Careers

Join our team of change makers

We’re looking for bright, passionate, and collaborative people to join
our tight-knit team as we innovate in the spirit of service. If this
sounds like you, let’s talk. Email us at careers@a3ventures.co.

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General Service Technician

Scottsdale, Arizona

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Why Work With Us:

  • 12 Valley locations and 2 Tucson locations with more coming soon
  • Exceptional benefits within 30 days of hire, with employee contribution to Medical/Dental/Vision premiums
  • 401K Matching $1 to $1 up to 6% annually
  • 15 Paid Days off, some Saturdays and no Sunday work hours (20 days after 1 year)
  • Tuition reimbursement for ASE Certifications
  • Clean well equipped shops with high car count
  • Free AAA Membership and numerous employee discounts

Job Responsibilities:

  • Performs oil changes and lubrication service for member and nonmember vehicles.

  • Performs tire repairs and installation service for member and nonmember vehicles.

  • Performs other minor repairs as assigned by Lead Tech or Service Advisor, according to their abilities.

  • Assist upper level technicians as needed and for experience.

  • Test drives vehicles when practical for any/all performance or drivability concerns before performing work

    • Exception: when unsafe or vehicle not drivable

    • Retest drives after repairs completed to verify that repair solved defined problems

  • Maintains clean and safe work environment; cleans spills and debris immediately to reduce hazards

  • Maintain company provided equipment and machinery

  • Follows company and industry safety rules and regulations

  • Reports all unsafe conditions to supervisor including but not limited to lifts, overhead doors, and equipment

  • Attends all required training, seeks additional training to maintain and increase effectiveness

  • Keeps up to date on industry trends and repair procedures. 

  • Attends and successfully completes at least 12 hours of continuing auto repair training per year sponsored and/or provided by the club. 

  • Maintains customer vehicles in regard to cleanliness and does not tune or otherwise adjust any controls within the vehicle.

  • Verifies as soon as practicable that parts ordered for the vehicle assigned to them are correct.

  • Performs all repairs according to MAP (Motorist Assurance Program), OEM (Original Equipment Manufacturers) or accepted industry standard.

  • Performs digital inspection and documents to their full potential. Notates all pertinent information into the shop inspection or management system, attaches all photos or videos to illustrate repairs or needs to the inspection. 

  • Assures all comeback related repairs are prioritized as directed by manager or lead. 

  • Communicates effectively as necessary with manager, service advisors and other technicians to contribute to the overall performance of the location 

  • Responsible for the safety and accuracy of all repairs made and or systems inspected to assure vehicle is as safe or more safe condition as was prior to work commencing

  • Performs other related duties as assigned.

  • Note: May require travel to different locations on an as needed basis


 

Knowledge/Skills/Abilities

  • Effective verbal and written communication skills in the language(s) required for the role, as justified for business necessity

  • Effective organization, interpersonal and negotiation skills

  • Ability to work scheduled hours as necessitated by business need

  • Math and computer skills with experience using software applications including word processing, spreadsheets, browsers, and email

  • Member service focus

  • Automotive/mechanical background

  • Ability to drive vehicles equipped with manual transmission

  • Knowledge of equipment/tool operation and diagnostic/repair procedures

  • Maintains 20% productivity measured by hours worked/hours flagged

Education & Experience/ Licenses & Certifications

  • High School diploma or equivalent certification (GED)

  • Valid driver license and acceptable driving record

  • Six months experience in general repair, lube services and or tire shop

Work Environment/Physical Requirements

  • Ability to lift and or carry up to 50lbs

  • Standing, bending, kneeling, pushing, reaching, lifting, climbing ladders

  • Exposure to loud noises

#MCC

Apply Today

Associate Product Manager, Digital

Phoenix, Arizona

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Why Work For Us?

  • Benefits – Medical, Dental, Vision, wellness program and more!

  • 401k Matching – $1 for $1 company match up to 6% of pay

  • Annual Incentive Plan – Eligibility to participate in AAA annual bonus plan

  • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities

  • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

As part of the digital product manager team, our Apps Product Manager supports multiple products within a line of business, as well as monitors and maintains documentation of enhancements, issues and systems defects and reports on trends and opportunities for improvement. Additionally, the Product Manager applies industry best practices and executes established product strategy to assigned work or projects, especially for the AAA mobile app and corresponding website functions.

Core Job Responsibilities

  • Acts as point of contact for the relationship with business and technology partners

  • Works with senior members of the team and partners to create the roadmap for their line of business

  • Works actively with the business and team to resolve issues

  • Develops metrics with analytics team to track and monitor product or system performance

  • Works independently and in group environments

  • Exercises discretion in determining priorities and the best methods to use when directing team efforts and resolving product design or enhancement challenges

  • Provides research or develops options, and makes recommendations to effectively address design and enhancement issues

  • Manages multiple systems or applications projects, tracking key requirements and metrics to ensure that the final product meets objectives.

  • Analyzes the market, competitive position and customer research of assigned products.

  • Defines and delivers product strategy and product roadmap for assigned business, systems or application products.

  • Proposes and recommends goals, metrics and objectives for products, applications or systems, and plans assigned projects to help achieve department goals.

  • Provides input to recommended changes to policies and guidelines.

Knowledge & Skills

  • Manages and is accountable for the full cycle of a line of business.

  • Uses available time effectively and structures work activities to consistently meet commitments.

  • Performs well under pressure.

  • Builds rapport well.

  • Juggles competing priorities, making progress on all assignments, while completing those of highest impact first.

  • Exercises judgment on how best to accomplish assignments.

  • Understands how own work impacts others, and current level of performance meets established targets.

  • Skilled in problem solving and process improvement applications.

  • Actively participates in group processes aimed at resolving business challenges.

  • Pursues assignments with energy, drive and enthusiasm en route to completion

  • Demonstrates commitment and support for team efforts.

  • Understands established criteria and work procedures and executes tasks accordingly.

  • Treats change and new situations as opportunities for learning or growth; focuses on beneficial aspects of change; speaks positively about change to others.

  • Shares information with internal customers to build their understanding of issues and capabilities.

Education & Experience

  • 3+ years related experience or a combination of equivalent education and experience in technical product management and engineering.

  • Experience with Apps is a plus.

Apply Today

Audit Senior

Phoenix, Arizona

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Why Work For Us?

  • Benefits – Medical, Dental, Vision, wellness program and more!

  • 401k Matching – $1 for $1 company match up to 6% of pay

  • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan

  • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities

  • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

The IT Senior Auditor will be responsible for planning and executing Information Technology audits, continuous risk monitoring, and providing control consultation on programmatic, operational, risks and controls throughout the Club and its operations.

Essential Functions

  • Plan and execute IT audits, including identifying and analyzing risks, planning and prioritizing the audit work, conducting audit interviews, observing operations, documenting and analyzing procedures and controls, performing audit tests, preparing appropriate work papers, developing audit recommendations and reviewing them with appropriate management, and preparing audit reports.

  • Acting as the central point of contact to the Audit Manager and to the Client.

  • Provide risk identification, security and audit control input for projects and other initiatives.

  • Complies with relevant aspects of Club’s audit methodology and IIA Standards

  • Generates innovative results and recommendations visible to senior IA and client mgmt.

  • Maintain professional certification(s) and continue to develop and expand knowledge of the audit profession, Information Technology, our industry, and the Club’s products and information through self-study, research, and continuing education efforts.

  • Perform duties & responsibilities specific to department functions & activities.

Qualifications

  • Bachelors or higher level degree in Finance, accounting, MIS or related field of study or equivalent experience

  • 3 - 5+ years of demonstrated internal control or risk management related experience; "Big 4" public accounting/consulting experience highly desirable.

  • Professional certification, such as CISSP, CIA, CISA, CPA, is preferred. 

  • Sound knowledge and experience in information technology audit, systems design and management, security, and client server technologies.

  • Understanding of security software, database technology, and emerging internet technologies.

  • Proactive worker who can demonstrate strong project management and organization skills with successful experience in concurrently managing multiple projects at varying levels of technical difficulty.

  • Strong analytical skills with the ability to critically analyze and assess the adequacy of internal controls and opportunities for process improvements and efficiency gains.

  • Flexible self-starter who excels at learning new processes and business functions.

  • Excellent written communication skills to be able to clearly document audit planning, fieldwork and reporting work papers, reports and rationale memorandums.

  • Excellent verbal communication skills with the ability to work and negotiate with IT and business process owners.

  • Strong interpersonal and presentation skills.

  • Ability to work effectively as part of a team environment and independently as an individual contributor, demonstrating a continuous commitment to improvement.

  • Knowledge of IIA Standards, NIST, COBIT 5, and the COSO control frameworks.

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Apply Today

Automotive Repair Technicain II

Vacaville, California

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Why Work For Us!

  • Exceptional benefits within 30 days of hire, with employee contribution to Medical/Dental/Vision premiums
  • 401K Matching $1 to $1 up to 6% annually
  • 15 Paid Days off, some Saturdays and no Sunday work hours
  • Tuition reimbursement for additional ASE Certifications
  • Clean well equipped shops with high car count
  • Free AAA Membership and numerous employee discounts

Job Responsibilities:

  • Performs work that is indicated on Approved Repair Orders.
  • Performs only needed and or customer requested services on vehicles. 
  • Performs all repairs according to MAP (Motorist Assurance Program), OEM (Original Equipment Manufacturers) or accepted industry standard procedures
  • Assures all repairs are for the benefit of the member/customer. 
  • Test drives all vehicles when practical for any/all performance or drivability concerns before performing work
    • Exception: when unsafe or vehicle not drivable
    • Retest drives after repairs completed to verify that repair solved defined problems
  • Maintains clean and safe work environment; cleans spills and debris immediately to reduce hazards
  • Maintain company provided equipment and machinery
  • Follows company and industry safety rules and regulations
  • Reports all unsafe conditions to supervisor including but not limited to lifts, overhead doors, and equipment
  • Attends all required training, seeks additional training to maintain and increase effectiveness
  • Keeps up to date on industry trends and repair procedures. 
  • Attends and successfully completes at least 24 hours of continuing auto repair training per year sponsored and/or provided by the club. 
  • Maintains customer vehicles in regard to cleanliness and does not tune or otherwise adjust any controls within the vehicle.
  • Verifies as soon as practicable that parts ordered for the vehicle assigned to them are correct.
  • Performs digital inspection and documents to their full potential. Notates all pertinent information into the shop inspection or management system, attaches all photos or videos to illustrate repairs or needs to the inspection. 
  • Assures all comeback related repairs are prioritized as directed by manager or lead. 
  • Communicates effectively as necessary with manager, service advisors and other technicians to contribute to the overall performance of the location 
  • Responsible for the safety and accuracy of all repairs made and or systems inspected to assure vehicle is as safe or more safe condition as was prior to work commencing
  • Performs other related duties as assigned.
  • Note: May require travel to different locations on an as needed basis

​

Knowledge/Skills/Abilities

  • Effective verbal and written communication skills in the language(s) required for the role, as justified for business necessity
  • Effective organization, interpersonal and negotiation skills
  • Ability to work scheduled hours as necessitated by business need
  • Math and computer skills with experience using software applications including word processing, browsers, and email
  • Member service focus
  • Ability to drive vehicles equipped with manual transmission
  • Knowledge of equipment/tool operation and diagnostic/repair procedures
  • Maintains 100% productivity as measured by dividing hours worked by labor hours flagged

Education & Experience/ Licenses & Certifications

  • High School diploma or equivalent certification (GED)
  • Valid driver license and acceptable driving record
  • At least four  years experience as an automobile technician 
  • ASE Master Tech with L1 certification level or equivalent OEM certifications and fulfills ASE requirement within one year of hire. .
  • Smog Repair and Testing Certification preferred (CA only)

Work Environment/Physical Requirements

  • Ability to lift and or carry up to 50lbs
  • Standing, bending, kneeling, pushing, reaching, lifting, climbing ladders
  • Exposure to loud noises

Apply Today

Automotive Repair Technician

Phoenix, Arizona

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Why Work With Us:

  • 12 Valley locations and 2 Tucson locations with new locations coming soon
  • Sign on Bonus - $2,500
  • Great Pay – $35K to $120K DOE, Hourly Pay, Wrench Rate with bonus and incentive plans
  • Exceptional benefits within 30 days of hire, with employee contribution to medical/Dental/Vision premiums
  • 401K Matching $1 to $1 up to 6% annually
  • 15 Paid Days off and no Sunday work hours (20 days after 1 year)
  • Tuition reimbursement for additional ASE Certifications
  • Clean well equipped shops with high car count
  • A free AAA Membership and numerous employee discounts

Job Responsibilities:

  • Performs work that is indicated on Approved Repair Orders.

  • Performs only needed and or customer requested services on vehicles. 

  • Performs all repairs according to MAP (Motorist Assurance Program), OEM (Original Equipment Manufacturers) or accepted industry standard procedures

  • Assures all repairs are for the benefit of the member/customer. 

  • Test drives all vehicles when practical for any/all performance or drivability concerns before performing work

    • Exception: when unsafe or vehicle not drivable

    • Retest drives after repairs completed to verify that repair solved defined problems

  • Maintains clean and safe work environment; cleans spills and debris immediately to reduce hazards

  • Maintain company provided equipment and machinery

  • Follows company and industry safety rules and regulations

  • Reports all unsafe conditions to supervisor including but not limited to lifts, overhead doors, and equipment

  • Attends all required training, seeks additional training to maintain and increase effectiveness

  • Keeps up to date on industry trends and repair procedures. 

  • Attends and successfully completes at least 24 hours of continuing auto repair training per year sponsored and/or provided by the club. 

  • Maintains customer vehicles in regard to cleanliness and does not tune or otherwise adjust any controls within the vehicle.

  • Verifies as soon as practicable that parts ordered for the vehicle assigned to them are correct.

  • Performs digital inspection and documents to their full potential. Notates all pertinent information into the shop inspection or management system, attaches all photos or videos to illustrate repairs or needs to the inspection. 

  • Assures all comeback related repairs are prioritized as directed by manager or lead. 

  • Communicates effectively as necessary with manager, service advisors and other technicians to contribute to the overall performance of the location 

  • Responsible for the safety and accuracy of all repairs made and or systems inspected to assure vehicle is as safe or more safe condition as was prior to work commencing

  • Performs other related duties as assigned.

  • Note: May require travel to different locations on an as needed basis

Knowledge/Skills/Abilities

  • Effective verbal and written communication skills in the language(s) required for the role, as justified for business necessity

  • Effective organization, interpersonal and negotiation skills

  • Ability to work scheduled hours as necessitated by business need

  • Math and computer skills with experience using software applications including word processing, browsers, and email

  • Member service focus

  • Ability to drive vehicles equipped with manual transmission

  • Knowledge of equipment/tool operation and diagnostic/repair procedures

  • Maintains 100% productivity as measured by dividing hours worked by labor hours flagged

Education & Experience/ Licenses & Certifications

  • High School diploma or equivalent certification (GED)

  • Valid driver license and acceptable driving record

  • At least four  years experience as an automobile technician 

  • ASE Master Tech with L1 certification level or equivalent OEM certifications and fulfills ASE requirement within one year of hire. .

  • Smog Repair and Testing Certification preferred (CA only)

Work Environment/Physical Requirements

  • Ability to lift and or carry up to 50lbs

  • Standing, bending, kneeling, pushing, reaching, lifting, climbing ladders

  • Exposure to loud noises

Apply Today

Automotive Service Advisor

Chandler, Arizona

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

External 

At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.


 

Why Work For Us?

  • 12 Valley locations and 2 Tucson locations, with more locations coming in 2021
  • Exceptional benefits within 30 days of hire, with employee contribution to Medical/Dental/Vision premiums
  • 401K Matching $1 to $1 up to 6% annually
  • 15 Paid Days off and no Sunday work hours (20 days after 1 year)
  • Tuition reimbursement for ASE Certifications
  • Clean well equipped shops with high car count
  • A free AAA Membership and numerous employee discount

Summary  

 

Essential Functions

  • First line sales agent for customers vehicles.
  • Responsible to sell and schedule vehicle repairs, write the repair orders, dispatch the job to the technician, provide estimates, sell additional repairs  as needed, and inform the customer of repair status.
  • Required to collect payment, open and close cashier process.
  • Respond to customer concerns or complaints and escalate to
  • Management complaint the advisor is unable to resolve.
  • Answer incoming phone calls to schedule service appointments, follow-up calls with customer regarding repair status, outbound calls to prior and/or customers  regarding service.
  • Maintain a safe and clean work area and assist  to maintain safe and clean work areas as needed. 
  • Participate in ongoing training as assigned by management. Study technical bulletins, industry magazines, and technical web sites.

 

Knowledge/Skills/Abilities 

The requirements  listed below are representative  of the knowledge, skills, and/or abilities required to successfully perform the job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Previous sales and service advisor experience required​

 

Education & Experience/Licenses & Certification

Valid Arizona driver's license and current 39 month driving record.

#MCC

    Apply Today

    Bilingual Member Experience Associate

    Folsom, California

    We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    Why work for us?

    • Benefits – Access to Medical, Dental, and Vision program and more! 

    • 401k Matching – $1 for $1 company match up to 6% of pay 

    • Paid Time Off – Accrual of 17 PTO days your first year, nine paid holidays annually, and 24 hours earmarked for volunteer activities 

    • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

    Essential Functions:

    • Performs routine sales, service and operational functions for AAA Members including; DMV, cashiering, auto travel, notary and insurance sales support, with expectations for maintaining required standards, policies and procedures.

    • Understands and actively promotes products and services to achieve individual goals in support of meeting organization goals and objectives.

    • Overcomes obstacles that create barriers to Team Member or branch efforts and identifies process improvement opportunities and proposes solutions.

    • Acts as an agent for change while promoting AAA’s guiding principles and core values.

    Knowledge/Skills/Abilities:

    • Demonstrates sales and service skills. Able to effectively interact, face-to-face, with new, prospective and existing Members.

    • Accuracy and comfort handling money, making change, balancing cash drawer.

    • Good computer skills, proficient in both reading and basic arithmetic.

    • Good written and verbal communication skills in person and over the phone.

    • Ability to multitask in response to requests, requirements and Member/Team Member expectations. Ability to accept feedback and correct course as necessary.

    • Bilingual in Spanish, Punjabi, or Hindu highly preferred.

    Education & Experience / Licenses & Certifications:

    • High School Diploma or GED required.

    • Two years sales or customer service experience.

    • Experience working with sales and service standards and goals.

    • Current & valid Driver's License with clean history may be required.

    • Bonding and fingerprinting may be required.

    • P&C Licensing may be required.

    Work Environment/Physical Requirements:

    • Works in a variety of office environments where standing, walking or sitting at a desk, table or computer workstation may be required for extended periods of time.

    • May travel by car, plane or other form of transportation to attend business meetings or conferences.

    • May be required to work in one or more locations in a defined service area. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

    #MEA

    Apply Today

    ERS Quality Assurance Team Leader

    Clearfield, Utah

    We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    Why Work For Us?

    • Training – You’ll attend a thorough, comprehensive, training program

    • Benefits – Medical, Dental, Vision, wellness program and more!

    • 401k Matching – $1 for $1 company match up to 6% of pay

    • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan

    • Paid Time Off- Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities

    • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

    Summary

    This position provides leadership and guidance to Team Members, handles escalated Member issues and ensures extraordinary Member service. Uses sound business judgment to resolve service or operational issues. Keeps their manager apprised of issues and overall team performance.

    Job Description

    • Identifies training and development needs among the team and provides training if specified by the manager
    • Monitors goals and ensures all key performance indicators are met
    • Keeps the manager informed of all personnel related issues
    • Provides technical expertise and is considered a subject matter expert
    • Ensures team members are following policies and protocols
    • Supports the development of training materials relevant to their business unit and/or team
    • Reinforces positive results and identify areas of improvement
    • Ensures prompt member first resolution to meet/exceed member expectations and organizational business goals

    Knowledge/Skills/Abilities

    • Effective organization, interpersonal and communication (oral and written) skills
    • Ability to work an extended hour schedule as necessitated by business need
    • Strong computer skills, including proficiency with MS Office applications or Google Suite equivalency
    • Strong interpersonal and negotiation skills
    • Strong customer service focus
    • Analytical skills to assess operational problems and develop solutions/improvements

    Education & Experience / Licenses & Certification

    • High school diploma or equivalent required
    • Bachelor's degree in related area or an equivalent combination of education and experience (preferred)
    • Proven experience with progressively increasing responsibilities
    • 2-3 years team lead or higher experience in a customer service industry (preferred)
    Apply Today

    Inside Sales Representative - Remote

    Phoenix, Arizona

    We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    AAA acquired SAFE Security, the 11th largest smart home security company in the United States, in November 2018 with the vision to become the most trusted smart home security provider in America. With your help, we aspire to provide the same peace of mind at home as we have provided on the roads for the last 100 years.

    We’re looking for a results-driven "Hunter" to actively seek out, engage, and close customer prospects.  You will be part of a team that has a MUST WIN attitude matched by an unparalleled support staff. We’re looking for a closer, self-motivated, individuals with a professional presence. You will have high income potential with monthly payouts! Offering full-time and part-time shifts.

    This is a quota-carrying role, primarily responsible for driving new revenue. Work from home opportunity - Candidates must be located in California, Utah or Arizona

    Why work for us?

    • Compensation - salary plus uncapped commission

    • Benefits – Medical, Dental, Vision, and more!

    • 401k Matching – $1 for $1 company match up to 4% of pay

    • Paid Time Off – Accrual of 3 weeks PTO and nine holidays annually

    • Career Growth – Move up your career, internal candidates receive top priority

    Summary:

    The Inside Sales Representative is responsible for inbound and outbound B2C leads, advancing the sales process, closing new and upgrading existing business and achieving opportunity-based sales quotas. The Inside Sales Representative will conduct research to best qualify leads and reach business targets through telephone and email

    Job Duties:

    • Utilize a consistent contact attempt process via phone and e-mail to nurture, qualify and sell prospects generated by marketing campaigns and ‘cold-calling’ in a production focused environment

    • Prospect, educate and qualify leads to create sales-ready opportunities

    • Effectively communicate A3SH’s solutions and value propositions to prospects who may yet be unfamiliar with them leading to demand for A3SH’s ’s solutions

    • Manage your pipeline with precision, and consistently develop strategies to grow your business

    • Follow the established sales process and consistently using Salesforce.com to document prospect interactions – ensuring efficient lead management

    • Consistently monitor market trends and educate yourself on industry best practices to offer valuable perspective to your clients

    Requirements:

    • Ability to qualify opportunities involving multiple key decision makers

    • Ability to build and maintain lasting relationships with customers

    • Exceptional verbal communication and presentation skills

    • Understanding and experience in professional selling processes

    • Genuine passion for the sales discipline and for helping clients succeed

    • Ability and desire to thrive in a fast moving, ever-evolving environment

    • Ability to perform basic calculations and mathematical figures

    • Bilingual- Spanish preferred

    Educations & Experience/Licenses & Certifications:

    • BA a plus but not required

    • Minimum of two years' direct work experience in inside or outside sales capacity

    • Demonstrated success in qualifying opportunities involving multiple decision makers

    • Demonstrated ability to convert prospects and close deals and achieve sales quotas

    • Experience with customer relationship management software

    • Overtime as required; Saturday and Sunday hours on a rotation basis is required

    #LYN

    Apply Today

    Inside Sales Representative - Remote

    Las Vegas, Nevada

    We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    AAA acquired SAFE Security, the 11th largest smart home security company in the United States, in November 2018 with the vision to become the most trusted smart home security provider in America. With your help, we aspire to provide the same peace of mind at home as we have provided on the roads for the last 100 years.

    We’re looking for a results-driven "Hunter" to actively seek out, engage, and close customer prospects.  You will be part of a team that has a MUST WIN attitude matched by an unparalleled support staff. We’re looking for a closer, self-motivated, individuals with a professional presence. You will have high income potential with monthly payouts! Offering full-time and part-time shifts. Work from home opportunity - Candidates must be located in California, Utah or Arizona

    This is a quota-carrying role, primarily responsible for driving new revenue.

    Why work for us?

    • Compensation - salary plus uncapped commission

    • Benefits – Medical, Dental, Vision, and more!

    • 401k Matching – $1 for $1 company match up to 4% of pay

    • Paid Time Off – Accrual of 3 weeks PTO and nine holidays annually

    • Career Growth – Move up your career, internal candidates receive top priority

    Summary:

    The Inside Sales Representative is responsible for inbound and outbound B2C leads, advancing the sales process, closing new and upgrading existing business and achieving opportunity-based sales quotas. The Inside Sales Representative will conduct research to best qualify leads and reach business targets through telephone and email

    Job Duties:

    • Utilize a consistent contact attempt process via phone and e-mail to nurture, qualify and sell prospects generated by marketing campaigns and ‘cold-calling’ in a production focused environment

    • Prospect, educate and qualify leads to create sales-ready opportunities

    • Effectively communicate A3SH’s solutions and value propositions to prospects who may yet be unfamiliar with them leading to demand for A3SH’s ’s solutions

    • Manage your pipeline with precision, and consistently develop strategies to grow your business

    • Follow the established sales process and consistently using Salesforce.com to document prospect interactions – ensuring efficient lead management

    • Consistently monitor market trends and educate yourself on industry best practices to offer valuable perspective to your clients

    Requirements:

    • Ability to qualify opportunities involving multiple key decision makers

    • Ability to build and maintain lasting relationships with customers

    • Exceptional verbal communication and presentation skills

    • Understanding and experience in professional selling processes

    • Genuine passion for the sales discipline and for helping clients succeed

    • Ability and desire to thrive in a fast moving, ever-evolving environment

    • Ability to perform basic calculations and mathematical figures

    • Bilingual- Spanish preferred

    Educations & Experience/Licenses & Certifications:

    • BA a plus but not required

    • Minimum of two years' direct work experience in inside or outside sales capacity

    • Demonstrated success in qualifying opportunities involving multiple decision makers

    • Demonstrated ability to convert prospects and close deals and achieve sales quotas

    • Experience with customer relationship management software

    • Overtime as required; Saturday and Sunday hours on a rotation basis is required

    #LYN

    Apply Today

    Member Experience Associate

    Auburn, California

    We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    Why work for us?

    • Benefits – Access to Medical, Dental, and Vision program and more! 

    • 401k Matching – $1 for $1 company match up to 6% of pay 

    • Paid Time Off – Accrual of 17 PTO days your first year, nine paid holidays annually, and 24 hours earmarked for volunteer activities 

    • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

    Essential Functions:

    • Performs routine sales, service and operational functions for AAA Members including; DMV, cashiering, auto travel, notary and insurance sales support, with expectations for maintaining required standards, policies and procedures.

    • Understands and actively promotes products and services to achieve individual goals in support of meeting organization goals and objectives.

    • Overcomes obstacles that create barriers to Team Member or branch efforts and identifies process improvement opportunities and proposes solutions.

    • Acts as an agent for change while promoting AAA’s guiding principles and core values.

    Knowledge/Skills/Abilities:

    • Demonstrates sales and service skills. Able to effectively interact, face-to-face, with new, prospective and existing Members.

    • Accuracy and comfort handling money, making change, balancing cash drawer.

    • Good computer skills, proficient in both reading and basic arithmetic.

    • Good written and verbal communication skills in person and over the phone.

    • Ability to multitask in response to requests, requirements and Member/Team Member expectations. Ability to accept feedback and correct course as necessary.

    Education & Experience / Licenses & Certifications:

    • High School Diploma or GED required.

    • Two years sales or customer service experience.

    • Experience working with sales and service standards and goals.

    • Current & valid Driver's License with clean history may be required.

    • Bonding and fingerprinting may be required.

    • P&C Licensing may be required.

    Work Environment/Physical Requirements:

    • Works in a variety of office environments where standing, walking or sitting at a desk, table or computer workstation may be required for extended periods of time.

    • May travel by car, plane or other form of transportation to attend business meetings or conferences.

    • May be required to work in one or more locations in a defined service area. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

    #MEA

    Apply Today

    Workforce Management Coordinator

    Clearfield, Utah

    We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members. ​

    Summary 

    Incumbent applies job skills and company policies and procedures to a complete variety of tasks.
    General supervision and instructions are provided for routine work and detailed instructions are provided on new projects or assignments.

    Why Work For Us?

    • Training – You’ll attend a thorough, comprehensive, training program

    • Benefits – Medical, Dental, Vision, wellness program and more!

    • 401k Matching – $1 for $1 company match up to 3% of pay

    • Paid Time Off- Team Members accrue paid time off monthly

    • Collaborative Environment – AAA Smart Home will value your contribution to providing exceptional service to our members

    Essential Functions

    • Allocates calls while balancing occupancy and meeting service level requirements
    • Generates and distributes statistical reports for overall call center service levels to all levels of management
    • Processes emails sent to the Workforce Management mailbox within 24 hours of receipt. 
    • Answers phone calls from supervisors/agents for assistance on same day exceptions
    • Monitors agent activity and ensures schedule adherence.  Communicate with Line of Business leaders when agents are not in compliance
    • Continuously monitors and tracks service levels for all lines of business for each half hour and makes recommendations or adjustments to staff and/or agents skills as needed
    • Assists the Schedule and Forecast Analysts with weekly plans, additional hours and schedule change requests

     

    Knowledge/Skills/Abilities

    • Ability to prioritize and balance simultaneous projects in a fast paced work environment 
    • Solid computer skills and knowledge of PC software applications used for word-processing and spreadsheets (e.g., Microsoft Word and Excel or equivalent google suite applications)
    • Ability to work independently and as part of a team in a demanding environment
    • Ability to quickly grasp a thorough knowledge of policies, procedures and service goals
    • Solid communications skills both verbally and in written form
    • Interpersonal skills and the ability to interact with employees, management and others in a professional and tactful manner
    • Ability to maintain highly confidential information

    Education & Experience / Licenses & Certification

    • High School Diploma, GED or equivalent required.  College education credits preferred.
    • 0 -2 years experience in Workforce Management preferred.

    Work Environment/Physical Requirements

    Works in an office environment sitting at a desk, table or computer workstation for extended periods of time. Approximately 75-90 percent of the time spent on the job involves the use of a personal computer.

    Physical Demands:

    Requires sitting and standing for extended periods of time. Requires extensive use of a computer and repetitive hand movements in the performance of duties. Occasional lifting and carrying of material weighing up to 20 pounds may be required.

     

    Competency

    Decision Making (Intermediate)

    Adaptive Learning (Proficient)

    Drive and Initiative (Intermediate)

    Quality Orientation (Proficient)

    Dealing with Ambiguity (Intermediate)

    Judgment  (Intermediate)

    Independence (Intermediate)

    #SAFE

    Apply Today

    Life Insurance Agent

    Berkeley, California

    We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    Essential Functions

    • Maximizes life insurance market penetration with current members and property/casualty insureds and stays vigilant for new sales opportunities. Maintains high quality production and persistency standards to assure profitable growth.  Identifies and develops sales opportunities within the community.  Follows company approved sales process in the completion of required financial, activity and sales reporting.
    • Provides life sales support and training on lead development and identification for the frontline employees, Insurance Sales Agents (P/C) and other staff who come in contact with members/ insureds.  Establishes and maintains strong working relationships with front line employees, Sales Agents and the branch management team. Notifies Agents in a timely manner of result with referred lead.  Provides leads from life insureds and other calls to Sales Agents for other products/services, i.e., membership, auto/homeowners and travel insurance.
    • Stays well-informed of changes and developments in policy and/or external practices. Attends meetings to obtain information, provide input, keep lines of communication open, stay updated and offer sales ideas when appropriate.  Keeps current in industry; maintains continuing education for licensure.
    • Develops annual business plan with input and involvement from the Life Sales Manager to meet goals and determine responsibilities, including new business life sales, quality standards, as well as building outstanding customer relationships. Reviews plan objectives and reassesses strategies to align performance relative to annual sales goals.
    • Ensures compliance with NCNU and AAA Life and regulations, as well as external regulations

    Knowledge/Skills/Abilities

    • Strong interpersonal, presentation and communication skills needed to interact with staff, members and insureds effectively
    • Ability to cultivate relationships with peers and staff; educates staff to make referrals to Life Insurance
    • Agents
    • Computer skills in basic software applications, and navigating business applications specific to life insurance
    • Demonstrated skills in selling life insurance and annuities; Skills to develop, track and effectively follow up on leads (preferred)
    • Strong knowledge in sales techniques, life product line illustrations, features and benefits (preferred)
    • Demonstrated skills in prospecting and lead generation abilities (preferred)
    • Bilingual communication skills (preferred)

    Education & Experience/Licenses & Certification

    • High School Diploma or GED
    • Valid Automobile Operator's License
    • Active State Resident Life Insurance License
    • Bachelor's degree in related area or an equivalent combination of education and experience
    • (preferred)
    • 1+ years experience in Life Insurance and/or Annuity Sales (preferred)
    • CLU, ChFC and/or LUTCF Designations (preferred)

    Work Environment/Physical Requirements

    Works in an office environment sitting at a desk, table or computer workstation for extended periods of time.  May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

    #LIFE

    Apply Today

    Salesforce Administrator

    Tempe, Arizona

    We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    AAA acquired SAFE Security, the 11th largest smart home security company in the United States, in November 2018 with the vision to become the most trusted smart home security provider in America. With your help, we aspire to provide the same peace of mind at home as we have provided on the roads for the last 100 years.

    ESSENTIAL FUNCTIONS:

    • Identify opportunities across divisions to improve Member experience leveraging Salesforce. Scope technical requirements, develop project plan and execute approved plan.

    • Manage all administrative functions including user account maintenance, reports and dashboards, workflows and other routine tasks. Create and customize Salesforce objects, workflows, page layouts, fields, validation rules, reports, dashboards, permission sets, queues, list views, formula fields, user profiles, etc.

    • Assist in training of new users, and grow the Salesforce.com skill set across the company.

    • Serve as a primary system administrator for the Salesforce.com environment and complete regular internal system audits and prepares for upgrades.

    Why work for us?

    • Job Stability - Career Advancement 

    • Great Benefits - Medical/Dental/Vision

    • Retirement - 401k matching up to 4%

    • Work/Life Balance - PTO 3 Weeks + 9 paid holidays

    KNOWLEDGE AND SKILLS:

    • Excellent project management skills and a positive attitude.

    • Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests, and manage laterally and upwards.

    • Demonstrated experience with writing SQL queries and ad hoc reporting.

    • Creative and analytical thinker with strong problem-solving skills.

    • Must demonstrate exceptional verbal and written communication skills.

    • Ability to critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs.

    • Ability to assess the impact of new requirements on Salesforce and all upstream and downstream applications, systems and processes.

    EDUCATION, KNOWLEDGE, SKILLS, COMPETENCIES, CERTIFICATIONS/LICENSES:

    • Bachelor’s degree in Business or Information Technology is strongly preferred but not required

    • 3 to 4 years of SFMC administration experience

    • Salesforce.com Administrator Certification preferred but not required

    Apply Today

    Sales Associate - Work From Home MUST LIVE IN UTAH

    Clearfield, Utah

    We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members. ​.

    Why work for us?

    • Great Pay – $13.50/hour with the ability to increase to $15.12 with performance based skill block increases

    • Commission - ability to earn commission on each sell

    • Training – You’ll attend a thorough, comprehensive  training program

    • Benefits – Medical, Dental, Vision, wellness program and more!

    • 401k Matching – $1 for $1 company match up to 6% of pay

    • Paid Time Off

    •  24 hours per year earmarked for volunteer activities

    • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

    Summary

    Sales Associates serve our Members by selling and servicing memberships. Sales Associates thoughtfully assist our Members to acquire, maintain and make the most of their membership in AAA.

    Essential Functions

    • Uses sales techniques and product knowledge to identify customer-specific needs to generate new sales to prospective and current Members. Effectively overcomes objections to close the sale.
    • Consistently provides a service experience that enhances the Member’s affinity to the AAA brand and results in greater Member satisfaction and loyalty.

    Knowledge/Skills/Abilities

    • Possesses sales skills effectively employed in the tracking, following up on and closing of assigned leads.
    • Knowledge of desktop systems including but not limited to Microsoft Office software applications.

    Education & Experience/Licenses & Certification

    • High school diploma or GED required.

    **Please note that you will be asked to complete a candidate assessment following your application, via email. Your application will not be considered until the assessment has been completed.** 

    #IA

    Apply Today

    Dispatcher AZ, Work From Home (MUST LIVE IN ARIZONA)

    Phoenix, Arizona

    We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    Summary
    Dispatcher is fully qualified to coordinate the allocation of assigned resources for delivery of roadside assistance to AAA Member

    Why work for us?

    • Great Pay - $16.75 with additional increases when you hit performance skill blocks. 

    • Training – You’ll attend a thorough, comprehensive, training program

    • Benefits – Medical, Dental, Vision, wellness program and more!

    • 401k Matching – $1 for $1 company match up to 6% of pay  

    • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan

    • Paid Time Off – Ten hours per month, ten holidays annually, one floating holiday and 24 hours per year earmarked for volunteer activities

    • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

    • ​Room for advancement 

    Essential  Functions

    • Multitask using technology systems to coordinate rescue for AAA Members in need of roadside assistance.

    • Partner with Territory/Fleet Managers to gain a better understanding of their territory.

    • Update the information system and keep the member informed of all requested services.

    Knowledge/Skills/Abilities 

    • Clear and proficient verbal and written communication even under pressure

    • Advanced computer, relevant applications, telephone and dispatch/radio skills

    • Common knowledge of vehicle components and the common reasons for vehicle failure

    • Demonstrates problem solving and listening skills to evaluate member safety as well as the ability to discern safety issues and respond appropriately

    • toggle and navigate through multiple applications for simultaneous use

    • Type 45 WPM

    Education & Experience/Licenses &  Certification

    • Two (2) years of experience in a customer contact role

    Apply Today

    Life Insurance Agent

    Redding, California

    We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    Essential Functions

    • Maximizes life insurance market penetration with current members and property/casualty insureds and stays vigilant for new sales opportunities. Maintains high quality production and persistency standards to assure profitable growth.  Identifies and develops sales opportunities within the community.  Follows company approved sales process in the completion of required financial, activity and sales reporting.
    • Provides life sales support and training on lead development and identification for the frontline employees, Insurance Sales Agents (P/C) and other staff who come in contact with members/ insureds.  Establishes and maintains strong working relationships with front line employees, Sales Agents and the branch management team. Notifies Agents in a timely manner of result with referred lead.  Provides leads from life insureds and other calls to Sales Agents for other products/services, i.e., membership, auto/homeowners and travel insurance.
    • Stays well-informed of changes and developments in policy and/or external practices. Attends meetings to obtain information, provide input, keep lines of communication open, stay updated and offer sales ideas when appropriate.  Keeps current in industry; maintains continuing education for licensure.
    • Develops annual business plan with input and involvement from the Life Sales Manager to meet goals and determine responsibilities, including new business life sales, quality standards, as well as building outstanding customer relationships. Reviews plan objectives and reassesses strategies to align performance relative to annual sales goals.
    • Ensures compliance with NCNU and AAA Life and regulations, as well as external regulations

    Knowledge/Skills/Abilities

    • Strong interpersonal, presentation and communication skills needed to interact with staff, members and insureds effectively
    • Ability to cultivate relationships with peers and staff; educates staff to make referrals to Life Insurance
    • Agents
    • Computer skills in basic software applications, and navigating business applications specific to life insurance
    • Demonstrated skills in selling life insurance and annuities; Skills to develop, track and effectively follow up on leads (preferred)
    • Strong knowledge in sales techniques, life product line illustrations, features and benefits (preferred)
    • Demonstrated skills in prospecting and lead generation abilities (preferred)
    • Bilingual communication skills (preferred)

    Education & Experience/Licenses & Certification

    • High School Diploma or GED
    • Valid Automobile Operator's License
    • Active State Resident Life Insurance License
    • Bachelor's degree in related area or an equivalent combination of education and experience
    • (preferred)
    • 1+ years experience in Life Insurance and/or Annuity Sales (preferred)
    • CLU, ChFC and/or LUTCF Designations (preferred)

    Work Environment/Physical Requirements

    Works in an office environment sitting at a desk, table or computer workstation for extended periods of time.  May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

    #LIFE

    Apply Today

    Life Insurance Agent

    Clovis, California

    We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    Essential Functions

    • Maximizes life insurance market penetration with current members and property/casualty insureds and stays vigilant for new sales opportunities. Maintains high quality production and persistency standards to assure profitable growth.  Identifies and develops sales opportunities within the community.  Follows company approved sales process in the completion of required financial, activity and sales reporting.
    • Provides life sales support and training on lead development and identification for the frontline employees, Insurance Sales Agents (P/C) and other staff who come in contact with members/ insureds.  Establishes and maintains strong working relationships with front line employees, Sales Agents and the branch management team. Notifies Agents in a timely manner of result with referred lead.  Provides leads from life insureds and other calls to Sales Agents for other products/services, i.e., membership, auto/homeowners and travel insurance.
    • Stays well-informed of changes and developments in policy and/or external practices. Attends meetings to obtain information, provide input, keep lines of communication open, stay updated and offer sales ideas when appropriate.  Keeps current in industry; maintains continuing education for licensure.
    • Develops annual business plan with input and involvement from the Life Sales Manager to meet goals and determine responsibilities, including new business life sales, quality standards, as well as building outstanding customer relationships. Reviews plan objectives and reassesses strategies to align performance relative to annual sales goals.
    • Ensures compliance with NCNU and AAA Life and regulations, as well as external regulations

    Knowledge/Skills/Abilities

    • Strong interpersonal, presentation and communication skills needed to interact with staff, members and insureds effectively
    • Ability to cultivate relationships with peers and staff; educates staff to make referrals to Life Insurance
    • Agents
    • Computer skills in basic software applications, and navigating business applications specific to life insurance
    • Demonstrated skills in selling life insurance and annuities; Skills to develop, track and effectively follow up on leads (preferred)
    • Strong knowledge in sales techniques, life product line illustrations, features and benefits (preferred)
    • Demonstrated skills in prospecting and lead generation abilities (preferred)
    • Bilingual communication skills (preferred)

    Education & Experience/Licenses & Certification

    • High School Diploma or GED
    • Valid Automobile Operator's License
    • Active State Resident Life Insurance License
    • Bachelor's degree in related area or an equivalent combination of education and experience
    • (preferred)
    • 1+ years experience in Life Insurance and/or Annuity Sales (preferred)
    • CLU, ChFC and/or LUTCF Designations (preferred)

    Work Environment/Physical Requirements

    Works in an office environment sitting at a desk, table or computer workstation for extended periods of time.  May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

    #LIFE

    Apply Today

    Marketing Product Analyst

    Phoenix, Arizona

    We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    Why Work For Us?

    • Benefits – Medical, Dental, Vision, wellness program and more!

    • 401k Matching – $1 for $1 company match up to 6% of pay

    • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan

    • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities

    • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

    Summary

    Reporting to the Director of Product Analytics, the Marketing Product Analyst will have product knowledge and be assigned responsibility for conducting data analytics to drive business results and goals.  The role, will work on the marketing analytics lifecycle, from recommending campaigns and experiments, to developing foundational dashboards and leveraging data to drive key strategic decisions. 

    Essential Functions

    • Functions as the analytics partner for integrated marketing campaigns, including establishing consistent tracking, KPIs, and dashboards

    • Performs  analysis of data and the relationship to operational and financial objectives of the organization. Analyzes data and delivers insights to business customers to deepen their understanding of key issues

    • Collaborates with internal and external partners/ stakeholders to investigate issues, make recommendations and develops action plans to achieve goals

    • Identifies and troubleshoots data issues, working with IT and other areas as needed

    • Pulls data from internal and external partners to evaluate performance and develop insights on marketing campaigns

    • Performs return on Investment (ROI) calculations to improve cost per key performance indicators (KPI) on marketing campaigns, including digital and traditional and provides recommendations to product managers on ways to improve marketing efficiencies

    • Gathers inputs for return on marketing investment (ROMI), lifetime value (LTV) and attribution model data

    Knowledge/Skills/Abilities

    • Knowledge of AAA business & product concepts

    • Ability to structure and conduct data analyses relevant to complex business issues using research, analytical, data processing and mathematical skills

    • Oral and business writing communication skills and the ability to share analyses and recommendations to non-technical audiences

    • Understanding of marketing channels and impact on marketing effectiveness.  Experience in data-oriented marketing channels like digital and direct mail

    • Creative problem solver, positively challenging the status quo to drive solutions with a can-do attitude to overcome any obstacles and get things done

    • Experience writing and optimizing SQL queries, data mining and working with large data sets, Knowledge of database structures including relational database concepts

    • Advanced Microsoft Excel skills, including charts/graphs, pivot tables, lookups, and complex nested formulas

    • Experience with business intelligence, reporting and visualization platforms (Tableau, DOMO, Looker, Cognos etc)

    • Proficiency in MS-PowerPoint or Google Slides

    Education & Experience/Licenses & Certification

    • Bachelor's degree in a related area, advanced degree preferred

    • 3-5 years in a data-centric business-to-consumer role (e.g. Marketing Analytics, Product Analytics, Customer Data Analytics, Applied Data Science, etc.)

    • SCRUM certified and/ or agile methodology experience

    • Expertise in SQL and proficiency in another data programming language (Python, R, etc.)

    Apply Today

    Member Insights Research Associate

    Phoenix, Arizona

    We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    We are passionate about maintaining a diverse and inclusive workplace that reflects the people and culture of the communities we serve, and fostering an environment in which everyone can realize their full potential and grow without barriers. We celebrate our differences as they make us stronger and invigorate our workplace. We believe that each of us enriches our culture by contributing unique perspectives, valuable insights and key strengths. We want each of our Team Members to feel valued, respected and supported. 

    Why Work For Us

    • Benefits – Medical, Dental, Vision, wellness program and more!

    • 401k Matching – $1 for $1 company match up to 6% of pay

    • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan

    • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities

    • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

    Summary:

    Responsible for project management, data analysis, and reporting of our ongoing custom tracking studies.  The person in this role needs to have prior experience with quantitative and qualitative approaches, with the ability to lead multiple research projects, while communicating clear and actionable insights.

    Essential Functions

    • Provides project leadership and project management of various ongoing tracking studies.
    • Conducts Data analysis and interpretation of tracking study results.
    • Creates and conceptualizing data reporting and presentations.
    • Shares results cross-functionally with multiple stakeholders and lines of business.

    Knowledge/Skills/Abilities

    • Understanding of quantitative and qualitative research methods including questionnaire development
    • Strong communication, organization and writing skills
    • Evidence of strong analytical skills; ability to use research as a tool in decision making
    • Ability to self-prioritize and deliver against competing concurrent projects
    • Self-driven with the ability to work in a self-guided manner
    • A working knowledge of basic statistics (confidence level, p-value, power, statistical significance, regression, SPSS) (preferred)
       

    Education & Experience/Licenses & Certification

    • Bachelor's degree in related area (BA/BS degree in business, statistics, marketing, psychology, consumer behavior or related discipline)
    • 1-2 years previous market research experience on supplier or client side

    Work Environment/Physical Requirements

    Works in an office environment sitting at a desk, table or computer workstation for extended periods of time.  May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

    **Please note that you will be asked to complete a candidate assessment following your application, via email. Your application will not be considered until the assessment has been completed.** 

                         

    We’ll value your skills and experience. We’re building a performance organization with heart and developing a pipeline of tomorrow’s leaders. Your work will be enhanced with training opportunities, a mentoring program and our Promote-from-within philosophy. We celebrate our diversity and leverage the power of many minds.  

    Apply Today

    Product Lead - GIG Car Share

    Berkeley, California

    We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    At A3 Labs we come to work to dream, design and define how we will live and move into the future. We exist to harness these forces for the benefit of Members and future generations, humanizing disruptive change for the betterment of the communities we serve. We’re looking for bright, passionate, and collaborative people to join our tight-knit team as we innovate in the spirit of service. 

    Summary

    Discovers, develops and evaluates new product ideas, enhancements to existing products or  product extensions, and translates research discoveries into usable and marketable products. Leads, plans and tracks all phases of the product life cycle, from inception to introduction into the marketplace. Develops design briefs for new product ideas, including specifications, sketches and/or models to present a clear, focused concept for consideration.

    Essential Functions:

    Product Management

    • Help define product vision and execution

    • Translate insights from research, analytics and user data to user stories, product requirements and features

    • Help build and execute product roadmap

    • Be a key player on the team to remove roadblocks and drive team success


    Product Development

    • Work with engineering team to build and launch new features

    • Leverage agile methodologies and design thinking to test assumptions quickly

    • Scope feature development and help drive implementation & execution

    • Complete special projects as assigned


    Research

    • Research and analyze user needs

    • Plan research projects along side Product & Business stakeholders

    • Run research projects to understand and communicate user needs to the team

    Data Analysis

    • Analyze research data to understand trends in product usage, gaps in current experience and Member needs

    • Help translate analytics data into actionable insights

    • Help identify & develop specific customer segments

    Knowledge/Skills/Abilities

    • A problem solver who is able to make smart simplifying assumptions

    • Self-starter with ability to handle multiple activities

    • Excellent analytical, problem-solving, organizational, verbal, written and presentation communication and interpersonal skills. A cross-functional influencer with ability to build strong relationships

    • Deep interest in creating and analyzing products

    • Ability to thrive under pressure and function effectively in a fast-paced environment, providing strong leadership skills and managing multiple projects simultaneously

    • Demonstrated capacity for developing and understanding strategy with a strong aptitude for determining the optimal way to position products in the market

    • Solid written and oral communication skills

    Education & Experience/Licenses & Certification

    • Bachelor's degree (Required)

    • 4+ years combined experience in product management (Required)

    Apply Today

    Senior Account Representative, Commercial Sales

    Tempe, Arizona

    We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    AAA recently acquired SafeGuard, the 11th largest smart home security company in the United States, with the vision to become the most trusted brand in this industry.  Safeguard, has been Protecting Arizona families and businesses for over 50 years; we are Arizona's largest locally-operated security provider. With an A+ Better Business Bureau Ranking, we prove every day that we love being there for and helping our customers.  We work hard to create an environment where you can thrive and use your skills and talents to help us deliver legendary Customer Service. You’ll help positively impact every homeowner and the communities that we serve, too.

    RESPONSIBILITES:

    Accomplish day-to-day responsibilities for the AAA Smart Business Commercial Sales initiatives by building account level corporate relationships for building customer units and sales opportunities. The common sales goal is to develop and present the AAA Smart Business portfolio; gates, guards and patrol solutions and services for continued AAA branding in their dedicated day to day assignments driving new member acquisition, increasing revenue and market share in multiple AZ territories.

     

    This role requires exceptional communication and report presentation and analytical skills. Position involves establishing goal oriented results with the Director of Commercial Sales in addition to support to the Smart Business commercial sales consultant team, as follows:

    • Presenting new AAA Smart Business opportunities with HOA’s and Property Management Companies.

    • Complete comprehension of sales knowledge for the commercial gate construction, service and maintenance industry.  Guard and Patrol sales knowledge is also required and part of the strategy planning for the division.

    • Planning and preparing presentations (PowerPoint).

    • Communicating new developments and AAA partnerships to prospective clients.

    • Writing weekly sales reports analysis and activities.

    • Providing management with daily updates and sales information.

    Why work for us?

    • Job Stability - Strong AAA Brand

    • Great Benefits - Medical/Dental/Vision

    • Retirement - 401k matching up to 3%

    • Work/Life Balance - PTO 3 Weeks + 9 paid holidays

    JOB DUTIES:

    • Lead sales growth of the AAA Smart Business Gates, Guards and Patrol sales and services

    • Generate new opportunities, research leads and establish corporate presence with top level HOA and Property Management relationships to achieve long-term client and partner relationships

    • Collaborate with leadership, management, design and sales team to ensure that all sales requirements are met

    • Develop growth strategies and plans with Director of Commercial Sales

    • Increase client customer base, adding units

    • Prepare customized business proposals

    • Negotiate contracts

    • Research organizations and network to source new opportunities

    • Increase the value of current customer’s base, expanding additional services

    • Hand on pulse of trends for innovative opportunities to increase sales

    QUALIFICATIONS:

    • Requires an in-depth knowledge of gates, guards and patrol, services and value propositions.

    • Excellent communication, training, networking and relationship management skills.

    • Ability to develop and build top level relationships; manage opposition through difficult situations and customer issues.

    • Self-motivated and ability to work with minimal daily supervision; strong organizational skills.

    • Collaboration and strong account management skills.

    • Commercial project management skills.

    • Computer skills, MS Word, Power Point, Spreadsheets, G-Suite.

    • CRM knowledge with Sales Force.

    • Bachelor’s degree or equal 4 years’ experience in sales and or account rep management.

    • Must have proven sales relationships at minimal resulting in revenue of $500,000 YOY.

    • Must have clean driver’s license and driving record.

    Working Environment/Physical Requirements:

    • Reliable personal vehicle

    • Ability to drive long distances (up to 200 miles in one day)

    • Ability to work from your personal vehicle through the day

    • Ability to lift up to 25 lbs

    • Ability to work from home

    #SAFE

    Apply Today

    Senior Developer Java - Remote

    Clearfield, Utah

    We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members. ​

    We are passionate about maintaining a diverse and inclusive workplace that reflects the people and culture of the communities we serve, and fostering an environment in which everyone can realize their full potential and grow without barriers. We celebrate our differences as they make us stronger and invigorate our workplace. We believe that each of us enriches our culture by contributing unique perspectives, valuable insights and key strengths. We want each of our Team Members to feel valued, respected and supported. 

    Why Work For Us?

    • Benefits – Medical, Dental, Vision, wellness program and more!

    • 401k Matching – $1 for $1 company match up to 6% of pay

    • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan

    • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities

    • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

    This is a Work From Home Opportunity, candidate MUST reside in Utah or Arizona

    As part of the digital development team, this role will be responsible for developing new features and functionality within the guidelines of the website’s architecture, ensuring high-performance and availability.  Adheres to security best practices.  Provides leadership and mentoring to teammates. Oversees work backlogs and team workloads.   Assignments are broad in nature, requiring latitude for independent action.

    Core Job Responsibilities

    Works closely with the developer team to ensure that projects are delivered correctly and on time.

    • Tests, develops, builds, and coordinates the integration of new products per production requirements.  Document solutions with concise and clear explanations

    • Evaluate code to ensure that it is valid, is properly structured, meets industry standards, and is secure.

    • Nimble troubleshooting of issues

    • Responsible for the implementation and testing of technical solutions

    • Responsible for backlog management and sprint priority setting

    • Responsible for training and mentoring developer staff members

    • Oversees work backlogs and team workloads 

    • Solutions Consulting: Participate as a technical consultant on a variety of web-related projects


    ​Knowledge & Skills

    • Experience with JAVA, Node JS, Go lang

    • Experience with Keycloak

    • Experience with modern standardized Authentication Systems is a plus

    • Experience with Kubernetes and Helm

    • Experience with GO

    • Hands-on knowledge of all parts of the web stack – HTML/Javascript/CSS, web servers, app servers, caching, database development, tool development

    Education & Experience

    • 4 to 8 years minimum experience working with related technology in an agile team environment

    Work Environment/Physical Requirements

    Works in an office environment sitting at a desk, table or computer workstation for extended periods of time.  May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

    **Please note that you will be asked to complete a candidate assessment following your application, via email. Your application will not be considered until the

    assessment has been completed.** 

    AAA…we're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service. We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.  We're community-minded, and celebrate the growth, development, and successes of our diverse Team Members.  Whether you’re just starting your journey or looking to grow your career, we’ll support you every step of the way.

                         

    We’ll value your skills and experience. We’re building a performance organization with heart and developing a pipeline of tomorrow’s leaders. Your work will be enhanced with training opportunities, a mentoring program and our Promote-from-within philosophy. We celebrate our diversity and leverage the power of many minds.  

    Apply Today

    Senior Developer Java - Remote

    Phoenix, Arizona

    We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members. ​

    We are passionate about maintaining a diverse and inclusive workplace that reflects the people and culture of the communities we serve, and fostering an environment in which everyone can realize their full potential and grow without barriers. We celebrate our differences as they make us stronger and invigorate our workplace. We believe that each of us enriches our culture by contributing unique perspectives, valuable insights and key strengths. We want each of our Team Members to feel valued, respected and supported. 

    Why Work For Us?

    • Benefits – Medical, Dental, Vision, wellness program and more!

    • 401k Matching – $1 for $1 company match up to 6% of pay

    • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan

    • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities

    • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

    This is a Work From Home Opportunity, candidate MUST reside in Utah or Arizona

    As part of the digital development team, this role will be responsible for developing new features and functionality within the guidelines of the website’s architecture, ensuring high-performance and availability.  Adheres to security best practices.  Provides leadership and mentoring to teammates. Oversees work backlogs and team workloads.   Assignments are broad in nature, requiring latitude for independent action.

    Core Job Responsibilities

    Works closely with the developer team to ensure that projects are delivered correctly and on time.

    • Tests, develops, builds, and coordinates the integration of new products per production requirements.  Document solutions with concise and clear explanations

    • Evaluate code to ensure that it is valid, is properly structured, meets industry standards, and is secure.

    • Nimble troubleshooting of issues

    • Responsible for the implementation and testing of technical solutions

    • Responsible for backlog management and sprint priority setting

    • Responsible for training and mentoring developer staff members

    • Oversees work backlogs and team workloads 

    • Solutions Consulting: Participate as a technical consultant on a variety of web-related projects


    ​Knowledge & Skills

    • Experience with JAVA, Node JS, Go lang

    • Experience with Keycloak

    • Experience with modern standardized Authentication Systems is a plus

    • Experience with Kubernetes and Helm

    • Experience with GO

    • Hands-on knowledge of all parts of the web stack – HTML/Javascript/CSS, web servers, app servers, caching, database development, tool development

    Education & Experience

    • 4 to 8 years minimum experience working with related technology in an agile team environment

    Work Environment/Physical Requirements

    Works in an office environment sitting at a desk, table or computer workstation for extended periods of time.  May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

    **Please note that you will be asked to complete a candidate assessment following your application, via email. Your application will not be considered until the

    assessment has been completed.** 

    AAA…we're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service. We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.  We're community-minded, and celebrate the growth, development, and successes of our diverse Team Members.  Whether you’re just starting your journey or looking to grow your career, we’ll support you every step of the way.

                         

    We’ll value your skills and experience. We’re building a performance organization with heart and developing a pipeline of tomorrow’s leaders. Your work will be enhanced with training opportunities, a mentoring program and our Promote-from-within philosophy. We celebrate our diversity and leverage the power of many minds.  

    Apply Today

    Tow and Battery/Light Service

    Las Vegas, Nevada

    We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.


     

    Why Work For Us?

    • Great Pay - with the opportunity for increases when performance skill blocks are achieved

    • Training – You’ll attend a thorough, comprehensive, training program

    • Benefits – Medical, Dental, Vision, wellness program and more!

    • 401k Matching – $1 for $1 company match up to 6% of pay

    • Monthly bonus potential

    • Paid Time Off- Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities

    • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

    Essential Functions

    • Driving and operating a service vehicle (i.e. flat tire changes, lock-out, fuel delivery services, etc.)

    • On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving

    • Leverages sales skills for offering products and services from AAA to member during service interaction

    • Utilizing on-board computer, radio communications, and mapping systems

    • Completion of daily paperwork (i.e. call-logs, battery invoices, cash receipts, etc.)

    ​Knowledge/Skills/Abilities 

    • Clear and proficient verbal and written communication even under pressure

    • Common knowledge of vehicle components and the common reasons for vehicle failure

    • Demonstrates problem solving and listening skills to evaluate member safety as well as the ability to discern safety issues and respond appropriately

    • Ability to drive a manual/automatic shift vehicle

    Education & Experience/Licenses & Certification

    • Two (2) years of experience in a customer contact role

    • Education and training. I.E.: AAA Compliance Training, RPST,TSAAC, Lock-out, PSP, Battery Service Training

    • Vocational technical automotive training/certification or equivalent experience (preferred)

    • ASE (Automotive Service Excellence) certification(preferred)


     

    Work Environment/Physical Requirements

    Works outdoors at vehicle sites when servicing vehicles. Lifting and carrying tires and parts, weighing up to 50 pounds, several times a day; bending, kneeling and stooping as required for service calls. Works in all weather and all traffic conditions. Vehicle recovery sites may be wet, messy and hazardous.  Service Providers are required to provide a photograph for identification purposes.

    Apply Today

    Tow and Light Service Driver

    Oakland, California

    We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.


     

    Why Work For Us?

    • Great Pay - with the opportunity for increases when performance skill blocks are achieved

    • Training – You’ll attend a thorough, comprehensive, training program

    • Benefits – Medical, Dental, Vision, wellness program and more!

    • 401k Matching – $1 for $1 company match up to 6% of pay

    • Monthly Bonuses!

    • Paid Time Off- Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities

    • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

    Essential Functions

    • Driving and operating a service vehicle (i.e. flat tire changes, lock-out, fuel delivery services, etc.)

    • On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving

    • Leverages sales skills for offering products and services from AAA to member during service interaction

    • Utilizing on-board computer, radio communications, and mapping systems

    • Completion of daily paperwork (i.e. call-logs, battery invoices, cash receipts, etc.)

    ​Knowledge/Skills/Abilities 

    • Clear and proficient verbal and written communication even under pressure

    • Common knowledge of vehicle components and the common reasons for vehicle failure

    • Demonstrates problem solving and listening skills to evaluate member safety as well as the ability to discern safety issues and respond appropriately

    • Ability to drive a manual/automatic shift vehicle

    Education & Experience/Licenses & Certification

    • Two (2) years of experience in a customer contact role

    • Education and training. I.E.: AAA Compliance Training, RPST,TSAAC, Lock-out, PSP, Battery Service Training

    • Vocational technical automotive training/certification or equivalent experience (preferred)

    • ASE (Automotive Service Excellence) certification(preferred)


     

    Work Environment/Physical Requirements

    Works outdoors at vehicle sites when servicing vehicles. Lifting and carrying tires and parts, weighing up to 50 pounds, several times a day; bending, kneeling and stooping as required for service calls. Works in all weather and all traffic conditions. Vehicle recovery sites may be wet, messy and hazardous.  Service Providers are required to provide a photograph for identification purposes.

    #ERS

    Apply Today

    Tow and Light Service Driver

    San Rafael, California

    We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.


     

    Why Work For Us?

    • Great Pay - with the opportunity for increases when performance skill blocks are achieved

    • Training – You’ll attend a thorough, comprehensive, training program

    • Benefits – Medical, Dental, Vision, wellness program and more!

    • 401k Matching – $1 for $1 company match up to 6% of pay

    • Monthly Bonuses!

    • Paid Time Off- Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities

    • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

    Essential Functions

    • Driving and operating a service vehicle (i.e. flat tire changes, lock-out, fuel delivery services, etc.)

    • On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving

    • Leverages sales skills for offering products and services from AAA to member during service interaction

    • Utilizing on-board computer, radio communications, and mapping systems

    • Completion of daily paperwork (i.e. call-logs, battery invoices, cash receipts, etc.)

    ​Knowledge/Skills/Abilities 

    • Clear and proficient verbal and written communication even under pressure

    • Common knowledge of vehicle components and the common reasons for vehicle failure

    • Demonstrates problem solving and listening skills to evaluate member safety as well as the ability to discern safety issues and respond appropriately

    • Ability to drive a manual/automatic shift vehicle

    Education & Experience/Licenses & Certification

    • Two (2) years of experience in a customer contact role

    • Education and training. I.E.: AAA Compliance Training, RPST,TSAAC, Lock-out, PSP, Battery Service Training

    • Vocational technical automotive training/certification or equivalent experience (preferred)

    • ASE (Automotive Service Excellence) certification(preferred)


     

    Work Environment/Physical Requirements

    Works outdoors at vehicle sites when servicing vehicles. Lifting and carrying tires and parts, weighing up to 50 pounds, several times a day; bending, kneeling and stooping as required for service calls. Works in all weather and all traffic conditions. Vehicle recovery sites may be wet, messy and hazardous.  Service Providers are required to provide a photograph for identification purposes.

    #ERS

    Apply Today

    Tow and Light Service Driver

    Hayward, California

    We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.


     

    Why Work For Us?

    • Great Pay - $20.81/hr with monthly performance based bonuses

    • Training – You’ll attend a thorough, comprehensive, training program

    • Benefits – Medical, Dental, Vision, wellness program and more!

    • 401k Matching – $1 for $1 company match up to 6% of pay

    • Paid Time Off- Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities

    • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

    Essential Functions

    • Driving and operating a service vehicle (i.e. flat tire changes, lock-out, fuel delivery services, etc.)

    • On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving

    • Leverages sales skills for offering products and services from AAA to member during service interaction

    • Utilizing on-board computer, radio communications, and mapping systems

    • Completion of daily paperwork (i.e. call-logs, battery invoices, cash receipts, etc.)

    ​Knowledge/Skills/Abilities 

    • Clear and proficient verbal and written communication even under pressure

    • Common knowledge of vehicle components and the common reasons for vehicle failure

    • Demonstrates problem solving and listening skills to evaluate member safety as well as the ability to discern safety issues and respond appropriately

    • Ability to drive a manual/automatic shift vehicle

    Education & Experience/Licenses & Certification

    • Two (2) years of experience in a customer contact role

    • Education and training. I.E.: AAA Compliance Training, RPST,TSAAC, Lock-out, PSP, Battery Service Training

    • Vocational technical automotive training/certification or equivalent experience (preferred)

    • ASE (Automotive Service Excellence) certification(preferred)


     

    Work Environment/Physical Requirements

    Works outdoors at vehicle sites when servicing vehicles. Lifting and carrying tires and parts, weighing up to 50 pounds, several times a day; bending, kneeling and stooping as required for service calls. Works in all weather and all traffic conditions. Vehicle recovery sites may be wet, messy and hazardous.  Service Providers are required to provide a photograph for identification purposes.

    #ERS

    Apply Today

    Member Experience Associate

    Petaluma, California

    We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    Why Work For Us?

    • Great Pay – Paid training and competitive hourly base + incentives.

    • Benefits – Medical, Dental, Vision, wellness program and more!

    • 401k Matching – $1 for $1 company match up to 6% of pay.

    • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.

    • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

    Summary:

    The Member Experience Associate acts in a service and sales capacity, responsible for providing caring, outstanding Member service with heart while actively promoting cross sales referrals, sales and branch promotions.

    Essential Functions

    • Performs routine sales, service and operational functions for AAA Members including; DMV, cashiering, auto travel, notary and insurance sales support, with expectations for maintaining required standards, policies and procedures.
    • Understands and actively promotes products and services to achieve individual goals in support of meeting organization goals and objectives.
    • Overcomes obstacles that create barriers to Team Member or branch efforts and identifies process improvement opportunities and proposes solutions.
    • Acts as an agent for change while promoting AAA’s guiding principles and core values.

    Knowledge/Skills/Abilities

    • Demonstrates sales and service skills. Able to effectively interact, face-to-face, with new, prospective and existing Members.
    • Accuracy and comfort handling money, making change, balancing cash drawer.
    • Good computer skills, proficient in both reading and basic arithmetic.
    • Good written and verbal communication skills in person and over the phone.
    • Ability to multitask in response to requests, requirements and Member/Team Member expectations. Ability to accept feedback and correct course as necessary.

    Education & Experience / Licenses & Certification

    • High school diploma or GED required.
    • Two years sales or customer service experience.
    • Experience working with sales and service standards and goals.
    • Current & valid Driver's License with clean history may be required.
    • Bonding and fingerprinting may be required.
    • P&C Licensing may be required

    • Bilingual Spanish a plus

    • Active P&C license a plus

    • Work Environment/Physical Requirements

    • Works in a variety of office environments where standing, walking or sitting at a desk, table or computer workstation may be required for extended periods of time.
    • May travel by car, plane or other form of transportation to attend business meetings or conferences.
    • May be required to work in one or more locations in a defined service area. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.
    Apply Today

    Bilingual Call Receive, Remote (MUST LIVE IN ARIZONA)

    Tucson, Arizona

    We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    Call Receive 

    At AAA, our purpose is to serve our Members.  Whether on the front lines or behind the scenes, everyone in our Emergency Road Services group is instrumental in creating outstanding Member experiences.  One of the most important ways in which we do that is by helping Members in their greatest time of need, when they are stranded on the side of the road.  

    Being a Call Receive Hero is rewarding and meaningful but takes great willpower, hard work, and emotional strength.

    Essential Functions: 

    • Enjoy a fast paced environment; handling 75 - 100 calls per shift

    • Be skilled at using multiple applications simultaneously and navigation tools like Google maps

    • Deliver extraordinary customer service to our Members by using sound judgment to make decisions that adhere to policy and procedures 

    • Demonstrate empathy, problem solving, and listening skills to assess Member safety and be able to provide clear and proficient verbal and written communication

    • Be reliable to work a schedule that may include weekends/holidays and adhere to your assigned work schedule

    • Enjoy working from home and have a dedicated work space free of distractions/noise that includes a desk, chair, etc, along with the ability to hardwire your internet connection

    What We Offer: 

    • Great Pay - Earn $14.50/hour to start with the opportunity to earn two increases within the first 6 months, resulting in $16.00/hour.

    • Fluency in Spanish is a requirement and you may be eligible to earn up to an additional $80/month. 

    • Work from Home - We provide you with a computer, monitor, headset, and Members to rescue. 

    • Schedule - We are open 24/7 (including weekends and holidays) and offer several schedule options including overnight. 

    • Paid Time Off - Accrue 5.2 hours of Paid Time Off every pay period during your first 12 months - that’s 17 days in your first year! 

    • Volunteer Time - We know Heroes like to give back to their communities; we grant 24 hours of Paid Volunteer Time every year!

    • Training - You will receive virtual paid training that will set you up for success. 

    • Benefits - For eligible Team Members, Medical, Dental, Vision, Life Insurance, Tuition Reimbursement, Employee Assistance Program and more!

    • 401K -  Dollar for dollar company match up to 6% of employee contributions.

    • Annual Incentive Plan – Eligibility to participate in our AAA annual bonus plan.

    Work Environment/Physical Requirements: 

    Works in an office environment sitting at a desk, table or computer workstation for extended periods of time.  May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

    #ERS

    Apply Today

    Manager, Auto Repair

    Phoenix, Arizona

    We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    We are passionate about maintaining a diverse and inclusive workplace that reflects the people and culture of the communities we serve, and fostering an environment in which everyone can realize their full potential and grow without barriers. We celebrate our differences as they make us stronger and invigorate our workplace. We believe that each of us enriches our culture by contributing unique perspectives, valuable insights and key strengths. We want each of our Team Members to feel valued, respected and supported. 

    Why Work For Us?

    • Benefits – Medical, Dental, Vision, wellness program and more!

    • 401k Matching – $1 for $1 company match up to 6% of pay

    • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan

    • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities

    • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

    Summary:

    The Manager is responsible for the overall performance and operation of the all factors of the automotive repair business at the facility. This position is responsible for member/customer satisfaction, profitability, employee management, and all other repair related issues. Success in this role is evidenced by providing quality automotive repair that results a profitable business and satisfied customers/ members.

    Essential Functions

    • Work Service Counter for a minimum 30% of hours worked

    • Understands and manages to a profit and loss statement. Manages activities to drive results.

    • Sets monthly and annual sales forecasts, responsible for establishing business plan to achieve established goals.

    • Research and develop additional revenue streams through detailed analysis, planning, business case development/presentation and implementation.

    • Manage, maintain and builds strong customer, vendor and supplier relationships.

    • Collaborates with marketing and others lines of business to develop and coordinate opportunities to maximize CCP’s  exposure and supports cross-sell product opportunities.

    • May review commercial business offers and makes final recommendation depending on size of

    service.

    • Comply with AAA local and National management guidelines and practices. Ensures that work is completed according to AAA guidelines.

    • Works closely with Emergency Road Service and AAA NCNU Managers to ensure effective support of repair operations.

    • Ensure compliance with all applicable Federal, State, and local regulations related to automotive repair -  example:  Environmental Protection Agency (above/below ground tanks, absorbents, anti- freeze, batteries, brakes, oils and filters, hazardous waste etc.). Responsible for permits, licensing and certification requirements, OSHA requirements and providing equipment safety instructions.

    • Ensures the safety and security of staff, assets and property. Insures that equipment is working properly.

    • Plans, recruits, selects, conducts performance evaluation, and performance management activities for employees. Provides active, engaged leadership through behavioral coaching and mentoring. Creates an engaging work environment that encourages feedback on local work processes, competitive threats and the member experience which result in continuous alignment of resources and improvement of the work environment to enable realization of the business plans resulting in a

    positive effect on employee and customer loyalty. Responsible for leadership, talent development and discipline.

    • Responsible for management of training and certification for all staff.

    • Responsible for the management of maintenance personnel.

    • Responsible for management and security of parts, inventory, vehicles.

    Knowledge/Skills/Abilities

    • Financial management experience

    • Automotive/mechanical background

    • Ability to communicate effectively - verbal and written.

    • Knowledge of equipment/tool operation and diagnostic/repair procedures.

    • Proficient math skills and adept at statistical analysis.

    • Working knowledge of Microsoft Office products.

    • Ability to drive vehicles equipped with manual transmission.

    • Bilingual communication skills (preferred).

    Education & Experience / Licenses & Certification

    • High School Diploma or equivalent certification. Bachelor Degree preferred

    • 5-7 years in a management/supervisory role

    • 5 years industry experience in providing auto repair

    • Valid  driver’s license and acceptable driving record

    • Must obtains ASE C1 Certification within one year of hire

    Work Environment/Physical Requirements

    Works in an office environment sitting at a desk, table or computer workstation for extended periods of time.  May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

    **Please note that you will be asked to complete a candidate assessment following your application, via email. Your application will not be considered until the assessment has been completed.** 

                         

    We’ll value your skills and experience. We’re building a performance organization with heart and developing a pipeline of tomorrow’s leaders. Your work will be enhanced with training opportunities, a mentoring program and our Promote-from-within philosophy. We celebrate our diversity and leverage the power of many minds.  

    Apply Today

    Senior Financial Analyst

    Walnut Creek, California

    We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    Why Work For Us?

    • Benefits – Medical, Dental, Vision, wellness program and more!

    • 401k Matching – $1 for $1 company match up to 6% of pay

    • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan

    • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities

    • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

    Summary

    Our Senior Financial Analyst supports the Membership business by developing complex financial models, has ownership of both revenue and expense forecasting and planning, and provides financial and strategic insight.

    Essential Functions

    • Creates complex models that require subject matter expertise and the ability to understand company operations, objectives, strategies, in order to improve operations within the company and financial decisions.

    • Provides complex financial and operational analysis to senior management and internal clients. Uses information to develop reports in order to drive results and behaviors.

    • Participates in preparing the complex components of operating budgets.

    • Must be able to point out errors and provide solutions/ recommendations, strategies and actions to senior and executive management.

    • Reports on key metrics and provides recommendations to improve the division’s efficiency.

    • Will assist in larger projects and/or assume responsibility for a portion of the project.

    • Determines possible implications on various divisions/ departments and makes recommendations as needed.

    Knowledge/Skills/Abilities

    • Consistently displays strong analytical skills that effectively interpret problems and provide compelling and persuasive solutions.

    • Proficient in the use and development of financial models.

    • Ability to work with senior level executives.

    • Proven track record of driving innovation or change through financial insight.


    Education & Experience / Licenses & Certification

    • Bachelor's degree in related area or an equivalent combination of education and experience.

    • 4+ years of experience conducting financial and/or business analysis.

    Apply Today

    Automotive Repair Technician II

    Henderson, Nevada

    We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    Check out the benefits!

    • Exceptional benefits within 30 days of hire, with employer contribution to medical/Dental/Vision premiums
    • 401K Matching $1 to $1 up to 6% annually
    • 15 Paid Days off, some Saturdays and no Sunday work hours (20 days after 1 year)
    • Opportunities for growth
    • Tuition reimbursement for automotive education and ASE Certifications
    • Clean well equipped shops with consistent car count
    • A free AAA Membership and numerous employee discounts

    Job Responsibilities:

    • Performs work that is indicated on Approved Repair Orders.
    • Performs only needed and or customer requested services on vehicles. 
    • Performs all repairs according to MAP (Motorist Assurance Program), OEM (Original Equipment Manufacturers) or accepted industry standard procedures
    • Assures all repairs are for the benefit of the member/customer. 
    • Test drives all vehicles when practical for any/all performance or drivability concerns before performing work
      • Exception: when unsafe or vehicle not drivable
      • Retest drives after repairs completed to verify that repair solved defined problems
    • Maintains clean and safe work environment; cleans spills and debris immediately to reduce hazards
    • Maintain company provided equipment and machinery
    • Follows company and industry safety rules and regulations
    • Reports all unsafe conditions to supervisor including but not limited to lifts, overhead doors, and equipment
    • Attends all required training, seeks additional training to maintain and increase effectiveness
    • Keeps up to date on industry trends and repair procedures. 
    • Attends and successfully completes at least 24 hours of continuing auto repair training per year sponsored and/or provided by the club. 
    • Maintains customer vehicles in regard to cleanliness and does not tune or otherwise adjust any controls within the vehicle.
    • Verifies as soon as practicable that parts ordered for the vehicle assigned to them are correct.
    • Performs digital inspection and documents to their full potential. Notates all pertinent information into the shop inspection or management system, attaches all photos or videos to illustrate repairs or needs to the inspection. 
    • Assures all comeback related repairs are prioritized as directed by manager or lead. 
    • Communicates effectively as necessary with manager, service advisors and other technicians to contribute to the overall performance of the location 
    • Responsible for the safety and accuracy of all repairs made and or systems inspected to assure vehicle is as safe or more safe condition as was prior to work commencing
    • Performs other related duties as assigned.
    • Note: May require travel to different locations on an as needed basis

    ​

    Knowledge/Skills/Abilities

    • Effective verbal and written communication skills in the language(s) required for the role, as justified for business necessity
    • Effective organization, interpersonal and negotiation skills
    • Ability to work scheduled hours as necessitated by business need
    • Math and computer skills with experience using software applications including word processing, browsers, and email
    • Member service focus
    • Ability to drive vehicles equipped with manual transmission
    • Knowledge of equipment/tool operation and diagnostic/repair procedures
    • Maintains 100% productivity as measured by dividing hours worked by labor hours flagged

    Education & Experience/ Licenses & Certifications

    • High School diploma or equivalent certification (GED)
    • Valid driver license and acceptable driving record
    • At least four  years experience as an automobile technician 
    • ASE Master Tech with L1 certification level or equivalent OEM certifications and fulfills ASE requirement within one year of hire. .
    • Smog Repair and Testing Certification preferred (CA only)

    Work Environment/Physical Requirements

    • Ability to lift and or carry up to 50lbs
    • Standing, bending, kneeling, pushing, reaching, lifting, climbing ladders
    • Exposure to loud noises

    #MCC

    Apply Today

    Marketing Product Analyst

    Clearfield, Utah

    We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members. ​

    Why Work For Us?

    • Benefits – Medical, Dental, Vision, wellness program and more!

    • 401k Matching – $1 for $1 company match up to 6% of pay

    • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan

    • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities

    • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

    Summary

    Reporting to the Manager of Product Analytics, the Marketing Product Analyst will have product knowledge and be assigned responsibility for conducting data analytics to drive business results and goals.  The role, will work on the marketing analytics lifecycle, from recommending campaigns and experiments, to developing foundational dashboards and leveraging data to drive key strategic decisions. 

    Essential Functions

    • Functions as the analytics partner for integrated marketing campaigns, including establishing consistent tracking, KPIs, and dashboards
    • Performs  analysis of data and the relationship to operational and financial objectives of the organization. Analyzes data and delivers insights to business customers to deepen their understanding of key issues
    • Collaborates with internal and external partners/ stakeholders to investigate issues, make recommendations and develops action plans to achieve goals
    • Identifies and troubleshoots data issues, working with IT and other areas as needed
    • Pulls data from internal and external partners to evaluate performance and develop insights on marketing campaigns
    • Performs return on Investment (ROI) calculations to improve cost per key performance indicators (KPI) on marketing campaigns, including digital and traditional and provides recommendations to product managers on ways to improve marketing efficiencies
    • Gathers inputs for return on marketing investment (ROMI), lifetime value (LTV) and attribution model data

    Knowledge/Skills/Abilities

    • Knowledge of AAA business & product concepts
    • Ability to structure and conduct data analyses relevant to complex business issues using research, analytical, data processing and mathematical skills
    • Oral and business writing communication skills and the ability to share analyses and recommendations to non-technical audiences
    • Understanding of marketing channels and impact on marketing effectiveness.  Experience in data-oriented marketing channels like digital and direct mail
    • Creative problem solver, positively challenging the status quo to drive solutions with a can-do attitude to overcome any obstacles and get things done
    • Experience writing and optimizing SQL queries, data mining and working with large data sets, Knowledge of database structures including relational database concepts
    • Advanced Microsoft Excel skills, including charts/graphs, pivot tables, lookups, and complex nested formulas
    • Experience with business intelligence, reporting and visualization platforms (Tableau, DOMO, Looker, Cognos etc)
    • Proficiency in MS-PowerPoint or Google Slides

    Education & Experience/Licenses & Certification

    • Bachelor's degree in a related area, advanced degree preferred
    • 3-5 years in a data-centric business-to-consumer role (e.g. Marketing Analytics, Product Analytics, Customer Data Analytics, Applied Data Science, etc.)
    • SCRUM certified and/ or agile methodology experience
    • Expertise in SQL and proficiency in another data programming language (Python, R, etc.)

    Work Environment/Physical Requirements
    Works in an office environment sitting at a desk, table or computer workstation for extended periods of time. 
    May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

    Apply Today

    Automotive Repair Technician

    Roseville, California

    We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    Why Work With Us:

    • Exceptional benefits within 30 days of hire, with employer contribution to Medical/Dental/Vision premiums
    • 401K Matching $1 to $1 up to 6% annually
    • Opportunity for advancement
    • 15 Paid Days off, some Saturdays and no Sunday work hours
    • Clean well equipped shops with consistent car count
    • Tuition reimbursement for automotive education and ASE Certifications
    • Free AAA Membership and numerous employee discounts

    Job Responsibilities:

    • Performs work that is indicated on Approved Repair Orders.
    • Performs only needed and or customer requested services on vehicles. 
    • Performs all repairs according to MAP (Motorist Assurance Program), OEM (Original Equipment Manufacturers) or accepted industry standard procedures
    • Assures all repairs are for the benefit of the member/customer. 
    • Test drives all vehicles when practical for any/all performance or drivability concerns before performing work
      • Exception: when unsafe or vehicle not drivable
      • Retest drives after repairs completed to verify that repair solved defined problems
    • Maintains clean and safe work environment; cleans spills and debris immediately to reduce hazards
    • Maintain company provided equipment and machinery
    • Follows company and industry safety rules and regulations
    • Reports all unsafe conditions to supervisor including but not limited to lifts, overhead doors, and equipment
    • Attends all required training, seeks additional training to maintain and increase effectiveness
    • Keeps up to date on industry trends and repair procedures. 
    • Attends and successfully completes at least 24 hours of continuing auto repair training per year sponsored and/or provided by the club. 
    • Maintains customer vehicles in regard to cleanliness and does not tune or otherwise adjust any controls within the vehicle.
    • Verifies as soon as practicable that parts ordered for the vehicle assigned to them are correct.
    • Performs digital inspection and documents to their full potential. Notates all pertinent information into the shop inspection or management system, attaches all photos or videos to illustrate repairs or needs to the inspection. 
    • Assures all comeback related repairs are prioritized as directed by manager or lead. 
    • Communicates effectively as necessary with manager, service advisors and other technicians to contribute to the overall performance of the location 
    • Responsible for the safety and accuracy of all repairs made and or systems inspected to assure vehicle is as safe or more safe condition as was prior to work commencing
    • Performs other related duties as assigned.
    • Note: May require travel to different locations on an as needed basis

    ​

    Knowledge/Skills/Abilities

    • Effective verbal and written communication skills in the language(s) required for the role, as justified for business necessity
    • Effective organization, interpersonal and negotiation skills
    • Ability to work scheduled hours as necessitated by business need
    • Math and computer skills with experience using software applications including word processing, browsers, and email
    • Member service focus
    • Ability to drive vehicles equipped with manual transmission
    • Knowledge of equipment/tool operation and diagnostic/repair procedures
    • Maintains 100% productivity as measured by dividing hours worked by labor hours flagged

    Education & Experience/ Licenses & Certifications

    • High School diploma or equivalent certification (GED)
    • Valid driver license and acceptable driving record
    • At least four  years experience as an automobile technician 
    • ASE Master Tech with L1 certification level or equivalent OEM certifications and fulfills ASE requirement within one year of hire. .
    • Smog Repair and Testing Certification preferred (CA only)

    Work Environment/Physical Requirements

    • Ability to lift and or carry up to 50lbs
    • Standing, bending, kneeling, pushing, reaching, lifting, climbing ladders
    • Exposure to loud noises

    Apply Today

    Call Receiver - Work From Home (MUST LIVE IN UTAH)

    Clearfield, Utah

    We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    At AAA, our purpose is to serve our Members.  Whether on the front lines or behind the scenes, everyone in our Emergency Road Services group is instrumental in creating outstanding Member experiences.  One of the most important ways in which we do that is by helping Members in their greatest time of need, when they are stranded on the side of the road.  

    Being a Call Receive Hero is rewarding and meaningful but takes great willpower, hard work, and emotional strength.

    Essential Functions: 

    • Enjoy a fast paced environment; handling 75 - 100 calls per shift

    • Be skilled at using multiple applications simultaneously and navigation tools like Google maps

    • Deliver extraordinary customer service to our Members by using sound judgment to make decisions that adhere to policy and procedures 

    • Demonstrate empathy, problem solving, and listening skills to assess Member safety and be able to provide clear and proficient verbal and written communication

    • Be reliable to work a schedule that may include weekends/holidays and adhere to your assigned work schedule

    • Enjoy working from home and have a dedicated work space free of distractions/noise that includes a desk, chair, etc, along with the ability to hardwire your internet connection

    What We Offer: 

    • Great Pay - Earn $14.50/hour to start with the opportunity to earn two increases within the first 6 months, resulting in $16.00/hour.

    • Fluency in Spanish is a plus and you may be eligible to earn up to an additional $80/month. 

    • Work from Home - We provide you with a computer, monitor, headset, and Members to rescue. 

    • Schedule - We are open 24/7 (including weekends and holidays) and offer several schedule options including overnight. 

    • Paid Time Off - Accrue 5.2 hours of Paid Time Off every pay period during your first 12 months - that’s 17 days in your first year! 

    • Volunteer Time - We know Heroes like to give back to their communities; we grant 24 hours of Paid Volunteer Time every year!

    • Training - You will receive virtual paid training that will set you up for success. 

    • Benefits - For eligible Team Members, Medical, Dental, Vision, Life Insurance, Tuition Reimbursement, Employee Assistance Program and more!

    • 401K -  Dollar for dollar company match up to 6% of employee contributions.

    • Annual Incentive Plan – Eligibility to participate in our AAA annual bonus plan.

    Work Environment/Physical Requirements: 

    Works in an office environment sitting at a desk, table or computer workstation for extended periods of time.  May travel by car, plane, or other form of transportation to attend business meetings or conferences. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

    Apply Today

    Member Experience Associate

    Milpitas, California

    We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    We're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service.

    We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. 

    We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    This Member Experience Associate will be focused on insurance servicing so licensed candidates in P&C or Personal Lines should apply.
     

    Essential Functions

    • Exhibits AAA guiding principles and core values

    • Performs routine sales, service and operational functions for AAA Members including; DMV, cashiering, auto travel, notary and insurance sales support, with expectations for maintaining required standards, policies and procedures

    • Understands and actively promotes products and services to achieve individual goals in support of meeting organization goals and objectives 

    • Overcomes obstacles that create barriers to Team Member or branch efforts

    • Identifies process improvement opportunities and proposes solutions

    • Acts as an agent for change while promoting AAA’s guiding principles and core values

    Knowledge/Skills/Abilities

    • Demonstrates sales and service skills. Able to effectively interact, face-to-face, with new, prospective and existing Members.

    • Accuracy and comfort handling money, making change, balancing cash drawer.

    • Good computer skills, proficient in both reading and basic arithmetic.

    • Good written and verbal communication skills in person and over the phone.

    • Ability to multitask in response to requests, requirements and Member/Team Member expectations. Ability to accept feedback and correct course as necessary.

    Education & Experience / Licenses & Certification

    • High school diploma or GED required

    • Two years sales or customer service experience

    • Experience working with sales and service standards and goals

    • Current  & valid Driver's License with clean history may be required

    • Bonding and fingerprinting may be required

    • P&C Licensing Required

    Work Environment/Physical Requirements

    Works in a variety of office environments where standing, walking or sitting at a desk, table or computer workstation may be required for extended periods of time. May travel by car, plane or other form of transportation to attend business meetings or conferences. May be required to work in one or more locations in a defined service area. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

    #MEA Sales 

    Apply Today

    Auto Service Technician

    Santa Rosa, California

    We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    McLea's Tire & Automotive now powered by AAA!
     

    Why Work For Us?

    • Exceptional benefits within 30 days of hire, with employee contribution to Medical/Dental/Vision premiums
    • 401K Matching $1 to $1 up to 6% annually
    • Annual bonus
    • Opportunity for advancement
    • 15 Paid Days off, some Saturdays and no Sunday work hours (20 after 1 year)
    • Tuition reimbursement for additional ASE Certifications
    • Clean well equipped shops with high car count
    • Free AAA Membership and numerous employee discounts

     

    Essential Functions

    • Performs routine vehicle inspections, oil changes, other fluids services (brake fluid, coolant, transmission, etc.), flat tire repair, tire dismounting/mounting/balancing and other maintenance-related services.
    • Interprets and completes work orders and related documentation assigned by shop manager.
    • Documents include, but are not limited to, parts requisitions, diagnostics reports, inspection forms and recommendations.
    • Assists other technicians as assigned.
    • Maintains clean and orderly work area. Returns shop supplied equipment to proper locations, ready for other technicians to use.

     

    Knowledge/Skills/Abilities 

    • Clear and proficient verbal and written communication even under pressure.

    • Common knowledge of vehicle components and the common reasons for vehicle failure.

    Education & Experience/Licenses & Certification

     

    High school diploma or equivalent

    • Automotive trade school certification or equivalent experience

    • 0 – 2 years Experience in inspecting and repairing cars and light trucks

    • ASE certification or equivalent knowledge in areas of repair responsibility

    • California Smog License Valid Automobile Operator’s License

    #MCC

    Apply Today

    Customer Service Representative - 1pm - 10pm Shift - Work From Home - Utah

    Clearfield, Utah

    We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    AAA Member Experience Team is growing and has an immediate need for passionate, energetic, customer-focused team members with a positive attitude to join our customer support environment. If you are passionate about helping others, have a strong sense of empathy, enjoy a fast paced environment, have the gift of listening and problem solving, then we want you to consider joining our amazing team!  

    WHY WORK FOR US?

    • Great starting pay $16.00/hour + an additional $1.00 differential for nightshift

    • Career Growth - We offer a leadership development program where you can be promoted as early as 6 months with a pay increase

    • Training – You’ll attend a thorough, comprehensive 2 week training program & gain technical skills working with and troubleshooting state of the art equipment and software.

    • Benefits – Medical, Dental, Vision, wellness program and more!

    • 401k Matching

    • Paid Time Off – Ten hours per month, nine holidays annually

    • Job Stability – We’re not going anywhere. AAA has been around for over a century and we have not had a single layoff during these uncertain times!

    • While this is a fully remote position, each team adheres to a specific location strategy, which allows them to work more effectively together. Therefore, the candidate should reside in or near Clearfield, Utah

    Essential Functions

    • Customer​ ​Service​ ​-​ ​Ability​ ​to​ ​deliver​ ​best-in-class​ ​experience​ ​through​ ​listening,​ ​attentiveness,​ ​patience​ ​and communication​ ​skills.

    • Problem-Solving​ ​-​ ​Identify​ ​problems,​ ​think​ ​on​ ​your​ ​feet,​ ​evaluate​ ​the​ ​options,​ ​find​ ​possible​ ​solutions,​ ​and select​ ​the​ ​best​ ​solution​ ​with​ ​the​ ​member.

    • Data​ ​Entry/Computer​ ​Skills​ ​-​ ​Proficient​ ​typing​ ​with​ ​a​ ​knowledge​ ​of​ ​basic​ ​literacy​ ​and​ ​numeracy​ ​skills​ ​in​ ​order to​ ​ ​effectively​ ​communicate​ ​via​ ​email​ ​with​ ​the​ ​member.

    • Passion​ ​and​ ​Drive​ ​-​ ​ ​Do​ ​what​ ​it​ ​takes​ ​to​ ​get​ ​the​ ​job​ ​done​ ​with​ ​the​ ​best​ ​needs​ ​of​ ​the​ ​member​ ​in​ ​mind.

    Knowledge/Skills/Abilities

    • Help​ ​Members​ ​get​ ​comfortable​ ​with​ ​our​ ​fun​ ​little​ ​cars

    • Walk​ ​Members​ ​through​ ​our​ ​user​ ​friendly​ ​mobile​ ​app

    • Screen​ ​applicants​ ​with​ ​special​ ​ID​ ​software​ ​tools​ ​for​ ​instant​ ​approval​ ​and​ ​access​ ​to​ ​the​ ​service

    • Dispatch​ ​our​ ​fleet​ ​support​ ​team​ ​in​ ​each​ ​market​ ​to​ ​troubleshoot​ ​vehicle​ ​or​ ​hardware​ ​issues

    • Resolve​ ​complex​ ​or​ ​sensitive​ ​Member​ ​account​ ​issues​ ​via​ ​phone​ ​and​ ​email

    • Document​ ​reported​ ​accidents​ ​and​ ​file​ ​with​ ​our​ ​claims​ ​handling​ ​team

    Education & Experience/Licenses & Certification

    • High School Diploma or GED (Required)

    • Customer Service Experience (Required)

    • Bi-lingual Communication Skills (Preferred)

    • Experience reading maps and navigating directions (Preferred)

    • Proven ability to develop rapport via phone interactions (Preferred)

    #GIG

    Apply Today

    Home Security Technician

    Tempe, Arizona

    We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    AAA recently acquired SAFE Security, the 11th largest smart home security company in the United States, with the vision to become the most trusted brand in this industry.  With your help, we aspire to provide the same peace of mind at home as we have provided on the roads for the last 100 years. 

    We are looking for a creative problem solver to join our amazing AAA Smart Home team. As a Tech Support Specialist I on our Tech Support team, you will troubleshoot equipment and service issues. This position will conduct basic alarm panel, camera, and z-wave device troubleshooting with customers over the phone regarding their security systems. You will also be the eyes and ears for our team to learn how we can continuously improve our products and services for our customers.

    Why work for us?

    • Starting Pay - $18.00 per hour

    • Career Growth - We offer a leadership development program preparing you for a leadership role within 12 months

    • Training – You’ll attend a thorough, comprehensive 2 week training program

    • Benefits – Medical, Dental, Vision, wellness program and more!

    • Retirement - 401k Matching up to 4%

    • Paid Time Off – Ten hours per month, nine holidays annually

    RESPONSIBILITIES/JOB DUTIES:

    Remote troubleshooting:

    • Ability to research, respond, and resolve customer technical issues related to alarm panels, cameras, and z-wave devices

    • Contacts customers (inbound and outbound) regarding troubleshooting issues/requests

    • Uses online resources, websites, computer and web based downloading programs

    • Tests with customer, verify codes signals are received and working properly

    • Submit service tickets as needed for onsite service

    • Document interactions with customers including a summary of the call and any resolution notes


    Provide basic customer support:

    • Answer calls in the customer support queue when call volume dictates

    • Collect customer payments

    • Answer basic billing questions

    • Provide general customer account support


    Additional Tasks

    • Actively participates in team meetings

    • Completes assigned tasks in a timely fashion


    KNOWLEDGE AND SKILLS:

    • Demonstrate effective and accurate verbal and written communication with customers, technicians, department personnel and other Team Members

    • Ability to interact with customers and field technical staff via phone, email and chat

    • Accepts assignments with an open, cooperative, positive team oriented attitude

    • Demonstrates the ability to multi task


    EDUCATION & CERTIFICATIONS/LICENSES:

    • High School Diploma or GED equivalent (required)

    • Six months or more of technical support or helpdesk experience (preferred)

    • Call center or customer facing experience (preferred)

    • Bilingual (preferred)

    • Basic working knowledge of Word and Excel

    • Exercise independent judgment, resourcefulness, and effective problem solving techniques

    • Minimum 30 WPM typing skills


    WORKING ENVIRONMENT/ MINIMUM PHYSICAL REQUIREMENTS
    This position is an office position where 98% of the time is spent sitting at a desk completing work using a computer monitor.

    #LYN

    Apply Today

    Life Insurance Agent

    Fairfield, California

    We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    Essential Functions

    • Maximizes life insurance market penetration with current members and property/casualty insureds and stays vigilant for new sales opportunities. Maintains high quality production and persistency standards to assure profitable growth.  Identifies and develops sales opportunities within the community.  Follows company approved sales process in the completion of required financial, activity and sales reporting.
    • Provides life sales support and training on lead development and identification for the frontline employees, Insurance Sales Agents (P/C) and other staff who come in contact with members/ insureds.  Establishes and maintains strong working relationships with front line employees, Sales Agents and the branch management team. Notifies Agents in a timely manner of result with referred lead.  Provides leads from life insureds and other calls to Sales Agents for other products/services, i.e., membership, auto/homeowners and travel insurance.
    • Stays well-informed of changes and developments in policy and/or external practices. Attends meetings to obtain information, provide input, keep lines of communication open, stay updated and offer sales ideas when appropriate.  Keeps current in industry; maintains continuing education for licensure.
    • Develops annual business plan with input and involvement from the Life Sales Manager to meet goals and determine responsibilities, including new business life sales, quality standards, as well as building outstanding customer relationships. Reviews plan objectives and reassesses strategies to align performance relative to annual sales goals.
    • Ensures compliance with NCNU and AAA Life and regulations, as well as external regulations

    Knowledge/Skills/Abilities

    • Strong interpersonal, presentation and communication skills needed to interact with staff, members and insureds effectively
    • Ability to cultivate relationships with peers and staff; educates staff to make referrals to Life Insurance
    • Agents
    • Computer skills in basic software applications, and navigating business applications specific to life insurance
    • Demonstrated skills in selling life insurance and annuities; Skills to develop, track and effectively follow up on leads (preferred)
    • Strong knowledge in sales techniques, life product line illustrations, features and benefits (preferred)
    • Demonstrated skills in prospecting and lead generation abilities (preferred)
    • Bilingual communication skills (preferred)

    Education & Experience/Licenses & Certification

    • High School Diploma or GED
    • Valid Automobile Operator's License
    • Active State Resident Life Insurance License
    • Bachelor's degree in related area or an equivalent combination of education and experience
    • (preferred)
    • 1+ years experience in Life Insurance and/or Annuity Sales (preferred)
    • CLU, ChFC and/or LUTCF Designations (preferred)

    Work Environment/Physical Requirements

    Works in an office environment sitting at a desk, table or computer workstation for extended periods of time.  May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

    #LIFE

    Apply Today

    Life Insurance Agent

    Menlo Park, California

    We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    Essential Functions

    • Maximizes life insurance market penetration with current members and property/casualty insureds and stays vigilant for new sales opportunities. Maintains high quality production and persistency standards to assure profitable growth.  Identifies and develops sales opportunities within the community.  Follows company approved sales process in the completion of required financial, activity and sales reporting.
    • Provides life sales support and training on lead development and identification for the frontline employees, Insurance Sales Agents (P/C) and other staff who come in contact with members/ insureds.  Establishes and maintains strong working relationships with front line employees, Sales Agents and the branch management team. Notifies Agents in a timely manner of result with referred lead.  Provides leads from life insureds and other calls to Sales Agents for other products/services, i.e., membership, auto/homeowners and travel insurance.
    • Stays well-informed of changes and developments in policy and/or external practices. Attends meetings to obtain information, provide input, keep lines of communication open, stay updated and offer sales ideas when appropriate.  Keeps current in industry; maintains continuing education for licensure.
    • Develops annual business plan with input and involvement from the Life Sales Manager to meet goals and determine responsibilities, including new business life sales, quality standards, as well as building outstanding customer relationships. Reviews plan objectives and reassesses strategies to align performance relative to annual sales goals.
    • Ensures compliance with NCNU and AAA Life and regulations, as well as external regulations

    Knowledge/Skills/Abilities

    • Strong interpersonal, presentation and communication skills needed to interact with staff, members and insureds effectively
    • Ability to cultivate relationships with peers and staff; educates staff to make referrals to Life Insurance
    • Agents
    • Computer skills in basic software applications, and navigating business applications specific to life insurance
    • Demonstrated skills in selling life insurance and annuities; Skills to develop, track and effectively follow up on leads (preferred)
    • Strong knowledge in sales techniques, life product line illustrations, features and benefits (preferred)
    • Demonstrated skills in prospecting and lead generation abilities (preferred)
    • Bilingual communication skills (preferred)

    Education & Experience/Licenses & Certification

    • High School Diploma or GED
    • Valid Automobile Operator's License
    • Active State Resident Life Insurance License
    • Bachelor's degree in related area or an equivalent combination of education and experience
    • (preferred)
    • 1+ years experience in Life Insurance and/or Annuity Sales (preferred)
    • CLU, ChFC and/or LUTCF Designations (preferred)

    Work Environment/Physical Requirements

    Works in an office environment sitting at a desk, table or computer workstation for extended periods of time.  May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

    #LIFE

    Apply Today

    Commercial Insurance Agent

    Phoenix, Arizona

    We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    Essential Functions

    • Responsible to quote and write personal and commercial lines insurance including, auto, homeowner, life, health, business owners and worker’s compensation.   
    • Prospect within the community to develop new insurance business and create brand presence. Prospect from various resources
    • Required to meeting or exceed sales goals set by management Provide customer service to insurance clients.
    • Employees are required to support the lead generation initiative by providing qualified leads to other business lines of AAA Arizona that include Travel, Insurance, Automotive and Financial.   
    • Maintain records, logs and files according to department and club guidelines. Demonstrate thorough and competent skills in both industry and Club computerized systems.
    • May perform other duties as assigned.

    Education & Experience/Licenses & Certification

    • High School Diploma or GED required
    • 1-3 years related experience
    • Valid Arizona Property and Casualty Insurance License
    • Valid Arizona driver's license
    • A minimum of six months’ experience in a fast paced, multi-task work environment selling P&C lines of business.

    PHYSICAL DEMANDS: Required by the Americans with Disabilities Act (ADA)


    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions o this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


    While performing the duties of this job, the employee is regularly required to talk and hear, required to sit, occasionally required to stand and walk; use and to finger, handle, or feel; and reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, peripheral vision and the ability to focus. Operate personal or company vehicle as a requirement of position

    #GAB

    Apply Today

    Fleet Technician, Senior (Bay Area)

    Oakland, California

    We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    At A3 Labs we come to work to dream, design and define how we will live and move into the future. We exist to harness these forces for the benefit of Members and future generations, humanizing disruptive change for the betterment of the communities we serve. We’re looking for bright, passionate, and collaborative people to join our tight-knit team as we innovate in the spirit of service.   

    Why Work For Us?

    • Impact. Lead the charge in mobility as a service movement and enable people’s lives to improve through the sharing economy. Leverage the best of an established 115 year-old not for profit combined with start-up speed and agility to create real and meaningful impact.
    • Recognition. We offer a competitive total compensation package including base salary, annual performance bonuses, benefits, and 401(k) Company match with additional discretionary contribution potential.
    • Lifestyle. We do honorable work, and we practice our values: humility, integrity, teamwork, and service. You’ll have the security of a larger organization but you’ll move at startup speed.

    Summary

    The Senior Fleet Technician supports GIG Car Share Operations by repositioning, refueling, cleaning, repairing and maintaining Gig cars in the field. Come join our fleet team with an amazing culture where you can thrive and use your skills to help deliver best-in-class Member experiences and have a positive impact on the diverse communities we serve.

    Essential Functions

    • Lead the testing, diagnosing, servicing and repair of vehicle telematics technology
    • Audit quality of work of third party fleet partners and Fleet Technicians
    • Inventory of supplies and reordering as needed
    • Point person at Fleet Facility to update reporting
    • Coordinate body shop and maintenance scheduling
    • Identify opportunities for continued process improvements
    • Working cross functionally with the Call Center Leads and the Dispatchers 
    • Assisting with marketing and fleet rebalancing initiatives

    Knowledge/Skills/Abilities

    • Assisting with limiting the dwell time of vehicles
    • Maintaining cleanliness score 
    • Vehicle audits
    • Ability to step in as Dispatch lead for the Fleet Technician to ensure tickets are up to date
    • Creatively problem solve with an attention to detail
    • Effectively communicate with Team Members, partners and Gig Members
    • Deliver best-in-class experiences
    • Have an internal drive to do what it takes to get the job done

    ​

    Education & Experience/Licenses & Certification

    • High School Diploma or GED
    • Must have a valid driver's license with clean driving record
    • At least 21 years old with minimum of 5 years of driving experience
    • Ability to run independently with limited supervision
    • Ability to work flexible hours and willingness to work weekends
    • Experience working on multiple jobs or projects at the same time  
    • Basic computer knowledge

    Work Environment/Physical Requirements

    • Lifting and carrying various parts, weighing up to 30-50 pounds, several times a day

    • Bending, kneeling, reaching and stooping as required for service calls

      Apply Today

      Technical Support Specialist

      Tempe, Arizona

      We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      RESPONSIBILITIES/JOB DUTIES

      Remote troubleshooting:
      Ability to research, respond, and resolve customer technical issues related to alarm panels, cameras, and z-wave devices
      Contacts customers (inbound and outbound) regarding troubleshooting issues/requests
      Uses online resources, websites, computer and web based downloading programs
      Tests with customer, verify codes signals are received and working properly
      Submit service tickets as needed for onsite service
      Document interactions with customers including a summary of the call and any resolution notes

      Provide basic customer support:
      Answer calls in the customer support queue when call volume dictates
      Collect customer payments
      Answer basic billing questions
      Provide general customer account support

      Additional Tasks
      •Actively participates in team meetings.
      •Completes assigned tasks in a timely fashion.


      KNOWLEDGE AND SKILLS
      • Demonstrate effective and accurate verbal and written communication with customers, technicians, department personnel and other Team Members.
      • Ability to interact with customers and field technical staff via phone, email and chat.
      • Accepts assignments with an open, cooperative, positive team oriented attitude.
      • Demonstrates the ability to multi task.
      • Basic working knowledge of Word and Excel.

      EDUCATION, KNOWLEDGE, SKILLS, COMPETENCIES, CERTIFICATIONS/LICENSES

      • High School Diploma; or equivalent combination of education and experience.
      • Six months or more of technical support or helpdesk experience (preferred).
      • Call center or customer facing experience (preferred).
      • Bilingual (preferred).
      • Exercise independent judgment, resourcefulness, and effective problem solving techniques.
      • Minimum 30 WPM typing skills
      • Strong communication skills

      WORKING ENVIRONMENT/ MINIMUM PHYSICAL REQUIREMENTS
      This position is an office position where 98% of the time is spent sitting at a desk completing work using a computer monitor.

      Apply Today

      Auto Glass Technician

      Phoenix, Arizona

      We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      Responsible to perform mobile and fixed site installation, and repair of auto glass in a wide variety of auto, light truck, and commercial vehicles. Responsible to maintain currency of industry advancements, and changing automotive technology. Responsible to provide outstanding customer service.

      Major duties, responsibilities, & expectations

      • Perform mobile and fixed site removal and installation of auto glass, and glass repairs.  Utilizes hand and power tools to remove moldings, wipers, mirrors, windshields, door glass, and back glass minimizing any vehicle damage that could occur. Glass repair and replacement will be completed per industry / AAA specifications
      • Review daily auto glass jobs itinerary and ensure that replacement glass has arrived in good condition from supplier and additional parts / items for installations are on hand. Technician will communicate with Auto Glass Supervisor, CSR's, and suppliers to resolve any discrepancies
      • Responsible to provide outstanding level of member / customer satisfaction and will represent AAA in a professional manner.  Work closely with Auto Glass Supervisors and CSR's to quickly resolve any service/quality issues
      • Responsible to maintain a clean and safe work environment and adhere to OSHA safety and compliance standards.  Responsible to report accidents and injuries immediately to supervisor and communicate unsafe situations to prevent accidents
      • May perform other duties as assigned

      Requirements

      • High School Diploma or GED required
      • At least three years of experience as an Auto Glass Technician
      • Valid AZ drivers license and current 39 month driving record
      • National Glass Association (NGA) certification desired.  Required to obtain NGA certification within 60 days of employment or as determined by management
      • Must be 21 years of age for insurance purposes

      Physical Requirements

      Must be able to lift and or move up to 100 pounds.  Required to sit or stand for extended periods of time and must be able to walk, climb, balance, stoop, kneel, crouch, and crawl. Must be able to work in severe weather conditions.  May drive up to 300 miles per day. 

      PHYSICAL DEMANDS: 

      Required by the Americans with Disabilities Act (ADA).

       

      The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk and hear, required to sit, occasionally required to stand and walk; use and to finger, handle, or feel; and reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, peripheral vision and the ability to focus. Identify specific hazards as necessary (use of chemicals, equipment, driving)

       

      May be exposed to chemicals, pneumatic air, electrical, lifting, tripping and/or falling, drives member and/or company vehicle

      #MCC

      Apply Today

      Inventory Control Specialist- Auto Glass

      Scottsdale, Arizona

      We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      Why Work With Us!

      • 15 Paid Days off (20 after 1 year)
      • Exceptional benefits within 30 days of hire, with employee contribution to Medical/Dental/Vision premiums
      • 401K Matching $1 to $1 up to 6% annually
      • Opportunity for advancement
      • Tuition reimbursement for education advancement
      • Free AAA Membership and numerous employee discounts

      Job Responsibilities:

      • Performing cycle counts and inventory audits to maintain accuracy of on hand stock and proper stocking levels of auto glass
      • Verifying the validity of Min/Max stocking levels, and notifying the lead and business partners to take actions for purchasing
      • Processing returns items from stock. Tracking status of fulfillment from vendors. Communicating vendors when an invoicing issue occurs
      • Communicating via phone and email with insurance companies
      • Maintaining the working area; sweeping, general cleaning and organizing utilizing 5S
      • Supporting other areas/positions in the warehouse as needed; purchasing, receiving, parts pulling/staging, shipping, driving, service, etc.

      Job Requirements:

      • High School Diploma or GED required.
      • 3-5 years of experience with Inventory Management or Customer Service
      • Computer proficient with intermediate MS Office skills and working with multiple screens
      • Able to lift 50-75 Lbs.
         
      Apply Today

      Life Insurance Agent

      Chico, California

      We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      Essential Functions

      • Maximizes life insurance market penetration with current members and property/casualty insureds and stays vigilant for new sales opportunities. Maintains high quality production and persistency standards to assure profitable growth.  Identifies and develops sales opportunities within the community.  Follows company approved sales process in the completion of required financial, activity and sales reporting.
      • Provides life sales support and training on lead development and identification for the frontline employees, Insurance Sales Agents (P/C) and other staff who come in contact with members/ insureds.  Establishes and maintains strong working relationships with front line employees, Sales Agents and the branch management team. Notifies Agents in a timely manner of result with referred lead.  Provides leads from life insureds and other calls to Sales Agents for other products/services, i.e., membership, auto/homeowners and travel insurance.
      • Stays well-informed of changes and developments in policy and/or external practices. Attends meetings to obtain information, provide input, keep lines of communication open, stay updated and offer sales ideas when appropriate.  Keeps current in industry; maintains continuing education for licensure.
      • Develops annual business plan with input and involvement from the Life Sales Manager to meet goals and determine responsibilities, including new business life sales, quality standards, as well as building outstanding customer relationships. Reviews plan objectives and reassesses strategies to align performance relative to annual sales goals.
      • Ensures compliance with NCNU and AAA Life and regulations, as well as external regulations

      Knowledge/Skills/Abilities

      • Strong interpersonal, presentation and communication skills needed to interact with staff, members and insureds effectively
      • Ability to cultivate relationships with peers and staff; educates staff to make referrals to Life Insurance
      • Agents
      • Computer skills in basic software applications, and navigating business applications specific to life insurance
      • Demonstrated skills in selling life insurance and annuities; Skills to develop, track and effectively follow up on leads (preferred)
      • Strong knowledge in sales techniques, life product line illustrations, features and benefits (preferred)
      • Demonstrated skills in prospecting and lead generation abilities (preferred)
      • Bilingual communication skills (preferred)

      Education & Experience/Licenses & Certification

      • High School Diploma or GED
      • Valid Automobile Operator's License
      • Active State Resident Life Insurance License
      • Bachelor's degree in related area or an equivalent combination of education and experience
      • (preferred)
      • 1+ years experience in Life Insurance and/or Annuity Sales (preferred)
      • CLU, ChFC and/or LUTCF Designations (preferred)

      Work Environment/Physical Requirements

      Works in an office environment sitting at a desk, table or computer workstation for extended periods of time.  May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

      #LIFE

      Apply Today

      Life Insurance Agent

      Mountain View, California

      We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      Essential Functions

      • Maximizes life insurance market penetration with current members and property/casualty insureds and stays vigilant for new sales opportunities. Maintains high quality production and persistency standards to assure profitable growth.  Identifies and develops sales opportunities within the community.  Follows company approved sales process in the completion of required financial, activity and sales reporting.
      • Provides life sales support and training on lead development and identification for the frontline employees, Insurance Sales Agents (P/C) and other staff who come in contact with members/ insureds.  Establishes and maintains strong working relationships with front line employees, Sales Agents and the branch management team. Notifies Agents in a timely manner of result with referred lead.  Provides leads from life insureds and other calls to Sales Agents for other products/services, i.e., membership, auto/homeowners and travel insurance.
      • Stays well-informed of changes and developments in policy and/or external practices. Attends meetings to obtain information, provide input, keep lines of communication open, stay updated and offer sales ideas when appropriate.  Keeps current in industry; maintains continuing education for licensure.
      • Develops annual business plan with input and involvement from the Life Sales Manager to meet goals and determine responsibilities, including new business life sales, quality standards, as well as building outstanding customer relationships. Reviews plan objectives and reassesses strategies to align performance relative to annual sales goals.
      • Ensures compliance with NCNU and AAA Life and regulations, as well as external regulations

      Knowledge/Skills/Abilities

      • Strong interpersonal, presentation and communication skills needed to interact with staff, members and insureds effectively
      • Ability to cultivate relationships with peers and staff; educates staff to make referrals to Life Insurance
      • Agents
      • Computer skills in basic software applications, and navigating business applications specific to life insurance
      • Demonstrated skills in selling life insurance and annuities; Skills to develop, track and effectively follow up on leads (preferred)
      • Strong knowledge in sales techniques, life product line illustrations, features and benefits (preferred)
      • Demonstrated skills in prospecting and lead generation abilities (preferred)
      • Bilingual communication skills (preferred)

      Education & Experience/Licenses & Certification

      • High School Diploma or GED
      • Valid Automobile Operator's License
      • Active State Resident Life Insurance License
      • Bachelor's degree in related area or an equivalent combination of education and experience
      • (preferred)
      • 1+ years experience in Life Insurance and/or Annuity Sales (preferred)
      • CLU, ChFC and/or LUTCF Designations (preferred)

      Work Environment/Physical Requirements

      Works in an office environment sitting at a desk, table or computer workstation for extended periods of time.  May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

      #LIFE

      Apply Today

      Life Insurance Agent

      Santa Rosa, California

      We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      Essential Functions

      • Maximizes life insurance market penetration with current members and property/casualty insureds and stays vigilant for new sales opportunities. Maintains high quality production and persistency standards to assure profitable growth.  Identifies and develops sales opportunities within the community.  Follows company approved sales process in the completion of required financial, activity and sales reporting.
      • Provides life sales support and training on lead development and identification for the frontline employees, Insurance Sales Agents (P/C) and other staff who come in contact with members/ insureds.  Establishes and maintains strong working relationships with front line employees, Sales Agents and the branch management team. Notifies Agents in a timely manner of result with referred lead.  Provides leads from life insureds and other calls to Sales Agents for other products/services, i.e., membership, auto/homeowners and travel insurance.
      • Stays well-informed of changes and developments in policy and/or external practices. Attends meetings to obtain information, provide input, keep lines of communication open, stay updated and offer sales ideas when appropriate.  Keeps current in industry; maintains continuing education for licensure.
      • Develops annual business plan with input and involvement from the Life Sales Manager to meet goals and determine responsibilities, including new business life sales, quality standards, as well as building outstanding customer relationships. Reviews plan objectives and reassesses strategies to align performance relative to annual sales goals.
      • Ensures compliance with NCNU and AAA Life and regulations, as well as external regulations

      Knowledge/Skills/Abilities

      • Strong interpersonal, presentation and communication skills needed to interact with staff, members and insureds effectively
      • Ability to cultivate relationships with peers and staff; educates staff to make referrals to Life Insurance
      • Agents
      • Computer skills in basic software applications, and navigating business applications specific to life insurance
      • Demonstrated skills in selling life insurance and annuities; Skills to develop, track and effectively follow up on leads (preferred)
      • Strong knowledge in sales techniques, life product line illustrations, features and benefits (preferred)
      • Demonstrated skills in prospecting and lead generation abilities (preferred)
      • Bilingual communication skills (preferred)

      Education & Experience/Licenses & Certification

      • High School Diploma or GED
      • Valid Automobile Operator's License
      • Active State Resident Life Insurance License
      • Bachelor's degree in related area or an equivalent combination of education and experience
      • (preferred)
      • 1+ years experience in Life Insurance and/or Annuity Sales (preferred)
      • CLU, ChFC and/or LUTCF Designations (preferred)

      Work Environment/Physical Requirements

      Works in an office environment sitting at a desk, table or computer workstation for extended periods of time.  May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

      #LIFE

      Apply Today

      Manager, Cyber Security - Proactive Detection

      Phoenix, Arizona

      We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      We are passionate about maintaining a diverse and inclusive workplace that reflects the people and culture of the communities we serve, and fostering an environment in which everyone can realize their full potential and grow without barriers. We celebrate our differences as they make us stronger and invigorate our workplace. We believe that each of us enriches our culture by contributing unique perspectives, valuable insights and key strengths. We want each of our Team Members to feel valued, respected and supported. 

      Why Work For Us?

      • Competitive Salary and Annual Incentive Bonus Plan

      • Benefits – Medical, Dental, Vision, Wellness Program and more!

      • 401K Match – The Company will match 100% of your Contribution to the first 6% you defer to your plan.

      • Paid Time Off- Team Members accrue Paid Time Off monthly with an additional 24 hours per year for volunteer activities.

      • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

      Summary

      The Manager will be responsible for threat detection capabilities and related HUNT efforts  to detect and defend against advanced cyber attackers.  Reporting to the VP of Cyber Security, the manager will mentor a small team to execute hands-on strategies to protect Member data and prevent disruption of critical systems. As leader of our HUNT team, the individual will ensure the highest possible standards for cross-cutting areas such as cyber intelligence, cyber deception, universal logging, incident response, malware analysis, team member training, tooling, and overall tradecraft development to provide a world-class threat detection capability.  This role will drive measurable results while being given a high degree of autonomy to conduct HUNT campaigns across our lines of business.

      Essential Functions

      ●    Proactive “wins” - detection of advanced intrusions, misconfiguration, orphan IT, rogue system administers, insider attempts, credential abuse, early-stage shells, and more
      ●    Guide and direct hypothesis-driven proactive threat hunting operations
      ●    Manage response efforts against relevant or newly identified IOCs
      ●    Actively research new TTPs from public and internal reporting
      ●    Provide technical direction while responding to cyber events
      ●    Respond to threats in real time, through diagnosis, communication, and remediation
      ●    Coordinate defense in depth protections with third-party providers for threat intelligence, threat analysis, and threat remediation
      ●    Coordinate security initiatives between SOC and HUNT team
      ●    Lead/mentor cyber threat hunt team members and communicate EDR efforts with executive leadership regarding matters of significant importance

      Knowledge/Skills/Abilities

      ●    Familiar with common threat vectors and malware analysis tools
      ●    Ability to perform forensics to validate security findings and experience using EDR or open source forensic tools 

      ●    Working knowledge of relevant analytical tools/services: WireShark, Passive DNS, VirusTotal, CrowdStrike, Kali Linux etc
      ●    Experience with SIEM and Network Security Monitoring tools
      ●    Coding skills (Powershell, VB, Python, Splunk Query Language) 

      Education & Experience / Licenses & Certification

      ●     BA/BS degree in related area and/or equivalent work experience
      ●    5+ years experience in performing forensic investigations and leading teams

      ●    3+ years leadership experience
      ●   OSCP, CCNP, and/or a portfolio of hands-on skills

      Work Environment/Physical Requirements

      Works in an office environment sitting at a desk, table or computer workstation for extended periods of time.  May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

      **Please note that you will be asked to complete a candidate assessment following your application, via email. Your application will not be considered until the assessment has been completed.** 

                           

      We’ll value your skills and experience. We’re building a performance organization with heart and developing a pipeline of tomorrow’s leaders. Your work will be enhanced with training opportunities, a mentoring program and our Promote-from-within philosophy. We celebrate our diversity and leverage the power of many minds.  

      Apply Today

      Marketing Analyst - GIG Car Share

      Berkeley, California

      We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      At A3 Labs we come to work to dream, design and define how we will live and move into the future. We exist to harness these forces for the benefit of Members and future generations, humanizing disruptive change for the betterment of the communities we serve. We’re looking for bright, passionate, and collaborative people to join our tight-knit team as we innovate in the spirit of service.   

      Why Work For Us?

      Impact. Lead the charge in mobility as a service movement and enable people’s lives to improve through the sharing economy. Leverage the best of an established 115 year-old not for profit combined with start-up speed and agility to create real and meaningful impact.

      Recognition. We offer a competitive total compensation package including base salary, annual performance bonuses, benefits, and 401(k) Company match with additional discretionary contribution potential.

      Lifestyle. We do honorable work, and we practice our values: humility, integrity, teamwork, and service. You’ll have the security of a larger organization but you’ll move at startup speed.

      Summary

      Reporting to the Senior Director of Marketing, the Marketing Analyst will be assigned responsibility for conducting data analytics to drive business results and goals. The role will work on marketing analytics, from recommending pricing changes and promotional experiments, to developing foundational dashboards and leveraging data to drive key decisions.

      Essential Functions

      • Analyzes external and internal customer data using database queries (SQL), spreadsheet (Excel) models, visualization tools (Tableau, etc.), statistical analysis tools, and campaign management software tools.

      • Deliver informed decisions about the appropriate price points for various products based on the analysis of internal and external data.

      • Coming up with conversion optimization tactics, with the aim of improving efficiency of marketing campaigns and increasing ROI

      • Responsible for tracking, reporting, and analyzing the performance of marketing activities, ad-hoc analytic requests, and development/automation of regular reports.

      • Collaborates with internal and external partners/ stakeholders to investigate issues, make recommendations and develops action plans to achieve goals

      • Identifies and troubleshoots data issues, working with IT and other areas as needed

      • Performs return on Investment (ROI) calculations to improve cost per key performance indicators (KPI) on marketing campaigns, including digital and traditional and provides recommendations to product managers on ways to improve marketing efficiencies

      • Gathers inputs for return on marketing investment (ROMI), lifetime value (LTV) and attribution model data

      Knowledge/Skills/Abilities

      • Ability to structure and conduct data analyses relevant to complex business issues using research, analytical, data processing and mathematical skills

      • Oral and business writing communication skills and the ability to share analyses and recommendations to non-technical audiences

      • Understanding of marketing channels and impact on marketing effectiveness.  Experience in data-oriented marketing channels like digital and direct mail

      • Creative problem solver, positively challenging the status quo to drive solutions with a can-do attitude to overcome any obstacles and get things done

      • Experience writing and optimizing SQL queries, data mining and working with large data sets, Knowledge of database structures including relational database concepts

      • Advanced Microsoft Excel skills, including charts/graphs, pivot tables, lookups, and complex nested formulas

      • Experience with business intelligence, reporting and visualization platforms (Tableau, DOMO, Looker, Cognos etc)

      • Proficiency in MS-PowerPoint or Google Slides

      Education & Experience/Licenses & Certification

      • Bachelor's degree in a related area

      • 3-5 years in a data-centric business-to-consumer role (e.g. Marketing Analytics, Product Analytics, Customer Data Analytics, Applied Data Science, etc.)

      • Expertise in SQL and proficiency in another data programming language (Python, R, etc.)

      Apply Today

      Product Lead, Senior

      Phoenix, Arizona

      We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      At A3 Labs we come to work to dream, design and define how we will live and move into the future. We exist to harness these forces for the benefit of Members and future generations, humanizing disruptive change for the betterment of the communities we serve. We’re looking for bright, passionate, and collaborative people to join our tight-knit team as we innovate in the spirit of service.   

      Essential Functions

      Product Management

      • Help define product vision and execution

      • Translate insights from research, analytics and user data to user stories, product requirements and features

      • Help build and execute product roadmap

      • Be a key player on the team to remove roadblocks and drive team success

      Product Development

      • Work with engineering team to build and launch new features

      • Leverage agile methodologies and design thinking to test assumptions quickly

      • Scope feature development and help drive implementation & execution

      • Complete special projects as assigned

      Research

      • Research and analyze user needs

      • Plan research projects along side Product & Business stakeholders

      • Run research projects to understand and communicate user needs to the team

      Data Analysis

      • Analyze research data to understand trends in product usage, gaps in current experience and Member needs

      • Help translate analytics data into actionable insights

      • Help identify & develop specific customer segments

      ​

      Knowledge/Skills/Abilities

      • A problem solver who is able to make smart simplifying assumptions

      • Self-starter with ability to handle multiple activities

      • Excellent analytical, problem-solving, organizational, verbal, written and presentation communication and interpersonal skills. A cross-functional influencer with ability to build strong relationships

      • Deep interest in creating and analyzing products

      • Ability to thrive under pressure and function effectively in a fast-paced environment, providing strong leadership skills and managing multiple projects simultaneously

      • Demonstrated capacity for developing and understanding strategy with a strong aptitude for determining the optimal way to position products in the market

      • Solid written and oral communication skills

      Education & Experience/Licenses & Certification

      • Bachelor's degree (Required)

      • 4+ years combined experience in product management (Required)

      #A3

      Apply Today

      Sales and Service Quality Monitor

      Clearfield, Utah

      We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members. ​

      Why Work For Us?

      • Training – You’ll attend a thorough, comprehensive, training program

      • Benefits – Medical, Dental, Vision, wellness program and more!

      • 401k Matching – $1 for $1 company match up to 6% of pay

      • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan

      • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities

      • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

      Summary

      The Quality Monitor I is responsible for monitoring, auditing the contact center to ensure compliance with the quality assurance policies and procedures. This role provides objective and quantitative feedback regarding the quality of interactions and transactions.

      Essential Functions

      • Support Contact Center team members to ensure a high level of service resulting in an outstanding member experience by listening to call interactions.
      • Performs quality monitoring of inbound and and/or outbound telephone calls through audio and screen capture.
      • Documents quality issues and performance measures for management review. Creating trend reports and provides recommendations for improvement.
      • Participates in Quality Assurance review sessions to discuss current trends and to calibrate calls.
      • Assists in research and analysis work efforts.
      • Assists in resolving requests that are exceptions to guidelines/procedures.
      • Understands and upholds AAA National and NCNU policy regulations and requirements.

      Knowledge/Skills/Abilities

      • Good analytical, communication and mathematical skills
      • Good problem solving, organizational and interpersonal skills
      • Ability to identify errors, inconsistencies in information
      • Skills to distinguish various/differing customer needs in relation to the business needs
      • Familiarity with AAA Insurance, products and services, policies and procedures preferred.
      • Bilingual communication skills (preferred)

      Education & Experience / Licenses & Certification

      • High school diploma or GED required, Bachelor’s degree preferred.

      • 0 – 2 years in a customer service/quality assurance environment or equivalent business experience

      • 1-3 years call center experience with significant customer interaction preferred.

      • Insurance experience preferred

      Work Environment/Physical Requirements

      Works in an office environment sitting at a desk, table or computer workstation for extended periods of time.  Position may require travel 25% of the time by car, plane or other form of transportation to work sites, attend business meetings or conferences.  Approximately 50-80 percent of the time spent on the job involves the use of a personal computer. 

      Competencies

      Time Management (Intermediate)

      Organizing (Learning)

      Quality Orientation (Proficient)

      Communication (Learning)

      Judgment (Intermediate)

      Cooperation (Collaboration) (Learning)

      Apply Today

      Senior Analytics Developer - Remote

      Clearfield, Utah

      We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members. ​

      We are passionate about maintaining a diverse and inclusive workplace that reflects the people and culture of the communities we serve, and fostering an environment in which everyone can realize their full potential and grow without barriers. We celebrate our differences as they make us stronger and invigorate our workplace. We believe that each of us enriches our culture by contributing unique perspectives, valuable insights and key strengths. We want each of our Team Members to feel valued, respected and supported. 

      Why Work For Us

      • Benefits – Medical, Dental, Vision, wellness program and more!

      • 401k Matching – $1 for $1 company match up to 6% of pay

      • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan

      • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities

      • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

      Work from home opportunity - Candidates must be located in Utah or Arizona

      Summary:  

      AAA is looking for a Sr Analytics Engineer to join our growing digital delivery team. The ideal candidate will deliver innovative technical solutions that solve data and analytics challenges. Analytics Engineers work with our development and marketing teams on AAA's data and analytics projects, including data layer architecture and implementation, tag management configuration and coding, journey mapping and segment creation, data lake integration, and analytics QA. 

      Sr Analytics Engineer - Tealium/Google 360

      As part of the digital development team, this role will partner closely with internal clients to gather requirements,  produce analytics integrations that enable our digital strategy.  Our results-driven team leverages analytics to support experiences that resonate, engage, and delight customers at every stage of the buying process. In addition, we help the marketing team to make better decisions about how, when, and what to sell by organizing data and capitalizing on trends across the customer experience. 

      Essential Functions

      ​

      Works with colleagues to build, develop, and deploy custom website functionality as needed. Works closely with the developer team to ensure that projects are delivered correctly and on time.

      • Manages and designs our Google 360/Telium website integrations

      • Collaborate with data strategists, business analysts, creatives, and developers to help solve client data needs by leveraging technical background and analytical skills

      • Perform auditing, discovery, and documentation of analytics implementations to help clients explore, configure and customize their reporting

      • Serve as subject matter expert (SME) and educator on analytics implementation, best practices, technologies, and platforms

      • Problem solve analytics code defects and make updates to analytics codebases

      • Will participate in backlog management and sprint priority setting

      Knowledge/Skills/Abilities

      • Expert with Google 360 implementation (not an analyst position)

      • Preferred knowledge of Tealium IQ and Tealium Audience Stream

      • The ability to write coherent technical documentation

      • The ability to present analytics concepts to clients

      • Excellent interpersonal and oral communication skills

      • Highly motivated, team-oriented, self-learner, responsible, and focused on exceeding expectations

      Education & Experience/Licenses & Certification

      • 3 to 5 years minimum experience working with related technology in an agile team environment

      Work Environment/Physical Requirements

      Can be based remotely depending upon capabilities, maturity, leadership acumen and personal situation. Works in an office environment sitting at a desk, table or computer workstation for extended periods of time. May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

      **Please note that you will be asked to complete a candidate assessment following your application, via email. Your application will not be considered until the

      assessment has been completed.** 

      AAA…we're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service. We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.  We're community-minded, and celebrate the growth, development, and successes of our diverse Team Members.  Whether you’re just starting your journey or looking to grow your career, we’ll support you every step of the way.

                           

      We’ll value your skills and experience. We’re building a performance organization with heart and developing a pipeline of tomorrow’s leaders. Your work will be enhanced with training opportunities, a mentoring program and our Promote-from-within philosophy. We celebrate our diversity and leverage the power of many minds. 

      Apply Today

      Senior Analytics Developer - Remote

      Phoenix, Arizona

      We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members. ​

      We are passionate about maintaining a diverse and inclusive workplace that reflects the people and culture of the communities we serve, and fostering an environment in which everyone can realize their full potential and grow without barriers. We celebrate our differences as they make us stronger and invigorate our workplace. We believe that each of us enriches our culture by contributing unique perspectives, valuable insights and key strengths. We want each of our Team Members to feel valued, respected and supported. 

      Why Work For Us

      • Benefits – Medical, Dental, Vision, wellness program and more!

      • 401k Matching – $1 for $1 company match up to 6% of pay

      • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan

      • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities

      • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

      Work from home opportunity - Candidates must be located in Utah or Arizona

      Summary:  

      AAA is looking for a Sr Analytics Engineer to join our growing digital delivery team. The ideal candidate will deliver innovative technical solutions that solve data and analytics challenges. Analytics Engineers work with our development and marketing teams on AAA's data and analytics projects, including data layer architecture and implementation, tag management configuration and coding, journey mapping and segment creation, data lake integration, and analytics QA. 

      Sr Analytics Engineer - Tealium/Google 360

      As part of the digital development team, this role will partner closely with internal clients to gather requirements,  produce analytics integrations that enable our digital strategy.  Our results-driven team leverages analytics to support experiences that resonate, engage, and delight customers at every stage of the buying process. In addition, we help the marketing team to make better decisions about how, when, and what to sell by organizing data and capitalizing on trends across the customer experience. 

      Essential Functions

      ​

      Works with colleagues to build, develop, and deploy custom website functionality as needed. Works closely with the developer team to ensure that projects are delivered correctly and on time.

      • Manages and designs our Google 360/Telium website integrations

      • Collaborate with data strategists, business analysts, creatives, and developers to help solve client data needs by leveraging technical background and analytical skills

      • Perform auditing, discovery, and documentation of analytics implementations to help clients explore, configure and customize their reporting

      • Serve as subject matter expert (SME) and educator on analytics implementation, best practices, technologies, and platforms

      • Problem solve analytics code defects and make updates to analytics codebases

      • Will participate in backlog management and sprint priority setting

      Knowledge/Skills/Abilities

      • Expert with Google 360 implementation (not an analyst position)

      • Preferred knowledge of Tealium IQ and Tealium Audience Stream

      • The ability to write coherent technical documentation

      • The ability to present analytics concepts to clients

      • Excellent interpersonal and oral communication skills

      • Highly motivated, team-oriented, self-learner, responsible, and focused on exceeding expectations

      Education & Experience/Licenses & Certification

      • 3 to 5 years minimum experience working with related technology in an agile team environment

      Work Environment/Physical Requirements

      Can be based remotely depending upon capabilities, maturity, leadership acumen and personal situation. Works in an office environment sitting at a desk, table or computer workstation for extended periods of time. May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

      **Please note that you will be asked to complete a candidate assessment following your application, via email. Your application will not be considered until the

      assessment has been completed.** 

      AAA…we're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service. We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.  We're community-minded, and celebrate the growth, development, and successes of our diverse Team Members.  Whether you’re just starting your journey or looking to grow your career, we’ll support you every step of the way.

                           

      We’ll value your skills and experience. We’re building a performance organization with heart and developing a pipeline of tomorrow’s leaders. Your work will be enhanced with training opportunities, a mentoring program and our Promote-from-within philosophy. We celebrate our diversity and leverage the power of many minds. 

      Apply Today

      Senior Counsel - Litigation

      Walnut Creek, California

      We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      We are passionate about maintaining a diverse and inclusive workplace that reflects the people and culture of the communities we serve, and fostering an environment in which everyone can realize their full potential and grow without barriers. We celebrate our differences as they make us stronger and invigorate our workplace. We believe that each of us enriches our culture by contributing unique perspectives, valuable insights and key strengths. We want each of our Team Members to feel valued, respected and supported.  

      Why Work For Us?

      • Benefits – Medical, Dental, Vision, wellness program and more!

      • 401k Matching – $1 for $1 company match up to 6% of pay

      • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan

      • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities

      • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

      Summary

      Serves as senior legal counsel to oversee the Company’s response to professional liability and personal injury/property damage claims and litigation.

      Essential Functions

      • Leads the Company’s response to professional liability and personal injury/property damage claims and litigation, including government agency investigations, within the Company’s seven-state footprint.

      • Engages and manages outside counsel within area of responsibility in a cost-effective manner, including strategy, budget development/management, drafting and review of pleadings and other legal documents, and document collection/review.

      • Handles administrative inquiries brought by regulatory agencies such as the Department of Insurance.

      • Educates stakeholders on litigation, legislative, and insurance coverage trends within area of responsibility to mitigate risk.

      • Mentors and trains junior attorneys and paralegals.

      • Develops and/or conducts training programs for supervisors, managers, and /or employees.

      • Computer skills, MS Office, Google Workspace (including Vault), and online legal research tools such as Casetext.

      Education & Experience / Licenses & Certification

      • BA/BS - Bachelor's degree in related area or an equivalent combination of education and experience.

      • J.D. from accredited university.

      • California State Bar license in good standing. California Property and Casualty licensure a plus.

      • 7 years’ experience advising clients in a law firm or an in-house law department, including advising on complex legal litigation matters.

      Work Environment/Physical Requirements

      Works in an office environment sitting at a desk, table or computer workstation for extended periods of time. May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

      **Please note that you will be asked to complete a candidate assessment following your application, via email. Your application will not be considered until the assessment has been completed.** 

                           

      We’ll value your skills and experience. We’re building a performance organization with heart and developing a pipeline of tomorrow’s leaders. Your work will be enhanced with training opportunities, a mentoring program and our Promote-from-within philosophy. We celebrate our diversity and leverage the power of many minds.  

      Apply Today

      Swing Shift Tow/Battery Light Service Lead

      Richmond, California

      We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.


       

      Why Work For Us?

      • Great Pay - with the opportunity for increases when performance skill blocks are achieved

      • Training – You’ll attend a thorough, comprehensive, training program

      • Benefits – Medical, Dental, Vision, wellness program and more!

      • 401k Matching – $1 for $1 company match up to 6% of pay

      • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan

      • Paid Time Off- Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities

      • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

      Summary:

      Essential Functions

      • Responsible for oversight of shop operations to include inspecting/maintaining of company vehicles/ equipment for safe and efficient operation, battery inventory processes, administrative duties/reports and coordination of scheduling/dispatching
      • Coaching and development of employees, to include training, performance management and the corrective action process
      • Driving and operating the full range of service vehicles (i.e. loading/towing vehicles, flat tire changes, lock-out, fuel delivery services, etc.) for increased
      • Productivity gains and contribution to business results, to include knowledge sharing/coaching/training of peers; utilizing on-board computer, radio communications and mapping systems
      • On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving
      • Managing and maintenance of damages tracking system and coordination of resolution for customer complaints

      Knowledge/Skills/Abilities

      • Ability to act in the role of a leader, to include coaching, mentoring and training
      • Superior customer service skills and the ability to interact with a wide-range of people
      • Proficient automotive knowledge

      Education & Experience / Licenses & Certification

      • High School Diploma or GED equivalent
      • 8+ years Experience operating a motor vehicle with a valid driver's license
      • Vocational technical automotive training/certification or equivalent experience (preferred)
      • ASE (Automotive Service Excellence) Certification (preferred)
      • AAA Compliance Training, RPST,TSAAC, Lock-out, PSP, Battery
      • Service Training

      Work Environment/Physical Requirements

      Works outdoors at vehicle sites when servicing vehicles. Lifting and carrying tires and parts, weighing up to 50 pounds, several times a day; bending, kneeling and stooping as required for service calls. Works in all weather and all traffic conditions. Vehicle recovery sites may be wet, messy and hazardous.

      Apply Today

      Tow and Light Service Driver

      Sacramento, California

      We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.


       

      Why Work For Us?

      • Great Pay - $17/hr with the opportunity for increases when performance skill blocks are achieved

      • Training – You’ll attend a thorough, comprehensive, training program

      • Benefits – Medical, Dental, Vision, wellness program and more!

      • 401k Matching – $1 for $1 company match up to 6% of pay

      • Monthly Bonuses!

      • Paid Time Off- Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities

      • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

      Essential Functions

      • Driving and operating a service vehicle (i.e. flat tire changes, lock-out, fuel delivery services, etc.)

      • On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving

      • Leverages sales skills for offering products and services from AAA to member during service interaction

      • Utilizing on-board computer, radio communications, and mapping systems

      • Completion of daily paperwork (i.e. call-logs, battery invoices, cash receipts, etc.)

      ​Knowledge/Skills/Abilities 

      • Clear and proficient verbal and written communication even under pressure

      • Common knowledge of vehicle components and the common reasons for vehicle failure

      • Demonstrates problem solving and listening skills to evaluate member safety as well as the ability to discern safety issues and respond appropriately

      • Ability to drive a manual/automatic shift vehicle

      Education & Experience/Licenses & Certification

      • Two (2) years of experience in a customer contact role

      • Education and training. I.E.: AAA Compliance Training, RPST,TSAAC, Lock-out, PSP, Battery Service Training

      • Vocational technical automotive training/certification or equivalent experience (preferred)

      • ASE (Automotive Service Excellence) certification(preferred)


       

      Work Environment/Physical Requirements

      Works outdoors at vehicle sites when servicing vehicles. Lifting and carrying tires and parts, weighing up to 50 pounds, several times a day; bending, kneeling and stooping as required for service calls. Works in all weather and all traffic conditions. Vehicle recovery sites may be wet, messy and hazardous.  Service Providers are required to provide a photograph for identification purposes.

      #ERS

      Apply Today

      Tow and Light Service Drivers

      Sparks, Nevada

      We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.


       

      Why Work For Us?

      • Great Pay - with the opportunity for increases when performance skill blocks are achieved

      • Training – You’ll attend a thorough, comprehensive, training program

      • Benefits – Medical, Dental, Vision, wellness program and more!

      • 401k Matching – $1 for $1 company match up to 6% of pay

      • Paid Time Off- Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities

      • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

      Essential Functions

      • Driving and operating a service vehicle (i.e. flat tire changes, lock-out, fuel delivery services, etc.)

      • On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving

      • Leverages sales skills for offering products and services from AAA to member during service interaction

      • Utilizing on-board computer, radio communications, and mapping systems

      • Completion of daily paperwork (i.e. call-logs, battery invoices, cash receipts, etc.)

      ​Knowledge/Skills/Abilities 

      • Clear and proficient verbal and written communication even under pressure

      • Common knowledge of vehicle components and the common reasons for vehicle failure

      • Demonstrates problem solving and listening skills to evaluate member safety as well as the ability to discern safety issues and respond appropriately

      • Ability to drive a manual/automatic shift vehicle

      Education & Experience/Licenses & Certification

      • Two (2) years of experience in a customer contact role

      • Education and training. I.E.: AAA Compliance Training, RPST,TSAAC, Lock-out, PSP, Battery Service Training

      • Vocational technical automotive training/certification or equivalent experience (preferred)

      • ASE (Automotive Service Excellence) certification(preferred)


       

      Work Environment/Physical Requirements

      Works outdoors at vehicle sites when servicing vehicles. Lifting and carrying tires and parts, weighing up to 50 pounds, several times a day; bending, kneeling and stooping as required for service calls. Works in all weather and all traffic conditions. Vehicle recovery sites may be wet, messy and hazardous.  Service Providers are required to provide a photograph for identification purposes.

      #CHI

      Apply Today

      Warehouse Delivery Driver

      Scottsdale, Arizona

      We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      AAA acquired SAFE Security, the 11th largest smart home security company in the United States, with the vision to become the most trusted brand in this industry. SAFE/Safeguard, has been Protecting Arizona families and businesses for over 50 years; we are Arizona's largest locally-operated security provider. With an A+ Better Business Bureau Ranking, we prove every day that we love being there for and helping our customers. We work hard to create an environment where you can thrive and use your skills and talents to help us deliver legendary Customer Service. You’ll help positively impact every homeowner and the communities that we serve, too.  

      Why work for us?

      • Training - Career Advancement!

      • Great Benefits - Medical/Dental/Vision

      • Retirement - 401k matching up to 6%

      • Work/Life Balance - PTO 3 Weeks + 9 paid holidays

      JOB SUMMARY:

      Provide excellent service by making deliveries to field technicians per weekly schedule as well as emergency or “ASAP” deliveries. Performing general warehouse duties and customer assistance as needed.

      ESSENTIAL FUNCTIONS:

      • Deliver ordered job parts to technicians in the field per weekly schedule, accepting returns/pickups from technicians; verifying accuracy of items being delivered and/or picked up.

      • Delivering items for emergency jobs or parts needed “ASAP”.

      • Picking up Will Call items from local vendors for stock and deliveries to field technicians.

      • Returns items to local vendors as needed to help reduce shipping cost.

      • Assists purchasing with order fulfillment in warehouse, picking ordered items, labeling and placing in proper staging area.

      • Picking Expense items and wire per technician requisite order, staging on technician shelf/bins for pickup or delivery.

      • Assists with putting away stock and Expense items ordered in to maintain available and ready stock.

      • Delivers ordered stock and expense parts to off-site warehouses weekly, verifying accuracy of delivery with Prescott staff. Bi-weekly will perform audit of supplies in off-site warehouse to check for accuracy and proper issuance of materials.

      • Helps maintain 5S and upkeep of warehouse; sweeping, general cleaning.

      KNOWLEDGE AND SKILLS:

      • Proven ability to drive box truck

      ​• Great customer service

      • Ability to work in a team environment and participate as an active team member

      • Documentation skills

      • Organization skills

      • Ability to learn at a fast pace

      • Quality Control

      • Ability to understand and follow directions accurately

      EDUCATION, KNOWLEDGE, SKILLS, COMPETENCIES, CERTIFICATIONS/LICENSES:

      • High School diploma or GED

      • Excellent driving record

      • Ability to use GPS or obtain accurate driving directions

      • Proficient computer skills; including MS office suite (Excel, Outlook, Word, power point) & GSuite

      • Good eye for detail and basic math skills

      WORKING ENVIRONMENT/ MINIMUM PHYSICAL REQUIREMENTS:

      Physical requirements; driving for long periods, standing, sitting, bending and lifting, need to be able to lift and carry 25 pounds (up to 50 pounds), Long periods looking at a computer screen.

      Apply Today

      Automotive General Service Technician

      Vacaville, California

      We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      Why Work With Us!

      • Exceptional benefits within 30 days of hire, with employee contribution to Medical/Dental/Vision premiums
      • 401K Matching $1 to $1 up to 6% annually
      • Opportunity for advancement
      • 15 Paid Days off, some Saturdays and no Sunday work hours
      • Tuition reimbursement for ASE Certifications
      • Clean well equipped shops with high car count
      • Free AAA Membership and numerous employee discounts

      Job Responsibilities:

      • Performs oil changes and lubrication service for member and nonmember vehicles.

      • Performs tire repairs and installation service for member and nonmember vehicles.

      • Performs other minor repairs as assigned by Lead Tech or Service Advisor, according to their abilities.

      • Assist upper level technicians as needed and for experience.

      • Test drives vehicles when practical for any/all performance or drivability concerns before performing work

        • Exception: when unsafe or vehicle not drivable

        • Retest drives after repairs completed to verify that repair solved defined problems

      • Maintains clean and safe work environment; cleans spills and debris immediately to reduce hazards

      • Maintain company provided equipment and machinery

      • Follows company and industry safety rules and regulations

      • Reports all unsafe conditions to supervisor including but not limited to lifts, overhead doors, and equipment

      • Attends all required training, seeks additional training to maintain and increase effectiveness

      • Keeps up to date on industry trends and repair procedures. 

      • Attends and successfully completes at least 12 hours of continuing auto repair training per year sponsored and/or provided by the club. 

      • Maintains customer vehicles in regard to cleanliness and does not tune or otherwise adjust any controls within the vehicle.

      • Verifies as soon as practicable that parts ordered for the vehicle assigned to them are correct.

      • Performs all repairs according to MAP (Motorist Assurance Program), OEM (Original Equipment Manufacturers) or accepted industry standard.

      • Performs digital inspection and documents to their full potential. Notates all pertinent information into the shop inspection or management system, attaches all photos or videos to illustrate repairs or needs to the inspection. 

      • Assures all comeback related repairs are prioritized as directed by manager or lead. 

      • Communicates effectively as necessary with manager, service advisors and other technicians to contribute to the overall performance of the location 

      • Responsible for the safety and accuracy of all repairs made and or systems inspected to assure vehicle is as safe or more safe condition as was prior to work commencing

      • Performs other related duties as assigned.

      • Note: May require travel to different locations on an as needed basis


       

      Knowledge/Skills/Abilities

      • Effective verbal and written communication skills in the language(s) required for the role, as justified for business necessity

      • Effective organization, interpersonal and negotiation skills

      • Ability to work scheduled hours as necessitated by business need

      • Math and computer skills with experience using software applications including word processing, spreadsheets, browsers, and email

      • Member service focus

      • Automotive/mechanical background

      • Ability to drive vehicles equipped with manual transmission

      • Knowledge of equipment/tool operation and diagnostic/repair procedures

      • Maintains 20% productivity measured by hours worked/hours flagged


       

      Education & Experience/ Licenses & Certifications

      • High School diploma or equivalent certification (GED)

      • Valid driver license and acceptable driving record

      • Six months experience in general repair, lube services and or tire shop

      Work Environment/Physical Requirements

      • Ability to lift and or carry up to 50lbs

      • Standing, bending, kneeling, pushing, reaching, lifting, climbing ladders

      • Exposure to loud noises

      Apply Today

      Automotive Repair Technician II

      Las Vegas, Nevada

      We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      Join us at our newest location in South West Las Vegas!

      Why Work With Us!

      • Exceptional benefits within 30 days of hire, with employee contribution to Medical/Dental/Vision premiums
      • 401K Matching $1 to $1 up to 6% annually
      • Opportunity for advancement
      • 15 Paid Days off, some Saturdays and no Sunday work hours
      • Tuition reimbursement for additional ASE Certifications
      • Clean well equipped shops with high car count
      • Free AAA Membership and numerous employee discounts

      Job Responsibilities:

      • Performs work that is indicated on Approved Repair Orders.
      • Performs only needed and or customer requested services on vehicles. 
      • Performs all repairs according to MAP (Motorist Assurance Program), OEM (Original Equipment Manufacturers) or accepted industry standard procedures
      • Assures all repairs are for the benefit of the member/customer. 
      • Test drives all vehicles when practical for any/all performance or drivability concerns before performing work
        • Exception: when unsafe or vehicle not drivable
        • Retest drives after repairs completed to verify that repair solved defined problems
      • Maintains clean and safe work environment; cleans spills and debris immediately to reduce hazards
      • Maintain company provided equipment and machinery
      • Follows company and industry safety rules and regulations
      • Reports all unsafe conditions to supervisor including but not limited to lifts, overhead doors, and equipment
      • Attends all required training, seeks additional training to maintain and increase effectiveness
      • Keeps up to date on industry trends and repair procedures. 
      • Attends and successfully completes at least 24 hours of continuing auto repair training per year sponsored and/or provided by the club. 
      • Maintains customer vehicles in regard to cleanliness and does not tune or otherwise adjust any controls within the vehicle.
      • Verifies as soon as practicable that parts ordered for the vehicle assigned to them are correct.
      • Performs digital inspection and documents to their full potential. Notates all pertinent information into the shop inspection or management system, attaches all photos or videos to illustrate repairs or needs to the inspection. 
      • Assures all comeback related repairs are prioritized as directed by manager or lead. 
      • Communicates effectively as necessary with manager, service advisors and other technicians to contribute to the overall performance of the location 
      • Responsible for the safety and accuracy of all repairs made and or systems inspected to assure vehicle is as safe or more safe condition as was prior to work commencing
      • Performs other related duties as assigned.
      • Note: May require travel to different locations on an as needed basis

      ​

      Knowledge/Skills/Abilities

      • Effective verbal and written communication skills in the language(s) required for the role, as justified for business necessity
      • Effective organization, interpersonal and negotiation skills
      • Ability to work scheduled hours as necessitated by business need
      • Math and computer skills with experience using software applications including word processing, browsers, and email
      • Member service focus
      • Ability to drive vehicles equipped with manual transmission
      • Knowledge of equipment/tool operation and diagnostic/repair procedures
      • Maintains 100% productivity as measured by dividing hours worked by labor hours flagged

      Education & Experience/ Licenses & Certifications

      • High School diploma or equivalent certification (GED)
      • Valid driver license and acceptable driving record
      • At least four  years experience as an automobile technician 
      • ASE Master Tech with L1 certification level or equivalent OEM certifications and fulfills ASE requirement within one year of hire. .
      • Smog Repair and Testing Certification preferred (CA only)

      Work Environment/Physical Requirements

      • Ability to lift and or carry up to 50lbs
      • Standing, bending, kneeling, pushing, reaching, lifting, climbing ladders
      • Exposure to loud noises

      Apply Today

      Automotive Service Technician

      Santa Rosa, California

      We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      McLea's Tire & Automotive Now Part of AAA Auto Centers!

      Why work with us:

      • Exceptional benefits within 30 days of hire, with employee contribution to Medical/Dental/Vision premiums
      • 401K Matching $1 to $1 up to 6% annually
      • 15 Paid Days off, some Saturdays and no Sunday work hours
      • Tuition reimbursement for ASE Certifications
      • Clean well equipped shops with high car count
      • Free AAA Membership and numerous employee discounts

      Job Responsibilities:

      • Performs work that is indicated on Approved Repair Orders.
      • Performs only needed and or customer requested services on vehicles. 
      • Performs all repairs according to MAP (Motorist Assurance Program), OEM (Original Equipment Manufacturers) or accepted industry standard procedures
      • Assures all repairs are for the benefit of the member/customer. 
      • Test drives all vehicles when practical for any/all performance or drivability concerns before performing work
        • Exception: when unsafe or vehicle not drivable
        • Retest drives after repairs completed to verify that repair solved defined problems
      • Maintains clean and safe work environment; cleans spills and debris immediately to reduce hazards
      • Maintain company provided equipment and machinery
      • Follows company and industry safety rules and regulations
      • Reports all unsafe conditions to supervisor including but not limited to lifts, overhead doors, and equipment
      • Attends all required training, seeks additional training to maintain and increase effectiveness
      • Keeps up to date on industry trends and repair procedures. 
      • Attends and successfully completes at least 24 hours of continuing auto repair training per year sponsored and/or provided by the club. 
      • Maintains customer vehicles in regard to cleanliness and does not tune or otherwise adjust any controls within the vehicle.
      • Verifies as soon as practicable that parts ordered for the vehicle assigned to them are correct.
      • Performs digital inspection and documents to their full potential. Notates all pertinent information into the shop inspection or management system, attaches all photos or videos to illustrate repairs or needs to the inspection. 
      • Assures all comeback related repairs are prioritized as directed by manager or lead. 
      • Communicates effectively as necessary with manager, service advisors and other technicians to contribute to the overall performance of the location 
      • Responsible for the safety and accuracy of all repairs made and or systems inspected to assure vehicle is as safe or more safe condition as was prior to work commencing
      • Performs other related duties as assigned.
      • Note: May require travel to different locations on an as needed basis

      ​

      Knowledge/Skills/Abilities

      • Effective verbal and written communication skills in the language(s) required for the role, as justified for business necessity
      • Effective organization, interpersonal and negotiation skills
      • Ability to work scheduled hours as necessitated by business need
      • Math and computer skills with experience using software applications including word processing, browsers, and email
      • Member service focus
      • Ability to drive vehicles equipped with manual transmission
      • Knowledge of equipment/tool operation and diagnostic/repair procedures
      • Maintains 100% productivity as measured by dividing hours worked by labor hours flagged

      Education & Experience/ Licenses & Certifications

      • High School diploma or equivalent certification (GED)
      • Valid driver license and acceptable driving record
      • At least four  years experience as an automobile technician 
      • ASE Master Tech with L1 certification level or equivalent OEM certifications and fulfills ASE requirement within one year of hire. .
      • Smog Repair and Testing Certification preferred (CA only)

      Work Environment/Physical Requirements

      • Ability to lift and or carry up to 50lbs
      • Standing, bending, kneeling, pushing, reaching, lifting, climbing ladders
      • Exposure to loud noises

      Apply Today

      Bilingual Member Experience Associate

      Elk Grove, California

      We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      Why work for us?

      • Benefits – Access to Medical, Dental, and Vision program and more! 

      • 401k Matching – $1 for $1 company match up to 6% of pay 

      • Paid Time Off – Accrual of 17 PTO days your first year, nine paid holidays annually, and 24 hours earmarked for volunteer activities 

      • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

      Essential Functions:

      • Performs routine sales, service and operational functions for AAA Members including; DMV, cashiering, auto travel, notary and insurance sales support, with expectations for maintaining required standards, policies and procedures.

      • Understands and actively promotes products and services to achieve individual goals in support of meeting organization goals and objectives.

      • Overcomes obstacles that create barriers to Team Member or branch efforts and identifies process improvement opportunities and proposes solutions.

      • Acts as an agent for change while promoting AAA’s guiding principles and core values.

      Knowledge/Skills/Abilities:

      • Demonstrates sales and service skills. Able to effectively interact, face-to-face, with new, prospective and existing Members.

      • Accuracy and comfort handling money, making change, balancing cash drawer.

      • Good computer skills, proficient in both reading and basic arithmetic.

      • Good written and verbal communication skills in person and over the phone.

      • Ability to multitask in response to requests, requirements and Member/Team Member expectations. Ability to accept feedback and correct course as necessary.

      • Bilingual in Mandarin/Cantonese or Punjabi/Hindu required.

      Education & Experience / Licenses & Certifications:

      • High School Diploma or GED required.

      • Two years sales or customer service experience.

      • Experience working with sales and service standards and goals.

      • Current & valid Driver's License with clean history may be required.

      • Bonding and fingerprinting may be required.

      • P&C Licensing may be required.

      Work Environment/Physical Requirements:

      • Works in a variety of office environments where standing, walking or sitting at a desk, table or computer workstation may be required for extended periods of time.

      • May travel by car, plane or other form of transportation to attend business meetings or conferences.

      • May be required to work in one or more locations in a defined service area. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

      #MEA

      Apply Today

      Bilingual Sales Associate - Work From Home MUST LIVE IN UTAH

      Clearfield, Utah

      We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members. ​.

      Why work for us?

      • Great Pay – $13.50/hour with the ability to increase to $15.12 with performance based skill block increases

      • Commission - ability to earn commission on each sell

      • Training – You’ll attend a thorough, comprehensive  training program

      • Benefits – Medical, Dental, Vision, wellness program and more!

      • 401k Matching – $1 for $1 company match up to 6% of pay

      • Paid Time Off

      •  24 hours per year earmarked for volunteer activities

      • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

      Summary

      Sales Associates serve our Members by selling and servicing memberships. Sales Associates thoughtfully assist our Members to acquire, maintain and make the most of their membership in AAA.

      Essential Functions

      • Uses sales techniques and product knowledge to identify customer-specific needs to generate new sales to prospective and current Members. Effectively overcomes objections to close the sale.
      • Consistently provides a service experience that enhances the Member’s affinity to the AAA brand and results in greater Member satisfaction and loyalty.

      Knowledge/Skills/Abilities

      • Possesses sales skills effectively employed in the tracking, following up on and closing of assigned leads.
      • Knowledge of desktop systems including but not limited to Microsoft Office software applications.
      • Spanish Speaking Required

      Education & Experience/Licenses & Certification

      • High school diploma or GED required.

      **Please note that you will be asked to complete a candidate assessment following your application, via email. Your application will not be considered until the assessment has been completed.** 

      Apply Today

      Automotive Field Representative I

      Sacramento, California

      We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We work hard to create an environment where you can thrive and where you use your skills and talents to help us deliver legendary Member service. You’ll help have a positive impact on the diverse communities we serve, too.


      Why Work For Us?
      Benefits – Medical, Dental, Vision, wellness program and more!
      401k Matching – $1 for $1 company match up to 6% of pay
      Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan
      Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
      Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

      Our Emergency Roadside Service (ERS) Automotive Field Representative (AFR) is responsible for oversight and management of contract service providers within their assigned territory of the Emergency Road Service organization. Will serve as trusted advisor to Service Providers, with the ability to influence the behavior of those providers who are contracted, or wish to be contracted, with AAA. Provide guidance, support, and dispute resolution management and deliver business advice to contracted facilities of diverse scope and complexity. Using business knowledge, industry expertise and consulting expertise you will assist providers in delivering an outstanding Member Experience and improving performance in imaginative ways. Works and collaborates with others on the ERS team and related departments in either a lead or support role as business needs demand.

      Job Description

      Essential Functions

      • Responsible for quality assurance of contractor provided services, as well as compliance with contractual obligations, standards and regulatory requirements, including required training for drivers and battery technicians.  Ensures operational standards at or above Club or AAA National Standards.

      • Responsible for resolution of escalated member complaints, compliments and other incidents

      • Develop and implement communication plans for the assigned region and contract providers

      • Serve as trusted advisor and consultant to influence the behavior of those who do not work for you by demonstrating credibility, confidence, and authority.

      • Conduct data-focused conversations, making the case quantitatively and qualitatively. Use Excel-generated charts and other tools to communicate incentives and results to Service Providers in the most compelling way. “Tell and show why”

      • Demonstrate and inform about the most effective ways owners, front-line roadside technicians and other contractor staff can interact with AAA members, using various techniques and tools, but without providing direction to service provider staff that would conflict with our independent contractor relationship

      • Consult with Service Providers on setting up and running formal Performance Management Systems for front-line roadside technicians, including data-based feedback and qualitative coaching, incentives, and recognition

      • Demonstrate to Service Providers how to observe and coach front-line roadside technicians on the AAA member interaction

      • Coordinates efforts to gather and share best practices among assigned providers

      • Consult with Service Providers on technical business essentials. Refer Service Providers to outsourced learning and expertise for increasing the sophistication of their financial tools and practices, including recruiting and hiring practices, payroll, health insurance and workers comp, working with accounting/bookkeeping, and strategic planning skills

      • Cross support other AFRs as needed, including coverage for PTO or as otherwise needed for extended absence or between assignment of personnel

      Knowledge/Skills/Abilities

      • Capability to utilize all business analysis and documentation tools and techniques commonly in use within the enterprise

      • Extensive customer service experience with customer service orientation, ideally in a “business to business” service industry environment

      • Demonstrated collaboration skills to enable working effectively with others within the NCNU team, contractor network and other stakeholders

      • Proficient in the use and development of operational / product / financial concepts as they apply to business unit and AAA

      • Effective at problem solving and developing solutions

      • Advanced interpersonal and inter-departmental communication skills

      • Understanding and appreciation of AAA business strategy

      • Understanding of the use and development of service provider operational models and related reporting software

      • Understanding of the use and troubleshooting for specialized software used in the AAA footprint

      • Understanding and/or experience with 24/7 service industry environment

      • Excellent presentation and public speaking abilities

      • Advanced organizational skills, able to work effectively with multiple and competing priorities

      • Strong mathematical and business writing skills

      • Strong time management skills

      • Proficiency in Microsoft Office systems of Word, Excel, and PowerPoint

      • Strong typing skills are desired (at least 40 and ideally 60 words per minute)

      Education & Experience / Licenses & Certification

      • Bachelor's degree in related area or an equivalent combination of education and experience

      • 2 to 4 years’ regional management, multi-site operational or business consulting experience

      • 2 to 4 years’ experience and understanding of one or more of the following: Data Analytics, Business Consulting, Automotive Industry, 24/7 service industry, business to business relationship management, or high performance customer service delivery

      • Current valid drivers' license in state of residence

      #CORP

      Apply Today

      Member Experience Associate - Bilingual Spanish

      Monterey, California

      We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      Bilingual Spanish is a must

      Apply Today

      Autoglass Technician Support Associate

      Scottsdale, Arizona

      We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      Great opportunity to learn about auto glass repair!

      Why Work With Us:

      • Exceptional benefits within 30 days of hire, with employee contribution to Medical/Dental/Vision premiums
      • 401K Matching $1 to $1 up to 6% annually
      • Opportunity for advancement
      • 15 Paid Days off, some Saturdays and no Sunday work hours
      • Free AAA Membership and numerous employee discounts

      Responsibilities:

      • Assist technicians with auto glass repair/replacement and transport materials between locations in the Metro Phoenix area using a company car.

      • Performs needed clerical or administrative  duties to support accurate record keeping and secure storage of documents within the location ,Receive parts and process returns

      • Create, modify and finalize repair orders in the shop management system to act as a backup when Services Advisors are not available

      • Answer phones when necessary

      • Assist with invoicing and processing payments when necessary

      • Other duties as assigned by manager

      ​

      Knowledge/Skills/Abilities

      • Effective verbal and written communication skills in the language(s) required for the role, as justified for business necessity

      • Effective organization, interpersonal and negotiation skills

      • Ability to work scheduled hours as necessitated by business need

      • Math and computer skills with experience using software applications including word processing, spreadsheets, browsers, and email

      • Member service focus

      Education & Experience/ Licenses & Certifications

      • High School diploma or equivalent certification (GED)

      • Two years’ experience in retail/sales/service industry required

      • Valid driver license and acceptable driving record

      Work Environment/Physical Requirements

      • Ability to lift and or carry up to 75lbs

      • Sitting, standing, bending, kneeling, pushing, reaching, lifting

      ​

      #MCC

      Apply Today

      Auto Repair Technician

      Phoenix, Arizona

      We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      Come Join Us. Check Out The Benefits!

      • 12 Valley locations and 2 Tucson locations with new locations coming soon
      • Sign on Bonus - $2,500
      • Great Pay – $35K to $120K DOE, Hourly Pay, Wrench Rate and incentive plans
      • Exceptional benefits within 30 days of hire, with employer contribution to medical/Dental/Vision premiums
      • 401K Matching $1 to $1 up to 6% annually
      • 15 Paid Days off, some Saturdays and no Sunday work hours (20 days after 1 year)
      • Tuition reimbursement for additional ASE Certifications
      • Clean well equipped shops with consistent car count
      • A free AAA Membership and numerous employee discounts

      Job Responsibilities:

      • Performs work that is indicated on Approved Repair Orders.

      • Performs only needed and or customer requested services on vehicles. 

      • Performs all repairs according to MAP (Motorist Assurance Program), OEM (Original Equipment Manufacturers) or accepted industry standard procedures

      • Assures all repairs are for the benefit of the member/customer. 

      • Test drives all vehicles when practical for any/all performance or drivability concerns before performing work

        • Exception: when unsafe or vehicle not drivable

        • Retest drives after repairs completed to verify that repair solved defined problems

      • Maintains clean and safe work environment; cleans spills and debris immediately to reduce hazards

      • Maintain company provided equipment and machinery

      • Follows company and industry safety rules and regulations

      • Reports all unsafe conditions to supervisor including but not limited to lifts, overhead doors, and equipment

      • Attends all required training, seeks additional training to maintain and increase effectiveness

      • Keeps up to date on industry trends and repair procedures. 

      • Attends and successfully completes at least 24 hours of continuing auto repair training per year sponsored and/or provided by the club. 

      • Maintains customer vehicles in regard to cleanliness and does not tune or otherwise adjust any controls within the vehicle.

      • Verifies as soon as practicable that parts ordered for the vehicle assigned to them are correct.

      • Performs digital inspection and documents to their full potential. Notates all pertinent information into the shop inspection or management system, attaches all photos or videos to illustrate repairs or needs to the inspection. 

      • Assures all comeback related repairs are prioritized as directed by manager or lead. 

      • Communicates effectively as necessary with manager, service advisors and other technicians to contribute to the overall performance of the location 

      • Responsible for the safety and accuracy of all repairs made and or systems inspected to assure vehicle is as safe or more safe condition as was prior to work commencing

      • Performs other related duties as assigned.

      • Note: May require travel to different locations on an as needed basis

      Knowledge/Skills/Abilities

      • Effective verbal and written communication skills in the language(s) required for the role, as justified for business necessity

      • Effective organization, interpersonal and negotiation skills

      • Ability to work scheduled hours as necessitated by business need

      • Math and computer skills with experience using software applications including word processing, browsers, and email

      • Member service focus

      • Ability to drive vehicles equipped with manual transmission

      • Knowledge of equipment/tool operation and diagnostic/repair procedures

      • Maintains 100% productivity as measured by dividing hours worked by labor hours flagged

      Education & Experience/ Licenses & Certifications

      • High School diploma or equivalent certification (GED)

      • Valid driver license and acceptable driving record

      • At least four  years experience as an automobile technician 

      • ASE Master Tech with L1 certification level or equivalent OEM certifications and fulfills ASE requirement within one year of hire. .

      • Smog Repair and Testing Certification preferred (CA only)

      Work Environment/Physical Requirements

      • Ability to lift and or carry up to 50lbs

      • Standing, bending, kneeling, pushing, reaching, lifting, climbing ladders

      • Exposure to loud noises

      #MCC

      Apply Today

      Director, Product Technology

      Berkeley, California

      We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      At A3 Labs we come to work to dream, design and define how we will live and move into the future. We exist to harness these forces for the benefit of Members and future generations, humanizing disruptive change for the betterment of the communities we serve. We’re looking for bright, passionate, and collaborative people to join our tight-knit team as we innovate in the spirit of service.   

      Why Work For Us?

      • Impact. Lead the charge in mobility as a service movement and enable people’s lives to improve through the sharing economy. Leverage the best of an established 115 year-old not for profit combined with start-up speed and agility to create real and meaningful impact.
      • Recognition. We offer a competitive total compensation package including base salary, annual performance bonuses, benefits, and 401(k) Company match with additional discretionary contribution potential.
      • Lifestyle. We do honorable work, and we practice our values: humility, integrity, teamwork, and service. You’ll have the security of a larger organization but you’ll move at startup speed.

      Summary

      The Director, Product Technology drives the development and execution of the digital product development and technology strategy,  bringing best-in-class products and experiences to our end users. Works with technical vendors and internal teams to drive large scale projects and launches.

      Essential Functions

      • Technical Product expert: Be the technical product expert and understand how our product fulfills consumer needs. Understand the details of the full technology stack, including its limitations and scalability
      • Technical Product development: Serve as technical product leader, working with other teams to understand their needs, build user stories, prioritize development efforts, and deliver new features
      • Vendor relationships: Communicate functionality and design requirements to internal and external stakeholders; own relationships with technology vendors, ensuring ongoing alignment and accountability
      • Data security: Ensure the continued protection of all consumer and enterprise data
      • IT strategy: Establish enterprise technology roadmap, developing IT policies and systems to support the execution of business strategy. Assess build vs. buy opportunities, recommend vendor selection, and negotiate terms. Manage budget and optimize resources.

      Knowledge/Skills/Abilities

      • Technical Product Management: Planning, forecasting, production, or marketing of a product or products at all stages of the product lifecycle
      • Technical Product Development: Skilled in the conceptualization, design, development and marketing of newly created or newly rebranded goods or services
      • Vendor Management: Create and monitor vendor relationships. Negotiating and monitoring the length and substance of contracts. Stay up to date on new technologies. Maintain contact with current vendors and reaching out to new vendors.  Supervise and direct the work of assigned occupational/leased employees
      • Data Security: Ensure the continued protection of all consumer and enterprise data
      • Strategic Planning: Formulates, sets goals, determines actions to achieve the goals, and mobilizes resources to execute the actions
      • Project Management: Develop project schedules, defines project objectives, sets goals and determines measures to track progress

      Education & Experience/Licenses & Certification

      • Bachelor’s degree in computer science or a related field (Required)
      • Advanced degree (Preferred)
      • 6 years of Technical Product Management experience in a related industry (Preferred)
      • 4 years leadership using Agile development methodologies (Preferred)
      • 2+ years of coding experience (Preferred)
      • Experience working with technical vendors and internal teams to drive large scale (Preferred)

      Apply Today

      Insurance Sales Agent Work From Home MUST LIVE IN ARIZONA

      Phoenix, Arizona

      We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      Why Work For Us?

      • Training – You’ll attend a thorough, comprehensive, training program

      • Benefits – Medical, Dental, Vision, wellness program and more!

      • 401k Matching – $1 for $1 company match up to 6% of pay

      • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities

      • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

      Summary

      Sales Agents serve our Members by selling them the Property & Casualty and Roadside Assistance insurance that meets the Member’s needs.

      ​Essential Functions

      • Uses sales techniques and product knowledge to identify customer-specific needs to generate new sales to prospective and current Members. Effectively overcomes objections to close the sale.
      • Works to meet or exceed targets assigned by the Sales Agent’s manager.
      • Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.
      • Consistently provides a sales experience that enhances the Member’s affinity to the AAA brand and results in greater Member satisfaction and loyalty.
      • Proactively solicits new insurance sales by handling inbound calls, performing outbound calls, working marketing lists, and cross-selling/up-selling new and existing Members.

      Knowledge/Skills/Abilities

      • Possesses sales skills effectively employed in the tracking, following up on and closing of assigned leads.
      • Knowledge of desktop systems including but not limited to Microsoft Office software applications.

      Education & Experience/Licenses & Certification

      • High school diploma or GED required. Bachelor's degree in relevant field preferred.
      • 1 to 3 years of sales experience required. Insurance industry and/or call center work experience preferred.
      • Ability to acquire the active and unrestricted state issued license(s) required to place property and casualty insurance within thirty (30) calendar days of hire. Active required license(s) in CA, NV and UT preferred.
      Apply Today

      Member Experience Associate - Bilingual Spanish

      Madera, California

      We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      Why Work For Us?

      • Great Pay – Paid training and competitive hourly base + incentives.

      • Benefits – Medical, Dental, Vision, wellness program and more!

      • 401k Matching – $1 for $1 company match up to 6% of pay.

      • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.

      • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

      Summary:

      The Member Experience Associate acts in a service and sales capacity, responsible for providing caring, outstanding Member service with heart while actively promoting cross sales referrals, sales and branch promotions.

      Essential Functions

      • Performs routine sales, service and operational functions for AAA Members including; DMV, cashiering, auto travel, notary and insurance sales support, with expectations for maintaining required standards, policies and procedures.
      • Understands and actively promotes products and services to achieve individual goals in support of meeting organization goals and objectives.
      • Overcomes obstacles that create barriers to Team Member or branch efforts and identifies process improvement opportunities and proposes solutions.
      • Acts as an agent for change while promoting AAA’s guiding principles and core values.

      Knowledge/Skills/Abilities

      • Demonstrates sales and service skills. Able to effectively interact, face-to-face, with new, prospective and existing Members.
      • Accuracy and comfort handling money, making change, balancing cash drawer.
      • Good computer skills, proficient in both reading and basic arithmetic.
      • Good written and verbal communication skills in person and over the phone.
      • Ability to multitask in response to requests, requirements and Member/Team Member expectations. Ability to accept feedback and correct course as necessary.

      Education & Experience / Licenses & Certification

      • High school diploma or GED required.
      • Two years sales or customer service experience.
      • Experience working with sales and service standards and goals.
      • Current & valid Driver's License with clean history may be required.
      • Bonding and fingerprinting may be required.
      • P&C Licensing may be required.
      • Bilingual Spanish Required!

      Work Environment/Physical Requirements

      • Works in a variety of office environments where standing, walking or sitting at a desk, table or computer workstation may be required for extended periods of time.
      • May travel by car, plane or other form of transportation to attend business meetings or conferences.
      • May be required to work in one or more locations in a defined service area. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

      Apply Today

      Support Services Associate/ Junior Service Advisor

      Rocklin, California

      We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      Great entry level opportunity to become a Service Advisor!

      Why Work For Us?

      • Exceptional benefits within 30 days of hire, with employer contribution to Medical/Dental/Vision premiums
      • 401K Matching $1 to $1 up to 6% annually
      • Opportunity for advancement
      • 15 Paid Days off, some Saturdays and no Sunday work hours
      • Clean well equipped shops with consistent car count
      • Free AAA Membership and numerous employee discounts

      Summary  

       

      Essential Functions

       

      • Maintain proper levels of member/customer satisfaction.

      • Answer telephones and assist customers with booking appointments and general service questions.

      • Route customers to the proper staff member for more technical questions.

      • Assist with invoicing and processing payments for customers.

      • Assist with entering supplier invoices into the shop management software.

      • Assist the General Manager with physical inventories

      • Assist management with coordinating and holding employee meetings.

      • Assist Service Advisors and General Manager with various administrative duties – filing, mail processing, supply ordering, daily closing, etc.

      • Maintain a clean and safe working environment. Keep the parking area and the interior sales and service area of the facility neat and clean on a daily basis.

       

      Knowledge/Skills/Abilities 

       

      • Good written verbal communication, ability to take direction well

      • Bilingual communication skills (preferred)

      • Basic Mathematical skills

       

      Education & Experience/Licenses & Certification

       

      • Two (2) years of experience in a customer contact role

      • Must be able to work Saturdays as required

      Work Environment/Physical Requirements

      Lifting and carrying parts, weighing up to 25 pounds, possibly several times a day; Some exposure to loud noises every day for up to 30 minutes at a time from air tools and auto repair equipment. A percent of time is spent traveling by car to pick up parts and customers. Long periods of time on their feet.

      Apply Today

      Outbound Sales Agent

      Clearfield, Utah

      We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      We’re looking for a results-driven work at home Sales Representative to actively seek out and engage customer prospects. You will be part of a team that has a MUST WIN attitude matched by an unparalleled support staff. We’re looking for hardworking, self-motivated, individuals with a professional presence. You will be working with a company and a team that is second to none and we are looking for the same! This is a quota-carrying role, primarily responsible for driving new revenue. Our team members Must reside in Utah.

      Responsibilities/Job Duties

      • Utilize a consistent contact attempt process via phone and e-mail to nurture, qualify and sell prospects generated by marketing campaigns and ‘cold-calling’ in a production focused environment
      • Prospect, educate and qualify leads to create sales-ready opportunities
      • Effectively communicate Smart Home solutions and value propositions to prospects who may yet be unfamiliar with them leading to demand for Smart Homes solutions
      • Manage pipeline with precision, and consistently develop strategies to grow your business
      • Crush your quota
      • Follow the established sales process and consistently using Salesforce.com to document prospect interactions – ensuring efficient lead management
      • Consistently monitor market trends and educate yourself on industry best practices to offer valuable perspective to your clients
      • Other duties as assigned

      Knowledge/Skills/Abilities

      • Demonstrated ability to convert prospects and close deals and achieve sales quotas
      • Ability to qualify opportunities involving multiple key decision makers
      • Ability to build and maintain lasting relationships with customers
      • Genuine passion for the sales discipline and for helping your clients succeed
      • Exceptional verbal communication and presentation skills
      • Genuine passion for the sales discipline and for helping clients succeed
      • Ability and desire to thrive in a fast-moving, ever-evolving environment
      • Ability to perform basic calculations and mathematical figures

      Education & Experience / Licenses & Certification

      • BA a plus but not required
      • Minimum of two years’ direct work experience in a inside or outside sales capacity
      • Experience with customer relationship management software
      • Overtime as required

      #GAB

      Apply Today

      Member Insights Analyst

      Clearfield, Utah

      We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members. ​

      We are passionate about maintaining a diverse and inclusive workplace that reflects the people and culture of the communities we serve, and fostering an environment in which everyone can realize their full potential and grow without barriers. We celebrate our differences as they make us stronger and invigorate our workplace. We believe that each of us enriches our culture by contributing unique perspectives, valuable insights and key strengths. We want each of our Team Members to feel valued, respected and supported. 

      Why Work For Us

      • Benefits – Medical, Dental, Vision, wellness program and more!

      • 401k Matching – $1 for $1 company match up to 6% of pay

      • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan

      • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities

      • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

      Summary

      Supports the design, execution analysis and communication of Voice of Member and/or qualitative and quantitative market research programs and ad-hoc projects.

      Essential Functions

      • Responsible for formulating reports, interpreting data and producing insights and recommendations.
      • Manages relationship with vendors on a day to day basis.
      • Accountable for Member Insights support to selected AAA business units.

      Education & Experience/Licenses & Certification

      • Associate Degree in relevant field required, BA preferred
      • 3-5 years' experience in VOC, Qualitative and/or Quantitative Market Research roles - either client and/or vendor side
      • Experience with SQl and Tableau (Required)

      Work Environment/Physical Requirements

      Works in an office environment sitting at a desk, table or computer workstation for extended periods of time.  May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

      **Please note that you will be asked to complete a candidate assessment following your application, via email. Your application will not be considered until the assessment has been completed.** 

                           

      We’ll value your skills and experience. We’re building a performance organization with heart and developing a pipeline of tomorrow’s leaders. Your work will be enhanced with training opportunities, a mentoring program and our Promote-from-within philosophy. We celebrate our diversity and leverage the power of many minds.  

      Apply Today

      Smart Home Specialist, Monitoring

      Tempe, Arizona

      We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      AAA acquired SAFE Security, the 11th largest smart home security company in the United States, in November 2018 with the vision to become the most trusted smart home security provider in America. With your help, we aspire to provide the same peace of mind at home as we have provided on the roads for the last 100 years.

      In this role, you will be responsible for monitoring Life Safety Systems and managing critical events/emergency situations. You will provide clear, calm and decisive direction, protecting our employees, customers and the company’s assets. You will be part of a team committed to maintaining high standards and empowered to do the right thing to ensure an outstanding customer experience

      Job Description

      The Smart Home Specialist is responsible for ensuring our Members receive an outstanding member experience. This position will support Member Experience, Scheduling or Monitoring. The position offered is for evening hours or the swing-shift.

      RESPONSIBILITIES/JOB DUTIES

      Member Experience/Monitoring/Scheduling:

      • Respond in a timely manner to requests from Members.

      • Responsible for researching and analyzing customer accounts to provide proper resolution to Member concerns.

      • Maintain high call quality standards at all times to ensure we are delivering legendary Member experiences.

      • Resolve Member escalations with professionalism.

      • Update member information when necessary.

      Why work for us?

      • Great Pay - $16.00 per hour

      • Career Growth - We offer a leadership development program preparing you for a leadership role within 12 months.

      • Training – You’ll attend a thorough, comprehensive 2 week training program

      • Benefits – Medical, Dental, Vision, wellness program and more!

      • Retirement - 401k Matching up to 4%

      • Paid Time Off – Ten hours per month, nine holidays annually

      Member Experience:

      • Take incoming calls from members on various issues from billing and account inquiries, basic technical equipment and software troubleshooting and product questions.

      Monitoring:

      • Monitor incoming alarm & maintenance signals using established protocol. Documenting events as they take place with speed and accuracy in the alarm monitoring software. Initiating outbound calls to clients, police/fire/ems/security guards and emergency contacts. Communicating calmly and clearly, while giving direction to customers in stressful situations.

      • Answers incoming calls from clients reporting false alarms, providing answers about history in the account, placing systems in test, taking subscriber vacation information to initiate patrol services.

      • Additional tasks, including but not limited to; Elevator Emergencies, After Hours requests for an on call technician, minor tech assistance to assist with disarming/arming/bypassing/silencing alarm systems, Community Access Control by way of a call box at a community with a provided vendor and guest list, after hours emergency answering service for high profile school district.

      Scheduling:

      • Assist members in scheduling installations and service while providing legendary customer service.

      • Performs other job duties, as assigned.

      Knowledge/Skills/Abilities:

      • Strong written and verbal communication skills

      • Must have the ability to listen effectively and respond empathetically

      • Strong desire to help customers

      • Must have the ability to maintain composure when dealing with customer escalations and emergency alarm calls

      • Ability to critically think, creatively problem solve and confidently act

      • Must posses technical aptitude and be proficient with Windows applications; must be able to navigate through multiple programs and screens efficiently

      • Must have strong attention to detail skills

      • Ability to enter data into a database efficiently and accurately

      • Ability to multitask while providing outstanding customer experience

      • Must be able to work independently and as part of a team

      Education & Experience / Licenses & Certification

      • Minimum 1 year of experience in frontline customer sales or service

      • Bilingual preferred (Spanish a plus)

      • High school diploma or equivalent

      WORKING ENVIRONMENT/ MINIMUM PHYSICAL REQUIREMENTS

      Works in an office environment sitting at a desk, table or computer workstation for extended periods of time. Approximately 80 percent of the time spent on the job involves the use of a computer and telephone.  

      Apply Today

      Automotive Services Damage Specialist

      Walnut Creek, California

      We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work.

      Why Work For Us?
      Benefits – Medical, Dental, Vision, wellness program and more!
      401k Matching – $1 for $1 company match up to 6% of pay
      Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan
      Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
      Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

      Essential Functions:

      • Responsible for investigating, evaluating, and resolving emergency road service (ERS) damage complaints

      • Arbitrates complaints with member and service provider (In person and via phone)

      • Handles complaint resolution for all emergency road service (ERS) related issues

      • Recognizes and analyzes trends in complaints and damages

      • Provides recommendations to stations on how to reduce future damage complaint exposure

      • Shares best practices to improve contractors performance and operating efficiencies

      • Provides driver training on proper techniques that reduce damages

      • Works with service provider and Field Consultant on the overall business relationship with AAA

      • Files and maintains all relevant documentation pertaining to contractors (inspection reports, contracts, customer service indices, etc.)

      • Responds to calls, emails, etc. from AAA staff, service providers, members, and other parties

      • Represents AAA in litigation matters

      Knowledge/Skills/Abilities:

      • Strong analytical, problem-solving and organizational skills

      • Effectively utilizes systems and technology to ensure complete documentation of incident facts

      • Working knowledge of Microsoft Office

      • Strong oral and written communication skills, to include the ability to interact with a wide-range of people at all levels

      • Knowledge of proper towing techniques

      • Understanding and/or experience of automotive maintenance and mechanics

      • Self-motivated and works well with little supervision

      • Very productive, able to prioritize workload, and can work in a fast paced environment

      • Proven coaching, development skills

      • Bilingual communication skills (preferred)

      Education & Experience / Licenses & Certification:

      • High school diploma or GED required, Bachelor Degree preferred

      • 5 - 7 years customer service experience

      • 2 - 3 years complaint management

      • 2-3 years in automotive claims, accident investigation and automotive repair

      • 3 - 5 years towing or automotive experience

      • Valid  automobile operator’s license and acceptable driving record

      • Master Automotive Service Excellence (mASE) certification (highly preferred)

      Work Environment/Physical Requirements:

      Works from home and balances time working at a desk/computer and traveling by car to investigate complaints. Will also need to attend regular business meetings in various locations throughout Northern Calif, Nevada, and Utah.  Approximately 50 percent of the time spent on the job involves the use of a personal computer and telephone.

      Competency

      Customer Centricity (Proficient)

      Interpersonal Communication (Advanced)

      Quality Orientation (Proficient)

      Negotiating (Advanced)

      Time Management (Advanced)

      #CORP

      Apply Today

      Insurance Sales Agent

      Clearfield, Utah

      We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      Why Work For Us?

      • Training – You’ll attend a thorough, comprehensive, training program

      • Benefits – Medical, Dental, Vision, wellness program and more!

      • 401k Matching – $1 for $1 company match up to 6% of pay

      • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities

      • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

      Summary

      Sales Agents serve our Members by selling them the Property & Casualty and Roadside Assistance insurance that meets the Member’s needs.

      ​Essential Functions

      • Uses sales techniques and product knowledge to identify customer-specific needs to generate new sales to prospective and current Members. Effectively overcomes objections to close the sale.
      • Works to meet or exceed targets assigned by the Sales Agent’s manager.
      • Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.
      • Consistently provides a sales experience that enhances the Member’s affinity to the AAA brand and results in greater Member satisfaction and loyalty.
      • Proactively solicits new insurance sales by handling inbound calls, performing outbound calls, working marketing lists, and cross-selling/up-selling new and existing Members.

      Knowledge/Skills/Abilities

      • Possesses sales skills effectively employed in the tracking, following up on and closing of assigned leads.
      • Knowledge of desktop systems including but not limited to Microsoft Office software applications.

      Education & Experience/Licenses & Certification

      • High school diploma or GED required. Bachelor's degree in relevant field preferred.
      • 1 to 3 years of sales experience required. Insurance industry and/or call center work experience preferred.
      • Ability to acquire the active and unrestricted state issued license(s) required to place property and casualty insurance within thirty (30) calendar days of hire. Active required license(s) in CA, NV and UT preferred.

      #GAB

      Apply Today

      Member Experience Branch Team Leader

      Capitola, California

      We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      A career with AAA Northern California, Nevada, Utah, Arizona, and Mountain West is unique, just like you.

      We’re a mission-driven Member services organization. We have a saying here at AAA that we aspire to be America’s most trusted organization absolutely famous for doing the right thing. With more than four million Members, our purpose is to bring peace of mind to Members so that they can enjoy life more.

      We work hard to create an environment where you can thrive and where you use your skills and talents to help us deliver legendary Member service. You’ll help have a positive impact on the diverse communities we serve, too.

      Essential Functions

      • Champions and exhibits guiding principles and core values of AAA
      • Supports the recruiting, training, onboarding and scheduling of Branch Team Members
      • Supports Team Member goal setting, Team performance feedback, training, evaluation and performance documentation.
      • Supports Individual Team Member Development plan implementation
      • Champion of Team Engagement, and Community Impact participation
      • Drives for results through direct sales and supervision of assigned branch to achieve assigned goals
      • Supports building a performance organization with heart through efficient performance management, setting clear performance and career development expectations, and acting on  tough performance issues early with managerial courage
      • Pulls and distributes sales reports for tracking and performance measurement
      • Assumes responsibility of the branch in absence of manager
      • Ensures compliance with AAA policies, procedures, standards and regulations
      • Coordinates scheduling of facility requests within assigned budgets for the branch, including but not limited to: security, office supply, and building maintenance

      Knowledge/Skills/Abilities

      • Excellent written and verbal communication skills
      • Demonstrated track record of successful business decision making, planning, and problem solving
      • Highly developed leadership skills, quantitative and analytical skills with a proven ability to make data-driven decisions
      • Ability to work cross-functionally across many business units and functions
      • Excellent planning and project management skills
      • Strong change management skills and the ability to operate in an environment of ambiguity
      • Broad knowledge of Property & Casualty insurance, membership sales and service,  and branch operations including industry trends, key drivers of business revenue
      • Outstanding sales and Member service skills and the ability to transfer these skills to others
      • Strong computer skills, including proficiency with the Google Apps Suite  (Sheets, Docs, Drive, Slides)

      Education & Experience / Licenses & Certification

      • High School Diploma or GED required

      • Bachelor Degree in related field preferred

      • Valid Driver's License 

      • P&C License ( Preferred)

      • 2-3 yrs. supervisory experience in travel, retail sales, insurance or service industry

      • Demonstrated experience exceeding individual goals while driving others to exceed goals.

      Work Environment/Physical Requirements

      Works in an office environment sitting at a desk, table or computer workstation for extended periods of time. May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

      **Please note that you will be asked to complete a candidate assessment following your application, via email. Your application will not be considered until the assessment has been completed.** 

      We’ll value your skills and experience. We’re building a performance organization with heart and developing a pipeline of tomorrow’s leaders. Your work will be enhanced with training opportunities, a mentoring program and our Promote-from-within philosophy. We celebrate our diversity and leverage the power of many minds.  

      Apply Today

      Outside Sales Representative

      Tempe, Arizona

      We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      AAA recently acquired SafeGuard, the 11th largest smart home security company in the United States, with the vision to become the most trusted brand in this industry.  Safeguard, has been Protecting Arizona families and businesses for over 50 years; we are Arizona's largest locally-operated security provider. With an A+ Better Business Bureau Ranking, we prove every day that we love being there for and helping our customers.  We work hard to create an environment where you can thrive and use your skills and talents to help us deliver legendary Customer Service. You’ll help positively impact every homeowner and the communities that we serve.

      This position is responsible for creating new commercial accounts and providing existing clients upgrade options. They are also responsible recurring monthly revenues utilizing core integration services through professional consultations with new and existing clients. Increase the number of members using monthly recurring services and system installations to create revenue that supports the overall company revenue goals and objectives.

      Why work for us?

      • Job Stability - Strong AAA Brand
      • Great Benefits - Medical/Dental/Vision
      • Retirement - 401k matching up to 4%
      • Work/Life Balance - PTO 3 Weeks + 9 paid holidays

      Responsibilities/Job Duties:

      • Conduct site visits with clients, design, and the project management teams
      • Review client budget requirements and match with lease/purchase options available
      • Review electronic multi system integration to eliminate the need for on-site support
      • Work with design team preparing estimates based on site evaluations
      • Prepare and present system proposals to new and existing clients
      • Give demonstration of current technology to show advantages of obsolete or vacant technology
      • Give system demos utilizing on-line or smart device apps 
      • Manage/close company leads through a consultative sales approach
      • Create new business opportunities through new and existing clients
      • Grow and maintain a client base using constant communication strategies
      • Maintain and grow industry knowledge
      • Attend networking events, association events and others trade organized events
      • Keep current on AHJ and other governing municipality requirements to ensure compliance
      • Maintain trackers daily and weekly for client progress and sales status
      • Attend weekly sales meeting
      • Other duties as assigned

      Knowledge and Skills:

      • 2-3 years’ experience in a sales representative role
      • Experience in the area of security, fire, access control and video sales is a plus
      • High School Diploma or equivalent GED
      • Strong computer skills in Word, Excel and Outlook
      • Proficient with smart devices
      • Outstanding organizational and time management skills
      • Must be able to commute throughout the valley to client job sites.
      • Strong territory awareness, monitor and know what is going on in your region
      • Must be able to provide outstanding customer service
      • Must have strong verbal and written communication skills
      • Must be able to communicate professionally and effectively with external clients and internal stakeholders
      • Manage and plan daily and weekly schedule and workload to deliver on sales goals
      • Must be extremely self-motivated

      #OLG

      Apply Today

      Security Officer - Part Time

      Tempe, Arizona

      We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      AAA recently acquired SafeGuard, the 11th largest smart home security company in the United States, with the vision to become the most trusted brand in this industry. Safeguard, has been Protecting Arizona families and businesses for over 50 years; we are Arizona's largest locally-operated security provider. With an A+ Better Business Bureau Ranking, we prove every day that we love being there for and helping our customers. We work hard to create an environment where you can thrive and use your skills and talents to help us deliver legendary Customer Service. You’ll help positively impact every homeowner and the communities that we serve, too.  
       

      A3 Smart Home is looking for Part Time Security Officers to join our team! We have multiple shift positions open with opportunities for overtime!  

      WHY WORK FOR US?

      • Collaborative Environment – AAA Smart Home will value your contribution to providing exceptional service to our members

      REQUIRED DUTIES   

      • Alarm Verification - promptly respond to alarms in your designated area prompted by our onsite monitoring facility  
      • Vacation Service - check homes and provide pre-authorized requested service for a period when the client is away from home  
      • Patrol Accounts - check accounts daily/nightly as contracted with customers  
      • Maintain regular records and effectively communicate with dispatch, customers, etc.  
      • Safe and courteous operation of the designated patrol vehicle observing all state and municipal traffic laws; all traffic rules specified by the bylaws of the any community which you may enter; and all traffic and vehicle operation rules of Safeguard Security & Communications, Inc.;  
      • Proper maintenance of the designated patrol vehicle, e.g. routine, scheduled, preventive or corrective maintenance, vacuuming, car washes, etc.  
      • Responding to burglar alarms at businesses and residences while following all prescribed procedures and instructions  
      • Completion of daily assigned tasks, e.g. red-tag checks, interior checks, initial interior checks, spot checks, courtesy patrols, etc.  
      • Completion, without exception, of unique duties as assigned for your designated beat and shift  
      • Keeping the Patrol Division Supervisor informed of all problems, unique situations, etc. that occur on your shift  
      • Entering all pertinent and necessary information into Silvertrac  
      • Operation of KNOX KeySecure Boxes  
      • Proper preparation of Incident reports to include content, numbering and logging  
      • Proper use, completion and submission of all forms associated with patrol activities and/or duties  
      • Assisting the Patrol Division Supervisors and/or Patrol Division Operations Supervisor with coverage of open shifts within the Division   

        

      QUALIFICATIONS   

      • Must be at least 21 years old  
      • Must obtain a valid and current Arizona Security Card Certification (Guard Card)  
      • Ability to communicate clearly and effectively in English (both written and oral)  
      • Must have a phone (home or cell)  
      • Must have a friendly demeanor and great customer service skills
           

      Working Environment/Physical Requirements:    

      • Acceptable eyesight to include the ability to drive during day, twilight or darkness even with inclement weather 
      • Ability to work or drive 12 or more hours as necessary
      • Ability to stoop, bend or lean several times during a scheduled work shift;   
      • Ability to drive for two (2) or more hours uninterrupted 
      • Ability to enter/exit the patrol vehicle safely numerous times during a scheduled work shift 
      • Ability to stand for two (2) or more hours uninterrupted  
      • Ability to safely lift and carry 50 pounds for up to 25 feet
      • Safely lift and carry twenty (20) pounds for one hundred (100) feet on sloped terrain with various surfaces while maintaining balance and footing  
      • Safely walk on various terrain and surfaces while maintaining balance and footing
      • Safely scale or climb over a three (3) foot wall
      • Safely carry, utilize and perform simple tasks requiring a four (4) foot ladder 
      • Ability to hold or otherwise carry a flashlight, Knox key/key, Entry Slip book, radio/phone, pager, etc., while walking on various surfaces;
      • Ability to lock/unlock doors or gates as necessary

      #SAFE

      Apply Today

      Security Officer

      Tempe, Arizona

      We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      AAA recently acquired SAFE Security, the 11th largest smart home security company in the United States, with the vision to become the most trusted brand in this industry.  With your help, we aspire to provide the same peace of mind at home as we have provided on the roads for the last 100 years.    

       
      AAA Smart Home is looking for Security Officers in Scottsdale/North Scottsdale, Tempe, Carefree and Paradise valley areas to join our team! We have multiple shift positions open with opportunities for overtime!

      WHY WORK FOR US?

      • Benefits – Medical, Dental, Vision, wellness program and more!

      • 401k Matching

      • Paid Time Off – Ten hours per month, nine holidays annually

      • Collaborative Environment – AAA Smart Home will value your contribution to providing exceptional service to our members

      ESSENTIAL FUNCTIONS:

      Security Officer will be responsible for overseeing the safe and secure operation of the entrance to a gated community including:
       

      KNOWLEDGE AND SKILLS:

      • Provide vehicle access control services in a professional and proficient manner at all times to the residents of the manned gated communities
      • Provide a visual security presence (unarmed)
      • Monitor and authorize entrance and departure of residents and guests
      • Report daily activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences
      • Sort and distribute mail to incoming resident
      • Other tasks and duties as assigned
      • If required by the Officer-In-Charge, assist with the preparation of the weekly payroll summary and timecards for delivery to the Main Office on schedule
      • Proper completion to include content, numbering and logging of Incidents Reports
      • Proper use of all other forms associated with access control and/or gatehouse operations
      • Prepare and submit to the Officer-In-Charge necessary information/data for the preparation of the monthly “Gate Activity Report”
      • Assist in monitoring and maintaining gate supplies 

      EDUCATION, CERTIFICATIONS/LICENSES

      • Must be at least 18 years old
      • Must have a valid and current Arizona Security Card Certification (Guard Card)
      • Ability to communicate clearly and effectively in English (both written and oral)
      • Must have a phone (home or cell)
      • Must have a friendly demeanor and great customer service skills
      • Must possess a valid AZ driver's license with a clean driving record of 3+ years
      • Be a high school graduate or have a GED
      • Possess effective customer service skills
      • Have a neat and professional appearance
      • Have reliable transportation
      • Must be able to pass a full criminal and background check, and drug test

      #SAFE

      Apply Today

      Service Advisor

      Peoria, Arizona

      We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      Sun City Auto Center Opening Spring of 2021!

      Come Join Us

      Check out the benefits!

      • Exceptional benefits within 30 days of hire, with employer contribution to medical/Dental/Vision premiums
      • 401K Matching $1 to $1 up to 6% annually
      • 15 Paid Days off, some Saturdays and no Sunday work hours (20 days after 1 year)
      • Opportunities for growth
      • Clean well equipped shops with consistent car count
      • A free AAA Membership and numerous employee discounts

      Summary  

       

      Essential Functions

      • First line sales agent for customers vehicles.
      • Responsible to sell and schedule vehicle repairs, write the repair orders, dispatch the job to the technician, provide estimates, sell additional repairs  as needed, and inform the customer of repair status.
      • Required to collect payment, open and close cashier process.
      • Respond to customer concerns or complaints and escalate to
      • Management complaint the advisor is unable to resolve.
      • Answer incoming phone calls to schedule service appointments, follow-up calls with customer regarding repair status, outbound calls to prior and/or customers  regarding service.
      • Maintain a safe and clean work area and assist  to maintain safe and clean work areas as needed. 
      • Participate in ongoing training as assigned by management. Study technical bulletins, industry magazines, and technical web sites.

       

      Knowledge/Skills/Abilities 

      The requirements  listed below are representative  of the knowledge, skills, and/or abilities required to successfully perform the job.
      Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

      • Previous sales and service advisor experience required​

       

      Education & Experience/Licenses & Certification

      Indicate Federal or State Requirements;  (Licensed to sell insurance products in the state, valid driver's license.)
      Valid Arizona driver's license and current 39 month driving record.

        Apply Today

        Website Channel Marketing Lead

        Phoenix, Arizona

        We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

        At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

        Why Work For Us?

        • Benefits: Medical, Dental, Vision, wellness program and more!

        • 401k Matching $1 for $1 company match up to 6% of pay

        • Annual Incentive Plan Eligibility to participate in AAA NCNU annual bonus plan

        • Paid Time Off: Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities

        At AAA, as our Channel Marketing Lead focused on supporting the Website channel, you are responsible for planning, implementing, overseeing, and tracking marketing programs and campaigns (strategies and tactics) that target AAA Members as well as potential/prospective ones.  In the pursuit of this overarching responsibility, this role involves effectively collaborating with your peers in the channel marketing organization and appropriate lines of business and/or cross-functional departments—as well as staying aligned with the charter of our Brand & Content Marketing team—while staying up-to-date with the latest digital marketing trends and best practices.

        Core Job Responsibilities

        • Plan & Implement Programs & Campaigns

        Planning and executing new online and offline content-marketing, channel-specific campaigns is a key part of your day-to-day role at AAA. This includes adapting existing campaigns as well, refining and revising them to stay as relevant and impactful as possible, particularly through alignment with the product owners for Membership, Insurance and AAA’s other products. 

        • Provide Marketing Guidance

        You’ll need to be the resident expert and “own” the day-to-day responsibilities of your channel, providing marketing advice and guidance on how to carry out the appropriate programs and campaign for maximum effect.

        • Develop Channel Strategies & KPIs

        You’ll utilize your experience to develop channel-specific marketing strategies and forecast program outcomes for all planned/authorized activities, all within the budgets assigned and approved for these channel-specific initiatives. These strategies and KPIs are worked out in advance with the Director of Brand & Content Marketing, aligned with the appropriate annualized marketing plans (implemented quarterly).

        • Channel Optimization

        As programs/campaigns are in-market, you’ll be expected to adjust them so as to optimize their effectiveness within the channel. 

        • Report on Results

        Once campaigns have run, you’ll gather data on the results and create reports to show what worked and what could be improved upon for the approved programs/campaigns within your channel. This includes generating and recommending new ideas to further optimize similar programs in the future.

        • Budget & Resource Management

        You’ll manage the assigned/approved annual budget for your channel, monitoring its use on a monthly basis while continually looking for ways to optimize the spend. You’ll be responsible for managing the outside agencies/resources assigned to your channel, working with the AAA Procurement team to ensure all budgeted activities have approved statements of work and purchase orders issued before the commencement of the work required.

        • Channel-Specific Responsibilities  

        • Strategic - Create and execute online marketing strategies that optimize digital journeys and sales for all AAA products on the AAA.com website. 

        • Financial - Manage a $300M budget independently in order to deliver and report out on website revenue of over $10MM, and digital engagement of over 2MM in website traffic.  

        • Technical / Operational - Maximize the technical and creative opportunities available on our website by leveraging the integrated CMS tool (Drupal), as well as Google Analytics, to optimize the searchability of our web content and rankings of our pages.


         

        Knowledge and Skills

        • Communication skills – this role requires communicating effectively, so strong interpersonal and communication (verbal and written) skills are a must for success.

        • Analytical abilities – you need to “have game” when it comes to analyzing data, observing trends, and evaluating and reporting-out the success of channel and/or digital campaign engagement; as such, you’ll need to have hands-on working proficiency in various analytics programs (e.g., Google Analytics, Tableau, etc.).

        • Teamwork – in this job you’ll collaborate often with fellow channel marketing team members, product marketing teams, as well as other departments and external agencies/resources; for this reason, it’s important that you have strong coordination skills, fully embrace what it takes to be a “team player”, and always approach others in a collaborative and courteous manner.

        • Technical skills – much of this role requires the ability to use different computer programs and software, so you’ll need to have excellent computer skills and no fear in learning/using new marketing programs/platforms that make you more efficient/effective in the role.

        • Organization skills – you’ll be tasked to work with different colleagues and teams on multiple projects concurrently, so the ability to prioritize tasks and stay organized is essential.

         

         

        Education and Experience

        • Bachelor's degree in a related area preferred but not required

        • 5 years minimum experience of hands-on channel and/or digital marketing. Past working experience in the technology and product marketing industries is a plus.

        Apply Today

        Bilingual Call Receiver, Remote (MUST LIVE IN UTAH)

        Clearfield, Utah

        We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

        Call Receive 

        At AAA, our purpose is to serve our Members.  Whether on the front lines or behind the scenes, everyone in our Emergency Road Services group is instrumental in creating outstanding Member experiences.  One of the most important ways in which we do that is by helping Members in their greatest time of need, when they are stranded on the side of the road.  

        Being a Call Receive Hero is rewarding and meaningful but takes great willpower, hard work, and emotional strength.

        Essential Functions: 

        • Enjoy a fast paced environment; handling 75 - 100 calls per shift

        • Be skilled at using multiple applications simultaneously and navigation tools like Google maps

        • Deliver extraordinary customer service to our Members by using sound judgment to make decisions that adhere to policy and procedures 

        • Demonstrate empathy, problem solving, and listening skills to assess Member safety and be able to provide clear and proficient verbal and written communication

        • Be reliable to work a schedule that may include weekends/holidays and adhere to your assigned work schedule

        • Enjoy working from home and have a dedicated work space free of distractions/noise that includes a desk, chair, etc, along with the ability to hardwire your internet connection

        What We Offer: 

        • Great Pay - Earn $14.50/hour to start with the opportunity to earn two increases within the first 6 months, resulting in $16.00/hour.

        • Fluency in Spanish is a requirement and you may be eligible to earn up to an additional $80/month. 

        • Work from Home - We provide you with a computer, monitor, headset, and Members to rescue. 

        • Schedule - We are open 24/7 (including weekends and holidays) and offer several schedule options including overnight. 

        • Paid Time Off - Accrue 5.2 hours of Paid Time Off every pay period during your first 12 months - that’s 17 days in your first year! 

        • Volunteer Time - We know Heroes like to give back to their communities; we grant 24 hours of Paid Volunteer Time every year!

        • Training - You will receive virtual paid training that will set you up for success. 

        • Benefits - For eligible Team Members, Medical, Dental, Vision, Life Insurance, Tuition Reimbursement, Employee Assistance Program and more!

        • 401K -  Dollar for dollar company match up to 6% of employee contributions.

        • Annual Incentive Plan – Eligibility to participate in our AAA annual bonus plan.

        Work Environment/Physical Requirements: 

        Works in an office environment sitting at a desk, table or computer workstation for extended periods of time.  May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

        #JOR_RX

        Apply Today

        Call Receiver - Work From Home (MUST LIVE IN ARIZONA)

        Tucson, Arizona

        We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

        At AAA, our purpose is to serve our Members.  Whether on the front lines or behind the scenes, everyone in our Emergency Road Services group is instrumental in creating outstanding Member experiences.  One of the most important ways in which we do that is by helping Members in their greatest time of need, when they are stranded on the side of the road. 

         

        Being a Call Receive Hero is rewarding and meaningful but takes great willpower, hard work, and emotional strength.

        Essential Functions: 

        • Enjoy a fast paced environment; handling 75 - 100 calls per shift

        • Be skilled at using multiple applications simultaneously and navigation tools like Google maps

        • Deliver extraordinary customer service to our Members by using sound judgment to make decisions that adhere to policy and procedures 

        • Demonstrate empathy, problem solving, and listening skills to assess Member safety and be able to provide clear and proficient verbal and written communication

        • Be reliable to work a schedule that may include weekends/holidays and adhere to your assigned work schedule

        • Enjoy working from home and have a dedicated work space free of distractions/noise that includes a desk, chair, etc, along with the ability to hardwire your internet connection

        What We Offer: 

        • Great Pay - Earn $14.50/hour to start with the opportunity to earn two increases within the first 6 months, resulting in $16.00/hour.

        • Fluency in Spanish is a plus and you may be eligible to earn up to an additional $80/month. 

        • Work from Home - We provide you with a computer, monitor, headset, and Members to rescue. 

        • Schedule - We are open 24/7 (including weekends and holidays) and offer several schedule options including overnight. 

        • Paid Time Off - Accrue 5.2 hours of Paid Time Off every pay period during your first 12 months - that’s 17 days in your first year! 

        • Volunteer Time - We know Heroes like to give back to their communities; we grant 24 hours of Paid Volunteer Time every year!

        • Training - You will receive virtual paid training that will set you up for success. 

        • Benefits - For eligible Team Members, Medical, Dental, Vision, Life Insurance, Tuition Reimbursement, Employee Assistance Program and more!

        • 401K -  Dollar for dollar company match up to 6% of employee contributions.

        • Annual Incentive Plan – Eligibility to participate in our AAA annual bonus plan.

        Work Environment/Physical Requirements: 

        Works in an office environment sitting at a desk, table or computer workstation for extended periods of time.  May travel by car, plane, or other form of transportation to attend business meetings or conferences. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

        Apply Today

        Life Insurance Agent

        Pinole, California

        We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

        At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

        Essential Functions

        • Maximizes life insurance market penetration with current members and property/casualty insureds and stays vigilant for new sales opportunities. Maintains high quality production and persistency standards to assure profitable growth.  Identifies and develops sales opportunities within the community.  Follows company approved sales process in the completion of required financial, activity and sales reporting.
        • Provides life sales support and training on lead development and identification for the frontline employees, Insurance Sales Agents (P/C) and other staff who come in contact with members/ insureds.  Establishes and maintains strong working relationships with front line employees, Sales Agents and the branch management team. Notifies Agents in a timely manner of result with referred lead.  Provides leads from life insureds and other calls to Sales Agents for other products/services, i.e., membership, auto/homeowners and travel insurance.
        • Stays well-informed of changes and developments in policy and/or external practices. Attends meetings to obtain information, provide input, keep lines of communication open, stay updated and offer sales ideas when appropriate.  Keeps current in industry; maintains continuing education for licensure.
        • Develops annual business plan with input and involvement from the Life Sales Manager to meet goals and determine responsibilities, including new business life sales, quality standards, as well as building outstanding customer relationships. Reviews plan objectives and reassesses strategies to align performance relative to annual sales goals.
        • Ensures compliance with NCNU and AAA Life and regulations, as well as external regulations

        Knowledge/Skills/Abilities

        • Strong interpersonal, presentation and communication skills needed to interact with staff, members and insureds effectively
        • Ability to cultivate relationships with peers and staff; educates staff to make referrals to Life Insurance
        • Agents
        • Computer skills in basic software applications, and navigating business applications specific to life insurance
        • Demonstrated skills in selling life insurance and annuities; Skills to develop, track and effectively follow up on leads (preferred)
        • Strong knowledge in sales techniques, life product line illustrations, features and benefits (preferred)
        • Demonstrated skills in prospecting and lead generation abilities (preferred)
        • Bilingual communication skills (preferred)

        Education & Experience/Licenses & Certification

        • High School Diploma or GED
        • Valid Automobile Operator's License
        • Active State Resident Life Insurance License
        • Bachelor's degree in related area or an equivalent combination of education and experience
        • (preferred)
        • 1+ years experience in Life Insurance and/or Annuity Sales (preferred)
        • CLU, ChFC and/or LUTCF Designations (preferred)

        Work Environment/Physical Requirements

        Works in an office environment sitting at a desk, table or computer workstation for extended periods of time.  May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

        #LIFE #MEL

        Apply Today

        Member Experience Associate

        Sparks, Nevada

        We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

        At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

        Why work for us?

        • Benefits – Access to Medical, Dental, and Vision program and more! 

        • 401k Matching – $1 for $1 company match up to 6% of pay 

        • Paid Time Off – Accrual of 17 PTO days your first year, nine paid holidays annually, and 24 hours earmarked for volunteer activities 

        • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

        Essential Functions:

        • Performs routine sales, service and operational functions for AAA Members including; DMV, cashiering, auto travel, notary and insurance sales support, with expectations for maintaining required standards, policies and procedures.

        • Understands and actively promotes products and services to achieve individual goals in support of meeting organization goals and objectives.

        • Overcomes obstacles that create barriers to Team Member or branch efforts and identifies process improvement opportunities and proposes solutions.

        • Acts as an agent for change while promoting AAA’s guiding principles and core values.

        Knowledge/Skills/Abilities:

        • Demonstrates sales and service skills. Able to effectively interact, face-to-face, with new, prospective and existing Members.

        • Accuracy and comfort handling money, making change, balancing cash drawer.

        • Good computer skills, proficient in both reading and basic arithmetic.

        • Good written and verbal communication skills in person and over the phone.

        • Ability to multitask in response to requests, requirements and Member/Team Member expectations. Ability to accept feedback and correct course as necessary.

        Education & Experience / Licenses & Certifications:

        • High School Diploma or GED required.

        • Two years sales or customer service experience.

        • Experience working with sales and service standards and goals.

        • Current & valid Driver's License with clean history may be required.

        • Bonding and fingerprinting may be required.

        • P&C Licensing may be required.

        Work Environment/Physical Requirements:

        • Works in a variety of office environments where standing, walking or sitting at a desk, table or computer workstation may be required for extended periods of time.

        • May travel by car, plane or other form of transportation to attend business meetings or conferences.

        • May be required to work in one or more locations in a defined service area. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

        #MEA

        Apply Today

        Tow and Battery/Light Service

        San Francisco, California

        We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

        AAA has expanded our Club Owned Fleet team to San Francisco! Here is an exciting opportunity to join our team from the ground up!

        At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.


         

        Why Work For Us?

        • Great Pay - with the opportunity for increases when performance skill blocks are achieved

        • Training – You’ll attend a thorough, comprehensive, training program

        • Benefits – Medical, Dental, Vision, wellness program and more!

        • 401k Matching – $1 for $1 company match up to 6% of pay

        • Monthly bonus potential

        • Paid Time Off- Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities

        • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

        Essential Functions

        • Driving and operating a service vehicle (i.e. flat tire changes, lock-out, fuel delivery services, etc.)

        • On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving

        • Leverages sales skills for offering products and services from AAA to member during service interaction

        • Utilizing on-board computer, radio communications, and mapping systems

        • Completion of daily paperwork (i.e. call-logs, battery invoices, cash receipts, etc.)

        ​Knowledge/Skills/Abilities 

        • Clear and proficient verbal and written communication even under pressure

        • Common knowledge of vehicle components and the common reasons for vehicle failure

        • Demonstrates problem solving and listening skills to evaluate member safety as well as the ability to discern safety issues and respond appropriately

        • Ability to drive a manual/automatic shift vehicle

        Education & Experience/Licenses & Certification

        • Two (2) years of experience in a customer contact role

        • Education and training. I.E.: AAA Compliance Training, RPST,TSAAC, Lock-out, PSP, Battery Service Training

        • Vocational technical automotive training/certification or equivalent experience (preferred)

        • ASE (Automotive Service Excellence) certification(preferred)


         

        Work Environment/Physical Requirements

        Works outdoors at vehicle sites when servicing vehicles. Lifting and carrying tires and parts, weighing up to 50 pounds, several times a day; bending, kneeling and stooping as required for service calls. Works in all weather and all traffic conditions. Vehicle recovery sites may be wet, messy and hazardous.  Service Providers are required to provide a photograph for identification purposes.

        Apply Today

        Life Insurance Agent

        Watsonville, California

        We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

        At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

        Essential Functions

        • Maximizes life insurance market penetration with current members and property/casualty insureds and stays vigilant for new sales opportunities. Maintains high quality production and persistency standards to assure profitable growth.  Identifies and develops sales opportunities within the community.  Follows company approved sales process in the completion of required financial, activity and sales reporting.
        • Provides life sales support and training on lead development and identification for the frontline employees, Insurance Sales Agents (P/C) and other staff who come in contact with members/ insureds.  Establishes and maintains strong working relationships with front line employees, Sales Agents and the branch management team. Notifies Agents in a timely manner of result with referred lead.  Provides leads from life insureds and other calls to Sales Agents for other products/services, i.e., membership, auto/homeowners and travel insurance.
        • Stays well-informed of changes and developments in policy and/or external practices. Attends meetings to obtain information, provide input, keep lines of communication open, stay updated and offer sales ideas when appropriate.  Keeps current in industry; maintains continuing education for licensure.
        • Develops annual business plan with input and involvement from the Life Sales Manager to meet goals and determine responsibilities, including new business life sales, quality standards, as well as building outstanding customer relationships. Reviews plan objectives and reassesses strategies to align performance relative to annual sales goals.
        • Ensures compliance with NCNU and AAA Life and regulations, as well as external regulations

        Knowledge/Skills/Abilities

        • Strong interpersonal, presentation and communication skills needed to interact with staff, members and insureds effectively
        • Ability to cultivate relationships with peers and staff; educates staff to make referrals to Life Insurance
        • Agents
        • Computer skills in basic software applications, and navigating business applications specific to life insurance
        • Demonstrated skills in selling life insurance and annuities; Skills to develop, track and effectively follow up on leads (preferred)
        • Strong knowledge in sales techniques, life product line illustrations, features and benefits (preferred)
        • Demonstrated skills in prospecting and lead generation abilities (preferred)
        • Bilingual communication skills (preferred)

        Education & Experience/Licenses & Certification

        • High School Diploma or GED
        • Valid Automobile Operator's License
        • Active State Resident Life Insurance License
        • Bachelor's degree in related area or an equivalent combination of education and experience
        • (preferred)
        • 1+ years experience in Life Insurance and/or Annuity Sales (preferred)
        • CLU, ChFC and/or LUTCF Designations (preferred)

        Work Environment/Physical Requirements

        Works in an office environment sitting at a desk, table or computer workstation for extended periods of time.  May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

        #LIFE

        Apply Today

        Life Insurance Agent

        Los Gatos, California

        We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

        At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

        Essential Functions

        • Maximizes life insurance market penetration with current members and property/casualty insureds and stays vigilant for new sales opportunities. Maintains high quality production and persistency standards to assure profitable growth.  Identifies and develops sales opportunities within the community.  Follows company approved sales process in the completion of required financial, activity and sales reporting.
        • Provides life sales support and training on lead development and identification for the frontline employees, Insurance Sales Agents (P/C) and other staff who come in contact with members/ insureds.  Establishes and maintains strong working relationships with front line employees, Sales Agents and the branch management team. Notifies Agents in a timely manner of result with referred lead.  Provides leads from life insureds and other calls to Sales Agents for other products/services, i.e., membership, auto/homeowners and travel insurance.
        • Stays well-informed of changes and developments in policy and/or external practices. Attends meetings to obtain information, provide input, keep lines of communication open, stay updated and offer sales ideas when appropriate.  Keeps current in industry; maintains continuing education for licensure.
        • Develops annual business plan with input and involvement from the Life Sales Manager to meet goals and determine responsibilities, including new business life sales, quality standards, as well as building outstanding customer relationships. Reviews plan objectives and reassesses strategies to align performance relative to annual sales goals.
        • Ensures compliance with NCNU and AAA Life and regulations, as well as external regulations

        Knowledge/Skills/Abilities

        • Strong interpersonal, presentation and communication skills needed to interact with staff, members and insureds effectively
        • Ability to cultivate relationships with peers and staff; educates staff to make referrals to Life Insurance
        • Agents
        • Computer skills in basic software applications, and navigating business applications specific to life insurance
        • Demonstrated skills in selling life insurance and annuities; Skills to develop, track and effectively follow up on leads (preferred)
        • Strong knowledge in sales techniques, life product line illustrations, features and benefits (preferred)
        • Demonstrated skills in prospecting and lead generation abilities (preferred)
        • Bilingual communication skills (preferred)

        Education & Experience/Licenses & Certification

        • High School Diploma or GED
        • Valid Automobile Operator's License
        • Active State Resident Life Insurance License
        • Bachelor's degree in related area or an equivalent combination of education and experience
        • (preferred)
        • 1+ years experience in Life Insurance and/or Annuity Sales (preferred)
        • CLU, ChFC and/or LUTCF Designations (preferred)

        Work Environment/Physical Requirements

        Works in an office environment sitting at a desk, table or computer workstation for extended periods of time.  May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

        #LIFE

        Apply Today

        Life Insurance Agent

        Folsom, California

        We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

        A career with AAA Northern California, Nevada and Utah is unique, just like you.

        We’re a mission-driven Member services organization. We have a saying here at AAA that we aspire to be America’s most trusted organization absolutely famous for doing the right thing. With more than four million Members, our purpose is to bring peace of mind to Members so that they can enjoy life more.

        We work hard to create an environment where you can thrive and where you use your skills and talents to help us deliver legendary Member service. You’ll help have a positive impact on the diverse communities we serve, too.

        AAA is known for providing exceptional products, service and experiences to our members. Life insurance is no exception.  Our unique Life Insurance Specialist role works collaboratively with branch teams to provide a knowledgeable examination of our members life insurance needs. 

        Why work for us?

        • No Overhead Costs – W-2 structure with dedication space in a AAA NCNU branch
        • Training - Accelerated training program for experienced agents
        • Compensation - Base plus commission platform with eligibility of annual merit increase, renewals and first year production bonuses
        • Benefits – Medical, Dental , Vision
        • 401k Matching – $1 for $1 company match up to 6% of pay
        • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan
        • Paid Time Off – Ten hours per month, ten holidays annually, one floating holiday and 24 hours per year earmarked for volunteer activities
        • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

        Life Insurance Agent Responsibilities:

        • Provide life sales support and training on lead development and identification for frontline team employees, Insurance Sales Agents (P&C), and other staff
        • Keep current in the industry by maintaining continuing education for licensure, as well as consistently staying well-informed of updates, changes and other developments in policy and/or external practices
        • Develop an annual business plan that includes input and involvement with your manager to ensure goals are met and responsibilities are determined, including new business life sales, quality standards, as well as building outstanding customer relationships.
        • Follow company-approved sales processes during the completion of any required financial, activity and sales reporting
        • Review plan objectives and reassess strategies in order to align performance relative to annual sales goals
        • Ensure compliance with  and AAA Life regulations, as well as external regulations

        Education & Experience/Licenses & Certification

        • High School Diploma or GED; a valid driver’s license; and an active State Resident Life Insurance License.
        • Bachelor’s Degree in a related area or an equivalent combination of education and experience and a minimum 6 months experience in Life Insurance and/or Annuity Sales. 
        • CLU, ChFC and/or LUTCF Designations a plus.

        We’ll value your skills and experience. We’re building a performance organization with heart and developing a pipeline of tomorrow’s leaders. Your work will be enhanced with training opportunities, a mentoring program and our Promote-from-within philosophy. We celebrate our diversity and leverage the power of many minds.

        Apply Today

        Member Experience Associate

        Eureka, California

        We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

        At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

        Why Work For Us?

        • Great Pay – Paid training and competitive hourly base + incentives.

        • Benefits – Medical, Dental, Vision, wellness program and more!

        • 401k Matching – $1 for $1 company match up to 6% of pay.

        • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.

        • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

        Summary:

        The Member Experience Associate acts in a service and sales capacity, responsible for providing caring, outstanding Member service with heart while actively promoting cross sales referrals, sales and branch promotions.

        Essential Functions

        • Performs routine sales, service and operational functions for AAA Members including; DMV, cashiering, auto travel, notary and insurance sales support, with expectations for maintaining required standards, policies and procedures.
        • Understands and actively promotes products and services to achieve individual goals in support of meeting organization goals and objectives.
        • Overcomes obstacles that create barriers to Team Member or branch efforts and identifies process improvement opportunities and proposes solutions.
        • Acts as an agent for change while promoting AAA’s guiding principles and core values.

        Knowledge/Skills/Abilities

        • Demonstrates sales and service skills. Able to effectively interact, face-to-face, with new, prospective and existing Members.
        • Accuracy and comfort handling money, making change, balancing cash drawer.
        • Good computer skills, proficient in both reading and basic arithmetic.
        • Good written and verbal communication skills in person and over the phone.
        • Ability to multitask in response to requests, requirements and Member/Team Member expectations. Ability to accept feedback and correct course as necessary.

        Education & Experience / Licenses & Certification

        • High school diploma or GED required.
        • Two years sales or customer service experience.
        • Experience working with sales and service standards and goals.
        • Current & valid Driver's License with clean history may be required.
        • Bonding and fingerprinting may be required.
        • P&C Licensed preferred
        • Bilingual Spanish a plus!

        Work Environment/Physical Requirements

        • Works in a variety of office environments where standing, walking or sitting at a desk, table or computer workstation may be required for extended periods of time.
        • May travel by car, plane or other form of transportation to attend business meetings or conferences.
        • May be required to work in one or more locations in a defined service area. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

        Apply Today

        Automotive Service Advisor

        Scottsdale, Arizona

        We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.


         

        Why Work For Us?

        • 12 Valley locations and 2 Tucson locations with more coming soon
        • Exceptional benefits within 30 days of hire, with employee contribution to Medical/Dental/Vision premiums
        • 401K Matching $1 to $1 up to 6% annually
        • 15 Paid Days off, some Saturdays and no Sunday work hours
        • Clean well equipped shops with high car count
        • Free AAA Membership and numerous employee discounts

        Summary  

         

        Essential Functions

        • First line sales agent for customers vehicles.
        • Responsible to sell and schedule vehicle repairs, write the repair orders, dispatch the job to the technician, provide estimates, sell additional repairs  as needed, and inform the customer of repair status.
        • Required to collect payment, open and close cashier process.
        • Respond to customer concerns or complaints and escalate to
        • Management complaint the advisor is unable to resolve.
        • Answer incoming phone calls to schedule service appointments, follow-up calls with customer regarding repair status, outbound calls to prior and/or customers  regarding service.
        • Maintain a safe and clean work area and assist  to maintain safe and clean work areas as needed. 
        • Participate in ongoing training as assigned by management. Study technical bulletins, industry magazines, and technical web sites.

         

        Knowledge/Skills/Abilities 

        The requirements  listed below are representative  of the knowledge, skills, and/or abilities required to successfully perform the job.
        Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

        • Previous sales and service advisor experience required​

         

        Education & Experience/Licenses & Certification


        Valid Arizona driver's license and current 39 month driving record.

        #MCC

          Apply Today

          Fleet Administrator

          Phoenix, Arizona

          We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

          At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.


           

          Why Work For Us?

          • Benefits – Medical, Dental, Vision, wellness program and more!

          • 401k Matching – $1 for $1 company match up to 6% of pay

          • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan

          • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities

          • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

          Job Summary:

          Our Fleet Administrator assists in the administration and coordination of the organization’s fleet of motor vehicles. This position will manage the tracking, leasing, recordkeeping, and maintenance of fleet vehicles.

          Essential Duties

          •    Manage the clubs inventory of trucks, cars and material handling equipment

          •    Assist with life-cycle tracking and strategies for vehicle ordering

          •    Lead and manage the fleet due-diligence tasks for all acquisitions to include remote registrations, and taxes. 

          •    Manage the licensing of newly acquired and company owned vehicles

          •    Develop and manage the vehicle parking citation and infractions within the club footprint

          •    Manage the tracking and disposition of the retired fleet efficiently and accurately

          •    Maintain DOT compliance and regulations for vehicles and employees, as required

          •    Assist in the reconciliation of all fleet vehicles

          •    Work with Accounting, all Business Lines and Risk to ensure transparency of all fleet

          •    Work with all business lines to ensure proper updates of fleet

          Knowledge/Skills/Abilities

          •    Procurement and inventory procedures and practices, surplus property principles and practices. 
          •    Ability to analyze data and create reports. 
          •    Equipment safety and accident prevention strategies. 
          •    Knowledge of financial and procurement practices and procedures, equipment repair practices and shop operations.
          •    Understanding of equipment specifications and the relevance of individual equipment types for the overall fleet. 
          •    Experience in fleet management and oversight of equipment operations.
          •    Experience working with web based inventory programs, managing and processing payments. 
          •    Knowledge of fleet maintenance programs. 

          EDUCATION AND EXPERIENCE  


          •    Bachelor degree in mechanical engineering, business administration or related field is preferred.
          •    3 years of insurance claims processing, fleet management and safety experience required
          •    High level of understanding of federal and state regulations with regards to FMCSA, DOT, DMV and OSHA
          •    Proven experience in vehicle fleet accident and safety management
          •    Automobile Insure claim processing and body repair estimating
          •    Comfortable with working with the complete Microsoft Smart Suite with expertise in Microsoft Excel
          •    Familiarity with the 5 Keys of the Smith System Defensive Driving methodology
           

          Apply Today

          Automotive General Service Technician

          Peoria, Arizona

          We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

          Sun City Auto Center Opening Spring of 2021!

          Come Join Us

          Check out the benefits!

          • Exceptional benefits within 30 days of hire, with employer contribution to medical/Dental/Vision premiums
          • 401K Matching $1 to $1 up to 6% annually
          • 15 Paid Days off, some Saturdays and no Sunday work hours (20 days after 1 year)
          • Opportunities for growth
          • Tuition reimbursement for automotive education and ASE Certifications
          • Clean well equipped shops with consistent car count
          • A free AAA Membership and numerous employee discounts

          Job Responsibilities:

          • Performs oil changes and lubrication service for member and nonmember vehicles.

          • Performs tire repairs and installation service for member and nonmember vehicles.

          • Performs other minor repairs as assigned by Lead Tech or Service Advisor, according to their abilities.

          • Assist upper level technicians as needed and for experience.

          • Test drives vehicles when practical for any/all performance or drivability concerns before performing work

            • Exception: when unsafe or vehicle not drivable

            • Retest drives after repairs completed to verify that repair solved defined problems

          • Maintains clean and safe work environment; cleans spills and debris immediately to reduce hazards

          • Maintain company provided equipment and machinery

          • Follows company and industry safety rules and regulations

          • Reports all unsafe conditions to supervisor including but not limited to lifts, overhead doors, and equipment

          • Attends all required training, seeks additional training to maintain and increase effectiveness

          • Keeps up to date on industry trends and repair procedures. 

          • Attends and successfully completes at least 12 hours of continuing auto repair training per year sponsored and/or provided by the club. 

          • Maintains customer vehicles in regard to cleanliness and does not tune or otherwise adjust any controls within the vehicle.

          • Verifies as soon as practicable that parts ordered for the vehicle assigned to them are correct.

          • Performs all repairs according to MAP (Motorist Assurance Program), OEM (Original Equipment Manufacturers) or accepted industry standard.

          • Performs digital inspection and documents to their full potential. Notates all pertinent information into the shop inspection or management system, attaches all photos or videos to illustrate repairs or needs to the inspection. 

          • Assures all comeback related repairs are prioritized as directed by manager or lead. 

          • Communicates effectively as necessary with manager, service advisors and other technicians to contribute to the overall performance of the location 

          • Responsible for the safety and accuracy of all repairs made and or systems inspected to assure vehicle is as safe or more safe condition as was prior to work commencing

          • Performs other related duties as assigned.

          • Note: May require travel to different locations on an as needed basis

          Knowledge/Skills/Abilities

          • Effective verbal and written communication skills in the language(s) required for the role, as justified for business necessity

          • Effective organization, interpersonal and negotiation skills

          • Ability to work scheduled hours as necessitated by business need

          • Math and computer skills with experience using software applications including word processing, spreadsheets, browsers, and email

          • Member service focus

          • Automotive/mechanical background

          • Ability to drive vehicles equipped with manual transmission

          • Knowledge of equipment/tool operation and diagnostic/repair procedures

          • Maintains 20% productivity measured by hours worked/hours flagged

          Education & Experience/ Licenses & Certifications

          • High School diploma or equivalent certification (GED)

          • Valid driver license and acceptable driving record

          • Six months experience in general repair, lube services and or tire shop

          Work Environment/Physical Requirements

          • Ability to lift and or carry up to 50lbs

          • Standing, bending, kneeling, pushing, reaching, lifting, climbing ladders

          • Exposure to loud noises

          Apply Today

          Automotive Repair Technician

          Peoria, Arizona

          We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

          Sun City Auto Center Opening Spring of 2021!

          Come Join Us

          Check out the benefits!

          • Sign on Bonus - $2,500
          • Great Pay – $35K to $120K DOE, Hourly Pay, Wrench Rate with bonus and incentive plans
          • Exceptional benefits within 30 days of hire, with employee contribution to medical/Dental/Vision premiums
          • 401K Matching $1 to $1 up to 6% annually
          • 15 Paid Days off, some Saturdays and no Sunday work hours (20 days after 1 year)
          • Tuition reimbursement for additional ASE Certifications
          • Clean well equipped shops with consistent car count
          • A free AAA Membership and numerous employee discounts

          Job Responsibilities:

          • Performs work that is indicated on Approved Repair Orders.

          • Performs only needed and or customer requested services on vehicles. 

          • Performs all repairs according to MAP (Motorist Assurance Program), OEM (Original Equipment Manufacturers) or accepted industry standard procedures

          • Assures all repairs are for the benefit of the member/customer. 

          • Test drives all vehicles when practical for any/all performance or drivability concerns before performing work

            • Exception: when unsafe or vehicle not drivable

            • Retest drives after repairs completed to verify that repair solved defined problems

          • Maintains clean and safe work environment; cleans spills and debris immediately to reduce hazards

          • Maintain company provided equipment and machinery

          • Follows company and industry safety rules and regulations

          • Reports all unsafe conditions to supervisor including but not limited to lifts, overhead doors, and equipment

          • Attends all required training, seeks additional training to maintain and increase effectiveness

          • Keeps up to date on industry trends and repair procedures. 

          • Attends and successfully completes at least 24 hours of continuing auto repair training per year sponsored and/or provided by the club. 

          • Maintains customer vehicles in regard to cleanliness and does not tune or otherwise adjust any controls within the vehicle.

          • Verifies as soon as practicable that parts ordered for the vehicle assigned to them are correct.

          • Performs digital inspection and documents to their full potential. Notates all pertinent information into the shop inspection or management system, attaches all photos or videos to illustrate repairs or needs to the inspection. 

          • Assures all comeback related repairs are prioritized as directed by manager or lead. 

          • Communicates effectively as necessary with manager, service advisors and other technicians to contribute to the overall performance of the location 

          • Responsible for the safety and accuracy of all repairs made and or systems inspected to assure vehicle is as safe or more safe condition as was prior to work commencing

          • Performs other related duties as assigned.

          • Note: May require travel to different locations on an as needed basis

          Knowledge/Skills/Abilities

          • Effective verbal and written communication skills in the language(s) required for the role, as justified for business necessity

          • Effective organization, interpersonal and negotiation skills

          • Ability to work scheduled hours as necessitated by business need

          • Math and computer skills with experience using software applications including word processing, browsers, and email

          • Member service focus

          • Ability to drive vehicles equipped with manual transmission

          • Knowledge of equipment/tool operation and diagnostic/repair procedures

          • Maintains 100% productivity as measured by dividing hours worked by labor hours flagged

          Education & Experience/ Licenses & Certifications

          • High School diploma or equivalent certification (GED)

          • Valid driver license and acceptable driving record

          • At least four  years experience as an automobile technician 

          • ASE Master Tech with L1 certification level or equivalent OEM certifications and fulfills ASE requirement within one year of hire. .

          • Smog Repair and Testing Certification preferred (CA only)

          Work Environment/Physical Requirements

          • Ability to lift and or carry up to 50lbs

          • Standing, bending, kneeling, pushing, reaching, lifting, climbing ladders

          • Exposure to loud noises

          #M

          Apply Today

          Customer Experience Representative

          Tempe, Arizona

          We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

          • Job Summary

            This position is responsible for providing scheduling for service, repair, maintenance, and inspections for the existing Commercial Business base. These services are critical for the ongoing customer service experience and satisfaction of the account base. The department has primary responsibility for customer retention through the responsiveness and provision of repair, Inspection, support, and maintenance operations and service.

            Why work for us?

            • Job Stability - Career Growth

            • Great Benefits - Medical/Dental/Vision

            • Retirement - 401k matching up to 4%

            • Work/Life Balance - PTO 3 Weeks + 9 paid holidays

            RESPONSIBILITIES/JOB DUTIES:

            • Handle incoming and outgoing phone calls to address customer requests and schedule service calls
            • Handle e-mail and queue requests to schedule service calls
            • Support the other internal customers (installation, sales, and monitoring) with handling and resolution of customer issues
            • Provide an excellent customer experience with conflict resolution skills and assist field technicians with support for service calls
            • Order equipment required for service calls
            • Build relationships with property managers and other business professionals to ensure retention, promote customer satisfaction and loyalty
            • Provide basic instruction and troubleshooting to customers 
            • Work with internal tech support (Virtual Assistance) to provide more advanced training and programming

            KNOWLEDGE AND SKILLS:

            • Three or more years’ experience in a scheduling and/or technical call center
            • Strong customer service acumen and conflict resolution skills
            • Advanced technical knowledge with different types of security systems
            • Knowledge of Smart Home security operations is a plus
            • Advanced written and verbal communication skills to provide professional engagement with business owners
            • Ability to focus and multi-task in a fast paced environment as part of a team

            EDUCATION, KNOWLEDGE, SKILLS, COMPETENCIES, CERTIFICATIONS/LICENSES:

            • High School Diploma or (GED) (required)
            • College AA or BS Degree (desired)
            • Must qualify for state alarm agent license (required)
            • Technical orientation and computer literacy (required)
            • Moderate to advanced typing ability (desired)

            #SAFE

          Apply Today

          Dispatcher, Work From Home (MUST LIVE IN UTAH)

          Clearfield, Utah

          We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

          Why work for us?

           

          • Great Pay - $16.75 with additional increases when you hit performance skill blocks. 

          • Training – You’ll attend a thorough, comprehensive, training program

          • Benefits – Medical, Dental, Vision, wellness program and more!

          • 401k 

          • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan

          • Paid Time Off – Ten hours per month, ten holidays annually, one floating holiday and 24 hours per year earmarked for volunteer activities

          • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

          • ​Room for advancement 

           

          Essential  Functions

           

          • Multitask using technology systems to coordinate rescue for AAA Members in need of roadside assistance.

          • Partner with Territory/Fleet Managers to gain a better understanding of their territory.

          • Update the information system and keep the member informed of all requested services.

           

          Knowledge/Skills/Abilities

           

          • Clear and proficient verbal and written communication even under pressure

          • Advanced computer, relevant applications, telephone and dispatch/radio skills

          • Common knowledge of vehicle components and the common reasons for vehicle failure

          • Demonstrates problem solving and listening skills to evaluate member safety as well as the ability to discern safety issues and respond appropriately

          • toggle and navigate through multiple applications for simultaneous use

          • Type 45 WPM

           

          Education & Experience/Licenses &  Certification

           

          • Two (2) years of experience in a customer contact role

          • Must be able to work Swing Shift and at least one weekend day

          Apply Today

          Home Security Installer

          Walnut Creek, California

          We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

          AAA acquired SAFE Security, the 11th largest smart home security company in the United States, in November 2018 with the vision to become the most trusted smart home security provider in America. With your help, we aspire to provide the same peace of mind at home as we have provided on the roads for the last 100 years.

          ESSENTIAL FUNCTIONS:

          • Perform diagnostic evaluation of system issues and perform troubleshooting and repairs on low voltage security and home automation systems including cameras, thermostats, locks and more.

          • Install or upgrade new low voltage security and home automation systems inclusive of cameras, thermostats, door locks and more.

          • Must be flexible with schedule, shift will be Tuesday through Saturday.

          Why work for us?

          • Job Stability - Career Growth

          • Benefits – Medical, Dental, Vision, and more!

          • 401k Matching – $1 for $1 company match up to 4% of pay

          • Paid Time Off – Accrual of 3 weeks PTO and nine holidays annually


          KNOWLEDGE AND SKILLS:

          • Low voltage industry experience

          • Two or more years in a customer service industry role

          • Strong customer service communication and conflict resolution skills

          • Strong written and verbal communication skills

          • Previous experience with both hand and power tools (desired)

          • Some sales experience (desired)



          EDUCATION, KNOWLEDGE, SKILLS, COMPETENCIES, CERTIFICATIONS/LICENSES:

          • High School Diploma or GED equivalent (required)

          • Must qualify for applicable licenses / certificates

          • The ability to use hand tools, laptop, and tablet (required)



          WORKING ENVIRONMENT/ MINIMUM PHYSICAL REQUIREMENTS:
          This position includes primarily field work. Physical requirements include standing, sitting, bending, lifting, and climbing. Lifting will include up to 40 pounds. Extensive use of a personal computer or tablet is required. Use of hand and power tools is required on occasion.

          #LYN

          Apply Today

          Home Security Installer

          Sacramento, California

          We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

          AAA acquired SAFE Security, the 11th largest smart home security company in the United States, in November 2018 with the vision to become the most trusted smart home security provider in America. With your help, we aspire to provide the same peace of mind at home as we have provided on the roads for the last 100 years.

          ESSENTIAL FUNCTIONS:

          • Perform diagnostic evaluation of system issues and perform troubleshooting and repairs on low voltage security and home automation systems including cameras, thermostats, locks and more.

          • Install or upgrade new low voltage security and home automation systems inclusive of cameras, thermostats, door locks and more.

          • Must be flexible with schedule, shift will be Tuesday through Saturday.

          Why work for us?

          • Job Stability - Career Growth

          • Benefits – Medical, Dental, Vision, and more!

          • 401k Matching – $1 for $1 company match up to 4% of pay

          • Paid Time Off – Accrual of 3 weeks PTO and nine holidays annually


          KNOWLEDGE AND SKILLS:

          • Low voltage industry experience

          • Two or more years in a customer service industry role

          • Strong customer service communication and conflict resolution skills

          • Strong written and verbal communication skills

          • Previous experience with both hand and power tools (desired)

          • Some sales experience (desired)



          EDUCATION, KNOWLEDGE, SKILLS, COMPETENCIES, CERTIFICATIONS/LICENSES:

          • High School Diploma or GED equivalent (required)

          • Must qualify for applicable licenses / certificates

          • The ability to use hand tools, laptop, and tablet (required)



          WORKING ENVIRONMENT/ MINIMUM PHYSICAL REQUIREMENTS:
          This position includes primarily field work. Physical requirements include standing, sitting, bending, lifting, and climbing. Lifting will include up to 40 pounds. Extensive use of a personal computer or tablet is required. Use of hand and power tools is required on occasion.

          #LYN

          Apply Today

          AAA Tow and Battery Light Service Drivers

          Phoenix, Arizona

          We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

          We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

          Why work for us?

          • Great Pay – $15.38/hour

          • Bonus-Monthly Incentive bonus

          • Training – You’ll attend a thorough, comprehensive, training program

          • Benefits – Medical, Dental, Vision, wellness program and more!

          • 401k Matching – $1 for $1 company match up to 6% of pay

          • Paid Time Off – Ten hours per month, ten holidays annually, and 24 hours per year earmarked for volunteer activities

          • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

           

          What our Roadside Service Technicians do:

          • Driving and operating a service vehicle (i.e. loading/towing vehicles, flat tire changes, lock-out, fuel delivery services, etc.)

          • On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving

          • Utilizing on-board computer, radio communications, and mapping systems

          • Completion of daily paperwork (i.e. call-logs, battery invoices, cash receipts, etc.)

          • Inspecting and submitting maintenance reports of company vehicles for safe and efficient operation

          • Education and training. I.E.: AAA Compliance Training, RPST,TSAAC, Lock-out, PSP, Battery Service Training

           

          Education & Experience/Licenses & Certification

          • Must be at least 21 years of age to operate AAA vehicles

          • Must have open shift availability

          • Ability to drive a manual/automatic shift vehicle

          • Customer service skills and the ability to interact with a wide-range of people

          • Basic math skills

          • Basic automotive/mechanic knowledge and experience operating a motor vehicle with a valid driver’s license

          • Basic computer knowledge

          Work Environment/Physical Requirements:

          Works outdoors at vehicle sites when servicing vehicles. Lifting and carrying tires and parts, weighing up to 50 pounds, several times a day; bending, kneeling and stooping as required for service calls. Works in all weather and all traffic conditions. Vehicle recovery sites may be wet, messy and hazardous.

          Service Providers are required to provide a photograph for identification purposes. If needed for identification purposes, a photograph may be obtained after an offer of employment is made and accepted.   

           

          **Please note that you will be asked to complete a candidate assessment following your application, via email. Your application will not be considered until the assessment has been completed.**

          We’ll value your skills and experience. We’re building a performance organization with heart and developing a pipeline of tomorrow’s leaders. Your work will be enhanced with training opportunities, a mentoring program and our Promote-from-within philosophy. We celebrate our diversity and leverage the power of many minds.

          #ERS

          Apply Today

          AAA Tow Truck Driver

          Tucson, Arizona

          We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

          We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

          We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

          Why work for us?

          • Great Pay – $15.38/hour

          • Bonus-Monthly Incentive bonus

          • Training – You’ll attend a thorough, comprehensive, training program

          • Benefits – Medical, Dental, Vision, wellness program and more!

          • 401k Matching – $1 for $1 company match up to 4% of pay

          • Paid Time Off – Ten hours per month, ten holidays annually, and 24 hours per year earmarked for volunteer activities

          • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

           

          What our Roadside Service Technicians do:

          • Driving and operating a service vehicle (i.e. loading/towing vehicles, flat tire changes, lock-out, fuel delivery services, etc.)

          • On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving

          • Utilizing on-board computer, radio communications, and mapping systems

          • Completion of daily paperwork (i.e. call-logs, battery invoices, cash receipts, etc.)

          • Inspecting and submitting maintenance reports of company vehicles for safe and efficient operation

          • Education and training. I.E.: AAA Compliance Training, RPST,TSAAC, Lock-out, PSP, Battery Service Training

           

          Education & Experience/Licenses & Certification

          • Must be at least 21 years of age to operate AAA vehicles

          • Must have open shift availability

          • Ability to drive a manual/automatic shift vehicle

          • Customer service skills and the ability to interact with a wide-range of people

          • Basic math skills

          • Basic automotive/mechanic knowledge and experience operating a motor vehicle with a valid driver’s license

          • Basic computer knowledge

          Work Environment/Physical Requirements:

          Works outdoors at vehicle sites when servicing vehicles. Lifting and carrying tires and parts, weighing up to 50 pounds, several times a day; bending, kneeling and stooping as required for service calls. Works in all weather and all traffic conditions. Vehicle recovery sites may be wet, messy and hazardous.

          Service Providers are required to provide a photograph for identification purposes. If needed for identification purposes, a photograph may be obtained after an offer of employment is made and accepted.   

           

          **Please note that you will be asked to complete a candidate assessment following your application, via email. Your application will not be considered until the assessment has been completed.**

          We’ll value your skills and experience. We’re building a performance organization with heart and developing a pipeline of tomorrow’s leaders. Your work will be enhanced with training opportunities, a mentoring program and our Promote-from-within philosophy. We celebrate our diversity and leverage the power of many minds.

          #ERS

          Apply Today

          Auto Glass Sales and Service Representative

          Scottsdale, Arizona

          We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

          Why Work With Us:

          • 15 Paid Days off (20 after 1 year)
          • Exceptional benefits within 30 days of hire, with employee contribution to Medical/Dental/Vision premiums
          • 401K Matching $1 to $1 up to 6% annually
          • Free AAA Membership and numerous employee discounts

          Major duties, responsibilities, & expectations

          Responsible to manage call volume for auto glass by following proper process and procedure to provide efficient, courteous, and professional service. Gather required information and work closely with customer insurance agency.

          Process invoices for payment through glass management software system and verify accuracy on invoices. Work with auto glass team and suppliers to trouble shoot any issues that may occur.  Order glass / parts for jobs, create technician work schedules for jobs booked, and dispatch work to technicians.

          Maintain excellent communication with auto glass team at all times.  Develop complete familiarity with department software.  Troubleshoot issues with service, parts, vendors, and customers.  Remain up to date on changes in auto glass industry that influence the auto glass business.

          May perform other duties as assigned.

          Education and Experience

          High School Diploma

          1-3 Years Experience

          Minimum of 2 years of customer service experience in auto glass or comparable industry

          We’ll value your skills and experience. We’re building a performance organization with heart and developing a pipeline of tomorrow’s leaders. Your work will be enhanced with training opportunities, a mentoring program and our Promote-from-within philosophy. We celebrate our diversity and leverage the power of many minds.   

          Apply Today

          Bilingual Sales and Service Team leader -Must Live In Utah

          Clearfield, Utah

          We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

          At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.


           

          Why Work For Us?

          • Training – You’ll attend a thorough, comprehensive, training program

          • Benefits – Medical, Dental, Vision, wellness program and more!

          • 401k Matching – $1 for $1 company match up to 6% of pay

          • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities

          • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

          Summary

          Responsible for monitoring agents, providing feedback, serving as product expert, sharing best practices, coaching behaviors, and guiding agents to success. As a Team lead you will also manage scheduling and schedule adherence for their assigned team.

          Essential Functions

          • Trains and coaches employees and keeps management informed of issues.
          • Supervises departmental work activities and ensures scheduling adherence to achieve business objectives.
          • Maintains knowledge of insurance products and serves as subject matter expert.
          • Ensures compliance with AAA policies, procedures, standards and regulations.
          • Monitors, audits and reports daily team and individual performance statistics and provides efficiency improvement recommendations to management.
          • Supports the Business Manager in goal setting, on-going performance feedback and evaluation and documentation of performance for assigned employees.
          • Assists in the development, updating and implementation of disciplined operating practices.
          • Participates in the recruitment process of potential employees including but not limited to screening applicants, interviewing, and employment decision.

          Knowledge/Skills/Abilities

          • Leadership capability overseeing non-direct reports.
          • Outstanding sales and customer service skills
          • Strong written and verbal communication skills.
          • Strong computer skills, including proficiency with MS Office applications (Word, Excel, PowerPoint, Outlook)
          • Bi-lingual communication skills (Preferred)
          • Demonstrated ability to meet and/or exceed sales goals. (Preferred)
          • Operations management experience (Preferred)

          Education & Experience / Licenses & Certification

          • Sales and/or service experience
          • Supervisory experience in travel, retail sales, insurance or service industry. Comparable experience in a team lead capacity may also be considered. (Preferred)
          • High School Diploma or GED
          • Valid Driver's License
          • Experience in an outbound insurance environment (Preferred)
          • Experience with a sales retention team (Preferred)
          • Insurance industry knowledge helpful, but not required
          • Bilingual communication skills (Required)

          Work Environment/Physical Requirements

          • Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.
          • Must be able to understand and follow complex instructions

          Competency

          • Interpersonal - Ability to get along well with a variety of personalities and individuals
          • Energetic - Ability to work at a sustained pace and produce quality work
          • Reliability - The trait of being dependable and trustworthy
          Apply Today

          Fleet Technician

          Las Vegas, Nevada

          We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

          At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.


           

          Why Work For Us?

          • Great Pay - with the opportunity for increases when performance skill blocks are achieved

          • Training – You’ll attend a thorough, comprehensive, training program

          • Benefits – Medical, Dental, Vision, wellness program and more!

          • 401k Matching – $1 for $1 company match up to 6% of pay

          • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan

          • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities

          • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members


           

          Summary  

           

          Essential Functions

          • Performs vehicle inspections, oil changes, and other routine maintenance related services.
          • Performs vehicle repairs such as, brake services, tune-ups, timing belt services, air conditioning inspection and repair.
          • Interprets and completes work orders and related documentation assigned by shop manager.
          • Documents include, but are not limited to, parts, requisitions, diagnostics reports, inspection forms and recommendations.
          • Assists other technicians as assigned.
          • Maintains clean and orderly work area.
          • Returns shop supplied equipment to proper locations, ready for other technicians to use.
          • Perform smog inspections as required.

           

          Knowledge/Skills/Abilities 

           

          • Clear and proficient verbal and written communication even under pressure.

          • Common knowledge of vehicle components and the common reasons for vehicle failure.

          • Demonstrates problem solving and listening skills to evaluate member safety as well as the ability. to discern safety issues and respond appropriately.

           

          Education & Experience/Licenses & Certification

           

          • High school diploma or equivalent

          • Automotive trade school certification or equivalent experience

          • California Smog License

          • Valid Automobile Operator’s License

          • 3 – 5 years Experience in inspecting and repairing cars and light trucks

          • ASE certified in L1 and at least 4 other areas

          • EPA Clean Air Act License #609 (for air conditioning diagnostics and repair)

          Work Environment/Physical Requirements

          Works outdoors at vehicle sites when servicing vehicles. Lifting and carrying tires and parts, weighing up to 50 pounds, several times a day; bending, kneeling and stooping as required for service calls. Works in all weather and all traffic conditions. Vehicle recovery sites may be wet, messy and hazardous.  Service Providers are required to provide a photograph for identification purposes.

          #AUTO

          Apply Today

          Inside Sales Representative - Remote

          Walnut Creek, California

          We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

          AAA acquired SAFE Security, the 11th largest smart home security company in the United States, in November 2018 with the vision to become the most trusted smart home security provider in America. With your help, we aspire to provide the same peace of mind at home as we have provided on the roads for the last 100 years.

          We’re looking for a results-driven "Hunter" to actively seek out, engage, and close customer prospects.  You will be part of a team that has a MUST WIN attitude matched by an unparalleled support staff. We’re looking for a closer, self-motivated, individuals with a professional presence. You will have high income potential with monthly payouts! Offering full-time and part-time shifts.

          This is a quota-carrying role, primarily responsible for driving new revenue. Work from home opportunity - Candidates must be located in California, Utah or Arizona

          Why work for us?

          • Compensation - salary plus uncapped commission

          • Benefits – Medical, Dental, Vision, and more!

          • 401k Matching – $1 for $1 company match up to 4% of pay

          • Paid Time Off – Accrual of 3 weeks PTO and nine holidays annually

          • Career Growth – Move up your career, internal candidates receive top priority

          Summary:

          The Inside Sales Representative is responsible for inbound and outbound B2C leads, advancing the sales process, closing new and upgrading existing business and achieving opportunity-based sales quotas. The Inside Sales Representative will conduct research to best qualify leads and reach business targets through telephone and email

          Job Duties:

          • Utilize a consistent contact attempt process via phone and e-mail to nurture, qualify and sell prospects generated by marketing campaigns and ‘cold-calling’ in a production focused environment

          • Prospect, educate and qualify leads to create sales-ready opportunities

          • Effectively communicate A3SH’s solutions and value propositions to prospects who may yet be unfamiliar with them leading to demand for A3SH’s ’s solutions

          • Manage your pipeline with precision, and consistently develop strategies to grow your business

          • Follow the established sales process and consistently using Salesforce.com to document prospect interactions – ensuring efficient lead management

          • Consistently monitor market trends and educate yourself on industry best practices to offer valuable perspective to your clients

          Requirements:

          • Ability to qualify opportunities involving multiple key decision makers

          • Ability to build and maintain lasting relationships with customers

          • Exceptional verbal communication and presentation skills

          • Understanding and experience in professional selling processes

          • Genuine passion for the sales discipline and for helping clients succeed

          • Ability and desire to thrive in a fast moving, ever-evolving environment

          • Ability to perform basic calculations and mathematical figures

          • Bilingual- Spanish preferred

          Educations & Experience/Licenses & Certifications:

          • BA a plus but not required

          • Minimum of two years' direct work experience in inside or outside sales capacity

          • Demonstrated success in qualifying opportunities involving multiple decision makers

          • Demonstrated ability to convert prospects and close deals and achieve sales quotas

          • Experience with customer relationship management software

          • Overtime as required; Saturday and Sunday hours on a rotation basis is required

          #LYN

          Apply Today

          Life Insurance Agent

          San Francisco, California

          We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

          At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

          Essential Functions

          • Maximizes life insurance market penetration with current members and property/casualty insureds and stays vigilant for new sales opportunities. Maintains high quality production and persistency standards to assure profitable growth.  Identifies and develops sales opportunities within the community.  Follows company approved sales process in the completion of required financial, activity and sales reporting.
          • Provides life sales support and training on lead development and identification for the frontline employees, Insurance Sales Agents (P/C) and other staff who come in contact with members/ insureds.  Establishes and maintains strong working relationships with front line employees, Sales Agents and the branch management team. Notifies Agents in a timely manner of result with referred lead.  Provides leads from life insureds and other calls to Sales Agents for other products/services, i.e., membership, auto/homeowners and travel insurance.
          • Stays well-informed of changes and developments in policy and/or external practices. Attends meetings to obtain information, provide input, keep lines of communication open, stay updated and offer sales ideas when appropriate.  Keeps current in industry; maintains continuing education for licensure.
          • Develops annual business plan with input and involvement from the Life Sales Manager to meet goals and determine responsibilities, including new business life sales, quality standards, as well as building outstanding customer relationships. Reviews plan objectives and reassesses strategies to align performance relative to annual sales goals.
          • Ensures compliance with NCNU and AAA Life and regulations, as well as external regulations

          Knowledge/Skills/Abilities

          • Strong interpersonal, presentation and communication skills needed to interact with staff, members and insureds effectively
          • Ability to cultivate relationships with peers and staff; educates staff to make referrals to Life Insurance
          • Agents
          • Computer skills in basic software applications, and navigating business applications specific to life insurance
          • Demonstrated skills in selling life insurance and annuities; Skills to develop, track and effectively follow up on leads (preferred)
          • Strong knowledge in sales techniques, life product line illustrations, features and benefits (preferred)
          • Demonstrated skills in prospecting and lead generation abilities (preferred)
          • Bilingual communication skills (preferred)

          Education & Experience/Licenses & Certification

          • High School Diploma or GED
          • Valid Automobile Operator's License
          • Active State Resident Life Insurance License
          • Bachelor's degree in related area or an equivalent combination of education and experience
          • (preferred)
          • 1+ years experience in Life Insurance and/or Annuity Sales (preferred)
          • CLU, ChFC and/or LUTCF Designations (preferred)

          Work Environment/Physical Requirements

          Works in an office environment sitting at a desk, table or computer workstation for extended periods of time.  May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

          #LIFE

          Apply Today

          Member Insights Analyst

          Phoenix, Arizona

          We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

          At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members. ​

          We are passionate about maintaining a diverse and inclusive workplace that reflects the people and culture of the communities we serve, and fostering an environment in which everyone can realize their full potential and grow without barriers. We celebrate our differences as they make us stronger and invigorate our workplace. We believe that each of us enriches our culture by contributing unique perspectives, valuable insights and key strengths. We want each of our Team Members to feel valued, respected and supported. 

          Why Work For Us

          • Benefits – Medical, Dental, Vision, wellness program and more!

          • 401k Matching – $1 for $1 company match up to 6% of pay

          • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan

          • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities

          • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

          Summary

          Supports the design, execution analysis and communication of Voice of Member and/or qualitative and quantitative market research programs and ad-hoc projects.

          Essential Functions

          • Responsible for formulating reports, interpreting data and producing insights and recommendations.

          • Manages relationship with vendors on a day to day basis.

          • Accountable for Member Insights support to selected AAA business units.

          Education & Experience/Licenses & Certification

          • Bachelor's Degree in relevant field required

          • 3-5 years' experience in VOC, Qualitative and/or Quantitative Market Research roles - either client and/or vendor side

          Work Environment/Physical Requirements

          Works in an office environment sitting at a desk, table or computer workstation for extended periods of time.  May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

          **Please note that you will be asked to complete a candidate assessment following your application, via email. Your application will not be considered until the assessment has been completed.** 

                               

          We’ll value your skills and experience. We’re building a performance organization with heart and developing a pipeline of tomorrow’s leaders. Your work will be enhanced with training opportunities, a mentoring program and our Promote-from-within philosophy. We celebrate our diversity and leverage the power of many minds.  

          Apply Today

          MSC Operations Coordinator

          Clearfield, Utah

          We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

          At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

          Why Work For Us?

          • 401k Matching – $1 for $1 company match up to 6% of pay

          • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan

          • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities

          • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

          Summary:

          A Dispatch Coordinator works with the leadership team/dispatch agents and consistently communicates on Out of Network (OON) Service Providers (SP) processes, alerts, and bulletins.

          This is a swing-shift position that will require four 10-hour shifts, beginning at 2:30 PM. At least one weekend day will be worked.

          Essential Functions:

          • Manage processes for OON SP including but not limited to payments, calls, and remote schedules.
          • Compile weekly reports and schedule/notify dispatchers of training session dates and times with calendar invite
          • Work closely with Automotive Field Representative (AFR) when updates are needed.
          • Schedule and notify dispatchers of training session dates and times with calendar invite
          • Work with National on all RAP Process for clearing calls and answering questions and work with Emergency Roadside Service Payment Team on Payment Issues
          • Update Emergency Road Service programs to reflect accurate information for the business.
          • Work closely with Analysts and develop training plans for processes.
          • Support dispatch, Call Receive (CR) , and DOC’s when needed. (floor coverage, escalation calls, etc.).
          • Attend bi-weekly meetings to discuss statistic and opportunities.
          • Process synopsis on escalation calls to provide feedback as needed to all AAA business partner

          Knowledge/Skills/Abilities 

          • Skilled in payment processing, process improvement, and administrative skills.
          • Intermediate technical support skills via phone and email.
          • Ability to communicate effectively and efficiently
          • Skilled in project management as well as problem solving.
          • Advanced Spreadsheets/Word Processing/PowerPoint skills.

          Education & Experience/Licenses & Certification

          • High School Diploma (Required)
          • Minimum 2 years Dispatch experience (Required)

          Apply Today

          Tow and Battery/Light Service Driver

          Concord, California

          We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

          At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.


           

          Why Work For Us?

          • Great Pay - with the opportunity for increases when performance skill blocks are achieved

          • Training – You’ll attend a thorough, comprehensive, training program

          • Benefits – Medical, Dental, Vision, wellness program and more!

          • 401k Matching – $1 for $1 company match up to 6% of pay

          • Paid Time Off- Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities

          • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

          Summary:

          Essential Functions

          • Driving and operating a service vehicle (i.e. flat tire changes, lock-out, fuel delivery services, etc.)

          • On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving

          • Leverages sales skills for offering products and services from AAA to member during service interaction

          • Utilizing on-board computer, radio communications, and mapping systems

          • Completion of daily paperwork (i.e. call-logs, battery invoices, cash receipts, etc.)

          ​Knowledge/Skills/Abilities 

          • Clear and proficient verbal and written communication even under pressure

          • Common knowledge of vehicle components and the common reasons for vehicle failure

          • Demonstrates problem solving and listening skills to evaluate member safety as well as the ability to discern safety issues and respond appropriately

          • Ability to drive a manual/automatic shift vehicle

          Education & Experience/Licenses & Certification

          • Two (2) years of experience in a customer contact role

          • Education and training. I.E.: AAA Compliance Training, RPST,TSAAC, Lock-out, PSP, Battery Service Training

          • Vocational technical automotive training/certification or equivalent experience (preferred)

          • ASE (Automotive Service Excellence) certification(preferred)


           

          Work Environment/Physical Requirements

          Works outdoors at vehicle sites when servicing vehicles. Lifting and carrying tires and parts, weighing up to 50 pounds, several times a day; bending, kneeling and stooping as required for service calls. Works in all weather and all traffic conditions. Vehicle recovery sites may be wet, messy and hazardous.  Service Providers are required to provide a photograph for identification purposes.

          #CHI

          Apply Today

          Tow and Battery/Light Service Driver

          Richmond, California

          We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

          At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.


           

          Why Work For Us?

          • Great Pay - with the opportunity for increases when performance skill blocks are achieved

          • Training – You’ll attend a thorough, comprehensive, training program

          • Benefits – Medical, Dental, Vision, wellness program and more!

          • 401k Matching – $1 for $1 company match up to 6% of pay

          • Monthly bonus potential

          • Paid Time Off- Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities

          • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

          Essential Functions

          • Driving and operating a service vehicle (i.e. flat tire changes, lock-out, fuel delivery services, etc.)

          • On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving

          • Leverages sales skills for offering products and services from AAA to member during service interaction

          • Utilizing on-board computer, radio communications, and mapping systems

          • Completion of daily paperwork (i.e. call-logs, battery invoices, cash receipts, etc.)

          ​Knowledge/Skills/Abilities 

          • Clear and proficient verbal and written communication even under pressure

          • Common knowledge of vehicle components and the common reasons for vehicle failure

          • Demonstrates problem solving and listening skills to evaluate member safety as well as the ability to discern safety issues and respond appropriately

          • Ability to drive a manual/automatic shift vehicle

          Education & Experience/Licenses & Certification

          • Two (2) years of experience in a customer contact role

          • Education and training. I.E.: AAA Compliance Training, RPST,TSAAC, Lock-out, PSP, Battery Service Training

          • Vocational technical automotive training/certification or equivalent experience (preferred)

          • ASE (Automotive Service Excellence) certification(preferred)


           

          Work Environment/Physical Requirements

          Works outdoors at vehicle sites when servicing vehicles. Lifting and carrying tires and parts, weighing up to 50 pounds, several times a day; bending, kneeling and stooping as required for service calls. Works in all weather and all traffic conditions. Vehicle recovery sites may be wet, messy and hazardous.  Service Providers are required to provide a photograph for identification purposes.

          Apply Today

          Tow Service and Battery/Light Service

          Rancho Cordova, California

          We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

          At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.


           

          Why Work For Us?

          • Great Pay - with the opportunity for increases when performance skill blocks are achieved

          • Training – You’ll attend a thorough, comprehensive, training program

          • Benefits – Medical, Dental, Vision, wellness program and more!

          • 401k Matching – $1 for $1 company match up to 6% of pay

          • Paid Time Off- Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities

          • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

          Summary:

          Essential Functions

          • Driving and operating a service vehicle (i.e. flat tire changes, lock-out, fuel delivery services, etc.)

          • On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving

          • Leverages sales skills for offering products and services from AAA to member during service interaction

          • Utilizing on-board computer, radio communications, and mapping systems

          • Completion of daily paperwork (i.e. call-logs, battery invoices, cash receipts, etc.)

          ​Knowledge/Skills/Abilities 

          • Clear and proficient verbal and written communication even under pressure

          • Common knowledge of vehicle components and the common reasons for vehicle failure

          • Demonstrates problem solving and listening skills to evaluate member safety as well as the ability to discern safety issues and respond appropriately

          • Ability to drive a manual/automatic shift vehicle

          Education & Experience/Licenses & Certification

          • Two (2) years of experience in a customer contact role

          • Education and training. I.E.: AAA Compliance Training, RPST,TSAAC, Lock-out, PSP, Battery Service Training

          • Vocational technical automotive training/certification or equivalent experience (preferred)

          • ASE (Automotive Service Excellence) certification(preferred)


           

          Work Environment/Physical Requirements

          Works outdoors at vehicle sites when servicing vehicles. Lifting and carrying tires and parts, weighing up to 50 pounds, several times a day; bending, kneeling and stooping as required for service calls. Works in all weather and all traffic conditions. Vehicle recovery sites may be wet, messy and hazardous.  Service Providers are required to provide a photograph for identification purposes.

          #ERS

          Apply Today

          Tow Truck Driver

          Sparks, Nevada

          We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

          At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

           

          Why Work For Us?

          • Great Pay - $17/hr (with the potential to make up an additional $8/hr with incentive bonus plan)

          • Training – You’ll attend a thorough, comprehensive, training program

          • Benefits – Medical, Dental, Vision, wellness program and more!

          • 401k Matching – $1 for $1 company match up to 6% of pay

          • Paid Time Off- Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities

          • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

          Essential Functions

          • Driving and operating a service vehicle (i.e. flat tire changes, lock-out, fuel delivery services, etc.)

          • On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving

          • Utilizing on-board computer, radio communications, and mapping systems

          • Completion of daily paperwork (i.e. call-logs, battery invoices, cash receipts, etc.)

          ​Knowledge/Skills/Abilities 

          • Strong customer service skills 

          • Clear and proficient verbal and written communication even under pressure

          • Demonstrates problem solving and listening skills to evaluate member safety as well as the ability to discern safety issues and respond appropriately

          Work Environment/Physical Requirements

          Works outdoors at vehicle sites when servicing vehicles. Lifting and carrying tires and parts, weighing up to 50 pounds, several times a day; bending, kneeling and stooping as required for service calls. Works in all weather and all traffic conditions. Vehicle recovery sites may be wet, messy and hazardous.  Service Providers are required to provide a photograph for identification purposes.

          #ERS

          Apply Today

          Member Experience Associate

          Missoula, Montana

          We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

          At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

          Why Work For Us?

          • Great Pay – Paid training and competitive hourly base + incentives.

          • Benefits – Medical, Dental, Vision, wellness program and more!

          • 401k Matching – $1 for $1 company match up to 6% of pay.

          • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.

          • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

          Summary:

          The Member Experience Associate acts in a service and sales capacity, responsible for providing caring, outstanding Member service with heart while actively promoting cross sales referrals, sales and branch promotions.

          Essential Functions

          • Performs routine sales, service and operational functions for AAA Members including; DMV, cashiering, auto travel, notary and insurance sales support, with expectations for maintaining required standards, policies and procedures.
          • Understands and actively promotes products and services to achieve individual goals in support of meeting organization goals and objectives.
          • Overcomes obstacles that create barriers to Team Member or branch efforts and identifies process improvement opportunities and proposes solutions.
          • Acts as an agent for change while promoting AAA’s guiding principles and core values.

          Knowledge/Skills/Abilities

          • Demonstrates sales and service skills. Able to effectively interact, face-to-face, with new, prospective and existing Members.
          • Accuracy and comfort handling money, making change, balancing cash drawer.
          • Good computer skills, proficient in both reading and basic arithmetic.
          • Good written and verbal communication skills in person and over the phone.
          • Ability to multitask in response to requests, requirements and Member/Team Member expectations. Ability to accept feedback and correct course as necessary.

          Education & Experience / Licenses & Certification

          • High school diploma or GED required.
          • Two years sales or customer service experience.
          • Experience working with sales and service standards and goals.
          • Current & valid Driver's License with clean history may be required.
          • Bonding and fingerprinting may be required.
          • P&C Licensing may be required.

          Work Environment/Physical Requirements

          • Works in a variety of office environments where standing, walking or sitting at a desk, table or computer workstation may be required for extended periods of time.
          • May travel by car, plane or other form of transportation to attend business meetings or conferences.
          • May be required to work in one or more locations in a defined service area. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

          #MEA

          Apply Today

          Service Advisor

          Henderson, Nevada

          We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.


           

          Why Work For Us?

          • Exceptional benefits within 30 days of hire, with employer contribution to Medical/Dental/Vision premiums
          • 401K Matching $1 to $1 up to 6% annually
          • Opportunity for advancement
          • 15 Paid Days off, some Saturdays and no Sunday work hours
          • Clean well equipped shops with consistent car count
          • Free AAA Membership and numerous employee discounts

          Summary  

           

          Essential Functions

          • Promptly meet and great all members/customers in a timely, and courteous manner.

          • Handle incoming telephone calls following the proper process.

          • Maintain the member/customer scheduling system at the facility.

          • Listen and offer the appropriate diagnostic, maintenance, or repair service that meets the member/customer’s needs.

          • Provide all members/customers with an estimated completion time, and keep them informed of any

          changes in the promised time.

          • Maintain proper communication with the service department. Provide accurate and detailed information to technicians to assist in diagnosis.

          • Handle minor member/customer concerns, turning over any unresolved issues to the General Manger for a quick resolution.

          • Follow all policies and procedures set forth by management.

          • Other duties as assigned.

           

          Knowledge/Skills/Abilities 

           • Excellent customer service skills, verbal communication, written communication, time management, leadership, and good listening skills

          • Frequently requires long working hours and will require some Saturday hours

          • Bilingual communication skills a plus

           

          Education & Experience/Licenses & Certification

          • High school diploma or equivalent. ASE certifications a plus.

          • Automotive service experience a plus but not required

          • Strong background delivering world class customer experiences

          Work Environment/Physical Requirements

          Works in an office environment sitting at a desk, table or computer workstation for extended periods of time.  May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

          Apply Today

          Automotive General Service Technician

          El Dorado Hills, California

          We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

          Why Work With Us:

          • Exceptional benefits within 30 days of hire, with employer contribution to Medical/Dental/Vision premiums
          • 401K Matching $1 to $1 up to 6% annually
          • Opportunity for advancement
          • 15 Paid Days off, some Saturdays and no Sunday work hours
          • Clean well equipped shops with consistent car count
          • Tuition reimbursement for automotive education and ASE Certifications
          • Free AAA Membership and numerous employee discounts

          Job Responsibilities:

          • Performs oil changes and lubrication service for member and nonmember vehicles.

          • Performs tire repairs and installation service for member and nonmember vehicles.

          • Performs other minor repairs as assigned by Lead Tech or Service Advisor, according to their abilities.

          • Assist upper level technicians as needed and for experience.

          • Test drives vehicles when practical for any/all performance or drivability concerns before performing work

            • Exception: when unsafe or vehicle not drivable

            • Retest drives after repairs completed to verify that repair solved defined problems

          • Maintains clean and safe work environment; cleans spills and debris immediately to reduce hazards

          • Maintain company provided equipment and machinery

          • Follows company and industry safety rules and regulations

          • Reports all unsafe conditions to supervisor including but not limited to lifts, overhead doors, and equipment

          • Attends all required training, seeks additional training to maintain and increase effectiveness

          • Keeps up to date on industry trends and repair procedures. 

          • Attends and successfully completes at least 12 hours of continuing auto repair training per year sponsored and/or provided by the club. 

          • Maintains customer vehicles in regard to cleanliness and does not tune or otherwise adjust any controls within the vehicle.

          • Verifies as soon as practicable that parts ordered for the vehicle assigned to them are correct.

          • Performs all repairs according to MAP (Motorist Assurance Program), OEM (Original Equipment Manufacturers) or accepted industry standard.

          • Performs digital inspection and documents to their full potential. Notates all pertinent information into the shop inspection or management system, attaches all photos or videos to illustrate repairs or needs to the inspection. 

          • Assures all comeback related repairs are prioritized as directed by manager or lead. 

          • Communicates effectively as necessary with manager, service advisors and other technicians to contribute to the overall performance of the location 

          • Responsible for the safety and accuracy of all repairs made and or systems inspected to assure vehicle is as safe or more safe condition as was prior to work commencing

          • Performs other related duties as assigned.

          • Note: May require travel to different locations on an as needed basis


           

          Knowledge/Skills/Abilities

          • Effective verbal and written communication skills in the language(s) required for the role, as justified for business necessity

          • Effective organization, interpersonal and negotiation skills

          • Ability to work scheduled hours as necessitated by business need

          • Math and computer skills with experience using software applications including word processing, spreadsheets, browsers, and email

          • Member service focus

          • Automotive/mechanical background

          • Ability to drive vehicles equipped with manual transmission

          • Knowledge of equipment/tool operation and diagnostic/repair procedures

          • Maintains 20% productivity measured by hours worked/hours flagged

          Education & Experience/ Licenses & Certifications

          • High School diploma or equivalent certification (GED)

          • Valid driver license and acceptable driving record

          • Six months experience in general repair, lube services and or tire shop

          Work Environment/Physical Requirements

          • Ability to lift and or carry up to 50lbs

          • Standing, bending, kneeling, pushing, reaching, lifting, climbing ladders

          • Exposure to loud noises

          Apply Today

          Gate technician

          Tempe, Arizona

          We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

          AAA recently acquired SafeGuard, the 11th largest smart home security company in the United States, with the vision to become the most trusted brand in this industry.  Safeguard, has been Protecting Arizona families and businesses for over 50 years; we are Arizona's largest locally-operated security provider. With an A+ Better Business Bureau Ranking, we prove every day that we love being there for and helping our customers.  We work hard to create an environment where you can thrive and use your skills and talents to help us deliver legendary Customer Service. You’ll help positively impact every homeowner and the communities that we serve, too.

          Job Summary  

           This position exists to provide maintenance services to our clients that have a gate maintenance contract through scheduled preventative maintenance, emergency services and other client needs 

          Essential Functions: 

          • Conduct preventative maintenance on gates for clients with contracted services 

          • Provide emergency gate repair for clients with contracted services 

          • Provide similar assistance with access, camera and s conduct preventative maintenance on gates for clients with contracted services. 

          • Provide trouble shooting and repair for damaged or malfunctioning gates for clients with contracted services 

          • Provide similar assistance with access, camera and similar systems 

          • Document service and installation actions by completing forms, reports, logs and records

          Why work for us?

          • Training - Career Advancement!

          • Great Benefits - Medical/Dental/Vision

          • Retirement - 401k matching up to 4%

          • Work/Life Balance - PTO 3 Weeks + 9 paid holidays

          Education, Skills, Competencies, Certifications, Licenses: 

          • One year experience in gate operator repair and installation or welding experience  

          • Use of basic hand tools and manual labor 

          • Strong attention to detail 

          • Mechanically-inclined; Safety oriented 

          • Clean driving record and ability to pass background check/Drug test  

          • High School diploma or GED equivalent (required)

          Working Environment/Minimum Physical Requirements:
          Use of basic hand tools and manual labor

          #SAFE

          Apply Today

          Manager, Continuous P&L Improvement - GIG Car Share

          Berkeley, California

          We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

          At A3 Labs we come to work to dream, design and define how we will live and move into the future. We exist to harness these forces for the benefit of Members and future generations, humanizing disruptive change for the betterment of the communities we serve. We’re looking for bright, passionate, and collaborative people to join our tight-knit team as we innovate in the spirit of service.   

          Why Work For Us?

          Impact. Lead the charge in mobility as a service movement and enable people’s lives to improve through the sharing economy. Leverage the best of an established 115 year-old not for profit combined with start-up speed and agility to create real and meaningful impact.

          Recognition. We offer a competitive total compensation package including base salary, annual performance bonuses, benefits, and 401(k) Company match with additional discretionary contribution potential.

          Lifestyle. We do honorable work, and we practice our values: humility, integrity, teamwork, and service. You’ll have the security of a larger organization but you’ll move at startup speed.

          Summary

          This operations position leads a team focused on maximizing the monetization and utilization of all assets and minimizing the costs of providing service. The team will accelerate the path to financial sustainability for the line of business.

          Essential Functions

          • Lead the Fleet Support function in ensuring Gig vehicles are efficiently assigned tickets to be cleaned, fueled, serviced, and positioned to deliver maximum value to Gig Members.

          • Lead the Strategic Finance function in developing and evaluating business cases, delivering timely analyses of ongoing operational activities, and forecasting operational and financial performance.

          • Lead the Business Intelligence function in maintaining the structure, process, quality, and access to data and reporting, and then turning this information into dashboards, actionable insights, and business decisions.

          • Serve on the Gig Leadership Team and contribute towards the overall business success.

          Knowledge/Skills/Abilities

          • A minimum of 3 years of financial management experience.

          • A minimum of 2 years of strategy experience.

          Education & Experience/Licenses & Certification

          • Bachelor’s degree in Finance, Economics, Engineering, Mathematics, Statistics, or a related discipline

          • MBA preferred

          • Financial statement literacy

          • Multivariate statistical analysis and predictive modeling experience

          • Experience in Tableau and writing SQL code in relational database environment

          • Strong business acumen, transformational thinking, and ability to execute

          Supervisory Responsibilities

          • Position has full supervisory responsibility for 10 Team Members, including nine roles on the Fleet Support Team (one Team Lead and eight Member Care Specialists) and one Data Scientist role.

          Working Environment/Minimum Physical Requirements

          • This is primarily an office job. Physical requirements include standing, sitting, bending and lifting (up to 15 pounds). Approximately 98% of time is spent using a video display terminal.

          Apply Today

          Outbound Sales Representative - REMOTE

          Clearfield, Utah

          We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

          At A3 Labs we come to work to dream, design and define how we will live and move into the future. We exist to harness these forces for the benefit of Members and future generations, humanizing disruptive change for the betterment of the communities we serve. We're looking for bright, passionate, and collaborative people to join our tight-knit team as we innovate in the spirit of service.

          Why Work For Us?

          Impact. Lead the charge in mobility as a service movement and enable people's lives to improve through the sharing economy. Leverage the best of an established 119 year-old not for profit combined with start-up speed and agility to create real and meaningful impact.

          Recognition. We offer a competitive total compensation package including base salary + commissions annual performance bonuses, benefits, and 401(k) Company match with additional discretionary contribution potential.

          Lifestyle. We do honorable work, and we practice our values: humility, integrity, teamwork, and service. You'll have the security of a larger organization but you'll move at startup speed.

          Summary

          The Identity Champion (IDC) Sales Associate serves our Members by selling and servicing Identity Champion memberships. Sales Associates thoughtfully assist our Members to acquire, maintain and make the most of their membership in AAA Identity Champion. IDC Sales Associates use sales techniques and product knowledge to identify customer-specific needs to generate new sales and upsell to prospective and current Identity Champion Members, effectively overcoming objections to close the sale.

          Consistently provides a sales experience that enhances the Member's affinity to the AAA brand and results in greater Member satisfaction and loyalty.

          Essential Functions

          • Uses sales techniques and product knowledge to identify customer-specific needs to generate new sales to prospective and current Members. Effectively overcomes objections to close the sale.

          • Works to meet or exceed targets assigned by the Sales Agent's manager.

          • Consistently provides a service experience that enhances the Member's affinity to the AAA brand and results in greater Member satisfaction and loyalty.

          • Proactively performs outbound calls, working marketing lists, occasional special project’s, and cross-selling/up-selling new and existing Members

          Knowledge/Skills/Abilities

          • Possesses sales skills effectively employed in the tracking, following up on and closing of assigned leads.

          • Knowledge of desktop systems including but not limited to Microsoft Office software applications.

          • Problem-solving - Identifies problems, lists the possible solutions, evaluates options, and selects options to find solutions to problems. Designs solutions. (Intermediate)

          • Data Entry - Proficient typing skills. Computer skills and a knowledge of relevant software packages. Basic literacy and numeracy skills. (Intermediate)

          Education & Experience/Licenses & Certification

          • High school diploma or GED required. Bachelor's degree in a relevant field preferred.

          • 1 to 3 years of sales experience required. Identity protection industry and/or call center work experience preferred.

          • Proven ability to develop rapport via phone interactions (Preferred)

          #GG

          Apply Today

          Business Analyst - A3 Smart Home

          Walnut Creek, California

          We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

          At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.


           

          Why Work For Us?

          • Benefits – Medical, Dental, Vision, wellness program and more!

          • 401k Matching – $1 for $1 company match up to 6% of pay

          • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan

          • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities

          • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

          This Business Analyst role supports the overall A3 Smart Home strategy and corporate objectives by performing analysis used in identification of business needs to assist in determining solutions to problems or processes. Incumbents work under general supervision, conduct and document most operational, product, and financial activities across business units, rely on experience and judgment to plan and accomplish goals. May participate in larger projects and/or assume responsibility for a portion of the project.

          Essential Functions

          • With guidance from more experienced analysts, performs analytical activities including developing operational reports, providing business insights/recommendations, and interpreting current financial and business reports.

          • Partners with the business operations to prioritize tasks and provide fact-based recommendations in support of operational priorities.

          • Maintains the appropriate standard reports, models, and operating procedures.

          • Documents existing policy, procedures, and processes and increases knowledge of business unit deliverables.

          Knowledge/Skills/Abilities

          • Intermediate to advanced SQL query building

          • Strong mathematical skills needed

          • Critical thinking

          • Analytical and organizational skills

          • Business communications (written, verbal)
          • Programming language experience, i.e. Python, (preferred)

          • Basic understanding of operational / product / financial concepts as they apply to business unit, AAA, and home/commercial security industry (preferred)

          Education & Experience / Licenses & Certification

          • Bachelor's degree in related area or an equivalent combination of education and experience

          •  0 – 2 years experience conducting operational, financial and/or business analysis

          Apply Today

          Customer Service Representative - Remote

          Tempe, Arizona

          We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

          AAA recently acquired SAFE Security, the 11th largest smart home security company in the United States, with the vision to become the most trusted brand in this industry.  With your help, we aspire to provide the same peace of mind at home as we have provided on the roads for the last 100 years.    

           

          AAA Smart Home Customer Experience Team is growing and has an immediate need for passionate, energetic, customer-focused team members with a positive attitude to join our customer support environment. If you are passionate about helping others, have a strong sense of empathy, enjoy a fast paced environment, have the gift of listening and problem solving, then we want you to consider joining our amazing team!

          WHY WORK FOR US?

          • Excellent Pay - $16.00 to $18.00 per hour!

          • Career Growth - We offer a leadership development program preparing you for a leadership role within 12 months.

          • Training – You’ll attend a thorough, comprehensive 2 week training program

          • Benefits – Medical, Dental, Vision, wellness program and more!

          • Retirement - 401k Matching up to 4%

          • Paid Time Off – Ten hours per month, nine holidays annually

          Job Description

          The Smart Home Specialist is responsible for ensuring our Members receive an outstanding member experience. This position will support Member Experience, Scheduling or Monitoring.

          Member Experience/Monitoring/Scheduling:

          • Properly answer and accurately process incoming telephone calls from members, while demonstrating a pleasant and professional telephone manner.

          • Take action, as necessary, to appropriately respond to a Member needs and concerns

          • Deliver extraordinary customer service to Members, using sound business judgment, by accurately answering questions, applying and interpreting department policy and effectively utilizing department references and resources.

          • Maintain high call quality standards at all times

          • Responsible for researching and analyzing customer accounts to provide proper resolution to Member concerns.

          • Resolve Member escalations with professionalism

          • Update member information when necessary.

          Member Experience:

          • Take incoming calls from members on various issues from billing and account inquiries, basic technical equipment and software troubleshooting and product questions.

          Monitoring:

          • Monitors incoming alarm and maintenance signals using established protocol.

          • Documents events as they take place with speed and accuracy in the alarm monitoring software.

          • Multiple Shifts available; days, nights or swing shift.

          Scheduling:

          • Assist members in scheduling installations and service while providing legendary customer service.

          • Performs other job duties, as assigned

          Knowledge/Skills/Abilities:

          • Strong written and verbal communication skills

          • Must have the ability to listen effectively and respond empathetically

          • Must have the ability to maintain composure when dealing with customer escalations and emergency alarm calls

          • Ability to critically think, creatively problem solve and confidently act

          • Must posses technical aptitude and be proficient with Windows applications; must be able to navigate through multiple programs and screens efficiently

          • Must have strong attention to detail skills

          • Ability to multitask while providing outstanding customer experience

          • Must be able to work independently and as part of a team

          • Ability to work overtime and/or holidays as necessitated by business and/or weather conditions

          • Able to work weekends and flexible with a set shift

          Education & Experience / Licenses & Certification

          • Minimum 1 year of experience in frontline customer sales or service

          • Bilingual preferred (Spanish a plus)

          • High School diploma or equivalent

          #LYN

          Apply Today

          Smart Home Sales Agent

          Clearfield, Utah

          We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

          We’re looking for a results-driven work at home Sales Representative to actively seek out and engage customer prospects. You will be part of a team that has a MUST WIN attitude matched by an unparalleled support staff. We’re looking for hardworking, self-motivated, individuals with a professional presence. You will be working with a company and a team that is second to none and we are looking for the same! This is a quota-carrying role, primarily responsible for driving new revenue. Our team members Must reside in Utah.

          Responsibilities/Job Duties

          • Utilize a consistent contact attempt process via phone and e-mail to nurture, qualify and sell prospects generated by marketing campaigns and ‘cold-calling’ in a production focused environment
          • Prospect, educate and qualify leads to create sales-ready opportunities
          • Effectively communicate Smart Home solutions and value propositions to prospects who may yet be unfamiliar with them leading to demand for Smart Homes solutions
          • Manage pipeline with precision, and consistently develop strategies to grow your business
          • Crush your quota
          • Follow the established sales process and consistently using Salesforce.com to document prospect interactions – ensuring efficient lead management
          • Consistently monitor market trends and educate yourself on industry best practices to offer valuable perspective to your clients
          • Other duties as assigned

          Knowledge/Skills/Abilities

          • Demonstrated ability to convert prospects and close deals and achieve sales quotas
          • Ability to qualify opportunities involving multiple key decision makers
          • Ability to build and maintain lasting relationships with customers
          • Genuine passion for the sales discipline and for helping your clients succeed
          • Exceptional verbal communication and presentation skills
          • Genuine passion for the sales discipline and for helping clients succeed
          • Ability and desire to thrive in a fast-moving, ever-evolving environment
          • Ability to perform basic calculations and mathematical figures

          Education & Experience / Licenses & Certification

          • BA a plus but not required
          • Minimum of two years’ direct work experience in a inside or outside sales capacity
          • Experience with customer relationship management software
          • Overtime as required

          #MEA

          Apply Today

          Senior Outbound Sales Representative - REMOTE

          Clearfield, Utah

          We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

          At AAA we come to work to dream, design and define how we will live and move into the future. We exist to harness these forces for the benefit of Members and future generations, humanizing disruptive change for the betterment of the communities we serve. We’re looking for bright, passionate, and collaborative people to join our tight-knit team as we innovate in the spirit of service.  

          Why Work For Us?

          • Great Starting Pay: hourly + commission

          • Career Growth - We offer a leadership development program where you can be promoted as early as 6 months with a pay increase

          • Benefits – Medical, Dental, Vision, wellness program and more!

          • 401k Matching

          • Paid Time Off – Ten hours per month, nine holidays annually

          • Job Stability – We’re not going anywhere. AAA has been around for over a century and we have not had a single layoff during these uncertain times!

          • While this is a fully remote position, each team adheres to a specific location strategy, which allows them to work more effectively together. Therefore, the candidate should reside in or near Clearfield, Utah or Phoenix, Arizona

          Summary

          The Senior Outbound Sales Representative serves our Members by selling and servicing memberships. Senior Outbound Sales Representatives thoughtfully assist our Members to acquire, maintain and make the most of their membership in AAA.

          Essential Functions

          • Uses expert sales techniques and product knowledge to identify customer-specific needs to generate new sales to prospective and current Members. Effectively overcomes objections to close the sale.

          • Works to consistently meet and/or exceed targets assigned by the Senior Sales Agent’s manager.

          • Supports Sales Associates with sales techniques and product knowledge

          • Consistently provides am exemplary service experience that enhances the Member’s affinity to the AAA brand and results in greater Member satisfaction and loyalty.

          • Proactively solicits new Identity Champion sales by handling inbound calls, performing outbound calls, working marketing lists, and cross-selling/up-selling new and existing Members.

          Knowledge/Skills/Abilities

          • Has expertise in sales skills effectively employed in the tracking, following up on and closing of assigned leads.

          • Strong track record of converting and closing leads

          • Knowledge of desktop systems including but not limited to Microsoft Office software applications.

          • Problem-solving - Identifies problems, lists the possible solutions, evaluates options, and selects options to find solutions to problems. Designs solutions. (Intermediate)

          • Data Entry - Proficient typing skills. Computer skills and a knowledge of relevant software packages. Basic literacy and numeracy skills. (Intermediate)

          Education & Experience/Licenses & Certification

          • High school diploma or GED required. Bachelor's degree in relevant field preferred.

          • 2+ years of sales experience required. Insurance industry and/or call center work experience preferred.

          • Proven ability to develop rapport via phone interactions (Preferred)

          • Proven sales track record

          Apply Today

          Member Insights Research Associate - Entry Level

          Clearfield, Utah

          We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

          We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

          At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

          We are passionate about maintaining a diverse and inclusive workplace that reflects the people and culture of the communities we serve, and fostering an environment in which everyone can realize their full potential and grow without barriers. We celebrate our differences as they make us stronger and invigorate our workplace. We believe that each of us enriches our culture by contributing unique perspectives, valuable insights and key strengths. We want each of our Team Members to feel valued, respected and supported. 

          Why Work For Us

          • Benefits – Medical, Dental, Vision, wellness program and more!

          • 401k Matching – $1 for $1 company match up to 6% of pay

          • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan

          • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities

          • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

          Summary:

          Responsible for project management, data analysis, and reporting of our ongoing custom tracking studies.  The person in this role needs to have prior experience with quantitative and qualitative approaches, with the ability to lead multiple research projects, while communicating clear and actionable insights.

          Essential Functions

          • Provides project leadership and project management of various ongoing tracking studies.
          • Conducts Data analysis and interpretation of tracking study results.
          • Creates and conceptualizing data reporting and presentations.
          • Shares results cross-functionally with multiple stakeholders and lines of business.

          Knowledge/Skills/Abilities

          • Understanding of quantitative and qualitative research methods including questionnaire development
          • Strong communication, organization and writing skills
          • Evidence of strong analytical skills; ability to use research as a tool in decision making
          • Ability to self-prioritize and deliver against competing concurrent projects
          • Self-driven with the ability to work in a self-guided manner
          • A working knowledge of basic statistics (confidence level, p-value, power, statistical significance, regression, SPSS) (preferred)
             

          Education & Experience/Licenses & Certification

          • Bachelor's degree in related area (BA/BS degree in business, statistics, marketing, psychology, consumer behavior or related discipline)
          • 1-2 years previous market research experience on supplier or client side

          Work Environment/Physical Requirements

          Works in an office environment sitting at a desk, table or computer workstation for extended periods of time.  May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

          **Please note that you will be asked to complete a candidate assessment following your application, via email. Your application will not be considered until the assessment has been completed.** 

                               

          We’ll value your skills and experience. We’re building a performance organization with heart and developing a pipeline of tomorrow’s leaders. Your work will be enhanced with training opportunities, a mentoring program and our Promote-from-within philosophy. We celebrate our diversity and leverage the power of many minds.  

          Apply Today

          Security Officer

          Tempe, Arizona

          We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

          AAA recently acquired SAFE Security, the 11th largest smart home security company in the United States, with the vision to become the most trusted brand in this industry.  With your help, we aspire to provide the same peace of mind at home as we have provided on the roads for the last 100 years.    

           
          AAA Smart Home is looking for Security Officers in Scottsdale/North Scottsdale, Tempe, Carefree and Paradise valley areas to join our team! We have multiple shift positions open with opportunities for overtime!

          WHY WORK FOR US?

          • Benefits – Medical, Dental, Vision, wellness program and more!

          • 401k Matching

          • Paid Time Off – Ten hours per month, nine holidays annually

          • Collaborative Environment – AAA Smart Home will value your contribution to providing exceptional service to our members

          ESSENTIAL FUNCTIONS:

          Security Officer will be responsible for overseeing the safe and secure operation of the entrance to a gated community including:
           

          KNOWLEDGE AND SKILLS:

          • Provide vehicle access control services in a professional and proficient manner at all times to the residents of the manned gated communities
          • Provide a visual security presence (unarmed)
          • Monitor and authorize entrance and departure of residents and guests
          • Report daily activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences
          • Sort and distribute mail to incoming resident
          • Other tasks and duties as assigned
          • If required by the Officer-In-Charge, assist with the preparation of the weekly payroll summary and timecards for delivery to the Main Office on schedule
          • Proper completion to include content, numbering and logging of Incidents Reports
          • Proper use of all other forms associated with access control and/or gatehouse operations
          • Prepare and submit to the Officer-In-Charge necessary information/data for the preparation of the monthly “Gate Activity Report”
          • Assist in monitoring and maintaining gate supplies 

          EDUCATION, CERTIFICATIONS/LICENSES

          • Must be at least 18 years old
          • Must have a valid and current Arizona Security Card Certification (Guard Card)
          • Ability to communicate clearly and effectively in English (both written and oral)
          • Must have a phone (home or cell)
          • Must have a friendly demeanor and great customer service skills
          • Must possess a valid AZ driver's license with a clean driving record of 3+ years
          • Be a high school graduate or have a GED
          • Possess effective customer service skills
          • Have a neat and professional appearance
          • Have reliable transportation
          • Must be able to pass a full criminal and background check, and drug test

          #SAFE

          Apply Today
          I view A3V not simply as a job but rather a home where I feel empowered to unleash the best of my creativity and business acumen. The reason I am excited to go to our lab every morning comes down to three things: my colleagues, the challenging nature of my work, and the meaningful objective of our collective efforts. All three enable me to grow as a leader and person. Shaaya, Team Member since 2019
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