Careers

Join our team of change makers

We’re looking for bright, passionate, and collaborative people to join
our tight-knit team as we innovate in the spirit of service. If this
sounds like you, let’s talk. Email us at careers@a3ventures.co.

Tow Truck Drivers Neded

Concord, California

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Why Work For Us?

  • Great Pay- $21.85 hourly with the potential to make up to $1,300 per month with quality and productivity incentives!

  • Training – You’ll attend a thorough, comprehensive, training program

  • Benefits – Medical, Dental, Vision, wellness program and more!

  • 401k Matching – $1 for $1 company match up to 6% of pay

  • Paid Time Off- Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities

  • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Essential Functions

  • Driving and operating a service vehicle (i.e. flat tire changes, lock-out, fuel delivery services, etc.)

  • On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving

  • Leverages sales skills for offering products and services from AAA to member during service interaction

  • Utilizing on-board computer, radio communications, and mapping systems

  • Completion of daily paperwork (i.e. call-logs, battery invoices, cash receipts, etc.)

​Knowledge/Skills/Abilities 

  • Clear and proficient verbal and written communication even under pressure

  • Common knowledge of vehicle components and the common reasons for vehicle failure

  • Demonstrates problem solving and listening skills to evaluate member safety as well as the ability to discern safety issues and respond appropriately

  • Ability to drive a manual/automatic shift vehicle

Education & Experience/Licenses & Certification

  • Two (2) years of experience in a customer contact role

  • Education and training. I.E.: AAA Compliance Training, RPST,TSAAC, Lock-out, PSP, Battery Service Training

  • Vocational technical automotive training/certification or equivalent experience (preferred)

  • ASE (Automotive Service Excellence) certification(preferred)


 

Work Environment/Physical Requirements

Works outdoors at vehicle sites when servicing vehicles. Lifting and carrying tires and parts, weighing up to 50 pounds, several times a day; bending, kneeling and stooping as required for service calls. Works in all weather and all traffic conditions. Vehicle recovery sites may be wet, messy and hazardous.  Service Providers are required to provide a photograph for identification purposes.

#GAB

Apply Today

Lube and Tire Technician

Petaluma, California

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Why Work With Us:

Check out the benefits!

  • Exceptional benefits within 30 days of hire, with employer contribution to medical/Dental/Vision premiums
  • 401K Matching $1 to $1 up to 6% annually
  • 15 Paid Days off (20 days after 1 year) + 9 paid holidays, some Saturdays and no Sundays
  • Opportunities for growth
  • Tuition reimbursement for automotive education and ASE Certifications
  • Clean well equipped shops with state of the art equipment and consistent car count
  • A free AAA Membership and numerous employee discounts

Job Responsibilities:

  • Performs oil changes and lubrication service for member and nonmember vehicles.

  • Performs tire repairs and installation service for member and nonmember vehicles.

  • Performs other minor repairs as assigned by Lead Tech or Service Advisor, according to their abilities.

  • Assist upper level technicians as needed and for experience.

  • Test drives vehicles when practical for any/all performance or drivability concerns before performing work

    • Exception: when unsafe or vehicle not drivable

    • Retest drives after repairs completed to verify that repair solved defined problems

  • Maintains clean and safe work environment; cleans spills and debris immediately to reduce hazards

  • Maintain company provided equipment and machinery

  • Follows company and industry safety rules and regulations

  • Reports all unsafe conditions to supervisor including but not limited to lifts, overhead doors, and equipment

  • Attends all required training, seeks additional training to maintain and increase effectiveness

  • Keeps up to date on industry trends and repair procedures. 

  • Attends and successfully completes at least 12 hours of continuing auto repair training per year sponsored and/or provided by the club. 

  • Maintains customer vehicles in regard to cleanliness and does not tune or otherwise adjust any controls within the vehicle.

  • Verifies as soon as practicable that parts ordered for the vehicle assigned to them are correct.

  • Performs all repairs according to MAP (Motorist Assurance Program), OEM (Original Equipment Manufacturers) or accepted industry standard.

  • Performs digital inspection and documents to their full potential. Notates all pertinent information into the shop inspection or management system, attaches all photos or videos to illustrate repairs or needs to the inspection. 

  • Assures all comeback related repairs are prioritized as directed by manager or lead. 

  • Communicates effectively as necessary with manager, service advisors and other technicians to contribute to the overall performance of the location 

  • Responsible for the safety and accuracy of all repairs made and or systems inspected to assure vehicle is as safe or more safe condition as was prior to work commencing

  • Performs other related duties as assigned.

  • Note: May require travel to different locations on an as needed basis


 

Knowledge/Skills/Abilities

  • Effective verbal and written communication skills in the language(s) required for the role, as justified for business necessity

  • Effective organization, interpersonal and negotiation skills

  • Ability to work scheduled hours as necessitated by business need

  • Math and computer skills with experience using software applications including word processing, spreadsheets, browsers, and email

  • Member service focus

  • Automotive/mechanical background

  • Ability to drive vehicles equipped with manual transmission

  • Knowledge of equipment/tool operation and diagnostic/repair procedures

  • Maintains 20% productivity measured by hours worked/hours flagged


 

Education & Experience/ Licenses & Certifications

  • High School diploma or equivalent certification (GED)

  • Valid driver license and acceptable driving record

  • Six months experience in general repair, lube services and or tire shop

Work Environment/Physical Requirements

  • Ability to lift and or carry up to 50lbs

  • Standing, bending, kneeling, pushing, reaching, lifting, climbing ladders

  • Exposure to loud noises

Apply Today

Automotive Technician II - $5,000 Sign on Bonus

Scottsdale, Arizona

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Why Work With Us:

  • Certified Technician Sign on Bonus $5,000
  • Great Pay – $40K to $130K DOE
  • Exceptional benefits within 30 days of hire, with employer contribution to medical/Dental/Vision premiums
  • 401K Matching $1 to $1 up to 6% annually
  • 15 Paid Days off (20 after 1 year) + 9 paid holidays for a great work/life balance, some Saturdays and no Sundays
  • Tuition reimbursement for ASE Certifications
  • Paid Training
  • State of the art equipment
  • Clean well equipped shops with consistent car count
  • A free AAA Membership and numerous employee discounts

What You'll Do.

  • Successfully complete automotive service and repair work qualified to perform.  Perform work according to safety guidelines.  Complete vehicle inspection form and vehicle diagnostic form and submit to service advisor.  Complete documentation of repair work completed.

  • Advises service advisor of change in a vehicles status. Inspect vehicles for additional needed repairs or maintenance and recommend them to the service advisors for sale to customers.

  • Responsible to maintain a safe and clean work area.  Participate in ongoing training as assigned by management. Study technical bulletins, industry magazines, and technical websites. 

What You've Done.

  • 3-5 years automotive repair experience 

  • 2+ ASE Certifications required or equivalent experience.

  • Valid Arizona driver’s license and current 39 month driving record. 

  • Candidates will be considered if certifications have expired within the last 2 years. 

  • Candidate will be required to re-certify in at least 2 areas at the next testing cycle as a condition of employment. 

PHYSICAL DEMANDS: 

Required by the Americans with Disabilities Act (ADA).

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk and hear, required to sit, occasionally required to stand and walk; use and to finger, handle, or feel; and reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, peripheral vision and the ability to focus. Identify specific hazards as necessary (use of chemicals, equipment, driving).

May be exposed to chemicals, pneumatic air, electrical, lifting, tripping and/or falling, drives member and/or company vehicle.

Apply Today

Business Analyst, A3SH Ops Analyst

Tempe, Arizona

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.


 

Why Work For Us?

  • Benefits – Medical, Dental, Vision, wellness program and more!

  • 401k Matching – $1 for $1 company match up to 6% of pay

  • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan

  • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities

  • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Job Summary
Our Business Analyst supports the overall business strategy and corporate objectives by delivering analysis to support the identification of business needs and to assist in formulating solutions to business problems or processes. Incumbents in this intermediate level work under general supervision, conduct and document operational, product, and financial activities within a business unit, rely on experience and judgment to plan and accomplish goals.  May participate in larger projects and/or assume responsibility for a portion of the project

Essential Functions

• Collects operational /product/ financial data, conducts research and performs complex analysis (competitive, financial, industry, regulatory). Determines possible implications on various divisions/ departments and makes recommendations as needed.

• Reviews and analyzes the business unit’s operational / product / financial reports.

Interprets the contents for  management, alerts them to significant issues and / or opportunity trends.

• Develops and prepares complex Product and Operational reports for management. Performs

financial variance and trending analysis. Supports findings with research, statistical analysis, rationale, and other related activities for use in management decisions. These include financial and analytical models for decision making.

• Develops a variety of reporting methodologies to capture identified trends and recommends solutions, strategies and actions. This includes, developing charts, graphs, tables that consolidate data in a meaningful way for review by management.

• May assist in larger projects and/or assume responsibility for a portion of the project

Knowledge/Skills/Abilities

• Tableau

• SQL

• Excel and Google Sheets

• Strong mathematical skills needed

• Has strong analytical and organizational skills

• Project management experience skills to accurately complete detail data assignments, understand and interpret broad operational / product / financial concepts and their application to the business unit and AAA

• Has basic understanding of operational / product / financial concepts as they apply to business unit and AAA (preferred)

• Strong understanding of the use and development of operational models and other related reporting software (preferred)

Education & Experience / Licenses & Certification

• Bachelor's degree in related area or an equivalent combination of education and experience

•  3 – 5 years experience conducting financial and/or business analysis

#LI-VB1

#VIC_RX

Apply Today

Business Analyst, Principal

Phoenix, Arizona

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

We are passionate about maintaining a diverse and inclusive workplace that reflects the people and culture of the communities we serve, and fostering an environment in which everyone can realize their full potential and grow without barriers. We celebrate our differences as they make us stronger and invigorate our workplace. We believe that each of us enriches our culture by contributing unique perspectives, valuable insights and key strengths. We want each of our Team Members to feel valued, respected and supported. 

Why Work For Us

  • Benefits – Medical, Dental, Vision, wellness program and more!

  • 401k Matching – $1 for $1 company match up to 6% of pay

  • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan

  • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities

  • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Summary:

Conduct market, business performance and financial analyses for assigned lines of business across sales regions and for the overall Retail Channel. Develop and monitor data quality metrics and ensure business data and reporting needs are met.  May lead large and longer term projects which guide strategic business decisions and changes. This advanced level analyst role requires strong analytical, communication and technology skills.

Essential Functions 

Business Planning & Execution

  • Develop annual operating plans in collaboration with internal stakeholders in Field Sales, Finance and Marketing for specific lines of business
  • Formulate Region sales goals in alignment with annual operating plan and monitor performance
  • Manage business segment reporting and KPI development to ensure successful delivery of goals and initiatives.
  • Support presentation development and delivery to convey plans, results and drivers to leadership and cross functional partners.

Sales Analytics & Reporting

  • Synthesize data from multiple sources and build analytical models that generate actionable insights
  • Develop and implement dashboard reporting and analytical tools used to improve sales productivity
  • Reviews reporting tools and analytic methodologies and lead efforts to improve

Cross Functional Leadership & Teamwork

  • Collaborate to investigate issues, develop recommendations and implement productivity improvements
  • Participates as subject matter expert in projects related to assigned business segments
  • Mentor junior team members on analytics tools and techniques

Knowledge/Skills/Abilities 

  • Proven analytical background
  • Strong communication (written and presentation) and interpersonal skills 
  • Advanced Microsoft Excel skills
  • Knowledge of BI Tools, database structures including relational database concepts 
  • Project leadership experience


Education & Experience / Licenses & Certification 

  • Bachelor's degree in Business, Analytics or Information Technology 
  • 7+ years of analytical experience in related industry 
  • Mentoring and team leadership experience

We’ll value your skills and experience. We’re building a performance organization with heart and developing a pipeline of tomorrow’s leaders. Your work will be enhanced with training opportunities, a mentoring program and our Promote-from-within philosophy. We celebrate our diversity and leverage the power of many minds.  

#LI-VB1

#VIC_RX

Apply Today

Business Analyst, Senior

Phoenix, Arizona

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

We are passionate about maintaining a diverse and inclusive workplace that reflects the people and culture of the communities we serve, and fostering an environment in which everyone can realize their full potential and grow without barriers. We celebrate our differences as they make us stronger and invigorate our workplace. We believe that each of us enriches our culture by contributing unique perspectives, valuable insights and key strengths. We want each of our Team Members to feel valued, respected and supported. 

Why Work For Us

  • Benefits – Medical, Dental, Vision, wellness program and more!

  • 401k Matching – $1 for $1 company match up to 6% of pay

  • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan

  • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities

  • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Summary

Conduct market, business performance and financial analyses for assigned lines of business across sales regions and for the overall Retail Channel. Develop and monitor data quality metrics and ensure business data and reporting needs are met.  May lead large and longer term projects which guide strategic business decisions and changes. This advanced level analyst role requires strong analytical, communication and technology skills.

Essential Functions 

Business Planning & Execution

  • Develop annual operating plans in collaboration with internal stakeholders in Field Sales, Finance and Marketing for specific lines of business
  • Formulate Region sales goals in alignment with annual operating plan and monitor performance
  • Manage business segment reporting and KPI development to ensure successful delivery of goals and initiatives.
  • Support presentation development and delivery to convey plans, results and drivers to leadership and cross functional partners.

Sales Analytics & Reporting

  • Synthesize data from multiple sources and build analytical models that generate actionable insights
  • Develop and implement dashboard reporting and analytical tools used to improve sales productivity
  • Reviews reporting tools and analytic methodologies and lead efforts to improve

Cross Functional Leadership & Teamwork

  • Collaborate to investigate issues, develop recommendations and implement productivity improvements
  • Participates as subject matter expert in projects related to assigned business segments
  • Mentor junior team members on analytics tools and techniques

Knowledge/Skills/Abilities 

  • Proven analytical background
  • Strong communication (written and presentation) and interpersonal skills 
  • Advanced Microsoft Excel skills
  • Knowledge of BI Tools, database structures including relational database concepts 
  • Project leadership experience


Education & Experience / Licenses & Certification 

  • Bachelor's degree in Business, Analytics or Information Technology 
  • 7+ years of analytical experience in related industry 
  • Mentoring and team leadership experience

                     

We’ll value your skills and experience. We’re building a performance organization with heart and developing a pipeline of tomorrow’s leaders. Your work will be enhanced with training opportunities, a mentoring program and our Promote-from-within philosophy. We celebrate our diversity and leverage the power of many minds. 

#LI-VB1

#VIC_RX

Apply Today

Critical Systems Security Analyst

Phoenix, Arizona

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Why Work For Us?

  • Benefits – Medical, Dental, Vision, wellness program and more!

  • 401k Matching – $1 for $1 company match up to 6% of pay

  • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan

  • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities

  • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Job Summary

A Critical System Security Analyst will protect the Club’s key systems/applications against existing, new and emerging cyber security threats by partnering with system owners to ensure cyber security best practices are documented, implemented and followed.

As a member of the Cyber Security team responsible for Enterprise Security you will work closely with critical systems’ key stakeholders including system and application owners to ensure security best practices are documented, implemented and followed for Club mission critical systems.

Each critical system’s ongoing availability as well as the confidentiality of Member data will depend on your understanding of the inner workings of the applications and systems in relation to business processes and procedures and our cyber security framework.

Acting as a cyber security force multiplier, you will develop a program from the ground up to train and support Security Champions similar to OWASP Security Champions playbook. This includes nominating, developing and supporting security champions who will adopt and remain committed to security protocols in their areas of responsibility.

Essential duties

  • Working with the cyber security team and system/application owners, ensure cyber best practices are in place for critical systems and followed.

  • Assess Club’s mission-critical systems’ security requirements, review existing system security measures and recommend enhancements.

  • Establish data security protection standards for key critical systems and applications and ensure monitoring and enforcement.

  • Conduct regular system tests and ensure continuous monitoring of network security.

  • Develop and manage a Security Champion program for critical applications and systems to help incorporate good security practices and a strong security culture into all aspects of a company’s daily operations and development processes.

  • Work to cultivate a culture of security awareness, and arrange continuing education of personnel to ensure security policies are adhered to at all times.

Knowledge and Skills

  • Experience in information security and/or IT risk management with a focus on security, performance, and reliability.

  • Solid understanding of security protocols, cryptography, authentication, authorization, and security.

  • Good working knowledge of current IT risks and experience implementing security solutions.

  • Experience implementing multi-factor authentication, single sign-on, identity management or related technologies.

  • Ability to interact with a broad cross-section of personnel to explain and enforce security measures.

  • Excellent written and verbal communication skills as well as business acumen and a customer service outlook.

  • Familiar with common threat vectors and malware analysis tools.

  • Performs independently; informs managers or senior leaders of projects’ progress and issues encountered; recommends solutions.

  • The ideal candidate is analytical, detail-oriented, adaptive, and a problem solver who can communicate well and work easily with Team Members.

Preferred Job Requirements

  • A degree in Information Technology, Computer Science or related fields or equivalent experience is required. Advanced security qualification such as CISSP (Certified Information Systems Security Professional) certifications is highly desired.

  • As well as formal qualifications, a Security Architect needs to have a thorough understanding of complex IT systems and stay up to date with the latest security standards, systems and authentication protocols, as well as best practice security products.

Education and Experience

  • Minimum of Associate Degree in Information Technology, Computer Science or related fields 

  • Bachelor's degree in Information Technology, Computer Science or related fields (preferred)

  • Three (3) to five (5) years of experience in AppOps, DevSecOps, OWASP, etc.

#LI-VB1

#VIC_RX

Apply Today

Senior Digital Product Manager

Phoenix, Arizona

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

We are passionate about maintaining a diverse and inclusive workplace that reflects the people and culture of the communities we serve, and fostering an environment in which everyone can realize their full potential and grow without barriers. We celebrate our differences as they make us stronger and invigorate our workplace. We believe that each of us enriches our culture by contributing unique perspectives, valuable insights and key strengths. We want each of our Team Members to feel valued, respected and supported. 

Why Work For Us

  • Benefits – Medical, Dental, Vision, wellness program and more!

  • 401k Matching – $1 for $1 company match up to 6% of pay

  • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan

  • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities

  • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Summary

Our Senior Digital Product Manager supports multiple products within a line of business. Monitors and maintains documentation of enhancements, issues and systems defects and reports on trends and opportunities for improvement. Applies industry best practices and executes established product strategy to assigned work or projects.

Essential Functions

Define and own the strategy and digital roadmap from beginning to end for key digital experiences that will make Members love us even more and help us grow our business digitally.

  • Own the prioritization, execution and delivery of development backlog for the end-to-end platform; from front-end UX to backend CMS and CRM, and all of the APIs, and integrations in between.

  • Drive growth in KPIs and supporting metrics like traffic, engagement, retention, and conversions.

  • Be the voice of the Member through data and empathy.

  • Be a digital thought leader for a legacy business with a vision to innovate and transform

  • Align and collaborate with business line stakeholders to achieve shared goals and become a digital ambassador, providing training, best practices, and coaching.

Knowledge/Skills/Abilities

  • Your track record shows the equivalent of 5+ years of solving problems for consumers in a product-management-like role for a tech or internet company or venture.

  • You’ve built, or grown, either ecommerce or media and content online/mobile businesses.

  • You eat data for breakfast, lunch on customer feedback, and dine on consumer research and insights.

  • Your toolkit includes data driven decision making and a/b testing.

  • You embrace scrum.

  • Your Jira stories are on point.

  • There’s a little bit of consultant in you.

  • You relish talking design thinking and human centered design with our UX folks.

  • You can use browser devtools to show developers exactly what you mean and won’t get lost discussing the merits of RESTful APIs.

  • You hold your own speaking in front of a crowd.

  • People read your emails and understand them completely.

  • People love working with you.

Education & Experience/Licenses & Certification

  • Bachelor's degree in related area

  • 4 - 6 years of experience in a digital or ecommerce role

  • 3 -5 years of experience as product manager

  • Certified Scrum Product Owner preferred

AAA…we're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service. We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.  We're community-minded, and celebrate the growth, development, and successes of our diverse Team Members.  Whether you’re just starting your journey or looking to grow your career, we’ll support you every step of the way.

                     

We’ll value your skills and experience. We’re building a performance organization with heart and developing a pipeline of tomorrow’s leaders. Your work will be enhanced with training opportunities, a mentoring program and our Promote-from-within philosophy. We celebrate our diversity and leverage the power of many minds. 

#LI-VB1

#VIC_RX

Apply Today

Salesforce Technology Manager

Phoenix, Arizona

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

We are passionate about maintaining a diverse and inclusive workplace that reflects the people and culture of the communities we serve, and fostering an environment in which everyone can realize their full potential and grow without barriers. We celebrate our differences as they make us stronger and invigorate our workplace. We believe that each of us enriches our culture by contributing unique perspectives, valuable insights and key strengths. We want each of our Team Members to feel valued, respected and supported. 

Why Work For Us

  • Benefits – Medical, Dental, Vision, wellness program and more!

  • 401k Matching – $1 for $1 company match up to 6% of pay

  • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan

  • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities

  • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Summary

The Smart Home Salesforce Technology Delivery Manager will be responsible for the planning, organization and execution of all Technology functions for AAA MWG Smart Home division. The delivery manager will be the focal point for architecture, design, delivery and support of the business unit and will support the Smart Home digital transformation goals. This role will be specifically tasked with the ongoing rollout of Salesforce and partnering with business subject matter experts toward integrating  and optimizing business operations. 

This position resides in the AAA Technology division (IT) and will play a critical role in shaping and enabling business strategies through Technology solutions. The role will lead a team of entry level to advanced level IT professionals and be a peer leader to other leaders in the Technology division . This role will also support/ maintain existing legacy applications and help lead migration to new technology solutions.

Essential Functions

  • Assist in developing the overall strategy for Salesforce for AAA Smart Home. 

  • Engage with our current implementation partner to review the state of the Salesforce instance and upcoming deliverables; plan for post project transition to internal team. 

  • Articulates the big picture, and questions assumptions of the current approach. Establishes channels for feedback from end users to provide ongoing insight into current design.

  • Understands the impact a process change might have on the system and be able to guide process definitions accordingly.

  • Consults with end-users to analyze and understand user needs, objectives, desired features, and input and output requirements.

  • Supports efforts to grow the platform through new applications and technology as needed.

  • Identifies opportunities for improvements and assists with the design and deployment of alternatives to implement new initiatives.

  • Builds Salesforce enhancements with a design thinking perspective.

  • Drives system enhancement efforts to completion by gathering and assessing user requirements with stakeholders and providing configuration, development and application support to the teams enabling enhanced productivity, reporting capabilities and collaboration.

  • Ensures Salesforce configuration supports business requirements.

  • Creates and implements processes to identify and translate user's needs to actual software workflow.

  • Leads design, development and implementation of Salesforce enhancements to execution.

  • Leads sprint grooming, scrum and product owner reviews. Project manages testing, user acceptance and implementation.

  • Documents changes made to current systems and ensure test cases, user stories and bug reporting/validation, release notes are created as per SDLC and change management policy

  • Always acts in alignment with the company values.

  • Responsible for the development, management and upskilling of a team of IT professionals ranging from entry level to advanced professionals.

Knowledge and Skills

  • Experience in running delivery of Agile projects.

  • Completion of full Salesforce.com IT projects from initiation, delivery to support required.

  • Ability to think strategically while rolling up your sleeves and managing details

  • Project management experience desired

  • Knowledge of Service Cloud, Sales Cloud is required 

  • Knowledge of FSL, CPQ, Revenue Cloud, Community Portal is highly desirable

  • Experience with applying a design thinking approach

  • Ability to think critically, solve problems, make decisions and build trust across the organization

  • Good understanding of technical equipment and software packages

  • Ability to organize and manage multiple priorities simultaneously in a fast-paced, deadline-driven environment

  • Effective organizational, interpersonal and communication skills (oral and written)

  • Effective time management skills  

  • Experience presenting to business stakeholders

Education & Experience / Licenses & Certification

  • 5+ years of hands on Salesforce experience

  • One or more Salesforce Developer Certification is required

  • Salesforce integration experience preferred, including between different business systems as well as working with integration tools

  • At least 2 years experience managing and supervising technical teams, managing vendor led implementations

  • Bachelor's degree or equivalent in computer, business or related field, along with a minimum of five years' experience in related role(s)

Work Environment/Physical Requirements

Works in an office environment sitting at a desk, table or computer workstation for extended periods of time.  May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

                   

We’ll value your skills and experience. We’re building a performance organization with heart and developing a pipeline of tomorrow’s leaders. Your work will be enhanced with training opportunities, a mentoring program and our Promote-from-within philosophy. We celebrate our diversity and leverage the power of many minds.  

#CATH_RX

#LI-CM1

Apply Today

Senior Associate Product Marketing

Walnut Creek, California

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work.

AAA recently acquired SAFE, the 11th largest smart home security company in the United States, with the vision to become the most trusted brand in this industry.  We work hard to create an environment where you can thrive and use your skills and talents to help us deliver legendary Customer Service. You’ll help positively impact every homeowner and the communities that we serve.

Essential Functions

  • Strategy and Execution - Own Product Marketing P&L and manage key business KPIs to accomplish strategic goals.
  • Marketing Strategic Plan Development & Execution – Responsible for development and execution of annual plans including business analytics, communication, as well as web and other marketing product marketing content. Partner internally and externally to develop and execute marketing activities that drive growth and achieve targets.
  • Competitive Intelligence – Monitor competitor activities, including pricing, promotion, new product launches, advertising.
  • Marketing Budget – Manage marketing budget, including budget tracker, PO's and invoicing
  • Project Management – Perform ad-hoc projects as needed to support Product Marketing Director
  • Communication/ Networking – Guide advertising agencies and production vendors to execute communication plan; Assist in vendor negotiations and selection to control expense; prepare materials with creative agencies
  • Product Management – Develops launch plan and executes product launches with cross-functional partners for new products.

Knowledge/Skills/Abilities

  • Strategic leadership skills
  • General management with P&L experience
  • Has worked within product innovation or on product launches
  • Has experience developing creative for marketing plan execution
  • Proficient in financial and analytical thinking and analyses
  • Effective communication, presentation and negotiation skills
  • Proven cross-functional manager, team influencer and problem solver

Education & Experience/Licenses & Certification

  • College degree (MBA or Master's preferred)
  • 4-6 years related work experience
  • Retail, consumer package goods, home security, or technology experience (required)

#CORP

#LI-OH1

Apply Today

Lead Developer - Fullstack - Node Js, React, Go - Remote - Must Live in Arizona or Utah

Phoenix, Arizona

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members. ​

We are passionate about maintaining a diverse and inclusive workplace that reflects the people and culture of the communities we serve, and fostering an environment in which everyone can realize their full potential and grow without barriers. We celebrate our differences as they make us stronger and invigorate our workplace. We believe that each of us enriches our culture by contributing unique perspectives, valuable insights and key strengths. We want each of our Team Members to feel valued, respected and supported. 

Why Work For Us

  • Benefits – Medical, Dental, Vision, wellness program and more!

  • 401k Matching – $1 for $1 company match up to 6% of pay

  • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan

  • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities

  • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Work from home opportunity - Candidates must be located in Utah or Arizona

Summary:

As part of the digital development team, this role will lead the development of our externally facing web properties and lead a team of internal and external developers to build, continually enhance and support the site.   This is a hands-on role that will have direct responsibility for technical design, development, team training and the execution of our digital technology roadmap for delivering our channel strategy.

Essential Functions

  • Define technical approach and assign to team for development. Documents solutions with concise and clear explanations

  • Leads efforts to improve site availability and performance. Implements new digital technologies, upgrades and enhancements

  • Provides technical direction to web development team to ensure projects align with technical strategy

  • Collaborate and scope requested new digital features, and analyzes user needs to determine technical requirements.

  • Writes consistent, clean and maintainable code. Evaluate code to ensure that it is valid, is properly structured, meets industry standards, and is compatible with various browsers, devices, or operating systems. 

  • Stays current on latest trends in web technologies and application design

  • Formalizes a system for new developer onboarding and ongoing training regiments

  • Work with front-end and back end developers and designer to provide guidance on best practices

Knowledge/Skills/Abilities

  • Deep Drupal expertise and prior experience building, leading and architecting Drupal applications

-OR-

  • Expert knowledge of all parts of the web stack – HTML/Javascript/CSS, web servers, app servers, caching, database development, tool development with a specific emphasis on web development and presentation layer technologies

  • Deep experience architecting web solutions

-OR-

  • Experience writing technical design docs and driving them through development

  • Demonstrated strong technical leadership

  • Ability to guide technical discussions with both technical and non-technical audiences

  • Ability to perform complex Drupal development tasks including custom module development using the Drupal API system and hooks from major Drupal core systems

Education & Experience/Licenses & Certification

  • Bachelor's degree in related area or an equivalent combination of education and experience.

  • 10+ years Minimum experience architecting web solutions

  • 5+ years training and mentoring a team of developers, preferably in an agile environment

Work Environment/Physical Requirements

Can be based remotely depending upon capabilities, maturity, leadership acumen and personal situation. Works in an office environment sitting at a desk, table or computer workstation for extended periods of time. May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

**Please note that you will be asked to complete a candidate assessment following your application, via email. Your application will not be considered until the

assessment has been completed.** 

AAA…we're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service. We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.  We're community-minded, and celebrate the growth, development, and successes of our diverse Team Members.  Whether you’re just starting your journey or looking to grow your career, we’ll support you every step of the way.

#LI-CM1

#CATH_RX

Apply Today

Senior Developer Java - Remote

Clearfield, Utah

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

We are passionate about maintaining a diverse and inclusive workplace that reflects the people and culture of the communities we serve, and fostering an environment in which everyone can realize their full potential and grow without barriers. We celebrate our differences as they make us stronger and invigorate our workplace. We believe that each of us enriches our culture by contributing unique perspectives, valuable insights and key strengths. We want each of our Team Members to feel valued, respected and supported. 

Why Work For Us?

  • Benefits – Medical, Dental, Vision, wellness program and more!

  • 401k Matching – $1 for $1 company match up to 6% of pay

  • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan

  • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities

  • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

This is a Work From Home Opportunity, candidate MUST reside in Utah or Arizona

As part of the digital development team, this role will be responsible for developing new features and functionality within the guidelines of the website’s architecture, ensuring high-performance and availability.  Adheres to security best practices.  Provides leadership and mentoring to teammates. Oversees work backlogs and team workloads.   Assignments are broad in nature, requiring latitude for independent action.

Core Job Responsibilities

Works closely with the developer team to ensure that projects are delivered correctly and on time.

  • Tests, develops, builds, and coordinates the integration of new products per production requirements.  Document solutions with concise and clear explanations

  • Evaluate code to ensure that it is valid, is properly structured, meets industry standards, and is secure.

  • Nimble troubleshooting of issues

  • Responsible for the implementation and testing of technical solutions

  • Responsible for backlog management and sprint priority setting

  • Responsible for training and mentoring developer staff members

  • Oversees work backlogs and team workloads 

  • Solutions Consulting: Participate as a technical consultant on a variety of web-related projects


Knowledge & Skills

  • Experience with JAVA, Node JS, Go lang

  • Experience with Keycloak

  • Experience with modern standardized Authentication Systems is a plus

  • Experience with Kubernetes and Helm

  • Experience with GO

  • Hands-on knowledge of all parts of the web stack – HTML/Javascript/CSS, web servers, app servers, caching, database development, tool development

Education & Experience

  • 4 to 8 years minimum experience working with related technology in an agile team environment

Work Environment/Physical Requirements

Works in an office environment sitting at a desk, table or computer workstation for extended periods of time.  May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

**Please note that you will be asked to complete a candidate assessment following your application, via email. Your application will not be considered until the assessment has been completed.** 

AAA…we're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service. We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.  We're community-minded, and celebrate the growth, development, and successes of our diverse Team Members.  Whether you’re just starting your journey or looking to grow your career, we’ll support you every step of the way.

                     

We’ll value your skills and experience. We’re building a performance organization with heart and developing a pipeline of tomorrow’s leaders. Your work will be enhanced with training opportunities, a mentoring program and our Promote-from-within philosophy. We celebrate our diversity and leverage the power of many minds.  

#CATH_RX

#LI-CM1

Apply Today

Smart Home Manager, Learning & Development

Tempe, Arizona

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work.

AAA recently acquired SAFE, the 11th largest smart home security company in the United States, with the vision to become the most trusted brand in this industry.  We work hard to create an environment where you can thrive and use your skills and talents to help us deliver legendary Customer Service. You’ll help positively impact every homeowner and the communities that we serve.

We are passionate about maintaining a diverse and inclusive workplace that reflects the people and culture of the communities we serve, and fostering an environment in which everyone can realize their full potential and grow without barriers. We celebrate our differences as they make us stronger and invigorate our workplace. We believe that each of us enriches our culture by contributing unique perspectives, valuable insights and key strengths. We want each of our Team Members to feel valued, respected and supported.  

Summary

The Learning & Development Manager will design, implement and facilitate learning programs that improve member experience, business performance and provide development to our team members.

Essential Functions

  • Manage a team of 6 Facilitators and Operations Leads
  • Work with leadership, training team, and outside consultants to develop training strategies and programs to align with our corporate goals
  • Accountable for setting success measures and executing training results to support strategies and operational performance goals
  • Make recommendations for vendor content selection in the areas of general training content, sales, service and other professional training
  • Responsible for vendor management and performance reviews in concert with strategic sourcing to ensure optimum service and pricing.
  • Develop and/or contribute to the development of the training budget, operational procedures and the forecasting of staffing needs
  • Manage a training budget
  • Design and deliver leadership, compliance, soft/technical skill, product and professional training as needed

Knowledge/Skills/Abilities

  • Proven Leadership ability managing small to medium size teams
  • Exceptional training, facilitation, and instructional design abilities
  • Excellent interpersonal skills and an ability to foster mentoring relationships
  • Sound judgment and decision making, critical thinking
  • Proficiency in training analytics and reporting for business results
  • Demonstrated ability to implement training best practices
  • Demonstrates energy, flexibility, creativity, and being a team player

Education & Experience / Licenses & Certification

  • Bachelor’s Degree from an accredited college or university in human resources, organizational development, or a closely related field
  • Minimum of five (5) years of high-level organizational training and development experience, including needs identification and training development, implementation and evaluation.
  • Minimum 2 years’  experience managing a training staff
  • Formal Facilitation, Design, Training Management, Performance Consulting  experience preferred
  • Training Certification (i.e., CPLP, CPT, HPI, etc.) preferred

Work Environment / Physical Requirements

Works in an office environment sitting at a desk, table or computer workstation for extended periods of time.  May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

#OLG_RX

#LI-OH1

Apply Today

IT Applications Delivery Manager, Roadside Service

Phoenix, Arizona

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.


We are passionate about maintaining a diverse and inclusive workplace that reflects the people and culture of the communities we serve, and fostering an environment in which everyone can realize their full potential and grow without barriers. We celebrate our differences as they make us stronger and invigorate our workplace. We believe that each of us enriches our culture by contributing unique perspectives, valuable insights and key strengths. We want each of our Team Members to feel valued, respected and supported. 

Why Work For Us?

  • Benefits – Medical, Dental, Vision, wellness program and more!

  • 401k Matching – $1 for $1 company match up to 6% of pay

  • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan

  • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities

  • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

The IT Applications Delivery Manager, Roadside Service will be responsible for the planning, organization and execution of all Technology functions for AAA MWG Emergency Roadside Service division. The delivery manager will be the focal point for architecture, design, delivery and support of the ERS unit and will support the Club’s digital transformation. This role will be specifically tasked with partnering with business subject matter experts toward integrating and optimizing business operations with modern technologies.

This position resides in the AAA Technology division (IT) and will play a critical role in shaping and enabling business strategies through Technology solutions. The role will lead a team of entry level to advanced level IT professionals and be a peer leader to other leaders in the Technology division . This role will also support/ maintain existing applications and help lead migration to new technology solutions.

Job Requirements:

  • Analyzes the market, competitive position and customer research to define and deliver product strategy and product roadmap for systems or application products. Design, operate and optimize a complex network of processing across Internet of Things (IoT), devices, gateways, web service, telephony networks and data analytics (20%)

  • Support of 24x7, critical application services for operations monitoring, call center, field personnel dispatch. (20%)

  • Work as a collaborative business partner to the ​business staff, subject matter experts, vendors and IT leaders/partners to lead the design, integration and optimization of enterprise solution (20%)

  • Responsible for the development, management and support of a highly effective team of IT professionals ranging from entry level to advanced professional.  (25%)

  • Manage other product managers’ work on  systems or applications projects. Track key requirements to ensure that the final product meets desired business and technological objectives. Hires, motivates, mentors, and addresses administrative issues and duties including performance management (15%)

Educational Requirements

  • Bachelor’s degree or certification in Information Technology experience is preferred

  • PMP or Agile Scrum certification a plus

Knowledge and Skills

  • 5 years of related experience  or equivalent in the Technology and applications field

  • Project management, including time, budget and schedule (5 years or equivalent)Customer service or consultant experience in developing recommendations, conducting analyses and developing presentations  (5 years or equivalent experience)

  • Experience leveraging Agile  problem solving methodologies (5 years or equivalent)

  • Experience in leading and architecting business and customer facing solutions in internet services, B2C mobile,  IoT network services, and/or e-commerce service industries (5 years or equivalent experience)

  • Effective organizational, interpersonal and communication skills (oral and written)

  • Effective time management skills  

  • Ability to make quick, well-thought decisions in a myriad of diverse/ambiguous situations

  • Experience presenting to business stakeholders (5 years or equivalent experience)

  • 2-5 years managing and supervising technical teams, managing vendor led implementations

  • 2-5 years of experience managing operational budget and expenses

Preferred Skills:

  • Experience in larger, more complex organizations (IT and Business) where agility and adaptation are required.  

  • Experience with cloud technologies and implementations (2+ years)

  • Experience developing and executing innovative strategic plan (2+)

  • Multi-disciplinary leadership and technical expertise across IT/OT infrastructure, enterprise applications, business integration/process optimization, cloud migration (SaaS, IaaS, PaaS) and analytics/Big Data a plus

  • Experience with IT Service Delivery (ITIL) including Incident, Problem and Change Management 

#CATH_RX

#LI-CM1

Apply Today

Lead Developer - Site Reliability Engineering / DevOps

Phoenix, Arizona

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members. ​

We are passionate about maintaining a diverse and inclusive workplace that reflects the people and culture of the communities we serve, and fostering an environment in which everyone can realize their full potential and grow without barriers. We celebrate our differences as they make us stronger and invigorate our workplace. We believe that each of us enriches our culture by contributing unique perspectives, valuable insights and key strengths. We want each of our Team Members to feel valued, respected and supported. 

Why Work For Us

  • Benefits – Medical, Dental, Vision, wellness program and more!

  • 401k Matching – $1 for $1 company match up to 6% of pay

  • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan

  • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities

  • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Work from home opportunity - Candidates must live in Utah or Arizona

Summary:

As part of the digital development team, this role will be responsible for designing and developing new features and functionality, establishing and guiding the website’s architecture and future roadmap, ensuring high-performance and availability, and managing all technical aspects of customer-facing websites.  Works closely with designers and developers to ensure an effective, highly available and stable application. Helps bridge the gap between the development team and all the other departments in the company.  Provides leadership and mentoring to teammates. Oversees work backlogs and team workloads.   Assignments are broad in nature, requiring latitude for unreviewed action. 

Essential Functions

Works with colleagues to build, develop, and deploy custom website functionality as needed. Works closely with the developer team to ensure that projects are delivered correctly and on time.

  • Guides future digital delivery roadmap and participates in project planning

  • Responsible for backlog management and sprint priority setting

  • Responsible for training and mentoring developer staff members

  • Oversees work backlogs and team workloads

  • Document solutions with concise and clear explanations

  • Nimble troubleshooting of issues

  • Evaluate code to ensure that it is valid, is properly structured, meets industry standards, and is compatible with various browsers, devices, or operating systems.

  • Responsible for the implementation and testing of technical solutions.  Adheres to accepted best practice coding standards. 

  • Designs, develops and maintains required tooling for efficient development and continuous delivery workflows

  • Tests, develops, builds, and coordinates the integration of new products per production requirements. 

  • Solutions Consulting: Participate as a technical consultant or project lead on a variety of web-related projects

Knowledge/Skills/Abilities

  • Expert knowledge in Kubernetes, Docker and Helm

  • Generally Knowledgeable in a wide variety of web technologies including NodeJs, Go and Java

  • Preferred hands-on experience with production grade microservices frameworks

  • Strong understanding of SRE principles related to site uptime, error management, security maintenance policies and application performance monitoring

Education & Experience/Licenses & Certification

  • Bachelor's degree in related area or an equivalent combination of education and experience.

  • 5+ years Minimum experience working with related technology in an agile team environment

  • 2+ years training and mentoring a team of developers, preferably in an agile environment

Work Environment/Physical Requirements

Can be based remotely depending upon capabilities, maturity, leadership acumen and personal situation. Works in an office environment sitting at a desk, table or computer workstation for extended periods of time. May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

**Please note that you will be asked to complete a candidate assessment following your application, via email. Your application will not be considered until the

assessment has been completed.** 

AAA…we're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service. We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.  We're community-minded, and celebrate the growth, development, and successes of our diverse Team Members.  Whether you’re just starting your journey or looking to grow your career, we’ll support you every step of the way.

We’ll value your skills and experience. We’re building a performance organization with heart and developing a pipeline of tomorrow’s leaders. Your work will be enhanced with training opportunities, a mentoring program, and our Promote-from-within philosophy. We celebrate our diversity and leverage the power of many minds.

#CATH_RX

#LI-CM1

Apply Today

Tire/Lube Technician

Santa Rosa, California

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Why Work With Us:

  • Exceptional benefits within 30 days of hire, with employer contribution to medical/Dental/Vision premiums
  • 401K Matching $1 to $1 up to 6% annually
  • 17 Paid Days off (22 days after 1 year) + 9 paid holidays, some Saturdays and no Sundays
  • Opportunities for growth
  • Tuition reimbursement for automotive education and ASE Certifications
  • Clean well equipped shops with state of the art equipment and consistent car count
  • A free AAA Membership and numerous employee discounts

Job Responsibilities:

  • Performs oil changes and lubrication service for member and nonmember vehicles.

  • Performs tire repairs and installation service for member and nonmember vehicles.

  • Performs other minor repairs as assigned by Lead Tech or Service Advisor, according to their abilities.

  • Assist upper level technicians as needed and for experience.

  • Test drives vehicles when practical for any/all performance or drivability concerns before performing work

    • Exception: when unsafe or vehicle not drivable

    • Retest drives after repairs completed to verify that repair solved defined problems

  • Maintains clean and safe work environment; cleans spills and debris immediately to reduce hazards

  • Maintain company provided equipment and machinery

  • Follows company and industry safety rules and regulations

  • Reports all unsafe conditions to supervisor including but not limited to lifts, overhead doors, and equipment

  • Attends all required training, seeks additional training to maintain and increase effectiveness

  • Keeps up to date on industry trends and repair procedures. 

  • Attends and successfully completes at least 12 hours of continuing auto repair training per year sponsored and/or provided by the club. 

  • Maintains customer vehicles in regard to cleanliness and does not tune or otherwise adjust any controls within the vehicle.

  • Verifies as soon as practicable that parts ordered for the vehicle assigned to them are correct.

  • Performs all repairs according to MAP (Motorist Assurance Program), OEM (Original Equipment Manufacturers) or accepted industry standard.

  • Performs digital inspection and documents to their full potential. Notates all pertinent information into the shop inspection or management system, attaches all photos or videos to illustrate repairs or needs to the inspection. 

  • Assures all comeback related repairs are prioritized as directed by manager or lead. 

  • Communicates effectively as necessary with manager, service advisors and other technicians to contribute to the overall performance of the location 

  • Responsible for the safety and accuracy of all repairs made and or systems inspected to assure vehicle is as safe or more safe condition as was prior to work commencing

  • Performs other related duties as assigned.

  • Note: May require travel to different locations on an as needed basis


 

Knowledge/Skills/Abilities

  • Effective verbal and written communication skills in the language(s) required for the role, as justified for business necessity

  • Effective organization, interpersonal and negotiation skills

  • Ability to work scheduled hours as necessitated by business need

  • Math and computer skills with experience using software applications including word processing, spreadsheets, browsers, and email

  • Member service focus

  • Automotive/mechanical background

  • Ability to drive vehicles equipped with manual transmission

  • Knowledge of equipment/tool operation and diagnostic/repair procedures

  • Maintains 20% productivity measured by hours worked/hours flagged

Education & Experience/ Licenses & Certifications

  • High School diploma or equivalent certification (GED)

  • Valid driver license and acceptable driving record

  • Six months experience in general repair, lube services and or tire shop

  • Must be 21 years of age.

Work Environment/Physical Requirements

  • Ability to lift and or carry up to 50lbs

  • Standing, bending, kneeling, pushing, reaching, lifting, climbing ladders

  • Exposure to loud noises

Apply Today

Risk Analyst, Senior

Berkeley, California

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

At A3 Labs we come to work to dream, design and define how we will live and move into the future. We exist to harness these forces for the benefit of Members and future generations, humanizing disruptive change for the betterment of the communities we serve. We’re looking for bright, passionate, and collaborative people to join our tight-knit team as we innovate in the spirit of service.   

Why Work For Us?

Impact. Lead the charge in mobility as a service movement and enable people’s lives to improve through the sharing economy. Leverage the best of an established 115 year-old not for profit combined with start-up speed and agility to create real and meaningful impact.

Recognition. We offer a competitive total compensation package including base salary, annual performance bonuses, benefits, and 401(k) Company match with additional discretionary contribution potential.

Lifestyle. We do honorable work, and we practice our values: humility, integrity, teamwork, and service. You’ll have the security of a larger organization but you’ll move at startup speed.

This position will provide Risk/Fraud management to the Gig team and will be essential in developing and maintaining a risk management playbook to reduce fraud, vehicle accidents and insurance claims. As a Risk Analyst you should be resourceful, an independent subject matter expert with analytical and critical thinking skills. 

Core Accountabilities:

  • Screening: Improve screening of applicants prior to approval
  • Access: Prevent access to the vehicles by unauthorized people
  • Driving behavior: Reduce dangerous driving behaviors or other activities in the cars that can lead to damages or injuries
  • Payments: Reduce failed payments and uncollectible revenue

Essential Duties

  • Develop and maintain a risk management playbook to reduce fraud, vehicle accidents and insurance claims
  • Analyze data to better understand potential risks, concerns and outcomes of decisions
  • Aggregate data from multiple sources to provide a comprehensive assessment
  • Create reports, summaries, presentations and process documents to display results
  • Collaborate with other team members to effectively analyze and present data
  • Develop systems and processes for gathering and storing data for future analytic projects
  • Identify economic and financial trends that may present a risk to the company

Knowledge and Skills

  • Proficiency in Microsoft Excel and other software programs to conduct analysis
  • Critical thinking skills with the ability to independently solve problems with data
  • Quantitative and analytical skills with a demonstrated ability to understand new analytical concepts
  • Basic knowledge of programming languages, such as SQL and Python
  • Demonstrated ability to prioritize tasks and meet daily deadlines for projects.
  • Strong written and verbal communication skills to inform managers and other stakeholders of results
  • Ability to manage multiple projects and programs at the same time to complete work
  • Presentation skills, including public speaking and presentation creation using PowerPoint or a similar program

Education and Experience

  • Bachelor's degree in statistics, economics, finance or another business-related degree
  • 5+ years of experience as an analyst in a related industry such as financial services or automobile rentals

Working Environment

  • This is primarily an office job. Physical requirements include standing, sitting, bending and lifting (up to 15 pounds). Approximately 98% of time is spent using a video display terminal.

#OLG_RX

#LI-OH1

Apply Today

Lead Developer - Fullstack - Node Js, React, Go - Remote - Must Live in Arizona or Utah

Clearfield, Utah

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members. ​

We are passionate about maintaining a diverse and inclusive workplace that reflects the people and culture of the communities we serve, and fostering an environment in which everyone can realize their full potential and grow without barriers. We celebrate our differences as they make us stronger and invigorate our workplace. We believe that each of us enriches our culture by contributing unique perspectives, valuable insights and key strengths. We want each of our Team Members to feel valued, respected and supported. 

Why Work For Us

  • Benefits – Medical, Dental, Vision, wellness program and more!

  • 401k Matching – $1 for $1 company match up to 6% of pay

  • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan

  • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities

  • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Work from home opportunity - Candidates must be located in Utah or Arizona

Summary:  

As part of the digital development team, this role will lead the development of our externally facing web properties and lead a team of internal and external developers to build, continually enhance and support the site.   This is a hands-on role that will have direct responsibility for technical design, development, team training and the execution of our digital technology roadmap for delivering our channel strategy.

Essential Functions

  • Define technical approach and assign to team for development. Documents solutions with concise and clear explanations

  • Leads efforts to improve site availability and performance. Implements new digital technologies, upgrades and enhancements

  • Provides technical direction to web development team to ensure projects align with technical strategy

  • Collaborate and scope requested new digital features, and analyzes user needs to determine technical requirements.

  • Writes consistent, clean and maintainable code. Evaluate code to ensure that it is valid, is properly structured, meets industry standards, and is compatible with various browsers, devices, or operating systems. 

  • Stays current on latest trends in web technologies and application design

  • Formalizes a system for new developer onboarding and ongoing training regiments

  • Work with front-end and back end developers and designer to provide guidance on best practices

Knowledge/Skills/Abilities

  • Deep Drupal expertise and prior experience building, leading and architecting Drupal applications

-OR-

  • Expert knowledge of all parts of the web stack – HTML/Javascript/CSS, web servers, app servers, caching, database development, tool development with a specific emphasis on web development and presentation layer technologies

  • Deep experience architecting web solutions

-OR-

  • Experience writing technical design docs and driving them through development

  • Demonstrated strong technical leadership

  • Ability to guide technical discussions with both technical and non-technical audiences

  • Ability to perform complex Drupal development tasks including custom module development using the Drupal API system and hooks from major Drupal core systems

Education & Experience/Licenses & Certification

  • Bachelor's degree in related area or an equivalent combination of education and experience.

  • 10+ years Minimum experience architecting web solutions

  • 5+ years training and mentoring a team of developers, preferably in an agile environment

Work Environment/Physical Requirements

Can be based remotely depending upon capabilities, maturity, leadership acumen and personal situation. Works in an office environment sitting at a desk, table or computer workstation for extended periods of time. May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

**Please note that you will be asked to complete a candidate assessment following your application, via email. Your application will not be considered until the

assessment has been completed.** 

                     

We’ll value your skills and experience. We’re building a performance organization with heart and developing a pipeline of tomorrow’s leaders. Your work will be enhanced with training opportunities, a mentoring program and our Promote-from-within philosophy. We celebrate our diversity and leverage the power of many minds.  

#CATH_RX

#LI-CM1

Apply Today

Director, MSC Sales and Service - Insurance

Clearfield, Utah

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

We are passionate about maintaining a diverse and inclusive workplace that reflects the people and culture of the communities we serve, and fostering an environment in which everyone can realize their full potential and grow without barriers. We celebrate our differences as they make us stronger and invigorate our workplace. We believe that each of us enriches our culture by contributing unique perspectives, valuable insights and key strengths. We want each of our Team Members to feel valued, respected and supported. 

Why Work For Us?

  • Benefits – Medical, Dental, Vision, wellness program and more!

  • 401k Matching – $1 for $1 company match up to 6% of pay

  • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan

  • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities

  • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Summary

This position is responsible for managing the overall growth, development, profitability, and member satisfaction of one or more DSU teams.

Essential Functions

  • Accountable for delivery of revenue and profitability through DSU team(s) P&L management.

  • Responsible for the sale of all AAA products (Membership, P&C Insurance and Travel).

  • Tracks and analyzes all sales metrics to optimize distribution strategy of all lead sources.

  • Forecasts staffing needs and maintains staffing pipeline through active recruiting.

  • Conducts performance evaluation, implements sales actions plans/coaching, and performance management activities for employees.

  • Ensures compliance with AAA policies, procedures, standards and regulations.

  • Provides feedback to assist in competitive positioning of AAA products and services (e.g., products, pricing, distribution approaches).

Knowledge/Skills/Abilities

  • Strong business acumen skills

  • Strong written and verbal communication skills.

  • Strong problem-solving, quantitative and analytical skills with a proven ability to make data-driven decisions

  • P&L accountability and/or progressively responsible revenue/expense accountability (preferred)

  • In-depth knowledge of Membership, Insurance, Travel, Retail or Financial Services organization(s) (Preferred)

  • Knowledge of AAA products and systems (Preferred)

Education & Experience / Licenses & Certification

  • 3-5 years Sales and/or service experience

  • 2 + years Supervisory experience in travel, retail sales, insurance or service industry. Comparable experience in a management capacity may also be considered. (Preferred)

  • Property and Casualty License (Preferred)

  • Bachelor’s Degree Preferred

  • High School Diploma or GED

  • Valid Driver's License

  • Bi-lingual communication skills (Preferred)

  • Strong computer skills, including proficiency with MS Office applications (Word, Excel, PowerPoint, Outlook)

Work Environment/Physical Requirements

  • Entire work time is conducted in an office setting

  • Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

  • Must be able to understand and follow complex instructions

**Please note that you will be asked to complete a candidate assessment following your application, via email. Your application will not be considered until the assessment has been completed.** 

AAA…we're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service. We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.  We're community-minded, and celebrate the growth, development, and successes of our diverse Team Members.  Whether you’re just starting your journey or looking to grow your career, we’ll support you every step of the way.

                     

We’ll value your skills and experience. We’re building a performance organization with heart and developing a pipeline of tomorrow’s leaders. Your work will be enhanced with training opportunities, a mentoring program and our Promote-from-within philosophy. We celebrate our diversity and leverage the power of many minds. 

#LI-CM1

#CATH_RX

Apply Today

Customer Service Specialist

Tempe, Arizona

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Our Smart Home Specialists are responsible for our Member experience. You will monitor life safety systems, handle general service, technical and billing inquiries, manage data information, initiate cancellation/retention activity, and act in a mentoring capacity as part of our career development program.

WHY WORK FOR US?

  • Excellent Pay - $17.50-$19.50 per hour!

  • Career Growth - We offer a leadership development program preparing you for a leadership role within 12 months.

  • Training – You’ll attend a thorough, comprehensive 2 week training program

  • Benefits – Medical, Dental, Vision, wellness program and more!

  • Retirement - 401k Matching up to 4%

  • Paid Time Off – Ten hours per month, nine holidays annually

  • Schedules - We offer a verity of schedules

As a Customer Service Specialist, you could work in one of the below areas to assist our Members:

Member Experience:

  • Take incoming calls from members on various issues from billing and account inquiries, basic technical equipment and software troubleshooting and product questions.

Monitoring:

  • Monitors incoming alarm and maintenance signals using established protocol.

  • Documents events as they take place with speed and accuracy in the alarm monitoring software.

Scheduling:

  • Assist members in scheduling installations and service while providing legendary customer service.

  • Performs other job duties, as assigned.

Knowledge/Skills/Abilities:

  • Strong written and verbal communication skills

  • Must have the ability to listen effectively and respond empathetically

  • Strong desire to help customers

  • Must have the ability to maintain composure when dealing with customer escalations and emergency alarm calls

  • Ability to critically think, creatively problem solve and confidently act

  • Must posses technical aptitude and be proficient with Windows applications; must be able to navigate through multiple programs and screens efficiently

  • Must have strong attention to detail skills

  • Ability to enter data into a database efficiently and accurately

  • Ability to multitask while providing outstanding customer experience

  • Must be able to work independently and as part of a team

Education & Experience / Licenses & Certification

  • 1 year of experience in frontline customer sales or service preferred

  • Bilingual preferred (Spanish a plus)

  • High school diploma or equivalent

WORKING ENVIRONMENT/ MINIMUM PHYSICAL REQUIREMENTS

Works in an office environment sitting at a desk, table or computer workstation for extended periods of time. Approximately 80 percent of the time spent on the job involves the use of a computer and telephone.  

#SAFE

Apply Today

Dispatcher - Must Live in Utah

Clearfield, Utah

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

At AAA, our purpose is to serve our Members.  Whether on the front lines or behind the scenes, everyone in our Emergency Road Services group is instrumental in creating outstanding Member experiences.  One of the most important ways in which we do that is by helping Members in their greatest time of need, when they are stranded on the side of the road.  What work could be more rewarding and meaningful than being the Hero who is there to send help to the rescue?

Being a Dispatch Hero is rewarding and meaningful but takes great willpower, hard work, and emotional strength.

Essential Functions: 

  • Enjoy a fast paced environment; dispatching 60 - 85 tow trucks per shift and handling a combination of calls and logistical work supporting contracted vendors and Members 

  • Be skilled at using multiple applications simultaneously and navigation tools like Google maps

  • Demonstrate problem solving and listening skills to assess Member safety and make sound decisions based on policy and procedures 

  • Be able to provide clear and proficient verbal and written communication

  • Be reliable to work a schedule that may include weekends/holidays and adhere to your assigned work schedule

  • Enjoy working from home and have a dedicated work space free of distractions/noise that includes a desk, chair, etc, along with the ability to hardwire your internet connection.

What We Offer: 

  • Great Pay - Earn $19.75/hour to start.

  • Fluency in Spanish is a plus and you may be eligible to earn up to an additional $80/month.

  • Work from Home - We provide you with a computer, monitor, headset, and Members to rescue.

  • Schedule - We are open 24/7 (including weekends and holidays) and offer several schedule options including overnight.

  • Paid Time Off - accrue 5.2 hours of Paid Time Off every pay period during your first 12 months - that’s 17 days in your first year!"

  • Volunteer Time - We know Heroes like to give back to their communities; we grant 24 hours of Paid Volunteer Time every year!

  • Training - You will receive virtual paid training that will set you up for success.

  • Benefits - For eligible Team Members, Medical, Dental, Vision, Life Insurance, Tuition Reimbursement, Employee Assistance Program and more!

  • 401K - Dollar for dollar company match up to 6% of employee contributions

  • Annual Incentive Plan – Eligibility to participate in our AAA annual bonus plan.

Work Environment/Physical Requirements: 

Works in an office environment sitting at a desk, table or computer workstation for extended periods of time.  May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

#ERS

Apply Today

Fleet Associate

Berkeley, California

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

  • ​At A3 Labs we come to work to dream, design and define how we will live and move into the future. We exist to harness these forces for the benefit of Members and future generations, humanizing disruptive change for the betterment of the communities we serve. We’re looking for bright, passionate, and collaborative people to join our tight-knit team as we innovate in the spirit of service.  

    Why Work For Us?

    • Great starting pay

    • Career Growth - We offer a leadership development program where you can be promoted as early as 6 months with a pay increase

    • Training – You’ll attend a thorough, comprehensive 2 week training program & gain technical skills working with and troubleshooting state of the art equipment and software.

    • Job Stability – We’re not going anywhere. AAA has been around for over a century and we have not had a single layoff during these uncertain times!

    Summary

    The Fleet Associate supports Gig Operations by re-positioning, refueling, cleaning, repairing and maintaining Gig cars in the field.

    Essential Functions

    • Reposition Gig cars from low utilization zones to high utilization zones

    • Refuel and clean Gig cars in the fleet for a great Member experience

    • Shuttle Gig cars for maintenance and repair services (e.g., oil changes, flat tire repairs, etc.)

    • Inspect, photograph and determine resolution of damaged vehicles

    • Test, diagnose, service and repair vehicle telematics technology

    • Perform light maintenance (e.g., battery jump, changing tires, etc.)

    • Prepare cars for in-fleeting and de-fleeting

    • Audit quality of work of third party fleet partners

    Knowledge/Skills/Abilities

    • Ability to creatively problem solve with an attention to detail

    • Ability to effectively communicate with Team Members, partners and Gig Members

    • Ability to deliver best-in-class experiences

    • Have an internal drive to do what it takes to get the job done with a Member focus mentality

    Education & Experience/Licenses & Certification

    • Must have a valid driver's license with clean driving record

    • At least 21 years old with minimum of 5 years of driving experience

    • Customer service facing experience

    • Ability to work flexible hours and willingness to work weekends

    • High School Diploma or GED

    Work Environment/Physical Requirements

    • Lifting and carrying various parts, weighing up to 30-50 pounds, several times a day

    • Bending, kneeling, reaching and stooping as required for service calls



     

Apply Today

General Service Technician / Lube Tech

Las Vegas, Nevada

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Why Work With Us:

  • Exceptional benefits within 30 days of hire, with employer contribution to medical/Dental/Vision premiums
  • 401K Matching $1 to $1 up to 6% annually
  • 15 Paid Days off (20 days after 1 year) + 9 paid holidays, some Saturdays and no Sundays
  • Opportunities for growth
  • Tuition reimbursement for automotive education and ASE Certifications
  • Clean well equipped shops with state of the art equipment and consistent car count
  • A free AAA Membership and numerous employee discounts

Job Responsibilities:

  • Performs oil changes and lubrication service for member and nonmember vehicles.

  • Performs tire repairs and installation service for member and nonmember vehicles.

  • Performs other minor repairs as assigned by Lead Tech or Service Advisor, according to their abilities.

  • Assist upper level technicians as needed and for experience.

  • Test drives vehicles when practical for any/all performance or drivability concerns before performing work

    • Exception: when unsafe or vehicle not drivable

    • Retest drives after repairs completed to verify that repair solved defined problems

  • Maintains clean and safe work environment; cleans spills and debris immediately to reduce hazards

  • Maintain company provided equipment and machinery

  • Follows company and industry safety rules and regulations

  • Reports all unsafe conditions to supervisor including but not limited to lifts, overhead doors, and equipment

  • Attends all required training, seeks additional training to maintain and increase effectiveness

  • Keeps up to date on industry trends and repair procedures. 

  • Attends and successfully completes at least 12 hours of continuing auto repair training per year sponsored and/or provided by the club. 

  • Maintains customer vehicles in regard to cleanliness and does not tune or otherwise adjust any controls within the vehicle.

  • Verifies as soon as practicable that parts ordered for the vehicle assigned to them are correct.

  • Performs all repairs according to MAP (Motorist Assurance Program), OEM (Original Equipment Manufacturers) or accepted industry standard.

  • Performs digital inspection and documents to their full potential. Notates all pertinent information into the shop inspection or management system, attaches all photos or videos to illustrate repairs or needs to the inspection. 

  • Assures all comeback related repairs are prioritized as directed by manager or lead. 

  • Communicates effectively as necessary with manager, service advisors and other technicians to contribute to the overall performance of the location 

  • Responsible for the safety and accuracy of all repairs made and or systems inspected to assure vehicle is as safe or more safe condition as was prior to work commencing

  • Performs other related duties as assigned.

  • Note: May require travel to different locations on an as needed basis

Knowledge/Skills/Abilities

  • Effective verbal and written communication skills in the language(s) required for the role, as justified for business necessity

  • Effective organization, interpersonal and negotiation skills

  • Ability to work scheduled hours as necessitated by business need

  • Math and computer skills with experience using software applications including word processing, spreadsheets, browsers, and email

  • Member service focus

  • Automotive/mechanical background

  • Ability to drive vehicles equipped with manual transmission

  • Knowledge of equipment/tool operation and diagnostic/repair procedures

  • Maintains 20% productivity measured by hours worked/hours flagged

Education & Experience/ Licenses & Certifications

  • High School diploma or equivalent certification (GED)

  • Valid driver license and acceptable driving record

  • Six months experience in general repair, lube services and or tire shop

  • Must be 21 for Insurance purposes.

Work Environment/Physical Requirements

  • Ability to lift and or carry up to 50lbs

  • Standing, bending, kneeling, pushing, reaching, lifting, climbing ladders

  • Exposure to loud noises

#AUTO

Apply Today

Business License Specialist

Walnut Creek, California

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.


 

Why Work For Us?

  • Benefits – Medical, Dental, Vision, wellness program and more!

  • 401k Matching – $1 for $1 company match up to 6% of pay

  • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan

  • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities

  • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Job Summary:

Our Licensing Specialist will prepare and manage all required licensing and permitting, including renewals, for AAA NCNU locations to achieve and maintain compliance with federal, state and local laws and regulations, and industry standards.

Essential Duties

  • Responsible for the research, application, processing, and renewals of business licenses and permits for all new and existing branch locations, A3 Smart Home business and alarm licenses, Club Owned Fleet, Club Owned Repair, GIG, House Manager, and insurance licenses using License HQ software. This includes determining the license payment, requesting payment, and license delivery to the respective locations as needed.

  • Responsible for occupancy business tax filing, and other applicable licensing and fee filings.

  • Special projects as assigned, such as researching the licensing requirements for potential new lines of business.

  • Coordinate with the respective divisional project, acquisitions, and location managers related to licensing and permitting requirements in accordance with governmental agencies.

  • Grow and maintain strong working knowledge and database for each state's licensing requirements, restrictions or limitations. Requires ability to use judgement to answer questions on licensing, gather information/fact finding on issues related to licensing and permitting.

  • Responsible for contacting various city, county, and state government agencies for applications and payment requests, while coordinating with Real Estate for information and license delivery.

  • Responsible for coordinating business-licensing-based logistics for opening new locations in a timely manner.

  • Responsible for communication to appropriate departments within the company.

  • Maintains active relationships with partners to ensure quick access and turn around for necessary information.

  • Handles company information with appropriate sensitivity and safeguards to ensure confidentiality and right to privacy, in compliance with regulatory requirements.

  • All other duties as assigned.

Knowledge and Skills

  • Minimum of (2) years' experience in regulatory/license maintenance, preferred

  • Experience providing customer service to internal and external customers

  • Ability to record, maintain, organize and present documentation to diverse internal and external stakeholders

  • Detail-oriented with proven record of confidentiality and discretion with critical information

  • Excellent organizational skills

  • Sound decision maker and strong work ethic

  • Experience dealing with government employees and agencies preferred

Education and Experience

  • Associate degree in related area (preferred)

  • High School Diploma and/or a combination of education and experience (Required)

  • 2-4 years previous relevant work experience

#LI_RX

#VIC_RX

Apply Today

Call Receiver

Tucson, Arizona

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

MUST LIVE IN ARIZONA!!!!

At AAA, our purpose is to serve our Members.  Whether on the front lines or behind the scenes, everyone in our Emergency Road Services group is instrumental in creating outstanding Member experiences.  One of the most important ways in which we do that is by helping Members in their greatest time of need, when they are stranded on the side of the road.  

Being a Call Receive Hero is rewarding and meaningful but takes great willpower, hard work, and emotional strength.

Essential Functions: 

  • Enjoy a fast paced environment; handling 75 - 100 calls per shift

  • Be skilled at using multiple applications simultaneously and navigation tools like Google maps

  • Deliver extraordinary customer service to our Members by using sound judgment to make decisions that adhere to policy and procedures 

  • Demonstrate empathy, problem solving, and listening skills to assess Member safety and be able to provide clear and proficient verbal and written communication

  • Be reliable to work a schedule that may include weekends/holidays and adhere to your assigned work schedule

  • Enjoy working from home and have a dedicated work space free of distractions/noise that includes a desk, chair, etc, along with the ability to hardwire your internet connection

What We Offer: 

  • We offer $17.50/hour to start and $18.00/hour for bilingual

  • Shift differential from $0.50 to $2.00 on  on evening and weekend shift 

  • Work from the comfort of your home

  • Team Members accrue 5.2 hours of Paid Time Off every pay period - that’s 17 days in your first year!  

  • We observe 9 holidays each year.  Working an observed holiday will get you extra pay!  

  • We know Heroes like to give back to their communities; we grant 24 hours of Paid Volunteer Time every year!

  • You will receive Hero training courtesy of our AAA Hero Academy

  • Medical, Dental, Vision, Life Insurance, Tuition Reimbursement, a wellness program and more!

  • 401K dollar for dollar company matching up to 6% of employee contributions

  • Annual Bonus based on individual and company performance

Work Environment/Physical Requirements: 

Works in an office environment sitting at a desk, table or computer workstation for extended periods of time.  May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

**Please note that you will be asked to complete a candidate assessment following your application, via email. Your application will not be considered until the assessment has been completed.** 

#ERS

Apply Today

Auto Repair Technician I

Petaluma, California

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Why Work With Us:

  • Exceptional benefits within 30 days of hire, with employer contribution to medical/Dental/Vision premiums
  • 401K Matching $1 to $1 up to 6% annually
  • 15 Paid Days off (20 after 1 year) + 9 paid holidays for a great work/life balance, some Saturdays and no Sundays
  • Tuition reimbursement for ASE Certifications
  • Paid training
  • State of the art equipment
  • Software updates
  • Clean well equipped shops with consistent car count
  • A free AAA Membership and numerous employee discounts

Job Responsibilities:

  • Performs work that is indicated on Approved Repair Orders.
  • Performs only needed and or customer requested services on vehicles. 
  • Performs all repairs according to MAP (Motorist Assurance Program), OEM (Original Equipment Manufacturers) or accepted industry standard procedures
  • Assures all repairs are for the benefit of the member/customer. 
  • Test drives all vehicles when practical for any/all performance or drivability concerns before performing work

Exception: when unsafe or vehicle not drivable

  • Retest drives after repairs completed to verify that repair solved defined problems
  • Maintains clean and safe work environment; cleans spills and debris immediately to reduce hazards
  • Maintain company provided equipment and machinery
  • Follows company and industry safety rules and regulations
  • Reports all unsafe conditions to supervisor including but not limited to lifts, overhead doors, and equipment
  • Attends all required training, seeks additional training to maintain and increase effectiveness
  • Keeps up to date on industry trends and repair procedures. 
  • Attends and successfully completes at least 24 hours of continuing auto repair training per year sponsored and/or provided by the club. 
  • Maintains customer vehicles in regard to cleanliness and does not tune or otherwise adjust any controls within the vehicle.
  • Verifies as soon as practicable that parts ordered for the vehicle assigned to them are correct.
  • Performs digital inspection and documents to their full potential. Notates all pertinent information into the shop inspection or management system, attaches all photos or videos to illustrate repairs or needs to the inspection. 
  • Assures all comeback related repairs are prioritized as directed by manager or lead. 
  • Communicates effectively as necessary with manager, service advisors and other technicians to contribute to the overall performance of the location 
  • Responsible for the safety and accuracy of all repairs made and or systems inspected to assure vehicle is as safe or more safe condition as was prior to work commencing
  • Performs other related duties as assigned.
  • Note: May require travel to different locations on an as needed basis

Knowledge/Skills/Abilities

  • Effective verbal and written communication skills in the language(s) required for the role, as justified for business necessity
  • Effective organization, interpersonal and negotiation skills
  • Ability to work scheduled hours as necessitated by business need
  • Math and computer skills with experience using software applications including word processing, browsers, and email
  • Member service focus
  • Ability to drive vehicles equipped with manual transmission
  • Knowledge of equipment/tool operation and diagnostic/repair procedures
  • Maintains 100% productivity as measured by dividing hours worked by labor hours flagged

Education & Experience/ Licenses & Certifications

  • High School diploma or equivalent certification (GED)
  • Valid driver license and acceptable driving record
  • At least two years experience as an automobile technician or mechanic
  • ASE Certifications required (at least two) with one being Brake Repair A5. Or equivalent OEM certifications and fulfills ASE requirement within one year of hire. 
  • Smog Repair and Testing Certification preferred (CA only)

Work Environment/Physical Requirements

  • Ability to lift and or carry up to 50lbs
  • Standing, bending, kneeling, pushing, reaching, lifting, climbing ladders
  • Exposure to loud noises
Apply Today

Automotive Technician II - $5,000 Sign On Bonus

Peoria, Arizona

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Why Work With Us:

  • Sign on Bonus $5,000
  • Great Pay – $40K to $130K DOE, Top pay for Master Technicians
  • State of the art equipment
  • Paid training with opportunities for growth
  • Tuition reimbursement for automotive education and ASE Certifications
  • Clean well equipped shops with consistent car count
  • Exceptional benefits within 30 days of hire, with employer contribution to medical/Dental/Vision premiums
  • 401K Matching $1 to $1 up to 6% annually
  • 15 Paid Days off (20 after 1 year) + 9 paid holidays for a great work/life balance, some Saturdays and no Sundays
  • A free AAA Membership and numerous employee discounts

Job Responsibilities:

  • Performs work that is indicated on Approved Repair Orders.

  • Performs only needed and or customer requested services on vehicles. 

  • Performs all repairs according to MAP (Motorist Assurance Program), OEM (Original Equipment Manufacturers) or accepted industry standard procedures

  • Assures all repairs are for the benefit of the member/customer. 

  • Test drives all vehicles when practical for any/all performance or drivability concerns before performing work

    • Exception: when unsafe or vehicle not drivable

    • Retest drives after repairs completed to verify that repair solved defined problems

  • Maintains clean and safe work environment; cleans spills and debris immediately to reduce hazards

  • Maintain company provided equipment and machinery

  • Follows company and industry safety rules and regulations

  • Reports all unsafe conditions to supervisor including but not limited to lifts, overhead doors, and equipment

  • Attends all required training, seeks additional training to maintain and increase effectiveness

  • Keeps up to date on industry trends and repair procedures. 

  • Attends and successfully completes at least 24 hours of continuing auto repair training per year sponsored and/or provided by the club. 

  • Maintains customer vehicles in regard to cleanliness and does not tune or otherwise adjust any controls within the vehicle.

  • Verifies as soon as practicable that parts ordered for the vehicle assigned to them are correct.

  • Performs digital inspection and documents to their full potential. Notates all pertinent information into the shop inspection or management system, attaches all photos or videos to illustrate repairs or needs to the inspection. 

  • Assures all comeback related repairs are prioritized as directed by manager or lead. 

  • Communicates effectively as necessary with manager, service advisors and other technicians to contribute to the overall performance of the location 

  • Responsible for the safety and accuracy of all repairs made and or systems inspected to assure vehicle is as safe or more safe condition as was prior to work commencing

  • Performs other related duties as assigned.

  • Note: May require travel to different locations on an as needed basis

Knowledge/Skills/Abilities

  • Effective verbal and written communication skills in the language(s) required for the role, as justified for business necessity

  • Effective organization, interpersonal and negotiation skills

  • Ability to work scheduled hours as necessitated by business need

  • Math and computer skills with experience using software applications including word processing, browsers, and email

  • Member service focus

  • Ability to drive vehicles equipped with manual transmission

  • Knowledge of equipment/tool operation and diagnostic/repair procedures

  • Maintains 100% productivity as measured by dividing hours worked by labor hours flagged

Education & Experience/ Licenses & Certifications

  • High School diploma or equivalent certification (GED)

  • Valid driver license and acceptable driving record

  • At least four  years experience as an automobile technician 

  • ASE Master Tech with L1 certification level a plus

Work Environment/Physical Requirements

  • Ability to lift and or carry up to 50lbs

  • Standing, bending, kneeling, pushing, reaching, lifting, climbing ladders

  • Exposure to loud noises

Apply Today

Automotive Service Advisor

Tucson, Arizona

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Why Work With Us:

  • Exceptional benefits within 30 days of hire, with employer contribution to medical/Dental/Vision premiums
  • 401K Matching $1 to $1 up to 6% annually
  • 15 Paid Days off (20 days after 1 year) + 9 paid holidays, some Saturdays and no Sundays
  • Opportunities for growth
  • Tuition reimbursement for automotive education and ASE Certifications
  • Clean well equipped shops with state of the art equipment and consistent car count
  • A free AAA Membership and numerous employee discounts

 

Job Profile Summary

The Service Advisor focuses on delivering an outstanding member experience as well as facilitating the work flow of technicians. The job encompasses listening and asking the proper questions to ensure the vehicle to be serviced is diagnosed properly while maintaining the highest levels of customer satisfaction. This includes delivering courteous service, clearly explaining services and charges, accurate completion timelines, and delivering quality work. The Service Advisor is responsible for scheduling work, preparing estimates, assigning work to the technicians, ordering parts, and coordinating other service activities.


 

Essential Duties

  • Responsible for performing all duties necessary to interact with members, determine their perceived auto repair needs and to meet and exceed their expectations of great customer service.

  • Accurately document repairs, diagnostic and maintenance work into shop management system 

  • Ensures all necessary BAR requirements are met in Repair Order preparation and documentation

  • Sources and estimates all needed parts for repairs to customer vehicles

  • Suggests repairs for safety and improved performance and helps prioritize for customers  in order of importance safety, economy, longevity etc.

  • Reviews  all repairs made to vehicles at point of sale and assures customers have a clear understanding of repairs performed throughout all phases of the transaction including the original estimate through the final payment. 

  • Performs minimal record keeping and other administrative functions required to support the business 

  • Note: May require travel to different locations on an as needed basis

Knowledge/Skills/Abilities

  • Effective verbal and written communication skills in the language(s) required for the role, as justified for business necessity

  • Effective organization, interpersonal and negotiation skills

  • Ability to work scheduled hours as necessitated by business need

  • Strong math and computer skills with experience using software applications including word processing, spreadsheets, browsers, and email

  • Strong Member service focus

  • Automotive/mechanical background

  • Ability to drive vehicles equipped with manual transmission

  • Knowledge of equipment/tool operation and diagnostic/repair procedures

Education & Experience / Licenses & Certification

  • Valid driver license and acceptable driving record

  • High School Diploma or equivalent certification (GED)

  • 3-5 years industry experience in auto repair

  • Automotive Service Excellence certification desired 

Work Environment/Physical Requirements

  • Ability to lift and or carry up to 40lbs

  • Standing, bending, kneeling, pushing, reaching, lifting, climbing ladders


 

    Apply Today

    Dispatcher - Must Live in Arizona

    Phoenix, Arizona

    We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    At AAA, our purpose is to serve our Members.  Whether on the front lines or behind the scenes, everyone in our Emergency Road Services group is instrumental in creating outstanding Member experiences.  One of the most important ways in which we do that is by helping Members in their greatest time of need, when they are stranded on the side of the road.  What work could be more rewarding and meaningful than being the Hero who is there to send help to the rescue?

    Being a Dispatch Hero is rewarding and meaningful but takes great willpower, hard work, and emotional strength.

    Essential Functions: 

    • Enjoy a fast paced environment; dispatching 60 - 85 tow trucks per shift and handling a combination of calls and logistical work supporting contracted vendors and Members 

    • Be skilled at using multiple applications simultaneously and navigation tools like Google maps

    • Demonstrate problem solving and listening skills to assess Member safety and make sound decisions based on policy and procedures 

    • Be able to provide clear and proficient verbal and written communication

    • Be reliable to work a schedule that may include weekends/holidays and adhere to your assigned work schedule

    • Enjoy working from home and have a dedicated work space free of distractions/noise that includes a desk, chair, etc, along with the ability to hardwire your internet connection.

    What We Offer: 

    • Great Pay - Earn $19.75/hour to start.

    • Fluency in Spanish is a plus and you may be eligible to earn up to an additional $80/month.

    • Work from Home - We provide you with a computer, monitor, headset, and Members to rescue.

    • Schedule - We are open 24/7 (including weekends and holidays) and offer several schedule options including overnight.

    • Paid Time Off - accrue 5.2 hours of Paid Time Off every pay period during your first 12 months - that’s 17 days in your first year!"

    • Volunteer Time - We know Heroes like to give back to their communities; we grant 24 hours of Paid Volunteer Time every year!

    • Training - You will receive virtual paid training that will set you up for success.

    • Benefits - For eligible Team Members, Medical, Dental, Vision, Life Insurance, Tuition Reimbursement, Employee Assistance Program and more!

    • 401K - Dollar for dollar company match up to 6% of employee contributions

    • Annual Incentive Plan – Eligibility to participate in our AAA annual bonus plan.

    Work Environment/Physical Requirements: 

    Works in an office environment sitting at a desk, table or computer workstation for extended periods of time.  May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

    #ERS

    Apply Today

    Entry Level Financial Analyst

    Walnut Creek, California

    We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    Why Work For Us?

    • Benefits – Medical, Dental, Vision, wellness program and more!
    • 401k Matching – $1 for $1 company match up to 6% of pay
    • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan
    • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
    • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

    Summary

    Work on financial planning and the preparation of operating budgets, which involve activities that are critical to the organization. 

    Essential Functions

    • Expected to provide internal clients with a level of expertise (i.e. question assumptions, ask clarifying questions to analyze validity of work).
    • Provides analysis of key assumptions, reviews plans and budgets for consistency.
    • Must be able to point out and correct errors, faulty assumptions.  May suggest changes in approach. Develops effective presentation materials for Manager and to present to Manager.
    • Works with others to implement solutions, strategies and actions to Manager or others within Finance (may also be internal client). 
    • Interprets the contents of financial statements and reports. May need to create pro-forma information to the extent that it is not readily available. 
    • Maintains the appropriate standard reports, models, and operating procedures.
    • Documents existing policy, procedures, and processes and increases knowledge of unit deliverables.

    Knowledge/Skills/Abilities

    • Ability to understand, apply, and interpret broad financial concepts as well as accounting concepts, including analysis of financial statements.
    • Analyst to seek development through outside courses or materials (preferred).
    • Strong mathematical, analytical and organizational skills needed.
    • Basic business writing skills needed.

    Education & Experience / Licenses & Certification

    • Bachelor's degree in related area or an equivalent combination of education and experience.
    • 0+ years of experience conducting financial and/or business analysis.
    Apply Today

    Tow Service,Lead

    Concord, California

    We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    We're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service.

    We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  

    We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.


    Act in the capacity of a team lead, including training and development of staff, coordinating work, and administrative duties.  Driving and operating of the full range of service vehicles (tow trucks, battery service vehicles, light service vehicles), operating towing equipment and battery service equipment for AAA members and for commercial purposes. Performing effective diagnostics/troubleshooting on vehicles. Providing an outstanding customer service experience. Utilized as a Trainer/Mentor for new hires/ERS Specialist.

    Essential Functions

    • Responsible for oversight of shop operations to include inspecting/maintaining of company vehicles/ equipment for safe and efficient operation, battery inventory processes, administrative duties/reports and coordination of scheduling/dispatching
    • Coaching and development of employees, to include training, performance management and the corrective action process
    • Driving and operating the full range of service vehicles (i.e. loading/towing vehicles, flat tire changes, lock-out, fuel delivery services, etc.) for increased
    • Productivity gains and contribution to business results, to include knowledge sharing/coaching/
    • training of peers; utilizing on-board computer, radio communications and mapping systems
    • On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving
    • Managing and maintenance of damages tracking system and coordination of resolution for customer complaints
    • Education and training. I.E.:  AAA Compliance Training, RPST, TSAAC, Lock-out, PSP, Battery
    • Service Training

    Knowledge/Skills/Abilities

    • Ability to drive a manual/automatic shift vehicle
    • Ability to ride a bicycle at a skilled level.
    • Ability to act in the role of a leader, to include coaching, mentoring and training
    • Superior customer service skills and the ability to interact with a wide-range of people
    • Proficient automotive knowledge
    • Proven computer knowledge and familiarity with Microsoft Office Suite
    • Proven math skills and analytical ability
    • Ability to communicate effectively, including proficiency with delivering presentations and conducting meetings
    • Bilingual communication skills (preferred)

    Education & Experience / Licenses & Certification

    • High School Diploma or GED equivalent
    • 8+ years Experience operating a motor vehicle with a valid driver's license
    • Vocational technical automotive training/certification or equivalent experience (preferred)
    • ASE (Automotive Service Excellence) certification (preferred)

     

    Work Environment/Physical Requirements

    Works outdoors at vehicle sites when servicing vehicles. Lifting and carrying tires and parts, weighing up to 50 pounds, several times a day; bending, kneeling and stooping as required for service calls. Works in all weather and all traffic conditions. Vehicle recovery sites may be wet, messy and hazardous.  Service Providers are required to provide a photograph for identification purposes.

    Competency

    Customer Centricity (Proficient)

    Interpersonal Savvy (Proficient)

    Time Management (Proficient)

    Decision Making (Proficient)

    Leadership Credibility (intermediate)

    Apply Today

    Virtual Job Fair - Light Service Drives

    San Rafael, California

    We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    Why Work For Us?

    • Great Pay- $23.06 hourly with the potential to make up to $1,300 per month with quality and productivity incentives!

    • Training – You’ll attend a thorough, comprehensive, training program

    • Benefits – Medical, Dental, Vision, wellness program and more!

    • 401k Matching – $1 for $1 company match up to 6% of pay

    • Monthly bonus potential

    • Paid Time Off- Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities

    • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

    Essential Functions

    • Driving and operating a service vehicle (i.e. flat tire changes, lock-out, fuel delivery services, etc.)

    • On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving

    • Leverages sales skills for offering products and services from AAA to member during service interaction

    • Utilizing on-board computer, radio communications, and mapping systems

    • Completion of daily paperwork (i.e. call-logs, battery invoices, cash receipts, etc.)

    ​Knowledge/Skills/Abilities 

    • Clear and proficient verbal and written communication even under pressure

    • Common knowledge of vehicle components and the common reasons for vehicle failure

    • Demonstrates problem solving and listening skills to evaluate member safety as well as the ability to discern safety issues and respond appropriately

    • Ability to drive a manual/automatic shift vehicle

    Education & Experience/Licenses & Certification

    • Two (2) years of experience in a customer contact role

    • Education and training. I.E.: AAA Compliance Training, RPST,TSAAC, Lock-out, PSP, Battery Service Training

    • Vocational technical automotive training/certification or equivalent experience (preferred)

    • ASE (Automotive Service Excellence) certification(preferred)


     

    Work Environment/Physical Requirements

    Works outdoors at vehicle sites when servicing vehicles. Lifting and carrying tires and parts, weighing up to 50 pounds, several times a day; bending, kneeling and stooping as required for service calls. Works in all weather and all traffic conditions. Vehicle recovery sites may be wet, messy and hazardous.  Service Providers are required to provide a photograph for identification purposes.

    #ERS

    Apply Today

    Warehouse Specialist

    Scottsdale, Arizona

    We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.


     

    Why Work For Us?

    • Benefits – Medical, Dental, Vision, wellness program and more!

    • 401k Matching – $1 for $1 company match up to 6% of pay

    • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan

    • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities

    • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

    ESSENTIAL FUNCTIONS

    Our Warehouse Specialist supports Install and Service techs and Advisors/PMs with on time ordering and fulfillment for Job parts request. Supports office ordering and invoicing as needed or requested. Helps maintain warehouse stocking levels, inventory management and general upkeep. Vendor and customer support. Supports staff when warehouse manager is not available

    RESPONSIBILITIES/JOB DUTIES

    Reviews Purchasing email inbox for parts request for Service tickets and Install Jobs, with review of Job queue for Install and SAFE orders to best determine method of fulfillment; utilizing warehouse stock or creating and submitting purchase orders for items not in stock or not regularly stocked in the warehouse

    • Pulls items from stock and stages in proper staging area dependent on request/Job schedule, reviewing job pallets or parts request for items needing to be ordered; working with Advisors, Area Foremen, Coordination staff and researching where to best purchase items from for price and quickest availability

    • Stock and Expense part ordering; checking stock levels of parts needing to be ordered, verifying validity of Min/Max stocking levels, creating and submitting purchase orders, tracking status of fulfillment from vendors. Will Call invoicing and ordering as needed or requested by accounting

    • Performing cycle counts and inventory audits to maintain accuracy of on hand stock and proper stocking levels; reviewing parts to ensure they can be used before their warranty period has passed

    • Processing returns for items from stock that have or are getting ready to expire, items ordered for jobs that were not used, not needed, miss-ordered, damaged or not in proper working condition; working with vendors and techs to ensure proper returns are processed and RMA’s obtained

    • Maintain 5S procedures and upkeep of warehouse; sweeping, general cleaning and assisting with stock location and put away of stock and material ordered for jobs/service tickets

    • Supporting other areas/positions in warehouse as needed; receiving, driving, & service

    KNOWLEDGE AND SKILLS

    2 - 3 years’ experience warehousing and logistics (or equivalent with inventory management)

    EDUCATION, KNOWLEDGE, SKILLS, COMPETENCIES, CERTIFICATIONS/LICENSES

    High School diploma or GED (required)

    Basic computer knowledge and understanding

    Will need to pass a forklift certification class and on hand testing

    MS office; Excel, Outlook, Word, power point knowledge

    Exceptional customer service skills

    Documentation skills

    Supply Management

    Verbal and written communication skills

    Ability to work in a team environment and participate as an active team member

    Ability to learn at a fast pace

    Quality Control

    WORKING ENVIRONMENT/ MINIMUM PHYSICAL REQUIREMENTS

    Physical requirements; standing, sitting, bending and lifting, need to be able to lift and carry 25 pounds (up to 50 pounds), Long periods looking at a computer screen.

    Apply Today

    Member Experience Associate

    Eureka, California

    We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    We're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service. We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.
    We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.​​​ 
    We're  community minded, and celebrate the growth, development and successes of our diverse Team Members.   

    Whether you’re just starting your journey or looking to grow your career, we’ll support you every step of the way.

    Why work for us?

    • Compensation - AAA provides competitive compensation complete with an annual incentive plan.
    • Benefits – Medical, Dental, Vision, wellness program and more!
    • 401k Matching – $1 for $1 company match up to 6% of pay
    • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan
    • Paid Time Off – Ten hours per month, nine holidays annually, two floating holidays and 24 hours per year earmarked for volunteer activities
    • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members
    • Development - We invest in our people. AAA leadership will support you in your career development planning.
    • United Way -  $1-$1 matching

    Member Experience Associate Essential Functions

    • Exhibits AAA guiding principles and core values
    • Performs routine sales, service and operational functions for AAA Members including; DMV, cashiering, auto travel, notary and insurance sales support, with expectations for maintaining required standards, policies and procedures
    • Understands and actively promotes products and services to achieve individual goals in support of meeting organization goals and objectives 
    • Overcomes obstacles that create barriers to Team Member or branch efforts
    • Identifies process improvement opportunities and proposes solutions
    • Acts as an agent for change while promoting AAA’s guiding principles and core values

    Knowledge/Skills/Abilities

    • Demonstrates sales and service skills. Able to effectively interact, face-to-face, with new, prospective and existing Members.
    • Accuracy and comfort handling money, making change, balancing cash drawer.
    • Good computer skills, proficient in both reading and basic arithmetic.
    • Good written and verbal communication skills in person and over the phone.
    • Ability to multitask in response to requests, requirements and Member/Team Member expectations. Ability to accept feedback and correct course as necessary.

    Education & Experience / Licenses & Certification

    • High school diploma or GED required
    • Two years sales or customer service experience
    • Experience working with sales and service standards and goals
    • P&C Licensing preferred
    • Bilingual Spanish preferred

    **Please note that you will be asked to complete a candidate assessment following your application, via email. Your application will not be considered until the assessment has been completed.** 

    We’ll value your skills and experience. We’re building a performance organization with heart and developing a pipeline of tomorrow’s leaders. Your work will be enhanced with training opportunities, a mentoring program and our promote-from-within philosophy. We celebrate our diversity and leverage the power of many minds.  

    #MEL

    Apply Today

    Real Time Coordinator - Must Live in Arizona

    Phoenix, Arizona

    We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    Summary 

    Incumbent applies job skills and company policies and procedures to a complete variety of tasks.
    General supervision and instructions are provided for routine work and detailed instructions are provided on new projects or assignments.

    Why Work For Us?

    • Training – You’ll attend a thorough, comprehensive, training program

    • Benefits – Medical, Dental, Vision, wellness program and more!

    • 401k Matching – $1 for $1 company match up to 6% of pay

    • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan

    • Paid Time Off- Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities

    • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

    Essential Functions

    • Allocates calls while balancing occupancy and meeting service level requirements
    • Generates and distributes statistical reports for overall call center service levels to all levels of management
    • Processes emails sent to the Workforce Management mailbox within 24 hours of receipt. 
    • Answers phone calls from supervisors/agents for assistance on same day exceptions
    • Monitors agent activity and ensures schedule adherence.  Communicate with Line of Business leaders when agents are not in compliance
    • Continuously monitors and tracks service levels for all lines of business for each half hour and makes recommendations or adjustments to staff and/or agents skills as needed
    • Assists the Schedule and Forecast Analysts with weekly plans, additional hours and schedule change requests

     

    Knowledge/Skills/Abilities

    • Ability to prioritize and balance simultaneous projects in a fast paced work environment 
    • Solid computer skills and knowledge of PC software applications used for word-processing and spreadsheets (e.g., Microsoft Word and Excel or equivalent google suite applications)
    • Ability to work independently and as part of a team in a demanding environment
    • Ability to quickly grasp a thorough knowledge of policies, procedures and service goals
    • Solid communications skills both verbally and in written form
    • Interpersonal skills and the ability to interact with employees, management and others in a professional and tactful manner
    • Ability to maintain highly confidential information

     

    Education & Experience / Licenses & Certification

    • High School Diploma, GED or equivalent required.  College education credits preferred.
    • 0 -2 years experience in Workforce Management preferred.

    Work Environment/Physical Requirements

    Works in an office environment sitting at a desk, table or computer workstation for extended periods of time. May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 75-90 percent of the time spent on the job involves the use of a personal computer.

     

    Physical Demands:

    Requires sitting and standing for extended periods of time. Requires extensive use of a computer and repetitive hand movements in the performance of duties. Occasional lifting and carrying of material weighing up to 20 pounds may be required.

     

    Competency

    Decision Making (Intermediate)

    Adaptive Learning (Proficient)

    Drive and Initiative (Intermediate)

    Quality Orientation (Proficient)

    Dealing with Ambiguity (Intermediate)

    Judgment  (Intermediate)

    Independence (Intermediate)

    Apply Today

    Insurance Associate - Must Live in Utah

    Clearfield, Utah

    We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    MUST LIVE IN UTAH

    At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members. What work could be more rewarding and meaningful than knowing you have made sure someone is taken care of when life throws a curveball?

    Being a Sales and Service Hero takes great willpower, hard work, and a commitment to meeting Member needs while ensuring regulatory compliance. 

    Essential Functions: 

    • Enjoy making  a high volume of outbound calls and emails to prospects that have expressed an interest online (internet leads) in receiving a quote from AAA

    • Proactively follow up on new insurance and roadside assistance sales, as well as marketing lists 

    • Use sales techniques and product knowledge to identify customer-specific needs, including conducting insurance reviews to identify a range of suitable products

    • Leverage tools and underwriting guidelines to assess risks and ensure compliance when recommending products and coverage needs

    • Consistently meet or exceed all sales expectations and effectively overcome objections to close the sale and tracks all leads, including following up, to close assigned leads

    • Provides a sales experience that enhances the Member’s affinity to the AAA brand and results in greater Member satisfaction and loyalty

    • High school diploma or GED required, with 1 to 3 years of sales experience in the Insurance industry and/or call center preferred. 

    • Ability to acquire the active and unrestricted state issued license(s) required to place property and casualty insurance within thirty (30) calendar days of hire. Active P&C resident license(s) preferred.

    • Be reliable to work a schedule that may include weekends/holidays and adhere to your assigned work schedule

    • Enjoy working from home and have a dedicated work space free of distractions/noise that includes a desk, chair, etc, along with the ability to hardwire your internet connection

    What We Offer: 

    • Training - You will receive virtual paid training that will set you up for success. 

    • Licensing Assistance - AAA will assist with the cost of licensing 

    • Compensation - Generous commission structure with the ability to earn commissions on every policy and product sales. (Agent average earnings $78,000)

    • Work from Home - We provide you with a computer, monitor, headset, and leads. 

    • Schedule - We are open 7 days a week (including weekends and holidays) and offer several schedule options.

    • Paid Time Off - Accrue 5.2 hours of Paid Time Off every pay period during your first 12 months - that’s 17 days in your first year! 

    • Volunteer Time - We know Heroes like to give back to their communities; we grant 24 hours of Paid Volunteer Time every year!

    • Benefits - For eligible Team Members, Medical, Dental, Vision, Life Insurance, Tuition Reimbursement, Employee Assistance Program and more!

    • 401K -  Dollar for dollar company match up to 6% of employee contributions.

    Work Environment/Physical Requirements: 

    Works in an office environment sitting at a desk, table or computer workstation for extended periods of time.  May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 100 percent of the time spent on the job involves the use of a personal computer.

    #JOR_RX

    Apply Today

    Licensed Insurance Agent

    Clearfield, Utah

    We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    MUST LIVE IN UTAH

    At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members. What work could be more rewarding and meaningful than knowing you have made sure someone is taken care of when life throws a curveball?

    Being a Sales and Service Hero takes great willpower, hard work, and a commitment to meeting Member needs while ensuring regulatory compliance. 

    Essential Functions: 

    • Enjoy making  a high volume of outbound calls and emails to prospects that have expressed an interest online (internet leads) in receiving a quote from AAA

    • Proactively follow up on new insurance and roadside assistance sales, as well as marketing lists 

    • Use sales techniques and product knowledge to identify customer-specific needs, including conducting insurance reviews to identify a range of suitable products

    • Leverage tools and underwriting guidelines to assess risks and ensure compliance when recommending products and coverage needs

    • Consistently meet or exceed all sales expectations and effectively overcome objections to close the sale and tracks all leads, including following up, to close assigned leads

    • Provides a sales experience that enhances the Member’s affinity to the AAA brand and results in greater Member satisfaction and loyalty

    • High school diploma or GED required, with 1 to 3 years of sales experience in the Insurance industry and/or call center preferred. 

    • Ability to acquire the active and unrestricted state issued license(s) required to place property and casualty insurance within thirty (30) calendar days of hire. Active P&C resident license(s) preferred.

    • Be reliable to work a schedule that may include weekends/holidays and adhere to your assigned work schedule

    • Enjoy working from home and have a dedicated work space free of distractions/noise that includes a desk, chair, etc, along with the ability to hardwire your internet connection

    What We Offer: 

    • Training - You will receive virtual paid training that will set you up for success. 

    • Licensing Assistance - AAA will assist with the cost of licensing 

    • Compensation - Generous commission structure with the ability to earn commissions on every policy and product sales. (Agent average earnings $78,000)

    • Work from Home - We provide you with a computer, monitor, headset, and leads. 

    • Schedule - We are open 7 days a week (including weekends and holidays) and offer several schedule options.

    • Paid Time Off - Accrue 5.2 hours of Paid Time Off every pay period during your first 12 months - that’s 17 days in your first year! 

    • Volunteer Time - We know Heroes like to give back to their communities; we grant 24 hours of Paid Volunteer Time every year!

    • Benefits - For eligible Team Members, Medical, Dental, Vision, Life Insurance, Tuition Reimbursement, Employee Assistance Program and more!

    • 401K -  Dollar for dollar company match up to 6% of employee contributions.

    Work Environment/Physical Requirements: 

    Works in an office environment sitting at a desk, table or computer workstation for extended periods of time.  May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 100 percent of the time spent on the job involves the use of a personal computer.

    #IA

    Apply Today

    Light Service & Tow Driver

    Fairfield, California

    We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.


     

    Why Work For Us?

    • Great Pay -  $42,910 - $58,510

    • Training – You’ll attend a thorough, comprehensive, training program

    • Benefits – Medical, Dental, Vision, wellness program and more!

    • 401k Matching – $1 for $1 company match up to 6% of pay

    • Monthly bonus potential

    • Paid Time Off- Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities

    • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

    Essential Functions

    • Driving and operating a service vehicle (i.e. flat tire changes, lock-out, fuel delivery services, etc.)

    • On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving

    • Leverages sales skills for offering products and services from AAA to member during service interaction

    • Utilizing on-board computer, radio communications, and mapping systems

    • Completion of daily paperwork (i.e. call-logs, battery invoices, cash receipts, etc.)

    ​Knowledge/Skills/Abilities 

    • Clear and proficient verbal and written communication even under pressure

    • Common knowledge of vehicle components and the common reasons for vehicle failure

    • Demonstrates problem solving and listening skills to evaluate member safety as well as the ability to discern safety issues and respond appropriately

    • Ability to drive a manual/automatic shift vehicle

    Education & Experience/Licenses & Certification

    • Two (2) years of experience in a customer contact role

    • Education and training. I.E.: AAA Compliance Training, RPST,TSAAC, Lock-out, PSP, Battery Service Training

    • Vocational technical automotive training/certification or equivalent experience (preferred)

    • ASE (Automotive Service Excellence) certification(preferred)


     

    Work Environment/Physical Requirements

    Works outdoors at vehicle sites when servicing vehicles. Lifting and carrying tires and parts, weighing up to 50 pounds, several times a day; bending, kneeling and stooping as required for service calls. Works in all weather and all traffic conditions. Vehicle recovery sites may be wet, messy and hazardous.  Service Providers are required to provide a photograph for identification purposes.

    #ERS

    Apply Today

    Sales Representative

    Las Vegas, Nevada

    We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    We’re looking for a results-driven Sales Representative to actively seek out and engage customer prospects.  You will be part of a team that has a MUST WIN attitude matched by an unparalleled support staff. We’re looking for hardworking, self-motivated, individuals with a professional presence. You will be working with a company and a team that is second to none and we are looking for the same!

    While this is a fully remote position, each team adheres to a specific location strategy, which allows them to work more effectively together. Therefore, the candidate should reside in or near Las Vegas, NV.

    Why work for us?

    • Great Pay- $16.00 hourly plus uncapped commission and a opportunity to earn $10,000 fast start bonus within the first 6 months

    • Benefits – Medical, Dental, Vision, and more!

    • 401k Matching – $1 for $1 company match up to 4% of pay

    • Paid Time Off – Accrual of 3 weeks PTO and nine holidays annually

    • Career Growth – Move up your career, internal candidates receive top priority

    • Collaborative Environment- We value your contributions to providing exceptional services to our Members

    Summary:

    The Inside Sales Representative is responsible for handling inbound and outbound leads, advancing the sales process, closing new and upgrading existing business and achieving opportunity-based sales quotas. The Inside Sales Representative will conduct research to best qualify leads and reach business targets through telephone and email.

    Job Duties:

    • Utilize a consistent contact attempt process via phone and e-mail to nurture, qualify and sell prospects generated by marketing campaigns and ‘cold-calling’ in a production focused environment

    • Prospect, educate and qualify leads to create sales-ready opportunities

    • Effectively communicate A3SH’s solutions and value propositions to prospects who may yet be unfamiliar with them leading to demand for A3SH’s ’s solutions

    • Manage your pipeline with precision, and consistently develop strategies to grow your business

    • Follow the established sales process and consistently using Salesforce.com to document prospect interactions – ensuring efficient lead management

    • Consistently monitor market trends and educate yourself on industry best practices to offer valuable perspective to your clients

    Knowledge/Skills/Abilities:

    • Ability to build and maintain lasting relationships with customers

    • Exceptional verbal communication and presentation skills

    • Understanding and experience in professional selling processes

    • Genuine passion for the sales discipline and for helping clients succeed

    • Ability and desire to thrive in a fast moving, ever-evolving environment

    • Ability to perform basic calculations and mathematical figures

    • Bilingual- Spanish preferred

    • Minimum of two years' direct work experience in inside or outside sales capacity preferred

    • Demonstrated success in qualifying opportunities involving multiple decision makers

    • Demonstrated ability to convert prospects and close deals and achieve sales quotas

    • Experience with customer relationship management software

    • Saturday and Sunday hours on a rotation basis is required

    #SAFE

    Apply Today

    Support Service Associate - New Tempe Location

    Scottsdale, Arizona

    We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    Come join us at our new Tempe Location coming soon!

    Why Work With Us!

    • Exceptional benefits within 30 days of hire, with employer contribution to Medical/Dental/Vision premiums
    • 401K Matching $1 to $1 up to 6% annually
    • 15 Paid Days off (20 after 1 year) + 9 paid holidays, some Saturdays and no Sundays
    • Free AAA Membership and numerous employee discounts

    Essential Functions

     

    • Maintain proper levels of member/customer satisfaction.

    • Answer telephones and assist customers with booking appointments and general service questions.

    • Route customers to the proper staff member for more technical questions.

    • Assist with invoicing and processing payments for customers.

    • Assist with entering supplier invoices into the shop management software.

    • Assist the General Manager with physical inventories

    • Assist management with coordinating and holding employee meetings.

    • Assist Service Advisors and General Manager with various administrative duties – filing, mail processing, supply ordering, daily closing, etc.

    • Maintain a clean and safe working environment. Keep the parking area and the interior sales and service area of the facility neat and clean on a daily basis.

     

    Knowledge/Skills/Abilities 

     

    • Good written verbal communication, ability to take direction well

    • Bilingual communication skills (preferred)

    • Basic Mathematical skills

     

    Education & Experience/Licenses & Certification

     

    • Two (2) years of experience in a customer contact role
    • Must be 21 for insurance purposes

    Work Environment/Physical Requirements

    Lifting and carrying parts, weighing up to 25 pounds, possibly several times a day; Some exposure to loud noises every day for up to 30 minutes at a time from air tools and auto repair equipment. A percent of time is spent traveling by car to pick up parts and customers. Long periods of time on their feet.

    Apply Today

    Support Service Associate/Shuttle Drive-Customer Service

    Roseville, California

    We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    Why Work With Us:
    • Exceptional benefits within 30 days of hire, with employer contribution to Medical/Dental/Vision premiums
    • 401K Matching $1 to $1 up to 6% annually
    • Opportunity for advancement
    • 15 Paid Days off (20 after 1 year) + 9 paid holidays, some Saturdays and no Sundays
    • Clean well equipped shops with consistent car count
    • Free AAA Membership and numerous employee discounts

     

    Essential Functions

     

    • Maintain proper levels of member/customer satisfaction.

    • Answer telephones and assist customers with booking appointments and general service questions.

    • Route customers to the proper staff member for more technical questions.

    • Assist with invoicing and processing payments for customers.

    • Assist with entering supplier invoices into the shop management software.

    • Assist the General Manager with physical inventories

    • Assist management with coordinating and holding employee meetings.

    • Assist Service Advisors and General Manager with various administrative duties – filing, mail processing, supply ordering, daily closing, etc.

    • Maintain a clean and safe working environment. Keep the parking area and the interior sales and service area of the facility neat and clean on a daily basis.

     

    Knowledge/Skills/Abilities 

     

    • Good written verbal communication, ability to take direction well

    • Bilingual communication skills (preferred)

    • Basic Mathematical skills

     

    Education & Experience/Licenses & Certification

    • Two (2) years of experience in a customer contact role

    Work Environment/Physical Requirements

    Lifting and carrying parts, weighing up to 25 pounds, possibly several times a day; Some exposure to loud noises every day for up to 30 minutes at a time from air tools and auto repair equipment. A percent of time is spent traveling by car to pick up parts and customers. Long periods of time on their feet.

    Apply Today

    Sales Associate

    Clearfield, Utah

    We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    MUST LIVE IN UTAH

    At AAA, our purpose is to serve our Members. Everyone in our Sales and Service division is instrumental in creating outstanding Member experiences and ensuring our Members are covered for life’s unexpected events.  One of the most important ways we do this is making sure Members understand the many benefits we offer so when they need help we can proudly say yes!  What work could be more rewarding and meaningful than knowing you helped someone when life throws a curveball?

    Being a Sales and Service Hero takes great willpower, hard work, and emotional strength.  

    Essential Functions: 

    • Enjoy a fast paced environment; handling 75 - 100 calls per shift

    • Be skilled at using multiple applications simultaneously and be able to provide clear and proficient verbal and written communication

    • Deliver extraordinary customer service to our Members by using sound judgment, empathy, and problem solving to make decisions that adhere to policy and procedure 

    • Use sales techniques, product knowledge, and listening skills to identify Member-specific needs to generate new sales to prospective and current Members

    • The ability to adapt and respond to changing work situations and environments

    • Be reliable to work a schedule that may include weekends/holidays and adhere to your assigned work schedule

    • Enjoy working from home and have a dedicated work space free of distractions/noise that includes a desk, chair, etc, along with the ability to hardwire your internet connection

    What We Offer: 

    •  Great Pay - Earn $13.50/hour to start with the opportunity to make $15.12/hour within 9 months based on achievement of performance goals. 

    • Generous Bonus Structure - Based on sales performance, with additional bonus opportunities for new product sales. (current TM average $600-$800) 

    • Fluency in Spanish is a plus and you may be eligible to earn up to an additional $80/month. 

    • Work from Home - We provide you with all the computer equipment you will need. 

    • Schedule - We are open 7 days a week (including weekends and holidays) and offer several schedule options. 

    • Paid Time Off - Accrue 5.2 hours of Paid Time Off every pay period during your first 12 months - that’s 17 days in your first year! 

    • Volunteer Time - We know Heroes like to give back to their communities; we grant 24 hours of Paid Volunteer Time every year!

    • Training - You will receive virtual paid training that will set you up for success. 

    • Benefits - For eligible Team Members, Medical, Dental, Vision, Life Insurance, Tuition Reimbursement, Employee Assistance Program and more!

    • 401K -  Dollar for dollar company match up to 6% of employee contributions. 

    Work Environment/Physical Requirements: 

    Works in an office environment sitting at a desk, table or computer workstation for extended periods of time.  May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 100 percent of the time spent on the job involves the use of a personal computer.

    **Please note that you will be asked to complete a candidate assessment following your application, via email. Your application will not be considered until the assessment has been completed.** 

    #IA

    Apply Today

    Member Experience Associate

    Auburn, California

    We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    Why Work For Us?

    • Great Pay – Paid training and competitive hourly base + incentives.

    • Benefits – Medical, Dental, Vision, wellness program and more!

    • 401k Matching – $1 for $1 company match up to 6% of pay.

    • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.

    • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

    Summary:

    The Member Experience Associate acts in a service and sales capacity, responsible for providing caring, outstanding Member service with heart while actively promoting cross sales referrals, sales and branch promotions.

    Essential Functions

    • Performs routine sales, service and operational functions for AAA Members including; DMV, cashiering, auto travel, notary and insurance sales support, with expectations for maintaining required standards, policies and procedures.
    • Understands and actively promotes products and services to achieve individual goals in support of meeting organization goals and objectives.
    • Overcomes obstacles that create barriers to Team Member or branch efforts and identifies process improvement opportunities and proposes solutions.
    • Acts as an agent for change while promoting AAA’s guiding principles and core values.

    Knowledge/Skills/Abilities

    • Demonstrates sales and service skills. Able to effectively interact, face-to-face, with new, prospective and existing Members.
    • Accuracy and comfort handling money, making change, balancing cash drawer.
    • Good computer skills, proficient in both reading and basic arithmetic.
    • Good written and verbal communication skills in person and over the phone.
    • Ability to multitask in response to requests, requirements and Member/Team Member expectations. Ability to accept feedback and correct course as necessary.

    Education & Experience / Licenses & Certification

    • High school diploma or GED required.
    • Two years sales or customer service experience.
    • Experience working with sales and service standards and goals.
    • Current & valid Driver's License with clean history may be required.
    • Bonding and fingerprinting may be required.
    • P&C Licensing may be required.

    Work Environment/Physical Requirements

    • Works in a variety of office environments where standing, walking or sitting at a desk, table or computer workstation may be required for extended periods of time.
    • May travel by car, plane or other form of transportation to attend business meetings or conferences.
    • May be required to work in one or more locations in a defined service area. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

    #MEA

    Apply Today

    Tow and Battery Drivers Needed

    Truckee, California

    We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    Walk In Interviews Welcome!

    Time:

    Monday- Friday 9:00am-4:00pm

    Location:

    1050 Greg St Sparks, NV 89431 

     

    Why Work For Us?

    • Great Pay-  $20.63 hourly with the potential to make up to $1,300 per month with quality and productivity incentives! Training – You’ll attend a thorough, comprehensive, training program

    • Benefits – Medical, Dental, Vision, wellness program and more!

    • 401k Matching – $1 for $1 company match up to 6% of pay

    • Paid Time Off- Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities

    • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

    Essential Functions

    • Driving and operating a service vehicle (i.e. flat tire changes, lock-out, fuel delivery services, etc.)

    • On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving

    • Utilizing on-board computer, radio communications, and mapping systems

    • Completion of daily paperwork (i.e. call-logs, battery invoices, cash receipts, etc.)

    ​Knowledge/Skills/Abilities 

    • Strong customer service skills 

    • Clear and proficient verbal and written communication even under pressure

    • Demonstrates problem solving and listening skills to evaluate member safety as well as the ability to discern safety issues and respond appropriately

    Work Environment/Physical Requirements

    Works outdoors at vehicle sites when servicing vehicles. Lifting and carrying tires and parts, weighing up to 50 pounds, several times a day; bending, kneeling and stooping as required for service calls. Works in all weather and all traffic conditions. Vehicle recovery sites may be wet, messy and hazardous.  Service Providers are required to provide a photograph for identification purposes.

    #GAB

    Apply Today

    Tow and Light Service Driver

    Richmond, California

    We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.


     

    Why Work For Us?

    • Great Pay- $21.85 hourly with the potential to make up to $1,300 per month with quality and productivity incentives!
      Training – You’ll attend a thorough, comprehensive, training program

    • Benefits – Medical, Dental, Vision, wellness program and more!

    • 401k Matching – $1 for $1 company match up to 6% of pay

    • Monthly bonus potential

    • Paid Time Off- Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities

    • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

    Essential Functions

    • Driving and operating a service vehicle (i.e. flat tire changes, lock-out, fuel delivery services, etc.)

    • On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving

    • Leverages sales skills for offering products and services from AAA to member during service interaction

    • Utilizing on-board computer, radio communications, and mapping systems

    • Completion of daily paperwork (i.e. call-logs, battery invoices, cash receipts, etc.)

    ​Knowledge/Skills/Abilities 

    • Clear and proficient verbal and written communication even under pressure

    • Common knowledge of vehicle components and the common reasons for vehicle failure

    • Demonstrates problem solving and listening skills to evaluate member safety as well as the ability to discern safety issues and respond appropriately

    • Ability to drive a manual/automatic shift vehicle

    Education & Experience/Licenses & Certification

    • Two (2) years of experience in a customer contact role

    • Education and training. I.E.: AAA Compliance Training, RPST,TSAAC, Lock-out, PSP, Battery Service Training

    • Vocational technical automotive training/certification or equivalent experience (preferred)

    • ASE (Automotive Service Excellence) certification(preferred)


     

    Work Environment/Physical Requirements

    Works outdoors at vehicle sites when servicing vehicles. Lifting and carrying tires and parts, weighing up to 50 pounds, several times a day; bending, kneeling and stooping as required for service calls. Works in all weather and all traffic conditions. Vehicle recovery sites may be wet, messy and hazardous.  Service Providers are required to provide a photograph for identification purposes.

    #ERS

    Apply Today

    Tow and Light Service Drivers

    Sparks, Nevada

    We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    Walk in interviews welcome!

    Monday- Friday 9:00am-4:00pm

    1050 Greg St
    Sparks, NV 89431

     

    Why Work For Us?

    • Great Pay-  $37,000-$52,000 annually

    • Training – You’ll attend a thorough, comprehensive, training program

    • Benefits – Medical, Dental, Vision, wellness program and more!

    • 401k Matching – $1 for $1 company match up to 6% of pay

    • Paid Time Off- Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities

    • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

    Essential Functions

    • Driving and operating a service vehicle (i.e. flat tire changes, lock-out, fuel delivery services, etc.)

    • On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving

    • Utilizing on-board computer, radio communications, and mapping systems

    • Completion of daily paperwork (i.e. call-logs, battery invoices, cash receipts, etc.)

    ​Knowledge/Skills/Abilities 

    • Strong customer service skills 

    • Clear and proficient verbal and written communication even under pressure

    • Demonstrates problem solving and listening skills to evaluate member safety as well as the ability to discern safety issues and respond appropriately

    Work Environment/Physical Requirements

    Works outdoors at vehicle sites when servicing vehicles. Lifting and carrying tires and parts, weighing up to 50 pounds, several times a day; bending, kneeling and stooping as required for service calls. Works in all weather and all traffic conditions. Vehicle recovery sites may be wet, messy and hazardous.  Service Providers are required to provide a photograph for identification purposes.

    #ERS

    Apply Today

    Insurance Sales Agent

    Reno, Nevada

    We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

     

    Why work for us?

    • Compensation – Generous base plus commission pay structure with the ability to earn commission on every policy

    • Licensing Assistance – AAA will reimburse a portion of the costs of licensure

    • No Overhead Costs – W-2 structure with dedication space in a AAA NCNU branch.

    • Benefits – Medical, Dental, Vision, wellness program and more!

    • 401k Matching – $1 for $1 company match up to 6% of pay.

    • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.

    • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

     

    Summary:

    Sales Agents serve our Members by selling Property & Casualty and Roadside Assistance insurance that meets the Member’s needs.

     

    Essential Functions

    • Uses sales techniques and product knowledge to identify customer-specific needs to generate new sales, retain existing insured’s and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.

    • Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Associate’s manager.

    • Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.

    • Consistently provides all Members with a sales and service experience that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.

    • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.

    • Responds to customer inquiries and requests relating to insurance products and membership.

    • Researches and resolves customer service issues. Often assists the insured in initiating the first notice of loss on claims.

     

    Education & Experience/Licenses & Certifications

    • High school diploma or GED required. Bachelor's degree in a relevant field preferred.

    • 2 to 4 years of sales experience preferred.

    • Currently possesses, or has the ability to acquire unrestricted state issued license(s) required to place property and casualty insurance within twenty-one (21) calendar days of start date. Depending on start date,  active property and casualty license(s) may be required.

    Work Environment/Physical Requirements

    Works in an office environment sitting at a desk, table or computer workstation for extended periods of time.  May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

    #IA

    Apply Today

    Insurance Sales Agent

    Phoenix, Arizona

    We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

     

    Why work for us?

    • Compensation – Generous base plus commission pay structure with the ability to earn commission on every policy

    • Licensing Assistance – AAA will reimburse a portion of the costs of licensure

    • No Overhead Costs – W-2 structure with dedication space in a AAA NCNU branch.

    • Benefits – Medical, Dental, Vision, wellness program and more!

    • 401k Matching – $1 for $1 company match up to 6% of pay.

    • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.

    • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

     

    Summary:

    Sales Agents serve our Members by selling Property & Casualty and Roadside Assistance insurance that meets the Member’s needs.

     

    Essential Functions

    • Uses sales techniques and product knowledge to identify customer-specific needs to generate new sales, retain existing insured’s and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.

    • Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Associate’s manager.

    • Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.

    • Consistently provides all Members with a sales and service experience that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.

    • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.

    • Responds to customer inquiries and requests relating to insurance products and membership.

    • Researches and resolves customer service issues. Often assists the insured in initiating the first notice of loss on claims.

     

    Education & Experience/Licenses & Certifications

    • High school diploma or GED required. Bachelor's degree in a relevant field preferred.

    • 2 to 4 years of sales experience preferred.

    • Currently possesses, or has the ability to acquire unrestricted state issued license(s) required to place property and casualty insurance within twenty-one (21) calendar days of start date. Depending on start date,  active property and casualty license(s) may be required.

    Work Environment/Physical Requirements

    Works in an office environment sitting at a desk, table or computer workstation for extended periods of time.  May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

    #IA

    Apply Today

    Insurance Sales Agent

    Farmington, Utah

    We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

     

    Why work for us?

    • Compensation – Generous base ($15.39 hourly base) plus commission pay structure with the ability to earn commission on every policy

    • Licensing Assistance – AAA will reimburse a portion of the costs of licensure

    • No Overhead Costs – W-2 structure with dedication space in a AAA NCNU branch.

    • Benefits – Medical, Dental, Vision, wellness program and more!

    • 401k Matching – $1 for $1 company match up to 6% of pay.

    • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.

    • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

     

    Summary:

    Sales Agents serve our Members by selling Property & Casualty and Roadside Assistance insurance that meets the Member’s needs.

     

    Essential Functions

    • Uses sales techniques and product knowledge to identify customer-specific needs to generate new sales, retain existing insured’s and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.

    • Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Associate’s manager.

    • Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.

    • Consistently provides all Members with a sales and service experience that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.

    • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.

    • Responds to customer inquiries and requests relating to insurance products and membership.

    • Researches and resolves customer service issues. Often assists the insured in initiating the first notice of loss on claims.

    Education & Experience/Licenses & Certification

    • High school diploma or GED required. Bachelor's degree in a relevant field preferred.

    • 2 to 4 years of sales experience preferred.

    • Currently possesses, or has the ability to acquire unrestricted state issued license(s) required to place property and casualty insurance within twenty-one (21) calendar days of start date. Depending on start date,  active property and casualty license(s) may be required.

    Work Environment/Physical Requirements

    Works in an office environment sitting at a desk, table or computer workstation for extended periods of time.  May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

    #IA

    Apply Today

    Life Insurance Agent

    Ogden, Utah

    We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    Essential Functions

    • Maximizes life insurance market penetration with current members and property/casualty insureds and stays vigilant for new sales opportunities. Maintains high quality production and persistency standards to assure profitable growth.  Identifies and develops sales opportunities within the community.  Follows company approved sales process in the completion of required financial, activity and sales reporting.
    • Provides life sales support and training on lead development and identification for the frontline employees, Insurance Sales Agents (P/C) and other staff who come in contact with members/ insureds.  Establishes and maintains strong working relationships with front line employees, Sales Agents and the branch management team. Notifies Agents in a timely manner of result with referred lead.  Provides leads from life insureds and other calls to Sales Agents for other products/services, i.e., membership, auto/homeowners and travel insurance.
    • Stays well-informed of changes and developments in policy and/or external practices. Attends meetings to obtain information, provide input, keep lines of communication open, stay updated and offer sales ideas when appropriate.  Keeps current in industry; maintains continuing education for licensure.
    • Develops annual business plan with input and involvement from the Life Sales Manager to meet goals and determine responsibilities, including new business life sales, quality standards, as well as building outstanding customer relationships. Reviews plan objectives and reassesses strategies to align performance relative to annual sales goals.
    • Ensures compliance with NCNU and AAA Life and regulations, as well as external regulations

    Knowledge/Skills/Abilities

    • Strong interpersonal, presentation and communication skills needed to interact with staff, members and insureds effectively
    • Ability to cultivate relationships with peers and staff; educates staff to make referrals to Life Insurance
    • Agents
    • Computer skills in basic software applications, and navigating business applications specific to life insurance
    • Demonstrated skills in selling life insurance and annuities; Skills to develop, track and effectively follow up on leads (preferred)
    • Strong knowledge in sales techniques, life product line illustrations, features and benefits (preferred)
    • Demonstrated skills in prospecting and lead generation abilities (preferred)
    • Bilingual communication skills (preferred)

    Education & Experience/Licenses & Certification

    • High School Diploma or GED
    • Valid Automobile Operator's License
    • Active State Resident Life Insurance License
    • Bachelor's degree in related area or an equivalent combination of education and experience
    • (preferred)
    • 1+ years experience in Life Insurance and/or Annuity Sales (preferred)
    • CLU, ChFC and/or LUTCF Designations (preferred)

    Work Environment/Physical Requirements

    Works in an office environment sitting at a desk, table or computer workstation for extended periods of time.  May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

    #MEL

    #LIFE

    Apply Today

    Member Experience Associate

    Helena, Montana

    We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    Why Work For Us?

    • Great Pay – Paid training and competitive hourly base + incentives.

    • Benefits – Medical, Dental, Vision, wellness program and more!

    • 401k Matching – $1 for $1 company match up to 6% of pay.

    • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.

    • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

    Summary:

    The Member Experience Associate acts in a service and sales capacity, responsible for providing caring, outstanding Member service with heart while actively promoting cross sales referrals, sales and branch promotions.

    Essential Functions

    • Performs routine sales, service and operational functions for AAA Members including; DMV, cashiering, auto travel, notary and insurance sales support, with expectations for maintaining required standards, policies and procedures.
    • Understands and actively promotes products and services to achieve individual goals in support of meeting organization goals and objectives.
    • Overcomes obstacles that create barriers to Team Member or branch efforts and identifies process improvement opportunities and proposes solutions.
    • Acts as an agent for change while promoting AAA’s guiding principles and core values.

    Knowledge/Skills/Abilities

    • Demonstrates sales and service skills. Able to effectively interact, face-to-face, with new, prospective and existing Members.
    • Accuracy and comfort handling money, making change, balancing cash drawer.
    • Good computer skills, proficient in both reading and basic arithmetic.
    • Good written and verbal communication skills in person and over the phone.
    • Ability to multitask in response to requests, requirements and Member/Team Member expectations. Ability to accept feedback and correct course as necessary.

    Education & Experience / Licenses & Certification

    • High school diploma or GED required.
    • Two years sales or customer service experience.
    • Experience working with sales and service standards and goals.
    • Current & valid Driver's License with clean history may be required.
    • Bonding and fingerprinting may be required.
    • P&C Licensing may be required.

    Work Environment/Physical Requirements

    • Works in a variety of office environments where standing, walking or sitting at a desk, table or computer workstation may be required for extended periods of time.
    • May travel by car, plane or other form of transportation to attend business meetings or conferences.
    • May be required to work in one or more locations in a defined service area. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

    #MEA

    Apply Today

    General Service Technician/Lube Tech

    Santa Rosa, California

    We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    Check out the benefits!

    • Exceptional benefits within 30 days of hire, with employer contribution to medical/Dental/Vision premiums
    • 401K Matching $1 to $1 up to 6% annually
    • 15 Paid Days off (20 days after 1 year) + 9 paid holidays, some Saturdays and no Sundays
    • Opportunities for growth
    • Tuition reimbursement for automotive education and ASE Certifications
    • Clean well equipped shops with state of the art equipment and consistent car count
    • A free AAA Membership and numerous employee discounts

    Job Responsibilities:

    • Performs oil changes and lubrication service for member and nonmember vehicles.

    • Performs tire repairs and installation service for member and nonmember vehicles.

    • Performs other minor repairs as assigned by Lead Tech or Service Advisor, according to their abilities.

    • Assist upper level technicians as needed and for experience.

    • Test drives vehicles when practical for any/all performance or drivability concerns before performing work

      • Exception: when unsafe or vehicle not drivable

      • Retest drives after repairs completed to verify that repair solved defined problems

    • Maintains clean and safe work environment; cleans spills and debris immediately to reduce hazards

    • Maintain company provided equipment and machinery

    • Follows company and industry safety rules and regulations

    • Reports all unsafe conditions to supervisor including but not limited to lifts, overhead doors, and equipment

    • Attends all required training, seeks additional training to maintain and increase effectiveness

    • Keeps up to date on industry trends and repair procedures. 

    • Attends and successfully completes at least 12 hours of continuing auto repair training per year sponsored and/or provided by the club. 

    • Maintains customer vehicles in regard to cleanliness and does not tune or otherwise adjust any controls within the vehicle.

    • Verifies as soon as practicable that parts ordered for the vehicle assigned to them are correct.

    • Performs all repairs according to MAP (Motorist Assurance Program), OEM (Original Equipment Manufacturers) or accepted industry standard.

    • Performs digital inspection and documents to their full potential. Notates all pertinent information into the shop inspection or management system, attaches all photos or videos to illustrate repairs or needs to the inspection. 

    • Assures all comeback related repairs are prioritized as directed by manager or lead. 

    • Communicates effectively as necessary with manager, service advisors and other technicians to contribute to the overall performance of the location 

    • Responsible for the safety and accuracy of all repairs made and or systems inspected to assure vehicle is as safe or more safe condition as was prior to work commencing

    • Performs other related duties as assigned.

    • Note: May require travel to different locations on an as needed basis


     

    Knowledge/Skills/Abilities

    • Effective verbal and written communication skills in the language(s) required for the role, as justified for business necessity

    • Effective organization, interpersonal and negotiation skills

    • Ability to work scheduled hours as necessitated by business need

    • Math and computer skills with experience using software applications including word processing, spreadsheets, browsers, and email

    • Member service focus

    • Automotive/mechanical background

    • Ability to drive vehicles equipped with manual transmission

    • Knowledge of equipment/tool operation and diagnostic/repair procedures

    • Maintains 20% productivity measured by hours worked/hours flagged

    Education & Experience/ Licenses & Certifications

    • High School diploma or equivalent certification (GED)

    • Valid driver license and acceptable driving record

    • Six months experience in general repair, lube services and or tire shop

    • Must be 21 years old for Insurance purposes

    Work Environment/Physical Requirements

    • Ability to lift and or carry up to 50lbs

    • Standing, bending, kneeling, pushing, reaching, lifting, climbing ladders

    • Exposure to loud noises

    #AUTO

    Apply Today

    General Service Technician/Lube Tech - New Tempe Location

    Scottsdale, Arizona

    We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    New Tempe Location Coming Summer 2021!

    Now Hiring

    Why Work With Us:

    • Exceptional benefits within 30 days of hire, with employer contribution to medical/Dental/Vision premiums
    • 401K Matching $1 to $1 up to 6% annually
    • 15 Paid Days off (20 days after 1 year) + 9 paid holidays, some Saturdays and no Sundays
    • Opportunities for growth
    • Tuition reimbursement for automotive education and ASE Certifications
    • Clean well equipped shops with state of the art equipment and consistent car count
    • A free AAA Membership and numerous employee discounts

    Job Responsibilities:

    • Performs oil changes and lubrication service for member and nonmember vehicles.

    • Performs tire repairs and installation service for member and nonmember vehicles.

    • Performs other minor repairs as assigned by Lead Tech or Service Advisor, according to their abilities.

    • Assist upper level technicians as needed and for experience.

    • Test drives vehicles when practical for any/all performance or drivability concerns before performing work

      • Exception: when unsafe or vehicle not drivable

      • Retest drives after repairs completed to verify that repair solved defined problems

    • Maintains clean and safe work environment; cleans spills and debris immediately to reduce hazards

    • Maintain company provided equipment and machinery

    • Follows company and industry safety rules and regulations

    • Reports all unsafe conditions to supervisor including but not limited to lifts, overhead doors, and equipment

    • Attends all required training, seeks additional training to maintain and increase effectiveness

    • Keeps up to date on industry trends and repair procedures. 

    • Attends and successfully completes at least 12 hours of continuing auto repair training per year sponsored and/or provided by the club. 

    • Maintains customer vehicles in regard to cleanliness and does not tune or otherwise adjust any controls within the vehicle.

    • Verifies as soon as practicable that parts ordered for the vehicle assigned to them are correct.

    • Performs all repairs according to MAP (Motorist Assurance Program), OEM (Original Equipment Manufacturers) or accepted industry standard.

    • Performs digital inspection and documents to their full potential. Notates all pertinent information into the shop inspection or management system, attaches all photos or videos to illustrate repairs or needs to the inspection. 

    • Assures all comeback related repairs are prioritized as directed by manager or lead. 

    • Communicates effectively as necessary with manager, service advisors and other technicians to contribute to the overall performance of the location 

    • Responsible for the safety and accuracy of all repairs made and or systems inspected to assure vehicle is as safe or more safe condition as was prior to work commencing

    • Performs other related duties as assigned.

    • Note: May require travel to different locations on an as needed basis


     

    Knowledge/Skills/Abilities

    • Effective verbal and written communication skills in the language(s) required for the role, as justified for business necessity

    • Effective organization, interpersonal and negotiation skills

    • Ability to work scheduled hours as necessitated by business need

    • Math and computer skills with experience using software applications including word processing, spreadsheets, browsers, and email

    • Member service focus

    • Automotive/mechanical background

    • Ability to drive vehicles equipped with manual transmission

    • Knowledge of equipment/tool operation and diagnostic/repair procedures

    • Maintains 20% productivity measured by hours worked/hours flagged


     

    Education & Experience/ Licenses & Certifications

    • High School diploma or equivalent certification (GED)

    • Valid driver license and acceptable driving record

    • Six months experience in general repair, lube services and or tire shop

    Work Environment/Physical Requirements

    • Ability to lift and or carry up to 50lbs

    • Standing, bending, kneeling, pushing, reaching, lifting, climbing ladders

    • Exposure to loud noises

    Apply Today

    Team Leader

    Rancho Cordova, California

    We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.


     

    Why Work For Us?

    • Great Pay - with the opportunity for increases when performance skill blocks are achieved

    • Training – You’ll attend a thorough, comprehensive, training program

    • Benefits – Medical, Dental, Vision, wellness program and more!

    • 401k Matching – $1 for $1 company match up to 6% of pay

    • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan

    • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
    • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members


     

    Summary:

    Essential Functions

    • Coordinates and directs work activities to provide services including vehicle repair/maintenance, emergency road service, and related activities in response to member, non-member, commercial customer, and vendor inquiries, requests, complaints, and issues.
    • Assigns people, tools, vehicles and other resources to tasks to ensure operating standards for volume, timeliness, cost and quality of service are met or exceeded.
    • Manages direct reports and/or temporary/seasonal employees to ensure work-produced meets or exceeds standards for productivity and quality.
    • Coaches employees on workflow or skill set, organizing classes for employee development or providing one-on-one training.

    Knowledge/Skills/Abilities

    • Appropriate knowledge and ability to answer technical questions and provide training and guidance to staff
    • Interpersonal and communication skills (verbal and written) necessary to interact with members, employees and others in a professional and tactful manner
    • Ability to manage and document Automotive services, projects, and/or pilot projects
    • Ability to coach, mentor, evaluate and train
    • Knowledge of member services, products, guidelines, polices and procedures related to automotive services

    Education & Experience / Licenses & Certification

    • High School diploma or equivalent certification.
    • 3 – 5 years Industry experience in providing repair, maintenance, and/or emergency road services for passenger and/or commercial vehicles.
    • 2 – 3 years supervisory, management or leadership experience. (preferred)

    Work Environment/Physical Requirements

    Works in an office environment sitting at a desk, table or computer workstation for extended periods of time.  May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

    Apply Today

    Insurance Sales Agent

    Phoenix, Arizona

    We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

     

    Why work for us?

    • Compensation – Generous base plus commission pay structure with the ability to earn commission on every policy

    • Licensing Assistance – AAA will reimburse a portion of the costs of licensure

    • No Overhead Costs – W-2 structure with dedication space in a AAA NCNU branch.

    • Benefits – Medical, Dental, Vision, wellness program and more!

    • 401k Matching – $1 for $1 company match up to 6% of pay.

    • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.

    • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

     

    Summary:

    Sales Agents serve our Members by selling Property & Casualty and Roadside Assistance insurance that meets the Member’s needs.

     

    Essential Functions

    • Uses sales techniques and product knowledge to identify customer-specific needs to generate new sales, retain existing insured’s and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.

    • Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Associate’s manager.

    • Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.

    • Consistently provides all Members with a sales and service experience that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.

    • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.

    • Responds to customer inquiries and requests relating to insurance products and membership.

    • Researches and resolves customer service issues. Often assists the insured in initiating the first notice of loss on claims.

     

    Education & Experience/Licenses & Certifications

    • High school diploma or GED required. Bachelor's degree in a relevant field preferred.

    • 2 to 4 years of sales experience preferred.

    • Currently possesses, or has the ability to acquire unrestricted state issued license(s) required to place property and casualty insurance within twenty-one (21) calendar days of start date. Depending on start date,  active property and casualty license(s) may be required.

    Work Environment/Physical Requirements

    Works in an office environment sitting at a desk, table or computer workstation for extended periods of time.  May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

    #IA

    Apply Today

    Member Experience Associate

    Petaluma, California

    We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    We're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service. We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.


    We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.​​​ 
    We're  community minded, and celebrate the growth, development and successes of our diverse Team Members.   

    Whether you’re just starting your journey or looking to grow your career, we’ll support you every step of the way.

    Why work for us?

    • Compensation - AAA provides competitive compensation complete with an annual incentive plan.
    • Benefits – Medical, Dental, Vision, wellness program and more!
    • 401k Matching – $1 for $1 company match up to 6% of pay
    • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan
    • Paid Time Off – Ten hours per month, nine holidays annually, two floating holidays and 24 hours per year earmarked for volunteer activities
    • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members
    • Development - We invest in our people. AAA leadership will support you in your career development planning.
    • United Way -  $1-$1 matching

    Member Experience Associate Essential Functions

    • Exhibits AAA guiding principles and core values
    • Performs routine sales, service and operational functions for AAA Members including; DMV, cashiering, auto travel, notary and insurance sales support, with expectations for maintaining required standards, policies and procedures
    • Understands and actively promotes products and services to achieve individual goals in support of meeting organization goals and objectives 
    • Overcomes obstacles that create barriers to Team Member or branch efforts
    • Identifies process improvement opportunities and proposes solutions
    • Acts as an agent for change while promoting AAA’s guiding principles and core values

    Knowledge/Skills/Abilities

    • Demonstrates sales and service skills. Able to effectively interact, face-to-face, with new, prospective and existing Members.
    • Accuracy and comfort handling money, making change, balancing cash drawer.
    • Good computer skills, proficient in both reading and basic arithmetic.
    • Good written and verbal communication skills in person and over the phone.
    • Ability to multitask in response to requests, requirements and Member/Team Member expectations. Ability to accept feedback and correct course as necessary.

    Education & Experience / Licenses & Certification

    • High school diploma or GED required
    • Two years sales or customer service experience
    • Experience working with sales and service standards and goals
    • P&C Licensing preferred
    • Bilingual Spanish preferred

    **Please note that you will be asked to complete a candidate assessment following your application, via email. Your application will not be considered until the assessment has been completed.** 

    We’ll value your skills and experience. We’re building a performance organization with heart and developing a pipeline of tomorrow’s leaders. Your work will be enhanced with training opportunities, a mentoring program and our promote-from-within philosophy. We celebrate our diversity and leverage the power of many minds.  

    #MEL

    Apply Today

    Technical Delivery II

    Clearfield, Utah

    We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.


     

    Why Work For Us?

    • Benefits – Medical, Dental, Vision, wellness program and more!

    • 401k Matching – $1 for $1 company match up to 6% of pay

    • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan

    • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities

    • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

    Job Summary

    Under general supervision, our Technical Delivery team member provides technical support to team members on the operational or maintenance aspects of system equipment. This individual is a designated contact for escalated end-user support and resolution for issues that may be of moderate to moderately intermediate complexity.

    Essential Functions

    • Performs client-site, telephone and remote servicing that include installation and end-user support for  system hardware and software.

    • Provides technical support to customers on  operational or maintenance aspects of system equipment.

    • Serves as internal customer contact for  technical and service-related problems.

    • Diagnoses hardware, software and systems failures using established procedures.

    • Determines most cost-effective repair or resolutions that will minimize customer downtime.

    • Prepares and provides reports for  analyzing product-failure trends and service issues.

    • Provides Tier  II support for  the Desktop and Help Desk teams.

    • Installs, configures, and supports an organization's local area network (LAN), wide area network (WAN),  and telephony

    • Maintains and administers servers and related computing environments including computer hardware, systems and applications software and all other configurations.

    • Diagnoses, troubleshoots, and resolves hardware, software or other network or system problems, and replaces defective components.

    • Configures, monitors, and maintains email applications or virus protection software.

    • Monitors servers, telephones and networking equipment at remote locations.

    • Implements and provides technical support for applications as it relates to end user computing.

    • Prepares and reports detailed technical documentation.

    Knowledge/Skills/Abilities

    • Uses available time effectively and structures work activities to consistently meet commitments.

    • Performs well  under pressure.

    • Builds rapport well.

    • Juggles competing priorities, making progress on  all assignments, while completing those of highest impact first.

    • SCCM or Intune management and configuration experience

    • Exercises judgment on  how best to accomplish assignments.

    • Understands how own work impacts others, and current level of performance relative to targets.

    • Skilled in problem-solving and improving processes.

    • Actively participates in group processes aimed at resolving business challenges.

    • Uses energy, drive and enthusiasm to complete assignments.

    • Demonstrates commitment and support for  team efforts.

    • Understands established criteria and work procedures and executes tasks accordingly.

    • Treats change and new situations as opportunities for  learning or growth; focuses on  beneficial aspects of change; speaks positively about change to others.

    • Shares information with internal customers to build their understanding of issues and capabilities.

    • Learns and applies Agile  principles and practices to assigned work.

    • Business communications skills (verbal, written, interpersonal).

    • Skills  in working collaboratively as part of a cross-functional team (and multiple geographical sites).

    Education & Experience/Licenses & Certification

    • Three years related technical support experience (which includes applications support)  or a combination of equivalent education and experience.

    • Microsoft MCP Certification or equivalent experience

    #LI-VB1

    #VIC_RX

    Apply Today

    Associate Product Marketer

    Walnut Creek, California

    We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.


     

    Why Work For Us?

    • Benefits – Medical, Dental, Vision, wellness program and more!

    • 401k Matching – $1 for $1 company match up to 6% of pay

    • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan

    • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities

    • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

    Our Associate Product Marketer will have full responsibility for a product and its business results. They will be accountable for managing product development and executing strategies and plans in partnership with cross-functional teams and external creative agencies.

    Essential Functions

    • Strategy and Execution - Manage key business KPIs to accomplish strategic goals

    • Marketing Strategic Plan Development & Execution – Responsible for development and execution of annual plans including business analytics, communication, digital and social media plans. Partner internally and externally to develop and execute marketing activities that drive growth and achieve targets

    • Competitive Intelligence – Monitor competitor activities, including pricing, promotion, new product launches, advertising

    • Marketing Budget – Manage marketing budget, including budget tracker, PO's and invoicing

    • Project Management – Perform ad-hoc projects as needed to support Product Marketing Manager

    • Communication/ Networking – Guide advertising agencies and production vendors to execute communication plan; Assist in vendor negotiations and selection to control expense; prepare materials with creative agencies

    Knowledge/Skills/Abilities

    • Strategic leadership skills

    • Strong problem solving skills

    • Proficient in financial and analytical thinking and analyses

    • Clear and concise communication skills and team influencer

    Education & Experience/Licenses & Certification

    • College degree

    • 3-5 years related work experience

    #LI-VB1

    #VIC_RX

    Apply Today

    Business Systems Analyst III

    Phoenix, Arizona

    We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    Why Work For Us?

    • Benefits – Medical, Dental, Vision, wellness program and more!

    • 401k Matching – $1 for $1 company match up to 6% of pay

    • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan

    • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities

    • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

    Summary

    Our Business Systems Analyst formulates and defines systems scope and objectives based on both user needs and a good understanding of applicable business systems and industry requirements. 

    Essential Functions

    • Determines priorities and schedule for system related work for assigned applications/systems/processes.

    • Identifies business unit needs, risks, and resource constraints and develops communication content for system changes being implemented in production.

    • Obtains and/or creates estimates of hours of development, hours of testing, and other resource requirements for proposed projects.

    • Negotiates with internal client groups, resources providers (such as IT) and other stakeholders schedule and perform work.

    • Provides subject matter expertise on applications, systems and/or processes to internal clients in identifying and resolving, processing/reporting problems in multiple business systems.

    • Plans, manages and may execute testing of application, system and/or process changes/upgrades at key phases of development.

    • Coordinates the work of external venders, end users, systems resources, IT professionals and others as needed to complete valid testing.

    • Formulates solutions/alternatives based on business needs and processing problems across multiple systems and functional areas.  Presents solutions and recommendations to management.

    • Identify field training needs; develop training materials and conduct training sessions.

    • Develops complex reports that retrieve and compile data from multiple applications. Data may be housed in AAA owned platforms or external ASP's (application service providers).

    Knowledge/Skills/Abilities

    • Knowledge of structure testing methodology and business unit operations typically acquired through two years experience or formal training

    • Basic knowledge of either business or systems analysis as well as various tools such as spreadsheets, word processors or data base organizers including formulas and macros

    • Team player with proven analytical and writing skills to produce systems development requests

    • User level knowledge of all systems developed and supported within the unit

    • Ability to develop an understanding of data relationships among various systems within assigned functional area

    • Working knowledge of automated testing tools and other test management applications (i.e., Quality Center for defect management)

    • Detailed technical knowledge of a group of interrelated systems and their business functions

    • Knowledge of data produced by systems, its uses, sources and meaning for decisions.

    • Ability to run queries across platforms and provide analytics on the results

    • Expert knowledge of automated testing tools and defect management tools, including the ability to modify as needed to fit testing effort

    Education & Experience / Licenses & Certification

    • A high school diploma at a minimum is required

    • 4+ years business systems analysis experience

    #LI-VB1

    #VIC_RX

    Apply Today

    Digital Product Manager

    Phoenix, Arizona

    We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    We are passionate about maintaining a diverse and inclusive workplace that reflects the people and culture of the communities we serve, and fostering an environment in which everyone can realize their full potential and grow without barriers. We celebrate our differences as they make us stronger and invigorate our workplace. We believe that each of us enriches our culture by contributing unique perspectives, valuable insights and key strengths. We want each of our Team Members to feel valued, respected and supported. 

    Why Work For Us

    • Benefits – Medical, Dental, Vision, wellness program and more!

    • 401k Matching – $1 for $1 company match up to 6% of pay

    • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan

    • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities

    • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

    Summary

    Our Digital Product Manager, supports other product managers with the operations and analysis of systems, applications or products. Monitors and maintains documentation of enhancements, issues and systems defects and reports on trends and opportunities for improvement. May have responsibility for products in multiple lines of business. Applies industry best practices and executes established product strategy to assigned work or projects.

    Essential Functions

    • Helps track and monitor system defects and issues.

    • Monitors enhancements to existing systems, applications or products.

    • Identifies customer needs, actively solicits input and meets commitments made to customers;

    understands and manages customer expectations.

    • Able  to work with wide range of managers, leadership styles, teams, challenges while maintaining a positive attitude.

    • Remains effective in varying environments, with different groups, assignments and responsibilities.

    • Works well  in an environment with frequent changes, shifting priorities and where assignments may not reach completion.

    • Identifies which assignments are critical and adjusts priorities as appropriate.

    • Understands the various markets that AAA services and competes in.

    • Plans and organizes own work to achieve individual and team goals and deadlines.

    • Performs and completes an appropriate number of tasks consistently, thoroughly, accurately and in a timely manner.

    • Supports and coordinates systems or applications project, tracking key requirements or metrics to ensure that the final product or application meets the designated goals and objectives.

    • Uses analytics to identify areas for  improvement with online systems or applications.

    • Manages some defects, participating throughout the defect fix process, including quality testing and answering questions from developers and engineers.

    • Provides input to recommended changes to policies and guidelines.

    • Investigates and documents business requirements for  minor changes.

    • Collaborates actively with the business and the team to resolve issues.

    • Works independently and in group environments.

    Knowledge/Skills/Abilities

    • Directly related technical product management, customer relationship management or other product, systems or applications experience.

    • Familiarity with and understanding of enterprise applications, systems or products.

    • Knowledge and understanding of competitive analysis, functionality requirements definition, business requirements definition, basic marketing principles, return on  investment analysis, etc.

    Education & Experience/Licenses & Certification

    • Bachelor's degree in a related area or a combination of education and experience.

    • 5+  years in a data-centric business-to-consumer role (e.g. Marketing Analytics, Product Analytics, Customer Data Analytics, Applied Data Science, etc.)

    • SCRUM certified and/or agile methodology experience

    • Expertise in SQL and proficiency in another data programming language (Python, R, etc.)

                        

    We’ll value your skills and experience. We’re building a performance organization with heart and developing a pipeline of tomorrow’s leaders. Your work will be enhanced with training opportunities, a mentoring program and our Promote-from-within philosophy. We celebrate our diversity and leverage the power of many minds.  

    #LI-VB1
    #VIC_RX
    Apply Today

    Associate Product Manager, Entry

    Berkeley, California

    We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    • At A3 Labs we come to work to dream, design and define how we will live and move into the future. We exist to harness these forces for the benefit of Members and future generations, humanizing disruptive change for the betterment of the communities we serve. We’re looking for bright, passionate, and collaborative people to join our tight-knit team as we innovate in the spirit of service. 

      Core Job Responsibilities

      1. Strategy and Execution – Assist with product P&L and assist with the managing key business KPIs to accomplish strategic goals.

      2. Marketing Strategic Plan Development & Execution – Responsible for development and execution of annual plans including business analytics, communication, digital and social media plans. Partner internally and externally to develop and execute marketing activities that drive growth and achieve targets. 

      3.  Competitive Intelligence – Monitor competitor activities, including pricing, promotion, new product launches, advertising.

      4. Project Management – Perform ad-hoc projects as needed to support Product Marketing Manager.

      5. Communication/ Networking – Guide advertising agencies and production vendors to execute communication plan; Assist in vendor negotiations and selection to control expense; prepare materials with creative agencies.

      Knowledge, Skills and Abilities

    • Strategic leadership skills
      Strong problem solving skills
      Proficient in financial and analytical thinking and analyses
      Clear and concise communication skills and team influencer

      Education and Experience
      Bachelor's Degree
      2 years of related work experience
      Retail or consumer packaged goods experience (required)

      #OLG_RX

      #LI-OH1

    Apply Today

    Senior Developer - Front End - NodeJS/React

    Phoenix, Arizona

    We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    AAA…we're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service. We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members. ​​​​ We're community minded, and celebrate the growth, development and successes of our diverse Team Members.  Whether you’re just starting your journey or looking to grow your career, we’ll support you every step of the way.

    We are passionate about maintaining a diverse and inclusive workplace that reflects the people and culture of the communities we serve, and fostering an environment in which everyone can realize their full potential and grow without barriers. We celebrate our differences as they make us stronger and invigorate our workplace. We believe that each of us enriches our culture by contributing unique perspectives, valuable insights and key strengths. We want each of our Team Members to feel valued, respected and supported. 

    Why Work For Us

    • Benefits – Medical, Dental, Vision, wellness program and more!

    • 401k Matching – $1 for $1 company match up to 6% of pay

    • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan

    • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities

    • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

    Summary

    As part of the digital development team, this role will be responsible for designing and developing new features and functionality, establishing and guiding the website’s architecture, ensuring high-performance and availability, and managing all technical aspects of the Drupal CMS. Work closely with designers and developers to ensure an effective, visually appealing, and intuitive implementation. Provides leadership and mentoring to teammates. Oversees work backlogs and team workloads.   Assignments are broad in nature, requiring latitude for independent action.

    Essential Functions

    Works with colleagues to build, develop, and deploy custom website functionality as needed. Works closely with the developer team to ensure that projects are delivered correctly and on time.

    • Document solutions with concise and clear explanations
    • Nimble troubleshooting of issues
    • Evaluate code to ensure that it is valid, is properly structured, meets industry standards, and is compatible with various browsers, devices, or operating systems.
    • Responsible for the implementation and testing of technical solutions.  Adheres to accepted best practice coding standards.
    • Tests, develops, builds, and coordinates the integration of new products per production requirements. 
    • Solutions Consulting: Participate as a technical consultant on a variety of web-related projects
       

    Knowledge/Skills/Abilities

    • Expert in web technologies including Nodejs HTML/ css, scss,  javascript es6
    • Experience with React, Angular and component-based front end development
    • Passionate about using the full capabilities of JavaScript/HTML/CSS in the browser to effect good design, clean code, and elegant user interactions.
    • Experience with Responsive lay outing
       

    Education & Experience

    • 4 to 8 years minimum experience working with related technology in an agile team environment

                       

    We’ll value your skills and experience. We’re building a performance organization with heart and developing a pipeline of tomorrow’s leaders. Your work will be enhanced with training opportunities, a mentoring program and our Promote-from-within philosophy. We celebrate our diversity and leverage the power of many minds.  

    #CATH_RX

    #LI-CM1

    Apply Today

    Member Insights Analyst - Brand Marketing & Insights Team - Remote or In Office - Must Live in AZ or UT

    Phoenix, Arizona

    We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    We are passionate about maintaining a diverse and inclusive workplace that reflects the people and culture of the communities we serve, and fostering an environment in which everyone can realize their full potential and grow without barriers. We celebrate our differences as they make us stronger and invigorate our workplace. We believe that each of us enriches our culture by contributing unique perspectives, valuable insights and key strengths. We want each of our Team Members to feel valued, respected and supported. 

    Why Work For Us

    • Benefits – Medical, Dental, Vision, wellness program and more!

    • 401k Matching – $1 for $1 company match up to 6% of pay

    • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan

    • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities

    • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

    Summary

    As one of our lead Member Insights team members, you'll drive the design, execution, analysis, and internal 'read-out' communications for both qualitative and quantitative market research programs/projects, as well as internal Voice-of-Member surveying. Your responsibilities also extend to assessing existing/published secondary research for valuable trend insights and implications.

    Essential Functions

    • Ability to strategically assess and tactically implement primary research projects, working with internal and external resources to conduct such programs, directly handling the interpretation of the data to glean insights and implications, formulating and producing the reports and presentation decks needed to socialize the results and recommendations.

    •  Have experience in conducting quantitative types of research such as product concept tests, ad/campaign evaluation, usage and attitude testing as well as qualitative in-depth interviews, etc.

    • Expertise in all aspects of research design from Research methodology, sample definition to Questionnaire development to Analysis and final report delivery.

    • Extensive understanding of advanced analytical techniques; Conjoint (discrete choice), Multivariate analysis, Cluster analysis, Max-diff and pricing techniques. 

    • Capability to review secondary, third-party published research reports and findings to determine the relevant trends and insights/implications impacting our AAA lines of business.

    • Expert day-to-day management of our research vendor relationships, exceptional day-to-day project management of the assigned workload, and effective internal and external communication and socialization skills

    • A passion for market research that drives you to dig deeper for Member and consumer insights as to what our audiences want (products/services) and, even more importantly, why they desire them.

    Education & Experience/Licenses & Certification Requirements

    • Bachelor's Degree in relevant field (Marketing; Market Research; Business Communications).

    • 3-5 years' direct experience handling Qualitative, Quantitative, and VOC market research and customer insights programs/projects; can be on the client, agency or vendor side.

    Work Environment/Physical Requirements
    Works in an office environment sitting at a desk, table or computer workstation for extended periods of time. 
    May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

                        

    We’ll value your skills and experience. We’re building a performance organization with heart and developing a pipeline of tomorrow’s leaders. Your work will be enhanced with training opportunities, a mentoring program and our Promote-from-within philosophy. We celebrate our diversity and leverage the power of many minds.  

    #CATH_RX 

    #LI-CM1

    Apply Today

    Home Security Installer

    San Jose, California

    We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    AAA acquired SAFE Security, the 11th largest smart home security company in the United States, in November 2018 with the vision to become the most trusted smart home security provider in America. With your help, we aspire to provide the same peace of mind at home as we have provided on the roads for the last 100 years.

    ESSENTIAL FUNCTIONS:

    • Perform diagnostic evaluation of system issues and perform troubleshooting and repairs on low voltage security and home automation systems including cameras, thermostats, locks and more.

    • Install or upgrade new low voltage security and home automation systems inclusive of cameras, thermostats, door locks and more.

    • Must be flexible with schedule, shift will be Tuesday through Saturday.

    Why work for us?

    • Job Stability - Career Growth

    • Benefits – Medical, Dental, Vision, and more!

    • 401k Matching – $1 for $1 company match up to 4% of pay

    • Paid Time Off – Accrual of 3 weeks PTO and nine holidays annually


    KNOWLEDGE AND SKILLS:

    • Low voltage industry experience

    • Two or more years in a customer service industry role

    • Strong customer service communication and conflict resolution skills

    • Strong written and verbal communication skills

    • Previous experience with both hand and power tools (desired)

    • Some sales experience (desired)



    EDUCATION, KNOWLEDGE, SKILLS, COMPETENCIES, CERTIFICATIONS/LICENSES:

    • High School Diploma or GED equivalent (required)

    • Must qualify for applicable licenses / certificates

    • The ability to use hand tools, laptop, and tablet (required)



    WORKING ENVIRONMENT/ MINIMUM PHYSICAL REQUIREMENTS:
    This position includes primarily field work. Physical requirements include standing, sitting, bending, lifting, and climbing. Lifting will include up to 40 pounds. Extensive use of a personal computer or tablet is required. Use of hand and power tools is required on occasion.

    #OLG_RX

    #LI-OH1

    Apply Today

    Manager, Continuous P&L Improvement

    Berkeley, California

    We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    • At A3 Labs we come to work to dream, design and define how we will live and move into the future. We exist to harness these forces for the benefit of Members and future generations, humanizing disruptive change for the betterment of the communities we serve. We’re looking for bright, passionate, and collaborative people to join our tight-knit team as we innovate in the spirit of service.   

      Why Work For Us?

      Impact. Lead the charge in mobility as a service movement and enable people’s lives to improve through the sharing economy. Leverage the best of an established 115 year-old not for profit combined with start-up speed and agility to create real and meaningful impact.

      Recognition. We offer a competitive total compensation package including base salary, annual performance bonuses, benefits, and 401(k) Company match with additional discretionary contribution potential.

      Lifestyle. We do honorable work, and we practice our values: humility, integrity, teamwork, and service. You’ll have the security of a larger organization but you’ll move at startup speed.

      Summary

      This operations position leads a team focused on maximizing the monetization and utilization of all assets and minimizing the costs of providing service. The team will accelerate the path to financial sustainability for the line of business.

      Essential Functions

      • Lead the Risk Management function to reduce fraud, vehicle accidents, and insurance claims

      • Lead the Strategic Finance function in developing and evaluating business cases, delivering timely analyses of ongoing operational activities, and forecasting operational and financial performance.

      • Lead the Business Intelligence function in maintaining the structure, process, quality, and access to data and reporting, and then turning this information into dashboards, actionable insights, and business decisions

      • Serve on the Gig Leadership Team and contribute towards the overall business success

      Knowledge/Skills/Abilities

      • A minimum of 3 years of financial management experience

      • A minimum of 2 years of strategy experience

      Education & Experience/Licenses & Certification

      • Bachelor’s degree in Finance, Economics, Engineering, Mathematics, Statistics, or a related discipline

      • MBA preferred

      • Financial statement literacy

      • Multivariate statistical analysis and predictive modeling experience

      • Experience in Tableau and writing SQL code in relational database environment

      • Strong business acumen, transformational thinking, and ability to execute

      Supervisory Responsibilities

      • Position has full supervisory responsibility for 10 Team Members, including nine roles on the Fleet Support Team (one Team Lead and eight Member Care Specialists) and one Data Scientist role.

      Working Environment/Minimum Physical Requirements

      • This is primarily an office job. Physical requirements include standing, sitting, bending and lifting (up to 15 pounds). Approximately 98% of time is spent using a video display terminal.

      We are passionate about maintaining a diverse and inclusive workplace that reflects the people and culture of the communities we serve, and fostering an environment in which everyone can realize their full potential and grow without barriers. We celebrate our differences as they make us stronger and invigorate our workplace. We believe that each of us enriches our culture by contributing unique perspectives, valuable insights and key strengths. We want each of our Team Members to feel valued, respected and supported.  

      #OLG_RX

      #LI-OH1

    Apply Today

    Home Service Technician

    Berkeley, California

    We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    At A3 Labs we come to work to dream, design and define how we will live and move into the future. We exist to harness these forces for the benefit of Members and future generations, humanizing disruptive change for the betterment of the communities we serve. We’re looking for bright, passionate, and collaborative people to join our tight-knit team as we innovate in the spirit of service.   

    Why Work For Us?

    • Impact. Lead the charge in mobility as a service movement and enable people’s lives to improve through the sharing economy. Leverage the best of an established 115 year-old not for profit combined with start-up speed and agility to create real and meaningful impact.

    • Recognition. We offer a competitive total compensation package including base salary, annual performance bonuses, benefits, and 401(k) Company match with additional discretionary contribution potential.

    • Lifestyle. We do honorable work, and we practice our values: humility, integrity, teamwork, and service. You’ll have the security of a larger organization but you’ll move at startup speed.

    Summary

    As the Home Services Associate II and a member of the House Manager team, you are responsible for supporting the daily operations and member interaction. You are both our voice and the face of House Manager to our member base. Our people-centric management team will support you with scheduling, training, and ensuring you have all the equipment you need to be successful. You will also be supporting your other team members with work orders, home assessments and other items that may be your specialty and not theirs. Our goal is to have you grow with us and help hone your trade skills to become an expert in your area, for yourself and the members we serve. We are expecting you to use sound business judgment to resolve service, operational, and technology issues with a great team behind you for support.
     

    Essential Functions

    • Complete work orders as assigned

    • You will manage your time at a given job site and be given a schedule to work towards completing based on member demand

    • Complete, provide, and educate our members on our Home Health Preventative Maintenance Reports that drive future work to our team and help our members understand their homes better

    • You will be asked infrequently to Quality Check/Assess (QC or QA) the work of contractors that complete work that you specialize in and notify your leadership team should rework be needed

    • You will provide pricing recommendations on permitted work orders that may require the use of outside contractor support or to build out a pricing structure

    • You will learn and grow your skill base in your specific trade specialty, as well as, learn the basics of other trade areas to build out your core skills to complete work across the trades

    • You will also learn and apply necessary steps that are needed to complete larger jobs (remodels, renovations, large installations, etc.) and support team members in completing these tasks

    • Understand and enforce OSHA standard safety and cleanliness

    • Basic understanding of the financial impacts of labor and materials on a job

    Knowledge/Skills/Abilities

    • Strong oral and written communication

    • Understand the basic requirements of collecting information via photos and measurements

    • Basic understanding of skills which include:

    • Electrical (GFCI installation)

    • Appliance trouble shooting and basic repair

    • Basic understanding of plumbing and repair

    • Ability to replace toilets

    • Ability to replace ceiling fans, lights, etc. (basic electric work)

    • Ability to caulk properly

    • Landscaping

    • Intermediate knowledge of your specific trade skill and the ability to complete basic jobs within that skillset

    • Understand and enforce job site safety and cleanliness

    • Advanced understanding and safety related to the use of power tools

    • Collaborative and team oriented individual

    Education & Experience/Licenses & Certification

    • High school diploma or equivalent required

    • 2-4 years of experience in a specialized trade

    • Valid Driver’s license

    • Basic understanding of other trade skill areas (electrical, plumbing, carpentry, etc.)

    • Ability to learn and use a scheduling software

    • Ability to learn and use an online ordering system

    • 2-4 verifiable years within classified trade

    Work Environment/Physical Requirements

    • Lifting and carrying various parts, weighing up to 30-50 pounds, several times a day

    • Bending, kneeling, reaching and stooping as required for service calls

    #GG

    Apply Today

    Member Experience Associate

    Mesa, Arizona

    We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    Why Work For Us?

    • Great Pay – Paid training and competitive hourly base + incentives.

    • Benefits – Medical, Dental, Vision, wellness program and more!

    • 401k Matching – $1 for $1 company match up to 6% of pay.

    • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.

    • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

    Summary:

    The Member Experience Associate acts in a service and sales capacity, responsible for providing caring, outstanding Member service with heart while actively promoting cross sales referrals, sales and branch promotions.

    Essential Functions

    • Performs routine sales, service and operational functions for AAA Members including; DMV, cashiering, auto travel, notary and insurance sales support, with expectations for maintaining required standards, policies and procedures.
    • Understands and actively promotes products and services to achieve individual goals in support of meeting organization goals and objectives.
    • Overcomes obstacles that create barriers to Team Member or branch efforts and identifies process improvement opportunities and proposes solutions.
    • Acts as an agent for change while promoting AAA’s guiding principles and core values.

    Knowledge/Skills/Abilities

    • Demonstrates sales and service skills. Able to effectively interact, face-to-face, with new, prospective and existing Members.
    • Accuracy and comfort handling money, making change, balancing cash drawer.
    • Good computer skills, proficient in both reading and basic arithmetic.
    • Good written and verbal communication skills in person and over the phone.
    • Ability to multitask in response to requests, requirements and Member/Team Member expectations. Ability to accept feedback and correct course as necessary.
    • Bilingual in Spanish preferred.

    Education & Experience / Licenses & Certification

    • High school diploma or GED required.
    • Two years sales and customer service experience. Outside sales experience preferred.
    • Experience working with sales and service standards and goals required.
    • Current & valid Driver's License with clean history may be required.
    • Bonding and fingerprinting may be required.
    • P&C Licensing may be required.

    Work Environment/Physical Requirements

    • Works in a variety of office environments where standing, walking or sitting at a desk, table or computer workstation may be required for extended periods of time.
    • May travel by car, plane or other form of transportation to attend business meetings or conferences.
    • May be required to work in one or more locations in a defined service area. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

    #MEA

    Apply Today

    Customer Service Representative - Remote

    Clearfield, Utah

    We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    The Member Care Specialist is responsible for supporting and resolving all issues and concerns to our GIG Car Share with exemplary customer service and professionalism. The key responsibilities are responding to Member questions and inquiries via phone, email, and other communication methods to maintain a high level of Member satisfaction.  Along with researching and resolving complex and sensitive Member issues to ensure timely complaint resolution, and to provide reporting and other data as needed by the supervisor and department. 

    Why Work for U

    • Great starting pay $16.00/hour

    • Career Growth - We offer a leadership development program where you can be promoted as early as 6 months with a pay increase

    • Training – You’ll attend a thorough, comprehensive 2 week training program & gain technical skills working with and troubleshooting state of the art equipment and software.

    • Job Stability – We’re not going anywhere. AAA has been around for over a century and we have not had a single layoff during these uncertain times!

    • While this is a fully remote position, each team adheres to a specific location strategy, which allows them to work more effectively together. Therefore, the candidate should reside in or near Clearfield, Utah

    Key Responsibilities

    • Deliver extraordinary customer service with  Members

      • By using sound business judgment, accurately answering questions, applying and interpreting department policy and effectively utilizing department references and resources

      • Resolve, GIG Car Share complaints as well as complex or sensitive issues with Members by handling escalated incidents and notify appropriate management as necessary 

      • Provide guidance to new associates; act in the capacity of a subject matter expert and serve as a resource to other associates.

    • Assist Members

      • By being ​knowledgeable with the vehicle and app

      • On our registration,  ​approval,​ and review for fraudulent activity

      • Fueling/charging vehicle

      • By responding​ ​timely​ ​to​ ​ ​inquiries​ ​via​ ​phone,​ ​emails,​ chat, etc

      • Starting/ending reservations remotely 

    • Vehicle Incidents

      • Document Members vehicle situations with unforeseen situations

      • Document​ ​reported​ ​accidents​ ​and​ ​file​ ​with​ ​our​ ​claims​ ​handling​ ​team

      • Reporting dirty vehicles/damage

    • Billing and Invoicing

      • Invoice and charge vehicle incidentals such as parking tickets, tows, impounds, etc

      • Prepare and process fuel/charging reimbursements

      • Collections of all outstanding money owed by Members

      • Process all payment arrangements

    Knowledge/Skills/Abilities

    • Customer​ ​Service​ ​-​ ​Ability​ ​to​ ​deliver​ ​best-in-class​ ​experience​ ​through​ ​listening,​ ​attentiveness,​ ​patience​ ​and communication​ ​skills.

    • Problem-Solving​ ​-​ ​Identify​ ​problems,​ ​think​ ​on​ ​your​ ​feet,​ ​evaluate​ ​the​ ​options,​ ​find​ ​possible​ ​solutions,​ ​and select​ ​the​ ​best​ ​solution​ ​with​ ​the​ ​member.

    • De-escalation - Ability to diffuse situations where the Members are upset and need a situation taken care of quickly, with patience and compassion. 

    • Data​ ​Entry/Computer​ ​Skills​ ​-​ ​Proficient​ ​typing​ ​with​ ​a​ ​knowledge​ ​of​ ​basic​ ​literacy​ ​and​ ​numeracy​ ​skills​ ​in​ ​order to​ ​quickly and ​effectively​ ​communicate​  ​with​ ​the​ ​Member through all forms of communication.

    • Grit and Compassion ​-​ ​ ​Do​ ​what​ ​it​ ​takes​ ​to​ ​get​ ​the​ ​job​ ​done​ ​with​ ​the​ ​best​ ​needs​ ​of​ ​the​ ​member​ ​in​ ​mind.

    Education & Experience/Licenses & Certification

    • 1 years in a Member service related field (Required)

    • Bilingual Communication Skills (Preferred)

    • Experience reading maps and navigating directions (Preferred)

    • Proven ability to develop rapport via phone/email/chat  interactions (Preferred)

    #GG

    Apply Today

    Finance Analyst, Entry

    Walnut Creek, California

    We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    Why Work For Us?

    • Benefits – Medical, Dental, Vision, wellness program and more!
    • 401k Matching – $1 for $1 company match up to 6% of pay
    • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan
    • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
    • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

    Summary

    Work on financial planning and the preparation of operating budgets, which involve activities that are critical to the organization. 

    Essential Functions

    • Expected to provide internal clients with a level of expertise (i.e. question assumptions, ask clarifying questions to analyze validity of work).
    • Provides analysis of key assumptions, reviews plans and budgets for consistency.
    • Must be able to point out and correct errors, faulty assumptions.  May suggest changes in approach. Develops effective presentation materials for Manager and to present to Manager.
    • Works with others to implement solutions, strategies and actions to Manager or others within Finance (may also be internal client). 
    • Interprets the contents of financial statements and reports. May need to create pro-forma information to the extent that it is not readily available. 
    • Maintains the appropriate standard reports, models, and operating procedures.
    • Documents existing policy, procedures, and processes and increases knowledge of unit deliverables.

    Knowledge/Skills/Abilities

    • Ability to understand, apply, and interpret broad financial concepts as well as accounting concepts, including analysis of financial statements.
    • Analyst to seek development through outside courses or materials (preferred).
    • Strong mathematical, analytical and organizational skills needed.
    • Basic business writing skills needed.

    Education & Experience / Licenses & Certification

    • Bachelor's degree in related area or an equivalent combination of education and experience.
    • 0+ years of experience conducting financial and/or business analysis.
    Apply Today

    General Service Technician/Lube Tech

    Phoenix, Arizona

    We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    Why Work With Us:

    • Exceptional benefits within 30 days of hire, with employer contribution to medical/Dental/Vision premiums
    • 401K Matching $1 to $1 up to 6% annually
    • 15 Paid Days off (20 days after 1 year) + 9 paid holidays, some Saturdays and no Sundays
    • Opportunities for growth
    • Tuition reimbursement for automotive education and ASE Certifications
    • Clean well equipped shops with state of the art equipment and consistent car count
    • A free AAA Membership and numerous employee discounts

    Job Responsibilities:

    • Performs oil changes and lubrication service for member and nonmember vehicles.

    • Performs tire repairs and installation service for member and nonmember vehicles.

    • Performs other minor repairs as assigned by Lead Tech or Service Advisor, according to their abilities.

    • Assist upper level technicians as needed and for experience.

    • Test drives vehicles when practical for any/all performance or drivability concerns before performing work

      • Exception: when unsafe or vehicle not drivable

      • Retest drives after repairs completed to verify that repair solved defined problems

    • Maintains clean and safe work environment; cleans spills and debris immediately to reduce hazards

    • Maintain company provided equipment and machinery

    • Follows company and industry safety rules and regulations

    • Reports all unsafe conditions to supervisor including but not limited to lifts, overhead doors, and equipment

    • Attends all required training, seeks additional training to maintain and increase effectiveness

    • Keeps up to date on industry trends and repair procedures. 

    • Attends and successfully completes at least 12 hours of continuing auto repair training per year sponsored and/or provided by the club. 

    • Maintains customer vehicles in regard to cleanliness and does not tune or otherwise adjust any controls within the vehicle.

    • Verifies as soon as practicable that parts ordered for the vehicle assigned to them are correct.

    • Performs all repairs according to MAP (Motorist Assurance Program), OEM (Original Equipment Manufacturers) or accepted industry standard.

    • Performs digital inspection and documents to their full potential. Notates all pertinent information into the shop inspection or management system, attaches all photos or videos to illustrate repairs or needs to the inspection. 

    • Assures all comeback related repairs are prioritized as directed by manager or lead. 

    • Communicates effectively as necessary with manager, service advisors and other technicians to contribute to the overall performance of the location 

    • Responsible for the safety and accuracy of all repairs made and or systems inspected to assure vehicle is as safe or more safe condition as was prior to work commencing

    • Performs other related duties as assigned.

    • Note: May require travel to different locations on an as needed basis


     

    Knowledge/Skills/Abilities

    • Effective verbal and written communication skills in the language(s) required for the role, as justified for business necessity

    • Effective organization, interpersonal and negotiation skills

    • Ability to work scheduled hours as necessitated by business need

    • Math and computer skills with experience using software applications including word processing, spreadsheets, browsers, and email

    • Member service focus

    • Automotive/mechanical background

    • Ability to drive vehicles equipped with manual transmission

    • Knowledge of equipment/tool operation and diagnostic/repair procedures

    • Maintains 20% productivity measured by hours worked/hours flagged

    Education & Experience/ Licenses & Certifications

    • High School diploma or equivalent certification (GED)

    • Valid driver license and acceptable driving record

    • Six months experience in general repair, lube services and or tire shop

    Work Environment/Physical Requirements

    • Ability to lift and or carry up to 50lbs

    • Standing, bending, kneeling, pushing, reaching, lifting, climbing ladders

    • Exposure to loud noises

    Apply Today

    General Service Technician/Lube Tech

    Phoenix, Arizona

    We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    Why Work With Us:

    • Exceptional benefits within 30 days of hire, with employer contribution to Medical/Dental/Vision premiums
    • 401K Matching $1 to $1 up to 6% annually
    • Opportunity for advancement
    • Tuition reimbursement for automotive education and ASE Certifications
    • 15 Paid Days off (20 after 1 year) + 9 paid holidays, some Saturdays and no Sundays
    • Clean well equipped shops with consistent car count
    • Free AAA Membership and numerous employee discounts

    Job Responsibilities:

    • Performs oil changes and lubrication service for member and nonmember vehicles.

    • Performs tire repairs and installation service for member and nonmember vehicles.

    • Performs other minor repairs as assigned by Lead Tech or Service Advisor, according to their abilities.

    • Assist upper level technicians as needed and for experience.

    • Test drives vehicles when practical for any/all performance or drivability concerns before performing work

      • Exception: when unsafe or vehicle not drivable

      • Retest drives after repairs completed to verify that repair solved defined problems

    • Maintains clean and safe work environment; cleans spills and debris immediately to reduce hazards

    • Maintain company provided equipment and machinery

    • Follows company and industry safety rules and regulations

    • Reports all unsafe conditions to supervisor including but not limited to lifts, overhead doors, and equipment

    • Attends all required training, seeks additional training to maintain and increase effectiveness

    • Keeps up to date on industry trends and repair procedures. 

    • Attends and successfully completes at least 12 hours of continuing auto repair training per year sponsored and/or provided by the club. 

    • Maintains customer vehicles in regard to cleanliness and does not tune or otherwise adjust any controls within the vehicle.

    • Verifies as soon as practicable that parts ordered for the vehicle assigned to them are correct.

    • Performs all repairs according to MAP (Motorist Assurance Program), OEM (Original Equipment Manufacturers) or accepted industry standard.

    • Performs digital inspection and documents to their full potential. Notates all pertinent information into the shop inspection or management system, attaches all photos or videos to illustrate repairs or needs to the inspection. 

    • Assures all comeback related repairs are prioritized as directed by manager or lead. 

    • Communicates effectively as necessary with manager, service advisors and other technicians to contribute to the overall performance of the location 

    • Responsible for the safety and accuracy of all repairs made and or systems inspected to assure vehicle is as safe or more safe condition as was prior to work commencing

    • Performs other related duties as assigned.

    • Note: May require travel to different locations on an as needed basis

    Knowledge/Skills/Abilities

    • Effective verbal and written communication skills in the language(s) required for the role, as justified for business necessity

    • Effective organization, interpersonal and negotiation skills

    • Ability to work scheduled hours as necessitated by business need

    • Math and computer skills with experience using software applications including word processing, spreadsheets, browsers, and email

    • Member service focus

    • Automotive/mechanical background

    • Ability to drive vehicles equipped with manual transmission

    • Knowledge of equipment/tool operation and diagnostic/repair procedures

    • Maintains 20% productivity measured by hours worked/hours flagged

    Education & Experience/ Licenses & Certifications

    • High School diploma or equivalent certification (GED)

    • Valid driver license and acceptable driving record

    • Six months experience in general repair, lube services and or tire shop

    Work Environment/Physical Requirements

    • Ability to lift and or carry up to 50lbs

    • Standing, bending, kneeling, pushing, reaching, lifting, climbing ladders

    • Exposure to loud noises

    Apply Today

    Administrative Assistant

    San Francisco, California

    We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    Why Work For Us?

    • Benefits – Medical, Dental, Vision, wellness program and more!
    • 401k Matching – $1 for $1 company match up to 6% of pay.
    • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan.
    • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.
    • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

    Summary

    Provides general clerical and administrative assistance to a department.

    Essential Functions

    • Prepares presentations, composes letters and routine correspondence, and researches information.
    • Creates and maintains database, department organization charts and spreadsheet files.
    • Maintains confidentiality of all corporate, personnel and research matters.
    • Process new hire paperwork and on-boarding tasks.
    • Performs reception and telephone duties, including signing for front office packages as well as sorting and distributing mail.
    • May be required to make meeting and travel arrangements and may conduct training of other support staff.
    • Administers office operations or specialized business functions.
    • Manages the calendars and schedules appointments.
    • Organizes programs, events, meetings or conferences by arranging facilities and caterers, issuing information.
    • Types memos, payment requests and other department forms and documents.

    Knowledge/Skills/Abilities

    • Skilled in developing effective relationships, communication skills, managing expectations in a fast paced organization.
    • Strong interpersonal, organizational, analytical, and communication skills.
    • Demonstrates conflict resolution skills in developing recommendations and solutions to solve issues.
    • Proficient in Microsoft Excel and PowerPoint system applications.
    • Knowledge of office procedures and office practices.
    • Strong written and verbal communication skills required.
    • Bilingual communication skills (preferred).

    Education & Experience / Licenses & Certification

    • 2 to 4 or more years of clerical, office and secretarial experience in a mid-to large company.
    • 2 years in a corporate environment.
    • High school diploma or GED.
    • Associate Degree or some college coursework (preferred).

    Work Environment/Physical Requirements

    Works in an office environment sitting at a desk, table or computer workstation for extended periods of time.  May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

    Apply Today

    Member Care Specialist

    Clearfield, Utah

    We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    At A3 Labs we come to work to dream, design and define how we will live and move into the future. We exist to harness these forces for the benefit of Members and future generations, humanizing disruptive change for the betterment of the communities we serve. We’re looking for bright, passionate, and collaborative people to join our tight-knit team as we innovate in the spirit of service.   

    Why Work For Us?

    • Impact. Lead the charge in mobility as a service movement and enable people’s lives to improve through the sharing economy. Leverage the best of an established 115 year-old not for profit combined with start-up speed and agility to create real and meaningful impact.
    • Recognition. We offer a competitive total compensation package including base salary, annual performance bonuses, benefits, and 401(k) Company match with additional discretionary contribution potential.
    • Lifestyle. We do honorable work, and we practice our values: humility, integrity, teamwork, and service. You’ll have the security of a larger organization but you’ll move at startup speed.

    Summary

    The Member Care Specialist is responsible for supporting and resolving all issues and concerns to our GIG Car Share with exemplary customer service and professionalism. The key responsibilities are responding to Member questions and inquiries via phone, email, and other communication methods to maintain a high level of Member satisfaction. Along with researching and resolving complex and sensitive Member issues to ensure timely complaint resolution, and to provide reporting and other data as needed by the supervisor and department.


    Essential Functions

    Deliver extraordinary customer service with Members

    • By using sound business judgment, accurately answering questions, applying and interpreting department policy and effectively utilizing department references and resources
    • Resolve, GIG Car Share complaints as well as complex or sensitive issues with Members by handling escalated incidents and notify appropriate management as necessary
    • Provide guidance to new associates; act in the capacity of a subject matter expert and serve as a resource to other associates.

    Assist Members

    • By being knowledgeable with the vehicle and app
    • On our registration, approval, and review for fraudulent activity
    • Fueling/charging vehicle
    • By responding timely to inquiries via phone, emails, chat, etc
    • Starting/ending reservations remotely

    Vehicle Incidents

    • Document Members vehicle situations with unforeseen situations
    • Document reported accidents and file with our claims handling team
    • Reporting dirty vehicles/damage
    • Billing and Invoicing
    • Invoice and charge vehicle incidentals such as parking tickets, tows, impounds, etc
    • Prepare and process fuel/charging reimbursements
    • Collections of all outstanding money owed by Members
    • Process all payment arrangements

    Knowledge/Skills/Abilities

    • Customer Service - Ability to deliver best-in-class experience through listening, attentiveness, patience and communication skills.
    • Problem-Solving - Identify problems, think on your feet, evaluate the options, find possible solutions, and select the best solution with the member.
    • De-escalation - Ability to diffuse situations where the Members are upset and need a situation taken care of quickly, with patience and compassion.
    • Data Entry/Computer Skills - Proficient typing with a knowledge of basic literacy and numeracy skills in order to quickly and effectively communicate with the Member through all forms of communication.
    • Grit and Compassion - Do what it takes to get the job done with the best needs of the member in mind.
    • Bilingual Communication Skills (Preferred)
    • Experience reading maps and navigating directions (Preferred)
    • Proven ability to develop rapport via phone/email/chat interactions (Preferred)

    Education & Experience/Licenses & Certification

    • High School Diploma or GED (Required)
    • 1 year - Member service related field (Required)

    #OLG_RX

    Apply Today

    Member Experience Associate

    Phoenix, Arizona

    We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    Why Work For Us?

    • Great Pay – Paid training and competitive hourly base + incentives.

    • Benefits – Medical, Dental, Vision, wellness program and more!

    • 401k Matching – $1 for $1 company match up to 6% of pay.

    • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.

    • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

    Summary:

    The Member Experience Associate acts in a service and sales capacity, responsible for providing caring, outstanding Member service with heart while actively promoting cross sales referrals, sales and branch promotions.

    Essential Functions

    • Performs routine sales, service and operational functions for AAA Members including; DMV, cashiering, auto travel, notary and insurance sales support, with expectations for maintaining required standards, policies and procedures.
    • Understands and actively promotes products and services to achieve individual goals in support of meeting organization goals and objectives.
    • Overcomes obstacles that create barriers to Team Member or branch efforts and identifies process improvement opportunities and proposes solutions.
    • Acts as an agent for change while promoting AAA’s guiding principles and core values.

    Knowledge/Skills/Abilities

    • Demonstrates sales and service skills. Able to effectively interact, face-to-face, with new, prospective and existing Members.
    • Accuracy and comfort handling money, making change, balancing cash drawer.
    • Good computer skills, proficient in both reading and basic arithmetic.
    • Good written and verbal communication skills in person and over the phone.
    • Ability to multitask in response to requests, requirements and Member/Team Member expectations. Ability to accept feedback and correct course as necessary.

    Education & Experience / Licenses & Certification

    • High school diploma or GED required.
    • Two years sales or customer service experience.
    • Experience working with sales and service standards and goals.
    • Current & valid Driver's License with clean history may be required.
    • Bonding and fingerprinting may be required.
    • P&C Licensing may be required.

    Work Environment/Physical Requirements

    • Works in a variety of office environments where standing, walking or sitting at a desk, table or computer workstation may be required for extended periods of time.
    • May travel by car, plane or other form of transportation to attend business meetings or conferences.
    • May be required to work in one or more locations in a defined service area. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

    #MEA

    Apply Today

    Member Experience Associate

    Chandler, Arizona

    We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    Why Work For Us?

    • Great Pay – Paid training and competitive hourly base + incentives.

    • Benefits – Medical, Dental, Vision, wellness program and more!

    • 401k Matching – $1 for $1 company match up to 6% of pay.

    • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.

    • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

    Summary:

    The Member Experience Associate acts in a service and sales capacity, responsible for providing caring, outstanding Member service with heart while actively promoting cross sales referrals, sales and branch promotions.

    Essential Functions

    • Performs routine sales, service and operational functions for AAA Members including; DMV, cashiering, auto travel, notary and insurance sales support, with expectations for maintaining required standards, policies and procedures.
    • Understands and actively promotes products and services to achieve individual goals in support of meeting organization goals and objectives.
    • Overcomes obstacles that create barriers to Team Member or branch efforts and identifies process improvement opportunities and proposes solutions.
    • Acts as an agent for change while promoting AAA’s guiding principles and core values.

    Knowledge/Skills/Abilities

    • Demonstrates sales and service skills. Able to effectively interact, face-to-face, with new, prospective and existing Members.
    • Accuracy and comfort handling money, making change, balancing cash drawer.
    • Good computer skills, proficient in both reading and basic arithmetic.
    • Good written and verbal communication skills in person and over the phone.
    • Ability to multitask in response to requests, requirements and Member/Team Member expectations. Ability to accept feedback and correct course as necessary.

    Education & Experience / Licenses & Certification

    • High school diploma or GED required.
    • Two years sales or customer service experience.
    • Experience working with sales and service standards and goals.
    • Current & valid Driver's License with clean history may be required.
    • Bonding and fingerprinting may be required.
    • P&C Licensing may be required.

    Work Environment/Physical Requirements

    • Works in a variety of office environments where standing, walking or sitting at a desk, table or computer workstation may be required for extended periods of time.
    • May travel by car, plane or other form of transportation to attend business meetings or conferences.
    • May be required to work in one or more locations in a defined service area. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

    #MEA

    Apply Today

    Life Insurance Agent

    Henderson, Nevada

    We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    Essential Functions

    • Maximizes life insurance market penetration with current members and property/casualty insureds and stays vigilant for new sales opportunities. Maintains high quality production and persistency standards to assure profitable growth.  Identifies and develops sales opportunities within the community.  Follows company approved sales process in the completion of required financial, activity and sales reporting.
    • Provides life sales support and training on lead development and identification for the frontline employees, Insurance Sales Agents (P/C) and other staff who come in contact with members/ insureds.  Establishes and maintains strong working relationships with front line employees, Sales Agents and the branch management team. Notifies Agents in a timely manner of result with referred lead.  Provides leads from life insureds and other calls to Sales Agents for other products/services, i.e., membership, auto/homeowners and travel insurance.
    • Stays well-informed of changes and developments in policy and/or external practices. Attends meetings to obtain information, provide input, keep lines of communication open, stay updated and offer sales ideas when appropriate.  Keeps current in industry; maintains continuing education for licensure.
    • Develops annual business plan with input and involvement from the Life Sales Manager to meet goals and determine responsibilities, including new business life sales, quality standards, as well as building outstanding customer relationships. Reviews plan objectives and reassesses strategies to align performance relative to annual sales goals.
    • Ensures compliance with NCNU and AAA Life and regulations, as well as external regulations

    Knowledge/Skills/Abilities

    • Strong interpersonal, presentation and communication skills needed to interact with staff, members and insureds effectively
    • Ability to cultivate relationships with peers and staff; educates staff to make referrals to Life Insurance
    • Agents
    • Computer skills in basic software applications, and navigating business applications specific to life insurance
    • Demonstrated skills in selling life insurance and annuities; Skills to develop, track and effectively follow up on leads (preferred)
    • Strong knowledge in sales techniques, life product line illustrations, features and benefits (preferred)
    • Demonstrated skills in prospecting and lead generation abilities (preferred)
    • Bilingual communication skills (preferred)

    Education & Experience/Licenses & Certification

    • High School Diploma or GED
    • Valid Automobile Operator's License
    • Active State Resident Life Insurance License
    • Bachelor's degree in related area or an equivalent combination of education and experience
    • (preferred)
    • 1+ years experience in Life Insurance and/or Annuity Sales (preferred)
    • CLU, ChFC and/or LUTCF Designations (preferred)

    Work Environment/Physical Requirements

    Works in an office environment sitting at a desk, table or computer workstation for extended periods of time.  May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

    #MEL

    #LIFE

    Apply Today

    Insurance Sales Agent

    Anchorage, Alaska

    We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

     

    Why work for us?

    • Compensation – Generous base pay plus commission structure with the ability to earn commission on every policy

    • Licensing Assistance – AAA will reimburse a portion of the costs of licensure

    • No Overhead Costs – W-2 structure with dedication space in a AAA NCNU branch.

    • Benefits – Medical, Dental, Vision, wellness program and more!

    • 401k Matching – $1 for $1 company match up to 6% of pay.

    • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.

    • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

     

    Summary:

    Sales Agents serve our Members by selling Property & Casualty and Roadside Assistance insurance that meets the Member’s needs.

     

    Essential Functions

    • Uses sales techniques and product knowledge to identify customer-specific needs to generate new sales, retain existing insured’s and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.

    • Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Associate’s manager.

    • Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.

    • Consistently provides all Members with a sales and service experience that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.

    • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.

    • Responds to customer inquiries and requests relating to insurance products and membership.

    • Researches and resolves customer service issues. Often assists the insured in initiating the first notice of loss on claims.

    Education & Experience/Licenses & Certification

    • High school diploma or GED required. Bachelor's degree in a relevant field preferred.

    • 2 to 4 years of sales experience preferred.

    • Currently possesses, or has the ability to acquire unrestricted state issued license(s) required to place property and casualty insurance within twenty-one (21) calendar days of start date. Depending on start date,  active property and casualty license(s) may be required.

    Work Environment/Physical Requirements

    Works in an office environment sitting at a desk, table or computer workstation for extended periods of time.  May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

    #IA

    Apply Today

    Insurance Sales Agent

    Billings, Montana

    We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

     

    Why work for us?

    • Compensation – Generous base ($15.39 hourly base) plus commission pay structure with the ability to earn commission on every policy

    • Licensing Assistance – AAA will reimburse a portion of the costs of licensure

    • No Overhead Costs – W-2 structure with dedication space in a AAA NCNU branch.

    • Benefits – Medical, Dental, Vision, wellness program and more!

    • 401k Matching – $1 for $1 company match up to 6% of pay.

    • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.

    • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

     

    Summary:

    Sales Agents serve our Members by selling Property & Casualty and Roadside Assistance insurance that meets the Member’s needs.

     

    Essential Functions

    • Uses sales techniques and product knowledge to identify customer-specific needs to generate new sales, retain existing insured’s and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.

    • Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Associate’s manager.

    • Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.

    • Consistently provides all Members with a sales and service experience that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.

    • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.

    • Responds to customer inquiries and requests relating to insurance products and membership.

    • Researches and resolves customer service issues. Often assists the insured in initiating the first notice of loss on claims.

    Education & Experience/Licenses & Certification

    • High school diploma or GED required. Bachelor's degree in a relevant field preferred.

    • 2 to 4 years of sales experience preferred.

    • Currently possesses, or has the ability to acquire unrestricted state issued license(s) required to place property and casualty insurance within twenty-one (21) calendar days of start date. Depending on start date,  active property and casualty license(s) may be required.

    Work Environment/Physical Requirements

    Works in an office environment sitting at a desk, table or computer workstation for extended periods of time.  May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

    #IA

    Apply Today

    Insurance Sales Agent

    Salt Lake City, Utah

    We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

     

    Why work for us?

    • Compensation – Generous base pay plus commission structure with the ability to earn commission on every policy

    • Licensing Assistance – AAA will reimburse a portion of the costs of licensure

    • No Overhead Costs – W-2 structure with dedication space in a AAA NCNU branch.

    • Benefits – Medical, Dental, Vision, wellness program and more!

    • 401k Matching – $1 for $1 company match up to 6% of pay.

    • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.

    • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

     

    Summary:

    Sales Agents serve our Members by selling Property & Casualty and Roadside Assistance insurance that meets the Member’s needs.

     

    Essential Functions

    • Uses sales techniques and product knowledge to identify customer-specific needs to generate new sales, retain existing insured’s and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.

    • Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Associate’s manager.

    • Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.

    • Consistently provides all Members with a sales and service experience that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.

    • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.

    • Responds to customer inquiries and requests relating to insurance products and membership.

    • Researches and resolves customer service issues. Often assists the insured in initiating the first notice of loss on claims.

    Education & Experience/Licenses & Certification

    • High school diploma or GED required. Bachelor's degree in a relevant field preferred.

    • 2 to 4 years of sales experience preferred.

    • Currently possesses, or has the ability to acquire unrestricted state issued license(s) required to place property and casualty insurance within twenty-one (21) calendar days of start date. Depending on start date,  active property and casualty license(s) may be required.

    Work Environment/Physical Requirements

    Works in an office environment sitting at a desk, table or computer workstation for extended periods of time.  May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

    #IA

    Apply Today

    Mobile Security Officer

    Tempe, Arizona

    We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    AAA recently acquired SAFE Security, the 11th largest smart home security company in the United States, with the vision to become the most trusted brand in this industry.  With your help, we aspire to provide the same peace of mind at home as we have provided on the roads for the last 100 years.    

     
    AAA Smart Home is looking for Security Officers in Scottsdale/North Scottsdale, Tempe, Carefree and Paradise valley areas to join our team! We have multiple shift positions open with opportunities for overtime!

    WHY WORK FOR US?

    • Benefits – Medical, Dental, Vision, wellness program and more!

    • 401k Matching

    • Paid Time Off – Ten hours per month, nine holidays annually

    • Collaborative Environment – AAA Smart Home will value your contribution to providing exceptional service to our members

    ESSENTIAL FUNCTIONS:

    Security Officer will be responsible for overseeing the safe and secure operation of the entrance to a gated community including:
     

    KNOWLEDGE AND SKILLS:

    • Provide vehicle access control services in a professional and proficient manner at all times to the residents of the manned gated communities
    • Provide a visual security presence (unarmed)
    • Monitor and authorize entrance and departure of residents and guests
    • Report daily activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences
    • Sort and distribute mail to incoming resident
    • Other tasks and duties as assigned
    • If required by the Officer-In-Charge, assist with the preparation of the weekly payroll summary and timecards for delivery to the Main Office on schedule
    • Proper completion to include content, numbering and logging of Incidents Reports
    • Proper use of all other forms associated with access control and/or gatehouse operations
    • Prepare and submit to the Officer-In-Charge necessary information/data for the preparation of the monthly “Gate Activity Report”
    • Assist in monitoring and maintaining gate supplies 

    EDUCATION, CERTIFICATIONS/LICENSES

    • Must be at least 18 years old
    • Must have a valid and current Arizona Security Card Certification (Guard Card)
    • Ability to communicate clearly and effectively in English (both written and oral)
    • Must have a phone (home or cell)
    • Must have a friendly demeanor and great customer service skills
    • Must possess a valid AZ driver's license with a clean driving record of 3+ years
    • Be a high school graduate or have a GED
    • Possess effective customer service skills
    • Have a neat and professional appearance
    • Have reliable transportation
    • Must be able to pass a full criminal and background check, and drug test

    #SAFE

    Apply Today

    Outbound Sales Representative - Remote

    Clearfield, Utah

    We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    Why Work For Us

    • Great starting pay

    • Career Growth - We offer a leadership development program where you can be promoted as early as 6 months with a pay increase

    • Training – You’ll attend a thorough, comprehensive 2 week training program & gain technical skills working with and troubleshooting state of the art equipment and software.

    • Job Stability – We’re not going anywhere. AAA has been around for over a century and we have not had a single layoff during these uncertain times!

    Summary

    The Identity Champion (IDC) Sales Associate serves our Members by selling and servicing Identity Champion memberships. Sales Associates thoughtfully assist our Members to acquire, maintain and make the most of their membership in AAA Identity Champion. IDC Sales Associates use sales techniques and product knowledge to identify customer-specific needs to generate new sales and upsell to prospective and current Identity Champion Members, effectively overcoming objections to close the sale.

    Consistently provides a sales experience that enhances the Member's affinity to the AAA brand and results in greater Member satisfaction and loyalty.

    Essential Functions

    • Uses sales techniques and product knowledge to identify customer-specific needs to generate new sales to prospective and current Members. Effectively overcomes objections to close the sale.

    • Works to meet or exceed targets assigned by the Sales Agent's manager.

    • Consistently provides a service experience that enhances the Member's affinity to the AAA brand and results in greater Member satisfaction and loyalty.

    • Proactively performs outbound calls, working marketing lists, occasional special project’s, and cross-selling/up-selling new and existing Members

    Knowledge/Skills/Abilities

    • Possesses sales skills effectively employed in the tracking, following up on and closing of assigned leads.

    • Knowledge of desktop systems including but not limited to Microsoft Office software applications.

    • Problem-solving - Identifies problems, lists the possible solutions, evaluates options, and selects options to find solutions to problems. Designs solutions. (Intermediate)

    • Data Entry - Proficient typing skills. Computer skills and a knowledge of relevant software packages. Basic literacy and numeracy skills. (Intermediate)

    Education & Experience/Licenses & Certification

    • 1 to 3 years of sales experience required. Identity protection industry and/or call center work experience preferred.

    • Proven ability to develop rapport via phone interactions (Preferred)

    #GG

    Apply Today

    Repair tech 3

    Folsom, California

    We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    Essential Functions

    • Completes all automotive maintenance and repairs at an expert level: engine repair, gas and diesel, automatic transmission/transaxle diagnosis and repair, manual transmission/ transaxle diagnosis and repair, suspension and steering  diagnosis and repair, brakes diagnosis and repair, including ABS/ traction control, electrical diagnosis and repair, heating and air conditioning diagnosis and repair, engine performance diagnosis and repair.

    • Assists all other Technicians in the shop as needed and oversees all comeback/recheck work for proper repair.

    • Maintains in-depth knowledge of specialized skills, and continue to develop additional technical skills, to enable flexibility in work assignments.

    • Maintains a clean, well-organized work area. Properly maintains tools and equipment and follow safety procedures as outlined in the safety information supplied by each equipment manufacturer and corporate safety policies.

    • Organizes the work presented and plan for the highest efficiency in the performance of all job functions, including vehicle movement.

    • Accurately performs repairs and maintenance on all vehicles presented in a professional manner, as specified in manufacturer-designed procedures or accepted industry practices.

    • Accurately completes all paperwork, including, repair information on work orders, information for state and emission inspections, etc.

    • Verifies repairs are properly completed by re-testing repaired system to ensure proper function and road tests vehicles, as necessary, to identify concerns or validate repair.

    • Returns vehicle in clean condition; does not disturb personal property in the vehicle unless movement is required for repair procedures.

    • Completely reviews repair orders with Service Advisor to ensure all repairs requested are completed.

    • Obtains approval from Service Advisor, who will create an estimate and obtain customer approval before work begins. Submits written requests to the service advisor for approval to sell any additional

    Repair Technician III - Lead (CC02R3)

    items that are identified and determined to be worn or defective upon disassembly of a system or sub system.

    • Reads, understands and utilizes appropriate technical bulletins.

    • Attends automotive classes’ seminars and meetings, as recommended by  management.

    • Performs other related duties as required.

    Knowledge/Skills/Abilities

    • Advanced knowledge of PC-based automotive computer equipment and software applications.

    • Effective organizational and analytical skills, along with effective written and oral communication skills to enable accurate completion of assignments and effective interaction with others.

    • Ability to adjust work schedule and priorities to meet business needs.

    • Bilingual communication skills (preferred)

    Education & Experience / Licenses & Certification

    • High school or equivalent required.  Automotive trade school certification or equivalent preferred.

    • Advanced Diagnostic skills

    • Must be ASE Master certified; A1-A8

    • ASE A-9 certification

    • ASE L1 certification; L2 a plus

    • ASE X1 Certification

    • Advanced Smog License

    • EPA Certified for Refrigerant Recovery

    • 7+ years experience inspecting and repairing cars and light trucks.

    • Must possess and maintain a valid driver’s license with a satisfactory driving record and the ability to operate passenger vehicles and light and medium-duty trucks with automatic and manual transmissions.

    • 2-3 years supervisory, management or leadership experience in a similar role preferred

    Work Environment/Physical Requirements

    Lifting and carrying tires and parts, weighing up to 50 pounds, several times a day; bending and kneeling to vacuum and clean vehicles; pushing cars several times a month; and climbing ladders to retrieve parts several times a day. Some exposure to loud noises every day for up to 30 minutes at a time from air tools and auto repair equipment. A percent of time is spent traveling by car to pick up parts.

    Competency Communication (Proficient) Interpersonal Savvy (Proficient) Customer Centricty (Proficient) Time Management (Proficient) Adaptive Learning (Proficient) Problem Solving (Proficient)

    Apply Today

    Tow Drivers Needed

    ,

    We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.


     

    Why Work For Us?

    • Great Pay - with the opportunity for increases when performance skill blocks are achieved

    • Training – You’ll attend a thorough, comprehensive, training program

    • Benefits – Medical, Dental, Vision, wellness program and more!

    • 401k Matching – $1 for $1 company match up to 6% of pay

    • Monthly bonus potential

    • Paid Time Off- Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities

    • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

    Essential Functions

    • Driving and operating a service vehicle (i.e. flat tire changes, lock-out, fuel delivery services, etc.)

    • On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving

    • Leverages sales skills for offering products and services from AAA to member during service interaction

    • Utilizing on-board computer, radio communications, and mapping systems

    • Completion of daily paperwork (i.e. call-logs, battery invoices, cash receipts, etc.)

    ​Knowledge/Skills/Abilities 

    • Clear and proficient verbal and written communication even under pressure

    • Common knowledge of vehicle components and the common reasons for vehicle failure

    • Demonstrates problem solving and listening skills to evaluate member safety as well as the ability to discern safety issues and respond appropriately

    • Ability to drive a manual/automatic shift vehicle

    Education & Experience/Licenses & Certification

    • Two (2) years of experience in a customer contact role

    • Education and training. I.E.: AAA Compliance Training, RPST, TSAAC, Lock-out, PSP, Battery Service Training

    • Vocational technical automotive training/certification or equivalent experience (preferred)

    • ASE (Automotive Service Excellence) certification(preferred)


     

    Work Environment/Physical Requirements

    Works outdoors at vehicle sites when servicing vehicles. Lifting and carrying tires and parts, weighing up to 50 pounds, several times a day; bending, kneeling and stooping as required for service calls. Works in all weather and all traffic conditions. Vehicle recovery sites may be wet, messy and hazardous.  Service Providers are required to provide a photograph for identification purposes.

    #GAB

    Apply Today

    Tow/Shift Lead

    San Francisco, California

    We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.


     

    Why Work For Us?

    • Great Pay - with the opportunity for increases when performance skill blocks are achieved

    • Training – You’ll attend a thorough, comprehensive, training program

    • Benefits – Medical, Dental, Vision, wellness program and more!

    • 401k Matching – $1 for $1 company match up to 6% of pay

    • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan

    • Paid Time Off- Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities

    • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

    Summary:

    Essential Functions

    • Responsible for oversight of shop operations to include inspecting/maintaining of company vehicles/ equipment for safe and efficient operation, battery inventory processes, administrative duties/reports and coordination of scheduling/dispatching
    • Coaching and development of employees, to include training, performance management and the corrective action process
    • Driving and operating the full range of service vehicles (i.e. loading/towing vehicles, flat tire changes, lock-out, fuel delivery services, etc.) for increased
    • Productivity gains and contribution to business results, to include knowledge sharing/coaching/training of peers; utilizing on-board computer, radio communications and mapping systems
    • On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving
    • Managing and maintenance of damages tracking system and coordination of resolution for customer complaints

    Knowledge/Skills/Abilities

    • Ability to act in the role of a leader, to include coaching, mentoring and training
    • Superior customer service skills and the ability to interact with a wide-range of people
    • Proficient automotive knowledge

    Education & Experience / Licenses & Certification

    • High School Diploma or GED equivalent
    • 8+ years Experience operating a motor vehicle with a valid driver's license
    • Vocational technical automotive training/certification or equivalent experience (preferred)
    • ASE (Automotive Service Excellence) Certification (preferred)
    • AAA Compliance Training, RPST,TSAAC, Lock-out, PSP, Battery
    • Service Training

    Work Environment/Physical Requirements

    Works outdoors at vehicle sites when servicing vehicles. Lifting and carrying tires and parts, weighing up to 50 pounds, several times a day; bending, kneeling and stooping as required for service calls. Works in all weather and all traffic conditions. Vehicle recovery sites may be wet, messy and hazardous.

    Apply Today

    Tow Truck Driver

    Sparks, Nevada

    We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    Walk in interviews welcome!

    Monday- Friday 9:00am-4:00pm

    1050 Greg St
    Sparks, NV 89431

     

    Why Work For Us?

    • Great Pay-  $17.85 hourly with the potential to make up to $1,300 per month with quality and productivity incentives! Training – You’ll attend a thorough, comprehensive, training program

    • Benefits – Medical, Dental, Vision, wellness program and more!

    • 401k Matching – $1 for $1 company match up to 6% of pay

    • Paid Time Off- Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities

    • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

    Essential Functions

    • Driving and operating a service vehicle (i.e. flat tire changes, lock-out, fuel delivery services, etc.)

    • On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving

    • Utilizing on-board computer, radio communications, and mapping systems

    • Completion of daily paperwork (i.e. call-logs, battery invoices, cash receipts, etc.)

    ​Knowledge/Skills/Abilities 

    • Strong customer service skills 

    • Clear and proficient verbal and written communication even under pressure

    • Demonstrates problem solving and listening skills to evaluate member safety as well as the ability to discern safety issues and respond appropriately

    Work Environment/Physical Requirements

    Works outdoors at vehicle sites when servicing vehicles. Lifting and carrying tires and parts, weighing up to 50 pounds, several times a day; bending, kneeling and stooping as required for service calls. Works in all weather and all traffic conditions. Vehicle recovery sites may be wet, messy and hazardous.  Service Providers are required to provide a photograph for identification purposes.

    #ERS

    Apply Today

    Tow Truck Driver

    Las Vegas, Nevada

    We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    Why Work For Us?

    • Great Pay - Great Hourly pay $17.85 with potential to make up to $1300 per month with quality and productivity incentives!

    • Training – You’ll attend a thorough, comprehensive, training program

    • Benefits – Medical, Dental, Vision, wellness program and more!

    • 401k Matching – $1 for $1 company match up to 6% of pay

    • Monthly bonus potential

    • Paid Time Off- Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities

    • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

    Essential Functions

    • Driving and operating a service vehicle (i.e. flat tire changes, lock-out, fuel delivery services, etc.)

    • On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving

    • Leverages sales skills for offering products and services from AAA to member during service interaction

    • Utilizing on-board computer, radio communications, and mapping systems

    • Completion of daily paperwork (i.e. call-logs, battery invoices, cash receipts, etc.)

    ​Knowledge/Skills/Abilities 

    • Clear and proficient verbal and written communication even under pressure

    • Common knowledge of vehicle components and the common reasons for vehicle failure

    • Demonstrates problem solving and listening skills to evaluate member safety as well as the ability to discern safety issues and respond appropriately

    • Ability to drive a manual/automatic shift vehicle

    Education & Experience/Licenses & Certification

    • Two (2) years of experience in a customer contact role

    • Education and training. I.E.: AAA Compliance Training, RPST,TSAAC, Lock-out, PSP, Battery Service Training

    • Vocational technical automotive training/certification or equivalent experience (preferred)

    • ASE (Automotive Service Excellence) certification(preferred)


     

    Work Environment/Physical Requirements

    Works outdoors at vehicle sites when servicing vehicles. Lifting and carrying tires and parts, weighing up to 50 pounds, several times a day; bending, kneeling and stooping as required for service calls. Works in all weather and all traffic conditions. Vehicle recovery sites may be wet, messy and hazardous.  Service Providers are required to provide a photograph for identification purposes.

    #GAB

    Apply Today

    Senior Customer Service Representative

    Tempe, Arizona

    We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    AAA acquired SAFE Security, the 11th largest smart home security company in the United States, in November 2018 with the vision to become the most trusted smart home security provider in America. With your help, we aspire to provide the same peace of mind at home as we have provided on the roads for the last 100 years.

    JOB SUMMARY:

    The Dealer Services Specialist is responsible for monitoring and assessing the performance and service quality of the Installation and Service Dealers. This role performs quality assurance, provides objective and quantitative feedback regarding the quality of interactions and transactions as well as coordinates the scheduling and completion of service and installation jobs outside of the AAA Smart Home service area by communicating with customers and service partners directly. Controls the process through the initial call, scheduling, follow-up, completion, billing, invoicing, and quality assurance.

    RESPONSIBILITIES/JOB DUTIES:

    • Utilize phone (outbound and inbound calls) and email to coordinate and follow-up on scheduling of service and installation with customers and designated service partners.

    • Provide follow-up with service providers and customers to ensure that jobs have been completed and that they meet or exceed the standards of AAA Smart Home.

    • Enter data and notes into computer systems and software in order to detail actions and tasks.

    Why work for us?

    • Good starting pay

    • Job Stability - Career Advancement 

    • Great Benefits - Medical/Dental/Vision

    • Retirement - 401k matching up to 4%

    • Work/Life Balance - PTO 3 Weeks + 9 paid holidays


    EDUCATION, KNOWLEDGE AND SKILLS:

    • High school diploma or GED required, Bachelor’s degree preferred.

    • 3 years in a customer service/quality assurance environment or equivalent business experience

    • 3 years call center experience with significant customer interaction preferred.

    • Strong customer service communication and conflict resolution skills

    • Strong written and verbal communication skills




    #SAFE

    Apply Today

    Service Advisor - New Tempe Location

    Scottsdale, Arizona

    We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    New Tempe Location Coming Summer of 2021!

    Now Hiring

    Why Work With Us:

    • Exceptional benefits within 30 days of hire, with employer contribution to medical/Dental/Vision premiums
    • 401K Matching $1 to $1 up to 6% annually
    • 15 Paid Days off (20 days after 1 year) + 9 paid holidays, some Saturdays and no Sundays
    • Opportunities for growth
    • Tuition reimbursement for automotive education and ASE Certifications
    • Clean well equipped shops with state of the art equipment and consistent car count
    • A free AAA Membership and numerous employee discounts

     

    Job Profile Summary

    The Service Advisor focuses on delivering an outstanding member experience as well as facilitating the work flow of technicians. The job encompasses listening and asking the proper questions to ensure the vehicle to be serviced is diagnosed properly while maintaining the highest levels of customer satisfaction. This includes delivering courteous service, clearly explaining services and charges, accurate completion timelines, and delivering quality work.The Service Advisor is responsible for scheduling work, preparing estimates, assigning work to the technicians, ordering parts, and coordinating other service activities.

    Essential Duties

    • Responsible for performing all duties necessary to interact with members, determine their perceived auto repair needs and to meet and exceed their expectations of great customer service.

    • Accurately document repairs, diagnostic and maintenance work into shop management system 

    • Ensures all necessary BAR requirements are met in Repair Order preparation and documentation

    • Sources and estimates all needed parts for repairs to customer vehicles

    • Suggests repairs for safety and improved performance and helps prioritize for customers  in order of importance safety, economy, longevity etc.

    • Reviews  all repairs made to vehicles at point of sale and assures customers have a clear understanding of repairs performed throughout all phases of the transaction including the original estimate through the final payment. 

    • Performs minimal record keeping and other administrative functions required to support the business 

    • Note: May require travel to different locations on an as needed basis

    Knowledge/Skills/Abilities

    • Effective verbal and written communication skills in the language(s) required for the role, as justified for business necessity

    • Effective organization, interpersonal and negotiation skills

    • Ability to work scheduled hours as necessitated by business need

    • Strong math and computer skills with experience using software applications including word processing, spreadsheets, browsers, and email

    • Strong Member service focus

    • Automotive/mechanical background

    • Ability to drive vehicles equipped with manual transmission

    • Knowledge of equipment/tool operation and diagnostic/repair procedures

    Education & Experience / Licenses & Certification

    • Valid driver license and acceptable driving record

    • High School Diploma or equivalent certification (GED)

    • 3-5 years industry experience in auto repair

    • Automotive Service Excellence certification desired 

    Work Environment/Physical Requirements

    • Ability to lift and or carry up to 40lbs

    • Standing, bending, kneeling, pushing, reaching, lifting, climbing ladders


     

      Apply Today

      Smart Home Installation Technician

      Sacramento, California

      We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      AAA acquired SAFE Security, the 11th largest smart home security company in the United States, in November 2018 with the vision to become the most trusted smart home security provider in America. With your help, we aspire to provide the same peace of mind at home as we have provided on the roads for the last 100 years.

      ESSENTIAL FUNCTIONS:

      • Perform diagnostic evaluation of system issues and perform troubleshooting and repairs on low voltage security and home automation systems including cameras, thermostats, locks and more.

      • Install or upgrade new low voltage security and home automation systems inclusive of cameras, thermostats, door locks and more.

      • Must be flexible with schedule, shift will be Tuesday through Saturday.

      Why work for us?

      • Job Stability - Career Growth

      • Benefits – Medical, Dental, Vision, and more!

      • 401k Matching – $1 for $1 company match up to 4% of pay

      • Paid Time Off – Accrual of 3 weeks PTO and nine holidays annually


      KNOWLEDGE AND SKILLS:

      • Low voltage industry experience

      • Two or more years in a customer service industry role

      • Strong customer service communication and conflict resolution skills

      • Strong written and verbal communication skills

      • Previous experience with both hand and power tools (desired)

      • Some sales experience (desired)



      EDUCATION, KNOWLEDGE, SKILLS, COMPETENCIES, CERTIFICATIONS/LICENSES:

      • High School Diploma or GED equivalent (required)

      • Must qualify for applicable licenses / certificates

      • The ability to use hand tools, laptop, and tablet (required)



      WORKING ENVIRONMENT/ MINIMUM PHYSICAL REQUIREMENTS:
      This position includes primarily field work. Physical requirements include standing, sitting, bending, lifting, and climbing. Lifting will include up to 40 pounds. Extensive use of a personal computer or tablet is required. Use of hand and power tools is required on occasion.

      #SAFE

      Apply Today

      Fire Alarm Group Lead

      Sacramento, California

      We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      AAA recently acquired SafeGuard, the 11th largest smart home security company in the United States, with the vision to become the most trusted brand in this industry.  Safeguard, has been Protecting Arizona families and businesses for over 50 years; we are Arizona's largest locally-operated security provider. With an A+ Better Business Bureau Ranking, we prove every day that we love being there for and helping our customers.  We work hard to create an environment where you can thrive and use your skills and talents to help us deliver legendary Customer Service. You’ll help positively impact every homeowner and the communities that we serve.

      Why work for us?
      • Job Stability - Career Growth

      • Great Benefits - Medical/Dental/Vision

      • Retirement - 401k matching up to 4%

      • Work/Life Balance - PTO 3 Weeks + 9 paid holidays

      ESSENTIAL FUNCTIONS:

      • Perform diagnostic evaluation of system issues and perform troubleshooting and repairs. Systems will include security systems, fire alarm, access control, video, and automation
      • Perform inspections of fire alarm and life safety systems with representatives of fire department authorities having jurisdiction
      • Perform surveys and provide estimates for the creation of proposals for work to be performed
      • Inspect systems for proper operation and performance
      • Manage parts and inventory process to meet efficiency and accuracy objectives
      • Assist in the training and coaching of level 1, 2, and 3 technicians
      • Support the service advisors, key account coordinators, and customer support representatives in the performance of their jobs and service calls
      • Review of the customer satisfaction survey process to maintain retention. Assist the Field Service Supervisors in training and process development
      • Support the Virtual Assistance technicians to provide internal and external customer technical support and remote programming. These positions also provide support for the maintenance of the radio networks and third party platforms for remote management
      • Interface with the monitoring center manager, supervisors, and operators
      • Maintain relationships with customers, major accounts, and multi-location accounts to ensure satisfaction and retention
      • Interface with the sales department to address current service issues and plan support for future growth



      KNOWLEDGE AND SKILLS:

      • Five or more years in a position installing or servicing any combination of security and/or life safety systems
      • Experience in the supervision of field technicians is required
      • Strong customer service communication and conflict resolution skills
      • The ability to use hand tools, electrical testing meters, laptop, and tablet are required
      • Advanced technical knowledge of security and life safety system design and operation is required
      • Strong written and verbal communication skills
      • Technical or manufacturer’s certification is a plus
      • Advanced networking and computer literacy is required



      EDUCATION, KNOWLEDGE, SKILLS, COMPETENCIES, CERTIFICATIONS/LICENSES:

      • Associate’s degree (or equivalent business experience) is preferred
      • Must qualify for state alarm agent license
      • Technical certifications are required (NICET, CSA). Equipment manufacturer’s training and/or certifications are required



      SUPERVISORY RESPONSIBILITIES
      The position provides direct customer contact. Responsibilities include interface with and support for internal customers, including office and sales teams. The lead technician will work directly with customers to maintain relationships, perform conflict resolution, and achieve customer satisfaction for retention.

      WORKING ENVIRONMENT/ MINIMUM PHYSICAL REQUIREMENTS
      This position includes primarily field work. Physical requirements include standing, sitting, bending, lifting, and climbing. Lifting will include up to 40 pounds. Extensive use of a personal computer or tablet is required. Use of hand and power tools is required on occasion. The technician is required to perform on call duty on a rotating schedule.

      #SAFE

      Apply Today

      Forecasting and Scheduling Coordinator, Senior

      Clearfield, Utah

      We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      Why Work For Us?

      • Benefits – Medical, Dental, Vision, wellness program and more!

      • 401k Matching – $1 for $1 company match up to 6% of pay

      • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan

      • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities

      • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

      Summary:

      As part of the AAA NCNU workforce management team the Forecasting Scheduling and Reports Analyst will manage the overall scheduling and capacity planning of our Member Services Center.

      Essential Functions

      • Serves as WFM technology Subject Matter Expert.
      • Partners with senior Operations leadership in developing financial and high level models and applies mathematical modeling expertise and statistical analysis to design and create reports.
      • Experience in large volume contact center scheduling for 500+ agents.
      • Strong focus on utilizing IEX for what-if scenario & on-boarding analysis, Troubleshoot IEX issues, open support desk tickets
      • Generate Ad-Hoc operational reports as needed as well as Ad-Hoc requests and other projects as assigned by manager
      • Generates and maintains short term/long term forecasts for call volume, average handle times, headcount, and other business requirements. Analyzes contact center trends, including call volumes and call patterns, to forecast workload needed to support various channels thereby ensuring member service needs are met
      • Compile, track, and analyze inbound/outbound workload drivers, integrating into model to improve forecast accuracy and understand impacts from various business strategies
      • Perform annual, quarterly, monthly, and weekly audits of statistical data to determine trending and staffing requirements
      • Expert level understanding of Contact Volume Forecasting and trending, including time series analysis, regression analysis and Erlang C Call Volume predictive modeling.
      • Must be able to respond quickly and intelligently in a fast paced environment, making accurate decisions under pressure.
      • Advanced relationship building and collaboration skills.  Must have the ability to collaborate with key Operations stakeholders on critical staffing and scheduling issues and gain consensus and identify solutions.
      • Excellent written and oral communication skills required to interact with all levels of management and client representatives.
      • Ability to work independently with minimal supervision, meeting multiple deadlines in a high pressure environment.

      Knowledge/Skills/Abilities

      • Strong knowledge in automatic call distribution (ACD) technology
      • Advanced computer skills to include IEX Total View software or similar (required), Avaya CMS Platform or similar (required) and advanced aptitude in MS Access and Excel (required)
      • Detailed understanding of ACD management and administration practices, contact flow management and contact center technologies

      Education & Experience / Licenses & Certification

      • Bachelor’s degree in Finance, Mathematics, Statistics or Information Technology strongly desired
      • High School Diploma, GED or equivalent required.
      • 7 years of related forecasting, scheduling, real-time and technical experience in a contact center
      • Advanced knowledge of call center management and various forecasting/scheduling/real-time software
      • 5+ years’ experience demonstrated application of mathematical and analytical skills to identify and/or resolve business issues
      • Experience within a complex call center environment preferred

      Apply Today

      Accounting Service Associate

      Phoenix, Arizona

      We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      Why Work For Us?

      • Benefits – Medical, Dental, Vision, wellness program and more!

      • 401k Matching – $1 for $1 company match up to 6% of pay

      • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan

      • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities

      • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

      Summary:

      Accounting Services Associates are responsible for a variety of payment related tasks; verifying billing, ensuring compliance with company policies, identifying and correcting questionable entries of moderate complexity.  

      Essential Functions:

      • Identifies items for adjustments, provides data for the verification of internal consistency, completeness and mathematical accuracy of moderately complex account documents; makes adjustments as needed. 

      • Processes corrections and cancellations within system application and ensures proper authorization.

      • Receives, logs and posts financial data to manual and computerized systems.  Ensures revenues/payments are accounted for and posted according to established internal procedures and customer policy.

      • Researches and resolves any issues with discrepancies in payments, follows up on delinquent transactions.

      • Provides information to internal or external contacts on financial activities and records of moderate complexity.

      • Assures documents being processed are included in the appropriate accounting period or batch cycle.

      • Analyzes and audits various accounts of moderate complexity and volume.

      Knowledge/Skills/Abilities:

      • Strong organizational skills to handle multiple priorities, while maintaining attention to detail

      • Knowledge of business, accounting or commercial protocols and procedures

      • Interpersonal skills and ability to interact with others in a professional and diplomatic manner, both verbally and in writing

      • Sound mathematical and analytical skills

      • PC skills including knowledge of spreadsheet and word processing applications

      • Advanced experience using excel required.

      Education & Experience / Licenses & Certification:

      • 1-3 years relevant experience and  training

      • 2-4 years previous relevant work experience

      • High school diploma or GED

      #LI_RX

      #VIC_RX

      Apply Today

      Auto Glass Technician

      Tucson, Arizona

      We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      Why Work With Us:

      • 15 Paid Days off (20 after 1 year) + paid Holidays, some Saturdays and no Sunday work hours
      • Exceptional benefits within 30 days of hire, with employer contribution to Medical/Dental/Vision premiums
      • 401K Matching $1 to $1 up to 6% annually
      • Company van with gas card
      • Free AAA Membership and numerous employee discounts

      Essential Functions:

      • Perform mobile and fixed site removal and installation of auto glass, and glass repairs.  
      • Utilizes hand and power tools to remove moldings, wipers, mirrors, windshields, door glass, and back glass minimizing any vehicle damage that could occur.
      • Glass repair and replacement will be completed per industry / AAA specifications.
      • Review daily auto glass jobs itinerary and ensure that replacement glass has arrived in good condition from supplier and additional parts / items for installations are on hand.
      • Technician will communicate with Auto Glass Supervisor, CSR's, and suppliers to resolve any discrepancies.
      • Responsible to provide outstanding level of member / customer satisfaction and will represent AAA in a professional manner.
      •  Work closely with Auto Glass Supervisors and CSR's to quickly resolve any service / quality issues.
      • Responsible to maintain a clean and safe work environment and adhere to OSHA safety and compliance standards.
      •  Responsible to report accidents and injuries immediately to supervisor and communicate unsafe situations to prevent accidents

      Education and/or Experience:

      • High School diploma or GED required
      • 3-5 years experience
      • National Glass Association (NGA) certification desired.  
      • Required to obtain NGA certification within 60 days of employment or as determined by management. 

      Physical Demands: Required by the Americans with Disabilities Act (ADA).
      The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions o this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk and hear, required to sit, occasionally required to stand and walk; use and to finger, handle, or feel; and reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, peripheral vision and the ability to focus. Must be able to lift and or move up to 100 pounds.  Required to sit or stand for extended periods of time and must be able to walk, climb, balance, stoop, kneel, crouch, and crawl.  Must be able to work in severe weather conditions.  May drive up to 300 miles per day. 

      Apply Today

      Automotive Technician II

      Las Vegas, Nevada

      We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      ​​Why Work With Us:

      • Great Pay – $40K to $130K DOE
      • Exceptional benefits within 30 days of hire, with employer contribution to medical/Dental/Vision premiums
      • 401K Matching $1 to $1 up to 6% annually
      • 15 Paid Days off (20 after 1 year) + 9 paid holidays for a great work/life balance, some Saturdays and no Sundays
      • Tuition reimbursement for ASE Certifications
      • Paid Training
      • State of the art equipment
      • Clean well equipped shops with consistent car count
      • A free AAA Membership and numerous employee discounts

      Job Responsibilities:

      • Performs work that is indicated on Approved Repair Orders.
      • Performs only needed and or customer requested services on vehicles. 
      • Performs all repairs according to MAP (Motorist Assurance Program), OEM (Original Equipment Manufacturers) or accepted industry standard procedures
      • Assures all repairs are for the benefit of the member/customer. 
      • Test drives all vehicles when practical for any/all performance or drivability concerns before performing work
        • Exception: when unsafe or vehicle not drivable
        • Retest drives after repairs completed to verify that repair solved defined problems
      • Maintains clean and safe work environment; cleans spills and debris immediately to reduce hazards
      • Maintain company provided equipment and machinery
      • Follows company and industry safety rules and regulations
      • Reports all unsafe conditions to supervisor including but not limited to lifts, overhead doors, and equipment
      • Attends all required training, seeks additional training to maintain and increase effectiveness
      • Keeps up to date on industry trends and repair procedures. 
      • Attends and successfully completes at least 24 hours of continuing auto repair training per year sponsored and/or provided by the club. 
      • Maintains customer vehicles in regard to cleanliness and does not tune or otherwise adjust any controls within the vehicle.
      • Verifies as soon as practicable that parts ordered for the vehicle assigned to them are correct.
      • Performs digital inspection and documents to their full potential. Notates all pertinent information into the shop inspection or management system, attaches all photos or videos to illustrate repairs or needs to the inspection. 
      • Assures all comeback related repairs are prioritized as directed by manager or lead. 
      • Communicates effectively as necessary with manager, service advisors and other technicians to contribute to the overall performance of the location 
      • Responsible for the safety and accuracy of all repairs made and or systems inspected to assure vehicle is as safe or more safe condition as was prior to work commencing
      • Performs other related duties as assigned.
      • Note: May require travel to different locations on an as needed basis

      Knowledge/Skills/Abilities

      • Effective verbal and written communication skills in the language(s) required for the role, as justified for business necessity
      • Effective organization, interpersonal and negotiation skills
      • Ability to work scheduled hours as necessitated by business need
      • Math and computer skills with experience using software applications including word processing, browsers, and email
      • Member service focus
      • Ability to drive vehicles equipped with manual transmission
      • Knowledge of equipment/tool operation and diagnostic/repair procedures
      • Maintains 100% productivity as measured by dividing hours worked by labor hours flagged

      Education & Experience/ Licenses & Certifications

      • High School diploma or equivalent certification (GED)
      • Valid driver license and acceptable driving record
      • At least four  years experience as an automobile technician 
      • ASE Master Tech with L1 certification level preferred or equivalent OEM certifications

      Work Environment/Physical Requirements

      • Ability to lift and or carry up to 50lbs
      • Standing, bending, kneeling, pushing, reaching, lifting, climbing ladders
      • Exposure to loud noises

      Apply Today

      Automotive Technician II - New Tempe Location

      Scottsdale, Arizona

      We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      Tempe Auto Center Opening Summer 2021!

      Now Hiring

      Why Work With Us:

      • Sign on Bonus $5,000
      • Great Pay – $35K to $120K DOE
      • Exceptional benefits within 30 days of hire, with employer contribution to medical/Dental/Vision premiums
      • 401K Matching $1 to $1 up to 6% annually
      • 15 Paid Days off (20 after 1 year) + 9 paid holidays for a great work/life balance, some Saturdays and no Sundays
      • Tuition reimbursement for ASE Certifications
      • Paid training
      • State of the art equipment
      • Clean well equipped shops with consistent car count
      • A free AAA Membership and numerous employee discounts

      Job Responsibilities:

      • Performs work that is indicated on Approved Repair Orders.

      • Performs only needed and or customer requested services on vehicles. 

      • Performs all repairs according to MAP (Motorist Assurance Program), OEM (Original Equipment Manufacturers) or accepted industry standard procedures

      • Assures all repairs are for the benefit of the member/customer. 

      • Test drives all vehicles when practical for any/all performance or drivability concerns before performing work

        • Exception: when unsafe or vehicle not drivable

        • Retest drives after repairs completed to verify that repair solved defined problems

      • Maintains clean and safe work environment; cleans spills and debris immediately to reduce hazards

      • Maintain company provided equipment and machinery

      • Follows company and industry safety rules and regulations

      • Reports all unsafe conditions to supervisor including but not limited to lifts, overhead doors, and equipment

      • Attends all required training, seeks additional training to maintain and increase effectiveness

      • Keeps up to date on industry trends and repair procedures. 

      • Attends and successfully completes at least 24 hours of continuing auto repair training per year sponsored and/or provided by the club. 

      • Maintains customer vehicles in regard to cleanliness and does not tune or otherwise adjust any controls within the vehicle.

      • Verifies as soon as practicable that parts ordered for the vehicle assigned to them are correct.

      • Performs digital inspection and documents to their full potential. Notates all pertinent information into the shop inspection or management system, attaches all photos or videos to illustrate repairs or needs to the inspection. 

      • Assures all comeback related repairs are prioritized as directed by manager or lead. 

      • Communicates effectively as necessary with manager, service advisors and other technicians to contribute to the overall performance of the location 

      • Responsible for the safety and accuracy of all repairs made and or systems inspected to assure vehicle is as safe or more safe condition as was prior to work commencing

      • Performs other related duties as assigned.

      • Note: May require travel to different locations on an as needed basis

      Knowledge/Skills/Abilities

      • Effective verbal and written communication skills in the language(s) required for the role, as justified for business necessity

      • Effective organization, interpersonal and negotiation skills

      • Ability to work scheduled hours as necessitated by business need

      • Math and computer skills with experience using software applications including word processing, browsers, and email

      • Member service focus

      • Ability to drive vehicles equipped with manual transmission

      • Knowledge of equipment/tool operation and diagnostic/repair procedures

      • Maintains 100% productivity as measured by dividing hours worked by labor hours flagged

      Education & Experience/ Licenses & Certifications

      • High School diploma or equivalent certification (GED)

      • Valid driver license and acceptable driving record

      • At least four  years experience as an automobile technician 

      • ASE Master Tech with L1 certification level or equivalent OEM certifications and fulfills ASE requirement within one year of hire. .

      • Smog Repair and Testing Certification preferred (CA only)

      Work Environment/Physical Requirements

      • Ability to lift and or carry up to 50lbs

      • Standing, bending, kneeling, pushing, reaching, lifting, climbing ladders

      • Exposure to loud noises

      Apply Today

      Battery and Light Service Drivers

      Rancho Cordova, California

      We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      Why Work For Us?

      • Great Pay-  $18.50 hourly with the potential to make up to $1,300 per month with quality and productivity incentives

      • Benefits – Medical, Dental, Vision, wellness program and more!

      • 401k Matching – $1 for $1 company match up to 6% of pay

      • Paid Time Off- Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities

      • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

      Essential Functions

      • Driving and operating a service vehicle (i.e. flat tire changes, lock-out, fuel delivery services, etc.)

      • On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving

      • Leverages sales skills for offering products and services from AAA to member during service interaction

      • Utilizing on-board computer, radio communications, and mapping systems

      • Completion of daily paperwork (i.e. call-logs, battery invoices, cash receipts, etc.)

      ​Knowledge/Skills/Abilities 

      • Clear and proficient verbal and written communication even under pressure

      • Common knowledge of vehicle components and the common reasons for vehicle failure

      • Demonstrates problem solving and listening skills to evaluate member safety as well as the ability to discern safety issues and respond appropriately

      • Ability to drive a manual/automatic shift vehicle

      Education & Experience/Licenses & Certification

      • Two (2) years of experience in a customer contact role

      • Education and training. I.E.: AAA Compliance Training, RPST,TSAAC, Lock-out, PSP, Battery Service Training

      • Vocational technical automotive training/certification or equivalent experience (preferred)

      • ASE (Automotive Service Excellence) certification(preferred)


       

      Work Environment/Physical Requirements

      Works outdoors at vehicle sites when servicing vehicles. Lifting and carrying tires and parts, weighing up to 50 pounds, several times a day; bending, kneeling and stooping as required for service calls. Works in all weather and all traffic conditions. Vehicle recovery sites may be wet, messy and hazardous.  Service Providers are required to provide a photograph for identification purposes.

      #GAB

      Apply Today

      Bilingual Member Experience Associate

      Yuba City, California

      We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      Why Work For Us?

      • Great Pay – Paid training and competitive hourly base + incentives.

      • Benefits – Medical, Dental, Vision, wellness program and more!

      • 401k Matching – $1 for $1 company match up to 6% of pay.

      • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.

      • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

      Summary:

      The Member Experience Associate acts in a service and sales capacity, responsible for providing caring, outstanding Member service with heart while actively promoting cross sales referrals, sales and branch promotions.

      Essential Functions

      • Performs routine sales, service and operational functions for AAA Members including; DMV, cashiering, auto travel, notary and insurance sales support, with expectations for maintaining required standards, policies and procedures.
      • Understands and actively promotes products and services to achieve individual goals in support of meeting organization goals and objectives.
      • Overcomes obstacles that create barriers to Team Member or branch efforts and identifies process improvement opportunities and proposes solutions.
      • Acts as an agent for change while promoting AAA’s guiding principles and core values.

      Knowledge/Skills/Abilities

      • Demonstrates sales and service skills. Able to effectively interact, face-to-face, with new, prospective and existing Members.
      • Accuracy and comfort handling money, making change, balancing cash drawer.
      • Good computer skills, proficient in both reading and basic arithmetic.
      • Good written and verbal communication skills in person and over the phone.
      • Ability to multitask in response to requests, requirements and Member/Team Member expectations. Ability to accept feedback and correct course as necessary.
      • Bilingual Spanish preferred.

      Education & Experience / Licenses & Certification

      • High school diploma or GED required.
      • Two years sales or customer service experience.
      • Experience working with sales and service standards and goals.
      • Current & valid Driver's License with clean history may be required.
      • Bonding and fingerprinting may be required.
      • P&C Licensing may be required.

      Work Environment/Physical Requirements

      • Works in a variety of office environments where standing, walking or sitting at a desk, table or computer workstation may be required for extended periods of time.
      • May travel by car, plane or other form of transportation to attend business meetings or conferences.
      • May be required to work in one or more locations in a defined service area. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

      #MEA

      Apply Today

      Call Receiver

      Clearfield, Utah

      We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      MUST LIVE IN UTAH!!!!

      At AAA, our purpose is to serve our Members.  Whether on the front lines or behind the scenes, everyone in our Emergency Road Services group is instrumental in creating outstanding Member experiences.  One of the most important ways in which we do that is by helping Members in their greatest time of need, when they are stranded on the side of the road.  

      Being a Call Receive Hero is rewarding and meaningful but takes great willpower, hard work, and emotional strength.

      Essential Functions: 

      • Enjoy a fast paced environment; handling 75 - 100 calls per shift

      • Be skilled at using multiple applications simultaneously and navigation tools like Google maps

      • Deliver extraordinary customer service to our Members by using sound judgment to make decisions that adhere to policy and procedures 

      • Demonstrate empathy, problem solving, and listening skills to assess Member safety and be able to provide clear and proficient verbal and written communication

      • Be reliable to work a schedule that may include weekends/holidays and adhere to your assigned work schedule

      • Enjoy working from home and have a dedicated work space free of distractions/noise that includes a desk, chair, etc, along with the ability to hardwire your internet connection

      What We Offer: 

      • We offer $17.50/hour to start and $18.00/hour for bilingual

      • Shift differential from $0.50 to $2.00 on  on evening and weekend shift 

      • Work from the comfort of your home

      • Team Members accrue 5.2 hours of Paid Time Off every pay period - that’s 17 days in your first year!  

      • We observe 9 holidays each year.  Working an observed holiday will get you extra pay!  

      • We know Heroes like to give back to their communities; we grant 24 hours of Paid Volunteer Time every year!

      • You will receive Hero training courtesy of our AAA Hero Academy

      • Medical, Dental, Vision, Life Insurance, Tuition Reimbursement, a wellness program and more!

      • 401K dollar for dollar company matching up to 6% of employee contributions

      • Annual Bonus based on individual and company performance

      Work Environment/Physical Requirements: 

      Works in an office environment sitting at a desk, table or computer workstation for extended periods of time.  May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

      **Please note that you will be asked to complete a candidate assessment following your application, via email. Your application will not be considered until the assessment has been completed.** 

      #ERS

      Apply Today

      Service Writer

      Santa Rosa, California

      We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      Why Work With Us!

      • Exceptional benefits within 30 days of hire, with employer contribution to medical/Dental/Vision premiums
      • 401K Matching $1 to $1 up to 6% annually
      • 15 Paid Days off (20 after 1 year) + 9 paid holidays for a great work/life balance, some Saturdays and no Sundays
      • State of the art equipment
      • Clean well equipped shops with consistent car count
      • A free AAA Membership and numerous employee discounts

      Essential Responsibilities

      • Interact with members, determine their perceived auto repair and tire needs and to meet and exceed their expectations of great customer service.

      • Fields all incoming phone calls from members requesting appointments, pricing, quotes, or any other information

      • Responsible for recommending and selling tires to the member based on member’s needs, concerns, or requests

      • Relays needed repairs for safety and improved performance and helps prioritize for customers in order of importance safety, economy, longevity etc. based on Repair Tech and Retail Service Lead’s recommendations

      • Reviews all repairs made to vehicles at point of sale and assures customers have a clear understanding of repairs performed throughout all phases of the transaction including the original estimate through the final payment. 

      • Performs minimal record keeping and other administrative functions required to support the business 

      • Note: May require travel to different locations on an as needed basis

      Knowledge/Skills/Abilities

      • Effective verbal and written communication skills in the language(s) required for the role, as justified for business necessity

      • Effective organization, interpersonal and negotiation skills

      • Ability to work scheduled hours as necessitated by business need

      • Math and computer skills with experience using software applications including browsers and email

      • Strong Member service focus

      Education & Experience / Licenses & Certification

      • High School Diploma or equivalent certification (GED)

      • No Experience Required

      Apply Today

      Real Time Coordinator

      Clearfield, Utah

      We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      Summary 

      Incumbent applies job skills and company policies and procedures to a complete variety of tasks.
      General supervision and instructions are provided for routine work and detailed instructions are provided on new projects or assignments.

      Why Work For Us?

      • Training – You’ll attend a thorough, comprehensive, training program

      • Benefits – Medical, Dental, Vision, wellness program and more!

      • 401k Matching – $1 for $1 company match up to 6% of pay

      • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan

      • Paid Time Off- Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities

      • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

      Essential Functions

      • Allocates calls while balancing occupancy and meeting service level requirements
      • Generates and distributes statistical reports for overall call center service levels to all levels of management
      • Processes emails sent to the Workforce Management mailbox within 24 hours of receipt. 
      • Answers phone calls from supervisors/agents for assistance on same day exceptions
      • Monitors agent activity and ensures schedule adherence.  Communicate with Line of Business leaders when agents are not in compliance
      • Continuously monitors and tracks service levels for all lines of business for each half hour and makes recommendations or adjustments to staff and/or agents skills as needed
      • Assists the Schedule and Forecast Analysts with weekly plans, additional hours and schedule change requests

       

      Knowledge/Skills/Abilities

      • Ability to prioritize and balance simultaneous projects in a fast paced work environment 
      • Solid computer skills and knowledge of PC software applications used for word-processing and spreadsheets (e.g., Microsoft Word and Excel or equivalent google suite applications)
      • Ability to work independently and as part of a team in a demanding environment
      • Ability to quickly grasp a thorough knowledge of policies, procedures and service goals
      • Solid communications skills both verbally and in written form
      • Interpersonal skills and the ability to interact with employees, management and others in a professional and tactful manner
      • Ability to maintain highly confidential information

       

      Education & Experience / Licenses & Certification

      • High School Diploma, GED or equivalent required.  College education credits preferred.
      • 0 -2 years experience in Workforce Management preferred.

      Work Environment/Physical Requirements

      Works in an office environment sitting at a desk, table or computer workstation for extended periods of time. May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 75-90 percent of the time spent on the job involves the use of a personal computer.

       

      Physical Demands:

      Requires sitting and standing for extended periods of time. Requires extensive use of a computer and repetitive hand movements in the performance of duties. Occasional lifting and carrying of material weighing up to 20 pounds may be required.

       

      Competency

      Decision Making (Intermediate)

      Adaptive Learning (Proficient)

      Drive and Initiative (Intermediate)

      Quality Orientation (Proficient)

      Dealing with Ambiguity (Intermediate)

      Judgment  (Intermediate)

      Independence (Intermediate)

      Apply Today

      Automotive Technician II

      Henderson, Nevada

      We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      Check out the benefits!

      • Exceptional benefits within 30 days of hire, with employer contribution to medical/Dental/Vision premiums
      • 401K Matching $1 to $1 up to 6% annually
      • 15 Paid Days off (20 after 1 year) + 9 paid holidays for a great work/life balance, some Saturdays and no Sundays
      • State of the art equipment
      • Paid training with opportunities for growth
      • No Manufacturer Warranty or Recall work
      • Tuition reimbursement for automotive education and ASE Certifications
      • Clean well equipped shops with consistent car count
      • A free AAA Membership and numerous employee discounts

      Job Responsibilities:

      • Performs work that is indicated on Approved Repair Orders.
      • Performs only needed and or customer requested services on vehicles. 
      • Performs all repairs according to MAP (Motorist Assurance Program), OEM (Original Equipment Manufacturers) or accepted industry standard procedures
      • Assures all repairs are for the benefit of the member/customer. 
      • Test drives all vehicles when practical for any/all performance or drivability concerns before performing work
        • Exception: when unsafe or vehicle not drivable
        • Retest drives after repairs completed to verify that repair solved defined problems
      • Maintains clean and safe work environment; cleans spills and debris immediately to reduce hazards
      • Maintain company provided equipment and machinery
      • Follows company and industry safety rules and regulations
      • Reports all unsafe conditions to supervisor including but not limited to lifts, overhead doors, and equipment
      • Attends all required training, seeks additional training to maintain and increase effectiveness
      • Keeps up to date on industry trends and repair procedures. 
      • Attends and successfully completes at least 24 hours of continuing auto repair training per year sponsored and/or provided by the club. 
      • Maintains customer vehicles in regard to cleanliness and does not tune or otherwise adjust any controls within the vehicle.
      • Verifies as soon as practicable that parts ordered for the vehicle assigned to them are correct.
      • Performs digital inspection and documents to their full potential. Notates all pertinent information into the shop inspection or management system, attaches all photos or videos to illustrate repairs or needs to the inspection. 
      • Assures all comeback related repairs are prioritized as directed by manager or lead. 
      • Communicates effectively as necessary with manager, service advisors and other technicians to contribute to the overall performance of the location 
      • Responsible for the safety and accuracy of all repairs made and or systems inspected to assure vehicle is as safe or more safe condition as was prior to work commencing
      • Performs other related duties as assigned.
      • Note: May require travel to different locations on an as needed basis

      Knowledge/Skills/Abilities

      • Effective verbal and written communication skills in the language(s) required for the role, as justified for business necessity
      • Effective organization, interpersonal and negotiation skills
      • Ability to work scheduled hours as necessitated by business need
      • Math and computer skills with experience using software applications including word processing, browsers, and email
      • Member service focus
      • Ability to drive vehicles equipped with manual transmission
      • Knowledge of equipment/tool operation and diagnostic/repair procedures
      • Maintains 100% productivity as measured by dividing hours worked by labor hours flagged

      Education & Experience/ Licenses & Certifications

      • At least four  years experience as an automobile technician 
      • ASE Master Tech with L1 certification preferred
      • High School diploma or equivalent certification (GED)
      • Valid driver license and acceptable driving record
      • Smog Repair and Testing Certification preferred (CA only)

      Work Environment/Physical Requirements

      • Ability to lift and or carry up to 50lbs
      • Standing, bending, kneeling, pushing, reaching, lifting, climbing ladders
      • Exposure to loud noises

      Apply Today

      Automotive Technician II - $5,000 Sign on Bonus

      Phoenix, Arizona

      We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      Why Work With US:

      • Great Pay – $40K to $130K DOE
      • Exceptional benefits within 30 days of hire, with employer contribution to medical/Dental/Vision premiums
      • 401K Matching $1 to $1 up to 6% annually
      • 15 Paid Days off (20 after 1 year) + 9 paid holidays for a great work/life balance, some Saturdays and no Sundays
      • Tuition reimbursement for ASE Certifications
      • Paid Training
      • State of the art equipment
      • Clean well equipped shops with consistent car count
      • A free AAA Membership and numerous employee discounts

      Job Responsibilities:

      • Performs work that is indicated on Approved Repair Orders.

      • Performs only needed and or customer requested services on vehicles. 

      • Performs all repairs according to MAP (Motorist Assurance Program), OEM (Original Equipment Manufacturers) or accepted industry standard procedures

      • Assures all repairs are for the benefit of the member/customer. 

      • Test drives all vehicles when practical for any/all performance or drivability concerns before performing work

        • Exception: when unsafe or vehicle not drivable

        • Retest drives after repairs completed to verify that repair solved defined problems

      • Maintains clean and safe work environment; cleans spills and debris immediately to reduce hazards

      • Maintain company provided equipment and machinery

      • Follows company and industry safety rules and regulations

      • Reports all unsafe conditions to supervisor including but not limited to lifts, overhead doors, and equipment

      • Attends all required training, seeks additional training to maintain and increase effectiveness

      • Keeps up to date on industry trends and repair procedures. 

      • Attends and successfully completes at least 24 hours of continuing auto repair training per year sponsored and/or provided by the club. 

      • Maintains customer vehicles in regard to cleanliness and does not tune or otherwise adjust any controls within the vehicle.

      • Verifies as soon as practicable that parts ordered for the vehicle assigned to them are correct.

      • Performs digital inspection and documents to their full potential. Notates all pertinent information into the shop inspection or management system, attaches all photos or videos to illustrate repairs or needs to the inspection. 

      • Assures all comeback related repairs are prioritized as directed by manager or lead. 

      • Communicates effectively as necessary with manager, service advisors and other technicians to contribute to the overall performance of the location 

      • Responsible for the safety and accuracy of all repairs made and or systems inspected to assure vehicle is as safe or more safe condition as was prior to work commencing

      • Performs other related duties as assigned.

      • Note: May require travel to different locations on an as needed basis

      Knowledge/Skills/Abilities

      • Effective verbal and written communication skills in the language(s) required for the role, as justified for business necessity

      • Effective organization, interpersonal and negotiation skills

      • Ability to work scheduled hours as necessitated by business need

      • Math and computer skills with experience using software applications including word processing, browsers, and email

      • Member service focus

      • Ability to drive vehicles equipped with manual transmission

      • Knowledge of equipment/tool operation and diagnostic/repair procedures

      • Maintains 100% productivity as measured by dividing hours worked by labor hours flagged

      Education & Experience/ Licenses & Certifications

      • High School diploma or equivalent certification (GED)

      • Valid driver license and acceptable driving record

      • At least four  years experience as an automobile technician 

      • ASE Master Tech with L1 certification level or equivalent OEM certifications and fulfills ASE requirement within one year of hire. .

      • Smog Repair and Testing Certification preferred (CA only)

      Work Environment/Physical Requirements

      • Ability to lift and or carry up to 50lbs

      • Standing, bending, kneeling, pushing, reaching, lifting, climbing ladders

      • Exposure to loud noises

      Apply Today

      Automotive Service Advisor

      Mesa, Arizona

      We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      Why Work With Us!

      • Exceptional benefits within 30 days of hire, with employer contribution to Medical/Dental/Vision premiums
      • 401K Matching $1 to $1 up to 6% annually
      • Opportunity for advancement
      • Tuition reimbursement for automotive education and ASE Certifications
      • 15 Paid Days off (20 after 1 year) + 9 paid holidays, some Saturdays and no Sundays
      • Clean well equipped shops with consistent car count
      • Free AAA Membership and numerous employee discounts

      Summary  

       

      Job Profile Summary

      The Service Advisor focuses on delivering an outstanding member experience as well as facilitating the work flow of technicians. The job encompasses listening and asking the proper questions to ensure the vehicle to be serviced is diagnosed properly while maintaining the highest levels of customer satisfaction. This includes delivering courteous service, clearly explaining services and charges, accurate completion timelines, and delivering quality work.The Service Advisor is responsible for scheduling work, preparing estimates, assigning work to the technicians, ordering parts, and coordinating other service activities.


       

      Essential Duties

      • Responsible for performing all duties necessary to interact with members, determine their perceived auto repair needs and to meet and exceed their expectations of great customer service.

      • Accurately document repairs, diagnostic and maintenance work into shop management system 

      • Ensures all necessary BAR requirements are met in Repair Order preparation and documentation

      • Sources and estimates all needed parts for repairs to customer vehicles

      • Suggests repairs for safety and improved performance and helps prioritize for customers  in order of importance safety, economy, longevity etc.

      • Reviews  all repairs made to vehicles at point of sale and assures customers have a clear understanding of repairs performed throughout all phases of the transaction including the original estimate through the final payment. 

      • Performs minimal record keeping and other administrative functions required to support the business 

      • Note: May require travel to different locations on an as needed basis

      Knowledge/Skills/Abilities

      • Effective verbal and written communication skills in the language(s) required for the role, as justified for business necessity

      • Effective organization, interpersonal and negotiation skills

      • Ability to work scheduled hours as necessitated by business need

      • Strong math and computer skills with experience using software applications including word processing, spreadsheets, browsers, and email

      • Strong Member service focus

      • Automotive/mechanical background

      • Ability to drive vehicles equipped with manual transmission

      • Knowledge of equipment/tool operation and diagnostic/repair procedures

      Education & Experience / Licenses & Certification

      • Valid driver license and acceptable driving record

      • High School Diploma or equivalent certification (GED)

      • 3-5 years industry experience in auto repair

      • Automotive Service Excellence certification desired 

      Work Environment/Physical Requirements

      • Ability to lift and or carry up to 40lbs

      • Standing, bending, kneeling, pushing, reaching, lifting, climbing ladders


       

        Apply Today

        Home Security Installer

        Las Vegas, Nevada

        We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

        AAA acquired SAFE Security, the 11th largest smart home security company in the United States, in November 2018 with the vision to become the most trusted smart home security provider in America. With your help, we aspire to provide the same peace of mind at home as we have provided on the roads for the last 100 years.

        ESSENTIAL FUNCTIONS:

        • Perform diagnostic evaluation of system issues and perform troubleshooting and repairs on low voltage security and home automation systems including cameras, thermostats, locks and more.

        • Install or upgrade new low voltage security and home automation systems inclusive of cameras, thermostats, door locks and more.

        • Must be flexible with schedule, shift will be Tuesday through Saturday.

        Why work for us?

        • Job Stability - Career Growth

        • Benefits – Medical, Dental, Vision, and more!

        • 401k Matching – $1 for $1 company match up to 4% of pay

        • Paid Time Off – Accrual of 3 weeks PTO and nine holidays annually


        KNOWLEDGE AND SKILLS:

        • Low voltage industry experience

        • Two or more years in a customer service industry role

        • Strong customer service communication and conflict resolution skills

        • Strong written and verbal communication skills

        • Previous experience with both hand and power tools (desired)

        • Some sales experience (desired)



        EDUCATION, KNOWLEDGE, SKILLS, COMPETENCIES, CERTIFICATIONS/LICENSES:

        • High School Diploma or GED equivalent (required)

        • Must qualify for applicable licenses / certificates

        • The ability to use hand tools, laptop, and tablet (required)



        WORKING ENVIRONMENT/ MINIMUM PHYSICAL REQUIREMENTS:
        This position includes primarily field work. Physical requirements include standing, sitting, bending, lifting, and climbing. Lifting will include up to 40 pounds. Extensive use of a personal computer or tablet is required. Use of hand and power tools is required on occasion.

        #OLG_RX

        Apply Today

        Automotive Technician II- $5,000 Sign On Bonus

        Phoenix, Arizona

        We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

        Why Work With US?

        Check out the benefits!

        • Sign on Bonus - $5,000
        • Great Pay – $35K to $120K DOE
        • Clean well equipped shops with consistent car count and state of the art equipment
        • Paid training
        • Exceptional benefits within 30 days of hire, with employer contribution to medical/Dental/Vision premiums
        • 401K Matching $1 to $1 up to 6% annually
        • 15 Paid Days off  (20 after 1 year) + 9 paid holidays, some Saturdays and no Sundays
        • Opportunities for growth
        • Tuition reimbursement for automotive education and ASE Certifications
        • A free AAA Membership and numerous employee discounts

        Job Responsibilities:

        • Performs work that is indicated on Approved Repair Orders.

        • Performs only needed and or customer requested services on vehicles. 

        • Performs all repairs according to MAP (Motorist Assurance Program), OEM (Original Equipment Manufacturers) or accepted industry standard procedures

        • Assures all repairs are for the benefit of the member/customer. 

        • Test drives all vehicles when practical for any/all performance or drivability concerns before performing work

          • Exception: when unsafe or vehicle not drivable

          • Retest drives after repairs completed to verify that repair solved defined problems

        • Maintains clean and safe work environment; cleans spills and debris immediately to reduce hazards

        • Maintain company provided equipment and machinery

        • Follows company and industry safety rules and regulations

        • Reports all unsafe conditions to supervisor including but not limited to lifts, overhead doors, and equipment

        • Attends all required training, seeks additional training to maintain and increase effectiveness

        • Keeps up to date on industry trends and repair procedures. 

        • Attends and successfully completes at least 24 hours of continuing auto repair training per year sponsored and/or provided by the club. 

        • Maintains customer vehicles in regard to cleanliness and does not tune or otherwise adjust any controls within the vehicle.

        • Verifies as soon as practicable that parts ordered for the vehicle assigned to them are correct.

        • Performs digital inspection and documents to their full potential. Notates all pertinent information into the shop inspection or management system, attaches all photos or videos to illustrate repairs or needs to the inspection. 

        • Assures all comeback related repairs are prioritized as directed by manager or lead. 

        • Communicates effectively as necessary with manager, service advisors and other technicians to contribute to the overall performance of the location 

        • Responsible for the safety and accuracy of all repairs made and or systems inspected to assure vehicle is as safe or more safe condition as was prior to work commencing

        • Performs other related duties as assigned.

        • Note: May require travel to different locations on an as needed basis

        Knowledge/Skills/Abilities

        • Effective verbal and written communication skills in the language(s) required for the role, as justified for business necessity

        • Effective organization, interpersonal and negotiation skills

        • Ability to work scheduled hours as necessitated by business need

        • Math and computer skills with experience using software applications including word processing, browsers, and email

        • Member service focus

        • Ability to drive vehicles equipped with manual transmission

        • Knowledge of equipment/tool operation and diagnostic/repair procedures

        • Maintains 100% productivity as measured by dividing hours worked by labor hours flagged

        Education & Experience/ Licenses & Certifications

        ·       High School diploma or equivalent certification (GED)

        ·       Valid driver license and acceptable driving record

        ·       At least four  years’ experience as an automobile technician 

        ·       ASE Master Tech with L1 certification Preferred

        Work Environment/Physical Requirements

        • Ability to lift and or carry up to 50lbs

        • Standing, bending, kneeling, pushing, reaching, lifting, climbing ladders

        • Exposure to loud noises

        Apply Today

        Fire Alarm Service Technician

        Tempe, Arizona

        We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

        AAA recently acquired SafeGuard, the 11th largest smart home security company in the United States, with the vision to become the most trusted brand in this industry.  Safeguard, has been Protecting Arizona families and businesses for over 50 years; we are Arizona's largest locally-operated security provider. With an A+ Better Business Bureau Ranking, we prove every day that we love being there for and helping our customers.  We work hard to create an environment where you can thrive and use your skills and talents to help us deliver legendary Customer Service. You’ll help positively impact every homeowner and the communities that we serve.

        Why work for us?
        • Job Stability - Career Growth

        • Great Benefits - Medical/Dental/Vision

        • Retirement - 401k matching up to 4%

        • Work/Life Balance - PTO 3 Weeks + 9 paid holidays

        This position is responsible for service, repair, maintenance, and inspections of fire alarm and life safety systems for the existing customer base. These services are critical for the ongoing customer service experience and satisfaction of the account base. The department has primary responsibility for customer retention through the responsiveness and provision of inspection, repair, support, and maintenance operations and service. This is the entry level position.


        RESPONSIBILITIES/JOB DUTIES

        • Perform fire alarm/low voltage repairs, maintenance, and upgrades
        • Support of the service advisors, key account coordinators, and customer support representatives in the performance of their jobs and service calls
        • Create reports for customer and agency documentation and submittal
        • Maintain relationship with municipal and state fire authorities for licensing and inspections
        • Interface with the monitoring center manager and supervisors
        • Maintain relationships with major accounts and multi-location accounts to ensure satisfaction and retention
        • Interface with the sales departments to address current service issues and plan support for future growth.


        KNOWLEDGE AND SKILLS

        • Two or more years in the installation and/or service of low voltage systems
        • Strong customer service communication and conflict resolution skills
        • Experience in the inspection of fire alarm and life safety systems preferred
        • Technical knowledge of fire, life safety, and suppression system design and operation is preferred
        • Strong written and verbal communication skills


        EDUCATION, KNOWLEDGE, SKILLS, COMPETENCIES,CERTIFICATIONS/LICENSES ​

        • Must qualify for state alarm agent license
        • Knowledge of life safety and electrical codes preferred
        • Technical certifications are preferred (CSA, NICET)
        • Equipment manufacturer’s training and/or certifications are required
        • Computer / tablet literacy


        SUPERVISORY RESPONSIBILITIES
        The position provides direct inspections and service of customer systems. Responsibilities include interface with and support for internal customers, including office and sales teams. Work directly with customers to maintain relationships, perform conflict resolution, and achieve customer satisfaction for retention. The technician will be expected to expand their skill set into fire sprinkler and suppression systems.

        WORKING ENVIRONMENT/ MINIMUM PHYSICAL REQUIREMENTS ​
        This position includes primarily field time. Physical requirements include standing, sitting, bending, lifting, and climbing. Lifting will include up to 40 pounds. Extensive use of a personal computer and tablet is required. Use of hand and power tools is required on occasion.

        #OLG_RX

        #LI-OH1

        Apply Today

        Smart Home Security Installer

        Walnut Creek, California

        We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

        AAA acquired SAFE Security, the 11th largest smart home security company in the United States, in November 2018 with the vision to become the most trusted smart home security provider in America. With your help, we aspire to provide the same peace of mind at home as we have provided on the roads for the last 100 years.

        We have positions available across the bay area including; east bay, north bay and south bay.

        ESSENTIAL FUNCTIONS:

        • Perform diagnostic evaluation of system issues and perform troubleshooting and repairs on low voltage security and home automation systems including cameras, thermostats, locks and more.

        • Install or upgrade new low voltage security and home automation systems inclusive of cameras, thermostats, door locks and more.

        • Must be flexible with schedule, shift will be Tuesday through Saturday.

        Why work for us?

        • Job Stability - Career Growth

        • Benefits – Medical, Dental, Vision, and more!

        • 401k Matching – $1 for $1 company match up to 4% of pay

        • Paid Time Off – Accrual of 3 weeks PTO and nine holidays annually


        KNOWLEDGE AND SKILLS:

        • Low voltage industry experience

        • Two or more years in a customer service industry role

        • Strong customer service communication and conflict resolution skills

        • Strong written and verbal communication skills

        • Previous experience with both hand and power tools (desired)

        • Some sales experience (desired)



        EDUCATION, KNOWLEDGE, SKILLS, COMPETENCIES, CERTIFICATIONS/LICENSES:

        • High School Diploma or GED equivalent (required)

        • Must qualify for applicable licenses / certificates

        • The ability to use hand tools, laptop, and tablet (required)



        WORKING ENVIRONMENT/ MINIMUM PHYSICAL REQUIREMENTS:
        This position includes primarily field work. Physical requirements include standing, sitting, bending, lifting, and climbing. Lifting will include up to 40 pounds. Extensive use of a personal computer or tablet is required. Use of hand and power tools is required on occasion.

        #OLG_RX

        #LI-OH1

        Apply Today

        AAA Tow Driver

        Fairfield, California

        We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

        At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.


         

        Why Work For Us?

        • Great Pay -  Great Hourly pay $20.63 with potential to make up to $1300 additional per month with quality and productivity incentives!

        • Training – You’ll attend a thorough, comprehensive, training program

        • Benefits – Medical, Dental, Vision, wellness program and more!

        • 401k Matching – $1 for $1 company match up to 6% of pay

        • Monthly bonus potential

        • Paid Time Off- Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities

        • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

        Essential Functions

        • Driving and operating a service vehicle (i.e. flat tire changes, lock-out, fuel delivery services, etc.)

        • On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving

        • Leverages sales skills for offering products and services from AAA to member during service interaction

        • Utilizing on-board computer, radio communications, and mapping systems

        • Completion of daily paperwork (i.e. call-logs, battery invoices, cash receipts, etc.)

        ​Knowledge/Skills/Abilities 

        • Clear and proficient verbal and written communication even under pressure

        • Common knowledge of vehicle components and the common reasons for vehicle failure

        • Demonstrates problem solving and listening skills to evaluate member safety as well as the ability to discern safety issues and respond appropriately

        • Ability to drive a manual/automatic shift vehicle

        Education & Experience/Licenses & Certification

        • Two (2) years of experience in a customer contact role

        • Education and training. I.E.: AAA Compliance Training, RPST,TSAAC, Lock-out, PSP, Battery Service Training

        • Vocational technical automotive training/certification or equivalent experience (preferred)

        • ASE (Automotive Service Excellence) certification(preferred)


         

        Work Environment/Physical Requirements

        Works outdoors at vehicle sites when servicing vehicles. Lifting and carrying tires and parts, weighing up to 50 pounds, several times a day; bending, kneeling and stooping as required for service calls. Works in all weather and all traffic conditions. Vehicle recovery sites may be wet, messy and hazardous.  Service Providers are required to provide a photograph for identification purposes.

        #GAB

        Apply Today

        Customer Service Representative

        Tempe, Arizona

        We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

        AAA acquired SAFE Security, the 11th largest smart home security company in the United States, in November 2018 with the vision to become the most trusted smart home security provider in America. With your help, we aspire to provide the same peace of mind at home as we have provided on the roads for the last 100 years.

        The Smart Home Specialist is responsible for ensuring our Members receive an outstanding member experience. This position will support Member Experience, Scheduling or Monitoring.

        RESPONSIBILITIES/JOB DUTIES

        Member Experience/Monitoring/Scheduling:

        • Respond in a timely manner to requests from Members.

        • Responsible for researching and analyzing customer accounts to

        • provide proper resolution to Member concerns.

        • Maintain high call quality standards at all times to ensure we are

        • delivering legendary Member experiences.

        • Resolve Member escalations with professionalism

        • Update member information when necessary.

        WHY WORK FOR US?

        • Excellent Pay - $17.50 per hour starting with two potential increases within first year!

        • Career Growth - We offer a leadership development program preparing you for a leadership role within 12 months.

        • Training – You’ll attend a thorough, comprehensive 2 week training program

        • Benefits – Medical, Dental, Vision, wellness program and more!

        • Retirement - 401k Matching up to 4%

        • Paid Time Off – Ten hours per month, nine holidays annually

        Member Experience:

        • Take incoming calls from members on various issues from billing and account inquiries, basic technical equipment and software troubleshooting and product questions.

        Monitoring:

        • Monitors incoming alarm and maintenance signals using established protocol.

        • Documents events as they take place with speed and accuracy in the alarm monitoring software.

        Scheduling:

        • Assist members in scheduling installations and service while providing legendary customer service.

        • Performs other job duties, as assigned.

        Knowledge/Skills/Abilities:

        • Strong written and verbal communication skills

        • Must have the ability to listen effectively and respond empathetically

        • Strong desire to help customers

        • Must have the ability to maintain composure when dealing with customer escalations and emergency alarm calls

        • Ability to critically think, creatively problem solve and confidently act

        • Must posses technical aptitude and be proficient with Windows applications; must be able to navigate through multiple programs and screens efficiently

        • Must have strong attention to detail skills

        • Ability to enter data into a database efficiently and accurately

        • Ability to multitask while providing outstanding customer experience

        • Must be able to work independently and as part of a team

        Education & Experience / Licenses & Certification

        • Minimum 1 year of experience in frontline customer sales or service

        • Bilingual preferred (Spanish a plus)

        • High school diploma or equivalent

        WORKING ENVIRONMENT/ MINIMUM PHYSICAL REQUIREMENTS

        Works in an office environment sitting at a desk, table or computer workstation for extended periods of time. Approximately 80 percent of the time spent on the job involves the use of a computer and telephone.  

        Apply Today

        Tow and Light Service Driver

        Oakland, California

        We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

        At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.


         

        Why Work For Us?

        • Great Pay - Great Hourly pay with potential to make up to $1300 per month with quality and productivity incentives!

        • Training – You’ll attend a thorough, comprehensive, training program

        • Benefits – Medical, Dental, Vision, wellness program and more!

        • 401k Matching – $1 for $1 company match up to 6% of pay

        • Monthly Bonuses!

        • Paid Time Off- Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities

        • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

        Essential Functions

        • Driving and operating a service vehicle (i.e. flat tire changes, lock-out, fuel delivery services, etc.)

        • On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving

        • Leverages sales skills for offering products and services from AAA to member during service interaction

        • Utilizing on-board computer, radio communications, and mapping systems

        • Completion of daily paperwork (i.e. call-logs, battery invoices, cash receipts, etc.)

        ​Knowledge/Skills/Abilities 

        • Clear and proficient verbal and written communication even under pressure

        • Common knowledge of vehicle components and the common reasons for vehicle failure

        • Demonstrates problem solving and listening skills to evaluate member safety as well as the ability to discern safety issues and respond appropriately

        • Ability to drive a manual/automatic shift vehicle

        Education & Experience/Licenses & Certification

        • Two (2) years of experience in a customer contact role

        • Education and training. I.E.: AAA Compliance Training, RPST,TSAAC, Lock-out, PSP, Battery Service Training

        • Vocational technical automotive training/certification or equivalent experience (preferred)

        • ASE (Automotive Service Excellence) certification(preferred)


         

        Work Environment/Physical Requirements

        Works outdoors at vehicle sites when servicing vehicles. Lifting and carrying tires and parts, weighing up to 50 pounds, several times a day; bending, kneeling and stooping as required for service calls. Works in all weather and all traffic conditions. Vehicle recovery sites may be wet, messy and hazardous.  Service Providers are required to provide a photograph for identification purposes.

        #ERS

        Apply Today

        Tow and Light Service Driver

        Hayward, California

        We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

        At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.


         

        Why Work For Us?

        • Great Pay- $21.85 hourly with the potential to make up to $1,300 per month with quality and productivity incentives!

        • Training – You’ll attend a thorough, comprehensive, training program

        • Benefits – Medical, Dental, Vision, wellness program and more!

        • 401k Matching – $1 for $1 company match up to 6% of pay

        • Paid Time Off- Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities

        • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

        Essential Functions

        • Driving and operating a service vehicle (i.e. flat tire changes, lock-out, fuel delivery services, etc.)

        • On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving

        • Leverages sales skills for offering products and services from AAA to member during service interaction

        • Utilizing on-board computer, radio communications, and mapping systems

        • Completion of daily paperwork (i.e. call-logs, battery invoices, cash receipts, etc.)

        ​Knowledge/Skills/Abilities 

        • Clear and proficient verbal and written communication even under pressure

        • Common knowledge of vehicle components and the common reasons for vehicle failure

        • Demonstrates problem solving and listening skills to evaluate member safety as well as the ability to discern safety issues and respond appropriately

        • Ability to drive a manual/automatic shift vehicle

        Education & Experience/Licenses & Certification

        • Two (2) years of experience in a customer contact role

        • Education and training. I.E.: AAA Compliance Training, RPST,TSAAC, Lock-out, PSP, Battery Service Training

        • Vocational technical automotive training/certification or equivalent experience (preferred)

        • ASE (Automotive Service Excellence) certification(preferred)


         

        Work Environment/Physical Requirements

        Works outdoors at vehicle sites when servicing vehicles. Lifting and carrying tires and parts, weighing up to 50 pounds, several times a day; bending, kneeling and stooping as required for service calls. Works in all weather and all traffic conditions. Vehicle recovery sites may be wet, messy and hazardous.  Service Providers are required to provide a photograph for identification purposes.

        #ERS

        Apply Today

        Tow Drivers Needed

        Sacramento, California

        We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

        At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.


         

        Why Work For Us?

        • Great Pay-  $18.50 hourly with the potential to make up to $1,300 per month with quality and productivity incentives!Training – You’ll attend a thorough, comprehensive, training program

        • Benefits – Medical, Dental, Vision, wellness program and more!

        • 401k Matching – $1 for $1 company match up to 6% of pay

        • Monthly Bonuses!

        • Paid Time Off- Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities

        • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

        Essential Functions

        • Driving and operating a service vehicle (i.e. flat tire changes, lock-out, fuel delivery services, etc.)

        • On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving

        • Leverages sales skills for offering products and services from AAA to member during service interaction

        • Utilizing on-board computer, radio communications, and mapping systems

        • Completion of daily paperwork (i.e. call-logs, battery invoices, cash receipts, etc.)

        ​Knowledge/Skills/Abilities 

        • Clear and proficient verbal and written communication even under pressure

        • Common knowledge of vehicle components and the common reasons for vehicle failure

        • Demonstrates problem solving and listening skills to evaluate member safety as well as the ability to discern safety issues and respond appropriately

        • Ability to drive a manual/automatic shift vehicle

        Education & Experience/Licenses & Certification

        • Two (2) years of experience in a customer contact role

        • Education and training. I.E.: AAA Compliance Training, RPST,TSAAC, Lock-out, PSP, Battery Service Training

        • Vocational technical automotive training/certification or equivalent experience (preferred)

        • ASE (Automotive Service Excellence) certification(preferred)


         

        Work Environment/Physical Requirements

        Works outdoors at vehicle sites when servicing vehicles. Lifting and carrying tires and parts, weighing up to 50 pounds, several times a day; bending, kneeling and stooping as required for service calls. Works in all weather and all traffic conditions. Vehicle recovery sites may be wet, messy and hazardous.  Service Providers are required to provide a photograph for identification purposes.

        #GAB

        Apply Today

        Inventory Specialist

        Berkeley, California

        We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

        At A3 Labs we come to work to dream, design and define how we will live and move into the future. We exist to harness these forces for the benefit of Members and future generations, humanizing disruptive change for the betterment of the communities we serve. We’re looking for bright, passionate, and collaborative people to join our tight-knit team as we innovate in the spirit of service.   

        Why Work For Us?

        • Impact. Lead the charge in mobility as a service movement and enable people’s lives to improve through the sharing economy. Leverage the best of an established 115 year-old not for profit combined with start-up speed and agility to create real and meaningful impact.
        • Recognition. We offer a competitive total compensation package including base salary, annual performance bonuses, benefits, and 401(k) Company match with additional discretionary contribution potential.
        • Lifestyle. We do honorable work, and we practice our values: humility, integrity, teamwork, and service. You’ll have the security of a larger organization but you’ll move at startup speed.

        RESPONSIBILITIES/JOB DUTIES

        • Help build and implement new inventory management procedures, including van outfitting and inventory tracking, storage unit kit assignments, and purchasing procedures
        • Review parts request for Work Orders and renovation jobs, to best determine method of fulfillment; utilizing inventory stock or creating and submitting purchase orders for items not in stock or not regularly stocked
        • Pull items from stock and stage in proper staging area dependent on request/Job schedule, Review job parts request for items needing to be ordered; work with Home Service Associates, Team Leads and research where to best purchase items from for price and quickest availability
        • Stock and Expense part ordering; check stock levels of parts needing to be ordered, verify validity of Min/Max stocking levels, create and submit purchase orders, track status of fulfillment from vendors. Will Call invoicing and ordering as needed or requested by accounting
        • Perform cycle counts and inventory audits to maintain accuracy of on hand stock and proper stocking levels; review parts to ensure they can be used before their warranty period has passed
        • Process returns for items from stock that have or are getting ready to expire, items ordered for jobs that were not used, not needed, miss-ordered, damaged or not in proper working condition; work with vendors and techs to ensure proper returns are processed and RMA’s obtained
        • Maintain procedures and upkeep of inventory and storage units; sweep, general cleaning and assist with stock location and put away of stock and material ordered for jobs/service tickets.
        • Support other areas/positions as needed; receiving, driving, service, etc…

        KNOWLEDGE AND SKILLS

        • 2 -3 years’ experience warehousing and logistics (or equivalent with inventory management)  
        • 2-3 years' experience in construction, home maintenance and repair, or a related field (Preferred)

        EDUCATION, KNOWLEDGE, SKILLS, COMPETENCIES, CERTIFICATIONS/LICENSES

        High School diploma or GED (Preferred)

        Basic computer knowledge and understanding

        Will need to pass a forklift certification class and on hand testing

        MS office; Excel, Outlook, Word knowledge

        Exceptional customer service skills

        Documentation skills

        Organization

        Supply Management

        Verbal and written communication skills

        Ability to work in a team environment and participate as an active team member

        Ability to learn at a fast pace

        Quality Control

        WORKING ENVIRONMENT/ MINIMUM PHYSICAL REQUIREMENTS

        Physical requirements; standing, sitting, bending and lifting, need to be able to lift and carry 25 pounds (up to 50 pounds), Long periods looking at a computer screen.

        #OLG_RX

        Apply Today

        Technical Support Specialist

        Tempe, Arizona

        We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

        AAA acquired SAFE Security, the 11th largest smart home security company in the United States, in November 2018 with the vision to become the most trusted smart home security provider in America. With your help, we aspire to provide the same peace of mind at home as we have provided on the roads for the last 100 years.

        WHY WORK FOR US?

        • Excellent Pay - ​$19.50 per hour - Technical Support Specialist I

        • $21.50 per hour! - Technical Support Specialist II

        • Career Growth - We offer a leadership development program preparing you for a leadership role within 12 months.

        • Training – You’ll attend a thorough, comprehensive 2 week training program

        • Benefits – Medical, Dental, Vision, wellness program and more!

        • Retirement - 401k Matching up to 4%

        • Paid Time Off – Ten hours per month, nine holidays annually

        RESPONSIBILITIES/JOB DUTIES
        Remote troubleshooting:

        • Ability to research, respond, and resolve customer technical issues related to alarm panels, cameras, and z-wave devices

        • Contacts customers (inbound and outbound) regarding troubleshooting issues/requests

        • Uses online resources, websites, computer and web based downloading programs

        • Tests with customer, verify codes signals are received and working properly

        • Submit service tickets as needed for onsite service

        • Document interactions with customers including a summary of the call and any resolution notes

        • Answer calls in the customer support queue when call volume dictates

        • Collect customer payments

        • Answer basic billing questions

        • Provide general customer account support


        Additional Tasks

        • Actively participates in team meetings.
        • Completes assigned tasks in a timely fashion.



        KNOWLEDGE AND SKILLS

        • Demonstrate effective and accurate verbal and written communication with customers, technicians, department personnel and other Team Members.
        • Ability to interact with customers and field technical staff via phone, email and chat.
        • Accepts assignments with an open, cooperative, positive team oriented attitude.
        • Demonstrates the ability to multi task.
        • Basic working knowledge of Word and Excel.


        EDUCATION, KNOWLEDGE, SKILLS, COMPETENCIES, CERTIFICATIONS/LICENSES

        • High School Diploma; or equivalent combination of education and experience.
        • Six months or more of technical support or helpdesk experience (preferred).
        • Call center or customer facing experience (preferred).
        • Bilingual (preferred).
        • Exercise independent judgment, resourcefulness, and effective problem solving techniques.
        • Minimum 30 WPM typing skills
        • Strong communication skills


        WORKING ENVIRONMENT/ MINIMUM PHYSICAL REQUIREMENTS
        This position is an office position where 98% of the time is spent sitting at a desk completing work using a computer monitor.

        Apply Today

        Home Security Installation Technician

        Salt Lake City, Utah

        We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

        AAA acquired SAFE Security, the 11th largest smart home security company in the United States, in November 2018 with the vision to become the most trusted smart home security provider in America. With your help, we aspire to provide the same peace of mind at home as we have provided on the roads for the last 100 years.

        Why work for us?

        • Job Stability - Career Growth

        • Benefits – Medical, Dental, Vision, and more!

        • 401k Matching – $1 for $1 company match up to 4% of pay

        • Paid Time Off – Accrual of 3 weeks PTO and nine holidays annually

        ESSENTIAL FUNCTIONS:

        • Perform diagnostic evaluation of system issues and perform troubleshooting and repairs on low voltage security and home automation systems including cameras, thermostats, locks and more.

        • Install or upgrade new low voltage security and home automation systems inclusive of cameras, thermostats, door locks and more.

        • Must be flexible with schedule, shift will be Tuesday through Saturday.


        KNOWLEDGE AND SKILLS:

        • Low voltage industry experience

        • Two or more years in a customer service industry role

        • Strong customer service communication and conflict resolution skills

        • Strong written and verbal communication skills

        • Previous experience with both hand and power tools (desired)

        • Some sales experience (desired)



        EDUCATION, KNOWLEDGE, SKILLS, COMPETENCIES, CERTIFICATIONS/LICENSES:

        • High School Diploma or GED equivalent (required)

        • Must qualify for applicable licenses / certificates

        • The ability to use hand tools, laptop, and tablet (required)



        WORKING ENVIRONMENT/ MINIMUM PHYSICAL REQUIREMENTS:
        This position includes primarily field work. Physical requirements include standing, sitting, bending, lifting, and climbing. Lifting will include up to 40 pounds. Extensive use of a personal computer or tablet is required. Use of hand and power tools is required on occasion.

        #SAFE

        Apply Today

        Smart Home Security Technician

        Tempe, Arizona

        We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

        AAA acquired SAFE Security, the 11th largest smart home security company in the United States, in November 2018 with the vision to become the most trusted smart home security provider in America. With your help, we aspire to provide the same peace of mind at home as we have provided on the roads for the last 100 years.

        ESSENTIAL FUNCTIONS:

        • Perform diagnostic evaluation of system issues and perform troubleshooting and repairs on low voltage security and home automation systems including cameras, thermostats, locks and more.

        • Install or upgrade new low voltage security and home automation systems inclusive of cameras, thermostats, door locks and more.

        • Must be flexible with schedule, shift may include Saturdays.

        Why work for us?

        • Job Stability - Career Growth

        • Benefits – Medical, Dental, Vision, and more!

        • 401k Matching – $1 for $1 company match up to 4% of pay

        • Paid Time Off – Accrual of 3 weeks PTO and nine holidays annually


        KNOWLEDGE AND SKILLS:

        • Low voltage industry experience

        • Two or more years in a customer service industry role

        • Strong customer service communication and conflict resolution skills

        • Strong written and verbal communication skills

        • Previous experience with both hand and power tools (desired)

        • Some sales experience (desired)



        EDUCATION, KNOWLEDGE, SKILLS, COMPETENCIES, CERTIFICATIONS/LICENSES:

        • High School Diploma or GED equivalent (required)

        • Must qualify for applicable licenses / certificates

        • The ability to use hand tools, laptop, and tablet (required)



        WORKING ENVIRONMENT/ MINIMUM PHYSICAL REQUIREMENTS:
        This position includes primarily field work. Physical requirements include standing, sitting, bending, lifting, and climbing. Lifting will include up to 40 pounds. Extensive use of a personal computer or tablet is required. Use of hand and power tools is required on occasion.

        #SAFE

        Apply Today

        Sales Representative

        Tempe, Arizona

        We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

        We’re looking for a results-driven Sales Representative to actively seek out and engage customer prospects.  You will be part of a team that has a MUST WIN attitude matched by an unparalleled support staff. We’re looking for hardworking, self-motivated, individuals with a professional presence. You will be working with a company and a team that is second to none and we are looking for the same!

        Why work for us?

        • Great Pay- $16 hourly plus uncapped commission and a opportunity to earn $10,000 fast start bonus within the first 6 months

        • Benefits – Medical, Dental, Vision, and more!

        • 401k Matching – $1 for $1 company match up to 4% of pay

        • Paid Time Off – Accrual of 3 weeks PTO and nine holidays annually

        • Career Growth – Move up your career, internal candidates receive top priority

        • Collaborative Environment- We value your contributions to providing exceptional services to our Members

        Summary:

        The Inside Sales Representative is responsible for handling inbound and outbound leads, advancing the sales process, closing new and upgrading existing business and achieving opportunity-based sales quotas. The Inside Sales Representative will conduct research to best qualify leads and reach business targets through telephone and email.

        Job Duties:

        • Utilize a consistent contact attempt process via phone and e-mail to nurture, qualify and sell prospects generated by marketing campaigns and ‘cold-calling’ in a production focused environment

        • Prospect, educate and qualify leads to create sales-ready opportunities

        • Effectively communicate A3SH’s solutions and value propositions to prospects who may yet be unfamiliar with them leading to demand for A3SH’s ’s solutions

        • Manage your pipeline with precision, and consistently develop strategies to grow your business

        • Follow the established sales process and consistently using Salesforce.com to document prospect interactions – ensuring efficient lead management

        • Consistently monitor market trends and educate yourself on industry best practices to offer valuable perspective to your clients

        Knowledge/Skills/Abilities:

        • Ability to build and maintain lasting relationships with customers

        • Exceptional verbal communication and presentation skills

        • Understanding and experience in professional selling processes

        • Genuine passion for the sales discipline and for helping clients succeed

        • Ability and desire to thrive in a fast moving, ever-evolving environment

        • Ability to perform basic calculations and mathematical figures

        • Bilingual- Spanish preferred

        • Minimum of two years' direct work experience in inside or outside sales capacity preferred

        • Demonstrated success in qualifying opportunities involving multiple decision makers

        • Demonstrated ability to convert prospects and close deals and achieve sales quotas

        • Experience with customer relationship management software

        • Saturday and Sunday hours on a rotation basis is required

        #IA

        Apply Today

        Smart Home Specialist, Technical Support Team Lead

        Tempe, Arizona

        We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

        RESPONSIBILITIES/JOB DUTIES

        This position acts as the first level of management to team members. Create and foster a positive working environment by motivating and driving team member’s performance. Takes accountability for self and team and is receptive to feedback in order to minimize errors and improve the quality of work. 

        OPERATIONS

        Oversee operations of Internal teams checking for compliance and quality customer experience

        Serve as a point of escalation for internal member calls

        Leverage operational data and metrics to monitor the effectiveness of your team

        Research acts as consultant with business partners to identify business improvement opportunities

        Facilitate the execution of new process to improve efficiencies with the organization

        STRATEGY DEVELOPMENT

        Acts as a business lead for thoughts leadership, solution idealization, and business case development

        Develop recommend and present strategies to leadership that continually innovate and improve our business performance

        Secures necessary internal resources to support delivery of an approved business case

        PROJECT MANAGEMENT

        Works with the team to ensure resource plans, milestones, tracking metrics, and successfully measures are achieved

        Completes special projects and assigned

        Identifies future initiatives to improve our business functionality

        Knowledge and Skills

        Past success in a fast-paced continually evolving environment using proven time management skills, prioritization skills, and working with a strong sense of urgency

        Problem solve to drive results

        Strong analytical skills both in quality and quantitative

        A strong problem solver with ability to handle multiple activities

        Strong written and oral communication skills

        EDUCATION

        High school Diploma or equivalent 

        Bachelor’s Degree preferred

        6 month experience or more in a customer service role

        Leadership experience preferred

        Apply Today

        Life Insurance Agent

        Mesa, Arizona

        We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

        At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

        Essential Functions

        • Maximizes life insurance market penetration with current members and property/casualty insureds and stays vigilant for new sales opportunities. Maintains high quality production and persistency standards to assure profitable growth.  Identifies and develops sales opportunities within the community.  Follows company approved sales process in the completion of required financial, activity and sales reporting.
        • Provides life sales support and training on lead development and identification for the frontline employees, Insurance Sales Agents (P/C) and other staff who come in contact with members/ insureds.  Establishes and maintains strong working relationships with front line employees, Sales Agents and the branch management team. Notifies Agents in a timely manner of result with referred lead.  Provides leads from life insureds and other calls to Sales Agents for other products/services, i.e., membership, auto/homeowners and travel insurance.
        • Stays well-informed of changes and developments in policy and/or external practices. Attends meetings to obtain information, provide input, keep lines of communication open, stay updated and offer sales ideas when appropriate.  Keeps current in industry; maintains continuing education for licensure.
        • Develops annual business plan with input and involvement from the Life Sales Manager to meet goals and determine responsibilities, including new business life sales, quality standards, as well as building outstanding customer relationships. Reviews plan objectives and reassesses strategies to align performance relative to annual sales goals.
        • Ensures compliance with NCNU and AAA Life and regulations, as well as external regulations

        Knowledge/Skills/Abilities

        • Strong interpersonal, presentation and communication skills needed to interact with staff, members and insureds effectively
        • Ability to cultivate relationships with peers and staff; educates staff to make referrals to Life Insurance
        • Agents
        • Computer skills in basic software applications, and navigating business applications specific to life insurance
        • Demonstrated skills in selling life insurance and annuities; Skills to develop, track and effectively follow up on leads (preferred)
        • Strong knowledge in sales techniques, life product line illustrations, features and benefits (preferred)
        • Demonstrated skills in prospecting and lead generation abilities (preferred)
        • Bilingual communication skills (preferred)

        Education & Experience/Licenses & Certification

        • High School Diploma or GED
        • Valid Automobile Operator's License
        • Active State Resident Life Insurance License
        • Bachelor's degree in related area or an equivalent combination of education and experience
        • (preferred)
        • 1+ years experience in Life Insurance and/or Annuity Sales (preferred)
        • CLU, ChFC and/or LUTCF Designations (preferred)

        Work Environment/Physical Requirements

        Works in an office environment sitting at a desk, table or computer workstation for extended periods of time.  May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

        #LIFE

        Apply Today

        Forecasting and Scheduling Coordinator, Senior

        Phoenix, Arizona

        We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

        At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

        Why Work For Us?

        • Benefits – Medical, Dental, Vision, wellness program and more!

        • 401k Matching – $1 for $1 company match up to 6% of pay

        • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan

        • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities

        • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

        Summary:

        As part of the AAA NCNU workforce management team the Forecasting Scheduling and Reports Analyst will manage the overall scheduling and capacity planning of our Member Services Center.

        Essential Functions

        • Serves as WFM technology Subject Matter Expert.
        • Partners with senior Operations leadership in developing financial and high level models and applies mathematical modeling expertise and statistical analysis to design and create reports.
        • Experience in large volume contact center scheduling for 500+ agents.
        • Strong focus on utilizing IEX for what-if scenario & on-boarding analysis, Troubleshoot IEX issues, open support desk tickets
        • Generate Ad-Hoc operational reports as needed as well as Ad-Hoc requests and other projects as assigned by manager
        • Generates and maintains short term/long term forecasts for call volume, average handle times, headcount, and other business requirements. Analyzes contact center trends, including call volumes and call patterns, to forecast workload needed to support various channels thereby ensuring member service needs are met
        • Compile, track, and analyze inbound/outbound workload drivers, integrating into model to improve forecast accuracy and understand impacts from various business strategies
        • Perform annual, quarterly, monthly, and weekly audits of statistical data to determine trending and staffing requirements
        • Expert level understanding of Contact Volume Forecasting and trending, including time series analysis, regression analysis and Erlang C Call Volume predictive modeling.
        • Must be able to respond quickly and intelligently in a fast paced environment, making accurate decisions under pressure.
        • Advanced relationship building and collaboration skills.  Must have the ability to collaborate with key Operations stakeholders on critical staffing and scheduling issues and gain consensus and identify solutions.
        • Excellent written and oral communication skills required to interact with all levels of management and client representatives.
        • Ability to work independently with minimal supervision, meeting multiple deadlines in a high pressure environment.

        Knowledge/Skills/Abilities

        • Strong knowledge in automatic call distribution (ACD) technology
        • Advanced computer skills to include IEX Total View software or similar (required), Avaya CMS Platform or similar (required) and advanced aptitude in MS Access and Excel (required)
        • Detailed understanding of ACD management and administration practices, contact flow management and contact center technologies

        Education & Experience / Licenses & Certification

        • Bachelor’s degree in Finance, Mathematics, Statistics or Information Technology strongly desired
        • High School Diploma, GED or equivalent required.
        • 7 years of related forecasting, scheduling, real-time and technical experience in a contact center
        • Advanced knowledge of call center management and various forecasting/scheduling/real-time software
        • 5+ years’ experience demonstrated application of mathematical and analytical skills to identify and/or resolve business issues
        • Experience within a complex call center environment preferred

        Apply Today

        General Service Technician

        Santa Rosa, California

        We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

        Why Work With Us:

        • Exceptional benefits within 30 days of hire, with employer contribution to medical/Dental/Vision premiums
        • 401K Matching $1 to $1 up to 6% annually
        • 15 Paid Days off (20 days after 1 year) + paid holidays, some Saturdays and no Sundays
        • Opportunities for growth
        • Tuition reimbursement for automotive education and ASE Certifications
        • Clean well equipped shops with state of the art equipment and consistent car count
        • A free AAA Membership and numerous employee discounts

        Job Responsibilities:

        • Performs oil changes and lubrication service for member and nonmember vehicles.

        • Performs tire repairs and installation service for member and nonmember vehicles.

        • Performs other minor repairs as assigned by Lead Tech or Service Advisor, according to their abilities.

        • Assist upper level technicians as needed and for experience.

        • Test drives vehicles when practical for any/all performance or drivability concerns before performing work

          • Exception: when unsafe or vehicle not drivable

          • Retest drives after repairs completed to verify that repair solved defined problems

        • Maintains clean and safe work environment; cleans spills and debris immediately to reduce hazards

        • Maintain company provided equipment and machinery

        • Follows company and industry safety rules and regulations

        • Reports all unsafe conditions to supervisor including but not limited to lifts, overhead doors, and equipment

        • Attends all required training, seeks additional training to maintain and increase effectiveness

        • Keeps up to date on industry trends and repair procedures. 

        • Attends and successfully completes at least 12 hours of continuing auto repair training per year sponsored and/or provided by the club. 

        • Maintains customer vehicles in regard to cleanliness and does not tune or otherwise adjust any controls within the vehicle.

        • Verifies as soon as practicable that parts ordered for the vehicle assigned to them are correct.

        • Performs all repairs according to MAP (Motorist Assurance Program), OEM (Original Equipment Manufacturers) or accepted industry standard.

        • Performs digital inspection and documents to their full potential. Notates all pertinent information into the shop inspection or management system, attaches all photos or videos to illustrate repairs or needs to the inspection. 

        • Assures all comeback related repairs are prioritized as directed by manager or lead. 

        • Communicates effectively as necessary with manager, service advisors and other technicians to contribute to the overall performance of the location 

        • Responsible for the safety and accuracy of all repairs made and or systems inspected to assure vehicle is as safe or more safe condition as was prior to work commencing

        • Performs other related duties as assigned.

        • Note: May require travel to different locations on an as needed basis


         

        Knowledge/Skills/Abilities

        • Effective verbal and written communication skills in the language(s) required for the role, as justified for business necessity

        • Effective organization, interpersonal and negotiation skills

        • Ability to work scheduled hours as necessitated by business need

        • Math and computer skills with experience using software applications including word processing, spreadsheets, browsers, and email

        • Member service focus

        • Automotive/mechanical background

        • Ability to drive vehicles equipped with manual transmission

        • Knowledge of equipment/tool operation and diagnostic/repair procedures

        • Maintains 20% productivity measured by hours worked/hours flagged

        Education & Experience/ Licenses & Certifications

        • High School diploma or equivalent certification (GED)

        • Valid driver license and acceptable driving record

        • Six months experience in general repair, lube services and or tire shop

        Work Environment/Physical Requirements

        • Ability to lift and or carry up to 50lbs

        • Standing, bending, kneeling, pushing, reaching, lifting, climbing ladders

        • Exposure to loud noises

        Apply Today

        Insurance Associate - Must Live in Arizona

        Phoenix, Arizona

        We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

        MUST LIVE IN ARIZONA

        At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members. What work could be more rewarding and meaningful than knowing you have made sure someone is taken care of when life throws a curveball?

        Being a Sales and Service Hero takes great willpower, hard work, and a commitment to meeting Member needs while ensuring regulatory compliance. 

        Essential Functions: 

        • Enjoy making  a high volume of outbound calls and emails to prospects that have expressed an interest online (internet leads) in receiving a quote from AAA

        • Proactively follow up on new insurance and roadside assistance sales, as well as marketing lists 

        • Use sales techniques and product knowledge to identify customer-specific needs, including conducting insurance reviews to identify a range of suitable products

        • Leverage tools and underwriting guidelines to assess risks and ensure compliance when recommending products and coverage needs

        • Consistently meet or exceed all sales expectations and effectively overcome objections to close the sale and tracks all leads, including following up, to close assigned leads

        • Provides a sales experience that enhances the Member’s affinity to the AAA brand and results in greater Member satisfaction and loyalty

        • High school diploma or GED required, with 1 to 3 years of sales experience in the Insurance industry and/or call center preferred. 

        • Ability to acquire the active and unrestricted state issued license(s) required to place property and casualty insurance within thirty (30) calendar days of hire. Active P&C resident license(s) preferred.

        • Be reliable to work a schedule that may include weekends/holidays and adhere to your assigned work schedule

        • Enjoy working from home and have a dedicated work space free of distractions/noise that includes a desk, chair, etc, along with the ability to hardwire your internet connection

        What We Offer: 

        • Training - You will receive virtual paid training that will set you up for success. 

        • Licensing Assistance - AAA will assist with the cost of licensing 

        • Compensation - Generous commission structure with the ability to earn commissions on every policy and product sales. (Agent average earnings $78,000)

        • Work from Home - We provide you with a computer, monitor, headset, and leads. 

        • Schedule - We are open 7 days a week (including weekends and holidays) and offer several schedule options.

        • Paid Time Off - Accrue 5.2 hours of Paid Time Off every pay period during your first 12 months - that’s 17 days in your first year! 

        • Volunteer Time - We know Heroes like to give back to their communities; we grant 24 hours of Paid Volunteer Time every year!

        • Benefits - For eligible Team Members, Medical, Dental, Vision, Life Insurance, Tuition Reimbursement, Employee Assistance Program and more!

        • 401K -  Dollar for dollar company match up to 6% of employee contributions.

        Work Environment/Physical Requirements: 

        Works in an office environment sitting at a desk, table or computer workstation for extended periods of time.  May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 100 percent of the time spent on the job involves the use of a personal computer.

        #JOR_RX

        Apply Today

        Insurance Sales Agent

        Sparks, Nevada

        We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

        At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

         

        Why work for us?

        • Compensation – Generous base plus commission pay structure with the ability to earn commission on every policy

        • Licensing Assistance – AAA will reimburse a portion of the costs of licensure

        • No Overhead Costs – W-2 structure with dedication space in a AAA NCNU branch.

        • Benefits – Medical, Dental, Vision, wellness program and more!

        • 401k Matching – $1 for $1 company match up to 6% of pay.

        • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.

        • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

         

        Summary:

        Sales Agents serve our Members by selling Property & Casualty and Roadside Assistance insurance that meets the Member’s needs.

         

        Essential Functions

        • Uses sales techniques and product knowledge to identify customer-specific needs to generate new sales, retain existing insured’s and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.

        • Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Associate’s manager.

        • Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.

        • Consistently provides all Members with a sales and service experience that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.

        • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.

        • Responds to customer inquiries and requests relating to insurance products and membership.

        • Researches and resolves customer service issues. Often assists the insured in initiating the first notice of loss on claims.

         

        Education & Experience/Licenses & Certifications

        • High school diploma or GED required. Bachelor's degree in a relevant field preferred.

        • 2 to 4 years of sales experience preferred.

        • Currently possesses, or has the ability to acquire unrestricted state issued license(s) required to place property and casualty insurance within twenty-one (21) calendar days of start date. Depending on start date,  active property and casualty license(s) may be required.

        Work Environment/Physical Requirements

        Works in an office environment sitting at a desk, table or computer workstation for extended periods of time.  May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

        #IA

        Apply Today

        Insurance Sales Agent

        Bozeman, Montana

        We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

        At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

         

        Why work for us?

        • Compensation – Generous base ($15.39 hourly base) plus commission pay structure with the ability to earn commission on every policy

        • Licensing Assistance – AAA will reimburse a portion of the costs of licensure

        • No Overhead Costs – W-2 structure with dedication space in a AAA NCNU branch.

        • Benefits – Medical, Dental, Vision, wellness program and more!

        • 401k Matching – $1 for $1 company match up to 6% of pay.

        • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.

        • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

         

        Summary:

        Sales Agents serve our Members by selling Property & Casualty and Roadside Assistance insurance that meets the Member’s needs.

         

        Essential Functions

        • Uses sales techniques and product knowledge to identify customer-specific needs to generate new sales, retain existing insured’s and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.

        • Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Associate’s manager.

        • Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.

        • Consistently provides all Members with a sales and service experience that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.

        • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.

        • Responds to customer inquiries and requests relating to insurance products and membership.

        • Researches and resolves customer service issues. Often assists the insured in initiating the first notice of loss on claims.

        Education & Experience/Licenses & Certification

        • High school diploma or GED required. Bachelor's degree in a relevant field preferred.

        • 2 to 4 years of sales experience preferred.

        • Currently possesses, or has the ability to acquire unrestricted state issued license(s) required to place property and casualty insurance within twenty-one (21) calendar days of start date. Depending on start date,  active property and casualty license(s) may be required.

        Work Environment/Physical Requirements

        Works in an office environment sitting at a desk, table or computer workstation for extended periods of time.  May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

        #IA

        Apply Today

        Intern (part-time): Visual Design

        Berkeley, California

        We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

        Summary - Visual Design Intern

        We are seeking a visual design intern to collaborate on our internal studio team at A3Ventures, the innovation lab of AAA of Northern California, Nevada and Utah. Our projects support GIG Car Share, AAA Identity Champion, AAA House Manager, AAA Smart Home, and numerous R&D programs. These ventures are all new ways that AAA NCNU is seeking to create new value for its more than 6 million Members.

        You will work on marketing campaigns, concepts and materials in digital, social and print media. We are looking for someone highly creative, passionate about design, organized and with a sharp eye for details. The ideal candidate will be a self-starter with a willingness to both collaborate and learn.

        The visual design intern will be an energetic and innovative creative problem solver who enjoys challenges. They must be able to balance creative concepting with asset production, able to work under tight deadlines as both an individual contributor and a team player, ready to work collaboratively with the creative team and digital marketing team to support a wide range of assignments.

        This is a part-time (20 hours per week) and temporary intern position.

        Please include link to online portfolio with your online application or on your resume when applying.

        Essential Duties and Responsibilities

        • Work collaboratively with marketing and creative team members to design and execute digital, social and print projects

        • Understand and interpret existing design solutions, apply AAA brand standards to formulate new and exciting work

        • Must be proactive in managing workload and getting information and assets necessary to successfully deliver high quality work

        • Work with design leads to execute high-quality, imaginative and on brand work

        • Organize and maintains digital files and other assets created and used by the creative team

        Qualifications:

        • Strong design, conceptual and executional skills

        • Enthusiastic and energetic work ethic

        • Excellent online portfolio that includes examples of digital & print design, typography and conceptual work. 

        • Illustration, photography, video and content creation skills a plus

        • Excellent organization skills: self-directed and capable of working effectively in a fast paced environment while juggling multiple projects and adhering to tight and demanding deadlines

        • Be highly proficient in Adobe Creative Suite and emerging platforms. Proficiency in Figma, Hubspot a plus, along with curiosity and willingness to learn new tools.

        • During Covid disruption, be able to work offsite with hardware and software we will provide. As work rhythms and locations start returning to normal, be able to work in person in our office in Berkeley, CA.

        Apply Today

        Long Haul Driver

        Sacramento, California

        We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

        Essential Functions
        ● Driving and operating a service vehicle (i.e. loading/towing vehicles, flat tire changes, lock-out, fuel delivery services, etc.)
        ● On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving
        ● Utilizing on-board computer, radio communications, and mapping systems
        ● Completion of daily paperwork (i.e. call-logs, battery invoices, cash receipts, etc.)
        ● Inspecting and submitting maintenance reports of company vehicles for safe and efficient operation
        ● Education and training. I.E.:  AAA Compliance Training, RPST,TSAAC, Lock-out, PSP, Battery Service Training

        Knowledge/Skills/Abilities
        ● Ability to learn new skills through training
        ● Ability to drive a manual/automatic shift vehicle
        ● Ability to ride a bicycle at a skilled level.
        ● Customer service skills and the ability to interact with a wide-range of people
        ● Basic math skills
        ● Ability to communicate effectively and a strong command of the English language
        ● Basic automotive knowledge
        ● Basic computer knowledge
        ● Bilingual communication skills

        Education & Experience / Licenses & Certification
        • High School Diploma or GED equivalent
        •  6 – 7 years Experience operating a motor vehicle with a valid driver's license
        • Vocational technical automotive training/certification or equivalent experience (preferred)
        • ASE (Automotive Service Excellence) certification(preferred)
        Work Environment/Physical Requirements
        Works outdoors at vehicle sites when servicing vehicles. Lifting and carrying tires and parts, weighing up to 50 pounds, several times a day;
        bending, kneeling and stooping as required for service calls. Works in all weather and all traffic conditions. Vehicle recovery sites may be
        wet, messy and hazardous.

        Apply Today

        Licensed Insurance Agent

        Phoenix, Arizona

        We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

        MUST LIVE IN ARIZONA

        At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members. What work could be more rewarding and meaningful than knowing you have made sure someone is taken care of when life throws a curveball?

        Being a Sales and Service Hero takes great willpower, hard work, and a commitment to meeting Member needs while ensuring regulatory compliance. 

        Essential Functions: 

        • Enjoy making  a high volume of outbound calls and emails to prospects that have expressed an interest online (internet leads) in receiving a quote from AAA

        • Proactively follow up on new insurance and roadside assistance sales, as well as marketing lists 

        • Use sales techniques and product knowledge to identify customer-specific needs, including conducting insurance reviews to identify a range of suitable products

        • Leverage tools and underwriting guidelines to assess risks and ensure compliance when recommending products and coverage needs

        • Consistently meet or exceed all sales expectations and effectively overcome objections to close the sale and tracks all leads, including following up, to close assigned leads

        • Provides a sales experience that enhances the Member’s affinity to the AAA brand and results in greater Member satisfaction and loyalty

        • High school diploma or GED required, with 1 to 3 years of sales experience in the Insurance industry and/or call center preferred. 

        • Ability to acquire the active and unrestricted state issued license(s) required to place property and casualty insurance within thirty (30) calendar days of hire. Active P&C resident license(s) preferred.

        • Be reliable to work a schedule that may include weekends/holidays and adhere to your assigned work schedule

        • Enjoy working from home and have a dedicated work space free of distractions/noise that includes a desk, chair, etc, along with the ability to hardwire your internet connection

        What We Offer: 

        • Training - You will receive virtual paid training that will set you up for success. 

        • Licensing Assistance - AAA will assist with the cost of licensing 

        • Compensation - Generous commission structure with the ability to earn commissions on every policy and product sales. (Agent average earnings $78,000)

        • Work from Home - We provide you with a computer, monitor, headset, and leads. 

        • Schedule - We are open 7 days a week (including weekends and holidays) and offer several schedule options.

        • Paid Time Off - Accrue 5.2 hours of Paid Time Off every pay period during your first 12 months - that’s 17 days in your first year! 

        • Volunteer Time - We know Heroes like to give back to their communities; we grant 24 hours of Paid Volunteer Time every year!

        • Benefits - For eligible Team Members, Medical, Dental, Vision, Life Insurance, Tuition Reimbursement, Employee Assistance Program and more!

        • 401K -  Dollar for dollar company match up to 6% of employee contributions.

        Work Environment/Physical Requirements: 

        Works in an office environment sitting at a desk, table or computer workstation for extended periods of time.  May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 100 percent of the time spent on the job involves the use of a personal computer.

        #IA

        Apply Today

        Member Experience Associate

        Missoula, Montana

        We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

        At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

        Why Work For Us?

        • Great Pay – Paid training and competitive hourly base + incentives.

        • Benefits – Medical, Dental, Vision, wellness program and more!

        • 401k Matching – $1 for $1 company match up to 6% of pay.

        • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.

        • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

        Summary:

        The Member Experience Associate acts in a service and sales capacity, responsible for providing caring, outstanding Member service with heart while actively promoting cross sales referrals, sales and branch promotions.

        Essential Functions

        • Performs routine sales, service and operational functions for AAA Members including; DMV, cashiering, auto travel, notary and insurance sales support, with expectations for maintaining required standards, policies and procedures.
        • Understands and actively promotes products and services to achieve individual goals in support of meeting organization goals and objectives.
        • Overcomes obstacles that create barriers to Team Member or branch efforts and identifies process improvement opportunities and proposes solutions.
        • Acts as an agent for change while promoting AAA’s guiding principles and core values.

        Knowledge/Skills/Abilities

        • Demonstrates sales and service skills. Able to effectively interact, face-to-face, with new, prospective and existing Members.
        • Accuracy and comfort handling money, making change, balancing cash drawer.
        • Good computer skills, proficient in both reading and basic arithmetic.
        • Good written and verbal communication skills in person and over the phone.
        • Ability to multitask in response to requests, requirements and Member/Team Member expectations. Ability to accept feedback and correct course as necessary.

        Education & Experience / Licenses & Certification

        • High school diploma or GED required.
        • Two years sales or customer service experience.
        • Experience working with sales and service standards and goals.
        • Current & valid Driver's License with clean history may be required.
        • Bonding and fingerprinting may be required.
        • P&C Licensing may be required.

        Work Environment/Physical Requirements

        • Works in a variety of office environments where standing, walking or sitting at a desk, table or computer workstation may be required for extended periods of time.
        • May travel by car, plane or other form of transportation to attend business meetings or conferences.
        • May be required to work in one or more locations in a defined service area. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

        #MEA

        Apply Today

        Insurance Sales Agent

        Chandler, Arizona

        We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

        At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

         

        Why work for us?

        • Compensation – Generous base plus commission pay structure with the ability to earn commission on every policy

        • Licensing Assistance – AAA will reimburse a portion of the costs of licensure

        • No Overhead Costs – W-2 structure with dedication space in a AAA NCNU branch.

        • Benefits – Medical, Dental, Vision, wellness program and more!

        • 401k Matching – $1 for $1 company match up to 6% of pay.

        • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.

        • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

         

        Summary:

        Sales Agents serve our Members by selling Property & Casualty and Roadside Assistance insurance that meets the Member’s needs.

         

        Essential Functions

        • Uses sales techniques and product knowledge to identify customer-specific needs to generate new sales, retain existing insured’s and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.

        • Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Associate’s manager.

        • Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.

        • Consistently provides all Members with a sales and service experience that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.

        • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.

        • Responds to customer inquiries and requests relating to insurance products and membership.

        • Researches and resolves customer service issues. Often assists the insured in initiating the first notice of loss on claims.

         

        Education & Experience/Licenses & Certifications

        • High school diploma or GED required. Bachelor's degree in a relevant field preferred.

        • 2 to 4 years of sales experience preferred.

        • Currently possesses, or has the ability to acquire unrestricted state issued license(s) required to place property and casualty insurance within twenty-one (21) calendar days of start date. Depending on start date,  active property and casualty license(s) may be required.

        Work Environment/Physical Requirements

        Works in an office environment sitting at a desk, table or computer workstation for extended periods of time.  May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

        #IA

        Apply Today

        AAA Tow Truck Driver

        Tucson, Arizona

        We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

        We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

        At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members. ​

        Why work for us?

        • Great Pay – $16.15/hour

        • Bonus- Generous Monthly Incentive bonus

        • Training – You’ll attend a thorough, comprehensive, training program

        • Benefits – Medical, Dental, Vision, wellness program and more!

        • 401k Matching – $1 for $1 company match up to 6% of pay

        • Paid Time Off – Ten hours per month, ten holidays annually, and 24 hours per year earmarked for volunteer activities

        • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

        • ​Advance opportunities and more!

         

        What our Roadside Service Technicians do:

        • Driving and operating a service vehicle (i.e. loading/towing vehicles, flat tire changes, lock-out, fuel delivery services, etc.)

        • On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving

        • Utilizing on-board computer, radio communications, and mapping systems

        • Completion of daily paperwork (i.e. call-logs, battery invoices, cash receipts, etc.)

        • Inspecting and submitting maintenance reports of company vehicles for safe and efficient operation

        • Education and training. I.E.: AAA Compliance Training, RPST,TSAAC, Lock-out, PSP, Battery Service Training

         

        Education & Experience/Licenses & Certification

        • Must be at least 21 years of age to operate AAA vehicles

        • Must have open shift availability

        • Ability to drive a manual/automatic shift vehicle

        • Customer service skills and the ability to interact with a wide-range of people

        • Basic math skills

        • Basic automotive/mechanic knowledge and experience operating a motor vehicle with a valid driver’s license

        • Basic computer knowledge

        Work Environment/Physical Requirements:

        Works outdoors at vehicle sites when servicing vehicles. Lifting and carrying tires and parts, weighing up to 50 pounds, several times a day; bending, kneeling and stooping as required for service calls. Works in all weather and all traffic conditions. Vehicle recovery sites may be wet, messy and hazardous.

        Service Providers are required to provide a photograph for identification purposes. If needed for identification purposes, a photograph may be obtained after an offer of employment is made and accepted.   

         

        **Please note that you will be asked to complete a candidate assessment following your application, via email. Your application will not be considered until the assessment has been completed.**

        We’ll value your skills and experience. We’re building a performance organization with heart and developing a pipeline of tomorrow’s leaders. Your work will be enhanced with training opportunities, a mentoring program and our Promote-from-within philosophy. We celebrate our diversity and leverage the power of many minds.

        #E

        Apply Today

        AAA Sales Agent

        Bozeman, Montana

        We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

        At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

         

        Why work for us?

        • Compensation – Generous base ($15.39 hourly base) plus commission pay structure with the ability to earn commission on every policy

        • Licensing Assistance – AAA will reimburse a portion of the costs of licensure

        • No Overhead Costs – W-2 structure with dedication space in a AAA NCNU branch.

        • Benefits – Medical, Dental, Vision, wellness program and more!

        • 401k Matching – $1 for $1 company match up to 6% of pay.

        • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.

        • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

         

        Summary:

        Sales Agents serve our Members by selling Property & Casualty and Roadside Assistance insurance that meets the Member’s needs.

         

        Essential Functions

        • Uses sales techniques and product knowledge to identify customer-specific needs to generate new sales, retain existing insured’s and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.

        • Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Associate’s manager.

        • Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.

        • Consistently provides all Members with a sales and service experience that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.

        • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.

        • Responds to customer inquiries and requests relating to insurance products and membership.

        • Researches and resolves customer service issues. Often assists the insured in initiating the first notice of loss on claims.

        Education & Experience/Licenses & Certification

        • High school diploma or GED required. Bachelor's degree in a relevant field preferred.

        • 2 to 4 years of sales experience preferred.

        • Currently possesses, or has the ability to acquire unrestricted state issued license(s) required to place property and casualty insurance within twenty-one (21) calendar days of start date. Depending on start date,  active property and casualty license(s) may be required.

        Work Environment/Physical Requirements

        Works in an office environment sitting at a desk, table or computer workstation for extended periods of time.  May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

        #MOR

        Apply Today

        Accounting Service Associate

        Phoenix, Arizona

        We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

        At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

        Why Work For Us?

        • Great Pay -  with the opportunity for increases when performance skill blocks are achieved

        • Benefits – Medical, Dental, Vision, wellness program and more!

        • 401k Matching – $1 for $1 company match up to 6% of pay

        • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan

        • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities

        • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

        Summary:

        Accounting Services Associates are responsible for a variety of payment related tasks; verifying billing, ensuring compliance with company policies, identifying and correcting questionable entries of moderate complexity.  

        Essential Functions:

        • Identifies items for adjustments, provides data for the verification of internal consistency, completeness and mathematical accuracy of moderately complex account documents; makes adjustments as needed. 
        • Processes corrections and cancellations within system application and ensures proper authorization.
        • Receives, logs and posts financial data to manual and computerized systems.  Ensures revenues/payments are accounted for and posted according to established internal procedures and customer policy.
        • Researches and resolves any issues with discrepancies in payments, follows up on delinquent transactions.
        • Provides information to internal or external contacts on financial activities and records of moderate complexity.
        • Assures documents being processed are included in the appropriate accounting period or batch cycle.
        • Analyzes and audits various accounts of moderate complexity and volume.

        Knowledge/Skills/Abilities:

        • Strong organizational skills to handle multiple priorities, while maintaining attention to detail
        • Knowledge of business, accounting or commercial protocols and procedures
        • Interpersonal skills and ability to interact with others in a professional and diplomatic manner, both verbally and in writing
        • Sound mathematical and analytical skills
        • PC skills including knowledge of spreadsheet and word processing applications

        Education & Experience / Licenses & Certification:

        • 1-3 years relevant experience and  training
        • 2-4 years previous relevant work experience
        • High school diploma or GED
        • Associate or Bachelor's degree in related area (preferred)

        Apply Today

        Insurance Sales Agent

        Peoria, Arizona

        We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

        At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

         

        Why work for us?

        • Compensation – Generous base plus commission pay structure with the ability to earn commission on every policy

        • Licensing Assistance – AAA will reimburse a portion of the costs of licensure

        • No Overhead Costs – W-2 structure with dedication space in a AAA Arizona branch.

        • Benefits – Medical, Dental, Vision, wellness program and more!

        • 401k Matching – $1 for $1 company match up to 6% of pay.

        • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.

        • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

         

        Summary:

        Sales Agents serve our Members by selling Property & Casualty and Roadside Assistance insurance that meets the Member’s needs.

         

        Essential Functions

        • Uses sales techniques and product knowledge to identify customer-specific needs to generate new sales, retain existing insured’s and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.

        • Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Associate’s manager.

        • Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.

        • Consistently provides all Members with a sales and service experience that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.

        • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.

        • Responds to customer inquiries and requests relating to insurance products and membership.

        • Researches and resolves customer service issues. Often assists the insured in initiating the first notice of loss on claims.

         

        Education & Experience/Licenses & Certifications

        • High school diploma or GED required. Bachelor's degree in a relevant field preferred.

        • 2 to 4 years of sales experience preferred.

        • Currently possesses, or has the ability to acquire unrestricted state issued license(s) required to place property and casualty insurance within twenty-one (21) calendar days of start date. Depending on start date,  active property and casualty license(s) may be required.

        Work Environment/Physical Requirements

        Works in an office environment sitting at a desk, table or computer workstation for extended periods of time.  May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

        #IA

        Apply Today

        Sales Tax Accounting Analyst

        Walnut Creek, California

        We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

        At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

        Why Work For Us?

        • Benefits – Medical, Dental, Vision, wellness program and more!

        • 401k Matching – $1 for $1 company match up to 6% of pay

        • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan

        • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities

        • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

        Job Summary:

        Our Sales Tax Accounting Analyst is responsible for sales tax compliance and return preparation, including applicable research related to specific sales tax compliance issues.

        Essential Duties

        • Prepare monthly, quarterly and annual sales tax returns and ensure all sales tax returns are filed in a timely manner.

        • Assist with documentation for sales tax inquiries and research and respond to sales tax and other tax related notices.

        • Research sales tax issues and sales taxability for potential new business lines.

        • Retrieve information for sales tax exams.

        • Reconcile sales tax general ledger accounts and book related and respective journal entries.

        • Ensures sales tax exemptions are reviewed and establish internal policies and record retention procedures regarding sales tax exempt transactions.

        • Renews and files various city and county business licenses, as needed.

        • Assist with insurance certificates, as needed.

        • May assist with requests from other departments, business lines and entities as needed with tax issues.

        • Responsible for maintaining sales tax accruals and accurate month-end balance sheet account reconciliations.

        • Perform other related duties and special projects as assigned or required.

        Knowledge and Skills

        • General accounting knowledge, specifically account reconciliation

        • Experience with multi-state sales tax, preferred

        • Strong Excel skills (Pivot Tables, V-Lookup and other advanced functions)

        • Strong communication skills - both written and oral

        • Strong analytical, research and organizational skills

        • Good time management skills and ability to complete multiple tasks with accuracy

        • Detail-oriented with proven record of confidentiality and discretion with critical information.

        • Sound decision maker and strong work ethic.

        • Experience dealing with government employees and agencies preferred.

        Education and Experience

        • Bachelor's degree in accounting, finance or a closely related field.

        • 2 - 4 years of multi-state sales tax accounting experience.

        #LI_RX

        #VIC_RX

        Apply Today

        Master Automotive Technician - $5,000 Sign on Bonus

        San Jose, California

        We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

        Why Work With Us!

        • Master Tech Sign On Bonus $5,000
        • Exceptional benefits within 30 days of hire, with employer contribution to Medical/Dental/Vision premiums
        • 401K Matching $1 to $1 up to 6% annually
        • Paid Training
        • Opportunity for advancement
        • Tuition reimbursement for automotive education and ASE Certifications
        • 15 Paid Days off (20 after 1 year) + 9 paid holidays, some Saturdays and no Sundays for a true work life balance
        • Clean well equipped shops with consistent car count
        • Free AAA Membership and numerous employee discounts

        Job Responsibilities:

        • Performs work that is indicated on Approved Repair Orders.
        • Performs only needed and or customer requested services on vehicles. 
        • Performs all repairs according to MAP (Motorist Assurance Program), OEM (Original Equipment Manufacturers) or accepted industry standard procedures
        • Assures all repairs are for the benefit of the member/customer. 
        • Test drives all vehicles when practical for any/all performance or drivability concerns before performing work
          • Exception: when unsafe or vehicle not drivable
          • Retest drives after repairs completed to verify that repair solved defined problems
        • Maintains clean and safe work environment; cleans spills and debris immediately to reduce hazards
        • Maintain company provided equipment and machinery
        • Follows company and industry safety rules and regulations
        • Reports all unsafe conditions to supervisor including but not limited to lifts, overhead doors, and equipment
        • Attends all required training, seeks additional training to maintain and increase effectiveness
        • Keeps up to date on industry trends and repair procedures. 
        • Attends and successfully completes at least 24 hours of continuing auto repair training per year sponsored and/or provided by the club. 
        • Maintains customer vehicles in regard to cleanliness and does not tune or otherwise adjust any controls within the vehicle.
        • Verifies as soon as practicable that parts ordered for the vehicle assigned to them are correct.
        • Performs digital inspection and documents to their full potential. Notates all pertinent information into the shop inspection or management system, attaches all photos or videos to illustrate repairs or needs to the inspection. 
        • Assures all comeback related repairs are prioritized as directed by manager or lead. 
        • Communicates effectively as necessary with manager, service advisors and other technicians to contribute to the overall performance of the location 
        • Responsible for the safety and accuracy of all repairs made and or systems inspected to assure vehicle is as safe or more safe condition as was prior to work commencing
        • Performs other related duties as assigned.
        • Note: May require travel to different locations on an as needed basis

        Knowledge/Skills/Abilities

        • Effective verbal and written communication skills in the language(s) required for the role, as justified for business necessity
        • Effective organization, interpersonal and negotiation skills
        • Ability to work scheduled hours as necessitated by business need
        • Math and computer skills with experience using software applications including word processing, browsers, and email
        • Member service focus
        • Ability to drive vehicles equipped with manual transmission
        • Knowledge of equipment/tool operation and diagnostic/repair procedures
        • Maintains 100% productivity as measured by dividing hours worked by labor hours flagged

        Education & Experience/ Licenses & Certifications

        • High School diploma or equivalent certification (GED)
        • Valid driver license and acceptable driving record
        • At least four  years experience as an automobile technician 
        • ASE Master Tech with L1 certification level or equivalent OEM certifications and fulfills ASE requirement within one year of hire. .
        • Smog Repair and Testing Certification preferred (CA only)

        Work Environment/Physical Requirements

        • Ability to lift and or carry up to 50lbs
        • Standing, bending, kneeling, pushing, reaching, lifting, climbing ladders
        • Exposure to loud noises

        Apply Today

        Support Services/ Shuttle Driver-Customer Service

        Gilbert, Arizona

        We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

        Why Work With Us:
        • Exceptional benefits within 30 days of hire, with employer contribution to Medical/Dental/Vision premiums
        • 401K Matching $1 to $1 up to 6% annually
        • Opportunity for advancement
        • 15 Paid Days off (20 after 1 year) + 9 paid holidays, some Saturdays and no Sundays
        • Clean well equipped shops with consistent car count
        • Free AAA Membership and numerous employee discounts

         

        Essential Functions

         

        • Maintain proper levels of member/customer satisfaction.

        • Answer telephones and assist customers with booking appointments and general service questions.

        • Route customers to the proper staff member for more technical questions.

        • Assist with invoicing and processing payments for customers.

        • Assist with entering supplier invoices into the shop management software.

        • Assist the General Manager with physical inventories

        • Assist management with coordinating and holding employee meetings.

        • Assist Service Advisors and General Manager with various administrative duties – filing, mail processing, supply ordering, daily closing, etc.

        • Maintain a clean and safe working environment. Keep the parking area and the interior sales and service area of the facility neat and clean on a daily basis.

         

        Knowledge/Skills/Abilities 

         

        • Good written verbal communication, ability to take direction well

        • Bilingual communication skills (preferred)

        • Basic Mathematical skills

         

        Education & Experience/Licenses & Certification

        • Two (2) years of experience in a customer contact role

        Work Environment/Physical Requirements

        Lifting and carrying parts, weighing up to 25 pounds, possibly several times a day; Some exposure to loud noises every day for up to 30 minutes at a time from air tools and auto repair equipment. A percent of time is spent traveling by car to pick up parts and customers. Long periods of time on their feet.

        Apply Today

        General Service Technician/Lube Tech

        Elk Grove, California

        We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

        Why Work With Us:

        • Exceptional benefits within 30 days of hire, with employer contribution to medical/Dental/Vision premiums
        • 401K Matching $1 to $1 up to 6% annually
        • Annual Bonus
        • 15 Paid Days off (20 days after 1 year) + 9 paid holidays, some Saturdays and no Sundays
        • Opportunities for growth
        • Tuition reimbursement for automotive education and ASE Certifications
        • Clean well equipped shops with state of the art equipment and consistent car count
        • A free AAA Membership and numerous employee discounts

        Job Responsibilities:

        • Performs oil changes and lubrication service for member and nonmember vehicles.

        • Performs tire repairs and installation service for member and nonmember vehicles.

        • Performs other minor repairs as assigned by Lead Tech or Service Advisor, according to their abilities.

        • Assist upper level technicians as needed and for experience.

        • Test drives vehicles when practical for any/all performance or drivability concerns before performing work

          • Exception: when unsafe or vehicle not drivable

          • Retest drives after repairs completed to verify that repair solved defined problems

        • Maintains clean and safe work environment; cleans spills and debris immediately to reduce hazards

        • Maintain company provided equipment and machinery

        • Follows company and industry safety rules and regulations

        • Reports all unsafe conditions to supervisor including but not limited to lifts, overhead doors, and equipment

        • Attends all required training, seeks additional training to maintain and increase effectiveness

        • Keeps up to date on industry trends and repair procedures. 

        • Attends and successfully completes at least 12 hours of continuing auto repair training per year sponsored and/or provided by the club. 

        • Maintains customer vehicles in regard to cleanliness and does not tune or otherwise adjust any controls within the vehicle.

        • Verifies as soon as practicable that parts ordered for the vehicle assigned to them are correct.

        • Performs all repairs according to MAP (Motorist Assurance Program), OEM (Original Equipment Manufacturers) or accepted industry standard.

        • Performs digital inspection and documents to their full potential. Notates all pertinent information into the shop inspection or management system, attaches all photos or videos to illustrate repairs or needs to the inspection. 

        • Assures all comeback related repairs are prioritized as directed by manager or lead. 

        • Communicates effectively as necessary with manager, service advisors and other technicians to contribute to the overall performance of the location 

        • Responsible for the safety and accuracy of all repairs made and or systems inspected to assure vehicle is as safe or more safe condition as was prior to work commencing

        • Performs other related duties as assigned.

        • Note: May require travel to different locations on an as needed basis


         

        Knowledge/Skills/Abilities

        • Effective verbal and written communication skills in the language(s) required for the role, as justified for business necessity

        • Effective organization, interpersonal and negotiation skills

        • Ability to work scheduled hours as necessitated by business need

        • Math and computer skills with experience using software applications including word processing, spreadsheets, browsers, and email

        • Member service focus

        • Automotive/mechanical background

        • Ability to drive vehicles equipped with manual transmission

        • Knowledge of equipment/tool operation and diagnostic/repair procedures

        • Maintains 20% productivity measured by hours worked/hours flagged


         

        Education & Experience/ Licenses & Certifications

        • High School diploma or equivalent certification (GED)

        • Valid driver license and acceptable driving record

        • Six months experience in general repair, lube services and or tire shop

        Work Environment/Physical Requirements

        • Ability to lift and or carry up to 50lbs

        • Standing, bending, kneeling, pushing, reaching, lifting, climbing ladders

        • Exposure to loud noises

        Apply Today

        Customer Service Representative - Must Live in Utah

        Clearfield, Utah

        We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

        MUST LIVE IN UTAH

        At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members. ​.

        Why work for us?

        • Great Pay – $13.50/hour with the ability to increase to $15.12 with performance based skill block increases

        • Commission - ability to earn commission on each sell

        • Training – You’ll attend a thorough, comprehensive  training program

        • Benefits – Medical, Dental, Vision, wellness program and more!

        • 401k Matching – $1 for $1 company match up to 6% of pay

        • Paid Time Off

        •  24 hours per year earmarked for volunteer activities

        • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

        Summary

        Sales Associates serve our Members by selling and servicing memberships. Sales Associates thoughtfully assist our Members to acquire, maintain and make the most of their membership in AAA.

        Essential Functions

        • Uses sales techniques and product knowledge to identify customer-specific needs to generate new sales to prospective and current Members. Effectively overcomes objections to close the sale.
        • Consistently provides a service experience that enhances the Member’s affinity to the AAA brand and results in greater Member satisfaction and loyalty.

        Knowledge/Skills/Abilities

        • Possesses sales skills effectively employed in the tracking, following up on and closing of assigned leads.
        • Knowledge of desktop systems including but not limited to Microsoft Office software applications.

        Education & Experience/Licenses & Certification

        • High school diploma or GED required.

        **Please note that you will be asked to complete a candidate assessment following your application, via email. Your application will not be considered until the assessment has been completed.** 

        #JOR_RX

        Apply Today

        Certified Auto Technician $5,000 Sign on Bonus

        Tucson, Arizona

        We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

        Why Work With Us:

        • Certified Technician Sign on Bonus $5,000
        • Great Pay – $40K to $130K DOE
        • Exceptional benefits within 30 days of hire, with employer contribution to medical/Dental/Vision premiums
        • 401K Matching $1 to $1 up to 6% annually
        • 15 Paid Days off (20 after 1 year) + 9 paid holidays for a great work/life balance, some Saturdays and no Sundays
        • Tuition reimbursement for ASE Certifications
        • Paid Training
        • State of the art equipment
        • Clean well equipped shops with consistent car count
        • A free AAA Membership and numerous employee discounts

        What You'll Do.

        • Successfully complete automotive service and repair work qualified to perform.  Perform work according to safety guidelines.  Complete vehicle inspection form and vehicle diagnostic form and submit to service advisor.  Complete documentation of repair work completed.

        • Advises service advisor of change in a vehicles status. Inspect vehicles for additional needed repairs or maintenance and recommend them to the service advisors for sale to customers.

        • Responsible to maintain a safe and clean work area.  Participate in ongoing training as assigned by management. Study technical bulletins, industry magazines, and technical websites. 

        What You've Done.

        • 3-5 years automotive repair experience 

        • 2+ ASE Certifications required or equivalent experience.

        • Valid Arizona driver’s license and current 39 month driving record. 

        • Candidates will be considered if certifications have expired within the last 2 years. 

        • Candidate will be required to re-certify in at least 2 areas at the next testing cycle as a condition of employment. 

        PHYSICAL DEMANDS: 

        Required by the Americans with Disabilities Act (ADA).

        The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk and hear, required to sit, occasionally required to stand and walk; use and to finger, handle, or feel; and reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, peripheral vision and the ability to focus. Identify specific hazards as necessary (use of chemicals, equipment, driving).

        May be exposed to chemicals, pneumatic air, electrical, lifting, tripping and/or falling, drives member and/or company vehicle.


         

        Apply Today

        Commercial Insurance Agent

        Phoenix, Arizona

        We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

        At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

        Essential Functions

        • Responsible to quote and write personal and commercial lines insurance including, auto, homeowner, life, health, business owners and worker’s compensation.   
        • Prospect within the community to develop new insurance business and create brand presence. Prospect from various resources
        • Required to meeting or exceed sales goals set by management Provide customer service to insurance clients.
        • Employees are required to support the lead generation initiative by providing qualified leads to other business lines of AAA Arizona that include Travel, Insurance, Automotive and Financial.   
        • Maintain records, logs and files according to department and club guidelines. Demonstrate thorough and competent skills in both industry and Club computerized systems.
        • May perform other duties as assigned.

        Education & Experience/Licenses & Certification

        • High School Diploma or GED required
        • 1-3 years related experience
        • Valid Arizona Property and Casualty Insurance License
        • Valid Arizona driver's license
        • A minimum of six months’ experience in a fast paced, multi-task work environment selling P&C lines of business.

        PHYSICAL DEMANDS: Required by the Americans with Disabilities Act (ADA)


        The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions o this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


        While performing the duties of this job, the employee is regularly required to talk and hear, required to sit, occasionally required to stand and walk; use and to finger, handle, or feel; and reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, peripheral vision and the ability to focus. Operate personal or company vehicle as a requirement of position

        #JOR_RX

        #RIN

        Apply Today

        Automotive Technician - $5,000 Sign On Bonus

        Phoenix, Arizona

        We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

        Why Work With Us:

        Check out the benefits!

        • $5,000 Sign On Bonus
        • No Manufacturer Warranty or Recall work
        • State of the art equipment
        • Paid training with opportunities for growth
        • Tuition reimbursement for automotive education and ASE Certifications
        • Clean well equipped shops with consistent car count
        • Exceptional benefits within 30 days of hire, with employer contribution to medical/Dental/Vision premiums
        • 401K Matching $1 to $1 up to 6% annually
        • 15 Paid Days off (20 after 1 year) + 9 paid holidays, some Saturdays and no Sundays
        • A free AAA Membership and numerous employee discounts

        Job Responsibilities:

        • Performs work that is indicated on Approved Repair Orders.

        • Performs only needed and or customer requested services on vehicles. 

        • Performs all repairs according to MAP (Motorist Assurance Program), OEM (Original Equipment Manufacturers) or accepted industry standard procedures

        • Assures all repairs are for the benefit of the member/customer. 

        • Test drives all vehicles when practical for any/all performance or drivability concerns before performing work

          • Exception: when unsafe or vehicle not drivable

          • Retest drives after repairs completed to verify that repair solved defined problems

        • Maintains clean and safe work environment; cleans spills and debris immediately to reduce hazards

        • Maintain company provided equipment and machinery

        • Follows company and industry safety rules and regulations

        • Reports all unsafe conditions to supervisor including but not limited to lifts, overhead doors, and equipment

        • Attends all required training, seeks additional training to maintain and increase effectiveness

        • Keeps up to date on industry trends and repair procedures. 

        • Attends and successfully completes at least 24 hours of continuing auto repair training per year sponsored and/or provided by the club. 

        • Maintains customer vehicles in regard to cleanliness and does not tune or otherwise adjust any controls within the vehicle.

        • Verifies as soon as practicable that parts ordered for the vehicle assigned to them are correct.

        • Performs digital inspection and documents to their full potential. Notates all pertinent information into the shop inspection or management system, attaches all photos or videos to illustrate repairs or needs to the inspection. 

        • Assures all comeback related repairs are prioritized as directed by manager or lead. 

        • Communicates effectively as necessary with manager, service advisors and other technicians to contribute to the overall performance of the location 

        • Responsible for the safety and accuracy of all repairs made and or systems inspected to assure vehicle is as safe or more safe condition as was prior to work commencing

        • Performs other related duties as assigned.

        • Note: May require travel to different locations on an as needed basis

        Knowledge/Skills/Abilities

        • Effective verbal and written communication skills in the language(s) required for the role, as justified for business necessity

        • Effective organization, interpersonal and negotiation skills

        • Ability to work scheduled hours as necessitated by business need

        • Math and computer skills with experience using software applications including word processing, browsers, and email

        • Member service focus

        • Ability to drive vehicles equipped with manual transmission

        • Knowledge of equipment/tool operation and diagnostic/repair procedures

        • Maintains 100% productivity as measured by dividing hours worked by labor hours flagged

        Education & Experience/ Licenses & Certifications

        • High School diploma or equivalent certification (GED)

        • Valid driver license and acceptable driving record

        • At least four  years experience as an automobile technician 

        • ASE Master Tech with L1 certification Preferred

        Work Environment/Physical Requirements

        • Ability to lift and or carry up to 50lbs

        • Standing, bending, kneeling, pushing, reaching, lifting, climbing ladders

        • Exposure to loud noises

        Apply Today

        Automotive Technician II - $5,000 Sign on Bonus

        Chandler, Arizona

        We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

        Why Work With Us:

        Check out the benefits!

        • $5,000 Sign On Bonus
        • State of the art equipment
        • Paid training with opportunities for growth
        • Tuition reimbursement for automotive education and ASE Certifications
        • Clean well equipped shops with consistent car count
        • Exceptional benefits within 30 days of hire, with employer contribution to medical/Dental/Vision premiums
        • 401K Matching $1 to $1 up to 6% annually
        • 15 Paid Days off (20 after 1 year) + 9 paid holidays, some Saturdays and no Sundays
        • A free AAA Membership and numerous employee discounts

        Job Responsibilities:

        • Performs work that is indicated on Approved Repair Orders.

        • Performs only needed and or customer requested services on vehicles. 

        • Performs all repairs according to MAP (Motorist Assurance Program), OEM (Original Equipment Manufacturers) or accepted industry standard procedures

        • Assures all repairs are for the benefit of the member/customer. 

        • Test drives all vehicles when practical for any/all performance or drivability concerns before performing work

          • Exception: when unsafe or vehicle not drivable

          • Retest drives after repairs completed to verify that repair solved defined problems

        • Maintains clean and safe work environment; cleans spills and debris immediately to reduce hazards

        • Maintain company provided equipment and machinery

        • Follows company and industry safety rules and regulations

        • Reports all unsafe conditions to supervisor including but not limited to lifts, overhead doors, and equipment

        • Attends all required training, seeks additional training to maintain and increase effectiveness

        • Keeps up to date on industry trends and repair procedures. 

        • Attends and successfully completes at least 24 hours of continuing auto repair training per year sponsored and/or provided by the club. 

        • Maintains customer vehicles in regard to cleanliness and does not tune or otherwise adjust any controls within the vehicle.

        • Verifies as soon as practicable that parts ordered for the vehicle assigned to them are correct.

        • Performs digital inspection and documents to their full potential. Notates all pertinent information into the shop inspection or management system, attaches all photos or videos to illustrate repairs or needs to the inspection. 

        • Assures all comeback related repairs are prioritized as directed by manager or lead. 

        • Communicates effectively as necessary with manager, service advisors and other technicians to contribute to the overall performance of the location 

        • Responsible for the safety and accuracy of all repairs made and or systems inspected to assure vehicle is as safe or more safe condition as was prior to work commencing

        • Performs other related duties as assigned.

        • Note: May require travel to different locations on an as needed basis

        Knowledge/Skills/Abilities

        • Effective verbal and written communication skills in the language(s) required for the role, as justified for business necessity

        • Effective organization, interpersonal and negotiation skills

        • Ability to work scheduled hours as necessitated by business need

        • Math and computer skills with experience using software applications including word processing, browsers, and email

        • Member service focus

        • Ability to drive vehicles equipped with manual transmission

        • Knowledge of equipment/tool operation and diagnostic/repair procedures

        • Maintains 100% productivity as measured by dividing hours worked by labor hours flagged

        Education & Experience/ Licenses & Certifications

        • High School diploma or equivalent certification (GED)

        • Valid driver license and acceptable driving record

        • At least four  years experience as an automobile technician 

        • ASE Master Tech with L1 certification Preferred

        Work Environment/Physical Requirements

        • Ability to lift and or carry up to 50lbs

        • Standing, bending, kneeling, pushing, reaching, lifting, climbing ladders

        • Exposure to loud noises

        #AUTO

        Apply Today

        Batter/Light Service Drivers Needed

        ,

        We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

        At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.


         

        Why Work For Us?

        • Great Pay - with the opportunity for increases when performance skill blocks are achieved

        • Training – You’ll attend a thorough, comprehensive, training program

        • Benefits – Medical, Dental, Vision, wellness program and more!

        • 401k Matching – $1 for $1 company match up to 6% of pay

        • Monthly bonus potential

        • Paid Time Off- Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities

        • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

        Essential Functions

        • Driving and operating a service vehicle (i.e. flat tire changes, lock-out, fuel delivery services, etc.)

        • On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving

        • Leverages sales skills for offering products and services from AAA to member during service interaction

        • Utilizing on-board computer, radio communications, and mapping systems

        • Completion of daily paperwork (i.e. call-logs, battery invoices, cash receipts, etc.)

        ​Knowledge/Skills/Abilities 

        • Clear and proficient verbal and written communication even under pressure

        • Common knowledge of vehicle components and the common reasons for vehicle failure

        • Demonstrates problem solving and listening skills to evaluate member safety as well as the ability to discern safety issues and respond appropriately

        • Ability to drive a manual/automatic shift vehicle

        Education & Experience/Licenses & Certification

        • Two (2) years of experience in a customer contact role

        • Education and training. I.E.: AAA Compliance Training, RPST, TSAAC, Lock-out, PSP, Battery Service Training

        • Vocational technical automotive training/certification or equivalent experience (preferred)

        • ASE (Automotive Service Excellence) certification(preferred)


         

        Work Environment/Physical Requirements

        Works outdoors at vehicle sites when servicing vehicles. Lifting and carrying tires and parts, weighing up to 50 pounds, several times a day; bending, kneeling and stooping as required for service calls. Works in all weather and all traffic conditions. Vehicle recovery sites may be wet, messy and hazardous.  Service Providers are required to provide a photograph for identification purposes.

        #ERS

        Apply Today

        Automotive Technician II - $5,000 Sign On Bonus

        Goodyear, Arizona

        We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

        Why Work With Us:

        • Sign On Bonus $5,000
        • Great Pay – $40K to $130K DOE
        • State of the art equipment
        • Paid training with opportunities for growth
        • Tuition reimbursement for automotive education and ASE Certifications
        • Clean well equipped shops with consistent car count
        • Exceptional benefits within 30 days of hire, with employer contribution to medical/Dental/Vision premiums
        • 401K Matching $1 to $1 up to 6% annually
        • 15 Paid Days off (20 after 1 year) + 9 paid holidays for a great work/life balance, some Saturdays and no Sundays
        • A free AAA Membership and numerous employee discounts

        Job Responsibilities:

        • Performs work that is indicated on Approved Repair Orders.

        • Performs only needed and or customer requested services on vehicles. 

        • Performs all repairs according to MAP (Motorist Assurance Program), OEM (Original Equipment Manufacturers) or accepted industry standard procedures

        • Assures all repairs are for the benefit of the member/customer. 

        • Test drives all vehicles when practical for any/all performance or drivability concerns before performing work

          • Exception: when unsafe or vehicle not drivable

          • Retest drives after repairs completed to verify that repair solved defined problems

        • Maintains clean and safe work environment; cleans spills and debris immediately to reduce hazards

        • Maintain company provided equipment and machinery

        • Follows company and industry safety rules and regulations

        • Reports all unsafe conditions to supervisor including but not limited to lifts, overhead doors, and equipment

        • Attends all required training, seeks additional training to maintain and increase effectiveness

        • Keeps up to date on industry trends and repair procedures. 

        • Attends and successfully completes at least 24 hours of continuing auto repair training per year sponsored and/or provided by the club. 

        • Maintains customer vehicles in regard to cleanliness and does not tune or otherwise adjust any controls within the vehicle.

        • Verifies as soon as practicable that parts ordered for the vehicle assigned to them are correct.

        • Performs digital inspection and documents to their full potential. Notates all pertinent information into the shop inspection or management system, attaches all photos or videos to illustrate repairs or needs to the inspection. 

        • Assures all comeback related repairs are prioritized as directed by manager or lead. 

        • Communicates effectively as necessary with manager, service advisors and other technicians to contribute to the overall performance of the location 

        • Responsible for the safety and accuracy of all repairs made and or systems inspected to assure vehicle is as safe or more safe condition as was prior to work commencing

        • Performs other related duties as assigned.

        • Note: May require travel to different locations on an as needed basis

        Knowledge/Skills/Abilities

        • Effective verbal and written communication skills in the language(s) required for the role, as justified for business necessity

        • Effective organization, interpersonal and negotiation skills

        • Ability to work scheduled hours as necessitated by business need

        • Math and computer skills with experience using software applications including word processing, browsers, and email

        • Member service focus

        • Ability to drive vehicles equipped with manual transmission

        • Knowledge of equipment/tool operation and diagnostic/repair procedures

        • Maintains 100% productivity as measured by dividing hours worked by labor hours flagged

        Education & Experience/ Licenses & Certifications

        • High School diploma or equivalent certification (GED)

        • Valid driver license and acceptable driving record

        • At least four  years experience as an automobile technician 

        • ASE Master Tech with L1 certification level or equivalent OEM certifications and fulfills ASE requirement within one year of hire. .

        • Smog Repair and Testing Certification preferred (CA only)

        Work Environment/Physical Requirements

        • Ability to lift and or carry up to 50lbs

        • Standing, bending, kneeling, pushing, reaching, lifting, climbing ladders

        • Exposure to loud noises

        Apply Today

        General Service Technician/Lube Technician

        Goodyear, Arizona

        We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

        Why Work With Us!

        • Exceptional benefits within 30 days of hire, with employer contribution to Medical/Dental/Vision premiums
        • 401K Matching $1 to $1 up to 6% annually
        • Opportunity for advancement
        • Tuition reimbursement for automotive education and ASE Certifications
        • 15 Paid Days off (20 after 1 year) + 9 paid holidays, some Saturdays and no Sundays
        • Clean well equipped shops with consistent car count
        • Free AAA Membership and numerous employee discounts

        Job Responsibilities:

        • Performs oil changes and lubrication service for member and nonmember vehicles.

        • Performs tire repairs and installation service for member and nonmember vehicles.

        • Performs other minor repairs as assigned by Lead Tech or Service Advisor, according to their abilities.

        • Assist upper level technicians as needed and for experience.

        • Test drives vehicles when practical for any/all performance or drivability concerns before performing work

          • Exception: when unsafe or vehicle not drivable

          • Retest drives after repairs completed to verify that repair solved defined problems

        • Maintains clean and safe work environment; cleans spills and debris immediately to reduce hazards

        • Maintain company provided equipment and machinery

        • Follows company and industry safety rules and regulations

        • Reports all unsafe conditions to supervisor including but not limited to lifts, overhead doors, and equipment

        • Attends all required training, seeks additional training to maintain and increase effectiveness

        • Keeps up to date on industry trends and repair procedures. 

        • Attends and successfully completes at least 12 hours of continuing auto repair training per year sponsored and/or provided by the club. 

        • Maintains customer vehicles in regard to cleanliness and does not tune or otherwise adjust any controls within the vehicle.

        • Verifies as soon as practicable that parts ordered for the vehicle assigned to them are correct.

        • Performs all repairs according to MAP (Motorist Assurance Program), OEM (Original Equipment Manufacturers) or accepted industry standard.

        • Performs digital inspection and documents to their full potential. Notates all pertinent information into the shop inspection or management system, attaches all photos or videos to illustrate repairs or needs to the inspection. 

        • Assures all comeback related repairs are prioritized as directed by manager or lead. 

        • Communicates effectively as necessary with manager, service advisors and other technicians to contribute to the overall performance of the location 

        • Responsible for the safety and accuracy of all repairs made and or systems inspected to assure vehicle is as safe or more safe condition as was prior to work commencing

        • Performs other related duties as assigned.

        • Note: May require travel to different locations on an as needed basis


         

        Knowledge/Skills/Abilities

        • Effective verbal and written communication skills in the language(s) required for the role, as justified for business necessity

        • Effective organization, interpersonal and negotiation skills

        • Ability to work scheduled hours as necessitated by business need

        • Math and computer skills with experience using software applications including word processing, spreadsheets, browsers, and email

        • Member service focus

        • Automotive/mechanical background

        • Ability to drive vehicles equipped with manual transmission

        • Knowledge of equipment/tool operation and diagnostic/repair procedures

        • Maintains 20% productivity measured by hours worked/hours flagged


         

        Education & Experience/ Licenses & Certifications

        • High School diploma or equivalent certification (GED)

        • Valid driver license and acceptable driving record

        • Six months experience in general repair, lube services and or tire shop

        Work Environment/Physical Requirements

        • Ability to lift and or carry up to 50lbs

        • Standing, bending, kneeling, pushing, reaching, lifting, climbing ladders

        • Exposure to loud noises

        Apply Today

        Battery Light service Driver

        Concord, California

        We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

        Why Work For Us?

        • Great Pay - Great hourly pay $21.85 with potential to make up to $1300 per month with quality and productivity incentives!

        • Training – You’ll attend a thorough, comprehensive, training program

        • Benefits – Medical, Dental, Vision, wellness program and more!

        • 401k Matching – $1 for $1 company match up to 6% of pay

        • Paid Time Off- Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities

        • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

        Essential Functions

        • Driving and operating a service vehicle (i.e. flat tire changes, lock-out, fuel delivery services, etc.)

        • On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving

        • Leverages sales skills for offering products and services from AAA to member during service interaction

        • Utilizing on-board computer, radio communications, and mapping systems

        • Completion of daily paperwork (i.e. call-logs, battery invoices, cash receipts, etc.)

        ​Knowledge/Skills/Abilities 

        • Clear and proficient verbal and written communication even under pressure

        • Common knowledge of vehicle components and the common reasons for vehicle failure

        • Demonstrates problem solving and listening skills to evaluate member safety as well as the ability to discern safety issues and respond appropriately

        • Ability to drive a manual/automatic shift vehicle

        Education & Experience/Licenses & Certification

        • Two (2) years of experience in a customer contact role

        • Education and training. I.E.: AAA Compliance Training, RPST,TSAAC, Lock-out, PSP, Battery Service Training

        • Vocational technical automotive training/certification or equivalent experience (preferred)

        • ASE (Automotive Service Excellence) certification(preferred)


         

        Work Environment/Physical Requirements

        Works outdoors at vehicle sites when servicing vehicles. Lifting and carrying tires and parts, weighing up to 50 pounds, several times a day; bending, kneeling and stooping as required for service calls. Works in all weather and all traffic conditions. Vehicle recovery sites may be wet, messy and hazardous.  Service Providers are required to provide a photograph for identification purposes.

        #ERS

        Apply Today

        Member Experience Associate

        Farmington, Utah

        We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

        At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

        Why Work For Us?

        • Great Pay – Paid training and competitive hourly base + incentives.

        • Benefits – Medical, Dental, Vision, wellness program and more!

        • 401k Matching – $1 for $1 company match up to 6% of pay.

        • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.

        • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

        Summary:

        The Member Experience Associate acts in a service and sales capacity, responsible for providing caring, outstanding Member service with heart while actively promoting cross sales referrals, sales and branch promotions.

        Essential Functions

        • Performs routine sales, service and operational functions for AAA Members including; DMV, cashiering, auto travel, notary and insurance sales support, with expectations for maintaining required standards, policies and procedures.
        • Understands and actively promotes products and services to achieve individual goals in support of meeting organization goals and objectives.
        • Overcomes obstacles that create barriers to Team Member or branch efforts and identifies process improvement opportunities and proposes solutions.
        • Acts as an agent for change while promoting AAA’s guiding principles and core values.

        Knowledge/Skills/Abilities

        • Demonstrates sales and service skills. Able to effectively interact, face-to-face, with new, prospective and existing Members.
        • Accuracy and comfort handling money, making change, balancing cash drawer.
        • Good computer skills, proficient in both reading and basic arithmetic.
        • Good written and verbal communication skills in person and over the phone.
        • Ability to multitask in response to requests, requirements and Member/Team Member expectations. Ability to accept feedback and correct course as necessary.

        Education & Experience / Licenses & Certification

        • High school diploma or GED required.
        • Two years sales or customer service experience.
        • Experience working with sales and service standards and goals.
        • Current & valid Driver's License with clean history may be required.
        • Bonding and fingerprinting may be required.
        • P&C Licensing may be required.

        Work Environment/Physical Requirements

        • Works in a variety of office environments where standing, walking or sitting at a desk, table or computer workstation may be required for extended periods of time.
        • May travel by car, plane or other form of transportation to attend business meetings or conferences.
        • May be required to work in one or more locations in a defined service area. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

        #MEA

        Apply Today

        Security Officer

        Tempe, Arizona

        We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

        AAA recently acquired SAFE Security, the 11th largest smart home security company in the United States, with the vision to become the most trusted brand in this industry.  With your help, we aspire to provide the same peace of mind at home as we have provided on the roads for the last 100 years.    

         
        AAA Smart Home is looking for Security Officers in Scottsdale/North Scottsdale, Tempe, Carefree and Paradise valley areas to join our team! We have multiple shift positions open with opportunities for overtime!

        WHY WORK FOR US?

        • Benefits – Medical, Dental, Vision, wellness program and more!

        • 401k Matching

        • Paid Time Off – Ten hours per month, nine holidays annually

        • Collaborative Environment – AAA Smart Home will value your contribution to providing exceptional service to our members

        ESSENTIAL FUNCTIONS:

        Security Officer will be responsible for overseeing the safe and secure operation of the entrance to a gated community including:
         

        KNOWLEDGE AND SKILLS:

        • Provide vehicle access control services in a professional and proficient manner at all times to the residents of the manned gated communities
        • Provide a visual security presence (unarmed)
        • Monitor and authorize entrance and departure of residents and guests
        • Report daily activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences
        • Sort and distribute mail to incoming resident
        • Other tasks and duties as assigned
        • If required by the Officer-In-Charge, assist with the preparation of the weekly payroll summary and timecards for delivery to the Main Office on schedule
        • Proper completion to include content, numbering and logging of Incidents Reports
        • Proper use of all other forms associated with access control and/or gatehouse operations
        • Prepare and submit to the Officer-In-Charge necessary information/data for the preparation of the monthly “Gate Activity Report”
        • Assist in monitoring and maintaining gate supplies 

        EDUCATION, CERTIFICATIONS/LICENSES

        • Must be at least 18 years old
        • Must obtain and maintain an Arizona Security Card Certification (Guard Card). If you do not current possess a Guard Card, you must be able to obtain one, upon hire.
        • Ability to communicate clearly and effectively in English (both written and oral)
        • Must have a phone (home or cell)
        • Must have a friendly demeanor and great customer service skills
        • Must possess a valid AZ driver's license with a clean driving record of 3+ years
        • Be a high school graduate or have a GED
        • Possess effective customer service skills
        • Have a neat and professional appearance
        • Have reliable transportation
        • Must be able to pass a full criminal and background check, and drug test

        #SAFE

        Apply Today

        Security Officer - Part Time

        Tempe, Arizona

        We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

        AAA recently acquired SafeGuard, the 11th largest smart home security company in the United States, with the vision to become the most trusted brand in this industry. Safeguard, has been Protecting Arizona families and businesses for over 50 years; we are Arizona's largest locally-operated security provider. With an A+ Better Business Bureau Ranking, we prove every day that we love being there for and helping our customers. We work hard to create an environment where you can thrive and use your skills and talents to help us deliver legendary Customer Service. You’ll help positively impact every homeowner and the communities that we serve, too.  
         

        A3 Smart Home is looking for Part Time Security Officers to join our team! We have multiple shift positions open with opportunities for overtime!  

        Why work for us?
        • Job Stability - Career Growth

        • Great Benefits - Medical/Dental/Vision

        • Retirement - 401k matching up to 4%

        • Work/Life Balance - PTO 3 Weeks + 9 paid holidays

        JOB RESPONSIBILITIES:

        • Alarm Verification - promptly respond to alarms in your designated area prompted by our onsite monitoring facility  
        • Vacation Service - check homes and provide pre-authorized requested service for a period when the client is away from home  
        • Patrol Accounts - check accounts daily/nightly as contracted with customers  
        • Maintain regular records and effectively communicate with dispatch, customers, etc.  
        • Safe and courteous operation of the designated patrol vehicle observing all state and municipal traffic laws; all traffic rules specified by the bylaws of the any community which you may enter; and all traffic and vehicle operation rules of Safeguard Security & Communications, Inc.;  
        • Proper maintenance of the designated patrol vehicle, e.g. routine, scheduled, preventive or corrective maintenance, vacuuming, car washes, etc.  
        • Responding to burglar alarms at businesses and residences while following all prescribed procedures and instructions  
        • Completion of daily assigned tasks, e.g. red-tag checks, interior checks, initial interior checks, spot checks, courtesy patrols, etc.  
        • Completion, without exception, of unique duties as assigned for your designated beat and shift  
        • Keeping the Patrol Division Supervisor informed of all problems, unique situations, etc. that occur on your shift  
        • Entering all pertinent and necessary information into Silvertrac  
        • Operation of KNOX KeySecure Boxes  
        • Proper preparation of Incident reports to include content, numbering and logging  
        • Proper use, completion and submission of all forms associated with patrol activities and/or duties  
        • Assisting the Patrol Division Supervisors and/or Patrol Division Operations Supervisor with coverage of open shifts within the Division   

          

        QUALIFICATIONS   

        • Must be at least 21 years old  
        • Must obtain and maintain an Arizona Security Card Certification (Guard Card). If you do not current possess a Guard Card, you must be able to obtain one, upon hire
        • Ability to communicate clearly and effectively in English (both written and oral)  
        • Must have a phone (home or cell)  
        • Must have a friendly demeanor and great customer service skills
             

        Working Environment/Physical Requirements:    

        • Acceptable eyesight to include the ability to drive during day, twilight or darkness even with inclement weather 
        • Ability to work or drive 12 or more hours as necessary
        • Ability to stoop, bend or lean several times during a scheduled work shift;   
        • Ability to drive for two (2) or more hours uninterrupted 
        • Ability to enter/exit the patrol vehicle safely numerous times during a scheduled work shift 
        • Ability to stand for two (2) or more hours uninterrupted  
        • Ability to safely lift and carry 50 pounds for up to 25 feet
        • Safely lift and carry twenty (20) pounds for one hundred (100) feet on sloped terrain with various surfaces while maintaining balance and footing  
        • Safely walk on various terrain and surfaces while maintaining balance and footing
        • Safely scale or climb over a three (3) foot wall
        • Safely carry, utilize and perform simple tasks requiring a four (4) foot ladder 
        • Ability to hold or otherwise carry a flashlight, Knox key/key, Entry Slip book, radio/phone, pager, etc., while walking on various surfaces;
        • Ability to lock/unlock doors or gates as necessary

        #SAFE

        Apply Today

        Sr. Customer Service Representative

        Tempe, Arizona

        We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

        AAA acquired SAFE Security, the 11th largest smart home security company in the United States, in November 2018 with the vision to become the most trusted smart home security provider in America. With your help, we aspire to provide the same peace of mind at home as we have provided on the roads for the last 100 years.

        The Senior Smart Home Specialist is responsible for our Member experience. The person will monitor life safety systems, handle general service, technical and billing inquiries, manage data information, initiate cancellation/retention activity, and act in a mentoring capacity as part of our career development program.

        RESPONSIBILITIES/JOB DUTIES

        Member Experience/Monitoring/Scheduling:

        • Work weekends and flexible with multiple shifts

        • Respond in a timely manner to requests from Members.

        • Responsible for researching and analyzing customer accounts to

        • provide proper resolution to Member concerns.

        • Maintain high call quality standards at all times to ensure we are

        • delivering legendary Member experiences.

        • Resolve Member escalations with professionalism

        • Update member information when necessary.

        WHY WORK FOR US?

        • Excellent Pay - $19.50 per hour! - Sr. CSR (Tempe)

        • Career Growth - We offer a leadership development program preparing you for a leadership role within 12 months.

        • Training – You’ll attend a thorough, comprehensive 2 week training program

        • Benefits – Medical, Dental, Vision, wellness program and more!

        • Retirement - 401k Matching up to 4%

        • Paid Time Off – Ten hours per month, nine holidays annually

        Member Experience:

        • Take incoming calls from members on various issues from billing and account inquiries, basic technical equipment and software troubleshooting and product questions.

        Monitoring:

        • Monitors incoming alarm and maintenance signals using established protocol.

        • Documents events as they take place with speed and accuracy in the alarm monitoring software.

        Scheduling:

        • Assist members in scheduling installations and service while providing legendary customer service.

        • Performs other job duties, as assigned.

        Knowledge/Skills/Abilities:

        • Strong written and verbal communication skills

        • Must have the ability to listen effectively and respond empathetically

        • Strong desire to help customers

        • Must have the ability to maintain composure when dealing with customer escalations and emergency alarm calls

        • Ability to critically think, creatively problem solve and confidently act

        • Must posses technical aptitude and be proficient with Windows applications; must be able to navigate through multiple programs and screens efficiently

        • Must have strong attention to detail skills

        • Ability to enter data into a database efficiently and accurately

        • Ability to multitask while providing outstanding customer experience

        • Must be able to work independently and as part of a team

        Education & Experience / Licenses & Certification

        • Minimum 1 year of experience in frontline customer sales or service

        • Bilingual preferred (Spanish a plus)

        • High school diploma or equivalent

        WORKING ENVIRONMENT/ MINIMUM PHYSICAL REQUIREMENTS

        Works in an office environment sitting at a desk, table or computer workstation for extended periods of time. Approximately 80 percent of the time spent on the job involves the use of a computer and telephone.  

        #SAFE

        Apply Today

        Tow and Battery Drivers - Needed

        San Rafael, California

        We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

        At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

        Why Work For Us?

        • Great Pay- $23.06 hourly with the potential to make up to $1,300 per month with quality and productivity incentives!

        • Training – You’ll attend a thorough, comprehensive, training program

        • Benefits – Medical, Dental, Vision, wellness program and more!

        • 401k Matching – $1 for $1 company match up to 6% of pay

        • Monthly bonus potential

        • Paid Time Off- Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities

        • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

        Essential Functions

        • Driving and operating a service vehicle (i.e. flat tire changes, lock-out, fuel delivery services, etc.)

        • On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving

        • Leverages sales skills for offering products and services from AAA to member during service interaction

        • Utilizing on-board computer, radio communications, and mapping systems

        • Completion of daily paperwork (i.e. call-logs, battery invoices, cash receipts, etc.)

        ​Knowledge/Skills/Abilities 

        • Clear and proficient verbal and written communication even under pressure

        • Common knowledge of vehicle components and the common reasons for vehicle failure

        • Demonstrates problem solving and listening skills to evaluate member safety as well as the ability to discern safety issues and respond appropriately

        • Ability to drive a manual/automatic shift vehicle

        Education & Experience/Licenses & Certification

        • Two (2) years of experience in a customer contact role

        • Education and training. I.E.: AAA Compliance Training, RPST,TSAAC, Lock-out, PSP, Battery Service Training

        • Vocational technical automotive training/certification or equivalent experience (preferred)

        • ASE (Automotive Service Excellence) certification(preferred)


         

        Work Environment/Physical Requirements

        Works outdoors at vehicle sites when servicing vehicles. Lifting and carrying tires and parts, weighing up to 50 pounds, several times a day; bending, kneeling and stooping as required for service calls. Works in all weather and all traffic conditions. Vehicle recovery sites may be wet, messy and hazardous.  Service Providers are required to provide a photograph for identification purposes.

        #GAB

        Apply Today

        Tow and Light Service Driver

        San Rafael, California

        We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

        At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

        Why Work For Us?

        • Great Pay- $23.06 hourly with the potential to make up to $1,300 per month with quality and productivity incentives!

        • Training – You’ll attend a thorough, comprehensive, training program

        • Benefits – Medical, Dental, Vision, wellness program and more!

        • 401k Matching – $1 for $1 company match up to 6% of pay

        • Monthly bonus potential

        • Paid Time Off- Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities

        • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

        Essential Functions

        • Driving and operating a service vehicle (i.e. flat tire changes, lock-out, fuel delivery services, etc.)

        • On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving

        • Leverages sales skills for offering products and services from AAA to member during service interaction

        • Utilizing on-board computer, radio communications, and mapping systems

        • Completion of daily paperwork (i.e. call-logs, battery invoices, cash receipts, etc.)

        ​Knowledge/Skills/Abilities 

        • Clear and proficient verbal and written communication even under pressure

        • Common knowledge of vehicle components and the common reasons for vehicle failure

        • Demonstrates problem solving and listening skills to evaluate member safety as well as the ability to discern safety issues and respond appropriately

        • Ability to drive a manual/automatic shift vehicle

        Education & Experience/Licenses & Certification

        • Two (2) years of experience in a customer contact role

        • Education and training. I.E.: AAA Compliance Training, RPST,TSAAC, Lock-out, PSP, Battery Service Training

        • Vocational technical automotive training/certification or equivalent experience (preferred)

        • ASE (Automotive Service Excellence) certification(preferred)


         

        Work Environment/Physical Requirements

        Works outdoors at vehicle sites when servicing vehicles. Lifting and carrying tires and parts, weighing up to 50 pounds, several times a day; bending, kneeling and stooping as required for service calls. Works in all weather and all traffic conditions. Vehicle recovery sites may be wet, messy and hazardous.  Service Providers are required to provide a photograph for identification purposes.

        #ERS

        Apply Today

        Accountant

        Phoenix, Arizona

        We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

        At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.


        Why Work For Us?

        • Benefits – Medical, Dental, Vision, wellness program and more!

        • 401k Matching – $1 for $1 company match up to 6% of pay

        • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan

        • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities

        • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

        Summary: 

        Our Accountant is responsible for accounting functions to include the development and maintenance of accounting systems, general ledger, asset and liability records and other financial transactions, as well as the reporting of financial and statistical data.

        The ideal candidate is an experienced professional with a full understanding of accounting principles and practices and works to develop, implement and/or maintain one or a combination of general accounting systems.

        Essential Functions

        • Uses professional accounting concepts to record, reconcile and balance assets, liabilities and other financial transactions at all levels of complexity; prepares financial reports.

        • Applies company policies and procedures to resolve a variety of issues at all levels of complexity, ensuring internal control objectives are met.

        • Determines appropriate solutions to issues from a wide variety of sources.

        • Evaluates, interprets and summarizes reports and records for managers.

        • Is a resource to management on complex accounting issues and non-routine functions and standards.

        • Under general supervision, provides analytic support for accounting projects at all levels of complexity.

        Knowledge/Skills/Abilities

        • Financial statement preparation and footnote disclosure

        • Compliance reporting, research accounting issues using FASB, NAIC and similar resources

        Education & Experience / Licenses & Certification

        • Bachelor's degree with emphasis on Business Administration, Finance or Accounting or equivalent experience.

        • 5-7 years previous relevant work experience.

        #LI-VB

        #VIC_RX

        Apply Today

        Business Analyst Call Center, Senior

        Phoenix, Arizona

        We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

        At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

        Why Work For Us?

        • Benefits – Medical, Dental, Vision, wellness program and more!

        • 401k Matching – $1 for $1 company match up to 6% of pay

        • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan

        • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities

        • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

        Summary:

        Our Senior Senior Business Analyst supports the overall business strategy and corporate objectives by performing analysis to support the identification of business needs and determine solutions to business problems.  This role will support analytics for our Call Center.

        Essential Functions

        • Performs complex analysis of data and the relationship to operational and financial objectives of the organization.

        • Collaborates with other business areas to investigate issues, makes recommendations and develops action plans to contribute to company objectives, principles and to achieve goals.

        • Develops metrics and reports using research and tools provided by company.

        • Identifies gaps in tools and data, and works collaboratively to resolve.

        • Participates as subject matter expert in projects related to analytics data structures and applications. Makes decisions on methods and techniques.

        • Interprets results of analysis, prepares and presents outcomes to senior leadership.

        • Reviews reporting and analytic methodologies and makes recommendations for improvement.

        • Proactively analyzes data and delivers insights to business customers to deepen their understanding of key issues.

        • Identifies, troubleshoots, and resolves data issues, working with IT and other areas as needed.

        • Reviews work of peers to ensure effectiveness and may act as team lead and/or coordinate the activities of others.

        Knowledge/Skills/Abilities

        • Advanced research, analytical, data processing and mathematical skills

        • Demonstrated ability to make effective formal presentations as well as structure and conduct data analyses relevant to complex business issues

        • Project management experience and advanced business writing skills

        • Strong knowledge of AAA business concepts

        • Strong knowledge of database structures including relational database concepts

        • Strong knowledge of Structured Query Language (SQL), BigQuery

        • Advanced Microsoft Excel skills, including charts/graphs, pivot tables, lookups, and complex nested formulas

        • Proficiency in MS-PowerPoint as well as structured analysis and design techniques

        • Strong knowledge Tableau or BI tools

        • Demonstrated ability to communicate effectively with various levels of management to present findings relevant to audience

        Education & Experience / Licenses & Certification

        • Bachelor's degree in related area, advanced degree preferred

        • 7+ years of analytical experience in related industry

        • Mentoring and leadership experience (preferred)

        • Technical or business certifications relevant to role (preferred)

        #LI-VB1

        #VIC_RX

        Apply Today

        Real Estate Construction Project Lead

        Walnut Creek, California

        We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

        At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

        Why Work For Us

        • Benefits – Medical, Dental, Vision, wellness program and more!

        • 401k - Match up to 6%

        • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan

        • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities

        • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

        Summary

        This Real Estate Project Lead is responsible for delivering construction plans on time and in budget, to support long-term growth.

        Essential Functions

        The Construction/Project Management will be responsible to perform the following functions:


        Overarching Duties:

        Coordinate the full range of services, and related contractual relationships, for the design and build of AAA facilities, including architects, designers, general contractors, subcontractors, furniture vendors and others.

        • Implement Construction Project Management policies and procedures for all construction related functions.

        • Maintain services standards, Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) for all third-party providers of products and/or services (Vendors).

        • Ensure that the Construction Project Management activities support AAA’s overall business goals while meeting the needs and objectives of business units and functions

        Financial:

        • Drive disciplined business practices to assure AAA construction project management decisions are made to maximize AAA’s real estate capital investment strategies and efficiencies.

        • Manage capital projects ranging between $1M and $5MM; Monitor and manage actual costs to keep projects on track with established budgets.

        • Conduct end of project cost analyses to execute cost reduction and containment.

        Administration:

        • Collaborate with the CREM peers, and Operation teams to ensure full consideration of operational issues in capital projects, from design to delivery, while working within the confines of departmental budgets.

        • Ensure construction deadlines are met in order to roll out new facilities.

        • Provide oversight and direct the day-to-day work of Vendors on all AAA capital projects.

        • Prepare and administer Request for Proposal (RFP) packages for Vendor services and monitor work completed by Vendors for construction items.

        • Maintain accurate and current records relating to Construction/Project Management activities, projects, contacts, etc.

        • Generate regular weekly, monthly and ad-hoc reports relative to Construction/Project Management activities for VP Real Estate

        • Confirm that work by Vendors is performed satisfactorily and corrected where deficiencies occur.

        Knowledge/Skills/Abilities

        A qualified candidate will have a thorough understanding of corporate construction/project management, including the following:

        • Knowledge of the construction industry, principles and practices related to project estimation, building permits, multiple disciplines involved in areas of responsibility e.g. plumbing, electrical, carpentry and fixtures construction.

        • Demonstrated ability to manage multiple projects, set and balance competing priorities with strong organization skills and ability to multitask.

        • Demonstrated strong customer service skills, ability to proactively address customer issues and concerns.

        • Thorough knowledge of commercial construction/design and managing construction projects on a regional basis.

        • Proficient with Microsoft Office and Google suite .

        • Detail-oriented with solid problem-solving skills.

        • Results-oriented with a desire to learn and support new technologies and processes.

        • Ability to effectively interface with all departments of the company in a highly professional manner.

        • Strong communication skills, both written and oral.

        • Demonstrated business and project management skills including knowledge of automated project management tools, financial reports and general knowledge of accounting principles.

         Education & Experience / Licenses & Certification

        • Bachelor's Degree in related area or equivalent experience in architecture, engineering, project management or related discipline

        • 4+ years of experience in construction/project management, specifically high-volume, retail branch networks, large back office facilities, auto repair facilities and corporate facilities.

        • Valid Driver’s License 

        #LI-VB1

        #VIC_RX

        Apply Today

        Senior IT Field Support Technician

        Walnut Creek, California

        We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

        At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

        Why Work For Us?

        • Great Pay - with the opportunity for increases when performance skill blocks are achieved

        • Benefits – Medical, Dental, Vision, wellness program and more!

        • 401k Matching – $1 for $1 company match up to 6% of pay

        • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan

        • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities

        • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

        Summary:

        Our Senior IT Field Support Technician is responsible for maintaining the computing and printing environments by providing onsite hardware and software system support. The individual will provide hardware diagnostics and repair on laptops, desktops, printers, network, telephony and server equipment for field sites/offices and users. Maintains assent inventory in branches, Call Center and Headquarters for all computing devices.

         

        Essential Functions

        • Responsible for the overall integrity of the End User Computing operation.  This includes software patching, application releases and desktop application delivery.

        • Configures field sites/offices with networking equipment including routers, switches, wireless access points, computers, printers and any IT hardware maintained at a field site. 

        • Install, support and maintain operating systems and applications for Windows, iOS and Android platforms, both locally and remotely.

        • Diagnoses hardware and software issues and replaces defective components.

        • Perform resolution of escalated requests for desktop support via phone, email and customers desk.

        • Coordinates and collaborates with IT staff on projects, tasks and day to day activities.

        • Provides remote assistance to users throughout the organization.

        • Supports the role out of new hardware (desktops/laptops/MACs/printers, POS systems)  to users.

        • Responds to requests received via telephone, helpdesk tickets, email or a combination of these.

        • Maintains compliance with all company policies and procedures.

         

        Knowledge/Skills/Abilities 

        • Demonstrated knowledge of moderately complex hardware and software products.

        • Server/network knowledge and skills.

        • Advanced proficiency with Windows, iOS and Android platforms.

        • Network experience 1-3 years.

        • Advanced knowledge of MS SCCM required (imaging and software deployment).

        • Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service.

        • Ability to work independently and to carry out assignments to completion within parameters of instruction given, prescribed routines and standard accepted practices.

        • Experience with DHCP, DNS and Active Directory.

        • Excellent problem solving and troubleshooting skills.

        • Strong commitment to teamwork.

        • Must have superior customer service and customer relationship building skills.

        • Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers.

         

        Education & Experience/Licenses & Certification

        • Relevant experience, training and/or Associate Degree Certification(s) and/or MCSE Certifications.

        • 7 years field/desktop support experience.

        #LI-VB1

        #VIC_RX

        Apply Today

        Corporate Security Specialist

        Walnut Creek, California

        We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

        At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.


         

        Why Work For Us?

        • Benefits – Medical, Dental, Vision, wellness program and more!

        • 401k Matching – $1 for $1 company match up to 6% of pay

        • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan

        • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities

        • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

        Our Corporate Security Specialist will be centered at the nucleus of AAA operations, at either the Headquarters or a AAA facility. The Security Specialist will foster a secure environment by being keenly aware of potential risks and systematically improve security procedures at the Headquarters or at AAA field facilities.

        Essential Functions

        • Responsible for Physical security and incident investigation at the premises.

        • Adept at problem solving, multi-tasking, and remains composed in high-stress situations.

        • Professional demeanor, customer service attitude and a positive communication style.

        • Good judgement in stressful situations and results driven persona.

        • Ability to work with people effectively from various backgrounds to include C Suite executives.

        • Working knowledge of Microsoft Office Suite products, including PowerPoint, Word and Excel.

        • Ability to maintain a high degree of confidentiality.

        • Aptitude for clear and effective written and verbal directions.

        • Conduct security awareness training for staff

        • Log and track security incidents, recognizes and anticipates trends to recommend appropriate action

        Education & Experience/Licenses & Certification

        • MInimum 3 years of related work experience (Required)

        • Equivalent to an Associate’s Degree - 60 college credits (Preferred)

        • California CCW permit and advanced firearms training (Required)

        • Must be a graduate of a reputable executive protection course (i.e. Oatman, ESI, EPI, SECFOR, GDB, ITG,Trojan) (Required)

        • Advanced First Aid, CPR, AED certified- Prefer EMT-B (Required)

        • Some corporate security experience in the Fortune 500 (Required)

        • Previous experience dealing with potential threats and volatile situations (Required)

        • Travel- 50% - Northern California and Western States

        #LI-VB1

        #VIC_RX

        Apply Today

        Life Insurance Agent

        Peoria, Arizona

        We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

        At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

        Essential Functions

        • Maximizes life insurance market penetration with current members and property/casualty insureds and stays vigilant for new sales opportunities. Maintains high quality production and persistency standards to assure profitable growth.  Identifies and develops sales opportunities within the community.  Follows company approved sales process in the completion of required financial, activity and sales reporting.
        • Provides life sales support and training on lead development and identification for the frontline employees, Insurance Sales Agents (P/C) and other staff who come in contact with members/ insureds.  Establishes and maintains strong working relationships with front line employees, Sales Agents and the branch management team. Notifies Agents in a timely manner of result with referred lead.  Provides leads from life insureds and other calls to Sales Agents for other products/services, i.e., membership, auto/homeowners and travel insurance.
        • Stays well-informed of changes and developments in policy and/or external practices. Attends meetings to obtain information, provide input, keep lines of communication open, stay updated and offer sales ideas when appropriate.  Keeps current in industry; maintains continuing education for licensure.
        • Develops annual business plan with input and involvement from the Life Sales Manager to meet goals and determine responsibilities, including new business life sales, quality standards, as well as building outstanding customer relationships. Reviews plan objectives and reassesses strategies to align performance relative to annual sales goals.
        • Ensures compliance with NCNU and AAA Life and regulations, as well as external regulations

        Knowledge/Skills/Abilities

        • Strong interpersonal, presentation and communication skills needed to interact with staff, members and insureds effectively
        • Ability to cultivate relationships with peers and staff; educates staff to make referrals to Life Insurance
        • Agents
        • Computer skills in basic software applications, and navigating business applications specific to life insurance
        • Demonstrated skills in selling life insurance and annuities; Skills to develop, track and effectively follow up on leads (preferred)
        • Strong knowledge in sales techniques, life product line illustrations, features and benefits (preferred)
        • Demonstrated skills in prospecting and lead generation abilities (preferred)
        • Bilingual communication skills (preferred)

        Education & Experience/Licenses & Certification

        • High School Diploma or GED
        • Valid Automobile Operator's License
        • Active State Resident Life Insurance License
        • Bachelor's degree in related area or an equivalent combination of education and experience
        • (preferred)
        • 1+ years experience in Life Insurance and/or Annuity Sales (preferred)
        • CLU, ChFC and/or LUTCF Designations (preferred)

        Work Environment/Physical Requirements

        Works in an office environment sitting at a desk, table or computer workstation for extended periods of time.  May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

        #LI-ML1

        #LIFE

        Apply Today

        Smart Home Security Installer

        Hayward, California

        We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

        AAA acquired SAFE Security, the 11th largest smart home security company in the United States, in November 2018 with the vision to become the most trusted smart home security provider in America. With your help, we aspire to provide the same peace of mind at home as we have provided on the roads for the last 100 years.

        ESSENTIAL FUNCTIONS:

        • Perform diagnostic evaluation of system issues and perform troubleshooting and repairs on low voltage security and home automation systems including cameras, thermostats, locks and more.

        • Install or upgrade new low voltage security and home automation systems inclusive of cameras, thermostats, door locks and more.

        • Must be flexible with schedule, shift will be Tuesday through Saturday.

        Why work for us?

        • Job Stability - Career Growth

        • Benefits – Medical, Dental, Vision, and more!

        • 401k Matching – $1 for $1 company match up to 4% of pay

        • Paid Time Off – Accrual of 3 weeks PTO and nine holidays annually


        KNOWLEDGE AND SKILLS:

        • Low voltage industry experience

        • Two or more years in a customer service industry role

        • Strong customer service communication and conflict resolution skills

        • Strong written and verbal communication skills

        • Previous experience with both hand and power tools (desired)

        • Some sales experience (desired)



        EDUCATION, KNOWLEDGE, SKILLS, COMPETENCIES, CERTIFICATIONS/LICENSES:

        • High School Diploma or GED equivalent (required)

        • Must qualify for applicable licenses / certificates

        • The ability to use hand tools, laptop, and tablet (required)



        WORKING ENVIRONMENT/ MINIMUM PHYSICAL REQUIREMENTS:
        This position includes primarily field work. Physical requirements include standing, sitting, bending, lifting, and climbing. Lifting will include up to 40 pounds. Extensive use of a personal computer or tablet is required. Use of hand and power tools is required on occasion.

        #OLG_RX

        #LI-OH1

        Apply Today

        Smart Home Service Technician

        Tempe, Arizona

        We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

        AAA recently acquired SafeGuard, the 11th largest smart home security company in the United States, with the vision to become the most trusted brand in this industry.  Safeguard, has been Protecting Arizona families and businesses for over 50 years; we are Arizona's largest locally-operated security provider. With an A+ Better Business Bureau Ranking, we prove every day that we love being there for and helping our customers.  We work hard to create an environment where you can thrive and use your skills and talents to help us deliver legendary Customer Service. You’ll help positively impact every homeowner and the communities that we serve.

        Why work for us?
        • Job Stability - Career Growth

        • Great Benefits - Medical/Dental/Vision

        • Retirement - 401k matching up to 4%

        • Work/Life Balance - PTO 3 Weeks + 9 paid holidays

        This position is responsible for the installation, service, repair, maintenance, and upgrades of security systems for AAA Smart Home’s new and existing customer base. This position is also responsible for converting compatible existing equipment to work with the Smart Home system. These services are critical for member experience and satisfaction. The Smart Home Pro III is customer facing and is responsible for consistently providing a positive member experience. 

        This is an advanced role so in addition to installation, service and conversions, this position is also responsible for expert knowledge in the ADC application (Alarm.com), assisting new hires with training, assisting peers with technical questions and assisting Team Leads with escalated calls and quality assurance site visits.

        RESPONSIBILITIES/JOB DUTIES:

        • Perform the duties of the job professionally while providing outstanding customer service
        • Install or upgrade new low voltage security and home automation systems inclusive of cameras, thermostats, door locks and more
        • Perform diagnostic evaluation of system issues and perform troubleshooting and repairs on low voltage security and home automation systems including cameras, thermostats, locks and more
        • Operate a company vehicle safely while abiding by all traffic laws
        • Identify and convert compatible existing equipment to work with the Smart Home system
        • Train new Pros, on-the-job, on products offered, how to install/troubleshoot systems and how to effectively communicate with members
        • Assist peers with technical questions
        • Assist with escalations and conducts quality assurance site visits
        • Evaluate member security needs, educate them on their security options and offer additional products and services to ensure the best coverage available in order to fit their needs
        • Educate members about their recently installed/serviced equipment to ensure they understand it and can utilize it effectively. Walk members through how to use the mobile app
        • Ensure that all administrative functions such as inventory, job notations, quality assurance, time keeping, and other functions are kept up to date
        • Communicate quickly with the leadership team when issues arise or help is needed
        • Other duties as assigned

        KNOWLEDGE AND SKILLS:

        • 4 years of experience installing home security systems or a combination of experience and demonstrated skills/knowledge
        • Two years in a customer service industry role, preferably customer facing

        EDUCATION, KNOWLEDGE, SKILLS, COMPETENCIES, CERTIFICATIONS/LICENSES:

        • High School diploma or GED
        • Strong customer service skills
        • Ability to identify and convert existing Legacy equipment to AAA Smart Home system
        • Ability to professionally resolve conflict/diffuse an upset customer
        • Ability to communicate clearly, effectively and professionally at all times with team members and customers
        • Strong written and verbal communication skills
        • Ability to use hand tools, laptop, and tablet
        • Ability to perform Qolsys installs including life safety devices and smart home components
        • Ability to perform ‘takeover’ of 2GIG, Vista, GE systems
        • Advanced knowledge of low voltage systems
        • Knowledge of wireless communication and troubleshooting
        • Ability to safely drive and maintain company vehicle
        • Some sales experience is desired
        • Willingness to learn new technologies and skills
        • Ability to obtain and maintain an Arizona Alarm Card
        • Valid Arizona Driver’s license and satisfactory 39 month Motor Vehicle Record
        • Low voltage license/certification preferred but not required


        WORKING ENVIRONMENT/ MINIMUM PHYSICAL REQUIREMENTS
        This position includes primarily field work. Physical requirements include standing, sitting, bending, lifting, and climbing. Lifting will include up to 40 pounds. Extensive use of a personal computer or tablet is required. Use of hand and power tools is required on occasion.

        #SAFE

        Apply Today

        Automotive Service Advisor

        Scottsdale, Arizona

        We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

        Why Work With Us!

        • Exceptional benefits within 30 days of hire, with employer contribution to Medical/Dental/Vision premiums
        • 401K Matching $1 to $1 up to 6% annually
        • Opportunity for advancement
        • Tuition reimbursement for automotive education and ASE Certifications
        • 15 Paid Days off (20 after 1 year) + 9 paid holidays, some Saturdays and no Sundays
        • Clean well equipped shops with consistent car count
        • Free AAA Membership and numerous employee discounts

        Job Profile Summary

        The Service Advisor focuses on delivering an outstanding member experience as well as facilitating the work flow of technicians. The job encompasses listening and asking the proper questions to ensure the vehicle to be serviced is diagnosed properly while maintaining the highest levels of customer satisfaction. This includes delivering courteous service, clearly explaining services and charges, accurate completion timelines, and delivering quality work.The Service Advisor is responsible for scheduling work, preparing estimates, assigning work to the technicians, ordering parts, and coordinating other service activities.

        Essential Duties

        • Responsible for performing all duties necessary to interact with members, determine their perceived auto repair needs and to meet and exceed their expectations of great customer service.

        • Accurately document repairs, diagnostic and maintenance work into shop management system 

        • Ensures all necessary BAR requirements are met in Repair Order preparation and documentation

        • Sources and estimates all needed parts for repairs to customer vehicles

        • Suggests repairs for safety and improved performance and helps prioritize for customers  in order of importance safety, economy, longevity etc.

        • Reviews  all repairs made to vehicles at point of sale and assures customers have a clear understanding of repairs performed throughout all phases of the transaction including the original estimate through the final payment. 

        • Performs minimal record keeping and other administrative functions required to support the business 

        • Note: May require travel to different locations on an as needed basis

        Knowledge/Skills/Abilities

        • Effective verbal and written communication skills in the language(s) required for the role, as justified for business necessity

        • Effective organization, interpersonal and negotiation skills

        • Ability to work scheduled hours as necessitated by business need

        • Strong math and computer skills with experience using software applications including word processing, spreadsheets, browsers, and email

        • Strong Member service focus

        • Automotive/mechanical background

        • Ability to drive vehicles equipped with manual transmission

        • Knowledge of equipment/tool operation and diagnostic/repair procedures

        Education & Experience / Licenses & Certification

        • Valid driver license and acceptable driving record

        • High School Diploma or equivalent certification (GED)

        • 3-5 years industry experience in auto repair

        • Automotive Service Excellence certification desired 

        Work Environment/Physical Requirements

        • Ability to lift and or carry up to 40lbs

        • Standing, bending, kneeling, pushing, reaching, lifting, climbing ladders

        Apply Today

        Director, Marketing Analytics

        Walnut Creek, California

        We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

        At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

        We are passionate about maintaining a diverse and inclusive workplace that reflects the people and culture of the communities we serve, and fostering an environment in which everyone can realize their full potential and grow without barriers. We celebrate our differences as they make us stronger and invigorate our workplace. We believe that each of us enriches our culture by contributing unique perspectives, valuable insights and key strengths. We want each of our Team Members to feel valued, respected and supported. 

        Why Work For Us

        • Benefits – Medical, Dental, Vision, wellness program and more!

        • 401k Matching – $1 for $1 company match up to 6% of pay

        • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan

        • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities

        • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

        Summary

        The Director plans and manages the activities of a team of analysts and data scientists that provides marketing analytics support, data modeling, marketing mix/attribution modeling and reporting and campaign support across multiple lines of business.

        • You are a strategic thinker with a passion for Data and Consumer & Marketing Analytics.

        • You excel at translating business challenges to analytical frameworks or research designs, and executing on them.

        • You have rich hands on experience in managing all steps of  Consumer Analytics projects (Discovery, Design, Build, Communication, Implementation and Post Implementation Measurement) either on the business or the vendor side.

        • Your experience includes several of the following practices: Marketing Mix/ Attribution modeling; Direct Response Marketing Analytics, Prospecting/ Look-a-like models, Business analysis, Segmentation/Targeting, Marketing platforms, Data Analytics.

        • You are an effective team player and a source of inspiration to the people that work with you. At the same time, you enjoy rolling up your sleeves and getting your hands dirty with the analysis.

        • You have great written and verbal communication skills and can tell a story with use of effective data visualizations.

        • You keep up to date on emerging data sources, analytics solutions and tools.

        Essential Functions

        • You will act as the fundamental driver in the design, development and ongoing execution of marketing analytics solutions in support of Marketing planning, execution and measurement.

        • Key activities will include - Marketing impact measurement, Member touch-point optimization, data modeling, campaign data support, development of a marketing data platform, as well as ad-hoc research priorities.

        • You will manage, develop and mentor a small team of business analysts and data scientists and will collaborate with stakeholders and business partners across Member Insights, Brand and Product Marketing, Finance, IT, Strategy and other departments. 

        • You will be responsible for managing budgets, schedules, work plans and performance standards

        Knowledge/Skills/Abilities

        •  Knowledge of customer analysis methodologies, approaches and tools

        • Strong mathematical skills, analytical/research skills and mastery of statistical techniques to transform raw data into insights

        • Experience with Multivariate statistical analysis, including regression analysis, decision trees, cluster analysis and/or direct/database marketing analysis

        • Ability to manage external vendors and contractors

        • Ability to interact and present to senior management

        Education & Experience / Licenses & Certification

        • Bachelor's degree in related area (BA/BS degree in business, statistics, computer science or related discipline) Advanced degree preferred

        •  7+ years Experience in customer analysis and/or research

        •  5+ years Previous supervisory experience (preferred)

        Work Environment/Physical Requirements

        Works in an office environment sitting at a desk, table or computer workstation for extended periods of time.  May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

        We’ll value your skills and experience. We’re building a performance organization with heart and developing a pipeline of tomorrow’s leaders. Your work will be enhanced with training opportunities, a mentoring program and our Promote-from-within philosophy. We celebrate our diversity and leverage the power of many minds.  

        #CATH_RX

        #LI-CM1

        Apply Today

        Smart Home Team Lead, Member Experience

        Tempe, Arizona

        We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

        Essential Functions:
        · Provides daily direction and communication to Team Members to ensure Member inquiries and concerns are resolved in a timely, efficient and knowledgeable manner
        · With Learning & Development team, create training material and trains and coaches Team Members
        · Meets with Team Members on a regular basis to provide performance feedback
        · Supervises departmental work activities and ensures scheduling adherence to achieve business objectives
        · Responsible for goal setting, on-going performance feedback and evaluation and documentation of performance for team
        · Monitors, audits and reports daily team and individual performance statistics and provides efficiency improvement recommendations to management
        · Assists in the development, updating and implementation of disciplined operating practices
        · Participates in the recruitment process of potential Team Members including but not limited to screening applicants, interviewing, and employment decision
        · Ensures team is in compliance with policies, procedures, standards and regulations. Keeps management informed of issues
        · Assists in managing department expenses (e.g. overtime, rewards & recognition, travel, meal, office supplies)
        · Manages Member Escalations
        · Responds to Member emails and phone calls
        · Maintains knowledge of smart home industry and serves as subject matter expert
        · Monitors and clears phone queues
        · Coordinates work tickets with Field Service Technicians
        · Performs other related duties as assigned

        Knowledge/Skills/Abilities:
        · Leadership capability of direct and non-direct reports
        · Mobile Application Usability Expert
        · Strong written and verbal communication
        · Strong computer skills, including proficiency with MS Office applications (Word, Excel, PowerPoint)
        · Bilingual communication skills (Preferred)
        · In-depth knowledge of Sharing Economy (Preferred)
        · Operations management experience (Preferred)
        · Knowledge of AAA products and systems (Preferred)

        Education & Experience / Licenses & Certification
        · Customer/Member service experience
        · Supervisory experience in service industry. Comparable experience in a team lead capacity may also be considered. (Preferred)
        · Bachelor’s Degree Preferred
        · High School Diploma or GED required
        · Valid Driver's License Work Environment/Physical Requirements
        · Entire work time is conducted in an office setting

        Apply Today

        Tow Truck Driver

        Phoenix, Arizona

        We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

        Description

        We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

        Description

        We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

        At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members. ​

        Why work for us?

        • Great Pay- $16.35 hourly with the potential to make up to $1,300 per month with quality and productivity incentives!

        • Bonus- Generous Monthly Incentive bonus

        • Training – You’ll attend a thorough, comprehensive, training program

        • Benefits – Medical, Dental, Vision, wellness program and more!

        • 401k Matching – $1 for $1 company match up to 6% of pay

        • Paid Time Off – Ten hours per month, ten holidays annually, and 24 hours per year earmarked for volunteer activities

        • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

        • ​Advance opportunities and more!

         

        What our Roadside Service Technicians do:

        • Driving and operating a service vehicle (i.e. loading/towing vehicles, flat tire changes, lock-out, fuel delivery services, etc.)

        • On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving

        • Utilizing on-board computer, radio communications, and mapping systems

        • Completion of daily paperwork (i.e. call-logs, battery invoices, cash receipts, etc.)

        • Inspecting and submitting maintenance reports of company vehicles for safe and efficient operation

        • Education and training. I.E.: AAA Compliance Training, RPST,TSAAC, Lock-out, PSP, Battery Service Training

         

        Education & Experience/Licenses & Certification

        • Must be at least 21 years of age to operate AAA vehicles

        • Must have open shift availability

        • Ability to drive a manual/automatic shift vehicle

        • Customer service skills and the ability to interact with a wide-range of people

        • Basic math skills

        • Basic automotive/mechanic knowledge and experience operating a motor vehicle with a valid driver’s license

        • Basic computer knowledge

        Work Environment/Physical Requirements:

        Works outdoors at vehicle sites when servicing vehicles. Lifting and carrying tires and parts, weighing up to 50 pounds, several times a day; bending, kneeling and stooping as required for service calls. Works in all weather and all traffic conditions. Vehicle recovery sites may be wet, messy and hazardous.

        Service Providers are required to provide a photograph for identification purposes. If needed for identification purposes, a photograph may be obtained after an offer of employment is made and accepted.   

         

        **Please note that you will be asked to complete a candidate assessment following your application, via email. Your application will not be considered until the assessment has been completed.**

        We’ll value your skills and experience. We’re building a performance organization with heart and developing a pipeline of tomorrow’s leaders. Your work will be enhanced with training opportunities, a mentoring program and our Promote-from-within philosophy. We celebrate our diversity and leverage the power of many minds.

        #ERS

        Apply Today

        Inside Sales Representative - Las Vegas (Remote)

        Las Vegas, Nevada

        We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

        • AAA acquired SAFE Security, the 11th largest smart home security company in the United States, in November 2018 with the vision to become the most trusted smart home security provider in America. With your help, we aspire to provide the same peace of mind at home as we have provided on the roads for the last 100 years.

          We’re looking for a results-driven Sales Representative to actively seek out and engage customer prospects.  You will be part of a team that has a MUST WIN attitude matched by an unparalleled support staff. We’re looking for hardworking, self-motivated, individuals with a professional presence. You will be working with a company and a team that is second to none and we are looking for the same! This is a quota-carrying role, primarily responsible for driving new revenue.

          While this is a fully remote position, each team adheres to a specific location strategy, which allows them to work more effectively together. Therefore, the candidate should reside in or near Las Vegas, NV.

          Why work for us?

          • Compensation - salary plus uncapped commission
          • Benefits – Medical, Dental, Vision, and more!
          • 401k Matching – $1 for $1 company match up to 4% of pay
          • Paid Time Off – Accrual of 3 weeks PTO and nine holidays annually
          • Career Growth – Move up your career, internal candidates receive top priority

          Summary:

          IMMEDIATE NEED! - The Inside Sales Representative is responsible for inbound and outbound B2C leads, advancing the sales process, closing new and upgrading existing business and achieving opportunity-based sales quotas. The Inside Sales Representative will conduct research to best qualify leads and reach business targets through telephone and email

          Job Duties:

          • Utilize a consistent contact attempt process via phone and e-mail to nurture, qualify and sell prospects generated by marketing campaigns and ‘cold-calling’ in a production focused environment
          • Prospect, educate and qualify leads to create sales-ready opportunities
          • Effectively communicate A3SH’s solutions and value propositions to prospects who may yet be unfamiliar with them leading to demand for A3SH’s ’s solutions
          • Manage your pipeline with precision, and consistently develop strategies to grow your business
          • Follow the established sales process and consistently using Salesforce.com to document prospect interactions – ensuring efficient lead management
          • Consistently monitor market trends and educate yourself on industry best practices to offer valuable perspective to your clients

          Requirements:

          • Ability to qualify opportunities involving multiple key decision makers
          • Ability to build and maintain lasting relationships with customers
          • Exceptional verbal communication and presentation skills
          • Understanding and experience in professional selling processes
          • Genuine passion for the sales discipline and for helping clients succeed
          • Ability and desire to thrive in a fast moving, ever-evolving environment
          • Ability to perform basic calculations and mathematical figures
          • Bilingual- Spanish preferred

          Educations & Experience/Licenses & Certifications:

          • BA a plus but not required
          • Minimum of two years' direct work experience in inside or outside sales capacity
          • Demonstrated success in qualifying opportunities involving multiple decision makers
          • Demonstrated ability to convert prospects and close deals and achieve sales quotas
          • Experience with customer relationship management software
          • Saturday and Sunday hours on a rotation basis is required

          #SAFE

        Apply Today

        Tow and Battery Drivers Needed

        Phoenix, Arizona

        We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

        We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

        We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

        At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members. ​

        Why work for us?

        • Great Pay- $16.35 hourly with the potential to make up to $1,300 per month with quality and productivity incentives!

        • Bonus- Generous Monthly Incentive bonus

        • Training – You’ll attend a thorough, comprehensive, training program

        • Benefits – Medical, Dental, Vision, wellness program and more!

        • 401k Matching – $1 for $1 company match up to 6% of pay

        • Paid Time Off – Ten hours per month, ten holidays annually, and 24 hours per year earmarked for volunteer activities

        • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

        • ​Advance opportunities and more!

         

        What our Roadside Service Technicians do:

        • Driving and operating a service vehicle (i.e. loading/towing vehicles, flat tire changes, lock-out, fuel delivery services, etc.)

        • On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving

        • Utilizing on-board computer, radio communications, and mapping systems

        • Completion of daily paperwork (i.e. call-logs, battery invoices, cash receipts, etc.)

        • Inspecting and submitting maintenance reports of company vehicles for safe and efficient operation

        • Education and training. I.E.: AAA Compliance Training, RPST,TSAAC, Lock-out, PSP, Battery Service Training

         

        Education & Experience/Licenses & Certification

        • Must be at least 21 years of age to operate AAA vehicles

        • Must have open shift availability

        • Ability to drive a manual/automatic shift vehicle

        • Customer service skills and the ability to interact with a wide-range of people

        • Basic math skills

        • Basic automotive/mechanic knowledge and experience operating a motor vehicle with a valid driver’s license

        • Basic computer knowledge

        Work Environment/Physical Requirements:

        Works outdoors at vehicle sites when servicing vehicles. Lifting and carrying tires and parts, weighing up to 50 pounds, several times a day; bending, kneeling and stooping as required for service calls. Works in all weather and all traffic conditions. Vehicle recovery sites may be wet, messy and hazardous.

        Service Providers are required to provide a photograph for identification purposes. If needed for identification purposes, a photograph may be obtained after an offer of employment is made and accepted.   

         

        **Please note that you will be asked to complete a candidate assessment following your application, via email. Your application will not be considered until the assessment has been completed.**

        We’ll value your skills and experience. We’re building a performance organization with heart and developing a pipeline of tomorrow’s leaders. Your work will be enhanced with training opportunities, a mentoring program and our Promote-from-within philosophy. We celebrate our diversity and leverage the power of many minds.

        #ROB

        Apply Today
        I view A3V not simply as a job but rather a home where I feel empowered to unleash the best of my creativity and business acumen. The reason I am excited to go to our lab every morning comes down to three things: my colleagues, the challenging nature of my work, and the meaningful objective of our collective efforts. All three enable me to grow as a leader and person. Shaaya, Team Member since 2019
        As a marketer, you dream of riding a big wave of transformation. At Gig, I am fortunate to be able to shape that wave. As part of a tightly-knit agile team, I lead the efforts of bringing to market next-generation mobility solutions that seamlessly blend digital and real-world experiences, guided by our ‘Members first’ mantra. Marina, Team Member since 2018
        It’s not often you get to reinvent a 100 year old brand. Even less often when a 100 year old organization puts it’s resources and people on a mission to transform itself. That’s precisely what we get to do here at A3. Working at A3 has provided me the opportunity to tackle startup challenges with Enterprise scale, while creating new products and services and helping to redefine a historic icon. Each of these are usually once in a career opportunities, getting to do all of them continuously is a lifetime’s worth of experience. Ashish, Team Member since 2017
        I’ve interviewed hundreds of customers over my career, but never have I felt such consistent love as I have from AAA Members. In user tests, customer visits and workshops, as soon as people see the name AAA their eyes brighten and they smile. They trust us and they love what we stand for. Every day that instills pride in what I do and it keeps me working hard to preserve and deliver on that love and trust. Sean, Team Member since 2017