Careers

Join our team of change makers

We’re looking for bright, passionate, and collaborative people to join
our tight-knit team as we innovate in the spirit of service. If this
sounds like you, let’s talk.

Insurance Sales Associate

Los Gatos, California

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Why work for us?

Paid Training – Paid training. Extensive training program will help ensure a seamless transition into an Insurance Agent position.
Licensing Assistance – AAA will reimburse a portion of the costs of licensure.
Advancement Opportunities – Opportunity to advance to an Insurance Agent within the first 60 days.
No Overhead Costs – W-2 structure with dedication space in a AAA NCNU branch.
Compensation – Generous commission structure with the ability to earn commission on every policy.
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay.
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan.
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

Summary:

Insurance Associates serve our Members by selling Property & Casualty and Roadside Assistance insurance that meets the Member’s needs.

Essential Functions

Uses sales techniques and product knowledge to identify customer-specific needs to generate new sales, retain existing insured’s and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.
Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Associate’s manager.
Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.
Consistently provides all Members with a sales and service experience that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.
Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.
Responds to customer inquiries and requests relating to insurance products and membership.
Researches and resolves customer service issues. Often assists the insured in initiating the first notice of loss on claims.

Education & Experience/Licenses & Certification

High school diploma or GED required. Bachelor's degree in a relevant field preferred.
2 to 4 years of sales experience preferred.
Currently possesses, or has the ability to acquire unrestricted state issued license(s) required to place property and casualty insurance within twenty-one (21) calendar days of start date. Depending on start date, active property and casualty license(s) may be required.

#IA

Apply Today

Insurance Sales Associate

Capitola, California

Why work for us?

Paid Training – Paid training. Extensive training program will help ensure a seamless transition into an Insurance Agent position.
Licensing Assistance – AAA will reimburse a portion of the costs of licensure.
Advancement Opportunities – Opportunity to advance to an Insurance Agent within the first 60 days.
No Overhead Costs – W-2 structure with dedication space in a AAA NCNU branch.
Compensation – Generous commission structure with the ability to earn commission on every policy.
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay.
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan.
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

Summary:

Insurance Associates serve our Members by selling Property & Casualty and Roadside Assistance insurance that meets the Member’s needs.

Essential Functions

Uses sales techniques and product knowledge to identify customer-specific needs to generate new sales, retain existing insured’s and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.
Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Associate’s manager.
Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.
Consistently provides all Members with a sales and service experience that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.
Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.
Responds to customer inquiries and requests relating to insurance products and membership.
Researches and resolves customer service issues. Often assists the insured in initiating the first notice of loss on claims.

Education & Experience/Licenses & Certification

High school diploma or GED required. Bachelor's degree in a relevant field preferred.
2 to 4 years of sales experience preferred.
Currently possesses, or has the ability to acquire unrestricted state issued license(s) required to place property and casualty insurance within twenty-one (21) calendar days of start date. Depending on start date, active property and casualty license(s) may be required.

#IA

Apply Today

Lube Technician - With Opportunities For Growth

Phoenix, Arizona

Why Work For Us?

12 Valley locations and 2 Tucson locations,
Great Pay – with bonus and incentive plans
Exceptional benefits within 30 days of hire, with employee contribution to medical/Dental/Vision premiums
401K Matching $1 to $1 up to 4% annually
Annual bonus
15 Paid Days off and no Sunday work hours (20 days after 1 year)
Tuition reimbursement for additional ASE Certifications
Clean well equipped shops with high car count
A free AAA Membership and numerous employee discount

Summary:

Essential Functions

Successfully complete automotive service and repair work qualified to preform. Complete inspection form and submit to service advisor
Advises service advisor of change in a vehicles status. Inspect vehicles for additional needed repairs or maintenance and recommend them to the service advisors for sale to customers.
Maintain a safe and clean work area and assist to maintain safe and clean work areas as needed. Participate in ongoing training as assigned by management. Study technical bulletins, industry magazines, and technical web sites.

Education and/or Experience:

High School diploma
Experience 0-3 (entry)
Previous auto repair experience required.

Certifications, Licenses, Registrations:

Valid driver’s license and current clean 39 month driving record.

May be exposed to chemicals, pneumatic air, electrical, lifting, tripping and/or falling, drives member and/or company vehicle

Physical Demands: Required by the Americans with Disabilities Act (ADA).
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions o this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is regularly required to talk and hear, required to sit, occasionally required to stand and walk; use and to finger, handle, or feel; and reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, peripheral vision and the ability to focus

#MCC

Apply Today

Tow and Battery/Light Service

Las Vegas, Nevada

Why Work For Us?

Great Pay - with the opportunity for increases when performance skill blocks are achieved
Training – You’ll attend a thorough, comprehensive, training program
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan
Paid Time Off- Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Summary:

Essential Functions

Driving and operating a service vehicle (i.e. flat tire changes, lock-out, fuel delivery services, etc.)
On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving
Leverages sales skills for offering products and services from AAA to member during service interaction
Utilizing on-board computer, radio communications, and mapping systems
Completion of daily paperwork (i.e. call-logs, battery invoices, cash receipts, etc.)

Knowledge/Skills/Abilities

Clear and proficient verbal and written communication even under pressure
Common knowledge of vehicle components and the common reasons for vehicle failure
Demonstrates problem solving and listening skills to evaluate member safety as well as the ability to discern safety issues and respond appropriately
Ability to drive a manual/automatic shift vehicle

Education & Experience/Licenses & Certification

Two (2) years of experience in a customer contact role
Education and training. I.E.: AAA Compliance Training, RPST,TSAAC, Lock-out, PSP, Battery Service Training
Vocational technical automotive training/certification or equivalent experience (preferred)
ASE (Automotive Service Excellence) certification(preferred)

Work Environment/Physical Requirements

Works outdoors at vehicle sites when servicing vehicles. Lifting and carrying tires and parts, weighing up to 50 pounds, several times a day; bending, kneeling and stooping as required for service calls. Works in all weather and all traffic conditions. Vehicle recovery sites may be wet, messy and hazardous. Service Providers are required to provide a photograph for identification purposes.

Apply Today

Shift Lead

Oakland, California

Why Work For Us?

Great Pay - with the opportunity for increases when performance skill blocks are achieved
Training – You’ll attend a thorough, comprehensive, training program
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan
Paid Time Off- Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Summary:

Essential Functions

Responsible for oversight of shop operations to include inspecting/maintaining of company vehicles/ equipment for safe and efficient operation, battery inventory processes, administrative duties/reports and coordination of scheduling/dispatching
Coaching and development of employees, to include training, performance management and the corrective action process
Driving and operating the full range of service vehicles (i.e. loading/towing vehicles, flat tire changes, lock-out, fuel delivery services, etc.) for increased
Productivity gains and contribution to business results, to include knowledge sharing/coaching/training of peers; utilizing on-board computer, radio communications and mapping systems
On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving
Managing and maintenance of damages tracking system and coordination of resolution for customer complaints

Knowledge/Skills/Abilities

Ability to act in the role of a leader, to include coaching, mentoring and training
Superior customer service skills and the ability to interact with a wide-range of people
Proficient automotive knowledge

Education & Experience / Licenses & Certification

High School Diploma or GED equivalent
8+ years Experience operating a motor vehicle with a valid driver's license
Vocational technical automotive training/certification or equivalent experience (preferred)
ASE (Automotive Service Excellence) Certification (preferred)
AAA Compliance Training, RPST,TSAAC, Lock-out, PSP, Battery
Service Training

Work Environment/Physical Requirements

Apply Today

Smart Business, Installation and Service Coordinator

Tempe, Arizona

AAA recently acquired SafeGuard, the 11th largest smart home security company in the United States, with the vision to become the most trusted brand in this industry. Safeguard, has been Protecting Arizona families and businesses for over 50 years; we are Arizona's largest locally-operated security provider. With an A+ Better Business Bureau Ranking, we prove every day that we love being there for and helping our customers. We work hard to create an environment where you can thrive and use your skills and talents to help us deliver legendary Customer Service. You’ll help positively impact every homeowner and the communities that we serve, too.

SUMMARY:

This position is responsible for providing scheduling for service, repair, maintenance, and inspections for the existing customer base. These services are critical for the ongoing customer service experience and satisfaction of the account base. The department has primary responsibility for customer retention through the responsiveness and provision of repair, Inspection, support, and maintenance operations and service. This is the entry level skill set position.

RESPONSIBILITIES/JOB DUTIES:

Handle incoming and outgoing phone calls to address customer requests and schedule service calls
Handle e-mail and queue requests to schedule service calls
Support the other internal customers (installation, sales, and monitoring) with handling and resolution of customer issues
Order equipment required for service calls
Build relationships with customers to ensure satisfaction and retention
Work with internal tech support (Virtual Assistance) to provide more advanced training and programming

Why work for us?

Training - Career Advancement!
Great Benefits - Medical/Dental/Vision
Retirement - 401k matching up to 3%
Work/Life Balance - PTO 3 Weeks + 9 paid holidays

KNOWLEDGE AND SKILLS:

Two or more years experience in a scheduling and/or technical call center
Strong customer service acumen and conflict resolution skills
Knowledge of security system operation is a plus
Ability to focus and multi-task in a fast paced environment

EDUCATION, KNOWLEDGE, SKILLS, COMPETENCIES, CERTIFICATIONS/LICENSES:

Must qualify for state alarm agent license (required)
Technical orientation and computer literacy (required)
Moderate to advanced typing ability (desired)

#LYN

Apply Today

Tow and Battery/Light Service Driver

Oakland, California

Why Work For Us?

Great Pay - with the opportunity for increases when performance skill blocks are achieved
Training – You’ll attend a thorough, comprehensive, training program
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan
Paid Time Off- Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Summary:

Essential Functions

Driving and operating a service vehicle (i.e. flat tire changes, lock-out, fuel delivery services, etc.)
On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving
Leverages sales skills for offering products and services from AAA to member during service interaction
Utilizing on-board computer, radio communications, and mapping systems
Completion of daily paperwork (i.e. call-logs, battery invoices, cash receipts, etc.)

Knowledge/Skills/Abilities

Clear and proficient verbal and written communication even under pressure
Common knowledge of vehicle components and the common reasons for vehicle failure
Demonstrates problem solving and listening skills to evaluate member safety as well as the ability to discern safety issues and respond appropriately
Ability to drive a manual/automatic shift vehicle

Education & Experience/Licenses & Certification

Two (2) years of experience in a customer contact role
Education and training. I.E.: AAA Compliance Training, RPST,TSAAC, Lock-out, PSP, Battery Service Training
Vocational technical automotive training/certification or equivalent experience (preferred)
ASE (Automotive Service Excellence) certification(preferred)

Work Environment/Physical Requirements

Apply Today

Tow and Battery/Light Service Driver

Concord, California

Why Work For Us?

Great Pay - with the opportunity for increases when performance skill blocks are achieved
Training – You’ll attend a thorough, comprehensive, training program
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan
Paid Time Off- Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Summary:

Essential Functions

Driving and operating a service vehicle (i.e. flat tire changes, lock-out, fuel delivery services, etc.)
On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving
Leverages sales skills for offering products and services from AAA to member during service interaction
Utilizing on-board computer, radio communications, and mapping systems
Completion of daily paperwork (i.e. call-logs, battery invoices, cash receipts, etc.)

Knowledge/Skills/Abilities

Clear and proficient verbal and written communication even under pressure
Common knowledge of vehicle components and the common reasons for vehicle failure
Demonstrates problem solving and listening skills to evaluate member safety as well as the ability to discern safety issues and respond appropriately
Ability to drive a manual/automatic shift vehicle

Education & Experience/Licenses & Certification

Two (2) years of experience in a customer contact role
Education and training. I.E.: AAA Compliance Training, RPST,TSAAC, Lock-out, PSP, Battery Service Training
Vocational technical automotive training/certification or equivalent experience (preferred)
ASE (Automotive Service Excellence) certification(preferred)

Work Environment/Physical Requirements

#ERS

Apply Today

Insurance Sales Associate

Hollister, California

Why work for us?

Paid Training – Paid training. Extensive training program will help ensure a seamless transition into an Insurance Agent position.
Licensing Assistance – AAA will reimburse a portion of the costs of licensure.
Advancement Opportunities – Opportunity to advance to an Insurance Agent within the first 60 days.
No Overhead Costs – W-2 structure with dedication space in a AAA NCNU branch.
Compensation – Generous commission structure with the ability to earn commission on every policy.
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay.
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan.
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

Summary:

Insurance Associates serve our Members by selling Property & Casualty and Roadside Assistance insurance that meets the Member’s needs.

Essential Functions

Uses sales techniques and product knowledge to identify customer-specific needs to generate new sales, retain existing insured’s and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.
Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Associate’s manager.
Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.
Consistently provides all Members with a sales and service experience that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.
Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.
Responds to customer inquiries and requests relating to insurance products and membership.
Researches and resolves customer service issues. Often assists the insured in initiating the first notice of loss on claims.

Education & Experience/Licenses & Certification

High school diploma or GED required. Bachelor's degree in a relevant field preferred.
2 to 4 years of sales experience preferred.
Currently possesses, or has the ability to acquire unrestricted state issued license(s) required to place property and casualty insurance within twenty-one (21) calendar days of start date. Depending on start date, active property and casualty license(s) may be required.

#IA

Apply Today

Insurance Sales Associate

Milpitas, California

Why work for us?

Paid Training – Paid training. Extensive training program will help ensure a seamless transition into an Insurance Agent position.
Licensing Assistance – AAA will reimburse a portion of the costs of licensure.
Advancement Opportunities – Opportunity to advance to an Insurance Agent within the first 60 days.
No Overhead Costs – W-2 structure with dedication space in a AAA NCNU branch.
Compensation – Generous commission structure with the ability to earn commission on every policy.
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay.
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan.
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

Summary:

Insurance Associates serve our Members by selling Property & Casualty and Roadside Assistance insurance that meets the Member’s needs.

Essential Functions

Uses sales techniques and product knowledge to identify customer-specific needs to generate new sales, retain existing insured’s and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.
Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Associate’s manager.
Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.
Consistently provides all Members with a sales and service experience that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.
Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.
Responds to customer inquiries and requests relating to insurance products and membership.
Researches and resolves customer service issues. Often assists the insured in initiating the first notice of loss on claims.

Education & Experience/Licenses & Certification

High school diploma or GED required. Bachelor's degree in a relevant field preferred.
2 to 4 years of sales experience preferred.
Currently possesses, or has the ability to acquire unrestricted state issued license(s) required to place property and casualty insurance within twenty-one (21) calendar days of start date. Depending on start date, active property and casualty license(s) may be required.

#IA

Apply Today

Technical Support Specialist

Tempe, Arizona

AAA recently acquired SAFE Security, the 11th largest smart home security company in the United States, with the vision to become the most trusted brand in this industry. With your help, we aspire to provide the same peace of mind at home as we have provided on the roads for the last 100 years.

JOB SUMMARY

We are looking for a creative problem solver to join our amazing AAA Smart Home team. As a Tech Support Specialist on our Tech Support team, you will troubleshoot equipment and service issues. This position will conduct basic alarm panel, camera, and z-wave device troubleshooting with customers over the phone regarding their security systems. You will also be the eyes and ears for our team to learn how we can continuously improve our products and services for our customers.

WHY WORK FOR US?

Great Pay
Training - You’ll attend a thorough, comprehensive 2 week training program
Career Growth - We offer a leadership development program
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching
Paid Time Off – Ten hours per month, nine holidays annually
Collaborative Environment – AAA Smart Home will value your contribution to providing exceptional service to our members

RESPONSIBILITIES/JOB DUTIES:

Remote troubleshooting and programming
Ability to research, respond, and resolve customer technical issues
Contacts customers (inbound and outbound) regarding troubleshooting issues/requests
Uses online resources, websites, computer and web based downloading programs
Tests with customer, verify codes signals are received and working properly
Perform remote downloading duties
Quality Control installations and account setups
Collaborate with Tech Support and Field personnel
Document actions taken in service tickets in Sedona, and enter proper resolution code when closing service tickets
Update internal systems (e.g., Salesforce, Sedona and Stages) where data changes are required
Work in a coordinated team environment with Tech Support and Service Dispatch, as well as field technicians

KNOWLEDGE AND SKILLS:

Demonstrate effective and accurate verbal and written communication with customers, technicians, department personnel and other Team Members
Ability to interact with customers and field technical staff via phone, email and chat
Accepts assignments with an open, cooperative, positive team oriented attitude
Demonstrates the ability to multi task
Basic working knowledge of Word and Excel

EDUCATION, KNOWLEDGE, SKILLS, COMPETENCIES, CERTIFICATIONS/LICENSES:

High School Diploma; or equivalent combination of education and experience
Six months or more of technical support or helpdesk experience
Call center or customer facing experience
Bilingual (preferred)
Exercise independent judgment, resourcefulness, and effective problem solving techniques
Minimum 30 WPM typing skills
Strong communication skills

#SAFE

Apply Today

Home Service Associate - AAA House Manager

Berkeley, California

At A3 Labs we come to work to dream, design and define how we will live and move into the future. We exist to harness these forces for the benefit of Members and future generations, humanizing disruptive change for the betterment of the communities we serve. We’re looking for bright, passionate, and collaborative people to join our tight-knit team as we innovate in the spirit of service.

Why Work For Us?

Impact. Lead the charge in mobility as a service movement and enable people’s lives to improve through the sharing economy. Leverage the best of an established 115 year-old not for profit combined with start-up speed and agility to create real and meaningful impact.
Recognition. We offer a competitive total compensation package including base salary, annual performance bonuses, benefits, and 401(k) Company match with additional discretionary contribution potential.
Lifestyle. We do honorable work, and we practice our values: humility, integrity, teamwork, and service. You’ll have the security of a larger organization but you’ll move at startup speed.

Summary

As the Home Services Associate II and a member of the AAA House Manager team, you are responsible for supporting the daily operations and member interaction. You are both our voice and the face of House Manager to our member base. Our people-centric management team will support you with scheduling, training, and ensuring you have all the equipment you need to be successful. You will also be supporting your other team members with work orders, home assessments and other items that may be your specialty and not theirs. Our goal is to have you grow with us and help hone your trade skills to become an expert in your area, for yourself and the members we serve. We are expecting you to use sound business judgment to resolve service, operational, and technology issues with a great team behind you for support.

Essential Functions

Complete work orders as assigned
You will manage your time at a given job site and be given a schedule to work towards completing based on member demand
Complete, provide, and educate our members on our Home Health Preventative Maintenance Reports that drive future work to our team and help our members understand their homes better
You will be asked infrequently to Quality Check/Assess (QC or QA) the work of contractors that complete work that you specialize in and notify your leadership team should rework be needed
You will provide pricing recommendations on permitted work orders that may require the use of outside contractor support or to build out a pricing structure
You will learn and grow your skill base in your specific trade specialty, as well as, learn the basics of other trade areas to build out your core skills to complete work across the trades
You will also learn and apply necessary steps that are needed to complete larger jobs (remodels, renovations, large installations, etc.) and support team members in completing these tasks
Understand and enforce OSHA standard safety and cleanliness
Basic understanding of the financial impacts of labor and materials on a job

Knowledge/Skills/Abilities

Strong oral and written communication
Understand the basic requirements of collecting information via photos and measurements
Basic understanding of skills which include:
Electrical (GFCI installation)
Appliance trouble shooting and basic repair
Basic understanding of plumbing and repair
Ability to replace toilets
Ability to replace ceiling fans, lights, etc. (basic electric work)
Ability to caulk properly
Landscaping
Intermediate knowledge of your specific trade skill and the ability to complete basic jobs within that skillset
Understand and enforce job site safety and cleanliness
Advanced understanding and safety related to the use of power tools
Collaborative and team oriented individual

Education & Experience/Licenses & Certification

High school diploma or equivalent required
2-4 years of experience in a specialized trade
Valid Driver’s license
Basic understanding of other trade skill areas (electrical, plumbing, carpentry, etc.)
Ability to learn and use a scheduling software
Ability to learn and use an online ordering system
2-4 verifiable years within classified trade

Work Environment/Physical Requirements

Lifting and carrying various parts, weighing up to 30-50 pounds, several times a day
Bending, kneeling, reaching and stooping as required for service calls

Apply Today

Sr. Financial Analyst - HR Division

Walnut Creek, California

AAA…we're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service. We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members. We're community minded, and celebrate the growth, development and successes of our diverse Team Members. Whether you’re just starting your journey or looking to grow your career, we’ll support you every step of the way.

Why Work for us:

Impact. Play a key role in innovating the future of auto repair while reinventing AAA and the value propositions we deliver to over 6 Million Members.
Development. Our team is designed to grow business and business leaders. We intend for you to demonstrate your capabilities and leadership skills and earn rapid advancement.
Recognition. We offer a competitive total compensation package including salary, performance bonus, benefits, and 401(k) company match and discretionary contributions.
Lifestyle. We do honorable work, and we practice our values: humility, integrity, teamwork, and service.

Our Senior Financial Analyst requires an energetic, creative and highly capable financial professional who can create and sustain financial expense models, engage with management as a strong business partner and a trusted financial advisor for the assigned business unit(s). This role may support the principal financial analyst on a day to day basis. Creates complex models that require subject matter expertise and the ability to understand company operations, objectives, strategies, in order to improve operations within the company and financial decisions. Provides financial and operational analysis to senior management and internal clients. Participates in preparing the components of operating budgets.

Essential Functions

Creates complex models that require subject matter expertise and the ability to understand company operations, objectives, strategies, in order to improve operations within the company and financial decisions.
Provides complex financial and operational analysis to senior management and internal clients. Uses information to develop reports in order to drive results and behaviors.
Participates in preparing the complex components of operating budgets (pricing assumptions, 3rd party agreements, issues involving legal entities, etc.). Must be able to point out and correct errors, faulty assumptions. Likely to develop changes to approach, as needed.
Provides solutions/ recommendations, strategies and actions to senior and executive management.
Participates in the resolution of issues and process improvement opportunities. Likely to create presentations for senior management.
Quickly assesses and interprets financial reports for senior management and alerts them to significant as well as subtle issues and trends. Develops solutions and alternatives.

Knowledge/Skills/Abilities

Consistently displays strong analytical skills that effectively interpret problems and provide compelling and persuasive solutions
Proficient in the use and development of financial models
Strong interpersonal and inter-departmental skills
Has solid knowledge of the industry (preferred)
Ability to identify key drivers of business results (preferred)
Bilingual communication skills (preferred)

Education & Experience / Licenses & Certification

Bachelor's degree in related area (Business Administration, Finance, Accounting, Economics, or equivalent experience and education) or an equivalent combination of education and experience
5-7 of experience in finance or related area (preferred)
Experience in insurance or with a financial institution (preferred)

#CORPORATE

Apply Today

Insurance Sales Associate

San Francisco, California

Why work for us?

Paid Training – Paid training. Extensive training program will help ensure a seamless transition into an Insurance Agent position.
Licensing Assistance – AAA will reimburse a portion of the costs of licensure.
Advancement Opportunities – Opportunity to advance to an Insurance Agent within the first 60 days.
No Overhead Costs – W-2 structure with dedication space in a AAA NCNU branch.
Compensation – Generous commission structure with the ability to earn commission on every policy.
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay.
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan.
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

Summary:

Insurance Associates serve our Members by selling Property & Casualty and Roadside Assistance insurance that meets the Member’s needs.

Essential Functions

Uses sales techniques and product knowledge to identify customer-specific needs to generate new sales, retain existing insured’s and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.
Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Associate’s manager.
Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.
Consistently provides all Members with a sales and service experience that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.
Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.
Responds to customer inquiries and requests relating to insurance products and membership.
Researches and resolves customer service issues. Often assists the insured in initiating the first notice of loss on claims.

Education & Experience/Licenses & Certification

High school diploma or GED required. Bachelor's degree in a relevant field preferred.
2 to 4 years of sales experience preferred.
Currently possesses, or has the ability to acquire unrestricted state issued license(s) required to place property and casualty insurance within twenty-one (21) calendar days of start date. Depending on start date, active property and casualty license(s) may be required.

#IA

Apply Today

Manager, Club Owned Repair

El Dorado Hills, California

Why Work For Us?

Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Summary

This role is responsible for the execution of Club-Owned Repair strategy. Representing the brand to the marketplace, reinforcing the trust and integrity it represents.

Essential Functions

Develops strategic and tactical plans for business expansion opportunities. This includes preparing annual budgets and business plans, additional financial, market and business analysis as needed.
Works closely with Emergency Road Service and AAA Managers to ensure effective support of repair operations.
In partnership with leadership, develop marketing campaigns, promotional copy and tracks success.
Collaboratively supports others lines of business to develop and coordinate opportunities to maximize COR’s exposure and supports cross-sell product opportunities.
Plans, recruits and selects the talent required to grow the business.
Conducts performance evaluation and performance management activities for employees.
Responsible for large vendor relationships and commercial business offers.

Knowledge/Skills/abilities

Highly developed leadership skills, quantitative and analytical skills with a proven ability to make data-driven decisions
Ability to communicate effectively - verbal and written.
Strong change management skills and the ability to operate in an environment of ambiguity.
Ability to work cross-functionally across many business units and functions.
Financial management experience, proficient math skills and adept at statistical analysis.
Working knowledge of Microsoft Office products.

Education & Experience/Licenses & Certification

5+ years Industry experience in providing repair, maintenance, and/or emergency road services for passenger and/or commercial vehicles (preferred).
5+ years management or leadership experience (Does not have to be in addition to 5+ years industry experience, above).
Bachelor's degree in related area or an equivalent combination of education and experience (preferred).
ASE Certification (preferred).
Knowledge of equipment/tool operation and diagnostic/repair procedures (preferred).
Ability to drive vehicles equipped with manual transmission (preferred).

Work Environment/Physical Requirements

Apply Today

Senior Developer - NodeJS/React - Work From Home Opportunity - Nevada

North Las Vegas, Nevada

Why Work For Us?

Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities

This position is a work from home opportunity - Candidates must be located in Northern California, Nevada, Utah, Arizona, Montana, Wyoming or Alaska.

As part of the digital development team, our Senior Developer will be responsible for designing and developing new features and functionality, establishing and guiding the website’s architecture, ensuring high-performance and availability, and managing all technical aspects of customer-facing websites. Work closely with designers and developers to ensure an effective, visually appealing, and intuitive implementation. Provides leadership and mentoring to teammates. Oversees work backlogs and team workloads. Assignments are broad in nature, requiring latitude for unreviewed action.

Core Job Responsibilities

Works with colleagues to build, develop, and deploy custom website functionality as needed. Works closely with the developer team to ensure that projects are delivered correctly and on time.

Document solutions with concise and clear explanations
Nimble troubleshooting of issues
Evaluate code to ensure that it is valid, is properly structured, meets industry standards, and is compatible with various browsers, devices, or operating systems.
Responsible for the implementation and testing of technical solutions. Adheres to accepted best practice coding standards.
Tests, develops, builds, and coordinates the integration of new products per production requirements.
Responsible for backlog management and sprint priority setting
Responsible for training and mentoring developer staff members
Oversees work backlogs and team workloads
Solutions Consulting: Participate as a technical consultant or project lead on a variety of web-related projects

Knowledge & Skills

Expert in web technologies including Nodejs HTML/ css, scss, javascript es6
Experience with React, Angular and component-based front end development
Passionate about using the full capabilities of JavaScript/HTML/CSS in the browser to effect good design, clean code, and elegant user interactions.
Experience with Responsive lay outing
Great eye for design

-OR-

Hands-on knowledge of all parts of the web stack – HTML/Javascript/CSS, web servers, app servers, caching, database development, tool development
Experience with Kubernetes and Helm
Experience with GO

Education & Experience

Bachelor's degree in a related area preferred but not required
5 to 10 years minimum experience working with related technology in an agile team environment

We are looking for highly motivated life long learners who want to continually educate themselves on the latest technologies.

We’ll value your skills and experience. We’re building a performance organization with heart and developing a pipeline of tomorrow’s leaders. Your work will be enhanced with training opportunities, a mentoring program and our Promote-from-within philosophy. We celebrate our diversity and leverage the power of many minds.

Apply Today

Lube Technician

Phoenix, Arizona

Repair Technician II

San Jose, California

External

Why Work For Us?

Great Pay with the opportunity for increases when performance skill blocks are achieved
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Summary

Essential Functions

• Completes all automotive maintenance and repairs at an expert level: engine repair, gas and diesel, automatic transmission/trans axle diagnosis and repair, manual transmission/ trans axle diagnosis and repair, suspension and steering diagnosis and repair, brakes diagnosis and repair, including ABS/ traction control, electrical diagnosis and repair, heating and air conditioning diagnosis and repair, engine performance diagnosis and repair.

• Assists all other Technicians in the shop as needed and oversees all comeback/recheck work for proper repair.

• Maintains in-depth knowledge of specialized skills, and continue to develop additional technical skills, to enable flexibility in work assignments.

• Maintains a clean, well-organized work area. Properly maintains tools and equipment and follow safety procedures as outlined in the safety information supplied by each equipment manufacturer and corporate safety policies.

• Organizes the work presented and plan for the highest efficiency in the performance of all job functions, including vehicle movement.

• Accurately performs repairs and maintenance on all vehicles presented in a professional manner, as specified in manufacturer-designed procedures or accepted industry practices.

Knowledge/Skills/Abilities

• Advanced knowledge of PC-based automotive computer equipment and software applications.

• Effective organizational and analytical skills, along with effective written and oral communication skills to enable accurate completion of assignments and effective interaction with others.

• Ability to adjust work schedule and priorities to meet business needs.

• Bilingual communication skills (preferred)

Education & Experience / Licenses & Certification

• Diagnostic skills

• 5+ yrs experience inspecting and repairing cars and light trucks.

• Must possess and maintain a valid driver’s license with a satisfactory driving record and the ability to operate passenger vehicles and light and medium-duty trucks with automatic and manual transmissions.

Education & Experience/Licenses & Certification

• High school or equivalent required. Automotive trade school certification or equivalent preferred.

• Must be ASE Master Technician with L1 Certification

• EPA Certified in Refrigerant Recovery

• Advanced Smog License

• ASE A9, and X1 a plus

Work Environment/Physical Requirements

Lifting and carrying tires and parts, weighing up to 50 pounds, several times a day; bending and kneeling to vacuum and clean vehicles; pushing cars several times a month; and climbing ladders to retrieve parts several times a day. Some exposure to loud noises every day for up to 30 minutes at a time from air tools and auto repair equipment. A percent of time is spent traveling by car to pick up parts.

#AUTO

Apply Today

Telemarketing Agent

Tempe, Arizona

JOB SUMMARY

Smart Business Consultant’s serve our Members by initiating outbound calls to discuss new Sales Promotions launched by the Commercial Division. A Consultant will work closely with each Business Unit to meet their specific needs. Individuals in this role are accountable for achieving assigned sales goals while providing an exceptional Member experience. Consultants thoughtfully guide our Members in the purchase of appropriate products and coverage under managerial supervision.

ESSENTIAL FUNCTIONS

Primary responsibilities include soliciting new business through outbound calls. Proactively solicits new commercial sales by performing numerous outbound calls, works marketing lists, and cross-sells/up-sells new and existing A3 Smart Home customers.
Uses sales techniques and product knowledge to identify customer-specific needs to generate new sales to prospective and current customers. Effectively overcomes objections to close the sale.
Consistently provides a sales experience that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.

Why work for us?

Training - Career Advancement!
Great Benefits - Medical/Dental/Vision
Retirement - 401k matching up to 3%
Work/Life Balance - PTO 3 Weeks + 9 paid holidays

KNOWLEDGE AND SKILLS

1 to 3 years of sales experience (required)
Call center work experience (preferred)
Possesses sales skills effectively employed in the tracking, following up on and closing of assigned leads
Knowledge of desktop systems including but not limited to G-Suite and Microsoft Office software applications
Previous experience within the Security Industry (desired)

EDUCATION, KNOWLEDGE, SKILLS, COMPETENCIES, CERTIFICATIONS/LICENSES

High School Diploma or GED required. Bachelor's degree in relevant field (preferred)

#LYN

Apply Today

Tow Service and Battery/Light Service

Rancho Cordova, California

Why Work For Us?

Great Pay - with the opportunity for increases when performance skill blocks are achieved
Training – You’ll attend a thorough, comprehensive, training program
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan
Paid Time Off- Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Summary:

Essential Functions

Driving and operating a service vehicle (i.e. flat tire changes, lock-out, fuel delivery services, etc.)
On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving
Leverages sales skills for offering products and services from AAA to member during service interaction
Utilizing on-board computer, radio communications, and mapping systems
Completion of daily paperwork (i.e. call-logs, battery invoices, cash receipts, etc.)

Knowledge/Skills/Abilities

Clear and proficient verbal and written communication even under pressure
Common knowledge of vehicle components and the common reasons for vehicle failure
Demonstrates problem solving and listening skills to evaluate member safety as well as the ability to discern safety issues and respond appropriately
Ability to drive a manual/automatic shift vehicle

Education & Experience/Licenses & Certification

Two (2) years of experience in a customer contact role
Education and training. I.E.: AAA Compliance Training, RPST,TSAAC, Lock-out, PSP, Battery Service Training
Vocational technical automotive training/certification or equivalent experience (preferred)
ASE (Automotive Service Excellence) certification(preferred)

Work Environment/Physical Requirements

Apply Today

Tow and Battery/Light Service Driver

Sacramento, California

Why Work For Us?

Great Pay - $17/hr with the opportunity for increases when performance skill blocks are achieved
Training – You’ll attend a thorough, comprehensive, training program
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan
Paid Time Off- Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Summary:

Essential Functions

Driving and operating a service vehicle (i.e. flat tire changes, lock-out, fuel delivery services, etc.)
On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving
Leverages sales skills for offering products and services from AAA to member during service interaction
Utilizing on-board computer, radio communications, and mapping systems
Completion of daily paperwork (i.e. call-logs, battery invoices, cash receipts, etc.)

Knowledge/Skills/Abilities

Clear and proficient verbal and written communication even under pressure
Common knowledge of vehicle components and the common reasons for vehicle failure
Demonstrates problem solving and listening skills to evaluate member safety as well as the ability to discern safety issues and respond appropriately
Ability to drive a manual/automatic shift vehicle

Education & Experience/Licenses & Certification

Two (2) years of experience in a customer contact role
Education and training. I.E.: AAA Compliance Training, RPST,TSAAC, Lock-out, PSP, Battery Service Training
Vocational technical automotive training/certification or equivalent experience (preferred)
ASE (Automotive Service Excellence) certification(preferred)

Work Environment/Physical Requirements

Apply Today

Certified Auto Technician - $2,500 Sign On Bonus

Phoenix, Arizona

Why Work For Us?

Great Pay - Up to $ 35 hr. with the opportunity for annual increases
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 4%
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan.
Paid Time Off – Team Members accrue 3 weeks paid time off starting within 30 days of employment and 5 weeks after 5 years of employment
Reimbursement for ASE Certifications

Essential Functions

Complete vehicle inspection form and vehicle diagnostic form and submit to service advisor.
Successfully complete automotive service and repair work qualified to preform.
Perform work according to safety guidelines.
Inspect vehicles for additional needed repairs or maintenance and recommend them to the service advisors for sale to customers.

Knowledge/Skills/Abilities

Common knowledge of vehicle components and the common reasons for vehicle failure
Demonstrates problem solving and listening skills to evaluate member safety as well as the ability to discern safety issues and respond appropriately
Participate in ongoing training as assigned by management.
Study technical bulletins, industry magazines, and technical web sites.

Education & Experience/Licenses & Certification

Valid Driver’s license and current 39 month driving record.
2 ASE Certifications required or equivalent experience.
Candidates will be considered if there certifications have expired within the last 2 years.
Candidate will be required to re-certify in at least 2 areas at the next testing cycle as a condition of employment.
Technical Training

Work Environment/Physical Requirements

Physical Demands: Required by the Americans with Disabilities Act (ADA).
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions o this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk and hear, required to sit, occasionally required to stand and walk; use and to finger, handle, or feel; and reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, peripheral vision and the ability to focus. Identify specific hazards as necessary (use of chemicals, equipment, driving).

May be exposed to chemicals, pneumatic air, electrical, lifting, tripping and/or falling, drives member and/or company vehicle.

#AUTO

Apply Today

Automotive Repair Technician III

Las Vegas, Nevada

Why Work For Us?

Great Pay with the opportunity for increases
Training – You’ll attend a thorough, comprehensive, training program
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Summary:

Essential Functions

• Deliver high-quality solutions to ensure our investment in technology is consistent with business objectives. Technical delivery leader for the overall implementation and execution of project.

• Provide recommendation and input in the design, development and deployment of future use technology.

• Working knowledge of guidelines that leverage approved designs of technology solutions. Facilitates delivery of new products and services. Updates design documents and system overviews, updates user guides/training documentation in conjunction with product manager

• Provides Production support for technologies within their portfolio of ownership

• Responsible for administration updates and maintenance of technologies within portfolio of ownership

• Project management to ensure there is clear visibility on key milestones, project health, and ultimate delivery. This includes communication to leadership; strong issues management; and the ability to demonstrate the status of the solution throughout the life of the project.

• Collaborate with other technical and non-technical teams. Contributes to product/service development. Explains complex subjects to a diverse audience with a wide variety of technical and business skills.

• Works with team members to define and deliver product strategy and product roadmap for Automotive technology portfolio

• Creates and maintains positive and productive relationships while working with AAA NCNU technology users, AAA National, and other clubs to build and expand relationships, trouble shoot and resolve technical problems, handle client issues, and educate users.

• Responsible for managing the vendor relationships when products or services are provided to the Club.

Knowledge/Skills/Abilities

• Project leadership ability including mapping out technical and business dependencies, milestones and timelines. Knowledge of project management practices such as schedule management, cost management, resource management, and risk management.

• Rich knowledge of tablets, telephony and broader telephony technology including Hardware, Software Integration, VoIP, Web Services, Custom Applications, and Performance

• Knowledge of and experience with Call Receipt and Dispatching technology

• Solutions design skills that involve collaboration with product management, vendors, SMEs, and other technical expertise as needed. This skill requires the ability to clearly articulate the ‘as-is’ and ‘to-be’ solution through visual flows and diagrams

• Level 1-3 type production support skills that require a high level of availability; ability to troubleshoot;

ability to facilitate multi-resource calls including vendors, partners, and other key stakeholders within the AAA ecosystem

• Conviction and determination in delivery of technical solutions

• Strong Vendor Management skills to support an ecosystem that is dependent on multiple 3rd party technologies and solutions

• Ability to coordinate various activities with multiple groups including IT teams, vendors, operations, etc. while producing a complete solution.

• Demonstrated ability to communicate across all levels and types of organizational situations. Effective written communication skills.

Education & Experience/Licenses & Certification

• Bachelor's degree in related area (Computer Science, Information Systems, or related technical discipline) or an equivalent combination of education and experience

• Foundations certification(s) in best practices frameworks such as ITIL

• 7+ years IT experience working in multiple system environments (preferred)

• 7+ years Hardware/software installation and troubleshooting (preferred)

Apply Today

Insurance Agent

Phoenix, Arizona

Why Work For Us?

Training – You’ll attend a thorough, comprehensive, training program
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Summary

Sales Agents serve our Members by selling them the Property & Casualty and Roadside Assistance insurance that meets the Member’s needs.

Essential Functions

Uses sales techniques and product knowledge to identify customer-specific needs to generate new sales to prospective and current Members. Effectively overcomes objections to close the sale.
Works to meet or exceed targets assigned by the Sales Agent’s manager.
Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.
Consistently provides a sales experience that enhances the Member’s affinity to the AAA brand and results in greater Member satisfaction and loyalty.
Proactively solicits new insurance sales by handling inbound calls, performing outbound calls, working marketing lists, and cross-selling/up-selling new and existing Members.

Knowledge/Skills/Abilities

Possesses sales skills effectively employed in the tracking, following up on and closing of assigned leads.
Knowledge of desktop systems including but not limited to Microsoft Office software applications.

Education & Experience/Licenses & Certification

High school diploma or GED required. Bachelor's degree in relevant field preferred.
1 to 3 years of sales experience required. Insurance industry and/or call center work experience preferred.
Ability to acquire the active and unrestricted state issued license(s) required to place property and casualty insurance within thirty (30) calendar days of hire. Active required license(s) in CA, NV and UT preferred.

Apply Today

Insurance Associate

Alameda, California

Why work for us?

Paid Training – Paid training. Extensive training program will help ensure a seamless transition into an Insurance Agent position.
Licensing Assistance – AAA will reimburse a portion of the costs of licensure.
Advancement Opportunities – Opportunity to advance to an Insurance Agent within the first 60 days.
No Overhead Costs – W-2 structure with dedication space in a AAA NCNU branch.
Compensation – Generous commission structure with the ability to earn commission on every policy.
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay.
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan.
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

Summary:

Insurance Associates serve our Members by selling Property & Casualty and Roadside Assistance insurance that meets the Member’s needs.

Essential Functions

Uses sales techniques and product knowledge to identify customer-specific needs to generate new sales, retain existing insured’s and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.
Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Associate’s manager.
Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.
Consistently provides all Members with a sales and service experience that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.
Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.
Responds to customer inquiries and requests relating to insurance products and membership.
Researches and resolves customer service issues. Often assists the insured in initiating the first notice of loss on claims.

Education & Experience/Licenses & Certification

High school diploma or GED required. Bachelor's degree in a relevant field preferred.
2 to 4 years of sales experience preferred.
Currently possesses, or has the ability to acquire unrestricted state issued license(s) required to place property and casualty insurance within twenty-one (21) calendar days of start date. Depending on start date, active property and casualty license(s) may be required.

#IA

Apply Today

Infrastructure Engineer IV

Phoenix, Arizona

Why Work For Us

Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 4% of pay
Annual Incentive Plan – Eligibility to participate in AAA's annual bonus plan
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities

Our Infrastructure Engineer IV leads infrastructure team and provides hands-on technical design, engineering and assistance deploying and operating MWG’s infrastructure initiatives. Oversees day-to-day maintenance and performance optimization of compute infrastructure. Leads and manages projects. Works and collaborates with peers in Infrastructure, IT development and application teams to continually improve availability, performance and quality of the delivery of IT services.

This position will support projects and new application deployments while ensuring that existing systems are healthy at all times. Coordinates IT procurement logistics and problem resolutions with external vendors and technology partners.

Responsibilities:

Leads Compute team of managed service providers that provide Wintel, Linux, VMware, ESXi, VDI, Citrix, Storage and Backup support. Provides guidance, coordinates activities and reporting. Serves as liaison with other IT teams.
Lead maintenance, administration, and troubleshooting of the IT system infrastructure team to ensure high availability of IT services and applications including: Servers, SAN, Backups, Virtual environments, OS, monitoring devices and disaster recovery systems in accordance with MWG’s standards and established SLA.
Ensures infrastructure systems adhere to industry standards and best practices, including the software used to support the platform (OS, Hypervisor, Middleware, Interfaces and Applications)
Manages timelines, project scope and teams delivering solutions. Writes white papers, puts together presentations, creates documentation and RCA reports.
Drives continual improvement into monitoring tools, with an emphasis on real and actionable alerts.

Expertise:

Extremely knowledgeable and experienced with VMware, Windows, Linux, Citrix, Hyper-converge and storage solutions.
Experienced managing multiple aspects of a project
Datacenter operations
Cloud computing, high availability systems, load balancing, Disaster Recovery and clustering.
8+ years of experience in areas mentioned above

Education:

Bachelor’s degree in Computer Science, Information Systems, or equivalent experience

Apply Today

Insurance Associate

Billings, Montana

Why work for us?

Paid Training – Paid training. Extensive training program will help ensure a seamless transition into an Insurance Agent position.
Licensing Assistance – AAA will reimburse a portion of the costs of licensure.
Advancement Opportunities – Opportunity to advance to an Insurance Agent within the first 60 days.
No Overhead Costs – W-2 structure with dedication space in a AAA NCNU branch.
Compensation – Generous commission structure with the ability to earn commission on every policy.
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay.
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan.
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

Summary:

Insurance Associates serve our Members by selling Property & Casualty and Roadside Assistance insurance that meets the Member’s needs.

Essential Functions

Uses sales techniques and product knowledge to identify customer-specific needs to generate new sales, retain existing insured’s and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.
Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Associate’s manager.
Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.
Consistently provides all Members with a sales and service experience that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.
Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.
Responds to customer inquiries and requests relating to insurance products and membership.
Researches and resolves customer service issues. Often assists the insured in initiating the first notice of loss on claims.

Education & Experience/Licenses & Certification

High school diploma or GED required. Bachelor's degree in a relevant field preferred.
2 to 4 years of sales experience preferred.
Currently possesses, or has the ability to acquire unrestricted state issued license(s) required to place property and casualty insurance within twenty-one (21) calendar days of start date. Depending on start date, active property and casualty license(s) may be required.

#IA

Apply Today

Insurance Associate

Cheyenne, Wyoming

Why work for us?

Paid Training – Paid training. Extensive training program will help ensure a seamless transition into an Insurance Agent position.
Licensing Assistance – AAA will reimburse a portion of the costs of licensure.
Advancement Opportunities – Opportunity to advance to an Insurance Agent within the first 60 days.
No Overhead Costs – W-2 structure with dedication space in a AAA NCNU branch.
Compensation – Generous commission structure with the ability to earn commission on every policy.
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay.
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan.
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

Summary:

Insurance Associates serve our Members by selling Property & Casualty and Roadside Assistance insurance that meets the Member’s needs.

Essential Functions

Uses sales techniques and product knowledge to identify customer-specific needs to generate new sales, retain existing insured’s and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.
Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Associate’s manager.
Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.
Consistently provides all Members with a sales and service experience that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.
Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.
Responds to customer inquiries and requests relating to insurance products and membership.
Researches and resolves customer service issues. Often assists the insured in initiating the first notice of loss on claims.

Education & Experience/Licenses & Certification

High school diploma or GED required. Bachelor's degree in a relevant field preferred.
2 to 4 years of sales experience preferred.
Currently possesses, or has the ability to acquire unrestricted state issued license(s) required to place property and casualty insurance within twenty-one (21) calendar days of start date. Depending on start date, active property and casualty license(s) may be required.

#MOR

Apply Today

Inside Sales Representative

Tempe, Arizona

AAA acquired SAFE Security, the 11th largest smart home security company in the United States, in November 2018 with the vision to become the most trusted smart home security provider in America. With your help, we aspire to provide the same peace of mind at home as we have provided on the roads for the last 100 years.

We’re looking for a results-driven Sales Representative to actively seek out and engage customer prospects. You will be part of a team that has a MUST WIN attitude matched by an unparalleled support staff. We’re looking for hardworking, self-motivated, individuals with a professional presence. You will be working with a company and a team that is second to none and we are looking for the same!

This is a quota-carrying role, primarily responsible for driving new revenue.

Why work for us?

· Compensation - Non recoverable draw plus hourly equals lucrative pay!

· Benefits – Medical, Dental, Vision, and more!

· 401k Matching – $1 for $1 company match up to 3% of pay

· Paid Time Off – Accrual of 3 weeks PTO and nine holidays annually

· Career Growth – Move up your career, internal candidates receive top priority

Summary:

The Inside Sales Representative is responsible for inbound and outbound B2C leads, advancing the sales process, closing new and upgrade business and achieving opportunity-based sales quotas. The Inside Sales Representative will conduct research to best qualify leads and reach business targets through telephone and email.

Job Duties:

Utilize a consistent contact attempt process via phone and e-mail to nurture, qualify and sell prospects generated by marketing campaigns and ‘cold-calling’ in a production focused environment
Prospect, educate and qualify leads to create sales-ready opportunities
Effectively communicate A3SH’s solutions and value propositions to prospects who may yet be unfamiliar with them leading to demand for A3SH’s ’s solutions
Manage your pipeline with precision, and consistently develop strategies to grow your business
Follow the established sales process and consistently using Salesforce.com to document prospect interactions – ensuring efficient lead management
Consistently monitor market trends and educate yourself on industry best practices to offer valuable perspective to your clients

Requirements:

Ability to qualify opportunities involving multiple key decision makers
Ability to build and maintain lasting relationships with customers
Exceptional verbal communication and presentation skills
Genuine passion for the sales discipline and for helping clients succeed
Ability and desire to thrive in a fast moving, ever-evolving environment
Ability to perform basic calculations and mathematical figures

Educations & Experience/Licenses & Certifications:

BA a plus but not requires
Minimum of two years' direct work experience in inside or outside sales capacity
Demonstrated success in qualifying opportunities involving multiple decision makers
Demonstrated ability to convert prospects and close deals and achieve sales quotas
Experience with customer relationship management software
Overtime as required; Saturday hours on a rotation basis is required

#SAFE

Apply Today

Fire Alarm Technician

Scottsdale, Arizona

Safeguard Security has an opportunity for a Commercial Service Technician to service, maintain, and repair our systems in commercial properties.

JOB SUMMARY

This position is responsible for service, repair, maintenance, and inspections of fire alarm and life safety systems for the existing customer base. These services are critical for the ongoing customer service experience and satisfaction of the account base. The department has primary responsibility for customer retention through the responsiveness and provision of inspection, repair, support, and maintenance operations and service. This is the intermediate level position.

RESPONSIBILITIES/JOB DUTIES 

Perform fire alarm inspections, identifying deficiencies and upgrade opportunities. Assist in training level 1 technicians
Perform fire alarm repairs, maintenance, and upgrades. Assist in training level 1 technicians
Support the service advisors, key account coordinators, and customer support representatives in the performance of their jobs and service calls.
Create reports for customer and agency documentation and submittal.
Maintain relationship with municipal and state fire authorities for licensing and inspections. Interface with the monitoring center manager and supervisors.
Maintain relationships with major accounts and multi-location accounts to ensure satisfaction and retention.
Interface with the sales departments to address current service issues and plan support for future growth.

Why work for us?

Job Stability - Career Advancement!
Great Benefits - Medical/Dental/Vision
Retirement - 401k matching up to 3%
Work/Life Balance - PTO 3 Weeks + 9 paid holidays

KNOWLEDGE AND SKILLS

Three or more years in the installation and/or service of fire alarm systems.
Strong customer service communication and conflict resolution skills.
Experience in the inspection of fire alarm and life safety systems.
Technical knowledge of fire, life safety, and suppression system design and operation is required.
Strong written and verbal communication skills.

EDUCATION, KNOWLEDGE, SKILLS, COMPETENCIES, CERTIFICATIONS/LICENSES

Must qualify for state alarm agent license.
Knowledge of life safety and electrical codes.
Technical certifications are required (CSA, NICET).
Equipment manufacturer’s training and/or certifications are desirable.
Computer / tablet literacy.

#LYN

Apply Today

Service Advisor

Goodyear, Arizona

We're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service. We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members. We're community minded, and celebrate the growth, development and successes of our diverse Team Members.

The Service Advisor is the first line sales and customer relations representative that is responsible for revenue sales goals, quality and customer relations. Works to resolve customer concerns regarding vehicle repairs and maintenance, and collection of payment for services performed.

Why AAA?

Competitive commission plan with a weekly guarantee, monthly bonus and incentive plan

Exceptional benefits within 30 days of hire, to include 401k matching

15 Paid Days off and no Sunday work hours

A free AAA Membership and numerous employee discounts

What You’ll Do.

First line sales agent for customers’ vehicles.

Responsible to sell and schedule vehicle repairs, write the repair orders, dispatch the job to the technician, provide estimates, sell additional repairs as needed, and inform the customer of repair status.

Required to collect payment, open and close cashier process.

Respond to customer concerns or complaints and escalate to

Management complaint the advisor is unable to resolve.

Answer incoming phone calls to schedule service appointments, follow-up calls with customer regarding repair status, outbound calls to prior and/or customers regarding service.

Maintain a safe and clean work area and assist to maintain safe and clean work areas as needed.

Participate in ongoing training as assigned by management. Study technical bulletins, industry magazines, and technical web sites.

What You’ve Done.

2+ years previous Sales and Service Advisor experience required

Ability to demonstrate basic automotive repair knowledge

Valid Arizona driver's license and current 39 month driving record.

Apply Today

Call Receiver - Work From Home - MUST LIVE IN ARIZONA

Tucson, Arizona

Manager, MSC Sales and Service

Phoenix, Arizona

Why Work For Us?

Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 4% of pay
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Summary

This position is responsible for managing the overall growth, development, profitability, and member satisfaction of one or more DSU teams

Essential Functions

Accountable for delivery of revenue and profitability through DSU team(s) P&L management.
Responsible for the sale of all AAA products (Membership, P&C Insurance and Travel).
Tracks and analyzes all sales metrics to optimize distribution strategy of all lead sources.
Forecasts staffing needs and maintains staffing pipeline through active recruiting.
Conducts performance evaluation, implements sales actions plans/coaching, and performance management activities for employees.
Ensures compliance with AAA policies, procedures, standards and regulations.
Provides feedback to assist in competitive positioning of AAA products and services (e.g., products, pricing, distribution approaches).

Knowledge/Skills/Abilities

Strong business acumen skills
Strong written and verbal communication skills.
Strong problem-solving, quantitative and analytical skills with a proven ability to make data-driven decisions
P&L accountability and/or progressively responsible revenue/expense accountability (preferred)
In-depth knowledge of Membership, Insurance, Travel, Retail or Financial Services organization(s) (Preferred)
Knowledge of AAA products and systems (Preferred)

Education & Experience / Licenses & Certification

Sales and/or service experience
Supervisory experience in travel, retail sales, insurance or service industry. Comparable experience in a management capacity may also be considered. (Preferred)
Property and Casualty License (Preferred)
Bachelor’s Degree Preferred
High School Diploma or GED
Valid Driver's License
Bi-lingual communication skills (Preferred)
Strong computer skills, including proficiency with MS Office applications (Word, Excel, PowerPoint, Outlook)

Work Environment/Physical Requirements

Entire work time is conducted in an office setting
Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.
Must be able to understand and follow complex instructions

Apply Today

Member Care Specialist - GIG Car Share (Location: Clearfield, Utah)

Why Work For Us?

Impact. Lead the charge in mobility as a service movement and enable people’s lives to improve through the sharing economy. Leverage the best of an established 115 year-old not for profit combined with start-up speed and agility to create real and meaningful impact.
Recognition. We offer a competitive total compensation package including base salary, annual performance bonuses, benefits, and 401(k) Company match with additional discretionary contribution potential.
Lifestyle. We do honorable work, and we practice our values: humility, integrity, teamwork, and service. You’ll have the security of a larger organization but you’ll move at startup speed.

Summary

The Member Care Specialist is responsible for supporting and resolving all issues and concerns to our A3 Mobility Members with exemplary customer service and professionalism. The key responsibilities are responding to Member questions and inquiries via phone, email, and other communication methods to maintains a high level of member satisfaction levels, research and resolve complex and sensitive Member issues in order to ensure timely complaint resolution, and to provides reporting and other data as needed by supervisor and department.

Essential Functions

Deliver extraordinary customer service to Members using sound business judgment, by accurately answering questions, applying and interpreting department policy and effectively utilizing department references and resources
Resolve, where possible, Roadside Assistance complaints with Members
Handle escalated incidents and notify appropriate management as necessary
Identify and recommend procedures to improve department efficiency
Provide individual guidance to new associates; act in the capacity of a subject matter expert and serve as a resource to other telephone associates.
May substitute for team leader as needed

Knowledge/Skills/Abilities

Customer Service - Front-line customer contact with sales. Involves effective listening, attentiveness, patience, persuasive speaking and communication skills. (Intermediate)
Project Management - Develop project schedules, defines project objectives, sets goals and determines measures to track progress. (Entry)
Reporting - Ability to see, understand and act upon data with the goal to enable end-users to see data so that they can analyze it and make it understandable through analysis. Reporting deals with data, while analysis is what turns the data into information. (Intermediate)
Problem-solving - Identifies problems, lists the possible solutions, evaluates options, and selects options to find solutions to problems. Designs solutions. (Intermediate)
Data Entry - Proficient typing skills. Computer skills and a knowledge of relevant software packages. Basic literacy and numeracy skills. (Intermediate)
Computer Skills - Proficiency with MS Office applications (Word, Excel, PowerPoint, Outlook). (Intermediate)

Education & Experience/Licenses & Certification

High School Diploma or GED (Required)
3-years in a Member service related field (Required)
Bilingual Communication Skills (Preferred)
Experience reading maps and navigating directions (Preferred)
Proven ability to develop rapport via phone interactions (Preferred)

Apply Today

Mobile Security Officer

Tempe, Arizona

A3 Smart Home is looking for Mobile Patrol Officers to join our team! We have multiple shift positions open with opportunities for overtime!

Mobile Patrol Officer cover the following areas:

the 51 to the Beeline Highway
Desert Mountain in North Scottsdale to Ahwatukee Foothills

The Mobile Patrol Officer reports directly to Patrol Division Supervisor. The Mobile Patrol Officer is to provide patrol services in a professional and proficient manner at all times to all customers and those residents that live in communities

WHY WORK FOR US?

Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching
Paid Time Off – Ten hours per month, nine holidays annually
Collaborative Environment – AAA Smart Home will value your contribution to providing exceptional service to our members

REQUIRED DUTIES

Alarm Verification - promptly respond to alarms in your designated area prompted by our onsite monitoring facility
Vacation Service - check homes and provide pre-authorized requested service for a period when the client is away from home
Patrol Accounts - check accounts daily/nightly as contracted with customers
Maintain regular records and effectively communicate with dispatch, customers, etc.
Safe and courteous operation of the designated patrol vehicle observing all state and municipal traffic laws; all traffic rules specified by the bylaws of the any community which you may enter; and all traffic and vehicle operation rules of Safeguard Security & Communications, Inc.;
Proper maintenance of the designated patrol vehicle, e.g. routine, scheduled, preventive or corrective maintenance, vacuuming, car washes, etc.
Responding to burglar alarms at businesses and residences while following all prescribed procedures and instructions
Completion of daily assigned tasks, e.g. red-tag checks, interior checks, initial interior checks, spot checks, courtesy patrols, etc.
Completion, without exception, of unique duties as assigned for your designated beat and shift
Keeping the Patrol Division Supervisor informed of all problems, unique situations, etc. that occur on your shift
Entering all pertinent and necessary information into Silvertrac
Operation of KNOX KeySecure Boxes
Proper preparation of Incident reports to include content, numbering and logging
Proper use, completion and submission of all forms associated with patrol activities and/or duties
Assisting the Patrol Division Supervisors and/or Patrol Division Operations Supervisor with coverage of open shifts within the Division

QUALIFICATIONS

Must be at least 21 years old
Must obtain a valid and current Arizona Security Card Certification (Guard Card)
Ability to communicate clearly and effectively in English (both written and oral)
Must have a phone (home or cell)
Must have a friendly demeanor and great customer service skills

Working Environment/Physical Requirements:

Acceptable eyesight to include the ability to drive during day, twilight or darkness even with inclement weather
Ability to work or drive 12 or more hours as necessary
Ability to stoop, bend or lean several times during a scheduled work shift;
Ability to drive for two (2) or more hours uninterrupted
Ability to enter/exit the patrol vehicle safely numerous times during a scheduled work shift
Ability to stand for two (2) or more hours uninterrupted
Ability to safely lift and carry 50 pounds for up to 25 feet
Safely lift and carry twenty (20) pounds for one hundred (100) feet on sloped terrain with various surfaces while maintaining balance and footing
Safely walk on various terrain and surfaces while maintaining balance and footing
Safely scale or climb over a three (3) foot wall
Safely carry, utilize and perform simple tasks requiring a four (4) foot ladder
Ability to hold or otherwise carry a flashlight, Knox key/key, Entry Slip book, radio/phone, pager, etc., while walking on various surfaces;
Ability to lock/unlock doors or gates as necessary

#SAFE

Apply Today

Insurance Sales Associate

Newark, California

Why work for us?

Paid Training – Paid training. Extensive training program will help ensure a seamless transition into an Insurance Agent position.
Licensing Assistance – AAA will reimburse a portion of the costs of licensure.
Advancement Opportunities – Opportunity to advance to an Insurance Agent within the first 60 days.
No Overhead Costs – W-2 structure with dedication space in a AAA NCNU branch.
Compensation – Generous commission structure with the ability to earn commission on every policy.
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay.
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan.
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

Summary:

Insurance Associates serve our Members by selling Property & Casualty and Roadside Assistance insurance that meets the Member’s needs.

Essential Functions

Uses sales techniques and product knowledge to identify customer-specific needs to generate new sales, retain existing insured’s and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.
Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Associate’s manager.
Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.
Consistently provides all Members with a sales and service experience that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.
Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.
Responds to customer inquiries and requests relating to insurance products and membership.
Researches and resolves customer service issues. Often assists the insured in initiating the first notice of loss on claims.

Education & Experience/Licenses & Certification

High school diploma or GED required. Bachelor's degree in a relevant field preferred.
2 to 4 years of sales experience preferred.
Currently possesses, or has the ability to acquire unrestricted state issued license(s) required to place property and casualty insurance within twenty-one (21) calendar days of start date. Depending on start date, active property and casualty license(s) may be required.

#IA

#MEL

Apply Today

Insurance Sales Associate

San Francisco, California

Why work for us?

Paid Training – Paid training. Extensive training program will help ensure a seamless transition into an Insurance Agent position.
Licensing Assistance – AAA will reimburse a portion of the costs of licensure.
Advancement Opportunities – Opportunity to advance to an Insurance Agent within the first 60 days.
No Overhead Costs – W-2 structure with dedication space in a AAA NCNU branch.
Compensation – Generous commission structure with the ability to earn commission on every policy.
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay.
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan.
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

Summary:

Insurance Associates serve our Members by selling Property & Casualty and Roadside Assistance insurance that meets the Member’s needs.

Essential Functions

Uses sales techniques and product knowledge to identify customer-specific needs to generate new sales, retain existing insured’s and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.
Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Associate’s manager.
Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.
Consistently provides all Members with a sales and service experience that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.
Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.
Responds to customer inquiries and requests relating to insurance products and membership.
Researches and resolves customer service issues. Often assists the insured in initiating the first notice of loss on claims.

Education & Experience/Licenses & Certification

High school diploma or GED required. Bachelor's degree in a relevant field preferred.
2 to 4 years of sales experience preferred.
Currently possesses, or has the ability to acquire unrestricted state issued license(s) required to place property and casualty insurance within twenty-one (21) calendar days of start date. Depending on start date, active property and casualty license(s) may be required.

Apply Today

Repair Technician II

Fairfield, California

External

Why Work For Us?

Great Pay with the opportunity for increases when performance skill blocks are achieved
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Summary

Essential Functions

• Assists all other Technicians in the shop as needed and oversees all comeback/recheck work for proper repair.

• Maintains in-depth knowledge of specialized skills, and continue to develop additional technical skills, to enable flexibility in work assignments.

• Organizes the work presented and plan for the highest efficiency in the performance of all job functions, including vehicle movement.

• Accurately performs repairs and maintenance on all vehicles presented in a professional manner, as specified in manufacturer-designed procedures or accepted industry practices.

Knowledge/Skills/Abilities

• Advanced knowledge of PC-based automotive computer equipment and software applications.

• Effective organizational and analytical skills, along with effective written and oral communication skills to enable accurate completion of assignments and effective interaction with others.

• Ability to adjust work schedule and priorities to meet business needs.

• Bilingual communication skills (preferred)

Education & Experience / Licenses & Certification

• Diagnostic skills

• 5+ yrs experience inspecting and repairing cars and light trucks.

Education & Experience/Licenses & Certification

• High school or equivalent required. Automotive trade school certification or equivalent preferred.

• Must be ASE Master Technician with L1 Certification

• EPA Certified in Refrigerant Recovery

• Advanced Smog License

• ASE A9, and X1 a plus

Work Environment/Physical Requirements

#AUTO

Apply Today

Insurance Sales Associate

Vallejo, California

Why work for us?

Paid Training – Paid training. Extensive training program will help ensure a seamless transition into an Insurance Agent position.
Licensing Assistance – AAA will reimburse a portion of the costs of licensure.
Advancement Opportunities – Opportunity to advance to an Insurance Agent within the first 60 days.
No Overhead Costs – W-2 structure with dedication space in a AAA NCNU branch.
Compensation – Generous commission structure with the ability to earn commission on every policy.
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay.
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan.
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

Summary:

Insurance Associates serve our Members by selling Property & Casualty and Roadside Assistance insurance that meets the Member’s needs.

Essential Functions

Uses sales techniques and product knowledge to identify customer-specific needs to generate new sales, retain existing insured’s and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.
Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Associate’s manager.
Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.
Consistently provides all Members with a sales and service experience that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.
Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.
Responds to customer inquiries and requests relating to insurance products and membership.
Researches and resolves customer service issues. Often assists the insured in initiating the first notice of loss on claims.

Education & Experience/Licenses & Certification

High school diploma or GED required. Bachelor's degree in a relevant field preferred.
2 to 4 years of sales experience preferred.
Currently possesses, or has the ability to acquire unrestricted state issued license(s) required to place property and casualty insurance within twenty-one (21) calendar days of start date. Depending on start date, active property and casualty license(s) may be required.

#IA

Apply Today

Insurance Sales Associate

North Las Vegas, Nevada

Why work for us?

Paid Training – Paid training. Extensive training program will help ensure a seamless transition into an Insurance Agent position.
Licensing Assistance – AAA will reimburse a portion of the costs of licensure.
Advancement Opportunities – Opportunity to advance to an Insurance Agent within the first 60 days.
No Overhead Costs – W-2 structure with dedication space in a AAA NCNU branch.
Compensation – Generous commission structure with the ability to earn commission on every policy.
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay.
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan.
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

Summary:

Insurance Associates serve our Members by selling Property & Casualty and Roadside Assistance insurance that meets the Member’s needs.

Essential Functions

Uses sales techniques and product knowledge to identify customer-specific needs to generate new sales, retain existing insured’s and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.
Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Associate’s manager.
Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.
Consistently provides all Members with a sales and service experience that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.
Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.
Responds to customer inquiries and requests relating to insurance products and membership.
Researches and resolves customer service issues. Often assists the insured in initiating the first notice of loss on claims.

Education & Experience/Licenses & Certification

High school diploma or GED required. Bachelor's degree in a relevant field preferred.
2 to 4 years of sales experience preferred.
Currently possesses, or has the ability to acquire unrestricted state issued license(s) required to place property and casualty insurance within twenty-one (21) calendar days of start date. Depending on start date, active property and casualty license(s) may be required.

#IA

Apply Today

Tow and Battery/Light Service Driver

San Rafael, California

Why Work For Us?

Great Pay - with the opportunity for increases when performance skill blocks are achieved
Training – You’ll attend a thorough, comprehensive, training program
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan
Paid Time Off- Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Summary:

Essential Functions

Driving and operating a service vehicle (i.e. flat tire changes, lock-out, fuel delivery services, etc.)
On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving
Leverages sales skills for offering products and services from AAA to member during service interaction
Utilizing on-board computer, radio communications, and mapping systems
Completion of daily paperwork (i.e. call-logs, battery invoices, cash receipts, etc.)

Knowledge/Skills/Abilities

Clear and proficient verbal and written communication even under pressure
Common knowledge of vehicle components and the common reasons for vehicle failure
Demonstrates problem solving and listening skills to evaluate member safety as well as the ability to discern safety issues and respond appropriately
Ability to drive a manual/automatic shift vehicle

Education & Experience/Licenses & Certification

Two (2) years of experience in a customer contact role
Education and training. I.E.: AAA Compliance Training, RPST,TSAAC, Lock-out, PSP, Battery Service Training
Vocational technical automotive training/certification or equivalent experience (preferred)
ASE (Automotive Service Excellence) certification(preferred)

Work Environment/Physical Requirements

#ERS

Apply Today

Insurance Sales Associate

Washington, Utah

Why work for us?

Paid Training – Paid training. Extensive training program will help ensure a seamless transition into an Insurance Agent position.
Licensing Assistance – AAA will reimburse a portion of the costs of licensure.
Advancement Opportunities – Opportunity to advance to an Insurance Agent within the first 60 days.
No Overhead Costs – W-2 structure with dedication space in a AAA NCNU branch.
Compensation – Generous commission structure with the ability to earn commission on every policy.
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay.
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan.
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

Summary:

Insurance Associates serve our Members by selling Property & Casualty and Roadside Assistance insurance that meets the Member’s needs.

Essential Functions

Uses sales techniques and product knowledge to identify customer-specific needs to generate new sales, retain existing insured’s and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.
Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Associate’s manager.
Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.
Consistently provides all Members with a sales and service experience that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.
Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.
Responds to customer inquiries and requests relating to insurance products and membership.
Researches and resolves customer service issues. Often assists the insured in initiating the first notice of loss on claims.

Education & Experience/Licenses & Certification

High school diploma or GED required. Bachelor's degree in a relevant field preferred.
2 to 4 years of sales experience preferred.
Currently possesses, or has the ability to acquire unrestricted state issued license(s) required to place property and casualty insurance within twenty-one (21) calendar days of start date. Depending on start date, active property and casualty license(s) may be required.

#IA

Apply Today

Real Time Coordinator

Clearfield, Utah

We're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service.

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.

We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Essential Functions

• Allocates calls while balancing occupancy and meeting service level requirements

• Generates and distributes statistical reports for overall call center service levels to all levels of management

• Processes emails sent to the Real Time mailbox within 2 hours of receipt.

• Answers phone calls from supervisors/agents for assistance on same day exceptions

• Monitors agent activity and ensures schedule adherence. Communicate with Line of Business leaders when agents are not in compliance

• Continuously monitors and tracks service levels for all lines of business for each hour and makes recommendations or adjustments to staff and/or agents skills as needed

• Assists the Schedule Desk Analysts with weekly plans, additional hours and schedule change requests

Knowledge/Skills/Abilities

• Ability to prioritize and balance simultaneous projects in a fast paced work environment

• Solid computer skills and knowledge of PC software applications used for word-processing and spreadsheets (e.g., Microsoft Word and Excel)

• Ability to work independently and as part of a team in a demanding environment

• Ability to quickly grasp a thorough knowledge of policies, procedures and service goals

• Solid communications skills both verbally and in written form

• Interpersonal skills and the ability to interact with employees, management and others in a professional and tactful manner

• Ability to maintain highly confidential information

Education & Experience / Licenses & Certification

• High School Diploma, GED or equivalent required.

• 1-2 years experience in Workforce Management preferred.

Work Environment/Physical Requirements

Works in an office environment sitting at a desk, table or computer workstation for extended periods of time. May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

Physical Demands: Requires sitting and standing for extended periods of time. Requires extensive use of a computer and repetitive hand movements in the performance of duties. Occasional lifting and carrying of material weighing up to 20 pounds may be required.

Competency

Decision Making (Intermediate)

Adaptive Learning (Proficient)

Drive and Initiative (Intermediate)

Quality Orientation (Proficient)

Dealing with Ambiguity (Intermediate)

Judgment (Intermediate)

Independence (Intermediate)

**Please note that you will be asked to complete a candidate assessment following your application, via email. Your application will not be considered until the assessment has been completed.**

Apply Today

Manager, Club Owned Repair

Peoria, Arizona

Why Work For Us?

Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 4% of pay
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Summary

This role is responsible for the execution of Club-Owned Repair strategy. Representing the brand to the marketplace, reinforcing the trust and integrity it represents.

Essential Functions

Develops strategic and tactical plans for business expansion opportunities. This includes preparing annual budgets and business plans, additional financial, market and business analysis as needed.
Works closely with Emergency Road Service and AAA Managers to ensure effective support of repair operations.
In partnership with leadership, develop marketing campaigns, promotional copy and tracks success.
Plans, recruits and selects the talent required to grow the business.
Provides active, engaged leadership through behavioral coaching and mentoring.
Conducts performance evaluation and performance management activities for employees.
Champion of Team Member engagement ensuring all Team Members understand how their work is connected and important to corporate strategy.
Understands and manages to a profit and loss statement. Manages activities to drive results.
Responsible for large vendor relationships and commercial business offers.

Knowledge/Skills/abilities

Highly developed leadership skills, quantitative and analytical skills with a proven ability to make data-driven decisions
Strong change management skills and the ability to operate in an environment of ambiguity.
Financial management experience, proficient math skills and adept at statistical analysis.
Ability to write and execute business and financial plans.
Working knowledge of Microsoft Office products.
Automotive/mechanical background (preferred).

Education & Experience/Licenses & Certification

5+ years Industry experience in providing repair, maintenance, and/or emergency road services for passenger and/or commercial vehicles (preferred).
5+ years management or leadership experience (Does not have to be in addition to 5+ years industry experience, above).
Bachelor's degree in related area or an equivalent combination of education and experience (preferred).
ASE Certification (preferred).
Knowledge of equipment/tool operation and diagnostic/repair procedures (preferred).
Ability to drive vehicles equipped with manual transmission (preferred).

Work Environment/Physical Requirements

Apply Today

Manager, MSC ERS

Phoenix, Arizona

At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Why Work For Us?

Competitive Salary and Annual Incentive Bonus Plan
Benefits – Medical, Dental, Vision, Wellness Program and more!
401K Match – The Company will match 100% of your Contribution to the first 6% you defer to your plan.
Paid Time Off- Team Members accrue Paid Time Off monthly with an additional 24 hours per year for volunteer activities.
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Summary:

Responsible for the execution of our Member Service Center Emergency Roadside Service strategy. Representing the brand to the marketplace, reinforcing the trust and integrity it represents. This includes delivering amazing Member Experience every time by recruiting and developing talent in all roles.

Essential Functions

Develops strategic and tactical plans to ensure all performance SLA's are meeting or exceeding expectations.
Responsible for executing behavioral tactics to achieve established goals.
Provides active, engaged leadership through behavioral coaching and mentoring.

Knowledge/Skills/Abilities

Highly developed leadership skills, quantitative and analytical skills with a proven ability to make data-driven decisions.
Working knowledge of Microsoft Office / Google Office Suite products.
Automotive/mechanical background (preferred).

Education & Experience / Licenses & Certification

2+ years experience in a high volume call/contact center in a 24/7/365 delivery of on-demand services prefered
2+ years Management / Leadership experience
Bachelor's degree in related area or an equivalent combination of education and experience (Preferred)

Work Environment/Physical Requirements

Apply Today

Security Officer

Tempe, Arizona

AAA Smart Home is looking for Security Officers s in Scottsdale/North Scottsdale, Tempe, Carefree and Paradise valley areas to join our team! We have multiple shift positions open with opportunities for overtime!

WHY WORK FOR US?

Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching
Paid Time Off – Ten hours per month, nine holidays annually
Collaborative Environment – AAA Smart Home will value your contribution to providing exceptional service to our members

ESSENTIAL FUNCTIONS:

Security Officer will be responsible for overseeing the safe and secure operation of the entrance to a gated community including:

KNOWLEDGE AND SKILLS:

Provide vehicle access control services in a professional and proficient manner at all times to the residents of the manned gated communities
Provide a visual security presence (unarmed)
Monitor and authorize entrance and departure of residents and guests
Report daily activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences
Sort and distribute mail to incoming resident
Other tasks and duties as assigned
If required by the Officer-In-Charge, assist with the preparation of the weekly payroll summary and timecards for delivery to the Main Office on schedule
Proper completion to include content, numbering and logging of Incidents Reports
Proper use of all other forms associated with access control and/or gatehouse operations
Prepare and submit to the Officer-In-Charge necessary information/data for the preparation of the monthly “Gate Activity Report”
Assist in monitoring and maintaining gate supplies

EDUCATION, CERTIFICATIONS/LICENSES

Must be at least 18 years old
Must have a valid and current Arizona Security Card Certification (Guard Card)
Ability to communicate clearly and effectively in English (both written and oral)
Must have a phone (home or cell)
Must have a friendly demeanor and great customer service skills
Must possess a valid AZ driver's license with a clean driving record of 3+ years
Be a high school graduate or have a GED
Possess effective customer service skills
Have a neat and professional appearance
Have reliable transportation
Must be able to pass a full criminal and background check, and drug test

#SAFE

Apply Today

Insurance Sales Associate

Concord, California

Why work for us?

Paid Training – Paid training. Extensive training program will help ensure a seamless transition into an Insurance Agent position.
Licensing Assistance – AAA will reimburse a portion of the costs of licensure.
Advancement Opportunities – Opportunity to advance to an Insurance Agent within the first 60 days.
No Overhead Costs – W-2 structure with dedication space in a AAA NCNU branch.
Compensation – Generous commission structure with the ability to earn commission on every policy.
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay.
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan.
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

Summary:

Insurance Associates serve our Members by selling Property & Casualty and Roadside Assistance insurance that meets the Member’s needs.

Essential Functions

Uses sales techniques and product knowledge to identify customer-specific needs to generate new sales, retain existing insured’s and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.
Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Associate’s manager.
Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.
Consistently provides all Members with a sales and service experience that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.
Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.
Responds to customer inquiries and requests relating to insurance products and membership.
Researches and resolves customer service issues. Often assists the insured in initiating the first notice of loss on claims.

Education & Experience/Licenses & Certification

High school diploma or GED required. Bachelor's degree in a relevant field preferred.
2 to 4 years of sales experience preferred.
Currently possesses, or has the ability to acquire unrestricted state issued license(s) required to place property and casualty insurance within twenty-one (21) calendar days of start date. Depending on start date, active property and casualty license(s) may be required.

#IA

Apply Today

Insurance Sales Associate

Pinole, California

Why work for us?

Paid Training – Paid training. Extensive training program will help ensure a seamless transition into an Insurance Agent position.
Licensing Assistance – AAA will reimburse a portion of the costs of licensure.
Advancement Opportunities – Opportunity to advance to an Insurance Agent within the first 60 days.
No Overhead Costs – W-2 structure with dedication space in a AAA NCNU branch.
Compensation – Generous commission structure with the ability to earn commission on every policy.
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay.
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan.
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

Summary:

Insurance Associates serve our Members by selling Property & Casualty and Roadside Assistance insurance that meets the Member’s needs.

Essential Functions

Uses sales techniques and product knowledge to identify customer-specific needs to generate new sales, retain existing insured’s and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.
Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Associate’s manager.
Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.
Consistently provides all Members with a sales and service experience that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.
Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.
Responds to customer inquiries and requests relating to insurance products and membership.
Researches and resolves customer service issues. Often assists the insured in initiating the first notice of loss on claims.

Education & Experience/Licenses & Certification

High school diploma or GED required. Bachelor's degree in a relevant field preferred.
2 to 4 years of sales experience preferred.
Currently possesses, or has the ability to acquire unrestricted state issued license(s) required to place property and casualty insurance within twenty-one (21) calendar days of start date. Depending on start date, active property and casualty license(s) may be required.

#IA

Apply Today

Sales Associate - Work From Home MUST LIVE IN UTAH

Clearfield, Utah

Why work for us?

Great Pay – $13.50/hour with the ability to increase to $15.12 with performance based skill block increases
Commission - ability to earn commission on each sell
Training – You’ll attend a thorough, comprehensive training program
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Annual Incentive Plan – Eligibility to participate in AAA annual bonus plan
Paid Time Off
24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Summary

Sales Associates serve our Members by selling and servicing memberships. Sales Associates thoughtfully assist our Members to acquire, maintain and make the most of their membership in AAA.

Essential Functions

Uses sales techniques and product knowledge to identify customer-specific needs to generate new sales to prospective and current Members. Effectively overcomes objections to close the sale.
Consistently provides a service experience that enhances the Member’s affinity to the AAA brand and results in greater Member satisfaction and loyalty.

Knowledge/Skills/Abilities

Possesses sales skills effectively employed in the tracking, following up on and closing of assigned leads.
Knowledge of desktop systems including but not limited to Microsoft Office software applications.

Education & Experience/Licenses & Certification

High school diploma or GED required.

**Please note that you will be asked to complete a candidate assessment following your application, via email. Your application will not be considered until the assessment has been completed.**

Apply Today

Smart Home Pro, Programming Technician

Tempe, Arizona

JOB SUMMARY

This position is required for the Self-Install direct to consumer product assembly line. They will be responsible for commissioning the Self-Install kits that will be shipped to Members and added to AAA store-fronts.

RESPONSIBILITIES/JOB DUTIES:

Commission Self-Install Kits; optimizing the efficiency and utilization of every job without compromising the quality of work
The main responsibility of commissioning is the programming of the equipment and troubleshooting any connectivity of the devices
Pre-programming all contacts, sensors and add-on's for Member's Smart devices
Consistently deliver legendary Member experiences with High-Quality Kits
Communicate daily job condition as required
Conclude every system commissioning with attention to detail and presentation
Maintain a high-energy, effective and safe work environment
Present and maintain a professional and clean work area
Build and maintain professional relationships with peers
Use good judgment in all situations; doing what’s right for our Members
Build, develop and maintain a team atmosphere by being a positive influence and resource to all peers
Provide support to other departments when help is needed; ie Packing and shipping

Why work for us?

Training - Career Advancement!
Great Benefits - Medical/Dental/Vision
Retirement - 401k matching up to 3%
Work/Life Balance - PTO 3 Weeks + 9 paid holidays

Knowledge/Skills/Abilities:

Must be computer and software savvy
Installation Technician Skills - desired
Computer Programming Skills - desired
Know the use of essential hand tools
Recommended to be able to use proper safety equipment for the related task and personal protection

Education & Experience / Licenses & Certification

High School Diploma or (GED) - required
Industry Experience - desired; Home Security, Cable, Telecommunications, or Computer Networking

WORKING ENVIRONMENT/ MINIMUM PHYSICAL REQUIREMENTS

Handle twisting and turning under different conditions
Required to stand, walk, use of fine motor skills, and perform manual labor
Lift and/or move up to 50 pounds
Able to handle working in warehouse conditions

#LYN

Apply Today

Service Advisor

Chandler, Arizona

Why AAA?

Competitive commission plan with a weekly guarantee, monthly bonus and incentive plan

Exceptional benefits within 30 days of hire, to include 401k matching

15 Paid Days off and no Sunday work hours

A free AAA Membership and numerous employee discounts

What You’ll Do.

First line sales agent for customers’ vehicles.

Required to collect payment, open and close cashier process.

Respond to customer concerns or complaints and escalate to

Management complaint the advisor is unable to resolve.

Answer incoming phone calls to schedule service appointments, follow-up calls with customer regarding repair status, outbound calls to prior and/or customers regarding service.

Maintain a safe and clean work area and assist to maintain safe and clean work areas as needed.

Participate in ongoing training as assigned by management. Study technical bulletins, industry magazines, and technical web sites.

What You’ve Done.

2+ years previous Sales and Service Advisor experience required

Ability to demonstrate basic automotive repair knowledge

Valid Arizona driver's license and current 39 month driving record.

#MCC

Apply Today

Service Advisor

Phoenix, Arizona

Why AAA?

Competitive commission plan with a weekly guarantee, monthly bonus and incentive plan

Exceptional benefits within 30 days of hire, to include 401k matching

15 Paid Days off and no Sunday work hours

A free AAA Membership and numerous employee discounts

What You’ll Do.

First line sales agent for customers’ vehicles.

Required to collect payment, open and close cashier process.

Respond to customer concerns or complaints and escalate to

Management complaint the advisor is unable to resolve.

Answer incoming phone calls to schedule service appointments, follow-up calls with customer regarding repair status, outbound calls to prior and/or customers regarding service.

Maintain a safe and clean work area and assist to maintain safe and clean work areas as needed.

Participate in ongoing training as assigned by management. Study technical bulletins, industry magazines, and technical web sites.

What You’ve Done.

2+ years previous Sales and Service Advisor experience required

Ability to demonstrate basic automotive repair knowledge

Valid Arizona driver's license and current 39 month driving record.

#MCC

Apply Today

Virtual Home Security Installer

Tempe, Arizona

JOB SUMMARY

This position is required for the Self-Install direct to consumer Member support. They will be responsible for providing virtual support to the Members that have chosen to purchase the Self-Install kits. Their primary function will walk the Members through installing, programming, and activating their systems. They will also provide system orientations along with guiding the Member through setting up their Alarm.com Application.

ESSENTIAL FUNCTIONS:

Provide virtual support to Members installing the Self-Install Kits
Provide virtual support to Members for the completion of their installation
Process and provide every necessary documentation at the end of each virtual installation
Communicate daily job condition as required with the Member and the Coordination team
Present and maintain a professional image for members including work area
Make sure no system is left in an unarmed condition unless it’s the Member’s request
Follow up with Members that have not called to activate their systems
2-week follow up with Member after installs are complete
Support Members that call in with service needs from their self-install
Check the Self-Install queue daily verifying jobs are processing through the queues as required to close out
Provide support to other departments when help as needed

Why work for us?

Career Advancement - Job Stability
Great Benefits - Medical/Dental/Vision
Retirement - 401k matching up to 3%
Work/Life Balance - PTO 3 Weeks + 9 paid holidays

KNOWLEDGE AND SKILLS:

Must be computer and software literate
Know the use of essential hand tools
Ability to work in a phone queue Competencies
Self – Management; Interpersonal Skills; Teamwork; Problem Solving; Customer Service; Organizing; and Flexibility

EDUCATION, KNOWLEDGE, SKILLS, COMPETENCIES, CERTIFICATIONS/LICENSES

High School Diploma or (GED) required
Minimum of 3 years experience as a field Technician in the Security Industry

WORKING ENVIRONMENT/ MINIMUM PHYSICAL REQUIREMENTS

Physical requirements include standing, and sitting. Extensive use of a personal computer and headset is required.

#LYN

Apply Today

COF Team Leader

Rancho Cordova, California

Why Work For Us?

Great Pay - with the opportunity for increases when performance skill blocks are achieved
Training – You’ll attend a thorough, comprehensive, training program
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Summary:

Essential Functions

Coordinates and directs work activities to provide services including vehicle repair/maintenance, emergency road service, and related activities in response to member, non-member, commercial customer, and vendor inquiries, requests, complaints, and issues.
Assigns people, tools, vehicles and other resources to tasks to ensure operating standards for volume, timeliness, cost and quality of service are met or exceeded.
Manages direct reports and/or temporary/seasonal employees to ensure work-produced meets or exceeds standards for productivity and quality.
Coaches employees on workflow or skill set, organizing classes for employee development or providing one-on-one training.

Knowledge/Skills/Abilities

Appropriate knowledge and ability to answer technical questions and provide training and guidance to staff
Interpersonal and communication skills (verbal and written) necessary to interact with members, employees and others in a professional and tactful manner
Ability to manage and document Automotive services, projects, and/or pilot projects
Ability to coach, mentor, evaluate and train
Knowledge of member services, products, guidelines, polices and procedures related to automotive services

Education & Experience / Licenses & Certification

High School diploma or equivalent certification.
3 – 5 years Industry experience in providing repair, maintenance, and/or emergency road services for passenger and/or commercial vehicles.
2 – 3 years supervisory, management or leadership experience. (preferred)

Work Environment/Physical Requirements

Apply Today

Customer Experience Specialist

Tempe, Arizona

AAA Smart Home Customer Experience Team is growing and has an immediate need for passionate, energetic, customer-focused team members with a positive attitude to join our customer support environment. If you are passionate about helping others, have a strong sense of empathy, enjoy a fast paced environment, have the gift of listening and problem solving, then we want you to consider joining our amazing team!

WHY WORK FOR US?

Great Pay - $16.00/hour
Training – You’ll attend a thorough, comprehensive 2 week training program
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching
Paid Time Off – Ten hours per month, nine holidays annually
Collaborative Environment – AAA Smart Home will value your contribution to providing exceptional service to our members

Job Description

Essential Functions:

Operate automatic call distribution (ACD) telephone set and PC Windows-based applications, to accurately receive record and respond to Members’ requests
Properly answer and accurately process incoming telephone calls regarding service and other related areas, while demonstrating a pleasant and professional telephone manner. Take action, as necessary, to appropriately respond to a Member's needs and concerns
Listen and probe for additional information as necessary. Make sound decisions concerning the prioritization of service (e.g., safety concern, extreme hardship to Member)
Identify situations that require special handling and coordinate with appropriate unit as necessary.
Accurately enter information, comments and complaints regarding Members’ needs, including any special service considerations, in the system application. Forward complaint information to appropriate support for follow-up
Process credit card and member billing transaction via available applications
Suggest cross-selling opportunities that will enhance Member's experience; promote related programs as required by the Member’s individual situation

Knowledge/Skills/Abilities

Clear verbal and written communications.
Basic mathematical, typing (35 wpm minimum), computer (basic usage and functions) and data entry skills
General awareness of AAA products, and services
Passion for customer service
Ability to navigate through navigation system (Google Maps)
Ability to respond to customer inquiries and interact with others at a level normally acquired through the completion of a high school diploma or equivalent and two (2) years of customer service experience (preferred)
Effective analytical, written and oral communication skills to enable accurate completion of assignments, proper handling of problem situations and constructive interaction with others
Ability to work overtime and/or holidays as necessitated by business and/or weather conditions.
Ability to identify customer needs and recommend solutions
Able to work weekends

Education & Experience / Licenses & Certification

High School diploma or equivalent required, college education credits preferred
6 months – 2 years prior customer service experience, retail or banking is preferred
Bi-Lingual Spanish preferred

#SAFE

Apply Today

Insurance Associate

Menlo Park, California

Why work for us?

Paid Training – Paid training. Extensive training program will help ensure a seamless transition into an Insurance Agent position.
Licensing Assistance – AAA will reimburse a portion of the costs of licensure.
Advancement Opportunities – Opportunity to advance to an Insurance Agent within the first 60 days.
No Overhead Costs – W-2 structure with dedication space in a AAA NCNU branch.
Compensation – Generous commission structure with the ability to earn commission on every policy.
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay.
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan.
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

Summary:

Insurance Associates serve our Members by selling Property & Casualty and Roadside Assistance insurance that meets the Member’s needs.

Essential Functions

Uses sales techniques and product knowledge to identify customer-specific needs to generate new sales, retain existing insured’s and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.
Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Associate’s manager.
Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.
Consistently provides all Members with a sales and service experience that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.
Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.
Responds to customer inquiries and requests relating to insurance products and membership.
Researches and resolves customer service issues. Often assists the insured in initiating the first notice of loss on claims.

Education & Experience/Licenses & Certification

High school diploma or GED required. Bachelor's degree in a relevant field preferred.
2 to 4 years of sales experience preferred.
Currently possesses, or has the ability to acquire unrestricted state issued license(s) required to place property and casualty insurance within twenty-one (21) calendar days of start date. Depending on start date, active property and casualty license(s) may be required.

#IA

Apply Today

Insurance Associate

Salt Lake City, Utah

Currently hiring for Ogden and Farmington Branches!

Why work for us?

Paid Training – Paid training. Extensive training program will help ensure a seamless transition into an Insurance Agent position.
Licensing Assistance – AAA will reimburse a portion of the costs of licensure.
Advancement Opportunities – Opportunity to advance to an Insurance Agent within the first 60 days.
No Overhead Costs – W-2 structure with dedication space in a AAA NCNU branch.
Compensation – Generous commission structure with the ability to earn commission on every policy.
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay.
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan.
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

Summary:

Insurance Associates serve our Members by selling Property & Casualty and Roadside Assistance insurance that meets the Member’s needs.

Essential Functions

Uses sales techniques and product knowledge to identify customer-specific needs to generate new sales, retain existing insured’s and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.
Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Associate’s manager.
Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.
Consistently provides all Members with a sales and service experience that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.
Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.
Responds to customer inquiries and requests relating to insurance products and membership.
Researches and resolves customer service issues. Often assists the insured in initiating the first notice of loss on claims.

Education & Experience/Licenses & Certification

High school diploma or GED required. Bachelor's degree in a relevant field preferred.
2 to 4 years of sales experience preferred.
Currently possesses, or has the ability to acquire unrestricted state issued license(s) required to place property and casualty insurance within twenty-one (21) calendar days of start date. Depending on start date, active property and casualty license(s) may be required.

#IA

Apply Today

Insurance Associate

Missoula, Montana

Why work for us?

Paid Training – Paid training. Extensive training program will help ensure a seamless transition into an Insurance Agent position.
Licensing Assistance – AAA will reimburse a portion of the costs of licensure.
Advancement Opportunities – Opportunity to advance to an Insurance Agent within the first 60 days.
No Overhead Costs – W-2 structure with dedication space in a AAA NCNU branch.
Compensation – Generous commission structure with the ability to earn commission on every policy.
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay.
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan.
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

Summary:

Insurance Associates serve our Members by selling Property & Casualty and Roadside Assistance insurance that meets the Member’s needs.

Essential Functions

Uses sales techniques and product knowledge to identify customer-specific needs to generate new sales, retain existing insured’s and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.
Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Associate’s manager.
Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.
Consistently provides all Members with a sales and service experience that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.
Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.
Responds to customer inquiries and requests relating to insurance products and membership.
Researches and resolves customer service issues. Often assists the insured in initiating the first notice of loss on claims.

Education & Experience/Licenses & Certification

High school diploma or GED required. Bachelor's degree in a relevant field preferred.
2 to 4 years of sales experience preferred.
Currently possesses, or has the ability to acquire unrestricted state issued license(s) required to place property and casualty insurance within twenty-one (21) calendar days of start date. Depending on start date, active property and casualty license(s) may be required.

#IA

Apply Today

Fire Alarm Technician

Truckee, California

RESPONSIBILITIES/JOB DUTIES :

Perform diagnostic evaluation of system issues and perform troubleshooting and repairs on low voltage security and home automation systems including cameras, thermostats, locks and more.
Install or upgrade new low voltage security and home automation systems inclusive of cameras, thermostats, door locks and more.

Why work for us?

Training - Career Advancement!
Great Benefits - Medical/Dental/Vision
Retirement - 401k matching up to 3%
Work/Life Balance - PTO 3 Weeks + 9 paid holidays

KNOWLEDGE AND SKILLS:

Two or more years in a customer service industry role
Excellent customer service, communications and conflict resolution skills
Strong written and verbal communication skills
Sales experience (desired) HVAC/AC experience (desired)

EDUCATION, KNOWLEDGE, SKILLS, COMPETENCIES, CERTIFICATIONS/LICENSES

Must qualify for applicable licenses/certificates - State Alarm Card
The ability to use hand tools, laptop, and tablet (required)
Clean Driving Record and ability to take and pass drug screen

WORKING ENVIRONMENT/ MINIMUM PHYSICAL REQUIREMENTS

This position includes primarily field work. Physical requirements include standing, sitting, bending, lifting, and climbing ladders. Lifting will include up to 40 pounds. Extensive use of a personal computer or tablet is required. Use of hand and power tools is required on occasion.

#LYN

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Certified Auto Technician

Phoenix, Arizona

We're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service.

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.

We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

We work hard to create an environment where you can thrive and where you use your skills and talents to help us deliver legendary Member service. You’ll help have a positive impact on the diverse communities we serve, too.

Why AAA?

Hourly Pay, Wrench Rate with bonus and incentive plans

$2500 Sign-On bonus

Exceptional benefits within 30 days of hire, to include 401k matching

15 Paid Days off and no Sunday work hours

Tuition reimbursement for receiving additional ASE certifications

A free AAA Membership and numerous employee discounts

What You'll Do.

Successfully complete automotive service and repair work qualified to perform. Perform work according to safety guidelines. Complete vehicle inspection form and vehicle diagnostic form and submit to service advisor. Complete documentation of repair work completed.

Advises service advisor of change in a vehicles status. Inspect vehicles for additional needed repairs or maintenance and recommend them to the service advisors for sale to customers.

Responsible to maintain a safe and clean work area. Participate in ongoing training as assigned by management. Study technical bulletins, industry magazines, and technical websites.

What You've Done.

3-5 years automotive repair experience

2+ ASE Certifications required or equivalent experience.

Valid Arizona driver’s license and current 39 month driving record.

Candidates will be considered if certifications have expired within the last 2 years.

Candidate will be required to re-certify in at least 2 areas at the next testing cycle as a condition of employment.

PHYSICAL DEMANDS:

Required by the Americans with Disabilities Act (ADA).

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk and hear, required to sit, occasionally required to stand and walk; use and to finger, handle, or feel; and reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, peripheral vision and the ability to focus. Identify specific hazards as necessary (use of chemicals, equipment, driving).

May be exposed to chemicals, pneumatic air, electrical, lifting, tripping and/or falling, drives member and/or company vehicle.

#MCC

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Customer Service Specialist

Tempe, Arizona

WHY WORK FOR US?

Great Pay - $16.00/hour
Career Growth - We offer a leadership development program where you can be promoted as early as 6 months
Training – You’ll attend a thorough, comprehensive 2 week training program
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching
Paid Time Off – Ten hours per month, nine holidays annually
Collaborative Environment – AAA Smart Home will value your contribution to providing exceptional service to our members

Job Description

Essential Functions:

Operate automatic call distribution (ACD) telephone set and PC Windows-based applications, to accurately receive record and respond to Members’ requests
Properly answer and accurately process incoming telephone calls regarding service and other related areas, while demonstrating a pleasant and professional telephone manner. Take action, as necessary, to appropriately respond to a Member's needs and concerns
Listen and probe for additional information as necessary. Make sound decisions concerning the prioritization of service (e.g., safety concern, extreme hardship to Member)
Identify situations that require special handling and coordinate with appropriate unit as necessary.
Accurately enter information, comments and complaints regarding Members’ needs, including any special service considerations, in the system application. Forward complaint information to appropriate support for follow-up
Process credit card and member billing transaction via available applications
Suggest cross-selling opportunities that will enhance Member's experience; promote related programs as required by the Member’s individual situation

Knowledge/Skills/Abilities

Clear verbal and written communications.
Basic mathematical, typing (35 wpm minimum), computer (basic usage and functions) and data entry skills
General awareness of AAA products, and services
Passion for customer service
Ability to navigate through navigation system (Google Maps)
Ability to respond to customer inquiries and interact with others at a level normally acquired through the completion of a high school diploma or equivalent and two (2) years of customer service experience (preferred)
Effective analytical, written and oral communication skills to enable accurate completion of assignments, proper handling of problem situations and constructive interaction with others
Ability to work overtime and/or holidays as necessitated by business and/or weather conditions.
Ability to identify customer needs and recommend solutions
Able to work weekends

Education & Experience / Licenses & Certification

High School diploma or equivalent required, college education credits preferred
6 months – 2 years prior customer service experience, retail or banking is preferred
Bi-Lingual Spanish preferred

#SAFE

Apply Today

Cyber Security Manager - Proactive Detection

Phoenix, Arizona

Summary

The Manager will be responsible for threat detection capabilities and related HUNT efforts to detect and defend against advanced cyber attackers. Reporting to the VP of Cyber Security, the manager will mentor a small team to execute hands-on strategies to protect Member data and prevent disruption of critical systems. As leader of our HUNT team, the individual will ensure the highest possible standards for cross-cutting areas such as cyber intelligence, cyber deception, universal logging, incident response, malware analysis, team member training, tooling, and overall tradecraft development to provide a world-class threat detection capability. This role will drive measurable results while being given a high degree of autonomy to conduct HUNT campaigns across our lines of business.

Essential Functions

●   Proactive “wins” - detection of advanced intrusions, misconfiguration, orphan IT, rogue system administers, insider attempts, credential abuse, early-stage shells, and more
●   Guide and direct hypothesis-driven proactive threat hunting operations
●   Manage response efforts against relevant or newly identified IOCs
●   Actively research new TTPs from public and internal reporting
●   Provide technical direction while responding to cyber events
●   Respond to threats in real time, through diagnosis, communication, and remediation
●   Coordinate defense in depth protections with third-party providers for threat intelligence, threat analysis, and threat remediation
●   Coordinate security initiatives between SOC and HUNT team
●   Lead/mentor cyber threat hunt team members and communicate EDR efforts with executive leadership regarding matters of significant importance

Knowledge/Skills/Abilities

● Familiar with common threat vectors and malware analysis tools
● Ability to perform forensics to validate security findings and experience using EDR or open source forensic tools

●   Working knowledge of relevant analytical tools/services: WireShark, Passive DNS, VirusTotal, CrowdStrike, Kali Linux etc
●   Experience with SIEM and Network Security Monitoring tools
●   Coding skills (Powershell, VB, Python, Splunk Query Language)

Education & Experience / Licenses & Certification

● BA/BS degree in related area and/or equivalent work experience
● 5+ years experience in performing forensic investigations and leading teams

● 3+ years leadership experience
● OSCP, CCNP, and/or a portfolio of hands-on skills

Work Environment/Physical Requirements

Apply Today

Field Marketing Representative

Sacramento, California

AAA acquired SAFE Security, the 11th largest smart home security company in the United States, in November 2018 with the vision to become the most trusted smart home security provider in America.

With your help, we aspire to provide the same peace of mind at home as we have provided on the roads for the last 100 years.

You will be part of a team that has a MUST WIN attitude matched by an unparalleled support staff. We’re looking for hardworking, self-motivated, individuals with a professional presence. You will be working with a company and a team that is second to none and we are looking for the same!

Job Summary

The Field Marketing Representative is responsible for driving brand awareness through on-site, face-to-face interaction with consumers.

Responsibilities/Job Duties:

Focused on increasing product/brand awareness in the market, handing out flyers to the general public at strategically chosen locations
Coordinating brand promotional merchandise (e.g., mugs, bags, pens, etc.)
Attend meeting, sales events and trainings to keep abreast of the latest developments
Ensures compliance with applicable rules and regulations
Monitor industry trends and competitor activities, Report weekly/monthly on the status of field marketing activities

Knowledge/Skills/Abilities

High School Diploma or GED required
At least 1 year of related marketing experience, ideally in field marketing or sales enablement
Must use good interpersonal skills in solving customers’ problems and build positive relationships with them
Must be able to communicate with others in a clear, understandable manner
Must be able to analyze information, identify alternatives, and make sound, logical decisions
Must maximize utilization of available resources
Must be able to build smooth, cooperative working relationships, assisting other team members when possible
Must be able to multi task and use time efficiently
Must be able to deal with conflict displaying a positive, caring attitude on each interaction
Must be able to adapt to change and be flexible in adjusting approach to meet the needs of different situations. Must be able to rotate among job functions as needed
Strong written and verbal communication skills to communicate effectively at all levels across
Ability to drive a vehicle
Valid Driver's License
Must obtain and maintain a state Alarm Card

Competency:

Can Do Attitude – Expert
Disciplined Operating Practices – Distinguished
Presence – Expert
Values Based (Honesty, Integrity, Teamwork Service) - Distinguished

#SAFE

Apply Today

Auto Tech II

Fairfield, California

Job Responsibilities:

Performs work that is indicated on Approved Repair Orders.
Performs only needed and or customer requested services on vehicles.
Performs all repairs according to MAP (Motorist Assurance Program), OEM (Original Equipment Manufacturers) or accepted industry standard procedures
Assures all repairs are for the benefit of the member/customer.
Test drives all vehicles when practical for any/all performance or drivability concerns before performing work
Exception: when unsafe or vehicle not drivable
Retest drives after repairs completed to verify that repair solved defined problems
Maintains clean and safe work environment; cleans spills and debris immediately to reduce hazards
Maintain company provided equipment and machinery
Follows company and industry safety rules and regulations
Reports all unsafe conditions to supervisor including but not limited to lifts, overhead doors, and equipment
Attends all required training, seeks additional training to maintain and increase effectiveness
Keeps up to date on industry trends and repair procedures.
Attends and successfully completes at least 24 hours of continuing auto repair training per year sponsored and/or provided by the club.
Maintains customer vehicles in regard to cleanliness and does not tune or otherwise adjust any controls within the vehicle.
Verifies as soon as practicable that parts ordered for the vehicle assigned to them are correct.
Performs digital inspection and documents to their full potential. Notates all pertinent information into the shop inspection or management system, attaches all photos or videos to illustrate repairs or needs to the inspection.
Assures all comeback related repairs are prioritized as directed by manager or lead.
Communicates effectively as necessary with manager, service advisors and other technicians to contribute to the overall performance of the location
Responsible for the safety and accuracy of all repairs made and or systems inspected to assure vehicle is as safe or more safe condition as was prior to work commencing
Performs other related duties as assigned.
Note: May require travel to different locations on an as needed basis

Knowledge/Skills/Abilities

Effective verbal and written communication skills in the language(s) required for the role, as justified for business necessity
Effective organization, interpersonal and negotiation skills
Ability to work scheduled hours as necessitated by business need
Math and computer skills with experience using software applications including word processing, browsers, and email
Member service focus

Ability to drive vehicles equipped with manual transmission
Knowledge of equipment/tool operation and diagnostic/repair procedures
Maintains 100% productivity as measured by dividing hours worked by labor hours flagged

Education & Experience/ Licenses & Certifications

High School diploma or equivalent certification (GED)
Valid driver license and acceptable driving record
At least two years experience as an automobile technician or mechanic
ASE Certifications required (at least two) with one being Brake Repair A5. Or equivalent OEM certifications and fulfills ASE requirement within one year of hire.
Smog Repair and Testing Certification preferred (CA only)

Work Environment/Physical Requirements

Ability to lift and or carry up to 50lbs
Standing, bending, kneeling, pushing, reaching, lifting, climbing ladders
Exposure to loud noises

Apply Today

Automotive Repair Technician

Henderson, Nevada

External

Why Work For Us?

Great Pay with the opportunity for increases when performance skill blocks are achieved
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Summary

Essential Functions

• Assists all other Technicians in the shop as needed and oversees all comeback/recheck work for proper repair.

• Maintains in-depth knowledge of specialized skills, and continue to develop additional technical skills, to enable flexibility in work assignments.

• Organizes the work presented and plan for the highest efficiency in the performance of all job functions, including vehicle movement.

• Accurately performs repairs and maintenance on all vehicles presented in a professional manner, as specified in manufacturer-designed procedures or accepted industry practices.

Knowledge/Skills/Abilities

• Advanced knowledge of PC-based automotive computer equipment and software applications.

• Effective organizational and analytical skills, along with effective written and oral communication skills to enable accurate completion of assignments and effective interaction with others.

• Ability to adjust work schedule and priorities to meet business needs.

• Bilingual communication skills (preferred)

Education & Experience / Licenses & Certification

• Diagnostic skills

• 5+ yrs experience inspecting and repairing cars and light trucks.

Education & Experience/Licenses & Certification

• High school or equivalent required. Automotive trade school certification or equivalent preferred.

• Must be ASE Master Technician with L1 Certification

• EPA Certified in Refrigerant Recovery

• Advanced Smog License

• ASE A9, and X1 a plus

Work Environment/Physical Requirements

#LYN

Apply Today

Certified Auto Technician $2.500 Sign On Bonus

Tucson, Arizona

We're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service.

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.

We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Why AAA?

12 Valley locations and 2 Tucson locations,
Sign on Bonus - $2,500
Great Pay – Up to $35hr, Hourly Pay, Flat Rate with bonus and incentive plans
Exceptional benefits within 30 days of hire, with employee contribution to medical/Dental/Vision premiums
401K Matching $1 to $1 up to 4% annually
Annual bonus and Merit increases
15 Paid Days off, some Saturdays and no Sunday work hours
Tuition reimbursement for additional ASE Certifications
Clean well equipped shops with high car count
Free AAA Membership and numerous employee discounts

What You'll Do.

Successfully complete automotive service and repair work qualified to perform. Perform work according to safety guidelines. Complete vehicle inspection form and vehicle diagnostic form and submit to service advisor. Complete documentation of repair work completed.
Advises service advisor of change in a vehicles status. Inspect vehicles for additional needed repairs or maintenance and recommend them to the service advisors for sale to customers.
Responsible to maintain a safe and clean work area. Participate in ongoing training as assigned by management. Study technical bulletins, industry magazines, and technical websites.

What You've Done.

3-5 years automotive repair experience
2+ ASE Certifications required or equivalent experience.
Valid Arizona driver’s license and current 39 month driving record.
Candidates will be considered if certifications have expired within the last 2 years.
Candidate will be required to re-certify in at least 2 areas at the next testing cycle as a condition of employment.

PHYSICAL DEMANDS:

Required by the Americans with Disabilities Act (ADA).

May be exposed to chemicals, pneumatic air, electrical, lifting, tripping and/or falling, drives member and/or company vehicle.

#AUTO

Apply Today

Home Security Installer

Oakland, California

JOB SUMMARY

This position is responsible for the installation, service, repair, maintenance, and upgrades of systems for AAA Smart Home new and existing customer base. These services are critical for the ongoing customer experience and satisfaction of the account base. This position is customer facing and responsible for consistently providing a memorable customer experience.

Why work for us?

Training - Career Advancement!
Great Benefits - Medical/Dental/Vision
Retirement - 401k matching up to 3%
Work/Life Balance - PTO 3 Weeks + 9 paid holidays

ESSENTIAL FUNCTIONS

Perform diagnostic evaluation of system issues and perform troubleshooting and repairs on low voltage security and home automation systems including cameras, thermostats, locks and more.
Install or upgrade new low voltage security and home automation systems inclusive of cameras, thermostats, door locks and more.

KNOWLEDGE AND SKILLS

• Install new Qolsys Smart Home systems to company standards
• Convert all legacy systems to the Qolsys Smart Home System
• Expert knowledge in the ADC (Alarm.Com) Application
• Service all legacy systems, including wireless and hardwired
• Assist peers with technical questions
• Communicate daily job condition as required, with office and customers
• Conclude every system installation with detailed customer orientation
• Answer questions, concerns regarding installation with customer
• Process all required and needed paperwork at the completion of every install
• Present and maintain a professional image for customers including assigned work area and company vehicle
• Make sure no system is left in an unarmed condition unless the customer requests

EDUCATION, KNOWLEDGE, SKILLS, COMPETENCIES, CERTIFICATIONS/LICENSES

High School Diploma or (GED) required.
2-5 years of experience in low volt industry or equivalent combination of education and experience desired.

WORKING ENVIRONMENT/ MINIMUM PHYSICAL REQUIREMENTS

This position includes primarily field work. Physical requirements include standing, sitting, bending, lifting, and climbing. Lifting will include up to 40 pounds. Extensive use of a personal computer or tablet is required. Use of hand and power tools is required on occasion.

#LYN

Apply Today

Licensed Insurance Agent

Phoenix, Arizona

Why Work For Us?

Training – You’ll attend a thorough, comprehensive, training program
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Summary

Sales Agents serve our Members by selling them the Property & Casualty and Roadside Assistance insurance that meets the Member’s needs.

Essential Functions

Uses sales techniques and product knowledge to identify customer-specific needs to generate new sales to prospective and current Members. Effectively overcomes objections to close the sale.
Works to meet or exceed targets assigned by the Sales Agent’s manager.
Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.
Consistently provides a sales experience that enhances the Member’s affinity to the AAA brand and results in greater Member satisfaction and loyalty.
Proactively solicits new insurance sales by handling inbound calls, performing outbound calls, working marketing lists, and cross-selling/up-selling new and existing Members.

Knowledge/Skills/Abilities

Possesses sales skills effectively employed in the tracking, following up on and closing of assigned leads.
Knowledge of desktop systems including but not limited to Microsoft Office software applications.

Education & Experience/Licenses & Certification

High school diploma or GED required. Bachelor's degree in relevant field preferred.
1 to 3 years of sales experience required. Insurance industry and/or call center work experience preferred.
Ability to acquire the active and unrestricted state issued license(s) required to place property and casualty insurance within thirty (30) calendar days of hire. Active required license(s) in CA, NV and UT preferred.

#GAB

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New Business Analyst - A3 Innovation

Berkeley, California

Why Work For Us?

Impact. Lead the charge in mobility as a service movement and enable people’s lives to improve through the sharing economy. Leverage the best of an established 115 year-old not for profit combined with start-up speed and agility to create real and meaningful impact..
Recognition. We offer a competitive total compensation package including base salary, annual performance bonuses, benefits, and 401(k) Company match with additional discretionary contribution potential.
Lifestyle. We do honorable work, and we practice our values: humility, integrity, teamwork, and service. You’ll have the security of a larger organization but you’ll move at startup speed.

Summary

Supports the overall business strategy and corporate objectives by performing analysis to support the identification of business needs and determine solutions to business problems. This advanced level analyst holds an in-depth knowledge in multiple areas of the business and can act in a consultative capacity. May lead large analytic projects and is often assigned to longer term projects which guide business decisions and changes. Provides guidance, mentorship and training to develop new or lower-level associates, with accountability for team success.

Essential Functions

Performs complex analysis of data and the relationship to operational and financial objectives of the organization
Collaborates with other business areas to investigate issues, makes recommendations and develops action plans to contribute to company objectives, principles and to achieve goals
Identifies gaps in tools and data, and works collaboratively to resolve
Participates as subject matter expert in projects related to analytics data structures and applications; makes decisions on methods and techniques
Interprets results of analysis, prepares and presents outcomes to senior leadership
Reviews reporting and analytic methodologies and makes recommendations for improvement
Proactively analyzes data and delivers insights to business customers to deepen their understanding of key issues
Identifies, troubleshoots, and resolves data issues, working with IT and other areas as needed
Coaches staff on standard analytic approach and actions to take based on findings

Knowledge/Skills/Abilities

Advanced research, analytical, data processing and mathematical skills
Demonstrated ability to structure and conduct data analyses relevant to complex business issues
Demonstrated ability to make effective formal presentations
Strong oral and written communication skills
Project management experience
Strong knowledge of database structures including relational database concepts
Advanced Microsoft Excel skills, including charts/graphs, pivot tables, lookups, and complex nested formulas
Proficiency with structured analysis and design techniques

Education & Experience/Licenses & Certification

Bachelor's degree in related area (Required). Advanced degree preferred.
4+ years of analytical experience in related industry (Required)
Mentoring and leadership experience (Preferred)
Technical or business certifications relevant to role (Preferred)

Apply Today

Lube Technician

Tucson, Arizona

Fleet Technician - GIG Car Share (Location: Sacramento, CA)

Sacramento, California

Why Work For Us?

Impact. Lead the charge in mobility as a service movement and enable people’s lives to improve through the sharing economy. Leverage the best of an established 115 year-old not for profit combined with start-up speed and agility to create real and meaningful impact.
Recognition. We offer a competitive total compensation package including base salary, annual performance bonuses, benefits, and 401(k) Company match with additional discretionary contribution potential.
Lifestyle. We do honorable work, and we practice our values: humility, integrity, teamwork, and service. You’ll have the security of a larger organization but you’ll move at startup speed.

Summary

Seeking a passionate Fleet Technician to serve our GIG Car Share Member community in Sacramento, CA. This individual will join our fleet team with an opportunity to thrive and use your skills to help deliver best-in-class Member experiences and creating a positive impact on the diverse communities we serve.

Essential Functions

Reposition Gig cars from low utilization zones to high utilization zones
Refuel and clean Gig cars in the fleet for a great Member experience
Shuttle Gig cars for maintenance and repair services (e.g., oil changes, flat tire repairs, etc.)
Inspect, photograph and determine resolution of damaged vehicles
Test, diagnose, service and repair vehicle telematics technology
Perform light maintenance (e.g., battery jump, changing tires, etc.)
Prepare cars for in-fleeting and de-fleeting
Audit quality of work of third party fleet partners

Knowledge/Skills/Abilities

Ability to creatively problem solve with an attention to detail
Ability to effectively communicate with Team Members, partners and Gig Members
Ability to deliver best-in-class experiences
Have an internal drive to do what it takes to get the job done with a Member focus mentality

Education & Experience/Licenses & Certification

High School Diploma or GED
Must have a valid driver's license with clean driving record
At least 21 years old with minimum of 5 years of driving experience
Customer service facing experience
Ability to work flexible hours and willingness to work weekends

Work Environment/Physical Requirements

Lifting and carrying various parts, weighing up to 30-50 pounds, several times a day
Bending, kneeling, reaching and stooping as required for service calls

Apply Today

Fleet Technician, GIG Car Share (Location: Seattle, WA)

Seattle, Washington

Why Work For Us?

Impact. Lead the charge in mobility as a service movement and enable people’s lives to improve through the sharing economy. Leverage the best of an established 115 year-old not for profit combined with start-up speed and agility to create real and meaningful impact.
Recognition. We offer a competitive total compensation package including base salary, annual performance bonuses, benefits, and 401(k) Company match with additional discretionary contribution potential.
Lifestyle. We do honorable work, and we practice our values: humility, integrity, teamwork, and service. You’ll have the security of a larger organization but you’ll move at startup speed.

Summary

Seeking a passionate Fleet Technician to serve our GIG Car Share Member community in Seattle, WA. This individual will join our fleet team with an opportunity to thrive and use your skills to help deliver best-in-class Member experiences and creating a positive impact on the diverse communities we serve.

Essential Functions

Reposition Gig cars from low utilization zones to high utilization zones
Refuel and clean Gig cars in the fleet for a great Member experience
Shuttle Gig cars for maintenance and repair services (e.g., oil changes, flat tire repairs, etc.)
Inspect, photograph and determine resolution of damaged vehicles
Test, diagnose, service and repair vehicle telematics technology
Perform light maintenance (e.g., battery jump, changing tires, etc.)
Prepare cars for in-fleeting and de-fleeting
Audit quality of work of third party fleet partners

Knowledge/Skills/Abilities

Ability to creatively problem solve with an attention to detail
Ability to effectively communicate with Team Members, partners and Gig Members
Ability to deliver best-in-class experiences
Have an internal drive to do what it takes to get the job done with a Member focus mentality

Education & Experience/Licenses & Certification

High School Diploma or GED
Must have a valid driver's license with clean driving record
At least 21 years old with minimum of 5 years of driving experience
Customer service facing experience
Ability to work flexible hours and willingness to work weekends

Work Environment/Physical Requirements

Lifting and carrying various parts, weighing up to 30-50 pounds, several times a day
Bending, kneeling, reaching and stooping as required for service calls

Apply Today

Manager, MSC ERS

Clearfield, Utah

Why Work For Us?

Competitive Salary and Annual Incentive Bonus Plan
Benefits – Medical, Dental, Vision, Wellness Program and more!
401K Match – The Company will match 100% of your Contribution to the first 6% you defer to your plan.
Paid Time Off- Team Members accrue Paid Time Off monthly with an additional 24 hours per year for volunteer activities.
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Summary:

Essential Functions

Develops strategic and tactical plans to ensure all performance SLA's are meeting or exceeding expectations.
Responsible for executing behavioral tactics to achieve established goals.
Provides active, engaged leadership through behavioral coaching and mentoring.

Knowledge/Skills/Abilities

Highly developed leadership skills, quantitative and analytical skills with a proven ability to make data-driven decisions.
Working knowledge of Microsoft Office / Google Office Suite products.
Automotive/mechanical background (preferred).

Education & Experience / Licenses & Certification

2+ years experience in a high volume call/contact center in a 24/7/365 delivery of on-demand services prefered
2+ years Management / Leadership experience
Bachelor's degree in related area or an equivalent combination of education and experience (Preferred)

Work Environment/Physical Requirements

Apply Today

Customer Experience Specialist II

Tempe, Arizona

The Member Experience Specialist II position is a specialized role trained for basic technical support, resolving delinquent accounts or improve customer retention. In addition, this position will take incoming general service and billing inquires as needed.

WHY WORK FOR US?

Great Pay
Training - You’ll attend a thorough, comprehensive 2 week training program
Career Growth - We offer a leadership development program
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching
Paid Time Off – Ten hours per month, nine holidays annually
Collaborative Environment – AAA Smart Home will value your contribution to providing exceptional service to our members

Responsibilities/Job Duties:

Respond in a timely manner to requests from customers, technicians and dealers
Responsible for researching and analyzing customer accounts to provide proper resolution to customer concerns
Create service tickets in response to customer requests
Responsible for basic technical troubleshooting and reprogramming with alarm equipment
Process credit card or check payments by phone; initiate set up of account on EFT (Electronic Funds Transfer)
Update customer account information
Document customer conversations in system
Handles overflow or failover alarm/supervisory signal traffic
Adherence to call quality standards
Perform other job related duties, as assigned
Responsible for handling cancellation requests in attempt to reduce attrition
Responsible for outbound collection calls on customer accounts that are 31 to 121+days delinquent in assigned Collection Queues. Collect payments by phone with credit card or check; initiate set up of account on auto pay to bring accounts current
Responsible for assisting customers with alarm upgrades, transfer requests and new contract services
Advanced knowledge of products and service
Responsible for handing general and billing question inquires
Responsible for adhering to contract sales procedures which includes; selling appropriate contract to customer based upon their needs
Responsible for attributing to SAVE ratio according to establish metrics
Required to work independently and meet deadlines
Meet or exceed monthly collection goals and department expectations
Require to follow up with each customer or dealer inquiry or dispute
Creates internal “IOM’s” for follow-up communications with customers for other departments' functions
Require to follow up with each customer or dealer inquiry or dispute
Creates internal “IOM’s” for follow-up communications with customers for other department’s functions

Knowledge/Skills/Abilities

Advanced active listening skills
Advanced verbal communication skills
Strong written communication skills
Strong problem solving skills
Ability to effectively multi-task
Exercise independent judgement and effective problem solving techniques
Basic mathematical, typing (40 wpm minimum), and telephone skills
Basic computer and data entry skills with relevant applications (e.g., Microsoft Word, Outlook, etc.)

Education & Experience / Licenses & Certification:

Minimum of 12 months of customer sales or service experience required
Call center experience (preferred)
High School Diploma or GED required
Bachelor’s degree (preferred)
Bilingual preferred (Spanish a plus)

#SAFE

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Director, Analytics

Clearfield, Utah

Why Work For Us?

Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Summary

Plans and manages the activities of a team that provides analytics consulting support, fraud detection & prevention, and reporting & metric development in collaboration with multiple business units.

Essential Functions

Plans, manages, and controls the activities of a team that is responsible for analytics, consulting, and operational support to internal customers.
Proactively raises significant issues or opportunity trends based on data analyses.
Advises business groups by providing strategic direction to initiative prioritization and resource allocation.
Guides and supports business analysts with synthesizing complex data from multiple sources of information into actionable insights that provide for the bigger picture.
Provides recommendations and reviews solutions for short and long term strategies/ actions to executive management.
Manages overall business unit reporting and metric development to assure successful and ongoing integration of all business initiatives.
Use advanced business analysis and improvement methods to address large scale/highly complex problems where analysis of situations or data requires an in-depth evaluation of business, process, and people.
Establish best practices to improve the quality of the value chain to better meet member needs while supporting efficiencies and cost reduction.

Knowledge/Skills/Abilities

Proven exceptional analytical, planning, problem solving, and solution design skills.
Ability to discern between best theoretical solutions and best realistic solutions.
Expertise and proven track record in managing complex, multi-functional initiatives.
Strong communication abilities applied throughout all key levels in the organization, including both verbal and written communications.
Excellent strategic, organizational, and problem solving skills.
Expert knowledge and application of principles, theories and concepts applicable to consulting and ability to manage others to achieve results.
Expert research and investigation skills.
Excellent application skills required, including Excel, Tableau, MicroStrategies and other desktop applications.

Education & Experience / Licenses & Certification

Bachelor's degree required; business, engineering, or mathematics preferred.
Advanced degree preferred.
Experience with analytics tools preferred.
8+ years experience conducting financial and/or business analysis.
5+ years Project /Program Management or Consulting Experience.
3+ years leadership experience.

Work Environment/Physical Requirements

Apply Today

Customer Experience Specialist - Monitoring

Tempe, Arizona

WHY WORK FOR US?

Great Pay - $16.00/hour
Training – You’ll attend a thorough, comprehensive 2 week training program
Career Growth - We offer a leadership development program where you can be promoted as early as 6 months
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching
Paid Time Off – Ten hours per month, nine holidays annually
Collaborative Environment – AAA Smart Home will value your contribution to providing exceptional service to our members

What You'll Do

Subject matter expert and primary contact for the support of remote home security services, including troubleshooting, website navigation, billing inquiries and account updates
Resolve customer service inquiries while building a relationship with the customer
Assist technicians with activating security monitoring and supporting other team members with information gathering account research, and other general customer support needs
Verify alarms at protected sites; dispatch local authorities when necessary
You will demonstrate conflict management skills and maintain professional composure under pressure
Notify customers on maintenance alerts from their alarm system
Create detailed service tickets, schedule technicians for repairs
With a keen sense of the customer experience, continuously look for areas of improvement and communicate trends in customer calls to leadership as appropriate
Simultaneously navigate multiple software applications and technologies

What You’ll Need

Strong problem-solving skills; ability to think analytically while multi-tasking in a fast-paced environment
Excellent communication and relationship building skills; team oriented
Customer-focused and passionate for helping others
Ability to exceed customer satisfaction, achieve performance metrics and meet issue resolution targets
A successful track record working in a high-volume environment
Reliable transportation
6 Months or more of forward facing customer service

Education:

High School Diploma/GED
AA preferred
Bi-Lingual Spanish preferred

#SAFE

Apply Today

Insurance Associate

Orem, Utah

Why work for us?

Paid Training – Paid training. Extensive training program will help ensure a seamless transition into an Insurance Agent position.
Licensing Assistance – AAA will reimburse a portion of the costs of licensure.
Advancement Opportunities – Opportunity to advance to an Insurance Agent within the first 60 days.
No Overhead Costs – W-2 structure with dedication space in a AAA NCNU branch.
Compensation – Generous commission structure with the ability to earn commission on every policy.
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay.
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan.
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

Summary:

Insurance Associates serve our Members by selling Property & Casualty and Roadside Assistance insurance that meets the Member’s needs.

Essential Functions

Uses sales techniques and product knowledge to identify customer-specific needs to generate new sales, retain existing insured’s and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.
Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Associate’s manager.
Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.
Consistently provides all Members with a sales and service experience that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.
Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.
Responds to customer inquiries and requests relating to insurance products and membership.
Researches and resolves customer service issues. Often assists the insured in initiating the first notice of loss on claims.

Education & Experience/Licenses & Certification

High school diploma or GED required. Bachelor's degree in a relevant field preferred.
2 to 4 years of sales experience preferred.
Currently possesses, or has the ability to acquire unrestricted state issued license(s) required to place property and casualty insurance within twenty-one (21) calendar days of start date. Depending on start date, active property and casualty license(s) may be required.

#IA

Apply Today

Insurance Associate

Salt Lake City, Utah

Why work for us?

Paid Training – Paid training. Extensive training program will help ensure a seamless transition into an Insurance Agent position.
Licensing Assistance – AAA will reimburse a portion of the costs of licensure.
Advancement Opportunities – Opportunity to advance to an Insurance Agent within the first 60 days.
No Overhead Costs – W-2 structure with dedication space in a AAA NCNU branch.
Compensation – Generous commission structure with the ability to earn commission on every policy.
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay.
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan.
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

Summary:

Insurance Associates serve our Members by selling Property & Casualty and Roadside Assistance insurance that meets the Member’s needs.

Essential Functions

Uses sales techniques and product knowledge to identify customer-specific needs to generate new sales, retain existing insured’s and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.
Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Associate’s manager.
Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.
Consistently provides all Members with a sales and service experience that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.
Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.
Responds to customer inquiries and requests relating to insurance products and membership.
Researches and resolves customer service issues. Often assists the insured in initiating the first notice of loss on claims.

Education & Experience/Licenses & Certification

High school diploma or GED required. Bachelor's degree in a relevant field preferred.
2 to 4 years of sales experience preferred.
Currently possesses, or has the ability to acquire unrestricted state issued license(s) required to place property and casualty insurance within twenty-one (21) calendar days of start date. Depending on start date, active property and casualty license(s) may be required.

#MOR

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Insurance Sales Associate

Sparks, Nevada

Why work for us?

Paid Training – Paid training. Extensive training program will help ensure a seamless transition into an Insurance Agent position.
Licensing Assistance – AAA will reimburse a portion of the costs of licensure.
Advancement Opportunities – Opportunity to advance to an Insurance Agent within the first 60 days.
No Overhead Costs – W-2 structure with dedication space in a AAA NCNU branch.
Compensation – Generous commission structure with the ability to earn commission on every policy.
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay.
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan.
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

Summary:

Insurance Associates serve our Members by selling Property & Casualty and Roadside Assistance insurance that meets the Member’s needs.

Essential Functions

Uses sales techniques and product knowledge to identify customer-specific needs to generate new sales, retain existing insured’s and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.
Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Associate’s manager.
Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.
Consistently provides all Members with a sales and service experience that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.
Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.
Responds to customer inquiries and requests relating to insurance products and membership.
Researches and resolves customer service issues. Often assists the insured in initiating the first notice of loss on claims.

Education & Experience/Licenses & Certification

High school diploma or GED required. Bachelor's degree in a relevant field preferred.
2 to 4 years of sales experience preferred.
Currently possesses, or has the ability to acquire unrestricted state issued license(s) required to place property and casualty insurance within twenty-one (21) calendar days of start date. Depending on start date, active property and casualty license(s) may be required.

#IA

Apply Today

Insurance Associate

San Jose, California

Why work for us?

Paid Training – Paid training. Extensive training program will help ensure a seamless transition into an Insurance Agent position.
Licensing Assistance – AAA will reimburse a portion of the costs of licensure.
Advancement Opportunities – Opportunity to advance to an Insurance Agent within the first 60 days.
No Overhead Costs – W-2 structure with dedication space in a AAA NCNU branch.
Compensation – Generous commission structure with the ability to earn commission on every policy.
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay.
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan.
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

Summary:

Insurance Associates serve our Members by selling Property & Casualty and Roadside Assistance insurance that meets the Member’s needs.

Essential Functions

Uses sales techniques and product knowledge to identify customer-specific needs to generate new sales, retain existing insured’s and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.
Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Associate’s manager.
Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.
Consistently provides all Members with a sales and service experience that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.
Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.
Responds to customer inquiries and requests relating to insurance products and membership.
Researches and resolves customer service issues. Often assists the insured in initiating the first notice of loss on claims.

Education & Experience/Licenses & Certification

High school diploma or GED required. Bachelor's degree in a relevant field preferred.
2 to 4 years of sales experience preferred.
Currently possesses, or has the ability to acquire unrestricted state issued license(s) required to place property and casualty insurance within twenty-one (21) calendar days of start date. Depending on start date, active property and casualty license(s) may be required.

#IA

Apply Today

Insurance Associate

San Jose, California

Why work for us?

Paid Training – Paid training. Extensive training program will help ensure a seamless transition into an Insurance Agent position.
Licensing Assistance – AAA will reimburse a portion of the costs of licensure.
Advancement Opportunities – Opportunity to advance to an Insurance Agent within the first 60 days.
No Overhead Costs – W-2 structure with dedication space in a AAA NCNU branch.
Compensation – Generous commission structure with the ability to earn commission on every policy.
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay.
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan.
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

Summary:

Insurance Associates serve our Members by selling Property & Casualty and Roadside Assistance insurance that meets the Member’s needs.

Essential Functions

Uses sales techniques and product knowledge to identify customer-specific needs to generate new sales, retain existing insured’s and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.
Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Associate’s manager.
Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.
Consistently provides all Members with a sales and service experience that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.
Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.
Responds to customer inquiries and requests relating to insurance products and membership.
Researches and resolves customer service issues. Often assists the insured in initiating the first notice of loss on claims.

Education & Experience/Licenses & Certification

High school diploma or GED required. Bachelor's degree in a relevant field preferred.
2 to 4 years of sales experience preferred.
Currently possesses, or has the ability to acquire unrestricted state issued license(s) required to place property and casualty insurance within twenty-one (21) calendar days of start date. Depending on start date, active property and casualty license(s) may be required.

#IA

Apply Today

Insurance Agent

Clearfield, Utah

Why Work For Us?

Training – You’ll attend a thorough, comprehensive, training program
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Summary

Sales Agents serve our Members by selling them the Property & Casualty and Roadside Assistance insurance that meets the Member’s needs.

Essential Functions

Uses sales techniques and product knowledge to identify customer-specific needs to generate new sales to prospective and current Members. Effectively overcomes objections to close the sale.
Works to meet or exceed targets assigned by the Sales Agent’s manager.
Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.
Consistently provides a sales experience that enhances the Member’s affinity to the AAA brand and results in greater Member satisfaction and loyalty.
Proactively solicits new insurance sales by handling inbound calls, performing outbound calls, working marketing lists, and cross-selling/up-selling new and existing Members.

Knowledge/Skills/Abilities

Possesses sales skills effectively employed in the tracking, following up on and closing of assigned leads.
Knowledge of desktop systems including but not limited to Microsoft Office software applications.

Education & Experience/Licenses & Certification

High school diploma or GED required. Bachelor's degree in relevant field preferred.
1 to 3 years of sales experience required. Insurance industry and/or call center work experience preferred.
Ability to acquire the active and unrestricted state issued license(s) required to place property and casualty insurance within thirty (30) calendar days of hire. Active required license(s) in CA, NV and UT preferred.

Apply Today

Automotive Technician - $2500 Sign On Bonus

Phoenix, Arizona

Why Work For Us?

12 Valley locations and 2 Tucson locations,
Sign on Bonus - $2,500
Great Pay – Up to $35 hr, Hourly Pay, Flat Rate with bonus and incentive plans
Exceptional benefits within 30 days of hire, with employee contribution to medical/Dental/Vision premiums
401K Matching $1 to $1 up to 4% annually
Annual bonus
15 Paid Days off and no Sunday work hours (20 days after 1 year)
Tuition reimbursement for additional ASE Certifications
Clean well equipped shops with high car count
A free AAA Membership and numerous employee discount

Essential Functions

Complete vehicle inspection form and vehicle diagnostic form and submit to service advisor.
Successfully complete automotive service and repair work qualified to preform.
Perform work according to safety guidelines.
Inspect vehicles for additional needed repairs or maintenance and recommend them to the service advisors for sale to customers.

Knowledge/Skills/Abilities

Common knowledge of vehicle components and the common reasons for vehicle failure
Demonstrates problem solving and listening skills to evaluate member safety as well as the ability to discern safety issues and respond appropriately
Participate in ongoing training as assigned by management.
Study technical bulletins, industry magazines, and technical web sites.

Education & Experience/Licenses & Certification

Valid Driver’s license and current 39 month driving record.
2 ASE Certifications required or equivalent experience.
Candidates will be considered if there certifications have expired within the last 2 years.
Candidate will be required to re-certify in at least 2 areas at the next testing cycle as a condition of employment.
Technical Training

Work Environment/Physical Requirements

May be exposed to chemicals, pneumatic air, electrical, lifting, tripping and/or falling, drives member and/or company vehicle.

#AUTO

Apply Today

Business Analyst

Clearfield, Utah

Why Work For Us

Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Our Business Analyst supports the overall business strategy and objectives by performing analysis to support the identification of business needs and to assist in formulating solutions to business problems or processes. Our Analyst will perform intermediate level work under general supervision, conduct and document most operational, product, and financial activities within a business unit, rely on experience and judgment to plan and accomplish goals. May participate in larger projects and/or assume responsibility for a portion of the project

Essential Functions

• Collects operational /product/ financial data, conducts research and performs complex analysis (competitive, financial, industry, regulatory). Determines possible implications on various divisions/ departments and makes recommendations as needed.

• Reviews and analyzes the business unit’s operational / product / financial reports.

Interprets the contents for management, alerts them to significant issues and / or opportunity trends.

• Develops and prepares complex Product and Operational reports for management. Performs

financial variance and trending analysis. Supports findings with research, statistical analysis, rationale, and other related activities for use in management decisions. These include financial and analytical models for decision making.

• Develops a variety of reporting methodologies to capture identified trends and recommends solutions, strategies and actions. This includes, developing charts, graphs, tables that consolidate data in a meaningful way for review by management.

• May assist in larger projects and/or assume responsibility for a portion of the project

Knowledge/Skills/Abilities

• Strong mathematical skills needed

• Has strong analytical and organizational skills

• Has strong business writing skills

• Project management experience skills to accurately complete detail data assignments, understand and interpret broad operational / product / financial concepts and their application to the business unit and AAA

• Has basic understanding of operational / product / financial concepts as they apply to business unit and AAA (preferred)

• Strong understanding of the use and development of operational models and other related reporting software (preferred)

Education & Experience / Licenses & Certification

• Bachelor's degree in related area or an equivalent combination of education and experience

• 3 – 5 years experience conducting financial and/or business analysis

Apply Today

Home Security Installer Technician

Truckee, California

RESPONSIBILITIES/JOB DUTIES :

Perform diagnostic evaluation of system issues and perform troubleshooting and repairs on low voltage security and home automation systems including cameras, thermostats, locks and more.
Install or upgrade new low voltage security and home automation systems inclusive of cameras, thermostats, door locks and more.

Why work for us?

Training - Career Advancement!
Great Benefits - Medical/Dental/Vision
Retirement - 401k matching up to 3%
Work/Life Balance - PTO 3 Weeks + 9 paid holidays

KNOWLEDGE AND SKILLS:

Two or more years in a customer service industry role
Excellent customer service, communications and conflict resolution skills
Strong written and verbal communication skills
Sales experience (desired) HVAC/AC experience (desired)

EDUCATION, KNOWLEDGE, SKILLS, COMPETENCIES, CERTIFICATIONS/LICENSES

Must qualify for applicable licenses/certificates - State Alarm Card
The ability to use hand tools, laptop, and tablet (required)
Clean Driving Record and ability to take and pass drug screen

WORKING ENVIRONMENT/ MINIMUM PHYSICAL REQUIREMENTS

#LYN

Apply Today

Certified Auto Technician - $2,500 Sign on Bonus

Phoenix, Arizona

Why Work For Us?

12 Valley locations and 2 Tucson locations,
Sign on Bonus - $2,500
Great Pay – Up to $35hr, Hourly Pay, Wrench Rate with bonus and incentive plans
Exceptional benefits within 30 days of hire, with employee contribution to medical/Dental/Vision premiums
401K Matching $1 to $1 up to 4% annually
Annual bonus and Merit increases
15 Paid Days off and no Sunday work hours (25 days after 5 years)
Tuition reimbursement for additional ASE Certifications
Clean well equipped shops with high car count
A free AAA Membership and numerous employee discount

Summary:

Essential Functions

Complete vehicle inspection form and vehicle diagnostic form and submit to service advisor.
Successfully complete automotive service and repair work qualified to preform.
Perform work according to safety guidelines.
Inspect vehicles for additional needed repairs or maintenance and recommend them to the service advisors for sale to customers.

Knowledge/Skills/Abilities

Common knowledge of vehicle components and the common reasons for vehicle failure
Demonstrates problem solving and listening skills to evaluate member safety as well as the ability to discern safety issues and respond appropriately
Participate in ongoing training as assigned by management.
Study technical bulletins, industry magazines, and technical web sites.

Education & Experience/Licenses & Certification

Valid Driver’s license and current 39 month driving record.
2 ASE Certifications required or equivalent experience.
Candidates will be considered if there certifications have expired within the last 2 years.
Candidate will be required to re-certify in at least 2 areas at the next testing cycle as a condition of employment.
Technical Training
Work Environment/Physical Requirements

May be exposed to chemicals, pneumatic air, electrical, lifting, tripping and/or falling, drives member and/or company vehicle.

#AUTO

Apply Today

Certified Auto Technician - $2,500 Sign on Bonus

Peoria, Arizona

Why Work For Us?

12 Valley locations and 2 Tucson locations,
Sign on Bonus - $2,500
Great Pay – Up to $35hr, Hourly Pay, Wrench Rate with bonus and incentive plans
Exceptional benefits within 30 days of hire, with employee contribution to medical/Dental/Vision premiums
401K Matching $1 to $1 up to 4% annually
Annual bonus and Merit increases
15 Paid Days off and no Sunday work hours (25 days after 5 years)
Tuition reimbursement for additional ASE Certifications
Clean well equipped shops with high car count
A free AAA Membership and numerous employee discount

Summary:

Essential Functions

Complete vehicle inspection form and vehicle diagnostic form and submit to service advisor.
Successfully complete automotive service and repair work qualified to preform.
Perform work according to safety guidelines.
Inspect vehicles for additional needed repairs or maintenance and recommend them to the service advisors for sale to customers.

Knowledge/Skills/Abilities

Common knowledge of vehicle components and the common reasons for vehicle failure
Demonstrates problem solving and listening skills to evaluate member safety as well as the ability to discern safety issues and respond appropriately
Participate in ongoing training as assigned by management.
Study technical bulletins, industry magazines, and technical web sites.

Education & Experience/Licenses & Certification

Valid Driver’s license and current 39 month driving record.
2 ASE Certifications required or equivalent experience.
Candidates will be considered if there certifications have expired within the last 2 years.
Candidate will be required to re-certify in at least 2 areas at the next testing cycle as a condition of employment.
Technical Training

Work Environment/Physical Requirements

May be exposed to chemicals, pneumatic air, electrical, lifting, tripping and/or falling, drives member and/or company vehicle.

#AUTO

Apply Today

Automatic Gate Technician

Scottsdale, Arizona

Job Summary

This position exists to provide maintenance services to our clients that have a gate maintenance contract through scheduled preventative maintenance, emergency services and other client needs

Essential Functions:

Conduct preventative maintenance on gates for clients with contracted services
Provide emergency gate repair for clients with contracted services
Provide similar assistance with access, camera and s conduct preventative maintenance on gates for clients with contracted services.
Provide trouble shooting and repair for damaged or malfunctioning gates for clients with contracted services
Provide similar assistance with access, camera and similar systems
Document service and installation actions by completing forms, reports, logs and records

Why work for us?

Training - Career Advancement!
Great Benefits - Medical/Dental/Vision
Retirement - 401k matching up to 3%
Work/Life Balance - PTO 3 Weeks + 9 paid holidays

Education, Skills, Competencies, Certifications, Licenses:

Have one or more years’ experience in gate operator repair and installation
Have one or more years of welding experience
Use of basic hand tools and manual labor
Strong attention to detail
Mechanically-inclined; Safety oriented
Clean driving record and ability to pass background check/Drug test
High School diploma or GED equivalent (required)

#LYN

Apply Today

Tow and Light Service Driver

Hayward, California

Why Work For Us?

Great Pay - $20.81/hr with monthly performance based bonuses
Training – You’ll attend a thorough, comprehensive, training program
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan
Paid Time Off- Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Essential Functions

Driving and operating a service vehicle (i.e. flat tire changes, lock-out, fuel delivery services, etc.)
On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving
Leverages sales skills for offering products and services from AAA to member during service interaction
Utilizing on-board computer, radio communications, and mapping systems
Completion of daily paperwork (i.e. call-logs, battery invoices, cash receipts, etc.)

Knowledge/Skills/Abilities

Clear and proficient verbal and written communication even under pressure
Common knowledge of vehicle components and the common reasons for vehicle failure
Demonstrates problem solving and listening skills to evaluate member safety as well as the ability to discern safety issues and respond appropriately
Ability to drive a manual/automatic shift vehicle

Education & Experience/Licenses & Certification

Two (2) years of experience in a customer contact role
Education and training. I.E.: AAA Compliance Training, RPST,TSAAC, Lock-out, PSP, Battery Service Training
Vocational technical automotive training/certification or equivalent experience (preferred)
ASE (Automotive Service Excellence) certification(preferred)

Work Environment/Physical Requirements

#CHI

Apply Today

Insurance Sales Associate

Redwood City, California

Why work for us?

Paid Training – Paid training. Extensive training program will help ensure a seamless transition into an Insurance Agent position.
Licensing Assistance – AAA will reimburse a portion of the costs of licensure.
Advancement Opportunities – Opportunity to advance to an Insurance Agent within the first 60 days.
No Overhead Costs – W-2 structure with dedication space in a AAA NCNU branch.
Compensation – Generous commission structure with the ability to earn commission on every policy.
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay.
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan.
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

Summary:

Insurance Associates serve our Members by selling Property & Casualty and Roadside Assistance insurance that meets the Member’s needs.

Essential Functions

Uses sales techniques and product knowledge to identify customer-specific needs to generate new sales, retain existing insured’s and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.
Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Associate’s manager.
Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.
Consistently provides all Members with a sales and service experience that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.
Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.
Responds to customer inquiries and requests relating to insurance products and membership.
Researches and resolves customer service issues. Often assists the insured in initiating the first notice of loss on claims.

Education & Experience/Licenses & Certification

High school diploma or GED required. Bachelor's degree in a relevant field preferred.
2 to 4 years of sales experience preferred.
Currently possesses, or has the ability to acquire unrestricted state issued license(s) required to place property and casualty insurance within twenty-one (21) calendar days of start date. Depending on start date, active property and casualty license(s) may be required.

#GAB

Apply Today

Insurance Sales Associate - Bilingual Spanish

Watsonville, California

Why work for us?

Paid Training – Paid training. Extensive training program will help ensure a seamless transition into an Insurance Agent position.
Licensing Assistance – AAA will reimburse a portion of the costs of licensure.
Advancement Opportunities – Opportunity to advance to an Insurance Agent within the first 60 days.
No Overhead Costs – W-2 structure with dedication space in a AAA NCNU branch.
Compensation – Generous commission structure with the ability to earn commission on every policy.
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay.
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan.
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

Summary:

Insurance Associates serve our Members by selling Property & Casualty and Roadside Assistance insurance that meets the Member’s needs.

Essential Functions

Uses sales techniques and product knowledge to identify customer-specific needs to generate new sales, retain existing insured’s and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.
Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Associate’s manager.
Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.
Consistently provides all Members with a sales and service experience that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.
Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.
Responds to customer inquiries and requests relating to insurance products and membership.
Researches and resolves customer service issues. Often assists the insured in initiating the first notice of loss on claims.

Education & Experience/Licenses & Certification

High school diploma or GED required. Bachelor's degree in a relevant field preferred.
2 to 4 years of sales experience preferred.
Currently possesses, or has the ability to acquire unrestricted state issued license(s) required to place property and casualty insurance within twenty-one (21) calendar days of start date. Depending on start date, active property and casualty license(s) may be required.

#IA

Apply Today

Shift Lead

Rancho Cordova, California

Why Work For Us?

Great Pay - with the opportunity for increases when performance skill blocks are achieved
Training – You’ll attend a thorough, comprehensive, training program
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan
Paid Time Off- Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Summary:

Essential Functions

Responsible for oversight of shop operations to include inspecting/maintaining of company vehicles/ equipment for safe and efficient operation, battery inventory processes, administrative duties/reports and coordination of scheduling/dispatching
Coaching and development of employees, to include training, performance management and the corrective action process
Driving and operating the full range of service vehicles (i.e. loading/towing vehicles, flat tire changes, lock-out, fuel delivery services, etc.) for increased
Productivity gains and contribution to business results, to include knowledge sharing/coaching/training of peers; utilizing on-board computer, radio communications and mapping systems
On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving
Managing and maintenance of damages tracking system and coordination of resolution for customer complaints

Knowledge/Skills/Abilities

Ability to act in the role of a leader, to include coaching, mentoring and training
Superior customer service skills and the ability to interact with a wide-range of people
Proficient automotive knowledge

Education & Experience / Licenses & Certification

High School Diploma or GED equivalent
8+ years Experience operating a motor vehicle with a valid driver's license
Vocational technical automotive training/certification or equivalent experience (preferred)
ASE (Automotive Service Excellence) Certification (preferred)
AAA Compliance Training, RPST,TSAAC, Lock-out, PSP, Battery
Service Training

Work Environment/Physical Requirements

Apply Today

Tow Truck Driver

Hayward, California

Why Work For Us?

Great Pay - $20.81/hr with monthly performance based bonuses
Training – You’ll attend a thorough, comprehensive, training program
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan
Paid Time Off- Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Essential Functions

Driving and operating a service vehicle (i.e. flat tire changes, lock-out, fuel delivery services, etc.)
On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving
Leverages sales skills for offering products and services from AAA to member during service interaction
Utilizing on-board computer, radio communications, and mapping systems
Completion of daily paperwork (i.e. call-logs, battery invoices, cash receipts, etc.)

Knowledge/Skills/Abilities

Clear and proficient verbal and written communication even under pressure
Common knowledge of vehicle components and the common reasons for vehicle failure
Demonstrates problem solving and listening skills to evaluate member safety as well as the ability to discern safety issues and respond appropriately
Ability to drive a manual/automatic shift vehicle

Education & Experience/Licenses & Certification

Two (2) years of experience in a customer contact role
Education and training. I.E.: AAA Compliance Training, RPST,TSAAC, Lock-out, PSP, Battery Service Training
Vocational technical automotive training/certification or equivalent experience (preferred)
ASE (Automotive Service Excellence) certification(preferred)

Work Environment/Physical Requirements

#ERS

Apply Today

Network Engineer IV

Phoenix, Arizona

Why Work For Us

Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 4% of pay
Annual Incentive Plan – Eligibility to participate in AAA's annual bonus plan
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities

Essential functions include, but are not limited to:

Implement redundancy throughout our network, eliminating any single points of failure.
Plan, design, and implement local and wide-area network solutions between multiple platforms and protocols (including IP and VOIP).
Plan and implement cloud connectivity using best practices and secure methods.
Participate in ongoing network design reviews in search of improved user experience performance and cost reductions.
Ensure risk-free implementation of all business and technology solutions.
Documentation of network designs and standards.
Product selection, pilot and implementation of network solutions which meet customer and future business requirements.
Responsible for the supervision of vendors through projects. Working with project leaders, ensuring that all solutions and changes are cost effective and are within overall functional strategies and objectives.
Develop and maintain a productive working relationship with the customer and third party suppliers
Proactively identifies potential issues and drives resolution to avoid customer impact and facilitate continuous improvement.
Create Documentation for PCI compliance and resolve any vulnerabilities.
Participate in an on-call Rotation

Knowledge/Skills/Abilities

Expert level configuring and managing Routers, Switches and Firewalls… Prefer Cisco and Palo Alto experience.
Expert level using and configuring BGP, OSPF, SNMP, Syslog, SSH
In depth knowledge of industry protocols including IPSec, VLANs and Spanning tree.
In depth knowledge, implementation of QOS/COS traffic shaping/bandwidth throttling.
In depth knowledge of packet capture and analysis.
Understanding of Cloud technologies and configuration. Prefer Google Cloud experience.
Understanding of Wireless Implementation and configuration. Prefer Cisco wireless controllers and access point experience.
Understanding of RADIUS, TACACS+. Prefer Cisco ISE experience.
Practical experience in the management of of Medium size Data Center Networks. Perfer Cisco ACI experience
Experience using network-troubleshooting tools. Prefer Cisco Prime, NetBrain experience
Familiar with the principles related to secure network design following PCI best practices.
Strong oral and written English communication skills.
Ability to interface with senior management and business partners.
Excellent organizational, project management, interpersonal and time management skills.

Education & Experience / Licenses & Certification

5 years or more equivalent experience.
Cisco, Palo Alto Certifications a plus

Apply Today

Insurance Sales Associate

Santa Rosa, California

Why work for us?

Paid Training – Paid training. Extensive training program will help ensure a seamless transition into an Insurance Agent position.
Licensing Assistance – AAA will reimburse a portion of the costs of licensure.
Advancement Opportunities – Opportunity to advance to an Insurance Agent within the first 60 days.
No Overhead Costs – W-2 structure with dedication space in a AAA NCNU branch.
Compensation – Generous commission structure with the ability to earn commission on every policy.
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay.
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan.
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

Summary:

Insurance Associates serve our Members by selling Property & Casualty and Roadside Assistance insurance that meets the Member’s needs.

Essential Functions

Uses sales techniques and product knowledge to identify customer-specific needs to generate new sales, retain existing insured’s and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.
Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Associate’s manager.
Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.
Consistently provides all Members with a sales and service experience that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.
Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.
Responds to customer inquiries and requests relating to insurance products and membership.
Researches and resolves customer service issues. Often assists the insured in initiating the first notice of loss on claims.

Education & Experience/Licenses & Certification

High school diploma or GED required. Bachelor's degree in a relevant field preferred.
2 to 4 years of sales experience preferred.
Currently possesses, or has the ability to acquire unrestricted state issued license(s) required to place property and casualty insurance within twenty-one (21) calendar days of start date. Depending on start date, active property and casualty license(s) may be required.

Apply Today

Insurance Sales Associate

Mountain View, California

Why work for us?

Paid Training – Paid training. Extensive training program will help ensure a seamless transition into an Insurance Agent position.
Licensing Assistance – AAA will reimburse a portion of the costs of licensure.
Advancement Opportunities – Opportunity to advance to an Insurance Agent within the first 60 days.
No Overhead Costs – W-2 structure with dedication space in a AAA NCNU branch.
Compensation – Generous commission structure with the ability to earn commission on every policy.
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay.
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan.
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

Summary:

Insurance Associates serve our Members by selling Property & Casualty and Roadside Assistance insurance that meets the Member’s needs.

Essential Functions

Uses sales techniques and product knowledge to identify customer-specific needs to generate new sales, retain existing insured’s and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.
Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Associate’s manager.
Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.
Consistently provides all Members with a sales and service experience that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.
Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.
Responds to customer inquiries and requests relating to insurance products and membership.
Researches and resolves customer service issues. Often assists the insured in initiating the first notice of loss on claims.

Education & Experience/Licenses & Certification

High school diploma or GED required. Bachelor's degree in a relevant field preferred.
2 to 4 years of sales experience preferred.
Currently possesses, or has the ability to acquire unrestricted state issued license(s) required to place property and casualty insurance within twenty-one (21) calendar days of start date. Depending on start date, active property and casualty license(s) may be required.

#GAB

Apply Today

Service Advisor

Goodyear, Arizona

External

Why Work For Us?

Great Pay - with the opportunity for increases when performance skill blocks are achieved
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Summary

Essential Functions

First line sales agent for customers vehicles.
Responsible to sell and schedule vehicle repairs, write the repair orders, dispatch the job to the technician, provide estimates, sell additional repairs as needed, and inform the customer of repair status.
Required to collect payment, open and close cashier process.
Respond to customer concerns or complaints and escalate to
Management complaint the advisor is unable to resolve.
Answer incoming phone calls to schedule service appointments, follow-up calls with customer regarding repair status, outbound calls to prior and/or customers regarding service.
Maintain a safe and clean work area and assist to maintain safe and clean work areas as needed.
Participate in ongoing training as assigned by management. Study technical bulletins, industry magazines, and technical web sites.

Knowledge/Skills/Abilities

The requirements listed below are representative of the knowledge, skills, and/or abilities required to successfully perform the job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Previous sales and service advisor experience required

Education & Experience/Licenses & Certification

Valid Arizona driver's license and current 39 month driving record.

Apply Today

Support Services Associate

Peoria, Arizona

External

Why Work For Us?

Great Pay - with the opportunity for increases when performance skill blocks are achieved

Training – You’ll attend a thorough, comprehensive, training program

Benefits – Medical, Dental, Vision, wellness program and more!

401k Matching – $1 for $1 company match up to 4% of pay

Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan

Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities

Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Summary

Essential Functions

Safely transport customers using company shuttle and assist in smooth, efficient traffic flow through the service drive. Ensure the overall member interaction reflects AAA's quality standards.

Accurately process monetary transactions through the Purchase Order System (POS) cashiering system, accurately balance the cash drawer, prepare the deposit on a daily basis, analyze and resolve out-of-balance situations. Understand and accurately perform manual cashier procedures. Comply with record retention and information data security policies and procedures.

Courteously greet members, answers phones, and schedule appointments for auto repair services.

Drives shuttle van to pick up parts for the shop

May perform other duties as assigned.

Knowledge/Skills/Abilities

Must be 21 years of age or older

At least 6 months of customer service experience in a customer facing role.

Excellent customer service skills

Effective verbal communicate skills

Proficiency with Microsoft Office. Ability to learn additional computer programs quickly.

Education & Experience/Licenses & Certification

High School Diploma or GED

1+-3 years experience

Valid AZ drivers license and current clean 39 month driving record

Work Environment/Physical Requirements

PHYSICAL DEMANDS: Required by the Americans with Disabilities Act (ADA).

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions o this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk and hear, required to sit, occasionally required to stand and walk; use and to finger, handle, or feel; and reach with hands and arms. Position require ability to lift up to 40lbs. Specific vision abilities required by this job include close vision, distance vision, peripheral vision and the ability to focus.Operate personal or company vehicle as a requirement of position.

#MCC

Apply Today

Tow and Battery/Light Service Driver

Sparks, Nevada

Why Work For Us?

Great Pay - with the opportunity for increases when performance skill blocks are achieved
Training – You’ll attend a thorough, comprehensive, training program
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan
Paid Time Off- Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Summary:

Essential Functions

Driving and operating a service vehicle (i.e. flat tire changes, lock-out, fuel delivery services, etc.)
On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving
Leverages sales skills for offering products and services from AAA to member during service interaction
Utilizing on-board computer, radio communications, and mapping systems
Completion of daily paperwork (i.e. call-logs, battery invoices, cash receipts, etc.)

Knowledge/Skills/Abilities

Clear and proficient verbal and written communication even under pressure
Common knowledge of vehicle components and the common reasons for vehicle failure
Demonstrates problem solving and listening skills to evaluate member safety as well as the ability to discern safety issues and respond appropriately
Ability to drive a manual/automatic shift vehicle

Education & Experience/Licenses & Certification

Two (2) years of experience in a customer contact role
Education and training. I.E.: AAA Compliance Training, RPST,TSAAC, Lock-out, PSP, Battery Service Training
Vocational technical automotive training/certification or equivalent experience (preferred)
ASE (Automotive Service Excellence) certification(preferred)

Work Environment/Physical Requirements

Apply Today

Automotive Technician

Phoenix, Arizona

Are you looking to work for a stable, growing company, with busy shops, where you can be 100% productive and earn amazing money? AAA Is currently looking for Automotive Technician for our busy Camelback location at 1050 E Camelback Rd, Phoenix 85014. If you are tired of working for a shop that is unstable or frequently changing owners, doesn't provide medical benefits or paid time off, doesn't invest in your development or provide advancement opportunities... AAA PROVIDES ALL THAT AND MORE!!!! Our shops are not only stable, but we are currently growing and adding several new shops yearly, which brings opportunities for advancement. Our Technicians have the potential to be 100% productive and earn great money, we invest in our Team Members development and help pay for an ASE certifications or continued education in the Automotive field.

Why Work For Us?

Sign On Bonus- $2,500 for joining our team
Great Pay- Up to $35.00 hourly/Wrench rate with additional bonus and incentive plan to help you earn more.
Environment – Busy climate controlled shops with new equipment and a teamwork mentality
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match.
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan.
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.

Essential Functions

Complete vehicle inspection form and vehicle diagnostic form and submit to service advisor.
Successfully complete automotive service and repair work qualified to preform.
Perform work according to safety guidelines.
Inspect vehicles for additional needed repairs or maintenance and recommend them to the service advisors for sale to customers.

Knowledge/Skills/Abilities

Common knowledge of vehicle components and the common reasons for vehicle failure
Demonstrates problem solving and listening skills to evaluate member safety as well as the ability to discern safety issues and respond appropriately
Participate in ongoing training as assigned by management.
Study technical bulletins, industry magazines, and technical web sites.

Education & Experience/Licenses & Certification

Valid Driver’s license and current 39 month driving record.
2 ASE Certifications preferred
Candidate will be required to re-certify in at least 2 areas at the next testing cycle as a condition of employment.
Technical Training preferred

Work Environment/Physical Requirements

May be exposed to chemicals, pneumatic air, electrical, lifting, tripping and/or falling, drives member and/or company vehicle.

#MCC

Apply Today

Call Receiver - Work From Home - MUST LIVE IN UTAH

Clearfield, Utah

Insurance Sales Associate

San Jose, California

Why work for us?

Paid Training – Paid training. Extensive training program will help ensure a seamless transition into an Insurance Agent position.
Licensing Assistance – AAA will reimburse a portion of the costs of licensure.
Advancement Opportunities – Opportunity to advance to an Insurance Agent within the first 60 days.
No Overhead Costs – W-2 structure with dedication space in a AAA NCNU branch.
Compensation – Generous commission structure with the ability to earn commission on every policy.
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay.
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan.
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

Summary:

Insurance Associates serve our Members by selling Property & Casualty and Roadside Assistance insurance that meets the Member’s needs.

Essential Functions

Uses sales techniques and product knowledge to identify customer-specific needs to generate new sales, retain existing insured’s and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.
Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Associate’s manager.
Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.
Consistently provides all Members with a sales and service experience that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.
Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.
Responds to customer inquiries and requests relating to insurance products and membership.
Researches and resolves customer service issues. Often assists the insured in initiating the first notice of loss on claims.

Education & Experience/Licenses & Certification

High school diploma or GED required. Bachelor's degree in a relevant field preferred.
2 to 4 years of sales experience preferred.
Currently possesses, or has the ability to acquire unrestricted state issued license(s) required to place property and casualty insurance within twenty-one (21) calendar days of start date. Depending on start date, active property and casualty license(s) may be required.

#IA

#LIS

Apply Today

Insurance Sales Associate

Phoenix, Arizona

Why work for us?

Paid Training – Paid training. Extensive training program will help ensure a seamless transition into an Insurance Agent position.
Licensing Assistance – AAA will reimburse a portion of the costs of licensure.
Advancement Opportunities – Opportunity to advance to an Insurance Agent within the first 60 days.
No Overhead Costs – W-2 structure with dedication space in a AAA branch.
Compensation – Generous commission structure with the ability to earn commission on every policy.
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 4% of pay.
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan.
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

Summary:

Insurance Associates serve our Members by selling Property & Casualty and Roadside Assistance insurance that meets the Member’s needs.

Essential Functions

Uses sales techniques and product knowledge to identify customer-specific needs to generate new sales, retain existing insured’s and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.
Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Associate’s manager.
Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.
Consistently provides all Members with a sales and service experience that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.
Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.
Responds to customer inquiries and requests relating to insurance products and membership.
Researches and resolves customer service issues. Often assists the insured in initiating the first notice of loss on claims.

Education & Experience/Licenses & Certification

High school diploma or GED required. Bachelor's degree in a relevant field preferred.
2 to 4 years of sales experience preferred.
Currently possesses, or has the ability to acquire unrestricted state issued license(s) required to place property and casualty insurance within twenty-one (21) calendar days of start date. Depending on start date, active property and casualty license(s) may be required.

#IA

Apply Today

About Us

We have a 100+ year legacy of solving problems on the road, in the home, and during your travels. A3Ventures is fueling the next 100.

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Keep up with the latest news and ideas from A3Ventures.

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Join our team of change makers

Insurance Sales Associate

Insurance Sales Associate

Lube Technician - With Opportunities For Growth

Tow and Battery/Light Service

Shift Lead

Smart Business, Installation and Service Coordinator

Tow and Battery/Light Service Driver

Tow and Battery/Light Service Driver

Insurance Sales Associate

Insurance Sales Associate

Technical Support Specialist

Home Service Associate - AAA House Manager

Sr. Financial Analyst - HR Division

Impact. Play a key role in innovating the future of auto repair while reinventing AAA and the value propositions we deliver to over 6 Million Members.

Development. Our team is designed to grow business and business leaders. We intend for you to demonstrate your capabilities and leadership skills and earn rapid advancement.

Recognition. We offer a competitive total compensation package including salary, performance bonus, benefits, and 401(k) company match and discretionary contributions.

Lifestyle. We do honorable work, and we practice our values: humility, integrity, teamwork, and service.

Essential Functions

Creates complex models that require subject matter expertise and the ability to understand company operations, objectives, strategies, in order to improve operations within the company and financial decisions.

Provides complex financial and operational analysis to senior management and internal clients. Uses information to develop reports in order to drive results and behaviors.

Participates in preparing the complex components of operating budgets (pricing assumptions, 3rd party agreements, issues involving legal entities, etc.). Must be able to point out and correct errors, faulty assumptions. Likely to develop changes to approach, as needed.

Provides solutions/ recommendations, strategies and actions to senior and executive management.

Participates in the resolution of issues and process improvement opportunities. Likely to create presentations for senior management.

Quickly assesses and interprets financial reports for senior management and alerts them to significant as well as subtle issues and trends. Develops solutions and alternatives.

Knowledge/Skills/Abilities

Consistently displays strong analytical skills that effectively interpret problems and provide compelling and persuasive solutions

Proficient in the use and development of financial models

Strong interpersonal and inter-departmental skills

Has solid knowledge of the industry (preferred)

Ability to identify key drivers of business results (preferred)

Bilingual communication skills (preferred)

Education & Experience / Licenses & Certification

Bachelor's degree in related area (Business Administration, Finance, Accounting, Economics, or equivalent experience and education) or an equivalent combination of education and experience

5-7 of experience in finance or related area (preferred)

Experience in insurance or with a financial institution (preferred)

#CORPORATE

Insurance Sales Associate

Manager, Club Owned Repair

Senior Developer - NodeJS/React - Work From Home Opportunity - Nevada

Lube Technician

Repair Technician II

Telemarketing Agent

Tow Service and Battery/Light Service

Tow and Battery/Light Service Driver

Certified Auto Technician - $2,500 Sign On Bonus

Automotive Repair Technician III

Insurance Agent

Insurance Associate

Infrastructure Engineer IV

Insurance Associate

Insurance Associate

Inside Sales Representative

Fire Alarm Technician

Service Advisor

Call Receiver - Work From Home - MUST LIVE IN ARIZONA

Manager, MSC Sales and Service

Member Care Specialist - GIG Car Share (Location: Clearfield, Utah)

Mobile Security Officer

Insurance Sales Associate

Insurance Sales Associate

Repair Technician II

Insurance Sales Associate

Insurance Sales Associate

Tow and Battery/Light Service Driver

Insurance Sales Associate

Real Time Coordinator

Manager, Club Owned Repair

Manager, MSC ERS

Security Officer

Insurance Sales Associate

Insurance Sales Associate

Sales Associate - Work From Home MUST LIVE IN UTAH

Smart Home Pro, Programming Technician

Service Advisor

Service Advisor

Virtual Home Security Installer

JOB SUMMARY

Provide virtual support to Members installing the Self-Install Kits

Provide virtual support to Members for the completion of their installation