Careers

Join our team of change makers

We’re looking for bright, passionate, and collaborative people to join
our tight-knit team as we innovate in the spirit of service. If this
sounds like you, let’s talk.

Outside Sales Insurance Agent

Scottsdale, Arizona

We're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service. We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members. ​​​We're community minded, and celebrate the growth, development and successes of our diverse Team Members. Whether you’re just starting your journey or looking to grow your career, we’ll support you every step of the way.

Why work for us?

  • Training – You’ll attend a thorough, comprehensive, two week training program at our Phoenix headquarters

  • No Overhead Costs – W-2 structure with available space in a AAA Arizona Branch

  • Compensation - Non recoverable draw or lucrative, uncapped bonus plan with first year production incentives

  • Benefits – Medical, Dental, Vision, wellness program and more!

  • 401k Matching – $1 for $1 company match up to 4% of pay

  • Annual Incentive Plan – Eligibility to participate in AAA Arizona annual bonus plan

  • Paid Time OffAccrual of 17 PTO days per year, nine holidays annually and 24 hours per year earmarked for volunteer activities

  • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Responsibilities:

  • Quote and write personal and commercial lines insurance (auto, homeowner's, life).   

  • Prospect within the community to develop new insurance business and create brand presence. Prospect from various resources.

  • Required to meeting or exceed sales goals set by management

  • Provide customer service to insurance clients.

  • Employees are required to support the lead generation initiative by providing qualified leads to other business lines of AAA Arizona that include Travel and Automotive.   

  • Maintain records, logs and files according to department and club guidelines. Demonstrate thorough and competent skills in both industry and Club computerized systems.

  • May perform other duties as assigned.

Qualifications:

  • High School Diploma or GED required

  • Minimum 3 years of experience independently selling Home and Auto Insurance required

  • Experience selling Life Insurance preferred

  • Valid Arizona Property and Casualty Insurance License

  • Valid Arizona driver's license

We’ll value your skills and experience. We’re building a performance organization with heart and developing a pipeline of tomorrow’s leaders. Your work will be enhanced with training opportunities, a mentoring program and our Promote-from-within philosophy. We celebrate our diversity and leverage the power of many minds.   

#IA Sales

Apply Today

Business Analyst, Senior

Walnut Creek, California

BUSINESS ANALYST, Senior - SALES ANALYTICS

AAA…we're one of the largest Membership organizations in the country and you’ve probably heard of us or seen our stickers, but there’s a lot to us that you don’t know about:

  • We’re big – We have a presence in 7 states, serve over 6 million Members, and generate $4 billion in sales
  • We’re diverse – We have many products and services including roadside assistance, auto repair, insurance, travel advisory, DMV services, and home security
  • We’re innovative – We invest in an incredible amount of innovation through our innovation arm, A3Ventures, where we both invest in other businesses through venture capital and start our own businesses; check out Gig Car Share and AAA House Manager: https://www.a3ventures.co/
  • We’re leading edge – We are helping pioneer the autonomous vehicle market, operating the largest autonomous vehicle testing facility in the country… and we run our own autonomous vehicle shuttle on the Las Vegas Strip
  • We’re service oriented – The selling, the innovation, the size, it’s all in an effort to better serve our members, which is the underlying motive in all our decisions 
  • We care – AAA is committed to communities and have many community based programs including AAA School Safety Patrol, Car Seat Inspection, and disaster preparedness

Essential Functions

• Performs financial evaluations on operations / products and develops/implements financial strategies covering a wide range of issues affecting business unit decision, profits and financial strength. Determines possible implications on various divisions/ departments and makes recommendations as needed.

• Reviews and provides recommendations on  the business unit’s operational / product / financial reports. Interprets the contents for  management, alerts them to significant issues and / or opportunity trends.

• Based on  findings of identified trends and analysis conducted, participates in the

development of division’s business plan in support of corporate objectives.

• Reviews the tracking and reporting methodologies and recommends better ways to track and trend collected data to provide management with more meaningful ways to review the data.

• Reports on  key metrics and provides recommendations to improve the division’s efficiency.

Knowledge/Skills/Abilities

• Strong mathematical skills needed

• Advanced analytical skills to effectively identify problems and develop solutions

• Advanced organizational skills

• Has strong business writing skills

• Project management experience skills to accurately complete detail data assignments, understand and interpret broad operational / product / financial concepts and their application to the business unit and AAA

• Proficient in the use and development of operational / product / financial concepts as they apply to business unit and AAA

• Advanced interpersonal and inter-departmental skills

• Advanced understanding of AAA business strategy

• Strong understanding of the use and development of operational models and other related reporting software (preferred)

Education & Experience / Licenses & Certification

• Bachelor's degree in related area or an equivalent combination of education and experience

• 5+ years experience conducting financial and/or business analysis

Apply Today

Life Insurance Agent

Los Gatos, California

AAA is known for providing exceptional products, service and experiences to our members. Life insurance is no exception.  Our unique Life Insurance Specialist role works collaboratively with branch teams to provide a knowledgeable examination of our members life insurance needs.

Why work for us?

  • No Overhead Costs – W-2 structure with dedication space in a AAA NCNU branch
  • Training - Accelerated training program for experienced agents
  • Compensation - Base plus commission platform with eligibility of annual merit increase, renewals and first year production bonuses
  • Benefits – Medical, Dental , Vision
  • 401k Matching – $1 for $1 company match up to 6% of pay
  • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan
  • Paid Time Off – Ten hours per month, ten holidays annually, one floating holiday and 24 hours per year earmarked for volunteer activities
  • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Life Insurance Specialist Responsibilities

  • Provide life sales support and training on lead development and identification for frontline team employees, Insurance Sales Agents (P&C), and other staff
  • Keep current in the industry by maintaining continuing education for licensure, as well as consistently staying well-informed of updates, changes and other developments in policy and/or external practices
  • Develop an annual business plan that includes input and involvement with your manager to ensure goals are met and responsibilities are determined, including new business life sales, quality standards, as well as building outstanding customer relationships.
  • Follow company-approved sales processes during the completion of any required financial, activity and sales reporting
  • Review plan objectives and reassess strategies in order to align performance relative to annual sales goals
  • Ensure compliance with  and AAA Life regulations, as well as external regulations

Education & Experience/Licenses & Certification

  • High School Diploma or GED; a valid driver’s license; and an active State Resident Life Insurance License.
  • Bachelor’s Degree in a related area or an equivalent combination of education and experience and a minimum 6 months experience in Life Insurance and/or Annuity Sales.
  • CLU, ChFC and/or LUTCF Designations a plus.

#LifeSales

Apply Today

Life Insurance Agent

Vallejo, California

We're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service. We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members. We're community minded, and celebrate the growth, development and successes of our diverse Team Members.

Essential Functions

  • Maximizes life insurance market penetration with current members and property/casualty insureds and stays vigilant for new sales opportunities. Maintains high quality production and persistent standards to assure profitable growth.  Identifies and develops sales opportunities within the community. Follows company approved sales process in the completion of required financial, activity and sales reporting.

  • Provides life sales support and training on lead development and identification for the frontline employees, Insurance Sales Agents (P/C) and other staff who come in contact with members/ insureds.  Establishes and maintains strong working relationships with front line employees, Sales Agents and the branch management team. Notifies Agents in a timely manner of result with referred lead. Provides leads from life insureds and other calls to Sales Agents for other products/services, i.e., membership, auto/homeowners and travel insurance.

  • Stays well-informed of changes and developments in policy and/or external practices. Attends meetings to obtain information, provide input, keep lines of communication open, stay updated and offer sales ideas when appropriate.  Keeps current in industry; maintains continuing education for licensure.

  • Develops annual business plan with input and involvement from the Life Sales Manager to meet goals and determine responsibilities, including new business life sales, quality standards, as well as building outstanding customer relationships. Reviews plan objectives and reassesses strategies to align performance relative to annual sales goals.

  • Ensures compliance with NCNU and AAA Life and regulations, as well as external regulations

Knowledge/Skills/Abilities

  • Strong interpersonal, presentation and communication skills needed to interact with staff, members and insureds effectively

  • Ability to cultivate relationships with peers and staff; educates staff to make referrals to Life Insurance

Agents

  • Computer skills in basic software applications, and navigating business applications specific to life insurance

  • Demonstrated skills in selling life insurance and annuities; Skills to develop, track and effectively follow up on leads (preferred)

  • Strong knowledge in sales techniques, life product line illustrations, features and benefits (preferred)

  • Demonstrated skills in prospecting and lead generation abilities (preferred)

  • Bilingual communication skills (preferred)

Education & Experience / Licenses & Certification

  • High School Diploma or GED

  • Valid Automobile Operator's License

  • Active State Resident Life Insurance License

  • Bachelor's degree in a related area or an equivalent combination of education and experience

  • (preferred)

  • 1+ years experience in Life Insurance and/or Annuity Sales (preferred)

  • CLU, ChFC and/or LUTCF Designations (preferred)

Work Environment/Physical Requirements

Works in an office environment sitting at a desk, table or computer workstation for extended periods of time.  May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

 

#LifeSales 

Apply Today

Travel Sales Counselor

Manteca, California

We're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service. We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members. We're community minded, and celebrate the growth, development and successes of our diverse Team Members.

Whether you’re just starting your journey or looking to grow your career, we’ll support you every step of the way.

Essential Functions:

  • Sells International & Domestic vacation packages, cruises, tours, hotel, car rental, rail and air travel
  • Owns the relationship with the member from beginning to end of each travel related transaction
  • Researches, evaluates and compares appropriate AAA Travel Partner packages to match up with member needs for  the purpose of “delivering exceptional member experiences” in every transaction
  • Stays current with world events and latest travel industry developments and trends, and provides relevant information to members
  • Processes and interprets travel documents for members purchasing travel products with AAA and inform them of governmental requirements
  • Investigates and responds to travel-related member questions/complaints, and recommends solutions
  • Initiates contact with members and past customers to prospect for new business and encourages repeat business
  • Maintains minimum production goals in the following areas: Travel sales, sales of Travel Partner and proprietary products (i.e. Sojourns, AAA Vacations)
  • Cross-sells products and services (e.g., insurance (P&C, Life), new membership accounts, etc.)

Knowledge/Skills/Abilities:

  • Ability to clearly communicate (verbal and written) in English
  • Basic computer (e.g., Microsoft Word, Outlook, etc.) and industry specific applications (e.g., Galileo, VAX, etc.) and telephone skills
  • GDS experience required (Apollo/Galileo/Travelport)
  • Detailed knowledge of travel products
  • Knowledge of worldwide geography, the ability to read and interpret maps and brochures
  • Self-motivated sales drive and documented sales success
  • Ability to work efficiently both independently and as part of a team
  • Bilingual communication skills are a plus

Education & Experience / Licenses & Certifications:

  • 2 years of recent experience selling international and domestic travel services
  • Travel Institute certification as “CTA, CTC, or CTIE” preferred

Work Environment/Physical Requirements:

Works in an office environment sitting at a desk, table or computer workstation for extended periods of time. May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 70-80 percent of the time spent on the job involves the use of a personal computer.

 

 

Apply Today

Director, Growth Marketing - GIG Car Share

Berkeley, California

Located in Downtown Berkeley, A3Ventures is the innovation lab and capital investment engine of AAA. We anticipate needs and shape innovations to help people make sense of our rapidly changing world.

The first new venture to be launched by A3Ventures is GIG Car Share, Northern California's first one-way car share business – positioned at the intersecting trends of mobility, collaborative consumption, and sustainability. We are looking for a Head of Growth to join our team.

As Director of Growth Marketing at GIG Car Share, you will be responsible for driving Member acquisition by scaling and leading our next phase of profitable growth. Our ideal candidate has a proven ability to grow critical KPI’s such as app store views, downloads, enrollments, trials and repeat usage.  You should possess an analytical mindset and profit orientation while thriving in an environment of fast testing, measuring, and iterating in pursuit of goals and objectives.

Essential Job Functions:

Growth Strategy, Execution & Optimization: Create and own a multi-channel, evolving growth strategy based on product needs: SEO/ASO, SEM, DSPs, social paid and community/influencer development, word of mouth, email marketing, push notifications, traditional, mobile native and web, programmatic display, etc. Design, launch and optimize campaigns across multiple online channels that meet financial and KPI objectives by getting our audience to take specific and measurable actions. Increase our reach, engagement and loyalty across all platforms. Uncover and leverage new emerging platforms to create new growth opportunities.

Lead Generation & Member Acquisition: Drive consumer traffic to website, landing pages, and social media with the intent of optimizing & increasing conversion rates. Convert insights into action - see Member acquisition process through from ideation to execution. Develop and implement a robust Member engagement/retention strategy to effectively manage Member churn.

Test & Learn: A/B test new and unique ideas based on a deep understanding of data. You will be able to immediately see the impact of your work.

Analyze: Use analytical techniques to identify and unblock bottlenecks; define the KPIs and goals for success; analyzing Member data and users’ feedback.

What You’ve Done:

Growth Marketing & Hacking:  You have been responsible for growth strategy, execution, and optimization for a few products or services and have the conversion metrics to show for it. You have a proven track record of success in scaling and automating growth processes through cross channel user acquisition and retention initiatives.

Strategic Planning and Future Visioning:  You’ve developed and executed effective strategies as well as consumer visioning and led their deployment to accelerate e-commerce sales growth.

Data Analysis: You have strong analytical skills and experience with data analysis and reporting. Strength in strategic data interpretation and visual representation of data is required.

A/B Testing experience: You love to (A/B) test, know how your target audience moves, and how you can trigger and capture their attention.

Actionable Results: You are relentless in the pursuit of growth, and know how to win new business.

What You’ll Need to Succeed:

8+ years’ experience in marketing -- including 4+ in a direct-response/acquisition/audience.

Deep experience with using analytical tools and interpreting data to drive decisions and behavior.

Bachelor’s Degree required.  MBA or Master’s a plus.

Strong track record of building growth hack programs that have measurable impact.

Transformational leadership qualities, emotional intelligence, an executive presence and a startup mindset.

#innovation

Apply Today

Accounting Analyst

Phoenix, Arizona

ACCOUNTING ANALYST

AAA…we're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service. We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.  We're community minded, and celebrate the growth, development and successes of our diverse Team Members.  Whether you’re just starting your journey or looking to grow your career, we’ll support you every step of the way.

Why Work for us:

  • Impact. Play a key role in innovating the future of auto repair while reinventing AAA and the value propositions we deliver to over 6 Million Members.
  • Development. Our team is designed to grow business and business leaders. We intend for you to demonstrate your capabilities and leadership skills and earn rapid advancement.
  • Recognition. We offer a competitive total compensation package including salary, performance bonus, benefits, and 401(k) company match and discretionary contributions.
  • Lifestyle. We do honorable work, and we practice our values: humility, integrity, teamwork, and service.

Our Accounting Analyst will be responsible for a variety of tasks such as verifying, billing, account reconciliation, posting, computing and summarizing accounting and billing records; preparing financial exhibits and reports; ensuring compliance with company procedures; identifying and correcting questionable entries. They will use professional concepts to complete work and resolve problems of moderate scope and complexity.

Essential Functions

Monitors, controls, reconciles and maintains financial activity and balances of accounts. Ensures transactions are posted to proper accounts.  Identifies, researches and corrects questionable transactions. Ensures sub-systems transactions are recorded correctly and transmitted to the GL correctly.  May provide complex reconciliations and analyses in preparation of information to support both external and internal audit review and prepares recommendations for changes as needed.

  • Provides, acquires and exchanges reconciliation information with business partners. Acts as a liaison and provides coaching to the business partners to facilitate quality of reconciliations.
  • Resolves escalated and/or complicated customer inquiries and concerns. Brings unresolved issues to management with recommendation on how to proceed.
  • Prepares a variety of management reports and analyses to include summaries of financial transactions, new services or procedures/policies.
  • May participate in Accounting Services projects to include the development of new systems, products and entities.  Documents processes and procedures for a variety of activities and workflows.
  • May act as team lead for operational staff.  Is a resource on more complex processing issues, researching financial discrepancies and escalated customer service and vendor concerns.

Knowledge/Skills/Abilities

  • Sound knowledge of insurance/travel/members business practices and procedures as related to financial accounting and/or statutory requirements
  • Knowledge of Generally Accepted Accounting Principles
  • Sound analytical and organizational skills
  • Sound account analysis and reconciliation skills to handle work of moderate complexity
  • Sound skills in Workday, Excel, Word and Access
  • Skills to present information in a clear and concise manner both in writing and verbally to all levels of management

Education & Experience / Licenses & Certification

  • Bachelor's degree with emphasis on Business Administration, Finance or Accounting preferred or equivalent experience
  • 2-4 years previous relevant work experience

Apply Today

Member Experience Associate

Phoenix, Arizona

We're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service. We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
 

Why work for us?

  • Benefits – Access to Medical, Dental, and Vision program and more! 
  • 401k Matching – $1 for $1 company match up to 4% of pay 
  • Annual Incentive Plan – Eligibility to participate in AAA annual bonus plan 
  • Paid Time Off – Accrual of 17 PTO days your first year, nine paid holidays annually, and 24 hours earmarked for volunteer activities 

Essential Functions:

  • Exhibits AAA guiding principles and core values

  • Performs routine sales, service and operational functions for AAA Members including; DMV, cashiering, auto travel, notary and insurance sales support, with expectations for maintaining required standards, policies and procedures

  • Understands and actively promotes products and services to achieve individual goals in support of meeting organization goals and objectives 

  • Overcomes obstacles that create barriers to Team Member or branch efforts

  • Identifies process improvement opportunities and proposes solutions

  • Acts as an agent for change while promoting AAA’s guiding principles and core values

Knowledge/Skills/Abilities:

  • Demonstrates sales and service skills. Able to effectively interact, face-to-face, with new, prospective and existing Members.

  • Accuracy and comfort handling money, making change, balancing cash drawer.

  • Good computer skills, proficient in both reading and basic arithmetic.

  • Good written and verbal communication skills in person and over the phone.

  • Ability to multitask in response to requests, requirements and Member/Team Member expectations. Ability to accept feedback and correct course as necessary.

Experience & Licenses/Certifications:

  • Two years of sales or customer service experience required

  • Experience working with sales and service standards and goals

  • Current & valid Driver's License with clean history may be required

  • Bonding and fingerprinting may be required

  • P&C Licensing preferred

Work Environment/Physical Requirements:

Works in a variety of office environments where standing, walking or sitting at a desk, table or computer workstation may be required for extended periods of time. May travel by car, plane or other form of transportation to attend business meetings or conferences. May be required to work in one or more locations in a defined service area. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

#MEA

Apply Today

Member Service and Sales Associate

Reno, Nevada

We're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service. We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
 

Why work for us?

  • Benefits – Access to Medical, Dental, and Vision program and more! 
  • 401k Matching – $1 for $1 company match up to 6% of pay 
  • Annual Incentive Plan – Eligibility to participate in AAA annual bonus plan 
  • Paid Time Off – Accrual of 17 PTO days your first year, nine paid holidays annually, and 24 hours earmarked for volunteer activities 

Essential Functions:

  • Exhibits AAA guiding principles and core values

  • Performs routine sales, service and operational functions for AAA Members including; DMV, cashiering, auto travel, notary and insurance sales support, with expectations for maintaining required standards, policies and procedures

  • Understands and actively promotes products and services to achieve individual goals in support of meeting organization goals and objectives 

  • Overcomes obstacles that create barriers to Team Member or branch efforts

  • Identifies process improvement opportunities and proposes solutions

  • Acts as an agent for change while promoting AAA’s guiding principles and core values

Knowledge/Skills/Abilities:

  • Demonstrates sales and service skills. Able to effectively interact, face-to-face, with new, prospective and existing Members.

  • Accuracy and comfort handling money, making change, balancing cash drawer.

  • Good computer skills, proficient in both reading and basic arithmetic.

  • Good written and verbal communication skills in person and over the phone.

  • Ability to multitask in response to requests, requirements and Member/Team Member expectations. Ability to accept feedback and correct course as necessary.

Experience & Licenses/Certifications:

  • Two years of sales and customer service experience required

  • Experience working with sales and service standards and goals

  • Current & valid Driver's License with clean history may be required

  • Bonding and fingerprinting may be required

  • P&C Licensing preferred

Work Environment/Physical Requirements:

Works in a variety of office environments where standing, walking or sitting at a desk, table or computer workstation may be required for extended periods of time. May travel by car, plane or other form of transportation to attend business meetings or conferences. May be required to work in one or more locations in a defined service area. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

#MEA

Apply Today

Automotive Technician II

San Rafael, California

We're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service. We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Under direct supervision, performs automotive routine maintenance and services. Responsible for meeting production standards for Tech I level. Maintains safe working environment and performs work according to established safety standards. Performance goals are set by production, quality and customer service scores when possible. Occasionally uses diagnostic equipment and tools provided by facility. Some personal tools may be required.

Essential Functions

  • Performs routine vehicle inspections, oil changes, other fluids services (brake fluid, coolant, transmission, etc.), flat tire repair, tire dismounting/mounting/balancing and other maintenance-related services.
  • Interprets and completes work orders and related documentation assigned by shop manager. Documents include, but are not limited to, parts requisitions, diagnostics reports, inspection forms and recommendations.
  • Assists other technicians as assigned.
  • Maintains clean and orderly work area. Returns shop supplied equipment to proper locations, ready for other technicians to use.

Knowledge, Skills and Abilities

  • High School diploma or equivalent certification or experience.
  • Automotive trade school certification or equivalent experience
  • 0 – 2 years experience in inspecting and repairing cars and light trucks

Education, Work Experience,  Licenses & Certifications

  • High school diploma or equivalent
  • Automotive trade school certification or equivalent experience
  • 0 – 2 years Experience in inspecting and repairing cars and light trucks
  • ASE certification or equivalent knowledge in areas of repair responsibility
  • California Smog License 

Apply Today

Certified Technician

Tucson, Arizona

We're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service.


We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  

We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
 

We work hard to create an environment where you can thrive and where you use your skills and talents to help us deliver legendary Member service. You’ll help have a positive impact on the diverse communities we serve, too.

Why AAA?

  • Hourly Pay, Wrench Rate with bonus and incentive plan

  • $2500 Signon Bonus

  • Exceptional benefits within 30 days of hire, to include 401k matching

  • 17 Paid Days off and no Sunday work hours

  • Tuition reimbursement for receiving additional ASE certifications

  • A free AAA Membership and numerous employee discounts

What You'll Do.

  • Successfully complete automotive service and repair work qualified to perform.  Perform work according to safety guidelines.  Complete vehicle inspection form and vehicle diagnostic form and submit to service advisor.  Complete documentation of repair work completed.

  • Advises service advisor of change in a vehicles status. Inspect vehicles for additional needed repairs or maintenance and recommend them to the service advisors for sale to customers.

  • Responsible to maintain a safe and clean work area.  Participate in ongoing training as assigned by management. Study technical bulletins, industry magazines, and technical web sites. 

What You've Done.

  • 3-5 years automotive repair experience

  • 2+ ASE Certifications required or equivalent experience.

  • Valid Arizona driver’s license and current 39 month driving record. 

  • Candidates will be considered if certifications have expired within the last 2 years. 

  • Candidate will be required to re-certify in at least 2 areas at the next testing cycle as a condition of employment. 


#AUTO

Apply Today

Inside Sales Representative

Scottsdale, Arizona

AAA recently acquired SafeGuard, the 11th largest smart home security company in the United States, with the vision to become the most trusted brand in this industry. Safeguard, has been Protecting Arizona families and businesses for over 50 years; we are Arizona's largest locally-operated security provider. With an A+ Better Business Bureau Ranking, we prove every day that we love being there for and helping our customers. We work hard to create an environment where you can thrive and use your skills and talents to help us deliver legendary Customer Service. You’ll help positively impact every homeowner and the communities that we serve, too.
You will be part of a team that has a must win attitude matched by an unparalleled support staff. We’re looking for hardworking, self-motivated, individuals with a professional presence. You will be working with a company and a team that is second to none and we are looking for the same!

SUMMARY
The Inside Sales Representative is responsible for generating leads, advancing the sales process, closing new business and achieving/assisting in the achievement of opportunity-based sales quotas. The Inside Sales Representative will conduct research to identify leads and reach business targets through telephone, email, and in person. This individual will also actively participate in the planning and execution of company marketing activities providing vital input based on his/her interactions with prospects.

JOB DUTIES

  • Answer inbound sales calls – to close sale and schedule install or schedule consult for Outside Sales Rep.
  • Overcome objections of prospective customers
  • Emphasize product/service features and benefits, quote prices, discuss credit terms, and prepare sales order forms and/or reports
  • Penetrate all targeted accounts and radiate sales from within client base
  • Collaborate with appropriate team members to determine necessary strategic sales approaches
  • Create and deliver qualified opportunities to other team members
  • Maintain and expand the company’s database of prospects
  • Ensure follow-up by passing leads to appropriate team members with calls-to-action, dates, complete profile information, sources, etc.
  • Set up and deliver sales presentations, product/service demonstrations, and other sales actions
  • Assist in creating RFP responses to potential clients
  • Where necessary, support marketing efforts such as trade shows, exhibits, and other events
  • Make outbound follow-up calls to existing clients via telephone and email cross-sell and up-sell
  • Handle inbound, unsolicited prospect calls and convert into sales
  • Enter new customer data and update changes to existing accounts in the corporate database
  • Attend periodic sales training where applicable
  • Appropriately communicate brand identity and corporate position

REQUIREMENTS

  • University or college degree a plus
  • Two to three years of direct work experience in a sales or telesales capacity
  • Demonstrated ability to convert prospects and close deals and achieve sales quotas
  • Solid experience in opportunity qualification, pre-call planning, call control, account development, and time management
  • Success in qualifying opportunities involving multiple key decision makers
  • Strong knowledge of sales principles, methods, practices, and techniques
  • Strong problem identification and objections resolution skills
  • Able to build and maintain lasting relationships with customers
  • Exceptional verbal communication and presentation skills
  • Excellent listening skills
  • Strong written communication skills
  • Self-motivated, with high energy and an engaging level of enthusiasm
  • Able to perform basic calculations and mathematical figures
  • Ability to occasionally travel and attend sales events or exhibits
  • Ability to work individually and as part of a team
  • High level of integrity and work ethic
  • Experience with customer relationship management software

#SAFE

Apply Today

Insurance Sales Agent

Sparks, Nevada

We're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service. We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
 

Why work for us?

  • Licensing Assistance – If unlicensed, AAA NCNU will reimburse the costs of licensure

  • Training – You’ll attend a thorough, comprehensive, two week training program

  • No Overhead Costs – W-2 structure with dedicated space in a AAA branch

  • Benefits – Medical, Dental, Vision, wellness program and more!

  • 401k Matching – $1 for $1 company match up to 6% of pay

  • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan

  • Paid Time Off – 17 days your first year + nine holidays annually + 24 hours per year designated for volunteer work

Essential Functions:

  • Uses sales techniques and strong product knowledge to identify customer-specific needs to generate new sales, retain existing insureds and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.

  • Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Agent’s manager.

  • Conduct insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.

  • Establishes rapport with the insured that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.

  • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.

  • Responds to customer inquiries and requests relating to insurance products and membership.

  • Researches and resolves complex customer service issues. Often assists the insured in initiating the first notice of loss on claims.

Knowledge/Skills/Abilities:

  • Strong sales skills with a history of effectively developing, tracking, following up on and closing leads.

  • Advanced consultative selling techniques utilizing thorough product knowledge.

  • Knowledge of desktop systems including but not limited to Microsoft Office software applications.

Experience & Licenses/Certifications:

  • 3 to 5 years of relevant sales or insurance industry work experience required.

  • Possesses or has the ability to possess active and unrestricted state issued license(s) required to place property and casualty insurance.

#IA

Apply Today

Member Experience Associate - MVD Services

Sun City West, Arizona

We're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service. We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
 

Why work for us?

  • Benefits – Access to Medical, Dental, and Vision program and more! 
  • 401k Matching – $1 for $1 company match up to 4% of pay 
  • Annual Incentive Plan – Eligibility to participate in AAA annual bonus plan 
  • Paid Time Off – Accrual of 17 PTO days your first year, nine paid holidays annually, and 24 hours earmarked for volunteer activities 

Essential Functions:

  • Exhibits AAA guiding principles and core values

  • Performs routine sales, service and operational functions for AAA Members including; DMV, cashiering, auto travel, notary and insurance sales support, with expectations for maintaining required standards, policies and procedures

  • Understands and actively promotes products and services to achieve individual goals in support of meeting organization goals and objectives 

  • Overcomes obstacles that create barriers to Team Member or branch efforts

  • Identifies process improvement opportunities and proposes solutions

  • Acts as an agent for change while promoting AAA’s guiding principles and core values

Knowledge/Skills/Abilities:

  • Demonstrates sales and service skills. Able to effectively interact, face-to-face, with new, prospective and existing Members.

  • Accuracy and comfort handling money, making change, balancing cash drawer.

  • Good computer skills, proficient in both reading and basic arithmetic.

  • Good written and verbal communication skills in person and over the phone.

  • Ability to multitask in response to requests, requirements and Member/Team Member expectations. Ability to accept feedback and correct course as necessary.

Experience & Licenses/Certifications:

  • Two years of sales or MVD customer service experience required

  • Experience working with sales and service standards and goals

  • Current & valid Driver's License with clean history may be required

  • Bonding and fingerprinting may be required

  • Active AZ MVD Certification required

  • P&C Licensing may be required

Work Environment/Physical Requirements:

Works in a variety of office environments where standing, walking or sitting at a desk, table or computer workstation may be required for extended periods of time. May travel by car, plane or other form of transportation to attend business meetings or conferences. May be required to work in one or more locations in a defined service area. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

#MEA

Apply Today

Inventory Control Specialist

Phoenix, Arizona

A career with AAA Northern California, Nevada, Utah, Arizona, and Mountain West is unique, just like you.

We’re a mission-driven Member services organization. We have a saying here at AAA that we aspire to be America’s most trusted organization absolutely famous for doing the right thing. With more than four million Members, our purpose is to bring peace of mind to Members so that they can enjoy life more.

Duties

We work hard to create an environment where you can thrive and where you use your skills and talents to help us deliver legendary Member service. You’ll help have a positive impact on the diverse communities we serve, too.

Responsible for daily processing of auto glass transactions and/or cash receipts, and inventory status.  Required daily functions may include: ordering auto glass replacement supplies, auditing sales, recording and reconciling receipts, processing vendor payments, and return credits.  Maintain vendor price files and updating special pricing on purchase orders. 

Maintain inventory of auto glass and non-glass parts including ordering and managing stock levels.

Manages promotions items including inventory tracking, and mailing process.

Other Duties as assigned.

Education and Experience

High School Diploma Required

3-5 years experience

General accounting, inventory control, and billing processes.  
Auto glass industry experience preferred
Computer proficient with intermediate MS Office skills.  Must have strong Excel skills.

We’ll value your skills and experience. We’re building a performance organization with heart and developing a pipeline of tomorrow’s leaders. Your work will be enhanced with training opportunities, a mentoring program and our Promote-from-within philosophy. We celebrate our diversity and leverage the power of many minds.   

Apply Today

Cyber Security Lead (PCI, Application, and Cloud Security)

Walnut Creek, California

CYBER SECURITY LEAD

AAA…we're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service. We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.  We're community minded, and celebrate the growth, development and successes of our diverse Team Members.  Whether you’re just starting your journey or looking to grow your career, we’ll support you every step of the way.

Why Work for us:

  • Impact. Play a key role in innovating the future of auto repair while reinventing AAA and the value propositions we deliver to over 5.9M Members.
  • Development. Our team is designed to grow business and business leaders. We intend for you to demonstrate your capabilities and leadership skills and earn rapid advancement.
  • Recognition. We offer a competitive total compensation package including salary, performance bonus, benefits, and 401(k) company match and discretionary contributions.
  • Lifestyle. We do honorable work, and we practice our values: humility, integrity, teamwork, and service.

The Security lead is responsible for ensuring adherence to the Club’s information security strategy, programs and best practices. This is a highly visible hands-on position responsible for identifying and mitigating security risks across functions such as Corporate, Operations, ERS and Information Services.  This individual is the resident security expert, and will security initiatives focused on PCI, Application, and Cloud security.

Essential Functions

  • Direct the areas of identity & access management, infrastructure security operations, security monitoring & reporting, application & data protection, compliance, business  continuity planning and disaster recovery.
  • Oversee all aspects of enterprise information technology security
  • Identify security risks and develop solutions to eliminate or minimize them
  • Maintain security policies and procedures
  • Lead the corporate technology security incident response process
  • Drive successful enforcement of security policies and procedures
  • Manage security and operational assessments
  • Manage remediation of any findings from internal or external assessments
  • Lead implementation of security initiatives and projects
  • Work with business units to design, implement and maintain business continuity and disaster recovery programs
  • Implement and supervise corporate security awareness programs and required training for employees
  • Maintain up-to-date knowledge of the IT security industry including awareness of new or revised security solutions, improved security processes and the development of new attacks and threat vectors.
  • Select and acquire additional security solutions or enhancements to existing security solutions to improve overall enterprise security as per the enterprise’s existing procurement processes.
  • Oversee the deployment, integration and initial configuration of all new security solutions and of any enhancements to existing security solutions in accordance with standard best operating procedures generically and the enterprise’s security documents specifically.
  • Ensure the confidentiality, integrity and availability of the data residing on or transmitted to/from/ through enterprise workstations, servers and other systems and in databases and other data repositories.
  • Ensure the enforcement of enterprise security documents.
  • Supervise all investigations into problematic activity and provide on-going communication with senior management.
  • Supervise the design and execution of vulnerability assessments, penetration tests and security audits.
  • Perform regular security awareness training for all employees to ensure consistently high levels of compliance with enterprise security documents.
  • Engage in ongoing communications with peers in Information Services as well as the various business groups to ensure enterprise wide understanding of security goals, to solicit feedback and to foster co-operation.

Knowledge/Skills/Abilities

  • Extensive experience in enterprise security architecture design.
  • Extensive experience in enterprise security document creation.
  • Experience in designing and delivering employee security awareness training.
  • Experience in developing Business Continuity Plans and Disaster Recovery Plans.
  • Proven ability to lead complex initiatives in a matrix management paradigm.
  • Issue/problem management and resolution skills, advanced time management, planning and multitasking aptitude.
  • Strong understanding and experience with privacy and regulatory compliance including information security enterprise risk assessments, PCI remediation, data protection and strategy.
  • Strong leadership, communications and presentation skills with the ability to clearly communicate status to senior management team
  • Hands on MS Office and related productivity and communication tools
  • Deep understanding and thought leadership in managed hosting services, IaaS and PaaS and the Cloud infrastructure and platform offering, structure and technologies.
  • Experience successfully establishing secure IT operations and/or applications, experience working in an XaaS providers is helpful. Cloud provider experience coupled with data center experience (hybrid ops) is an ideal mix of background
  • Must have experience in developing and creating policies in support of compliance initiatives with excellent knowledge of Sarbanes-Oxley requirements, Payment Card Industry Standards, Health Insurance Portability and Accountability Act, internal IT Audit Standards and Risk Management.
  • Solid Project Management skills
  • Excellent communications and interpersonal skills
  • Vendor management skill

Education & Experience / Licenses & Certification

  • College diploma or university degree in the field of computer science and/or 15 years equivalent work experience.
  • 10+ years successful career experience in progressively more responsible information systems and technology including at least 5+ years in IT security leadership and/or management roles
  • One or more of the following certifications:
  • PCI Professional (PCIP)
  • PCI Internal Security Assessor (ISA)
  • Certified Secure Software Lifecycle Professional
  • (ISC)2 CISSP

#CORPORATE

Apply Today

Sr. Accounting Analyst

Phoenix, Arizona

SENIOR ACCOUNTING ANALYST

AAA…we're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service. We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.  We're community minded, and celebrate the growth, development and successes of our diverse Team Members.  Whether you’re just starting your journey or looking to grow your career, we’ll support you every step of the way.

Why Work for us:

·        Impact. Play a key role in innovating the future of auto repair while reinventing AAA and the value propositions we deliver to over 6 Million Members.

·        Development. Our team is designed to grow business and business leaders. We intend for you to demonstrate your capabilities and leadership skills and earn rapid advancement.

·        Recognition. We offer a competitive total compensation package including salary, performance bonus, benefits, and 401(k) company match and discretionary contributions.

·        Lifestyle. We do honorable work, and we practice our values: humility, integrity, teamwork, and service.

Our Senior Accounting Analyst will be responsible for a variety of accounting services tasks including account reconciliation, preparing financial exhibits and reports, ensuring compliance with company procedures. Uses professional concepts to complete work and resolve problems of moderate scope and complexity. Role requires in-depth systems knowledge that will enable the individual to take a lead role in the implementation of software tools within the finance function. Conducts and documents operational, product, and financial activities within a business unit, relying on experience and judgment to plan and accomplish goals. Supports overall business strategy and corporate objectives by performing analysis to identify business needs and assist in formulating solutions to business problems or processes.

Essential Functions

• Collects operational and financial data, conducts research and preforms complex analysis.

• Determines possible implications on various departments and offers recommendations for process and system optimization.

• Reviews and analyzes the business units’ operational financial reporting needs.

• Develops and prepares relatively complex Product and Operational reports for management.

• Performs financial variance and trending analysis. Supports findings with research, statistical analysis, rationale, and other related activities for use in management decisions. These include financial and analytical models for decision making.

• Monitors, controls, reconciles and maintains financial activity and balances of accounts. Ensures transactions are posted to proper accounts.

• Identifies, researches and corrects questionable transactions. Ensures sub-systems transactions are recorded correctly and transmitted to the GL correctly.

• May provide complex reconciliations and analyses in preparation of information to support both external and internal audit review and prepares recommendations for changes as needed.

• Provides, acquires and exchanges reconciliation information with business partners. Acts as a liaison and provides coaching to the business partners to facilitate quality of reconciliations.

• Resolves escalated and/or complicated customer inquiries and concerns. Brings unresolved issues to management with recommendation on how to proceed.

• Prepares a variety of management reports and analyses to include summaries of financial transactions, new services or procedures/policies.

• May participate in Accounting Services projects to include the development of new systems, products and entities. Documents processes and procedures for a variety of activities and workflows.

• May act as lead for operational staff.  Acts as a resource on more complex processing issues, researching financial discrepancies and escalating customer and vendor concerns as necessary.

Knowledge/Skills/Abilities

• Knowledge of insurance/travel/members business practices and procedures as related to financial accounting and/or statutory requirements

• Knowledge of Generally Accepted Accounting Principles

• Sound analytical and organizational skills

• Sound skills in Workday, Excel, Word and Access

• Excellent oral and written communication skills

• Skills to prepare and present materials to all levels within origination

Education & Experience / Licenses & Certification

• Bachelor's degree with emphasis on Business Administration, Finance or Accounting or equivalent experience

• 5 to 7 years of experience with direct experience as a business systems analyst.

Apply Today

Principal Internal Auditor

Phoenix, Arizona

PRINCIPAL INTERNAL AUDITOR

AAA…we're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service. We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.  We're community minded, and celebrate the growth, development and successes of our diverse Team Members.  Whether you’re just starting your journey or looking to grow your career, we’ll support you every step of the way.

Why Work for us:

·        Impact. Play a key role in innovating the future of auto repair while reinventing AAA and the value propositions we deliver to over 6 Million Members.

·        Development. Our team is designed to grow business and business leaders. We intend for you to demonstrate your capabilities and leadership skills and earn rapid advancement.

·        Recognition. We offer a competitive total compensation package including salary, performance bonus, benefits, and 401(k) company match and discretionary contributions.

·        Lifestyle. We do honorable work, and we practice our values: humility, integrity, teamwork, and service.

The Principal Internal Auditor role at AAA supports the overall business strategy and corporate objectives by performing sensitive, complex audits to identify and remediate internal control deficiencies which can generate organizational risk by failing to meet strategic, operational and financial goals. This auditor holds in depth knowledge in multiple areas of the business and/or of internal audit processes and procedures. This role may act as in-charge auditor on large, intricate audits that guide business decisions to improve internal controls. This role is expected to provide guidance, mentorship and training to develop new or inexperienced associates with accountability for team success.

Job Responsibilities

1. Works independently performing complex audits/projects including: defining audit objectives, developing audit programs and identifying and testing internal controls. Looks for opportunities to improve the efficiency and effectiveness of business processes.

2. Communicates the results of the audits performed via formal audit reports. Ensures draft reports submitted for management review meet department standards.  Coordinates client responses to recommended actions and follows up on outstanding findings to ensure issues are corrected.

3. Assigns, reviews and suggest improvements on the work of other auditors regarding audits/projects being lead. Provides training and peer feedback to other auditors on a project basis and ensures all work meets IIA and IA department standards prior to being submitted for management review.

4. Serves as a consultant to business units and project managers on internal controls and process dependencies between organizational units.

Knowledge and Skills

  • Strong written and verbal  skills to communicate clearly with clients of varying levels
  • Experience writing formal audit reports
  • Ability to apply critical thinking and analytical techniques
  • Advanced knowledge of IIA professional standards
  • Ability to quickly comprehend the critical inputs, outputs and processes in a variety of business units and apply that understanding when performing audit projects
  • Understanding of IT risk assessment and audit procedures
  • Knowledge of property and casualty insurance (preferred)
  • Knowledge of ACL software (preferred)
  • Advanced knowledge of TeamMate software (preferred)
  • Detail oriented

Education and Experience

  • Bachelors or higher level degree preferably in Finance, accounting, or a related field of study/or has equivalent experience
  • 7-10 years’ experience in auditing, accounting, and/or financial analysis required
  • Minimum of 4 years of recent audit experience required
  • Certification (CPA, CIA, CISA, CFE) preferred
Apply Today

Travel Sales Counselor

Tucson, Arizona

We're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service. We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members. We're community minded, and celebrate the growth, development and successes of our diverse Team Members.

Whether you’re just starting your journey or looking to grow your career, we’ll support you every step of the way.

Essential Functions:

  • Sells International & Domestic vacation packages, cruises, tours, hotel, car rental, rail and air travel
  • Owns the relationship with the member from beginning to end of each travel related transaction
  • Researches, evaluates and compares appropriate AAA Travel Partner packages to match up with member needs for  the purpose of “delivering exceptional member experiences” in every transaction
  • Stays current with world events and latest travel industry developments and trends, and provides relevant information to members
  • Processes and interprets travel documents for members purchasing travel products with AAA and inform them of governmental requirements
  • Investigates and responds to travel-related member questions/complaints, and recommends solutions
  • Initiates contact with members and past customers to prospect for new business and encourages repeat business
  • Maintains minimum production goals in the following areas: Travel sales, sales of Travel Partner and proprietary products (i.e. Sojourns, AAA Vacations)
  • Cross-sells products and services (e.g., insurance (P&C, Life), new membership accounts, etc.)

Knowledge/Skills/Abilities:

  • Ability to clearly communicate (verbal and written) in English
  • Basic computer (e.g., Microsoft Word, Outlook, etc.) and industry specific applications (e.g., Galileo, VAX, etc.) and telephone skills
  • GDS experience required (Apollo/Galileo/Travelport)
  • Detailed knowledge of travel products
  • Knowledge of worldwide geography, the ability to read and interpret maps and brochures
  • Self-motivated sales drive and documented sales success
  • Ability to work efficiently both independently and as part of a team
  • Bilingual communication skills are a plus

Education & Experience / Licenses & Certifications:

  • HS Diploma or GED required
  • 2 years of recent experience selling international and domestic travel services required
  • Travel Institute certification as “CTA, CTC, or CTIE” preferred

Work Environment/Physical Requirements:

Works in an office environment sitting at a desk, table or computer workstation for extended periods of time. May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 70-80 percent of the time spent on the job involves the use of a personal computer.

Apply Today

service advisor

Folsom, California

Essential Functions

• Promptly meet and great all members/customers in a timely, and courteous manner.

• Handle incoming telephone calls following the proper process.

• Maintain the member/customer scheduling system at the facility.

• Listen and offer the appropriate diagnostic, maintenance, or repair service that meets the member/customer’s needs.

• Provide all members/customers with an estimated completion time, and keep them informed of any

changes in the promised time.

• Maintain proper communication with the service department. Provide accurate and detailed information to technicians to assist in diagnosis.

• Handle minor member/customer concerns, turning over any unresolved issues to the General Manger for a quick resolution.

• Follow all policies and procedures set forth by management.

• Other duties as assigned.

Knowledge/Skills/Abilities

• Excellent customer service skills, verbal communication, written communication, time management, leadership, and good listening skills

• Frequently requires long working hours and will require some Saturday hours

• Bilingual communication skills a plus

Education & Experience / Licenses & Certification

• High school diploma or equivalent. ASE certifications a plus.

• Automotive service experience a plus but not required

• Strong background delivering world class customer experiences

Car Care Plus Service Advisor (CC02S1)

• Effective communication skills with a demonstrated ability to deliver information and messages with empathy and accuracy

• Minimum of five years of verifiable work experience in a customer service setting

• Basic knowledge of major automobile components required

• Ability to learn and adapt to the automotive aftermarket industry with a primary focus on customer service delivery

• Company will assist candidate in obtaining ASE Servicer Consultant Certification within one year of hire.

Work Environment/Physical Requirements

Works in an office environment sitting at a desk, table or computer workstation for extended periods of time.  May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

Competency

Communication (Intermediate) Interpersonal Savvy (Intermediate) Customer Centricity (Intermediate) Time Management (Intermediate) Adaptive Learning (Intermediate) Problem Solving (Intermediate)

Apply Today

Repair tech 2

Folsom, California

Essential Functions

• Completes all automotive maintenance and repairs at an expert level: engine repair, gas and diesel, automatic transmission/transaxle diagnosis and repair, manual transmission/ transaxle diagnosis and repair, suspension and steering  diagnosis and repair, brakes diagnosis and repair, including ABS/ traction control, electrical diagnosis and repair, heating and air conditioning diagnosis and repair, engine performance diagnosis and repair.

• Assists all other Technicians in the shop as needed and oversees all comeback/recheck work for proper repair.

• Maintains in-depth knowledge of specialized skills, and continue to develop additional technical skills, to enable flexibility in work assignments.

• Maintains a clean, well-organized work area. Properly maintains tools and equipment and follow safety procedures as outlined in the safety information supplied by each equipment manufacturer and corporate safety policies.

• Organizes the work presented and plan for the highest efficiency in the performance of all job functions, including vehicle movement.

• Accurately performs repairs and maintenance on all vehicles presented in a professional manner, as specified in manufacturer-designed procedures or accepted industry practices.

• Accurately completes all paperwork, including, repair information on work orders, information for state and emission inspections, etc.

• Verifies repairs are properly completed by re-testing repaired system to ensure proper function and road tests vehicles, as necessary, to identify concerns or validate repair.

• Returns vehicle in clean condition; does not disturb personal property in the vehicle unless movement is required for repair procedures.

• Completely reviews repair orders with Service Advisor to ensure all repairs requested are completed.

• Obtains approval from Service Advisor, who will create an estimate and obtain customer approval before work begins. Submits written requests to the service advisor for approval to sell any additional items that are identified and determined to be worn or defective upon disassembly of a system or sub system.

Repair Technician II (CC02R2)

• Reads, understands and utilizes appropriate technical bulletins.

• Attends automotive classes’ seminars and meetings, as recommended by  management.

• Performs other related duties as required.

Knowledge/Skills/Abilities

• Advanced knowledge of PC-based automotive computer equipment and software applications.

• Effective organizational and analytical skills, along with effective written and oral communication skills to enable accurate completion of assignments and effective interaction with others.

• Ability to adjust work schedule and priorities to meet business needs.

• Bilingual communication skills (preferred)

Education & Experience / Licenses & Certification

• High school or equivalent required. Automotive trade school certification or equivalent preferred.

• Diagnostic skills

• Must be ASE Master Technician with L1 Certification

• EPA Certified in Refrigerant Recovery

• Advanced Smog License

• ASE A9,  and X1 a plus

• 5+ yrs experience inspecting and repairing cars and light trucks.

• Must possess and maintain a valid driver’s license with a satisfactory driving record and the ability to operate passenger vehicles and light and medium-duty trucks with automatic and manual transmissions.

Work Environment/Physical Requirements

Lifting and carrying tires and parts, weighing up to 50 pounds, several times a day; bending and kneeling to vacuum and clean vehicles; pushing cars several times a month; and climbing ladders to retrieve parts several times a day. Some exposure to loud noises every day for up to 30 minutes at a time from air tools and auto repair equipment. A percent of time is spent traveling by car to pick up parts.

Competency

Communication (Intermediate) Interpersonal Savvy (Intermediate) Customer Centricity (Intermediate) Time Management (Intermediate) Adaptive Learning (Intermediate) Problem Solving (Intermediate)

#AUTO

Apply Today

Travel Sales Counselor

Elk Grove, California

We're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service. We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members. We're community minded, and celebrate the growth, development and successes of our diverse Team Members.

Whether you’re just starting your journey or looking to grow your career, we’ll support you every step of the way.

Why work for us?

  • Benefits – Access to Medical, Dental, and Vision program and more!
  • 401k Matching – $1 for $1 company match up to 6% of pay
  • Annual Incentive Plan – Eligibility to participate in AAA annual bonus plan
  • Paid Time Off – Accrual of 17 PTO days your first year, nine paid holidays annually, and 24 hours earmarked for volunteer activities

Essential Functions:

  • Sells International & Domestic vacation packages, cruises, tours, hotel, car rental, rail and air travel
  • Owns the relationship with the member from beginning to end of each travel related transaction
  • Researches, evaluates and compares appropriate AAA Travel Partner packages to match up with member needs for  the purpose of “delivering exceptional member experiences” in every transaction
  • Stays current with world events and latest travel industry developments and trends, and provides relevant information to members
  • Processes and interprets travel documents for members purchasing travel products with AAA and inform them of governmental requirements
  • Investigates and responds to travel-related member questions/complaints, and recommends solutions
  • Initiates contact with members and past customers to prospect for new business and encourages repeat business
  • Maintains minimum production goals in the following areas: Travel sales, sales of Travel Partner and proprietary products (i.e. Sojourns, AAA Vacations)
  • Cross-sells products and services (e.g., insurance (P&C, Life), new membership accounts, etc.)

Knowledge/Skills/Abilities:

  • Ability to clearly communicate (verbal and written) in English
  • Basic computer (e.g., Microsoft Word, Outlook, etc.) and industry specific applications (e.g., Galileo, VAX, etc.) and telephone skills
  • GDS experience required (Apollo/Galileo/Travelport)
  • Detailed knowledge of travel products
  • Knowledge of worldwide geography, the ability to read and interpret maps and brochures
  • Self-motivated sales drive and documented sales success
  • Ability to work efficiently both independently and as part of a team
  • Bilingual communication skills are a plus

Education & Experience / Licenses & Certifications:

  • HS Diploma or GED required
  • 2 years of recent experience selling international and domestic travel services required
  • Travel Institute certification as “CTA, CTC, or CTIE” preferred

Work Environment/Physical Requirements:

Works in an office environment sitting at a desk, table or computer workstation for extended periods of time. May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 70-80 percent of the time spent on the job involves the use of a personal computer.

Apply Today

Member Service and Sales Associate

Tucson, Arizona

We're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service. We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
 

Why work for us?

  • Benefits – Access to Medical, Dental, and Vision program and more! 
  • 401k Matching – $1 for $1 company match up to 4% of pay 
  • Annual Incentive Plan – Eligibility to participate in AAA annual bonus plan 
  • Paid Time Off – Accrual of 17 PTO days your first year, nine paid holidays annually, and 24 hours earmarked for volunteer activities 

Essential Functions:

  • Exhibits AAA guiding principles and core values

  • Performs routine sales, service and operational functions for AAA Members including; DMV, cashiering, auto travel, notary and insurance sales support, with expectations for maintaining required standards, policies and procedures

  • Understands and actively promotes products and services to achieve individual goals in support of meeting organization goals and objectives 

  • Overcomes obstacles that create barriers to Team Member or branch efforts

  • Identifies process improvement opportunities and proposes solutions

  • Acts as an agent for change while promoting AAA’s guiding principles and core values

Knowledge/Skills/Abilities:

  • Demonstrates sales and service skills. Able to effectively interact, face-to-face, with new, prospective and existing Members.

  • Accuracy and comfort handling money, making change, balancing cash drawer.

  • Good computer skills, proficient in both reading and basic arithmetic.

  • Good written and verbal communication skills in person and over the phone.

  • Ability to multitask in response to requests, requirements and Member/Team Member expectations. Ability to accept feedback and correct course as necessary.

Experience & Licenses/Certifications:

  • HS Diploma or GED required

  • Two years of sales or customer service experience required

  • Experience working with sales and service standards and goals

  • Current & valid Driver's License with clean history may be required

  • Bonding and fingerprinting may be required

  • P&C Licensing preferred

Work Environment/Physical Requirements:

Works in a variety of office environments where standing, walking or sitting at a desk, table or computer workstation may be required for extended periods of time. May travel by car, plane or other form of transportation to attend business meetings or conferences. May be required to work in one or more locations in a defined service area. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

#MEA

Apply Today

Part-time Member Experience Associate

Mountain View, California

We're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service.

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. 

We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

This position is a part-time position working up to 28 hours per week with 8 hour shifts on Monday, Fridays and some Saturdays. A bilingual Spanish or Chinese professional is desired.
 

Essential Functions

  • Exhibits AAA guiding principles and core values

  • Performs routine sales, service and operational functions for AAA Members including; DMV, cashiering, auto travel, notary and insurance sales support, with expectations for maintaining required standards, policies and procedures

  • Understands and actively promotes products and services to achieve individual goals in support of meeting organization goals and objectives 

  • Overcomes obstacles that create barriers to Team Member or branch efforts

  • Identifies process improvement opportunities and proposes solutions

  • Acts as an agent for change while promoting AAA’s guiding principles and core values

Knowledge/Skills/Abilities

  • Demonstrates sales and service skills. Able to effectively interact, face-to-face, with new, prospective and existing Members.

  • Accuracy and comfort handling money, making change, balancing cash drawer.

  • Good computer skills, proficient in both reading and basic arithmetic.

  • Good written and verbal communication skills in person and over the phone.

  • Ability to multitask in response to requests, requirements and Member/Team Member expectations. Ability to accept feedback and correct course as necessary.

Education & Experience / Licenses & Certification

  • High school diploma or GED required

  • Two years sales or customer service experience

  • Experience working with sales and service standards and goals

  • Current  & valid Driver's License with clean history may be required

  • Bonding and fingerprinting may be required

  • P&C Licensing may also be required

  • Bilingual Spanish or Chinese preferred

Work Environment/Physical Requirements

Works in a variety of office environments where standing, walking or sitting at a desk, table or computer workstation may be required for extended periods of time. May travel by car, plane or other form of transportation to attend business meetings or conferences. May be required to work in one or more locations in a defined service area. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.


 

#MEA Sales 

Apply Today

Life Insurance Agent

Redwood City, California

We're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service. We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members. We're community minded, and celebrate the growth, development and successes of our diverse Team Members.

Essential Functions

  • Maximizes life insurance market penetration with current members and property/casualty insureds and stays vigilant for new sales opportunities. Maintains high quality production and persistency standards to assure profitable growth.  Identifies and develops sales opportunities within the community. Follows company approved sales process in the completion of required financial, activity and sales reporting.

  • Provides life sales support and training on lead development and identification for the frontline employees, Insurance Sales Agents (P/C) and other staff who come in contact with members/ insureds.  Establishes and maintains strong working relationships with front line employees, Sales Agents and the branch management team. Notifies Agents in a timely manner of result with referred lead. Provides leads from life insureds and other calls to Sales Agents for other products/services, i.e., membership, auto/homeowners and travel insurance.

  • Stays well-informed of changes and developments in policy and/or external practices. Attends meetings to obtain information, provide input, keep lines of communication open, stay updated and offer sales ideas when appropriate.  Keeps current in industry; maintains continuing education for licensure.

  • Develops annual business plan with input and involvement from the Life Sales Manager to meet goals and determine responsibilities, including new business life sales, quality standards, as well as building outstanding customer relationships. Reviews plan objectives and reassesses strategies to align performance relative to annual sales goals.

  • Ensures compliance with NCNU and AAA Life and regulations, as well as external regulations

Knowledge/Skills/Abilities

  • Strong interpersonal, presentation and communication skills needed to interact with staff, members and insureds effectively

  • Ability to cultivate relationships with peers and staff; educates staff to make referrals to Life Insurance

Agents

  • Computer skills in basic software applications, and navigating business applications specific to life insurance

  • Demonstrated skills in selling life insurance and annuities; Skills to develop, track and effectively follow up on leads (preferred)

  • Strong knowledge in sales techniques, life product line illustrations, features and benefits (preferred)

  • Demonstrated skills in prospecting and lead generation abilities (preferred)

  • Bilingual communication skills (preferred)

Education & Experience / Licenses & Certification

  • High School Diploma or GED

  • Valid Automobile Operator's License

  • Active State Resident Life Insurance License

  • Bachelor's degree in a related area or an equivalent combination of education and experience

  • (preferred)

  • 1+ years experience in Life Insurance and/or Annuity Sales (preferred)

  • CLU, ChFC and/or LUTCF Designations (preferred)

Work Environment/Physical Requirements

Works in an office environment sitting at a desk, table or computer workstation for extended periods of time.  May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

 

#LifeSales 

Apply Today

Risk Management Analyst, Senior (Regulatory Insurance)

Walnut Creek, California

SENIOR RISK MANAGEMENT ANALYST

AAA…we're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service. We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.  We're community minded, and celebrate the growth, development and successes of our diverse Team Members.  Whether you’re just starting your journey or looking to grow your career, we’ll support you every step of the way.

Why Work for us:

·        Impact. Play a key role in innovating the future of auto repair while reinventing AAA and the value propositions we deliver to over 6 Million Members.

·        Development. Our team is designed to grow business and business leaders. We intend for you to demonstrate your capabilities and leadership skills and earn rapid advancement.

·        Recognition. We offer a competitive total compensation package including salary, performance bonus, benefits, and 401(k) company match and discretionary contributions.

·        Lifestyle. We do honorable work, and we practice our values: humility, integrity, teamwork, and service.

The Senior Risk Management Analyst for Regulatory Insurance will play a critical role at Mountain West Group (MWG) by researching and providing recommendations regarding agent negligence on Insurance Agent and Travel E&O claims as well as supporting the overall E&O administrative process.  E&O negligence determinations are predicated on data gathered from both internal and external sources and leverage knowledge of agent licensure, legislation, DOI and other sources.  The Analyst also works with internal resources to support the company’s response to inquiries from the Department of Insurance. The Senior Analyst serves as the administrative lead for MWG E&O claims.

Specific Responsibilities

  • Regulatory Insurance (MWG)
    • Recommend/deny agent negligence for Department of Insurance (DOI) complaints, Insurance Agent Errors & Omissions claims and other incidents
    • Obtain requested information: agent statement and/or call recordings
    • Manage communication between required parties
    • Engage internal or external legal counsel per prescribed process
    • Produce supporting documents for E&O Executive Subcommittee and E&O Executive Committee
    • Maintain and respond to E&O and other inquiries via our Risk Management mailboxes
    • Prepare management reports and analyses which include summaries of financial impact
    • Submit payments for approved claims and appropriate journal entries
    • Produce monthly, quarterly and annual reporting, including:
      • Open and closed claims
      • Claim packages for review and approval
      • Paid claims allocation and tracking
      • Bordereaux reporting to MWG E&O Carrier
  • Other
    • Develop and maintain policies and procedures for the role
    • Support the Risk Management team as needed

Skill Sets

  • Proven ability to resolve escalated and/or complicated inquiries and concerns. Brings unresolved issues to management with recommendation on how to proceed.
  • Demonstrated knowledge of insurance business practices and procedures as related to AAA members and statutory requirements
  • Sound analytical and organizational skills
  • Experience preparing and presenting information in a clear and concise manner both in writing and verbally to management
  • Strong interpersonal skills
  • Proven data management skills
  • Technical Skills
    • Knowledge of underwriting rating platform (required)
      •  [PAS and Insurance Portal - preferred]
    • MS Office suite (Excel, Word, PowerPoint)
    • Archer – Data repository (preferred)

Education & Experience / Licenses & Certification

  • Property & Casualty (P&C) Insurance Agent – License is current – 2+ years
  • Claims experience – casualty/litigation/SIU at a major insurance agency or insurer – 4+ years
  • Underwriting – 2+ years
  • Compliance – preferred
  • Bachelor's degree with emphasis on Business Administration, Finance or Accounting (or equivalent work experience)

Apply Today

Insurance Sales Associate

Yuba, California

AAA has immediate opportunities for motivated individuals to join our team of Insurance Sales Associates.

 

Why work for us?

  • Paid Training: $20.49 hourly paid training. Extensive training program will help ensure a seamless transition into an Insurance Agent position

  • Licensing Assistance: AAA will reimburse the costs of licensure 

  • Advancement Opportunities: Opportunity to advance within the first 90 days 

  • No Overhead Costs: W-2 structure with dedicated space in a AAA NCNU branch

  • Compensation: Generous commission structure with the ability to earn commission on every policy

  • Benefits: Medical, Dental, Vision, wellness program and more!

  • 401k Matching: $1 for $1 company match up to 6% of pay

  • Annual Incentive Plan: Eligibility to participate in AAA NCNU annual bonus plan

  • Paid Time Of: 17 days of PTO your first year + 9 Holidays annually

  • Community Impact:  24 hours provided per year designated for Volunteer work

  • Collaborative Environment: AAA will value your contribution to providing exceptional service to our members

 

Job Summary

Insurance Associates serve our Members by selling them the Property & Casualty and Roadside Assistance insurance that meets the Member’s needs. Individuals in this role are accountable for achieving assigned sales goals while providing an exceptional Member experience. Primary responsibilities include soliciting new business, serving existing insured Members, and retaining policies. Insurance Associates participate in promotions, events, marketing activities, and the cross-sell of AAA insurance products. Insurance Associates are professionals who guide our Members in the purchase of appropriate products and coverage under managerial supervision.

Essential Functions 

  • Uses sales techniques and strong product knowledge to identify customer-specific needs to generate new sales, retain existing insureds and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.

  • Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Agent’s manager.

  • Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.

  • Establishes rapport with the insured that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.

  • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.

  • Responds to customer inquiries and requests relating to insurance products and membership.

  • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.

  • Responds to customer inquiries and requests relating to insurance products and membership.

  • Researches and resolves complex customer service issues. Often assists the insured in initiating the first notice of loss on claims

 

Experience & Licenses/Certifications

  • HS Diploma or GED required

  • 2 to 4 years of sales experience preferred.

  • Insurance industry experience or knowledge preferred.

  • Knowledge of desktop systems including but not limited to Microsoft Office software applications.

  • Ability to acquire an unrestricted state issued license(s) required to place property and casualty insurance. Active required license(s) preferred.

  • Bilingual Spanish preferred

#IA

Apply Today

Real Time Coordinator

Clearfield, Utah

We're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service.

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  

We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Essential Functions

• Allocates calls while balancing occupancy and meeting service level requirements

• Generates and distributes statistical reports for overall call center service levels to all levels of management

• Processes emails sent to the Real Time mailbox within 2 hours of receipt. 

• Answers phone calls from supervisors/agents for assistance on same day exceptions

• Monitors agent activity and ensures schedule adherence.  Communicate with Line of Business leaders when agents are not in compliance

• Continuously monitors and tracks service levels for all lines of business for each hour and makes recommendations or adjustments to staff and/or agents skills as needed

• Assists the Schedule Desk Analysts with weekly plans, additional hours and schedule change requests

Knowledge/Skills/Abilities

• Ability to prioritize and balance simultaneous projects in a fast paced work environment 

• Solid computer skills and knowledge of PC software applications used for word-processing and spreadsheets (e.g., Microsoft Word and Excel)

• Ability to work independently and as part of a team in a demanding environment

• Ability to quickly grasp a thorough knowledge of policies, procedures and service goals

• Solid communications skills both verbally and in written form

• Interpersonal skills and the ability to interact with employees, management and others in a professional and tactful manner

• Ability to maintain highly confidential information

Education & Experience / Licenses & Certification

• High School Diploma, GED or equivalent required.  College education credits preferred.

• 1-2 years experience in Workforce Management preferred.

Work Environment/Physical Requirements

Works in an office environment sitting at a desk, table or computer workstation for extended periods of time. May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

Physical Demands: Requires sitting and standing for extended periods of time. Requires extensive use of a computer and repetitive hand movements in the performance of duties. Occasional lifting and carrying of material weighing up to 20 pounds may be required.

Competency

Decision Making (Intermediate)

Adaptive Learning (Proficient)

Drive and Initiative (Intermediate)

Quality Orientation (Proficient)

Dealing with Ambiguity (Intermediate)

Judgment  (Intermediate)

Independence (Intermediate)

**Please note that you will be asked to complete a candidate assessment following your application, via email. Your application will not be considered until the assessment has been completed.** 

                     

We’ll value your skills and experience. We’re building a performance organization with heart and developing a pipeline of tomorrow’s leaders. Your work will be enhanced with training opportunities, a mentoring program and our Promote-from-within philosophy. We celebrate our diversity and leverage the power of many minds.  

Apply Today

Procurement Specialist

Walnut Creek, California

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

PROCUREMENT SPECIALIST

AAA…we're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service. We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.  We're community minded, and celebrate the growth, development and successes of our diverse Team Members.  Whether you’re just starting your journey or looking to grow your career, we’ll support you every step of the way.

Why Work for us:

  • Impact. Play a key role in innovating the future of auto repair while reinventing AAA and the value propositions we deliver to over 6 million Members.
  • Development. Our team is designed to grow business and business leaders. We intend for you to demonstrate your capabilities and leadership skills and earn rapid advancement.
  • Recognition. We offer a competitive total compensation package including salary, performance bonus, benefits, and 401(k) company match and discretionary contributions.
  • Lifestyle. We do honorable work, and we practice our values: humility, integrity, teamwork, and service.

Our Procurement Specialist is responsible and accountable for managing AAA NCNU-wide suppliers (e.g., office supplies) throughout the Procurement Life-cycle of Budget Confirmation, Supplier Sourcing & Selection, Contracting, Savings Management and Supplier Performance Management.  In collaboration with internal customers, the team member  will support and influence Procurement Life-cycle processes for non-AAA NCNU-wide suppliers (e.g., ERS Service Providers, Finance & Accounting Outsourcers, IT Outsourcers, HR Outsourcers, etc.) while consulting with the business on savings opportunities and systems to reduce costs, streamline procedures, and implement solutions.

Essential Functions

  • Supplier Life-Cycle Management – Responsible for developing, approving and enforcing policies and procedures associated with the supplier life-cycle.
  • Budget Confirmation – manage the authorization of spend for suppliers and support confirmation of business partner and budget approval.  This includes inventory and asset management to identify that net new spend is needed, rather than reallocation of existing inventory and assets.
  • Sourcing and Selection – work with business partners to manage the sourcing and selection of suppliers and assist with identifying new suppliers.
  • Contracting – work with business partners (including Legal, Risk and IT),  and suppliers to review, negotiate, and execute contracts with suppliers.
  • Contract Management –manage contracts in the contract database.
  • Supplier Performance Management – manage relationships with key suppliers, which include establishing KPI's, participating in supplier reviews and performing supplier invoice audits.
  • Cost Savings – collaborate with business partners to identify and realize cost-savings opportunities.
  • Purchase Order Management - help manage the PO process to ensure that suppliers are following company policies/procedures and are being paid in accordance with contract terms.

Knowledge/Skills/Abilities

  • Experience managing supplier relationships is required
  • Experience with commercial terms and conditions in supplier contracts, administration of contracts, change orders, and other contractual documents
  • Proven ability to influence change through driving initiatives and projects
  • Experience in supplier negotiations to achieve favorable pricing, terms, and conditions
  • Good facilitation skills, ability to conduct meetings with stakeholders and manage negotiations
  • Able to analyze cost to determine and implement opportunities for expense reduction
  • Demonstrated ability to work well in a team environment and to lead others
  • Proven ability to work with employees at all levels of the organization; including senior leadership team members
  • Strong decision making and problem solving skills
  • Solid analytical skills with a strong aptitude for numbers and financial basics
  • Ability to multi-task
  • Strong presentation skills
  • Excellent attention to detail
  • Excellent written and verbal communication skills
  • Excellent organizational skills
  • Excellent negotiation skills
  • Proven sensitivity to cultural diversity in the business environment

Education & Experience / Licenses & Certification

  • Four year undergraduate degree in Business, Accounting, Finance or related field and related courses or equivalent experience
  • 2+ years of strategic sourcing, procurement, purchasing and supplier management
  • 2+ years of experience directly related to RFP management, vendor selection, negotiation, and contract life cycle required
  • 1+ years of financial analysis and modeling experience with increasing levels of responsibility (preferred)
  • Intermediate to Advanced user of Microsoft Word, Excel, and PowerPoint
  • Experience using Workday ERP, strongly preferred

#corporate

Apply Today

Smart Home Lead - Installation

Scottsdale, Arizona

AAA recently acquired SafeGuard, the 11th largest smart home security company in the United States, with the vision to become the most trusted brand in this industry. Safeguard, has been Protecting Arizona families and businesses for over 50 years; we are Arizona's largest locally-operated security provider. With an A+ Better Business Bureau Ranking, we prove every day that we love being there for and helping our customers. We work hard to create an environment where you can thrive and use your skills and talents to help us deliver legendary Customer Service. You’ll help positively impact every homeowner and the communities that we serve, too.
You will be part of a team that has a must win attitude matched by an unparalleled support staff. We’re looking for hardworking, self-motivated, individuals with a professional presence. You will be working with a company and a team that is second to none and we are looking for the same!

We need a leader for our Commercial and Residential installations team.
  • Do you understand Customer expectations?
  • Can you evaluate equipment specified to ensure highest level of success possible on installs? Have you performed job walks to confirm scope of work based on proposal and design?
.

Core Job Responsibilities

  • Ensure installation is completed according to proposal, estimate, and design following Standard Operating Procedures and Protocols. Provide customer with system orientation, manufacturer documentation, and system sign-off prior to departure.
  • Develop and deliver installation as-builts to the Design Department.
  • Review, complete, and maintain various Manufacturer Training and Certifications as required.
  • Attend onsite or scheduled Manufacturer Training as required to maintain knowledge base of current and upcoming equipment used.

KNOWLEDGE AND SKILLS

  • Five or more years of experience in the Residential and Commercial Low Voltage industry with emphasis on installation, service, and design of various low voltage systems.Organizational, analytical, interpersonal, and written/oral communication skills.
  • Problem solving, critical thinking, conflict resolution, risk identification and mitigation experience
  • Strong work ethic, operationally focused, detail oriented, team player
EDUCATION, KNOWLEDGE, SKILLS, COMPETENCIES, CERTIFICATIONS/LICENSES
  • NICET Certification, CSA Certification, Control 4 Certification, Various Manufacturing Certifications
  • Proficient computer skills to include knowledge and experience with MS Word, Excel, Outlook
  • Knowledge and competency in Local and National Electrical and Low Voltage Codes and Standards

#LYN

Apply Today

Commercial Sales Manager

Tempe, Arizona

AAA recently acquired SafeGuard, the 11th largest smart home security company in the United States, with the vision to become the most trusted brand in this industry. Safeguard, has been Protecting Arizona families and businesses for over 50 years; we are Arizona's largest locally-operated security provider. With an A+ Better Business Bureau Ranking, we prove every day that we love being there for and helping our customers. We work hard to create an environment where you can thrive and use your skills and talents to help us deliver legendary Customer Service. You’ll help positively impact every homeowner and the communities that we serve, too.
You will be part of a team that has a must win attitude matched by an unparalleled support staff. We’re looking for hardworking, self-motivated, individuals with a professional presence. You will be working with a company and a team that is second to none and we are looking for the same!

JOB SUMMARY

This position is responsible for driving top line sales revenue to meet company goals and objectives. To develop a professional sales team that matches the AAA brand reputation and customer experience expectations. Create sales and market strategies and then execute the plan.

RESPONSIBILITIES AND DUTIES

  • Prospecting and opening doors for and with the salespeople within our target markets
  • Teach and work with sales reps on how to prospect, set appointments, and close business
  • Manage sales team through activity based management.
  • Instructing on how to overcome sales objections
  • Build and develop department culture through hiring, leading, coaching and training
  • Create a sales department culture that matches the company culture and AAA brand
  • Develop sales and market strategies

QUALIFICATIONS

  • Leadership – Experience recruiting, building, training and inspiring a professional sales team
  • Development of 1-2 year sales/marketing strategy and business plans
  • Sales Management experience running a large sales team in multiple cities or states, a plus
  • Familiar with developing sales compensation plans that drive sales to meet corporate objectives and goals
  • Departmental Budget and P&L Management, a plus
  • Proficient in Word, Excel, PowerPoint and Google Suite
  • Outstanding communication, organizational and time management skills
  • 4 years of outside sales experience
  • 3 years of sales management experience
  • Strategic business planning and execution experience
  • Industry Experience a plus – familiar with commercial fire alarm, security, CCTV, Access Control, Guard/Patrol

EDUCATION, KNOWLEDGE, SKILLS, COMPETENCIES, CERTIFICATIONS/LICENSES

BTR Qualified

College Degree

#SAFE

Apply Today

Commercial Outside Sales Rep.

Scottsdale, Arizona

AAA recently acquired SafeGuard, the 11th largest smart home security company in the United States, with the vision to become the most trusted brand in this industry. Safeguard, has been Protecting Arizona families and businesses for over 50 years; we are Arizona's largest locally-operated security provider. With an A+ Better Business Bureau Ranking, we prove every day that we love being there for and helping our customers. We work hard to create an environment where you can thrive and use your skills and talents to help us deliver legendary Customer Service. You’ll help positively impact every homeowner and the communities that we serve, too.
You will be part of a team that has a must win attitude matched by an unparalleled support staff. We’re looking for hardworking, self-motivated, individuals with a professional presence. You will be working with a company and a team that is second to none and we are looking for the same!

WHAT WE ARE LOOKING FOR

  • Someone who will work hard and who wants to earn $125K+ a year.
  • We are looking for highly motivated and energetic team member.
  • Must have strong confident people skills with an outgoing personality.
  • A level of professionalism that doesn’t take no as an answer, but still knows when to move on.
  • Be a quick thinker with adaptability to manage real-time situations.
  • Experience selling Security Industry, products and services.

RESPONSIBILITIES

Travel within assigned territory, 30-50 commercial businesses with the goal of assessing the need for AAA Smart Home Security Systems.

Responsible for generating new revenue by selling our products and services in a specific geographic area, by canvassing, cold-calling and growing existing customers.

Required to meet specific new business income goals through aggressive sales requirements.

Must communicate effectively and persuasively with prospective customers.

Keep abreast of industry trends.

Monitor year to date progress, trouble shoot, identify problems and work to develop and grow your region and customer base.

QUALIFICATIONS

  • Sales experience within Security Systems Industry
  • Computer skills, smart devices and App abilities
  • Experience in Word, Excel, and Outlook
  • Must have reliable transportation
  • Be compensation driven and earn maximum commissions
  • Ability to pass a full background check with drug screen

#SAFE

Apply Today

Smart Home Pro

San Ramon, California

AAA recently acquired SafeGuard, the 11th largest smart home security company in the United States, with the vision to become the most trusted brand in this industry. Safeguard, has been Protecting Arizona families and businesses for over 50 years; we are Arizona's largest locally-operated security provider. With an A+ Better Business Bureau Ranking, we prove every day that we love being there for and helping our customers. We work hard to create an environment where you can thrive and use your skills and talents to help us deliver legendary Customer Service. You’ll help positively impact every homeowner and the communities that we serve, too.
You will be part of a team that has a must win attitude matched by an unparalleled support staff. We’re looking for hardworking, self-motivated, individuals with a professional presence. You will be working with a company and a team that is second to none and we are looking for the same!
Smart Home Pro
RESPONSIBILITIES/JOB DUTIES
  • Perform diagnostic evaluation of system issues and perform troubleshooting and repairs on low voltage security and home automation systems including cameras, thermostats, locks and more.
  • Install or upgrade new low voltage security and home automation systems inclusive of cameras, thermostats, door locks and more.
KNOWLEDGE AND SKILLS

Two or more years in a customer service industry role

Strong customer service communication and conflict resolution skills

Strong written and verbal communication skills

Some sales experience is desired

EDUCATION, KNOWLEDGE, SKILLS, COMPETENCIES, CERTIFICATIONS/LICENSES

Must qualify for applicable licenses / certificates

The ability to use hand tools, laptop, and tablet are required

Valid CA Drivers License

WORKING ENVIRONMENT/ MINIMUM PHYSICAL REQUIREMENTS

This position includes primarily field work. You will work out of home base and load up equipment 2x's a month.

Physical requirements include standing, sitting, bending, lifting, and climbing. Lifting will include up to 40 pounds. Extensive use of a personal computer or tablet is required. Use of hand and power tools is required on occasion.

#SAFE

Apply Today

Fire Suppression Inspection Technician

Scottsdale, Arizona

Safeguard has been Protecting Arizona families and businesses for over 50 years, We are Arizona's largest family-owned, locally-operated security provider. With an A+ Better Business Bureau Ranking, we prove every day that we love being there for and helping our clients. Working together with our clients and protecting what they value most, non-stop, is what we call "Safeguard is with you.

JOB SUMMARY:

This position is responsible for service, repair, maintenance, and inspections of fire suppression systems for the existing customer base. These services are critical for the ongoing customer service experience and satisfaction of the account base. The department has primary responsibility for customer retention through the responsiveness and provision of inspection, repair, support, and maintenance operations and service.

ESSENTIAL FUNCTIONS:

  • Perform fire suppression system inspections, identifying deficiencies and upgrade opportunities.
  • Perform fire suppression system repairs, maintenance, and upgrades.
  • Support the service advisors, key account coordinators, and customer support representatives in the performance of their jobs and service calls. Create reports for customer and agency documentation and submittal.
  • Maintain relationship with municipal and state fire authorities for licensing and inspections. Interface with the monitoring center manager and supervisors.
  • Maintain relationships with major accounts and multi-location accounts to ensure satisfaction and retention. Interface with the sales departments to address current service issues and plan support for future growth.

KNOWLEDGE AND SKILLS:

  • Two or more years in the installation and/or service of fire suppression systems.
  • Strong customer service communication and conflict resolution skills.
  • Strong written and verbal communication skills.

EDUCATION, KNOWLEDGE, SKILLS, COMPETENCIES, CERTIFICATIONS/LICENSES:

  • Must qualify for state alarm agent license.
  • Knowledge of life safety codes.
  • Technical certifications are required (CSA, NICET).
  • Equipment manufacturer’s training and/or certifications are desirable.
  • Computer / tablet literacy.

Location : Scottsdale, AZ

What We Offer Great Benefits to include; Medical, Dental, Long Term/Short Term, Vision, 401k match, and AAA Benefits.

#SAFE

Apply Today

Smart Home Pro

Oakland, California

AAA recently acquired SafeGuard, the 11th largest smart home security company in the United States, with the vision to become the most trusted brand in this industry. Safeguard, has been Protecting Arizona families and businesses for over 50 years; we are Arizona's largest locally-operated security provider. With an A+ Better Business Bureau Ranking, we prove every day that we love being there for and helping our customers. We work hard to create an environment where you can thrive and use your skills and talents to help us deliver legendary Customer Service. You’ll help positively impact every homeowner and the communities that we serve, too.
You will be part of a team that has a must win attitude matched by an unparalleled support staff. We’re looking for hardworking, self-motivated, individuals with a professional presence. You will be working with a company and a team that is second to none and we are looking for the same!
RESPONSIBILITIES/JOB DUTIES
  • Perform diagnostic evaluation of system issues and perform troubleshooting and repairs on low voltage security and home automation systems including cameras, thermostats, locks and more.
  • Install or upgrade new low voltage security and home automation systems inclusive of cameras, thermostats, door locks and more.
KNOWLEDGE AND SKILLS

Two or more years in a customer service industry role

Strong customer service communication and conflict resolution skills

Strong written and verbal communication skills

Some sales experience is desired

EDUCATION, KNOWLEDGE, SKILLS, COMPETENCIES, CERTIFICATIONS/LICENSES

Must qualify for applicable licenses / certificates

The ability to use hand tools, laptop, and tablet are required.

WORKING ENVIRONMENT/ MINIMUM PHYSICAL REQUIREMENTS

This position includes primarily field work. Physical requirements include standing, sitting, bending, lifting, and climbing. Lifting will include up to 40 pounds. Extensive use of a personal computer or tablet is required. Use of hand and power tools is required on occasion.

#SAFE

Apply Today

Fire Alarm Technician

Scottsdale, Arizona

AAA recently acquired SafeGuard, the 11th largest smart home security company in the United States, with the vision to become the most trusted brand in this industry. Safeguard, has been Protecting Arizona families and businesses for over 50 years; we are Arizona's largest locally-operated security provider. With an A+ Better Business Bureau Ranking, we prove every day that we love being there for and helping our customers. We work hard to create an environment where you can thrive and use your skills and talents to help us deliver legendary Customer Service. You’ll help positively impact every homeowner and the communities that we serve, too.
You will be part of a team that has a must win attitude matched by an unparalleled support staff. We’re looking for hardworking, self-motivated, individuals with a professional presence. You will be working with a company and a team that is second to none and we are looking for the same!

AAA Smart Home is looking for a Fire Alarm Technician to join our team! You will be responsible for completing inspections of all makes and models of Fire Alarm Systems. Must be able to accurately test and inspect per NFPA 72.

Responsibilities:

  • Performs inspections, troubleshooting, and repairs of systems at customer locations.
  • Systems serviced will include fire alarm, life safety, and suppression systems.
  • The position will require the use of both hand and electronic tools.
  • The technician will be responsible for company issued inventory and tools.
  • Reports and documentation must be completed in accordance with company procedures and practices.
  • Inspect and test all types of Fire Alarm systems and their components.
  • Troubleshoot and repair faults.
  • After normal business hours service calls and scheduled weekend services (when required).

Qualifications:

Must have extensive knowledge of fire code based on NFPA 72, and manufacture specs.

Must possess a Nicet or CSA Certification (or the ability to obtain within 6 months)

Clean MVD Record Required

Strong mechanical aptitude and troubleshooting skills

Deadline and detail-oriented

Ability to thrive in a fast-paced environment

Must provide your own hand tools. (Specialty tool will be provided)

Additional certifications and/or knowledge of other types of systems are a plus.

Notifier experience a plus!

Work Environment/Physical Requirements:

Field position involving driving, climbing ladders, crawling into restricted spaces and carrying up to 50 lbs with some office time filling out paperwork and completing computer based information/research. Work flexible hours.

#SAFE

Apply Today

Member Experience Associate

Antioch, California

Essential Functions

  • Exhibits AAA guiding principles and core values
  • Performs routine sales, service and operational functions for AAA Members including; DMV, cashiering, auto travel, notary and insurance sales support, with expectations for maintaining required standards, policies and procedures
  • Understands and actively promotes products and services to achieve individual goals in support of meeting organization goals and objectives 
  • Overcomes obstacles that create barriers to Team Member or branch efforts
  • Identifies process improvement opportunities and proposes solutions
  • Acts as an agent for change while promoting AAA’s guiding principles and core values

Knowledge/Skills/Abilities

  • Demonstrates sales and service skills. Able to effectively interact, face-to-face, with new, prospective and existing Members.
  • Accuracy and comfort handling money, making change, balancing cash drawer.
  • Good computer skills, proficient in both reading and basic arithmetic.
  • Good written and verbal communication skills in person and over the phone.
  • Ability to multitask in response to requests, requirements and Member/Team Member expectations. Ability to accept feedback and correct course as necessary.

Education & Experience / Licenses & Certification

  • High school diploma or GED required
  • Two years sales or customer service experience
  • Experience working with sales and service standards and goals
  • Current  & valid Driver's License with clean history may be required
  • Bonding and fingerprinting may be required
  • P&C Licensing may also be required

Work Environment/Physical Requirements

Works in a variety of office environments where standing, walking or sitting at a desk, table or computer workstation may

be required for extended periods of time. May travel by car, plane or other form of transportation to attend business meetings or conferences. May be required to work in one or more locations in a defined service area. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

#MEASales

Apply Today

Shift Lead

Las Vegas, Nevada

Essential Functions

  • Responsible for oversight of shop operations to include inspecting/maintaining of company vehicles/ equipment for safe and efficient operation, battery inventory processes, administrative duties/reports and coordination of scheduling/dispatching
  • Coaching and development of employees, to include training, performance management and the corrective action process
  • Driving and operating the full range of service vehicles (i.e. loading/towing vehicles, flat tire changes, lock-out, fuel delivery services, etc.) for increased
  • Productivity gains and contribution to business results, to include knowledge sharing/coaching/
  • training of peers; utilizing on-board computer, radio communications and mapping systems
  • On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving
  • Managing and maintenance of damages tracking system and coordination of resolution for customer complaints
  • Education and training. I.E.:  AAA Compliance Training, RPST,TSAAC, Lock-out, PSP, Battery
  • Service Training

Knowledge/Skills/Abilities

  • Ability to drive a manual/automatic shift vehicle
  • Ability to ride a bicycle at a skilled level.
  • Ability to act in the role of a leader, to include coaching, mentoring and training
  • Superior customer service skills and the ability to interact with a wide-range of people
  • Proficient automotive knowledge
  • Proven computer knowledge and familiarity with Microsoft Office Suite
  • Proven math skills and analytical ability
  • Ability to communicate effectively, including proficiency with delivering presentations and conducting meetings
  • Bilingual communication skills (preferred)

Education & Experience / Licenses & Certification

• High School Diploma or GED equivalent

• 8+ years Experience operating a motor vehicle with a valid driver's license

• Vocational technical automotive training/certification or equivalent experience (preferred)

• ASE (Automotive Service Excellence) certification (preferred)

Work Environment/Physical Requirements

Works outdoors at vehicle sites when servicing vehicles. Lifting and carrying tires and parts, weighing up to 50 pounds, several times a day; bending, kneeling and stooping as required for service calls. Works in all weather and all traffic conditions. Vehicle recovery sites may be wet, messy and hazardous.

If needed for identification purposes, a photograph may be obtained after an offer of employment is made and accepted.  Service Providers are required to provide a photograph for identification purposes.

Competency

Customer Centricity (Proficient)

Interpersonal Savvy (Proficient)

Time Management (Proficient)

Decision Making (Proficient)

Leadership Credibility (intermediate)

Apply Today

VP, Operations Strategy

Walnut Creek, California

The VP, Operations Strategy, will ensure that AAA branches have the processes, strategy and metrics to deliver superior sales performance and member experience. This role manages DMV and Cashiering operations, while also driving strategy implementation, communication, reporting, and analytics. The ideal candidate for this role has sales experience in a large distributed model, and is extremely strong managing and influencing matrix Team Members.
 

This role reports to AAA NCNU’s Executive Vice President, Member Experience - Branch Operations and is a partner with internal product teams, Finance, HR and our primary provider of P&C products, AAA Insurance Group. This role is critical to AAA’s ability to meet key performance and growth goals.

Essential Functions:

·         Management of DMV and Cashiering operations.

·         Sales Analysis and Management, Profit and Growth Analysis, Budgeting, Goal Setting, Reporting. Oversees Incentive and Sales programs.

·         Conducts P&L Analysis and identifies opportunities for improvements. Provides marketing feedback. Develops channel strategy. 

·         Partners with VP of Talent Acquisition and Development to execute hiring and training of branch staff.

·         Defines and manages operational business processes in the branches that lead to efficient office management and sales growth. Looks for ways to continuously improve business processes, member experience, communication, and overall flow within the branch offices.

·         Oversees and provides all communications to the field. Ensures all messaging is coordinated and field ready.  Partners with VP, Communications team as needed.

·         Manages and develops team, conducts performance reviews, coaches and grows high performing teams.

Knowledge/Skills/Abilities:

·         Demonstrated track record of successful business decision making, planning and leadership.

·         P&L accountability and/or progressive accountability for revenue/expense management required.

·         Ability to work cross-functionally across many business units and functions.

·         Ability to write and execute business, sales  financial plans.

·         Analytical skills to develop business insights and identify Market opportunities based on metrics and data.

·         Highly developed people, coaching and mentoring skills.

·         Excellent planning and program management skills.

·         Strong change management skills and the ability to operate in an environment of ambiguity.

·         Broad knowledge of P/C insurance and membership operations including industry trends, key drivers of business revenue on a profit and loss basis, large scale recruitment efforts and multiple distribution channels.

·         Strong written and oral communication skills.

Education & Experience / Licenses & Certification

·         Experience managing P&L revenue of at least $25M.

·         Degree in Business Management or equivalent experience.

·         8-10 years in a senior level or progressively responsible leadership position required, to include a broad knowledge of marketing and product operations.

·         Insurance certification will be required post hire.

·         Experience in managing a remote and distributed workforce.

Work Environment/Physical Requirements

·         Works in an office environment sitting at a desk, table or computer workstation for extended periods of time.

·         May travel by car, plane or other form of transportation to attend business meetings or conferences.

·         Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

Apply Today

Insurance Associate

Milpitas, California

AAA has immediate opportunities for motivated individuals to join our team of Insurance Sales Associates.

 

Why work for us?

  • Paid Training: $23.00 during our the training period. Extensive training program will help ensure a seamless transition into an Insurance Agent position. 

  • Licensing Assistance: AAA provides/ will reimburse the costs of licensure 

  • Advancement Opportunities: Opportunity to advance within the first 90 days 

  • No Overhead Costs: W-2 structure with dedication space in a AAA NCNU branch

  • Compensation: Generous commission structure with the ability to earn commission on every policy. 

  • Benefits: Medical, Dental, Vision, wellness program and more!

  • 401k Matching: $1 for $1 company match up to 6% of pay

  • Annual Incentive Plan: Eligibility to participate in AAA NCNU annual bonus plan

  • Paid Time Of: 17 days of PTO your first year + 9 Holidays annually

  • Community Impact:  24 hours provided per year designated for Volunteer work. 

  • Collaborative Environment: AAA will value your contribution to providing exceptional service to our members

 

Job Summary

Insurance Associates serve our Members by selling them the Property & Casualty and Roadside Assistance insurance that meets the Member’s needs. Individuals in this role are accountable for achieving assigned sales goals while providing an exceptional Member experience. Primary responsibilities include soliciting new business, serving existing insured Members, and retaining policies. Insurance Associates participate in promotions, events, marketing activities, and the cross-sell of AAA insurance products. Insurance Associates are professionals who guide our Members in the purchase of appropriate products and coverage under managerial supervision.

Essential Functions 

  • Uses sales techniques and strong product knowledge to identify customer-specific needs to generate new sales, retain existing insureds and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.

  • Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Agent’s manager.

  • Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.

  • Establishes rapport with the insured that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.

  • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.

  • Responds to customer inquiries and requests relating to insurance products and membership.

  • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.

  • Responds to customer inquiries and requests relating to insurance products and membership.

  • Researches and resolves complex customer service issues. Often assists the insured in initiating the first notice of loss on claims

 

Education & Experience/Licenses & Certification

  • High school diploma or GED required. Bachelor's degree in a relevant field preferred.

  • 2 to 4 years of sales experience preferred.

  • Insurance industry experience or knowledge preferred.

  • Knowledge of desktop systems including but not limited to Microsoft Office software applications.

  • Ability to acquire an unrestricted state issued license(s) required to place property and casualty insurance within forty-five (45) calendar days of hire. Active required license(s) preferred.

#IASales

 

Apply Today

Insurance Associate

Newark, California

AAA has immediate opportunities for motivated individuals to join our team of Insurance Sales Associates.

 

Why work for us?

  • Paid Training: $23.00 during our the training period. Extensive training program will help ensure a seamless transition into an Insurance Agent position. 

  • Licensing Assistance: AAA provides/ will reimburse the costs of licensure 

  • Advancement Opportunities: Opportunity to advance within the first 90 days 

  • No Overhead Costs: W-2 structure with dedication space in a AAA NCNU branch

  • Compensation: Generous commission structure with the ability to earn commission on every policy. 

  • Benefits: Medical, Dental, Vision, wellness program and more!

  • 401k Matching: $1 for $1 company match up to 6% of pay

  • Annual Incentive Plan: Eligibility to participate in AAA NCNU annual bonus plan

  • Paid Time Of: 17 days of PTO your first year + 9 Holidays annually

  • Community Impact:  24 hours provided per year designated for Volunteer work. 

  • Collaborative Environment: AAA will value your contribution to providing exceptional service to our members

 

Job Summary

Insurance Associates serve our Members by selling them the Property & Casualty and Roadside Assistance insurance that meets the Member’s needs. Individuals in this role are accountable for achieving assigned sales goals while providing an exceptional Member experience. Primary responsibilities include soliciting new business, serving existing insured Members, and retaining policies. Insurance Associates participate in promotions, events, marketing activities, and the cross-sell of AAA insurance products. Insurance Associates are professionals who guide our Members in the purchase of appropriate products and coverage under managerial supervision.

Essential Functions 

  • Uses sales techniques and strong product knowledge to identify customer-specific needs to generate new sales, retain existing insureds and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.

  • Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Agent’s manager.

  • Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.

  • Establishes rapport with the insured that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.

  • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.

  • Responds to customer inquiries and requests relating to insurance products and membership.

  • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.

  • Responds to customer inquiries and requests relating to insurance products and membership.

  • Researches and resolves complex customer service issues. Often assists the insured in initiating the first notice of loss on claims

 

Education & Experience/Licenses & Certification

  • High school diploma or GED required. Bachelor's degree in a relevant field preferred.

  • 2 to 4 years of sales experience preferred.

  • Insurance industry experience or knowledge preferred.

  • Knowledge of desktop systems including but not limited to Microsoft Office software applications.

  • Ability to acquire an unrestricted state issued license(s) required to place property and casualty insurance within forty-five (45) calendar days of hire. Active required license(s) preferred.

#IASales

 

Apply Today

Insurance Associate

Daly City, California

AAA has immediate opportunities for motivated individuals to join our team of Insurance Sales Associates.

 

Why work for us?

  • Paid Training: $23.00 during our the training period. Extensive training program will help ensure a seamless transition into an Insurance Agent position. 

  • Licensing Assistance: AAA provides/ will reimburse the costs of licensure 

  • Advancement Opportunities: Opportunity to advance within the first 90 days 

  • No Overhead Costs: W-2 structure with dedication space in a AAA NCNU branch

  • Compensation: Generous commission structure with the ability to earn commission on every policy. 

  • Benefits: Medical, Dental, Vision, wellness program and more!

  • 401k Matching: $1 for $1 company match up to 6% of pay

  • Annual Incentive Plan: Eligibility to participate in AAA NCNU annual bonus plan

  • Paid Time Of: 17 days of PTO your first year + 9 Holidays annually

  • Community Impact:  24 hours provided per year designated for Volunteer work. 

  • Collaborative Environment: AAA will value your contribution to providing exceptional service to our members

 

Job Summary

Insurance Associates serve our Members by selling them the Property & Casualty and Roadside Assistance insurance that meets the Member’s needs. Individuals in this role are accountable for achieving assigned sales goals while providing an exceptional Member experience. Primary responsibilities include soliciting new business, serving existing insured Members, and retaining policies. Insurance Associates participate in promotions, events, marketing activities, and the cross-sell of AAA insurance products. Insurance Associates are professionals who guide our Members in the purchase of appropriate products and coverage under managerial supervision.

Essential Functions 

  • Uses sales techniques and strong product knowledge to identify customer-specific needs to generate new sales, retain existing insureds and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.

  • Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Agent’s manager.

  • Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.

  • Establishes rapport with the insured that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.

  • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.

  • Responds to customer inquiries and requests relating to insurance products and membership.

  • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.

  • Responds to customer inquiries and requests relating to insurance products and membership.

  • Researches and resolves complex customer service issues. Often assists the insured in initiating the first notice of loss on claims

 

Education & Experience/Licenses & Certification

  • High school diploma or GED required. Bachelor's degree in a relevant field preferred.

  • 2 to 4 years of sales experience preferred.

  • Insurance industry experience or knowledge preferred.

  • Knowledge of desktop systems including but not limited to Microsoft Office software applications.

  • Ability to acquire an unrestricted state issued license(s) required to place property and casualty insurance within forty-five (45) calendar days of hire. Active required license(s) preferred.

#IASales

 

Apply Today

AAA Tow Truck Driver

Phoenix, Arizona

Why work for us?

  • Great Pay – $14.89/hour + a 5% increase at 6 months

  • Bonus-Monthly Incentive bonus

  • Training – You’ll attend a thorough, comprehensive, training program

  • Benefits – Medical, Dental, Vision, wellness program and more!

  • 401k Matching – $1 for $1 company match up to 4% of pay

  • Annual Incentive Plan – Eligibility to participate in AAA annual bonus plan

  • Paid Time Off – Ten hours per month, ten holidays annually, and 24 hours per year earmarked for volunteer activities

  • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

 

What our Roadside Service Technicians do:

  • Driving and operating a service vehicle (i.e. loading/towing vehicles, flat tire changes, lock-out, fuel delivery services, etc.)

  • On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving

  • Utilizing on-board computer, radio communications, and mapping systems

  • Completion of daily paperwork (i.e. call-logs, battery invoices, cash receipts, etc.)

  • Inspecting and submitting maintenance reports of company vehicles for safe and efficient operation

  • Education and training. I.E.: AAA Compliance Training, RPST,TSAAC, Lock-out, PSP, Battery Service Training

 

Education & Experience/Licenses & Certification

  • Must be at least 21 years of age to operate AAA vehicles

  • Ability to drive a manual/automatic shift vehicle

  • Customer service skills and the ability to interact with a wide-range of people

  • Basic math skills

  • Basic automotive knowledge and experience operating a motor vehicle with a valid driver’s license

  • Basic computer knowledge

Work Environment/Physical Requirements:

Works outdoors at vehicle sites when servicing vehicles. Lifting and carrying tires and parts, weighing up to 50 pounds, several times a day; bending, kneeling and stooping as required for service calls. Works in all weather and all traffic conditions. Vehicle recovery sites may be wet, messy and hazardous.

Service Providers are required to provide a photograph for identification purposes. If needed for identification purposes, a photograph may be obtained after an offer of employment is made and accepted.   

 

**Please note that you will be asked to complete a candidate assessment following your application, via email. Your application will not be considered until the assessment has been completed.**

We’ll value your skills and experience. We’re building a performance organization with heart and developing a pipeline of tomorrow’s leaders. Your work will be enhanced with training opportunities, a mentoring program and our Promote-from-within philosophy. We celebrate our diversity and leverage the power of many minds.

Work Environment/Physical Requirements

Works outdoors at vehicle sites when servicing vehicles. Lifting and carrying tires and parts, weighing up to 50 pounds, several times a day; bending, kneeling and stooping as required for service calls. Works in all weather and all traffic conditions. Vehicle recovery sites may be wet, messy and hazardous.

Apply Today

VP, Enterprise Transformation

San Ramon, California

AAA acquired SAFE Security, the 11th largest smart home security company in the United States, in November 2018 with the vision to become the most trusted smart home security provider in America.
With your help, we aspire to provide the same peace of mind at home as we have provided on the roads for the last 100 years.
Reporting directly to the President & CEO, A3 Smart Home, this Senior Leader will serve as a strategic thought partner business strategist, decision-framer, enterprise project leader / owner, change agent and trusted advisor. This leader will play a pivotal role in owning / leading the transformation of our enterprise operations and infrastructure to enable the execution of a hyper-growth industry transforming value proposition.


Job Description Essential Functions:
• Serves as a strategic business and thought partner to A3 Smart Home’s President & CEO and Senior Leadership Team.
• Fully owns and leads multiple strategic initiatives within the organization. Is able to identify key strategic enablers and develop their own initiatives as well as execute those of the CEO.
• Plans and directs strategic, operational and financial activities for the President & CEO.
• Leads the Enterprise Project Management Office and owns the most critical enterprise
transformation initiatives.
• Effectively manages multiple internal and external partner relationships and works effectively to produce high-quality systemic results.
• Develops staff to achieve best in class performance and maximizes organizational value
creation.
• Embodies the core values of the organization (Humility, Integrity, Teamwork and Service) and our fundamental belief in always doing the right thing. Enhances the brand of the organization through disciplined business practices, positive nature, relentless customer experience orientation, and consistent drive for top performance.


Knowledge / Skills Abilities:
• Skilled at managing / building a P&L, and experience creating infrastructure, of a consumer direct brand
• Strategic mindset. Can easily translate general business strategy into effective product and
marketing and/or operational strategies and define direction for large teams that deliver
exponential growth.
• Strong customer experience orientation with the ability to develop business systems / strategies rooted in experience delivery.
• Strong leadership ability. Able to influence and energize others to drive change. Ability to
develop high-performing engaged teams.
• Executive level financial and business acumen. Effective at identifying and driving business
enhancements to maximize value and objectives.
• Strong written and verbal communication skills to communicate effectively at all levels across the enterprise.

Education & Experience:
• Bachelor degree in related area or an equivalent combination of education and experience
• MBA Preferred
• 10+ years marketing, strategy and/or product management experience for a well-known
consumer Brand. 8+ years at a leadership level.
• Demonstrated experience hiring, managing and developing large & diverse high-performing
teams.

Competency:
• Strategic Mindset – Expert
• Change Leadership – Expert
• Business and Financial Acumen – Expert
• Vision - Distinguished
• Interpersonal Savvy – Expert
• Priority Setting – Expert
• Quality Orientation – Expert
• Problem Solving – Expert
• Disciplined Operating Practices – Expert
• Executive Presence – Distinguished
• Values Based (Honesty, Integrity, Teamwork Service) - Expert

Apply Today

Tow/Battery Light Service Driver

Sparks, Nevada

[This position is for the Truckee Territory]

We're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service.

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. 

We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
 

Why work for us?

  • Great base Pay and up to a 35% monthly bonus! 

  • Training – You’ll attend a thorough, comprehensive, three week training program

  • Benefits – Medical, Dental, Vision, wellness program and more!

  • 401k Matching – $1 for $1 company match up to 6% of pay

  • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan

  • Paid Time Off – Ten hours per month, ten holidays annually, one floating holiday and 24 hours per year earmarked for volunteer activities

  • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

What our Roadside Service Technicians do:

  • Driving and operating a service vehicle (i.e. loading/towing vehicles, flat tire changes, lock-out, fuel delivery services, etc.)

  • On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving

  • Utilizing on-board computer, radio communications, and mapping systems

  • Completion of daily paperwork (i.e. call-logs, battery invoices, cash receipts, etc.)

  • Inspecting and submitting maintenance reports of company vehicles for safe and efficient operation

  • Education and training. I.E.: AAA Compliance Training, RPST,TSAAC, Lock-out, PSP, Battery Service Training

Education & Experience/Licenses & Certification

  • Ability to drive a manual/automatic shift vehicle

  • Customer service skills and the ability to interact with a wide-range of people

  • Basic math skills

  • Basic automotive knowledge and at least 6 years’ experience operating a motor vehicle with a valid driver’s license

  • Basic computer knowledge

  • Bilingual communication skills a plus

  • High School Diploma or GED equivalent required

  • Vocational technical automotive training/certification or equivalent experience (preferred)

  • ASE (Automotive Service Excellence) certification(preferred)

Work Environment/Physical Requirements

Works outdoors at vehicle sites when servicing vehicles. Lifting and carrying tires and parts, weighing up to 50 pounds, several times a day; bending, kneeling and stooping as required for service calls. Works in all weather and all traffic conditions. Vehicle recovery sites may be wet, messy and hazardous.  Service Providers are required to provide a photograph for identification purposes.

#ERS Driver

Apply Today

Insurance Associate

Hayward, California

AAA has immediate opportunities for motivated individuals to join our team of Insurance Sales Associates.

 

Why work for us?

  • Paid Training: $23.00 during our the training period. Extensive training program will help ensure a seamless transition into an Insurance Agent position. 

  • Licensing Assistance: AAA provides/ will reimburse the costs of licensure 

  • Advancement Opportunities: Opportunity to advance within the first 90 days 

  • No Overhead Costs: W-2 structure with dedication space in a AAA NCNU branch

  • Compensation: Generous commission structure with the ability to earn commission on every policy. 

  • Benefits: Medical, Dental, Vision, wellness program and more!

  • 401k Matching: $1 for $1 company match up to 6% of pay

  • Annual Incentive Plan: Eligibility to participate in AAA NCNU annual bonus plan

  • Paid Time Of: 17 days of PTO your first year + 9 Holidays annually

  • Community Impact:  24 hours provided per year designated for Volunteer work. 

  • Collaborative Environment: AAA will value your contribution to providing exceptional service to our members

 

Job Summary

Insurance Associates serve our Members by selling them the Property & Casualty and Roadside Assistance insurance that meets the Member’s needs. Individuals in this role are accountable for achieving assigned sales goals while providing an exceptional Member experience. Primary responsibilities include soliciting new business, serving existing insured Members, and retaining policies. Insurance Associates participate in promotions, events, marketing activities, and the cross-sell of AAA insurance products. Insurance Associates are professionals who guide our Members in the purchase of appropriate products and coverage under managerial supervision.

Essential Functions 

  • Uses sales techniques and strong product knowledge to identify customer-specific needs to generate new sales, retain existing insureds and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.

  • Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Agent’s manager.

  • Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.

  • Establishes rapport with the insured that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.

  • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.

  • Responds to customer inquiries and requests relating to insurance products and membership.

  • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.

  • Responds to customer inquiries and requests relating to insurance products and membership.

  • Researches and resolves complex customer service issues. Often assists the insured in initiating the first notice of loss on claims

 

Education & Experience/Licenses & Certification

  • High school diploma or GED required. Bachelor's degree in a relevant field preferred.

  • 2 to 4 years of sales experience preferred.

  • Insurance industry experience or knowledge preferred.

  • Knowledge of desktop systems including but not limited to Microsoft Office software applications.

  • Ability to acquire an unrestricted state issued license(s) required to place property and casualty insurance within forty-five (45) calendar days of hire. Active required license(s) preferred.

#IASales

 

Apply Today

Insurance Sales Agent

Clearfield, Utah

Insurance Sales Agents serve our Members by selling them Property & Casualty Insurance. They are accountable for achieving sales goals while providing an exceptional experience for our Members. Furthermore they are confident in soliciting new business through inbound and outbound calls

Why work for us?

  • $15.00 hourly paid training.

  • Great incentive plan- Starting wage $15.00 hourly

  • Commission - ability to earn commission on each sale

  • Training – You’ll attend a thorough, comprehensive  training program

  • Benefits – Medical, Dental, Vision, wellness program and more!

  • 401k Matching – $1 for $1 company match up to 6% of pay

  • Annual Incentive Plan – Eligibility to participate in AAA annual bonus plan

  • Paid Time Off

  • 24 hours per year earmarked for volunteer activities

  • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

  • Onsite Gym and Bistro

 

Essential Functions

  • Using sales techniques to generate new sales to prospective and current Members
  • Effectively overcoming objections to close the sale
  • Utilizing tools to recommend appropriate products and related coverage, quote, bind and issue policies
  • Proactively soliciting new sales by handling inbound and outbound calls, working marketing lists, and is comfortable cross/up-selling Members

Knowledge/Skills/Abilities

  • Possesses sales skills effectively employed in the tracking, following up on and closing of assigned leads
  • Loves our insurance products, selling, and genuinely connecting with Members
  • Is motivated to achieve sales goals

Education & Experience/Licenses & Certification

  • High school diploma or GED required. Bachelor's degree in relevant field preferred.
  • 1 to 3 years of sales experience required. Insurance industry and/or call center work experience preferred.
  • Ability to acquire the active and unrestricted state issued license(s) required to place property and casualty insurance within thirty (30) calendar days of hire. Active required license(s) in CA, NV and UT preferred.
Apply Today

Member Experience Associate

San Jose, California

Essential Functions

  • Exhibits AAA guiding principles and core values
  • Performs routine sales, service and operational functions for AAA Members including; DMV, cashiering, auto travel, notary and insurance sales support, with expectations for maintaining required standards, policies and procedures
  • Understands and actively promotes products and services to achieve individual goals in support of meeting organization goals and objectives 
  • Overcomes obstacles that create barriers to Team Member or branch efforts
  • Identifies process improvement opportunities and proposes solutions
  • Acts as an agent for change while promoting AAA’s guiding principles and core values

Knowledge/Skills/Abilities

  • Demonstrates sales and service skills. Able to effectively interact, face-to-face, with new, prospective and existing Members.
  • Accuracy and comfort handling money, making change, balancing cash drawer.
  • Good computer skills, proficient in both reading and basic arithmetic.
  • Good written and verbal communication skills in person and over the phone.
  • Ability to multitask in response to requests, requirements and Member/Team Member expectations. Ability to accept feedback and correct course as necessary.

Education & Experience / Licenses & Certification

  • High school diploma or GED required
  • Two years sales or customer service experience
  • Experience working with sales and service standards and goals
  • Current  & valid Driver's License with clean history may be required
  • Bonding and fingerprinting may be required
  • P&C Licensing may also be required

Work Environment/Physical Requirements

Works in a variety of office environments where standing, walking or sitting at a desk, table or computer workstation may

be required for extended periods of time. May travel by car, plane or other form of transportation to attend business meetings or conferences. May be required to work in one or more locations in a defined service area. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

#MEASales

Apply Today

Insurance Sales Associate

Hollister, California

AAA has immediate opportunities for motivated individuals to join our team of Insurance Sales Associates.

 

Why work for us?

  • Paid Training: $20.00 hourly paid training. Extensive training program will help ensure a seamless transition into an Insurance Agent position

  • Licensing Assistance: AAA will reimburse the costs of licensure 

  • Advancement Opportunities: Opportunity to advance within the first 90 days 

  • No Overhead Costs: W-2 structure with dedicated space in a AAA NCNU branch

  • Compensation: Generous commission structure with the ability to earn commission on every policy

  • Benefits: Medical, Dental, Vision, wellness program and more!

  • 401k Matching: $1 for $1 company match up to 6% of pay

  • Annual Incentive Plan: Eligibility to participate in AAA NCNU annual bonus plan

  • Paid Time Of: 17 days of PTO your first year + 9 Holidays annually

  • Community Impact:  24 hours provided per year designated for Volunteer work

  • Collaborative Environment: AAA will value your contribution to providing exceptional service to our members

 

Job Summary

Insurance Associates serve our Members by selling them the Property & Casualty Insurance that meets their needs. Individuals in this role are accountable for achieving assigned sales goals while providing an exceptional Member experience. Primary responsibilities include soliciting new business, serving existing insured Members, and retaining policies. Insurance Associates participate in promotions, events, marketing activities, and the cross-selling of AAA insurance products. Insurance Associates are professionals who guide our Members in the purchase of appropriate products and coverage under managerial supervision.

Essential Functions 

  • Uses sales techniques and strong product knowledge to identify customer-specific needs to generate new sales, retain existing insureds and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.

  • Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Agent’s manager.

  • Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.

  • Establishes rapport with the insured that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.

  • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.

  • Responds to customer inquiries and requests relating to insurance products and membership.

  • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.

  • Responds to customer inquiries and requests relating to insurance products and membership.

  • Researches and resolves complex customer service issues. Often assists the insured in initiating the first notice of loss on claims

 

Experience & Licenses/Certifications

  • 2 to 4 years of sales experience preferred.

  • Insurance industry experience or knowledge preferred.

  • Knowledge of desktop systems including but not limited to Microsoft Office software applications.

  • Ability to acquire an unrestricted state issued license(s) required to place property and casualty insurance. Active required license(s) preferred.

#IA

           

Apply Today

Member Experience Associate

Henderson, Nevada

We're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service. We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
 

Why work for us?

  • Benefits – Access to Medical, Dental, and Vision program and more! 
  • 401k Matching – $1 for $1 company match up to 6% of pay 
  • Annual Incentive Plan – Eligibility to participate in AAA annual bonus plan 
  • Paid Time Off – Accrual of 17 PTO days your first year, nine paid holidays annually, and 24 hours earmarked for volunteer activities 

Essential Functions:

  • Exhibits AAA guiding principles and core values

  • Performs routine sales, service and operational functions for AAA Members including; DMV, cashiering, auto travel, notary and insurance sales support, with expectations for maintaining required standards, policies and procedures

  • Understands and actively promotes products and services to achieve individual goals in support of meeting organization goals and objectives 

  • Overcomes obstacles that create barriers to Team Member or branch efforts

  • Identifies process improvement opportunities and proposes solutions

  • Acts as an agent for change while promoting AAA’s guiding principles and core values

Knowledge/Skills/Abilities:

  • Demonstrates sales and service skills. Able to effectively interact, face-to-face, with new, prospective and existing Members.

  • Accuracy and comfort handling money, making change, balancing cash drawer.

  • Good computer skills, proficient in both reading and basic arithmetic.

  • Good written and verbal communication skills in person and over the phone.

  • Ability to multitask in response to requests, requirements and Member/Team Member expectations. Ability to accept feedback and correct course as necessary.

Experience & Licenses/Certifications:

  • Two years of sales or customer service experience required

  • Experience working with sales and service standards and goals

  • Current & valid Driver's License with clean history may be required

  • Bonding and fingerprinting may be required

  • P&C Licensing preferred

Work Environment/Physical Requirements:

Works in a variety of office environments where standing, walking or sitting at a desk, table or computer workstation may be required for extended periods of time. May travel by car, plane or other form of transportation to attend business meetings or conferences. May be required to work in one or more locations in a defined service area. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

#MEA

Apply Today

Branch Team Lead

Menlo Park, California

Essential Functions

  • Champions and exhibits guiding principles and core values of AAA
  • Supports the recruiting, training, onboarding and scheduling of Branch Team Members
  • Supports Team Member goal setting, Team performance feedback, training, evaluation and performance documentation.
  • Supports Individual Team Member Development plan implementation
  • Champion of Team Engagement, and Community Impact participation
  • Drives for results through direct sales and supervision of assigned branch to achieve assigned goals
  • Supports building a performance organization with heart through efficient performance management, setting clear performance and career development expectations, and acting on  tough performance issues early with managerial courage
  • Pulls and distributes sales reports for tracking and performance measurement
  • Assumes responsibility of the branch in absence of manager
  • Ensures compliance with AAA policies, procedures, standards and regulations
  • Coordinates scheduling of facility requests within assigned budgets for the branch, including but not limited to: security, office supply, and building maintenance

Knowledge/Skills/Abilities

  • Excellent written and verbal communication skills
  • Demonstrated track record of successful business decision making, planning, and problem solving
  • Highly developed leadership skills, quantitative and analytical skills with a proven ability to make data-driven decisions
  • Ability to work cross-functionally across many business units and functions
  • Excellent planning and project management skills
  • Strong change management skills and the ability to operate in an environment of ambiguity
  • Broad knowledge of Property & Casualty insurance, membership sales and service,  and branch operations including industry trends, key drivers of business revenue
  • Outstanding sales and Member service skills and the ability to transfer these skills to others
  • Strong computer skills, including proficiency with the Google Apps Suite  (Sheets, Docs, Drive, Slides)

Education & Experience / Licenses & Certification

• High School Diploma or GED required

• Bachelor Degree in related field preferred

• Valid Driver's License 

• P&C License ( Preferred)

• 2-3 yrs. supervisory experience in travel, retail sales, insurance or service industry

• Demonstrated experience exceeding individual goals while driving others to exceed goals.

Work Environment/Physical Requirements

Works in an office environment sitting at a desk, table or computer workstation for extended periods of time. May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

Apply Today

Hired Security System Installers

Scottsdale, Arizona

AAA recently acquired SAFE Security and Safeguard with the vision to become the most trusted smart home security brand in this industry. With your help, we aspire to provide the same peace of mind at home as we have provided on the roads for the last 100 years.

SAFEGUARD IS HIRING!

Safeguard Security Is Holding A Job Fair for Residential Security System Installers

Date:  Saturday, April 27th 2019 from 10:00am-3:00pm

Location:  8454 N. 90th St., Scottsdale, AZ 85258

Please pre-register by applying today or walk-ins welcome!

Bring a copy of your resume and dress for success for an opportunity to meet directly with hiring managers.

Safeguard has been protecting Arizona families and businesses for over 50 years. We are Arizona's largest locally-operated security provider, and we prove every day that we love being there for our clients.

WHY SAFEGUARD?

  • Hourly pay with incentive plans
  • Exceptional benefits
  • Excellent PTO and holiday plans
  • A free AAA Membership and numerous employee discounts
  • Full training

WHAT YOU'LL DO:

  • Provide legendary customer service to all of our customers during your daily interactions
  • Install new and replacement security systems in customers’ homes; this may include wiring, panels, audio/ video, CCTV systems and other electrical apparatuses while working with a maximum of 240 volts. This includes working with electrical equipment and hand tools
  • Providing consultative selling and offering solutions to our customers
  • Maintaining a high-level of safety at all times

WHAT YOU'VE DONE:

  • 1+ years of experience delivering legendary customer service
  • Experience in consultative sales or offering product and service solutions
  • Possess a valid Arizona driver’s license and current 39 month driving record
  • Ability to install low voltage security systems and have a high attention to detail
  • Knowledge of security systems / CCTV such as Honeywell, alarm.com and others is a plus
  • National Electrical Code (NEC) is a plus

TRAINING WILL BE PROVIDED!

Working Environment/Physical Requirements:

The position requires both field and office time. Physical requirements include walking new and existing commercial and residential sites in various stages of construction, climbing ladders/stairs, lifting (up to 50 pounds), working in outdoor weather conditions, sitting, driving to job sites, use of typical hand and electrical tools.

Apply Today

Automotive Service Technician

Henderson, Nevada

At AAA, we strive to put our member first and take care of their total automotive needs. We're on a mission to expand our Club Owned Repair business with the opening of a new location in Henderson, Nevada!

Why AAA?

  • Competitive hourly pay with an annual incentive
  • Exceptional benefits within 30 days of hire, to include 401k matching
  • 15 Paid Days off and no Sunday work hours
  • Tuition reimbursement for receiving additional ASE certifications
  • A free AAA Membership and numerous employee discounts

What You’ll Do

  • Perform oil changes and lubrication services to automobiles
  • Perform tire repairs and installation services to automobiles
  • Perform any other minor repairs to automobiles as assigned by a Lead Tech or service writer, according his/her abilities
  • Gain on the job experience in all areas of automotive repair and strive to obtain ASE Certifications.
  • Transporting members in company van to work or home
  • Picking up parts as needed
  • Assist upper level technicians as needed and for experience
  • Keep his/her work area clean and safe

What You Have

  • Automotive Repair Knowledge – Minimum 1 year automotive tire, lube, or general repair experience or six  months of auto trade school or other formalized training program.
  • Must be able to understand and meet customers’ needs and expectations. 
  • Must use good interpersonal skills in solving customers’ problems and build positive relationships with them.
  • Must be able to communicate with others in a clear, understandable manner.
  • Must be able to analyze information, identify alternatives, and make sound, logical decisions. Must maximize utilization of available resources.
  • Must be able to build smooth, cooperative working relationships, assisting other team members when possible.
  • Must be able to perform multiple tasks and use time efficiently. Must be able to deal with negative emotions from others, displaying a positive, caring attitude on each interaction.
  • Must be able to adapt to change and be flexible in adjusting approach to meet the needs of different situations.  Must be able to rotate among job functions as needed.
  • Must have a valid Driver's Licence

What You’ve Done

  • High School Diploma or GED required.
  • Minimum 1 year automotive tire, lube, or general repair experience or six months of auto trade school or other formalized training program.

PHYSICAL DEMANDS: Required by the Americans with Disabilities Act (ADA).

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk and hear, required to sit, occasionally required to stand and walk; use and to finger, handle, or feel; and reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, peripheral vision and the ability to focus. Identify specific hazards as necessary (use of chemicals, equipment, driving).

May be exposed to chemicals, pneumatic air, electrical, lifting, tripping and/or falling, drives member and/or company vehicle.

#AUTO

Apply Today

Light Service Battery Driver

San Francisco, California

Why work for us?

  • Great Pay – $21.96/hour + a 5% increase at 6 months

  • Bonus- Potential to earn monthly bonuses

  • Training – You’ll attend a thorough, comprehensive, three week training program

  • Benefits – Medical, Dental, Vision, wellness program and more!

  • 401k Matching – $1 for $1 company match up to 6% of pay

  • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan

  • Paid Time Off – Ten hours per month, ten holidays annually, one floating holiday and 24 hours per year earmarked for volunteer activities

  • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

What our Roadside Service Technicians do:

  • Driving and operating a service vehicle (i.e. loading/towing vehicles, flat tire changes, lock-out, fuel delivery services, etc.)

  • On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving

  • Utilizing on-board computer, radio communications, and mapping systems

  • Completion of daily paperwork (i.e. call-logs, battery invoices, cash receipts, etc.)

  • Inspecting and submitting maintenance reports of company vehicles for safe and efficient operation

  • Education and training. I.E.: AAA Compliance Training, RPST,TSAAC, Lock-out, PSP, Battery Service Training

Education & Experience/Licenses & Certification

  • Ability to drive a manual/automatic shift vehicle

  • Customer service skills and the ability to interact with a wide-range of people

  • Basic math skills

  • Basic automotive knowledge and at least 6 years’ experience operating a motor vehicle with a valid driver’s license

  • Basic computer knowledge

  • Bilingual communication skills a plus

  • High School Diploma or GED equivalent required

  • Vocational technical automotive training/certification or equivalent experience (preferred)

  • ASE (Automotive Service Excellence) certification(preferred)

Work Environment/Physical Requirements:

Works outdoors at vehicle sites when servicing vehicles. Lifting and carrying tires and parts, weighing up to 50 pounds, several times a day; bending, kneeling and stooping as required for service calls. Works in all weather and all traffic conditions. Vehicle recovery sites may be wet, messy and hazardous.

Service Providers are required to provide a photograph for identification purposes. If needed for identification purposes, a photograph may be obtained after an offer of employment is made and accepted.   

#ERSDRIVER

Apply Today

Mobile Patrol Officer

Scottsdale, Arizona


"AAA acquired SAFE Security and Safeguard with the vision to become the most trusted smart home security brand in this industry. With your help, we aspire to provide the same peace of mind at home as we have provided on the roads for the last 100 years."


Safeguard Security is looking for Mobile Patrol Officers to join the team! We have multiple shift positions open with opportunities for overtime!

Responsibilities

  • Alarm Verification - promptly respond to alarms in your designated area prompted by our onsite monitoring facility
  • Vacation Service - check homes and provide preauthorized requested service for a period when the client is away from home
  • Patrol Accounts - check accounts daily/nightly as contracted with customers
  • Maintain regular records and effectively communicate with dispatch, customers, etc.
  • Safe and courteous operation of the designated patrol vehicle observing all state and municipal traffic laws; all traffic rules specified by the bylaws of the any community which you may enter; and all traffic and vehicle operation rules of Safeguard Security & Communications, Inc.;
  • Proper maintenance of the designated patrol vehicle, e.g. routine, scheduled, preventive or corrective maintenance, vacuuming, car washes, etc.
  • Responding to burglar alarms at businesses and residences while following all prescribed procedures and instructions
  • Completion of daily assigned tasks, e.g. red-tag checks, interior checks, initial interior checks, spot checks, courtesy patrols, etc.
  • Completion, without exception, of unique duties as assigned for your designated beat and shift
  • Keeping the Patrol Division Supervisor informed of all problems, unique situations, etc. that occur on your shift
  • Entering all pertinent and necessary information into Silvertrac
  • Operation of KNOX KeySecure Boxes
  • Proper preparation of Incident reports to include content, numbering and logging
  • Proper use, completion and submission of all forms associated with patrol activities and/or duties
  • Assisting the Patrol Division Supervisors and/or Patrol Division Operations Supervisor with coverage of open shifts within the Division 
     

Qualifications
 

  • Must be at least 21 years old
  • Must obtain a valid and current Arizona Security Card Certification (Guard Card)
  • Ability to communicate clearly and effectively in English (both written and oral)
  • Must have a phone (home or cell)
  • Must have a friendly demeanor and great customer service skills
  • Must possess a valid AZ driver's license with a clean driving record of 3+ years
  • Be a high school graduate or have a GED
  • Possess effective customer service skills
  • Have a neat and professional appearance
  • Have reliable transportation
  • Must be able to pass a full criminal and background check, and drug test 

Work Location Scottsdale, Arizona

Type of position Full time, Variety of shifts

Compensation: $13/hr

What we offer; Medical, Dental Vision, 401k Match at 3%, AAA Membership, Vacation, PTO.

#CIN

Apply Today

Repair Technician I

Henderson, Nevada

Essential Functions

• Completes all automotive maintenance and repairs: engine repair, gas and diesel, automatic transmission/transaxle diagnosis and repair, manual transmission/ transaxle diagnosis and repair, suspension and steering  diagnosis and repair, brakes diagnosis and repair, including ABS/traction control, electrical diagnosis and repair, heating and air conditioning diagnosis and repair, engine performance diagnosis and repair.

• Maintains in-depth knowledge of specialized skills, and continue to develop additional technical skills, to enable flexibility in work assignments.

• Maintains a clean, well-organized work area. Properly maintains tools and equipment and follow safety procedures as outlined in the safety information supplied by each equipment manufacturer and corporate safety policies.

• Organizes the work presented and plan for the highest efficiency in the performance of all job functions, including vehicle movement.

• Accurately performs repairs and maintenance on all vehicles presented in a professional manner, as specified in manufacturer-designed procedures or accepted industry practices.

• Accurately completes all paperwork, including, repair information on work orders, information for state and emission inspections, etc.

• Verifies repairs are properly completed by re-testing repaired system to ensure proper function and road tests vehicles, as necessary, to identify concerns or validate repair.

• Returns vehicle in clean condition; does not disturb personal property in the vehicle unless movement is required for repair procedures.

• Completely reviews repair orders with Service Advisor to ensure all repairs requested are completed.

• Obtains approval from Service Advisor, who will create an estimate and obtain customer approval before work begins. Submits written requests to the service advisor for approval to sell any additional items that are identified and determined to be worn or defective upon disassembly of a system or sub system.

• Reads, understands and utilizes appropriate technical bulletins.

• Attends automotive classes’ seminars and meetings, as recommended by  management.

• Performs other related duties as required.

Repair Technician I (CC02R1)

Knowledge/Skills/Abilities

• Knowledge of PC-based automotive computer equipment and software applications.

• Effective organizational and analytical skills, along with effective written and oral communication skills to enable accurate completion of assignments and effective interaction with others.

• Ability to adjust work schedule and priorities to meet business needs.

• Bilingual communication skills (preferred)

Education & Experience / Licenses & Certification

• High school or equivalent required. Automotive trade school certification or equivalent preferred.

• Must be ASE Certified in 4 levels from A1-A8, X1

• EPA Certified in Refrigerant Recovery required

• Smog license, ASE G1 and A9 a plus

• Must possess and maintain a valid driver’s license with a satisfactory driving record and the ability to operate passenger vehicles and light and medium-duty trucks with automatic and manual transmissions.

• 3 yrs experience inspecting and repairing cars and light trucks.

Work Environment/Physical Requirements

Lifting and carrying tires and parts, weighing up to 50 pounds, several times a day; bending and kneeling to vacuum and clean vehicles; pushing cars several times a month; and climbing ladders to retrieve parts several times a day. Some exposure to loud noises every day for up to 30 minutes at a time from air tools and auto repair equipment. A percent of time is spent traveling by car to pick up parts.

Competency

Communication (Intermediate) Interpersonal Savvy (Learning) Customer Centricity (Intermediate) Time Management (Intermediate) Adaptive Learning (Learning) Problem Solving (Learning)

#AUTO

Apply Today

Sr. Business Analyst

San Ramon, California

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

AAA recently acquired SafeGuard, the 11th largest smart home security company in the United States, with the vision to become the most trusted brand in this industry. Safeguard, has been Protecting Arizona families and businesses for over 50 years; we are Arizona's largest locally-operated security provider. With an A+ Better Business Bureau Ranking, we prove every day that we love being there for and helping our customers. We work hard to create an environment where you can thrive and use your skills and talents to help us deliver legendary Customer Service. You’ll help positively impact every homeowner and the communities that we serve, too.
You will be part of a team that has a must win attitude matched by an unparalleled support staff. We’re looking for hardworking, self-motivated, individuals with a professional presence. You will be working with a company and a team that is second to none and we are looking for the same!

Supports the overall business strategy and corporate objectives by performing analysis to support the identification of business needs and determine solutions to business problems. Senior level, competent to work in all phases of the unit’s assignments. Incumbents work with independence and require only guidance for complex or unusual assignments. May provide technical advice or analytics guidance to associates and other functional areas. We're looking for a professional, self-motivated, problem solving Business Analyst to support our business!

Job Description

• Performs evaluations on operations / products and develops/implements financial strategies covering a wide range of issues affecting business unit decision, profits and financial strength. Determines possible implications on various divisions/ departments and makes recommendations as needed.

• Reviews and provides recommendations on the business unit’s operational / product / financial reports. Interprets the contents for management, alerts them to significant issues and / or opportunity trends.

• Based on findings of identified trends and analysis conducted, participates in the development of division’s business plan in support of corporate objectives.

• Develops and prepares complex Product and Operational reports for management. Performs variance and trend analysis. Supports findings with research, statistical analysis, rationale, and other related activities for use in management decisions. These include financial and analytical models for decision making.

• Develops a variety of reporting methodologies to capture identified trends and recommends solutions, strategies and actions. This includes developing charts, graphs, tables that consolidate data in a meaningful way for review by management.

• Reports on key metrics and provides recommendations to improve the division’s efficiency.

• Reviews the tracking and reporting methodologies and recommends better ways to track and trend collected data to provide management with more meaningful ways to review the data.

EDUCATION, KNOWLEDGE, SKILLS, COMPETENCIES, CERTIFICATIONS/LICENSES

• Strong mathematical skills needed

• Advanced analytical skills to effectively identify problems and develop solutions

• Advanced organizational skills

• Strong communication, particularly in business writing

• Project management experience to accurately complete detail data assignments, understand and interpret broad operational / product/ financial concepts and their application to the business unit and A3 Smart Home

• Proficient in the use and development of operational / product / financial concepts as they apply to business unit and A3 Smart Home

• Advanced interpersonal and inter-departmental skills

• Strong understanding of the use and development of operational models and other related reporting software (preferred)

• Business intelligence & visualization experience to program and build interactive dashboards for operational decisions (preferred)

• Bachelor's degree in related area with 3.2+ GPA or an equivalent combination of education and experience

• 5+ years experience conducting business and/or financial analysis

• Master’s degree in related area (preferred)

#SAFE

Apply Today

Tow Shift Lead

Concord, California

[This position is for the upcoming Richmond Location]

Job Summary
Act in the capacity of a team lead, including training and development of staff, coordinating work, and administrative duties.  Driving and operating of the full range of service vehicles (tow trucks, battery service vehicles, light service vehicles), operating towing equipment and battery service equipment for AAA members and for commercial purposes. Performing effective diagnostics/troubleshooting on vehicles. Providing an outstanding customer service experience. Utilized as a Trainer/Mentor for new hires/ERS Specialist.

Essential Functions

  • Responsible for oversight of shop operations to include inspecting/maintaining of company vehicles/ equipment for safe and efficient operation, battery inventory processes, administrative duties/reports and coordination of scheduling/dispatching
  • Coaching and development of employees, to include training, performance management and the corrective action process
  • Driving and operating the full range of service vehicles (i.e. loading/towing vehicles, flat tire changes, lock-out, fuel delivery services, etc.) for increased
  • Productivity gains and contribution to business results, to include knowledge sharing/coaching/
  • training of peers; utilizing on-board computer, radio communications and mapping systems
  • On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving
  • Managing and maintenance of damages tracking system and coordination of resolution for customer complaints
  • Education and training. I.E.:  AAA Compliance Training, RPST,TSAAC, Lock-out, PSP, Battery
  • Service Training

Knowledge/Skills/Abilities

  • Ability to drive a manual/automatic shift vehicle
  • Ability to ride a bicycle at a skilled level.
  • Ability to act in the role of a leader, to include coaching, mentoring and training
  • Superior customer service skills and the ability to interact with a wide-range of people
  • Proficient automotive knowledge
  • Proven computer knowledge and familiarity with Microsoft Office Suite
  • Proven math skills and analytical ability
  • Ability to communicate effectively, including proficiency with delivering presentations and conducting meetings
  • Bilingual communication skills (preferred)

Education & Experience / Licenses & Certification

• High School Diploma or GED equivalent

• 8+ years Experience operating a motor vehicle with a valid driver's license

• Vocational technical automotive training/certification or equivalent experience (preferred)

• ASE (Automotive Service Excellence) certification (preferred)

Competency

Customer Centricity (Proficient)

Interpersonal Savvy (Proficient)

Time Management (Proficient)

Decision Making (Proficient)

Leadership Credibility (intermediate)

Work Environment/Physical Requirements

Works outdoors at vehicle sites when servicing vehicles. Lifting and carrying tires and parts, weighing up to 50 pounds, several times a day; bending, kneeling and stooping as required for service calls. Works in all weather and all traffic conditions. Vehicle recovery sites may be wet, messy and hazardous.

Apply Today

Machine Learning Engineer

Walnut Creek, California

MACHINE LEARNING ENGINEER

AAA…we're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service. We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.  We're community minded, and celebrate the growth, development and successes of our diverse Team Members.  Whether you’re just starting your journey or looking to grow your career, we’ll support you every step of the way.

Why Work for us:

  • Impact. Play a key role in innovating the future of auto repair while reinventing AAA and the value propositions we deliver to over 6 Million Members.
  • Development. Our team is designed to grow business and business leaders. We intend for you to demonstrate your capabilities and leadership skills and earn rapid advancement.
  • Recognition. We offer a competitive total compensation package including salary, performance bonus, benefits, and 401(k) company match and discretionary contributions.
  • Lifestyle. We do honorable work, and we practice our values: humility, integrity, teamwork, and service.

We are looking for a brilliant mind to join our team to work on analyzing existing data sets to identify trends and patterns in order to increase efficiency in our business processes.

Essential Functions

  • Build Machine Learning data models
  • Write scripts and SQL queries
  • Analyze data sets
  • Apply Machine Learning in large data environment
  • Build, evaluate and verify Machine Learning data models

Knowledge/Skills

  • 3 plus years’ experience in Python, Perl, Shell
  • 3 plus years’ experience in REST, SOAP, or comparable web technologies
  • Solid understanding of relational databases and/or cloud based storage.
  • Ability to build stable Rest and/or SOAP API's
  • Good to have experience with web applications and programming language’s such as JavaScript, and JQuery
  • Ability to work and thrive in a fast paced environment, learn rapidly and master diverse web technologies and techniques
  • Exploring and implementing algorithms on large data sets, applying machine learning, statistics, data mining, or other algorithms and forms of analysis to analyze and solve complex business problems
  • Experience build Machine Learning models; scikit-learn,  Tensorflow, XGBoost
  • Excellent oral and written skills

Education & Experience / Licenses & Certification

  • Degree in related area or an equivalent combination of education and experience in Computer Engineering/Science/Mathematics
  • 3 - 4 years Data Science / Machine Learning experience
Apply Today

Senior Associate Product Marketer

Walnut Creek, California

SENIOR ASSOCIATE PRODUCT MARKETER - Membership Partners & Innovation

AAA…we're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service. We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.  We're community minded, and celebrate the growth, development and successes of our diverse Team Members.  Whether you’re just starting your journey or looking to grow your career, we’ll support you every step of the way.

Why Work for us:

  • Impact. Play a key role in innovating the future of auto repair while reinventing AAA and the value propositions we deliver to over 6 Million Members.

  • Development. Our team is designed to grow business and business leaders. We intend for you to demonstrate your capabilities and leadership skills and earn rapid advancement.

  • Recognition. We offer a competitive total compensation package including salary, performance bonus, benefits, and 401(k) company match and discretionary contributions.

  • Lifestyle. We do honorable work, and we practice our values: humility, integrity, teamwork, and service.

Reporting to the Manager, Membership Partners & Innovation, our Senior Associate Product Marketer is responsible for supporting AAA’s Partner, Innovation, and Renovation road-map, from strategy to execution. In this role you will help manage the development of new product/partner/renovation strategy and marketing plans based on consumer insights that deliver significant new sources of Member value. 

Core Job Responsibilities

  • Strategy and Execution - Own Product P&L and manage key business KPIs to accomplish strategic goals.

  • Marketing Strategic Plan Development & Execution – Responsible for the development and execution of annual plans including business analytics, communication, digital and social media plans.

  • Partner internally and externally to develop and execute product planning, architecture, advertising, press materials, web and digital updates, and sales collateral materials that support marketing initiatives.

  • Communication/ Networking – Guide advertising agencies and production vendors to execute communication plan; manage the development of materials with creative agencies and gather internal approvals as required.

  • Portfolio Renovation & Innovation – Assist in the development and execution of new & renovated Membership products; successfully managing a complex new stage gate process that meets a key criteria at each stage; manage projects that require cross functional and integrated communication across multiple business lines and product owners. 

  • Strategic Partner Optimization- Collaborate on the development and management of strategic partnerships that help unlock Member value and increase retention.

  • Competitive Intelligence – Monitor competitor activities, including pricing, promotion, new product launches, advertising.

  • Marketing Budget – Manage marketing budget, including budget tracker, PO's and invoicing.

  • Project Management – Perform ad-hoc projects as needed to support Product Marketing Manager.

Knowledge, Skills and Abilities

  • Partner Management

  • Innovation product management experience

  • Well-versed in consumer insights and marketing principles

  • Strategic leadership skills

  • General management with P&L experience

  • Proficient in financial and analytical thinking and analyses

  • Effective communication, presentation and negotiation skills

  • Proven cross-functional manager, team influencer and problem solver

Education and Experience

  • College degree (MBA or Master's preferred)

  • 4-6 years related work experience

  • Agency background is a plus

#corporate

Apply Today

Mobile Technician

Phoenix, Arizona

We're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service.

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  

We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
 

We work hard to create an environment where you can thrive and where you use your skills and talents to help us deliver legendary Member service. You’ll help have a positive impact on the diverse communities we serve, too.

The Certified Auto Technician – Mobile continually travels to his/her assignments, but will have the same opportunity to develop a client base and strong relationship with the team as a Certified Auto Technician that is permanently assigned to a location. 

Responsible for the technical service and/or repair of vehicles assigned by the service advisor or supervisor of auto repair center. Ensure quality of service and repair.

Why AAA?

  • Hourly Pay, Wrench Rate with bonus and incentive plan

  • Exceptional benefits within 30 days of hire, to include 401k matching

  • 17 Paid Days off and no Sunday work hours

  • Tuition reimbursement for receiving additional ASE certifications

  • A free AAA Membership and numerous employee discounts

Essential Job Responsibilities

  • Successfully complete automotive service and repair work.  Perform work according to safety guidelines.  Complete vehicle inspection form and vehicle diagnostic form and submit to service advisor.  Complete documentation of repair work completed.
  • Advises service advisor of change in a vehicles status. Inspect vehicles for additional needed repairs or maintenance and recommend them to the service advisors for sale to customers.
  • Responsible to maintain a safe and clean work area.  Participate in ongoing training as assigned by management. Study technical bulletins, industry magazines, and technical web sites. 

Certifications, Licenses, Registrations:

  • Valid Arizona driver’s license and current 39 month driving record. 
  • 8 ASE Certifications required.
  • Candidates will be considered if their certifications have expired within the last 2 years. 
  • Candidate will be required to re-certify in at least 2 areas at the next testing cycle as a condition of employment. 

Education and/or Experience

  • Technical Training
  • 3-5 years experience

PHYSICAL DEMANDS: Required by the Americans with Disabilities Act (ADA)

  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions to this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk and hear, required to sit, occasionally required to stand and walk; use and to finger, handle, or feel; and reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, peripheral vision and the ability to focus. Identify specific hazards as necessary (use of chemicals, equipment, driving).
  • May be exposed to chemicals, pneumatic air, electrical, lifting, tripping and/or falling, drives member and/or company vehicle.

#automotive

Apply Today

Life Insurance Agent

Carson City, Nevada

Essential Functions

• Maximizes life insurance market penetration with current members and property/casualty insureds and stays vigilant for new sales opportunities. Maintains high quality production and persistency standards to assure profitable growth.  Identifies and develops sales opportunities within the community.  Follows company approved sales process in the completion of required financial, activity and sales reporting.

• Provides life sales support and training on lead development and identification for the frontline employees, Insurance Sales Agents (P/C) and other staff who come in contact with members/ insureds.  Establishes and maintains strong working relationships with front line employees, Sales Agents and the branch management team. Notifies Agents in a timely manner of result with referred lead.  Provides leads from life insureds and other calls to Sales Agents for other products/services, i.e., membership, auto/homeowners and travel insurance.

• Stays well-informed of changes and developments in policy and/or external practices. Attends meetings to obtain information, provide input, keep lines of communication open, stay updated and offer sales ideas when appropriate.  Keeps current in industry; maintains continuing education for licensure.

• Develops annual business plan with input and involvement from the Life Sales Manager to meet goals and determine responsibilities, including new business life sales, quality standards, as well as building outstanding customer relationships. Reviews plan objectives and reassesses strategies to align performance relative to annual sales goals.

• Ensures compliance with NCNU and AAA Life and regulations, as well as external regulations

Knowledge/Skills/Abilities

• Strong interpersonal, presentation and communication skills needed to interact with staff, members and insureds effectively

• Ability to cultivate relationships with peers and staff; educates staff to make referrals to Life Insurance

Agents

• Computer skills in basic software applications, and navigating business applications specific to life insurance

• Demonstrated skills in selling life insurance and annuities; Skills to develop, track and effectively follow up on leads (preferred)

• Strong knowledge in sales techniques, life product line illustrations, features and benefits (preferred)

• Demonstrated skills in prospecting and lead generation abilities (preferred)

• Bilingual communication skills (preferred)

Life Insurance Agent (BA05A3)

Education & Experience / Licenses & Certification

• High School Diploma or GED

• Valid Automobile Operator's License

• Active State Resident Life Insurance License

• Bachelor's degree in related area or an equivalent combination of education and experience

(preferred)

• 1+ years experience in Life Insurance and/or Annuity Sales (preferred)

• CLU, ChFC and/or LUTCF Designations (preferred)

Work Environment/Physical Requirements

Works in an office environment sitting at a desk, table or computer workstation for extended periods of time.  May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

Competency

Results Orientation (Intermediate) Customer Centricity (Intermediate) Drive and Initiative(Intermediate) Interpersonal Savvy (Proficient) Negotiating (Learning)

#life sales

Apply Today

Senior Auditor

Walnut Creek, California

SENIOR AUDITOR

AAA…we're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service. We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members. ​​​​ We're community minded, and celebrate the growth, development and successes of our diverse Team Members.  Whether you’re just starting your journey or looking to grow your career, we’ll support you every step of the way.

Why Work for us:

  • Impact. Play a key role in innovating the future of auto repair while reinventing AAA and the value propositions we deliver to over 5.9M Members.
  • Development. Our team is designed to grow business and business leaders. We intend for you to demonstrate your capabilities and leadership skills and earn rapid advancement.
  • Recognition. We offer a competitive total compensation package including salary, performance bonus, benefits, and 401(k) company match and discretionary contributions.
  • Lifestyle. We do honorable work, and we practice our values: humility, integrity, teamwork, and service.

Our Senior Auditor leads moderate to complex audits/projects. Provides assistance to Audit Management in the evaluation of AAA NCNU’s system of internal controls and execution of audit tests and programs.  Periodically directs the work of other auditors. Looks for opportunities to improve the efficiency and effectiveness of policies and procedures.

Key Responsibilities

  • Performs risk assessments to determine audit scope (areas of testing) for moderate to moderate to highly complex audits/projects.
  • Defines audit objectives and programs to test internal controls for moderate to highly complex audits/projects.
  • Develops test methodologies for moderate to highly complex business processes. Performs testing to evaluate the design, accuracy and adequacy of internal controls.
  • Identifies deficiencies and develops recommendations for risk mitigation and process improvement.
  • Prepares draft audit reports.
  • Communicates audit results to business unit management and obtains commitment to resolve observations.
  • Provides consultation to business units and project managers on internal controls and process dependencies between organizational units.
  • Assigns, reviews and evaluates the work of other auditors and provides input to management for audits/projects he or she is leading.
  • Periodically conducts and/or supports investigations of abuse or irregularities.

Knowledge/Skills/Abilities

  • Language skills sufficient to communicate clearly with employees at all levels in the organization in writing, by phone and in person
  • Ability to quickly comprehend the critical inputs, outputs and processes within a variety of business units and apply that understanding to planning, assignment, and/or execution of tasks for an audit project
  • Ability to apply critical thinking and analytical techniques
  • Knowledge of IIA professional standards
  • Understanding of IT risk assessment and audit procedures
  • Knowledge of TeamMate software  (preferred)

Education & Experience / Licenses & Certification

  • Bachelors or higher level degree in finance, accounting, or related field of study or equivalent experience
  • 3 – 5 years experience in auditing, accounting, and/or financial analysis is required, of which 2 years is of recent auditing experience
  • CPA (preferred)
  • Certified Internal Auditor (preferred)

#corporate

Apply Today

Manager, Club Owned Repair

Phoenix, Arizona

A career with AAA Northern California, Nevada, Utah, Arizona, and Mountain West is unique, just like you.

We’re a mission-driven Member services organization. We have a saying here at AAA that we aspire to be America’s most trusted organization absolutely famous for doing the right thing. With more than four million Members, our purpose is to bring peace of mind to Members so that they can enjoy life more.

We work hard to create an environment where you can thrive and where you use your skills and talents to help us deliver legendary Member service. You’ll help have a positive impact on the diverse communities we serve, too.

Essential Functions

• Work Service Counter for a minimum 30% of hours worked

• Understands and manages to a profit and loss statement. Manages activities to drive results.

• Sets monthly and annual sales forecasts, responsible for establishing business plan to achieve established goals.

• Research and develop additional revenue streams through detailed analysis, planning, business case development/presentation and implementation.

• Manage, maintain and builds strong customer, vendor and supplier relationships.

• Collaborates with marketing and others lines of business to develop and coordinate opportunities to maximize CCP’s  exposure and supports cross-sell product opportunities.

• May review commercial business offers and makes final recommendation depending on size of

service.

• Comply with AAA local and National management guidelines and practices. Ensures that work is completed according to AAA guidelines.

• Works closely with Emergency Road Service and AAA NCNU Managers to ensure effective support of repair operations.

• Ensure compliance with all applicable Federal, State, and local regulations related to automotive repair -  example:  Environmental Protection Agency (above/below ground tanks, absorbents, anti- freeze, batteries, brakes, oils and filters, hazardous waste etc.). Responsible for permits, licensing and certification requirements, OSHA requirements and providing equipment safety instructions.

• Ensures the safety and security of staff, assets and property. Insures that equipment is working properly.

• Plans, recruits, selects, conducts performance evaluation, and performance management activities for employees. Provides active, engaged leadership through behavioral coaching and mentoring. Creates an engaging work environment that encourages feedback on local work processes, competitive threats and the member experience which result in continuous alignment of resources and improvement of the work environment to enable realization of the business plans resulting in a

positive effect on employee and customer loyalty. Responsible for leadership, talent development and discipline.

• Responsible for management of training and certification for all staff.

• Responsible for the management of maintenance personnel.

• Responsible for management and security of parts, inventory, vehicles.

Knowledge/Skills/Abilities

• Financial management experience

• Automotive/mechanical background

• Ability to communicate effectively - verbal and written.

• Knowledge of equipment/tool operation and diagnostic/repair procedures.

• Proficient math skills and adept at statistical analysis.

• Working knowledge of Microsoft Office products.

• Ability to drive vehicles equipped with manual transmission.

• Bilingual communication skills (preferred).

Education & Experience / Licenses & Certification

• High School Diploma or equivalent certification. Bachelor Degree preferred

• 5-7 years in a management/supervisory role

• 5 years industry experience in providing auto repair

• Valid  driver’s license and acceptable driving record

• Must obtains ASE C1 Certification withing one year of hire

Work Environment/Physical Requirements

Works in an office environment sitting at a desk, table or computer workstation for extended periods of time.  May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

Competency

Customer Centricity (Proficient) Interpersonal Savvy ( Proficient)

Managing and Measuring Work (Proficient)

Business Acumen and Fiscal Responsibility (Proficient) Problem Solving (Proficient)

Conflict Management (Proficient) People Development (Proficient)

**Please note that you will be asked to complete a candidate assessment following your application, via email. Your application will not be considered until the assessment has been completed.** 

                     

We’ll value your skills and experience. We’re building a performance organization with heart and developing a pipeline of tomorrow’s leaders. Your work will be enhanced with training opportunities, a mentoring program and our Promote-from-within philosophy. We celebrate our diversity and leverage the power of many minds.  

Apply Today

Automotive Tech I

Rancho Cordova, California

We're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service.


We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. 

We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
 

We work hard to create an environment where you can thrive and where you use your skills and talents to help us deliver legendary Member service. You’ll help have a positive impact on the diverse communities we serve, too.

Essential Functions

Performs routine vehicle inspections, oil changes, other fluids services
(brake fluid, coolant, transmission, etc.), flat tire repair, tire
dismounting/mounting/balancing and other maintenance-related services.
Interprets and completes work orders and related documentation assigned
by shop manager. Documents include, but are not limited to, parts
requisitions, diagnostics reports, inspection forms and recommendations.
Assists other technicians as assigned.
Maintains clean and orderly work area. Returns shop supplied equipment
to proper locations, ready for other technicians to use.

Knowledge, Skills and Abilities

High School diploma or equivalent certification or experience.
Automotive trade school certification or equivalent experience
0 – 2 years experience in inspecting and repairing cars and light trucks

Education, Work Experience,  Licenses & Certifications

High school diploma or equivalent
Automotive trade school certification or equivalent experience
0 – 2 years Experience in inspecting and repairing cars and light trucks
ASE certification or equivalent knowledge in areas of repair responsibility

Competencies

Organizing (Learning)
Time Management (Learning)
Independence (Learning)
Quality Orientation (Learning)
Judgment (Learning)
Cooperation (Collaboration) (Learning)

PHYSICAL DEMANDS: 

Required by the Americans with Disabilities Act (ADA).

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk and hear, required to sit, occasionally required to stand and walk; use and to finger, handle, or feel; and reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, peripheral vision and the ability to focus. Identify specific hazards as necessary (use of chemicals, equipment, driving).

May be exposed to chemicals, pneumatic air, electrical, lifting, tripping and/or falling, drives member and/or company vehicle.


 

Apply Today

Senior Financial Analyst

Walnut Creek, California

SENIOR FINANCIAL ANALYST

AAA…we're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service. We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members. ​​​​ We're community minded, and celebrate the growth, development and successes of our diverse Team Members.  Whether you’re just starting your journey or looking to grow your career, we’ll support you every step of the way.

This role requires an energetic, creative and highly capable financial professional who can create and sustain financial expense models, engage with management as a strong business partner and a trusted financial advisor for the assigned business unit(s). This role may support the principal financial analyst on a day to day basis.  Creates complex models that require subject matter expertise and the ability to understand company operations, objectives, strategies, in order to improve operations within the company and financial decisions. Provides financial and operational analysis to senior management and internal clients. Participates in preparing the components of operating budgets.

Essential Functions

• Creates complex models that require subject matter expertise and the ability to understand company operations, objectives, strategies, in order to improve operations within the company and financial decisions.

• Provides complex financial and operational analysis to senior management and internal clients. Uses information to develop reports in order to drive results and behaviors.

• Participates in preparing the complex components of operating budgets (pricing assumptions, 3rd party agreements, issues involving legal entities, etc.). Must be able to point out and correct errors, faulty assumptions.  Likely to develop changes to approach, as needed.

• Provides solutions/ recommendations, strategies and actions to senior and executive management.

Participates in the resolution of issues and process improvement opportunities. Likely to create presentations for senior management.

• Quickly assesses and interprets financial reports for senior management and alerts them to significant as well as subtle issues and trends.  Develops solutions and alternatives.

Knowledge/Skills/Abilities

• Consistently displays strong analytical skills that effectively interpret problems and provide compelling and persuasive solutions

• Proficient in the use and development of financial models

• Strong interpersonal and inter-departmental skills

• Has solid knowledge of the industry (preferred)

• Ability to identify key drivers of business results (preferred)

Education & Experience / Licenses & Certification

• Bachelor's degree in related area (Business Administration, Finance, Accounting, Economics, or equivalent experience and education) or an equivalent combination of education and experience

• 5-8+ years of experience in finance or related area (preferred)

• Experience in insurance or with a financial institution (preferred)

Apply Today

Certified Automotive Technician

Phoenix, Arizona

We're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service.

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. 

We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
 

We work hard to create an environment where you can thrive and where you use your skills and talents to help us deliver legendary Member service. You’ll help have a positive impact on the diverse communities we serve, too.

Why AAA?

  • Hourly Pay, Wrench Rate with bonus and incentive plans

  • $2500 Sign-On bonus

  • Exceptional benefits within 30 days of hire, to include 401k matching

  • 15 Paid Days off and no Sunday work hours

  • Tuition reimbursement for receiving additional ASE certifications

  • A free AAA Membership and numerous employee discounts

What You'll Do.

  • Successfully complete automotive service and repair work qualified to perform.  Perform work according to safety guidelines.  Complete vehicle inspection form and vehicle diagnostic form and submit to service advisor.  Complete documentation of repair work completed.

  • Advises service advisor of change in a vehicles status. Inspect vehicles for additional needed repairs or maintenance and recommend them to the service advisors for sale to customers.

  • Responsible to maintain a safe and clean work area.  Participate in ongoing training as assigned by management. Study technical bulletins, industry magazines, and technical websites. 

What You've Done.

  • 3-5 years automotive repair experience 

  • 2+ ASE Certifications required or equivalent experience.

  • Valid Arizona driver’s license and current 39 month driving record. 

  • Candidates will be considered if certifications have expired within the last 2 years. 

  • Candidate will be required to re-certify in at least 2 areas at the next testing cycle as a condition of employment. 

PHYSICAL DEMANDS: 

Required by the Americans with Disabilities Act (ADA).

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk and hear, required to sit, occasionally required to stand and walk; use and to finger, handle, or feel; and reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, peripheral vision and the ability to focus. Identify specific hazards as necessary (use of chemicals, equipment, driving).

May be exposed to chemicals, pneumatic air, electrical, lifting, tripping and/or falling, drives member and/or company vehicle.

#automotive

Apply Today

Senior Internal Auditor

Phoenix, Arizona

SENIOR INTERNAL AUDITOR

AA…we're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service. We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.  We're community minded, and celebrate the growth, development and successes of our diverse Team Members.  Whether you’re just starting your journey or looking to grow your career, we’ll support you every step of the way.

Why Work for us:

·        Impact. Play a key role in innovating the future of auto repair while reinventing AAA and the value propositions we deliver to over 6 Million Members.

·        Development. Our team is designed to grow business and business leaders. We intend for you to demonstrate your capabilities and leadership skills and earn rapid advancement.

·        Recognition. We offer a competitive total compensation package including salary, performance bonus, benefits, and 401(k) company match and discretionary contributions.

·        Lifestyle. We do honorable work, and we practice our values: humility, integrity, teamwork, and service.

Our Senior Internal Auditor leads moderate to complex  audits/projects. Provides assistance to the Audit Manager in the evaluation of AAA NCNU’s system of internal controls and execution of audit tests and programs.  Periodically directs the work of other auditors. Looks for  opportunities to improve efficiencies and effectiveness of policies and procedures.

Essential Functions

  • Defines audit objectives and programs to test internal controls for moderate to highly complex audits/projects.
  • Performs risk assessment to determine audit scope (areas of testing) for moderate to moderate to highly complex audits/projects.
  • Conduct entrance (kick off), status and wrap up (exit) meetings with business partners for moderate to highly complex audits.
  • Provides consultation to business units and project managers on internal controls and process dependencies between organizational units.
  • Assigns, reviews and evaluates work of other auditors and provides input to management for audits/projects he or she is leading.
  • Periodically conducts and/or supports investigations of abuse or irregularities.
  • Develops test methodology for moderate to highly complex business processes. Performs testing to evaluate the design, accuracy and adequacy of internal controls. Testing includes reviewing transactions for proper approvals, adequate documentation and appropriateness. Identifies deficiencies and develops recommendations for risk mitigation and process improvement. Looks for opportunities to improve efficiencies and effectiveness of policies and procedures.
  • Prepares final draft of audit reports for management review. Assists in the preparation of audit work papers and audit reports.  Communicates audit results to clients. Coordinates client responses to recommended actions.
  • Depending on assignments, Responsibilities include participating in information technology risk assessments, IT audits, compliance assessments, and IT consulting audits/projects.
  • The individual will be involved with detailed audits of information technology systems and infrastructures to verify systems are secure and support the related applications or business processes.
  • This role will also entail developing project plans, work programs, evaluating system controls, documenting results, making recommendations, and communicating information to clients.

Knowledge/Skills/Abilities

  • Language skills sufficient to communicate clearly with clients in writing, by phone or in person
  • Ability to apply critical thinking and analytical techniques
  • Detail oriented
  • Knowledge of IIA professional standards
  • Ability to quickly comprehend the critical inputs, outputs and processes within a variety of business units and apply that understanding to planning, assignment, and/or execution of tasks for an audit project
  • Knowledge of property and casualty insurance preferred Knowledge of ACL software (preferred)
  • Understanding of IT risk assessment and audit procedures
  • Knowledge of TeamMate software  (preferred)

Education & Experience / Licenses & Certification

  • Bachelors or higher level degree in Finance, accounting, or related field of study
  • 3 – 5 years Experience in auditing, accounting, and/or financial analysis required, of which 2 years includes internal auditing experience
  • CPA (preferred)
  • CIA Certification (required)

Apply Today

Travel Sales Counselor

San Francisco, California

Essential Functions

• Sells International & Domestic vacation packages, cruises, tours, hotel, car rental, rail and air travel

• Owns the relationship with the member from beginning to end of each travel related transaction

• Researches, evaluates and compares appropriate AAA Travel Partner packages to match up with member needs for  the purpose of “delivering exceptional member experiences” in every transaction

• Stays current with world events and latest travel industry developments and trends, and provides

relevant information to members

• Processes and interprets travel documents for members purchasing travel products with AAA and inform them of governmental requirements

• Investigates and responds to travel-related member questions/complaints, and recommends solutions

• Initiates contact with members and past customers to prospect for new business and encourages repeat business

• Maintains minimum production goals in the following areas: Travel sales, sales of Travel Partner and proprietary products (i.e. Sojourns, AAA Vacations)

• Cross-sells products and services (e.g., insurance (P&C, Life), new membership accounts, etc.)

Knowledge/Skills/Abilities

• Ability to clearly communicate (verbal and written) in English

• Basic computer (e.g., Microsoft Word, Outlook, etc.) and industry specific applications (e.g., Galileo, VAX, etc.) and telephone skills

• GDS experience required (Apollo/Galileo/Travelport)

• Detailed knowledge of travel products

• Knowledge of worldwide geography, the ability to read and interpret maps and brochures

• Strong consultative selling skills with the ability to listen to members’ needs

• Ability to identify customer needs and recommend solutions

• Self-motivated sales drive and documented sales success

• Application of good judgment and decision making

• Ability to work efficiently both independently and as part of a team

• Bilingual communication skills are a plus

Education & Experience / Licenses & Certification

• High school diploma or equivalent

• 2 years of recent experience selling international and domestic travel services (preferred)

• Travel Institute certification as “CTA, CTC, or CTIE” (preferred)

Work Environment/Physical Requirements

Works in an office environment sitting at a desk, table or computer workstation for extended periods of time.  May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 70-80 percent of the time spent on the job involves the use of a computer.

Apply Today

Certified Automotive Technician

Phoenix, Arizona

Successfully complete automotive service and repair work qualified to preform.  Perform work according to safety guidelines.  Complete vehicle inspection form and vehicle diagnostic form and submit to service advisor.  Complete documentation of repair work completed.

Advises service advisor of change in a vehicles status. Inspect vehicles for additional needed repairs or maintenance and recommend them to the service advisors for sale to customers.

Responsible to maintain a safe and clean work area.  Participate in ongoing training as assigned by management. Study technical bulletins, industry magazines, and technical web sites. 

Certifications, Licenses, Registrations:

Valid Arizona driver’s license and current 39 month driving record. 
2 ASE Certifications required or equivalent experience.

Candidates will be considered if there certifications have expired within the last 2 years. 
Candidate will be required to re-certify in at least 2 areas at the next testing cycle as a condition of employment. 

Education and/or Experience:

Technical Training

3-5 years experience

PHYSICAL DEMANDS: Required by the Americans with Disabilities Act (ADA).
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions o this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk and hear, required to sit, occasionally required to stand and walk; use and to finger, handle, or feel; and reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, peripheral vision and the ability to focus. Identify specific hazards as necessary (use of chemicals, equipment, driving).

May be exposed to chemicals, pneumatic air, electrical, lifting, tripping and/or falling, drives member and/or company vehicle.

Apply Today

Support services associate

Folsom, California

Essential Functions

• Maintain proper levels of member/customer satisfaction.

• Answer telephones and assist customers with booking appointments and general service questions.

Route customers to the proper staff member for more technical questions.

• Assist with invoicing and processing payments for customers.

• Assist with entering supplier invoices into the shop management software.

• Assist the General Manager with physical inventories

• Assist management with coordinating and holding employee meetings.

• Assist Service Advisors and General Manager with various administrative duties – filing, mail processing, supply ordering, daily closing, etc.

• Maintain a clean and safe working environment. Keep the parking area and the interior sales and

service area of the facility neat and clean on a daily basis.

• Provide shuttle service as directed by management and the Service Advisors to transport members/

customers and to pick up parts/supplies.

• Communicate with service advisors regarding any changes in work status or completion status of vehicles.

• Adhere to all applicable safety standards along with all operational policies and procedures.

• Other duties as assigned by supervision

Knowledge/Skills/Abilities

• Physical

• Good written verbal communication, ability to take direction well

• Bilingual communication skills (preferred)

• Basic Mathematical skills

Education & Experience / Licenses & Certification

• High school diploma or equivalent.

• Valid  driver’s license and clear driving record

• Entry level position with prior customer service a plus.

Support Services Associate - CCP (CC02P1)

Work Environment/Physical Requirements

Lifting and carrying parts, weighing up to 25 pounds, possibly several times a day; Some exposure to loud noises every day for up to 30 minutes at a time from air tools and auto repair equipment. A percent of time is spent traveling by car to pick up parts and customers. Long periods of time on their feet.

Competency

Communication (Entry)

Teamwork and Interpersonal Skills (Entry) Customer Focus (Intermediate) Responsiveness (Entry)

Adaptability (Entry) Problem Solving (Entry)

#AUTO

Apply Today

Insurance Agent

Reno, Nevada

We're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service. We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
 

Why work for us?

  • Licensing Assistance – If unlicensed, AAA NCNU will reimburse the costs of licensure

  • Training – You’ll attend a thorough, comprehensive, two week training program

  • No Overhead Costs – W-2 structure with dedicated space in a AAA branch

  • Benefits – Medical, Dental, Vision, wellness program and more!

  • 401k Matching – $1 for $1 company match up to 6% of pay

  • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan

  • Paid Time Off – 17 days your first year + nine holidays annually + 24 hours per year designated for volunteer work

Essential Functions:

  • Uses sales techniques and strong product knowledge to identify customer-specific needs to generate new sales, retain existing insureds and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.

  • Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Agent’s manager.

  • Conduct insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.

  • Establishes rapport with the insured that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.

  • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.

  • Responds to customer inquiries and requests relating to insurance products and membership.

  • Researches and resolves complex customer service issues. Often assists the insured in initiating the first notice of loss on claims.

Knowledge/Skills/Abilities:

  • Strong sales skills with a history of effectively developing, tracking, following up on and closing leads.

  • Advanced consultative selling techniques utilizing thorough product knowledge.

  • Knowledge of desktop systems including but not limited to Microsoft Office software applications.

Experience & Licenses/Certifications:

  • HS Diploma or GED required

  • 3 to 5 years of relevant sales or insurance industry work experience required.

  • Possesses or has the ability to possess active and unrestricted state issued license(s) required to place property and casualty insurance.

#IA

Apply Today

Member Service and Sales Associate

Carson City, Nevada

We're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service. We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
 

Why work for us?

  • Benefits – Access to Medical, Dental, and Vision program and more! 
  • 401k Matching – $1 for $1 company match up to 6% of pay 
  • Annual Incentive Plan – Eligibility to participate in AAA annual bonus plan 
  • Paid Time Off – Accrual of 17 PTO days your first year, nine paid holidays annually, and 24 hours earmarked for volunteer activities 

Essential Functions:

  • Exhibits AAA guiding principles and core values

  • Performs routine sales, service and operational functions for AAA Members including; DMV, cashiering, auto travel, notary and insurance sales support, with expectations for maintaining required standards, policies and procedures

  • Understands and actively promotes products and services to achieve individual goals in support of meeting organization goals and objectives 

  • Overcomes obstacles that create barriers to Team Member or branch efforts

  • Identifies process improvement opportunities and proposes solutions

  • Acts as an agent for change while promoting AAA’s guiding principles and core values

Knowledge/Skills/Abilities:

  • Demonstrates sales and service skills. Able to effectively interact, face-to-face, with new, prospective and existing Members.

  • Accuracy and comfort handling money, making change, balancing cash drawer.

  • Good computer skills, proficient in both reading and basic arithmetic.

  • Good written and verbal communication skills in person and over the phone.

  • Ability to multitask in response to requests, requirements and Member/Team Member expectations. Ability to accept feedback and correct course as necessary.

Experience & Licenses/Certifications:

  • Two years of sales and customer service experience required

  • Experience working with sales and service standards and goals required

  • Current & valid Driver's License with clean history may be required

  • Bonding and fingerprinting may be required

  • P&C Licensing preferred

Work Environment/Physical Requirements:

Works in a variety of office environments where standing, walking or sitting at a desk, table or computer workstation may be required for extended periods of time. May travel by car, plane or other form of transportation to attend business meetings or conferences. May be required to work in one or more locations in a defined service area. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

#MEA

Apply Today

Travel Sales Counselor

Sacramento, California

We're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service. We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members. We're community minded, and celebrate the growth, development and successes of our diverse Team Members.

Whether you’re just starting your journey or looking to grow your career, we’ll support you every step of the way.

Essential Functions:

  • Sells International & Domestic vacation packages, cruises, tours, hotel, car rental, rail and air travel
  • Owns the relationship with the member from beginning to end of each travel related transaction
  • Researches, evaluates and compares appropriate AAA Travel Partner packages to match up with member needs for  the purpose of “delivering exceptional member experiences” in every transaction
  • Stays current with world events and latest travel industry developments and trends, and provides relevant information to members
  • Processes and interprets travel documents for members purchasing travel products with AAA and inform them of governmental requirements
  • Investigates and responds to travel-related member questions/complaints, and recommends solutions
  • Initiates contact with members and past customers to prospect for new business and encourages repeat business
  • Maintains minimum production goals in the following areas: Travel sales, sales of Travel Partner and proprietary products (i.e. Sojourns, AAA Vacations)
  • Cross-sells products and services (e.g., insurance (P&C, Life), new membership accounts, etc.)

Knowledge/Skills/Abilities:

  • Ability to clearly communicate (verbal and written) in English
  • Basic computer (e.g., Microsoft Word, Outlook, etc.) and industry specific applications (e.g., Galileo, VAX, etc.) and telephone skills
  • GDS experience required (Apollo/Galileo/Travelport)
  • Detailed knowledge of travel products
  • Knowledge of worldwide geography, the ability to read and interpret maps and brochures
  • Self-motivated sales drive and documented sales success
  • Ability to work efficiently both independently and as part of a team
  • Bilingual communication skills are a plus

Education & Experience / Licenses & Certifications:

  • HS Diploma or GED required
  • 2 years of recent experience selling international and domestic travel services
  • Travel Institute certification as “CTA, CTC, or CTIE” preferred

Work Environment/Physical Requirements:

Works in an office environment sitting at a desk, table or computer workstation for extended periods of time. May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 70-80 percent of the time spent on the job involves the use of a personal computer.

Apply Today

Life Insurance Agent

Mountain View, California

We're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service. We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members. We're community minded, and celebrate the growth, development and successes of our diverse Team Members.

 

Essential Functions

 Maximizes life insurance market penetration with current members and property/casualty insureds and stays vigilant for new sales opportunities. Maintains high quality production and persistency standards to assure profitable growth.  Identifies and develops sales opportunities within the community. Follows company approved sales process in the completion of required financial, activity and sales reporting.

  • Provides life sales support and training on lead development and identification for the frontline employees, Insurance Sales Agents (P/C) and other staff who come in contact with members/ insureds.  Establishes and maintains strong working relationships with front line employees, Sales Agents and the branch management team. Notifies Agents in a timely manner of result with referred lead. Provides leads from life insureds and other calls to Sales Agents for other products/services, i.e., membership, auto/homeowners and travel insurance.

  • Stays well-informed of changes and developments in policy and/or external practices. Attends meetings to obtain information, provide input, keep lines of communication open, stay updated and offer sales ideas when appropriate.  Keeps current in industry; maintains continuing education for licensure.

  • Develops annual business plan with input and involvement from the Life Sales Manager to meet goals and determine responsibilities, including new business life sales, quality standards, as well as building outstanding customer relationships. Reviews plan objectives and reassesses strategies to align performance relative to annual sales goals.

  • Ensures compliance with NCNU and AAA Life and regulations, as well as external regulations

 

Knowledge/Skills/Abilities

 Strong interpersonal, presentation and communication skills needed to interact with staff, members and insureds effectively

  • Ability to cultivate relationships with peers and staff; educates staff to make referrals to Life Insurance

Agents

  • Computer skills in basic software applications, and navigating business applications specific to life insurance

    We're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service. We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members. We're community minded, and celebrate the growth, development and successes of our diverse Team Members.

     

    Essential Functions

     

  • Maximizes life insurance market penetration with current members and property/casualty insureds and stays vigilant for new sales opportunities. Maintains high quality production and persistency standards to assure profitable growth.  Identifies and develops sales opportunities within the community. Follows company approved sales process in the completion of required financial, activity and sales reporting.

  • Provides life sales support and training on lead development and identification for the frontline employees, Insurance Sales Agents (P/C) and other staff who come in contact with members/ insureds.  Establishes and maintains strong working relationships with front line employees, Sales Agents and the branch management team. Notifies Agents in a timely manner of result with referred lead. Provides leads from life insureds and other calls to Sales Agents for other products/services, i.e., membership, auto/homeowners and travel insurance.

  • Stays well-informed of changes and developments in policy and/or external practices. Attends meetings to obtain information, provide input, keep lines of communication open, stay updated and offer sales ideas when appropriate.  Keeps current in industry; maintains continuing education for licensure.

  • Develops annual business plan with input and involvement from the Life Sales Manager to meet goals and determine responsibilities, including new business life sales, quality standards, as well as building outstanding customer relationships. Reviews plan objectives and reassesses strategies to align performance relative to annual sales goals.

  • Ensures compliance with NCNU and AAA Life and regulations, as well as external regulations

  •  

    Knowledge/Skills/Abilities

     

  • Strong interpersonal, presentation and communication skills needed to interact with staff, members and insureds effectively

  • Ability to cultivate relationships with peers and staff; educates staff to make referrals to Life Insurance

  • Agents

  • Computer skills in basic software applications, and navigating business applications specific to life insurance

  • Demonstrated skills in selling life insurance and annuities; Skills to develop, track and effectively follow up on leads (preferred)

  • Strong knowledge in sales techniques, life product line illustrations, features and benefits (preferred)

  • Demonstrated skills in prospecting and lead generation abilities (preferred)

  • Bilingual communication skills (preferred)

  •  

    Education & Experience / Licenses & Certification

     

  • High School Diploma or GED

  • Valid Automobile Operator's License

  •  

    Work Environment/Physical Requirements

    Works in an office environment sitting at a desk, table or computer workstation for extended periods of time.  May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

     

    Competency

    Results Orientation (Intermediate) Customer Centricity (Intermediate) Drive and Initiative(Intermediate) Interpersonal Savvy (Proficient) Negotiating (Learning)

    We’ll value your skills and experience. We’re building a performance organization with heart and developing a pipeline of tomorrow’s leaders. Your work will be enhanced with training opportunities, a mentoring program and our Promote-from-within philosophy. We celebrate our diversity and leverage the power of many minds.   

     

     

    #Life Sales 


  • Active State Resident Life Insurance License

  • Bachelor's degree in related area or an equivalent combination of education and experience

  • (preferred)

  • 1+ years experience in Life Insurance and/or Annuity Sales (preferred)

  • CLU, ChFC and/or LUTCF Designations (preferred)

  • Demonstrated skills in selling life insurance and annuities; Skills to develop, track and effectively follow up on leads (preferred)

  • Strong knowledge in sales techniques, life product line illustrations, features and benefits (preferred)

  • Demonstrated skills in prospecting and lead generation abilities (preferred)

  • Bilingual communication skills (preferred)

 

Education & Experience / Licenses & Certification

 High School Diploma or GED

  • Valid Automobile Operator's License

  • Active State Resident Life Insurance License

  • Bachelor's degree in related area or an equivalent combination of education and experience

  • (preferred)

  • 1+ years experience in Life Insurance and/or Annuity Sales (preferred)

  • CLU, ChFC and/or LUTCF Designations (preferred)

 

Work Environment/Physical Requirements

Works in an office environment sitting at a desk, table or computer workstation for extended periods of time.  May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

 

Competency

Results Orientation (Intermediate) Customer Centricity (Intermediate) Drive and Initiative(Intermediate) Interpersonal Savvy (Proficient) Negotiating (Learning)

We’ll value your skills and experience. We’re building a performance organization with heart and developing a pipeline of tomorrow’s leaders. Your work will be enhanced with training opportunities, a mentoring program and our Promote-from-within philosophy. We celebrate our diversity and leverage the power of many minds.   

 

 

#Life Sales 

Apply Today

Member Experience Associate

Sacramento, California

We're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service. We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
 

Why work for us?

  • Benefits – Access to Medical, Dental, and Vision program and more! 
  • 401k Matching – $1 for $1 company match up to 6% of pay 
  • Annual Incentive Plan – Eligibility to participate in AAA annual bonus plan 
  • Paid Time Off – Accrual of 17 PTO days your first year, nine paid holidays annually, and 24 hours earmarked for volunteer activities 

Essential Functions:

  • Exhibits AAA guiding principles and core values

  • Performs routine sales, service and operational functions for AAA Members including; DMV, cashiering, auto travel, notary and insurance sales support, with expectations for maintaining required standards, policies and procedures

  • Understands and actively promotes products and services to achieve individual goals in support of meeting organization goals and objectives 

  • Overcomes obstacles that create barriers to Team Member or branch efforts

  • Identifies process improvement opportunities and proposes solutions

  • Acts as an agent for change while promoting AAA’s guiding principles and core values

Knowledge/Skills/Abilities:

  • Demonstrates sales and service skills. Able to effectively interact, face-to-face, with new, prospective and existing Members.

  • Accuracy and comfort handling money, making change, balancing cash drawer.

  • Good computer skills, proficient in both reading and basic arithmetic.

  • Good written and verbal communication skills in person and over the phone.

  • Ability to multitask in response to requests, requirements and Member/Team Member expectations. Ability to accept feedback and correct course as necessary.

Experience & Licenses/Certifications:

  • Two years of sales or customer service experience required

  • Experience working with sales and service standards and goals

  • Current & valid Driver's License with clean history may be required

  • Bonding and fingerprinting may be required

  • Active CA P&C Licence required

Work Environment/Physical Requirements:

Works in a variety of office environments where standing, walking or sitting at a desk, table or computer workstation may be required for extended periods of time. May travel by car, plane or other form of transportation to attend business meetings or conferences. May be required to work in one or more locations in a defined service area. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

Apply Today

Remote Insurance Agent

Chandler, Arizona

We're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service. We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members. ​​​We're community-minded and celebrate the growth, development and successes of our diverse Team Members. Whether you’re just starting your journey or looking to grow your career, we’ll support you every step of the way.

Why work for us?

  • Training You’ll attend a thorough, comprehensive, two week training program

  • No Overhead CostsExempt, W-2 structure with dedicated space in a AAA branch when available

  • Benefits Access to Medical, Dental, Vision, wellness program and more!

  • 401k Matching$1 for $1 company match up to 4% of pay

  • Annual Incentive Plan – Eligibility to participate in AAA annual bonus plan

  • Paid Time OffAccrual of 17 PTO days per year, nine holidays annually, and 24 hours per year earmarked for volunteer activities

  • Collaborative EnvironmentAAA will value your contribution to providing exceptional service to our members

Essential Functions:

  • Uses sales techniques and strong product knowledge to identify customer-specific needs to generate new sales, retain existing insureds and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.

  • Generates all leads by soliciting and marketing to businesses and/or by attending community events.

  • Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Agent’s manager.

  • Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.

  • Establishes rapport with the insured that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.

  • Responds to customer inquiries and requests relating to insurance products and membership.

Knowledge/Skills/Abilities:

  • Strong sales skills with a history of effectively developing, tracking, following up on and closing leads.

  • Advanced consultative selling techniques utilizing thorough product knowledge.

  • Knowledge of desktop systems including but not limited to Microsoft Office software applications.

Experience & Licenses/Certifications:

  • HS Diploma or GED required.

  • 3+ years of relevant insurance industry work experience required.

  • Possess active and unrestricted state issued license(s) required to place property and casualty insurance.

#IA

Apply Today

Member Experience Associate

Fairfield, California

We're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service. We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
 

Why work for us?

  • Benefits – Access to Medical, Dental, and Vision program and more! 
  • 401k Matching – $1 for $1 company match up to 6% of pay 
  • Annual Incentive Plan – Eligibility to participate in AAA annual bonus plan 
  • Paid Time Off – Accrual of 17 PTO days your first year, nine paid holidays annually, and 24 hours earmarked for volunteer activities 

Essential Functions:

  • Exhibits AAA guiding principles and core values

  • Performs routine sales, service and operational functions for AAA Members including; DMV, cashiering, auto travel, notary and insurance sales support, with expectations for maintaining required standards, policies and procedures

  • Understands and actively promotes products and services to achieve individual goals in support of meeting organization goals and objectives 

  • Overcomes obstacles that create barriers to Team Member or branch efforts

  • Identifies process improvement opportunities and proposes solutions

  • Acts as an agent for change while promoting AAA’s guiding principles and core values

Knowledge/Skills/Abilities:

  • Demonstrates sales and service skills. Able to effectively interact, face-to-face, with new, prospective and existing Members.

  • Accuracy and comfort handling money, making change, balancing cash drawer.

  • Good computer skills, proficient in both reading and basic arithmetic.

  • Good written and verbal communication skills in person and over the phone.

  • Ability to multitask in response to requests, requirements and Member/Team Member expectations. Ability to accept feedback and correct course as necessary.

  • Bilingual (Spanish) preferred

Experience & Licenses/Certifications:

  • Two years of sales or customer service experience required

  • Experience working with sales and service standards and goals

  • Current & valid Driver's License with clean history may be required

  • Bonding and fingerprinting may be required

  • P&C Licensing may be required

Work Environment/Physical Requirements:

Works in a variety of office environments where standing, walking or sitting at a desk, table or computer workstation may be required for extended periods of time. May travel by car, plane or other form of transportation to attend business meetings or conferences. May be required to work in one or more locations in a defined service area. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

Apply Today

Director, Strategic Initiatives

Walnut Creek, California

Role Accountabilities

  • Competitive Landscape.  Research and inform AAA Leadership of internal performance trends and external macro trends that will shape us over the next decade, and complete targeted strategic assessments.
  • Strategic Assessment.  Identify opportunity areas within Home and Mobility, and potentially other sectors, that create new sources of Member value, including continuously scanning the global Federation of Automobile Associations and researching high potential concepts with our Members.
  • Business Case Development.  Develop business cases and recommendations of market introduction plans for lead concepts.
  • Sponsorship Alignment.  Builds and manages relationships with key stakeholders at multiple levels in the organization to manage expectations as needed and keep a project moving forward.
  • Project Leadership.  Ensures project budgets, resource plans, milestones, tracking metrics and success measures are achieved, and that assigned projects are conducted in compliance with applicable regulatory, enterprise, and departmental policies, procedures, guidelines and methodologies.
  • Integration.  If applicable, drives requirements for integration of systems required by new business lines or new Clubs into existing AAA systems.
  • Process Leadership.  Codifies strategy development and project management process into tools, documents, and trainings that can help to elevate the skill set of the SI Team and AAA more broadly.
  • Coaching and Mentoring.  Assisting in the development of Team Members for strategy development and project management.
  • Special Projects.  Completes special projects as assigned.

Knowledge/Skills/Abilities

• Strong leadership skills

• Superior analytical skills, both quantitative and qualitative

• Excellent problem-solving, organizational and analytical skills, with the ability to evolve strategy based on research, data, and industry trends

• A problem solver who is able to make smart simplifying assumptions and is able to deal with ambiguity

• Critical thinking skills, and ability to see big picture, prioritize critical focus areas, and generate strategic options

• Self-starter with ability to handle multiple activities

• Ability to effectively lead interdepartmental teams

• Ability to work independently and in teams

• Exceptional organizational, planning and project management skills—exhibiting attention to detail, follow-through, and accountability

• Solid written and oral communication skills

• Advanced Excel modeling skills

• Advanced financial modeling skills

Education & Experience / Licenses & Certification

• Bachelor's degree required; MBA preferred

• 5+ years of experience in management consulting, corporate strategy, or investment banking (or equivalent project experience)

• 5+ years of experience leading transformation projects and working closely with senior leadership

• Project Management certification a plus

Apply Today

Service Advisor

Henderson, Nevada

Essential Functions

• Promptly meet and great all members/customers in a timely, and courteous manner.

• Handle incoming telephone calls following the proper process.

• Maintain the member/customer scheduling system at the facility.

• Listen and offer the appropriate diagnostic, maintenance, or repair service that meets the member/customer’s needs.

• Provide all members/customers with an estimated completion time, and keep them informed of any

changes in the promised time.

• Maintain proper communication with the service department. Provide accurate and detailed information to technicians to assist in diagnosis.

• Handle minor member/customer concerns, turning over any unresolved issues to the General Manger for a quick resolution.

• Follow all policies and procedures set forth by management.

• Other duties as assigned.

Knowledge/Skills/Abilities

• Excellent customer service skills, verbal communication, written communication, time management, leadership, and good listening skills

• Frequently requires long working hours and will require some Saturday hours

• Bilingual communication skills a plus

Education & Experience / Licenses & Certification

• High school diploma or equivalent. ASE certifications a plus.

• Automotive service experience a plus but not required

• Strong background delivering world class customer experiences

Car Care Plus Service Advisor (CC02S1)

• Effective communication skills with a demonstrated ability to deliver information and messages with empathy and accuracy

• Minimum of five years of verifiable work experience in a customer service setting

• Basic knowledge of major automobile components required

• Ability to learn and adapt to the automotive aftermarket industry with a primary focus on customer service delivery

• Company will assist candidate in obtaining ASE Servicer Consultant Certification within one year of hire.

Work Environment/Physical Requirements

Works in an office environment sitting at a desk, table or computer workstation for extended periods of time.  May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

Competency

Communication (Intermediate) Interpersonal Savvy (Intermediate) Customer Centricity (Intermediate) Time Management (Intermediate) Adaptive Learning (Intermediate) Problem Solving (Intermediate)

Apply Today

Insurance Associate

Mill Valley, California

Why work for us?

  • Licensing Assistance – If unlicensed, AAA NCNU will reimburse the costs of licensure

  • Training – You’ll attend a thorough, comprehensive, three week training program in our Emeryville headquarters

  • No Overhead Costs – W-2 structure with dedication space in a AAA NCNU branch

  • Compensation - Base plus bonus platform with eligibility of annual merit increase and first year production bonuses

  • Benefits – Medical, Dental, Vision, wellness program and more!

  • 401k Matching – $1 for $1 company match up to 6% of pay

  • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan

  • Paid Time Off – Ten hours per month, ten holidays annually, one floating holiday and 24 hours per year earmarked for volunteer activities

  • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Job Summary

Insurance Associates serve our Members by selling them the Property & Casualty and Roadside Assistance insurance that meets the Member’s needs. Individuals in this role are accountable for achieving assigned sales goals while providing an exceptional Member experience. Primary responsibilities include soliciting new business, serving existing insured Members, and retaining policies. Insurance Associates participate in promotions, events, marketing activities, and the cross-sell of AAA insurance products. Insurance Associates are professionals who guide our Members in the purchase of appropriate products and coverage under managerial supervision.

Responsibilities

  • Uses sales techniques and product knowledge to identify customer-specific needs to generate new sales, retain existing insured’s and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.

  • Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Associate’s manager.

  • Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.

  • Consistently provides all Members with a sales and service experience that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.

  • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.

  • Responds to customer inquiries and requests relating to insurance products and membership.

  • Researches and resolves customer service issues. Often assists the insured in initiating the first notice of loss on claims.

Education & Experience/Licenses & Certification

  • High school diploma or GED required. Bachelor's degree in a relevant field preferred.

  • 2 to 4 years of sales experience required. Insurance industry work experience preferred.

  • Ability to acquire an unrestricted state issued license(s) required to place property and casualty insurance within forty-five (45) calendar days of hire. Active required license(s) preferred. 

Apply Today

Insurance Associate

Oakland, California

Why work for us?

  • Licensing Assistance – If unlicensed, AAA NCNU will reimburse the costs of licensure

  • Training – You’ll attend a thorough, comprehensive, three week training program in our Emeryville headquarters

  • No Overhead Costs – W-2 structure with dedication space in a AAA NCNU branch

  • Compensation - Base plus bonus platform with eligibility of annual merit increase and first year production bonuses

  • Benefits – Medical, Dental, Vision, wellness program and more!

  • 401k Matching – $1 for $1 company match up to 6% of pay

  • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan

  • Paid Time Off – Ten hours per month, ten holidays annually, one floating holiday and 24 hours per year earmarked for volunteer activities

  • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Job Summary

Insurance Associates serve our Members by selling them the Property & Casualty and Roadside Assistance insurance that meets the Member’s needs. Individuals in this role are accountable for achieving assigned sales goals while providing an exceptional Member experience. Primary responsibilities include soliciting new business, serving existing insured Members, and retaining policies. Insurance Associates participate in promotions, events, marketing activities, and the cross-sell of AAA insurance products. Insurance Associates are professionals who guide our Members in the purchase of appropriate products and coverage under managerial supervision.

Responsibilities

  • Uses sales techniques and product knowledge to identify customer-specific needs to generate new sales, retain existing insured’s and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.

  • Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Associate’s manager.

  • Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.

  • Consistently provides all Members with a sales and service experience that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.

  • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.

  • Responds to customer inquiries and requests relating to insurance products and membership.

  • Researches and resolves customer service issues. Often assists the insured in initiating the first notice of loss on claims.

Education & Experience/Licenses & Certification

  • High school diploma or GED required. Bachelor's degree in a relevant field preferred.

  • 2 to 4 years of sales experience required. Insurance industry work experience preferred.

  • Ability to acquire an unrestricted state issued license(s) required to place property and casualty insurance within forty-five (45) calendar days of hire. Active required license(s) preferred. 

Apply Today

Product Marketing Lead - GIG Car Share

,

Located in Downtown Berkeley, A3Ventures is the innovation lab and capital investment engine of AAA. We anticipate needs and shape innovations to help people make sense of our rapidly changing world.

The first new venture to be launched by A3Ventures is GIG Car Share, Northern California's first one-way car share business – positioned at the intersecting trends of mobility, collaborative consumption, and sustainability. We are looking for a product marketing leader to join our team.

As a product marketing leader at GIG Car Share, you will be responsible for building a loyal Membership through effective marketing communications. Our ideal candidate has a proven ability to balance creativity and disciplined fact based judgment in driving outsized returns on marketing investments. You should possess an analytical mindset and profit orientation while thriving in an environment of fast testing, measuring, and iterating in pursuit of goals and objectives.

What you’ll do

  • Brand Champion. Drive GIG Car Share brand equity. Build a brand that Members love.
  • Member Insights. Conduct and leverage industry, competitor, and Member research to inform product, pricing, and promotion decisions.
  • Product Marketing. Own the voice of the brand through all channels (app, website, social, etc.), leveraging internal and external resources.
  • Go-to-Market Strategy. Ensure a strong product-market fit by communicating with the right market at the right time, in the right place, and with the right offer.

Why work for us?

  • Impact. Reinvent AAA and the services we deliver to 50+ million Members whose lives we help improve.
  • Development. Our team is designed to incubate not just business concepts but also business leaders.
  • Recognition. We offer a competitive total compensation package including salary, performance bonus, benefits, and 401(k) company match and discretionary contributions.
  • Lifestyle. We do honorable work, and we practice our values: respect, integrity, teamwork, and service.

What you need to succeed

Experience:

  • Marketing plan development experience
  • Budget management experience
  • Go-to-market product launch experience
  • Experience with digital marketing channels
  • Mobile app experience
  • Experience working directly with marketing agencies
  • Experience managing marketing automation systems
  • 5+ years combined leadership experience in marketing
  • Bachelor’s degree required, and an MBA is preferred

Characteristics:

  • You use good judgment, and you contribute to strategy and align your actions to support it.
  • You apply disciplined fact-based judgment, balance rewards and risks, and deliver on commitments.
  • You contribute towards a high performing team with heart, and you embrace diversity.
  • You have excellent communication skills and can translate complex details into simple user content.
  • You have superior analytical skills, and you consistently demonstrate structured thinking.
  • You know how to evolve your thinking and strategy based on research, data, and industry trends.
  • You have excellent interpersonal and teaming skills and the ability to work well with a range of people.
  • You have exceptional organizational, planning, and project management skills.
  • You exhibit strong attention to detail, follow-through, and accountability.
  • You have advanced data analytics skills and excellent business writing skills.
  • You have a passion for driving deep levels of user engagement and retention.
  • You have a strong interest in mobility, urbanization, sustainability, and community building.
Apply Today

Insurance Sales Agent

Phoenix, Arizona

We're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service. We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members. ​​​We're community minded, and celebrate the growth, development and successes of our diverse Team Members.

Whether you’re just starting your journey or looking to grow your career, we’ll support you every step of the way.

Why work for us?

  • Licensing Assistance – If unlicensed, AAA will reimburse the costs of licensure

  • Training – You’ll attend a thorough, comprehensive, two week training program

  • No Overhead Costs – W-2 structure with dedicated space in 2-3 AAA Club-Owned Repair Shops

  • Benefits – Medical, Dental, Vision, wellness program and more!

  • 401k Matching – $1 for $1 company match up to 4% of pay

  • Annual Incentive Plan – Eligibility to participate in AAA annual bonus plan

  • Paid Time Off – 17 days your first year + nine holidays annually + 24 hours per year designated for volunteer work

Essential Functions:

  • Uses sales techniques and strong product knowledge to identify customer-specific needs to generate new sales, retain existing insureds and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.

  • Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Agent’s manager.

  • Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.

  • Establishes rapport with the insured that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.

  • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.

  • Responds to customer inquiries and requests relating to insurance products and membership.

  • Researches and resolves complex customer service issues. Often assists the insured in initiating the first notice of loss on claims.

Knowledge/Skills/Abilities:

  • Strong sales skills with a history of effectively developing, tracking, following up on and closing leads.

  • Advanced consultative selling techniques utilizing thorough product knowledge.

  • Knowledge of desktop systems including but not limited to Microsoft Office software applications.

Education & Experience/Licenses & Certifications:

  • HS Diploma or GED required.

  • 3+ years of relevant sales or insurance industry work experience required.

  • Possesses or has the ability to possess active and unrestricted state issued license(s) required to place property and casualty insurance.

Apply Today

Smart Home Manager, Operations

,

AAA recently acquired SafeGuard, the 11th largest smart home security company in the United States, with the vision to become the most trusted brand in this industry. Safeguard, has been Protecting Arizona families and businesses for over 50 years; we are Arizona's largest locally-operated security provider. With an A+ Better Business Bureau Ranking, we prove every day that we love being there for and helping our customers. We work hard to create an environment where you can thrive and use your skills and talents to help us deliver legendary Customer Service. You’ll help positively impact every homeowner and the communities that we serve, too.
You will be part of a team that has a must win attitude matched by an unparalleled support staff. We’re looking for hardworking, self-motivated, individuals with a professional presence. You will be working with a company and a team that is second to none and we are looking for the same!

JOB SUMMARY

This position is responsible for the management and control of the department providing installation, and service for both new and existing customers. These services are critical for the ongoing customer experience and satisfaction of the account base. Responsible for developing, implementing, and engaging in continual process improvement of the operational strategy. The Smart Home Manager, Operations plays a key role in optimizing the performance of the business via the use of statistics and analysis. This position will guide the
operation function at AAA Smart Home / A3 Smart Home by partnering with business leads to make fact based decisions that improve business results through the disciplined use of measurements, accountability, analysis and discussion of business objectives and results initiatives. This position requires active participation and & "thought leadership" in all team meetings, events, and decision making, where appropriate.

RESPONSIBILITIES/JOB DUTIES

  • TIME Operational Management: Oversight and management of the Smart Home Pros in their performance of new installs and service calls. Defines, plans and monitors staffing requirements, work schedules and service objective in accordance with business goals while providing memorable customer experiences.
  • Fiscal Responsibility: Identify innovative solutions to reduce expenses, and increase efficiency inclusive of managing personnel costs and other expenses while improving utilization and efficiency.
  • Quality Assurance: Ensures the volume of work produced meets or exceeds service standards and quality expectations as they relate to service delivery.
  • Compliance: Ensures compliance with established guidelines, requirements, processes, and regulations.
  • Managing projects that have a critical impact on the department, division, enterprise.
  • Requires interaction with senior management.

KNOWLEDGE AND SKILLS

  • Forecasting - Use of historic data to determine the direction of future trends. Determines how to allocate their budgets or plan for anticipated expenses for an upcoming period of time. (Advanced)
  • Process Improvement - Proactively identifying, analyzing, and improving upon existing business processes (Advanced)
  • Project Management - Planning, forecasting, production, or marketing of a product or products at all stages of the product lifecycle. (Advanced)
  • Problem-solving - Identifies problems, lists the possible solutions, evaluates options, and selects options to find solutions to problems. Designs solutions. (Advanced)Analysis - Examines data and facts to uncover and understand cause-effect relationships, thus providing basis for problem solving and decision making. (Advanced)
  • Customer Experience – Able to generate, motivate and lead a team to provide memorable customer experiences consistently. (Advanced)

EDUCATION, KNOWLEDGE, SKILLS, COMPETENCIES, CERTIFICATIONS/LICENSES

Bachelor's degree or an equivalent combination of education and experience (Preferred)
2 – 3 years Workforce Management Experience (Preferred)
3 – 5 years Management of exempt and non-exempt direct reports of 25 or more (Preferred)
Must meet state requirements to obtain related licenses and/or certifications
Must meet AAA Smart Home requirements to operate a vehicle

The position provides direct supervision of approximately 20 to 40 front-line employees with an adequate number of Smart Home Leads to assist.

Work Environment/Physical Requirements

This position includes both office and field time with 80%+ time being spent in the field. Physical requirements include standing, sitting, bending, lifting, driving and climbing. Lifting will include up to 25 pounds. Extensive use of a personal computer and keyboard is required.

#SAFE

Apply Today

Backflow Technician

Scottsdale, Arizona

SAFE Security provides quality security alarm systems, industry-leading monitoring services, excellence in residential and commercial support, and growth strategies and state-of-the-art business services for independent alarm dealers across the nation.

 

AAA recently acquired SAFE Security, the 12th largest smart home security company in the United States, with the vision to become the most trusted brand in this industry, absolutely famous for legendary customer service. With your help, we aspire to provide the same peace of mind at home as we have provided on the roads for the last 100 years.

This position is responsible for service, repair, maintenance, and inspections of backflow valve systems for the existing customer base. These services are critical for the ongoing customer service experience and satisfaction of the account base. The department has primary responsibility for customer retention through the responsiveness and provision of inspection, repair, support, and maintenance operations and service.

Perform backflow valve system inspections, identifying deficiencies and upgrade opportunities.

ESSENTIAL FUNCTIONS:

  • Perform backflow valve system inspections, identifying deficiencies and upgrade opportunities.
  • Perform backflow valve system repairs, maintenance, and upgrades.
  • Support the service advisors, key account coordinators, and customer support representatives in the performance of their jobs and service calls. Create reports for customer and agency documentation and submittal.
  • Maintain relationship with municipal and state fire authorities for licensing and inspections. Interface with the monitoring center manager and supervisors.
  • Maintain relationships with major accounts and multi-location accounts to ensure satisfaction and retention. Interface with the sales departments to address current service issues and plan support for future growth.

KNOWLEDGE AND SKILLS:

  • Two or more years in the installation and/or service of backflow valve systems.
  • Strong customer service communication and conflict resolution skills.
  • Strong written and verbal communication skills.

EDUCATION, COMPETENCIES, CERTIFICATIONS/LICENSES:

  • Must qualify for state license.
  • Knowledge of life safety codes.
  • Equipment manufacturer’s training and/or certifications are desirable.
  • Computer / tablet literacy.

What We Offer Great Benefits to include; Medical, Dental, Long Term/Short Term, Vision, 401k match, and AAA Benefits.

Work Location: Scottsdale, Arizona

#SAFE

Apply Today

Smart Home Pro

San Jose, California

AAA recently acquired SafeGuard, the 11th largest smart home security company in the United States, with the vision to become the most trusted brand in this industry. Safeguard, has been Protecting Arizona families and businesses for over 50 years; we are Arizona's largest locally-operated security provider. With an A+ Better Business Bureau Ranking, we prove every day that we love being there for and helping our customers. We work hard to create an environment where you can thrive and use your skills and talents to help us deliver legendary Customer Service. You’ll help positively impact every homeowner and the communities that we serve, too.
You will be part of a team that has a must win attitude matched by an unparalleled support staff. We’re looking for hardworking, self-motivated, individuals with a professional presence. You will be working with a company and a team that is second to none and we are looking for the same!
RESPONSIBILITIES/JOB DUTIES
  • Perform diagnostic evaluation of system issues and perform troubleshooting and repairs on low voltage security and home automation systems including cameras, thermostats, locks and more.
  • Install or upgrade new low voltage security and home automation systems inclusive of cameras, thermostats, door locks and more.
KNOWLEDGE AND SKILLS

Two or more years in a customer service industry role

Strong customer service communication and conflict resolution skills

Strong written and verbal communication skills

Some sales experience is desired

EDUCATION, KNOWLEDGE, SKILLS, COMPETENCIES, CERTIFICATIONS/LICENSES

Must qualify for applicable licenses / certificates

The ability to use hand tools, laptop, and tablet are required.

WORKING ENVIRONMENT/ MINIMUM PHYSICAL REQUIREMENTS

This position includes primarily field work. Physical requirements include standing, sitting, bending, lifting, and climbing. Lifting will include up to 40 pounds. Extensive use of a personal computer or tablet is required. Use of hand and power tools is required on occasion.

#SAFE

Apply Today

Smart Home Pro

Concord, California

AAA recently acquired SafeGuard, the 11th largest smart home security company in the United States, with the vision to become the most trusted brand in this industry. Safeguard, has been Protecting Arizona families and businesses for over 50 years; we are Arizona's largest locally-operated security provider. With an A+ Better Business Bureau Ranking, we prove every day that we love being there for and helping our customers. We work hard to create an environment where you can thrive and use your skills and talents to help us deliver legendary Customer Service. You’ll help positively impact every homeowner and the communities that we serve, too.
You will be part of a team that has a must win attitude matched by an unparalleled support staff. We’re looking for hardworking, self-motivated, individuals with a professional presence. You will be working with a company and a team that is second to none and we are looking for the same!
RESPONSIBILITIES/JOB DUTIES
  • Perform diagnostic evaluation of system issues and perform troubleshooting and repairs on low voltage security and home automation systems including cameras, thermostats, locks and more.
  • Install or upgrade new low voltage security and home automation systems inclusive of cameras, thermostats, door locks and more.
KNOWLEDGE AND SKILLS

Two or more years in a customer service industry role

Strong customer service communication and conflict resolution skills

Strong written and verbal communication skills

Some sales experience is desired

EDUCATION, KNOWLEDGE, SKILLS, COMPETENCIES, CERTIFICATIONS/LICENSES

Must qualify for applicable licenses / certificates

The ability to use hand tools, laptop, and tablet are required.

WORKING ENVIRONMENT/ MINIMUM PHYSICAL REQUIREMENTS

This position includes primarily field work. Physical requirements include standing, sitting, bending, lifting, and climbing. Lifting will include up to 40 pounds. Extensive use of a personal computer or tablet is required. Use of hand and power tools is required on occasion.

#SAFE

Apply Today

Project Manager, Associate

Walnut Creek, California

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Project Management Associate DMV

A career with AAA Northern California, Nevada and Utah is unique, just like you. We’re a mission-driven Member services organization. We have a saying here at AAA that we aspire to be America’s most trusted organization absolutely famous for doing the right thing. With more than four million Members, our purpose is to bring peace of mind to Members so that they can enjoy life more. We work hard to create an environment where you can thrive and where you use your skills and talents to help us deliver legendary Member service. You’ll help have a positive impact on the diverse communities we serve, too.

Essential Functions

  • Project Execution. Deliver critical NCNU projects with focused discipline and planning, on time, on budget to meet business goals.
  • Plan, schedule, manage and coordinate all aspects of the project life cycle; analysis, plan, build, test, implement, and training.
  • Facilitate project team, communicate early and often. Work with project team to mitigate project risks and balance the business needs versus technical constraints.
  • Has authority to prioritize project tasks based on capacity, due dates & critical path.
  • Effectively identify and resolve any issues throughout project life cycle.
  • Promotes, utilizes, and contributes to knowledge transfer discussions before, during and after project completion.
  • Provide consistent and comprehensive status updates; reporting schedule, cost, scope, work load, and project team performance.
  • Cross-Functional Collaboration. Drive collaboration across functional group within the project.  Educate team members on project processes.
  • Methodology and Improvement. Execute projects using standard NCNU methodology for defining, tracking, communicating and delivering measureable business benefits.  Improve methodology and tools over time.
  • Support Strategic Alignment. Work with PMO managers and business partners to define business cases, benefits, options, and recommendations.

Knowledge, Skill or Ability

  • The ideal candidate will have 3+ years processing DMV transactions as a DMV Technician
  • A thorough understanding of the AAA NCNU Branch system, MES, and MEG duties is essential.
  • Experience as an NCNU DMV Control Cashier and have a detailed understanding of DMV procedures, processes and Manuals.
  • Strong critical thinking and problem solving skills.
  • Identifies and analyzes problems, recommends solutions.  Distinguishes between relevant and irrelevant information to make logical decisions.
  • Displays confidence with recommendations. Ability to energize and lead team thru obstacles and to completion of deliverables and project.
  • Outstanding verbal and written communication skills with audiences of all levels
  • Ability to identify potential people-side risks and anticipated points of resistance, and develop specific plans to mitigate or address concerns
  • Excellent organizational and time management skills  Required
  • Adaptable self-starter who is skilled at creating structure in ambiguous environments
  • Solid presentation skills
  • Strong logical and analytical problem-solving skills; ability to recommend solutions.
  • Basic knowledge of MS Office applications
  • Experience with change management strategy based on situational awareness of changes and the groups impacted

Education/Experience

  • Bachelor's degree in related area or an equivalent combination of education and experience.
  • 1-2 years of project experience. Should have 1+ full life-cycle projects, consisting of 2 or more people, $50,000 in budget. Required
  • 0-3 yrs Identify resistance and performance gaps, and work to develop and implement corrective actions Preferred
  • 0-3 yrs Experience training others to use process, organization, change, and/or learning improvement methodologies Preferred
Apply Today

Travel Sales Counselor

Pinole, California

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

This position may sit at the following branch locations: Pinole Vista, Berkeley or Alameda.

Essential Functions

• Sells International & Domestic vacation packages, cruises, tours, hotel, car rental, rail and air travel

• Owns the relationship with the member from beginning to end of each travel related transaction

• Researches, evaluates and compares appropriate AAA Travel Partner packages to match up with member needs for  the purpose of “delivering exceptional member experiences” in every transaction

• Stays current with world events and latest travel industry developments and trends, and provides

relevant information to members

• Processes and interprets travel documents for members purchasing travel products with AAA and inform them of governmental requirements

• Investigates and responds to travel-related member questions/complaints, and recommends solutions

• Initiates contact with members and past customers to prospect for new business and encourages repeat business

• Maintains minimum production goals in the following areas: Travel sales, sales of Travel Partner and proprietary products (i.e. Sojourns, AAA Vacations)

• Cross-sells products and services (e.g., insurance (P&C, Life), new membership accounts, etc.)

Knowledge/Skills/Abilities

• Ability to clearly communicate (verbal and written) in English

• Basic computer (e.g., Microsoft Word, Outlook, etc.) and industry specific applications (e.g., Galileo, VAX, etc.) and telephone skills

• GDS experience required (Apollo/Galileo/Travelport)

• Detailed knowledge of travel products

• Knowledge of worldwide geography, the ability to read and interpret maps and brochures

• Strong consultative selling skills with the ability to listen to members’ needs

• Ability to identify customer needs and recommend solutions

• Self-motivated sales drive and documented sales success

• Application of good judgment and decision making

• Ability to work efficiently both independently and as part of a team

• Bilingual communication skills are a plus

Education & Experience / Licenses & Certification

• High school diploma or equivalent

• 2 years of recent experience selling international and domestic travel services (preferred)

• Travel Institute certification as “CTA, CTC, or CTIE” (preferred)

Work Environment/Physical Requirements

Works in an office environment sitting at a desk, table or computer workstation for extended periods of time.  May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 70-80 percent of the time spent on the job involves the use of a computer.

Apply Today

Repair Technician I

San Jose, California

At AAA, we strive to put our Members first and take care of their total automotive needs. We're on a mission to expand our Club Owned Repair business and are adding several new locations this year!

Employees perform automotive repair and or service under direct supervision and are accountable for production.  Each location may be physically configured differently but all work is performed in a safe working environment.  Employees must supply their own tools and uses shop supplied diagnostic equipment. Equipment may vary between locations but is sufficient to perform required repairs and services. Performance goals are set by production, quality and customer service scores when possible. Workload is dispatched by shop manager or team lead

Job Description

Essential Functions

  • Completes all automotive maintenance and repairs: engine repair, gas and diesel, automatic transmission/transaxle diagnosis and repair, manual transmission/ transaxle diagnosis and repair, suspension and steering  diagnosis and repair, brakes diagnosis and repair, including ABS/traction control, electrical diagnosis and repair, heating and air conditioning diagnosis and repair, engine performance diagnosis and repair

  • Maintains in-depth knowledge of specialized skills, and continue to develop additional technical skills, to enable flexibility in work assignments

  • Maintains a clean, well-organized work area. Properly maintains tools and equipment and follow safety procedures as outlined in the safety information supplied by each equipment manufacturer and corporate safety policies

  • Organizes the work presented and plan for the highest efficiency in the performance of all job functions, including vehicle movement

  • Accurately performs repairs and maintenance on all vehicles presented in a professional manner, as specified in manufacturer-designed procedures or accepted industry practices

  • Accurately completes all paperwork, including, repair information on work orders, information for state and emission inspections, etc.

  • Verifies repairs are properly completed by re-testing repaired system to ensure proper function and road tests vehicles, as necessary, to identify concerns or validate repair

  • Returns vehicle in clean condition; does not disturb personal property in the vehicle unless movement is required for repair procedures

  • Completely reviews repair orders with Service Advisor to ensure all repairs requested are completed

  • Obtains approval from Service Advisor, who will create an estimate and obtain customer approval before work begins. Submits written requests to the service advisor for approval to sell any additional items that are identified and determined to be worn or defective upon disassembly of a system or sub system

  • Reads, understands and utilizes appropriate technical bulletins

  • Attends automotive classes, seminars and meetings, as recommended by  management

  • Performs other related duties as required.

Why AAA?

  • Competitive hourly and flat rate pay with an annual incentive plan

  • $2500 Sign-On bonus

  • Exceptional benefits within 30 days of hire, to include 401k matching

  • 17 Paid Days off and no Sunday work hours

  • Tuition reimbursement for receiving additional ASE certifications

  • A free AAA Membership and numerous employee discounts

Knowledge/Skills/Abilities

  • Knowledge of PC-based automotive computer equipment and software applications

  • Effective organizational and analytical skills, along with effective written and oral communication skills to enable accurate completion of assignments and effective interaction with others

  • Ability to adjust work schedule and priorities to meet business needs

  • Bilingual communication skills (preferred)

Education & Experience / Licenses & Certification

  • High school or equivalent required. Automotive trade school certification or equivalent preferred

  • Must be ASE Certified in 4 levels from A1-A8, X1

  • EPA Certified in Refrigerant Recovery required

  • Smog license, ASE G1 and A9 a plus

  • Must possess and maintain a valid driver’s license with a satisfactory driving record and the ability to operate passenger vehicles and light and medium-duty trucks with automatic and manual transmissions

  • 3 yrs experience inspecting and repairing cars and light trucks

Work Environment/Physical Requirements

  • Lifting and carrying tires and parts, weighing up to 50 pounds, several times a day; bending and kneeling to vacuum and clean vehicles; pushing cars several times a month; and climbing ladders to retrieve parts several times a day. Some exposure to loud noises every day for up to 30 minutes at a time from air tools and auto repair equipment. A percent of time is spent traveling by car to pick up parts

  • Communication (Intermediate) Interpersonal Savvy (Learning) Customer Centricity (Intermediate) Time Management (Intermediate) Adaptive Learning (Learning) Problem Solving (Learning)

#AUTO

Apply Today

Automotive Technician/Mechanic

Sparks, Nevada

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

We're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service.


We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. 

We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
 

We work hard to create an environment where you can thrive and where you use your skills and talents to help us deliver legendary Member service. You’ll help have a positive impact on the diverse communities we serve, too.

Essential Functions

Performs routine vehicle inspections, oil changes, other fluids services
(brake fluid, coolant, transmission, etc.), flat tire repair, tire
dismounting/mounting/balancing and other maintenance-related services.
Interprets and completes work orders and related documentation assigned
by shop manager. Documents include, but are not limited to, parts
requisitions, diagnostics reports, inspection forms and recommendations.
Assists other technicians as assigned.
Maintains clean and orderly work area. Returns shop supplied equipment
to proper locations, ready for other technicians to use.

Knowledge, Skills and Abilities

High School diploma or equivalent certification or experience.
Automotive trade school certification or equivalent experience
0 – 2 years experience in inspecting and repairing cars and light trucks

Education, Work Experience,  Licenses & Certifications

High school diploma or equivalent
Automotive trade school certification or equivalent experience
0 – 2 years Experience in inspecting and repairing cars and light trucks
ASE certification or equivalent knowledge in areas of repair responsibility

Competencies

Organizing (Learning)
Time Management (Learning)
Independence (Learning)
Quality Orientation (Learning)
Judgment (Learning)
Cooperation (Collaboration) (Learning)

PHYSICAL DEMANDS: 

Required by the Americans with Disabilities Act (ADA).

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk and hear, required to sit, occasionally required to stand and walk; use and to finger, handle, or feel; and reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, peripheral vision and the ability to focus. Identify specific hazards as necessary (use of chemicals, equipment, driving).

May be exposed to chemicals, pneumatic air, electrical, lifting, tripping and/or falling, drives member and/or company vehicle.

Apply Today

Member Experience Associate

Oroville, California

We're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service. We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
 

Why work for us?

  • Benefits – Access to Medical, Dental, and Vision program and more! 
  • 401k Matching – $1 for $1 company match up to 6% of pay 
  • Annual Incentive Plan – Eligibility to participate in AAA annual bonus plan 
  • Paid Time Off – Accrual of 17 PTO days your first year, nine paid holidays annually, and 24 hours earmarked for volunteer activities 

Essential Functions:

  • Exhibits AAA guiding principles and core values

  • Performs routine sales, service and operational functions for AAA Members including; DMV, cashiering, auto travel, notary and insurance sales support, with expectations for maintaining required standards, policies and procedures

  • Understands and actively promotes products and services to achieve individual goals in support of meeting organization goals and objectives 

  • Overcomes obstacles that create barriers to Team Member or branch efforts

  • Identifies process improvement opportunities and proposes solutions

  • Acts as an agent for change while promoting AAA’s guiding principles and core values

Knowledge/Skills/Abilities:

  • Demonstrates sales and service skills. Able to effectively interact, face-to-face, with new, prospective and existing Members.

  • Accuracy and comfort handling money, making change, balancing cash drawer.

  • Good computer skills, proficient in both reading and basic arithmetic.

  • Good written and verbal communication skills in person and over the phone.

  • Ability to multitask in response to requests, requirements and Member/Team Member expectations. Ability to accept feedback and correct course as necessary.

  • Bilingual (Spanish) preferred

Experience & Licenses/Certifications:

  • High School Diploma or GED required

  • Two years of sales or customer service experience required

  • Experience working with sales and service standards and goals

  • Current & valid Driver's License with clean history may be required

  • Bonding and fingerprinting may be required

  • P&C Licensing preferred

Work Environment/Physical Requirements:

Works in a variety of office environments where standing, walking or sitting at a desk, table or computer workstation may be required for extended periods of time. May travel by car, plane or other form of transportation to attend business meetings or conferences. May be required to work in one or more locations in a defined service area. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

#MEA

Apply Today

Tow and Light Service Driver

San Rafael, California

A career with AAA Northern California, Nevada, Utah, Arizona, and Mountain West is unique, just like you.

We’re a mission-driven Member services organization. We have a saying here at AAA that we aspire to be America’s most trusted organization absolutely famous for doing the right thing. With more than four million Members, our purpose is to bring peace of mind to Members so that they can enjoy life more.

We work hard to create an environment where you can thrive and where you use your skills and talents to help us deliver legendary Member service. You’ll help have a positive impact on the diverse communities we serve, too.

AAA is known for providing exceptional products, service and experiences to our members. Our Road Service Technicians (Tow Truck Drivers) provide outstanding member experiences by ensuring our members safety on the road.

Why work for us?

  • Great Pay – $21.96/hour + a 5% increase at 6 months
  • Training – You’ll attend a thorough, comprehensive, three week training program
  • Benefits – Medical, Dental, Vision, wellness program and more!
  • 401k Matching – $1 for $1 company match up to 6% of pay
  • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan
  • Paid Time Off – Ten hours per month, ten holidays annually, one floating holiday and 24 hours per year earmarked for volunteer activities
  • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

What our Roadside Service Technicians do:

  • Driving and operating a service vehicle (i.e. loading/towing vehicles, flat tire changes, lock-out, fuel delivery services, etc.)
  • On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving
  • Utilizing on-board computer, radio communications, and mapping systems
  • Completion of daily paperwork (i.e. call-logs, battery invoices, cash receipts, etc.)
  • Inspecting and submitting maintenance reports of company vehicles for safe and efficient operation
  • Education and training. I.E.: AAA Compliance Training, RPST,TSAAC, Lock-out, PSP, Battery Service Training

Education & Experience/Licenses & Certification

  • Ability to drive a manual/automatic shift vehicle
  • Customer service skills and the ability to interact with a wide-range of people
  • Basic math skills
  • Basic automotive knowledge and at least 6 years’ experience operating a motor vehicle with a valid driver’s license
  • Basic computer knowledge
  • Bilingual communication skills a plus
  • High School Diploma or GED equivalent required
  • Vocational technical automotive training/certification or equivalent experience (preferred)
  • ASE (Automotive Service Excellence) certification(preferred)

Work Environment and Physical Requirements:

Works outdoors at vehicle sites when servicing vehicles. Lifting and carrying tires and parts, weighing up to 50 pounds, several times a day; bending, kneeling and stooping as required for service calls. Works in all weather and all traffic conditions. Vehicle recovery sites may be wet, messy and hazardous. Service Providers are required to provide a photograph for identification purposes. If needed for identification purposes, a photograph may be obtained after an offer of employment is made and accepted.   

#ERSDriver

Apply Today

Smart Home Specialist

Scottsdale, Arizona

AAA recently acquired SAFE Security, the 11th largest smart home security company in the United States, with the vision to become the most trusted brand in this industry.  With your help, we aspire to provide the same peace of mind at home as we have provided on the roads for the last 100 years.    

 

AAA Smart Home Customer Experience Team is growing and has an immediate need for passionate, energetic, customer-focused team members with a positive attitude to join our customer support environment. If you are passionate about helping others, have a strong sense of empathy, enjoy a fast paced environment, have the gift of listening and problem solving, then we want you to consider joining our amazing team!

Job Description

Essential Functions:

  • Operate automatic call distribution (ACD) telephone set and PC Windows-based applications, to accurately receive record and respond to Members’ requests
  • Properly answer and accurately process incoming telephone calls regarding service and other related areas, while demonstrating a pleasant and professional telephone manner. Take action, as necessary, to appropriately respond to a Member's needs and concerns
  • Listen and probe for additional information as necessary.  Make sound decisions concerning the prioritization of service (e.g., safety concern, extreme hardship to Member)
  • Identify situations that require special handling and coordinate with appropriate unit as necessary.
  • Accurately enter information, comments and complaints regarding Members’ needs, including any special service considerations, in the system application. Forward complaint information to appropriate support for follow-up
  • Process credit card and member billing transaction via available applications
  • Suggest cross-selling opportunities that will enhance Member's experience; promote related programs as required by the Member’s individual situation

Knowledge/Skills/Abilities

  • Clear verbal and written communications.

  • Basic mathematical, typing (35 wpm minimum), computer (basic usage and functions) and data entry skills

  • General awareness of AAA products, and services

  • Passion for customer service

  • Ability to navigate through navigation system (Google Maps)

  • Ability to respond to customer inquiries and interact with others at a level normally acquired through the completion of a high school diploma or equivalent and two (2) years of customer service experience (preferred)

  • Effective analytical, written and oral communication skills to enable accurate completion of assignments, proper handling of problem situations and constructive interaction with others

  • Ability to work overtime and/or holidays as necessitated by business and/or weather conditions.

  • Ability to identify customer needs and recommend solutions

Education & Experience / Licenses & Certification

  • High School diploma or equivalent required, college education credits preferred

  • 6 months – 2 years prior customer service experience, retail or banking is preferred

  • Bi-Lingual Spanish preferred

Benefits

  • Medical and Dental Benefits
  • PTO and paid holidays
  • Tuition Reimbursement
  • Fun Environment
  • $16/hour

#SAFE

Apply Today

Smart Home Specialist - Monitoring

Scottsdale, Arizona

Customer Experience Specialist 

AAA Smart Home - Scottsdale, AZ 85258

$16 an hour

AAA recently acquired SAFE Security, the 11th largest smart home security company in the United States, with the vision to become the most trusted brand in this industry. As motivated as we are to provide the best service possible to our customers, we are just as focused on making this the best place to work at!

AAA Smart Home Customer Experience Team is growing and has an immediate need for passionate, energetic, customer-focused team members with a positive attitude to join our customer support environment. If you are passionate about helping others, have a strong sense of empathy, enjoy a fast paced environment, have the gift of listening and problem solving, then we want you to consider joining our amazing team!

What You'll Do

  • Subject matter expert and primary contact for the support of remote home security services, including troubleshooting, website navigation, billing inquiries and account updates
  • Resolve customer service inquiries while building a relationship with the customer
  • You will demonstrate conflict management skills and maintain professional composure under pressure
  • Assist technicians with activating security monitoring and supporting other team members with information gathering account research, and other general customer support needs
  • Verify alarms at protected sites; dispatch local authorities when necessary
  • Notify customers on maintenance alerts from their alarm system
  • Create detailed service tickets, schedule technicians for repairs
  • With a keen sense of the customer experience, continuously look for areas of improvement and communicate trends in customer calls to leadership as appropriate
  • Simultaneously navigate multiple software applications and technologies

What You’ll Need

  • Strong problem-solving skills; ability to think analytically while multi-tasking in a fast-paced environment
  • Excellent communication and relationship building skills; team oriented
  • Customer-focused and passionate for helping others
  • Ability to exceed customer satisfaction, achieve performance metrics and meet issue resolution targets
  • A successful track record working in a high-volume environment
  • Reliable transportation
  • 6 Months or more of forward facing customer service

EDUCATION:

  • High School Diploma/GED
  • AA preferred
  • Bi-Lingual Spanish preferred

Work Location: North Scottsdale, Arizona

Benefits:

  •  Medical and dental benefits
  •  PTO and paid holidays
  • Tuition Reimbursements
  • Fun environment!

#SAFE

Apply Today

Insurance Associate

Menlo Park, California

AAA has immediate opportunities for motivated individuals to join our team of Insurance Sales Associates.

 

Why work for us?

  • Paid Training: $23.00 during our the training period. Extensive training program will help ensure a seamless transition into an Insurance Agent position. 

  • Licensing Assistance: AAA provides/ will reimburse the costs of licensure 

  • Advancement Opportunities: Opportunity to advance within the first 90 days 

  • No Overhead Costs: W-2 structure with dedication space in a AAA NCNU branch

  • Compensation: Generous commission structure with the ability to earn commission on every policy. 

  • Benefits: Medical, Dental, Vision, wellness program and more!

  • 401k Matching: $1 for $1 company match up to 6% of pay

  • Annual Incentive Plan: Eligibility to participate in AAA NCNU annual bonus plan

  • Paid Time Of: 17 days of PTO your first year + 9 Holidays annually

  • Community Impact:  24 hours provided per year designated for Volunteer work. 

  • Collaborative Environment: AAA will value your contribution to providing exceptional service to our members

 

Job Summary

Insurance Associates serve our Members by selling them the Property & Casualty and Roadside Assistance insurance that meets the Member’s needs. Individuals in this role are accountable for achieving assigned sales goals while providing an exceptional Member experience. Primary responsibilities include soliciting new business, serving existing insured Members, and retaining policies. Insurance Associates participate in promotions, events, marketing activities, and the cross-sell of AAA insurance products. Insurance Associates are professionals who guide our Members in the purchase of appropriate products and coverage under managerial supervision.

Essential Functions 

  • Uses sales techniques and strong product knowledge to identify customer-specific needs to generate new sales, retain existing insureds and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.

  • Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Agent’s manager.

  • Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.

  • Establishes rapport with the insured that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.

  • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.

  • Responds to customer inquiries and requests relating to insurance products and membership.

  • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.

  • Responds to customer inquiries and requests relating to insurance products and membership.

  • Researches and resolves complex customer service issues. Often assists the insured in initiating the first notice of loss on claims

 

Education & Experience/Licenses & Certification

  • High school diploma or GED required. Bachelor's degree in a relevant field preferred.

  • 2 to 4 years of sales experience preferred.

  • Insurance industry experience or knowledge preferred.

  • Knowledge of desktop systems including but not limited to Microsoft Office software applications.

  • Ability to acquire an unrestricted state issued license(s) required to place property and casualty insurance within forty-five (45) calendar days of hire. Active required license(s) preferred.

#IASales

 

Apply Today

Automotive Service Associate

Henderson, Nevada

At AAA, we strive to put our member first and take care of their total automotive needs. We're on a mission to expand our Club Owned Repair business with the opening of a new location in Henderson, Nevada!

Why AAA?

  • Competitive hourly pay with an annual incentive bonus
  • Exceptional benefits within 30 days of hire, to include 401k matching
  • 15 Paid Days off and no Sunday work hours
  • Tuition reimbursement for receiving additional ASE certifications
  • A free AAA Membership and numerous employee discounts
  • Advancement Opportunities

Essential Functions

The Support Service Associate is responsible for supporting the Service Advisor and the General Manager in delivering outstanding customer experiences and maintaining accurate procedural record keeping.

  • Maintain proper levels of member/customer satisfaction.
  • Answer telephones and assist customers with booking appointments and general service questions.
  • Route customers to the proper staff member for more technical questions.
  • Assist with invoicing and processing payments for customers.
  • Assist with entering supplier invoices into the shop management software.
  • Assist the General Manager with physical inventories
  • Assist management with coordinating and holding employee meetings.
  • Assist Service Advisors and General Manager with various administrative duties – filing, mail processing, supply ordering, daily closing, etc.
  • Maintain a clean and safe working environment. Keep the parking area and the interior sales and service area of the facility neat and clean on a daily basis.
  • Provide shuttle service as directed by management and the Service Advisors to transport members/customers and to pick up parts/supplies.
  • Communicate with service Advisors regarding any changes in work status or completion status of vehicles.

Knowledge/Skills/Abilities

  • Strong Customer Service Skills
  • Automotive Experience a plus
  • Good written verbal communication, ability to take direction well
  • Basic Mathematical skills

Education & Experience / Licenses & Certification

  • High school diploma or equivalent.
  • Valid  driver’s license and clear driving record
  • Entry level position with prior customer service a plus.

Work Environment/Physical Requirements

  • Lifting and carrying parts, weighing up to 25 pounds, possibly several times a day; Some exposure to loud noises every day for up to 30 minutes at a time from air tools and auto repair equipment. A percent of time is spent traveling by car to pick up parts and customers. Long periods of time on their feet.

Competencies:

Communication (Entry)

Teamwork and Interpersonal Skills (Entry) Customer Focus (Intermediate) Responsiveness (Entry)

Adaptability (Entry) Problem Solving (Entry)

#AUTO

Apply Today

Certified Automotive Technician

Phoenix, Arizona

Successfully complete automotive service and repair work qualified to preform.  Perform work according to safety guidelines.  Complete vehicle inspection form and vehicle diagnostic form and submit to service advisor.  Complete documentation of repair work completed.

Advises service advisor of change in a vehicles status. Inspect vehicles for additional needed repairs or maintenance and recommend them to the service advisors for sale to customers.

Responsible to maintain a safe and clean work area.  Participate in ongoing training as assigned by management. Study technical bulletins, industry magazines, and technical web sites. 

Certifications, Licenses, Registrations:

Valid Arizona driver’s license and current 39 month driving record. 
2 ASE Certifications required or equivalent experience.

Candidates will be considered if there certifications have expired within the last 2 years. 
Candidate will be required to re-certify in at least 2 areas at the next testing cycle as a condition of employment. 

Education and/or Experience:

Technical Training

3-5 years experience

PHYSICAL DEMANDS: Required by the Americans with Disabilities Act (ADA).
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions o this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk and hear, required to sit, occasionally required to stand and walk; use and to finger, handle, or feel; and reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, peripheral vision and the ability to focus. Identify specific hazards as necessary (use of chemicals, equipment, driving).

May be exposed to chemicals, pneumatic air, electrical, lifting, tripping and/or falling, drives member and/or company vehicle.

#AUTO

Apply Today

Member Experience Associate

Menlo Park, California

Essential Functions

  • Exhibits AAA guiding principles and core values
  • Performs routine sales, service and operational functions for AAA Members including; DMV, cashiering, auto travel, notary and insurance sales support, with expectations for maintaining required standards, policies and procedures
  • Understands and actively promotes products and services to achieve individual goals in support of meeting organization goals and objectives 
  • Overcomes obstacles that create barriers to Team Member or branch efforts
  • Identifies process improvement opportunities and proposes solutions
  • Acts as an agent for change while promoting AAA’s guiding principles and core values

Knowledge/Skills/Abilities

  • Demonstrates sales and service skills. Able to effectively interact, face-to-face, with new, prospective and existing Members.
  • Accuracy and comfort handling money, making change, balancing cash drawer.
  • Good computer skills, proficient in both reading and basic arithmetic.
  • Good written and verbal communication skills in person and over the phone.
  • Ability to multitask in response to requests, requirements and Member/Team Member expectations. Ability to accept feedback and correct course as necessary.

Education & Experience / Licenses & Certification

  • High school diploma or GED required
  • Two years sales or customer service experience
  • Experience working with sales and service standards and goals
  • Current  & valid Driver's License with clean history may be required
  • Bonding and fingerprinting may be required
  • P&C Licensing may also be required

Work Environment/Physical Requirements

Works in a variety of office environments where standing, walking or sitting at a desk, table or computer workstation may

be required for extended periods of time. May travel by car, plane or other form of transportation to attend business meetings or conferences. May be required to work in one or more locations in a defined service area. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

#MEASales

Apply Today

Membership Sales Associate

Clearfield, Utah

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Summary 

Sales Associates serve our Members by selling and servicing memberships. Team Members in this role are accountable for achieving assigned sales goals while providing an exceptional Member experience. Primary responsibilities include soliciting new membership sales and cross-sales through inbound and outbound calls. Sales Associates thoughtfully assist our Members to acquire, maintain and make the most of their membership in AAA.

Why work for us?

  • Great starting pay with performance based increases

  • Commission - ability to earn commission on each sell

  • Training – You’ll attend a thorough, comprehensive  training program

  • Benefits – Medical, Dental, Vision, wellness program and more!

  • 401k Matching – $1 for $1 company match up to 6% of pay

  • Annual Incentive Plan – Eligibility to participate in AAA annual bonus plan

  • Paid Time Off

  •  24 hours per year earmarked for volunteer activities

  • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Essential Functions

• Uses sales techniques and product knowledge to identify customer-specific needs to generate new sales to prospective and current Members. Effectively overcomes objections to close the sale.

• Consistently provides a service experience that enhances the Member’s affinity to the AAA brand and results in greater Member satisfaction and loyalty.

Knowledge/Skills/Abilities

• Possesses sales skills effectively employed in the tracking, following up on and closing of assigned leads.

• Knowledge of desktop systems including but not limited to Microsoft Office software applications.

Education & Experience/Licenses & Certification

• High school diploma or GED required.

**Please note that you will be asked to complete a candidate assessment following your application, via email. Your application will not be considered until the assessment has been completed.** 

We’ll value your skills and experience. We’re building a performance organization with heart and developing a pipeline of tomorrow’s leaders. Your work will be enhanced with training opportunities, a mentoring program and our Promote-from-within philosophy. We celebrate our diversity and leverage the power of many minds r sales and/or call center work experience preferred.

#MOR

Apply Today

Insurance Sales Agent

Salt Lake City, Utah

We're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service. We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  

We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
 

Why work for us?

  • Licensing Assistance – If unlicensed, AAA NCNU will reimburse the costs of licensure

  • Training – You’ll attend a thorough, comprehensive, two week training program

  • No Overhead Costs – W-2 structure with dedication space in a AAA NCNU branch

  • Benefits – Medical, Dental, Vision, wellness program and more!

  • 401k Matching – $1 for $1 company match up to 6% of pay

  • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan

  • Paid Time Off – 17 days your first year + nine holidays annually + 24 hours designated for volunteer work

Insurance Agent Essential Functions:

  • Uses sales techniques and strong product knowledge to identify customer-specific needs to generate new sales, retain existing insureds and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.

  • Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Agent’s manager.

  • Conduct insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.

  • Establishes rapport with the insured that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.

  • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.

  • Responds to customer inquiries and requests relating to insurance products and membership.

  • Researches and resolves complex customer service issues. Often assists the insured in initiating the first notice of loss on claims.

Knowledge/Skills/Abilities:

  • Strong sales skills with a history of effectively developing, tracking, following up on and closing leads.

  • Advanced consultative selling techniques utilizing thorough product knowledge.

  • Knowledge of desktop systems including but not limited to Microsoft Office software applications.

Education & Experience/Licenses & Certifications:

  • 3 to 5 years of relevant sales or insurance industry work experience required.

  • Possesses or has the ability to possess active and unrestricted state issued license(s) required to place property and casualty insurance.

#IA

Apply Today

Lead Automotive Repair Technician

Henderson, Nevada

At AAA, we strive to put our member first and take care of their total automotive needs. We're on a mission to expand our Club Owned Repair business with the opening of a new location in Henderson, Nevada! 

Why AAA?

  • Competitive hourly pay with an annual incentive
  • Exceptional benefits within 30 days of hire, to include 401k matching
  • 15 Paid Days off and no Sunday work hours
  • Tuition reimbursement for receiving additional ASE certifications
  • A free AAA Membership and numerous employee discounts
  • $2,500 sign on bonus

Essential Functions

Perform's automotive repair and or service under direct supervision and are accountable for production. Performance goals are set by production, quality and customer service scores when possible. Provides assistance and guidance to all technicians in the shop and insures that the workflow is maintained in order to achieve productivity goals. Oversees the mechanical procedures of all technicians. The shop will supply diagnostic equipment, Team Member MUST supply their own tools

  • Completes all automotive maintenance and repairs at an expert level: engine repair, gas and diesel, automatic transmission/trans-axle diagnosis and repair, manual transmission/ trans-axle diagnosis and repair, suspension and steering  diagnosis and repair, brakes diagnosis and repair, including ABS/ traction control, electrical diagnosis and repair, heating and air conditioning diagnosis and repair, engine performance diagnosis and repair.
  • Assists all other Technicians in the shop as needed and oversees all comeback/recheck work for proper repair.
  • Maintains in-depth knowledge of specialized skills, and continue to develop additional technical skills, to enable flexibility in work assignments.
  • Maintains a clean, well-organized work area. Properly maintains tools and equipment and follow safety procedures as outlined in the safety information supplied by each equipment manufacturer and corporate safety policies.
  • Organizes the work presented and plan for the highest efficiency in the performance of all job functions, including vehicle movement.
  • Accurately performs repairs and maintenance on all vehicles presented in a professional manner, as specified in manufacturer-designed procedures or accepted industry practices.
  • Accurately completes all paperwork, including, repair information on work orders, information for state and emission inspections, etc.
  • Verifies repairs are properly completed by re-testing repaired system to ensure proper function and road tests vehicles, as necessary, to identify concerns or validate repair.
  • Returns vehicle in clean condition; does not disturb personal property in the vehicle unless movement is required for repair procedures.
  • Completely reviews repair orders with Service Advisor to ensure all repairs requested are completed.
  • Obtains approval from Service Advisor, who will create an estimate and obtain customer approval before work begins. Submits written requests to the service Advisor for approval to sell any additional items that are identified and determined to be worn or defective upon disassembly of a system or sub system.
  • Reads, understands and utilizes appropriate technical bulletins.
  • Attends automotive classes’ seminars and meetings, as recommended by  management.
  • Performs other related duties as required.

Knowledge/Skills/Abilities

  • Advanced knowledge of PC-based automotive computer equipment and software applications.
  • Effective organizational and analytical skills, along with effective written and oral communication skills to enable accurate completion of assignments and effective interaction with others.
  • Ability to adjust work schedule and priorities to meet business needs.
  • Bilingual communication skills (preferred)

Education & Experience / Licenses & Certification

  • High school or equivalent required.  Automotive trade school certification or equivalent preferred.
  • Advanced Diagnostic skills
  • ASE Master certified; A1-A8 preferred
  • ASE A-9 certification preferred
  • Advanced Smog License a plus
  • EPA Certified for Refrigerant Recovery
  • 5- 7 years experience inspecting and repairing cars and light trucks.
  • Must possess and maintain a valid driver’s license with a satisfactory driving record and the ability to operate passenger vehicles and light and medium-duty trucks with automatic and manual transmissions.
  • 2-3 years supervisory, management or leadership experience in a similar role preferred

Work Environment/Physical Requirements

Lifting and carrying tires and parts, weighing up to 50 pounds, several times a day; bending and kneeling to vacuum and clean vehicles; pushing cars several times a month; and climbing ladders to retrieve parts several times a day. Some exposure to loud noises every day for up to 30 minutes at a time from air tools and auto repair equipment. A percent of time is spent traveling by car to pick up parts.

Competency Communication (Proficient) Interpersonal Savvy (Proficient) Customer Centricty (Proficient) Time Management (Proficient) Adaptive Learning (Proficient) Problem Solving (Proficient)

#AUTO

Apply Today

Repair Technician I

Henderson, Nevada

Essential Functions

• Completes all automotive maintenance and repairs: engine repair, gas and diesel, automatic transmission/transaxle diagnosis and repair, manual transmission/ transaxle diagnosis and repair, suspension and steering  diagnosis and repair, brakes diagnosis and repair, including ABS/traction control, electrical diagnosis and repair, heating and air conditioning diagnosis and repair, engine performance diagnosis and repair.

• Maintains in-depth knowledge of specialized skills, and continue to develop additional technical skills, to enable flexibility in work assignments.

• Maintains a clean, well-organized work area. Properly maintains tools and equipment and follow safety procedures as outlined in the safety information supplied by each equipment manufacturer and corporate safety policies.

• Organizes the work presented and plan for the highest efficiency in the performance of all job functions, including vehicle movement.

• Accurately performs repairs and maintenance on all vehicles presented in a professional manner, as specified in manufacturer-designed procedures or accepted industry practices.

• Accurately completes all paperwork, including, repair information on work orders, information for state and emission inspections, etc.

• Verifies repairs are properly completed by re-testing repaired system to ensure proper function and road tests vehicles, as necessary, to identify concerns or validate repair.

• Returns vehicle in clean condition; does not disturb personal property in the vehicle unless movement is required for repair procedures.

• Completely reviews repair orders with Service Advisor to ensure all repairs requested are completed.

• Obtains approval from Service Advisor, who will create an estimate and obtain customer approval before work begins. Submits written requests to the service advisor for approval to sell any additional items that are identified and determined to be worn or defective upon disassembly of a system or sub system.

• Reads, understands and utilizes appropriate technical bulletins.

• Attends automotive classes’ seminars and meetings, as recommended by  management.

• Performs other related duties as required.

Repair Technician I (CC02R1)

Knowledge/Skills/Abilities

• Knowledge of PC-based automotive computer equipment and software applications.

• Effective organizational and analytical skills, along with effective written and oral communication skills to enable accurate completion of assignments and effective interaction with others.

• Ability to adjust work schedule and priorities to meet business needs.

• Bilingual communication skills (preferred)

Education & Experience / Licenses & Certification

• High school or equivalent required. Automotive trade school certification or equivalent preferred.

• Must be ASE Certified in 4 levels from A1-A8, X1

• EPA Certified in Refrigerant Recovery required

• Smog license, ASE G1 and A9 a plus

• Must possess and maintain a valid driver’s license with a satisfactory driving record and the ability to operate passenger vehicles and light and medium-duty trucks with automatic and manual transmissions.

• 3 yrs experience inspecting and repairing cars and light trucks.

Work Environment/Physical Requirements

Lifting and carrying tires and parts, weighing up to 50 pounds, several times a day; bending and kneeling to vacuum and clean vehicles; pushing cars several times a month; and climbing ladders to retrieve parts several times a day. Some exposure to loud noises every day for up to 30 minutes at a time from air tools and auto repair equipment. A percent of time is spent traveling by car to pick up parts.

Competency

Communication (Intermediate) Interpersonal Savvy (Learning) Customer Centricity (Intermediate) Time Management (Intermediate) Adaptive Learning (Learning) Problem Solving (Learning)

Apply Today

Tow Service Driver

Las Vegas, Nevada

Job Description

We're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service.

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. 

We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
 

Why work for us?

  • Great base Pay and up to a 35% monthly bonus! 

  • Training – You’ll attend a thorough, comprehensive, three week training program

  • Benefits – Medical, Dental, Vision, wellness program and more!

  • 401k Matching – $1 for $1 company match up to 6% of pay

  • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan

  • Paid Time Off – Ten hours per month, ten holidays annually, one floating holiday and 24 hours per year earmarked for volunteer activities

  • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

What our Roadside Service Technicians do:

  • Driving and operating a service vehicle (i.e. loading/towing vehicles, flat tire changes, lock-out, fuel delivery services, etc.)

  • On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving

  • Utilizing on-board computer, radio communications, and mapping systems

  • Completion of daily paperwork (i.e. call-logs, battery invoices, cash receipts, etc.)

  • Inspecting and submitting maintenance reports of company vehicles for safe and efficient operation

  • Education and training. I.E.: AAA Compliance Training, RPST,TSAAC, Lock-out, PSP, Battery Service Training

Education & Experience/Licenses & Certification

  • Ability to drive a manual/automatic shift vehicle

  • Customer service skills and the ability to interact with a wide-range of people

  • Basic math skills

  • Basic automotive knowledge and at least 6 years’ experience operating a motor vehicle with a valid driver’s license

  • Basic computer knowledge

  • Bilingual communication skills a plus

  • High School Diploma or GED equivalent required

  • Vocational technical automotive training/certification or equivalent experience (preferred)

  • ASE (Automotive Service Excellence) certification(preferred)

Work Environment/Physical Requirements

Works outdoors at vehicle sites when servicing vehicles. Lifting and carrying tires and parts, weighing up to 50 pounds, several times a day; bending, kneeling and stooping as required for service calls. Works in all weather and all traffic conditions. Vehicle recovery sites may be wet, messy and hazardous.  Service Providers are required to provide a photograph for identification purposes.

#ERS Driver

Apply Today

Service Advisor

Henderson, Nevada

At AAA, we strive to put our member first and take care of their total automotive needs. We're on a mission to expand our Club Owned Repair business with the opening of a new location in Henderson, Nevada!

At AAA, we strive to put our member first and take care of their total automotive needs. The Service Advisor focuses on delivering an outstanding member experience as well as facilitating the work flow of technicians. The job encompasses listening and asking the proper questions to ensure the vehicle to be serviced and diagnosed properly while maintaining the highest levels of customer satisfaction. This includes delivering courteous service, clearly explaining services and charges, accurate completion timelines, and delivering quality work. The Service Advisor is responsible for scheduling work flow through the shop, assigning work to the technicians, ordering parts, and coordinating other service activities.


What you'll do

  • Promptly meet and great all members/customers in a timely, and courteous manner.
  • Handle incoming telephone calls following the proper process.

  • Maintain the member/customer scheduling system at the facility.

  • Listen and offer the appropriate diagnostic, maintenance, or repair service that meets the member/customer’s needs.

  • Provide all members/customers with an estimated completion time, and keep them informed of any changes in the promised time.

  • Maintain proper communication with the service department. Provide accurate and detailed information to technicians to assist in diagnosis.

  • Handle minor member/customer concerns, turning over any unresolved issues to the General Manger for a quick resolution.

  • Follow all policies and procedures set forth by management.

What you have

  • Effective communication skills with a demonstrated ability to deliver information and messages with empathy and accuracy
  • Minimum of five years of verifiable work experience in a customer service setting

  • Basic knowledge of major automobile components required

  • Ability to learn and adapt to the automotive aftermarket industry with a primary focus on customer service delivery

  • Excellent customer service skills, verbal communication, written communication, time management, leadership, and good listening skills

  • Frequently requires long working hours and will require some Saturday hours

  • Bilingual communication skills a plus

What you've done

  • High school diploma or equivalent. ASE certifications a plus.
  • Automotive service experience with basic mechanical knowledge

  • Demonstrated success delivering world class customer experiences

  • Company will assist candidate in obtaining ASE Service Consultant Certification within one year of hire.

Work Environment/Physical Requirements

Works in an office environment sitting at a desk, table or computer workstation for extended periods of time.  May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

Competency

Communication (Intermediate) Interpersonal Savvy (Intermediate) Customer Centricity (Intermediate) Time Management (Intermediate) Adaptive Learning (Intermediate) Problem Solving (Intermediate)

#AUTO

Apply Today

Tow Service Driver

Rancho Cordova, California

Why work for us?

  • Great Pay – $16.46/hour + a 5% increase at 6 months

  • Training – You’ll attend a thorough, comprehensive, three week training program

  • Benefits – Medical, Dental, Vision, wellness program and more!

  • 401k Matching – $1 for $1 company match up to 6% of pay

  • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan

  • Paid Time Off – Ten hours per month, ten holidays annually, one floating holiday and 24 hours per year earmarked for volunteer activities

  • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

What our Roadside Service Technicians do:

  • Driving and operating a service vehicle (i.e. loading/towing vehicles, flat tire changes, lock-out, fuel delivery services, etc.)

  • On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving

  • Utilizing on-board computer, radio communications, and mapping systems

  • Completion of daily paperwork (i.e. call-logs, battery invoices, cash receipts, etc.)

  • Inspecting and submitting maintenance reports of company vehicles for safe and efficient operation

  • Education and training. I.E.: AAA Compliance Training, RPST,TSAAC, Lock-out, PSP, Battery Service Training

Education & Experience/Licenses & Certification

  • Ability to drive a manual/automatic shift vehicle

  • Customer service skills and the ability to interact with a wide-range of people

  • Basic math skills

  • Basic automotive knowledge and at least 6 years’ experience operating a motor vehicle with a valid driver’s license

  • Basic computer knowledge

  • Bilingual communication skills a plus

  • Vocational technical automotive training/certification or equivalent experience (preferred)

  • ASE (Automotive Service Excellence) certification(preferred)

Work Environment/Physical Requirements:

Works outdoors at vehicle sites when servicing vehicles. Lifting and carrying tires and parts, weighing up to 50 pounds, several times a day; bending, kneeling and stooping as required for service calls. Works in all weather and all traffic conditions. Vehicle recovery sites may be wet, messy and hazardous.

Service Providers are required to provide a photograph for identification purposes. If needed for identification purposes, a photograph may be obtained after an offer of employment is made and accepted.   

#ERSDriver

Apply Today

AAA Hiring Event for Tow and Light/Battery Service Drivers

Oakland, California

AAA Club Owned Fleet Open House Hiring Event!!

Pre-register by applying below

Date: Thursday, November 21st, from 10:00am-2:00pm

Location:   3400 Ettie Street Oakland, CA 94608

Please pre-register by applying today!

Walk-ins welcome!

Be sure to bring a copy of your resume and dress for success for an opportunity to meet directly with hiring managers.

Why work for us?

  • Great Pay - $21.96/hour + a 5% increase at 6 months

  • Training – You’ll attend a thorough, comprehensive, three week training program

  • Benefits – Medical, Dental, Vision, wellness program and more!

  • 401k Matching – $1 for $1 company match up to 6% of pay

  • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan

  • Paid Time Off – Ten hours per month, ten holidays annually, one floating holiday and 24 hours per year earmarked for volunteer activities

  • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

We are looking for candidates with:

  • Excellent customer service skills!   

  • Flexibility to work swing shift and weekends

  • Ability to drive a manual/automatic shift vehicle

  • Customer service skills and the ability to interact with a wide-range of people

  • Basic automotive knowledge and at least 6 years’ experience operating a motor vehicle with a valid driver's license

  • Basic computer knowledge

  • Bilingual communication skills a plus

  • High School Diploma or GED equivalent required

  • Vocational technical automotive training/certification or equivalent experience (preferred)

Essential Functions

  • Driving and operating a service vehicle (i.e. loading/towing vehicles, flat tire changes, lock-out, fuel delivery services, etc.)

  • On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving

  • Utilizing on-board computer, radio communications, and mapping systems

  • Completion of daily paperwork (i.e. call-logs, battery invoices, cash receipts, etc.)

  • Inspecting and submitting maintenance reports of company vehicles for safe and efficient operation

  • Education and training. I.E.:  AAA Compliance Training, RPST,TSAAC, Lock-out, PSP, Battery Service Training

Work Environment/Physical Requirements

Works outdoors at vehicle sites when servicing vehicles. Lifting and carrying tires and parts, weighing up to 50 pounds, several times a day; bending, kneeling and stooping as required for service calls. Works in all weather and all traffic conditions. Vehicle recovery sites may be wet, messy and hazardous.  Service Providers are required to provide a photograph for identification purposes.

#ERS Driver

#Chi

Apply Today

Tow and Light Service Driver

Fairfield, California

A career with AAA Northern California, Nevada, Utah, Arizona, and Mountain West is unique, just like you.

We’re a mission-driven Member services organization. We have a saying here at AAA that we aspire to be America’s most trusted organization absolutely famous for doing the right thing. With more than four million Members, our purpose is to bring peace of mind to Members so that they can enjoy life more.

We work hard to create an environment where you can thrive and where you use your skills and talents to help us deliver legendary Member service. You’ll help have a positive impact on the diverse communities we serve, too.

AAA is known for providing exceptional products, service and experiences to our members. Our Road Service Technicians (Tow Truck Drivers) provide outstanding member experiences by ensuring our members safety on the road.

Why work for us?

  • Great Pay – $19.65/hour + a 5% increase at 6 months
  • Training – You’ll attend a thorough, comprehensive, three week training program
  • Benefits – Medical, Dental, Vision, wellness program and more!
  • 401k Matching – $1 for $1 company match up to 6% of pay
  • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan
  • Paid Time Off – Ten hours per month, ten holidays annually, one floating holiday and 24 hours per year earmarked for volunteer activities
  • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

What our Roadside Service Technicians do:

  • Driving and operating a service vehicle (i.e. loading/towing vehicles, flat tire changes, lock-out, fuel delivery services, etc.)
  • On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving
  • Utilizing on-board computer, radio communications, and mapping systems
  • Completion of daily paperwork (i.e. call-logs, battery invoices, cash receipts, etc.)
  • Inspecting and submitting maintenance reports of company vehicles for safe and efficient operation
  • Education and training. I.E.: AAA Compliance Training, RPST,TSAAC, Lock-out, PSP, Battery Service Training

Education & Experience/Licenses & Certification

  • Ability to drive a manual/automatic shift vehicle
  • Customer service skills and the ability to interact with a wide-range of people
  • Basic math skills
  • Basic automotive knowledge and at least 6 years’ experience operating a motor vehicle with a valid driver’s license
  • Basic computer knowledge
  • Bilingual communication skills a plus
  • High School Diploma or GED equivalent required
  • Vocational technical automotive training/certification or equivalent experience (preferred)
  • ASE (Automotive Service Excellence) certification(preferred)

Work Environment and Physical Requirements:

Works outdoors at vehicle sites when servicing vehicles. Lifting and carrying tires and parts, weighing up to 50 pounds, several times a day; bending, kneeling and stooping as required for service calls. Works in all weather and all traffic conditions. Vehicle recovery sites may be wet, messy and hazardous. Service Providers are required to provide a photograph for identification purposes. If needed for identification purposes, a photograph may be obtained after an offer of employment is made and accepted.   

#ERSDriver

Apply Today

Tow and Battery/Light Service Driver

Concord, California

[This is for our upcoming Richmond Location]

We're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service.

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. 

We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
 

Why work for us?

  • Great base Pay of $20.81/hr, with a 5% increase after six months and up to a 35% monthly bonus! 

  • Training – You’ll attend a thorough, comprehensive, three week training program

  • Benefits – Medical, Dental, Vision, wellness program and more!

  • 401k Matching – $1 for $1 company match up to 6% of pay

  • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan

  • Paid Time Off – Ten hours per month, ten holidays annually, one floating holiday and 24 hours per year earmarked for volunteer activities

  • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

What our Roadside Service Technicians do:

  • Driving and operating a service vehicle (i.e. loading/towing vehicles, flat tire changes, lock-out, fuel delivery services, etc.)

  • On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving

  • Utilizing on-board computer, radio communications, and mapping systems

  • Completion of daily paperwork (i.e. call-logs, battery invoices, cash receipts, etc.)

  • Inspecting and submitting maintenance reports of company vehicles for safe and efficient operation

  • Education and training. I.E.: AAA Compliance Training, RPST,TSAAC, Lock-out, PSP, Battery Service Training

Education & Experience/Licenses & Certification

  • Ability to drive a manual/automatic shift vehicle

  • Customer service skills and the ability to interact with a wide-range of people

  • Basic math skills

  • Basic automotive knowledge and at least 6 years’ experience operating a motor vehicle with a valid driver’s license

  • Basic computer knowledge

  • Bilingual communication skills a plus

  • High School Diploma or GED equivalent required

  • Vocational technical automotive training/certification or equivalent experience (preferred)

  • ASE (Automotive Service Excellence) certification(preferred)

Work Environment/Physical Requirements

Works outdoors at vehicle sites when servicing vehicles. Lifting and carrying tires and parts, weighing up to 50 pounds, several times a day; bending, kneeling and stooping as required for service calls. Works in all weather and all traffic conditions. Vehicle recovery sites may be wet, messy and hazardous.  Service Providers are required to provide a photograph for identification purposes.

#ERS Driver

Apply Today

Insurance Associate

Redwood City, California

AAA has immediate opportunities for motivated individuals to join our team of Insurance Sales Associates.

 

Why work for us?

  • Paid Training: $23.00 during our the training period. Extensive training program will help ensure a seamless transition into an Insurance Agent position. 

  • Licensing Assistance: AAA provides/ will reimburse the costs of licensure 

  • Advancement Opportunities: Opportunity to advance within the first 90 days 

  • No Overhead Costs: W-2 structure with dedication space in a AAA NCNU branch

  • Compensation: Generous commission structure with the ability to earn commission on every policy. 

  • Benefits: Medical, Dental, Vision, wellness program and more!

  • 401k Matching: $1 for $1 company match up to 6% of pay

  • Annual Incentive Plan: Eligibility to participate in AAA NCNU annual bonus plan

  • Paid Time Of: 17 days of PTO your first year + 9 Holidays annually

  • Community Impact:  24 hours provided per year designated for Volunteer work. 

  • Collaborative Environment: AAA will value your contribution to providing exceptional service to our members

 

Job Summary

Insurance Associates serve our Members by selling them the Property & Casualty and Roadside Assistance insurance that meets the Member’s needs. Individuals in this role are accountable for achieving assigned sales goals while providing an exceptional Member experience. Primary responsibilities include soliciting new business, serving existing insured Members, and retaining policies. Insurance Associates participate in promotions, events, marketing activities, and the cross-sell of AAA insurance products. Insurance Associates are professionals who guide our Members in the purchase of appropriate products and coverage under managerial supervision.

Essential Functions 

  • Uses sales techniques and strong product knowledge to identify customer-specific needs to generate new sales, retain existing insureds and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.

  • Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Agent’s manager.

  • Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.

  • Establishes rapport with the insured that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.

  • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.

  • Responds to customer inquiries and requests relating to insurance products and membership.

  • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.

  • Responds to customer inquiries and requests relating to insurance products and membership.

  • Researches and resolves complex customer service issues. Often assists the insured in initiating the first notice of loss on claims

 

Education & Experience/Licenses & Certification

  • High school diploma or GED required. Bachelor's degree in a relevant field preferred.

  • 2 to 4 years of sales experience preferred.

  • Insurance industry experience or knowledge preferred.

  • Knowledge of desktop systems including but not limited to Microsoft Office software applications.

  • Ability to acquire an unrestricted state issued license(s) required to place property and casualty insurance within forty-five (45) calendar days of hire. Active required license(s) preferred.

#MEL

#IASales

 

Apply Today

Insurance Associate

Alameda, California

AAA has immediate opportunities for motivated individuals to join our team of Insurance Sales Associates.

 

Why work for us?

  • Paid Training: $23.00 during our the training period. Extensive training program will help ensure a seamless transition into an Insurance Agent position. 

  • Licensing Assistance: AAA provides/ will reimburse the costs of licensure 

  • Advancement Opportunities: Opportunity to advance within the first 90 days 

  • No Overhead Costs: W-2 structure with dedication space in a AAA NCNU branch

  • Compensation: Generous commission structure with the ability to earn commission on every policy. 

  • Benefits: Medical, Dental, Vision, wellness program and more!

  • 401k Matching: $1 for $1 company match up to 6% of pay

  • Annual Incentive Plan: Eligibility to participate in AAA NCNU annual bonus plan

  • Paid Time Of: 17 days of PTO your first year + 9 Holidays annually

  • Community Impact:  24 hours provided per year designated for Volunteer work. 

  • Collaborative Environment: AAA will value your contribution to providing exceptional service to our members

 

Job Summary

Insurance Associates serve our Members by selling them the Property & Casualty and Roadside Assistance insurance that meets the Member’s needs. Individuals in this role are accountable for achieving assigned sales goals while providing an exceptional Member experience. Primary responsibilities include soliciting new business, serving existing insured Members, and retaining policies. Insurance Associates participate in promotions, events, marketing activities, and the cross-sell of AAA insurance products. Insurance Associates are professionals who guide our Members in the purchase of appropriate products and coverage under managerial supervision.

Essential Functions 

  • Uses sales techniques and strong product knowledge to identify customer-specific needs to generate new sales, retain existing insureds and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.

  • Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Agent’s manager.

  • Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.

  • Establishes rapport with the insured that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.

  • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.

  • Responds to customer inquiries and requests relating to insurance products and membership.

  • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.

  • Responds to customer inquiries and requests relating to insurance products and membership.

  • Researches and resolves complex customer service issues. Often assists the insured in initiating the first notice of loss on claims

 

Education & Experience/Licenses & Certification

  • High school diploma or GED required. Bachelor's degree in a relevant field preferred.

  • 2 to 4 years of sales experience preferred.

  • Insurance industry experience or knowledge preferred.

  • Knowledge of desktop systems including but not limited to Microsoft Office software applications.

  • Ability to acquire an unrestricted state issued license(s) required to place property and casualty insurance within forty-five (45) calendar days of hire. Active required license(s) preferred.

#IASales

 

Apply Today

AAA Tow and Light Service Driver

Sacramento, California

Why work for us?

  • Great Pay – $16.46/hour + a 5% increase at 6 months

  • Training – You’ll attend a thorough, comprehensive, three week training program

  • Benefits – Medical, Dental, Vision, wellness program and more!

  • 401k Matching – $1 for $1 company match up to 6% of pay

  • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan

  • Paid Time Off – Ten hours per month, ten holidays annually, one floating holiday and 24 hours per year earmarked for volunteer activities

  • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

What our Roadside Service Technicians do:

  • Driving and operating a service vehicle (i.e. loading/towing vehicles, flat tire changes, lock-out, fuel delivery services, etc.)

  • On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving

  • Utilizing on-board computer, radio communications, and mapping systems

  • Completion of daily paperwork (i.e. call-logs, battery invoices, cash receipts, etc.)

  • Inspecting and submitting maintenance reports of company vehicles for safe and efficient operation

  • Education and training. I.E.: AAA Compliance Training, RPST,TSAAC, Lock-out, PSP, Battery Service Training

Education & Experience/Licenses & Certification

  • Ability to drive a manual/automatic shift vehicle

  • Customer service skills and the ability to interact with a wide-range of people

  • Basic math skills

  • Basic automotive knowledge and at least 6 years’ experience operating a motor vehicle with a valid driver’s license

  • Basic computer knowledge

  • Bilingual communication skills a plus

  • Vocational technical automotive training/certification or equivalent experience (preferred)

  • ASE (Automotive Service Excellence) certification(preferred)

Work Environment/Physical Requirements:

Works outdoors at vehicle sites when servicing vehicles. Lifting and carrying tires and parts, weighing up to 50 pounds, several times a day; bending, kneeling and stooping as required for service calls. Works in all weather and all traffic conditions. Vehicle recovery sites may be wet, messy and hazardous.

Service Providers are required to provide a photograph for identification purposes. If needed for identification purposes, a photograph may be obtained after an offer of employment is made and accepted.   

#ERSDriver

Apply Today

Member Experience Associate

Los Gatos, California

Essential Functions

  • Exhibits AAA guiding principles and core values
  • Performs routine sales, service and operational functions for AAA Members including; DMV, cashiering, auto travel, notary and insurance sales support, with expectations for maintaining required standards, policies and procedures
  • Understands and actively promotes products and services to achieve individual goals in support of meeting organization goals and objectives 
  • Overcomes obstacles that create barriers to Team Member or branch efforts
  • Identifies process improvement opportunities and proposes solutions
  • Acts as an agent for change while promoting AAA’s guiding principles and core values

Knowledge/Skills/Abilities

  • Demonstrates sales and service skills. Able to effectively interact, face-to-face, with new, prospective and existing Members.
  • Accuracy and comfort handling money, making change, balancing cash drawer.
  • Good computer skills, proficient in both reading and basic arithmetic.
  • Good written and verbal communication skills in person and over the phone.
  • Ability to multitask in response to requests, requirements and Member/Team Member expectations. Ability to accept feedback and correct course as necessary.

Education & Experience / Licenses & Certification

  • High school diploma or GED required
  • Two years sales or customer service experience
  • Experience working with sales and service standards and goals
  • Current  & valid Driver's License with clean history may be required
  • Bonding and fingerprinting may be required
  • P&C Licensing may also be required

Work Environment/Physical Requirements

Works in a variety of office environments where standing, walking or sitting at a desk, table or computer workstation may

be required for extended periods of time. May travel by car, plane or other form of transportation to attend business meetings or conferences. May be required to work in one or more locations in a defined service area. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

#MEASales

Apply Today

Smart Home Manager, Operations

Clearfield, Utah

AAA recently acquired SafeGuard, the 11th largest smart home security company in the United States, with the vision to become the most trusted brand in this industry. Safeguard, has been Protecting Arizona families and businesses for over 50 years; we are Arizona's largest locally-operated security provider. With an A+ Better Business Bureau Ranking, we prove every day that we love being there for and helping our customers. We work hard to create an environment where you can thrive and use your skills and talents to help us deliver legendary Customer Service. You’ll help positively impact every homeowner and the communities that we serve, too.
You will be part of a team that has a must win attitude matched by an unparalleled support staff. We’re looking for hardworking, self-motivated, individuals with a professional presence. You will be working with a company and a team that is second to none and we are looking for the same!

JOB SUMMARY

This position is responsible for the management and control of the department providing installation, and service for both new and existing customers. These services are critical for the ongoing customer experience and satisfaction of the account base. Responsible for developing, implementing, and engaging in continual process improvement of the operational strategy. The Smart Home Manager, Operations plays a key role in optimizing the performance of the business via the use of statistics and analysis. This position will guide the
operation function at AAA Smart Home / A3 Smart Home by partnering with business leads to make fact based decisions that improve business results through the disciplined use of measurements, accountability, analysis and discussion of business objectives and results initiatives. This position requires active participation and & "thought leadership" in all team meetings, events, and decision making, where appropriate.

RESPONSIBILITIES/JOB DUTIES

  • TIME Operational Management: Oversight and management of the Smart Home Pros in their performance of new installs and service calls. Defines, plans and monitors staffing requirements, work schedules and service objective in accordance with business goals while providing memorable customer experiences.
  • Fiscal Responsibility: Identify innovative solutions to reduce expenses, and increase efficiency inclusive of managing personnel costs and other expenses while improving utilization and efficiency.
  • Quality Assurance: Ensures the volume of work produced meets or exceeds service standards and quality expectations as they relate to service delivery.
  • Compliance: Ensures compliance with established guidelines, requirements, processes, and regulations.
  • Managing projects that have a critical impact on the department, division, enterprise.
  • Requires interaction with senior management.

KNOWLEDGE AND SKILLS

  • Forecasting - Use of historic data to determine the direction of future trends. Determines how to allocate their budgets or plan for anticipated expenses for an upcoming period of time. (Advanced)
  • Process Improvement - Proactively identifying, analyzing, and improving upon existing business processes (Advanced)
  • Project Management - Planning, forecasting, production, or marketing of a product or products at all stages of the product lifecycle. (Advanced)
  • Problem-solving - Identifies problems, lists the possible solutions, evaluates options, and selects options to find solutions to problems. Designs solutions. (Advanced)Analysis
  • Customer Experience – Able to generate, motivate and lead a team to provide memorable customer experiences consistently. (Advanced)

EDUCATION, KNOWLEDGE, SKILLS, COMPETENCIES, CERTIFICATIONS/LICENSES

Bachelor's degree or an equivalent combination of education and experience (Preferred)
2 – 3 years Workforce Management Experience (Preferred)
3 – 5 years Management of exempt and non-exempt direct reports of 25 or more (Preferred)
Must meet state requirements to obtain related licenses and/or certifications
Must meet AAA Smart Home requirements to operate a vehicle

The position provides direct supervision of approximately 20 to 40 front-line employees with an adequate number of Smart Home Leads to assist.

Work Environment/Physical Requirements

This position includes both office and field time with 80%+ time being spent in the field. Physical requirements include standing, sitting, bending, lifting, driving and climbing. Lifting will include up to 25 pounds. Extensive use of a personal computer and keyboard is required.

#SAFE

Apply Today

Insurance Sales Agent

Carson City, Nevada

We're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service. We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members. ​​​We're  community minded, and celebrate the growth, development and successes of our diverse Team Members.

Whether you’re just starting your journey or looking to grow your career, we’ll support you every step of the way.
 

Why work for us?

  • Licensing Assistance – If unlicensed, AAA NCNU will reimburse the costs of licensure

  • Training – You’ll attend a thorough, comprehensive, three week training program.

  • No Overhead Costs – W-2 structure with dedication space in a AAA NCNU branch

  • Benefits – Medical, Dental, Vision, wellness program and more!

  • 401k Matching – $1 for $1 company match up to 6% of pay

  • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan

  • Paid Time Off – 17 days your first year + nine holidays annually + 24 hours earmarked for volunteer time

Insurance Agent Essential Functions:

  • Uses sales techniques and strong product knowledge to identify customer-specific needs to generate new sales, retain existing insureds and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.

  • Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Agent’s manager.

  • Conduct insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.

  • Establishes rapport with the insured that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.

  • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.

  • Responds to customer inquiries and requests relating to insurance products and membership.

  • Researches and resolves complex customer service issues. Often assists the insured in initiating the first notice of loss on claims.

Knowledge/Skills/Abilities:

  • Strong sales skills with a history of effectively developing, tracking, following up on and closing leads.

  • Advanced consultative selling techniques utilizing thorough product knowledge.

  • Knowledge of desktop systems including but not limited to Microsoft Office software applications.

Education & Experience/Licenses & Certifications:

  • 3 to 5 years of relevant sales or insurance industry work experience required.

  • Possesses or has the ability to possess active and unrestricted state issued license(s) required to place property and casualty insurance.

#IA

Apply Today

Smart Home Team Lead

Scottsdale, Arizona

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

AAA recently acquired SafeGuard, the 11th largest smart home security company in the United States, with the vision to become the most trusted brand in this industry. Safeguard, has been Protecting Arizona families and businesses for over 50 years; we are Arizona's largest locally-operated security provider. With an A+ Better Business Bureau Ranking, we prove every day that we love being there for and helping our customers. We work hard to create an environment where you can thrive and use your skills and talents to help us deliver legendary Customer Service. You’ll help positively impact every homeowner and the communities that we serve, too.

This position is responsible for supervising functions and/or Team Members as assigned by the Manager of Customer Experience. Responsible for monitoring Team Members, providing feedback, serving as product expert, sharing best practices, coaching behaviors, and guiding Team Members to success while also manage scheduling and schedule adherence for their assigned team. Additionally, this individual will provide call support to load-balance during peak inbound call volume while providing legendary AAA Smart Home experiences.

Job Description

Essential Functions

  • Provides daily direction and communication to Team Members to ensure Member inquiries and concerns are resolved in a timely, efficient and knowledgeable manner.
  • With Learning & Development team, create training material and trains and coaches Team Members.
  • Meets with Team Members on a regular basis to provide performance feedback.
  • Supervises departmental work activities and ensures scheduling adherence to achieve business objectives.
  • Responsible for goal setting, on-going performance feedback and evaluation and documentation of performance for team
  • Monitors, audits and reports daily team and individual performance statistics and provides efficiency improvement recommendations to management.
  • Assists in the development, updating and implementation of disciplined operating practices.
  • Participates in the recruitment process of potential Team Members including but not limited to screening applicants, interviewing, and employment decision.
  • Ensures team is in compliance with policies, procedures, standards and regulations. Keeps management informed of issues.
  • Assists in managing department expenses (e.g. overtime, rewards & recognition, travel, meal, office supplies).
  • Manages Member Escalations.
  • Responds to Member emails and phone calls.
  • Maintains knowledge of smart home industry and serves as subject matter expert.
  • Monitors and clears phone queues.
  • Coordinates work tickets with Field Service Technicians.
  • Performs other related duties as assigned.

Knowledge/Skills/Abilities:  

  • Leadership capability of direct and non-direct reports
  • Mobile Application Usability Expert
  • Strong written and verbal communication
  • Strong computer skills, including proficiency with MS Office applications (Word, Excel, PowerPoint)
  • Bilingual communication skills (Preferred)
  • In-depth knowledge of Sharing Economy (Preferred)
  • Operations management experience (Preferred)
  • Knowledge of AAA products and systems (Preferred)

Education & Experience / Licenses & Certification

  • Customer/Member service experience
  • Supervisory experience in service industry. Comparable experience in a team lead capacity may also be considered. (Preferred)
  • Bachelor’s Degree Preferred
  • High School Diploma or GED required
  • Valid Driver's License Work Environment/Physical Requirements
  • Entire work time is conducted in an office setting
  • Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.
  • Must be able to understand and follow complex instructions

This job is located in Scottsdale, Arizona

#SAFE

Apply Today

Insurance Sales Agent

Orem, Utah

We're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service. We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.


We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Why work for us?

  • Licensing Assistance – If unlicensed, AAA will reimburse the costs of licensure

  • Training – You’ll attend a thorough, comprehensive, two week training program

  • No Overhead Costs – W-2 structure with dedication space in a AAA branch

  • Benefits – Medical, Dental, Vision, wellness program and more!

  • 401k Matching – $1 for $1 company match up to 6% of pay

  • Annual Incentive Plan – Eligibility to participate in AAA annual bonus plan

  • Paid Time Off – 17 days your first year + 9 holidays annually + 24 hours per year designated for volunteer work

Essential Functions:

  • Uses sales techniques and strong product knowledge to identify customer-specific needs to generate new sales, retain existing insureds and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.

  • Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Agent’s manager.

  • Conduct insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.

  • Establishes rapport with the insured that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.

  • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.

  • Responds to customer inquiries and requests relating to insurance products and membership.

  • Researches and resolves complex customer service issues. Often assists the insured in initiating the first notice of loss on claims.

Knowledge/Skills/Abilities:

  • Strong sales skills with a history of effectively developing, tracking, following up on and closing leads.

  • Advanced consultative selling techniques utilizing thorough product knowledge.

  • Knowledge of desktop systems including but not limited to Microsoft Office software applications.

Education & Experience/Licenses & Certifications:

  • 3 to 5 years of relevant sales or insurance industry work experience required.

  • Possesses or has the ability to possess active and unrestricted state issued license(s) required to place property and casualty insurance.

#IA

Apply Today

Shift Lead

Concord, California

Essential Functions

  • Responsible for oversight of shop operations to include inspecting/maintaining of company vehicles/ equipment for safe and efficient operation, battery inventory processes, administrative duties/reports and coordination of scheduling/dispatching
  • Coaching and development of employees, to include training, performance management and the corrective action process
  • Driving and operating the full range of service vehicles (i.e. loading/towing vehicles, flat tire changes, lock-out, fuel delivery services, etc.) for increased
  • Productivity gains and contribution to business results, to include knowledge sharing/coaching/
  • training of peers; utilizing on-board computer, radio communications and mapping systems
  • On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving
  • Managing and maintenance of damages tracking system and coordination of resolution for customer complaints
  • Education and training. I.E.:  AAA Compliance Training, RPST,TSAAC, Lock-out, PSP, Battery
  • Service Training

Knowledge/Skills/Abilities

  • Ability to drive a manual/automatic shift vehicle
  • Ability to ride a bicycle at a skilled level.
  • Ability to act in the role of a leader, to include coaching, mentoring and training
  • Superior customer service skills and the ability to interact with a wide-range of people
  • Proficient automotive knowledge
  • Proven computer knowledge and familiarity with Microsoft Office Suite
  • Proven math skills and analytical ability
  • Ability to communicate effectively, including proficiency with delivering presentations and conducting meetings
  • Bilingual communication skills (preferred)

Education & Experience / Licenses & Certification

• High School Diploma or GED equivalent

• 8+ years Experience operating a motor vehicle with a valid driver's license

• Vocational technical automotive training/certification or equivalent experience (preferred)

• ASE (Automotive Service Excellence) certification (preferred)

Work Environment/Physical Requirements

Works outdoors at vehicle sites when servicing vehicles. Lifting and carrying tires and parts, weighing up to 50 pounds, several times a day; bending, kneeling and stooping as required for service calls. Works in all weather and all traffic conditions. Vehicle recovery sites may be wet, messy and hazardous.

If needed for identification purposes, a photograph may be obtained after an offer of employment is made and accepted.  Service Providers are required to provide a photograph for identification purposes.

Competency

Customer Centricity (Proficient)

Interpersonal Savvy (Proficient)

Time Management (Proficient)

Decision Making (Proficient)

Leadership Credibility (intermediate)

Apply Today

Member Experience Supervisor

Billings, Montana

We're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service. We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members. We're community minded, and celebrate the growth, development and successes of our diverse Team Members.

Why work for us? 

  • Compensation – Competitive hourly base + incentives 

  • Benefits – Access to Medical, Dental, Vision, wellness program and more! 

  • 401k Matching – $1 for $1 company match up to 6% of pay 

  • Annual Incentive Plan – Eligibility to participate in AAA annual bonus plan 

  • Paid Time Off – Accrual of 17 PTO days per year, nine holidays annually, and 24 hours per year earmarked for volunteer activities 

Essential Functions:

  • Performs three or more sales and/or operational functions at an expert level for AAA members (DMV, cashiering, domestic travel, underwriting support) with expectations for leading and coaching team to maintain required service standards and vision and value behavior standards. Serves as first line of contact to resolve customer complaints, billing and other issues that Sales and Service Associate is incapable of resolving. 

  • Promotes products and services through cross-sales and referrals. Tracks and monitors location goals.  Responsible for team sales and service results. Function as a champion of new products and initiatives (ex: launch of new credit card).  May facilitate staff meetings or team huddles.

  • Assumes office administrative and operational duties in absence of manager.

Knowledge/Skills/Abilities:

  • Demonstrated sales and customer service skills

  • Ability to serve as front-line customer contact

  • Demonstrates team leadership and the ability to coach or lead a team, provide training and guidance to others

  • Strong written and verbal communication skills in person and over the phone

  • Accuracy and comfort handling money, making change, balancing cash drawer

  • Demonstrated personal computer skills, proficient in both reading and basic arithmetic

  • Working knowledge of financial or membership organizations and their financial operations

Education & Experience / Licenses & Certifications:

  • High School Diploma or GED required

  • Three years of sales or customer service experience in a lead capacity required

  • Experience working with sales goals required

  • Valid driver's license and fingerprinting may be required

  • P&C licensing may be required

#MEA

Apply Today

Tow Truck Driver

Tucson, Arizona

Why work for us?

  • Great Pay – $14.89/hour + a 5% increase at 6 months

  • Bonus-Monthly Incentive bonus

  • Training – You’ll attend a thorough, comprehensive, training program

  • Benefits – Medical, Dental, Vision, wellness program and more!

  • 401k Matching – $1 for $1 company match up to 4% of pay

  • Annual Incentive Plan – Eligibility to participate in AAA annual bonus plan

  • Paid Time Off – Ten hours per month, ten holidays annually, and 24 hours per year earmarked for volunteer activities

  • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

 

What our Roadside Service Technicians do:

  • Driving and operating a service vehicle (i.e. loading/towing vehicles, flat tire changes, lock-out, fuel delivery services, etc.)

  • On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving

  • Utilizing on-board computer, radio communications, and mapping systems

  • Completion of daily paperwork (i.e. call-logs, battery invoices, cash receipts, etc.)

  • Inspecting and submitting maintenance reports of company vehicles for safe and efficient operation

  • Education and training. I.E.: AAA Compliance Training, RPST,TSAAC, Lock-out, PSP, Battery Service Training

 

Education & Experience/Licenses & Certification

  • Ability to drive a manual/automatic shift vehicle

  • Must be at least 21 years of age to operate AAA vehicles

  • Customer service skills and the ability to interact with a wide-range of people

  • Basic math skills

  • Basic automotive knowledge and at least 6 years’ experience operating a motor vehicle with a valid driver’s license

  • Basic computer knowledge

Work Environment/Physical Requirements:

Works outdoors at vehicle sites when servicing vehicles. Lifting and carrying tires and parts, weighing up to 50 pounds, several times a day; bending, kneeling and stooping as required for service calls. Works in all weather and all traffic conditions. Vehicle recovery sites may be wet, messy and hazardous.

Service Providers are required to provide a photograph for identification purposes. If needed for identification purposes, a photograph may be obtained after an offer of employment is made and accepted.   

 

**Please note that you will be asked to complete a candidate assessment following your application, via email. Your application will not be considered until the assessment has been completed.**

We’ll value your skills and experience. We’re building a performance organization with heart and developing a pipeline of tomorrow’s leaders. Your work will be enhanced with training opportunities, a mentoring program and our Promote-from-within philosophy. We celebrate our diversity and leverage the power of many minds.

Work Environment/Physical Requirements

Works outdoors at vehicle sites when servicing vehicles. Lifting and carrying tires and parts, weighing up to 50 pounds, several times a day; bending, kneeling and stooping as required for service calls. Works in all weather and all traffic conditions. Vehicle recovery sites may be wet, messy and hazardous.

Apply Today

Smart Home Manager, Learning & Development

Tempe, Arizona

AAA recently acquired SafeGuard, the 11th largest smart home security company in the United States, with the vision to become the most trusted brand in this industry. Safeguard, has been Protecting Arizona families and businesses for over 50 years; we are Arizona's largest locally-operated security provider. With an A+ Better Business Bureau Ranking, we prove every day that we love being there for and helping our customers. We work hard to create an environment where you can thrive and use your skills and talents to help us deliver legendary Customer Service. You’ll help positively impact every homeowner and the communities that we serve, too.
You will be part of a team that has a must win attitude matched by an unparalleled support staff. We’re looking for hardworking, self-motivated, individuals with a professional presence. You will be working with a company and a team that is second to none and we are looking for the same!

Job Profile Summary

The Smart Home Manager, Learning & Development is responsible for the knowledge and skill development of programs/materials through the analysis, design, development, implantation, and evaluation world-class programs for the Learning and Development team.  This position will collaborate closely with key business partners to assess learning needs, and to select, design, and build training curriculum's based on those needs. The Smart Home Manager, Learning & Development may lead project teams, and may assume ongoing program management responsibilities. The Smart Home Manager, Learning & Development maintains elements of the learning management system (LMS) relative to the delivery and closeout of assigned courses. This role manages program delivery and design for employees to achieve learning objectives by facilitating adult learning practices and managing the instructional design process.


 

Essential Functions

  • Provide instructional expertise and recommendations to ensure creative, innovative, and scalable programs for all levels using adult learning theories and methodologies
  • Independent design and delivery of training curriculum to meet identified training needs using rapid development tools and process
  • Consult with functional course owners, leaders, SMEs, and target audience to gather information needed in the creation, implementation and improvement of training programs/materials
  • Establish project plans, leads teams in the development of new learning content, and monitors completion of milestones and deliverables
  • Leads others and participates in the design of curriculum, instruction, and assessment materials using knowledge of current trends and best practices in learning and development
  • Assess the training need based on training request, performance objectives, technology/product changes, organizational initiative needs, or any other criteria as determined
  • Work with key stakeholders to understand the new skill and/or behavior required, and research and compile information to make recommendations to the training strategy and solution
  • Create learning plans to guide the development and/or creation of program content
  • Create and manage to a project plan that includes tasks required to develop the training, as well as any related materials
  • Consult with stakeholders to understand design and build requirements and expectations
  • Develop facilitation criteria for instructor-led program components, conducts train-the-trainer and pilot sessions, as needed
  • Interest in pioneering and building new programs for learning as dynamic internal/customer landscape and team evolves
  • Collaborate with the SME, leaders and project manager throughout project (i.e., initial planning, content brainstorming sessions, development and delivery) to meet goals and performance objectives
  • Create course content outlines in collaboration with designated SMEs to ensure deliverables meet training and learning strategies
  • Write course content and creates relevant graphics to reflect and expand the scope, sequence, and learning objectives developed through team collaboration
  • Identifies innovative ways for training projects, content and delivery to be updated or improved
  • Collaborate with internal clients, SMEs, instructional designers, and project managers to assist with the direction and management of projects

Knowledge/Skills/Abilities

  • Comprehensive knowledge of adult learning theory, instructional design theory, and organizational behavior needed to create instructional materials and ensure exceptional facilitation
  • Ability to deliver effective training workshops through a variety of methods
  • Ability to identify learning gaps and provide improvements to content and delivery
  • Ability to build and manage relationships, and portray credibility by following through on commitments
  • Ability to manage multiple projects simultaneously, work effectively in an environment that is constantly changing and evolving to bring about change
  • Ability to communicate through verbal and written means with individuals, small groups and in front of large audiences at all levels of the organization using superior written and oral communication skills, including instructional design, facilitation, and presentation skills
  • Ability use and manage company's Learning Management System (LMS)
  • Proficiency with Google Apps, Microsoft Office Suite, MS PowerPoint, course authoring, multimedia development, and virtual presentation

Education/Experience/Training and or Licenses & Certification

  • BA or BS Degree (preferred)
  • Minimum 5 years of experience developing and delivering instructor-led learning, leadership, e-learning, and blended learning
  • Experience with learning management systems and e-learning software
  • Knowledge of a variety of instructional media including instructor-led, online, and virtual instructor-led training
  • Experience with multimedia and web design technologies including video conferencing/webinar technologies

Work Environment/Physical Requirements

  • Works in an office environment sitting at a desk, table, computer workstation or standing for extended periods of time. Will also work in the field conducting observation and hands on training with employees.  Will travel by car, plane or other form of transportation to execute training, attend business meetings or conferences an approximate 20%. Approximately 50 percent of the time spent on the job involves the use of a personal computer. Must have the ability to lift and carry training equipment and materials, up to 30 pounds.

#SAFE

Apply Today

Insurance Sales Associate

Watsonville, California

AAA has immediate opportunities for motivated individuals to join our team of Insurance Sales Associates.

 

Why work for us?

  • Paid Training: $20.00 hourly paid training. Extensive training program will help ensure a seamless transition into an Insurance Agent position

  • Licensing Assistance: AAA will reimburse the costs of licensure 

  • Advancement Opportunities: Opportunity to advance within the first 90 days 

  • No Overhead Costs: W-2 structure with dedicated space in a AAA NCNU branch

  • Compensation: Generous commission structure with the ability to earn commission on every policy

  • Benefits: Medical, Dental, Vision, wellness program and more!

  • 401k Matching: $1 for $1 company match up to 6% of pay

  • Annual Incentive Plan: Eligibility to participate in AAA NCNU annual bonus plan

  • Paid Time Of: 17 days of PTO your first year + 9 Holidays annually

  • Community Impact:  24 hours provided per year designated for Volunteer work

  • Collaborative Environment: AAA will value your contribution to providing exceptional service to our members

 

Job Summary

Insurance Associates serve our Members by selling them the Property & Casualty Insurance that meets their needs. Individuals in this role are accountable for achieving assigned sales goals while providing an exceptional Member experience. Primary responsibilities include soliciting new business, serving existing insured Members, and retaining policies. Insurance Associates participate in promotions, events, marketing activities, and the cross-selling of AAA insurance products. Insurance Associates are professionals who guide our Members in the purchase of appropriate products and coverage under managerial supervision.

Essential Functions 

  • Uses sales techniques and strong product knowledge to identify customer-specific needs to generate new sales, retain existing insureds and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.

  • Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Agent’s manager.

  • Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.

  • Establishes rapport with the insured that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.

  • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.

  • Responds to customer inquiries and requests relating to insurance products and membership.

  • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.

  • Responds to customer inquiries and requests relating to insurance products and membership.

  • Researches and resolves complex customer service issues. Often assists the insured in initiating the first notice of loss on claims

 

Experience & Licenses/Certifications

  • 2 to 4 years of sales experience preferred.

  • Insurance industry experience or knowledge preferred.

  • Knowledge of desktop systems including but not limited to Microsoft Office software applications.

  • Ability to acquire an unrestricted state issued license(s) required to place property and casualty insurance. Active required license(s) preferred.

#IA

           

Apply Today

Insurance Associate

Pinole, California

AAA has immediate opportunities for motivated individuals to join our team of Insurance Sales Associates.

 

Why work for us?

  • Paid Training: $23.00 during our the training period. Extensive training program will help ensure a seamless transition into an Insurance Agent position. 

  • Licensing Assistance: AAA provides/ will reimburse the costs of licensure 

  • Advancement Opportunities: Opportunity to advance within the first 90 days 

  • No Overhead Costs: W-2 structure with dedication space in a AAA NCNU branch

  • Compensation: Generous commission structure with the ability to earn commission on every policy. 

  • Benefits: Medical, Dental, Vision, wellness program and more!

  • 401k Matching: $1 for $1 company match up to 6% of pay

  • Annual Incentive Plan: Eligibility to participate in AAA NCNU annual bonus plan

  • Paid Time Of: 17 days of PTO your first year + 9 Holidays annually

  • Community Impact:  24 hours provided per year designated for Volunteer work. 

  • Collaborative Environment: AAA will value your contribution to providing exceptional service to our members

 

Job Summary

Insurance Associates serve our Members by selling them the Property & Casualty and Roadside Assistance insurance that meets the Member’s needs. Individuals in this role are accountable for achieving assigned sales goals while providing an exceptional Member experience. Primary responsibilities include soliciting new business, serving existing insured Members, and retaining policies. Insurance Associates participate in promotions, events, marketing activities, and the cross-sell of AAA insurance products. Insurance Associates are professionals who guide our Members in the purchase of appropriate products and coverage under managerial supervision.

Essential Functions 

  • Uses sales techniques and strong product knowledge to identify customer-specific needs to generate new sales, retain existing insureds and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.

  • Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Agent’s manager.

  • Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.

  • Establishes rapport with the insured that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.

  • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.

  • Responds to customer inquiries and requests relating to insurance products and membership.

  • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.

  • Responds to customer inquiries and requests relating to insurance products and membership.

  • Researches and resolves complex customer service issues. Often assists the insured in initiating the first notice of loss on claims

 

Education & Experience/Licenses & Certification

  • High school diploma or GED required. Bachelor's degree in a relevant field preferred.

  • 2 to 4 years of sales experience preferred.

  • Insurance industry experience or knowledge preferred.

  • Knowledge of desktop systems including but not limited to Microsoft Office software applications.

  • Ability to acquire an unrestricted state issued license(s) required to place property and casualty insurance within forty-five (45) calendar days of hire. Active required license(s) preferred.

#IASales

 

Apply Today

Business Analyst

San Ramon, California

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

AAA recently acquired SafeGuard, the 11th largest smart home security company in the United States, with the vision to become the most trusted brand in this industry. Safeguard, has been Protecting Arizona families and businesses for over 50 years; we are Arizona's largest locally-operated security provider. With an A+ Better Business Bureau Ranking, we prove every day that we love being there for and helping our customers. We work hard to create an environment where you can thrive and use your skills and talents to help us deliver legendary Customer Service. You’ll help positively impact every homeowner and the communities that we serve, too.
You will be part of a team that has a must win attitude matched by an unparalleled support staff. We’re looking for hardworking, self-motivated, individuals with a professional presence. You will be working with a company and a team that is second to none and we are looking for the same!

 

We're looking for a professional, self-motivated, problem solving Business Analyst to support our business!

Supports the overall business strategy and corporate objectives by performing analysis to support the identification of business needs and to assist in formulating solutions to business problems or processes. Incumbents in this intermediate level work under general supervision, conduct and document most operational, product, and financial activities across business units, rely on experience and judgment to plan and accomplish goals. May participate in larger projects and/or assume responsibility for a portion of the project.

RESPONSIBILITIES/JOB DUTIES

• Collects operational /product/ financial data, conducts research and performs complex analysis (competitive, financial, industry, regulatory). Determines possible implications on various divisions/ departments and makes recommendations as needed.

• Develops and prepares complex Product and Operational reports for management. Performs variance and trend analysis. Supports findings with research, statistical analysis, rationale, and other related activities for use in management decisions. These include financial and analytical models for decision making.

• Reviews and analyzes the business unit’s operational / product / financial reports. Interprets the contents for management, alerts them to significant issues and / or opportunity trends.

• Develops a variety of reporting methodologies to capture identified trends and recommends solutions, strategies and actions. This includes developing charts, graphs, tables that consolidate data in a meaningful way for review by management.

• May assist in larger projects and/or assume responsibility for a portion of the project

EDUCATION, KNOWLEDGE, SKILLS, COMPETENCIES, CERTIFICATIONS/LICENSES

• Strong mathematical skills needed

• Skilled in analysis, modelling, and data interpretation

• Problem solving and critical thinking

• Strong communication, particularly in business writing and stakeholder management

• Project management experience to accurately complete detail data assignments, understand and interpret broad operational / product/ financial concepts and their application to the business unit and A3 Smart Home (preferred)

• Strong understanding of the use and development of operational models and other related reporting software (preferred)

• Business intelligence & visualization experience to program and build interactive dashboards for operational decisions (preferred)

• Bachelor's degree in related area with a 3.2+ GPA

• 2 – 5 years experience conducting business and/or financial analysis

Working Environment/Physical Requirements:

Works in an office environment sitting at a desk, table or computer workstation for extended periods of time. May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer

#SAFE

Apply Today

Outside Sales Insurance Agent

Mesa, Arizona

We're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service. We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members. ​​​We're community-minded and celebrate the growth, development and successes of our diverse Team Members. Whether you’re just starting your journey or looking to grow your career, we’ll support you every step of the way.

Why work for us?

  • Training You’ll attend a thorough, comprehensive, two week training program

  • No Overhead CostsW-2 structure with dedicated space in a AAA branch when available

  • Benefits Access to Medical, Dental, Vision, wellness program and more!

  • 401k Matching$1 for $1 company match up to 4% of pay

  • Annual Incentive Plan – Eligibility to participate in AAA annual bonus plan

  • Paid Time OffAccrual of 17 PTO days per year, nine holidays annually, and 24 hours per year earmarked for volunteer activities

  • Collaborative EnvironmentAAA will value your contribution to providing exceptional service to our members

Essential Functions:

  • Uses sales techniques and strong product knowledge to identify customer-specific needs to generate new sales, retain existing insureds and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.

  • Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Agent’s manager.

  • Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.

  • Establishes rapport with the insured that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.

  • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.

  • Responds to customer inquiries and requests relating to insurance products and membership.

  • Researches and resolves complex customer service issues. Often assists the insured in initiating the first notice of loss on claims.

Knowledge/Skills/Abilities:

  • Strong sales skills with a history of effectively developing, tracking, following up on and closing leads.

  • Advanced consultative selling techniques utilizing thorough product knowledge.

  • Knowledge of desktop systems including but not limited to Microsoft Office software applications.

Experience & Licenses/Certifications:

  • 3+ years of relevant insurance industry work experience required.

  • Possess active and unrestricted state issued license(s) required to place property and casualty insurance.

#IA

Apply Today

Administrative Assistant

San Ramon, California

AAA recently acquired SafeGuard, the 11th largest smart home security company in the United States, with the vision to become the most trusted brand in this industry. Safeguard, has been Protecting Arizona families and businesses for over 50 years; we are Arizona's largest locally-operated security provider. With an A+ Better Business Bureau Ranking, we prove every day that we love being there for and helping our customers. We work hard to create an environment where you can thrive and use your skills and talents to help us deliver legendary Customer Service. You’ll help positively impact every homeowner and the communities that we serve, too.
You will be part of a team that has a must win attitude matched by an unparalleled support staff. We’re looking for hardworking, self-motivated, individuals with a professional presence. You will be working with a company and a team that is second to none and we are looking for the same!

Essential Functions

• Strong management of scheduling all internal and external meetings, travel plans, conference calls and day to day activities.  

• Prepares agendas, notices, minutes and resolutions for corporate meetings and coordinates follow up with meeting participants on tasks/issues as appropriate. Performs confidential secretarial functions including preparing confidential correspondence, reports and other complex documents.

• Comfortable interacting with clients which may include external senior executives.

• Attends meetings when needed to record and distribute meeting minutes.

• Organizes programs, events, meetings or conferences by arranging facilities and caterers, issuing information or invitations, negotiating vendor contracts and controlling event budget.

• Creates and maintains database and spreadsheet files.

Qualifications

High School Diploma or GED required

• 2 or 3 years experience within administrative role

• Experience with G-Suite (preferred)

• Bilingual communication skills (preferred)

• BS/BA Degree or some college coursework (optional)

Why work for us?

  • Benefits – Medical, Dental, and Vision and more!

  • 401k Matching – $1 for $1 company match up to 3% of pay

  • Paid Time Off  3 weeks PTO

  • Nine paid holidays annually

  • Career growth potential!

#SAFE

Apply Today

Automotive Tech I

San Rafael, California

Essential Functions

Performs routine vehicle inspections, oil changes, other fluids services
(brake fluid, coolant, transmission, etc.), flat tire repair, tire
dismounting/mounting/balancing and other maintenance-related services.
Interprets and completes work orders and related documentation assigned
by shop manager. Documents include, but are not limited to, parts
requisitions, diagnostics reports, inspection forms and recommendations.
Assists other technicians as assigned.
Maintains clean and orderly work area. Returns shop supplied equipment
to proper locations, ready for other technicians to use.

Knowledge, Skills and Abilities

High School diploma or equivalent certification or experience.
Automotive trade school certification or equivalent experience
0 – 2 years experience in inspecting and repairing cars and light trucks

Education, Work Experience,  Licenses & Certifications

High school diploma or equivalent
Automotive trade school certification or equivalent experience
0 – 2 years Experience in inspecting and repairing cars and light trucks
ASE certification or equivalent knowledge in areas of repair responsibility
California Smog License 

Competencies

Organizing (Learning)
Time Management (Learning)
Independence (Learning)
Quality Orientation (Learning)
Judgment (Learning)
Cooperation (Collaboration) (Learning)

Apply Today

VP, Business Insights & Analytics

Walnut Creek, California

At AAA all Team Members can make their mark: over every mile and at every moment, we pride ourselves at helping our Members outsmart life’s obstacles. We are a not-for-profit, membership-based organization that has served our now six million Members for over a century through our legendary roadside assistance, award-winning insurance products, free travel planning, and new innovations. If you're looking for a career with purpose, join us. 

Why Work for us:

  • Impact. Play a key role in reinventing AAA and the value propositions we deliver to over six million Members.
  • Development. Our team is designed to grow business and business leaders. We intend for you to demonstrate your capabilities and leadership skills and earn rapid advancement.
  • Recognition. We offer a competitive total compensation package including salary, performance bonus, benefits, and 401(k) company match and discretionary contributions.
  • Lifestyle. We do honorable work, and we practice our values: Humility, Integrity, Teamwork, and Service.

As the Business Insights & Analytics leader, you will be responsible for leading and developing a team of 30. This role is fundamental in defining our path forward by bringing forth a deep understanding about Members, Prospects and Competitors.  This role will partner across the organization to optimize business performance through value-add analytics and insights.

The ideal candidate will have prior Marketing and P&L experience plus deep expertise in analytics and insights. The role requires a strong leader with a proven track record  working cross-functionally with IT, Sales, Marketing Product Teams, and Finance. This leader is also committed to developing talent in order to attract and retain high energy, positive Team Members who want to serve our Members and grow our club. 

This role will be responsible for 5 key disciplines:

  • Marketing Research & Insights
  • Member Listening Framework 
  • Modeling & Analytics 
  • Database production (creation of lists for customer journey campaigns).
  • Data quality and governance

The VP Business Insights & Analytics will formalize how the company leverages insights & analytics:

  • You will define and lead the execution of the Insights & Analytics roadmap to enable MWG’s vision and lead the delivery of data-informed marketing programs, product strategy, Member experience standards, and actionable insights across MWG
  • Be a thought leader and trusted advisor across Marketing, Sales, Road Service and A3 to empower the most critical decisions with data and lead the data-informed culture at MWG
  • Coach Insights & Analytics team: Oversee the design, execution, analysis and socializing of implications and recommendations of your team’s projects. Ensure internal clients are delighted with your team’s services and partnership
  • Innovate research solutions (methodology, analysis, presentation) to suit the business need
  • Systematize studies and reporting where it is appropriate
  • 360degree visibility (every function of the business, Member and Member perceptions and needs, and the competitive landscape,) will give you a uniquely holistic perspective.
  • Recruit, mentor, and retain a world-class analytics and insights team of “thinkers & doers” (Strategy & Growth).
  • Lead a team culture of critical thinking, creativity, innovation, experimentation, diversity, and inclusivity that aligns with MWG’s core values and enriches the impact, careers, and learning opportunities across the team.
  • Constantly learn, have a clear pulse on innovation across the enterprise, data science, and analytics communities

Knowledge/Skills/Abilities

  • Insights & Analytics, Marketing, and Financial acumen
  • Master in cross-functional collaboration
  • Management of vendors and agencies
  • Comprehension of research methodologies, approaches and frameworks
  • Knowledge and experience with analytics and survey tools
  • Strategic problem solver who simplifies problems to their core elements and finds creative solutions.
  • Visionary leader with proven ability to drive for timely results
  • Proven ability to achieve results through their team while motivating and developing future leaders

Required Skills

  • 10+ years experience in a combination of Consumer Insights experience, product management, consulting, product analytics, data-science or an equivalent field.
  • BA/BS required, MBA preferred
  • CPG experience
  • Expert communicator in written and verbal form; ability to work well with executives, technologists, and able to lead and influence across all levels of the organization.
  • Proven experience thinking out-of-the-box and solving tough strategic problems.
  • Strong data manipulation, product analytics, and statistical analysis (e.g. multivariate hypothesis testing, experimentation, regressions, etc.) skills.
  • Strong visualization skills and experience with visualization (e.g. Looker, Tableau, Einstein Analytics) and product analytics tools.
Apply Today

Auto Glass Technician

Mesa, Arizona

We're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service.

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  

We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Responsible to perform mobile and fixed site installation, and repair of auto glass in a wide variety of auto, light truck, and commercial vehicles. Responsible to maintain currency of industry advancements, and changing automotive technology. Responsible to provide outstanding customer service.

Major duties, responsibilities, & expectations

  • Perform mobile and fixed site removal and installation of auto glass, and glass repairs.  Utilizes hand and power tools to remove moldings, wipers, mirrors, windshields, door glass, and back glass minimizing any vehicle damage that could occur. Glass repair and replacement will be completed per industry / AAA specifications.
  • Review daily auto glass jobs itinerary and ensure that replacement glass has arrived in good condition from supplier and additional parts / items for installations are on hand. Technician will communicate with Auto Glass Supervisor, CSR's, and suppliers to resolve any discrepancies.
  • Responsible to provide outstanding level of member / customer satisfaction and will represent AAA in a professional manner.  Work closely with Auto Glass Supervisors and CSR's to quickly resolve any service/quality issues.
  • Responsible to maintain a clean and safe work environment and adhere to OSHA safety and compliance standards.  Responsible to report accidents and injuries immediately to supervisor and communicate unsafe situations to prevent accidents
  • May perform other duties as assigned.

Requirements

  • High School Diploma or GED required
  • At least three years of experience as an Auto Glass Technician
  • Valid AZ drivers license and current 39 month driving record
  • National Glass Association (NGA) certification desired.  Required to obtain NGA certification within 60 days of employment or as determined by management
  • Must be 21 years of age for insurance purposes

Physical Requirements

Must be able to lift and or move up to 100 pounds.  Required to sit or stand for extended periods of time and must be able to walk, climb, balance, stoop, kneel, crouch, and crawl.  Must be able to work in severe weather conditions.  May drive up to 300 miles per day. 

#Automotive

Apply Today

Senior Accountant

Walnut Creek, California

SENIOR ACCOUNTANT

AAA…we're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service. We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.  We're community minded, and celebrate the growth, development and successes of our diverse Team Members.  Whether you’re just starting your journey or looking to grow your career, we’ll support you every step of the way.

Why Work for us:

  • Impact. Play a key role in innovating the future of auto repair while reinventing AAA and the value propositions we deliver to over 5.9M Members.
  • Development. Our team is designed to grow business and business leaders. We intend for you to demonstrate your capabilities and leadership skills and earn rapid advancement.
  • Recognition. We offer a competitive total compensation package including salary, performance bonus, benefits, and 401(k) company match and discretionary contributions.
  • Lifestyle. We do honorable work, and we practice our values: humility, integrity, teamwork, and service.

We are seeking a Senior Accountant that utilizes a combination of accounting, process analysis, project administration and technical systems knowledge and skills. Responsible for a variety of accounting, analytical, process management and systems related tasks. Uses professional accounting concepts as an intermediately qualified, capable professional with a strong understanding of Generally Accepted Accounting Principles. Assists in formulating and defining systems scope and objectives through research and fact-finding, combined with a basic understanding of business systems and business unit specific requirements. Includes analysis of business and user needs, documenting requirements, and recommending modifications of existing system logic difficulties as necessary. Works on a wide range of issues in imaginative, as well as, practical ways. Interacts with all levels of staff and divisional business partners on a daily basis. Will perform tasks under general supervision and work products will be reviewed as needed.

Essential Functions
i) Conducts very detailed reviews of business partner accruals, reconciliations and purchase requisitions. Provides coaching and constructive feedback in accordance with internal accounting processes and procedures. ii) Acquires, provides and exchanges reconciliation and accrual information with business partners.
iii) Works and collaborates with others in either a lead or support role as business needs demand.
iv) Acts as the accounting liaison between divisional business partners and the accounting division.
v) Acts as the systems process, upgrades and enhancements liaison between divisional business partners and the IT division.
vi) Assists the Finance and Accounting divisions with creating, designing and distributing financial reports for business partners.
vii) Gathers information in order to document processes and procedures for a variety of internal and system related activities and workflows. Provides system process coaching and training to business partners. viii) Provides accounting direction in support of the maintenance, modification and implementation of system enhancements, upgrades and alterations.
ix) May participate, or assume responsibilities, in accounting system projects, to include the development and/or enhancement of current and new system processes and procedures.

x) Leads processes related to conducting system test plans and preliminary analysis, in order to determine and mitigate sources of process and system type discrepancies.

Knowledge/Skills/Abilities

i) The ability to manage projects, accurately complete detailed assignments, understand and interpret broad operational accounting concepts and their application to the business unit

ii) Strong oral communication and business writing skills

iii) Strong mathematical and organizational skills

iv) Strong knowledge of Generally Accepted Accounting Principles (GAAP)

v) Strong data collection and process documentation skills

vi) Strong Excel skills needed, such as; financial formulas, logical functions, pivot tables, V look-ups etc.

vii) Intermediate financial analytics skills

viii) Basic understanding of Procure to Pay (P2P) and Order to Cash (OTC) accounting functions and processes

ix) Basic understanding of budgeting and forecasting

x) Basic knowledge of either business or systems analysis (preferred)

xi) Ability to work as a member of a team

Education & Experience / Licenses & Certification
i) Bachelor's degree with emphasis on Business Administration, Finance or Accounting or equivalent experience.
ii) 5-7 years of accounting experience at an accounting firm or equivalent experience
iii) 5-7 years preparing or reviewing account reconciliations and month end accruals

iv) Experience assisting or leading the management of projects or processes

v) Experience performing business systems analysis (preferred)

vi) Experience using Workday software (preferred)

vii) Experience assisting or leading system implementations, enhancements and upgrades (preferred

Apply Today

Repair tech 2

Folsom, California

Essential Functions

• Completes all automotive maintenance and repairs at an expert level: engine repair, gas and diesel, automatic transmission/transaxle diagnosis and repair, manual transmission/ transaxle diagnosis and repair, suspension and steering  diagnosis and repair, brakes diagnosis and repair, including ABS/ traction control, electrical diagnosis and repair, heating and air conditioning diagnosis and repair, engine performance diagnosis and repair.

• Assists all other Technicians in the shop as needed and oversees all comeback/recheck work for proper repair.

• Maintains in-depth knowledge of specialized skills, and continue to develop additional technical skills, to enable flexibility in work assignments.

• Maintains a clean, well-organized work area. Properly maintains tools and equipment and follow safety procedures as outlined in the safety information supplied by each equipment manufacturer and corporate safety policies.

• Organizes the work presented and plan for the highest efficiency in the performance of all job functions, including vehicle movement.

• Accurately performs repairs and maintenance on all vehicles presented in a professional manner, as specified in manufacturer-designed procedures or accepted industry practices.

• Accurately completes all paperwork, including, repair information on work orders, information for state and emission inspections, etc.

• Verifies repairs are properly completed by re-testing repaired system to ensure proper function and road tests vehicles, as necessary, to identify concerns or validate repair.

• Returns vehicle in clean condition; does not disturb personal property in the vehicle unless movement is required for repair procedures.

• Completely reviews repair orders with Service Advisor to ensure all repairs requested are completed.

• Obtains approval from Service Advisor, who will create an estimate and obtain customer approval before work begins. Submits written requests to the service advisor for approval to sell any additional items that are identified and determined to be worn or defective upon disassembly of a system or sub system.

Repair Technician II (CC02R2)

• Reads, understands and utilizes appropriate technical bulletins.

• Attends automotive classes’ seminars and meetings, as recommended by  management.

• Performs other related duties as required.

Knowledge/Skills/Abilities

• Advanced knowledge of PC-based automotive computer equipment and software applications.

• Effective organizational and analytical skills, along with effective written and oral communication skills to enable accurate completion of assignments and effective interaction with others.

• Ability to adjust work schedule and priorities to meet business needs.

• Bilingual communication skills (preferred)

Education & Experience / Licenses & Certification

• High school or equivalent required. Automotive trade school certification or equivalent preferred.

• Diagnostic skills

• Must be ASE Master Technician with L1 Certification

• EPA Certified in Refrigerant Recovery

• Advanced Smog License

• ASE A9,  and X1 a plus

• 5+ yrs experience inspecting and repairing cars and light trucks.

• Must possess and maintain a valid driver’s license with a satisfactory driving record and the ability to operate passenger vehicles and light and medium-duty trucks with automatic and manual transmissions.

Work Environment/Physical Requirements

Lifting and carrying tires and parts, weighing up to 50 pounds, several times a day; bending and kneeling to vacuum and clean vehicles; pushing cars several times a month; and climbing ladders to retrieve parts several times a day. Some exposure to loud noises every day for up to 30 minutes at a time from air tools and auto repair equipment. A percent of time is spent traveling by car to pick up parts.

Competency

Communication (Intermediate) Interpersonal Savvy (Intermediate) Customer Centricity (Intermediate) Time Management (Intermediate) Adaptive Learning (Intermediate) Problem Solving (Intermediate)

#AUTO

Apply Today

Manager, Sales & Service

Clearfield, Utah

This position is responsible for managing the overall growth, development, profitability, and member satisfaction of one or more DSU teams. This position manages all operational activities including performance management, lead distribution, staffing (recruiting and forecasting pipeline) and sales recognition. This position is directly responsible for all employees within assigned team(s). Develops strategy and tactics to optimize team performance in sales and service quality. Contributes to organizational goal of positioning AAA Membership, Insurance and Travel products as market leaders.

Essential Functions

  • Accountable for delivery of revenue and profitability through DSU team(s) P&L management.
  • Responsible for the sale of all AAA products (Membership, P&C Insurance and Travel).
  • Tracks and analyzes all sales metrics to optimize distribution strategy of all lead sources.
  • Determines distribution strategy, associated staffing and support requirements to execute business plans and realize opportunities. Takes action to support the resolution of issues and creation of solutions within business segments. Leads the development, implementation and delivery of a strategy and associated business plans.
  • Forecasts staffing needs and maintains staffing pipeline through active recruiting.
  • Conducts performance evaluation, implements sales actions plans/coaching, and performance management activities for employees.
  • Provides active, engaged leadership through behavioral coaching and mentoring. Creates an engaging work environment that encourages feedback on local work processes, competitive threats and the member experience.
  • Responsible for leadership and talent development.
  • Ensures compliance with AAA policies, procedures, standards and regulations.
  • Provides feedback to assist in competitive positioning of AAA products and services (e.g., products, pricing, distribution approaches).

Knowledge/Skills/Abilities

  • Proven effective leadership.
  • Strong business acumen skills
  • Demonstrated consistent record of meeting or exceeding sales goals.
  • Strong written and verbal communication skills.
  • Strong problem-solving, quantitative and analytical skills with a proven ability to make data-driven decisions
  • P&L accountability and/or progressively responsible revenue/expense accountability (preferred)
  • Bi-lingual communication skills (Preferred)
  • In-depth knowledge of Membership, Insurance, Travel, Retail or Financial Services organization(s) (Preferred)
  • Strong computer skills, including proficiency with MS Office applications (Word, Excel, PowerPoint, Outlook)
  • Knowledge of AAA products and systems (Preferred)

Education & Experience / Licenses & Certification

  • Sales and/or service experience
  • Supervisory experience in travel, retail sales, insurance or service industry. Comparable experience in a management capacity may also be considered. (Preferred)
  • Property and Casualty License (Preferred)
  • Bachelor’s Degree Preferred
  • High School Diploma or GED
  • Valid Driver's License

Work Environment/Physical Requirements

  • Entire work time is conducted in an office setting
  • Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.
  • Must be able to understand and follow complex instructions

Competency

  • Communication, Oral - Ability to communicate effectively with others using the spoken word
  • Communication, Written - Ability to communicate in writing clearly and concisely
  • Customer Oriented - Ability to take care of the customers' needs while following company procedures
  • Interpersonal - Ability to get along well with a variety of personalities and individuals
  • Energetic - Ability to work at a sustained pace and produce quality work
  • Reliability - The trait of being dependable and trustworthy
  • Management Skills - Ability to effectively lead others
Apply Today

Certified Auto Technician

Phoenix, Arizona

We're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service.

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. 

We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
 

We work hard to create an environment where you can thrive and where you use your skills and talents to help us deliver legendary Member service. You’ll help have a positive impact on the diverse communities we serve, too.

Why AAA?

  • Hourly Pay, Wrench Rate with bonus and incentive plans

  • $2500 Sign-On bonus

  • Exceptional benefits within 30 days of hire, to include 401k matching

  • 15 Paid Days off and no Sunday work hours

  • Tuition reimbursement for receiving additional ASE certifications

  • A free AAA Membership and numerous employee discounts

What You'll Do.

  • Successfully complete automotive service and repair work qualified to perform.  Perform work according to safety guidelines.  Complete vehicle inspection form and vehicle diagnostic form and submit to service advisor.  Complete documentation of repair work completed.

  • Advises service advisor of change in a vehicles status. Inspect vehicles for additional needed repairs or maintenance and recommend them to the service advisors for sale to customers.

  • Responsible to maintain a safe and clean work area.  Participate in ongoing training as assigned by management. Study technical bulletins, industry magazines, and technical websites. 

What You've Done.

  • 3-5 years automotive repair experience 

  • 2+ ASE Certifications required or equivalent experience.

  • Valid Arizona driver’s license and current 39 month driving record. 

  • Candidates will be considered if certifications have expired within the last 2 years. 

  • Candidate will be required to re-certify in at least 2 areas at the next testing cycle as a condition of employment. 

PHYSICAL DEMANDS: 

Required by the Americans with Disabilities Act (ADA).

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk and hear, required to sit, occasionally required to stand and walk; use and to finger, handle, or feel; and reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, peripheral vision and the ability to focus. Identify specific hazards as necessary (use of chemicals, equipment, driving).

May be exposed to chemicals, pneumatic air, electrical, lifting, tripping and/or falling, drives member and/or company vehicle.


 

Apply Today

Member Experience Associate

San Francisco, California

This position will be focused on DMV and Cashiering.

Essential Functions

  • Exhibits AAA guiding principles and core values
  • Performs routine sales, service and operational functions for AAA Members including; DMV, cashiering, auto travel, notary and insurance sales support, with expectations for maintaining required standards, policies and procedures
  • Understands and actively promotes products and services to achieve individual goals in support of meeting organization goals and objectives 
  • Overcomes obstacles that create barriers to Team Member or branch efforts
  • Identifies process improvement opportunities and proposes solutions
  • Acts as an agent for change while promoting AAA’s guiding principles and core values

Knowledge/Skills/Abilities

  • Demonstrates sales and service skills. Able to effectively interact, face-to-face, with new, prospective and existing Members.
  • Accuracy and comfort handling money, making change, balancing cash drawer.
  • Good computer skills, proficient in both reading and basic arithmetic.
  • Good written and verbal communication skills in person and over the phone.
  • Ability to multitask in response to requests, requirements and Member/Team Member expectations. Ability to accept feedback and correct course as necessary.

Education & Experience / Licenses & Certification

  • High school diploma or GED required
  • Two years sales or customer service experience
  • Experience working with sales and service standards and goals
  • Current  & valid Driver's License with clean history may be required
  • Bonding and fingerprinting may be required
  • P&C Licensing may also be required
  • Bilingual Spanish preferred

Work Environment/Physical Requirements

Works in a variety of office environments where standing, walking or sitting at a desk, table or computer workstation may

be required for extended periods of time. May travel by car, plane or other form of transportation to attend business meetings or conferences. May be required to work in one or more locations in a defined service area. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

#MEASales

Apply Today

Financial Analyst, Sr

Walnut Creek, California

Senior Financial Analyst

AAA…we're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service. We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.  We're community minded, and celebrate the growth, development and successes of our diverse Team Members.  Whether you’re just starting your journey or looking to grow your career, we’ll support you every step of the way.

Why Work for us:

  • Impact. Play a key role in innovating the future of auto repair while reinventing AAA and the value propositions we deliver to over 6 Million Members.
  • Development. Our team is designed to grow business and business leaders. We intend for you to demonstrate your capabilities and leadership skills and earn rapid advancement.
  • Recognition. We offer a competitive total compensation package including salary, performance bonus, benefits, and 401(k) company match and discretionary contributions.
  • Lifestyle. We do honorable work, and we practice our values: humility, integrity, teamwork, and service.

This role requires an energetic, creative and highly capable financial professional who can create and sustain financial expense models, engage with management as a strong business partner and a trusted financial advisor. The ideal candidate will create complex models that require subject matter expertise and the ability to understand company operations, objectives, strategies, in order to improve operations within the company and financial decisions. They will also provide financial and operational analysis to senior management and internal clients and participates in preparing the components of operating budgets.

Essential Functions
• Creates complex models that require subject matter expertise and the ability to understand company operations, objectives, strategies, in order to improve operations within the
company and financial decisions.
• Provides complex financial and operational analysis to senior management and internal clients.
• Participates in preparing the complex components of operating budgets (pricing assumptions, 3rd party agreements, issues involving legal entities, etc.). Must be able to point out
and correct errors, faulty assumptions. Likely to develop changes to approach, as needed.
• Provides solutions/ recommendations, strategies and actions to senior and executive management.

• Participates in the resolution of issues and process improvement opportunities. Likely to create presentations for

senior management.
• Quickly assesses and interprets financial reports for senior management and alerts them to significant as well as
subtle issues and trends. Develops solutions and alternatives.
• Reports on key metrics and provides recommendations to improve the division’s efficiency.
• Will assist in larger projects and/or assume responsibility for a portion of the project.
 

Knowledge/Skills/Abilities
• Consistently displays strong analytical skills that effectively interpret problems and provide compelling and
persuasive solutions
• Proficient in the use and development of financial models
• Strong interpersonal and inter-departmental skills
• Ability to identify key drivers of business results
• Performs financial evaluations on operations / products and develops/implements financial strategies covering a
wide range of issues affecting business unit decision, profits and financial strength. Determines possible
implications on various divisions/ departments and makes recommendations as needed.
• Reports on key metrics and provides recommendations to improve the division’s efficiency.
 

Education & Experience / Licenses & Certification
• Bachelor's degree in related area or an equivalent combination of education and experience
• 3+ years of experience conducting financial and/or business analysis, forecasting experience a must

Apply Today

Auto Technician

Phoenix, Arizona

We're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service.


We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. 

We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
 

We work hard to create an environment where you can thrive and where you use your skills and talents to help us deliver legendary Member service. You’ll help have a positive impact on the diverse communities we serve, too.

Why AAA?

  • Hourly Pay, Wrench Rate with bonus and incentive plans

  • $2500 Sign-On bonus

  • Exceptional benefits within 30 days of hire, to include 401k matching

  • 15 Paid Days off and no Sunday work hours

  • Tuition reimbursement for receiving additional ASE certifications

  • A free AAA Membership and numerous employee discounts

What You'll Do.

  • Successfully complete automotive service and repair work qualified to perform.  Perform work according to safety guidelines.  Complete vehicle inspection form and vehicle diagnostic form and submit to service advisor.  Complete documentation of repair work completed.

  • Advises service advisor of change in a vehicles status. Inspect vehicles for additional needed repairs or maintenance and recommend them to the service advisors for sale to customers.

  • Responsible to maintain a safe and clean work area.  Participate in ongoing training as assigned by management. Study technical bulletins, industry magazines, and technical websites. 

What You've Done.

  • 3-5 years automotive repair experience 

  • 2+ ASE Certifications required or equivalent experience.

  • Valid Arizona driver’s license and current 39 month driving record. 

  • Candidates will be considered if certifications have expired within the last 2 years. 

  • Candidate will be required to re-certify in at least 2 areas at the next testing cycle as a condition of employment. 

PHYSICAL DEMANDS: 

Required by the Americans with Disabilities Act (ADA).

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk and hear, required to sit, occasionally required to stand and walk; use and to finger, handle, or feel; and reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, peripheral vision and the ability to focus. Identify specific hazards as necessary (use of chemicals, equipment, driving).

May be exposed to chemicals, pneumatic air, electrical, lifting, tripping and/or falling, drives member and/or company vehicle.


 

Apply Today

Principal Financial Analyst

Walnut Creek, California

PRINCIPAL FINANCIAL ANALYST

AAA…we're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service. We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.  We're community minded, and celebrate the growth, development and successes of our diverse Team Members.  Whether you’re just starting your journey or looking to grow your career, we’ll support you every step of the way.

Why Work for us:

·        Impact. Play a key role in innovating the future of auto repair while reinventing AAA and the value propositions we deliver to over 6 Million Members.

·        Development. Our team is designed to grow business and business leaders. We intend for you to demonstrate your capabilities and leadership skills and earn rapid advancement.

·        Recognition. We offer a competitive total compensation package including salary, performance bonus, benefits, and 401(k) company match and discretionary contributions.

·        Lifestyle. We do honorable work, and we practice our values: humility, integrity, teamwork, and service.

Our Principal Financial Analyst role requires an energetic, creative and highly capable financial professional who can create and sustain financial models, engage with management as a strong business partner and a trusted financial advisor for the assigned business units. This analyst creates complex models that require subject matter expertise and the ability to understand company operations, objectives, strategies, in order to improve operations within the company and financial decisions.

Key Responsibilities: 

We are looking for an experienced Financial Analyst to support the Strategy and Innovation organization.  The Principal Financial Analyst in the Central FP&A team supporting the Strategic Initiatives (SI) organization will be a process minded, strategic thinker.  The analyst will work specifically with the SI team to evaluate new business opportunities, provide financial support for acquisitions and other modeling support.  The analyst will be the subject matter expert for modeling and take a leadership role within FP&A on driving the process to ensure consistency in financial modeling across the organization.

Essential Functions:

•    Develops a robust business case model to support executive decision making.

•    Designs financial models to analyze new business ventures and acquisitions.

•    Works within the Finance organization, and across the company to provide insightful analyses to senior leadership.

•    Builds and maintains effective relationships between the business unit(s) and Finance.

•    Manages high-level and complex financial and operational analyses by independently reaching out   across work groups and divisions to find subject matter experts and important stakeholders to manage the work and achieve alignment and resolution.

•    Recommends and implements process improvements in business cases and financial analysis.

Key Skills:

  • Previous experience modeling NPV, IRR, and Payback Period.
  • Previous experience supporting Capital planning.
  • Demonstrated success building complex financial models.
  • Strong business partnering skills.  Must enjoy communicating with all levels of the organization.
  • Proficient with Microsoft Excel.

Education & Experience / Licenses & Certification

  • Bachelor's degree in related area (Business Administration, Finance, Accounting,) required
  • 5-10 years of financial analysis or equivalent experience
  • CFA preferred, but not required

Apply Today

Repair tech 3

Folsom, California

Essential Functions

• Completes all automotive maintenance and repairs at an expert level: engine repair, gas and diesel, automatic transmission/transaxle diagnosis and repair, manual transmission/ transaxle diagnosis and repair, suspension and steering  diagnosis and repair, brakes diagnosis and repair, including ABS/ traction control, electrical diagnosis and repair, heating and air conditioning diagnosis and repair, engine performance diagnosis and repair.

• Assists all other Technicians in the shop as needed and oversees all comeback/recheck work for proper repair.

• Maintains in-depth knowledge of specialized skills, and continue to develop additional technical skills, to enable flexibility in work assignments.

• Maintains a clean, well-organized work area. Properly maintains tools and equipment and follow safety procedures as outlined in the safety information supplied by each equipment manufacturer and corporate safety policies.

• Organizes the work presented and plan for the highest efficiency in the performance of all job functions, including vehicle movement.

• Accurately performs repairs and maintenance on all vehicles presented in a professional manner, as specified in manufacturer-designed procedures or accepted industry practices.

• Accurately completes all paperwork, including, repair information on work orders, information for state and emission inspections, etc.

• Verifies repairs are properly completed by re-testing repaired system to ensure proper function and road tests vehicles, as necessary, to identify concerns or validate repair.

• Returns vehicle in clean condition; does not disturb personal property in the vehicle unless movement is required for repair procedures.

• Completely reviews repair orders with Service Advisor to ensure all repairs requested are completed.

• Obtains approval from Service Advisor, who will create an estimate and obtain customer approval before work begins. Submits written requests to the service advisor for approval to sell any additional

Repair Technician III - Lead (CC02R3)

items that are identified and determined to be worn or defective upon disassembly of a system or sub system.

• Reads, understands and utilizes appropriate technical bulletins.

• Attends automotive classes’ seminars and meetings, as recommended by  management.

• Performs other related duties as required.

Knowledge/Skills/Abilities

• Advanced knowledge of PC-based automotive computer equipment and software applications.

• Effective organizational and analytical skills, along with effective written and oral communication skills to enable accurate completion of assignments and effective interaction with others.

• Ability to adjust work schedule and priorities to meet business needs.

• Bilingual communication skills (preferred)

Education & Experience / Licenses & Certification

• High school or equivalent required.  Automotive trade school certification or equivalent preferred.

• Advanced Diagnostic skills

• Must be ASE Master certified; A1-A8

• ASE A-9 certification

• ASE L1 certification; L2 a plus

• ASE X1 Certification

• Advanced Smog License

• EPA Certified for Refrigerant Recovery

• 7+ years experience inspecting and repairing cars and light trucks.

• Must possess and maintain a valid driver’s license with a satisfactory driving record and the ability to operate passenger vehicles and light and medium-duty trucks with automatic and manual transmissions.

• 2-3 years supervisory, management or leadership experience in a similar role preferred

Work Environment/Physical Requirements

Lifting and carrying tires and parts, weighing up to 50 pounds, several times a day; bending and kneeling to vacuum and clean vehicles; pushing cars several times a month; and climbing ladders to retrieve parts several times a day. Some exposure to loud noises every day for up to 30 minutes at a time from air tools and auto repair equipment. A percent of time is spent traveling by car to pick up parts.

Competency Communication (Proficient) Interpersonal Savvy (Proficient) Customer Centricty (Proficient) Time Management (Proficient) Adaptive Learning (Proficient) Problem Solving (Proficient)

Apply Today

Repair tech 1

Folsom, California

Essential Functions

• Completes all automotive maintenance and repairs: engine repair, gas and diesel, automatic transmission/transaxle diagnosis and repair, manual transmission/ transaxle diagnosis and repair, suspension and steering  diagnosis and repair, brakes diagnosis and repair, including ABS/traction control, electrical diagnosis and repair, heating and air conditioning diagnosis and repair, engine performance diagnosis and repair.

• Maintains in-depth knowledge of specialized skills, and continue to develop additional technical skills, to enable flexibility in work assignments.

• Maintains a clean, well-organized work area. Properly maintains tools and equipment and follow safety procedures as outlined in the safety information supplied by each equipment manufacturer and corporate safety policies.

• Organizes the work presented and plan for the highest efficiency in the performance of all job functions, including vehicle movement.

• Accurately performs repairs and maintenance on all vehicles presented in a professional manner, as specified in manufacturer-designed procedures or accepted industry practices.

• Accurately completes all paperwork, including, repair information on work orders, information for state and emission inspections, etc.

• Verifies repairs are properly completed by re-testing repaired system to ensure proper function and road tests vehicles, as necessary, to identify concerns or validate repair.

• Returns vehicle in clean condition; does not disturb personal property in the vehicle unless movement is required for repair procedures.

• Completely reviews repair orders with Service Advisor to ensure all repairs requested are completed.

• Obtains approval from Service Advisor, who will create an estimate and obtain customer approval before work begins. Submits written requests to the service advisor for approval to sell any additional items that are identified and determined to be worn or defective upon disassembly of a system or sub system.

• Reads, understands and utilizes appropriate technical bulletins.

• Attends automotive classes’ seminars and meetings, as recommended by  management.

• Performs other related duties as required.

Repair Technician I (CC02R1)

Knowledge/Skills/Abilities

• Knowledge of PC-based automotive computer equipment and software applications.

• Effective organizational and analytical skills, along with effective written and oral communication skills to enable accurate completion of assignments and effective interaction with others.

• Ability to adjust work schedule and priorities to meet business needs.

• Bilingual communication skills (preferred)

Education & Experience / Licenses & Certification

• High school or equivalent required. Automotive trade school certification or equivalent preferred.

• Must be ASE Certified in 4 levels from A1-A8, X1

• EPA Certified in Refrigerant Recovery required

• Smog license, ASE G1 and A9 a plus

• Must possess and maintain a valid driver’s license with a satisfactory driving record and the ability to operate passenger vehicles and light and medium-duty trucks with automatic and manual transmissions.

• 3 yrs experience inspecting and repairing cars and light trucks.

Work Environment/Physical Requirements

Lifting and carrying tires and parts, weighing up to 50 pounds, several times a day; bending and kneeling to vacuum and clean vehicles; pushing cars several times a month; and climbing ladders to retrieve parts several times a day. Some exposure to loud noises every day for up to 30 minutes at a time from air tools and auto repair equipment. A percent of time is spent traveling by car to pick up parts.

Competency

Communication (Intermediate) Interpersonal Savvy (Learning) Customer Centricity (Intermediate) Time Management (Intermediate) Adaptive Learning (Learning) Problem Solving (Learning)

Apply Today

Travel Counselor

North Las Vegas, Nevada

We're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service. We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members. We're community minded, and celebrate the growth, development and successes of our diverse Team Members.

Essential Functions:

  • Sells International & Domestic vacation packages, cruises, tours, hotel, car rental, rail and air travel
  • Owns the relationship with the member from beginning to end of each travel related transaction
  • Researches, evaluates and compares appropriate AAA Travel Partner packages to match up with member needs for  the purpose of “delivering exceptional member experiences” in every transaction
  • Stays current with world events and latest travel industry developments and trends, and provides relevant information to members
  • Processes and interprets travel documents for members purchasing travel products with AAA and inform them of governmental requirements
  • Investigates and responds to travel-related member questions/complaints, and recommends solutions
  • Initiates contact with members and past customers to prospect for new business and encourages repeat business
  • Maintains minimum production goals in the following areas: Travel sales, sales of Travel Partner and proprietary products (i.e. Sojourns, AAA Vacations)
  • Cross-sells products and services (e.g., insurance (P&C, Life), new membership accounts, etc.)

Knowledge/Skills/Abilities:

  • Ability to clearly communicate (verbal and written) in English
  • Basic computer (e.g., Microsoft Word, Outlook, etc.) and industry specific applications (e.g., Galileo, VAX, etc.) and telephone skills
  • GDS experience required (Apollo/Galileo/Travelport)
  • Detailed knowledge of travel products
  • Knowledge of worldwide geography, the ability to read and interpret maps and brochures
  • Self-motivated sales drive and documented sales success
  • Ability to work efficiently both independently and as part of a team
  • Bilingual communication skills are a plus

Education & Experience / Licenses & Certifications:

  • HS Diploma or GED required
  • 2 years of recent experience selling international and domestic travel services
  • Travel Institute certification as “CTA, CTC, or CTIE” preferred

Work Environment/Physical Requirements:

Works in an office environment sitting at a desk, table or computer workstation for extended periods of time. May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 70-80 percent of the time spent on the job involves the use of a personal computer.

Apply Today

Certified Auto Technician

Mesa, Arizona

We're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service.


We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. 

We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
 

We work hard to create an environment where you can thrive and where you use your skills and talents to help us deliver legendary Member service. You’ll help have a positive impact on the diverse communities we serve, too.

Why AAA?

  • Hourly Pay, Wrench Rate with bonus and incentive plans

  • $2500 Sign-On bonus

  • Exceptional benefits within 30 days of hire, to include 401k matching

  • 15 Paid Days off and no Sunday work hours

  • Tuition reimbursement for receiving additional ASE certifications

  • A free AAA Membership and numerous employee discounts

 

What You'll Do.

  • Successfully complete automotive service and repair work qualified to perform.  Perform work according to safety guidelines.  Complete vehicle inspection form and vehicle diagnostic form and submit to service advisor.  Complete documentation of repair work completed.

  • Advises service advisor of change in a vehicles status. Inspect vehicles for additional needed repairs or maintenance and recommend them to the service advisors for sale to customers.

  • Responsible to maintain a safe and clean work area.  Participate in ongoing training as assigned by management. Study technical bulletins, industry magazines, and technical websites. 

 

What You've Done.

  • 3-5 years automotive repair experience 

  • 2+ ASE Certifications required or equivalent experience.

  • Valid Arizona driver’s license and current 39 month driving record. 

  • Candidates will be considered if certifications have expired within the last 2 years. 

  • Candidate will be required to re-certify in at least 2 areas at the next testing cycle as a condition of employment. 

 

PHYSICAL DEMANDS: 

 

Required by the Americans with Disabilities Act (ADA).

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk and hear, required to sit, occasionally required to stand and walk; use and to finger, handle, or feel; and reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, peripheral vision and the ability to focus. Identify specific hazards as necessary (use of chemicals, equipment, driving).

 

May be exposed to chemicals, pneumatic air, electrical, lifting, tripping and/or falling, drives member and/or company vehicle.


 

Apply Today

Certified Technician

Chandler, Arizona

We're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service.


We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. 

We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
 

We work hard to create an environment where you can thrive and where you use your skills and talents to help us deliver legendary Member service. You’ll help have a positive impact on the diverse communities we serve, too.

Why AAA?

  • Hourly Pay, Wrench Rate with bonus and incentive plans

  • $2500 Sign-On bonus

  • Exceptional benefits within 30 days of hire, to include 401k matching

  • 15 Paid Days off and no Sunday work hours

  • Tuition reimbursement for receiving additional ASE certifications

  • A free AAA Membership and numerous employee discounts

What You'll Do.

  • Successfully complete automotive service and repair work qualified to perform.  Perform work according to safety guidelines.  Complete vehicle inspection form and vehicle diagnostic form and submit to service advisor.  Complete documentation of repair work completed.

  • Advises service advisor of change in a vehicles status. Inspect vehicles for additional needed repairs or maintenance and recommend them to the service advisors for sale to customers.

  • Responsible to maintain a safe and clean work area.  Participate in ongoing training as assigned by management. Study technical bulletins, industry magazines, and technical websites. 

What You've Done.

  • 3-5 years automotive repair experience 

  • 2+ ASE Certifications required or equivalent experience.

  • Valid Arizona driver’s license and current 39 month driving record. 

  • Candidates will be considered if certifications have expired within the last 2 years. 

  • Candidate will be required to re-certify in at least 2 areas at the next testing cycle as a condition of employment. 

PHYSICAL DEMANDS: 

Required by the Americans with Disabilities Act (ADA).

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk and hear, required to sit, occasionally required to stand and walk; use and to finger, handle, or feel; and reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, peripheral vision and the ability to focus. Identify specific hazards as necessary (use of chemicals, equipment, driving).

May be exposed to chemicals, pneumatic air, electrical, lifting, tripping and/or falling, drives member and/or company vehicle.


 

Apply Today

Member Experience Associate

Ogden, Utah

Essential Functions

  • Exhibits AAA guiding principles and core values
  • Performs routine sales, service and operational functions for AAA Members including; DMV, cashiering, auto travel, notary and insurance sales support, with expectations for maintaining required standards, policies and procedures
  • Understands and actively promotes products and services to achieve individual goals in support of meeting organization goals and objectives 
  • Overcomes obstacles that create barriers to Team Member or branch efforts
  • Identifies process improvement opportunities and proposes solutions
  • Acts as an agent for change while promoting AAA’s guiding principles and core values

Knowledge/Skills/Abilities

  • Demonstrates sales and service skills. Able to effectively interact, face-to-face, with new, prospective and existing Members.
  • Accuracy and comfort handling money, making change, balancing cash drawer.
  • Good computer skills, proficient in both reading and basic arithmetic.
  • Good written and verbal communication skills in person and over the phone.
  • Ability to multitask in response to requests, requirements and Member/Team Member expectations. Ability to accept feedback and correct course as necessary.

Education & Experience / Licenses & Certification

  • High school diploma or GED required
  • Two years sales or customer service experience
  • Experience working with sales and service standards and goals
  • Current  & valid Driver's License with clean history may be required
  • Bonding and fingerprinting may be required
  • P&C Licensing may also be required

Work Environment/Physical Requirements

Works in a variety of office environments where standing, walking or sitting at a desk, table or computer workstation may

be required for extended periods of time. May travel by car, plane or other form of transportation to attend business meetings or conferences. May be required to work in one or more locations in a defined service area. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

#MEA

Apply Today

Member Experience Generalist

Farmington, Utah

Essential Functions

  • Performs three or more sales and/or operational functions at an expert level for NCNU members (DMV, cashiering, domestic travel, underwriting support) with expectations for leading and coaching team to maintain required service standards and vision and value behavior standards. Serves
  • As first line of contact to resolve customer complaints, billing and other issues that Sales and
  • Service Associate is incapable of resolving.  Handles most complex questions and customer service functions. May work in multiple locations.
  • Provides team leadership and expertise in all NCNU products and services to achieve departmental goals and objectives.  Overcomes customer obstacles.
  • Promotes products and services through cross-sales and referrals. Tracks and monitors location goals.  Responsible for team sales and service results.  Function as a champion of new products and initiatives (ex: launch of new credit card).  May facilitate staff meetings or team huddles.
  • Coordinates work flow and resources in a well-planned and organized manner.
  • Makes process improvement recommendations.  Shares information with others to enable them to successfully get results. Example, performs ad-hoc audits on procedures, required financial guidelines, security operations, compliance with training and coordination of completion of training. Identifies process improvement opportunities.
  • Keeps up to date on trends in areas of expertise.
  • Assumes office administrative and operational duties in absence of manager

Knowledge/Skills/Abilities

  • Demonstrated sales and customer service skills.
  • Ability to serve as front-line customer contact.
  • Ability to find creative ways to overcome obstacles and exceed goals
  • Demonstrates team leadership and the ability to coach or lead a team, provide training and guidance to others
  • Strong written and verbal communication skills in person and over the phone
  • Accuracy and comfort handling money, making change, balancing cash drawer
  • Demonstrated personal computer skills, proficient in both reading and basic arithmetic
  • Bilingual communication skills (preferred)
  • Working knowledge of financial or membership organizations and their financial operations(preferred)

Education & Experience / Licenses & Certification

  • High school graduate or GED
  • 3 – 5 years - Three or more years of sales or customer service experience in a lead capacity (preferred)
  • Experience working with sales goals  (preferred)

Work Environment/Physical Requirements

Works in an office environment sitting at a desk, table or computer workstation for extended periods of time.  May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

Competency

Drive and Initiative (Intermediate) Customer Centricity (Intermediate) Judgment (Intermediate) Organizing (Intermediate)

Cooperation (Collaboration) (Intermediate)

Apply Today

Insurance Member Experience Associate

Scottsdale, Arizona

We're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service. We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
 

Why work for us?

  • Benefits – Access to Medical, Dental, and Vision program and more! 
  • 401k Matching – $1 for $1 company match up to 4% of pay 
  • Annual Incentive Plan – Eligibility to participate in AAA annual bonus plan 
  • Paid Time Off – Accrual of 17 PTO days your first year, nine paid holidays annually, and 24 hours earmarked for volunteer activities 

Essential Functions:

  • Exhibits AAA guiding principles and core values

  • Performs routine sales, service and operational functions for AAA Members including; MVD, cashiering, auto travel, notary and insurance sales support, with expectations for maintaining required standards, policies and procedures

  • Understands and actively promotes products and services to achieve individual goals in support of meeting organization goals and objectives 

  • Overcomes obstacles that create barriers to Team Member or branch efforts

  • Identifies process improvement opportunities and proposes solutions

  • Acts as an agent for change while promoting AAA’s guiding principles and core values

Knowledge/Skills/Abilities:

  • Demonstrates sales and service skills. Able to effectively interact, face-to-face, with new, prospective and existing Members.

  • Accuracy and comfort handling money, making change, balancing cash drawer.

  • Good computer skills, proficient in both reading and basic arithmetic.

  • Good written and verbal communication skills in person and over the phone.

  • Ability to multitask in response to requests, requirements and Member/Team Member expectations. Ability to accept feedback and correct course as necessary.

Experience & Licenses/Certifications:

  • Two years of sales or customer service experience in the insurance industry required

  • Experience working with sales and service standards and goals

  • Current & valid Driver's License with clean history may be required

  • Bonding and fingerprinting may be required

  • P&C Licensing preferred

Work Environment/Physical Requirements:

Works in a variety of office environments where standing, walking or sitting at a desk, table or computer workstation may be required for extended periods of time. May travel by car, plane or other form of transportation to attend business meetings or conferences. May be required to work in one or more locations in a defined service area. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

#MEA

Apply Today

Member Experience Associate

Petaluma, California

We're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service. We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
 

Why work for us?

  • Benefits – Access to Medical, Dental, and Vision program and more! 
  • 401k Matching – $1 for $1 company match up to 6% of pay 
  • Annual Incentive Plan – Eligibility to participate in AAA annual bonus plan 
  • Paid Time Off – Accrual of 17 PTO days your first year, nine paid holidays annually, and 24 hours earmarked for volunteer activities 

Essential Functions:

  • Exhibits AAA guiding principles and core values

  • Performs routine sales, service and operational functions for AAA Members including; DMV, cashiering, auto travel, notary and insurance sales support, with expectations for maintaining required standards, policies and procedures

  • Understands and actively promotes products and services to achieve individual goals in support of meeting organization goals and objectives 

  • Overcomes obstacles that create barriers to Team Member or branch efforts

  • Identifies process improvement opportunities and proposes solutions

  • Acts as an agent for change while promoting AAA’s guiding principles and core values

Knowledge/Skills/Abilities:

  • Demonstrates sales and service skills. Able to effectively interact, face-to-face, with new, prospective and existing Members.

  • Accuracy and comfort handling money, making change, balancing cash drawer.

  • Good computer skills, proficient in both reading and basic arithmetic.

  • Good written and verbal communication skills in person and over the phone.

  • Ability to multitask in response to requests, requirements and Member/Team Member expectations. Ability to accept feedback and correct course as necessary.

  • Bilingual preferred

Experience & Licenses/Certifications:

  • Two years of sales or customer service experience required

  • Experience working with sales and service standards and goals

  • Current & valid Driver's License with clean history may be required

  • Bonding and fingerprinting may be required

  • P&C Licensing preferred

Work Environment/Physical Requirements:

Works in a variety of office environments where standing, walking or sitting at a desk, table or computer workstation may be required for extended periods of time. May travel by car, plane or other form of transportation to attend business meetings or conferences. May be required to work in one or more locations in a defined service area. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

#MEA

Apply Today

Member Experience Associate

San Francisco, California

We're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service.

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. 

We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
 

Essential Functions

  • Exhibits AAA guiding principles and core values

  • Performs routine sales, service and operational functions for AAA Members including; DMV, cashiering, auto travel, notary and insurance sales support, with expectations for maintaining required standards, policies and procedures

  • Understands and actively promotes products and services to achieve individual goals in support of meeting organization goals and objectives 

  • Overcomes obstacles that create barriers to Team Member or branch efforts

  • Identifies process improvement opportunities and proposes solutions

  • Acts as an agent for change while promoting AAA’s guiding principles and core values

Knowledge/Skills/Abilities

  • Demonstrates sales and service skills. Able to effectively interact, face-to-face, with new, prospective and existing Members.

  • Accuracy and comfort handling money, making change, balancing cash drawer.

  • Good computer skills, proficient in both reading and basic arithmetic.

  • Good written and verbal communication skills in person and over the phone.

  • Ability to multitask in response to requests, requirements and Member/Team Member expectations. Ability to accept feedback and correct course as necessary.

Education & Experience / Licenses & Certification

  • High school diploma or GED required

  • Two years sales or customer service experience

  • Experience working with sales and service standards and goals

  • Current  & valid Driver's License with clean history may be required

  • Bonding and fingerprinting may be required

  • P&C Licensing may also be required

  • Bilingual Chinese preferred

Work Environment/Physical Requirements

Works in a variety of office environments where standing, walking or sitting at a desk, table or computer workstation may be required for extended periods of time. May travel by car, plane or other form of transportation to attend business meetings or conferences. May be required to work in one or more locations in a defined service area. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

“Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.” 

#MEA Sales 

Apply Today

Member Experience Associate

North Las Vegas, Nevada

We're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service. We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
 

Why work for us?

  • Benefits – Access to Medical, Dental, and Vision program and more! 
  • 401k Matching – $1 for $1 company match up to 6% of pay 
  • Annual Incentive Plan – Eligibility to participate in AAA annual bonus plan 
  • Paid Time Off – Accrual of 17 PTO days your first year, nine paid holidays annually, and 24 hours earmarked for volunteer activities 

Essential Functions:

  • Exhibits AAA guiding principles and core values

  • Performs routine sales, service and operational functions for AAA Members including; DMV, cashiering, auto travel, notary and insurance sales support, with expectations for maintaining required standards, policies and procedures

  • Understands and actively promotes products and services to achieve individual goals in support of meeting organization goals and objectives 

  • Overcomes obstacles that create barriers to Team Member or branch efforts

  • Identifies process improvement opportunities and proposes solutions

  • Acts as an agent for change while promoting AAA’s guiding principles and core values

Knowledge/Skills/Abilities:

  • Demonstrates sales and service skills. Able to effectively interact, face-to-face, with new, prospective and existing Members.

  • Accuracy and comfort handling money, making change, balancing cash drawer.

  • Good computer skills, proficient in both reading and basic arithmetic.

  • Good written and verbal communication skills in person and over the phone.

  • Ability to multitask in response to requests, requirements and Member/Team Member expectations. Ability to accept feedback and correct course as necessary.

Education, Experience, and Licenses/Certifications:

  • HS Diploma or GED required

  • Two years of sales or customer service experience required

  • Experience working with sales and service standards and goals

  • Current & valid Driver's License with clean history may be required

  • Bonding and fingerprinting may be required

  • P&C License preferred

Work Environment/Physical Requirements:

Works in a variety of office environments where standing, walking or sitting at a desk, table or computer workstation may be required for extended periods of time. May travel by car, plane or other form of transportation to attend business meetings or conferences. May be required to work in one or more locations in a defined service area. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

#MEA

Apply Today

Repair Technician II

Henderson, Nevada

Essential Functions

• Completes all automotive maintenance and repairs at an expert level: engine repair, gas and diesel, automatic transmission/transaxle diagnosis and repair, manual transmission/ transaxle diagnosis and repair, suspension and steering  diagnosis and repair, brakes diagnosis and repair, including ABS/ traction control, electrical diagnosis and repair, heating and air conditioning diagnosis and repair, engine performance diagnosis and repair.

• Assists all other Technicians in the shop as needed and oversees all comeback/recheck work for proper repair.

• Maintains in-depth knowledge of specialized skills, and continue to develop additional technical skills, to enable flexibility in work assignments.

• Maintains a clean, well-organized work area. Properly maintains tools and equipment and follow safety procedures as outlined in the safety information supplied by each equipment manufacturer and corporate safety policies.

• Organizes the work presented and plan for the highest efficiency in the performance of all job functions, including vehicle movement.

• Accurately performs repairs and maintenance on all vehicles presented in a professional manner, as specified in manufacturer-designed procedures or accepted industry practices.

• Accurately completes all paperwork, including, repair information on work orders, information for state and emission inspections, etc.

• Verifies repairs are properly completed by re-testing repaired system to ensure proper function and road tests vehicles, as necessary, to identify concerns or validate repair.

• Returns vehicle in clean condition; does not disturb personal property in the vehicle unless movement is required for repair procedures.

• Completely reviews repair orders with Service Advisor to ensure all repairs requested are completed.

• Obtains approval from Service Advisor, who will create an estimate and obtain customer approval before work begins. Submits written requests to the service advisor for approval to sell any additional items that are identified and determined to be worn or defective upon disassembly of a system or sub system.

Repair Technician II (CC02R2)

• Reads, understands and utilizes appropriate technical bulletins.

• Attends automotive classes’ seminars and meetings, as recommended by  management.

• Performs other related duties as required.

Knowledge/Skills/Abilities

• Advanced knowledge of PC-based automotive computer equipment and software applications.

• Effective organizational and analytical skills, along with effective written and oral communication skills to enable accurate completion of assignments and effective interaction with others.

• Ability to adjust work schedule and priorities to meet business needs.

• Bilingual communication skills (preferred)

Education & Experience / Licenses & Certification

• High school or equivalent required. Automotive trade school certification or equivalent preferred.

• Diagnostic skills

• Must be ASE Master Technician with L1 Certification

• EPA Certified in Refrigerant Recovery

• Advanced Smog License

• ASE A9,  and X1 a plus

• 5+ yrs experience inspecting and repairing cars and light trucks.

• Must possess and maintain a valid driver’s license with a satisfactory driving record and the ability to operate passenger vehicles and light and medium-duty trucks with automatic and manual transmissions.

Work Environment/Physical Requirements

Lifting and carrying tires and parts, weighing up to 50 pounds, several times a day; bending and kneeling to vacuum and clean vehicles; pushing cars several times a month; and climbing ladders to retrieve parts several times a day. Some exposure to loud noises every day for up to 30 minutes at a time from air tools and auto repair equipment. A percent of time is spent traveling by car to pick up parts.

Competency

Communication (Intermediate) Interpersonal Savvy (Intermediate) Customer Centricity (Intermediate) Time Management (Intermediate) Adaptive Learning (Intermediate) Problem Solving (Intermediate)

#AUTO

Apply Today

Risk Management Analyst, Principal (Regulatory Insurance)

Walnut Creek, California

PRINCIPAL RISK MANAGEMENT ANALYST

AAA…we're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service. We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.  We're community minded, and celebrate the growth, development and successes of our diverse Team Members.  Whether you’re just starting your journey or looking to grow your career, we’ll support you every step of the way.

Why Work for us:

·        Impact. Play a key role in innovating the future of auto repair while reinventing AAA and the value propositions we deliver to over 6 Million Members.

·        Development. Our team is designed to grow business and business leaders. We intend for you to demonstrate your capabilities and leadership skills and earn rapid advancement.

·        Recognition. We offer a competitive total compensation package including salary, performance bonus, benefits, and 401(k) company match and discretionary contributions.

·        Lifestyle. We do honorable work, and we practice our values: humility, integrity, teamwork, and service.

The Principal Risk Management Analyst (Regulatory Insurance) will play a critical role at MWG by researching and providing recommendations regarding agent negligence on Insurance Agent E&O claims.  These recommendations are predicated on data gathered from both internal and external sources and leverage knowledge of agent licensure, legislation, DOI and other sources.  The agent also works with internal resources to support the company’s response to inquiries from the Department of Insurance. The analyst is a key participant in the E&O Executive subcommittee which builds the agenda and recommendations for the E&O Executive Committee review and decision making.

Specific Responsibilities

  • Regulatory Insurance (MWG)
    • Recommend/deny agent negligence for Department of Insurance (DOI) complaints, Insurance Agent Errors & Omissions claims and other incidents
    • Obtain requested information: agent statement and/or call recordings
    • Manage communication between required parties
    • Engage internal or external legal counsel per prescribed process
    • Develop agenda and supporting documents for E&O Executive Subcommittee
    • Maintain and respond to email inquiries via our Risk Management mailboxes
    • Prepares a variety of management reports and analyses which include summaries of financial impact, new services or procedures/policies.
    • Produce monthly, quarterly and annual reporting, including:
      • Open and closed claims
      • Claims for review and approval
      • Paid claims allocation and tracking
      • Bordereaux reporting to MWG E&O Carrier
  • Other
    • Develop and maintain policies and procedures for the role
    • Support the Risk Management team as needed

Skill Sets

  • Proven ability to resolve escalated and/or complicated inquiries and concerns. Brings unresolved issues to management with recommendation on how to proceed.
  • Sound knowledge of insurance business practices and procedures as related to AAA members and statutory requirements
  • Sound analytical and organizational skills
  • Experience preparing and presenting information in a clear and concise manner both in writing and verbally to management
  • Excellent interpersonal skills
  • Excellent data management skills
  • Technical Skills
    • Knowledge of underwriting rating platform (required)
      •  [PAS and Insurance Portal - preferred]
    • MS Office suite (Excel, Word, PowerPoint)
    • Archer – Data repository (preferred)

Education & Experience / Licenses & Certification

  • Property & Casualty (P&C) Insurance Agent – License is current – 5+ years
  • Claims experience – casualty/litigation/SIU at a major insurance agency or insurer – 7+ years
  • Underwriting – 5+ years
  • Compliance – preferred
  • Bachelor's degree with emphasis on Business Administration, Finance or Accounting (or equivalent work experience)

We’ll value your skills and experience. We’re building a performance organization with heart and developing a pipeline of tomorrow’s leaders. Your work will be enhanced with training opportunities, a mentoring program and our Promote-from-within philosophy. We celebrate our diversity and leverage the power of many minds.   

Apply Today

Insurance Sales Agent

Gilbert, Arizona

We're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service. We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members. ​​​We're community minded, and celebrate the growth, development and successes of our diverse Team Members.

Whether you’re just starting your journey or looking to grow your career, we’ll support you every step of the way.

Why work for us?

  • Licensing Assistance – If unlicensed, AAA will reimburse the costs of licensure

  • Training – You’ll attend a thorough, comprehensive, two week training program

  • No Overhead Costs – W-2 structure with dedicated space in 2-3 AAA Club-Owned Repair Shops

  • Benefits – Medical, Dental, Vision, wellness program and more!

  • 401k Matching – $1 for $1 company match up to 4% of pay

  • Annual Incentive Plan – Eligibility to participate in AAA annual bonus plan

  • Paid Time Off – 17 days your first year + nine holidays annually + 24 hours per year designated for volunteer work

Essential Functions:

  • Uses sales techniques and strong product knowledge to identify customer-specific needs to generate new sales, retain existing insureds and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.

  • Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Agent’s manager.

  • Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.

  • Establishes rapport with the insured that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.

  • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.

  • Responds to customer inquiries and requests relating to insurance products and membership.

  • Researches and resolves complex customer service issues. Often assists the insured in initiating the first notice of loss on claims.

Knowledge/Skills/Abilities:

  • Strong sales skills with a history of effectively developing, tracking, following up on and closing leads.

  • Advanced consultative selling techniques utilizing thorough product knowledge.

  • Knowledge of desktop systems including but not limited to Microsoft Office software applications.

Education & Experience/Licenses & Certifications:

  • HS Diploma or GED required.

  • 3+ years of relevant sales or insurance industry work experience required.

  • Possesses or has the ability to possess active and unrestricted state issued license(s) required to place property and casualty insurance.

#IA

Apply Today

Insurance Sales Associate

Auburn, California

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

AAA has immediate opportunities for motivated individuals to join our team of Insurance Sales Associates.

 

Why work for us?

  • Paid Training: $20.49 hourly paid training. Extensive training program will help ensure a seamless transition into an Insurance Agent position

  • Licensing Assistance: AAA will reimburse the costs of licensure 

  • Advancement Opportunities: Opportunity to advance within the first 90 days 

  • No Overhead Costs: W-2 structure with dedicated space in a AAA NCNU branch

  • Compensation: Generous commission structure with the ability to earn commission on every policy

  • Benefits: Medical, Dental, Vision, wellness program and more!

  • 401k Matching: $1 for $1 company match up to 6% of pay

  • Annual Incentive Plan: Eligibility to participate in AAA NCNU annual bonus plan

  • Paid Time Of: 17 days of PTO your first year + 9 Holidays annually

  • Community Impact:  24 hours provided per year designated for Volunteer work

  • Collaborative Environment: AAA will value your contribution to providing exceptional service to our members

 

Job Summary

Insurance Associates serve our Members by selling them the Property & Casualty and Roadside Assistance insurance that meets the Member’s needs. Individuals in this role are accountable for achieving assigned sales goals while providing an exceptional Member experience. Primary responsibilities include soliciting new business, serving existing insured Members, and retaining policies. Insurance Associates participate in promotions, events, marketing activities, and the cross-sell of AAA insurance products. Insurance Associates are professionals who guide our Members in the purchase of appropriate products and coverage under managerial supervision.

Essential Functions 

  • Uses sales techniques and strong product knowledge to identify customer-specific needs to generate new sales, retain existing insureds and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.

  • Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Agent’s manager.

  • Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.

  • Establishes rapport with the insured that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.

  • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.

  • Responds to customer inquiries and requests relating to insurance products and membership.

  • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.

  • Responds to customer inquiries and requests relating to insurance products and membership.

  • Researches and resolves complex customer service issues. Often assists the insured in initiating the first notice of loss on claims

 

Experience & Licenses/Certifications

  • HS Diploma or GED required

  • 2 to 4 years of sales experience preferred.

  • Insurance industry experience or knowledge preferred.

  • Knowledge of desktop systems including but not limited to Microsoft Office software applications.

  • Ability to acquire an unrestricted state issued license(s) required to place property and casualty insurance. Active required license(s) preferred.

#IA

Apply Today

Commercial Security Designer and Estimator

Scottsdale, Arizona

AAA recently acquired SAFE Security, the 11th largest smart home security company in the United States, with the vision to become the most trusted brand in this industry.  With your help, we aspire to provide the same peace of mind at home as we have provided on the roads for the last 100 years.

Designer Estimator - Commercial Security, CCTV, Access and Fire Systems
Come join AAA/Smart Business/ Safeguard Security a company with over 50 yrs. worth of experience and integrity. 

  • Experienced Design and Estimate Commercial Security, CCTV, Card Access and Fire systems.
  • The position directly supports Safeguard’s sales and installation staff.
  • Position is primarily office based with periodic job-site visits accompanying salespeople.
  • Nicet Level 3-4 certified and CAD skills a plus.
  • Blueprint understanding a must.
  • Must be proficient in Excel. 
  • Work Location: North Scottsdale, AZ
  • Full-Time positions
  • Competitive Compensation packages
  • What we offer; Medical, Dental Vision, 401k Match at 2%,3%, AAA Membership, Vacation, PTO.

#CIN

Apply Today

Service Advisor

Scottsdale, Arizona

AAA recently acquired SafeGuard, the 11th largest smart home security company in the United States, with the vision to become the most trusted brand in this industry. Safeguard, has been Protecting Arizona families and businesses for over 50 years; we are Arizona's largest locally-operated security provider. With an A+ Better Business Bureau Ranking, we prove every day that we love being there for and helping our customers. We work hard to create an environment where you can thrive and use your skills and talents to help us deliver legendary Customer Service. You’ll help positively impact every homeowner and the communities that we serve, too.

You will be part of a team that has a must win attitude matched by an unparalleled support staff. We’re looking for hardworking, self-motivated, individuals with a professional presence. You will be working with a company and a team that is second to none and we are looking for the same!

JOB SUMMARY

This position is responsible for providing scheduling for service, repair, maintenance, and inspections for the existing customer base. These services are critical for the ongoing customer service experience and satisfaction of the account base. The department has primary responsibility for customer retention through the responsiveness and provision of repair, Inspection, support, and maintenance operations and service.

Why Work for us:

Great Benefits - Medical/Dental/Vision

Work/Life Balance - 3 weeks PTO & 9 paid holidays

Retirement - 401K matching 3%

Career Growth - 3 Career Levels

ESSENTIAL FUNCTIONS

  • Handle incoming and outgoing phone calls to address customer requests and schedule service calls.
  • Handle e-mail and queue requests to schedule service calls.
  • Support the other internal customers (installation, sales, and monitoring) with handling and resolution of customer issues.
  • Assist field technicians with support for service calls. Order equipment required for service calls.

KNOWLEDGE AND SKILLS

  • Two or more years experience in a scheduling and/or technical call center.
  • Strong customer service communication and conflict resolution skills.
  • Knowledge of security system operation is a plus.
  • Strong written and verbal communication skills.
  • Ability to focus and multi-task in a fast paced environment. Ability to function as part of a team.

EDUCATION

  • High School Diploma/GED
  • AA Degree is preferred
  • Must qualify for state alarm agent license.

#SAFE

Apply Today

Commercial Fire Alarm Inspection Technician

Walnut Creek, California

AAA recently acquired SafeGuard, the 11th largest smart home security company in the United States, with the vision to become the most trusted brand in this industry. Safeguard, has been Protecting Arizona families and businesses for over 50 years; we are Arizona's largest locally-operated security provider. With an A+ Better Business Bureau Ranking, we prove every day that we love being there for and helping our customers. We work hard to create an environment where you can thrive and use your skills and talents to help us deliver legendary Customer Service. You’ll help positively impact every homeowner and the communities that we serve, too.
You will be part of a team that has a must win attitude matched by an unparalleled support staff. We’re looking for hardworking, self-motivated, individuals with a professional presence. You will be working with a company and a team that is second to none and we are looking for the same!
Now Hiring: Fire Alarm Inspection Technician
This position is responsible for service, repair, maintenance, and inspections of fire alarm and life safety systems for the existing customer base. These services are critical for the ongoing customer service experience and satisfaction of the account base. The department has primary responsibility for customer retention through the responsiveness and provision of inspection, repair, support, and maintenance operations and service.
RESPONSIBILITIES/JOB DUTIES
  • Perform fire alarm inspections, identifying deficiencies and upgrade opportunities.
  • Perform fire alarm repairs, maintenance, and upgrades.
  • Maintain relationship with municipal and state fire authorities for licensing and inspections. Interface with the monitoring center manager and supervisors.
  • Maintain relationships with major accounts and multi-location accounts to ensure satisfaction and retention.
KNOWLEDGE AND SKILLS
  • Two or more years in the installation and/or service of fire alarm systems.
  • Strong customer service communication and conflict resolution skills.
  • Experience in the inspection of fire alarm and life safety systems.
  • Technical knowledge of fire, life safety, and suppression system design and operation is required.
  • Strong written and verbal communication skills.
EDUCATION, KNOWLEDGE, SKILLS, COMPETENCIES, CERTIFICATIONS/LICENSES
  • Must qualify for state alarm agent license.
  • Knowledge of life safety and electrical codes.
  • Technical certifications are required (CSA, NICET).
  • Equipment manufacturer’s training and/or certifications are desirable.
  • Computer / tablet literacy.
*Position is home based within San Francisco Bay Area and will work out in the field 80% of the time.
#LYN

Apply Today

Outside Sales Consultant - Residential Builder

Scottsdale, Arizona

AAA recently acquired SafeGuard, the 11th largest smart home security company in the United States, with the vision to become the most trusted brand in this industry. Safeguard, has been Protecting Arizona families and businesses for over 50 years; we are Arizona's largest locally-operated security provider. With an A+ Better Business Bureau Ranking, we prove every day that we love being there for and helping our customers. We work hard to create an environment where you can thrive and use your skills and talents to help us deliver legendary Customer Service. You’ll help positively impact every homeowner and the communities that we serve, too.
You will be part of a team that has a must win attitude matched by an unparalleled support staff. We’re looking for hardworking, self-motivated, individuals with a professional presence. You will be working with a company and a team that is second to none and we are looking for the same!
An amazing opportunity for a Sales Representatives to be our brand ambassador!

Do you posses strong internal and external relationship building skills?

A you a self-starter, able to manage time and highly organized?
Can you competitively prospect new business in local territory?
Why Work for us:
Top Pay - A lucrative compensation package
Great Benefits - Medical/Dental/Vision
Career Growth - Advancement potential

RESPONSIBILITIES/JOB DUTIES

  • Weekly sales meetings and individual One-on-One meetings with direct report to gauge TIME performance and discuss sales/closing techniques.
  • Annual investment in sales training, product training, presentation skills and trade shows
  • Sales appointments, managing customer expectations, system solutions, proposal/drawings and bid package preparation.
  • Cold calling and maintaining successful on-going relationships.
  • Close and process new jobs (financial deposit/data entry).
  • Manage high volume and maintain 24/7 availability for customer questions and concerns.
KNOWLEDGE AND SKILLS
  • 2 years in the security industry.
  • Proficient in building relationships, detailed oriented and excellent in follow through.
  • Versed in technology, trends, solutions and future products.
  • Computer skills; require familiarity with Microsoft Word, Excel, Outlook and able to read architectural Blue Prints.
EDUCATION, KNOWLEDGE, SKILLS, COMPETENCIES, CERTIFICATIONS/LICENSES
High School Diploma or GED.
History of industry sales experience preferred.
#LYN
Apply Today

Smart Home Manager, Operations

San Ramon, California

AAA recently acquired SafeGuard, the 11th largest smart home security company in the United States, with the vision to become the most trusted brand in this industry. Safeguard, has been Protecting Arizona families and businesses for over 50 years; we are Arizona's largest locally-operated security provider. With an A+ Better Business Bureau Ranking, we prove every day that we love being there for and helping our customers. We work hard to create an environment where you can thrive and use your skills and talents to help us deliver legendary Customer Service. You’ll help positively impact every homeowner and the communities that we serve, too.
You will be part of a team that has a must win attitude matched by an unparalleled support staff. We’re looking for hardworking, self-motivated, individuals with a professional presence. You will be working with a company and a team that is second to none and we are looking for the same!

JOB SUMMARY

This position is responsible for the management and control of the department providing installation, and service for both new and existing customers. These services are critical for the ongoing customer experience
and satisfaction of the account base. Responsible for developing, implementing, and engaging in continual process improvement of the operational strategy. The Smart Home Manager, Operations plays a key role in
optimizing the performance of the business via the use of statistics and analysis. This position will guide the operation function at AAA Smart Home / A3 Smart Home by partnering with business leads to make fact based
decisions that improve business results through the disciplined use of measurements, accountability, analysis and discussion of business objectives and results initiatives. This position requires active participation and
& "thought leadership" in all team meetings, events, and decision making, where appropriate.

RESPONSIBILITIES/JOB DUTIES

  • TIME Operational Management: Oversight and management of the Smart Home Pros in their performance of new installs and service calls. Defines, plans and monitors staffing requirements, work schedules and service objective in accordance with business goals while providing memorable customer experiences.
  • Fiscal Responsibility: Identify innovative solutions to reduce expenses, and increase efficiency inclusive of managing personnel costs and other expenses while improving utilization and efficiency.
  • Quality Assurance: Ensures the volume of work produced meets or exceeds service standards and quality expectations as they relate to service delivery.
  • Compliance: Ensures compliance with established guidelines, requirements, processes, and regulations.
  • Managing projects that have a critical impact on the department, division, enterprise. Requires interaction with senior management.

KNOWLEDGE AND SKILLS

Forecasting - Use of historic data to determine the direction of future trends. Determines how to allocate their budgets or plan for anticipated expenses for an upcoming period of time. (Advanced)
Project Management - Planning, forecasting, production, or marketing of a product or products at all stages of the product lifecycle. (Advanced)
Problem-solving - Identifies problems, lists the possible solutions, evaluates options, and selects options to find solutions to problems. Designs solutions. (Advanced)

Analysis - Examines data and facts to uncover and understand cause-effect relationships, thus providing basis for problem solving and decision making. (Advanced)
Customer Experience – Able to generate, motivate and lead a team to provide memorable customer experiences consistently. (Advanced)

EDUCATION, KNOWLEDGE, SKILLS, COMPETENCIES, CERTIFICATIONS/LICENSES

  • Bachelor's degree or an equivalent combination of education and experience (Preferred)
  • 2 – 3 years Workforce Management Experience (Preferred)
  • 3 – 5 years Management of exempt and non-exempt direct reports of 25 or more (Preferred)
  • Must meet state requirements to obtain related licenses and/or certifications
  • Must meet AAA Smart Home requirements to operate a vehicle
  • The position provides direct supervision of approximately 20 to 40 frontline employees with an adequate number of Smart Home Leads to assist.

Work Environment/Physical Requirements

This position includes both office and field time with 80%+ time being spent in the field. Physical requirements include standing, sitting, bending, lifting, driving and climbing. Lifting will include up to 25 pounds. Extensive use
of a personal computer and keyboard is required.

#SAFE

Apply Today

Home Maintenance Technician - AAA House Manager

Berkeley, California

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Available now in Alameda County and expanding soon throughout the East Bay, AAA House Manager is a membership-based home maintenance service geared toward busy homeowners. It's the first app-based home service to offer both proactive and reactive maintenance serving as a trusted partner in the home.

AAA House Manager is currently seeking a Home Maintenance Technician who will be the primary contact with member homeowners. This role will meet with homeowners in their homes and use their technical expertise to create custom maintenance plans for each client.

Core Job Responsibilities

  • Effectively communicate with clients.
  • Assess the maintenance needs to a wide variety of single-family homes, troubleshoot issues relating to minor electrical, plumbing, HVAC, roofing, appliances, systems and carpentry.
  • Catalog a variety of systems, take photos where relevant.
  • Enable efficient use of time to minimize non-billable hours.

Knowledge, Skills and Abilities

  • Previous license in a construction trade preferred
  • Basic understanding and hands-on familiarity with a wide range of residential plumbing, electrical, and HVAC systems.
  • Excellent interpersonal communication skills
  • Fluency in professional use of written and verbal English
  • Comfortable with electronic resources
  • Valid CA driver's license
  • Bilingual preferred
  • Must be able to work in an indoor/outdoor environment where seasonal temperature changes can range from freezing to extreme heat
  • Vision requirements include both close range and long distance vision
  • Must be able to lift up to 35 lbs.
  • Must be able to climb ladders and crawl into confined spaces
  • Must be able to endure walking, squatting, bending, balancing, climbing, kneeling, crawling and prolonged standing
  • Must be able to use hands to grip power and hand tools

Education and Experience

  • Bachelor's degree preferred
  • 5+ years in residential construction, building, maintenance, home inspection or estate management
Apply Today

Insurance Associate

Los Gatos, California

AAA has immediate opportunities for motivated individuals to join our team of Insurance Sales Associates.

 

Why work for us?

  • Paid Training: $23.00 hourly paid training. Extensive training program will help ensure a seamless transition into an Insurance Agent position. 

  • Licensing Assistance: AAA provides/ will reimburse the costs of licensure 

  • Advancement Opportunities: Opportunity to advance within the first 90 days 

  • No Overhead Costs: W-2 structure with dedication space in a AAA NCNU branch

  • Compensation: Generous commission structure with the ability to earn commission on every policy. 

  • Benefits: Medical, Dental, Vision, wellness program and more!

  • 401k Matching: $1 for $1 company match up to 6% of pay

  • Annual Incentive Plan: Eligibility to participate in AAA NCNU annual bonus plan

  • Paid Time Of: 17 days of PTO your first year + 9 Holidays annually

  • Community Impact:  24 hours provided per year designated for Volunteer work. 

  • Collaborative Environment: AAA will value your contribution to providing exceptional service to our members

 

Job Summary

Insurance Associates serve our Members by selling them the Property & Casualty and Roadside Assistance insurance that meets the Member’s needs. Individuals in this role are accountable for achieving assigned sales goals while providing an exceptional Member experience. Primary responsibilities include soliciting new business, serving existing insured Members, and retaining policies. Insurance Associates participate in promotions, events, marketing activities, and the cross-sell of AAA insurance products. Insurance Associates are professionals who guide our Members in the purchase of appropriate products and coverage under managerial supervision.

Essential Functions 

  • Uses sales techniques and strong product knowledge to identify customer-specific needs to generate new sales, retain existing insureds and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.

  • Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Agent’s manager.

  • Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.

  • Establishes rapport with the insured that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.

  • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.

  • Responds to customer inquiries and requests relating to insurance products and membership.

  • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.

  • Responds to customer inquiries and requests relating to insurance products and membership.

  • Researches and resolves complex customer service issues. Often assists the insured in initiating the first notice of loss on claims

 

Education & Experience/Licenses & Certification

  • High school diploma or GED required. Bachelor's degree in a relevant field preferred.

  • 2 to 4 years of sales experience preferred.

  • Insurance industry experience or knowledge preferred.

  • Knowledge of desktop systems including but not limited to Microsoft Office software applications.

  • Ability to acquire an unrestricted state issued license(s) required to place property and casualty insurance within forty-five (45) calendar days of hire. Active required license(s) preferred.

#IASales

           

Apply Today

Fire Sprinkler Technician

Scottsdale, Arizona

RESPONSIBILITIES/JOB DUTIES

  • Perform fire sprinkler system fire alarm inspections, identifying deficiencies and upgrade opportunities. Assist in training level 1 technicians.
  • Perform fire sprinkler system repairs, maintenance, and upgrades. Assist in training level 1 technicians.
  • Support the service advisors, key account coordinators, and customer support representatives in the performance of their jobs and service calls. Create reports for customer and agency documentation and submittal.
  • Maintain relationship with municipal and state fire authorities for licensing and inspections. Interface with the monitoring center manager and supervisors.
  • Maintain relationships with major accounts and multi-location accounts to ensure satisfaction and retention. Interface with the sales departments to address current service issues and plan support for future growth.
Knowledge/Skills:

Five or more years in the installation and/or service of fire sprinkler systems.

Strong customer service communication and conflict resolution skills.

Experience in the inspection of fire sprinkler and life safety systems.

Technical knowledge of fire, life safety, and sprinkler system design and operation is required.

Strong written and verbal communication skills. 

#SAFE

Apply Today

Travel Sales Counselor

San Jose, California

Essential Functions

• Sells International & Domestic vacation packages, cruises, tours, hotel, car rental, rail and air travel

• Owns the relationship with the member from beginning to end of each travel related transaction

• Researches, evaluates and compares appropriate AAA Travel Partner packages to match up with member needs for  the purpose of “delivering exceptional member experiences” in every transaction

• Stays current with world events and latest travel industry developments and trends, and provides

relevant information to members

• Processes and interprets travel documents for members purchasing travel products with AAA and inform them of governmental requirements

• Investigates and responds to travel-related member questions/complaints, and recommends solutions

• Initiates contact with members and past customers to prospect for new business and encourages repeat business

• Maintains minimum production goals in the following areas: Travel sales, sales of Travel Partner and proprietary products (i.e. Sojourns, AAA Vacations)

• Cross-sells products and services (e.g., insurance (P&C, Life), new membership accounts, etc.)

Knowledge/Skills/Abilities

• Ability to clearly communicate (verbal and written) in English

• Basic computer (e.g., Microsoft Word, Outlook, etc.) and industry specific applications (e.g., Galileo, VAX, etc.) and telephone skills

• GDS experience required (Apollo/Galileo/Travelport)

• Detailed knowledge of travel products

• Knowledge of worldwide geography, the ability to read and interpret maps and brochures

• Strong consultative selling skills with the ability to listen to members’ needs

• Ability to identify customer needs and recommend solutions

• Self-motivated sales drive and documented sales success

• Application of good judgment and decision making

• Ability to work efficiently both independently and as part of a team

• Bilingual communication skills are a plus

Education & Experience / Licenses & Certification

• High school diploma or equivalent

• 2 years of recent experience selling international and domestic travel services (preferred)

• Travel Institute certification as “CTA, CTC, or CTIE” (preferred)

Work Environment/Physical Requirements

Works in an office environment sitting at a desk, table or computer workstation for extended periods of time.  May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 70-80 percent of the time spent on the job involves the use of a computer.

Apply Today

Team Leader - Club Owned Fleet

Concord, California

[This position is for our upcoming Richmond Location]

Job Summary
Provides immediate supervision to a unit or group of employees supporting the Automotive services and Membership products, in order to serve AAA’s members and other clients. First level supervisor over non-exempt. Supervises the daily operations of an Automotive Services business group by means of day-to- day administrative and technical supervision. Schedules personnel and manages budget and expenses. A small portion of time is spent performing individual tasks related to unit or sub-unit.

Essential Functions

  • Coordinates and directs work activities to provide services including vehicle repair/maintenance, emergency road service, and related activities in response to member, non-member, commercial customer, and vendor inquiries, requests, complaints, and issues.
  • Assigns people, tools, vehicles and other resources to tasks to ensure operating standards for volume, timeliness, cost and quality of service are met or exceeded. eviews and adheres to budgets.
  • Manages direct reports and/or temporary/seasonal employees to ensure work produced meets or exceeds standards for productivity and quality.
  • Ensures employees function according to the AAA guidelines and procedures.
  • Coaches employees on workflow or skill set, organizing classes for employee development or providing one-on-one training.

Knowledge/Skills/Abilities

  • Needs knowledge of communication and computer equipment
  • Appropriate knowledge and ability to answer technical questions and provide training and guidance to staff
  • Interpersonal and communication skills (verbal and written) necessary to interact with members, employees and others in a professional and tactful
  • manner
  • Organizational and time management skills
  • Ability to manage and document Automotive services, projects, and/or pilot projects
  • Ability to coach, mentor, evaluate and train
  • Ability to administer corrective actions
  • Knowledge of member services, products, guidelines, polices and procedures related to automotive services
  • Can understand and manage to a P&L statement
  • Ability to drive vehicles equipped with a manual transmission
  • Bilingual communication skills (preferred)

Education & Experience / Licenses & Certification

  • High School diploma or equivalent certification.
  • Valid drivers license and acceptable driving record
  • 3 – 5 years Industry experience in providing repair, maintenance, and/or emergency road services for passenger and/or commercial vehicles.
  • 2 – 3 years supervisory, management or leadership experience. (preferred)
  • Work Environment/Physical Requirements
  • Works in an office environment sitting at a desk, table or computer workstation for extended periods of time.  May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

Competency

  • Customer Centricity (Intermediate)
  • Interpersonal Savvy (Intermediate)
  • Managing and Measuring Work (Intermediate)
  • Conflict Management (Intermediate)
  • Problem Solving (Proficient)
  • Business Acumen and Fiscal Responsibility (Intermediate)
  • Creativity & Innovation Management (Learning)
  • People Development (Proficient)
Apply Today

Insurance Associate

Mountain View, California

AAA has immediate opportunities for motivated individuals to join our team of Insurance Sales Associates.

 

Why work for us?

  • Paid Training: $23.00 during our the training period. Extensive training program will help ensure a seamless transition into an Insurance Agent position. 

  • Licensing Assistance: AAA provides/ will reimburse the costs of licensure 

  • Advancement Opportunities: Opportunity to advance within the first 90 days 

  • No Overhead Costs: W-2 structure with dedication space in a AAA NCNU branch

  • Compensation: Generous commission structure with the ability to earn commission on every policy. 

  • Benefits: Medical, Dental, Vision, wellness program and more!

  • 401k Matching: $1 for $1 company match up to 6% of pay

  • Annual Incentive Plan: Eligibility to participate in AAA NCNU annual bonus plan

  • Paid Time Of: 17 days of PTO your first year + 9 Holidays annually

  • Community Impact:  24 hours provided per year designated for Volunteer work. 

  • Collaborative Environment: AAA will value your contribution to providing exceptional service to our members

 

Job Summary

Insurance Associates serve our Members by selling them the Property & Casualty and Roadside Assistance insurance that meets the Member’s needs. Individuals in this role are accountable for achieving assigned sales goals while providing an exceptional Member experience. Primary responsibilities include soliciting new business, serving existing insured Members, and retaining policies. Insurance Associates participate in promotions, events, marketing activities, and the cross-sell of AAA insurance products. Insurance Associates are professionals who guide our Members in the purchase of appropriate products and coverage under managerial supervision.

Essential Functions 

  • Uses sales techniques and strong product knowledge to identify customer-specific needs to generate new sales, retain existing insureds and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.

  • Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Agent’s manager.

  • Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.

  • Establishes rapport with the insured that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.

  • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.

  • Responds to customer inquiries and requests relating to insurance products and membership.

  • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.

  • Responds to customer inquiries and requests relating to insurance products and membership.

  • Researches and resolves complex customer service issues. Often assists the insured in initiating the first notice of loss on claims

 

Education & Experience/Licenses & Certification

  • High school diploma or GED required. Bachelor's degree in a relevant field preferred.

  • 2 to 4 years of sales experience preferred.

  • Insurance industry experience or knowledge preferred.

  • Knowledge of desktop systems including but not limited to Microsoft Office software applications.

  • Ability to acquire an unrestricted state issued license(s) required to place property and casualty insurance within forty-five (45) calendar days of hire. Active required license(s) preferred.

#IASales

 

Apply Today

Insurance Associate

San Jose, California

AAA has immediate opportunities for motivated individuals to join our team of Insurance Sales Associates.

 

Why work for us?

  • Paid Training: $23.00 during our the training period. Extensive training program will help ensure a seamless transition into an Insurance Agent position. 

  • Licensing Assistance: AAA provides/ will reimburse the costs of licensure 

  • Advancement Opportunities: Opportunity to advance within the first 90 days 

  • No Overhead Costs: W-2 structure with dedication space in a AAA NCNU branch

  • Compensation: Generous commission structure with the ability to earn commission on every policy. 

  • Benefits: Medical, Dental, Vision, wellness program and more!

  • 401k Matching: $1 for $1 company match up to 6% of pay

  • Annual Incentive Plan: Eligibility to participate in AAA NCNU annual bonus plan

  • Paid Time Of: 17 days of PTO your first year + 9 Holidays annually

  • Community Impact:  24 hours provided per year designated for Volunteer work. 

  • Collaborative Environment: AAA will value your contribution to providing exceptional service to our members

 

Job Summary

Insurance Associates serve our Members by selling them the Property & Casualty and Roadside Assistance insurance that meets the Member’s needs. Individuals in this role are accountable for achieving assigned sales goals while providing an exceptional Member experience. Primary responsibilities include soliciting new business, serving existing insured Members, and retaining policies. Insurance Associates participate in promotions, events, marketing activities, and the cross-sell of AAA insurance products. Insurance Associates are professionals who guide our Members in the purchase of appropriate products and coverage under managerial supervision.

Essential Functions 

  • Uses sales techniques and strong product knowledge to identify customer-specific needs to generate new sales, retain existing insureds and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.

  • Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Agent’s manager.

  • Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.

  • Establishes rapport with the insured that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.

  • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.

  • Responds to customer inquiries and requests relating to insurance products and membership.

  • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.

  • Responds to customer inquiries and requests relating to insurance products and membership.

  • Researches and resolves complex customer service issues. Often assists the insured in initiating the first notice of loss on claims

 

Education & Experience/Licenses & Certification

  • High school diploma or GED required. Bachelor's degree in a relevant field preferred.

  • 2 to 4 years of sales experience preferred.

  • Insurance industry experience or knowledge preferred.

  • Knowledge of desktop systems including but not limited to Microsoft Office software applications.

  • Ability to acquire an unrestricted state issued license(s) required to place property and casualty insurance within forty-five (45) calendar days of hire. Active required license(s) preferred.

#IASales

 

Apply Today

Insurance Sales Agent

Farmington, Utah

We're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service. We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.


We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Why work for us?

  • Licensing Assistance – If unlicensed, AAA will reimburse the costs of licensure

  • Training – You’ll attend a thorough, comprehensive, two week training program

  • No Overhead Costs – W-2 structure with dedication space in a AAA branch

  • Benefits – Medical, Dental, Vision, wellness program and more!

  • 401k Matching – $1 for $1 company match up to 6% of pay

  • Annual Incentive Plan – Eligibility to participate in AAA annual bonus plan

  • Paid Time Off – 17 days your first year + nine holidays annually + 24 hours per year designated for volunteer work

Essential Functions:

  • Uses sales techniques and strong product knowledge to identify customer-specific needs to generate new sales, retain existing insureds and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.

  • Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Agent’s manager.

  • Conduct insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.

  • Establishes rapport with the insured that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.

  • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.

  • Responds to customer inquiries and requests relating to insurance products and membership.

  • Researches and resolves complex customer service issues. Often assists the insured in initiating the first notice of loss on claims.

Knowledge/Skills/Abilities:

  • Strong sales skills with a history of effectively developing, tracking, following up on and closing leads.

  • Advanced consultative selling techniques utilizing thorough product knowledge.

  • Knowledge of desktop systems including but not limited to Microsoft Office software applications.

Education & Experience/Licenses & Certifications:

  • High School Diploma or GED required. Bachelor's degree in a relevant field preferred.

  • 3 to 5 years of relevant sales or insurance industry work experience required.

  • Possesses or has the ability to possess active and unrestricted state issued license(s) required to place property and casualty insurance.

#IA Sales

Apply Today

Repair Technician II

Henderson, Nevada

Essential Functions

• Completes all automotive maintenance and repairs at an expert level: engine repair, gas and diesel, automatic transmission/transaxle diagnosis and repair, manual transmission/ transaxle diagnosis and repair, suspension and steering  diagnosis and repair, brakes diagnosis and repair, including ABS/ traction control, electrical diagnosis and repair, heating and air conditioning diagnosis and repair, engine performance diagnosis and repair.

• Assists all other Technicians in the shop as needed and oversees all comeback/recheck work for proper repair.

• Maintains in-depth knowledge of specialized skills, and continue to develop additional technical skills, to enable flexibility in work assignments.

• Maintains a clean, well-organized work area. Properly maintains tools and equipment and follow safety procedures as outlined in the safety information supplied by each equipment manufacturer and corporate safety policies.

• Organizes the work presented and plan for the highest efficiency in the performance of all job functions, including vehicle movement.

• Accurately performs repairs and maintenance on all vehicles presented in a professional manner, as specified in manufacturer-designed procedures or accepted industry practices.

• Accurately completes all paperwork, including, repair information on work orders, information for state and emission inspections, etc.

• Verifies repairs are properly completed by re-testing repaired system to ensure proper function and road tests vehicles, as necessary, to identify concerns or validate repair.

• Returns vehicle in clean condition; does not disturb personal property in the vehicle unless movement is required for repair procedures.

• Completely reviews repair orders with Service Advisor to ensure all repairs requested are completed.

• Obtains approval from Service Advisor, who will create an estimate and obtain customer approval before work begins. Submits written requests to the service advisor for approval to sell any additional items that are identified and determined to be worn or defective upon disassembly of a system or sub system.

Repair Technician II (CC02R2)

• Reads, understands and utilizes appropriate technical bulletins.

• Attends automotive classes’ seminars and meetings, as recommended by  management.

• Performs other related duties as required.

Knowledge/Skills/Abilities

• Advanced knowledge of PC-based automotive computer equipment and software applications.

• Effective organizational and analytical skills, along with effective written and oral communication skills to enable accurate completion of assignments and effective interaction with others.

• Ability to adjust work schedule and priorities to meet business needs.

• Bilingual communication skills (preferred)

Education & Experience / Licenses & Certification

• High school or equivalent required. Automotive trade school certification or equivalent preferred.

• Diagnostic skills

• Must be ASE Master Technician with L1 Certification

• EPA Certified in Refrigerant Recovery

• Advanced Smog License

• ASE A9,  and X1 a plus

• 5+ yrs experience inspecting and repairing cars and light trucks.

• Must possess and maintain a valid driver’s license with a satisfactory driving record and the ability to operate passenger vehicles and light and medium-duty trucks with automatic and manual transmissions.

Work Environment/Physical Requirements

Lifting and carrying tires and parts, weighing up to 50 pounds, several times a day; bending and kneeling to vacuum and clean vehicles; pushing cars several times a month; and climbing ladders to retrieve parts several times a day. Some exposure to loud noises every day for up to 30 minutes at a time from air tools and auto repair equipment. A percent of time is spent traveling by car to pick up parts.

Competency

Communication (Intermediate) Interpersonal Savvy (Intermediate) Customer Centricity (Intermediate) Time Management (Intermediate) Adaptive Learning (Intermediate) Problem Solving (Intermediate)

Apply Today

Insurance Associate

San Rafael, California

AAA has immediate opportunities for motivated individuals to join our team of Insurance Sales Associates.

 

Why work for us?

  • Paid Training: $23.00 hourly paid training. Extensive training program will help ensure a seamless transition into an Insurance Agent position. 

  • Licensing Assistance: AAA provides/ will reimburse the costs of licensure 

  • Advancement Opportunities: Opportunity to advance within the first 90 days 

  • No Overhead Costs: W-2 structure with dedication space in a AAA NCNU branch

  • Compensation: Generous commission structure with the ability to earn commission on every policy. 

  • Benefits: Medical, Dental, Vision, wellness program and more!

  • 401k Matching: $1 for $1 company match up to 6% of pay

  • Annual Incentive Plan: Eligibility to participate in AAA NCNU annual bonus plan

  • Paid Time Of: 17 days of PTO your first year + 9 Holidays annually

  • Community Impact:  24 hours provided per year designated for Volunteer work. 

  • Collaborative Environment: AAA will value your contribution to providing exceptional service to our members

 

Job Summary

Insurance Associates serve our Members by selling them the Property & Casualty and Roadside Assistance insurance that meets the Member’s needs. Individuals in this role are accountable for achieving assigned sales goals while providing an exceptional Member experience. Primary responsibilities include soliciting new business, serving existing insured Members, and retaining policies. Insurance Associates participate in promotions, events, marketing activities, and the cross-sell of AAA insurance products. Insurance Associates are professionals who guide our Members in the purchase of appropriate products and coverage under managerial supervision.

Essential Functions 

  • Uses sales techniques and strong product knowledge to identify customer-specific needs to generate new sales, retain existing insureds and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.

  • Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Agent’s manager.

  • Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.

  • Establishes rapport with the insured that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.

  • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.

  • Responds to customer inquiries and requests relating to insurance products and membership.

  • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.

  • Responds to customer inquiries and requests relating to insurance products and membership.

  • Researches and resolves complex customer service issues. Often assists the insured in initiating the first notice of loss on claims

 

Education & Experience/Licenses & Certification

  • High school diploma or GED required. Bachelor's degree in a relevant field preferred.

  • 2 to 4 years of sales experience preferred.

  • Insurance industry experience or knowledge preferred.

  • Knowledge of desktop systems including but not limited to Microsoft Office software applications.

  • Ability to acquire an unrestricted state issued license(s) required to place property and casualty insurance within forty-five (45) calendar days of hire. Active required license(s) preferred.

#IASales

           

Apply Today

Insurance Sales Agent

Phoenix, Arizona

We're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service. We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  

We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
 

Why work for us?

  • Paid Training- $15.00 hourly

  • Generous commission and bonus plan

  • Licensing Assistance

  • Training – You’ll attend a thorough, comprehensive, three week training program.

  • No Overhead Costs – W-2 structure with dedication space in a AAA Arizona branch

  • Benefits – Medical, Dental, Vision, wellness program and more!

  • 401k Matching – $1 for $1 company match up to 4% of pay

  • Annual Incentive Plan – Eligibility to participate in AAA Arizona annual bonus plan

  • Paid Time Off – Ten hours per month, ten holidays annually, 24 hours per year

Essential Functions

  • Uses sales techniques and strong product knowledge to identify customer-specific needs to generate new sales, retain existing insureds and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.

  • Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Agent’s manager.

  • Conduct insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.

  • Establishes rapport with the insured that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.

  • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.

  • Responds to customer inquiries and requests relating to insurance products and membership.

  • Researches and resolves complex customer service issues. Often assists the insured in initiating the first notice of loss on claims.

Knowledge/Skills/Abilities

  • Strong sales skills with a history of effectively developing, tracking, following up on and closing leads.

  • Advanced consultative selling techniques utilizing thorough product knowledge.

  • Knowledge of desktop systems including but not limited to Microsoft Office software applications.

Education & Experience/Licenses & Certification

  • High school diploma or GED required. Bachelor's degree in a relevant field preferred.

  • 1 year of sales or experience with the insurance industry preferred

  • 1-3 years of customer service experience

Apply Today

Travel Sales Counselor

Henderson, Nevada

We're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service. We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members. We're community minded, and celebrate the growth, development and successes of our diverse Team Members.

Essential Functions:

  • Sells International & Domestic vacation packages, cruises, tours, hotel, car rental, rail and air travel
  • Owns the relationship with the member from beginning to end of each travel related transaction
  • Researches, evaluates and compares appropriate AAA Travel Partner packages to match up with member needs for  the purpose of “delivering exceptional member experiences” in every transaction
  • Stays current with world events and latest travel industry developments and trends, and provides relevant information to members
  • Processes and interprets travel documents for members purchasing travel products with AAA and inform them of governmental requirements
  • Investigates and responds to travel-related member questions/complaints, and recommends solutions
  • Initiates contact with members and past customers to prospect for new business and encourages repeat business
  • Maintains minimum production goals in the following areas: Travel sales, sales of Travel Partner and proprietary products (i.e. Sojourns, AAA Vacations)
  • Cross-sells products and services (e.g., insurance (P&C, Life), new membership accounts, etc.)

Knowledge/Skills/Abilities:

  • Ability to clearly communicate (verbal and written) in English
  • Basic computer (e.g., Microsoft Word, Outlook, etc.) and industry specific applications (e.g., Galileo, VAX, etc.) and telephone skills
  • GDS experience required (Apollo/Galileo/Travelport)
  • Detailed knowledge of travel products
  • Knowledge of worldwide geography, the ability to read and interpret maps and brochures
  • Self-motivated sales drive and documented sales success
  • Ability to work efficiently both independently and as part of a team
  • Bilingual communication skills are a plus

Education & Experience / Licenses & Certifications:

  • 2 years of recent experience selling international and domestic travel services
  • Travel Institute certification as “CTA, CTC, or CTIE” preferred

Work Environment/Physical Requirements:

Works in an office environment sitting at a desk, table or computer workstation for extended periods of time. May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 70-80 percent of the time spent on the job involves the use of a personal computer.

Apply Today

MSC Customer Service Rep II

Clearfield, Utah

Job Description

We're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service.

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  

We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
 

Our senior level Customer Service Representatives are able to resolve all issues/concerns from members. Provides on the job training for less experienced workers, serves as a resource and subject matter expert for new employees, assists in resolving difficult issues. May serve as a backup to the Team Leader.

Essential Functions

  • Responds to member questions and inquiries.
  • Process member requests
  • Researches and resolves complex and sensitive customer service issues.
  • Researches and resolves customer complaints
  • Special projects as necessary.
  • Researches and resolves complex and sensitive customer service issues.
  • Able to provide training and training support.
  • Manages team in the absence of supervisor.
  • Keeps stats as needed by supervisor and department.

Knowledge/Skills/Abilities

  • Knowledge of available manuals, references, on-line tools, and the ability to locate information quickly.
  • Knowledge of AAA products, services and available software.
  • General office and PC skills
  • Ability to read and interpret maps
  • Strong communications, customer service and interpersonal skills to deal with members and respond to questions and explain/sell products and services.
  • Able to express oneself effectively over the telephone.
  • Good customer service and interpersonal skills to deal with members and respond to questions
  • Strong communications skills and ability to express ideas/suggestions.
  • Strong knowledge of AAA products, services, membership benefits and location of AAA district offices.
  • Knowledge of available resources and computer systems.
  • Basic reading, writing and mathematical skills.
  • Bilingual communication skills (preferred)

Education & Experience / Licenses & Certification

  • High School Diploma or GED
  • Minimum of 3 year’s experience in related field
  • 6 months Call Receive Dispatch or Membership experience
Apply Today

Gate Guard Community's

Scottsdale, Arizona

JOB SUMMARY:
Safeguard has been Protecting Arizona families and businesses for over 50 years, we are Arizona's largest locally-operated security provider. With an A+ Better Business Bureau Ranking, we prove every day that we love being there for and helping our clients. Working together with our clients and protecting what they value most, non-stop, is what we call "Safeguard is with you."

AAA Safeguard Security is looking for Community Access Gate Guards in Scottsdale/North Scottsdale, Carefree and Paradise valley areas to join our team! We have multiple shift positions open with opportunities for overtime!
 

ESSENTIAL FUNCTIONS:

Gate Guard will be responsible for overseeing the safe and secure operation of the entrance to a gated community including:
 

KNOWLEDGE AND SKILLS:

  • Provide vehicle access control services in a professional and proficient manner at all times to the residents of the manned gated communities
  • Provide a visual security presence (unarmed)
  • Monitor and authorize entrance and departure of residents and guests
  • Report daily activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences
  • Sort and distribute mail to incoming resident
  • Other tasks and duties as assigned
  • If required by the Officer-In-Charge, assist with the preparation of the weekly payroll summary and timecards for delivery to the Main Office on schedule
  • Proper completion to include content, numbering and logging of Incidents Reports
  • Proper use of all other forms associated with access control and/or gatehouse operations
  • Prepare and submit to the Officer-In-Charge necessary information/data for the preparation of the monthly “Gate Activity Report”
  • Assist in monitoring and maintaining gate supplies 

EDUCATION, CERTIFICATIONS/LICENSES

  • Must be at least 18 years old
  • Must obtain a valid and current Arizona Security Card Certification (Guard Card)
  • Ability to communicate clearly and effectively in English (both written and oral)
  • Must have a phone (home or cell)
  • Must have a friendly demeanor and great customer service skills
  • Must possess a valid AZ driver's license with a clean driving record of 3+ years
  • Be a high school graduate or have a GED

  • Possess effective customer service skills
  • Have a neat and professional appearance
  • Have reliable transportation
  • Must be able to pass a full criminal and background check, and drug test 

Type of position Full time

Compensation: $13/hr

What we offer; Medical, Dental Vision, 401k Match at 3%, AAA Membership, Vacation, PTO.

#CIN

Apply Today

Administrative Assistant - Front Desk

Scottsdale, Arizona

AAA recently acquired SafeGuard, the 11th largest smart home security company in the United States, with the vision to become the most trusted brand in this industry.  Safeguard, has been Protecting Arizona families and businesses for over 50 years; we are Arizona's largest locally-operated security provider. With an A+ Better Business Bureau Ranking, we prove every day that we love being there for and helping our customers.  We work hard to create an environment where you can thrive and use your skills and talents to help us deliver legendary Customer Service. You’ll help positively impact every homeowner and the communities that we serve, too.

The Front Desk Administrative Assistant will work cross functionally with departments to help complete tasks for accounts payable, access control, and marketing.

Responsibilities:

Preparing, documenting, and scanning permits, accounts payable checks with back up

Maintaining the lobby, break room, and conference rooms.

Audit of BTR licensing.

Manage incoming and outgoing mail.

Building maintenance is required, the proper trade is scheduled to complete the work.

Qualifications:

General understanding of clerical office functions

Computer literate

Excellent follow up and communication skills

Ability to problem solve and multi task.

High School Diploma

Working Environment/Physical Requirements:

This is an office desk position. Physical requirements include standing, sitting, bending and lifting (up to 20 pounds), exposure to moderate office noises.

#SAFE

Apply Today

Member Experience Generalist

Helena, Montana

We're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service. We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members. We're community minded, and celebrate the growth, development and successes of our diverse Team Members.

Why work for us?

  • Compensation – Competitive hourly base + incentives 

  • Benefits – Access to Medical, Dental, Vision, wellness program and more! 

  • 401k Matching – $1 for $1 company match up to 6% of pay 

  • Annual Incentive Plan – Eligibility to participate in AAA annual bonus plan 

  • Paid Time Off – Accrual of 17 PTO days per year, nine holidays annually, and 24 hours per year earmarked for volunteer activities 

Essential Functions

  • Performs three or more sales and/or operational functions at an expert level for NCNU members (DMV, cashiering, domestic travel, underwriting support) with expectations for leading and coaching team to maintain required service standards and vision and value behavior standards. Serves as first line of contact to resolve customer complaints, billing and other issues that Sales and Service Associate is incapable of resolving. 

  • Handles most complex questions and customer service functions. May work in multiple locations.

  • Provides team leadership and expertise in all NCNU products and services to achieve departmental goals and objectives.  Overcomes customer obstacles.

  • Promotes products and services through cross-sales and referrals. Tracks and monitors location goals.  Responsible for team sales and service results. Function as a champion of new products and initiatives (ex: launch of new credit card).  May facilitate staff meetings or team huddles.

  • Coordinates work flow and resources in a well-planned and organized manner.

  • Makes process improvement recommendations.  Shares information with others to enable them to successfully get results. Example, performs ad-hoc audits on procedures, required financial guidelines, security operations, compliance with training and coordination of completion of training. Identifies process improvement opportunities.

  • Keeps up to date on trends in areas of expertise.

  • Assumes office administrative and operational duties in absence of manager.

Knowledge/Skills/Abilities

  • Demonstrated sales and customer service skills

  • Ability to serve as front-line customer contact

  • Ability to find creative ways to overcome obstacles and exceed goals

  • Demonstrates team leadership and the ability to coach or lead a team, provide training and guidance to others

  • Strong written and verbal communication skills in person and over the phone

  • Accuracy and comfort handling money, making change, balancing cash drawer

  • Demonstrated personal computer skills, proficient in both reading and basic arithmetic

  • Bilingual communication skills (preferred)

  • Working knowledge of financial or membership organizations and their financial operations

Education & Experience / Licenses & Certifications

  • HS Diploma or GED required

  • Three years of sales or customer service experience in a lead capacity required

  • Experience working with sales goals required

  • Valid driver's license and fingerprinting may be required

  • P&C licensing may be required

#MEA

Apply Today

Insurance Sales Agent

Cheyenne, Wyoming

We're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service. We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members. ​​​We're  community minded, and celebrate the growth, development and successes of our diverse Team Members.

Whether you’re just starting your journey or looking to grow your career, we’ll support you every step of the way.

Why work for us?

  • Licensing Assistance – If unlicensed, AAA MWG will reimburse the costs of licensure

  • Training – You’ll attend a thorough, comprehensive, two week training program

  • No Overhead Costs – W-2 structure with dedication space in a AAA branch

  • Benefits – Medical, Dental, Vision, wellness program and more!

  • 401k Matching – $1 for $1 company match up to 6% of pay

  • Annual Incentive Plan – Eligibility to participate in AAA MWG annual bonus plan

  • Paid Time Off – 17 days your first year + nine holidays annually + 24 hours per year designated for volunteer work

Essential Functions:

  • Uses sales techniques and strong product knowledge to identify customer-specific needs to generate new sales, retain existing insureds and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.

  • Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Agent’s manager.

  • Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.

  • Establishes rapport with the insured that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.

  • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.

  • Responds to customer inquiries and requests relating to insurance products and membership.

  • Researches and resolves complex customer service issues. Often assists the insured in initiating the first notice of loss on claims.

Knowledge/Skills/Abilities:

  • Strong sales skills with a history of effectively developing, tracking, following up on and closing leads.

  • Advanced consultative selling techniques utilizing thorough product knowledge.

  • Knowledge of desktop systems including but not limited to Microsoft Office software applications.

Education & Experience/Licenses & Certifications:

  • 3+ years of relevant sales or insurance industry work experience required.

  • Possesses or has the ability to possess active and unrestricted state issued license(s) required to place property and casualty insurance.

#IA

#LIS

Apply Today

Job Posting Title Tow Truck Driver Open House Hiring Event

San Rafael, California

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

AAA Club Owned Fleet Open House Hiring Event!!

Pre-register by applying below

Date: Thursday, November 14th, from 10am to 2pm

Location:  

428 Irwin Street
San Rafael, CA 94901 

Please pre-register by applying today!

Walk-ins welcome!

Be sure to bring a copy of your resume and dress for success for an opportunity to meet directly with hiring managers.

Why work for us?

  • Great Pay - $21.96/hour + a 5% increase at 6 months

  • Training – You’ll attend a thorough, comprehensive, three week training program

  • Benefits – Medical, Dental, Vision, wellness program and more!

  • 401k Matching – $1 for $1 company match up to 6% of pay

  • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan

  • Paid Time Off – Ten hours per month, ten holidays annually, one floating holiday and 24 hours per year earmarked for volunteer activities

  • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

We are looking for candidates with:

  • Excellent customer service skills!   

  • Flexibility to work swing shift and weekends

  • Ability to drive a manual/automatic shift vehicle

  • Customer service skills and the ability to interact with a wide-range of people

  • Basic automotive knowledge and at least 6 years’ experience operating a motor vehicle with a valid driver's license

  • Basic computer knowledge

  • Bilingual communication skills a plus

  • High School Diploma or GED equivalent required

  • Vocational technical automotive training/certification or equivalent experience (preferred)

Essential Functions

  • Driving and operating a service vehicle (i.e. loading/towing vehicles, flat tire changes, lock-out, fuel delivery services, etc.)

  • On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving

  • Utilizing on-board computer, radio communications, and mapping systems

  • Completion of daily paperwork (i.e. call-logs, battery invoices, cash receipts, etc.)

  • Inspecting and submitting maintenance reports of company vehicles for safe and efficient operation

  • Education and training. I.E.:  AAA Compliance Training, RPST,TSAAC, Lock-out, PSP, Battery Service Training

Work Environment/Physical Requirements

Works outdoors at vehicle sites when servicing vehicles. Lifting and carrying tires and parts, weighing up to 50 pounds, several times a day; bending, kneeling and stooping as required for service calls. Works in all weather and all traffic conditions. Vehicle recovery sites may be wet, messy and hazardous.  Service Providers are required to provide a photograph for identification purposes.

#ERSDriver

#Chi

Apply Today

Insurance Sales Agent

Henderson, Nevada

We're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service. We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
 

Why work for us?

  • Licensing Assistance – If unlicensed, AAA NCNU will reimburse the costs of licensure

  • Training – You’ll attend a thorough, comprehensive, two week training program

  • No Overhead Costs – W-2 structure with dedicated space in a AAA branch

  • Benefits – Medical, Dental, Vision, wellness program and more!

  • 401k Matching – $1 for $1 company match up to 6% of pay

  • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan

  • Paid Time Off – 17 days your first year + nine holidays annually + 24 hours per year designated for volunteer work

Essential Functions:

  • Uses sales techniques and strong product knowledge to identify customer-specific needs to generate new sales, retain existing insureds and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.

  • Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Agent’s manager.

  • Conduct insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.

  • Establishes rapport with the insured that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.

  • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.

  • Responds to customer inquiries and requests relating to insurance products and membership.

  • Researches and resolves complex customer service issues. Often assists the insured in initiating the first notice of loss on claims.

Knowledge/Skills/Abilities:

  • Strong sales skills with a history of effectively developing, tracking, following up on and closing leads.

  • Advanced consultative selling techniques utilizing thorough product knowledge.

  • Knowledge of desktop systems including but not limited to Microsoft Office software applications.

Experience & Licenses/Certifications:

  • 3 to 5 years of relevant sales or insurance industry work experience required.

  • Possesses or has the ability to possess active and unrestricted state issued license(s) required to place property and casualty insurance.

#IA

Apply Today

Insurance Sales Agent

Anchorage, Alaska

We're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service. We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
 

Why work for us?

  • Licensing Assistance – If unlicensed, AAA MWG will reimburse the costs of licensure

  • Training – You’ll attend a thorough, comprehensive, two week training program

  • No Overhead Costs – W-2 structure with dedication space in a AAA branch

  • Benefits – Medical, Dental, Vision, wellness program and more!

  • 401k Matching – $1 for $1 company match up to 6% of pay

  • Annual Incentive Plan – Eligibility to participate in AAA MWG annual bonus plan

  • Paid Time Off – 17 days your first year + 9 holidays annually + 24 hours per year designated for volunteer work

Essential Functions:

  • Uses sales techniques and strong product knowledge to identify customer-specific needs to generate new sales, retain existing insureds and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.

  • Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Agent’s manager.

  • Conduct insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.

  • Establishes rapport with the insured that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.

  • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.

  • Responds to customer inquiries and requests relating to insurance products and membership.

  • Researches and resolves complex customer service issues. Often assists the insured in initiating the first notice of loss on claims.

Knowledge/Skills/Abilities:

  • Strong sales skills with a history of effectively developing, tracking, following up on and closing leads.

  • Advanced consultative selling techniques utilizing thorough product knowledge.

  • Knowledge of desktop systems including but not limited to Microsoft Office software applications.

Experience/Licenses & Certifications:

  • 3 to 5 years of relevant sales or insurance industry work experience required.

  • Possesses or has the ability to possess active and unrestricted state issued license(s) required to place property and casualty insurance.

#IA

#LIS

Apply Today

Fire Sprinkler Inspection Technician

Scottsdale, Arizona

    ESSENTIAL FUNCTIONS:

    • Perform complex fire sprinkler system fire alarm inspections, identifying deficiencies and upgrade opportunities. Assist in training level 1 technicians.
    • Perform complex fire sprinkler system repairs, maintenance, and upgrades.
    • Maintain relationship with municipal and state fire authorities for licensing and inspections. Interface with the monitoring center manager and supervisors.
    • Maintain relationships with major accounts and multi-location accounts to ensure satisfaction and retention. Interface with the sales departments to address current service issues and plan support for future growth.

    KNOWLEDGE AND SKILLS:

    • Two or more years in the installation and/or service of fire sprinkler systems.
    • Experience installation and/or service of fire sprinkler systems.
    • Strong customer service communication and conflict resolution skills.
    • Experience in the inspection of fire sprinkler and life safety systems.
    • Technical knowledge of fire, life safety, and sprinkler system design and operation is required.
    • Strong written and verbal communication skills.

    EDUCATION, COMPETENCIES, CERTIFICATIONS/LICENSES:

    • Must qualify for state alarm agent license.
    • Knowledge of life safety and electrical codes.
    • Equipment manufacturer’s training and/or certifications are desirable.
    • Computer / tablet literacy.

    Benefits: Medical/Dental/Vision, 401k matching 3%, Life Insurance, 9 paid holidays, & PTO 3 Weeks.

    #SAFE

    Apply Today

    Member Experience Branch Team Leader

    Henderson, Nevada

    At AAA our branches are where we make good on our promises. A successful Team Lead has a highly developed understanding of how to utilize all branch resources to deliver outstanding Member experiences and foster a team culture of performance excellence with heart. This career level position is responsible for supervising the operational and sales functions of Team Members with minimal supervision, including branch operations, individual Team Member development, and the planning and execution of sales and marketing strategy.

    Essential Functions:

    • Supports the recruiting, training, onboarding and scheduling of Branch Team Members
    • Supports Team Member goal setting, Team performance feedback, training, evaluation and performance documentation.
    • Drives for results through direct sales and supervision of assigned branch to achieve assigned goals
    • Pulls and distributes sales reports for tracking and performance measurement
    • Assumes responsibility of the branch in absence of manager
    • Ensures compliance with AAA policies, procedures, standards and regulations
    • Coordinates scheduling of facility requests within assigned budgets for the branch, including but not limited to: security, office supply, and building maintenance

    Knowledge/Skills/Abilities:

    • Excellent written and verbal communication skills
    • Demonstrated track record of successful business decision making, planning, and problem solving
    • Highly developed leadership skills, quantitative and analytical skills with a proven ability to make data-driven decisions
    • Strong change management skills and the ability to operate in an environment of ambiguity
    • Broad knowledge of Property & Casualty insurance, membership sales and service,  and branch operations including industry trends, key drivers of business revenue
    • Outstanding sales and Member service skills and the ability to transfer these skills to others
    • Strong computer skills, including proficiency with the Google Apps Suite  (Sheets, Docs, Drive, Slides)

    Experience & Licenses/Certifications:

    • Minimum 2-3 years of Supervisory experience in Travel Sales, DMV Services, Insurance Sales or the retail/service industries required.
    • Demonstrated experience exceeding individual goals while driving others to exceed goals required.
    • Valid Driver's License may be required.
    • P&C Licensing required.

    Work Environment/Physical Requirements:

    Works in an office environment sitting at a desk, table or computer workstation for extended periods of time. May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

    Apply Today

    Roadside Customer Service Specialist

    Clearfield, Utah

    Job Summary:

    Call Receiver provides courteous and professional assistance in responding to member requests for Roadside Assistance for our high volume member service center. We are currently hiring for full time swing shift positions.

     

    WHY WORK FOR US?

    • Great Pay - $14.50/hour  with the opportunity for increases when performance skills  blocks are achieved

    • Training – You’ll attend a thorough, comprehensive, 6 week training program

    • Benefits – Medical, Dental, Vision, wellness program and more!

    • 401k Matching – $1 for $1 company match up to 6% of pay

    • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan

    • Paid Time Off – Ten hours per month, ten holidays annually, one floating holiday and 24 hours per year earmarked for volunteer activities

    • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

    • Onsite Gym

     

    ESSENTIAL FUNCTIONS:

    • Call Receiver’s provide courteous and professional assistance in response to members requests for Roadside Assistance in a high volume call center.

    • You must properly answer and enter information into the system for each incoming telephone call.

    • On every call you must deliver extraordinary customer service to our Members, using sound business judgment and accurately answering questions by applying department policies while using all provided resources.

    • Accurately enter all information provided by our Members to ensure proper service is rendered.

    • Set proper expectations with our Members to ensure their complete understanding of the services they will be given.

    • Demonstrate empathy when dealing with Members in high stress situations.

    • Ensure Members are fully aware of products available to them to enhance the Member’s experience for each and every Member’s individual situation. (upgrading coverage, etc.)

     

    KNOWLEDGE/SKILLS/ABILITIES​:

    • Clear verbal and written communication

    • Data entry skills, typing (35 wpm minimum), computer, telephone and basic math

    • Passion for customer service

    • Ability to use a navigation system (Google maps, iOS Maps, Waze… etc.)

    • Ability to work weekends and holidays as necessitated by business and/or weather conditions

    • Ability to cope in a professional manner with a fast work pace and time pressure

    #MOR

    Apply Today

    Member Experience Associate - Bilingual Spanish

    Vacaville, California

    We're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service. We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
     

    Why work for us?

    • Benefits – Access to Medical, Dental, and Vision program and more! 
    • 401k Matching – $1 for $1 company match up to 6% of pay 
    • Annual Incentive Plan – Eligibility to participate in AAA annual bonus plan 
    • Paid Time Off – Accrual of 17 PTO days your first year, nine paid holidays annually, and 24 hours earmarked for volunteer activities 

    Essential Functions:

    • Exhibits AAA guiding principles and core values

    • Performs routine sales, service and operational functions for AAA Members including; DMV, cashiering, auto travel, notary and insurance sales support, with expectations for maintaining required standards, policies and procedures

    • Understands and actively promotes products and services to achieve individual goals in support of meeting organization goals and objectives 

    • Overcomes obstacles that create barriers to Team Member or branch efforts

    • Identifies process improvement opportunities and proposes solutions

    • Acts as an agent for change while promoting AAA’s guiding principles and core values

    Knowledge/Skills/Abilities:

    • Demonstrates sales and service skills. Able to effectively interact, face-to-face, with new, prospective and existing Members.

    • Accuracy and comfort handling money, making change, balancing cash drawer.

    • Good computer skills, proficient in both reading and basic arithmetic.

    • Good written and verbal communication skills in person and over the phone.

    • Ability to multitask in response to requests, requirements and Member/Team Member expectations. Ability to accept feedback and correct course as necessary.

    • Bilingual (Spanish) preferred

    Experience & Licenses/Certifications:

    • High School Diploma or GED required

    • Two years of sales or customer service experience required

    • Experience working with sales and service standards and goals

    • Current & valid Driver's License with clean history may be required

    • Bonding and fingerprinting may be required

    • P&C Licensing may be required

    Work Environment/Physical Requirements:

    Works in a variety of office environments where standing, walking or sitting at a desk, table or computer workstation may be required for extended periods of time. May travel by car, plane or other form of transportation to attend business meetings or conferences. May be required to work in one or more locations in a defined service area. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

    #MEA

    Apply Today

    Automotive Repair Technician

    Henderson, Nevada

    At AAA, we strive to put our Members first and take care of their total automotive needs. We're on a mission to expand our Club Owned Repair business and are opening a new location in Henderson, Nevada!

    Why AAA?

    • Competitive hourly and flat rate pay with an annual incentive plan

    • $2500 Sign-On bonus

    • Exceptional benefits within 30 days of hire, to include 401k matching

    • 15 Paid Days off and no Sunday work hours

    • Tuition reimbursement for receiving additional ASE certifications

    • A free AAA Membership and numerous employee discounts

    • Advancement Opportunities

    What You'll Do

    Perform some level of automotive repair and or service under direct supervision and are accountable for production. Provides some assistance and guidance to other technicians. Does not directly supervise but may provide feedback to supervisor or Lead Technician. Employees must supply their own tools and uses shop supplied diagnostic equipment.

    • Completes all automotive maintenance and repairs at an expert level: engine repair, gas and diesel, automatic transmission/transaxle diagnosis and repair, manual transmission/ transaxle diagnosis and repair, suspension and steering  diagnosis and repair, brakes diagnosis and repair, including ABS/ traction control, electrical diagnosis and repair, heating and air conditioning diagnosis and repair, engine performance diagnosis and repair.

    • Assists all other Technicians in the shop as needed and oversees all comeback/recheck work for proper repair.

    • Maintains in-depth knowledge of specialized skills, and continue to develop additional technical skills, to enable flexibility in work assignments.

    • Maintains a clean, well-organized work area. Properly maintain tools and equipment and follow safety procedures as outlined in the safety information supplied by each equipment manufacturer and corporate safety policies.

    • Organizes the work presented and plan for the highest efficiency in the performance of all job functions, including vehicle movement.

    • Accurately performs repairs and maintenance on all vehicles presented in a professional manner, as specified in manufacturer-designed procedures or accepted industry practices.

    • Accurately completes all paperwork, including, repair information on work orders, information for state and emission inspections, etc.

    • Verifies repairs are properly completed by re-testing repaired system to ensure proper function and road tests vehicles, as necessary, to identify concerns or validate repair.

    • Returns vehicle in clean condition; does not disturb personal property in the vehicle unless movement is required for repair procedures.

    What You Have

    • Advanced knowledge of PC-based automotive computer equipment and software applications.

    • Effective organizational and analytical skills, along with effective written and oral communication skills to enable accurate completion of assignments and effective interaction with others.

    • Ability to adjust work schedules and priorities to meet business needs.

    • Bilingual communication skills (preferred)

    What you've done

    • High school or equivalent required. Automotive trade school certification or equivalent preferred.

    • 2-5 yrs experience inspecting, diagnosing and repairing cars and light trucks.

    • ASE Master Technician with L1 Certification. ASE A9 and X1 a plus but not required

    • EPA Certified in Refrigerant Recovery

    • Advanced Smog License a plus but not required

    • Must possess and maintain a valid driver’s license with a satisfactory driving record and the ability to operate passenger vehicles and light and medium-duty trucks with automatic and manual transmissions.

    PHYSICAL DEMANDS: Required by the Americans with Disabilities Act (ADA).

    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk and hear, required to sit, occasionally required to stand and walk; use and to finger, handle, or feel; and reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, peripheral vision and the ability to focus. Identify specific hazards as necessary (use of chemicals, equipment, driving).

    May be exposed to chemicals, pneumatic air, electrical, lifting, tripping and/or falling, drives member and/or company vehicle.

    #AUTO

    Apply Today