Careers

Join our team of change makers

We’re looking for bright, passionate, and collaborative people to join
our tight-knit team as we innovate in the spirit of service. If this
sounds like you, let’s talk. Email us at careers@a3ventures.co.

Director, MSC Sales and Service - Insurance

Clearfield, Utah

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

We are passionate about maintaining a diverse and inclusive workplace that reflects the people and culture of the communities we serve, and fostering an environment in which everyone can realize their full potential and grow without barriers. We celebrate our differences as they make us stronger and invigorate our workplace. We believe that each of us enriches our culture by contributing unique perspectives, valuable insights and key strengths. We want each of our Team Members to feel valued, respected and supported.

Why Work For Us?

Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Summary

This position is responsible for managing the overall growth, development, profitability, and member satisfaction of one or more DSU teams.

Essential Functions

Accountable for delivery of revenue and profitability through DSU team(s) P&L management.
Responsible for the sale of all AAA products (Membership, P&C Insurance and Travel).
Tracks and analyzes all sales metrics to optimize distribution strategy of all lead sources.
Forecasts staffing needs and maintains staffing pipeline through active recruiting.
Conducts performance evaluation, implements sales actions plans/coaching, and performance management activities for employees.
Ensures compliance with AAA policies, procedures, standards and regulations.
Provides feedback to assist in competitive positioning of AAA products and services (e.g., products, pricing, distribution approaches).

Knowledge/Skills/Abilities

Strong business acumen skills
Strong written and verbal communication skills.
Strong problem-solving, quantitative and analytical skills with a proven ability to make data-driven decisions
P&L accountability and/or progressively responsible revenue/expense accountability (preferred)
In-depth knowledge of Membership, Insurance, Travel, Retail or Financial Services organization(s) (Preferred)
Knowledge of AAA products and systems (Preferred)

Education & Experience / Licenses & Certification

3-5 years Sales and/or service experience
2 + years Supervisory experience in travel, retail sales, insurance or service industry. Comparable experience in a management capacity may also be considered. (Preferred)
Property and Casualty License (Preferred)
Bachelor’s Degree Preferred
High School Diploma or GED
Valid Driver's License
Bi-lingual communication skills (Preferred)
Strong computer skills, including proficiency with MS Office applications (Word, Excel, PowerPoint, Outlook)

Work Environment/Physical Requirements

Entire work time is conducted in an office setting
Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.
Must be able to understand and follow complex instructions

**Please note that you will be asked to complete a candidate assessment following your application, via email. Your application will not be considered until the assessment has been completed.**

AAA…we're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service. We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members. We're community-minded, and celebrate the growth, development, and successes of our diverse Team Members. Whether you’re just starting your journey or looking to grow your career, we’ll support you every step of the way.

We’ll value your skills and experience. We’re building a performance organization with heart and developing a pipeline of tomorrow’s leaders. Your work will be enhanced with training opportunities, a mentoring program and our Promote-from-within philosophy. We celebrate our diversity and leverage the power of many minds.

#LI-CM1

#CATH_RX

Apply Today

Member Experience Generalist

Redwood City, California

A career with AAA Northern California, Nevada, Utah, Arizona, and Mountain West is unique, just like you.

We’re a mission-driven Member services organization. We have a saying here at AAA that we aspire to be America’s most trusted organization absolutely famous for doing the right thing. With more than four million Members, our purpose is to bring peace of mind to Members so that they can enjoy life more.

We work hard to create an environment where you can thrive and where you use your skills and talents to help us deliver legendary Member service. You’ll help have a positive impact on the diverse communities we serve, too.

Essential Functions
●   Champions and exhibits our guiding principles and core values of AAA
●   Provides helpful, empathetic, reliable and timely assistance to both Team Members and Members
●   Routinely leverages branch resources to provide solutions to complex situations
●   Coordinates work flow and resources in a well-planned organized manner
●   Supports Manager and Team Lead in providing consistent communication and messaging
●   Supports the recruiting, training, onboarding and scheduling of Branch Team Members
●   Supports Team Engagement, and Community Impact participation
●   Pulls and distributes sales reports for tracking and performance measurement
●   Ensures compliance with AAA policies, procedures, standards and regulations
●   Steward of all branch resources
●   Assumes office administrative and operational duties in absence of Manager or Team Lead
●   Provides feedback to Team Lead and/or Manager to assist in overall process improvement that supports strategy
●   Identifies and alerts Team Lead and/or Manager of system, process or Team Member performance concerns.

Knowledge/Skills Abilities
●   Demonstrated track record of successful business decision making, planning, and problem solving
●   Highly developed leadership skills, quantitative and analytical skills with a proven ability to make data-driven decisions
●   Ability to work cross-functionally across many business units and functions
●   Excellent planning and project management skills
●   Strong change management skills and the ability to operate in an environment of ambiguity
●   Broad knowledge of Property & Casualty insurance, membership sales and service, and branch operations including industry trends, key drivers of business revenue
●   Outstanding sales and Member service skills and the ability to transfer these skills to others
●   Strong computer skills, including proficiency with the Google Apps Suite (Sheets, Docs, Drive, Slides)

Education & Experience / Licenses & Certification
• High school diploma or GED required

• Valid Driver's License
• P&C License ( Preferred )

• Insurance industry knowledge helpful but not required

• 2-3 yrs. Supervisory experience

Work Environment/Physical Requirements
Works in an office environment where standing and walking or sitting at a desk, table or computer workstation for extended periods of time. May travel by car, plane or other form of transportation to attend business meetings. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

Apply Today

Automotive Repair Technician - Immediate Need! - $5,000 Sign On Bonus

Chandler, Arizona

Why Work With Us:

Sign on Bonus $5,000 *
Great Pay – $40K to $130K DOE
Exceptional benefits within 30 days of hire, with employer contribution to medical/Dental/Vision premiums
401K Matching $1 to $1 up to 6% annually
15 Paid Days off (20 after 1 year) + 9 paid holidays for a great work/life balance, some Saturdays and no Sunday work
Tuition reimbursement for ASE Certifications
Paid Training
State of the art equipment
Clean well equipped shops with consistent car count
A free AAA Membership and numerous employee discounts

Job Responsibilities:

Performs work that is indicated on Approved Repair Orders.
Performs only needed and or customer requested services on vehicles.
Performs all repairs according to MAP (Motorist Assurance Program), OEM (Original Equipment Manufacturers) or accepted industry standard procedures
Assures all repairs are for the benefit of the member/customer.
Test drives all vehicles when practical for any/all performance or drivability concerns before performing work
- Exception: when unsafe or vehicle not drivable
- Retest drives after repairs completed to verify that repair solved defined problems
Maintains clean and safe work environment; cleans spills and debris immediately to reduce hazards
Maintain company provided equipment and machinery
Follows company and industry safety rules and regulations
Reports all unsafe conditions to supervisor including but not limited to lifts, overhead doors, and equipment
Attends all required training, seeks additional training to maintain and increase effectiveness
Keeps up to date on industry trends and repair procedures.
Attends and successfully completes at least 24 hours of continuing auto repair training per year sponsored and/or provided by the club.
Maintains customer vehicles in regard to cleanliness and does not tune or otherwise adjust any controls within the vehicle.
Verifies as soon as practicable that parts ordered for the vehicle assigned to them are correct.
Performs digital inspection and documents to their full potential. Notates all pertinent information into the shop inspection or management system, attaches all photos or videos to illustrate repairs or needs to the inspection.
Assures all comeback related repairs are prioritized as directed by manager or lead.
Communicates effectively as necessary with manager, service advisors and other technicians to contribute to the overall performance of the location
Responsible for the safety and accuracy of all repairs made and or systems inspected to assure vehicle is as safe or more safe condition as was prior to work commencing
Performs other related duties as assigned.
Note: May require travel to different locations on an as needed basis

Knowledge/Skills/Abilities

Effective verbal and written communication skills in the language(s) required for the role, as justified for business necessity
Effective organization, interpersonal and negotiation skills
Ability to work scheduled hours as necessitated by business need
Math and computer skills with experience using software applications including word processing, browsers, and email
Member service focus
Ability to drive vehicles equipped with manual transmission
Knowledge of equipment/tool operation and diagnostic/repair procedures
Maintains 100% productivity as measured by dividing hours worked by labor hours flagged

Education & Experience/ Licenses & Certifications

High School diploma or equivalent certification (GED)
Valid driver license and acceptable driving record
At least four years experience as an automotive technician
ASE Master Tech with L1 certification level or equivalent OEM certifications and fulfills ASE requirement within one year of hire. .
Smog Repair and Testing Certification preferred (CA only)

Work Environment/Physical Requirements

Ability to lift and or carry up to 50lbs
Standing, bending, kneeling, pushing, reaching, lifting, climbing ladders
Exposure to loud noises

* Sign On Bonus applies to qualified Master Repair Technicians

#AUTO

Apply Today

Low Voltage Installation Technician

Tempe, Arizona

AAA recently acquired SafeGuard, the 11th largest smart home security company in the United States, with the vision to become the most trusted brand in this industry. Safeguard, has been Protecting Arizona families and businesses for over 50 years; we are Arizona's largest locally-operated security provider. With an A+ Better Business Bureau Ranking, we prove every day that we love being there for and helping our customers. We work hard to create an environment where you can thrive and use your skills and talents to help us deliver legendary Customer Service. You’ll help positively impact every homeowner and the communities that we serve.

Why work for us?

Job Stability - Career Growth
Great Benefits - Medical/Dental/Vision
Retirement - 401k matching up to 4%
Work/Life Balance - PTO 3 Weeks + 9 paid holidays

RESPONSIBILITIES/JOB DUTIES:

Install our security systems in commercial properties
Wiring and trim out of structured cabling, audio/video, security, and CCTV systems
Installing electrical apparatuses and equipment in a residence
Working with a maximum of 240 volts
Commercial wiring
Troubleshooting
Trim and fixtures
Reading blueprints and schematics
Low voltage installations
National Electrical Code NEC
Installing commercial safety features and ground connections
Installing low voltage
Ability to use a multimeter and other common tools of the trade
Ability to climb ladders, operate aerial lift platforms
Ability to pull, secure and terminate wire

QUALIFICATIONS:

5-10 years of experience installing, programming, and troubleshooting security, audio/video, networking, and CCTV Systems
A wide range of experience from Pre-Wire to Programmer
Proficient knowledge with the following system types:
Security – Honeywell, DSC, 2GIG, other systems a plus
CCTV – Honeywell, Alarm.com, Luma
Wireless – Z-wave locks and thermostats
Ability to read and install systems per design drawings and sales proposals
Position requires high level of efficiency, attention to detail, quality control, and teamwork
Candidate must possess all necessary hand tools to complete daily tasks
Candidate should be comfortable with training junior installers
Must have a clean driving record

Working Environment/Physical Requirements:

The position requires both field and office time. Physical requirements include walking new and existing commercial and residential sites in various stages of construction, climbing ladders/stairs, lifting up to 50 pounds, working in outdoor weather conditions, sitting, driving to jobsites, use of typical hand and electrical tools.

#OSC_RX

Apply Today

Automotive General Service Technician

Peoria, Arizona

Why Work With Us:

Check out the benefits!

Exceptional benefits within 30 days of hire, with employer contribution to medical/Dental/Vision premiums
401K Matching $1 to $1 up to 6% annually
15 Paid Days off (20 days after 1 year) + 9 paid holidays, some Saturdays and no Sundays
Opportunities for growth
Tuition reimbursement for automotive education and ASE Certifications
Clean well equipped shops with state of the art equipment and consistent car count
A free AAA Membership and numerous employee discounts

Job Responsibilities:

Performs oil changes and lubrication service for member and nonmember vehicles.
Performs tire repairs and installation service for member and nonmember vehicles.
Performs other minor repairs as assigned by Lead Tech or Service Advisor, according to their abilities.
Assist upper level technicians as needed and for experience.
Test drives vehicles when practical for any/all performance or drivability concerns before performing work
- Exception: when unsafe or vehicle not drivable
- Retest drives after repairs completed to verify that repair solved defined problems
Maintains clean and safe work environment; cleans spills and debris immediately to reduce hazards
Maintain company provided equipment and machinery
Follows company and industry safety rules and regulations
Reports all unsafe conditions to supervisor including but not limited to lifts, overhead doors, and equipment
Attends all required training, seeks additional training to maintain and increase effectiveness
Keeps up to date on industry trends and repair procedures.
Attends and successfully completes at least 12 hours of continuing auto repair training per year sponsored and/or provided by the club.
Maintains customer vehicles in regard to cleanliness and does not tune or otherwise adjust any controls within the vehicle.
Verifies as soon as practicable that parts ordered for the vehicle assigned to them are correct.
Performs all repairs according to MAP (Motorist Assurance Program), OEM (Original Equipment Manufacturers) or accepted industry standard.
Performs digital inspection and documents to their full potential. Notates all pertinent information into the shop inspection or management system, attaches all photos or videos to illustrate repairs or needs to the inspection.
Assures all comeback related repairs are prioritized as directed by manager or lead.
Communicates effectively as necessary with manager, service advisors and other technicians to contribute to the overall performance of the location
Responsible for the safety and accuracy of all repairs made and or systems inspected to assure vehicle is as safe or more safe condition as was prior to work commencing
Performs other related duties as assigned.
Note: May require travel to different locations on an as needed basis

Knowledge/Skills/Abilities

Effective verbal and written communication skills in the language(s) required for the role, as justified for business necessity
Effective organization, interpersonal and negotiation skills
Ability to work scheduled hours as necessitated by business need
Math and computer skills with experience using software applications including word processing, spreadsheets, browsers, and email
Member service focus
Automotive/mechanical background
Ability to drive vehicles equipped with manual transmission
Knowledge of equipment/tool operation and diagnostic/repair procedures
Maintains 20% productivity measured by hours worked/hours flagged

Education & Experience/ Licenses & Certifications

High School diploma or equivalent certification (GED)
Must be 21years of age
Valid driver license and acceptable driving record
Six months experience in general repair, lube services and or tire shop

Work Environment/Physical Requirements

Ability to lift and or carry up to 50lbs
Standing, bending, kneeling, pushing, reaching, lifting, climbing ladders
Exposure to loud noises

Apply Today

Automotive General Service Technician /Lube Tech

Henderson, Nevada

New Henderson Auto Center Opening Soon!

Come Join Us

Why Work With Us:

Exceptional benefits within 30 days of hire, with employer contribution to medical/Dental/Vision premiums
401K Matching $1 to $1 up to 6% annually
15 Paid Days off (20 after 1 year) + 9 paid holidays for a great work/life balance, some Saturdays and no Sundays
Tuition reimbursement for ASE Certifications
Paid Training
State of the art equipment
Clean well equipped shops with consistent car count
A free AAA Membership and numerous employee discounts

What You'll Do:

Performs work that is indicated on Approved Repair Orders.
Performs only needed and or customer requested services on vehicles.
Performs all repairs according to MAP (Motorist Assurance Program), OEM (Original Equipment Manufacturers) or accepted industry standard procedures
Assures all repairs are for the benefit of the member/customer.
Test drives all vehicles when practical for any/all performance or drivability concerns before performing work
Exception: when unsafe or vehicle not drivable
Retest drives after repairs completed to verify that repair solved defined problems
Maintains clean and safe work environment; cleans spills and debris immediately to reduce hazards
Maintain company provided equipment and machinery
Follows company and industry safety rules and regulations
Reports all unsafe conditions to supervisor including but not limited to lifts, overhead doors, and equipment
Attends all required training, seeks additional training to maintain and increase effectiveness
Keeps up to date on industry trends and repair procedures.
Attends and successfully completes at least 24 hours of continuing auto repair training per year sponsored and/or provided by the club.
Maintains customer vehicles in regard to cleanliness and does not tune or otherwise adjust any controls within the vehicle.
Verifies as soon as practicable that parts ordered for the vehicle assigned to them are correct.
Performs digital inspection and documents to their full potential. Notates all pertinent information into the shop inspection or management system, attaches all photos or videos to illustrate repairs or needs to the inspection.
Assures all comeback related repairs are prioritized as directed by manager or lead.
Communicates effectively as necessary with manager, service advisors and other technicians to contribute to the overall performance of the location
Responsible for the safety and accuracy of all repairs made and or systems inspected to assure vehicle is as safe or more safe condition as was prior to work commencing
Performs other related duties as assigned.
Note: May require travel to different locations on an as needed basis

Knowledge/Skills/Abilities

Effective verbal and written communication skills in the language(s) required for the role, as justified for business necessity
Effective organization, interpersonal and negotiation skills
Ability to work scheduled hours as necessitated by business need
Math and computer skills with experience using software applications including word processing, browsers, and email
Member service focus
Ability to drive vehicles equipped with manual transmission
Knowledge of equipment/tool operation and diagnostic/repair procedures
Maintains 100% productivity as measured by dividing hours worked by labor hours flagged

Education & Experience/ Licenses & Certifications

High School diploma or equivalent certification (GED)
Valid driver license and acceptable driving record
At least two years experience as an automobile technician or mechanic
ASE Certifications Preferred

Work Environment/Physical Requirements

Ability to lift and or carry up to 50lbs
Standing, bending, kneeling, pushing, reaching, lifting, climbing ladders
Exposure to loud noises

Come Join Us

Check out the benefits:

Exceptional benefits within 30 days of hire, with employer contribution to medical/Dental/Vision premiums
401K Matching $1 to $1 up to 6% annually
15 Paid Days off (20 days after 1 year) + 9 paid holidays, some Saturdays and no Sundays
Opportunities for growth
Tuition reimbursement for automotive education and ASE Certifications
Clean well equipped shops with state of the art equipment and consistent car count
A free AAA Membership and numerous employee discounts

Job Responsibilities:

Performs oil changes and lubrication service for member and nonmember vehicles.
Performs tire repairs and installation service for member and nonmember vehicles.
Performs other minor repairs as assigned by Lead Tech or Service Advisor, according to their abilities.
Assist upper level technicians as needed and for experience.
Test drives vehicles when practical for any/all performance or drivability concerns before performing work
- Exception: when unsafe or vehicle not drivable
- Retest drives after repairs completed to verify that repair solved defined problems
Maintains clean and safe work environment; cleans spills and debris immediately to reduce hazards
Maintain company provided equipment and machinery
Follows company and industry safety rules and regulations
Reports all unsafe conditions to supervisor including but not limited to lifts, overhead doors, and equipment
Attends all required training, seeks additional training to maintain and increase effectiveness
Keeps up to date on industry trends and repair procedures.
Attends and successfully completes at least 12 hours of continuing auto repair training per year sponsored and/or provided by the club.
Maintains customer vehicles in regard to cleanliness and does not tune or otherwise adjust any controls within the vehicle.
Verifies as soon as practicable that parts ordered for the vehicle assigned to them are correct.
Performs all repairs according to MAP (Motorist Assurance Program), OEM (Original Equipment Manufacturers) or accepted industry standard.
Performs digital inspection and documents to their full potential. Notates all pertinent information into the shop inspection or management system, attaches all photos or videos to illustrate repairs or needs to the inspection.
Assures all comeback related repairs are prioritized as directed by manager or lead.
Communicates effectively as necessary with manager, service advisors and other technicians to contribute to the overall performance of the location
Responsible for the safety and accuracy of all repairs made and or systems inspected to assure vehicle is as safe or more safe condition as was prior to work commencing
Performs other related duties as assigned.
Note: May require travel to different locations on an as needed basis

Knowledge/Skills/Abilities

Effective verbal and written communication skills in the language(s) required for the role, as justified for business necessity
Effective organization, interpersonal and negotiation skills
Ability to work scheduled hours as necessitated by business need
Math and computer skills with experience using software applications including word processing, spreadsheets, browsers, and email
Member service focus
Automotive/mechanical background
Ability to drive vehicles equipped with manual transmission
Knowledge of equipment/tool operation and diagnostic/repair procedures
Maintains 20% productivity measured by hours worked/hours flagged

Education & Experience/ Licenses & Certifications

High School diploma or equivalent certification (GED)
Valid driver license and acceptable driving record
Six months experience in general repair, lube services and or tire shop

Work Environment/Physical Requirements

Ability to lift and or carry up to 50lbs
Standing, bending, kneeling, pushing, reaching, lifting, climbing ladders
Exposure to loud noises

#MCC_RX

Apply Today

Automotive General Service Technician

Windsor, California

Check out the benefits!

Exceptional benefits within 30 days of hire, with employer contribution to medical/Dental/Vision premiums
401K Matching $1 to $1 up to 6% annually
15 Paid Days off (20 days after 1 year) + 9 paid holidays
Tuesday through Saturday work schedule
Opportunities for growth
Tuition reimbursement for automotive education and ASE Certifications
Clean well equipped shops with state of the art equipment and consistent car count
A free AAA Membership and numerous employee discounts

Job Responsibilities:

Performs oil changes and lubrication service for member and nonmember vehicles.
Performs tire repairs and installation service for member and nonmember vehicles.
Performs other minor repairs as assigned by Lead Tech or Service Advisor, according to their abilities.
Assist upper level technicians as needed and for experience.
Test drives vehicles when practical for any/all performance or drivability concerns before performing work
- Exception: when unsafe or vehicle not drivable
- Retest drives after repairs completed to verify that repair solved defined problems
Maintains clean and safe work environment; cleans spills and debris immediately to reduce hazards
Maintain company provided equipment and machinery
Follows company and industry safety rules and regulations
Reports all unsafe conditions to supervisor including but not limited to lifts, overhead doors, and equipment
Attends all required training, seeks additional training to maintain and increase effectiveness
Keeps up to date on industry trends and repair procedures.
Attends and successfully completes at least 12 hours of continuing auto repair training per year sponsored and/or provided by the club.
Maintains customer vehicles in regard to cleanliness and does not tune or otherwise adjust any controls within the vehicle.
Verifies as soon as practicable that parts ordered for the vehicle assigned to them are correct.
Performs all repairs according to MAP (Motorist Assurance Program), OEM (Original Equipment Manufacturers) or accepted industry standard.
Performs digital inspection and documents to their full potential. Notates all pertinent information into the shop inspection or management system, attaches all photos or videos to illustrate repairs or needs to the inspection.
Assures all comeback related repairs are prioritized as directed by manager or lead.
Communicates effectively as necessary with manager, service advisors and other technicians to contribute to the overall performance of the location
Responsible for the safety and accuracy of all repairs made and or systems inspected to assure vehicle is as safe or more safe condition as was prior to work commencing
Performs other related duties as assigned.
Note: May require travel to different locations on an as needed basis

Knowledge/Skills/Abilities

Effective verbal and written communication skills in the language(s) required for the role, as justified for business necessity
Effective organization, interpersonal and negotiation skills
Ability to work scheduled hours as necessitated by business need
Math and computer skills with experience using software applications including word processing, spreadsheets, browsers, and email
Member service focus
Automotive/mechanical background
Ability to drive vehicles equipped with manual transmission
Knowledge of equipment/tool operation and diagnostic/repair procedures
Maintains 20% productivity measured by hours worked/hours flagged

Education & Experience/ Licenses & Certifications

High School diploma or equivalent certification (GED)
Valid driver license and acceptable driving record
Must be 21 years of age
Six months experience in general repair, lube services and or tire shop

Work Environment/Physical Requirements

Ability to lift and or carry up to 50lbs
Standing, bending, kneeling, pushing, reaching, lifting, climbing ladders
Exposure to loud noises

#MCC_RX

Apply Today

Automotive Service Advisor

Roseville, California

Why Work With Us:

Check out the benefits!

Great pay with a generous commission plan
Exceptional benefits within 30 days of hire, with employer contribution to medical/Dental/Vision premiums
401K Matching $1 to $1 up to 6% annually
15 Paid Days off (20 after 1 year) + 9 paid holidays for a great work/life balance, some Saturdays and no Sundays
Tuition reimbursement for ASE Certifications
State of the art equipment
Clean well equipped shops with consistent car count
A free AAA Membership and numerous employee discounts

The Service Advisor focuses on delivering an outstanding member experience as well as facilitating the work flow of technicians. The job encompasses listening and asking the proper questions to ensure the vehicle to be serviced is diagnosed properly while maintaining the highest levels of customer satisfaction. This includes delivering courteous service, clearly explaining services and charges, accurate completion timelines, and delivering quality work.The Service Advisor is responsible for scheduling work, preparing estimates, assigning work to the technicians, ordering parts, and coordinating other service activities.

Essential Duties

Responsible for performing all duties necessary to interact with members, determine their perceived auto repair needs and to meet and exceed their expectations of great customer service.
Accurately document repairs, diagnostic and maintenance work into shop management system
Ensures all necessary BAR requirements are met in Repair Order preparation and documentation
Sources and estimates all needed parts for repairs to customer vehicles
Suggests repairs for safety and improved performance and helps prioritize for customers in order of importance safety, economy, longevity etc.
Reviews all repairs made to vehicles at point of sale and assures customers have a clear understanding of repairs performed throughout all phases of the transaction including the original estimate through the final payment.
Performs minimal record keeping and other administrative functions required to support the business
Note: May require travel to different locations on an as needed basis

Knowledge/Skills/Abilities

Effective verbal and written communication skills in the language(s) required for the role, as justified for business necessity
Effective organization, interpersonal and negotiation skills
Ability to work scheduled hours as necessitated by business need
Strong math and computer skills with experience using software applications including word processing, spreadsheets, browsers, and email
Strong Member service focus
Automotive/mechanical background
Ability to drive vehicles equipped with manual transmission
Knowledge of equipment/tool operation and diagnostic/repair procedures

Education & Experience / Licenses & Certification

Valid driver license and acceptable driving record
High School Diploma or equivalent certification (GED)
3-5 years industry experience in auto repair
Automotive Service Excellence certification desired

Work Environment/Physical Requirements

Ability to lift and or carry up to 40lbs
Standing, bending, kneeling, pushing, reaching, lifting, climbing ladders

#MCC_RX

Apply Today

Director, MSC Sales and Service - Insurance

Phoenix, Arizona

Why Work For Us?

Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Summary

This position is responsible for managing the overall growth, development, profitability, and member satisfaction of one or more DSU teams.

Essential Functions

Accountable for delivery of revenue and profitability through DSU team(s) P&L management.
Responsible for the sale of all AAA products (Membership, P&C Insurance and Travel).
Tracks and analyzes all sales metrics to optimize distribution strategy of all lead sources.
Forecasts staffing needs and maintains staffing pipeline through active recruiting.
Conducts performance evaluation, implements sales actions plans/coaching, and performance management activities for employees.
Ensures compliance with AAA policies, procedures, standards and regulations.
Provides feedback to assist in competitive positioning of AAA products and services (e.g., products, pricing, distribution approaches).

Knowledge/Skills/Abilities

Strong business acumen skills
Strong written and verbal communication skills.
Strong problem-solving, quantitative and analytical skills with a proven ability to make data-driven decisions
P&L accountability and/or progressively responsible revenue/expense accountability (preferred)
In-depth knowledge of Membership, Insurance, Travel, Retail or Financial Services organization(s) (Preferred)
Knowledge of AAA products and systems (Preferred)

Education & Experience / Licenses & Certification

3-5 years Sales and/or service experience
2 + years Supervisory experience in travel, retail sales, insurance or service industry. Comparable experience in a management capacity may also be considered. (Preferred)
Property and Casualty License (Preferred)
Bachelor’s Degree Preferred
High School Diploma or GED
Valid Driver's License
Bi-lingual communication skills (Preferred)
Strong computer skills, including proficiency with MS Office applications (Word, Excel, PowerPoint, Outlook)

Work Environment/Physical Requirements

Entire work time is conducted in an office setting
Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.
Must be able to understand and follow complex instructions

**Please note that you will be asked to complete a candidate assessment following your application, via email. Your application will not be considered until the assessment has been completed.**

#LI-CM1

#CATH_RX

Apply Today

Member Experience Associate

Anchorage, Alaska

Why Work For Us?

Great Pay – Paid training and competitive hourly base + incentives.
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay.
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

Summary:

Essential Functions

Performs routine sales, service and operational functions for AAA Members including; DMV, cashiering, auto travel, notary and insurance sales support, with expectations for maintaining required standards, policies and procedures.
Understands and actively promotes products and services to achieve individual goals in support of meeting organization goals and objectives.
Overcomes obstacles that create barriers to Team Member or branch efforts and identifies process improvement opportunities and proposes solutions.
Acts as an agent for change while promoting AAA’s guiding principles and core values.

Knowledge/Skills/Abilities

Demonstrates sales and service skills. Able to effectively interact, face-to-face, with new, prospective and existing Members.
Accuracy and comfort handling money, making change, balancing cash drawer.
Good computer skills, proficient in both reading and basic arithmetic.
Good written and verbal communication skills in person and over the phone.
Ability to multitask in response to requests, requirements and Member/Team Member expectations. Ability to accept feedback and correct course as necessary.

Education & Experience / Licenses & Certification

High school diploma or GED required.
Two years sales or customer service experience.
Experience working with sales and service standards and goals.
Current & valid Driver's License with clean history may be required.
Bonding and fingerprinting may be required.
P&C Licensing may be required.

Work Environment/Physical Requirements

Works in a variety of office environments where standing, walking or sitting at a desk, table or computer workstation may be required for extended periods of time.
May travel by car, plane or other form of transportation to attend business meetings or conferences.
May be required to work in one or more locations in a defined service area. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

#MEA

Apply Today

Member Insights Analyst - Brand Marketing & Insights Team - Hybrid or Remote

Walnut Creek, California

Why Work For Us

Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

**Must Live in the States of California, Utah or Arizona

Summary

As one of our lead Member Insights team members, you'll drive the design, execution, analysis, and internal 'read-out' communications for both qualitative and quantitative market research programs/projects, as well as internal Voice-of-Member surveying. Your responsibilities also extend to assessing existing/published secondary research for valuable trend insights and implications.

Essential Functions

Ability to strategically assess and tactically implement primary research projects, working with internal and external resources to conduct such programs, directly handling the interpretation of the data to glean insights and implications, formulating and producing the reports and presentation decks needed to socialize the results and recommendations.
Have experience in conducting quantitative types of research such as product concept tests, ad/campaign evaluation, usage and attitude testing as well as qualitative in-depth interviews, etc.
Expertise in all aspects of research design from Research methodology, sample definition to Questionnaire development to Analysis and final report delivery.
Extensive understanding of advanced analytical techniques; Conjoint (discrete choice), Multivariate analysis, Cluster analysis, Max-diff and pricing techniques.
Capability to review secondary, third-party published research reports and findings to determine the relevant trends and insights/implications impacting our AAA lines of business.
Expert day-to-day management of our research vendor relationships, exceptional day-to-day project management of the assigned workload, and effective internal and external communication and socialization skills
A passion for market research that drives you to dig deeper for Member and consumer insights as to what our audiences want (products/services) and, even more importantly, why they desire them.

Education & Experience/Licenses & Certification Requirements

Bachelor's Degree in relevant field (Marketing; Market Research; Business Communications).
3-5 years' direct experience handling Qualitative, Quantitative, and VOC market research and customer insights programs/projects; can be on the client, agency or vendor side.

Work Environment/Physical Requirements
Works in an office environment sitting at a desk, table or computer workstation for extended periods of time.
May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

#CATH_RX

#LI-CM1

Apply Today

Travel Sales Associate

Phoenix, Arizona

MUST LIVE IN ARIZONA

A career with AAA Northern California, Nevada and Utah is unique, just like you.

Essential Functions

• Uses sales techniques and product knowledge to identify customer-specific needs to generate new sales to prospective and current Members. Effectively overcomes objections to close the sale.

• Consistently provides a service experience that enhances the Member’s affinity to the AAA brand and results in greater Member satisfaction and loyalty.

Knowledge/Skills/Abilities

• Possesses sales skills effectively employed in the tracking, following up on and closing of assigned leads.

• Knowledge of desktop systems including but not limited to Microsoft Office software applications.

Education & Experience/Licenses & Certification

• High school diploma or GED required.

• Prior sales and/or call center work experience preferred.

#ERS

Apply Today

Manager, Auto Repair Center

Sacramento, California

A career with AAA Northern California, Nevada, Utah, Arizona, and Mountain West is unique, just like you. We’re a mission-driven Member services organization. We have a saying here at AAA that we aspire to be America’s most trusted organization absolutely famous for doing the right thing. With more than six million Members, our purpose is to bring peace of mind to Members so that they can enjoy life more.

Why Work For Us

Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Summary

The Auto Repair Center Manager is responsible for the overall performance and operation of the automotive repair business at the facility. This position is responsible for member/customer satisfaction, profitability, Team Member engagement, and all other repair related issues. Success in this role is evidenced by providing quality automotive repair that results a profitable business and satisfied customers/ members.

Essential Functions

Drive revenue through amazing experiences for members and team members:

Manages activities to drive results that show up in the business satisfaction scores and financial results.
Sets monthly and annual sales forecasts, responsible for establishing business plan to achieve established goals.
Proven ability to increase car count and average repair order through building long term, transparent relationships.
Plans, recruits, and maximizes performance from Team Members. Practices active, engaged leadership through behavioral coaching and mentoring.
Creates an engaging work environment that encourages feedback to improve the business.
Manage, maintain and builds strong vendor and supplier network.
Work Service Counter as required
Collaborates with Marketing and others lines of business to develop and coordinate interactions for cross-sell opportunities.
Seek out and maintain strong referral sources for car count (tow ins, fleet, etc)
Operate within AAA guidelines in all aspects of the business/organization.
Ensure compliance with all applicable Federal, State, and local regulations related to automotive repair.
Responsible for permits, licensing and certification requirements, OSHA requirements and providing equipment safety instructions.
Ensures the safety and security of staff, assets and property. Insures that equipment is working properly.
Responsible for management of training and certification for all staff.
Responsible for management and security of parts, inventory, vehicles.

Knowledge/Skills/Abilities

Strong leadership attributes
Customer facing experience, auto repair preferred
Financial management experience
Ability to communicate effectively - verbal and written.
Automotive/mechanical background
Knowledge of equipment/tool operation and diagnostic/repair procedures.
Working knowledge of Microsoft, Google, and other auto repair technologies.
Bilingual communication skills (preferred)

Education & Experience / Licenses & Certification

• High School Diploma or equivalent certification. Bachelor Degree preferred

• 5+ years in a leadership role

• 2 years industry experience in providing auto repair preferred

• Valid driver’s license and acceptable driving record

Work Environment/Physical Requirements

Works in an office environment sitting at a desk, table or computer workstation for extended periods of time. May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

#AUTO

#CATH_RX

#LI-CM1

Apply Today

Automotive Technician II - $5,000 Sign On Bonus

Peoria, Arizona

Why Work With Us:

Sign on Bonus $5,000
Great Pay – $40K to $130K DOE, Top pay for Master Technicians
State of the art equipment
Paid training with opportunities for growth
Tuition reimbursement for automotive education and ASE Certifications
Clean well equipped shops with consistent car count
Exceptional benefits within 30 days of hire, with employer contribution to medical/Dental/Vision premiums
401K Matching $1 to $1 up to 6% annually
15 Paid Days off (20 after 1 year) + 9 paid holidays for a great work/life balance, some Saturdays and no Sundays
A free AAA Membership and numerous employee discounts

Job Responsibilities:

Performs work that is indicated on Approved Repair Orders.
Performs only needed and or customer requested services on vehicles.
Performs all repairs according to MAP (Motorist Assurance Program), OEM (Original Equipment Manufacturers) or accepted industry standard procedures
Assures all repairs are for the benefit of the member/customer.
Test drives all vehicles when practical for any/all performance or drivability concerns before performing work
- Exception: when unsafe or vehicle not drivable
- Retest drives after repairs completed to verify that repair solved defined problems
Maintains clean and safe work environment; cleans spills and debris immediately to reduce hazards
Maintain company provided equipment and machinery
Follows company and industry safety rules and regulations
Reports all unsafe conditions to supervisor including but not limited to lifts, overhead doors, and equipment
Attends all required training, seeks additional training to maintain and increase effectiveness
Keeps up to date on industry trends and repair procedures.
Attends and successfully completes at least 24 hours of continuing auto repair training per year sponsored and/or provided by the club.
Maintains customer vehicles in regard to cleanliness and does not tune or otherwise adjust any controls within the vehicle.
Verifies as soon as practicable that parts ordered for the vehicle assigned to them are correct.
Performs digital inspection and documents to their full potential. Notates all pertinent information into the shop inspection or management system, attaches all photos or videos to illustrate repairs or needs to the inspection.
Assures all comeback related repairs are prioritized as directed by manager or lead.
Communicates effectively as necessary with manager, service advisors and other technicians to contribute to the overall performance of the location
Responsible for the safety and accuracy of all repairs made and or systems inspected to assure vehicle is as safe or more safe condition as was prior to work commencing
Performs other related duties as assigned.
Note: May require travel to different locations on an as needed basis

Knowledge/Skills/Abilities

Effective verbal and written communication skills in the language(s) required for the role, as justified for business necessity
Effective organization, interpersonal and negotiation skills
Ability to work scheduled hours as necessitated by business need
Math and computer skills with experience using software applications including word processing, browsers, and email
Member service focus
Ability to drive vehicles equipped with manual transmission
Knowledge of equipment/tool operation and diagnostic/repair procedures
Maintains 100% productivity as measured by dividing hours worked by labor hours flagged

Education & Experience/ Licenses & Certifications

High School diploma or equivalent certification (GED)
Valid driver license and acceptable driving record
At least four years experience as an automobile technician
ASE Master Tech with L1 certification level a plus

Work Environment/Physical Requirements

Ability to lift and or carry up to 50lbs
Standing, bending, kneeling, pushing, reaching, lifting, climbing ladders
Exposure to loud noises

Apply Today

Automotive Service Advisor

Tempe, Arizona

New Tempe Location Coming Summer of 2021!

Now Hiring

Why Work With Us:

Base salary + generous commission plan
Exceptional benefits within 30 days of hire, with employer contribution to medical/Dental/Vision premiums
401K Matching $1 to $1 up to 6% annually
15 Paid Days off (20 days after 1 year) + 9 paid holidays, some Saturdays and no Sundays
Opportunities for growth
Tuition reimbursement for automotive education and ASE Certifications
Clean well equipped shops with state of the art equipment and consistent car count
A free AAA Membership and numerous employee discounts

Summary

Job Profile Summary

Essential Duties

Responsible for performing all duties necessary to interact with members, determine their perceived auto repair needs and to meet and exceed their expectations of great customer service.
Accurately document repairs, diagnostic and maintenance work into shop management system
Ensures all necessary BAR requirements are met in Repair Order preparation and documentation

Sources and estimates all needed parts for repairs to customer vehicles
Suggests repairs for safety and improved performance and helps prioritize for customers in order of importance safety, economy, longevity etc.
Reviews all repairs made to vehicles at point of sale and assures customers have a clear understanding of repairs performed throughout all phases of the transaction including the original estimate through the final payment.

Performs minimal record keeping and other administrative functions required to support the business
Note: May require travel to different locations on an as needed basis

Knowledge/Skills/Abilities

Effective verbal and written communication skills in the language(s) required for the role, as justified for business necessity
Effective organization, interpersonal and negotiation skills
Ability to work scheduled hours as necessitated by business need
Strong math and computer skills with experience using software applications including word processing, spreadsheets, browsers, and email
Strong Member service focus

Automotive/mechanical background
Ability to drive vehicles equipped with manual transmission
Knowledge of equipment/tool operation and diagnostic/repair procedures

Education & Experience / Licenses & Certification

Valid driver license and acceptable driving record
High School Diploma or equivalent certification (GED)
3-5 years industry experience in auto repair
Automotive Service Excellence certification desired

Work Environment/Physical Requirements

Ability to lift and or carry up to 40lbs
Standing, bending, kneeling, pushing, reaching, lifting, climbing ladders

#MCC_RX

Apply Today

Member Experience Associate

Truckee, California

Why Work For Us?

Great Pay – Paid training and competitive hourly base + incentives.
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay.
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

Summary:

Essential Functions

Performs routine sales, service and operational functions for AAA Members including; DMV, cashiering, auto travel, notary and insurance sales support, with expectations for maintaining required standards, policies and procedures.
Understands and actively promotes products and services to achieve individual goals in support of meeting organization goals and objectives.
Overcomes obstacles that create barriers to Team Member or branch efforts and identifies process improvement opportunities and proposes solutions.
Acts as an agent for change while promoting AAA’s guiding principles and core values.

Knowledge/Skills/Abilities

Demonstrates sales and service skills. Able to effectively interact, face-to-face, with new, prospective and existing Members.
Accuracy and comfort handling money, making change, balancing cash drawer.
Good computer skills, proficient in both reading and basic arithmetic.
Good written and verbal communication skills in person and over the phone.
Ability to multitask in response to requests, requirements and Member/Team Member expectations. Ability to accept feedback and correct course as necessary.
Bilingual Spanish a plus.

Education & Experience / Licenses & Certification

High school diploma or GED required.
Two years sales or customer service experience.
Experience working with sales and service standards and goals.
Current & valid Driver's License with clean history may be required.
Bonding and fingerprinting may be required.
P&C Licensing may be required.

Work Environment/Physical Requirements

Works in a variety of office environments where standing, walking or sitting at a desk, table or computer workstation may be required for extended periods of time.
May travel by car, plane or other form of transportation to attend business meetings or conferences.
May be required to work in one or more locations in a defined service area. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

#MEA

Apply Today

Automotive Technician II - $5,000 Sign On Bonus

Tucson, Arizona

Why Work With Us:

Certified Technician Sign on Bonus $5,000
Great Pay – $40K to $130K DOE
Exceptional benefits within 30 days of hire, with employer contribution to medical/Dental/Vision premiums
401K Matching $1 to $1 up to 6% annually
15 Paid Days off (20 after 1 year) + 9 paid holidays for a great work/life balance, some Saturdays and no Sundays
Tuition reimbursement for ASE Certifications
Paid Training
State of the art equipment
Clean well equipped shops with consistent car count
A free AAA Membership and numerous employee discounts

Job Responsibilities:

Performs work that is indicated on Approved Repair Orders.
Performs only needed and or customer requested services on vehicles.
Performs all repairs according to MAP (Motorist Assurance Program), OEM (Original Equipment Manufacturers) or accepted industry standard procedures
Assures all repairs are for the benefit of the member/customer.
Test drives all vehicles when practical for any/all performance or drivability concerns before performing work
- Exception: when unsafe or vehicle not drivable
- Retest drives after repairs completed to verify that repair solved defined problems
Maintains clean and safe work environment; cleans spills and debris immediately to reduce hazards
Maintain company provided equipment and machinery
Follows company and industry safety rules and regulations
Reports all unsafe conditions to supervisor including but not limited to lifts, overhead doors, and equipment
Attends all required training, seeks additional training to maintain and increase effectiveness
Keeps up to date on industry trends and repair procedures.
Attends and successfully completes at least 24 hours of continuing auto repair training per year sponsored and/or provided by the club.
Maintains customer vehicles in regard to cleanliness and does not tune or otherwise adjust any controls within the vehicle.
Verifies as soon as practicable that parts ordered for the vehicle assigned to them are correct.
Performs digital inspection and documents to their full potential. Notates all pertinent information into the shop inspection or management system, attaches all photos or videos to illustrate repairs or needs to the inspection.
Assures all comeback related repairs are prioritized as directed by manager or lead.
Communicates effectively as necessary with manager, service advisors and other technicians to contribute to the overall performance of the location
Responsible for the safety and accuracy of all repairs made and or systems inspected to assure vehicle is as safe or more safe condition as was prior to work commencing
Performs other related duties as assigned.
Note: May require travel to different locations on an as needed basis

Knowledge/Skills/Abilities

Effective verbal and written communication skills in the language(s) required for the role, as justified for business necessity
Effective organization, interpersonal and negotiation skills
Ability to work scheduled hours as necessitated by business need
Math and computer skills with experience using software applications including word processing, browsers, and email
Member service focus
Ability to drive vehicles equipped with manual transmission
Knowledge of equipment/tool operation and diagnostic/repair procedures
Maintains 100% productivity as measured by dividing hours worked by labor hours flagged

Education & Experience/ Licenses & Certifications

High School diploma or equivalent certification (GED)
Valid driver license and acceptable driving record
At least four years experience as an automobile technician
ASE Master Tech with L1 certification level or equivalent OEM certifications and fulfills ASE requirement within one year of hire. .
Smog Repair and Testing Certification preferred (CA only)

Work Environment/Physical Requirements

Ability to lift and or carry up to 50lbs
Standing, bending, kneeling, pushing, reaching, lifting, climbing ladders
Exposure to loud noises

Apply Today

Member Experience Associate

Billings, Montana

Why Work For Us?

Great Pay – Paid training and competitive hourly base + incentives.
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay.
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

Summary:

Essential Functions

Performs routine sales, service and operational functions for AAA Members including; DMV, cashiering, auto travel, notary and insurance sales support, with expectations for maintaining required standards, policies and procedures.
Understands and actively promotes products and services to achieve individual goals in support of meeting organization goals and objectives.
Overcomes obstacles that create barriers to Team Member or branch efforts and identifies process improvement opportunities and proposes solutions.
Acts as an agent for change while promoting AAA’s guiding principles and core values.

Knowledge/Skills/Abilities

Demonstrates sales and service skills. Able to effectively interact, face-to-face, with new, prospective and existing Members.
Accuracy and comfort handling money, making change, balancing cash drawer.
Good computer skills, proficient in both reading and basic arithmetic.
Good written and verbal communication skills in person and over the phone.
Ability to multitask in response to requests, requirements and Member/Team Member expectations. Ability to accept feedback and correct course as necessary.

Education & Experience / Licenses & Certification

High school diploma or GED required.
Two years sales or customer service experience.
Experience working with sales and service standards and goals.
Current & valid Driver's License with clean history may be required.
Bonding and fingerprinting may be required.
P&C Licensing may be required.

Work Environment/Physical Requirements

Works in a variety of office environments where standing, walking or sitting at a desk, table or computer workstation may be required for extended periods of time.
May travel by car, plane or other form of transportation to attend business meetings or conferences.
May be required to work in one or more locations in a defined service area. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

#MEA

Apply Today

Smart Home Specialist, Technical Support I & II

Tempe, Arizona

Salary range: $19.50-$21.50

RESPONSIBILITIES/JOB DUTIES

Remote troubleshooting:
Ability to research, respond, and resolve customer technical issues related to alarm panels, cameras, and z-wave devices
Contacts customers (inbound and outbound) regarding troubleshooting issues/requests
Uses online resources, websites, computer and web based downloading programs
Tests with customer, verify codes signals are received and working properly
Submit service tickets as needed for onsite service
Document interactions with customers including a summary of the call and any resolution notes

Provide basic customer support:
Answer calls in the customer support queue when call volume dictates
Collect customer payments
Answer basic billing questions
Provide general customer account support

Additional Tasks
•Actively participates in team meetings.
•Completes assigned tasks in a timely fashion.

KNOWLEDGE AND SKILLS
• Demonstrate effective and accurate verbal and written communication with customers, technicians, department personnel and other Team Members.
• Ability to interact with customers and field technical staff via phone, email and chat.
• Accepts assignments with an open, cooperative, positive team oriented attitude.
• Demonstrates the ability to multi task.
• Basic working knowledge of Word and Excel.

EDUCATION, KNOWLEDGE, SKILLS, COMPETENCIES, CERTIFICATIONS/LICENSES

• High School Diploma; or equivalent combination of education and experience.
• Six months or more of technical support or helpdesk experience (preferred).
• Call center or customer facing experience (preferred).
• Bilingual (preferred).
• Exercise independent judgment, resourcefulness, and effective problem solving techniques.
• Minimum 30 WPM typing skills
• Strong communication skills

WORKING ENVIRONMENT/ MINIMUM PHYSICAL REQUIREMENTS
This position is an office position where 98% of the time is spent sitting at a desk completing work using a computer monitor.

Apply Today

Warehouse Specialist

Scottsdale, Arizona

Why Work For Us?

Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

ESSENTIAL FUNCTIONS:

This position supports warehouse and logistics with on time ordering and fulfillment of parts and materials for installation jobs, service tickets, stock replenishment and other support request. Managing dealer inventory support and inventory control by working with dealer for proper stock levels and current on hand inventory. Supports office ordering and invoicing as needed or requested. Helps maintain warehouse stocking levels, inventory management and general upkeep. Vendor and customer support. Supports staff when warehouse manager is not available.

RESPONSIBILITIES/JOB DUTIES:

Reviews purchasing email inbox for Dealer request, parts issuing, additional replenishment requests and dealer acknowledgement of inventory receipt. Creates transfer reports to replenish dealer inventory and verifies with dealer
Reviewing Inventory manifest submitted by dealers; comparing current on hand inventory recorded in system to counts provided by dealer, will assess and work with dealer to investigate discrepancies, allocating or issuing to depts. as needed per procedure
Reviews Purchasing email inbox for parts request for Service tickets and Install Jobs, with review of Job queue for Install and SAFE orders to best determine method of fulfillment; utilizing warehouse stock or creating and submitting purchase orders for items not in stock or not regularly stocked in the warehouse

Stock and Expense part ordering; checking stock levels of parts needing to be ordered, verifying validity of Min/Max stocking levels, creating and submitting purchase orders, tracking status of fulfillment from vendors. Will Call invoicing and ordering as needed or requested by accounting

Assisting with cycle counts and inventory audits to maintain accuracy of on hand stock and proper stocking levels; reviewing parts to ensure they can be used before their warranty period has passed

Maintain 5S procedures and upkeep of warehouse; sweeping, general cleaning and assisting with stock location and put away of stock and material ordered for jobs/service tickets

Supporting other areas/positions in warehouse as needed

KNOWLEDGE AND SKILLS:

• 2 -3 years’ experience warehousing and logistics (or equivalent with inventory management)

EDUCATION, KNOWLEDGE, SKILLS, COMPETENCIES, CERTIFICATIONS/LICENSES:

• High School diploma or GED (required)

• Basic computer knowledge and understanding (required)

• MS office & GSuite (desired)

• Exceptional customer service skills (required)

WORKING ENVIRONMENT/ MINIMUM PHYSICAL REQUIREMENTS

Physical requirements; standing, sitting, bending and lifting, need to be able to lift and carry 25 pounds (up to 50 pounds), Long periods looking at a computer screen.

#VIC_RX

Apply Today

Insurance Sales Agent

Peoria, Arizona

Why work for us?

Compensation – Generous base plus commission pay structure with the ability to earn commission on every policy
Licensing Assistance – AAA will reimburse a portion of the costs of licensure
No Overhead Costs – W-2 structure with dedication space in a AAA NCNU branch.
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay.
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

Summary:

Sales Agents serve our Members by selling Property & Casualty and Roadside Assistance insurance that meets the Member’s needs.

Essential Functions

Uses sales techniques and product knowledge to identify customer-specific needs to generate new sales, retain existing insured’s and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.
Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Associate’s manager.
Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.
Consistently provides all Members with a sales and service experience that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.
Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.
Responds to customer inquiries and requests relating to insurance products and membership.
Researches and resolves customer service issues. Often assists the insured in initiating the first notice of loss on claims.

Education & Experience/Licenses & Certifications

High school diploma or GED required. Bachelor's degree in a relevant field preferred.
2 to 4 years of sales experience preferred.
Currently possesses, or has the ability to acquire unrestricted state issued license(s) required to place property and casualty insurance within twenty-one (21) calendar days of start date. Depending on start date, active property and casualty license(s) may be required.

Work Environment/Physical Requirements

#IA

Apply Today

AAA Roadside Assistance Driver

Phoenix, Arizona

Why work for us?

Great Pay- $16.35 hourly with the potential to make an additional $1,300 per month
Bonus- Generous Monthly Incentive bonus up to $1,300 with quality and productivity incentives!
Training – You’ll attend a thorough, comprehensive, training program
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Paid Time Off – Ten hours per month, ten holidays annually, and 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members
Advance opportunities and more!

What our Roadside Service Technicians do:

Driving and operating a service vehicle (i.e. loading/towing vehicles, flat tire changes, lock-out, fuel delivery services, etc.)
On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving
Utilizing on-board computer, radio communications, and mapping systems
Completion of daily paperwork (i.e. call-logs, battery invoices, cash receipts, etc.)
Inspecting and submitting maintenance reports of company vehicles for safe and efficient operation
Education and training. I.E.: AAA Compliance Training, RPST,TSAAC, Lock-out, PSP, Battery Service Training

Education & Experience/Licenses & Certification

Must be at least 21 years of age to operate AAA vehicles
Must have open shift availability
Ability to drive a manual/automatic shift vehicle
Customer service skills and the ability to interact with a wide-range of people
Basic automotive/mechanic knowledge and experience operating a motor vehicle with a valid driver’s license
Basic computer knowledge

Work Environment/Physical Requirements:

Works outdoors at vehicle sites when servicing vehicles. Lifting and carrying tires and parts, weighing up to 50 pounds, several times a day; bending, kneeling and stooping as required for service calls. Works in all weather and all traffic conditions. Vehicle recovery sites may be wet, messy and hazardous.

Service Providers are required to provide a photograph for identification purposes. If needed for identification purposes, a photograph may be obtained after an offer of employment is made and accepted.

**Please note that you will be asked to complete a candidate assessment following your application, via email. Your application will not be considered until the assessment has been completed.**

#JEN

Apply Today

Manager, Car Repair

Phoenix, Arizona

Why Work For Us?

Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Job Summary

This role is responsible for the execution of Club-Owned Repair strategy. Representing the brand to the marketplace, reinforcing the trust and integrity it represents. This includes delivering amazing Member Experience every time by recruiting and developing talent in all roles of the store(s). Exceeding revenue targets by generating customer referrals and forming strategic partnerships with Branch Operations and tow providers. Coaching and training to ensure quality of service and effectiveness of repair work. Disciplined business management of P&L with full oversight of income and expense. Ensuring safety and compliance in all aspects of the business of auto repair as set forth by leadership, local and State governance.

Essential Duties

Develops strategic and tactical plans for business expansion opportunities. This includes preparing annual budgets and business plans, additional financial, market and business analysis as needed.
Responsible for executing behavioral tactics to achieve established goals.
Works closely with Emergency Road Service and AAA Managers to ensure effective support of repair operations.
In partnership with leadership, develop marketing campaigns, promotional copy and tracks success.
Collaboratively supports others lines of business to develop and coordinate opportunities to maximize COR’s exposure and supports cross-sell product opportunities.
Plans, recruits and selects the talent required to grow the business.
Provides active, engaged leadership through behavioral coaching and mentoring.
Conducts performance evaluation and performance management activities for employees.
Champion of Team Member engagement ensuring all Team Members understand how their work is connected and important to corporate strategy.
Understands and manages to a profit and loss statement. Manages activities to drive results.
Reviews metrics to determine efficiencies and recommend products, solutions and best practices.
Responsible for large vendor relationships and commercial business offers.

Knowledge and Skills

Highly developed leadership skills, quantitative and analytical skills with a proven ability to make data-driven decisions
Ability to communicate effectively - verbal and written.
Strong change management skills and the ability to operate in an environment of ambiguity.
Ability to work cross-functionally across many business units and functions.
Financial management experience, proficient math skills and adept at statistical analysis.
Ability to write and execute business and financial plans.
Working knowledge of Microsoft Office products.
Automotive/mechanical background (preferred).
Ability to drive vehicles equipped with manual transmission (preferred).
Knowledge of equipment/tool operation and diagnostic/repair procedures (preferred).

Education and Experience

5+ years Industry experience in providing repair, maintenance, and/or emergency road services for passenger and/or commercial vehicles (preferred).
5+ years management or leadership experience (Does not have to be in addition to 5+ years industry experience, above).
Bachelor's degree in related area or an equivalent combination of education and experience (preferred).
ASE Certification (preferred).

Work Environment/Physical Requirements

#LI-CM1

#CATH_RX

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AAA Sales Agent

Bozeman, Montana

Why work for us?

Compensation – Generous base ($15.39 hourly base) plus commission pay structure with the ability to earn commission on every policy
Licensing Assistance – AAA will reimburse a portion of the costs of licensure
No Overhead Costs – W-2 structure with dedication space in a AAA NCNU branch.
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay.
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

Summary:

Sales Agents serve our Members by selling Property & Casualty and Roadside Assistance insurance that meets the Member’s needs.

Essential Functions

Uses sales techniques and product knowledge to identify customer-specific needs to generate new sales, retain existing insured’s and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.
Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Associate’s manager.
Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.
Consistently provides all Members with a sales and service experience that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.
Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.
Responds to customer inquiries and requests relating to insurance products and membership.
Researches and resolves customer service issues. Often assists the insured in initiating the first notice of loss on claims.

Education & Experience/Licenses & Certification

High school diploma or GED required. Bachelor's degree in a relevant field preferred.
2 to 4 years of sales experience preferred.
Currently possesses, or has the ability to acquire unrestricted state issued license(s) required to place property and casualty insurance within twenty-one (21) calendar days of start date. Depending on start date, active property and casualty license(s) may be required.

Work Environment/Physical Requirements

#MOR

Apply Today

Travel Sales Team Leader - Arizona

Phoenix, Arizona

Why Work For Us?

Training – You’ll attend a thorough, comprehensive, training program
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Summary

Responsible for monitoring agents, providing feedback, serving as product expert, sharing best practices, coaching behaviors, and guiding agents to success. As a Team lead you will also manage scheduling and schedule adherence for their assigned team.

Essential Functions

Trains and coaches employees and keeps management informed of issues.
Supervises departmental work activities and ensures scheduling adherence to achieve business objectives.
Maintains knowledge of insurance products and serves as subject matter expert.
Ensures compliance with AAA policies, procedures, standards and regulations.
Monitors, audits and reports daily team and individual performance statistics and provides efficiency improvement recommendations to management.
Supports the Business Manager in goal setting, on-going performance feedback and evaluation and documentation of performance for assigned employees.
Assists in the development, updating and implementation of disciplined operating practices.
Participates in the recruitment process of potential employees including but not limited to screening applicants, interviewing, and employment decision.

Knowledge/Skills/Abilities

Leadership capability overseeing non-direct reports.
Outstanding sales and customer service skills
Strong written and verbal communication skills.
Strong computer skills, including proficiency with MS Office applications (Word, Excel, PowerPoint, Outlook)
Bi-lingual communication skills (Preferred)
Demonstrated ability to meet and/or exceed sales goals. (Preferred)
Operations management experience (Preferred)

Education & Experience / Licenses & Certification

Sales and/or service experience
Supervisory experience in travel, retail sales, insurance or service industry. Comparable experience in a team lead capacity may also be considered. (Preferred)
Bachelor’s Degree (Preferred)
High School Diploma or GED
Valid Driver's License
P&C License (Preferred)
Experience in an outbound insurance environment (Preferred)
Experience with a sales retention team (Preferred)
Insurance industry knowledge helpful, but not required

Work Environment/Physical Requirements

Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.
Must be able to understand and follow complex instructions

Competency

Interpersonal - Ability to get along well with a variety of personalities and individuals
Energetic - Ability to work at a sustained pace and produce quality work
Reliability - The trait of being dependable and trustworthy

Apply Today

Senior IT Auditor

Phoenix, Arizona

Why Work For Us?

Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

The Senior IT Auditor will be responsible for planning and executing Information Technology audits, continuous risk monitoring, and providing control consultation on programmatic, operational, risks and controls throughout the Club and its operations.

Essential Functions

Plan and execute IT audits, including identifying and analyzing risks, planning and prioritizing the audit work, conducting audit interviews, observing operations, documenting and analyzing procedures and controls, performing audit tests, preparing appropriate work papers, developing audit recommendations and reviewing them with appropriate management, and preparing audit reports.
Acting as the central point of contact to the Audit Manager and to the Client.
Provide risk identification, security and audit control input for projects and other initiatives.
Complies with relevant aspects of Club’s audit methodology and IIA Standards
Generates innovative results and recommendations visible to senior IA and client mgmt.
Maintain professional certification(s) and continue to develop and expand knowledge of the audit profession, Information Technology, our industry, and the Club’s products and information through self-study, research, and continuing education efforts.
Perform duties & responsibilities specific to department functions & activities.

Qualifications

Bachelors or higher level degree in Finance, accounting, MIS or related field of study or equivalent experience
3 - 5+ years of demonstrated internal control or risk management related experience; "Big 4" public accounting/consulting experience highly desirable.
Professional certification, such as CISSP, CIA, CISA, CPA, is preferred.
Sound knowledge and experience in information technology audit, systems design and management, security, and client server technologies.
Understanding of security software, database technology, and emerging internet technologies.
Proactive worker who can demonstrate strong project management and organization skills with successful experience in concurrently managing multiple projects at varying levels of technical difficulty.
Strong analytical skills with the ability to critically analyze and assess the adequacy of internal controls and opportunities for process improvements and efficiency gains.
Flexible self-starter who excels at learning new processes and business functions.
Excellent written communication skills to be able to clearly document audit planning, fieldwork and reporting work papers, reports and rationale memorandums.
Excellent verbal communication skills with the ability to work and negotiate with IT and business process owners.
Strong interpersonal and presentation skills.
Ability to work effectively as part of a team environment and independently as an individual contributor, demonstrating a continuous commitment to improvement.
Knowledge of IIA Standards, NIST, COBIT 5, and the COSO control frameworks.

#LI-VB1

#VIC_RX

Apply Today

AAA Drivers Needed

Phoenix, Arizona

Why work for us?

Great Pay- $16.35 hourly
Monthly Bonus- $1,300 monthly bonus potential with quality and productivity incentives!
Training – You’ll attend a thorough, comprehensive, training program
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Paid Time Off – Ten hours per month, ten holidays annually, and 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members
Advance opportunities and more!

What our Roadside Service Technicians do:

Driving and operating a service vehicle (i.e. loading/towing vehicles, flat tire changes, lock-out, fuel delivery services, etc.)
On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving
Utilizing on-board computer, radio communications, and mapping systems
Completion of daily paperwork (i.e. call-logs, battery invoices, cash receipts, etc.)
Inspecting and submitting maintenance reports of company vehicles for safe and efficient operation
Education and training. I.E.: AAA Compliance Training, RPST,TSAAC, Lock-out, PSP, Battery Service Training

Education & Experience/Licenses & Certification

Must be at least 21 years of age to operate AAA vehicles
Must have open shift availability
Ability to drive a manual/automatic shift vehicle
Customer service skills and the ability to interact with a wide-range of people
Basic automotive/mechanic knowledge and experience operating a motor vehicle with a valid driver’s license
Basic computer knowledge

Work Environment/Physical Requirements:

#ERS

Apply Today

Tow and Light Service Drivers

Phoenix, Arizona

Description

Why work for us?

Great Pay- $34,000 annually with the potential up to an additional
Bonus- Generous $1,300 monthly quality and productivity incentive bonus
Training – You’ll attend a thorough, comprehensive, training program
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Paid Time Off – Ten hours per month, ten holidays annually, and 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members
Advance opportunities and more!

What our Roadside Service Technicians do:

Driving and operating a service vehicle (i.e. loading/towing vehicles, flat tire changes, lock-out, fuel delivery services, etc.)
On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving
Utilizing on-board computer, radio communications, and mapping systems
Completion of daily paperwork (i.e. call-logs, battery invoices, cash receipts, etc.)
Inspecting and submitting maintenance reports of company vehicles for safe and efficient operation
Education and training. I.E.: AAA Compliance Training, RPST,TSAAC, Lock-out, PSP, Battery Service Training

Education & Experience/Licenses & Certification

Must be at least 21 years of age to operate AAA vehicles
Must have open shift availability
Ability to drive a manual/automatic shift vehicle
Customer service skills and the ability to interact with a wide-range of people
Basic automotive/mechanic knowledge and experience operating a motor vehicle with a valid driver’s license
Basic computer knowledge

Work Environment/Physical Requirements:

**Please note that you will be asked to complete a candidate assessment following your application, via email. Your application will not be considered until the assessment has been completed.**

#ERS

Apply Today

Automotive Service Advisor

Henderson, Nevada

New Henderson Auto Center Opening Soon!

Come Join Us

Check out the benefits!

Exceptional benefits within 30 days of hire, with employer contribution to medical/Dental/Vision premiums
401K Matching $1 to $1 up to 6% annually
15 Paid Days off (20 days after 1 year) + 9 paid holidays, some Saturdays and no Sundays
Opportunities for growth
Tuition reimbursement for automotive education and ASE Certifications
Clean well equipped shops with state of the art equipment and consistent car count
A free AAA Membership and numerous employee discounts

Job Profile Summary

Essential Duties

Responsible for performing all duties necessary to interact with members, determine their perceived auto repair needs and to meet and exceed their expectations of great customer service.
Accurately document repairs, diagnostic and maintenance work into shop management system
Ensures all necessary BAR requirements are met in Repair Order preparation and documentation

Sources and estimates all needed parts for repairs to customer vehicles
Suggests repairs for safety and improved performance and helps prioritize for customers in order of importance safety, economy, longevity etc.
Reviews all repairs made to vehicles at point of sale and assures customers have a clear understanding of repairs performed throughout all phases of the transaction including the original estimate through the final payment.

Performs minimal record keeping and other administrative functions required to support the business
Note: May require travel to different locations on an as needed basis

Knowledge/Skills/Abilities

Effective verbal and written communication skills in the language(s) required for the role, as justified for business necessity
Effective organization, interpersonal and negotiation skills
Ability to work scheduled hours as necessitated by business need
Strong math and computer skills with experience using software applications including word processing, spreadsheets, browsers, and email
Strong Member service focus

Automotive/mechanical background
Ability to drive vehicles equipped with manual transmission
Knowledge of equipment/tool operation and diagnostic/repair procedures

Education & Experience / Licenses & Certification

Valid driver license and acceptable driving record
High School Diploma or equivalent certification (GED)
3-5 years industry experience in auto repair
Automotive Service Excellence certification desired

Work Environment/Physical Requirements

Ability to lift and or carry up to 40lbs
Standing, bending, kneeling, pushing, reaching, lifting, climbing ladders

Apply Today

Manager, Project Management Office

Walnut Creek, California

Why Work For Us?

Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Job Description

The Manager, Project Management Office leads executing our most strategic projects, coaching the team, and improving PMO capabilities & methodology.

AAA is seeking an experienced Manager to join its dynamic Project Management Office. Successful candidates must demonstrate execution ability, leadership and flexibility, as well as the ability to build rapport with team members, managers and senior executives.

We’re a unique team that works on both internal or external (Customer / Member facing): new store launches, implementing new technology, process or system improvements; new product development and launch.

Essential Functions

Project Execution: Execute and deliver strategic projects on time, on budget and with high quality around scope to achieve business goals and KPIs.
People Development: Lead, coach, and develop project managers - direct managerial and career development accountability for junior talent.
Methodology Improvement: Enhance AAA project methodology, tools and agile framework to improve delivery quality, communications, greater organizational benefits.
Work directly with Senior Leadership and C-Suite executives to provide leadership, recommended solutions, and prioritization of projects, mitigating risks and balancing business needs versus technical constraints
Plan, manage and execute full project life cycle; analysis, plan, build, test, implement, training/change management, and budget management.
Identify change management people-side risks, potential resistance points, and design resolution plans. Champion approach and ideas to gain support from project team and leaders in organization.
Promotes, utilizes, and contributes to knowledge transfer discussions before, during and after project completion

Knowledge/Skills/Abilities

Strong leadership skills, including a history of increasing leadership responsibility and career growth in process improvement: either through direct managerial, or direct team lead accountabilities.
Adaptable self-starter who is skilled at creating structure in ambiguous environments
Outstanding presentation, verbal and written communication skills with audiences of all levels
Strong logical and analytical problem-solving skills; provides solutions to organizational problems; using data to guide recommended solutions.
Change management and organizational impact design skills.
Excellent organizational and time management skills

Education & Experience/Licenses & Certification

7+ yrs of experience leading projects in a consulting firm / environment. Must have experience leading full life-cycle projects, consisting of 5+ people, and projects over 10,000 people hours or $500,000 in budget (Required)
3-5 yrs identifying resistance and performance gaps, and working to develop and implement corrective actions (Preferred)
3-5 yrs of experience mentoring or training others to use process, organization, change, and/or learning improvement methodologies (Preferred)
Proficiency in the use of Microsoft Office tools, Google Office Products, Smarts Sheets. (Preferred)

#LI-VB1

#VIC_R

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Principal Business Analyst - A3 Smart Home

Walnut Creek, California

Why Work For Us?

Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Summary:

Supports the overall business strategy and corporate objectives by performing analysis to support the identification of business needs and determine solutions to business problems.

Essential Functions

Performs complex analysis of data and the relationship to operational and financial objectives of the organization.
Collaborates with other business areas to investigate issues, makes recommendations and develops action plans to contribute to company objectives, principles and to achieve goals.
Develops metrics and reports using research and tools provided by company.
Identifies gaps in tools and data, and works collaboratively to resolve.
Participates as subject matter expert in projects related to analytics data structures and applications. Makes decisions on methods and techniques.
Interprets results of analysis, prepares and presents outcomes to senior leadership.
Reviews reporting and analytic methodologies and makes recommendations for improvement.
Proactively analyzes data and delivers insights to business customers to deepen their understanding of key issues.
Identifies, troubleshoots, and resolves data issues, working with IT and other areas as needed.
Reviews work of peers to ensure effectiveness and may act as team lead and/or coordinate the activities of others.

Knowledge/Skills/Abilities

Advanced research, analytical, data processing and mathematical skills
Strong Excel, SQL and Tableau experience (required)
Working knowledge of Oracle or Power BI tools
Strong knowledge of database structures including relational database concepts
Advanced Microsoft Excel skills, including charts/graphs, pivot tables, lookups, and complex nested formulas
Demonstrated ability to make effective formal presentations as well as structure and conduct data analyses relevant to complex business issues
Project management experience and advanced business writing skills
Proficiency in MS-PowerPoint as well as structured analysis and design techniques
Demonstrated ability to communicate effectively with various levels of management to present findings relevant to audience

Education & Experience / Licenses & Certification

Bachelor's degree in related area, advanced degree preferred
7+ years of analytical experience in related industry
Mentoring and leadership experience (preferred)
Technical or business certifications relevant to role (preferred)

#LI-VB1

#VIC_RX

Apply Today

Tow Service,Lead

Concord, California

We're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service.

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.

We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Act in the capacity of a team lead, including training and development of staff, coordinating work, and administrative duties. Driving and operating of the full range of service vehicles (tow trucks, battery service vehicles, light service vehicles), operating towing equipment and battery service equipment for AAA members and for commercial purposes. Performing effective diagnostics/troubleshooting on vehicles. Providing an outstanding customer service experience. Utilized as a Trainer/Mentor for new hires/ERS Specialist.

Essential Functions

Responsible for oversight of shop operations to include inspecting/maintaining of company vehicles/ equipment for safe and efficient operation, battery inventory processes, administrative duties/reports and coordination of scheduling/dispatching
Coaching and development of employees, to include training, performance management and the corrective action process
Driving and operating the full range of service vehicles (i.e. loading/towing vehicles, flat tire changes, lock-out, fuel delivery services, etc.) for increased
Productivity gains and contribution to business results, to include knowledge sharing/coaching/
training of peers; utilizing on-board computer, radio communications and mapping systems
On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving
Managing and maintenance of damages tracking system and coordination of resolution for customer complaints
Education and training. I.E.: AAA Compliance Training, RPST, TSAAC, Lock-out, PSP, Battery
Service Training

Knowledge/Skills/Abilities

Ability to drive a manual/automatic shift vehicle
Ability to ride a bicycle at a skilled level.
Ability to act in the role of a leader, to include coaching, mentoring and training
Superior customer service skills and the ability to interact with a wide-range of people
Proficient automotive knowledge
Proven computer knowledge and familiarity with Microsoft Office Suite
Proven math skills and analytical ability
Ability to communicate effectively, including proficiency with delivering presentations and conducting meetings
Bilingual communication skills (preferred)

Education & Experience / Licenses & Certification

High School Diploma or GED equivalent
8+ years Experience operating a motor vehicle with a valid driver's license
Vocational technical automotive training/certification or equivalent experience (preferred)
ASE (Automotive Service Excellence) certification (preferred)

Work Environment/Physical Requirements

Competency

Customer Centricity (Proficient)

Interpersonal Savvy (Proficient)

Time Management (Proficient)

Decision Making (Proficient)

Leadership Credibility (intermediate)

Apply Today

automotive General Service Technician

Elk Grove, California

New Elk Grove Auto Center Opening Soon

Come join us

Check out the benefits!

Exceptional benefits within 30 days of hire, with employer contribution to medical/Dental/Vision premiums
401K Matching $1 to $1 up to 6% annually
15 Paid Days off (20 days after 1 year) + 9 paid holidays, some Saturdays and no Sundays
Opportunities for growth
Tuition reimbursement for automotive education and ASE Certifications
Clean well equipped shops with state of the art equipment and consistent car count
A free AAA Membership and numerous employee discounts

Job Responsibilities:

Performs oil changes and lubrication service for member and nonmember vehicles.
Performs tire repairs and installation service for member and nonmember vehicles.
Performs other minor repairs as assigned by Lead Tech or Service Advisor, according to their abilities.
Assist upper level technicians as needed and for experience.
Test drives vehicles when practical for any/all performance or drivability concerns before performing work
- Exception: when unsafe or vehicle not drivable
- Retest drives after repairs completed to verify that repair solved defined problems
Maintains clean and safe work environment; cleans spills and debris immediately to reduce hazards
Maintain company provided equipment and machinery
Follows company and industry safety rules and regulations
Reports all unsafe conditions to supervisor including but not limited to lifts, overhead doors, and equipment
Attends all required training, seeks additional training to maintain and increase effectiveness
Keeps up to date on industry trends and repair procedures.
Attends and successfully completes at least 12 hours of continuing auto repair training per year sponsored and/or provided by the club.
Maintains customer vehicles in regard to cleanliness and does not tune or otherwise adjust any controls within the vehicle.
Verifies as soon as practicable that parts ordered for the vehicle assigned to them are correct.
Performs all repairs according to MAP (Motorist Assurance Program), OEM (Original Equipment Manufacturers) or accepted industry standard.
Performs digital inspection and documents to their full potential. Notates all pertinent information into the shop inspection or management system, attaches all photos or videos to illustrate repairs or needs to the inspection.
Assures all comeback related repairs are prioritized as directed by manager or lead.
Communicates effectively as necessary with manager, service advisors and other technicians to contribute to the overall performance of the location
Responsible for the safety and accuracy of all repairs made and or systems inspected to assure vehicle is as safe or more safe condition as was prior to work commencing
Performs other related duties as assigned.
Note: May require travel to different locations on an as needed basis

Knowledge/Skills/Abilities

Effective verbal and written communication skills in the language(s) required for the role, as justified for business necessity
Effective organization, interpersonal and negotiation skills
Ability to work scheduled hours as necessitated by business need
Math and computer skills with experience using software applications including word processing, spreadsheets, browsers, and email
Member service focus
Automotive/mechanical background
Ability to drive vehicles equipped with manual transmission
Knowledge of equipment/tool operation and diagnostic/repair procedures
Maintains 20% productivity measured by hours worked/hours flagged

Education & Experience/ Licenses & Certifications

High School diploma or equivalent certification (GED)
Valid driver license and acceptable driving record
Six months experience in general repair, lube services and or tire shop

Work Environment/Physical Requirements

Ability to lift and or carry up to 50lbs
Standing, bending, kneeling, pushing, reaching, lifting, climbing ladders
Exposure to loud noises

Apply Today

Tow and Light Service Drivers

Sparks, Nevada

Walk in interviews welcome!

Monday- Friday 9:00am-4:00pm

1050 Greg St
Sparks, NV 89431

Why Work For Us?

Great Pay- $37,128 YEardly with the potential to make up to an ADDITIONAL $15,600 per year with quality and productivity incentives
Training – You’ll attend a thorough, comprehensive, training program
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Paid Time Off- Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Essential Functions

Driving and operating a service vehicle (i.e. flat tire changes, lock-out, fuel delivery services, etc.)
On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving
Utilizing on-board computer, radio communications, and mapping systems
Completion of daily paperwork (i.e. call-logs, battery invoices, cash receipts, etc.)

Knowledge/Skills/Abilities

Strong customer service skills
Clear and proficient verbal and written communication even under pressure
Demonstrates problem solving and listening skills to evaluate member safety as well as the ability to discern safety issues and respond appropriately

Work Environment/Physical Requirements

#ERS

Apply Today

Automotive Field Consultant I

Sacramento, California

At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work.

Why Work For Us?

Great Pay - with the opportunity for increases when performance skill blocks are achieved
Training – You’ll attend a thorough, comprehensive, training program
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Essential Functions

Regional accountability includes up to 50 contract stations, 300 technicians with a combined annual spend of $20,000,000.
Responsible for quality assurance of contractor provided services, as well as compliance with contractual obligations, standards and regulatory requirements, including required training for drivers and battery technicians. Ensures operational standards at or above Club or AAA National Standards.
Responsible for resolution of escalated member complaints, compliments and other incidents.
Develop and implement communication plans for the assigned region and contract providers.
Conduct data-focused conversations, making the case quantitatively and qualitatively.
Demonstrate and inform about the most effective ways owners, front-line roadside technicians and other contractor staff can interact with AAA members, using various techniques and tools, but without providing direction to service provider staff that would conflict with our independent contractor relationship.
Consult with Service Providers on setting up and running formal Performance Management Systems for front-line roadside technicians, including data-based feedback and qualitative coaching, incentives, and recognition.
Demonstrate to Service Providers how to observe and coach front-line roadside technicians on the AAA member interaction.
Cross support other AFRs as needed, including coverage for PTO or as otherwise needed for extended absence or between assignment of personnel.

Knowledge/Skills/Abilities

Capability to utilize all business analysis and documentation tools and techniques commonly in use within the enterprise.
Extensive customer service experience with customer service orientation, ideally in a “business to business” service industry environment.
Excellent presentation and public speaking abilities.
Advanced organizational skills, able to work effectively with multiple and competing priorities.

Education & Experience/Licenses & Certification

Bachelor's degree in related area or an equivalent combination of education and experience.
2 to 4 years’ regional management, multi-site operational or business consulting experience.
2 to 4 years’ experience and understanding of one or more of the following: Data Analytics, Business Consulting, Automotive Industry, 24/7 service industry, business to business relationship management, or high performance customer service delivery.
Current valid drivers’ license in state of residence

Work Environment

Works 50% in an office environment (main office, satellite offices or contractor locations) sitting at a desk, table or computer workstation for extended periods of time.
May travel by car, plane or other form of transportation to perform duties.
Works 50% outdoors at operations sites, incident locations or while accompanying COF or contractor staff when servicing Members.
Bending, kneeling and stooping as required for duties.
Works in all weather and all traffic conditions as required.
Required to respond immediately to any serious incident as primary member of “go team” within 30 minutes of notice.

OLG_RX

Apply Today

ServiceNow Engineer III/Analyst

Walnut Creek, California

Why Work For Us?

Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Summary

We are looking for a seasoned ServiceNow Engineer with functional and technical expertise of the ServiceNow platform and associated business processes and integrations. Responsible for designing, developing, configuring, supporting and improving our ServiceNow platform and for providing technical guidance to ensure solutions are efficient and scalable. Will play a key role in the execution of our ServiceNow roadmap. Must be self-motivated and able to adapt to new technologies and shifting priorities in a dynamic environment.

Acts independently or as a member of a project team responsible for providing technical guidance or consulting on complex projects. Position utilizes a combination of professional, business and technical systems knowledge and skills.

Essential Functions

Lead or participate in all aspects of the ServiceNow software development life cycle: Analysis, Design, Development, Quality Assurance, Deployment, Training and Operational Support.
Creation of system documentation for software development and quality assurance processes.
Configuration, integration, custom development and other hands-on technical activities related to the ServiceNow platform.
Design, build and configure scalable solutions with a clear understanding of dependencies, connections and risks.
Influence solution design and approach to minimize customizations and technical debt.
Develop new and support existing integrations with other applications and 3rd party tools.
Proactively identify system deficiencies and recommend solutions.
Management of technical projects.
Configuration management and CMDB support.
Business intelligence analysis and reporting.
Level 3 support for escalated issues.
Continuous improvement. Stay abreast of ServiceNow latest features and functionality.
Assist with story writing, grooming and level of effort estimation.
Develop and maintain knowledge, technical and process documentation, as needed.
Build relationships across the organization and with external partners.
Collaborate with other Technology teams and internal clients to create new functionality, and to troubleshoot and resolve reported problems.
Manage vendor relationships and mentor other team members.
Other activities as assigned.

Knowledge/Skills/Abilities

ServiceNow Advanced System Administration

ServiceNow Application Development
Strong working knowledge of ServiceNow Now Platform core capabilities such as CMDB, Workflows, Reporting, Service Catalog, Service Portal, etc.
Working knowledge of ServiceNow applications such as ITSM, ITOM, ITBM and/or SecOps.
Working knowledge of ServiceNow Automated Testing Framework (ATF)
Advanced experience configuring and scripting business rules, client scripts, UI policies, UI actions, script includes, notification events, ACLs, workflow activities, etc.
Advanced JavaScript skills
ServiceNow Web Technologies experience including Javascript, XML, HTML, CSS, Web services
ServiceNow Configuration Management (CMDB) experience
ServiceNow Discovery and Service Mapping experience preferred
Experience with database design schemas and data modeling
Experience integrating ServiceNow with internal and external systems (REST, SOAP, JSON/XML, Integration Hub, etc.)
Experience working in and managing multiple update sets and coordinating their promotion throughout multiple instances.
Ongoing knowledge of ServiceNow latest features and best practices.
Thorough understanding of the ITSM/ ITIL framework
Strong oral and written communication skills
Advanced analytical skills to guide critical systems development to meet business needs
Working knowledge of Agile-based methodologies (such as Scrum).
Must be comfortable working in a fast paced environment
Ability to manage multiple, concurrent projects, activities and tasks under time constraints
Ability to work independently or as a member of a team
Strong customer centric orientation with the ability to work effectively with diverse teams
Self-starter with strong technical skills and ability to learn new technologies quickly
Ability to coordinate cross-functional teams towards task completion.
Ability to translate technical specifications into business requirements and vice-versa
Ability to perform duties with limited supervision

Education & Experience/Licenses & Certification

5+ years applied technical experience or a combination of equivalent education and experience
3+ years of ServiceNow development, configuration and administration experience.
ServiceNow System Administration Certification strongly preferred
ServiceNow Application Developer Certification a plus
ITIL Foundations Certification a plus
Technical consulting experience a plus

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Insurance Sales Agent

Sparks, Nevada

Why work for us?

Compensation – Generous base plus commission pay structure with the ability to earn commission on every policy
Licensing Assistance – AAA will reimburse a portion of the costs of licensure
No Overhead Costs – W-2 structure with dedication space in a AAA NCNU branch.
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay.
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

Summary:

Sales Agents serve our Members by selling Property & Casualty and Roadside Assistance insurance that meets the Member’s needs.

Essential Functions

Uses sales techniques and product knowledge to identify customer-specific needs to generate new sales, retain existing insured’s and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.
Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Associate’s manager.
Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.
Consistently provides all Members with a sales and service experience that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.
Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.
Responds to customer inquiries and requests relating to insurance products and membership.
Researches and resolves customer service issues. Often assists the insured in initiating the first notice of loss on claims.

Education & Experience/Licenses & Certifications

High school diploma or GED required. Bachelor's degree in a relevant field preferred.
2 to 4 years of sales experience preferred.
Currently possesses, or has the ability to acquire unrestricted state issued license(s) required to place property and casualty insurance within twenty-one (21) calendar days of start date. Depending on start date, active property and casualty license(s) may be required.

Work Environment/Physical Requirements

#IA

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Manager, Car Repair

Phoenix, Arizona

Why Work For Us?

Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Job Summary

Essential Duties

Develops strategic and tactical plans for business expansion opportunities. This includes preparing annual budgets and business plans, additional financial, market and business analysis as needed.
Responsible for executing behavioral tactics to achieve established goals.
Works closely with Emergency Road Service and AAA Managers to ensure effective support of repair operations.
In partnership with leadership, develop marketing campaigns, promotional copy and tracks success.
Collaboratively supports others lines of business to develop and coordinate opportunities to maximize COR’s exposure and supports cross-sell product opportunities.
Plans, recruits and selects the talent required to grow the business.
Provides active, engaged leadership through behavioral coaching and mentoring.
Conducts performance evaluation and performance management activities for employees.
Champion of Team Member engagement ensuring all Team Members understand how their work is connected and important to corporate strategy.
Understands and manages to a profit and loss statement. Manages activities to drive results.
Reviews metrics to determine efficiencies and recommend products, solutions and best practices.
Responsible for large vendor relationships and commercial business offers.

Knowledge and Skills

Highly developed leadership skills, quantitative and analytical skills with a proven ability to make data-driven decisions
Ability to communicate effectively - verbal and written.
Strong change management skills and the ability to operate in an environment of ambiguity.
Ability to work cross-functionally across many business units and functions.
Financial management experience, proficient math skills and adept at statistical analysis.
Ability to write and execute business and financial plans.
Working knowledge of Microsoft Office products.
Automotive/mechanical background (preferred).
Ability to drive vehicles equipped with manual transmission (preferred).
Knowledge of equipment/tool operation and diagnostic/repair procedures (preferred).

Education and Experience

5+ years Industry experience in providing repair, maintenance, and/or emergency road services for passenger and/or commercial vehicles (preferred).
5+ years management or leadership experience (Does not have to be in addition to 5+ years industry experience, above).
Bachelor's degree in related area or an equivalent combination of education and experience (preferred).
ASE Certification (preferred).

Work Environment/Physical Requirements

#LI-CM1

#CATH_RX

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Critical Systems Security Analyst

Phoenix, Arizona

Why Work For Us?

Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Job Summary

A Critical System Security Analyst will protect the Club’s key systems/applications against existing, new and emerging cyber security threats by partnering with system owners to ensure cyber security best practices are documented, implemented and followed.

As a member of the Cyber Security team responsible for Enterprise Security you will work closely with critical systems’ key stakeholders including system and application owners to ensure security best practices are documented, implemented and followed for Club mission critical systems.

Each critical system’s ongoing availability as well as the confidentiality of Member data will depend on your understanding of the inner workings of the applications and systems in relation to business processes and procedures and our cyber security framework.

Acting as a cyber security force multiplier, you will develop a program from the ground up to train and support Security Champions similar to OWASP Security Champions playbook. This includes nominating, developing and supporting security champions who will adopt and remain committed to security protocols in their areas of responsibility.

Essential duties

Working with the cyber security team and system/application owners, ensure cyber best practices are in place for critical systems and followed.
Assess Club’s mission-critical systems’ security requirements, review existing system security measures and recommend enhancements.
Establish data security protection standards for key critical systems and applications and ensure monitoring and enforcement.
Conduct regular system tests and ensure continuous monitoring of network security.
Develop and manage a Security Champion program for critical applications and systems to help incorporate good security practices and a strong security culture into all aspects of a company’s daily operations and development processes.
Work to cultivate a culture of security awareness, and arrange continuing education of personnel to ensure security policies are adhered to at all times.

Knowledge and Skills

Experience in information security and/or IT risk management with a focus on security, performance, and reliability.
Solid understanding of security protocols, cryptography, authentication, authorization, and security.
Good working knowledge of current IT risks and experience implementing security solutions.
Experience implementing multi-factor authentication, single sign-on, identity management or related technologies.
Ability to interact with a broad cross-section of personnel to explain and enforce security measures.
Excellent written and verbal communication skills as well as business acumen and a customer service outlook.
Familiar with common threat vectors and malware analysis tools.
Performs independently; informs managers or senior leaders of projects’ progress and issues encountered; recommends solutions.
The ideal candidate is analytical, detail-oriented, adaptive, and a problem solver who can communicate well and work easily with Team Members.

Preferred Job Requirements

A degree in Information Technology, Computer Science or related fields or equivalent experience is required. Advanced security qualification such as CISSP (Certified Information Systems Security Professional) certifications is highly desired.
As well as formal qualifications, a Security Architect needs to have a thorough understanding of complex IT systems and stay up to date with the latest security standards, systems and authentication protocols, as well as best practice security products.

Education and Experience

Minimum of Associate Degree in Information Technology, Computer Science or related fields
Bachelor's degree in Information Technology, Computer Science or related fields (preferred)
Three (3) to five (5) years of experience in AppOps, DevSecOps, OWASP, etc.

#LI-VB1

#VIC_RX

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Senior Digital Product Manager

Phoenix, Arizona

Why Work For Us

Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Summary

Our Senior Digital Product Manager supports multiple products within a line of business. Monitors and maintains documentation of enhancements, issues and systems defects and reports on trends and opportunities for improvement. Applies industry best practices and executes established product strategy to assigned work or projects.

Essential Functions

Define and own the strategy and digital roadmap from beginning to end for key digital experiences that will make Members love us even more and help us grow our business digitally.

Own the prioritization, execution and delivery of development backlog for the end-to-end platform; from front-end UX to backend CMS and CRM, and all of the APIs, and integrations in between.
Drive growth in KPIs and supporting metrics like traffic, engagement, retention, and conversions.
Be the voice of the Member through data and empathy.
Be a digital thought leader for a legacy business with a vision to innovate and transform
Align and collaborate with business line stakeholders to achieve shared goals and become a digital ambassador, providing training, best practices, and coaching.

Knowledge/Skills/Abilities

Your track record shows the equivalent of 5+ years of solving problems for consumers in a product-management-like role for a tech or internet company or venture.
You’ve built, or grown, either ecommerce or media and content online/mobile businesses.
You eat data for breakfast, lunch on customer feedback, and dine on consumer research and insights.
Your toolkit includes data driven decision making and a/b testing.
You embrace scrum.
Your Jira stories are on point.
There’s a little bit of consultant in you.
You relish talking design thinking and human centered design with our UX folks.
You can use browser devtools to show developers exactly what you mean and won’t get lost discussing the merits of RESTful APIs.
You hold your own speaking in front of a crowd.
People read your emails and understand them completely.
People love working with you.

Education & Experience/Licenses & Certification

Bachelor's degree in related area
4 - 6 years of experience in a digital or ecommerce role
3 -5 years of experience as product manager
Certified Scrum Product Owner preferred

#LI-VB1

#VIC_RX

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Salesforce Technology Manager

Phoenix, Arizona

Why Work For Us

Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Summary

The Smart Home Salesforce Technology Delivery Manager will be responsible for the planning, organization and execution of all Technology functions for AAA MWG Smart Home division. The delivery manager will be the focal point for architecture, design, delivery and support of the business unit and will support the Smart Home digital transformation goals. This role will be specifically tasked with the ongoing rollout of Salesforce and partnering with business subject matter experts toward integrating and optimizing business operations.

This position resides in the AAA Technology division (IT) and will play a critical role in shaping and enabling business strategies through Technology solutions. The role will lead a team of entry level to advanced level IT professionals and be a peer leader to other leaders in the Technology division . This role will also support/ maintain existing legacy applications and help lead migration to new technology solutions.

Essential Functions

Assist in developing the overall strategy for Salesforce for AAA Smart Home.
Engage with our current implementation partner to review the state of the Salesforce instance and upcoming deliverables; plan for post project transition to internal team.
Articulates the big picture, and questions assumptions of the current approach. Establishes channels for feedback from end users to provide ongoing insight into current design.
Understands the impact a process change might have on the system and be able to guide process definitions accordingly.
Consults with end-users to analyze and understand user needs, objectives, desired features, and input and output requirements.
Supports efforts to grow the platform through new applications and technology as needed.
Identifies opportunities for improvements and assists with the design and deployment of alternatives to implement new initiatives.
Builds Salesforce enhancements with a design thinking perspective.
Drives system enhancement efforts to completion by gathering and assessing user requirements with stakeholders and providing configuration, development and application support to the teams enabling enhanced productivity, reporting capabilities and collaboration.
Ensures Salesforce configuration supports business requirements.
Creates and implements processes to identify and translate user's needs to actual software workflow.
Leads design, development and implementation of Salesforce enhancements to execution.
Leads sprint grooming, scrum and product owner reviews. Project manages testing, user acceptance and implementation.
Documents changes made to current systems and ensure test cases, user stories and bug reporting/validation, release notes are created as per SDLC and change management policy
Always acts in alignment with the company values.
Responsible for the development, management and upskilling of a team of IT professionals ranging from entry level to advanced professionals.

Knowledge and Skills

Experience in running delivery of Agile projects.
Completion of full Salesforce.com IT projects from initiation, delivery to support required.
Ability to think strategically while rolling up your sleeves and managing details

Project management experience desired
Knowledge of Service Cloud, Sales Cloud is required
Knowledge of FSL, CPQ, Revenue Cloud, Community Portal is highly desirable
Experience with applying a design thinking approach
Ability to think critically, solve problems, make decisions and build trust across the organization
Good understanding of technical equipment and software packages
Ability to organize and manage multiple priorities simultaneously in a fast-paced, deadline-driven environment
Effective organizational, interpersonal and communication skills (oral and written)
Effective time management skills
Experience presenting to business stakeholders

Education & Experience / Licenses & Certification

5+ years of hands on Salesforce experience
One or more Salesforce Developer Certification is required
Salesforce integration experience preferred, including between different business systems as well as working with integration tools
At least 2 years experience managing and supervising technical teams, managing vendor led implementations
Bachelor's degree or equivalent in computer, business or related field, along with a minimum of five years' experience in related role(s)

Work Environment/Physical Requirements

#CATH_RX

#LI-CM1

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Insurance Sales Agent

Phoenix, Arizona

Why work for us?

Compensation – Generous base plus commission pay structure with the ability to earn commission on every policy
Licensing Assistance – AAA will reimburse a portion of the costs of licensure
No Overhead Costs – W-2 structure with dedication space in a AAA NCNU branch.
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay.
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

Summary:

Sales Agents serve our Members by selling Property & Casualty and Roadside Assistance insurance that meets the Member’s needs.

Essential Functions

Uses sales techniques and product knowledge to identify customer-specific needs to generate new sales, retain existing insured’s and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.
Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Associate’s manager.
Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.
Consistently provides all Members with a sales and service experience that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.
Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.
Responds to customer inquiries and requests relating to insurance products and membership.
Researches and resolves customer service issues. Often assists the insured in initiating the first notice of loss on claims.

Education & Experience/Licenses & Certifications

High school diploma or GED required. Bachelor's degree in a relevant field preferred.
2 to 4 years of sales experience preferred.
Currently possesses, or has the ability to acquire unrestricted state issued license(s) required to place property and casualty insurance within twenty-one (21) calendar days of start date. Depending on start date, active property and casualty license(s) may be required.

Work Environment/Physical Requirements

#IA

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Member Experience Associate

Capitola, California

A career with AAA Northern California, Nevada, Utah, Arizona, and Mountain West is unique, just like you.

We are looking for someone with sales experience for this role.

Essential Functions

Exhibits AAA guiding principles and core values

Performs routine sales, service and operational functions for AAA Members including; DMV, cashiering, auto travel, notary and insurance sales support, with expectations for maintaining required standards, policies and procedures
Understands and actively promotes products and services to achieve individual goals in support of meeting organization goals and objectives
Overcomes obstacles that create barriers to Team Member or branch efforts
Identifies process improvement opportunities and proposes solutions
Acts as an agent for change while promoting AAA’s guiding principles and core values

Knowledge/Skills/Abilities

Demonstrates sales and service skills. Able to effectively interact, face-to-face, with new, prospective and existing Members.

Accuracy and comfort handling money, making change, balancing cash drawer.
Good computer skills, proficient in both reading and basic arithmetic.
Good written and verbal communication skills in person and over the phone.
Ability to multitask in response to requests, requirements and Member/Team Member expectations. Ability to accept feedback and correct course as necessary.

Education & Experience / Licenses & Certification

High school diploma or GED required
Two years sales or customer service experience
Experience working with sales and service standards and goals
Current & valid Driver's License with clean history may be required
Bonding and fingerprinting may be required
P&C Licensing may also be required

Work Environment/Physical Requirements

Works in a variety of office environments where standing, walking or sitting at a desk, table or computer workstation may

be required for extended periods of time. May travel by car, plane or other form of transportation to attend business meetings or conferences. May be required to work in one or more locations in a defined service area. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

**Please note that you will be asked to complete a candidate assessment following your application, via email. Your application will not be considered until the assessment has been completed.**

Apply Today

Automotive Technician - $2,500 Sign On Bonus

Las Vegas, Nevada

Why Work With Us:

Check out the benefits!

Sign on Bonus $5,000
Great Pay – $40K to $130K DOE
Exceptional benefits within 30 days of hire, with employer contribution to medical/Dental/Vision premiums
401K Matching $1 to $1 up to 6% annually
15 Paid Days off (20 after 1 year) + 9 paid holidays for a great work/life balance, some Saturdays and no Sundays
Tuition reimbursement for ASE Certifications
Paid Training
State of the art equipment
Clean well equipped shops with consistent car count
A free AAA Membership and numerous employee discounts

Job Responsibilities:

Performs work that is indicated on Approved Repair Orders.
Performs only needed and or customer requested services on vehicles.
Performs all repairs according to MAP (Motorist Assurance Program), OEM (Original Equipment Manufacturers) or accepted industry standard procedures
Assures all repairs are for the benefit of the member/customer.
Test drives all vehicles when practical for any/all performance or drivability concerns before performing work
- Exception: when unsafe or vehicle not drivable
- Retest drives after repairs completed to verify that repair solved defined problems
Maintains clean and safe work environment; cleans spills and debris immediately to reduce hazards
Maintain company provided equipment and machinery
Follows company and industry safety rules and regulations
Reports all unsafe conditions to supervisor including but not limited to lifts, overhead doors, and equipment
Attends all required training, seeks additional training to maintain and increase effectiveness
Keeps up to date on industry trends and repair procedures.
Attends and successfully completes at least 24 hours of continuing auto repair training per year sponsored and/or provided by the club.
Maintains customer vehicles in regard to cleanliness and does not tune or otherwise adjust any controls within the vehicle.
Verifies as soon as practicable that parts ordered for the vehicle assigned to them are correct.
Performs digital inspection and documents to their full potential. Notates all pertinent information into the shop inspection or management system, attaches all photos or videos to illustrate repairs or needs to the inspection.
Assures all comeback related repairs are prioritized as directed by manager or lead.
Communicates effectively as necessary with manager, service advisors and other technicians to contribute to the overall performance of the location
Responsible for the safety and accuracy of all repairs made and or systems inspected to assure vehicle is as safe or more safe condition as was prior to work commencing
Performs other related duties as assigned.
Note: May require travel to different locations on an as needed basis

Knowledge/Skills/Abilities

Effective verbal and written communication skills in the language(s) required for the role, as justified for business necessity
Effective organization, interpersonal and negotiation skills
Ability to work scheduled hours as necessitated by business need
Math and computer skills with experience using software applications including word processing, browsers, and email
Member service focus
Ability to drive vehicles equipped with manual transmission
Knowledge of equipment/tool operation and diagnostic/repair procedures
Maintains 100% productivity as measured by dividing hours worked by labor hours flagged

Education & Experience/ Licenses & Certifications

High School diploma or equivalent certification (GED)
Valid driver license and acceptable driving record
At least four years experience as an automobile technician
ASE Master Tech with L1 certification level or equivalent OEM certifications and fulfills ASE requirement within one year of hire. .
Smog Repair and Testing Certification preferred (CA only)

Work Environment/Physical Requirements

Ability to lift and or carry up to 50lbs
Standing, bending, kneeling, pushing, reaching, lifting, climbing ladders
Exposure to loud noises

Apply Today

Automotive Service Writer

Santa Rosa, California

Come Join Us At AAA Formerly McLea's Tire and Auto

Check out the Benefits:

Exceptional benefits within 30 days of hire, with employer contribution to medical/Dental/Vision premiums
401K Matching $1 to $1 up to 6% annually
15 Paid Days off (20 after 1 year) + 9 paid holidays for a great work/life balance, some Saturdays and no Sundays
Tuition reimbursement for ASE Certifications
Paid Training
State of the art equipment
Clean well equipped shops with consistent car count
A free AAA Membership and numerous employee discounts

Essential Responsibilities

Interact with members, determine their perceived auto repair and tire needs and to meet and exceed their expectations of great customer service.
Fields all incoming phone calls from members requesting appointments, pricing, quotes, or any other information
Responsible for recommending and selling tires to the member based on member’s needs, concerns, or requests
Relays needed repairs for safety and improved performance and helps prioritize for customers in order of importance safety, economy, longevity etc. based on Repair Tech and Retail Service Lead’s recommendations
Reviews all repairs made to vehicles at point of sale and assures customers have a clear understanding of repairs performed throughout all phases of the transaction including the original estimate through the final payment.
Performs minimal record keeping and other administrative functions required to support the business
Note: May require travel to different locations on an as needed basis

Knowledge/Skills/Abilities

Effective verbal and written communication skills in the language(s) required for the role, as justified for business necessity
Effective organization, interpersonal and negotiation skills
Ability to work scheduled hours as necessitated by business need
Math and computer skills with experience using software applications including browsers and email
Strong Member service focus

Education & Experience / Licenses & Certification

High School Diploma or equivalent certification (GED)
No Experience Required

#MCC_RX

Apply Today

AAA Driver Virtual Job Fair

Phoenix, Arizona

AAA Club Owned Fleet Virtual Job Fair!!!

Are you looking to start a new career? How does starting a new opportunity within in the next week sound? If you answered yes, we hope to see you at our virtual job fair where you will talk to one of our Managers and could walk away with an offer to join the AAA family.

Date: Thursday, September 30th

Time: 10:30am-3:30pm

Location: Virtual

Please register using this link:

https://aaancnu.hirevue.com/signup/fA8XURMtwK9jmNva6jKgRw/

Why work for us?

Great Pay - $16.35 hourly with potential to make up to $1,300 per month with quality and productivity incentives!
Training – You’ll attend a thorough, comprehensive, three week training program
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Paid Time Off – Ten hours per month, ten holidays annually, one floating holiday and 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

We are looking for candidates with:

The ability to work full time (4 10-hour shifts / day, swing, and grave openings)
Excellent customer service skills!
Flexibility to work swing shift and weekends
Ability to drive a manual/automatic shift vehicle
Customer service skills and the ability to interact with a wide-range of people
Basic automotive knowledge and at least 6 years’ experience operating a motor vehicle with a valid driver's license
Basic computer knowledge
Bilingual communication skills a plus
High School Diploma or GED equivalent required
Vocational technical automotive training/certification or equivalent experience (preferred)

Essential Functions

Driving and operating a service vehicle (i.e. loading/towing vehicles, flat tire changes, lock-out, fuel delivery services, etc.)
On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving
Utilizing on-board computer, radio communications, and mapping systems
Completion of daily paperwork (i.e. call-logs, battery invoices, cash receipts, etc.)
Inspecting and submitting maintenance reports of company vehicles for safe and efficient operation
Education and training. I.E.: AAA Compliance Training, RPST,TSAAC, Lock-out, PSP, Battery Service Training

Work Environment/Physical Requirements

#ERS

Apply Today

Member Experience Branch Manager

Henderson, Nevada

Why Work For Us?

Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Summary

This position is responsible for supervising all operational and sales functions of a branch. A Manager’s responsibilities include supervising branch operations, the developing and execution of sales and marketing strategy, driving results to meet all branch objectives, and champions individual Team Member engagement and development. Final success is defined as exceeding our Member's expectations, growing our business with a forward thinking strategy, and growing our people.

Essential Functions

Champions and exhibits our guiding principles and core values of AAA
Recruiting, training, onboarding and development of branch Team Members
Individual goal setting, Team performance feedback, evaluation and performance documentation.
Ensures each Team Member has an individual development plan and provides mentorship supporting their growth objectives
Champion of Team Member engagement ensuring all Team Members understand how their work is connected and important to corporate strategy
Supports building a performance organization with heart through efficient performance management, setting clear performance and career development expectations, and acting on tough performance issues early with managerial courage.
Drive for results to achieve all branch objectives
Develops and executes against a business plan managing strategies that supports branch growth
Analyzes branch reports, and internal performance statistics to accurately forecast results.
Champion of Community Impact developing a network of relationships within community and leading branch participation
Provides feedback to assist in overall process improvement, competitive positioning, and regional strategy
Ensures compliance with AAA policies, procedures, standards and regulations
Steward of all branch resources and expense budget compliance

Knowledge/Skills Abilities

Demonstrated track record of successful business decision making, planning, and problem solving
Highly developed leadership skills, quantitative and analytical skills with a proven ability to make data-driven decisions
Ability to work cross-functionally across many business units and functions
Ability to write and execute business and financial plans
Excellent planning and project management skills
Strong change management skills and the ability to operate in an environment of ambiguity
Broad knowledge of Property & Casualty insurance, membership sales and service, and branch operations including industry trends, key drivers of business revenue
Outstanding sales and Member service skills and the ability to transfer these skills to others
Strong computer skills, including proficiency with the Google Apps Suite (Sheets, Docs, Drive, Slides)

Education & Experience / Licenses & Certification

• Bachelor Degree in related field coupled with 2-3 years of Management experience (MBA preferred)

• Valid Driver's License

• P&C License ( Preferred )

• Insurance industry knowledge helpful but not required

Work Environment/Physical Requirements

Works in an office environment where standing and walking or sitting at a desk, table or computer workstation for extended periods of time. May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

#LI-CM1

#CATH_RX

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Senior Counsel - Product Counsel

Phoenix, Arizona

Why Work For Us

Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Principal Responsibilities

Business – Serve as the primary legal counsel for the company’s main business divisions.

Commercial – Collaborate with procurement division in drafting and negotiating commercial agreements. Negotiate and resolve commercial disputes. Lead complex commercial transactions, including supporting M&A deals.

Product – Advise product/business teams through the development life cycle on matters relating to compliance, IP and consumer protection issues.

General Corporate – assist with a wide range of work and projects, as needed, including marketing and privacy/compliance support.

Manager/Leader – provide guidance and support to other legal staff and business partners.

Essential Functions

Provides advice and counsel on legal issues impacting the company's operations and business (including those of its subsidiaries).

Drafts, reviews, advises and negotiates contracts, policies, procedures and other legal documents with a higher degree of complexity.

Researches, analyzes and advises on proposed and existing legislation and regulations for impact on the company.

Substantial knowledge of current law and issues within areas of specialty.

Initiates and leads cross-divisional and enterprise projects. Interacts and influences business to help drive business results.

Performs special projects (substantive, administrative and practice management) for the legal department, including those involving a higher degree of complexity, business impact or financial or personnel resources.

Develops and/or conducts training programs for supervisors, managers and/or employees.

Engages and manages outside counsel within area of responsibility in a cost-effective manner.

Skills

Experience serving as primary attorney for business lines, including directly advising business stakeholders from both a legal and a business perspective

Ability to communicate verbally and in writing in an organized and effective manner with attention to detail

Ability to balance multiple priorities while working in an efficient manner

Strong foundation of project management, change management, and process improvement skills

Excellent strategic thinking and analytical skills with high-level business judgement

Driven self-starter who is comfortable operating with ambiguity and learning new disciplines

Education & Experience / Licenses & Certification

8+ years’ experience advising clients, with a combination of law firm and in-house experience
J.D. from accredited law school
Arizona State Bar license in good standing
BA/BS - Bachelor's degree in related area or an equivalent combination of education and experience
MBA from accredited college/university preferred
Computer skills, MS Office, Google Suite, and online research tools such as WESTLAW

Work Environment/Physical Requirements

#CATH_RX

#LI-CM1

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Member Experience Associate

Chandler, Arizona

Why Work For Us?

Great Pay – Paid training and competitive hourly base + incentives.
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay.
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

Summary:

Essential Functions

Performs routine sales, service and operational functions for AAA Members including; DMV, cashiering, auto travel, notary and insurance sales support, with expectations for maintaining required standards, policies and procedures.
Understands and actively promotes products and services to achieve individual goals in support of meeting organization goals and objectives.
Overcomes obstacles that create barriers to Team Member or branch efforts and identifies process improvement opportunities and proposes solutions.
Acts as an agent for change while promoting AAA’s guiding principles and core values.

Knowledge/Skills/Abilities

Demonstrates sales and service skills. Able to effectively interact, face-to-face, with new, prospective and existing Members.
Accuracy and comfort handling money, making change, balancing cash drawer.
Good computer skills, proficient in both reading and basic arithmetic.
Good written and verbal communication skills in person and over the phone.
Ability to multitask in response to requests, requirements and Member/Team Member expectations. Ability to accept feedback and correct course as necessary.

Education & Experience / Licenses & Certification

High School Diploma or GED required.
Two years sales or customer service experience.
Experience working with sales and service standards and goals.
Current & valid Driver's License with clean history may be required.
Bonding and fingerprinting may be required.
Active AZ P&C License preferred.
Notary License preferred.

Work Environment/Physical Requirements

Works in a variety of office environments where standing, walking or sitting at a desk, table or computer workstation may be required for extended periods of time.
May travel by car, plane or other form of transportation to attend business meetings or conferences.
May be required to work in one or more locations in a defined service area. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

#MEA

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Salesforce Technology Manager

Walnut Creek, California

Why Work For Us

Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Summary

Essential Functions

Assist in developing the overall strategy for Salesforce for AAA Smart Home.
Engage with our current implementation partner to review the state of the Salesforce instance and upcoming deliverables; plan for post project transition to internal team.
Articulates the big picture, and questions assumptions of the current approach. Establishes channels for feedback from end users to provide ongoing insight into current design.
Understands the impact a process change might have on the system and be able to guide process definitions accordingly.
Consults with end-users to analyze and understand user needs, objectives, desired features, and input and output requirements.
Supports efforts to grow the platform through new applications and technology as needed.
Identifies opportunities for improvements and assists with the design and deployment of alternatives to implement new initiatives.
Builds Salesforce enhancements with a design thinking perspective.
Drives system enhancement efforts to completion by gathering and assessing user requirements with stakeholders and providing configuration, development and application support to the teams enabling enhanced productivity, reporting capabilities and collaboration.
Ensures Salesforce configuration supports business requirements.
Creates and implements processes to identify and translate user's needs to actual software workflow.
Leads design, development and implementation of Salesforce enhancements to execution.
Leads sprint grooming, scrum and product owner reviews. Project manages testing, user acceptance and implementation.
Documents changes made to current systems and ensure test cases, user stories and bug reporting/validation, release notes are created as per SDLC and change management policy
Always acts in alignment with the company values.
Responsible for the development, management and upskilling of a team of IT professionals ranging from entry level to advanced professionals.

Knowledge and Skills

Experience in running delivery of Agile projects.
Completion of full Salesforce.com IT projects from initiation, delivery to support required.
Ability to think strategically while rolling up your sleeves and managing details

Project management experience desired
Knowledge of Service Cloud, Sales Cloud is required
Knowledge of FSL, CPQ, Revenue Cloud, Community Portal is highly desirable
Experience with applying a design thinking approach
Ability to think critically, solve problems, make decisions and build trust across the organization
Good understanding of technical equipment and software packages
Ability to organize and manage multiple priorities simultaneously in a fast-paced, deadline-driven environment
Effective organizational, interpersonal and communication skills (oral and written)
Effective time management skills
Experience presenting to business stakeholders

Education & Experience / Licenses & Certification

5+ years of hands on Salesforce experience
One or more Salesforce Developer Certification is required
Salesforce integration experience preferred, including between different business systems as well as working with integration tools
At least 2 years experience managing and supervising technical teams, managing vendor led implementations
Bachelor's degree or equivalent in computer, business or related field, along with a minimum of five years' experience in related role(s)

Work Environment/Physical Requirements

#CATH_RX

#LI-CM1

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Tow and Light Service Driver

Oakland, California

Why Work For Us?

Great Pay- $23.06 hourly with the potential to make up to an ADDITIONAL $1,300 per month with quality and productivity incentives
Training – You’ll attend a thorough, comprehensive, training program
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Monthly Bonuses!
Paid Time Off- Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Essential Functions

Driving and operating a service vehicle (i.e. flat tire changes, lock-out, fuel delivery services, etc.)
On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving
Leverages sales skills for offering products and services from AAA to member during service interaction
Utilizing on-board computer, radio communications, and mapping systems
Completion of daily paperwork (i.e. call-logs, battery invoices, cash receipts, etc.)

Knowledge/Skills/Abilities

Clear and proficient verbal and written communication even under pressure
Common knowledge of vehicle components and the common reasons for vehicle failure
Demonstrates problem solving and listening skills to evaluate member safety as well as the ability to discern safety issues and respond appropriately
Ability to drive a manual/automatic shift vehicle

Education & Experience/Licenses & Certification

Two (2) years of experience in a customer contact role
Education and training. I.E.: AAA Compliance Training, RPST,TSAAC, Lock-out, PSP, Battery Service Training
Vocational technical automotive training/certification or equivalent experience (preferred)
ASE (Automotive Service Excellence) certification(preferred)

Work Environment/Physical Requirements

#ERS

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Tow and Battery Drivers - Needed

San Rafael, California

Why Work For Us?

Great Pay- $23.06 hourly with the potential to make up to $1,300 per month with quality and productivity incentives!
Training – You’ll attend a thorough, comprehensive, training program
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Monthly bonus potential
Paid Time Off- Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Essential Functions

Driving and operating a service vehicle (i.e. flat tire changes, lock-out, fuel delivery services, etc.)
On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving
Leverages sales skills for offering products and services from AAA to member during service interaction
Utilizing on-board computer, radio communications, and mapping systems
Completion of daily paperwork (i.e. call-logs, battery invoices, cash receipts, etc.)

Knowledge/Skills/Abilities

Clear and proficient verbal and written communication even under pressure
Common knowledge of vehicle components and the common reasons for vehicle failure
Demonstrates problem solving and listening skills to evaluate member safety as well as the ability to discern safety issues and respond appropriately
Ability to drive a manual/automatic shift vehicle

Education & Experience/Licenses & Certification

Two (2) years of experience in a customer contact role
Education and training. I.E.: AAA Compliance Training, RPST,TSAAC, Lock-out, PSP, Battery Service Training
Vocational technical automotive training/certification or equivalent experience (preferred)
ASE (Automotive Service Excellence) certification(preferred)

Work Environment/Physical Requirements

#GAB

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Tow and Light Service Driver

Hayward, California

Why Work For Us?

Great Pay- $21.85 hourly with the potential to make up to an ADDITIONAL $1,300 per month with quality and productivity incentives!
Training – You’ll attend a thorough, comprehensive, training program
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Paid Time Off- Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Essential Functions

Driving and operating a service vehicle (i.e. flat tire changes, lock-out, fuel delivery services, etc.)
On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving
Leverages sales skills for offering products and services from AAA to member during service interaction
Utilizing on-board computer, radio communications, and mapping systems
Completion of daily paperwork (i.e. call-logs, battery invoices, cash receipts, etc.)

Knowledge/Skills/Abilities

Clear and proficient verbal and written communication even under pressure
Common knowledge of vehicle components and the common reasons for vehicle failure
Demonstrates problem solving and listening skills to evaluate member safety as well as the ability to discern safety issues and respond appropriately
Ability to drive a manual/automatic shift vehicle

Education & Experience/Licenses & Certification

Two (2) years of experience in a customer contact role
Education and training. I.E.: AAA Compliance Training, RPST,TSAAC, Lock-out, PSP, Battery Service Training
Vocational technical automotive training/certification or equivalent experience (preferred)
ASE (Automotive Service Excellence) certification(preferred)

Work Environment/Physical Requirements

#ERS

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Tow and Light Service Driver

Hayward, California

Why Work For Us?

Great Pay- $21.85 hourly with the potential to make up to an ADDITIONAL $1,300 per month with quality and productivity incentives!
Training – You’ll attend a thorough, comprehensive, training program
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Paid Time Off- Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Essential Functions

Driving and operating a service vehicle (i.e. flat tire changes, lock-out, fuel delivery services, etc.)
On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving
Leverages sales skills for offering products and services from AAA to member during service interaction
Utilizing on-board computer, radio communications, and mapping systems
Completion of daily paperwork (i.e. call-logs, battery invoices, cash receipts, etc.)

Knowledge/Skills/Abilities

Clear and proficient verbal and written communication even under pressure
Common knowledge of vehicle components and the common reasons for vehicle failure
Demonstrates problem solving and listening skills to evaluate member safety as well as the ability to discern safety issues and respond appropriately
Ability to drive a manual/automatic shift vehicle

Education & Experience/Licenses & Certification

Two (2) years of experience in a customer contact role
Education and training. I.E.: AAA Compliance Training, RPST,TSAAC, Lock-out, PSP, Battery Service Training
Vocational technical automotive training/certification or equivalent experience (preferred)
ASE (Automotive Service Excellence) certification(preferred)

Work Environment/Physical Requirements

#ERS

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Tow Truck Driver

Las Vegas, Nevada

Why Work For Us?

Great Pay - $17.85 hourly with the potential to make up to an ADDITIONAL $1,300 per month with quality and productivity incentives!
Training – You’ll attend a thorough, comprehensive, training program
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Monthly bonus potential
Paid Time Off- Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Essential Functions

Driving and operating a service vehicle (i.e. flat tire changes, lock-out, fuel delivery services, etc.)
On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving
Leverages sales skills for offering products and services from AAA to member during service interaction
Utilizing on-board computer, radio communications, and mapping systems
Completion of daily paperwork (i.e. call-logs, battery invoices, cash receipts, etc.)

Knowledge/Skills/Abilities

Clear and proficient verbal and written communication even under pressure
Common knowledge of vehicle components and the common reasons for vehicle failure
Demonstrates problem solving and listening skills to evaluate member safety as well as the ability to discern safety issues and respond appropriately
Ability to drive a manual/automatic shift vehicle

Education & Experience/Licenses & Certification

Two (2) years of experience in a customer contact role
Education and training. I.E.: AAA Compliance Training, RPST,TSAAC, Lock-out, PSP, Battery Service Training
Vocational technical automotive training/certification or equivalent experience (preferred)
ASE (Automotive Service Excellence) certification(preferred)

Work Environment/Physical Requirements

#GAB

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Director, Projects

Walnut Creek, California

At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work.

Why Work For Us?

Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Job Profile Summary

Plans, monitors and manages internal projects from initiation through completion. Leads or coordinates project planning, resourcing, staffing, supply and subcontract management, progress reporting, troubleshooting and people management
Ensures project results meet requirements regarding technical quality, reliability, schedule and cost. Monitors performance and recommends schedule changes, cost adjustments or resource additions

Skills/Accountabilities

Project Management - Develop project schedules, defines project objectives, sets goals and determines measures to track progress. (Expert)
Presentation - Delivering effective and engaging presentations to a variety of audiences. Ability to persuasively get a message across to the listeners. (Advanced)
Leadership - Motivates, manages, leads by example, manages stress & demonstrates patience. Coaches and develops employees. (Advanced)
Facilitation - To make plans or arrangements; make something possible thorough preparation and planning. (Advanced)
Research - Ability to assess a situation, seek multiple perspectives, gather more information if necessary, and identify key issues that need to be addressed. Identify, scrutinize, improve, and streamline complex work processes through highly analytical thinking and analysis. (Advanced)
Analysis - Examines data and facts to uncover and understand cause-effect relationships, thus providing basis for problem solving and decision making. (Expert)
Planning- Making or carrying out plans by establishing goals, policies, and procedures. (Expert)

Education & Experience / Licenses & Certification

Bachelor's degree with emphasis on Business Administration, Finance, Accounting or equivalent
5+ years previous relevant work experience
Staff supervision, coaching, (at least 2 years supervisory experience)

#OLG_RX

#LI-OH1

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Gate/Door and Access Control Technician

Tempe, Arizona

Job Description:

Why work for us?

Job Stability - Career Growth
Great Benefits - Medical/Dental/Vision
Retirement - 401k matching up to 4%
Work/Life Balance - PTO 3 Weeks + 9 paid holidays

RESPONSIBILITIES/JOB DUTIES:

Conduct preventative maintenance on gates for clients with contracted services
Provide emergency gate repair for clients with contracted services
Provide similar assistance with access, camera and s conduct preventative maintenance on gates for clients with contracted services.
Provide trouble shooting and repair for damaged or malfunctioning gates for clients with contracted services
Provide similar assistance with access, camera and similar systems
Generate and provide reports when requested

KNOWLEDGE AND SKILLS:

Document service and installation actions by completing forms, reports, logs and records
A commitment to deliver superior customer service
Strong attention to detail
Responsible and reliable
Mechanically-inclined; Safety oriented

EDUCATION, KNOWLEDGE, SKILLS, COMPETENCIES, CERTIFICATIONS/LICENSE:

Have one or more years’ experience in gate operator repair and installation
Have one or more years of welding experience
Clean driving record and ability to pass background check/Drug test
High School diploma or GED equivalent

WORKING ENVIRONMENT/ MINIMUM PHYSICAL REQUIREMENTS
Use of basic hand tools and manual labor

#OSC_RX

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Senior Associate Product Marketing

Walnut Creek, California

At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work.

AAA recently acquired SAFE, the 11th largest smart home security company in the United States, with the vision to become the most trusted brand in this industry. We work hard to create an environment where you can thrive and use your skills and talents to help us deliver legendary Customer Service. You’ll help positively impact every homeowner and the communities that we serve.

This role can also be based in Tempe, Arizona.

Essential Functions

Strategy and Execution - Own Product Marketing P&L and manage key business KPIs to accomplish strategic goals.
Marketing Strategic Plan Development & Execution – Responsible for development and execution of annual plans including business analytics, communication, as well as web and other marketing product marketing content. Partner internally and externally to develop and execute marketing activities that drive growth and achieve targets.
Competitive Intelligence – Monitor competitor activities, including pricing, promotion, new product launches, advertising.
Marketing Budget – Manage marketing budget, including budget tracker, PO's and invoicing
Project Management – Perform ad-hoc projects as needed to support Product Marketing Director
Communication/ Networking – Guide advertising agencies and production vendors to execute communication plan; Assist in vendor negotiations and selection to control expense; prepare materials with creative agencies
Product Management – Develops launch plan and executes product launches with cross-functional partners for new products.

Knowledge/Skills/Abilities

Strategic leadership skills
General management with P&L experience
Has worked within product innovation or on product launches
Has experience developing creative for marketing plan execution
Proficient in financial and analytical thinking and analyses
Effective communication, presentation and negotiation skills
Proven cross-functional manager, team influencer and problem solver

Education & Experience/Licenses & Certification

College degree (MBA or Master's preferred)
4-6 years related work experience
Retail, consumer package goods, home security, or technology experience (required)

#OLG_RX

#LI-OH1

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Home Service Technician

Berkeley, California

At A3 Labs we come to work to dream, design and define how we will live and move into the future. We exist to harness these forces for the benefit of Members and future generations, humanizing disruptive change for the betterment of the communities we serve. We’re looking for bright, passionate, and collaborative people to join our tight-knit team as we innovate in the spirit of service.

Why Work For Us?

Impact. Lead the charge in mobility as a service movement and enable people’s lives to improve through the sharing economy. Leverage the best of an established 115 year-old not for profit combined with start-up speed and agility to create real and meaningful impact.
Recognition. We offer a competitive total compensation package including base salary, annual performance bonuses, benefits, and 401(k) Company match with additional discretionary contribution potential.
Lifestyle. We do honorable work, and we practice our values: humility, integrity, teamwork, and service. You’ll have the security of a larger organization but you’ll move at startup speed.

Summary

As the Home Services Associate II and a member of the House Manager team, you are responsible for supporting the daily operations and member interaction. You are both our voice and the face of House Manager to our member base. Our people-centric management team will support you with scheduling, training, and ensuring you have all the equipment you need to be successful. You will also be supporting your other team members with work orders, home assessments and other items that may be your specialty and not theirs. Our goal is to have you grow with us and help hone your trade skills to become an expert in your area, for yourself and the members we serve. We are expecting you to use sound business judgment to resolve service, operational, and technology issues with a great team behind you for support.

Essential Functions

Complete work orders as assigned
You will manage your time at a given job site and be given a schedule to work towards completing based on member demand
Complete, provide, and educate our members on our Home Health Preventative Maintenance Reports that drive future work to our team and help our members understand their homes better
You will be asked infrequently to Quality Check/Assess (QC or QA) the work of contractors that complete work that you specialize in and notify your leadership team should rework be needed
You will provide pricing recommendations on permitted work orders that may require the use of outside contractor support or to build out a pricing structure
You will learn and grow your skill base in your specific trade specialty, as well as, learn the basics of other trade areas to build out your core skills to complete work across the trades
You will also learn and apply necessary steps that are needed to complete larger jobs (remodels, renovations, large installations, etc.) and support team members in completing these tasks
Understand and enforce OSHA standard safety and cleanliness
Basic understanding of the financial impacts of labor and materials on a job

Knowledge/Skills/Abilities

Strong oral and written communication
Understand the basic requirements of collecting information via photos and measurements
Basic understanding of skills which include:
Electrical (GFCI installation)
Appliance trouble shooting and basic repair
Basic understanding of plumbing and repair
Ability to replace toilets
Ability to replace ceiling fans, lights, etc. (basic electric work)
Ability to caulk properly
Landscaping
Intermediate knowledge of your specific trade skill and the ability to complete basic jobs within that skillset
Understand and enforce job site safety and cleanliness
Advanced understanding and safety related to the use of power tools
Collaborative and team oriented individual

Education & Experience/Licenses & Certification

High school diploma or equivalent required
2-4 years of experience in a specialized trade
Valid Driver’s license
Basic understanding of other trade skill areas (electrical, plumbing, carpentry, etc.)
Ability to learn and use a scheduling software
Ability to learn and use an online ordering system
2-4 verifiable years within classified trade

Work Environment/Physical Requirements

Lifting and carrying various parts, weighing up to 30-50 pounds, several times a day
Bending, kneeling, reaching and stooping as required for service calls

#OLG_RX

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Insurance Sales Agent

Henderson, Nevada

Why work for us?

Compensation – Generous base plus commission pay structure with the ability to earn commission on every policy
Licensing Assistance – AAA will reimburse a portion of the costs of licensure
No Overhead Costs – W-2 structure with dedication space in a AAA NCNU branch.
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay.
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

Summary:

Sales Agents serve our Members by selling Property & Casualty and Roadside Assistance insurance that meets the Member’s needs.

Essential Functions

Uses sales techniques and product knowledge to identify customer-specific needs to generate new sales, retain existing insured’s and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.
Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Associate’s manager.
Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.
Consistently provides all Members with a sales and service experience that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.
Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.
Responds to customer inquiries and requests relating to insurance products and membership.
Researches and resolves customer service issues. Often assists the insured in initiating the first notice of loss on claims.

Education & Experience/Licenses & Certifications

High school diploma or GED required. Bachelor's degree in a relevant field preferred.
2 to 4 years of sales experience preferred.
Currently possesses, or has the ability to acquire unrestricted state issued license(s) required to place property and casualty insurance within twenty-one (21) calendar days of start date. Depending on start date, active property and casualty license(s) may be required.

Work Environment/Physical Requirements

#IA

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Member Experience Generalist

Las Vegas, Nevada

Why Work For Us?

Great Pay – Competitive hourly base + incentives.
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay.
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan.
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

Summary:

A Member Experience Generalist develops internal relationships and utilizes all branch resources to support branch Team Members while playing a critical role in ensuring delivery of legendary Member experience.

Essential Functions

Provides helpful, empathetic, reliable and timely assistance to both Team Members and Members.
Coordinates work flow and resources in a well-planned organized manner.
Supports Manager and Team Lead in providing consistent communication and messaging.
Supports Team Engagement, and Community Impact participation.
Pulls and distributes sales reports for tracking and performance measurement.
Assumes office administrative and operational duties in absence of Manager or Team Lead.
Provides feedback to Team Lead and/or Manager to assist in overall process improvement that supports strategy.

Knowledge/Skills Abilities

Demonstrated track record of successful business decision making, planning, and problem solving.
Highly developed leadership skills, quantitative and analytical skills with a proven ability to make data-driven decisions.
Broad knowledge of Property & Casualty insurance, membership sales and service, and branch operations including industry trends, key drivers of business revenue.
Outstanding sales and Member service skills and the ability to transfer these skills to others.
Strong computer skills, including proficiency with the Google Apps Suite (Sheets, Docs, Drive, Slides).

Education & Experience / Licenses & Certification

High School Diploma or GED required.
Valid Driver's License.
P&C License preferred. Insurance industry knowledge helpful but not required.
2-3 years of Supervisory experience.

Work Environment/Physical Requirements

Works in an office environment where standing and walking or sitting at a desk, table or computer workstation for extended periods of time.
May travel by car, plane or other form of transportation to attend business meetings.
Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

Apply Today

Forecasting & Scheduling Coordinator - Utah

Clearfield, Utah

Why Work For Us?

Training – You’ll attend a thorough, comprehensive, training program
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Summary

The Scheduling Analyst is responsible for creating and maintaining staffing plans and completing operational reporting. This role is responsible for analyzing and reporting of operational performance and development of contact center staffing plan.

Essential Functions

Tracks call volume, average handle times, number of contact center employees and attrition trends for multiple lines of business
Analyzes contact center trends, including call volumes and call patterns, to forecast workload needed to support various channels thereby ensuring member service needs are met
Provides data and additional information to be used for capacity planning.
Delivers results of analysis and formulates recommendation(s) and provides information to internal team members and leadership.
Utilizes data from various workforce management tools to provide in-depth analysis of workload factors for business areas with basic to moderately complex multi-skill member contact areas.
Maintain an effective working relationship with Information Systems to fully understand call routing and telephone systems impact to the Care Center.
Works with supervisors in determining accurate staffing levels through workflow analysis
Perform annual, quarterly, monthly, and weekly audits of statistical data to determine trending and staffing requirements
Schedule appropriate interval reports and graphs including weekly and monthly reports, and other reports as requested by leadership team

Knowledge/Skills/Abilities

Staff planning and Workforce Management experience preferred
Excellent teamwork, organization and project management skills
Ability to manage multiple priorities
Ability to maintain confidentiality and professionalism
Advanced in Excel

Education & Experience / Licenses & Certification

1+ years’ experience scheduling, forecasting or workload capacity analysis to include utilization of workforce management tools & data analysis tools, telecommunications tools, contact routing and workload delivery systems.
Experience within a complex call center environment preferred

Work Environment/Physical Requirements

#ERS

Apply Today

Principal Product Analyst - Insurance Marketing

Walnut Creek, California

Why Work For Us?

Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Summary

Reporting to the Manager of Product Analytics, the Principal Marketing Product Analyst will own product expertise and be assigned full responsibility for conducting data analytics to drive business results and goals. The role, will work on the entire marketing analytics lifecycle, from recommending campaigns and experiments, to developing foundational dashboards and leveraging data to drive key strategic decisions.

Essential Functions

Performs complex analysis of data and the relationship to operational and financial objectives of the organization.
Interprets results of analysis, prepares and presents outcomes to senior leadership.
Collaborates with internal and external partners/ stakeholders to investigate issues, make recommendations and develops action plans to achieve goals
Proactively analyzes data and delivers insights to business customers to deepen their understanding of key issues.
Identifies, troubleshoots, and resolves complex data issues, working with IT and other areas as needed.
Pull data from internal and external partners to evaluate performance and develop insights on marketing campaigns and allocation of creative assets
Participates as subject matter expert in projects related to analytics data structures and makes decisions on methods and techniques.
Performs return on Investment (ROI) calculations to improve cost per key performance indicators (KPI) on marketing campaigns, including digital and traditional and provides recommendations to product managers on ways to improve marketing efficiencies
Analyze return on marketing investment (ROMI), lifetime value (LTV) and attribution model data to present insights to Product Managers (PM), Associate Product Managers(APM), on how / where best to drive business forward
Coaches & mentors teammates on standard analytic approach and actions to take to ensure high quality and effectiveness

Knowledge/Skills/Abilities

Strong knowledge of AAA business & product concepts
Work cross-functionally across teams including product, marketing, analytics and IT to identify and address analytics tracking, tooling, attribution modeling, and infrastructure challenges
Drive interpretation, socialization, and adoption of analytics insights with demonstrated ability to make effective formal presentations and make recommendations to improve marketing efficiency
Demonstrated ability to structure and conduct data analyses relevant to complex business issues using advanced research, analytical, data processing and mathematical skills
Hands-on experience managing data-oriented marketing channels like digital and direct mail
Strong sense of accountability, self-drive, and the ability to function independently and take on big challenges and own the results from brainstorming solutions to execution
Strong oral and advanced business writing communication skills and the ability to share analyses and recommendations to non-technical audiences
Functions as the lead analytics partner for integrated marketing campaigns, including establishing consistent tracking, KPIs, and dashboards, plus developing insights into campaign impact, product awareness, product usage, and more
Systemic thinking; bigger thinking to make strategic decisions
Understanding of marketing channels and impact on marketing effectiveness with the ability to identify gaps in marketing funnel to channel owners
Creative problem solver, positively challenging the status quo to drive solutions and new thinking of issues with a positive can-do attitude to overcome any obstacle and get things done
Experience writing and optimizing SQL queries, data mining and working with large data sets, Strong knowledge of database structures including relational database concepts
Project management experience
Advanced Microsoft Excel skills, including charts/graphs, pivot tables, lookups, and complex nested formulas
Experience with business intelligence, reporting and visualization platforms (Tableau, DOMO, Looker, Cognos etc)
Proficiency in MS-PowerPoint

Education & Experience/Licenses & Certification

Bachelor's degree in a related area, advanced degree preferred
7+ years in a data-centric business-to-consumer role (e.g. Marketing Analytics, Product Analytics, Customer Data Analytics, Applied Data Science, etc.).
Mentoring and leadership experience (preferred)
Strong executive presence and ability to collaborate with senior leadership
Expertise in SQL and proficiency in another data programming language (Python, R, etc.)

#LI-VB1

#VIC_RX

Apply Today

Sales Associate

Clearfield, Utah

MUST LIVE IN UTAH

At AAA, our purpose is to serve our Members. Everyone in our Sales and Service division is instrumental in creating outstanding Member experiences and ensuring our Members are covered for life’s unexpected events. One of the most important ways we do this is making sure Members understand the many benefits we offer so when they need help we can proudly say yes! What work could be more rewarding and meaningful than knowing you helped someone when life throws a curveball?

Being a Sales and Service Hero takes great willpower, hard work, and emotional strength.

Essential Functions:

Enjoy a fast paced environment; handling 75 - 100 calls per shift
Be skilled at using multiple applications simultaneously and be able to provide clear and proficient verbal and written communication
Deliver extraordinary customer service to our Members by using sound judgment, empathy, and problem solving to make decisions that adhere to policy and procedure
Use sales techniques, product knowledge, and listening skills to identify Member-specific needs to generate new sales to prospective and current Members
The ability to adapt and respond to changing work situations and environments
Be reliable to work a schedule that may include weekends/holidays and adhere to your assigned work schedule
Enjoy working from home and have a dedicated work space free of distractions/noise that includes a desk, chair, etc, along with the ability to hardwire your internet connection

What We Offer:

Great Pay - Earn $13.50/hour to start with the opportunity to make $15.12/hour within 9 months based on achievement of performance goals.
Generous Bonus Structure - Based on sales performance, with additional bonus opportunities for new product sales. (current TM average $600-$800)
Fluency in Spanish is a plus and you may be eligible to earn up to an additional $80/month.
Work from Home - We provide you with all the computer equipment you will need.
Schedule - We are open 7 days a week (including weekends and holidays) and offer several schedule options.
Paid Time Off - Accrue 5.2 hours of Paid Time Off every pay period during your first 12 months - that’s 17 days in your first year!
Volunteer Time - We know Heroes like to give back to their communities; we grant 24 hours of Paid Volunteer Time every year!
Training - You will receive virtual paid training that will set you up for success.
Benefits - For eligible Team Members, Medical, Dental, Vision, Life Insurance, Tuition Reimbursement, Employee Assistance Program and more!
401K - Dollar for dollar company match up to 6% of employee contributions.

Work Environment/Physical Requirements:

Works in an office environment sitting at a desk, table or computer workstation for extended periods of time. May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 100 percent of the time spent on the job involves the use of a personal computer.

**Please note that you will be asked to complete a candidate assessment following your application, via email. Your application will not be considered until the assessment has been completed.**

#IA

Apply Today

Automotive General Service Technician

Phoenix, Arizona

Phoenix Auto Center Opening Soon!

Come Join Us

Check out the benefits:

Exceptional benefits within 30 days of hire, with employer contribution to medical/Dental/Vision premiums
401K Matching $1 to $1 up to 6% annually
15 Paid Days off (20 days after 1 year) + 9 paid holidays, some Saturdays and no Sundays
Opportunities for growth
Tuition reimbursement for automotive education and ASE Certifications
Clean well equipped shops with state of the art equipment and consistent car count
A free AAA Membership and numerous employee discounts

Job Responsibilities:

Performs oil changes and lubrication service for member and nonmember vehicles.
Performs tire repairs and installation service for member and nonmember vehicles.
Performs other minor repairs as assigned by Lead Tech or Service Advisor, according to their abilities.
Assist upper level technicians as needed and for experience.
Test drives vehicles when practical for any/all performance or drivability concerns before performing work
- Exception: when unsafe or vehicle not drivable
- Retest drives after repairs completed to verify that repair solved defined problems
Maintains clean and safe work environment; cleans spills and debris immediately to reduce hazards
Maintain company provided equipment and machinery
Follows company and industry safety rules and regulations
Reports all unsafe conditions to supervisor including but not limited to lifts, overhead doors, and equipment
Attends all required training, seeks additional training to maintain and increase effectiveness
Keeps up to date on industry trends and repair procedures.
Attends and successfully completes at least 12 hours of continuing auto repair training per year sponsored and/or provided by the club.
Maintains customer vehicles in regard to cleanliness and does not tune or otherwise adjust any controls within the vehicle.
Verifies as soon as practicable that parts ordered for the vehicle assigned to them are correct.
Performs all repairs according to MAP (Motorist Assurance Program), OEM (Original Equipment Manufacturers) or accepted industry standard.
Performs digital inspection and documents to their full potential. Notates all pertinent information into the shop inspection or management system, attaches all photos or videos to illustrate repairs or needs to the inspection.
Assures all comeback related repairs are prioritized as directed by manager or lead.
Communicates effectively as necessary with manager, service advisors and other technicians to contribute to the overall performance of the location
Responsible for the safety and accuracy of all repairs made and or systems inspected to assure vehicle is as safe or more safe condition as was prior to work commencing
Performs other related duties as assigned.
Note: May require travel to different locations on an as needed basis

Knowledge/Skills/Abilities

Effective verbal and written communication skills in the language(s) required for the role, as justified for business necessity
Effective organization, interpersonal and negotiation skills
Ability to work scheduled hours as necessitated by business need
Math and computer skills with experience using software applications including word processing, spreadsheets, browsers, and email
Member service focus
Automotive/mechanical background
Ability to drive vehicles equipped with manual transmission
Knowledge of equipment/tool operation and diagnostic/repair procedures
Maintains 20% productivity measured by hours worked/hours flagged

Education & Experience/ Licenses & Certifications

High School diploma or equivalent certification (GED)
Must be 21 years of age
Valid driver license and acceptable driving record
Six months experience in general repair, lube services and or tire shop

Work Environment/Physical Requirements

Ability to lift and or carry up to 50lbs
Standing, bending, kneeling, pushing, reaching, lifting, climbing ladders
Exposure to loud noises

Apply Today

Automotive Repair Technician - $5,000 Sign on Bonus

Phoenix, Arizona

Phoenix Auto Center Opening Soon!

Come Join Us

Check out the Benefits:

Sign on Bonus $5,000
Great Pay – $40K to $130K DOE
Exceptional benefits within 30 days of hire, with employer contribution to medical/Dental/Vision premiums
401K Matching $1 to $1 up to 6% annually
15 Paid Days off (20 after 1 year) + 9 paid holidays for a great work/life balance, some Saturdays and no Sundays
Tuition reimbursement for ASE Certifications
Paid Training
State of the art equipment
Clean well equipped shops with consistent car count
A free AAA Membership and numerous employee discounts

Job Responsibilities:

Performs work that is indicated on Approved Repair Orders.
Performs only needed and or customer requested services on vehicles.
Performs all repairs according to MAP (Motorist Assurance Program), OEM (Original Equipment Manufacturers) or accepted industry standard procedures
Assures all repairs are for the benefit of the member/customer.
Test drives all vehicles when practical for any/all performance or drivability concerns before performing work
- Exception: when unsafe or vehicle not drivable
- Retest drives after repairs completed to verify that repair solved defined problems
Maintains clean and safe work environment; cleans spills and debris immediately to reduce hazards
Maintain company provided equipment and machinery
Follows company and industry safety rules and regulations
Reports all unsafe conditions to supervisor including but not limited to lifts, overhead doors, and equipment
Attends all required training, seeks additional training to maintain and increase effectiveness
Keeps up to date on industry trends and repair procedures.
Attends and successfully completes at least 24 hours of continuing auto repair training per year sponsored and/or provided by the club.
Maintains customer vehicles in regard to cleanliness and does not tune or otherwise adjust any controls within the vehicle.
Verifies as soon as practicable that parts ordered for the vehicle assigned to them are correct.
Performs digital inspection and documents to their full potential. Notates all pertinent information into the shop inspection or management system, attaches all photos or videos to illustrate repairs or needs to the inspection.
Assures all comeback related repairs are prioritized as directed by manager or lead.
Communicates effectively as necessary with manager, service advisors and other technicians to contribute to the overall performance of the location
Responsible for the safety and accuracy of all repairs made and or systems inspected to assure vehicle is as safe or more safe condition as was prior to work commencing
Performs other related duties as assigned.
Note: May require travel to different locations on an as needed basis

Knowledge/Skills/Abilities

Effective verbal and written communication skills in the language(s) required for the role, as justified for business necessity
Effective organization, interpersonal and negotiation skills
Ability to work scheduled hours as necessitated by business need
Math and computer skills with experience using software applications including word processing, browsers, and email
Member service focus
Ability to drive vehicles equipped with manual transmission
Knowledge of equipment/tool operation and diagnostic/repair procedures
Maintains 100% productivity as measured by dividing hours worked by labor hours flagged

Education & Experience/ Licenses & Certifications

High School diploma or equivalent certification (GED)
Valid driver license and acceptable driving record
At least four years experience as an automobile technician
ASE Master Tech with L1 certification a plus

Work Environment/Physical Requirements

Ability to lift and or carry up to 50lbs
Standing, bending, kneeling, pushing, reaching, lifting, climbing ladders
Exposure to loud noises

Apply Today

Home Security Installer

Hayward, California

AAA acquired SAFE Security, the 11th largest smart home security company in the United States, in November 2018 with the vision to become the most trusted smart home security provider in America. With your help, we aspire to provide the same peace of mind at home as we have provided on the roads for the last 100 years.

Why work for us?

Job Stability - Career Growth
Benefits – Medical, Dental, Vision, and more!
401k Matching – $1 for $1 company match up to 4% of pay
Paid Time Off – Accrual of 3 weeks PTO and nine holidays annually

ESSENTIAL FUNCTIONS:

Perform diagnostic evaluation of system issues and perform troubleshooting and repairs on low voltage security and home automation systems including cameras, thermostats, locks and more.
Install or upgrade new low voltage security and home automation systems inclusive of cameras, thermostats, door locks and more.
Must be flexible with schedule, shift will be Tuesday through Saturday.

KNOWLEDGE AND SKILLS:

Low voltage industry experience
Two or more years in a customer service industry role
Strong customer service communication and conflict resolution skills
Strong written and verbal communication skills
Previous experience with both hand and power tools (desired)
Some sales experience (desired)

EDUCATION, KNOWLEDGE, SKILLS, COMPETENCIES, CERTIFICATIONS/LICENSES:

High School Diploma or GED equivalent (required)
Must qualify for applicable licenses / certificates
The ability to use hand tools, laptop, and tablet (required)

WORKING ENVIRONMENT/ MINIMUM PHYSICAL REQUIREMENTS:
This position includes primarily field work. Physical requirements include standing, sitting, bending, lifting, and climbing. Lifting will include up to 40 pounds. Extensive use of a personal computer or tablet is required. Use of hand and power tools is required on occasion.

#CLE_RX

Apply Today

Automotive Repair Technician - Immediate Need! - $5,000 Sign on Bonus

Phoenix, Arizona

Why Work With Us:

Sign on Bonus $5,000 *
Great Pay – $40K to $130K DOE
Exceptional benefits within 30 days of hire, with employer contribution to medical/Dental/Vision premiums
401K Matching $1 to $1 up to 6% annually
15 Paid Days off (20 after 1 year) + 9 paid holidays for a great work/life balance, some Saturdays and no Sunday work
Tuition reimbursement for ASE Certifications
Paid Training
State of the art equipment
Clean well equipped shops with consistent car count
A free AAA Membership and numerous employee discounts

Job Responsibilities:

Performs work that is indicated on Approved Repair Orders.
Performs only needed and or customer requested services on vehicles.
Performs all repairs according to MAP (Motorist Assurance Program), OEM (Original Equipment Manufacturers) or accepted industry standard procedures
Assures all repairs are for the benefit of the member/customer.
Test drives all vehicles when practical for any/all performance or drivability concerns before performing work
- Exception: when unsafe or vehicle not drivable
- Retest drives after repairs completed to verify that repair solved defined problems
Maintains clean and safe work environment; cleans spills and debris immediately to reduce hazards
Maintain company provided equipment and machinery
Follows company and industry safety rules and regulations
Reports all unsafe conditions to supervisor including but not limited to lifts, overhead doors, and equipment
Attends all required training, seeks additional training to maintain and increase effectiveness
Keeps up to date on industry trends and repair procedures.
Attends and successfully completes at least 24 hours of continuing auto repair training per year sponsored and/or provided by the club.
Maintains customer vehicles in regard to cleanliness and does not tune or otherwise adjust any controls within the vehicle.
Verifies as soon as practicable that parts ordered for the vehicle assigned to them are correct.
Performs digital inspection and documents to their full potential. Notates all pertinent information into the shop inspection or management system, attaches all photos or videos to illustrate repairs or needs to the inspection.
Assures all comeback related repairs are prioritized as directed by manager or lead.
Communicates effectively as necessary with manager, service advisors and other technicians to contribute to the overall performance of the location
Responsible for the safety and accuracy of all repairs made and or systems inspected to assure vehicle is as safe or more safe condition as was prior to work commencing
Performs other related duties as assigned.
Note: May require travel to different locations on an as needed basis

Knowledge/Skills/Abilities

Effective verbal and written communication skills in the language(s) required for the role, as justified for business necessity
Effective organization, interpersonal and negotiation skills
Ability to work scheduled hours as necessitated by business need
Math and computer skills with experience using software applications including word processing, browsers, and email
Member service focus
Ability to drive vehicles equipped with manual transmission
Knowledge of equipment/tool operation and diagnostic/repair procedures
Maintains 100% productivity as measured by dividing hours worked by labor hours flagged

Education & Experience/ Licenses & Certifications

High School diploma or equivalent certification (GED)
Valid driver license and acceptable driving record
At least four years experience as an automotive technician
ASE Master Tech with L1 certification level or equivalent OEM certifications and fulfills ASE requirement within one year of hire. .
Smog Repair and Testing Certification preferred (CA only)

Work Environment/Physical Requirements

Ability to lift and or carry up to 50lbs
Standing, bending, kneeling, pushing, reaching, lifting, climbing ladders
Exposure to loud noises

* Sign On Bonus applies to qualified Master Repair Technicians

#AUTO

Apply Today

Automotive Service Advisor

Sun City, Arizona

Why Work With Us:

Great Base pay plus a generous commission plan
Exceptional benefits within 30 days of hire, with employer contribution to medical/Dental/Vision premiums
401K Matching $1 to $1 up to 6% annually
15 Paid Days off (20 after 1 year) + 9 paid holidays for a great work/life balance, some Saturdays and no Sundays
Tuition reimbursement for ASE Certifications
Paid Training
State of the art equipment
Clean well equipped shops with consistent car count
A free AAA Membership and numerous employee discounts

Job Profile Summary

Essential Duties

Responsible for performing all duties necessary to interact with members, determine their perceived auto repair needs and to meet and exceed their expectations of great customer service.
Accurately document repairs, diagnostic and maintenance work into shop management system
Ensures all necessary BAR requirements are met in Repair Order preparation and documentation

Sources and estimates all needed parts for repairs to customer vehicles
Suggests repairs for safety and improved performance and helps prioritize for customers in order of importance safety, economy, longevity etc.
Reviews all repairs made to vehicles at point of sale and assures customers have a clear understanding of repairs performed throughout all phases of the transaction including the original estimate through the final payment.

Performs minimal record keeping and other administrative functions required to support the business
Note: May require travel to different locations on an as needed basis

Knowledge/Skills/Abilities

Effective verbal and written communication skills in the language(s) required for the role, as justified for business necessity
Effective organization, interpersonal and negotiation skills
Ability to work scheduled hours as necessitated by business need
Strong math and computer skills with experience using software applications including word processing, spreadsheets, browsers, and email
Strong Member service focus

Automotive/mechanical background
Ability to drive vehicles equipped with manual transmission
Knowledge of equipment/tool operation and diagnostic/repair procedures

Education & Experience / Licenses & Certification

Valid driver license and acceptable driving record
High School Diploma or equivalent certification (GED)
3-5 years industry experience in auto repair
Automotive Service Excellence certification desired

Work Environment/Physical Requirements

Ability to lift and or carry up to 40lbs
Standing, bending, kneeling, pushing, reaching, lifting, climbing ladders

#MCC_RX

Apply Today

Digital Marketing Lead - Membership Retention, ARC & Travel

Phoenix, Arizona

Why Work For Us?

Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Job Summary

As the Digital Marketing Lead you will collaborate with the Product Marketing Teams and vendors to impact the marketing effectiveness of multi-million dollar businesses. This role will significantly contribute towards the AAA Membership retention rate, and the revenue generation of key products - Auto Repair, Travel and Membership benefits. The person in this role will understand and refine digital journeys, customizing journeys by audiences and designing digital marketing programs to lift the lead and close rate of the business. Through a continual testing cadence, you will iterate on previous tests making incremental improvements to campaign metrics and KPI’s.

The role will uncover valuable trends through data analysis, map customer journeys, define customer segmentation, develop a marketing plan to deliver success against these customer segments and phases, build a testing roadmap, and work with key stakeholders to execute this roadmap across a variety of digital marketing channels.

Core Job Responsibilities

Serve as the main point of contact to define and execute digital marketing strategies and initiatives.
Develop marketing plans to drive Membership retention, and new business for Auto Repair, Travel and Member benefits, by defining customer segments, and building/testing a campaign roadmap to deliver results.
Collaborate with the Product Marketing Team to drive cross sell through digital channels.
Uncover new audiences and journeys by working with the Digital Analyst
Oversee the deployment of campaigns with 3rd party vendors including budgeting, forecasting and adherence to goals.
Measure and report performance of all marketing campaigns, and assess against acquisition goals and KPIs.
Perform day-to-day management of online marketing campaigns; use benchmarks and analytics to maximize performance and drive campaign optimization.
Deep dive into conversion, cross sell performance, and report on weekly progress with leadership.
Keep up-to-date with the latest trends and best practices in digital and online marketing and measurement; identify trends and insights and make recommendations.

Knowledge, Skills and Abilities

Seasoned marketer with customer lifecycle marketing knowledge, and broad marketing experience across a wide span of disciplines including acquisition, testing, analytics, engagement and digital media channels.
An aptitude for data analysis. A mind for innovation, thinking big, and learning through testing.
Experience working cross-functionally across internal and external teams, and driving conversion and engagement programs.

Strong project management skills and ability to manage multiple, competing priorities simultaneously.
Able to work well with teams and have a positive, goal-oriented attitude.
Excellent verbal and written communication skills. Clear and concise presentation skills to peers and management level.
A passion for the Member experience.

Experience with Google Analytics 360 and Tealium AudienceStream a plus.

Education and Experience

College degree
5 years digital marketing experience

#LI-VB1

#VIC_RX

Apply Today

Outbound Member Experience Associate - Bilingual Vietnamese

San Jose, California

A career with AAA Northern California, Nevada, Utah, Arizona, and Mountain West is unique, just like you.

This role will be responsible for supporting AAA Smart Home 60% of the time and DMV /underwriting/insurance servicing 40% of the time.

Essential Functions

Exhibits AAA guiding principles and core values

Performs routine sales, service and operational functions for AAA Members including; DMV, cashiering, auto travel, notary and insurance sales support, with expectations for maintaining required standards, policies and procedures
Understands and actively promotes products and services to achieve individual goals in support of meeting organization goals and objectives
Overcomes obstacles that create barriers to Team Member or branch efforts
Identifies process improvement opportunities and proposes solutions
Acts as an agent for change while promoting AAA’s guiding principles and core values

Knowledge/Skills/Abilities

Demonstrates sales and service skills. Able to effectively interact, face-to-face, with new, prospective and existing Members.

Accuracy and comfort handling money, making change, balancing cash drawer.
Good computer skills, proficient in both reading and basic arithmetic.
Good written and verbal communication skills in person and over the phone.
Ability to multitask in response to requests, requirements and Member/Team Member expectations. Ability to accept feedback and correct course as necessary.

Education & Experience / Licenses & Certification

High school diploma or GED required
Two years sales or customer service experience
Experience working with sales and service standards and goals
Current & valid Driver's License with clean history may be required
Bonding and fingerprinting may be required
P&C Licensing may also be required
Bilingual Vietnamese is required

Work Environment/Physical Requirements

Works in a variety of office environments where standing, walking or sitting at a desk, table or computer workstation may

**Please note that you will be asked to complete a candidate assessment following your application, via email. Your application will not be considered until the assessment has been completed.**

Apply Today

Technical Support Manager

Tempe, Arizona

Why work for us?

Job Stability - Career Growth
Great Benefits - Medical/Dental/Vision
Retirement - 401k matching up to 4%
Work/Life Balance - PTO 3 Weeks + 9 paid holidays

This position is responsible for managing the overall growth, development, profitability, and Member satisfaction of A3 Smart Home. Reporting directly to the Vice President, Central Operations this leader will scale and lead our service center hub in Arizona which supports our Members across the United States, Canada and Puerto Rico. This position manages all operational activities including performance management and optimization while also setting the Member experience strategic direction.

Responsibilities/Job Duties:

Accountable for P&L and leads the development of central operational functions including Member service and processing / business support
Tracks and analyzes all call center metrics to optimize service quality
Determines distribution strategy, associated staffing and support requirements to execute business plans and realize opportunities. Takes action to support the resolution of issues and creation of solutions within business segments. Leads the development, implementation and delivery of a strategy and associated business plans
Conducts performance evaluation, implements service actions plans/coaching, and performance management activities for employees
Provides active, engaged leadership through behavioral coaching and mentoring. Creates an engaging work environment that encourages feedback on local work processes, competitive threats and the member experience
Other duties as assigned

Knowledge and Skills:

Skilled at managing / building consumer experience creating functions
Superior knowledge of service operations, customer service and processing / business support functions.
Strategic mindset. Can easily translate overall business strategy into effective customer experience actions and define direction for large teams that deliver exponential growth.
Strong customer experience orientation with the ability to develop centralized operations strategies rooted in experience delivery.
Strong leadership ability. Able to influence and energize others to drive change. Ability to develop high-performing engaged teams.
Senior level financial and business acumen. Effective at identifying and driving business enhancements to maximize value and objectives.
Demonstrated success hiring, managing and developing large & diverse high-performing teams

Education/Competencies/Certifications:

Bachelor degree in related area or an equivalent combination of education and experience
MBA Preferred
3+ years leadership experience in fast paced operations (e.g., retail, call center, etc.)
Bilingual preferred (Spanish a plus)

#SAFE

Apply Today

Automotive Repair Technician

Roseville, California

Why Work With Us:

Great Pay – $40K to $130K DOE
Exceptional benefits within 30 days of hire, with employer contribution to medical/Dental/Vision premiums
401K Matching $1 to $1 up to 6% annually
15 Paid Days off (20 after 1 year) + 9 paid holidays for a great work/life balance, some Saturdays and no Sundays
Tuition reimbursement for ASE Certifications
Paid Training
State of the art equipment
Clean well equipped shops with consistent car count
A free AAA Membership and numerous employee discounts

Repair Technician II Essential Functions

• Completes all automotive maintenance and repairs at an expert level: engine repair, gas and diesel, automatic transmission/transaxle diagnosis and repair, manual transmission/ transaxle diagnosis and repair, suspension and steering diagnosis and repair, brakes diagnosis and repair, including ABS/ traction control, electrical diagnosis and repair, heating and air conditioning diagnosis and repair, engine performance diagnosis and repair.

• Assists all other Technicians in the shop as needed and oversees all comeback/recheck work for proper repair.

• Maintains in-depth knowledge of specialized skills, and continue to develop additional technical skills, to enable flexibility in work assignments.

• Maintains a clean, well-organized work area. Properly maintains tools and equipment and follow safety procedures as outlined in the safety information supplied by each equipment manufacturer and corporate safety policies.

• Organizes the work presented and plan for the highest efficiency in the performance of all job functions, including vehicle movement.

• Accurately performs repairs and maintenance on all vehicles presented in a professional manner, as specified in manufacturer-designed procedures or accepted industry practices.

• Accurately completes all paperwork, including, repair information on work orders, information for state and emission inspections, etc.

• Verifies repairs are properly completed by re-testing repaired system to ensure proper function and road tests vehicles, as necessary, to identify concerns or validate repair.

• Returns vehicle in clean condition; does not disturb personal property in the vehicle unless movement is required for repair procedures.

• Completely reviews repair orders with Service Advisor to ensure all repairs requested are completed.

• Obtains approval from Service Advisor, who will create an estimate and obtain customer approval before work begins. Submits written requests to the service advisor for approval to sell any additional items that are identified and determined to be worn or defective upon disassembly of a system or sub system.

• Reads, understands and utilizes appropriate technical bulletins.

• Attends automotive classes’ seminars and meetings, as recommended by management.

• Performs other related duties as required.

Knowledge/Skills/Abilities

• Advanced knowledge of PC-based automotive computer equipment and software applications.

• Effective organizational and analytical skills, along with effective written and oral communication skills to enable accurate completion of assignments and effective interaction with others.

• Ability to adjust work schedule and priorities to meet business needs.

• Bilingual communication skills (preferred)

Education & Experience / Licenses & Certification

• High school or equivalent required. Automotive trade school certification or equivalent preferred.

• Diagnostic skills

•ASE Master Technician with L1 Certification preferred

• EPA Certified in Refrigerant Recovery a plus

• Advanced Smog License

• 5+ yrs experience inspecting and repairing cars and light trucks.

• Must possess and maintain a valid driver’s license with a satisfactory driving record and the ability to operate passenger vehicles and light and medium-duty trucks with automatic and manual transmissions.

Apply Today

Tow Truck Driver

Sparks, Nevada

Walk in interviews welcome!

Monday- Friday 9:00am-4:00pm

1050 Greg St
Sparks, NV 89431

Why Work For Us?

Great Pay- $17.85 hourly with the potential to make up to $1,300 per month with quality and productivity incentives! Training – You’ll attend a thorough, comprehensive, training program
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Paid Time Off- Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Essential Functions

Driving and operating a service vehicle (i.e. flat tire changes, lock-out, fuel delivery services, etc.)
On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving
Utilizing on-board computer, radio communications, and mapping systems
Completion of daily paperwork (i.e. call-logs, battery invoices, cash receipts, etc.)

Knowledge/Skills/Abilities

Strong customer service skills
Clear and proficient verbal and written communication even under pressure
Demonstrates problem solving and listening skills to evaluate member safety as well as the ability to discern safety issues and respond appropriately

Work Environment/Physical Requirements

#ERS

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Insurance Sales Agent

Mesa, Arizona

Why work for us?

Compensation – Generous base plus commission pay structure with the ability to earn commission on every policy
Licensing Assistance – AAA will reimburse a portion of the costs of licensure
No Overhead Costs – W-2 structure with dedication space in a AAA NCNU branch.
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay.
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

Summary:

Sales Agents serve our Members by selling Property & Casualty and Roadside Assistance insurance that meets the Member’s needs.

Essential Functions:

Uses sales techniques and product knowledge to identify customer-specific needs to generate new sales, retain existing insured’s and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.
Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Associate’s manager.
Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.
Consistently provides all Members with a sales and service experience that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.
Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.
Responds to customer inquiries and requests relating to insurance products and membership.
Researches and resolves customer service issues. Often assists the insured in initiating the first notice of loss on claims.

Education & Experience/Licenses & Certifications:

High school diploma or GED required. Bachelor's degree in a relevant field preferred.
2 to 4 years of sales experience preferred.
Currently possesses, or has the ability to acquire unrestricted state issued license(s) required to place property and casualty insurance within twenty-one (21) calendar days of start date. Depending on start date, active property and casualty license(s) may be required.

Work Environment/Physical Requirements:

#IA

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Warehouse Shipping and Receiving

Scottsdale, Arizona

Why Work For Us?

Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Our Warehouse Shipping and Receiving team member receives, inspects and records shipments; unloading packages and inspecting the contents to ensure accuracy of ordered items and quality control of incoming product. Packing outbound shipments per request; ensuring items ordered are packed in a secure manner to with stand the rigors of transportation and delivery.

Job Responsibilities:

Unload packages from incoming trucks and delivery vehicles and signing for accepted deliveries; recording package counts. Verifying contents match packing slips and receive against PO’s in the inventory management system. Inspecting quality of items received; ensuring damage, miss-shipped, incorrect and missing items are reported to the vendor for correction Receiving inventory transfers from other sites as needed
Labeling deliveries and allocating to the designated staging/holding area. Putting away stock and Expense items ordered in to maintain available and ready stock
Assisting with warehouse 5S (Sort, Set In order, Shine, Standardize and Sustain) and upkeep of warehouse. Supporting other areas/positions in warehouse as needed; purchasing, driving, service, etc.
Processing returns for items from stock that have or are getting ready to expire, items ordered for jobs that were not used, not needed, miss-ordered, damaged or not in proper working condition; working with vendors and techs to ensure proper returns are processed and RMA’s obtained
Processing outbound shipments by ensuring: correct materials match to the shipping request, product and materials are properly packaged for transportation, freight has been recorded correctly for domestic transportation, shipping has been scheduled if not on a regular pick up schedule

Job Requirements:

High School diploma or GED
Will need to pass a forklift certification class and on hand testing
Proficient computer skills, including MS office suite(Excel, Outlook, Word, power point)
Good eye for detail and basic math skills
Valid driver’s license and a clean driving record

#VIC_RX

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General Service Technician / Lube Tech

San Jose, California

Why Work With Us:

Check out the benefits:

Exceptional benefits within 30 days of hire, with employer contribution to medical/Dental/Vision premiums
401K Matching $1 to $1 up to 6% annually
15 Paid Days off (20 days after 1 year) + 9 paid holidays, some Saturdays and no Sundays
Opportunities for growth
Tuition reimbursement for automotive education and ASE Certifications
Clean well equipped shops with state of the art equipment and consistent car count
A free AAA Membership and numerous employee discounts

Job Responsibilities:

Performs oil changes and lubrication service for member and nonmember vehicles.
Performs tire repairs and installation service for member and nonmember vehicles.
Performs other minor repairs as assigned by Lead Tech or Service Advisor, according to their abilities.
Assist upper level technicians as needed and for experience.
Test drives vehicles when practical for any/all performance or drivability concerns before performing work
- Exception: when unsafe or vehicle not drivable
- Retest drives after repairs completed to verify that repair solved defined problems
Maintains clean and safe work environment; cleans spills and debris immediately to reduce hazards
Maintain company provided equipment and machinery
Follows company and industry safety rules and regulations
Reports all unsafe conditions to supervisor including but not limited to lifts, overhead doors, and equipment
Attends all required training, seeks additional training to maintain and increase effectiveness
Keeps up to date on industry trends and repair procedures.
Attends and successfully completes at least 12 hours of continuing auto repair training per year sponsored and/or provided by the club.
Maintains customer vehicles in regard to cleanliness and does not tune or otherwise adjust any controls within the vehicle.
Verifies as soon as practicable that parts ordered for the vehicle assigned to them are correct.
Performs all repairs according to MAP (Motorist Assurance Program), OEM (Original Equipment Manufacturers) or accepted industry standard.
Performs digital inspection and documents to their full potential. Notates all pertinent information into the shop inspection or management system, attaches all photos or videos to illustrate repairs or needs to the inspection.
Assures all comeback related repairs are prioritized as directed by manager or lead.
Communicates effectively as necessary with manager, service advisors and other technicians to contribute to the overall performance of the location
Responsible for the safety and accuracy of all repairs made and or systems inspected to assure vehicle is as safe or more safe condition as was prior to work commencing
Performs other related duties as assigned.
Note: May require travel to different locations on an as needed basis

Knowledge/Skills/Abilities

Effective verbal and written communication skills in the language(s) required for the role, as justified for business necessity
Effective organization, interpersonal and negotiation skills
Ability to work scheduled hours as necessitated by business need
Math and computer skills with experience using software applications including word processing, spreadsheets, browsers, and email
Member service focus
Automotive/mechanical background
Ability to drive vehicles equipped with manual transmission
Knowledge of equipment/tool operation and diagnostic/repair procedures
Maintains 20% productivity measured by hours worked/hours flagged

Education & Experience/ Licenses & Certifications

High School diploma or equivalent certification (GED)
Must be 21 years of age
Valid driver license and acceptable driving record
Six months experience in general repair, lube services and or tire shop

Work Environment/Physical Requirements

Ability to lift and or carry up to 50lbs
Standing, bending, kneeling, pushing, reaching, lifting, climbing ladders
Exposure to loud noises

#MCC_RX

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Director, Marketing, A3 Ventures

Berkeley, California

At A3 Ventures we come to work to dream, design and define how we will live and move into the future. We exist to harness these forces for the benefit of Members and future generations, humanizing disruptive change for the betterment of the communities we serve. We’re looking for bright, passionate, and collaborative people to join our tight-knit team as we innovate in the spirit of service.

Why Work For Us?

Impact. Lead the charge in mobility as a service movement and enable people’s lives to improve through the sharing economy. Leverage the best of an established 115 year-old not for profit combined with start-up speed and agility to create real and meaningful impact.
Recognition. We offer a competitive total compensation package including base salary, annual performance bonuses, benefits, and 401(k) Company match with additional discretionary contribution potential.
Lifestyle. We do honorable work, and we practice our values: humility, integrity, teamwork, and service. You’ll have the security of a larger organization but you’ll move at startup speed.

As Director, Marketing, you are responsible for building a loyal Membership base through effective marketing communications. You will need to balance creativity and disciplined fact based judgment to drive outsized returns on marketing investments. You will also possess an analytical mindset and profit orientation while thriving in an environment of testing, measurement, and continuous iterating in pursuit of goals and objectives. In your role you will plan, direct and coordinate marketing policies and programs to identify and build loyal membership. Develop pricing strategies with the goal of maximizing profits while ensuring members are satisfied. Oversee product development and monitor trends that indicate the need for new products and services.

Essential Duties

Brand Champion- Drive AAA brand equity. Build a brand that Members love.
Member Insights- Conduct and leverage industry, competitor, and Member research to inform product, pricing, and promotion decisions.
Product Marketing- Own the voice of the brand/sub-brand through all channels (app, website, social, etc.), leveraging internal and external resources.
Go-to-Market Strategy- Ensure a strong product-market fit by communicating with the right market at the right time, in the right place, and with the right offer.
Acquisition Strategy- Maximize the return on marketing investment by optimizing the channel strategy and media mix. Create and own a multi-channel, evolving growth strategy based on product needs: SEO/ASO, SEM, DSPs, social paid and community/influencer development, word of mouth, email marketing, push notifications, in-app messaging, traditional, mobile native and web, programmatic display, etc. Design, launch and optimize campaigns across multiple online and offline channels that meet financial and KPI objectives by getting our audience to take specific and measurable actions. Increase our reach, engagement and loyalty across all platforms. Uncover and leverage new emerging platforms to create new growth opportunities.
Retention Strategy- Develop and implement a robust Member engagement and retention strategy to effectively manage Member churn.

Knowledge and Skills

7+ years of experience in brand marketing (preferably 5+ years working in-house at a brand)
3+ years of experience leading and managing a team (preferably including a creative or studio department)
A deep understanding and passion for brand building
Experience leading and mentoring teams
Track record of groundbreaking, insight-driven, effective campaign development
Impeccable communication skills
Entrepreneurial in spirit (experience in start-up environments preferred)
Collaborative and fun - people say you're a joy to work with!

Education and Experience

Bachelors degree, required
MBA, preferred

Working Environment

This is primarily an office job. Physical requirements include standing, sitting, bending and lifting (up to 15 pounds). Approximately 98% of time is spent using a video display terminal.

OLG_RX

LI-OH1

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Tow Drivers Needed

Campbell, California

Why Work For Us?

Great Pay- $21.85 hourly with the potential to make up to an ADDITIONAL $1,300 per month with quality and productivity incentives
Training – You’ll attend a thorough, comprehensive, training program
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Monthly bonus potential
Paid Time Off- Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Essential Functions

Driving and operating a service vehicle (i.e. flat tire changes, lock-out, fuel delivery services, etc.)
On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving
Leverages sales skills for offering products and services from AAA to member during service interaction
Utilizing on-board computer, radio communications, and mapping systems
Completion of daily paperwork (i.e. call-logs, battery invoices, cash receipts, etc.)

Knowledge/Skills/Abilities

Clear and proficient verbal and written communication even under pressure
Common knowledge of vehicle components and the common reasons for vehicle failure
Demonstrates problem solving and listening skills to evaluate member safety as well as the ability to discern safety issues and respond appropriately
Ability to drive a manual/automatic shift vehicle

Education & Experience/Licenses & Certification

Two (2) years of experience in a customer contact role
Education and training. I.E.: AAA Compliance Training, RPST, TSAAC, Lock-out, PSP, Battery Service Training
Vocational technical automotive training/certification or equivalent experience (preferred)
ASE (Automotive Service Excellence) certification(preferred)

Work Environment/Physical Requirements

#GAB

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Battery and Light Service Drivers

Rancho Cordova, California

Why Work For Us?

Great Pay- $18.50 hourly with the potential to make up to an ADDITIONAL $1,300 per month with quality and productivity incentives
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Paid Time Off- Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Essential Functions

Driving and operating a service vehicle (i.e. flat tire changes, lock-out, fuel delivery services, etc.)
On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving
Leverages sales skills for offering products and services from AAA to member during service interaction
Utilizing on-board computer, radio communications, and mapping systems
Completion of daily paperwork (i.e. call-logs, battery invoices, cash receipts, etc.)

Knowledge/Skills/Abilities

Clear and proficient verbal and written communication even under pressure
Common knowledge of vehicle components and the common reasons for vehicle failure
Demonstrates problem solving and listening skills to evaluate member safety as well as the ability to discern safety issues and respond appropriately
Ability to drive a manual/automatic shift vehicle

Education & Experience/Licenses & Certification

Two (2) years of experience in a customer contact role
Education and training. I.E.: AAA Compliance Training, RPST,TSAAC, Lock-out, PSP, Battery Service Training
Vocational technical automotive training/certification or equivalent experience (preferred)
ASE (Automotive Service Excellence) certification(preferred)

Work Environment/Physical Requirements

#GAB

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Tow and Light Service Driver

San Rafael, California

Why Work For Us?

Great Pay- $23.06 hourly with the potential to make up to an ADDITIONAL $1,300 per month with quality and productivity incentives
Training – You’ll attend a thorough, comprehensive, training program
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Monthly bonus potential
Paid Time Off- Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Essential Functions

Driving and operating a service vehicle (i.e. flat tire changes, lock-out, fuel delivery services, etc.)
On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving
Leverages sales skills for offering products and services from AAA to member during service interaction
Utilizing on-board computer, radio communications, and mapping systems
Completion of daily paperwork (i.e. call-logs, battery invoices, cash receipts, etc.)

Knowledge/Skills/Abilities

Clear and proficient verbal and written communication even under pressure
Common knowledge of vehicle components and the common reasons for vehicle failure
Demonstrates problem solving and listening skills to evaluate member safety as well as the ability to discern safety issues and respond appropriately
Ability to drive a manual/automatic shift vehicle

Education & Experience/Licenses & Certification

Two (2) years of experience in a customer contact role
Education and training. I.E.: AAA Compliance Training, RPST,TSAAC, Lock-out, PSP, Battery Service Training
Vocational technical automotive training/certification or equivalent experience (preferred)
ASE (Automotive Service Excellence) certification(preferred)

Work Environment/Physical Requirements

#ERS

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Automotive Technician - $2,500 Sign on Bonus

Henderson, Nevada

Why Work With Us:

$2,500 Sign on Bonus
Great Pay – $40K to $130K DOE
Exceptional benefits within 30 days of hire, with employer contribution to medical/Dental/Vision premiums
401K Matching $1 to $1 up to 6% annually
15 Paid Days off (20 after 1 year) + 9 paid holidays for a great work/life balance, some Saturdays and no Sundays
Tuition reimbursement for ASE Certifications
Paid Training
State of the art equipment
Clean well equipped shops with consistent car count
A free AAA Membership and numerous employee discounts

Job Responsibilities:

Performs work that is indicated on Approved Repair Orders.
Performs only needed and or customer requested services on vehicles.
Performs all repairs according to MAP (Motorist Assurance Program), OEM (Original Equipment Manufacturers) or accepted industry standard procedures
Assures all repairs are for the benefit of the member/customer.
Test drives all vehicles when practical for any/all performance or drivability concerns before performing work
- Exception: when unsafe or vehicle not drivable
- Retest drives after repairs completed to verify that repair solved defined problems
Maintains clean and safe work environment; cleans spills and debris immediately to reduce hazards
Maintain company provided equipment and machinery
Follows company and industry safety rules and regulations
Reports all unsafe conditions to supervisor including but not limited to lifts, overhead doors, and equipment
Attends all required training, seeks additional training to maintain and increase effectiveness
Keeps up to date on industry trends and repair procedures.
Attends and successfully completes at least 24 hours of continuing auto repair training per year sponsored and/or provided by the club.
Maintains customer vehicles in regard to cleanliness and does not tune or otherwise adjust any controls within the vehicle.
Verifies as soon as practicable that parts ordered for the vehicle assigned to them are correct.
Performs digital inspection and documents to their full potential. Notates all pertinent information into the shop inspection or management system, attaches all photos or videos to illustrate repairs or needs to the inspection.
Assures all comeback related repairs are prioritized as directed by manager or lead.
Communicates effectively as necessary with manager, service advisors and other technicians to contribute to the overall performance of the location
Responsible for the safety and accuracy of all repairs made and or systems inspected to assure vehicle is as safe or more safe condition as was prior to work commencing
Performs other related duties as assigned.
Note: May require travel to different locations on an as needed basis

Knowledge/Skills/Abilities

Effective verbal and written communication skills in the language(s) required for the role, as justified for business necessity
Effective organization, interpersonal and negotiation skills
Ability to work scheduled hours as necessitated by business need
Math and computer skills with experience using software applications including word processing, browsers, and email
Member service focus
Ability to drive vehicles equipped with manual transmission
Knowledge of equipment/tool operation and diagnostic/repair procedures
Maintains 100% productivity as measured by dividing hours worked by labor hours flagged

Education & Experience/ Licenses & Certifications

High School diploma or equivalent certification (GED)
Valid driver license and acceptable driving record
At least four years experience as an automobile technician
ASE Master Tech with L1 certification level or equivalent OEM certifications and fulfills ASE requirement within one year of hire. .
Smog Repair and Testing Certification preferred (CA only)

Work Environment/Physical Requirements

Ability to lift and or carry up to 50lbs
Standing, bending, kneeling, pushing, reaching, lifting, climbing ladders
Exposure to loud noises

#MCC_RX

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Installation Coordinator

Tempe, Arizona

Job Summary

This position is responsible for providing scheduling for service, repair, maintenance, and inspections for the existing Commercial Business base. These services are critical for the ongoing customer service experience and satisfaction of the account base. The department has primary responsibility for customer retention through the responsiveness and provision of repair, Inspection, support, and maintenance operations and service.

RESPONSIBILITIES/JOB DUTIES:

Handle incoming and outgoing phone calls to address customer requests and schedule service calls
Handle e-mail and queue requests to schedule service calls
Support the other internal customers (installation, sales, and monitoring) with handling and resolution of customer issues
Provide an excellent customer experience with conflict resolution skills and assist field technicians with support for service calls
Order equipment required for service calls
Build relationships with property managers and other business professionals to ensure retention, promote customer satisfaction and loyalty
Provide basic instruction and troubleshooting to customers
Work with internal tech support (Virtual Assistance) to provide more advanced training and programming

KNOWLEDGE AND SKILLS:

Three or more years’ experience in a scheduling and/or technical call center
Strong customer service acumen and conflict resolution skills
Advanced technical knowledge with different types of security systems
Knowledge of Smart Home security operations is a plus
Advanced written and verbal communication skills to provide professional engagement with business owners
Ability to focus and multi-task in a fast paced environment as part of a team

EDUCATION, KNOWLEDGE, SKILLS, COMPETENCIES, CERTIFICATIONS/LICENSES:

High School Diploma or (GED) (required)
College AA or BS Degree (desired)
Must qualify for state alarm agent license (required)
Technical orientation and computer literacy (required)
Moderate to advanced typing ability (desired)

Why work for us?

Job Stability - Career Growth
Great Benefits - Medical/Dental/Vision
Retirement - 401k matching up to 4%
Work/Life Balance - PTO 3 Weeks + 9 paid holidays

#OSC_RX

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Member Experience Associate

San Jose, California

Why Work For Us?

Great Pay – Paid training and competitive hourly base + incentives.
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay.
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan.
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

Summary:

The Member Experience Associate acts in a service and sales capacity, responsible for providing caring, outstanding Member service with heart while actively promoting cross sales referrals, sales and branch promotions. This Team Member will be responsible for Insurance Servicing/Underwriting. Smart Home Sales and greeting.

Essential Functions

Performs routine sales, service and operational functions for AAA Members including; DMV, cashiering, auto travel, notary and insurance sales support, with expectations for maintaining required standards, policies and procedures.
Understands and actively promotes products and services to achieve individual goals in support of meeting organization goals and objectives.
Overcomes obstacles that create barriers to Team Member or branch efforts and identifies process improvement opportunities and proposes solutions.
Acts as an agent for change while promoting AAA’s guiding principles and core values.

Knowledge/Skills/Abilities

Demonstrates sales and service skills. Able to effectively interact, face-to-face, with new, prospective and existing Members.
Accuracy and comfort handling money, making change, balancing cash drawer.
Good computer skills, proficient in both reading and basic arithmetic.
Good written and verbal communication skills in person and over the phone.
Ability to multitask in response to requests, requirements and Member/Team Member expectations. Ability to accept feedback and correct course as necessary.

Education & Experience / Licenses & Certification

High school diploma or GED required.
Two years sales or customer service experience.
Experience working with sales and service standards and goals.
Current & valid Driver's License with clean history may be required.
Bonding and fingerprinting may be required.
P&C Licensing may be required.

Work Environment/Physical Requirements

Works in a variety of office environments where standing, walking or sitting at a desk, table or computer workstation may be required for extended periods of time.
May travel by car, plane or other form of transportation to attend business meetings or conferences.
May be required to work in one or more locations in a defined service area. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

Apply Today

Automotive Technician 1

Fairfield, California

Why Work For Us?

Great Pay - with the opportunity for increases when performance skill blocks are achieved
Training – You’ll attend a thorough, comprehensive, training program
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Summary

Essential Functions

Performs routine vehicle inspections, oil changes, other fluids services (brake fluid, coolant, transmission, etc.), flat tire repair, tire dismounting/mounting/balancing and other maintenance-related services.
Interprets and completes work orders and related documentation assigned by shop manager.
Documents include, but are not limited to, parts requisitions, diagnostics reports, inspection forms and recommendations.
Assists other technicians as assigned.
Maintains clean and orderly work area. Returns shop supplied equipment to proper locations, ready for other technicians to use.

Knowledge/Skills/Abilities

Clear and proficient verbal and written communication even under pressure.
Common knowledge of vehicle components and the common reasons for vehicle failure.

Education & Experience/Licenses & Certification

High school diploma or equivalent
Automotive trade school certification or equivalent experience
0 – 2 years Experience in inspecting and repairing cars and light trucks
ASE certification or equivalent knowledge in areas of repair responsibility
California Smog License Valid Automobile Operator’s License

Apply Today

Member Experience Associate

Ogden, Utah

Why Work For Us?

Great Pay – Paid training and competitive hourly base + incentives.
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay.
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

Summary:

Essential Functions

Performs routine sales, service and operational functions for AAA Members including; DMV, cashiering, auto travel, notary and insurance sales support, with expectations for maintaining required standards, policies and procedures.
Understands and actively promotes products and services to achieve individual goals in support of meeting organization goals and objectives.
Overcomes obstacles that create barriers to Team Member or branch efforts and identifies process improvement opportunities and proposes solutions.
Acts as an agent for change while promoting AAA’s guiding principles and core values.

Knowledge/Skills/Abilities

Demonstrates sales and service skills. Able to effectively interact, face-to-face, with new, prospective and existing Members.
Accuracy and comfort handling money, making change, balancing cash drawer.
Good computer skills, proficient in both reading and basic arithmetic.
Good written and verbal communication skills in person and over the phone.
Ability to multitask in response to requests, requirements and Member/Team Member expectations. Ability to accept feedback and correct course as necessary.

Education & Experience / Licenses & Certification

High school diploma or GED required.
Two years sales or customer service experience.
Experience working with sales and service standards and goals.
Current & valid Driver's License with clean history may be required.
Bonding and fingerprinting may be required.
P&C Licensing may be required.

Work Environment/Physical Requirements

Works in a variety of office environments where standing, walking or sitting at a desk, table or computer workstation may be required for extended periods of time.
May travel by car, plane or other form of transportation to attend business meetings or conferences.
May be required to work in one or more locations in a defined service area. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

#MEA

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Member Experience Branch Team Leader

Phoenix, Arizona

Why Work For Us?

Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay.
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan.
Paid Time Off- Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

Summary:

A successful Team Lead has highly developed understanding of how to utilize all branch resources to deliver outstanding Member experiences, and foster a team culture of performance excellence with heart.

Essential Functions

Supports Team Member goal setting, Team performance feedback, training, evaluation and performance documentation.
Drives for results through direct sales and supervision of assigned branch to achieve assigned goals.
Supports building a performance organization with heart through efficient performance management, setting clear performance and career development expectations, and acting on tough performance issues early with managerial courage.
Pulls and distributes sales reports for tracking and performance measurement.
Assumes responsibility of the branch in absence of manager.
Ensures compliance with AAA policies, procedures, standards and regulations.
Coordinates scheduling of facility requests within assigned budgets for the branch, including but not limited to: security, office supply, and building maintenance.

Knowledge/Skills/Abilities

Highly developed leadership skills, quantitative and analytical skills with a proven ability to make data-driven decisions.
Ability to work cross-functionally across many business units and functions.
Broad knowledge of Property & Casualty insurance, membership sales and service and branch operations including industry trends, key drivers of business revenue.
Outstanding sales and Member service skills and the ability to transfer these skills to others.
Strong computer skills, including proficiency with the Google Apps Suite (Sheets, Docs, Drive, Slides).

Education & Experience / Licenses & Certification

High School Diploma or GED required.
Bachelor Degree in related field preferred.
Valid Driver's License.
P&C License Preferred.
2-3 years of Supervisory experience in travel, retail sales, insurance or service industry.
Demonstrated experience exceeding individual goals while driving others to exceed goals.

Work Environment/Physical Requirements

Works in an office environment sitting at a desk, table or computer workstation for extended periods of time.
May travel by car, plane or other form of transportation to attend business meetings or conferences.
Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

Apply Today

Outside Sales Representative

Tempe, Arizona

Why work for us?

Job Stability - Strong AAA Brand
Base salary, uncapped commission and car allowance
Great Benefits - Medical/Dental/Vision
Retirement - 401k matching up to 4%
Work/Life Balance - PTO 3 Weeks + 9 paid holidays

Responsibilities/Job Duties:

Conduct site visits with clients, design, and the project management teams
Review client budget requirements and match with lease/purchase options available
Review electronic multi system integration to eliminate the need for on-site support
Work with design team preparing estimates based on site evaluations
Prepare and present system proposals to new and existing clients
Give demonstration of current technology to show advantages of obsolete or vacant technology
Give system demos utilizing on-line or smart device apps
Manage/close company leads through a consultative sales approach
Create new business opportunities through new and existing clients
Grow and maintain a client base using constant communication strategies
Maintain and grow industry knowledge
Attend networking events, association events and others trade organized events
Keep current on AHJ and other governing municipality requirements to ensure compliance
Maintain trackers daily and weekly for client progress and sales status
Attend weekly sales meeting
Other duties as assigned

Knowledge and Skills:

2-3 years’ experience in a sales representative role
Experience in the area of security, fire, access control and video sales is a plus
High School Diploma or equivalent GED
Strong computer skills in Word, Excel and Outlook
Proficient with smart devices
Outstanding organizational and time management skills
Must be able to commute throughout the valley to client job sites.
Strong territory awareness, monitor and know what is going on in your region
Must be able to provide outstanding customer service
Must have strong verbal and written communication skills
Must be able to communicate professionally and effectively with external clients and internal stakeholders
Manage and plan daily and weekly schedule and workload to deliver on sales goals
Must be extremely self-motivated

#OSC_RX

Apply Today

AAA Tow Virtual Job Fair

Phoenix, Arizona

AAA Club Owned Fleet Virtual Job Fair!!!

Date: Thursday, September 30th

Time: 10:30am-3:30pm

Location: Virtual

Please register using this link:

https://aaancnu.hirevue.com/signup/fA8XURMtwK9jmNva6jKgRw/

Why work for us?

Great Pay - $34,008.00 annual rate with potential to make up to $1,300 per month with quality and productivity incentives!
Training – You’ll attend a thorough, comprehensive, three week training program
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Paid Time Off – Ten hours per month, ten holidays annually, one floating holiday and 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

We are looking for candidates with:

The ability to work full time (4 10-hour shifts / day, swing, and grave openings)
Excellent customer service skills!
Flexibility to work swing shift and weekends
Ability to drive a manual/automatic shift vehicle
Customer service skills and the ability to interact with a wide-range of people
Basic automotive knowledge and at least 6 years’ experience operating a motor vehicle with a valid driver's license
Basic computer knowledge
Bilingual communication skills a plus
High School Diploma or GED equivalent required
Vocational technical automotive training/certification or equivalent experience (preferred)

Essential Functions

Driving and operating a service vehicle (i.e. loading/towing vehicles, flat tire changes, lock-out, fuel delivery services, etc.)
On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving
Utilizing on-board computer, radio communications, and mapping systems
Completion of daily paperwork (i.e. call-logs, battery invoices, cash receipts, etc.)
Inspecting and submitting maintenance reports of company vehicles for safe and efficient operation
Education and training. I.E.: AAA Compliance Training, RPST,TSAAC, Lock-out, PSP, Battery Service Training

Work Environment/Physical Requirements

#ERS

Apply Today

Member Experience Generalist

Peoria, Arizona

Why Work For Us?

Great Pay – Competitive hourly base + incentives.
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay.
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan.
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

Summary:

Essential Functions

Provides helpful, empathetic, reliable and timely assistance to both Team Members and Members.
Coordinates work flow and resources in a well-planned organized manner.
Supports Manager and Team Lead in providing consistent communication and messaging.
Supports Team Engagement, and Community Impact participation.
Pulls and distributes sales reports for tracking and performance measurement.
Assumes office administrative and operational duties in absence of Manager or Team Lead.
Provides feedback to Team Lead and/or Manager to assist in overall process improvement that supports strategy.

Knowledge/Skills Abilities

Demonstrated track record of successful business decision making, planning, and problem solving.
Highly developed leadership skills, quantitative and analytical skills with a proven ability to make data-driven decisions.
Broad knowledge of Property & Casualty insurance, membership sales and service, and branch operations including industry trends, key drivers of business revenue.
Outstanding sales and Member service skills and the ability to transfer these skills to others.
Strong computer skills, including proficiency with the Google Apps Suite (Sheets, Docs, Drive, Slides).

Education & Experience / Licenses & Certification

High School Diploma or GED required.
Valid Driver's License.
AZ P&C License preferred. Insurance industry knowledge preferred.
2-3 years of Leadership/Supervisory experience required.

Work Environment/Physical Requirements

Works in an office environment where standing and walking or sitting at a desk, table or computer workstation for extended periods of time.
May travel by car, plane or other form of transportation to attend business meetings.
Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

Apply Today

Remote Inside Sales Representative

Tempe, Arizona

We’re looking for a results-driven Sales Representative to actively seek out and engage customer prospects. You will be part of a team that has a MUST WIN attitude matched by an unparalleled support staff. We’re looking for hardworking, self-motivated, individuals with a professional presence. You will be working with a company and a team that is second to none and we are looking for the same!

Pay Details:

Potential for Top Sales Representatives to make over $100,000 annually
An opportunity to earn a $10,000 bonus within the first 6 months!
Uncapped Monthly Sales Incentive with average monthly sales range of $2,000-3,000
Total Average earnings $60,000-75,000 in the first year
Starting base; $36,400

Why work for us?

Benefits – Medical, Dental, Vision, and more!
401k Matching – $1 for $1 company match up to 4% of pay
Paid Time Off – Accrual of 3 weeks PTO and nine holidays annually
Career Growth – Move up your career, internal candidates receive top priority
Collaborative Environment- We value your contributions to providing exceptional services to our Members

Summary:

The Inside Sales Representative is responsible for inbound and outbound B2C leads, advancing the sales process, closing new and upgrading existing business and achieving opportunity-based sales quotas. The Inside Sales Representative will conduct research to best qualify leads and reach business targets through telephone and email

Job Duties:

Utilize a consistent contact attempt process via phone and e-mail to nurture, qualify and sell prospects generated by marketing campaigns and ‘cold-calling’ in a production focused environment
Prospect, educate and qualify leads to create sales-ready opportunities
Effectively communicate A3SH’s solutions and value propositions to prospects who may yet be unfamiliar with them leading to demand for A3SH’s ’s solutions
Manage your pipeline with precision, and consistently develop strategies to grow your business
Follow the established sales process and consistently using Salesforce.com to document prospect interactions – ensuring efficient lead management
Consistently monitor market trends and educate yourself on industry best practices to offer valuable perspective to your clients

Requirements:

Ability to qualify opportunities involving multiple key decision makers
Ability to build and maintain lasting relationships with customers
Exceptional verbal communication and presentation skills

Understanding and experience in professional selling processes

Genuine passion for the sales discipline and for helping clients succeed
Ability and desire to thrive in a fast moving, ever-evolving environment
Ability to perform basic calculations and mathematical figures
Bilingual- Spanish preferred

Educations & Experience/Licenses & Certifications:

BA a plus but not required
Minimum of two years' direct work experience in inside or outside sales capacity
Demonstrated success in qualifying opportunities involving multiple decision makers
Demonstrated ability to convert prospects and close deals and achieve sales quotas
Experience with customer relationship management software
Saturday and Sunday hours on a rotation basis is required

*Position is temporarily remote. Must live within commutable distance of Tempe, AZ**

#CLE_RX

Apply Today

Senior Customer Service Representative

Tempe, Arizona

Why work for us?

Good starting pay
Job Stability - Career Advancement
Great Benefits - Medical/Dental/Vision
Retirement - 401k matching up to 4%
Work/Life Balance - PTO 3 Weeks + 9 paid holidays

JOB SUMMARY:

The Dealer Services Specialist is responsible for monitoring and assessing the performance and service quality of the Installation and Service Dealers. This role performs quality assurance, provides objective and quantitative feedback regarding the quality of interactions and transactions as well as coordinates the scheduling and completion of service and installation jobs outside of the AAA Smart Home service area by communicating with customers and service partners directly. Controls the process through the initial call, scheduling, follow-up, completion, billing, invoicing, and quality assurance.

RESPONSIBILITIES/JOB DUTIES:

Utilize phone (outbound and inbound calls) and email to coordinate and follow-up on scheduling of service and installation with customers and designated service partners.
Provide follow-up with service providers and customers to ensure that jobs have been completed and that they meet or exceed the standards of AAA Smart Home.
Enter data and notes into computer systems and software in order to detail actions and tasks.

EDUCATION, KNOWLEDGE AND SKILLS:

High school diploma or GED required, Bachelor’s degree preferred.
3 years in a customer service/quality assurance environment or equivalent business experience
3 years call center experience with significant customer interaction preferred.
Strong customer service communication and conflict resolution skills
Strong written and verbal communication skills

#CLE_RX

Apply Today

Home Service Technician

Berkeley, California

Why Work For Us?

Impact. Lead the charge in mobility as a service movement and enable people’s lives to improve through the sharing economy. Leverage the best of an established 115 year-old not for profit combined with start-up speed and agility to create real and meaningful impact.
Recognition. We offer a competitive total compensation package including base salary, annual performance bonuses, benefits, and 401(k) Company match with additional discretionary contribution potential.
Lifestyle. We do honorable work, and we practice our values: humility, integrity, teamwork, and service. You’ll have the security of a larger organization but you’ll move at startup speed.

Summary

Essential Functions

Complete work orders as assigned
You will manage your time at a given job site and be given a schedule to work towards completing based on member demand
Complete, provide, and educate our members on our Home Health Preventative Maintenance Reports that drive future work to our team and help our members understand their homes better
You will be asked infrequently to Quality Check/Assess (QC or QA) the work of contractors that complete work that you specialize in and notify your leadership team should rework be needed
You will provide pricing recommendations on permitted work orders that may require the use of outside contractor support or to build out a pricing structure
You will learn and grow your skill base in your specific trade specialty, as well as, learn the basics of other trade areas to build out your core skills to complete work across the trades
You will also learn and apply necessary steps that are needed to complete larger jobs (remodels, renovations, large installations, etc.) and support team members in completing these tasks
Understand and enforce OSHA standard safety and cleanliness
Basic understanding of the financial impacts of labor and materials on a job

Knowledge/Skills/Abilities

Strong oral and written communication
Understand the basic requirements of collecting information via photos and measurements
Basic understanding of skills which include:
Electrical (GFCI installation)
Appliance trouble shooting and basic repair
Basic understanding of plumbing and repair
Ability to replace toilets
Ability to replace ceiling fans, lights, etc. (basic electric work)
Ability to caulk properly
Landscaping
Intermediate knowledge of your specific trade skill and the ability to complete basic jobs within that skillset
Understand and enforce job site safety and cleanliness
Advanced understanding and safety related to the use of power tools
Collaborative and team oriented individual

Education & Experience/Licenses & Certification

High school diploma or equivalent required
2-4 years of experience in a specialized trade
Valid Driver’s license
Basic understanding of other trade skill areas (electrical, plumbing, carpentry, etc.)
Ability to learn and use a scheduling software
Ability to learn and use an online ordering system
2-4 verifiable years within classified trade

Work Environment/Physical Requirements

Lifting and carrying various parts, weighing up to 30-50 pounds, several times a day
Bending, kneeling, reaching and stooping as required for service calls

#OLG_RX

Apply Today

Customer Service Representative - Remote - Must live in Utah

Clearfield, Utah

The Member Care Specialist is responsible for supporting and resolving all issues and concerns to our GIG Car Share with exemplary customer service and professionalism. The key responsibilities are responding to Member questions and inquiries via phone, email, and other communication methods to maintain a high level of Member satisfaction. Along with researching and resolving complex and sensitive Member issues to ensure timely complaint resolution, and to provide reporting and other data as needed by the supervisor and department.

Why Work for U

Great starting pay $17.50/hour
Career Growth - We offer a leadership development program where you can be promoted as early as 6 months with a pay increase
Training – You’ll attend a thorough, comprehensive 2 week training program & gain technical skills working with and troubleshooting state of the art equipment and software.
Job Stability – We’re not going anywhere. AAA has been around for over a century and we have not had a single layoff during these uncertain times!
While this is a fully remote position, each team adheres to a specific location strategy, which allows them to work more effectively together. Therefore, the candidate should reside in or near Clearfield, Utah

Key Responsibilities

Deliver extraordinary customer service with Members
- By using sound business judgment, accurately answering questions, applying and interpreting department policy and effectively utilizing department references and resources
- Resolve, GIG Car Share complaints as well as complex or sensitive issues with Members by handling escalated incidents and notify appropriate management as necessary
- Provide guidance to new associates; act in the capacity of a subject matter expert and serve as a resource to other associates.

Assist Members
- By being knowledgeable with the vehicle and app
- On our registration, approval, and review for fraudulent activity
- Fueling/charging vehicle
- By responding timely to inquiries via phone, emails, chat, etc
- Starting/ending reservations remotely

Vehicle Incidents
- Document Members vehicle situations with unforeseen situations
- Document reported accidents and file with our claims handling team
- Reporting dirty vehicles/damage

Billing and Invoicing
- Invoice and charge vehicle incidentals such as parking tickets, tows, impounds, etc
- Prepare and process fuel/charging reimbursements
- Collections of all outstanding money owed by Members
- Process all payment arrangements

Knowledge/Skills/Abilities

Customer Service - Ability to deliver best-in-class experience through listening, attentiveness, patience and communication skills.
Problem-Solving - Identify problems, think on your feet, evaluate the options, find possible solutions, and select the best solution with the member.
De-escalation - Ability to diffuse situations where the Members are upset and need a situation taken care of quickly, with patience and compassion.
Data Entry/Computer Skills - Proficient typing with a knowledge of basic literacy and numeracy skills in order to quickly and effectively communicate with the Member through all forms of communication.
Grit and Compassion - Do what it takes to get the job done with the best needs of the member in mind.

Education & Experience/Licenses & Certification

1 years in a Member service related field (Required)
Bilingual Communication Skills (Preferred)
Experience reading maps and navigating directions (Preferred)
Proven ability to develop rapport via phone/email/chat interactions (Preferred)

#GG

Apply Today

Member Care Team Lead

Clearfield, Utah

A career with AAA Northern California, Nevada, Utah, Arizona, and Mountain West is unique, just like you.

Why work for us?

Competitive Pay
Onsite Gym and Team Member Bistro
Benefits - Medical, Dental, Vision, wellness program and more!
401k
Annual Incentive Plan
Paid Time Off - Ten hours per month, ten holidays annually, one floating holiday and 24 hours per year earmarked for volunteer activities
Collaborative Environment, we will value your contribution to providing exceptional service to our members
Room for advancement

Essential Functions:

60% Supervisory

Provides daily direction and communication to team members to ensure Member inquiries and concerns are resolved in a timely, efficient and knowledgeable manner.
With Training team, create training material and trains and coaches team members.
Meets with team members on a regular basis to provide performance feedback.
Supervises departmental work activities and ensures scheduling adherence to achieve business objectives.
Responsible for goal setting, on-going performance feedback and evaluation and documentation of performance for team
Monitors, audits and reports daily team and individual performance statistics and provides efficiency improvement recommendations to management.
Assists in the development, updating and implementation of disciplined operating practices.
Participates in the recruitment process of potential team members including but not limited to screening applicants, interviewing, and employment decision.
Ensures team is in compliance with policies, procedures, standards and regulations. Keeps management informed of issues.
Assists in managing department expenses (e.g. overtime, rewards & recognition, travel, meal, office supplies).

20% Customer Service

Manages Member Escalations

Responds to Member Emails
Activates RFID cards

20% Operations

Maintains knowledge of Car Sharing business and serves as subject matter expert.
Monitors and Clears Vehicle queues
Coordinates work tickets with Fleet Services vendor
Performs other related duties as assigned.

Knowledge/Skills/Abilities:

Leadership capability of direct and non-direct reports
Mobile Application Usability Expert
Strong written and verbal communication
Strong computer skills, including proficiency with MS Office applications (Word, Excel, PowerPoint)
Bi-lingual communication skills (Preferred)
In-depth knowledge of Sharing Economy (Preferred)
Operations management experience (Preferred)
Knowledge of AAA products and systems (Preferred)

Education & Experience / Licenses & Certification

Customer/Member service experience
Supervisory experience in service industry. Comparable experience in a team lead capacity may also be considered. (Preferred)
Bachelor’s Degree Preferred
High School Diploma or GED required
Valid Driver's License Work Environment/Physical Requirements
Entire work time is conducted in an office setting
Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.
Must be able to understand and follow complex instructions

**Please note that you will be asked to complete a candidate assessment following your application, via email. Your application will not be considered until the assessment has been completed.**

Apply Today

Member Experience Generalist

Las Vegas, Nevada

Why Work For Us?

Great Pay – Competitive hourly base + incentives.
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay.
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan.
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

Summary:

Essential Functions

Provides helpful, empathetic, reliable and timely assistance to both Team Members and Members.
Coordinates work flow and resources in a well-planned organized manner.
Supports Manager and Team Lead in providing consistent communication and messaging.
Supports Team Engagement, and Community Impact participation.
Pulls and distributes sales reports for tracking and performance measurement.
Assumes office administrative and operational duties in absence of Manager or Team Lead.
Provides feedback to Team Lead and/or Manager to assist in overall process improvement that supports strategy.

Knowledge/Skills Abilities

Demonstrated track record of successful business decision making, planning, and problem solving.
Highly developed leadership skills, quantitative and analytical skills with a proven ability to make data-driven decisions.
Broad knowledge of Property & Casualty insurance, membership sales and service, and branch operations including industry trends, key drivers of business revenue.
Outstanding sales and Member service skills and the ability to transfer these skills to others.
Strong computer skills, including proficiency with the Google Apps Suite (Sheets, Docs, Drive, Slides).

Education & Experience / Licenses & Certification

High School Diploma or GED required.
Valid Driver's License.
P&C License preferred. Insurance industry knowledge helpful but not required.
2-3 years of Supervisory experience.

Work Environment/Physical Requirements

Works in an office environment where standing and walking or sitting at a desk, table or computer workstation for extended periods of time.
May travel by car, plane or other form of transportation to attend business meetings.
Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

Apply Today

Member Experience Associate

Chico, California

Why Work For Us?

Great Pay – Paid training and competitive hourly base + incentives.
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay.
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

Summary:

Essential Functions

Performs routine sales, service and operational functions for AAA Members including; DMV, cashiering, auto travel, notary and insurance sales support, with expectations for maintaining required standards, policies and procedures.
Understands and actively promotes products and services to achieve individual goals in support of meeting organization goals and objectives.
Overcomes obstacles that create barriers to Team Member or branch efforts and identifies process improvement opportunities and proposes solutions.
Acts as an agent for change while promoting AAA’s guiding principles and core values.

Knowledge/Skills/Abilities

Demonstrates sales and service skills. Able to effectively interact, face-to-face, with new, prospective and existing Members.
Accuracy and comfort handling money, making change, balancing cash drawer.
Good computer skills, proficient in both reading and basic arithmetic.
Good written and verbal communication skills in person and over the phone.
Ability to multitask in response to requests, requirements and Member/Team Member expectations. Ability to accept feedback and correct course as necessary.
Bilingual in Spanish or Punjabi preferred.

Education & Experience / Licenses & Certification

High school diploma or GED required.
Two years sales or customer service experience.
Experience working with sales and service standards and goals.
Current & valid Driver's License with clean history may be required.
Bonding and fingerprinting may be required.
P&C Licensing may be required.

Work Environment/Physical Requirements

Works in a variety of office environments where standing, walking or sitting at a desk, table or computer workstation may be required for extended periods of time.
May travel by car, plane or other form of transportation to attend business meetings or conferences.
May be required to work in one or more locations in a defined service area. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

#MEA

Apply Today

Insurance Sales Agent

Bozeman, Montana

Why work for us?

Compensation – Generous base ($15.39 hourly base) plus commission pay structure with the ability to earn commission on every policy
Licensing Assistance – AAA will reimburse a portion of the costs of licensure
No Overhead Costs – W-2 structure with dedication space in a AAA NCNU branch.
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay.
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

Summary:

Sales Agents serve our Members by selling Property & Casualty and Roadside Assistance insurance that meets the Member’s needs.

Essential Functions

Uses sales techniques and product knowledge to identify customer-specific needs to generate new sales, retain existing insured’s and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.
Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Associate’s manager.
Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.
Consistently provides all Members with a sales and service experience that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.
Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.
Responds to customer inquiries and requests relating to insurance products and membership.
Researches and resolves customer service issues. Often assists the insured in initiating the first notice of loss on claims.

Education & Experience/Licenses & Certification

High school diploma or GED required. Bachelor's degree in a relevant field preferred.
2 to 4 years of sales experience preferred.
Currently possesses, or has the ability to acquire unrestricted state issued license(s) required to place property and casualty insurance within twenty-one (21) calendar days of start date. Depending on start date, active property and casualty license(s) may be required.

Work Environment/Physical Requirements

#IA

Apply Today

Insurance Sales Agent

Kalispell, Montana

Why work for us?

Compensation – Generous base ($15.39 hourly base) plus commission pay structure with the ability to earn commission on every policy
Licensing Assistance – AAA will reimburse a portion of the costs of licensure
No Overhead Costs – W-2 structure with dedication space in a AAA NCNU branch.
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay.
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

Summary:

Sales Agents serve our Members by selling Property & Casualty and Roadside Assistance insurance that meets the Member’s needs.

Essential Functions

Uses sales techniques and product knowledge to identify customer-specific needs to generate new sales, retain existing insured’s and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.
Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Associate’s manager.
Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.
Consistently provides all Members with a sales and service experience that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.
Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.
Responds to customer inquiries and requests relating to insurance products and membership.
Researches and resolves customer service issues. Often assists the insured in initiating the first notice of loss on claims.

Education & Experience/Licenses & Certification

High school diploma or GED required. Bachelor's degree in a relevant field preferred.
2 to 4 years of sales experience preferred.
Currently possesses, or has the ability to acquire unrestricted state issued license(s) required to place property and casualty insurance within twenty-one (21) calendar days of start date. Depending on start date, active property and casualty license(s) may be required.

Work Environment/Physical Requirements

#IA

Apply Today

Home Security Installer

Reno, Nevada

This position is responsible for the installation, service, repair, maintenance, and upgrades of systems for AAA Smart Home new and existing customer base. These services are critical for the ongoing customer experience and satisfaction of the account base. This position is customer facing and responsible for consistently providing a memorable customer experience.

Why work for us?

Job Stability - Career Growth
Benefits – Medical, Dental, Vision, and more!
401k Matching – $1 for $1 company match up to 4% of pay
Paid Time Off – Accrual of 3 weeks PTO and nine holidays annually

Essential Duties

Perform diagnostic evaluation of system issues and perform troubleshooting and repairs on low voltage security and home automation systems including cameras, thermostats, locks and more.
Install or upgrade new low voltage security and home automation systems inclusive of cameras, thermostats, door locks and more.
Identify and convert compatible existing equipment to work with the Smart Home system.
Educate and inform Smart Home members about products, services, and offers. Teach members about their recently installed/serviced equipment to ensure they can utilize it effectively.
Make decisions regarding evaluating member security needs and offering them additional products and services to ensure that our members have the best coverage and security options available to them in order to fit their needs.
Ensure that all administrative functions such as inventory, job notations, quality assurance, time keeping, and other functions are kept up to date. Communicate quickly and effectively with the leadership team when issues arise or help is needed.

Knowledge and Skills

Two or more years in a customer service industry role
Strong customer service communication and conflict resolution skills
Strong written and verbal communication skills
Some sales experience is desired
Some knowledge of low voltage systems desired
Basic knowledge of wireless communication and troubleshooting desired
Willingness to learn new technologies and skills

Licenses and Certifications

Must qualify for applicable licenses / certificates
Ability to perform Qolsys installs including life safety devices and smart home components
Ability to perform ‘takeover’ of 2GIG, Vista, GE systems
The ability to use hand tools, laptop, and tablet are required.
Previous low voltage license/certification required
Driver’s license - Ability to drive and maintain company vehicle

Working Environment

This position includes primarily field work. Physical requirements include standing, sitting, bending, lifting, and climbing. Lifting will include up to 40 pounds. Extensive use of a personal computer or tablet is required. Use of hand and power tools is required on occasion. Clean driver’s license and ability to drive company vehicles.

#CLE_RX

Apply Today

Member Experience Associate

Kalispell, Montana

Why Work For Us?

Great Pay – Paid training and competitive hourly base + incentives.
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay.
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

Summary:

Essential Functions

Performs routine sales, service and operational functions for AAA Members including; DMV, cashiering, auto travel, notary and insurance sales support, with expectations for maintaining required standards, policies and procedures.
Understands and actively promotes products and services to achieve individual goals in support of meeting organization goals and objectives.
Overcomes obstacles that create barriers to Team Member or branch efforts and identifies process improvement opportunities and proposes solutions.
Acts as an agent for change while promoting AAA’s guiding principles and core values.

Knowledge/Skills/Abilities

Demonstrates sales and service skills. Able to effectively interact, face-to-face, with new, prospective and existing Members.
Accuracy and comfort handling money, making change, balancing cash drawer.
Good computer skills, proficient in both reading and basic arithmetic.
Good written and verbal communication skills in person and over the phone.
Ability to multitask in response to requests, requirements and Member/Team Member expectations. Ability to accept feedback and correct course as necessary.

Education & Experience / Licenses & Certification

High school diploma or GED required.
Two years sales or customer service experience.
Experience working with sales and service standards and goals.
Current & valid Driver's License with clean history may be required.
Bonding and fingerprinting may be required.
P&C Licensing may be required.

Work Environment/Physical Requirements

Works in a variety of office environments where standing, walking or sitting at a desk, table or computer workstation may be required for extended periods of time.
May travel by car, plane or other form of transportation to attend business meetings or conferences.
May be required to work in one or more locations in a defined service area. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

#MEA

Apply Today

Member Experience Associate - Outbound Sales

Las Vegas, Nevada

Why Work For Us?

Great Pay – Paid training and competitive hourly base + incentives.
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay.
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

Summary:

Essential Functions

Performs routine sales, service and operational functions for AAA Members including; DMV, cashiering, auto travel, notary and insurance sales support, with expectations for maintaining required standards, policies and procedures.
Understands and actively promotes products and services to achieve individual goals in support of meeting organization goals and objectives.
Overcomes obstacles that create barriers to Team Member or branch efforts and identifies process improvement opportunities and proposes solutions.
Acts as an agent for change while promoting AAA’s guiding principles and core values.

Knowledge/Skills/Abilities

Demonstrates sales and service skills. Able to effectively interact, face-to-face, with new, prospective and existing Members.
Accuracy and comfort handling money, making change, balancing cash drawer.
Good computer skills, proficient in both reading and basic arithmetic.
Good written and verbal communication skills in person and over the phone.
Ability to multitask in response to requests, requirements and Member/Team Member expectations. Ability to accept feedback and correct course as necessary.
Bilingual a plus.

Education & Experience / Licenses & Certification

High school diploma or GED required.
Two years sales and customer service experience required. Outside sales experience preferred.
Experience working with sales and service standards and goals required.
Current & valid Driver's License with clean history may be required.
Bonding and fingerprinting may be required.
P&C Licensing may be required.

Work Environment/Physical Requirements

Works in a variety of office environments where standing, walking or sitting at a desk, table or computer workstation may be required for extended periods of time.
May travel by car, plane or other form of transportation to attend business meetings or conferences.
May be required to work in one or more locations in a defined service area. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

#MEA

Apply Today

Member Service and Sales Specialist

Clearfield, Utah

Essential Responsibilities

Uses sales techniques and product knowledge to identify customer-specific needs to generate new sales to prospective and current Members. Effectively overcomes objections to close the sale.
Works to meet or exceed targets assigned by the Sales Agent's manager.
Consistently provides a service experience that enhances the Member's affinity to the AAA brand and results in greater Member satisfaction and loyalty.
Proactively performs outbound calls, working marketing lists, occasional special project’s, and cross-selling/up-selling new and existing Members

Deliver extraordinary customer service to Members using sound business judgment, by accurately answering questions, applying and interpreting department policy and effectively utilizing department references and resources
Handle escalated incidents and notify appropriate management as necessary
Follow up as appropriate to close incidents that were not able to be resolved immediately
Identify and recommend procedures to improve department efficiency

Knowledge/Skills/Abilities

Possesses sales skills effectively employed in the tracking, following up on and closing of assigned leads.
Knowledge of desktop systems including but not limited to Microsoft Office software applications.
Problem-solving - Identifies problems, lists the possible solutions, evaluates options, and selects options to find solutions to problems. Design solutions. (Intermediate)
Data Entry - Proficient typing skills. Computer skills and a knowledge of relevant software packages. Basic literacy and numeracy skills. (Intermediate)

Customer Service - Front-line customer contact with sales. Involves effective listening, attentiveness, patience, persuasive speaking and communication skills. (Intermediate)
Bilingual Communication Skills (Preferred)

Education & Experience/Licenses & Certification

High school diploma or GED required. Bachelor's degree in a relevant field preferred.
1 to 3 years of sales experience required. Identity protection industry and/or call center work experience preferred.
Proven ability to develop rapport via phone interactions (Preferred)

Apply Today

General Service Technician / Lube Tech

Las Vegas, Nevada

Why Work With Us:

Exceptional benefits within 30 days of hire, with employer contribution to medical/Dental/Vision premiums
401K Matching $1 to $1 up to 6% annually
15 Paid Days off (20 days after 1 year) + 9 paid holidays, some Saturdays and no Sundays
Opportunities for growth
Tuition reimbursement for automotive education and ASE Certifications
Clean well equipped shops with state of the art equipment and consistent car count
A free AAA Membership and numerous employee discounts

Job Responsibilities:

Performs oil changes and lubrication service for member and nonmember vehicles.
Performs tire repairs and installation service for member and nonmember vehicles.
Performs other minor repairs as assigned by Lead Tech or Service Advisor, according to their abilities.
Assist upper level technicians as needed and for experience.
Test drives vehicles when practical for any/all performance or drivability concerns before performing work
- Exception: when unsafe or vehicle not drivable
- Retest drives after repairs completed to verify that repair solved defined problems
Maintains clean and safe work environment; cleans spills and debris immediately to reduce hazards
Maintain company provided equipment and machinery
Follows company and industry safety rules and regulations
Reports all unsafe conditions to supervisor including but not limited to lifts, overhead doors, and equipment
Attends all required training, seeks additional training to maintain and increase effectiveness
Keeps up to date on industry trends and repair procedures.
Attends and successfully completes at least 12 hours of continuing auto repair training per year sponsored and/or provided by the club.
Maintains customer vehicles in regard to cleanliness and does not tune or otherwise adjust any controls within the vehicle.
Verifies as soon as practicable that parts ordered for the vehicle assigned to them are correct.
Performs all repairs according to MAP (Motorist Assurance Program), OEM (Original Equipment Manufacturers) or accepted industry standard.
Performs digital inspection and documents to their full potential. Notates all pertinent information into the shop inspection or management system, attaches all photos or videos to illustrate repairs or needs to the inspection.
Assures all comeback related repairs are prioritized as directed by manager or lead.
Communicates effectively as necessary with manager, service advisors and other technicians to contribute to the overall performance of the location
Responsible for the safety and accuracy of all repairs made and or systems inspected to assure vehicle is as safe or more safe condition as was prior to work commencing
Performs other related duties as assigned.
Note: May require travel to different locations on an as needed basis

Knowledge/Skills/Abilities

Effective verbal and written communication skills in the language(s) required for the role, as justified for business necessity
Effective organization, interpersonal and negotiation skills
Ability to work scheduled hours as necessitated by business need
Math and computer skills with experience using software applications including word processing, spreadsheets, browsers, and email
Member service focus
Automotive/mechanical background
Ability to drive vehicles equipped with manual transmission
Knowledge of equipment/tool operation and diagnostic/repair procedures
Maintains 20% productivity measured by hours worked/hours flagged

Education & Experience/ Licenses & Certifications

High School diploma or equivalent certification (GED)
Valid driver license and acceptable driving record
Must be 21 years of ag
Six months experience in general repair, lube services and or tire shop

Work Environment/Physical Requirements

Ability to lift and or carry up to 50lbs
Standing, bending, kneeling, pushing, reaching, lifting, climbing ladders
Exposure to loud noises

Apply Today

Salesforce Technology Manager

Clearfield, Utah

Why Work For Us

Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Summary

Essential Functions

Assist in developing the overall strategy for Salesforce for AAA Smart Home.
Engage with our current implementation partner to review the state of the Salesforce instance and upcoming deliverables; plan for post project transition to internal team.
Articulates the big picture, and questions assumptions of the current approach. Establishes channels for feedback from end users to provide ongoing insight into current design.
Understands the impact a process change might have on the system and be able to guide process definitions accordingly.
Consults with end-users to analyze and understand user needs, objectives, desired features, and input and output requirements.
Supports efforts to grow the platform through new applications and technology as needed.
Identifies opportunities for improvements and assists with the design and deployment of alternatives to implement new initiatives.
Builds Salesforce enhancements with a design thinking perspective.
Drives system enhancement efforts to completion by gathering and assessing user requirements with stakeholders and providing configuration, development and application support to the teams enabling enhanced productivity, reporting capabilities and collaboration.
Ensures Salesforce configuration supports business requirements.
Creates and implements processes to identify and translate user's needs to actual software workflow.
Leads design, development and implementation of Salesforce enhancements to execution.
Leads sprint grooming, scrum and product owner reviews. Project manages testing, user acceptance and implementation.
Documents changes made to current systems and ensure test cases, user stories and bug reporting/validation, release notes are created as per SDLC and change management policy
Always acts in alignment with the company values.
Responsible for the development, management and upskilling of a team of IT professionals ranging from entry level to advanced professionals.

Knowledge and Skills

Experience in running delivery of Agile projects.
Completion of full Salesforce.com IT projects from initiation, delivery to support required.
Ability to think strategically while rolling up your sleeves and managing details

Project management experience desired
Knowledge of Service Cloud, Sales Cloud is required
Knowledge of FSL, CPQ, Revenue Cloud, Community Portal is highly desirable
Experience with applying a design thinking approach
Ability to think critically, solve problems, make decisions and build trust across the organization
Good understanding of technical equipment and software packages
Ability to organize and manage multiple priorities simultaneously in a fast-paced, deadline-driven environment
Effective organizational, interpersonal and communication skills (oral and written)
Effective time management skills
Experience presenting to business stakeholders

Education & Experience / Licenses & Certification

5+ years of hands on Salesforce experience
One or more Salesforce Developer Certification is required
Salesforce integration experience preferred, including between different business systems as well as working with integration tools
At least 2 years experience managing and supervising technical teams, managing vendor led implementations
Bachelor's degree or equivalent in computer, business or related field, along with a minimum of five years' experience in related role(s)

Work Environment/Physical Requirements

#CATH_RX

#LI-CM1

Apply Today

Member Experience Associate

Lakeport, California

Why Work For Us?

Great Pay – Paid training and competitive hourly base + incentives.
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay.
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

Summary:

Essential Functions

Performs routine sales, service and operational functions for AAA Members including; DMV, cashiering, auto travel, notary and insurance sales support, with expectations for maintaining required standards, policies and procedures.
Understands and actively promotes products and services to achieve individual goals in support of meeting organization goals and objectives.
Overcomes obstacles that create barriers to Team Member or branch efforts and identifies process improvement opportunities and proposes solutions.
Acts as an agent for change while promoting AAA’s guiding principles and core values.

Knowledge/Skills/Abilities

Demonstrates sales and service skills. Able to effectively interact, face-to-face, with new, prospective and existing Members.
Accuracy and comfort handling money, making change, balancing cash drawer.
Good computer skills, proficient in both reading and basic arithmetic.
Good written and verbal communication skills in person and over the phone.
Ability to multitask in response to requests, requirements and Member/Team Member expectations. Ability to accept feedback and correct course as necessary.

Education & Experience / Licenses & Certification

High school diploma or GED required.
Two years sales or customer service experience.
Experience working with sales and service standards and goals.
Current & valid Driver's License with clean history may be required.
Bonding and fingerprinting may be required.
P&C Licensing may be required.
Bilingual Spanish preferred.

Work Environment/Physical Requirements

Works in a variety of office environments where standing, walking or sitting at a desk, table or computer workstation may be required for extended periods of time.
May travel by car, plane or other form of transportation to attend business meetings or conferences.
May be required to work in one or more locations in a defined service area. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

Apply Today

Auto Center Support/ Shuttle Driver/ Customer Service

San Jose, California

Why Work With Us!

Exceptional benefits within 30 days of hire, with employer contribution to Medical/Dental/Vision premiums
401K Matching $1 to $1 up to 6% annually
15 Paid Days off (20 after 1 year) + 9 paid holidays
Opportunity to earn an Annual Bonus
Free AAA Membership and numerous employee discounts

Essential Functions

• Maintain proper levels of member/customer satisfaction.

• Answer telephones and assist customers with booking appointments and general service questions.

• Route customers to the proper staff member for more technical questions.

• Assist with invoicing and processing payments for customers.

• Assist with entering supplier invoices into the shop management software.

• Assist the General Manager with physical inventories

• Assist management with coordinating and holding employee meetings.

• Assist Service Advisors and General Manager with various administrative duties – filing, mail processing, supply ordering, daily closing, etc.

• Maintain a clean and safe working environment. Keep the parking area and the interior sales and service area of the facility neat and clean on a daily basis.

Knowledge/Skills/Abilities

• Good written verbal communication, ability to take direction well

• Bilingual communication skills (preferred)

• Basic Mathematical skills

Education & Experience/Licenses & Certification

Two (2) years of experience in a customer contact role
Must be 21 years of age
Valid Driver's license and a clear driving record.

Work Environment/Physical Requirements

Lifting and carrying parts, weighing up to 25 pounds, possibly several times a day; Some exposure to loud noises every day for up to 30 minutes at a time from air tools and auto repair equipment. A percent of time is spent traveling by car to pick up parts and customers. Long periods of time on their feet.

Apply Today

Operations Lead

Tempe, Arizona

This position will work alongside our Manager of Operations of AAA Smart Home to investigate, develop and execute central operations improvements that will materially enhance our brand position and business growth objectives. This strategy role involves complex research, data analysis, cross functional collaboration, and business case development. The individual will also project manage pilots and scaling new operational opportunities for AAA Smart Home. It is critical that the consultant uses business knowledge and consulting skills to understand strategic value, fit, risks and operational complexities of process improvements within the broader business.

RESPONSIBILITIES:

Acts as consultant with business partners to identify business improvement opportunities
Researches and monitors market trends and competitor activity
Designs and coordinates specific Customer and market surveys data analysis
Researches available data and requests necessary data from analytics team
Conducts data analysis and financial modeling
Identifies and develops specific customer segments to unlock business opportunities
Designs and implements appropriate geographic, demographic, demand, supply and other segmentation work strategy development
Acts as business lead for thought leadership, solution ideation, and business case development
Develop, recommend and present strategies to leadership team that continually innovate and improve our business performance
Secures necessary internal resources to support delivery of an approved business case project management
Works with project team to insure project budgets, resource plans, milestones, tracking metrics and success measures are achieved
Leverages agile methodology to test assumptions of pilot projects
Builds and manages relationships with key stakeholders at multiple levels in the organization to manage expectations as needed and keep a project moving forward
Completes special projects as assigned

KNOWLEDGE AND SKILLS:

Strong analytical skills, both quantitative and qualitative
A problem solver who is able to make smart simplifying assumptions
Self-starter with ability to handle multiple activities
Excellent problem-solving, organizational and analytical skills, with the ability to evolve product strategy based on research, data, and industry trends
Ability to project manage cross functional teams
Ability to work independently and in teams
Exceptional organizational, planning and project management skills—exhibiting attention to detail, follow-through, and accountability
Solid written and oral communication skills
Strong Excel modeling skills

EDUCATION, KNOWLEDGE, SKILLS, COMPETENCIES, CERTIFICATIONS/LICENSES:

Bachelor’s degree required, MBA preferred.
1-3 years of experience in management consulting, corporate strategy or operations

Apply Today

Member Experience Generalist

Mesa, Arizona

Why Work For Us?

Great Pay – Competitive hourly base + incentives.
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay.
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan.
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

Summary:

Essential Functions

Provides helpful, empathetic, reliable and timely assistance to both Team Members and Members.
Coordinates work flow and resources in a well-planned organized manner.
Supports Manager and Team Lead in providing consistent communication and messaging.
Supports Team Engagement, and Community Impact participation.
Pulls and distributes sales reports for tracking and performance measurement.
Assumes office administrative and operational duties in absence of Manager or Team Lead.
Provides feedback to Team Lead and/or Manager to assist in overall process improvement that supports strategy.

Knowledge/Skills Abilities

Demonstrated track record of successful business decision making, planning, and problem solving.
Highly developed leadership skills, quantitative and analytical skills with a proven ability to make data-driven decisions.
Broad knowledge of Property & Casualty insurance, membership sales and service, and branch operations including industry trends, key drivers of business revenue.
Outstanding sales and Member service skills and the ability to transfer these skills to others.
Strong computer skills, including proficiency with the Google Apps Suite (Sheets, Docs, Drive, Slides).

Education & Experience / Licenses & Certification

High School Diploma or GED required.
Valid Driver's License.
P&C License preferred. Insurance industry knowledge helpful but not required.
2-3 years of Supervisory experience.

Work Environment/Physical Requirements

Works in an office environment where standing and walking or sitting at a desk, table or computer workstation for extended periods of time.
May travel by car, plane or other form of transportation to attend business meetings.
Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

Apply Today

Battery Light service Driver

Concord, California

Why Work For Us?

Great Pay- $21.85hourly with the potential to make up to an ADDITIONAL $1,300 per month with quality and productivity incentives
Training – You’ll attend a thorough, comprehensive, training program
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Paid Time Off- Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Essential Functions

Driving and operating a service vehicle (i.e. flat tire changes, lock-out, fuel delivery services, etc.)
On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving
Leverages sales skills for offering products and services from AAA to member during service interaction
Utilizing on-board computer, radio communications, and mapping systems
Completion of daily paperwork (i.e. call-logs, battery invoices, cash receipts, etc.)

Knowledge/Skills/Abilities

Clear and proficient verbal and written communication even under pressure
Common knowledge of vehicle components and the common reasons for vehicle failure
Demonstrates problem solving and listening skills to evaluate member safety as well as the ability to discern safety issues and respond appropriately
Ability to drive a manual/automatic shift vehicle

Education & Experience/Licenses & Certification

Two (2) years of experience in a customer contact role
Education and training. I.E.: AAA Compliance Training, RPST,TSAAC, Lock-out, PSP, Battery Service Training
Vocational technical automotive training/certification or equivalent experience (preferred)
ASE (Automotive Service Excellence) certification(preferred)

Work Environment/Physical Requirements

#ERS

Apply Today

Batter/Light Service Drivers Needed

Campbell, California

Why Work For Us?

Great Pay- $21.85hourly with the potential to make up to an ADDITIONAL $1,300 per month with quality and productivity incentives
Training – You’ll attend a thorough, comprehensive, training program
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Monthly bonus potential
Paid Time Off- Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Essential Functions

Driving and operating a service vehicle (i.e. flat tire changes, lock-out, fuel delivery services, etc.)
On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving
Leverages sales skills for offering products and services from AAA to member during service interaction
Utilizing on-board computer, radio communications, and mapping systems
Completion of daily paperwork (i.e. call-logs, battery invoices, cash receipts, etc.)

Knowledge/Skills/Abilities

Clear and proficient verbal and written communication even under pressure
Common knowledge of vehicle components and the common reasons for vehicle failure
Demonstrates problem solving and listening skills to evaluate member safety as well as the ability to discern safety issues and respond appropriately
Ability to drive a manual/automatic shift vehicle

Education & Experience/Licenses & Certification

Two (2) years of experience in a customer contact role
Education and training. I.E.: AAA Compliance Training, RPST, TSAAC, Lock-out, PSP, Battery Service Training
Vocational technical automotive training/certification or equivalent experience (preferred)
ASE (Automotive Service Excellence) certification(preferred)

Work Environment/Physical Requirements

#ERS

Apply Today

Tow and Light Service Driver

Richmond, California

Why Work For Us?

Great Pay- $21.85 hourly with the potential to make up to $1,300 per month with quality and productivity incentives!
Training – You’ll attend a thorough, comprehensive, training program
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Monthly bonus potential
Paid Time Off- Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Essential Functions

Driving and operating a service vehicle (i.e. flat tire changes, lock-out, fuel delivery services, etc.)
On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving
Leverages sales skills for offering products and services from AAA to member during service interaction
Utilizing on-board computer, radio communications, and mapping systems
Completion of daily paperwork (i.e. call-logs, battery invoices, cash receipts, etc.)

Knowledge/Skills/Abilities

Clear and proficient verbal and written communication even under pressure
Common knowledge of vehicle components and the common reasons for vehicle failure
Demonstrates problem solving and listening skills to evaluate member safety as well as the ability to discern safety issues and respond appropriately
Ability to drive a manual/automatic shift vehicle

Education & Experience/Licenses & Certification

Two (2) years of experience in a customer contact role
Education and training. I.E.: AAA Compliance Training, RPST,TSAAC, Lock-out, PSP, Battery Service Training
Vocational technical automotive training/certification or equivalent experience (preferred)
ASE (Automotive Service Excellence) certification(preferred)

Work Environment/Physical Requirements

#ERS

Apply Today

Automotive Service Advisor

Scottsdale, Arizona

Why Work With Us:

Base play with a generous commission plan
Exceptional benefits within 30 days of hire, with employer contribution to medical/Dental/Vision premiums
401K Matching $1 to $1 up to 6% annually
15 Paid Days off (20 after 1 year) + 9 paid holidays for a great work/life balance, some Saturdays and no Sundays
Tuition reimbursement for ASE Certifications
Paid Training
State of the art equipment
Clean well equipped shops with consistent car count
A free AAA Membership and numerous employee discounts

Summary

Job Profile Summary

Essential Duties

Responsible for performing all duties necessary to interact with members, determine their perceived auto repair needs and to meet and exceed their expectations of great customer service.
Accurately document repairs, diagnostic and maintenance work into shop management system
Ensures all necessary BAR requirements are met in Repair Order preparation and documentation

Sources and estimates all needed parts for repairs to customer vehicles
Suggests repairs for safety and improved performance and helps prioritize for customers in order of importance safety, economy, longevity etc.
Reviews all repairs made to vehicles at point of sale and assures customers have a clear understanding of repairs performed throughout all phases of the transaction including the original estimate through the final payment.

Performs minimal record keeping and other administrative functions required to support the business
Note: May require travel to different locations on an as needed basis

Knowledge/Skills/Abilities

Effective verbal and written communication skills in the language(s) required for the role, as justified for business necessity
Effective organization, interpersonal and negotiation skills
Ability to work scheduled hours as necessitated by business need
Strong math and computer skills with experience using software applications including word processing, spreadsheets, browsers, and email
Strong Member service focus

Automotive/mechanical background
Ability to drive vehicles equipped with manual transmission
Knowledge of equipment/tool operation and diagnostic/repair procedures

Education & Experience / Licenses & Certification

Valid driver license and acceptable driving record
High School Diploma or equivalent certification (GED)
3-5 years industry experience in auto repair
Automotive Service Excellence certification desired

Work Environment/Physical Requirements

Ability to lift and or carry up to 40lbs
Standing, bending, kneeling, pushing, reaching, lifting, climbing ladders

Apply Today

Home Security Installer

Sacramento, California

Why work for us?

Job Stability - Career Growth
Benefits – Medical, Dental, Vision, and more!
401k Matching – $1 for $1 company match up to 4% of pay
Paid Time Off – Accrual of 3 weeks PTO and nine holidays annually

ESSENTIAL FUNCTIONS:

Perform diagnostic evaluation of system issues and perform troubleshooting and repairs on low voltage security and home automation systems including cameras, thermostats, locks and more.
Install or upgrade new low voltage security and home automation systems inclusive of cameras, thermostats, door locks and more.
Must be flexible with schedule, shift will be Tuesday through Saturday.

KNOWLEDGE AND SKILLS:

Low voltage industry experience
Two or more years in a customer service industry role
Strong customer service communication and conflict resolution skills
Strong written and verbal communication skills
Previous experience with both hand and power tools (desired)
Some sales experience (desired)

EDUCATION, KNOWLEDGE, SKILLS, COMPETENCIES, CERTIFICATIONS/LICENSES:

High School Diploma or GED equivalent (required)
Must qualify for applicable licenses / certificates
The ability to use hand tools, laptop, and tablet (required)

#CLE_RX

Apply Today

Digital Product Manager

Phoenix, Arizona

Why Work For Us

Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Summary

Our Digital Product Manager supports multiple products within a line of business. Monitors and maintains documentation of enhancements, issues and systems defects and reports on trends and opportunities for improvement. Applies industry best practices and executes established product strategy to assigned work or projects.

Essential Functions

Define and own the strategy and digital roadmap from beginning to end for key digital experiences that will make Members love us even more and help us grow our business digitally.

Own the prioritization, execution and delivery of development backlog for the end-to-end platform; from front-end UX to backend CMS and CRM, and all of the APIs, and integrations in between.
Drive growth in KPIs and supporting metrics like traffic, engagement, retention, and conversions.
Be the voice of the Member through data and empathy.
Be a digital thought leader for a legacy business with a vision to innovate and transform
Align and collaborate with business line stakeholders to achieve shared goals and become a digital ambassador, providing training, best practices, and coaching.

Knowledge/Skills/Abilities

Your track record shows the equivalent of 5+ years of solving problems for consumers in a product-management-like role for a tech or internet company or venture.
You’ve built, or grown, either ecommerce or media and content online/mobile businesses.
You eat data for breakfast, lunch on customer feedback, and dine on consumer research and insights.
Your toolkit includes data driven decision making and a/b testing.
You embrace scrum.
Your Jira stories are on point.
There’s a little bit of consultant in you.
You relish talking design thinking and human centered design with our UX folks.
You can use browser devtools to show developers exactly what you mean and won’t get lost discussing the merits of RESTful APIs.
You hold your own speaking in front of a crowd.
People read your emails and understand them completely.
People love working with you.

Education & Experience/Licenses & Certification

Bachelor's degree in related area
2-3 years of experience in a digital or ecommerce role
1-2 years of experience as product manager
Certified Scrum Product Owner preferred

#LI-VB1

#VIC_RX

Apply Today

Home Security Installer

Hayward, California

Why work for us?

Job Stability - Career Growth
Benefits – Medical, Dental, Vision, and more!
401k Matching – $1 for $1 company match up to 4% of pay
Paid Time Off – Accrual of 3 weeks PTO and nine holidays annually

ESSENTIAL FUNCTIONS:

Perform diagnostic evaluation of system issues and perform troubleshooting and repairs on low voltage security and home automation systems including cameras, thermostats, locks and more.
Install or upgrade new low voltage security and home automation systems inclusive of cameras, thermostats, door locks and more.
Must be flexible with schedule, shift will be Tuesday through Saturday.

KNOWLEDGE AND SKILLS:

Low voltage industry experience
Two or more years in a customer service industry role
Strong customer service communication and conflict resolution skills
Strong written and verbal communication skills
Previous experience with both hand and power tools (desired)
Some sales experience (desired)

EDUCATION, KNOWLEDGE, SKILLS, COMPETENCIES, CERTIFICATIONS/LICENSES:

High School Diploma or GED equivalent (required)
Must qualify for applicable licenses / certificates
The ability to use hand tools, laptop, and tablet (required)

#CLE_RX

Apply Today

Tow/Shift Lead

San Francisco, California

Why Work For Us?

Great Pay - with the opportunity for increases when performance skill blocks are achieved
Training – You’ll attend a thorough, comprehensive, training program
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan
Paid Time Off- Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Summary:

Essential Functions

Responsible for oversight of shop operations to include inspecting/maintaining of company vehicles/ equipment for safe and efficient operation, battery inventory processes, administrative duties/reports and coordination of scheduling/dispatching
Coaching and development of employees, to include training, performance management and the corrective action process
Driving and operating the full range of service vehicles (i.e. loading/towing vehicles, flat tire changes, lock-out, fuel delivery services, etc.) for increased
Productivity gains and contribution to business results, to include knowledge sharing/coaching/training of peers; utilizing on-board computer, radio communications and mapping systems
On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving
Managing and maintenance of damages tracking system and coordination of resolution for customer complaints

Knowledge/Skills/Abilities

Ability to act in the role of a leader, to include coaching, mentoring and training
Superior customer service skills and the ability to interact with a wide-range of people
Proficient automotive knowledge

Education & Experience / Licenses & Certification

High School Diploma or GED equivalent
8+ years Experience operating a motor vehicle with a valid driver's license
Vocational technical automotive training/certification or equivalent experience (preferred)
ASE (Automotive Service Excellence) Certification (preferred)
AAA Compliance Training, RPST,TSAAC, Lock-out, PSP, Battery
Service Training

Work Environment/Physical Requirements

Apply Today

Administrative Assistant

San Francisco, California

Why Work For Us?

Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay.
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan.
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

Summary

Provides general clerical and administrative assistance to a department.

Essential Functions

Prepares presentations, composes letters and routine correspondence, and researches information.
Creates and maintains database, department organization charts and spreadsheet files.
Maintains confidentiality of all corporate, personnel and research matters.
Process new hire paperwork and on-boarding tasks.
Performs reception and telephone duties, including signing for front office packages as well as sorting and distributing mail.
May be required to make meeting and travel arrangements and may conduct training of other support staff.
Administers office operations or specialized business functions.
Manages the calendars and schedules appointments.
Organizes programs, events, meetings or conferences by arranging facilities and caterers, issuing information.
Types memos, payment requests and other department forms and documents.

Knowledge/Skills/Abilities

Skilled in developing effective relationships, communication skills, managing expectations in a fast paced organization.
Strong interpersonal, organizational, analytical, and communication skills.
Demonstrates conflict resolution skills in developing recommendations and solutions to solve issues.
Proficient in Microsoft Excel and PowerPoint system applications.
Knowledge of office procedures and office practices.
Strong written and verbal communication skills required.
Bilingual communication skills (preferred).

Education & Experience / Licenses & Certification

2 to 4 or more years of clerical, office and secretarial experience in a mid-to large company.
2 years in a corporate environment.
High school diploma or GED.
Associate Degree or some college coursework (preferred).

Work Environment/Physical Requirements

Apply Today

Smart Home Manager, Learning & Development

Tempe, Arizona

At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work.

Summary

The Learning & Development Manager will design, implement and facilitate learning programs that improve member experience, business performance and provide development to our team members.

Essential Functions

Manage a team of 6 Facilitators and Operations Leads
Work with leadership, training team, and outside consultants to develop training strategies and programs to align with our corporate goals
Accountable for setting success measures and executing training results to support strategies and operational performance goals
Make recommendations for vendor content selection in the areas of general training content, sales, service and other professional training
Responsible for vendor management and performance reviews in concert with strategic sourcing to ensure optimum service and pricing.
Develop and/or contribute to the development of the training budget, operational procedures and the forecasting of staffing needs
Manage a training budget
Design and deliver leadership, compliance, soft/technical skill, product and professional training as needed

Knowledge/Skills/Abilities

Proven Leadership ability managing small to medium size teams
Exceptional training, facilitation, and instructional design abilities
Excellent interpersonal skills and an ability to foster mentoring relationships
Sound judgment and decision making, critical thinking
Proficiency in training analytics and reporting for business results
Demonstrated ability to implement training best practices
Demonstrates energy, flexibility, creativity, and being a team player

Education & Experience / Licenses & Certification

Bachelor’s Degree from an accredited college or university in human resources, organizational development, or a closely related field
Minimum of five (5) years of high-level organizational training and development experience, including needs identification and training development, implementation and evaluation.
Minimum 2 years’ experience managing a training staff
Formal Facilitation, Design, Training Management, Performance Consulting experience preferred
Training Certification (i.e., CPLP, CPT, HPI, etc.) preferred

Work Environment / Physical Requirements

#OLG_RX

#LI-OH1

Apply Today

Automotive Repair Technician - Immediate Need! - $5,000 Sign On Bonus

Phoenix, Arizona

Why Work With Us:

Sign on Bonus $5,000 *
Great Pay – $40K to $130K DOE
Exceptional benefits within 30 days of hire, with employer contribution to medical/Dental/Vision premiums
401K Matching $1 to $1 up to 6% annually
15 Paid Days off (20 after 1 year) + 9 paid holidays for a great work/life balance, some Saturdays and no Sunday work
Tuition reimbursement for ASE Certifications
Paid Training
State of the art equipment
Clean well equipped shops with consistent car count
A free AAA Membership and numerous employee discounts

Job Responsibilities:

Performs work that is indicated on Approved Repair Orders.
Performs only needed and or customer requested services on vehicles.
Performs all repairs according to MAP (Motorist Assurance Program), OEM (Original Equipment Manufacturers) or accepted industry standard procedures
Assures all repairs are for the benefit of the member/customer.
Test drives all vehicles when practical for any/all performance or drivability concerns before performing work
- Exception: when unsafe or vehicle not drivable
- Retest drives after repairs completed to verify that repair solved defined problems
Maintains clean and safe work environment; cleans spills and debris immediately to reduce hazards
Maintain company provided equipment and machinery
Follows company and industry safety rules and regulations
Reports all unsafe conditions to supervisor including but not limited to lifts, overhead doors, and equipment
Attends all required training, seeks additional training to maintain and increase effectiveness
Keeps up to date on industry trends and repair procedures.
Attends and successfully completes at least 24 hours of continuing auto repair training per year sponsored and/or provided by the club.
Maintains customer vehicles in regard to cleanliness and does not tune or otherwise adjust any controls within the vehicle.
Verifies as soon as practicable that parts ordered for the vehicle assigned to them are correct.
Performs digital inspection and documents to their full potential. Notates all pertinent information into the shop inspection or management system, attaches all photos or videos to illustrate repairs or needs to the inspection.
Assures all comeback related repairs are prioritized as directed by manager or lead.
Communicates effectively as necessary with manager, service advisors and other technicians to contribute to the overall performance of the location
Responsible for the safety and accuracy of all repairs made and or systems inspected to assure vehicle is as safe or more safe condition as was prior to work commencing
Performs other related duties as assigned.
Note: May require travel to different locations on an as needed basis

Knowledge/Skills/Abilities

Effective verbal and written communication skills in the language(s) required for the role, as justified for business necessity
Effective organization, interpersonal and negotiation skills
Ability to work scheduled hours as necessitated by business need
Math and computer skills with experience using software applications including word processing, browsers, and email
Member service focus
Ability to drive vehicles equipped with manual transmission
Knowledge of equipment/tool operation and diagnostic/repair procedures
Maintains 100% productivity as measured by dividing hours worked by labor hours flagged

Education & Experience/ Licenses & Certifications

High School diploma or equivalent certification (GED)
Valid driver license and acceptable driving record
At least four years experience as an automotive technician
ASE Master Tech with L1 certification level or equivalent OEM certifications and fulfills ASE requirement within one year of hire. .
Smog Repair and Testing Certification preferred (CA only)

Work Environment/Physical Requirements

Ability to lift and or carry up to 50lbs
Standing, bending, kneeling, pushing, reaching, lifting, climbing ladders
Exposure to loud noises

* Sign On Bonus applies to qualified Master Repair Technicians

#AUTO

Apply Today

Automotive Service Advisors

Phoenix, Arizona

Phoenix Auto Center Opening Soon!

Come Join Us

Base salary + a generous commission plan
Exceptional benefits within 30 days of hire, with employer contribution to medical/Dental/Vision premiums
401K Matching $1 to $1 up to 6% annually
15 Paid Days off (20 after 1 year) + 9 paid holidays for a great work/life balance, some Saturdays and no Sundays
Tuition reimbursement for ASE Certifications
Paid Training
State of the art equipment
Clean well equipped shops with consistent car count
A free AAA Membership and numerous employee discounts

Job Profile Summary

Essential Duties

Responsible for performing all duties necessary to interact with members, determine their perceived auto repair needs and to meet and exceed their expectations of great customer service.
Accurately document repairs, diagnostic and maintenance work into shop management system
Ensures all necessary BAR requirements are met in Repair Order preparation and documentation

Sources and estimates all needed parts for repairs to customer vehicles
Suggests repairs for safety and improved performance and helps prioritize for customers in order of importance safety, economy, longevity etc.
Reviews all repairs made to vehicles at point of sale and assures customers have a clear understanding of repairs performed throughout all phases of the transaction including the original estimate through the final payment.

Performs minimal record keeping and other administrative functions required to support the business
Note: May require travel to different locations on an as needed basis

Knowledge/Skills/Abilities

Effective verbal and written communication skills in the language(s) required for the role, as justified for business necessity
Effective organization, interpersonal and negotiation skills
Ability to work scheduled hours as necessitated by business need
Strong math and computer skills with experience using software applications including word processing, spreadsheets, browsers, and email
Strong Member service focus

Automotive/mechanical background
Ability to drive vehicles equipped with manual transmission
Knowledge of equipment/tool operation and diagnostic/repair procedures

Education & Experience / Licenses & Certification

Valid driver license and acceptable driving record
High School Diploma or equivalent certification (GED)
3-5 years industry experience in auto repair
Automotive Service Excellence certification desired

Work Environment/Physical Requirements

Ability to lift and or carry up to 40lbs
Standing, bending, kneeling, pushing, reaching, lifting, climbing ladders

Apply Today

Life Insurance Agent

Mesa, Arizona

Essential Functions

Maximizes life insurance market penetration with current members and property/casualty insureds and stays vigilant for new sales opportunities. Maintains high quality production and persistency standards to assure profitable growth. Identifies and develops sales opportunities within the community. Follows company approved sales process in the completion of required financial, activity and sales reporting.
Provides life sales support and training on lead development and identification for the frontline employees, Insurance Sales Agents (P/C) and other staff who come in contact with members/ insureds. Establishes and maintains strong working relationships with front line employees, Sales Agents and the branch management team. Notifies Agents in a timely manner of result with referred lead. Provides leads from life insureds and other calls to Sales Agents for other products/services, i.e., membership, auto/homeowners and travel insurance.
Stays well-informed of changes and developments in policy and/or external practices. Attends meetings to obtain information, provide input, keep lines of communication open, stay updated and offer sales ideas when appropriate. Keeps current in industry; maintains continuing education for licensure.
Develops annual business plan with input and involvement from the Life Sales Manager to meet goals and determine responsibilities, including new business life sales, quality standards, as well as building outstanding customer relationships. Reviews plan objectives and reassesses strategies to align performance relative to annual sales goals.
Ensures compliance with NCNU and AAA Life and regulations, as well as external regulations

Knowledge/Skills/Abilities

Strong interpersonal, presentation and communication skills needed to interact with staff, members and insureds effectively
Ability to cultivate relationships with peers and staff; educates staff to make referrals to Life Insurance
Agents
Computer skills in basic software applications, and navigating business applications specific to life insurance
Demonstrated skills in selling life insurance and annuities; Skills to develop, track and effectively follow up on leads (preferred)
Strong knowledge in sales techniques, life product line illustrations, features and benefits (preferred)
Demonstrated skills in prospecting and lead generation abilities (preferred)
Bilingual communication skills (preferred)

Education & Experience/Licenses & Certification

High School Diploma or GED
Valid Automobile Operator's License
Active State Resident Life Insurance License
Bachelor's degree in related area or an equivalent combination of education and experience
(preferred)
1+ years experience in Life Insurance and/or Annuity Sales (preferred)
CLU, ChFC and/or LUTCF Designations (preferred)

Work Environment/Physical Requirements

#LI-ML1

#LIFE

Apply Today

Insurance Associate - Must Live in Arizona

Phoenix, Arizona

MUST LIVE IN ARIZONA

Being a Sales and Service Hero takes great willpower, hard work, and a commitment to meeting Member needs while ensuring regulatory compliance.

Essential Functions:

Enjoy making a high volume of outbound calls and emails to prospects that have expressed an interest online (internet leads) in receiving a quote from AAA
Proactively follow up on new insurance and roadside assistance sales, as well as marketing lists
Use sales techniques and product knowledge to identify customer-specific needs, including conducting insurance reviews to identify a range of suitable products
Leverage tools and underwriting guidelines to assess risks and ensure compliance when recommending products and coverage needs
Consistently meet or exceed all sales expectations and effectively overcome objections to close the sale and tracks all leads, including following up, to close assigned leads
Provides a sales experience that enhances the Member’s affinity to the AAA brand and results in greater Member satisfaction and loyalty
High school diploma or GED required, with 1 to 3 years of sales experience in the Insurance industry and/or call center preferred.
Ability to acquire the active and unrestricted state issued license(s) required to place property and casualty insurance within thirty (30) calendar days of hire. Active P&C resident license(s) preferred.
Be reliable to work a schedule that may include weekends/holidays and adhere to your assigned work schedule
Enjoy working from home and have a dedicated work space free of distractions/noise that includes a desk, chair, etc, along with the ability to hardwire your internet connection

What We Offer:

Training - You will receive virtual paid training that will set you up for success.
Licensing Assistance - AAA will assist with the cost of licensing
Compensation - Generous commission structure with the ability to earn commissions on every policy and product sales. (Agent average earnings $78,000)
Work from Home - We provide you with a computer, monitor, headset, and leads.
Schedule - We are open 7 days a week (including weekends and holidays) and offer several schedule options.
Paid Time Off - Accrue 5.2 hours of Paid Time Off every pay period during your first 12 months - that’s 17 days in your first year!
Volunteer Time - We know Heroes like to give back to their communities; we grant 24 hours of Paid Volunteer Time every year!
Benefits - For eligible Team Members, Medical, Dental, Vision, Life Insurance, Tuition Reimbursement, Employee Assistance Program and more!
401K - Dollar for dollar company match up to 6% of employee contributions.

Work Environment/Physical Requirements:

Works in an office environment sitting at a desk, table or computer workstation for extended periods of time. May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 100 percent of the time spent on the job involves the use of a personal computer.

#JOR_RX

Apply Today

Customer Service Representative - Must Live in Utah

Clearfield, Utah

MUST LIVE IN UTAH

Why work for us?

Great Pay – $16/hour with the ability to achieve additional raises
Commission - ability to earn commission on each sell
Training – You’ll attend a thorough, comprehensive training program
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Paid Time Off
24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Summary

Sales Associates serve our Members by selling and servicing memberships. Sales Associates thoughtfully assist our Members to acquire, maintain and make the most of their membership in AAA.

Essential Functions

Uses sales techniques and product knowledge to identify customer-specific needs to generate new sales to prospective and current Members. Effectively overcomes objections to close the sale.
Consistently provides a service experience that enhances the Member’s affinity to the AAA brand and results in greater Member satisfaction and loyalty.

Knowledge/Skills/Abilities

Possesses sales skills effectively employed in the tracking, following up on and closing of assigned leads.
Knowledge of desktop systems including but not limited to Microsoft Office software applications.

Education & Experience/Licenses & Certification

High school diploma or GED required.

**Please note that you will be asked to complete a candidate assessment following your application, via email. Your application will not be considered until the assessment has been completed.**

#JOR_RX

Apply Today

Licensed Insurance Agent

Clearfield, Utah

MUST LIVE IN UTAH

Being a Sales and Service Hero takes great willpower, hard work, and a commitment to meeting Member needs while ensuring regulatory compliance.

Essential Functions:

Enjoy making a high volume of outbound calls and emails to prospects that have expressed an interest online (internet leads) in receiving a quote from AAA
Proactively follow up on new insurance and roadside assistance sales, as well as marketing lists
Use sales techniques and product knowledge to identify customer-specific needs, including conducting insurance reviews to identify a range of suitable products
Leverage tools and underwriting guidelines to assess risks and ensure compliance when recommending products and coverage needs
Consistently meet or exceed all sales expectations and effectively overcome objections to close the sale and tracks all leads, including following up, to close assigned leads
Provides a sales experience that enhances the Member’s affinity to the AAA brand and results in greater Member satisfaction and loyalty
High school diploma or GED required, with 1 to 3 years of sales experience in the Insurance industry and/or call center preferred.
Ability to acquire the active and unrestricted state issued license(s) required to place property and casualty insurance within thirty (30) calendar days of hire. Active P&C resident license(s) preferred.
Be reliable to work a schedule that may include weekends/holidays and adhere to your assigned work schedule
Enjoy working from home and have a dedicated work space free of distractions/noise that includes a desk, chair, etc, along with the ability to hardwire your internet connection

What We Offer:

Training - You will receive virtual paid training that will set you up for success.
Licensing Assistance - AAA will assist with the cost of licensing
Compensation - Generous commission structure with the ability to earn commissions on every policy and product sales. (Agent average earnings $78,000)
Work from Home - We provide you with a computer, monitor, headset, and leads.
Schedule - We are open 7 days a week (including weekends and holidays) and offer several schedule options.
Paid Time Off - Accrue 5.2 hours of Paid Time Off every pay period during your first 12 months - that’s 17 days in your first year!
Volunteer Time - We know Heroes like to give back to their communities; we grant 24 hours of Paid Volunteer Time every year!
Benefits - For eligible Team Members, Medical, Dental, Vision, Life Insurance, Tuition Reimbursement, Employee Assistance Program and more!
401K - Dollar for dollar company match up to 6% of employee contributions.

Work Environment/Physical Requirements:

Works in an office environment sitting at a desk, table or computer workstation for extended periods of time. May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 100 percent of the time spent on the job involves the use of a personal computer.

#IA

Apply Today

Forecasting & Scheduling Coordinator - Arizona

Phoenix, Arizona

Why Work For Us?

Training – You’ll attend a thorough, comprehensive, training program
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Summary

Essential Functions

Tracks call volume, average handle times, number of contact center employees and attrition trends for multiple lines of business
Analyzes contact center trends, including call volumes and call patterns, to forecast workload needed to support various channels thereby ensuring member service needs are met
Provides data and additional information to be used for capacity planning.
Delivers results of analysis and formulates recommendation(s) and provides information to internal team members and leadership.
Utilizes data from various workforce management tools to provide in-depth analysis of workload factors for business areas with basic to moderately complex multi-skill member contact areas.
Maintain an effective working relationship with Information Systems to fully understand call routing and telephone systems impact to the Care Center.
Works with supervisors in determining accurate staffing levels through workflow analysis
Perform annual, quarterly, monthly, and weekly audits of statistical data to determine trending and staffing requirements
Schedule appropriate interval reports and graphs including weekly and monthly reports, and other reports as requested by leadership team

Knowledge/Skills/Abilities

Staff planning and Workforce Management experience preferred
Excellent teamwork, organization and project management skills
Ability to manage multiple priorities
Ability to maintain confidentiality and professionalism
Advanced in Excel

Education & Experience / Licenses & Certification

1+ years’ experience scheduling, forecasting or workload capacity analysis to include utilization of workforce management tools & data analysis tools, telecommunications tools, contact routing and workload delivery systems.
Experience within a complex call center environment preferred

Work Environment/Physical Requirements

#ERS

Apply Today

Call Receiver, Work At Home (MUST LIVE IN ARIZONA)

Tucson, Arizona

At AAA, our purpose is to serve our Members. Whether on the front lines or behind the scenes, everyone in our Emergency Road Services group is instrumental in creating outstanding Member experiences. One of the most important ways in which we do that is by helping Members in their greatest time of need, when they are stranded on the side of the road.

Being a Call Receive Hero is rewarding and meaningful but takes great willpower, hard work, and emotional strength.

Essential Functions:

Enjoy a fast paced environment; handling 75 - 100 calls per shift
Be skilled at using multiple applications simultaneously and navigation tools like Google maps
Deliver extraordinary customer service to our Members by using sound judgment to make decisions that adhere to policy and procedures
Demonstrate empathy, problem solving, and listening skills to assess Member safety and be able to provide clear and proficient verbal and written communication
Be reliable to work a schedule that may include weekends/holidays and adhere to your assigned work schedule
Enjoy working from home and have a dedicated work space free of distractions/noise that includes a desk, chair, etc, along with the ability to hardwire your internet connection

What We Offer:

Great Pay - Earn $17.50/hour.
Fluency in Spanish is a plus and you may be eligible to earn up to an additional $80/month.
Work from Home - We provide you with a computer, monitor, headset, and Members to rescue.
Schedule - We are open 24/7 (including weekends and holidays) and offer several schedule options including overnight.
Paid Time Off - Accrue 5.2 hours of Paid Time Off every pay period during your first 12 months - that’s 17 days in your first year!
Volunteer Time - We know Heroes like to give back to their communities; we grant 24 hours of Paid Volunteer Time every year!
Training - You will receive virtual paid training that will set you up for success.
Benefits - For eligible Team Members, Medical, Dental, Vision, Life Insurance, Tuition Reimbursement, Employee Assistance Program and more!
401K - Dollar for dollar company match up to 6% of employee contributions.
Annual Incentive Plan – Eligibility to participate in our AAA annual bonus plan.

Work Environment/Physical Requirements:

**Please note that you will be asked to complete a candidate assessment following your application, via email. Your application will not be considered until the assessment has been completed.**

#ERS

Apply Today

Call Receiver

Clearfield, Utah

MUST LIVE IN UTAH!!!!

Being a Call Receive Hero is rewarding and meaningful but takes great willpower, hard work, and emotional strength.

Essential Functions:

Enjoy a fast paced environment; handling 75 - 100 calls per shift
Be skilled at using multiple applications simultaneously and navigation tools like Google maps
Deliver extraordinary customer service to our Members by using sound judgment to make decisions that adhere to policy and procedures
Demonstrate empathy, problem solving, and listening skills to assess Member safety and be able to provide clear and proficient verbal and written communication
Be reliable to work a schedule that may include weekends/holidays and adhere to your assigned work schedule
Enjoy working from home and have a dedicated work space free of distractions/noise that includes a desk, chair, etc, along with the ability to hardwire your internet connection

What We Offer:

We offer $17.50/hour to start and $18.00/hour for bilingual
Shift differential from $0.50 to $2.00 on on evening and weekend shift
Work from the comfort of your home
Team Members accrue 5.2 hours of Paid Time Off every pay period - that’s 17 days in your first year!
We observe 9 holidays each year. Working an observed holiday will get you extra pay!
We know Heroes like to give back to their communities; we grant 24 hours of Paid Volunteer Time every year!
You will receive Hero training courtesy of our AAA Hero Academy
Medical, Dental, Vision, Life Insurance, Tuition Reimbursement, a wellness program and more!
401K dollar for dollar company matching up to 6% of employee contributions
Annual Bonus based on individual and company performance

Work Environment/Physical Requirements:

**Please note that you will be asked to complete a candidate assessment following your application, via email. Your application will not be considered until the assessment has been completed.**

#ERS

Apply Today

Workforce Management Scheduling Coordinator - Arizona

Phoenix, Arizona

Why Work For Us?

Training – You’ll attend a thorough, comprehensive, training program
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Summary

Essential Functions

Tracks call volume, average handle times, number of contact center employees and attrition trends for multiple lines of business
Analyzes contact center trends, including call volumes and call patterns, to forecast workload needed to support various channels thereby ensuring member service needs are met
Provides data and additional information to be used for capacity planning.
Delivers results of analysis and formulates recommendation(s) and provides information to internal team members and leadership.
Utilizes data from various workforce management tools to provide in-depth analysis of workload factors for business areas with basic to moderately complex multi-skill member contact areas.
Maintain an effective working relationship with Information Systems to fully understand call routing and telephone systems impact to the Care Center.
Works with supervisors in determining accurate staffing levels through workflow analysis
Perform annual, quarterly, monthly, and weekly audits of statistical data to determine trending and staffing requirements
Schedule appropriate interval reports and graphs including weekly and monthly reports, and other reports as requested by leadership team

Knowledge/Skills/Abilities

Staff planning and Workforce Management experience preferred
Excellent teamwork, organization and project management skills
Ability to manage multiple priorities
Ability to maintain confidentiality and professionalism
Advanced in Excel

Education & Experience / Licenses & Certification

1+ years’ experience scheduling, forecasting or workload capacity analysis to include utilization of workforce management tools & data analysis tools, telecommunications tools, contact routing and workload delivery systems.
Experience within a complex call center environment preferred

Work Environment/Physical Requirements

#ERS

#JOR_RX

#RIN

Apply Today

Workforce Management Scheduling Coordinator - Utah

Clearfield, Utah

Why Work For Us?

Training – You’ll attend a thorough, comprehensive, training program
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Summary

Essential Functions

Tracks call volume, average handle times, number of contact center employees and attrition trends for multiple lines of business
Analyzes contact center trends, including call volumes and call patterns, to forecast workload needed to support various channels thereby ensuring member service needs are met
Provides data and additional information to be used for capacity planning.
Delivers results of analysis and formulates recommendation(s) and provides information to internal team members and leadership.
Utilizes data from various workforce management tools to provide in-depth analysis of workload factors for business areas with basic to moderately complex multi-skill member contact areas.
Maintain an effective working relationship with Information Systems to fully understand call routing and telephone systems impact to the Care Center.
Works with supervisors in determining accurate staffing levels through workflow analysis
Perform annual, quarterly, monthly, and weekly audits of statistical data to determine trending and staffing requirements
Schedule appropriate interval reports and graphs including weekly and monthly reports, and other reports as requested by leadership team

Knowledge/Skills/Abilities

Staff planning and Workforce Management experience preferred
Excellent teamwork, organization and project management skills
Ability to manage multiple priorities
Ability to maintain confidentiality and professionalism
Advanced in Excel

Education & Experience / Licenses & Certification

1+ years’ experience scheduling, forecasting or workload capacity analysis to include utilization of workforce management tools & data analysis tools, telecommunications tools, contact routing and workload delivery systems.
Experience within a complex call center environment preferred

Work Environment/Physical Requirements

#ERS

#RIN

#JOR_RX

Apply Today

Member Experience Associate

Henderson, Nevada

Why Work For Us?

Great Pay – Paid training and competitive hourly base + incentives.
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay.
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

Summary:

Essential Functions

Performs routine sales, service and operational functions for AAA Members including; DMV, cashiering, auto travel, notary and insurance sales support, with expectations for maintaining required standards, policies and procedures.
Understands and actively promotes products and services to achieve individual goals in support of meeting organization goals and objectives.
Overcomes obstacles that create barriers to Team Member or branch efforts and identifies process improvement opportunities and proposes solutions.
Acts as an agent for change while promoting AAA’s guiding principles and core values.

Knowledge/Skills/Abilities

Demonstrates sales and service skills. Able to effectively interact, face-to-face, with new, prospective and existing Members.
Accuracy and comfort handling money, making change, balancing cash drawer.
Good computer skills, proficient in both reading and basic arithmetic.
Good written and verbal communication skills in person and over the phone.
Ability to multitask in response to requests, requirements and Member/Team Member expectations. Ability to accept feedback and correct course as necessary.

Education & Experience / Licenses & Certification

High school diploma or GED required.
Two years sales and customer service experience. Outside sales experience preferred.
Experience working with sales and service standards and goals required.
Current & valid Driver's License with clean history may be required.
Bonding and fingerprinting may be required.
P&C Licensing may be required.

Work Environment/Physical Requirements

Works in a variety of office environments where standing, walking or sitting at a desk, table or computer workstation may be required for extended periods of time.
May travel by car, plane or other form of transportation to attend business meetings or conferences.
May be required to work in one or more locations in a defined service area. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

#MEA

Apply Today

Auto Tech II

Fairfield, California

Why Work For Us?

Great Pay - with the opportunity for increases when performance skill blocks are achieved
Training – You’ll attend a thorough, comprehensive, training program
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Summary

Essential Functions

Performs vehicle inspections, oil changes, and other routine maintenance related services.
Performs vehicle repairs such as, brake services, tune-ups, timing belt services, air conditioning inspection and repair.
Interprets and completes work orders and related documentation assigned by shop manager.
Documents include, but are not limited to, parts, requisitions, diagnostics reports, inspection forms and recommendations.
Assists other technicians as assigned.
Maintains clean and orderly work area.
Returns shop supplied equipment to proper locations, ready for other technicians to use.
Perform smog inspections as required.

Knowledge/Skills/Abilities

Clear and proficient verbal and written communication even under pressure.
Common knowledge of vehicle components and the common reasons for vehicle failure.
Demonstrates problem solving and listening skills to evaluate member safety as well as the ability. to discern safety issues and respond appropriately.

Education & Experience/Licenses & Certification

High school diploma or equivalent
Automotive trade school certification or equivalent experience
California Smog License
Valid Automobile Operator’s License
3 – 5 years Experience in inspecting and repairing cars and light trucks
ASE certified in L1 and at least 4 other areas
EPA Clean Air Act License #609 (for air conditioning diagnostics and repair)

Work Environment/Physical Requirements

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Master Automotive Technician - $5,000 Sign on Bonus

San Jose, California

Why Work With Us!

Master Tech Sign On Bonus $5,000
Exceptional benefits within 30 days of hire, with employer contribution to Medical/Dental/Vision premiums
401K Matching $1 to $1 up to 6% annually
Paid Training
Opportunity for advancement
Tuition reimbursement for automotive education and ASE Certifications
15 Paid Days off (20 after 1 year) + 9 paid holidays, some Saturdays and no Sundays for a true work life balance
Clean well equipped shops with consistent car count
Free AAA Membership and numerous employee discounts

Job Responsibilities:

Performs work that is indicated on Approved Repair Orders.
Performs only needed and or customer requested services on vehicles.
Performs all repairs according to MAP (Motorist Assurance Program), OEM (Original Equipment Manufacturers) or accepted industry standard procedures
Assures all repairs are for the benefit of the member/customer.
Test drives all vehicles when practical for any/all performance or drivability concerns before performing work
- Exception: when unsafe or vehicle not drivable
- Retest drives after repairs completed to verify that repair solved defined problems
Maintains clean and safe work environment; cleans spills and debris immediately to reduce hazards
Maintain company provided equipment and machinery
Follows company and industry safety rules and regulations
Reports all unsafe conditions to supervisor including but not limited to lifts, overhead doors, and equipment
Attends all required training, seeks additional training to maintain and increase effectiveness
Keeps up to date on industry trends and repair procedures.
Attends and successfully completes at least 24 hours of continuing auto repair training per year sponsored and/or provided by the club.
Maintains customer vehicles in regard to cleanliness and does not tune or otherwise adjust any controls within the vehicle.
Verifies as soon as practicable that parts ordered for the vehicle assigned to them are correct.
Performs digital inspection and documents to their full potential. Notates all pertinent information into the shop inspection or management system, attaches all photos or videos to illustrate repairs or needs to the inspection.
Assures all comeback related repairs are prioritized as directed by manager or lead.
Communicates effectively as necessary with manager, service advisors and other technicians to contribute to the overall performance of the location
Responsible for the safety and accuracy of all repairs made and or systems inspected to assure vehicle is as safe or more safe condition as was prior to work commencing
Performs other related duties as assigned.
Note: May require travel to different locations on an as needed basis

Knowledge/Skills/Abilities

Effective verbal and written communication skills in the language(s) required for the role, as justified for business necessity
Effective organization, interpersonal and negotiation skills
Ability to work scheduled hours as necessitated by business need
Math and computer skills with experience using software applications including word processing, browsers, and email
Member service focus
Ability to drive vehicles equipped with manual transmission
Knowledge of equipment/tool operation and diagnostic/repair procedures
Maintains 100% productivity as measured by dividing hours worked by labor hours flagged

Education & Experience/ Licenses & Certifications

High School diploma or equivalent certification (GED)
Valid driver license and acceptable driving record
At least four years experience as an automobile technician
ASE Master Tech with L1 certification level or equivalent OEM certifications and fulfills ASE requirement within one year of hire. .
Smog Repair and Testing Certification preferred (CA only)

Work Environment/Physical Requirements

Ability to lift and or carry up to 50lbs
Standing, bending, kneeling, pushing, reaching, lifting, climbing ladders
Exposure to loud noises

Apply Today

Automotive Repair Technician - $2,500 Sign On Bonus

Henderson, Nevada

New Henderson Auto Center Opening Soon!

Come Join Us

Why Work With Us:

$2,500 Sign on Bonus
Exceptional benefits within 30 days of hire, with employer contribution to medical/Dental/Vision premiums
401K Matching $1 to $1 up to 6% annually
15 Paid Days off (20 after 1 year) + 9 paid holidays for a great work/life balance, some Saturdays and no Sundays
Tuition reimbursement for ASE Certifications
Paid Training
State of the art equipment
Clean well equipped shops with consistent car count
A free AAA Membership and numerous employee discounts

What You'll Do:

Performs work that is indicated on Approved Repair Orders.
Performs only needed and or customer requested services on vehicles.
Performs all repairs according to MAP (Motorist Assurance Program), OEM (Original Equipment Manufacturers) or accepted industry standard procedures
Assures all repairs are for the benefit of the member/customer.
Test drives all vehicles when practical for any/all performance or drivability concerns before performing work
Exception: when unsafe or vehicle not drivable
Retest drives after repairs completed to verify that repair solved defined problems
Maintains clean and safe work environment; cleans spills and debris immediately to reduce hazards
Maintain company provided equipment and machinery
Follows company and industry safety rules and regulations
Reports all unsafe conditions to supervisor including but not limited to lifts, overhead doors, and equipment
Attends all required training, seeks additional training to maintain and increase effectiveness
Keeps up to date on industry trends and repair procedures.
Attends and successfully completes at least 24 hours of continuing auto repair training per year sponsored and/or provided by the club.
Maintains customer vehicles in regard to cleanliness and does not tune or otherwise adjust any controls within the vehicle.
Verifies as soon as practicable that parts ordered for the vehicle assigned to them are correct.
Performs digital inspection and documents to their full potential. Notates all pertinent information into the shop inspection or management system, attaches all photos or videos to illustrate repairs or needs to the inspection.
Assures all comeback related repairs are prioritized as directed by manager or lead.
Communicates effectively as necessary with manager, service advisors and other technicians to contribute to the overall performance of the location
Responsible for the safety and accuracy of all repairs made and or systems inspected to assure vehicle is as safe or more safe condition as was prior to work commencing
Performs other related duties as assigned.
Note: May require travel to different locations on an as needed basis

Knowledge/Skills/Abilities

Effective verbal and written communication skills in the language(s) required for the role, as justified for business necessity
Effective organization, interpersonal and negotiation skills
Ability to work scheduled hours as necessitated by business need
Math and computer skills with experience using software applications including word processing, browsers, and email
Member service focus
Ability to drive vehicles equipped with manual transmission
Knowledge of equipment/tool operation and diagnostic/repair procedures
Maintains 100% productivity as measured by dividing hours worked by labor hours flagged

Education & Experience/ Licenses & Certifications

High School diploma or equivalent certification (GED)
Valid driver license and acceptable driving record
At least two years experience as an automobile technician or mechanic
ASE Certifications Preferred

Work Environment/Physical Requirements

Ability to lift and or carry up to 50lbs
Standing, bending, kneeling, pushing, reaching, lifting, climbing ladders
Exposure to loud noises

#MCC_RX

Apply Today

Automotive Technician - $5,000 Sign on Bonus

Scottsdale, Arizona

Why Work With Us:

Certified Technician Sign on Bonus $5,000
Great Pay – $40K to $130K DOE
Exceptional benefits within 30 days of hire, with employer contribution to medical/Dental/Vision premiums
401K Matching $1 to $1 up to 6% annually
15 Paid Days off (20 after 1 year) + 9 paid holidays for a great work/life balance, some Saturdays and no Sundays
Tuition reimbursement for ASE Certifications
Paid Training
State of the art equipment
Clean well equipped shops with consistent car count
A free AAA Membership and numerous employee discounts

Job Responsibilities:

Performs work that is indicated on Approved Repair Orders.
Performs only needed and or customer requested services on vehicles.
Performs all repairs according to MAP (Motorist Assurance Program), OEM (Original Equipment Manufacturers) or accepted industry standard procedures
Assures all repairs are for the benefit of the member/customer.
Test drives all vehicles when practical for any/all performance or drivability concerns before performing work
- Exception: when unsafe or vehicle not drivable
- Retest drives after repairs completed to verify that repair solved defined problems
Maintains clean and safe work environment; cleans spills and debris immediately to reduce hazards
Maintain company provided equipment and machinery
Follows company and industry safety rules and regulations
Reports all unsafe conditions to supervisor including but not limited to lifts, overhead doors, and equipment
Attends all required training, seeks additional training to maintain and increase effectiveness
Keeps up to date on industry trends and repair procedures.
Attends and successfully completes at least 24 hours of continuing auto repair training per year sponsored and/or provided by the club.
Maintains customer vehicles in regard to cleanliness and does not tune or otherwise adjust any controls within the vehicle.
Verifies as soon as practicable that parts ordered for the vehicle assigned to them are correct.
Performs digital inspection and documents to their full potential. Notates all pertinent information into the shop inspection or management system, attaches all photos or videos to illustrate repairs or needs to the inspection.
Assures all comeback related repairs are prioritized as directed by manager or lead.
Communicates effectively as necessary with manager, service advisors and other technicians to contribute to the overall performance of the location
Responsible for the safety and accuracy of all repairs made and or systems inspected to assure vehicle is as safe or more safe condition as was prior to work commencing
Performs other related duties as assigned.
Note: May require travel to different locations on an as needed basis

Knowledge/Skills/Abilities

Effective verbal and written communication skills in the language(s) required for the role, as justified for business necessity
Effective organization, interpersonal and negotiation skills
Ability to work scheduled hours as necessitated by business need
Math and computer skills with experience using software applications including word processing, browsers, and email
Member service focus
Ability to drive vehicles equipped with manual transmission
Knowledge of equipment/tool operation and diagnostic/repair procedures
Maintains 100% productivity as measured by dividing hours worked by labor hours flagged

Education & Experience/ Licenses & Certifications

High School diploma or equivalent certification (GED)
Valid driver license and acceptable driving record
At least four years experience as an automobile technician
ASE Master Tech with L1 certification level or equivalent OEM certifications and fulfills ASE requirement within one year of hire. .
Smog Repair and Testing Certification preferred (CA only)

Work Environment/Physical Requirements

Ability to lift and or carry up to 50lbs
Standing, bending, kneeling, pushing, reaching, lifting, climbing ladders
Exposure to loud noises

Apply Today

Long Haul Driver

Sacramento, California

Essential Functions
● Driving and operating a service vehicle (i.e. loading/towing vehicles, flat tire changes, lock-out, fuel delivery services, etc.)
● On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving
● Utilizing on-board computer, radio communications, and mapping systems
● Completion of daily paperwork (i.e. call-logs, battery invoices, cash receipts, etc.)
● Inspecting and submitting maintenance reports of company vehicles for safe and efficient operation
● Education and training. I.E.: AAA Compliance Training, RPST,TSAAC, Lock-out, PSP, Battery Service Training

Knowledge/Skills/Abilities
● Ability to learn new skills through training
● Ability to drive a manual/automatic shift vehicle
● Ability to ride a bicycle at a skilled level.
● Customer service skills and the ability to interact with a wide-range of people
● Basic math skills
● Ability to communicate effectively and a strong command of the English language
● Basic automotive knowledge
● Basic computer knowledge
● Bilingual communication skills

Education & Experience / Licenses & Certification
• High School Diploma or GED equivalent
• 6 – 7 years Experience operating a motor vehicle with a valid driver's license
• Vocational technical automotive training/certification or equivalent experience (preferred)
• ASE (Automotive Service Excellence) certification(preferred)
Work Environment/Physical Requirements
Works outdoors at vehicle sites when servicing vehicles. Lifting and carrying tires and parts, weighing up to 50 pounds, several times a day;
bending, kneeling and stooping as required for service calls. Works in all weather and all traffic conditions. Vehicle recovery sites may be
wet, messy and hazardous.

Apply Today

Fire Alarm Service Technician

Tempe, Arizona

Why work for us?

Job Stability - Career Growth
Great Benefits - Medical/Dental/Vision
Retirement - 401k matching up to 4%
Work/Life Balance - PTO 3 Weeks + 9 paid holidays

This position is responsible for service, repair, maintenance, and inspections of fire alarm and life safety systems for the existing customer base. These services are critical for the ongoing customer service experience and satisfaction of the account base. The department has primary responsibility for customer retention through the responsiveness and provision of inspection, repair, support, and maintenance operations and service. This is the entry level position.

RESPONSIBILITIES/JOB DUTIES

Perform fire alarm/low voltage repairs, maintenance, and upgrades
Support of the service advisors, key account coordinators, and customer support representatives in the performance of their jobs and service calls
Create reports for customer and agency documentation and submittal
Maintain relationship with municipal and state fire authorities for licensing and inspections
Interface with the monitoring center manager and supervisors
Maintain relationships with major accounts and multi-location accounts to ensure satisfaction and retention
Interface with the sales departments to address current service issues and plan support for future growth.

KNOWLEDGE AND SKILLS

Two or more years in the installation and/or service of low voltage systems
Strong customer service communication and conflict resolution skills
Experience in the inspection of fire alarm and life safety systems preferred
Technical knowledge of fire, life safety, and suppression system design and operation is preferred
Strong written and verbal communication skills

EDUCATION, KNOWLEDGE, SKILLS, COMPETENCIES,CERTIFICATIONS/LICENSES 

Must qualify for state alarm agent license
Knowledge of life safety and electrical codes preferred
Technical certifications are preferred (CSA, NICET)
Equipment manufacturer’s training and/or certifications are required
Computer / tablet literacy

SUPERVISORY RESPONSIBILITIES
The position provides direct inspections and service of customer systems. Responsibilities include interface with and support for internal customers, including office and sales teams. Work directly with customers to maintain relationships, perform conflict resolution, and achieve customer satisfaction for retention. The technician will be expected to expand their skill set into fire sprinkler and suppression systems.

WORKING ENVIRONMENT/ MINIMUM PHYSICAL REQUIREMENTS 
This position includes primarily field time. Physical requirements include standing, sitting, bending, lifting, and climbing. Lifting will include up to 40 pounds. Extensive use of a personal computer and tablet is required. Use of hand and power tools is required on occasion.

#OSC_RX

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Learning & Development Specialist

Phoenix, Arizona

At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work.

Why Work For Us?

Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Essential Functions

Provide instructional expertise and recommendations to ensure creative, innovative, and scalable programs for all levels using adult learning theories and methodologies (such as ADDIE, SAM, AGILE)
Independent design and delivery of training curriculum to meet identified training needs using rapid development tools and process
Consult with functional course owners, leaders, SMEs, and target audience to gather information needed in the creation, implementation and improvement of training programs/materials. Collaborate throughout project (i.e., initial planning, content brainstorming sessions, development and delivery) to meet goals and performance objectives
Establish project plans, leads teams in the development of new learning content, and monitors completion of milestones and deliverables
Leads others and participates in the design of curriculum, instruction, and assessment materials using knowledge of current trends and best practices in learning and development
Create learning plans to guide the development and/or curation of program content
Create high-quality, high-impact learning materials and manage need for ongoing maintenance through maintenance schedules
Develop facilitation criteria for instructor-led program components, conducts train-the-trainer and pilot sessions, as needed
Facilitate engaging instructor-led experiences effectively across a range of learners and content
Write course content and create relevant graphics to reflect and expand the scope, sequence, and learning objectives developed through team collaboration
Identifies innovative ways for training projects, content and delivery to be updated or improved.

Knowledge/Skills/Abilities

Comprehensive knowledge of adult learning theory, instructional design theory, and organizational behavior needed to create instructional materials and ensure exceptional facilitation
Ability to deliver effective training workshops through a variety of methods
Ability to identify learning gaps and provide improvements to content and delivery
Ability to manage multiple projects simultaneously, work effectively in an environment that is constantly changing and evolving to bring about change
Ability to communicate through verbal and written means with individuals, small groups and in front of large audiences at all levels of the organization using superior written and oral communication skills, including instructional design, facilitation, and presentation skills
Strong diagnostic, analytical, and problem-solving skills plus the ability to ask appropriate questions, probe for understanding, and work in collaboration with others to achieve desired results

Education & Experience/Licenses & Certification

BA or BS Degree (preferred)
Minimum 8 years of experience developing and delivering instructor-led learning, leadership, e-learning, and blended learning (required)
Inclusive of 5+ years of experience in operations , insurance, travel or emergency road service/dispatch business a plus (preferred)
Experience with learning management systems and e-learning software
Knowledge of a variety of instructional media including instructor-led, online, and virtual instructor-led training
Experience with multimedia and web design technologies including video conferencing/webinar technologies
Formal Training Design certification or education (i.e. CPLP, Instructional Design Certification) a plus
Proficiency with Google Apps, Microsoft Office Suite, MS PowerPoint, course authoring (Articulate Storyline 2), multimedia development, and virtual presentation

Work Environment/Physical Requirements

Works in an office environment sitting at a desk, table, computer workstation or standing for extended periods of time. Will travel by car, plane or other form of transportation to execute training, attend business meetings or conferences. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer. Must have the ability to lift and carry training equipment and materials, up to 30 pounds.

#OLG_RX

#LI-OH1

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Manager, Car Repair

Scottsdale, Arizona

Why Work For Us?

Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Job Summary

Essential Duties

Develops strategic and tactical plans for business expansion opportunities. This includes preparing annual budgets and business plans, additional financial, market and business analysis as needed.
Responsible for executing behavioral tactics to achieve established goals.
Works closely with Emergency Road Service and AAA Managers to ensure effective support of repair operations.
In partnership with leadership, develop marketing campaigns, promotional copy and tracks success.
Collaboratively supports others lines of business to develop and coordinate opportunities to maximize COR’s exposure and supports cross-sell product opportunities.
Plans, recruits and selects the talent required to grow the business.
Provides active, engaged leadership through behavioral coaching and mentoring.
Conducts performance evaluation and performance management activities for employees.
Champion of Team Member engagement ensuring all Team Members understand how their work is connected and important to corporate strategy.
Understands and manages to a profit and loss statement. Manages activities to drive results.
Reviews metrics to determine efficiencies and recommend products, solutions and best practices.
Responsible for large vendor relationships and commercial business offers.

Knowledge and Skills

Highly developed leadership skills, quantitative and analytical skills with a proven ability to make data-driven decisions
Ability to communicate effectively - verbal and written.
Strong change management skills and the ability to operate in an environment of ambiguity.
Ability to work cross-functionally across many business units and functions.
Financial management experience, proficient math skills and adept at statistical analysis.
Ability to write and execute business and financial plans.
Working knowledge of Microsoft Office products.
Automotive/mechanical background (preferred).
Ability to drive vehicles equipped with manual transmission (preferred).
Knowledge of equipment/tool operation and diagnostic/repair procedures (preferred).

Education and Experience

5+ years Industry experience in providing repair, maintenance, and/or emergency road services for passenger and/or commercial vehicles (preferred).
5+ years management or leadership experience (Does not have to be in addition to 5+ years industry experience, above).
Bachelor's degree in related area or an equivalent combination of education and experience (preferred).
ASE Certification (preferred).

Work Environment/Physical Requirements

#LI-CM1

#CATH_RX

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Member Experience Associate

Sparks, Nevada

Why Work For Us?

Great Pay – Paid training and competitive hourly base + incentives.
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay.
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

Summary:

Essential Functions

Performs routine sales, service and operational functions for AAA Members including; DMV, cashiering, auto travel, notary and insurance sales support, with expectations for maintaining required standards, policies and procedures.
Understands and actively promotes products and services to achieve individual goals in support of meeting organization goals and objectives.
Overcomes obstacles that create barriers to Team Member or branch efforts and identifies process improvement opportunities and proposes solutions.
Acts as an agent for change while promoting AAA’s guiding principles and core values.

Knowledge/Skills/Abilities

Demonstrates sales and service skills. Able to effectively interact, face-to-face, with new, prospective and existing Members.
Accuracy and comfort handling money, making change, balancing cash drawer.
Good computer skills, proficient in both reading and basic arithmetic.
Good written and verbal communication skills in person and over the phone.
Ability to multitask in response to requests, requirements and Member/Team Member expectations. Ability to accept feedback and correct course as necessary.

Education & Experience / Licenses & Certification

High school diploma or GED required.
Two years sales or customer service experience.
Experience working with sales and service standards and goals.
Current & valid Driver's License with clean history may be required.
Bonding and fingerprinting may be required.
P&C Licensing may be required.

Work Environment/Physical Requirements

Works in a variety of office environments where standing, walking or sitting at a desk, table or computer workstation may be required for extended periods of time.
May travel by car, plane or other form of transportation to attend business meetings or conferences.
May be required to work in one or more locations in a defined service area. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

#MEA

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Financial Analyst

Walnut Creek, California

Why Work For Us?

Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Summary

Our Financial Analyst is tasked with generating and maintaining financial models with accuracy and efficiency and reports in partnership with Manager or other Analysts.

Essential Functions

Deliver accurate and timely month-end close results in conjunction with Corporate Accounting

Foundational understanding and application of Accounting principals to ensure AAA operates per U.S. G.A.A.P

Identifies unrealistic assumptions through data, conversations and facts.
Sources content for financial models and reports, including industry data, external research, as well as assumptions as input.
Uses information to improve existing models (e.g. to investigate trends, actual spend, proposed projects) or create new models.
Works on special projects that may be complex and financial planning with others in Finance and/or internal clients
Provides analysis of key assumptions, reviews plans and budgets for consistency.
Must be able to point out and correct errors, faulty assumptions, and suggest changes in approach.
Develops effective presentation materials for Manager and to present to Manager.
Works with others to implement solutions, strategies and actions to Manager or others within Finance and/or internal client).
Determines key issues and provides evaluation verbally or in presentation form to Manager or other Analysts.
May assist in larger projects and/or assume responsibility for a portion of the project.

Knowledge/Skills/Abilities

Understand, apply, and interpret broad financial analysis concepts and U.S. G.A.A.P Accounting principals
Ability to understand accounting concepts, including analysis of financial statements (may require Analyst to seek development through outside courses or materials (preferred).
Strong mathematical, analytical and organizational skills needed.
Has strong business writing skills.

Education & Experience / Licenses & Certification

Bachelor's degree in related area or an equivalent combination of education and experience.
2+ years of experience conducting financial and/or business analysis

#LI-VB1

#VIC_RX

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AAA Tow Driver

Fairfield, California

Why Work For Us?

Great Pay - Great Hourly pay $20.63 hourly with the potential to make up to an ADDITIONAL $1,300 per month with quality and productivity incentives!
Training – You’ll attend a thorough, comprehensive, training program
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Monthly bonus potential
Paid Time Off- Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Essential Functions

Driving and operating a service vehicle (i.e. flat tire changes, lock-out, fuel delivery services, etc.)
On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving
Leverages sales skills for offering products and services from AAA to member during service interaction
Utilizing on-board computer, radio communications, and mapping systems
Completion of daily paperwork (i.e. call-logs, battery invoices, cash receipts, etc.)

Knowledge/Skills/Abilities

Clear and proficient verbal and written communication even under pressure
Common knowledge of vehicle components and the common reasons for vehicle failure
Demonstrates problem solving and listening skills to evaluate member safety as well as the ability to discern safety issues and respond appropriately
Ability to drive a manual/automatic shift vehicle

Education & Experience/Licenses & Certification

Two (2) years of experience in a customer contact role
Education and training. I.E.: AAA Compliance Training, RPST,TSAAC, Lock-out, PSP, Battery Service Training
Vocational technical automotive training/certification or equivalent experience (preferred)
ASE (Automotive Service Excellence) certification(preferred)

Work Environment/Physical Requirements

#GAB

Apply Today

Light Service & Tow Driver

Fairfield, California

Why Work For Us?

Great Pay - $20.63 hourly with the potential to make up to an ADDITIONAL $1,300 per month with quality and productivity incentives!
Training – You’ll attend a thorough, comprehensive, training program
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Monthly bonus potential
Paid Time Off- Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Essential Functions

Driving and operating a service vehicle (i.e. flat tire changes, lock-out, fuel delivery services, etc.)
On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving
Leverages sales skills for offering products and services from AAA to member during service interaction
Utilizing on-board computer, radio communications, and mapping systems
Completion of daily paperwork (i.e. call-logs, battery invoices, cash receipts, etc.)

Knowledge/Skills/Abilities

Clear and proficient verbal and written communication even under pressure
Common knowledge of vehicle components and the common reasons for vehicle failure
Demonstrates problem solving and listening skills to evaluate member safety as well as the ability to discern safety issues and respond appropriately
Ability to drive a manual/automatic shift vehicle

Education & Experience/Licenses & Certification

Two (2) years of experience in a customer contact role
Education and training. I.E.: AAA Compliance Training, RPST,TSAAC, Lock-out, PSP, Battery Service Training
Vocational technical automotive training/certification or equivalent experience (preferred)
ASE (Automotive Service Excellence) certification(preferred)

Work Environment/Physical Requirements

#ERS

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Tow Truck Drivers Neded

Concord, California

Why Work For Us?

Great Pay- $21.85 hourly with the potential to make up to an ADDITIONAL $1,300 per month with quality and productivity incentives per month with quality and productivity incentives!
Training – You’ll attend a thorough, comprehensive, training program
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Paid Time Off- Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Essential Functions

Driving and operating a service vehicle (i.e. flat tire changes, lock-out, fuel delivery services, etc.)
On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving
Leverages sales skills for offering products and services from AAA to member during service interaction
Utilizing on-board computer, radio communications, and mapping systems
Completion of daily paperwork (i.e. call-logs, battery invoices, cash receipts, etc.)

Knowledge/Skills/Abilities

Clear and proficient verbal and written communication even under pressure
Common knowledge of vehicle components and the common reasons for vehicle failure
Demonstrates problem solving and listening skills to evaluate member safety as well as the ability to discern safety issues and respond appropriately
Ability to drive a manual/automatic shift vehicle

Education & Experience/Licenses & Certification

Two (2) years of experience in a customer contact role
Education and training. I.E.: AAA Compliance Training, RPST,TSAAC, Lock-out, PSP, Battery Service Training
Vocational technical automotive training/certification or equivalent experience (preferred)
ASE (Automotive Service Excellence) certification(preferred)

Work Environment/Physical Requirements

#GAB

Apply Today

Home Security Installer

Salinas, California

Travel Agent - Must Live in Utah

Clearfield, Utah

MUST LIVE IN UTAH

A career with AAA Northern California, Nevada and Utah is unique, just like you.

Essential Functions

• Uses sales techniques and product knowledge to identify customer-specific needs to generate new sales to prospective and current Members. Effectively overcomes objections to close the sale.

• Consistently provides a service experience that enhances the Member’s affinity to the AAA brand and results in greater Member satisfaction and loyalty.

Knowledge/Skills/Abilities

• Possesses sales skills effectively employed in the tracking, following up on and closing of assigned leads.

• Knowledge of desktop systems including but not limited to Microsoft Office software applications.

Education & Experience/Licenses & Certification

• High school diploma or GED required.

• Prior sales and/or call center work experience preferred.

#JOR_RX

#RIN

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AAA Tow Truck Driver

Tucson, Arizona

At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Why work for us?

Great Pay – $16.15/hourly with the potential to make up to an ADDITIONAL $1,300 per month with quality and productivity incentives!
Bonus- Generous Monthly Incentive bonus
Training – You’ll attend a thorough, comprehensive, training program
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Paid Time Off – Ten hours per month, ten holidays annually, and 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members
Advance opportunities and more!

What our Roadside Service Technicians do:

Driving and operating a service vehicle (i.e. loading/towing vehicles, flat tire changes, lock-out, fuel delivery services, etc.)
On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving
Utilizing on-board computer, radio communications, and mapping systems
Completion of daily paperwork (i.e. call-logs, battery invoices, cash receipts, etc.)
Inspecting and submitting maintenance reports of company vehicles for safe and efficient operation
Education and training. I.E.: AAA Compliance Training, RPST,TSAAC, Lock-out, PSP, Battery Service Training

Education & Experience/Licenses & Certification

Must be at least 21 years of age to operate AAA vehicles
Must have open shift availability
Ability to drive a manual/automatic shift vehicle
Customer service skills and the ability to interact with a wide-range of people
Basic math skills
Basic automotive/mechanic knowledge and experience operating a motor vehicle with a valid driver’s license
Basic computer knowledge

Work Environment/Physical Requirements:

**Please note that you will be asked to complete a candidate assessment following your application, via email. Your application will not be considered until the assessment has been completed.**

#ERS

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Member Experience Associate

Berkeley, California

Essential Functions

Exhibits AAA guiding principles and core values
Performs routine sales, service and operational functions for AAA Members including; DMV, cashiering, auto travel, notary and insurance sales support, with expectations for maintaining required standards, policies and procedures
Understands and actively promotes products and services to achieve individual goals in support of meeting organization goals and objectives
Overcomes obstacles that create barriers to Team Member or branch efforts
Identifies process improvement opportunities and proposes solutions
Acts as an agent for change while promoting AAA’s guiding principles and core values

Knowledge/Skills/Abilities

Demonstrates sales and service skills. Able to effectively interact, face-to-face, with new, prospective and existing Members.
Accuracy and comfort handling money, making change, balancing cash drawer.
Good computer skills, proficient in both reading and basic arithmetic.
Good written and verbal communication skills in person and over the phone.
Ability to multitask in response to requests, requirements and Member/Team Member expectations. Ability to accept feedback and correct course as necessary.

Education & Experience / Licenses & Certification

High school diploma or GED required
Two years sales or customer service experience
Experience working with sales and service standards and goals
Current & valid Driver's License with clean history may be required
Bonding and fingerprinting may be required
P&C Licensing may also be required
Bilingual Spanish preferred

Work Environment/Physical Requirements

Works in a variety of office environments where standing, walking or sitting at a desk, table or computer workstation may be required for extended periods of time. May travel by car, plane or other form of transportation to attend business meetings or conferences. May be required to work in one or more locations in a defined service area. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

#MEA Sales

Work Environment/Physical Requirements

Works in a variety of office environments where standing, walking or sitting at a desk, table or computer workstation may

#MEASales

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Human Resource Generalist

Clearfield, Utah

At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work.

Why Work For Us?

Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Summary:

The HR Generalist supports Team Members within the organization to ensure people decisions are aligned with organizational strategy, based on facts and consistent with an excellent Team Member experience.

Essential Functions

Champion AAA culture of being the most trusted organization in America, make it your mission to help our Members and communities. (e.g., driving engagement survey action plans, involvement in company sponsored community events).
Understand how everything is connected at AAA, contribute to our strategy and align actions to support it, including assisting the HR Manager in planning, executing, training, and tracking various HR programs.
Maintain effective day-to-day HR operational functions like coaching, employee relations, corrective action, leave administration, unemployment claims and HRIS maintenance.
Provide support for core cyclical HR processes (e.g., performance management, talent calibration, compensation and bonus planning, succession planning, engagement survey).
Support Leaders and Team Members with employee relations issues through proactive and, as necessary, reactive interventions.
Under the direction of the HR Manager, conduct effective, thorough and objective investigations, and provide fact based recommendations.
Work with internal HR partners, including Training, HRIS, Benefits, Compensation, Payroll and Leave Administration to improve processes and support Team Members.
Provide timely information and/or education for all levels of the organization on critical/emerging HR issues having potential impact to the business operations.

Knowledge/Skills/Abilities

Possess excellent communication skills including conveying information with confidence and clarity.
Proven understanding of HR functions, employment law and HR industry trends.
Technical expertise in several of the following areas: employee relations, leave administration, HRIS administration and maintenance, staffing and retention, compensation, benefits, policy development and application, learning and development, planning and other HR processes and programs.
Experience as an effective practitioner in multiple HR functions with a strong track record of successfully supporting and implementing HR initiatives.
Demonstrated ability to influence, evaluate and manage conflicting priorities effectively in a fast paced environment.
Strong analytical and problem solving skills, ability to analyze data, understand trends, and develop recommendations for action based on the analysis.
Experience supporting process design efforts, performance improvement, coaching, organizational design, and associated human resource services, systems and tools while monitoring progress with suitable metrics.

Education & Experience / Licenses & Certification

BA/BS degree preferred
3-5 years HR Generalist or Specialist experience required
Highly skilled in using HRIS systems, spreadsheets and presentation programs

#OLG_RX

#LI-OH1

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General Service Technician / Lube Tech

Rocklin, California

Why Work With AAA:

Check out the benefits!

Exceptional benefits within 30 days of hire, with employer contribution to medical/Dental/Vision premiums
401K Matching $1 to $1 up to 6% annually
15 Paid Days off (20 days after 1 year) + 9 paid holidays, some Saturdays and no Sundays
Opportunities for growth
Tuition reimbursement for automotive education and ASE Certifications
Clean well equipped shops with state of the art equipment and consistent car count
A free AAA Membership and numerous employee discounts

What You’ll Do.

Perform oil changes and lubrication services to automobiles
Perform tire repairs and installation services to automobiles
Perform any other minor repairs to automobiles as assigned by a Lead Tech or service
writer, according his/her abilities
Gain on the job experience in all areas of automotive repair and strive to obtain ASE
Certifications.
Transporting members in company van to work or home
Picking up parts as needed
Assist upper level technicians as needed and for experience
Keep his/her work area clean and safe
Various miscellaneous duties as assigned by Lead Tech or management

What You Have.

Automotive Repair Knowledge – Minimum 1 year automotive tire, lube, or general
repair experience or six months of auto trade school or other formalized training program.
Must be able to understand and meet customers’ needs and expectations.
Must use good interpersonal skills in solving customers’ problems and build positive relationships with them.
Must be able to communicate with others in a clear, understandable manner.
Must be able to analyze information, identify alternatives, and make sound, logical decisions. Must maximize utilization of available resources.
Must be able to build smooth, cooperative working relationships, assisting other team members when possible.
Must be able to perform multiple tasks and use time efficiently. Must be able to deal
with negative emotions from others, displaying a positive, caring attitude on each interaction.
Must be able to adapt to change and be flexible in adjusting approach to meet the
needs of different situations. Must be able to rotate among job functions as needed.

What You’ve Done.

High School Diploma or GED required.
Minimum 1 year automotive tire, lube, or general repair experience or six months of auto trade school or other formalized training program.
Must be 21 years of age

#MCC_RX

Apply Today

Senior Developer Front-End - NodeJS/React

Las Vegas, Nevada

Why Work For Us?

Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

- Work from home opportunity - Candidates must be located Arizona -

Summary

As part of the digital development team, this role will be responsible for designing and developing new features and functionality, establishing and guiding the website’s architecture and future roadmap, ensuring high-performance and availability, and managing all technical aspects of customer-facing websites. Works closely with designers and developers to ensure an effective, visually appealing, and intuitive implementation. Helps bridge the gap between the development team and all the other departments in the company. Provides leadership and mentoring to teammates. Oversees work backlogs and team workloads. Assignments are broad in nature, requiring latitude for unreviewed action.

Core Job Responsibilities

Works with colleagues to build, develop, and deploy custom website functionality as needed. Works closely with the developer team to ensure that projects are delivered correctly and on time.

Document solutions with concise and clear explanations
Nimble troubleshooting of issues
Evaluate code to ensure that it is valid, is properly structured, meets industry standards, and is compatible with various browsers, devices, or operating systems.
Responsible for the implementation and testing of technical solutions. Adheres to accepted best practice coding standards.
Tests, develops, builds, and coordinates the integration of new products per production requirements.
Responsible for backlog management and sprint priority setting
Solutions Consulting: Participate as a technical consultant or project lead on a variety of web-related projects

Knowledge & Skills

Expert in web technologies including Nodejs HTML/ css, scss, javascript es6
Experience with React, Angular and component-based front end development
Passionate about using the full capabilities of JavaScript/HTML/CSS in the browser to effect good design, clean code, and elegant user interactions.
Experience with Responsive lay outing
Experience with GO is a plus

Education & Experience

4 to 8 years minimum experience working with related technology in an agile team environment

Work Environment/Physical Requirements

Entire work time is conducted in an office setting
Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.
Must be able to understand and follow complex instructions

**Please note that you will be asked to complete a candidate assessment following your application, via email. Your application will not be considered until the assessment has been completed.**

#LI-CM1

#CATH_RX

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Outbound Member Experience Associate

Watsonville, California

Summary:

This Team Member will become a Smart Home Subject Matter Expert and will be responsible for educating our customers on this product while meeting sales goals.

Essential Functions

Exhibits AAA guiding principles and core values

Performs routine sales, service and operational functions for AAA Members including; DMV, cashiering, auto travel, notary and insurance sales support, with expectations for maintaining required standards, policies and procedures
Understands and actively promotes products and services to achieve individual goals in support of meeting organization goals and objectives
Overcomes obstacles that create barriers to Team Member or branch efforts
Identifies process improvement opportunities and proposes solutions
Acts as an agent for change while promoting AAA’s guiding principles and core values

Knowledge/Skills/Abilities

Demonstrates sales and service skills. Able to effectively interact, face-to-face, with new, prospective and existing Members.

Accuracy and comfort handling money, making change, balancing cash drawer.
Good computer skills, proficient in both reading and basic arithmetic.
Good written and verbal communication skills in person and over the phone.
Ability to multitask in response to requests, requirements and Member/Team Member expectations. Ability to accept feedback and correct course as necessary.

Education & Experience / Licenses & Certification

High school diploma or GED required
Two years sales or customer service experience
Experience working with sales and service standards and goals
Current & valid Driver's License with clean history may be required
Bonding and fingerprinting may be required
P&C license may be required
Bilingual Spanish preferre

Work Environment/Physical Requirements

Works in a variety of office environments where standing, walking or sitting at a desk, table or computer workstation may

**Please note that you will be asked to complete a candidate assessment following your application, via email. Your application will not be considered until the assessment has been completed.**

Apply Today

Insurance Sales Agent

Chandler, Arizona

Why work for us?

Compensation – Generous base plus commission pay structure with the ability to earn commission on every policy
Licensing Assistance – AAA will reimburse a portion of the costs of licensure
No Overhead Costs – W-2 structure with dedication space in a AAA NCNU branch.
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay.
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

Summary:

Sales Agents serve our Members by selling Property & Casualty and Roadside Assistance insurance that meets the Member’s needs.

Essential Functions

Uses sales techniques and product knowledge to identify customer-specific needs to generate new sales, retain existing insured’s and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.
Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Associate’s manager.
Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.
Consistently provides all Members with a sales and service experience that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.
Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.
Responds to customer inquiries and requests relating to insurance products and membership.
Researches and resolves customer service issues. Often assists the insured in initiating the first notice of loss on claims.

Education & Experience/Licenses & Certifications

High school diploma or GED required. Bachelor's degree in a relevant field preferred.
2 to 4 years of sales experience preferred.
Currently possesses, or has the ability to acquire unrestricted state issued license(s) required to place property and casualty insurance within twenty-one (21) calendar days of start date. Depending on start date, active property and casualty license(s) may be required.

Work Environment/Physical Requirements

#IA

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Smart Business Team Lead, Field Operations

Tempe, Arizona

ESSENTIAL FUNCTIONS

Perform diagnostic evaluation of system issues and perform troubleshooting and repairs. Systems will include security systems, fire alarm, access control, video, and automation. Perform inspections of fire alarm and life safetysystems with representatives of fire department authorities having jurisdiction.
Perform surveys and provide estimates for the creation of proposals for work to be performed. Inspect systems for proper operation and performance. Manage parts and inventory process to meet efficiency and accuracy objectives. Assist in the training and coaching of level 1, 2, and 3 technicians.
Support the service advisors, key account coordinators, and customer support representatives in the performance of their jobs and service calls. Review of the customer satisfaction survey process to maintain retention. Assist the Field Service Supervisors in training and process development.
Support the Virtual Assistance technicians to provide internal and external customer technical support and remote programming. These positions also provide support for the maintenance of the radio networks and third party platforms for remote management. Interface with the monitoring center manager, supervisors, and operators.
Maintain relationships with customers, major accounts, and multi-location accounts to ensure satisfaction andretention. Interface with the sales department to address current service issues and plan support for future growth.

KNOWLEDGE AND SKILLS

Five or more years in a position installing or servicing any combination of security and/or life safety systems.
Experience in the supervision of field technicians is required.
Strong customer service communication and conflict resolution skills.
The ability to use hand tools, electrical testing meters, laptop, and tablet are required.
Advanced technical knowledge of security and life safety system design and operation is required.
Strong written and verbal communication skills.
Technical or manufacturer’s certification is a plus.
Advanced networking and computer literacy is required.

EDUCATION, KNOWLEDGE, SKILLS, COMPETENCIES, CERTIFICATIONS/LICENSES

Associate’s degree (or equivalent business experience) is preferred
Must qualify for state alarm agent license.
Technical certifications are required (NICET, CSA). Equipment manufacturer’s training and/or certifications are required.

SUPERVISORY RESPONSIBILITIES
The position provides direct customer contact. Responsibilities include interface with and support for internal customers, including office and sales teams. The lead technician will work directly with customers to maintain relationships, perform conflict resolution, and achieve customer satisfaction for retention.

WORKING ENVIRONMENT/ MINIMUM PHYSICAL REQUIREMENTS
This position includes primarily field work. Physical requirements include standing, sitting, bending, lifting, and climbing. Lifting will include up to 40 pounds. Extensive use of a personal computer or tablet is required. Use of hand and power tools is required on occasion. The technician is required to perform on call duty on a rotating schedule.

OSC_RX

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Warehouse Delivery Driver

Concord, California

Why Work For Us?

Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

JOB SUMMARY:

Provide excellent service by making deliveries to field technicians per weekly schedule as well as emergency or “ASAP” deliveries. Performing general warehouse duties and customer assistance as needed.

ESSENTIAL FUNCTIONS:

Deliver ordered job parts to technicians in the field per weekly schedule, accepting returns/pickups from technicians; verifying accuracy of items being delivered and/or picked up.
Delivering items for emergency jobs or parts needed “ASAP”.
Picking up Will Call items from local vendors for stock and deliveries to field technicians.
Returns items to local vendors as needed to help reduce shipping cost.
Assists purchasing with order fulfillment in warehouse, picking ordered items, labeling and placing in proper staging area.
Picking Expense items and wire per technician requisite order, staging on technician shelf/bins for pickup or delivery.
Assists with putting away stock and Expense items ordered in to maintain available and ready stock.
Delivers ordered stock and expense parts to Prescott warehouse weekly, verifying accuracy of delivery with Prescott staff. Bi-weekly will perform audit of supplies in Prescott warehouse to check for accuracy and proper issuance of materials.
Helps maintain 5S and upkeep of warehouse; sweeping, general cleaning.

KNOWLEDGE AND SKILLS:

Proven ability to drive box truck

Great customer service
Ability to work in a team environment and participate as an active team member
Documentation skills
Organization skills
Ability to learn at a fast pace
Quality Control
Ability to understand and follow directions accurately

EDUCATION, KNOWLEDGE, SKILLS, COMPETENCIES, CERTIFICATIONS/LICENSES:

• High School diploma or GED

• Excellent driving record, Valid CA Drivers License

• Ability to use GPS or obtain accurate driving directions

• Proficient computer skills; including MS office suite (Excel, Outlook, Word, power point) & GSuite

• Good eye for detail and basic math skills

WORKING ENVIRONMENT/ MINIMUM PHYSICAL REQUIREMENTS:

Physical requirements; driving for long periods, standing, sitting, bending and lifting, need to be able to lift and carry 25 pounds (up to 50 pounds), Long periods looking at a computer screen.

#VIC_RX

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Insurance Sales Agent

Phoenix, Arizona

Why work for us?

Compensation – Generous base plus commission pay structure with the ability to earn commission on every policy
Licensing Assistance – AAA will reimburse a portion of the costs of licensure
No Overhead Costs – W-2 structure with dedication space in a AAA NCNU branch.
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay.
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

Summary:

Sales Agents serve our Members by selling Property & Casualty and Roadside Assistance insurance that meets the Member’s needs.

Essential Functions

Uses sales techniques and product knowledge to identify customer-specific needs to generate new sales, retain existing insured’s and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.
Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Associate’s manager.
Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.
Consistently provides all Members with a sales and service experience that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.
Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.
Responds to customer inquiries and requests relating to insurance products and membership.
Researches and resolves customer service issues. Often assists the insured in initiating the first notice of loss on claims.

Education & Experience/Licenses & Certifications

High school diploma or GED required. Bachelor's degree in a relevant field preferred.
2 to 4 years of sales experience preferred.
Currently possesses, or has the ability to acquire unrestricted state issued license(s) required to place property and casualty insurance within twenty-one (21) calendar days of start date. Depending on start date, active property and casualty license(s) may be required.

Work Environment/Physical Requirements

#IA

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Automotive Technician - $5,000 Sign on Bonus

Tempe, Arizona

Why Work With Us:

Sign on Bonus $5,000
Great Pay – $40K to $130K DOE
Exceptional benefits within 30 days of hire, with employer contribution to medical/Dental/Vision premiums
401K Matching $1 to $1 up to 6% annually
15 Paid Days off (20 after 1 year) + 9 paid holidays for a great work/life balance, some Saturdays and no Sundays
Tuition reimbursement for ASE Certifications
Paid Training
State of the art equipment
Clean well equipped shops with consistent car count
A free AAA Membership and numerous employee discounts

Job Responsibilities:

Performs work that is indicated on Approved Repair Orders.
Performs only needed and or customer requested services on vehicles.
Performs all repairs according to MAP (Motorist Assurance Program), OEM (Original Equipment Manufacturers) or accepted industry standard procedures
Assures all repairs are for the benefit of the member/customer.
Test drives all vehicles when practical for any/all performance or drivability concerns before performing work
Exception: when unsafe or vehicle not drivable
Retest drives after repairs completed to verify that repair solved defined problems
Maintains clean and safe work environment; cleans spills and debris immediately to reduce hazards
Maintain company provided equipment and machinery
Follows company and industry safety rules and regulations
Reports all unsafe conditions to supervisor including but not limited to lifts, overhead doors, and equipment
Attends all required training, seeks additional training to maintain and increase effectiveness
Keeps up to date on industry trends and repair procedures.
Attends and successfully completes at least 24 hours of continuing auto repair training per year sponsored and/or provided by the club.
Maintains customer vehicles in regard to cleanliness and does not tune or otherwise adjust any controls within the vehicle.
Verifies as soon as practicable that parts ordered for the vehicle assigned to them are correct.
Performs digital inspection and documents to their full potential. Notates all pertinent information into the shop inspection or management system, attaches all photos or videos to illustrate repairs or needs to the inspection.
Assures all comeback related repairs are prioritized as directed by manager or lead.
Communicates effectively as necessary with manager, service advisors and other technicians to contribute to the overall performance of the location
Responsible for the safety and accuracy of all repairs made and or systems inspected to assure vehicle is as safe or more safe condition as was prior to work commencing
Performs other related duties as assigned.
Note: May require travel to different locations on an as needed basis

Knowledge/Skills/Abilities

Effective verbal and written communication skills in the language(s) required for the role, as justified for business necessity
Effective organization, interpersonal and negotiation skills
Ability to work scheduled hours as necessitated by business need
Math and computer skills with experience using software applications including word processing, browsers, and email
Member service focus

Ability to drive vehicles equipped with manual transmission
Knowledge of equipment/tool operation and diagnostic/repair procedures
Maintains 100% productivity as measured by dividing hours worked by labor hours flagged

Education & Experience/ Licenses & Certifications

High School diploma or equivalent certification (GED)
Valid driver license and acceptable driving record
At least two years experience as an automobile technician or mechanic
ASE Certifications required (at least two) with one being Brake Repair A5. Or equivalent OEM certifications and fulfills ASE requirement within one year of hire.
Smog Repair and Testing Certification preferred (CA only)

Work Environment/Physical Requirements

Ability to lift and or carry up to 50lbs
Standing, bending, kneeling, pushing, reaching, lifting, climbing ladders
Exposure to loud noises

#MCC_R

Apply Today

Automotive Service Advisor

Scottsdale, Arizona

Why Work With Us:

Check out the benefits!

Exceptional benefits within 30 days of hire, with employer contribution to medical/Dental/Vision premiums
401K Matching $1 to $1 up to 6% annually
15 Paid Days off (20 days after 1 year) + 9 paid holidays, some Saturdays and no Sundays
Opportunities for growth
Tuition reimbursement for automotive education and ASE Certifications
Clean well equipped shops with state of the art equipment and consistent car count
A free AAA Membership and numerous employee discounts

Duties

First line sales agent for customers vehicles.
Responsible to sell and schedule vehicle repairs, write the repair orders, dispatch the job to the technician, provide estimates, sell additional repairs as needed, and inform the customer of repair status.
Required to collect payment, open and close cashier process.
Respond to customer concerns or complaints and escalate to
Management complaint the advisor is unable to resolve.
Answer incoming phone calls to schedule service appointments, follow-up calls with customer regarding repair status, outbound calls to prior and/or customers regarding service.
Maintain a safe and clean work area and assist to maintain safe and clean work areas as needed.
Participate in ongoing training as assigned by management. Study technical bulletins, industry magazines, and technical web sites.

COMPETENCIES:

To perform the job successfully, and individual should demonstrate the following

competencies:

Initiative
Collaboration and Teamwork
Accountability

QUALIFICATIONS:

The requirements listed below are representative of the knowledge, skills, and/or abilities required to successfully perform the job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Experience

Indicate Federal or State Requirements; (Licensed to sell insurance products in the state, valid driver's license.)
Valid Arizona driver's license and current 39 month driving record.

Additional experience required 

Previous sales and service advisor experience required

#MCC_RX

Apply Today

Tow Drivers Needed

Campbell, California

Why Work For Us?

Great Pay- $21.85 hourly with the potential to make up to an ADDITIONAL $1,300 per month with quality and productivity incentives
Training – You’ll attend a thorough, comprehensive, training program
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Monthly bonus potential
Paid Time Off- Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Essential Functions

Driving and operating a service vehicle (i.e. flat tire changes, lock-out, fuel delivery services, etc.)
On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving
Leverages sales skills for offering products and services from AAA to member during service interaction
Utilizing on-board computer, radio communications, and mapping systems
Completion of daily paperwork (i.e. call-logs, battery invoices, cash receipts, etc.)

Knowledge/Skills/Abilities

Clear and proficient verbal and written communication even under pressure
Common knowledge of vehicle components and the common reasons for vehicle failure
Demonstrates problem solving and listening skills to evaluate member safety as well as the ability to discern safety issues and respond appropriately
Ability to drive a manual/automatic shift vehicle

Education & Experience/Licenses & Certification

Two (2) years of experience in a customer contact role
Education and training. I.E.: AAA Compliance Training, RPST, TSAAC, Lock-out, PSP, Battery Service Training
Vocational technical automotive training/certification or equivalent experience (preferred)
ASE (Automotive Service Excellence) certification(preferred)

Work Environment/Physical Requirements

#GAB

Apply Today

Member Experience Associate - Bilingual Spanish

Folsom, California

Why Work For Us?

Great Pay – Paid training and competitive hourly base + incentives.
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay.
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

Summary:

Essential Functions

Performs routine sales, service and operational functions for AAA Members including; DMV, cashiering, auto travel, notary and insurance sales support, with expectations for maintaining required standards, policies and procedures.
Understands and actively promotes products and services to achieve individual goals in support of meeting organization goals and objectives.
Overcomes obstacles that create barriers to Team Member or branch efforts and identifies process improvement opportunities and proposes solutions.
Acts as an agent for change while promoting AAA’s guiding principles and core values.

Knowledge/Skills/Abilities

Demonstrates sales and service skills. Able to effectively interact, face-to-face, with new, prospective and existing Members.
Accuracy and comfort handling money, making change, balancing cash drawer.
Good computer skills, proficient in both reading and basic arithmetic.
Good written and verbal communication skills in person and over the phone.
Ability to multitask in response to requests, requirements and Member/Team Member expectations. Ability to accept feedback and correct course as necessary.
Bilingual in Spanish required.

Education & Experience / Licenses & Certification

High school diploma or GED required.
Two years sales or customer service experience.
Experience working with sales and service standards and goals.
Current & valid Driver's License with clean history may be required.
Bonding and fingerprinting may be required.
P&C Licensing may be required.

Work Environment/Physical Requirements

Works in a variety of office environments where standing, walking or sitting at a desk, table or computer workstation may be required for extended periods of time.
May travel by car, plane or other form of transportation to attend business meetings or conferences.
May be required to work in one or more locations in a defined service area. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

#MEA

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Automotive Repair Technician - $5,000 Sign On Bonus

Sun City, Arizona

Why Work With Us:

Sign on Bonus $5,000
Great Pay – $40K to $130K DOE
Exceptional benefits within 30 days of hire, with employer contribution to medical/Dental/Vision premiums
401K Matching $1 to $1 up to 6% annually
15 Paid Days off (20 after 1 year) + 9 paid holidays for a great work/life balance, some Saturdays and no Sundays
Tuition reimbursement for ASE Certifications
Paid Training
State of the art equipment
Clean well equipped shops with consistent car count
A free AAA Membership and numerous employee discounts

Job Responsibilities:

Performs work that is indicated on Approved Repair Orders.
Performs only needed and or customer requested services on vehicles.
Performs all repairs according to MAP (Motorist Assurance Program), OEM (Original Equipment Manufacturers) or accepted industry standard procedures
Assures all repairs are for the benefit of the member/customer.
Test drives all vehicles when practical for any/all performance or drivability concerns before performing work
- Exception: when unsafe or vehicle not drivable
- Retest drives after repairs completed to verify that repair solved defined problems
Maintains clean and safe work environment; cleans spills and debris immediately to reduce hazards
Maintain company provided equipment and machinery
Follows company and industry safety rules and regulations
Reports all unsafe conditions to supervisor including but not limited to lifts, overhead doors, and equipment
Attends all required training, seeks additional training to maintain and increase effectiveness
Keeps up to date on industry trends and repair procedures.
Attends and successfully completes at least 24 hours of continuing auto repair training per year sponsored and/or provided by the club.
Maintains customer vehicles in regard to cleanliness and does not tune or otherwise adjust any controls within the vehicle.
Verifies as soon as practicable that parts ordered for the vehicle assigned to them are correct.
Performs digital inspection and documents to their full potential. Notates all pertinent information into the shop inspection or management system, attaches all photos or videos to illustrate repairs or needs to the inspection.
Assures all comeback related repairs are prioritized as directed by manager or lead.
Communicates effectively as necessary with manager, service advisors and other technicians to contribute to the overall performance of the location
Responsible for the safety and accuracy of all repairs made and or systems inspected to assure vehicle is as safe or more safe condition as was prior to work commencing
Performs other related duties as assigned.
Note: May require travel to different locations on an as needed basis

Knowledge/Skills/Abilities

Effective verbal and written communication skills in the language(s) required for the role, as justified for business necessity
Effective organization, interpersonal and negotiation skills
Ability to work scheduled hours as necessitated by business need
Math and computer skills with experience using software applications including word processing, browsers, and email
Member service focus
Ability to drive vehicles equipped with manual transmission
Knowledge of equipment/tool operation and diagnostic/repair procedures
Maintains 100% productivity as measured by dividing hours worked by labor hours flagged

Education & Experience/ Licenses & Certifications

High School diploma or equivalent certification (GED)
Valid driver license and acceptable driving record
At least four years experience as an automobile technician
ASE Master Tech with L1 certification level or equivalent OEM certifications and fulfills ASE requirement within one year of hire. .
Smog Repair and Testing Certification preferred (CA only)

Work Environment/Physical Requirements

Ability to lift and or carry up to 50lbs
Standing, bending, kneeling, pushing, reaching, lifting, climbing ladders
Exposure to loud noises

#MCC_R

Apply Today

Travel Sales Team Leader - Utah

Clearfield, Utah

Why Work For Us?

Training – You’ll attend a thorough, comprehensive, training program
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Summary

Essential Functions

Trains and coaches employees and keeps management informed of issues.
Supervises departmental work activities and ensures scheduling adherence to achieve business objectives.
Maintains knowledge of insurance products and serves as subject matter expert.
Ensures compliance with AAA policies, procedures, standards and regulations.
Monitors, audits and reports daily team and individual performance statistics and provides efficiency improvement recommendations to management.
Supports the Business Manager in goal setting, on-going performance feedback and evaluation and documentation of performance for assigned employees.
Assists in the development, updating and implementation of disciplined operating practices.
Participates in the recruitment process of potential employees including but not limited to screening applicants, interviewing, and employment decision.

Knowledge/Skills/Abilities

Leadership capability overseeing non-direct reports.
Outstanding sales and customer service skills
Strong written and verbal communication skills.
Strong computer skills, including proficiency with MS Office applications (Word, Excel, PowerPoint, Outlook)
Bi-lingual communication skills (Preferred)
Demonstrated ability to meet and/or exceed sales goals. (Preferred)
Operations management experience (Preferred)

Education & Experience / Licenses & Certification

Sales and/or service experience
Supervisory experience in travel, retail sales, insurance or service industry. Comparable experience in a team lead capacity may also be considered. (Preferred)
Bachelor’s Degree (Preferred)
High School Diploma or GED
Valid Driver's License
P&C License (Preferred)
Experience in an outbound insurance environment (Preferred)
Experience with a sales retention team (Preferred)
Insurance industry knowledge helpful, but not required

Work Environment/Physical Requirements

Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.
Must be able to understand and follow complex instructions

Competency

Interpersonal - Ability to get along well with a variety of personalities and individuals
Energetic - Ability to work at a sustained pace and produce quality work
Reliability - The trait of being dependable and trustworthy

Apply Today

Administrative Assistant

Campbell, California

Essential Duties

• Manage the clubs inventory of trucks, cars and material handling equipment

• Assist with life-cycle tracking and strategies for vehicle ordering

• Lead and manage the fleet due-diligence tasks for all acquisitions to include remote registrations, and taxes.

• Manage the licensing of newly acquired and company owned vehicles

• Develop and manage the vehicle parking citation and infractions within the club footprint

• Manage the tracking and disposition of the retired fleet efficiently and accurately

• Maintain DOT compliance and regulations for vehicles and employees, as required

• Assist in the reconciliation of all fleet vehicles

• Work with Accounting, all Business Lines and Risk to ensure transparency of all fleet

• Work with all business lines to ensure proper updates of fleet

Knowledge/Skills/Abilities

•   Procurement and inventory procedures and practices, surplus property principles and practices.
•   Ability to analyze data and create reports.
•   Equipment safety and accident prevention strategies.
•   Knowledge of financial and procurement practices and procedures, equipment repair practices and shop operations.
•   Understanding of equipment specifications and the relevance of individual equipment types for the overall fleet.
•   Experience in fleet management and oversight of equipment operations.
•   Experience working with web based inventory programs, managing and processing payments.
•   Knowledge of fleet maintenance programs.

EDUCATION AND EXPERIENCE

•   Bachelor degree in mechanical engineering, business administration or related field is preferred.
•   3 years of insurance claims processing, fleet management and safety experience required
•   High level of understanding of federal and state regulations with regards to FMCSA, DOT, DMV and OSHA
•   Proven experience in vehicle fleet accident and safety management
•   Automobile Insure claim processing and body repair estimating
•   Comfortable with working with the complete Microsoft Smart Suite with expertise in Microsoft Excel
•   Familiarity with the 5 Keys of the Smith System Defensive Driving methodology

Apply Today

Commercial Insurance Agent

Phoenix, Arizona

Essential Functions

Responsible to quote and write personal and commercial lines insurance including, auto, homeowner, life, health, business owners and worker’s compensation.
Prospect within the community to develop new insurance business and create brand presence. Prospect from various resources
Required to meeting or exceed sales goals set by management Provide customer service to insurance clients.
Employees are required to support the lead generation initiative by providing qualified leads to other business lines of AAA Arizona that include Travel, Insurance, Automotive and Financial.
Maintain records, logs and files according to department and club guidelines. Demonstrate thorough and competent skills in both industry and Club computerized systems.
May perform other duties as assigned.

Education & Experience/Licenses & Certification

High School Diploma or GED required
1-3 years related experience
Valid Arizona Property and Casualty Insurance License
Valid Arizona driver's license
A minimum of six months’ experience in a fast paced, multi-task work environment selling P&C lines of business.

PHYSICAL DEMANDS: Required by the Americans with Disabilities Act (ADA)

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions o this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk and hear, required to sit, occasionally required to stand and walk; use and to finger, handle, or feel; and reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, peripheral vision and the ability to focus. Operate personal or company vehicle as a requirement of position.

Apply Today

Accounting Service Associate, Lead

Phoenix, Arizona

Why Work For Us?

Great Pay - with the opportunity for increases when performance skill blocks are achieved
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Summary:

Our Accounting Service Associate Lead is responsible for coordinating workflow, providing training, reviewing work, as well as completing a variety of payment related tasks; verifying billing, ensuring compliance with company policies, identifying and correcting questionable entries of all levels of complexity. The Team Lead is fully qualified in all aspects of the job, can perform all specialized functions, and completes projects to include the development of new systems and processes.

Essential Functions:

Payment Processing

Identifies items for adjustments, provides data for the verification of internal consistency, completeness and mathematical accuracy and makes adjustments as needed.
Processes corrections and cancellations within system application and ensures proper authorization.
Receives, logs and posts financial data to manual and computerized systems. Ensures revenues/payments are accounted for and posted according to established internal procedures and customer policy.
Researches and resolves any issues with discrepancies in payments, follows up on delinquent transactions.
Analyzes and audits various accounts of all levels of complexity and volume.
Investigate and resolve matters of importance for management

Reporting

Posts and balances subsidiary ledgers and system output reports to the General Ledger. Balances complex General Ledger accounts.
Prepares internal management reports, as well as standardized and specialized reports. Reconciles and analyzes financial statements.
Generates standard reports for a variety of financial accounting and billing support activities required for audit review.

Process Improvement

Acts as a resource to lower level Associates; helps mentor staff in meeting established standards in customer service and work quality.
Provides subject matter expertise for production problem resolution and system changes.
Updates all account reconciliation processes as needed. May lead Accounting Services projects to include the development of new systems, products and entities.
Must be able to leverage discretion and independent judgement when assessing risk and opportunity within scope of business practice.

Supervisory

Resolves escalated and/or complicated customer inquiries and concerns.
Brings unresolved issues to management with recommendation on how to proceed.
Ensures unit operations are performed in compliance with standard policies and procedures.
Ensures the quality and production for a work unit or group of employees.
Reviews all reconciliations to ensure proper and timely completion in accordance with company and industry standards.
Ensures the accurate compilation, analysis and reporting of financial data.

Knowledge/Skills/Abilities

Working knowledge of business practices and procedures as related to financial accounting and/or statutory requirements
Supervisory skills, ability to clearly communicate information and support staff in increasing levels of performance
Ability to multi-task and prioritize in a high volume environment
Strong decision making abilities and consistent use of good judgment
Skills to coach, mentor, evaluate and train, provide guidance to the team

Education & Experience / Licenses & Certification

3-5 years experience with at least one year of supervisory experience
Bachelor's degree with emphasis on Business Administration, Finance or Accounting or equivalent experience

Apply Today

Brand Content Marketing Lead

Walnut Creek, California

Why Work For Us?

Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Summary

As the Brand Content Marketing Lead, you’re ultimately responsible for making our branded content count where it counts most. In this position, you will help navigate our content needs and journeys in two key arenas:

Top-to-mid funnel, where great branded content leads to stronger content engagement and brand consideration by more qualified prospective Members … all the while serving to better inform existing Members; and
Post-purchase, where great branded content leads to stronger Member retention and loyalty.

In this role, you will need to continue to expand and evolve the channels we utilize for our content, including more focus on video, blogs, podcasts, and other more innovative avenues.

Essential Functions

Plan, Implement & Measure Programs & Campaigns
- Effectively collaborate with key stakeholders and contributors across the AAA organization to orchestrate branded content strategies across all appropriate channels (online and offline) and for all appropriate audiences, preparing brand content marketing plans and calendars for approval and implementation (inclusive of targeted KPIs, timelines and program flighting, etc.)
- Create/curate, publish and optimize needed branded content -- adhering to our current AAA branding guidelines -- that aligns with the key strategies outlined/approved in the content marketing plan, ensuring all content has high SEO-value associated with it and is aligned with the goals of our Club and our key lines of business
- Measure and report-out on the results of content marketing activities as they are in-market (traffic, engagement, cross-leveraging opportunities, etc.), leveraging such insights to further optimize similar programs in the future

Budget & Resource Management
- Manage the brand content marketing budget independently, keeping it on-budget (no overages) for each fiscal/calendar year while ensuring the assigned allocations are being spent wisely in accordance with approved initiatives and programs
- Maximize the opportunities available through our content channels so as to optimize the established KPIs
- Manage assigned Team Members (internal) and external agencies/resources in the crafting, design and implementation of approved programs

Content Marketing Guidance & Governance
- Be recognized internally as the brand content ‘ambassador/advocate’ at AAA, providing guidance, training/mentoring, and sharing best practices with the greater marketing organization as to the efficient and effective use of branded content for delivering anticipated results (as aligned with the program’s goals and expected outcomes)
- Stay up-to-date with the latest content and digital marketing trends and best practices
- Evangelize, implement the training for, and manage the use of our digital asset manager and integrated marketing calendar technology platforms
- Scale the output of the branded content marketing organization, accelerating the adoption of such content across channels
- Collaborate with our PR and Community/Corporate Outreach internal Team Members as well as contributing outside agencies/resources on the effective use influencer marketing

Knowledge/Skills/Abilities

Omnichannel Marketing Experience -- it’s vital that you fully understand how content works across online and offline channels, including but not limited to digital media, social media, blogging, podcasts, and video
Effective Communication & Analytic Skills – strong interpersonal and communication (verbal and written) skills are a must, as is the ability to analyze, evaluate and report-out on data and trends; working proficiency in analytics programs (e.g., Google Analytics, Tableau, etc.) is required
Teamwork – superior collaboration and coordination skills are needed as you’ll interface often with fellow digital and product marketing team members, as well as cross-functionally and with external agencies/resources; the ability to prioritize tasks and stay organized is essential

Education & Experience / Licenses & Certification

Bachelor's degree in business / marketing
5 years of hands-on content marketing experience in the online and offline communications world; past working experience in retail and technology is a plus.

Work Environment/Physical Requirements

Entire work time is conducted in an office setting
Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.
Must be able to understand and follow complex instructions

**Please note that you will be asked to complete a candidate assessment following your application, via email. Your application will not be considered until the assessment has been completed.**

#LI-CM1

#CATH_RX

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Automotive Technician Apprentice Program

Sun City, Arizona

Apprentice Technician Opportunities at AAA!

Work side by side with your Mentor
Hourly pay between $18.00 - $25.00 DOE
Bonus upon successfully completing the program
Enjoy great benefits and grow your career

Why Work With Us:

Exceptional benefits within 30 days of hire, with employer contribution to medical/Dental/Vision premiums
401K Matching $1 to $1 up to 6% annually
15 Paid Days off (20 days after 1 year) + 9 paid holidays, some Saturdays and no Sundays
Opportunities for growth
Tuition reimbursement for automotive education and ASE Certifications
Clean well equipped shops with state of the art equipment and consistent car count
A free AAA Membership and numerous employee discounts

This position will build confidence, experience and skills by performing repairs and/or maintenance assigned by a service advisor or manager, under the direct supervision of an assigned Mentor. Candidate will be responsible for following instructions of their Mentor, while completing technical service and/or repair to assigned vehicles, ensuring the highest quality of service or repair.

The position will have the use of shop supplied, mentor or own tools necessary in order to perform technical service or repair as assigned. In addition candidate will trained on the usage of shop supplied diagnostic and service equipment.

Essential Duties

Under the direction of the mentor, performs work assigned as indicated on repair orders.

Performs digital inspections and fully documents, notating all pertinent information into shop inspection or management system, attaching all photo(s) or video(s) to illustrate repairs or needs to the inspection
All repairs are performed in accordance with accepted industry standard procedures
Test drives all vehicles when practical for any/all performance or drivability concerns before performing service or repairs
Re-test drives vehicles after repairs completed to verify the repair solved defined problem
Performs other related duties as assigned.

Follows all company and governmental safety rules and regulations

Maintains a clean and safe work environment (cleaning spills or debris immediately to reduce hazards)
Maintains in good working order all company supplied equipment and machinery
Maintains customer vehicles regarding cleanliness and does not make any adjustments to the customers preferred adjusted settings within the vehicle

Will be periodically tested or evaluated by assigned Mentor or Manager

Apprentice goal is to achieve Repair Technician I status or progressing to Repair Technician II and/or III at AAA
Candidates are expected to test and achieve Repair Technician I status within Twelve (12) months of start date.
Candidate(s) that demonstrate sufficient progress and potential may be eligible to continue on in the program to qualify for Repair Technician II or higher.

Knowledge and Skills

Effective verbal and written communication skills in the language(s) required for the role, as justified by business necessity.
Effective organizational, interpersonal and negotiation skills.
Ability to work scheduled hours as necessitated by the business need.
Math and computer skills with experience using software applications, including word processing, browsers and email.
Good Understanding of automotive systems and tools needed for repairs.
Ability to drive vehicles equipped with manual transmissions.
Focus on Member Service.

Education and Experience

Valid drivers license with an acceptable driving record
Graduate or an advanced level student of an accredited Automotive Repair School.
Two (2) years experience as a Lube Technician or General Service Technician can be substituted in lieu of automotive education.

Working Environment

Ability to lift and/or carry up to 50 lbs.
Standing, bending, kneeling, pushing, reaching, lifting, climbing ladders
Exposure to loud noises

#MCC_RX

Apply Today

Smart Business, Fire Design Estimator

Tempe, Arizona

Automotive Repair Technician

Hayward, California

Hayward AAA Auto Center Opening Soon!

Come Join Us

Check out the benefits!

Exceptional benefits within 30 days of hire, with employer contribution to medical/Dental/Vision premiums
401K Matching $1 to $1 up to 6% annually
15 Paid Days off (20 days after 1 year) + 9 paid holidays, some Saturdays and no Sundays
Opportunities for growth
Tuition reimbursement for automotive education and ASE Certifications
Clean well equipped shops with state of the art equipment and consistent car count
A free AAA Membership and numerous employee discounts

Job Responsibilities:

Performs work that is indicated on Approved Repair Orders.
Performs only needed and or customer requested services on vehicles.
Performs all repairs according to MAP (Motorist Assurance Program), OEM (Original Equipment Manufacturers) or accepted industry standard procedures
Assures all repairs are for the benefit of the member/customer.
Test drives all vehicles when practical for any/all performance or drivability concerns before performing work
- Exception: when unsafe or vehicle not drivable
- Retest drives after repairs completed to verify that repair solved defined problems
Maintains clean and safe work environment; cleans spills and debris immediately to reduce hazards
Maintain company provided equipment and machinery
Follows company and industry safety rules and regulations
Reports all unsafe conditions to supervisor including but not limited to lifts, overhead doors, and equipment
Attends all required training, seeks additional training to maintain and increase effectiveness
Keeps up to date on industry trends and repair procedures.
Attends and successfully completes at least 24 hours of continuing auto repair training per year sponsored and/or provided by the club.
Maintains customer vehicles in regard to cleanliness and does not tune or otherwise adjust any controls within the vehicle.
Verifies as soon as practicable that parts ordered for the vehicle assigned to them are correct.
Performs digital inspection and documents to their full potential. Notates all pertinent information into the shop inspection or management system, attaches all photos or videos to illustrate repairs or needs to the inspection.
Assures all comeback related repairs are prioritized as directed by manager or lead.
Communicates effectively as necessary with manager, service advisors and other technicians to contribute to the overall performance of the location
Responsible for the safety and accuracy of all repairs made and or systems inspected to assure vehicle is as safe or more safe condition as was prior to work commencing
Performs other related duties as assigned.
Note: May require travel to different locations on an as needed basis

Knowledge/Skills/Abilities

Effective verbal and written communication skills in the language(s) required for the role, as justified for business necessity
Effective organization, interpersonal and negotiation skills
Ability to work scheduled hours as necessitated by business need
Math and computer skills with experience using software applications including word processing, browsers, and email
Member service focus
Ability to drive vehicles equipped with manual transmission
Knowledge of equipment/tool operation and diagnostic/repair procedures
Maintains 100% productivity as measured by dividing hours worked by labor hours flagged

Education & Experience/ Licenses & Certifications

High School diploma or equivalent certification (GED)
Valid driver license and acceptable driving record
At least four years experience as an automobile technician
ASE Master Tech with L1 certification level or equivalent OEM certifications and fulfills ASE requirement within one year of hire. .
Smog Repair and Testing Certification preferred (CA only)

Work Environment/Physical Requirements

Ability to lift and or carry up to 50lbs
Standing, bending, kneeling, pushing, reaching, lifting, climbing ladders
Exposure to loud noises

#MCC_RX

Apply Today

Warehouse Associate

Concord, California

Why Work For Us?

Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

This position supports Warehouse Ops Lead with inventory management, replenishment for Pros truck stock and fulfillment for Job parts request. Helps maintain warehouse stocking levels, inventory management and general upkeep. Vendor and customer support. Supports office ordering and invoicing as needed or requested. Supports staff when warehouse Ops Lead is not available.

RESPONSIBILITIES/JOB DUTIES

Assist warehouse and delivery driver by pulling and staging items for the Pros (installers) stock replenishment, ensuring driver can utilize time efficiently in getting parts to Pros.

Supports Delivery Drivers as backup driver in absence of regular delivery driver. Also assist warehouse with needed deliveries out of schedule and will call pickups as necessary.

Reviews Purchasing email inbox for parts request for CA Service tickets and Install Jobs, with review of Job queue for all CA Smart Home and Cal Sec orders to best determine method of fulfillment; utilizing warehouse stock or creating and submitting purchase orders for items not in stock or not regularly stocked in the warehouse. Review jobs, checking for parts request and working with main purchasing staff in AZ to ensure order fulfillment for job and service by assisting with researching where to best purchase items from for price and quickest availability

Stock and Expense part ordering; checking stock levels of parts needing to be ordered, verifying validity of Min/Max stocking levels, either working with AZ purchasing team to have needed stock transferred or ordered direct to Ca warehouse.

Performing cycle counts and inventory audits to maintain accuracy of on hand stock and proper stocking levels.

Reviewing items from stock that have or are getting ready to expire to determine best use (replenishment, jobs, etc..) for product before warranty is past. Reviewing items ordered for jobs that were not used, not needed, miss-ordered, damaged or not in proper working condition; working with AZ team and individually working with vendors and techs to ensure proper returns are processed and RMA’s obtained

Maintain 5S procedures and upkeep of warehouse; sweeping, general cleaning and assisting with stock location and put away of stock and material ordered for jobs/service tickets

Supporting other areas/positions in warehouse as needed; receiving, driving, service, etc

KNOWLEDGE AND SKILLS

• 2 -3 years’ experience warehousing and logistics (or equivalent with inventory management)

• Must have a clean driving record and valid drivers license

EDUCATION, KNOWLEDGE, SKILLS, COMPETENCIES, CERTIFICATIONS/LICENSES

High School diploma or GED
Basic computer knowledge and understanding •
Will need to pass a forklift certification class and on hand testing •
MS office; Excel, Outlook, Word, power point knowledge •
Exceptional customer service skills •
Documentation skills • Organization • Supply Management •
Verbal and written communication skills •
Ability to work in a team environment and participate as an active team member •
Ability to learn at a fast pace
Quality Control

WORKING ENVIRONMENT/ MINIMUM PHYSICAL REQUIREMENTS

Physical requirements; standing, sitting, bending and lifting, need to be able to lift and carry minimum of 25 pounds (up to 50 pounds), Long periods looking at a computer screen.

VIC_RX

Apply Today

Installation Project Manager

Tempe, Arizona

Bilingual Sales & Service Associate - Must Live in Utah

Clearfield, Utah

MUST LIVE IN UTAH

Being a Sales and Service Hero takes great willpower, hard work, and emotional strength.

Essential Functions:

Enjoy a fast paced environment; handling 75 - 100 calls per shift
Be skilled at using multiple applications simultaneously and be able to provide clear and proficient verbal and written communication
Deliver extraordinary customer service to our Members by using sound judgment, empathy, and problem solving to make decisions that adhere to policy and procedure
Use sales techniques, product knowledge, and listening skills to identify Member-specific needs to generate new sales to prospective and current Members
The ability to adapt and respond to changing work situations and environments
Be reliable to work a schedule that may include weekends/holidays and adhere to your assigned work schedule
Enjoy working from home and have a dedicated work space free of distractions/noise that includes a desk, chair, etc, along with the ability to hardwire your internet connection

What We Offer:

Great Pay - Earn $16/hour to start with the opportunity to achieve additional raises based on performance
Generous Bonus Structure - Based on sales performance, with additional bonus opportunities for new product sales. (current TM average $600-$800)
Fluency in Spanish is required and you may be eligible to earn up to an additional $80/month.
Work from Home - We provide you with all the computer equipment you will need.
Schedule - We are open 7 days a week (including weekends and holidays) and offer several schedule options.
Paid Time Off - Accrue 5.2 hours of Paid Time Off every pay period during your first 12 months - that’s 17 days in your first year!
Volunteer Time - We know Heroes like to give back to their communities; we grant 24 hours of Paid Volunteer Time every year!
Training - You will receive virtual paid training that will set you up for success.
Benefits - For eligible Team Members, Medical, Dental, Vision, Life Insurance, Tuition Reimbursement, Employee Assistance Program and more!
401K - Dollar for dollar company match up to 6% of employee contributions.

Work Environment/Physical Requirements:

Works in an office environment sitting at a desk, table or computer workstation for extended periods of time. May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 100 percent of the time spent on the job involves the use of a personal computer.

**Please note that you will be asked to complete a candidate assessment following your application, via email. Your application will not be considered until the assessment has been completed.**

#IA

Apply Today

Licensed Insurance Agent

Phoenix, Arizona

Why work for us?

Compensation – Generous base plus commission pay structure with the ability to earn commission on every policy
Licensing Assistance – AAA will reimburse a portion of the costs of licensure
No Overhead Costs – W-2 structure with dedication space in a AAA NCNU branch.
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay.
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

Summary:

Sales Agents serve our Members by selling Property & Casualty and Roadside Assistance insurance that meets the Member’s needs.

Essential Functions

Uses sales techniques and product knowledge to identify customer-specific needs to generate new sales, retain existing insured’s and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.
Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Associate’s manager.
Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.
Consistently provides all Members with a sales and service experience that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.
Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.
Responds to customer inquiries and requests relating to insurance products and membership.
Researches and resolves customer service issues. Often assists the insured in initiating the first notice of loss on claims.

Education & Experience/Licenses & Certifications

High school diploma or GED required. Bachelor's degree in a relevant field preferred.
2 to 4 years of sales experience preferred.
Currently possesses, or has the ability to acquire unrestricted state issued license(s) required to place property and casualty insurance within twenty-one (21) calendar days of start date. Depending on start date, active property and casualty license(s) may be required.

Work Environment/Physical Requirements

#MOR

Apply Today

Home Security Installer

San Jose, California

Why work for us?

Job Stability - Career Growth
Benefits – Medical, Dental, Vision, and more!
401k Matching – $1 for $1 company match up to 4% of pay
Paid Time Off – Accrual of 3 weeks PTO and nine holidays annually

ESSENTIAL FUNCTIONS:

Perform diagnostic evaluation of system issues and perform troubleshooting and repairs on low voltage security and home automation systems including cameras, thermostats, locks and more.
Install or upgrade new low voltage security and home automation systems inclusive of cameras, thermostats, door locks and more.
Must be flexible with schedule, shift will be Tuesday through Saturday.

KNOWLEDGE AND SKILLS:

Low voltage industry experience
Two or more years in a customer service industry role
Strong customer service communication and conflict resolution skills
Strong written and verbal communication skills
Previous experience with both hand and power tools (desired)
Some sales experience (desired)

EDUCATION, KNOWLEDGE, SKILLS, COMPETENCIES, CERTIFICATIONS/LICENSES:

High School Diploma or GED equivalent (required)
Must qualify for applicable licenses / certificates
The ability to use hand tools, laptop, and tablet (required)

#CLE_RX

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Safety Specialist

Walnut Creek, California

At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work.

Why Work For Us?

Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Essential Duties

Governance (30%)

Partnership oversight into absence management, safety regulatory compliance, Workers Compensation, Risk (including OSHA and related laws and regulations) relating to all aspects of Club owned fleet (COF) vehicles, Club owned auto repair facilities (COR), member service centers (MSC) and the club’s headquarters, retail branch locations, back office and other office facilities.
Interacts with the Risk Management department and third party administrator for workers compensation claims as it relates to FMLA.
Plan, develop and implement Safety programs to ensure a safe workplace for all employees, regular follow up with leaders to ensure plans and programs are in place. Develop and implement programs for emergency preparedness, manage building emergencies, fire drills and other related contingency planning activities.
Oversight of the Injury and Illness Prevention Program (IIPP) policies and procedures including job hazard standards, tools to identify and establish safe work practices, hazard corrective action, accident investigations, safety communications, ergonomics training and record keeping.
Develop and implement effective safety training programs for managers and employees.
Conduct training as needed to ensure compliance with all applicable OSHA standards and to improve focus on safety.

Records Maintenance & Reporting (40%)

Coordinate and manage all regulatory reporting requirements to government agencies, including OSHA, EPA, CalEPA, State Board of Equalization and others.
Serve as the primary interface with OSHA on all compliance and enforcement actions.
Maintain a current knowledge of all OSHA regulations to ensure safe operation throughout the MWG footprint.
Create an organized process to track ergonomic reports and supply ordering process for increased efficiency.

Audits/Safety Inspections (30%)

Conduct Safety Compliance audits and Gap Analysis throughout the Mountain West group footprint, to ensure compliance with safety regulations.
Coordinate with Local, State, and Federal officials during agency inspections and other requests.
Investigate work-related injuries and illnesses, implement actions that prevent re-occurrence and prepare required reports and record keeping.
Implement necessary actions that correct and maintain compliance with OSHA standards.
Investigate employee safety complaints, discuss findings and recommend possible solutions in a timely manner.

Knowledge and Skills

Environmental Health and Safety Program management - Develop or manage Environmental Health and Safety programs to ensure a safe workplace for all employees. (Advanced)
Emergency Preparedness - Process of ensuring that the organization has complied with the preventive measures, is in a state of readiness to contain the effects of a forecasted disastrous event to minimize loss of life, injury, and damage to property, can provide rescue, relief, rehabilitation, and other services in the aftermath of the disaster, and has the capability and resources to continue to sustain its essential functions without being overwhelmed by the demand placed on them. (Advanced)
Risk-mitigation - Identification, assessment, and prioritization of risks followed by application of resources to minimize, monitor, and control the probability of unfortunate events. (Advanced)
Vendor management - Create and monitor vendor relationships. Negotiating and monitoring the length and substance of contracts. Stay up to date on new technologies. Maintain contact with current and new vendors.
Reporting - Ability to see, understand and act upon data with the goal to enable end-users to see data so that they can analyze it and make it understandable through analysis. Reporting deals with data, while analysis is what turns the data into information. (Intermediate)
Training and Development - Design and conduct training and development programs to improve individual and organizational performance. (Advanced)
Safety Inspection - Adept at following the formalized and properly documented process of identifying hazards in the workplace. (Advanced)

Education and Experience

Degree in Business, Environmental Studies or related/equivalent EH&S experience. (Required)
4+ years direct professional experience focused on safety, environmental and occupational health (Preferred)
Valid driver’s license, certification and licenses (Required)
Proven analytical, statistical, organizational, communication and presentation skills. (Preferred)
Experience implementing OSHA standards. (Required)

#OLG_RX

#LI-OH1

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Cable Technician

AAA is looking for 10 Cable Technicians to support a 3 month temporary project (with option to extend or become permanent).

A3 Smart Home is looking for Cable (3G Radio Upgrade) technicians. This person will be responsible for providing excellent customer service and driving customer loyalty, quality, and overall satisfaction by servicing, programming, configuring, dismantling, reconstructing, converting, and trouble-shooting existing security and site automation solutions. He/she will be brought on to help swap out the old radio/alarm systems in customers’ homes.

As wireless companies are discontinuing 3g and 4g, and moving to LTE, the technicians will be trained to assist with the upgrading process at current customer homes.

- Drives customer loyalty by exceeding customer's expectations through the system service and maintenance process and meeting customer commitments.

- Meets customer commitments by arriving within estimated time of arrival.

- Services Wireless Cell Unit Upgrades.

- Follows and completes required processes of wired and wireless technology and connection procedures.

- Tests and validates system signals/communication with central monitoring to properly establish service.

- Demonstrates the operation and functionality of all provided services to the customer by explaining the proper operation of the technology and services.

- Assists customers with security and technology enhancements by effectively identifying additional areas of opportunities and offers solution enhancements or alternatives to increase customer satisfaction. Suggests innovative and additional solutions to customers to fulfill their security and site automation needs.

MINIMUM REQUIREMENTS

- 2+ years experience within a customer service role (security guard, store manager, etc.)

- Current valid State Driver's License.

- Ability to work under general supervision, and independently, at multiple customer sites on a daily basis and interpret and design system layout to meet the customer needs

- Comfortable with computers, and smartphones (know how to navigate), mostly for documentation and scheduling

- Okay with overtime hours if appointments run over/are stuck in traffic, etc.

Apply Today

Mobile / Patrol Officer

Tempe, Arizona

The Mobile Patrol Officer provides patrol services in a professional and proficient manner at all times to all AAA Smart Home customers and those residents that live in communities that are under contract with AAA Smart Home. They are responsible for patrolling the community to ensure residents are safe and report anything out of the ordinary that poses a security risk.

Essential Duties

Provide outstanding customer service with every member/resident interaction.
Promptly respond to burglar alarms at businesses and residences while following all procedures and instructions.
Complete daily assigned tasks, e.g. red-tag checks, initial interior checks, interior checks, spot checks, courtesy patrols, etc.
Completion of unique duties as assigned for your designated beat and shift.
Provide vacation services for residents who are out-of-town that requested personal periodic surveillance of their home.
Check accounts daily/nightly as contracted with customers to ensure the residents are receiving the service they requested.
Safely operate the designated patrol vehicle observing all state and municipal traffic laws; all traffic rules specified by the bylaws of the community; and all safety guidelines of AAA Smart Home.
Maintain regular records of the daily patrol activities
Effectively and professionally communicate with dispatch, customers and management.
Keep the Patrol Lead and/or Patrol Manager informed of all problems, unique situations, etc. that occur on your shift.
Ensure proper maintenance of the designated patrol vehicle, e.g. routine, scheduled, preventive or corrective maintenance, vacuuming, car washes, etc.
Proper completion of Incident reports.
Proper completion and submission of all forms associated with patrol activities and/or duties.
Entering all pertinent and necessary information into Silvertrac.
Operation of KNOX KeySecure Boxes.
Other duties as assigned.

Knowledge/Skills/Abilities

1 year of customer service experience.
Experience in the security industry is preferred.
Ability to help customers and provide exceptional customer service with every interaction
Must have the ability to safely operate a motor vehicle
Strong attention to detail
Ability to communicate clearly and effectively both verbally and in writing
Intermediate computer skills

Education & Experience / Licenses & Certification

High school diploma or equivalent GED
Must be at least 21 years old
Must obtain and maintain an Arizona Security Card Certification (Guard Card)
Must have a valid Arizona Drivers License and satisfactory 39 month driving record
Must be able to work overtime as needed

Working Environment

Must be able to lift and or move up to 50 pounds. Required to sit or stand for extended periods of time and must be able to walk, climb, balance, stoop, kneel, crouch, and crawl. Must be able to work and drive in severe weather conditions. Ability to drive for two (2) or more hours uninterrupted; Ability to enter/exit the patrol vehicle safely numerous times during a scheduled work shift; Ability to stand for two (2) or more hours uninterrupted;

OSC_RX

Apply Today

Tow and Light Service Drivers

Truckee, California

Walk in interviews welcome!

Monday- Friday 9:00am-4:00pm

1050 Greg St
Sparks, NV 89431

Why Work For Us?

Great Pay- $20.63 hourly with the potential to make up to an ADDITIONAL $1,300 per month with quality and productivity incentives
Training – You’ll attend a thorough, comprehensive, training program
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Paid Time Off- Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Essential Functions

Driving and operating a service vehicle (i.e. flat tire changes, lock-out, fuel delivery services, etc.)
On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving
Utilizing on-board computer, radio communications, and mapping systems
Completion of daily paperwork (i.e. call-logs, battery invoices, cash receipts, etc.)

Knowledge/Skills/Abilities

Strong customer service skills
Clear and proficient verbal and written communication even under pressure
Demonstrates problem solving and listening skills to evaluate member safety as well as the ability to discern safety issues and respond appropriately

Work Environment/Physical Requirements

#ERS

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Home Service Technician

Sacramento, California

Why Work For Us?

Impact. Lead the charge in mobility as a service movement and enable people’s lives to improve through the sharing economy. Leverage the best of an established 115 year-old not for profit combined with start-up speed and agility to create real and meaningful impact.
Recognition. We offer a competitive total compensation package including base salary, annual performance bonuses, benefits, and 401(k) Company match with additional discretionary contribution potential.
Lifestyle. We do honorable work, and we practice our values: humility, integrity, teamwork, and service. You’ll have the security of a larger organization but you’ll move at startup speed.

Summary

Essential Functions

Complete work orders as assigned
You will manage your time at a given job site and be given a schedule to work towards completing based on member demand
Complete, provide, and educate our members on our Home Health Preventative Maintenance Reports that drive future work to our team and help our members understand their homes better
You will be asked infrequently to Quality Check/Assess (QC or QA) the work of contractors that complete work that you specialize in and notify your leadership team should rework be needed
You will provide pricing recommendations on permitted work orders that may require the use of outside contractor support or to build out a pricing structure
You will learn and grow your skill base in your specific trade specialty, as well as, learn the basics of other trade areas to build out your core skills to complete work across the trades
You will also learn and apply necessary steps that are needed to complete larger jobs (remodels, renovations, large installations, etc.) and support team members in completing these tasks
Understand and enforce OSHA standard safety and cleanliness
Basic understanding of the financial impacts of labor and materials on a job

Knowledge/Skills/Abilities

Strong oral and written communication
Understand the basic requirements of collecting information via photos and measurements
Basic understanding of skills which include:
Electrical (GFCI installation)
Appliance trouble shooting and basic repair
Basic understanding of plumbing and repair
Ability to replace toilets
Ability to replace ceiling fans, lights, etc. (basic electric work)
Ability to caulk properly
Landscaping
Intermediate knowledge of your specific trade skill and the ability to complete basic jobs within that skillset
Understand and enforce job site safety and cleanliness
Advanced understanding and safety related to the use of power tools
Collaborative and team oriented individual

Education & Experience/Licenses & Certification

High school diploma or equivalent required
2-4 years of experience in a specialized trade
Valid Driver’s license
Basic understanding of other trade skill areas (electrical, plumbing, carpentry, etc.)
Ability to learn and use a scheduling software
Ability to learn and use an online ordering system
2-4 verifiable years within classified trade

Work Environment/Physical Requirements

Lifting and carrying various parts, weighing up to 30-50 pounds, several times a day
Bending, kneeling, reaching and stooping as required for service calls

#OLG_RX

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Automotive Repair Technician

Elk Grove, California

Why Work With Us:

Exceptional benefits within 30 days of hire, with employer contribution to medical/Dental/Vision premiums
401K Matching $1 to $1 up to 6% annually
15 Paid Days off (20 after 1 year) + 9 paid holidays for a great work/life balance, some Saturdays and no Sundays
Tuition reimbursement for ASE Certifications
Paid Training
State of the art equipment
Clean well equipped shops with consistent car count
A free AAA Membership and numerous employee discounts

Job Responsibilities:

Performs work that is indicated on Approved Repair Orders.
Performs only needed and or customer requested services on vehicles.
Performs all repairs according to MAP (Motorist Assurance Program), OEM (Original Equipment Manufacturers) or accepted industry standard procedures
Assures all repairs are for the benefit of the member/customer.
Test drives all vehicles when practical for any/all performance or drivability concerns before performing work
- Exception: when unsafe or vehicle not drivable
- Retest drives after repairs completed to verify that repair solved defined problems
Maintains clean and safe work environment; cleans spills and debris immediately to reduce hazards
Maintain company provided equipment and machinery
Follows company and industry safety rules and regulations
Reports all unsafe conditions to supervisor including but not limited to lifts, overhead doors, and equipment
Attends all required training, seeks additional training to maintain and increase effectiveness
Keeps up to date on industry trends and repair procedures.
Attends and successfully completes at least 24 hours of continuing auto repair training per year sponsored and/or provided by the club.
Maintains customer vehicles in regard to cleanliness and does not tune or otherwise adjust any controls within the vehicle.
Verifies as soon as practicable that parts ordered for the vehicle assigned to them are correct.
Performs digital inspection and documents to their full potential. Notates all pertinent information into the shop inspection or management system, attaches all photos or videos to illustrate repairs or needs to the inspection.
Assures all comeback related repairs are prioritized as directed by manager or lead.
Communicates effectively as necessary with manager, service advisors and other technicians to contribute to the overall performance of the location
Responsible for the safety and accuracy of all repairs made and or systems inspected to assure vehicle is as safe or more safe condition as was prior to work commencing
Performs other related duties as assigned.
Note: May require travel to different locations on an as needed basis

Knowledge/Skills/Abilities

Effective verbal and written communication skills in the language(s) required for the role, as justified for business necessity
Effective organization, interpersonal and negotiation skills
Ability to work scheduled hours as necessitated by business need
Math and computer skills with experience using software applications including word processing, browsers, and email
Member service focus
Ability to drive vehicles equipped with manual transmission
Knowledge of equipment/tool operation and diagnostic/repair procedures
Maintains 100% productivity as measured by dividing hours worked by labor hours flagged

Education & Experience/ Licenses & Certifications

High School diploma or equivalent certification (GED)
Valid driver license and acceptable driving record
At least four years experience as an automobile technician
ASE Master Tech with L1 certification level or equivalent OEM certifications and fulfills ASE requirement within one year of hire. .
Smog Repair and Testing Certification preferred (CA only)

Work Environment/Physical Requirements

Ability to lift and or carry up to 50lbs
Standing, bending, kneeling, pushing, reaching, lifting, climbing ladders
Exposure to loud noises

#MCC_RX

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Senior Counsel - Product Counsel

Walnut Creek, California

Why Work For Us

Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Principal Responsibilities

Business – Serve as the primary legal counsel for the company’s main business divisions.

Commercial – Collaborate with procurement division in drafting and negotiating commercial agreements. Negotiate and resolve commercial disputes. Lead complex commercial transactions, including supporting M&A deals.

Product – Advise product/business teams through the development life cycle on matters relating to compliance, IP and consumer protection issues.

General Corporate – assist with a wide range of work and projects, as needed, including marketing and privacy/compliance support.

Manager/Leader – provide guidance and support to other legal staff and business partners.

Essential Functions

Provides advice and counsel on legal issues impacting the company's operations and business (including those of its subsidiaries).

Drafts, reviews, advises and negotiates contracts, policies, procedures and other legal documents with a higher degree of complexity.

Researches, analyzes and advises on proposed and existing legislation and regulations for impact on the company.

Substantial knowledge of current law and issues within areas of specialty.

Initiates and leads cross-divisional and enterprise projects. Interacts and influences business to help drive business results.

Performs special projects (substantive, administrative and practice management) for the legal department, including those involving a higher degree of complexity, business impact or financial or personnel resources.

Develops and/or conducts training programs for supervisors, managers and/or employees.

Engages and manages outside counsel within area of responsibility in a cost-effective manner.

Skills

Experience serving as primary attorney for business lines, including directly advising business stakeholders from both a legal and a business perspective

Ability to communicate verbally and in writing in an organized and effective manner with attention to detail

Ability to balance multiple priorities while working in an efficient manner

Strong foundation of project management, change management, and process improvement skills

Excellent strategic thinking and analytical skills with high-level business judgement

Driven self-starter who is comfortable operating with ambiguity and learning new disciplines

Education & Experience / Licenses & Certification

8+ years’ experience advising clients, with a combination of law firm and in-house experience
J.D. from accredited law school
California State Bar license in good standing
BA/BS - Bachelor's degree in related area or an equivalent combination of education and experience
MBA from accredited college/university preferred
Computer skills, MS Office, Google Suite, and online research tools such as WESTLAW

Work Environment/Physical Requirements

#LI-CM1

#CATH_RX

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Member Experience Branch Manager

Las Vegas, Nevada

Why Work For Us?

Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Summary

At AAA our branches are where we make good on our promises to our Members & Team Members. A successful Member Experience Branch Manager has a highly developed understanding of how to utilize all branch resources to deliver Legendary Member experiences, fosters a team culture of performance excellence with heart, and is operationally disciplined around company processes and controllable expenses.

Essential Functions

Champions and exhibits our guiding principles and core values of AAA

Recruiting, training, onboarding and development of branch Team Members

Individual goal setting, Team performance feedback, evaluation and performance documentation.
Ensures each Team Member has an individual development plan and provides mentorship supporting their growth objectives
Champion of Team Member engagement ensuring all Team Members understand how their work is connected and important to corporate strategy
Supports building a performance organization with heart through efficient performance management, setting clear performance and career development expectations, and acting on tough performance issues early with managerial courage.
Drive for results to achieve all branch objectives
Develops and executes against a business plan managing strategies that supports branch growth
Analyzes branch reports, and internal performance statistics to accurately forecast results.
Champion of Community Impact developing a network of relationships within community and leading branch participation
Provides feedback to assist in overall process improvement, competitive positioning, and regional strategy
Ensures compliance with AAA policies, procedures, standards and regulations
Steward of all branch resources and expense budget compliance

Knowledge/Skills Abilities

Demonstrated track record of successful business decision making, planning, and problem solving

Highly developed leadership skills, quantitative and analytical skills with a proven ability to make data-driven decisions
Ability to work cross-functionally across many business units and functions
Ability to write and execute business and financial plans
Excellent planning and project management skills
Strong change management skills and the ability to operate in an environment of ambiguity
Broad knowledge of Property & Casualty insurance, membership sales and service, and branch operations including industry trends, key drivers of business revenue
Outstanding sales and Member service skills and the ability to transfer these skills to others
Strong computer skills, including proficiency with the Google Apps Suite (Sheets, Docs, Drive, Slides)

Education & Experience / Licenses & Certification

• Bachelor Degree in related field

• Valid Driver's License

• P&C License ( Preferred )• Insurance industry knowledge helpful but not required

• 2-3 yrs. Management experience

Work Environment/Physical Requirements

#LI-CM1

#CATH_RX

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Insurance Sales Agent

Reno, Nevada

Why work for us?

Compensation – Generous base plus commission pay structure with the ability to earn commission on every policy
Licensing Assistance – AAA will reimburse a portion of the costs of licensure
No Overhead Costs – W-2 structure with dedication space in a AAA NCNU branch.
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay.
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

Summary:

Sales Agents serve our Members by selling Property & Casualty and Roadside Assistance insurance that meets the Member’s needs.

Essential Functions

Uses sales techniques and product knowledge to identify customer-specific needs to generate new sales, retain existing insured’s and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.
Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Associate’s manager.
Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.
Consistently provides all Members with a sales and service experience that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.
Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.
Responds to customer inquiries and requests relating to insurance products and membership.
Researches and resolves customer service issues. Often assists the insured in initiating the first notice of loss on claims.

Education & Experience/Licenses & Certifications

High school diploma or GED required. Bachelor's degree in a relevant field preferred.
2 to 4 years of sales experience preferred.
Currently possesses, or has the ability to acquire unrestricted state issued license(s) required to place property and casualty insurance within twenty-one (21) calendar days of start date. Depending on start date, active property and casualty license(s) may be required.

Work Environment/Physical Requirements

#IA

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Member Experience Associate

Eureka, California

Why Work For Us?

Great Pay – Paid training and competitive hourly base + incentives.
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay.
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

Summary:

Essential Functions

Performs routine sales, service and operational functions for AAA Members including; DMV, cashiering, auto travel, notary and insurance sales support, with expectations for maintaining required standards, policies and procedures.
Understands and actively promotes products and services to achieve individual goals in support of meeting organization goals and objectives.
Overcomes obstacles that create barriers to Team Member or branch efforts and identifies process improvement opportunities and proposes solutions.
Acts as an agent for change while promoting AAA’s guiding principles and core values.

Knowledge/Skills/Abilities

Demonstrates sales and service skills. Able to effectively interact, face-to-face, with new, prospective and existing Members.
Accuracy and comfort handling money, making change, balancing cash drawer.
Good computer skills, proficient in both reading and basic arithmetic.
Good written and verbal communication skills in person and over the phone.
Ability to multitask in response to requests, requirements and Member/Team Member expectations. Ability to accept feedback and correct course as necessary.

Education & Experience / Licenses & Certification

High school diploma or GED required
1-2 years of work experience with a preference for sales or customer service focused positions including work in sales, insurance, retail, service industry, call centers, or fast paced office environments.
Experience working with sales and service standards and goals (preferred).
Current & valid Driver's License with clean history may be required
Bonding and fingerprinting may be required
P&C Licensing may also be required

Work Environment/Physical Requirements

Works in a variety of office environments where standing, walking or sitting at a desk, table or computer workstation may be required for extended periods of time.
May travel by car, plane or other form of transportation to attend business meetings or conferences.
May be required to work in one or more locations in a defined service area. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

Apply Today

Human Resources Manager

Phoenix, Arizona

At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work.

Why Work For Us?

Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

The HR Business Manager collaborates with business leaders as a strategic partner to ensure that people decisions are aligned with organizational strategy, based on facts and consistent with an excellent Team Member and Member experience. This role will act as Team Member champion and change agent, be a catalyst for performance and development, and develop integrated solutions to maintain high employee morale, attract and retain talent and deliver valued added service to management and employees that reflect the business objectives of the organization.

What You'll Do

Champion AAA culture of being the most trusted organization in America, make it your mission to help our members and communities. (e.g., driving engagement survey action plans, involvement in company sponsored community events)
Be involved (field visits, attend client meetings) provide timely and insightful data to guide decision process while providing proactive solutions using good judgment and common sense.
Understand how everything is connected at AAA, contribute to our strategy and align actions to support it.
Assist Leaders in planning, executing, training, and tracking developmental programs
Maintain positive employee relations by creating a responsive environment and being available to facilitate open and continuous communication; Lead client group(s) through core cyclical HR processes (e.g., performance management, talent calibration, compensation and bonus planning, succession planning).
Offer thought-leadership and apply disciplined fact-based judgment regarding organizational and people related strategy and execution.
Educate client groups on HR policy and practices, emerging HR issues, including salary and geographic market ranges, performance review processes, transfers, promotions and demotions. Using data analytics provide the client group with analysis and recommendations including compensation, attrition, retention, absenteeism, and time-to-fill.
Improve the employee experience, find and develop ways to celebrate success, coach people with positive intent using performance diagnosis, organizational development and design.
Provide coaching and counseling to management and employees in order to enhance individual
HR expertise and business knowledge.
Support employee relations through proactive and, as necessary, reactive interventions with employees and management confidentially and fairly. Conduct effective, thorough and objective investigations, when necessary. Address each incident as a coaching moment to improve client’s HR acumen and confidence.
Participate in staffing and recruiting initiatives to develop a pipeline of leaders. Consult as required regarding decisions involving promotions, terminations, demotions, and transfers.
Responsible for selecting, training, coaching, counseling, and disciplining future employees in the HR department.
Plans, recruits, selects, conducts performance evaluation, sales actions plans/coaching, and performance management activities for employees. Provide active, engaged leadership through behavioral coaching and mentoring
May have direct reports

What You Have

Possess excellent communication skills, conveying information with confidence and clarity.
Deep understanding of HR functions, industry and business leadership.
Have led large groups through significant change utilizing effective project management and change management techniques and processes.
A broad technical expertise in employee relations, formal investigations, staffing and retention, compensation, policy development and application, learning and education, planning and other HR processes and programs.
Experience in a HR generalist, consulting or business partner role with staffing expertise; proven background as an effective strategist and practitioner with a strong track record of successfully driving and implementing HR initiatives with functional leaders.
Demonstrated ability to influence, evaluate and manage conflicting priorities effectively in a fast paced environment with senior level leaders.
Flexible work style and approach based on client needs.
Strong analytical and problem solving skills, ability to analyze data, understand trends; develop recommendations for action based on the analysis.
Strong mindset for continuous improvement and meeting or exceeding client expectations
Ability to implement process design, performance improvement, coaching, organizational design, and associated human resource services, systems and tools while monitoring progress with suitable metrics.

What You've Done

• BA/BS degree. MBA or Master's degree in related field preferred

• 10+ years of HR business partner or generalist experience

#Corp

#OLG_RX

#LI-OH1

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Travel Sales & Service Associate - Utah

Clearfield, Utah

MUST LIVE IN UTAH

A career with AAA Northern California, Nevada and Utah is unique, just like you.

Essential Functions

• Uses sales techniques and product knowledge to identify customer-specific needs to generate new sales to prospective and current Members. Effectively overcomes objections to close the sale.

• Consistently provides a service experience that enhances the Member’s affinity to the AAA brand and results in greater Member satisfaction and loyalty.

Knowledge/Skills/Abilities

• Possesses sales skills effectively employed in the tracking, following up on and closing of assigned leads.

• Knowledge of desktop systems including but not limited to Microsoft Office software applications.

Education & Experience/Licenses & Certification

• High school diploma or GED required.

• Prior sales and/or call center work experience preferred.

#JOR_RX

#RIN

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Senior Business Analyst - Operations

Phoenix, Arizona

Why Work For Us?

Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Summary:

Our Senior Business Analyst supports the overall business strategy and corporate objectives by performing analysis to support the identification of business needs and determine solutions to business problems. This role will support analytics for our Call Center.

Essential Functions

Performs complex analysis of data and the relationship to operational and financial objectives of the organization.
Collaborates with other business areas to investigate issues, makes recommendations and develops action plans to contribute to company objectives, principles and to achieve goals.
Develops metrics and reports using research and tools provided by company.
Identifies gaps in tools and data, and works collaboratively to resolve.
Participates as subject matter expert in projects related to analytics data structures and applications. Makes decisions on methods and techniques.
Interprets results of analysis, prepares and presents outcomes to senior leadership.
Reviews reporting and analytic methodologies and makes recommendations for improvement.
Proactively analyzes data and delivers insights to business customers to deepen their understanding of key issues.
Identifies, troubleshoots, and resolves data issues, working with IT and other areas as needed.
Reviews work of peers to ensure effectiveness and may act as team lead and/or coordinate the activities of others.

Knowledge/Skills/Abilities

Advanced research, analytical, data processing and mathematical skills
Demonstrated ability to make effective formal presentations as well as structure and conduct data analyses relevant to complex business issues
Project management experience and advanced business writing skills
Strong knowledge of AAA business concepts
Strong knowledge of database structures including relational database concepts
Strong knowledge of Structured Query Language (SQL), BigQuery (preferred)
Advanced Microsoft Excel skills, including charts/graphs, pivot tables, lookups, and complex nested formulas
Proficiency in MS-PowerPoint as well as structured analysis and design techniques
Strong knowledge Tableau or BI tools (preferred)
Demonstrated ability to communicate effectively with various levels of management to present findings relevant to audience

Education & Experience / Licenses & Certification

Bachelor's degree in related area, advanced degree preferred
7+ years of analytical experience in related industry
Mentoring and leadership experience (preferred)
Technical or business certifications relevant to role (preferred)

#LI-VB1

#VIC_RX

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Fire Alarm Service Technician

Tempe, Arizona

Perform fire alarm inspections, identifying deficiencies and upgrade opportunities.

Provides direct inspections and service of customer equipment and systems.

Perform fire alarm repairs, maintenance, and upgrades based off of inspection reports.

Works directly with customers to maintain relationships, perform conflict resolution, and achieve customer satisfaction for retention.

Partner with and support internal customers, including office and sales teams to include addressing and resolving current service issues and plan for future growth.

Create reports for customer and agency documentation and submittal.

KNOWLEDGE AND SKILLS

Ten or more years in the service of fire/life safety systems.

Strong customer service communication and conflict resolution skills.

Experience in the inspection of fire/life safety systems.

Strong written and verbal communication skills.

Ability to expand skill set into other fire/life safety systems.

EDUCATION, KNOWLEDGE, SKILLS, COMPETENCIES, CERTIFICATIONS/LICENSES

Knowledge of life safety codes.

Technical certifications are required (NICET Level 3 or Level 4 or equivalent CSA FA4)

Technical certifications are preferred (Backflow repair, Kitchen Hoods KHFE2, Fire Sprinkler ASCR4/ASC4, Fire Pump Factory Repair)

Equipment manufacturer’s training and/or certifications are desirable.

Computer / tablet literacy.

WORKING ENVIRONMENT/ MINIMUM PHYSICAL REQUIREMENTS

This position includes primarily field time. Physical requirements include standing, sitting, bending, lifting, and climbing. Lifting will include up to 40 pounds. Extensive use of a personal computer and tablet is required. Use of hand and power tools is required on occasion.

#OSC_RX

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Automotive Repair Technician

Petaluma, California

Great Opportunity at AAA Auto Centers formerly McLea's Tire and Auto

Why Work With Us:

Check out the Benefits!

Exceptional benefits within 30 days of hire, with employer contribution to medical/Dental/Vision premiums
401K Matching $1 to $1 up to 6% annually
15 Paid Days off (20 after 1 year) + 9 paid holidays for a great work/life balance, some Saturdays and no Sundays
Tuition reimbursement for ASE Certifications
Paid Training
State of the art equipment
Clean well equipped shops with consistent car count
A free AAA Membership and numerous employee discounts

Job Responsibilities:

Performs work that is indicated on Approved Repair Orders.
Performs only needed and or customer requested services on vehicles.
Performs all repairs according to MAP (Motorist Assurance Program), OEM (Original Equipment Manufacturers) or accepted industry standard procedures
Assures all repairs are for the benefit of the member/customer.
Test drives all vehicles when practical for any/all performance or drivability concerns before performing work
- Exception: when unsafe or vehicle not drivable
- Retest drives after repairs completed to verify that repair solved defined problems
Maintains clean and safe work environment; cleans spills and debris immediately to reduce hazards
Maintain company provided equipment and machinery
Follows company and industry safety rules and regulations
Reports all unsafe conditions to supervisor including but not limited to lifts, overhead doors, and equipment
Attends all required training, seeks additional training to maintain and increase effectiveness
Keeps up to date on industry trends and repair procedures.
Attends and successfully completes at least 24 hours of continuing auto repair training per year sponsored and/or provided by the club.
Maintains customer vehicles in regard to cleanliness and does not tune or otherwise adjust any controls within the vehicle.
Verifies as soon as practicable that parts ordered for the vehicle assigned to them are correct.
Performs digital inspection and documents to their full potential. Notates all pertinent information into the shop inspection or management system, attaches all photos or videos to illustrate repairs or needs to the inspection.
Assures all comeback related repairs are prioritized as directed by manager or lead.
Communicates effectively as necessary with manager, service advisors and other technicians to contribute to the overall performance of the location
Responsible for the safety and accuracy of all repairs made and or systems inspected to assure vehicle is as safe or more safe condition as was prior to work commencing
Performs other related duties as assigned.
Note: May require travel to different locations on an as needed basis

Knowledge/Skills/Abilities

Effective verbal and written communication skills in the language(s) required for the role, as justified for business necessity
Effective organization, interpersonal and negotiation skills
Ability to work scheduled hours as necessitated by business need
Math and computer skills with experience using software applications including word processing, browsers, and email
Member service focus
Ability to drive vehicles equipped with manual transmission
Knowledge of equipment/tool operation and diagnostic/repair procedures
Maintains 100% productivity as measured by dividing hours worked by labor hours flagged

Education & Experience/ Licenses & Certifications

High School diploma or equivalent certification (GED)
Valid driver license and acceptable driving record
At least four years experience as an automobile technician
ASE Master Tech with L1 certification level or equivalent OEM certifications and fulfills ASE requirement within one year of hire. .
Smog Repair and Testing Certification preferred (CA only)

Work Environment/Physical Requirements

Ability to lift and or carry up to 50lbs
Standing, bending, kneeling, pushing, reaching, lifting, climbing ladders
Exposure to loud noises

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Technical Program Manager - Mobility Innovation

Berkeley, California

Why Work For Us?

Impact. Lead the charge in mobility as a service movement and enable people’s lives to improve through the sharing economy. Leverage the best of an established 115 year-old not for profit combined with start-up speed and agility to create real and meaningful impact.

Recognition. We offer a competitive total compensation package including base salary, annual performance bonuses, benefits, and 401(k) Company match with additional discretionary contribution potential.

Lifestyle. We do honorable work, and we practice our values: humility, integrity, teamwork, and service. You’ll have the security of a larger organization but you’ll move at startup speed.

ESSENTIAL FUNCTIONS

Collaborate with other members of the team on business development for testing engagements.
Help plan, coordinate and execute structured tests with partners.
Develop appropriate means to conduct tests.
Develop scenarios, objects and environments that mimic real world scenarios as closely as possible.
Maintain strong attention to detail, with an emphasis on safe, effective and efficient testing.
Provide feedback and quantitative/qualitative analysis on test findings and outcomes to engineers.
Ability to troubleshoot testing issues from the field
Serve as primary point of contact with project managers from grant partners, working closely with them on project budgets, requisition submissions, and provides project troubleshooting and resolution
Coordinates day to day functions of grants management
Manages the budget preparation, monitoring and evaluation, budget revisions and obtaining contract extensions to fulfill grant obligations
Tracks all grant projects through the entire grant life cycle from notice of award through close-out

KNOWLEDGE AND SKILLS

Extensive experience in testing emerging technologies
Extensive experience in documenting test plans and authoring reports
Extensive experience in using high-precision instruments to capture vehicle dynamics.
Ability to develop and perform structured scenario testing.
Solid project management skills

EDUCATION, KNOWLEDGE, SKILLS, COMPETENCIES, CERTIFICATIONS/LICENSES

Bachelor's Degree in engineering (Required)
Advanced Degree (Preferred)
10 years related work experience (Preferred)
1+ years of Autonomous Vehicle testing experience
Working familiarity with NHTSA and Euro NCAP standards
Working familiarity with ISO, SAE and IEEE automotive standards

#OLG_RX

#LI-OH1

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Home Security Technician

Tempe, Arizona

Why work for us?

Job Stability - Career Growth
Benefits – Medical, Dental, Vision, and more!
401k Matching – $1 for $1 company match up to 4% of pay
Paid Time Off – Accrual of 3 weeks PTO and nine holidays annually

ESSENTIAL FUNCTIONS:

Perform diagnostic evaluation of system issues and perform troubleshooting and repairs on low voltage security and home automation systems including cameras, thermostats, locks and more.
Install or upgrade new low voltage security and home automation systems inclusive of cameras, thermostats, door locks and more.
Must be flexible with schedule, shift may include Saturdays.

KNOWLEDGE AND SKILLS:

Low voltage industry experience
Two or more years in a customer service industry role
Strong customer service communication and conflict resolution skills
Strong written and verbal communication skills
Previous experience with both hand and power tools (desired)
Some sales experience (desired)

EDUCATION, KNOWLEDGE, SKILLS, COMPETENCIES, CERTIFICATIONS/LICENSES:

High School Diploma or GED equivalent (required)
Must qualify for applicable licenses / certificates
The ability to use hand tools, laptop, and tablet (required)

#CLE_RX

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Automotive Service Advisor

El Dorado Hills, California

Why Work With Us:

Check out the benefits

Great pay + a generous commission plan
Exceptional benefits within 30 days of hire, with employer contribution to medical/Dental/Vision premiums
401K Matching $1 to $1 up to 6% annually
15 Paid Days off (20 after 1 year) + 9 paid holidays for a great work/life balance, some Saturdays and no Sundays
Tuition reimbursement for ASE Certifications
Paid Training
State of the art equipment
Clean well equipped shops with consistent car count
A free AAA Membership and numerous employee discounts

Essential Functions

• Promptly meet and great all members/customers in a timely, and courteous manner.

• Handle incoming telephone calls following the proper process.

• Maintain the member/customer scheduling system at the facility.

• Listen and offer the appropriate diagnostic, maintenance, or repair service that meets the member/customer’s needs.

• Provide all members/customers with an estimated completion time, and keep them informed of any

changes in the promised time.

• Maintain proper communication with the service department. Provide accurate and detailed information to technicians to assist in diagnosis.

• Handle minor member/customer concerns, turning over any unresolved issues to the General Manger for a quick resolution.

• Follow all policies and procedures set forth by management.

• Other duties as assigned.

Knowledge/Skills/Abilities

• Excellent customer service skills, verbal communication, written communication, time management, leadership, and good listening skills

• Frequently requires long working hours and will require some Saturday hours

• Bilingual communication skills a plus

Education & Experience/Licenses & Certification

• High school diploma or equivalent. ASE certifications a plus.

• Automotive service experience a plus but not required

• Strong background delivering world class customer experiences

Work Environment/Physical Requirements

#MCC_RX

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Automotive Service Advisor

Folsom, California

Why Work With Us:

Great Pay with a generous commission plan
Exceptional benefits within 30 days of hire, with employer contribution to medical/Dental/Vision premiums
401K Matching $1 to $1 up to 6% annually
15 Paid Days off (20 after 1 year) + 9 paid holidays for a great work/life balance, some Saturdays and no Sundays
Tuition reimbursement for ASE Certifications
Paid Training
State of the art equipment
Clean well equipped shops with consistent car count
A free AAA Membership and numerous employee discounts

Essential Functions

• Promptly meet and great all members/customers in a timely, and courteous manner.

• Handle incoming telephone calls following the proper process.

• Maintain the member/customer scheduling system at the facility.

• Listen and offer the appropriate diagnostic, maintenance, or repair service that meets the member/customer’s needs.

• Provide all members/customers with an estimated completion time, and keep them informed of any

changes in the promised time.

• Maintain proper communication with the service department. Provide accurate and detailed information to technicians to assist in diagnosis.

• Handle minor member/customer concerns, turning over any unresolved issues to the General Manger for a quick resolution.

• Follow all policies and procedures set forth by management.

• Other duties as assigned.

Knowledge/Skills/Abilities

• Excellent customer service skills, verbal communication, written communication, time management, leadership, and good listening skills

• Frequently requires long working hours and will require some Saturday hours

• Bilingual communication skills a plus

Education & Experience / Licenses & Certification

• High school diploma or equivalent.

• ASE Certified a plus

Automotive service experience a plus but not required

• Strong background delivering world class customer experiences

• Effective communication skills with a demonstrated ability to deliver information and messages with empathy and accuracy

• Minimum of five years of verifiable work experience in a customer service setting

• Basic knowledge of major automobile components required

• Ability to learn and adapt to the automotive aftermarket industry with a primary focus on customer service delivery

• Company will assist candidate in obtaining ASE Servicer Consultant Certification within one year of hire.

Work Environment/Physical Requirements

#MCC_RX

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Automotive Repair Technician

Santa Rosa, California

Come Join Us At AAA Formerly McLea's Tire and Auto

Check out the benefits:

Exceptional benefits within 30 days of hire, with employer contribution to medical/Dental/Vision premiums
401K Matching $1 to $1 up to 6% annually
15 Paid Days off (20 after 1 year) + 9 paid holidays for a great work/life balance, some Saturdays and no Sundays
Tuition reimbursement for ASE Certifications
Paid Training
State of the art equipment
Clean well equipped shops with consistent car count
A free AAA Membership and numerous employee discounts

Job Responsibilities:

Performs work that is indicated on Approved Repair Orders.
Performs only needed and or customer requested services on vehicles.
Performs all repairs according to MAP (Motorist Assurance Program), OEM (Original Equipment Manufacturers) or accepted industry standard procedures
Assures all repairs are for the benefit of the member/customer.
Test drives all vehicles when practical for any/all performance or drivability concerns before performing work
- Exception: when unsafe or vehicle not drivable
- Retest drives after repairs completed to verify that repair solved defined problems
Maintains clean and safe work environment; cleans spills and debris immediately to reduce hazards
Maintain company provided equipment and machinery
Follows company and industry safety rules and regulations
Reports all unsafe conditions to supervisor including but not limited to lifts, overhead doors, and equipment
Attends all required training, seeks additional training to maintain and increase effectiveness
Keeps up to date on industry trends and repair procedures.
Attends and successfully completes at least 24 hours of continuing auto repair training per year sponsored and/or provided by the club.
Maintains customer vehicles in regard to cleanliness and does not tune or otherwise adjust any controls within the vehicle.
Verifies as soon as practicable that parts ordered for the vehicle assigned to them are correct.
Performs digital inspection and documents to their full potential. Notates all pertinent information into the shop inspection or management system, attaches all photos or videos to illustrate repairs or needs to the inspection.
Assures all comeback related repairs are prioritized as directed by manager or lead.
Communicates effectively as necessary with manager, service advisors and other technicians to contribute to the overall performance of the location
Responsible for the safety and accuracy of all repairs made and or systems inspected to assure vehicle is as safe or more safe condition as was prior to work commencing
Performs other related duties as assigned.
Note: May require travel to different locations on an as needed basis

Knowledge/Skills/Abilities

Effective verbal and written communication skills in the language(s) required for the role, as justified for business necessity
Effective organization, interpersonal and negotiation skills
Ability to work scheduled hours as necessitated by business need
Math and computer skills with experience using software applications including word processing, browsers, and email
Member service focus
Ability to drive vehicles equipped with manual transmission
Knowledge of equipment/tool operation and diagnostic/repair procedures
Maintains 100% productivity as measured by dividing hours worked by labor hours flagged

Education & Experience/ Licenses & Certifications

High School diploma or equivalent certification (GED)
Valid driver license and acceptable driving record
At least four years experience as an automobile technician
ASE Master Tech with L1 certification level or equivalent OEM certifications and fulfills ASE requirement within one year of hire. .
Smog Repair and Testing Certification preferred (CA only)

Work Environment/Physical Requirements

Ability to lift and or carry up to 50lbs
Standing, bending, kneeling, pushing, reaching, lifting, climbing ladders
Exposure to loud noises

Apply Today

General Service Technician/Lube Tech

Phoenix, Arizona

Why Work With Us:

Exceptional benefits within 30 days of hire, with employer contribution to Medical/Dental/Vision premiums
401K Matching $1 to $1 up to 6% annually
Opportunity for advancement
Tuition reimbursement for automotive education and ASE Certifications
15 Paid Days off (20 after 1 year) + 9 paid holidays, some Saturdays and no Sundays
Clean well equipped shops with consistent car count
Free AAA Membership and numerous employee discounts

Job Responsibilities:

Performs oil changes and lubrication service for member and nonmember vehicles.
Performs tire repairs and installation service for member and nonmember vehicles.
Performs other minor repairs as assigned by Lead Tech or Service Advisor, according to their abilities.
Assist upper level technicians as needed and for experience.
Test drives vehicles when practical for any/all performance or drivability concerns before performing work
- Exception: when unsafe or vehicle not drivable
- Retest drives after repairs completed to verify that repair solved defined problems
Maintains clean and safe work environment; cleans spills and debris immediately to reduce hazards
Maintain company provided equipment and machinery
Follows company and industry safety rules and regulations
Reports all unsafe conditions to supervisor including but not limited to lifts, overhead doors, and equipment
Attends all required training, seeks additional training to maintain and increase effectiveness
Keeps up to date on industry trends and repair procedures.
Attends and successfully completes at least 12 hours of continuing auto repair training per year sponsored and/or provided by the club.
Maintains customer vehicles in regard to cleanliness and does not tune or otherwise adjust any controls within the vehicle.
Verifies as soon as practicable that parts ordered for the vehicle assigned to them are correct.
Performs all repairs according to MAP (Motorist Assurance Program), OEM (Original Equipment Manufacturers) or accepted industry standard.
Performs digital inspection and documents to their full potential. Notates all pertinent information into the shop inspection or management system, attaches all photos or videos to illustrate repairs or needs to the inspection.
Assures all comeback related repairs are prioritized as directed by manager or lead.
Communicates effectively as necessary with manager, service advisors and other technicians to contribute to the overall performance of the location
Responsible for the safety and accuracy of all repairs made and or systems inspected to assure vehicle is as safe or more safe condition as was prior to work commencing
Performs other related duties as assigned.
Note: May require travel to different locations on an as needed basis

Knowledge/Skills/Abilities

Effective verbal and written communication skills in the language(s) required for the role, as justified for business necessity
Effective organization, interpersonal and negotiation skills
Ability to work scheduled hours as necessitated by business need
Math and computer skills with experience using software applications including word processing, spreadsheets, browsers, and email
Member service focus
Automotive/mechanical background
Ability to drive vehicles equipped with manual transmission
Knowledge of equipment/tool operation and diagnostic/repair procedures
Maintains 20% productivity measured by hours worked/hours flagged

Education & Experience/ Licenses & Certifications

High School diploma or equivalent certification (GED)
Must be 21 years of age
Valid driver license and acceptable driving record
Six months experience in general repair, lube services and or tire shop

Work Environment/Physical Requirements

Ability to lift and or carry up to 50lbs
Standing, bending, kneeling, pushing, reaching, lifting, climbing ladders
Exposure to loud noises

Apply Today

AUTOMOTIVE REPAIR TECHNICIAN - Immediate Need! - $5,000 Sign On Bonus

Chandler, Arizona

Why Work With Us:

Sign on Bonus $5,000 *
Great Pay – $40K to $130K DOE
Exceptional benefits within 30 days of hire, with employer contribution to medical/Dental/Vision premiums
401K Matching $1 to $1 up to 6% annually
15 Paid Days off (20 after 1 year) + 9 paid holidays for a great work/life balance, some Saturdays and no Sunday work
Tuition reimbursement for ASE Certifications
Paid Training
State of the art equipment
Clean well equipped shops with consistent car count
A free AAA Membership and numerous employee discounts

Job Responsibilities:

Performs work that is indicated on Approved Repair Orders.
Performs only needed and or customer requested services on vehicles.
Performs all repairs according to MAP (Motorist Assurance Program), OEM (Original Equipment Manufacturers) or accepted industry standard procedures
Assures all repairs are for the benefit of the member/customer.
Test drives all vehicles when practical for any/all performance or drivability concerns before performing work
- Exception: when unsafe or vehicle not drivable
- Retest drives after repairs completed to verify that repair solved defined problems
Maintains clean and safe work environment; cleans spills and debris immediately to reduce hazards
Maintain company provided equipment and machinery
Follows company and industry safety rules and regulations
Reports all unsafe conditions to supervisor including but not limited to lifts, overhead doors, and equipment
Attends all required training, seeks additional training to maintain and increase effectiveness
Keeps up to date on industry trends and repair procedures.
Attends and successfully completes at least 24 hours of continuing auto repair training per year sponsored and/or provided by the club.
Maintains customer vehicles in regard to cleanliness and does not tune or otherwise adjust any controls within the vehicle.
Verifies as soon as practicable that parts ordered for the vehicle assigned to them are correct.
Performs digital inspection and documents to their full potential. Notates all pertinent information into the shop inspection or management system, attaches all photos or videos to illustrate repairs or needs to the inspection.
Assures all comeback related repairs are prioritized as directed by manager or lead.
Communicates effectively as necessary with manager, service advisors and other technicians to contribute to the overall performance of the location
Responsible for the safety and accuracy of all repairs made and or systems inspected to assure vehicle is as safe or more safe condition as was prior to work commencing
Performs other related duties as assigned.
Note: May require travel to different locations on an as needed basis

Knowledge/Skills/Abilities

Effective verbal and written communication skills in the language(s) required for the role, as justified for business necessity
Effective organization, interpersonal and negotiation skills
Ability to work scheduled hours as necessitated by business need
Math and computer skills with experience using software applications including word processing, browsers, and email
Member service focus
Ability to drive vehicles equipped with manual transmission
Knowledge of equipment/tool operation and diagnostic/repair procedures
Maintains 100% productivity as measured by dividing hours worked by labor hours flagged

Education & Experience/ Licenses & Certifications

High School diploma or equivalent certification (GED)
Valid driver license and acceptable driving record
At least four years experience as an automotive technician
ASE Master Tech with L1 certification level or equivalent OEM certifications and fulfills ASE requirement within one year of hire. .
Smog Repair and Testing Certification preferred (CA only)

Work Environment/Physical Requirements

Ability to lift and or carry up to 50lbs
Standing, bending, kneeling, pushing, reaching, lifting, climbing ladders
Exposure to loud noises

* Sign On Bonus applies to qualified Master Repair Technicians

#AUTO

Apply Today

Automotive Repair Technician - Immediate Need!! - $5,000 Sign On Bonus

Phoenix, Arizona

Why Work With Us:

Sign on Bonus $5,000 *
Great Pay – $40K to $130K DOE
Exceptional benefits within 30 days of hire, with employer contribution to medical/Dental/Vision premiums
401K Matching $1 to $1 up to 6% annually
15 Paid Days off (20 after 1 year) + 9 paid holidays for a great work/life balance, some Saturdays and no Sunday work
Tuition reimbursement for ASE Certifications
Paid Training
State of the art equipment
Clean well equipped shops with consistent car count
A free AAA Membership and numerous employee discounts

Job Responsibilities:

Performs work that is indicated on Approved Repair Orders.
Performs only needed and or customer requested services on vehicles.
Performs all repairs according to MAP (Motorist Assurance Program), OEM (Original Equipment Manufacturers) or accepted industry standard procedures
Assures all repairs are for the benefit of the member/customer.
Test drives all vehicles when practical for any/all performance or drivability concerns before performing work
- Exception: when unsafe or vehicle not drivable
- Retest drives after repairs completed to verify that repair solved defined problems
Maintains clean and safe work environment; cleans spills and debris immediately to reduce hazards
Maintain company provided equipment and machinery
Follows company and industry safety rules and regulations
Reports all unsafe conditions to supervisor including but not limited to lifts, overhead doors, and equipment
Attends all required training, seeks additional training to maintain and increase effectiveness
Keeps up to date on industry trends and repair procedures.
Attends and successfully completes at least 24 hours of continuing auto repair training per year sponsored and/or provided by the club.
Maintains customer vehicles in regard to cleanliness and does not tune or otherwise adjust any controls within the vehicle.
Verifies as soon as practicable that parts ordered for the vehicle assigned to them are correct.
Performs digital inspection and documents to their full potential. Notates all pertinent information into the shop inspection or management system, attaches all photos or videos to illustrate repairs or needs to the inspection.
Assures all comeback related repairs are prioritized as directed by manager or lead.
Communicates effectively as necessary with manager, service advisors and other technicians to contribute to the overall performance of the location
Responsible for the safety and accuracy of all repairs made and or systems inspected to assure vehicle is as safe or more safe condition as was prior to work commencing
Performs other related duties as assigned.
Note: May require travel to different locations on an as needed basis

Knowledge/Skills/Abilities

Effective verbal and written communication skills in the language(s) required for the role, as justified for business necessity
Effective organization, interpersonal and negotiation skills
Ability to work scheduled hours as necessitated by business need
Math and computer skills with experience using software applications including word processing, browsers, and email
Member service focus
Ability to drive vehicles equipped with manual transmission
Knowledge of equipment/tool operation and diagnostic/repair procedures
Maintains 100% productivity as measured by dividing hours worked by labor hours flagged

Education & Experience/ Licenses & Certifications

High School diploma or equivalent certification (GED)
Valid driver license and acceptable driving record
At least four years experience as an automotive technician
ASE Master Tech with L1 certification level or equivalent OEM certifications and fulfills ASE requirement within one year of hire. .
Smog Repair and Testing Certification preferred (CA only)

Work Environment/Physical Requirements

Ability to lift and or carry up to 50lbs
Standing, bending, kneeling, pushing, reaching, lifting, climbing ladders
Exposure to loud noises

* Sign On Bonus applies to qualified Master Repair Technicians

#AUTO

Apply Today

Automotive Repair Technician - $5,000 Sign On Bonus

Mesa, Arizona