Careers

Join our team of change makers

We’re looking for bright, passionate, and collaborative people to join
our tight-knit team as we innovate in the spirit of service. If this
sounds like you, let’s talk.

Life Insurance Agent

Carson City, Nevada

Essential Functions

• Maximizes life insurance market penetration with current members and property/casualty insureds and stays vigilant for new sales opportunities. Maintains high quality production and persistency standards to assure profitable growth.  Identifies and develops sales opportunities within the community.  Follows company approved sales process in the completion of required financial, activity and sales reporting.

• Provides life sales support and training on lead development and identification for the frontline employees, Insurance Sales Agents (P/C) and other staff who come in contact with members/ insureds.  Establishes and maintains strong working relationships with front line employees, Sales Agents and the branch management team. Notifies Agents in a timely manner of result with referred lead.  Provides leads from life insureds and other calls to Sales Agents for other products/services, i.e., membership, auto/homeowners and travel insurance.

• Stays well-informed of changes and developments in policy and/or external practices. Attends meetings to obtain information, provide input, keep lines of communication open, stay updated and offer sales ideas when appropriate.  Keeps current in industry; maintains continuing education for licensure.

• Develops annual business plan with input and involvement from the Life Sales Manager to meet goals and determine responsibilities, including new business life sales, quality standards, as well as building outstanding customer relationships. Reviews plan objectives and reassesses strategies to align performance relative to annual sales goals.

• Ensures compliance with NCNU and AAA Life and regulations, as well as external regulations

Knowledge/Skills/Abilities

• Strong interpersonal, presentation and communication skills needed to interact with staff, members and insureds effectively

• Ability to cultivate relationships with peers and staff; educates staff to make referrals to Life Insurance

Agents

• Computer skills in basic software applications, and navigating business applications specific to life insurance

• Demonstrated skills in selling life insurance and annuities; Skills to develop, track and effectively follow up on leads (preferred)

• Strong knowledge in sales techniques, life product line illustrations, features and benefits (preferred)

• Demonstrated skills in prospecting and lead generation abilities (preferred)

• Bilingual communication skills (preferred)

Life Insurance Agent (BA05A3)

Education & Experience / Licenses & Certification

• High School Diploma or GED

• Valid Automobile Operator's License

• Active State Resident Life Insurance License

• Bachelor's degree in related area or an equivalent combination of education and experience

(preferred)

• 1+ years experience in Life Insurance and/or Annuity Sales (preferred)

• CLU, ChFC and/or LUTCF Designations (preferred)

Work Environment/Physical Requirements

Works in an office environment sitting at a desk, table or computer workstation for extended periods of time.  May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

Competency

Results Orientation (Intermediate) Customer Centricity (Intermediate) Drive and Initiative(Intermediate) Interpersonal Savvy (Proficient) Negotiating (Learning)

#life sales

Apply Today

Life Insurance Agent

Redwood City, California

Essential Functions

  • Maximizes life insurance market penetration with current members and property/casualty insureds and stays vigilant for new sales opportunities. Maintains high quality production and persistency standards to assure profitable growth.  Identifies and develops sales opportunities within the community. Follows company approved sales process in the completion of required financial, activity and sales reporting.

  • Provides life sales support and training on lead development and identification for the front line employees, Insurance Sales Agents (P/C) and other staff who come in contact with members/ insureds.  Establishes and maintains strong working relationships with front line employees, Sales Agents and the branch management team. Notifies Agents in a timely manner of result with referred lead. Provides leads from life insureds and other calls to Sales Agents for other products/services, i.e., membership, auto/homeowners and travel insurance.

  • Stays well-informed of changes and developments in policy and/or external practices. Attends meetings to obtain information, provide input, keep lines of communication open, stay updated and offer sales ideas when appropriate.  Keeps current in industry; maintains continuing education for licensure.

  • Develops annual business plan with input and involvement from the Life Sales Manager to meet goals and determine responsibilities, including new business life sales, quality standards, as well as building outstanding customer relationships. Reviews plan objectives and reassesses strategies to align performance relative to annual sales goals.

  • Ensures compliance with NCNU and AAA Life and regulations, as well as external regulations

 

Knowledge/Skills/Abilities

  • Strong interpersonal, presentation and communication skills needed to interact with staff, members and insureds effectively 

  • Ability to cultivate relationships with peers and staff; educates staff to make referrals to Life Insurance Agents 

  • Computer skills in basic software applications, and navigating business applications specific to life insurance 

  • Demonstrated skills in selling life insurance and annuities; Skills to develop, track and effectively follow up on leads (preferred) 

  • Strong knowledge in sales techniques, life product line illustrations, features and benefits (preferred) 

  • Demonstrated skills in prospecting and lead generation abilities (preferred) 

  • Bilingual communication skills (preferred)

 

Education & Experience / Licenses & Certification

  • High School Diploma or GED

  • Valid Automobile Operator's License

  • Active State Resident Life Insurance License

  • Bachelor's degree in related area or an equivalent combination of education and experience

  • (preferred)

  • 1+ years experience in Life Insurance and/or Annuity Sales (preferred)

  • CLU, ChFC and/or LUTCF Designations (preferred) 

Work Environment/Physical Requirements

Works in an office environment sitting at a desk, table or computer workstation for extended periods of time.  May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

Competency

Results Orientation (Intermediate) Customer Centricity (Intermediate) Drive and Initiative(Intermediate) Interpersonal Savvy (Proficient) Negotiating (Learning)

We’ll value your skills and experience. We’re building a performance organization with heart and developing a pipeline of tomorrow’s leaders. Your work will be enhanced with training opportunities, a mentoring program and our Promote-from-within philosophy. We celebrate our diversity and leverage the power of many minds.   

#LifeSales 

Apply Today

Manager, Insurance Agency Compliance

Walnut Creek, California

Manager, Insurance Agency Compliance is the subject matter expert (SME) in the area of insurance compliance and responsible for developing and executing the Club’s insurance operations compliance program.  The program will ensure the Club’s insurance operations are conducted in compliance with legal/regulatory requirements, Club guidance, and ethical business practices.  This leader is relied upon to proactively identify solutions to stay ahead of evolving Property & Casualty (P&C) risks.  This includes updating club policies and procedures, identifying training and licensing requirements, and constantly developing effective solutions to address gaps.  To accomplish these responsibilities, the Manager develops strong working relationships with enterprise teams such as Ethics & Compliance and Legal. This role also collaborates with an existing Quality Assurance (QA) team to ensure a high volume of insurance policies are sufficiently inspected for quality control.  The Manager, Insurance Agency Compliance works to develop improved business processes and policy inspection programs with an aim toward ensuring first-pass quality and reducing overhead costs. This position reports to the VP, Operations Strategy with a dotted line relationship to the VP, Ethics & Compliance.

  • P&C Insurance Compliance: This leader helps identify, prioritize, and refine Club guidance (policies and procedures) to continually mitigate insurance agency risks (e.g., DOI compliance, errors & omissions, etc.).  This leader’s deep P&C insurance industry skills and experience to identify insurance compliance requirements.  This includes requirements for licensing, agent training, DOI insurance codes and laws, rules and regulations, and insurance guidelines.  This role may manage special projects as needed as requested by the business or Ethics & Compliance 
  • Proactive Risk Mitigation: This leader continually improves QA and inspection programs to get ahead of evolving risks.  She/he brings their SME perspective and industry best practices to identify gaps and exposure areas and work across teams for solutions.  The leader looks beyond the horizon to proactively identify and evolve policy inspection categories, processes, and approaches.  This involves acting as a collaborative advisor to the (QA) inspection team. 
  • Remediation Solutions: Identify how to remediate non-compliance, and develop exception handling processes
  • Cross-Functional Relationships: Includes strong dotted line to other organizations (e.g., Ethics and Compliance, Legal) and effectively working across divisions (e.g., Finance, Internal Audit and Investigations, Insurance Marketing, etc.
  • Compliance Reporting: The role also involves ongoing tracking of the compliance program (e.g., percent of all new policies QA inspected for compliance, license and training compliance, etc.) and producing ongoing reports for senior management to provide constant visibility on compliance status.

Education, Certification, and Experience

  • Bachelor’s degree, preferably in a business or technical field
  • Ten or more years of relevant experience with increasing responsibility
  • Two years of leadership experience 
  • Property & Casualty license is preferred
  • Experience with process improvement tools/techniques is preferred

Knowledge / Skills / Abilities

  • Deep Insurance Experience – 10+ years of experience in P&C insurance industry at major carrier(s), including strong command of insurance laws, codes, regulations, guidelines, and ability to keep up with evolving insurance industry trends related to compliance
  • Program Management – Experience with organization and project management including data analysis and reporting
  • Insurance Tools – Experience and comfort working with agency management systems (AMS) and associated insurance data
  • Compliance Track Record – Strong compliance background, in particular, knowledge of P&C insurance compliance
  • Team Leadership – Experience leading teams of 3 or more employees
  • Cross-Functional Partnerships – Experience with successfully building relationships and trust across divisional lines
  • Detail Oriented – High bar for quality and compliance; does not miss key details 

Apply Today

Insurance Sales Agent - Bilingual

San Francisco, California

We're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service. We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members. We're community minded, and celebrate the growth, development and successes of our diverse Team Members. 

Whether you’re just starting your journey or looking to grow your career, we’ll support you every step of the way.

AAA is known for providing exceptional products, service and experiences to our members. Our Insurance Agents are key members of AAA NCNU, providing exceptional, knowledgeable insurance service.  Whether you are an experienced sales professional, or an experienced insurance Agent, AAA NCNU will invest in your success by providing you with unparalleled training and support.

Why work for us?

  • Licensing AssistanceIf unlicensed, AAA NCNU will reimburse the costs of licensure

  • Training You’ll attend a thorough, comprehensive, three week training program in our Walnut Creek headquarters

  • No Overhead CostsW-2 structure with dedicated space in a AAA NCNU branch

  • Compensation Non recoverable draw hourly compensation or lucrative, uncapped bonus plan with first year production incentives

  • Benefits Access to Medical, Dental, Vision, wellness program and more!

  • 401k Matching$1 for $1 company match up to 6% of pay

  • Annual Incentive PlanEligibility to participate in AAA NCNU annual bonus plan

  • Paid Time OffAccrual of 17 PTO days per year, nine holidays annually and 24 hours per year earmarked for volunteer activities

  • Collaborative Environment AAA will value your contribution to providing exceptional service to our members

Insurance Agent Responsibilities

  • Uses sales techniques and product knowledge to identify customer-specific needs to generate new sales, retain existing insured’s and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.

  • Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Associate’s manager.

  • Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.

  • Consistently provides all Members with a sales and service experience that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.

  • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.

  • Responds to customer inquiries and requests relating to insurance products and membership.

  • Researches and resolves customer service issues. Often assists the insured in initiating the first notice of loss on claims.

Education & Experience/Licenses & Certification

  • High school diploma or GED required. Bachelor's degree in relevant field preferred.

  • 2 to 4 years of sales experience required. Insurance industry work experience preferred.

  • Currently possesses, or has the ability to acquire the active and unrestricted state issued license(s) required to place property and casualty insurance and Life Insurance. Active required license(s) preferred.

  • Bilingual Spanish, Russian or Chinese (Cantonese or Mandarin) a plus!

**Please note that you will be asked to complete a candidate assessment following your application, via email. Your application will not be considered until the assessment has been completed.**

We’ll value your skills and experience. We’re building a performance organization with heart and developing a pipeline of tomorrow’s leaders. Your work will be enhanced with training opportunities, a mentoring program and our Promote-from-within philosophy. We celebrate our diversity and leverage the power of many minds.          

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

#IASales

Apply Today

Certified Automotive Technician

Phoenix, Arizona

We're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service.

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. 

We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
 

We work hard to create an environment where you can thrive and where you use your skills and talents to help us deliver legendary Member service. You’ll help have a positive impact on the diverse communities we serve, too.

Why AAA?

  • Hourly Pay, Wrench Rate with bonus and incentive plans

  • $2500 Sign-On bonus

  • Exceptional benefits within 30 days of hire, to include 401k matching

  • 15 Paid Days off and no Sunday work hours

  • Tuition reimbursement for receiving additional ASE certifications

  • A free AAA Membership and numerous employee discounts

What You'll Do.

  • Successfully complete automotive service and repair work qualified to perform.  Perform work according to safety guidelines.  Complete vehicle inspection form and vehicle diagnostic form and submit to service advisor.  Complete documentation of repair work completed.

  • Advises service advisor of change in a vehicles status. Inspect vehicles for additional needed repairs or maintenance and recommend them to the service advisors for sale to customers.

  • Responsible to maintain a safe and clean work area.  Participate in ongoing training as assigned by management. Study technical bulletins, industry magazines, and technical websites. 

What You've Done.

  • 3-5 years automotive repair experience 

  • 2+ ASE Certifications required or equivalent experience.

  • Valid Arizona driver’s license and current 39 month driving record. 

  • Candidates will be considered if certifications have expired within the last 2 years. 

  • Candidate will be required to re-certify in at least 2 areas at the next testing cycle as a condition of employment. 

PHYSICAL DEMANDS: 

Required by the Americans with Disabilities Act (ADA).

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk and hear, required to sit, occasionally required to stand and walk; use and to finger, handle, or feel; and reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, peripheral vision and the ability to focus. Identify specific hazards as necessary (use of chemicals, equipment, driving).

May be exposed to chemicals, pneumatic air, electrical, lifting, tripping and/or falling, drives member and/or company vehicle.

#automotive

Apply Today

Business Analyst, Senior

Helena, Montana

BUSINESS ANALYST, Senior - SALES ANALYTICS

AAA…we're one of the largest Membership organizations in the country and you’ve probably heard of us or seen our stickers, but there’s a lot to us that you don’t know about:

  • We’re big – We have a presence in 7 states, serve over 6 million Members, and generate $4 billion in sales
  • We’re diverse – We have many products and services including roadside assistance, auto repair, insurance, travel advisory, DMV services, and home security
  • We’re innovative – We invest in an incredible amount of innovation through our innovation arm, A3Ventures, where we both invest in other businesses through venture capital and start our own businesses; check out Gig Car Share and AAA House Manager: https://www.a3ventures.co/
  • We’re leading edge – We are helping pioneer the autonomous vehicle market, operating the largest autonomous vehicle testing facility in the country… and we run our own autonomous vehicle shuttle on the Las Vegas Strip
  • We’re service oriented – The selling, the innovation, the size, it’s all in an effort to better serve our members, which is the underlying motive in all our decisions 
  • We care – AAA is committed to communities and have many community based programs including AAA School Safety Patrol, Car Seat Inspection, and disaster preparedness

Essential Functions

• Performs financial evaluations on operations / products and develops/implements financial strategies covering a wide range of issues affecting business unit decision, profits and financial strength. Determines possible implications on various divisions/ departments and makes recommendations as needed.

• Reviews and provides recommendations on  the business unit’s operational / product / financial reports. Interprets the contents for  management, alerts them to significant issues and / or opportunity trends.

• Based on  findings of identified trends and analysis conducted, participates in the

development of division’s business plan in support of corporate objectives.

• Reviews the tracking and reporting methodologies and recommends better ways to track and trend collected data to provide management with more meaningful ways to review the data.

• Reports on  key metrics and provides recommendations to improve the division’s efficiency.

Knowledge/Skills/Abilities

• Strong mathematical skills needed

• Advanced analytical skills to effectively identify problems and develop solutions

• Advanced organizational skills

• Has strong business writing skills

• Project management experience skills to accurately complete detail data assignments, understand and interpret broad operational / product / financial concepts and their application to the business unit and AAA

• Proficient in the use and development of operational / product / financial concepts as they apply to business unit and AAA

• Advanced interpersonal and inter-departmental skills

• Advanced understanding of AAA business strategy

• Strong understanding of the use and development of operational models and other related reporting software (preferred)

Education & Experience / Licenses & Certification

• Bachelor's degree in related area or an equivalent combination of education and experience

• 5+ years experience conducting financial and/or business analysis

Apply Today

Director, Revenue Accounting

Walnut Creek, California

Our Director, Revenue Accounting will oversee and be involved in overseeing the recording and reporting of revenues and the order to cash process and functions, including analytics, controls and fostering relationships within accounting, finance, operations, and IT.  Ability to understand key accounting concepts around revenue recognition and deferred revenue is important.   This role also performs reviews throughout the revenue accounting process to ensure final output in line with internal and external accounting and reporting requirements. Participates with other senior managers to establish strategic plans and objectives. Makes high level decisions on administrative or operational matters and ensures operations effective achievement of objectives.  Regularly interacts and liaisons with senior management on all final business decisions.  Able to negotiate management and influence senior level leaders regarding matters of significance to the organization. Works on complex issues where analysis of situations or data requires an in-depth knowledge of the company and external competitive environment. Relies upon technical knowledge to effectively direct the work of the group. Participates in corporate development of methods, techniques and evaluation criteria for projects, processes, and people. The Director oversees professional and operational accounting staff and has full supervisory authority including the hiring process, performance appraisals, planning for staff development and input in the disciplinary process. 

Essential Functions

• Manages and reviews operations, quality and production for a work unit or group of employees (directly and indirectly) with diverse functions and/or skill sets required for complex activities.

• Provides guidance to subordinates within the latitude of established company policies.

• Acts as advisor to subordinates to meet schedules and/or resolve technical problems.

• Develops and administers schedules and performance requirements.

• Lead order to cash projects at all levels of complexity.

• Ensures operations and functions are performed in compliance with broad policies, precedents and professional knowledge/standards. Assist in developing such policies/procedures as requested.

• Participates in the selection of staff, ensures proper orientation and training, and works with manager to address employee relations issues in accordance with company policy. Coaches and mentors staff; provides input to performance evaluation and development planning.

• Participates in and/or contributes to the development of the department budget, operational procedures and the forecasting of staffing needs.  Recommend changes to policies and establishes procedures that affect immediate organization.  Forecast employee salaries - reviews base pay, comp ratio, and promotional eligibility; provides input to annual pay review.

• Ensures the accurate compilation, analysis and reporting of accounting data.

Knowledge/Skills/Abi​lities​

• Strong expertise in financial transactions and financial systems and related accounting and regulatory compliance requirements.

• Strong supervisory skills, ability to clearly communicate complex information to staff with diverse skills and technical backgrounds.  Able to successfully support staff in increasing levels of performance.

• Consistently demonstrates people leadership capabilities at an expert level.

• Skills to develop and implement accounting standards and train staff to consistently meet and exceed expectations.

• Strong knowledge of accounting principles, methods and systems.

• Ability to deploy resources effectively to meet operational needs of department

• Systems implementation experience

Experience with ERP Systems ie. Workday

Education & Experience / Licenses & Certification

• Bachelor's degree with emphasis on Business Administration, Finance, Accounting or equivalent.

• 8+ years previous relevant work experience.

• Staff supervision, coaching, (at least 2 years supervisory experience)

• CPA required

Apply Today

Manager, Analytics

Walnut Creek, California

Essential Functions

• Manages overall business unit reporting and metrics function to assure successful and ongoing integration of all business initiatives

• Plans, manages, and controls the activities of a team that provides operational support to internal customers.

• Leads and manages a staff of professionals responsible for analytics, consulting and metrics development.

• Acts as primary decision maker for hiring, termination, performance development, salary and promotion decisions for direct reports to ensure efficient operation of the function.

• Leads team to achieve enterprise objectives and core business initiative performance targets.

• Plans, manages, and controls the activities of a team that provides reporting & metric development, project execution and consulting support for the business.

• Brings expertise or identifies subject matter experts in support of multi-functional efforts in process improvement, data capture and analysis, infrastructure support, tool ownership and compliance with procedures, etc.

• Provides/recommends and reviews solutions, short and long term strategies and actions to executive management.

• Advises business groups by providing strategic direction to initiative prioritization, integration and resource application.

• Reviews and recommends tools for division or enterprise-wide use.

• Alerts executive management to significant issues or opportunity trends.

• Participates with Director to provide meaningful insights that enable tangible improvements to business results. Raises significant issues or opportunity trends based on fact and data analyses.

• Responsible for internal and external reporting; includes reporting to AAA National for all analytical data.

• Ensures that policies, procedures and deliverables align with corporate vision.

• Maintains and enhances company-wide process for reporting, scorecards, dashboards that appropriate raise business issues and lead to actionable outcomes.

• Advises business groups by providing strategic direction to initiative prioritization, integration and resource application

Knowledge/Skills/Abilities

• Project Planning and Management

• Proven exceptional analytical, planning, problem solving, and solution design skills

• Ability to discern between best theoretical solutions and best realistic solutions

• Expertise and proven track record in managing complex, multifunctional initiatives

• Strong communication abilities applied throughout all key levels in the organization, including both verbal and written communications

• Excellent strategic, organizational and problem solving skills

• Expert knowledge and application of principles, theories and concepts applicable to consulting and ability to manage others to achieve results

• Expert research and investigation skills

• Excellent application skills required, including Excel, Visio, MicroStrategies and other desktop applications

• Experience with HR systems (Workday) and HR analytics

• Strong understanding of the use and development of operational models and other related reporting software

Education & Experience / Licenses & Certification

• Bachelor's degree in related area required, advanced degree preferred

• 5+ years’ experience conducting financial and/or business analysis

• 3+ years Project/ Program Delivery and Project /Program Management or Consulting Experience

Work Environment/Physical Requirements

Works in an office environment sitting at a desk, table or computer workstation for extended periods of time.  May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

Competency

Strategic Mindset (Expert) Dealing with Ambiguity (Expert) Visionary (Proficient)

Problem Solving (Expert)

Business Acumen and Fiscal Responsibility (Expert) Customer Centricity (Expert)

Results Orientation (Expert)

Managing and Measuring Work (Proficient)

Apply Today

Life Insurance Agent

Monterey, California

Essential Functions

  • Maximizes life insurance market penetration with current members and property/casualty insureds and stays vigilant for new sales opportunities. Maintains high quality production and persistency standards to assure profitable growth.  Identifies and develops sales opportunities within the community. Follows company approved sales process in the completion of required financial, activity and sales reporting.

  • Provides life sales support and training on lead development and identification for the front line employees, Insurance Sales Agents (P/C) and other staff who come in contact with members/ insureds.  Establishes and maintains strong working relationships with front line employees, Sales Agents and the branch management team. Notifies Agents in a timely manner of result with referred lead. Provides leads from life insureds and other calls to Sales Agents for other products/services, i.e., membership, auto/homeowners and travel insurance.

  • Stays well-informed of changes and developments in policy and/or external practices. Attends meetings to obtain information, provide input, keep lines of communication open, stay updated and offer sales ideas when appropriate.  Keeps current in industry; maintains continuing education for licensure.

  • Develops annual business plan with input and involvement from the Life Sales Manager to meet goals and determine responsibilities, including new business life sales, quality standards, as well as building outstanding customer relationships. Reviews plan objectives and reassesses strategies to align performance relative to annual sales goals.

  • Ensures compliance with NCNU and AAA Life and regulations, as well as external regulations

 

Knowledge/Skills/Abilities

  • Strong interpersonal, presentation and communication skills needed to interact with staff, members and insureds effectively 

  • Ability to cultivate relationships with peers and staff; educates staff to make referrals to Life Insurance Agents 

  • Computer skills in basic software applications, and navigating business applications specific to life insurance 

  • Demonstrated skills in selling life insurance and annuities; Skills to develop, track and effectively follow up on leads (preferred) 

  • Strong knowledge in sales techniques, life product line illustrations, features and benefits (preferred) 

  • Demonstrated skills in prospecting and lead generation abilities (preferred) 

  • Bilingual communication skills (preferred)

 

Education & Experience / Licenses & Certification

  • High School Diploma or GED

  • Valid Automobile Operator's License

  • Active State Resident Life Insurance License

  • Bachelor's degree in related area or an equivalent combination of education and experience

  • (preferred)

  • 1+ years experience in Life Insurance and/or Annuity Sales (preferred)

  • CLU, ChFC and/or LUTCF Designations (preferred) 

Work Environment/Physical Requirements

Works in an office environment sitting at a desk, table or computer workstation for extended periods of time.  May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

Competency

Results Orientation (Intermediate) Customer Centricity (Intermediate) Drive and Initiative(Intermediate) Interpersonal Savvy (Proficient) Negotiating (Learning)

We’ll value your skills and experience. We’re building a performance organization with heart and developing a pipeline of tomorrow’s leaders. Your work will be enhanced with training opportunities, a mentoring program and our Promote-from-within philosophy. We celebrate our diversity and leverage the power of many minds.   

#LifeSales 

Apply Today

Life Insurance Agent

Los Gatos, California

AAA is known for providing exceptional products, service and experiences to our members. Life insurance is no exception.  Our unique Life Insurance Specialist role works collaboratively with branch teams to provide a knowledgeable examination of our members life insurance needs.

Why work for us?

  • No Overhead Costs – W-2 structure with dedication space in a AAA NCNU branch
  • Training - Accelerated training program for experienced agents
  • Compensation - Base plus commission platform with eligibility of annual merit increase, renewals and first year production bonuses
  • Benefits – Medical, Dental , Vision
  • 401k Matching – $1 for $1 company match up to 6% of pay
  • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan
  • Paid Time Off – Ten hours per month, ten holidays annually, one floating holiday and 24 hours per year earmarked for volunteer activities
  • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Life Insurance Specialist Responsibilities

  • Provide life sales support and training on lead development and identification for frontline team employees, Insurance Sales Agents (P&C), and other staff
  • Keep current in the industry by maintaining continuing education for licensure, as well as consistently staying well-informed of updates, changes and other developments in policy and/or external practices
  • Develop an annual business plan that includes input and involvement with your manager to ensure goals are met and responsibilities are determined, including new business life sales, quality standards, as well as building outstanding customer relationships.
  • Follow company-approved sales processes during the completion of any required financial, activity and sales reporting
  • Review plan objectives and reassess strategies in order to align performance relative to annual sales goals
  • Ensure compliance with  and AAA Life regulations, as well as external regulations

Education & Experience/Licenses & Certification

  • High School Diploma or GED; a valid driver’s license; and an active State Resident Life Insurance License.
  • Bachelor’s Degree in a related area or an equivalent combination of education and experience and a minimum 6 months experience in Life Insurance and/or Annuity Sales.
  • CLU, ChFC and/or LUTCF Designations a plus.

#LifeSales

Apply Today

Life Insurance Agent

Chico, California

We're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service. We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members. We're community minded, and celebrate the growth, development and successes of our diverse Team Members.

Essential Functions 

  • Maximizes life insurance market penetration with current members and property/casualty insureds and stays vigilant for new sales opportunities. Maintains high quality production and persistency standards to assure profitable growth.  Identifies and develops sales opportunities within the community. Follows company approved sales process in the completion of required financial, activity and sales reporting.
  • Provides life sales support and training on lead development and identification for the frontline employees, Insurance Sales Agents (P/C) and other staff who come in contact with members/ insureds.  Establishes and maintains strong working relationships with front line employees, Sales Agents and the branch management team. Notifies Agents in a timely manner of result with referred lead. Provides leads from life insureds and other calls to Sales Agents for other products/services, i.e., membership, auto/homeowners and travel insurance.

  • Stays well-informed of changes and developments in policy and/or external practices. Attends meetings to obtain information, provide input, keep lines of communication open, stay updated and offer sales ideas when appropriate.  Keeps current in industry; maintains continuing education for licensure.

  • Develops annual business plan with input and involvement from the Life Sales Manager to meet goals and determine responsibilities, including new business life sales, quality standards, as well as building outstanding customer relationships. Reviews plan objectives and reassesses strategies to align performance relative to annual sales goals.

  • Ensures compliance with NCNU and AAA Life and regulations, as well as external regulations

Knowledge/Skills/Abilities 

  • Strong interpersonal, presentation and communication skills needed to interact with staff, members and insureds effectively

  • Ability to cultivate relationships with peers and staff; educates staff to make referrals to Life Insurance

Agents

  • Computer skills in basic software applications, and navigating business applications specific to life insurance

  • Demonstrated skills in selling life insurance and annuities; Skills to develop, track and effectively follow up on leads (preferred)

  • Strong knowledge in sales techniques, life product line illustrations, features and benefits (preferred)

  • Demonstrated skills in prospecting and lead generation abilities (preferred)

  • Bilingual communication skills (preferred)

Education & Experience / Licenses & Certification 

  • High School Diploma or GED

  • Valid Automobile Operator's License

  • Active State Resident Life Insurance License

  • Bachelor's degree in related area or an equivalent combination of education and experience

  • (preferred)

  • 1+ years experience in Life Insurance and/or Annuity Sales (preferred)

  • CLU, ChFC and/or LUTCF Designations (preferred)

Work Environment/Physical Requirements

Works in an office environment sitting at a desk, table or computer workstation for extended periods of time.  May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

Competency

Results Orientation (Intermediate) Customer Centricity (Intermediate) Drive and Initiative(Intermediate) Interpersonal Savvy (Proficient) Negotiating (Learning)

We’ll value your skills and experience. We’re building a performance organization with heart and developing a pipeline of tomorrow’s leaders. Your work will be enhanced with training opportunities, a mentoring program and our Promote-from-within philosophy. We celebrate our diversity and leverage the power of many minds.   

#Life Sales

Apply Today

Vehicle Service Technician

Las Vegas, Nevada

Essential Functions

Preparing vehicles for daily operations by fueling, cleaning, and inspecting.  Inspection results are document on the vehicle inspection report (VIR) form to identify any malfunctions, damages, and safety concerns. Interacting with drivers to understand issues pertaining to their assigned vehicles and effectively coordinating work and/or repair requirements. Maintain the cleanliness of the grounds and office area to ensure safe and clean work area.   Assist with general maintenance of vehicle to include oil change, tire replacement and/or rotation, and minor repairs. Other duties as assigned.

Education and/or Experience:

High School

0-3 year work experience

Valid drivers license

Ability to detect malfunctions in vehicle parts.

Sound understanding of using repair tools, equipment, and testing machinery.

Education & Experience / Licenses & Certification

High School Diploma or GED equivalent

5+ years’ experience operating a motor vehicle with a valid driver's license

Vocational technical automotive training/certification or equivalent experience (preferred)

ASE (Automotive Service Excellence) certification(preferred)

M1 Motorcycle license endorsement (Required if operating a Motorcycle)

Work Environment/Physical Requirements

Works outdoors at vehicle sites when servicing vehicles. Lifting and carrying tires and parts, weighing up to 50 pounds, several times a day; bending, kneeling and stooping as required for service calls. Works in all weather.

Apply Today

Member Experience Associate

Ogden, Utah

We're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service. We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
 

Why work for us?

  • Benefits – Access to Medical, Dental, and Vision program and more! 
  • 401k Matching – $1 for $1 company match up to 6% of pay 
  • Annual Incentive Plan – Eligibility to participate in AAA annual bonus plan 
  • Paid Time Off – Accrual of 17 PTO days your first year, nine paid holidays annually, and 24 hours earmarked for volunteer activities 

Essential Functions:

  • Exhibits AAA guiding principles and core values

  • Performs routine sales, service and operational functions for AAA Members including; DMV, cashiering, auto travel, notary and insurance sales support, with expectations for maintaining required standards, policies and procedures

  • Understands and actively promotes products and services to achieve individual goals in support of meeting organization goals and objectives 

  • Overcomes obstacles that create barriers to Team Member or branch efforts

  • Identifies process improvement opportunities and proposes solutions

  • Acts as an agent for change while promoting AAA’s guiding principles and core values

Knowledge/Skills/Abilities:

  • Demonstrates sales and service skills. Able to effectively interact, face-to-face, with new, prospective and existing Members.

  • Accuracy and comfort handling money, making change, balancing cash drawer.

  • Good computer skills, proficient in both reading and basic arithmetic.

  • Good written and verbal communication skills in person and over the phone.

  • Ability to multitask in response to requests, requirements and Member/Team Member expectations. Ability to accept feedback and correct course as necessary.

Required Experience / Licenses & Certifications:

  • Two years of sales or customer service experience required

  • Two years of insurance customer service experience preferred

  • Experience working with sales and service standards and goals

  • Current & valid Driver's License with clean history may be required

  • Bonding and fingerprinting may be required

  • P&C Licensing required

Work Environment/Physical Requirements:

Works in a variety of office environments where standing, walking or sitting at a desk, table or computer workstation may be required for extended periods of time. May travel by car, plane or other form of transportation to attend business meetings or conferences. May be required to work in one or more locations in a defined service area. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

#MEA

Apply Today

Travel Sales Counselor

Manteca, California

We're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service. We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members. We're community minded, and celebrate the growth, development and successes of our diverse Team Members.

Whether you’re just starting your journey or looking to grow your career, we’ll support you every step of the way.

Essential Functions:

  • Sells International & Domestic vacation packages, cruises, tours, hotel, car rental, rail and air travel
  • Owns the relationship with the member from beginning to end of each travel related transaction
  • Researches, evaluates and compares appropriate AAA Travel Partner packages to match up with member needs for  the purpose of “delivering exceptional member experiences” in every transaction
  • Stays current with world events and latest travel industry developments and trends, and provides relevant information to members
  • Processes and interprets travel documents for members purchasing travel products with AAA and inform them of governmental requirements
  • Investigates and responds to travel-related member questions/complaints, and recommends solutions
  • Initiates contact with members and past customers to prospect for new business and encourages repeat business
  • Maintains minimum production goals in the following areas: Travel sales, sales of Travel Partner and proprietary products (i.e. Sojourns, AAA Vacations)
  • Cross-sells products and services (e.g., insurance (P&C, Life), new membership accounts, etc.)

Knowledge/Skills/Abilities:

  • Ability to clearly communicate (verbal and written) in English
  • Basic computer (e.g., Microsoft Word, Outlook, etc.) and industry specific applications (e.g., Galileo, VAX, etc.) and telephone skills
  • GDS experience required (Apollo/Galileo/Travelport)
  • Detailed knowledge of travel products
  • Knowledge of worldwide geography, the ability to read and interpret maps and brochures
  • Self-motivated sales drive and documented sales success
  • Ability to work efficiently both independently and as part of a team
  • Bilingual communication skills are a plus

Education & Experience / Licenses & Certifications:

  • 2 years of recent experience selling international and domestic travel services
  • Travel Institute certification as “CTA, CTC, or CTIE” preferred

Work Environment/Physical Requirements:

Works in an office environment sitting at a desk, table or computer workstation for extended periods of time. May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 70-80 percent of the time spent on the job involves the use of a personal computer.

 

 

Apply Today

Insurance Sales Agent

Alameda, California

We're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service. We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members. We're community minded, and celebrate the growth, development and successes of our diverse Team Members.

Whether you’re just starting your journey or looking to grow your career, we’ll support you every step of the way.

AAA is known for providing exceptional products, service and experiences to our members. Our Insurance Agents are key members of AAA NCNU, providing exceptional, knowledgeable insurance service.  Whether you are an experienced sales professional, or an experienced insurance Agent, AAA NCNU will invest in your success by providing you with unparalleled training and support.

Why work for us?

  • Licensing AssistanceIf unlicensed, AAA NCNU will reimburse the costs of licensure

  • Training You’ll attend a thorough, comprehensive, three week training program in our Walnut Creek headquarters

  • No Overhead Costs W-2 structure with dedicated space in a AAA NCNU branch

  • Compensation Non recoverable draw hourly compensation or lucrative, uncapped bonus plan with first year production incentives

  • Benefits Access to Medical, Dental, Vision, wellness program and more!

  • 401k Matching$1 for $1 company match up to 6% of pay

  • Annual Incentive Plan Eligibility to participate in AAA NCNU annual bonus plan

  • Paid Time OffAccrual of 17 PTO days per year, nine holidays annually and 24 hours per year earmarked for volunteer activities

  • Collaborative EnvironmentAAA will value your contribution to providing exceptional service to our members

Insurance Agent Responsibilities

  • Uses sales techniques and product knowledge to identify customer-specific needs to generate new sales, retain existing insured’s and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.

  • Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Associate’s manager.

  • Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.

  • Consistently provides all Members with a sales and service experience that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.

  • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.

  • Responds to customer inquiries and requests relating to insurance products and membership.

  • Researches and resolves customer service issues. Often assists the insured in initiating the first notice of loss on claims.

Education & Experience/Licenses & Certification

  • High school diploma or GED required. Bachelor's degree in relevant field preferred.

  • 2 to 4 years of sales experience required. Insurance industry work experience preferred.

  • Currently possesses, or has the ability to acquire the active and unrestricted state issued license(s) required to place property and casualty insurance and Life Insurance. Active required license(s) preferred.

  • Bilingual Chinese (Cantonese or Mandarin) preferred

**Please note that you will be asked to complete a candidate assessment following your application, via email. Your application will not be considered until the assessment has been completed.**

We’ll value your skills and experience. We’re building a performance organization with heart and developing a pipeline of tomorrow’s leaders. Your work will be enhanced with training opportunities, a mentoring program and our Promote-from-within philosophy. We celebrate our diversity and leverage the power of many minds.              

#IASales

Apply Today

Member Experience Generalist

Dublin, California

Essential Functions 
●    Champions and exhibits our guiding principles and core values of AAA
●    Provides helpful, empathetic, reliable and timely assistance to both Team Members and Members
●    Routinely leverages branch resources to provide solutions to complex situations
●    Coordinates  work flow and resources in a well-planned organized manner
●    Supports Manager and Team Lead in providing consistent communication and messaging
●    Supports the recruiting, training, onboarding and scheduling of Branch Team Members
●    Supports Team Engagement, and Community Impact participation
●    Pulls and distributes sales reports for tracking and performance measurement 
●    Ensures compliance with AAA policies, procedures, standards and regulations
●    Steward of all branch resources
●    Assumes office administrative and operational duties in absence of  Manager or Team Lead
●    Provides feedback to Team Lead and/or Manager to assist in overall process improvement that supports strategy
●    Identifies and alerts Team Lead and/or Manager of system, process or Team Member performance concerns.

Knowledge/Skills Abilities
●    Demonstrated track record of successful business decision making, planning, and problem solving
●    Highly developed leadership skills, quantitative and analytical skills with a proven ability to make data-driven decisions
●    Ability to work cross-functionally across many business units and functions
●    Excellent planning and project management skills
●    Strong change management skills and the ability to operate in an environment of ambiguity
●    Broad knowledge of Property & Casualty insurance, membership sales and service,  and branch operations including industry trends, key drivers of business revenue
●    Outstanding sales and Member service skills and the ability to transfer these skills to others
●    Strong computer skills, including proficiency with the Google Apps Suite  (Sheets, Docs, Drive, Slides)

Education & Experience / Licenses & Certification
• High school diploma or GED required

• Valid Driver's License  
• P&C License ( Preferred )

•  Insurance industry knowledge  helpful but not required  

• 2-3 yrs. Supervisory experience 

Work Environment/Physical Requirements
Works in an office environment where standing and walking or sitting at a desk, table or computer workstation for extended periods of time. May travel by car, plane or other form of transportation to attend business meetings. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.
 

Apply Today

Insurance Sales Agent

Newark, California

We're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service. We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members. We're community minded, and celebrate the growth, development and successes of our diverse Team Members.

Whether you’re just starting your journey or looking to grow your career, we’ll support you every step of the way.

AAA is known for providing exceptional products, service and experiences to our members. Our Insurance Agents are key members of AAA NCNU, providing exceptional, knowledgeable insurance service.  Whether you are an experienced sales professional, or an experienced insurance Agent, AAA NCNU will invest in your success by providing you with unparalleled training and support.

Why work for us?

  • Licensing AssistanceIf unlicensed, AAA NCNU will reimburse the costs of licensure

  • Training You’ll attend a thorough, comprehensive, three week training program in our Walnut Creek headquarters

  • No Overhead Costs W-2 structure with dedicated space in a AAA NCNU branch

  • Compensation Non recoverable draw hourly compensation or lucrative, uncapped bonus plan with first year production incentives

  • Benefits Access to Medical, Dental, Vision, wellness program and more!

  • 401k Matching$1 for $1 company match up to 6% of pay

  • Annual Incentive PlanEligibility to participate in AAA NCNU annual bonus plan

  • Paid Time OffAccrual of 17 PTO days per year, nine holidays annually and 24 hours per year earmarked for volunteer activities

  • Collaborative EnvironmentAAA will value your contribution to providing exceptional service to our members

Insurance Agent Responsibilities

  • Uses sales techniques and product knowledge to identify customer-specific needs to generate new sales, retain existing insured’s and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.

  • Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Associate’s manager.

  • Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.

  • Consistently provides all Members with a sales and service experience that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.

  • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.

  • Responds to customer inquiries and requests relating to insurance products and membership.

  • Researches and resolves customer service issues. Often assists the insured in initiating the first notice of loss on claims.

Education & Experience/Licenses & Certification

  • High school diploma or GED required. Bachelor's degree in relevant field preferred.

  • 2 to 4 years of sales experience required. Insurance industry work experience preferred.

  • Currently possesses, or has the ability to acquire the active and unrestricted state issued license(s) required to place property and casualty insurance and Life Insurance. Active required license(s) preferred.

**Please note that you will be asked to complete a candidate assessment following your application, via email. Your application will not be considered until the assessment has been completed.**

We’ll value your skills and experience. We’re building a performance organization with heart and developing a pipeline of tomorrow’s leaders. Your work will be enhanced with training opportunities, a mentoring program and our Promote-from-within philosophy. We celebrate our diversity and leverage the power of many minds.              

#IASales

Apply Today

Member Experience Associate

Concord, California

Essential Functions

  • Exhibits AAA guiding principles and core values
  • Performs routine sales, service and operational functions for AAA Members including; DMV, cashiering, auto travel, notary and insurance sales support, with expectations for maintaining required standards, policies and procedures
  • Understands and actively promotes products and services to achieve individual goals in support of meeting organization goals and objectives 
  • Overcomes obstacles that create barriers to Team Member or branch efforts
  • Identifies process improvement opportunities and proposes solutions
  • Acts as an agent for change while promoting AAA’s guiding principles and core values

Knowledge/Skills/Abilities

  • Demonstrates sales and service skills. Able to effectively interact, face-to-face, with new, prospective and existing Members.
  • Accuracy and comfort handling money, making change, balancing cash drawer.
  • Good computer skills, proficient in both reading and basic arithmetic.
  • Good written and verbal communication skills in person and over the phone.
  • Ability to multitask in response to requests, requirements and Member/Team Member expectations. Ability to accept feedback and correct course as necessary.

Education & Experience / Licenses & Certification

  • High school diploma or GED required
  • Two years sales or customer service experience
  • Experience working with sales and service standards and goals
  • Current  & valid Driver's License with clean history may be required
  • Bonding and fingerprinting may be required
  • P&C Licensing may also be required
  • Bilingual Spanish professional preferred!

Work Environment/Physical Requirements

Works in a variety of office environments where standing, walking or sitting at a desk, table or computer workstation may

be required for extended periods of time. May travel by car, plane or other form of transportation to attend business meetings or conferences. May be required to work in one or more locations in a defined service area. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

#MEASales

Apply Today

Hired Security System Installers

Scottsdale, Arizona

AAA recently acquired SAFE Security and Safeguard with the vision to become the most trusted smart home security brand in this industry. With your help, we aspire to provide the same peace of mind at home as we have provided on the roads for the last 100 years.

SAFEGUARD IS HIRING!

Safeguard Security Is Holding A Job Fair for Residential Security System Installers

Date:  Saturday, April 27th 2019 from 10:00am-3:00pm

Location:  8454 N. 90th St., Scottsdale, AZ 85258

Please pre-register by applying today or walk-ins welcome!

Bring a copy of your resume and dress for success for an opportunity to meet directly with hiring managers.

Safeguard has been protecting Arizona families and businesses for over 50 years. We are Arizona's largest locally-operated security provider, and we prove every day that we love being there for our clients.

WHY SAFEGUARD?

  • Hourly pay with incentive plans
  • Exceptional benefits
  • Excellent PTO and holiday plans
  • A free AAA Membership and numerous employee discounts
  • Full training

WHAT YOU'LL DO:

  • Provide legendary customer service to all of our customers during your daily interactions
  • Install new and replacement security systems in customers’ homes; this may include wiring, panels, audio/ video, CCTV systems and other electrical apparatuses while working with a maximum of 240 volts. This includes working with electrical equipment and hand tools
  • Providing consultative selling and offering solutions to our customers
  • Maintaining a high-level of safety at all times

WHAT YOU'VE DONE:

  • 1+ years of experience delivering legendary customer service
  • Experience in consultative sales or offering product and service solutions
  • Possess a valid Arizona driver’s license and current 39 month driving record
  • Ability to install low voltage security systems and have a high attention to detail
  • Knowledge of security systems / CCTV such as Honeywell, alarm.com and others is a plus
  • National Electrical Code (NEC) is a plus

TRAINING WILL BE PROVIDED!

Working Environment/Physical Requirements:

The position requires both field and office time. Physical requirements include walking new and existing commercial and residential sites in various stages of construction, climbing ladders/stairs, lifting (up to 50 pounds), working in outdoor weather conditions, sitting, driving to job sites, use of typical hand and electrical tools.

Apply Today

Certified Technician

Tucson, Arizona

We're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service. We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members. We're community minded, and celebrate the growth, development and successes of our diverse Team Members. Whether you’re just starting your journey or looking to grow your career, we’ll support you every step of the way.

Why AAA?

  • Hourly Pay, Wrench Rate with bonus and incentive plans
  • $2500 Sign-On bonus
  • Exceptional benefits within 30 days of hire, to include 401k matching
  • 15 Paid Days off and no Sunday work hours
  • Tuition reimbursement for receiving additional ASE certifications
  • A free AAA Membership and numerous employee discounts

What You'll Do.

  • Successfully complete automotive service and repair work qualified to perform.  Perform work according to safety guidelines.  Complete vehicle inspection form and vehicle diagnostic form and submit to service advisor.  Complete documentation of repair work completed.
  • Advises service advisor of change in a vehicles status. Inspect vehicles for additional needed repairs or maintenance and recommend them to the service advisors for sale to customers.
  • Responsible to maintain a safe and clean work area.  Participate in ongoing training as assigned by management. Study technical bulletins, industry magazines, and technical web sites. 

What You've Done.

  • 3-5 years automotive repair experience
  • 2+ ASE Certifications required or equivalent experience.
  • Valid Arizona driver’s license and current 39 month driving record. 
  • Candidates will be considered if certifications have expired within the last 2 years. 
  • Candidate will be required to re-certify in at least 2 areas at the next testing cycle as a condition of employment. 

AAA Arizona has identified this position as safety sensitive.

PHYSICAL DEMANDS: Required by the Americans with Disabilities Act (ADA).

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions on this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk and hear, required to sit, occasionally required to stand and walk; use and to finger, handle, or feel; and reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, peripheral vision and the ability to focus. Identify specific hazards as necessary (use of chemicals, equipment, driving).

May be exposed to chemicals, pneumatic air, electrical, lifting, tripping and/or falling, drives member and/or company vehicle.

#Automotive

Apply Today

Insurance Sales Agent

Cheyenne, Wyoming

We're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service. We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members. ​​​We're  community minded, and celebrate the growth, development and successes of our diverse Team Members.

Whether you’re just starting your journey or looking to grow your career, we’ll support you every step of the way.

Why work for us?

  • Licensing Assistance – If unlicensed, AAA MWG will reimburse the costs of licensure

  • Training – You’ll attend a thorough, comprehensive, two week training program

  • No Overhead Costs – W-2 structure with dedication space in a AAA branch

  • Benefits – Medical, Dental, Vision, wellness program and more!

  • 401k Matching – $1 for $1 company match up to 6% of pay

  • Annual Incentive Plan – Eligibility to participate in AAA MWG annual bonus plan

  • Paid Time Off – 17 days your first year + nine holidays annually + 24 hours per year designated for volunteer work

Essential Functions:

  • Uses sales techniques and strong product knowledge to identify customer-specific needs to generate new sales, retain existing insureds and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.

  • Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Agent’s manager.

  • Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.

  • Establishes rapport with the insured that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.

  • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.

  • Responds to customer inquiries and requests relating to insurance products and membership.

  • Researches and resolves complex customer service issues. Often assists the insured in initiating the first notice of loss on claims.

Knowledge/Skills/Abilities:

  • Strong sales skills with a history of effectively developing, tracking, following up on and closing leads.

  • Advanced consultative selling techniques utilizing thorough product knowledge.

  • Knowledge of desktop systems including but not limited to Microsoft Office software applications.

Education & Experience/Licenses & Certifications:

  • 3+ years of relevant sales or insurance industry work experience required.

  • Possesses or has the ability to possess active and unrestricted state issued license(s) required to place property and casualty insurance.

#IA

Apply Today

AAA Tow Truck Driver

Phoenix, Arizona

Why work for us?

  • Great Pay – $14.89/hour + a 5% increase at 6 months

  • Bonus-Monthly Incentive bonus

  • Training – You’ll attend a thorough, comprehensive, training program

  • Benefits – Medical, Dental, Vision, wellness program and more!

  • 401k Matching – $1 for $1 company match up to 4% of pay

  • Annual Incentive Plan – Eligibility to participate in AAA annual bonus plan

  • Paid Time Off – Ten hours per month, ten holidays annually, and 24 hours per year earmarked for volunteer activities

  • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

 

What our Roadside Service Technicians do:

  • Driving and operating a service vehicle (i.e. loading/towing vehicles, flat tire changes, lock-out, fuel delivery services, etc.)

  • On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving

  • Utilizing on-board computer, radio communications, and mapping systems

  • Completion of daily paperwork (i.e. call-logs, battery invoices, cash receipts, etc.)

  • Inspecting and submitting maintenance reports of company vehicles for safe and efficient operation

  • Education and training. I.E.: AAA Compliance Training, RPST,TSAAC, Lock-out, PSP, Battery Service Training

 

Education & Experience/Licenses & Certification

  • Ability to drive a manual/automatic shift vehicle

  • Customer service skills and the ability to interact with a wide-range of people

  • Basic math skills

  • Basic automotive knowledge and at least 6 years’ experience operating a motor vehicle with a valid driver’s license

  • Basic computer knowledge

Work Environment/Physical Requirements:

Works outdoors at vehicle sites when servicing vehicles. Lifting and carrying tires and parts, weighing up to 50 pounds, several times a day; bending, kneeling and stooping as required for service calls. Works in all weather and all traffic conditions. Vehicle recovery sites may be wet, messy and hazardous.

Service Providers are required to provide a photograph for identification purposes. If needed for identification purposes, a photograph may be obtained after an offer of employment is made and accepted.   

 

**Please note that you will be asked to complete a candidate assessment following your application, via email. Your application will not be considered until the assessment has been completed.**

We’ll value your skills and experience. We’re building a performance organization with heart and developing a pipeline of tomorrow’s leaders. Your work will be enhanced with training opportunities, a mentoring program and our Promote-from-within philosophy. We celebrate our diversity and leverage the power of many minds.

Work Environment/Physical Requirements

Works outdoors at vehicle sites when servicing vehicles. Lifting and carrying tires and parts, weighing up to 50 pounds, several times a day; bending, kneeling and stooping as required for service calls. Works in all weather and all traffic conditions. Vehicle recovery sites may be wet, messy and hazardous.

#ERSDriver

Apply Today

Sales Associate

Clearfield, Utah

Sales Associates serve our Members by selling and servicing memberships. Team members in this role are accountable for achieving assigned sales goals while providing an exceptional Member experience. Primary responsibilities include soliciting new memberships and cross-selling through inbound and outbound calls. Sales Associates assist our members in acquiring, maintaining, and making the most of their AAA Membership.

Why work for us?

  • Great Pay – $13.50 hourly rate through training. Increase to $14.00 hourly within 90 days and the ability to increase to $15.12 with performance

  • Commission - Generous commissions on each sale

  • Training – You’ll attend a thorough, comprehensive  training program

  • Benefits – Medical, Dental, Vision, wellness program and more!

  • 401k Matching – $1 for $1 company match up to 6% of pay

  • Annual Incentive Plan – Eligibility to participate in AAA annual bonus plan

  • Paid Time Off

  •  24 hours per year earmarked for volunteer activities

  • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

  • Gym & Bistro - Onsite gym and Bistro for Team Members

  • Game and Quite Room - Team Members get access to game rooms and quite rooms

Essential Functions:

  • Uses sales techniques and product knowledge to sell AAA Emergency Road Side Memberships
  • Effectively overcomes objections to close the sale.
  • Consistently provides an experience that enhances the Member’s affinity to the AAA brand and results in greater Member satisfaction and loyalty.

Knowledge/Skills/Abilities:

  • Customer Service Experience
  • Previous sales experience is preferred
  • Ability to follow up on and closing assigned leads
  • Strong desire to sell and to genuinely help others by offering meaningful products
  • Experience meeting monthly sales goals

#MEA

Apply Today

Insurance Sales Agent

Hayward, California

We're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service. We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members. We're community minded, and celebrate the growth, development and successes of our diverse Team Members. 

Whether you’re just starting your journey or looking to grow your career, we’ll support you every step of the way.

AAA is known for providing exceptional products, service and experiences to our members. Our Insurance Agents are key members of AAA NCNU, providing exceptional, knowledgeable insurance service.  Whether you are an experienced sales professional, or an experienced insurance Agent, AAA NCNU will invest in your success by providing you with unparalleled training and support.

Why work for us?

  • Licensing Assistance If unlicensed, AAA NCNU will reimburse the costs of licensure

  • Training You’ll attend a thorough, comprehensive, three week training program in our Walnut Creek headquarters

  • No Overhead CostsW-2 structure with dedicated space in a AAA NCNU branch

  • Compensation Non recoverable draw hourly compensation or lucrative, uncapped bonus plan with first year production incentives

  • Benefits Access to Medical, Dental, Vision, wellness program and more!

  • 401k Matching $1 for $1 company match up to 6% of pay

  • Annual Incentive Plan Eligibility to participate in AAA NCNU annual bonus plan

  • Paid Time Off Accrual of 17 PTO days per year, nine holidays annually and 24 hours per year earmarked for volunteer activities

  • Collaborative EnvironmentAAA will value your contribution to providing exceptional service to our members


Insurance Agent Responsibilities

  • Uses sales techniques and product knowledge to identify customer-specific needs to generate new sales, retain existing insured’s and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.
  • Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Associate’s manager.

  • Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.

  • Consistently provides all Members with a sales and service experience that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.

  • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.

  • Responds to customer inquiries and requests relating to insurance products and membership.

  • Researches and resolves customer service issues. Often assists the insured in initiating the first notice of loss on claims.

Education & Experience/Licenses & Certification

  • High school diploma or GED required. Bachelor's degree in relevant field preferred.

  • 2 to 4 years of sales experience required. Insurance industry work experience preferred.

  • Currently possesses, or has the ability to acquire the active and unrestricted state issued license(s) required to place property and casualty insurance and Life Insurance. Active required license(s) preferred.

**Please note that you will be asked to complete a candidate assessment following your application, via email. Your application will not be considered until the assessment has been completed.**

We’ll value your skills and experience. We’re building a performance organization with heart and developing a pipeline of tomorrow’s leaders. Your work will be enhanced with training opportunities, a mentoring program and our Promote-from-within philosophy. We celebrate our diversity and leverage the power of many minds.       

#IASales

Apply Today

Insurance Sales Agent

Walnut Creek, California

We're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service. We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members. We're community minded, and celebrate the growth, development and successes of our diverse Team Members. 

Whether you’re just starting your journey or looking to grow your career, we’ll support you every step of the way.

AAA is known for providing exceptional products, service and experiences to our members. Our Insurance Agents are key members of AAA NCNU, providing exceptional, knowledgeable insurance service.  Whether you are an experienced sales professional, or an experienced insurance Agent, AAA NCNU will invest in your success by providing you with unparalleled training and support.

Why work for us?

  • Licensing Assistance If unlicensed, AAA NCNU will reimburse the costs of licensure

  • Training You’ll attend a thorough, comprehensive, three week training program in our Walnut Creek headquarters

  • No Overhead Costs W-2 structure with dedicated space in a AAA NCNU branch

  • Compensation Non recoverable draw hourly compensation or lucrative, uncapped bonus plan with first year production incentives

  • Benefits Access to Medical, Dental, Vision, wellness program and more!

  • 401k Matching$1 for $1 company match up to 6% of pay

  • Annual Incentive PlanEligibility to participate in AAA NCNU annual bonus plan

  • Paid Time OffAccrual of 17 PTO days per year, nine holidays annually and 24 hours per year earmarked for volunteer activities

  • Collaborative EnvironmentAAA will value your contribution to providing exceptional service to our members

Insurance Agent Responsibilities

  • Uses sales techniques and product knowledge to identify customer-specific needs to generate new sales, retain existing insured’s and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.

  • Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Associate’s manager.

  • Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.

  • Consistently provides all Members with a sales and service experience that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.

  • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.

  • Responds to customer inquiries and requests relating to insurance products and membership.

  • Researches and resolves customer service issues. Often assists the insured in initiating the first notice of loss on claims.

Education & Experience/Licenses & Certification

  • High school diploma or GED required. Bachelor's degree in relevant field preferred.

  • 2 to 4 years of sales experience required. Insurance industry work experience preferred.

  • Currently possesses, or has the ability to acquire the active and unrestricted state issued license(s) required to place property and casualty insurance and Life Insurance. Active required license(s) preferred.

**Please note that you will be asked to complete a candidate assessment following your application, via email. Your application will not be considered until the assessment has been completed.**

We’ll value your skills and experience. We’re building a performance organization with heart and developing a pipeline of tomorrow’s leaders. Your work will be enhanced with training opportunities, a mentoring program and our Promote-from-within philosophy. We celebrate our diversity and leverage the power of many minds.              

#IASales

Apply Today

Life Insurance Agent

Carson City, Nevada

Essential Functions

  • Maximizes life insurance market penetration with current members and property/casualty insureds and stays vigilant for new sales opportunities. Maintains high quality production and persistency standards to assure profitable growth.  Identifies and develops sales opportunities within the community. Follows company approved sales process in the completion of required financial, activity and sales reporting.

  • Provides life sales support and training on lead development and identification for the frontline employees, Insurance Sales Agents (P/C) and other staff who come in contact with members/ insureds.  Establishes and maintains strong working relationships with front line employees, Sales Agents and the branch management team. Notifies Agents in a timely manner of result with referred lead. Provides leads from life insureds and other calls to Sales Agents for other products/services, i.e., membership, auto/homeowners and travel insurance.

  • Stays well-informed of changes and developments in policy and/or external practices. Attends meetings to obtain information, provide input, keep lines of communication open, stay updated and offer sales ideas when appropriate.  Keeps current in industry; maintains continuing education for licensure.

  • Develops annual business plan with input and involvement from the Life Sales Manager to meet goals and determine responsibilities, including new business life sales, quality standards, as well as building outstanding customer relationships. Reviews plan objectives and reassesses strategies to align performance relative to annual sales goals.

  • Ensures compliance with NCNU and AAA Life and regulations, as well as external regulations

 

Knowledge/Skills/Abilities

  • Strong interpersonal, presentation and communication skills needed to interact with staff, members and insureds effectively 

  • Ability to cultivate relationships with peers and staff; educates staff to make referrals to Life Insurance Agents 

  • Computer skills in basic software applications, and navigating business applications specific to life insurance 

  • Demonstrated skills in selling life insurance and annuities; Skills to develop, track and effectively follow up on leads (preferred) 

  • Strong knowledge in sales techniques, life product line illustrations, features and benefits (preferred) 

  • Demonstrated skills in prospecting and lead generation abilities (preferred) 

  • Bilingual communication skills (preferred)

 

Education & Experience / Licenses & Certification

  • High School Diploma or GED

  • Valid Automobile Operator's License

  • Active State Resident Life Insurance License

  • Bachelor's degree in related area or an equivalent combination of education and experience

  • (preferred)

  • 1+ years experience in Life Insurance and/or Annuity Sales (preferred)

  • CLU, ChFC and/or LUTCF Designations (preferred) 

Work Environment/Physical Requirements

Works in an office environment sitting at a desk, table or computer workstation for extended periods of time.  May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

Competency

Results Orientation (Intermediate) Customer Centricity (Intermediate) Drive and Initiative(Intermediate) Interpersonal Savvy (Proficient) Negotiating (Learning)

We’ll value your skills and experience. We’re building a performance organization with heart and developing a pipeline of tomorrow’s leaders. Your work will be enhanced with training opportunities, a mentoring program and our Promote-from-within philosophy. We celebrate our diversity and leverage the power of many minds.   

#LifeSales 

Apply Today

Part-time Member Experience Associate

Concord, California

This is a part-time position working no more than 28 hours per week. Must be able to work Saturdays.

Essential Functions

  • Exhibits AAA guiding principles and core values
  • Performs routine sales, service and operational functions for AAA Members including; DMV, cashiering, auto travel, notary and insurance sales support, with expectations for maintaining required standards, policies and procedures
  • Understands and actively promotes products and services to achieve individual goals in support of meeting organization goals and objectives 
  • Overcomes obstacles that create barriers to Team Member or branch efforts
  • Identifies process improvement opportunities and proposes solutions
  • Acts as an agent for change while promoting AAA’s guiding principles and core values

Knowledge/Skills/Abilities

  • Demonstrates sales and service skills. Able to effectively interact, face-to-face, with new, prospective and existing Members.
  • Accuracy and comfort handling money, making change, balancing cash drawer.
  • Good computer skills, proficient in both reading and basic arithmetic.
  • Good written and verbal communication skills in person and over the phone.
  • Ability to multitask in response to requests, requirements and Member/Team Member expectations. Ability to accept feedback and correct course as necessary.

Education & Experience / Licenses & Certification

  • High school diploma or GED required
  • Two years sales or customer service experience
  • Experience working with sales and service standards and goals
  • Current  & valid Driver's License with clean history may be required
  • Bonding and fingerprinting may be required
  • P&C Licensing may also be required

Work Environment/Physical Requirements

Works in a variety of office environments where standing, walking or sitting at a desk, table or computer workstation may

be required for extended periods of time. May travel by car, plane or other form of transportation to attend business meetings or conferences. May be required to work in one or more locations in a defined service area. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

#MEASales

Apply Today

Outside Sales Insurance Agent

Scottsdale, Arizona

We're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service. We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members. We're community minded, and celebrate the growth, development and successes of our diverse Team Members.

Why work for us?

  • Training – You’ll attend a thorough, comprehensive, two week training program at our Phoenix headquarters

  • No Overhead Costs – W-2 structure with available space in a AAA Arizona Branch when available

  • Benefits – Medical, Dental, Vision, wellness program and more!

  • 401k Matching – $1 for $1 company match up to 4% of pay

  • Annual Incentive Plan – Eligibility to participate in AAA Arizona annual bonus plan

  • Paid Time Off – Accrual of 17 PTO days per year, nine holidays annually, and 24 hours per year earmarked for volunteer activities

  • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Responsibilities:

  • Quote and write personal and commercial lines insurance (auto, homeowner's, life).   

  • Prospect within the community to develop new insurance business and create brand presence. Prospect from various resources.

  • Required to meeting or exceed sales goals set by management

  • Provide customer service to insurance clients.

  • Employees are required to support the lead generation initiative by providing qualified leads to other business lines of AAA Arizona that include Travel and Automotive.   

  • Maintain records, logs and files according to department and club guidelines. Demonstrate thorough and competent skills in both industry and Club computerized systems.

  • May perform other duties as assigned.

Qualifications:

  • Minimum 3 years of experience independently selling Home and Auto Insurance required. Experience selling Life Insurance a plus.

  • Valid Arizona Property and Casualty Insurance License

  • Valid Arizona driver's license

#IA

Apply Today

Member Experience Associate

Berkeley, California

Essential Functions

  • Exhibits AAA guiding principles and core values
  • Performs routine sales, service and operational functions for AAA Members including; DMV, cashiering, auto travel, notary and insurance sales support, with expectations for maintaining required standards, policies and procedures
  • Understands and actively promotes products and services to achieve individual goals in support of meeting organization goals and objectives 
  • Overcomes obstacles that create barriers to Team Member or branch efforts
  • Identifies process improvement opportunities and proposes solutions
  • Acts as an agent for change while promoting AAA’s guiding principles and core values

Knowledge/Skills/Abilities

  • Demonstrates sales and service skills. Able to effectively interact, face-to-face, with new, prospective and existing Members.
  • Accuracy and comfort handling money, making change, balancing cash drawer.
  • Good computer skills, proficient in both reading and basic arithmetic.
  • Good written and verbal communication skills in person and over the phone.
  • Ability to multitask in response to requests, requirements and Member/Team Member expectations. Ability to accept feedback and correct course as necessary.

Education & Experience / Licenses & Certification

  • High school diploma or GED required
  • Two years sales or customer service experience
  • Experience working with sales and service standards and goals
  • Current  & valid Driver's License with clean history may be required
  • Bonding and fingerprinting may be required
  • P&C Licensing may also be required

Work Environment/Physical Requirements

Works in a variety of office environments where standing, walking or sitting at a desk, table or computer workstation may

be required for extended periods of time. May travel by car, plane or other form of transportation to attend business meetings or conferences. May be required to work in one or more locations in a defined service area. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

#MEASales

Apply Today

Insurance Sales Agent

San Jose, California

We're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service. We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members. We're community minded, and celebrate the growth, development and successes of our diverse Team Members.

Whether you’re just starting your journey or looking to grow your career, we’ll support you every step of the way.

AAA is known for providing exceptional products, service and experiences to our members. Our Insurance Agents are key members of AAA NCNU, providing exceptional, knowledgeable insurance service.  Whether you are an experienced sales professional, or an experienced insurance Agent, AAA NCNU will invest in your success by providing you with unparalleled training and support.

Why work for us?

  • Licensing Assistance If unlicensed, AAA NCNU will reimburse the costs of licensure

  • Training You’ll attend a thorough, comprehensive, three week training program in our Walnut Creek headquarters

  • No Overhead Costs W-2 structure with dedicated space in a AAA NCNU branch

  • Compensation Non recoverable draw hourly compensation or lucrative, uncapped bonus plan with first year production incentives

  • Benefits Access to Medical, Dental, Vision, wellness program and more!

  • 401k Matching$1 for $1 company match up to 6% of pay

  • Annual Incentive Plan Eligibility to participate in AAA NCNU annual bonus plan

  • Paid Time OffAccrual of 17 PTO days per year, nine holidays annually and 24 hours per year earmarked for volunteer activities

  • Collaborative EnvironmentAAA will value your contribution to providing exceptional service to our members

Insurance Agent Responsibilities

  • Uses sales techniques and product knowledge to identify customer-specific needs to generate new sales, retain existing insured’s and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.

  • Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Associate’s manager.

  • Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.

  • Consistently provides all Members with a sales and service experience that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.

  • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.

  • Responds to customer inquiries and requests relating to insurance products and membership.

  • Researches and resolves customer service issues. Often assists the insured in initiating the first notice of loss on claims.

Education & Experience/Licenses & Certification

  • High school diploma or GED required. Bachelor's degree in relevant field preferred.

  • 2 to 4 years of sales experience required. Insurance industry work experience preferred.

  • Currently possesses, or has the ability to acquire the active and unrestricted state issued license(s) required to place property and casualty insurance and Life Insurance. Active required license(s) preferred.

**Please note that you will be asked to complete a candidate assessment following your application, via email. Your application will not be considered until the assessment has been completed.**

We’ll value your skills and experience. We’re building a performance organization with heart and developing a pipeline of tomorrow’s leaders. Your work will be enhanced with training opportunities, a mentoring program and our Promote-from-within philosophy. We celebrate our diversity and leverage the power of many minds.    

#IASales

Apply Today

Light Service Battery Driver

San Francisco, California

Why work for us?

  • Great Pay – $19.65/hour + a 5% increase at 6 months

  • Bonus- Potential to earn monthly bonuses

  • Training – You’ll attend a thorough, comprehensive, three week training program

  • Benefits – Medical, Dental, Vision, wellness program and more!

  • 401k Matching – $1 for $1 company match up to 6% of pay

  • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan

  • Paid Time Off – Ten hours per month, ten holidays annually, one floating holiday and 24 hours per year earmarked for volunteer activities

  • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

What our Roadside Service Technicians do:

  • Driving and operating a service vehicle (i.e. loading/towing vehicles, flat tire changes, lock-out, fuel delivery services, etc.)

  • On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving

  • Utilizing on-board computer, radio communications, and mapping systems

  • Completion of daily paperwork (i.e. call-logs, battery invoices, cash receipts, etc.)

  • Inspecting and submitting maintenance reports of company vehicles for safe and efficient operation

  • Education and training. I.E.: AAA Compliance Training, RPST,TSAAC, Lock-out, PSP, Battery Service Training

Education & Experience/Licenses & Certification

  • Ability to drive a manual/automatic shift vehicle

  • Customer service skills and the ability to interact with a wide-range of people

  • Basic math skills

  • Basic automotive knowledge and at least 6 years’ experience operating a motor vehicle with a valid driver’s license

  • Basic computer knowledge

  • Bilingual communication skills a plus

  • High School Diploma or GED equivalent required

  • Vocational technical automotive training/certification or equivalent experience (preferred)

  • ASE (Automotive Service Excellence) certification(preferred)

Work Environment/Physical Requirements:

Works outdoors at vehicle sites when servicing vehicles. Lifting and carrying tires and parts, weighing up to 50 pounds, several times a day; bending, kneeling and stooping as required for service calls. Works in all weather and all traffic conditions. Vehicle recovery sites may be wet, messy and hazardous.

Service Providers are required to provide a photograph for identification purposes. If needed for identification purposes, a photograph may be obtained after an offer of employment is made and accepted.   

#ERSDRIVER

Apply Today

AAA Tow and Light Service Driver

Sacramento, California

Why work for us?

  • Great Pay – $16.46/hour + a 5% increase at 6 months

  • Training – You’ll attend a thorough, comprehensive, three week training program

  • Benefits – Medical, Dental, Vision, wellness program and more!

  • 401k Matching – $1 for $1 company match up to 6% of pay

  • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan

  • Paid Time Off – Ten hours per month, ten holidays annually, one floating holiday and 24 hours per year earmarked for volunteer activities

  • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

What our Roadside Service Technicians do:

  • Driving and operating a service vehicle (i.e. loading/towing vehicles, flat tire changes, lock-out, fuel delivery services, etc.)

  • On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving

  • Utilizing on-board computer, radio communications, and mapping systems

  • Completion of daily paperwork (i.e. call-logs, battery invoices, cash receipts, etc.)

  • Inspecting and submitting maintenance reports of company vehicles for safe and efficient operation

  • Education and training. I.E.: AAA Compliance Training, RPST,TSAAC, Lock-out, PSP, Battery Service Training

Education & Experience/Licenses & Certification

  • Ability to drive a manual/automatic shift vehicle

  • Customer service skills and the ability to interact with a wide-range of people

  • Basic math skills

  • Basic automotive knowledge and at least 6 years’ experience operating a motor vehicle with a valid driver’s license

  • Basic computer knowledge

  • Bilingual communication skills a plus

  • Vocational technical automotive training/certification or equivalent experience (preferred)

  • ASE (Automotive Service Excellence) certification(preferred)

Work Environment/Physical Requirements:

Works outdoors at vehicle sites when servicing vehicles. Lifting and carrying tires and parts, weighing up to 50 pounds, several times a day; bending, kneeling and stooping as required for service calls. Works in all weather and all traffic conditions. Vehicle recovery sites may be wet, messy and hazardous.

Service Providers are required to provide a photograph for identification purposes. If needed for identification purposes, a photograph may be obtained after an offer of employment is made and accepted.   

#ERSDriver

Apply Today

Security System Installers

Tucson, Arizona

AAA recently acquired SAFE Security and Safeguard with the vision to become the most trusted smart home security brand in this industry. With your help, we aspire to provide the same peace of mind at home as we have provided on the roads for the last 100 years.

SAFEGUARD IS HIRING IN TUCSON!

Safeguard has been protecting Arizona families and businesses for over 50 years. We are Arizona's largest locally-operated security provider, and we prove every day that we love being there for our clients.

WHY SAFEGUARD?

  • Hourly pay with incentive plans
  • Exceptional benefits
  • Excellent PTO and holiday plans
  • A free AAA Membership and numerous employee discounts
  • Full training

WHAT YOU'LL DO:

  • Provide legendary customer service to all of our customers during your daily interactions
  • Install new and replacement security systems in customers’ homes; this may include wiring, panels, audio/ video, CCTV systems and other electrical apparatuses while working with a maximum of 240 volts. This includes working with electrical equipment and hand tools
  • Providing consultative selling and offering solutions to our customers
  • Maintaining a high-level of safety at all times

WHAT YOU'VE DONE:

  • 1+ years of experience delivering legendary customer service
  • Experience in consultative sales or offering product and service solutions
  • Possess a valid Arizona driver’s license and current 39 month driving record
  • Ability to install low voltage security systems and have a high attention to detail
  • Knowledge of security systems / CCTV such as Honeywell, alarm.com and others is a plus
  • National Electrical Code (NEC) is a plus

TRAINING WILL BE PROVIDED!

Working Environment/Physical Requirements:

The position requires both field and office time. Physical requirements include walking new and existing commercial and residential sites in various stages of construction, climbing ladders/stairs, lifting (up to 50 pounds), working in outdoor weather conditions, sitting, driving to job sites, use of typical hand and electrical tools.

Apply Today

Certified Automotive Technician

Phoenix, Arizona

Successfully complete automotive service and repair work qualified to preform.  Perform work according to safety guidelines.  Complete vehicle inspection form and vehicle diagnostic form and submit to service advisor.  Complete documentation of repair work completed.

Advises service advisor of change in a vehicles status. Inspect vehicles for additional needed repairs or maintenance and recommend them to the service advisors for sale to customers.

Responsible to maintain a safe and clean work area.  Participate in ongoing training as assigned by management. Study technical bulletins, industry magazines, and technical web sites. 

Certifications, Licenses, Registrations:

Valid Arizona driver’s license and current 39 month driving record. 
2 ASE Certifications required or equivalent experience.

Candidates will be considered if there certifications have expired within the last 2 years. 
Candidate will be required to re-certify in at least 2 areas at the next testing cycle as a condition of employment. 

Education and/or Experience:

Technical Training

3-5 years experience

PHYSICAL DEMANDS: Required by the Americans with Disabilities Act (ADA).
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions o this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk and hear, required to sit, occasionally required to stand and walk; use and to finger, handle, or feel; and reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, peripheral vision and the ability to focus. Identify specific hazards as necessary (use of chemicals, equipment, driving).

May be exposed to chemicals, pneumatic air, electrical, lifting, tripping and/or falling, drives member and/or company vehicle.

#AUTO

Apply Today

Fire Sprinkler Technician

Scottsdale, Arizona

RESPONSIBILITIES/JOB DUTIES

  • Perform fire sprinkler system fire alarm inspections, identifying deficiencies and upgrade opportunities. Assist in training level 1 technicians.
  • Perform fire sprinkler system repairs, maintenance, and upgrades. Assist in training level 1 technicians.
  • Support the service advisors, key account coordinators, and customer support representatives in the performance of their jobs and service calls. Create reports for customer and agency documentation and submittal.
  • Maintain relationship with municipal and state fire authorities for licensing and inspections. Interface with the monitoring center manager and supervisors.
  • Maintain relationships with major accounts and multi-location accounts to ensure satisfaction and retention. Interface with the sales departments to address current service issues and plan support for future growth.
Knowledge/Skills:

Five or more years in the installation and/or service of fire sprinkler systems.

Strong customer service communication and conflict resolution skills.

Experience in the inspection of fire sprinkler and life safety systems.

Technical knowledge of fire, life safety, and sprinkler system design and operation is required.

Strong written and verbal communication skills. 

#SAFE

Apply Today

Insurance Sales Agent

Anchorage, Alaska

We're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service. We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  


We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
 

Why work for us?

  • Licensing Assistance – If unlicensed, AAA MWG will reimburse the costs of licensure

  • Training – You’ll attend a thorough, comprehensive, two week training program

  • No Overhead Costs – W-2 structure with dedication space in a AAA branch

  • Benefits – Medical, Dental, Vision, wellness program and more!

  • 401k Matching – $1 for $1 company match up to 6% of pay

  • Annual Incentive Plan – Eligibility to participate in AAA MWG annual bonus plan

  • Paid Time Off – 17 days your first year + nine holidays annually + 24 hours per year designated for volunteer work

Essential Functions:

  • Uses sales techniques and strong product knowledge to identify customer-specific needs to generate new sales, retain existing insureds and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.

  • Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Agent’s manager.

  • Conduct insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.

  • Establishes rapport with the insured that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.

  • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.

  • Responds to customer inquiries and requests relating to insurance products and membership.

  • Researches and resolves complex customer service issues. Often assists the insured in initiating the first notice of loss on claims.

Knowledge/Skills/Abilities:

  • Strong sales skills with a history of effectively developing, tracking, following up on and closing leads.

  • Advanced consultative selling techniques utilizing thorough product knowledge.

  • Knowledge of desktop systems including but not limited to Microsoft Office software applications.

Education & Experience/Licenses & Certifications:

  • High School Diploma or GED required. Bachelor's degree in a relevant field preferred.

  • 3 to 5 years of relevant sales or insurance industry work experience required.

  • Possesses or has the ability to possess active and unrestricted state issued license(s) required to place property and casualty insurance.

#IA Sales

Apply Today

Insurance Sales Agent

Clearfield, Utah

Insurance Sales Agents serve our Members by selling them Property & Casualty Insurance. They are accountable for achieving sales goals while providing an exceptional experience for our Members. Furthermore they are confident in soliciting new business through inbound and outbound calls

Why work for us?

  • $15.00 hourly paid training.

  • Great incentive plan- Starting wage $15.00 hourly

  • Commission - ability to earn commission on each sale

  • Training – You’ll attend a thorough, comprehensive  training program

  • Benefits – Medical, Dental, Vision, wellness program and more!

  • 401k Matching – $1 for $1 company match up to 6% of pay

  • Annual Incentive Plan – Eligibility to participate in AAA annual bonus plan

  • Paid Time Off

  • 24 hours per year earmarked for volunteer activities

  • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

  • Onsite Gym and Bistro

 

Essential Functions

  • Using sales techniques to generate new sales to prospective and current Members
  • Effectively overcoming objections to close the sale
  • Utilizing tools to recommend appropriate products and related coverage, quote, bind and issue policies
  • Proactively soliciting new sales by handling inbound and outbound calls, working marketing lists, and is comfortable cross/up-selling Members

Knowledge/Skills/Abilities

  • Possesses sales skills effectively employed in the tracking, following up on and closing of assigned leads
  • Loves our insurance products, selling, and genuinely connecting with Members
  • Is motivated to achieve sales goals

Education & Experience/Licenses & Certification

  • High school diploma or GED required. Bachelor's degree in relevant field preferred.
  • 1 to 3 years of sales experience required. Insurance industry and/or call center work experience preferred.
  • Ability to acquire the active and unrestricted state issued license(s) required to place property and casualty insurance within thirty (30) calendar days of hire. Active required license(s) in CA, NV and UT preferred.

#IASales

Apply Today

Member Experience Associate

Milpitas, California

Essential Functions

  • Exhibits AAA guiding principles and core values
  • Performs routine sales, service and operational functions for AAA Members including; DMV, cashiering, auto travel, notary and insurance sales support, with expectations for maintaining required standards, policies and procedures
  • Understands and actively promotes products and services to achieve individual goals in support of meeting organization goals and objectives 
  • Overcomes obstacles that create barriers to Team Member or branch efforts
  • Identifies process improvement opportunities and proposes solutions
  • Acts as an agent for change while promoting AAA’s guiding principles and core values

Knowledge/Skills/Abilities

  • Demonstrates sales and service skills. Able to effectively interact, face-to-face, with new, prospective and existing Members.
  • Accuracy and comfort handling money, making change, balancing cash drawer.
  • Good computer skills, proficient in both reading and basic arithmetic.
  • Good written and verbal communication skills in person and over the phone.
  • Ability to multitask in response to requests, requirements and Member/Team Member expectations. Ability to accept feedback and correct course as necessary.

Education & Experience / Licenses & Certification

  • High school diploma or GED required
  • Two years sales or customer service experience
  • Experience working with sales and service standards and goals
  • Current  & valid Driver's License with clean history may be required
  • Bonding and fingerprinting may be required
  • P&C Licensing may also be required

Work Environment/Physical Requirements

Works in a variety of office environments where standing, walking or sitting at a desk, table or computer workstation may

be required for extended periods of time. May travel by car, plane or other form of transportation to attend business meetings or conferences. May be required to work in one or more locations in a defined service area. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

#MEASales

Apply Today

Insurance Sales Agent

Carson City, Nevada

We're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service. We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members. ​​​We're  community minded, and celebrate the growth, development and successes of our diverse Team Members.

Whether you’re just starting your journey or looking to grow your career, we’ll support you every step of the way.
 

Why work for us?

  • Licensing Assistance – If unlicensed, AAA NCNU will reimburse the costs of licensure

  • Training – You’ll attend a thorough, comprehensive, three week training program.

  • No Overhead Costs – W-2 structure with dedication space in a AAA NCNU branch

  • Benefits – Medical, Dental, Vision, wellness program and more!

  • 401k Matching – $1 for $1 company match up to 6% of pay

  • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan

  • Paid Time Off – 17 days your first year + nine holidays annually + 24 hours earmarked for volunteer time

Insurance Agent Essential Functions:

  • Uses sales techniques and strong product knowledge to identify customer-specific needs to generate new sales, retain existing insureds and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.

  • Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Agent’s manager.

  • Conduct insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.

  • Establishes rapport with the insured that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.

  • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.

  • Responds to customer inquiries and requests relating to insurance products and membership.

  • Researches and resolves complex customer service issues. Often assists the insured in initiating the first notice of loss on claims.

Knowledge/Skills/Abilities:

  • Strong sales skills with a history of effectively developing, tracking, following up on and closing leads.

  • Advanced consultative selling techniques utilizing thorough product knowledge.

  • Knowledge of desktop systems including but not limited to Microsoft Office software applications.

Education & Experience/Licenses & Certifications:

  • 3 to 5 years of relevant sales or insurance industry work experience required.

  • Possesses or has the ability to possess active and unrestricted state issued license(s) required to place property and casualty insurance.

#IA

Apply Today

Tow and Light Service Driver

Fairfield, California

A career with AAA Northern California, Nevada, Utah, Arizona, and Mountain West is unique, just like you.

We’re a mission-driven Member services organization. We have a saying here at AAA that we aspire to be America’s most trusted organization absolutely famous for doing the right thing. With more than four million Members, our purpose is to bring peace of mind to Members so that they can enjoy life more.

We work hard to create an environment where you can thrive and where you use your skills and talents to help us deliver legendary Member service. You’ll help have a positive impact on the diverse communities we serve, too.

AAA is known for providing exceptional products, service and experiences to our members. Our Road Service Technicians (Tow Truck Drivers) provide outstanding member experiences by ensuring our members safety on the road.

Why work for us?

  • Great Pay – $19.65/hour + a 5% increase at 6 months
  • Training – You’ll attend a thorough, comprehensive, three week training program
  • Benefits – Medical, Dental, Vision, wellness program and more!
  • 401k Matching – $1 for $1 company match up to 6% of pay
  • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan
  • Paid Time Off – Ten hours per month, ten holidays annually, one floating holiday and 24 hours per year earmarked for volunteer activities
  • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

What our Roadside Service Technicians do:

  • Driving and operating a service vehicle (i.e. loading/towing vehicles, flat tire changes, lock-out, fuel delivery services, etc.)
  • On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving
  • Utilizing on-board computer, radio communications, and mapping systems
  • Completion of daily paperwork (i.e. call-logs, battery invoices, cash receipts, etc.)
  • Inspecting and submitting maintenance reports of company vehicles for safe and efficient operation
  • Education and training. I.E.: AAA Compliance Training, RPST,TSAAC, Lock-out, PSP, Battery Service Training

Education & Experience/Licenses & Certification

  • Ability to drive a manual/automatic shift vehicle
  • Customer service skills and the ability to interact with a wide-range of people
  • Basic math skills
  • Basic automotive knowledge and at least 6 years’ experience operating a motor vehicle with a valid driver’s license
  • Basic computer knowledge
  • Bilingual communication skills a plus
  • High School Diploma or GED equivalent required
  • Vocational technical automotive training/certification or equivalent experience (preferred)
  • ASE (Automotive Service Excellence) certification(preferred)

Work Environment and Physical Requirements:

Works outdoors at vehicle sites when servicing vehicles. Lifting and carrying tires and parts, weighing up to 50 pounds, several times a day; bending, kneeling and stooping as required for service calls. Works in all weather and all traffic conditions. Vehicle recovery sites may be wet, messy and hazardous. Service Providers are required to provide a photograph for identification purposes. If needed for identification purposes, a photograph may be obtained after an offer of employment is made and accepted.   

#ERSDriver

Apply Today

Dispatcher

Clearfield, Utah

We're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service.

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. 

We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
 

 

Why work for us?

  • Great Pay - $16.75 with additional increases when you hit performance skill blocks. 

  • Training – You’ll attend a thorough, comprehensive, training program

  • Benefits – Medical, Dental, Vision, wellness program and more!

  • 401k 

  • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan

  • Paid Time Off – Ten hours per month, ten holidays annually, one floating holiday and 24 hours per year earmarked for volunteer activities

  • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

  • ​Room for advancement 

 

Essential  Functions

  • Multitask using technology systems to coordinate rescue for AAA Members in need of roadside assistance.

  • Partner with Territory/Fleet Managers to gain a better understanding of their territory.

  • Update the information system and keep the member informed of all requested services.

 

Knowledge/Skills/Abilities

  • Clear and proficient verbal and written communication even under pressure

  • Advanced computer, relevant applications, telephone and dispatch/radio skills

  • Common knowledge of vehicle components and the common reasons for vehicle failure

  • Demonstrates problem solving and listening skills to evaluate member safety as well as the ability to discern safety issues and respond appropriately

  • toggle and navigate through multiple applications for simultaneous use

  • Type 45 WPM

 

Education & Experience/Licenses &  Certification

  • Two (2) years of experience in a customer contact role

  • Must be able to work Swing Shift and at least one weekend day

 

Apply Today

Insurance Sales Agent

Farmington, Utah

We're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service. We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.


We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Why work for us?

  • Licensing Assistance – If unlicensed, AAA will reimburse the costs of licensure

  • Training – You’ll attend a thorough, comprehensive, two week training program

  • No Overhead Costs – W-2 structure with dedication space in a AAA branch

  • Benefits – Medical, Dental, Vision, wellness program and more!

  • 401k Matching – $1 for $1 company match up to 6% of pay

  • Annual Incentive Plan – Eligibility to participate in AAA annual bonus plan

  • Paid Time Off – 17 days your first year + nine holidays annually + 24 hours per year designated for volunteer work

Essential Functions:

  • Uses sales techniques and strong product knowledge to identify customer-specific needs to generate new sales, retain existing insureds and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.

  • Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Agent’s manager.

  • Conduct insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.

  • Establishes rapport with the insured that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.

  • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.

  • Responds to customer inquiries and requests relating to insurance products and membership.

  • Researches and resolves complex customer service issues. Often assists the insured in initiating the first notice of loss on claims.

Knowledge/Skills/Abilities:

  • Strong sales skills with a history of effectively developing, tracking, following up on and closing leads.

  • Advanced consultative selling techniques utilizing thorough product knowledge.

  • Knowledge of desktop systems including but not limited to Microsoft Office software applications.

Education & Experience/Licenses & Certifications:

  • High School Diploma or GED required. Bachelor's degree in a relevant field preferred.

  • 3 to 5 years of relevant sales or insurance industry work experience required.

  • Possesses or has the ability to possess active and unrestricted state issued license(s) required to place property and casualty insurance.

#IA Sales

Apply Today

Insurance Sales Agent

San Rafael, California

We're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service. We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members. We're community minded, and celebrate the growth, development and successes of our diverse Team Members. 

Whether you’re just starting your journey or looking to grow your career, we’ll support you every step of the way.

AAA is known for providing exceptional products, service and experiences to our members. Our Insurance Agents are key members of AAA NCNU, providing exceptional, knowledgeable insurance service.  Whether you are an experienced sales professional, or an experienced insurance Agent, AAA NCNU will invest in your success by providing you with unparalleled training and support.

Why work for us?

  • Licensing Assistance If unlicensed, AAA NCNU will reimburse the costs of licensure

  • Training You’ll attend a thorough, comprehensive, three week training program in our Walnut Creek headquarters

  • No Overhead CostsW-2 structure with dedicated space in a AAA NCNU branch

  • Compensation Non recoverable draw hourly compensation or lucrative, uncapped bonus plan with first year production incentives

  • Benefits Access to Medical, Dental, Vision, wellness program and more!

  • 401k Matching $1 for $1 company match up to 6% of pay

  • Annual Incentive Plan Eligibility to participate in AAA NCNU annual bonus plan

  • Paid Time OffAccrual of 17 PTO days per year, nine holidays annually and 24 hours per year earmarked for volunteer activities

  • Collaborative EnvironmentAAA will value your contribution to providing exceptional service to our members

Insurance Agent Responsibilities

  • Uses sales techniques and product knowledge to identify customer-specific needs to generate new sales, retain existing insured’s and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.

  • Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Associate’s manager.

  • Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.

  • Consistently provides all Members with a sales and service experience that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.

  • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.

  • Responds to customer inquiries and requests relating to insurance products and membership.

  • Researches and resolves customer service issues. Often assists the insured in initiating the first notice of loss on claims.

Education & Experience/Licenses & Certification

  • High school diploma or GED required. Bachelor's degree in relevant field preferred.

  • 2 to 4 years of sales experience required. Insurance industry work experience preferred.

  • Currently possesses, or has the ability to acquire the active and unrestricted state issued license(s) required to place property and casualty insurance and Life Insurance. Active required license(s) preferred.

  • Bilingual Spanish speaking professional preferred!

**Please note that you will be asked to complete a candidate assessment following your application, via email. Your application will not be considered until the assessment has been completed.**

We’ll value your skills and experience. We’re building a performance organization with heart and developing a pipeline of tomorrow’s leaders. Your work will be enhanced with training opportunities, a mentoring program and our Promote-from-within philosophy. We celebrate our diversity and leverage the power of many minds.              

#IASales 

Apply Today

Automotive Tech I

Rancho Cordova, California

Outside Sales Insurance Agent

Gilbert, Arizona

We're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service. We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members. ​​​We're community-minded and celebrate the growth, development and successes of our diverse Team Members. Whether you’re just starting your journey or looking to grow your career, we’ll support you every step of the way.

Why work for us?

  • Training You’ll attend a thorough, comprehensive, two week training program

  • No Overhead CostsW-2 structure with dedicated space in a AAA branch when available

  • Benefits Access to Medical, Dental, Vision, wellness program and more!

  • 401k Matching$1 for $1 company match up to 4% of pay

  • Annual Incentive Plan – Eligibility to participate in AAA annual bonus plan

  • Paid Time OffAccrual of 17 PTO days per year, nine holidays annually, and 24 hours per year earmarked for volunteer activities

  • Collaborative EnvironmentAAA will value your contribution to providing exceptional service to our members

Essential Functions:

  • Uses sales techniques and strong product knowledge to identify customer-specific needs to generate new sales, retain existing insureds and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.

  • Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Agent’s manager.

  • Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.

  • Establishes rapport with the insured that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.

  • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.

  • Responds to customer inquiries and requests relating to insurance products and membership.

  • Researches and resolves complex customer service issues. Often assists the insured in initiating the first notice of loss on claims.

Knowledge/Skills/Abilities:

  • Strong sales skills with a history of effectively developing, tracking, following up on and closing leads.

  • Advanced consultative selling techniques utilizing thorough product knowledge.

  • Knowledge of desktop systems including but not limited to Microsoft Office software applications.

Experience & Licenses/Certifications:

  • 3+ years of relevant insurance industry work experience required.

  • Possess active and unrestricted state issued license(s) required to place property and casualty insurance.

#IA

Apply Today

Member Experience Generalist

Helena, Montana

We're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service. We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members. We're community minded, and celebrate the growth, development and successes of our diverse Team Members.

Why work for us? 

  • Compensation – Competitive hourly base + incentives 

  • Benefits – Access to Medical, Dental, Vision, wellness program and more! 

  • 401k Matching – $1 for $1 company match up to 6% of pay 

  • Annual Incentive Plan – Eligibility to participate in AAA annual bonus plan 

  • Paid Time Off – Accrual of 17 PTO days per year, nine holidays annually, and 24 hours per year earmarked for volunteer activities 

Essential Functions

  • Performs three or more sales and/or operational functions at an expert level for NCNU members (DMV, cashiering, domestic travel, underwriting support) with expectations for leading and coaching team to maintain required service standards and vision and value behavior standards. Serves as first line of contact to resolve customer complaints, billing and other issues that Sales and Service Associate is incapable of resolving. 

  • Handles most complex questions and customer service functions. May work in multiple locations.

  • Provides team leadership and expertise in all NCNU products and services to achieve departmental goals and objectives.  Overcomes customer obstacles.

  • Promotes products and services through cross-sales and referrals. Tracks and monitors location goals.  Responsible for team sales and service results. Function as a champion of new products and initiatives (ex: launch of new credit card).  May facilitate staff meetings or team huddles.

  • Coordinates work flow and resources in a well-planned and organized manner.

  • Makes process improvement recommendations.  Shares information with others to enable them to successfully get results. Example, performs ad-hoc audits on procedures, required financial guidelines, security operations, compliance with training and coordination of completion of training. Identifies process improvement opportunities.

  • Keeps up to date on trends in areas of expertise.

  • Assumes office administrative and operational duties in absence of manager.

Knowledge/Skills/Abilities

  • Demonstrated sales and customer service skills

  • Ability to serve as front-line customer contact

  • Ability to find creative ways to overcome obstacles and exceed goals

  • Demonstrates team leadership and the ability to coach or lead a team, provide training and guidance to others

  • Strong written and verbal communication skills in person and over the phone

  • Accuracy and comfort handling money, making change, balancing cash drawer

  • Demonstrated personal computer skills, proficient in both reading and basic arithmetic

  • Bilingual communication skills (preferred)

  • Working knowledge of financial or membership organizations and their financial operations

Education & Experience / Licenses & Certifications

  • Three years of sales or customer service experience in a lead capacity required

  • Experience working with sales goals required

  • Valid driver's license and fingerprinting may be required

  • P&C licensing may be required

#MEA

Apply Today

Manager, Talent Acquisition Operations

Walnut Creek, California

The Manager, Talent Acquisition Operations is responsible for developing and managing recruiting compliance, analytics, and social medial content solutions.

Essential Functions /Principal Responsibilities

Compliance and Procurement Management

  • Partners with compensation and Workday team to ensure State and Federal compliance across all Talent Acquisition areas
  • Vendor negotiation and contract management with new and existing vendors.
  • Perform cost and benefit analyses to provide solution recommendations that support business strategies.  Monitor and measure implemented initiatives to determine actual impacts and costs, benefits and success.
  • Ensure vendor mktg. and social media strategies comply with AAA Federation standards

Process improvement

  • Use advanced business analysis and improvement methods to address complex problems where analysis of situations or data requires an in-depth evaluation of business, process, and people.
  • Establish best practices to improve the quality of the value chain to better meet business partner needs while supporting efficiencies and cost reduction.
  • Owns the processes within our ATS; tests, monitors, and troubleshoots within our ATS to ensure optimal operations.
  • Collaborates with other teams to identify opportunities and refine solutions to add value.
  • Create and manage process improvement toolkits, and partner with training resources to provide robust training.
  • Works with Talent Acquisition Managers to lead the requisition assignment process.

Content Management – Recruitment Marketing

  • Own content and process for updating pivotal social media platforms, career site and recruiting boards.
  • Plan and implement redesign initiatives.
  • Discover and own implementation into untapped social media channels (Facebook, Instagram, Twitter, etc.).
  • Act as a catalyst for innovation, technical and cultural change by providing support and mentoring for team members.

Team Management

  • Implements effective change management practices for process improvement.
  • Contributes to the development of the department budget, operational procedures, and the forecasting of staffing needs.
  • Selects team, ensures proper orientation and training, and addresses employee relations issues.
  • Coaches and mentors team, evaluates performance, and plans staff development.
  • Deploys resources effectively to meet operational needs of department.

Skills/Knowledge/Abilities

  • Strategic Planning - Formulates and sets goals, determines actions to achieve the goals, and mobilizes resources to execute the actions. (Advanced)
  • Problem Solving - Identifies problems, lists the possible solutions, evaluates options, and selects options to find solutions to problems. Designs solutions. (Advanced)
  • Communication - Ability to convey information to another effectively and efficiently. Business managers with good verbal, non verbal and written communication skills help facilitate the sharing of information between people within a company for its commercial benefit. (Advanced)
  • Facilitation - To make plans or arrangements; make something possible through preparation and planning. (Advanced)
  • Business Process Improvement - Analyzing business processes to determine if there is a more effective way to perform the existing ones, or if they should be completely re-designed (Advanced)
  • Determined to solve complex problems, loves working with people, and leads with positivity.

Education/Experience/Training

  • Bachelor's degree or equivalent relevant experience
  • Master’s degree (Preferred)
  • 5+ years Consulting, Project/Program Management Experience (Preferred)
  • Operational excellence certifications (SCRUM, Lean Six-Sigma) (Preferred)

#leadership

Apply Today

Member Experience Generalist

San Francisco, California

We're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service. We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members. We're community minded, and celebrate the growth, development and successes of our diverse Team Members.

Essential Functions

  • Performs three or more sales and/or operational functions at an expert level for NCNU members (DMV, cashiering, domestic travel, underwriting support) with expectations for leading and coaching team to maintain required service standards and vision and value behavior standards. Serves as first line of contact to resolve customer complaints, billing and other issues that Sales and Service Associate is incapable of resolving. 

  • Handles most complex questions and customer service functions. May work in multiple locations.

  • Provides team leadership and expertise in all NCNU products and services to achieve departmental goals and objectives.  Overcomes customer obstacles.

  • Promotes products and services through cross-sales and referrals. Tracks and monitors location goals.  Responsible for team sales and service results. Function as a champion of new products and initiatives (ex: launch of new credit card).  May facilitate staff meetings or team huddles.

  • Coordinates work flow and resources in a well-planned and organized manner.

  • Makes process improvement recommendations.  Shares information with others to enable them to successfully get results. Example, performs ad-hoc audits on procedures, required financial guidelines, security operations, compliance with training and coordination of completion of training. Identifies process improvement opportunities.

  • Keeps up to date on trends in areas of expertise.

  • Assumes office administrative and operational duties in absence of manager.

Knowledge/Skills/Abilities

  • Demonstrated sales and customer service skills

  • Ability to serve as front-line customer contact

  • Ability to find creative ways to overcome obstacles and exceed goals

  • Demonstrates team leadership and the ability to coach or lead a team, provide training and guidance to others

  • Strong written and verbal communication skills in person and over the phone

  • Accuracy and comfort handling money, making change, balancing cash drawer

  • Demonstrated personal computer skills, proficient in both reading and basic arithmetic

  • Bilingual communication skills (preferred)

  • Working knowledge of financial or membership organizations and their financial operations

Education & Experience / Licenses & Certifications

  • High School Diploma or GED required

  • Three years of sales or customer service experience in a lead capacity required

  • Experience working with sales goals required

  • Valid driver's license and fingerprinting may be required

  • P&C licensing may be required

“Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.” 

Apply Today

Member Experience Branch Team Lead

Newark, California

Essential Functions

  • Champions and exhibits guiding principles and core values of AAA
  • Supports the recruiting, training, onboarding and scheduling of Branch Team Members
  • Supports Team Member goal setting, Team performance feedback, training, evaluation and performance documentation.
  • Supports Individual Team Member Development plan implementation
  • Champion of Team Engagement, and Community Impact participation
  • Drives for results through direct sales and supervision of assigned branch to achieve assigned goals
  • Supports building a performance organization with heart through efficient performance management, setting clear performance and career development expectations, and acting on  tough performance issues early with managerial courage
  • Pulls and distributes sales reports for tracking and performance measurement
  • Assumes responsibility of the branch in absence of manager
  • Ensures compliance with AAA policies, procedures, standards and regulations
  • Coordinates scheduling of facility requests within assigned budgets for the branch, including but not limited to: security, office supply, and building maintenance

Knowledge/Skills/Abilities

  • Excellent written and verbal communication skills
  • Demonstrated track record of successful business decision making, planning, and problem solving
  • Highly developed leadership skills, quantitative and analytical skills with a proven ability to make data-driven decisions
  • Ability to work cross-functionally across many business units and functions
  • Excellent planning and project management skills
  • Strong change management skills and the ability to operate in an environment of ambiguity
  • Broad knowledge of Property & Casualty insurance, membership sales and service,  and branch operations including industry trends, key drivers of business revenue
  • Outstanding sales and Member service skills and the ability to transfer these skills to others
  • Strong computer skills, including proficiency with the Google Apps Suite  (Sheets, Docs, Drive, Slides)

Education & Experience / Licenses & Certification

  • High School Diploma or GED required
  • Bachelor Degree in related field preferred
  • Valid Driver's License 
  • P&C License ( Preferred)
  • 2-3 yrs. supervisory experience in travel, retail sales, insurance or service industry
  • Demonstrated experience exceeding individual goals while driving others to exceed goals.

Work Environment/Physical Requirements

Works in an office environment sitting at a desk, table or computer workstation for extended periods of time. May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

Apply Today

Life Insurance Agent

Redwood City, California

A career with AAA Northern California, Nevada, Utah, Arizona, and Mountain West is unique, just like you.

We’re a mission-driven Member services organization. We have a saying here at AAA that we aspire to be America’s most trusted organization absolutely famous for doing the right thing. With more than four million Members, our purpose is to bring peace of mind to Members so that they can enjoy life more.

We work hard to create an environment where you can thrive and where you use your skills and talents to help us deliver legendary Member service. You’ll help have a positive impact on the diverse communities we serve, too.

Essential Functions

• Maximizes life insurance market penetration with current members and property/casualty insureds and stays vigilant for new sales opportunities. Maintains high quality production and persistency standards to assure profitable growth.  Identifies and develops sales opportunities within the community.  Follows company approved sales process in the completion of required financial, activity and sales reporting.

• Provides life sales support and training on lead development and identification for the frontline employees, Insurance Sales Agents (P/C) and other staff who come in contact with members/ insureds.  Establishes and maintains strong working relationships with front line employees, Sales Agents and the branch management team. Notifies Agents in a timely manner of result with referred lead.  Provides leads from life insureds and other calls to Sales Agents for other products/services, i.e., membership, auto/homeowners and travel insurance.

• Stays well-informed of changes and developments in policy and/or external practices. Attends meetings to obtain information, provide input, keep lines of communication open, stay updated and offer sales ideas when appropriate.  Keeps current in industry; maintains continuing education for licensure.

• Develops annual business plan with input and involvement from the Life Sales Manager to meet goals and determine responsibilities, including new business life sales, quality standards, as well as building outstanding customer relationships. Reviews plan objectives and reassesses strategies to align performance relative to annual sales goals.

• Ensures compliance with NCNU and AAA Life and regulations, as well as external regulations

Knowledge/Skills/Abilities

• Strong interpersonal, presentation and communication skills needed to interact with staff, members and insureds effectively

• Ability to cultivate relationships with peers and staff; educates staff to make referrals to Life Insurance

Agents

• Computer skills in basic software applications, and navigating business applications specific to life insurance

• Demonstrated skills in selling life insurance and annuities; Skills to develop, track and effectively follow up on leads (preferred)

• Strong knowledge in sales techniques, life product line illustrations, features and benefits (preferred)

• Demonstrated skills in prospecting and lead generation abilities (preferred)

• Bilingual communication skills (preferred)

Education & Experience / Licenses & Certification

• High School Diploma or GED

• Valid Automobile Operator's License

• Active State Resident Life Insurance License

• Bachelor's degree in related area or an equivalent combination of education and experience

(preferred)

• 1+ years experience in Life Insurance and/or Annuity Sales (preferred)

• CLU, ChFC and/or LUTCF Designations (preferred)

Work Environment/Physical Requirements

Works in an office environment sitting at a desk, table or computer workstation for extended periods of time.  May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

Competency

Results Orientation (Intermediate) Customer Centricity (Intermediate) Drive and Initiative(Intermediate) Interpersonal Savvy (Proficient) Negotiating (Learning)

We’ll value your skills and experience. We’re building a performance organization with heart and developing a pipeline of tomorrow’s leaders. Your work will be enhanced with training opportunities, a mentoring program and our Promote-from-within philosophy. We celebrate our diversity and leverage the power of many minds.   

Apply Today

Life Insurance Agent

Monterey, California

A career with AAA Northern California, Nevada, Utah, Arizona, and Mountain West is unique, just like you.

We’re a mission-driven Member services organization. We have a saying here at AAA that we aspire to be America’s most trusted organization absolutely famous for doing the right thing. With more than four million Members, our purpose is to bring peace of mind to Members so that they can enjoy life more.

We work hard to create an environment where you can thrive and where you use your skills and talents to help us deliver legendary Member service. You’ll help have a positive impact on the diverse communities we serve, too.

Essential Functions

• Maximizes life insurance market penetration with current members and property/casualty insureds and stays vigilant for new sales opportunities. Maintains high quality production and persistency standards to assure profitable growth.  Identifies and develops sales opportunities within the community.  Follows company approved sales process in the completion of required financial, activity and sales reporting.

• Provides life sales support and training on lead development and identification for the frontline employees, Insurance Sales Agents (P/C) and other staff who come in contact with members/ insureds.  Establishes and maintains strong working relationships with front line employees, Sales Agents and the branch management team. Notifies Agents in a timely manner of result with referred lead.  Provides leads from life insureds and other calls to Sales Agents for other products/services, i.e., membership, auto/homeowners and travel insurance.

• Stays well-informed of changes and developments in policy and/or external practices. Attends meetings to obtain information, provide input, keep lines of communication open, stay updated and offer sales ideas when appropriate.  Keeps current in industry; maintains continuing education for licensure.

• Develops annual business plan with input and involvement from the Life Sales Manager to meet goals and determine responsibilities, including new business life sales, quality standards, as well as building outstanding customer relationships. Reviews plan objectives and reassesses strategies to align performance relative to annual sales goals.

• Ensures compliance with NCNU and AAA Life and regulations, as well as external regulations

Knowledge/Skills/Abilities

• Strong interpersonal, presentation and communication skills needed to interact with staff, members and insureds effectively

• Ability to cultivate relationships with peers and staff; educates staff to make referrals to Life Insurance

Agents

• Computer skills in basic software applications, and navigating business applications specific to life insurance

• Demonstrated skills in selling life insurance and annuities; Skills to develop, track and effectively follow up on leads (preferred)

• Strong knowledge in sales techniques, life product line illustrations, features and benefits (preferred)

• Demonstrated skills in prospecting and lead generation abilities (preferred)

• Bilingual communication skills (preferred)

Education & Experience / Licenses & Certification

• High School Diploma or GED

• Valid Automobile Operator's License

• Active State Resident Life Insurance License

• Bachelor's degree in related area or an equivalent combination of education and experience

(preferred)

• 1+ years experience in Life Insurance and/or Annuity Sales (preferred)

• CLU, ChFC and/or LUTCF Designations (preferred)

Work Environment/Physical Requirements

Works in an office environment sitting at a desk, table or computer workstation for extended periods of time.  May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

Competency

Results Orientation (Intermediate) Customer Centricity (Intermediate) Drive and Initiative(Intermediate) Interpersonal Savvy (Proficient) Negotiating (Learning)

We’ll value your skills and experience. We’re building a performance organization with heart and developing a pipeline of tomorrow’s leaders. Your work will be enhanced with training opportunities, a mentoring program and our Promote-from-within philosophy. We celebrate our diversity and leverage the power of many minds.   

Apply Today

Fire Suppression Inspection Technician

Scottsdale, Arizona

Safeguard has been Protecting Arizona families and businesses for over 50 years, We are Arizona's largest family-owned, locally-operated security provider. With an A+ Better Business Bureau Ranking, we prove every day that we love being there for and helping our clients. Working together with our clients and protecting what they value most, non-stop, is what we call "Safeguard is with you.

JOB SUMMARY:

This position is responsible for service, repair, maintenance, and inspections of fire suppression systems for the existing customer base. These services are critical for the ongoing customer service experience and satisfaction of the account base. The department has primary responsibility for customer retention through the responsiveness and provision of inspection, repair, support, and maintenance operations and service.

ESSENTIAL FUNCTIONS:

  • Perform fire suppression system inspections, identifying deficiencies and upgrade opportunities.
  • Perform fire suppression system repairs, maintenance, and upgrades.
  • Support the service advisors, key account coordinators, and customer support representatives in the performance of their jobs and service calls. Create reports for customer and agency documentation and submittal.
  • Maintain relationship with municipal and state fire authorities for licensing and inspections. Interface with the monitoring center manager and supervisors.
  • Maintain relationships with major accounts and multi-location accounts to ensure satisfaction and retention. Interface with the sales departments to address current service issues and plan support for future growth.

KNOWLEDGE AND SKILLS:

  • Two or more years in the installation and/or service of fire suppression systems.
  • Strong customer service communication and conflict resolution skills.
  • Strong written and verbal communication skills.

EDUCATION, KNOWLEDGE, SKILLS, COMPETENCIES, CERTIFICATIONS/LICENSES:

  • Must qualify for state alarm agent license.
  • Knowledge of life safety codes.
  • Technical certifications are required (CSA, NICET).
  • Equipment manufacturer’s training and/or certifications are desirable.
  • Computer / tablet literacy.

Location : Scottsdale, AZ

What We Offer Great Benefits to include; Medical, Dental, Long Term/Short Term, Vision, 401k match, and AAA Benefits.

#SAFE

Apply Today

Outside Sales Insurance Agent

Phoenix, Arizona

We're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service. We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members. We're community minded, and celebrate the growth, development and successes of our diverse Team Members.

Why work for us?

  • Training – You’ll attend a thorough, comprehensive, two week training program at our Phoenix headquarters

  • No Overhead Costs – W-2 structure with available space in a AAA Arizona Branch when available

  • Benefits – Medical, Dental, Vision, wellness program and more!

  • 401k Matching – $1 for $1 company match up to 4% of pay

  • Annual Incentive Plan – Eligibility to participate in AAA Arizona annual bonus plan

  • Paid Time Off – Accrual of 17 PTO days per year, nine holidays annually, and 24 hours per year earmarked for volunteer activities

  • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Responsibilities:

  • Quote and write personal and commercial lines insurance (auto, homeowner's, life).   

  • Prospect within the community to develop new insurance business and create brand presence. Prospect from various resources.

  • Required to meeting or exceed sales goals set by management.

  • Provide customer service to insurance clients.

  • Employees are required to support the lead generation initiative by providing qualified leads to other business lines of AAA Arizona that include Travel and Automotive.   

  • Maintain records, logs and files according to department and club guidelines. Demonstrate thorough and competent skills in both industry and Club computerized systems.

  • May perform other duties as assigned.

Qualifications:

  • Minimum 3 years of experience independently selling Home and Auto Insurance required. Experience selling Life Insurance a plus.

  • Valid Arizona Property and Casualty Insurance License

  • Valid Arizona driver's license

#IA

Apply Today

Financial Analyst, Entry

Walnut Creek, California

ENTRY LEVEL FINANCIAL ANALYST

AAA…we're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service. We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.  We're community minded, and celebrate the growth, development and successes of our diverse Team Members.  Whether you’re just starting your journey or looking to grow your career, we’ll support you every step of the way.

Why Work for us:

  • Impact. Play a key role in innovating the future of auto repair while reinventing AAA and the value propositions we deliver to over 6 Million Members.
  • Development. Our team is designed to grow business and business leaders. We intend for you to demonstrate your capabilities and leadership skills and earn rapid advancement.
  • Recognition. We offer a competitive total compensation package including salary, performance bonus, benefits, and 401(k) company match and discretionary contributions.
  • Lifestyle. We do honorable work, and we practice our values: humility, integrity, teamwork, and service.

Our Entry Level Financial Analyst will be responsible for generating new financial models and reports in partnership with Manager or other Analysts. Identifies unrealistic assumptions through not only data, but also conversations and fact checking with peers, clients, and independent research. Sources content for financial models and reports, including industry data, external research, as well as assumptions as input.  Uses information to improve existing models or create new models. Works on financial planning with others in Finance and/or internal clients and the preparation of operating budgets, which may involve activities that are critical to the organization. Expected to provide internal clients with a level of expertise.

Essential Functions

  • Generates new financial models and reports in partnership with Manager or other Analysts. Identifies unrealistic assumptions through not only data, but also conversations and fact checking with peers, clients, and independent research.  Provide recommendations verbally or in presentation form, and propose or implement changes.  Models likely to contain complex formulas (may be specific to line of business or require greater understanding of Excel functionality).
  • Works on financial planning with others in Finance and/or internal clients and the preparation of operating budgets, which may involve activities that are critical to the organization (e.g. budget for key vendors or systems). Expected to provide internal clients with a level of expertise (i.e. question assumptions, ask clarifying questions to analyze validity of work). Provides analysis of key assumptions, reviews plans and budgets for consistency. Must be able to point out and correct errors, faulty assumptions.  May suggest changes in approach. Develops effective presentation materials for Manager and to present to Manager.
  • Works with others to implement solutions, strategies and actions to Manager or others within Finance (may also be internal client).  Must be able to interact with internal clients
  • Interprets the contents of financial statements and reports. Determines key issues and provides evaluation verbally or in presentation form to Manager or other Analysts.

Qualifications

  • The right candidate for this position will have a high degree of initiative, curiosity, energy, communication skills and attention to detail.  A college degree in a business-related field and prior internship experience is required.

Knowledge/Skills/Abilities

  • Analytical & organizational skills to accurately complete complex assignments
  • Understand, apply, and interpret broad financial concepts

Education & Experience / Licenses & Certification

  • Bachelor's degree in related area (Business Administration, Finance, Accounting, Economics, or equivalent experience and education)
  • Previous internship required (Finance profession preferred)

Apply Today

Member Experience Associate

Santa Rosa, California

We're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service. We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
 

Why work for us?

  • Benefits – Access to Medical, Dental, and Vision program and more! 
  • 401k Matching – $1 for $1 company match up to 6% of pay 
  • Annual Incentive Plan – Eligibility to participate in AAA annual bonus plan 
  • Paid Time Off – Accrual of 17 PTO days your first year, nine paid holidays annually, and 24 hours earmarked for volunteer activities 

Essential Functions:

  • Exhibits AAA guiding principles and core values

  • Performs routine sales, service and operational functions for AAA Members including; DMV, cashiering, auto travel, notary and insurance sales support, with expectations for maintaining required standards, policies and procedures

  • Understands and actively promotes products and services to achieve individual goals in support of meeting organization goals and objectives 

  • Overcomes obstacles that create barriers to Team Member or branch efforts

  • Identifies process improvement opportunities and proposes solutions

  • Acts as an agent for change while promoting AAA’s guiding principles and core values

Knowledge/Skills/Abilities:

  • Demonstrates sales and service skills. Able to effectively interact, face-to-face, with new, prospective and existing Members.

  • Accuracy and comfort handling money, making change, balancing cash drawer.

  • Good computer skills, proficient in both reading and basic arithmetic.

  • Good written and verbal communication skills in person and over the phone.

  • Ability to multitask in response to requests, requirements and Member/Team Member expectations. Ability to accept feedback and correct course as necessary.

Required Experience / Licenses & Certifications:

  • Two years of insurance customer service experience required

  • Experience working with sales and service standards and goals

  • Current & valid Driver's License with clean history may be required

  • Bonding and fingerprinting may be required

  • P&C Licensing required

Work Environment/Physical Requirements:

Works in a variety of office environments where standing, walking or sitting at a desk, table or computer workstation may be required for extended periods of time. May travel by car, plane or other form of transportation to attend business meetings or conferences. May be required to work in one or more locations in a defined service area. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

#MEA

Apply Today

Shuttle Driver/Cashier

Tucson, Arizona

A career with AAA Northern California, Nevada, Utah, Arizona, and Mountain West is unique, just like you.

We’re a mission-driven Member services organization. We have a saying here at AAA that we aspire to be America’s most trusted organization absolutely famous for doing the right thing. With more than four million Members, our purpose is to bring peace of mind to Members so that they can enjoy life more.

We work hard to create an environment where you can thrive and where you use your skills and talents to help us deliver legendary Member service. You’ll help have a positive impact on the diverse communities we serve, too.

Duties

Safely transport customers using company shuttle and assist in smooth, efficient traffic flow through the service drive.  Ensure the overall member interaction reflects AAA's quality standards.

Safely transport customers using company shuttle and assist in smooth, efficient traffic flow through the service drive.  Ensure the overall member interaction reflects AAA's quality standards.

ccurately process monetary transactions through the Purchase Order System (POS) cashiering system, accurately balance the cash drawer, prepare the deposit on a daily basis, analyze and resolve out-of-balance situations.  Understand and accurately perform manual cashier procedures.  Comply with record retention and information data security policies and procedures.

Courteously greet members, answers phones, and schedule appointments for auto repair services.  

May perform other duties as assigned.

Education and/or Experience:

High School Diploma or GED

1+-3 years experience

Valid AZ drivers license and current clean 39 month driving record 

Additional Requirements:

Must be 21 years of age or older
At least 6 months of customer service experience in a customer facing role.
Excellent customer service skills
Effective verbal communicate skills 
Proficiency with MicroSoft Office. Ability to learn additional computer programs quickly.

PHYSICAL DEMANDS: Required by the Americans with Disabilities Act (ADA).
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions o this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk and hear, required to sit, occasionally required to stand and walk; use and to finger, handle, or feel; and reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, peripheral vision and the ability to focus.Operate personal or company vehicle as a requirement of position.

We’ll value your skills and experience. We’re building a performance organization with heart and developing a pipeline of tomorrow’s leaders. Your work will be enhanced with training opportunities, a mentoring program and our Promote-from-within philosophy. We celebrate our diversity and leverage the power of many minds.   

#auto

Apply Today

Access Coordinator

Scottsdale, Arizona

Job Summary:

To provide support for our customers with managed access and residential gated community services, including building jobs, troubleshooting, technician dispatching, changes in controls and continued customer support;

Essential Functions:

Job set up for managed access and gated community customers;

Provide trouble shooting and client support for clients with contracted services;

Schedule techs for assignments;

Management and updating of current databases for clients;

Generate, review and distribute reports when requested;

Knowledge and Skills:

1 or more years’ experience in access software, alarms or similar field in a benefit. 

EDUCATION, COMPETENCIES, CERTIFICATIONS/LICENSES:

Strong customer service skills (via phone/e-mail or in person)

Great attitude

Strong attention to detail

Working knowledge of Word/Excel/Outlook

Moderate phone call volume (Primarily inbound)

Data Entry

Ability to follow instructions

Ability to work on the phone and computer the entire shift

Ability and willingness to learn how to use specific software required for this position

Coordinate with field staff/scheduling

Assist Installation technicians/building software

Responsible and reliable - Punctuality is a must

Ability to pass background check/Drug test screening

Be at least 18 years of age;

Be a US Citizen or authorized by law to be employed in the U.S.;

Be a high school graduate or have a GED.

Work Location: North Scottsdale,AZ

Apply Today

Insurance Sales Agent

Kalispell, Montana

We're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service. We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members. ​​​We're  community minded, and celebrate the growth, development and successes of our diverse Team Members.

Whether you’re just starting your journey or looking to grow your career, we’ll support you every step of the way.

Why work for us?

  • Licensing Assistance – If unlicensed, AAA MWG will reimburse the costs of licensure

  • Training – You’ll attend a thorough, comprehensive, two week training program

  • No Overhead Costs – W-2 structure with dedication space in a AAA branch

  • Benefits – Medical, Dental, Vision, wellness program and more!

  • 401k Matching – $1 for $1 company match up to 6% of pay

  • Annual Incentive Plan – Eligibility to participate in AAA MWG annual bonus plan

  • Paid Time Off – 17 days your first year + nine holidays annually + 24 hours per year designated for volunteer work

Essential Functions:

  • Uses sales techniques and strong product knowledge to identify customer-specific needs to generate new sales, retain existing insureds and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.

  • Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Agent’s manager.

  • Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.

  • Establishes rapport with the insured that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.

  • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.

  • Responds to customer inquiries and requests relating to insurance products and membership.

  • Researches and resolves complex customer service issues. Often assists the insured in initiating the first notice of loss on claims.

Knowledge/Skills/Abilities:

  • Strong sales skills with a history of effectively developing, tracking, following up on and closing leads.

  • Advanced consultative selling techniques utilizing thorough product knowledge.

  • Knowledge of desktop systems including but not limited to Microsoft Office software applications.

Education & Experience/Licenses & Certifications:

  • High School Diploma or GED required. Bachelor's degree in a relevant field preferred.

  • 3+ years of relevant sales or insurance industry work experience required.

  • Possesses or has the ability to possess active and unrestricted state issued license(s) required to place property and casualty insurance.

#IA Sales

Apply Today

Residential Sales Consultant

Scottsdale, Arizona

This position sells our Home Security and Automation products and services to customers in their homes (in home Consultations) in an effort to gain Recurring Monthly Revenue (RMR).

New Client Services gives leads (schedules consultations) for these Consultants when the customer does not have an existing system in their home.

This position also prospects for new business through networking and events.

ESSENTIAL FUNCTIONS:

  • Sell our Home Security and Automation products, in the State of AZ.  Provide customers a presentation/proposal that highlights the positive features, advantages and benefits of Safeguard and our services.
  • Establish and develop mutually beneficial relationships with existing and potential clients to obtain referrals to develop into new sales.  Prospecting through company provided sponsorship.
  • Customer Experience – set accurate expectations with customers on our systems capabilities and the install process.  Monitor job progress and demonstrate system operation during a final “walk-through” with clients.
  • Maintain an in-depth knowledge base of product lines, services, and customer needs through training and research.
  • Process all sales paperwork per company guidelines.

KNOWLEDGE AND SKILLS:

  • Must have face to face Sales/Customer Service experience
  • Must be energetic and self-motivated
  • Must enjoy talking to people

Work Location Scottsdale,Arizona

#SAFE

Apply Today

Business Analyst - DMV

Walnut Creek, California

Business Analyst - Department of Motor Vehicles

AAA…we're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service. We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.  We're community minded, and celebrate the growth, development and successes of our diverse Team Members.  Whether you’re just starting your journey or looking to grow your career, we’ll support you every step of the way.

Why Work for us:

  • Impact. Play a key role in innovating the future of auto repair while reinventing AAA and the value propositions we deliver to over 6M Members.
  • Development. Our team is designed to grow business and business leaders. We intend for you to demonstrate your capabilities and leadership skills and earn rapid advancement.
  • Recognition. We offer a competitive total compensation package including salary, performance bonus, benefits, and 401(k) company match and discretionary contributions.
  • Lifestyle. We do honorable work, and we practice our values: humility, integrity, teamwork, and service.

Our Business Analyst, Motor Vehicle Department provides daily administrative support and oversight to State specific DMV programs, as well as Club programs and projects not related to motor vehicles programs.  The DMV Business Analyst provides routine reporting, compliance analysis, data entry, QA, ordering, fulfillment and filing of related records.  Regular shipping of materials to and from AAA offices may also be involved. 

Essential Functions:

  • Access of Motor Vehicle transactions in the respective DMV system(s) for the purpose of completing Title / Transfer / Registration Renewals, etc., or for the purpose of reviewing the transactions of others for completeness and accuracy.
  • Manage inventory, files and reports for DMV and Club products and projects.  Compile data and report trends to management.  Read, understand and follow the process, procedures and policies of various business partners.
  • Performs basic analytical activities including operational reports, preparing trending data for the purpose of creating job aides, artifacts and webinars. Measure compliance, quality assurance and accuracy of peers and system users.
  • Maintain Club products and projects to ensure consistency with policy, procedure and partner expectations.  Produce product communications, answer inquiries from team members, identify route causes, and provide solutions
  • Provide monthly and quarterly reports on activity, product health and make suggestions for continuous improvement. 

Other duties:

• With guidance from more experienced analysts, performs basic analytical activities including developing simple operational reports as well as interpreting current financial and business reports.

• Maintains the appropriate standard reports, models, and operating procedures.

• Documents existing policy, procedures, and processes and increases knowledge of unit deliverables

Knowledge/Skills/Abilities

  • 1-2 Years experience processing motor vehicle transactions in one or more states. 

  • 1-2 years experience handling Member inquiries and servicing Members as a AAA Cashier, DMV Technician, MEA or MEG highly desireable

  • Basic Mathematical Skills, very good written and verbal skills, is analytical and organized.
  • Has basic understanding of operational / product / financial concepts as they apply to business unit and AAA (preferred)

Education

• High School degree required, some College experience preferred

#corporate

Apply Today

Outside Sales Insurance Agent

Scottsdale, Arizona

We're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service. We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members. ​​​We're community minded, and celebrate the growth, development and successes of our diverse Team Members. Whether you’re just starting your journey or looking to grow your career, we’ll support you every step of the way.

Why work for us?

  • Training – You’ll attend a thorough, comprehensive, two week training program at our Phoenix headquarters

  • No Overhead Costs – W-2 structure with available space in a AAA Arizona Branch

  • Compensation - Non recoverable draw or lucrative, uncapped bonus plan with first year production incentives

  • Benefits – Medical, Dental, Vision, wellness program and more!

  • 401k Matching – $1 for $1 company match up to 4% of pay

  • Annual Incentive Plan – Eligibility to participate in AAA Arizona annual bonus plan

  • Paid Time OffAccrual of 17 PTO days per year, nine holidays annually and 24 hours per year earmarked for volunteer activities

  • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Responsibilities:

  • Quote and write personal and commercial lines insurance (auto, homeowner's, life).   

  • Prospect within the community to develop new insurance business and create brand presence. Prospect from various resources.

  • Required to meeting or exceed sales goals set by management

  • Provide customer service to insurance clients.

  • Employees are required to support the lead generation initiative by providing qualified leads to other business lines of AAA Arizona that include Travel and Automotive.   

  • Maintain records, logs and files according to department and club guidelines. Demonstrate thorough and competent skills in both industry and Club computerized systems.

  • May perform other duties as assigned.

Qualifications:

  • High School Diploma or GED required

  • Minimum 3 years of experience independently selling Home and Auto Insurance required

  • Experience selling Life Insurance preferred

  • Valid Arizona Property and Casualty Insurance License

  • Valid Arizona driver's license

We’ll value your skills and experience. We’re building a performance organization with heart and developing a pipeline of tomorrow’s leaders. Your work will be enhanced with training opportunities, a mentoring program and our Promote-from-within philosophy. We celebrate our diversity and leverage the power of many minds.   

#IA Sales

Apply Today

Life Insurance Agent

Mountain View, California

We're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service. We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members. We're community minded, and celebrate the growth, development and successes of our diverse Team Members.

 

Essential Functions

 Maximizes life insurance market penetration with current members and property/casualty insureds and stays vigilant for new sales opportunities. Maintains high quality production and persistency standards to assure profitable growth.  Identifies and develops sales opportunities within the community. Follows company approved sales process in the completion of required financial, activity and sales reporting.

  • Provides life sales support and training on lead development and identification for the frontline employees, Insurance Sales Agents (P/C) and other staff who come in contact with members/ insureds.  Establishes and maintains strong working relationships with front line employees, Sales Agents and the branch management team. Notifies Agents in a timely manner of result with referred lead. Provides leads from life insureds and other calls to Sales Agents for other products/services, i.e., membership, auto/homeowners and travel insurance.

  • Stays well-informed of changes and developments in policy and/or external practices. Attends meetings to obtain information, provide input, keep lines of communication open, stay updated and offer sales ideas when appropriate.  Keeps current in industry; maintains continuing education for licensure.

  • Develops annual business plan with input and involvement from the Life Sales Manager to meet goals and determine responsibilities, including new business life sales, quality standards, as well as building outstanding customer relationships. Reviews plan objectives and reassesses strategies to align performance relative to annual sales goals.

  • Ensures compliance with NCNU and AAA Life and regulations, as well as external regulations

 

Knowledge/Skills/Abilities

 Strong interpersonal, presentation and communication skills needed to interact with staff, members and insureds effectively

  • Ability to cultivate relationships with peers and staff; educates staff to make referrals to Life Insurance

Agents

  • Computer skills in basic software applications, and navigating business applications specific to life insurance

    We're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service. We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members. We're community minded, and celebrate the growth, development and successes of our diverse Team Members.

     

    Essential Functions

     

  • Maximizes life insurance market penetration with current members and property/casualty insureds and stays vigilant for new sales opportunities. Maintains high quality production and persistency standards to assure profitable growth.  Identifies and develops sales opportunities within the community. Follows company approved sales process in the completion of required financial, activity and sales reporting.

  • Provides life sales support and training on lead development and identification for the frontline employees, Insurance Sales Agents (P/C) and other staff who come in contact with members/ insureds.  Establishes and maintains strong working relationships with front line employees, Sales Agents and the branch management team. Notifies Agents in a timely manner of result with referred lead. Provides leads from life insureds and other calls to Sales Agents for other products/services, i.e., membership, auto/homeowners and travel insurance.

  • Stays well-informed of changes and developments in policy and/or external practices. Attends meetings to obtain information, provide input, keep lines of communication open, stay updated and offer sales ideas when appropriate.  Keeps current in industry; maintains continuing education for licensure.

  • Develops annual business plan with input and involvement from the Life Sales Manager to meet goals and determine responsibilities, including new business life sales, quality standards, as well as building outstanding customer relationships. Reviews plan objectives and reassesses strategies to align performance relative to annual sales goals.

  • Ensures compliance with NCNU and AAA Life and regulations, as well as external regulations

  •  

    Knowledge/Skills/Abilities

     

  • Strong interpersonal, presentation and communication skills needed to interact with staff, members and insureds effectively

  • Ability to cultivate relationships with peers and staff; educates staff to make referrals to Life Insurance

  • Agents

  • Computer skills in basic software applications, and navigating business applications specific to life insurance

  • Demonstrated skills in selling life insurance and annuities; Skills to develop, track and effectively follow up on leads (preferred)

  • Strong knowledge in sales techniques, life product line illustrations, features and benefits (preferred)

  • Demonstrated skills in prospecting and lead generation abilities (preferred)

  • Bilingual communication skills (preferred)

  •  

    Education & Experience / Licenses & Certification

     

  • High School Diploma or GED

  • Valid Automobile Operator's License

  •  

    Work Environment/Physical Requirements

    Works in an office environment sitting at a desk, table or computer workstation for extended periods of time.  May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

     

    Competency

    Results Orientation (Intermediate) Customer Centricity (Intermediate) Drive and Initiative(Intermediate) Interpersonal Savvy (Proficient) Negotiating (Learning)

    We’ll value your skills and experience. We’re building a performance organization with heart and developing a pipeline of tomorrow’s leaders. Your work will be enhanced with training opportunities, a mentoring program and our Promote-from-within philosophy. We celebrate our diversity and leverage the power of many minds.   

     

     

    #Life Sales 


  • Active State Resident Life Insurance License

  • Bachelor's degree in related area or an equivalent combination of education and experience

  • (preferred)

  • 1+ years experience in Life Insurance and/or Annuity Sales (preferred)

  • CLU, ChFC and/or LUTCF Designations (preferred)

  • Demonstrated skills in selling life insurance and annuities; Skills to develop, track and effectively follow up on leads (preferred)

  • Strong knowledge in sales techniques, life product line illustrations, features and benefits (preferred)

  • Demonstrated skills in prospecting and lead generation abilities (preferred)

  • Bilingual communication skills (preferred)

 

Education & Experience / Licenses & Certification

 High School Diploma or GED

  • Valid Automobile Operator's License

  • Active State Resident Life Insurance License

  • Bachelor's degree in related area or an equivalent combination of education and experience

  • (preferred)

  • 1+ years experience in Life Insurance and/or Annuity Sales (preferred)

  • CLU, ChFC and/or LUTCF Designations (preferred)

 

Work Environment/Physical Requirements

Works in an office environment sitting at a desk, table or computer workstation for extended periods of time.  May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

 

Competency

Results Orientation (Intermediate) Customer Centricity (Intermediate) Drive and Initiative(Intermediate) Interpersonal Savvy (Proficient) Negotiating (Learning)

We’ll value your skills and experience. We’re building a performance organization with heart and developing a pipeline of tomorrow’s leaders. Your work will be enhanced with training opportunities, a mentoring program and our Promote-from-within philosophy. We celebrate our diversity and leverage the power of many minds.   

 

 

#Life Sales 

Apply Today

Part Time Member Experience Associate

Sacramento, California

Essential Functions

  • Exhibits AAA guiding principles and core values
  • Performs routine sales, service and operational functions for AAA Members including; DMV, cashiering, auto travel, notary and insurance sales support, with expectations for maintaining required standards, policies and procedures
  • Understands and actively promotes products and services to achieve individual goals in support of meeting organization goals and objectives 
  • Overcomes obstacles that create barriers to Team Member or branch efforts
  • Identifies process improvement opportunities and proposes solutions
  • Acts as an agent for change while promoting AAA’s guiding principles and core values

Knowledge/Skills/Abilities

  • Demonstrates sales and service skills. Able to effectively interact, face-to-face, with new, prospective and existing Members.
  • Accuracy and comfort handling money, making change, balancing cash drawer.
  • Good computer skills, proficient in both reading and basic arithmetic.
  • Good written and verbal communication skills in person and over the phone.
  • Ability to multitask in response to requests, requirements and Member/Team Member expectations. Ability to accept feedback and correct course as necessary.

Education & Experience / Licenses & Certification

  • High school diploma or GED required
  • Two years sales or customer service experience
  • Experience working with sales and service standards and goals
  • Current  & valid Driver's License with clean history may be required
  • Bonding and fingerprinting may be required
  • P&C Licensing may also be required

Work Environment/Physical Requirements

Works in a variety of office environments where standing, walking or sitting at a desk, table or computer workstation may

be required for extended periods of time. May travel by car, plane or other form of transportation to attend business meetings or conferences. May be required to work in one or more locations in a defined service area. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

#MEASales

Apply Today

Inside Sales Representative

Scottsdale, Arizona

INSIDE SALES REPRESENTATIVE
Safeguard has been Protecting Arizona families and businesses for over 50 years, we are Arizona's largest locally-operated security provider. Safeguard offers state-of-art products and services our customers demand. These products include but are not limited to: security and fire alarm, video surveillance, access control, energy management, and full home automation. With an A+ Better Business Bureau Ranking, we prove every day that we love being there for and helping our clients. Working together with our clients and protecting what they value most, non-stop, is what we call "Safeguard is with you."

SUMMARY
The Inside Sales Representative is responsible for generating leads, advancing the sales process, closing new business and achieving/assisting in the achievement of opportunity-based sales quotas. The Inside Sales Representative will conduct research to identify leads and reach business targets through telephone, email, and in person. This individual will also actively participate in the planning and execution of company marketing activities providing vital input based on his/her interactions with prospects.

JOB DUTIES

  • Answer inbound sales calls – to close sale and schedule install or schedule consult for Outside Sales Rep.
  • Overcome objections of prospective customers
  • Emphasize product/service features and benefits, quote prices, discuss credit terms, and prepare sales order forms and/or reports
  • Penetrate all targeted accounts and radiate sales from within client base
  • Collaborate with appropriate team members to determine necessary strategic sales approaches
  • Create and deliver qualified opportunities to other team members
  • Maintain and expand the company’s database of prospects
  • Ensure follow-up by passing leads to appropriate team members with calls-to-action, dates, complete profile information, sources, etc.
  • Set up and deliver sales presentations, product/service demonstrations, and other sales actions
  • Assist in creating RFP responses to potential clients
  • Where necessary, support marketing efforts such as trade shows, exhibits, and other events
  • Make outbound follow-up calls to existing clients via telephone and email cross-sell and up-sell
  • Handle inbound, unsolicited prospect calls and convert into sales
  • Enter new customer data and update changes to existing accounts in the corporate database
  • Attend periodic sales training where applicable
  • Appropriately communicate brand identity and corporate position

REQUIREMENTS

  • University or college degree a plus
  • Two to three years of direct work experience in a sales or telesales capacity
  • Demonstrated ability to convert prospects and close deals and achieve sales quotas
  • Solid experience in opportunity qualification, pre-call planning, call control, account development, and time management
  • Success in qualifying opportunities involving multiple key decision makers
  • Strong knowledge of sales principles, methods, practices, and techniques
  • Strong problem identification and objections resolution skills
  • Able to build and maintain lasting relationships with customers
  • Exceptional verbal communication and presentation skills
  • Excellent listening skills
  • Strong written communication skills
  • Self-motivated, with high energy and an engaging level of enthusiasm
  • Able to perform basic calculations and mathematical figures
  • Ability to occasionally travel and attend sales events or exhibits
  • Ability to work individually and as part of a team
  • High level of integrity and work ethic
  • Experience with customer relationship management software
  • Some travel may be required
  • Overtime as required

#SAFE

Apply Today

Security System Installer

Scottsdale, Arizona

This position sells Safeguard Home Security and Automation products and services to customers in their homes (in home Consultations) in an effort to gain Recurring Monthly Revenue (RMR).

New Client Services gives leads (schedules consultations) for these Consultants when the customer does not have an existing system in their home.

This position also prospects for new business through networking and events.

ESSENTIAL FUNCTIONS :

Sell Home Security and Automation products, in the State of AZ.  Provide customers a presentation/proposal that highlights the positive features, advantages and benefits of Safeguard and our services.

  • Establish and develop mutually beneficial relationships with existing  and potential clients to obtain referrals to develop into new sales. Prospecting through company provided sponsorship.
  • Customer Experience – set accurate expectations with customers on our systems capabilities and the install process.  Monitor job progress and demonstrate system operation during a final “walk-through” with clients. Maintain an in-depth knowledge base of product lines, services, and customer needs through training and research.
  • Process all sales paperwork per company guidelines.

KNOWLEDGE AND SKILLS:

  • Must have face to face Sales/Customer Service experience
  • Must be energetic and self-motivated
  • Must enjoy talking to people

EDUCATION, COMPETENCIES, CERTIFICATIONS/LICENSES:

  • Must be able to pass a background check and drug screen
  • Must possess reliable transportation and current automobile insurance
  • High School Diploma (or equivalent) is required

WORKING ENVIRONMENT/ MINIMUM PHYSICAL REQUIREMENTS:

  • This position will work in the field 80% of the time; running consultations and prospecting for new business.
  •  Physical requirements walking to and from consultations and prospecting events with a bag for laptop and demo equipment (approx.. 15 pounds)

 #safe

Apply Today

Experienced Senior Accountant

San Ramon, California

AAA recently acquired SAFE Security, the 12th largest smart home security company in the United States, with the vision to become the most trusted brand in this industry, absolutely famous for legendary customer service. With your help, we aspire to provide the same peace of mind at home as we have provided on the roads for the last 100 years.

We're looking for a Lead Senior Accountant  to support our business!

Position utilizes a combination of accounting, process analysis, project administration and technical systems knowledge and skills. Responsible for a variety of accounting, analytical, process management and systems related tasks. Uses professional accounting concepts as an intermediately qualified, capable professional with a strong understanding of Generally Accepted Accounting Principles. Assists in formulating and defining systems scope and objectives through research and fact-finding, combined with a basic understanding of business systems and business unit specific requirements. Includes analysis of business and user needs, documenting requirements, and recommending modifications of existing system logic difficulties as necessary. Works on a wide range of issues in imaginative, as well as, practical ways. Interacts with all levels of staff and divisional business partners on a daily basis. Will perform tasks under general supervision and work products will be reviewed as needed.

Essential Functions:

  • Conducts very detailed reviews of business partner accruals, reconciliations and purchase requisitions. Provides coaching and constructive feedback in accordance with internal accounting processes and procedures.
  • Acquires, provides and exchanges reconciliation and accrual information with business partners.
  • Works and collaborates with others in either a lead or support role as business needs demand.
  • Acts as the accounting liaison between divisional business partners and the accounting division.
  • Acts as the systems process, upgrades and enhancements liaison between divisional business partners and the IT division.
  • Assists the Finance and Accounting divisions with creating, designing and distributing financial reports for business partners.
  • Gathers information in order to document processes and procedures for a variety of internal and system related activities and workflows. Provides system process coaching and training to business partners.
  • Provides accounting direction in support of the maintenance, modification and implementation of system enhancements, upgrades and alterations.
  • May participate, or assume responsibilities, in accounting system projects, to include the development and/or enhancement of current and new system processes and procedures.
  • Leads processes related to conducting system test plans and preliminary analysis, in order to determine and mitigate sources of process and system type discrepancies.

Knowledge/Skills/Abilities

  • The ability to manage projects, accurately complete detailed assignments, understand and interpret broad operational accounting concepts and their application to the business unit
  • Strong oral communication and business writing skills
  • Strong mathematical and organizational skills
  • Strong knowledge of Generally Accepted Accounting Principles (GAAP)
  • Strong data collection and process documentation skills
  • Strong Excel skills needed, such as; financial formulas, logical functions, pivot tables, vlookups and more
  • Intermediate financial analytic skills
  • Basic understanding of Procure to Pay (P2P) and Order to Cash (OTC) accounting functions and processes
  • Basic understanding of budgeting and forecasting
  • Basic knowledge of either business or systems analysis (preferred)
  • Ability to work as a member of a team

Education & Experience / Licenses & Certification

  • Bachelor's degree with emphasis on Business Administration, Finance or Accounting or equivalent experience.
  • 5+ years previous relevant work experience or public accounting background
  • CPA required
  • Experience assisting or leading the management of projects or processes
  • Experience performing business systems analysis (preferred)
  • Experience using Workday software (highly preferred)
  • Experience assisting or leading system implementations, enhancements and upgrades (highly preferred)

#SAFE

Apply Today

Commercial Security Designer and Estimator

Scottsdale, Arizona

AAA recently acquired SAFE Security, the 11th largest smart home security company in the United States, with the vision to become the most trusted brand in this industry.  With your help, we aspire to provide the same peace of mind at home as we have provided on the roads for the last 100 years.

Designer Estimator - Commercial Security, CCTV, Access and Fire Systems
Come join AAA/Smart Business/ Safeguard Security a company with over 50 yrs. worth of experience and integrity. 

  • Experienced Design and Estimate Commercial Security, CCTV, Card Access and Fire systems.
  • The position directly supports Safeguard’s sales and installation staff.
  • Position is primarily office based with periodic job-site visits accompanying salespeople.
  • Nicet Level 3-4 certified and CAD skills a plus.
  • Blueprint understanding a must.
  • Must be proficient in Excel. 
  • Location Scottsdale,AZ

#SAFE

Apply Today

Smart Home Director, Customer Experience

Scottsdale, Arizona

Job Profile Summary:

AAA recently acquired SAFE Security, the 11th largest smart home security company in the United States, with the vision to become the most trusted brand in this industry.  With your help, we aspire to provide the same peace of mind at home as we have provided on the roads for the last 100 years.

Reporting directly to the Vice President, Central Operations this senior operations leader will scale and lead our future super center hub in Arizona which will support our customers across the United States, Canada and Puerto Rico. This leader will set the customer experience strategic direction, optimize the operation and lead the execution of a hyper-growth, industry transforming value proposition.

Job Description Essential Functions:

  • Crafts strategy to deliver world class service quality, maximize enterprise growth and Member value creation.
  • Fully owns Customer Experience P&L and leads the development of central operational functions including customer/ Member service and processing / business support.
  • Owns the Customer Experience P&L and all KPI metrics, team / function development and operations transformation strategies to support broader business objectives.
  • Effectively manages multiple internal and external partner relationships and works effectively with creating a world-class service delivery infrastructure.
  • Leads annual department planning process. Aligns resources and funding to achieve targets.
  • Develops staff to achieve best in class performance and maximizes consumer value creation.

Knowledge / Skills Abilities:

  • Skilled at managing / building consumer experience creating functions
  • Superior knowledge of sales or service operations, customer service and processing / business support functions.
  • Strategic mindset. Can easily translate overall business strategy into effective customer experience actions and define direction for large teams that deliver exponential growth.
  • Strong customer experience orientation with the ability to develop centralized operations strategies rooted in experience delivery.
  • Strong leadership ability. Able to influence and energize others to drive change. Ability to develop high-performing engaged teams.
  • Senior level financial and business acumen. Effective at identifying and driving business enhancements to maximize value and objectives.
  • Strong written and verbal communication skills to communicate effectively at all levels across the enterprise.

Education & Experience:

  • Bachelor degree in related area or an equivalent combination of education and experience
  • MBA Preferred
  • 6+ years of experience in fast paced operations (e.g., retail, call center, etc.)
  • 7+ years in management role
  • Demonstrated success hiring, managing and developing large & diverse high-performing teams

Competency:

  • Strategic Mindset – Expert
  • Change Leadership – Distinguished
  • Business and Financial Acumen – Expert
  • Vision - Distinguished
  • Interpersonal Savvy – Distinguished
  • Priority Setting – Expert
  • Quality Orientation – Expert
  • Problem Solving – Expert
  • Disciplined Operating Practices – Distinguished
  • Executive Presence – Expert
  • Values Based (Honesty, Integrity, Teamwork Service) - Distinguished

#SAFE

Apply Today

Cyber Security Vulnerability Engineer

Walnut Creek, California

CYBER SECURITY VULNERABILITY ENGINEER

AAA…we're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service. We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.  We're community minded, and celebrate the growth, development and successes of our diverse Team Members.  Whether you’re just starting your journey or looking to grow your career, we’ll support you every step of the way.

Why Work for us:

  • Impact. Play a key role in innovating the future of auto repair while reinventing AAA and the value propositions we deliver to over 6 Million Members.
  • Development. Our team is designed to grow business and business leaders. We intend for you to demonstrate your capabilities and leadership skills and earn rapid advancement.
  • Recognition. We offer a competitive total compensation package including salary, performance bonus, benefits, and 401(k) company match and discretionary contributions.
  • Lifestyle. We do honorable work, and we practice our values: humility, integrity, teamwork, and service.

This position conducts assessments of threats and tracks AAA vulnerabilities; determines deviations from acceptable configurations, enterprise or local policy; assesses the level of risk; and develops and/or recommends appropriate mitigation countermeasures in operational and nonoperational situations. 

A Cybersecurity Vulnerability Engineer will perform penetration tests following a systematic process to assess the ability of systems to withstand sophisticated adversaries who have knowledge of the AAA architecture and systems.  This includes exploitation of configurations and pathways and interactions between systems that mimics the techniques employed by advanced adversaries.  Your efforts will measure the effectiveness of our defense-in-depth architecture against known vulnerabilities.

Essential Functions

  • Conduct penetration testing and vulnerability assessment scans, exposing security vulnerabilities and risks, and recommending solutions to mitigate such vulnerabilities.
  • Track public and privately released vulnerabilities and assist in the mitigation process including identification, criticality evaluation, remediation, planning, communications, and resolution.
  • Conduct security assessments of across the environment from locally hosted servers to cloud hosted web-based applications.
  • Work with the HUNT team to search for evidence of compromise.
  • Work with the team for Incident Response.

Knowledge and Skills

  • Knowledge of secure configuration and hardening of systems.
  • Ability to interpret, prioritize, and incorporate vulnerability scans results into remediation actions and tracking those actions through to completion.
  • Ability to code custom tools or scripts to enumerate or exploit systems is a plus.
  • Understanding of the risks associated with penetration testing and vulnerability scanning.
  • Candidate must be knowledgeable about likely attack vectors and adversary techniques.
  • Excellent problem solving, critical thinking, and analytical skills - ability to de-construct problems, figure out how things work, and propose countermeasures.
  • Candidate must also have the ability to effectively communicate risks and advise on the implementation of security protections

Education and Experience

  • Bachelor’s degree or equivalent experience in cyber security or a challenging field of study.
  • Advanced degree and/or advanced raining is a plus.
  • Experience developing and administering am enterprise vulnerability management program.
  • Experience in penetration testing of internal and external assets including (but not limited to) networks and servers, web applications, and physical structures.

#corporate

Apply Today

Automotive Tech I

San Rafael, California

Essential Functions

Performs routine vehicle inspections, oil changes, other fluids services
(brake fluid, coolant, transmission, etc.), flat tire repair, tire
dismounting/mounting/balancing and other maintenance-related services.
Interprets and completes work orders and related documentation assigned
by shop manager. Documents include, but are not limited to, parts
requisitions, diagnostics reports, inspection forms and recommendations.
Assists other technicians as assigned.
Maintains clean and orderly work area. Returns shop supplied equipment
to proper locations, ready for other technicians to use.

Knowledge, Skills and Abilities

High School diploma or equivalent certification or experience.
Automotive trade school certification or equivalent experience
0 – 2 years experience in inspecting and repairing cars and light trucks

Education, Work Experience,  Licenses & Certifications

High school diploma or equivalent
Automotive trade school certification or equivalent experience
0 – 2 years Experience in inspecting and repairing cars and light trucks
ASE certification or equivalent knowledge in areas of repair responsibility
California Smog License 

Competencies

Organizing (Learning)
Time Management (Learning)
Independence (Learning)
Quality Orientation (Learning)
Judgment (Learning)
Cooperation (Collaboration) (Learning)

Apply Today

Travel Sales Counselor

Ukiah, California

As a AAA Travel Counselor, you will be responsible for providing exceptional travel sales and support
experiences to our Members. Counselor must be self-sufficient and self-motivated in order to succeed and
should possess world-wide travel knowledge while being able to work with high level of accuracy. Travel
Counselors act as consultants, tailoring our AAA products and services to create unique and memorable
vacation experiences. Products/Services Handled: Full Service International Cruise & Tour bookings; Air,
Hotel, Car, & Rail ticketing; and all related Member Servicing (primary) - Membership Sales & Servicing

Essential Functions

• Sells International & Domestic vacation packages, cruises, tours, hotel, car rental, rail and air travel

• Owns the relationship with the member from beginning to end of each travel related transaction

• Researches, evaluates and compares appropriate AAA Travel Partner packages to match up with member needs for  the purpose of “delivering exceptional member experiences” in every transaction

• Stays current with world events and latest travel industry developments and trends, and provides

relevant information to members

• Processes and interprets travel documents for members purchasing travel products with AAA and inform them of governmental requirements

• Investigates and responds to travel-related member questions/complaints, and recommends solutions

• Initiates contact with members and past customers to prospect for new business and encourages repeat business

• Maintains minimum production goals in the following areas: Travel sales, sales of Travel Partner and proprietary products (i.e. Sojourns, AAA Vacations)

• Cross-sells products and services (e.g., insurance (P&C, Life), new membership accounts, etc.)

Knowledge/Skills/Abilities

• Ability to clearly communicate (verbal and written) in English

• Basic computer (e.g., Microsoft Word, Outlook, etc.) and industry specific applications (e.g., Galileo, VAX, etc.) and telephone skills

• GDS experience required (Apollo/Galileo/Travelport)

• Detailed knowledge of travel products

• Knowledge of worldwide geography, the ability to read and interpret maps and brochures

• Strong consultative selling skills with the ability to listen to members’ needs

• Ability to identify customer needs and recommend solutions

• Self-motivated sales drive and documented sales success

• Application of good judgment and decision making

• Ability to work efficiently both independently and as part of a team

• Bilingual communication skills are a plus

Education & Experience / Licenses & Certification

• High school diploma or equivalent

• 2 years of recent experience selling international and domestic travel services (preferred)

• Travel Institute certification as “CTA, CTC, or CTIE” (preferred)

Work Environment/Physical Requirements

Works in an office environment sitting at a desk, table or computer workstation for extended periods of time.  May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 70-80 percent of the time spent on the job involves the use of a personal computer.

Competency

Customer Centricity (Proficient)

Adaptive Learning (Proficient)

Interpersonal Savvy (Expert) Listening (Expert)

Dealing with Ambiguity (Intermediate)

Cooperation/Collaboration (Intermediate)

Apply Today

Insurance Sales Agent

Auburn, California

We're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service. We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members. We're community minded, and celebrate the growth, development and successes of our diverse Team Members. 

Whether you’re just starting your journey or looking to grow your career, we’ll support you every step of the way.

AAA is known for providing exceptional products, service and experiences to our members. Our Insurance Agents are key members of AAA NCNU, providing exceptional, knowledgeable insurance service.  Whether you are an experienced sales professional, or an experienced insurance Agent, AAA NCNU will invest in your success by providing you with unparalleled training and support.

Why work for us?

  • Licensing Assistance If unlicensed, AAA NCNU will reimburse the costs of licensure

  • Training You’ll attend a thorough, comprehensive, three week training program in our Walnut Creek headquarters

  • No Overhead Costs W-2 structure with dedicated space in a AAA NCNU branch

  • Compensation Non recoverable draw hourly compensation or lucrative, uncapped bonus plan with first year production incentives

  • Benefits Access to Medical, Dental, Vision, wellness program and more!

  • 401k Matching$1 for $1 company match up to 6% of pay

  • Annual Incentive PlanEligibility to participate in AAA NCNU annual bonus plan

  • Paid Time OffAccrual of 17 PTO days per year, nine holidays annually and 24 hours per year earmarked for volunteer activities

  • Collaborative Environment AAA will value your contribution to providing exceptional service to our members

Insurance Agent Responsibilities

  • Uses sales techniques and product knowledge to identify customer-specific needs to generate new sales, retain existing insured’s and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.

  • Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Associate’s manager.

  • Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.

  • Consistently provides all Members with a sales and service experience that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.

  • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.

  • Responds to customer inquiries and requests relating to insurance products and membership.

  • Researches and resolves customer service issues. Often assists the insured in initiating the first notice of loss on claims.

Education & Experience/Licenses & Certification

  • High school diploma or GED required. Bachelor's degree in relevant field preferred.

  • 2 to 4 years of sales experience required. Insurance industry work experience preferred.

  • Currently possesses, or has the ability to acquire the active and unrestricted state issued license(s) required to place property and casualty insurance and Life Insurance. Active required license(s) preferred.

**Please note that you will be asked to complete a candidate assessment following your application, via email. Your application will not be considered until the assessment has been completed.**

We’ll value your skills and experience. We’re building a performance organization with heart and developing a pipeline of tomorrow’s leaders. Your work will be enhanced with training opportunities, a mentoring program and our Promote-from-within philosophy. We celebrate our diversity and leverage the power of many minds.  

#IASales 

Apply Today

Life Insurance Agent

Vallejo, California

We're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service. We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members. We're community minded, and celebrate the growth, development and successes of our diverse Team Members.

Essential Functions

  • Maximizes life insurance market penetration with current members and property/casualty insureds and stays vigilant for new sales opportunities. Maintains high quality production and persistent standards to assure profitable growth.  Identifies and develops sales opportunities within the community. Follows company approved sales process in the completion of required financial, activity and sales reporting.

  • Provides life sales support and training on lead development and identification for the frontline employees, Insurance Sales Agents (P/C) and other staff who come in contact with members/ insureds.  Establishes and maintains strong working relationships with front line employees, Sales Agents and the branch management team. Notifies Agents in a timely manner of result with referred lead. Provides leads from life insureds and other calls to Sales Agents for other products/services, i.e., membership, auto/homeowners and travel insurance.

  • Stays well-informed of changes and developments in policy and/or external practices. Attends meetings to obtain information, provide input, keep lines of communication open, stay updated and offer sales ideas when appropriate.  Keeps current in industry; maintains continuing education for licensure.

  • Develops annual business plan with input and involvement from the Life Sales Manager to meet goals and determine responsibilities, including new business life sales, quality standards, as well as building outstanding customer relationships. Reviews plan objectives and reassesses strategies to align performance relative to annual sales goals.

  • Ensures compliance with NCNU and AAA Life and regulations, as well as external regulations

Knowledge/Skills/Abilities

  • Strong interpersonal, presentation and communication skills needed to interact with staff, members and insureds effectively

  • Ability to cultivate relationships with peers and staff; educates staff to make referrals to Life Insurance

Agents

  • Computer skills in basic software applications, and navigating business applications specific to life insurance

  • Demonstrated skills in selling life insurance and annuities; Skills to develop, track and effectively follow up on leads (preferred)

  • Strong knowledge in sales techniques, life product line illustrations, features and benefits (preferred)

  • Demonstrated skills in prospecting and lead generation abilities (preferred)

  • Bilingual communication skills (preferred)

Education & Experience / Licenses & Certification

  • High School Diploma or GED

  • Valid Automobile Operator's License

  • Active State Resident Life Insurance License

  • Bachelor's degree in a related area or an equivalent combination of education and experience

  • (preferred)

  • 1+ years experience in Life Insurance and/or Annuity Sales (preferred)

  • CLU, ChFC and/or LUTCF Designations (preferred)

Work Environment/Physical Requirements

Works in an office environment sitting at a desk, table or computer workstation for extended periods of time.  May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

 

#LifeSales 

Apply Today

VP, Business Insights & Analytics

Walnut Creek, California

At AAA all Team Members can make their mark: over every mile and at every moment, we pride ourselves at helping our Members outsmart life’s obstacles. We are a not-for-profit, membership-based organization that has served our now six million Members for over a century through our legendary roadside assistance, award-winning insurance products, free travel planning, and new innovations. If you're looking for a career with purpose, join us. 

Why Work for us:

  • Impact. Play a key role in reinventing AAA and the value propositions we deliver to over six million Members.
  • Development. Our team is designed to grow business and business leaders. We intend for you to demonstrate your capabilities and leadership skills and earn rapid advancement.
  • Recognition. We offer a competitive total compensation package including salary, performance bonus, benefits, and 401(k) company match and discretionary contributions.
  • Lifestyle. We do honorable work, and we practice our values: Humility, Integrity, Teamwork, and Service.

As the Business Insights & Analytics leader, you will be responsible for leading and developing a team of 30. This role is fundamental in defining our path forward by bringing forth a deep understanding about Members, Prospects and Competitors.  This role will partner across the organization to optimize business performance through value-add analytics and insights.

The ideal candidate will have prior Marketing and P&L experience plus deep expertise in analytics and insights. The role requires a strong leader with a proven track record  working cross-functionally with IT, Sales, Marketing Product Teams, and Finance. This leader is also committed to developing talent in order to attract and retain high energy, positive Team Members who want to serve our Members and grow our club. 

This role will be responsible for 5 key disciplines:

  • Marketing Research & Insights
  • Member Listening Framework 
  • Modeling & Analytics 
  • Database production (creation of lists for customer journey campaigns).
  • Data quality and governance

The VP Business Insights & Analytics will formalize how the company leverages insights & analytics:

  • You will define and lead the execution of the Insights & Analytics roadmap to enable MWG’s vision and lead the delivery of data-informed marketing programs, product strategy, Member experience standards, and actionable insights across MWG
  • Be a thought leader and trusted advisor across Marketing, Sales, Road Service and A3 to empower the most critical decisions with data and lead the data-informed culture at MWG
  • Coach Insights & Analytics team: Oversee the design, execution, analysis and socializing of implications and recommendations of your team’s projects. Ensure internal clients are delighted with your team’s services and partnership
  • Innovate research solutions (methodology, analysis, presentation) to suit the business need
  • Systematize studies and reporting where it is appropriate
  • 360degree visibility (every function of the business, Member and Member perceptions and needs, and the competitive landscape,) will give you a uniquely holistic perspective.
  • Recruit, mentor, and retain a world-class analytics and insights team of “thinkers & doers” (Strategy & Growth).
  • Lead a team culture of critical thinking, creativity, innovation, experimentation, diversity, and inclusivity that aligns with MWG’s core values and enriches the impact, careers, and learning opportunities across the team.
  • Constantly learn, have a clear pulse on innovation across the enterprise, data science, and analytics communities

Knowledge/Skills/Abilities

  • Insights & Analytics, Marketing, and Financial acumen
  • Master in cross-functional collaboration
  • Management of vendors and agencies
  • Comprehension of research methodologies, approaches and frameworks
  • Knowledge and experience with analytics and survey tools
  • Strategic problem solver who simplifies problems to their core elements and finds creative solutions.
  • Visionary leader with proven ability to drive for timely results
  • Proven ability to achieve results through their team while motivating and developing future leaders

Required Skills

  • 10+ years experience in a combination of Consumer Insights experience, product management, consulting, product analytics, data-science or an equivalent field.
  • BA/BS required, MBA preferred
  • CPG experience
  • Expert communicator in written and verbal form; ability to work well with executives, technologists, and able to lead and influence across all levels of the organization.
  • Proven experience thinking out-of-the-box and solving tough strategic problems.
  • Strong data manipulation, product analytics, and statistical analysis (e.g. multivariate hypothesis testing, experimentation, regressions, etc.) skills.
  • Strong visualization skills and experience with visualization (e.g. Looker, Tableau, Einstein Analytics) and product analytics tools.
Apply Today

Manager, Sales & Service

Clearfield, Utah

This position is responsible for managing the overall growth, development, profitability, and member satisfaction of one or more DSU teams. This position manages all operational activities including performance management, lead distribution, staffing (recruiting and forecasting pipeline) and sales recognition. This position is directly responsible for all employees within assigned team(s). Develops strategy and tactics to optimize team performance in sales and service quality. Contributes to organizational goal of positioning AAA Membership, Insurance and Travel products as market leaders.

Essential Functions

  • Accountable for delivery of revenue and profitability through DSU team(s) P&L management.
  • Responsible for the sale of all AAA products (Membership, P&C Insurance and Travel).
  • Tracks and analyzes all sales metrics to optimize distribution strategy of all lead sources.
  • Determines distribution strategy, associated staffing and support requirements to execute business plans and realize opportunities. Takes action to support the resolution of issues and creation of solutions within business segments. Leads the development, implementation and delivery of a strategy and associated business plans.
  • Forecasts staffing needs and maintains staffing pipeline through active recruiting.
  • Conducts performance evaluation, implements sales actions plans/coaching, and performance management activities for employees.
  • Provides active, engaged leadership through behavioral coaching and mentoring. Creates an engaging work environment that encourages feedback on local work processes, competitive threats and the member experience.
  • Responsible for leadership and talent development.
  • Ensures compliance with AAA policies, procedures, standards and regulations.
  • Provides feedback to assist in competitive positioning of AAA products and services (e.g., products, pricing, distribution approaches).

Knowledge/Skills/Abilities

  • Proven effective leadership.
  • Strong business acumen skills
  • Demonstrated consistent record of meeting or exceeding sales goals.
  • Strong written and verbal communication skills.
  • Strong problem-solving, quantitative and analytical skills with a proven ability to make data-driven decisions
  • P&L accountability and/or progressively responsible revenue/expense accountability (preferred)
  • Bi-lingual communication skills (Preferred)
  • In-depth knowledge of Membership, Insurance, Travel, Retail or Financial Services organization(s) (Preferred)
  • Strong computer skills, including proficiency with MS Office applications (Word, Excel, PowerPoint, Outlook)
  • Knowledge of AAA products and systems (Preferred)

Education & Experience / Licenses & Certification

  • Sales and/or service experience
  • Supervisory experience in travel, retail sales, insurance or service industry. Comparable experience in a management capacity may also be considered. (Preferred)
  • Property and Casualty License (Preferred)
  • Bachelor’s Degree Preferred
  • High School Diploma or GED
  • Valid Driver's License

Work Environment/Physical Requirements

  • Entire work time is conducted in an office setting
  • Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.
  • Must be able to understand and follow complex instructions

Competency

  • Communication, Oral - Ability to communicate effectively with others using the spoken word
  • Communication, Written - Ability to communicate in writing clearly and concisely
  • Customer Oriented - Ability to take care of the customers' needs while following company procedures
  • Interpersonal - Ability to get along well with a variety of personalities and individuals
  • Energetic - Ability to work at a sustained pace and produce quality work
  • Reliability - The trait of being dependable and trustworthy
  • Management Skills - Ability to effectively lead others
Apply Today

Part - Time Member Experience Associate

Pinole, California

We're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service.

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. 

We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
 

Essential Functions

  • Exhibits AAA guiding principles and core values

  • Performs routine sales, service and operational functions for AAA Members including; DMV, cashiering, auto travel, notary and insurance sales support, with expectations for maintaining required standards, policies and procedures

  • Understands and actively promotes products and services to achieve individual goals in support of meeting organization goals and objectives 

  • Overcomes obstacles that create barriers to Team Member or branch efforts

  • Identifies process improvement opportunities and proposes solutions

  • Acts as an agent for change while promoting AAA’s guiding principles and core values

Knowledge/Skills/Abilities

  • Demonstrates sales and service skills. Able to effectively interact, face-to-face, with new, prospective and existing Members.

  • Accuracy and comfort handling money, making change, balancing cash drawer.

  • Good computer skills, proficient in both reading and basic arithmetic.

  • Good written and verbal communication skills in person and over the phone.

  • Ability to multitask in response to requests, requirements and Member/Team Member expectations. Ability to accept feedback and correct course as necessary.

Education & Experience / Licenses & Certification

  • High school diploma or GED required

  • Two years sales or customer service experience

  • Experience working with sales and service standards and goals

  • Current  & valid Driver's License with clean history may be required

  • Bonding and fingerprinting may be required

  • P&C Licensing within the first 60 days is required

  • Must have Saturday availability to work full 8 hour shifts.

Work Environment/Physical Requirements

Works in a variety of office environments where standing, walking or sitting at a desk, table or computer workstation may be required for extended periods of time. May travel by car, plane or other form of transportation to attend business meetings or conferences. May be required to work in one or more locations in a defined service area. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.


 

#MEA Sales 

Apply Today

Managing Editor

Walnut Creek, California

MANAGING EDITOR ~ Digital Content Marketing Team

AAA…we're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service. We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.  We're community minded, and celebrate the growth, development and successes of our diverse Team Members.  Whether you’re just starting your journey or looking to grow your career, we’ll support you every step of the way.

Why Work for us:

  • Impact. Play a key role in innovating the future of auto repair while reinventing AAA and the value propositions we deliver to over 6 Million Members.
  • Development. Our team is designed to grow business and business leaders. We intend for you to demonstrate your capabilities and leadership skills and earn rapid advancement.
  • Recognition. We offer a competitive total compensation package including salary, performance bonus, benefits, and 401(k) company match and discretionary contributions.
  • Lifestyle. We do honorable work, and we practice our values: humility, integrity, teamwork, and service.

This position requires you to be an expert in project/task management, marrying your strengths in project management with your deep background in content workflows (particularly when it comes to the development of a magazine in both print and digital).  Think ‘traffic/production cop meets editorial shepherd’ as the keen ability to keep the editorial team and their projects on-track and moving towards deadline.

In this role you’ll have responsibilities directly related to Via Magazine, our Club’s print and digital publication whose content is leveraged and published across a variety of touch points (printed magazine, digital magazine, and select pages on our AAA.com website). Additionally, those content responsibilities will move beyond Via-branded content to other Club-related communications (CMO emails, Member direct mail, etc.).

Helping to manage the production of our offline and online content, while taking the lead of our quality-control process, is pivotal to the role.  Having some copy-writing and copy-editing skills would round out the requirements.

Essential Functions:

  • Production:  Set and oversee schedules for all branded content, from management to publication, including setting deadlines, creating production schedules, and ensuring on-time delivery.  You’ll map each print and digital edition of Via Magazine, track regional customization, ship proofs, and oversee all corrections to content (images and copy).
  • Quality Control:  Recruit and manage freelance fact-checkers, copy writers/editors, and proof-readers, ensuring that all content aligns with Via and AAA-brand style guides and standards.  This position takes on primary responsibility for final quality control of our published content.  Reviews final proofs and match-prints.  Juggles multiple projects and priorities, meeting all deadlines and managing expenses to meet budgets.
  • Editing:  Help conceive, assign, and edit feature stories as well as on-going department news, in collaboration with the chief editor/publisher.  Review all incoming articles and proofs, and recommend improvements for the writer/editor.  Edits content for usefulness, clarity, accuracy, and fairness; packages stories and information in a way that drives reader engagement and online traffic and stickiness; and production-edits stories to fit in layout and meet production standards.  Provides wise and confident top editing for colleagues, ensuring that stories and display copy receives the necessary line editing
  • Writing:  Help write photo captions, coverlines, table of content blurbs, and other copy as needed.  Writes compelling headlines, decks, captions, cover blurbs, and other display copy.
  • Digital Production:  Collaborate with lead members of the Digital Content Marketing team on best practices related to print-to-web production/publishing processes.  Assist with the tracking of vanity URLs, establish and monitor cross-linked content engagement, and produce/proofread social media content posts.
  • Billing & Budgeting:  Responsible for managing the QA/QC budget and related vendor billing.
  • Member-Facing Communications:  Review and respond to AAA Member emails, in collaboration with key internal leads (including the Director of Digital Content Marketing, Director of Community Impact, and the Chief Editor of Via).
  • Content Consulting:  Consult with travel marketing partners and other media-/content-focused professionals to help shape story ideas.  Research such storylines, search for and develop ideas, and help assign writing to internal/external resources.  Work across functional lines on collaborative efforts with colleagues in our AAA club, other AAA clubs, and wide network of freelance contributors.

Knowledge/Skills/Abilities:

  • Expert knowledge of all aspects of content development for purposes of developing, producing, and publishing a print (paper) and digital magazine.
  • Superb organizational skills, editing and writing skills, with strong planning, problem-solving, and project management skills to successfully shepherd complex projects to completion.
  • Excellent command of the English language and the ability to express oneself clearly and articulately in writing, in person, in formal presentations, and over the phone.
  • Ability to articulate criticism – clearly and diplomatically – of other people’s work, using strong interpersonal skills and the ability to interact with colleagues and others in a professional and tactful manner.
  • Comprehensive understanding of strong, effective offline and online content creation, design, and publishing.

Education & Experience:

  • Bachelor's degree in communications, business, or related field (or an equivalent combination of education and experience in the content creation/production industry)
  • At least 10 years of directly-relevant marketing communications and/or editorial publishing work experience post-college, with the most recent 3 – 5 years being hands-on with offline magazine and/or online publishing as a senior/managing editor

Apply Today

Member Experience Team Leader

Sonora, California

At AAA our branches are where we make good on our promises. A successful Team Lead has a highly developed understanding of how to utilize all branch resources to deliver outstanding Member experiences and foster a team culture of performance excellence with heart. This career level position is responsible for supervising the operational and sales functions of Team Members with minimal supervision, including branch operations, individual Team Member development, and the planning and execution of sales and marketing strategy.

Essential Functions:

  • Supports the recruiting, training, onboarding and scheduling of Branch Team Members
  • Supports Team Member goal setting, Team performance feedback, training, evaluation and performance documentation.
  • Drives for results through direct sales and supervision of assigned branch to achieve assigned goals
  • Pulls and distributes sales reports for tracking and performance measurement
  • Assumes responsibility of the branch in absence of manager
  • Ensures compliance with AAA policies, procedures, standards and regulations
  • Coordinates scheduling of facility requests within assigned budgets for the branch, including but not limited to: security, office supply, and building maintenance

Knowledge/Skills/Abilities:

  • Excellent written and verbal communication skills
  • Demonstrated track record of successful business decision making, planning, and problem solving
  • Highly developed leadership skills, quantitative and analytical skills with a proven ability to make data-driven decisions
  • Strong change management skills and the ability to operate in an environment of ambiguity
  • Broad knowledge of Property & Casualty insurance, membership sales and service,  and branch operations including industry trends, key drivers of business revenue
  • Outstanding sales and Member service skills and the ability to transfer these skills to others
  • Strong computer skills, including proficiency with the Google Apps Suite  (Sheets, Docs, Drive, Slides)

Experience & Licenses/Certifications:

  • Minimum 2-3 years of Supervisory experience in Travel Sales, DMV Services, Insurance Sales or the retail/service industries required.
  • Demonstrated experience exceeding individual goals while driving others to exceed goals required.
  • Valid Driver's License may be required.
  • P&C Licensing required.

Work Environment/Physical Requirements:

Works in an office environment sitting at a desk, table or computer workstation for extended periods of time. May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

Apply Today

Director, Acquisitions & Venture Capital A3

Berkeley, California

Located in Downtown Berkeley, A3Ventures is the innovation lab and capital investment engine of AAA. We anticipate needs and shape innovations to help people make sense of our rapidly changing world.

The Director, Acquisitions and Venture Capital will manage A3V’s corporate venture capital group daily efforts as it develops an understanding of emerging technologies and business models.  This individual will lead research initiatives, manage diligence, and negotiate potential investments and partnerships with companies. To do this, she/he will work with startups, accelerators, entrepreneurs, as well as AAA’s internal strategy teams to help identify market opportunities and source opportunities that align with AAA’s strategic interests and investment themes.  Additionally, he/she will identify M&A opportunities that align with A3V’s areas of interest.  In this role, the candidate will manage a small team of highly talented analysts and associates.

Essential Functions

  • Lead a team of talented associates and analysts to refining A3V’s corporate venture capital strategic focus areas 
  • Manage the creation of market landscapes and research documents analyzing emerging technology areas and market opportunities
  • Develop investment thesis based on market landscapes and AAA’s competitive advantages
  • Source opportunities through a proven network while furthering AAAs standing in the VC ecosystem
  • Oversee due diligence on M&A and investment deals, coordinating with entrepreneurs, other investors, and AAA stakeholders
  • Generate investment memos and related materials for the AAA innovation council
  • Make recommendations for investments, partnerships and acquisitions to venture leads and executive team
  • Manage relationships with portfolio companies, including strategic engagements that may result in pilots, proofs of concept, or commercial deals
  • Network with startup companies resulting in venture deal-flow sourcing
  • Own and lead a portfolio of projects related to the CVC strategy, deal sourcing, and investment evaluation
  • Provide oversight and corporate governance of investments, attend board meetings

Knowledge and Skills

  • Proven ability to think strategically about products, markets, competitive landscapes
  • Functional expert in technology, mobility, or connected home
  • Proven ability to work independently, while managing multiple projects, often under tight deadlines
  • Ability to present and defend recommendations to senior leadership
  • Excellent written, verbal and interpersonal communication skills, including the ability to succinctly distill a large quantity of information and analysis for executive consumption
  • Team player possessing a strong drive to achieve results
  • Manage, motivate and coach a team

Supervisory Responsibilities

  • Manage A3V Venture Capital Analysts and Associates responsible for; conducting research, developing investment theses, sourcing deals, conducting diligence, and managing ongoing relationships with portfolio companies
  • Manage contractors, consultants or other specialized temporary staff on specific engagements
  • Lead  VC department recruiting including managing  interns or other temporary staff

Education and Experience

  • MBA from a top-tier university
  • BA/BS from an accredited University
  • 7-10 years of experience 
  • Track record of deal sourcing and investing; proven network in VC ecosystem

    Why Join Us?

    • Impact. Leverage the best of an established 115 year-old not-for-profit combined with start-up speed and agility to create real and meaningful impact.
    • Recognition. We offer a competitive total compensation package including base salary, annual performance bonuses, benefits, and 401(k) Company match with additional discretionary contribution potential.
    • Lifestyle. We do honorable work, and we practice our values: humility, integrity, teamwork, and service. You’ll have the security of a larger organization but you’ll move at startup speed.
    Apply Today

    Automotive Service Technician I

    Roseville, California

    We work hard to create an environment where you can thrive and where you use your skills and talents to help us deliver legendary Member service. You’ll help have a positive impact on the diverse communities we serve, too.

    Why AAA?

    Competitive hourly pay with an annual incentive

    Exceptional benefits within 30 days of hire, to include 401k matching

    15 Paid Days off and no Sunday work hours

    Tuition reimbursement for receiving additional ASE certifications

    A free AAA Membership and numerous employee discounts

    What You’ll Do.

    Perform oil changes and lubrication services to automobiles

    Perform tire repairs and installation services to automobiles

    Perform any other minor repairs to automobiles as assigned by a Lead Tech or service

    writer, according his/her abilities

    Gain on the job experience in all areas of automotive repair and strive to obtain ASE

    Certifications.

    Transporting members in company van to work or home

    Picking up parts as needed

    Assist upper level technicians as needed and for experience

    Keep his/her work area clean and safe

    Various miscellaneous duties as assigned by Lead Tech or management

    What You Have.

    Automotive Repair Knowledge – Minimum 1 year automotive tire, lube, or general

    repair experience or six  months of auto trade school or other formalized training program.

    Must be able to understand and meet customers’ needs and expectations. 

    Must use good interpersonal skills in solving customers’ problems and build positive relationships with them.

    Must be able to communicate with others in a clear, understandable manner.

    Must be able to analyze information, identify alternatives, and make sound, logical decisions. Must maximize utilization of available resources.

    Must be able to build smooth, cooperative working relationships, assisting other team members when possible.

    Must be able to perform multiple tasks and use time efficiently. Must be able to deal

    with negative emotions from others, displaying a positive, caring attitude on each interaction.

    Must be able to adapt to change and be flexible in adjusting approach to meet the

    needs of different situations.  Must be able to rotate among job functions as needed.

    What You’ve Done.

    High School Diploma or GED required.

    Minimum 1 year automotive tire, lube, or general repair experience or six months of auto trade school or other formalized training program.

    Must obtain ASE G1 certification within 6 months of hire

    #auto

    Apply Today

    Cyber Security Lead (PCI, Application, and Cloud Security)

    Walnut Creek, California

    CYBER SECURITY LEAD

    AAA…we're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service. We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.  We're community minded, and celebrate the growth, development and successes of our diverse Team Members.  Whether you’re just starting your journey or looking to grow your career, we’ll support you every step of the way.

    Why Work for us:

    • Impact. Play a key role in innovating the future of auto repair while reinventing AAA and the value propositions we deliver to over 5.9M Members.
    • Development. Our team is designed to grow business and business leaders. We intend for you to demonstrate your capabilities and leadership skills and earn rapid advancement.
    • Recognition. We offer a competitive total compensation package including salary, performance bonus, benefits, and 401(k) company match and discretionary contributions.
    • Lifestyle. We do honorable work, and we practice our values: humility, integrity, teamwork, and service.

    The Security lead is responsible for ensuring adherence to the Club’s information security strategy, programs and best practices. This is a highly visible hands-on position responsible for identifying and mitigating security risks across functions such as Corporate, Operations, ERS and Information Services.  This individual is the resident security expert, and will security initiatives focused on PCI, Application, and Cloud security.

    Essential Functions

    • Direct the areas of identity & access management, infrastructure security operations, security monitoring & reporting, application & data protection, compliance, business  continuity planning and disaster recovery.
    • Oversee all aspects of enterprise information technology security
    • Identify security risks and develop solutions to eliminate or minimize them
    • Maintain security policies and procedures
    • Lead the corporate technology security incident response process
    • Drive successful enforcement of security policies and procedures
    • Manage security and operational assessments
    • Manage remediation of any findings from internal or external assessments
    • Lead implementation of security initiatives and projects
    • Work with business units to design, implement and maintain business continuity and disaster recovery programs
    • Implement and supervise corporate security awareness programs and required training for employees
    • Maintain up-to-date knowledge of the IT security industry including awareness of new or revised security solutions, improved security processes and the development of new attacks and threat vectors.
    • Select and acquire additional security solutions or enhancements to existing security solutions to improve overall enterprise security as per the enterprise’s existing procurement processes.
    • Oversee the deployment, integration and initial configuration of all new security solutions and of any enhancements to existing security solutions in accordance with standard best operating procedures generically and the enterprise’s security documents specifically.
    • Ensure the confidentiality, integrity and availability of the data residing on or transmitted to/from/ through enterprise workstations, servers and other systems and in databases and other data repositories.
    • Ensure the enforcement of enterprise security documents.
    • Supervise all investigations into problematic activity and provide on-going communication with senior management.
    • Supervise the design and execution of vulnerability assessments, penetration tests and security audits.
    • Perform regular security awareness training for all employees to ensure consistently high levels of compliance with enterprise security documents.
    • Engage in ongoing communications with peers in Information Services as well as the various business groups to ensure enterprise wide understanding of security goals, to solicit feedback and to foster co-operation.

    Knowledge/Skills/Abilities

    • Extensive experience in enterprise security architecture design.
    • Extensive experience in enterprise security document creation.
    • Experience in designing and delivering employee security awareness training.
    • Experience in developing Business Continuity Plans and Disaster Recovery Plans.
    • Proven ability to lead complex initiatives in a matrix management paradigm.
    • Issue/problem management and resolution skills, advanced time management, planning and multitasking aptitude.
    • Strong understanding and experience with privacy and regulatory compliance including information security enterprise risk assessments, PCI remediation, data protection and strategy.
    • Strong leadership, communications and presentation skills with the ability to clearly communicate status to senior management team
    • Hands on MS Office and related productivity and communication tools
    • Deep understanding and thought leadership in managed hosting services, IaaS and PaaS and the Cloud infrastructure and platform offering, structure and technologies.
    • Experience successfully establishing secure IT operations and/or applications, experience working in an XaaS providers is helpful. Cloud provider experience coupled with data center experience (hybrid ops) is an ideal mix of background
    • Must have experience in developing and creating policies in support of compliance initiatives with excellent knowledge of Sarbanes-Oxley requirements, Payment Card Industry Standards, Health Insurance Portability and Accountability Act, internal IT Audit Standards and Risk Management.
    • Solid Project Management skills
    • Excellent communications and interpersonal skills
    • Vendor management skill

    Education & Experience / Licenses & Certification

    • College diploma or university degree in the field of computer science and/or 15 years equivalent work experience.
    • 10+ years successful career experience in progressively more responsible information systems and technology including at least 5+ years in IT security leadership and/or management roles
    • One or more of the following certifications:
    • PCI Professional (PCIP)
    • PCI Internal Security Assessor (ISA)
    • Certified Secure Software Lifecycle Professional
    • (ISC)2 CISSP

    #CORPORATE

    Apply Today

    Outside Insurance Sales Agent

    Tucson, Arizona

    We're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service. We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members. ​​​We're  community minded, and celebrate the growth, development and successes of our diverse Team Members.  Whether you’re just starting your journey or looking to grow your career, we’ll support you every step of the way.

    Why work for us?

    • Training You’ll attend a thorough, comprehensive, two week training program

    • No Overhead CostsW-2 structure with dedicated space in a AAA branch when available

    • Benefits Access to Medical, Dental, Vision, wellness program and more!

    • 401k Matching$1 for $1 company match up to 4% of pay

    • Annual Incentive Plan – Eligibility to participate in AAA annual bonus plan

    • Paid Time OffAccrual of 17 PTO days per year, nine holidays annually, and 24 hours per year earmarked for volunteer activities

    • Collaborative EnvironmentAAA will value your contribution to providing exceptional service to our members

    Essential Functions:

    • Uses sales techniques and strong product knowledge to identify customer-specific needs to generate new sales, retain existing insureds and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.

    • Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Agent’s manager.

    • Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.

    • Establishes rapport with the insured that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.

    • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.

    • Responds to customer inquiries and requests relating to insurance products and membership.

    • Researches and resolves complex customer service issues. Often assists the insured in initiating the first notice of loss on claims.

    Knowledge/Skills/Abilities:

    • Strong sales skills with a history of effectively developing, tracking, following up on and closing leads.

    • Advanced consultative selling techniques utilizing thorough product knowledge.

    • Knowledge of desktop systems including but not limited to Microsoft Office software applications.

    Experience & Licenses/Certifications:

    • 3+ years of relevant insurance industry work experience required.

    • Possesses or has the ability to possess active and unrestricted state issued license(s) required to place property and casualty insurance.

    #IA

    Apply Today

    Member Experience Associate

    Monterey, California

    We're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service. We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
     

    Why work for us?

    • Benefits – Access to Medical, Dental, and Vision program and more! 
    • 401k Matching – $1 for $1 company match up to 6% of pay 
    • Annual Incentive Plan – Eligibility to participate in AAA annual bonus plan 
    • Paid Time Off – Accrual of 17 PTO days your first year, nine paid holidays annually, and 24 hours earmarked for volunteer activities 

    Essential Functions:

    • Exhibits AAA guiding principles and core values

    • Performs routine sales, service and operational functions for AAA Members including; DMV, cashiering, auto travel, notary and insurance sales support, with expectations for maintaining required standards, policies and procedures

    • Understands and actively promotes products and services to achieve individual goals in support of meeting organization goals and objectives 

    • Overcomes obstacles that create barriers to Team Member or branch efforts

    • Identifies process improvement opportunities and proposes solutions

    • Acts as an agent for change while promoting AAA’s guiding principles and core values

    Knowledge/Skills/Abilities:

    • Demonstrates sales and service skills. Able to effectively interact, face-to-face, with new, prospective and existing Members.

    • Accuracy and comfort handling money, making change, balancing cash drawer.

    • Good computer skills, proficient in both reading and basic arithmetic.

    • Good written and verbal communication skills in person and over the phone.

    • Ability to multitask in response to requests, requirements and Member/Team Member expectations. Ability to accept feedback and correct course as necessary.

    • Bilingual (Spanish) preferred.

    Education & Experience / Licenses & Certifications:

    • Two years of sales or customer service experience required

    • Experience working with sales and service standards and goals

    • Current & valid Driver's License with clean history may be required

    • Bonding and fingerprinting may be required

    • P&C Licensing may be required

    Work Environment/Physical Requirements:

    Works in a variety of office environments where standing, walking or sitting at a desk, table or computer workstation may be required for extended periods of time. May travel by car, plane or other form of transportation to attend business meetings or conferences. May be required to work in one or more locations in a defined service area. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

    #MEA

    Apply Today

    Insurance Sales Agent

    Bozeman, Montana

    We're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service. We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members. ​​​We're  community minded, and celebrate the growth, development and successes of our diverse Team Members.

    Whether you’re just starting your journey or looking to grow your career, we’ll support you every step of the way.

    Why work for us?

    • Licensing Assistance – If unlicensed, AAA MWG will reimburse the costs of licensure

    • Training – You’ll attend a thorough, comprehensive, two week training program

    • No Overhead Costs – W-2 structure with dedication space in a AAA branch

    • Benefits – Medical, Dental, Vision, wellness program and more!

    • 401k Matching – $1 for $1 company match up to 6% of pay

    • Annual Incentive Plan – Eligibility to participate in AAA MWG annual bonus plan

    • Paid Time Off – 17 days your first year + nine holidays annually + 24 hours per year designated for volunteer work

    Essential Functions:

    • Uses sales techniques and strong product knowledge to identify customer-specific needs to generate new sales, retain existing insureds and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.

    • Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Agent’s manager.

    • Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.

    • Establishes rapport with the insured that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.

    • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.

    • Responds to customer inquiries and requests relating to insurance products and membership.

    • Researches and resolves complex customer service issues. Often assists the insured in initiating the first notice of loss on claims.

    Knowledge/Skills/Abilities:

    • Strong sales skills with a history of effectively developing, tracking, following up on and closing leads.

    • Advanced consultative selling techniques utilizing thorough product knowledge.

    • Knowledge of desktop systems including but not limited to Microsoft Office software applications.

    Education & Experience/Licenses & Certifications:

    • 3+ years of relevant sales or insurance industry work experience required.

    • Possesses or has the ability to possess active and unrestricted state issued license(s) required to place property and casualty insurance.

    #IA

    Apply Today

    Member Experience Associate

    Capitola, California

    We're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service. We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
     

    Why work for us?

    • Benefits – Access to Medical, Dental, and Vision program and more! 
    • 401k Matching – $1 for $1 company match up to 6% of pay 
    • Annual Incentive Plan – Eligibility to participate in AAA annual bonus plan 
    • Paid Time Off – Accrual of 17 PTO days your first year, nine paid holidays annually, and 24 hours earmarked for volunteer activities 

    Essential Functions:

    • Exhibits AAA guiding principles and core values

    • Performs routine sales, service and operational functions for AAA Members including; DMV, cashiering, auto travel, notary and insurance sales support, with expectations for maintaining required standards, policies and procedures

    • Understands and actively promotes products and services to achieve individual goals in support of meeting organization goals and objectives 

    • Overcomes obstacles that create barriers to Team Member or branch efforts

    • Identifies process improvement opportunities and proposes solutions

    • Acts as an agent for change while promoting AAA’s guiding principles and core values

    Knowledge/Skills/Abilities:

    • Demonstrates sales and service skills. Able to effectively interact, face-to-face, with new, prospective and existing Members.

    • Accuracy and comfort handling money, making change, balancing cash drawer.

    • Good computer skills, proficient in both reading and basic arithmetic.

    • Good written and verbal communication skills in person and over the phone.

    • Ability to multitask in response to requests, requirements and Member/Team Member expectations. Ability to accept feedback and correct course as necessary.

    Education & Experience / Licenses & Certifications:

    • Two years of sales or customer service experience required

    • Experience working with sales and service standards and goals

    • Current & valid Driver's License with clean history may be required

    • Bonding and fingerprinting may be required

    • P&C Licensing may be required

    Work Environment/Physical Requirements:

    Works in a variety of office environments where standing, walking or sitting at a desk, table or computer workstation may be required for extended periods of time. May travel by car, plane or other form of transportation to attend business meetings or conferences. May be required to work in one or more locations in a defined service area. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

    Apply Today

    Life Insurance Agent

    Carson City, Nevada

    Essential Functions

    • Maximizes life insurance market penetration with current members and property/casualty insureds and stays vigilant for new sales opportunities. Maintains high quality production and persistency standards to assure profitable growth.  Identifies and develops sales opportunities within the community. Follows company approved sales process in the completion of required financial, activity and sales reporting. 

    • Provides life sales support and training on lead development and identification for the frontline employees, Insurance Sales Agents (P/C) and other staff who come in contact with members/ insureds.  Establishes and maintains strong working relationships with front line employees, Sales Agents and the branch management team. Notifies Agents in a timely manner of result with referred lead. Provides leads from life insureds and other calls to Sales Agents for other products/services, i.e., membership, auto/homeowners and travel insurance. 

    • Stays well-informed of changes and developments in policy and/or external practices. Attends meetings to obtain information, provide input, keep lines of communication open, stay updated and offer sales ideas when appropriate.  Keeps current in industry; maintains continuing education for licensure.

    •  Develops annual business plan with input and involvement from the Life Sales Manager to meet goals and determine responsibilities, including new business life sales, quality standards, as well as building outstanding customer relationships. Reviews plan objectives and reassesses strategies to align performance relative to annual sales goals. 
    • Ensures compliance with NCNU and AAA Life and regulations, as well as external regulations

     

    Knowledge/Skills/Abilities

    • Strong interpersonal, presentation and communication skills needed to interact with staff, members and insureds effectively 

    • Ability to cultivate relationships with peers and staff; educates staff to make referrals to Life Insurance Agents 

    • Computer skills in basic software applications, and navigating business applications specific to life insurance 

    • Demonstrated skills in selling life insurance and annuities; Skills to develop, track and effectively follow up on leads (preferred) 

    • Strong knowledge in sales techniques, life product line illustrations, features and benefits (preferred) 

    • Demonstrated skills in prospecting and lead generation abilities (preferred) 

    • Bilingual communication skills (preferred)

     

    Education & Experience / Licenses & Certification

    • High School Diploma or GED

    • Valid Automobile Operator's License

    • Active State Resident Life Insurance License

    • Bachelor's degree in related area or an equivalent combination of education and experience

    • (preferred)

    • 1+ years experience in Life Insurance and/or Annuity Sales (preferred)

    CLU, ChFC and/or LUTCF Designations (preferred)

     

    Work Environment/Physical Requirements

    Works in an office environment sitting at a desk, table or computer workstation for extended periods of time.  May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

     

    Competency

    Results Orientation (Intermediate) Customer Centricity (Intermediate) Drive and Initiative(Intermediate) Interpersonal Savvy (Proficient) Negotiating (Learning)

    We’ll value your skills and experience. We’re building a performance organization with heart and developing a pipeline of tomorrow’s leaders. Your work will be enhanced with training opportunities, a mentoring program and our Promote-from-within philosophy. We celebrate our diversity and leverage the power of many minds.

    Apply Today

    Senior Accountant

    Walnut Creek, California

    SENIOR ACCOUNTANT

    AAA…we're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service. We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.  We're community minded, and celebrate the growth, development and successes of our diverse Team Members.  Whether you’re just starting your journey or looking to grow your career, we’ll support you every step of the way.

    Why Work for us:

    • Impact. Play a key role in innovating the future of auto repair while reinventing AAA and the value propositions we deliver to over 6M Members.
    • Development. Our team is designed to grow business and business leaders. We intend for you to demonstrate your capabilities and leadership skills and earn rapid advancement.
    • Recognition. We offer a competitive total compensation package including salary, performance bonus, benefits, and 401(k) company match and discretionary contributions.
    • Lifestyle. We do honorable work, and we practice our values: humility, integrity, teamwork, and service.

    Our Senior Accountant uses advanced accounting concepts and company objectives to resolve complex issues in creative and effective ways. May function as a team lead and/or coordinate functions of others. Receives assignments in the form of goals and exercises considerable judgment and latitude in obtaining results.  Interacts with all levels of staff and external constituents to resolve a wide variety of issues.

    Essential Functions

    • Provides, acquires and exchanges information at all levels of complexity with internal and external contacts.

    • May serve on committees and represent department.

    • Develops implements and/or maintains one or a combination of general accounting systems.

    • Team leads ensure smooth department operations and may coordinate and oversee activities of others.

    • Applies specialized accounting concepts to perform technical analyses to understand past performance and determine present and future performance and/or resource allocations.

    • Applies company policies and procedures to resolve a variety of issues at the highest levels of complexity, ensuring internal control objectives are met.

    • Prepares proposals for improvements to internal accounting procedures and policies.

    • Evaluates, interprets and, summarize and may present reports and records for all levels of leadership.

    • Is a resource to management on complex issues or specialized functions and standards.

    • Leads team in completing regulatory findings, income and expense report filing and general ledger closing cycle.

    • Provides coaching and assistance to lower level accounting staff.

    Knowledge/Skills/Abilities

    • Thorough knowledge of GAAP and Statutory accounting principles

    • Thorough knowledge of financial statement preparation, including consolidations and other advanced topics

    • Thorough knowledge of financial analysis techniques

    • Strong analytical skills needed to structure and conduct analyses and to evaluate and develop logical solutions to accounting issues

    • Understanding of the financial dynamics of a P & C insurer and AAA operations and their application to CSAA’s accounting environment

    Education & Experience / Licenses & Certification

    • Bachelor's degree with emphasis on Business Administration, Finance or Accounting or equivalent experience.

    • 6-7 years previous relevant work experience.

    #corporate

    Apply Today

    Gate Guard Community's

    Scottsdale, Arizona

    JOB SUMMARY:
    Safeguard has been Protecting Arizona families and businesses for over 50 years, we are Arizona's largest locally-operated security provider. With an A+ Better Business Bureau Ranking, we prove every day that we love being there for and helping our clients. Working together with our clients and protecting what they value most, non-stop, is what we call "Safeguard is with you."

    Safeguard Security is looking for Community Access Gate Guards in Scottsdale/North Scottsdale, Carefree and Paradise valley areas to join our team! We have multiple shift positions open with opportunities for overtime!
     

    ESSENTIAL FUNCTIONS:

    Gate Guard will be responsible for overseeing the safe and secure operation of the entrance to a gated community including:
     

    KNOWLEDGE AND SKILLS:

    • Provide vehicle access control services in a professional and proficient manner at all times to the residents of the manned gated communities
    • Provide a visual security presence (unarmed)
    • Monitor and authorize entrance and departure of residents and guests
    • Report daily activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences
    • Sort and distribute mail to incoming resident
    • Other tasks and duties as assigned
    • If required by the Officer-In-Charge, assist with the preparation of the weekly payroll summary and timecards for delivery to the Main Office on schedule
    • Proper completion to include content, numbering and logging of Incidents Reports
    • Proper use of all other forms associated with access control and/or gatehouse operations
    • Prepare and submit to the Officer-In-Charge necessary information/data for the preparation of the monthly “Gate Activity Report”
    • Assist in monitoring and maintaining gate supplies 

    EDUCATION, CERTIFICATIONS/LICENSES

    • Must be at least 18 years old
    • Must obtain a valid and current Arizona Security Card Certification (Guard Card)
    • Ability to communicate clearly and effectively in English (both written and oral)
    • Must have a phone (home or cell)
    • Must have a friendly demeanor and great customer service skills
    • Must possess a valid AZ driver's license with a clean driving record of 3+ years
    • Be a high school graduate or have a GED
    • Possess effective customer service skills
    • Have a neat and professional appearance
    • Have reliable transportation
    • Must be able to pass a full criminal and background check, and drug test 

    Location Scottsdale, Arizona

    #SAFE

    Apply Today

    Smart Home Specialist Dispatcher

    Scottsdale, Arizona

    Job Summary:

    In this role, you will be responsible for monitoring Life Safety Systems and managing critical events/emergency situations.

    You will provide clear, calm and decisive direction, protecting our employees, customers and the company’s assets.

    You will be part of a team committed to maintaining high standards and empowered to do the right thing by escalating customer concerns to ensure an outstanding customer experience.

    Essential Functions:

    •  Monitor incoming alarm & maintenance signals using established protocol.
    •  Documenting events as they take place with speed and accuracy in the alarm monitoring software.
    •  Initiating outbound calls to clients, police/fire/ems/security guards and emergency   
    • Local contacts.

       Communicating calmly and clearly, while giving direction to customers in stressful situations.
    • Answers incoming calls from clients reporting false alarms,
    •  Providing answers about history in the account,
    •  Placing systems in test,
    •  Taking subscriber vacation information to initiate patrol services.

    Additional tasks, including but not limited to;

    • o   Elevator Emergencies,
    • o   After Hours requests for an on call technician,
    • o   Minor tech assistance to assist with disarming/arming/bypassing/silencing alarm systems,
    • o   Community Access Control by way of a call box at a community with a provided vendor & guest list
    • After hours emergency answering service for high profile school district.

    Knowledge Skills and Abilities:

    • Two or more years of customer support experience.
    • Data Entry (documentation, temporary notes/instructions, update phone numbers),
    • Strong Telephone skills, ability to clearly and confidently relay instructions and take control of stressful events

    • Active Listening to address the situation at hand
    • Ability to multi-task (constantly adjusting priorities, manage time effectively)  Sound judgement, critical thinking, strong work ethic, dependability and emotional control

    Education:

    • Must have a HS Diploma or GED
    • Must pass a background check.
    • Will be required to take and pass TMA Operator Level 1 course (company paid).
    • Ability to type 40 wpm.
    • Strong technical aptitude and PC skills with Windows applications; must be able to navigate through multiple programs and screens efficiently.
    • Strong attention to details

    Work Location: Scottsdale,Arizona

    Apply Today

    Call Receiver

    Clearfield, Utah

    Job Summary:

    Call Receiver provides courteous and professional assistance in responding to member requests for Roadside Assistance for our high volume member service center. We are currently hiring for full time swing shift positions.

     

    WHY WORK FOR US?

    • Great Pay - $14.50/hour  with the opportunity for increases when performance skills  blocks are achieved

    • Training – You’ll attend a thorough, comprehensive, 6 week training program

    • Benefits – Medical, Dental, Vision, wellness program and more!

    • 401k Matching – $1 for $1 company match up to 6% of pay

    • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan

    • Paid Time Off – Ten hours per month, ten holidays annually, one floating holiday and 24 hours per year earmarked for volunteer activities

    • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

    • Onsite Gym

     

    ESSENTIAL FUNCTIONS:

    • Call Receiver’s provide courteous and professional assistance in response to members requests for Roadside Assistance in a high volume call center.

    • You must properly answer and enter information into the system for each incoming telephone call.

    • On every call you must deliver extraordinary customer service to our Members, using sound business judgment and accurately answering questions by applying department policies while using all provided resources.

    • Accurately enter all information provided by our Members to ensure proper service is rendered.

    • Set proper expectations with our Members to ensure their complete understanding of the services they will be given.

    • Demonstrate empathy when dealing with Members in high stress situations.

    • Ensure Members are fully aware of products available to them to enhance the Member’s experience for each and every Member’s individual situation. (upgrading coverage, etc.)

     

    KNOWLEDGE/SKILLS/ABILITIES​:

    • Clear verbal and written communication

    • Data entry skills, typing (35 wpm minimum), computer, telephone and basic math

    • Passion for customer service

    • Ability to use a navigation system (Google maps, iOS Maps, Waze… etc.)

    • Ability to work weekends and holidays as necessitated by business and/or weather conditions

    • Ability to cope in a professional manner with a fast work pace and time pressure

     

     

    ABOUT US

    For over a century, AAA has continued to redefine itself to become a multi-faceted leading provider of travel, insurance and auto services. We know you’re as versatile as we are and that every aspect of your personality adds to the skills and knowledge you bring to AAA. That’s what makes you so exceptional, and what you offer our Members and the communities we serve that much more unique. As an eligible Team Member, you have the chance to do honorable work, receive competitive compensation, a comprehensive benefits package and opportunities to grow your career.

    The second-largest regional Member club of the national organization, and fastest growing mid-large size club in North America, AAA Northern California, Nevada & Utah is headquartered in Walnut Creek, California, and brings together:

    • An award winning work culture and environment
    • 2,800 employees to serve over 4 million Members

    • Over 75 branch offices across Northern California

    • Eleven branch offices across Nevada

    • Six branch offices across Utah

    Apply Today

    Member Experience Associate

    San Jose, California

    Essential Functions

    • Exhibits AAA guiding principles and core values
    • Performs routine sales, service and operational functions for AAA Members including; DMV, cashiering, auto travel, notary and insurance sales support, with expectations for maintaining required standards, policies and procedures
    • Understands and actively promotes products and services to achieve individual goals in support of meeting organization goals and objectives 
    • Overcomes obstacles that create barriers to Team Member or branch efforts
    • Identifies process improvement opportunities and proposes solutions
    • Acts as an agent for change while promoting AAA’s guiding principles and core values

    Knowledge/Skills/Abilities

    • Demonstrates sales and service skills. Able to effectively interact, face-to-face, with new, prospective and existing Members.
    • Accuracy and comfort handling money, making change, balancing cash drawer.
    • Good computer skills, proficient in both reading and basic arithmetic.
    • Good written and verbal communication skills in person and over the phone.
    • Ability to multitask in response to requests, requirements and Member/Team Member expectations. Ability to accept feedback and correct course as necessary.

    Education & Experience / Licenses & Certification

    • High school diploma or GED required
    • Two years sales or customer service experience
    • Experience working with sales and service standards and goals
    • Current  & valid Driver's License with clean history may be required
    • Bonding and fingerprinting may be required
    • P&C Licensing may also be required

    Work Environment/Physical Requirements

    Works in a variety of office environments where standing, walking or sitting at a desk, table or computer workstation may

    be required for extended periods of time. May travel by car, plane or other form of transportation to attend business meetings or conferences. May be required to work in one or more locations in a defined service area. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

    #MEASales

    Apply Today

    Certified Automotive Technician

    Gilbert, Arizona

    Successfully complete automotive service and repair work qualified to preform.  Perform work according to safety guidelines.  Complete vehicle inspection form and vehicle diagnostic form and submit to service advisor.  Complete documentation of repair work completed.

    Advises service advisor of change in a vehicles status. Inspect vehicles for additional needed repairs or maintenance and recommend them to the service advisors for sale to customers.

    Responsible to maintain a safe and clean work area.  Participate in ongoing training as assigned by management. Study technical bulletins, industry magazines, and technical web sites. 

    Certifications, Licenses, Registrations:

    Valid Arizona driver’s license and current 39 month driving record. 
    2 ASE Certifications required or equivalent experience.

    Candidates will be considered if there certifications have expired within the last 2 years. 
    Candidate will be required to re-certify in at least 2 areas at the next testing cycle as a condition of employment. 

    Education and/or Experience:

    Technical Training

    3-5 years experience

    PHYSICAL DEMANDS: Required by the Americans with Disabilities Act (ADA).
    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions o this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk and hear, required to sit, occasionally required to stand and walk; use and to finger, handle, or feel; and reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, peripheral vision and the ability to focus. Identify specific hazards as necessary (use of chemicals, equipment, driving).

    May be exposed to chemicals, pneumatic air, electrical, lifting, tripping and/or falling, drives member and/or company vehicle.

    #AUTO

    Apply Today

    Insurance Sales Agent

    Redwood City, California

    We're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service. We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.  We're  community minded, and celebrate the growth, development and successes of our diverse Team Members. 
     
    AAA is known for providing exceptional products, service and experiences to our members. Our Insurance Agents are key members of AAA NCNU, providing exceptional, knowledgeable insurance service.  Whether you are experienced sales professional, or an experienced insurance Agent, AAA NCNU will invest in your success by providing you with unparalleled training and support.

    Why work for us?

    • Licensing Assistance – If unlicensed, AAA NCNU will reimburse the costs of obtaining your license

    • Training You’ll attend a thorough, comprehensive, three week training program in our Walnut Creek headquarters

    • No Overhead Costs – W-2 structure with dedicated space in a AAA NCNU branch

    • Compensation – Non recoverable draw hourly compensation or lucrative, uncapped bonus plan with first year production incentives

    • Benefits – Access to Medical, Dental, Vision, wellness program and more!

    • 401k Matching – $1 for $1 company match up to 6% of pay

    • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan

    • Paid Time Off – Accrual of 17 PTO days per year, nine holidays annually and 24 hours per year earmarked for volunteer activities

    • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

    Insurance Associate Responsibilities:

    • Uses sales techniques and product knowledge to identify customer-specific needs to generate new sales, retain existing insured’s and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.
    • Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Agent's manager.
    • Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.
    • Consistently provides all Members with a sales and service experience that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.
    • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.
    • Responds to customer inquiries and requests relating to insurance products and membership.
    • Researches and resolves customer service issues. Often assists the insured in initiating the first notice of loss on claims.

    Education & Experience/Licenses & Certification

    • High school diploma or GED required. Bachelor's degree in relevant field preferred.
    • 2 to 4 years of sales experience required. Insurance industry work experience preferred.
    • Currently possesses, or has the ability to acquire the active and unrestricted state issued license(s) required to place property and casualty insurance and Life Insurance. Active required license(s) preferred.

    We’ll value your skills and experience. We’re building a performance organization with heart and developing a pipeline of tomorrow’s leaders. Your work will be enhanced with training opportunities, a mentoring program and our Promote-from-within philosophy. We celebrate our diversity and leverage the power of many minds.             

    #IASales

    Apply Today

    Part-time Member Experience Associate

    Dublin, California

    This is a part-time position working up to 28 hours a week including Saturdays (9am - 5pm).

    Essential Functions

    • Exhibits AAA guiding principles and core values
    • Performs routine sales, service and operational functions for AAA Members including; DMV, cashiering, auto travel, notary and insurance sales support, with expectations for maintaining required standards, policies and procedures
    • Understands and actively promotes products and services to achieve individual goals in support of meeting organization goals and objectives 
    • Overcomes obstacles that create barriers to Team Member or branch efforts
    • Identifies process improvement opportunities and proposes solutions
    • Acts as an agent for change while promoting AAA’s guiding principles and core values

    Knowledge/Skills/Abilities

    • Demonstrates sales and service skills. Able to effectively interact, face-to-face, with new, prospective and existing Members.
    • Accuracy and comfort handling money, making change, balancing cash drawer.
    • Good computer skills, proficient in both reading and basic arithmetic.
    • Good written and verbal communication skills in person and over the phone.
    • Ability to multitask in response to requests, requirements and Member/Team Member expectations. Ability to accept feedback and correct course as necessary.

    Education & Experience / Licenses & Certification

    • High school diploma or GED required
    • Two years sales or customer service experience
    • Experience working with sales and service standards and goals
    • Current  & valid Driver's License with clean history may be required
    • Bonding and fingerprinting may be required
    • P&C Licensing may also be required

    Work Environment/Physical Requirements

    Works in a variety of office environments where standing, walking or sitting at a desk, table or computer workstation may

    be required for extended periods of time. May travel by car, plane or other form of transportation to attend business meetings or conferences. May be required to work in one or more locations in a defined service area. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

    #MEASales

    Apply Today

    Certified Automotive Technician

    Chandler, Arizona

    Successfully complete automotive service and repair work qualified to preform.  Perform work according to safety guidelines.  Complete vehicle inspection form and vehicle diagnostic form and submit to service advisor.  Complete documentation of repair work completed.

    Advises service advisor of change in a vehicles status. Inspect vehicles for additional needed repairs or maintenance and recommend them to the service advisors for sale to customers.

    Responsible to maintain a safe and clean work area.  Participate in ongoing training as assigned by management. Study technical bulletins, industry magazines, and technical web sites. 

    Certifications, Licenses, Registrations:

    Valid Arizona driver’s license and current 39 month driving record. 
    2 ASE Certifications required or equivalent experience.

    Candidates will be considered if there certifications have expired within the last 2 years. 
    Candidate will be required to re-certify in at least 2 areas at the next testing cycle as a condition of employment. 

    Education and/or Experience:

    Technical Training

    3-5 years experience

    PHYSICAL DEMANDS: Required by the Americans with Disabilities Act (ADA).
    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions o this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk and hear, required to sit, occasionally required to stand and walk; use and to finger, handle, or feel; and reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, peripheral vision and the ability to focus. Identify specific hazards as necessary (use of chemicals, equipment, driving).

    May be exposed to chemicals, pneumatic air, electrical, lifting, tripping and/or falling, drives member and/or company vehicle.

    #AUTO

    Apply Today

    Tow and Light Service Driver Open House Hiring Event

    Concord, California

    AAA Club Owned Fleet Open House Hiring Event!!

    Pre-register by applying below

    Date:  Monday, August 26th from 10:00am-2:00pm

    Location:  

    165 Mason Circle 

    Concord, CA 94520

    Please pre-register by applying today!

    Walk-ins welcome!

    Be sure to bring a copy of your resume and dress for success for an opportunity to meet directly with hiring managers.

    Why work for us?

    • Great Pay - $19.65/hour + a 5% increase at 6 months

    • Training – You’ll attend a thorough, comprehensive, three week training program

    • Benefits – Medical, Dental, Vision, wellness program and more!

    • 401k Matching – $1 for $1 company match up to 6% of pay

    • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan

    • Paid Time Off – Ten hours per month, ten holidays annually, one floating holiday and 24 hours per year earmarked for volunteer activities

    • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

    We are looking for candidates with:

    • Excellent customer service skills!   

    • Flexibility to work swing shift and weekends

    • Ability to drive a manual/automatic shift vehicle

    • Customer service skills and the ability to interact with a wide-range of people

    • Basic automotive knowledge and at least 6 years’ experience operating a motor vehicle with a valid driver's license

    • Basic computer knowledge

    • Bilingual communication skills a plus

    • High School Diploma or GED equivalent required

    • Vocational technical automotive training/certification or equivalent experience (preferred)

    Essential Functions

    • Driving and operating a service vehicle (i.e. loading/towing vehicles, flat tire changes, lock-out, fuel delivery services, etc.)

    • On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving

    • Utilizing on-board computer, radio communications, and mapping systems

    • Completion of daily paperwork (i.e. call-logs, battery invoices, cash receipts, etc.)

    • Inspecting and submitting maintenance reports of company vehicles for safe and efficient operation

    • Education and training. I.E.:  AAA Compliance Training, RPST,TSAAC, Lock-out, PSP, Battery Service Training

    Work Environment/Physical Requirements

    Works outdoors at vehicle sites when servicing vehicles. Lifting and carrying tires and parts, weighing up to 50 pounds, several times a day; bending, kneeling and stooping as required for service calls. Works in all weather and all traffic conditions. Vehicle recovery sites may be wet, messy and hazardous.  Service Providers are required to provide a photograph for identification purposes.

    #ERSDriver

    Apply Today

    Certified Automotive Technician

    Chandler, Arizona

    Successfully complete automotive service and repair work qualified to preform.  Perform work according to safety guidelines.  Complete vehicle inspection form and vehicle diagnostic form and submit to service advisor.  Complete documentation of repair work completed.

    Advises service advisor of change in a vehicles status. Inspect vehicles for additional needed repairs or maintenance and recommend them to the service advisors for sale to customers.

    Responsible to maintain a safe and clean work area.  Participate in ongoing training as assigned by management. Study technical bulletins, industry magazines, and technical web sites. 

    Certifications, Licenses, Registrations:

    Valid Arizona driver’s license and current 39 month driving record. 
    2 ASE Certifications required or equivalent experience.

    Candidates will be considered if there certifications have expired within the last 2 years. 
    Candidate will be required to re-certify in at least 2 areas at the next testing cycle as a condition of employment. 

    Education and/or Experience:

    Technical Training

    3-5 years experience

    PHYSICAL DEMANDS: Required by the Americans with Disabilities Act (ADA).
    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions o this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk and hear, required to sit, occasionally required to stand and walk; use and to finger, handle, or feel; and reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, peripheral vision and the ability to focus. Identify specific hazards as necessary (use of chemicals, equipment, driving).

    May be exposed to chemicals, pneumatic air, electrical, lifting, tripping and/or falling, drives member and/or company vehicle.

    #AUTO

    Apply Today

    Insurance Sales Agent

    Phoenix, Arizona

    We're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service. We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  

    We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
     

    Why work for us?

    • Paid Training- $15.00 hourly

    • Generous commission and bonus plan

    • Licensing Assistance

    • Training – You’ll attend a thorough, comprehensive, three week training program.

    • No Overhead Costs – W-2 structure with dedication space in a AAA Arizona branch

    • Benefits – Medical, Dental, Vision, wellness program and more!

    • 401k Matching – $1 for $1 company match up to 4% of pay

    • Annual Incentive Plan – Eligibility to participate in AAA Arizona annual bonus plan

    • Paid Time Off – Ten hours per month, ten holidays annually, 24 hours per year

    Essential Functions

    • Uses sales techniques and strong product knowledge to identify customer-specific needs to generate new sales, retain existing insureds and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.

    • Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Agent’s manager.

    • Conduct insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.

    • Establishes rapport with the insured that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.

    • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.

    • Responds to customer inquiries and requests relating to insurance products and membership.

    • Researches and resolves complex customer service issues. Often assists the insured in initiating the first notice of loss on claims.

    Knowledge/Skills/Abilities

    • Strong sales skills with a history of effectively developing, tracking, following up on and closing leads.

    • Advanced consultative selling techniques utilizing thorough product knowledge.

    • Knowledge of desktop systems including but not limited to Microsoft Office software applications.

    Education & Experience/Licenses & Certification

    • High school diploma or GED required. Bachelor's degree in a relevant field preferred.

    • 1 year of sales or experience with the insurance industry preferred

    • 1-3 years of customer service experience

    #IA

    Apply Today

    Part-time Member Experience Associate

    San Francisco, California

    This position will be part-time working up to 28 hours a week including Saturdays.

    Essential Functions

    • Exhibits AAA guiding principles and core values
    • Performs routine sales, service and operational functions for AAA Members including; DMV, cashiering, auto travel, notary and insurance sales support, with expectations for maintaining required standards, policies and procedures
    • Understands and actively promotes products and services to achieve individual goals in support of meeting organization goals and objectives 
    • Overcomes obstacles that create barriers to Team Member or branch efforts
    • Identifies process improvement opportunities and proposes solutions
    • Acts as an agent for change while promoting AAA’s guiding principles and core values

    Knowledge/Skills/Abilities

    • Demonstrates sales and service skills. Able to effectively interact, face-to-face, with new, prospective and existing Members.
    • Accuracy and comfort handling money, making change, balancing cash drawer.
    • Good computer skills, proficient in both reading and basic arithmetic.
    • Good written and verbal communication skills in person and over the phone.
    • Ability to multitask in response to requests, requirements and Member/Team Member expectations. Ability to accept feedback and correct course as necessary.

    Education & Experience / Licenses & Certification

    • High school diploma or GED required
    • Two years sales or customer service experience
    • Experience working with sales and service standards and goals
    • Current  & valid Driver's License with clean history may be required
    • Bonding and fingerprinting may be required
    • P&C Licensing may also be required

    Work Environment/Physical Requirements

    Works in a variety of office environments where standing, walking or sitting at a desk, table or computer workstation may

    be required for extended periods of time. May travel by car, plane or other form of transportation to attend business meetings or conferences. May be required to work in one or more locations in a defined service area. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

    #MEASales

    Apply Today

    Fire Alarm Technician

    Scottsdale, Arizona

    Responsibilities:

    Performs inspections, troubleshooting, and repairs of systems at customer locations. Systems serviced will include fire alarm, life safety, and suppression systems. The position will require the use of both hand and electronic tools, and will involve the use of ladders and moderate lifting. The technician will be responsible for company issued inventory and tools. Reports and documentation must be completed in accordance with company procedures and practices.

    Inspect and test all types of Fire Alarm systems and their components.

    Troubleshoot and repair faults.

    Complete accurate reports and notes.

    Daily communication with management, the office and fellow technicians.

    After normal business hours service calls and scheduled weekend services (when required).

    Qualifications:

    Must have extensive knowledge of fire code based on NFPA 72, and manufacture specs.

    Previous experience is required

    Must possess a Nicet or CSA Certification (or the ability to obtain within 6 months)

    Clean MVD Record Required

    Strong mechanical aptitude and troubleshooting skills

    Deadline and detail-oriented

    Ability to thrive in a fast-paced environment

    Must provide your own hand tools. (Specialty tool will be provided)

    Flexible hours are a must.

    Additional certifications and/or knowledge of other types of systems are a plus.

    Notifier experience a plus!

    Work Environment/Physical Requirements:

    Field position involving driving, climbing ladders, crawling into restricted spaces and carrying up to 50 lbs with some office time filling out paperwork and completing computer based information/research.

    #SAFE

    Apply Today

    Insurance Sales Agent

    San Mateo, California

    Essential Functions

    • Uses sales techniques and strong product knowledge to identify customer-specific needs to generate new sales, retain existing insureds and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.

    • Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Agent’s manager.

    • Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.

    • Establishes rapport with the insured that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.

    • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.

    • Responds to customer inquiries and requests relating to insurance products and membership.

    • Researches and resolves complex customer service issues. Often assists the insured in initiating the first notice of loss on claims.

    Knowledge/Skills/Abilities

    • Strong sales skills with a history of effectively developing, tracking, following up on and closing leads.

    • Advanced consultative selling techniques utilizing thorough product knowledge.

    • Knowledge of desktop systems including but not limited to Microsoft Office software applications.

    Education & Experience/Licenses & Certification

    • High school diploma or GED required. Bachelor's degree in relevant field preferred.

    • 3 to 5 years of relevant insurance industry work experience required.

    • Possess active and unrestricted state issued license(s) required to place property and casualty insurance.

    #IASales

    Apply Today

    Insurance Sales Agent

    Orem, Utah

    We're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service. We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.


    We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    Why work for us?

    • Licensing Assistance – If unlicensed, AAA will reimburse the costs of licensure

    • Training – You’ll attend a thorough, comprehensive, two week training program

    • No Overhead Costs – W-2 structure with dedication space in a AAA branch

    • Benefits – Medical, Dental, Vision, wellness program and more!

    • 401k Matching – $1 for $1 company match up to 6% of pay

    • Annual Incentive Plan – Eligibility to participate in AAA annual bonus plan

    • Paid Time Off – 17 days your first year + 9 holidays annually + 24 hours per year designated for volunteer work

    Essential Functions:

    • Uses sales techniques and strong product knowledge to identify customer-specific needs to generate new sales, retain existing insureds and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.

    • Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Agent’s manager.

    • Conduct insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.

    • Establishes rapport with the insured that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.

    • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.

    • Responds to customer inquiries and requests relating to insurance products and membership.

    • Researches and resolves complex customer service issues. Often assists the insured in initiating the first notice of loss on claims.

    Knowledge/Skills/Abilities:

    • Strong sales skills with a history of effectively developing, tracking, following up on and closing leads.

    • Advanced consultative selling techniques utilizing thorough product knowledge.

    • Knowledge of desktop systems including but not limited to Microsoft Office software applications.

    Education & Experience/Licenses & Certifications:

    • 3 to 5 years of relevant sales or insurance industry work experience required.

    • Possesses or has the ability to possess active and unrestricted state issued license(s) required to place property and casualty insurance.

    #IA

    Apply Today

    Insurance Sales Agent

    Salt Lake City, Utah

    We're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service. We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  

    We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
     

    Why work for us?

    • Licensing Assistance – If unlicensed, AAA NCNU will reimburse the costs of licensure

    • Training – You’ll attend a thorough, comprehensive, two week training program

    • No Overhead Costs – W-2 structure with dedication space in a AAA NCNU branch

    • Benefits – Medical, Dental, Vision, wellness program and more!

    • 401k Matching – $1 for $1 company match up to 6% of pay

    • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan

    • Paid Time Off – 17 days your first year + nine holidays annually + 24 hours designated for volunteer work

    Insurance Agent Essential Functions:

    • Uses sales techniques and strong product knowledge to identify customer-specific needs to generate new sales, retain existing insureds and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.

    • Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Agent’s manager.

    • Conduct insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.

    • Establishes rapport with the insured that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.

    • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.

    • Responds to customer inquiries and requests relating to insurance products and membership.

    • Researches and resolves complex customer service issues. Often assists the insured in initiating the first notice of loss on claims.

    Knowledge/Skills/Abilities:

    • Strong sales skills with a history of effectively developing, tracking, following up on and closing leads.

    • Advanced consultative selling techniques utilizing thorough product knowledge.

    • Knowledge of desktop systems including but not limited to Microsoft Office software applications.

    Education & Experience/Licenses & Certifications:

    • 3 to 5 years of relevant sales or insurance industry work experience required.

    • Possesses or has the ability to possess active and unrestricted state issued license(s) required to place property and casualty insurance.

    #IA

    Apply Today

    Tow/Light and Battery Service Driver

    Rancho Cordova, California

    Why work for us?

    • Great Pay – $16.46/hour + a 5% increase at 6 months

    • Bonus-Monthly Incentive bonus

    • Training – You’ll attend a thorough, comprehensive, three week training program

    • Benefits – Medical, Dental, Vision, wellness program and more!

    • 401k Matching – $1 for $1 company match up to 6% of pay

    • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan

    • Paid Time Off – Ten hours per month, ten holidays annually, one floating holiday and 24 hours per year earmarked for volunteer activities

    • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

     

    What our Roadside Service Technicians do:

    • Driving and operating a service vehicle (i.e. loading/towing vehicles, flat tire changes, lock-out, fuel delivery services, etc.)

    • On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving

    • Utilizing on-board computer, radio communications, and mapping systems

    • Completion of daily paperwork (i.e. call-logs, battery invoices, cash receipts, etc.)

    • Inspecting and submitting maintenance reports of company vehicles for safe and efficient operation

    • Education and training. I.E.: AAA Compliance Training, RPST,TSAAC, Lock-out, PSP, Battery Service Training

     

    Education & Experience/Licenses & Certification

    • Ability to drive a manual/automatic shift vehicle

    • Customer service skills and the ability to interact with a wide-range of people

    • Basic math skills

    • Basic automotive knowledge and at least 6 years’ experience operating a motor vehicle with a valid driver’s license

    • Basic computer knowledge

    • Bilingual communication skills a plus

    • Vocational technical automotive training/certification or equivalent experience (preferred)

    Work Environment/Physical Requirements:

    Works outdoors at vehicle sites when servicing vehicles. Lifting and carrying tires and parts, weighing up to 50 pounds, several times a day; bending, kneeling and stooping as required for service calls. Works in all weather and all traffic conditions. Vehicle recovery sites may be wet, messy and hazardous.

    Service Providers are required to provide a photograph for identification purposes. If needed for identification purposes, a photograph may be obtained after an offer of employment is made and accepted.   

     

    **Please note that you will be asked to complete a candidate assessment following your application, via email. Your application will not be considered until the assessment has been completed.**

    We’ll value your skills and experience. We’re building a performance organization with heart and developing a pipeline of tomorrow’s leaders. Your work will be enhanced with training opportunities, a mentoring program and our Promote-from-within philosophy. We celebrate our diversity and leverage the power of many minds.

    Work Environment/Physical Requirements

    Works outdoors at vehicle sites when servicing vehicles. Lifting and carrying tires and parts, weighing up to 50 pounds, several times a day; bending, kneeling and stooping as required for service calls. Works in all weather and all traffic conditions. Vehicle recovery sites may be wet, messy and hazardous.

    #ERSDriver

    Apply Today

    Outside Sales Insurance Agent

    Sun City West, Arizona

    We're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service. We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.


    We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    Why work for us?  

    • Training   You’ll attend a thorough, comprehensive, two week training program

    • No Overhead Costs W-2 structure with occasional space in a AAA branch 

    • Compensation Non recoverable draw weekly compensation or lucrative, uncapped bonus plan with first year production incentives

    • Benefits Access to Medical, Dental, Vision, wellness program and more!

    • 401k Matching$1 for $1 company match up to 4% of pay

    • Annual Incentive PlanEligibility to participate in AAA annual bonus plan

    • Paid Time Off Accrual of 17 PTO days per year, nine holidays annually, and 24 hours per year earmarked for volunteer activities

    Outside Sales Agent Responsibilities:

    • Responsible to quote and write personal and commercial lines of insurance including auto, homeowner's and life (preferred) under minimal supervision.
    • Prospect within the community to develop new insurance business and create brand presence. Prospect from various resources.
    • Required to meeting or exceed sales goals set by management.
    • Provide customer service to insurance clients.
    • Employees are required to support the lead generation initiative by providing qualified leads to other business lines of AAA Arizona that include Travel, Insurance, Automotive and Financial.   
    • Maintain records, logs and files according to department and club guidelines. Demonstrate thorough and competent skills in both industry and Club computerized systems.
    • May perform other duties as assigned.

    Qualifications:

    • High School Diploma or GED required
    • Minimum 3 years of experience independently selling home and auto insurance
    • Valid Arizona Property and Casualty Insurance License
    • Valid Arizona driver's license

    #IA Sales

    Apply Today

    Insurance Agent

    Mill Valley, California

    Essential Functions

    • Uses sales techniques and strong product knowledge to identify customer-specific needs to generate new sales, retain existing insureds and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.

    • Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Agent’s manager.

    • Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.

    • Establishes rapport with the insured that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.

    • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.

    • Responds to customer inquiries and requests relating to insurance products and membership.

    • Researches and resolves complex customer service issues. Often assists the insured in initiating the first notice of loss on claims.

    Knowledge/Skills/Abilities

    • Strong sales skills with a history of effectively developing, tracking, following up on and closing leads.

    • Advanced consultative selling techniques utilizing thorough product knowledge.

    • Knowledge of desktop systems including but not limited to Microsoft Office software applications.

    Education & Experience/Licenses & Certification

    • High school diploma or GED required. Bachelor's degree in relevant field preferred.

    • 3 to 5 years of relevant insurance industry work experience required.

    • Possess active and unrestricted state issued license(s) required to place property and casualty insurance.

    #IASales

    Apply Today

    Insurance Agent (Preferred Bilingual Spanish)

    Roseville, California

    We're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service. We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members. ​​​We're  community minded, and celebrate the growth, development and successes of our diverse Team Members.  

    Whether you’re just starting your journey or looking to grow your career, we’ll support you every step of the way.

    Essential Functions

    • Uses sales techniques and strong product knowledge to identify customer-specific needs to generate new sales, retain existing insureds and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.

    • Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Agent’s manager.

    • Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.

    • Establishes rapport with the insured that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.

    • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.

    • Responds to customer inquiries and requests relating to insurance products and membership.

    • Researches and resolves complex customer service issues. Often assists the insured in initiating the first notice of loss on claims.

    Knowledge/Skills/Abilities

    • Strong sales skills with a history of effectively developing, tracking, following up on and closing leads.

    • Advanced consultative selling techniques utilizing thorough product knowledge.

    • Knowledge of desktop systems including but not limited to Microsoft Office software applications.

    Education & Experience/Licenses & Certification

    • High school diploma or GED required. Bachelor's degree in a relevant field preferred.

    • 3+ years of relevant insurance industry work experience required.

    • Possess active and unrestricted state issued license(s) required to place property and casualty insurance.

    #IA Sales 

    Apply Today

    Customer Support Representative

    Scottsdale, Arizona

    Contact point for billing, website navigation, trouble shooting remote services, and data entry updates.  Assist technicians with activating the security monitoring and supporting other team members with information gathering, research on accounts, and follow up on general customer support needs.

    Essential Functions

    • Handle high call volume to assist clients with billing, questions, requests, problem solving, and changing level of service.
    • Completing data entry updates received via email from customers and coworkers.
    • Working with technicians and sales reps to complete activation's, gather information, and complete any data entry updates.

    Knowledge Skills and Abilities

    • Two or more years of customer support experience.
    • Professional phone experience.
    • Computer Literate  
    • Type 40 WPM 
    • Great verbal and written communication skills
    • Problem solving skills
    • Enjoys working in fast paced environment

    Education

    • High School Diploma or GED Equivalent ​

    Work Location: Scottsdale,Arizona

    Apply Today

    Insurance Agent

    Pleasant Hill, California

    Insurance Agents serve our Members by selling them the Property & Casualty, Life and Roadside Assistance insurance that meets the Member’s needs. Individuals in this role are accountable for achieving assigned sales goals while providing an exceptional Member experience. Primary responsibilities include soliciting new business, serving existing insured Members, and retaining policies. Insurance Agents participate in promotions, events, marketing activities, and the cross-sell of all AAA insurance products. Insurance Agents are experienced professionals who guide our Members in the purchase of appropriate products and coverage under limited managerial supervision.

    Essential Functions

    • Uses sales techniques and strong product knowledge to identify customer-specific needs to generate new sales, retain existing insureds and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.
    • Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Agent’s manager.
    • Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.
    • Establishes rapport with the insured that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.
    • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.
    • Responds to customer inquiries and requests relating to insurance products and membership.
    • Researches and resolves complex customer service issues. Often assists the insured in initiating the first notice of loss on claims.

    Knowledge/Skills/Abilities

    • Strong sales skills with a history of effectively developing, tracking, following up on and closing leads.
    • Advanced consultative selling techniques utilizing thorough product knowledge.
    • Knowledge of desktop systems including but not limited to Microsoft Office software applications.

    Education & Experience/Licenses & Certification

    • High school diploma or GED required. Bachelor's degree in relevant field preferred.
    • 3 to 5 years of relevant insurance industry work experience required.
    • Possess active and unrestricted state issued license(s) required to place property and casualty insurance.

    #IASales

    Apply Today

    Insurance Sales Agent

    Milpitas, California

    We're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service. We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members. We're community minded, and celebrate the growth, development and successes of our diverse Team Members.

    Whether you’re just starting your journey or looking to grow your career, we’ll support you every step of the way.

    AAA is known for providing exceptional products, service and experiences to our members. Our Insurance Agents are key members of AAA NCNU, providing exceptional, knowledgeable insurance service.  Whether you are an experienced sales professional, or an experienced insurance Agent, AAA NCNU will invest in your success by providing you with unparalleled training and support.

    Why work for us?

    • Licensing Assistance – If unlicensed, AAA NCNU will reimburse the costs of licensure

    • Training – You’ll attend a thorough, comprehensive, three week training program in our Walnut Creek headquarters

    • No Overhead Costs – W-2 structure with dedicated space in a AAA NCNU branch

    • Compensation – Non recoverable draw hourly compensation or lucrative, uncapped bonus plan with first year production incentives

    • Benefits – Access to Medical, Dental, Vision, wellness program and more!

    • 401k Matching – $1 for $1 company match up to 6% of pay

    • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan

    • Paid Time Off – Accrual of 17 PTO days per year, nine holidays annually and 24 hours per year earmarked for volunteer activities

    • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

    Insurance Agent Responsibilities

    • Uses sales techniques and product knowledge to identify customer-specific needs to generate new sales, retain existing insured’s and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.

    • Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Associate’s manager.

    • Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.

    • Consistently provides all Members with a sales and service experience that enhances t he member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.

    • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.

    • Responds to customer inquiries and requests relating to insurance products and membership.

    • Researches and resolves customer service issues. Often assists the insured in initiating the first notice of loss on claims.

    Education & Experience/Licenses & Certification

    • High school diploma or GED required. Bachelor's degree in relevant field preferred.

    • 2 to 4 years of sales experience required. Insurance industry work experience preferred.

    • Currently possesses, or has the ability to acquire the active and unrestricted state issued license(s) required to place property and casualty insurance and Life Insurance. Active required license(s) preferred.

    **Please note that you will be asked to complete a candidate assessment following your application, via email. Your application will not be considered until the assessment has been completed.**

    We’ll value your skills and experience. We’re building a performance organization with heart and developing a pipeline of tomorrow’s leaders. Your work will be enhanced with training opportunities, a mentoring program and our Promote-from-within philosophy. We celebrate our diversity and leverage the power of many minds.    

    #IASALES

    Apply Today

    Service Advisor

    Scottsdale, Arizona

    Safeguard’s service team is expanding and has an immediate need for a focused, positive, and friendly candidate to work in our fast paced, high volume environment. If you are professional in your written and verbal communication, enjoy assisting others, and have strong multi-tasking abilities, this could a good position for you.

    Required Skills & Experience:

    • Dedication to customer service excellence
    • Supportive team player
    • Strong organizational skill set
    • Professional written and verbal communication; ability to deliver brief and concise messages
    • Experience with telephone skills and appropriate etiquette
    • Proactive, focused approach to tasks
    • Problem solving ability
    • Strong computer knowledge
    • Accurate data entry
    • Reliable, accurate, and timely performance

    EDUCATION:

    High School Diploma/GED

    AA preferred

    Apply Today

    Manager, Ethics & Compliance

    Walnut Creek, California

    The Manager, Ethics & Compliance helps mature the ethics and compliance program across NCNU.  He/she will help build and manage foundational compliance tools and processes including policy management, investigation case management, and developing an open and compliant culture.  The incumbent will work closely across departments and internal teams to establish and enhance policies, procedures and processes. The incumbent is comfortable with ambiguity and have the ability to understand as well as manage complex ethical and compliance issues.

    This positions reports to the VP, Ethics and Compliance.

    • Provide Ethics and Compliance guidance across business lines and functional departments;
    • Serve as the compliance subject matter expert to internal teams responsible for implementation of compliance controls within their portion of Club operations
    • Manage Club policy management including partnering with internal teams to improve existing policies, procedures, and processes
    • Evaluate changes to regulatory and legal requirements and assess their impact to Club operations
    • Manage Ethics Reporting Line process including case management, corrective action follow-up, and data analysis
    • Work with internal teams to develop an open and compliant culture across the Club
    • May involve development and implementation of risk management practices and procedures throughout the organization and provide training on those practices and procedures
    • May implement and operationalize means to allow centralized monitoring of the various compliance teams across the Club.
    • Ability to understand/handle complex ethical and compliance issues with accuracy
    • Comfortable with ambiguity and able to create a project plan in an undefined environment
    • Risk analysis and reasoning
    • Excellent written and oral communications skills, including ability to communicate effectively with audiences that include management, co-workers, clients, vendors, contractors and other stakeholders
    • Ability to manage competing interests in a highly demanding environment
    • Highly-motivated, proactive self-starter with superior maturity, tact, judgment, initiative and discretion regarding confidential and sensitive matters
    • Excellent organizational and project management skills
    • Excellent influencing, facilitation and partnership skills

    • Bachelor’s degree, preferably in a business or technical field
    • Four or more years of relevant experience with increasing responsibility
    • Two years of leadership experience
    • Advanced degree
    • Certified Compliance & Ethics Professional (CCEP) or other relevant certifications
    • Experience with process improvement tools/techniques
       

    Apply Today

    Certified Auto Technician

    Mesa, Arizona

    We're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service.

    We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  

    We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

     

    We work hard to create an environment where you can thrive and where you use your skills and talents to help us deliver legendary Member service. You’ll help have a positive impact on the diverse communities we serve, too.

    Why AAA?

    • Hourly Pay, Wrench Rate with bonus and incentive plans

    • $2500 Sign-On bonus

    • Exceptional benefits within 30 days of hire, to include 401k matching

    • 15 Paid Days off and no Sunday work hours

    • Tuition reimbursement for receiving additional ASE certifications

    • A free AAA Membership and numerous employee discounts

    What You'll Do.

    • Successfully complete automotive service and repair work qualified to perform.  Perform work according to safety guidelines.  Complete vehicle inspection form and vehicle diagnostic form and submit to service advisor.  Complete documentation of repair work completed.

    • Advises service advisor of change in a vehicles status. Inspect vehicles for additional needed repairs or maintenance and recommend them to the service advisors for sale to customers.

    • Responsible to maintain a safe and clean work area.  Participate in ongoing training as assigned by management. Study technical bulletins, industry magazines, and technical websites. 

    What You've Done.

    • 3-5 years automotive repair experience

    • 2+ ASE Certifications required or equivalent experience.

    • Valid Arizona driver’s license and current 39 month driving record. 

    • Candidates will be considered if certifications have expired within the last 2 years. 

    • Candidate will be required to re-certify in at least 2 areas at the next testing cycle as a condition of employment. 

    PHYSICAL DEMANDS:

    Required by the Americans with Disabilities Act (ADA).

    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk and hear, required to sit, occasionally required to stand and walk; use and to finger, handle, or feel; and reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, peripheral vision and the ability to focus. Identify specific hazards as necessary (use of chemicals, equipment, driving).

    May be exposed to chemicals, pneumatic air, electrical, lifting, tripping and/or falling, drives member and/or company vehicle.


    #Automotive

    Apply Today

    Manager, Sales & Service - Travel

    Clearfield, Utah

    Essential Functions

    • Accountable for delivery of revenue and profitability through DSU team(s) P&L management.

    • Responsible for the sale of all AAA products (Membership, P&C Insurance and Travel).

    • Tracks and analyzes all sales metrics to optimize distribution strategy of all lead sources.

    • Determines distribution strategy, associated staffing and support requirements to execute business plans and realize opportunities. Takes action to support the resolution of issues and creation of solutions within business segments. Leads the development, implementation and delivery of a strategy and associated business plans.

    • Forecasts staffing needs and maintains staffing pipeline through active recruiting.

    • Conducts performance evaluation, implements sales actions plans/coaching, and performance management activities for employees.

    • Provides active, engaged leadership through behavioral coaching and mentoring. Creates an engaging work environment that encourages feedback on local work processes, competitive threats and the member experience.

    • Responsible for leadership and talent development.

    • Ensures compliance with AAA policies, procedures, standards and regulations.

    • Provides feedback to assist in competitive positioning of AAA products and services (e.g., products, pricing, distribution approaches).

    Knowledge/Skills/Abilities

    • Proven effective leadership.

    • Strong business acumen skills

    • Demonstrated consistent record of meeting or exceeding sales goals.

    • Strong written and verbal communication skills.

    • Strong problem-solving, quantitative and analytical skills with a proven ability to make data-driven decisions

    • P&L accountability and/or progressively responsible revenue/expense accountability (preferred)

    • Bi-lingual communication skills (Preferred)

    • In-depth knowledge of Travel Industry, including Travel Regulations, Systems and Vendor relations. (Required)

    - In-depth knowledge of Membership, Insurance, Retail or Financial Services organization(s) (Preferred)

    • Strong computer skills, including proficiency with MS Office applications (Word, Excel, PowerPoint, Outlook)

    • Knowledge of AAA products and systems (Preferred)

    Education & Experience / Licenses & Certification

    • Sales and/or service experience

    • Supervisory experience in travel, retail sales, insurance or service industry. Comparable experience in a management capacity may also be considered. (Preferred)

    • Bachelor’s Degree Preferred

    • High School Diploma or GED

    • Valid Driver's License

    Work Environment/Physical Requirements

    • Entire work time is conducted in an office setting

    • Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

    • Must be able to understand and follow complex instructions

    Competency

    • Communication, Oral - Ability to communicate effectively with others using the spoken word

    • Communication, Written - Ability to communicate in writing clearly and concisely

    • Customer Oriented - Ability to take care of the customers' needs while following company procedures

    • Interpersonal - Ability to get along well with a variety of personalities and individuals

    • Energetic - Ability to work at a sustained pace and produce quality work

    • Reliability - The trait of being dependable and trustworthy

    • Management Skills - Ability to effectively lead others

    Apply Today

    Director, Growth Marketing - GIG Car Share

    Berkeley, California

    Located in Downtown Berkeley, A3Ventures is the innovation lab and capital investment engine of AAA. We anticipate needs and shape innovations to help people make sense of our rapidly changing world.

    The first new venture to be launched by A3Ventures is GIG Car Share, Northern California's first one-way car share business – positioned at the intersecting trends of mobility, collaborative consumption, and sustainability. We are looking for a Head of Growth to join our team.

    As Director of Growth Marketing at GIG Car Share, you will be responsible for driving Member acquisition by scaling and leading our next phase of profitable growth. Our ideal candidate has a proven ability to grow critical KPI’s such as app store views, downloads, enrollments, trials and repeat usage.  You should possess an analytical mindset and profit orientation while thriving in an environment of fast testing, measuring, and iterating in pursuit of goals and objectives.

    Essential Job Functions:

    Growth Strategy, Execution & Optimization: Create and own a multi-channel, evolving growth strategy based on product needs: SEO/ASO, SEM, DSPs, social paid and community/influencer development, word of mouth, email marketing, push notifications, traditional, mobile native and web, programmatic display, etc. Design, launch and optimize campaigns across multiple online channels that meet financial and KPI objectives by getting our audience to take specific and measurable actions. Increase our reach, engagement and loyalty across all platforms. Uncover and leverage new emerging platforms to create new growth opportunities.

    Lead Generation & Member Acquisition: Drive consumer traffic to website, landing pages, and social media with the intent of optimizing & increasing conversion rates. Convert insights into action - see Member acquisition process through from ideation to execution. Develop and implement a robust Member engagement/retention strategy to effectively manage Member churn.

    Test & Learn: A/B test new and unique ideas based on a deep understanding of data. You will be able to immediately see the impact of your work.

    Analyze: Use analytical techniques to identify and unblock bottlenecks; define the KPIs and goals for success; analyzing Member data and users’ feedback.

    What You’ve Done:

    Growth Marketing & Hacking:  You have been responsible for growth strategy, execution, and optimization for a few products or services and have the conversion metrics to show for it. You have a proven track record of success in scaling and automating growth processes through cross channel user acquisition and retention initiatives.

    Strategic Planning and Future Visioning:  You’ve developed and executed effective strategies as well as consumer visioning and led their deployment to accelerate e-commerce sales growth.

    Data Analysis: You have strong analytical skills and experience with data analysis and reporting. Strength in strategic data interpretation and visual representation of data is required.

    A/B Testing experience: You love to (A/B) test, know how your target audience moves, and how you can trigger and capture their attention.

    Actionable Results: You are relentless in the pursuit of growth, and know how to win new business.

    What You’ll Need to Succeed:

    8+ years’ experience in marketing -- including 4+ in a direct-response/acquisition/audience.

    Deep experience with using analytical tools and interpreting data to drive decisions and behavior.

    Bachelor’s Degree required.  MBA or Master’s a plus.

    Strong track record of building growth hack programs that have measurable impact.

    Transformational leadership qualities, emotional intelligence, an executive presence and a startup mindset.

    #innovation

    Apply Today

    Member Experience Manager

    Murray, Utah

    This position is responsible for supervising all operational and sales functions of a branch. A Manager’s responsibilities include supervising branch operations, the developing and execution of sales and marketing strategy, driving results to meet all branch objectives, and champions individual Team Member engagement and development. Final success is defined as exceeding our Member's expectations, growing our business with a forward thinking strategy, and growing our people.

    This position is designated for our Transformational Leader Program:

    The program is a two-year program committed to growing AAA high-potential leaders by accelerating their development through intense executive training and a variety of cross functional projects.  Leaders who successfully completed the program have the business foundation to proactively and continually make a transformative contribution to the future of AAA. These leaders will be exposed to the following development opportunities:

    Job Rotations to offer insights and experience from multiple divisions

    Mentoring Sessions, completed monthly and annually

    Executive Boot Camp, focused on fundamentals/core leadership skills

    Cross-functional Initiatives, to offer ownership of projects and executive exposure 

    Essential Functions

    • Champions and exhibits our guiding principles and core values of AAA
    • Recruiting, training, onboarding and development of branch Team Members
    • Individual goal setting, Team performance feedback,  evaluation and performance documentation.
    • Ensures each Team Member has an individual development plan and provides mentorship supporting their growth objectives
    • Champion of Team Member engagement ensuring all Team Members understand how their work is connected and important to corporate strategy
    • Supports building a performance organization with heart through efficient performance management, setting clear performance and career development expectations, and acting on  tough performance issues early with managerial courage.
    • Drive for results to achieve all branch objectives
    • Develops and executes against a business plan managing strategies that supports branch growth
    • Analyzes branch reports, and internal performance statistics to accurately forecast results.
    • Champion of  Community Impact developing a network of relationships within community and leading branch participation
    • Provides feedback to assist in overall process improvement, competitive positioning, and regional strategy
    • Ensures compliance with AAA policies, procedures, standards and regulations
    • Steward of all branch resources and expense budget compliance

    Knowledge/Skills Abilities

    • Demonstrated track record of successful business decision making, planning, and problem solving
    • Highly developed leadership skills, quantitative and analytical skills with a proven ability to make data-driven decisions
    • Ability to work cross-functionally across many business units and functions
    • Ability to write and execute business and financial plans
    • Excellent planning and project management skills
    • Strong change management skills and the ability to operate in an environment of ambiguity
    • Broad knowledge of Property & Casualty insurance, membership sales and service,  and branch operations including industry trends, key drivers of business revenue
    • Outstanding sales and Member service skills and the ability to transfer these skills to others
    • Strong computer skills, including proficiency with the Google Apps Suite  (Sheets, Docs, Drive, Slides)

    Education & Experience / Licenses & Certification

    • Bachelor Degree in related field coupled with 2-3 years of Management experience (MBA preferred)

    • Valid Driver's License 

    • P&C License ( Preferred )

    • Insurance industry knowledge  helpful but not required 

    Apply Today

    Insurance Agent

    Mountain View, California

    We're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service. We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members. We're community minded, and celebrate the growth, development and successes of our diverse Team Members.

    Whether you’re just starting your journey or looking to grow your career, we’ll support you every step of the way.

    AAA is known for providing exceptional products, service and experiences to our members. Our Insurance Agents are key members of AAA NCNU, providing exceptional, knowledgeable insurance service.  Whether you are an experienced sales professional, or an experienced insurance Agent, AAA NCNU will invest in your success by providing you with unparalleled training and support.

    Why work for us?

    • Licensing Assistance – If unlicensed, AAA NCNU will reimburse the costs of licensure

    • Training – You’ll attend a thorough, comprehensive, three week training program in our Walnut Creek headquarters

    • No Overhead Costs – W-2 structure with dedicated space in a AAA NCNU branch

    • Compensation – Non recoverable draw hourly compensation or lucrative, uncapped bonus plan with first year production incentives

    • Benefits – Access to Medical, Dental, Vision, wellness program and more!

    • 401k Matching – $1 for $1 company match up to 6% of pay

    • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan

    • Paid Time Off – Accrual of 17 PTO days per year, nine holidays annually and 24 hours per year earmarked for volunteer activities

    • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

    Insurance Agent Responsibilities

    • Uses sales techniques and product knowledge to identify customer-specific needs to generate new sales, retain existing insured’s and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.

    • Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Associate’s manager.

    • Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.

    • Consistently provides all Members with a sales and service experience that enhances t he member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.

    • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.

    • Responds to customer inquiries and requests relating to insurance products and membership.

    • Researches and resolves customer service issues. Often assists the insured in initiating the first notice of loss on claims.

    Education & Experience/Licenses & Certification

    • High school diploma or GED required. Bachelor's degree in relevant field preferred.

    • 2 to 4 years of sales experience required. Insurance industry work experience preferred.

    • Currently possesses, or has the ability to acquire the active and unrestricted state issued license(s) required to place property and casualty insurance and Life Insurance. Active required license(s) preferred.

    **Please note that you will be asked to complete a candidate assessment following your application, via email. Your application will not be considered until the assessment has been completed.**

    We’ll value your skills and experience. We’re building a performance organization with heart and developing a pipeline of tomorrow’s leaders. Your work will be enhanced with training opportunities, a mentoring program and our Promote-from-within philosophy. We celebrate our diversity and leverage the power of many minds.        

    #IASales

    Apply Today

    Insurance Agent

    Menlo Park, California

    We're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service. We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members. We're community minded, and celebrate the growth, development and successes of our diverse Team Members.

    Whether you’re just starting your journey or looking to grow your career, we’ll support you every step of the way.

    AAA is known for providing exceptional products, service and experiences to our members. Our Insurance Agents are key members of AAA NCNU, providing exceptional, knowledgeable insurance service.  Whether you are an experienced sales professional, or an experienced insurance Agent, AAA NCNU will invest in your success by providing you with unparalleled training and support.

    Why work for us?

    • Licensing Assistance – If unlicensed, AAA NCNU will reimburse the costs of licensure

    • Training – You’ll attend a thorough, comprehensive, three week training program in our Walnut Creek headquarters

    • No Overhead Costs – W-2 structure with dedicated space in a AAA NCNU branch

    • Compensation – Non recoverable draw hourly compensation or lucrative, uncapped bonus plan with first year production incentives

    • Benefits – Access to Medical, Dental, Vision, wellness program and more!

    • 401k Matching – $1 for $1 company match up to 6% of pay

    • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan

    • Paid Time Off – Accrual of 17 PTO days per year, nine holidays annually and 24 hours per year earmarked for volunteer activities

    • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

    Insurance Agent Responsibilities

    • Uses sales techniques and product knowledge to identify customer-specific needs to generate new sales, retain existing insured’s and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.

    • Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Associate’s manager.

    • Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.

    • Consistently provides all Members with a sales and service experience that enhances t he member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.

    • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.

    • Responds to customer inquiries and requests relating to insurance products and membership.

    • Researches and resolves customer service issues. Often assists the insured in initiating the first notice of loss on claims.

    Education & Experience/Licenses & Certification

    • High school diploma or GED required. Bachelor's degree in relevant field preferred.

    • 2 to 4 years of sales experience required. Insurance industry work experience preferred.

    • Currently possesses, or has the ability to acquire the active and unrestricted state issued license(s) required to place property and casualty insurance and Life Insurance. Active required license(s) preferred.

    **Please note that you will be asked to complete a candidate assessment following your application, via email. Your application will not be considered until the assessment has been completed.**

    We’ll value your skills and experience. We’re building a performance organization with heart and developing a pipeline of tomorrow’s leaders. Your work will be enhanced with training opportunities, a mentoring program and our Promote-from-within philosophy. We celebrate our diversity and leverage the power of many minds.

    #IASales

    Apply Today

    Motorcycle Techs

    Oakland, California

    Essential Functions

    • Operates an electric bicycle, or motorcycle to accommodate the tools and needed supplies to provide simple diagnostics/troubleshooting on members’ vehicles (i.e. flat tire changes, lock-out, fuel delivery services, etc.) at specific urban environments
    • Interacts on-scene with customer /establishing rapport, building relationships, trust and problem solving
    • Utilizes tablet PC, radio communications, and mapping systems
    • Completes daily paperwork (i.e. call-logs, battery invoices, cash receipts, etc.)
    • Inspects and submits maintenance reports of company vehicles for safe and efficient operation
    • Leverages sales skills for offering products and services from AAA to member during service interaction
    • In inclement weather, may operate a light duty, Battery Service or Tow Truck, or as need arises

    Knowledge/Skills/Abilities

    • Ability to learn new skills through training
    • Comfort and ability to ride bicycle with extended trailer in urban environment
    • Ability to drive a manual/automatic shift vehicle
    • Ability to drive a motorcycle (Preferred)
    • Ability to drive a bicycle with extended rear-end (Preferred)
    • Customer service skills and the ability to interact with a wide-range of people
    • Basic math skills
    • Ability to communicate effectively and a strong command of the English language
    • Entry level sales skills to support offering of member products
    • Basic automotive knowledge
    • Basic computer knowledge
    • Bilingual communication skills (preferred)

    Education & Experience / Licenses & Certification

    • High School Diploma or GED equivalent
    • 5+ years’ experience operating a motor vehicle with a valid driver's license
    • Vocational technical automotive training/certification or equivalent experience (preferred)
    • ASE (Automotive Service Excellence) certification(preferred)
    • Education and Training provided upon hire: I.E.: AAA Compliance Training, RPST,TSAAC, Lock-out, PSP, Battery Service Training
    • M1 Motorcycle license endorsement (Required if operating a Motorcycle)
    • 5 yrs (preferred) motorcycle riding experience

    Work Environment/Physical Requirements

    Works outdoors at vehicle sites when servicing vehicles. Lifting and carrying tires and parts, weighing up

    to 50 pounds, several times a day; bending, kneeling and stooping as required for service calls. Works in

    all weather and all traffic conditions. Vehicle recovery sites may be wet, messy and hazardous.

    If needed for identification purposes, a photograph may be obtained after an offer of employment is made and accepted.  Service Providers are required to provide a photograph for identification purposes.

    Competency

    Customer Centricity (Learning)

    Interpersonal Savvy (Learning)

    Quality Orientation (Learning)

    Time Management (Learning)

    Decision Making (Learning)

    Apply Today

    Business Analyst, Principal

    Walnut Creek, California

    PRINCIPAL BUSINESS ANALYST - Automotive Services

    AAA…we're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service. We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.  We're community minded, and celebrate the growth, development and successes of our diverse Team Members.  Whether you’re just starting your journey or looking to grow your career, we’ll support you every step of the way.

    Why Work for us:

    • Impact. Play a key role in innovating the future of auto repair while reinventing AAA and the value propositions we deliver to over 6 Million Members.
    • Development. Our team is designed to grow business and business leaders. We intend for you to demonstrate your capabilities and leadership skills and earn rapid advancement.
    • Recognition. We offer a competitive total compensation package including salary, performance bonus, benefits, and 401(k) company match and discretionary contributions.
    • Lifestyle. We do honorable work, and we practice our values: humility, integrity, teamwork, and service.

    Our Principal Business Analyst supports the overall business strategy and corporate objectives by performing analysis to support the identification of business needs and determine solutions to business problems. This advanced level analyst holds an in-depth knowledge in multiple areas of the business and can act in a consultative capacity. May lead large analytic projects and is often assigned to longer term projects which guide business decisions and changes.  Provides guidance, mentorship and training to develop new or lower-level associates, with accountability for team success.

    Essential Functions

    • Performs complex analysis of data and the relationship to operational and financial objectives of the organization.

    • Collaborates with other business areas to investigate issues, makes recommendations and develops action plans to contribute to company objectives, principles and to achieve goals.

    • Develops metrics and reports using research and tools provided by company.

    • Identifies gaps in tools and data, and works collaboratively to resolve.

    • Participates as subject matter expert in projects related to analytics data structures and applications. Makes decisions on methods and techniques.

    • Interprets results of analysis, prepares and presents outcomes to senior leadership.

    • Reviews reporting and analytic methodologies and makes recommendations for improvement.

    • Proactively analyzes data and delivers insights to business customers to deepen their understanding of key issues.

    • Identifies, troubleshoots, and resolves data issues, working with IT and other areas as needed.

    • Reviews work of peers to ensure high quality and effectiveness.

    • Coaches staff on standard analytic approach and actions to take based on findings.

    • May act as team lead and/or coordinate the activities of others.

    Knowledge/Skills/Abilities

    • Advanced research, analytical, data processing and mathematical skills

    • Demonstrated ability to structure and conduct data analyses relevant to complex business issues

    • Demonstrated ability to make effective formal presentations

    • Strong oral and written communication skills

    • Advanced business writing skills

    • Project management experience

    • Strong knowledge of AAA business concepts

    • Strong knowledge of database structures including relational database concepts

    • Advanced Microsoft Excel skills, including charts/graphs, pivot tables, lookups, and complex nested formulas

    • Proficiency in MS-PowerPoint

    • Proficiency with structured analysis and design techniques

    • Working knowledge of Oracle or GCP AND Proficiency in BI Tools ( primarily Tableau)

    • Ability to troubleshoot and resolve data issues

    • Demonstrated ability to communicate effectively with various levels of management to present findings relevant to audience

    • Ability to train staff on reporting logic and tools

    • Ability to coach and mentor co-workers and give feedback as required by using effective interpersonal skills

    Education & Experience / Licenses & Certification

    • Bachelor's degree in related area, advanced degree preferred

    • 7+ years of analytical experience in related industry

    • Mentoring and leadership experience (preferred)

    • Technical or business certifications relevant to role (preferred)

    #Corporate

    Apply Today

    Corporate Security Specialist

    Clearfield, Utah

    AAA…we're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service. We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members. ​​​​ We're community minded, and celebrate the growth, development and successes of our diverse Team Members.  Whether you’re just starting your journey or looking to grow your career, we’ll support you every step of the way.

    Our Corporate Security Specialist, an individual contributor, non-exempt position will be assigned to our Member Service Center in Clearfield, Utah. The Security Specialist will foster a secure environment by being keenly aware of potential risks and systematically improve security procedures in UT and elsewhere as required.

    Under the direction of the Manager, Security Programs, the Security Specialist will implement and drive various security initiatives such as security investigations, work place violence mitigation, physical security, and enforce security protocols.

    Knowledge , Skills and Abilities

    • Responsible for Physical security and incident investigation at the Member Service Center and other locales as required.
    • Adept at problem solving, multi-tasking, and remains composed in high-stress situations.
    • Professional demeanor, customer service attitude and a positive communication style.
    • Good judgement in stressful situations and results driven persona.
    • Ability to work with people effectively from various backgrounds to include C Suite executives.
    • Strong knowledge of Microsoft Office Suite products, including PowerPoint, Word and Excel.
    • Ability to maintain a high degree of confidentiality.
    • Aptitude for clear and effective written and verbal directions.
    • Support other business partners (HR, Legal, Facilities) in a competent manner.
    • Conduct security awareness training for staff.
    • Log and track security incidents, recognizes and anticipates trends to recommend appropriate action.

    Education, Work Experience, Licenses and Certifications

    • Minimum 3 years of related work experience to include significant investigative experience, gained through law enforcement or corporate security - Required
    • Equivalent to an Associate’s Degree from an accredited higher learning institution - 60 college credits – Required
    • Some corporate security experience in the Fortune 500 - Required
    • Previous experience dealing with potential threats and volatile situations - Required
    • Advanced First Aid, CPR, AED certified- Prefer EMT-B - Preferred
    • Utah CCW permit and advanced firearms training - Required
    • LEOSA Credential in good standing- Preferred
    • Must be able to maintain physical readiness to respond to an attack or hazard at all times - Required
    • Proven track record in making good decisions under time constraints and stress- Required

    Skills/Effort/Accountabilities

    Problem Solving - Identifies problems, lists the possible solutions, evaluates options, and selects options to find solutions to problems. Designs solutions. (Intermediate)

    Communication - Ability to convey information to another effectively and efficiently. Business managers with good verbal, non verbal and written communication skills help facilitate the sharing of information between people within a company for its commercial benefit. (Intermediate)

    Stress Management/Composure - Ability to be calm, confident, and in control. (Intermediate)

    Physical Security - The protection of personnel, hardware, software, networks and data from physical actions and events that could cause serious loss or damage to an enterprise, agency or institution. This includes protection from fire, flood, natural disasters, burglary, theft, vandalism and terrorism. (Intermediate)

    Incident Investigation - Account and analysis of an incident based on evidence and information gathered by a thorough examination of all contributing factors and causes involved. (Intermediate)

    Education/Experience/Training

    • Minimum 3 years of related work experience to include significant investigative experience (Required)
    • Equivalent to an Associate’s Degree from an accredited institution of higher learning - 60 college credits (Required)
    • Utah CCW permit and advanced firearms training (Required)
    • Advanced First Aid, CPR, AED certified- Prefer EMT-B (Required)
    • Some corporate security experience in the Fortune 500 (Required)
    • Previous experience dealing with potential threats and volatile situations (Required)
    • Travel- 20% - Utah and Western States

    NOTE: This job may require frequent adjustment of work hours (i.e. between 5 PM and 8 AM, holidays and weekends).

    Travel - 20% - Throughout Utah and other western states to include Northern California and Nevada.

    We’ll value your skills and experience. We’re building a performance organization with heart and developing a pipeline of tomorrow’s leaders. Your work will be enhanced with training opportunities, a mentoring program and our Promote-from-within philosophy. We celebrate our diversity and leverage the power of many minds.              

    Apply Today

    Cyber Security Lead - New Ventures

    Walnut Creek, California

    CYBER SECURITY LEAD - NEW VENTURES

    AAA…we're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service. We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.  We're community minded, and celebrate the growth, development and successes of our diverse Team Members.  Whether you’re just starting your journey or looking to grow your career, we’ll support you every step of the way.

    Why Work for us:

    • Impact. Play a key role in innovating the future of auto repair while reinventing AAA and the value propositions we deliver to over 6 Million Members.
    • Development. Our team is designed to grow business and business leaders. We intend for you to demonstrate your capabilities and leadership skills and earn rapid advancement.
    • Recognition. We offer a competitive total compensation package including salary, performance bonus, benefits, and 401(k) company match and discretionary contributions.
    • Lifestyle. We do honorable work, and we practice our values: humility, integrity, teamwork, and service.

    Our Cyber Security Lead is responsible for establishing and enhancing foundational information security controls in support of a fast-growing organization. This is a highly visible, hands-on position responsible for identifying and mitigating security risks. This individual will be the resident security expert and drive efforts focused on both corporate cyber security and product security.  Reporting to the Head of Cyber Security, this individual will also serve as a member of our governance and risk team and play a key role in maintaining our compliance programs by working with internal IT groups and external auditors.

    Oversee all aspects of enterprise-level cyber security:

    • Apply risk-based approaches to product security (e.g. home security system)
    • Establish foundational information security controls, including Critical Information Security (CIS) controls 1-6: Hardware/Software Inventory, Continuous Vulnerability Management, Secure Configuration, Access Control, Logging and Monitoring
    • Influence engineering decisions in areas such as firewalls, operating systems, malware protection, IDS/IPS, and various network monitoring and protection methods
    • Support audit and assessments relative to cybersecurity including PCI-DSS
    • Deliver periodic compliance status reports to management utilizing tools to track planning, scheduling, issues, risks, and the overall status of compliance efforts
    • Plan and implement a comprehensive vulnerability management program
    • Manage remediation of any findings from internal or external assessments
    • Work with business units to design, implement, and maintain business continuity and disaster recovery programs
    • Perform regular security awareness training for all employees to ensure consistently high levels of compliance with enterprise security documents
    • Manage vendors to manage in-depth technical assessments and remediations
    • Communicate risks and risk mitigation options to key stakeholders
    • Demonstrate exceptional aptitude, attitude, energy, and integrity

    Desired Knowledge and Skills:

    • Must have experience in designing or implementing robust cyber security programs
    • Practical skills in cyber security (ex: patching, system hardening, penetration testing)
    • Knowledge of security control frameworks (ex: NIST 800-53 or NIST 800-171)
    • Experience in developing Business Continuity Plans and Disaster Recovery plans
    • Strong leadership, communication, and presentation skills to senior management
    • Experience securing IT operations and/or applications
    • Solid project management, risk management, and/or vendor management skills
    • Excellent communications and interpersonal skills


    Education, Competencies, Certifications:

    • College diploma in the field of computer science and/or equivalent work experience
    • 10+ years experience in progressively more responsible information systems and technology including at least 5+ years in security leadership and/or management roles preferred
    • Required to have one of the following certifications: CISSP or PCI ISA
    • PMP, OSCP, CEH ability to provide a portfolio of hands-on skills preferred

    #Corporate

    Apply Today

    Machine Learning Engineer

    Walnut Creek, California

    MACHINE LEARNING ENGINEER

    AAA…we're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service. We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.  We're community minded, and celebrate the growth, development and successes of our diverse Team Members.  Whether you’re just starting your journey or looking to grow your career, we’ll support you every step of the way.

    Why Work for us:

    • Impact. Play a key role in innovating the future of auto repair while reinventing AAA and the value propositions we deliver to over 6 Million Members.
    • Development. Our team is designed to grow business and business leaders. We intend for you to demonstrate your capabilities and leadership skills and earn rapid advancement.
    • Recognition. We offer a competitive total compensation package including salary, performance bonus, benefits, and 401(k) company match and discretionary contributions.
    • Lifestyle. We do honorable work, and we practice our values: humility, integrity, teamwork, and service.

    We are looking for a brilliant mind to join our team to work on analyzing existing data sets to identify trends and patterns in order to increase efficiency in our business processes.

    Essential Functions

    • Build Machine Learning data models
    • Write scripts and SQL queries
    • Analyze data sets
    • Apply Machine Learning in large data environment
    • Build, evaluate and verify Machine Learning data models

    Knowledge/Skills

    • 3 plus years’ experience in Python, Perl, Shell
    • 3 plus years’ experience in REST, SOAP, or comparable web technologies
    • Solid understanding of relational databases and/or cloud based storage.
    • Ability to build stable Rest and/or SOAP API's
    • Good to have experience with web applications and programming language’s such as JavaScript, and JQuery
    • Ability to work and thrive in a fast paced environment, learn rapidly and master diverse web technologies and techniques
    • Exploring and implementing algorithms on large data sets, applying machine learning, statistics, data mining, or other algorithms and forms of analysis to analyze and solve complex business problems
    • Experience build Machine Learning models; scikit-learn,  Tensorflow, XGBoost
    • Excellent oral and written skills

    Education & Experience / Licenses & Certification

    • Degree in related area or an equivalent combination of education and experience in Computer Engineering/Science/Mathematics
    • 3 - 4 years Data Science / Machine Learning experience
    Apply Today

    Insurance Sales Agent

    San Jose, California

    We're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service. We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members. We're community minded, and celebrate the growth, development and successes of our diverse Team Members. 

    Whether you’re just starting your journey or looking to grow your career, we’ll support you every step of the way.

    AAA is known for providing exceptional products, service and experiences to our members. Our Insurance Agents are key members of AAA NCNU, providing exceptional, knowledgeable insurance service.  Whether you are an experienced sales professional, or an experienced insurance Agent, AAA NCNU will invest in your success by providing you with unparalleled training and support.

    Why work for us?

    • Licensing Assistance If unlicensed, AAA NCNU will reimburse the costs of licensure

    • Training You’ll attend a thorough, comprehensive, three week training program in our Walnut Creek headquarters

    • No Overhead CostsW-2 structure with dedicated space in a AAA NCNU branch

    • Compensation Non recoverable draw hourly compensation or lucrative, uncapped bonus plan with first year production incentives

    • Benefits Access to Medical, Dental, Vision, wellness program and more!

    • 401k Matching $1 for $1 company match up to 6% of pay

    • Annual Incentive Plan Eligibility to participate in AAA NCNU annual bonus plan

    • Paid Time Off Accrual of 17 PTO days per year, nine holidays annually and 24 hours per year earmarked for volunteer activities

    • Collaborative Environment AAA will value your contribution to providing exceptional service to our members

    Insurance Agent Responsibilities

    • Uses sales techniques and product knowledge to identify customer-specific needs to generate new sales, retain existing insured’s and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.

    • Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Associate’s manager.

    • Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.

    • Consistently provides all Members with a sales and service experience that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.

    • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.

    • Responds to customer inquiries and requests relating to insurance products and membership.

    • Researches and resolves customer service issues. Often assists the insured in initiating the first notice of loss on claims.

    Education & Experience/Licenses & Certification

    • High school diploma or GED required. Bachelor's degree in relevant field preferred.

    • 2 to 4 years of sales experience required. Insurance industry work experience preferred.

    • Currently possesses, or has the ability to acquire the active and unrestricted state issued license(s) required to place property and casualty insurance and Life Insurance. Active required license(s) preferred.

    **Please note that you will be asked to complete a candidate assessment following your application, via email. Your application will not be considered until the assessment has been completed.**

    We’ll value your skills and experience. We’re building a performance organization with heart and developing a pipeline of tomorrow’s leaders. Your work will be enhanced with training opportunities, a mentoring program and our Promote-from-within philosophy. We celebrate our diversity and leverage the power of many minds.              

    #IASales 

    Apply Today

    Real Time Coordinator

    Clearfield, Utah

    We're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service.

    We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  

    We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    Essential Functions

    • Allocates calls while balancing occupancy and meeting service level requirements

    • Generates and distributes statistical reports for overall call center service levels to all levels of management

    • Processes emails sent to the Real Time mailbox within 2 hours of receipt. 

    • Answers phone calls from supervisors/agents for assistance on same day exceptions

    • Monitors agent activity and ensures schedule adherence.  Communicate with Line of Business leaders when agents are not in compliance

    • Continuously monitors and tracks service levels for all lines of business for each hour and makes recommendations or adjustments to staff and/or agents skills as needed

    • Assists the Schedule Desk Analysts with weekly plans, additional hours and schedule change requests

    Knowledge/Skills/Abilities

    • Ability to prioritize and balance simultaneous projects in a fast paced work environment 

    • Solid computer skills and knowledge of PC software applications used for word-processing and spreadsheets (e.g., Microsoft Word and Excel)

    • Ability to work independently and as part of a team in a demanding environment

    • Ability to quickly grasp a thorough knowledge of policies, procedures and service goals

    • Solid communications skills both verbally and in written form

    • Interpersonal skills and the ability to interact with employees, management and others in a professional and tactful manner

    • Ability to maintain highly confidential information

    Education & Experience / Licenses & Certification

    • High School Diploma, GED or equivalent required.  College education credits preferred.

    • 0 -2 years experience in Workforce Management preferred.

    Work Environment/Physical Requirements

    Works in an office environment sitting at a desk, table or computer workstation for extended periods of time. May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

    Physical Demands: Requires sitting and standing for extended periods of time. Requires extensive use of a computer and repetitive hand movements in the performance of duties. Occasional lifting and carrying of material weighing up to 20 pounds may be required.

    Competency

    Decision Making (Intermediate)

    Adaptive Learning (Proficient)

    Drive and Initiative (Intermediate)

    Quality Orientation (Proficient)

    Dealing with Ambiguity (Intermediate)

    Judgment  (Intermediate)

    Independence (Intermediate)

    **Please note that you will be asked to complete a candidate assessment following your application, via email. Your application will not be considered until the assessment has been completed.** 

                         

    We’ll value your skills and experience. We’re building a performance organization with heart and developing a pipeline of tomorrow’s leaders. Your work will be enhanced with training opportunities, a mentoring program and our Promote-from-within philosophy. We celebrate our diversity and leverage the power of many minds.  

    Apply Today

    Director, Treasury & Investments

    Walnut Creek, California

    Principal Accountabilities:

    Preserve and protect the AAA financial investment assets. Arrange for the investment of excess funds in optimum vehicles, in keeping with the AAA investment policy. Oversee execution of proper fiduciary responsibilities associated with pension funds and 401K vehicles. Forecast and manage cash flow positions so that AAA is always able to satisfy its obligations, while at the same time maximizing investible funds and investment returns.  Maintain relationships with banks and credit card companies.  Optimize service utilization to properly balance efficiency and service. Arrange and manage debt and lease financings where needed. Monitor the activities of third parties handling outsourced treasury functions on behalf of AAA. Advise management on the liquidity aspects of its short- and long-range planning. Oversee the payment terms and extensions of credit to customers. Maintain a system of policies and procedures that establish and maintain an adequate level of control over treasury activities.

    Detailed duties:

    Manage AAA’s $550+ million investible funds portfolio, including advisor recommendation and monitoring, fund manager recommendation and managing, portfolio performance tracking and reporting, investment policy development, board report preparation, and accounting activities associated with our investment portfolio. Key outside business contacts: investment advisory firms and fund managers.

    Responsible for all aspects of cash management, including concentrations of revenues received and disbursements of the various types of payments, setting up and maintaining operating bank depository relationships and armored car relationships, tracking and reporting cash flow, and conducting all accounting functions associated with cash activity (ledger account maintenance, account reconciliations, etc.).  Key outside business contacts: Commercial banks.

    Responsible for all aspects of the club’s credit card activities, including negotiating discount rates with issuers, fee levels with credit card servicing company, and ensuring proper accounting for all credit card activities. Liaise with AAA operating entities.  Key outside business contacts: Credit card servicing companies and credit card issuers.

    Partner with senior management across departments/divisions to achieve buy-in and drive best practices in cash processes and cash controls across the enterprise.

    Develop and publish by location insight into cash control, shortage and fees.  Partner with internal audit, accounting and branch operations to drive behavior change and ensure compliance with company policies and procedures.

    Responsible to develop optimum sources of financing for any leasing or borrowing activities AAA may need. Key outside business contacts: lenders and leasing companies.

    Support the company’s innovation agenda with appropriate banking and financing arrangements.

    Desired Qualifications: 

    Bachelor's degree in finance or accounting; Master’s degree preferred

    Treasury professional certification a plus.

    At least seven years of progressively responsible treasury and / or investment management experience for a major company.

    Prior experience in leadership or people management.

    Apply Today

    Member Experience Associate

    Walnut Creek, California

    Essential Functions

    • Exhibits AAA guiding principles and core values
    • Performs routine sales, service and operational functions for AAA Members including; DMV, cashiering, auto travel, notary and insurance sales support, with expectations for maintaining required standards, policies and procedures
    • Understands and actively promotes products and services to achieve individual goals in support of meeting organization goals and objectives 
    • Overcomes obstacles that create barriers to Team Member or branch efforts
    • Identifies process improvement opportunities and proposes solutions
    • Acts as an agent for change while promoting AAA’s guiding principles and core values

    Knowledge/Skills/Abilities

    • Demonstrates sales and service skills. Able to effectively interact, face-to-face, with new, prospective and existing Members.
    • Accuracy and comfort handling money, making change, balancing cash drawer.
    • Good computer skills, proficient in both reading and basic arithmetic.
    • Good written and verbal communication skills in person and over the phone.
    • Ability to multitask in response to requests, requirements and Member/Team Member expectations. Ability to accept feedback and correct course as necessary.

    Education & Experience / Licenses & Certification

    • High school diploma or GED required
    • Two years sales or customer service experience
    • Experience working with sales and service standards and goals
    • Current  & valid Driver's License with clean history may be required
    • Bonding and fingerprinting may be required
    • P&C Licensing may also be required

    Work Environment/Physical Requirements

    Works in a variety of office environments where standing, walking or sitting at a desk, table or computer workstation may

    be required for extended periods of time. May travel by car, plane or other form of transportation to attend business meetings or conferences. May be required to work in one or more locations in a defined service area. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

    #MEASales

    Apply Today

    Quality Assurance Manager

    Clearfield, Utah

    Job functions

    ·  Manages QA activities.  Ensures reviews are effectively planned, executed and

    accurately reported

    ·  Manages development and implementation of MSC ERS Quality Assurance Programs.

    ·  Prepares reports for senior management outlining QA review results

    ·  Ensures effective department operations and programs. 

    . Establishes and implements agent review processes

    ·  Provides consultation to business units and specialized expertise in AAA QA

    business processes as directed or requested by client organizations

    ·  Stay abreast of best practices both internally and externally and provide conduit for

    introducing those practices to the Club

    ·   Work with VP in establishing a communication program to raise awareness of QA

    risk and control matters.

    ·   In coordination with business unit representatives, ensure that all agreed actions are

    subsequently implemented

    ·   Promotes better risk management practices throughout the organization

    ·   Promotes better quality by identifying trend and best practices to improve Team Member and Member Experience.

    ·   Identifies risk requiring additional mitigation and works with managers at all levels to

    develop correction action plans

    ·    Manage the overall performance of staff; career development, employee goal

    setting, training and employee relations issues in accordance with company policy

    ·     Provides input to annual salary review process for direct reports; reviews market

    position, performance, merit budgetary guidelines and promotional eligibility to

    recommend pay adjustment percentages

    Knowledge/Skills/Abilities 

    ·        Excellent verbal and written communication and presentation skills

    ·         Ability to plan, organize, direct and lead management team

    ·         Superior  Problem solving, organizations and interpersonal skills

    ·         Superior knowledge of AAA products, services, policies and procedures

    ·         Proficiency in relevant reviewing, reporting and presentation software

    (Microsoft Word, Excel, Power Point)

    ·         Comprehensive understanding of P&C insurance

    Competencies

    ·      Coaching – Proficient

    ·         Conflict Resolution – Proficient

    ·         Building and leading small teams (Proficient)

    ·         Time Management - Proficient

    Education & Experience / Licenses & Certification

    • Bachelor’s degree or equivalent

    • Minimum 5-7 years of experience in quality assurance or equivalent one the job experience.

    Work Environment/Physical Requirements

    Works in an office environment sitting at a desk, table or computer workstation for extended periods of time. May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

    We’ll value your skills and experience. We’re building a performance organization with heart and developing a pipeline of tomorrow’s leaders. Your work will be enhanced with training opportunities, a mentoring program and our Promote-from-within philosophy. We celebrate our diversity and leverage the power of many minds.   

    Apply Today

    Project Manager - Roadside Strategic Projects

    Walnut Creek, California

    PROJECT MANAGER - EMERGENCY ROADSIDE STRATEGIC PROJECTS

    AAA…we're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service. We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.  We're community minded, and celebrate the growth, development and successes of our diverse Team Members.  Whether you’re just starting your journey or looking to grow your career, we’ll support you every step of the way.

    Why Work for us:

    • Impact. Play a key role in innovating the future of auto repair while reinventing AAA and the value propositions we deliver to over 6 Million Members.
    • Development. Our team is designed to grow business and business leaders. We intend for you to demonstrate your capabilities and leadership skills and earn rapid advancement.
    • Recognition. We offer a competitive total compensation package including salary, performance bonus, benefits, and 401(k) company match and discretionary contributions.
    • Lifestyle. We do honorable work, and we practice our values: humility, integrity, teamwork, and service

    Our Project Manager owns project execution within AAA. This Project Managers is focused on scope, time and cost of project delivery. This role develops detailed project plans and manages all processes throughout the project life cycle including research, analysis, planning, people resources, tracking progress, monitoring change control process, implementation, testing, documentation, training, and on-time delivery.

    AAA Project Managers work across multiple disciplines and business lines, and must be able to understand their clients’ businesses and build credibility quickly. Typical project areas include: implementing new technology, process or system improvements; building new business lines, vendor selection, product development, and launch. Successful candidates should demonstrate execution ability, leadership and flexibility, as well as the ability to build rapport with team members, managers, and senior leadership. The individual in this role must be able to apply skills and methodology to complete deliverables, proactively mitigate risks, resolve issues, escalate when appropriate, and overall drive project to completion.

    Essential Functions

    • Project Execution. Deliver critical NCNU projects with focused discipline and planning, on time, on budget to meet business goals.
    • Plan, schedule, manage and coordinate all aspects of the project life cycle; analysis, plan, build, test, implement, and training.
    • Provide leadership to project team, anticipate bottlenecks, mitigate project risks and balance the business needs versus technical constraints.
    • Has authority to prioritize project tasks based on capacity, due dates & critical path.
    • Effectively identify and resolve any issues throughout project life cycle.
    • Promotes, utilizes, and contributes to knowledge transfer discussions before, during and after project completion.
    • Provide consistent and comprehensive status updates; reporting schedule, cost, scope, work load, and project team performance.
    • Cross-Functional Collaboration. Drive collaboration across functional group within the project.  Educate team members on project processes.

    Methodology and Improvement.

    • Execute projects using standard NCNU methodology for defining, tracking, communicating and delivering measurable business benefits. 
    • Improve methodology and tools over time. Support Strategic Alignment.
    • Work with ERS managers and business partners to define business cases, benefits, options, and recommendations.

    Knowledge/Skill/Abilities

    • Strong problem solving skills: Identifies and analyzes problems; distinguishes between relevant and irrelevant information to make logical decisions; provides solutions to individual and organizational problems, Required
    • Leadership skills, displays confidence and ability to energize and lead team thru obstacles and to completion of deliverables and project, Required
    • Outstanding verbal and written communication skills with audiences of all levels, Required
    • Ability to identify potential people-side risks and anticipated points of resistance, and develop specific plans to mitigate or address concerns, Required
    • Required Excellent organizational and project management skills, Required
    • Adaptable self-starter who is skilled at creating structure in ambiguous environments  Required
    • Excellent presentation skills  Required
    • Strong logical and analytical problem-solving skills; ability to recommend solutions.  Required
    • Basic knowledge of MS Office applications  Required
    • Experience with change management strategy based on situational awareness of changes and the groups impacted, Preferred

    Education/Experience

    • Bachelor's degree in related area or an equivalent combination of education and experience
    • 3 - 5 years experience leading projects in a consulting firm / environment; must have experience leading 2+ full life-cycle projects, consisting of 3 or more people, $100,000 in budget.
    • 3 - 5 years Identify resistance and performance gaps, and work to develop and implement corrective actions
    • 3 - 5 years experience training others to use process, organization, change, and/or learning improvement methodologies
    Apply Today

    Backflow Technician

    Scottsdale, Arizona

    SAFE Security provides quality security alarm systems, industry-leading monitoring services, excellence in residential and commercial support, and growth strategies and state-of-the-art business services for independent alarm dealers across the nation.

     

    AAA recently acquired SAFE Security, the 12th largest smart home security company in the United States, with the vision to become the most trusted brand in this industry, absolutely famous for legendary customer service. With your help, we aspire to provide the same peace of mind at home as we have provided on the roads for the last 100 years.

    This position is responsible for service, repair, maintenance, and inspections of backflow valve systems for the existing customer base. These services are critical for the ongoing customer service experience and satisfaction of the account base. The department has primary responsibility for customer retention through the responsiveness and provision of inspection, repair, support, and maintenance operations and service.

    Perform backflow valve system inspections, identifying deficiencies and upgrade opportunities.

    ESSENTIAL FUNCTIONS:

    • Perform backflow valve system inspections, identifying deficiencies and upgrade opportunities.
    • Perform backflow valve system repairs, maintenance, and upgrades.
    • Support the service advisors, key account coordinators, and customer support representatives in the performance of their jobs and service calls. Create reports for customer and agency documentation and submittal.
    • Maintain relationship with municipal and state fire authorities for licensing and inspections. Interface with the monitoring center manager and supervisors.
    • Maintain relationships with major accounts and multi-location accounts to ensure satisfaction and retention. Interface with the sales departments to address current service issues and plan support for future growth.

    KNOWLEDGE AND SKILLS:

    • Two or more years in the installation and/or service of backflow valve systems.
    • Strong customer service communication and conflict resolution skills.
    • Strong written and verbal communication skills.

    EDUCATION, COMPETENCIES, CERTIFICATIONS/LICENSES:

    • Must qualify for state license.
    • Knowledge of life safety codes.
    • Equipment manufacturer’s training and/or certifications are desirable.
    • Computer / tablet literacy.

    What We Offer Great Benefits to include; Medical, Dental, Long Term/Short Term, Vision, 401k match, and AAA Benefits.

    Work Location: Scottsdale, Arizona

    #SAFE

    Apply Today

    Member Care Specialist GIG Car Share

    Clearfield, Utah

    Job Description

    We​ ​value​ ​our​ ​talented​ ​Team​ ​Members,​ ​and​ ​whenever​ ​possible​ ​strive​ ​to​ ​help​ ​them​ ​grow​ ​professionally​ ​before  recruiting​ ​new​ ​talent​ ​to​ ​our​ ​open​ ​positions.​ ​If​ ​you​ ​think​ ​the​ ​open​ ​position​ ​you​ ​see​ ​is​ ​right​ ​for​ ​you,​ ​we​ ​encourage​ ​you  to​ ​apply!

    Our​ ​people​ ​make​ ​all​ ​the​ ​difference​ ​in​ ​the​ ​success​ ​of​ ​our​ ​vision​ ​to​ ​be​ ​America's​ ​most​ ​trusted​ ​organization,  absolutely​ ​famous​ ​for​ ​doing​ ​the​ ​right​ ​thing.

    Seeking​ ​a​ ​passionate​ ​Member​ ​Care​ ​Specialist​ ​to​ ​serve​ ​our​ ​GIG​ ​Car​ ​Share​ ​Member​ ​community.

    Just​ ​as​ ​AAA​ ​was​ ​born​ ​of​ ​disruptive​ ​forces​ ​in​ ​personal​ ​mobility​ ​116​ ​years​ ​ago​ ​with​ ​the​ ​emergence​ ​of​ ​the​ ​automobile, disruptive​ ​forces​ ​once​ ​again​ ​provide​ ​us​ ​with​ ​a​ ​tremendous​ ​opportunity​ ​for​ ​radical​ ​innovation​ ​and​ ​growth.​ ​An organization​ ​focused​ ​on​ ​service,​ ​not​ ​profits,​ ​AAA​ ​is​ ​uniquely​ ​positioned​ ​to​ ​be​ ​a​ ​trusted,​ ​technology-​ ​and​ ​mobility focused​ ​source​ ​of​ ​physical​ ​and​ ​digital​ ​services​ ​and​ ​expertise.

    We​ ​recently​ ​launched​ ​the​ ​first​ ​free-float​ ​car​ ​share​ ​service​ ​in​ ​the​ ​San​ ​Francisco​ ​Bay​ ​Area​ ​and​ ​have​ ​changed​ ​the​ ​way people​ ​get​ ​around.​ ​Our​ ​service​ ​allows​ ​people​ ​to​ ​pick​ ​up​ ​and​ ​drop​ ​off​ ​a​ ​Gig​ ​car​ ​anywhere​ ​in​ ​the​ ​HomeZone​ ​whenever they​ ​need​ ​it.​ ​This​ ​convenient,​ ​affordable​ ​and​ ​environmentally​ ​friendly​ ​option​ ​has​ ​helped​ ​us​ ​grow​ ​quickly​ ​in​ ​the Oakland​ ​and​ ​Berkeley​ ​area.

    Come​ ​join​ ​our​ ​call​ ​center​ ​team​ ​with​ ​an​ ​amazing​ ​culture​ ​where​ ​you​ ​can​ ​thrive​ ​and​ ​use​ ​your​ ​skills​ ​to​ ​help​ ​deliver best-in-class​ ​Member​ ​experiences​ ​and​ ​have​ ​a​ ​positive​ ​impact​ ​on​ ​the​ ​diverse​ ​communities​ ​we​ ​serve.

    Key​ ​Responsibilities:

    • Help​ ​Members​ ​get​ ​comfortable​ ​with​ ​our​ ​fun​ ​little​ ​cars
    • Walk​ ​Members​ ​through​ ​our​ ​user​ ​friendly​ ​mobile​ ​app
    • Screen​ ​applicants​ ​with​ ​special​ ​ID​ ​software​ ​tools​ ​for​ ​instant​ ​approval​ ​and​ ​access​ ​to​ ​the​ ​service
    • Dispatch​ ​our​ ​fleet​ ​support​ ​team​ ​in​ ​each​ ​market​ ​to​ ​troubleshoot​ ​vehicle​ ​or​ ​hardware​ ​issues
    • Resolve​ ​complex​ ​or​ ​sensitive​ ​Member​ ​account​ ​issues​ ​via​ ​phone​ ​and​ ​email
    • Document​ ​reported​ ​accidents​ ​and​ ​file​ ​with​ ​our​ ​claims​ ​handling​ ​team

    Key​ ​Accountability:

    • Provide​ ​a​ ​best-in-class​ ​experience
    • Respond​ ​timely​ ​to​ ​Member​ ​inquires​ ​via​ ​phone,​ ​emails,​ ​etc.
    • Create​ ​Gig​ ​Members​ ​for​ ​life

    What​ ​you’ll​ ​need​ ​to​ ​succeed:

    • Customer​ ​Service​ ​-​ ​Ability​ ​to​ ​deliver​ ​best-in-class​ ​experience​ ​through​ ​listening,​ ​attentiveness,​ ​patience​ ​and communication​ ​skills.
    • Problem-Solving​ ​-​ ​Identify​ ​problems,​ ​think​ ​on​ ​your​ ​feet,​ ​evaluate​ ​the​ ​options,​ ​find​ ​possible​ ​solutions,​ ​and select​ ​the​ ​best​ ​solution​ ​with​ ​the​ ​member.
    • Data​ ​Entry/Computer​ ​Skills​ ​-​ ​Proficient​ ​typing​ ​with​ ​a​ ​knowledge​ ​of​ ​basic​ ​literacy​ ​and​ ​numeracy​ ​skills​ ​in​ ​order to​ ​ ​effectively​ ​communicate​ ​via​ ​email​ ​with​ ​the​ ​member.
    • Passion​ ​and​ ​Drive​ ​-​ ​ ​Do​ ​what​ ​it​ ​takes​ ​to​ ​get​ ​the​ ​job​ ​done​ ​with​ ​the​ ​best​ ​needs​ ​of​ ​the​ ​member​ ​in​ ​mind.

    Education/Experience/Training:

    • High School Diploma or GED (Required)
    • 3 years in a Member service related field (Required)
    • Bi-lingual Communication Skills (Preferred)
    • Experience reading maps and navigating directions (Preferred)
    • Proven ability to develop rapport via phone interactions (Preferred)

    We’ll value your skills and experience. We’re building a performance organization with heart and developing a pipeline of tomorrow’s leaders. Your work will be enhanced with training opportunities, a mentoring program and our Promote-from-within philosophy. We celebrate our diversity and leverage the power of many minds

    Apply Today

    AAA Tow Truck Driver

    Sparks, Nevada

    First on the scene, and ready to help...Not all superheroes wear capes.

     

    Be a part of AAA’s 117 year history, of legendary roadside service, and apply today!

     

     

    Who you are:

     

    As a tow truck driver, you are part of our Emergency Roadside Services team, and have a passion for offering the highest level of customer service to our members. You wake up in the morning excited, and exhilarated that you have the ability to save someone’s day.  Rain or shine, our members can count on you, to come and rescue them.

     

     Why work for us?

    • Great Pay – $16.46/hour + a 5% increase at 6 months

    • Training – You’ll attend a thorough, comprehensive, three week training program

    • Benefits – Medical, Dental, Vision, wellness program and more!

    • 401k Matching – $1 for $1 company match up to 6% of pay

    • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan

    • Paid Time Off – Ten hours per month, ten holidays annually, one floating holiday and 24 hours per year earmarked for volunteer activities

    • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

     

    What our Roadside Service Technicians do:

    • Driving and operating a service vehicle (i.e. loading/towing vehicles, flat tire changes, lock-out, fuel delivery services, etc.)

    • On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving

    • Utilizing on-board computer, radio communications, and mapping systems

    • Completion of daily paperwork (i.e. call-logs, battery invoices, cash receipts, etc.)

    • Inspecting and submitting maintenance reports of company vehicles for safe and efficient operation

     

     

    Knowledge/Skills/Abilities

    • Ability to learn new skills through training

    • Customer service skills and the ability to interact with a wide-range of people

    • Ability to communicate effectively

    • Basic computer knowledge

    Work Environment/Physical Requirements

     

    Works outdoors at vehicle sites when servicing vehicles. Lifting and carrying tires and parts, weighing up to 50 pounds, several times a day; bending, kneeling and stooping as required for service calls. Works in all weather and all traffic conditions. Vehicle recovery sites may be wet, messy and hazardous.

     

    Service Providers are required to provide a photograph for identification purposes.

     

    #ERSDriver

    Apply Today

    Insurance Sales Agent

    Modesto, California

    We're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service. We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  

    We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
     

    Why work for us?

    • Licensing Assistance – If unlicensed, AAA NCNU will reimburse the costs of licensure

    • Training – You’ll attend a thorough, comprehensive, two week training program

    • No Overhead Costs – W-2 structure with dedicated space in a AAA branch

    • Benefits – Medical, Dental, Vision, wellness program and more!

    • 401k Matching – $1 for $1 company match up to 6% of pay

    • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan

    • Paid Time Off – 17 days your first year + nine holidays annually + 24 hours designated for volunteer work

    Insurance Agent Essential Functions:

    • Uses sales techniques and strong product knowledge to identify customer-specific needs to generate new sales, retain existing insureds and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.

    • Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Agent’s manager.

    • Conduct insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.

    • Establishes rapport with the insured that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.

    • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.

    • Responds to customer inquiries and requests relating to insurance products and membership.

    • Researches and resolves complex customer service issues. Often assists the insured in initiating the first notice of loss on claims.

    Knowledge/Skills/Abilities:

    • Strong sales skills with a history of effectively developing, tracking, following up on and closing leads.

    • Advanced consultative selling techniques utilizing thorough product knowledge.

    • Knowledge of desktop systems including but not limited to Microsoft Office software applications.

    Education & Experience/Licenses & Certifications:

    • 3 to 5 years of relevant sales or insurance industry work experience required.

    • Possesses or has the ability to possess active and unrestricted state issued license(s) required to place property and casualty insurance.

    #IA

    Apply Today

    Service Technician

    Truckee, California

    AAA recently acquired SAFE Security with the vision to become the most trusted smart home security brand in this industry. With your help, we aspire to provide the same peace of mind at home as we have provided on the roads for the last 100 years.

    SERVICE TECHNICIAN JOB DESCRIPTION

    This position is responsible for the service, repair, maintenance, upgrade, installation, and inspections of systems for the existing customer base.  These services are critical for the ongoing customer service experience and satisfaction. 

    • Perform troubleshooting, repairs, and upgrades of systems at customer locations
    • Systems serviced will include security, video surveillance, and some home automation
    • Perform diagnostic evaluation of system issues and perform troubleshooting and repairs
    • Perform surveys and provide estimates for the creation of proposals for work to be performed
    • Inspect systems for proper operation and performance
    • Install new and replacement security systems in customers' homes; this may include wiring, panels, audio/video, CCTV systems and other electrical apparatuses while working with a maximum of 240 volts.
    • Manage parts and inventory process to meet efficiency and accuracy objectives
    • Support the service advisors, key account coordinators, and customer support representatives
    • Review of customer satisfaction survey process to maintain retention
    • Support the virtual assistance technicians to provide internal and external customer technical support and remote programming
    • Provide support for the maintenance of the radio networks and third party platforms for remote management
    • Interface with the monitoring center manager, supervisors, and operators
    • Maintain a high level of safety at all times

    QUALIFICATIONS REQUIRED

    • 3-5 years in a position installing or servicing any combination of security and/or life safety systems
    • Strong customer service communication and conflict resolution skills
    • The ability to use hand tools, electrical testing meters, laptop, and tablet required
    • Technical knowledge of security and life safety system design and operation required
    • Strong written and verbal communication skills
    • Technical or manufacturer's certification a plus
    • Networking and computer literacy is required
    • Must qualify for state alarm agent license
    • Technical certifications are desirable
    • Equipment manufacturer's training and/or certifications are desirable
    • Associate's degree (or equivalent business experience) is preferred

    Apply Today

    Shift Lead

    Las Vegas, Nevada

    Essential Functions

    • Responsible for oversight of shop operations to include inspecting/maintaining of company vehicles/ equipment for safe and efficient operation, battery inventory processes, administrative duties/reports and coordination of scheduling/dispatching
    • Coaching and development of employees, to include training, performance management and the corrective action process
    • Driving and operating the full range of service vehicles (i.e. loading/towing vehicles, flat tire changes, lock-out, fuel delivery services, etc.) for increased
    • Productivity gains and contribution to business results, to include knowledge sharing/coaching/
    • training of peers; utilizing on-board computer, radio communications and mapping systems
    • On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving
    • Managing and maintenance of damages tracking system and coordination of resolution for customer complaints
    • Education and training. I.E.:  AAA Compliance Training, RPST,TSAAC, Lock-out, PSP, Battery
    • Service Training

    Knowledge/Skills/Abilities

    • Ability to drive a manual/automatic shift vehicle
    • Ability to ride a bicycle at a skilled level.
    • Ability to act in the role of a leader, to include coaching, mentoring and training
    • Superior customer service skills and the ability to interact with a wide-range of people
    • Proficient automotive knowledge
    • Proven computer knowledge and familiarity with Microsoft Office Suite
    • Proven math skills and analytical ability
    • Ability to communicate effectively, including proficiency with delivering presentations and conducting meetings
    • Bilingual communication skills (preferred)

    Education & Experience / Licenses & Certification

    • High School Diploma or GED equivalent

    • 8+ years Experience operating a motor vehicle with a valid driver's license

    • Vocational technical automotive training/certification or equivalent experience (preferred)

    • ASE (Automotive Service Excellence) certification (preferred)

    Work Environment/Physical Requirements

    Works outdoors at vehicle sites when servicing vehicles. Lifting and carrying tires and parts, weighing up to 50 pounds, several times a day; bending, kneeling and stooping as required for service calls. Works in all weather and all traffic conditions. Vehicle recovery sites may be wet, messy and hazardous.

    If needed for identification purposes, a photograph may be obtained after an offer of employment is made and accepted.  Service Providers are required to provide a photograph for identification purposes.

    Competency

    Customer Centricity (Proficient)

    Interpersonal Savvy (Proficient)

    Time Management (Proficient)

    Decision Making (Proficient)

    Leadership Credibility (intermediate)

    Apply Today

    Insurance Sales Agent

    Daly City, California

    We're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service. We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members. We're community minded, and celebrate the growth, development and successes of our diverse Team Members.

    Whether you’re just starting your journey or looking to grow your career, we’ll support you every step of the way.

    AAA is known for providing exceptional products, service and experiences to our members. Our Insurance Agents are key members of AAA NCNU, providing exceptional, knowledgeable insurance service.  Whether you are experienced sales professional, or an experienced insurance Agent, AAA NCNU will invest in your success by providing you with unparalleled training and support.

    Why work for us?

    • Licensing Assistance – If unlicensed, AAA NCNU will reimburse the costs of licensure
    • Training – You’ll attend a thorough, comprehensive, three week training program in our Emeryville headquarters
    • No Overhead Costs – W-2 structure with dedication space in a AAA NCNU branch
    • Compensation - Non recoverable draw hourly compensation or lucrative, uncapped bonus plan with first year production incentives
    • Benefits – Medical, Dental, Vision, wellness program and more!
    • 401k Matching – $1 for $1 company match up to 6% of pay
    • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan
    • Paid Time Off – Accrual of 17 PTO days per year, nine holidays annually and 24 hours per year earmarked for volunteer activities
    • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

    Insurance Associate Responsibilities:

    • Uses sales techniques and product knowledge to identify customer-specific needs to generate new sales, retain existing insured’s and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.

    • Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Associate’s manager.

    • Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.

    • Consistently provides all Members with a sales and service experience that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.

    • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.

    • Responds to customer inquiries and requests relating to insurance products and membership.

    • Researches and resolves customer service issues. Often assists the insured in initiating the first notice of loss on claims.

    Education & Experience/Licenses & Certification

    • High school diploma or GED required. Bachelor's degree in relevant field preferred.

    • 2 to 4 years of sales experience required. Insurance industry work experience preferred.

    Currently possesses, or has the ability to acquire the active and unrestricted state issued license(s) required to place property and casualty insurance and Life Insurance. Active required license(s) preferred.

    We’ll value your skills and experience. We’re building a performance organization with heart and developing a pipeline of tomorrow’s leaders. Your work will be enhanced with training opportunities, a mentoring program and our Promote-from-within philosophy. We celebrate our diversity and leverage the power of many minds.              

    #IASales

    Apply Today

    Mobile Patrol Officer

    Scottsdale, Arizona


    "AAA acquired SAFE Security and Safeguard with the vision to become the most trusted smart home security brand in this industry. With your help, we aspire to provide the same peace of mind at home as we have provided on the roads for the last 100 years."


    Safeguard Security is looking for Mobile Patrol Officers to join the team! We have multiple shift positions open with opportunities for overtime!

    Responsibilities

    • Alarm Verification - promptly respond to alarms in your designated area prompted by our onsite monitoring facility
    • Vacation Service - check homes and provide preauthorized requested service for a period when the client is away from home
    • Patrol Accounts - check accounts daily/nightly as contracted with customers
    • Maintain regular records and effectively communicate with dispatch, customers, etc.
    • Safe and courteous operation of the designated patrol vehicle observing all state and municipal traffic laws; all traffic rules specified by the bylaws of the any community which you may enter; and all traffic and vehicle operation rules of Safeguard Security & Communications, Inc.;
    • Proper maintenance of the designated patrol vehicle, e.g. routine, scheduled, preventive or corrective maintenance, vacuuming, car washes, etc.
    • Responding to burglar alarms at businesses and residences while following all prescribed procedures and instructions
    • Completion of daily assigned tasks, e.g. red-tag checks, interior checks, initial interior checks, spot checks, courtesy patrols, etc.
    • Completion, without exception, of unique duties as assigned for your designated beat and shift
    • Keeping the Patrol Division Supervisor informed of all problems, unique situations, etc. that occur on your shift
    • Entering all pertinent and necessary information into Silvertrac
    • Operation of KNOX KeySecure Boxes
    • Proper preparation of Incident reports to include content, numbering and logging
    • Proper use, completion and submission of all forms associated with patrol activities and/or duties
    • Assisting the Patrol Division Supervisors and/or Patrol Division Operations Supervisor with coverage of open shifts within the Division 
       

    Qualifications
     

    • Must be at least 21 years old
    • Must obtain a valid and current Arizona Security Card Certification (Guard Card)
    • Ability to communicate clearly and effectively in English (both written and oral)
    • Must have a phone (home or cell)
    • Must have a friendly demeanor and great customer service skills
    • Must possess a valid AZ driver's license with a clean driving record of 3+ years
    • Be a high school graduate or have a GED
    • Possess effective customer service skills
    • Have a neat and professional appearance
    • Have reliable transportation
    • Must be able to pass a full criminal and background check, and drug test 

    Work Location Scottsdale, Arizona

    #SAFE

    Apply Today

    Member Experience Associate

    Alameda, California

    Essential Functions

    • Exhibits AAA guiding principles and core values
    • Performs routine sales, service and operational functions for AAA Members including; DMV, cashiering, auto travel, notary and insurance sales support, with expectations for maintaining required standards, policies and procedures
    • Understands and actively promotes products and services to achieve individual goals in support of meeting organization goals and objectives 
    • Overcomes obstacles that create barriers to Team Member or branch efforts
    • Identifies process improvement opportunities and proposes solutions
    • Acts as an agent for change while promoting AAA’s guiding principles and core values

    Knowledge/Skills/Abilities

    • Demonstrates sales and service skills. Able to effectively interact, face-to-face, with new, prospective and existing Members.
    • Accuracy and comfort handling money, making change, balancing cash drawer.
    • Good computer skills, proficient in both reading and basic arithmetic.
    • Good written and verbal communication skills in person and over the phone.
    • Ability to multitask in response to requests, requirements and Member/Team Member expectations. Ability to accept feedback and correct course as necessary.

    Education & Experience / Licenses & Certification

    • High school diploma or GED required
    • Two years sales or customer service experience
    • Experience working with sales and service standards and goals
    • Current  & valid Driver's License with clean history may be required
    • Bonding and fingerprinting may be required
    • P&C Licensing may also be required

    Work Environment/Physical Requirements

    Works in a variety of office environments where standing, walking or sitting at a desk, table or computer workstation may

    be required for extended periods of time. May travel by car, plane or other form of transportation to attend business meetings or conferences. May be required to work in one or more locations in a defined service area. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

    #MEASales

    Apply Today

    Member Experience Associate

    Auburn, California

    We're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service. We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
     

    Why work for us?

    • Benefits – Access to Medical, Dental, and Vision program and more! 
    • 401k Matching – $1 for $1 company match up to 6% of pay 
    • Annual Incentive Plan – Eligibility to participate in AAA annual bonus plan 
    • Paid Time Off – Accrual of 17 PTO days your first year, nine paid holidays annually, and 24 hours earmarked for volunteer activities 

    Essential Functions:

    • Exhibits AAA guiding principles and core values

    • Performs routine sales, service and operational functions for AAA Members including; DMV, cashiering, auto travel, notary and insurance sales support, with expectations for maintaining required standards, policies and procedures

    • Understands and actively promotes products and services to achieve individual goals in support of meeting organization goals and objectives 

    • Overcomes obstacles that create barriers to Team Member or branch efforts

    • Identifies process improvement opportunities and proposes solutions

    • Acts as an agent for change while promoting AAA’s guiding principles and core values

    Knowledge/Skills/Abilities:

    • Demonstrates sales and service skills. Able to effectively interact, face-to-face, with new, prospective and existing Members.

    • Accuracy and comfort handling money, making change, balancing cash drawer.

    • Good computer skills, proficient in both reading and basic arithmetic.

    • Good written and verbal communication skills in person and over the phone.

    • Ability to multitask in response to requests, requirements and Member/Team Member expectations. Ability to accept feedback and correct course as necessary.

    Education & Experience / Licenses & Certifications:

    • Two years of sales or customer service experience required

    • Experience working with sales and service standards and goals

    • Current & valid Driver's License with clean history may be required

    • Bonding and fingerprinting may be required

    • P&C Licensing may be required

    Work Environment/Physical Requirements:

    Works in a variety of office environments where standing, walking or sitting at a desk, table or computer workstation may be required for extended periods of time. May travel by car, plane or other form of transportation to attend business meetings or conferences. May be required to work in one or more locations in a defined service area. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

    #MEA

    Apply Today

    AAA Virtual Interview Event -- THIS WEEK – Hiring Insurance Sales Agents

    Daly City, California

    AAA  Virtual Interview Event – Hiring Insurance Sales Agents in Daly City, Redwood City, Milpitas, Mountain View, Menlo Park, San Francisco and more!

    Have you ever pondered a career with AAA – one of America’s largest Membership organizations?

    We are always interested in speaking with superstar sales professionals , licensed and unlicensed to join our team.

    We are hosting a Virtual Interview Event  for fulltime, onsite INSURANCE SALES AGENTS this week  and invite you to interview with us by signing up below.

    AAA Virtual Interview Event - please use link below to schedule your interview!

    https://bit.ly/2Gm10w3   *must use google calendar

    Scheduling Interviews

    • If you are on the West Coast, please ensure that your google calendar is on Pacific Standard (PST) time.
    • Please include your name, your telephone number, your email address and the title and the location of the position you are interested in in the calendar item.
    • Feel free to upload your resume to the calendar item or upload it here:
    • If you are unable to use the google calendar function, please email me at Melanie.Lee@norcal.aaa.com  three days/times when you are available to chat via telephone.

    Why work for us?

    • Licensing Assistance – If unlicensed, AAA MWG will reimburse the costs of obtaining your license
    • Training – You’ll attend a thorough, comprehensive, three week training program in our Walnut Creek headquarters
    • No Overhead Costs – W-2 structure with dedicated space in a AAA MWG branch
    • Compensation – Non recoverable draw hourly compensation or lucrative, uncapped bonus plan with first year production incentives
    • Benefits – Access to Medical, Dental, Vision, wellness program and more!
    • 401k Matching – $1 for $1 company match up to 6% of pay
    • Annual Incentive Plan – Eligibility to participate in AAA MWG annual bonus plan
    • Paid Time Off – Accrual of 17 PTO days per year, nine holidays annually and 24 hours per year earmarked for volunteer activities
    • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

    Requirements:

    • At least 2 years of SALES experience in any industry
    • Minimum of High School Diploma or GED
    • Ability to acquire active and unrestricted state issued license(s) required to place property and casualty insurance and Life Insurance. Active required license(s) preferred.

    Questions: Please contact Melanie.Lee@norcal.aaa.com

    #IASales

    Apply Today

    Job Description AAA Club Owned Fleet is Hiring! Tow Truck Drivers & Battery/Light Service Technicians

    Las Vegas, Nevada

    Essential Functions

    • Driving and operating a service vehicle (i.e. loading/towing vehicles, flat tire changes, lock-out, fuel delivery services, etc.)
    • On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving
    • Utilizing on-board computer, radio communications, and mapping systems
    • Completion of daily paperwork (i.e. call-logs, battery invoices, cash receipts, etc.)
    • Inspecting and submitting maintenance reports of company vehicles for safe and efficient operation
    • Education and training. I.E.:  AAA Compliance Training, RPST,TSAAC, Lock-out, PSP, Battery Service Training

    Knowledge/Skills/Abilities

    • Ability to learn new skills through training
    • Ability to drive a manual/automatic shift vehicle
    • Ability to ride a bicycle at a skilled level.
    • Customer service skills and the ability to interact with a wide-range of people
    • Basic math skills
    • Ability to communicate effectively and a strong command of the English language
    • Basic automotive knowledge
    • Basic computer knowledge
    • Bilingual communication skills

    Education & Experience / Licenses & Certification

    • High School Diploma or GED equivalent
    • 6 – 7 years Experience operating a motor vehicle with a valid driver's license
    • Vocational technical automotive training/certification or equivalent experience (preferred)
    • ASE (Automotive Service Excellence) certification(preferred)

    Work Environment/Physical Requirements

    Works outdoors at vehicle sites when servicing vehicles. Lifting and carrying tires and parts, weighing up to 50 pounds, several times a day; bending, kneeling and stooping as required for service calls. Works in all weather and all traffic conditions. Vehicle recovery sites may be wet, messy and hazardous. Service Providers are required to provide a photograph for identification purposes.

    Apply Today

    Shift Lead

    Concord, California

    Essential Functions

    • Responsible for oversight of shop operations to include inspecting/maintaining of company vehicles/ equipment for safe and efficient operation, battery inventory processes, administrative duties/reports and coordination of scheduling/dispatching
    • Coaching and development of employees, to include training, performance management and the corrective action process
    • Driving and operating the full range of service vehicles (i.e. loading/towing vehicles, flat tire changes, lock-out, fuel delivery services, etc.) for increased
    • Productivity gains and contribution to business results, to include knowledge sharing/coaching/
    • training of peers; utilizing on-board computer, radio communications and mapping systems
    • On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving
    • Managing and maintenance of damages tracking system and coordination of resolution for customer complaints
    • Education and training. I.E.:  AAA Compliance Training, RPST,TSAAC, Lock-out, PSP, Battery
    • Service Training

    Knowledge/Skills/Abilities

    • Ability to drive a manual/automatic shift vehicle
    • Ability to ride a bicycle at a skilled level.
    • Ability to act in the role of a leader, to include coaching, mentoring and training
    • Superior customer service skills and the ability to interact with a wide-range of people
    • Proficient automotive knowledge
    • Proven computer knowledge and familiarity with Microsoft Office Suite
    • Proven math skills and analytical ability
    • Ability to communicate effectively, including proficiency with delivering presentations and conducting meetings
    • Bilingual communication skills (preferred)

    Education & Experience / Licenses & Certification

    • High School Diploma or GED equivalent

    • 8+ years Experience operating a motor vehicle with a valid driver's license

    • Vocational technical automotive training/certification or equivalent experience (preferred)

    • ASE (Automotive Service Excellence) certification (preferred)

    Work Environment/Physical Requirements

    Works outdoors at vehicle sites when servicing vehicles. Lifting and carrying tires and parts, weighing up to 50 pounds, several times a day; bending, kneeling and stooping as required for service calls. Works in all weather and all traffic conditions. Vehicle recovery sites may be wet, messy and hazardous.

    If needed for identification purposes, a photograph may be obtained after an offer of employment is made and accepted.  Service Providers are required to provide a photograph for identification purposes.

    Competency

    Customer Centricity (Proficient)

    Interpersonal Savvy (Proficient)

    Time Management (Proficient)

    Decision Making (Proficient)

    Leadership Credibility (intermediate)

    Apply Today

    Insurance Sales Agent

    Santa Rosa, California

    We're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service. We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  


    We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
     

    Why work for us?

    • Licensing Assistance – If unlicensed, AAA NCNU will reimburse the costs of licensure

    • Training – You’ll attend a thorough, comprehensive, two week training program

    • No Overhead Costs – W-2 structure with dedicated space in a AAA branch

    • Benefits – Medical, Dental, Vision, wellness program and more!

    • 401k Matching – $1 for $1 company match up to 6% of pay

    • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan

    • Paid Time Off – 17 days your first year + nine holidays annually + 24 hours per year designated for volunteer work

    Essential Functions:

    • Uses sales techniques and strong product knowledge to identify customer-specific needs to generate new sales, retain existing insureds and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.

    • Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Agent’s manager.

    • Conduct insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.

    • Establishes rapport with the insured that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.

    • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.

    • Responds to customer inquiries and requests relating to insurance products and membership.

    • Researches and resolves complex customer service issues. Often assists the insured in initiating the first notice of loss on claims.

    Knowledge/Skills/Abilities:

    • Strong sales skills with a history of effectively developing, tracking, following up on and closing leads.

    • Advanced consultative selling techniques utilizing thorough product knowledge.

    • Knowledge of desktop systems including but not limited to Microsoft Office software applications.

    Education & Experience/Licenses & Certifications:

    • 3 to 5 years of relevant sales or insurance industry work experience required.

    • Possesses or has the ability to possess active and unrestricted state issued license(s) required to place property and casualty insurance.

    #IA

    Apply Today

    Administrative Assistant (Part-time)

    Las Vegas, Nevada

    Essential Functions

    • Prepares presentations, compose letters and routine correspondence, and researching information.

    • Creates and maintains database, department organization charts and spreadsheet files.

    • Maintains confidentiality of all corporate, personnel and research matters.

    • May provide budget and general ledger reconciliation duties

    • Process new hire paperwork and on-boarding tasks

    • Responsible for reception and telephone duties, including signing for front office packages.

    • May be required to make meeting and travel arrangements.

    • Responsible for sorting and distributing mail.

    • Administers office operations or specialized business functions.

    • Manages the calendars and schedules appointments.

    • Organizes programs, events, meetings or conferences by arranging facilities and caterers, issuing information.

    • Types memos, payment requests and other department forms and documents.

    • Maintains confidentiality of all corporate, personnel and research matters.

    • May conduct training of other support staff

    • Provides department support such as: Sends faxes as requested, Makes photocopies as requested, Orders office supplies and maintains supply cabinet, Maintains various database and spreadsheet files as requested, Performs other duties as assigned

    Knowledge/Skills/Abilities

    • Demonstrated skills in developing effective relationships, communication skills, managing expectations in a fast paced organization

    • Strong interpersonal, organizational and communication skills

    • Demonstrates conflict resolution skills in developing recommendations and solutions to solve issues.

    • Developed analytical and communication skills

    • Proficient in Microsoft Excel and Powerpoint system applications

    • Knowledge of office procedures and office practices

    • Strong written and verbal communication skills required

    • Strong computer skills with the ability to train others in system usage

    • Bilingual communication skills (preferred)

    Education & Experience / Licenses & Certification

    • 2 to 4 or more years of clerical, office and secretarial experience in a mid-to large company

    • 2 years in a corporate environment

    • High school diploma or GED

    • Associate Degree or some college coursework (preferred)

    Work Environment/Physical Requirements

    Works in an office environment sitting at a desk, table or computer workstation for extended periods of time.  May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

    Competency

    Problem solving (Intermediate) Interpersonal Savvy (Intermediate) Communications (Intermediate) Planning (Intermediate)

    Organizing (Intermediate)

    Quality Orientation (Intermediate) Adaptive Learning (Intermediate) Customer Centricity (Intermediate)

    Apply Today

    Fire Sprinkler Inspection Technician

    Scottsdale, Arizona

      ESSENTIAL FUNCTIONS:

      • Perform complex fire sprinkler system fire alarm inspections, identifying deficiencies and upgrade opportunities. Assist in training level 1 technicians.
      • Perform complex fire sprinkler system repairs, maintenance, and upgrades.
      • Maintain relationship with municipal and state fire authorities for licensing and inspections. Interface with the monitoring center manager and supervisors.
      • Maintain relationships with major accounts and multi-location accounts to ensure satisfaction and retention. Interface with the sales departments to address current service issues and plan support for future growth.

      KNOWLEDGE AND SKILLS:

      • Two or more years in the installation and/or service of fire sprinkler systems.
      • Experience installation and/or service of fire sprinkler systems.
      • Strong customer service communication and conflict resolution skills.
      • Experience in the inspection of fire sprinkler and life safety systems.
      • Technical knowledge of fire, life safety, and sprinkler system design and operation is required.
      • Strong written and verbal communication skills.

      EDUCATION, COMPETENCIES, CERTIFICATIONS/LICENSES:

      • Must qualify for state alarm agent license.
      • Knowledge of life safety and electrical codes.
      • Equipment manufacturer’s training and/or certifications are desirable.
      • Computer / tablet literacy.

      Benefits: Medical/Dental/Vision, 401k matching 3%, Life Insurance, 9 paid holidays, & PTO 3 Weeks.

      #SAFE

      Apply Today

      Tow and Light Service Driver Open House Hiring Event

      Sparks, Nevada

      AAA Club Owned Fleet Open House Hiring Event!!

      Pre-register by applying below

      Date:  Wednesday, August 28th from 10:00am-2:00pm

      Location:  

      1036 Greg St

      Sparks, NV 89431

      (775) 351-1240

      Please pre-register by applying today!

      Walk-ins welcome!

      Be sure to bring a copy of your resume and dress for success for an opportunity to meet directly with hiring managers.

      Why work for us?

      • Great Pay - $16.46/hour + a 5% increase at 6 months

      • Training – You’ll attend a thorough, comprehensive, three week training program

      • Benefits – Medical, Dental, Vision, wellness program and more!

      • 401k Matching – $1 for $1 company match up to 6% of pay

      • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan

      • Paid Time Off – Ten hours per month, ten holidays annually, one floating holiday and 24 hours per year earmarked for volunteer activities

      • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

      We are looking for candidates with:

      • Excellent customer service skills!   

      • Flexibility to work swing shift and weekends

      • Ability to drive a manual/automatic shift vehicle

      • Customer service skills and the ability to interact with a wide-range of people

      • Basic automotive knowledge and at least 6 years’ experience operating a motor vehicle with a valid driver's license

      • Basic computer knowledge

      • Bilingual communication skills a plus

      • High School Diploma or GED equivalent required

      • Vocational technical automotive training/certification or equivalent experience (preferred)

      Essential Functions

      • Driving and operating a service vehicle (i.e. loading/towing vehicles, flat tire changes, lock-out, fuel delivery services, etc.)

      • On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving

      • Utilizing on-board computer, radio communications, and mapping systems

      • Completion of daily paperwork (i.e. call-logs, battery invoices, cash receipts, etc.)

      • Inspecting and submitting maintenance reports of company vehicles for safe and efficient operation

      • Education and training. I.E.:  AAA Compliance Training, RPST,TSAAC, Lock-out, PSP, Battery Service Training

      Work Environment/Physical Requirements

      Works outdoors at vehicle sites when servicing vehicles. Lifting and carrying tires and parts, weighing up to 50 pounds, several times a day; bending, kneeling and stooping as required for service calls. Works in all weather and all traffic conditions. Vehicle recovery sites may be wet, messy and hazardous.  Service Providers are required to provide a photograph for identification purposes.

      #ERSDriver

      Apply Today

      Commercial Insurance Sales Agent

      Phoenix, Arizona

      We're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service. We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members. 
       

      Why work for us?

      • Compensation  Base salary + commission structure

      • Benefits  Access to Medical, Dental, Vision, wellness program and more!

      • 401k Matching  $1 for $1 company match up to 4% of pay

      • Annual Incentive Plan  Eligibility to participate in AAA annual bonus plan

      • Paid Time Off  Accrual of 17 PTO days per year, nine holidays annually and 24 hours per year earmarked for volunteer activities

      Commercial Insurance Agent Duties:

      • Responsible to quote and write commercial lines of insurance.  
      • Prospect within the community to develop new insurance business and create brand presence. Prospect from various resources
      • Required to meet or exceed sales goals set by management.
      • Provide customer service to insurance clients.
      • Employees are required to support the lead generation initiative by providing qualified leads to other business lines of AAA Arizona that include Travel, Insurance, and Automotive.
      • Maintain records, logs and files according to department and club guidelines. Demonstrate thorough and competent skills in both industry and Club computerized systems.
      • May perform other duties as assigned.

      Qualifications:

      • 1-3 years of experience selling Commercial Insurance required
      • Valid Arizona Property and Casualty Insurance License required
      • Valid Arizona driver's license may be required

      #IA

      Apply Today

      Call Receiver

      Tucson, Arizona

      Job Summary:

      Call Receiver provides courteous and professional assistance in responding to member requests for Roadside Assistance for our high volume member service center. We are currently hiring for full time swing shift positions.

      WHY WORK FOR US?

      • Great Pay - $14.50/hour with the opportunity for increases when performance skills blocks are achieved
      • Training – You’ll attend a thorough, comprehensive, 6 week training program
      • Benefits – Medical, Dental, Vision, wellness program and more!
      • 401k Matching – $1 for $1 company match up to 4% of pay
      • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan
      • Paid Time Off – Ten hours per month, ten holidays annually, one floating holiday and 24 hours per year earmarked for volunteer activities
      • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

      ESSENTIAL FUNCTIONS:

      • Call Receiver’s provide courteous and professional assistance in response to members requests for Roadside Assistance in a high volume call center.
      • You must properly answer and enter information into the system for each incoming telephone call.
      • On every call you must deliver extraordinary customer service to our Members, using sound business judgment and accurately answering question by applying department policies while using all provided resources.
      • Accurately enter all information provided by our Members to ensure proper service is rendered.
      • Set proper expectations with our Members to ensure their complete understanding of the services they will be given.
      • Demonstrate empathy when dealing with Members in high stress situations.
      • Ensure Members are fully aware of products available to them to enhance the Member’s experience for each and every Member’s individual situation. (upgrading coverage, etc.)

      KNOWLEDGE/SKILLS/ABILITIES​:

      • Clear verbal and written communication
      • Data entry skills, typing (35 wpm minimum), computer, telephone and basic math
      • Passion for customer service
      • Ability to use a navigation system (Google maps, iOS Maps, Waze… etc.)
      • Ability to work weekends and holidays as necessitated by business and/or weather conditions
      • Ability to cope in a professional manner with a fast work pace and time pressure

      EDUCATION & EXPERIENCE / LICENSES & CERTIFICATION

      • High School diploma or equivalent required – college education credits preferred
      • 0 – 2 years prior customer service experience is preferred

      We’ll value your skills and experience. We’re building a performance organization with heart and developing a pipeline of tomorrow’s leaders. Your work will be enhanced with training opportunities, a mentoring program and our Promote-from-within philosophy. We celebrate our diversity and leverage the power of many minds.

      Apply Today

      Tow and Light Service Driver

      San Rafael, California

      A career with AAA Northern California, Nevada, Utah, Arizona, and Mountain West is unique, just like you.

      We’re a mission-driven Member services organization. We have a saying here at AAA that we aspire to be America’s most trusted organization absolutely famous for doing the right thing. With more than four million Members, our purpose is to bring peace of mind to Members so that they can enjoy life more.

      We work hard to create an environment where you can thrive and where you use your skills and talents to help us deliver legendary Member service. You’ll help have a positive impact on the diverse communities we serve, too.

      AAA is known for providing exceptional products, service and experiences to our members. Our Road Service Technicians (Tow Truck Drivers) provide outstanding member experiences by ensuring our members safety on the road.

      Why work for us?

      • Great Pay – $19.65/hour + a 5% increase at 6 months
      • Training – You’ll attend a thorough, comprehensive, three week training program
      • Benefits – Medical, Dental, Vision, wellness program and more!
      • 401k Matching – $1 for $1 company match up to 6% of pay
      • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan
      • Paid Time Off – Ten hours per month, ten holidays annually, one floating holiday and 24 hours per year earmarked for volunteer activities
      • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

      What our Roadside Service Technicians do:

      • Driving and operating a service vehicle (i.e. loading/towing vehicles, flat tire changes, lock-out, fuel delivery services, etc.)
      • On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving
      • Utilizing on-board computer, radio communications, and mapping systems
      • Completion of daily paperwork (i.e. call-logs, battery invoices, cash receipts, etc.)
      • Inspecting and submitting maintenance reports of company vehicles for safe and efficient operation
      • Education and training. I.E.: AAA Compliance Training, RPST,TSAAC, Lock-out, PSP, Battery Service Training

      Education & Experience/Licenses & Certification

      • Ability to drive a manual/automatic shift vehicle
      • Customer service skills and the ability to interact with a wide-range of people
      • Basic math skills
      • Basic automotive knowledge and at least 6 years’ experience operating a motor vehicle with a valid driver’s license
      • Basic computer knowledge
      • Bilingual communication skills a plus
      • High School Diploma or GED equivalent required
      • Vocational technical automotive training/certification or equivalent experience (preferred)
      • ASE (Automotive Service Excellence) certification(preferred)

      Work Environment and Physical Requirements:

      Works outdoors at vehicle sites when servicing vehicles. Lifting and carrying tires and parts, weighing up to 50 pounds, several times a day; bending, kneeling and stooping as required for service calls. Works in all weather and all traffic conditions. Vehicle recovery sites may be wet, messy and hazardous. Service Providers are required to provide a photograph for identification purposes. If needed for identification purposes, a photograph may be obtained after an offer of employment is made and accepted.   

      #ERSDriver

      Apply Today

      Insurance Sales Agent

      Ogden, Utah

      We're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service. We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.


      We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      Why work for us?

      • Licensing Assistance – If unlicensed, AAA will reimburse the costs of licensure

      • Training – You’ll attend a thorough, comprehensive, two week training program

      • No Overhead Costs – W-2 structure with dedication space in a AAA branch

      • Benefits – Medical, Dental, Vision, wellness program and more!

      • 401k Matching – $1 for $1 company match up to 6% of pay

      • Annual Incentive Plan – Eligibility to participate in AAA annual bonus plan

      • Paid Time Off – 17 days your first year + nine holidays annually + 24 hours per year designated for volunteer work

      Essential Functions:

      • Uses sales techniques and strong product knowledge to identify customer-specific needs to generate new sales, retain existing insureds and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.

      • Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Agent’s manager.

      • Conduct insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.

      • Establishes rapport with the insured that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.

      • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.

      • Responds to customer inquiries and requests relating to insurance products and membership.

      • Researches and resolves complex customer service issues. Often assists the insured in initiating the first notice of loss on claims.

      Knowledge/Skills/Abilities:

      • Strong sales skills with a history of effectively developing, tracking, following up on and closing leads.

      • Advanced consultative selling techniques utilizing thorough product knowledge.

      • Knowledge of desktop systems including but not limited to Microsoft Office software applications.

      Education & Experience/Licenses & Certifications:

      • High School Diploma or GED required. Bachelor's degree in a relevant field preferred.

      • 3 to 5 years of relevant sales or insurance industry work experience required.

      • Possesses or has the ability to possess active and unrestricted state issued license(s) required to place property and casualty insurance.

      #IA Sales

      Apply Today

      Certified Automotive Technician

      Chandler, Arizona

      Successfully complete automotive service and repair work qualified to preform.  Perform work according to safety guidelines.  Complete vehicle inspection form and vehicle diagnostic form and submit to service advisor.  Complete documentation of repair work completed.

      Advises service advisor of change in a vehicles status. Inspect vehicles for additional needed repairs or maintenance and recommend them to the service advisors for sale to customers.

      Responsible to maintain a safe and clean work area.  Participate in ongoing training as assigned by management. Study technical bulletins, industry magazines, and technical web sites. 

      Certifications, Licenses, Registrations:

      Valid Arizona driver’s license and current 39 month driving record. 
      2 ASE Certifications required or equivalent experience.

      Candidates will be considered if there certifications have expired within the last 2 years. 
      Candidate will be required to re-certify in at least 2 areas at the next testing cycle as a condition of employment. 

      Education and/or Experience:

      Technical Training

      3-5 years experience

      PHYSICAL DEMANDS: Required by the Americans with Disabilities Act (ADA).
      The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions o this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk and hear, required to sit, occasionally required to stand and walk; use and to finger, handle, or feel; and reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, peripheral vision and the ability to focus. Identify specific hazards as necessary (use of chemicals, equipment, driving).

      May be exposed to chemicals, pneumatic air, electrical, lifting, tripping and/or falling, drives member and/or company vehicle.

      #Automotive

      Apply Today

      Automotive Glass Technician

      Tucson, Arizona

      Major duties, responsibilities, & expectations

      • Perform mobile and fixed site removal and installation of auto glass, and glass repairs.  Utilizes hand and power tools to remove moldings, wipers, mirrors, windshields, door glass, and back glass minimizing any vehicle damage that could occur. Glass repair and replacement will be completed per industry / AAA specifications.
      • Review daily auto glass jobs itinerary and ensure that replacement glass has arrived in good condition from supplier and additional parts / items for installations are on hand. Technician will communicate with Auto Glass Supervisor, CSR's, and suppliers to resolve any discrepancies.
      • Responsible to provide outstanding level of member / customer satisfaction and will represent AAA in a professional manner.  Work closely with Auto Glass Supervisors and CSR's to quickly resolve any service / quality issues.
      • Responsible to maintain a clean and safe work environment and adhere to OSHA safety and compliance standards.  Responsible to report accidents and injuries immediately to supervisor and communicate unsafe situations to prevent accidents
      • May perform other duties as assigned.

      Education and/or Experience:

      • High School diploma or GED required
      • 3-5 years experience
      • Valid AZ drivers license and current 39 month driving record 
      • National Glass Association (NGA) certification desired.  Required to obtain NGA certification within 60 days of employment or as determined by management. 

      PHYSICAL DEMANDS:

      Required by the Americans with Disabilities Act (ADA).
      The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions o this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk and hear, required to sit, occasionally required to stand and walk; use and to finger, handle, or feel; and reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, peripheral vision and the ability to focus. Must be able to lift and or move up to 100 pounds.  Required to sit or stand for extended periods of time and must be able to walk, climb, balance, stoop, kneel, crouch, and crawl.  Must be able to work in severe weather conditions.  May drive up to 300 miles per day. 

      #Automotive

      Apply Today