Careers

Join our team of change makers

We’re looking for bright, passionate, and collaborative people to join
our tight-knit team as we innovate in the spirit of service. If this
sounds like you, let’s talk. Email us at careers@a3ventures.co.

Certified Auto Technician

Phoenix, Arizona

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.


 

Why Work For Us?

  • 12 Valley locations and 2 Tucson locations,
  • Sign on Bonus - $2,500
  • Great Pay – Up to $35hr, Hourly Pay, Wrench Rate with bonus and incentive plans
  • Exceptional benefits within 30 days of hire, with employee contribution to medical/Dental/Vision premiums
  • 401K Matching $1 to $1 up to 4% annually
  • Annual bonus and Merit increases
  • 15 Paid Days, rotating Saturdays and no Sunday work hours (20 days after 1 year)
  • Tuition reimbursement for additional ASE Certifications
  • Clean well equipped shops with high car count
  • A free AAA Membership and numerous employee discount

Summary: 

 

Essential Functions

  • Complete vehicle inspection form and vehicle diagnostic form and submit to service advisor.

  • Successfully complete automotive service and repair work qualified to preform.

  • Perform work according to safety guidelines.

  • Inspect vehicles for additional needed repairs or maintenance and recommend them to the service advisors for sale to customers.

Knowledge/Skills/Abilities 

  • Common knowledge of vehicle components and the common reasons for vehicle failure

  • Demonstrates problem solving and listening skills to evaluate member safety as well as the ability to discern safety issues and respond appropriately

  • Participate in ongoing training as assigned by management.

  • Study technical bulletins, industry magazines, and technical web sites. 

 

Education & Experience/Licenses & Certification

 

  • Valid Driver’s license and current 39 month driving record. 

  • 2 ASE Certifications required or equivalent experience.

  • Candidates will be considered if there certifications have expired within the last 2 years. 

  • Candidate will be required to re-certify in at least 2 areas at the next testing cycle as a condition of employment. 

  • Technical Training

Work Environment/Physical Requirements

 

Works outdoors at vehicle sites when servicing vehicles. Lifting and carrying tires and parts, weighing up to 50 pounds, several times a day; bending, kneeling and stooping as required for service calls. Works in all weather and all traffic conditions. Vehicle recovery sites may be wet, messy and hazardous. 

Physical Demands: Required by the Americans with Disabilities Act (ADA).
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions o this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk and hear, required to sit, occasionally required to stand and walk; use and to finger, handle, or feel; and reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, peripheral vision and the ability to focus. Identify specific hazards as necessary (use of chemicals, equipment, driving).

May be exposed to chemicals, pneumatic air, electrical, lifting, tripping and/or falling, drives member and/or company vehicle.

#MCC

Apply Today

Insurance Associate

Billings, Montana

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Why work for us?

  • Paid Training – Paid training. Extensive training program will help ensure a seamless transition into an Insurance Agent position. 
  • Licensing Assistance – AAA will reimburse a portion of the costs of licensure.
  • Advancement Opportunities – Opportunity to advance to an Insurance Agent within the first 60 days. 
  • No Overhead Costs – W-2 structure with dedication space in a AAA NCNU branch.
  • Compensation – Generous commission structure with the ability to earn commission on every policy. 
  • Benefits – Medical, Dental, Vision, wellness program and more!
  • 401k Matching – $1 for $1 company match up to 6% of pay.
  • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan.
  • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.
  • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

Summary:

Insurance Associates serve our Members by selling Property & Casualty and Roadside Assistance insurance that meets the Member’s needs.

Essential Functions

  • Uses sales techniques and product knowledge to identify customer-specific needs to generate new sales, retain existing insured’s and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.
  • Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Associate’s manager.
  • Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.
  • Consistently provides all Members with a sales and service experience that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.
  • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.
  • Responds to customer inquiries and requests relating to insurance products and membership.
  • Researches and resolves customer service issues. Often assists the insured in initiating the first notice of loss on claims.

 

Education & Experience/Licenses & Certification

  • High school diploma or GED required. Bachelor's degree in a relevant field preferred.

  • 2 to 4 years of sales experience preferred.

  • Currently possesses, or has the ability to acquire unrestricted state issued license(s) required to place property and casualty insurance within twenty-one (21) calendar days of start date. Depending on start date,  active property and casualty license(s) may be required.

#IA

            

Apply Today

Insurance Associate

Hayward, California

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Why work for us?

  • Paid Training – Paid training. Extensive training program will help ensure a seamless transition into an Insurance Agent position. 
  • Licensing Assistance – AAA will reimburse a portion of the costs of licensure.
  • Advancement Opportunities – Opportunity to advance to an Insurance Agent within the first 60 days. 
  • No Overhead Costs – W-2 structure with dedication space in a AAA NCNU branch.
  • Compensation – Generous commission structure with the ability to earn commission on every policy. 
  • Benefits – Medical, Dental, Vision, wellness program and more!
  • 401k Matching – $1 for $1 company match up to 6% of pay.
  • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan.
  • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.
  • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

Summary:

Insurance Associates serve our Members by selling Property & Casualty and Roadside Assistance insurance that meets the Member’s needs.

Essential Functions

  • Uses sales techniques and product knowledge to identify customer-specific needs to generate new sales, retain existing insured’s and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.
  • Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Associate’s manager.
  • Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.
  • Consistently provides all Members with a sales and service experience that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.
  • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.
  • Responds to customer inquiries and requests relating to insurance products and membership.
  • Researches and resolves customer service issues. Often assists the insured in initiating the first notice of loss on claims.

 

Education & Experience/Licenses & Certification

  • High school diploma or GED required.

  • 2 to 4 years of sales experience preferred.

  • Currently possesses, or has the ability to acquire unrestricted state issued license(s) required to place property and casualty insurance within twenty-one (21) calendar days of start date. Depending on start date,  active property and casualty license(s) may be required.

#IA

            

Apply Today

Insurance Sales Associate

Dublin, California

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Why work for us?

  • Paid Training – Paid training. Extensive training program will help ensure a seamless transition into an Insurance Agent position. 
  • Licensing Assistance – AAA will reimburse a portion of the costs of licensure.
  • Advancement Opportunities – Opportunity to advance to an Insurance Agent within the first 60 days. 
  • No Overhead Costs – W-2 structure with dedication space in a AAA NCNU branch.
  • Compensation – Generous commission structure with the ability to earn commission on every policy. 
  • Benefits – Medical, Dental, Vision, wellness program and more!
  • 401k Matching – $1 for $1 company match up to 6% of pay.
  • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan.
  • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.
  • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

Summary:

Insurance Associates serve our Members by selling Property & Casualty and Roadside Assistance insurance that meets the Member’s needs.

Essential Functions

  • Uses sales techniques and product knowledge to identify customer-specific needs to generate new sales, retain existing insured’s and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.
  • Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Associate’s manager.
  • Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.
  • Consistently provides all Members with a sales and service experience that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.
  • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.
  • Responds to customer inquiries and requests relating to insurance products and membership.
  • Researches and resolves customer service issues. Often assists the insured in initiating the first notice of loss on claims.

 

Education & Experience/Licenses & Certification

  • High school diploma or GED required. Bachelor's degree in a relevant field preferred.

  • 2 to 4 years of sales experience preferred.

  • Currently possesses, or has the ability to acquire unrestricted state issued license(s) required to place property and casualty insurance within twenty-one (21) calendar days of start date. Depending on start date,  active property and casualty license(s) may be required.

#IA

            

Apply Today

Insurance Sales Associate

Tucson, Arizona

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Why work for us?

  • Paid Training – Paid training. Extensive training program will help ensure a seamless transition into an Insurance Agent position. 

  • Licensing Assistance – AAA will reimburse a portion of the costs of licensure.

  • Advancement Opportunities – Opportunity to advance to an Insurance Agent within the first 60 days. 

  • No Overhead Costs – W-2 structure with dedication space in a AAA branch.

  • Compensation – Generous commission structure with the ability to earn commission on every policy. 

  • Benefits – Medical, Dental, Vision, wellness program and more!

  • 401k Matching – $1 for $1 company match up to 4% of pay.

  • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan.

  • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.

  • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

Summary:

Insurance Associates serve our Members by selling Property & Casualty and Roadside Assistance insurance that meets the Member’s needs.

Essential Functions

  • Uses sales techniques and product knowledge to identify customer-specific needs to generate new sales, retain existing insured’s and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.

  • Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Associate’s manager.

  • Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.

  • Consistently provides all Members with a sales and service experience that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.

  • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.

  • Responds to customer inquiries and requests relating to insurance products and membership.

  • Researches and resolves customer service issues. Often assists the insured in initiating the first notice of loss on claims.

 

Education & Experience/Licenses & Certification

  • High school diploma or GED required. Bachelor's degree in a relevant field preferred.

  • 2 to 4 years of sales experience preferred.

  • Currently possesses, or has the ability to acquire unrestricted state issued license(s) required to place property and casualty insurance within twenty-one (21) calendar days of start date. Depending on start date,  active property and casualty license(s) may be required.

#IA

            

Apply Today

Insurance Sales Associate

North Las Vegas, Nevada

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Why work for us?

  • Paid Training – Paid training. Extensive training program will help ensure a seamless transition into an Insurance Agent position. 

  • Licensing Assistance – AAA will reimburse a portion of the costs of licensure.

  • Advancement Opportunities – Opportunity to advance to an Insurance Agent within the first 60 days. 

  • No Overhead Costs – W-2 structure with dedication space in a AAA NCNU branch.

  • Compensation – Generous commission structure with the ability to earn commission on every policy. 

  • Benefits – Medical, Dental, Vision, wellness program and more!

  • 401k Matching – $1 for $1 company match up to 6% of pay.

  • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan.

  • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.

  • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

Summary:

Insurance Associates serve our Members by selling Property & Casualty and Roadside Assistance insurance that meets the Member’s needs.

Essential Functions

  • Uses sales techniques and product knowledge to identify customer-specific needs to generate new sales, retain existing insured’s and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.

  • Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Associate’s manager.

  • Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.

  • Consistently provides all Members with a sales and service experience that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.

  • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.

  • Responds to customer inquiries and requests relating to insurance products and membership.

  • Researches and resolves customer service issues. Often assists the insured in initiating the first notice of loss on claims.

 

Education & Experience/Licenses & Certification

  • High school diploma or GED required. Bachelor's degree in a relevant field preferred.

  • 2 to 4 years of sales experience preferred.

  • Currently possesses, or has the ability to acquire unrestricted state issued license(s) required to place property and casualty insurance within twenty-one (21) calendar days of start date. Depending on start date,  active property and casualty license(s) may be required.

#IA

            

Apply Today

Master Auto Repair Technician - $2500 sign on bonus

Phoenix, Arizona

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Job Profile Summary

This position is responsible for the technical service and or repair of vehicles as assigned by the service advisor or Manager. They will ensure quality service and repair is provided to all members and non-members vehicles. Team Members must supply their own tools and shop supplied diagnostic and service equipment.


Why Work For Us?

  • 12 Valley locations and 2 Tucson locations,
  • Sign on Bonus - $2,500
  • Great Pay – Up to $35 hr, Hourly Pay, Flat Rate with bonus and incentive plans
  • Exceptional benefits within 30 days of hire, with employee contribution to medical/Dental/Vision premiums
  • 401K Matching $1 to $1 up to 4% annually
  • Annual bonus
  • 15 Paid Days off and no Sunday work hours (20 days after 1 year)
  • Tuition reimbursement for additional ASE Certifications
  • Clean well equipped shops with high car count
  • A free AAA Membership and numerous employee discount

Job Responsibilities:

  • Performs work that is indicated on Approved Repair Orders.
  • Performs only needed and or customer requested services on vehicles. 
  • Performs all repairs according to MAP (Motorist Assurance Program), OEM (Original Equipment Manufacturers) or accepted industry standard procedures
  • Assures all repairs are for the benefit of the member/customer. 
  • Test drives all vehicles when practical for any/all performance or drivability concerns before performing work
  • Exception: when unsafe or vehicle not driveable
  • Retest drives after repairs completed to verify that repair solved defined problems
  • Maintains clean and safe work environment; cleans spills and debris immediately to reduce hazards
  • Maintain company provided equipment and machinery
  • Follows company and industry safety rules and regulations
  • Reports all unsafe conditions to supervisor including but not limited to lifts, overhead doors, and equipment
  • Attends all required training, seeks additional training to maintain and increase effectiveness
  • Keeps up to date on industry trends and repair procedures. 
  • Attends and successfully completes at least 24 hours of continuing auto repair training per year sponsored and/or provided by the club. 
  • Maintains customer vehicles in regard to cleanliness and does not tune or otherwise adjust any controls within the vehicle.
  • Verifies as soon as practicable that parts ordered for the vehicle assigned to them are correct.
  • Performs digital inspection and documents to their full potential. Notates all pertinent information into the shop inspection or management system, attaches all photos or videos to illustrate repairs or needs to the inspection. 
  • Assures all comeback related repairs are prioritized as directed by manager or lead. 
  • Communicates effectively as necessary with manager, service advisors and other technicians to contribute to the overall performance of the location 
  • Responsible for the safety and accuracy of all repairs made and or systems inspected to assure vehicle is as safe or more safe condition as was prior to work commencing
  • Performs other related duties as assigned.

Knowledge/Skills/Abilities

  • Effective verbal and written communication skills in the language(s) required for the role, as justified for business necessity
  • Effective organization, interpersonal and negotiation skills
  • Ability to work scheduled hours as necessitated by business need
  • Math and computer skills with experience using software applications including word processing,  browsers, and email
  • Member service focus
  • Ability to drive vehicles equipped with manual transmission
  • Knowledge of equipment/tool operation and diagnostic/repair procedures
  • Maintains 120% productivity as measured by dividing hours worked by labor hours flagged

Education & Experience/ Licenses & Certifications

  • High School diploma or equivalent certification (GED)
  • Valid driver license and acceptable driving record
  • At least five years experience as an automobile technician 
  • ASE Master certification and L1 as well as L2,L3 or both. Or equivalent OEM certifications and fulfills ASE requirements within one year of hire


 Work Environment/Physical Requirements

  • Ability to lift and or carry up to 50lbs
  • Standing, bending, kneeling, pushing, reaching, lifting, climbing ladders

#AUTO

Apply Today

Insurance Associate

Mountain View, California

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Why work for us?

  • Paid Training – Paid training. Extensive training program will help ensure a seamless transition into an Insurance Agent position. 
  • Licensing Assistance – AAA will reimburse a portion of the costs of licensure.
  • Advancement Opportunities – Opportunity to advance to an Insurance Agent within the first 60 days. 
  • No Overhead Costs – W-2 structure with dedication space in a AAA NCNU branch.
  • Compensation – Generous commission structure with the ability to earn commission on every policy. 
  • Benefits – Medical, Dental, Vision, wellness program and more!
  • 401k Matching – $1 for $1 company match up to 6% of pay.
  • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan.
  • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.
  • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

Summary:

Insurance Associates serve our Members by selling Property & Casualty and Roadside Assistance insurance that meets the Member’s needs.

Essential Functions

  • Uses sales techniques and product knowledge to identify customer-specific needs to generate new sales, retain existing insured’s and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.
  • Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Associate’s manager.
  • Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.
  • Consistently provides all Members with a sales and service experience that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.
  • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.
  • Responds to customer inquiries and requests relating to insurance products and membership.
  • Researches and resolves customer service issues. Often assists the insured in initiating the first notice of loss on claims.

 

Education & Experience/Licenses & Certification

  • High school diploma or GED required. Bachelor's degree in a relevant field preferred.

  • 2 to 4 years of sales experience preferred.

  • Currently possesses, or has the ability to acquire unrestricted state issued license(s) required to place property and casualty insurance within twenty-one (21) calendar days of start date. Depending on start date,  active property and casualty license(s) may be required.

#GAB

            

Apply Today

Call Receiver - Work From Home - MUST LIVE IN ARIZONA

Tucson, Arizona

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Call Receiver provides courteous and professional assistance in responding to member requests for Roadside Assistance and other AAA products and service for a high volume call center.

Why Work For Us?

  • Great Pay - $14.50/hour  with the opportunity for increases when performance skill blocks are achieved

  • Training – You’ll attend a thorough, comprehensive, training program

  • Benefits – Medical, Dental, Vision, wellness program and more!

  • 401k Matching – $1 for $1 company match up to 4% of pay

  • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan

  • Paid Time Off- Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities

  • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Essential Functions

  • Multitask using technology systems to coordinate rescue for AAA Members in need of roadside assistance.

  • Partner with Territory/Fleet Managers to gain a better understanding of their territory.

  • Update the information system and keep the member informed of all requested services.

Knowledge/Skills/Abilities  

  • Clear and proficient verbal and written communication even under pressure

  • Advanced computer, relevant applications, telephone and dispatch/radio skills

  • Common knowledge of vehicle components and the common reasons for vehicle failure

  • Demonstrates problem solving and listening skills to evaluate member safety as well as the ability to discern safety issues and respond appropriately

  • toggle and navigate through multiple applications for simultaneous use

  • Type 45 WPM

Apply Today

Data Scientist - GIG Car Share

Berkeley, California

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Apply Today

Dispatcher, Work From Home - Utah (MUST LIVE IN UTAH)

Clearfield, Utah

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Essential Functions

Allocation and management of resources:  60%

• Handles inbound telephone volume from Members, RACC agents, Contractor Service Providers and Fleet, while effectively monitoring/managing calls and service vehicles.

• Monitors the status of service calls and explains policy/guidelines to AAA staff and/or contract station personnel.

• Updating information in the call for general info for Estimate Time of Arrival request, any change of tow destination, etc.

• Utilizes D2000, a Windows based PC application, receives Roadside Assistance request information from the Roadside Assistance Call Center, ERS Online system, dedicated police hotlines or the RAP program servers to coordinate Roadside Assistance requests on behalf of the Members.

• Analyzes service request information – makes decisions and takes the necessary actions – to determine the most appropriate delivery methods to meet or exceed the Member’s service needs. 

• Determines and assigns appropriate equipment needed to service member and which contract station to contact based on code and details of situation as documented by the inbound agent.

• Ability to utilize mapping software to determine locations and geo code calls based on information and spot to appropriate contractor/territory.

• Manages assigned calls to facilities/trucks using a variety of communication channels (i.e.; telephones, D3ME tablets and radio equipment, variety of digital in truck technology units, etc.).  Communicates all pertinent data (Member situation, vehicle problem, location, etc.) to service drivers.    

• Demonstrates understanding of assigned service area with the knowledge of the contractor service providers and geographic territories; partners with assigned Territory/Fleet Manager to develop rapport and more detailed understanding of service area.

• Manages resources to meet/exceed productivity goals for call volume, response time, battery sales, and cost per call.

• Utilizes D2000/D3000 and support systems, maintains accurate documentation, on the status of each call within the area, manages call progress, and ensures documentation is complete before calls are cleared with proper codes, assuring accurate payments to contractors. 

• Works with public safety organizations and ERS department to meet member needs in emergency situations.

• Reassigns service calls to alternate service providers or other vendors when multiple calls are received from one geographic area (usually peak hours of the day).

• Service call data entry and payments: At the completion of a service call, enters service call data to system and ensures payments to service company are accurate.

Problem Resolution/Troubleshooting: 40%

• Able to multi task; can work in an Emergency Service, fast-paced environment with a sense of urgency, quickly changing environment where the ability to effectively handle multiple situations simultaneously, remain professional and productive under pressure, and make quick and effective decisions are keys to success.

• Anticipates situations affecting service delivery such as unusual call volume increases, and takes appropriate action by utilizing all available resources in network.

• Makes independent, sound decisions concerning the prioritization of service based on safety concerns, weather, traffic and policy exceptions.  Identifies ways to make reasonable accommodations for Members in “non-traditional” situations.

• Reviews same day service opportunities, based on Automotive knowledge, volume, etc. ; looks for opportunities to “Totally Satisfy” Members by setting up service appointments, Om The Go Solutions, Battery testing & sales, long tow arrangements, etc.

• Communicates information regarding technology units to drivers and peers, for example, instructing a driver on how to use the functionality of a unit – such as signing off unit, clearing calls, entering mileage, etc.

• Resolves escalated Member complaints, both real time and historical; completed Member Relations training.

• Negotiates and collaborates with Members, Roadside Assistance Independent Contractors, Club Fleet and various business units to deliver “Best in Class” service.

• Partners and communicates effectively (oral, written, and listening) to enable accurate completion of assignments and constructive interaction with others. 

Knowledge and Skills

Level I

• Clear and proficient verbal and written communication

• Advanced computer, relevant applications, telephone and dispatch/radio skills

• Broad awareness of AAA products, and detailed experience with ERS services

• Working knowledge of Dispatch operations

• Common knowledge of vehicle components and the common reasons for vehicle failure

• Ability to discern safety issues and respond appropriately

• Demonstrates problem solving and listening skills to evaluate member safety

• Ability to demonstrate poise under pressure

• Ability to toggle and navigate through multiple applications for simultaneous use.

• Bilingual communication skills (preferred)

• Type 45 WPM

Level II (in addition to above)

• Detailed knowledge of Roadside Assistance - systems, units, and all related processes, as well as knowledgeable of AS products and services, with focus on Battery service (product information, warranty, testing process/results); ability to respond to battery questions and price requests from Members.

• Completion of additional Automotive Services training courses – Battery training, OTG, IITR, etc; able to analyze service information to maximize service opportunities and resources.

• Proven performer who understands our servicing area with the knowledge of all contractors within network and geographic boundaries of service.

• Proven performer who consistently meets/exceeds Departmental and Automotive Services goals.  

• Service as subject matter expert to ERS Specialist I

Education and Experience

High school diploma or equivalent

Level I

• Two (2) years of experience in a customer contact role

Level II

• Three (3) years of experience in a customer contact role

Work Environment/Physical Requirements

Works in an office environment sitting at a desk, table or computer workstation for extended periods of time.  May travel by car, plane or other form of transportation to attend business meetings or conferences.  Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

Competency

Communication (Proficient)

Listening (Proficient)

Quality Orientation (Proficient)

Judgment (Proficient)

Problem Solving (Proficient)

Decision Making (Proficient)

Drive and Initiative (Proficient)

Apply Today

Mobile Security Officer

Tempe, Arizona

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

AAA recently acquired SafeGuard, the 11th largest smart home security company in the United States, with the vision to become the most trusted brand in this industry. Safeguard, has been Protecting Arizona families and businesses for over 50 years; we are Arizona's largest locally-operated security provider. With an A+ Better Business Bureau Ranking, we prove every day that we love being there for and helping our customers. We work hard to create an environment where you can thrive and use your skills and talents to help us deliver legendary Customer Service. You’ll help positively impact every homeowner and the communities that we serve, too.  
 

A3 Smart Home is looking for Mobile Patrol Officers to join our team! We have multiple shift positions open with opportunities for overtime!  

Mobile Patrol Officer cover the following areas:   

  • the 51 to the Beeline Highway  
  • Desert Mountain in North Scottsdale to Ahwatukee Foothills   

The Mobile Patrol Officer reports directly to Patrol Division Supervisor. The Mobile Patrol Officer is to provide patrol services in a professional and proficient manner at all times to all customers and those residents that live in communities

WHY WORK FOR US?

  • Benefits – Medical, Dental, Vision, wellness program and more!

  • 401k Matching

  • Paid Time Off – Ten hours per month, nine holidays annually

  • Collaborative Environment – AAA Smart Home will value your contribution to providing exceptional service to our members

REQUIRED DUTIES   

  • Alarm Verification - promptly respond to alarms in your designated area prompted by our onsite monitoring facility  
  • Vacation Service - check homes and provide pre-authorized requested service for a period when the client is away from home  
  • Patrol Accounts - check accounts daily/nightly as contracted with customers  
  • Maintain regular records and effectively communicate with dispatch, customers, etc.  
  • Safe and courteous operation of the designated patrol vehicle observing all state and municipal traffic laws; all traffic rules specified by the bylaws of the any community which you may enter; and all traffic and vehicle operation rules of Safeguard Security & Communications, Inc.;  
  • Proper maintenance of the designated patrol vehicle, e.g. routine, scheduled, preventive or corrective maintenance, vacuuming, car washes, etc.  
  • Responding to burglar alarms at businesses and residences while following all prescribed procedures and instructions  
  • Completion of daily assigned tasks, e.g. red-tag checks, interior checks, initial interior checks, spot checks, courtesy patrols, etc.  
  • Completion, without exception, of unique duties as assigned for your designated beat and shift  
  • Keeping the Patrol Division Supervisor informed of all problems, unique situations, etc. that occur on your shift  
  • Entering all pertinent and necessary information into Silvertrac  
  • Operation of KNOX KeySecure Boxes  
  • Proper preparation of Incident reports to include content, numbering and logging  
  • Proper use, completion and submission of all forms associated with patrol activities and/or duties  
  • Assisting the Patrol Division Supervisors and/or Patrol Division Operations Supervisor with coverage of open shifts within the Division   

  

QUALIFICATIONS   

  • Must be at least 21 years old  
  • Must obtain a valid and current Arizona Security Card Certification (Guard Card)  
  • Ability to communicate clearly and effectively in English (both written and oral)  
  • Must have a phone (home or cell)  
  • Must have a friendly demeanor and great customer service skills
       

Working Environment/Physical Requirements:    

  • Acceptable eyesight to include the ability to drive during day, twilight or darkness even with inclement weather 
  • Ability to work or drive 12 or more hours as necessary
  • Ability to stoop, bend or lean several times during a scheduled work shift;   
  • Ability to drive for two (2) or more hours uninterrupted 
  • Ability to enter/exit the patrol vehicle safely numerous times during a scheduled work shift 
  • Ability to stand for two (2) or more hours uninterrupted  
  • Ability to safely lift and carry 50 pounds for up to 25 feet
  • Safely lift and carry twenty (20) pounds for one hundred (100) feet on sloped terrain with various surfaces while maintaining balance and footing  
  • Safely walk on various terrain and surfaces while maintaining balance and footing
  • Safely scale or climb over a three (3) foot wall
  • Safely carry, utilize and perform simple tasks requiring a four (4) foot ladder 
  • Ability to hold or otherwise carry a flashlight, Knox key/key, Entry Slip book, radio/phone, pager, etc., while walking on various surfaces;
  • Ability to lock/unlock doors or gates as necessary

#SAFE

Apply Today

Tow and Battery/Light Service Driver

Concord, California

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.


 

Why Work For Us?

  • Great Pay - with the opportunity for increases when performance skill blocks are achieved

  • Training – You’ll attend a thorough, comprehensive, training program

  • Benefits – Medical, Dental, Vision, wellness program and more!

  • 401k Matching – $1 for $1 company match up to 6% of pay

  • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan

  • Paid Time Off- Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities

  • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Summary:

Essential Functions

  • Driving and operating a service vehicle (i.e. flat tire changes, lock-out, fuel delivery services, etc.)

  • On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving

  • Leverages sales skills for offering products and services from AAA to member during service interaction

  • Utilizing on-board computer, radio communications, and mapping systems

  • Completion of daily paperwork (i.e. call-logs, battery invoices, cash receipts, etc.)

​Knowledge/Skills/Abilities 

  • Clear and proficient verbal and written communication even under pressure

  • Common knowledge of vehicle components and the common reasons for vehicle failure

  • Demonstrates problem solving and listening skills to evaluate member safety as well as the ability to discern safety issues and respond appropriately

  • Ability to drive a manual/automatic shift vehicle

Education & Experience/Licenses & Certification

  • Two (2) years of experience in a customer contact role

  • Education and training. I.E.: AAA Compliance Training, RPST,TSAAC, Lock-out, PSP, Battery Service Training

  • Vocational technical automotive training/certification or equivalent experience (preferred)

  • ASE (Automotive Service Excellence) certification(preferred)


 

Work Environment/Physical Requirements

Works outdoors at vehicle sites when servicing vehicles. Lifting and carrying tires and parts, weighing up to 50 pounds, several times a day; bending, kneeling and stooping as required for service calls. Works in all weather and all traffic conditions. Vehicle recovery sites may be wet, messy and hazardous.  Service Providers are required to provide a photograph for identification purposes.

#ERS

Apply Today

Tow and Battery/Light Service Driver

Sacramento, California

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.


 

Why Work For Us?

  • Great Pay - $17/hr with the opportunity for increases when performance skill blocks are achieved

  • Training – You’ll attend a thorough, comprehensive, training program

  • Benefits – Medical, Dental, Vision, wellness program and more!

  • 401k Matching – $1 for $1 company match up to 6% of pay

  • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan

  • Paid Time Off- Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities

  • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Summary:

Essential Functions

  • Driving and operating a service vehicle (i.e. flat tire changes, lock-out, fuel delivery services, etc.)

  • On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving

  • Leverages sales skills for offering products and services from AAA to member during service interaction

  • Utilizing on-board computer, radio communications, and mapping systems

  • Completion of daily paperwork (i.e. call-logs, battery invoices, cash receipts, etc.)

​Knowledge/Skills/Abilities 

  • Clear and proficient verbal and written communication even under pressure

  • Common knowledge of vehicle components and the common reasons for vehicle failure

  • Demonstrates problem solving and listening skills to evaluate member safety as well as the ability to discern safety issues and respond appropriately

  • Ability to drive a manual/automatic shift vehicle

Education & Experience/Licenses & Certification

  • Two (2) years of experience in a customer contact role

  • Education and training. I.E.: AAA Compliance Training, RPST,TSAAC, Lock-out, PSP, Battery Service Training

  • Vocational technical automotive training/certification or equivalent experience (preferred)

  • ASE (Automotive Service Excellence) certification(preferred)


 

Work Environment/Physical Requirements

Works outdoors at vehicle sites when servicing vehicles. Lifting and carrying tires and parts, weighing up to 50 pounds, several times a day; bending, kneeling and stooping as required for service calls. Works in all weather and all traffic conditions. Vehicle recovery sites may be wet, messy and hazardous.  Service Providers are required to provide a photograph for identification purposes.

Apply Today

Member Experience Associate

Ogden, Utah

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Why Work For Us?

  • Great Pay – Paid training and competitive hourly base + incentives.

  • Benefits – Medical, Dental, Vision, wellness program and more!

  • 401k Matching – $1 for $1 company match up to 6% of pay.

  • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan.

  • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.

  • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

Summary:

The Member Experience Associate acts in a service and sales capacity, responsible for providing caring, outstanding Member service with heart while actively promoting cross sales referrals, sales and branch promotions.

Essential Functions

  • Performs routine sales, service and operational functions for AAA Members including; DMV, cashiering, auto travel, notary and insurance sales support, with expectations for maintaining required standards, policies and procedures.
  • Understands and actively promotes products and services to achieve individual goals in support of meeting organization goals and objectives.
  • Overcomes obstacles that create barriers to Team Member or branch efforts and identifies process improvement opportunities and proposes solutions.
  • Acts as an agent for change while promoting AAA’s guiding principles and core values.

Knowledge/Skills/Abilities

  • Demonstrates sales and service skills. Able to effectively interact, face-to-face, with new, prospective and existing Members.
  • Accuracy and comfort handling money, making change, balancing cash drawer.
  • Good computer skills, proficient in both reading and basic arithmetic.
  • Good written and verbal communication skills in person and over the phone.
  • Ability to multitask in response to requests, requirements and Member/Team Member expectations. Ability to accept feedback and correct course as necessary.

Education & Experience / Licenses & Certification

  • High school diploma or GED required.
  • Two years sales or customer service experience.
  • Experience working with sales and service standards and goals.
  • Current & valid Driver's License with clean history may be required.
  • Bonding and fingerprinting may be required.
  • P&C Licensing may be required.

Work Environment/Physical Requirements

  • Works in a variety of office environments where standing, walking or sitting at a desk, table or computer workstation may be required for extended periods of time.
  • May travel by car, plane or other form of transportation to attend business meetings or conferences.
  • May be required to work in one or more locations in a defined service area. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

#MEA

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Insurance Sales Associate

Alameda, California

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Why work for us?

  • Paid Training – Paid training. Extensive training program will help ensure a seamless transition into an Insurance Agent position. 
  • Licensing Assistance – AAA will reimburse a portion of the costs of licensure.
  • Advancement Opportunities – Opportunity to advance to an Insurance Agent within the first 60 days. 
  • No Overhead Costs – W-2 structure with dedication space in a AAA NCNU branch.
  • Compensation – Generous commission structure with the ability to earn commission on every policy. 
  • Benefits – Medical, Dental, Vision, wellness program and more!
  • 401k Matching – $1 for $1 company match up to 6% of pay.
  • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan.
  • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.
  • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

Summary:

Insurance Associates serve our Members by selling Property & Casualty and Roadside Assistance insurance that meets the Member’s needs.

Essential Functions

  • Uses sales techniques and product knowledge to identify customer-specific needs to generate new sales, retain existing insured’s and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.
  • Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Associate’s manager.
  • Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.
  • Consistently provides all Members with a sales and service experience that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.
  • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.
  • Responds to customer inquiries and requests relating to insurance products and membership.
  • Researches and resolves customer service issues. Often assists the insured in initiating the first notice of loss on claims.

 

Education & Experience/Licenses & Certification

  • High school diploma or GED required. Bachelor's degree in a relevant field preferred.

  • 2 to 4 years of sales experience preferred.

  • Currently possesses, or has the ability to acquire unrestricted state issued license(s) required to place property and casualty insurance within twenty-one (21) calendar days of start date. Depending on start date,  active property and casualty license(s) may be required.

#IA

            

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Certified Auto Technician

Phoenix, Arizona

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.


 

Why Work For Us?

  • 12 Valley locations and 2 Tucson locations,
  • Sign on Bonus - $2,500
  • Great Pay – Up to $35hr, Hourly Pay, Wrench Rate with bonus and incentive plans
  • Exceptional benefits within 30 days of hire, with employee contribution to medical/Dental/Vision premiums
  • 401K Matching $1 to $1 up to 4% annually
  • Annual bonus and Merit increases
  • 15 Paid Days off, rotating Saturdays and no Sunday work hours (20 days after 1 year)
  • Tuition reimbursement for additional ASE Certifications
  • Clean well equipped shops with high car count
  • A free AAA Membership and numerous employee discount

Team Member Qualifications  

  • You have been in your current  position for at least six months.

  • You are currently not on any form of disciplinary action.

  • You have not been on any form of disciplinary action in the past six months.

  • You have discussed your interest in applying for this position with your current Manager. 

Summary: 

 

Essential Functions

  • Complete vehicle inspection form and vehicle diagnostic form and submit to service advisor.

  • Successfully complete automotive service and repair work qualified to preform.

  • Perform work according to safety guidelines.

  • Inspect vehicles for additional needed repairs or maintenance and recommend them to the service advisors for sale to customers.

Knowledge/Skills/Abilities 

  • Common knowledge of vehicle components and the common reasons for vehicle failure

  • Demonstrates problem solving and listening skills to evaluate member safety as well as the ability to discern safety issues and respond appropriately

  • Participate in ongoing training as assigned by management.

  • Study technical bulletins, industry magazines, and technical web sites. 

 

Education & Experience/Licenses & Certification

 

  • Valid Driver’s license and current 39 month driving record. 

  • 2 ASE Certifications required or equivalent experience.

  • Candidates will be considered if there certifications have expired within the last 2 years. 

  • Candidate will be required to re-certify in at least 2 areas at the next testing cycle as a condition of employment. 

  • Technical Training


 

Work Environment/Physical Requirements

 

Works outdoors at vehicle sites when servicing vehicles. Lifting and carrying tires and parts, weighing up to 50 pounds, several times a day; bending, kneeling and stooping as required for service calls. Works in all weather and all traffic conditions. Vehicle recovery sites may be wet, messy and hazardous. 

Physical Demands: Required by the Americans with Disabilities Act (ADA).
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions o this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk and hear, required to sit, occasionally required to stand and walk; use and to finger, handle, or feel; and reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, peripheral vision and the ability to focus. Identify specific hazards as necessary (use of chemicals, equipment, driving).

May be exposed to chemicals, pneumatic air, electrical, lifting, tripping and/or falling, drives member and/or company vehicle.

#MCC

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Fleet Technician

Las Vegas, Nevada

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.


 

Why Work For Us?

  • Great Pay - with the opportunity for increases when performance skill blocks are achieved

  • Training – You’ll attend a thorough, comprehensive, training program

  • Benefits – Medical, Dental, Vision, wellness program and more!

  • 401k Matching – $1 for $1 company match up to 6% of pay

  • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan

  • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities

  • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members


 

Summary  

 

Essential Functions

  • Performs vehicle inspections, oil changes, and other routine maintenance related services.
  • Performs vehicle repairs such as, brake services, tune-ups, timing belt services, air conditioning inspection and repair.
  • Interprets and completes work orders and related documentation assigned by shop manager.
  • Documents include, but are not limited to, parts, requisitions, diagnostics reports, inspection forms and recommendations.
  • Assists other technicians as assigned.
  • Maintains clean and orderly work area.
  • Returns shop supplied equipment to proper locations, ready for other technicians to use.
  • Perform smog inspections as required.

 

Knowledge/Skills/Abilities 

 

  • Clear and proficient verbal and written communication even under pressure.

  • Common knowledge of vehicle components and the common reasons for vehicle failure.

  • Demonstrates problem solving and listening skills to evaluate member safety as well as the ability. to discern safety issues and respond appropriately.

 

Education & Experience/Licenses & Certification

 

  • High school diploma or equivalent

  • Automotive trade school certification or equivalent experience

  • California Smog License

  • Valid Automobile Operator’s License

  • 3 – 5 years Experience in inspecting and repairing cars and light trucks

  • ASE certified in L1 and at least 4 other areas

  • EPA Clean Air Act License #609 (for air conditioning diagnostics and repair)

Work Environment/Physical Requirements

Works outdoors at vehicle sites when servicing vehicles. Lifting and carrying tires and parts, weighing up to 50 pounds, several times a day; bending, kneeling and stooping as required for service calls. Works in all weather and all traffic conditions. Vehicle recovery sites may be wet, messy and hazardous.  Service Providers are required to provide a photograph for identification purposes.

#C

Apply Today

Tow Service and Battery/Light Service

Rancho Cordova, California

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.


 

Why Work For Us?

  • Great Pay - with the opportunity for increases when performance skill blocks are achieved

  • Training – You’ll attend a thorough, comprehensive, training program

  • Benefits – Medical, Dental, Vision, wellness program and more!

  • 401k Matching – $1 for $1 company match up to 6% of pay

  • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan

  • Paid Time Off- Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities

  • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Summary:

Essential Functions

  • Driving and operating a service vehicle (i.e. flat tire changes, lock-out, fuel delivery services, etc.)

  • On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving

  • Leverages sales skills for offering products and services from AAA to member during service interaction

  • Utilizing on-board computer, radio communications, and mapping systems

  • Completion of daily paperwork (i.e. call-logs, battery invoices, cash receipts, etc.)

​Knowledge/Skills/Abilities 

  • Clear and proficient verbal and written communication even under pressure

  • Common knowledge of vehicle components and the common reasons for vehicle failure

  • Demonstrates problem solving and listening skills to evaluate member safety as well as the ability to discern safety issues and respond appropriately

  • Ability to drive a manual/automatic shift vehicle

Education & Experience/Licenses & Certification

  • Two (2) years of experience in a customer contact role

  • Education and training. I.E.: AAA Compliance Training, RPST,TSAAC, Lock-out, PSP, Battery Service Training

  • Vocational technical automotive training/certification or equivalent experience (preferred)

  • ASE (Automotive Service Excellence) certification(preferred)


 

Work Environment/Physical Requirements

Works outdoors at vehicle sites when servicing vehicles. Lifting and carrying tires and parts, weighing up to 50 pounds, several times a day; bending, kneeling and stooping as required for service calls. Works in all weather and all traffic conditions. Vehicle recovery sites may be wet, messy and hazardous.  Service Providers are required to provide a photograph for identification purposes.

Apply Today

Automotive Repair Technician II

Henderson, Nevada

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

External 

At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Why Work For Us?

  • Great Pay with the opportunity for increases when performance skill blocks are achieved

  • Benefits – Medical, Dental, Vision, wellness program and more!

  • 401k Matching – $1 for $1 company match up to 6% of pay

  • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan

  • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities

  • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members


 

Summary  

 

Essential Functions

 

• Completes all automotive maintenance and repairs at an expert level: engine repair, gas and diesel, automatic transmission/trans axle diagnosis and repair, manual transmission/ trans axle diagnosis and repair, suspension and steering  diagnosis and repair, brakes diagnosis and repair, including ABS/ traction control, electrical diagnosis and repair, heating and air conditioning diagnosis and repair, engine performance diagnosis and repair.

• Assists all other Technicians in the shop as needed and oversees all comeback/recheck work for proper repair.

• Maintains in-depth knowledge of specialized skills, and continue to develop additional technical skills, to enable flexibility in work assignments.

• Maintains a clean, well-organized work area. Properly maintains tools and equipment and follow safety procedures as outlined in the safety information supplied by each equipment manufacturer and corporate safety policies.

• Organizes the work presented and plan for the highest efficiency in the performance of all job functions, including vehicle movement.

• Accurately performs repairs and maintenance on all vehicles presented in a professional manner, as specified in manufacturer-designed procedures or accepted industry practices.

 

Knowledge/Skills/Abilities 

 

• Advanced knowledge of PC-based automotive computer equipment and software applications.

• Effective organizational and analytical skills, along with effective written and oral communication skills to enable accurate completion of assignments and effective interaction with others.

• Ability to adjust work schedule and priorities to meet business needs.

• Bilingual communication skills (preferred)

Education & Experience / Licenses & Certification

• Diagnostic skills

• 5+ yrs experience inspecting and repairing cars and light trucks.

• Must possess and maintain a valid driver’s license with a satisfactory driving record and the ability to operate passenger vehicles and light and medium-duty trucks with automatic and manual transmissions.

 

Education & Experience/Licenses & Certification

• High school or equivalent required. Automotive trade school certification or equivalent preferred.

• Must be ASE Master Technician with L1 Certification

• EPA Certified in Refrigerant Recovery

• Advanced Smog License

• ASE A9,  and X1 a plus


 

Work Environment/Physical Requirements

 

Lifting and carrying tires and parts, weighing up to 50 pounds, several times a day; bending and kneeling to vacuum and clean vehicles; pushing cars several times a month; and climbing ladders to retrieve parts several times a day. Some exposure to loud noises every day for up to 30 minutes at a time from air tools and auto repair equipment. A percent of time is spent traveling by car to pick up parts.

#MCC

Apply Today

Repair Technician II

Phoenix, Arizona

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Why Work With Us:

  • 12 Valley locations and 2 Tucson locations,
  • Sign on Bonus - $2,500
  • Great Pay – Up to $35hr, Hourly Pay, Wrench Rate with bonus and incentive plans
  • Exceptional benefits within 30 days of hire, with employee contribution to medical/Dental/Vision premiums
  • 401K Matching $1 to $1 up to 4% annually
  • Annual bonus and Merit increases
  • 15 Paid Days off and no Sunday work hours (20 days after 1 year)
  • Tuition reimbursement for additional ASE Certifications
  • Clean well equipped shops with high car count
  • A free AAA Membership and numerous employee discounts

Job Responsibilities:

  • Performs work that is indicated on Approved Repair Orders.

  • Performs only needed and or customer requested services on vehicles. 

  • Performs all repairs according to MAP (Motorist Assurance Program), OEM (Original Equipment Manufacturers) or accepted industry standard procedures

  • Assures all repairs are for the benefit of the member/customer. 

  • Test drives all vehicles when practical for any/all performance or drivability concerns before performing work

    • Exception: when unsafe or vehicle not drivable

    • Retest drives after repairs completed to verify that repair solved defined problems

  • Maintains clean and safe work environment; cleans spills and debris immediately to reduce hazards

  • Maintain company provided equipment and machinery

  • Follows company and industry safety rules and regulations

  • Reports all unsafe conditions to supervisor including but not limited to lifts, overhead doors, and equipment

  • Attends all required training, seeks additional training to maintain and increase effectiveness

  • Keeps up to date on industry trends and repair procedures. 

  • Attends and successfully completes at least 24 hours of continuing auto repair training per year sponsored and/or provided by the club. 

  • Maintains customer vehicles in regard to cleanliness and does not tune or otherwise adjust any controls within the vehicle.

  • Verifies as soon as practicable that parts ordered for the vehicle assigned to them are correct.

  • Performs digital inspection and documents to their full potential. Notates all pertinent information into the shop inspection or management system, attaches all photos or videos to illustrate repairs or needs to the inspection. 

  • Assures all comeback related repairs are prioritized as directed by manager or lead. 

  • Communicates effectively as necessary with manager, service advisors and other technicians to contribute to the overall performance of the location 

  • Responsible for the safety and accuracy of all repairs made and or systems inspected to assure vehicle is as safe or more safe condition as was prior to work commencing

  • Performs other related duties as assigned.

  • Note: May require travel to different locations on an as needed basis

Knowledge/Skills/Abilities

  • Effective verbal and written communication skills in the language(s) required for the role, as justified for business necessity

  • Effective organization, interpersonal and negotiation skills

  • Ability to work scheduled hours as necessitated by business need

  • Math and computer skills with experience using software applications including word processing, browsers, and email

  • Member service focus

  • Ability to drive vehicles equipped with manual transmission

  • Knowledge of equipment/tool operation and diagnostic/repair procedures

  • Maintains 100% productivity as measured by dividing hours worked by labor hours flagged

Education & Experience/ Licenses & Certifications

  • High School diploma or equivalent certification (GED)

  • Valid driver license and acceptable driving record

  • At least four  years experience as an automobile technician 

  • ASE Master Tech with L1 certification level or equivalent OEM certifications and fulfills ASE requirement within one year of hire. .

  • Smog Repair and Testing Certification preferred (CA only)

Work Environment/Physical Requirements

  • Ability to lift and or carry up to 50lbs

  • Standing, bending, kneeling, pushing, reaching, lifting, climbing ladders

  • Exposure to loud noises

#MCC

Apply Today

Insurance Sales Associate

Hollister, California

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Why work for us?

  • Paid Training – Paid training. Extensive training program will help ensure a seamless transition into an Insurance Agent position. 
  • Licensing Assistance – AAA will reimburse a portion of the costs of licensure.
  • Advancement Opportunities – Opportunity to advance to an Insurance Agent within the first 60 days. 
  • No Overhead Costs – W-2 structure with dedication space in a AAA NCNU branch.
  • Compensation – Generous commission structure with the ability to earn commission on every policy. 
  • Benefits – Medical, Dental, Vision, wellness program and more!
  • 401k Matching – $1 for $1 company match up to 6% of pay.
  • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan.
  • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.
  • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

Summary:

Insurance Associates serve our Members by selling Property & Casualty and Roadside Assistance insurance that meets the Member’s needs.

Essential Functions

  • Uses sales techniques and product knowledge to identify customer-specific needs to generate new sales, retain existing insured’s and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.
  • Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Associate’s manager.
  • Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.
  • Consistently provides all Members with a sales and service experience that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.
  • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.
  • Responds to customer inquiries and requests relating to insurance products and membership.
  • Researches and resolves customer service issues. Often assists the insured in initiating the first notice of loss on claims.

 

Education & Experience/Licenses & Certification

  • High school diploma or GED required. Bachelor's degree in a relevant field preferred.

  • 2 to 4 years of sales experience preferred.

  • Currently possesses, or has the ability to acquire unrestricted state issued license(s) required to place property and casualty insurance within twenty-one (21) calendar days of start date. Depending on start date,  active property and casualty license(s) may be required.

#IA

            

Apply Today

Director, Acquisitions

Berkeley, California

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

At A3 Labs we come to work to dream, design and define how we will live and move into the future. We exist to harness these forces for the benefit of Members and future generations, humanizing disruptive change for the betterment of the communities we serve. We’re looking for bright, passionate, and collaborative people to join our tight-knit team as we innovate in the spirit of service.   

Why Work For Us?

Impact. Lead the charge in mobility as a service movement and enable people’s lives to improve through the sharing economy. Leverage the best of an established 115 year-old not for profit combined with start-up speed and agility to create real and meaningful impact.

Recognition. We offer a competitive total compensation package including base salary, annual performance bonuses, benefits, and 401(k) Company match with additional discretionary contribution potential.

Lifestyle. We do honorable work, and we practice our values: humility, integrity, teamwork, and service. You’ll have the security of a larger organization but you’ll move at startup speed.

Position Summary

This candidate will be a key member of A3V’s corporate M&A group in identifying, developing, researching and closing acquisition deals for MWG.  This individual will lead research initiatives, manage diligence, and negotiate potential acquisitions and partnerships with companies. To do this, she/he will work with banks, brokers, business owners, entrepreneurs, private equity, investment bankers as well as AAA’s internal business teams to help identify market opportunities and source opportunities that align with AAA’s strategic interests and investment themes.  Additionally, he/she will identify M&A opportunities that align with A3V’s areas of interest.  In this role, the candidate will manage a small team of highly talented analysts and associates.

Essential Functions

  • Lead a cross-functional team of talented associates and analysts on corporate acquisitions and partnerships.

  • Manage the creation of market landscapes and research documents analyzing industry verticals and market opportunities

  • Develop investment thesis based on market landscapes and AAA’s competitive advantages

  • Source opportunities through a proven network while furthering AAAs standing in the M&A ecosystem 

  • Oversee due diligence on acquisition and partnership deals, coordinating with entrepreneurs, other investors, and AAA stakeholders

  • Generate investment memos and related materials for the executive leadership team

  • Make recommendations for partnerships and acquisitions to venture leads and executive team

  • Manage relationships with portfolio companies, including strategic engagements that may result in pilots, proofs of concept, or commercial deals

  • Own and lead a portfolio of projects related to the deal sourcing, and investment evaluation 

  • Provide oversight and corporate governance of investments, attend board meetings where necessary


Knowledge and Skills

  • Proven ability to think strategically about products, markets, competitive landscapes 

  • Functional expert in technology, mobility, or connected home preferred, not essential

  • Proven ability to work independently, while managing multiple projects, often under tight deadlines 

  • Ability to present and defend recommendations to senior leadership

  • Excellent written, verbal and interpersonal communication skills, including the ability to succinctly distill a large quantity of information and analysis for executive consumption 

  • Team player possessing a strong drive to achieve results

  • Manage, motivate and coach a cross-functional team 


Education and Experience

  • BA/BS from an accredited University 

  • 6 years of experience  


Supervisory Responsibilities

  • Manage A3V or cross-functional Analysts and Associates responsible for; conducting research, developing financial cases sourcing deals, conducting diligence, and managing ongoing relationships with portfolio companies.

  • Manage contractors, consultants or other specialized temporary staff on specific engagements.

Apply Today

Fleet Technician II

Rancho Cordova, California

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.


 

Why Work For Us?

  • Great Pay - with the opportunity for increases when performance skill blocks are achieved

  • Training – You’ll attend a thorough, comprehensive, training program

  • Benefits – Medical, Dental, Vision, wellness program and more!

  • 401k Matching – $1 for $1 company match up to 6% of pay

  • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan

  • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities

  • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members


 

Summary  

 

Essential Functions

  • Performs vehicle inspections, oil changes, and other routine maintenance related services.
  • Performs vehicle repairs such as, brake services, tune-ups, timing belt services, air conditioning inspection and repair.
  • Interprets and completes work orders and related documentation assigned by shop manager.
  • Documents include, but are not limited to, parts, requisitions, diagnostics reports, inspection forms and recommendations.
  • Assists other technicians as assigned.
  • Maintains clean and orderly work area.
  • Returns shop supplied equipment to proper locations, ready for other technicians to use.
  • Perform smog inspections as required.

 

Knowledge/Skills/Abilities 

 

  • Clear and proficient verbal and written communication even under pressure.

  • Common knowledge of vehicle components and the common reasons for vehicle failure.

  • Demonstrates problem solving and listening skills to evaluate member safety as well as the ability. to discern safety issues and respond appropriately.

  • Diesel and Truck experience.

 

Education & Experience/Licenses & Certification

 

  • High school diploma or equivalent

  • Experience as a Diesel Tech

  • Automotive trade school certification or equivalent experience

  • California Smog License

  • Valid Automobile Operator’s License

  • 3 – 5 years Experience in inspecting and repairing cars and light trucks

  • ASE certified in L1 and at least 4 other areas

  • EPA Clean Air Act License #609 (for air conditioning diagnostics and repair)

Work Environment/Physical Requirements

Works outdoors at vehicle sites when servicing vehicles. Lifting and carrying tires and parts, weighing up to 50 pounds, several times a day; bending, kneeling and stooping as required for service calls. Works in all weather and all traffic conditions. Vehicle recovery sites may be wet, messy and hazardous.  Service Providers are required to provide a photograph for identification purposes.

#C

Apply Today

Insurance Associate

Farmington, Utah

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Currently hiring for Ogden and Farmington Branches!

Why work for us?

  • Paid Training – Paid training. Extensive training program will help ensure a seamless transition into an Insurance Agent position. 
  • Licensing Assistance – AAA will reimburse a portion of the costs of licensure.
  • Advancement Opportunities – Opportunity to advance to an Insurance Agent within the first 60 days. 
  • No Overhead Costs – W-2 structure with dedication space in a AAA NCNU branch.
  • Compensation – Generous commission structure with the ability to earn commission on every policy. 
  • Benefits – Medical, Dental, Vision, wellness program and more!
  • 401k Matching – $1 for $1 company match up to 6% of pay.
  • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan.
  • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.
  • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

Summary:

Insurance Associates serve our Members by selling Property & Casualty and Roadside Assistance insurance that meets the Member’s needs.

Essential Functions

  • Uses sales techniques and product knowledge to identify customer-specific needs to generate new sales, retain existing insured’s and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.
  • Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Associate’s manager.
  • Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.
  • Consistently provides all Members with a sales and service experience that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.
  • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.
  • Responds to customer inquiries and requests relating to insurance products and membership.
  • Researches and resolves customer service issues. Often assists the insured in initiating the first notice of loss on claims.

 

Education & Experience/Licenses & Certification

  • High school diploma or GED required. Bachelor's degree in a relevant field preferred.

  • 2 to 4 years of sales experience preferred.

  • Currently possesses, or has the ability to acquire unrestricted state issued license(s) required to place property and casualty insurance within twenty-one (21) calendar days of start date. Depending on start date,  active property and casualty license(s) may be required.

            

#IA

Apply Today

Insurance Associate

Cheyenne, Wyoming

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Why work for us?

  • Paid Training – Paid training. Extensive training program will help ensure a seamless transition into an Insurance Agent position. 
  • Licensing Assistance – AAA will reimburse a portion of the costs of licensure.
  • Advancement Opportunities – Opportunity to advance to an Insurance Agent within the first 60 days. 
  • No Overhead Costs – W-2 structure with dedication space in a AAA NCNU branch.
  • Compensation – Generous commission structure with the ability to earn commission on every policy. 
  • Benefits – Medical, Dental, Vision, wellness program and more!
  • 401k Matching – $1 for $1 company match up to 6% of pay.
  • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan.
  • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.
  • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

Summary:

Insurance Associates serve our Members by selling Property & Casualty and Roadside Assistance insurance that meets the Member’s needs.

Essential Functions

  • Uses sales techniques and product knowledge to identify customer-specific needs to generate new sales, retain existing insured’s and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.
  • Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Associate’s manager.
  • Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.
  • Consistently provides all Members with a sales and service experience that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.
  • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.
  • Responds to customer inquiries and requests relating to insurance products and membership.
  • Researches and resolves customer service issues. Often assists the insured in initiating the first notice of loss on claims.

 

Education & Experience/Licenses & Certification

  • High school diploma or GED required. Bachelor's degree in a relevant field preferred.

  • 2 to 4 years of sales experience preferred.

  • Currently possesses, or has the ability to acquire unrestricted state issued license(s) required to place property and casualty insurance within twenty-one (21) calendar days of start date. Depending on start date,  active property and casualty license(s) may be required.

#MOR

            

Apply Today

Fleet Technician - GIG Car Share Seattle

Seattle, Washington

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

At A3 Labs we come to work to dream, design and define how we will live and move into the future. We exist to harness these forces for the benefit of Members and future generations, humanizing disruptive change for the betterment of the communities we serve. We’re looking for bright, passionate, and collaborative people to join our tight-knit team as we innovate in the spirit of service.   

Why Work For Us?

  • Impact. Lead the charge in mobility as a service movement and enable people’s lives to improve through the sharing economy. Leverage the best of an established 115 year-old not for profit combined with start-up speed and agility to create real and meaningful impact.
  • Recognition. We offer a competitive total compensation package including base salary, annual performance bonuses, benefits, and 401(k) Company match with additional discretionary contribution potential.
  • Lifestyle. We do honorable work, and we practice our values: humility, integrity, teamwork, and service. You’ll have the security of a larger organization but you’ll move at startup speed.

Summary

Seeking a passionate Fleet Technician to serve our GIG Car Share Member community. This individual will join our fleet team with an opportunity to thrive and use your skills to help deliver best-in-class Member experiences and creating a positive impact on the diverse communities we serve

Essential Functions

  • Reposition Gig cars from low utilization zones to high utilization zones
  • Refuel and clean Gig cars in the fleet for a great Member experience
  • Shuttle Gig cars for maintenance and repair services (e.g., oil changes, flat tire repairs, etc.)
  • Inspect, photograph and determine resolution of damaged vehicles
  • Test, diagnose, service and repair vehicle telematics technology
  • Perform light maintenance (e.g., battery jump, changing tires, etc.)
  • Prepare cars for in-fleeting and de-fleeting
  • Audit quality of work of third party fleet partners

Knowledge/Skills/Abilities

  • Ability to creatively problem solve with an attention to detail
  • Ability to effectively communicate with Team Members, partners and Gig Members
  • Ability to deliver best-in-class experiences
  • Have an internal drive to do what it takes to get the job done with a Member focus mentality

Education & Experience/Licenses & Certification

  • High School Diploma or GED
  • Must have a valid driver's license with clean driving record
  • At least 21 years old with driving experience
  • Customer service facing experience
  • Ability to work flexible hours and willingness to work weekends

Work Environment/Physical Requirements

  • Lifting and carrying various parts, weighing up to 30-50 pounds, several times a day

  • Bending, kneeling, reaching and stooping as required for service calls

Apply Today

Residential Installation and Service Coordinator

Tempe, Arizona

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

AAA recently acquired SafeGuard, the 11th largest smart home security company in the United States, with the vision to become the most trusted brand in this industry. Safeguard, has been Protecting Arizona families and businesses for over 50 years; we are Arizona's largest locally-operated security provider. With an A+ Better Business Bureau Ranking, we prove every day that we love being there for and helping our customers. We work hard to create an environment where you can thrive and use your skills and talents to help us deliver legendary Customer Service. You’ll help positively impact every homeowner and the communities that we serve, too.

 

JOB SUMMARY:

 

Smart Home Specialist provides courteous and professional assistance in scheduling, dispatching and coordination of AAA Smart Home installation services from a high volume call center. Work performed under direct supervision while learning the unit’s assignments 

RESPONSIBILITIES/JOB DUTIES:  

  •  Operate automatic call distribution (ACD) telephone set and PC Windows-based applications, to accurately receive record and respond to Members’ requests. 

  • Properly answer and accurately process incoming telephone calls regarding service and other related areas, while demonstrating a pleasant and professional telephone manner. 

  • Take action, as necessary, to appropriately respond to a Member needs and concerns Listen and probe for additional information as necessary.

  • Make sound decisions concerning the prioritization of service (e.g., safety concern, extreme hardship to Member). Identify situations that require special handling and coordinate with appropriate unit as necessary. 

  • Process credit card and member billing transaction via available applications.  

  • Provide Members with all necessary instructions to ensure a complete understanding of the services that will be rendered.

  • Handle call backs from customers requesting status of service. 

  • Follow up and coordinate confirmed appointments with Smart Home Pros. 

 

Why work for us?

  • Training - Career Advancement!

  • Great Benefits - Medical/Dental/Vision

  • Retirement - 401k matching up to 3%

  • Work/Life Balance - PTO 3 Weeks + 9 paid holidays

KNOWLEDGE AND SKILLS: 

  • Clear verbal and written communications. Basic mathematical, typing (35 wpm minimum), and data entry skills 

  • Basic computer, relevant applications (e.g., G-Suite), and telephone skills 

  • General awareness of AAA products, and location of business offices within service area 

  • Strong Multi-tasking skills  

  • Familiarity with aaa.com and partner websites’ features and functionalities 

  • Passion about customer service 

  • Geographic knowledge of footprint 

  • Ability to navigate through navigation system (Google Maps)     

EDUCATION, KNOWLEDGE, SKILLS, COMPETENCIES, CERTIFICATIONS/LICENSES:

  • Two or more years experience in a scheduling and/or technical call center

  • Strong customer service acumen and conflict resolution skills

  • Knowledge of security system operation is a plus

  • Ability to focus and multi-task in a fast paced environment

#LYN

Apply Today

Insurance Sales Associate

Chandler, Arizona

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

*AAA is hiring Insurance Sales Associate for our Chandler and Mesa Branches!*

Why work for us?

  • Paid Training – Paid training. Extensive training program will help ensure a seamless transition into an Insurance Agent position. 

  • Licensing Assistance – AAA will reimburse a portion of the costs of licensure.

  • Advancement Opportunities – Opportunity to advance to an Insurance Agent within the first 60 days. 

  • No Overhead Costs – W-2 structure with dedication space in a AAA branch.

  • Compensation – Generous commission structure with the ability to earn commission on every policy. 

  • Benefits – Medical, Dental, Vision, wellness program and more!

  • 401k Matching – $1 for $1 company match up to 4% of pay.

  • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan.

  • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.

  • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

Summary:

Insurance Associates serve our Members by selling Property & Casualty and Roadside Assistance insurance that meets the Member’s needs.

Essential Functions

  • Uses sales techniques and product knowledge to identify customer-specific needs to generate new sales, retain existing insured’s and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.

  • Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Associate’s manager.

  • Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.

  • Consistently provides all Members with a sales and service experience that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.

  • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.

  • Responds to customer inquiries and requests relating to insurance products and membership.

  • Researches and resolves customer service issues. Often assists the insured in initiating the first notice of loss on claims.

 

Education & Experience/Licenses & Certification

  • High school diploma or GED required. Bachelor's degree in a relevant field preferred.

  • 2 to 4 years of sales experience preferred.

  • Currently possesses, or has the ability to acquire unrestricted state issued license(s) required to place property and casualty insurance within twenty-one (21) calendar days of start date. Depending on start date,  active property and casualty license(s) may be required.

#IA

            

Apply Today

Senior Developer - NodeJS/React - Work From Home Opportunity - Nevada, Utah, Arizona, Montana, Wyoming, Alaska

Phoenix, Arizona

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Why Work For Us?

  • Benefits – Medical, Dental, Vision, wellness program and more!

  • 401k Matching – $1 for $1 company match up to 6% of pay

  • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan

  • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities

This position is a work from home opportunity - Candidates must be located in Northern California, Nevada, Utah, Arizona, Montana, Wyoming or Alaska.

As part of the digital development team, our Senior Developer will be responsible for designing and developing new features and functionality, establishing and guiding the website’s architecture, ensuring high-performance and availability, and managing all technical aspects of customer-facing websites. Work closely with designers and developers to ensure an effective, visually appealing, and intuitive implementation. Provides leadership and mentoring to teammates. Oversees work backlogs and team workloads.   Assignments are broad in nature, requiring latitude for unreviewed action.
 

Core Job Responsibilities

Works with colleagues to build, develop, and deploy custom website functionality as needed. Works closely with the developer team to ensure that projects are delivered correctly and on time.

  • Document solutions with concise and clear explanations

  • Nimble troubleshooting of issues

  • Evaluate code to ensure that it is valid, is properly structured, meets industry standards, and is compatible with various browsers, devices, or operating systems.

  • Responsible for the implementation and testing of technical solutions.  Adheres to accepted best practice coding standards. 

  • Tests, develops, builds, and coordinates the integration of new products per production requirements.  

  • Responsible for backlog management and sprint priority setting

  • Responsible for training and mentoring developer staff members

  • Oversees work backlogs and team workloads 

  • Solutions Consulting: Participate as a technical consultant or project lead on a variety of web-related projects
     

Knowledge & Skills

  • Expert in web technologies including Nodejs HTML/ css, scss,  javascript es6

  • Experience with React, Angular and component-based front end development

  • Passionate about using the full capabilities of JavaScript/HTML/CSS in the browser to effect good design, clean code, and elegant user interactions. 

  • Experience with Responsive lay outing

  • Great eye for design
     

-OR-

  • Hands-on knowledge of all parts of the web stack – HTML/Javascript/CSS, web servers, app servers, caching, database development, tool development

  • Experience with Kubernetes and Helm

  • Experience with GO
     

Education & Experience

  • Bachelor's degree in a related area preferred but not required
  • 5 to 10 years minimum experience working with related technology in an agile team environment

We are looking for highly motivated life long learners who want to continually educate themselves on the latest technologies. 

We’ll value your skills and experience. We’re building a performance organization with heart and developing a pipeline of tomorrow’s leaders. Your work will be enhanced with training opportunities, a mentoring program and our Promote-from-within philosophy. We celebrate our diversity and leverage the power of many minds.  

Apply Today

Sr. Financial Analyst - HR Division

Walnut Creek, California

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

AAA…we're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service. We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.  We're community minded, and celebrate the growth, development and successes of our diverse Team Members.  Whether you’re just starting your journey or looking to grow your career, we’ll support you every step of the way.

Why Work for us:

  • Impact. Play a key role in innovating the future of auto repair while reinventing AAA and the value propositions we deliver to over 6 Million Members.

  • Development. Our team is designed to grow business and business leaders. We intend for you to demonstrate your capabilities and leadership skills and earn rapid advancement.

  • Recognition. We offer a competitive total compensation package including salary, performance bonus, benefits, and 401(k) company match and discretionary contributions.

  • Lifestyle. We do honorable work, and we practice our values: humility, integrity, teamwork, and service.

Our Senior Financial Analyst requires an energetic, creative and highly capable financial professional who can create and sustain financial expense models, engage with management as a strong business partner and a trusted financial advisor for the assigned business unit(s). This role may support the principal financial analyst on a day to day basis.  Creates complex models that require subject matter expertise and the ability to understand company operations, objectives, strategies, in order to improve operations within the company and financial decisions. Provides financial and operational analysis to senior management and internal clients. Participates in preparing the components of operating budgets.

Essential Functions

  • Creates complex models that require subject matter expertise and the ability to understand company operations, objectives, strategies, in order to improve operations within the company and financial decisions.

  • Provides complex financial and operational analysis to senior management and internal clients. Uses information to develop reports in order to drive results and behaviors.

  • Participates in preparing the complex components of operating budgets (pricing assumptions, 3rd party agreements, issues involving legal entities, etc.). Must be able to point out and correct errors, faulty assumptions.  Likely to develop changes to approach, as needed.

  • Provides solutions/ recommendations, strategies and actions to senior and executive management.

  • Participates in the resolution of issues and process improvement opportunities. Likely to create presentations for senior management.

  • Quickly assesses and interprets financial reports for senior management and alerts them to significant as well as subtle issues and trends.  Develops solutions and alternatives.

Knowledge/Skills/Abilities

  • Consistently displays strong analytical skills that effectively interpret problems and provide compelling and persuasive solutions

  • Proficient in the use and development of financial models

  • Strong interpersonal and inter-departmental skills

  • Has solid knowledge of the industry (preferred)

  • Ability to identify key drivers of business results (preferred)

  • Bilingual communication skills (preferred)

Education & Experience / Licenses & Certification

  • Bachelor's degree in related area (Business Administration, Finance, Accounting, Economics, or equivalent experience and education) or an equivalent combination of education and experience

  • 5-7 of experience in finance or related area (preferred)

  • Experience in insurance or with a financial institution (preferred)

#CORPORATE

Apply Today

Business Systems Analyst I

Phoenix, Arizona

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Why Work For Us?

  • Benefits – Medical, Dental, Vision, wellness program and more!

  • 401k Matching – $1 for $1 company match up to 4% of pay

  • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan

  • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities

  • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Summary

Our Business Systems Analyst will assist in formulating and defining systems scope and objectives through research and fact-finding combined with a basic understanding of business systems and industry requirements.

Essential Functions

  • Assist in the design, development and implementation of new mainframe/PC applications.

  • May be required to develop PC applications from existing tools and code reports or download information from assigned systems using a programming language.

  • Carry out test plans and preliminary analysis to determine sources of discrepancies between actual and expected results.

  • Gather information to define and document processing and reporting problems.

Knowledge/Skills/Abilities

  • Knowledge of business unit operations typically acquired through two years experience or formal training

  • Satisfactory oral and written communication skills for data collection and documentation

  • Ability to work as a member of a team

  • Basic knowledge of various tools such as spreadsheets, word processors or data base organizers including formulas and macros

  • Basic knowledge of business or systems analysis and languages or utilities necessary to perform work

Education & Experience / Licenses & Certification

  • High School or GED

  • 0 – 2 years business systems analysis experience (preferred)

  • 0 – 2 years Insurance industry experience (preferred)

Apply Today

Home Security Installer

,

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

AAA recently acquired SafeGuard, the 11th largest smart home security company in the United States, with the vision to become the most trusted brand in this industry. Safeguard, has been Protecting Arizona families and businesses for over 50 years; we are Arizona's largest locally-operated security provider. With an A+ Better Business Bureau Ranking, we prove every day that we love being there for and helping our customers. We work hard to create an environment where you can thrive and use your skills and talents to help us deliver legendary Customer Service. You’ll help positively impact every homeowner and the communities that we serve, too.
JOB SUMMARY
This position is responsible for the installation, service, repair, maintenance, and upgrades of systems for AAA Smart Home new and existing customer base. These services are critical for the ongoing customer experience and satisfaction of the account base. This position is customer facing and responsible for consistently providing a memorable customer experience.
ESSENTIAL FUNCTIONS:
  • Perform diagnostic evaluation of system issues and perform troubleshooting and repairs on low voltage security and home automation systems including cameras, thermostats, locks and more.
  • Install or upgrade new low voltage security and home automation systems inclusive of cameras, thermostats, door locks and more.
Why work for us?
  • Job Stability - Career Advancement 
  • Great Benefits - Medical/Dental/Vision
  • Retirement - 401k matching up to 3%
  • Work/Life Balance - PTO 3 Weeks + 9 paid holidays
KNOWLEDGE AND SKILLS:

• Install new Qolsys Smart Home systems to company standards
• Convert all legacy systems to the Qolsys Smart Home System
• Expert knowledge in the ADC (Alarm.Com) Application
• Service all legacy systems, including wireless and hardwired
• Assist peers with technical questions
• Communicate daily job condition as required, with office and customers
• Conclude every system installation with detailed customer orientation
• Answer questions, concerns regarding installation with customer
• Process all required and needed paperwork at the completion of every install
• Present and maintain a professional image for customers including assigned work area and company vehicle
• Make sure no system is left in an unarmed condition unless the customer requests
EDUCATION, KNOWLEDGE, SKILLS, COMPETENCIES, CERTIFICATIONS/LICENSES
  • High School Diploma or (GED) required.
  • 2-5 years of experience in low volt industry or equivalent combination of education and experience desired.
WORKING ENVIRONMENT/ MINIMUM PHYSICAL REQUIREMENTS
This position includes primarily field work. Physical requirements include standing, sitting, bending, lifting, and climbing. Lifting will include up to 40 pounds. Extensive use of a personal computer or tablet is required. Use of hand and power tools is required on occasion.

#LYN

Apply Today

Insurance Agent

Clearfield, Utah

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Why Work For Us?

  • Training – You’ll attend a thorough, comprehensive, training program

  • Benefits – Medical, Dental, Vision, wellness program and more!

  • 401k Matching – $1 for $1 company match up to 6% of pay

  • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan

  • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities

  • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Summary

Sales Agents serve our Members by selling them the Property & Casualty and Roadside Assistance insurance that meets the Member’s needs.

Essential Functions

  • Uses sales techniques and product knowledge to identify customer-specific needs to generate new sales to prospective and current Members. Effectively overcomes objections to close the sale.
  • Works to meet or exceed targets assigned by the Sales Agent’s manager.
  • Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.
  • Consistently provides a sales experience that enhances the Member’s affinity to the AAA brand and results in greater Member satisfaction and loyalty.
  • Proactively solicits new insurance sales by handling inbound calls, performing outbound calls, working marketing lists, and cross-selling/up-selling new and existing Members.

Knowledge/Skills/Abilities

  • Possesses sales skills effectively employed in the tracking, following up on and closing of assigned leads.
  • Knowledge of desktop systems including but not limited to Microsoft Office software applications.

Education & Experience/Licenses & Certification

  • High school diploma or GED required. Bachelor's degree in relevant field preferred.
  • 1 to 3 years of sales experience required. Insurance industry and/or call center work experience preferred.
  • Ability to acquire the active and unrestricted state issued license(s) required to place property and casualty insurance within thirty (30) calendar days of hire. Active required license(s) in CA, NV and UT preferred.

#GAB

Apply Today

Associate Project Manager

Phoenix, Arizona

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

AAA…we're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service. We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.  We're community minded, and celebrate the growth, development and successes of our diverse Team Members.  Whether you’re just starting your journey or looking to grow your career, we’ll support you every step of the way.

Why Work for us:

  • Impact. Play a key role in innovating the future of auto repair while reinventing AAA and the value propositions we deliver to over 6 Million Members.

  • Development. Our team is designed to grow business and business leaders. We intend for you to demonstrate your capabilities and leadership skills and earn rapid advancement.

  • Recognition. We offer a competitive total compensation package including salary, performance bonus, benefits, and 401(k) company match and discretionary contributions.

  • Lifestyle. We do honorable work, and we practice our values: humility, integrity, teamwork, and service.

The Associate Project Manager owns project execution within AAA. This Project Manager is focused on scope, time and cost of project delivery. This person plans, drives and monitors new project introduction efforts; on both internal & external member facing projects. This role develops detailed project plans and manages all processes throughout the project lifecycle including analysis, planning, resource allocation, progress tracking, monitoring change control process, implementation, testing, documentation, training, and on-time delivery. 

AAA Associate Project Managers work across multiple disciplines and business lines, and must be able to understand their clients’ businesses and build credibility quickly. Typical project areas include: implementing new technology, process or system improvements; building new business lines, vendor selection, product development, and launch.

The individual in this role must be able to deftly apply skills and methodology to manage others, proactively mitigate risks, resolve issues, escalate when appropriate, and overall drive project to completion.

Responsibilities:

  • Deliver critical MWG projects with focused discipline and planning to defined project scope & objectives, on time, on budget to meet business goals

  • Plan, schedule, manage and coordinate all aspects of the project life cycle; analysis, plan, build, test, implement, and training

  • Anticipate bottlenecks, mitigate project risks and balance the business needs versus technical constraints

  • Effectively identify and resolve any issues throughout project life cycle

  • Promotes, utilizes, and contributes to knowledge transfer discussions before, during and after project completion

  • Provide consistent and comprehensive status updates; reporting schedule, cost, scope, work load, and project team performance

  • Cross-Functional Collaboration

  • Work with PMO managers and business partners to define business cases, benefits, options, and recommendations

Qualifications:

  • 2 years of project management and related experience

  • High school or GED qualifications

  • Excellent organizational and project management skills

  • Manage expectations and track risks and benefits

  • Communicate with stakeholders about scheduling, staffing and technical requirements

  • Assist in the definition of project scope and goals

  • Ability to track and develop project budgets

  • Adjust schedules and targets on the project as needed 

  • Identify and manage potential risks and liabilities of projects

  • Strong logical and analytical problem-solving skills; ability to recommend solutions

  • Proven ability to complete projects according to outlined scope, budget and timeline

Apply Today

Insurance Associate

Pinole, California

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Why work for us?

  • Paid Training – Paid training. Extensive training program will help ensure a seamless transition into an Insurance Agent position. 
  • Licensing Assistance – AAA will reimburse a portion of the costs of licensure.
  • Advancement Opportunities – Opportunity to advance to an Insurance Agent within the first 60 days. 
  • No Overhead Costs – W-2 structure with dedication space in a AAA NCNU branch.
  • Compensation – Generous commission structure with the ability to earn commission on every policy. 
  • Benefits – Medical, Dental, Vision, wellness program and more!
  • 401k Matching – $1 for $1 company match up to 6% of pay.
  • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan.
  • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.
  • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

Summary:

Insurance Associates serve our Members by selling Property & Casualty and Roadside Assistance insurance that meets the Member’s needs.

Essential Functions

  • Uses sales techniques and product knowledge to identify customer-specific needs to generate new sales, retain existing insured’s and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.
  • Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Associate’s manager.
  • Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.
  • Consistently provides all Members with a sales and service experience that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.
  • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.
  • Responds to customer inquiries and requests relating to insurance products and membership.
  • Researches and resolves customer service issues. Often assists the insured in initiating the first notice of loss on claims.

 

Education & Experience/Licenses & Certification

  • High school diploma or GED required. Bachelor's degree in a relevant field preferred.

  • 2 to 4 years of sales experience preferred.

  • Currently possesses, or has the ability to acquire unrestricted state issued license(s) required to place property and casualty insurance within twenty-one (21) calendar days of start date. Depending on start date,  active property and casualty license(s) may be required.

#IA

            

Apply Today

COF Team Leader

Rancho Cordova, California

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.


 

Why Work For Us?

  • Great Pay - with the opportunity for increases when performance skill blocks are achieved

  • Training – You’ll attend a thorough, comprehensive, training program

  • Benefits – Medical, Dental, Vision, wellness program and more!

  • 401k Matching – $1 for $1 company match up to 6% of pay

  • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan

  • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
  • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members


 

Summary:

Essential Functions

  • Coordinates and directs work activities to provide services including vehicle repair/maintenance, emergency road service, and related activities in response to member, non-member, commercial customer, and vendor inquiries, requests, complaints, and issues.
  • Assigns people, tools, vehicles and other resources to tasks to ensure operating standards for volume, timeliness, cost and quality of service are met or exceeded.
  • Manages direct reports and/or temporary/seasonal employees to ensure work-produced meets or exceeds standards for productivity and quality.
  • Coaches employees on workflow or skill set, organizing classes for employee development or providing one-on-one training.

Knowledge/Skills/Abilities

  • Appropriate knowledge and ability to answer technical questions and provide training and guidance to staff
  • Interpersonal and communication skills (verbal and written) necessary to interact with members, employees and others in a professional and tactful manner
  • Ability to manage and document Automotive services, projects, and/or pilot projects
  • Ability to coach, mentor, evaluate and train
  • Knowledge of member services, products, guidelines, polices and procedures related to automotive services

Education & Experience / Licenses & Certification

  • High School diploma or equivalent certification.
  • 3 – 5 years Industry experience in providing repair, maintenance, and/or emergency road services for passenger and/or commercial vehicles.
  • 2 – 3 years supervisory, management or leadership experience. (preferred)

Work Environment/Physical Requirements

Works in an office environment sitting at a desk, table or computer workstation for extended periods of time.  May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

Apply Today

Manager, MSC Sales and Service

Phoenix, Arizona

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
 

Why Work For Us?

  • Benefits – Medical, Dental, Vision, wellness program and more!

  • 401k Matching – $1 for $1 company match up to 6% of pay

  • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan

  • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities

  • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Summary

This position is responsible for managing the overall growth, development, profitability, and member satisfaction of one or more DSU teams

Essential Functions

  • Accountable for delivery of revenue and profitability through DSU team(s) P&L management.
  • Responsible for the sale of all AAA products (Membership, P&C Insurance and Travel).
  • Tracks and analyzes all sales metrics to optimize distribution strategy of all lead sources.
  • Forecasts staffing needs and maintains staffing pipeline through active recruiting.
  • Conducts performance evaluation, implements sales actions plans/coaching, and performance management activities for employees.
  • Ensures compliance with AAA policies, procedures, standards and regulations.
  • Provides feedback to assist in competitive positioning of AAA products and services (e.g., products, pricing, distribution approaches).

Knowledge/Skills/Abilities

  • Strong business acumen skills
  • Strong written and verbal communication skills.
  • Strong problem-solving, quantitative and analytical skills with a proven ability to make data-driven decisions
  • P&L accountability and/or progressively responsible revenue/expense accountability (preferred)
  • In-depth knowledge of Membership, Insurance, Travel, Retail or Financial Services organization(s) (Preferred)
  • Knowledge of AAA products and systems (Preferred)

Education & Experience / Licenses & Certification

  • Sales and/or service experience
  • Supervisory experience in travel, retail sales, insurance or service industry. Comparable experience in a management capacity may also be considered. (Preferred)
  • Property and Casualty License (Preferred)
  • Bachelor’s Degree Preferred
  • High School Diploma or GED
  • Valid Driver's License
  • Bi-lingual communication skills (Preferred)
  • Strong computer skills, including proficiency with MS Office applications (Word, Excel, PowerPoint, Outlook)

Work Environment/Physical Requirements

  • Entire work time is conducted in an office setting
  • Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.
  • Must be able to understand and follow complex instructions
Apply Today

Member Care Specialist - GIG Car Share

Clearfield, Utah

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

At AAA we come to work to dream, design and define how we will live and move into the future. We exist to harness these forces for the benefit of Members and future generations, humanizing disruptive change for the betterment of the communities we serve. We’re looking for bright, passionate, and collaborative people to join our tight-knit team as we innovate in the spirit of service.   

Why Work For Us?

  • Impact. Lead the charge in mobility as a service movement and enable people’s lives to improve through the sharing economy. Leverage the best of an established 115 year-old not for profit combined with start-up speed and agility to create real and meaningful impact.

  • Recognition. We offer a competitive total compensation package including base salary, annual performance bonuses, benefits, and 401(k) Company match with additional discretionary contribution potential.

  • Lifestyle. We do honorable work, and we practice our values: humility, integrity, teamwork, and service. You’ll have the security of a larger organization but you’ll move at startup speed.

Summary

The Member Care Specialist is responsible for supporting and resolving all issues and concerns to our AAA Mobility Members with exemplary customer service and professionalism. The key responsibilities are responding to Member questions and inquiries via phone, email, and other communication methods to maintains a high level of member satisfaction levels, research and resolve complex and sensitive Member issues in order to ensure timely complaint resolution, and to provides reporting and other data as needed by supervisor and department.


Essential Functions

  • Deliver extraordinary customer service to Members using sound business judgment, by accurately answering questions, applying and interpreting department policy and effectively utilizing department references and resources

  • Resolve, where possible, Roadside Assistance complaints with Members

  • Handle escalated incidents and notify appropriate management as necessary

  • Identify and recommend procedures to improve department efficiency

  • Provide individual guidance to new associates; act in the capacity of a subject matter expert and serve as a resource to other telephone associates.

  • May substitute for team leader as needed

Knowledge/Skills/Abilities

  • Customer Service - Front-line customer contact with sales. Involves effective listening, attentiveness, patience, persuasive speaking and communication skills. (Intermediate)

  • Project Management - Develop project schedules, defines project objectives, sets goals and determines measures to track progress. (Entry)

  • Reporting - Ability to see, understand and act upon data with the goal to enable end-users to see data so that they can analyze it and make it understandable through analysis. Reporting deals with data, while analysis is what turns the data into information. (Intermediate)

  • Problem-solving - Identifies problems, lists the possible solutions, evaluates options, and selects options to find solutions to problems. Designs solutions. (Intermediate)

  • Data Entry - Proficient typing skills. Computer skills and a knowledge of relevant software packages. Basic literacy and numeracy skills. (Intermediate)

  • Computer Skills - Proficiency with MS Office applications (Word, Excel, PowerPoint, Outlook). (Intermediate)

Education & Experience/Licenses & Certification

  • High School Diploma or GED (Required)

  • 3-years in a Member service related field (Required)

  • Bilingual Communication Skills (Preferred)

  • Experience reading maps and navigating directions (Preferred)

  • Proven ability to develop rapport via phone interactions (Preferred)

#GIG

Apply Today

Insurance Sales Associate

Redding, California

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Why work for us?

  • Paid Training – Paid training. Extensive training program will help ensure a seamless transition into an Insurance Agent position. 

  • Licensing Assistance – AAA will reimburse a portion of the costs of licensure.

  • Advancement Opportunities – Opportunity to advance to an Insurance Agent within the first 60 days. 

  • No Overhead Costs – W-2 structure with dedication space in a AAA NCNU branch.

  • Compensation – Generous commission structure with the ability to earn commission on every policy. 

  • Benefits – Medical, Dental, Vision, wellness program and more!

  • 401k Matching – $1 for $1 company match up to 6% of pay.

  • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan.

  • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.

  • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

Summary:

Insurance Associates serve our Members by selling Property & Casualty and Roadside Assistance insurance that meets the Member’s needs.

Essential Functions

  • Uses sales techniques and product knowledge to identify customer-specific needs to generate new sales, retain existing insured’s and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.

  • Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Associate’s manager.

  • Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.

  • Consistently provides all Members with a sales and service experience that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.

  • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.

  • Responds to customer inquiries and requests relating to insurance products and membership.

  • Researches and resolves customer service issues. Often assists the insured in initiating the first notice of loss on claims.

 

Education & Experience/Licenses & Certification

  • High school diploma or GED required. Bachelor's degree in a relevant field preferred.

  • 2 to 4 years of sales experience preferred.

  • Currently possesses, or has the ability to acquire unrestricted state issued license(s) required to place property and casualty insurance within twenty-one (21) calendar days of start date. Depending on start date,  active property and casualty license(s) may be required.

#IA            

Apply Today

Warehouse Specialist

Scottsdale, Arizona

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

ESSENTIAL FUNCTIONS:

This position supports Install and Service techs and Advisors/PMs with on time ordering and fulfillment for Job parts request. Supports office ordering and invoicing as needed or requested. Helps maintain warehouse stocking levels, inventory management and general upkeep. Vendor and customer support. Supports staff when warehouse manager is not available

RESPONSIBILITIES/JOB DUTIES:

  • Reviews Purchasing email inbox for parts request for Service tickets and Install Jobs, with review of Job queue for Install and SAFE orders to best determine method of fulfillment; utilizing warehouse stock or creating and submitting purchase orders for items not in stock or not regularly stocked in the warehouse

  • Pulls items from stock and stages in proper staging area dependent on request/Job schedule, Reviewing job pallets or parts request for items needing to be ordered; working with Advisors, Area Foremen, Coordination staff and researching where to best purchase items from for price and quickest availability

  • Stock and Expense part ordering; checking stock levels of parts needing to be ordered, verifying validity of Min/Max stocking levels, creating and submitting purchase orders, tracking status of fulfillment from vendors. Will Call invoicing and ordering as needed or requested by accounting

  • Performing cycle counts and inventory audits to maintain accuracy of on hand stock and proper stocking levels; reviewing parts to ensure they can be used before their warranty period has passed

  • Processing returns for items from stock that have or are getting ready to expire, items ordered for jobs that were not used, not needed, miss-ordered, damaged or not in proper working condition; working with vendors and techs to ensure proper returns are processed and RMA’s obtained

  • Maintain 5S procedures and upkeep of warehouse; sweeping, general cleaning and assisting with stock location and put away of stock and material ordered for jobs/service tickets

  • Supporting other areas/positions in warehouse as needed; receiving, driving, service, etc.

Why Work For Us

  • Benefits – Medical, Dental, Vision, wellness program and more!

  • 401k Matching – $1 for $1 company match up to 6% of pay

  • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan

  • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities

  • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

KNOWLEDGE AND SKILLS:

2 -3 years’ experience warehousing and logistics (or equivalent with inventory management)  

EDUCATION, KNOWLEDGE, SKILLS, COMPETENCIES, CERTIFICATIONS/LICENSES:

High School diploma or GED (required)

Basic computer knowledge and understanding (required)

Will need to pass a forklift certification class and on hand testing

MS office & GSuite (desired)

Exceptional customer service skills (required)

WORKING ENVIRONMENT/ MINIMUM PHYSICAL REQUIREMENTS

Physical requirements; standing, sitting, bending and lifting, need to be able to lift and carry 25 pounds (up to 50 pounds), Long periods looking at a computer screen.

Apply Today

Welder as Gate Technician

,

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

AAA recently acquired SafeGuard, the 11th largest smart home security company in the United States, with the vision to become the most trusted brand in this industry.  Safeguard, has been Protecting Arizona families and businesses for over 50 years; we are Arizona's largest locally-operated security provider. With an A+ Better Business Bureau Ranking, we prove every day that we love being there for and helping our customers.  We work hard to create an environment where you can thrive and use your skills and talents to help us deliver legendary Customer Service. You’ll help positively impact every homeowner and the communities that we serve, too.

Job Summary  

 This position exists to provide maintenance services to our clients that have a gate maintenance contract through scheduled preventative maintenance, emergency services and other client needs 

Essential Functions: 

  • Conduct preventative maintenance on gates for clients with contracted services 

  • Provide emergency gate repair for clients with contracted services 

  • Provide similar assistance with access, camera and s conduct preventative maintenance on gates for clients with contracted services. 

  • Provide trouble shooting and repair for damaged or malfunctioning gates for clients with contracted services 

  • Provide similar assistance with access, camera and similar systems 

  • Document service and installation actions by completing forms, reports, logs and records

Why work for us?

  • Training - Career Advancement!

  • Great Benefits - Medical/Dental/Vision

  • Retirement - 401k matching up to 3%

  • Work/Life Balance - PTO 3 Weeks + 9 paid holidays

Education, Skills, Competencies, Certifications, Licenses: 

  • One year experience in gate operator repair and installation or welding experience  

  • Use of basic hand tools and manual labor 

  • Strong attention to detail 

  • Mechanically-inclined; Safety oriented 

  • Clean driving record and ability to pass background check/Drug test  

  • High School diploma or GED equivalent (required)

#LYN

Apply Today

Insurance Associate

Bozeman, Montana

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Why work for us?

  • Paid Training – Paid training. Extensive training program will help ensure a seamless transition into an Insurance Agent position. 
  • Licensing Assistance – AAA will reimburse a portion of the costs of licensure.
  • Advancement Opportunities – Opportunity to advance to an Insurance Agent within the first 60 days. 
  • No Overhead Costs – W-2 structure with dedication space in a AAA NCNU branch.
  • Compensation – Generous commission structure with the ability to earn commission on every policy. 
  • Benefits – Medical, Dental, Vision, wellness program and more!
  • 401k Matching – $1 for $1 company match up to 6% of pay.
  • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan.
  • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.
  • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

Summary:

Insurance Associates serve our Members by selling Property & Casualty and Roadside Assistance insurance that meets the Member’s needs.

Essential Functions

  • Uses sales techniques and product knowledge to identify customer-specific needs to generate new sales, retain existing insured’s and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.
  • Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Associate’s manager.
  • Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.
  • Consistently provides all Members with a sales and service experience that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.
  • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.
  • Responds to customer inquiries and requests relating to insurance products and membership.
  • Researches and resolves customer service issues. Often assists the insured in initiating the first notice of loss on claims.

 

Education & Experience/Licenses & Certification

  • High school diploma or GED required. Bachelor's degree in a relevant field preferred.

  • 2 to 4 years of sales experience preferred.

  • Currently possesses, or has the ability to acquire unrestricted state issued license(s) required to place property and casualty insurance within twenty-one (21) calendar days of start date. Depending on start date,  active property and casualty license(s) may be required.

#IA

            

Apply Today

Inside Sales Representative - Work from Home (Prescott)

Prescott, Arizona

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Work from Home - (Prescott)

AAA acquired SAFE Security, the 11th largest smart home security company in the United States, in November 2018 with the vision to become the most trusted smart home security provider in America. With your help, we aspire to provide the same peace of mind at home as we have provided on the roads for the last 100 years.

We’re looking for a results-driven Sales Representative to actively seek out and engage customer prospects.  You will be part of a team that has a MUST WIN attitude matched by an unparalleled support staff. We’re looking for hardworking, self-motivated, individuals with a professional presence. You will be working with a company and a team that is second to none and we are looking for the same!

This is a quota-carrying role, primarily responsible for driving new revenue.

Why work for us?

  • Compensation - salary plus uncapped commission

  • Benefits – Medical, Dental, Vision, and more!

  • 401k Matching – $1 for $1 company match up to 3% of pay

  • Paid Time Off – Accrual of 3 weeks PTO and nine holidays annually

  • Career Growth – Move up your career, internal candidates receive top priority

  • While this is a fully remote position, each team adheres to a specific location strategy, which allows them to work more effectively together. Therefore, the candidate should reside in or near Prescott.

Summary:

The Inside Sales Representative is responsible for inbound and outbound B2C leads, advancing the sales process, closing new and upgrade business and achieving opportunity-based sales quotas. The Inside Sales Representative will conduct research to best qualify leads and reach business targets through telephone and email.

Job Duties:

  • Utilize a consistent contact attempt process via phone and e-mail to nurture, qualify and sell prospects generated by marketing campaigns and ‘cold-calling’ in a production focused environment

  • Prospect, educate and qualify leads to create sales-ready opportunities

  • Effectively communicate A3SH’s solutions and value propositions to prospects who may yet be unfamiliar with them leading to demand for A3SH’s ’s solutions

  • Manage your pipeline with precision, and consistently develop strategies to grow your business

  • Follow the established sales process and consistently using Salesforce.com to document prospect interactions – ensuring efficient lead management

  • Consistently monitor market trends and educate yourself on industry best practices to offer valuable perspective to your clients

Requirements:

  • Ability to qualify opportunities involving multiple key decision makers

  • Ability to build and maintain lasting relationships with customers

  • Exceptional verbal communication and presentation skills

  • Genuine passion for the sales discipline and for helping clients succeed

  • Ability and desire to thrive in a fast moving, ever-evolving environment

  • Ability to perform basic calculations and mathematical figures

  • Bilingual- Spanish preferred

Educations & Experience/Licenses & Certifications:

  • BA a plus but not required

  • Minimum of two years' direct work experience in inside or outside sales capacity

  • Demonstrated success in qualifying opportunities involving multiple decision makers

  • Demonstrated ability to convert prospects and close deals and achieve sales quotas

  • Experience with customer relationship management software

  • Overtime as required; Saturday hours on a rotation basis is required

#SAFE

Apply Today

Smart Home Sales Associate

Clearfield, Utah

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

We're looking for a results-driven Sales Representative!

You will be part of a team that has a MUST WIN attitude matched by an unparalleled support staff. We’re looking for hardworking, self-motivated, individuals with a professional presence. You will be working with a company and a team that is second to none and we are looking for the same!

Why Work For Us?

  • Paid Training – You’ll attend a thorough, comprehensive, training program

  • Benefits – Medical, Dental, Vision, wellness program and more!

  • 401k Matching – $1 for $1 company match up to 6% of pay

  • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan

  • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities

  • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Essential Functions

  • Uses sales techniques and product knowledge to qualify, identify customer-specific needs to generate new sales to prospective customers. Effectively overcomes objections to close the sale.
  • Works to meet or exceed targets assigned by the manager.
  • Utilize a consistent contact attempt process to nurture, generated leads from marketing campaigns.
  • Consistently monitor market trends and educate yourself on industry best practices to offer valuable prospective to your clients.

Knowledge/Skills/Abilities

  • Genuine passion in sales and for helping your clients succeed.
  • Ability to convert prospects and close deal to achieve sales quotas.
  • Knowledge of desktop systems including but not limited to Microsoft Office software applications and customer management software.
  • Ability to thrive in a fast moving, ever changing environment.
  • Exceptional verbal communication skills.

Education & Experience/Licenses & Certification

  • High school diploma or GED required.
  • 1 to 3 years of sales experience preferred.

#MOR

Apply Today

Smart Home Sales Agent

Clearfield, Utah

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

We're looking for a results-driven Sales Representative!

You will be part of a team that has a MUST WIN attitude matched by an unparalleled support staff. We’re looking for hardworking, self-motivated, individuals with a professional presence. You will be working with a company and a team that is second to none and we are looking for the same!

Why Work For Us?

  • Paid Training – You’ll attend a thorough, comprehensive, training program

  • Benefits – Medical, Dental, Vision, wellness program and more!

  • 401k Matching – $1 for $1 company match up to 6% of pay

  • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan

  • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities

  • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Essential Functions

  • Uses sales techniques and product knowledge to qualify, identify customer-specific needs to generate new sales to prospective customers. Effectively overcomes objections to close the sale.
  • Works to meet or exceed targets assigned by the manager.
  • Utilize a consistent contact attempt process to nurture, generated leads from marketing campaigns.
  • Consistently monitor market trends and educate yourself on industry best practices to offer valuable prospective to your clients.

Knowledge/Skills/Abilities

  • Genuine passion in sales and for helping your clients succeed.
  • Ability to convert prospects and close deal to achieve sales quotas.
  • Knowledge of desktop systems including but not limited to Microsoft Office software applications and customer management software.
  • Ability to thrive in a fast moving, ever changing environment.
  • Exceptional verbal communication skills.

Education & Experience/Licenses & Certification

  • High school diploma or GED required.
  • 1 to 3 years of sales experience preferred.

#IA

Apply Today

Member Experience Associate

Helena, Montana

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Why Work For Us?

  • Great Pay – Paid training and competitive hourly base + incentives.

  • Benefits – Medical, Dental, Vision, wellness program and more!

  • 401k Matching – $1 for $1 company match up to 6% of pay.

  • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan.

  • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.

  • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

Summary:

The Member Experience Associate acts in a service and sales capacity, responsible for providing caring, outstanding Member service with heart while actively promoting cross sales referrals, sales and branch promotions.

Essential Functions

  • Performs routine sales, service and operational functions for AAA Members including; DMV, cashiering, auto travel, notary and insurance sales support, with expectations for maintaining required standards, policies and procedures.
  • Understands and actively promotes products and services to achieve individual goals in support of meeting organization goals and objectives.
  • Overcomes obstacles that create barriers to Team Member or branch efforts and identifies process improvement opportunities and proposes solutions.
  • Acts as an agent for change while promoting AAA’s guiding principles and core values.

Knowledge/Skills/Abilities

  • Demonstrates sales and service skills. Able to effectively interact, face-to-face, with new, prospective and existing Members.
  • Accuracy and comfort handling money, making change, balancing cash drawer.
  • Good computer skills, proficient in both reading and basic arithmetic.
  • Good written and verbal communication skills in person and over the phone.
  • Ability to multitask in response to requests, requirements and Member/Team Member expectations. Ability to accept feedback and correct course as necessary.

Education & Experience / Licenses & Certification

  • High school diploma or GED required.
  • Two years sales or customer service experience.
  • Experience working with sales and service standards and goals.
  • Current & valid Driver's License with clean history may be required.
  • Bonding and fingerprinting may be required.
  • P&C Licensing may be required.

Work Environment/Physical Requirements

  • Works in a variety of office environments where standing, walking or sitting at a desk, table or computer workstation may be required for extended periods of time.
  • May travel by car, plane or other form of transportation to attend business meetings or conferences.
  • May be required to work in one or more locations in a defined service area. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

#MEA

Apply Today

Inside Sales Representative

Tempe, Arizona

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

AAA acquired SAFE Security, the 11th largest smart home security company in the United States, in November 2018 with the vision to become the most trusted smart home security provider in America. With your help, we aspire to provide the same peace of mind at home as we have provided on the roads for the last 100 years.

We’re looking for a results-driven Sales Representative to actively seek out and engage customer prospects.  You will be part of a team that has a MUST WIN attitude matched by an unparalleled support staff. We’re looking for hardworking, self-motivated, individuals with a professional presence. You will be working with a company and a team that is second to none and we are looking for the same!

This is a quota-carrying role, primarily responsible for driving new revenue.

Why work for us?

  • Compensation - salary plus uncapped commission

  • Benefits – Medical, Dental, Vision, and more!

  • 401k Matching – $1 for $1 company match up to 3% of pay

  • Paid Time Off – Accrual of 3 weeks PTO and nine holidays annually

  • Career Growth – Move up your career, internal candidates receive top priority

  • Opportunity to work from home

Summary:

The Inside Sales Representative is responsible for inbound and outbound B2C leads, advancing the sales process, closing new and upgrade business and achieving opportunity-based sales quotas. The Inside Sales Representative will conduct research to best qualify leads and reach business targets through telephone and email.

Job Duties:

  • Utilize a consistent contact attempt process via phone and e-mail to nurture, qualify and sell prospects generated by marketing campaigns and ‘cold-calling’ in a production focused environment

  • Prospect, educate and qualify leads to create sales-ready opportunities

  • Effectively communicate A3SH’s solutions and value propositions to prospects who may yet be unfamiliar with them leading to demand for A3SH’s ’s solutions

  • Manage your pipeline with precision, and consistently develop strategies to grow your business

  • Follow the established sales process and consistently using Salesforce.com to document prospect interactions – ensuring efficient lead management

  • Consistently monitor market trends and educate yourself on industry best practices to offer valuable perspective to your clients

Requirements:

  • Ability to qualify opportunities involving multiple key decision makers

  • Ability to build and maintain lasting relationships with customers

  • Exceptional verbal communication and presentation skills

  • Genuine passion for the sales discipline and for helping clients succeed

  • Ability and desire to thrive in a fast moving, ever-evolving environment

  • Ability to perform basic calculations and mathematical figures

  • Bilingual- Spanish preferred

Educations & Experience/Licenses & Certifications:

  • BA a plus but not required

  • Minimum of two years' direct work experience in inside or outside sales capacity

  • Demonstrated success in qualifying opportunities involving multiple decision makers

  • Demonstrated ability to convert prospects, close deals and achieve sales quotas

  • Experience with customer relationship management software

  • Overtime as required; Saturday hours on a rotation basis is required

#SAFE

Apply Today

Call Receiver - Work From Home - MUST LIVE IN UTAH

Clearfield, Utah

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Our Call Receivers provide courteous and professional assistance in responding to member requests for Roadside Assistance and other AAA products and service for a high volume call center.

Why Work For Us?

  • Great Pay - $14.50/hour  with the opportunity for increases when performance skill blocks are achieved

  • Training – You’ll attend a thorough, comprehensive, training program

  • Benefits – Medical, Dental, Vision, wellness program and more!

  • 401k Matching – $1 for $1 company match up to 6% of pay

  • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan

  • Paid Time Off - Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities

  • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Essential Functions

  • Multitask using technology systems to coordinate rescue for AAA Members in need of roadside assistance.

  • Partner with Territory/Fleet Managers to gain a better understanding of their territory.

  • Update the information system and keep the member informed of all requested services.

Knowledge/Skills/Abilities  

  • Clear and proficient verbal and written communication even under pressure

  • Advanced computer, relevant applications, telephone and dispatch/radio skills

  • Common knowledge of vehicle components and the common reasons for vehicle failure

  • Demonstrates problem solving and listening skills to evaluate member safety as well as the ability to discern safety issues and respond appropriately

  • toggle and navigate through multiple applications for simultaneous use

  • Type 45 WPM

Apply Today

Customer Service Representative

Tempe, Arizona

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

AAA recently acquired SAFE Security, the 11th largest smart home security company in the United States, with the vision to become the most trusted brand in this industry.  With your help, we aspire to provide the same peace of mind at home as we have provided on the roads for the last 100 years.    

 

AAA Smart Home Customer Experience Team is growing and has an immediate need for passionate, energetic, customer-focused team members with a positive attitude to join our customer support environment. If you are passionate about helping others, have a strong sense of empathy, enjoy a fast paced environment, have the gift of listening and problem solving, then we want you to consider joining our amazing team!

WHY WORK FOR US?

  • Great Pay - $16.00/hour

  • Career Growth - We offer a leadership development program where you can be promoted as early as 6 months with a pay increase

  • Training – You’ll attend a thorough, comprehensive 2 week training program

  • Benefits – Medical, Dental, Vision, wellness program and more!

  • 401k Matching

  • Paid Time Off – Ten hours per month, nine holidays annually

  • Collaborative Environment – AAA Smart Home will value your contribution to providing exceptional service to our members

Job Description

Essential Functions:

  • Operate automatic call distribution (ACD) telephone set and PC Windows-based applications, to accurately receive record and respond to Members’ requests
  • Properly answer and accurately process incoming telephone calls regarding service and other related areas, while demonstrating a pleasant and professional telephone manner. Take action, as necessary, to appropriately respond to a Member's needs and concerns
  • Listen and probe for additional information as necessary.  Make sound decisions concerning the prioritization of service (e.g., safety concern, extreme hardship to Member)
  • Identify situations that require special handling and coordinate with appropriate unit as necessary.
  • Accurately enter information, comments and complaints regarding Members’ needs, including any special service considerations, in the system application. Forward complaint information to appropriate support for follow-up
  • Process credit card and member billing transaction via available applications
  • Suggest cross-selling opportunities that will enhance Member's experience; promote related programs as required by the Member’s individual situation

Knowledge/Skills/Abilities

  • Clear verbal and written communications.

  • Basic mathematical, typing (35 wpm minimum), computer (basic usage and functions) and data entry skills

  • General awareness of AAA products, and services

  • Passion for customer service

  • Ability to navigate through navigation system (Google Maps)

  • Ability to respond to customer inquiries and interact with others at a level normally acquired through the completion of a high school diploma or equivalent and two (2) years of customer service experience (preferred)

  • Effective analytical, written and oral communication skills to enable accurate completion of assignments, proper handling of problem situations and constructive interaction with others

  • Ability to work overtime and/or holidays as necessitated by business and/or weather conditions.

  • Ability to identify customer needs and recommend solutions

  • Able to work weekends

Education & Experience / Licenses & Certification

  • High School diploma or equivalent required, college education credits preferred

  • 6 months – 2 years prior customer service experience, retail or banking is preferred

  • Bi-Lingual Spanish preferred

#OLG

Apply Today

Insurance Associate

Stockton, California

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Why work for us?

  • Paid Training – Paid training. Extensive training program will help ensure a seamless transition into an Insurance Agent position. 
  • Licensing Assistance – AAA will reimburse a portion of the costs of licensure.
  • Advancement Opportunities – Opportunity to advance to an Insurance Agent within the first 60 days. 
  • No Overhead Costs – W-2 structure with dedication space in a AAA NCNU branch.
  • Compensation – Generous commission structure with the ability to earn commission on every policy. 
  • Benefits – Medical, Dental, Vision, wellness program and more!
  • 401k Matching – $1 for $1 company match up to 6% of pay.
  • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan.
  • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.
  • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

Summary:

Insurance Associates serve our Members by selling Property & Casualty and Roadside Assistance insurance that meets the Member’s needs.

Essential Functions

  • Uses sales techniques and product knowledge to identify customer-specific needs to generate new sales, retain existing insured’s and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.
  • Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Associate’s manager.
  • Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.
  • Consistently provides all Members with a sales and service experience that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.
  • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.
  • Responds to customer inquiries and requests relating to insurance products and membership.
  • Researches and resolves customer service issues. Often assists the insured in initiating the first notice of loss on claims.

 

Education & Experience/Licenses & Certification

  • High school diploma or GED required. Bachelor's degree in a relevant field preferred.

  • 2 to 4 years of sales experience preferred.

  • Currently possesses, or has the ability to acquire unrestricted state issued license(s) required to place property and casualty insurance within twenty-one (21) calendar days of start date. Depending on start date,  active property and casualty license(s) may be required.

#IA

            

Apply Today

Insurance Associate

Missoula, Montana

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Why work for us?

  • Paid Training – Paid training. Extensive training program will help ensure a seamless transition into an Insurance Agent position. 
  • Licensing Assistance – AAA will reimburse a portion of the costs of licensure.
  • Advancement Opportunities – Opportunity to advance to an Insurance Agent within the first 60 days. 
  • No Overhead Costs – W-2 structure with dedication space in a AAA NCNU branch.
  • Compensation – Generous commission structure with the ability to earn commission on every policy. 
  • Benefits – Medical, Dental, Vision, wellness program and more!
  • 401k Matching – $1 for $1 company match up to 6% of pay.
  • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan.
  • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.
  • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

Summary:

Insurance Associates serve our Members by selling Property & Casualty and Roadside Assistance insurance that meets the Member’s needs.

Essential Functions

  • Uses sales techniques and product knowledge to identify customer-specific needs to generate new sales, retain existing insured’s and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.
  • Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Associate’s manager.
  • Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.
  • Consistently provides all Members with a sales and service experience that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.
  • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.
  • Responds to customer inquiries and requests relating to insurance products and membership.
  • Researches and resolves customer service issues. Often assists the insured in initiating the first notice of loss on claims.

 

Education & Experience/Licenses & Certification

  • High school diploma or GED required. Bachelor's degree in a relevant field preferred.

  • 2 to 4 years of sales experience preferred.

  • Currently possesses, or has the ability to acquire unrestricted state issued license(s) required to place property and casualty insurance within twenty-one (21) calendar days of start date. Depending on start date,  active property and casualty license(s) may be required.

#MOR

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Home Security Installer Technician

Truckee, California

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

AAA recently acquired SafeGuard, the 11th largest smart home security company in the United States, with the vision to become the most trusted brand in this industry.  Safeguard, has been Protecting Arizona families and businesses for over 50 years; we are Arizona's largest locally-operated security provider. With an A+ Better Business Bureau Ranking, we prove every day that we love being there for and helping our customers.  We work hard to create an environment where you can thrive and use your skills and talents to help us deliver legendary Customer Service. You’ll help positively impact every homeowner and the communities that we serve, too.

RESPONSIBILITIES/JOB DUTIES :
  • Perform diagnostic evaluation of system issues and perform troubleshooting and repairs on low voltage security and home automation systems including cameras, thermostats, locks and more.
  • Install or upgrade new low voltage security and home automation systems inclusive of cameras, thermostats, door locks and more.
Why work for us?
  • Training - Career Advancement!
  • Great Benefits - Medical/Dental/Vision
  • Retirement - 401k matching up to 3%
  • Work/Life Balance - PTO 3 Weeks + 9 paid holidays
KNOWLEDGE AND SKILLS:
  • Two or more years in a customer service industry role 
  • Excellent customer service, communications and conflict resolution skills 
  • Strong written and verbal communication skills 
  • Sales experience (desired) HVAC/AC experience (desired)
EDUCATION, KNOWLEDGE, SKILLS, COMPETENCIES, CERTIFICATIONS/LICENSES
  • Must qualify for applicable licenses/certificates - State Alarm Card
  • The ability to use hand tools, laptop, and tablet (required)
  • Clean Driving Record and ability to take and pass drug screen

WORKING ENVIRONMENT/ MINIMUM PHYSICAL REQUIREMENTS
This position includes primarily field work. Physical requirements include standing, sitting, bending, lifting, and climbing ladders. Lifting will include up to 40 pounds. Extensive use of a personal computer or tablet is required. Use of hand and power tools is required on occasion.

#LYN

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Home Security Installer Technician

Reno, Nevada

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

AAA recently acquired SafeGuard, the 11th largest smart home security company in the United States, with the vision to become the most trusted brand in this industry.  Safeguard, has been Protecting Arizona families and businesses for over 50 years; we are Arizona's largest locally-operated security provider. With an A+ Better Business Bureau Ranking, we prove every day that we love being there for and helping our customers.  We work hard to create an environment where you can thrive and use your skills and talents to help us deliver legendary Customer Service. You’ll help positively impact every homeowner and the communities that we serve, too.

RESPONSIBILITIES/JOB DUTIES :
  • Perform diagnostic evaluation of system issues and perform troubleshooting and repairs on low voltage security and home automation systems including cameras, thermostats, locks and more.

  • Install or upgrade new low voltage security and home automation systems inclusive of cameras, thermostats, door locks and more.

Why work for us?
  • Job Stability - Career Advancement!

  • Great Benefits - Medical/Dental/Vision

  • Retirement - 401k matching up to 3%

  • Work/Life Balance - PTO 3 Weeks + 9 paid holidays

KNOWLEDGE AND SKILLS:
  • Two or more years in a customer service industry role 

  • Excellent customer service, communications and conflict resolution skills 

  • Strong written and verbal communication skills 

  • HVAC/AC experience (desired)

EDUCATION, KNOWLEDGE, SKILLS, COMPETENCIES, CERTIFICATIONS/LICENSES
  • Must qualify for applicable licenses/certificates - State Alarm Card

  • The ability to use hand tools, laptop, and tablet (required)

  • Clean Driving Record and ability to take and pass drug screen

WORKING ENVIRONMENT/ MINIMUM PHYSICAL REQUIREMENTS
This position includes primarily field work. Physical requirements include standing, sitting, bending, lifting, and climbing ladders. Lifting will include up to 40 pounds. Extensive use of a personal computer or tablet is required. Use of hand and power tools is required on occasion.

#LYN

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Installation and Service Coordinator

Tempe, Arizona

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

AAA recently acquired SafeGuard, the 11th largest smart home security company in the United States, with the vision to become the most trusted brand in this industry. Safeguard, has been Protecting Arizona families and businesses for over 50 years; we are Arizona's largest locally-operated security provider. With an A+ Better Business Bureau Ranking, we prove every day that we love being there for and helping our customers. We work hard to create an environment where you can thrive and use your skills and talents to help us deliver legendary Customer Service. You’ll help positively impact every homeowner and the communities that we serve, too.

 

SUMMARY:

This position is responsible for providing scheduling for service, repair, maintenance, and inspections for the existing customer base. These services are critical for the ongoing customer service experience and satisfaction of the account base. The department has primary responsibility for customer retention through the responsiveness and provision of repair, Inspection, support, and maintenance operations and service. This is the entry level skill set position.

RESPONSIBILITIES/JOB DUTIES:

  • Handle incoming and outgoing phone calls to address customer requests and schedule service calls

  • Handle e-mail and queue requests to schedule service calls

  • Support the other internal customers (installation, sales, and monitoring) with handling and resolution of customer issues

  • Order equipment required for service calls

  • Build relationships with customers to ensure satisfaction and retention

  • Work with internal tech support (Virtual Assistance) to provide more advanced training and programming

Why work for us?

  • Training - Career Advancement!

  • Great Benefits - Medical/Dental/Vision

  • Retirement - 401k matching up to 3%

  • Work/Life Balance - PTO 3 Weeks + 9 paid holidays

KNOWLEDGE AND SKILLS:

  • Two or more years experience in a scheduling and/or technical call center

  • Strong customer service acumen and conflict resolution skills

  • Knowledge of security system operation is a plus

  • Ability to focus and multi-task in a fast paced environment

EDUCATION, KNOWLEDGE, SKILLS, COMPETENCIES, CERTIFICATIONS/LICENSES:

  • Must qualify for state alarm agent license (required)

  • Technical orientation and computer literacy (required)

  • Moderate to advanced typing ability (desired)

#LYN

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Home Security Installer

Oakland, California

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

AAA recently acquired SafeGuard, the 11th largest smart home security company in the United States, with the vision to become the most trusted brand in this industry. Safeguard, has been Protecting Arizona families and businesses for over 50 years; we are Arizona's largest locally-operated security provider. With an A+ Better Business Bureau Ranking, we prove every day that we love being there for and helping our customers. We work hard to create an environment where you can thrive and use your skills and talents to help us deliver legendary Customer Service. You’ll help positively impact every homeowner and the communities that we serve, too.
JOB SUMMARY
This position is responsible for the installation, service, repair, maintenance, and upgrades of systems for AAA Smart Home new and existing customer base. These services are critical for the ongoing customer experience and satisfaction of the account base. This position is customer facing and responsible for consistently providing a memorable customer experience.
Why work for us?
  • Training - Career Advancement!
  • Great Benefits - Medical/Dental/Vision
  • Retirement - 401k matching up to 3%
  • Work/Life Balance - PTO 3 Weeks + 9 paid holidays
ESSENTIAL FUNCTIONS
  • Perform diagnostic evaluation of system issues and perform troubleshooting and repairs on low voltage security and home automation systems including cameras, thermostats, locks and more.
  • Install or upgrade new low voltage security and home automation systems inclusive of cameras, thermostats, door locks and more.
KNOWLEDGE AND SKILLS

• Install new Qolsys Smart Home systems to company standards
• Convert all legacy systems to the Qolsys Smart Home System
• Expert knowledge in the ADC (Alarm.Com) Application
• Service all legacy systems, including wireless and hardwired
• Assist peers with technical questions
• Communicate daily job condition as required, with office and customers
• Conclude every system installation with detailed customer orientation
• Answer questions, concerns regarding installation with customer
• Process all required and needed paperwork at the completion of every install
• Present and maintain a professional image for customers including assigned work area and company vehicle
• Make sure no system is left in an unarmed condition unless the customer requests
EDUCATION, KNOWLEDGE, SKILLS, COMPETENCIES, CERTIFICATIONS/LICENSES
  • High School Diploma or (GED) required.
  • 2-5 years of experience in low volt industry or equivalent combination of education and experience desired.
WORKING ENVIRONMENT/ MINIMUM PHYSICAL REQUIREMENTS
This position includes primarily field work. Physical requirements include standing, sitting, bending, lifting, and climbing. Lifting will include up to 40 pounds. Extensive use of a personal computer or tablet is required. Use of hand and power tools is required on occasion.

#LYN

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Fire Alarm Technician

Truckee, California

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

AAA recently acquired SafeGuard, the 11th largest smart home security company in the United States, with the vision to become the most trusted brand in this industry.  Safeguard, has been Protecting Arizona families and businesses for over 50 years; we are Arizona's largest locally-operated security provider. With an A+ Better Business Bureau Ranking, we prove every day that we love being there for and helping our customers.  We work hard to create an environment where you can thrive and use your skills and talents to help us deliver legendary Customer Service. You’ll help positively impact every homeowner and the communities that we serve, too.

RESPONSIBILITIES/JOB DUTIES :
  • Perform diagnostic evaluation of system issues and perform troubleshooting and repairs on low voltage security and home automation systems including cameras, thermostats, locks and more.
  • Install or upgrade new low voltage security and home automation systems inclusive of cameras, thermostats, door locks and more.
Why work for us?
  • Training - Career Advancement!
  • Great Benefits - Medical/Dental/Vision
  • Retirement - 401k matching up to 3%
  • Work/Life Balance - PTO 3 Weeks + 9 paid holidays
KNOWLEDGE AND SKILLS:
  • Two or more years in a customer service industry role 
  • Excellent customer service, communications and conflict resolution skills 
  • Strong written and verbal communication skills 
  • Sales experience (desired) HVAC/AC experience (desired)
EDUCATION, KNOWLEDGE, SKILLS, COMPETENCIES, CERTIFICATIONS/LICENSES
  • Must qualify for applicable licenses/certificates - State Alarm Card
  • The ability to use hand tools, laptop, and tablet (required)
  • Clean Driving Record and ability to take and pass drug screen

WORKING ENVIRONMENT/ MINIMUM PHYSICAL REQUIREMENTS
This position includes primarily field work. Physical requirements include standing, sitting, bending, lifting, and climbing ladders. Lifting will include up to 40 pounds. Extensive use of a personal computer or tablet is required. Use of hand and power tools is required on occasion.

#LYN

Apply Today

Dispatcher, Work From Home - Arizona (MUST LIVE IN ARIZONA)

Tucson, Arizona

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Essential Functions

Allocation and management of resources:  60%

• Handles inbound telephone volume from Members, RACC agents, Contractor Service Providers and Fleet, while effectively monitoring/managing calls and service vehicles.

• Monitors the status of service calls and explains policy/guidelines to AAA staff and/or contract station personnel.

• Updating information in the call for general info for Estimate Time of Arrival request, any change of tow destination, etc.

• Utilizes D2000, a Windows based PC application, receives Roadside Assistance request information from the Roadside Assistance Call Center, ERS Online system, dedicated police hotlines or the RAP program servers to coordinate Roadside Assistance requests on behalf of the Members.

• Analyzes service request information – makes decisions and takes the necessary actions – to determine the most appropriate delivery methods to meet or exceed the Member’s service needs. 

• Determines and assigns appropriate equipment needed to service member and which contract station to contact based on code and details of situation as documented by the inbound agent.

• Ability to utilize mapping software to determine locations and geo code calls based on information and spot to appropriate contractor/territory.

• Manages assigned calls to facilities/trucks using a variety of communication channels (i.e.; telephones, D3ME tablets and radio equipment, variety of digital in truck technology units, etc.).  Communicates all pertinent data (Member situation, vehicle problem, location, etc.) to service drivers.    

• Demonstrates understanding of assigned service area with the knowledge of the contractor service providers and geographic territories; partners with assigned Territory/Fleet Manager to develop rapport and more detailed understanding of service area.

• Manages resources to meet/exceed productivity goals for call volume, response time, battery sales, and cost per call.

• Utilizes D2000/D3000 and support systems, maintains accurate documentation, on the status of each call within the area, manages call progress, and ensures documentation is complete before calls are cleared with proper codes, assuring accurate payments to contractors. 

• Works with public safety organizations and ERS department to meet member needs in emergency situations.

• Reassigns service calls to alternate service providers or other vendors when multiple calls are received from one geographic area (usually peak hours of the day).

• Service call data entry and payments: At the completion of a service call, enters service call data to system and ensures payments to service company are accurate.

Problem Resolution/Troubleshooting: 40%

• Able to multi task; can work in an Emergency Service, fast-paced environment with a sense of urgency, quickly changing environment where the ability to effectively handle multiple situations simultaneously, remain professional and productive under pressure, and make quick and effective decisions are keys to success.

• Anticipates situations affecting service delivery such as unusual call volume increases, and takes appropriate action by utilizing all available resources in network.

• Makes independent, sound decisions concerning the prioritization of service based on safety concerns, weather, traffic and policy exceptions.  Identifies ways to make reasonable accommodations for Members in “non-traditional” situations.

• Reviews same day service opportunities, based on Automotive knowledge, volume, etc. ; looks for opportunities to “Totally Satisfy” Members by setting up service appointments, Om The Go Solutions, Battery testing & sales, long tow arrangements, etc.

• Communicates information regarding technology units to drivers and peers, for example, instructing a driver on how to use the functionality of a unit – such as signing off unit, clearing calls, entering mileage, etc.

• Resolves escalated Member complaints, both real time and historical; completed Member Relations training.

• Negotiates and collaborates with Members, Roadside Assistance Independent Contractors, Club Fleet and various business units to deliver “Best in Class” service.

• Partners and communicates effectively (oral, written, and listening) to enable accurate completion of assignments and constructive interaction with others. 

Knowledge and Skills

Level I

• Clear and proficient verbal and written communication

• Advanced computer, relevant applications, telephone and dispatch/radio skills

• Broad awareness of AAA products, and detailed experience with ERS services

• Working knowledge of Dispatch operations

• Common knowledge of vehicle components and the common reasons for vehicle failure

• Ability to discern safety issues and respond appropriately

• Demonstrates problem solving and listening skills to evaluate member safety

• Ability to demonstrate poise under pressure

• Ability to toggle and navigate through multiple applications for simultaneous use.

• Bilingual communication skills (preferred)

• Type 45 WPM

Level II (in addition to above)

• Detailed knowledge of Roadside Assistance - systems, units, and all related processes, as well as knowledgeable of AS products and services, with focus on Battery service (product information, warranty, testing process/results); ability to respond to battery questions and price requests from Members.

• Completion of additional Automotive Services training courses – Battery training, OTG, IITR, etc; able to analyze service information to maximize service opportunities and resources.

• Proven performer who understands our servicing area with the knowledge of all contractors within network and geographic boundaries of service.

• Proven performer who consistently meets/exceeds Departmental and Automotive Services goals.  

• Service as subject matter expert to ERS Specialist I

Education and Experience

High school diploma or equivalent

Level I

• Two (2) years of experience in a customer contact role

Level II

• Three (3) years of experience in a customer contact role

Work Environment/Physical Requirements

Works in an office environment sitting at a desk, table or computer workstation for extended periods of time.  May travel by car, plane or other form of transportation to attend business meetings or conferences.  Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

Competency

Communication (Proficient)

Listening (Proficient)

Quality Orientation (Proficient)

Judgment (Proficient)

Problem Solving (Proficient)

Decision Making (Proficient)

Drive and Initiative (Proficient)

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Inside Sales Representative - Work from Home (Tucson)

Tucson, Arizona

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Work from Home - (Tucson)

AAA acquired SAFE Security, the 11th largest smart home security company in the United States, in November 2018 with the vision to become the most trusted smart home security provider in America. With your help, we aspire to provide the same peace of mind at home as we have provided on the roads for the last 100 years.

We’re looking for a results-driven Sales Representative to actively seek out and engage customer prospects.  You will be part of a team that has a MUST WIN attitude matched by an unparalleled support staff. We’re looking for hardworking, self-motivated, individuals with a professional presence. You will be working with a company and a team that is second to none and we are looking for the same!

This is a quota-carrying role, primarily responsible for driving new revenue.

Why work for us?

  • Compensation - salary plus uncapped commission

  • Benefits – Medical, Dental, Vision, and more!

  • 401k Matching – $1 for $1 company match up to 3% of pay

  • Paid Time Off – Accrual of 3 weeks PTO and nine holidays annually

  • Career Growth – Move up your career, internal candidates receive top priority

  • While this is a fully remote position, each team adheres to a specific location strategy, which allows them to work more effectively together. Therefore, the candidate should reside in or near Tucson.

Summary:

The Inside Sales Representative is responsible for inbound and outbound B2C leads, advancing the sales process, closing new and upgrade business and achieving opportunity-based sales quotas. The Inside Sales Representative will conduct research to best qualify leads and reach business targets through telephone and email.

Job Duties:

  • Utilize a consistent contact attempt process via phone and e-mail to nurture, qualify and sell prospects generated by marketing campaigns and ‘cold-calling’ in a production focused environment

  • Prospect, educate and qualify leads to create sales-ready opportunities

  • Effectively communicate A3SH’s solutions and value propositions to prospects who may yet be unfamiliar with them leading to demand for A3SH’s ’s solutions

  • Manage your pipeline with precision, and consistently develop strategies to grow your business

  • Follow the established sales process and consistently using Salesforce.com to document prospect interactions – ensuring efficient lead management

  • Consistently monitor market trends and educate yourself on industry best practices to offer valuable perspective to your clients

Requirements:

  • Ability to qualify opportunities involving multiple key decision makers

  • Ability to build and maintain lasting relationships with customers

  • Exceptional verbal communication and presentation skills

  • Genuine passion for the sales discipline and for helping clients succeed

  • Ability and desire to thrive in a fast moving, ever-evolving environment

  • Ability to perform basic calculations and mathematical figures

  • Bilingual- Spanish preferred

Educations & Experience/Licenses & Certifications:

  • BA a plus but not requires

  • Minimum of two years' direct work experience in inside or outside sales capacity

  • Demonstrated success in qualifying opportunities involving multiple decision makers

  • Demonstrated ability to convert prospects and close deals and achieve sales quotas

  • Experience with customer relationship management software

  • Overtime as required; Saturday hours on a rotation basis is required

#SAFE

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Certified Automotive Technician

Tucson, Arizona

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
 

Why Work For Us?

  • 12 Valley locations and 2 Tucson locations,
  • Sign on Bonus - $2,500
  • Great Pay – Up to $35hr, Hourly Pay, Wrench Rate with bonus and incentive plans
  • Exceptional benefits within 30 days of hire, with employee contribution to medical/Dental/Vision premiums
  • 401K Matching $1 to $1 up to 4% annually
  • Annual bonus and Merit increases
  • 15 Paid Days off and no Sunday work hours
  • Tuition reimbursement for additional ASE Certifications
  • Clean well equipped shops with high car count
  • A free AAA Membership and numerous employee discount

Summary: 

 

Essential Functions

  • Complete vehicle inspection form and vehicle diagnostic form and submit to service advisor.

  • Successfully complete automotive service and repair work qualified to preform.

  • Perform work according to safety guidelines.

  • Inspect vehicles for additional needed repairs or maintenance and recommend them to the service advisors for sale to customers.

Knowledge/Skills/Abilities 

  • Common knowledge of vehicle components and the common reasons for vehicle failure

  • Demonstrates problem solving and listening skills to evaluate member safety as well as the ability to discern safety issues and respond appropriately

  • Participate in ongoing training as assigned by management.

  • Study technical bulletins, industry magazines, and technical web sites. 

 

Education & Experience/Licenses & Certification

 

  • Valid Driver’s license and current 39 month driving record. 

  • 2 ASE Certifications required or equivalent experience.

  • Candidates will be considered if there certifications have expired within the last 2 years. 

  • Candidate will be required to re-certify in at least 2 areas at the next testing cycle as a condition of employment. 

  • Technical Training


 

Work Environment/Physical Requirements

 

Works outdoors at vehicle sites when servicing vehicles. Lifting and carrying tires and parts, weighing up to 50 pounds, several times a day; bending, kneeling and stooping as required for service calls. Works in all weather and all traffic conditions. Vehicle recovery sites may be wet, messy and hazardous. 

Physical Demands: Required by the Americans with Disabilities Act (ADA).
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions o this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk and hear, required to sit, occasionally required to stand and walk; use and to finger, handle, or feel; and reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, peripheral vision and the ability to focus. Identify specific hazards as necessary (use of chemicals, equipment, driving).

May be exposed to chemicals, pneumatic air, electrical, lifting, tripping and/or falling, drives member and/or company vehicle.

#MCC

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Tow and Light Service Driver

Hayward, California

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.


 

Why Work For Us?

  • Great Pay - $20.81/hr with monthly performance based bonuses

  • Training – You’ll attend a thorough, comprehensive, training program

  • Benefits – Medical, Dental, Vision, wellness program and more!

  • 401k Matching – $1 for $1 company match up to 6% of pay

  • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan

  • Paid Time Off- Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities

  • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Essential Functions

  • Driving and operating a service vehicle (i.e. flat tire changes, lock-out, fuel delivery services, etc.)

  • On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving

  • Leverages sales skills for offering products and services from AAA to member during service interaction

  • Utilizing on-board computer, radio communications, and mapping systems

  • Completion of daily paperwork (i.e. call-logs, battery invoices, cash receipts, etc.)

​Knowledge/Skills/Abilities 

  • Clear and proficient verbal and written communication even under pressure

  • Common knowledge of vehicle components and the common reasons for vehicle failure

  • Demonstrates problem solving and listening skills to evaluate member safety as well as the ability to discern safety issues and respond appropriately

  • Ability to drive a manual/automatic shift vehicle

Education & Experience/Licenses & Certification

  • Two (2) years of experience in a customer contact role

  • Education and training. I.E.: AAA Compliance Training, RPST,TSAAC, Lock-out, PSP, Battery Service Training

  • Vocational technical automotive training/certification or equivalent experience (preferred)

  • ASE (Automotive Service Excellence) certification(preferred)


 

Work Environment/Physical Requirements

Works outdoors at vehicle sites when servicing vehicles. Lifting and carrying tires and parts, weighing up to 50 pounds, several times a day; bending, kneeling and stooping as required for service calls. Works in all weather and all traffic conditions. Vehicle recovery sites may be wet, messy and hazardous.  Service Providers are required to provide a photograph for identification purposes.

#CHI

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Manager, Club Owned Repair - New Rainbow Blvd. Location

Las Vegas, Nevada

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
 

Why Work For Us?

  • Benefits – Medical, Dental, Vision, wellness program and more!

  • 401k Matching – $1 for $1 company match up to 6% of pay

  • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan

  • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities

  • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members


Summary

This role is responsible for the execution of Club-Owned Repair strategy.  Representing the brand to the marketplace, reinforcing the trust and integrity it represents.

Essential Functions

  • Develops strategic and tactical plans for business expansion opportunities. This includes preparing annual budgets and business plans, additional financial, market and business analysis as needed.
  • Works closely with Emergency Road Service and AAA Managers to ensure effective support of repair operations.
  • In partnership with leadership, develop marketing campaigns, promotional copy and tracks success.
  • Collaboratively supports others lines of business to develop and coordinate opportunities to maximize COR’s exposure and supports cross-sell product opportunities.
  • Plans, recruits and selects the talent required to grow the business.
  • Conducts performance evaluation and performance management activities for employees.
  • Responsible for large vendor relationships and commercial business offers.

Knowledge/Skills/abilities

  • Highly developed leadership skills, quantitative and analytical skills with a proven ability to make data-driven decisions
  • Ability to communicate effectively - verbal and written.
  • Strong change management skills and the ability to operate in an environment of ambiguity.
  • Ability to work cross-functionally across many business units and functions.
  • Financial management experience, proficient math skills and adept at statistical analysis.
  • Working knowledge of Microsoft Office products.

Education & Experience/Licenses & Certification

  • 5+ years Industry experience in providing repair, maintenance, and/or emergency road services for passenger and/or commercial vehicles (preferred).
  • 5+ years management or leadership experience (Does not have to be in addition to 5+ years industry experience, above).
  • Bachelor's degree in related area or an equivalent combination of education and experience (preferred).
  • ASE Certification (preferred).
  • Knowledge of equipment/tool operation and diagnostic/repair procedures (preferred).
  • Ability to drive vehicles equipped with manual transmission (preferred).

Work Environment/Physical Requirements

 

Works outdoors at vehicle sites when servicing vehicles. Lifting and carrying tires and parts, weighing up to 50 pounds, several times a day; bending, kneeling and stooping as required for service calls. Works in all weather and all traffic conditions. Vehicle recovery sites may be wet, messy and hazardous.  Service Providers are required to provide a photograph for identification purposes.

Apply Today

Insurance Sales Associate

Sparks, Nevada

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Why work for us?

  • Paid Training – Paid training. Extensive training program will help ensure a seamless transition into an Insurance Agent position. 
  • Licensing Assistance – AAA will reimburse a portion of the costs of licensure.
  • Advancement Opportunities – Opportunity to advance to an Insurance Agent within the first 60 days. 
  • No Overhead Costs – W-2 structure with dedication space in a AAA NCNU branch.
  • Compensation – Generous commission structure with the ability to earn commission on every policy. 
  • Benefits – Medical, Dental, Vision, wellness program and more!
  • 401k Matching – $1 for $1 company match up to 6% of pay.
  • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan.
  • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.
  • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

Summary:

Insurance Associates serve our Members by selling Property & Casualty and Roadside Assistance insurance that meets the Member’s needs.

Essential Functions

  • Uses sales techniques and product knowledge to identify customer-specific needs to generate new sales, retain existing insured’s and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.
  • Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Associate’s manager.
  • Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.
  • Consistently provides all Members with a sales and service experience that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.
  • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.
  • Responds to customer inquiries and requests relating to insurance products and membership.
  • Researches and resolves customer service issues. Often assists the insured in initiating the first notice of loss on claims.

 

Education & Experience/Licenses & Certification

  • High school diploma or GED required. Bachelor's degree in a relevant field preferred.

  • 2 to 4 years of sales experience preferred.

  • Currently possesses, or has the ability to acquire unrestricted state issued license(s) required to place property and casualty insurance within twenty-one (21) calendar days of start date. Depending on start date,  active property and casualty license(s) may be required.

#IA

            

Apply Today

Insurance Sales Associate

Henderson, Nevada

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

*AAA is Hiring Insurance Sales Associates for our Henderson and Green Valley Branches!*

Why work for us?

  • Paid Training – Paid training. Extensive training program will help ensure a seamless transition into an Insurance Agent position. 
  • Licensing Assistance – AAA will reimburse a portion of the costs of licensure.
  • Advancement Opportunities – Opportunity to advance to an Insurance Agent within the first 60 days. 
  • No Overhead Costs – W-2 structure with dedication space in a AAA NCNU branch.
  • Compensation – Generous commission structure with the ability to earn commission on every policy. 
  • Benefits – Medical, Dental, Vision, wellness program and more!
  • 401k Matching – $1 for $1 company match up to 6% of pay.
  • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan.
  • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.
  • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

Summary:

Insurance Associates serve our Members by selling Property & Casualty and Roadside Assistance insurance that meets the Member’s needs.

Essential Functions

  • Uses sales techniques and product knowledge to identify customer-specific needs to generate new sales, retain existing insured’s and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.
  • Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Associate’s manager.
  • Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.
  • Consistently provides all Members with a sales and service experience that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.
  • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.
  • Responds to customer inquiries and requests relating to insurance products and membership.
  • Researches and resolves customer service issues. Often assists the insured in initiating the first notice of loss on claims.

 

Education & Experience/Licenses & Certification

  • High school diploma or GED required. Bachelor's degree in a relevant field preferred.

  • 2 to 4 years of sales experience preferred.

  • Currently possesses, or has the ability to acquire unrestricted state issued license(s) required to place property and casualty insurance within twenty-one (21) calendar days of start date. Depending on start date,  active property and casualty license(s) may be required.

#IA

            

Apply Today

Insurance Sales Associate

Oakland, California

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Why work for us?

  • Paid Training – Paid training. Extensive training program will help ensure a seamless transition into an Insurance Agent position. 
  • Licensing Assistance – AAA will reimburse a portion of the costs of licensure.
  • Advancement Opportunities – Opportunity to advance to an Insurance Agent within the first 60 days. 
  • No Overhead Costs – W-2 structure with dedication space in a AAA NCNU branch.
  • Compensation – Generous commission structure with the ability to earn commission on every policy. 
  • Benefits – Medical, Dental, Vision, wellness program and more!
  • 401k Matching – $1 for $1 company match up to 6% of pay.
  • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan.
  • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.
  • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

Summary:

Insurance Associates serve our Members by selling Property & Casualty and Roadside Assistance insurance that meets the Member’s needs.

Essential Functions

  • Uses sales techniques and product knowledge to identify customer-specific needs to generate new sales, retain existing insured’s and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.
  • Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Associate’s manager.
  • Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.
  • Consistently provides all Members with a sales and service experience that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.
  • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.
  • Responds to customer inquiries and requests relating to insurance products and membership.
  • Researches and resolves customer service issues. Often assists the insured in initiating the first notice of loss on claims.

 

Education & Experience/Licenses & Certification

  • High school diploma or GED required. Bachelor's degree in a relevant field preferred.

  • 2 to 4 years of sales experience preferred.

  • Currently possesses, or has the ability to acquire unrestricted state issued license(s) required to place property and casualty insurance within twenty-one (21) calendar days of start date. Depending on start date,  active property and casualty license(s) may be required.

#IA

            

Apply Today

New Business Operations - A3 Innovation

Berkeley, California

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

At A3 Labs we come to work to dream, design and define how we will live and move into the future. We exist to harness these forces for the benefit of Members and future generations, humanizing disruptive change for the betterment of the communities we serve. We’re looking for bright, passionate, and collaborative people to join our tight-knit team as we innovate in the spirit of service.   

Why Work For Us?

  • Impact. Lead the charge in mobility as a service movement and enable people’s lives to improve through the sharing economy. Leverage the best of an established 115 year-old not for profit combined with start-up speed and agility to create real and meaningful impact..

  • Recognition. We offer a competitive total compensation package including base salary, annual performance bonuses, benefits, and 401(k) Company match with additional discretionary contribution potential.

  • Lifestyle. We do honorable work, and we practice our values: humility, integrity, teamwork, and service. You’ll have the security of a larger organization but you’ll move at startup speed.

Summary

Supports the overall business operations and corporate objectives by performing analysis to support the identification of business needs and determine solutions to business problems. The operations role holds an in-depth knowledge in multiple areas of the business and can act in a consultative capacity. May lead large analytic projects and is often assigned to longer term projects which guide business decisions and changes. Provides guidance, mentorship and training to develop new or lower-level associates, with accountability for team success.

Essential Functions

  • Performs analysis of data and the relationship to operational and financial objectives of the organization

  • Collaborates with other business areas to investigate issues, makes recommendations and develops action plans to contribute to company objectives, principles and to achieve goals

  • Identifies gaps in tools and data, and works collaboratively to resolve

  • Participates as subject matter expert in projects related to analytics data structures and applications; makes decisions on methods and techniques

  • Interprets results of analysis, prepares and presents outcomes to senior leadership

  • Reviews reporting and analytic methodologies and makes recommendations for improvement

  • Proactively analyzes data and delivers insights to business customers to deepen their understanding of key issues

  • Identifies, troubleshoots, and resolves data issues, working with IT and other areas as needed

  • Coaches staff on standard analytic approach and actions to take based on findings

Knowledge/Skills/Abilities

  • Advanced research, analytical, data processing and mathematical skills

  • Demonstrated ability to structure and conduct data analyses relevant to complex business issues

  • Demonstrated ability to make effective formal presentations

  • Strong oral and written communication skills

  • Project management experience

  • Strong knowledge of database structures including relational database concepts

  • Advanced Microsoft Excel skills, including charts/graphs, pivot tables, lookups, and complex nested formulas

  • Proficiency with structured analysis and design techniques

Education & Experience/Licenses & Certification

  • Bachelor's degree

  • 2 - 4 years of operations or analytical experience

Apply Today

Repair Technician II

Fairfield, California

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.


 

Why Work For Us?

  • Great Pay with the opportunity for increases when performance skill blocks are achieved

  • Benefits – Medical, Dental, Vision, wellness program and more!

  • 401k Matching – $1 for $1 company match up to 6% of pay

  • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan

  • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities

  • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members


 

Summary  

 

Essential Functions

 

• Completes all automotive maintenance and repairs at an expert level: engine repair, gas and diesel, automatic transmission/trans axle diagnosis and repair, manual transmission/ trans axle diagnosis and repair, suspension and steering  diagnosis and repair, brakes diagnosis and repair, including ABS/ traction control, electrical diagnosis and repair, heating and air conditioning diagnosis and repair, engine performance diagnosis and repair.

• Assists all other Technicians in the shop as needed and oversees all comeback/recheck work for proper repair.

• Maintains in-depth knowledge of specialized skills, and continue to develop additional technical skills, to enable flexibility in work assignments.

• Maintains a clean, well-organized work area. Properly maintains tools and equipment and follow safety procedures as outlined in the safety information supplied by each equipment manufacturer and corporate safety policies.

• Organizes the work presented and plan for the highest efficiency in the performance of all job functions, including vehicle movement.

• Accurately performs repairs and maintenance on all vehicles presented in a professional manner, as specified in manufacturer-designed procedures or accepted industry practices.

 

Knowledge/Skills/Abilities 

 

• Advanced knowledge of PC-based automotive computer equipment and software applications.

• Effective organizational and analytical skills, along with effective written and oral communication skills to enable accurate completion of assignments and effective interaction with others.

• Ability to adjust work schedule and priorities to meet business needs.

• Bilingual communication skills (preferred)

Education & Experience / Licenses & Certification

• Diagnostic skills

• 5+ yrs experience inspecting and repairing cars and light trucks.

• Must possess and maintain a valid driver’s license with a satisfactory driving record and the ability to operate passenger vehicles and light and medium-duty trucks with automatic and manual transmissions.

 

Education & Experience/Licenses & Certification

• High school or equivalent required. Automotive trade school certification or equivalent preferred.

• Must be ASE Master Technician with L1 Certification

• EPA Certified in Refrigerant Recovery

• Advanced Smog License

• ASE A9,  and X1 a plus


 

Work Environment/Physical Requirements

 

Lifting and carrying tires and parts, weighing up to 50 pounds, several times a day; bending and kneeling to vacuum and clean vehicles; pushing cars several times a month; and climbing ladders to retrieve parts several times a day. Some exposure to loud noises every day for up to 30 minutes at a time from air tools and auto repair equipment. A percent of time is spent traveling by car to pick up parts.

Apply Today

Security Officer

Tempe, Arizona

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

AAA recently acquired SAFE Security, the 11th largest smart home security company in the United States, with the vision to become the most trusted brand in this industry.  With your help, we aspire to provide the same peace of mind at home as we have provided on the roads for the last 100 years.    

 
AAA Smart Home is looking for Security Officers s in Scottsdale/North Scottsdale, Tempe, Carefree and Paradise valley areas to join our team! We have multiple shift positions open with opportunities for overtime!

WHY WORK FOR US?

  • Benefits – Medical, Dental, Vision, wellness program and more!

  • 401k Matching

  • Paid Time Off – Ten hours per month, nine holidays annually

  • Collaborative Environment – AAA Smart Home will value your contribution to providing exceptional service to our members

ESSENTIAL FUNCTIONS:

Security Officer will be responsible for overseeing the safe and secure operation of the entrance to a gated community including:
 

KNOWLEDGE AND SKILLS:

  • Provide vehicle access control services in a professional and proficient manner at all times to the residents of the manned gated communities
  • Provide a visual security presence (unarmed)
  • Monitor and authorize entrance and departure of residents and guests
  • Report daily activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences
  • Sort and distribute mail to incoming resident
  • Other tasks and duties as assigned
  • If required by the Officer-In-Charge, assist with the preparation of the weekly payroll summary and timecards for delivery to the Main Office on schedule
  • Proper completion to include content, numbering and logging of Incidents Reports
  • Proper use of all other forms associated with access control and/or gatehouse operations
  • Prepare and submit to the Officer-In-Charge necessary information/data for the preparation of the monthly “Gate Activity Report”
  • Assist in monitoring and maintaining gate supplies 

EDUCATION, CERTIFICATIONS/LICENSES

  • Must be at least 18 years old
  • Must have a valid and current Arizona Security Card Certification (Guard Card)
  • Ability to communicate clearly and effectively in English (both written and oral)
  • Must have a phone (home or cell)
  • Must have a friendly demeanor and great customer service skills
  • Must possess a valid AZ driver's license with a clean driving record of 3+ years
  • Be a high school graduate or have a GED
  • Possess effective customer service skills
  • Have a neat and professional appearance
  • Have reliable transportation
  • Must be able to pass a full criminal and background check, and drug test

#SAFE

Apply Today

General Service Technician

Las Vegas, Nevada

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Why Work For Us:

  • Exceptional benefits within 30 days of hire, with employee contribution to medical/Dental/Vision premiums
  • 401K Matching $1 to $1 up to 6% annually
  • Annual bonus and Merit increases
  • 15 Paid Days off and no Sunday work hours (20 days after 1 year)
  • Tuition reimbursement for additional ASE Certifications
  • Clean well equipped shops with high car count
  • A free AAA Membership and numerous employee discounts

Job Responsibilities:

  • Performs oil changes and lubrication service for member and nonmember vehicles.

  • Performs tire repairs and installation service for member and nonmember vehicles.

  • Performs other minor repairs as assigned by Lead Tech or Service Advisor, according to their abilities.

  • Assist upper level technicians as needed and for experience.

  • Test drives vehicles when practical for any/all performance or drivability concerns before performing work

    • Exception: when unsafe or vehicle not drivable

    • Retest drives after repairs completed to verify that repair solved defined problems

  • Maintains clean and safe work environment; cleans spills and debris immediately to reduce hazards

  • Maintain company provided equipment and machinery

  • Follows company and industry safety rules and regulations

  • Reports all unsafe conditions to supervisor including but not limited to lifts, overhead doors, and equipment

  • Attends all required training, seeks additional training to maintain and increase effectiveness

  • Keeps up to date on industry trends and repair procedures. 

  • Attends and successfully completes at least 12 hours of continuing auto repair training per year sponsored and/or provided by the club. 

  • Maintains customer vehicles in regard to cleanliness and does not tune or otherwise adjust any controls within the vehicle.

  • Verifies as soon as practicable that parts ordered for the vehicle assigned to them are correct.

  • Performs all repairs according to MAP (Motorist Assurance Program), OEM (Original Equipment Manufacturers) or accepted industry standard.

  • Performs digital inspection and documents to their full potential. Notates all pertinent information into the shop inspection or management system, attaches all photos or videos to illustrate repairs or needs to the inspection. 

  • Assures all comeback related repairs are prioritized as directed by manager or lead. 

  • Communicates effectively as necessary with manager, service advisors and other technicians to contribute to the overall performance of the location 

  • Responsible for the safety and accuracy of all repairs made and or systems inspected to assure vehicle is as safe or more safe condition as was prior to work commencing

  • Performs other related duties as assigned.

  • Note: May require travel to different locations on an as needed basis


 

Knowledge/Skills/Abilities

  • Effective verbal and written communication skills in the language(s) required for the role, as justified for business necessity

  • Effective organization, interpersonal and negotiation skills

  • Ability to work scheduled hours as necessitated by business need

  • Math and computer skills with experience using software applications including word processing, spreadsheets, browsers, and email

  • Member service focus

  • Automotive/mechanical background

  • Ability to drive vehicles equipped with manual transmission

  • Knowledge of equipment/tool operation and diagnostic/repair procedures

  • Maintains 20% productivity measured by hours worked/hours flagged


 

Education & Experience/ Licenses & Certifications

  • High School diploma or equivalent certification (GED)

  • Valid driver license and acceptable driving record

  • Six months experience in general repair, lube services and or tire shop

Work Environment/Physical Requirements

  • Ability to lift and or carry up to 50lbs

  • Standing, bending, kneeling, pushing, reaching, lifting, climbing ladders

  • Exposure to loud noises

#MCC

Apply Today

Insurance Sales Associate

San Francisco, California

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Why work for us?

  • Paid Training – Paid training. Extensive training program will help ensure a seamless transition into an Insurance Agent position. 
  • Licensing Assistance – AAA will reimburse a portion of the costs of licensure.
  • Advancement Opportunities – Opportunity to advance to an Insurance Agent within the first 60 days. 
  • No Overhead Costs – W-2 structure with dedication space in a AAA NCNU branch.
  • Compensation – Generous commission structure with the ability to earn commission on every policy. 
  • Benefits – Medical, Dental, Vision, wellness program and more!
  • 401k Matching – $1 for $1 company match up to 6% of pay.
  • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan.
  • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.
  • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

Summary:

Insurance Associates serve our Members by selling Property & Casualty and Roadside Assistance insurance that meets the Member’s needs.

Essential Functions

  • Uses sales techniques and product knowledge to identify customer-specific needs to generate new sales, retain existing insured’s and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.
  • Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Associate’s manager.
  • Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.
  • Consistently provides all Members with a sales and service experience that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.
  • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.
  • Responds to customer inquiries and requests relating to insurance products and membership.
  • Researches and resolves customer service issues. Often assists the insured in initiating the first notice of loss on claims.

 

Education & Experience/Licenses & Certification

  • High school diploma or GED required. Bachelor's degree in a relevant field preferred.

  • 2 to 4 years of sales experience preferred.

  • Currently possesses, or has the ability to acquire unrestricted state issued license(s) required to place property and casualty insurance within twenty-one (21) calendar days of start date. Depending on start date,  active property and casualty license(s) may be required.

#IA   

#LIS    

Apply Today

Manager, Technology Delivery

Walnut Creek, California

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Why Work For Us?

  • Competitive Salary and Annual Incentive Bonus Plan
  • Benefits – Medical, Dental, Vision, Wellness Program and more!

  • 401K Match – The Company will match 100% of your Contribution to the first 6% you defer to your plan.

  • Paid Time Off- Team Members accrue Paid Time Off monthly with an additional 24 hours per year for volunteer activities.

  • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Summary:

The Technology Delivery Manager will be responsible for the planning, organization and execution of all Technology functions for a specific AAA MWG division. The delivery manager will be the focal point for architecture, design, delivery and support of a business unit and will support the Club’s digital transformation. This role will be specifically tasked with partnering with business subject matter experts toward integrating  and optimizing business operations with modern technologies. 
 
This position resides in the AAA Technology division (IT) and will play a critical role in shaping and enabling business strategies through Technology solutions.  The role will lead a team of entry level to advanced level IT professionals and be a peer leader to other leaders in the Technology division . This role will also support/ maintain existing  applications and help lead migration to new technology solutions.

Essential Functions

  • Analyzes the market, competitive position and customer research to define and deliver product strategy and product roadmap for systems or application products in an assigned business unit.. Design, operate and optimize a complex network of processing across Internet of Things (IoT), devices, gateways, web service, telephony networks, alarm/signal receiving and data analytics (20%)

  • Support of scalable, high performing application services for operations monitoring, digital marketing, sales, call center, field technician and financial operations. (20%)

  • Work as a collaborative business partner to the ​business staff, subject matter experts, vendors and IT leaders/partners to lead the design, integration and optimization of enterprise solution (20%)

  • Responsible for the development, management and support of a highly effective team of IT professionals ranging from entry level to advanced professional.  (25%)

  • Manage other product managers’ work on  systems or applications projects. Track key requirements to ensure that the final product meets desired business and technological objectives. Hires, motivates, mentors, and addresses administrative issues and duties including performance management (15%)

Knowledge/Skills/Abilities

● Project management, including time, budget and schedule

● Customer service or consultant experience in developing recommendations, conducting analyses and developing presentations

● Experience leveraging Agile  problem solving methodologies

● Experience in leading and architecting business and customer facing solutions in internet services, B2C mobile and smart home services,  IoT network services, and/or e-commerce service industries

● Experience presenting to business stakeholders (5 years or equivalent experience)

Preferred Knowledge/Skills/Abilities


● Experience in larger, more complex organizations (IT and Business) where agility and adaptation are required.  

● Experience with cloud technologies and implementations (2+ years)

● Experience developing and executing innovative strategic plan

● Multi-disciplinary leadership and technical expertise across IT/OT infrastructure, enterprise applications, business integration/process optimization, cloud migration (SaaS, IaaS, PaaS) and analytics/Big Data a plus

● Experience with IT Service Delivery (ITIL) including Incident, Problem and Change Management 

Education & Experience / Licenses & Certification

● 5 years or related experience  or equivalent in the Technology and applications field

● 2-5 years managing and supervising technical teams

● 2-5 years experience managing operational budget and expenses.

● College degree in Computer Science or related discipline or equivalent desired

Work Environment/Physical Requirements

Works in an office environment sitting at a desk, table or computer workstation for extended periods of time.  May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

Apply Today

Associate Product Marketer - GIG Car Share

Berkeley, California

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

At A3 Labs we come to work to dream, design and define how we will live and move into the future. We exist to harness these forces for the benefit of Members and future generations, humanizing disruptive change for the betterment of the communities we serve. We’re looking for bright, passionate, and collaborative people to join our tight-knit team as we innovate in the spirit of service.   

Why Work For Us?

Impact. Lead the charge in mobility as a service movement and enable people’s lives to improve through the sharing economy. Leverage the best of an established 115 year-old not for profit combined with start-up speed and agility to create real and meaningful impact.

Recognition. We offer a competitive total compensation package including base salary, annual performance bonuses, benefits, and 401(k) Company match with additional discretionary contribution potential.

Lifestyle. We do honorable work, and we practice our values: humility, integrity, teamwork, and service. You’ll have the security of a larger organization but you’ll move at startup speed.

Summary

The Associate Product Marketer will drive rapid consumer adoption and inspire amazing brand loyalty within GIG Car Share. This individual also designs communication tactics to attract new users, focuses on knowing the target Member and developing ways to improve interactions with the Member.

Essential Functions

  • Communication - Ability to convey information to another effectively and efficiently

  • Tactical Planning - Formulates, sets goals, determines actions to achieve the goals, and mobilizes resources to execute the actions

  • Creativity - Ability to evaluate qualitative and quantitative facts, make connections, and generate solutions

  • Brand loyalty - Cultivating a pattern of Member behavior where Members become committed to a brand and make repeat purchases form the same brands over time

Knowledge/Skills/Abilities

  • Consumer life cycle knowledge - Knowledge of the progression of the steps a customer goes through when considering purchasing, using, and maintaining loyalty to a product or service

  • Research - Ability to assess a situation, seek multiple perspectives, gather more information if necessary, and identify key issues that need to be addressed. Identify, scrutinize, improve, and streamline complex work processes through highly analytical thinking and analysis

  • Analysis - Examines data and facts to uncover and understand cause-effect relationships, thus providing basis for problem solving and decision making

  • Brand management - Analyze and plan on how a brand is perceived in the market, and developing a good relationship with the target market

Education & Experience/Licenses & Certification

  • Bachelor's degree (Required)

  • 2+ years combined experience in marketing, brand, and product management (Preferred)

  • New user acquisition experience across a broad portfolio of marketing channels (Preferred)

  • Experience working in a consumer packaged goods organization (Preferred)

Apply Today

Director, Sales Support & Analytics

Walnut Creek, California

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Summary

The Director plans and manages the activities of a team that provides analytics consulting support, fraud detection & prevention, and reporting & metric development in collaboration with multiple business units.  This is an accelerated leadership role that will provide a high level of exposure to the executive team and rapid opportunities for advancement with high performance.

Strategic Analysis

  • Proactively raises significant issues or opportunity trends based on data analyses
  • Advises business groups by providing strategic direction to initiative prioritization and resource allocation
  • Provides meaningful insights that enable tangible improvements to business results
  • Guides and supports business analysts with synthesizing complex data from multiple sources of information into actionable insights that provide for the bigger picture

Business Case Development and Execution

  • Provides recommendations and reviews solutions for short and long term strategies/ actions to executive management
  • Identifies subject matter experts in support of cross-functional efforts
  • Collaborates with all stakeholders in lead or support role to implement projects

Reporting

  • Manages overall business unit reporting and metric development to assure successful and ongoing integration of all business initiatives
  • Responsible for all data management including: managing existing Tableau dashboards, making incremental enhancements, and developing new reports and metrics to appropriately raise business issues that lead to actionable outcomes

Process improvement

  • Use advanced business analysis and improvement methods to address large scale/highly complex problems where analysis of situations or data requires an in-depth evaluation of business, process, and people
  • Establish best practices to improve the quality of the value chain to better meet member needs while supporting efficiencies and cost reduction
  • Collaborates with other teams to identify opportunities and refine solutions to add value

Team Management

  • Plans, manages, and controls the activities of a team that is responsible for analytics, consulting, and operational support to internal customers
  • Acts as primary decision maker for hiring, termination, performance development, salary, and promotion decisions for direct reports to ensure efficient operation of the function
  • Responsible for managing budgets, schedules, work plans and performance standards
     

Knowledge/Skills/Abilities

  • Proven exceptional analytical, planning, problem solving, and solution design skills
  • Project planning and management
  • Ability to discern between best theoretical solutions and best realistic solutions
  • Expertise and proven track record in managing complex, multi-functional initiatives
  • Strong communication abilities applied throughout all key levels in the organization, including both verbal and written communications
  • Excellent strategic, organizational, and problem solving skills
  • Expert knowledge and application of principles, theories and concepts applicable to consulting and ability to manage others to achieve results
  • Expert research and investigation skills
  • Excellent application skills required, including Excel, Tableau, MicroStrategies and other desktop applications
  • Directs and controls the activities of multiple similar teams. Has overall control of planning, staffing, budgeting, managing expense priorities, and recommending and implementing changes to methods. Consistently demonstrates people leadership capabilities at a high level.

Education & Experience / Licenses & Certification

  • Bachelor's degree required; business, engineering, or mathematics preferred
  • Advanced degree preferred
  • Experience with analytics tools preferred
  • 8+ years experience conducting financial and/or business analysis
  • 5+ years Project /Program Management or Consulting Experience
  • 3+ years leadership experience

Work Environment Requirements

Works in an office environment sitting at a desk, table or computer workstation for extended periods of time.  May travel by car, plane or other form of transportation to attend business meetings or conferences.  Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

Apply Today

Insurance Sales Associate

Antioch, California

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Why work for us?

  • Paid Training – Paid training. Extensive training program will help ensure a seamless transition into an Insurance Agent position. 
  • Licensing Assistance – AAA will reimburse a portion of the costs of licensure.
  • Advancement Opportunities – Opportunity to advance to an Insurance Agent within the first 60 days. 
  • No Overhead Costs – W-2 structure with dedication space in a AAA NCNU branch.
  • Compensation – Generous commission structure with the ability to earn commission on every policy. 
  • Benefits – Medical, Dental, Vision, wellness program and more!
  • 401k Matching – $1 for $1 company match up to 6% of pay.
  • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan.
  • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.
  • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

Summary:

Insurance Associates serve our Members by selling Property & Casualty and Roadside Assistance insurance that meets the Member’s needs.

Essential Functions

  • Uses sales techniques and product knowledge to identify customer-specific needs to generate new sales, retain existing insured’s and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.
  • Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Associate’s manager.
  • Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.
  • Consistently provides all Members with a sales and service experience that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.
  • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.
  • Responds to customer inquiries and requests relating to insurance products and membership.
  • Researches and resolves customer service issues. Often assists the insured in initiating the first notice of loss on claims.

 

Education & Experience/Licenses & Certification

  • High school diploma or GED required. Bachelor's degree in a relevant field preferred.

  • 2 to 4 years of sales experience preferred.

  • Currently possesses, or has the ability to acquire unrestricted state issued license(s) required to place property and casualty insurance within twenty-one (21) calendar days of start date. Depending on start date,  active property and casualty license(s) may be required.

#IA

            

Apply Today

Tow Service and Battery/Light Service Driver

Las Vegas, Nevada

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.


 

Why Work For Us?

  • Great Pay - with the opportunity for increases when performance skill blocks are achieved

  • Training – You’ll attend a thorough, comprehensive, training program

  • Benefits – Medical, Dental, Vision, wellness program and more!

  • 401k Matching – $1 for $1 company match up to 6% of pay

  • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan

  • Paid Time Off- Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities

  • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Summary:

Essential Functions

  • Driving and operating a service vehicle (i.e. flat tire changes, lock-out, fuel delivery services, etc.)

  • On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving

  • Leverages sales skills for offering products and services from AAA to member during service interaction

  • Utilizing on-board computer, radio communications, and mapping systems

  • Completion of daily paperwork (i.e. call-logs, battery invoices, cash receipts, etc.)

​Knowledge/Skills/Abilities 

  • Clear and proficient verbal and written communication even under pressure

  • Common knowledge of vehicle components and the common reasons for vehicle failure

  • Demonstrates problem solving and listening skills to evaluate member safety as well as the ability to discern safety issues and respond appropriately

  • Ability to drive a manual/automatic shift vehicle

Education & Experience/Licenses & Certification

  • Two (2) years of experience in a customer contact role

  • Education and training. I.E.: AAA Compliance Training, RPST,TSAAC, Lock-out, PSP, Battery Service Training

  • Vocational technical automotive training/certification or equivalent experience (preferred)

  • ASE (Automotive Service Excellence) certification(preferred)


 

Work Environment/Physical Requirements

Works outdoors at vehicle sites when servicing vehicles. Lifting and carrying tires and parts, weighing up to 50 pounds, several times a day; bending, kneeling and stooping as required for service calls. Works in all weather and all traffic conditions. Vehicle recovery sites may be wet, messy and hazardous.  Service Providers are required to provide a photograph for identification purposes.

Apply Today

General Service Technician

Henderson, Nevada

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

New Location Coming Soon!

Why Work For Us:

  • Exceptional benefits within 30 days of hire, with employee contribution to medical/Dental/Vision premiums
  • 401K Matching $1 to $1 up to 6% annually
  • Annual bonus and Merit increases
  • 15 Paid Days off and no Sunday work hours (20 days after 1 years)
  • Tuition reimbursement for additional ASE Certifications
  • Clean well equipped shops with high car count
  • A free AAA Membership and numerous employee discount

Job Responsibilities:

  • Performs oil changes and lubrication service for member and nonmember vehicles.

  • Performs tire repairs and installation service for member and nonmember vehicles.

  • Performs other minor repairs as assigned by Lead Tech or Service Advisor, according to their abilities.

  • Assist upper level technicians as needed and for experience.

  • Test drives vehicles when practical for any/all performance or drivability concerns before performing work

    • Exception: when unsafe or vehicle not drivable

    • Retest drives after repairs completed to verify that repair solved defined problems

  • Maintains clean and safe work environment; cleans spills and debris immediately to reduce hazards

  • Maintain company provided equipment and machinery

  • Follows company and industry safety rules and regulations

  • Reports all unsafe conditions to supervisor including but not limited to lifts, overhead doors, and equipment

  • Attends all required training, seeks additional training to maintain and increase effectiveness

  • Keeps up to date on industry trends and repair procedures. 

  • Attends and successfully completes at least 12 hours of continuing auto repair training per year sponsored and/or provided by the club. 

  • Maintains customer vehicles in regard to cleanliness and does not tune or otherwise adjust any controls within the vehicle.

  • Verifies as soon as practicable that parts ordered for the vehicle assigned to them are correct.

  • Performs all repairs according to MAP (Motorist Assurance Program), OEM (Original Equipment Manufacturers) or accepted industry standard.

  • Performs digital inspection and documents to their full potential. Notates all pertinent information into the shop inspection or management system, attaches all photos or videos to illustrate repairs or needs to the inspection. 

  • Assures all comeback related repairs are prioritized as directed by manager or lead. 

  • Communicates effectively as necessary with manager, service advisors and other technicians to contribute to the overall performance of the location 

  • Responsible for the safety and accuracy of all repairs made and or systems inspected to assure vehicle is as safe or more safe condition as was prior to work commencing

  • Performs other related duties as assigned.

  • Note: May require travel to different locations on an as needed basis


Knowledge/Skills/Abilities

  • Effective verbal and written communication skills in the language(s) required for the role, as justified for business necessity

  • Effective organization, interpersonal and negotiation skills

  • Ability to work scheduled hours as necessitated by business need

  • Math and computer skills with experience using software applications including word processing, spreadsheets, browsers, and email

  • Member service focus

  • Automotive/mechanical background

  • Ability to drive vehicles equipped with manual transmission

  • Knowledge of equipment/tool operation and diagnostic/repair procedures

  • Maintains 20% productivity measured by hours worked/hours flagged


Education & Experience/ Licenses & Certifications

  • High School diploma or equivalent certification (GED)

  • Valid driver license and acceptable driving record

  • Six months experience in general repair, lube services and or tire shop

Work Environment/Physical Requirements

  • Ability to lift and or carry up to 50lbs

  • Standing, bending, kneeling, pushing, reaching, lifting, climbing ladders

  • Exposure to loud noises

#MCC

Apply Today

AAA Tow and Light Service Driver Overnight Shift

Phoenix, Arizona

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Description

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Why work for us?

  • Great Pay – $15.37/hour + a 5% increase at 6 months

  • Bonus-Monthly Incentive bonus

  • Training – You’ll attend a thorough, comprehensive, training program

  • Benefits – Medical, Dental, Vision, wellness program and more!

  • 401k Matching – $1 for $1 company match up to 4% of pay

  • Annual Incentive Plan – Eligibility to participate in AAA annual bonus plan

  • Paid Time Off – Ten hours per month, ten holidays annually, and 24 hours per year earmarked for volunteer activities

  • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

 

What our Roadside Service Technicians do:

  • Driving and operating a service vehicle (i.e. loading/towing vehicles, flat tire changes, lock-out, fuel delivery services, etc.)

  • On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving

  • Utilizing on-board computer, radio communications, and mapping systems

  • Completion of daily paperwork (i.e. call-logs, battery invoices, cash receipts, etc.)

  • Inspecting and submitting maintenance reports of company vehicles for safe and efficient operation

  • Education and training. I.E.: AAA Compliance Training, RPST,TSAAC, Lock-out, PSP, Battery Service Training

 

Education & Experience/Licenses & Certification

  • Must be at least 21 years of age to operate AAA vehicles

  • Must have open shift availability

  • Ability to drive a manual/automatic shift vehicle

  • Customer service skills and the ability to interact with a wide-range of people

  • Basic math skills

  • Basic automotive/mechanic knowledge and experience operating a motor vehicle with a valid driver’s license

  • Basic computer knowledge

Work Environment/Physical Requirements:

Works outdoors at vehicle sites when servicing vehicles. Lifting and carrying tires and parts, weighing up to 50 pounds, several times a day; bending, kneeling and stooping as required for service calls. Works in all weather and all traffic conditions. Vehicle recovery sites may be wet, messy and hazardous.

Service Providers are required to provide a photograph for identification purposes. If needed for identification purposes, a photograph may be obtained after an offer of employment is made and accepted.   

 

**Please note that you will be asked to complete a candidate assessment following your application, via email. Your application will not be considered until the assessment has been completed.**

We’ll value your skills and experience. We’re building a performance organization with heart and developing a pipeline of tomorrow’s leaders. Your work will be enhanced with training opportunities, a mentoring program and our Promote-from-within philosophy. We celebrate our diversity and leverage the power of many minds.

#ERS

Apply Today

Customer Experience Specialist

Tempe, Arizona

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

AAA recently acquired SAFE Security, the 11th largest smart home security company in the United States, with the vision to become the most trusted brand in this industry.  With your help, we aspire to provide the same peace of mind at home as we have provided on the roads for the last 100 years.    

 

AAA Smart Home Customer Experience Team is growing and has an immediate need for passionate, energetic, customer-focused team members with a positive attitude to join our customer support environment. If you are passionate about helping others, have a strong sense of empathy, enjoy a fast paced environment, have the gift of listening and problem solving, then we want you to consider joining our amazing team!

WHY WORK FOR US?

  • Great starting pay $16.00/hour

  • Career Growth - We offer a leadership development program where you can be promoted as early as 6 months with a pay increase

  • Training – You’ll attend a thorough, comprehensive 2 week training program & gain technical skills working with and troubleshooting state of the art equipment and software.

  • Benefits – Medical, Dental, Vision, wellness program and more!

  • 401k Matching

  • Paid Time Off – Ten hours per month, nine holidays annually

  • Job Stability – We’re not going anywhere. AAA has been around for over a century and we have not had a single layoff during these uncertain times!

Job Description

Essential Functions:

  • Operate automatic call distribution (ACD) telephone set and PC Windows-based applications, to accurately receive record and respond to Members’ requests

  • Properly answer and accurately process incoming telephone calls regarding service and other related areas, while demonstrating a pleasant and professional telephone manner. Take action, as necessary, to appropriately respond to a Member's needs and concerns

  • Listen and probe for additional information as necessary.  Make sound decisions concerning the prioritization of service (e.g., safety concern, extreme hardship to Member)

  • Identify situations that require special handling and coordinate with appropriate unit as necessary.

  • Accurately enter information, comments and complaints regarding Members’ needs, including any special service considerations, in the system application. Forward complaint information to appropriate support for follow-up

  • Process credit card and member billing transaction via available applications

  • Suggest cross-selling opportunities that will enhance Member's experience; promote related programs as required by the Member’s individual situation

Knowledge/Skills/Abilities

  • Clear verbal and written communications.

  • Basic mathematical, typing (35 wpm minimum), computer (basic usage and functions) and data entry skills

  • General awareness of AAA products, and services

  • Passion for customer service

  • Ability to navigate through navigation system (Google Maps)

  • Ability to respond to customer inquiries and interact with others at a level normally acquired through the completion of a high school diploma or equivalent and two (2) years of customer service experience (preferred)

  • Effective analytical, written and oral communication skills to enable accurate completion of assignments, proper handling of problem situations and constructive interaction with others

  • Ability to work overtime and/or holidays as necessitated by business and/or weather conditions.

  • Ability to identify customer needs and recommend solutions

  • Able to work weekends

Education & Experience / Licenses & Certification

  • High School diploma or equivalent required, college education credits preferred

  • 6 months – 2 years prior customer service experience, retail or banking is preferred

  • Bi-Lingual Spanish preferred

#SAFE

Apply Today

Customer Experience Specialist II

Tempe, Arizona

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

 AAA recently acquired SAFE Security, the 11th largest smart home security company in the United States, with the vision to become the most trusted brand in this industry.  With your help, we aspire to provide the same peace of mind at home as we have provided on the roads for the last 100 years.   

The Member Experience Specialist II position is a specialized role trained for basic technical support, resolving delinquent accounts or improve customer retention. In addition, this position will take incoming general service and billing inquires as needed.

WHY WORK FOR US?

  • Great Pay
  • Training - You’ll attend a thorough, comprehensive 2 week training program
  • Career Growth - We offer a leadership development program
  • Benefits – Medical, Dental, Vision, wellness program and more!
  • 401k Matching
  • Paid Time Off – Ten hours per month, nine holidays annually
  • Collaborative Environment – AAA Smart Home will value your contribution to providing exceptional service to our members

Responsibilities/Job Duties:

  • Respond in a timely manner to requests from customers, technicians and dealers
  • Responsible for researching and analyzing customer accounts to provide proper resolution to customer concerns
  • Create service tickets in response to customer requests
  • Responsible for basic technical troubleshooting and reprogramming with alarm equipment
  • Process credit card or check payments by phone; initiate set up of account on EFT (Electronic Funds Transfer)
  • Update customer account information
  • Document customer conversations in system
  • Handles overflow or failover alarm/supervisory signal traffic
  • Adherence to call quality standards
  • Perform other job related duties, as assigned
  • Responsible for handling cancellation requests in attempt to reduce attrition
  • Responsible for outbound collection calls on customer accounts that are 31 to 121+days delinquent in assigned Collection Queues. Collect payments by phone with credit card or check; initiate set up of account on auto pay to bring accounts current
  • Responsible for assisting customers with alarm upgrades, transfer requests and new contract services
  • Advanced knowledge of products and service
  • Responsible for handing general and billing question inquires
  • Responsible for adhering to contract sales procedures which includes; selling appropriate contract to customer based upon their needs
  • Responsible for attributing to SAVE ratio according to establish metrics
  • Required to work independently and meet deadlines
  • Meet or exceed monthly collection goals and department expectations
  • Require to follow up with each customer or dealer inquiry or dispute
  • Creates internal “IOM’s” for follow-up communications with customers for other departments' functions
  • Require to follow up with each customer or dealer inquiry or dispute
  • Creates internal “IOM’s” for follow-up communications with customers for other department’s functions

 Knowledge/Skills/Abilities

  • Advanced active listening skills
  • Advanced verbal communication skills
  • Strong written communication skills
  • Strong problem solving skills
  • Ability to effectively multi-task
  • Exercise independent judgement and effective problem solving techniques
  • Basic mathematical, typing (40 wpm minimum), and telephone skills
  • Basic computer and data entry skills with relevant applications (e.g., Microsoft Word, Outlook, etc.)

Education & Experience / Licenses & Certification:

  • Minimum of 12 months of customer sales or service experience required
  • Call center experience (preferred)
  • High School Diploma or GED required
  • Bachelor’s degree (preferred)
  • Bilingual preferred (Spanish a plus)

#SAFE

Apply Today

General Service Technician

Phoenix, Arizona

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Why Work For Us:

  • 12 Valley locations and 2 Tucson locations,
  • Exceptional benefits within 30 days of hire, with employee contribution to medical/Dental/Vision premiums
  • 401K Matching $1 to $1 up to 4% annually
  • Annual bonus and Merit increases
  • 15 Paid Days off and no Sunday work hours (20 days after 1 year)
  • Tuition reimbursement for ASE Certifications
  • Clean well equipped shops with high car count
  • A free AAA Membership and numerous employee discount

Job Responsibilities:

  • Performs oil changes and lubrication service for member and nonmember vehicles.

  • Performs tire repairs and installation service for member and nonmember vehicles.

  • Performs other minor repairs as assigned by Lead Tech or Service Advisor, according to their abilities.

  • Assist upper level technicians as needed and for experience.

  • Test drives vehicles when practical for any/all performance or drivability concerns before performing work

    • Exception: when unsafe or vehicle not drivable

    • Retest drives after repairs completed to verify that repair solved defined problems

  • Maintains clean and safe work environment; cleans spills and debris immediately to reduce hazards

  • Maintain company provided equipment and machinery

  • Follows company and industry safety rules and regulations

  • Reports all unsafe conditions to supervisor including but not limited to lifts, overhead doors, and equipment

  • Attends all required training, seeks additional training to maintain and increase effectiveness

  • Keeps up to date on industry trends and repair procedures. 

  • Attends and successfully completes at least 12 hours of continuing auto repair training per year sponsored and/or provided by the club. 

  • Maintains customer vehicles in regard to cleanliness and does not tune or otherwise adjust any controls within the vehicle.

  • Verifies as soon as practicable that parts ordered for the vehicle assigned to them are correct.

  • Performs all repairs according to MAP (Motorist Assurance Program), OEM (Original Equipment Manufacturers) or accepted industry standard.

  • Performs digital inspection and documents to their full potential. Notates all pertinent information into the shop inspection or management system, attaches all photos or videos to illustrate repairs or needs to the inspection. 

  • Assures all comeback related repairs are prioritized as directed by manager or lead. 

  • Communicates effectively as necessary with manager, service advisors and other technicians to contribute to the overall performance of the location 

  • Responsible for the safety and accuracy of all repairs made and or systems inspected to assure vehicle is as safe or more safe condition as was prior to work commencing

  • Performs other related duties as assigned.

  • Note: May require travel to different locations on an as needed basis

Knowledge/Skills/Abilities

  • Effective verbal and written communication skills in the language(s) required for the role, as justified for business necessity

  • Effective organization, interpersonal and negotiation skills

  • Ability to work scheduled hours as necessitated by business need

  • Math and computer skills with experience using software applications including word processing, spreadsheets, browsers, and email

  • Member service focus

  • Automotive/mechanical background

  • Ability to drive vehicles equipped with manual transmission

  • Knowledge of equipment/tool operation and diagnostic/repair procedures

  • Maintains 20% productivity measured by hours worked/hours flagged


 

Education & Experience/ Licenses & Certifications

  • High School diploma or equivalent certification (GED)

  • Valid driver license and acceptable driving record

  • Six months experience in general repair, lube services and or tire shop

Work Environment/Physical Requirements

  • Ability to lift and or carry up to 50lbs

  • Standing, bending, kneeling, pushing, reaching, lifting, climbing ladders

  • Exposure to loud noises

#MCC

Apply Today

Network Engineer IV

Phoenix, Arizona

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.


Why Work For Us

  • Benefits – Medical, Dental, Vision, wellness program and more!

  • 401k Matching – $1 for $1 company match up to 4% of pay

  • Annual Incentive Plan – Eligibility to participate in AAA's annual bonus plan

  • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities

Essential functions include, but are not limited to:

  • Implement redundancy throughout our network, eliminating any single points of failure.
  • Plan, design, and implement local and wide-area network solutions between multiple platforms and protocols (including IP and VOIP).
  • Plan and implement cloud connectivity using best practices and secure methods.
  • Participate in ongoing network design reviews in search of improved user experience performance and cost reductions.
  • Ensure risk-free implementation of all business and technology solutions.
  • Documentation of network designs and standards.
  • Product selection, pilot and implementation of network solutions which meet customer and future business requirements.
  • Responsible for the supervision of vendors through projects.  Working with project leaders, ensuring that all solutions and changes are cost effective and are within overall functional strategies and objectives.
  • Develop and maintain a productive working relationship with the customer and third party suppliers
  • Proactively identifies potential issues and drives resolution to avoid customer impact and facilitate continuous improvement.
  • Create Documentation for PCI compliance and resolve any vulnerabilities.
  • Participate in an on-call Rotation


 Knowledge/Skills/Abilities

  • Expert level configuring and managing Routers, Switches and Firewalls… Prefer Cisco and Palo Alto experience.
  • Expert level using and configuring BGP, OSPF, SNMP, Syslog, SSH
  • In depth knowledge of industry protocols including IPSec, VLANs and Spanning tree.
  • In depth knowledge, implementation of QOS/COS traffic shaping/bandwidth throttling.
  • In depth knowledge of packet capture and analysis. 
  • Understanding of Cloud technologies and configuration. Prefer Google Cloud experience.
  • Understanding of Wireless Implementation and configuration. Prefer Cisco wireless controllers and access point experience.
  • Understanding of RADIUS, TACACS+. Prefer Cisco ISE experience.
  • Practical experience in the management of of Medium size Data Center Networks. Perfer Cisco ACI experience
  • Experience using network-troubleshooting tools.  Prefer Cisco Prime, NetBrain experience
  • Familiar with the principles related to secure network design following PCI best practices.
  • Strong oral and written English communication skills.
  • Ability to interface with senior management and business partners.
  • Excellent organizational, project management, interpersonal and time management skills.

Education & Experience / Licenses & Certification

  • 5 years or more equivalent experience.
  • Cisco, Palo Alto Certifications a plus 
Apply Today

Repair Technician II

,

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Why Work For Us?

  • Great Pay with the opportunity for increases when performance skill blocks are achieved

  • Benefits – Medical, Dental, Vision, wellness program and more!

  • 401k Matching – $1 for $1 company match up to 6% of pay

  • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan

  • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities

  • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Job Responsibilities:

  • Performs work that is indicated on Approved Repair Orders.
  • Performs only needed and or customer requested services on vehicles. 
  • Performs all repairs according to MAP (Motorist Assurance Program), OEM (Original Equipment Manufacturers) or accepted industry standard procedures
  • Assures all repairs are for the benefit of the member/customer. 
  • Test drives all vehicles when practical for any/all performance or drivability concerns before performing work
    • Exception: when unsafe or vehicle not drivable
    • Retest drives after repairs completed to verify that repair solved defined problems
  • Maintains clean and safe work environment; cleans spills and debris immediately to reduce hazards
  • Maintain company provided equipment and machinery
  • Follows company and industry safety rules and regulations
  • Reports all unsafe conditions to supervisor including but not limited to lifts, overhead doors, and equipment
  • Attends all required training, seeks additional training to maintain and increase effectiveness
  • Keeps up to date on industry trends and repair procedures. 
  • Attends and successfully completes at least 24 hours of continuing auto repair training per year sponsored and/or provided by the club. 
  • Maintains customer vehicles in regard to cleanliness and does not tune or otherwise adjust any controls within the vehicle.
  • Verifies as soon as practicable that parts ordered for the vehicle assigned to them are correct.
  • Performs digital inspection and documents to their full potential. Notates all pertinent information into the shop inspection or management system, attaches all photos or videos to illustrate repairs or needs to the inspection. 
  • Assures all comeback related repairs are prioritized as directed by manager or lead. 
  • Communicates effectively as necessary with manager, service advisors and other technicians to contribute to the overall performance of the location 
  • Responsible for the safety and accuracy of all repairs made and or systems inspected to assure vehicle is as safe or more safe condition as was prior to work commencing
  • Performs other related duties as assigned.
  • Note: May require travel to different locations on an as needed basis

Knowledge/Skills/Abilities

  • Effective verbal and written communication skills in the language(s) required for the role, as justified for business necessity
  • Effective organization, interpersonal and negotiation skills
  • Ability to work scheduled hours as necessitated by business need
  • Math and computer skills with experience using software applications including word processing, browsers, and email
  • Member service focus
  • Ability to drive vehicles equipped with manual transmission
  • Knowledge of equipment/tool operation and diagnostic/repair procedures
  • Maintains 100% productivity as measured by dividing hours worked by labor hours flagged

Education & Experience/ Licenses & Certifications

  • High School diploma or equivalent certification (GED)
  • Valid driver license and acceptable driving record
  • At least four  years experience as an automobile technician 
  • ASE Master Tech with L1 certification level or equivalent OEM certifications and fulfills ASE requirement within one year of hire. .
  • Smog Repair and Testing Certification preferred (CA only)

Work Environment/Physical Requirements

  • Ability to lift and or carry up to 50lbs
  • Standing, bending, kneeling, pushing, reaching, lifting, climbing ladders
  • Exposure to loud noises

#MCC

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Support Services Associate

Peoria, Arizona

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

External 

At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
 

Why Work For Us?

Great Pay - with the opportunity for increases when performance skill blocks are achieved

Training – You’ll attend a thorough, comprehensive, training program

Benefits – Medical, Dental, Vision, wellness program and more!

401k Matching – $1 for $1 company match up to 4% of pay

Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan

Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities

Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Summary  

Essential Functions

Safely transport customers using company shuttle and assist in smooth, efficient traffic flow through the service drive.  Ensure the overall member interaction reflects AAA's quality standards.

Safely transport customers using company shuttle and assist in smooth, efficient traffic flow through the service drive.  Ensure the overall member interaction reflects AAA's quality standards.

Accurately process monetary transactions through the Purchase Order System (POS) cashiering system, accurately balance the cash drawer, prepare the deposit on a daily basis, analyze and resolve out-of-balance situations.  Understand and accurately perform manual cashier procedures.  Comply with record retention and information data security policies and procedures.

Courteously greet members, answers phones, and schedule appointments for auto repair services.  

Drives shuttle van to pick up parts for the shop

May perform other duties as assigned.

Knowledge/Skills/Abilities 

Must be 21 years of age or older

At least 6 months of customer service experience in a customer facing role.

Excellent customer service skills

Effective verbal communicate skills 

Proficiency with Microsoft Office. Ability to learn additional computer programs quickly.

Education & Experience/Licenses & Certification

High School Diploma or GED

1+-3 years experience

Valid AZ drivers license and current clean 39 month driving record 


 

Work Environment/Physical Requirements

PHYSICAL DEMANDS: Required by the Americans with Disabilities Act (ADA).

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions o this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk and hear, required to sit, occasionally required to stand and walk; use and to finger, handle, or feel; and reach with hands and arms. Position require ability to lift up to 40lbs. Specific vision abilities required by this job include close vision, distance vision, peripheral vision and the ability to focus.Operate personal or company vehicle as a requirement of position.

#MCC

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Insurance Sales Associate

Goodyear, Arizona

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Why work for us?

  • Paid Training – Paid training. Extensive training program will help ensure a seamless transition into an Insurance Agent position. 

  • Licensing Assistance – AAA will reimburse a portion of the costs of licensure.

  • Advancement Opportunities – Opportunity to advance to an Insurance Agent within the first 60 days. 

  • No Overhead Costs – W-2 structure with dedication space in a AAA branch.

  • Compensation – Generous commission structure with the ability to earn commission on every policy. 

  • Benefits – Medical, Dental, Vision, wellness program and more!

  • 401k Matching – $1 for $1 company match up to 4% of pay.

  • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan.

  • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.

  • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

Summary:

Insurance Associates serve our Members by selling Property & Casualty and Roadside Assistance insurance that meets the Member’s needs.

Essential Functions

  • Uses sales techniques and product knowledge to identify customer-specific needs to generate new sales, retain existing insured’s and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.

  • Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Associate’s manager.

  • Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.

  • Consistently provides all Members with a sales and service experience that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.

  • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.

  • Responds to customer inquiries and requests relating to insurance products and membership.

  • Researches and resolves customer service issues. Often assists the insured in initiating the first notice of loss on claims.

 

Education & Experience/Licenses & Certification

  • High school diploma or GED required. Bachelor's degree in a relevant field preferred.

  • 2 to 4 years of sales experience preferred.

  • Currently possesses, or has the ability to acquire unrestricted state issued license(s) required to place property and casualty insurance within twenty-one (21) calendar days of start date. Depending on start date,  active property and casualty license(s) may be required.

#IA

            

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Insurance Sales Associate

Vallejo, California

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Why work for us?

  • Paid Training – Paid training. Extensive training program will help ensure a seamless transition into an Insurance Agent position. 
  • Licensing Assistance – AAA will reimburse a portion of the costs of licensure.
  • Advancement Opportunities – Opportunity to advance to an Insurance Agent within the first 60 days. 
  • No Overhead Costs – W-2 structure with dedication space in a AAA NCNU branch.
  • Compensation – Generous commission structure with the ability to earn commission on every policy. 
  • Benefits – Medical, Dental, Vision, wellness program and more!
  • 401k Matching – $1 for $1 company match up to 6% of pay.
  • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan.
  • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.
  • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

Summary:

Insurance Associates serve our Members by selling Property & Casualty and Roadside Assistance insurance that meets the Member’s needs.

Essential Functions

  • Uses sales techniques and product knowledge to identify customer-specific needs to generate new sales, retain existing insured’s and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.
  • Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Associate’s manager.
  • Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.
  • Consistently provides all Members with a sales and service experience that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.
  • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.
  • Responds to customer inquiries and requests relating to insurance products and membership.
  • Researches and resolves customer service issues. Often assists the insured in initiating the first notice of loss on claims.

 

Education & Experience/Licenses & Certification

  • High school diploma or GED required. Bachelor's degree in a relevant field preferred.

  • 2 to 4 years of sales experience preferred.

  • Currently possesses, or has the ability to acquire unrestricted state issued license(s) required to place property and casualty insurance within twenty-one (21) calendar days of start date. Depending on start date,  active property and casualty license(s) may be required.

#IA

            

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Customer Experience Specialist - Monitoring

Tempe, Arizona

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

AAA recently acquired SAFE Security, the 11th largest smart home security company in the United States, with the vision to become the most trusted brand in this industry.  With your help, we aspire to provide the same peace of mind at home as we have provided on the roads for the last 100 years.    

AAA Smart Home Customer Experience Team is growing and has an immediate need for passionate, energetic, customer-focused team members with a positive attitude to join our customer support environment. If you are passionate about helping others, have a strong sense of empathy, enjoy a fast paced environment, have the gift of listening and problem solving, then we want you to consider joining our amazing team!

WHY WORK FOR US?

  • Great Pay - $16.00/hour
  • Training – You’ll attend a thorough, comprehensive 2 week training program
  • Career Growth - We offer a leadership development program where you can be promoted as early as 6 months
  • Benefits – Medical, Dental, Vision, wellness program and more!
  • 401k Matching
  • Paid Time Off – Ten hours per month, nine holidays annually
  • Collaborative Environment – AAA Smart Home will value your contribution to providing exceptional service to our members

What You'll Do

  • Subject matter expert and primary contact for the support of remote home security services, including troubleshooting, website navigation, billing inquiries and account updates
  • Resolve customer service inquiries while building a relationship with the customer
  • Assist technicians with activating security monitoring and supporting other team members with information gathering account research, and other general customer support needs
  • Verify alarms at protected sites; dispatch local authorities when necessary
  • You will demonstrate conflict management skills and maintain professional composure under pressure
  • Notify customers on maintenance alerts from their alarm system
  • Create detailed service tickets, schedule technicians for repairs
  • With a keen sense of the customer experience, continuously look for areas of improvement and communicate trends in customer calls to leadership as appropriate
  • Simultaneously navigate multiple software applications and technologies

What You’ll Need

  • Strong problem-solving skills; ability to think analytically while multi-tasking in a fast-paced environment
  • Excellent communication and relationship building skills; team oriented
  • Customer-focused and passionate for helping others
  • Ability to exceed customer satisfaction, achieve performance metrics and meet issue resolution targets
  • A successful track record working in a high-volume environment
  • Reliable transportation
  • 6 Months or more of forward facing customer service

Education:

  • High School Diploma/GED
  • AA preferred
  • Bi-Lingual Spanish preferred

#SAFE

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Automotive Technician - $2500 Sign On Bonus

Phoenix, Arizona

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Why Work For Us?

  • 12 Valley locations and 2 Tucson locations,
  • Sign on Bonus - $2,500
  • Great Pay – Up to $35 hr, Hourly Pay, Flat Rate with bonus and incentive plans
  • Exceptional benefits within 30 days of hire, with employee contribution to medical/Dental/Vision premiums
  • 401K Matching $1 to $1 up to 4% annually
  • Annual bonus
  • 15 Paid Days off and no Sunday work hours (20 days after 1 year)
  • Tuition reimbursement for additional ASE Certifications
  • Clean well equipped shops with high car count
  • A free AAA Membership and numerous employee discount

 

Essential Functions

  • Complete vehicle inspection form and vehicle diagnostic form and submit to service advisor.

  • Successfully complete automotive service and repair work qualified to preform.

  • Perform work according to safety guidelines.

  • Inspect vehicles for additional needed repairs or maintenance and recommend them to the service advisors for sale to customers.

Knowledge/Skills/Abilities 

  • Common knowledge of vehicle components and the common reasons for vehicle failure

  • Demonstrates problem solving and listening skills to evaluate member safety as well as the ability to discern safety issues and respond appropriately

  • Participate in ongoing training as assigned by management.

  • Study technical bulletins, industry magazines, and technical web sites. 

 

Education & Experience/Licenses & Certification 

  • Valid Driver’s license and current 39 month driving record. 

  • 2 ASE Certifications required or equivalent experience.

  • Candidates will be considered if there certifications have expired within the last 2 years. 

  • Candidate will be required to re-certify in at least 2 areas at the next testing cycle as a condition of employment. 

  • Technical Training

Work Environment/Physical Requirements

 

Works outdoors at vehicle sites when servicing vehicles. Lifting and carrying tires and parts, weighing up to 50 pounds, several times a day; bending, kneeling and stooping as required for service calls. Works in all weather and all traffic conditions. Vehicle recovery sites may be wet, messy and hazardous. 

Physical Demands: Required by the Americans with Disabilities Act (ADA).
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions o this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk and hear, required to sit, occasionally required to stand and walk; use and to finger, handle, or feel; and reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, peripheral vision and the ability to focus. Identify specific hazards as necessary (use of chemicals, equipment, driving).

May be exposed to chemicals, pneumatic air, electrical, lifting, tripping and/or falling, drives member and/or company vehicle.

#AUTO

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Business Analyst

Clearfield, Utah

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.


 

Why Work For Us

  • Benefits – Medical, Dental, Vision, wellness program and more!

  • 401k Matching – $1 for $1 company match up to 6% of pay

  • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan

  • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities

  • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Our Business Analyst supports the overall business strategy and objectives by performing analysis to support the identification of business needs and to assist in formulating solutions to business problems or processes. Our Analyst will perform intermediate level work under general supervision, conduct and document most operational, product, and financial activities within a business unit, rely on experience and judgment to plan and accomplish goals.  May participate in larger projects and/or assume responsibility for a portion of the project

Essential Functions

• Collects operational /product/ financial data, conducts research and performs complex analysis (competitive, financial, industry, regulatory). Determines possible implications on various divisions/ departments and makes recommendations as needed.

• Reviews and analyzes the business unit’s operational / product / financial reports.

Interprets the contents for  management, alerts them to significant issues and / or opportunity trends.

• Develops and prepares complex Product and Operational reports for management. Performs

financial variance and trending analysis. Supports findings with research, statistical analysis, rationale, and other related activities for use in management decisions. These include financial and analytical models for decision making.

• Develops a variety of reporting methodologies to capture identified trends and recommends solutions, strategies and actions. This includes, developing charts, graphs, tables that consolidate data in a meaningful way for review by management.

• May assist in larger projects and/or assume responsibility for a portion of the project

Knowledge/Skills/Abilities

• Strong mathematical skills needed

• Has strong analytical and organizational skills

• Has strong business writing skills

• Project management experience skills to accurately complete detail data assignments, understand and interpret broad operational / product / financial concepts and their application to the business unit and AAA

• Has basic understanding of operational / product / financial concepts as they apply to business unit and AAA (preferred)

• Strong understanding of the use and development of operational models and other related reporting software (preferred)

Education & Experience / Licenses & Certification

• Bachelor's degree in related area or an equivalent combination of education and experience

•  3 – 5 years experience conducting financial and/or business analysis

Apply Today

Insurance Sales Associate

Milpitas, California

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Why work for us?

  • Paid Training – Paid training. Extensive training program will help ensure a seamless transition into an Insurance Agent position. 
  • Licensing Assistance – AAA will reimburse a portion of the costs of licensure.
  • Advancement Opportunities – Opportunity to advance to an Insurance Agent within the first 60 days. 
  • No Overhead Costs – W-2 structure with dedication space in a AAA NCNU branch.
  • Compensation – Generous commission structure with the ability to earn commission on every policy. 
  • Benefits – Medical, Dental, Vision, wellness program and more!
  • 401k Matching – $1 for $1 company match up to 6% of pay.
  • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan.
  • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.
  • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

Summary:

Insurance Associates serve our Members by selling Property & Casualty and Roadside Assistance insurance that meets the Member’s needs.

Essential Functions

  • Uses sales techniques and product knowledge to identify customer-specific needs to generate new sales, retain existing insured’s and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.
  • Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Associate’s manager.
  • Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.
  • Consistently provides all Members with a sales and service experience that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.
  • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.
  • Responds to customer inquiries and requests relating to insurance products and membership.
  • Researches and resolves customer service issues. Often assists the insured in initiating the first notice of loss on claims.

 

Education & Experience/Licenses & Certification

  • High school diploma or GED required. Bachelor's degree in a relevant field preferred.

  • 2 to 4 years of sales experience preferred.

  • Currently possesses, or has the ability to acquire unrestricted state issued license(s) required to place property and casualty insurance within twenty-one (21) calendar days of start date. Depending on start date,  active property and casualty license(s) may be required.

#IA

            

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Insurance Sales Associate

Phoenix, Arizona

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

*AAA is hiring Insurance Sales Associate for our Paradise Valley and Phoenix Branches!*

Why work for us?

  • Paid Training – Paid training. Extensive training program will help ensure a seamless transition into an Insurance Agent position. 

  • Licensing Assistance – AAA will reimburse a portion of the costs of licensure.

  • Advancement Opportunities – Opportunity to advance to an Insurance Agent within the first 60 days. 

  • No Overhead Costs – W-2 structure with dedication space in a AAA branch.

  • Compensation – Generous commission structure with the ability to earn commission on every policy. 

  • Benefits – Medical, Dental, Vision, wellness program and more!

  • 401k Matching – $1 for $1 company match up to 4% of pay.

  • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan.

  • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.

  • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

Summary:

Insurance Associates serve our Members by selling Property & Casualty and Roadside Assistance insurance that meets the Member’s needs.

Essential Functions

  • Uses sales techniques and product knowledge to identify customer-specific needs to generate new sales, retain existing insured’s and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.

  • Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Associate’s manager.

  • Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.

  • Consistently provides all Members with a sales and service experience that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.

  • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.

  • Responds to customer inquiries and requests relating to insurance products and membership.

  • Researches and resolves customer service issues. Often assists the insured in initiating the first notice of loss on claims.

 

Education & Experience/Licenses & Certification

  • High school diploma or GED required. Bachelor's degree in a relevant field preferred.

  • 2 to 4 years of sales experience preferred.

  • Currently possesses, or has the ability to acquire unrestricted state issued license(s) required to place property and casualty insurance within twenty-one (21) calendar days of start date. Depending on start date,  active property and casualty license(s) may be required.

#IA

            

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Insurance Sales Associate

Eureka, California

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Why work for us?

  • Paid Training – Paid training. Extensive training program will help ensure a seamless transition into an Insurance Agent position. 
  • Licensing Assistance – AAA will reimburse a portion of the costs of licensure.
  • Advancement Opportunities – Opportunity to advance to an Insurance Agent within the first 60 days. 
  • No Overhead Costs – W-2 structure with dedication space in a AAA NCNU branch.
  • Compensation – Generous commission structure with the ability to earn commission on every policy. 
  • Benefits – Medical, Dental, Vision, wellness program and more!
  • 401k Matching – $1 for $1 company match up to 6% of pay.
  • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan.
  • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.
  • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

Summary:

Insurance Associates serve our Members by selling Property & Casualty and Roadside Assistance insurance that meets the Member’s needs.

Essential Functions

  • Uses sales techniques and product knowledge to identify customer-specific needs to generate new sales, retain existing insured’s and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.
  • Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Associate’s manager.
  • Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.
  • Consistently provides all Members with a sales and service experience that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.
  • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.
  • Responds to customer inquiries and requests relating to insurance products and membership.
  • Researches and resolves customer service issues. Often assists the insured in initiating the first notice of loss on claims.

 

Education & Experience/Licenses & Certification

  • High school diploma or GED required. Bachelor's degree in a relevant field preferred.

  • 2 to 4 years of sales experience preferred.

  • Currently possesses, or has the ability to acquire unrestricted state issued license(s) required to place property and casualty insurance within twenty-one (21) calendar days of start date. Depending on start date,  active property and casualty license(s) may be required.

#IA

#LIS            

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Insurance Associate

Menlo Park, California

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Why work for us?

  • Paid Training – Paid training. Extensive training program will help ensure a seamless transition into an Insurance Agent position. 
  • Licensing Assistance – AAA will reimburse a portion of the costs of licensure.
  • Advancement Opportunities – Opportunity to advance to an Insurance Agent within the first 60 days. 
  • No Overhead Costs – W-2 structure with dedication space in a AAA NCNU branch.
  • Compensation – Generous commission structure with the ability to earn commission on every policy. 
  • Benefits – Medical, Dental, Vision, wellness program and more!
  • 401k Matching – $1 for $1 company match up to 6% of pay.
  • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan.
  • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.
  • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

Summary:

Insurance Associates serve our Members by selling Property & Casualty and Roadside Assistance insurance that meets the Member’s needs.

Essential Functions

  • Uses sales techniques and product knowledge to identify customer-specific needs to generate new sales, retain existing insured’s and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.
  • Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Associate’s manager.
  • Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.
  • Consistently provides all Members with a sales and service experience that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.
  • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.
  • Responds to customer inquiries and requests relating to insurance products and membership.
  • Researches and resolves customer service issues. Often assists the insured in initiating the first notice of loss on claims.

 

Education & Experience/Licenses & Certification

  • High school diploma or GED required. Bachelor's degree in a relevant field preferred.

  • 2 to 4 years of sales experience preferred.

  • Currently possesses, or has the ability to acquire unrestricted state issued license(s) required to place property and casualty insurance within twenty-one (21) calendar days of start date. Depending on start date,  active property and casualty license(s) may be required.

#GAB

            

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Insurance Associate

San Jose, California

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Why work for us?

  • Paid Training – Paid training. Extensive training program will help ensure a seamless transition into an Insurance Agent position. 
  • Licensing Assistance – AAA will reimburse a portion of the costs of licensure.
  • Advancement Opportunities – Opportunity to advance to an Insurance Agent within the first 60 days. 
  • No Overhead Costs – W-2 structure with dedication space in a AAA NCNU branch.
  • Compensation – Generous commission structure with the ability to earn commission on every policy. 
  • Benefits – Medical, Dental, Vision, wellness program and more!
  • 401k Matching – $1 for $1 company match up to 6% of pay.
  • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan.
  • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.
  • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

Summary:

Insurance Associates serve our Members by selling Property & Casualty and Roadside Assistance insurance that meets the Member’s needs.

Essential Functions

  • Uses sales techniques and product knowledge to identify customer-specific needs to generate new sales, retain existing insured’s and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.
  • Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Associate’s manager.
  • Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.
  • Consistently provides all Members with a sales and service experience that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.
  • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.
  • Responds to customer inquiries and requests relating to insurance products and membership.
  • Researches and resolves customer service issues. Often assists the insured in initiating the first notice of loss on claims.

 

Education & Experience/Licenses & Certification

  • High school diploma or GED required. Bachelor's degree in a relevant field preferred.

  • 2 to 4 years of sales experience preferred.

  • Currently possesses, or has the ability to acquire unrestricted state issued license(s) required to place property and casualty insurance within twenty-one (21) calendar days of start date. Depending on start date,  active property and casualty license(s) may be required.

#IA

            

Apply Today

Insurance Associate

Lodi, California

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Why work for us?

  • Paid Training – Paid training. Extensive training program will help ensure a seamless transition into an Insurance Agent position. 
  • Licensing Assistance – AAA will reimburse a portion of the costs of licensure.
  • Advancement Opportunities – Opportunity to advance to an Insurance Agent within the first 60 days. 
  • No Overhead Costs – W-2 structure with dedication space in a AAA NCNU branch.
  • Compensation – Generous commission structure with the ability to earn commission on every policy. 
  • Benefits – Medical, Dental, Vision, wellness program and more!
  • 401k Matching – $1 for $1 company match up to 6% of pay.
  • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan.
  • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.
  • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

Summary:

Insurance Associates serve our Members by selling Property & Casualty and Roadside Assistance insurance that meets the Member’s needs.

Essential Functions

  • Uses sales techniques and product knowledge to identify customer-specific needs to generate new sales, retain existing insured’s and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.
  • Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Associate’s manager.
  • Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.
  • Consistently provides all Members with a sales and service experience that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.
  • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.
  • Responds to customer inquiries and requests relating to insurance products and membership.
  • Researches and resolves customer service issues. Often assists the insured in initiating the first notice of loss on claims.

 

Education & Experience/Licenses & Certification

  • High school diploma or GED required. Bachelor's degree in a relevant field preferred.

  • 2 to 4 years of sales experience preferred.

  • Currently possesses, or has the ability to acquire unrestricted state issued license(s) required to place property and casualty insurance within twenty-one (21) calendar days of start date. Depending on start date,  active property and casualty license(s) may be required.

#IA

            

Apply Today

Insurance Sales Associate

Newark, California

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Why work for us?

  • Paid Training – Paid training. Extensive training program will help ensure a seamless transition into an Insurance Agent position. 
  • Licensing Assistance – AAA will reimburse a portion of the costs of licensure.
  • Advancement Opportunities – Opportunity to advance to an Insurance Agent within the first 60 days. 
  • No Overhead Costs – W-2 structure with dedication space in a AAA NCNU branch.
  • Compensation – Generous commission structure with the ability to earn commission on every policy. 
  • Benefits – Medical, Dental, Vision, wellness program and more!
  • 401k Matching – $1 for $1 company match up to 6% of pay.
  • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan.
  • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.
  • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

Summary:

Insurance Associates serve our Members by selling Property & Casualty and Roadside Assistance insurance that meets the Member’s needs.

Essential Functions

  • Uses sales techniques and product knowledge to identify customer-specific needs to generate new sales, retain existing insured’s and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.
  • Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Associate’s manager.
  • Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.
  • Consistently provides all Members with a sales and service experience that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.
  • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.
  • Responds to customer inquiries and requests relating to insurance products and membership.
  • Researches and resolves customer service issues. Often assists the insured in initiating the first notice of loss on claims.

 

Education & Experience/Licenses & Certification

  • High school diploma or GED required. Bachelor's degree in a relevant field preferred.

  • 2 to 4 years of sales experience preferred.

  • Currently possesses, or has the ability to acquire unrestricted state issued license(s) required to place property and casualty insurance within twenty-one (21) calendar days of start date. Depending on start date,  active property and casualty license(s) may be required.

#IA

#MEL            

Apply Today

Insurance Sales Associate

Santa Rosa, California

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Why work for us?

  • Paid Training – Paid training. Extensive training program will help ensure a seamless transition into an Insurance Agent position. 
  • Licensing Assistance – AAA will reimburse a portion of the costs of licensure.
  • Advancement Opportunities – Opportunity to advance to an Insurance Agent within the first 60 days. 
  • No Overhead Costs – W-2 structure with dedication space in a AAA NCNU branch.
  • Compensation – Generous commission structure with the ability to earn commission on every policy. 
  • Benefits – Medical, Dental, Vision, wellness program and more!
  • 401k Matching – $1 for $1 company match up to 6% of pay.
  • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan.
  • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.
  • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

Summary:

Insurance Associates serve our Members by selling Property & Casualty and Roadside Assistance insurance that meets the Member’s needs.

Essential Functions

  • Uses sales techniques and product knowledge to identify customer-specific needs to generate new sales, retain existing insured’s and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.
  • Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Associate’s manager.
  • Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.
  • Consistently provides all Members with a sales and service experience that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.
  • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.
  • Responds to customer inquiries and requests relating to insurance products and membership.
  • Researches and resolves customer service issues. Often assists the insured in initiating the first notice of loss on claims.

 

Education & Experience/Licenses & Certification

  • High school diploma or GED required. Bachelor's degree in a relevant field preferred.

  • 2 to 4 years of sales experience preferred.

  • Currently possesses, or has the ability to acquire unrestricted state issued license(s) required to place property and casualty insurance within twenty-one (21) calendar days of start date. Depending on start date,  active property and casualty license(s) may be required.

            

Apply Today

Insurance Sales Associate

San Jose, California

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Why work for us?

  • Paid Training – Paid training. Extensive training program will help ensure a seamless transition into an Insurance Agent position. 

  • Licensing Assistance – AAA will reimburse a portion of the costs of licensure.

  • Advancement Opportunities – Opportunity to advance to an Insurance Agent within the first 60 days. 

  • No Overhead Costs – W-2 structure with dedication space in a AAA NCNU branch.

  • Compensation – Generous commission structure with the ability to earn commission on every policy. 

  • Benefits – Medical, Dental, Vision, wellness program and more!

  • 401k Matching – $1 for $1 company match up to 6% of pay.

  • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan.

  • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.

  • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

Summary:

Insurance Associates serve our Members by selling Property & Casualty and Roadside Assistance insurance that meets the Member’s needs.

Essential Functions

  • Uses sales techniques and product knowledge to identify customer-specific needs to generate new sales, retain existing insured’s and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.

  • Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Associate’s manager.

  • Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.

  • Consistently provides all Members with a sales and service experience that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.

  • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.

  • Responds to customer inquiries and requests relating to insurance products and membership.

  • Researches and resolves customer service issues. Often assists the insured in initiating the first notice of loss on claims.

 

Education & Experience/Licenses & Certification

  • High school diploma or GED required. Bachelor's degree in a relevant field preferred.

  • 2 to 4 years of sales experience preferred.

  • Currently possesses, or has the ability to acquire unrestricted state issued license(s) required to place property and casualty insurance within twenty-one (21) calendar days of start date. Depending on start date,  active property and casualty license(s) may be required.

#IA

#LIS

            

Apply Today

Insurance Sales Associate

Los Gatos, California

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Why work for us?

  • Paid Training – Paid training. Extensive training program will help ensure a seamless transition into an Insurance Agent position. 
  • Licensing Assistance – AAA will reimburse a portion of the costs of licensure.
  • Advancement Opportunities – Opportunity to advance to an Insurance Agent within the first 60 days. 
  • No Overhead Costs – W-2 structure with dedication space in a AAA NCNU branch.
  • Compensation – Generous commission structure with the ability to earn commission on every policy. 
  • Benefits – Medical, Dental, Vision, wellness program and more!
  • 401k Matching – $1 for $1 company match up to 6% of pay.
  • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan.
  • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.
  • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

Summary:

Insurance Associates serve our Members by selling Property & Casualty and Roadside Assistance insurance that meets the Member’s needs.

Essential Functions

  • Uses sales techniques and product knowledge to identify customer-specific needs to generate new sales, retain existing insured’s and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.
  • Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Associate’s manager.
  • Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.
  • Consistently provides all Members with a sales and service experience that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.
  • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.
  • Responds to customer inquiries and requests relating to insurance products and membership.
  • Researches and resolves customer service issues. Often assists the insured in initiating the first notice of loss on claims.

 

Education & Experience/Licenses & Certification

  • High school diploma or GED required. Bachelor's degree in a relevant field preferred.

  • 2 to 4 years of sales experience preferred.

  • Currently possesses, or has the ability to acquire unrestricted state issued license(s) required to place property and casualty insurance within twenty-one (21) calendar days of start date. Depending on start date,  active property and casualty license(s) may be required.

#IA

            

Apply Today

Insurance Sales Associate - Bilingual Spanish

San Rafael, California

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Why work for us?

  • Paid Training – Paid training. Extensive training program will help ensure a seamless transition into an Insurance Agent position. 
  • Licensing Assistance – AAA will reimburse a portion of the costs of licensure.
  • Advancement Opportunities – Opportunity to advance to an Insurance Agent within the first 60 days. 
  • No Overhead Costs – W-2 structure with dedication space in a AAA NCNU branch.
  • Compensation – Generous commission structure with the ability to earn commission on every policy. 
  • Benefits – Medical, Dental, Vision, wellness program and more!
  • 401k Matching – $1 for $1 company match up to 6% of pay.
  • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan.
  • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.
  • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

Summary:

Insurance Associates serve our Members by selling Property & Casualty and Roadside Assistance insurance that meets the Member’s needs.

Essential Functions

  • Uses sales techniques and product knowledge to identify customer-specific needs to generate new sales, retain existing insured’s and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.
  • Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Associate’s manager.
  • Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.
  • Consistently provides all Members with a sales and service experience that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.
  • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.
  • Responds to customer inquiries and requests relating to insurance products and membership.
  • Researches and resolves customer service issues. Often assists the insured in initiating the first notice of loss on claims.

 

Education & Experience/Licenses & Certification

  • High school diploma or GED required. Bachelor's degree in a relevant field preferred.

  • 2 to 4 years of sales experience preferred.

  • Currently possesses, or has the ability to acquire unrestricted state issued license(s) required to place property and casualty insurance within twenty-one (21) calendar days of start date. Depending on start date,  active property and casualty license(s) may be required.

  • Bilingual in Spanish required.

#IA

#LIS           

Apply Today

Insurance Associate

San Jose, California

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Why work for us?

  • Paid Training – Paid training. Extensive training program will help ensure a seamless transition into an Insurance Agent position. 
  • Licensing Assistance – AAA will reimburse a portion of the costs of licensure.
  • Advancement Opportunities – Opportunity to advance to an Insurance Agent within the first 60 days. 
  • No Overhead Costs – W-2 structure with dedication space in a AAA NCNU branch.
  • Compensation – Generous commission structure with the ability to earn commission on every policy. 
  • Benefits – Medical, Dental, Vision, wellness program and more!
  • 401k Matching – $1 for $1 company match up to 6% of pay.
  • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan.
  • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.
  • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

Summary:

Insurance Associates serve our Members by selling Property & Casualty and Roadside Assistance insurance that meets the Member’s needs.

Essential Functions

  • Uses sales techniques and product knowledge to identify customer-specific needs to generate new sales, retain existing insured’s and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.
  • Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Associate’s manager.
  • Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.
  • Consistently provides all Members with a sales and service experience that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.
  • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.
  • Responds to customer inquiries and requests relating to insurance products and membership.
  • Researches and resolves customer service issues. Often assists the insured in initiating the first notice of loss on claims.

 

Education & Experience/Licenses & Certification

  • High school diploma or GED required. Bachelor's degree in a relevant field preferred.

  • 2 to 4 years of sales experience preferred.

  • Currently possesses, or has the ability to acquire unrestricted state issued license(s) required to place property and casualty insurance within twenty-one (21) calendar days of start date. Depending on start date,  active property and casualty license(s) may be required.

#IA

            

Apply Today

AAA Tow Truck Driver

Tucson, Arizona

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Why work for us?

  • Great Pay – $15.37/hour + a 5% increase at 6 months

  • Bonus-Monthly Incentive bonus

  • Training – You’ll attend a thorough, comprehensive, training program

  • Benefits – Medical, Dental, Vision, wellness program and more!

  • 401k Matching – $1 for $1 company match up to 4% of pay

  • Annual Incentive Plan – Eligibility to participate in AAA annual bonus plan

  • Paid Time Off – Ten hours per month, ten holidays annually, and 24 hours per year earmarked for volunteer activities

  • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

 

What our Roadside Service Technicians do:

  • Driving and operating a service vehicle (i.e. loading/towing vehicles, flat tire changes, lock-out, fuel delivery services, etc.)

  • On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving

  • Utilizing on-board computer, radio communications, and mapping systems

  • Completion of daily paperwork (i.e. call-logs, battery invoices, cash receipts, etc.)

  • Inspecting and submitting maintenance reports of company vehicles for safe and efficient operation

  • Education and training. I.E.: AAA Compliance Training, RPST,TSAAC, Lock-out, PSP, Battery Service Training

 

Education & Experience/Licenses & Certification

  • Must be at least 21 years of age to operate AAA vehicles

  • Must have open shift availability

  • Ability to drive a manual/automatic shift vehicle

  • Customer service skills and the ability to interact with a wide-range of people

  • Basic math skills

  • Basic automotive/mechanic knowledge and experience operating a motor vehicle with a valid driver’s license

  • Basic computer knowledge

Work Environment/Physical Requirements:

Works outdoors at vehicle sites when servicing vehicles. Lifting and carrying tires and parts, weighing up to 50 pounds, several times a day; bending, kneeling and stooping as required for service calls. Works in all weather and all traffic conditions. Vehicle recovery sites may be wet, messy and hazardous.

Service Providers are required to provide a photograph for identification purposes. If needed for identification purposes, a photograph may be obtained after an offer of employment is made and accepted.   

 

**Please note that you will be asked to complete a candidate assessment following your application, via email. Your application will not be considered until the assessment has been completed.**

We’ll value your skills and experience. We’re building a performance organization with heart and developing a pipeline of tomorrow’s leaders. Your work will be enhanced with training opportunities, a mentoring program and our Promote-from-within philosophy. We celebrate our diversity and leverage the power of many minds.

#ERS

Apply Today

Customer Service Representative - work from home (Helena)

Helena, Montana

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Work from Home - Helena

AAA recently acquired SAFE Security, the 11th largest smart home security company in the United States, with the vision to become the most trusted brand in this industry.  With your help, we aspire to provide the same peace of mind at home as we have provided on the roads for the last 100 years.    

AAA Smart Home Customer Experience Team is growing and has an immediate need for passionate, energetic, customer-focused team members with a positive attitude to join our customer support environment. If you are passionate about helping others, have a strong sense of empathy, enjoy a fast paced environment, have the gift of listening and problem solving, then we want you to consider joining our amazing team!

WHY WORK FOR US?

  • Great starting pay
  • Career Growth - We offer a leadership development program where you can be promoted as early as 6 months with a pay increase
  • Training – You’ll attend a thorough, comprehensive 2 week training program & gain technical skills working with and troubleshooting state of the art equipment and software.
  • Benefits – Medical, Dental, Vision, wellness program and more!
  • 401k Matching
  • Paid Time Off – Ten hours per month, nine holidays annually
  • Job Stability – We’re not going anywhere. AAA has been around for over a century and we have not had a single layoff during these uncertain times!
  • While this is a fully remote position, each team adheres to a specific location strategy, which allows them to work more effectively together. Therefore, the candidate should reside in or near Helena, MT.

Job Description

Essential Functions:

  • Operate automatic call distribution (ACD) telephone set and PC Windows-based applications, to accurately receive record and respond to Members’ requests
  • Properly answer and accurately process incoming telephone calls regarding service and other related areas, while demonstrating a pleasant and professional telephone manner. Take action, as necessary, to appropriately respond to a Member's needs and concerns
  • Listen and probe for additional information as necessary.  Make sound decisions concerning the prioritization of service (e.g., safety concern, extreme hardship to Member)
  • Identify situations that require special handling and coordinate with appropriate unit as necessary.
  • ​Accurately enter information, comments and complaints regarding Members’ needs, including any special service considerations, in the system application. Forward complaint information to appropriate support for follow-up
  • Process credit card and member billing transaction via available applications
  • Suggest cross-selling opportunities that will enhance Member's experience; promote related programs as required by the Member’s individual situation

Knowledge/Skills/Abilities

  • Clear verbal and written communications.
  • Basic mathematical, typing (35 wpm minimum), computer (basic usage and functions) and data entry skills
  • General awareness of AAA products, and services
  • Passion for customer service
  • Ability to navigate through navigation system (Google Maps)
  • Ability to respond to customer inquiries and interact with others at a level normally acquired through the completion of a high school diploma or equivalent and two (2) years of customer service experience (preferred)
  • Effective analytical, written and oral communication skills to enable accurate completion of assignments, proper handling of problem situations and constructive interaction with others
  • Ability to work overtime and/or holidays as necessitated by business and/or weather conditions.
  • Ability to identify customer needs and recommend solutions
  • Able to work weekends

Education & Experience / Licenses & Certification

  • High School diploma or equivalent required, college education credits preferred
  • 6 months – 2 years prior customer service experience, retail or banking is preferred
  • Bi-Lingual Spanish preferred

#SAFE

Apply Today

Insurance Sales Associate

Vacaville, California

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Why work for us?

  • Paid Training – Paid training. Extensive training program will help ensure a seamless transition into an Insurance Agent position. 
  • Licensing Assistance – AAA will reimburse a portion of the costs of licensure.
  • Advancement Opportunities – Opportunity to advance to an Insurance Agent within the first 60 days. 
  • No Overhead Costs – W-2 structure with dedication space in a AAA NCNU branch.
  • Compensation – Generous commission structure with the ability to earn commission on every policy. 
  • Benefits – Medical, Dental, Vision, wellness program and more!
  • 401k Matching – $1 for $1 company match up to 6% of pay.
  • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan.
  • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.
  • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

Summary:

Insurance Associates serve our Members by selling Property & Casualty and Roadside Assistance insurance that meets the Member’s needs.

Essential Functions

  • Uses sales techniques and product knowledge to identify customer-specific needs to generate new sales, retain existing insured’s and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.
  • Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Associate’s manager.
  • Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.
  • Consistently provides all Members with a sales and service experience that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.
  • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.
  • Responds to customer inquiries and requests relating to insurance products and membership.
  • Researches and resolves customer service issues. Often assists the insured in initiating the first notice of loss on claims.

 

Education & Experience/Licenses & Certification

  • High school diploma or GED required. Bachelor's degree in a relevant field preferred.

  • 2 to 4 years of sales experience preferred.

  • Currently possesses, or has the ability to acquire unrestricted state issued license(s) required to place property and casualty insurance within twenty-one (21) calendar days of start date. Depending on start date,  active property and casualty license(s) may be required.

#IA

            

Apply Today

Tow and Battery/Light Service Driver

San Rafael, California

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.


 

Why Work For Us?

  • Great Pay - with the opportunity for increases when performance skill blocks are achieved

  • Training – You’ll attend a thorough, comprehensive, training program

  • Benefits – Medical, Dental, Vision, wellness program and more!

  • 401k Matching – $1 for $1 company match up to 6% of pay

  • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan

  • Paid Time Off- Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities

  • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Summary:

Essential Functions

  • Driving and operating a service vehicle (i.e. flat tire changes, lock-out, fuel delivery services, etc.)

  • On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving

  • Leverages sales skills for offering products and services from AAA to member during service interaction

  • Utilizing on-board computer, radio communications, and mapping systems

  • Completion of daily paperwork (i.e. call-logs, battery invoices, cash receipts, etc.)

​Knowledge/Skills/Abilities 

  • Clear and proficient verbal and written communication even under pressure

  • Common knowledge of vehicle components and the common reasons for vehicle failure

  • Demonstrates problem solving and listening skills to evaluate member safety as well as the ability to discern safety issues and respond appropriately

  • Ability to drive a manual/automatic shift vehicle

Education & Experience/Licenses & Certification

  • Two (2) years of experience in a customer contact role

  • Education and training. I.E.: AAA Compliance Training, RPST,TSAAC, Lock-out, PSP, Battery Service Training

  • Vocational technical automotive training/certification or equivalent experience (preferred)

  • ASE (Automotive Service Excellence) certification(preferred)


 

Work Environment/Physical Requirements

Works outdoors at vehicle sites when servicing vehicles. Lifting and carrying tires and parts, weighing up to 50 pounds, several times a day; bending, kneeling and stooping as required for service calls. Works in all weather and all traffic conditions. Vehicle recovery sites may be wet, messy and hazardous.  Service Providers are required to provide a photograph for identification purposes.

#CHI

Apply Today

Tow and Battery/Light Service Driver

Sparks, Nevada

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.


 

Why Work For Us?

  • Great Pay - with the opportunity for increases when performance skill blocks are achieved

  • Training – You’ll attend a thorough, comprehensive, training program

  • Benefits – Medical, Dental, Vision, wellness program and more!

  • 401k Matching – $1 for $1 company match up to 6% of pay

  • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan

  • Paid Time Off- Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities

  • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Summary:

Essential Functions

  • Driving and operating a service vehicle (i.e. flat tire changes, lock-out, fuel delivery services, etc.)

  • On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving

  • Leverages sales skills for offering products and services from AAA to member during service interaction

  • Utilizing on-board computer, radio communications, and mapping systems

  • Completion of daily paperwork (i.e. call-logs, battery invoices, cash receipts, etc.)

​Knowledge/Skills/Abilities 

  • Clear and proficient verbal and written communication even under pressure

  • Common knowledge of vehicle components and the common reasons for vehicle failure

  • Demonstrates problem solving and listening skills to evaluate member safety as well as the ability to discern safety issues and respond appropriately

  • Ability to drive a manual/automatic shift vehicle

Education & Experience/Licenses & Certification

  • Two (2) years of experience in a customer contact role

  • Education and training. I.E.: AAA Compliance Training, RPST,TSAAC, Lock-out, PSP, Battery Service Training

  • Vocational technical automotive training/certification or equivalent experience (preferred)

  • ASE (Automotive Service Excellence) certification(preferred)


 

Work Environment/Physical Requirements

Works outdoors at vehicle sites when servicing vehicles. Lifting and carrying tires and parts, weighing up to 50 pounds, several times a day; bending, kneeling and stooping as required for service calls. Works in all weather and all traffic conditions. Vehicle recovery sites may be wet, messy and hazardous.  Service Providers are required to provide a photograph for identification purposes.

#CHI

Apply Today

Repair Technician 2

Henderson, Nevada

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Job Responsibilities:

  • Performs work that is indicated on Approved Repair Orders.
  • Performs only needed and or customer requested services on vehicles. 
  • Performs all repairs according to MAP (Motorist Assurance Program), OEM (Original Equipment Manufacturers) or accepted industry standard procedures
  • Assures all repairs are for the benefit of the member/customer. 
  • Test drives all vehicles when practical for any/all performance or drivability concerns before performing work
    • Exception: when unsafe or vehicle not drivable
    • Retest drives after repairs completed to verify that repair solved defined problems
  • Maintains clean and safe work environment; cleans spills and debris immediately to reduce hazards
  • Maintain company provided equipment and machinery
  • Follows company and industry safety rules and regulations
  • Reports all unsafe conditions to supervisor including but not limited to lifts, overhead doors, and equipment
  • Attends all required training, seeks additional training to maintain and increase effectiveness
  • Keeps up to date on industry trends and repair procedures. 
  • Attends and successfully completes at least 24 hours of continuing auto repair training per year sponsored and/or provided by the club. 
  • Maintains customer vehicles in regard to cleanliness and does not tune or otherwise adjust any controls within the vehicle.
  • Verifies as soon as practicable that parts ordered for the vehicle assigned to them are correct.
  • Performs digital inspection and documents to their full potential. Notates all pertinent information into the shop inspection or management system, attaches all photos or videos to illustrate repairs or needs to the inspection. 
  • Assures all comeback related repairs are prioritized as directed by manager or lead. 
  • Communicates effectively as necessary with manager, service advisors and other technicians to contribute to the overall performance of the location 
  • Responsible for the safety and accuracy of all repairs made and or systems inspected to assure vehicle is as safe or more safe condition as was prior to work commencing
  • Performs other related duties as assigned.
  • Note: May require travel to different locations on an as needed basis

Knowledge/Skills/Abilities

  • Effective verbal and written communication skills in the language(s) required for the role, as justified for business necessity
  • Effective organization, interpersonal and negotiation skills
  • Ability to work scheduled hours as necessitated by business need
  • Math and computer skills with experience using software applications including word processing, browsers, and email
  • Member service focus
  • Ability to drive vehicles equipped with manual transmission
  • Knowledge of equipment/tool operation and diagnostic/repair procedures
  • Maintains 100% productivity as measured by dividing hours worked by labor hours flagged

Education & Experience/ Licenses & Certifications

  • High School diploma or equivalent certification (GED)
  • Valid driver license and acceptable driving record
  • At least four  years experience as an automobile technician 
  • ASE Master Tech with L1 certification level or equivalent OEM certifications and fulfills ASE requirement within one year of hire. .
  • Smog Repair and Testing Certification preferred (CA only)

Work Environment/Physical Requirements

  • Ability to lift and or carry up to 50lbs
  • Standing, bending, kneeling, pushing, reaching, lifting, climbing ladders
  • Exposure to loud noises

Apply Today

Insurance Sales Associate

Elk Grove, California

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Why work for us?

  • Paid Training – Paid training. Extensive training program will help ensure a seamless transition into an Insurance Agent position. 
  • Licensing Assistance – AAA will reimburse a portion of the costs of licensure.
  • Advancement Opportunities – Opportunity to advance to an Insurance Agent within the first 60 days. 
  • No Overhead Costs – W-2 structure with dedication space in a AAA NCNU branch.
  • Compensation – Generous commission structure with the ability to earn commission on every policy. 
  • Benefits – Medical, Dental, Vision, wellness program and more!
  • 401k Matching – $1 for $1 company match up to 6% of pay.
  • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan.
  • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.
  • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

Summary:

Insurance Associates serve our Members by selling Property & Casualty and Roadside Assistance insurance that meets the Member’s needs.

Essential Functions

  • Uses sales techniques and product knowledge to identify customer-specific needs to generate new sales, retain existing insured’s and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.
  • Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Associate’s manager.
  • Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.
  • Consistently provides all Members with a sales and service experience that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.
  • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.
  • Responds to customer inquiries and requests relating to insurance products and membership.
  • Researches and resolves customer service issues. Often assists the insured in initiating the first notice of loss on claims.

 

Education & Experience/Licenses & Certification

  • High school diploma or GED required. Bachelor's degree in a relevant field preferred.

  • 2 to 4 years of sales experience preferred.

  • Currently possesses, or has the ability to acquire unrestricted state issued license(s) required to place property and casualty insurance within twenty-one (21) calendar days of start date. Depending on start date,  active property and casualty license(s) may be required.

#IA

            

Apply Today

Insurance Sales Associate - Bilingual Spanish

Berkeley, California

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Why work for us?

  • Paid Training – Paid training. Extensive training program will help ensure a seamless transition into an Insurance Agent position. 
  • Licensing Assistance – AAA will reimburse a portion of the costs of licensure.
  • Advancement Opportunities – Opportunity to advance to an Insurance Agent within the first 60 days. 
  • No Overhead Costs – W-2 structure with dedication space in a AAA NCNU branch.
  • Compensation – Generous commission structure with the ability to earn commission on every policy. 
  • Benefits – Medical, Dental, Vision, wellness program and more!
  • 401k Matching – $1 for $1 company match up to 6% of pay.
  • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan.
  • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.
  • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

Summary:

Insurance Associates serve our Members by selling Property & Casualty and Roadside Assistance insurance that meets the Member’s needs.

Essential Functions

  • Uses sales techniques and product knowledge to identify customer-specific needs to generate new sales, retain existing insured’s and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.
  • Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Associate’s manager.
  • Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.
  • Consistently provides all Members with a sales and service experience that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.
  • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.
  • Responds to customer inquiries and requests relating to insurance products and membership.
  • Researches and resolves customer service issues. Often assists the insured in initiating the first notice of loss on claims.

 

Education & Experience/Licenses & Certification

  • High school diploma or GED required. Bachelor's degree in a relevant field preferred.

  • 2 to 4 years of sales experience preferred.

  • Currently possesses, or has the ability to acquire unrestricted state issued license(s) required to place property and casualty insurance within twenty-one (21) calendar days of start date. Depending on start date,  active property and casualty license(s) may be required.

#IA

            

Apply Today

Service Advisor

Phoenix, Arizona

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

External 

At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.


 

Why Work For Us?

  • Great Pay - with the opportunity for increases when performance skill blocks are achieved

  • Benefits – Medical, Dental, Vision with company participation, wellness program and more!

  • 401k Matching – $1 for $1 company match up to 4% of pay

  • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan

  • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities

  • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Summary  

 

Essential Functions

  • First line sales agent for customers vehicles.
  • Responsible to sell and schedule vehicle repairs, write the repair orders, dispatch the job to the technician, provide estimates, sell additional repairs  as needed, and inform the customer of repair status.
  • Required to collect payment, open and close cashier process.
  • Respond to customer concerns or complaints and escalate to
  • Management complaint the advisor is unable to resolve.
  • Answer incoming phone calls to schedule service appointments, follow-up calls with customer regarding repair status, outbound calls to prior and/or customers  regarding service.
  • Maintain a safe and clean work area and assist  to maintain safe and clean work areas as needed. 
  • Participate in ongoing training as assigned by management. Study technical bulletins, industry magazines, and technical web sites.

 

Knowledge/Skills/Abilities 

The requirements  listed below are representative  of the knowledge, skills, and/or abilities required to successfully perform the job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Previous sales and service advisor experience required​

 

Education & Experience/Licenses & Certification

Indicate Federal or State Requirements;  (Licensed to sell insurance products in the state, valid driver's license.)
Valid Arizona driver's license and current 39 month driving record.

    Apply Today

    Service Advisor

    ,

    We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    External 

    At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.


     

    Why Work For Us?

    • Great Pay with the opportunity for increases when performance skill blocks are achieved

    • Benefits – Medical, Dental, Vision, wellness program and more!

    • 401k Matching – $1 for $1 company match up to 6% of pay

    • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan

    • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities

    • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members


     

    Summary  

     

    Essential Functions

    • Promptly meet and great all members/customers in a timely, and courteous manner.

    • Handle incoming telephone calls following the proper process.

    • Maintain the member/customer scheduling system at the facility.

    • Listen and offer the appropriate diagnostic, maintenance, or repair service that meets the member/customer’s needs.

    • Provide all members/customers with an estimated completion time, and keep them informed of any

    changes in the promised time.

    • Maintain proper communication with the service department. Provide accurate and detailed information to technicians to assist in diagnosis.

    • Handle minor member/customer concerns, turning over any unresolved issues to the General Manger for a quick resolution.

    • Follow all policies and procedures set forth by management.

    • Other duties as assigned.

     

    Knowledge/Skills/Abilities 

    • Excellent customer service skills, verbal communication, written communication, time management, leadership, and good listening skills

    • Frequently requires long working hours and will require some Saturday hours

    • Bilingual communication skills a plus
     

     

    Education & Experience/Licenses & Certification

    • High school diploma or equivalent. ASE certifications a plus.

    • Automotive service experience a plus but not required

    • Strong background delivering world class customer experiences
     


     

    Work Environment/Physical Requirements

    Works in an office environment sitting at a desk, table or computer workstation for extended periods of time.  May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

    Apply Today

    Service Advisor

    Henderson, Nevada

    We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    External 

    At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.


    Come join us at our new Southwest Las Vegas location!

    Why Work For Us?

    • Great Pay - with the opportunity for increases when performance skill blocks are achieved

    • Benefits – Medical, Dental, Vision, wellness program and more!

    • 401k Matching – $1 for $1 company match up to 6% of pay

    • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan

    • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities

    • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members


     

    Summary  

     

    Essential Functions

    • Promptly meet and great all members/customers in a timely, and courteous manner.

    • Handle incoming telephone calls following the proper process.

    • Maintain the member/customer scheduling system at the facility.

    • Listen and offer the appropriate diagnostic, maintenance, or repair service that meets the member/customer’s needs.

    • Provide all members/customers with an estimated completion time, and keep them informed of any

    changes in the promised time.

    • Maintain proper communication with the service department. Provide accurate and detailed information to technicians to assist in diagnosis.

    • Handle minor member/customer concerns, turning over any unresolved issues to the General Manger for a quick resolution.

    • Follow all policies and procedures set forth by management.

    • Other duties as assigned.

     

    Knowledge/Skills/Abilities 

     • Excellent customer service skills, verbal communication, written communication, time management, leadership, and good listening skills

    • Frequently requires long working hours and will require some Saturday hours

    • Bilingual communication skills a plus

     

    Education & Experience/Licenses & Certification

    • High school diploma or equivalent. ASE certifications a plus.

    • Automotive service experience a plus but not required

    • Strong background delivering world class customer experiences

    Work Environment/Physical Requirements

    Works in an office environment sitting at a desk, table or computer workstation for extended periods of time.  May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

    Apply Today

    Entry Level Financial Analyst

    Walnut Creek, California

    We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    Why Work For Us?

    • Benefits – Medical, Dental, Vision, wellness program and more!

    • 401k Matching – $1 for $1 company match up to 6% of pay

    • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan

    • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities

    • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

    Summary

    With guidance from experienced analysts, works on financial planning with others in Finance and/or internal clients and the preparation of operating budgets, which involve activities that are critical to the organization. Expected to provide internal clients with a financial level of expertise.


    Essential Functions

    • Expected to provide internal clients with a level of expertise (i.e. question assumptions, ask clarifying questions to analyze validity of work).

    • Provides analysis of key assumptions, reviews plans and budgets for consistency.

    • Must be able to point out and correct errors, faulty assumptions.  May suggest changes in approach. Develops effective presentation materials for Manager and to present to Manager.

    • Works with others to implement solutions, strategies and actions to Manager or others within Finance (may also be internal client). 

    • Interprets the contents of financial statements and reports. May need to create pro-forma information to the extent that it is not readily available. 

    • Maintains the appropriate standard reports, models, and operating procedures.

    • Documents existing policy, procedures, and processes and increases knowledge of unit deliverables.

    Knowledge/Skills/Abilities

    • Analytical & organizational skills to accurately complete complex assignments

    • Understand, apply, and interpret broad financial concept

    • Ability to understand accounting concepts, including analysis of financial statements

    • Proactive and positive attitude.  Ready to dive in, develop and learn

    • Solid understanding and experience working with  MS Excel

    Education & Experience / Licenses & Certification

    • Bachelor's degree in related field

    • Internship experience in a Finance related role

    Apply Today

    Sales Associate - Work From Home MUST LIVE IN UTAH

    Clearfield, Utah

    We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members. ​.

    Why work for us?

    • Great Pay – $13.50/hour with the ability to increase to $15.12 with performance based skill block increases

    • Commission - ability to earn commission on each sell

    • Training – You’ll attend a thorough, comprehensive  training program

    • Benefits – Medical, Dental, Vision, wellness program and more!

    • 401k Matching – $1 for $1 company match up to 6% of pay

    • Annual Incentive Plan – Eligibility to participate in AAA annual bonus plan

    • Paid Time Off

    •  24 hours per year earmarked for volunteer activities

    • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

    Summary

    Sales Associates serve our Members by selling and servicing memberships. Sales Associates thoughtfully assist our Members to acquire, maintain and make the most of their membership in AAA.

    Essential Functions

    • Uses sales techniques and product knowledge to identify customer-specific needs to generate new sales to prospective and current Members. Effectively overcomes objections to close the sale.
    • Consistently provides a service experience that enhances the Member’s affinity to the AAA brand and results in greater Member satisfaction and loyalty.

    Knowledge/Skills/Abilities

    • Possesses sales skills effectively employed in the tracking, following up on and closing of assigned leads.
    • Knowledge of desktop systems including but not limited to Microsoft Office software applications.

    Education & Experience/Licenses & Certification

    • High school diploma or GED required.

    **Please note that you will be asked to complete a candidate assessment following your application, via email. Your application will not be considered until the assessment has been completed.** 

    #IA

    Apply Today

    Cyber Security Manager - Proactive Detection

    Phoenix, Arizona

    We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    Summary

    The Manager will be responsible for threat detection capabilities and related HUNT efforts  to detect and defend against advanced cyber attackers.  Reporting to the VP of Cyber Security, the manager will mentor a small team to execute hands-on strategies to protect Member data and prevent disruption of critical systems. As leader of our HUNT team, the individual will ensure the highest possible standards for cross-cutting areas such as cyber intelligence, cyber deception, universal logging, incident response, malware analysis, team member training, tooling, and overall tradecraft development to provide a world-class threat detection capability.  This role will drive measurable results while being given a high degree of autonomy to conduct HUNT campaigns across our lines of business.

    Essential Functions

    ●    Proactive “wins” - detection of advanced intrusions, misconfiguration, orphan IT, rogue system administers, insider attempts, credential abuse, early-stage shells, and more
    ●    Guide and direct hypothesis-driven proactive threat hunting operations
    ●    Manage response efforts against relevant or newly identified IOCs
    ●    Actively research new TTPs from public and internal reporting
    ●    Provide technical direction while responding to cyber events
    ●    Respond to threats in real time, through diagnosis, communication, and remediation
    ●    Coordinate defense in depth protections with third-party providers for threat intelligence, threat analysis, and threat remediation
    ●    Coordinate security initiatives between SOC and HUNT team
    ●    Lead/mentor cyber threat hunt team members and communicate EDR efforts with executive leadership regarding matters of significant importance

    Knowledge/Skills/Abilities

    ●    Familiar with common threat vectors and malware analysis tools
    ●    Ability to perform forensics to validate security findings and experience using EDR or open source forensic tools 

    ●    Working knowledge of relevant analytical tools/services: WireShark, Passive DNS, VirusTotal, CrowdStrike, Kali Linux etc
    ●    Experience with SIEM and Network Security Monitoring tools
    ●    Coding skills (Powershell, VB, Python, Splunk Query Language) 

    Education & Experience / Licenses & Certification

    ●     BA/BS degree in related area and/or equivalent work experience
    ●    5+ years experience in performing forensic investigations and leading teams

    ●    3+ years leadership experience
    ●   OSCP, CCNP, and/or a portfolio of hands-on skills

    Work Environment/Physical Requirements

    Works in an office environment sitting at a desk, table or computer workstation for extended periods of time.  May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

    Apply Today

    Auto Tech I

    Sacramento, California

    We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.


     

    Why Work For Us?

    • Great Pay - with the opportunity for increases when performance skill blocks are achieved

    • Training – You’ll attend a thorough, comprehensive, training program

    • Benefits – Medical, Dental, Vision, wellness program and more!

    • 401k Matching – $1 for $1 company match up to 6% of pay

    • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan

    • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities

    • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members


     

    Summary  

     

    Essential Functions

    • Performs routine vehicle inspections, oil changes, other fluids services (brake fluid, coolant, transmission, etc.), flat tire repair, tire dismounting/mounting/balancing and other maintenance-related services.
    • Interprets and completes work orders and related documentation assigned by shop manager.
    • Documents include, but are not limited to, parts requisitions, diagnostics reports, inspection forms and recommendations.
    • Assists other technicians as assigned.
    • Maintains clean and orderly work area. Returns shop supplied equipment to proper locations, ready for other technicians to use.

     

    Knowledge/Skills/Abilities 

    • Clear and proficient verbal and written communication even under pressure.

    • Common knowledge of vehicle components and the common reasons for vehicle failure.

    Education & Experience/Licenses & Certification

     

    • High school diploma or equivalent

    • Automotive trade school certification or equivalent experience

    • 0 – 2 years Experience in inspecting and repairing cars and light trucks

    • ASE certification or equivalent knowledge in areas of repair responsibility

    • California Smog License Valid Automobile Operator’s License

    Apply Today

    Certified Auto Technician

    Phoenix, Arizona

    We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    We're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service.

    We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. 

    We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
     

    We work hard to create an environment where you can thrive and where you use your skills and talents to help us deliver legendary Member service. You’ll help have a positive impact on the diverse communities we serve, too.

    Why AAA?

    Hourly Pay, Wrench Rate with bonus and incentive plans

    $2500 Sign-On bonus

    Exceptional benefits within 30 days of hire, to include 401k matching

    15 Paid Days off and no Sunday work hours

    Tuition reimbursement for receiving additional ASE certifications

    A free AAA Membership and numerous employee discounts

    What You'll Do.

    Successfully complete automotive service and repair work qualified to perform.  Perform work according to safety guidelines.  Complete vehicle inspection form and vehicle diagnostic form and submit to service advisor.  Complete documentation of repair work completed.

    Advises service advisor of change in a vehicles status. Inspect vehicles for additional needed repairs or maintenance and recommend them to the service advisors for sale to customers.

    Responsible to maintain a safe and clean work area.  Participate in ongoing training as assigned by management. Study technical bulletins, industry magazines, and technical websites. 

    What You've Done.

    3-5 years automotive repair experience 

    2+ ASE Certifications required or equivalent experience.

    Valid Arizona driver’s license and current 39 month driving record. 

    Candidates will be considered if certifications have expired within the last 2 years. 

    Candidate will be required to re-certify in at least 2 areas at the next testing cycle as a condition of employment. 

    PHYSICAL DEMANDS: 

    Required by the Americans with Disabilities Act (ADA).

    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk and hear, required to sit, occasionally required to stand and walk; use and to finger, handle, or feel; and reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, peripheral vision and the ability to focus. Identify specific hazards as necessary (use of chemicals, equipment, driving).

    May be exposed to chemicals, pneumatic air, electrical, lifting, tripping and/or falling, drives member and/or company vehicle.

    #MCC


     

    Apply Today

    Manager, Club Owned Repair

    Phoenix, Arizona

    We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    A career with AAA Northern California, Nevada, Utah, Arizona, and Mountain West is unique, just like you.

    We’re a mission-driven Member services organization. We have a saying here at AAA that we aspire to be America’s most trusted organization absolutely famous for doing the right thing. With more than four million Members, our purpose is to bring peace of mind to Members so that they can enjoy life more.

    We work hard to create an environment where you can thrive and where you use your skills and talents to help us deliver legendary Member service. You’ll help have a positive impact on the diverse communities we serve, too.

    Essential Functions

    • Work Service Counter for a minimum 30% of hours worked

    • Understands and manages to a profit and loss statement. Manages activities to drive results.

    • Sets monthly and annual sales forecasts, responsible for establishing business plan to achieve established goals.

    • Research and develop additional revenue streams through detailed analysis, planning, business case development/presentation and implementation.

    • Manage, maintain and builds strong customer, vendor and supplier relationships.

    • Collaborates with marketing and others lines of business to develop and coordinate opportunities to maximize CCP’s  exposure and supports cross-sell product opportunities.

    • May review commercial business offers and makes final recommendation depending on size of

    service.

    • Comply with AAA local and National management guidelines and practices. Ensures that work is completed according to AAA guidelines.

    • Works closely with Emergency Road Service and AAA NCNU Managers to ensure effective support of repair operations.

    • Ensure compliance with all applicable Federal, State, and local regulations related to automotive repair -  example:  Environmental Protection Agency (above/below ground tanks, absorbents, anti- freeze, batteries, brakes, oils and filters, hazardous waste etc.). Responsible for permits, licensing and certification requirements, OSHA requirements and providing equipment safety instructions.

    • Ensures the safety and security of staff, assets and property. Insures that equipment is working properly.

    • Plans, recruits, selects, conducts performance evaluation, and performance management activities for employees. Provides active, engaged leadership through behavioral coaching and mentoring. Creates an engaging work environment that encourages feedback on local work processes, competitive threats and the member experience which result in continuous alignment of resources and improvement of the work environment to enable realization of the business plans resulting in a

    positive effect on employee and customer loyalty. Responsible for leadership, talent development and discipline.

    • Responsible for management of training and certification for all staff.

    • Responsible for the management of maintenance personnel.

    • Responsible for management and security of parts, inventory, vehicles.

    Knowledge/Skills/Abilities

    • Financial management experience

    • Automotive/mechanical background

    • Ability to communicate effectively - verbal and written.

    • Knowledge of equipment/tool operation and diagnostic/repair procedures.

    • Proficient math skills and adept at statistical analysis.

    • Working knowledge of Microsoft Office products.

    • Ability to drive vehicles equipped with manual transmission.

    • Bilingual communication skills (preferred).

    Education & Experience / Licenses & Certification

    • High School Diploma or equivalent certification. Bachelor Degree preferred

    • 5-7 years in a management/supervisory role

    • 5 years industry experience in providing auto repair

    • Valid  driver’s license and acceptable driving record

    • Must obtains ASE C1 Certification withing one year of hire

    Work Environment/Physical Requirements

    Works in an office environment sitting at a desk, table or computer workstation for extended periods of time.  May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

    Competency

    Customer Centricity (Proficient) Interpersonal Savvy ( Proficient)

    Managing and Measuring Work (Proficient)

    Business Acumen and Fiscal Responsibility (Proficient) Problem Solving (Proficient)

    Conflict Management (Proficient) People Development (Proficient)

    **Please note that you will be asked to complete a candidate assessment following your application, via email. Your application will not be considered until the assessment has been completed.** 

                         

    We’ll value your skills and experience. We’re building a performance organization with heart and developing a pipeline of tomorrow’s leaders. Your work will be enhanced with training opportunities, a mentoring program and our Promote-from-within philosophy. We celebrate our diversity and leverage the power of many minds.  

    Apply Today

    Insurance Agent

    Phoenix, Arizona

    We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    Why Work For Us?

    • Training – You’ll attend a thorough, comprehensive, training program

    • Benefits – Medical, Dental, Vision, wellness program and more!

    • 401k Matching – $1 for $1 company match up to 4% of pay

    • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan

    • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities

    • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

    Summary

    Sales Agents serve our Members by selling them the Property & Casualty and Roadside Assistance insurance that meets the Member’s needs.

    Essential Functions

    • Uses sales techniques and product knowledge to identify customer-specific needs to generate new sales to prospective and current Members. Effectively overcomes objections to close the sale.
    • Works to meet or exceed targets assigned by the Sales Agent’s manager.
    • Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.
    • Consistently provides a sales experience that enhances the Member’s affinity to the AAA brand and results in greater Member satisfaction and loyalty.
    • Proactively solicits new insurance sales by handling inbound calls, performing outbound calls, working marketing lists, and cross-selling/up-selling new and existing Members.

    Knowledge/Skills/Abilities

    • Possesses sales skills effectively employed in the tracking, following up on and closing of assigned leads.
    • Knowledge of desktop systems including but not limited to Microsoft Office software applications.

    Education & Experience/Licenses & Certification

    • High school diploma or GED required. Bachelor's degree in relevant field preferred.
    • 1 to 3 years of sales experience required. Insurance industry and/or call center work experience preferred.
    • Ability to acquire the active and unrestricted state issued license(s) required to place property and casualty insurance within thirty (30) calendar days of hire. Active required license(s) in CA, NV and UT preferred.

    #IA

    Apply Today
    I view A3V not simply as a job but rather a home where I feel empowered to unleash the best of my creativity and business acumen. The reason I am excited to go to our lab every morning comes down to three things: my colleagues, the challenging nature of my work, and the meaningful objective of our collective efforts. All three enable me to grow as a leader and person. Shaaya, Team Member since 2019
    As a marketer, you dream of riding a big wave of transformation. At Gig, I am fortunate to be able to shape that wave. As part of a tightly-knit agile team, I lead the efforts of bringing to market next-generation mobility solutions that seamlessly blend digital and real-world experiences, guided by our ‘Members first’ mantra. Marina, Team Member since 2018
    It’s not often you get to reinvent a 100 year old brand. Even less often when a 100 year old organization puts it’s resources and people on a mission to transform itself. That’s precisely what we get to do here at A3. Working at A3 has provided me the opportunity to tackle startup challenges with Enterprise scale, while creating new products and services and helping to redefine a historic icon. Each of these are usually once in a career opportunities, getting to do all of them continuously is a lifetime’s worth of experience. Ashish, Team Member since 2017
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