Careers

Join our team of change makers

We’re looking for bright, passionate, and collaborative people to join
our tight-knit team as we innovate in the spirit of service. If this
sounds like you, let’s talk. Email us at careers@a3ventures.co.

Automotive Repair Technician

Peoria, Arizona

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Sun City Auto Center Opening Spring of 2021!

Come Join Us

Check out the benefits!

Sign on Bonus - $2,500
Great Pay – $35K to $120K DOE, Hourly Pay, Wrench Rate with bonus and incentive plans
Exceptional benefits within 30 days of hire, with employee contribution to medical/Dental/Vision premiums
401K Matching $1 to $1 up to 6% annually
15 Paid Days off, some Saturdays and no Sunday work hours (20 days after 1 year)
Tuition reimbursement for additional ASE Certifications
Clean well equipped shops with consistent car count
A free AAA Membership and numerous employee discounts

Job Responsibilities:

Performs work that is indicated on Approved Repair Orders.
Performs only needed and or customer requested services on vehicles.
Performs all repairs according to MAP (Motorist Assurance Program), OEM (Original Equipment Manufacturers) or accepted industry standard procedures
Assures all repairs are for the benefit of the member/customer.
Test drives all vehicles when practical for any/all performance or drivability concerns before performing work
- Exception: when unsafe or vehicle not drivable
- Retest drives after repairs completed to verify that repair solved defined problems
Maintains clean and safe work environment; cleans spills and debris immediately to reduce hazards
Maintain company provided equipment and machinery
Follows company and industry safety rules and regulations
Reports all unsafe conditions to supervisor including but not limited to lifts, overhead doors, and equipment
Attends all required training, seeks additional training to maintain and increase effectiveness
Keeps up to date on industry trends and repair procedures.
Attends and successfully completes at least 24 hours of continuing auto repair training per year sponsored and/or provided by the club.
Maintains customer vehicles in regard to cleanliness and does not tune or otherwise adjust any controls within the vehicle.
Verifies as soon as practicable that parts ordered for the vehicle assigned to them are correct.
Performs digital inspection and documents to their full potential. Notates all pertinent information into the shop inspection or management system, attaches all photos or videos to illustrate repairs or needs to the inspection.
Assures all comeback related repairs are prioritized as directed by manager or lead.
Communicates effectively as necessary with manager, service advisors and other technicians to contribute to the overall performance of the location
Responsible for the safety and accuracy of all repairs made and or systems inspected to assure vehicle is as safe or more safe condition as was prior to work commencing
Performs other related duties as assigned.
Note: May require travel to different locations on an as needed basis

Knowledge/Skills/Abilities

Effective verbal and written communication skills in the language(s) required for the role, as justified for business necessity
Effective organization, interpersonal and negotiation skills
Ability to work scheduled hours as necessitated by business need
Math and computer skills with experience using software applications including word processing, browsers, and email
Member service focus
Ability to drive vehicles equipped with manual transmission
Knowledge of equipment/tool operation and diagnostic/repair procedures
Maintains 100% productivity as measured by dividing hours worked by labor hours flagged

Education & Experience/ Licenses & Certifications

High School diploma or equivalent certification (GED)
Valid driver license and acceptable driving record
At least four years experience as an automobile technician
ASE Master Tech with L1 certification level or equivalent OEM certifications and fulfills ASE requirement within one year of hire. .
Smog Repair and Testing Certification preferred (CA only)

Work Environment/Physical Requirements

Ability to lift and or carry up to 50lbs
Standing, bending, kneeling, pushing, reaching, lifting, climbing ladders
Exposure to loud noises

Apply Today

Bilingual Call Receive, Remote (MUST LIVE IN ARIZONA)

Tucson, Arizona

At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Summary:

Call Receiver provides courteous and professional assistance in responding to member requests for Roadside Assistance and other AAA products and service for a high volume call center.

Why Work For Us?

Great Pay - $14.50/hour with the opportunity for increases when performance skill blocks are achieved
Training – You’ll attend a thorough, comprehensive, training program
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 4% of pay
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan
Paid Time Off- Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Essential Functions

Multitask using technology systems to coordinate rescue for AAA Members in need of roadside assistance.
Partner with Territory/Fleet Managers to gain a better understanding of their territory.
Update the information system and keep the member informed of all requested services.

Knowledge/Skills/Abilities

Clear and proficient verbal and written communication even under pressure
Advanced computer, relevant applications, telephone and dispatch/radio skills
Common knowledge of vehicle components and the common reasons for vehicle failure
Demonstrates problem solving and listening skills to evaluate member safety as well as the ability to discern safety issues and respond appropriately
toggle and navigate through multiple applications for simultaneous use
Type 45 WPM
Bilingual communication skills (Required)

#ERS

Apply Today

Bilingual Call Receiver, Remote (MUST LIVE IN UTAH)

Clearfield, Utah

Summary:

Call Receiver provides courteous and professional assistance in responding to member requests for Roadside Assistance and other AAA products and service for a high volume call center.

Why Work For Us?

Great Pay - $14.50/hour with the opportunity for increases when performance skill blocks are achieved
Training – You’ll attend a thorough, comprehensive, training program
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan
Paid Time Off- Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Essential Functions

Multitask using technology systems to coordinate rescue for AAA Members in need of roadside assistance.
Partner with Territory/Fleet Managers to gain a better understanding of their territory.
Update the information system and keep the member informed of all requested services.

Knowledge and Requirements

Clear and proficient verbal and written communication even under pressure
Advanced computer, relevant applications, telephone and dispatch/radio skills
Common knowledge of vehicle components and the common reasons for vehicle failure
Demonstrates problem solving and listening skills to evaluate member safety as well as the ability to discern safety issues and respond appropriately
toggle and navigate through multiple applications for simultaneous use
Type 45 WPM
Bilingual communication skills (Required)

#JOR_RX

Apply Today

Warehouse Delivery Driver

Scottsdale, Arizona

AAA acquired SAFE Security, the 11th largest smart home security company in the United States, with the vision to become the most trusted brand in this industry. SAFE/Safeguard, has been Protecting Arizona families and businesses for over 50 years; we are Arizona's largest locally-operated security provider. With an A+ Better Business Bureau Ranking, we prove every day that we love being there for and helping our customers. We work hard to create an environment where you can thrive and use your skills and talents to help us deliver legendary Customer Service. You’ll help positively impact every homeowner and the communities that we serve, too.

Why work for us?

Training - Career Advancement!
Great Benefits - Medical/Dental/Vision
Retirement - 401k matching up to 6%
Work/Life Balance - PTO 3 Weeks + 9 paid holidays

JOB SUMMARY:

Provide excellent service by making deliveries to field technicians per weekly schedule as well as emergency or “ASAP” deliveries. Performing general warehouse duties and customer assistance as needed.

ESSENTIAL FUNCTIONS:

Deliver ordered job parts to technicians in the field per weekly schedule, accepting returns/pickups from technicians; verifying accuracy of items being delivered and/or picked up.
Delivering items for emergency jobs or parts needed “ASAP”.
Picking up Will Call items from local vendors for stock and deliveries to field technicians.
Returns items to local vendors as needed to help reduce shipping cost.
Assists purchasing with order fulfillment in warehouse, picking ordered items, labeling and placing in proper staging area.
Picking Expense items and wire per technician requisite order, staging on technician shelf/bins for pickup or delivery.
Assists with putting away stock and Expense items ordered in to maintain available and ready stock.
Delivers ordered stock and expense parts to off-site warehouses weekly, verifying accuracy of delivery with Prescott staff. Bi-weekly will perform audit of supplies in off-site warehouse to check for accuracy and proper issuance of materials.
Helps maintain 5S and upkeep of warehouse; sweeping, general cleaning.

KNOWLEDGE AND SKILLS:

• Proven ability to drive box truck

• Great customer service

• Ability to work in a team environment and participate as an active team member

• Documentation skills

• Organization skills

• Ability to learn at a fast pace

• Quality Control

• Ability to understand and follow directions accurately

EDUCATION, KNOWLEDGE, SKILLS, COMPETENCIES, CERTIFICATIONS/LICENSES:

• High School diploma or GED

• Excellent driving record

• Ability to use GPS or obtain accurate driving directions

• Proficient computer skills; including MS office suite (Excel, Outlook, Word, power point) & GSuite

• Good eye for detail and basic math skills

WORKING ENVIRONMENT/ MINIMUM PHYSICAL REQUIREMENTS:

Physical requirements; driving for long periods, standing, sitting, bending and lifting, need to be able to lift and carry 25 pounds (up to 50 pounds), Long periods looking at a computer screen.

Apply Today

Life Insurance Agent

Clovis, California

Essential Functions

Maximizes life insurance market penetration with current members and property/casualty insureds and stays vigilant for new sales opportunities. Maintains high quality production and persistency standards to assure profitable growth. Identifies and develops sales opportunities within the community. Follows company approved sales process in the completion of required financial, activity and sales reporting.
Provides life sales support and training on lead development and identification for the frontline employees, Insurance Sales Agents (P/C) and other staff who come in contact with members/ insureds. Establishes and maintains strong working relationships with front line employees, Sales Agents and the branch management team. Notifies Agents in a timely manner of result with referred lead. Provides leads from life insureds and other calls to Sales Agents for other products/services, i.e., membership, auto/homeowners and travel insurance.
Stays well-informed of changes and developments in policy and/or external practices. Attends meetings to obtain information, provide input, keep lines of communication open, stay updated and offer sales ideas when appropriate. Keeps current in industry; maintains continuing education for licensure.
Develops annual business plan with input and involvement from the Life Sales Manager to meet goals and determine responsibilities, including new business life sales, quality standards, as well as building outstanding customer relationships. Reviews plan objectives and reassesses strategies to align performance relative to annual sales goals.
Ensures compliance with NCNU and AAA Life and regulations, as well as external regulations

Knowledge/Skills/Abilities

Strong interpersonal, presentation and communication skills needed to interact with staff, members and insureds effectively
Ability to cultivate relationships with peers and staff; educates staff to make referrals to Life Insurance
Agents
Computer skills in basic software applications, and navigating business applications specific to life insurance
Demonstrated skills in selling life insurance and annuities; Skills to develop, track and effectively follow up on leads (preferred)
Strong knowledge in sales techniques, life product line illustrations, features and benefits (preferred)
Demonstrated skills in prospecting and lead generation abilities (preferred)
Bilingual communication skills (preferred)

Education & Experience/Licenses & Certification

High School Diploma or GED
Valid Automobile Operator's License
Active State Resident Life Insurance License
Bachelor's degree in related area or an equivalent combination of education and experience
(preferred)
1+ years experience in Life Insurance and/or Annuity Sales (preferred)
CLU, ChFC and/or LUTCF Designations (preferred)

Work Environment/Physical Requirements

Works in an office environment sitting at a desk, table or computer workstation for extended periods of time. May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

#LIFE

Apply Today

Life Insurance Agent

Fairfield, California

Essential Functions

Maximizes life insurance market penetration with current members and property/casualty insureds and stays vigilant for new sales opportunities. Maintains high quality production and persistency standards to assure profitable growth. Identifies and develops sales opportunities within the community. Follows company approved sales process in the completion of required financial, activity and sales reporting.
Provides life sales support and training on lead development and identification for the frontline employees, Insurance Sales Agents (P/C) and other staff who come in contact with members/ insureds. Establishes and maintains strong working relationships with front line employees, Sales Agents and the branch management team. Notifies Agents in a timely manner of result with referred lead. Provides leads from life insureds and other calls to Sales Agents for other products/services, i.e., membership, auto/homeowners and travel insurance.
Stays well-informed of changes and developments in policy and/or external practices. Attends meetings to obtain information, provide input, keep lines of communication open, stay updated and offer sales ideas when appropriate. Keeps current in industry; maintains continuing education for licensure.
Develops annual business plan with input and involvement from the Life Sales Manager to meet goals and determine responsibilities, including new business life sales, quality standards, as well as building outstanding customer relationships. Reviews plan objectives and reassesses strategies to align performance relative to annual sales goals.
Ensures compliance with NCNU and AAA Life and regulations, as well as external regulations

Knowledge/Skills/Abilities

Strong interpersonal, presentation and communication skills needed to interact with staff, members and insureds effectively
Ability to cultivate relationships with peers and staff; educates staff to make referrals to Life Insurance
Agents
Computer skills in basic software applications, and navigating business applications specific to life insurance
Demonstrated skills in selling life insurance and annuities; Skills to develop, track and effectively follow up on leads (preferred)
Strong knowledge in sales techniques, life product line illustrations, features and benefits (preferred)
Demonstrated skills in prospecting and lead generation abilities (preferred)
Bilingual communication skills (preferred)

Education & Experience/Licenses & Certification

High School Diploma or GED
Valid Automobile Operator's License
Active State Resident Life Insurance License
Bachelor's degree in related area or an equivalent combination of education and experience
(preferred)
1+ years experience in Life Insurance and/or Annuity Sales (preferred)
CLU, ChFC and/or LUTCF Designations (preferred)

Work Environment/Physical Requirements

#LIFE

Apply Today

Life Insurance Agent

San Francisco, California

Essential Functions

Maximizes life insurance market penetration with current members and property/casualty insureds and stays vigilant for new sales opportunities. Maintains high quality production and persistency standards to assure profitable growth. Identifies and develops sales opportunities within the community. Follows company approved sales process in the completion of required financial, activity and sales reporting.
Provides life sales support and training on lead development and identification for the frontline employees, Insurance Sales Agents (P/C) and other staff who come in contact with members/ insureds. Establishes and maintains strong working relationships with front line employees, Sales Agents and the branch management team. Notifies Agents in a timely manner of result with referred lead. Provides leads from life insureds and other calls to Sales Agents for other products/services, i.e., membership, auto/homeowners and travel insurance.
Stays well-informed of changes and developments in policy and/or external practices. Attends meetings to obtain information, provide input, keep lines of communication open, stay updated and offer sales ideas when appropriate. Keeps current in industry; maintains continuing education for licensure.
Develops annual business plan with input and involvement from the Life Sales Manager to meet goals and determine responsibilities, including new business life sales, quality standards, as well as building outstanding customer relationships. Reviews plan objectives and reassesses strategies to align performance relative to annual sales goals.
Ensures compliance with NCNU and AAA Life and regulations, as well as external regulations

Knowledge/Skills/Abilities

Strong interpersonal, presentation and communication skills needed to interact with staff, members and insureds effectively
Ability to cultivate relationships with peers and staff; educates staff to make referrals to Life Insurance
Agents
Computer skills in basic software applications, and navigating business applications specific to life insurance
Demonstrated skills in selling life insurance and annuities; Skills to develop, track and effectively follow up on leads (preferred)
Strong knowledge in sales techniques, life product line illustrations, features and benefits (preferred)
Demonstrated skills in prospecting and lead generation abilities (preferred)
Bilingual communication skills (preferred)

Education & Experience/Licenses & Certification

High School Diploma or GED
Valid Automobile Operator's License
Active State Resident Life Insurance License
Bachelor's degree in related area or an equivalent combination of education and experience
(preferred)
1+ years experience in Life Insurance and/or Annuity Sales (preferred)
CLU, ChFC and/or LUTCF Designations (preferred)

Work Environment/Physical Requirements

#LIFE

Apply Today

Manager, Cyber Security - Proactive Detection

Phoenix, Arizona

We are passionate about maintaining a diverse and inclusive workplace that reflects the people and culture of the communities we serve, and fostering an environment in which everyone can realize their full potential and grow without barriers. We celebrate our differences as they make us stronger and invigorate our workplace. We believe that each of us enriches our culture by contributing unique perspectives, valuable insights and key strengths. We want each of our Team Members to feel valued, respected and supported.

Why Work For Us?

Competitive Salary and Annual Incentive Bonus Plan
Benefits – Medical, Dental, Vision, Wellness Program and more!
401K Match – The Company will match 100% of your Contribution to the first 6% you defer to your plan.
Paid Time Off- Team Members accrue Paid Time Off monthly with an additional 24 hours per year for volunteer activities.
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

Summary

The Manager will be responsible for threat detection capabilities and related HUNT efforts to detect and defend against advanced cyber attackers. Reporting to the VP of Cyber Security, the manager will mentor a small team to execute hands-on strategies to protect Member data and prevent disruption of critical systems. As leader of our HUNT team, the individual will ensure the highest possible standards for cross-cutting areas such as cyber intelligence, cyber deception, universal logging, incident response, malware analysis, team member training, tooling, and overall tradecraft development to provide a world-class threat detection capability. This role will drive measurable results while being given a high degree of autonomy to conduct HUNT campaigns across our lines of business.

Essential Functions

●   Proactive “wins” - detection of advanced intrusions, misconfiguration, orphan IT, rogue system administers, insider attempts, credential abuse, early-stage shells, and more
●   Guide and direct hypothesis-driven proactive threat hunting operations
●   Manage response efforts against relevant or newly identified IOCs
●   Actively research new TTPs from public and internal reporting
●   Provide technical direction while responding to cyber events
●   Respond to threats in real time, through diagnosis, communication, and remediation
●   Coordinate defense in depth protections with third-party providers for threat intelligence, threat analysis, and threat remediation
●   Coordinate security initiatives between SOC and HUNT team
●   Lead/mentor cyber threat hunt team members and communicate EDR efforts with executive leadership regarding matters of significant importance

Knowledge/Skills/Abilities

● Familiar with common threat vectors and malware analysis tools
● Ability to perform forensics to validate security findings and experience using EDR or open source forensic tools

●   Working knowledge of relevant analytical tools/services: WireShark, Passive DNS, VirusTotal, CrowdStrike, Kali Linux etc
●   Experience with SIEM and Network Security Monitoring tools
●   Coding skills (Powershell, VB, Python, Splunk Query Language)

Education & Experience / Licenses & Certification

● BA/BS degree in related area and/or equivalent work experience
● 5+ years experience in performing forensic investigations and leading teams

● 3+ years leadership experience
● OSCP, CCNP, and/or a portfolio of hands-on skills

Work Environment/Physical Requirements

**Please note that you will be asked to complete a candidate assessment following your application, via email. Your application will not be considered until the assessment has been completed.**

We’ll value your skills and experience. We’re building a performance organization with heart and developing a pipeline of tomorrow’s leaders. Your work will be enhanced with training opportunities, a mentoring program and our Promote-from-within philosophy. We celebrate our diversity and leverage the power of many minds.

Apply Today

Member Experience Associate

Pinole, California

Summary:

The Member Experience Associate acts in a service and sales capacity, responsible for providing caring, outstanding Member service with heart while actively promoting cross sales referrals, sales and branch promotions. This location prefers a P&C or Personal Lines licensed candidate. Bilingual Chinese speakers a plus!

Essential Functions

Performs routine sales, service and operational functions for AAA Members including; DMV, cashiering, auto travel, notary and insurance sales support, with expectations for maintaining required standards, policies and procedures.
Understands and actively promotes products and services to achieve individual goals in support of meeting organization goals and objectives.
Overcomes obstacles that create barriers to Team Member or branch efforts and identifies process improvement opportunities and proposes solutions.
Acts as an agent for change while promoting AAA’s guiding principles and core values.

Knowledge/Skills/Abilities

Demonstrates sales and service skills. Able to effectively interact, face-to-face, with new, prospective and existing Members.
Accuracy and comfort handling money, making change, balancing cash drawer.
Good computer skills, proficient in both reading and basic arithmetic.
Good written and verbal communication skills in person and over the phone.
Ability to multitask in response to requests, requirements and Member/Team Member expectations. Ability to accept feedback and correct course as necessary.

Education & Experience / Licenses & Certification

High school diploma or GED required.
Two years sales or customer service experience.
Experience working with sales and service standards and goals.
Current & valid Driver's License with clean history may be required.
Bonding and fingerprinting may be required.
P&C Licensing preferred
Bilingual Chinese is a plus.

Work Environment/Physical Requirements

Works in a variety of office environments where standing, walking or sitting at a desk, table or computer workstation may be required for extended periods of time.
May travel by car, plane or other form of transportation to attend business meetings or conferences.
May be required to work in one or more locations in a defined service area. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer

Apply Today

Product Lead - GIG Car Share

Berkeley, California

At A3 Labs we come to work to dream, design and define how we will live and move into the future. We exist to harness these forces for the benefit of Members and future generations, humanizing disruptive change for the betterment of the communities we serve. We’re looking for bright, passionate, and collaborative people to join our tight-knit team as we innovate in the spirit of service.

Summary

Discovers, develops and evaluates new product ideas, enhancements to existing products or product extensions, and translates research discoveries into usable and marketable products. Leads, plans and tracks all phases of the product life cycle, from inception to introduction into the marketplace. Develops design briefs for new product ideas, including specifications, sketches and/or models to present a clear, focused concept for consideration.

Essential Functions:

Product Management

Help define product vision and execution
Translate insights from research, analytics and user data to user stories, product requirements and features
Help build and execute product roadmap
Be a key player on the team to remove roadblocks and drive team success

Product Development

Work with engineering team to build and launch new features
Leverage agile methodologies and design thinking to test assumptions quickly
Scope feature development and help drive implementation & execution
Complete special projects as assigned

Research

Research and analyze user needs
Plan research projects along side Product & Business stakeholders
Run research projects to understand and communicate user needs to the team

Data Analysis

Analyze research data to understand trends in product usage, gaps in current experience and Member needs
Help translate analytics data into actionable insights
Help identify & develop specific customer segments

Knowledge/Skills/Abilities

A problem solver who is able to make smart simplifying assumptions
Self-starter with ability to handle multiple activities
Excellent analytical, problem-solving, organizational, verbal, written and presentation communication and interpersonal skills. A cross-functional influencer with ability to build strong relationships
Deep interest in creating and analyzing products
Ability to thrive under pressure and function effectively in a fast-paced environment, providing strong leadership skills and managing multiple projects simultaneously
Demonstrated capacity for developing and understanding strategy with a strong aptitude for determining the optimal way to position products in the market
Solid written and oral communication skills

Education & Experience/Licenses & Certification

Bachelor's degree (Required)
4+ years combined experience in product management (Required)

Apply Today

Product Lead, Senior

Phoenix, Arizona

Essential Functions

Product Management

Help define product vision and execution
Translate insights from research, analytics and user data to user stories, product requirements and features
Help build and execute product roadmap
Be a key player on the team to remove roadblocks and drive team success

Product Development

Work with engineering team to build and launch new features
Leverage agile methodologies and design thinking to test assumptions quickly
Scope feature development and help drive implementation & execution
Complete special projects as assigned

Research

Research and analyze user needs
Plan research projects along side Product & Business stakeholders
Run research projects to understand and communicate user needs to the team

Data Analysis

Analyze research data to understand trends in product usage, gaps in current experience and Member needs
Help translate analytics data into actionable insights
Help identify & develop specific customer segments

Knowledge/Skills/Abilities

A problem solver who is able to make smart simplifying assumptions
Self-starter with ability to handle multiple activities
Excellent analytical, problem-solving, organizational, verbal, written and presentation communication and interpersonal skills. A cross-functional influencer with ability to build strong relationships
Deep interest in creating and analyzing products
Ability to thrive under pressure and function effectively in a fast-paced environment, providing strong leadership skills and managing multiple projects simultaneously
Demonstrated capacity for developing and understanding strategy with a strong aptitude for determining the optimal way to position products in the market
Solid written and oral communication skills

Education & Experience/Licenses & Certification

Bachelor's degree (Required)
4+ years combined experience in product management (Required)

#A3

Apply Today

Security Officer

Tempe, Arizona

AAA recently acquired SAFE Security, the 11th largest smart home security company in the United States, with the vision to become the most trusted brand in this industry. With your help, we aspire to provide the same peace of mind at home as we have provided on the roads for the last 100 years.

AAA Smart Home is looking for Security Officers in Scottsdale/North Scottsdale, Tempe, Carefree and Paradise valley areas to join our team! We have multiple shift positions open with opportunities for overtime!

WHY WORK FOR US?

Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching
Paid Time Off – Ten hours per month, nine holidays annually
Collaborative Environment – AAA Smart Home will value your contribution to providing exceptional service to our members

ESSENTIAL FUNCTIONS:

Security Officer will be responsible for overseeing the safe and secure operation of the entrance to a gated community including:

KNOWLEDGE AND SKILLS:

Provide vehicle access control services in a professional and proficient manner at all times to the residents of the manned gated communities
Provide a visual security presence (unarmed)
Monitor and authorize entrance and departure of residents and guests
Report daily activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences
Sort and distribute mail to incoming resident
Other tasks and duties as assigned
If required by the Officer-In-Charge, assist with the preparation of the weekly payroll summary and timecards for delivery to the Main Office on schedule
Proper completion to include content, numbering and logging of Incidents Reports
Proper use of all other forms associated with access control and/or gatehouse operations
Prepare and submit to the Officer-In-Charge necessary information/data for the preparation of the monthly “Gate Activity Report”
Assist in monitoring and maintaining gate supplies

EDUCATION, CERTIFICATIONS/LICENSES

Must be at least 18 years old
Must have a valid and current Arizona Security Card Certification (Guard Card)
Ability to communicate clearly and effectively in English (both written and oral)
Must have a phone (home or cell)
Must have a friendly demeanor and great customer service skills
Must possess a valid AZ driver's license with a clean driving record of 3+ years
Be a high school graduate or have a GED
Possess effective customer service skills
Have a neat and professional appearance
Have reliable transportation
Must be able to pass a full criminal and background check, and drug test

#SAFE

Apply Today

Security Officer - Part Time

Tempe, Arizona

AAA recently acquired SafeGuard, the 11th largest smart home security company in the United States, with the vision to become the most trusted brand in this industry. Safeguard, has been Protecting Arizona families and businesses for over 50 years; we are Arizona's largest locally-operated security provider. With an A+ Better Business Bureau Ranking, we prove every day that we love being there for and helping our customers. We work hard to create an environment where you can thrive and use your skills and talents to help us deliver legendary Customer Service. You’ll help positively impact every homeowner and the communities that we serve, too.

A3 Smart Home is looking for Part Time Security Officers to join our team! We have multiple shift positions open with opportunities for overtime!

WHY WORK FOR US?

Collaborative Environment – AAA Smart Home will value your contribution to providing exceptional service to our members

REQUIRED DUTIES

Alarm Verification - promptly respond to alarms in your designated area prompted by our onsite monitoring facility
Vacation Service - check homes and provide pre-authorized requested service for a period when the client is away from home
Patrol Accounts - check accounts daily/nightly as contracted with customers
Maintain regular records and effectively communicate with dispatch, customers, etc.
Safe and courteous operation of the designated patrol vehicle observing all state and municipal traffic laws; all traffic rules specified by the bylaws of the any community which you may enter; and all traffic and vehicle operation rules of Safeguard Security & Communications, Inc.;
Proper maintenance of the designated patrol vehicle, e.g. routine, scheduled, preventive or corrective maintenance, vacuuming, car washes, etc.
Responding to burglar alarms at businesses and residences while following all prescribed procedures and instructions
Completion of daily assigned tasks, e.g. red-tag checks, interior checks, initial interior checks, spot checks, courtesy patrols, etc.
Completion, without exception, of unique duties as assigned for your designated beat and shift
Keeping the Patrol Division Supervisor informed of all problems, unique situations, etc. that occur on your shift
Entering all pertinent and necessary information into Silvertrac
Operation of KNOX KeySecure Boxes
Proper preparation of Incident reports to include content, numbering and logging
Proper use, completion and submission of all forms associated with patrol activities and/or duties
Assisting the Patrol Division Supervisors and/or Patrol Division Operations Supervisor with coverage of open shifts within the Division

QUALIFICATIONS

Must be at least 21 years old
Must obtain a valid and current Arizona Security Card Certification (Guard Card)
Ability to communicate clearly and effectively in English (both written and oral)
Must have a phone (home or cell)
Must have a friendly demeanor and great customer service skills

Working Environment/Physical Requirements:

Acceptable eyesight to include the ability to drive during day, twilight or darkness even with inclement weather
Ability to work or drive 12 or more hours as necessary
Ability to stoop, bend or lean several times during a scheduled work shift;
Ability to drive for two (2) or more hours uninterrupted
Ability to enter/exit the patrol vehicle safely numerous times during a scheduled work shift
Ability to stand for two (2) or more hours uninterrupted
Ability to safely lift and carry 50 pounds for up to 25 feet
Safely lift and carry twenty (20) pounds for one hundred (100) feet on sloped terrain with various surfaces while maintaining balance and footing
Safely walk on various terrain and surfaces while maintaining balance and footing
Safely scale or climb over a three (3) foot wall
Safely carry, utilize and perform simple tasks requiring a four (4) foot ladder
Ability to hold or otherwise carry a flashlight, Knox key/key, Entry Slip book, radio/phone, pager, etc., while walking on various surfaces;
Ability to lock/unlock doors or gates as necessary

#SAFE

Apply Today

Senior Analytics Developer - Remote

Phoenix, Arizona

Why Work For Us

Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Work from home opportunity - Candidates must be located in Utah or Arizona

Summary:

AAA is looking for a Sr Analytics Engineer to join our growing digital delivery team. The ideal candidate will deliver innovative technical solutions that solve data and analytics challenges. Analytics Engineers work with our development and marketing teams on AAA's data and analytics projects, including data layer architecture and implementation, tag management configuration and coding, journey mapping and segment creation, data lake integration, and analytics QA.

Sr Analytics Engineer - Tealium/Google 360

As part of the digital development team, this role will partner closely with internal clients to gather requirements, produce analytics integrations that enable our digital strategy. Our results-driven team leverages analytics to support experiences that resonate, engage, and delight customers at every stage of the buying process. In addition, we help the marketing team to make better decisions about how, when, and what to sell by organizing data and capitalizing on trends across the customer experience.

Essential Functions

Works with colleagues to build, develop, and deploy custom website functionality as needed. Works closely with the developer team to ensure that projects are delivered correctly and on time.

Manages and designs our Google 360/Telium website integrations
Collaborate with data strategists, business analysts, creatives, and developers to help solve client data needs by leveraging technical background and analytical skills
Perform auditing, discovery, and documentation of analytics implementations to help clients explore, configure and customize their reporting
Serve as subject matter expert (SME) and educator on analytics implementation, best practices, technologies, and platforms
Problem solve analytics code defects and make updates to analytics codebases
Will participate in backlog management and sprint priority setting

Knowledge/Skills/Abilities

Expert with Google 360 implementation (not an analyst position)
Preferred knowledge of Tealium IQ and Tealium Audience Stream
The ability to write coherent technical documentation
The ability to present analytics concepts to clients
Excellent interpersonal and oral communication skills
Highly motivated, team-oriented, self-learner, responsible, and focused on exceeding expectations

Education & Experience/Licenses & Certification

3 to 5 years minimum experience working with related technology in an agile team environment

Work Environment/Physical Requirements

Can be based remotely depending upon capabilities, maturity, leadership acumen and personal situation. Works in an office environment sitting at a desk, table or computer workstation for extended periods of time. May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

**Please note that you will be asked to complete a candidate assessment following your application, via email. Your application will not be considered until the

assessment has been completed.**

AAA…we're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service. We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members. We're community-minded, and celebrate the growth, development, and successes of our diverse Team Members. Whether you’re just starting your journey or looking to grow your career, we’ll support you every step of the way.

Apply Today

Tow and Battery/Light Service

Las Vegas, Nevada

Why Work For Us?

Great Pay - with the opportunity for increases when performance skill blocks are achieved
Training – You’ll attend a thorough, comprehensive, training program
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Monthly bonus potential
Paid Time Off- Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Essential Functions

Driving and operating a service vehicle (i.e. flat tire changes, lock-out, fuel delivery services, etc.)
On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving
Leverages sales skills for offering products and services from AAA to member during service interaction
Utilizing on-board computer, radio communications, and mapping systems
Completion of daily paperwork (i.e. call-logs, battery invoices, cash receipts, etc.)

Knowledge/Skills/Abilities

Clear and proficient verbal and written communication even under pressure
Common knowledge of vehicle components and the common reasons for vehicle failure
Demonstrates problem solving and listening skills to evaluate member safety as well as the ability to discern safety issues and respond appropriately
Ability to drive a manual/automatic shift vehicle

Education & Experience/Licenses & Certification

Two (2) years of experience in a customer contact role
Education and training. I.E.: AAA Compliance Training, RPST,TSAAC, Lock-out, PSP, Battery Service Training
Vocational technical automotive training/certification or equivalent experience (preferred)
ASE (Automotive Service Excellence) certification(preferred)

Work Environment/Physical Requirements

Works outdoors at vehicle sites when servicing vehicles. Lifting and carrying tires and parts, weighing up to 50 pounds, several times a day; bending, kneeling and stooping as required for service calls. Works in all weather and all traffic conditions. Vehicle recovery sites may be wet, messy and hazardous. Service Providers are required to provide a photograph for identification purposes.

Apply Today

Tow and Light Service Driver

San Rafael, California

Why Work For Us?

Great Pay - with the opportunity for increases when performance skill blocks are achieved
Training – You’ll attend a thorough, comprehensive, training program
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Monthly Bonuses!
Paid Time Off- Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Essential Functions

Driving and operating a service vehicle (i.e. flat tire changes, lock-out, fuel delivery services, etc.)
On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving
Leverages sales skills for offering products and services from AAA to member during service interaction
Utilizing on-board computer, radio communications, and mapping systems
Completion of daily paperwork (i.e. call-logs, battery invoices, cash receipts, etc.)

Knowledge/Skills/Abilities

Clear and proficient verbal and written communication even under pressure
Common knowledge of vehicle components and the common reasons for vehicle failure
Demonstrates problem solving and listening skills to evaluate member safety as well as the ability to discern safety issues and respond appropriately
Ability to drive a manual/automatic shift vehicle

Education & Experience/Licenses & Certification

Two (2) years of experience in a customer contact role
Education and training. I.E.: AAA Compliance Training, RPST,TSAAC, Lock-out, PSP, Battery Service Training
Vocational technical automotive training/certification or equivalent experience (preferred)
ASE (Automotive Service Excellence) certification(preferred)

Work Environment/Physical Requirements

#ERS

Apply Today

Tow and Light Service Driver

Sacramento, California

Why Work For Us?

Great Pay - $17/hr with the opportunity for increases when performance skill blocks are achieved
Training – You’ll attend a thorough, comprehensive, training program
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Monthly Bonuses!
Paid Time Off- Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Essential Functions

Driving and operating a service vehicle (i.e. flat tire changes, lock-out, fuel delivery services, etc.)
On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving
Leverages sales skills for offering products and services from AAA to member during service interaction
Utilizing on-board computer, radio communications, and mapping systems
Completion of daily paperwork (i.e. call-logs, battery invoices, cash receipts, etc.)

Knowledge/Skills/Abilities

Clear and proficient verbal and written communication even under pressure
Common knowledge of vehicle components and the common reasons for vehicle failure
Demonstrates problem solving and listening skills to evaluate member safety as well as the ability to discern safety issues and respond appropriately
Ability to drive a manual/automatic shift vehicle

Education & Experience/Licenses & Certification

Two (2) years of experience in a customer contact role
Education and training. I.E.: AAA Compliance Training, RPST,TSAAC, Lock-out, PSP, Battery Service Training
Vocational technical automotive training/certification or equivalent experience (preferred)
ASE (Automotive Service Excellence) certification(preferred)

Work Environment/Physical Requirements

#ERS

Apply Today

Auto Glass Sales and Service Representative

Scottsdale, Arizona

Automotive General Service Technician

Vacaville, California

Why Work With Us!

Exceptional benefits within 30 days of hire, with employee contribution to Medical/Dental/Vision premiums
401K Matching $1 to $1 up to 6% annually
Opportunity for advancement
15 Paid Days off, some Saturdays and no Sunday work hours
Tuition reimbursement for ASE Certifications
Clean well equipped shops with high car count
Free AAA Membership and numerous employee discounts

Job Responsibilities:

Performs oil changes and lubrication service for member and nonmember vehicles.
Performs tire repairs and installation service for member and nonmember vehicles.
Performs other minor repairs as assigned by Lead Tech or Service Advisor, according to their abilities.
Assist upper level technicians as needed and for experience.
Test drives vehicles when practical for any/all performance or drivability concerns before performing work
- Exception: when unsafe or vehicle not drivable
- Retest drives after repairs completed to verify that repair solved defined problems
Maintains clean and safe work environment; cleans spills and debris immediately to reduce hazards
Maintain company provided equipment and machinery
Follows company and industry safety rules and regulations
Reports all unsafe conditions to supervisor including but not limited to lifts, overhead doors, and equipment
Attends all required training, seeks additional training to maintain and increase effectiveness
Keeps up to date on industry trends and repair procedures.
Attends and successfully completes at least 12 hours of continuing auto repair training per year sponsored and/or provided by the club.
Maintains customer vehicles in regard to cleanliness and does not tune or otherwise adjust any controls within the vehicle.
Verifies as soon as practicable that parts ordered for the vehicle assigned to them are correct.
Performs all repairs according to MAP (Motorist Assurance Program), OEM (Original Equipment Manufacturers) or accepted industry standard.
Performs digital inspection and documents to their full potential. Notates all pertinent information into the shop inspection or management system, attaches all photos or videos to illustrate repairs or needs to the inspection.
Assures all comeback related repairs are prioritized as directed by manager or lead.
Communicates effectively as necessary with manager, service advisors and other technicians to contribute to the overall performance of the location
Responsible for the safety and accuracy of all repairs made and or systems inspected to assure vehicle is as safe or more safe condition as was prior to work commencing
Performs other related duties as assigned.
Note: May require travel to different locations on an as needed basis

Knowledge/Skills/Abilities

Effective verbal and written communication skills in the language(s) required for the role, as justified for business necessity
Effective organization, interpersonal and negotiation skills
Ability to work scheduled hours as necessitated by business need
Math and computer skills with experience using software applications including word processing, spreadsheets, browsers, and email
Member service focus
Automotive/mechanical background
Ability to drive vehicles equipped with manual transmission
Knowledge of equipment/tool operation and diagnostic/repair procedures
Maintains 20% productivity measured by hours worked/hours flagged

Education & Experience/ Licenses & Certifications

High School diploma or equivalent certification (GED)
Valid driver license and acceptable driving record
Six months experience in general repair, lube services and or tire shop

Work Environment/Physical Requirements

Ability to lift and or carry up to 50lbs
Standing, bending, kneeling, pushing, reaching, lifting, climbing ladders
Exposure to loud noises

Apply Today

Automotive Repair Technicain II

Vacaville, California

Why Work For Us!

Exceptional benefits within 30 days of hire, with employee contribution to Medical/Dental/Vision premiums
401K Matching $1 to $1 up to 6% annually
15 Paid Days off, some Saturdays and no Sunday work hours
Tuition reimbursement for additional ASE Certifications
Clean well equipped shops with high car count
Free AAA Membership and numerous employee discounts

Job Responsibilities:

Performs work that is indicated on Approved Repair Orders.
Performs only needed and or customer requested services on vehicles.
Performs all repairs according to MAP (Motorist Assurance Program), OEM (Original Equipment Manufacturers) or accepted industry standard procedures
Assures all repairs are for the benefit of the member/customer.
Test drives all vehicles when practical for any/all performance or drivability concerns before performing work
- Exception: when unsafe or vehicle not drivable
- Retest drives after repairs completed to verify that repair solved defined problems
Maintains clean and safe work environment; cleans spills and debris immediately to reduce hazards
Maintain company provided equipment and machinery
Follows company and industry safety rules and regulations
Reports all unsafe conditions to supervisor including but not limited to lifts, overhead doors, and equipment
Attends all required training, seeks additional training to maintain and increase effectiveness
Keeps up to date on industry trends and repair procedures.
Attends and successfully completes at least 24 hours of continuing auto repair training per year sponsored and/or provided by the club.
Maintains customer vehicles in regard to cleanliness and does not tune or otherwise adjust any controls within the vehicle.
Verifies as soon as practicable that parts ordered for the vehicle assigned to them are correct.
Performs digital inspection and documents to their full potential. Notates all pertinent information into the shop inspection or management system, attaches all photos or videos to illustrate repairs or needs to the inspection.
Assures all comeback related repairs are prioritized as directed by manager or lead.
Communicates effectively as necessary with manager, service advisors and other technicians to contribute to the overall performance of the location
Responsible for the safety and accuracy of all repairs made and or systems inspected to assure vehicle is as safe or more safe condition as was prior to work commencing
Performs other related duties as assigned.
Note: May require travel to different locations on an as needed basis

Knowledge/Skills/Abilities

Effective verbal and written communication skills in the language(s) required for the role, as justified for business necessity
Effective organization, interpersonal and negotiation skills
Ability to work scheduled hours as necessitated by business need
Math and computer skills with experience using software applications including word processing, browsers, and email
Member service focus
Ability to drive vehicles equipped with manual transmission
Knowledge of equipment/tool operation and diagnostic/repair procedures
Maintains 100% productivity as measured by dividing hours worked by labor hours flagged

Education & Experience/ Licenses & Certifications

High School diploma or equivalent certification (GED)
Valid driver license and acceptable driving record
At least four years experience as an automobile technician
ASE Master Tech with L1 certification level or equivalent OEM certifications and fulfills ASE requirement within one year of hire. .
Smog Repair and Testing Certification preferred (CA only)

Work Environment/Physical Requirements

Ability to lift and or carry up to 50lbs
Standing, bending, kneeling, pushing, reaching, lifting, climbing ladders
Exposure to loud noises

Apply Today

Bilingual Member Experience Associate

Elk Grove, California

Why work for us?

Benefits – Access to Medical, Dental, and Vision program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Paid Time Off – Accrual of 17 PTO days your first year, nine paid holidays annually, and 24 hours earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

Essential Functions:

Performs routine sales, service and operational functions for AAA Members including; DMV, cashiering, auto travel, notary and insurance sales support, with expectations for maintaining required standards, policies and procedures.
Understands and actively promotes products and services to achieve individual goals in support of meeting organization goals and objectives.
Overcomes obstacles that create barriers to Team Member or branch efforts and identifies process improvement opportunities and proposes solutions.
Acts as an agent for change while promoting AAA’s guiding principles and core values.

Knowledge/Skills/Abilities:

Demonstrates sales and service skills. Able to effectively interact, face-to-face, with new, prospective and existing Members.
Accuracy and comfort handling money, making change, balancing cash drawer.
Good computer skills, proficient in both reading and basic arithmetic.
Good written and verbal communication skills in person and over the phone.
Ability to multitask in response to requests, requirements and Member/Team Member expectations. Ability to accept feedback and correct course as necessary.
Bilingual in Mandarin/Cantonese or Punjabi/Hindu required.

Education & Experience / Licenses & Certifications:

High School Diploma or GED required.
Two years sales or customer service experience.
Experience working with sales and service standards and goals.
Current & valid Driver's License with clean history may be required.
Bonding and fingerprinting may be required.
P&C Licensing may be required.

Work Environment/Physical Requirements:

Works in a variety of office environments where standing, walking or sitting at a desk, table or computer workstation may be required for extended periods of time.
May travel by car, plane or other form of transportation to attend business meetings or conferences.
May be required to work in one or more locations in a defined service area. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

#MEA

Apply Today

Customer Service Representative Work From Home

Tempe, Arizona

AAA Smart Home Customer Experience Team is growing and has an immediate need for passionate, energetic, customer-focused team members with a positive attitude to join our customer support environment. If you are passionate about helping others, have a strong sense of empathy, enjoy a fast paced environment, have the gift of listening and problem solving, then we want you to consider joining our amazing team!

WHY WORK FOR US?

Great Pay - $16.00/hour starting & career path for $2 increase!
Career Growth - We offer a leadership development program where you can be promoted as early as 6 months with a pay increase
Training – You’ll attend a thorough, comprehensive 2 week training program
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching up to 4%
Paid Time Off – Ten hours per month, nine holidays annually
Collaborative Environment – AAA Smart Home will value your contribution to providing exceptional service to our members

Job Description

Essential Functions:

Operate automatic call distribution (ACD) telephone set and PC Windows-based applications, to accurately receive record and respond to Members’ requests
Properly answer and accurately process incoming telephone calls regarding service and other related areas, while demonstrating a pleasant and professional telephone manner. Take action, as necessary, to appropriately respond to a Member's needs and concerns
Listen and probe for additional information as necessary. Make sound decisions concerning the prioritization of service (e.g., safety concern, extreme hardship to Member)
Identify situations that require special handling and coordinate with appropriate unit as necessary.
Accurately enter information, comments and complaints regarding Members’ needs, including any special service considerations, in the system application. Forward complaint information to appropriate support for follow-up
Process credit card and member billing transaction via available applications
Suggest cross-selling opportunities that will enhance Member's experience; promote related programs as required by the Member’s individual situation

Knowledge/Skills/Abilities

Clear verbal and written communications.
Basic mathematical, typing (35 wpm minimum), computer (basic usage and functions) and data entry skills
General awareness of AAA products, and services
Passion for customer service
Ability to navigate through navigation system (Google Maps)
Ability to respond to customer inquiries and interact with others at a level normally acquired through the completion of a high school diploma or equivalent and two (2) years of customer service experience (preferred)
Effective analytical, written and oral communication skills to enable accurate completion of assignments, proper handling of problem situations and constructive interaction with others
Ability to work overtime and/or holidays as necessitated by business and/or weather conditions.
Ability to identify customer needs and recommend solutions
Able to work weekends

Education & Experience / Licenses & Certification

High School diploma or equivalent required, college education credits preferred
6 months – 2 years prior customer service experience, retail or banking is preferred
Bi-Lingual Spanish preferred

#LYN

Apply Today

Developer Node JS/React Frontend - Remote

Clearfield, Utah

Why Work For Us?

Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

This is a Work From Home Opportunity, candidate MUST reside in Utah or Arizona

Summary:

As part of the digital development team, this role will be responsible for designing and developing new features and functionality producing clean, efficient code based on specification and within the guidelines of the website’s architecture, ensuring high-performance and availability. Work closely with designers and developers to ensure an effective, visually appealing, and intuitive implementation. Senior developers will manage all technical aspects of the NodeJs/React CMS. Work closely with product managers and developers to ensure an effective, visually appealing, and intuitive implementation. Provides leadership and mentoring to teammates. Oversees work backlogs and team workloads. Assignments are broad in nature, requiring latitude for independent action.

Essential Functions

Works with colleagues to build, develop, and deploy custom website functionality as needed. Works closely with the developer team to ensure that projects are delivered correctly and on time.

Document solutions with concise and clear explanations.
Nimble troubleshooting of issues.
Evaluate code to ensure that it is valid, is properly structured, meets industry standards, and is compatible with various browsers, devices, or operating systems.
Responsible for the implementation and testing of technical solutions. Adheres to accepted best practice coding standards.
Tests, develops, builds, and coordinates the integration of new products per production requirements.
Solutions Consulting: Participate as a technical consultant on a variety of web-related projects.

Knowledge/Skills/Abilities

Expert in web technologies including Nodejs HTML/ css, scss, javascript es6
Experience with React, Angular and component-based front end development
Passionate about using the full capabilities of JavaScript/HTML/CSS in the browser to effect good design, clean code, and elegant user interactions.
Experience with Responsive lay outing

Education & Experience/Licenses & Certification

2 to 5 years minimum experience working with related technology in an agile team environment

Work Environment/Physical Requirements

**Please note that you will be asked to complete a candidate assessment following your application, via email. Your application will not be considered until the

assessment has been completed.**

Apply Today

Director, Sales Support & Analytics

Walnut Creek, California

Why Work For Us?

Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Summary

The Director, Sales Planning & Analytics leads the Retail Channel’s annual planning and regional goal setting processes and enables the delivery of those plans and goals via business tracking, analytics and the generation of actionable insights that result in ongoing enhancements to the Retail Channel’s operating plan.

Essential Functions

Develop annual operating plans in collaboration with internal stakeholders in Field Sales, Finance and Marketing to drive new customer acquisition.
Manages overall business unit reporting and metric development to ensure successful delivery of business goals and initiatives.
Lead development and implementation of dashboard reporting and analytical tools used to improve sales productivity
Collaborate with Field Sales leaders to implement productivity improvements gleaned from analytics
Guides and supports a team of business analysts with synthesizing complex data from multiple sources of information into actionable insights that guide Retail Channel focus
Partner with Sales leadership, HR, and Finance, to design and deploy sales incentive plans
Manage and develop team members to deliver business objectives and enable team members to step into leadership roles.

Knowledge/Skills/Abilities

Proven exceptional analytical, planning, problem solving, and solution design skills.
Ability to discern between best theoretical solutions and best realistic solutions.
Expertise and proven track record in managing complex, multi-functional initiatives.
Strong communication abilities applied throughout all key levels in the organization, including both verbal and written communications.
Excellent strategic, organizational, and problem solving skills.
Expert knowledge and application of principles, theories and concepts applicable to consulting and ability to manage others to achieve results.
Expert research and investigation skills.
Excellent application skills required, including Excel, Tableau, MicroStrategies and other desktop applications.

Education & Experience / Licenses & Certification

Bachelor's degree required; business, engineering, or mathematics preferred.
Advanced degree preferred.
Experience with analytics tools preferred.
8+ years experience conducting financial and/or business analysis.
5+ years Project /Program Management or Consulting Experience.
3+ years leadership experience.

Work Environment/Physical Requirements

Apply Today

Gate technician

Tempe, Arizona

Job Summary

This position exists to provide maintenance services to our clients that have a gate maintenance contract through scheduled preventative maintenance, emergency services and other client needs

Essential Functions:

Conduct preventative maintenance on gates for clients with contracted services
Provide emergency gate repair for clients with contracted services
Provide similar assistance with access, camera and s conduct preventative maintenance on gates for clients with contracted services.
Provide trouble shooting and repair for damaged or malfunctioning gates for clients with contracted services
Provide similar assistance with access, camera and similar systems
Document service and installation actions by completing forms, reports, logs and records

Why work for us?

Training - Career Advancement!
Great Benefits - Medical/Dental/Vision
Retirement - 401k matching up to 4%
Work/Life Balance - PTO 3 Weeks + 9 paid holidays

Education, Skills, Competencies, Certifications, Licenses:

One year experience in gate operator repair and installation or welding experience
Use of basic hand tools and manual labor
Strong attention to detail
Mechanically-inclined; Safety oriented
Clean driving record and ability to pass background check/Drug test
High School diploma or GED equivalent (required)

Working Environment/Minimum Physical Requirements:
Use of basic hand tools and manual labor

#SAFE

Apply Today

Inside Sales Representative - Remote

Phoenix, Arizona

AAA acquired SAFE Security, the 11th largest smart home security company in the United States, in November 2018 with the vision to become the most trusted smart home security provider in America. With your help, we aspire to provide the same peace of mind at home as we have provided on the roads for the last 100 years.

We’re looking for a results-driven "Hunter" to actively seek out, engage, and close customer prospects. You will be part of a team that has a MUST WIN attitude matched by an unparalleled support staff. We’re looking for a closer, self-motivated, individuals with a professional presence. You will have high income potential with monthly payouts! Offering full-time and part-time shifts.

This is a quota-carrying role, primarily responsible for driving new revenue.

Why work for us?

Compensation - salary plus uncapped commission
Benefits – Medical, Dental, Vision, and more!
401k Matching – $1 for $1 company match up to 4% of pay
Paid Time Off – Accrual of 3 weeks PTO and nine holidays annually
Career Growth – Move up your career, internal candidates receive top priority

Summary:

The Inside Sales Representative is responsible for inbound and outbound B2C leads, advancing the sales process, closing new and upgrading existing business and achieving opportunity-based sales quotas. The Inside Sales Representative will conduct research to best qualify leads and reach business targets through telephone and email

Job Duties:

Utilize a consistent contact attempt process via phone and e-mail to nurture, qualify and sell prospects generated by marketing campaigns and ‘cold-calling’ in a production focused environment
Prospect, educate and qualify leads to create sales-ready opportunities
Effectively communicate A3SH’s solutions and value propositions to prospects who may yet be unfamiliar with them leading to demand for A3SH’s ’s solutions
Manage your pipeline with precision, and consistently develop strategies to grow your business
Follow the established sales process and consistently using Salesforce.com to document prospect interactions – ensuring efficient lead management
Consistently monitor market trends and educate yourself on industry best practices to offer valuable perspective to your clients

Requirements:

Ability to qualify opportunities involving multiple key decision makers
Ability to build and maintain lasting relationships with customers
Exceptional verbal communication and presentation skills
Understanding and experience in professional selling processes
Genuine passion for the sales discipline and for helping clients succeed
Ability and desire to thrive in a fast moving, ever-evolving environment
Ability to perform basic calculations and mathematical figures
Bilingual- Spanish preferred

Educations & Experience/Licenses & Certifications:

BA a plus but not required
Minimum of two years' direct work experience in inside or outside sales capacity
Demonstrated success in qualifying opportunities involving multiple decision makers
Demonstrated ability to convert prospects and close deals and achieve sales quotas
Experience with customer relationship management software
Overtime as required; Saturday and Sunday hours on a rotation basis is required

#LYN

Apply Today

Inside Sales Rep. P/T & F/T Work From Home Las Vegas

Las Vegas, Nevada

This is a quota-carrying role, primarily responsible for driving new revenue.

Why work for us?

Compensation - salary plus uncapped commission
Benefits – Medical, Dental, Vision, and more!
401k Matching – $1 for $1 company match up to 4% of pay
Paid Time Off – Accrual of 3 weeks PTO and nine holidays annually
Career Growth – Move up your career, internal candidates receive top priority

Summary:

Job Duties:

Utilize a consistent contact attempt process via phone and e-mail to nurture, qualify and sell prospects generated by marketing campaigns and ‘cold-calling’ in a production focused environment
Prospect, educate and qualify leads to create sales-ready opportunities
Effectively communicate A3SH’s solutions and value propositions to prospects who may yet be unfamiliar with them leading to demand for A3SH’s ’s solutions
Manage your pipeline with precision, and consistently develop strategies to grow your business
Follow the established sales process and consistently using Salesforce.com to document prospect interactions – ensuring efficient lead management
Consistently monitor market trends and educate yourself on industry best practices to offer valuable perspective to your clients

Requirements:

Ability to qualify opportunities involving multiple key decision makers
Ability to build and maintain lasting relationships with customers
Exceptional verbal communication and presentation skills
Understanding and experience in professional selling processes
Genuine passion for the sales discipline and for helping clients succeed
Ability and desire to thrive in a fast moving, ever-evolving environment
Ability to perform basic calculations and mathematical figures
Bilingual- Spanish preferred

Educations & Experience/Licenses & Certifications:

BA a plus but not required
Minimum of two years' direct work experience in inside or outside sales capacity
Demonstrated success in qualifying opportunities involving multiple decision makers
Demonstrated ability to convert prospects and close deals and achieve sales quotas
Experience with customer relationship management software
Overtime as required; Saturday and Sunday hours on a rotation basis is required

#LYN

Apply Today

Sales Associate - Work From Home MUST LIVE IN UTAH

Clearfield, Utah

Why work for us?

Great Pay – $13.50/hour with the ability to increase to $15.12 with performance based skill block increases
Commission - ability to earn commission on each sell
Training – You’ll attend a thorough, comprehensive training program
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Paid Time Off
24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Summary

Sales Associates serve our Members by selling and servicing memberships. Sales Associates thoughtfully assist our Members to acquire, maintain and make the most of their membership in AAA.

Essential Functions

Uses sales techniques and product knowledge to identify customer-specific needs to generate new sales to prospective and current Members. Effectively overcomes objections to close the sale.
Consistently provides a service experience that enhances the Member’s affinity to the AAA brand and results in greater Member satisfaction and loyalty.

Knowledge/Skills/Abilities

Possesses sales skills effectively employed in the tracking, following up on and closing of assigned leads.
Knowledge of desktop systems including but not limited to Microsoft Office software applications.

Education & Experience/Licenses & Certification

High school diploma or GED required.

**Please note that you will be asked to complete a candidate assessment following your application, via email. Your application will not be considered until the assessment has been completed.**

#IA

Apply Today

Senior Counsel - Litigation

Walnut Creek, California

Why Work For Us?

Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Summary

Serves as senior legal counsel to oversee the Company’s response to professional liability and personal injury/property damage claims and litigation.

Essential Functions

Leads the Company’s response to professional liability and personal injury/property damage claims and litigation, including government agency investigations, within the Company’s seven-state footprint.
Engages and manages outside counsel within area of responsibility in a cost-effective manner, including strategy, budget development/management, drafting and review of pleadings and other legal documents, and document collection/review.
Handles administrative inquiries brought by regulatory agencies such as the Department of Insurance.
Educates stakeholders on litigation, legislative, and insurance coverage trends within area of responsibility to mitigate risk.
Mentors and trains junior attorneys and paralegals.
Develops and/or conducts training programs for supervisors, managers, and /or employees.
Computer skills, MS Office, Google Workspace (including Vault), and online legal research tools such as Casetext.

Education & Experience / Licenses & Certification

BA/BS - Bachelor's degree in related area or an equivalent combination of education and experience.
J.D. from accredited university.
California State Bar license in good standing. California Property and Casualty licensure a plus.
7 years’ experience advising clients in a law firm or an in-house law department, including advising on complex legal litigation matters.

Work Environment/Physical Requirements

**Please note that you will be asked to complete a candidate assessment following your application, via email. Your application will not be considered until the assessment has been completed.**

Apply Today

Call Receiver - Work From Home (MUST LIVE IN UTAH)

Clearfield, Utah

At AAA, our purpose is to serve our Members. Whether on the front lines or behind the scenes, everyone in our Emergency Road Services group is instrumental in creating outstanding Member experiences. One of the most important ways in which we do that is by helping Members in their greatest time of need, when they are stranded on the side of the road.

Being a Call Receive Hero is rewarding and meaningful but takes great willpower, hard work, and emotional strength.

Essential Functions:

Enjoy a fast paced environment; handling 75 - 100 calls per shift
Be skilled at using multiple applications simultaneously and navigation tools like Google maps
Deliver extraordinary customer service to our Members by using sound judgment to make decisions that adhere to policy and procedures
Demonstrate empathy, problem solving, and listening skills to assess Member safety and be able to provide clear and proficient verbal and written communication
Be reliable to work a schedule that may include weekends/holidays and adhere to your assigned work schedule
Enjoy working from home and have a dedicated work space free of distractions/noise that includes a desk, chair, etc, along with the ability to hardwire your internet connection

What We Offer:

Great Pay - Earn $14.50/hour to start with the opportunity to earn two increases within the first 6 months, resulting in $16.00/hour.
Fluency in Spanish is a plus and you may be eligible to earn up to an additional $80/month.
Work from Home - We provide you with a computer, monitor, headset, and Members to rescue.
Schedule - We are open 24/7 (including weekends and holidays) and offer several schedule options including overnight.
Paid Time Off - Accrue 5.2 hours of Paid Time Off every pay period during your first 12 months - that’s 17 days in your first year!
Volunteer Time - We know Heroes like to give back to their communities; we grant 24 hours of Paid Volunteer Time every year!
Training - You will receive virtual paid training that will set you up for success.
Benefits - For eligible Team Members, Medical, Dental, Vision, Life Insurance, Tuition Reimbursement, Employee Assistance Program and more!
401K - Dollar for dollar company match up to 6% of employee contributions.
Annual Incentive Plan – Eligibility to participate in our AAA annual bonus plan.

Work Environment/Physical Requirements:

Works in an office environment sitting at a desk, table or computer workstation for extended periods of time. May travel by car, plane, or other form of transportation to attend business meetings or conferences. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

Apply Today

Dispatcher AZ, Work From Home (MUST LIVE IN ARIZONA)

Phoenix, Arizona

Summary

Dispatcher is fully qualified to coordinate the allocation of assigned resources for delivery of roadside assistance to AAA Member

Why work for us?

Great Pay - $16.75 with additional increases when you hit performance skill blocks.
Training – You’ll attend a thorough, comprehensive, training program
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan
Paid Time Off – Ten hours per month, ten holidays annually, one floating holiday and 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members
Room for advancement

Essential Functions

Multitask using technology systems to coordinate rescue for AAA Members in need of roadside assistance.
Partner with Territory/Fleet Managers to gain a better understanding of their territory.
Update the information system and keep the member informed of all requested services.

Knowledge/Skills/Abilities

Clear and proficient verbal and written communication even under pressure
Advanced computer, relevant applications, telephone and dispatch/radio skills
Common knowledge of vehicle components and the common reasons for vehicle failure
Demonstrates problem solving and listening skills to evaluate member safety as well as the ability to discern safety issues and respond appropriately
toggle and navigate through multiple applications for simultaneous use
Type 45 WPM

Education & Experience/Licenses & Certification

Two (2) years of experience in a customer contact role

Apply Today

General Service Technician

Scottsdale, Arizona

Why Work With Us:

12 Valley locations and 2 Tucson locations with more coming soon
Exceptional benefits within 30 days of hire, with employee contribution to Medical/Dental/Vision premiums
401K Matching $1 to $1 up to 6% annually
15 Paid Days off, some Saturdays and no Sunday work hours (20 days after 1 year)
Tuition reimbursement for ASE Certifications
Clean well equipped shops with high car count
Free AAA Membership and numerous employee discounts

Job Responsibilities:

Performs oil changes and lubrication service for member and nonmember vehicles.
Performs tire repairs and installation service for member and nonmember vehicles.
Performs other minor repairs as assigned by Lead Tech or Service Advisor, according to their abilities.
Assist upper level technicians as needed and for experience.
Test drives vehicles when practical for any/all performance or drivability concerns before performing work
- Exception: when unsafe or vehicle not drivable
- Retest drives after repairs completed to verify that repair solved defined problems
Maintains clean and safe work environment; cleans spills and debris immediately to reduce hazards
Maintain company provided equipment and machinery
Follows company and industry safety rules and regulations
Reports all unsafe conditions to supervisor including but not limited to lifts, overhead doors, and equipment
Attends all required training, seeks additional training to maintain and increase effectiveness
Keeps up to date on industry trends and repair procedures.
Attends and successfully completes at least 12 hours of continuing auto repair training per year sponsored and/or provided by the club.
Maintains customer vehicles in regard to cleanliness and does not tune or otherwise adjust any controls within the vehicle.
Verifies as soon as practicable that parts ordered for the vehicle assigned to them are correct.
Performs all repairs according to MAP (Motorist Assurance Program), OEM (Original Equipment Manufacturers) or accepted industry standard.
Performs digital inspection and documents to their full potential. Notates all pertinent information into the shop inspection or management system, attaches all photos or videos to illustrate repairs or needs to the inspection.
Assures all comeback related repairs are prioritized as directed by manager or lead.
Communicates effectively as necessary with manager, service advisors and other technicians to contribute to the overall performance of the location
Responsible for the safety and accuracy of all repairs made and or systems inspected to assure vehicle is as safe or more safe condition as was prior to work commencing
Performs other related duties as assigned.
Note: May require travel to different locations on an as needed basis

Knowledge/Skills/Abilities

Effective verbal and written communication skills in the language(s) required for the role, as justified for business necessity
Effective organization, interpersonal and negotiation skills
Ability to work scheduled hours as necessitated by business need
Math and computer skills with experience using software applications including word processing, spreadsheets, browsers, and email
Member service focus
Automotive/mechanical background
Ability to drive vehicles equipped with manual transmission
Knowledge of equipment/tool operation and diagnostic/repair procedures
Maintains 20% productivity measured by hours worked/hours flagged

Education & Experience/ Licenses & Certifications

High School diploma or equivalent certification (GED)
Valid driver license and acceptable driving record
Six months experience in general repair, lube services and or tire shop

Work Environment/Physical Requirements

Ability to lift and or carry up to 50lbs
Standing, bending, kneeling, pushing, reaching, lifting, climbing ladders
Exposure to loud noises

#MCC

Apply Today

Life Insurance Agent

Pinole, California

Essential Functions

Maximizes life insurance market penetration with current members and property/casualty insureds and stays vigilant for new sales opportunities. Maintains high quality production and persistency standards to assure profitable growth. Identifies and develops sales opportunities within the community. Follows company approved sales process in the completion of required financial, activity and sales reporting.
Provides life sales support and training on lead development and identification for the frontline employees, Insurance Sales Agents (P/C) and other staff who come in contact with members/ insureds. Establishes and maintains strong working relationships with front line employees, Sales Agents and the branch management team. Notifies Agents in a timely manner of result with referred lead. Provides leads from life insureds and other calls to Sales Agents for other products/services, i.e., membership, auto/homeowners and travel insurance.
Stays well-informed of changes and developments in policy and/or external practices. Attends meetings to obtain information, provide input, keep lines of communication open, stay updated and offer sales ideas when appropriate. Keeps current in industry; maintains continuing education for licensure.
Develops annual business plan with input and involvement from the Life Sales Manager to meet goals and determine responsibilities, including new business life sales, quality standards, as well as building outstanding customer relationships. Reviews plan objectives and reassesses strategies to align performance relative to annual sales goals.
Ensures compliance with NCNU and AAA Life and regulations, as well as external regulations

Knowledge/Skills/Abilities

Strong interpersonal, presentation and communication skills needed to interact with staff, members and insureds effectively
Ability to cultivate relationships with peers and staff; educates staff to make referrals to Life Insurance
Agents
Computer skills in basic software applications, and navigating business applications specific to life insurance
Demonstrated skills in selling life insurance and annuities; Skills to develop, track and effectively follow up on leads (preferred)
Strong knowledge in sales techniques, life product line illustrations, features and benefits (preferred)
Demonstrated skills in prospecting and lead generation abilities (preferred)
Bilingual communication skills (preferred)

Education & Experience/Licenses & Certification

High School Diploma or GED
Valid Automobile Operator's License
Active State Resident Life Insurance License
Bachelor's degree in related area or an equivalent combination of education and experience
(preferred)
1+ years experience in Life Insurance and/or Annuity Sales (preferred)
CLU, ChFC and/or LUTCF Designations (preferred)

Work Environment/Physical Requirements

#LIFE

Apply Today

Life Insurance Agent

Los Gatos, California

Essential Functions

Maximizes life insurance market penetration with current members and property/casualty insureds and stays vigilant for new sales opportunities. Maintains high quality production and persistency standards to assure profitable growth. Identifies and develops sales opportunities within the community. Follows company approved sales process in the completion of required financial, activity and sales reporting.
Provides life sales support and training on lead development and identification for the frontline employees, Insurance Sales Agents (P/C) and other staff who come in contact with members/ insureds. Establishes and maintains strong working relationships with front line employees, Sales Agents and the branch management team. Notifies Agents in a timely manner of result with referred lead. Provides leads from life insureds and other calls to Sales Agents for other products/services, i.e., membership, auto/homeowners and travel insurance.
Stays well-informed of changes and developments in policy and/or external practices. Attends meetings to obtain information, provide input, keep lines of communication open, stay updated and offer sales ideas when appropriate. Keeps current in industry; maintains continuing education for licensure.
Develops annual business plan with input and involvement from the Life Sales Manager to meet goals and determine responsibilities, including new business life sales, quality standards, as well as building outstanding customer relationships. Reviews plan objectives and reassesses strategies to align performance relative to annual sales goals.
Ensures compliance with NCNU and AAA Life and regulations, as well as external regulations

Knowledge/Skills/Abilities

Strong interpersonal, presentation and communication skills needed to interact with staff, members and insureds effectively
Ability to cultivate relationships with peers and staff; educates staff to make referrals to Life Insurance
Agents
Computer skills in basic software applications, and navigating business applications specific to life insurance
Demonstrated skills in selling life insurance and annuities; Skills to develop, track and effectively follow up on leads (preferred)
Strong knowledge in sales techniques, life product line illustrations, features and benefits (preferred)
Demonstrated skills in prospecting and lead generation abilities (preferred)
Bilingual communication skills (preferred)

Education & Experience/Licenses & Certification

High School Diploma or GED
Valid Automobile Operator's License
Active State Resident Life Insurance License
Bachelor's degree in related area or an equivalent combination of education and experience
(preferred)
1+ years experience in Life Insurance and/or Annuity Sales (preferred)
CLU, ChFC and/or LUTCF Designations (preferred)

Work Environment/Physical Requirements

#LIFE

Apply Today

Member Support Associate

Bozeman, Montana

Why Work For Us?

Great Pay – Paid training and competitive hourly base + incentives.
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay.
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

Summary:

Essential Functions

Performs routine sales, service and operational functions for AAA Members including; DMV, cashiering, auto travel, notary and insurance sales support, with expectations for maintaining required standards, policies and procedures.
Understands and actively promotes products and services to achieve individual goals in support of meeting organization goals and objectives.
Overcomes obstacles that create barriers to Team Member or branch efforts and identifies process improvement opportunities and proposes solutions.
Acts as an agent for change while promoting AAA’s guiding principles and core values.

Knowledge/Skills/Abilities

Demonstrates sales and service skills. Able to effectively interact, face-to-face, with new, prospective and existing Members.
Accuracy and comfort handling money, making change, balancing cash drawer.
Good computer skills, proficient in both reading and basic arithmetic.
Good written and verbal communication skills in person and over the phone.
Ability to multitask in response to requests, requirements and Member/Team Member expectations. Ability to accept feedback and correct course as necessary.

Education & Experience / Licenses & Certification

High school diploma or GED required.
Two years sales or customer service experience.
Experience working with sales and service standards and goals.
Current & valid Driver's License with clean history may be required.
Bonding and fingerprinting may be required.
P&C Licensing may be required.

Work Environment/Physical Requirements

Works in a variety of office environments where standing, walking or sitting at a desk, table or computer workstation may be required for extended periods of time.
May travel by car, plane or other form of transportation to attend business meetings or conferences.
May be required to work in one or more locations in a defined service area. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

#MOR

Apply Today

Smart Home Specialist

Tempe, Arizona

The Smart Home Specialist is responsible for ensuring our Members receive an outstanding member experience. This position will support Member Experience, Scheduling or Monitoring.

RESPONSIBILITIES/JOB DUTIES

Member Experience/Monitoring/Scheduling:

Respond in a timely manner to requests from Members.
Responsible for researching and analyzing customer accounts to provide proper resolution to Member concerns.
Maintain high call quality standards at all times to ensure we are delivering legendary Member experiences.
Resolve Member escalations with professionalism.
Update member information when necessary.

Why work for us?

Compensation - salary plus uncapped commission
Benefits – Medical, Dental, Vision, and more!
401k Matching – $1 for $1 company match up to 4% of pay
Paid Time Off – Accrual of 3 weeks PTO and nine holidays annually
Career Growth – Move up your career, internal candidates receive top priority

Member Experience:

Take incoming calls from members on various issues from billing and account inquiries, basic technical equipment and software troubleshooting and product questions.

Monitoring:

Monitors incoming alarm and maintenance signals using established protocol.
Documents events as they take place with speed and accuracy in the alarm monitoring software.

Scheduling:

Assist members in scheduling installations and service while providing legendary customer service.
Performs other job duties, as assigned.

Knowledge/Skills/Abilities:

Strong written and verbal communication skills
Must have the ability to listen effectively and respond empathetically
Strong desire to help customers
Must have the ability to maintain composure when dealing with customer escalations and emergency alarm calls
Ability to critically think, creatively problem solve and confidently act
Must posses technical aptitude and be proficient with Windows applications; must be able to navigate through multiple programs and screens efficiently
Must have strong attention to detail skills
Ability to enter data into a database efficiently and accurately
Ability to multitask while providing outstanding customer experience
Must be able to work independently and as part of a team

Education & Experience / Licenses & Certification

Minimum 1 year of experience in frontline customer sales or service
Bilingual preferred (Spanish a plus)
High school diploma or equivalent

WORKING ENVIRONMENT/ MINIMUM PHYSICAL REQUIREMENTS

Works in an office environment sitting at a desk, table or computer workstation for extended periods of time. Approximately 80 percent of the time spent on the job involves the use of a computer and telephone.

Apply Today

Outside Sales Representative

Tempe, Arizona

This position is responsible for creating new commercial accounts and providing existing clients upgrade options. They are also responsible recurring monthly revenues utilizing core integration services through professional consultations with new and existing clients. Increase the number of members using monthly recurring services and system installations to create revenue that supports the overall company revenue goals and objectives.

Why work for us?

Job Stability - Strong AAA Brand
Great Benefits - Medical/Dental/Vision
Retirement - 401k matching up to 4%
Work/Life Balance - PTO 3 Weeks + 9 paid holidays

Responsibilities/Job Duties:

Conduct site visits with clients, design, and the project management teams
Review client budget requirements and match with lease/purchase options available
Review electronic multi system integration to eliminate the need for on-site support
Work with design team preparing estimates based on site evaluations
Prepare and present system proposals to new and existing clients
Give demonstration of current technology to show advantages of obsolete or vacant technology
Give system demos utilizing on-line or smart device apps
Manage/close company leads through a consultative sales approach
Create new business opportunities through new and existing clients
Grow and maintain a client base using constant communication strategies
Maintain and grow industry knowledge
Attend networking events, association events and others trade organized events
Keep current on AHJ and other governing municipality requirements to ensure compliance
Maintain trackers daily and weekly for client progress and sales status
Attend weekly sales meeting
Other duties as assigned

Knowledge and Skills:

2-3 years’ experience in a sales representative role
Experience in the area of security, fire, access control and video sales is a plus
High School Diploma or equivalent GED
Strong computer skills in Word, Excel and Outlook
Proficient with smart devices
Outstanding organizational and time management skills
Must be able to commute throughout the valley to client job sites.
Strong territory awareness, monitor and know what is going on in your region
Must be able to provide outstanding customer service
Must have strong verbal and written communication skills
Must be able to communicate professionally and effectively with external clients and internal stakeholders
Manage and plan daily and weekly schedule and workload to deliver on sales goals
Must be extremely self-motivated

#OLG

Apply Today

Smart Home Sales Agent Work at Home (Must Live in Utah)

Clearfield, Utah

RESPONSIBILITIES/JOB DUTIES

Utilize a consistent contact attempt process via phone and e-mail to nurture, qualify and sell prospects generated by marketing campaigns and ‘cold-calling’ in a production focused environment

Prospect, educate and qualify leads to create sales-ready opportunities
Effectively communicate Smart Home solutions and value propositions to prospects who may yet be unfamiliar with them leading to demand for Smart Homes solutions
Manage pipeline with precision, and consistently develop strategies to grow your business
Crush your quota

Follow the established sales process and consistently using Salesforce.com to document prospect interactions – ensuring efficient lead management
Consistently monitor market trends and educate yourself on industry best practices to offer valuable perspective to your clients

Other duties as assigned

Knowledge/Skills/Abilities

Demonstrated ability to convert prospects and close deals and achieve sales quotas
Ability to qualify opportunities involving multiple key decision makers
Ability to build and maintain lasting relationships with customers
Genuine passion for the sales discipline and for helping your clients succeed
Exceptional verbal communication and presentation skills
Genuine passion for the sales discipline and for helping clients succeed
Ability and desire to thrive in a fast-moving, ever-evolving environment
Ability to perform basic calculations and mathematical figures

Education & Experience / Licenses & Certification

BA a plus but not required
Minimum of two years’ direct work experience in a inside or outside sales capacity
Experience with customer relationship management software
Overtime as required

#IA

Apply Today

Member Experience Associate

Petaluma, California

Why Work For Us?

Great Pay – Paid training and competitive hourly base + incentives.
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay.
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

Summary:

Essential Functions

Performs routine sales, service and operational functions for AAA Members including; DMV, cashiering, auto travel, notary and insurance sales support, with expectations for maintaining required standards, policies and procedures.
Understands and actively promotes products and services to achieve individual goals in support of meeting organization goals and objectives.
Overcomes obstacles that create barriers to Team Member or branch efforts and identifies process improvement opportunities and proposes solutions.
Acts as an agent for change while promoting AAA’s guiding principles and core values.

Knowledge/Skills/Abilities

Demonstrates sales and service skills. Able to effectively interact, face-to-face, with new, prospective and existing Members.
Accuracy and comfort handling money, making change, balancing cash drawer.
Good computer skills, proficient in both reading and basic arithmetic.
Good written and verbal communication skills in person and over the phone.
Ability to multitask in response to requests, requirements and Member/Team Member expectations. Ability to accept feedback and correct course as necessary.

Education & Experience / Licenses & Certification

High school diploma or GED required.
Two years sales or customer service experience.
Experience working with sales and service standards and goals.
Current & valid Driver's License with clean history may be required.
Bonding and fingerprinting may be required.
P&C Licensing may be required
Bilingual Spanish a plus
Active P&C license a plus

Work Environment/Physical Requirements
Works in a variety of office environments where standing, walking or sitting at a desk, table or computer workstation may be required for extended periods of time.
May travel by car, plane or other form of transportation to attend business meetings or conferences.
May be required to work in one or more locations in a defined service area. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

Apply Today

Service Advisor

Henderson, Nevada

Why Work For Us?

Exceptional benefits within 30 days of hire, with employer contribution to Medical/Dental/Vision premiums
401K Matching $1 to $1 up to 6% annually
Opportunity for advancement
15 Paid Days off, some Saturdays and no Sunday work hours
Clean well equipped shops with consistent car count
Free AAA Membership and numerous employee discounts

Summary

Essential Functions

• Promptly meet and great all members/customers in a timely, and courteous manner.

• Handle incoming telephone calls following the proper process.

• Maintain the member/customer scheduling system at the facility.

• Listen and offer the appropriate diagnostic, maintenance, or repair service that meets the member/customer’s needs.

• Provide all members/customers with an estimated completion time, and keep them informed of any

changes in the promised time.

• Maintain proper communication with the service department. Provide accurate and detailed information to technicians to assist in diagnosis.

• Handle minor member/customer concerns, turning over any unresolved issues to the General Manger for a quick resolution.

• Follow all policies and procedures set forth by management.

• Other duties as assigned.

Knowledge/Skills/Abilities

• Excellent customer service skills, verbal communication, written communication, time management, leadership, and good listening skills

• Frequently requires long working hours and will require some Saturday hours

• Bilingual communication skills a plus

Education & Experience/Licenses & Certification

• High school diploma or equivalent. ASE certifications a plus.

• Automotive service experience a plus but not required

• Strong background delivering world class customer experiences

Work Environment/Physical Requirements

Apply Today

Fleet Technician, Senior (Bay Area)

Oakland, California

Why Work For Us?

Impact. Lead the charge in mobility as a service movement and enable people’s lives to improve through the sharing economy. Leverage the best of an established 115 year-old not for profit combined with start-up speed and agility to create real and meaningful impact.
Recognition. We offer a competitive total compensation package including base salary, annual performance bonuses, benefits, and 401(k) Company match with additional discretionary contribution potential.
Lifestyle. We do honorable work, and we practice our values: humility, integrity, teamwork, and service. You’ll have the security of a larger organization but you’ll move at startup speed.

Summary

The Senior Fleet Technician supports GIG Car Share Operations by repositioning, refueling, cleaning, repairing and maintaining Gig cars in the field. Come join our fleet team with an amazing culture where you can thrive and use your skills to help deliver best-in-class Member experiences and have a positive impact on the diverse communities we serve.

Essential Functions

Lead the testing, diagnosing, servicing and repair of vehicle telematics technology
Audit quality of work of third party fleet partners and Fleet Technicians
Inventory of supplies and reordering as needed
Point person at Fleet Facility to update reporting
Coordinate body shop and maintenance scheduling
Identify opportunities for continued process improvements
Working cross functionally with the Call Center Leads and the Dispatchers
Assisting with marketing and fleet rebalancing initiatives

Knowledge/Skills/Abilities

Assisting with limiting the dwell time of vehicles
Maintaining cleanliness score
Vehicle audits
Ability to step in as Dispatch lead for the Fleet Technician to ensure tickets are up to date
Creatively problem solve with an attention to detail
Effectively communicate with Team Members, partners and Gig Members
Deliver best-in-class experiences
Have an internal drive to do what it takes to get the job done

Education & Experience/Licenses & Certification

High School Diploma or GED
Must have a valid driver's license with clean driving record
At least 21 years old with minimum of 5 years of driving experience
Ability to run independently with limited supervision
Ability to work flexible hours and willingness to work weekends
Experience working on multiple jobs or projects at the same time
Basic computer knowledge

Work Environment/Physical Requirements

Lifting and carrying various parts, weighing up to 30-50 pounds, several times a day
Bending, kneeling, reaching and stooping as required for service calls

Apply Today

Workforce Management Coordinator

Clearfield, Utah

Summary

Incumbent applies job skills and company policies and procedures to a complete variety of tasks.
General supervision and instructions are provided for routine work and detailed instructions are provided on new projects or assignments.

Why Work For Us?

Training – You’ll attend a thorough, comprehensive, training program
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 3% of pay
Paid Time Off- Team Members accrue paid time off monthly
Collaborative Environment – AAA Smart Home will value your contribution to providing exceptional service to our members

Essential Functions

Allocates calls while balancing occupancy and meeting service level requirements
Generates and distributes statistical reports for overall call center service levels to all levels of management
Processes emails sent to the Workforce Management mailbox within 24 hours of receipt.
Answers phone calls from supervisors/agents for assistance on same day exceptions
Monitors agent activity and ensures schedule adherence. Communicate with Line of Business leaders when agents are not in compliance
Continuously monitors and tracks service levels for all lines of business for each half hour and makes recommendations or adjustments to staff and/or agents skills as needed
Assists the Schedule and Forecast Analysts with weekly plans, additional hours and schedule change requests

Knowledge/Skills/Abilities

Ability to prioritize and balance simultaneous projects in a fast paced work environment
Solid computer skills and knowledge of PC software applications used for word-processing and spreadsheets (e.g., Microsoft Word and Excel or equivalent google suite applications)
Ability to work independently and as part of a team in a demanding environment
Ability to quickly grasp a thorough knowledge of policies, procedures and service goals
Solid communications skills both verbally and in written form
Interpersonal skills and the ability to interact with employees, management and others in a professional and tactful manner
Ability to maintain highly confidential information

Education & Experience / Licenses & Certification

High School Diploma, GED or equivalent required. College education credits preferred.
0 -2 years experience in Workforce Management preferred.

Work Environment/Physical Requirements

Works in an office environment sitting at a desk, table or computer workstation for extended periods of time. Approximately 75-90 percent of the time spent on the job involves the use of a personal computer.

Physical Demands:

Requires sitting and standing for extended periods of time. Requires extensive use of a computer and repetitive hand movements in the performance of duties. Occasional lifting and carrying of material weighing up to 20 pounds may be required.

Competency

Decision Making (Intermediate)

Adaptive Learning (Proficient)

Drive and Initiative (Intermediate)

Quality Orientation (Proficient)

Dealing with Ambiguity (Intermediate)

Judgment (Intermediate)

Independence (Intermediate)

#SAFE

Apply Today

Life Insurance Agent

Berkeley, California

Essential Functions

Maximizes life insurance market penetration with current members and property/casualty insureds and stays vigilant for new sales opportunities. Maintains high quality production and persistency standards to assure profitable growth. Identifies and develops sales opportunities within the community. Follows company approved sales process in the completion of required financial, activity and sales reporting.
Provides life sales support and training on lead development and identification for the frontline employees, Insurance Sales Agents (P/C) and other staff who come in contact with members/ insureds. Establishes and maintains strong working relationships with front line employees, Sales Agents and the branch management team. Notifies Agents in a timely manner of result with referred lead. Provides leads from life insureds and other calls to Sales Agents for other products/services, i.e., membership, auto/homeowners and travel insurance.
Stays well-informed of changes and developments in policy and/or external practices. Attends meetings to obtain information, provide input, keep lines of communication open, stay updated and offer sales ideas when appropriate. Keeps current in industry; maintains continuing education for licensure.
Develops annual business plan with input and involvement from the Life Sales Manager to meet goals and determine responsibilities, including new business life sales, quality standards, as well as building outstanding customer relationships. Reviews plan objectives and reassesses strategies to align performance relative to annual sales goals.
Ensures compliance with NCNU and AAA Life and regulations, as well as external regulations

Knowledge/Skills/Abilities

Strong interpersonal, presentation and communication skills needed to interact with staff, members and insureds effectively
Ability to cultivate relationships with peers and staff; educates staff to make referrals to Life Insurance
Agents
Computer skills in basic software applications, and navigating business applications specific to life insurance
Demonstrated skills in selling life insurance and annuities; Skills to develop, track and effectively follow up on leads (preferred)
Strong knowledge in sales techniques, life product line illustrations, features and benefits (preferred)
Demonstrated skills in prospecting and lead generation abilities (preferred)
Bilingual communication skills (preferred)

Education & Experience/Licenses & Certification

High School Diploma or GED
Valid Automobile Operator's License
Active State Resident Life Insurance License
Bachelor's degree in related area or an equivalent combination of education and experience
(preferred)
1+ years experience in Life Insurance and/or Annuity Sales (preferred)
CLU, ChFC and/or LUTCF Designations (preferred)

Work Environment/Physical Requirements

#LIFE

Apply Today

Automotive Service Advisor

Scottsdale, Arizona

Why Work For Us?

12 Valley locations and 2 Tucson locations with more coming soon
Exceptional benefits within 30 days of hire, with employee contribution to Medical/Dental/Vision premiums
401K Matching $1 to $1 up to 6% annually
15 Paid Days off, some Saturdays and no Sunday work hours
Clean well equipped shops with high car count
Free AAA Membership and numerous employee discounts

Summary

Essential Functions

First line sales agent for customers vehicles.
Responsible to sell and schedule vehicle repairs, write the repair orders, dispatch the job to the technician, provide estimates, sell additional repairs as needed, and inform the customer of repair status.
Required to collect payment, open and close cashier process.
Respond to customer concerns or complaints and escalate to
Management complaint the advisor is unable to resolve.
Answer incoming phone calls to schedule service appointments, follow-up calls with customer regarding repair status, outbound calls to prior and/or customers regarding service.
Maintain a safe and clean work area and assist to maintain safe and clean work areas as needed.
Participate in ongoing training as assigned by management. Study technical bulletins, industry magazines, and technical web sites.

Knowledge/Skills/Abilities

The requirements listed below are representative of the knowledge, skills, and/or abilities required to successfully perform the job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Previous sales and service advisor experience required

Education & Experience/Licenses & Certification

Valid Arizona driver's license and current 39 month driving record.

#MCC

Apply Today

Insurance Sales Agent

Clearfield, Utah

Why Work For Us?

Training – You’ll attend a thorough, comprehensive, training program
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Summary

Sales Agents serve our Members by selling them the Property & Casualty and Roadside Assistance insurance that meets the Member’s needs.

Essential Functions

Uses sales techniques and product knowledge to identify customer-specific needs to generate new sales to prospective and current Members. Effectively overcomes objections to close the sale.
Works to meet or exceed targets assigned by the Sales Agent’s manager.
Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.
Consistently provides a sales experience that enhances the Member’s affinity to the AAA brand and results in greater Member satisfaction and loyalty.
Proactively solicits new insurance sales by handling inbound calls, performing outbound calls, working marketing lists, and cross-selling/up-selling new and existing Members.

Knowledge/Skills/Abilities

Possesses sales skills effectively employed in the tracking, following up on and closing of assigned leads.
Knowledge of desktop systems including but not limited to Microsoft Office software applications.

Education & Experience/Licenses & Certification

High school diploma or GED required. Bachelor's degree in relevant field preferred.
1 to 3 years of sales experience required. Insurance industry and/or call center work experience preferred.
Ability to acquire the active and unrestricted state issued license(s) required to place property and casualty insurance within thirty (30) calendar days of hire. Active required license(s) in CA, NV and UT preferred.

#GAB

Apply Today

Automotive General Service Technician

Peoria, Arizona

Sun City Auto Center Opening Spring of 2021!

Come Join Us

Check out the benefits!

Exceptional benefits within 30 days of hire, with employer contribution to medical/Dental/Vision premiums
401K Matching $1 to $1 up to 6% annually
15 Paid Days off, some Saturdays and no Sunday work hours (20 days after 1 year)
Opportunities for growth
Tuition reimbursement for automotive education and ASE Certifications
Clean well equipped shops with consistent car count
A free AAA Membership and numerous employee discounts

Job Responsibilities:

Performs oil changes and lubrication service for member and nonmember vehicles.
Performs tire repairs and installation service for member and nonmember vehicles.
Performs other minor repairs as assigned by Lead Tech or Service Advisor, according to their abilities.
Assist upper level technicians as needed and for experience.
Test drives vehicles when practical for any/all performance or drivability concerns before performing work
- Exception: when unsafe or vehicle not drivable
- Retest drives after repairs completed to verify that repair solved defined problems
Maintains clean and safe work environment; cleans spills and debris immediately to reduce hazards
Maintain company provided equipment and machinery
Follows company and industry safety rules and regulations
Reports all unsafe conditions to supervisor including but not limited to lifts, overhead doors, and equipment
Attends all required training, seeks additional training to maintain and increase effectiveness
Keeps up to date on industry trends and repair procedures.
Attends and successfully completes at least 12 hours of continuing auto repair training per year sponsored and/or provided by the club.
Maintains customer vehicles in regard to cleanliness and does not tune or otherwise adjust any controls within the vehicle.
Verifies as soon as practicable that parts ordered for the vehicle assigned to them are correct.
Performs all repairs according to MAP (Motorist Assurance Program), OEM (Original Equipment Manufacturers) or accepted industry standard.
Performs digital inspection and documents to their full potential. Notates all pertinent information into the shop inspection or management system, attaches all photos or videos to illustrate repairs or needs to the inspection.
Assures all comeback related repairs are prioritized as directed by manager or lead.
Communicates effectively as necessary with manager, service advisors and other technicians to contribute to the overall performance of the location
Responsible for the safety and accuracy of all repairs made and or systems inspected to assure vehicle is as safe or more safe condition as was prior to work commencing
Performs other related duties as assigned.
Note: May require travel to different locations on an as needed basis

Knowledge/Skills/Abilities

Effective verbal and written communication skills in the language(s) required for the role, as justified for business necessity
Effective organization, interpersonal and negotiation skills
Ability to work scheduled hours as necessitated by business need
Math and computer skills with experience using software applications including word processing, spreadsheets, browsers, and email
Member service focus
Automotive/mechanical background
Ability to drive vehicles equipped with manual transmission
Knowledge of equipment/tool operation and diagnostic/repair procedures
Maintains 20% productivity measured by hours worked/hours flagged

Education & Experience/ Licenses & Certifications

High School diploma or equivalent certification (GED)
Valid driver license and acceptable driving record
Six months experience in general repair, lube services and or tire shop

Work Environment/Physical Requirements

Ability to lift and or carry up to 50lbs
Standing, bending, kneeling, pushing, reaching, lifting, climbing ladders
Exposure to loud noises

Apply Today

Life Insurance Agent

Chico, California

Essential Functions

Maximizes life insurance market penetration with current members and property/casualty insureds and stays vigilant for new sales opportunities. Maintains high quality production and persistency standards to assure profitable growth. Identifies and develops sales opportunities within the community. Follows company approved sales process in the completion of required financial, activity and sales reporting.
Provides life sales support and training on lead development and identification for the frontline employees, Insurance Sales Agents (P/C) and other staff who come in contact with members/ insureds. Establishes and maintains strong working relationships with front line employees, Sales Agents and the branch management team. Notifies Agents in a timely manner of result with referred lead. Provides leads from life insureds and other calls to Sales Agents for other products/services, i.e., membership, auto/homeowners and travel insurance.
Stays well-informed of changes and developments in policy and/or external practices. Attends meetings to obtain information, provide input, keep lines of communication open, stay updated and offer sales ideas when appropriate. Keeps current in industry; maintains continuing education for licensure.
Develops annual business plan with input and involvement from the Life Sales Manager to meet goals and determine responsibilities, including new business life sales, quality standards, as well as building outstanding customer relationships. Reviews plan objectives and reassesses strategies to align performance relative to annual sales goals.
Ensures compliance with NCNU and AAA Life and regulations, as well as external regulations

Knowledge/Skills/Abilities

Strong interpersonal, presentation and communication skills needed to interact with staff, members and insureds effectively
Ability to cultivate relationships with peers and staff; educates staff to make referrals to Life Insurance
Agents
Computer skills in basic software applications, and navigating business applications specific to life insurance
Demonstrated skills in selling life insurance and annuities; Skills to develop, track and effectively follow up on leads (preferred)
Strong knowledge in sales techniques, life product line illustrations, features and benefits (preferred)
Demonstrated skills in prospecting and lead generation abilities (preferred)
Bilingual communication skills (preferred)

Education & Experience/Licenses & Certification

High School Diploma or GED
Valid Automobile Operator's License
Active State Resident Life Insurance License
Bachelor's degree in related area or an equivalent combination of education and experience
(preferred)
1+ years experience in Life Insurance and/or Annuity Sales (preferred)
CLU, ChFC and/or LUTCF Designations (preferred)

Work Environment/Physical Requirements

#LIFE

Apply Today

Life Insurance Agent

Mountain View, California

Essential Functions

Maximizes life insurance market penetration with current members and property/casualty insureds and stays vigilant for new sales opportunities. Maintains high quality production and persistency standards to assure profitable growth. Identifies and develops sales opportunities within the community. Follows company approved sales process in the completion of required financial, activity and sales reporting.
Provides life sales support and training on lead development and identification for the frontline employees, Insurance Sales Agents (P/C) and other staff who come in contact with members/ insureds. Establishes and maintains strong working relationships with front line employees, Sales Agents and the branch management team. Notifies Agents in a timely manner of result with referred lead. Provides leads from life insureds and other calls to Sales Agents for other products/services, i.e., membership, auto/homeowners and travel insurance.
Stays well-informed of changes and developments in policy and/or external practices. Attends meetings to obtain information, provide input, keep lines of communication open, stay updated and offer sales ideas when appropriate. Keeps current in industry; maintains continuing education for licensure.
Develops annual business plan with input and involvement from the Life Sales Manager to meet goals and determine responsibilities, including new business life sales, quality standards, as well as building outstanding customer relationships. Reviews plan objectives and reassesses strategies to align performance relative to annual sales goals.
Ensures compliance with NCNU and AAA Life and regulations, as well as external regulations

Knowledge/Skills/Abilities

Strong interpersonal, presentation and communication skills needed to interact with staff, members and insureds effectively
Ability to cultivate relationships with peers and staff; educates staff to make referrals to Life Insurance
Agents
Computer skills in basic software applications, and navigating business applications specific to life insurance
Demonstrated skills in selling life insurance and annuities; Skills to develop, track and effectively follow up on leads (preferred)
Strong knowledge in sales techniques, life product line illustrations, features and benefits (preferred)
Demonstrated skills in prospecting and lead generation abilities (preferred)
Bilingual communication skills (preferred)

Education & Experience/Licenses & Certification

High School Diploma or GED
Valid Automobile Operator's License
Active State Resident Life Insurance License
Bachelor's degree in related area or an equivalent combination of education and experience
(preferred)
1+ years experience in Life Insurance and/or Annuity Sales (preferred)
CLU, ChFC and/or LUTCF Designations (preferred)

Work Environment/Physical Requirements

#LIFE

Apply Today

Life Insurance Agent

Phoenix, Arizona

Essential Functions

Maximizes life insurance market penetration with current members and property/casualty insureds and stays vigilant for new sales opportunities. Maintains high quality production and persistency standards to assure profitable growth. Identifies and develops sales opportunities within the community. Follows company approved sales process in the completion of required financial, activity and sales reporting.
Provides life sales support and training on lead development and identification for the frontline employees, Insurance Sales Agents (P/C) and other staff who come in contact with members/ insureds. Establishes and maintains strong working relationships with front line employees, Sales Agents and the branch management team. Notifies Agents in a timely manner of result with referred lead. Provides leads from life insureds and other calls to Sales Agents for other products/services, i.e., membership, auto/homeowners and travel insurance.
Stays well-informed of changes and developments in policy and/or external practices. Attends meetings to obtain information, provide input, keep lines of communication open, stay updated and offer sales ideas when appropriate. Keeps current in industry; maintains continuing education for licensure.
Develops annual business plan with input and involvement from the Life Sales Manager to meet goals and determine responsibilities, including new business life sales, quality standards, as well as building outstanding customer relationships. Reviews plan objectives and reassesses strategies to align performance relative to annual sales goals.
Ensures compliance with NCNU and AAA Life and regulations, as well as external regulations

Knowledge/Skills/Abilities

Strong interpersonal, presentation and communication skills needed to interact with staff, members and insureds effectively
Ability to cultivate relationships with peers and staff; educates staff to make referrals to Life Insurance
Agents
Computer skills in basic software applications, and navigating business applications specific to life insurance
Demonstrated skills in selling life insurance and annuities; Skills to develop, track and effectively follow up on leads (preferred)
Strong knowledge in sales techniques, life product line illustrations, features and benefits (preferred)
Demonstrated skills in prospecting and lead generation abilities (preferred)
Bilingual communication skills (preferred)

Education & Experience/Licenses & Certification

High School Diploma or GED
Valid Automobile Operator's License
Active State Resident Life Insurance License
Bachelor's degree in related area or an equivalent combination of education and experience
(preferred)
1+ years experience in Life Insurance and/or Annuity Sales (preferred)
CLU, ChFC and/or LUTCF Designations (preferred)

Work Environment/Physical Requirements

#LIFE

Apply Today

Life Insurance Agent

Santa Rosa, California

Essential Functions

Maximizes life insurance market penetration with current members and property/casualty insureds and stays vigilant for new sales opportunities. Maintains high quality production and persistency standards to assure profitable growth. Identifies and develops sales opportunities within the community. Follows company approved sales process in the completion of required financial, activity and sales reporting.
Provides life sales support and training on lead development and identification for the frontline employees, Insurance Sales Agents (P/C) and other staff who come in contact with members/ insureds. Establishes and maintains strong working relationships with front line employees, Sales Agents and the branch management team. Notifies Agents in a timely manner of result with referred lead. Provides leads from life insureds and other calls to Sales Agents for other products/services, i.e., membership, auto/homeowners and travel insurance.
Stays well-informed of changes and developments in policy and/or external practices. Attends meetings to obtain information, provide input, keep lines of communication open, stay updated and offer sales ideas when appropriate. Keeps current in industry; maintains continuing education for licensure.
Develops annual business plan with input and involvement from the Life Sales Manager to meet goals and determine responsibilities, including new business life sales, quality standards, as well as building outstanding customer relationships. Reviews plan objectives and reassesses strategies to align performance relative to annual sales goals.
Ensures compliance with NCNU and AAA Life and regulations, as well as external regulations

Knowledge/Skills/Abilities

Strong interpersonal, presentation and communication skills needed to interact with staff, members and insureds effectively
Ability to cultivate relationships with peers and staff; educates staff to make referrals to Life Insurance
Agents
Computer skills in basic software applications, and navigating business applications specific to life insurance
Demonstrated skills in selling life insurance and annuities; Skills to develop, track and effectively follow up on leads (preferred)
Strong knowledge in sales techniques, life product line illustrations, features and benefits (preferred)
Demonstrated skills in prospecting and lead generation abilities (preferred)
Bilingual communication skills (preferred)

Education & Experience/Licenses & Certification

High School Diploma or GED
Valid Automobile Operator's License
Active State Resident Life Insurance License
Bachelor's degree in related area or an equivalent combination of education and experience
(preferred)
1+ years experience in Life Insurance and/or Annuity Sales (preferred)
CLU, ChFC and/or LUTCF Designations (preferred)

Work Environment/Physical Requirements

#LIFE

Apply Today

Manager, Quality Assurance

Clearfield, Utah

Why Work For Us

Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Summary:

The Manager, MSC Quality Assurance develops people and serve members on a daily basis. The incumbent plays a critical role in creating the future of AAA through identifying and implementing sound operating processes and establishing and monitoring key performance indicators. The manager is responsible for managing the call monitoring processes to support a superior member experience for the Emergency Road Service Member Service Centers. This individual will work collaboratively with leadership from different business units to gather feedback, identify requirements, execute established call audit processes and recommend coaching and training initiatives aligned with key departmental goals and objectives. Will oversee quality reporting and trend analysis identifying areas of opportunity and insight into business objectives to support performance improvement.

Essential Functions

1. People Leadership

Effectively communicates to ensure Team Members receive all information required to operate effectively.
Ensures Team Members are trained and proficient on all systems, policies and procedures.
Coaches and develops Team Members to be experts in their position and identifies Team Members to be ready to become the next generation of leaders within AAA.
Partners with Human Resources to interview, hire, appraise performance, reward, discipline, address complaints and resolve problems.
Ensures a professional work environment is maintained in accordance with the AAA Leadership Principles and AAA Values.

2. Strategy and Reporting

Collaborates with business units to design and implement quality assurance programs customized to the business unit to be used for coaching, feedback and team member development and drive performance improvement.
Ensures all key performance indicators are established and met.
Develops strategies to improve overall team performance and monitors performance to ensure that quality standards are met.
Ensures effective department operations and standard operating procedures that are in compliance with AAA standards and all applicable policies and laws.
Plans and forecasts quality assurance team workload to ensure all requirements are met in a timely manner for all lines of business.
Develops and distributes weekly, monthly and annual trend reports for stakeholders including senior leaders.
Develops an effective strategy for quality score dispute handling and associated feedback.

3. Collaboration and analysis

Recommends ongoing training needs and coaching plans based on trend analysis.
Conducts regular quality calibrations with department leadership to assure consistency.
Provides consultation to the business units and specialized expertise.
Stays informed of best practices both internally and externally through research and networking and introduces those practices to AAA.
Maintains collaborative relationships with leadership from all internal and external partners.
Analyzes key performance indicators and performance trends to provide to the management team concise summaries and other presentations as needed and makes recommendations for performance improvement.
Works closely with the operations team to assist in rolling out new products and technology, including ensuring teams are prepared to support all new initiatives.
Establishes a communication program to raise awareness of quality assurance.
Understands how to leverage various contact center system applications.

Knowledge/Skills/Abilities

Excellent organizational, interpersonal and communication skills (oral and written)
Effective time management skills
Effective presentation skills
Effective project management skills
Proficiency with MS Office applications (Word, Excel, PowerPoint, Outlook) or Google Suite equivalency
Ability to work as necessitated by business needs of a 24/7 operation including holidays
Strong decision making, organizational, planning and problem solving skills
Excellent management skills to hire, train, direct and motivate
Demonstrated ability to think creatively and demonstrated leadership ability
Superior knowledge of AAA products, services, policies and procedures

Education & Experience/Licenses & Certification

Bachelor’s degree or equivalent combination of education and practical experience
5+ years of experience developing and maintaining quality assurance programs
4+ years in a supervisory role (Preferred)
3+ years of experience in a high-volume, call/contact center environment (Preferred)

Work Environment/Physical Requirements

**Please note that you will be asked to complete a candidate assessment following your application, via email. Your application will not be considered until the assessment has been completed.**

Apply Today

Marketing Analyst - GIG Car Share

Berkeley, California

Why Work For Us?

Impact. Lead the charge in mobility as a service movement and enable people’s lives to improve through the sharing economy. Leverage the best of an established 115 year-old not for profit combined with start-up speed and agility to create real and meaningful impact.

Recognition. We offer a competitive total compensation package including base salary, annual performance bonuses, benefits, and 401(k) Company match with additional discretionary contribution potential.

Lifestyle. We do honorable work, and we practice our values: humility, integrity, teamwork, and service. You’ll have the security of a larger organization but you’ll move at startup speed.

Summary

Reporting to the Senior Director of Marketing, the Marketing Analyst will be assigned responsibility for conducting data analytics to drive business results and goals. The role will work on marketing analytics, from recommending pricing changes and promotional experiments, to developing foundational dashboards and leveraging data to drive key decisions.

Essential Functions

Analyzes external and internal customer data using database queries (SQL), spreadsheet (Excel) models, visualization tools (Tableau, etc.), statistical analysis tools, and campaign management software tools.
Deliver informed decisions about the appropriate price points for various products based on the analysis of internal and external data.
Coming up with conversion optimization tactics, with the aim of improving efficiency of marketing campaigns and increasing ROI
Responsible for tracking, reporting, and analyzing the performance of marketing activities, ad-hoc analytic requests, and development/automation of regular reports.
Collaborates with internal and external partners/ stakeholders to investigate issues, make recommendations and develops action plans to achieve goals
Identifies and troubleshoots data issues, working with IT and other areas as needed
Performs return on Investment (ROI) calculations to improve cost per key performance indicators (KPI) on marketing campaigns, including digital and traditional and provides recommendations to product managers on ways to improve marketing efficiencies
Gathers inputs for return on marketing investment (ROMI), lifetime value (LTV) and attribution model data

Knowledge/Skills/Abilities

Ability to structure and conduct data analyses relevant to complex business issues using research, analytical, data processing and mathematical skills
Oral and business writing communication skills and the ability to share analyses and recommendations to non-technical audiences
Understanding of marketing channels and impact on marketing effectiveness. Experience in data-oriented marketing channels like digital and direct mail
Creative problem solver, positively challenging the status quo to drive solutions with a can-do attitude to overcome any obstacles and get things done
Experience writing and optimizing SQL queries, data mining and working with large data sets, Knowledge of database structures including relational database concepts
Advanced Microsoft Excel skills, including charts/graphs, pivot tables, lookups, and complex nested formulas
Experience with business intelligence, reporting and visualization platforms (Tableau, DOMO, Looker, Cognos etc)
Proficiency in MS-PowerPoint or Google Slides

Education & Experience/Licenses & Certification

Bachelor's degree in a related area
3-5 years in a data-centric business-to-consumer role (e.g. Marketing Analytics, Product Analytics, Customer Data Analytics, Applied Data Science, etc.)
Expertise in SQL and proficiency in another data programming language (Python, R, etc.)

Apply Today

Member Care Specialist - Identity Champion

Clearfield, Utah

Why Work For Us?

Lifestyle. We do honorable work, and we practice our values: humility, integrity, teamwork, and service. You’ll have the security of a larger organization but you’ll move at startup speed.

Summary

The Member Care Specialist is responsible for supporting and resolving all issues and concerns to our AAA Identity Champion Members with exemplary customer service and professionalism. The key responsibilities are responding to Member questions and inquiries via phone, email, and other communication methods to maintains a high level of member satisfaction levels, research and resolve complex and sensitive Member issues in order to ensure timely complaint resolution, and to provides reporting and other data as needed by supervisor and department.

Essential Functions

Deliver extraordinary customer service to Members using sound business judgment, by accurately answering questions, applying and interpreting department policy and effectively utilizing department references and resources
Resolve, where possible, Identity Champion complaints with Members
Handle escalated incidents and notify appropriate management as necessary
Follow up as appropriate to close incidents that were not able to be resolved immediately
Pass incidents to Tier 2 support as necessary
Identify and recommend procedures to improve department efficiency
Provide individual guidance to new associates; act in the capacity of a subject matter expert and serve as a resource to other telephone associates.
May substitute for team leader as needed

Knowledge/Skills/Abilities

Customer Service - Front-line customer contact with sales. Involves effective listening, attentiveness, patience, persuasive speaking and communication skills. (Intermediate)
Project Management - Develop project schedules, defines project objectives, sets goals and determines measures to track progress. (Entry)
Reporting - Ability to see, understand and act upon data with the goal to enable end-users to see data so that they can analyze it and make it understandable through analysis. Reporting deals with data, while analysis is what turns the data into information. (Intermediate)
Problem-solving - Identifies problems, lists the possible solutions, evaluates options, and selects options to find solutions to problems. Designs solutions. (Intermediate)
Data Entry - Proficient typing skills. Computer skills and a knowledge of relevant software packages. Basic literacy and numeracy skills. (Intermediate)
Computer Skills - Proficiency with MS Office applications (Word, Excel, PowerPoint, Outlook). (Intermediate)

Education & Experience/Licenses & Certification

High School Diploma or GED (Required)
1-2 years of experience in a Member service related field (Required)
Bilingual Communication Skills (Preferred)
Proven ability to develop rapport via phone interactions (Preferred)

Apply Today

Sales and Service Quality Monitor

Clearfield, Utah

Why Work For Us?

Training – You’ll attend a thorough, comprehensive, training program
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Summary

The Quality Monitor I is responsible for monitoring, auditing the contact center to ensure compliance with the quality assurance policies and procedures. This role provides objective and quantitative feedback regarding the quality of interactions and transactions.

Essential Functions

Support Contact Center team members to ensure a high level of service resulting in an outstanding member experience by listening to call interactions.
Performs quality monitoring of inbound and and/or outbound telephone calls through audio and screen capture.
Documents quality issues and performance measures for management review. Creating trend reports and provides recommendations for improvement.
Participates in Quality Assurance review sessions to discuss current trends and to calibrate calls.
Assists in research and analysis work efforts.
Assists in resolving requests that are exceptions to guidelines/procedures.
Understands and upholds AAA National and NCNU policy regulations and requirements.

Knowledge/Skills/Abilities

Good analytical, communication and mathematical skills
Good problem solving, organizational and interpersonal skills
Ability to identify errors, inconsistencies in information
Skills to distinguish various/differing customer needs in relation to the business needs
Familiarity with AAA Insurance, products and services, policies and procedures preferred.
Bilingual communication skills (preferred)

Education & Experience / Licenses & Certification

• High school diploma or GED required, Bachelor’s degree preferred.

• 0 – 2 years in a customer service/quality assurance environment or equivalent business experience

• 1-3 years call center experience with significant customer interaction preferred.

• Insurance experience preferred

Work Environment/Physical Requirements

Works in an office environment sitting at a desk, table or computer workstation for extended periods of time. Position may require travel 25% of the time by car, plane or other form of transportation to work sites, attend business meetings or conferences. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

Competencies

Time Management (Intermediate)

Organizing (Learning)

Quality Orientation (Proficient)

Communication (Learning)

Judgment (Intermediate)

Cooperation (Collaboration) (Learning)

Apply Today

Senior Account Representative, Commercial Sales

Tempe, Arizona

RESPONSIBILITES:

Accomplish day-to-day responsibilities for the AAA Smart Business Commercial Sales initiatives by building account level corporate relationships for building customer units and sales opportunities. The common sales goal is to develop and present the AAA Smart Business portfolio; gates, guards and patrol solutions and services for continued AAA branding in their dedicated day to day assignments driving new member acquisition, increasing revenue and market share in multiple AZ territories.

This role requires exceptional communication and report presentation and analytical skills. Position involves establishing goal oriented results with the Director of Commercial Sales in addition to support to the Smart Business commercial sales consultant team, as follows:

Presenting new AAA Smart Business opportunities with HOA’s and Property Management Companies.
Complete comprehension of sales knowledge for the commercial gate construction, service and maintenance industry. Guard and Patrol sales knowledge is also required and part of the strategy planning for the division.
Planning and preparing presentations (PowerPoint).
Communicating new developments and AAA partnerships to prospective clients.
Writing weekly sales reports analysis and activities.
Providing management with daily updates and sales information.

Why work for us?

Job Stability - Strong AAA Brand
Great Benefits - Medical/Dental/Vision
Retirement - 401k matching up to 3%
Work/Life Balance - PTO 3 Weeks + 9 paid holidays

JOB DUTIES:

Lead sales growth of the AAA Smart Business Gates, Guards and Patrol sales and services
Generate new opportunities, research leads and establish corporate presence with top level HOA and Property Management relationships to achieve long-term client and partner relationships
Collaborate with leadership, management, design and sales team to ensure that all sales requirements are met
Develop growth strategies and plans with Director of Commercial Sales
Increase client customer base, adding units
Prepare customized business proposals
Negotiate contracts
Research organizations and network to source new opportunities
Increase the value of current customer’s base, expanding additional services
Hand on pulse of trends for innovative opportunities to increase sales

QUALIFICATIONS:

Requires an in-depth knowledge of gates, guards and patrol, services and value propositions.
Excellent communication, training, networking and relationship management skills.
Ability to develop and build top level relationships; manage opposition through difficult situations and customer issues.
Self-motivated and ability to work with minimal daily supervision; strong organizational skills.
Collaboration and strong account management skills.
Commercial project management skills.
Computer skills, MS Word, Power Point, Spreadsheets, G-Suite.
CRM knowledge with Sales Force.
Bachelor’s degree or equal 4 years’ experience in sales and or account rep management.
Must have proven sales relationships at minimal resulting in revenue of $500,000 YOY.
Must have clean driver’s license and driving record.

Working Environment/Physical Requirements:

Reliable personal vehicle
Ability to drive long distances (up to 200 miles in one day)
Ability to work from your personal vehicle through the day
Ability to lift up to 25 lbs
Ability to work from home

#SAFE

Apply Today

Senior Analyst, Business Operations

Helena, Montana

At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work.

Why Work For Us?
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members
Working with partners, peers, and executive stakeholders you will lead or support projects across the entire division, including:
All aspects of roadside service delivery
Overall financial and operational planning
Short and long term technology platform needs
Key Metrics definitions, improvements
Organizational efficiency and resiliency
Coordinate with operations partners to identify and implement changes to processes and technology to improve productivity. Establish strong working relationships with partners in finance, IT, and our many MSC, fleet, and field team stakeholders to achieve a broad range of objectives without management involvement.
Work within the ERS Strategic Operations team framework:
Partnering with ERS Analytics to make data-driven decisions
Support ERS Projects & Programs to align ongoing operations with our financial and operational plans
Work with ERS Strategic Initiatives to deliver new and innovative solutions
Support ERS Safety and Compliance to ensure that safety and quality are a part of our planning and decision making
Engage ERS Operations Program Support to deliver sustainable results over time
Knowledge And Skills;
Strong communication skills, including written and verbal communication experience with senior management
Ability to structure, verbally or present a business case to justify the need for a particular project or task, capturing both quantifiable and unquantifiable characteristics.
Strong planning, problem solving and project management skills - attention to detail, follow through, and accountability trends.
Critical, analytical thinker who can provide solutions based on research, data, and industry.
Deep interest in analyzing data and the ability to see beyond the numbers to drive sound decision-making
Ability to multi-task in a fast paced environment, succeed under pressure, and effectively manage time and workload
Job Requirements;
6+ year work experience in management consulting, investment banking, corporate strategy, operations, or finance
3+ year experience with Excel
Bachelor’s degree required
MBA preferred
Experience working in management consulting preferred
Experience with Tableau, Salesforce, and SQL preferred
#CORP

Apply Today

Senior Developer Java - Remote

Clearfield, Utah

Why Work For Us?

Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

This is a Work From Home Opportunity, candidate MUST reside in Utah or Arizona

As part of the digital development team, this role will be responsible for developing new features and functionality within the guidelines of the website’s architecture, ensuring high-performance and availability. Adheres to security best practices. Provides leadership and mentoring to teammates. Oversees work backlogs and team workloads. Assignments are broad in nature, requiring latitude for independent action.

Core Job Responsibilities

Works closely with the developer team to ensure that projects are delivered correctly and on time.

Tests, develops, builds, and coordinates the integration of new products per production requirements. Document solutions with concise and clear explanations
Evaluate code to ensure that it is valid, is properly structured, meets industry standards, and is secure.
Nimble troubleshooting of issues
Responsible for the implementation and testing of technical solutions
Responsible for backlog management and sprint priority setting
Responsible for training and mentoring developer staff members
Oversees work backlogs and team workloads
Solutions Consulting: Participate as a technical consultant on a variety of web-related projects

Knowledge & Skills

Experience with JAVA, Node JS, Go lang
Experience with Keycloak
Experience with modern standardized Authentication Systems is a plus
Experience with Kubernetes and Helm
Experience with GO
Hands-on knowledge of all parts of the web stack – HTML/Javascript/CSS, web servers, app servers, caching, database development, tool development

Education & Experience

4 to 8 years minimum experience working with related technology in an agile team environment

Work Environment/Physical Requirements

**Please note that you will be asked to complete a candidate assessment following your application, via email. Your application will not be considered until the

assessment has been completed.**

Apply Today

Tow and Battery/Light Service Driver

Concord, California

Why Work For Us?

Great Pay - with the opportunity for increases when performance skill blocks are achieved
Training – You’ll attend a thorough, comprehensive, training program
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Paid Time Off- Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Summary:

Essential Functions

Driving and operating a service vehicle (i.e. flat tire changes, lock-out, fuel delivery services, etc.)
On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving
Leverages sales skills for offering products and services from AAA to member during service interaction
Utilizing on-board computer, radio communications, and mapping systems
Completion of daily paperwork (i.e. call-logs, battery invoices, cash receipts, etc.)

Knowledge/Skills/Abilities

Clear and proficient verbal and written communication even under pressure
Common knowledge of vehicle components and the common reasons for vehicle failure
Demonstrates problem solving and listening skills to evaluate member safety as well as the ability to discern safety issues and respond appropriately
Ability to drive a manual/automatic shift vehicle

Education & Experience/Licenses & Certification

Two (2) years of experience in a customer contact role
Education and training. I.E.: AAA Compliance Training, RPST,TSAAC, Lock-out, PSP, Battery Service Training
Vocational technical automotive training/certification or equivalent experience (preferred)
ASE (Automotive Service Excellence) certification(preferred)

Work Environment/Physical Requirements

#CHI

Apply Today

Tow and Battery/Light Service Driver

Richmond, California

Why Work For Us?

Great Pay - with the opportunity for increases when performance skill blocks are achieved
Training – You’ll attend a thorough, comprehensive, training program
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Monthly bonus potential
Paid Time Off- Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Essential Functions

Driving and operating a service vehicle (i.e. flat tire changes, lock-out, fuel delivery services, etc.)
On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving
Leverages sales skills for offering products and services from AAA to member during service interaction
Utilizing on-board computer, radio communications, and mapping systems
Completion of daily paperwork (i.e. call-logs, battery invoices, cash receipts, etc.)

Knowledge/Skills/Abilities

Clear and proficient verbal and written communication even under pressure
Common knowledge of vehicle components and the common reasons for vehicle failure
Demonstrates problem solving and listening skills to evaluate member safety as well as the ability to discern safety issues and respond appropriately
Ability to drive a manual/automatic shift vehicle

Education & Experience/Licenses & Certification

Two (2) years of experience in a customer contact role
Education and training. I.E.: AAA Compliance Training, RPST,TSAAC, Lock-out, PSP, Battery Service Training
Vocational technical automotive training/certification or equivalent experience (preferred)
ASE (Automotive Service Excellence) certification(preferred)

Work Environment/Physical Requirements

Apply Today

Tow Service and Battery/Light Service

Rancho Cordova, California

Why Work For Us?

Great Pay - with the opportunity for increases when performance skill blocks are achieved
Training – You’ll attend a thorough, comprehensive, training program
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Paid Time Off- Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Summary:

Essential Functions

Driving and operating a service vehicle (i.e. flat tire changes, lock-out, fuel delivery services, etc.)
On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving
Leverages sales skills for offering products and services from AAA to member during service interaction
Utilizing on-board computer, radio communications, and mapping systems
Completion of daily paperwork (i.e. call-logs, battery invoices, cash receipts, etc.)

Knowledge/Skills/Abilities

Clear and proficient verbal and written communication even under pressure
Common knowledge of vehicle components and the common reasons for vehicle failure
Demonstrates problem solving and listening skills to evaluate member safety as well as the ability to discern safety issues and respond appropriately
Ability to drive a manual/automatic shift vehicle

Education & Experience/Licenses & Certification

Two (2) years of experience in a customer contact role
Education and training. I.E.: AAA Compliance Training, RPST,TSAAC, Lock-out, PSP, Battery Service Training
Vocational technical automotive training/certification or equivalent experience (preferred)
ASE (Automotive Service Excellence) certification(preferred)

Work Environment/Physical Requirements

#ERS

Apply Today

Associate Product Manager, Digital

Phoenix, Arizona

Why Work For Us?

Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Annual Incentive Plan – Eligibility to participate in AAA annual bonus plan
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

As part of the digital product manager team, our Apps Product Manager supports multiple products within a line of business, as well as monitors and maintains documentation of enhancements, issues and systems defects and reports on trends and opportunities for improvement. Additionally, the Product Manager applies industry best practices and executes established product strategy to assigned work or projects, especially for the AAA mobile app and corresponding website functions.

Core Job Responsibilities

Acts as point of contact for the relationship with business and technology partners
Works with senior members of the team and partners to create the roadmap for their line of business
Works actively with the business and team to resolve issues
Develops metrics with analytics team to track and monitor product or system performance
Works independently and in group environments
Exercises discretion in determining priorities and the best methods to use when directing team efforts and resolving product design or enhancement challenges
Provides research or develops options, and makes recommendations to effectively address design and enhancement issues

Manages multiple systems or applications projects, tracking key requirements and metrics to ensure that the final product meets objectives.
Analyzes the market, competitive position and customer research of assigned products.
Defines and delivers product strategy and product roadmap for assigned business, systems or application products.
Proposes and recommends goals, metrics and objectives for products, applications or systems, and plans assigned projects to help achieve department goals.
Provides input to recommended changes to policies and guidelines.

Knowledge & Skills

Manages and is accountable for the full cycle of a line of business.
Uses available time effectively and structures work activities to consistently meet commitments.
Performs well under pressure.
Builds rapport well.
Juggles competing priorities, making progress on all assignments, while completing those of highest impact first.
Exercises judgment on how best to accomplish assignments.
Understands how own work impacts others, and current level of performance meets established targets.
Skilled in problem solving and process improvement applications.
Actively participates in group processes aimed at resolving business challenges.
Pursues assignments with energy, drive and enthusiasm en route to completion
Demonstrates commitment and support for team efforts.
Understands established criteria and work procedures and executes tasks accordingly.
Treats change and new situations as opportunities for learning or growth; focuses on beneficial aspects of change; speaks positively about change to others.
Shares information with internal customers to build their understanding of issues and capabilities.

Education & Experience

3+ years related experience or a combination of equivalent education and experience in technical product management and engineering.
Experience with Apps is a plus.

Apply Today

Automotive Repair Technician

Tucson, Arizona

Why Work With Us!

12 Valley locations and 2 Tucson locations
Sign on Bonus - $2,500
Great Pay – $35K to $120K DOE, Hourly Pay, Wrench Rate with bonus and incentive plans
Exceptional benefits within 30 days of hire, with employee contribution to medical/Dental/Vision premiums
401K Matching $1 to $1 up to 6% annually
15 Paid Days off and no Sunday work hours (20 days after 1 year)
Tuition reimbursement for additional ASE Certifications
Clean well equipped shops with high car count
A free AAA Membership and numerous employee discounts

Job Responsibilities:

Performs work that is indicated on Approved Repair Orders.
Performs only needed and or customer requested services on vehicles.
Performs all repairs according to MAP (Motorist Assurance Program), OEM (Original Equipment Manufacturers) or accepted industry standard procedures
Assures all repairs are for the benefit of the member/customer.
Test drives all vehicles when practical for any/all performance or drivability concerns before performing work
- Exception: when unsafe or vehicle not drivable
- Retest drives after repairs completed to verify that repair solved defined problems
Maintains clean and safe work environment; cleans spills and debris immediately to reduce hazards
Maintain company provided equipment and machinery
Follows company and industry safety rules and regulations
Reports all unsafe conditions to supervisor including but not limited to lifts, overhead doors, and equipment
Attends all required training, seeks additional training to maintain and increase effectiveness
Keeps up to date on industry trends and repair procedures.
Attends and successfully completes at least 24 hours of continuing auto repair training per year sponsored and/or provided by the club.
Maintains customer vehicles in regard to cleanliness and does not tune or otherwise adjust any controls within the vehicle.
Verifies as soon as practicable that parts ordered for the vehicle assigned to them are correct.
Performs digital inspection and documents to their full potential. Notates all pertinent information into the shop inspection or management system, attaches all photos or videos to illustrate repairs or needs to the inspection.
Assures all comeback related repairs are prioritized as directed by manager or lead.
Communicates effectively as necessary with manager, service advisors and other technicians to contribute to the overall performance of the location
Responsible for the safety and accuracy of all repairs made and or systems inspected to assure vehicle is as safe or more safe condition as was prior to work commencing
Performs other related duties as assigned.
Note: May require travel to different locations on an as needed basis

Knowledge/Skills/Abilities

Effective verbal and written communication skills in the language(s) required for the role, as justified for business necessity
Effective organization, interpersonal and negotiation skills
Ability to work scheduled hours as necessitated by business need
Math and computer skills with experience using software applications including word processing, browsers, and email
Member service focus
Ability to drive vehicles equipped with manual transmission
Knowledge of equipment/tool operation and diagnostic/repair procedures
Maintains 100% productivity as measured by dividing hours worked by labor hours flagged

Education & Experience/ Licenses & Certifications

High School diploma or equivalent certification (GED)
Valid driver license and acceptable driving record
At least four years experience as an automobile technician
ASE Master Tech with L1 certification level or equivalent OEM certifications and fulfills ASE requirement within one year of hire. .
Smog Repair and Testing Certification preferred (CA only)

Work Environment/Physical Requirements

Ability to lift and or carry up to 50lbs
Standing, bending, kneeling, pushing, reaching, lifting, climbing ladders
Exposure to loud noises

Apply Today

Automotive Repair Technician II

Las Vegas, Nevada

Join us at our newest location in South West Las Vegas!

Why Work With Us!

Exceptional benefits within 30 days of hire, with employee contribution to Medical/Dental/Vision premiums
401K Matching $1 to $1 up to 6% annually
Opportunity for advancement
15 Paid Days off, some Saturdays and no Sunday work hours
Tuition reimbursement for additional ASE Certifications
Clean well equipped shops with high car count
Free AAA Membership and numerous employee discounts

Job Responsibilities:

Performs work that is indicated on Approved Repair Orders.
Performs only needed and or customer requested services on vehicles.
Performs all repairs according to MAP (Motorist Assurance Program), OEM (Original Equipment Manufacturers) or accepted industry standard procedures
Assures all repairs are for the benefit of the member/customer.
Test drives all vehicles when practical for any/all performance or drivability concerns before performing work
- Exception: when unsafe or vehicle not drivable
- Retest drives after repairs completed to verify that repair solved defined problems
Maintains clean and safe work environment; cleans spills and debris immediately to reduce hazards
Maintain company provided equipment and machinery
Follows company and industry safety rules and regulations
Reports all unsafe conditions to supervisor including but not limited to lifts, overhead doors, and equipment
Attends all required training, seeks additional training to maintain and increase effectiveness
Keeps up to date on industry trends and repair procedures.
Attends and successfully completes at least 24 hours of continuing auto repair training per year sponsored and/or provided by the club.
Maintains customer vehicles in regard to cleanliness and does not tune or otherwise adjust any controls within the vehicle.
Verifies as soon as practicable that parts ordered for the vehicle assigned to them are correct.
Performs digital inspection and documents to their full potential. Notates all pertinent information into the shop inspection or management system, attaches all photos or videos to illustrate repairs or needs to the inspection.
Assures all comeback related repairs are prioritized as directed by manager or lead.
Communicates effectively as necessary with manager, service advisors and other technicians to contribute to the overall performance of the location
Responsible for the safety and accuracy of all repairs made and or systems inspected to assure vehicle is as safe or more safe condition as was prior to work commencing
Performs other related duties as assigned.
Note: May require travel to different locations on an as needed basis

Knowledge/Skills/Abilities

Effective verbal and written communication skills in the language(s) required for the role, as justified for business necessity
Effective organization, interpersonal and negotiation skills
Ability to work scheduled hours as necessitated by business need
Math and computer skills with experience using software applications including word processing, browsers, and email
Member service focus
Ability to drive vehicles equipped with manual transmission
Knowledge of equipment/tool operation and diagnostic/repair procedures
Maintains 100% productivity as measured by dividing hours worked by labor hours flagged

Education & Experience/ Licenses & Certifications

High School diploma or equivalent certification (GED)
Valid driver license and acceptable driving record
At least four years experience as an automobile technician
ASE Master Tech with L1 certification level or equivalent OEM certifications and fulfills ASE requirement within one year of hire. .
Smog Repair and Testing Certification preferred (CA only)

Work Environment/Physical Requirements

Ability to lift and or carry up to 50lbs
Standing, bending, kneeling, pushing, reaching, lifting, climbing ladders
Exposure to loud noises

Apply Today

Automotive Service Technician

Santa Rosa, California

McLea's Tire & Automotive Now Part of AAA Auto Centers!

Why work with us:

Exceptional benefits within 30 days of hire, with employee contribution to Medical/Dental/Vision premiums
401K Matching $1 to $1 up to 6% annually
15 Paid Days off, some Saturdays and no Sunday work hours
Tuition reimbursement for ASE Certifications
Clean well equipped shops with high car count
Free AAA Membership and numerous employee discounts

Job Responsibilities:

Performs work that is indicated on Approved Repair Orders.
Performs only needed and or customer requested services on vehicles.
Performs all repairs according to MAP (Motorist Assurance Program), OEM (Original Equipment Manufacturers) or accepted industry standard procedures
Assures all repairs are for the benefit of the member/customer.
Test drives all vehicles when practical for any/all performance or drivability concerns before performing work
- Exception: when unsafe or vehicle not drivable
- Retest drives after repairs completed to verify that repair solved defined problems
Maintains clean and safe work environment; cleans spills and debris immediately to reduce hazards
Maintain company provided equipment and machinery
Follows company and industry safety rules and regulations
Reports all unsafe conditions to supervisor including but not limited to lifts, overhead doors, and equipment
Attends all required training, seeks additional training to maintain and increase effectiveness
Keeps up to date on industry trends and repair procedures.
Attends and successfully completes at least 24 hours of continuing auto repair training per year sponsored and/or provided by the club.
Maintains customer vehicles in regard to cleanliness and does not tune or otherwise adjust any controls within the vehicle.
Verifies as soon as practicable that parts ordered for the vehicle assigned to them are correct.
Performs digital inspection and documents to their full potential. Notates all pertinent information into the shop inspection or management system, attaches all photos or videos to illustrate repairs or needs to the inspection.
Assures all comeback related repairs are prioritized as directed by manager or lead.
Communicates effectively as necessary with manager, service advisors and other technicians to contribute to the overall performance of the location
Responsible for the safety and accuracy of all repairs made and or systems inspected to assure vehicle is as safe or more safe condition as was prior to work commencing
Performs other related duties as assigned.
Note: May require travel to different locations on an as needed basis

Knowledge/Skills/Abilities

Effective verbal and written communication skills in the language(s) required for the role, as justified for business necessity
Effective organization, interpersonal and negotiation skills
Ability to work scheduled hours as necessitated by business need
Math and computer skills with experience using software applications including word processing, browsers, and email
Member service focus
Ability to drive vehicles equipped with manual transmission
Knowledge of equipment/tool operation and diagnostic/repair procedures
Maintains 100% productivity as measured by dividing hours worked by labor hours flagged

Education & Experience/ Licenses & Certifications

High School diploma or equivalent certification (GED)
Valid driver license and acceptable driving record
At least four years experience as an automobile technician
ASE Master Tech with L1 certification level or equivalent OEM certifications and fulfills ASE requirement within one year of hire. .
Smog Repair and Testing Certification preferred (CA only)

Work Environment/Physical Requirements

Ability to lift and or carry up to 50lbs
Standing, bending, kneeling, pushing, reaching, lifting, climbing ladders
Exposure to loud noises

Apply Today

Bilingual Member Experience Associate

Folsom, California

Why work for us?

Benefits – Access to Medical, Dental, and Vision program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Paid Time Off – Accrual of 17 PTO days your first year, nine paid holidays annually, and 24 hours earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

Essential Functions:

Performs routine sales, service and operational functions for AAA Members including; DMV, cashiering, auto travel, notary and insurance sales support, with expectations for maintaining required standards, policies and procedures.
Understands and actively promotes products and services to achieve individual goals in support of meeting organization goals and objectives.
Overcomes obstacles that create barriers to Team Member or branch efforts and identifies process improvement opportunities and proposes solutions.
Acts as an agent for change while promoting AAA’s guiding principles and core values.

Knowledge/Skills/Abilities:

Demonstrates sales and service skills. Able to effectively interact, face-to-face, with new, prospective and existing Members.
Accuracy and comfort handling money, making change, balancing cash drawer.
Good computer skills, proficient in both reading and basic arithmetic.
Good written and verbal communication skills in person and over the phone.
Ability to multitask in response to requests, requirements and Member/Team Member expectations. Ability to accept feedback and correct course as necessary.
Bilingual in Spanish, Punjabi, or Hindu highly preferred.

Education & Experience / Licenses & Certifications:

High School Diploma or GED required.
Two years sales or customer service experience.
Experience working with sales and service standards and goals.
Current & valid Driver's License with clean history may be required.
Bonding and fingerprinting may be required.
P&C Licensing may be required.

Work Environment/Physical Requirements:

Works in a variety of office environments where standing, walking or sitting at a desk, table or computer workstation may be required for extended periods of time.
May travel by car, plane or other form of transportation to attend business meetings or conferences.
May be required to work in one or more locations in a defined service area. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

#MEA

Apply Today

Bilingual Sales Associate - Work From Home MUST LIVE IN UTAH

Clearfield, Utah

Why work for us?

Great Pay – $13.50/hour with the ability to increase to $15.12 with performance based skill block increases
Commission - ability to earn commission on each sell
Training – You’ll attend a thorough, comprehensive training program
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Paid Time Off
24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Summary

Sales Associates serve our Members by selling and servicing memberships. Sales Associates thoughtfully assist our Members to acquire, maintain and make the most of their membership in AAA.

Essential Functions

Uses sales techniques and product knowledge to identify customer-specific needs to generate new sales to prospective and current Members. Effectively overcomes objections to close the sale.
Consistently provides a service experience that enhances the Member’s affinity to the AAA brand and results in greater Member satisfaction and loyalty.

Knowledge/Skills/Abilities

Possesses sales skills effectively employed in the tracking, following up on and closing of assigned leads.
Knowledge of desktop systems including but not limited to Microsoft Office software applications.
Spanish Speaking Required

Education & Experience/Licenses & Certification

High school diploma or GED required.

**Please note that you will be asked to complete a candidate assessment following your application, via email. Your application will not be considered until the assessment has been completed.**

Apply Today

ERS Quality Assurance Team Leader

Clearfield, Utah

Why Work For Us?

Training – You’ll attend a thorough, comprehensive, training program
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan
Paid Time Off- Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Summary

This position provides leadership and guidance to Team Members, handles escalated Member issues and ensures extraordinary Member service. Uses sound business judgment to resolve service or operational issues. Keeps their manager apprised of issues and overall team performance.

Job Description

Identifies training and development needs among the team and provides training if specified by the manager
Monitors goals and ensures all key performance indicators are met
Keeps the manager informed of all personnel related issues
Provides technical expertise and is considered a subject matter expert
Ensures team members are following policies and protocols
Supports the development of training materials relevant to their business unit and/or team
Reinforces positive results and identify areas of improvement
Ensures prompt member first resolution to meet/exceed member expectations and organizational business goals

Knowledge/Skills/Abilities

Effective organization, interpersonal and communication (oral and written) skills
Ability to work an extended hour schedule as necessitated by business need
Strong computer skills, including proficiency with MS Office applications or Google Suite equivalency
Strong interpersonal and negotiation skills
Strong customer service focus
Analytical skills to assess operational problems and develop solutions/improvements

Education & Experience / Licenses & Certification

High school diploma or equivalent required
Bachelor's degree in related area or an equivalent combination of education and experience (preferred)
Proven experience with progressively increasing responsibilities
2-3 years team lead or higher experience in a customer service industry (preferred)

Apply Today

Financial Analyst

Walnut Creek, California

Why Work For Us?

Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Summary

Generates new financial reports in partnership with Manager or other Analysts.

Essential Functions

Identifies unrealistic assumptions through data, conversations and facts.
Sources content for financial models and reports, including industry data, external research, as well as assumptions as input.
Uses information to improve existing models (e.g. to investigate trends, actual spend, proposed projects) or create new models.
Works on special projects that may be complex with others in Finance and/or internal clients
Provides analysis of key assumptions, reviews plans and budgets for consistency.
Must be able to point out and correct errors, faulty assumptions, and suggest changes in approach.
Develops effective presentation materials for Manager and to present to Manager.
Works with others to implement solutions, strategies and actions to Manager or others within Finance and/or internal client).
Determines key issues and provides evaluation verbally or in presentation form to Manager or other Analysts.
May assist in larger projects and/or assume responsibility for a portion of the project.

Knowledge/Skills/Abilities

Understand, apply, and interpret broad financial concepts.
Ability to understand accounting concepts, including analysis of financial statements (may require Analyst to seek development through outside courses or materials (preferred).
Strong mathematical, analytical and organizational skills needed.
Has strong business writing skills.
Demonstrated ability to balance speed and accuracy in delivery of financial reports is required.

Education & Experience / Licenses & Certification

Bachelor's degree in related area or an equivalent combination of education and experience.
2+ years of experience conducting financial and/or business analysis.

Apply Today

Fleet Technician

Las Vegas, Nevada

Why Work For Us?

Great Pay - with the opportunity for increases when performance skill blocks are achieved
Training – You’ll attend a thorough, comprehensive, training program
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Summary

Essential Functions

Performs vehicle inspections, oil changes, and other routine maintenance related services.
Performs vehicle repairs such as, brake services, tune-ups, timing belt services, air conditioning inspection and repair.
Interprets and completes work orders and related documentation assigned by shop manager.
Documents include, but are not limited to, parts, requisitions, diagnostics reports, inspection forms and recommendations.
Assists other technicians as assigned.
Maintains clean and orderly work area.
Returns shop supplied equipment to proper locations, ready for other technicians to use.
Perform smog inspections as required.

Knowledge/Skills/Abilities

Clear and proficient verbal and written communication even under pressure.
Common knowledge of vehicle components and the common reasons for vehicle failure.
Demonstrates problem solving and listening skills to evaluate member safety as well as the ability. to discern safety issues and respond appropriately.

Education & Experience/Licenses & Certification

High school diploma or equivalent
Automotive trade school certification or equivalent experience
California Smog License
Valid Automobile Operator’s License
3 – 5 years Experience in inspecting and repairing cars and light trucks
ASE certified in L1 and at least 4 other areas
EPA Clean Air Act License #609 (for air conditioning diagnostics and repair)

Work Environment/Physical Requirements

#AUTO

Apply Today

Warehouse Shipping

Scottsdale, Arizona

Why work for us?

Training - Career Advancement!
Great Benefits - Medical/Dental/Vision
Retirement - 401k matching
Work/Life Balance - PTO 3 Weeks + 9 paid holidays

Job Summary:

Position inspects outbound shipments and orders to Q&A parts pulling process. Packs and/or palettes items ensuring all packages are will with stand the rigors of transportation and delivery. Works with the purchasing dept. to plan out shipping priorities, making sure tracking numbers are reported back to shipment requester and purchasing.

Job Responsibilities:

QA orders to verify correct materials have been pulled according to the order or shipping request. Packing the order or request for shipping and processing with delivery service.
Manage stocking level of supplies and request restocking of supplies from purchasing. Review quality of packing materials suggest when change of packing materials maybe needed, review with lead. Review if change of packing materials is needed due to packing requirements of product.
Assist with put away and pulling of materials and/or product. Assist with inventory review and counts are requested.
Helps maintain 5S and upkeep of warehouse; sweeping, general cleaning
Supporting other areas/positions in warehouse as needed; purchasing, driving, service, etc…

Job Skills & Knowledge:

Ability to work in a team environment and participate as an active team member
Documentation skills
Ability to learn at a fast pace
Quality Control

Education, Certifications & Licenses

High School diploma or GED
Will need to pass a forklift certification class and on hand testing
Proficient computer skills, including MS office suite(Excel, Outlook, Word, power point) & GSuite
Good eye for detail and basic math skills
Valid driver’s license and a clean driving record

Apply Today

Life Insurance Agent

Watsonville, California

Essential Functions

Maximizes life insurance market penetration with current members and property/casualty insureds and stays vigilant for new sales opportunities. Maintains high quality production and persistency standards to assure profitable growth. Identifies and develops sales opportunities within the community. Follows company approved sales process in the completion of required financial, activity and sales reporting.
Provides life sales support and training on lead development and identification for the frontline employees, Insurance Sales Agents (P/C) and other staff who come in contact with members/ insureds. Establishes and maintains strong working relationships with front line employees, Sales Agents and the branch management team. Notifies Agents in a timely manner of result with referred lead. Provides leads from life insureds and other calls to Sales Agents for other products/services, i.e., membership, auto/homeowners and travel insurance.
Stays well-informed of changes and developments in policy and/or external practices. Attends meetings to obtain information, provide input, keep lines of communication open, stay updated and offer sales ideas when appropriate. Keeps current in industry; maintains continuing education for licensure.
Develops annual business plan with input and involvement from the Life Sales Manager to meet goals and determine responsibilities, including new business life sales, quality standards, as well as building outstanding customer relationships. Reviews plan objectives and reassesses strategies to align performance relative to annual sales goals.
Ensures compliance with NCNU and AAA Life and regulations, as well as external regulations

Knowledge/Skills/Abilities

Strong interpersonal, presentation and communication skills needed to interact with staff, members and insureds effectively
Ability to cultivate relationships with peers and staff; educates staff to make referrals to Life Insurance
Agents
Computer skills in basic software applications, and navigating business applications specific to life insurance
Demonstrated skills in selling life insurance and annuities; Skills to develop, track and effectively follow up on leads (preferred)
Strong knowledge in sales techniques, life product line illustrations, features and benefits (preferred)
Demonstrated skills in prospecting and lead generation abilities (preferred)
Bilingual communication skills (preferred)

Education & Experience/Licenses & Certification

High School Diploma or GED
Valid Automobile Operator's License
Active State Resident Life Insurance License
Bachelor's degree in related area or an equivalent combination of education and experience
(preferred)
1+ years experience in Life Insurance and/or Annuity Sales (preferred)
CLU, ChFC and/or LUTCF Designations (preferred)

Work Environment/Physical Requirements

#LIFE

Apply Today

Member Experience Associate

Bozeman, Montana

Why Work For Us?

Great Pay – Paid training and competitive hourly base + incentives.
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay.
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

Summary:

Essential Functions

Performs routine sales, service and operational functions for AAA Members including; DMV, cashiering, auto travel, notary and insurance sales support, with expectations for maintaining required standards, policies and procedures.
Understands and actively promotes products and services to achieve individual goals in support of meeting organization goals and objectives.
Overcomes obstacles that create barriers to Team Member or branch efforts and identifies process improvement opportunities and proposes solutions.
Acts as an agent for change while promoting AAA’s guiding principles and core values.

Knowledge/Skills/Abilities

Demonstrates sales and service skills. Able to effectively interact, face-to-face, with new, prospective and existing Members.
Accuracy and comfort handling money, making change, balancing cash drawer.
Good computer skills, proficient in both reading and basic arithmetic.
Good written and verbal communication skills in person and over the phone.
Ability to multitask in response to requests, requirements and Member/Team Member expectations. Ability to accept feedback and correct course as necessary.

Education & Experience / Licenses & Certification

High school diploma or GED required.
Two years sales or customer service experience.
Experience working with sales and service standards and goals.
Current & valid Driver's License with clean history may be required.
Bonding and fingerprinting may be required.
P&C Licensing may be required.

Work Environment/Physical Requirements

Works in a variety of office environments where standing, walking or sitting at a desk, table or computer workstation may be required for extended periods of time.
May travel by car, plane or other form of transportation to attend business meetings or conferences.
May be required to work in one or more locations in a defined service area. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

#IA

Apply Today

Senior Analytics Developer - Remote

Clearfield, Utah

Why Work For Us

Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Work from home opportunity - Candidates must be located in Utah or Arizona

Summary:

Sr Analytics Engineer - Tealium/Google 360

Essential Functions

Works with colleagues to build, develop, and deploy custom website functionality as needed. Works closely with the developer team to ensure that projects are delivered correctly and on time.

Manages and designs our Google 360/Telium website integrations
Collaborate with data strategists, business analysts, creatives, and developers to help solve client data needs by leveraging technical background and analytical skills
Perform auditing, discovery, and documentation of analytics implementations to help clients explore, configure and customize their reporting
Serve as subject matter expert (SME) and educator on analytics implementation, best practices, technologies, and platforms
Problem solve analytics code defects and make updates to analytics codebases
Will participate in backlog management and sprint priority setting

Knowledge/Skills/Abilities

Expert with Google 360 implementation (not an analyst position)
Preferred knowledge of Tealium IQ and Tealium Audience Stream
The ability to write coherent technical documentation
The ability to present analytics concepts to clients
Excellent interpersonal and oral communication skills
Highly motivated, team-oriented, self-learner, responsible, and focused on exceeding expectations

Education & Experience/Licenses & Certification

3 to 5 years minimum experience working with related technology in an agile team environment

Work Environment/Physical Requirements

**Please note that you will be asked to complete a candidate assessment following your application, via email. Your application will not be considered until the

assessment has been completed.**

Apply Today

Member Experience Associate - Bilingual Spanish

Monterey, California

Manager, Auto Repair

Phoenix, Arizona

Why Work For Us?

Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Summary:

The Manager is responsible for the overall performance and operation of the all factors of the automotive repair business at the facility. This position is responsible for member/customer satisfaction, profitability, employee management, and all other repair related issues. Success in this role is evidenced by providing quality automotive repair that results a profitable business and satisfied customers/ members.

Essential Functions

• Work Service Counter for a minimum 30% of hours worked

• Understands and manages to a profit and loss statement. Manages activities to drive results.

• Sets monthly and annual sales forecasts, responsible for establishing business plan to achieve established goals.

• Research and develop additional revenue streams through detailed analysis, planning, business case development/presentation and implementation.

• Manage, maintain and builds strong customer, vendor and supplier relationships.

• Collaborates with marketing and others lines of business to develop and coordinate opportunities to maximize CCP’s exposure and supports cross-sell product opportunities.

• May review commercial business offers and makes final recommendation depending on size of

service.

• Comply with AAA local and National management guidelines and practices. Ensures that work is completed according to AAA guidelines.

• Works closely with Emergency Road Service and AAA NCNU Managers to ensure effective support of repair operations.

• Ensure compliance with all applicable Federal, State, and local regulations related to automotive repair - example: Environmental Protection Agency (above/below ground tanks, absorbents, anti- freeze, batteries, brakes, oils and filters, hazardous waste etc.). Responsible for permits, licensing and certification requirements, OSHA requirements and providing equipment safety instructions.

• Ensures the safety and security of staff, assets and property. Insures that equipment is working properly.

• Plans, recruits, selects, conducts performance evaluation, and performance management activities for employees. Provides active, engaged leadership through behavioral coaching and mentoring. Creates an engaging work environment that encourages feedback on local work processes, competitive threats and the member experience which result in continuous alignment of resources and improvement of the work environment to enable realization of the business plans resulting in a

positive effect on employee and customer loyalty. Responsible for leadership, talent development and discipline.

• Responsible for management of training and certification for all staff.

• Responsible for the management of maintenance personnel.

• Responsible for management and security of parts, inventory, vehicles.

Knowledge/Skills/Abilities

• Financial management experience

• Automotive/mechanical background

• Ability to communicate effectively - verbal and written.

• Knowledge of equipment/tool operation and diagnostic/repair procedures.

• Proficient math skills and adept at statistical analysis.

• Working knowledge of Microsoft Office products.

• Ability to drive vehicles equipped with manual transmission.

• Bilingual communication skills (preferred).

Education & Experience / Licenses & Certification

• High School Diploma or equivalent certification. Bachelor Degree preferred

• 5-7 years in a management/supervisory role

• 5 years industry experience in providing auto repair

• Valid driver’s license and acceptable driving record

• Must obtains ASE C1 Certification within one year of hire

Work Environment/Physical Requirements

**Please note that you will be asked to complete a candidate assessment following your application, via email. Your application will not be considered until the assessment has been completed.**

Apply Today

Service Advisor

Peoria, Arizona

Sun City Auto Center Opening Spring of 2021!

Come Join Us

Check out the benefits!

Exceptional benefits within 30 days of hire, with employer contribution to medical/Dental/Vision premiums
401K Matching $1 to $1 up to 6% annually
15 Paid Days off, some Saturdays and no Sunday work hours (20 days after 1 year)
Opportunities for growth
Clean well equipped shops with consistent car count
A free AAA Membership and numerous employee discounts

Summary

Essential Functions

First line sales agent for customers vehicles.
Responsible to sell and schedule vehicle repairs, write the repair orders, dispatch the job to the technician, provide estimates, sell additional repairs as needed, and inform the customer of repair status.
Required to collect payment, open and close cashier process.
Respond to customer concerns or complaints and escalate to
Management complaint the advisor is unable to resolve.
Answer incoming phone calls to schedule service appointments, follow-up calls with customer regarding repair status, outbound calls to prior and/or customers regarding service.
Maintain a safe and clean work area and assist to maintain safe and clean work areas as needed.
Participate in ongoing training as assigned by management. Study technical bulletins, industry magazines, and technical web sites.

Knowledge/Skills/Abilities

Previous sales and service advisor experience required

Education & Experience/Licenses & Certification

Indicate Federal or State Requirements; (Licensed to sell insurance products in the state, valid driver's license.)
Valid Arizona driver's license and current 39 month driving record.

Apply Today

Member Insights Research Associate

Phoenix, Arizona

Why Work For Us

Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Summary:

Responsible for project management, data analysis, and reporting of our ongoing custom tracking studies. The person in this role needs to have prior experience with quantitative and qualitative approaches, with the ability to lead multiple research projects, while communicating clear and actionable insights.

Essential Functions

Provides project leadership and project management of various ongoing tracking studies.
Conducts Data analysis and interpretation of tracking study results.
Creates and conceptualizing data reporting and presentations.
Shares results cross-functionally with multiple stakeholders and lines of business.

Knowledge/Skills/Abilities

Understanding of quantitative and qualitative research methods including questionnaire development
Strong communication, organization and writing skills
Evidence of strong analytical skills; ability to use research as a tool in decision making
Ability to self-prioritize and deliver against competing concurrent projects
Self-driven with the ability to work in a self-guided manner
A working knowledge of basic statistics (confidence level, p-value, power, statistical significance, regression, SPSS) (preferred)

Education & Experience/Licenses & Certification

Bachelor's degree in related area (BA/BS degree in business, statistics, marketing, psychology, consumer behavior or related discipline)
1-2 years previous market research experience on supplier or client side

Work Environment/Physical Requirements

**Please note that you will be asked to complete a candidate assessment following your application, via email. Your application will not be considered until the assessment has been completed.**

Apply Today

Outbound Sales Representative - REMOTE

Clearfield, Utah

At A3 Labs we come to work to dream, design and define how we will live and move into the future. We exist to harness these forces for the benefit of Members and future generations, humanizing disruptive change for the betterment of the communities we serve. We're looking for bright, passionate, and collaborative people to join our tight-knit team as we innovate in the spirit of service.

Why Work For Us?

Impact. Lead the charge in mobility as a service movement and enable people's lives to improve through the sharing economy. Leverage the best of an established 119 year-old not for profit combined with start-up speed and agility to create real and meaningful impact.

Recognition. We offer a competitive total compensation package including base salary + commissions annual performance bonuses, benefits, and 401(k) Company match with additional discretionary contribution potential.

Lifestyle. We do honorable work, and we practice our values: humility, integrity, teamwork, and service. You'll have the security of a larger organization but you'll move at startup speed.

Summary

The Identity Champion (IDC) Sales Associate serves our Members by selling and servicing Identity Champion memberships. Sales Associates thoughtfully assist our Members to acquire, maintain and make the most of their membership in AAA Identity Champion. IDC Sales Associates use sales techniques and product knowledge to identify customer-specific needs to generate new sales and upsell to prospective and current Identity Champion Members, effectively overcoming objections to close the sale.

Consistently provides a sales experience that enhances the Member's affinity to the AAA brand and results in greater Member satisfaction and loyalty.

Essential Functions

Uses sales techniques and product knowledge to identify customer-specific needs to generate new sales to prospective and current Members. Effectively overcomes objections to close the sale.
Works to meet or exceed targets assigned by the Sales Agent's manager.
Consistently provides a service experience that enhances the Member's affinity to the AAA brand and results in greater Member satisfaction and loyalty.
Proactively performs outbound calls, working marketing lists, occasional special project’s, and cross-selling/up-selling new and existing Members

Knowledge/Skills/Abilities

Possesses sales skills effectively employed in the tracking, following up on and closing of assigned leads.
Knowledge of desktop systems including but not limited to Microsoft Office software applications.
Problem-solving - Identifies problems, lists the possible solutions, evaluates options, and selects options to find solutions to problems. Designs solutions. (Intermediate)
Data Entry - Proficient typing skills. Computer skills and a knowledge of relevant software packages. Basic literacy and numeracy skills. (Intermediate)

Education & Experience/Licenses & Certification

High school diploma or GED required. Bachelor's degree in a relevant field preferred.
1 to 3 years of sales experience required. Identity protection industry and/or call center work experience preferred.
Proven ability to develop rapport via phone interactions (Preferred)

Apply Today

Auto Glass Technician

Phoenix, Arizona

Responsible to perform mobile and fixed site installation, and repair of auto glass in a wide variety of auto, light truck, and commercial vehicles. Responsible to maintain currency of industry advancements, and changing automotive technology. Responsible to provide outstanding customer service.

Major duties, responsibilities, & expectations

Perform mobile and fixed site removal and installation of auto glass, and glass repairs. Utilizes hand and power tools to remove moldings, wipers, mirrors, windshields, door glass, and back glass minimizing any vehicle damage that could occur. Glass repair and replacement will be completed per industry / AAA specifications
Review daily auto glass jobs itinerary and ensure that replacement glass has arrived in good condition from supplier and additional parts / items for installations are on hand. Technician will communicate with Auto Glass Supervisor, CSR's, and suppliers to resolve any discrepancies
Responsible to provide outstanding level of member / customer satisfaction and will represent AAA in a professional manner. Work closely with Auto Glass Supervisors and CSR's to quickly resolve any service/quality issues
Responsible to maintain a clean and safe work environment and adhere to OSHA safety and compliance standards. Responsible to report accidents and injuries immediately to supervisor and communicate unsafe situations to prevent accidents
May perform other duties as assigned

Requirements

High School Diploma or GED required
At least three years of experience as an Auto Glass Technician
Valid AZ drivers license and current 39 month driving record
National Glass Association (NGA) certification desired. Required to obtain NGA certification within 60 days of employment or as determined by management
Must be 21 years of age for insurance purposes

Physical Requirements

Must be able to lift and or move up to 100 pounds. Required to sit or stand for extended periods of time and must be able to walk, climb, balance, stoop, kneel, crouch, and crawl. Must be able to work in severe weather conditions. May drive up to 300 miles per day.

PHYSICAL DEMANDS:

Required by the Americans with Disabilities Act (ADA).

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk and hear, required to sit, occasionally required to stand and walk; use and to finger, handle, or feel; and reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, peripheral vision and the ability to focus. Identify specific hazards as necessary (use of chemicals, equipment, driving)

May be exposed to chemicals, pneumatic air, electrical, lifting, tripping and/or falling, drives member and/or company vehicle

#MCC

Apply Today

Life Insurance Agent

Menlo Park, California

Essential Functions

Maximizes life insurance market penetration with current members and property/casualty insureds and stays vigilant for new sales opportunities. Maintains high quality production and persistency standards to assure profitable growth. Identifies and develops sales opportunities within the community. Follows company approved sales process in the completion of required financial, activity and sales reporting.
Provides life sales support and training on lead development and identification for the frontline employees, Insurance Sales Agents (P/C) and other staff who come in contact with members/ insureds. Establishes and maintains strong working relationships with front line employees, Sales Agents and the branch management team. Notifies Agents in a timely manner of result with referred lead. Provides leads from life insureds and other calls to Sales Agents for other products/services, i.e., membership, auto/homeowners and travel insurance.
Stays well-informed of changes and developments in policy and/or external practices. Attends meetings to obtain information, provide input, keep lines of communication open, stay updated and offer sales ideas when appropriate. Keeps current in industry; maintains continuing education for licensure.
Develops annual business plan with input and involvement from the Life Sales Manager to meet goals and determine responsibilities, including new business life sales, quality standards, as well as building outstanding customer relationships. Reviews plan objectives and reassesses strategies to align performance relative to annual sales goals.
Ensures compliance with NCNU and AAA Life and regulations, as well as external regulations

Knowledge/Skills/Abilities

Strong interpersonal, presentation and communication skills needed to interact with staff, members and insureds effectively
Ability to cultivate relationships with peers and staff; educates staff to make referrals to Life Insurance
Agents
Computer skills in basic software applications, and navigating business applications specific to life insurance
Demonstrated skills in selling life insurance and annuities; Skills to develop, track and effectively follow up on leads (preferred)
Strong knowledge in sales techniques, life product line illustrations, features and benefits (preferred)
Demonstrated skills in prospecting and lead generation abilities (preferred)
Bilingual communication skills (preferred)

Education & Experience/Licenses & Certification

High School Diploma or GED
Valid Automobile Operator's License
Active State Resident Life Insurance License
Bachelor's degree in related area or an equivalent combination of education and experience
(preferred)
1+ years experience in Life Insurance and/or Annuity Sales (preferred)
CLU, ChFC and/or LUTCF Designations (preferred)

Work Environment/Physical Requirements

#LIFE

Apply Today

Call Receiver - Work From Home (MUST LIVE IN ARIZONA)

Tucson, Arizona

Being a Call Receive Hero is rewarding and meaningful but takes great willpower, hard work, and emotional strength.

Essential Functions:

Enjoy a fast paced environment; handling 75 - 100 calls per shift
Be skilled at using multiple applications simultaneously and navigation tools like Google maps
Deliver extraordinary customer service to our Members by using sound judgment to make decisions that adhere to policy and procedures
Demonstrate empathy, problem solving, and listening skills to assess Member safety and be able to provide clear and proficient verbal and written communication
Be reliable to work a schedule that may include weekends/holidays and adhere to your assigned work schedule
Enjoy working from home and have a dedicated work space free of distractions/noise that includes a desk, chair, etc, along with the ability to hardwire your internet connection

What We Offer:

Great Pay - Earn $14.50/hour to start with the opportunity to earn two increases within the first 6 months, resulting in $16.00/hour.
Fluency in Spanish is a plus and you may be eligible to earn up to an additional $80/month.
Work from Home - We provide you with a computer, monitor, headset, and Members to rescue.
Schedule - We are open 24/7 (including weekends and holidays) and offer several schedule options including overnight.
Paid Time Off - Accrue 5.2 hours of Paid Time Off every pay period during your first 12 months - that’s 17 days in your first year!
Volunteer Time - We know Heroes like to give back to their communities; we grant 24 hours of Paid Volunteer Time every year!
Training - You will receive virtual paid training that will set you up for success.
Benefits - For eligible Team Members, Medical, Dental, Vision, Life Insurance, Tuition Reimbursement, Employee Assistance Program and more!
401K - Dollar for dollar company match up to 6% of employee contributions.
Annual Incentive Plan – Eligibility to participate in our AAA annual bonus plan.

Work Environment/Physical Requirements:

Apply Today

Commercial Insurance Agent

Phoenix, Arizona

Essential Functions

Responsible to quote and write personal and commercial lines insurance including, auto, homeowner, life, health, business owners and worker’s compensation.
Prospect within the community to develop new insurance business and create brand presence. Prospect from various resources
Required to meeting or exceed sales goals set by management Provide customer service to insurance clients.
Employees are required to support the lead generation initiative by providing qualified leads to other business lines of AAA Arizona that include Travel, Insurance, Automotive and Financial.
Maintain records, logs and files according to department and club guidelines. Demonstrate thorough and competent skills in both industry and Club computerized systems.
May perform other duties as assigned.

Education & Experience/Licenses & Certification

High School Diploma or GED required
1-3 years related experience
Valid Arizona Property and Casualty Insurance License
Valid Arizona driver's license
A minimum of six months’ experience in a fast paced, multi-task work environment selling P&C lines of business.

PHYSICAL DEMANDS: Required by the Americans with Disabilities Act (ADA)

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions o this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk and hear, required to sit, occasionally required to stand and walk; use and to finger, handle, or feel; and reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, peripheral vision and the ability to focus. Operate personal or company vehicle as a requirement of position

#GAB

Apply Today

Tow Truck Driver

Sparks, Nevada

Why Work For Us?

Great Pay - $17/hr (with the potential to make up an additional $8/hr with incentive bonus plan)
Training – You’ll attend a thorough, comprehensive, training program
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Paid Time Off- Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Essential Functions

Driving and operating a service vehicle (i.e. flat tire changes, lock-out, fuel delivery services, etc.)
On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving
Utilizing on-board computer, radio communications, and mapping systems
Completion of daily paperwork (i.e. call-logs, battery invoices, cash receipts, etc.)

Knowledge/Skills/Abilities

Strong customer service skills
Clear and proficient verbal and written communication even under pressure
Demonstrates problem solving and listening skills to evaluate member safety as well as the ability to discern safety issues and respond appropriately

Work Environment/Physical Requirements

#ERS

Apply Today

Member Experience Associate

Sparks, Nevada

Why work for us?

Benefits – Access to Medical, Dental, and Vision program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Paid Time Off – Accrual of 17 PTO days your first year, nine paid holidays annually, and 24 hours earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

Essential Functions:

Performs routine sales, service and operational functions for AAA Members including; DMV, cashiering, auto travel, notary and insurance sales support, with expectations for maintaining required standards, policies and procedures.
Understands and actively promotes products and services to achieve individual goals in support of meeting organization goals and objectives.
Overcomes obstacles that create barriers to Team Member or branch efforts and identifies process improvement opportunities and proposes solutions.
Acts as an agent for change while promoting AAA’s guiding principles and core values.

Knowledge/Skills/Abilities:

Demonstrates sales and service skills. Able to effectively interact, face-to-face, with new, prospective and existing Members.
Accuracy and comfort handling money, making change, balancing cash drawer.
Good computer skills, proficient in both reading and basic arithmetic.
Good written and verbal communication skills in person and over the phone.
Ability to multitask in response to requests, requirements and Member/Team Member expectations. Ability to accept feedback and correct course as necessary.

Education & Experience / Licenses & Certifications:

High School Diploma or GED required.
Two years sales or customer service experience.
Experience working with sales and service standards and goals.
Current & valid Driver's License with clean history may be required.
Bonding and fingerprinting may be required.
P&C Licensing may be required.

Work Environment/Physical Requirements:

Works in a variety of office environments where standing, walking or sitting at a desk, table or computer workstation may be required for extended periods of time.
May travel by car, plane or other form of transportation to attend business meetings or conferences.
May be required to work in one or more locations in a defined service area. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

#MEA

Apply Today

Tow and Battery/Light Service

San Francisco, California

AAA has expanded our Club Owned Fleet team to San Francisco! Here is an exciting opportunity to join our team from the ground up!

Why Work For Us?

Great Pay - with the opportunity for increases when performance skill blocks are achieved
Training – You’ll attend a thorough, comprehensive, training program
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Monthly bonus potential
Paid Time Off- Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Essential Functions

Driving and operating a service vehicle (i.e. flat tire changes, lock-out, fuel delivery services, etc.)
On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving
Leverages sales skills for offering products and services from AAA to member during service interaction
Utilizing on-board computer, radio communications, and mapping systems
Completion of daily paperwork (i.e. call-logs, battery invoices, cash receipts, etc.)

Knowledge/Skills/Abilities

Clear and proficient verbal and written communication even under pressure
Common knowledge of vehicle components and the common reasons for vehicle failure
Demonstrates problem solving and listening skills to evaluate member safety as well as the ability to discern safety issues and respond appropriately
Ability to drive a manual/automatic shift vehicle

Education & Experience/Licenses & Certification

Two (2) years of experience in a customer contact role
Education and training. I.E.: AAA Compliance Training, RPST,TSAAC, Lock-out, PSP, Battery Service Training
Vocational technical automotive training/certification or equivalent experience (preferred)
ASE (Automotive Service Excellence) certification(preferred)

Work Environment/Physical Requirements

Apply Today

Autoglass Technician Support Associate

Scottsdale, Arizona

Great opportunity to learn about auto glass repair!

Why Work With Us:

Exceptional benefits within 30 days of hire, with employee contribution to Medical/Dental/Vision premiums
401K Matching $1 to $1 up to 6% annually
Opportunity for advancement
15 Paid Days off, some Saturdays and no Sunday work hours
Free AAA Membership and numerous employee discounts

Responsibilities:

Assist technicians with auto glass repair/replacement and transport materials between locations in the Metro Phoenix area using a company car.
Performs needed clerical or administrative duties to support accurate record keeping and secure storage of documents within the location ,Receive parts and process returns
Create, modify and finalize repair orders in the shop management system to act as a backup when Services Advisors are not available
Answer phones when necessary
Assist with invoicing and processing payments when necessary
Other duties as assigned by manager

Knowledge/Skills/Abilities

Effective verbal and written communication skills in the language(s) required for the role, as justified for business necessity
Effective organization, interpersonal and negotiation skills
Ability to work scheduled hours as necessitated by business need
Math and computer skills with experience using software applications including word processing, spreadsheets, browsers, and email
Member service focus

Education & Experience/ Licenses & Certifications

High School diploma or equivalent certification (GED)
Two years’ experience in retail/sales/service industry required
Valid driver license and acceptable driving record

Work Environment/Physical Requirements

Ability to lift and or carry up to 75lbs
Sitting, standing, bending, kneeling, pushing, reaching, lifting

#MCC

Apply Today

Member Experience Associate

Eureka, California

Why Work For Us?

Great Pay – Paid training and competitive hourly base + incentives.
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay.
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

Summary:

Essential Functions

Performs routine sales, service and operational functions for AAA Members including; DMV, cashiering, auto travel, notary and insurance sales support, with expectations for maintaining required standards, policies and procedures.
Understands and actively promotes products and services to achieve individual goals in support of meeting organization goals and objectives.
Overcomes obstacles that create barriers to Team Member or branch efforts and identifies process improvement opportunities and proposes solutions.
Acts as an agent for change while promoting AAA’s guiding principles and core values.

Knowledge/Skills/Abilities

Demonstrates sales and service skills. Able to effectively interact, face-to-face, with new, prospective and existing Members.
Accuracy and comfort handling money, making change, balancing cash drawer.
Good computer skills, proficient in both reading and basic arithmetic.
Good written and verbal communication skills in person and over the phone.
Ability to multitask in response to requests, requirements and Member/Team Member expectations. Ability to accept feedback and correct course as necessary.

Education & Experience / Licenses & Certification

High school diploma or GED required.
Two years sales or customer service experience.
Experience working with sales and service standards and goals.
Current & valid Driver's License with clean history may be required.
Bonding and fingerprinting may be required.
P&C Licensed preferred
Bilingual Spanish a plus!

Work Environment/Physical Requirements

Works in a variety of office environments where standing, walking or sitting at a desk, table or computer workstation may be required for extended periods of time.
May travel by car, plane or other form of transportation to attend business meetings or conferences.
May be required to work in one or more locations in a defined service area. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

Apply Today

Developer Node JS/React Frontend - Remote

Phoenix, Arizona

Why Work For Us?

Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

This is a Work From Home Opportunity, candidate MUST reside in Utah or Arizona

Summary:

Essential Functions

Works with colleagues to build, develop, and deploy custom website functionality as needed. Works closely with the developer team to ensure that projects are delivered correctly and on time.

Document solutions with concise and clear explanations.
Nimble troubleshooting of issues.
Evaluate code to ensure that it is valid, is properly structured, meets industry standards, and is compatible with various browsers, devices, or operating systems.
Responsible for the implementation and testing of technical solutions. Adheres to accepted best practice coding standards.
Tests, develops, builds, and coordinates the integration of new products per production requirements.
Solutions Consulting: Participate as a technical consultant on a variety of web-related projects.

Knowledge/Skills/Abilities

Expert in web technologies including Nodejs HTML/ css, scss, javascript es6
Experience with React, Angular and component-based front end development
Passionate about using the full capabilities of JavaScript/HTML/CSS in the browser to effect good design, clean code, and elegant user interactions.
Experience with Responsive lay outing

Education & Experience/Licenses & Certification

2 to 5 years minimum experience working with related technology in an agile team environment

Work Environment/Physical Requirements

**Please note that you will be asked to complete a candidate assessment following your application, via email. Your application will not be considered until the

assessment has been completed.**

Apply Today

Customer Experience Representative

Tempe, Arizona

Job Summary
This position is responsible for providing scheduling for service, repair, maintenance, and inspections for the existing Commercial Business base. These services are critical for the ongoing customer service experience and satisfaction of the account base. The department has primary responsibility for customer retention through the responsiveness and provision of repair, Inspection, support, and maintenance operations and service.
Why work for us?
Job Stability - Career Growth
Great Benefits - Medical/Dental/Vision
Retirement - 401k matching up to 4%
Work/Life Balance - PTO 3 Weeks + 9 paid holidays
RESPONSIBILITIES/JOB DUTIES:
Handle incoming and outgoing phone calls to address customer requests and schedule service calls
Handle e-mail and queue requests to schedule service calls
Support the other internal customers (installation, sales, and monitoring) with handling and resolution of customer issues
Provide an excellent customer experience with conflict resolution skills and assist field technicians with support for service calls
Order equipment required for service calls
Build relationships with property managers and other business professionals to ensure retention, promote customer satisfaction and loyalty
Provide basic instruction and troubleshooting to customers
Work with internal tech support (Virtual Assistance) to provide more advanced training and programming
KNOWLEDGE AND SKILLS:
Three or more years’ experience in a scheduling and/or technical call center
Strong customer service acumen and conflict resolution skills
Advanced technical knowledge with different types of security systems
Knowledge of Smart Home security operations is a plus
Advanced written and verbal communication skills to provide professional engagement with business owners
Ability to focus and multi-task in a fast paced environment as part of a team
EDUCATION, KNOWLEDGE, SKILLS, COMPETENCIES, CERTIFICATIONS/LICENSES:
High School Diploma or (GED) (required)
College AA or BS Degree (desired)
Must qualify for state alarm agent license (required)
Technical orientation and computer literacy (required)
Moderate to advanced typing ability (desired)
#SAFE

Apply Today

Manager, Continuous P&L Improvement

Berkeley, California

Why Work For Us?

Lifestyle. We do honorable work, and we practice our values: humility, integrity, teamwork, and service. You’ll have the security of a larger organization but you’ll move at startup speed.

Summary

This operations position leads a team focused on maximizing the monetization and utilization of all assets and minimizing the costs of providing service. The team will accelerate the path to financial sustainability for the line of business.

Essential Functions

Lead the Fleet Support function in ensuring Gig vehicles are efficiently assigned tickets to be cleaned, fueled, serviced, and positioned to deliver maximum value to Gig Members.
Lead the Strategic Finance function in developing and evaluating business cases, delivering timely analyses of ongoing operational activities, and forecasting operational and financial performance.
Lead the Business Intelligence function in maintaining the structure, process, quality, and access to data and reporting, and then turning this information into dashboards, actionable insights, and business decisions.
Serve on the Gig Leadership Team and contribute towards the overall business success.

Knowledge/Skills/Abilities

A minimum of 3 years of financial management experience.
A minimum of 2 years of strategy experience.

Education & Experience/Licenses & Certification

Bachelor’s degree in Finance, Economics, Engineering, Mathematics, Statistics, or a related discipline
MBA preferred
Financial statement literacy
Multivariate statistical analysis and predictive modeling experience
Experience in Tableau and writing SQL code in relational database environment
Strong business acumen, transformational thinking, and ability to execute

Supervisory Responsibilities

Position has full supervisory responsibility for 10 Team Members, including nine roles on the Fleet Support Team (one Team Lead and eight Member Care Specialists) and one Data Scientist role.

Working Environment/Minimum Physical Requirements

This is primarily an office job. Physical requirements include standing, sitting, bending and lifting (up to 15 pounds). Approximately 98% of time is spent using a video display terminal.

Apply Today

Inventory Control Specialist- Auto Glass

Scottsdale, Arizona

Life Insurance Agent

Alameda, California

Essential Functions

Maximizes life insurance market penetration with current members and property/casualty insureds and stays vigilant for new sales opportunities. Maintains high quality production and persistency standards to assure profitable growth. Identifies and develops sales opportunities within the community. Follows company approved sales process in the completion of required financial, activity and sales reporting.
Provides life sales support and training on lead development and identification for the frontline employees, Insurance Sales Agents (P/C) and other staff who come in contact with members/ insureds. Establishes and maintains strong working relationships with front line employees, Sales Agents and the branch management team. Notifies Agents in a timely manner of result with referred lead. Provides leads from life insureds and other calls to Sales Agents for other products/services, i.e., membership, auto/homeowners and travel insurance.
Stays well-informed of changes and developments in policy and/or external practices. Attends meetings to obtain information, provide input, keep lines of communication open, stay updated and offer sales ideas when appropriate. Keeps current in industry; maintains continuing education for licensure.
Develops annual business plan with input and involvement from the Life Sales Manager to meet goals and determine responsibilities, including new business life sales, quality standards, as well as building outstanding customer relationships. Reviews plan objectives and reassesses strategies to align performance relative to annual sales goals.
Ensures compliance with NCNU and AAA Life and regulations, as well as external regulations

Knowledge/Skills/Abilities

Strong interpersonal, presentation and communication skills needed to interact with staff, members and insureds effectively
Ability to cultivate relationships with peers and staff; educates staff to make referrals to Life Insurance
Agents
Computer skills in basic software applications, and navigating business applications specific to life insurance
Demonstrated skills in selling life insurance and annuities; Skills to develop, track and effectively follow up on leads (preferred)
Strong knowledge in sales techniques, life product line illustrations, features and benefits (preferred)
Demonstrated skills in prospecting and lead generation abilities (preferred)
Bilingual communication skills (preferred)

Education & Experience/Licenses & Certification

High School Diploma or GED
Valid Automobile Operator's License
Active State Resident Life Insurance License
Bachelor's degree in related area or an equivalent combination of education and experience
(preferred)
1+ years experience in Life Insurance and/or Annuity Sales (preferred)
CLU, ChFC and/or LUTCF Designations (preferred)

Work Environment/Physical Requirements

#LIFE

Apply Today

Marketing Product Analyst

Phoenix, Arizona

Why Work For Us?

Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Summary

Reporting to the Director of Product Analytics, the Marketing Product Analyst will have product knowledge and be assigned responsibility for conducting data analytics to drive business results and goals. The role, will work on the marketing analytics lifecycle, from recommending campaigns and experiments, to developing foundational dashboards and leveraging data to drive key strategic decisions.

Essential Functions

Functions as the analytics partner for integrated marketing campaigns, including establishing consistent tracking, KPIs, and dashboards
Performs analysis of data and the relationship to operational and financial objectives of the organization. Analyzes data and delivers insights to business customers to deepen their understanding of key issues
Collaborates with internal and external partners/ stakeholders to investigate issues, make recommendations and develops action plans to achieve goals
Identifies and troubleshoots data issues, working with IT and other areas as needed
Pulls data from internal and external partners to evaluate performance and develop insights on marketing campaigns
Performs return on Investment (ROI) calculations to improve cost per key performance indicators (KPI) on marketing campaigns, including digital and traditional and provides recommendations to product managers on ways to improve marketing efficiencies
Gathers inputs for return on marketing investment (ROMI), lifetime value (LTV) and attribution model data

Knowledge/Skills/Abilities

Knowledge of AAA business & product concepts
Ability to structure and conduct data analyses relevant to complex business issues using research, analytical, data processing and mathematical skills
Oral and business writing communication skills and the ability to share analyses and recommendations to non-technical audiences
Understanding of marketing channels and impact on marketing effectiveness. Experience in data-oriented marketing channels like digital and direct mail
Creative problem solver, positively challenging the status quo to drive solutions with a can-do attitude to overcome any obstacles and get things done
Experience writing and optimizing SQL queries, data mining and working with large data sets, Knowledge of database structures including relational database concepts
Advanced Microsoft Excel skills, including charts/graphs, pivot tables, lookups, and complex nested formulas
Experience with business intelligence, reporting and visualization platforms (Tableau, DOMO, Looker, Cognos etc)
Proficiency in MS-PowerPoint or Google Slides

Education & Experience/Licenses & Certification

Bachelor's degree in a related area, advanced degree preferred
3-5 years in a data-centric business-to-consumer role (e.g. Marketing Analytics, Product Analytics, Customer Data Analytics, Applied Data Science, etc.)
SCRUM certified and/ or agile methodology experience
Expertise in SQL and proficiency in another data programming language (Python, R, etc.)

Apply Today

Member Insights Analyst

Phoenix, Arizona

Why Work For Us

Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Summary

Supports the design, execution analysis and communication of Voice of Member and/or qualitative and quantitative market research programs and ad-hoc projects.

Essential Functions

Responsible for formulating reports, interpreting data and producing insights and recommendations.
Manages relationship with vendors on a day to day basis.
Accountable for Member Insights support to selected AAA business units.

Education & Experience/Licenses & Certification

Bachelor's Degree in relevant field required
3-5 years' experience in VOC, Qualitative and/or Quantitative Market Research roles - either client and/or vendor side

Work Environment/Physical Requirements

**Please note that you will be asked to complete a candidate assessment following your application, via email. Your application will not be considered until the assessment has been completed.**

Apply Today

MSC Operations Coordinator

Clearfield, Utah

Why Work For Us?

401k Matching – $1 for $1 company match up to 6% of pay
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Summary:

A Dispatch Coordinator works with the leadership team/dispatch agents and consistently communicates on Out of Network (OON) Service Providers (SP) processes, alerts, and bulletins.

This is a swing-shift position that will require four 10-hour shifts, beginning at 2:30 PM. At least one weekend day will be worked.

Essential Functions:

Manage processes for OON SP including but not limited to payments, calls, and remote schedules.
Compile weekly reports and schedule/notify dispatchers of training session dates and times with calendar invite
Work closely with Automotive Field Representative (AFR) when updates are needed.
Schedule and notify dispatchers of training session dates and times with calendar invite
Work with National on all RAP Process for clearing calls and answering questions and work with Emergency Roadside Service Payment Team on Payment Issues
Update Emergency Road Service programs to reflect accurate information for the business.
Work closely with Analysts and develop training plans for processes.
Support dispatch, Call Receive (CR) , and DOC’s when needed. (floor coverage, escalation calls, etc.).
Attend bi-weekly meetings to discuss statistic and opportunities.
Process synopsis on escalation calls to provide feedback as needed to all AAA business partner

Knowledge/Skills/Abilities

Skilled in payment processing, process improvement, and administrative skills.
Intermediate technical support skills via phone and email.
Ability to communicate effectively and efficiently
Skilled in project management as well as problem solving.
Advanced Spreadsheets/Word Processing/PowerPoint skills.

Education & Experience/Licenses & Certification

High School Diploma (Required)
Minimum 2 years Dispatch experience (Required)

Apply Today

Security Installer Technician

Walnut Creek, California

This position is responsible for the installation, service, repair, maintenance, and upgrades of systems for AAA Smart Home new and existing customer base. These services are critical for the ongoing customer experience and satisfaction of the account base. This position is customer facing and responsible for consistently providing a memorable customer experience.

ESSENTIAL FUNCTIONS:

Perform diagnostic evaluation of system issues and perform troubleshooting and repairs on low voltage security and home automation systems including cameras, thermostats, locks and more.
Install or upgrade new low voltage security and home automation systems inclusive of cameras, thermostats, door locks and more.
Shift would be Tuesday through Saturday.

Why work for us?

Compensation - salary plus uncapped commission
Benefits – Medical, Dental, Vision, and more!
401k Matching – $1 for $1 company match up to 4% of pay
Paid Time Off – Accrual of 3 weeks PTO and nine holidays annually
Career Growth – Move up your career, internal candidates receive top priority

KNOWLEDGE AND SKILLS:

Two or more years in a customer service industry role
Strong customer service communication and conflict resolution skills
Strong written and verbal communication skills
Previous experience with both hand and power tools (desired)
Some sales experience (desired)

EDUCATION, KNOWLEDGE, SKILLS, COMPETENCIES, CERTIFICATIONS/LICENSES:

Must qualify for applicable licenses / certificates
The ability to use hand tools, laptop, and tablet (required)

WORKING ENVIRONMENT/ MINIMUM PHYSICAL REQUIREMENTS
This position includes primarily field work. Physical requirements include standing, sitting, bending, lifting, and climbing. Lifting will include up to 40 pounds. Extensive use of a personal computer or tablet is required. Use of hand and power tools is required on occasion.

#SAFE

Apply Today

Senior Outbound Sales Representative - REMOTE

Clearfield, Utah

At AAA we come to work to dream, design and define how we will live and move into the future. We exist to harness these forces for the benefit of Members and future generations, humanizing disruptive change for the betterment of the communities we serve. We’re looking for bright, passionate, and collaborative people to join our tight-knit team as we innovate in the spirit of service.

Why Work For Us?

Great Starting Pay: hourly + commission
Career Growth - We offer a leadership development program where you can be promoted as early as 6 months with a pay increase
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching
Paid Time Off – Ten hours per month, nine holidays annually
Job Stability – We’re not going anywhere. AAA has been around for over a century and we have not had a single layoff during these uncertain times!
While this is a fully remote position, each team adheres to a specific location strategy, which allows them to work more effectively together. Therefore, the candidate should reside in or near Clearfield, Utah or Phoenix, Arizona

Summary

The Senior Outbound Sales Representative serves our Members by selling and servicing memberships. Senior Outbound Sales Representatives thoughtfully assist our Members to acquire, maintain and make the most of their membership in AAA.

Essential Functions

Uses expert sales techniques and product knowledge to identify customer-specific needs to generate new sales to prospective and current Members. Effectively overcomes objections to close the sale.
Works to consistently meet and/or exceed targets assigned by the Senior Sales Agent’s manager.
Supports Sales Associates with sales techniques and product knowledge
Consistently provides am exemplary service experience that enhances the Member’s affinity to the AAA brand and results in greater Member satisfaction and loyalty.
Proactively solicits new Identity Champion sales by handling inbound calls, performing outbound calls, working marketing lists, and cross-selling/up-selling new and existing Members.

Knowledge/Skills/Abilities

Has expertise in sales skills effectively employed in the tracking, following up on and closing of assigned leads.
Strong track record of converting and closing leads
Knowledge of desktop systems including but not limited to Microsoft Office software applications.
Problem-solving - Identifies problems, lists the possible solutions, evaluates options, and selects options to find solutions to problems. Designs solutions. (Intermediate)
Data Entry - Proficient typing skills. Computer skills and a knowledge of relevant software packages. Basic literacy and numeracy skills. (Intermediate)

Education & Experience/Licenses & Certification

High school diploma or GED required. Bachelor's degree in relevant field preferred.
2+ years of sales experience required. Insurance industry and/or call center work experience preferred.
Proven ability to develop rapport via phone interactions (Preferred)
Proven sales track record

Apply Today

Swing Shift Tow/Battery Light Service Lead

Richmond, California

Why Work For Us?

Great Pay - with the opportunity for increases when performance skill blocks are achieved
Training – You’ll attend a thorough, comprehensive, training program
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan
Paid Time Off- Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Summary:

Essential Functions

Responsible for oversight of shop operations to include inspecting/maintaining of company vehicles/ equipment for safe and efficient operation, battery inventory processes, administrative duties/reports and coordination of scheduling/dispatching
Coaching and development of employees, to include training, performance management and the corrective action process
Driving and operating the full range of service vehicles (i.e. loading/towing vehicles, flat tire changes, lock-out, fuel delivery services, etc.) for increased
Productivity gains and contribution to business results, to include knowledge sharing/coaching/training of peers; utilizing on-board computer, radio communications and mapping systems
On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving
Managing and maintenance of damages tracking system and coordination of resolution for customer complaints

Knowledge/Skills/Abilities

Ability to act in the role of a leader, to include coaching, mentoring and training
Superior customer service skills and the ability to interact with a wide-range of people
Proficient automotive knowledge

Education & Experience / Licenses & Certification

High School Diploma or GED equivalent
8+ years Experience operating a motor vehicle with a valid driver's license
Vocational technical automotive training/certification or equivalent experience (preferred)
ASE (Automotive Service Excellence) Certification (preferred)
AAA Compliance Training, RPST,TSAAC, Lock-out, PSP, Battery
Service Training

Work Environment/Physical Requirements

Apply Today

Tech Support, Team Lead

Tempe, Arizona

Job Description

This position is responsible for supervising functions and/or Team Members as assigned by the Member Experience Manager. Responsible for monitoring Team Members, providing feedback, serving as product expert, sharing best practices, coaching behaviors, and guiding Team Members to success while also managing scheduling and schedule adherence for their assigned team. Additionally, this individual will provide call support to load-balance during peak inbound call volume while providing legendary AAA Smart Home experiences.

Essential Functions:

Provides daily direction and communication to Team Members to ensure Member inquiries and concerns are resolved in a timely, efficient and knowledgeable manner
With Learning & Development team, create training material and trains and coaches Team Members
Meets with Team Members on a regular basis to provide performance feedback
Supervises departmental work activities and ensures scheduling adherence to achieve business objectives
Responsible for goal setting, on-going performance feedback and evaluation and documentation of performance for team
Monitors, audits and reports daily team and individual performance statistics and provides efficiency improvement recommendations to management
Assists in the development, updating and implementation of disciplined operating practices
Participates in the recruitment process of potential Team Members including but not limited to screening applicants, interviewing, and employment decision
Ensures the team is in compliance with policies, procedures, standards and regulations. Keeps management informed of issues
Assists in managing department expenses (e.g. overtime, rewards & recognition, travel, meal, office supplies)
Manages Member Escalations
Responds to Member emails and phone calls
Maintains knowledge of smart home industry and serves as subject matter expert
Monitors and clears phone queues
Coordinates work tickets with Field Service Technicians
Performs other related duties as assigned

Why work for us?

Job Stability - Career Advancement
Great Benefits - Medical/Dental/Vision
Retirement - 401k matching up to 4%
Work/Life Balance - PTO 3 Weeks + 9 paid holidays

Knowledge/Skills/Abilities:

Leadership capability of direct and non-direct reports
Mobile Application Usability Expert
Strong written and verbal communication
Strong computer skills, including proficiency with MS Office applications (Word, Excel, PowerPoint)
Bilingual communication skills (Preferred)
In-depth knowledge of Sharing Economy (Preferred)
Operations management experience (Preferred)
Knowledge of AAA products and systems (Preferred)

Education & Experience / Licenses & Certification

Customer/Member service experience
Supervisory experience in Service Industry (Preferred)
Comparable experience in a team lead capacity will be considered
Bachelor’s Degree (Preferred)
High School Diploma or GED (Required)
Valid Driver's License Work Environment/Physical Requirements
Entire work time is conducted in an office setting

#SAFE

Apply Today

Tow and Light Service Driver

Oakland, California

Why Work For Us?

Great Pay - with the opportunity for increases when performance skill blocks are achieved
Training – You’ll attend a thorough, comprehensive, training program
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Monthly Bonuses!
Paid Time Off- Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Essential Functions

Driving and operating a service vehicle (i.e. flat tire changes, lock-out, fuel delivery services, etc.)
On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving
Leverages sales skills for offering products and services from AAA to member during service interaction
Utilizing on-board computer, radio communications, and mapping systems
Completion of daily paperwork (i.e. call-logs, battery invoices, cash receipts, etc.)

Knowledge/Skills/Abilities

Clear and proficient verbal and written communication even under pressure
Common knowledge of vehicle components and the common reasons for vehicle failure
Demonstrates problem solving and listening skills to evaluate member safety as well as the ability to discern safety issues and respond appropriately
Ability to drive a manual/automatic shift vehicle

Education & Experience/Licenses & Certification

Two (2) years of experience in a customer contact role
Education and training. I.E.: AAA Compliance Training, RPST,TSAAC, Lock-out, PSP, Battery Service Training
Vocational technical automotive training/certification or equivalent experience (preferred)
ASE (Automotive Service Excellence) certification(preferred)

Work Environment/Physical Requirements

#ERS

Apply Today

Tow and Light Service Driver

Hayward, California

Why Work For Us?

Great Pay - $20.81/hr with monthly performance based bonuses
Training – You’ll attend a thorough, comprehensive, training program
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Paid Time Off- Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Essential Functions

Driving and operating a service vehicle (i.e. flat tire changes, lock-out, fuel delivery services, etc.)
On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving
Leverages sales skills for offering products and services from AAA to member during service interaction
Utilizing on-board computer, radio communications, and mapping systems
Completion of daily paperwork (i.e. call-logs, battery invoices, cash receipts, etc.)

Knowledge/Skills/Abilities

Clear and proficient verbal and written communication even under pressure
Common knowledge of vehicle components and the common reasons for vehicle failure
Demonstrates problem solving and listening skills to evaluate member safety as well as the ability to discern safety issues and respond appropriately
Ability to drive a manual/automatic shift vehicle

Education & Experience/Licenses & Certification

Two (2) years of experience in a customer contact role
Education and training. I.E.: AAA Compliance Training, RPST,TSAAC, Lock-out, PSP, Battery Service Training
Vocational technical automotive training/certification or equivalent experience (preferred)
ASE (Automotive Service Excellence) certification(preferred)

Work Environment/Physical Requirements

#ERS

Apply Today

UI Designer - Remote

Clearfield, Utah

Why Work For Us

Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Work from home opportunity - Candidates must be located in Utah or Arizona

Job Summary

As part of the digital development team, this role will you will collaborate directly with the product team and technical team to understand scope, requirements, technical constraints, as well as customer, needs to produce new features and improve upon existing experiences. Assignments are broad in nature, requiring latitude for independent action. You will need to produce wireframes, interaction design, that are ready for developers to implement.

Core Job Responsibilities

Works with colleagues to build, develop, and deploy custom website functionality as needed. Works closely with the developer team to ensure that projects are delivered correctly and on time.

Translate concepts and requirements into user flows, wireframes, mockups and prototypes that lead to intuitive user experiences.
Facilitate the product vision by researching, conceiving, sketching, prototyping and user-testing experiences for the product.
Design and deliver wireframes, user stories, user journeys, and mockups optimized for a wide range of devices.
Document solutions with concise and clear explanations
Nimble troubleshooting of issues
Solutions Consulting: Participate as a technical consultant on a variety of web-related projects

Knowledge & Skills

Expert in use of one or more of these design tools: figma, adobe xd, or sketch
Knowledgeable in web technologies including HTML, CSS, SCSS, Javascript
Preferred exposure to React and component-based front end development
Experience with responsive web design and development
Great eye for design

Education & Experience

1 - 2 years experience with frontend development
3 to 5 years minimum digital design experience working with related technology in an agile team environment

Work Environment/Physical Requirements

**Please note that you will be asked to complete a candidate assessment following your application, via email. Your application will not be considered until the

assessment has been completed.**

Apply Today

AAA Tow and Battery Light Service Drivers

Phoenix, Arizona

Why work for us?

Great Pay – $15.38/hour
Bonus-Monthly Incentive bonus
Training – You’ll attend a thorough, comprehensive, training program
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Paid Time Off – Ten hours per month, ten holidays annually, and 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

What our Roadside Service Technicians do:

Driving and operating a service vehicle (i.e. loading/towing vehicles, flat tire changes, lock-out, fuel delivery services, etc.)
On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving
Utilizing on-board computer, radio communications, and mapping systems
Completion of daily paperwork (i.e. call-logs, battery invoices, cash receipts, etc.)
Inspecting and submitting maintenance reports of company vehicles for safe and efficient operation
Education and training. I.E.: AAA Compliance Training, RPST,TSAAC, Lock-out, PSP, Battery Service Training

Education & Experience/Licenses & Certification

Must be at least 21 years of age to operate AAA vehicles
Must have open shift availability
Ability to drive a manual/automatic shift vehicle
Customer service skills and the ability to interact with a wide-range of people
Basic math skills
Basic automotive/mechanic knowledge and experience operating a motor vehicle with a valid driver’s license
Basic computer knowledge

Work Environment/Physical Requirements:

Service Providers are required to provide a photograph for identification purposes. If needed for identification purposes, a photograph may be obtained after an offer of employment is made and accepted.

**Please note that you will be asked to complete a candidate assessment following your application, via email. Your application will not be considered until the assessment has been completed.**

#ERS

Apply Today

AAA Tow Truck Driver

Tucson, Arizona

Why work for us?

Great Pay – $15.38/hour
Bonus-Monthly Incentive bonus
Training – You’ll attend a thorough, comprehensive, training program
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 4% of pay
Paid Time Off – Ten hours per month, ten holidays annually, and 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

What our Roadside Service Technicians do:

Driving and operating a service vehicle (i.e. loading/towing vehicles, flat tire changes, lock-out, fuel delivery services, etc.)
On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving
Utilizing on-board computer, radio communications, and mapping systems
Completion of daily paperwork (i.e. call-logs, battery invoices, cash receipts, etc.)
Inspecting and submitting maintenance reports of company vehicles for safe and efficient operation
Education and training. I.E.: AAA Compliance Training, RPST,TSAAC, Lock-out, PSP, Battery Service Training

Education & Experience/Licenses & Certification

Must be at least 21 years of age to operate AAA vehicles
Must have open shift availability
Ability to drive a manual/automatic shift vehicle
Customer service skills and the ability to interact with a wide-range of people
Basic math skills
Basic automotive/mechanic knowledge and experience operating a motor vehicle with a valid driver’s license
Basic computer knowledge

Work Environment/Physical Requirements:

**Please note that you will be asked to complete a candidate assessment following your application, via email. Your application will not be considered until the assessment has been completed.**

#ERS

Apply Today

Audit Senior

Phoenix, Arizona

Why Work For Us?

Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

The IT Senior Auditor will be responsible for planning and executing Information Technology audits, continuous risk monitoring, and providing control consultation on programmatic, operational, risks and controls throughout the Club and its operations.

Essential Functions

Plan and execute IT audits, including identifying and analyzing risks, planning and prioritizing the audit work, conducting audit interviews, observing operations, documenting and analyzing procedures and controls, performing audit tests, preparing appropriate work papers, developing audit recommendations and reviewing them with appropriate management, and preparing audit reports.
Acting as the central point of contact to the Audit Manager and to the Client.
Provide risk identification, security and audit control input for projects and other initiatives.
Complies with relevant aspects of Club’s audit methodology and IIA Standards
Generates innovative results and recommendations visible to senior IA and client mgmt.
Maintain professional certification(s) and continue to develop and expand knowledge of the audit profession, Information Technology, our industry, and the Club’s products and information through self-study, research, and continuing education efforts.
Perform duties & responsibilities specific to department functions & activities.

Qualifications

Bachelors or higher level degree in Finance, accounting, MIS or related field of study or equivalent experience
3 - 5+ years of demonstrated internal control or risk management related experience; "Big 4" public accounting/consulting experience highly desirable.
Professional certification, such as CISSP, CIA, CISA, CPA, is preferred.
Sound knowledge and experience in information technology audit, systems design and management, security, and client server technologies.
Understanding of security software, database technology, and emerging internet technologies.
Proactive worker who can demonstrate strong project management and organization skills with successful experience in concurrently managing multiple projects at varying levels of technical difficulty.
Strong analytical skills with the ability to critically analyze and assess the adequacy of internal controls and opportunities for process improvements and efficiency gains.
Flexible self-starter who excels at learning new processes and business functions.
Excellent written communication skills to be able to clearly document audit planning, fieldwork and reporting work papers, reports and rationale memorandums.
Excellent verbal communication skills with the ability to work and negotiate with IT and business process owners.
Strong interpersonal and presentation skills.
Ability to work effectively as part of a team environment and independently as an individual contributor, demonstrating a continuous commitment to improvement.
Knowledge of IIA Standards, NIST, COBIT 5, and the COSO control frameworks.

.

Apply Today

Automotive Repair Technician

Phoenix, Arizona

Why Work With Us:

12 Valley locations and 2 Tucson locations with new locations coming soon
Sign on Bonus - $2,500
Great Pay – $35K to $120K DOE, Hourly Pay, Wrench Rate with bonus and incentive plans
Exceptional benefits within 30 days of hire, with employee contribution to medical/Dental/Vision premiums
401K Matching $1 to $1 up to 6% annually
15 Paid Days off and no Sunday work hours (20 days after 1 year)
Tuition reimbursement for additional ASE Certifications
Clean well equipped shops with high car count
A free AAA Membership and numerous employee discounts

Job Responsibilities:

Performs work that is indicated on Approved Repair Orders.
Performs only needed and or customer requested services on vehicles.
Performs all repairs according to MAP (Motorist Assurance Program), OEM (Original Equipment Manufacturers) or accepted industry standard procedures
Assures all repairs are for the benefit of the member/customer.
Test drives all vehicles when practical for any/all performance or drivability concerns before performing work
- Exception: when unsafe or vehicle not drivable
- Retest drives after repairs completed to verify that repair solved defined problems
Maintains clean and safe work environment; cleans spills and debris immediately to reduce hazards
Maintain company provided equipment and machinery
Follows company and industry safety rules and regulations
Reports all unsafe conditions to supervisor including but not limited to lifts, overhead doors, and equipment
Attends all required training, seeks additional training to maintain and increase effectiveness
Keeps up to date on industry trends and repair procedures.
Attends and successfully completes at least 24 hours of continuing auto repair training per year sponsored and/or provided by the club.
Maintains customer vehicles in regard to cleanliness and does not tune or otherwise adjust any controls within the vehicle.
Verifies as soon as practicable that parts ordered for the vehicle assigned to them are correct.
Performs digital inspection and documents to their full potential. Notates all pertinent information into the shop inspection or management system, attaches all photos or videos to illustrate repairs or needs to the inspection.
Assures all comeback related repairs are prioritized as directed by manager or lead.
Communicates effectively as necessary with manager, service advisors and other technicians to contribute to the overall performance of the location
Responsible for the safety and accuracy of all repairs made and or systems inspected to assure vehicle is as safe or more safe condition as was prior to work commencing
Performs other related duties as assigned.
Note: May require travel to different locations on an as needed basis

Knowledge/Skills/Abilities

Effective verbal and written communication skills in the language(s) required for the role, as justified for business necessity
Effective organization, interpersonal and negotiation skills
Ability to work scheduled hours as necessitated by business need
Math and computer skills with experience using software applications including word processing, browsers, and email
Member service focus
Ability to drive vehicles equipped with manual transmission
Knowledge of equipment/tool operation and diagnostic/repair procedures
Maintains 100% productivity as measured by dividing hours worked by labor hours flagged

Education & Experience/ Licenses & Certifications

High School diploma or equivalent certification (GED)
Valid driver license and acceptable driving record
At least four years experience as an automobile technician
ASE Master Tech with L1 certification level or equivalent OEM certifications and fulfills ASE requirement within one year of hire. .
Smog Repair and Testing Certification preferred (CA only)

Work Environment/Physical Requirements

Ability to lift and or carry up to 50lbs
Standing, bending, kneeling, pushing, reaching, lifting, climbing ladders
Exposure to loud noises

Apply Today

Automotive Service Advisor

Chandler, Arizona

External

Why Work For Us?

12 Valley locations and 2 Tucson locations, with more locations coming in 2021
Exceptional benefits within 30 days of hire, with employee contribution to Medical/Dental/Vision premiums
401K Matching $1 to $1 up to 6% annually
15 Paid Days off and no Sunday work hours (20 days after 1 year)
Tuition reimbursement for ASE Certifications
Clean well equipped shops with high car count
A free AAA Membership and numerous employee discount

Summary

Essential Functions

First line sales agent for customers vehicles.
Responsible to sell and schedule vehicle repairs, write the repair orders, dispatch the job to the technician, provide estimates, sell additional repairs as needed, and inform the customer of repair status.
Required to collect payment, open and close cashier process.
Respond to customer concerns or complaints and escalate to
Management complaint the advisor is unable to resolve.
Answer incoming phone calls to schedule service appointments, follow-up calls with customer regarding repair status, outbound calls to prior and/or customers regarding service.
Maintain a safe and clean work area and assist to maintain safe and clean work areas as needed.
Participate in ongoing training as assigned by management. Study technical bulletins, industry magazines, and technical web sites.

Knowledge/Skills/Abilities

Previous sales and service advisor experience required

Education & Experience/Licenses & Certification

Valid Arizona driver's license and current 39 month driving record.

#MCC

Apply Today

Bilingual Sales and Service Team leader -Must Live In Utah

Clearfield, Utah

Why Work For Us?

Training – You’ll attend a thorough, comprehensive, training program
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Summary

Responsible for monitoring agents, providing feedback, serving as product expert, sharing best practices, coaching behaviors, and guiding agents to success. As a Team lead you will also manage scheduling and schedule adherence for their assigned team.

Essential Functions

Trains and coaches employees and keeps management informed of issues.
Supervises departmental work activities and ensures scheduling adherence to achieve business objectives.
Maintains knowledge of insurance products and serves as subject matter expert.
Ensures compliance with AAA policies, procedures, standards and regulations.
Monitors, audits and reports daily team and individual performance statistics and provides efficiency improvement recommendations to management.
Supports the Business Manager in goal setting, on-going performance feedback and evaluation and documentation of performance for assigned employees.
Assists in the development, updating and implementation of disciplined operating practices.
Participates in the recruitment process of potential employees including but not limited to screening applicants, interviewing, and employment decision.

Knowledge/Skills/Abilities

Leadership capability overseeing non-direct reports.
Outstanding sales and customer service skills
Strong written and verbal communication skills.
Strong computer skills, including proficiency with MS Office applications (Word, Excel, PowerPoint, Outlook)
Bi-lingual communication skills (Preferred)
Demonstrated ability to meet and/or exceed sales goals. (Preferred)
Operations management experience (Preferred)

Education & Experience / Licenses & Certification

Sales and/or service experience
Supervisory experience in travel, retail sales, insurance or service industry. Comparable experience in a team lead capacity may also be considered. (Preferred)
High School Diploma or GED
Valid Driver's License
Experience in an outbound insurance environment (Preferred)
Experience with a sales retention team (Preferred)
Insurance industry knowledge helpful, but not required
Bilingual communication skills (Required)

Work Environment/Physical Requirements

Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.
Must be able to understand and follow complex instructions

Competency

Interpersonal - Ability to get along well with a variety of personalities and individuals
Energetic - Ability to work at a sustained pace and produce quality work
Reliability - The trait of being dependable and trustworthy

Apply Today

General Service Technician

Santa Rosa, California

McLea's Tire & Automotive now powered by AAA!

Why Work With Us:

Exceptional benefits within 30 days of hire, with employee contribution to Medical/Dental/Vision premiums
401K Matching $1 to $1 up to 6% annually
15 Paid Days off, some Saturdays and no Sunday work hours
Tuition reimbursement for ASE Certifications
Clean well equipped shops with high car count
Free AAA Membership and numerous employee discounts

Job Responsibilities:

Performs work that is indicated on Approved Repair Orders.
Performs only needed and or customer requested services on vehicles.
Performs all repairs according to MAP (Motorist Assurance Program), OEM (Original Equipment Manufacturers) or accepted industry standard procedures
Assures all repairs are for the benefit of the member/customer.
Test drives all vehicles when practical for any/all performance or drivability concerns before performing work
- Exception: when unsafe or vehicle not drivable
- Retest drives after repairs completed to verify that repair solved defined problems
Maintains clean and safe work environment; cleans spills and debris immediately to reduce hazards
Maintain company provided equipment and machinery
Follows company and industry safety rules and regulations
Reports all unsafe conditions to supervisor including but not limited to lifts, overhead doors, and equipment
Attends all required training, seeks additional training to maintain and increase effectiveness
Keeps up to date on industry trends and repair procedures.
Attends and successfully completes at least 24 hours of continuing auto repair training per year sponsored and/or provided by the club.
Maintains customer vehicles in regard to cleanliness and does not tune or otherwise adjust any controls within the vehicle.
Verifies as soon as practicable that parts ordered for the vehicle assigned to them are correct.
Performs digital inspection and documents to their full potential. Notates all pertinent information into the shop inspection or management system, attaches all photos or videos to illustrate repairs or needs to the inspection.
Assures all comeback related repairs are prioritized as directed by manager or lead.
Communicates effectively as necessary with manager, service advisors and other technicians to contribute to the overall performance of the location
Responsible for the safety and accuracy of all repairs made and or systems inspected to assure vehicle is as safe or more safe condition as was prior to work commencing
Performs other related duties as assigned.
Note: May require travel to different locations on an as needed basis

Knowledge/Skills/Abilities

Effective verbal and written communication skills in the language(s) required for the role, as justified for business necessity
Effective organization, interpersonal and negotiation skills
Ability to work scheduled hours as necessitated by business need
Math and computer skills with experience using software applications including word processing, browsers, and email
Member service focus
Ability to drive vehicles equipped with manual transmission
Knowledge of equipment/tool operation and diagnostic/repair procedures
Maintains 100% productivity as measured by dividing hours worked by labor hours flagged

Education & Experience/ Licenses & Certifications

High School diploma or equivalent certification (GED)
Valid driver license and acceptable driving record
At least four years experience as an automobile technician
ASE Master Tech with L1 certification level or equivalent OEM certifications and fulfills ASE requirement within one year of hire. .
Smog Repair and Testing Certification preferred (CA only)

Work Environment/Physical Requirements

Ability to lift and or carry up to 50lbs
Standing, bending, kneeling, pushing, reaching, lifting, climbing ladders
Exposure to loud noises

Apply Today

Inside Sales Representative - Remote

Walnut Creek, California

This is a quota-carrying role, primarily responsible for driving new revenue.

Why work for us?

Compensation - salary plus uncapped commission
Benefits – Medical, Dental, Vision, and more!
401k Matching – $1 for $1 company match up to 4% of pay
Paid Time Off – Accrual of 3 weeks PTO and nine holidays annually
Career Growth – Move up your career, internal candidates receive top priority

Summary:

Job Duties:

Utilize a consistent contact attempt process via phone and e-mail to nurture, qualify and sell prospects generated by marketing campaigns and ‘cold-calling’ in a production focused environment
Prospect, educate and qualify leads to create sales-ready opportunities
Effectively communicate A3SH’s solutions and value propositions to prospects who may yet be unfamiliar with them leading to demand for A3SH’s ’s solutions
Manage your pipeline with precision, and consistently develop strategies to grow your business
Follow the established sales process and consistently using Salesforce.com to document prospect interactions – ensuring efficient lead management
Consistently monitor market trends and educate yourself on industry best practices to offer valuable perspective to your clients

Requirements:

Ability to qualify opportunities involving multiple key decision makers
Ability to build and maintain lasting relationships with customers
Exceptional verbal communication and presentation skills
Understanding and experience in professional selling processes
Genuine passion for the sales discipline and for helping clients succeed
Ability and desire to thrive in a fast moving, ever-evolving environment
Ability to perform basic calculations and mathematical figures
Bilingual- Spanish preferred

Educations & Experience/Licenses & Certifications:

BA a plus but not required
Minimum of two years' direct work experience in inside or outside sales capacity
Demonstrated success in qualifying opportunities involving multiple decision makers
Demonstrated ability to convert prospects and close deals and achieve sales quotas
Experience with customer relationship management software
Overtime as required; Saturday and Sunday hours on a rotation basis is required

#LYN

Apply Today

Insurance Sales Agent Work From Home MUST LIVE IN ARIZONA

Phoenix, Arizona

Why Work For Us?

Training – You’ll attend a thorough, comprehensive, training program
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Summary

Sales Agents serve our Members by selling them the Property & Casualty and Roadside Assistance insurance that meets the Member’s needs.

Essential Functions

Uses sales techniques and product knowledge to identify customer-specific needs to generate new sales to prospective and current Members. Effectively overcomes objections to close the sale.
Works to meet or exceed targets assigned by the Sales Agent’s manager.
Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.
Consistently provides a sales experience that enhances the Member’s affinity to the AAA brand and results in greater Member satisfaction and loyalty.
Proactively solicits new insurance sales by handling inbound calls, performing outbound calls, working marketing lists, and cross-selling/up-selling new and existing Members.

Knowledge/Skills/Abilities

Possesses sales skills effectively employed in the tracking, following up on and closing of assigned leads.
Knowledge of desktop systems including but not limited to Microsoft Office software applications.

Education & Experience/Licenses & Certification

High school diploma or GED required. Bachelor's degree in relevant field preferred.
1 to 3 years of sales experience required. Insurance industry and/or call center work experience preferred.
Ability to acquire the active and unrestricted state issued license(s) required to place property and casualty insurance within thirty (30) calendar days of hire. Active required license(s) in CA, NV and UT preferred.

Apply Today

Automotive Field Representative I

Sacramento, California

At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We work hard to create an environment where you can thrive and where you use your skills and talents to help us deliver legendary Member service. You’ll help have a positive impact on the diverse communities we serve, too.

Why Work For Us?
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Our Emergency Roadside Service (ERS) Automotive Field Representative (AFR) is responsible for oversight and management of contract service providers within their assigned territory of the Emergency Road Service organization. Will serve as trusted advisor to Service Providers, with the ability to influence the behavior of those providers who are contracted, or wish to be contracted, with AAA. Provide guidance, support, and dispute resolution management and deliver business advice to contracted facilities of diverse scope and complexity. Using business knowledge, industry expertise and consulting expertise you will assist providers in delivering an outstanding Member Experience and improving performance in imaginative ways. Works and collaborates with others on the ERS team and related departments in either a lead or support role as business needs demand.

Job Description

Essential Functions

• Responsible for quality assurance of contractor provided services, as well as compliance with contractual obligations, standards and regulatory requirements, including required training for drivers and battery technicians. Ensures operational standards at or above Club or AAA National Standards.

• Responsible for resolution of escalated member complaints, compliments and other incidents

• Develop and implement communication plans for the assigned region and contract providers

• Serve as trusted advisor and consultant to influence the behavior of those who do not work for you by demonstrating credibility, confidence, and authority.

• Conduct data-focused conversations, making the case quantitatively and qualitatively. Use Excel-generated charts and other tools to communicate incentives and results to Service Providers in the most compelling way. “Tell and show why”

• Demonstrate and inform about the most effective ways owners, front-line roadside technicians and other contractor staff can interact with AAA members, using various techniques and tools, but without providing direction to service provider staff that would conflict with our independent contractor relationship

• Consult with Service Providers on setting up and running formal Performance Management Systems for front-line roadside technicians, including data-based feedback and qualitative coaching, incentives, and recognition

• Demonstrate to Service Providers how to observe and coach front-line roadside technicians on the AAA member interaction

• Coordinates efforts to gather and share best practices among assigned providers

• Consult with Service Providers on technical business essentials. Refer Service Providers to outsourced learning and expertise for increasing the sophistication of their financial tools and practices, including recruiting and hiring practices, payroll, health insurance and workers comp, working with accounting/bookkeeping, and strategic planning skills

• Cross support other AFRs as needed, including coverage for PTO or as otherwise needed for extended absence or between assignment of personnel

Knowledge/Skills/Abilities

• Capability to utilize all business analysis and documentation tools and techniques commonly in use within the enterprise

• Extensive customer service experience with customer service orientation, ideally in a “business to business” service industry environment

• Demonstrated collaboration skills to enable working effectively with others within the NCNU team, contractor network and other stakeholders

• Proficient in the use and development of operational / product / financial concepts as they apply to business unit and AAA

• Effective at problem solving and developing solutions

• Advanced interpersonal and inter-departmental communication skills

• Understanding and appreciation of AAA business strategy

• Understanding of the use and development of service provider operational models and related reporting software

• Understanding of the use and troubleshooting for specialized software used in the AAA footprint

• Understanding and/or experience with 24/7 service industry environment

• Excellent presentation and public speaking abilities

• Advanced organizational skills, able to work effectively with multiple and competing priorities

• Strong mathematical and business writing skills

• Strong time management skills

• Proficiency in Microsoft Office systems of Word, Excel, and PowerPoint

• Strong typing skills are desired (at least 40 and ideally 60 words per minute)

Education & Experience / Licenses & Certification

• Bachelor's degree in related area or an equivalent combination of education and experience

• 2 to 4 years’ regional management, multi-site operational or business consulting experience

• 2 to 4 years’ experience and understanding of one or more of the following: Data Analytics, Business Consulting, Automotive Industry, 24/7 service industry, business to business relationship management, or high performance customer service delivery

• Current valid drivers' license in state of residence

#CORP

Apply Today

Fleet Administrator

Phoenix, Arizona

Why Work For Us?

Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Job Summary:

Our Fleet Administrator assists in the administration and coordination of the organization’s fleet of motor vehicles. This position will manage the tracking, leasing, recordkeeping, and maintenance of fleet vehicles.

Essential Duties

• Manage the clubs inventory of trucks, cars and material handling equipment

• Assist with life-cycle tracking and strategies for vehicle ordering

• Lead and manage the fleet due-diligence tasks for all acquisitions to include remote registrations, and taxes.

• Manage the licensing of newly acquired and company owned vehicles

• Develop and manage the vehicle parking citation and infractions within the club footprint

• Manage the tracking and disposition of the retired fleet efficiently and accurately

• Maintain DOT compliance and regulations for vehicles and employees, as required

• Assist in the reconciliation of all fleet vehicles

• Work with Accounting, all Business Lines and Risk to ensure transparency of all fleet

• Work with all business lines to ensure proper updates of fleet

Knowledge/Skills/Abilities

•   Procurement and inventory procedures and practices, surplus property principles and practices.
•   Ability to analyze data and create reports.
•   Equipment safety and accident prevention strategies.
•   Knowledge of financial and procurement practices and procedures, equipment repair practices and shop operations.
•   Understanding of equipment specifications and the relevance of individual equipment types for the overall fleet.
•   Experience in fleet management and oversight of equipment operations.
•   Experience working with web based inventory programs, managing and processing payments.
•   Knowledge of fleet maintenance programs.

EDUCATION AND EXPERIENCE

•   Bachelor degree in mechanical engineering, business administration or related field is preferred.
•   3 years of insurance claims processing, fleet management and safety experience required
•   High level of understanding of federal and state regulations with regards to FMCSA, DOT, DMV and OSHA
•   Proven experience in vehicle fleet accident and safety management
•   Automobile Insure claim processing and body repair estimating
•   Comfortable with working with the complete Microsoft Smart Suite with expertise in Microsoft Excel
•   Familiarity with the 5 Keys of the Smith System Defensive Driving methodology

Apply Today

Dispatcher, Work From Home (MUST LIVE IN UTAH)

Clearfield, Utah

Fleet Administrator

Phoenix, Arizona

Why Work For Us?

Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Job Summary:

Essential Duties

• Manage the clubs inventory of trucks, cars and material handling equipment

• Assist with life-cycle tracking and strategies for vehicle ordering

• Lead and manage the fleet due-diligence tasks for all acquisitions to include remote registrations, and taxes.

• Manage the licensing of newly acquired and company owned vehicles

• Develop and manage the vehicle parking citation and infractions within the club footprint

• Manage the tracking and disposition of the retired fleet efficiently and accurately

• Maintain DOT compliance and regulations for vehicles and employees, as required

• Assist in the reconciliation of all fleet vehicles

• Work with Accounting, all Business Lines and Risk to ensure transparency of all fleet

• Work with all business lines to ensure proper updates of fleet

Knowledge/Skills/Abilities

EDUCATION AND EXPERIENCE

Apply Today

Life Insurance Agent

Reno, Nevada

Essential Functions

Maximizes life insurance market penetration with current members and property/casualty insureds and stays vigilant for new sales opportunities. Maintains high quality production and persistency standards to assure profitable growth. Identifies and develops sales opportunities within the community. Follows company approved sales process in the completion of required financial, activity and sales reporting.
Provides life sales support and training on lead development and identification for the frontline employees, Insurance Sales Agents (P/C) and other staff who come in contact with members/ insureds. Establishes and maintains strong working relationships with front line employees, Sales Agents and the branch management team. Notifies Agents in a timely manner of result with referred lead. Provides leads from life insureds and other calls to Sales Agents for other products/services, i.e., membership, auto/homeowners and travel insurance.
Stays well-informed of changes and developments in policy and/or external practices. Attends meetings to obtain information, provide input, keep lines of communication open, stay updated and offer sales ideas when appropriate. Keeps current in industry; maintains continuing education for licensure.
Develops annual business plan with input and involvement from the Life Sales Manager to meet goals and determine responsibilities, including new business life sales, quality standards, as well as building outstanding customer relationships. Reviews plan objectives and reassesses strategies to align performance relative to annual sales goals.
Ensures compliance with NCNU and AAA Life and regulations, as well as external regulations

Knowledge/Skills/Abilities

Strong interpersonal, presentation and communication skills needed to interact with staff, members and insureds effectively
Ability to cultivate relationships with peers and staff; educates staff to make referrals to Life Insurance
Agents
Computer skills in basic software applications, and navigating business applications specific to life insurance
Demonstrated skills in selling life insurance and annuities; Skills to develop, track and effectively follow up on leads (preferred)
Strong knowledge in sales techniques, life product line illustrations, features and benefits (preferred)
Demonstrated skills in prospecting and lead generation abilities (preferred)
Bilingual communication skills (preferred)

Education & Experience/Licenses & Certification

High School Diploma or GED
Valid Automobile Operator's License
Active State Resident Life Insurance License
Bachelor's degree in related area or an equivalent combination of education and experience
(preferred)
1+ years experience in Life Insurance and/or Annuity Sales (preferred)
CLU, ChFC and/or LUTCF Designations (preferred)

Work Environment/Physical Requirements

#LIFE

Apply Today

Life Insurance Agent

Redding, California

Essential Functions

Maximizes life insurance market penetration with current members and property/casualty insureds and stays vigilant for new sales opportunities. Maintains high quality production and persistency standards to assure profitable growth. Identifies and develops sales opportunities within the community. Follows company approved sales process in the completion of required financial, activity and sales reporting.
Provides life sales support and training on lead development and identification for the frontline employees, Insurance Sales Agents (P/C) and other staff who come in contact with members/ insureds. Establishes and maintains strong working relationships with front line employees, Sales Agents and the branch management team. Notifies Agents in a timely manner of result with referred lead. Provides leads from life insureds and other calls to Sales Agents for other products/services, i.e., membership, auto/homeowners and travel insurance.
Stays well-informed of changes and developments in policy and/or external practices. Attends meetings to obtain information, provide input, keep lines of communication open, stay updated and offer sales ideas when appropriate. Keeps current in industry; maintains continuing education for licensure.
Develops annual business plan with input and involvement from the Life Sales Manager to meet goals and determine responsibilities, including new business life sales, quality standards, as well as building outstanding customer relationships. Reviews plan objectives and reassesses strategies to align performance relative to annual sales goals.
Ensures compliance with NCNU and AAA Life and regulations, as well as external regulations

Knowledge/Skills/Abilities

Strong interpersonal, presentation and communication skills needed to interact with staff, members and insureds effectively
Ability to cultivate relationships with peers and staff; educates staff to make referrals to Life Insurance
Agents
Computer skills in basic software applications, and navigating business applications specific to life insurance
Demonstrated skills in selling life insurance and annuities; Skills to develop, track and effectively follow up on leads (preferred)
Strong knowledge in sales techniques, life product line illustrations, features and benefits (preferred)
Demonstrated skills in prospecting and lead generation abilities (preferred)
Bilingual communication skills (preferred)

Education & Experience/Licenses & Certification

High School Diploma or GED
Valid Automobile Operator's License
Active State Resident Life Insurance License
Bachelor's degree in related area or an equivalent combination of education and experience
(preferred)
1+ years experience in Life Insurance and/or Annuity Sales (preferred)
CLU, ChFC and/or LUTCF Designations (preferred)

Work Environment/Physical Requirements

#LIFE

Apply Today

Business Analyst - A3 Smart Home

Walnut Creek, California

Why Work For Us?

Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

This Business Analyst role supports the overall A3 Smart Home strategy and corporate objectives by performing analysis used in identification of business needs to assist in determining solutions to problems or processes. Incumbents work under general supervision, conduct and document most operational, product, and financial activities across business units, rely on experience and judgment to plan and accomplish goals. May participate in larger projects and/or assume responsibility for a portion of the project.

Essential Functions

• With guidance from more experienced analysts, performs analytical activities including developing operational reports, providing business insights/recommendations, and interpreting current financial and business reports.

• Partners with the business operations to prioritize tasks and provide fact-based recommendations in support of operational priorities.

• Maintains the appropriate standard reports, models, and operating procedures.

• Documents existing policy, procedures, and processes and increases knowledge of business unit deliverables.

Knowledge/Skills/Abilities

• Intermediate to advanced SQL query building

• Strong mathematical skills needed

• Critical thinking

• Analytical and organizational skills

• Business communications (written, verbal)
• Programming language experience, i.e. Python, (preferred)

• Basic understanding of operational / product / financial concepts as they apply to business unit, AAA, and home/commercial security industry (preferred)

Education & Experience / Licenses & Certification

• Bachelor's degree in related area or an equivalent combination of education and experience

• 0 – 2 years experience conducting operational, financial and/or business analysis

Apply Today

Member Experience Associate

Oakland, California

Home Security Technician

Tempe, Arizona

We are looking for a creative problem solver to join our amazing AAA Smart Home team. As a Tech Support Specialist I on our Tech Support team, you will troubleshoot equipment and service issues. This position will conduct basic alarm panel, camera, and z-wave device troubleshooting with customers over the phone regarding their security systems. You will also be the eyes and ears for our team to learn how we can continuously improve our products and services for our customers.

Why work for us?

Top Pay - $18.00 per hour
Offering - Multiple shifts
Job Stability - Career Advancement
Great Benefits - Medical/Dental/Vision
Retirement - 401k matching up to 4%
Work/Life Balance - PTO 3 Weeks + 9 paid holidays

RESPONSIBILITIES/JOB DUTIES:

Remote troubleshooting:

Ability to research, respond, and resolve customer technical issues related to alarm panels, cameras, and z-wave devices
Contacts customers (inbound and outbound) regarding troubleshooting issues/requests
Uses online resources, websites, computer and web based downloading programs
Tests with customer, verify codes signals are received and working properly
Submit service tickets as needed for onsite service
Document interactions with customers including a summary of the call and any resolution notes

Provide basic customer support:

Answer calls in the customer support queue when call volume dictates
Collect customer payments
Answer basic billing questions
Provide general customer account support

Additional Tasks

Actively participates in team meetings
Completes assigned tasks in a timely fashion

KNOWLEDGE AND SKILLS:

Demonstrate effective and accurate verbal and written communication with customers, technicians, department personnel and other Team Members
Ability to interact with customers and field technical staff via phone, email and chat
Accepts assignments with an open, cooperative, positive team oriented attitude
Demonstrates the ability to multi task

EDUCATION & CERTIFICATIONS/LICENSES

High School Diploma or GED equivalent (required)
Six months or more of technical support or helpdesk experience (preferred)
Call center or customer facing experience (preferred)
Bilingual (preferred)
Basic working knowledge of Word and Excel
Exercise independent judgment, resourcefulness, and effective problem solving techniques
Minimum 30 WPM typing skills

WORKING ENVIRONMENT/ MINIMUM PHYSICAL REQUIREMENTS
This position is an office position where 98% of the time is spent sitting at a desk completing work using a computer monitor.

#LYN

Apply Today

Technical Support Specialist

Tempe, Arizona

RESPONSIBILITIES/JOB DUTIES

Remote troubleshooting:
Ability to research, respond, and resolve customer technical issues related to alarm panels, cameras, and z-wave devices
Contacts customers (inbound and outbound) regarding troubleshooting issues/requests
Uses online resources, websites, computer and web based downloading programs
Tests with customer, verify codes signals are received and working properly
Submit service tickets as needed for onsite service
Document interactions with customers including a summary of the call and any resolution notes

Provide basic customer support:
Answer calls in the customer support queue when call volume dictates
Collect customer payments
Answer basic billing questions
Provide general customer account support

Additional Tasks
•Actively participates in team meetings.
•Completes assigned tasks in a timely fashion.

KNOWLEDGE AND SKILLS
• Demonstrate effective and accurate verbal and written communication with customers, technicians, department personnel and other Team Members.
• Ability to interact with customers and field technical staff via phone, email and chat.
• Accepts assignments with an open, cooperative, positive team oriented attitude.
• Demonstrates the ability to multi task.
• Basic working knowledge of Word and Excel.

EDUCATION, KNOWLEDGE, SKILLS, COMPETENCIES, CERTIFICATIONS/LICENSES

• High School Diploma; or equivalent combination of education and experience.
• Six months or more of technical support or helpdesk experience (preferred).
• Call center or customer facing experience (preferred).
• Bilingual (preferred).
• Exercise independent judgment, resourcefulness, and effective problem solving techniques.
• Minimum 30 WPM typing skills
• Strong communication skills

WORKING ENVIRONMENT/ MINIMUM PHYSICAL REQUIREMENTS
This position is an office position where 98% of the time is spent sitting at a desk completing work using a computer monitor.

Apply Today

Member Experience Associate

Auburn, California

Why work for us?

Benefits – Access to Medical, Dental, and Vision program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Paid Time Off – Accrual of 17 PTO days your first year, nine paid holidays annually, and 24 hours earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

Essential Functions:

Performs routine sales, service and operational functions for AAA Members including; DMV, cashiering, auto travel, notary and insurance sales support, with expectations for maintaining required standards, policies and procedures.
Understands and actively promotes products and services to achieve individual goals in support of meeting organization goals and objectives.
Overcomes obstacles that create barriers to Team Member or branch efforts and identifies process improvement opportunities and proposes solutions.
Acts as an agent for change while promoting AAA’s guiding principles and core values.

Knowledge/Skills/Abilities:

Demonstrates sales and service skills. Able to effectively interact, face-to-face, with new, prospective and existing Members.
Accuracy and comfort handling money, making change, balancing cash drawer.
Good computer skills, proficient in both reading and basic arithmetic.
Good written and verbal communication skills in person and over the phone.
Ability to multitask in response to requests, requirements and Member/Team Member expectations. Ability to accept feedback and correct course as necessary.

Education & Experience / Licenses & Certifications:

High School Diploma or GED required.
Two years sales or customer service experience.
Experience working with sales and service standards and goals.
Current & valid Driver's License with clean history may be required.
Bonding and fingerprinting may be required.
P&C Licensing may be required.

Work Environment/Physical Requirements:

Works in a variety of office environments where standing, walking or sitting at a desk, table or computer workstation may be required for extended periods of time.
May travel by car, plane or other form of transportation to attend business meetings or conferences.
May be required to work in one or more locations in a defined service area. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

#MEA

Apply Today

Member Experience Associate

Salt Lake City, Utah

Why Work For Us?

Great Pay – Paid training and competitive hourly base + incentives.
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay.
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

Summary:

Essential Functions

Performs routine sales, service and operational functions for AAA Members including; DMV, cashiering, auto travel, notary and insurance sales support, with expectations for maintaining required standards, policies and procedures.
Understands and actively promotes products and services to achieve individual goals in support of meeting organization goals and objectives.
Overcomes obstacles that create barriers to Team Member or branch efforts and identifies process improvement opportunities and proposes solutions.
Acts as an agent for change while promoting AAA’s guiding principles and core values.

Knowledge/Skills/Abilities

Demonstrates sales and service skills. Able to effectively interact, face-to-face, with new, prospective and existing Members.
Accuracy and comfort handling money, making change, balancing cash drawer.
Good computer skills, proficient in both reading and basic arithmetic.
Good written and verbal communication skills in person and over the phone.
Ability to multitask in response to requests, requirements and Member/Team Member expectations. Ability to accept feedback and correct course as necessary.

Education & Experience / Licenses & Certification

High school diploma or GED required.
Two years sales or customer service experience.
Experience working with sales and service standards and goals.
Current & valid Driver's License with clean history may be required.
Bonding and fingerprinting may be required.
P&C Licensing may be required.

Work Environment/Physical Requirements

Works in a variety of office environments where standing, walking or sitting at a desk, table or computer workstation may be required for extended periods of time.
May travel by car, plane or other form of transportation to attend business meetings or conferences.
May be required to work in one or more locations in a defined service area. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

#IA

Apply Today

Automotive Repair Technician II

Henderson, Nevada

Check out the benefits!

Exceptional benefits within 30 days of hire, with employer contribution to medical/Dental/Vision premiums
401K Matching $1 to $1 up to 6% annually
15 Paid Days off, some Saturdays and no Sunday work hours (20 days after 1 year)
Opportunities for growth
Tuition reimbursement for automotive education and ASE Certifications
Clean well equipped shops with consistent car count
A free AAA Membership and numerous employee discounts

Job Responsibilities:

Performs work that is indicated on Approved Repair Orders.
Performs only needed and or customer requested services on vehicles.
Performs all repairs according to MAP (Motorist Assurance Program), OEM (Original Equipment Manufacturers) or accepted industry standard procedures
Assures all repairs are for the benefit of the member/customer.
Test drives all vehicles when practical for any/all performance or drivability concerns before performing work
- Exception: when unsafe or vehicle not drivable
- Retest drives after repairs completed to verify that repair solved defined problems
Maintains clean and safe work environment; cleans spills and debris immediately to reduce hazards
Maintain company provided equipment and machinery
Follows company and industry safety rules and regulations
Reports all unsafe conditions to supervisor including but not limited to lifts, overhead doors, and equipment
Attends all required training, seeks additional training to maintain and increase effectiveness
Keeps up to date on industry trends and repair procedures.
Attends and successfully completes at least 24 hours of continuing auto repair training per year sponsored and/or provided by the club.
Maintains customer vehicles in regard to cleanliness and does not tune or otherwise adjust any controls within the vehicle.
Verifies as soon as practicable that parts ordered for the vehicle assigned to them are correct.
Performs digital inspection and documents to their full potential. Notates all pertinent information into the shop inspection or management system, attaches all photos or videos to illustrate repairs or needs to the inspection.
Assures all comeback related repairs are prioritized as directed by manager or lead.
Communicates effectively as necessary with manager, service advisors and other technicians to contribute to the overall performance of the location
Responsible for the safety and accuracy of all repairs made and or systems inspected to assure vehicle is as safe or more safe condition as was prior to work commencing
Performs other related duties as assigned.
Note: May require travel to different locations on an as needed basis

Knowledge/Skills/Abilities

Effective verbal and written communication skills in the language(s) required for the role, as justified for business necessity
Effective organization, interpersonal and negotiation skills
Ability to work scheduled hours as necessitated by business need
Math and computer skills with experience using software applications including word processing, browsers, and email
Member service focus
Ability to drive vehicles equipped with manual transmission
Knowledge of equipment/tool operation and diagnostic/repair procedures
Maintains 100% productivity as measured by dividing hours worked by labor hours flagged

Education & Experience/ Licenses & Certifications

High School diploma or equivalent certification (GED)
Valid driver license and acceptable driving record
At least four years experience as an automobile technician
ASE Master Tech with L1 certification level or equivalent OEM certifications and fulfills ASE requirement within one year of hire. .
Smog Repair and Testing Certification preferred (CA only)

Work Environment/Physical Requirements

Ability to lift and or carry up to 50lbs
Standing, bending, kneeling, pushing, reaching, lifting, climbing ladders
Exposure to loud noises

#MCC

Apply Today

Marketing Product Analyst

Clearfield, Utah

Why Work For Us?

Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Summary

Reporting to the Manager of Product Analytics, the Marketing Product Analyst will have product knowledge and be assigned responsibility for conducting data analytics to drive business results and goals. The role, will work on the marketing analytics lifecycle, from recommending campaigns and experiments, to developing foundational dashboards and leveraging data to drive key strategic decisions.

Essential Functions

Functions as the analytics partner for integrated marketing campaigns, including establishing consistent tracking, KPIs, and dashboards
Performs analysis of data and the relationship to operational and financial objectives of the organization. Analyzes data and delivers insights to business customers to deepen their understanding of key issues
Collaborates with internal and external partners/ stakeholders to investigate issues, make recommendations and develops action plans to achieve goals
Identifies and troubleshoots data issues, working with IT and other areas as needed
Pulls data from internal and external partners to evaluate performance and develop insights on marketing campaigns
Performs return on Investment (ROI) calculations to improve cost per key performance indicators (KPI) on marketing campaigns, including digital and traditional and provides recommendations to product managers on ways to improve marketing efficiencies
Gathers inputs for return on marketing investment (ROMI), lifetime value (LTV) and attribution model data

Knowledge/Skills/Abilities

Knowledge of AAA business & product concepts
Ability to structure and conduct data analyses relevant to complex business issues using research, analytical, data processing and mathematical skills
Oral and business writing communication skills and the ability to share analyses and recommendations to non-technical audiences
Understanding of marketing channels and impact on marketing effectiveness. Experience in data-oriented marketing channels like digital and direct mail
Creative problem solver, positively challenging the status quo to drive solutions with a can-do attitude to overcome any obstacles and get things done
Experience writing and optimizing SQL queries, data mining and working with large data sets, Knowledge of database structures including relational database concepts
Advanced Microsoft Excel skills, including charts/graphs, pivot tables, lookups, and complex nested formulas
Experience with business intelligence, reporting and visualization platforms (Tableau, DOMO, Looker, Cognos etc)
Proficiency in MS-PowerPoint or Google Slides

Education & Experience/Licenses & Certification

Bachelor's degree in a related area, advanced degree preferred
3-5 years in a data-centric business-to-consumer role (e.g. Marketing Analytics, Product Analytics, Customer Data Analytics, Applied Data Science, etc.)
SCRUM certified and/ or agile methodology experience
Expertise in SQL and proficiency in another data programming language (Python, R, etc.)

Work Environment/Physical Requirements
Works in an office environment sitting at a desk, table or computer workstation for extended periods of time.
May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

Apply Today

Salesforce Administrator

Tempe, Arizona

ESSENTIAL FUNCTIONS:

Identify opportunities across divisions to improve Member experience leveraging Salesforce. Scope technical requirements, develop project plan and execute approved plan.
Manage all administrative functions including user account maintenance, reports and dashboards, workflows and other routine tasks. Create and customize Salesforce objects, workflows, page layouts, fields, validation rules, reports, dashboards, permission sets, queues, list views, formula fields, user profiles, etc.
Assist in training of new users, and grow the Salesforce.com skill set across the company.
Serve as a primary system administrator for the Salesforce.com environment and complete regular internal system audits and prepares for upgrades.

Why work for us?

Job Stability - Career Advancement
Great Benefits - Medical/Dental/Vision
Retirement - 401k matching up to 4%
Work/Life Balance - PTO 3 Weeks + 9 paid holidays

KNOWLEDGE AND SKILLS:

Excellent project management skills and a positive attitude.
Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests, and manage laterally and upwards.
Demonstrated experience with writing SQL queries and ad hoc reporting.
Creative and analytical thinker with strong problem-solving skills.
Must demonstrate exceptional verbal and written communication skills.
Ability to critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs.
Ability to assess the impact of new requirements on Salesforce and all upstream and downstream applications, systems and processes.

EDUCATION, KNOWLEDGE, SKILLS, COMPETENCIES, CERTIFICATIONS/LICENSES:

Bachelor’s degree in Business or Information Technology is strongly preferred but not required
3 to 4 years of SFMC administration experience
Salesforce.com Administrator Certification preferred but not required

Apply Today

Senior Developer Java - Remote

Phoenix, Arizona

Why Work For Us?

Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

This is a Work From Home Opportunity, candidate MUST reside in Utah or Arizona

Core Job Responsibilities

Works closely with the developer team to ensure that projects are delivered correctly and on time.

Tests, develops, builds, and coordinates the integration of new products per production requirements. Document solutions with concise and clear explanations
Evaluate code to ensure that it is valid, is properly structured, meets industry standards, and is secure.
Nimble troubleshooting of issues
Responsible for the implementation and testing of technical solutions
Responsible for backlog management and sprint priority setting
Responsible for training and mentoring developer staff members
Oversees work backlogs and team workloads
Solutions Consulting: Participate as a technical consultant on a variety of web-related projects

Knowledge & Skills

Experience with JAVA, Node JS, Go lang
Experience with Keycloak
Experience with modern standardized Authentication Systems is a plus
Experience with Kubernetes and Helm
Experience with GO
Hands-on knowledge of all parts of the web stack – HTML/Javascript/CSS, web servers, app servers, caching, database development, tool development

Education & Experience

4 to 8 years minimum experience working with related technology in an agile team environment

Work Environment/Physical Requirements

**Please note that you will be asked to complete a candidate assessment following your application, via email. Your application will not be considered until the

assessment has been completed.**

Apply Today

UI Designer - Remote

Phoenix, Arizona

Why Work For Us

Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Work from home opportunity - Candidates must be located in Utah or Arizona

Job Summary

Core Job Responsibilities

Works with colleagues to build, develop, and deploy custom website functionality as needed. Works closely with the developer team to ensure that projects are delivered correctly and on time.

Translate concepts and requirements into user flows, wireframes, mockups and prototypes that lead to intuitive user experiences.
Facilitate the product vision by researching, conceiving, sketching, prototyping and user-testing experiences for the product.
Design and deliver wireframes, user stories, user journeys, and mockups optimized for a wide range of devices.
Document solutions with concise and clear explanations
Nimble troubleshooting of issues
Solutions Consulting: Participate as a technical consultant on a variety of web-related projects

Knowledge & Skills

Expert in use of one or more of these design tools: figma, adobe xd, or sketch
Knowledgeable in web technologies including HTML, CSS, SCSS, Javascript
Preferred exposure to React and component-based front end development
Experience with responsive web design and development
Great eye for design

Education & Experience

1 - 2 years experience with frontend development
3 to 5 years minimum digital design experience working with related technology in an agile team environment

Work Environment/Physical Requirements

**Please note that you will be asked to complete a candidate assessment following your application, via email. Your application will not be considered until the

assessment has been completed.**

Apply Today

Member Experience Associate - Bilingual Spanish

Watsonville, California

Why Work For Us?

Great Pay – Paid training and competitive hourly base + incentives.
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay.
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

Summary:

Essential Functions

Performs routine sales, service and operational functions for AAA Members including; DMV, cashiering, auto travel, notary and insurance sales support, with expectations for maintaining required standards, policies and procedures.
Understands and actively promotes products and services to achieve individual goals in support of meeting organization goals and objectives.
Overcomes obstacles that create barriers to Team Member or branch efforts and identifies process improvement opportunities and proposes solutions.
Acts as an agent for change while promoting AAA’s guiding principles and core values.

Knowledge/Skills/Abilities

Demonstrates sales and service skills. Able to effectively interact, face-to-face, with new, prospective and existing Members.
Accuracy and comfort handling money, making change, balancing cash drawer.
Good computer skills, proficient in both reading and basic arithmetic.
Good written and verbal communication skills in person and over the phone.
Ability to multitask in response to requests, requirements and Member/Team Member expectations. Ability to accept feedback and correct course as necessary.

Education & Experience / Licenses & Certification

High school diploma or GED required.
Two years sales or customer service experience.
Experience working with sales and service standards and goals.
Current & valid Driver's License with clean history may be required.
Bonding and fingerprinting may be required.
P&C Licensing may be required.
Bilingual Spanish Required

Work Environment/Physical Requirements

Works in a variety of office environments where standing, walking or sitting at a desk, table or computer workstation may be required for extended periods of time.
May travel by car, plane or other form of transportation to attend business meetings or conferences.
May be required to work in one or more locations in a defined service area. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

Apply Today

Life Insurance Agent

Folsom, California

A career with AAA Northern California, Nevada and Utah is unique, just like you.

We’re a mission-driven Member services organization. We have a saying here at AAA that we aspire to be America’s most trusted organization absolutely famous for doing the right thing. With more than four million Members, our purpose is to bring peace of mind to Members so that they can enjoy life more.

We work hard to create an environment where you can thrive and where you use your skills and talents to help us deliver legendary Member service. You’ll help have a positive impact on the diverse communities we serve, too.

AAA is known for providing exceptional products, service and experiences to our members. Life insurance is no exception. Our unique Life Insurance Specialist role works collaboratively with branch teams to provide a knowledgeable examination of our members life insurance needs.

Why work for us?

No Overhead Costs – W-2 structure with dedication space in a AAA NCNU branch
Training - Accelerated training program for experienced agents
Compensation - Base plus commission platform with eligibility of annual merit increase, renewals and first year production bonuses
Benefits – Medical, Dental , Vision
401k Matching – $1 for $1 company match up to 6% of pay
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan
Paid Time Off – Ten hours per month, ten holidays annually, one floating holiday and 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Life Insurance Agent Responsibilities:

Provide life sales support and training on lead development and identification for frontline team employees, Insurance Sales Agents (P&C), and other staff
Keep current in the industry by maintaining continuing education for licensure, as well as consistently staying well-informed of updates, changes and other developments in policy and/or external practices
Develop an annual business plan that includes input and involvement with your manager to ensure goals are met and responsibilities are determined, including new business life sales, quality standards, as well as building outstanding customer relationships.
Follow company-approved sales processes during the completion of any required financial, activity and sales reporting
Review plan objectives and reassess strategies in order to align performance relative to annual sales goals
Ensure compliance with and AAA Life regulations, as well as external regulations

Education & Experience/Licenses & Certification

High School Diploma or GED; a valid driver’s license; and an active State Resident Life Insurance License.
Bachelor’s Degree in a related area or an equivalent combination of education and experience and a minimum 6 months experience in Life Insurance and/or Annuity Sales.
CLU, ChFC and/or LUTCF Designations a plus.

Apply Today

Auto Repair Technician

Phoenix, Arizona

Come Join Us. Check Out The Benefits!

12 Valley locations and 2 Tucson locations with new locations coming soon
Sign on Bonus - $2,500
Great Pay – $35K to $120K DOE, Hourly Pay, Wrench Rate and incentive plans
Exceptional benefits within 30 days of hire, with employer contribution to medical/Dental/Vision premiums
401K Matching $1 to $1 up to 6% annually
15 Paid Days off, some Saturdays and no Sunday work hours (20 days after 1 year)
Tuition reimbursement for additional ASE Certifications
Clean well equipped shops with consistent car count
A free AAA Membership and numerous employee discounts

Job Responsibilities:

Performs work that is indicated on Approved Repair Orders.
Performs only needed and or customer requested services on vehicles.
Performs all repairs according to MAP (Motorist Assurance Program), OEM (Original Equipment Manufacturers) or accepted industry standard procedures
Assures all repairs are for the benefit of the member/customer.
Test drives all vehicles when practical for any/all performance or drivability concerns before performing work
- Exception: when unsafe or vehicle not drivable
- Retest drives after repairs completed to verify that repair solved defined problems
Maintains clean and safe work environment; cleans spills and debris immediately to reduce hazards
Maintain company provided equipment and machinery
Follows company and industry safety rules and regulations
Reports all unsafe conditions to supervisor including but not limited to lifts, overhead doors, and equipment
Attends all required training, seeks additional training to maintain and increase effectiveness
Keeps up to date on industry trends and repair procedures.
Attends and successfully completes at least 24 hours of continuing auto repair training per year sponsored and/or provided by the club.
Maintains customer vehicles in regard to cleanliness and does not tune or otherwise adjust any controls within the vehicle.
Verifies as soon as practicable that parts ordered for the vehicle assigned to them are correct.
Performs digital inspection and documents to their full potential. Notates all pertinent information into the shop inspection or management system, attaches all photos or videos to illustrate repairs or needs to the inspection.
Assures all comeback related repairs are prioritized as directed by manager or lead.
Communicates effectively as necessary with manager, service advisors and other technicians to contribute to the overall performance of the location
Responsible for the safety and accuracy of all repairs made and or systems inspected to assure vehicle is as safe or more safe condition as was prior to work commencing
Performs other related duties as assigned.
Note: May require travel to different locations on an as needed basis

Knowledge/Skills/Abilities

Effective verbal and written communication skills in the language(s) required for the role, as justified for business necessity
Effective organization, interpersonal and negotiation skills
Ability to work scheduled hours as necessitated by business need
Math and computer skills with experience using software applications including word processing, browsers, and email
Member service focus
Ability to drive vehicles equipped with manual transmission
Knowledge of equipment/tool operation and diagnostic/repair procedures
Maintains 100% productivity as measured by dividing hours worked by labor hours flagged

Education & Experience/ Licenses & Certifications

High School diploma or equivalent certification (GED)
Valid driver license and acceptable driving record
At least four years experience as an automobile technician
ASE Master Tech with L1 certification level or equivalent OEM certifications and fulfills ASE requirement within one year of hire. .
Smog Repair and Testing Certification preferred (CA only)

Work Environment/Physical Requirements

Ability to lift and or carry up to 50lbs
Standing, bending, kneeling, pushing, reaching, lifting, climbing ladders
Exposure to loud noises

#MCC

Apply Today

Home Security Installer

Walnut Creek, California

ESSENTIAL FUNCTIONS:

Perform diagnostic evaluation of system issues and perform troubleshooting and repairs on low voltage security and home automation systems including cameras, thermostats, locks and more.
Install or upgrade new low voltage security and home automation systems inclusive of cameras, thermostats, door locks and more.
Must be flexible with schedule, shift will be Tuesday through Saturday.

Why work for us?

Job Stability - Career Growth
Benefits – Medical, Dental, Vision, and more!
401k Matching – $1 for $1 company match up to 4% of pay
Paid Time Off – Accrual of 3 weeks PTO and nine holidays annually

KNOWLEDGE AND SKILLS:

Low voltage industry experience
Two or more years in a customer service industry role
Strong customer service communication and conflict resolution skills
Strong written and verbal communication skills
Previous experience with both hand and power tools (desired)
Some sales experience (desired)

EDUCATION, KNOWLEDGE, SKILLS, COMPETENCIES, CERTIFICATIONS/LICENSES:

High School Diploma or GED equivalent (required)
Must qualify for applicable licenses / certificates
The ability to use hand tools, laptop, and tablet (required)

WORKING ENVIRONMENT/ MINIMUM PHYSICAL REQUIREMENTS:
This position includes primarily field work. Physical requirements include standing, sitting, bending, lifting, and climbing. Lifting will include up to 40 pounds. Extensive use of a personal computer or tablet is required. Use of hand and power tools is required on occasion.

#LYN

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Home Security Installer

Sacramento, California

ESSENTIAL FUNCTIONS:

Perform diagnostic evaluation of system issues and perform troubleshooting and repairs on low voltage security and home automation systems including cameras, thermostats, locks and more.
Install or upgrade new low voltage security and home automation systems inclusive of cameras, thermostats, door locks and more.
Must be flexible with schedule, shift will be Tuesday through Saturday.

Why work for us?

Job Stability - Career Growth
Benefits – Medical, Dental, Vision, and more!
401k Matching – $1 for $1 company match up to 4% of pay
Paid Time Off – Accrual of 3 weeks PTO and nine holidays annually

KNOWLEDGE AND SKILLS:

Low voltage industry experience
Two or more years in a customer service industry role
Strong customer service communication and conflict resolution skills
Strong written and verbal communication skills
Previous experience with both hand and power tools (desired)
Some sales experience (desired)

EDUCATION, KNOWLEDGE, SKILLS, COMPETENCIES, CERTIFICATIONS/LICENSES:

High School Diploma or GED equivalent (required)
Must qualify for applicable licenses / certificates
The ability to use hand tools, laptop, and tablet (required)

#LYN

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Tow and Light Service Drivers

Sparks, Nevada

Why Work For Us?

Great Pay - with the opportunity for increases when performance skill blocks are achieved
Training – You’ll attend a thorough, comprehensive, training program
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Paid Time Off- Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Essential Functions

Driving and operating a service vehicle (i.e. flat tire changes, lock-out, fuel delivery services, etc.)
On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving
Leverages sales skills for offering products and services from AAA to member during service interaction
Utilizing on-board computer, radio communications, and mapping systems
Completion of daily paperwork (i.e. call-logs, battery invoices, cash receipts, etc.)

Knowledge/Skills/Abilities

Clear and proficient verbal and written communication even under pressure
Common knowledge of vehicle components and the common reasons for vehicle failure
Demonstrates problem solving and listening skills to evaluate member safety as well as the ability to discern safety issues and respond appropriately
Ability to drive a manual/automatic shift vehicle

Education & Experience/Licenses & Certification

Two (2) years of experience in a customer contact role
Education and training. I.E.: AAA Compliance Training, RPST,TSAAC, Lock-out, PSP, Battery Service Training
Vocational technical automotive training/certification or equivalent experience (preferred)
ASE (Automotive Service Excellence) certification(preferred)

Work Environment/Physical Requirements

#CHI

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Automotive General Service Technician

El Dorado Hills, California

Why Work With Us:

Exceptional benefits within 30 days of hire, with employer contribution to Medical/Dental/Vision premiums
401K Matching $1 to $1 up to 6% annually
Opportunity for advancement
15 Paid Days off, some Saturdays and no Sunday work hours
Clean well equipped shops with consistent car count
Tuition reimbursement for automotive education and ASE Certifications
Free AAA Membership and numerous employee discounts

Job Responsibilities:

Performs oil changes and lubrication service for member and nonmember vehicles.
Performs tire repairs and installation service for member and nonmember vehicles.
Performs other minor repairs as assigned by Lead Tech or Service Advisor, according to their abilities.
Assist upper level technicians as needed and for experience.
Test drives vehicles when practical for any/all performance or drivability concerns before performing work
- Exception: when unsafe or vehicle not drivable
- Retest drives after repairs completed to verify that repair solved defined problems
Maintains clean and safe work environment; cleans spills and debris immediately to reduce hazards
Maintain company provided equipment and machinery
Follows company and industry safety rules and regulations
Reports all unsafe conditions to supervisor including but not limited to lifts, overhead doors, and equipment
Attends all required training, seeks additional training to maintain and increase effectiveness
Keeps up to date on industry trends and repair procedures.
Attends and successfully completes at least 12 hours of continuing auto repair training per year sponsored and/or provided by the club.
Maintains customer vehicles in regard to cleanliness and does not tune or otherwise adjust any controls within the vehicle.
Verifies as soon as practicable that parts ordered for the vehicle assigned to them are correct.
Performs all repairs according to MAP (Motorist Assurance Program), OEM (Original Equipment Manufacturers) or accepted industry standard.
Performs digital inspection and documents to their full potential. Notates all pertinent information into the shop inspection or management system, attaches all photos or videos to illustrate repairs or needs to the inspection.
Assures all comeback related repairs are prioritized as directed by manager or lead.
Communicates effectively as necessary with manager, service advisors and other technicians to contribute to the overall performance of the location
Responsible for the safety and accuracy of all repairs made and or systems inspected to assure vehicle is as safe or more safe condition as was prior to work commencing
Performs other related duties as assigned.
Note: May require travel to different locations on an as needed basis

Knowledge/Skills/Abilities

Effective verbal and written communication skills in the language(s) required for the role, as justified for business necessity
Effective organization, interpersonal and negotiation skills
Ability to work scheduled hours as necessitated by business need
Math and computer skills with experience using software applications including word processing, spreadsheets, browsers, and email
Member service focus
Automotive/mechanical background
Ability to drive vehicles equipped with manual transmission
Knowledge of equipment/tool operation and diagnostic/repair procedures
Maintains 20% productivity measured by hours worked/hours flagged

Education & Experience/ Licenses & Certifications

High School diploma or equivalent certification (GED)
Valid driver license and acceptable driving record
Six months experience in general repair, lube services and or tire shop

Work Environment/Physical Requirements

Ability to lift and or carry up to 50lbs
Standing, bending, kneeling, pushing, reaching, lifting, climbing ladders
Exposure to loud noises

Apply Today

Automotive Repair Technician

Roseville, California

Why Work With Us:

Exceptional benefits within 30 days of hire, with employer contribution to Medical/Dental/Vision premiums
401K Matching $1 to $1 up to 6% annually
Opportunity for advancement
15 Paid Days off, some Saturdays and no Sunday work hours
Clean well equipped shops with consistent car count
Tuition reimbursement for automotive education and ASE Certifications
Free AAA Membership and numerous employee discounts

Job Responsibilities:

Performs work that is indicated on Approved Repair Orders.
Performs only needed and or customer requested services on vehicles.
Performs all repairs according to MAP (Motorist Assurance Program), OEM (Original Equipment Manufacturers) or accepted industry standard procedures
Assures all repairs are for the benefit of the member/customer.
Test drives all vehicles when practical for any/all performance or drivability concerns before performing work
- Exception: when unsafe or vehicle not drivable
- Retest drives after repairs completed to verify that repair solved defined problems
Maintains clean and safe work environment; cleans spills and debris immediately to reduce hazards
Maintain company provided equipment and machinery
Follows company and industry safety rules and regulations
Reports all unsafe conditions to supervisor including but not limited to lifts, overhead doors, and equipment
Attends all required training, seeks additional training to maintain and increase effectiveness
Keeps up to date on industry trends and repair procedures.
Attends and successfully completes at least 24 hours of continuing auto repair training per year sponsored and/or provided by the club.
Maintains customer vehicles in regard to cleanliness and does not tune or otherwise adjust any controls within the vehicle.
Verifies as soon as practicable that parts ordered for the vehicle assigned to them are correct.
Performs digital inspection and documents to their full potential. Notates all pertinent information into the shop inspection or management system, attaches all photos or videos to illustrate repairs or needs to the inspection.
Assures all comeback related repairs are prioritized as directed by manager or lead.
Communicates effectively as necessary with manager, service advisors and other technicians to contribute to the overall performance of the location
Responsible for the safety and accuracy of all repairs made and or systems inspected to assure vehicle is as safe or more safe condition as was prior to work commencing
Performs other related duties as assigned.
Note: May require travel to different locations on an as needed basis

Knowledge/Skills/Abilities

Effective verbal and written communication skills in the language(s) required for the role, as justified for business necessity
Effective organization, interpersonal and negotiation skills
Ability to work scheduled hours as necessitated by business need
Math and computer skills with experience using software applications including word processing, browsers, and email
Member service focus
Ability to drive vehicles equipped with manual transmission
Knowledge of equipment/tool operation and diagnostic/repair procedures
Maintains 100% productivity as measured by dividing hours worked by labor hours flagged

Education & Experience/ Licenses & Certifications

High School diploma or equivalent certification (GED)
Valid driver license and acceptable driving record
At least four years experience as an automobile technician
ASE Master Tech with L1 certification level or equivalent OEM certifications and fulfills ASE requirement within one year of hire. .
Smog Repair and Testing Certification preferred (CA only)

Work Environment/Physical Requirements

Ability to lift and or carry up to 50lbs
Standing, bending, kneeling, pushing, reaching, lifting, climbing ladders
Exposure to loud noises

Apply Today

I view A3V not simply as a job but rather a home where I feel empowered to unleash the best of my creativity and business acumen. The reason I am excited to go to our lab every morning comes down to three things: my colleagues, the challenging nature of my work, and the meaningful objective of our collective efforts. All three enable me to grow as a leader and person. Shaaya, Team Member since 2019

As a marketer, you dream of riding a big wave of transformation. At Gig, I am fortunate to be able to shape that wave. As part of a tightly-knit agile team, I lead the efforts of bringing to market next-generation mobility solutions that seamlessly blend digital and real-world experiences, guided by our ‘Members first’ mantra. Marina, Team Member since 2018

It’s not often you get to reinvent a 100 year old brand. Even less often when a 100 year old organization puts it’s resources and people on a mission to transform itself. That’s precisely what we get to do here at A3. Working at A3 has provided me the opportunity to tackle startup challenges with Enterprise scale, while creating new products and services and helping to redefine a historic icon. Each of these are usually once in a career opportunities, getting to do all of them continuously is a lifetime’s worth of experience. Ashish, Team Member since 2017

I’ve interviewed hundreds of customers over my career, but never have I felt such consistent love as I have from AAA Members. In user tests, customer visits and workshops, as soon as people see the name AAA their eyes brighten and they smile. They trust us and they love what we stand for. Every day that instills pride in what I do and it keeps me working hard to preserve and deliver on that love and trust. Sean, Team Member since 2017