Careers

Join our team of change makers

We’re looking for bright, passionate, and collaborative people to join
our tight-knit team as we innovate in the spirit of service. If this
sounds like you, let’s talk.

Fleet Management Lead - GIG Car Share

Berkeley, California

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Just as AAA was born of disruptive forces in personal mobility 116 years ago with the emergence of the automobile, disruptive forces once again provide us with a tremendous opportunity for radical innovation and growth. An organization focused on service, not profits, AAA is uniquely positioned to be a trusted, technology- and mobility focused source of physical and digital services and expertise.  

To meet the rapidly changing needs of our Members, AAA Northern California, Nevada, Utah, Arizona, and Mountain West created A3Ventures, the innovation lab and capital investment engine of AAA. 

The first new venture to be launched by A3Ventures was GIG Car Share, Northern California's first one-way car share business - positioned at the intersecting trends of mobility, collaborative consumption, and sustainability.

In 2019, Gig also introduced the nation’s largest fully electric car share service in Sacramento to change the way people get around. Our service allows people to pick up and drop off a Gig car anywhere in the HomeZone whenever they need it. This convenient, affordable, and environmentally-friendly option has helped us grow quickly.

Key Responsibilities:

  • Coordinate the procurement of vehicles, parts and hardware

  • Develop and execute a vehicle repositioning strategy to increase and optimize vehicle utilization services, and third-party repositioning services

  • Proactively analyze fleet related data to manage and continuously improve fleet operations for optimal financial and operational performance, vehicle uptime, gross margin, member survey scores and other key metrics

  • Lead the insurance claims process and scheduling of vehicle repairs

  • Lead the resolution process for tickets, tolls and towing of vehicles

  • Coordinate the process of in-fleeting and de-fleeting vehicles

  • Develop and manage day-to-day relationship with vendors including fleet management partners, third-party maintenance services, third-party cleaning

  • Review and regularly audit all costs associated with the fulfillment of service

  • Review vendor proposed rates or increases with the Senior Manager

  • Analyze vendor payments at a level that ensures compliance with agreed practices and pricing

  • Address vendor concerns with communications or payments

  • Identify opportunities for continued process improvements

  • Act as an escalation point for vehicle troubleshooting and vehicle technology failures

  • Provide support as needed in other areas of the organization, such as Member Care

Key Accountabilities:

  • Reduce number of vehicles out of service

  • Procure parts and service from third-party partners (e.g., OEM, fleet service, repair shops, body shops, insurance carriers)

  • Coordinate insurance claims process

Education:

  • High School Diploma or GED equivalent required; Bachelor’s degree (preferred)

  • Vocational technical automotive training/certification or equivalent experience (preferred)

Experience/Licenses & Certification:

  • Minimum 3 years of work experience in the automotive, fleet or car rental industry

  • Adaptability to adjust to changes in the work environment and competing demands

  • Strong communication skills, both verbally & written

  • Demonstrated drive and initiative

  • Proven ability to interact with customers in a professional manner

  • Experience performing technical configuration and installation, and quality assurance processes

  • Valid driver’s license required

  • Strong computer knowledge (Google docs, Microsoft, etc.)

We’ll value your skills and experience. We’re building a performance organization with heart and developing a pipeline of tomorrow’s leaders. Your work will be enhanced with training opportunities, a mentoring program and our Promote-from-within philosophy. We celebrate our diversity and leverage the power of many minds.   

Apply Today

Insurance Member Experience Associate

Tucson, Arizona

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Why work for us?

  • Benefits – Access to Medical, Dental, and Vision program and more! 
  • 401k Matching – $1 for $1 company match up to 4% of pay 
  • Annual Incentive Plan – Eligibility to participate in AAA annual bonus plan 
  • Paid Time Off – Accrual of 17 PTO days your first year, nine paid holidays annually, and 24 hours earmarked for volunteer activities 

Essential Functions:

  • Exhibits AAA guiding principles and core values

  • Performs routine sales, service and operational functions for AAA Members including; MVD, cashiering, auto travel, notary and insurance sales support, with expectations for maintaining required standards, policies and procedures

  • Understands and actively promotes products and services to achieve individual goals in support of meeting organization goals and objectives 

  • Overcomes obstacles that create barriers to Team Member or branch efforts

  • Identifies process improvement opportunities and proposes solutions

  • Acts as an agent for change while promoting AAA’s guiding principles and core values

Knowledge/Skills/Abilities:

  • Demonstrates sales and service skills. Able to effectively interact, face-to-face, with new, prospective and existing Members.

  • Accuracy and comfort handling money, making change, balancing cash drawer.

  • Good computer skills, proficient in both reading and basic arithmetic.

  • Good written and verbal communication skills in person and over the phone.

  • Ability to multitask in response to requests, requirements and Member/Team Member expectations. Ability to accept feedback and correct course as necessary.

Experience & Licenses/Certifications:

  • HS Diploma or GED required

  • Two years of sales or customer service experience in the insurance industry required

  • Experience working with sales and service standards and goals

  • Current & valid Driver's License with clean history may be required

  • Bonding and fingerprinting may be required

  • P&C License required

Work Environment/Physical Requirements:

Works in a variety of office environments where standing, walking or sitting at a desk, table or computer workstation may be required for extended periods of time. May travel by car, plane or other form of transportation to attend business meetings or conferences. May be required to work in one or more locations in a defined service area. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

#MEA

Apply Today

Member Experience Associate - Bilingual Spanish

Manteca, California

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Why work for us?

  • Benefits – Access to Medical, Dental, and Vision program and more! 
  • 401k Matching – $1 for $1 company match up to 6% of pay 
  • Annual Incentive Plan – Eligibility to participate in AAA annual bonus plan 
  • Paid Time Off – Accrual of 17 PTO days your first year, nine paid holidays annually, and 24 hours earmarked for volunteer activities 

Essential Functions:

  • Exhibits AAA guiding principles and core values

  • Performs routine sales, service and operational functions for AAA Members including; DMV, cashiering, auto travel, notary and insurance sales support, with expectations for maintaining required standards, policies and procedures

  • Understands and actively promotes products and services to achieve individual goals in support of meeting organization goals and objectives 

  • Overcomes obstacles that create barriers to Team Member or branch efforts

  • Identifies process improvement opportunities and proposes solutions

  • Acts as an agent for change while promoting AAA’s guiding principles and core values

Knowledge/Skills/Abilities:

  • Demonstrates sales and service skills. Able to effectively interact, face-to-face, with new, prospective and existing Members.

  • Accuracy and comfort handling money, making change, balancing cash drawer.

  • Good computer skills, proficient in both reading and basic arithmetic.

  • Good written and verbal communication skills in person and over the phone.

  • Ability to multitask in response to requests, requirements and Member/Team Member expectations. Ability to accept feedback and correct course as necessary.

  • Bilingual (Spanish) required

Experience & Licenses/Certifications:

  • HS Diploma or GED required

  • Two years of sales or customer service experience required

  • Experience working with sales and service standards and goals

  • Current & valid Driver's License with clean history may be required

  • Bonding and fingerprinting may be required

  • P&C Licensing may be required

Work Environment/Physical Requirements:

Works in a variety of office environments where standing, walking or sitting at a desk, table or computer workstation may be required for extended periods of time. May travel by car, plane or other form of transportation to attend business meetings or conferences. May be required to work in one or more locations in a defined service area. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

#MEA

Apply Today

Inside Sales Representative

Scottsdale, Arizona

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

AAA recently acquired SafeGuard, the 11th largest smart home security company in the United States, with the vision to become the most trusted brand in this industry. Safeguard, has been Protecting Arizona families and businesses for over 50 years; we are now Arizona's largest locally-operated security provider. With an A+ Better Business Bureau Ranking, we prove every day that we love being there for and helping our customers. We work hard to create an environment where you can thrive and use your skills and talents to help us deliver legendary Customer Service. You’ll help positively impact every homeowner and the communities that we serve, too.

You will be part of a team that has a MUST WIN attitude matched by an unparalleled support staff. We’re looking for hardworking, self-motivated, individuals with a professional presence. You will be working with a company and a team that is second to none and we are looking for the same!

Why work for us?

·       Compensation - Non recoverable draw plus hourly equals lucrative pay!

·       Benefits – Medical, Dental, Vision, and more!

·       401k Matching – $1 for $1 company match up to 3% of pay

·       Paid Time Off – Accrual of 3 weeks PTO and nine holidays annually

·       Career Growth – Move up your careers, internal candidates receive top priority

SUMMARY

The Inside Sales Representative is responsible for inbound and outbound B2C leads, advancing the sales process, closing new and upgrade business and achieving opportunity-based sales quotas. The Inside Sales Representative will conduct research to best qualify leads and reach business targets through telephone and email. This individual will also actively participate in the planning and execution of company marketing activities providing vital input based on his/her interactions with prospects.

JOB DUTIES

  • Answer inbound sales calls – to close sale and schedule install or schedule consult for Outside Sales Representative
  • Make outbound follow-up calls to existing clients via telephone and email cross-sell and up-sell equipment
  • Emphasize product/service features and benefits, quote prices, discuss credit terms, and prepare sales order forms and/or reports
  • Overcome objections of prospective customers
  • Penetrate all targeted accounts and radiate sales from within client base
  • Collaborate with appropriate team members to determine necessary strategic sales approaches
  • Create and deliver qualified opportunities to other team members
  • Maintain and expand the company’s database of prospects
  • Ensure follow-up by passing leads to appropriate team members with calls-to-action, dates, complete profile information, sources, etc.
  • Enter new customer data and update changes to existing accounts in the corporate database and other sales management applications
  • Attend periodic sales training where applicable
  • Appropriately communicate brand identity and corporate position

REQUIREMENTS

  • University or college degree a plus but not required
  • Two to three years of direct work experience in a inside or outside sales capacity
  • Demonstrated ability to convert prospects and close deals and achieve sales quotas
  • Solid experience in opportunity qualification, pre-call planning, call control, account development, and time management
  • Success in qualifying opportunities involving multiple key decision makers
  • Able to build and maintain lasting relationships with customers
  • Exceptional verbal communication and presentation skills
  • Excellent listening skills
  • Strong written communication skills
  • Self-motivated, with high energy and an engaging level of enthusiasm
  • Able to perform basic calculations and mathematical figures
  • Experience with customer relationship management software
  • Overtime as required; Saturday hours on a rotation basis is required

#SAFE

Apply Today

Life Insurance Agent

Merced, California

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Apply Today

Insurance Sales Agent

Las Vegas, Nevada

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

We're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service. We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
 

Why work for us?

  • Licensing Assistance – If unlicensed, AAA NCNU will reimburse the costs of licensure

  • Training – You’ll attend a thorough, comprehensive, two week training program

  • No Overhead Costs – W-2 structure with dedicated space in a AAA branch

  • Benefits – Medical, Dental, Vision, wellness program and more!

  • 401k Matching – $1 for $1 company match up to 6% of pay

  • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan

  • Paid Time Off – 17 days your first year + nine holidays annually + 24 hours per year designated for volunteer work

Essential Functions:

  • Uses sales techniques and strong product knowledge to identify customer-specific needs to generate new sales, retain existing insureds and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.

  • Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Agent’s manager.

  • Conduct insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.

  • Establishes rapport with the insured that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.

  • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.

  • Responds to customer inquiries and requests relating to insurance products and membership.

  • Researches and resolves complex customer service issues. Often assists the insured in initiating the first notice of loss on claims.

Knowledge/Skills/Abilities:

  • Strong sales skills with a history of effectively developing, tracking, following up on and closing leads.

  • Advanced consultative selling techniques utilizing thorough product knowledge.

  • Knowledge of desktop systems including but not limited to Microsoft Office software applications.

Experience & Licenses/Certifications:

  • HS Diploma or GED required

  • 3 to 5 years of relevant sales or insurance industry work experience required.

  • Possesses or has the ability to possess active and unrestricted state issued license(s) required to place property and casualty insurance.

#IA

Apply Today

Insurance Sales Agent

Gilbert, Arizona

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

We're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service. We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members. ​​​We're community minded, and celebrate the growth, development and successes of our diverse Team Members.

Whether you’re just starting your journey or looking to grow your career, we’ll support you every step of the way.

Why work for us?

  • Licensing Assistance – If unlicensed, AAA will reimburse the costs of licensure

  • Training – You’ll attend a thorough, comprehensive, two week training program

  • No Overhead Costs – W-2 structure with dedicated space in 2-3 AAA Club-Owned Repair Shops

  • Benefits – Medical, Dental, Vision, wellness program and more!

  • 401k Matching – $1 for $1 company match up to 4% of pay

  • Annual Incentive Plan – Eligibility to participate in AAA annual bonus plan

  • Paid Time Off – 17 days your first year + nine holidays annually + 24 hours per year designated for volunteer work

Essential Functions:

  • Uses sales techniques and strong product knowledge to identify customer-specific needs to generate new sales, retain existing insureds and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.

  • Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Agent’s manager.

  • Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.

  • Establishes rapport with the insured that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.

  • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.

  • Responds to customer inquiries and requests relating to insurance products and membership.

  • Researches and resolves complex customer service issues. Often assists the insured in initiating the first notice of loss on claims.

Knowledge/Skills/Abilities:

  • Strong sales skills with a history of effectively developing, tracking, following up on and closing leads.

  • Advanced consultative selling techniques utilizing thorough product knowledge.

  • Knowledge of desktop systems including but not limited to Microsoft Office software applications.

Education & Experience/Licenses & Certifications:

  • HS Diploma or GED required.

  • 3+ years of relevant sales or insurance industry work experience required.

  • Possesses or has the ability to possess active and unrestricted state issued license(s) required to place property and casualty insurance.

#IA

Apply Today

Insurance Sales Associate

Fairfield, California

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Why work for us?

  • Licensing Assistance – If unlicensed, AAA NCNU will reimburse the costs of licensure

  • Training – You’ll attend a thorough, comprehensive, three week training program in our Walnut Creek headquarters

  • No Overhead Costs – W-2 structure with dedication space in a AAA NCNU branch

  • Compensation - Base plus bonus platform with eligibility of annual merit increase and first year production bonuses

  • Benefits – Medical, Dental, Vision, wellness program and more!

  • 401k Matching – $1 for $1 company match up to 6% of pay

  • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan

  • Paid Time Off – Ten hours per month, ten holidays annually, one floating holiday and 24 hours per year earmarked for volunteer activities

  • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Job Summary

Insurance Associates serve our Members by selling them the Property & Casualty and Roadside Assistance insurance that meets the Member’s needs. Individuals in this role are accountable for achieving assigned sales goals while providing an exceptional Member experience. Primary responsibilities include soliciting new business, serving existing insured Members, and retaining policies. Insurance Associates participate in promotions, events, marketing activities, and the cross-sell of AAA insurance products. Insurance Associates are professionals who guide our Members in the purchase of appropriate products and coverage under managerial supervision.

Responsibilities:

  • Uses sales techniques and product knowledge to identify customer-specific needs to generate new sales, retain existing insured’s and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.

  • Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Associate’s manager.

  • Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.

  • Consistently provides all Members with a sales and service experience that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.

  • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.

  • Responds to customer inquiries and requests relating to insurance products and membership.

  • Researches and resolves customer service issues. Often assists the insured in initiating the first notice of loss on claims.

Education & Experience/Licenses & Certifications:

  • High school diploma or GED required. Bachelor's degree in a relevant field preferred.

  • 2 to 4 years of sales experience required. Insurance industry work experience preferred.

  • Ability to acquire an unrestricted state issued license(s) required to place property and casualty insurance within fourteen (14) calendar days of start date. Depending on start date,  active property and casualty license(s) may be required.  

Apply Today

Life Insurance Agent

Los Gatos, California

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

AAA is known for providing exceptional products, service and experiences to our members. Life insurance is no exception.  Our unique Life Insurance Specialist role works collaboratively with branch teams to provide a knowledgeable examination of our members life insurance needs.

Why work for us?

  • No Overhead Costs – W-2 structure with dedication space in a AAA NCNU branch
  • Training - Accelerated training program for experienced agents
  • Compensation - Base plus commission platform with eligibility of annual merit increase, renewals and first year production bonuses
  • Benefits – Medical, Dental , Vision
  • 401k Matching – $1 for $1 company match up to 6% of pay
  • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan
  • Paid Time Off – Ten hours per month, ten holidays annually, one floating holiday and 24 hours per year earmarked for volunteer activities
  • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Life Insurance Specialist Responsibilities

  • Provide life sales support and training on lead development and identification for frontline team employees, Insurance Sales Agents (P&C), and other staff
  • Keep current in the industry by maintaining continuing education for licensure, as well as consistently staying well-informed of updates, changes and other developments in policy and/or external practices
  • Develop an annual business plan that includes input and involvement with your manager to ensure goals are met and responsibilities are determined, including new business life sales, quality standards, as well as building outstanding customer relationships.
  • Follow company-approved sales processes during the completion of any required financial, activity and sales reporting
  • Review plan objectives and reassess strategies in order to align performance relative to annual sales goals
  • Ensure compliance with  and AAA Life regulations, as well as external regulations

Education & Experience/Licenses & Certification

  • High School Diploma or GED; a valid driver’s license; and an active State Resident Life Insurance License.
  • Bachelor’s Degree in a related area or an equivalent combination of education and experience and a minimum 6 months experience in Life Insurance and/or Annuity Sales.
  • CLU, ChFC and/or LUTCF Designations a plus.

#LifeSales

Apply Today

Life Insurance Agent

Carson City, Nevada

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Essential Functions

• Maximizes life insurance market penetration with current members and property/casualty insureds and stays vigilant for new sales opportunities. Maintains high quality production and persistency standards to assure profitable growth.  Identifies and develops sales opportunities within the community.  Follows company approved sales process in the completion of required financial, activity and sales reporting.

• Provides life sales support and training on lead development and identification for the frontline employees, Insurance Sales Agents (P/C) and other staff who come in contact with members/ insureds.  Establishes and maintains strong working relationships with front line employees, Sales Agents and the branch management team. Notifies Agents in a timely manner of result with referred lead.  Provides leads from life insureds and other calls to Sales Agents for other products/services, i.e., membership, auto/homeowners and travel insurance.

• Stays well-informed of changes and developments in policy and/or external practices. Attends meetings to obtain information, provide input, keep lines of communication open, stay updated and offer sales ideas when appropriate.  Keeps current in industry; maintains continuing education for licensure.

• Develops annual business plan with input and involvement from the Life Sales Manager to meet goals and determine responsibilities, including new business life sales, quality standards, as well as building outstanding customer relationships. Reviews plan objectives and reassesses strategies to align performance relative to annual sales goals.

• Ensures compliance with NCNU and AAA Life and regulations, as well as external regulations

Knowledge/Skills/Abilities

• Strong interpersonal, presentation and communication skills needed to interact with staff, members and insureds effectively

• Ability to cultivate relationships with peers and staff; educates staff to make referrals to Life Insurance

Agents

• Computer skills in basic software applications, and navigating business applications specific to life insurance

• Demonstrated skills in selling life insurance and annuities; Skills to develop, track and effectively follow up on leads (preferred)

• Strong knowledge in sales techniques, life product line illustrations, features and benefits (preferred)

• Demonstrated skills in prospecting and lead generation abilities (preferred)

• Bilingual communication skills (preferred)

Life Insurance Agent (BA05A3)

Education & Experience / Licenses & Certification

• High School Diploma or GED

• Valid Automobile Operator's License

• Active State Resident Life Insurance License

• Bachelor's degree in related area or an equivalent combination of education and experience

(preferred)

• 1+ years experience in Life Insurance and/or Annuity Sales (preferred)

• CLU, ChFC and/or LUTCF Designations (preferred)

Work Environment/Physical Requirements

Works in an office environment sitting at a desk, table or computer workstation for extended periods of time.  May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

Competency

Results Orientation (Intermediate) Customer Centricity (Intermediate) Drive and Initiative(Intermediate) Interpersonal Savvy (Proficient) Negotiating (Learning)

#life sales

Apply Today

Lube Technician

Peoria, Arizona

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Why AAA?

  • Competitive hourly pay with an annual bonus

  • Exceptional benefits within 30 days of hire, to include 401k matching

  • 15 Paid Days off and no Sunday work hours

  • Tuition reimbursement for receiving additional ASE certifications

  • A free AAA Membership and numerous employee discounts

What You’ll Do

  • Successfully complete automotive service and repair work qualified to perform. Complete inspection form and submit to service advisor

  • Advises service advisor of change in a vehicles status. Inspect vehicles for additional needed repairs or maintenance and recommend them to the service advisors for sale to customers

  • Maintain a safe and clean work area and assist to maintain safe and clean work areas as needed

  • Participate in ongoing training as assigned by management

  • Study technical bulletins, industry magazines, and technical web sites 

What You’ve Done.

  • High School diploma or GED

  • Experience 1-3 of previous auto repair experience required

  • Valid Arizona driver’s license and current clean 39 month driving record 

#MCC

Apply Today

Business Development Specialist - GIG Car Share

Berkeley, California

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Located in Downtown Berkeley, A3Ventures is the innovation lab and capital investment engine of AAA NCNU. We invest in ideas and build products that help our Members and communities navigate the future.

The first venture to be launched by A3Ventures is GIG Car Share, Northern California's first one-way car share business – positioned at the intersecting trends of mobility, collaborative consumption, and sustainability. We are looking for a Business Development Specialist to join our team.

As a Business Development Specialist with GIG Car Share, you will be the backbone and a founding member of A3Ventures’ Business Development Team. You will work closely with the Business Development Manager and the New Market Development Team to coordinate strategic outbound campaigns penetrating target customer segments and accounts. Our ideal candidate has a proven ability to identify and prospect new opportunities that fill the pipeline, is responsible for prospecting new partner leads from a cold relationship to a warm one, generates interest in offering and initiates partner meetings, and eventually is responsible for autonomously closing partnership agreements. Additonally, you will buid tools, collateral, operational frameworks, and particpate in strategy formation. You will wear many hats.

Your primary objective is to support the closing of new customer agreements and partnerships for GIG Car Share’s B2B2C channel – driving revenue. You will have a great opportunity to grow within this role under the direct mentorship of the Business Development Manager on a nascent and expanding team.

Successful candidates should exhibit the following traits:

  • A team player who will add value to the business development organization from a production standpoint. We encourage active collaboration, healthy competition, and fun.
  • Ambitious, motivated, and desirous of making an impact at the ground level
  • You are adaptable and thrive in new situations where you can think on your feet
  • You possess an analytical mindset and revenue-driven orientation while thriving in an environment of fast testing, measuring, and iterating in pursuit of business objectives.
  • Strong track record of high performance in a previous relevant role
  • Positive attitude and an eagerness to learn; relentless self-starter
  • Ability to thrive in a fast-paced work environment
  • A desire to pursue a career in business development or sales. Within mobility is a plus.
  • Genuine curiosity in people, markets, technology, and business landscapes, with excellent research skills, listening skills, and a desire to learn and communicate why our products are some of the most innovative on the market addressing consumer and business challenges

Requirements:

  • 2-5 years experience in business development or sales in a technology-driven organization
  • Previous sales experience required. Startup experience is a major plus.
  • Experience and comfort with prospecting and outbound meetings. Experience with tracking activity in Salesforce is a plus.
  • Bachelor’s degree
  • Excellent communication skills - written and verbal 

#Innovation

Apply Today

Life Insurance Agent

Chico, California

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

We're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service. We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members. We're community minded, and celebrate the growth, development and successes of our diverse Team Members.

Essential Functions

  • Maximizes life insurance market penetration with current members and property/casualty insureds and stays vigilant for new sales opportunities. Maintains high quality production and persistency standards to assure profitable growth.  Identifies and develops sales opportunities within the community. Follows company approved sales process in the completion of required financial, activity and sales reporting.

  • Provides life sales support and training on lead development and identification for the frontline employees, Insurance Sales Agents (P/C) and other staff who come in contact with members/ insureds.  Establishes and maintains strong working relationships with front line employees, Sales Agents and the branch management team. Notifies Agents in a timely manner of result with referred lead. Provides leads from life insureds and other calls to Sales Agents for other products/services, i.e., membership, auto/homeowners and travel insurance.

  • Stays well-informed of changes and developments in policy and/or external practices. Attends meetings to obtain information, provide input, keep lines of communication open, stay updated and offer sales ideas when appropriate.  Keeps current in industry; maintains continuing education for licensure.

  • Develops annual business plan with input and involvement from the Life Sales Manager to meet goals and determine responsibilities, including new business life sales, quality standards, as well as building outstanding customer relationships. Reviews plan objectives and reassesses strategies to align performance relative to annual sales goals.

  • Ensures compliance with NCNU and AAA Life and regulations, as well as external regulations

Knowledge/Skills/Abilities

  • Strong interpersonal, presentation and communication skills needed to interact with staff, members and insureds effectively

  • Ability to cultivate relationships with peers and staff; educates staff to make referrals to Life Insurance

Agents

  • Computer skills in basic software applications, and navigating business applications specific to life insurance

  • Demonstrated skills in selling life insurance and annuities; Skills to develop, track and effectively follow up on leads (preferred)

  • Strong knowledge in sales techniques, life product line illustrations, features and benefits (preferred)

  • Demonstrated skills in prospecting and lead generation abilities (preferred)

  • Bilingual communication skills (preferred)

Education & Experience / Licenses & Certification

  • High School Diploma or GED

  • Valid Automobile Operator's License

  • Active State Resident Life Insurance License

  • Bachelor's degree in a related area or an equivalent combination of education and experience

  • (preferred)

  • 1+ years experience in Life Insurance and/or Annuity Sales (preferred)

  • CLU, ChFC and/or LUTCF Designations (preferred)

Work Environment/Physical Requirements

Works in an office environment sitting at a desk, table or computer workstation for extended periods of time.  May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

 

#LifeSales 

Apply Today

Digital Lifecycle Lead

Walnut Creek, California

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Why Work for us:

·        Impact. Play a key role in innovating the future of auto repair while reinventing AAA and the value propositions we deliver to over 6 Million Members.

·        Development. Our team is designed to grow business and business leaders. We intend for you to demonstrate your capabilities and leadership skills and earn rapid advancement.

·        Recognition. We offer a competitive total compensation package including salary, performance bonus, benefits, and 401(k) company match and discretionary contributions.

·        Lifestyle. We do honorable work, and we practice our values: humility, integrity, teamwork, and service.

As the Digital Lifecycle Lead you will work with the Membership Product Team and the Senior Digital Marketing Lead to develop life cycle programs within digital channels, spanning acquisition, onboarding, engagement, retention, cross-sell, win-back, and saves.  You will need to be passionate about discovering customer journeys and designing digital marketing programs to engage prospects and Members throughout their relationship with AAA. Using A/B test results, you will take the initiative to optimize campaigns using the knowledge gained. 

The role will uncover valuable trends through data analysis, map customer journeys, define customer segmentation, develop a marketing plan to deliver success against these customer segments and phases, build a testing roadmap, and work with key stakeholders to execute this roadmap across a variety of digital marketing channels.

Core Job Responsibilities

  • Develop marketing plans to drive Membership acquisition conversion, engagement, retention, cross-sell, win-back, and saves by defining customer segments, and building/testing a campaign roadmap to deliver results.
  • Work closely with the Memberships Senior Digital Marketing Lead to nurture digital prospects thereby increasing the conversion rate.
  • Collaborate with the Membership Product Marketing Team to drive retention, cross sell and engagement through digital channels.
  • Uncover new audiences and journeys by working with the Digital Membership Analyst
  • Oversee the deployment of campaigns with 3rd party vendors including budgeting forecasting and adherence to goals.
  • Perform day-to-day management of online marketing campaigns; use benchmarks and analytics to maximize performance and drive campaign optimization.
  • Deep dive into conversion, engagement and retention performance, and report on weekly progress with leadership.
  • Keep up-to-date with the latest trends and best practices in digital and online marketing and measurement; identify trends and insights and make recommendations.

Knowledge, Skills and Abilities

  • Seasoned marketer with deep customer lifecycle marketing knowledge, and broad marketing experience across a wide span of disciplines including strategy, digital media channels, acquisition, engagement, and/or product marketing.
  • Experience working cross-functionally across internal and external teams, and driving conversion and engagement programs.
  • An aptitude for data analysis. A mind for innovation, thinking big, and learning through testing.
  • Strong project management skills and ability to manage multiple, competing priorities simultaneously.
  • Able to work well with teams and have a positive, goal-oriented attitude.
  • Excellent verbal and written communication skills. Clear and concise presentation skills to peers and management level.
  • A passion for the Member experience.
  • Experience with Google Analytics 360 and Tealium Audiencestream a plus.

Education and Experience

  • College degree
  • 5 years digital marketing experience
  • 2 years Consumer Lifecycle Marketing experience

Apply Today

Corporate Security Specialist

Walnut Creek, California

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Why Work for us:

·        Impact. Play a key role in innovating the future of auto repair while reinventing AAA and the value propositions we deliver to over 6 Million Members.

·        Development. Our team is designed to grow business and business leaders. We intend for you to demonstrate your capabilities and leadership skills and earn rapid advancement.

·        Recognition. We offer a competitive total compensation package including salary, performance bonus, benefits, and 401(k) company match and discretionary contributions.

·        Lifestyle. We do honorable work, and we practice our values: humility, integrity, teamwork, and service.

Our Corporate Security Specialist will be centered at Headquarters in Walnut Creek, CA. The Security Specialist will foster a secure environment by being keenly aware of potential risks and systematically improve security procedures at Headquarters and field operations. Under the direction of the Manager, Security Programs, the Security Specialist will implement and drive various security initiatives such as security investigations, workplace violence mitigation, physical security, executive protection and enforce security protocols. 

Essential Functions
  • Responsible for physical security, executive protection and incident investigation at Headquarters and in field operations.
  • Adept at problem solving, multi-tasking, and remains composed in high-stress situations.
  • Professional demeanor, customer service attitude and a positive communication style.
  • Good judgement in stressful situations and results driven persona.
  • Ability to work with people effectively from various backgrounds to include C Suite executives.
  • Working knowledge of Microsoft Office Suite products, including PowerPoint, Word and Excel.
  • Ability to maintain a high degree of confidentiality.
  • Aptitude for clear and effective written and verbal directions.
  • Support other business partners (HR, Legal , Facilities) in a competent manner.
  • Conduct security awareness training for staff
  • Log and track security incidents, recognizes and anticipates trends to recommend appropriate action

Skills/Effort/Accountabilities

Problem Solving - Identifies problems, lists the possible solutions, evaluates options, and selects options to find solutions to problems. Designs solutions. (Intermediate)

Communication - Ability to convey information to another effectively and efficiently. Business managers with good verbal, non verbal and written communication skills help facilitate the sharing of information between people within a company for its commercial benefit. (Intermediate)

Stress Management/Composure - Ability to be calm, confident, and in control. (Intermediate)

Physical Security - The protection of personnel, hardware, software, networks and data from physical actions and events that could cause serious loss or damage to an enterprise, agency or institution. This includes protection from fire, flood, natural disasters, burglary, theft, vandalism and terrorism. (Intermediate)

Incident Investigation - Account and analysis of an incident based on information gathered by a thorough examination of all contributing factors and causes involved. (Intermediate)

Education/Experience/Training

  • MInimum 3 years of related work experience (Required)
  • Equivalent to an Associate’s Degree - 60 college credits (Preferred)
  • California CCW permit and advanced firearms training (Required)
  • Must be a graduate of a reputable executive protection course (i.e. Oatman,ESI,EPI,SECFOR,GDB,ITG,Trojan) (Required)
  • Advanced First Aid, CPR, AED certified- Prefer EMT-B (Required)
  • Some corporate security experience in the Fortune 500 (Required)
  • Previous experience dealing with potential threats and volatile situations (Required)
  • Travel- 80% - Northern California and Western States

Apply Today

Principal Business Analyst

Walnut Creek, California

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

AAA…we're one of the largest Membership organizations in the country and you’ve probably heard of us or seen our stickers, but there’s a lot to us that you don’t know about.  Here are a few things you may not know:

  • We’re big – We have a presence in 7 states, serve over 6 million Members, and generate $4 Billion in sales
  • We’re diverse – We have many products and services including road side assistance, auto repair, insurance, travel advisory, and DMV services
  • We’re innovative – We invest in an incredible amount of innovation through our innovation arm, A3Ventures, where we both invest in other businesses through venture capital and start our own businesses; check pit Gog Car Share and AAA House Manager: https://www.a3ventures.co/
  • We’re leading edge – We are helping pioneer the autonomous vehicle market, operating the largest autonomous vehicle testing facility in the country… and we run our own autonomous vehicle on the Las Vegas Strip
  • We’re service oriented – The selling, the innovation, the size, it’s all in an effort to better serve our members, which is the underlying motive in all our decisions
  • We care – AAA is committed to communities and have many community based programs including AAA School Safety Patrol, Car Seat Inspection, and disaster preparedness


Job Description

You will be part of a small and talented Data Analytics team focused on identifying trends and developing solutions for the sales organization.  As a senior member of the Data Analytics group, you will be responsible for working directly with business users, building scalable data visualizations in Tableau, and performing ad-hoc analysis on business problems that provide actionable insights.  Projects will range from quick ad-hoc analysis requested by senior leadership to long term initiatives that set the strategy of the sales organization.  You will be expected to provide guidance, mentorship, and training to help develop the team as well as others in the broader organization.

Key Responsibilities

  • Architect and develop end to end scalable analytical solutions with Tableau
  • Develop strong collaborative relationships with key partners in Sales, Sales Operations, Finance and Marketing teams
  • Simplify complex business problems and extract insights from large data sets
  • Architect and develop analytical solutions that provide insights
  • Develop SQL queries, scripts, user defined functions, views, and triggers for business logic implementation
     

Requirements

  • 8+ years of hands-on experience in architecture and design of enterprise data solutions, applications, and integrations; or
  • BS/BA in computer science, engineering, or business with 5+ years of experience
  • Ability to lead your own projects and work independently once given a direction
  • Advanced data visualization skills
  • Experience working directly with business users to build reports and dashboards as well as solving business questions with data
  • Expertise with business intelligence solutions, Tableau preferred
  • Ability to work directly with executives, engineers, and analysts when it comes to defining metrics, crafting solutions and providing insights
  • Knowledge of or experience with agile methodology
  • Strong communication, presentation and interpersonal skills
  • Experience with SQL a plus
  • MBA is a plus
Apply Today

Branch Insurance Agent

Phoenix, Arizona

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Why work for us?

  • Licensing Assistance – If unlicensed, AAA will reimburse the costs of licensure

  • Training – You’ll attend a thorough, comprehensive, two week training program

  • No Overhead Costs – W-2 structure with dedicated space in a AAA branch

  • Benefits – Medical, Dental, Vision, wellness program and more!

  • 401k Matching – $1 for $1 company match up to 4% of pay

  • Annual Incentive Plan – Eligibility to participate in AAA annual bonus plan

  • Paid Time Off – 17 days your first year + nine holidays annually + 24 hours per year designated for volunteer work

Essential Functions:

  • Uses sales techniques and strong product knowledge to identify customer-specific needs to generate new sales, retain existing insureds and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.

  • Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Agent’s manager.

  • Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.

  • Establishes rapport with the insured that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.

  • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.

  • Responds to customer inquiries and requests relating to insurance products and membership.

  • Researches and resolves complex customer service issues. Often assists the insured in initiating the first notice of loss on claims.

Knowledge/Skills/Abilities:

  • Strong sales skills with a history of effectively developing, tracking, following up on and closing leads.

  • Advanced consultative selling techniques utilizing thorough product knowledge.

  • Knowledge of desktop systems including but not limited to Microsoft Office software applications.

Education & Experience/Licenses & Certifications:

  • HS Diploma or GED required.

  • 3+ years of relevant sales and insurance industry work experience required.

  • Possesses or has the ability to possess active and unrestricted state issued license(s) required to place property and casualty insurance.

#IA

Apply Today

Product Manager II

Walnut Creek, California

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Why Work for us:

·        Impact. Play a key role in innovating the future of auto repair while reinventing AAA and the value propositions we deliver to over 6 Million Members.

·        Development. Our team is designed to grow business and business leaders. We intend for you to demonstrate your capabilities and leadership skills and earn rapid advancement.

·        Recognition. We offer a competitive total compensation package including salary, performance bonus, benefits, and 401(k) company match and discretionary contributions.

·        Lifestyle. We do honorable work, and we practice our values: humility, integrity, teamwork, and service.

Our Product Manager, under minimal supervision, supports multiple products within a line of business. They monitor and maintain documentation of enhancements, issues and systems defects and report on trends and opportunities for improvement. They will also apply industry best practices and execute established product strategy to assigned work or projects.

CORE COMPETENCIES

• Seeks ongoing improvements to the organization’s processes and procedures.

• Reprioritizes daily tasks to ensure that newly emerging, urgent issues are resolved without losing sight of longer-term projects.

• Sets standards, timelines, priorities and approaches to help team complete and deliver assignments on  time.

• Takes advantage of available resources to complete work efficiently; coordinates with internal and external partners.

• Allocates appropriate amounts of time for  completing own and others’ work; develops timelines and milestones.

• Demonstrates effective techniques in holding meetings, planning time, setting priorities, setting timelines and deadlines, and making effective use of time.

• Performs independently; informs managers of projects’ progress and issues encountered;

recommends solutions.

• Oversees project completion of less experienced team members; provides guidance to senior level team members on  highly complex assignments or projects with a major impact.

ESSENTIAL JOB FUNCTIONS AND PRIMARY DUTIES

• Manages multiple projects related to the Web, systems or applications, tracking key requirements and metrics to ensure that the final product meets objectives.

• Leads more complex product development or enhancement activities, including a comprehensive analysis of the market, competitive position and customer research.

• Mentors, guides and influences other product managers in defining the product strategy and roadmap for  assigned business, systems or application products.

• Proposes and recommends goals, metrics and objectives for  online products, applications or systems and plans assigned projects to help achieve department goals.

• Provides input to recommended changes to policies and guidelines.

WORK RELATIONSHIPS

• Acts as point of contact for  the relationship with business and technology partners to gather and understand requirements, and to deliver product roadmap.

• Works actively with the business and team to resolve issues.

• Exercises discretion in determining priorities and the best methods to use when directing team efforts and resolving product design or enhancement challenges.

• Provides research or develops options, and makes recommendations to effectively address design and enhancement issues.

• Integrates work schedules and collaborates with engineers.

EDUCATION AND EXPERIENCE/LICENSES AND CERTIFICATION

• Bachelor of Science degree in a relevant discipline from an accredited college or university and eight years related experience or an equivalent combination of education and experience.

• Experience directly related to technical product management, customer relationship management or products, systems or applications experience.

• Knowledge of and ability to apply Agile  principles and practices.

• Experience influencing, coaching, guiding and mentoring other employees.

PREFERRED JOB REQUIREMENTS

• Ten years related experience

• Knowledge and experience with cloud-based platforms.

• Knowledge and understanding of competitive analysis, functionality requirements definition, business requirements definition, basic marketing principles, return on  investment analysis, etc.

• Experience with Agile  and Scrum methodologies.

Apply Today

Insurance Sales Agent

Washington, Utah

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

We're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service. We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
 

Why work for us?

  • Licensing Assistance – If unlicensed, AAA NCNU will reimburse the costs of licensure

  • Training – You’ll attend a thorough, comprehensive, two week training program

  • No Overhead Costs – W-2 structure with dedicated space in a AAA branch

  • Benefits – Medical, Dental, Vision, wellness program and more!

  • 401k Matching – $1 for $1 company match up to 6% of pay

  • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan

  • Paid Time Off – 17 days your first year + nine holidays annually + 24 hours per year designated for volunteer work

Essential Functions:

  • Uses sales techniques and strong product knowledge to identify customer-specific needs to generate new sales, retain existing insureds and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.

  • Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Agent’s manager.

  • Conduct insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.

  • Establishes rapport with the insured that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.

  • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.

  • Responds to customer inquiries and requests relating to insurance products and membership.

  • Researches and resolves complex customer service issues. Often assists the insured in initiating the first notice of loss on claims.

Knowledge/Skills/Abilities:

  • Strong sales skills with a history of effectively developing, tracking, following up on and closing leads.

  • Advanced consultative selling techniques utilizing thorough product knowledge.

  • Knowledge of desktop systems including but not limited to Microsoft Office software applications.

Experience & Licenses/Certifications:

  • HS Diploma or GED required

  • 3 to 5 years of relevant sales or insurance industry work experience required.

  • Possesses or has the ability to possess active and unrestricted state issued license(s) required to place property and casualty insurance.

#IA

Apply Today

AAA Club Owned Fleet is Hiring! Tow Truck Drivers & Battery/Light Service Technicians

Concord, California

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Job Fair!!!

We are hiring for our Concord, Richmond and Hayward locations!

Date:  Thursday, February 20th, 2020 from 10:00am-2:00pm

165 Mason Circle, Concord, 94520



 

Please pre-register by applying on the link below.

Dress is Business Casual, and Please bring Resume

 

 

Why work for us?

  • Great Pay - $20.81/hour + a 5% increase at 6 months

  • Training – You’ll attend a thorough, comprehensive, three week training program

  • Benefits – Medical, Dental, Vision, wellness program and more!

  • 401k Matching – $1 for $1 company match up to 6% of pay

  • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan

  • Paid Time Off – Ten hours per month, ten holidays annually, one floating holiday and 24 hours per year earmarked for volunteer activities

  • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

We are looking for candidates with:

  • Excellent customer service skills!   

  • Flexibility to work swing shift and weekends

  • Ability to drive a manual/automatic shift vehicle

  • Customer service skills and the ability to interact with a wide-range of people

  • Basic automotive knowledge and at least 6 years’ experience operating a motor vehicle with a valid driver's license

  • Basic computer knowledge

  • Bilingual communication skills a plus

  • High School Diploma or GED equivalent required

  • Vocational technical automotive training/certification or equivalent experience (preferred)

Essential Functions

  • Driving and operating a service vehicle (i.e. loading/towing vehicles, flat tire changes, lock-out, fuel delivery services, etc.)

  • On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving

  • Utilizing on-board computer, radio communications, and mapping systems

  • Completion of daily paperwork (i.e. call-logs, battery invoices, cash receipts, etc.)

  • Inspecting and submitting maintenance reports of company vehicles for safe and efficient operation

  • Education and training. I.E.:  AAA Compliance Training, RPST,TSAAC, Lock-out, PSP, Battery Service Training

 

Work Environment/Physical Requirements

  • Works outdoors at vehicle sites when servicing vehicles. Lifting and carrying tires and parts, weighing up to 50 pounds, several times a day; bending, kneeling and stooping as required for service calls. Works in all weather and all traffic conditions. Vehicle recovery sites may be wet, messy and hazardous.

  • If needed for identification purposes, a photograph may be obtained after an offer of employment is made and accepted.  Service Providers are required to provide a photograph for identification purposes.

#ERSDriver

#CHI

Apply Today

Content Marketer, A3Ventures

Berkeley, California

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

 Job Summary

Develop short and long term content distribution strategies for full-funnel content marketing, from engagement to purchase. Create and curate A3 Ventures team content channels, to include blogs, articles, social media, website, email, and in-app campaigns for A3 Ventures teams. Help drive thought leadership and other public communications for A3V and MWG innovation organization.

 

Job Description

Develop short and long term content distribution strategies for full-funnel content marketing, from engagement to purchase. Create and curate A3 Ventures team content channels, to include blogs, articles, social media, websites, email and in-app campaigns for A3 Ventures teams. Help drive thought leadership and other public communications for A3V and MWG innovation organization.

 

Job Responsibilities

  • Develop short and long term content distribution strategies for full-funnel content marketing, from engagement to purchase. Create and curate A3 ventures team content channels, to include blogs, articles, email and in-app campaigns for A3 Ventures teams.

  • Working with PR team members, implement the public engagement plan for respective A3 venture teams and A3V as a whole, working across publishing platforms, social media channels and events.

  • Serves as the subject matter expert on successful content distribution strategy and execution across channels e.g. social, email, SEO. Turn insights into relatable, relevant and consumable content.

  • Work closely with key stakeholders to ensure the delivery of the right message to the right audience in the right way to advance A3V product marketing and the AAA brand.

  • Write, edit and/or curate a broad variety of marketing content. Work with a wider team to plan, write, and post content across content and social media channels. Hands on copy writing in disciplines including but not limited to editorial, advertorial, social, email.  Source and coordinate outsource content creation, copywriting, photography

  • Effective use of content and CRM platforms

  • Listen, research and analyze: Monitor organic content and engage when appropriate. Report, analyze, and recommend changes based on social media platform performance. Keep up to date with emerging social media platforms and inform wider team on application potential. 

 

Knowledge, Skills and Abilities

  • Understanding of digital content marketing and digital content strategy best practices, including interactive content formats

  • Ability to convey complex subject matter clearly and without changing the meaning

  • Product marketing experience strongly preferred

  • Experience with social media, SEO, or digital publishing required

  • Experience with design, production, and other aspects of publications a plus

 

Education and Experience

  • 8+ years of content strategy and management experience, ideally at a technology company

  • Bachelor’s degree in Journalism or related field Experience in executive communication is preferred

 

Apply Today

Senior Analyst, Mergers and Acquisitions

Berkeley, California

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Located in downtown Berkeley, A3Ventures is the innovation lab and capital investment engine of AAA. We anticipate needs and shape innovations to help people make sense of our rapidly changing world.

A3Ventures is currently seeking a Senior ​Analyst to join the Corporate Venture Capital and Acquisitions team. The ideal candidate will support A3Ventures' acquisition group develop an understanding of inorganic growth opportunities for AAA and develop an acquisitions strategy that combines AAA strengths with these target companies.  This individual will assist with writing investment theses that align the strengths of AAA with acquisition opportunities in the outside market.  They will then collaborate on search initiatives to identify potential acquisition targets. To do this, they will work with brokers, bankers, and leverage outbound outreach coupled with AAA’s internal resources to help source/identify opportunities.  Following target identification, this role encompasses comprehensive management of the due diligence process, including financial model development (discounted cash flow, comparable and precedent transactions), operational diligence, legal diligence, integration analysis, etc.  This candidate will be responsible for helping opportunities move through the pipeline to closing.  Additionally, the candidate will assist with management of AAA’s existing Venture Capital portfolio.

Job Description:

  • Produce research that refines AAA’s acquisitions strategy in key focus areas including the creation of market landscapes and research documents analyzing target markets
  • Develop investment theses based on these market landscapes and AAA’s competitive advantages
  • Assist in sourcing deals using internal efforts as well as advisory services
  • Lead industry, business and financial analysis and due diligence of companies of interest.  This includes executing a comprehensive diligence process utilizing legal counsel, industry experts, bankers, brokers, accountants, and AAA stakeholders with strong attention to detail, and drive to completion
  • Analyze target companies, and how they might align with AAA’s strategic plans, including: synergy analysis, financial modeling and valuation assessment
  • Contribute to sourcing process that identifies high-quality potential acquisition targets by developing top-down and bottoms-up industry analysis
  • Present acquisition recommendations and supporting materials to internal stakeholders and/or AAA MWG investment committee
  • Contribute to lead/deal database and acquisition tracking processes
  • Write internal industry/sector research that provide market updates (M&A activity, pertinent trends, etc.)  

Knowledge and Skills:

  • 5+ years of experience in investment banking, private equity, M&A, venture capital or valuation
  • Strong financial modeling experience (DCF, LBO, etc.), with an emphasis on valuation methodologies
  • Strong interest in the insurance, auto repair, home security, travel, home maintenance/home services markets, including keeping abreast of the latest trends and technologies in those spaces
  • Proven ability to think strategically about industries, markets, competitive landscapes
  • Strong analytical and quantitative skills; proficiency with corporate financial statements and GAAP accounting
  • Proven ability to work independently, while managing multiple projects, often under tight deadlines
  • Excellent written, verbal and interpersonal communication skills, including the ability to succinctly distill a large quantity of information and financial analysis for executive consumption
  • Team player possessing a strong drive to add value
  • Results focused individual with the ability to execute
  • Familiarity with AAA products and procedures preferred

Education:

  • MBA, CFA or equivalent experience preferred
  • BA/BS from an accredited University

Working Environment:

  • Primarily office job location
  • Up to 30% travel for conference, meetings, etc.

Apply Today

Marketing Program Lead, GIG Car Share

Berkeley, California

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

A3Ventures is the innovation lab and capital investment engine of AAA Northern California, Nevada & Utah. We invest in ideas and build products that help our Members and communities navigate the future.

 

GIG Car Share is pioneering one-way car sharing, showing how technology can make travel easier, cheaper and better for the environment. 

 

In 2017, we launched Gig to provide a more convenient, affordable and environmentally-friendly transportation option. The service is entirely accessible via app – Gig Members can sign up in minutes and locate a nearby car. Gig has over 750 cars and serves seven cities across two regions.

 

We are looking for a Product Marketing Lead to join our marketing team, who will lead product adoption and growth in the Bay Area.

 

What you’ll do:

  • Identify opportunities by leading and synthesizing industry, competitor, and Member research

  • Develop and execute marketing strategies including segmentation, value proposition, budget, and channel strategy.

  • Create go-to-market strategy and launch Gig in a new market 

  • Manage marketing campaigns and working with agencies to deliver high-quality creative results.

  • Exercise a data-centric approach to measure growth, determine campaign efficiency and answer the right questions.

  • Collaborate with cross-functional stakeholders to plan projects, define milestones, assign resources, assess risks, and help projects meet business objectives, deadlines, and budget requirements. 

  • Manage large budgets for multiple programs which are complex in nature. Proactively manage budget and ensure forecasted expense targets are met.

 

Why work for us?

  • Impact. Reinvent AAA and the services we deliver to 50+ million Members whose lives we help improve.

  • Development. Our team is designed to incubate not just business concepts but also business leaders.

  • Recognition. We offer a competitive total compensation package including salary, performance bonus, benefits, and 401(k) company match and discretionary contributions.

  • Lifestyle. We do honorable work, and we practice our values: respect, integrity, teamwork, and service.

 

Experience:

  • 7+ years of experience in product marketing, go-to-market; experience working in technology, or transportation is preferred

  • Experience working on product marketing throughout a product's lifecycle

  • Experience planning, budget tracking, and reporting on marketing initiatives’ performance

  • Experience working in, or leading engagements with, marketing agencies

  • Bachelor's degree required, and an MBA is preferred

Characteristics:

  • You use good judgment, and you contribute to strategy and align your actions to support it.

  • You apply disciplined fact-based judgment, balance rewards and risks, and deliver on commitments.

  • You have excellent communication skills and can translate complex details into simple user content.

  • You have superior analytical skills, and you consistently demonstrate structured thinking.

  • You know how to evolve your thinking and strategy based on research, data, and industry trends.

  • You have excellent interpersonal and teaming skills and the ability to work well with a range of people.

  • You have exceptional organizational, planning, and project management skills.

  • You exhibit strong attention to detail, follow-through, and accountability.

  • You have advanced data analytics skills and excellent business writing skills.

  • You have a passion for driving deep levels of Member engagement and retention.

  • You have a strong interest in mobility, urbanization, sustainability, and community building.

Apply Today

Auto Repair Manager

Goodyear, Arizona

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

We're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service. We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members. We're community minded, and celebrate the growth, development and successes of our diverse Team Members. Whether you’re just starting your journey or looking to grow your career, we’ll support you every step of the way.

Why AAA?

  • Competitive commission plan with a weekly guarantee, monthly bonus and incentive plan
  • Exceptional benefits within 30 days of hire, to include 401k matching
  • 15 Paid Days off and no Sunday work hours
  • A free AAA Membership and numerous employee discount

ESSENTIAL FUNCTIONS:

  • Develops strategic and tactical plans for business expansion opportunities. This includes preparing annual budgets and business plans, additional financial, market and business analysis as needed.
  • Responsible for executing behavioral tactics to achieve established goals.
  • Works closely with Emergency Road Service and AAA Managers to ensure effective support of repair operations.
  • In partnership with leadership, develop marketing campaigns, promotional copy and tracks success.
  • Collaboratively supports others lines of business to develop and coordinate opportunities to maximize COR’s exposure and supports cross-sell product opportunities.
  • Plans, recruits and selects the talent required to grow the business.
  • Provides active, engaged leadership through behavioral coaching and mentoring.
  • Conducts performance evaluation and performance management activities for employees.
  • Champion of Team Member engagement ensuring all Team Members understand how their work is connected and important to corporate strategy.
  • Understands and manages to a profit and loss statement. Manages activities to drive results.
  • Reviews metrics to determine efficiencies and recommend products, solutions and best practices.
  • Responsible for large vendor relationships and commercial business offers.

KNOWLEDGE/SKILLS/ABILITIES:

  • Highly developed leadership skills, quantitative and analytical skills with a proven ability to make data-driven decisions
  • Ability to communicate effectively - verbal and written.
  • Strong change management skills and the ability to operate in an environment of ambiguity.
  • Ability to work cross-functionally across many business units and functions.
  • Financial management experience, proficient math skills and adept at statistical analysis.
  • Ability to write and execute business and financial plans.
  • Working knowledge of Microsoft Office products.
  • Automotive/mechanical background (preferred).
  • 5+ years Industry experience in providing repair, maintenance, and/or emergency road services for passenger and/or commercial vehicles (preferred).
  • 5+ years management or leadership experience (Does not have to be in addition to 5+ years industry experience, above).
  • Bachelor's degree in related area or an equivalent combination of education and experience (preferred).
  • ASE Certification (preferred).
  • Knowledge of equipment/tool operation and diagnostic/repair procedures (preferred).
  • Ability to drive vehicles equipped with manual transmission (preferred).
Apply Today

Senior Auditor

Walnut Creek, California

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Why Work for us:

  • Impact. Play a key role in innovating the future of auto repair while reinventing AAA and the value propositions we deliver to over 5.9M Members.
  • Development. Our team is designed to grow business and business leaders. We intend for you to demonstrate your capabilities and leadership skills and earn rapid advancement.
  • Recognition. We offer a competitive total compensation package including salary, performance bonus, benefits, and 401(k) company match and discretionary contributions.
  • Lifestyle. We do honorable work, and we practice our values: humility, integrity, teamwork, and service.

Our Senior Auditor leads moderate to complex audits/projects. Provides assistance to Audit Management in the evaluation of AAA NCNU’s system of internal controls and execution of audit tests and programs.  Periodically directs the work of other auditors. Looks for opportunities to improve the efficiency and effectiveness of policies and procedures.

Key Responsibilities

  • Performs risk assessments to determine audit scope (areas of testing) for moderate to moderate to highly complex audits/projects.
  • Defines audit objectives and programs to test internal controls for moderate to highly complex audits/projects.
  • Develops test methodologies for moderate to highly complex business processes. Performs testing to evaluate the design, accuracy and adequacy of internal controls.
  • Identifies deficiencies and develops recommendations for risk mitigation and process improvement.
  • Prepares draft audit reports.
  • Communicates audit results to business unit management and obtains commitment to resolve observations.
  • Provides consultation to business units and project managers on internal controls and process dependencies between organizational units.
  • Assigns, reviews and evaluates the work of other auditors and provides input to management for audits/projects he or she is leading.
  • Periodically conducts and/or supports investigations of abuse or irregularities.

Knowledge/Skills/Abilities

  • Language skills sufficient to communicate clearly with employees at all levels in the organization in writing, by phone and in person
  • Ability to quickly comprehend the critical inputs, outputs and processes within a variety of business units and apply that understanding to planning, assignment, and/or execution of tasks for an audit project
  • Ability to apply critical thinking and analytical techniques
  • Knowledge of IIA professional standards
  • Understanding of IT risk assessment and audit procedures
  • Knowledge of TeamMate software  (preferred)

Education & Experience / Licenses & Certification

  • Bachelors or higher level degree in finance, accounting, or related field of study or equivalent experience
  • 3 – 5 years experience in auditing, accounting, and/or financial analysis is required, of which 2 years is of recent auditing experience
  • CPA (preferred)
  • Certified Internal Auditor (preferred)

#corporate

Apply Today

Home Security Installer

Newark, California

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

AAA recently acquired SafeGuard, the 11th largest smart home security company in the United States, with the vision to become the most trusted brand in this industry. Safeguard, has been Protecting Arizona families and businesses for over 50 years; we are Arizona's largest locally-operated security provider. With an A+ Better Business Bureau Ranking, we prove every day that we love being there for and helping our customers. We work hard to create an environment where you can thrive and use your skills and talents to help us deliver legendary Customer Service. You’ll help positively impact every homeowner and the communities that we serve, too.
You will be part of a team that has a must win attitude matched by an unparalleled support staff. We’re looking for hardworking, self-motivated, individuals with a professional presence. You will be working with a company and a team that is second to none and we are looking for the same!
Why work for us?
  • Training - Career Advancement!
  • Great Benefits - Medical/Dental/Vision
  • Retirement - 401k matching up to 3%
  • Work/Life Balance - PTO 3 Weeks + 9 paid holidays
RESPONSIBILITIES
  • Perform diagnostic evaluation of system issues and perform troubleshooting and repairs on low voltage security and home automation systems including cameras, thermostats, locks and more.
  • Install or upgrade new low voltage security and home automation systems inclusive of cameras, thermostats, door locks and more.
KNOWLEDGE AND SKILLS
  • Two or more years in a customer service industry role
  • Strong customer service communication and conflict resolution skills
  • Strong written and verbal communication skills
  • Experience with HVAC is a plus
  • Some sales experience is desired

EDUCATION, KNOWLEDGE, SKILLS, COMPETENCIES, CERTIFICATIONS/LICENSES

  • Must qualify for applicable licenses / certificates
  • The ability to use hand tools, laptop, and tablet are required.

WORKING ENVIRONMENT/ MINIMUM PHYSICAL REQUIREMENTS

This position includes primarily field work. Physical requirements include standing, sitting, bending, lifting, and climbing. Lifting will include up to 40 pounds. Extensive use of a personal computer or tablet is required. Use of hand and power tools is required on occasion.

#SAFE

Apply Today

Certified Technician

Tucson, Arizona

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Why AAA?

  • Hourly Pay, Wrench Rate with bonus and incentive plan

  • $2500 Sign on Bonus

  • Exceptional benefits within 30 days of hire, to include 401k matching

  • 17 Paid Days off and no Sunday work hours

  • Tuition reimbursement for receiving additional ASE certifications

  • A free AAA Membership and numerous employee discounts

What You'll Do

Successfully complete automotive service and repair work qualified to perform.  Perform work according to safety guidelines.  Complete vehicle inspection form and vehicle diagnostic form and submit to service advisor.  Complete documentation of repair work completed.

  • Advises service advisor of change in a vehicles status. Inspect vehicles for additional needed repairs or maintenance and recommend them to the service advisors for sale to customers.

  • Responsible to maintain a safe and clean work area.  Participate in ongoing training as assigned by management. Study technical bulletins, industry magazines, and technical web sites. 

What You've Done

  • 3-5 years automotive repair experience

  • 2+ ASE Certifications required or equivalent experience.

  • Valid Arizona driver’s license and current 39 month driving record. 

  • Candidates will be considered if certifications have expired within the last 2 years. 

  • Candidate will be required to re-certify in at least 2 areas at the next testing cycle as a condition of employment. 


#MCC

Apply Today

Backflow Technician

Tempe, Arizona

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

AAA recently acquired SafeGuard, the 11th largest smart home security company in the United States, with the vision to become the most trusted brand in this industry. Safeguard, has been Protecting Arizona families and businesses for over 50 years; we are Arizona's largest locally-operated security provider. With an A+ Better Business Bureau Ranking, we prove every day that we love being there for and helping our customers. We work hard to create an environment where you can thrive and use your skills and talents to help us deliver legendary Customer Service. You’ll help positively impact every homeowner and the communities that we serve, too.
You will be part of a team that has a must win attitude matched by an unparalleled support staff. We’re looking for hardworking, self-motivated, individuals with a professional presence. You will be working with a company and a team that is second to none and we are looking for the same!
Why work for us?
  • Work/Life Balance - PTO 3 Weeks + 9 paid holidays
  • Great Benefits - Medical/Dental/Vision
  • Retirement - 401k matching up to 3%
  • Stable Company - Career Advancement!

This position is responsible for service, repair, maintenance, and inspections of backflow valve systems for the existing customer base. These services are critical for the ongoing customer service experience and satisfaction of the account base. The department has primary responsibility for customer retention through the responsiveness and provision of inspection, repair, support, and maintenance operations and service.

Perform backflow valve system inspections, identifying deficiencies and upgrade opportunities.

ESSENTIAL FUNCTIONS:

  • Perform backflow valve system inspections, identifying deficiencies and upgrade opportunities.
  • Perform backflow valve system repairs, maintenance, and upgrades.
  • Support the service advisors, key account coordinators, and customer support representatives in the performance of their jobs and service calls. Create reports for customer and agency documentation and submittal.
  • Maintain relationship with municipal and state fire authorities for licensing and inspections. Interface with the monitoring center manager and supervisors.
  • Maintain relationships with major accounts and multi-location accounts to ensure satisfaction and retention. Interface with the sales departments to address current service issues and plan support for future growth.

KNOWLEDGE AND SKILLS:

  • Two or more years in the installation and/or service of backflow valve systems.
  • Strong customer service communication and conflict resolution skills.
  • Strong written and verbal communication skills.

EDUCATION, COMPETENCIES, CERTIFICATIONS/LICENSES:

  • Must qualify for state license.
  • Knowledge of life safety codes.
  • Equipment manufacturer’s training and/or certifications are desirable.
  • Computer/tablet literacy.

#SAFE

Apply Today

Certified Auto Technician - Mobile

Phoenix, Arizona

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

The Certified Auto Technician – Mobile, travels to AAA Auto Centers at various locations throughout the greater Phoenix area as assigned, with the same opportunity to develop a client base and strong relationships with the team as a Certified Auto Technician that is permanently assigned to a location. A vehicle and enclosed trailer will be provided to transport tools to the assigned location with fuel and maintenance provided. Time at these locations can vary from 1 day to multiple weeks. 

Why AAA?

  • Hourly Pay, Wrench Rate with bonus and incentive plans

  • $2500 Sign-On bonus

  • Exceptional benefits within 30 days of hire, to include 401k matching

  • 15 Paid Days off and no Sunday work hours

  • Tuition reimbursement for receiving additional ASE certifications

  • A free AAA Membership and numerous employee discounts

What You'll Do

  • Successfully complete automotive service and repair work qualified to perform.  Perform work according to safety guidelines

  • Complete vehicle inspection form and vehicle diagnostic form and submit to service advisor

  • Complete documentation of repair work completed

  • Advises service advisor of change in a vehicles status

  • Inspect vehicles for additional needed repairs or maintenance and recommend them to the service advisors for sale to customers.

  • Responsible for maintaining a safe and clean work area

  • Participate in ongoing training as assigned by management

  • Study technical bulletins, industry magazines, and technical websites. 

What You've Done

  • 3-5 years automotive repair experience 

  • 2+ ASE Certifications required or equivalent experience

  • Valid Arizona driver’s license and current 39 month driving record 

  • Candidates will be considered if certifications have expired within the last 2 years 

  • Candidate will be required to re-certify in at least 2 areas at the next testing cycle as a condition of employment

PHYSICAL DEMANDS: 

Required by the Americans with Disabilities Act (ADA).

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk and hear, required to sit, occasionally required to stand and walk; use and to finger, handle, or feel; and reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, peripheral vision and the ability to focus. Identify specific hazards as necessary (use of chemicals, equipment, driving)

May be exposed to chemicals, pneumatic air, electrical, lifting, tripping and/or falling, drives member and/or company vehicle

#MCC


 

Apply Today

Insurance Member Experience Associate

Scottsdale, Arizona

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Why work for us?

  • Benefits – Access to Medical, Dental, and Vision program and more! 
  • 401k Matching – $1 for $1 company match up to 4% of pay 
  • Annual Incentive Plan – Eligibility to participate in AAA annual bonus plan 
  • Paid Time Off – Accrual of 17 PTO days your first year, nine paid holidays annually, and 24 hours earmarked for volunteer activities 

Essential Functions:

  • Exhibits AAA guiding principles and core values

  • Performs routine sales, service and operational functions for AAA Members including; MVD, cashiering, auto travel, notary and insurance sales support, with expectations for maintaining required standards, policies and procedures

  • Understands and actively promotes products and services to achieve individual goals in support of meeting organization goals and objectives 

  • Overcomes obstacles that create barriers to Team Member or branch efforts

  • Identifies process improvement opportunities and proposes solutions

  • Acts as an agent for change while promoting AAA’s guiding principles and core values

Knowledge/Skills/Abilities:

  • Demonstrates sales and service skills. Able to effectively interact, face-to-face, with new, prospective and existing Members.

  • Accuracy and comfort handling money, making change, balancing cash drawer.

  • Good computer skills, proficient in both reading and basic arithmetic.

  • Good written and verbal communication skills in person and over the phone.

  • Ability to multitask in response to requests, requirements and Member/Team Member expectations. Ability to accept feedback and correct course as necessary.

Experience & Licenses/Certifications:

  • HS Diploma or GED required

  • Two years of sales or customer service experience in the insurance industry required

  • Experience working with sales and service standards and goals

  • Current & valid Driver's License with clean history may be required

  • Bonding and fingerprinting may be required

  • P&C Licensing preferred

Work Environment/Physical Requirements:

Works in a variety of office environments where standing, walking or sitting at a desk, table or computer workstation may be required for extended periods of time. May travel by car, plane or other form of transportation to attend business meetings or conferences. May be required to work in one or more locations in a defined service area. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

#MEA

Apply Today

Insurance Sales Agent

Henderson, Nevada

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Why work for us?

  • Licensing Assistance – If unlicensed, AAA NCNU will reimburse the costs of licensure

  • Training – You’ll attend a thorough, comprehensive, two week training program

  • No Overhead Costs – W-2 structure with dedicated space in a AAA branch

  • Benefits – Medical, Dental, Vision, wellness program and more!

  • 401k Matching – $1 for $1 company match up to 6% of pay

  • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan

  • Paid Time Off – 17 days your first year + nine holidays annually + 24 hours per year designated for volunteer work

Essential Functions:

  • Uses sales techniques and strong product knowledge to identify customer-specific needs to generate new sales, retain existing insureds and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.

  • Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Agent’s manager.

  • Conduct insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.

  • Establishes rapport with the insured that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.

  • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.

  • Responds to customer inquiries and requests relating to insurance products and membership.

  • Researches and resolves complex customer service issues. Often assists the insured in initiating the first notice of loss on claims.

Knowledge/Skills/Abilities:

  • Strong sales skills with a history of effectively developing, tracking, following up on and closing leads.

  • Advanced consultative selling techniques utilizing thorough product knowledge.

  • Knowledge of desktop systems including but not limited to Microsoft Office software applications.

Experience & Licenses/Certifications:

  • HS Diploma or GED required

  • 3 to 5 years of relevant sales or insurance industry work experience required.

  • Possesses or has the ability to possess active and unrestricted state issued license(s) required to place property and casualty insurance.

Apply Today

Member Experience Associate

Yuba City, California

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Why work for us?

  • Benefits – Access to Medical, Dental, and Vision program and more! 
  • 401k Matching – $1 for $1 company match up to 6% of pay 
  • Annual Incentive Plan – Eligibility to participate in AAA annual bonus plan 
  • Paid Time Off – Accrual of 17 PTO days your first year, nine paid holidays annually, and 24 hours earmarked for volunteer activities 

Essential Functions:

  • Exhibits AAA guiding principles and core values

  • Performs routine sales, service and operational functions for AAA Members including; DMV, cashiering, auto travel, notary and insurance sales support, with expectations for maintaining required standards, policies and procedures

  • Understands and actively promotes products and services to achieve individual goals in support of meeting organization goals and objectives 

  • Overcomes obstacles that create barriers to Team Member or branch efforts

  • Identifies process improvement opportunities and proposes solutions

  • Acts as an agent for change while promoting AAA’s guiding principles and core values

Knowledge/Skills/Abilities:

  • Demonstrates sales and service skills. Able to effectively interact, face-to-face, with new, prospective and existing Members.

  • Accuracy and comfort handling money, making change, balancing cash drawer.

  • Good computer skills, proficient in both reading and basic arithmetic.

  • Good written and verbal communication skills in person and over the phone.

  • Ability to multitask in response to requests, requirements and Member/Team Member expectations. Ability to accept feedback and correct course as necessary.

Experience & Licenses/Certifications:

  • HS Diploma or GED required

  • Two years of sales or customer service experience required

  • Experience working with sales and service standards and goals

  • Current & valid Driver's License with clean history may be required

  • Bonding and fingerprinting may be required

  • P&C Licensing may be required

Work Environment/Physical Requirements:

Works in a variety of office environments where standing, walking or sitting at a desk, table or computer workstation may be required for extended periods of time. May travel by car, plane or other form of transportation to attend business meetings or conferences. May be required to work in one or more locations in a defined service area. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

#MEA

Apply Today

Member Experience Associate - Bilingual Spanish

Eureka, California

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Why work for us?

  • Benefits – Access to Medical, Dental, and Vision program and more! 
  • 401k Matching – $1 for $1 company match up to 6% of pay 
  • Annual Incentive Plan – Eligibility to participate in AAA annual bonus plan 
  • Paid Time Off – Accrual of 17 PTO days your first year, nine paid holidays annually, and 24 hours earmarked for volunteer activities 

Essential Functions:

  • Exhibits AAA guiding principles and core values

  • Performs routine sales, service and operational functions for AAA Members including; DMV, cashiering, auto travel, notary and insurance sales support, with expectations for maintaining required standards, policies and procedures

  • Understands and actively promotes products and services to achieve individual goals in support of meeting organization goals and objectives 

  • Overcomes obstacles that create barriers to Team Member or branch efforts

  • Identifies process improvement opportunities and proposes solutions

  • Acts as an agent for change while promoting AAA’s guiding principles and core values

Knowledge/Skills/Abilities:

  • Demonstrates sales and service skills. Able to effectively interact, face-to-face, with new, prospective and existing Members.

  • Accuracy and comfort handling money, making change, balancing cash drawer.

  • Good computer skills, proficient in both reading and basic arithmetic.

  • Good written and verbal communication skills in person and over the phone.

  • Ability to multitask in response to requests, requirements and Member/Team Member expectations. Ability to accept feedback and correct course as necessary.

  • Bilingual (Spanish) required

Experience & Licenses/Certifications:

  • HS Diploma or GED required

  • Two years of sales or customer service experience required

  • Experience working with sales and service standards and goals

  • Current & valid Driver's License with clean history may be required

  • Bonding and fingerprinting may be required

  • P&C Licensing may be required

Work Environment/Physical Requirements:

Works in a variety of office environments where standing, walking or sitting at a desk, table or computer workstation may be required for extended periods of time. May travel by car, plane or other form of transportation to attend business meetings or conferences. May be required to work in one or more locations in a defined service area. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

#MEA

Apply Today

Senior UX Designer - A3Ventures

Berkeley, California

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

A3 Ventures, AAA's innovation lab in Berkeley, needs the help of a mid-to-senior level UX Designer. We’re an amazing team in a gorgeous new building that also houses Cal's Psychology department,  with sweeping views of the Bay Bridge and Golden Gate Bridge.

Needs Include

– Collaboratively designing, conveying and delivering successful products and services

– Workshopping with business stakeholders, engineers, marketers and other designers to help build shared understanding of goals and priorities

– Testing to evaluate designs and hypotheses with customers

– Synthesizing and evolving designs based on those findings, and 

– Helping developers bring the designs into reality. 

Requirements

– Well versed in the fundamentals and best practices of user centered design.

– At least five years of professional experience as a UX designer.

– Adept at workshopping, documenting, evolving and conveying customer journeys and designs with user story maps, design personas, scenarios, sketches, storyboards, whiteboards, post-it notes, mockups, wireframes, high-resolution comps, flow diagrams, prototypes.

– Experienced in applying responsive and mobile design best practices, including Apple’s Human Interface Guidelines and Material Design. 

– Experience running and synthesizing results from small user tests, user interviews, and contextual inquiry.

– Experience working in an Agile/Lean startup environment focused on research and testing of prototypes and hypotheses.  

– Fluent in Sketch and has used Sketch for at least three professional projects.

– Able to work onsite in downtown Berkeley, California.

– Strong collaborator, proficient advocating for user centered design, and collaborating with:

– Business analysts

– Call center and field operations staff

– Customers

– Developers who implement your designs

– Marketing professionals

– Visual designers

Preferred

– You have experience moderating and participating in design sprints.

– You have experience using Google Analytics and other quantitative research tools and approaches to drive stronger product and service design. 

– You have a Bachelor's Degree (or higher) with a focus in Design, HCI, Computer Science or a related field, or equivalent practical experience.

– You have 7+ years of professional UX design experience.

– You have experience working with consumer-facing mobility products and services.

– You have a sense of humor and a driving need to make the world a better place.

Apply Today

Commercial Security System Installer

Tempe, Arizona

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

AAA recently acquired SafeGuard, the 11th largest smart home security company in the United States, with the vision to become the most trusted brand in this industry. Safeguard, has been Protecting Arizona families and businesses for over 50 years; we are Arizona's largest locally-operated security provider. With an A+ Better Business Bureau Ranking, we prove every day that we love being there for and helping our customers. We work hard to create an environment where you can thrive and use your skills and talents to help us deliver legendary Customer Service. You’ll help positively impact every homeowner and the communities that we serve, too.

We have an exciting opportunity for a Security System Installer to install our security systems in commercial properties.

Why work for us?
  • Career Advancement - Multiple levels
  • Great Benefits - Medical/Dental/Vision
  • Retirement - 401k matching up to 3%
  • Work/Life Balance - PTO 3 Weeks + 9 paid holidays
RESPONSIBILITIES
  • Wiring and trim out of structured cabling, audio/video, security, and CCTV systems
  • Working with a maximum of 240 volts
  • Commercial wiring
  • Troubleshooting
  • Trim and fixtures
  • Reading blueprints and schematics
  • Low voltage installations
  • National Electrical Code (NEC)
  • Installing commercial safety features and ground connections
  • Ability to use a multimeter and other common tools of the trade
  • Ability to climb ladders, operate aerial lift platforms
  • Ability to pull, secure and terminate wire.

QUALIFICATIONS:

  • 5-10 years of experience installing, programming, and troubleshooting security, audio/video, networking, and CCTV Systems A wide range of experience from Pre-Wire to Programmer
  • Proficient knowledge with the following system types: Security – Honeywell, DSC, 2GIG, other systems a plus CCTV – Honeywell, Alarm.com, luma, Wireless – Z-wave locks and thermostats
  • Ability to read and install systems per design drawings and sales proposals
  • Position requires high level of efficiency, attention to detail, quality control, and teamwork
  • Candidate must possess all necessary hand tools to complete daily tasks
  • Candidate should be comfortable with training junior installers
  • Must have a clean driving record

#SAFE

Apply Today

Operations Desk Analyst

Tempe, Arizona

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Our client, AAA recently acquired Safeguard Security, the 11th largest smart home security company in the United States, with the vision to become the most trusted brand in this industry, absolutely famous for legendary customer service. With your help, we aspire to provide the same peace of mind at home as we have provided on the roads for the last 100 years.

 

JOB SUMMARY

The Operations Desk Analyst is responsible for a variety of processes including short-term planning, local site Customer Experience Professional scheduling & shrinkage planning, Real-Time Management and support services. The Operations Desk Analyst creates long & short-term capacity plans, forecasts and schedules and converts these long-term plans into weekly and daily operational plans in order to optimize resources and drive Abandon Rate and Customer Experience Consistency across the network.

Operations Desk Analyst works as part of a team focused on executing the short-term planning & real-time management strategy for the center. The Operations Desk Analyst must demonstrate strong collaboration and partnership with multiple functional teams and planning communities.

Success in the role is measured by contribution to on target delivery of Operational Excellence metrics (e.g. Customer Handling Time), Forecast Accuracy, Voice of the Customer survey results, Schedule & Operational Effectiveness, Abandon Rate Consistency, Availability/Shrinkage Optimization and customer satisfaction targets.


 

RESPONSIBILITIES/JOB DUTIES

  • Ensure real-time performance (Calls, Customer Handling Time (CHT) and Staffing) is analyzed on an interval basis throughout the day and recommendations to achieve departmental goals are provided
  • Manage & monitor available ‘day’ resources (Customer Experience Representatives Availability to handle calls) to ensure adequately deployed & multi-skilling effectively optimized
  • Approve and schedule Customer Experience Representatives out of building exceptions including Paid Time Off (Vacation) and In Building Off-Phone activities (e.g. Coaching, Meetings, Training etc.)
  • Ensure accurate, up-to-date data is maintained regarding schedule exceptions as it relates to the intra-day performance and achieving Adherence to Schedule targets
  • Partner with leaders to support the implementation of call routing strategies; monitor and report on impacts to the business such as occupancy, service level and call delivery purity (i.e. % calls to preferred agents).


 

KNOWLEDGE AND SKILLS

  • Strong PC skills, including advanced knowledge of Microsoft Excel, Access, PowerPoint, and Word
  • Ability to work flexible hours based on business needs
  • Ability to successfully balance high workload demands, quality and performance on a consistent basis
  • Ability to make quick decisions about contact center dynamics and to take risks as necessary
  • Ability to communicate and influence people at senior levels effectively and without conflict
  • Gain trust, build relationships and influence leadership teams to foster true partnership
  • Understand and shape the key strategies of the business and translate these into day-to-day operational and production management activities
  • Work with the business, marketing & project teams to ensure relevant information is obtained for new products and projects that impact call volume, CHT, Availability and staffing levels in order to put relevant plans in place
  • Strong written and verbal communication skills
  • 12 -18 months experience using Workforce Management tools with proficiency in scheduling, forecasting, shrinkage data, live IDPs, report exporting and manipulation


 

EDUCATION, KNOWLEDGE, SKILLS, COMPETENCIES, CERTIFICATIONS/LICENSES

High school diploma or GED required (bachelors preferred)

Apply Today

Insurance Sales Associate

Santa Rosa, California

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Why work for us?

  • Licensing Assistance – If unlicensed, AAA NCNU will reimburse the costs of licensure

  • Training – You’ll attend a thorough, comprehensive, three week training program in our Walnut Creek headquarters

  • No Overhead Costs – W-2 structure with dedication space in a AAA NCNU branch

  • Compensation - Base plus bonus platform with eligibility of annual merit increase and first year production bonuses

  • Benefits – Medical, Dental, Vision, wellness program and more!

  • 401k Matching – $1 for $1 company match up to 6% of pay

  • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan

  • Paid Time Off – Ten hours per month, ten holidays annually, one floating holiday and 24 hours per year earmarked for volunteer activities

  • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Job Summary

Insurance Associates serve our Members by selling them the Property & Casualty and Roadside Assistance insurance that meets the Member’s needs. Individuals in this role are accountable for achieving assigned sales goals while providing an exceptional Member experience. Primary responsibilities include soliciting new business, serving existing insured Members, and retaining policies. Insurance Associates participate in promotions, events, marketing activities, and the cross-sell of AAA insurance products. Insurance Associates are professionals who guide our Members in the purchase of appropriate products and coverage under managerial supervision.

Responsibilities:

  • Uses sales techniques and product knowledge to identify customer-specific needs to generate new sales, retain existing insured’s and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.

  • Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Associate’s manager.

  • Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.

  • Consistently provides all Members with a sales and service experience that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.

  • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.

  • Responds to customer inquiries and requests relating to insurance products and membership.

  • Researches and resolves customer service issues. Often assists the insured in initiating the first notice of loss on claims.

Education & Experience/Licenses & Certifications:

  • High school diploma or GED required. Bachelor's degree in a relevant field preferred.

  • 2 to 4 years of sales experience required. Insurance industry work experience preferred.

  • Ability to acquire an unrestricted state issued license(s) required to place property and casualty insurance within fourteen (14) calendar days of start date. Depending on start date,  active property and casualty license(s) may be required.  

#IA

Apply Today

AAA Tow Truck Driver

Tucson, Arizona

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Description

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Description

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Why work for us?

  • Great Pay – $15.37/hour + a 5% increase at 6 months

  • Bonus-Monthly Incentive bonus

  • Training – You’ll attend a thorough, comprehensive, training program

  • Benefits – Medical, Dental, Vision, wellness program and more!

  • 401k Matching – $1 for $1 company match up to 4% of pay

  • Annual Incentive Plan – Eligibility to participate in AAA annual bonus plan

  • Paid Time Off – Ten hours per month, ten holidays annually, and 24 hours per year earmarked for volunteer activities

  • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

 

What our Roadside Service Technicians do:

  • Driving and operating a service vehicle (i.e. loading/towing vehicles, flat tire changes, lock-out, fuel delivery services, etc.)

  • On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving

  • Utilizing on-board computer, radio communications, and mapping systems

  • Completion of daily paperwork (i.e. call-logs, battery invoices, cash receipts, etc.)

  • Inspecting and submitting maintenance reports of company vehicles for safe and efficient operation

  • Education and training. I.E.: AAA Compliance Training, RPST,TSAAC, Lock-out, PSP, Battery Service Training

 

Education & Experience/Licenses & Certification

  • Must be at least 21 years of age to operate AAA vehicles

  • Must have open shift availability

  • Ability to drive a manual/automatic shift vehicle

  • Customer service skills and the ability to interact with a wide-range of people

  • Basic math skills

  • Basic automotive/mechanic knowledge and experience operating a motor vehicle with a valid driver’s license

  • Basic computer knowledge

Work Environment/Physical Requirements:

Works outdoors at vehicle sites when servicing vehicles. Lifting and carrying tires and parts, weighing up to 50 pounds, several times a day; bending, kneeling and stooping as required for service calls. Works in all weather and all traffic conditions. Vehicle recovery sites may be wet, messy and hazardous.

Service Providers are required to provide a photograph for identification purposes. If needed for identification purposes, a photograph may be obtained after an offer of employment is made and accepted.   

 

**Please note that you will be asked to complete a candidate assessment following your application, via email. Your application will not be considered until the assessment has been completed.**

We’ll value your skills and experience. We’re building a performance organization with heart and developing a pipeline of tomorrow’s leaders. Your work will be enhanced with training opportunities, a mentoring program and our Promote-from-within philosophy. We celebrate our diversity and leverage the power of many minds.

Work Environment/Physical Requirements

Works outdoors at vehicle sites when servicing vehicles. Lifting and carrying tires and parts, weighing up to 50 pounds, several times a day; bending, kneeling and stooping as required for service calls. Works in all weather and all traffic conditions. Vehicle recovery sites may be wet, messy and hazardous.

#ERS

Apply Today

Insurance Sales Associate

Watsonville, California

AAA has immediate opportunities for motivated individuals to join our team of Insurance Sales Associates.

 

Why work for us?

  • Paid Training: $20.00 hourly paid training. Extensive training program will help ensure a seamless transition into an Insurance Agent position

  • Licensing Assistance: AAA will reimburse the costs of licensure 

  • Advancement Opportunities: Opportunity to advance within the first 90 days 

  • No Overhead Costs: W-2 structure with dedicated space in a AAA NCNU branch

  • Compensation: Generous commission structure with the ability to earn commission on every policy

  • Benefits: Medical, Dental, Vision, wellness program and more!

  • 401k Matching: $1 for $1 company match up to 6% of pay

  • Annual Incentive Plan: Eligibility to participate in AAA NCNU annual bonus plan

  • Paid Time Of: 17 days of PTO your first year + 9 Holidays annually

  • Community Impact:  24 hours provided per year designated for Volunteer work

  • Collaborative Environment: AAA will value your contribution to providing exceptional service to our members

 

Job Summary

Insurance Associates serve our Members by selling them the Property & Casualty Insurance that meets their needs. Individuals in this role are accountable for achieving assigned sales goals while providing an exceptional Member experience. Primary responsibilities include soliciting new business, serving existing insured Members, and retaining policies. Insurance Associates participate in promotions, events, marketing activities, and the cross-selling of AAA insurance products. Insurance Associates are professionals who guide our Members in the purchase of appropriate products and coverage under managerial supervision.

Essential Functions 

  • Uses sales techniques and strong product knowledge to identify customer-specific needs to generate new sales, retain existing insureds and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.

  • Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Agent’s manager.

  • Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.

  • Establishes rapport with the insured that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.

  • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.

  • Responds to customer inquiries and requests relating to insurance products and membership.

  • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.

  • Responds to customer inquiries and requests relating to insurance products and membership.

  • Researches and resolves complex customer service issues. Often assists the insured in initiating the first notice of loss on claims

 

Experience & Licenses/Certifications

  • 2 to 4 years of sales experience preferred.

  • Insurance industry experience or knowledge preferred.

  • Knowledge of desktop systems including but not limited to Microsoft Office software applications.

  • Ability to acquire an unrestricted state issued license(s) required to place property and casualty insurance. Active required license(s) preferred.

#IA

           

Apply Today

Insurance Associate

San Jose, California

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

AAA has immediate opportunities for motivated individuals to join our team of Insurance Sales Associates.

 

Why work for us?

  • Paid Training: $23.00 during our the training period. Extensive training program will help ensure a seamless transition into an Insurance Agent position. 

  • Licensing Assistance: AAA will reimburse part of the costs of licensure 

  • Advancement Opportunities: Opportunity to advance within the first 90 days 

  • No Overhead Costs: W-2 structure with dedication space in a AAA NCNU branch

  • Compensation: Generous commission structure with the ability to earn commission on every policy. 

  • Benefits: Medical, Dental, Vision, wellness program and more!

  • 401k Matching: $1 for $1 company match up to 6% of pay

  • Annual Incentive Plan: Eligibility to participate in AAA NCNU annual bonus plan

  • Paid Time Of: 17 days of PTO your first year + 9 Holidays annually

  • Community Impact:  24 hours provided per year designated for Volunteer work. 

  • Collaborative Environment: AAA will value your contribution to providing exceptional service to our members

 

Job Summary

Insurance Associates serve our Members by selling them the Property & Casualty and Roadside Assistance insurance that meets the Member’s needs. Individuals in this role are accountable for achieving assigned sales goals while providing an exceptional Member experience. Primary responsibilities include soliciting new business, serving existing insured Members, and retaining policies. Insurance Associates participate in promotions, events, marketing activities, and the cross-sell of AAA insurance products. Insurance Associates are professionals who guide our Members in the purchase of appropriate products and coverage under managerial supervision.

Essential Functions 

  • Uses sales techniques and strong product knowledge to identify customer-specific needs to generate new sales, retain existing insureds and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.

  • Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Agent’s manager.

  • Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.

  • Establishes rapport with the insured that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.

  • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.

  • Responds to customer inquiries and requests relating to insurance products and membership.

  • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.

  • Responds to customer inquiries and requests relating to insurance products and membership.

  • Researches and resolves complex customer service issues. Often assists the insured in initiating the first notice of loss on claims

 

Education & Experience/Licenses & Certification

  • High school diploma or GED required. Bachelor's degree in a relevant field preferred.

  • 2 to 4 years of sales experience preferred.

  • Insurance industry experience or knowledge preferred.

  • Knowledge of desktop systems including but not limited to Microsoft Office software applications.

  • Ability to acquire an unrestricted state issued license(s) required to place property and casualty insurance within fourteen (14) calendar days of start date. Depending on start date,  active property and casualty license(s) may be required.  

#IASales

 

Apply Today

Insurance Sales Agent

Bozeman, Montana

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Why work for us?

  • Licensing Assistance – If unlicensed, AAA NCNU will reimburse the costs of licensure

  • Training – You’ll attend a thorough, comprehensive, two week training program

  • No Overhead Costs – W-2 structure with dedicated space in a AAA branch

  • Benefits – Medical, Dental, Vision, wellness program and more!

  • 401k Matching – $1 for $1 company match up to 6% of pay

  • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan

  • Paid Time Off – 17 days your first year + nine holidays annually + 24 hours per year designated for volunteer work

Essential Functions:

  • Uses sales techniques and strong product knowledge to identify customer-specific needs to generate new sales, retain existing insureds and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.

  • Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Agent’s manager.

  • Conduct insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.

  • Establishes rapport with the insured that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.

  • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.

  • Responds to customer inquiries and requests relating to insurance products and membership.

  • Researches and resolves complex customer service issues. Often assists the insured in initiating the first notice of loss on claims.

Knowledge/Skills/Abilities:

  • Strong sales skills with a history of effectively developing, tracking, following up on and closing leads.

  • Advanced consultative selling techniques utilizing thorough product knowledge.

  • Knowledge of desktop systems including but not limited to Microsoft Office software applications.

Experience & Licenses/Certifications:

  • HS Diploma or GED required.

  • 2 to 3 years of relevant sales or insurance industry work experience.

  • Possesses or has the ability to possess active and unrestricted state issued license(s) required to place property and casualty insurance.

#IA

#LIS

Apply Today

Member Success Associate

Clearfield, Utah

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Essential Functions

1. Makes contact through calling and sending emails to Members whose products are either cancelled or are at-risk of cancelling, in an attempt to keep the products in good standing with AAA.  Meets defined goals through negotiating payment plans and collecting payments resulting in reduced cancellations and policies being reinstated.

2. Uses sales techniques and product knowledge to identify customer-specific needs to retain prospective and current Members with existing and additional products and services. Effectively explains the value proposition and answers questions to overcome objections to close the sale and collect payments.

3. Follows established protocols for working retention lists, at-risk and delinquent accounts, and making contact by set timeframes.  Ensures accurate and timely tracking is completed as required, including notating accounts with all customer interactions and actions taken.

4. Consistently provides a service experience that is solution-oriented and enhances the Member’s affinity to the AAA brand and results in greater Member satisfaction and loyalty.

5. Identifies process improvement opportunities, proposes solutions, and implements best practices.

Knowledge and Skills

  • Effective verbal and written communication skills in the language(s) required for the role, as justified for business necessity
  • Strong sales, customer service, tracking, and follow-up skills
  • Knowledge of software applications including word processing, spreadsheets, browsers, and email
  • Knowledge of AAA products, services, and systems preferred
  • Ability to multitask in a fast-paced working environment
  • Ability to accept feedback and course correct as necessary
  • Bilingual communication skills preferred

Education and Experience

  • High school diploma or GED required
  • One year sales, retention, or customer service experience
  • Acquires all unrestricted licenses required to sell Membership products in all states serviced by the Member Service Center at the time of hire or added thereafter, required within 60 calendar days of  (i) starting in the role, or (ii) expansion of the Member Service area
Apply Today

Insurance Associate

Daly City, California

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

AAA has immediate opportunities for motivated individuals to join our team of Insurance Sales Associates.

 

Why work for us?

  • Paid Training: $23.00/hr during our the training period. Extensive training program will help ensure a seamless transition into an Insurance Agent position. 

  • Licensing Assistance: AAA provides/ will reimburse the costs of licensure 

  • Advancement Opportunities: Opportunity to advance within the first 90 days 

  • No Overhead Costs: W-2 structure with dedication space in a AAA NCNU branch

  • Compensation: Generous commission structure with the ability to earn commission on every policy. 

  • Benefits: Medical, Dental, Vision, wellness program and more!

  • 401k Matching: $1 for $1 company match up to 6% of pay

  • Annual Incentive Plan: Eligibility to participate in AAA NCNU annual bonus plan

  • Paid Time Of: 17 days of PTO your first year + 9 Holidays annually

  • Community Impact:  24 hours provided per year designated for Volunteer work. 

  • Collaborative Environment: AAA will value your contribution to providing exceptional service to our members

 

Job Summary

Insurance Associates serve our Members by selling them the Property & Casualty and Roadside Assistance insurance that meets the Member’s needs. Individuals in this role are accountable for achieving assigned sales goals while providing an exceptional Member experience. Primary responsibilities include soliciting new business, serving existing insured Members, and retaining policies. Insurance Associates participate in promotions, events, marketing activities, and the cross-sell of AAA insurance products. Insurance Associates are professionals who guide our Members in the purchase of appropriate products and coverage under managerial supervision.

Essential Functions 

  • Uses sales techniques and strong product knowledge to identify customer-specific needs to generate new sales, retain existing insureds and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.

  • Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Agent’s manager.

  • Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.

  • Establishes rapport with the insured that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.

  • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.

  • Responds to customer inquiries and requests relating to insurance products and membership.

  • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.

  • Responds to customer inquiries and requests relating to insurance products and membership.

  • Researches and resolves complex customer service issues. Often assists the insured in initiating the first notice of loss on claims

 

Education & Experience/Licenses & Certification

  • High school diploma or GED required. Bachelor's degree in a relevant field preferred.

  • 2 to 4 years of sales experience preferred.

  • Insurance industry experience or knowledge preferred.

  • Knowledge of desktop systems including but not limited to Microsoft Office software applications.

  • Ability to acquire an unrestricted state issued license(s) required to place property and casualty insurance within fourteen (14) calendar days of start date. Depending on start date,  active property and casualty license(s) may be required.  

#IASales

 

Apply Today

Commercial Outside Sales Rep.

Tempe, Arizona

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

AAA recently acquired SafeGuard, the 11th largest smart home security company in the United States, with the vision to become the most trusted brand in this industry. Safeguard, has been Protecting Arizona families and businesses for over 50 years; we are Arizona's largest locally-operated security provider. With an A+ Better Business Bureau Ranking, we prove every day that we love being there for and helping our customers. We work hard to create an environment where you can thrive and use your skills and talents to help us deliver legendary Customer Service. You’ll help positively impact every homeowner and the communities that we serve, too.
WHAT WE ARE LOOKING FOR
  • Someone who will work hard and who wants to earn $125K+ a year.
  • We are looking for highly motivated and energetic team member.
  • Must have strong confident people skills with an outgoing personality.
  • A level of professionalism that doesn’t take no as an answer, but still knows when to move on.
  • Be a quick thinker with adaptability to manage real-time situations.
  • Experience selling Security Industry, products and services.

RESPONSIBILITIES

Travel within assigned territory, 30-50 commercial businesses with the goal of assessing the need for AAA Smart Home Security Systems.

Responsible for generating new revenue by selling our products and services in a specific geographic area, by canvassing, cold-calling and growing existing customers.

Required to meet specific new business income goals through aggressive sales requirements.

Must communicate effectively and persuasively with prospective customers.

Keep abreast of industry trends.

Monitor year to date progress, trouble shoot, identify problems and work to develop and grow your region and customer base.

QUALIFICATIONS

  • Sales experience within Security Systems Industry
  • Computer skills, smart devices and App abilities
  • Experience in Word, Excel, and Outlook
  • Must have reliable transportation
  • Be compensation driven and earn maximum commissions
  • Ability to pass a full background check with drug screen

#SAFE

Apply Today

Travel Sales Counselor

Kalispell, Montana

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Essential Functions

• Sells International & Domestic vacation packages, cruises, tours, hotel, car rental, rail and air travel

• Owns the relationship with the member from beginning to end of each travel related transaction

• Researches, evaluates and compares appropriate AAA Travel Partner packages to match up with member needs for  the purpose of “delivering exceptional member experiences” in every transaction

• Stays current with world events and latest travel industry developments and trends, and provides

relevant information to members

• Processes and interprets travel documents for members purchasing travel products with AAA and inform them of governmental requirements

• Investigates and responds to travel-related member questions/complaints, and recommends solutions

• Initiates contact with members and past customers to prospect for new business and encourages repeat business

• Maintains minimum production goals in the following areas: Travel sales, sales of Travel Partner and proprietary products (i.e. Sojourns, AAA Vacations)

• Cross-sells products and services (e.g., insurance (P&C, Life), new membership accounts, etc.)

Knowledge/Skills/Abilities

• Ability to clearly communicate (verbal and written) in English

• Basic computer (e.g., Microsoft Word, Outlook, etc.) and industry specific applications (e.g., Galileo, VAX, etc.) and telephone skills

• GDS experience required (Apollo/Galileo/Travelport)

• Detailed knowledge of travel products

• Knowledge of worldwide geography, the ability to read and interpret maps and brochures

• Strong consultative selling skills with the ability to listen to members’ needs

• Ability to identify customer needs and recommend solutions

• Self-motivated sales drive and documented sales success

• Application of good judgment and decision making

• Ability to work efficiently both independently and as part of a team

• Bilingual communication skills are a plus

Education & Experience / Licenses & Certification

• High school diploma or equivalent

• 2 years of recent experience selling international and domestic travel services (preferred)

• Travel Institute certification as “CTA, CTC, or CTIE” (preferred)

Work Environment/Physical Requirements

Works in an office environment sitting at a desk, table or computer workstation for extended periods of time.  May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 70-80 percent of the time spent on the job involves the use of a personal computer.

Competency

Customer Centricity (Proficient)

Adaptive Learning (Proficient)

Interpersonal Savvy (Expert) Listening (Expert)

Dealing with Ambiguity (Intermediate)

Cooperation/Collaboration (Intermediate)

Apply Today

Insurance Sales Agent

Phoenix, Arizona

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

We're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service. We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  

We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
 

Why work for us?

  • Paid Training- $15.00 hourly

  • Generous commission and bonus plan

  • Licensing Assistance

  • Training – You’ll attend a thorough, comprehensive, three week training program.

  • No Overhead Costs – W-2 structure with dedication space in a AAA Arizona branch

  • Benefits – Medical, Dental, Vision, wellness program and more!

  • 401k Matching – $1 for $1 company match up to 4% of pay

  • Annual Incentive Plan – Eligibility to participate in AAA Arizona annual bonus plan

  • Paid Time Off – Ten hours per month, ten holidays annually, 24 hours per year

Essential Functions

  • Uses sales techniques and strong product knowledge to identify customer-specific needs to generate new sales, retain existing insureds and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.

  • Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Agent’s manager.

  • Conduct insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.

  • Establishes rapport with the insured that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.

  • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.

  • Responds to customer inquiries and requests relating to insurance products and membership.

  • Researches and resolves complex customer service issues. Often assists the insured in initiating the first notice of loss on claims.

Knowledge/Skills/Abilities

  • Strong sales skills with a history of effectively developing, tracking, following up on and closing leads.

  • Advanced consultative selling techniques utilizing thorough product knowledge.

  • Knowledge of desktop systems including but not limited to Microsoft Office software applications.

Education & Experience/Licenses & Certification

  • High school diploma or GED required. Bachelor's degree in a relevant field preferred.

  • 1 year of sales or experience with the insurance industry preferred

  • 1-3 years of customer service experience

#GAB

Apply Today

Smart Home Specialist - Monitoring

Scottsdale, Arizona

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Customer Experience Specialist 

AAA Smart Home - Scottsdale, AZ 85258

$16 an hour

AAA recently acquired SAFE Security, the 11th largest smart home security company in the United States, with the vision to become the most trusted brand in this industry. As motivated as we are to provide the best service possible to our customers, we are just as focused on making this the best place to work at!

AAA Smart Home Customer Experience Team is growing and has an immediate need for passionate, energetic, customer-focused team members with a positive attitude to join our customer support environment. If you are passionate about helping others, have a strong sense of empathy, enjoy a fast paced environment, have the gift of listening and problem solving, then we want you to consider joining our amazing team!

What You'll Do

  • Subject matter expert and primary contact for the support of remote home security services, including troubleshooting, website navigation, billing inquiries and account updates
  • Resolve customer service inquiries while building a relationship with the customer
  • You will demonstrate conflict management skills and maintain professional composure under pressure
  • Assist technicians with activating security monitoring and supporting other team members with information gathering account research, and other general customer support needs
  • Verify alarms at protected sites; dispatch local authorities when necessary
  • Notify customers on maintenance alerts from their alarm system
  • Create detailed service tickets, schedule technicians for repairs
  • With a keen sense of the customer experience, continuously look for areas of improvement and communicate trends in customer calls to leadership as appropriate
  • Simultaneously navigate multiple software applications and technologies

What You’ll Need

  • Strong problem-solving skills; ability to think analytically while multi-tasking in a fast-paced environment
  • Excellent communication and relationship building skills; team oriented
  • Customer-focused and passionate for helping others
  • Ability to exceed customer satisfaction, achieve performance metrics and meet issue resolution targets
  • A successful track record working in a high-volume environment
  • Reliable transportation
  • 6 Months or more of forward facing customer service

EDUCATION:

  • High School Diploma/GED
  • AA preferred
  • Bi-Lingual Spanish preferred

Work Location: North Scottsdale, Arizona

Benefits:

  •  Medical and dental benefits
  •  PTO and paid holidays
  • Tuition Reimbursements
  • Fun environment!

#SAFE

Apply Today

AAA Tow and Light Service Driver

Sacramento, California

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Why work for us?

  • Great Pay – $17/hour + a 5% increase at 6 months

  • Training – You’ll attend a thorough, comprehensive, three week training program

  • Benefits – Medical, Dental, Vision, wellness program and more!

  • 401k Matching – $1 for $1 company match up to 6% of pay

  • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan

  • Paid Time Off – Ten hours per month, ten holidays annually, one floating holiday and 24 hours per year earmarked for volunteer activities

  • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

What our Roadside Service Technicians do:

  • Driving and operating a service vehicle (i.e. loading/towing vehicles, flat tire changes, lock-out, fuel delivery services, etc.)

  • On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving

  • Utilizing on-board computer, radio communications, and mapping systems

  • Completion of daily paperwork (i.e. call-logs, battery invoices, cash receipts, etc.)

  • Inspecting and submitting maintenance reports of company vehicles for safe and efficient operation

  • Education and training. I.E.: AAA Compliance Training, RPST,TSAAC, Lock-out, PSP, Battery Service Training

Education & Experience/Licenses & Certification

  • Ability to drive a manual/automatic shift vehicle

  • Customer service skills and the ability to interact with a wide-range of people

  • Basic math skills

  • Basic automotive knowledge and at least 6 years’ experience operating a motor vehicle with a valid driver’s license

  • Basic computer knowledge

  • Bilingual communication skills a plus

  • Vocational technical automotive training/certification or equivalent experience (preferred)

  • ASE (Automotive Service Excellence) certification(preferred)

Work Environment/Physical Requirements:

Works outdoors at vehicle sites when servicing vehicles. Lifting and carrying tires and parts, weighing up to 50 pounds, several times a day; bending, kneeling and stooping as required for service calls. Works in all weather and all traffic conditions. Vehicle recovery sites may be wet, messy and hazardous.

Service Providers are required to provide a photograph for identification purposes. If needed for identification purposes, a photograph may be obtained after an offer of employment is made and accepted.   

#ERSDriver

Apply Today

Membership Sales Associate

Clearfield, Utah

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

NEW YEAR...NEW CAREER!
Whether you’re just starting your journey or looking to grow your career, we’ll support you every step of the way.

WHY WORK FOR US?

  • Training – You’ll attend a thorough, comprehensive training program
  • Benefits – Medical, Dental, Vision, wellness program and more!
  • 401k Matching – $1 for $1 company match up to 6% of pay
  • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan
  • Paid Time Off – Ten hours per month, ten holidays annually, one floating holiday and 24 hours per year earmarked for volunteer activities
  • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members
  • Onsite Gym

WHATS NEXT?
We utilize a video on demand interview as a way to get to know you better. The great thing about this is you have the ability to complete the interview from anywhere at anytime, giving you the control to move through our selection process faster. Completing this video on demand is the next step of the process. Once you complete your application, you will receive an email inviting you to complete our video on demand interview. Once that is completed, our recruiting team will review your video and will send you an email on next steps. PLEASE NOTE: If you do not complete the video on demand interview, we will not be able to move forward with you in this process.

ESSENTIAL FUNCTIONS

  • Uses sales techniques and product knowledge to identify customer-specific needs to generate new sales to prospective and current Members. Effectively overcomes objections to close the sale.
  • Consistently provides a service experience that enhances the Member’s affinity to the AAA brand and results in greater Member satisfaction and loyalty.

KNOWLEDGE / SKILLS / ABILITIES

  • Possesses sales skills effectively employed in the tracking, following up on and closing of assigned leads.
  • Knowledge of desktop systems including but not limited to Microsoft Office software applications.

EDUCATION & EXPERIENCE / LICENSES & CERTIFICATIONS

  • High school diploma or GED required.
  • Prior sales and/or call center work experience preferred.

#GAB

Apply Today

Digital Marketing Lead

San Ramon, California

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

AAA acquired SAFE Security, the 11th largest smart home security company in the United States, in November 2018 with the vision to become the most trusted smart home security provider in America.
With your help, we aspire to provide the same peace of mind at home as we have provided on the roads for the last 100 years.

Essential Functions

  • Plan and manage SEM, paid/earned social, programmatic display, OLV, SEO, and email marketing
  • Operates on a strategic and tactical level, touching all aspects of the digital marketing roadmap including overall campaign management, messaging strategy, landing pages, A/B testing and analytics
  • Partner across the marketing organization to align marketing objectives and build integrated plans
  • Leverage knowledge of our target audiences, their interaction with digital channels and key messages to design and deploy effective digital campaigns and customer experiences
  • Build and execute campaigns from start to finish including, but not limited to, end to end campaign experience flow, landing pages and form creation
  • Rapidly experiment with multiple digital (and some offline) marketing channels to drive down cost per acquisition and increase the quantity and quality of loan applications
  • Drive continuous optimization across all facets of digital campaigns
  • Implement and monitor campaign and onsite promotion activities
  • Responsible for campaign tracking including advertising pixels, 3rd party tags, audience segments, and parameter tracking
  • Partner with marketing analytics team to produce weekly, monthly, and year to date reports outlining digital campaign results and overall website analytics
  • Capture and analyze key metrics to optimize and improve ROI for all digital marketing programs
  • Ensure executional excellence by measuring efficacy of current processes and redefining or innovating new processes/procedures/protocols to ensure maximum productivity.

Knowledge/Skills/Ability

  • Experience with Hubspot, CallRail, Instpage and Google Optimize is strongly preferred
  • Proficiency with Google Analytics, Google Ads, Google Tag Manager, Google Search Console, Segment, and Facebook Business Manager is required
  • Basic knowledge of MS Office applications
  • Ability to think both strategically and tactically
  • Expert in search marketing and paid advertising
  • Demonstrated expertise in email, social media and SEO
  • Experience working with agency partners and collaborating with internal teams
  • Analytical, proactive and creative problem solver with the ability to tell campaign performance stories through data to influence future investments.

Education/Experience

  • Bachelor's degree in marketing, communications or related field or an equivalent combination of education and experience
  • 5+ years experience in a similar digital marketing role
  • Direct to consumer marketing experience
  • Demonstrated track record of campaign performance improvement
  • Entrepreneurial spirit to help share company growth initiatives.

#SAFE

Apply Today

Service Advisor

Goodyear, Arizona

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Why AAA?

  • Competitive commission plan with a weekly guarantee, monthly bonus and incentive plan
  • Exceptional benefits within 30 days of hire, to include 401k matching
  • 15 Paid Days off and no Sunday work hours
  • A free AAA Membership and numerous employee discount

DUTIES

  • First line sales agent for customers vehicles.
  • Responsible to sell and schedule vehicle repairs, write the repair orders, dispatch the job to the technician, provide estimates, sell additional repairs  as needed, and inform the customer of repair status.
  •  Required to collect payment, open and close cashier process.
  • Respond to customer concerns or complaints and escalate to management complaints the advisor  is unable to resolve.
  • Answer incoming phone calls to schedule service appointments, follow-up calls with customer regarding repair status, outbound calls to prior and/or customers  regarding service.
  • Maintain a safe and clean work area
  • Participate in ongoing training as assigned by management
  • Study technical bulletins, industry magazines, and technical web sites

COMPETENCIES:

To perform the job successfully an individual should demonstrate  the following

competencies:

  • Initiative

  • Collaboration and Teamwork

  • Accountability

QUALIFICATIONS:

  • The requirements  listed below are representative  of the knowledge, skills, and/or abilities required to successfully perform the job.
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EXPERIENCE:

  • Indicate Federal or State Requirements;  (Licensed to sell insurance products in the state, valid driver's license.)
  • Valid Arizona driver's license and current 39 month driving record.

  • Previous sales and service advisor experience required

PHYSICAL DEMANDS: 

Required by the Americans with Disabilities Act (ADA).

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk and hear, required to sit, occasionally required to stand and walk; use and to finger, handle, or feel; and reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, peripheral vision and the ability to focus. Identify specific hazards as necessary (use of chemicals, equipment, driving)

May be exposed to chemicals, pneumatic air, electrical, lifting, tripping and/or falling, drives member and/or company vehicle

#MCC

Apply Today

Insurance Sales Associate

Vacaville, California

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

AAA has immediate opportunities for motivated individuals to join our team of Insurance Sales Associates.

 

Why work for us?

  • Paid Training: $23.02 hourly paid training. Extensive training program will help ensure a seamless transition into an Insurance Agent position

  • Licensing Assistance: AAA will reimburse the costs of licensure 

  • Advancement Opportunities: Opportunity to advance within the first 90 days 

  • No Overhead Costs: W-2 structure with dedicated space in a AAA NCNU branch

  • Compensation: Generous commission structure with the ability to earn commission on every policy

  • Benefits: Medical, Dental, Vision, wellness program and more!

  • 401k Matching: $1 for $1 company match up to 6% of pay

  • Annual Incentive Plan: Eligibility to participate in AAA NCNU annual bonus plan

  • Paid Time Of: 17 days of PTO your first year + 9 Holidays annually

  • Community Impact:  24 hours provided per year designated for Volunteer work

  • Collaborative Environment: AAA will value your contribution to providing exceptional service to our members

 

Job Summary

Insurance Associates serve our Members by selling them the Property & Casualty Insurance that meets their needs. Individuals in this role are accountable for achieving assigned sales goals while providing an exceptional Member experience. Primary responsibilities include soliciting new business, serving existing insured Members, and retaining policies. Insurance Associates participate in promotions, events, marketing activities, and the cross-selling of AAA insurance products. Insurance Associates are professionals who guide our Members in the purchase of appropriate products and coverage under managerial supervision.

Essential Functions 

  • Uses sales techniques and strong product knowledge to identify customer-specific needs to generate new sales, retain existing insureds and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.

  • Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Agent’s manager.

  • Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.

  • Establishes rapport with the insured that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.

  • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.

  • Responds to customer inquiries and requests relating to insurance products and membership.

  • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.

  • Responds to customer inquiries and requests relating to insurance products and membership.

  • Researches and resolves complex customer service issues. Often assists the insured in initiating the first notice of loss on claims

 

Experience & Licenses/Certifications

  • HS Diploma or GED required

  • 2 to 4 years of sales experience preferred.

  • Insurance industry experience or knowledge preferred.

  • Knowledge of desktop systems including but not limited to Microsoft Office software applications.

  • Ability to acquire an unrestricted state issued license(s) required to place property and casualty insurance. Active required license(s) preferred.

#IA

           

Apply Today

Insurance Sales Agent

Farmington, Utah

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

We're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service. We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.


We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Why work for us?

  • Licensing Assistance – If unlicensed, AAA will reimburse the costs of licensure

  • Training – You’ll attend a thorough, comprehensive, two week training program

  • No Overhead Costs – W-2 structure with dedication space in a AAA branch

  • Benefits – Medical, Dental, Vision, wellness program and more!

  • 401k Matching – $1 for $1 company match up to 6% of pay

  • Annual Incentive Plan – Eligibility to participate in AAA annual bonus plan

  • Paid Time Off – 17 days your first year + nine holidays annually + 24 hours per year designated for volunteer work

Essential Functions:

  • Uses sales techniques and strong product knowledge to identify customer-specific needs to generate new sales, retain existing insureds and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.

  • Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Agent’s manager.

  • Conduct insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.

  • Establishes rapport with the insured that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.

  • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.

  • Responds to customer inquiries and requests relating to insurance products and membership.

  • Researches and resolves complex customer service issues. Often assists the insured in initiating the first notice of loss on claims.

Knowledge/Skills/Abilities:

  • Strong sales skills with a history of effectively developing, tracking, following up on and closing leads.

  • Advanced consultative selling techniques utilizing thorough product knowledge.

  • Knowledge of desktop systems including but not limited to Microsoft Office software applications.

Education & Experience/Licenses & Certifications:

  • High School Diploma or GED required. Bachelor's degree in a relevant field preferred.

  • 3 to 5 years of relevant sales or insurance industry work experience required.

  • Possesses or has the ability to possess active and unrestricted state issued license(s) required to place property and casualty insurance.

#MOR

Apply Today

Tow and Light Service Driver

Fairfield, California

A career with AAA Northern California, Nevada, Utah, Arizona, and Mountain West is unique, just like you.

We’re a mission-driven Member services organization. We have a saying here at AAA that we aspire to be America’s most trusted organization absolutely famous for doing the right thing. With more than four million Members, our purpose is to bring peace of mind to Members so that they can enjoy life more.

We work hard to create an environment where you can thrive and where you use your skills and talents to help us deliver legendary Member service. You’ll help have a positive impact on the diverse communities we serve, too.

AAA is known for providing exceptional products, service and experiences to our members. Our Road Service Technicians (Tow Truck Drivers) provide outstanding member experiences by ensuring our members safety on the road.

Why work for us?

  • Great Pay – $19.65/hour + a 5% increase at 6 months
  • Training – You’ll attend a thorough, comprehensive, three week training program
  • Benefits – Medical, Dental, Vision, wellness program and more!
  • 401k Matching – $1 for $1 company match up to 6% of pay
  • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan
  • Paid Time Off – Ten hours per month, ten holidays annually, one floating holiday and 24 hours per year earmarked for volunteer activities
  • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

What our Roadside Service Technicians do:

  • Driving and operating a service vehicle (i.e. loading/towing vehicles, flat tire changes, lock-out, fuel delivery services, etc.)
  • On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving
  • Utilizing on-board computer, radio communications, and mapping systems
  • Completion of daily paperwork (i.e. call-logs, battery invoices, cash receipts, etc.)
  • Inspecting and submitting maintenance reports of company vehicles for safe and efficient operation
  • Education and training. I.E.: AAA Compliance Training, RPST,TSAAC, Lock-out, PSP, Battery Service Training

Education & Experience/Licenses & Certification

  • Ability to drive a manual/automatic shift vehicle
  • Customer service skills and the ability to interact with a wide-range of people
  • Basic math skills
  • Basic automotive knowledge and at least 6 years’ experience operating a motor vehicle with a valid driver’s license
  • Basic computer knowledge
  • Bilingual communication skills a plus
  • High School Diploma or GED equivalent required
  • Vocational technical automotive training/certification or equivalent experience (preferred)
  • ASE (Automotive Service Excellence) certification(preferred)

Work Environment and Physical Requirements:

Works outdoors at vehicle sites when servicing vehicles. Lifting and carrying tires and parts, weighing up to 50 pounds, several times a day; bending, kneeling and stooping as required for service calls. Works in all weather and all traffic conditions. Vehicle recovery sites may be wet, messy and hazardous. Service Providers are required to provide a photograph for identification purposes. If needed for identification purposes, a photograph may be obtained after an offer of employment is made and accepted.   

#ERSDriver

Apply Today

Associate Brand Manager

San Ramon, California

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Job Description

AAA acquired SAFE Security, the 11th largest smart home security company in the United States, in November 2018 with the vision to become the most trusted smart home security provider in America.
With your help, we aspire to provide the same peace of mind at home as we have provided on the roads for the last 100 years.

Overall Responsibility

Reporting to the Product Manager or Director, Product Management, this role will be assigned full responsibility for a product and its business results. They will be accountable for managing product development and executing strategies and plans in partnership with cross- functional teams and external creative agencies.

Core Job Responsibilities

  • Strategy and Execution - Own Product P&L and manage key business KPIs to accomplish strategic goals.
  • Marketing Strategic Plan Development & Execution – Responsible for development and execution of annual plans including business analytics, communication, integrated marketing campaigns with both digital and traditional channels.
  • Partner internally and externally to develop and execute marketing activities that drive growth and achieve targets.
  • Competitive Intelligence – Monitor competitor activities, including pricing, promotion, new product launches, advertising.
  • Marketing Budget – Manage marketing budget, including budget tracker, PO's and invoicing.
  • Project Management – Perform ad-hoc projects as needed to support Product Marketing Manager.
  • Communication/ Networking – Guide advertising agencies and production vendors to execute communication plan; Assist in vendor negotiations and selection to control expense; prepare materials with creative agencies.

Knowledge, Skills and Abilities

  • Strategic leadership skills
  • Strong problem solving skills
  • Proficient in financial and analytical thinking and analyses
  • Clear and concise communication skills and team influencer
  • Experience managing annual marketing budgets

Education and Experience

  • College degree (MBA or Master's preferred)
  • 3-5 years related work experience
  • Retail or consumer packaged goods experience (required)

#SAFE

Apply Today

Insurance Sales Associate

Clovis, California

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

AAA has immediate opportunities for motivated individuals to join our team of Insurance Sales Associates.

 

Why work for us?

  • Paid Training: $23.00/hr during our the training period. Extensive training program will help ensure a seamless transition into an Insurance Agent position. 

  • Licensing Assistance: AAA will reimburse part of the costs of licensure 

  • Advancement Opportunities: Opportunity to advance within the first 90 days 

  • No Overhead Costs: W-2 structure with dedication space in a AAA NCNU branch

  • Compensation: Generous commission structure with the ability to earn commission on every policy. 

  • Benefits: Medical, Dental, Vision, wellness program and more!

  • 401k Matching: $1 for $1 company match up to 6% of pay

  • Annual Incentive Plan: Eligibility to participate in AAA NCNU annual bonus plan

  • Paid Time Of: 17 days of PTO your first year + 9 Holidays annually

  • Community Impact:  24 hours provided per year designated for Volunteer work. 

  • Collaborative Environment: AAA will value your contribution to providing exceptional service to our members

 

Job Summary

Insurance Sales Associates serve our Members by selling them the Property & Casualty and Roadside Assistance insurance that meets the Member’s needs. Individuals in this role are accountable for achieving assigned sales goals while providing an exceptional Member experience. Primary responsibilities include soliciting new business, serving existing insured Members, and retaining policies. Insurance Associates participate in promotions, events, marketing activities, and the cross-sell of AAA insurance products. Insurance Associates are professionals who guide our Members in the purchase of appropriate products and coverage under managerial supervision.

Essential Functions 

  • Uses sales techniques and strong product knowledge to identify customer-specific needs to generate new sales, retain existing insureds and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.

  • Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Agent’s manager.

  • Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.

  • Establishes rapport with the insured that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.

  • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.

  • Responds to customer inquiries and requests relating to insurance products and membership.

  • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.

  • Responds to customer inquiries and requests relating to insurance products and membership.

  • Researches and resolves complex customer service issues. Often assists the insured in initiating the first notice of loss on claims

 

Education & Experience/Licenses & Certification

  • High school diploma or GED required. Bachelor's degree in a relevant field preferred.

  • 2 to 4 years of sales experience preferred.

  • Insurance industry experience or knowledge preferred.

  • Knowledge of desktop systems including but not limited to Microsoft Office software applications.

  • Ability to acquire an unrestricted state issued license(s) required to place property and casualty insurance within fourteen (21) calendar days of start date. Depending on start date,  active property and casualty license(s) may be required.  

#IASales

 

Apply Today

Insurance Sales Agent

Las Vegas, Nevada

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Why work for us?

  • Licensing Assistance – If unlicensed, AAA NCNU will reimburse the costs of licensure

  • Training – You’ll attend a thorough, comprehensive, two week training program

  • No Overhead Costs – W-2 structure with dedicated space in a AAA branch

  • Benefits – Medical, Dental, Vision, wellness program and more!

  • 401k Matching – $1 for $1 company match up to 6% of pay

  • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan

  • Paid Time Off – 17 days your first year + nine holidays annually + 24 hours per year designated for volunteer work

Essential Functions:

  • Uses sales techniques and strong product knowledge to identify customer-specific needs to generate new sales, retain existing insureds and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.

  • Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Agent’s manager.

  • Conduct insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.

  • Establishes rapport with the insured that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.

  • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.

  • Responds to customer inquiries and requests relating to insurance products and membership.

  • Researches and resolves complex customer service issues. Often assists the insured in initiating the first notice of loss on claims.

Knowledge/Skills/Abilities:

  • Strong sales skills with a history of effectively developing, tracking, following up on and closing leads.

  • Advanced consultative selling techniques utilizing thorough product knowledge.

  • Knowledge of desktop systems including but not limited to Microsoft Office software applications.

Experience & Licenses/Certifications:

  • HS Diploma or GED required

  • 3 to 5 years of relevant sales or insurance industry work experience required.

  • Possesses or has the ability to possess active and unrestricted state issued license(s) required to place property and casualty insurance.

#IA

Apply Today

Insurance Sales Associate

Yuba City, California

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

AAA has immediate opportunities for motivated individuals to join our team of Insurance Sales Associates.

 

Why work for us?

  • Paid Training: $23.02 hourly paid training. Extensive training program will help ensure a seamless transition into an Insurance Agent position

  • Licensing Assistance: AAA will reimburse the costs of licensure 

  • Advancement Opportunities: Opportunity to advance within the first 90 days 

  • No Overhead Costs: W-2 structure with dedicated space in a AAA NCNU branch

  • Compensation: Generous commission structure with the ability to earn commission on every policy

  • Benefits: Medical, Dental, Vision, wellness program and more!

  • 401k Matching: $1 for $1 company match up to 6% of pay

  • Annual Incentive Plan: Eligibility to participate in AAA NCNU annual bonus plan

  • Paid Time Of: 17 days of PTO your first year + 9 Holidays annually

  • Community Impact:  24 hours provided per year designated for Volunteer work

  • Collaborative Environment: AAA will value your contribution to providing exceptional service to our members

 

Job Summary

Insurance Associates serve our Members by selling them the Property & Casualty Insurance that meets their needs. Individuals in this role are accountable for achieving assigned sales goals while providing an exceptional Member experience. Primary responsibilities include soliciting new business, serving existing insured Members, and retaining policies. Insurance Associates participate in promotions, events, marketing activities, and the cross-selling of AAA insurance products. Insurance Associates are professionals who guide our Members in the purchase of appropriate products and coverage under managerial supervision.

Essential Functions 

  • Uses sales techniques and strong product knowledge to identify customer-specific needs to generate new sales, retain existing insureds and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.

  • Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Agent’s manager.

  • Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.

  • Establishes rapport with the insured that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.

  • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.

  • Responds to customer inquiries and requests relating to insurance products and membership.

  • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.

  • Responds to customer inquiries and requests relating to insurance products and membership.

  • Researches and resolves complex customer service issues. Often assists the insured in initiating the first notice of loss on claims

 

Experience & Licenses/Certifications

  • HS Diploma or GED required

  • 2 to 4 years of sales experience preferred.

  • Insurance industry experience or knowledge preferred.

  • Knowledge of desktop systems including but not limited to Microsoft Office software applications.

  • Ability to acquire an unrestricted state issued license(s) required to place property and casualty insurance. Active required license(s) preferred.

#IA

Apply Today

Member Experience Associate

Ogden, Utah

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Essential Functions

  • Exhibits AAA guiding principles and core values
  • Performs routine sales, service and operational functions for AAA Members including; DMV, cashiering, auto travel, notary and insurance sales support, with expectations for maintaining required standards, policies and procedures
  • Understands and actively promotes products and services to achieve individual goals in support of meeting organization goals and objectives 
  • Overcomes obstacles that create barriers to Team Member or branch efforts
  • Identifies process improvement opportunities and proposes solutions
  • Acts as an agent for change while promoting AAA’s guiding principles and core values

Knowledge/Skills/Abilities

  • Demonstrates sales and service skills. Able to effectively interact, face-to-face, with new, prospective and existing Members.
  • Accuracy and comfort handling money, making change, balancing cash drawer.
  • Good computer skills, proficient in both reading and basic arithmetic.
  • Good written and verbal communication skills in person and over the phone.
  • Ability to multitask in response to requests, requirements and Member/Team Member expectations. Ability to accept feedback and correct course as necessary.

Education & Experience / Licenses & Certification

  • High school diploma or GED required
  • Two years sales or customer service experience
  • Experience working with sales and service standards and goals
  • Current  & valid Driver's License with clean history may be required
  • Bonding and fingerprinting may be required
  • P&C Licensing may also be required

Work Environment/Physical Requirements

Works in a variety of office environments where standing, walking or sitting at a desk, table or computer workstation may

be required for extended periods of time. May travel by car, plane or other form of transportation to attend business meetings or conferences. May be required to work in one or more locations in a defined service area. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

#MEA

Apply Today

Life Insurance Agent

San Rafael, California

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Essential Functions

  • Maximizes life insurance market penetration with current members and property/casualty insureds and stays vigilant for new sales opportunities. Maintains high quality production and persistency standards to assure profitable growth.  Identifies and develops sales opportunities within the community.  Follows company approved sales process in the completion of required financial, activity and sales reporting.
  • Provides life sales support and training on lead development and identification for the frontline employees, Insurance Sales Agents (P/C) and other staff who come in contact with members/ insureds.  Establishes and maintains strong working relationships with front line employees, Sales Agents and the branch management team. Notifies Agents in a timely manner of result with referred lead.  Provides leads from life insureds and other calls to Sales Agents for other products/services, i.e., membership, auto/homeowners and travel insurance.
  • Stays well-informed of changes and developments in policy and/or external practices. Attends meetings to obtain information, provide input, keep lines of communication open, stay updated and offer sales ideas when appropriate.  Keeps current in industry; maintains continuing education for licensure.
  • Develops annual business plan with input and involvement from the Life Sales Manager to meet goals and determine responsibilities, including new business life sales, quality standards, as well as building outstanding customer relationships. Reviews plan objectives and reassesses strategies to align performance relative to annual sales goals.
  • Ensures compliance with NCNU and AAA Life and regulations, as well as external regulations

Knowledge/Skills/Abilities

  • Strong interpersonal, presentation and communication skills needed to interact with staff, members and insureds effectively
  • Ability to cultivate relationships with peers and staff; educates staff to make referrals to Life Insurance
  • Agents
  • Computer skills in basic software applications, and navigating business applications specific to life insurance
  • Demonstrated skills in selling life insurance and annuities; Skills to develop, track and effectively follow up on leads (preferred)
  • Strong knowledge in sales techniques, life product line illustrations, features and benefits (preferred)
  • Demonstrated skills in prospecting and lead generation abilities (preferred)
  • Bilingual communication skills (preferred)

Education & Experience / Licenses & Certification

  • High School Diploma or GED
  • Valid Automobile Operator's License
  • Active State Resident Life Insurance License
  • Bachelor's degree in related area or an equivalent combination of education and experience
  • (preferred)
  • 1+ years experience in Life Insurance and/or Annuity Sales (preferred)
  • CLU, ChFC and/or LUTCF Designations (preferred)

Work Environment/Physical Requirements

Works in an office environment sitting at a desk, table or computer workstation for extended periods of time.  May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

Apply Today

Certified Auto Technician

Goodyear, Arizona

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

We're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service. We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members. We're community minded, and celebrate the growth, development and successes of our diverse Team Members. Whether you’re just starting your journey or looking to grow your career, we’ll support you every step of the way.

Why AAA?

  • Competitive commission plan with a weekly guarantee, monthly bonus and incentive plan
  • Exceptional benefits within 30 days of hire, to include 401k matching
  • 15 Paid Days off and no Sunday work hours
  • A free AAA Membership and numerous employee discount

JOB DUTES:

  • Competitive commission plan with a weekly guarantee, monthly bonus and incentive plan
  • Exceptional benefits within 30 days of hire, to include 401k matching
  • 15 Paid Days off and no Sunday work hours
  • A free AAA Membership and numerous employee discount
  • Successfully complete automotive service and repair work qualified to preform.  
  • Perform work according to safety guidelines.  
  • Complete vehicle inspection form and vehicle diagnostic form and submit to service advisor.  
  • Complete documentation of repair work completed.
  • Advises service advisor of change in a vehicles status. Inspect vehicles for additional needed repairs or maintenance and recommend them to the service advisors for sale to customers.
  • Responsible to maintain a safe and clean work area.  
  • Participate in ongoing training as assigned by management.
  • Study technical bulletins, industry magazines, and technical web sites. 

CERTIFICATIONS, LICENSES, REGISTRATIONS:

  • Valid Arizona driver’s license and current 39 month driving record. 
  • 2 ASE Certifications required or equivalent experience.
  • Candidates will be considered if there certifications have expired within the last two years. 
  • Candidate will be required to re-certify in at least two areas at the next testing cycle as a condition of employment. 

EDUCATION AND EXPERIENCE:

  • Technical Training
  • 3-5 years experience

PHYSICAL DEMANDS:

Required by the Americans with Disabilities Act (ADA).
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions o this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk and hear, required to sit, occasionally required to stand and walk; use and to finger, handle, or feel; and reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, peripheral vision and the ability to focus. Identify specific hazards as necessary (use of chemicals, equipment, driving).

May be exposed to chemicals, pneumatic air, electrical, lifting, tripping and/or falling, drives member and/or company vehicle.

Apply Today

Insurance Sales Associate

Fresno, California

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Why work for us?

  • Paid Training: $20.49 hourly paid training. Extensive training program will help ensure a seamless transition into an Insurance Agent position. 

  • Licensing Assistance: AAA provides/ will reimburse the costs of licensure 

  • Advancement Opportunities: Opportunity to advance within the first 90 days 

  • No Overhead Costs: W-2 structure with dedication space in a AAA NCNU branch

  • Compensation: Generous commission structure with the ability to earn commission on every policy. 

  • Benefits: Medical, Dental, Vision, wellness program and more!

  • 401k Matching: $1 for $1 company match up to 6% of pay

  • Annual Incentive Plan: Eligibility to participate in AAA NCNU annual bonus plan

  • Paid Time Off: 17 days of PTO your first year + 9 Holidays annually

  • Community Impact:  24 hours provided per year designated for Volunteer work. 

  • Collaborative Environment: AAA will value your contribution to providing exceptional service to our members

 

Job Summary

Insurance Associates serve our Members by selling them the Property & Casualty and Roadside Assistance insurance that meets the Member’s needs. Individuals in this role are accountable for achieving assigned sales goals while providing an exceptional Member experience. Primary responsibilities include soliciting new business, serving existing insured Members, and retaining policies. Insurance Associates participate in promotions, events, marketing activities, and the cross-sell of AAA insurance products. Insurance Associates are professionals who guide our Members in the purchase of appropriate products and coverage under managerial supervision.

Essential Functions 

  • Uses sales techniques and strong product knowledge to identify customer-specific needs to generate new sales, retain existing insureds and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.

  • Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Agent’s manager.

  • Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.

  • Establishes rapport with the insured that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.

  • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.

  • Responds to customer inquiries and requests relating to insurance products and membership.

  • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.

  • Responds to customer inquiries and requests relating to insurance products and membership.

  • Researches and resolves complex customer service issues. Often assists the insured in initiating the first notice of loss on claims

 

Education & Experience/Licenses & Certifications

  • High School Diploma or GED required. Bachelor's degree in a relevant field preferred.

  • 2 to 4 years of sales experience preferred.

  • Insurance industry experience or knowledge preferred.

  • Knowledge of desktop systems including but not limited to Microsoft Office software applications.

  • Ability to acquire unrestricted state issued license(s) required to place property and casualty insurance. Active required license(s) preferred.

#IA

           

Apply Today

Travel Sales Counselor

Manteca, California

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

We're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service. We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members. We're community minded, and celebrate the growth, development and successes of our diverse Team Members.

Whether you’re just starting your journey or looking to grow your career, we’ll support you every step of the way.

Essential Functions:

  • Sells International & Domestic vacation packages, cruises, tours, hotel, car rental, rail and air travel
  • Owns the relationship with the member from beginning to end of each travel related transaction
  • Researches, evaluates and compares appropriate AAA Travel Partner packages to match up with member needs for  the purpose of “delivering exceptional member experiences” in every transaction
  • Stays current with world events and latest travel industry developments and trends, and provides relevant information to members
  • Processes and interprets travel documents for members purchasing travel products with AAA and inform them of governmental requirements
  • Investigates and responds to travel-related member questions/complaints, and recommends solutions
  • Initiates contact with members and past customers to prospect for new business and encourages repeat business
  • Maintains minimum production goals in the following areas: Travel sales, sales of Travel Partner and proprietary products (i.e. Sojourns, AAA Vacations)
  • Cross-sells products and services (e.g., insurance (P&C, Life), new membership accounts, etc.)

Knowledge/Skills/Abilities:

  • Ability to clearly communicate (verbal and written) in English
  • Basic computer (e.g., Microsoft Word, Outlook, etc.) and industry specific applications (e.g., Galileo, VAX, etc.) and telephone skills
  • GDS experience required (Apollo/Galileo/Travelport)
  • Detailed knowledge of travel products
  • Knowledge of worldwide geography, the ability to read and interpret maps and brochures
  • Self-motivated sales drive and documented sales success
  • Ability to work efficiently both independently and as part of a team
  • Bilingual communication skills are a plus

Education & Experience / Licenses & Certifications:

  • HS Diploma or GED required
  • 2 years of recent experience selling international and domestic travel services
  • Travel Institute certification as “CTA, CTC, or CTIE” preferred

Work Environment/Physical Requirements:

Works in an office environment sitting at a desk, table or computer workstation for extended periods of time. May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 70-80 percent of the time spent on the job involves the use of a personal computer.

Apply Today

Tow/Battery Light Service Driver

Sparks, Nevada

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

[This position is for the Truckee Territory]

We're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service.

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. 

We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
 

Why work for us?

  • Great base Pay at $19.65/hr and up to a 35% monthly bonus! 

  • Training – You’ll attend a thorough, comprehensive, three week training program

  • Benefits – Medical, Dental, Vision, wellness program and more!

  • 401k Matching – $1 for $1 company match up to 6% of pay

  • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan

  • Paid Time Off – Ten hours per month, ten holidays annually, one floating holiday and 24 hours per year earmarked for volunteer activities

  • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

What our Roadside Service Technicians do:

  • Driving and operating a service vehicle (i.e. loading/towing vehicles, flat tire changes, lock-out, fuel delivery services, etc.)

  • On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving

  • Utilizing on-board computer, radio communications, and mapping systems

  • Completion of daily paperwork (i.e. call-logs, battery invoices, cash receipts, etc.)

  • Inspecting and submitting maintenance reports of company vehicles for safe and efficient operation

  • Education and training. I.E.: AAA Compliance Training, RPST,TSAAC, Lock-out, PSP, Battery Service Training

Education & Experience/Licenses & Certification

  • Ability to drive a manual/automatic shift vehicle

  • Customer service skills and the ability to interact with a wide-range of people

  • Basic math skills

  • Basic automotive knowledge and at least 6 years’ experience operating a motor vehicle with a valid driver’s license

  • Basic computer knowledge

  • Bilingual communication skills a plus

  • High School Diploma or GED equivalent required

  • Vocational technical automotive training/certification or equivalent experience (preferred)

  • ASE (Automotive Service Excellence) certification(preferred)

Work Environment/Physical Requirements

Works outdoors at vehicle sites when servicing vehicles. Lifting and carrying tires and parts, weighing up to 50 pounds, several times a day; bending, kneeling and stooping as required for service calls. Works in all weather and all traffic conditions. Vehicle recovery sites may be wet, messy and hazardous.  Service Providers are required to provide a photograph for identification purposes.

#ERS Driver

#CHI

Apply Today

Travel Sales Counselor

San Jose, California

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Essential Functions

• Sells International & Domestic vacation packages, cruises, tours, hotel, car rental, rail and air travel

• Owns the relationship with the member from beginning to end of each travel related transaction

• Researches, evaluates and compares appropriate AAA Travel Partner packages to match up with member needs for  the purpose of “delivering exceptional member experiences” in every transaction

• Stays current with world events and latest travel industry developments and trends, and provides

relevant information to members

• Processes and interprets travel documents for members purchasing travel products with AAA and inform them of governmental requirements

• Investigates and responds to travel-related member questions/complaints, and recommends solutions

• Initiates contact with members and past customers to prospect for new business and encourages repeat business

• Maintains minimum production goals in the following areas: Travel sales, sales of Travel Partner and proprietary products (i.e. Sojourns, AAA Vacations)

• Cross-sells products and services (e.g., insurance (P&C, Life), new membership accounts, etc.)

Knowledge/Skills/Abilities

• Ability to clearly communicate (verbal and written) in English

• Basic computer (e.g., Microsoft Word, Outlook, etc.) and industry specific applications (e.g., Galileo, VAX, etc.) and telephone skills

• GDS experience required (Apollo/Galileo/Travelport)

• Detailed knowledge of travel products

• Knowledge of worldwide geography, the ability to read and interpret maps and brochures

• Strong consultative selling skills with the ability to listen to members’ needs

• Ability to identify customer needs and recommend solutions

• Self-motivated sales drive and documented sales success

• Application of good judgment and decision making

• Ability to work efficiently both independently and as part of a team

• Bilingual communication skills are a plus

Education & Experience / Licenses & Certification

• High school diploma or equivalent

• 2 years of recent experience selling international and domestic travel services (preferred)

• Travel Institute certification as “CTA, CTC, or CTIE” (preferred)

Work Environment/Physical Requirements

Works in an office environment sitting at a desk, table or computer workstation for extended periods of time.  May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 70-80 percent of the time spent on the job involves the use of a computer.

Apply Today

Insurance Sales Agent

Billings, Montana

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Essential Functions

• Uses sales techniques and strong product knowledge to identify customer-specific needs to generate new sales, retain existing insureds and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.

• Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Agent’s manager.

• Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.

• Establishes rapport with the insured that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.

• Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.

• Responds to customer inquiries and requests relating to insurance products and membership.

• Researches and resolves complex customer service issues. Often assists the insured in initiating the first notice of loss on claims.

Knowledge/Skills/Abilities

• Strong sales skills with a history of effectively developing, tracking, following up on and closing leads.

• Advanced consultative selling techniques utilizing thorough product knowledge.

• Knowledge of desktop systems including but not limited to Microsoft Office software applications.

Education & Experience/Licenses & Certification

• High school diploma or GED required. Bachelor's degree in relevant field preferred.

• 3 to 5 years of relevant insurance industry work experience required.

• Possess active and unrestricted state issued license(s) required to place property and casualty insurance.

#IASales

Apply Today

Insurance Associate

Vallejo, California

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

AAA has immediate opportunities for motivated individuals to join our team of Insurance Sales Associates.

 

Why work for us?

  • Paid Training: $23.00 during our the training period. Extensive training program will help ensure a seamless transition into an Insurance Agent position. 

  • Licensing Assistance: AAA will reimburse part of the costs of licensure 

  • Advancement Opportunities: Opportunity to advance within the first 90 days 

  • No Overhead Costs: W-2 structure with dedication space in a AAA NCNU branch

  • Compensation: Generous commission structure with the ability to earn commission on every policy. 

  • Benefits: Medical, Dental, Vision, wellness program and more!

  • 401k Matching: $1 for $1 company match up to 6% of pay

  • Annual Incentive Plan: Eligibility to participate in AAA NCNU annual bonus plan

  • Paid Time Of: 17 days of PTO your first year + 9 Holidays annually

  • Community Impact:  24 hours provided per year designated for Volunteer work. 

  • Collaborative Environment: AAA will value your contribution to providing exceptional service to our members

 

Job Summary

Insurance Associates serve our Members by selling them the Property & Casualty and Roadside Assistance insurance that meets the Member’s needs. Individuals in this role are accountable for achieving assigned sales goals while providing an exceptional Member experience. Primary responsibilities include soliciting new business, serving existing insured Members, and retaining policies. Insurance Associates participate in promotions, events, marketing activities, and the cross-sell of AAA insurance products. Insurance Associates are professionals who guide our Members in the purchase of appropriate products and coverage under managerial supervision.

Essential Functions 

  • Uses sales techniques and strong product knowledge to identify customer-specific needs to generate new sales, retain existing insureds and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.

  • Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Agent’s manager.

  • Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.

  • Establishes rapport with the insured that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.

  • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.

  • Responds to customer inquiries and requests relating to insurance products and membership.

  • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.

  • Responds to customer inquiries and requests relating to insurance products and membership.

  • Researches and resolves complex customer service issues. Often assists the insured in initiating the first notice of loss on claims

 

Education & Experience/Licenses & Certification

  • High school diploma or GED required. Bachelor's degree in a relevant field preferred.

  • 2 to 4 years of sales experience preferred.

  • Insurance industry experience or knowledge preferred.

  • Knowledge of desktop systems including but not limited to Microsoft Office software applications.

  • Ability to acquire an unrestricted state issued license(s) required to place property and casualty insurance within forty-five (45) calendar days of hire. Active required license(s) preferred.

#IASales

 

Apply Today

Lube Technician

Goodyear, Arizona

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

We're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service. We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members. We're community minded, and celebrate the growth, development and successes of our diverse Team Members. Whether you’re just starting your journey or looking to grow your career, we’ll support you every step of the way.

Why AAA?

  • Competitive commission plan with a weekly guarantee, monthly bonus and incentive plan
  • Exceptional benefits within 30 days of hire, to include 401k matching
  • 15 Paid Days off and no Sunday work hours
  • A free AAA Membership and numerous employee discount

JOB DUTIES:

  • Successfully complete automotive service and repair work qualified to preform.
  • Complete inspection form and submit to service advisor
  • Advises service advisor of change in a vehicles status. Inspect vehicles for additional needed repairs or maintenance and recommend them to the service advisors for sale to customers.
  • Maintain a safe and clean work area and assist to maintain safe and clean work areas as needed.  
  • Participate in ongoing training as assigned by management.
  • Study technical bulletins, industry magazines, and technical web sites. 

EDUCATION OR EXPERIENCE:

  • High School diploma
  • Experience 0-3 (entry)
  • Previous auto repair experience required.

CERTIFICATIONS, LICENSES, REGISTRATIONS:

  • Valid Arizona driver’s license and current clean 39 month driving record. 

WORKING CONDITIONS:

  • May be exposed to chemicals, pneumatic air, electrical, lifting, tripping and/or falling, drives member and/or company vehicle

PHYSICAL DEMANDS:

  • Required by the Americans with Disabilities Act (ADA).
  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions o this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is regularly required to talk and hear, required to sit, occasionally required to stand and walk; use and to finger, handle, or feel; and reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, peripheral vision and the ability to focus
Apply Today

Member Experience Associate

Oakland, California

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Essential Functions

  • Exhibits AAA guiding principles and core values
  • Performs routine sales, service and operational functions for AAA Members including; DMV, cashiering, auto travel, notary and insurance sales support, with expectations for maintaining required standards, policies and procedures
  • Understands and actively promotes products and services to achieve individual goals in support of meeting organization goals and objectives 
  • Overcomes obstacles that create barriers to Team Member or branch efforts
  • Identifies process improvement opportunities and proposes solutions
  • Acts as an agent for change while promoting AAA’s guiding principles and core values

Knowledge/Skills/Abilities

  • Demonstrates sales and service skills. Able to effectively interact, face-to-face, with new, prospective and existing Members.
  • Accuracy and comfort handling money, making change, balancing cash drawer.
  • Good computer skills, proficient in both reading and basic arithmetic.
  • Good written and verbal communication skills in person and over the phone.
  • Ability to multitask in response to requests, requirements and Member/Team Member expectations. Ability to accept feedback and correct course as necessary.

Education & Experience / Licenses & Certification

  • High school diploma or GED required
  • Two years sales or customer service experience
  • Experience working with sales and service standards and goals
  • Current  & valid Driver's License with clean history may be required
  • Bonding and fingerprinting may be required
  • P&C Licensing may also be required

Work Environment/Physical Requirements

Works in a variety of office environments where standing, walking or sitting at a desk, table or computer workstation may

be required for extended periods of time. May travel by car, plane or other form of transportation to attend business meetings or conferences. May be required to work in one or more locations in a defined service area. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

#MEASales

Apply Today

Member Experience Associate

Las Vegas, Nevada

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Why work for us?

  • Benefits – Access to Medical, Dental, and Vision program and more! 
  • 401k Matching – $1 for $1 company match up to 6% of pay 
  • Annual Incentive Plan – Eligibility to participate in AAA annual bonus plan 
  • Paid Time Off – Accrual of 17 PTO days your first year, nine paid holidays annually, and 24 hours earmarked for volunteer activities 

Essential Functions:

  • Exhibits AAA guiding principles and core values

  • Performs routine sales, service and operational functions for AAA Members including; DMV, cashiering, auto travel, notary and insurance sales support, with expectations for maintaining required standards, policies and procedures

  • Understands and actively promotes products and services to achieve individual goals in support of meeting organization goals and objectives 

  • Overcomes obstacles that create barriers to Team Member or branch efforts

  • Identifies process improvement opportunities and proposes solutions

  • Acts as an agent for change while promoting AAA’s guiding principles and core values

Knowledge/Skills/Abilities:

  • Demonstrates sales and service skills. Able to effectively interact, face-to-face, with new, prospective and existing Members.

  • Accuracy and comfort handling money, making change, balancing cash drawer.

  • Good computer skills, proficient in both reading and basic arithmetic.

  • Good written and verbal communication skills in person and over the phone.

  • Ability to multitask in response to requests, requirements and Member/Team Member expectations. Ability to accept feedback and correct course as necessary.

Experience & Licenses/Certifications:

  • Two years of sales or customer service experience required

  • Experience working with sales and service standards and goals

  • Current & valid Driver's License with clean history may be required

  • Bonding and fingerprinting may be required

  • P&C Licensing preferred

Work Environment/Physical Requirements:

Works in a variety of office environments where standing, walking or sitting at a desk, table or computer workstation may be required for extended periods of time. May travel by car, plane or other form of transportation to attend business meetings or conferences. May be required to work in one or more locations in a defined service area. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

Apply Today

Member Experience Supervisor

Billings, Montana

We're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service. We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members. We're community minded, and celebrate the growth, development and successes of our diverse Team Members.

Why work for us? 

  • Compensation – Competitive hourly base + incentives 

  • Benefits – Access to Medical, Dental, Vision, wellness program and more! 

  • 401k Matching – $1 for $1 company match up to 6% of pay 

  • Annual Incentive Plan – Eligibility to participate in AAA annual bonus plan 

  • Paid Time Off – Accrual of 17 PTO days per year, nine holidays annually, and 24 hours per year earmarked for volunteer activities 

Essential Functions:

  • Performs three or more sales and/or operational functions at an expert level for AAA members (DMV, cashiering, domestic travel, underwriting support) with expectations for leading and coaching team to maintain required service standards and vision and value behavior standards. Serves as first line of contact to resolve customer complaints, billing and other issues that Sales and Service Associate is incapable of resolving. 

  • Promotes products and services through cross-sales and referrals. Tracks and monitors location goals.  Responsible for team sales and service results. Function as a champion of new products and initiatives (ex: launch of new credit card).  May facilitate staff meetings or team huddles.

  • Assumes office administrative and operational duties in absence of manager.

Knowledge/Skills/Abilities:

  • Demonstrated sales and customer service skills

  • Ability to serve as front-line customer contact

  • Demonstrates team leadership and the ability to coach or lead a team, provide training and guidance to others

  • Strong written and verbal communication skills in person and over the phone

  • Accuracy and comfort handling money, making change, balancing cash drawer

  • Demonstrated personal computer skills, proficient in both reading and basic arithmetic

  • Working knowledge of financial or membership organizations and their financial operations

Education & Experience / Licenses & Certifications:

  • High School Diploma or GED required

  • Three years of sales or customer service experience in a lead capacity required

  • Experience working with sales goals required

  • Valid driver's license and fingerprinting may be required

  • P&C licensing may be required

#MEA

Apply Today

Roadside Customer Service Specialist

Clearfield, Utah

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

WHY WORK FOR US?

  • Great Pay - $14.50/hour  with the opportunity for increases when performance skill blocks are achieved

  • Training – You’ll attend a thorough, comprehensive, 6 week training program

  • Benefits – Medical, Dental, Vision, wellness program and more!

  • 401k Matching – $1 for $1 company match up to 6% of pay

  • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan

  • Paid Time Off – Ten hours per month, ten holidays annually, one floating holiday and 24 hours per year earmarked for volunteer activities

  • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

  • Onsite Gym

WHATS NEXT?

  • We utilize a video on demand interview as a way to get to know you better. The great thing about this is you have the ability to complete the interview from anywhere at anytime, giving you the control to move through our selection process faster. Completing this video on demand is the next step of the process. Once you complete your application, you will receive an email inviting you to complete our video on demand interview. Once that is completed, our recruiting team will review your video and will send you an email on next steps. PLEASE NOTE: If you do not complete the video on demand interview, we will not be able to move forward with you in this process.

 

ESSENTIAL FUNCTIONS:

  • Call Receiver’s provide courteous and professional assistance in response to members requests for Roadside Assistance in a high volume call center.

  • You must properly answer and enter information into the system for each incoming telephone call.

  • On every call you must deliver extraordinary customer service to our Members, using sound business judgment and accurately answering questions by applying department policies while using all provided resources.

  • Accurately enter all information provided by our Members to ensure proper service is rendered.

  • Set proper expectations with our Members to ensure their complete understanding of the services they will be given.

  • Demonstrate empathy when dealing with Members in high stress situations.

  • Ensure Members are fully aware of products available to them to enhance the Member’s experience for each and every Member’s individual situation. (upgrading coverage, etc.)

 

KNOWLEDGE/SKILLS/ABILITIES​:

  • Clear verbal and written communication

  • Data entry skills, typing (35 wpm minimum), computer, telephone and basic math

  • Passion for customer service

  • Ability to use a navigation system (Google maps, iOS Maps, Waze… etc.)

  • Ability to work weekends and holidays as necessitated by business and/or weather conditions

  • Ability to cope in a professional manner with a fast work pace and time pressure

#RIN

Apply Today

Insurance Associate

Redwood City, California

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

AAA has immediate opportunities for motivated individuals to join our team of Insurance Sales Associates.

 

Why work for us?

  • Paid Training: $23.00 during our the training period. Extensive training program will help ensure a seamless transition into an Insurance Agent position. 

  • Licensing Assistance: AAA provides/ will reimburse the costs of licensure 

  • Advancement Opportunities: Opportunity to advance within the first 90 days 

  • No Overhead Costs: W-2 structure with dedication space in a AAA NCNU branch

  • Compensation: Generous commission structure with the ability to earn commission on every policy. 

  • Benefits: Medical, Dental, Vision, wellness program and more!

  • 401k Matching: $1 for $1 company match up to 6% of pay

  • Annual Incentive Plan: Eligibility to participate in AAA NCNU annual bonus plan

  • Paid Time Of: 17 days of PTO your first year + 9 Holidays annually

  • Community Impact:  24 hours provided per year designated for Volunteer work. 

  • Collaborative Environment: AAA will value your contribution to providing exceptional service to our members

 

Job Summary

Insurance Associates serve our Members by selling them the Property & Casualty and Roadside Assistance insurance that meets the Member’s needs. Individuals in this role are accountable for achieving assigned sales goals while providing an exceptional Member experience. Primary responsibilities include soliciting new business, serving existing insured Members, and retaining policies. Insurance Associates participate in promotions, events, marketing activities, and the cross-sell of AAA insurance products. Insurance Associates are professionals who guide our Members in the purchase of appropriate products and coverage under managerial supervision.

Essential Functions 

  • Uses sales techniques and strong product knowledge to identify customer-specific needs to generate new sales, retain existing insureds and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.

  • Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Agent’s manager.

  • Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.

  • Establishes rapport with the insured that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.

  • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.

  • Responds to customer inquiries and requests relating to insurance products and membership.

  • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.

  • Responds to customer inquiries and requests relating to insurance products and membership.

  • Researches and resolves complex customer service issues. Often assists the insured in initiating the first notice of loss on claims

 

Education & Experience/Licenses & Certification

  • High school diploma or GED required. Bachelor's degree in a relevant field preferred.

  • 2 to 4 years of sales experience preferred.

  • Insurance industry experience or knowledge preferred.

  • Knowledge of desktop systems including but not limited to Microsoft Office software applications.

  • Ability to acquire an unrestricted state issued license(s) required to place property and casualty insurance within fourteen (14) calendar days of start date. Depending on start date,  active property and casualty license(s) may be required.  
     

#MEL

#IASales

 

Apply Today

Tow and Light Service Driver

San Rafael, California

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

A career with AAA Northern California, Nevada, Utah, Arizona, and Mountain West is unique, just like you.

We’re a mission-driven Member services organization. We have a saying here at AAA that we aspire to be America’s most trusted organization absolutely famous for doing the right thing. With more than four million Members, our purpose is to bring peace of mind to Members so that they can enjoy life more.

We work hard to create an environment where you can thrive and where you use your skills and talents to help us deliver legendary Member service. You’ll help have a positive impact on the diverse communities we serve, too.

AAA is known for providing exceptional products, service and experiences to our members. Our Road Service Technicians (Tow Truck Drivers) provide outstanding member experiences by ensuring our members safety on the road.

Why work for us?

  • Great Pay – $21.96/hour + a 5% increase at 6 months
  • Training – You’ll attend a thorough, comprehensive, three week training program
  • Benefits – Medical, Dental, Vision, wellness program and more!
  • 401k Matching – $1 for $1 company match up to 6% of pay
  • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan
  • Paid Time Off – Ten hours per month, ten holidays annually, one floating holiday and 24 hours per year earmarked for volunteer activities
  • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

What our Roadside Service Technicians do:

  • Driving and operating a service vehicle (i.e. loading/towing vehicles, flat tire changes, lock-out, fuel delivery services, etc.)
  • On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving
  • Utilizing on-board computer, radio communications, and mapping systems
  • Completion of daily paperwork (i.e. call-logs, battery invoices, cash receipts, etc.)
  • Inspecting and submitting maintenance reports of company vehicles for safe and efficient operation
  • Education and training. I.E.: AAA Compliance Training, RPST,TSAAC, Lock-out, PSP, Battery Service Training

Education & Experience/Licenses & Certification

  • Ability to drive a manual/automatic shift vehicle
  • Customer service skills and the ability to interact with a wide-range of people
  • Basic math skills
  • Basic automotive knowledge and at least 6 years’ experience operating a motor vehicle with a valid driver’s license
  • Basic computer knowledge
  • Bilingual communication skills a plus
  • High School Diploma or GED equivalent required
  • Vocational technical automotive training/certification or equivalent experience (preferred)
  • ASE (Automotive Service Excellence) certification(preferred)

Work Environment and Physical Requirements:

Works outdoors at vehicle sites when servicing vehicles. Lifting and carrying tires and parts, weighing up to 50 pounds, several times a day; bending, kneeling and stooping as required for service calls. Works in all weather and all traffic conditions. Vehicle recovery sites may be wet, messy and hazardous. Service Providers are required to provide a photograph for identification purposes. If needed for identification purposes, a photograph may be obtained after an offer of employment is made and accepted.   

#ERSDriver

Apply Today

Smart Home Lead - Installation

Tempe, Arizona

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

AAA recently acquired SafeGuard, the 11th largest smart home security company in the United States, with the vision to become the most trusted brand in this industry. Safeguard, has been Protecting Arizona families and businesses for over 50 years; we are Arizona's largest locally-operated security provider. With an A+ Better Business Bureau Ranking, we prove every day that we love being there for and helping our customers. We work hard to create an environment where you can thrive and use your skills and talents to help us deliver legendary Customer Service. You’ll help positively impact every homeowner and the communities that we serve, too.
We need a leader for our Commercial and Residential installations team.
Do you understand Customer expectations? Can you evaluate equipment specified to ensure highest level of success possible on installs? Have you performed job walks to confirm scope of work based on proposal and design?
Why work for us?
  • Great Salary - Career Paths with advancement
  • Great Benefits - Medical/Dental/Vision
  • Retirement - 401k matching up to 3%
  • Work/Life Balance - PTO 3 Weeks + 9 paid holidays
Core Job Responsibilities
  • Ensure installation is completed according to proposal, estimate, and design following Standard Operating Procedures and Protocols. Provide customer with system orientation, manufacturer documentation, and system sign-off prior to departure.
  • Develop and deliver installation as-builts to the Design Department.
  • Review, complete, and maintain various Manufacturer Training and Certifications as required.
  • Attend onsite or scheduled Manufacturer Training as required to maintain knowledge base of current and upcoming equipment used.

KNOWLEDGE AND SKILLS

  • Five or more years of experience in the Residential and Commercial Low Voltage industry with emphasis on installation, service, and design of various low voltage systems.
  • Organizational, analytical, interpersonal, and written/oral communication skills.
  • Problem solving, critical thinking, conflict resolution, risk identification and mitigation experience
  • Strong work ethic, operationally focused, detail oriented, and a team player
EDUCATION, KNOWLEDGE, SKILLS, COMPETENCIES, CERTIFICATIONS/LICENSES
  • NICET Certification, CSA Certification, Control 4 Certification, Various Manufacturing Certifications
  • Proficient computer skills to include knowledge and experience with MS Word, Excel, Outlook
  • Knowledge and competency in Local and National Electrical and Low Voltage Codes and Standards

#LYN

Apply Today

Travel Sales Counselor

Tucson, Arizona

We're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service. We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members. We're community minded, and celebrate the growth, development and successes of our diverse Team Members.

Whether you’re just starting your journey or looking to grow your career, we’ll support you every step of the way.

Essential Functions:

  • Sells International & Domestic vacation packages, cruises, tours, hotel, car rental, rail and air travel
  • Owns the relationship with the member from beginning to end of each travel related transaction
  • Researches, evaluates and compares appropriate AAA Travel Partner packages to match up with member needs for  the purpose of “delivering exceptional member experiences” in every transaction
  • Stays current with world events and latest travel industry developments and trends, and provides relevant information to members
  • Processes and interprets travel documents for members purchasing travel products with AAA and inform them of governmental requirements
  • Investigates and responds to travel-related member questions/complaints, and recommends solutions
  • Initiates contact with members and past customers to prospect for new business and encourages repeat business
  • Maintains minimum production goals in the following areas: Travel sales, sales of Travel Partner and proprietary products (i.e. Sojourns, AAA Vacations)
  • Cross-sells products and services (e.g., insurance (P&C, Life), new membership accounts, etc.)

Knowledge/Skills/Abilities:

  • Ability to clearly communicate (verbal and written) in English
  • Basic computer (e.g., Microsoft Word, Outlook, etc.) and industry specific applications (e.g., Galileo, VAX, etc.) and telephone skills
  • GDS experience required (Apollo/Galileo/Travelport)
  • Detailed knowledge of travel products
  • Knowledge of worldwide geography, the ability to read and interpret maps and brochures
  • Self-motivated sales drive and documented sales success
  • Ability to work efficiently both independently and as part of a team
  • Bilingual communication skills are a plus

Education & Experience / Licenses & Certifications:

  • HS Diploma or GED required
  • 2 years of recent experience selling international and domestic travel services required
  • Travel Institute certification as “CTA, CTC, or CTIE” preferred

Work Environment/Physical Requirements:

Works in an office environment sitting at a desk, table or computer workstation for extended periods of time. May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 70-80 percent of the time spent on the job involves the use of a personal computer.

Apply Today

Life Insurance Agent

Vallejo, California

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

We're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service. We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members. We're community minded, and celebrate the growth, development and successes of our diverse Team Members.

Essential Functions

  • Maximizes life insurance market penetration with current members and property/casualty insureds and stays vigilant for new sales opportunities. Maintains high quality production and persistent standards to assure profitable growth.  Identifies and develops sales opportunities within the community. Follows company approved sales process in the completion of required financial, activity and sales reporting.

  • Provides life sales support and training on lead development and identification for the frontline employees, Insurance Sales Agents (P/C) and other staff who come in contact with members/ insureds.  Establishes and maintains strong working relationships with front line employees, Sales Agents and the branch management team. Notifies Agents in a timely manner of result with referred lead. Provides leads from life insureds and other calls to Sales Agents for other products/services, i.e., membership, auto/homeowners and travel insurance.

  • Stays well-informed of changes and developments in policy and/or external practices. Attends meetings to obtain information, provide input, keep lines of communication open, stay updated and offer sales ideas when appropriate.  Keeps current in industry; maintains continuing education for licensure.

  • Develops annual business plan with input and involvement from the Life Sales Manager to meet goals and determine responsibilities, including new business life sales, quality standards, as well as building outstanding customer relationships. Reviews plan objectives and reassesses strategies to align performance relative to annual sales goals.

  • Ensures compliance with NCNU and AAA Life and regulations, as well as external regulations

Knowledge/Skills/Abilities

  • Strong interpersonal, presentation and communication skills needed to interact with staff, members and insureds effectively

  • Ability to cultivate relationships with peers and staff; educates staff to make referrals to Life Insurance

Agents

  • Computer skills in basic software applications, and navigating business applications specific to life insurance

  • Demonstrated skills in selling life insurance and annuities; Skills to develop, track and effectively follow up on leads (preferred)

  • Strong knowledge in sales techniques, life product line illustrations, features and benefits (preferred)

  • Demonstrated skills in prospecting and lead generation abilities (preferred)

  • Bilingual communication skills (preferred)

Education & Experience / Licenses & Certification

  • High School Diploma or GED

  • Valid Automobile Operator's License

  • Active State Resident Life Insurance License

  • Bachelor's degree in a related area or an equivalent combination of education and experience

  • (preferred)

  • 1+ years experience in Life Insurance and/or Annuity Sales (preferred)

  • CLU, ChFC and/or LUTCF Designations (preferred)

Work Environment/Physical Requirements

Works in an office environment sitting at a desk, table or computer workstation for extended periods of time.  May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

 

#LifeSales 

Apply Today

Outside Sales Insurance Agent

Scottsdale, Arizona

We're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service. We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members. ​​​We're community minded, and celebrate the growth, development and successes of our diverse Team Members. Whether you’re just starting your journey or looking to grow your career, we’ll support you every step of the way.

Why work for us?

  • Training – You’ll attend a thorough, comprehensive, two week training program at our Phoenix headquarters

  • No Overhead Costs – W-2 structure with available space in a AAA Arizona Branch

  • Compensation - Non recoverable draw or lucrative, uncapped bonus plan with first year production incentives

  • Benefits – Medical, Dental, Vision, wellness program and more!

  • 401k Matching – $1 for $1 company match up to 4% of pay

  • Annual Incentive Plan – Eligibility to participate in AAA Arizona annual bonus plan

  • Paid Time OffAccrual of 17 PTO days per year, nine holidays annually and 24 hours per year earmarked for volunteer activities

  • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Responsibilities:

  • Quote and write personal and commercial lines insurance (auto, homeowner's, life).   

  • Prospect within the community to develop new insurance business and create brand presence. Prospect from various resources.

  • Required to meeting or exceed sales goals set by management

  • Provide customer service to insurance clients.

  • Employees are required to support the lead generation initiative by providing qualified leads to other business lines of AAA Arizona that include Travel and Automotive.   

  • Maintain records, logs and files according to department and club guidelines. Demonstrate thorough and competent skills in both industry and Club computerized systems.

  • May perform other duties as assigned.

Qualifications:

  • High School Diploma or GED required

  • Minimum 3 years of experience independently selling Home and Auto Insurance required

  • Experience selling Life Insurance preferred

  • Valid Arizona Property and Casualty Insurance License

  • Valid Arizona driver's license

We’ll value your skills and experience. We’re building a performance organization with heart and developing a pipeline of tomorrow’s leaders. Your work will be enhanced with training opportunities, a mentoring program and our Promote-from-within philosophy. We celebrate our diversity and leverage the power of many minds.   

#IA Sales

Apply Today

Insurance Sales Agent

Phoenix, Arizona

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

We're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service. We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members. ​​​We're community minded, and celebrate the growth, development and successes of our diverse Team Members.

Whether you’re just starting your journey or looking to grow your career, we’ll support you every step of the way.

Why work for us?

  • Licensing Assistance – If unlicensed, AAA will reimburse the costs of licensure

  • Training – You’ll attend a thorough, comprehensive, two week training program

  • No Overhead Costs – W-2 structure with dedicated space in 2-3 AAA Club-Owned Repair Shops

  • Benefits – Medical, Dental, Vision, wellness program and more!

  • 401k Matching – $1 for $1 company match up to 4% of pay

  • Annual Incentive Plan – Eligibility to participate in AAA annual bonus plan

  • Paid Time Off – 17 days your first year + nine holidays annually + 24 hours per year designated for volunteer work

Essential Functions:

  • Uses sales techniques and strong product knowledge to identify customer-specific needs to generate new sales, retain existing insureds and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.

  • Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Agent’s manager.

  • Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.

  • Establishes rapport with the insured that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.

  • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.

  • Responds to customer inquiries and requests relating to insurance products and membership.

  • Researches and resolves complex customer service issues. Often assists the insured in initiating the first notice of loss on claims.

Knowledge/Skills/Abilities:

  • Strong sales skills with a history of effectively developing, tracking, following up on and closing leads.

  • Advanced consultative selling techniques utilizing thorough product knowledge.

  • Knowledge of desktop systems including but not limited to Microsoft Office software applications.

Education & Experience/Licenses & Certifications:

  • HS Diploma or GED required.

  • 3+ years of relevant sales or insurance industry work experience required.

  • Possesses or has the ability to possess active and unrestricted state issued license(s) required to place property and casualty insurance.

Apply Today

MVD Member Experience Associate

Goodyear, Arizona

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Why work for us?

  • Benefits – Access to Medical, Dental, and Vision program and more! 
  • 401k Matching – $1 for $1 company match up to 4% of pay 
  • Annual Incentive Plan – Eligibility to participate in AAA annual bonus plan 
  • Paid Time Off – Accrual of 17 PTO days your first year, nine paid holidays annually, and 24 hours earmarked for volunteer activities 

Essential Functions:

  • Exhibits AAA guiding principles and core values

  • Performs routine sales, service and operational functions for AAA Members including; MVD, cashiering, auto travel, notary and insurance sales support, with expectations for maintaining required standards, policies and procedures

  • Understands and actively promotes products and services to achieve individual goals in support of meeting organization goals and objectives 

  • Overcomes obstacles that create barriers to Team Member or branch efforts

  • Identifies process improvement opportunities and proposes solutions

  • Acts as an agent for change while promoting AAA’s guiding principles and core values

Knowledge/Skills/Abilities:

  • Demonstrates sales and service skills. Able to effectively interact, face-to-face, with new, prospective and existing Members.

  • Accuracy and comfort handling money, making change, balancing cash drawer.

  • Good computer skills, proficient in both reading and basic arithmetic.

  • Good written and verbal communication skills in person and over the phone.

  • Ability to multitask in response to requests, requirements and Member/Team Member expectations. Ability to accept feedback and correct course as necessary.

Experience & Licenses/Certifications:

  • Minimum one year of MVD customer service experience required

  • Experience working with sales and service standards and goals

  • Current & valid Driver's License with clean history may be required

  • Bonding and fingerprinting may be required

  • Active AZ MVD Certification required

  • P&C Licensing may be required

Work Environment/Physical Requirements:

Works in a variety of office environments where standing, walking or sitting at a desk, table or computer workstation may be required for extended periods of time. May travel by car, plane or other form of transportation to attend business meetings or conferences. May be required to work in one or more locations in a defined service area. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

#MEA

Apply Today

Service Advisor-2

Tucson, Arizona

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

We're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service. We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members. We're community minded, and celebrate the growth, development and successes of our diverse Team Members.

The Service Advisor is the first line sales and customer relations representative that is responsible for revenue sales goals, quality and customer relations.  Works to resolve customer concerns regarding vehicle repairs and maintenance, and collection of payment for services performed.

Why AAA?

  • Competitive commission plan with a weekly guarantee, monthly bonus and incentive plan

  • Exceptional benefits within 30 days of hire, to include 401k matching

  • 15 Paid Days off and no Sunday work hours

  • A free AAA Membership and numerous employee discounts

What You’ll Do.

  • First line sales agent for customers’ vehicles

  • Responsible to sell and schedule vehicle repairs, write the repair orders, dispatch the job to the technician, provide estimates, sell additional repairs  as needed, and inform the customer of repair status

  • Required to collect payment, open and close cashier process

  • Respond to customer concerns or complaints and escalate to

  • Management complaint the advisor is unable to resolve

  • Answer incoming phone calls to schedule service appointments, follow-up calls with customer regarding repair status, outbound calls to prior and/or customers regarding service

  • Maintain a safe and clean work area and assist to maintain safe and clean work areas as needed

  • Participate in ongoing training as assigned by management. Study technical bulletins, industry magazines, and technical web sites


 

What You’ve Done.

  • 2+ years previous Sales and Service Advisor experience required

  • Ability to demonstrate basic automotive repair knowledge

  • Valid Arizona driver's license and current 39 month driving record

Apply Today

Inventory Control Specialist

Phoenix, Arizona

A career with AAA Northern California, Nevada, Utah, Arizona, and Mountain West is unique, just like you.

We’re a mission-driven Member services organization. We have a saying here at AAA that we aspire to be America’s most trusted organization absolutely famous for doing the right thing. With more than four million Members, our purpose is to bring peace of mind to Members so that they can enjoy life more.

Duties

We work hard to create an environment where you can thrive and where you use your skills and talents to help us deliver legendary Member service. You’ll help have a positive impact on the diverse communities we serve, too.

Responsible for daily processing of auto glass transactions and/or cash receipts, and inventory status.  Required daily functions may include: ordering auto glass replacement supplies, auditing sales, recording and reconciling receipts, processing vendor payments, and return credits.  Maintain vendor price files and updating special pricing on purchase orders. 

Maintain inventory of auto glass and non-glass parts including ordering and managing stock levels.

Manages promotions items including inventory tracking, and mailing process.

Other Duties as assigned.

Education and Experience

High School Diploma Required

3-5 years experience

General accounting, inventory control, and billing processes.  
Auto glass industry experience preferred
Computer proficient with intermediate MS Office skills.  Must have strong Excel skills.

We’ll value your skills and experience. We’re building a performance organization with heart and developing a pipeline of tomorrow’s leaders. Your work will be enhanced with training opportunities, a mentoring program and our Promote-from-within philosophy. We celebrate our diversity and leverage the power of many minds.   

Apply Today

Manager, Auto Center

Peoria, Arizona

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

This role is responsible for the execution of Club-Owned Repair strategy. Representing the brand to the marketplace, reinforcing the trust and integrity it represents. This includes delivering amazing Member Experience every time by recruiting and developing talent in all roles of the store(s). Exceeding revenue targets by generating customer referrals and forming strategic partnerships with Branch Operations and tow providers. Coaching and training to ensure quality of service and effectiveness of repair work. Disciplined business management of P&L with full oversight of income and expense. Ensuring safety and compliance in all aspects of the business of auto repair as set forth by leadership, local and State governance.

Essential Functions

  • Develops strategic and tactical plans for business expansion opportunities. This includes preparing annual budgets and business plans, additional financial, market and business analysis as needed.
  • Responsible for executing behavioral tactics to achieve established goals.
  • Works closely with Emergency Road Service and AAA Managers to ensure effective support of repair operations.
  • In partnership with leadership, develop marketing campaigns, promotional copy and tracks success.
  • Collaboratively supports others lines of business to develop and coordinate opportunities to maximize COR’s exposure and supports cross-sell product opportunities.
  • Plans, recruits and selects the talent required to grow the business.
  • Provides active, engaged leadership through behavioral coaching and mentoring.
  • Conducts performance evaluation and performance management activities for employees.
  • Champion of Team Member engagement ensuring all Team Members understand how their work is connected and important to corporate strategy.
  • Understands and manages to a profit and loss statement.
  • Manages activities to drive results.
  • Reviews metrics to determine efficiencies and recommend products, solutions and best practices.
  • Responsible for large vendor relationships and commercial business offers.

Knowledge/Skills/Abilities

  • Highly developed leadership skills, quantitative and analytical skills with a proven ability to make data-driven decisions
  • Ability to communicate effectively - verbal and written.
  • Strong change management skills and the ability to operate in an environment of ambiguity.
  • Ability to work cross-functionally across many business units and functions.
  • Financial management experience, proficient math skills and adept at statistical analysis.
  • Ability to write and execute business and financial plans.
  • Working knowledge of Microsoft Office products.
  • Automotive/mechanical background (preferred).
  • 5+ years Industry experience in providing repair, maintenance, and/or emergency road services for passenger and/or commercial vehicles (preferred).
  • 5+ years management or leadership experience (Does not have to be in addition to 5+ years industry experience, above).
  • Bachelor's degree in related area or an equivalent combination of education and experience (preferred).
  • ASE Certification (preferred).
  • Knowledge of equipment/tool operation and diagnostic/repair procedures (preferred).
  • Ability to drive vehicles equipped with manual transmission (preferred).
Apply Today

Senior Editor - Content

Walnut Creek, California

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Why Work for us:

·        Impact. Play a key role in innovating the future of auto repair while reinventing AAA and the value propositions we deliver to over 6 Million Members.

·        Development. Our team is designed to grow business and business leaders. We intend for you to demonstrate your capabilities and leadership skills and earn rapid advancement.

·        Recognition. We offer a competitive total compensation package including salary, performance bonus, benefits, and 401(k) company match and discretionary contributions.

·        Lifestyle. We do honorable work, and we practice our values: humility, integrity, teamwork, and service.

The Senior Editor – Content will help the overall Content Marketing team – under direct supervision of our Editor-in-Chief/Lead Editor and in collaboration/coordination with our Managing Editor and Digital Content Lead – oversee and direct our content creation process.  In this role you will help us maintain consistency, readability, and accuracy of our branded content across multiple touch points (our high-profile Via Magazine in print and digital form; emails; website; etc.) while accelerating its quality and engagement.

You’ll need to be an idea generator that has a keen eye not just for detail but more importantly for the difference between great content that is relevant, original, and impactful versus content that falls short.  You must recognize the evolution that is taking place in the content creation and deployment world, and have an insatiable thirst and desire to push-the-envelope for content that enhances our AAA Member’s experience with our brand.

Given the shifts taking place from print to web and digital editorial work and publishing, your ability to adapt and create between these worlds will be crucial. At the current time the anticipated splits of time spent in any given month across the various content creation channels is 75% Via (print, digital, Web, email), and 25% other related projects.

Responsibilities

Overseeing and ensuring the development of great content – in written and visual form, and across the offline and online worlds (including how people digest such content across devices) – is truly job #1.  From idea conceptualization and brainstorming to well-crafted content, right through to its publishing, you’ll need to lend your expertise to help us identify interesting and engaging story lines that will captivate and pull in our Members (and like-kind prospects).

In this capacity, you’ll need the ability to shift gears between individual contributor to team player, sometimes taking on the end-to-end role of content creation with a modest amount of direction, and other times mentoring, managing, and motivating internal and external (contracted contributors) resources to bring about great content. 

This role is a highly-collaborative one, working with outside writers and cross-functional internal teams in the formulation of content. There will be times when you’ll interact with the greater marketing team to tailor and optimize content for SEO purposes, concurrent with similar development work with stakeholders in our lines of business to determine the most appropriate content for all the various touch points utilized at AAA to reach our Members while attracting new customers.

Our Club is also very interested in finding more opportunities to syndicate our content to other AAA Clubs, as well as curating some of their content for our purposes. As such, you’ll be part of a small team that engages in discussions with our sister Clubs to determine what the best path is to accomplish such initiatives.

Additional roles and project work will be assigned by the Editor-in-Chief, aligned with the greater good of our Content Marketing initiatives, thereby helping to further advance the world-class content creation that AAA is known for. These would include but are not limited to:

  • Managing teams of freelance writers and producers (print and digital) to support our content requirements;
  • Planning editorial calendars for Via (print and digital, plus Via emails) and coordinating those with the greater content team (which also includes the Via advertising sales team);
  • Partnering internally with the content, brand, and product marketing teams on special projects that leverage our great content across online and offline channels; and
  • Accumulating and reporting-out on article/content performance as measured by various analytical tools used by AAA.

Requirements

  • Education: A Bachelor’s degree is mandatory (Master’s preferred) in English, Journalism, Public Relations, Communications, Marketing, or similar related field.
  • Experience: You need to have at least 10 years of working experience, the majority of which should be in a content creation and editing position that incorporated a true editorial focus, with some interaction with marketing communications requests. Your experience should be weighted 50/50 between offline and online content development work.
  • Communication Skills: You’ll need to display exceptional communication skills, both in written and in verbal form, given the regular interactions required with internal line of business stakeholders and the greater content team, as well as with outside collaborators/contributors.  Your ability to facilitate the duties of this position through efficient and effective communications – that are clear, concise, and unambiguous – will be a key contributing factor to your success here at AAA.
  • Computing Skills: You’ll need to be extremely comfortable and competent in using either the Microsoft Office or Google suite of productivity tools, and you get extra credit if you are also competent in using the Adobe Creative Suite applications.
  • Creativity Skills: You’ll bring your high level of creative and concepting skills to work each day, utilizing those skills to develop engaging and captivating stories and content that is appealing to our target audiences. The ideal candidate is someone who thrives in taking ideas and raw information, processing it into something new, different, smart, and captivating.
  • Interpersonal & People Skills: You are self-motivated, can inspire others, work efficiently and effectively, are as comfortable one-on-one as you are in group settings, are able to work independently and in collaboration with others, can take feedback and critiques without taking it personally, are comfortable with minimal supervision while owning the responsibility and accountability for your work, have a constant thirst for knowledge, are adaptive to change, and possess genuine people skills that enable you to establish healthy working relationships with your team and the greater AAA team.

#corporate

Apply Today

Branch Insurance Agent

Tucson, Arizona

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Why work for us?

  • Licensing Assistance – If unlicensed, AAA will reimburse the costs of licensure

  • Training – You’ll attend a thorough, comprehensive, two week training program

  • No Overhead Costs – W-2 structure with dedicated space in a AAA branch

  • Benefits – Medical, Dental, Vision, wellness program and more!

  • 401k Matching – $1 for $1 company match up to 4% of pay

  • Annual Incentive Plan – Eligibility to participate in AAA annual bonus plan

  • Paid Time Off – 17 days your first year + nine holidays annually + 24 hours per year designated for volunteer work

Essential Functions:

  • Uses sales techniques and strong product knowledge to identify customer-specific needs to generate new sales, retain existing insureds and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.

  • Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Agent’s manager.

  • Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.

  • Establishes rapport with the insured that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.

  • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.

  • Responds to customer inquiries and requests relating to insurance products and membership.

  • Researches and resolves complex customer service issues. Often assists the insured in initiating the first notice of loss on claims.

Knowledge/Skills/Abilities:

  • Strong sales skills with a history of effectively developing, tracking, following up on and closing leads.

  • Advanced consultative selling techniques utilizing thorough product knowledge.

  • Knowledge of desktop systems including but not limited to Microsoft Office software applications.

Education & Experience/Licenses & Certifications:

  • HS Diploma or GED required.

  • 3+ years of relevant sales and insurance industry work experience required.

  • Possesses or has the ability to possess active and unrestricted state issued license(s) required to place property and casualty insurance.

#IA

Apply Today

Sr. Accounting Analyst

Phoenix, Arizona

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

SENIOR ACCOUNTING ANALYST

AAA…we're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service. We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.  We're community minded, and celebrate the growth, development and successes of our diverse Team Members.  Whether you’re just starting your journey or looking to grow your career, we’ll support you every step of the way.

Why Work for us:

·        Impact. Play a key role in innovating the future of auto repair while reinventing AAA and the value propositions we deliver to over 6 Million Members.

·        Development. Our team is designed to grow business and business leaders. We intend for you to demonstrate your capabilities and leadership skills and earn rapid advancement.

·        Recognition. We offer a competitive total compensation package including salary, performance bonus, benefits, and 401(k) company match and discretionary contributions.

·        Lifestyle. We do honorable work, and we practice our values: humility, integrity, teamwork, and service.

Our Senior Accounting Analyst will be responsible for a variety of accounting services tasks including account reconciliation, preparing financial exhibits and reports, ensuring compliance with company procedures. Uses professional concepts to complete work and resolve problems of moderate scope and complexity. Role requires in-depth systems knowledge that will enable the individual to take a lead role in the implementation of software tools within the finance function. Conducts and documents operational, product, and financial activities within a business unit, relying on experience and judgment to plan and accomplish goals. Supports overall business strategy and corporate objectives by performing analysis to identify business needs and assist in formulating solutions to business problems or processes.

Essential Functions

• Collects operational and financial data, conducts research and preforms complex analysis.

• Determines possible implications on various departments and offers recommendations for process and system optimization.

• Reviews and analyzes the business units’ operational financial reporting needs.

• Develops and prepares relatively complex Product and Operational reports for management.

• Performs financial variance and trending analysis. Supports findings with research, statistical analysis, rationale, and other related activities for use in management decisions. These include financial and analytical models for decision making.

• Monitors, controls, reconciles and maintains financial activity and balances of accounts. Ensures transactions are posted to proper accounts.

• Identifies, researches and corrects questionable transactions. Ensures sub-systems transactions are recorded correctly and transmitted to the GL correctly.

• May provide complex reconciliations and analyses in preparation of information to support both external and internal audit review and prepares recommendations for changes as needed.

• Provides, acquires and exchanges reconciliation information with business partners. Acts as a liaison and provides coaching to the business partners to facilitate quality of reconciliations.

• Resolves escalated and/or complicated customer inquiries and concerns. Brings unresolved issues to management with recommendation on how to proceed.

• Prepares a variety of management reports and analyses to include summaries of financial transactions, new services or procedures/policies.

• May participate in Accounting Services projects to include the development of new systems, products and entities. Documents processes and procedures for a variety of activities and workflows.

• May act as lead for operational staff.  Acts as a resource on more complex processing issues, researching financial discrepancies and escalating customer and vendor concerns as necessary.

Knowledge/Skills/Abilities

• Knowledge of insurance/travel/members business practices and procedures as related to financial accounting and/or statutory requirements

• Knowledge of Generally Accepted Accounting Principles

• Sound analytical and organizational skills

• Sound skills in Workday, Excel, Word and Access

• Excellent oral and written communication skills

• Skills to prepare and present materials to all levels within origination

Education & Experience / Licenses & Certification

• Bachelor's degree with emphasis on Business Administration, Finance or Accounting or equivalent experience

• 5 to 7 years of relative accounting experience with some direct experience as a business systems analyst.

Apply Today

Senior Accountant

Walnut Creek, California

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Why Work for us:

  • Impact. Play a key role in innovating the future of auto repair while reinventing AAA and the value propositions we deliver to over 6 Million Members.
  • Development. Our team is designed to grow business and business leaders. We intend for you to demonstrate your capabilities and leadership skills and earn rapid advancement.
  • Recognition. We offer a competitive total compensation package including salary, performance bonus, benefits, and 401(k) company match and discretionary contributions.
  • Lifestyle. We do honorable work, and we practice our values: humility, integrity, teamwork, and service.

The Senior Accountant role will play an integral part in all aspects of accounting operations including having a key role in the close process. There will also be ample opportunities to work on strategic growth projects as AAA continues to grow. The ideal candidate will be someone who will roll up their sleeves to execute accounting operations and contribute to the implementation of more efficient processes. The Senior Accountant should enjoy a fast-paced environment, be a team player and have an excellent ability to prioritize individual and team objectives.

Responsibilities

  • Execute on all aspects of accounting operations, including but not limited to A/P, A/R, fixed assets, prepaids, general ledger, and revenue recognition
  • Prepare monthly expense accruals
  • Experience with general ledger functions and the month-end/year end close process including the review and posting of journal entries, and the review and approval of reconciliations
  • Support internal and external audits
  • Assist with researching and resolving technical accounting issues
  • Assist with the development and improvement of internal controls and processes
  • Ad hoc analyses and projects as needed

Qualifications

  • Bachelor’s degree in Accounting, Finance or related field
  • Combination of Big 4 CPA firm background and industry experience preferred
  • 5-8 years of accounting experience, with increasing levels of responsibilities
  • Hands-on approach, extremely detail oriented
  • Strong understanding of GAAP accounting concepts
  • Advanced knowledge of Excel, including pivot tables and v-lookup
  • Ability to thrive in a fast-paced, growing environment; requires strong multi-tasking skills and the flexibility to quickly switch between tasks
  • Excellent verbal and written communication skills
  • Workday experience is a plus

We will value your skills and experience. We are building a performance organization with heart and developing a pipeline of tomorrow’s leaders. Your work will be enhanced with training opportunities, a mentoring program and our Promote-from-within philosophy. We celebrate our diversity and leverage the power of many minds.

Apply Today

Member Experience Associate

Gilbert, Arizona

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Why work for us?

  • Benefits – Access to Medical, Dental, and Vision program and more! 
  • 401k Matching – $1 for $1 company match up to 4% of pay 
  • Annual Incentive Plan – Eligibility to participate in AAA annual bonus plan 
  • Paid Time Off – Accrual of 17 PTO days your first year, nine paid holidays annually, and 24 hours earmarked for volunteer activities 

Essential Functions:

  • Exhibits AAA guiding principles and core values

  • Performs routine sales, service and operational functions for AAA Members including; DMV, cashiering, auto travel, notary and insurance sales support, with expectations for maintaining required standards, policies and procedures

  • Understands and actively promotes products and services to achieve individual goals in support of meeting organization goals and objectives 

  • Overcomes obstacles that create barriers to Team Member or branch efforts

  • Identifies process improvement opportunities and proposes solutions

  • Acts as an agent for change while promoting AAA’s guiding principles and core values

Knowledge/Skills/Abilities:

  • Demonstrates sales and service skills. Able to effectively interact, face-to-face, with new, prospective and existing Members.

  • Accuracy and comfort handling money, making change, balancing cash drawer.

  • Good computer skills, proficient in both reading and basic arithmetic.

  • Good written and verbal communication skills in person and over the phone.

  • Ability to multitask in response to requests, requirements and Member/Team Member expectations. Ability to accept feedback and correct course as necessary.

Experience & Licenses/Certifications:

  • HS Diploma or GED required
  • Two years of sales and customer service experience required. MVD customer service experience preferred.

  • Experience working with sales and service standards and goals

  • Current & valid Driver's License with clean history may be required

  • Bonding and fingerprinting will be required

  • Active AZ MVD Certification preferred. Ability to obtain AZ MVD Certification required

  • P&C Licensing may be required

Work Environment/Physical Requirements:

Works in a variety of office environments where standing, walking or sitting at a desk, table or computer workstation may be required for extended periods of time. May travel by car, plane or other form of transportation to attend business meetings or conferences. May be required to work in one or more locations in a defined service area. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

#MEA

Apply Today

Home Security Installer - EAST BAY

Concord, California

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

AAA recently acquired SafeGuard, the 11th largest smart home security company in the United States, with the vision to become the most trusted brand in this industry. Safeguard, has been Protecting Arizona families and businesses for over 50 years; we are Arizona's largest locally-operated security provider. With an A+ Better Business Bureau Ranking, we prove every day that we love being there for and helping our customers. We work hard to create an environment where you can thrive and use your skills and talents to help us deliver legendary Customer Service. You’ll help positively impact every homeowner and the communities that we serve, too.
You will be part of a team that has a must win attitude matched by an unparalleled support staff. We’re looking for hardworking, self-motivated, individuals with a professional presence. You will be working with a company and a team that is second to none and we are looking for the same!
Why work for us?
  • Work Remotely - Your home base!
  • Training - Career Advancement!
  • Great Benefits - Medical/Dental/Vision
  • Retirement - 401k matching up to 3%
  • Work/Life Balance - PTO 3 Weeks + 9 paid holidays
RESPONSIBILITIES
  • Perform diagnostic evaluation of system issues and perform troubleshooting and repairs on low voltage security and home automation systems including cameras, thermostats, locks and more.
  • Install or upgrade new low voltage security and home automation systems inclusive of cameras, thermostats, door locks and more.
KNOWLEDGE AND SKILLS
  • Two or more years in a customer service industry role
  • Strong customer service communication and conflict resolution skills
  • Strong written and verbal communication skills
  • HVAC experience desired

EDUCATION, KNOWLEDGE, SKILLS, COMPETENCIES, CERTIFICATIONS/LICENSES

  • Must qualify for applicable licenses / certificates
  • The ability to use ladders, hand tools, laptop, and tablet are required.

WORKING ENVIRONMENT/ MINIMUM PHYSICAL REQUIREMENTS

This position includes primarily field work. Physical requirements include standing, sitting, bending, lifting, and climbing. Lifting will include up to 40 pounds. Extensive use of a personal computer or tablet is required. Use of hand and power tools is required on occasion.

#LYN

Apply Today

Member Care Specialist

Clearfield, Utah

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Excited​ ​to​ ​grow​ ​your​ ​career?

 We​ ​value​ ​our​ ​talented​ ​Team​ ​Members,​ ​and​ ​whenever​ ​possible​ ​strive​ ​to​ ​help​ ​them​ ​grow​ ​professionally​ ​before  recruiting​ ​new​ ​talent​ ​to​ ​our​ ​open​ ​positions.​ ​If​ ​you​ ​think​ ​the​ ​open​ ​position​ ​you​ ​see​ ​is​ ​right​ ​for​ ​you,​ ​we​ ​encourage​ ​you  to​ ​apply!

Our​ ​people​ ​make​ ​all​ ​the​ ​difference​ ​in​ ​the​ ​success​ ​of​ ​our​ ​vision​ ​to​ ​be​ ​America's​ ​most​ ​trusted​ ​organization,  absolutely​ ​famous​ ​for​ ​doing​ ​the​ ​right​ ​thing.

Seeking​ ​a​ ​passionate​ ​Member​ ​Care​ ​Specialist​ ​to​ ​serve​ ​our​ House Manager​ ​Member​s.

Just​ ​as​ ​AAA​ ​was​ ​born​ ​of​ ​disruptive​ ​forces​ ​in​ ​personal​ ​mobility​ ​120​ ​years​ ​ago​ ​with​ ​the​ ​emergence​ ​of​ ​the​ ​automobile, disruptive​ ​forces​ ​once​ ​again​ ​provide​ ​us​ ​with​ ​a​ ​tremendous​ ​opportunity​ ​for​ ​radical​ ​innovation​ ​and​ ​growth.​ ​An organization​ ​focused​ ​on​ ​service,​ ​not​ ​profits,​ ​AAA​ ​is​ ​uniquely​ ​positioned​ ​to​ ​provide preventative home maintenance to keep the members home in tip top shape. Our focus is to prevent small issues from becoming large costly fixes.  Come​ ​join​ ​our​ ​member service​ ​ ​team​ ​with​ ​an​ ​amazing​ ​culture​ ​where​ ​you​ ​can​ ​thrive​ ​and​ ​use​ ​your​ ​skills​ ​to​ ​help​ ​deliver best-in-class​ ​Member​ ​experiences​ ​and​ ​have​ ​a​ ​positive​ ​impact​ ​on​ ​the health of our members home. 

Key​ ​Responsibilities:

  • Help​ ​Members​ ​with scheduling their to-do list items

  • Walk​ ​Members​ ​through​ ​their home health report

  • Schedule the members in salesforce to the best available time

  • Resolve​ ​complex​ ​or​ ​sensitive​ ​Member​  ​issues​ ​via​ ​phone​ ​and​ ​email

Key​ ​Accountabilities:

  • Provide​ ​a​ ​best-in-class​ ​experience

  • Respond​ ​timely​ ​to​ ​Member​ ​inquiries​ ​via​ ​phone,​ ​emails,​ ​etc.

  • Create​ ​House Manager ​Members​ ​for​ ​life

What​ ​you’ll​ ​need​ ​to​ ​succeed:

  • Customer​ ​Service​ ​-​ ​Ability​ ​to​ ​deliver​ ​best-in-class​ ​experience​ ​through​ ​listening,​ ​attentiveness,​ ​patience​ ​and communication​ ​skills.

  • Problem-Solving​ ​-​ ​Identify​ ​problems,​ ​think​ ​on​ ​your​ ​feet,​ ​evaluate​ ​the​ ​options,​ ​find​ ​possible​ ​solutions,​ ​and select​ ​the​ ​best​ ​solution​ ​with​ ​the​ ​member.

  • Data​ ​Entry/Computer​ ​Skills​ ​-​ ​Proficient​ ​typing​ ​with​ ​a​ ​knowledge​ ​of​ ​basic​ ​literacy​ ​and​ ​numeracy​ ​skills​ ​in​ ​order to​ ​ ​effectively​ ​communicate​ ​via​ ​email​ ​with​ ​the​ ​member.

  • Passion​ ​and​ ​Drive​ ​-​ ​ ​Do​ ​what​ ​it​ ​takes​ ​to​ ​get​ ​the​ ​job​ ​done​ ​with​ ​the​ ​best​ ​needs​ ​of​ ​the​ ​member​ ​in​ ​mind.

Education/Experience/Training:

  • High School Diploma or GED (Required)

  • 3 years in a Member service related field (Required)

  • Bilingual Communication Skills (Preferred)

  • Experience reading maps and navigating directions (Preferred)

  • Proven ability to develop rapport via phone interactions (Preferred)

We’ll value your skills and experience. We’re building a performance organization with heart and developing a pipeline of tomorrow’s leaders. Your work will be enhanced with training opportunities, a mentoring program and our Promote-from-within philosophy. We celebrate our diversity and leverage the power of many minds.   


 

Apply Today

Treasury Analyst

Walnut Creek, California

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Why Work for us:

·        Impact. Play a key role in innovating the future of auto repair while reinventing AAA and the value propositions we deliver to over 6 Million Members.

·        Development. Our team is designed to grow business and business leaders. We intend for you to demonstrate your capabilities and leadership skills and earn rapid advancement.

·        Recognition. We offer a competitive total compensation package including salary, performance bonus, benefits, and 401(k) company match and discretionary contributions.

·        Lifestyle. We do honorable work, and we practice our values: humility, integrity, teamwork, and service.

About the Team
Join a rapidly growing Treasury team that provides thought leadership and scalable Treasury solutions in support of AAA’s fast-growing and evolving business. The team is a group of experienced professionals who are dedicated to excellence and passionate about our Members.

As a Treasury Analyst, you will be an integral part of our Treasury organization, supporting various operational responsibilities. If you consider yourself a team player, a problem solver, a self-starter; someone who is thoughtful, responsible, and intellectually curious, we would love to talk to you!

About the Role
The Treasury team is responsible for enterprise-wide cash forecasting, cash management, bank account management and debt management. This role has a unique and broad view into the company’s operations, providing extensive hands on experience and the expectation for immediate impact.

This is a newly-created role where you’ll be helping to build a world-class Treasury function. The primary focus of this role will be to develop and manage enterprise-wide liquidity programs, including short-term investing, contingent financing activities and bank strategies for AAA and its subsidiaries.

The position will work closely with the Director of Treasury and other departments such as Accounting, Legal, IT and multiple financial institutions.

Essential Functions:

  • Perform daily cash management activity, including preparing and analyzing AAA’s consolidated daily cash position, ensuring all operating entities have adequate liquidity and centralizing excess cash to maximize investments.
  • Process, verify and execute funding transfers to facilitate cash concentration, account funding and adequate liquidity.
  • Develop, monitor and maintain cash flow forecast model, ensuring adequate liquidity to meet financial obligations. Coordinate with other departments to receive and record their input. Perform variance analysis for forecast items against actual cash flows.
  • Develop management reports summarizing cash flows, other treasury activities and vendor fees.
  • Prepare compliance documents required for a credit facility.
  • Understand credit card flow and processes and facilitate new merchant authorizations.
  • Partner with Accounting to ensure all cash activity is properly posted to the general ledger.
  • Identify areas of risk and process improvement and automation opportunities.
  • Perform bank account management activity, including facilitating opening and closing of bank accounts, providing KYC documentation to banking partners, updating banking signatories, and implementing changes to banking services.
  • Partner with various internal stakeholders to develop new processes that promote strong internal controls, increase efficiency, and enable rapid scaling.
  • Provide recurring and ad-hoc support for financial reporting obligations, business planning activities, as well as compliance and audit requests.
  • Document and update Treasury policies and procedures
  • Develop and maintain cash management processes and systems compliance to meet Sarbanes-Oxley guidelines
     

Who you are:

  • Bachelor’s degree in Finance, Accounting, Economics or another business-related field required.
  • Certified Treasury Professional (CTP) preferred.
  • Fundamental accounting, liquidity management and forecasting knowledge.
  • Proficient in all Microsoft Office applications, expert skill level in Excel required.
  • Minimum two (2) years of experience in treasury/cash management or banking field.
  • Self-driven with the ability to learn quickly and operate efficiently in a complex and changing environment.
  • Excellent written and verbal communication skills, relationship building mindset, and strong organizational and problem-solving skills.




 

Apply Today

HR Business Manager

Walnut Creek, California

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Essential Functions:

  • Champion AAA culture of being the most trusted organization in America, make it your mission to help our members and communities. (e.g., driving engagement survey action plans, involvement in company sponsored community events)
  • Be  involved (visit branches, attend client meetings) provide timely and insightful data to guide decision process while providing proactive solutions using good judgment and common sense
  • Understand how everything is connected at AAA, contribute to our strategy and align actions to support it
  • Assist Leaders in planning, executing, training, and tracking developmental programs
  • Maintain positive employee relations by  creating a responsive environment and being available to facilitate open and continuous communication; Lead client group(s) through core cyclical HR processes (e.g., performance management, talent calibration, compensation and bonus planning, succession planning)
  • Offer thought-leadership and apply disciplined fact-based judgment regarding organizational and people related strategy and execution
  • Educate client groups on  HR policy and practices, emerging HR issues, including salary and geographic market ranges, performance review processes, transfers, promotions and demotions
  • Using data analytics provide the client group with analysis and recommendations including compensation, attrition, retention, absenteeism, and time-to-fill
  • Improve the employee experience, find  and develop ways to celebrate success, coach people with positive intent using performance diagnosis, organizational development and design
  • Provide coaching and counseling to management and employees in order to enhance individual
  • Support employee relations through proactive and, as necessary, reactive interventions with employees and management confidentially and fairly
  • Conduct effective, thorough and objective investigations, when necessary.  Address each incident as a coaching moment to improve client’s HR acumen and confidence
  • Participate in staffing and recruiting initiatives to develop a pipeline of leaders. Consult as required regarding decisions involving promotions, terminations, demotions, and transfers
  • Responsible for  selecting, training, coaching, counseling, and disciplining future employees in the HR department
  • Plans, recruits, selects, conducts performance evaluation, sales actions plans/coaching, and performance management activities for  employees.
  • Provide active, engaged leadership through behavioral coaching and mentoring

Knowledge/Skills/Abilities:

  • Possess excellent communication skills, conveying information with confidence and clarity
  • Deep understanding of HR functions, industry and business leadership
  • Have led  large groups through significant change utilizing effective project management and change management techniques and processes
  • A broad technical expertise in employee relations, formal investigations, staffing and retention, compensation, policy development and application, learning and education, planning and other HR processes and programs
  • Experience in a HR generalist, consulting or business partner role with staffing expertise
  • Proven background as an effective strategist and practitioner with a strong track record of successfully driving and implementing HR initiatives with functional leaders
  • Demonstrated ability to influence, evaluate and manage conflicting priorities effectively in a fast paced environment with senior level leaders
  • Flexible work style and approach based on  client needs
  • Strong analytical and problem solving skills, ability to analyze data, understand trends; develop recommendations for  action based on  the analysis
  • Strong mindset for  continuous improvement and meeting or exceeding client expectations
  • Ability  to implement process design, performance improvement, coaching, organizational design, and associated human resource services, systems and tools while monitoring progress with suitable metrics.

Education & Experience / Licenses & Certification:

  • BA/BS degree
  • MBA or Master's degree in related field preferred
  • 10 years HR business partner or generalist experience

Work Environment/Physical Requirements:

  • Works in an office environment sitting at a desk, table or computer workstation for extended periods of time
  • May travel by car, plane or other form of transportation to attend business meetings or conferences
  • Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

Competency:

  • Strategic Mindset (Proficient) Results Orientation (Expert)
  • Business Acumen & Fiscal Responsibility (Proficient) Communication (Expert)
  • Planning (Expert)
  • Process Management (Proficient)

#CORP

Apply Today

Certified Auto Technician

Peoria, Arizona

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

AZ Certified Auto Technician

We work hard to create an environment where you can thrive and where you use your skills and talents to help us deliver legendary Member service. You’ll help have a positive impact on the diverse communities we serve.

Why AAA?

  • Hourly Pay, Wrench Rate with bonus and incentive plans
  • $2500 Sign-On bonus
  • Exceptional benefits within 30 days of hire, to include 401k matching
  • 15 Paid Days off and no Sunday work hours
  • Tuition reimbursement for receiving additional ASE certifications
  • A free AAA Membership and numerous employee discounts

What You'll Do

  • Successfully complete automotive service and repair work qualified to perform
  • Perform work according to safety guidelines
  • Complete vehicle inspection form and vehicle diagnostic form and submit to service advisor Complete documentation of repair work completed
  • Advises service advisor of change in a vehicles status
  • Inspect vehicles for additional needed repairs or maintenance and recommend them to the service advisors for sale to customers
  • Responsible for maintaining a safe and clean work area
  • Participate in ongoing training as assigned by management
  • Study technical bulletins, industry magazines, and technical web sites 

What You've Done

  • 3-5 years automotive repair experience
  • 2+ ASE Certifications required or equivalent experience
  • Valid Arizona driver’s license and current 39 month driving record. 

Candidates will be considered if certifications have expired within the last 2 years. 

Candidate will be required to re-certify in at least 2 areas at the next testing cycle as a condition of employment. 

PHYSICAL DEMANDS:

Required by the Americans with Disabilities Act (ADA).
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions o this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk and hear, required to sit, occasionally required to stand and walk; use and to finger, handle, or feel; and reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, peripheral vision and the ability to focus. Identify specific hazards as necessary (use of chemicals, equipment, driving).

May be exposed to chemicals, pneumatic air, electrical, lifting, tripping and/or falling, drives member and/or company vehicle.

#MCC

Apply Today

Certified Auto Technician

Chandler, Arizona

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Why AAA?

  • Hourly Pay, Wrench Rate with bonus and incentive plans

  • $2500 Sign-On bonus

  • Exceptional benefits within 30 days of hire, to include 401k matching

  • 15 Paid Days off and no Sunday work hours

  • Tuition reimbursement for receiving additional ASE certifications

  • A free AAA Membership and numerous employee discounts

What You'll Do

  • Successfully complete automotive service and repair work qualified to perform.  Perform work according to safety guidelines.  Complete vehicle inspection form and vehicle diagnostic form and submit to service advisor.  Complete documentation of repair work completed.

  • Advises service advisor of change in a vehicles status. Inspect vehicles for additional needed repairs or maintenance and recommend them to the service advisors for sale to customers.

  • Responsible to maintain a safe and clean work area.  Participate in ongoing training as assigned by management. Study technical bulletins, industry magazines, and technical websites. 

What You've Done

  • 3-5 years automotive repair experience 

  • 2+ ASE Certifications required or equivalent experience.

  • Valid Arizona driver’s license and current 39 month driving record. 

  • Candidates will be considered if certifications have expired within the last 2 years. 

  • Candidate will be required to re-certify in at least 2 areas at the next testing cycle as a condition of employment. 

PHYSICAL DEMANDS: 

Required by the Americans with Disabilities Act (ADA).

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk and hear, required to sit, occasionally required to stand and walk; use and to finger, handle, or feel; and reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, peripheral vision and the ability to focus. Identify specific hazards as necessary (use of chemicals, equipment, driving).

May be exposed to chemicals, pneumatic air, electrical, lifting, tripping and/or falling, drives member and/or company vehicle.


#MCC

Apply Today

Sales Team Adherence Coordinator I

Clearfield, Utah

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

A career with AAA Northern California, Nevada and Utah is unique, just like you.

We’re a mission-driven Member services organization. We have a saying here at AAA that we aspire to be America’s most trusted organization absolutely famous for doing the right thing. With more than four million Members, our purpose is to bring peace of mind to Members so that they can enjoy life more.

We work hard to create an environment where you can thrive and where you use your skills and talents to help us deliver legendary Member service. You’ll help have a positive impact on the diverse communities we serve, too.

Essential Functions

• Allocates calls while balancing occupancy and meeting service level requirements

• Generates and distributes statistical reports for overall call center service levels to all levels of management

• Processes emails sent to the Real Time mailbox within 2 hours of receipt. 

• Answers phone calls from supervisors/agents for assistance on same day exceptions

• Monitors agent activity and ensures schedule adherence.  Communicate with Line of Business leaders when agents are not in compliance

• Continuously monitors and tracks service levels for all lines of business for each hour and makes recommendations or adjustments to staff and/or agents skills as needed

• Assists the Schedule Desk Analysts with weekly plans, additional hours and schedule change requests

Knowledge/Skills/Abilities

• Ability to prioritize and balance simultaneous projects in a fast paced work environment 

• Solid computer skills and knowledge of PC software applications used for word-processing and spreadsheets (e.g., Microsoft Word and Excel)

• Ability to work independently and as part of a team in a demanding environment

• Ability to quickly grasp a thorough knowledge of policies, procedures and service goals

• Solid communications skills both verbally and in written form

• Interpersonal skills and the ability to interact with employees, management and others in a professional and tactful manner

• Ability to maintain highly confidential information

Education & Experience / Licenses & Certification

• High School Diploma, GED or equivalent required.  College education credits preferred.

• 0 -2 years experience in Workforce Management preferred.

Work Environment/Physical Requirements

Works in an office environment sitting at a desk, table or computer workstation for extended periods of time. May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

Physical Demands: Requires sitting and standing for extended periods of time. Requires extensive use of a computer and repetitive hand movements in the performance of duties. Occasional lifting and carrying of material weighing up to 20 pounds may be required.

Competency

Decision Making (Intermediate)

Adaptive Learning (Proficient)

Drive and Initiative (Intermediate)

Quality Orientation (Proficient)

Dealing with Ambiguity (Intermediate)

Judgment  (Intermediate)

Independence (Intermediate)

We’ll value your skills and experience. We’re building a performance organization with heart and developing a pipeline of tomorrow’s leaders. Your work will be enhanced with training opportunities, a mentoring program and our Promote-from-within philosophy. We celebrate our diversity and leverage the power of many minds.              

Apply Today

Certified Auto Technician

Peoria, Arizona

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

AZ Certified Auto Technician

We work hard to create an environment where you can thrive and where you use your skills and talents to help us deliver legendary Member service. You’ll help have a positive impact on the diverse communities we serve.

Why AAA?

  • Hourly Pay, Wrench Rate with bonus and incentive plans
  • $2500 Sign-On bonus
  • Exceptional benefits within 30 days of hire, to include 401k matching
  • 15 Paid Days off and no Sunday work hours
  • Tuition reimbursement for receiving additional ASE certifications
  • A free AAA Membership and numerous employee discounts

What You'll Do

  • Successfully complete automotive service and repair work qualified to perform
  • Perform work according to safety guidelines
  • Complete vehicle inspection form and vehicle diagnostic form and submit to service advisor Complete documentation of repair work completed
  • Advises service advisor of change in a vehicles status
  • Inspect vehicles for additional needed repairs or maintenance and recommend them to the service advisors for sale to customers
  • Responsible for maintaining a safe and clean work area
  • Participate in ongoing training as assigned by management
  • Study technical bulletins, industry magazines, and technical web sites 

What You've Done

  • 3-5 years automotive repair experience
  • 2+ ASE Certifications required or equivalent experience
  • Valid Arizona driver’s license and current 39 month driving record. 

Candidates will be considered if certifications have expired within the last 2 years. 

Candidate will be required to re-certify in at least 2 areas at the next testing cycle as a condition of employment. 

PHYSICAL DEMANDS:

Required by the Americans with Disabilities Act (ADA).
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions o this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk and hear, required to sit, occasionally required to stand and walk; use and to finger, handle, or feel; and reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, peripheral vision and the ability to focus. Identify specific hazards as necessary (use of chemicals, equipment, driving).

May be exposed to chemicals, pneumatic air, electrical, lifting, tripping and/or falling, drives member and/or company vehicle.

#MCC

Apply Today

Member Experience Branch Manager

Daly City, California

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

A career with AAA Northern California, Nevada, Utah, Arizona, and Mountain West is unique, just like you.

We’re a mission-driven Member services organization. We have a saying here at AAA that we aspire to be America’s most trusted organization absolutely famous for doing the right thing. With more than four million Members, our purpose is to bring peace of mind to Members so that they can enjoy life more.

We work hard to create an environment where you can thrive and where you use your skills and talents to help us deliver legendary Member service. You’ll help have a positive impact on the diverse communities we serve, too.

Essential Functions

  • Champions and exhibits our guiding principles and core values of AAA
  • Recruiting, training, onboarding and development of branch Team Members
  • Individual goal setting, Team performance feedback,  evaluation and performance documentation.
  • Ensures each Team Member has an individual development plan and provides mentorship supporting their growth objectives
  • Champion of Team Member engagement ensuring all Team Members understand how their work is connected and important to corporate strategy
  • Supports building a performance organization with heart through efficient performance management, setting clear performance and career development expectations, and acting on  tough performance issues early with managerial courage.
  • Drive for results to achieve all branch objectives
  • Develops and executes against a business plan managing strategies that supports branch growth
  • Analyzes branch reports, and internal performance statistics to accurately forecast results.
  • Champion of  Community Impact developing a network of relationships within community and leading branch participation
  • Provides feedback to assist in overall process improvement, competitive positioning, and regional strategy
  • Ensures compliance with AAA policies, procedures, standards and regulations
  • Steward of all branch resources and expense budget compliance

Knowledge/Skills Abilities

  • Demonstrated track record of successful business decision making, planning, and problem solving
  • Highly developed leadership skills, quantitative and analytical skills with a proven ability to make data-driven decisions
  • Ability to work cross-functionally across many business units and functions
  • Ability to write and execute business and financial plans
  • Excellent planning and project management skills
  • Strong change management skills and the ability to operate in an environment of ambiguity
  • Broad knowledge of Property & Casualty insurance, membership sales and service,  and branch operations including industry trends, key drivers of business revenue
  • Outstanding sales and Member service skills and the ability to transfer these skills to others
  • Strong computer skills, including proficiency with the Google Apps Suite  (Sheets, Docs, Drive, Slides)

Education & Experience / Licenses & Certification

• Bachelor Degree in related field

• Valid Driver's License 

• P&C License ( Preferred )• Insurance industry knowledge  helpful but not required 

• +2-3 yrs. Management experience

Work Environment/Physical Requirements

Works in an office environment where standing and walking or sitting at a desk, table or computer workstation for extended periods of time. May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

**Please note that you will be asked to complete a candidate assessment following your application, via email. Your application will not be considered until the assessment has been completed.** 

We’ll value your skills and experience. We’re building a performance organization with heart and developing a pipeline of tomorrow’s leaders. Your work will be enhanced with training opportunities, a mentoring program and our Promote-from-within philosophy. We celebrate our diversity and leverage the power of many minds.  

Apply Today

Branch Insurance Sales Agent

Tucson, Arizona

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Why work for us?

  • Licensing Assistance – If unlicensed, AAA will reimburse the costs of licensure

  • Training – You’ll attend a thorough, comprehensive, two week training program

  • No Overhead Costs – W-2 structure with dedicated space in a AAA branch

  • Benefits – Medical, Dental, Vision, wellness program and more!

  • 401k Matching – $1 for $1 company match up to 4% of pay

  • Annual Incentive Plan – Eligibility to participate in AAA annual bonus plan

  • Paid Time Off – 17 days your first year + nine holidays annually + 24 hours per year designated for volunteer work

Essential Functions:

  • Uses sales techniques and strong product knowledge to identify customer-specific needs to generate new sales, retain existing insureds and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.

  • Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Agent’s manager.

  • Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.

  • Establishes rapport with the insured that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.

  • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.

  • Responds to customer inquiries and requests relating to insurance products and membership.

  • Researches and resolves complex customer service issues. Often assists the insured in initiating the first notice of loss on claims.

Knowledge/Skills/Abilities:

  • Strong sales skills with a history of effectively developing, tracking, following up on and closing leads.

  • Advanced consultative selling techniques utilizing thorough product knowledge.

  • Knowledge of desktop systems including but not limited to Microsoft Office software applications.

Education & Experience/Licenses & Certifications:

  • HS Diploma or GED required.

  • 3+ years of relevant sales and insurance industry work experience required.

  • Possesses or has the ability to possess active and unrestricted state issued license(s) required to place property and casualty insurance.

#IA

Apply Today

Insurance Sales Agent

Henderson, Nevada

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Why work for us?

  • Licensing Assistance – If unlicensed, AAA NCNU will reimburse the costs of licensure

  • Training – You’ll attend a thorough, comprehensive, two week training program

  • No Overhead Costs – W-2 structure with dedicated space in a AAA branch

  • Benefits – Medical, Dental, Vision, wellness program and more!

  • 401k Matching – $1 for $1 company match up to 6% of pay

  • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan

  • Paid Time Off – 17 days your first year + nine holidays annually + 24 hours per year designated for volunteer work

Essential Functions:

  • Uses sales techniques and strong product knowledge to identify customer-specific needs to generate new sales, retain existing insureds and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.

  • Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Agent’s manager.

  • Conduct insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.

  • Establishes rapport with the insured that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.

  • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.

  • Responds to customer inquiries and requests relating to insurance products and membership.

  • Researches and resolves complex customer service issues. Often assists the insured in initiating the first notice of loss on claims.

Knowledge/Skills/Abilities:

  • Strong sales skills with a history of effectively developing, tracking, following up on and closing leads.

  • Advanced consultative selling techniques utilizing thorough product knowledge.

  • Knowledge of desktop systems including but not limited to Microsoft Office software applications.

Experience & Licenses/Certifications:

  • HS Diploma or GED required

  • 3 to 5 years of relevant sales or insurance industry work experience required.

  • Possesses or has the ability to possess active and unrestricted state issued license(s) required to place property and casualty insurance.

#IA

Apply Today

Tow Service Driver

Rancho Cordova, California

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Why work for us?

  • Great Pay – $17/hour + a 5% increase at 6 months

  • Training – You’ll attend a thorough, comprehensive, three week training program

  • Benefits – Medical, Dental, Vision, wellness program and more!

  • 401k Matching – $1 for $1 company match up to 6% of pay

  • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan

  • Paid Time Off – Ten hours per month, ten holidays annually, one floating holiday and 24 hours per year earmarked for volunteer activities

  • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

What our Roadside Service Technicians do:

  • Driving and operating a service vehicle (i.e. loading/towing vehicles, flat tire changes, lock-out, fuel delivery services, etc.)

  • On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving

  • Utilizing on-board computer, radio communications, and mapping systems

  • Completion of daily paperwork (i.e. call-logs, battery invoices, cash receipts, etc.)

  • Inspecting and submitting maintenance reports of company vehicles for safe and efficient operation

  • Education and training. I.E.: AAA Compliance Training, RPST,TSAAC, Lock-out, PSP, Battery Service Training

Education & Experience/Licenses & Certification

  • Ability to drive a manual/automatic shift vehicle

  • Customer service skills and the ability to interact with a wide-range of people

  • Basic math skills

  • Basic automotive knowledge and at least 6 years’ experience operating a motor vehicle with a valid driver’s license

  • Basic computer knowledge

  • Bilingual communication skills a plus

  • Vocational technical automotive training/certification or equivalent experience (preferred)

  • ASE (Automotive Service Excellence) certification(preferred)

Work Environment/Physical Requirements:

Works outdoors at vehicle sites when servicing vehicles. Lifting and carrying tires and parts, weighing up to 50 pounds, several times a day; bending, kneeling and stooping as required for service calls. Works in all weather and all traffic conditions. Vehicle recovery sites may be wet, messy and hazardous.

Service Providers are required to provide a photograph for identification purposes. If needed for identification purposes, a photograph may be obtained after an offer of employment is made and accepted.   

#ERSDriver

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Insurance Sales Agent

Carson City, Nevada

We're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service. We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members. ​​​We're  community minded, and celebrate the growth, development and successes of our diverse Team Members.

Whether you’re just starting your journey or looking to grow your career, we’ll support you every step of the way.
 

Why work for us?

  • Licensing Assistance – If unlicensed, AAA NCNU will reimburse the costs of licensure

  • Training – You’ll attend a thorough, comprehensive, three week training program.

  • No Overhead Costs – W-2 structure with dedication space in a AAA NCNU branch

  • Benefits – Medical, Dental, Vision, wellness program and more!

  • 401k Matching – $1 for $1 company match up to 6% of pay

  • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan

  • Paid Time Off – 17 days your first year + nine holidays annually + 24 hours earmarked for volunteer time

Insurance Agent Essential Functions:

  • Uses sales techniques and strong product knowledge to identify customer-specific needs to generate new sales, retain existing insureds and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.

  • Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Agent’s manager.

  • Conduct insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.

  • Establishes rapport with the insured that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.

  • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.

  • Responds to customer inquiries and requests relating to insurance products and membership.

  • Researches and resolves complex customer service issues. Often assists the insured in initiating the first notice of loss on claims.

Knowledge/Skills/Abilities:

  • Strong sales skills with a history of effectively developing, tracking, following up on and closing leads.

  • Advanced consultative selling techniques utilizing thorough product knowledge.

  • Knowledge of desktop systems including but not limited to Microsoft Office software applications.

Education & Experience/Licenses & Certifications:

  • 3 to 5 years of relevant sales or insurance industry work experience required.

  • Possesses or has the ability to possess active and unrestricted state issued license(s) required to place property and casualty insurance.

#IA

Apply Today

Automotive Repair Technician III

Las Vegas, Nevada

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Determines vehicle condition by conducting inspections, diagnostic tests, identifying worn and damaged parts, and completing repairs.
Ensures equipment is available for use and meets DOT compliance standards by completing preventive maintenance schedules, and installing component and part upgrades.

Corrects vehicle deficiencies by removing, repairing, adjusting, overhauling, assembling, disassembling, and replacing major assemblies, sub-assemblies, components, parts, or systems, such as: power and drive trains, electrical, air conditioning, fuel, emission, brake, steering and/or hydraulics.  Assists in cost control by maximizing warranty usage and evaluating service and parts cost options.

Maintains vehicle records by documenting the maintenance system repairs order with all services and repairs rendered.  Maintains the cleanliness of the shop and all work areas to ensure safety.  Keeps shop equipment fully operational by following operating instructions, troubleshooting breakdowns, maintaining supplies, and performing preventive maintenance.  

Updates job knowledge by participating in educational opportunities; reading technical and regulation publications. Maintains current certifications (ASE, DOT, EPA Section 609 Technician Training and Certification TT&C).

Complies with federal and state vehicle requirements by testing engine, safety, and combustion control standards.

May perform other duties as assigned.

QUALIFICATIONS:

High School Diploma or GED required

Technical Training: Diesel/Medium-Heavy Truck

3-5 years related experience

Valid NV driver's license with clear MVR
DOT medical certification card
EPA Section 609 Technician Training and Certification (TT&C) - Air conditioning

Automotive Service Excellence (ASE) Requirements 
    - Minimum of 2 successful ASE certifications within:  T2 - Diesel Engines, T3 - Drive Train,  T4 - Brakes, T5 - Suspension & Steering, T6 - Electrical/Electronic Systems, T7 - Heating, Ventilation & Conditioning (HVAC)

Preferred experienced Master ASE Certified Medium-Heavy Truck Technician working with Cummins, MaxxForce, Allison, and Hino.  Hydraulic systems, aftermarket system add-ons and chassis cab buildouts.

PHYSICAL DEMANDS: Required by the Americans with Disabilities Act (ADA).
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions o this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk and hear, required to sit, occasionally required to stand and walk; use and to finger, handle, or feel; and reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, peripheral vision and the ability to focus.May be exposed to chemicals, pneumatic compressed air, electrical, lifting, tripping and/or falling, drives member and/or company vehicle.  Must be able to lift up to 50 pounds.

Apply Today

Tow and Battery/Light Service Driver

Concord, California

[This is for our upcoming Richmond Location]

We're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service.

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. 

We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
 

Why work for us?

  • Great base Pay of $20.81/hr, with a 5% increase after six months and up to a 35% monthly bonus! 

  • Training – You’ll attend a thorough, comprehensive, three week training program

  • Benefits – Medical, Dental, Vision, wellness program and more!

  • 401k Matching – $1 for $1 company match up to 6% of pay

  • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan

  • Paid Time Off – Ten hours per month, ten holidays annually, one floating holiday and 24 hours per year earmarked for volunteer activities

  • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

What our Roadside Service Technicians do:

  • Driving and operating a service vehicle (i.e. loading/towing vehicles, flat tire changes, lock-out, fuel delivery services, etc.)

  • On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving

  • Utilizing on-board computer, radio communications, and mapping systems

  • Completion of daily paperwork (i.e. call-logs, battery invoices, cash receipts, etc.)

  • Inspecting and submitting maintenance reports of company vehicles for safe and efficient operation

  • Education and training. I.E.: AAA Compliance Training, RPST,TSAAC, Lock-out, PSP, Battery Service Training

Education & Experience/Licenses & Certification

  • Ability to drive a manual/automatic shift vehicle

  • Customer service skills and the ability to interact with a wide-range of people

  • Basic math skills

  • Basic automotive knowledge and at least 6 years’ experience operating a motor vehicle with a valid driver’s license

  • Basic computer knowledge

  • Bilingual communication skills a plus

  • High School Diploma or GED equivalent required

  • Vocational technical automotive training/certification or equivalent experience (preferred)

  • ASE (Automotive Service Excellence) certification(preferred)

Work Environment/Physical Requirements

Works outdoors at vehicle sites when servicing vehicles. Lifting and carrying tires and parts, weighing up to 50 pounds, several times a day; bending, kneeling and stooping as required for service calls. Works in all weather and all traffic conditions. Vehicle recovery sites may be wet, messy and hazardous.  Service Providers are required to provide a photograph for identification purposes.

#ERS Driver

Apply Today

Smart Home Specialist - Dealer Services

Tempe, Arizona

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.


AAA recently acquired SAFE Security, the 11th largest smart home security company in the United States, with the vision to become the most trusted brand in this industry.  With your help, we aspire to provide the same peace of mind at home as we have provided on the roads for the last 100 years.    

AAA Smart Home Customer Experience Team is growing and has an immediate need for passionate, energetic, customer-focused team members with a positive attitude to join our customer support environment. If you are passionate about helping others, have a strong sense of empathy, enjoy a fast paced environment, have the gift of listening and problem solving, then we want you to consider joining our amazing team!


WHY WORK FOR US?

  • Great Pay - $16.00/hour
  • Training – You’ll attend a thorough, comprehensive 2 week training program
  • Benefits – Medical, Dental, Vision, wellness program and more!
  • 401k Matching
  • Paid Time Off – Ten hours per month, nine holidays annually
  • Collaborative Environment – AAA Smart Home will value your contribution to providing exceptional service to our members

JOB SUMMARY

Coordinates the scheduling and completion of service jobs outside of the AAA Smart Home service area by communicating with customers and service partners directly. Controls the process through the initial call, scheduling, follow-up and completion.

RESPONSIBILITIES/JOB DUTIES 

  • Answer inbound service calls and coordinate scheduling of service with designated service partners
  • Provide follow-up with service providers and customers to ensure that jobs have been completed and that they meet or exceed the standards of AAA Smart Home

KNOWLEDGE AND SKILLS

  • Two or more years in a customer service industry role
  • Strong customer service communication and conflict resolution skills
  • Strong written and verbal communication skills
  • Some call center experience is desired  

EDUCATION:

High School Diploma or GED equivalent

#OLG
 

Apply Today

Insurance Associate

Menlo Park, California

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

AAA has immediate opportunities for motivated individuals to join our team of Insurance Sales Associates.

 

Why work for us?

  • Paid Training: $23.00 during our the training period. Extensive training program will help ensure a seamless transition into an Insurance Agent position. 

  • Licensing Assistance: AAA provides/ will reimburse the costs of licensure 

  • Advancement Opportunities: Opportunity to advance within the first 90 days 

  • No Overhead Costs: W-2 structure with dedication space in a AAA NCNU branch

  • Compensation: Generous commission structure with the ability to earn commission on every policy. 

  • Benefits: Medical, Dental, Vision, wellness program and more!

  • 401k Matching: $1 for $1 company match up to 6% of pay

  • Annual Incentive Plan: Eligibility to participate in AAA NCNU annual bonus plan

  • Paid Time Of: 17 days of PTO your first year + 9 Holidays annually

  • Community Impact:  24 hours provided per year designated for Volunteer work. 

  • Collaborative Environment: AAA will value your contribution to providing exceptional service to our members

 

Job Summary

Insurance Associates serve our Members by selling them the Property & Casualty and Roadside Assistance insurance that meets the Member’s needs. Individuals in this role are accountable for achieving assigned sales goals while providing an exceptional Member experience. Primary responsibilities include soliciting new business, serving existing insured Members, and retaining policies. Insurance Associates participate in promotions, events, marketing activities, and the cross-sell of AAA insurance products. Insurance Associates are professionals who guide our Members in the purchase of appropriate products and coverage under managerial supervision.

Essential Functions 

  • Uses sales techniques and strong product knowledge to identify customer-specific needs to generate new sales, retain existing insureds and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.

  • Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Agent’s manager.

  • Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.

  • Establishes rapport with the insured that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.

  • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.

  • Responds to customer inquiries and requests relating to insurance products and membership.

  • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.

  • Responds to customer inquiries and requests relating to insurance products and membership.

  • Researches and resolves complex customer service issues. Often assists the insured in initiating the first notice of loss on claims

 

Education & Experience/Licenses & Certification

  • High school diploma or GED required. Bachelor's degree in a relevant field preferred.

  • 2 to 4 years of sales experience preferred.

  • Insurance industry experience or knowledge preferred.

  • Knowledge of desktop systems including but not limited to Microsoft Office software applications.

  • Ability to acquire an unrestricted state issued license(s) required to place property and casualty insurance within forty-five (45) calendar days of hire. Active required license(s) preferred.

#IASales

 

Apply Today

Insurance Sales Agent

Kalispell, Montana

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Responsible to quote and write personal and commercial lines insurance including, auto, homeowner, life, health, business owners and
worker’s compensation.   
Prospect within the community to develop new insurance business and create brand presence. Prospect from various resources
Required to meeting or exceed sales goals set by management Provide customer service to insurance clients.
Employees are required to support the lead generation initiative by providing qualified leads to other business lines of AAA Arizona that
include Travel, Insurance, Automotive and Financial.   
Maintain records, logs and files according to department and club guidelines. Demonstrate thorough and competent skills in both industry
and Club computerized systems.
May perform other duties as assigned.
QUALIFICATIONS:
High School Diploma or GED required
1-3 years related experience
Valid Arizona Property and Casualty Insurance License
Valid Arizona driver's license
A minimum of six months’ experience in a fast paced, multi-task work environment selling P&C lines of business.
PHYSICAL DEMANDS: Required by the Americans with Disabilities Act (ADA).
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential
functions o this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to talk and hear, required to sit, occasionally required to stand and
walk; use and to finger, handle, or feel; and reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, peripheral vision and the ability to focus. Operate personal or company vehicle as a requirement of position

#MOR

Apply Today

Insurance Associate

Alameda, California

AAA has immediate opportunities for motivated individuals to join our team of Insurance Sales Associates.

 

Why work for us?

  • Paid Training: $23.00 during our the training period. Extensive training program will help ensure a seamless transition into an Insurance Agent position. 

  • Licensing Assistance: AAA provides/ will reimburse the costs of licensure 

  • Advancement Opportunities: Opportunity to advance within the first 90 days 

  • No Overhead Costs: W-2 structure with dedication space in a AAA NCNU branch

  • Compensation: Generous commission structure with the ability to earn commission on every policy. 

  • Benefits: Medical, Dental, Vision, wellness program and more!

  • 401k Matching: $1 for $1 company match up to 6% of pay

  • Annual Incentive Plan: Eligibility to participate in AAA NCNU annual bonus plan

  • Paid Time Of: 17 days of PTO your first year + 9 Holidays annually

  • Community Impact:  24 hours provided per year designated for Volunteer work. 

  • Collaborative Environment: AAA will value your contribution to providing exceptional service to our members

 

Job Summary

Insurance Associates serve our Members by selling them the Property & Casualty and Roadside Assistance insurance that meets the Member’s needs. Individuals in this role are accountable for achieving assigned sales goals while providing an exceptional Member experience. Primary responsibilities include soliciting new business, serving existing insured Members, and retaining policies. Insurance Associates participate in promotions, events, marketing activities, and the cross-sell of AAA insurance products. Insurance Associates are professionals who guide our Members in the purchase of appropriate products and coverage under managerial supervision.

Essential Functions 

  • Uses sales techniques and strong product knowledge to identify customer-specific needs to generate new sales, retain existing insureds and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.

  • Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Agent’s manager.

  • Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.

  • Establishes rapport with the insured that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.

  • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.

  • Responds to customer inquiries and requests relating to insurance products and membership.

  • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.

  • Responds to customer inquiries and requests relating to insurance products and membership.

  • Researches and resolves complex customer service issues. Often assists the insured in initiating the first notice of loss on claims

 

Education & Experience/Licenses & Certification

  • High school diploma or GED required. Bachelor's degree in a relevant field preferred.

  • 2 to 4 years of sales experience preferred.

  • Insurance industry experience or knowledge preferred.

  • Knowledge of desktop systems including but not limited to Microsoft Office software applications.

  • Ability to acquire an unrestricted state issued license(s) required to place property and casualty insurance within forty-five (45) calendar days of hire. Active required license(s) preferred.

#IASales

 

Apply Today

Smart Home Specialist - Coordinator

Scottsdale, Arizona

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

AAA recently acquired SAFE Security, the 11th largest smart home security company in the United States, with the vision to become the most trusted brand in this industry.  With your help, we aspire to provide the same peace of mind at home as we have provided on the roads for the last 100 years.    

 

WHY WORK FOR US?

  • Benefits – Medical, Dental, Vision, wellness program and more!

  • 401k Matching

  • Paid Time Off – Ten hours per month, nine holidays annually

  • Collaborative Environment – AAA Smart Home will value your contribution to providing exceptional service to our members

JOB SUMMARY

Smart Home Specialist provides courteous and professional assistance in scheduling, dispatching and coordination of AAA Smart Home installation services from a high volume call center. Work performed under direct supervision while learning the unit’s assignments.

RESPONSIBILITIES/JOB DUTIES

  • Operate automatic call distribution (ACD) telephone set and PC Windows-based applications, to accurately receive record and respond to Members’ requests
  • Properly answer and accurately process incoming telephone calls regarding service and other related areas, while demonstrating a pleasant and professional telephone manner
  • Take action, as necessary, to appropriately respond to a Member needs and concerns Listen and probe for additional information as necessary. Make sound decisions concerning the prioritization of service (e.g., safety concern, extreme hardship to Member). Identify situations that require special handling and coordinate with appropriate unit as necessary
  • Process credit card and member billing transaction via available applications.
  • Deliver extraordinary customer service to Members, using sound business judgment, by accurately answering questions, applying and interpreting department policy and effectively utilizing department references and resources
  • Provide Members with all necessary instructions to ensure a complete understanding of the services that will be rendered. Make decisions regarding policy exceptions
  • Handle call backs from customers requesting status of service
  • Follow up and coordinate confirmed appointments with Smart Home Pros

KNOWLEDGE AND SKILLS

  • Clear verbal and written communications. Basic mathematical, typing (35 wpm minimum), computer (basic usage and functions) and data entry skills
  • Basic computer, relevant applications (e.g., Microsoft Word, Outlook, etc.), and telephone skills
  • General awareness of AAA products, and location of business offices within service area
  • Strong Multi-tasking skills
  • Familiarity with aaa.com and partner websites’ features and functionalities
  • Passion for customer service
  • Geographic knowledge of footprint
  • Ability to navigate through navigation system (Google Maps)     

Currently based in Scottsdale - moving to Tempe in April

#OLG

Apply Today

Business Development Consultant

Walnut Creek, California

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

AAA recently acquired SafeGuard, the 11th largest smart home security company in the United States, with the vision to become the most trusted brand in this industry.  Safeguard, has been Protecting Arizona families and businesses for over 50 years; we are Arizona's largest locally-operated security provider. With an A+ Better Business Bureau Ranking, we prove every day that we love being there for and helping our customers.  We work hard to create an environment where you can thrive and use your skills and talents to help us deliver legendary Customer Service. You’ll help positively impact every homeowner and the communities that we serve, too.

JOB SUMMARY

Manage day-to-day responsibilities managing AAA Smart Home Branch Sales initiative by providing product, sales and system training to the branches.  Develop and maintain product, sales and system knowledge with the branches through regular training, meetings, face-to-face and phone interactions, supporting the branches to assist in the achievement of each Branch’s revenue goal. Deepen the AAA Smart Home brand in their dedicated assigned Branches to drive new Member acquisition, brand awareness and increase revenue in their territory.

Why work for us?
  • Training - Career Advancement!
  • Great Benefits - Medical/Dental/Vision
  • Retirement - 401k matching up to 3%
  • Work/Life Balance - PTO 3 Weeks + 9 paid holidays

RESPONSIBILITIES/JOB DUTIES:

  • Ensure assigned Branch Sales is successful and Branch is achieving their revenue goals by assisting, supporting and partnering with Branch sales reps and Branch management.  Provide necessary sales, training and system support to assure revenue goals are met or exceeded by every Branch.   
  • Provide community visibility in core territories with major employers (Ex: Benefit fairs) and with community events (Ex: Home & Garden Show).
  • Assist when needed to coordinate broad scale lead generation activities (Ex: door knockers).
  • Support Branch sales by completing in person consultations as needed to close a deal.

KNOWLEDGE AND SKILLS:

  • 2+ year’s experience in sales or business development.
  • Excellent communications, training, networking and relationship management skills.
  • Strong persuasion, compelling and negotiation skills.
  • Ability to pay attention to details and focus on a given task.
  • Ability to develop and build customer relationships; manage opposition, difficult situations and member issues.
  • Self-motivated and work independently.
  • Strong organization skills
  • Comfortable in a start-up/growth environment managing in ambiguous scenarios at times.
  • Experience selling and/or installing home security systems.

EDUCATION, COMPETENCIES, CERTIFICATIONS/LICENSES:

  • High School Diploma or GED equivalent
  • Driver’s license and clean driving record

#SAFE

Apply Today

Tow and Light Service

Oakland, California

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

A career with AAA Northern California, Nevada, Utah, Arizona, and Mountain West is unique, just like you.

We’re a mission-driven Member services organization. We have a saying here at AAA that we aspire to be America’s most trusted organization absolutely famous for doing the right thing. With more than four million Members, our purpose is to bring peace of mind to Members so that they can enjoy life more.

We work hard to create an environment where you can thrive and where you use your skills and talents to help us deliver legendary Member service. You’ll help have a positive impact on the diverse communities we serve, too.

AAA is known for providing exceptional products, service and experiences to our members. Our Road Service Technicians (Tow Truck Drivers) provide outstanding member experiences by ensuring our members safety on the road.

Why work for us?

  • Great Pay – $21.96/hour + a 5% increase at 6 months
  • Training – You’ll attend a thorough, comprehensive, three week training program
  • Benefits – Medical, Dental, Vision, wellness program and more!
  • 401k Matching – $1 for $1 company match up to 6% of pay
  • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan
  • Paid Time Off – Ten hours per month, ten holidays annually, one floating holiday and 24 hours per year earmarked for volunteer activities
  • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

What our Roadside Service Technicians do:

  • Driving and operating a service vehicle (i.e. loading/towing vehicles, flat tire changes, lock-out, fuel delivery services, etc.)
  • On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving
  • Utilizing on-board computer, radio communications, and mapping systems
  • Completion of daily paperwork (i.e. call-logs, battery invoices, cash receipts, etc.)
  • Inspecting and submitting maintenance reports of company vehicles for safe and efficient operation
  • Education and training. I.E.: AAA Compliance Training, RPST,TSAAC, Lock-out, PSP, Battery Service Training

Education & Experience/Licenses & Certification

  • Ability to drive a manual/automatic shift vehicle
  • Customer service skills and the ability to interact with a wide-range of people
  • Basic math skills
  • Basic automotive knowledge and at least 6 years’ experience operating a motor vehicle with a valid driver’s license
  • Basic computer knowledge
  • Bilingual communication skills a plus
  • High School Diploma or GED equivalent required
  • Vocational technical automotive training/certification or equivalent experience (preferred)
  • ASE (Automotive Service Excellence) certification(preferred)

Work Environment and Physical Requirements:

Works outdoors at vehicle sites when servicing vehicles. Lifting and carrying tires and parts, weighing up to 50 pounds, several times a day; bending, kneeling and stooping as required for service calls. Works in all weather and all traffic conditions. Vehicle recovery sites may be wet, messy and hazardous. Service Providers are required to provide a photograph for identification purposes. If needed for identification purposes, a photograph may be obtained after an offer of employment is made and accepted.   

#ERSDriver

Apply Today

Commercial Customer Service Reps.

Tempe, Arizona

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

AAA recently acquired SAFE Security, the 11th largest smart home security company in the United States, with the vision to become the most trusted brand in this industry.  With your help, we aspire to provide the same peace of mind at home as we have provided on the roads for the last 100 years.    

 

AAA Smart Business Customer Experience Team is growing and has an immediate need for passionate, energetic, customer-focused team members with a positive attitude to join our customer support environment. If you are passionate about helping others, have a strong sense of empathy, enjoy a fast paced environment, have the gift of listening and problem solving, then we want you to consider joining our amazing team!

Job Description:

This position is responsible for providing scheduling for service, repair, maintenance, and inspections for the existing customer base. These services are critical for the ongoing customer service experience and satisfaction of the account base. The department has primary responsibility for customer retention through the responsiveness and provision of repair, Inspection, support, and maintenance operations and service. This is the entry level skill set position.

Essential Functions:

  • Handle incoming and outgoing phone calls to address customer requests and schedule service calls.

  • Handle e-mail and queue requests to schedule service calls.

  • Support the other internal customers (installation, sales, and monitoring) with handling and resolution of customer issues.

  • Practice customer service and conflict resolution skills to promote customer satisfaction and loyalty.

  • Assist field technicians with support for service calls.

  • Order equipment required for service calls.

  • Maintain relationships with customers to ensure satisfaction and retention.

  • Provide basic instruction and troubleshooting tom customers.

  • Work with internal tech support (Virtual Assistance) to provide more advanced training and programming.

Knowledge/Skills/Abilities

  • Clear verbal and written communications.

  • Basic mathematical, typing (35 wpm minimum), computer (basic usage and functions) and data entry skills

  • General awareness of AAA products, and services

  • Ability to navigate through navigation system (Google Maps)

  • Effective analytical, written and oral communication skills to enable accurate completion of assignments, proper handling of problem situations and constructive interaction with others

  • Ability to work overtime and/or holidays as necessitated by business and/or weather conditions.

  • Ability to identify customer needs and recommend solutions

Education & Experience / Licenses & Certification

  • High School diploma or equivalent required, college education credits preferred

  • 6 months – 2 years prior customer service experience, retail or banking is preferred

  • Bi-Lingual Spanish preferred

  • Must qualify for state alarm agent license.

Benefits

  • Training within Security Industry

  • Medical/Dental/Vision benefits

  • PTO 3 weeks and 9 paid holidays

  • 401K matching, up to 3%

#SAFE

Apply Today

Member Success Associate, Senior

Clearfield, Utah

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Essential Functions

1. Makes contact through calling and sending emails to Members whose products are either cancelled or are at-risk of cancelling, in an attempt to keep the products in good standing with AAA.  Meets defined goals through negotiating payment plans and collecting payments resulting in reduced cancellations and policies being issued or reinstated.

2. Conducts a comprehensive policy and product review with clients to maximize the best value options while offering a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind, and issue policies.

3. Uses sales techniques and product knowledge to identify customer-specific needs to retain prospective and current Members with existing and additional products and services. Effectively explains the value proposition and answers questions to overcome objections to close the sale and collect payments.

4. Follows established protocols for working retention lists, at-risk and delinquent accounts, and making contact by set time frames.  Ensures accurate and timely tracking is completed as required, including notating accounts with all customer interactions and actions taken.

5. Consistently provides a service experience that is solution-oriented and enhances the Member’s affinity to the AAA brand and results in greater Member satisfaction and loyalty.

6. Identifies process improvement opportunities, proposes solutions, and implements best practices.

Knowledge and Skills

  • Effective verbal and written communication skills in the language(s) required for the role, as justified for business necessity
  • Strong sales, customer service, tracking, and follow-up skills
  • Knowledge of software applications including word processing, spreadsheets, browsers, and email
  • Knowledge of AAA products, services, and systems preferred
  • Ability to multitask in a fast-paced working environment
  • Ability to accept feedback and course correct as necessary
  • Bilingual communication skills preferred

Education and Experience

  • High school diploma or GED required
  • One year sales, retention or customer service experience
  • Acquires all unrestricted licenses required to sell Insurance and Membership products in all states serviced by the Member Service Center at the time of hire or added thereafter, required within 60 calendar days of  (i) starting in the role, or (ii) expansion of the Member Service area

Apply Today

Fire Inspection Service Manager

Tempe, Arizona

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

AAA recently acquired SafeGuard, the 11th largest smart home security company in the United States, with the vision to become the most trusted brand in this industry.  Safeguard, has been Protecting Arizona families and businesses for over 50 years; we are Arizona's largest locally-operated security provider. With an A+ Better Business Bureau Ranking, we prove every day that we love being there for and helping our customers.  We work hard to create an environment where you can thrive and use your skills and talents to help us deliver legendary Customer Service. You’ll help positively impact every homeowner and the communities that we serve, too.

Safeguard Security has an opportunity for a Service Manager for the Fire Inspection Group.

JOB SUMMARY:

This position is responsible for management and control of the departments providing service, repair, maintenance, and inspections for the existing customer base. These services are critical for the ongoing customer service experience and satisfaction of the account base. The department has primary responsibility for customer retention through the responsiveness and provision of repair, support, and maintenance operations and service. The department is also responsible for new conversion accounts, providing rapid response for the acquisition of new monitoring customers. This position is responsible for management of the fire inspections group, providing fire and life safety system inspections and service. The service manager has responsibility for all field service technicians that service and repair security, fire, access control and CCTV systems. The position also manages the FIG (fire inspection group) field team, which handles inspections and repairs of fire alarm, sprinklers, backflows and pump systems. Also responsible for inspection deficiencies reports, estimates/ proposals for repairs.

Why work for us?
  • Innovative & Collaborative!
  • Great Benefits - Medical/Dental/Vision
  • Retirement - 401k matching up to 3%
  • Work/Life Balance - PTO 3 Weeks + 9 paid holidays

RESPONSIBILITIES/JOB DUTIES:

  • Oversight, training and management of the service and fire inspection technicians in the performance of their jobs and service calls. Review and supervision of the estimating and service call costing process for financial performance. Management and coaching of the direct report service supervisors. Work with design to provide ongoing training paths to support current and future product offerings.
  • Management of the conversions and save field technicians and process. Interface with the customer experience manager who oversees the “office” processes of the conversions and retention group. Work with the customer service representatives to resolve customer issues and improve satisfaction.
  • Coordination with the Virtual Assistance technicians to provide internal and external customer technical support and remote programming. These positions also provide support for the maintenance of the radio networks and third party platforms for remote management. Interface with the monitoring center manager and supervisors, and provide support for the servers for the center.
  • Maintain relationships with major accounts and multi-location accounts to ensure satisfaction and retention. Interface with the sales departments (builder, small and large commercial) to address current service issues and plan support for future growth.

KNOWLEDGE AND SKILLS:

  • Must have or qualify for Arizona ROC licenses – CR-16 and CR-37
  • Ten or more years in the security, fire and sprinkler repair and inspection industry.
  • Five or more years in a management position including the supervision of field technicians or installers.
  • Three or more years of experience in Annual Budgeting and P&L management
  • Experience in the management, coaching, and development of multiple direct report team leads who in turn are responsible for front line direct reports.
  • Technical knowledge of security and life safety system design and operation is required.

EDUCATION, KNOWLEDGE, SKILLS, COMPETENCIES, CERTIFICATIONS/LICENSES:

  • Bachelor’s degree (or equivalent business experience) is preferred
  • Must qualify for ROC licenses CR-16 and CR-37 for state of Arizona.
  • CSA or NICET Certifications
  • Pump Systems, Backflows, Fire systems, Sprinkler and Pump repair and inspections, Security,
  • Equipment manufacturer’s training and/or certifications are desirable.

#SAFE

Apply Today

Member Experience Associate

Helena, Montana

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Essential Functions

  • Exhibits AAA guiding principles and core values
  • Performs routine sales, service and operational functions for AAA Members including; DMV, cashiering, auto travel, notary and insurance sales support, with expectations for maintaining required standards, policies and procedures
  • Understands and actively promotes products and services to achieve individual goals in support of meeting organization goals and objectives 
  • Overcomes obstacles that create barriers to Team Member or branch efforts
  • Identifies process improvement opportunities and proposes solutions
  • Acts as an agent for change while promoting AAA’s guiding principles and core values

Knowledge/Skills/Abilities

  • Demonstrates sales and service skills. Able to effectively interact, face-to-face, with new, prospective and existing Members.
  • Accuracy and comfort handling money, making change, balancing cash drawer.
  • Good computer skills, proficient in both reading and basic arithmetic.
  • Good written and verbal communication skills in person and over the phone.
  • Ability to multitask in response to requests, requirements and Member/Team Member expectations. Ability to accept feedback and correct course as necessary.

Education & Experience / Licenses & Certification

  • High school diploma or GED required
  • Two years sales or customer service experience
  • Experience working with sales and service standards and goals
  • Current  & valid Driver's License with clean history may be required
  • Bonding and fingerprinting may be required
  • P&C Licensing may also be required

Work Environment/Physical Requirements

Works in a variety of office environments where standing, walking or sitting at a desk, table or computer workstation may

be required for extended periods of time. May travel by car, plane or other form of transportation to attend business meetings or conferences. May be required to work in one or more locations in a defined service area. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

#MEA

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Insurance Associate

San Rafael, California

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

AAA has immediate opportunities for motivated individuals to join our team of Insurance Sales Associates.

 

Why work for us?

  • Paid Training: $23.00 hourly paid training. Extensive training program will help ensure a seamless transition into an Insurance Agent position. 

  • Licensing Assistance: AAA provides/ will reimburse the costs of licensure 

  • Advancement Opportunities: Opportunity to advance within the first 90 days 

  • No Overhead Costs: W-2 structure with dedication space in a AAA NCNU branch

  • Compensation: Generous commission structure with the ability to earn commission on every policy. 

  • Benefits: Medical, Dental, Vision, wellness program and more!

  • 401k Matching: $1 for $1 company match up to 6% of pay

  • Annual Incentive Plan: Eligibility to participate in AAA NCNU annual bonus plan

  • Paid Time Of: 17 days of PTO your first year + 9 Holidays annually

  • Community Impact:  24 hours provided per year designated for Volunteer work. 

  • Collaborative Environment: AAA will value your contribution to providing exceptional service to our members

 

Job Summary

Insurance Associates serve our Members by selling them the Property & Casualty and Roadside Assistance insurance that meets the Member’s needs. Individuals in this role are accountable for achieving assigned sales goals while providing an exceptional Member experience. Primary responsibilities include soliciting new business, serving existing insured Members, and retaining policies. Insurance Associates participate in promotions, events, marketing activities, and the cross-sell of AAA insurance products. Insurance Associates are professionals who guide our Members in the purchase of appropriate products and coverage under managerial supervision.

Essential Functions 

  • Uses sales techniques and strong product knowledge to identify customer-specific needs to generate new sales, retain existing insureds and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.

  • Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Agent’s manager.

  • Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.

  • Establishes rapport with the insured that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.

  • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.

  • Responds to customer inquiries and requests relating to insurance products and membership.

  • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.

  • Responds to customer inquiries and requests relating to insurance products and membership.

  • Researches and resolves complex customer service issues. Often assists the insured in initiating the first notice of loss on claims

 

Education & Experience/Licenses & Certification

  • High school diploma or GED required. Bachelor's degree in a relevant field preferred.

  • 2 to 4 years of sales experience preferred.

  • Insurance industry experience or knowledge preferred.

  • Knowledge of desktop systems including but not limited to Microsoft Office software applications.

  • Ability to acquire an unrestricted state issued license(s) required to place property and casualty insurance within forty-five (45) calendar days of hire. Active required license(s) preferred.

#IASales

           

Apply Today

Dispatcher

Clearfield, Utah

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Why work for us?

  • Great Pay - $16.75 with additional increases when you hit performance skill blocks. 

  • Training – You’ll attend a thorough, comprehensive, training program

  • Benefits – Medical, Dental, Vision, wellness program and more!

  • 401k 

  • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan

  • Paid Time Off – Ten hours per month, ten holidays annually, one floating holiday and 24 hours per year earmarked for volunteer activities

  • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

  • ​Room for advancement 

Essential  Functions

  • Multitask using technology systems to coordinate rescue for AAA Members in need of roadside assistance.

  • Partner with Territory/Fleet Managers to gain a better understanding of their territory.

  • Update the information system and keep the member informed of all requested services.

Knowledge/Skills/Abilities 

  • Clear and proficient verbal and written communication even under pressure

  • Advanced computer, relevant applications, telephone and dispatch/radio skills

  • Common knowledge of vehicle components and the common reasons for vehicle failure

  • Demonstrates problem solving and listening skills to evaluate member safety as well as the ability to discern safety issues and respond appropriately

  • toggle and navigate through multiple applications for simultaneous use

  • Type 45 WPM

Education & Experience/Licenses &  Certification

  • Two (2) years of experience in a customer contact role

  • Must be able to work Swing Shift and at least one weekend day

Apply Today

Insurance Sales Associate

Clovis, California

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

AAA has immediate opportunities for motivated individuals to join our team of Insurance Sales Associates.

 

Why work for us?

  • Paid Training: $23.00/hr during our the training period. Extensive training program will help ensure a seamless transition into an Insurance Agent position. 

  • Licensing Assistance: AAA will reimburse part of the costs of licensure 

  • Advancement Opportunities: Opportunity to advance within the first 90 days 

  • No Overhead Costs: W-2 structure with dedication space in a AAA NCNU branch

  • Compensation: Generous commission structure with the ability to earn commission on every policy. 

  • Benefits: Medical, Dental, Vision, wellness program and more!

  • 401k Matching: $1 for $1 company match up to 6% of pay

  • Annual Incentive Plan: Eligibility to participate in AAA NCNU annual bonus plan

  • Paid Time Of: 17 days of PTO your first year + 9 Holidays annually

  • Community Impact:  24 hours provided per year designated for Volunteer work. 

  • Collaborative Environment: AAA will value your contribution to providing exceptional service to our members

 

Job Summary

Insurance Sales Associates serve our Members by selling them the Property & Casualty and Roadside Assistance insurance that meets the Member’s needs. Individuals in this role are accountable for achieving assigned sales goals while providing an exceptional Member experience. Primary responsibilities include soliciting new business, serving existing insured Members, and retaining policies. Insurance Associates participate in promotions, events, marketing activities, and the cross-sell of AAA insurance products. Insurance Associates are professionals who guide our Members in the purchase of appropriate products and coverage under managerial supervision.

Essential Functions 

  • Uses sales techniques and strong product knowledge to identify customer-specific needs to generate new sales, retain existing insureds and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.

  • Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Agent’s manager.

  • Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.

  • Establishes rapport with the insured that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.

  • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.

  • Responds to customer inquiries and requests relating to insurance products and membership.

  • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.

  • Responds to customer inquiries and requests relating to insurance products and membership.

  • Researches and resolves complex customer service issues. Often assists the insured in initiating the first notice of loss on claims

 

Education & Experience/Licenses & Certification

  • High school diploma or GED required. Bachelor's degree in a relevant field preferred.

  • 2 to 4 years of sales experience preferred.

  • Insurance industry experience or knowledge preferred.

  • Knowledge of desktop systems including but not limited to Microsoft Office software applications.

  • Ability to acquire an unrestricted state issued license(s) required to place property and casualty insurance within fourteen (21) calendar days of start date. Depending on start date,  active property and casualty license(s) may be required.  

#IASales

 

Apply Today

Travel Sales Counselor

Sacramento, California

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Essential Functions:

  • Sells International & Domestic vacation packages, cruises, tours, hotel, car rental, rail and air travel
  • Owns the relationship with the member from beginning to end of each travel related transaction
  • Researches, evaluates and compares appropriate AAA Travel Partner packages to match up with member needs for  the purpose of “delivering exceptional member experiences” in every transaction
  • Stays current with world events and latest travel industry developments and trends, and provides relevant information to members
  • Processes and interprets travel documents for members purchasing travel products with AAA and inform them of governmental requirements
  • Investigates and responds to travel-related member questions/complaints, and recommends solutions
  • Initiates contact with members and past customers to prospect for new business and encourages repeat business
  • Maintains minimum production goals in the following areas: Travel sales, sales of Travel Partner and proprietary products (i.e. Sojourns, AAA Vacations)
  • Cross-sells products and services (e.g., insurance (P&C, Life), new membership accounts, etc.)

Knowledge/Skills/Abilities:

  • Ability to clearly communicate (verbal and written) in English
  • Basic computer (e.g., Microsoft Word, Outlook, etc.) and industry specific applications (e.g., Galileo, VAX, etc.) and telephone skills
  • GDS experience required (Apollo/Galileo/Travelport)
  • Detailed knowledge of travel products
  • Knowledge of worldwide geography, the ability to read and interpret maps and brochures
  • Self-motivated sales drive and documented sales success
  • Ability to work efficiently both independently and as part of a team
  • Bilingual communication skills are a plus

Education & Experience / Licenses & Certifications:

  • HS Diploma or GED required
  • 2 years of recent experience selling international and domestic travel services
  • Travel Institute certification as “CTA, CTC, or CTIE” preferred

Work Environment/Physical Requirements:

Works in an office environment sitting at a desk, table or computer workstation for extended periods of time. May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 70-80 percent of the time spent on the job involves the use of a personal computer.

Apply Today

AAA Tow Truck Driver

Phoenix, Arizona

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Description

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Why work for us?

  • Great Pay – $15.37/hour + a 5% increase at 6 months

  • Bonus-Monthly Incentive bonus

  • Training – You’ll attend a thorough, comprehensive, training program

  • Benefits – Medical, Dental, Vision, wellness program and more!

  • 401k Matching – $1 for $1 company match up to 4% of pay

  • Annual Incentive Plan – Eligibility to participate in AAA annual bonus plan

  • Paid Time Off – Ten hours per month, ten holidays annually, and 24 hours per year earmarked for volunteer activities

  • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

 

What our Roadside Service Technicians do:

  • Driving and operating a service vehicle (i.e. loading/towing vehicles, flat tire changes, lock-out, fuel delivery services, etc.)

  • On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving

  • Utilizing on-board computer, radio communications, and mapping systems

  • Completion of daily paperwork (i.e. call-logs, battery invoices, cash receipts, etc.)

  • Inspecting and submitting maintenance reports of company vehicles for safe and efficient operation

  • Education and training. I.E.: AAA Compliance Training, RPST,TSAAC, Lock-out, PSP, Battery Service Training

 

Education & Experience/Licenses & Certification

  • Must be at least 21 years of age to operate AAA vehicles

  • Must have open shift availability

  • Ability to drive a manual/automatic shift vehicle

  • Customer service skills and the ability to interact with a wide-range of people

  • Basic math skills

  • Basic automotive/mechanic knowledge and experience operating a motor vehicle with a valid driver’s license

  • Basic computer knowledge

Work Environment/Physical Requirements:

Works outdoors at vehicle sites when servicing vehicles. Lifting and carrying tires and parts, weighing up to 50 pounds, several times a day; bending, kneeling and stooping as required for service calls. Works in all weather and all traffic conditions. Vehicle recovery sites may be wet, messy and hazardous.

Service Providers are required to provide a photograph for identification purposes. If needed for identification purposes, a photograph may be obtained after an offer of employment is made and accepted.   

 

**Please note that you will be asked to complete a candidate assessment following your application, via email. Your application will not be considered until the assessment has been completed.**

We’ll value your skills and experience. We’re building a performance organization with heart and developing a pipeline of tomorrow’s leaders. Your work will be enhanced with training opportunities, a mentoring program and our Promote-from-within philosophy. We celebrate our diversity and leverage the power of many minds.

Work Environment/Physical Requirements

Works outdoors at vehicle sites when servicing vehicles. Lifting and carrying tires and parts, weighing up to 50 pounds, several times a day; bending, kneeling and stooping as required for service calls. Works in all weather and all traffic conditions. Vehicle recovery sites may be wet, messy and hazardous.

#ERS

Apply Today

Customer Experience Specialist

Scottsdale, Arizona

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

AAA recently acquired SAFE Security, the 11th largest smart home security company in the United States, with the vision to become the most trusted brand in this industry.  With your help, we aspire to provide the same peace of mind at home as we have provided on the roads for the last 100 years.    

 

AAA Smart Home Customer Experience Team is growing and has an immediate need for passionate, energetic, customer-focused team members with a positive attitude to join our customer support environment. If you are passionate about helping others, have a strong sense of empathy, enjoy a fast paced environment, have the gift of listening and problem solving, then we want you to consider joining our amazing team!

WHY WORK FOR US?

  • Great Pay - $16.00/hour

  • Training – You’ll attend a thorough, comprehensive 2 week training program

  • Benefits – Medical, Dental, Vision, wellness program and more!

  • 401k Matching

  • Paid Time Off – Ten hours per month, nine holidays annually

  • Collaborative Environment – AAA Smart Home will value your contribution to providing exceptional service to our members

Job Description

Essential Functions:

  • Operate automatic call distribution (ACD) telephone set and PC Windows-based applications, to accurately receive record and respond to Members’ requests
  • Properly answer and accurately process incoming telephone calls regarding service and other related areas, while demonstrating a pleasant and professional telephone manner. Take action, as necessary, to appropriately respond to a Member's needs and concerns
  • Listen and probe for additional information as necessary.  Make sound decisions concerning the prioritization of service (e.g., safety concern, extreme hardship to Member)
  • Identify situations that require special handling and coordinate with appropriate unit as necessary.
  • Accurately enter information, comments and complaints regarding Members’ needs, including any special service considerations, in the system application. Forward complaint information to appropriate support for follow-up
  • Process credit card and member billing transaction via available applications
  • Suggest cross-selling opportunities that will enhance Member's experience; promote related programs as required by the Member’s individual situation

Knowledge/Skills/Abilities

  • Clear verbal and written communications.

  • Basic mathematical, typing (35 wpm minimum), computer (basic usage and functions) and data entry skills

  • General awareness of AAA products, and services

  • Passion for customer service

  • Ability to navigate through navigation system (Google Maps)

  • Ability to respond to customer inquiries and interact with others at a level normally acquired through the completion of a high school diploma or equivalent and two (2) years of customer service experience (preferred)

  • Effective analytical, written and oral communication skills to enable accurate completion of assignments, proper handling of problem situations and constructive interaction with others

  • Ability to work overtime and/or holidays as necessitated by business and/or weather conditions.

  • Ability to identify customer needs and recommend solutions

Education & Experience / Licenses & Certification

  • High School diploma or equivalent required, college education credits preferred

  • 6 months – 2 years prior customer service experience, retail or banking is preferred

  • Bi-Lingual Spanish preferred

Currently based in Scottsdale - moving to Tempe in April

#OLG

Apply Today

Mobile Patrol Officer

Scottsdale, Arizona

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

AAA recently acquired SAFE Security, the 11th largest smart home security company in the United States, with the vision to become the most trusted brand in this industry.  With your help, we aspire to provide the same peace of mind at home as we have provided on the roads for the last 100 years.    

 

AAA Smart Home Customer Experience Team is growing and has an immediate need for passionate, energetic, customer-focused team members with a positive attitude to join our customer support environment. If you are passionate about helping others, have a strong sense of empathy, enjoy a fast paced environment, have the gift of listening and problem solving, then we want you to consider joining our amazing team!

WHY WORK FOR US?

  • Benefits – Medical, Dental, Vision, wellness program and more!

  • 401k Matching

  • Paid Time Off – Ten hours per month, nine holidays annually

  • Collaborative Environment – AAA Smart Home will value your contribution to providing exceptional service to our members

Responsibilities

  • Alarm Verification - promptly respond to alarms in your designated area prompted by our onsite monitoring facility
  • Vacation Service - check homes and provide pre authorized requested service for a period when the client is away from home
  • Patrol Accounts - check accounts daily/nightly as contracted with customers
  • Maintain regular records and effectively communicate with dispatch, customers, etc.
  • Safe and courteous operation of the designated patrol vehicle observing all state and municipal traffic laws; all traffic rules specified by the bylaws of the any community which you may enter; and all traffic and vehicle operation rules of Safeguard Security & Communications, Inc.;
  • Proper maintenance of the designated patrol vehicle, e.g. routine, scheduled, preventive or corrective maintenance, vacuuming, car washes, etc.
  • Responding to burglar alarms at businesses and residences while following all prescribed procedures and instructions
  • Completion of daily assigned tasks, e.g. red-tag checks, interior checks, initial interior checks, spot checks, courtesy patrols, etc.
  • Completion, without exception, of unique duties as assigned for your designated beat and shift
  • Keeping the Patrol Division Supervisor informed of all problems, unique situations, etc. that occur on your shift
  • Entering all pertinent and necessary information into Silvertrac
  • Operation of KNOX KeySecure Boxes
  • Proper preparation of Incident reports to include content, numbering and logging
  • Proper use, completion and submission of all forms associated with patrol activities and/or duties
  • Assisting the Patrol Division Supervisors and/or Patrol Division Operations Supervisor with coverage of open shifts within the Division 
     

Qualifications

  • Must be at least 21 years old
  • Must obtain a valid and current Arizona Security Card Certification (Guard Card)
  • Ability to communicate clearly and effectively in English (both written and oral)
  • Must have a phone (home or cell)
  • Must have a friendly demeanor and great customer service skills
  • Must possess a valid AZ driver's license with a clean driving record of 3+ years
  • Be a high school graduate or have a GED
  • Possess effective customer service skills
  • Have a neat and professional appearance
  • Have reliable transportation
  • Must be able to pass a full criminal and background check, and drug test 

Work Location Scottsdale, Arizona

Type of position Full time, Variety of shifts

Compensation: $13/hr

What we offer; Medical, Dental Vision, 401k Match at 3%, AAA Membership, Vacation, PTO.

#SAFE

Apply Today

Insurance Sales Associate

Lakeport, California

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Why work for us?

  • Paid Training: Extensive training program will help ensure a seamless transition into an Insurance Agent position. 

  • Licensing Assistance: AAA will reimburse the costs of licensure 

  • Advancement Opportunities: Opportunity to advance within the first 90 days 

  • No Overhead Costs: W-2 structure with dedication space in a AAA NCNU branch

  • Compensation: Generous commission structure with the ability to earn commission on every policy. 

  • Benefits: Medical, Dental, Vision, wellness program and more!

  • 401k Matching: $1 for $1 company match up to 6% of pay

  • Annual Incentive Plan: Eligibility to participate in AAA NCNU annual bonus plan

  • Paid Time Off: 17 days of PTO your first year + 9 Holidays annually

  • Community Impact:  24 hours provided per year designated for Volunteer work. 

  • Collaborative Environment: AAA will value your contribution to providing exceptional service to our members

 

Job Summary

Insurance Associates serve our Members by selling them the Property & Casualty and Roadside Assistance insurance that meets the Member’s needs. Individuals in this role are accountable for achieving assigned sales goals while providing an exceptional Member experience. Primary responsibilities include soliciting new business, serving existing insured Members, and retaining policies. Insurance Associates participate in promotions, events, marketing activities, and the cross-sell of AAA insurance products. Insurance Associates are professionals who guide our Members in the purchase of appropriate products and coverage under managerial supervision.

Essential Functions 

  • Uses sales techniques and strong product knowledge to identify customer-specific needs to generate new sales, retain existing insureds and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.

  • Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Agent’s manager.

  • Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.

  • Establishes rapport with the insured that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.

  • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.

  • Responds to customer inquiries and requests relating to insurance products and membership.

  • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.

  • Responds to customer inquiries and requests relating to insurance products and membership.

  • Researches and resolves complex customer service issues. Often assists the insured in initiating the first notice of loss on claims

 

Education & Experience/Licenses & Certifications

  • High School Diploma or GED required. Bachelor's degree in a relevant field preferred.

  • 2 to 4 years of sales experience preferred.

  • Insurance industry experience or knowledge preferred.

  • Knowledge of desktop systems including but not limited to Microsoft Office software applications.

  • Ability to acquire unrestricted state issued license(s) required to place property and casualty insurance. Active required license(s) preferred.

           

Apply Today

Life Insurance Agent

Folsom, California

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Essential Functions

• Maximizes life insurance market penetration with current members and property/casualty insureds and stays vigilant for new sales opportunities. Maintains high quality production and persistency standards to assure profitable growth.  Identifies and develops sales opportunities within the community.  Follows company approved sales process in the completion of required financial, activity and sales reporting.

• Provides life sales support and training on lead development and identification for the frontline employees, Insurance Sales Agents (P/C) and other staff who come in contact with members/ insureds.  Establishes and maintains strong working relationships with front line employees, Sales Agents and the branch management team. Notifies Agents in a timely manner of result with referred lead.  Provides leads from life insureds and other calls to Sales Agents for other products/services, i.e., membership, auto/homeowners and travel insurance.

• Stays well-informed of changes and developments in policy and/or external practices. Attends meetings to obtain information, provide input, keep lines of communication open, stay updated and offer sales ideas when appropriate.  Keeps current in industry; maintains continuing education for licensure.

• Develops annual business plan with input and involvement from the Life Sales Manager to meet goals and determine responsibilities, including new business life sales, quality standards, as well as building outstanding customer relationships. Reviews plan objectives and reassesses strategies to align performance relative to annual sales goals.

• Ensures compliance with NCNU and AAA Life and regulations, as well as external regulations

Knowledge/Skills/Abilities

• Strong interpersonal, presentation and communication skills needed to interact with staff, members and insureds effectively

• Ability to cultivate relationships with peers and staff; educates staff to make referrals to Life Insurance

Agents

• Computer skills in basic software applications, and navigating business applications specific to life insurance

• Demonstrated skills in selling life insurance and annuities; Skills to develop, track and effectively follow up on leads (preferred)

• Strong knowledge in sales techniques, life product line illustrations, features and benefits (preferred)

• Demonstrated skills in prospecting and lead generation abilities (preferred)

• Bilingual communication skills (preferred)

Education & Experience / Licenses & Certification

• High School Diploma or GED

• Valid Automobile Operator's License

• Active State Resident Life Insurance License

• Bachelor's degree in related area or an equivalent combination of education and experience

(preferred)

• 1+ years experience in Life Insurance and/or Annuity Sales (preferred)

• CLU, ChFC and/or LUTCF Designations (preferred)

Work Environment/Physical Requirements

Works in an office environment sitting at a desk, table or computer workstation for extended periods of time.  May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

Apply Today

Insurance Sales Associate

San Francisco, California

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

AAA has immediate opportunities for motivated individuals to join our team of Insurance Sales Associates.

 

Why work for us?

  • Paid Training: $23.00/hr during our the training period. Extensive training program will help ensure a seamless transition into an Insurance Agent position. 

  • Licensing Assistance: AAA will reimburse part of the costs of licensure 

  • Advancement Opportunities: Opportunity to advance within the first 90 days 

  • No Overhead Costs: W-2 structure with dedication space in a AAA NCNU branch

  • Compensation: Generous commission structure with the ability to earn commission on every policy. 

  • Benefits: Medical, Dental, Vision, wellness program and more!

  • 401k Matching: $1 for $1 company match up to 6% of pay

  • Annual Incentive Plan: Eligibility to participate in AAA NCNU annual bonus plan

  • Paid Time Of: 17 days of PTO your first year + 9 Holidays annually

  • Community Impact:  24 hours provided per year designated for Volunteer work. 

  • Collaborative Environment: AAA will value your contribution to providing exceptional service to our members

 

Job Summary

Insurance Sales Associates serve our Members by selling them the Property & Casualty and Roadside Assistance insurance that meets the Member’s needs. Individuals in this role are accountable for achieving assigned sales goals while providing an exceptional Member experience. Primary responsibilities include soliciting new business, serving existing insured Members, and retaining policies. Insurance Associates participate in promotions, events, marketing activities, and the cross-sell of AAA insurance products. Insurance Associates are professionals who guide our Members in the purchase of appropriate products and coverage under managerial supervision.

Essential Functions 

  • Uses sales techniques and strong product knowledge to identify customer-specific needs to generate new sales, retain existing insureds and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.

  • Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Agent’s manager.

  • Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.

  • Establishes rapport with the insured that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.

  • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.

  • Responds to customer inquiries and requests relating to insurance products and membership.

  • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.

  • Responds to customer inquiries and requests relating to insurance products and membership.

  • Researches and resolves complex customer service issues. Often assists the insured in initiating the first notice of loss on claims

 

Education & Experience/Licenses & Certification

  • High school diploma or GED required. Bachelor's degree in a relevant field preferred.

  • 2 to 4 years of sales experience preferred.

  • Insurance industry experience or knowledge preferred.

  • Knowledge of desktop systems including but not limited to Microsoft Office software applications.

  • Ability to acquire an unrestricted state issued license(s) required to place property and casualty insurance within fourteen (21) calendar days of start date. Depending on start date,  active property and casualty license(s) may be required.  

#IASales

 

Apply Today

Bilingual Member Experience Associate

Elk Grove, California

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Why work for us?

  • Benefits – Access to Medical, Dental, and Vision program and more! 
  • 401k Matching – $1 for $1 company match up to 6% of pay 
  • Annual Incentive Plan – Eligibility to participate in AAA annual bonus plan 
  • Paid Time Off – Accrual of 17 PTO days your first year, nine paid holidays annually, and 24 hours earmarked for volunteer activities 

Essential Functions:

  • Exhibits AAA guiding principles and core values

  • Performs routine sales, service and operational functions for AAA Members including; DMV, cashiering, auto travel, notary and insurance sales support, with expectations for maintaining required standards, policies and procedures

  • Understands and actively promotes products and services to achieve individual goals in support of meeting organization goals and objectives 

  • Overcomes obstacles that create barriers to Team Member or branch efforts

  • Identifies process improvement opportunities and proposes solutions

  • Acts as an agent for change while promoting AAA’s guiding principles and core values

Knowledge/Skills/Abilities:

  • Demonstrates sales and service skills. Able to effectively interact, face-to-face, with new, prospective and existing Members.

  • Accuracy and comfort handling money, making change, balancing cash drawer.

  • Good computer skills, proficient in both reading and basic arithmetic.

  • Good written and verbal communication skills in person and over the phone.

  • Ability to multitask in response to requests, requirements and Member/Team Member expectations. Ability to accept feedback and correct course as necessary.

  • Bilingual in Spanish, Cantonese, Vietnamese or Mandarin required.

Experience & Licenses/Certifications:

  • High School Diploma or GED required

  • Two years of sales or customer service experience required

  • Experience working with sales and service standards and goals

  • Current & valid Driver's License with clean history may be required

  • Bonding and fingerprinting may be required

  • P&C Licensing may be required

Work Environment/Physical Requirements:

Works in a variety of office environments where standing, walking or sitting at a desk, table or computer workstation may be required for extended periods of time. May travel by car, plane or other form of transportation to attend business meetings or conferences. May be required to work in one or more locations in a defined service area. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

#MEA

Apply Today

Residential Installer

Oakland, California

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

AAA recently acquired SafeGuard, the 11th largest smart home security company in the United States, with the vision to become the most trusted brand in this industry. Safeguard, has been Protecting Arizona families and businesses for over 50 years; we are Arizona's largest locally-operated security provider. With an A+ Better Business Bureau Ranking, we prove every day that we love being there for and helping our customers. We work hard to create an environment where you can thrive and use your skills and talents to help us deliver legendary Customer Service. You’ll help positively impact every homeowner and the communities that we serve, too.
You will be part of a team that has a must win attitude matched by an unparalleled support staff. We’re looking for hardworking, self-motivated, individuals with a professional presence. You will be working with a company and a team that is second to none and we are looking for the same!
Why work for us?
  • Training - Career Advancement!
  • Great Benefits - Medical/Dental/Vision
  • Retirement - 401k matching up to 3%
  • Work/Life Balance - PTO 3 Weeks + 9 paid holidays
RESPONSIBILITIES
  • Perform diagnostic evaluation of system issues and perform troubleshooting and repairs on low voltage security and home automation systems including cameras, thermostats, locks and more.
  • Install or upgrade new low voltage security and home automation systems inclusive of cameras, thermostats, door locks and more.
KNOWLEDGE AND SKILLS
  • Two or more years in a customer service industry role
  • Strong customer service communication and conflict resolution skills
  • Strong written and verbal communication skills
  • Some sales experience is desired

EDUCATION, KNOWLEDGE, SKILLS, COMPETENCIES, CERTIFICATIONS/LICENSES

  • Must qualify for applicable licenses / certificates
  • The ability to use hand tools, laptop, and tablet are required.

WORKING ENVIRONMENT/ MINIMUM PHYSICAL REQUIREMENTS

This position includes primarily field work. Physical requirements include standing, sitting, bending, lifting, and climbing. Lifting will include up to 40 pounds. Extensive use of a personal computer or tablet is required. Use of hand and power tools is required on occasion.

#SAFE

Apply Today

Automotive Repair Relations Specialist - East Bay or SF Location -

Walnut Creek, California

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

AUTOMOTIVE REPAIR RELATIONS SPECIALIST - EAST BAY OR SF LOCATION

AAA…we're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service. We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.  We're community minded, and celebrate the growth, development and successes of our diverse Team Members.  Whether you’re just starting your journey or looking to grow your career, we’ll support you every step of the way.

Why Work for us:

·  Impact. Play a key role in innovating the future of auto repair while reinventing AAA and the value propositions we deliver to over 6 Million Members.

· Development. Our team is designed to grow business and business leaders. We intend for you to demonstrate your capabilities and leadership skills and earn rapid advancement.

· Recognition. We offer a competitive total compensation package including salary, performance bonus, benefits, and 401(k) company match and discretionary contributions.

· Lifestyle. We do honorable work, and we practice our values: humility, integrity, teamwork, and service.


Under general supervision, our Automotive Repair Relations Specialist is responsible for business consulting and Repair Facility management activities for assigned Approved Automotive Repair (AAR) facilities of diverse scope and complexity. Uses business knowledge, industry expertise and consulting skills to understand and improve performance in imaginative ways. Has extensive customer service and interpersonal skills to drive improvements in member experience and facilitate AAR business in collaboration within the AAA NCNU team . Responsible for quality assurance of Repair Facility provided services, as well as their compliance with contractual obligations and standards.  Responsible for resolution and escalation of member complaints and AAR issues. Works and collaborates with others in either a lead or support role as business needs demand.

Essential Functions

• Regularly monitors and reviews quantitative and qualitative contractor performance metrics in order to provide auto repair facility feedback, offer improvement opportunities and ensure corrective action is taken when necessary.

• Gathers information from auto repair facilities to better understand their needs and identifies opportunities to help them improve their business operations by developing tailored analyses to help them understand trends in their performance and readily see opportunities to grow their business or improve operating margin

• Shares best practices to improve auto repair facility performance and operating efficiencies

• Looks for opportunities to gather information on repair facilities financial health and provide basic financial advice

• Conducts scheduled visits/inspections to ensure compliance with contracts, and Club/AAA standards and requirements for service, quality, and safety.  Frequency requires both annual and periodic inspections

• Monitors and recommends technological improvements in auto repair facility operations pertaining to shop management and customer experience.

• Assists repair facilities with payment issues as necessary, and participates in audits

• Explains Club performance criteria and processes for incentive payments - reconciles any misunderstandings and discrepancies (ERS related)

• Collaborates with auto repair facilities to implement new marketing programs and initiatives to increase member satisfaction and improve their business.

• Support providers through distribution of AAA marketing materials, merchandising opportunities and provides repair facilities with ongoing reporting on results of productivity as a result of marketing process

• Collaborates with repair facilities to resolve member complaints.  Conducts investigations by gathering relevant information and data (pictures) from both members and repair facilities regarding complaints/claims. Identifies root cause of member complaints and takes actions with repair facility to remedy and/or prevent future instances. May conduct the required mediation and arbitration necessary to ensure effective resolution of the issue

• Monitors geographic facility distribution and identifies potential repair facilities for optimal service mix and member experience using formal and informal processes

• Conducts assessments and ensures that minimum facility and personnel requirements are met and that the repair facility will provide high quality service

• Orients and trains new repair facilities on AAA operations and procedures

• Escalates priority incidents to ensure Club stakeholders are informed of incident specifics to take appropriate action

Knowledge/Skills/Abilities

• Retail automotive industry experience; including best practices and methods in areas of business specific to repair facility operations.

• Understanding and/or experience of automotive maintenance and mechanics

• Advanced organizational skills

• Strong communication skills

• Strong business writing skills

• Proficient in the use and development of operational / product / financial concepts as they apply to business unit and AAA

• Advanced interpersonal and inter-departmental skills

• Strong analytical skills to effectively identify problems and develop solutions incorporating the use of available technology

• Experience with Google applications (Gmail,  Drive etc.)

• Strong proficiency with Excel and familiarity with Word & Powerpoint

• Understanding of AAA business strategy

• Bilingual communication skills (preferred)

Education & Experience / Licenses & Certification

• Bachelor's degree in business or related area or an equivalent combination of education and experience

• Prior automotive industry experience (repair, service, maintenance) preferred

Work Environment/Physical Requirements

Minimum 50% travel by car working with Approved Auto Repair facilities. May travel by car, plane or other form of transportation to attend business meetings or conferences. 

THIS POSITION CAN WORK OUT OF EITHER AN EAST BAY OR SAN FRANCISCO LOCATION.

Apply Today

Service Advisor

Peoria, Arizona

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

We work hard to create an environment where you can thrive and where you use your skills and talents to help us deliver legendary Member service. 

Why AAA?

  • Competitive commission plan with a weekly guarantee, monthly bonus and incentive plan
  • Exceptional benefits within 30 days of hire, to include 401k matching
  • 15 Paid Days off and no Sunday work hours
  • A free AAA Membership and numerous employee discount

What You’ll Do

  • First line sales agent for customers’ vehicles
  • Responsible to sell and schedule vehicle repairs, write the repair orders, dispatch the job to the technician, provide estimates, sell additional repairs  as needed, and inform the customer of repair status
  • Required to collect payment, open and close cashier process
  • Respond to customer concerns or complaints and escalate as necessary
  • Answer incoming phone calls to schedule service appointments, follow-up calls with customer regarding repair status, outbound calls to prior customers regarding service
  • Maintain a safe and clean work area and assist to maintain a safe and clean work area as needed
  • Participate in ongoing training as assigned by management.
  • Study technical bulletins, industry magazines, and technical web sites

What You’ve Done

  • 2+ years previous Sales and Service Advisor experience required
  • Ability to demonstrate basic automotive repair knowledge
  • Valid Arizona driver's license and current 39 months driving record.

AAA Arizona has identified this position as safety sensitive.

PHYSICAL DEMANDS: Required by the Americans with Disabilities Act (ADA).

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions on this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk and hear, required to sit, occasionally required to stand and walk; use and to finger, handle, or feel; and reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, peripheral vision and the ability to focus. Identify specific hazards as necessary (use of chemicals, equipment, driving).

May be exposed to chemicals, pneumatic air, electrical, lifting, tripping and/or falling, drives member and/or company vehicle.

#Auto

Apply Today

Tow Service, Lead

Rancho Cordova, California

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

We're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service.

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  

We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Act in the capacity of a team lead, including training and development of staff, coordinating work, and administrative duties.  Driving and operating of the full range of service vehicles (tow trucks, battery service vehicles, light service vehicles), operating towing equipment and battery service equipment for AAA members and for commercial purposes. Performing effective diagnostics/troubleshooting on vehicles. Providing an outstanding customer service experience. Utilized as a Trainer/Mentor for new hires/ERS Specialist.

Essential Functions

  • Responsible for oversight of shop operations to include inspecting/maintaining of company vehicles/ equipment for safe and efficient operation, battery inventory processes, administrative duties/reports and coordination of scheduling/dispatching

  • Coaching and development of employees, to include training, performance management and the corrective action process

  • Driving and operating the full range of service vehicles (i.e. loading/towing vehicles, flat tire changes, lock-out, fuel delivery services, etc.) for increased

  • Productivity gains and contribution to business results, to include knowledge sharing/coaching/

  • training of peers; utilizing on-board computer, radio communications and mapping systems

  • On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving

  • Managing and maintenance of damages tracking system and coordination of resolution for customer complaints

  • Education and training. I.E.:  AAA Compliance Training, RPST, TSAAC, Lock-out, PSP, Battery

  • Service Training

Knowledge/Skills/Abilities

  • Ability to drive a manual/automatic shift vehicle

  • Ability to ride a bicycle at a skilled level.

  • Ability to act in the role of a leader, to include coaching, mentoring and training

  • Superior customer service skills and the ability to interact with a wide-range of people

  • Proficient automotive knowledge

  • Proven computer knowledge and familiarity with Microsoft Office Suite

  • Proven math skills and analytical ability

  • Ability to communicate effectively, including proficiency with delivering presentations and conducting meetings

  • Bilingual communication skills (preferred)

Education & Experience / Licenses & Certification

  • High School Diploma or GED equivalent

  • 8+ years Experience operating a motor vehicle with a valid driver's license

  • Vocational technical automotive training/certification or equivalent experience (preferred)

  • ASE (Automotive Service Excellence) certification (preferred)

Work Environment/Physical Requirements

Works outdoors at vehicle sites when servicing vehicles. Lifting and carrying tires and parts, weighing up to 50 pounds, several times a day; bending, kneeling and stooping as required for service calls. Works in all weather and all traffic conditions. Vehicle recovery sites may be wet, messy and hazardous.  Service Providers are required to provide a photograph for identification purposes.

Competency

Customer Centricity (Proficient)

Interpersonal Savvy (Proficient)

Time Management (Proficient)

Decision Making (Proficient)

Leadership Credibility (intermediate)

Apply Today

Automotive Manager

Phoenix, Arizona

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

We work hard to create an environment where you can thrive and where you use your skills and talents to help us deliver legendary Member service. 

Essential Functions

  • Develops strategic and tactical plans for business expansion opportunities. This includes preparing annual budgets and business plans, additional financial, market and business analysis as needed
  • Responsible for executing behavioral tactics to achieve established goals
  • Works closely with Emergency Road Service and AAA Managers to ensure effective support of repair operations
  • In partnership with leadership, develop marketing campaigns, promotional copy and tracks success
  • Collaboratively supports others lines of business to develop and coordinate opportunities to maximize COR’s exposure and supports cross-sell product opportunities
  • Plans, recruits and selects the talent required to grow the business
  • Provides active, engaged leadership through behavioral coaching and mentoring
  • Conducts performance evaluation and performance management activities for employees
  • Champion of Team Member engagement ensuring all Team Members understand how their work is connected and important to corporate strategy
  • Understands and manages to a profit and loss statement. Manages activities to drive results
  • Reviews metrics to determine efficiencies and recommend products, solutions and best practices
  • Responsible for large vendor relationships and commercial business offers

Knowledge/Skills/abilities

  • Highly developed leadership skills, quantitative and analytical skills with a proven ability to make data-driven decisions
  • Ability to communicate effectively - verbal and written
  • Strong change management skills and the ability to operate in an environment of ambiguity
  • Ability to work cross-functionally across many business units and functions.
  • Financial management experience, proficient math skills and adept at statistical analysis
  • Ability to write and execute business and financial plans
  • Working knowledge of Microsoft Office products
  • Automotive/mechanical background (preferred)
  • 5+ years Industry experience in providing repair, maintenance, and/or emergency road services for passenger and/or commercial vehicles (preferred)
  • 5+ years management or leadership experience (Does not have to be in addition to 5+ years industry experience, above)
  • Bachelor's degree in related area or an equivalent combination of education and experience (preferred)
  • ASE Certification (preferred)
  • Knowledge of equipment/tool operation and diagnostic/repair procedures (preferred)
  • Ability to drive vehicles equipped with manual transmission (preferred)

#auto

Apply Today

Fleet Technician - GIG Car Share

Berkeley, California

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Seeking a passionate Fleet Technician to serve our GIG Car Share Member community

Just as AAA was born of disruptive forces in personal mobility 116 years ago with the emergence of the automobile, disruptive forces once again provide us with a tremendous opportunity for radical innovation and growth. An organization focused on service, not profits, AAA is uniquely positioned to be a trusted, technology- and mobility focused source of physical and digital services and expertise.

In 2017, GIG Car Share launched as Northern California's first free-float car share service, and in 2019 we introduced the nation's largest fully electric car share service in Sacramento. Our service allows people to pick up and drop off a Gig car anywhere in the HomeZone whenever they need it. This convenient, affordable and environmentally-friendly option has helped us grow quickly.

Come join our fleet team with an amazing culture where you can thrive and use your skills to help deliver best-in-class Member experiences and have a positive impact on the diverse communities we serve.

Key Responsibilities:

  • Reposition Gig cars from low utilization zones to high utilization zones

  • Refuel and clean Gig cars in the fleet for a great Member experience

  • Shuttle Gig cars for maintenance and repair services (e.g., oil changes, flat tire repairs, etc.)

  • Inspect, photograph and determine resolution of damaged vehicles

  • Test, diagnose, service and repair vehicle telematics technology

  • Perform light maintenance (e.g., battery jump, changing tires, etc.)

  • Prepare cars for in-fleeting and de-fleeting

  • Audit quality of work of third party fleet partners

What you’ll need to join:

  • Must have a valid driver's license with clean driving record

  • At least 21 years old with minimum of 5 years of driving experience

  • Customer service facing experience

  • Ability to work flexible hours and willingness to work weekends

  • High School Diploma or GED

What you’ll need to succeed:

  • Ability to creatively problem solve with an attention to detail

  • Ability to effectively communicate with Team Members, partners and Gig Members

  • Ability to deliver best-in-class experiences

  • Have an internal drive to do what it takes to get the job done with a Member focus mentality

Apply Today

AAA Hiring Event for Tow and Light/Battery Service Drivers

Rancho Cordova, California

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

AAA Club Owned Fleet Open House Hiring Event!!

Pre-register by applying below

Date: Thursday, March 5th, 2020 from 10:00am-2:00pm

Location:   2381 Gold River Road, Suite B, Gold River , CA 95670

Please pre-register by applying today!

Walk-ins welcome!

Be sure to bring a copy of your resume and dress for success for an opportunity to meet directly with hiring managers.

Why work for us?

  • Great Pay - $17/hour + a 5% increase at 6 months

  • Training – You’ll attend a thorough, comprehensive, three week training program

  • Benefits – Medical, Dental, Vision, wellness program and more!

  • 401k Matching – $1 for $1 company match up to 6% of pay

  • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan

  • Paid Time Off – Ten hours per month, ten holidays annually, one floating holiday and 24 hours per year earmarked for volunteer activities

  • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

We are looking for candidates with:

  • Excellent customer service skills!   

  • Flexibility to work swing shift and weekends

  • Ability to drive a manual/automatic shift vehicle

  • Customer service skills and the ability to interact with a wide-range of people

  • Basic automotive knowledge and at least 6 years’ experience operating a motor vehicle with a valid driver's license

  • Basic computer knowledge

  • Bilingual communication skills a plus

  • High School Diploma or GED equivalent required

  • Vocational technical automotive training/certification or equivalent experience (preferred)

Essential Functions

  • Driving and operating a service vehicle (i.e. loading/towing vehicles, flat tire changes, lock-out, fuel delivery services, etc.)

  • On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving

  • Utilizing on-board computer, radio communications, and mapping systems

  • Completion of daily paperwork (i.e. call-logs, battery invoices, cash receipts, etc.)

  • Inspecting and submitting maintenance reports of company vehicles for safe and efficient operation

  • Education and training. I.E.:  AAA Compliance Training, RPST,TSAAC, Lock-out, PSP, Battery Service Training

Work Environment/Physical Requirements

Works outdoors at vehicle sites when servicing vehicles. Lifting and carrying tires and parts, weighing up to 50 pounds, several times a day; bending, kneeling and stooping as required for service calls. Works in all weather and all traffic conditions. Vehicle recovery sites may be wet, messy and hazardous.  Service Providers are required to provide a photograph for identification purposes.

#ERS Driver

#Chi

Apply Today

Travel Sales Counselor

Billings, Montana

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Why work for us?

  • Benefits – Access to Medical, Dental, and Vision program and more!
  • 401k Matching – $1 for $1 company match up to 6% of pay
  • Annual Incentive Plan – Eligibility to participate in AAA annual bonus plan
  • Paid Time Off – Accrual of 17 PTO days your first year, nine paid holidays annually, and 24 hours earmarked for volunteer activities

Essential Functions:

  • Sells International & Domestic vacation packages, cruises, tours, hotel, car rental, rail and air travel
  • Owns the relationship with the member from beginning to end of each travel related transaction
  • Researches, evaluates and compares appropriate AAA Travel Partner packages to match up with member needs for  the purpose of “delivering exceptional member experiences” in every transaction
  • Stays current with world events and latest travel industry developments and trends, and provides relevant information to members
  • Processes and interprets travel documents for members purchasing travel products with AAA and inform them of governmental requirements
  • Investigates and responds to travel-related member questions/complaints, and recommends solutions
  • Initiates contact with members and past customers to prospect for new business and encourages repeat business
  • Maintains minimum production goals in the following areas: Travel sales, sales of Travel Partner and proprietary products (i.e. Sojourns, AAA Vacations)
  • Cross-sells products and services (e.g., insurance (P&C, Life), new membership accounts, etc.)

Knowledge/Skills/Abilities:

  • Ability to clearly communicate (verbal and written) in English
  • Basic computer (e.g., Microsoft Word, Outlook, etc.) and industry specific applications (e.g., Galileo, VAX, etc.) and telephone skills
  • GDS experience required (Apollo/Galileo/Travelport)
  • Detailed knowledge of travel products
  • Knowledge of worldwide geography, the ability to read and interpret maps and brochures
  • Self-motivated sales drive and documented sales success
  • Ability to work efficiently both independently and as part of a team
  • Bilingual communication skills are a plus

Education & Experience / Licenses & Certifications:

  • HS Diploma or GED required
  • 2 years of recent experience selling international and domestic travel services
  • Travel Institute certification as “CTA, CTC, or CTIE” preferred

Work Environment/Physical Requirements:

Works in an office environment sitting at a desk, table or computer workstation for extended periods of time. May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 70-80 percent of the time spent on the job involves the use of a personal computer.

#MOR

Apply Today

Inside Sales Representative

Tempe, Arizona

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

AAA recently acquired SafeGuard, the 11th largest smart home security company in the United States, with the vision to become the most trusted brand in this industry. Safeguard, has been Protecting Arizona families and businesses for over 50 years; we are now Arizona's largest locally-operated security provider. With an A+ Better Business Bureau Ranking, we prove every day that we love being there for and helping our customers. We work hard to create an environment where you can thrive and use your skills and talents to help us deliver legendary Customer Service. You’ll help positively impact every homeowner and the communities that we serve, too.

You will be part of a team that has a MUST WIN attitude matched by an unparalleled support staff. We’re looking for hardworking, self-motivated, individuals with a professional presence. You will be working with a company and a team that is second to none and we are looking for the same!

Why work for us?

·       Compensation - Non recoverable draw plus hourly equals lucrative pay!

·       Benefits – Medical, Dental, Vision, and more!

·       401k Matching – $1 for $1 company match up to 3% of pay

·       Paid Time Off – Accrual of 3 weeks PTO and nine holidays annually

·       Career Growth – Move up your career, internal candidates receive top priority

SUMMARY

The Inside Sales Representative is responsible for inbound and outbound B2C leads, advancing the sales process, closing new and upgrade business and achieving opportunity-based sales quotas. The Inside Sales Representative will conduct research to best qualify leads and reach business targets through telephone and email. This individual will also actively participate in the planning and execution of company marketing activities providing vital input based on his/her interactions with prospects.

JOB DUTIES

  • Answer inbound sales calls – to close sale and schedule install or schedule consult for Outside Sales Representative
  • Make outbound follow-up calls to existing clients via telephone and email cross-sell and up-sell equipment
  • Emphasize product/service features and benefits, quote prices, discuss credit terms, and prepare sales order forms and/or reports
  • Penetrate all targeted accounts and radiate sales from within client base
  • Collaborate with appropriate team members to determine necessary strategic sales approaches
  • Maintain and expand the company’s database of prospects
  • Ensure follow-up by passing leads to appropriate team members with calls-to-action, dates, complete profile information, sources, etc.
  • Enter new customer data and update changes to existing accounts in the corporate database and other sales management applications
  • Attend periodic sales training where applicable
  • Appropriately communicate brand identity and corporate position

REQUIREMENTS

  • University or college degree a plus but not required
  • Two to three years of direct work experience in a inside or outside sales capacity
  • Demonstrated ability to convert prospects and close deals and achieve sales quotas
  • Success in qualifying opportunities involving multiple key decision makers
  • Able to build and maintain lasting relationships with customers
  • Exceptional verbal communication and presentation skills
  • Able to perform basic calculations and mathematical figures
  • Experience with customer relationship management software
  • Overtime as required; Saturday hours on a rotation basis is required

#LYN

Apply Today

Travel Sales Counselor

Elk Grove, California

We're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service. We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members. We're community minded, and celebrate the growth, development and successes of our diverse Team Members.

Whether you’re just starting your journey or looking to grow your career, we’ll support you every step of the way.

Why work for us?

  • Benefits – Access to Medical, Dental, and Vision program and more!
  • 401k Matching – $1 for $1 company match up to 6% of pay
  • Annual Incentive Plan – Eligibility to participate in AAA annual bonus plan
  • Paid Time Off – Accrual of 17 PTO days your first year, nine paid holidays annually, and 24 hours earmarked for volunteer activities

Essential Functions:

  • Sells International & Domestic vacation packages, cruises, tours, hotel, car rental, rail and air travel
  • Owns the relationship with the member from beginning to end of each travel related transaction
  • Researches, evaluates and compares appropriate AAA Travel Partner packages to match up with member needs for  the purpose of “delivering exceptional member experiences” in every transaction
  • Stays current with world events and latest travel industry developments and trends, and provides relevant information to members
  • Processes and interprets travel documents for members purchasing travel products with AAA and inform them of governmental requirements
  • Investigates and responds to travel-related member questions/complaints, and recommends solutions
  • Initiates contact with members and past customers to prospect for new business and encourages repeat business
  • Maintains minimum production goals in the following areas: Travel sales, sales of Travel Partner and proprietary products (i.e. Sojourns, AAA Vacations)
  • Cross-sells products and services (e.g., insurance (P&C, Life), new membership accounts, etc.)

Knowledge/Skills/Abilities:

  • Ability to clearly communicate (verbal and written) in English
  • Basic computer (e.g., Microsoft Word, Outlook, etc.) and industry specific applications (e.g., Galileo, VAX, etc.) and telephone skills
  • GDS experience required (Apollo/Galileo/Travelport)
  • Detailed knowledge of travel products
  • Knowledge of worldwide geography, the ability to read and interpret maps and brochures
  • Self-motivated sales drive and documented sales success
  • Ability to work efficiently both independently and as part of a team
  • Bilingual communication skills are a plus

Education & Experience / Licenses & Certifications:

  • HS Diploma or GED required
  • 2 years of recent experience selling international and domestic travel services required
  • Travel Institute certification as “CTA, CTC, or CTIE” preferred

Work Environment/Physical Requirements:

Works in an office environment sitting at a desk, table or computer workstation for extended periods of time. May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 70-80 percent of the time spent on the job involves the use of a personal computer.

Apply Today

Part-Time Member Service and Sales Associate

Reno, Nevada

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

We're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service. We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
 

Why work for us?

  • Benefits – Access to Medical, Dental, and Vision program and more! 
  • 401k Matching – $1 for $1 company match up to 6% of pay 
  • Annual Incentive Plan – Eligibility to participate in AAA annual bonus plan 
  • Paid Time Off – Accrual of 17 PTO days your first year, nine paid holidays annually, and 24 hours earmarked for volunteer activities 

Essential Functions:

  • Exhibits AAA guiding principles and core values

  • Performs routine sales, service and operational functions for AAA Members including; DMV, cashiering, auto travel, notary and insurance sales support, with expectations for maintaining required standards, policies and procedures

  • Understands and actively promotes products and services to achieve individual goals in support of meeting organization goals and objectives 

  • Overcomes obstacles that create barriers to Team Member or branch efforts

  • Identifies process improvement opportunities and proposes solutions

  • Acts as an agent for change while promoting AAA’s guiding principles and core values

Knowledge/Skills/Abilities:

  • Demonstrates sales and service skills. Able to effectively interact, face-to-face, with new, prospective and existing Members.

  • Accuracy and comfort handling money, making change, balancing cash drawer.

  • Good computer skills, proficient in both reading and basic arithmetic.

  • Good written and verbal communication skills in person and over the phone.

  • Ability to multitask in response to requests, requirements and Member/Team Member expectations. Ability to accept feedback and correct course as necessary.

Experience & Licenses/Certifications:

  • HS Diploma or GED required

  • Two years of sales and customer service experience required

  • Experience working with sales and service standards and goals

  • Current & valid Driver's License with clean history may be required

  • Bonding and fingerprinting may be required

  • P&C Licensing preferred

Work Environment/Physical Requirements:

Works in a variety of office environments where standing, walking or sitting at a desk, table or computer workstation may be required for extended periods of time. May travel by car, plane or other form of transportation to attend business meetings or conferences. May be required to work in one or more locations in a defined service area. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

#MEA

Apply Today

Accounting Analyst

Phoenix, Arizona

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

ACCOUNTING ANALYST

AAA…we're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service. We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.  We're community minded, and celebrate the growth, development and successes of our diverse Team Members.  Whether you’re just starting your journey or looking to grow your career, we’ll support you every step of the way.

Why Work for us:

  • Impact. Play a key role in innovating the future of auto repair while reinventing AAA and the value propositions we deliver to over 6 Million Members.
  • Development. Our team is designed to grow business and business leaders. We intend for you to demonstrate your capabilities and leadership skills and earn rapid advancement.
  • Recognition. We offer a competitive total compensation package including salary, performance bonus, benefits, and 401(k) company match and discretionary contributions.
  • Lifestyle. We do honorable work, and we practice our values: humility, integrity, teamwork, and service.

Our Accounting Analyst will be responsible for a variety of tasks such as verifying, billing, account reconciliation, posting, computing and summarizing accounting and billing records; preparing financial exhibits and reports; ensuring compliance with company procedures; identifying and correcting questionable entries. They will use professional concepts to complete work and resolve problems of moderate scope and complexity.

Essential Functions

Monitors, controls, reconciles and maintains financial activity and balances of accounts. Ensures transactions are posted to proper accounts.  Identifies, researches and corrects questionable transactions. Ensures sub-systems transactions are recorded correctly and transmitted to the GL correctly.  May provide complex reconciliations and analyses in preparation of information to support both external and internal audit review and prepares recommendations for changes as needed.

  • Provides, acquires and exchanges reconciliation information with business partners. Acts as a liaison and provides coaching to the business partners to facilitate quality of reconciliations.
  • Resolves escalated and/or complicated customer inquiries and concerns. Brings unresolved issues to management with recommendation on how to proceed.
  • Prepares a variety of management reports and analyses to include summaries of financial transactions, new services or procedures/policies.
  • May participate in Accounting Services projects to include the development of new systems, products and entities.  Documents processes and procedures for a variety of activities and workflows.
  • May act as team lead for operational staff.  Is a resource on more complex processing issues, researching financial discrepancies and escalated customer service and vendor concerns.

Knowledge/Skills/Abilities

  • Sound knowledge of insurance/travel/members business practices and procedures as related to financial accounting and/or statutory requirements
  • Knowledge of Generally Accepted Accounting Principles
  • Sound analytical and organizational skills
  • Sound account analysis and reconciliation skills to handle work of moderate complexity
  • Sound skills in Workday, Excel, Word and Access
  • Skills to present information in a clear and concise manner both in writing and verbally to all levels of management

Education & Experience / Licenses & Certification

  • Bachelor's degree with emphasis on Business Administration, Finance or Accounting preferred or equivalent experience
  • 2-4 years previous relevant work experience

Apply Today

Insurance Agent - Outside Sales

Phoenix, Arizona

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Why work for us?

  • Training You’ll attend a thorough, comprehensive, two week training program

  • No Overhead CostsExempt, W-2 structure with dedicated space in a AAA branch when available

  • Benefits Access to Medical, Dental, Vision, wellness program and more!

  • 401k Matching$1 for $1 company match up to 4% of pay

  • Annual Incentive Plan – Eligibility to participate in AAA annual bonus plan

  • Paid Time OffAccrual of 17 PTO days per year, nine holidays annually, and 24 hours per year earmarked for volunteer activities

  • Collaborative EnvironmentAAA will value your contribution to providing exceptional service to our members

Essential Functions:

  • Uses sales techniques and strong product knowledge to identify customer-specific needs to generate new sales, retain existing insureds and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.

  • Generates all leads by soliciting and marketing to businesses and/or by attending community events.

  • Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Agent’s manager.

  • Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.

  • Establishes rapport with the insured that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.

  • Responds to customer inquiries and requests relating to insurance products and membership.

Knowledge/Skills/Abilities:

  • Strong sales skills with a history of effectively developing, tracking, following up on and closing leads.

  • Advanced consultative selling techniques utilizing thorough product knowledge.

  • Knowledge of desktop systems including but not limited to Microsoft Office software applications.

Experience & Licenses/Certifications:

  • HS Diploma or GED required.

  • 2+ years of relevant insurance industry work experience required.

  • Possess active and unrestricted state issued license(s) required to place property and casualty insurance.

#IA

Apply Today

Insurance Associate

Antioch, California

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Why work for us?

  • Licensing Assistance – If unlicensed, AAA NCNU will reimburse the costs of licensure

  • Training – You’ll attend a thorough, comprehensive, three week training program in our Emeryville headquarters

  • No Overhead Costs – W-2 structure with dedication space in a AAA NCNU branch

  • Compensation - Base plus bonus platform with eligibility of annual merit increase and first year production bonuses

  • Benefits – Medical, Dental, Vision, wellness program and more!

  • 401k Matching – $1 for $1 company match up to 6% of pay

  • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan

  • Paid Time Off – Ten hours per month, ten holidays annually, one floating holiday and 24 hours per year earmarked for volunteer activities

  • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Job Summary

Insurance Associates serve our Members by selling them the Property & Casualty and Roadside Assistance insurance that meets the Member’s needs. Individuals in this role are accountable for achieving assigned sales goals while providing an exceptional Member experience. Primary responsibilities include soliciting new business, serving existing insured Members, and retaining policies. Insurance Associates participate in promotions, events, marketing activities, and the cross-sell of AAA insurance products. Insurance Associates are professionals who guide our Members in the purchase of appropriate products and coverage under managerial supervision.

Responsibilities

  • Uses sales techniques and product knowledge to identify customer-specific needs to generate new sales, retain existing insured’s and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.

  • Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Associate’s manager.

  • Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.

  • Consistently provides all Members with a sales and service experience that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.

  • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.

  • Responds to customer inquiries and requests relating to insurance products and membership.

  • Researches and resolves customer service issues. Often assists the insured in initiating the first notice of loss on claims.

Education & Experience/Licenses & Certification

  • High school diploma or GED required. Bachelor's degree in a relevant field preferred.

  • 2 to 4 years of sales experience required. Insurance industry work experience preferred.

  • Bilingual Chinese preferred

  • Ability to acquire an unrestricted state issued license(s) required to place property and casualty insurance within fourteen (14) calendar days of start date. Depending on start date,  active property and casualty license(s) may be required.  

Apply Today

Member Experience Associate - MVD Services

Phoenix, Arizona

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Why work for us?

  • Benefits – Access to Medical, Dental, and Vision program and more! 
  • 401k Matching – $1 for $1 company match up to 4% of pay 
  • Annual Incentive Plan – Eligibility to participate in AAA annual bonus plan 
  • Paid Time Off – Accrual of 17 PTO days your first year, nine paid holidays annually, and 24 hours earmarked for volunteer activities 

Essential Functions:

  • Exhibits AAA guiding principles and core values

  • Performs routine sales, service and operational functions for AAA Members including; MVD, cashiering, auto travel, notary and insurance sales support, with expectations for maintaining required standards, policies and procedures

  • Understands and actively promotes products and services to achieve individual goals in support of meeting organization goals and objectives 

  • Overcomes obstacles that create barriers to Team Member or branch efforts

  • Identifies process improvement opportunities and proposes solutions

  • Acts as an agent for change while promoting AAA’s guiding principles and core values

Knowledge/Skills/Abilities:

  • Demonstrates sales and service skills. Able to effectively interact, face-to-face, with new, prospective and existing Members.

  • Accuracy and comfort handling money, making change, balancing cash drawer.

  • Good computer skills, proficient in both reading and basic arithmetic.

  • Good written and verbal communication skills in person and over the phone.

  • Ability to multitask in response to requests, requirements and Member/Team Member expectations. Ability to accept feedback and correct course as necessary.

Experience & Licenses/Certifications:

  • Minimum one year of MVD customer service experience required

  • Experience working with sales and service standards and goals

  • Current & valid Driver's License with clean history may be required

  • Bonding and fingerprinting may be required

  • Active AZ MVD Certification required

  • P&C Licensing may be required

Work Environment/Physical Requirements:

Works in a variety of office environments where standing, walking or sitting at a desk, table or computer workstation may be required for extended periods of time. May travel by car, plane or other form of transportation to attend business meetings or conferences. May be required to work in one or more locations in a defined service area. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

#MEA

Apply Today

Sr. Accountant - Accounts Receivable

Phoenix, Arizona

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Senior Accountant - Accounts Receivable

AAA…we're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service. We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.  We're community minded, and celebrate the growth, development and successes of our diverse Team Members.  Whether you’re just starting your journey or looking to grow your career, we’ll support you every step of the way.

Why Work for us:

·        Impact. Play a key role in innovating the future of auto repair while reinventing AAA and the value propositions we deliver to over 6 Million Members.

·        Development. Our team is designed to grow business and business leaders. We intend for you to demonstrate your capabilities and leadership skills and earn rapid advancement.

·        Recognition. We offer a competitive total compensation package including salary, performance bonus, benefits, and 401(k) company match and discretionary contributions.

·        Lifestyle. We do honorable work, and we practice our values: humility, integrity, teamwork, and service.

Our Senior Accountant A/R role is responsible for accounting functions to include the development and maintenance of accounting systems, general ledger, asset and liability records and other financial transactions, and the reporting of financial and statistical data.  The Accountant IV uses advanced accounting concepts and company objectives to resolve complex issues in creative and effective ways. May function as a team lead and/or coordinate functions of others. Receives assignments in the form of goals and exercises considerable judgment and latitude in obtaining results.  Interacts with all levels of staff and external constituents to resolve a wide variety of issues.

Essential Functions.

  • Invoicing of club receivables
  • Tracking club cash receipts and applying to appropriate outstanding invoice or account
  • Ensures proper revenue recognition is applied for club transactions
  • Partners with various business partners to ensure revenue is recorded properly
  • Ensures membership payments and revenue are properly recorded in membership system
  • Provides, acquires and exchanges information at all levels of complexity with internal and external contacts.
  • May serve on committees and represent department.
  • Develops implements and/or maintains one or a combination of general accounting systems.
  • Team leads ensure smooth department operations and may coordinate and oversee activities of others.
  • Applies specialized accounting concepts to perform technical analyses to understand past performance and determine present and future performance and/or resource allocations.
  • Applies company policies and procedures to resolve a variety of issues at the highest levels of complexity, ensuring internal control objectives are met.
  • Prepares proposals for improvements to internal accounting procedures and policies.
  • Evaluates, interprets and, summarize and may present reports and records for all levels of leadership.
  • Is a resource to management on complex issues or specialized functions and standards.
  • Leads team in completing regulatory findings, income and expense report filing and general ledger closing cycle.
  • Provides coaching and assistance to lower level accounting staff.

Knowledge/Skills/Abilities

  • Thorough knowledge of GAAP and Statutory accounting principles
  • Thorough knowledge of financial analysis techniques
  • Strong analytical skills needed to structure and conduct analyses and to evaluate and develop logical solutions to accounting issues

Education & Experience / Licenses & Certification

  • Bachelor's degree with emphasis on Business Administration, Finance or Accounting or equivalent experience.
  • 6-7 years previous relevant work experience.
Apply Today

Accountant - Accounts Receivable

Phoenix, Arizona

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Accountant - Accounts Receivable

AAA…we're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service. We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.  We're community minded, and celebrate the growth, development and successes of our diverse Team Members.  Whether you’re just starting your journey or looking to grow your career, we’ll support you every step of the way.

Why Work for us:

·        Impact. Play a key role in innovating the future of auto repair while reinventing AAA and the value propositions we deliver to over 6 Million Members.

·        Development. Our team is designed to grow business and business leaders. We intend for you to demonstrate your capabilities and leadership skills and earn rapid advancement.

·        Recognition. We offer a competitive total compensation package including salary, performance bonus, benefits, and 401(k) company match and discretionary contributions.

·        Lifestyle. We do honorable work, and we practice our values: humility, integrity, teamwork, and service.

Our Accountant - Accounts Receivable involves accounting functions to include the development and maintenance of accounting systems, general ledger, asset and liability records and other financial transactions, and the reporting of financial and statistical data. The Accountant uses professional accounting concepts as a fully qualified, experienced professional with a full understanding of accounting practices and company policies to develop, implement and/or maintain one or a combination of general accounting systems. Works on a wide range of issues in imaginative as well as practical ways. Work products are reviewed as needed. Interacts with all levels of staff and external constituents to resolve a wide variety of issues.

Essential Functions

  • Invoicing of club receivables
  • Tracking club cash receipts and applying to appropriate outstanding invoice or account
  • Ensures proper revenue recognition is applied for club transactions
  • Partners with various business partners to ensure revenue is recorded properly
  • Ensures membership payments and revenue are properly recorded in membership system
  • Provides, acquires and exchanges information of all levels of complexity with internal and external contacts.
  • Uses professional concepts to record, reconcile and balance assets, liabilities and other financial transactions at all levels of complexity; prepares financial reports.
  • Applies company policies and procedures to resolve a variety of issues at all levels of complexity, ensuring internal control objectives are met.
  • Determines appropriate solutions to issues from a wide variety of sources.
  • Anticipates issues and escalates to appropriate priority and level.
  • Evaluates, interprets and summarizes reports and records for managers.
  • Is a resource to management on complex issues and non-routine functions and standards.
  • Under general supervision, provides analytic support for accounting projects at all levels of complexity.
  • Provides coaching and assistance to lower level accounting staff.

Knowledge/Skills/Abilities

  • Financial statement preparation and footnote disclosure
  • Compliance reporting, research accounting issues using FASB, NAIC and similar resources

Education & Experience / Licenses & Certification

  • Bachelor's degree with emphasis on Business Administration, Finance or Accounting or equivalent experience.
  • 5-7 years previous relevant work experience

Apply Today

Accounting Analyst - Accounts Receivable

Phoenix, Arizona

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Accounting Analyst – Accounts Receivable

AAA…we're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service. We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.  We're community minded, and celebrate the growth, development and successes of our diverse Team Members.  Whether you’re just starting your journey or looking to grow your career, we’ll support you every step of the way.

Why Work for us:

·        Impact. Play a key role in innovating the future of auto repair while reinventing AAA and the value propositions we deliver to over 6 Million Members.

·        Development. Our team is designed to grow business and business leaders. We intend for you to demonstrate your capabilities and leadership skills and earn rapid advancement.

·        Recognition. We offer a competitive total compensation package including salary, performance bonus, benefits, and 401(k) company match and discretionary contributions.

·        Lifestyle. We do honorable work, and we practice our values: humility, integrity, teamwork, and service.

Our Accounting Analyst for A/R is responsible for a variety of tasks such as verifying, billing, account reconciliation, posting, computing and summarizing accounting and billing records; preparing financial exhibits and reports; ensuring compliance with company procedures; identifying and correcting questionable entries. Analyst II uses professional concepts to complete work and resolve problems of moderate scope and complexity.

Essential Functions

  • Invoicing of club receivables
  • Tracking club cash receipts and applying to appropriate outstanding invoice or account
  • Ensures proper revenue recognition is applied for club transactions
  • Partners with various business partners to ensure revenue is recorded properly
  • Ensures membership payments and revenue are properly recorded in membership system
  • Monitors, controls, reconciles and maintains financial activity and balances of accounts. Ensures transactions are posted to proper accounts.  Identifies, researches and corrects questionable transactions. Ensures sub-systems transactions are recorded correctly and transmitted to the GL correctly.  May provide complex reconciliations and analyses in preparation of information to support both external and internal audit review and prepares recommendations for changes as needed.
  • Provides, acquires and exchanges reconciliation information with business partners. Acts as a liaison and provides coaching to the business partners to facilitate quality of reconciliations.
  • Resolves escalated and/or complicated customer inquiries and concerns. Brings unresolved issues to management with recommendation on how to proceed. Prepares a variety of management reports and analyses to include summaries of financial transactions, new services or procedures/policies.
  • May participate in Accounting Services projects to include the development of new systems, products and entities.  Documents processes and procedures for a variety of activities and workflows.
  • May act as team lead for operational staff.  Is a resource on more complex processing issues, researching financial discrepancies and escalated customer service and vendor concerns.

Knowledge/Skills/Abilities

• Sound knowledge of insurance/travel/members business practices and procedures as related to financial accounting and/or statutory requirements

• Knowledge of Generally Accepted Accounting Principles

Education & Experience / Licenses & Certification

• Bachelor's degree with emphasis on Business Administration, Finance or Accounting or equivalent experience

• 2-4 years previous relevant work experience

Apply Today

Member Experience Associate

Watsonville, California

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

We're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service. We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
 

Why work for us?

  • Benefits – Access to Medical, Dental, and Vision program and more! 
  • 401k Matching – $1 for $1 company match up to 6% of pay 
  • Annual Incentive Plan – Eligibility to participate in AAA annual bonus plan 
  • Paid Time Off – Accrual of 17 PTO days your first year, nine paid holidays annually, and 24 hours earmarked for volunteer activities 

Essential Functions:

  • Exhibits AAA guiding principles and core values

  • Performs routine sales, service and operational functions for AAA Members including; DMV, cashiering, auto travel, notary and insurance sales support, with expectations for maintaining required standards, policies and procedures

  • Understands and actively promotes products and services to achieve individual goals in support of meeting organization goals and objectives 

  • Overcomes obstacles that create barriers to Team Member or branch efforts

  • Identifies process improvement opportunities and proposes solutions

  • Acts as an agent for change while promoting AAA’s guiding principles and core values

Knowledge/Skills/Abilities:

  • Demonstrates sales and service skills. Able to effectively interact, face-to-face, with new, prospective and existing Members.

  • Accuracy and comfort handling money, making change, balancing cash drawer.

  • Good computer skills, proficient in both reading and basic arithmetic.

  • Good written and verbal communication skills in person and over the phone.

  • Ability to multitask in response to requests, requirements and Member/Team Member expectations. Ability to accept feedback and correct course as necessary.

  • Bilingual (Spanish) REQUIRED!

Experience & Licenses/Certifications:

  • High School Diploma or GED required

  • Two years of sales or customer service experience required

  • Experience working with sales and service standards and goals

  • Current & valid Driver's License with clean history may be required

  • Bonding and fingerprinting may be required

  • P&C Licensing may be required

Work Environment/Physical Requirements:

Works in a variety of office environments where standing, walking or sitting at a desk, table or computer workstation may be required for extended periods of time. May travel by car, plane or other form of transportation to attend business meetings or conferences. May be required to work in one or more locations in a defined service area. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

#MEA

Apply Today

Member Experience Associate

Oroville, California

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Why work for us?

  • Benefits – Access to Medical, Dental, and Vision program and more! 
  • 401k Matching – $1 for $1 company match up to 6% of pay 
  • Annual Incentive Plan – Eligibility to participate in AAA annual bonus plan 
  • Paid Time Off – Accrual of 17 PTO days your first year, nine paid holidays annually, and 24 hours earmarked for volunteer activities 

Essential Functions:

  • Exhibits AAA guiding principles and core values

  • Performs routine sales, service and operational functions for AAA Members including; DMV, cashiering, auto travel, notary and insurance sales support, with expectations for maintaining required standards, policies and procedures

  • Understands and actively promotes products and services to achieve individual goals in support of meeting organization goals and objectives 

  • Overcomes obstacles that create barriers to Team Member or branch efforts

  • Identifies process improvement opportunities and proposes solutions

  • Acts as an agent for change while promoting AAA’s guiding principles and core values

Knowledge/Skills/Abilities:

  • Demonstrates sales and service skills. Able to effectively interact, face-to-face, with new, prospective and existing Members.

  • Accuracy and comfort handling money, making change, balancing cash drawer.

  • Good computer skills, proficient in both reading and basic arithmetic.

  • Good written and verbal communication skills in person and over the phone.

  • Ability to multitask in response to requests, requirements and Member/Team Member expectations. Ability to accept feedback and correct course as necessary.

Experience & Licenses/Certifications:

  • HS Diploma or GED required

  • Two years of sales or customer service experience required

  • Experience working with sales and service standards and goals

  • Current & valid Driver's License with clean history may be required

  • Bonding and fingerprinting may be required

  • P&C Licensing may be required

Work Environment/Physical Requirements:

Works in a variety of office environments where standing, walking or sitting at a desk, table or computer workstation may be required for extended periods of time. May travel by car, plane or other form of transportation to attend business meetings or conferences. May be required to work in one or more locations in a defined service area. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

Apply Today

Insurance Associate

Monterey, California

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Why work for us?

  • Licensing Assistance – If unlicensed, AAA NCNU will reimburse the costs of licensure

  • Training – You’ll attend a thorough, comprehensive, three week training program in our Emeryville headquarters

  • No Overhead Costs – W-2 structure with dedication space in a AAA NCNU branch

  • Compensation - Base plus bonus platform with eligibility of annual merit increase and first year production bonuses

  • Benefits – Medical, Dental, Vision, wellness program and more!

  • 401k Matching – $1 for $1 company match up to 6% of pay

  • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan

  • Paid Time Off – Ten hours per month, ten holidays annually, one floating holiday and 24 hours per year earmarked for volunteer activities

  • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Job Summary

Insurance Associates serve our Members by selling them the Property & Casualty and Roadside Assistance insurance that meets the Member’s needs. Individuals in this role are accountable for achieving assigned sales goals while providing an exceptional Member experience. Primary responsibilities include soliciting new business, serving existing insured Members, and retaining policies. Insurance Associates participate in promotions, events, marketing activities, and the cross-sell of AAA insurance products. Insurance Associates are professionals who guide our Members in the purchase of appropriate products and coverage under managerial supervision.

Responsibilities

  • Uses sales techniques and product knowledge to identify customer-specific needs to generate new sales, retain existing insured’s and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.

  • Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Associate’s manager.

  • Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.

  • Consistently provides all Members with a sales and service experience that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.

  • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.

  • Responds to customer inquiries and requests relating to insurance products and membership.

  • Researches and resolves customer service issues. Often assists the insured in initiating the first notice of loss on claims.

Education & Experience/Licenses & Certification

  • High school diploma or GED required. Bachelor's degree in a relevant field preferred.

  • 2 to 4 years of sales experience required. Insurance industry work experience preferred.

  • Ability to acquire an unrestricted state issued license(s) required to place property and casualty insurance within forty-five (45) calendar days of hire. Active required license(s) preferred. 

Apply Today

Insurance Sales Agent

Las Vegas, Nevada

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Why work for us?

  • Licensing Assistance – If unlicensed, AAA NCNU will reimburse the costs of licensure

  • Training – You’ll attend a thorough, comprehensive, two week training program

  • No Overhead Costs – W-2 structure with dedicated space in a AAA branch

  • Benefits – Medical, Dental, Vision, wellness program and more!

  • 401k Matching – $1 for $1 company match up to 6% of pay

  • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan

  • Paid Time Off – 17 days your first year + nine holidays annually + 24 hours per year designated for volunteer work

Essential Functions:

  • Uses sales techniques and strong product knowledge to identify customer-specific needs to generate new sales, retain existing insureds and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.

  • Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Agent’s manager.

  • Conduct insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.

  • Establishes rapport with the insured that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.

  • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.

  • Responds to customer inquiries and requests relating to insurance products and membership.

  • Researches and resolves complex customer service issues. Often assists the insured in initiating the first notice of loss on claims.

Knowledge/Skills/Abilities:

  • Strong sales skills with a history of effectively developing, tracking, following up on and closing leads.

  • Advanced consultative selling techniques utilizing thorough product knowledge.

  • Knowledge of desktop systems including but not limited to Microsoft Office software applications.

Experience & Licenses/Certifications:

  • HS Diploma or GED required.

  • 3 to 5 years of relevant sales or insurance industry work experience required.

  • Possesses or has the ability to possess active and unrestricted state issued license(s) required to place property and casualty insurance.

#IA

Apply Today

Member Experience Associate - Bilingual Spanish

Stockton, California

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Why work for us?

  • Benefits – Access to Medical, Dental, and Vision program and more! 
  • 401k Matching – $1 for $1 company match up to 6% of pay 
  • Annual Incentive Plan – Eligibility to participate in AAA annual bonus plan 
  • Paid Time Off – Accrual of 17 PTO days your first year, nine paid holidays annually, and 24 hours earmarked for volunteer activities 

Essential Functions:

  • Exhibits AAA guiding principles and core values

  • Performs routine sales, service and operational functions for AAA Members including; DMV, cashiering, auto travel, notary and insurance sales support, with expectations for maintaining required standards, policies and procedures

  • Understands and actively promotes products and services to achieve individual goals in support of meeting organization goals and objectives 

  • Overcomes obstacles that create barriers to Team Member or branch efforts

  • Identifies process improvement opportunities and proposes solutions

  • Acts as an agent for change while promoting AAA’s guiding principles and core values

Knowledge/Skills/Abilities:

  • Demonstrates sales and service skills. Able to effectively interact, face-to-face, with new, prospective and existing Members.

  • Accuracy and comfort handling money, making change, balancing cash drawer.

  • Good computer skills, proficient in both reading and basic arithmetic.

  • Good written and verbal communication skills in person and over the phone.

  • Ability to multitask in response to requests, requirements and Member/Team Member expectations. Ability to accept feedback and correct course as necessary.

  • Bilingual (Spanish) required

Experience & Licenses/Certifications:

  • HS Diploma or GED required

  • Two years of sales or customer service experience required

  • Experience working with sales and service standards and goals

  • Current & valid Driver's License with clean history may be required

  • Bonding and fingerprinting may be required

  • P&C Licensing may be required

Work Environment/Physical Requirements:

Works in a variety of office environments where standing, walking or sitting at a desk, table or computer workstation may be required for extended periods of time. May travel by car, plane or other form of transportation to attend business meetings or conferences. May be required to work in one or more locations in a defined service area. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

#MEA

Apply Today

Certified Automotive Technician

Phoenix, Arizona

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Why AAA?

  • Hourly Pay, Wrench Rate with bonus and incentive plans

  • Up to $2500 Sign-On bonus

  • Exceptional benefits within 30 days of hire, to include 401k matching

  • 15 Paid Days off and no Sunday work hours

  • Tuition reimbursement for receiving additional ASE certifications

  • A free AAA Membership and numerous employee discounts

  • Successfully complete automotive service and repair work qualified to perform.  Perform work according to safety guidelines.  

  • Complete vehicle inspection form and vehicle diagnostic form and submit to service advisor.  

  • Complete documentation of repair work completed.

  • Advises service advisor of change in a vehicles status.

  • Inspect vehicles for additional needed repairs or maintenance and recommend them to the service advisors for sale to customers.

  • Responsible to maintain a safe and clean work area.  
  • Participate in ongoing training as assigned by management.
  • Study technical bulletins, industry magazines, and technical web sites. 

Certifications, Licenses, Registrations:

  • Valid Arizona driver’s license and current 39 month driving record. 
  • 2 ASE Certifications required or equivalent experience.
  • Candidates will be considered if there certifications have expired within the last 2 years. 
  • Candidate will be required to re-certify in at least 2 areas at the next testing cycle as a condition of employment. 

Education and/or Experience:

  • Technical Training
  • 3-5 years experience

PHYSICAL DEMANDS:

Required by the Americans with Disabilities Act (ADA).
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions o this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk and hear, required to sit, occasionally required to stand and walk; use and to finger, handle, or feel; and reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, peripheral vision and the ability to focus. Identify specific hazards as necessary (use of chemicals, equipment, driving).

May be exposed to chemicals, pneumatic air, electrical, lifting, tripping and/or falling, drives member and/or company vehicle.

#MCC

Apply Today

Certified Auto Technician

Phoenix, Arizona

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Why AAA?

  • Hourly Pay, Wrench Rate with bonus and incentive plans

  • $2500 Sign-On bonus

  • Exceptional benefits within 30 days of hire, to include 401k matching

  • 15 Paid Days off and no Sunday work hours

  • Tuition reimbursement for receiving additional ASE certifications

  • A free AAA Membership and numerous employee discounts

What You'll Do

  • Successfully complete automotive service and repair work qualified to perform 

  • Perform work according to safety guidelines

  • Complete vehicle inspection form and vehicle diagnostic form and submit to service advisor

  • Complete documentation of repair work completed

  • Advises service advisor of change in a vehicles status

  • Inspect vehicles for additional needed repairs or maintenance and recommend them to the service advisors for sale to customers

  • Responsible for maintaining a safe and clean work area

  • Participate in ongoing training as assigned by management

  • Study technical bulletins, industry magazines, and technical websites 

What You've Done

  • 3-5 years automotive repair experience 

  • 2+ ASE Certifications required or equivalent experience.

  • Valid Arizona driver’s license and current 39 month driving record. 

  • Candidates will be considered if certifications have expired within the last 2 years. 

  • Candidate will be required to re-certify in at least 2 areas at the next testing cycle as a condition of employment

#MCC

PHYSICAL DEMANDS: 

Required by the Americans with Disabilities Act (ADA).

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk and hear, required to sit, occasionally required to stand and walk; use and to finger, handle, or feel; and reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, peripheral vision and the ability to focus. Identify specific hazards as necessary (use of chemicals, equipment, driving).

May be exposed to chemicals, pneumatic air, electrical, lifting, tripping and/or falling, drives member and/or company vehicle.


 

Apply Today

Sales Administrator

Tempe, Arizona

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

AAA recently acquired SafeGuard, the 11th largest smart home security company in the United States, with the vision to become the most trusted brand in this industry.  Safeguard, has been Protecting Arizona families and businesses for over 50 years; we are Arizona's largest locally-operated security provider. With an A+ Better Business Bureau Ranking, we prove every day that we love being there for and helping our customers.  We work hard to create an environment where you can thrive and use your skills and talents to help us deliver legendary Customer Service. You’ll help positively impact every homeowner and the communities that we serve, too.

JOB SUMMARY:

This position provides administrative support to the Residential Sales team

Why work for us?
  • Training - Career Advancement!
  • Great Benefits - Medical/Dental/Vision
  • Retirement - 401k matching up to 3%
  • Work/Life Balance - PTO 3 Weeks + 9 paid holidays

RESPONSIBILITIES:

  • Assist sales team in coordinating with schedulers & installers for job completion
  • Support outside sales / business development team with event scheduling & maintain a calendar of upcoming events
  • Reconcile monthly of commissions, sales offers, and contests
  • Maintain team schedule
  • Partner with IT for department systems support (no troubleshooting was required)
  • Manage inventory of department office supplies & outside sales, reordering as needed
  • Assist in the development & documentation of policies, processes, and procedures
  • Coordinate with supporting teams to ensure administrative elements of sales jobs are completed (Ex: Alarm.com account set-up for same day sale & install)
  • Understanding of Microsoft Office - Understanding of Google Suite - Highly organized with strong attention to detail

EDUCATION, KNOWLEDGE, SKILLS, COMPETENCIES, CERTIFICATIONS/LICENSES:

  • 2 years + of administrative experience required (supporting high volume sales teams preferred)
  • Call center experience (preferred)
  • Microsoft Office (proficient)
  • Google Suite (preferred)
  • Highly organized with strong attention to detail
  • Bachelor’s degree (preferred)
  • High School Diploma or (GED) required

Working Environment/Physical Requirements:

This position is expected to spend 95% of the time at the work station on the phone either making outbound calls or working on computer.

Apply Today

Certified Auto Technician

Phoenix, Arizona

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Why AAA?

  • Hourly Pay, Wrench Rate with bonus and incentive plans

  • $2500 Sign-On bonus

  • Exceptional benefits within 30 days of hire, to include 401k matching

  • 15 Paid Days off and no Sunday work hours

  • Tuition reimbursement for receiving additional ASE certifications

  • A free AAA Membership and numerous employee discounts

What You'll Do

  • Successfully complete automotive service and repair work qualified to perform

  • Perform work according to safety guidelines

  • Complete vehicle inspection form and vehicle diagnostic form and submit to service advisor

  • Complete documentation of repair work completed

  • Advises service advisor of change in a vehicles status

  • Inspect vehicles for additional needed repairs or maintenance and recommend them to the service advisors for sale to customers

  • Responsible for maintaining a safe and clean work area

  • Participate in ongoing training as assigned by management

  • Study technical bulletins, industry magazines, and technical websites.

What You've Done

  • 3-5 years automotive repair experience 

  • 2+ ASE Certifications required or equivalent experience

  • Valid Arizona driver’s license and current 39 month driving record 

  • Candidates will be considered if certifications have expired within the last 2 years

  • Candidate will be required to re-certify in at least 2 areas at the next testing cycle as a condition of employment 

PHYSICAL DEMANDS: 

Required by the Americans with Disabilities Act (ADA).

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk and hear, required to sit, occasionally required to stand and walk; use and to finger, handle, or feel; and reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, peripheral vision and the ability to focus. Identify specific hazards as necessary (use of chemicals, equipment, driving).

May be exposed to chemicals, pneumatic air, electrical, lifting, tripping and/or falling, drives member and/or company vehicle.

#MCC


 

Apply Today

Insurance Member Experience Associate

Tucson, Arizona

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Why work for us?

  • Benefits – Access to Medical, Dental, and Vision program and more! 
  • 401k Matching – $1 for $1 company match up to 4% of pay 
  • Annual Incentive Plan – Eligibility to participate in AAA annual bonus plan 
  • Paid Time Off – Accrual of 17 PTO days your first year, nine paid holidays annually, and 24 hours earmarked for volunteer activities 

Essential Functions:

  • Exhibits AAA guiding principles and core values

  • Performs routine sales, service and operational functions for AAA Members including; MVD, cashiering, auto travel, notary and insurance sales support, with expectations for maintaining required standards, policies and procedures

  • Understands and actively promotes products and services to achieve individual goals in support of meeting organization goals and objectives 

  • Overcomes obstacles that create barriers to Team Member or branch efforts

  • Identifies process improvement opportunities and proposes solutions

  • Acts as an agent for change while promoting AAA’s guiding principles and core values

Knowledge/Skills/Abilities:

  • Demonstrates sales and service skills. Able to effectively interact, face-to-face, with new, prospective and existing Members.

  • Accuracy and comfort handling money, making change, balancing cash drawer.

  • Good computer skills, proficient in both reading and basic arithmetic.

  • Good written and verbal communication skills in person and over the phone.

  • Ability to multitask in response to requests, requirements and Member/Team Member expectations. Ability to accept feedback and correct course as necessary.

Experience & Licenses/Certifications:

  • Two years of sales or customer service experience in the insurance industry required

  • Experience working with sales and service standards and goals

  • Current & valid Driver's License with clean history may be required

  • Bonding and fingerprinting may be required

  • P&C License required

Work Environment/Physical Requirements:

Works in a variety of office environments where standing, walking or sitting at a desk, table or computer workstation may be required for extended periods of time. May travel by car, plane or other form of transportation to attend business meetings or conferences. May be required to work in one or more locations in a defined service area. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

#MEA

Apply Today

Shift Lead

Concord, California

Essential Functions

  • Responsible for oversight of shop operations to include inspecting/maintaining of company vehicles/ equipment for safe and efficient operation, battery inventory processes, administrative duties/reports and coordination of scheduling/dispatching
  • Coaching and development of employees, to include training, performance management and the corrective action process
  • Driving and operating the full range of service vehicles (i.e. loading/towing vehicles, flat tire changes, lock-out, fuel delivery services, etc.) for increased
  • Productivity gains and contribution to business results, to include knowledge sharing/coaching/
  • training of peers; utilizing on-board computer, radio communications and mapping systems
  • On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving
  • Managing and maintenance of damages tracking system and coordination of resolution for customer complaints
  • Education and training. I.E.:  AAA Compliance Training, RPST,TSAAC, Lock-out, PSP, Battery
  • Service Training

Knowledge/Skills/Abilities

  • Ability to drive a manual/automatic shift vehicle
  • Ability to ride a bicycle at a skilled level.
  • Ability to act in the role of a leader, to include coaching, mentoring and training
  • Superior customer service skills and the ability to interact with a wide-range of people
  • Proficient automotive knowledge
  • Proven computer knowledge and familiarity with Microsoft Office Suite
  • Proven math skills and analytical ability
  • Ability to communicate effectively, including proficiency with delivering presentations and conducting meetings
  • Bilingual communication skills (preferred)

Education & Experience / Licenses & Certification

• High School Diploma or GED equivalent

• 8+ years Experience operating a motor vehicle with a valid driver's license

• Vocational technical automotive training/certification or equivalent experience (preferred)

• ASE (Automotive Service Excellence) certification (preferred)

Work Environment/Physical Requirements

Works outdoors at vehicle sites when servicing vehicles. Lifting and carrying tires and parts, weighing up to 50 pounds, several times a day; bending, kneeling and stooping as required for service calls. Works in all weather and all traffic conditions. Vehicle recovery sites may be wet, messy and hazardous.

If needed for identification purposes, a photograph may be obtained after an offer of employment is made and accepted.  Service Providers are required to provide a photograph for identification purposes.

Competency

Customer Centricity (Proficient)

Interpersonal Savvy (Proficient)

Time Management (Proficient)

Decision Making (Proficient)

Leadership Credibility (intermediate)

Apply Today

Commercial Outside Sales Rep.

Tempe, Arizona

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

AAA recently acquired SafeGuard, the 11th largest smart home security company in the United States, with the vision to become the most trusted brand in this industry. Safeguard, has been Protecting Arizona families and businesses for over 50 years; we are Arizona's largest locally-operated security provider. With an A+ Better Business Bureau Ranking, we prove every day that we love being there for and helping our customers. We work hard to create an environment where you can thrive and use your skills and talents to help us deliver legendary Customer Service. You’ll help positively impact every homeowner and the communities that we serve, too.
You will be part of a team that has a must win attitude matched by an unparalleled support staff. We’re looking for hardworking, self-motivated, individuals with a professional presence. You will be working with a company and a team that is second to none and we are looking for the same!

WHAT WE ARE LOOKING FOR

  • Someone who will work hard and who wants to earn $125K+ a year.
  • We are looking for highly motivated and energetic team member.
  • Must have strong confident people skills with an outgoing personality.
  • A level of professionalism that doesn’t take no as an answer, but still knows when to move on.
  • Be a quick thinker with adaptability to manage real-time situations.
  • Experience selling Security Industry, products and services.

RESPONSIBILITIES

Travel within assigned territory, 30-50 commercial businesses with the goal of assessing the need for AAA Smart Home Security Systems.

Responsible for generating new revenue by selling our products and services in a specific geographic area, by canvassing, cold-calling and growing existing customers.

Required to meet specific new business income goals through aggressive sales requirements.

Must communicate effectively and persuasively with prospective customers.

Keep abreast of industry trends.

Monitor year to date progress, trouble shoot, identify problems and work to develop and grow your region and customer base.

QUALIFICATIONS

  • Sales experience within Security Systems Industry
  • Computer skills, smart devices and App abilities
  • Experience in Word, Excel, and Outlook
  • Must have reliable transportation
  • Be compensation driven and earn maximum commissions
  • Ability to pass a full background check with drug screen

#SAFE

Apply Today

Dispatcher

Phoenix, Arizona

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Job Summary:

Dispatchers utilize multiple technology systems to coordinate rescue for AAA Members in need of roadside assistance. An ideal candidate for this position is someone who is comfortable multitasking. Genuinely caring is a must for this role. Dispatchers will demonstrate an understanding of the assigned service area and will partner with Territory/Fleet Manager to develop rapport.

Job Profile: 

We're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service.

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. 

We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
 

Why work for us?

  • Great Pay - $16.75 with additional increases when you hit performance skill blocks. 

  • Training – You’ll attend a thorough, comprehensive, training program

  • Benefits – Medical, Dental, Vision, wellness program and more!

  • 401k 

  • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan

  • Paid Time Off – Ten hours per month, ten holidays annually, one floating holiday and 24 hours per year earmarked for volunteer activities

  • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

  • ​Room for advancement 

Essential  Functions:

  • Multitask using technology systems to coordinate rescue for AAA Members in need of roadside assistance.

  • Partner with Territory/Fleet Managers to gain a better understanding of their territory.

  • Update the information system and keep the member informed of all requested services.

Knowledge/Skills/Abilities:

  • Clear and proficient verbal and written communication even under pressure

  • Advanced computer, relevant applications, telephone and dispatch/radio skills

  • Common knowledge of vehicle components and the common reasons for vehicle failure

  • Demonstrates problem solving and listening skills to evaluate member safety as well as the ability to discern safety issues and respond appropriately

  • toggle and navigate through multiple applications for simultaneous use

  • Type 45 WPM

Education & Experience/Licenses &  Certification:

  • High School Diploma or GED (Required)

  • Two (2) years of experience in a customer contact role

  • Must be able to work Swing Shift and at least one weekend day

  • Must successfully pass a background check ​

#RIN

Apply Today

Insurance Associate

Milpitas, California

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

AAA has immediate opportunities for motivated individuals to join our team of Insurance Sales Associates.

 

Why work for us?

  • Paid Training: $23.00 during our the training period. Extensive training program will help ensure a seamless transition into an Insurance Agent position. 

  • Licensing Assistance: AAA will reimburse part of the costs of licensure 

  • Advancement Opportunities: Opportunity to advance within the first 90 days 

  • No Overhead Costs: W-2 structure with dedication space in a AAA NCNU branch

  • Compensation: Generous commission structure with the ability to earn commission on every policy. 

  • Benefits: Medical, Dental, Vision, wellness program and more!

  • 401k Matching: $1 for $1 company match up to 6% of pay

  • Annual Incentive Plan: Eligibility to participate in AAA NCNU annual bonus plan

  • Paid Time Of: 17 days of PTO your first year + 9 Holidays annually

  • Community Impact:  24 hours provided per year designated for Volunteer work. 

  • Collaborative Environment: AAA will value your contribution to providing exceptional service to our members

 

Job Summary

Insurance Associates serve our Members by selling them the Property & Casualty and Roadside Assistance insurance that meets the Member’s needs. Individuals in this role are accountable for achieving assigned sales goals while providing an exceptional Member experience. Primary responsibilities include soliciting new business, serving existing insured Members, and retaining policies. Insurance Associates participate in promotions, events, marketing activities, and the cross-sell of AAA insurance products. Insurance Associates are professionals who guide our Members in the purchase of appropriate products and coverage under managerial supervision.

Essential Functions 

  • Uses sales techniques and strong product knowledge to identify customer-specific needs to generate new sales, retain existing insureds and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.

  • Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Agent’s manager.

  • Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.

  • Establishes rapport with the insured that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.

  • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.

  • Responds to customer inquiries and requests relating to insurance products and membership.

  • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.

  • Responds to customer inquiries and requests relating to insurance products and membership.

  • Researches and resolves complex customer service issues. Often assists the insured in initiating the first notice of loss on claims

 

Education & Experience/Licenses & Certification

  • High school diploma or GED required. Bachelor's degree in a relevant field preferred.

  • 2 to 4 years of sales experience preferred.

  • Insurance industry experience or knowledge preferred.

  • Knowledge of desktop systems including but not limited to Microsoft Office software applications.

  • Ability to acquire an unrestricted state issued license(s) required to place property and casualty insurance within fourteen (21) calendar days of start date. Depending on start date,  active property and casualty license(s) may be required.  

#IASales

 

Apply Today

Member Experience Associate

Mountain View, California

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Essential Functions

  • Exhibits AAA guiding principles and core values
  • Performs routine sales, service and operational functions for AAA Members including; DMV, cashiering, auto travel, notary and insurance sales support, with expectations for maintaining required standards, policies and procedures
  • Understands and actively promotes products and services to achieve individual goals in support of meeting organization goals and objectives 
  • Overcomes obstacles that create barriers to Team Member or branch efforts
  • Identifies process improvement opportunities and proposes solutions
  • Acts as an agent for change while promoting AAA’s guiding principles and core values

Knowledge/Skills/Abilities

  • Demonstrates sales and service skills. Able to effectively interact, face-to-face, with new, prospective and existing Members.
  • Accuracy and comfort handling money, making change, balancing cash drawer.
  • Good computer skills, proficient in both reading and basic arithmetic.
  • Good written and verbal communication skills in person and over the phone.
  • Ability to multitask in response to requests, requirements and Member/Team Member expectations. Ability to accept feedback and correct course as necessary.

Education & Experience / Licenses & Certification

  • High school diploma or GED required
  • Two years sales or customer service experience
  • Experience working with sales and service standards and goals
  • Current  & valid Driver's License with clean history may be required
  • Bonding and fingerprinting may be required
  • P&C Licensing may also be required

Work Environment/Physical Requirements

Works in a variety of office environments where standing, walking or sitting at a desk, table or computer workstation may

be required for extended periods of time. May travel by car, plane or other form of transportation to attend business meetings or conferences. May be required to work in one or more locations in a defined service area. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

#MEASales

Apply Today

Insurance Sales Agent

Salt Lake City, Utah

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

We're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service. We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  

We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
 

Why work for us?

  • Licensing Assistance – If unlicensed, AAA NCNU will reimburse the costs of licensure

  • Training – You’ll attend a thorough, comprehensive, two week training program

  • No Overhead Costs – W-2 structure with dedication space in a AAA NCNU branch

  • Benefits – Medical, Dental, Vision, wellness program and more!

  • 401k Matching – $1 for $1 company match up to 6% of pay

  • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan

Insurance Agent Essential Functions:

  • Uses sales techniques and strong product knowledge to identify customer-specific needs to generate new sales, retain existing insureds and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.

  • Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Agent’s manager.

  • Conduct insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.

  • Establishes rapport with the insured that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.

  • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.

  • Responds to customer inquiries and requests relating to insurance products and membership.

  • Researches and resolves complex customer service issues. Often assists the insured in initiating the first notice of loss on claims.

Knowledge/Skills/Abilities:

  • Strong sales skills with a history of effectively developing, tracking, following up on and closing leads.

  • Advanced consultative selling techniques utilizing thorough product knowledge.

  • Knowledge of desktop systems including but not limited to Microsoft Office software applications.

Education & Experience/Licenses & Certifications:

  • 3 to 5 years of relevant sales or insurance industry work experience required.

  • Possesses or has the ability to possess active and unrestricted state issued license(s) required to place property and casualty insurance.

#IA

Apply Today

Insurance Sales Associate

Elk Grove, California

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Why work for us?

  • Paid Training: Paid training. Extensive training program will help ensure a seamless transition into an Insurance Agent position. 

  • Licensing Assistance: AAA provides/ will reimburse the costs of licensure 

  • Advancement Opportunities: Opportunity to advance within the first 90 days 

  • No Overhead Costs: W-2 structure with dedication space in a AAA NCNU branch

  • Compensation: Generous commission structure with the ability to earn commission on every policy. 

  • Benefits: Medical, Dental, Vision, wellness program and more!

  • 401k Matching: $1 for $1 company match up to 6% of pay

  • Annual Incentive Plan: Eligibility to participate in AAA NCNU annual bonus plan

  • Paid Time Off: 17 days of PTO your first year + 9 Holidays annually

  • Community Impact:  24 hours provided per year designated for Volunteer work. 

  • Collaborative Environment: AAA will value your contribution to providing exceptional service to our members

 

Job Summary

Insurance Associates serve our Members by selling them the Property & Casualty and Roadside Assistance insurance that meets the Member’s needs. Individuals in this role are accountable for achieving assigned sales goals while providing an exceptional Member experience. Primary responsibilities include soliciting new business, serving existing insured Members, and retaining policies. Insurance Associates participate in promotions, events, marketing activities, and the cross-sell of AAA insurance products. Insurance Associates are professionals who guide our Members in the purchase of appropriate products and coverage under managerial supervision.

Essential Functions 

  • Uses sales techniques and strong product knowledge to identify customer-specific needs to generate new sales, retain existing insureds and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.

  • Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Agent’s manager.

  • Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.

  • Establishes rapport with the insured that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.

  • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.

  • Responds to customer inquiries and requests relating to insurance products and membership.

  • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.

  • Responds to customer inquiries and requests relating to insurance products and membership.

  • Researches and resolves complex customer service issues. Often assists the insured in initiating the first notice of loss on claims

 

Education & Experience/Licenses & Certifications

  • High School Diploma or GED required. Bachelor's degree in a relevant field preferred.

  • 2 to 4 years of sales experience preferred.

  • Insurance industry experience or knowledge preferred.

  • Knowledge of desktop systems including but not limited to Microsoft Office software applications.

  • Ability to acquire unrestricted state issued license(s) required to place property and casualty insurance. Active required license(s) preferred.

#IA

           

Apply Today

Insurance Associate

Hayward, California

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

AAA has immediate opportunities for motivated individuals to join our team of Insurance Sales Associates.

 

Why work for us?

  • Paid Training: $23.00 during our the training period. Extensive training program will help ensure a seamless transition into an Insurance Agent position. 

  • Licensing Assistance: AAA provides/ will reimburse the costs of licensure 

  • Advancement Opportunities: Opportunity to advance within the first 90 days 

  • No Overhead Costs: W-2 structure with dedication space in a AAA NCNU branch

  • Compensation: Generous commission structure with the ability to earn commission on every policy. 

  • Benefits: Medical, Dental, Vision, wellness program and more!

  • 401k Matching: $1 for $1 company match up to 6% of pay

  • Annual Incentive Plan: Eligibility to participate in AAA NCNU annual bonus plan

  • Paid Time Of: 17 days of PTO your first year + 9 Holidays annually

  • Community Impact:  24 hours provided per year designated for Volunteer work. 

  • Collaborative Environment: AAA will value your contribution to providing exceptional service to our members

 

Job Summary

Insurance Associates serve our Members by selling them the Property & Casualty and Roadside Assistance insurance that meets the Member’s needs. Individuals in this role are accountable for achieving assigned sales goals while providing an exceptional Member experience. Primary responsibilities include soliciting new business, serving existing insured Members, and retaining policies. Insurance Associates participate in promotions, events, marketing activities, and the cross-sell of AAA insurance products. Insurance Associates are professionals who guide our Members in the purchase of appropriate products and coverage under managerial supervision.

Essential Functions 

  • Uses sales techniques and strong product knowledge to identify customer-specific needs to generate new sales, retain existing insureds and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.

  • Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Agent’s manager.

  • Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.

  • Establishes rapport with the insured that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.

  • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.

  • Responds to customer inquiries and requests relating to insurance products and membership.

  • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.

  • Responds to customer inquiries and requests relating to insurance products and membership.

  • Researches and resolves complex customer service issues. Often assists the insured in initiating the first notice of loss on claims

 

Education & Experience/Licenses & Certification

  • High school diploma or GED required. Bachelor's degree in a relevant field preferred.

  • 2 to 4 years of sales experience preferred.

  • Insurance industry experience or knowledge preferred.

  • Knowledge of desktop systems including but not limited to Microsoft Office software applications.

  • Ability to acquire an unrestricted state issued license(s) required to place property and casualty insurance within forty-five (45) calendar days of hire. Active required license(s) preferred.

#IASales

 

Apply Today

Insurance Associate

Oakland, California

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

AAA has immediate opportunities for motivated individuals to join our team of Insurance Sales Associates.

 

Why work for us?

  • Paid Training: $23.00 during our the training period. Extensive training program will help ensure a seamless transition into an Insurance Agent position. 

  • Licensing Assistance: AAA will reimburse part of the costs of licensure 

  • Advancement Opportunities: Opportunity to advance within the first 90 days 

  • No Overhead Costs: W-2 structure with dedication space in a AAA NCNU branch

  • Compensation: Generous commission structure with the ability to earn commission on every policy. 

  • Benefits: Medical, Dental, Vision, wellness program and more!

  • 401k Matching: $1 for $1 company match up to 6% of pay

  • Annual Incentive Plan: Eligibility to participate in AAA NCNU annual bonus plan

  • Paid Time Of: 17 days of PTO your first year + 9 Holidays annually

  • Community Impact:  24 hours provided per year designated for Volunteer work. 

  • Collaborative Environment: AAA will value your contribution to providing exceptional service to our members

 

Job Summary

Insurance Associates serve our Members by selling them the Property & Casualty and Roadside Assistance insurance that meets the Member’s needs. Individuals in this role are accountable for achieving assigned sales goals while providing an exceptional Member experience. Primary responsibilities include soliciting new business, serving existing insured Members, and retaining policies. Insurance Associates participate in promotions, events, marketing activities, and the cross-sell of AAA insurance products. Insurance Associates are professionals who guide our Members in the purchase of appropriate products and coverage under managerial supervision.

Essential Functions 

  • Uses sales techniques and strong product knowledge to identify customer-specific needs to generate new sales, retain existing insureds and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.

  • Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Agent’s manager.

  • Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.

  • Establishes rapport with the insured that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.

  • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.

  • Responds to customer inquiries and requests relating to insurance products and membership.

  • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.

  • Responds to customer inquiries and requests relating to insurance products and membership.

  • Researches and resolves complex customer service issues. Often assists the insured in initiating the first notice of loss on claims

 

Education & Experience/Licenses & Certification

  • High school diploma or GED required. Bachelor's degree in a relevant field preferred.

  • 2 to 4 years of sales experience preferred.

  • Insurance industry experience or knowledge preferred.

  • Knowledge of desktop systems including but not limited to Microsoft Office software applications.

  • Ability to acquire an unrestricted state issued license(s) required to place property and casualty insurance within fourteen (14) calendar days of start date. Depending on start date,  active property and casualty license(s) may be required.  

#IASales

 

Apply Today

E-Commerce Product/Project Marketing Manager

San Ramon, California

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

AAA recently acquired SAFE Security, the 11th largest smart home security company in the United States, with the vision to become the most trusted brand in this industry.  With your help, we aspire to provide the same peace of mind at home as we have provided on the roads for the last 100 years. As AAA Smart Home is revolutionizing the approach to home security and automation, we are looking for a Product Marketing Manager, E-Commerce to join our growing team in our journey.

You will oversee the brand digital experience with a primary focus on the website. You  will develop an e-commerce friendly site for customers so they can learn about our brand, our products, purchase them, leave reviews and refer their friends. You’ll lead the charge on upselling and cross-selling products and you’ll be the user experience champion, knowing what matters most to customers and working to remove unnecessary friction and improve conversion all towards increasing conversion rates of the website while portraying our brand and product offerings.

Job Description Essential Functions:

  • Website development and Optimization: Develop a robust e-commerce website that effectively communicates brand and product offerings, converts traffic to leads and sales and is SEO optimized
  • Product and Merchandising: Set the e-commerce product and merchandising strategy: own the customer journey, prioritize features, build consensus within the team and co-ordinate delivery to produce high-quality digital experiences
  • User Experience: Understand customer desires, develop empathy to provide solutions to meet and exceed needs. Lead bringing these solutions in a visually impactful manner to life in digital platforms
  • Roadmap and Customer Journey: Map customer journeys to improve experience. Own new feature development from concept to launch. Develop and maintain a roadmap for continuous improvement
  • X-functional Collaboration:  Work closely with digital marketing team to drive e-commerce performance. Collaborate with product marketing to suggest thorough product specs and enhancements
  • Expert Voice: Keep up to date with latest e-commerce, web/marketing and product technology. Advise wider team on areas of technology from operations to marketing tools 
  • Performance and data analytics: Set KPIs, analyze and work to optimize performance in collaboration with the digital team. Report on weekly, quarterly and annual basis on areas including: site performance, AOV, LTV and NPS
  • Financial Management: Together with the digital marketing team own e-commerce P&L, specifically be accountable for conversion and cost per conversion on site. Manage budget
  • Manage Partners:  Day to day contact with the web development agency.

What you’ve done:

  • 5+ years working in product management with 3+ years experience working on e-commerce
  • Experience at an e-commerce company, a strong asset
  • Experience and good understanding of U/X, A/B Testing, Google Analytics and other website tools and SEO
  • Experience in site customization
  • E-commerce driven website development and management experience
  • Proven ability to understand data optimization
  • Experience with agile project management
  • Proven ability to collaborate with stakeholders and developers to create and deliver solutions that scale
  • Proven ability to prioritize features, understand trade-offs and make decisions
  • Proven experience in understanding customer behavior and driving transactions on ecommerce platforms.

.  

What you’ll need to succeed:

  • Technical leadership and capacity
  • Strong user experience and design sensibilities
  • Excellent communication and leadership skills, ability to work well as part of a multidisciplinary team
  • Ability to balance user and business needs while working quickly in a fast-paced startup 
  • Excellent analytical and research capabilities
  • Positive attitude, excellent organizational and product management skills
  • Ability to work remotely, communicate effectively and deliver results on time and on budget

#SAFE

Apply Today

Automotive Tech I

Las Vegas, Nevada

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Essential Functions

Performs routine vehicle inspections, oil changes, other fluids services
(brake fluid, coolant, transmission, etc.), flat tire repair, tire
dismounting/mounting/balancing and other maintenance-related services.
Interprets and completes work orders and related documentation assigned
by shop manager. Documents include, but are not limited to, parts
requisitions, diagnostics reports, inspection forms and recommendations.
Assists other technicians as assigned.
Maintains clean and orderly work area. Returns shop supplied equipment
to proper locations, ready for other technicians to use.

Knowledge, Skills and Abilities

High School diploma or equivalent certification or experience.
Automotive trade school certification or equivalent experience
0 – 2 years experience in inspecting and repairing cars and light trucks

Education, Work Experience,  Licenses & Certifications

High school diploma or equivalent
Automotive trade school certification or equivalent experience
0 – 2 years Experience in inspecting and repairing cars and light trucks
ASE certification or equivalent knowledge in areas of repair responsibility
California Smog License Valid Automobile Operator’s License

Competencies

Organizing (Learning)
Time Management (Learning)
Independence (Learning)
Quality Orientation (Learning)
Judgment (Learning)
Cooperation (Collaboration) (Learning)

Apply Today

Member Experience Associate

San Jose, California

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

We're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service.

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. 

We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
 

Essential Functions

  • Exhibits AAA guiding principles and core values

  • Performs routine sales, service and operational functions for AAA Members including; DMV, cashiering, auto travel, notary and insurance sales support, with expectations for maintaining required standards, policies and procedures

  • Understands and actively promotes products and services to achieve individual goals in support of meeting organization goals and objectives 

  • Overcomes obstacles that create barriers to Team Member or branch efforts

  • Identifies process improvement opportunities and proposes solutions

  • Acts as an agent for change while promoting AAA’s guiding principles and core values

Knowledge/Skills/Abilities

  • Demonstrates sales and service skills. Able to effectively interact, face-to-face, with new, prospective and existing Members.

  • Accuracy and comfort handling money, making change, balancing cash drawer.

  • Good computer skills, proficient in both reading and basic arithmetic.

  • Good written and verbal communication skills in person and over the phone.

  • Ability to multitask in response to requests, requirements and Member/Team Member expectations. Ability to accept feedback and correct course as necessary.

Education & Experience / Licenses & Certification

  • High school diploma or GED required

  • Two years sales or customer service experience

  • Experience working with sales and service standards and goals

  • Current  & valid Driver's License with clean history may be required

  • Bonding and fingerprinting may be required

  • P&C Licensing may also be required

Work Environment/Physical Requirements

Works in a variety of office environments where standing, walking or sitting at a desk, table or computer workstation may be required for extended periods of time. May travel by car, plane or other form of transportation to attend business meetings or conferences. May be required to work in one or more locations in a defined service area. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.


 

#MEA Sales 

Apply Today

Mobile Patrol Quality Assurance Trainer

Scottsdale, Arizona

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

The Sr. Security Patrol Officer will serve as a trainer for new security patrol officers in order to help assimilate them to AAA Smart Home Security and the assigned patrol responsibilities. They will also perform the day to day duties of the Security Patrol Officer.

Responsibilities:

  • Perform the job duties of Mobile Patrol Officer to include but not limited to:
  • Safe and courteous operation of the designated patrol vehicle observing all State and Municipal traffic laws as well as all traffic rules specified by the bylaws of the community in which you patrol
  • Respond to burglar alarms at businesses and residences while following all prescribed procedures and instructions in the Mobile Patrol Division S.O.P.
  • Completion of daily assigned tasks, e.g. red-tag checks, interior checks, initial interior checks, spot checks, courtesy patrols, etc., following proper procedure and without exception
  • Onboarding new team members and conducting classroom and on the job training. Provide ongoing training and retraining when necessary
  • Design and develop training programs for Mobile Patrol
  • Select appropriate training methods or activities (e.g. simulations, mentoring, on-the-job training, professional development classes)
  • Maintain and update curriculum as needed and track and maintain training records
  • Other duties as assigned

Qualifications:

  • Must be at least 21 years old
  • Must obtain an Arizona Security Card Certification (Guard Card) prior to starting and recertify prior to expiration
  • Prior training and/or coaching experience is preferred
  • Ability to communicate clearly and effectively in English (both written and oral)
  • Must have great customer service skills
  • Must have a valid AZ driver's license and a satisfactory 39 month driving record
  • Must be a high school graduate or have a GED
  • Have a neat and professional appearance

#SAFE

Apply Today

Fire Alarm Technician

Tempe, Arizona

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

AAA recently acquired SafeGuard, the 11th largest smart home security company in the United States, with the vision to become the most trusted brand in this industry. Safeguard, has been Protecting Arizona families and businesses for over 50 years; we are Arizona's largest locally-operated security provider. With an A+ Better Business Bureau Ranking, we prove every day that we love being there for and helping our customers. We work hard to create an environment where you can thrive and use your skills and talents to help us deliver legendary Customer Service. You’ll help positively impact every homeowner and the communities that we serve, too.

AAA Smart Home is looking for a Fire Alarm Technician to join our team! You will be responsible for completing inspections of all makes and models of Fire Alarm Systems. Must be able to accurately test and inspect per NFPA 72.

Why work for us?
  • Training - Career Advancement!
  • Great Benefits - Medical/Dental/Vision
  • Retirement - 401k matching up to 3%
  • Work/Life Balance - PTO 3 Weeks + 9 paid holidays

Responsibilities:

  • Performs inspections, troubleshooting, and repairs of systems at customer locations.
  • Systems serviced will include fire alarm, life safety, and suppression systems.
  • The position will require the use of both hand and electronic tools.
  • The technician will be responsible for company issued inventory and tools.
  • Reports and documentation must be completed in accordance with company procedures and practices.
  • Inspect and test all types of Fire Alarm systems and their components.
  • Troubleshoot and repair faults.
  • After normal business hours service calls and scheduled weekend services (when required).

Qualifications:

  • Must have extensive knowledge of fire code based on NFPA 72, and manufacture specs.
  • Must possess a Nicet or CSA Certification (or the ability to obtain within 6 months)
  • Clean MVD Record Required
  • Strong mechanical aptitude and troubleshooting skills
  • Deadline and detail-oriented
  • Must provide your own hand tools. (Specialty tool will be provided)
  • Notifier experience a plus!

#SAFE

Apply Today

Gate Guard Community's

Scottsdale, Arizona

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

AAA recently acquired SAFE Security, the 11th largest smart home security company in the United States, with the vision to become the most trusted brand in this industry.  With your help, we aspire to provide the same peace of mind at home as we have provided on the roads for the last 100 years.    

 
AAA Safeguard Security is looking for Community Access Gate Guards in Scottsdale/North Scottsdale, Carefree and Paradise valley areas to join our team! We have multiple shift positions open with opportunities for overtime!

WHY WORK FOR US?

  • Benefits – Medical, Dental, Vision, wellness program and more!

  • 401k Matching

  • Paid Time Off – Ten hours per month, nine holidays annually

  • Collaborative Environment – AAA Smart Home will value your contribution to providing exceptional service to our members

ESSENTIAL FUNCTIONS:

Gate Guard will be responsible for overseeing the safe and secure operation of the entrance to a gated community including:
 

KNOWLEDGE AND SKILLS:

  • Provide vehicle access control services in a professional and proficient manner at all times to the residents of the manned gated communities
  • Provide a visual security presence (unarmed)
  • Monitor and authorize entrance and departure of residents and guests
  • Report daily activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences
  • Sort and distribute mail to incoming resident
  • Other tasks and duties as assigned
  • If required by the Officer-In-Charge, assist with the preparation of the weekly payroll summary and timecards for delivery to the Main Office on schedule
  • Proper completion to include content, numbering and logging of Incidents Reports
  • Proper use of all other forms associated with access control and/or gatehouse operations
  • Prepare and submit to the Officer-In-Charge necessary information/data for the preparation of the monthly “Gate Activity Report”
  • Assist in monitoring and maintaining gate supplies 

EDUCATION, CERTIFICATIONS/LICENSES

  • Must be at least 18 years old
  • Must obtain a valid and current Arizona Security Card Certification (Guard Card)
  • Ability to communicate clearly and effectively in English (both written and oral)
  • Must have a phone (home or cell)
  • Must have a friendly demeanor and great customer service skills
  • Must possess a valid AZ driver's license with a clean driving record of 3+ years
  • Be a high school graduate or have a GED
  • Possess effective customer service skills
  • Have a neat and professional appearance
  • Have reliable transportation
  • Must be able to pass a full criminal and background check, and drug test 

#SAFE

Apply Today

Receiver Warehouse

Tempe, Arizona

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

AAA recently acquired SafeGuard, the 11th largest smart home security company in the United States, with the vision to become the most trusted brand in this industry. Safeguard, has been Protecting Arizona families and businesses for over 50 years; we are Arizona's largest locally-operated security provider. With an A+ Better Business Bureau Ranking, we prove every day that we love being there for and helping our customers. We work hard to create an environment where you can thrive and use your skills and talents to help us deliver legendary Customer Service. You’ll help positively impact every homeowner and the communities that we serve, too.

JOB SUMMARY: Position receives, inspects and records shipments; unloading packages and inspecting the contents to ensure accuracy of ordered items and quality control of incoming product. Packing outbound shipments per request; ensuring items ordered are packed in a secure manner to with stand the rigors of transportation and delivery.

Why work for us?

  • Training - Career Advancement!
  • Great Benefits - Medical/Dental/Vision
  • Retirement - 401k matching up to 3%
  • Work/Life Balance - PTO 3 Weeks + 9 paid holidays

ESSENTIAL FUNCTIONS:

  • Unload packages from incoming trucks and delivery vehicles and signing for accepted deliveries; recording package counts.
  • Verifying contents match packing slips and receive against PO’s in the inventory management system. Inspecting quality of items received; ensuring damage, miss-shipped, incorrect and missing items are reported to the vendor for correction.
  • Labeling deliveries and allocating to the designated staging/holding area. Putting away stock and Expense items ordered in to maintain available and ready stock. Transferring items in the inventory management system from staging warehouse to main warehouse.
  • Stock and Expense part ordering; checking stock levels of parts needing to be ordered, verifying validity of Min/Max stocking levels, creating and submitting purchase orders, tracking status of fulfillment from vendors. Will Call invoicing and ordering as needed or requested by accounting.
  • Performing cycle counts and inventory audits to maintain accuracy of on hand stock and proper stocking levels; reviewing parts to ensure they can be used before their warranty period has passed processing returns for items from stock that have or are getting ready to expire, items ordered for jobs that were not used, not needed, miss-ordered, damaged or not in proper working condition; working with vendors and techs to ensure proper returns are processed and RMA’s obtained.
  • Helps maintain 5S and upkeep of warehouse; sweeping, general cleaning.
  • Supporting other areas/positions in warehouse as needed; purchasing, driving, and service.

KNOWLEDGE AND SKILLS:

  • Great Customer Service
  • Ability to work in a team environment and participate as an active team member
  • Documentation skills
  • Organization
  • Ability to learn at a fast pace
  • Quality Control

EDUCATION, COMPETENCIES, CERTIFICATIONS/LICENSES:

High School diploma or GED

Will need to pass a forklift certification class and on hand testing

Proficient computer skills, including MS office suite(Excel, Outlook, Word, power point)

Good eye for detail and basic math skills

WORKING ENVIRONMENT:

Physical requirements; standing, sitting, bending and lifting, need to be able to lift and carry 25 pounds (up to 50 pounds), Long periods looking at a computer screen.

#SAFE

Apply Today

Fire Sprinkler Inspection Technician

Scottsdale, Arizona

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

AAA recently acquired SafeGuard, the 11th largest smart home security company in the United States, with the vision to become the most trusted brand in this industry. Safeguard, has been Protecting Arizona families and businesses for over 50 years; we are Arizona's largest locally-operated security provider. With an A+ Better Business Bureau Ranking, we prove every day that we love being there for and helping our customers. We work hard to create an environment where you can thrive and use your skills and talents to help us deliver legendary Customer Service. You’ll help positively impact every homeowner and the communities that we serve, too.
You will be part of a team that has a must win attitude matched by an unparalleled support staff. We’re looking for hardworking, self-motivated, individuals with a professional presence. You will be working with a company and a team that is second to none and we are looking for the same!

Why work for us?
  • Career Advancement!
  • Great Benefits - Medical/Dental/Vision
  • Retirement - 401k matching up to 3%
  • Work/Life Balance - PTO 3 Weeks + 9 paid holidays

Job Summary of Responsibilities:

You will be responsible for Testing and Servicing all Kitchen and Industrial Fire Suppression Systems, Fire Extinguishers, Exit and Emergency Lighting and Other Fire Equipment.

Performs inspections, service, and repair of equipment at customer locations. Systems serviced will include fire suppression systems. The position will require the use of both hand and electronic tools, and will involve the use of ladders and moderate lifting. The technician will be responsible for company issued inventory and tools. Reports and documentation must be completed in accordance with company procedures and practices.

Complete Annual and Semi Annual inspections of all types and models of Kitchen Fire Systems. Identify, repair and service kitchen fire systems to NFPA 17A and industry standards. Daily communication with management, the office and fellow technicians. After normal business hours service calls and scheduled weekend services (when required).

Qualifications:

  • Ability to use and maintain a vehicle hopper
  • Knowledge of and understanding of NFPA 10
  • Previous Fire Inspection experience (required)
  • Must possess a Nicet or CSA Certification (or the ability to obtain within 6 months)
  • Clean DMV driving record (required)
  • Strong mechanical aptitude and troubleshooting skills
  • Deadline and detail-oriented
  • Ability to thrive in a fast-paced environment
  • Must provide your own hand tools. (Specialty tool will be provided)
  • Ability to work flexible hours (required)

WORK ENVIRONMENT/PHYSICAL REQUIREMENTS:

This position includes primarily field time. Physical requirements include standing, sitting, bending, lifting, and climbing. Lifting will include up to 40 pounds. Extensive use of a personal computer and tablet is required. Use of hand and power tools is required on occasion

#SAFE

Apply Today

Insurance Associate

Newark, California

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

AAA has immediate opportunities for motivated individuals to join our team of Insurance Sales Associates.

 

Why work for us?

  • Paid Training: $23.00/hr during our the training period. Extensive training program will help ensure a seamless transition into an Insurance Agent position. 

  • Licensing Assistance: AAA provides/ will reimburse the costs of licensure 

  • Advancement Opportunities: Opportunity to advance within the first 90 days 

  • No Overhead Costs: W-2 structure with dedication space in a AAA NCNU branch

  • Compensation: Generous commission structure with the ability to earn commission on every policy. 

  • Benefits: Medical, Dental, Vision, wellness program and more!

  • 401k Matching: $1 for $1 company match up to 6% of pay

  • Annual Incentive Plan: Eligibility to participate in AAA NCNU annual bonus plan

  • Paid Time Of: 17 days of PTO your first year + 9 Holidays annually

  • Community Impact:  24 hours provided per year designated for Volunteer work. 

  • Collaborative Environment: AAA will value your contribution to providing exceptional service to our members

 

Job Summary

Insurance Associates serve our Members by selling them the Property & Casualty and Roadside Assistance insurance that meets the Member’s needs. Individuals in this role are accountable for achieving assigned sales goals while providing an exceptional Member experience. Primary responsibilities include soliciting new business, serving existing insured Members, and retaining policies. Insurance Associates participate in promotions, events, marketing activities, and the cross-sell of AAA insurance products. Insurance Associates are professionals who guide our Members in the purchase of appropriate products and coverage under managerial supervision.

Essential Functions 

  • Uses sales techniques and strong product knowledge to identify customer-specific needs to generate new sales, retain existing insureds and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.

  • Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Agent’s manager.

  • Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.

  • Establishes rapport with the insured that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.

  • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.

  • Responds to customer inquiries and requests relating to insurance products and membership.

  • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.

  • Responds to customer inquiries and requests relating to insurance products and membership.

  • Researches and resolves complex customer service issues. Often assists the insured in initiating the first notice of loss on claims

 

Education & Experience/Licenses & Certification

  • High school diploma or GED required. Bachelor's degree in a relevant field preferred.

  • 2 to 4 years of sales experience preferred.

  • Insurance industry experience or knowledge preferred.

  • Knowledge of desktop systems including but not limited to Microsoft Office software applications.

  • Ability to acquire an unrestricted state issued license(s) required to place property and casualty insurance within fourteen (14) calendar days of start date. Depending on start date,  active property and casualty license(s) may be required.  

#IASales

 

Apply Today

Insurance Sales Associate

Berkeley, California

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

AAA has immediate opportunities for motivated individuals to join our team of Insurance Sales Associates.

 

Why work for us?

  • Paid Training: $23.00 hourly paid training. Extensive training program will help ensure a seamless transition into an Insurance Agent position. 

  • Licensing Assistance: AAA provides/ will reimburse the costs of licensure 

  • Advancement Opportunities: Opportunity to advance within the first 90 days 

  • No Overhead Costs: W-2 structure with dedication space in a AAA NCNU branch

  • Compensation: Generous commission structure with the ability to earn commission on every policy. 

  • Benefits: Medical, Dental, Vision, wellness program and more!

  • 401k Matching: $1 for $1 company match up to 6% of pay

  • Annual Incentive Plan: Eligibility to participate in AAA NCNU annual bonus plan

  • Paid Time Of: 17 days of PTO your first year + 9 Holidays annually

  • Community Impact:  24 hours provided per year designated for Volunteer work. 

  • Collaborative Environment: AAA will value your contribution to providing exceptional service to our members

 

Job Summary

Insurance Associates serve our Members by selling them the Property & Casualty and Roadside Assistance insurance that meets the Member’s needs. Individuals in this role are accountable for achieving assigned sales goals while providing an exceptional Member experience. Primary responsibilities include soliciting new business, serving existing insured Members, and retaining policies. Insurance Associates participate in promotions, events, marketing activities, and the cross-sell of AAA insurance products. Insurance Associates are professionals who guide our Members in the purchase of appropriate products and coverage under managerial supervision.

Essential Functions 

  • Uses sales techniques and strong product knowledge to identify customer-specific needs to generate new sales, retain existing insureds and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.

  • Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Agent’s manager.

  • Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.

  • Establishes rapport with the insured that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.

  • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.

  • Responds to customer inquiries and requests relating to insurance products and membership.

  • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.

  • Responds to customer inquiries and requests relating to insurance products and membership.

  • Researches and resolves complex customer service issues. Often assists the insured in initiating the first notice of loss on claims

 

Education & Experience/Licenses & Certification

  • High school diploma or GED required. Bachelor's degree in a relevant field preferred.

  • 2 to 4 years of sales experience preferred.

  • Insurance industry experience or knowledge preferred.

  • Knowledge of desktop systems including but not limited to Microsoft Office software applications.

  • Ability to acquire an unrestricted state issued license(s) required to place property and casualty insurance within fourteen (14) calendar days of start date. Depending on start date,  active property and casualty license(s) may be required.  

#IASales

           

Apply Today

Insurance Sales Agent

Clearfield, Utah

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

NEW YEAR...NEW CAREER!


Whether you're just starting your journey or looking to grow your career, we'll support you every step of the way. 

WHY WORK FOR US?

  • $15.00 hourly paid training.

  • Great incentive plan- Starting wage $15.00 hourly

  • Commission - ability to earn commission on each sale

  • Training – You’ll attend a thorough, comprehensive  training program

  • Benefits – Medical, Dental, Vision, wellness program and more!

  • 401k Matching – $1 for $1 company match up to 6% of pay

  • Annual Incentive Plan – Eligibility to participate in AAA annual bonus plan

  • Paid Time Off

  • 24 hours per year earmarked for volunteer activities

  • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

  • Onsite Gym and Bistro

WHATS NEXT?


We utilize a video on demand interview as a way to get to know you better. The great thing about this is you have the ability to complete the interview from anywhere at anytime, giving you the control to move through our selection process faster. Completing this video on demand is the next step of the process. Once you complete your application, you will receive an email inviting you to complete our video on demand interview. Once that is completed, our recruiting team will review your video and will send you an email on next steps. PLEASE NOTE: If you do not complete the video on demand interview, we will not be able to move forward with you in this process.

ESSENTIAL FUNCTIONS

  • Using sales techniques to generate new sales to prospective and current Members
  • Effectively overcoming objections to close the sale
  • Utilizing tools to recommend appropriate products and related coverage, quote, bind and issue policies
  • Proactively soliciting new sales by handling inbound and outbound calls, working marketing lists, and is comfortable cross/up-selling Members

KNOWLEDGE / SKILLS / ABILITIES

  • Possesses sales skills effectively employed in the tracking, following up on and closing of assigned leads
  • Loves our insurance products, selling, and genuinely connecting with Members
  • Is motivated to achieve sales goals

EDUCATION & EXPERIENCE / LICENSES & CERTIFICATIONS

  • High school diploma or GED required. Bachelor's degree in relevant field preferred.
  • 1 to 3 years of sales experience required. Insurance industry and/or call center work experience preferred.
  • Ability to acquire the active and unrestricted state issued license(s) required to place property and casualty insurance within thirty (30) calendar days of hire. Active required license(s) in CA, NV and UT preferred.

#IA

Apply Today

Warehouse Lead

San Ramon, California

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

AAA recently acquired SafeGuard, the 11th largest smart home security company in the United States, with the vision to become the most trusted brand in this industry.  Safeguard, has been Protecting Arizona families and businesses for over 50 years; we are Arizona's largest locally-operated security provider. With an A+ Better Business Bureau Ranking, we prove every day that we love being there for and helping our customers.  We work hard to create an environment where you can thrive and use your skills and talents to help us deliver legendary Customer Service. You’ll help positively impact every homeowner and the communities that we serve, too.

JOB SUMMARY
To maintain proper inventory management in the existing and future planned sites in the Bay Area, while also serving as a direct contact to ensure warehouse procedures are executed. General upkeep of facility and providing support for any other warehouse needs as required.
Why work for us?
  • Stable Company - Career Advancement!
  • Great Benefits - Medical/Dental/Vision
  • Retirement - 401k matching up to 3%
  • Work/Life Balance - PTO 3 Weeks + 9 paid holidays
Responsibilities:
1. Inventory Management – maintaining inventory levels, checking against Sedona to verify parts are issued and transferred correctly. Working with Pros to ensure correct quantities are pulled and transferred to stock vehicles. Maintaining usage to ensure aging materials are used first (FIFO)
2. Warehouse Upkeep – Maintaining upkeep and cleanliness of warehousing, checking on any items that need maintenance or replacement and notifying the manager of any needs for warehouse functionality.
3. Receiving – Receive incoming goods from main warehouse or direct ship from vendors, receiving in Sedona and notifying purchasing of any discrepancies.
4. Implement Warehouse Procedures and Processes – Ensuring warehouse process and procedures are followed to maintain proper inventory controls and functionality
5. Returning items physically and systematically to stock from Pros vehicles if items are not needed, as well as shipping items back to the Arizona warehouse as requested. Ensuring the vendor return policies are upheld, which include, but not limited to: processing and shipping RTV (return to vendor) items for credit or repair; and Pros/techs are obtaining an RMA number from the vendor to return item(s)
KNOWLEDGE AND SKILLS
  • Two to four years related experience or equivalent in logistic and warehousing
  • Strong inventory control skills
  • Knowledge of warehouse operations best practices
  • Commitment to excellence and high standards
  • Excellent written and oral communication skills
  • Ability to work independently and as a member of various teams and committees
  • Proven ability to handle multiple projects and meet deadlines Strong interpersonal skills
EDUCATION, KNOWLEDGE, SKILLS, COMPETENCIES, CERTIFICATIONS/LICENSES
· High School Diploma or equivalent
· Valid Driver’s license
· Clean driving record
· Computer skills (i.e. MS office and equivalent programs, Excel, Word, outlook, PowerPoint)
WORKING ENVIRONMENT/ MINIMUM PHYSICAL REQUIREMENTS
  • Must comply with all safety requirements
  • Ability to perform the physical labor necessary – lifting up to 50 lbs., standing and sitting for long periods

#SAFE

Apply Today

Insurance Associate

Mountain View, California

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

AAA has immediate opportunities for motivated individuals to join our team of Insurance Sales Associates.

 

Why work for us?

  • Paid Training: $23.00/hr during our the training period. Extensive training program will help ensure a seamless transition into an Insurance Agent position. 

  • Licensing Assistance: AAA provides/ will reimburse the costs of licensure 

  • Advancement Opportunities: Opportunity to advance within the first 90 days 

  • No Overhead Costs: W-2 structure with dedication space in a AAA NCNU branch

  • Compensation: Generous commission structure with the ability to earn commission on every policy. 

  • Benefits: Medical, Dental, Vision, wellness program and more!

  • 401k Matching: $1 for $1 company match up to 6% of pay

  • Annual Incentive Plan: Eligibility to participate in AAA NCNU annual bonus plan

  • Paid Time Of: 17 days of PTO your first year + 9 Holidays annually

  • Community Impact:  24 hours provided per year designated for Volunteer work. 

  • Collaborative Environment: AAA will value your contribution to providing exceptional service to our members

 

Job Summary

Insurance Associates serve our Members by selling them the Property & Casualty and Roadside Assistance insurance that meets the Member’s needs. Individuals in this role are accountable for achieving assigned sales goals while providing an exceptional Member experience. Primary responsibilities include soliciting new business, serving existing insured Members, and retaining policies. Insurance Associates participate in promotions, events, marketing activities, and the cross-sell of AAA insurance products. Insurance Associates are professionals who guide our Members in the purchase of appropriate products and coverage under managerial supervision.

Essential Functions 

  • Uses sales techniques and strong product knowledge to identify customer-specific needs to generate new sales, retain existing insureds and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.

  • Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Agent’s manager.

  • Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.

  • Establishes rapport with the insured that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.

  • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.

  • Responds to customer inquiries and requests relating to insurance products and membership.

  • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.

  • Responds to customer inquiries and requests relating to insurance products and membership.

  • Researches and resolves complex customer service issues. Often assists the insured in initiating the first notice of loss on claims

 

Education & Experience/Licenses & Certification

  • High school diploma or GED required. Bachelor's degree in a relevant field preferred.

  • 2 to 4 years of sales experience preferred.

  • Insurance industry experience or knowledge preferred.

  • Knowledge of desktop systems including but not limited to Microsoft Office software applications.

  • Ability to acquire an unrestricted state issued license(s) required to place property and casualty insurance within fourteen (14) calendar days of start date. Depending on start date,  active property and casualty license(s) may be required.

#IASales

 

Apply Today

Member Experience Associate

San Jose, California

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Essential Functions

  • Exhibits AAA guiding principles and core values
  • Performs routine sales, service and operational functions for AAA Members including; DMV, cashiering, auto travel, notary and insurance sales support, with expectations for maintaining required standards, policies and procedures
  • Understands and actively promotes products and services to achieve individual goals in support of meeting organization goals and objectives 
  • Overcomes obstacles that create barriers to Team Member or branch efforts
  • Identifies process improvement opportunities and proposes solutions
  • Acts as an agent for change while promoting AAA’s guiding principles and core values

Knowledge/Skills/Abilities

  • Demonstrates sales and service skills. Able to effectively interact, face-to-face, with new, prospective and existing Members.
  • Accuracy and comfort handling money, making change, balancing cash drawer.
  • Good computer skills, proficient in both reading and basic arithmetic.
  • Good written and verbal communication skills in person and over the phone.
  • Ability to multitask in response to requests, requirements and Member/Team Member expectations. Ability to accept feedback and correct course as necessary.

Education & Experience / Licenses & Certification

  • High school diploma or GED required
  • Two years sales or customer service experience
  • Experience working with sales and service standards and goals
  • Current  & valid Driver's License with clean history may be required
  • Bonding and fingerprinting may be required
  • P&C Licensing may also be required

Work Environment/Physical Requirements

Works in a variety of office environments where standing, walking or sitting at a desk, table or computer workstation may

be required for extended periods of time. May travel by car, plane or other form of transportation to attend business meetings or conferences. May be required to work in one or more locations in a defined service area. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

#MEASales

Apply Today

Home Maintenance Technician - AAA House Manager

Berkeley, California

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

AAA House Manager is a membership-based home maintenance service geared toward busy homeowners. It's the first app-based home service to offer both proactive and reactive maintenance serving as a trusted partner in the home.

AAA House Manager is currently seeking Home Maintenance Technicians who will be the primary contact with member homeowners. This role will meet with homeowners in their homes and use their technical expertise to create custom maintenance and upkeep plans for each client, perform 6-month home health checks, then complete any work that needs to be done. Your opportunity to join the future of home maintenance is here.

Core Job Responsibilities

  • Effectively communicate with clients.
  • Assess the maintenance needs to a wide variety of single-family homes, troubleshoot issues relating to minor electrical, plumbing, HVAC, roofing, appliances, systems and carpentry.
  • Catalog a variety of systems, take photos where relevant.
  • Enable efficient use of time to minimize non-billable hours.

Knowledge, Skills and Abilities

  • Previous license in a construction trade preferred
  • Basic understanding and hands-on familiarity with a wide range of residential plumbing, electrical, and HVAC systems.
  • Excellent interpersonal communication skills
  • Fluency in professional use of written and verbal English
  • Comfortable with electronic resources
  • Valid CA driver's license
  • Bilingual preferred
  • Must be able to work in an indoor/outdoor environment where seasonal temperature changes can range from freezing to extreme heat
  • Vision requirements include both close range and long distance vision
  • Must be able to lift up to 35 lbs.
  • Must be able to climb ladders and crawl into confined spaces
  • Must be able to endure walking, squatting, bending, balancing, climbing, kneeling, crawling and prolonged standing
  • Must be able to use hands to grip power and hand tools

Education and Experience

  • Bachelor's degree preferred
  • 5+ years in residential construction, building, maintenance, home inspection or estate management

#Innovation

Apply Today

Insurance Agent - Outside Sales

Mesa, Arizona

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Why work for us?

  • Training You’ll attend a thorough, comprehensive, two week training program

  • No Overhead CostsExempt, W-2 structure with dedicated space in a AAA branch when available

  • Benefits Access to Medical, Dental, Vision, wellness program and more!

  • 401k Matching$1 for $1 company match up to 4% of pay

  • Annual Incentive PlanEligibility to participate in AAA annual bonus plan

  • Paid Time OffAccrual of 17 PTO days per year, nine holidays annually, and 24 hours per year earmarked for volunteer activities

  • Collaborative EnvironmentAAA will value your contribution to providing exceptional service to our members

Essential Functions:

  • Uses sales techniques and strong product knowledge to identify customer-specific needs to generate new sales, retain existing insureds and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.

  • Generates all leads by soliciting and marketing to businesses and/or by attending community events.

  • Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Agent’s manager.

  • Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.

  • Establishes rapport with the insured that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.

  • Responds to customer inquiries and requests relating to insurance products and membership.

Knowledge/Skills/Abilities:

  • Strong sales skills with a history of effectively developing, tracking, following up on and closing leads.

  • Advanced consultative selling techniques utilizing thorough product knowledge.

  • Knowledge of desktop systems including but not limited to Microsoft Office software applications.

Experience & Licenses/Certifications:

  • HS Diploma or GED required.

  • 2+ years of relevant outside sales and/or insurance industry work experience required.

  • Possess active and unrestricted state issued license(s) required to place property and casualty insurance.

#IA

Apply Today

Insurance Associate

Los Gatos, California

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

AAA has immediate opportunities for motivated individuals to join our team of Insurance Sales Associates.

 

Why work for us?

  • Paid Training: $23.00 hourly paid training. Extensive training program will help ensure a seamless transition into an Insurance Agent position. 

  • Licensing Assistance: AAA provides/ will reimburse the costs of licensure 

  • Advancement Opportunities: Opportunity to advance within the first 90 days 

  • No Overhead Costs: W-2 structure with dedication space in a AAA NCNU branch

  • Compensation: Generous commission structure with the ability to earn commission on every policy. 

  • Benefits: Medical, Dental, Vision, wellness program and more!

  • 401k Matching: $1 for $1 company match up to 6% of pay

  • Annual Incentive Plan: Eligibility to participate in AAA NCNU annual bonus plan

  • Paid Time Of: 17 days of PTO your first year + 9 Holidays annually

  • Community Impact:  24 hours provided per year designated for Volunteer work. 

  • Collaborative Environment: AAA will value your contribution to providing exceptional service to our members

 

Job Summary

Insurance Associates serve our Members by selling them the Property & Casualty and Roadside Assistance insurance that meets the Member’s needs. Individuals in this role are accountable for achieving assigned sales goals while providing an exceptional Member experience. Primary responsibilities include soliciting new business, serving existing insured Members, and retaining policies. Insurance Associates participate in promotions, events, marketing activities, and the cross-sell of AAA insurance products. Insurance Associates are professionals who guide our Members in the purchase of appropriate products and coverage under managerial supervision.

Essential Functions 

  • Uses sales techniques and strong product knowledge to identify customer-specific needs to generate new sales, retain existing insureds and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.

  • Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Agent’s manager.

  • Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.

  • Establishes rapport with the insured that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.

  • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.

  • Responds to customer inquiries and requests relating to insurance products and membership.

  • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.

  • Responds to customer inquiries and requests relating to insurance products and membership.

  • Researches and resolves complex customer service issues. Often assists the insured in initiating the first notice of loss on claims

 

Education & Experience/Licenses & Certification

  • High school diploma or GED required. Bachelor's degree in a relevant field preferred.

  • 2 to 4 years of sales experience preferred.

  • Insurance industry experience or knowledge preferred.

  • Knowledge of desktop systems including but not limited to Microsoft Office software applications.

  • Ability to acquire an unrestricted state issued license(s) required to place property and casualty insurance within fourteen (14) calendar days of start date. Depending on start date,  active property and casualty license(s) may be required.  

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Life Insurance Agent

Mountain View, California

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

We're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service. We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members. We're community minded, and celebrate the growth, development and successes of our diverse Team Members.

Essential Functions

  • Maximizes life insurance market penetration with current members and property/casualty insureds and stays vigilant for new sales opportunities. Maintains high quality production and persistent standards to assure profitable growth.  Identifies and develops sales opportunities within the community. Follows company approved sales process in the completion of required financial, activity and sales reporting.

  • Provides life sales support and training on lead development and identification for the frontline employees, Insurance Sales Agents (P/C) and other staff who come in contact with members/ insureds.  Establishes and maintains strong working relationships with front line employees, Sales Agents and the branch management team. Notifies Agents in a timely manner of result with referred lead. Provides leads from life insureds and other calls to Sales Agents for other products/services, i.e., membership, auto/homeowners and travel insurance.

  • Stays well-informed of changes and developments in policy and/or external practices. Attends meetings to obtain information, provide input, keep lines of communication open, stay updated and offer sales ideas when appropriate.  Keeps current in industry; maintains continuing education for licensure.

  • Develops annual business plan with input and involvement from the Life Sales Manager to meet goals and determine responsibilities, including new business life sales, quality standards, as well as building outstanding customer relationships. Reviews plan objectives and reassesses strategies to align performance relative to annual sales goals.

  • Ensures compliance with NCNU and AAA Life and regulations, as well as external regulations

Knowledge/Skills/Abilities

  • Strong interpersonal, presentation and communication skills needed to interact with staff, members and insureds effectively

  • Ability to cultivate relationships with peers and staff; educates staff to make referrals to Life Insurance Agents

  • Computer skills in basic software applications, and navigating business applications specific to life insurance

  • Demonstrated skills in selling life insurance and annuities; Skills to develop, track and effectively follow up on leads (preferred)

  • Strong knowledge in sales techniques, life product line illustrations, features and benefits (preferred)

  • Demonstrated skills in prospecting and lead generation abilities (preferred)

  • Bilingual communication skills (preferred)

Education & Experience / Licenses & Certification

  • High School Diploma or GED

  • Valid Automobile Operator's License

  • Active State Resident Life Insurance License

  • Bachelor's degree in a related area or an equivalent combination of education and experience

  • (preferred)

  • 1+ years experience in Life Insurance and/or Annuity Sales (preferred)

  • CLU, ChFC and/or LUTCF Designations (preferred)

Work Environment/Physical Requirements

Works in an office environment sitting at a desk, table or computer workstation for extended periods of time.  May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

 

#LifeSales 

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