Careers

Join our team of change makers

We’re looking for bright, passionate, and collaborative people to join
our tight-knit team as we innovate in the spirit of service. If this
sounds like you, let’s talk. Email us at careers@a3ventures.co.

Manager, Continuous P&L Improvement

Berkeley, California

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

At A3 Labs we come to work to dream, design and define how we will live and move into the future. We exist to harness these forces for the benefit of Members and future generations, humanizing disruptive change for the betterment of the communities we serve. We’re looking for bright, passionate, and collaborative people to join our tight-knit team as we innovate in the spirit of service.

Why Work For Us?

Impact. Lead the charge in mobility as a service movement and enable people’s lives to improve through the sharing economy. Leverage the best of an established 115 year-old not for profit combined with start-up speed and agility to create real and meaningful impact.

Recognition. We offer a competitive total compensation package including base salary, annual performance bonuses, benefits, and 401(k) Company match with additional discretionary contribution potential.

Lifestyle. We do honorable work, and we practice our values: humility, integrity, teamwork, and service. You’ll have the security of a larger organization but you’ll move at startup speed.

Summary

This operations position leads a team focused on maximizing the monetization and utilization of all assets and minimizing the costs of providing service. The team will accelerate the path to financial sustainability for the line of business.

Essential Functions

Lead the Fleet Support function in ensuring Gig vehicles are efficiently assigned tickets to be cleaned, fueled, serviced, and positioned to deliver maximum value to Gig Members.
Lead the Strategic Finance function in developing and evaluating business cases, delivering timely analyses of ongoing operational activities, and forecasting operational and financial performance.
Lead the Business Intelligence function in maintaining the structure, process, quality, and access to data and reporting, and then turning this information into dashboards, actionable insights, and business decisions.
Serve on the Gig Leadership Team and contribute towards the overall business success.

Knowledge/Skills/Abilities

A minimum of 3 years of financial management experience.
A minimum of 2 years of strategy experience.

Education & Experience/Licenses & Certification

Bachelor’s degree in Finance, Economics, Engineering, Mathematics, Statistics, or a related discipline
MBA preferred
Financial statement literacy
Multivariate statistical analysis and predictive modeling experience
Experience in Tableau and writing SQL code in relational database environment
Strong business acumen, transformational thinking, and ability to execute

Supervisory Responsibilities

Position has full supervisory responsibility for 10 Team Members, including nine roles on the Fleet Support Team (one Team Lead and eight Member Care Specialists) and one Data Scientist role.

Working Environment/Minimum Physical Requirements

This is primarily an office job. Physical requirements include standing, sitting, bending and lifting (up to 15 pounds). Approximately 98% of time is spent using a video display terminal.

We are passionate about maintaining a diverse and inclusive workplace that reflects the people and culture of the communities we serve, and fostering an environment in which everyone can realize their full potential and grow without barriers. We celebrate our differences as they make us stronger and invigorate our workplace. We believe that each of us enriches our culture by contributing unique perspectives, valuable insights and key strengths. We want each of our Team Members to feel valued, respected and supported.

#GG

Apply Today

Product Lead - GIG Car Share

Berkeley, California

Summary

Discovers, develops and evaluates new product ideas, enhancements to existing products or product extensions, and translates research discoveries into usable and marketable products. Leads, plans and tracks all phases of the product life cycle, from inception to introduction into the marketplace. Develops design briefs for new product ideas, including specifications, sketches and/or models to present a clear, focused concept for consideration.

Essential Functions

Product Management

Help define product vision and execution
Translate insights from research, analytics and user data to user stories, product requirements and features
Help build and execute product roadmap
Be a key player on the team to remove roadblocks and drive team success

Product Development

Work with engineering team to build and launch new features
Leverage agile methodologies and design thinking to test assumptions quickly
Scope feature development and help drive implementation & execution
Complete special projects as assigned

Research

Research and analyze user needs
Plan research projects along side Product & Business stakeholders
Run research projects to understand and communicate user needs to the team

Data Analysis

Analyze research data to understand trends in product usage, gaps in current experience and Member needs
Help translate analytics data into actionable insights
Help identify & develop specific customer segments

Knowledge/Skills/Abilities

A problem solver who is able to make smart simplifying assumptions
Self-starter with ability to handle multiple activities
Excellent analytical, problem-solving, organizational, verbal, written and presentation communication and interpersonal skills. A cross-functional influencer with ability to build strong relationships
Deep interest in creating and analyzing products
Ability to thrive under pressure and function effectively in a fast-paced environment, providing strong leadership skills and managing multiple projects simultaneously
Demonstrated capacity for developing and understanding strategy with a strong aptitude for determining the optimal way to position products in the market
Solid written and oral communication skills

Education & Experience/Licenses & Certification

Bachelor's degree (Required)
4+ years combined experience in product management (Required)

Apply Today

Tow Service,Lead

Concord, California

Act in the capacity of a team lead, including training and development of staff, coordinating work, and administrative duties. Driving and operating of the full range of service vehicles (tow trucks, battery service vehicles, light service vehicles), operating towing equipment and battery service equipment for AAA members and for commercial purposes. Performing effective diagnostics/troubleshooting on vehicles. Providing an outstanding customer service experience. Utilized as a Trainer/Mentor for new hires/ERS Specialist.

Essential Functions

Responsible for oversight of shop operations to include inspecting/maintaining of company vehicles/ equipment for safe and efficient operation, battery inventory processes, administrative duties/reports and coordination of scheduling/dispatching
Coaching and development of employees, to include training, performance management and the corrective action process
Driving and operating the full range of service vehicles (i.e. loading/towing vehicles, flat tire changes, lock-out, fuel delivery services, etc.) for increased
Productivity gains and contribution to business results, to include knowledge sharing/coaching/
training of peers; utilizing on-board computer, radio communications and mapping systems
On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving
Managing and maintenance of damages tracking system and coordination of resolution for customer complaints
Education and training. I.E.: AAA Compliance Training, RPST, TSAAC, Lock-out, PSP, Battery
Service Training

Knowledge/Skills/Abilities

Ability to drive a manual/automatic shift vehicle
Ability to ride a bicycle at a skilled level.
Ability to act in the role of a leader, to include coaching, mentoring and training
Superior customer service skills and the ability to interact with a wide-range of people
Proficient automotive knowledge
Proven computer knowledge and familiarity with Microsoft Office Suite
Proven math skills and analytical ability
Ability to communicate effectively, including proficiency with delivering presentations and conducting meetings
Bilingual communication skills (preferred)

Education & Experience / Licenses & Certification

High School Diploma or GED equivalent
8+ years Experience operating a motor vehicle with a valid driver's license
Vocational technical automotive training/certification or equivalent experience (preferred)
ASE (Automotive Service Excellence) certification (preferred)

Work Environment/Physical Requirements

Works outdoors at vehicle sites when servicing vehicles. Lifting and carrying tires and parts, weighing up to 50 pounds, several times a day; bending, kneeling and stooping as required for service calls. Works in all weather and all traffic conditions. Vehicle recovery sites may be wet, messy and hazardous. Service Providers are required to provide a photograph for identification purposes.

Competency

Customer Centricity (Proficient)

Interpersonal Savvy (Proficient)

Time Management (Proficient)

Decision Making (Proficient)

Leadership Credibility (intermediate)

Apply Today

Outbound Member Experience Associate

Antioch, California

We are hiring a Member Experience Associate who will be the Subject Matter Expert on AAA Smart Home offerings. Strong outbound calling and sales experience required.

Essential Functions

Exhibits AAA guiding principles and core values
Performs routine sales, service and operational functions for AAA Members including; DMV, cashiering, auto travel, notary and insurance sales support, with expectations for maintaining required standards, policies and procedures
Understands and actively promotes products and services to achieve individual goals in support of meeting organization goals and objectives
Overcomes obstacles that create barriers to Team Member or branch efforts
Identifies process improvement opportunities and proposes solutions
Acts as an agent for change while promoting AAA’s guiding principles and core values

Knowledge/Skills/Abilities

Demonstrates sales and service skills. Able to effectively interact, face-to-face, with new, prospective and existing Members.
Accuracy and comfort handling money, making change, balancing cash drawer.
Good computer skills, proficient in both reading and basic arithmetic.
Good written and verbal communication skills in person and over the phone.
Ability to multitask in response to requests, requirements and Member/Team Member expectations. Ability to accept feedback and correct course as necessary.

Education & Experience / Licenses & Certification

High school diploma or GED required
Two years sales or customer service experience
Experience working with sales and service standards and goals
Current & valid Driver's License with clean history may be required
Bonding and fingerprinting may be required
P&C Licensing may also be required
Bilingual Spanish preferred
Strong outbound calling and sales experience required.

Work Environment/Physical Requirements

Works in a variety of office environments where standing, walking or sitting at a desk, table or computer workstation may be required for extended periods of time. May travel by car, plane or other form of transportation to attend business meetings or conferences. May be required to work in one or more locations in a defined service area. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

#MEL

Apply Today

Automotive Technician

Vacaville, California

Why Work With Us:

Check out the benefits!

State of the art equipment
Paid training with opportunities for growth
Tuition reimbursement for automotive education and ASE Certifications
Clean well equipped shops with consistent car count
Exceptional benefits within 30 days of hire, with employer contribution to medical/Dental/Vision premiums
401K Matching $1 to $1 up to 6% annually
15 Paid Days off (20 after 1 year) + 9 paid holidays, some Saturdays and no Sundays
A free AAA Membership and numerous employee discounts

New locations opening in Elk Grove, Hayward and San Rafael 2021!

Job Responsibilities:

Performs work that is indicated on Approved Repair Orders.
Performs only needed and or customer requested services on vehicles.
Performs all repairs according to MAP (Motorist Assurance Program), OEM (Original Equipment Manufacturers) or accepted industry standard procedures
Assures all repairs are for the benefit of the member/customer.
Test drives all vehicles when practical for any/all performance or drivability concerns before performing work
- Exception: when unsafe or vehicle not drivable
- Retest drives after repairs completed to verify that repair solved defined problems
Maintains clean and safe work environment; cleans spills and debris immediately to reduce hazards
Maintain company provided equipment and machinery
Follows company and industry safety rules and regulations
Reports all unsafe conditions to supervisor including but not limited to lifts, overhead doors, and equipment
Attends all required training, seeks additional training to maintain and increase effectiveness
Keeps up to date on industry trends and repair procedures.
Attends and successfully completes at least 24 hours of continuing auto repair training per year sponsored and/or provided by the club.
Maintains customer vehicles in regard to cleanliness and does not tune or otherwise adjust any controls within the vehicle.
Verifies as soon as practicable that parts ordered for the vehicle assigned to them are correct.
Performs digital inspection and documents to their full potential. Notates all pertinent information into the shop inspection or management system, attaches all photos or videos to illustrate repairs or needs to the inspection.
Assures all comeback related repairs are prioritized as directed by manager or lead.
Communicates effectively as necessary with manager, service advisors and other technicians to contribute to the overall performance of the location
Responsible for the safety and accuracy of all repairs made and or systems inspected to assure vehicle is as safe or more safe condition as was prior to work commencing
Performs other related duties as assigned.
Note: May require travel to different locations on an as needed basis

Knowledge/Skills/Abilities

Effective verbal and written communication skills in the language(s) required for the role, as justified for business necessity
Effective organization, interpersonal and negotiation skills
Ability to work scheduled hours as necessitated by business need
Math and computer skills with experience using software applications including word processing, browsers, and email
Member service focus
Ability to drive vehicles equipped with manual transmission
Knowledge of equipment/tool operation and diagnostic/repair procedures
Maintains 100% productivity as measured by dividing hours worked by labor hours flagged

Education & Experience/ Licenses & Certifications

High School diploma or equivalent certification (GED)
Valid driver license and acceptable driving record
At least four years experience as an automobile technician
ASE Master Tech with L1 certification level or equivalent OEM certifications and fulfills ASE requirement within one year of hire. .
Smog Repair and Testing Certification preferred (CA only)

Work Environment/Physical Requirements

Ability to lift and or carry up to 50lbs
Standing, bending, kneeling, pushing, reaching, lifting, climbing ladders
Exposure to loud noises

#MCC

Apply Today

Life Insurance Agent

Mesa, Arizona

At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Essential Functions

Maximizes life insurance market penetration with current members and property/casualty insureds and stays vigilant for new sales opportunities. Maintains high quality production and persistency standards to assure profitable growth. Identifies and develops sales opportunities within the community. Follows company approved sales process in the completion of required financial, activity and sales reporting.
Provides life sales support and training on lead development and identification for the frontline employees, Insurance Sales Agents (P/C) and other staff who come in contact with members/ insureds. Establishes and maintains strong working relationships with front line employees, Sales Agents and the branch management team. Notifies Agents in a timely manner of result with referred lead. Provides leads from life insureds and other calls to Sales Agents for other products/services, i.e., membership, auto/homeowners and travel insurance.
Stays well-informed of changes and developments in policy and/or external practices. Attends meetings to obtain information, provide input, keep lines of communication open, stay updated and offer sales ideas when appropriate. Keeps current in industry; maintains continuing education for licensure.
Develops annual business plan with input and involvement from the Life Sales Manager to meet goals and determine responsibilities, including new business life sales, quality standards, as well as building outstanding customer relationships. Reviews plan objectives and reassesses strategies to align performance relative to annual sales goals.
Ensures compliance with NCNU and AAA Life and regulations, as well as external regulations

Knowledge/Skills/Abilities

Strong interpersonal, presentation and communication skills needed to interact with staff, members and insureds effectively
Ability to cultivate relationships with peers and staff; educates staff to make referrals to Life Insurance
Agents
Computer skills in basic software applications, and navigating business applications specific to life insurance
Demonstrated skills in selling life insurance and annuities; Skills to develop, track and effectively follow up on leads (preferred)
Strong knowledge in sales techniques, life product line illustrations, features and benefits (preferred)
Demonstrated skills in prospecting and lead generation abilities (preferred)
Bilingual communication skills (preferred)

Education & Experience/Licenses & Certification

High School Diploma or GED
Valid Automobile Operator's License
Active State Resident Life Insurance License
Bachelor's degree in related area or an equivalent combination of education and experience
(preferred)
1+ years experience in Life Insurance and/or Annuity Sales (preferred)
CLU, ChFC and/or LUTCF Designations (preferred)

Work Environment/Physical Requirements

Works in an office environment sitting at a desk, table or computer workstation for extended periods of time. May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

#LIFE

Apply Today

Bilingual Spanish Member Experience Associate

San Jose, California

Why Work For Us?

Great Pay – Paid training and competitive hourly base + incentives.
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay.
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

Summary:

Essential Functions

Performs routine sales, service and operational functions for AAA Members including; DMV, cashiering, auto travel, notary and insurance sales support, with expectations for maintaining required standards, policies and procedures.
Understands and actively promotes products and services to achieve individual goals in support of meeting organization goals and objectives.
Overcomes obstacles that create barriers to Team Member or branch efforts and identifies process improvement opportunities and proposes solutions.
Acts as an agent for change while promoting AAA’s guiding principles and core values.

Knowledge/Skills/Abilities

Demonstrates sales and service skills. Able to effectively interact, face-to-face, with new, prospective and existing Members.
Accuracy and comfort handling money, making change, balancing cash drawer.
Good computer skills, proficient in both reading and basic arithmetic.
Good written and verbal communication skills in person and over the phone.
Ability to multitask in response to requests, requirements and Member/Team Member expectations. Ability to accept feedback and correct course as necessary.

Education & Experience / Licenses & Certification

High school diploma or GED required.
Two years sales or customer service experience.
Experience working with sales and service standards and goals.
Current & valid Driver's License with clean history may be required.
Bonding and fingerprinting may be required.
Active P&C license is preferred.
Bilingual Spanish is required.

Work Environment/Physical Requirements

Works in a variety of office environments where standing, walking or sitting at a desk, table or computer workstation may be required for extended periods of time.
May travel by car, plane or other form of transportation to attend business meetings or conferences.
May be required to work in one or more locations in a defined service area. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

Apply Today

Jr. Service Advisor/ Auto Center Support

Roseville, California

Why Work For Us?

Exceptional benefits within 30 days of hire, with employer contribution to Medical/Dental/Vision premiums
401K Matching $1 to $1 up to 6% annually
Opportunity for advancement
15 Paid Days off (20 after 1 year) + paid holidays, some Saturdays and no Sundays
Clean well equipped shops with consistent car count
Free AAA Membership and numerous employee discounts

Essential Functions

• Maintain proper levels of member/customer satisfaction.

• Answer telephones and assist customers with booking appointments and general service questions.

• Route customers to the proper staff member for more technical questions.

• Assist with invoicing and processing payments for customers.

• Assist with entering supplier invoices into the shop management software.

• Assist the General Manager with physical inventories

• Assist management with coordinating and holding employee meetings.

• Assist Service Advisors and General Manager with various administrative duties – filing, mail processing, supply ordering, daily closing, etc.

• Maintain a clean and safe working environment. Keep the parking area and the interior sales and service area of the facility neat and clean on a daily basis.

Knowledge/Skills/Abilities

• Good written verbal communication, ability to take direction well

• Bilingual communication skills (preferred)

• Basic Mathematical skills

Education & Experience/Licenses & Certification

Two (2) years of experience in a customer contact role

Work Environment/Physical Requirements

Lifting and carrying parts, weighing up to 25 pounds, possibly several times a day; Some exposure to loud noises every day for up to 30 minutes at a time from air tools and auto repair equipment. A percent of time is spent traveling by car to pick up parts and customers. Long periods of time on their feet.

Apply Today

Member Experience Associate

Daly City, California

Why Work For Us?

Great Pay – Paid training and competitive hourly base + incentives.
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay.
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

Summary:

Essential Functions

Performs routine sales, service and operational functions for AAA Members including; DMV, cashiering, auto travel, notary and insurance sales support, with expectations for maintaining required standards, policies and procedures.
Understands and actively promotes products and services to achieve individual goals in support of meeting organization goals and objectives.
Overcomes obstacles that create barriers to Team Member or branch efforts and identifies process improvement opportunities and proposes solutions.
Acts as an agent for change while promoting AAA’s guiding principles and core values.

Knowledge/Skills/Abilities

Demonstrates sales and service skills. Able to effectively interact, face-to-face, with new, prospective and existing Members.
Accuracy and comfort handling money, making change, balancing cash drawer.
Good computer skills, proficient in both reading and basic arithmetic.
Good written and verbal communication skills in person and over the phone.
Ability to multitask in response to requests, requirements and Member/Team Member expectations. Ability to accept feedback and correct course as necessary.

Education & Experience / Licenses & Certification

High school diploma or GED required.
Two years sales or customer service experience.
Experience working with sales and service standards and goals.
Current & valid Driver's License with clean history may be required.
Bonding and fingerprinting may be required.
P&C Licensing preferred and will be required upon hire.
Bilingual Spanish preferred

Work Environment/Physical Requirements

Works in a variety of office environments where standing, walking or sitting at a desk, table or computer workstation may be required for extended periods of time.
May travel by car, plane or other form of transportation to attend business meetings or conferences.
May be required to work in one or more locations in a defined service area. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

#MEL

Apply Today

Home Service Technician

Berkeley, California

Why Work For Us?

Impact. Lead the charge in mobility as a service movement and enable people’s lives to improve through the sharing economy. Leverage the best of an established 115 year-old not for profit combined with start-up speed and agility to create real and meaningful impact.
Recognition. We offer a competitive total compensation package including base salary, annual performance bonuses, benefits, and 401(k) Company match with additional discretionary contribution potential.
Lifestyle. We do honorable work, and we practice our values: humility, integrity, teamwork, and service. You’ll have the security of a larger organization but you’ll move at startup speed.

Summary

As the Home Services Associate II and a member of the House Manager team, you are responsible for supporting the daily operations and member interaction. You are both our voice and the face of House Manager to our member base. Our people-centric management team will support you with scheduling, training, and ensuring you have all the equipment you need to be successful. You will also be supporting your other team members with work orders, home assessments and other items that may be your specialty and not theirs. Our goal is to have you grow with us and help hone your trade skills to become an expert in your area, for yourself and the members we serve. We are expecting you to use sound business judgment to resolve service, operational, and technology issues with a great team behind you for support.

Essential Functions

Complete work orders as assigned
You will manage your time at a given job site and be given a schedule to work towards completing based on member demand
Complete, provide, and educate our members on our Home Health Preventative Maintenance Reports that drive future work to our team and help our members understand their homes better
You will be asked infrequently to Quality Check/Assess (QC or QA) the work of contractors that complete work that you specialize in and notify your leadership team should rework be needed
You will provide pricing recommendations on permitted work orders that may require the use of outside contractor support or to build out a pricing structure
You will learn and grow your skill base in your specific trade specialty, as well as, learn the basics of other trade areas to build out your core skills to complete work across the trades
You will also learn and apply necessary steps that are needed to complete larger jobs (remodels, renovations, large installations, etc.) and support team members in completing these tasks
Understand and enforce OSHA standard safety and cleanliness
Basic understanding of the financial impacts of labor and materials on a job

Knowledge/Skills/Abilities

Strong oral and written communication
Understand the basic requirements of collecting information via photos and measurements
Basic understanding of skills which include:
Electrical (GFCI installation)
Appliance trouble shooting and basic repair
Basic understanding of plumbing and repair
Ability to replace toilets
Ability to replace ceiling fans, lights, etc. (basic electric work)
Ability to caulk properly
Landscaping
Intermediate knowledge of your specific trade skill and the ability to complete basic jobs within that skillset
Understand and enforce job site safety and cleanliness
Advanced understanding and safety related to the use of power tools
Collaborative and team oriented individual

Education & Experience/Licenses & Certification

High school diploma or equivalent required
2-4 years of experience in a specialized trade
Valid Driver’s license
Basic understanding of other trade skill areas (electrical, plumbing, carpentry, etc.)
Ability to learn and use a scheduling software
Ability to learn and use an online ordering system
2-4 verifiable years within classified trade

Work Environment/Physical Requirements

Lifting and carrying various parts, weighing up to 30-50 pounds, several times a day
Bending, kneeling, reaching and stooping as required for service calls

#GG

Apply Today

Battery/Light Service Driver

San Francisco, California

Come join our newest AAA Fleet Location in San Francisco!!

Why Work For Us?

Great Pay - Great Hourly pay with potential to make up to $1300 per month with quality and productivity incentives!
Training – You’ll attend a thorough, comprehensive, training program
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Monthly bonus potential
Paid Time Off- Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Essential Functions

Driving and operating a service vehicle (i.e. flat tire changes, lock-out, fuel delivery services, etc.)
On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving
Leverages sales skills for offering products and services from AAA to member during service interaction
Utilizing on-board computer, radio communications, and mapping systems
Completion of daily paperwork (i.e. call-logs, battery invoices, cash receipts, etc.)

Knowledge/Skills/Abilities

Clear and proficient verbal and written communication even under pressure
Common knowledge of vehicle components and the common reasons for vehicle failure
Demonstrates problem solving and listening skills to evaluate member safety as well as the ability to discern safety issues and respond appropriately
Ability to drive a manual/automatic shift vehicle

Education & Experience/Licenses & Certification

Two (2) years of experience in a customer contact role
Education and training. I.E.: AAA Compliance Training, RPST,TSAAC, Lock-out, PSP, Battery Service Training
Vocational technical automotive training/certification or equivalent experience (preferred)
ASE (Automotive Service Excellence) certification(preferred)

Work Environment/Physical Requirements

#ERS

Apply Today

Member Experience Associate

Reno, Nevada

Why Work For Us?

Great Pay – Paid training and competitive hourly base + incentives.
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay.
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

Summary:

Essential Functions

Performs routine sales, service and operational functions for AAA Members including; DMV, cashiering, auto travel, notary and insurance sales support, with expectations for maintaining required standards, policies and procedures.
Understands and actively promotes products and services to achieve individual goals in support of meeting organization goals and objectives.
Overcomes obstacles that create barriers to Team Member or branch efforts and identifies process improvement opportunities and proposes solutions.
Acts as an agent for change while promoting AAA’s guiding principles and core values.

Knowledge/Skills/Abilities

Demonstrates sales and service skills. Able to effectively interact, face-to-face, with new, prospective and existing Members.
Accuracy and comfort handling money, making change, balancing cash drawer.
Good computer skills, proficient in both reading and basic arithmetic.
Good written and verbal communication skills in person and over the phone.
Ability to multitask in response to requests, requirements and Member/Team Member expectations. Ability to accept feedback and correct course as necessary.

Education & Experience / Licenses & Certification

High school diploma or GED required.
Two years sales or customer service experience.
Experience working with sales and service standards and goals.
Current & valid Driver's License with clean history may be required.
Bonding and fingerprinting may be required.
P&C Licensing may be required.

Work Environment/Physical Requirements

Works in a variety of office environments where standing, walking or sitting at a desk, table or computer workstation may be required for extended periods of time.
May travel by car, plane or other form of transportation to attend business meetings or conferences.
May be required to work in one or more locations in a defined service area. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

#MEA

Apply Today

Insurance Sales Agent

Phoenix, Arizona

Why work for us?

Compensation – Generous base plus commission pay structure with the ability to earn commission on every policy
Licensing Assistance – AAA will reimburse a portion of the costs of licensure
No Overhead Costs – W-2 structure with dedication space in a AAA NCNU branch.
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay.
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

Summary:

Sales Agents serve our Members by selling Property & Casualty and Roadside Assistance insurance that meets the Member’s needs.

Essential Functions

Uses sales techniques and product knowledge to identify customer-specific needs to generate new sales, retain existing insured’s and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.
Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Associate’s manager.
Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.
Consistently provides all Members with a sales and service experience that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.
Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.
Responds to customer inquiries and requests relating to insurance products and membership.
Researches and resolves customer service issues. Often assists the insured in initiating the first notice of loss on claims.

Education & Experience/Licenses & Certifications

High school diploma or GED required. Bachelor's degree in a relevant field preferred.
2 to 4 years of sales experience preferred.
Currently possesses, or has the ability to acquire unrestricted state issued license(s) required to place property and casualty insurance within twenty-one (21) calendar days of start date. Depending on start date, active property and casualty license(s) may be required.

Work Environment/Physical Requirements

#IA

Apply Today

Member Experience Associate

Gilroy, California

Why Work For Us?

Great Pay – Paid training and competitive hourly base + incentives.
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay.
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

Summary:

Essential Functions

Performs routine sales, service and operational functions for AAA Members including; DMV, cashiering, auto travel, notary and insurance sales support, with expectations for maintaining required standards, policies and procedures.
Understands and actively promotes products and services to achieve individual goals in support of meeting organization goals and objectives.
Overcomes obstacles that create barriers to Team Member or branch efforts and identifies process improvement opportunities and proposes solutions.
Acts as an agent for change while promoting AAA’s guiding principles and core values.

Knowledge/Skills/Abilities

Demonstrates sales and service skills. Able to effectively interact, face-to-face, with new, prospective and existing Members.
Accuracy and comfort handling money, making change, balancing cash drawer.
Good computer skills, proficient in both reading and basic arithmetic.
Good written and verbal communication skills in person and over the phone.
Ability to multitask in response to requests, requirements and Member/Team Member expectations. Ability to accept feedback and correct course as necessary.

Education & Experience / Licenses & Certification

High school diploma or GED required.
Two years sales or customer service experience.
Experience working with sales and service standards and goals.
Current & valid Driver's License with clean history may be required.
Bonding and fingerprinting may be required.
P&C Licensing may be required.
Bilingual Spanish preferred.

Work Environment/Physical Requirements

Works in a variety of office environments where standing, walking or sitting at a desk, table or computer workstation may be required for extended periods of time.
May travel by car, plane or other form of transportation to attend business meetings or conferences.
May be required to work in one or more locations in a defined service area. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

Apply Today

Automotive Technician - $5,000 Sign On Bonus

Chandler, Arizona

Why Work With Us:

Check out the benefits!

Sign On Bonus $5,000
Great Pay – $35K to $120K DOE
No Manufacturer Warranty or Recall work
State of the art equipment
Paid training with opportunities for growth
Tuition reimbursement for automotive education and ASE Certifications
Clean well equipped shops with consistent car count
Exceptional benefits within 30 days of hire, with employer contribution to medical/Dental/Vision premiums
401K Matching $1 to $1 up to 6% annually
15 Paid Days off (20 after 1 year) + 9 paid holidays, some Saturdays and no Sundays
A free AAA Membership and numerous employee discounts

Job Responsibilities:

Performs work that is indicated on Approved Repair Orders.
Performs only needed and or customer requested services on vehicles.
Performs all repairs according to MAP (Motorist Assurance Program), OEM (Original Equipment Manufacturers) or accepted industry standard procedures
Assures all repairs are for the benefit of the member/customer.
Test drives all vehicles when practical for any/all performance or drivability concerns before performing work
- Exception: when unsafe or vehicle not drivable
- Retest drives after repairs completed to verify that repair solved defined problems
Maintains clean and safe work environment; cleans spills and debris immediately to reduce hazards
Maintain company provided equipment and machinery
Follows company and industry safety rules and regulations
Reports all unsafe conditions to supervisor including but not limited to lifts, overhead doors, and equipment
Attends all required training, seeks additional training to maintain and increase effectiveness
Keeps up to date on industry trends and repair procedures.
Attends and successfully completes at least 24 hours of continuing auto repair training per year sponsored and/or provided by the club.
Maintains customer vehicles in regard to cleanliness and does not tune or otherwise adjust any controls within the vehicle.
Verifies as soon as practicable that parts ordered for the vehicle assigned to them are correct.
Performs digital inspection and documents to their full potential. Notates all pertinent information into the shop inspection or management system, attaches all photos or videos to illustrate repairs or needs to the inspection.
Assures all comeback related repairs are prioritized as directed by manager or lead.
Communicates effectively as necessary with manager, service advisors and other technicians to contribute to the overall performance of the location
Responsible for the safety and accuracy of all repairs made and or systems inspected to assure vehicle is as safe or more safe condition as was prior to work commencing
Performs other related duties as assigned.
Note: May require travel to different locations on an as needed basis

Knowledge/Skills/Abilities

Effective verbal and written communication skills in the language(s) required for the role, as justified for business necessity
Effective organization, interpersonal and negotiation skills
Ability to work scheduled hours as necessitated by business need
Math and computer skills with experience using software applications including word processing, browsers, and email
Member service focus
Ability to drive vehicles equipped with manual transmission
Knowledge of equipment/tool operation and diagnostic/repair procedures
Maintains 100% productivity as measured by dividing hours worked by labor hours flagged

Education & Experience/ Licenses & Certifications

· High School diploma or equivalent certification (GED)

· Valid driver license and acceptable driving record

· At least four years’ experience as an automobile technician

· ASE Master Tech with L1 certification Preferred

Work Environment/Physical Requirements

Ability to lift and or carry up to 50lbs
Standing, bending, kneeling, pushing, reaching, lifting, climbing ladders
Exposure to loud noises

Apply Today

Automotive Technician - $5,000 Sign On Bonus

Phoenix, Arizona

Why Work With US?

Check out the benefits!

Sign on Bonus - $5,000
Great Pay – $35K to $120K DOE
No Manufacturer Warranty or Recall work
Clean well equipped shops with consistent car count and state of the art equipment
Paid training
Exceptional benefits within 30 days of hire, with employer contribution to medical/Dental/Vision premiums
401K Matching $1 to $1 up to 6% annually
15 Paid Days off (20 after 1 year) + 9 paid holidays, some Saturdays and no Sundays
Opportunities for growth
Tuition reimbursement for automotive education and ASE Certifications
A free AAA Membership and numerous employee discounts

Job Responsibilities:

Performs work that is indicated on Approved Repair Orders.
Performs only needed and or customer requested services on vehicles.
Performs all repairs according to MAP (Motorist Assurance Program), OEM (Original Equipment Manufacturers) or accepted industry standard procedures
Assures all repairs are for the benefit of the member/customer.
Test drives all vehicles when practical for any/all performance or drivability concerns before performing work
- Exception: when unsafe or vehicle not drivable
- Retest drives after repairs completed to verify that repair solved defined problems
Maintains clean and safe work environment; cleans spills and debris immediately to reduce hazards
Maintain company provided equipment and machinery
Follows company and industry safety rules and regulations
Reports all unsafe conditions to supervisor including but not limited to lifts, overhead doors, and equipment
Attends all required training, seeks additional training to maintain and increase effectiveness
Keeps up to date on industry trends and repair procedures.
Attends and successfully completes at least 24 hours of continuing auto repair training per year sponsored and/or provided by the club.
Maintains customer vehicles in regard to cleanliness and does not tune or otherwise adjust any controls within the vehicle.
Verifies as soon as practicable that parts ordered for the vehicle assigned to them are correct.
Performs digital inspection and documents to their full potential. Notates all pertinent information into the shop inspection or management system, attaches all photos or videos to illustrate repairs or needs to the inspection.
Assures all comeback related repairs are prioritized as directed by manager or lead.
Communicates effectively as necessary with manager, service advisors and other technicians to contribute to the overall performance of the location
Responsible for the safety and accuracy of all repairs made and or systems inspected to assure vehicle is as safe or more safe condition as was prior to work commencing
Performs other related duties as assigned.
Note: May require travel to different locations on an as needed basis

Knowledge/Skills/Abilities

Effective verbal and written communication skills in the language(s) required for the role, as justified for business necessity
Effective organization, interpersonal and negotiation skills
Ability to work scheduled hours as necessitated by business need
Math and computer skills with experience using software applications including word processing, browsers, and email
Member service focus
Ability to drive vehicles equipped with manual transmission
Knowledge of equipment/tool operation and diagnostic/repair procedures
Maintains 100% productivity as measured by dividing hours worked by labor hours flagged

Education & Experience/ Licenses & Certifications

· High School diploma or equivalent certification (GED)

· Valid driver license and acceptable driving record

· At least four years’ experience as an automobile technician

· ASE Master Tech with L1 certification Preferred

Work Environment/Physical Requirements

Ability to lift and or carry up to 50lbs
Standing, bending, kneeling, pushing, reaching, lifting, climbing ladders
Exposure to loud noises

Apply Today

Automotive Technician - $5,000 Sign on Bonus

Sun City, Arizona

Check out the benefits!

Sign On Bonus $5,000
Great Pay – $35K to $120K DOE
No Manufacturer Warranty or Recall work
State of the art equipment
Paid training with opportunities for growth
Tuition reimbursement for automotive education and ASE Certifications
Clean well equipped shops with consistent car count
Exceptional benefits within 30 days of hire, with employer contribution to medical/Dental/Vision premiums
401K Matching $1 to $1 up to 6% annually
15 Paid Days off (20 after 1 year) + 9 paid holidays, some Saturdays and no Sundays
A free AAA Membership and numerous employee discounts

Job Responsibilities:

Performs work that is indicated on Approved Repair Orders.
Performs only needed and or customer requested services on vehicles.
Performs all repairs according to MAP (Motorist Assurance Program), OEM (Original Equipment Manufacturers) or accepted industry standard procedures
Assures all repairs are for the benefit of the member/customer.
Test drives all vehicles when practical for any/all performance or drivability concerns before performing work
- Exception: when unsafe or vehicle not drivable
- Retest drives after repairs completed to verify that repair solved defined problems
Maintains clean and safe work environment; cleans spills and debris immediately to reduce hazards
Maintain company provided equipment and machinery
Follows company and industry safety rules and regulations
Reports all unsafe conditions to supervisor including but not limited to lifts, overhead doors, and equipment
Attends all required training, seeks additional training to maintain and increase effectiveness
Keeps up to date on industry trends and repair procedures.
Attends and successfully completes at least 24 hours of continuing auto repair training per year sponsored and/or provided by the club.
Maintains customer vehicles in regard to cleanliness and does not tune or otherwise adjust any controls within the vehicle.
Verifies as soon as practicable that parts ordered for the vehicle assigned to them are correct.
Performs digital inspection and documents to their full potential. Notates all pertinent information into the shop inspection or management system, attaches all photos or videos to illustrate repairs or needs to the inspection.
Assures all comeback related repairs are prioritized as directed by manager or lead.
Communicates effectively as necessary with manager, service advisors and other technicians to contribute to the overall performance of the location
Responsible for the safety and accuracy of all repairs made and or systems inspected to assure vehicle is as safe or more safe condition as was prior to work commencing
Performs other related duties as assigned.
Note: May require travel to different locations on an as needed basis

Knowledge/Skills/Abilities

Effective verbal and written communication skills in the language(s) required for the role, as justified for business necessity
Effective organization, interpersonal and negotiation skills
Ability to work scheduled hours as necessitated by business need
Math and computer skills with experience using software applications including word processing, browsers, and email
Member service focus
Ability to drive vehicles equipped with manual transmission
Knowledge of equipment/tool operation and diagnostic/repair procedures
Maintains 100% productivity as measured by dividing hours worked by labor hours flagged

Education & Experience/ Licenses & Certifications

· High School diploma or equivalent certification (GED)

· Valid driver license and acceptable driving record

· At least four years’ experience as an automobile technician

· ASE Master Tech with L1 certification Preferred

Work Environment/Physical Requirements

Ability to lift and or carry up to 50lbs
Standing, bending, kneeling, pushing, reaching, lifting, climbing ladders
Exposure to loud noises

Apply Today

Member Experience Associate

Mountain View, California

A career with AAA Northern California, Nevada, Utah, Arizona, and Mountain West is unique, just like you.

We’re a mission-driven Member services organization. We have a saying here at AAA that we aspire to be America’s most trusted organization absolutely famous for doing the right thing. With more than four million Members, our purpose is to bring peace of mind to Members so that they can enjoy life more.

We work hard to create an environment where you can thrive and where you use your skills and talents to help us deliver legendary Member service. You’ll help have a positive impact on the diverse communities we serve, too.

We are in need of a candidate with a strong sales mentality to help with Smart Home sales and assist with underwriting and insurance servicing.

Essential Functions

Exhibits AAA guiding principles and core values

Performs routine sales, service and operational functions for AAA Members including; DMV, cashiering, auto travel, notary and insurance sales support, with expectations for maintaining required standards, policies and procedures
Understands and actively promotes products and services to achieve individual goals in support of meeting organization goals and objectives
Overcomes obstacles that create barriers to Team Member or branch efforts
Identifies process improvement opportunities and proposes solutions
Acts as an agent for change while promoting AAA’s guiding principles and core values

Knowledge/Skills/Abilities

Demonstrates sales and service skills. Able to effectively interact, face-to-face, with new, prospective and existing Members.

Accuracy and comfort handling money, making change, balancing cash drawer.
Good computer skills, proficient in both reading and basic arithmetic.
Good written and verbal communication skills in person and over the phone.
Ability to multitask in response to requests, requirements and Member/Team Member expectations. Ability to accept feedback and correct course as necessary.

Education & Experience / Licenses & Certification

High school diploma or GED required
Two years sales or customer service experience
Experience working with sales and service standards and goals
Current & valid Driver's License with clean history may be required
Bonding and fingerprinting may be required
P&C Licensing may also be required
Bilingual Spanish preferred

Work Environment/Physical Requirements

Works in a variety of office environments where standing, walking or sitting at a desk, table or computer workstation may

be required for extended periods of time. May travel by car, plane or other form of transportation to attend business meetings or conferences. May be required to work in one or more locations in a defined service area. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

We’ll value your skills and experience. We’re building a performance organization with heart and developing a pipeline of tomorrow’s leaders. Your work will be enhanced with training opportunities, a mentoring program and our Promote-from-within philosophy. We celebrate our diversity and leverage the power of many minds.

Apply Today

Security Officer - Part Time

Tempe, Arizona

AAA recently acquired SafeGuard, the 11th largest smart home security company in the United States, with the vision to become the most trusted brand in this industry. Safeguard, has been Protecting Arizona families and businesses for over 50 years; we are Arizona's largest locally-operated security provider. With an A+ Better Business Bureau Ranking, we prove every day that we love being there for and helping our customers. We work hard to create an environment where you can thrive and use your skills and talents to help us deliver legendary Customer Service. You’ll help positively impact every homeowner and the communities that we serve, too.

A3 Smart Home is looking for Part Time Security Officers to join our team! We have multiple shift positions open with opportunities for overtime!

Why work for us?

Job Stability - Career Growth
Great Benefits - Medical/Dental/Vision
Retirement - 401k matching up to 4%
Work/Life Balance - PTO 3 Weeks + 9 paid holidays

JOB RESPONSIBILITIES:

Alarm Verification - promptly respond to alarms in your designated area prompted by our onsite monitoring facility
Vacation Service - check homes and provide pre-authorized requested service for a period when the client is away from home
Patrol Accounts - check accounts daily/nightly as contracted with customers
Maintain regular records and effectively communicate with dispatch, customers, etc.
Safe and courteous operation of the designated patrol vehicle observing all state and municipal traffic laws; all traffic rules specified by the bylaws of the any community which you may enter; and all traffic and vehicle operation rules of Safeguard Security & Communications, Inc.;
Proper maintenance of the designated patrol vehicle, e.g. routine, scheduled, preventive or corrective maintenance, vacuuming, car washes, etc.
Responding to burglar alarms at businesses and residences while following all prescribed procedures and instructions
Completion of daily assigned tasks, e.g. red-tag checks, interior checks, initial interior checks, spot checks, courtesy patrols, etc.
Completion, without exception, of unique duties as assigned for your designated beat and shift
Keeping the Patrol Division Supervisor informed of all problems, unique situations, etc. that occur on your shift
Entering all pertinent and necessary information into Silvertrac
Operation of KNOX KeySecure Boxes
Proper preparation of Incident reports to include content, numbering and logging
Proper use, completion and submission of all forms associated with patrol activities and/or duties
Assisting the Patrol Division Supervisors and/or Patrol Division Operations Supervisor with coverage of open shifts within the Division

QUALIFICATIONS

Must be at least 21 years old
Must obtain and maintain an Arizona Security Card Certification (Guard Card)
Ability to communicate clearly and effectively in English (both written and oral)
Must have a phone (home or cell)
Must have a friendly demeanor and great customer service skills

Working Environment/Physical Requirements:

Acceptable eyesight to include the ability to drive during day, twilight or darkness even with inclement weather
Ability to work or drive 12 or more hours as necessary
Ability to stoop, bend or lean several times during a scheduled work shift;
Ability to drive for two (2) or more hours uninterrupted
Ability to enter/exit the patrol vehicle safely numerous times during a scheduled work shift
Ability to stand for two (2) or more hours uninterrupted
Ability to safely lift and carry 50 pounds for up to 25 feet
Safely lift and carry twenty (20) pounds for one hundred (100) feet on sloped terrain with various surfaces while maintaining balance and footing
Safely walk on various terrain and surfaces while maintaining balance and footing
Safely scale or climb over a three (3) foot wall
Safely carry, utilize and perform simple tasks requiring a four (4) foot ladder
Ability to hold or otherwise carry a flashlight, Knox key/key, Entry Slip book, radio/phone, pager, etc., while walking on various surfaces;
Ability to lock/unlock doors or gates as necessary

#SAFE

Apply Today

Associate Procurement Specialist

Phoenix, Arizona

Why Work For Us?

Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Our Associate Procurement Specialist is responsible for managing company-wide suppliers throughout the Procurement Life-cycle of Budget Confirmation, Supplier Sourcing & Selection, Contracting, Savings Management and Supplier Performance Management. Support Procurement Life-cycle processes for the company’s business lines and departments. Collaborate with the Strategic Sourcing & Procurement team to identify, build and implement process improvements to grow the team and the procurement function.

Essential Functions

Knowledge – educate stakeholders and back office support staff (Legal, Compliance, Risk & IT) on procurement systems, processes and policies.
Strategy – assist with 12-month rolling procurement plan. Schedule and organize sourcing events, such as RFPs and Auctions.
Communication – engage and communicate with suppliers, stakeholders, team members, managers and back office support staff.
Supplier Life-Cycle Management – responsible for enforcing policies and procedures associated with the supplier life-cycle.
Sourcing and Selection – assist Sourcing Specialist & stakeholders with the management and sourcing of suppliers and assist with identifying new suppliers.
Contracting – work with stakeholders and back office support staff to review, negotiate and execute contracts with suppliers.
Contract Management – manage the entire contract life-cycle, to include renewals and terminations.
Supplier Performance Management – assist with maintaining relationships with key suppliers and provide support when conducting supplier business reviews.
Cost Savings – collaborate with stakeholders and Sourcing Specialists to identify and realize cost-savings opportunities.
Purchase Order Management - help manage the PO process, to ensure that stakeholders and suppliers are following company policies/procedures.

Knowledge/Skills/Abilities

Experience working with suppliers
Familiarity with commercial and contract terms
Understands contract life-cycle and contract terminology
Demonstrated ability to work well in a team environment and collaborate with others
Proven ability to work with employees, at all levels of the organization
Ability to multi-task and handle high-stress environments
Good decision making and problem solving skills
Good analytical skills, with a strong aptitude for numbers and financial basics
Good negotiation skills
Strong presentation skills
Strong written and verbal communication skills
Strong organizational skills
Strong attention to detail
Proven sensitivity to cultural diversity in the business environment

Education & Experience / Licenses & Certification

Four year undergraduate degree in Business, Accounting, Finance, Supply Chain or combination of education with relevant experience
1-2+ years of strategic sourcing, procurement, purchasing and supplier management or relevant experience
1-2+ years of experience directly related to RFP management, supplier selection, negotiation and contract life cycle
1+ years of financial analysis and modeling experience with increasing levels of responsibility, preferred
Experience using Workday ERP SaaS, preferred
Experience using Scout RFP SaaS, preferred
Experience using an eProcurement platform or SaaS, strongly preferred
Intermediate to Advanced user of Microsoft Word, Excel, and PowerPoint

Apply Today

Lead Developer - Fullstack - Node Js, React, Go - Remote - Must Live in Arizona or Utah

Phoenix, Arizona

Why Work For Us

Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Work from home opportunity - Candidates must be located in Utah or Arizona

Summary:

As part of the digital development team, this role will lead the development of our externally facing web properties and lead a team of internal and external developers to build, continually enhance and support the site. This is a hands-on role that will have direct responsibility for technical design, development, team training and the execution of our digital technology roadmap for delivering our channel strategy.

Essential Functions

Define technical approach and assign to team for development. Documents solutions with concise and clear explanations
Leads efforts to improve site availability and performance. Implements new digital technologies, upgrades and enhancements
Provides technical direction to web development team to ensure projects align with technical strategy
Collaborate and scope requested new digital features, and analyzes user needs to determine technical requirements.
Writes consistent, clean and maintainable code. Evaluate code to ensure that it is valid, is properly structured, meets industry standards, and is compatible with various browsers, devices, or operating systems.
Stays current on latest trends in web technologies and application design
Formalizes a system for new developer onboarding and ongoing training regiments
Work with front-end and back end developers and designer to provide guidance on best practices

Knowledge/Skills/Abilities

Deep Drupal expertise and prior experience building, leading and architecting Drupal applications

-OR-

Expert knowledge of all parts of the web stack – HTML/Javascript/CSS, web servers, app servers, caching, database development, tool development with a specific emphasis on web development and presentation layer technologies
Deep experience architecting web solutions

-OR-

Experience writing technical design docs and driving them through development
Demonstrated strong technical leadership
Ability to guide technical discussions with both technical and non-technical audiences
Ability to perform complex Drupal development tasks including custom module development using the Drupal API system and hooks from major Drupal core systems

Education & Experience/Licenses & Certification

Bachelor's degree in related area or an equivalent combination of education and experience.
10+ years Minimum experience architecting web solutions
5+ years training and mentoring a team of developers, preferably in an agile environment

Work Environment/Physical Requirements

Can be based remotely depending upon capabilities, maturity, leadership acumen and personal situation. Works in an office environment sitting at a desk, table or computer workstation for extended periods of time. May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

**Please note that you will be asked to complete a candidate assessment following your application, via email. Your application will not be considered until the

assessment has been completed.**

AAA…we're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service. We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members. We're community-minded, and celebrate the growth, development, and successes of our diverse Team Members. Whether you’re just starting your journey or looking to grow your career, we’ll support you every step of the way.

Apply Today

Home Security Installer

Fairfield, California

AAA acquired SAFE Security, the 11th largest smart home security company in the United States, in November 2018 with the vision to become the most trusted smart home security provider in America. With your help, we aspire to provide the same peace of mind at home as we have provided on the roads for the last 100 years.

ESSENTIAL FUNCTIONS:

Perform diagnostic evaluation of system issues and perform troubleshooting and repairs on low voltage security and home automation systems including cameras, thermostats, locks and more.
Install or upgrade new low voltage security and home automation systems inclusive of cameras, thermostats, door locks and more.
Must be flexible with schedule, shift will be Tuesday through Saturday.

Why work for us?

Job Stability - Career Growth
Benefits – Medical, Dental, Vision, and more!
401k Matching – $1 for $1 company match up to 4% of pay
Paid Time Off – Accrual of 3 weeks PTO and nine holidays annually

KNOWLEDGE AND SKILLS:

Low voltage industry experience
Two or more years in a customer service industry role
Strong customer service communication and conflict resolution skills
Strong written and verbal communication skills
Previous experience with both hand and power tools (desired)
Some sales experience (desired)

EDUCATION, KNOWLEDGE, SKILLS, COMPETENCIES, CERTIFICATIONS/LICENSES:

High School Diploma or GED equivalent (required)
Must qualify for applicable licenses / certificates
The ability to use hand tools, laptop, and tablet (required)

WORKING ENVIRONMENT/ MINIMUM PHYSICAL REQUIREMENTS:
This position includes primarily field work. Physical requirements include standing, sitting, bending, lifting, and climbing. Lifting will include up to 40 pounds. Extensive use of a personal computer or tablet is required. Use of hand and power tools is required on occasion.

#SAFE

Apply Today

Member Experience Associate

Newark, California

Essential Functions

Exhibits AAA guiding principles and core values

Performs routine sales, service and operational functions for AAA Members including; DMV, cashiering, auto travel, notary and insurance sales support, with expectations for maintaining required standards, policies and procedures
Understands and actively promotes products and services to achieve individual goals in support of meeting organization goals and objectives
Overcomes obstacles that create barriers to Team Member or branch efforts
Identifies process improvement opportunities and proposes solutions
Acts as an agent for change while promoting AAA’s guiding principles and core values

Knowledge/Skills/Abilities

Demonstrates sales and service skills. Able to effectively interact, face-to-face, with new, prospective and existing Members.

Accuracy and comfort handling money, making change, balancing cash drawer.
Good computer skills, proficient in both reading and basic arithmetic.
Good written and verbal communication skills in person and over the phone.
Ability to multitask in response to requests, requirements and Member/Team Member expectations. Ability to accept feedback and correct course as necessary.

Education & Experience / Licenses & Certification

High school diploma or GED required
Two years sales or customer service experience
Experience working with sales and service standards and goals
Current & valid Driver's License with clean history may be required
Bonding and fingerprinting may be required
P&C Licensing may also be required

Work Environment/Physical Requirements

Works in a variety of office environments where standing, walking or sitting at a desk, table or computer workstation may

#MEA

Apply Today

Member Experience Associate

Chico, California

Why Work For Us?

Great Pay – Paid training and competitive hourly base + incentives.
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay.
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

Summary:

Essential Functions

Performs routine sales, service and operational functions for AAA Members including; DMV, cashiering, auto travel, notary and insurance sales support, with expectations for maintaining required standards, policies and procedures.
Understands and actively promotes products and services to achieve individual goals in support of meeting organization goals and objectives.
Overcomes obstacles that create barriers to Team Member or branch efforts and identifies process improvement opportunities and proposes solutions.
Acts as an agent for change while promoting AAA’s guiding principles and core values.

Knowledge/Skills/Abilities

Demonstrates sales and service skills. Able to effectively interact, face-to-face, with new, prospective and existing Members.
Accuracy and comfort handling money, making change, balancing cash drawer.
Good computer skills, proficient in both reading and basic arithmetic.
Good written and verbal communication skills in person and over the phone.
Ability to multitask in response to requests, requirements and Member/Team Member expectations. Ability to accept feedback and correct course as necessary.
Bilingual is a plus.

Education & Experience / Licenses & Certification

High school diploma or GED required.
Two years sales or customer service experience.
Experience working with sales and service standards and goals.
Current & valid Driver's License with clean history may be required.
Bonding and fingerprinting may be required.
P&C Licensing may be required.

Work Environment/Physical Requirements

Works in a variety of office environments where standing, walking or sitting at a desk, table or computer workstation may be required for extended periods of time.
May travel by car, plane or other form of transportation to attend business meetings or conferences.
May be required to work in one or more locations in a defined service area. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

#MEA

Apply Today

Member Experience Generalist

Vacaville, California

Why Work For Us?

Great Pay – Competitive hourly base + incentives.
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay.
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

Summary:

A Member Experience Generalist develops internal relationships and utilizes all branch resources to support branch Team Members while playing a critical role in ensuring delivery of legendary Member experience.

Essential Functions

Provides helpful, empathetic, reliable and timely assistance to both Team Members and Members.
Coordinates work flow and resources in a well-planned organized manner.
Supports Manager and Team Lead in providing consistent communication and messaging.
Supports Team Engagement, and Community Impact participation.
Pulls and distributes sales reports for tracking and performance measurement.
Assumes office administrative and operational duties in absence of Manager or Team Lead.
Provides feedback to Team Lead and/or Manager to assist in overall process improvement that supports strategy.

Knowledge/Skills Abilities

Demonstrated track record of successful business decision making, planning, and problem solving.
Highly developed leadership skills, quantitative and analytical skills with a proven ability to make data-driven decisions.
Broad knowledge of Property & Casualty insurance, membership sales and service, and branch operations including industry trends, key drivers of business revenue.
Outstanding sales and Member service skills and the ability to transfer these skills to others.
Strong computer skills, including proficiency with the Google Apps Suite (Sheets, Docs, Drive, Slides).

Education & Experience / Licenses & Certification

High school diploma or GED required.
Valid Driver's License.
P&C License (Preferred). Insurance industry knowledge helpful but not required.
2-3 yrs. Supervisory experience.

Work Environment/Physical Requirements

Works in an office environment where standing and walking or sitting at a desk, table or computer workstation for extended periods of time.
May travel by car, plane or other form of transportation to attend business meetings.
Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

Apply Today

Business Analyst, Senior

Phoenix, Arizona

Why Work For Us

Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Summary

Conduct market, business performance and financial analyses for assigned lines of business across sales regions and for the overall Retail Channel. Develop and monitor data quality metrics and ensure business data and reporting needs are met. May lead large and longer term projects which guide strategic business decisions and changes. This advanced level analyst role requires strong analytical, communication and technology skills.

Essential Functions

Business Planning & Execution

Develop annual operating plans in collaboration with internal stakeholders in Field Sales, Finance and Marketing for specific lines of business
Formulate Region sales goals in alignment with annual operating plan and monitor performance
Manage business segment reporting and KPI development to ensure successful delivery of goals and initiatives.
Support presentation development and delivery to convey plans, results and drivers to leadership and cross functional partners.

Sales Analytics & Reporting

Synthesize data from multiple sources and build analytical models that generate actionable insights
Develop and implement dashboard reporting and analytical tools used to improve sales productivity
Reviews reporting tools and analytic methodologies and lead efforts to improve

Cross Functional Leadership & Teamwork

Collaborate to investigate issues, develop recommendations and implement productivity improvements
Participates as subject matter expert in projects related to assigned business segments
Mentor junior team members on analytics tools and techniques

Knowledge/Skills/Abilities

Proven analytical background
Strong communication (written and presentation) and interpersonal skills
Advanced Microsoft Excel skills
Knowledge of BI Tools, database structures including relational database concepts
Project leadership experience

Education & Experience / Licenses & Certification

Bachelor's degree in Business, Analytics or Information Technology
7+ years of analytical experience in related industry
Mentoring and team leadership experience

Work Environment/Physical Requirements

**Please note that you will be asked to complete a candidate assessment following your application, via email. Your application will not be considered until the

assessment has been completed.**

Apply Today

Member Experience Associate

Lodi, California

Why work for us?

Benefits – Access to Medical, Dental, and Vision program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Paid Time Off – Accrual of 17 PTO days your first year, nine paid holidays annually, and 24 hours earmarked for volunteer activities

Essential Functions:

Exhibits AAA guiding principles and core values
Performs routine sales, service and operational functions for AAA Members including; DMV, cashiering, auto travel, notary and insurance sales support, with expectations for maintaining required standards, policies and procedures
Understands and actively promotes products and services to achieve individual goals in support of meeting organization goals and objectives
Overcomes obstacles that create barriers to Team Member or branch efforts
Identifies process improvement opportunities and proposes solutions
Acts as an agent for change while promoting AAA’s guiding principles and core values

Knowledge/Skills/Abilities:

Demonstrates sales and service skills. Able to effectively interact, face-to-face, with new, prospective and existing Members.
Accuracy and comfort handling money, making change, balancing cash drawer.
Good computer skills, proficient in both reading and basic arithmetic.
Good written and verbal communication skills in person and over the phone.
Ability to multitask in response to requests, requirements and Member/Team Member expectations. Ability to accept feedback and correct course as necessary.
Bilingual (Spanish) preferred

Experience & Licenses/Certifications:

High School Diploma or GED required
Two years of sales or customer service experience required
Experience working with sales and service standards and goals
Current & valid Driver's License with clean history may be required
Bonding and fingerprinting may be required
P&C License preferred

Work Environment/Physical Requirements:

#MEA

Apply Today

Real Time Coordinator

Clearfield, Utah

Summary

Incumbent applies job skills and company policies and procedures to a complete variety of tasks.
General supervision and instructions are provided for routine work and detailed instructions are provided on new projects or assignments.

Why Work For Us?

Training – You’ll attend a thorough, comprehensive, training program
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan
Paid Time Off- Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Essential Functions

Allocates calls while balancing occupancy and meeting service level requirements
Generates and distributes statistical reports for overall call center service levels to all levels of management
Processes emails sent to the Workforce Management mailbox within 24 hours of receipt.
Answers phone calls from supervisors/agents for assistance on same day exceptions
Monitors agent activity and ensures schedule adherence. Communicate with Line of Business leaders when agents are not in compliance
Continuously monitors and tracks service levels for all lines of business for each half hour and makes recommendations or adjustments to staff and/or agents skills as needed
Assists the Schedule and Forecast Analysts with weekly plans, additional hours and schedule change requests

Knowledge/Skills/Abilities

Ability to prioritize and balance simultaneous projects in a fast paced work environment
Solid computer skills and knowledge of PC software applications used for word-processing and spreadsheets (e.g., Microsoft Word and Excel or equivalent google suite applications)
Ability to work independently and as part of a team in a demanding environment
Ability to quickly grasp a thorough knowledge of policies, procedures and service goals
Solid communications skills both verbally and in written form
Interpersonal skills and the ability to interact with employees, management and others in a professional and tactful manner
Ability to maintain highly confidential information

Education & Experience / Licenses & Certification

High School Diploma, GED or equivalent required. College education credits preferred.
0 -2 years experience in Workforce Management preferred.

Work Environment/Physical Requirements

Works in an office environment sitting at a desk, table or computer workstation for extended periods of time. May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 75-90 percent of the time spent on the job involves the use of a personal computer.

Physical Demands:

Requires sitting and standing for extended periods of time. Requires extensive use of a computer and repetitive hand movements in the performance of duties. Occasional lifting and carrying of material weighing up to 20 pounds may be required.

Competency

Decision Making (Intermediate)

Adaptive Learning (Proficient)

Drive and Initiative (Intermediate)

Quality Orientation (Proficient)

Dealing with Ambiguity (Intermediate)

Judgment (Intermediate)

Independence (Intermediate)

Apply Today

Digital Senior Product Manager

Phoenix, Arizona

Why Work For Us

Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Summary

Our Digital Senior Product Manager supports multiple products within a line of business. Monitors and maintains documentation of enhancements, issues and systems defects and reports on trends and opportunities for improvement. Applies industry best practices and executes established product strategy to assigned work or projects.

Essential Functions

Define and own the strategy and digital roadmap from beginning to end for key digital experiences that will make Members love us even more and help us grow our business digitally.

Own the prioritization, execution and delivery of development backlog for the end-to-end platform; from front-end UX to backend CMS and CRM, and all of the APIs, and integrations in between.
Drive growth in KPIs and supporting metrics like traffic, engagement, retention, and conversions.
Be the voice of the Member through data and empathy.
Be a digital thought leader for a legacy business with a vision to innovate and transform
Align and collaborate with business line stakeholders to achieve shared goals and become a digital ambassador, providing training, best practices, and coaching.

Knowledge/Skills/Abilities

Your track record shows the equivalent of 5+ years of solving problems for consumers in a product-management-like role for a tech or internet company or venture.
You’ve built, or grown, either ecommerce or media and content online/mobile businesses.
You eat data for breakfast, lunch on customer feedback, and dine on consumer research and insights.
Your toolkit includes data driven decision making and a/b testing.
You embrace scrum.
Your Jira stories are on point.
There’s a little bit of consultant in you.
You relish talking design thinking and human centered design with our UX folks.
You can use browser devtools to show developers exactly what you mean and won’t get lost discussing the merits of RESTful APIs.
You hold your own speaking in front of a crowd.
People read your emails and understand them completely.
People love working with you.

Education & Experience/Licenses & Certification

Bachelor's degree in related area
4 - 6 years of experience in a digital or ecommerce role
3 -5 years of experience as product manager
Certified Scrum Product Owner preferred

#VIC_RX

Apply Today

Insurance Sales Agent

Peoria, Arizona

Why work for us?

Compensation – Generous base plus commission pay structure with the ability to earn commission on every policy
Licensing Assistance – AAA will reimburse a portion of the costs of licensure
No Overhead Costs – W-2 structure with dedication space in a AAA Arizona branch.
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay.
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

Summary:

Sales Agents serve our Members by selling Property & Casualty and Roadside Assistance insurance that meets the Member’s needs.

Essential Functions

Uses sales techniques and product knowledge to identify customer-specific needs to generate new sales, retain existing insured’s and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.
Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Associate’s manager.
Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.
Consistently provides all Members with a sales and service experience that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.
Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.
Responds to customer inquiries and requests relating to insurance products and membership.
Researches and resolves customer service issues. Often assists the insured in initiating the first notice of loss on claims.

Education & Experience/Licenses & Certifications

High school diploma or GED required. Bachelor's degree in a relevant field preferred.
2 to 4 years of sales experience preferred.
Currently possesses, or has the ability to acquire unrestricted state issued license(s) required to place property and casualty insurance within twenty-one (21) calendar days of start date. Depending on start date, active property and casualty license(s) may be required.

Work Environment/Physical Requirements

#IA

Apply Today

Insurance Sales Agent

Salt Lake City, Utah

Why work for us?

Compensation – Generous base pay plus commission structure with the ability to earn commission on every policy
Licensing Assistance – AAA will reimburse a portion of the costs of licensure
No Overhead Costs – W-2 structure with dedication space in a AAA NCNU branch.
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay.
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

Summary:

Sales Agents serve our Members by selling Property & Casualty and Roadside Assistance insurance that meets the Member’s needs.

Essential Functions

Uses sales techniques and product knowledge to identify customer-specific needs to generate new sales, retain existing insured’s and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.
Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Associate’s manager.
Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.
Consistently provides all Members with a sales and service experience that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.
Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.
Responds to customer inquiries and requests relating to insurance products and membership.
Researches and resolves customer service issues. Often assists the insured in initiating the first notice of loss on claims.

Education & Experience/Licenses & Certification

High school diploma or GED required. Bachelor's degree in a relevant field preferred.
2 to 4 years of sales experience preferred.
Currently possesses, or has the ability to acquire unrestricted state issued license(s) required to place property and casualty insurance within twenty-one (21) calendar days of start date. Depending on start date, active property and casualty license(s) may be required.

Work Environment/Physical Requirements

#IA

Apply Today

Member Experience Associate

Dublin, California

Essential Functions

Exhibits AAA guiding principles and core values
Performs routine sales, service and operational functions for AAA Members including; DMV, cashiering, auto travel, notary and insurance sales support, with expectations for maintaining required standards, policies and procedures
Understands and actively promotes products and services to achieve individual goals in support of meeting organization goals and objectives
Overcomes obstacles that create barriers to Team Member or branch efforts
Identifies process improvement opportunities and proposes solutions
Acts as an agent for change while promoting AAA’s guiding principles and core values

Knowledge/Skills/Abilities

Demonstrates sales and service skills. Able to effectively interact, face-to-face, with new, prospective and existing Members.
Accuracy and comfort handling money, making change, balancing cash drawer.
Good computer skills, proficient in both reading and basic arithmetic.
Good written and verbal communication skills in person and over the phone.
Ability to multitask in response to requests, requirements and Member/Team Member expectations. Ability to accept feedback and correct course as necessary.

Education & Experience / Licenses & Certification

High school diploma or GED required
Two years sales or customer service experience
Experience working with sales and service standards and goals
Current & valid Driver's License with clean history may be required
Bonding and fingerprinting may be required
P&C Licensing may also be required

Work Environment/Physical Requirements

#MEA Sales

Apply Today

Gate Technician

Tempe, Arizona

Why work for us?

Job Stability - Career Growth
Great Benefits - Medical/Dental/Vision
Retirement - 401k matching up to 4%
Work/Life Balance - PTO 3 Weeks + 9 paid holidays

RESPONSIBILITIES/JOB DUTIES:

Conduct preventative maintenance on gates for clients with contracted services
Provide emergency gate repair for clients with contracted services
Provide similar assistance with access, camera and s conduct preventative maintenance on gates for clients with contracted services.
Provide trouble shooting and repair for damaged or malfunctioning gates for clients with contracted services
Provide similar assistance with access, camera and similar systems
Generate and provide reports when requested

KNOWLEDGE AND SKILLS:

Document service and installation actions by completing forms, reports, logs and records
A commitment to deliver superior customer service
Strong attention to detail
Responsible and reliable
Mechanically-inclined; Safety oriented

EDUCATION, KNOWLEDGE, SKILLS, COMPETENCIES, CERTIFICATIONS/LICENSE:

Have one or more years’ experience in gate operator repair and installation
Have one or more years of welding experience
Clean driving record and ability to pass background check/Drug test
High School diploma or GED equivalent

WORKING ENVIRONMENT/ MINIMUM PHYSICAL REQUIREMENTS
Use of basic hand tools and manual labor

#SAFE

Apply Today

Outside Sales Representative

Tempe, Arizona

This position is responsible for creating new commercial accounts and providing existing clients upgrade options. They are also responsible recurring monthly revenues utilizing core integration services through professional consultations with new and existing clients. Increase the number of members using monthly recurring services and system installations to create revenue that supports the overall company revenue goals and objectives.

Why work for us?

Job Stability - Strong AAA Brand
Base salary, uncapped commission and car allowance
Great Benefits - Medical/Dental/Vision
Retirement - 401k matching up to 4%
Work/Life Balance - PTO 3 Weeks + 9 paid holidays

Responsibilities/Job Duties:

Conduct site visits with clients, design, and the project management teams
Review client budget requirements and match with lease/purchase options available
Review electronic multi system integration to eliminate the need for on-site support
Work with design team preparing estimates based on site evaluations
Prepare and present system proposals to new and existing clients
Give demonstration of current technology to show advantages of obsolete or vacant technology
Give system demos utilizing on-line or smart device apps
Manage/close company leads through a consultative sales approach
Create new business opportunities through new and existing clients
Grow and maintain a client base using constant communication strategies
Maintain and grow industry knowledge
Attend networking events, association events and others trade organized events
Keep current on AHJ and other governing municipality requirements to ensure compliance
Maintain trackers daily and weekly for client progress and sales status
Attend weekly sales meeting
Other duties as assigned

Knowledge and Skills:

2-3 years’ experience in a sales representative role
Experience in the area of security, fire, access control and video sales is a plus
High School Diploma or equivalent GED
Strong computer skills in Word, Excel and Outlook
Proficient with smart devices
Outstanding organizational and time management skills
Must be able to commute throughout the valley to client job sites.
Strong territory awareness, monitor and know what is going on in your region
Must be able to provide outstanding customer service
Must have strong verbal and written communication skills
Must be able to communicate professionally and effectively with external clients and internal stakeholders
Manage and plan daily and weekly schedule and workload to deliver on sales goals
Must be extremely self-motivated

#SAFE

Apply Today

Low Voltage Installation Technician

Tempe, Arizona

Why work for us?

Job Stability - Career Growth
Great Benefits - Medical/Dental/Vision
Retirement - 401k matching up to 4%
Work/Life Balance - PTO 3 Weeks + 9 paid holidays

RESPONSIBILITIES/JOB DUTIES:

Install our security systems in commercial properties
Wiring and trim out of structured cabling, audio/video, security, and CCTV systems
Installing electrical apparatuses and equipment in a residence
Working with a maximum of 240 volts
Commercial wiring
Troubleshooting
Trim and fixtures
Reading blueprints and schematics
Low voltage installations
National Electrical Code NEC
Installing commercial safety features and ground connections
Installing low voltage
Ability to use a multimeter and other common tools of the trade
Ability to climb ladders, operate aerial lift platforms
Ability to pull, secure and terminate wire

QUALIFICATIONS:

5-10 years of experience installing, programming, and troubleshooting security, audio/video, networking, and CCTV Systems
A wide range of experience from Pre-Wire to Programmer
Proficient knowledge with the following system types:
Security – Honeywell, DSC, 2GIG, other systems a plus
CCTV – Honeywell, Alarm.com, Luma
Wireless – Z-wave locks and thermostats
Ability to read and install systems per design drawings and sales proposals
Position requires high level of efficiency, attention to detail, quality control, and teamwork
Candidate must possess all necessary hand tools to complete daily tasks
Candidate should be comfortable with training junior installers
Must have a clean driving record

Working Environment/Physical Requirements:

The position requires both field and office time. Physical requirements include walking new and existing commercial and residential sites in various stages of construction, climbing ladders/stairs, lifting up to 50 pounds, working in outdoor weather conditions, sitting, driving to jobsites, use of typical hand and electrical tools.

#SAFE

Apply Today

Member Experience Associate

Sparks, Nevada

Why Work For Us?

Great Pay – Paid training and competitive hourly base + incentives.
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay.
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

Summary:

Essential Functions

Performs routine sales, service and operational functions for AAA Members including; DMV, cashiering, auto travel, notary and insurance sales support, with expectations for maintaining required standards, policies and procedures.
Understands and actively promotes products and services to achieve individual goals in support of meeting organization goals and objectives.
Overcomes obstacles that create barriers to Team Member or branch efforts and identifies process improvement opportunities and proposes solutions.
Acts as an agent for change while promoting AAA’s guiding principles and core values.

Knowledge/Skills/Abilities

Demonstrates sales and service skills. Able to effectively interact, face-to-face, with new, prospective and existing Members.
Accuracy and comfort handling money, making change, balancing cash drawer.
Good computer skills, proficient in both reading and basic arithmetic.
Good written and verbal communication skills in person and over the phone.
Ability to multitask in response to requests, requirements and Member/Team Member expectations. Ability to accept feedback and correct course as necessary.

Education & Experience / Licenses & Certification

High school diploma or GED required.
Two years sales or customer service experience.
Experience working with sales and service standards and goals.
Current & valid Driver's License with clean history may be required.
Bonding and fingerprinting may be required.
P&C Licensing may be required.

Work Environment/Physical Requirements

Works in a variety of office environments where standing, walking or sitting at a desk, table or computer workstation may be required for extended periods of time.
May travel by car, plane or other form of transportation to attend business meetings or conferences.
May be required to work in one or more locations in a defined service area. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

#MEA

Apply Today

Part-Time Member Experience Associate

Pleasant Hill, California

A career with AAA Northern California, Nevada, Utah, Arizona, and Mountain West is unique, just like you.

Essential Functions

Exhibits AAA guiding principles and core values

Performs routine sales, service and operational functions for AAA Members including; DMV, cashiering, auto travel, notary and insurance sales support, with expectations for maintaining required standards, policies and procedures
Understands and actively promotes products and services to achieve individual goals in support of meeting organization goals and objectives
Overcomes obstacles that create barriers to Team Member or branch efforts
Identifies process improvement opportunities and proposes solutions
Acts as an agent for change while promoting AAA’s guiding principles and core values

Knowledge/Skills/Abilities

Demonstrates sales and service skills. Able to effectively interact, face-to-face, with new, prospective and existing Members.

Accuracy and comfort handling money, making change, balancing cash drawer.
Good computer skills, proficient in both reading and basic arithmetic.
Good written and verbal communication skills in person and over the phone.
Ability to multitask in response to requests, requirements and Member/Team Member expectations. Ability to accept feedback and correct course as necessary.

Education & Experience / Licenses & Certification

High school diploma or GED required
Two years sales or customer service experience
Experience working with sales and service standards and goals
Current & valid Driver's License with clean history may be required
Bonding and fingerprinting may be required
P&C Licensing may also be required

Work Environment/Physical Requirements

Works in a variety of office environments where standing, walking or sitting at a desk, table or computer workstation may

**Please note that you will be asked to complete a candidate assessment following your application, via email. Your application will not be considered until the assessment has been completed.**

Apply Today

Project Manager - Roadside Strategic Projects

Walnut Creek, California

At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work.

Why Work For Us?

Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Essential Functions

Deliver critical NCNU projects with focused discipline and planning, on time, on budget to meet business goals
Execute projects using standard NCNU methodology for defining, tracking, communicating and delivering measurable business benefits. Improve methodology and tools over time
Plan, schedule, manage and coordinate all aspects of the project life cycle; analysis, plan, build, test, implement, and training
Identifies and analyzes problems, recommends solutions. Distinguishes between relevant and irrelevant information to make logical decisions
Facilitate project team, communicate early and often. Work with project team to mitigate project risks and balance the business needs versus technical constraints
Has authority to prioritize project tasks based on capacity, due dates & critical path
Effectively identify and resolve any issues throughout project life cycle
Promotes, utilizes, and contributes to knowledge transfer discussions before, during and after project completion
Provide consistent and comprehensive status updates; reporting schedule, cost, scope, work load, and project team performance

Team Member Qualifications

You have been in your current position for at least six months
You are currently not on any form of disciplinary action
You have not been on any form of disciplinary action in the past six months
You have discussed your interest in applying for this position with your current Manager

Knowledge/Skills/Abilities

Excellent organizational and time management skills (Required)
Adaptable self-starter who is skilled at creating structure in ambiguous environments (Required)
Strong logical and analytical problem-solving skills; ability to recommend solutions (Required)
Outstanding presentation, verbal and written communication skills with audiences of all levels (Required)
Ability to identify potential people-side risks and anticipated points of resistance, and develop specific plans to mitigate or address concerns (Required)
Basic knowledge of MS Office applications (Required)
Experience with change management strategy based on situational awareness of changes and the groups impacted (Preferred)

Education & Experience/Licenses & Certification

Bachelor's degree in related area or an equivalent combination of education and experience
3-5 yrs of project experience in a consulting firm / environment. 2+ years of experience leading full life-cycle projects, consisting of 3 or more people, $100,000 in budget (Required)
3-5 yrs identifying resistance and performance gaps, and working to develop and implement corrective actions (Preferred)
3-5 yrs of experience training others to use process, organization, change, and/or learning improvement methodologies (Preferred)

Work Environment/Physical Requirements

#CORP

Apply Today

Member Experience Associate

Santa Rosa, California

Why Work For Us?

Great Pay – Paid training and competitive hourly base + incentives.
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay.
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

Summary:

Essential Functions

Performs routine sales, service and operational functions for AAA Members including; DMV, cashiering, auto travel, notary and insurance sales support, with expectations for maintaining required standards, policies and procedures.
Understands and actively promotes products and services to achieve individual goals in support of meeting organization goals and objectives.
Overcomes obstacles that create barriers to Team Member or branch efforts and identifies process improvement opportunities and proposes solutions.
Acts as an agent for change while promoting AAA’s guiding principles and core values.

Knowledge/Skills/Abilities

Demonstrates sales and service skills. Able to effectively interact, face-to-face, with new, prospective and existing Members.
Accuracy and comfort handling money, making change, balancing cash drawer.
Good computer skills, proficient in both reading and basic arithmetic.
Good written and verbal communication skills in person and over the phone.
Ability to multitask in response to requests, requirements and Member/Team Member expectations. Ability to accept feedback and correct course as necessary.

Education & Experience / Licenses & Certification

High school diploma or GED required.
Two years sales or customer service experience.
Experience working with sales and service standards and goals.
Current & valid Driver's License with clean history may be required.
Bonding and fingerprinting may be required.
P&C Licensing may be required.

Work Environment/Physical Requirements

Works in a variety of office environments where standing, walking or sitting at a desk, table or computer workstation may be required for extended periods of time.
May travel by car, plane or other form of transportation to attend business meetings or conferences.
May be required to work in one or more locations in a defined service area. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

Apply Today

Home Security Installation Technician

Salt Lake City, Utah

Why work for us?

Job Stability - Career Growth
Benefits – Medical, Dental, Vision, and more!
401k Matching – $1 for $1 company match up to 4% of pay
Paid Time Off – Accrual of 3 weeks PTO and nine holidays annually

ESSENTIAL FUNCTIONS:

Perform diagnostic evaluation of system issues and perform troubleshooting and repairs on low voltage security and home automation systems including cameras, thermostats, locks and more.
Install or upgrade new low voltage security and home automation systems inclusive of cameras, thermostats, door locks and more.
Must be flexible with schedule, shift will be Tuesday through Saturday.

KNOWLEDGE AND SKILLS:

Low voltage industry experience
Two or more years in a customer service industry role
Strong customer service communication and conflict resolution skills
Strong written and verbal communication skills
Previous experience with both hand and power tools (desired)
Some sales experience (desired)

EDUCATION, KNOWLEDGE, SKILLS, COMPETENCIES, CERTIFICATIONS/LICENSES:

High School Diploma or GED equivalent (required)
Must qualify for applicable licenses / certificates
The ability to use hand tools, laptop, and tablet (required)

#SAFE

Apply Today

Tow Truck Driver

Phoenix, Arizona

Description

Why work for us?

Great Pay- $16.35 hourly with the potential to make up to $1,300 per month with quality and productivity incentives!
Bonus- Generous Monthly Incentive bonus
Training – You’ll attend a thorough, comprehensive, training program
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Paid Time Off – Ten hours per month, ten holidays annually, and 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members
Advance opportunities and more!

What our Roadside Service Technicians do:

Driving and operating a service vehicle (i.e. loading/towing vehicles, flat tire changes, lock-out, fuel delivery services, etc.)
On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving
Utilizing on-board computer, radio communications, and mapping systems
Completion of daily paperwork (i.e. call-logs, battery invoices, cash receipts, etc.)
Inspecting and submitting maintenance reports of company vehicles for safe and efficient operation
Education and training. I.E.: AAA Compliance Training, RPST,TSAAC, Lock-out, PSP, Battery Service Training

Education & Experience/Licenses & Certification

Must be at least 21 years of age to operate AAA vehicles
Must have open shift availability
Ability to drive a manual/automatic shift vehicle
Customer service skills and the ability to interact with a wide-range of people
Basic math skills
Basic automotive/mechanic knowledge and experience operating a motor vehicle with a valid driver’s license
Basic computer knowledge

Work Environment/Physical Requirements:

Service Providers are required to provide a photograph for identification purposes. If needed for identification purposes, a photograph may be obtained after an offer of employment is made and accepted.

**Please note that you will be asked to complete a candidate assessment following your application, via email. Your application will not be considered until the assessment has been completed.**

#ERS

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Tow and Battery Drivers - Needed

San Rafael, California

Why Work For Us?

Great Pay- $23.06 hourly with the potential to make up to $1,300 per month with quality and productivity incentives!
Training – You’ll attend a thorough, comprehensive, training program
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Monthly bonus potential
Paid Time Off- Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Essential Functions

Driving and operating a service vehicle (i.e. flat tire changes, lock-out, fuel delivery services, etc.)
On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving
Leverages sales skills for offering products and services from AAA to member during service interaction
Utilizing on-board computer, radio communications, and mapping systems
Completion of daily paperwork (i.e. call-logs, battery invoices, cash receipts, etc.)

Knowledge/Skills/Abilities

Clear and proficient verbal and written communication even under pressure
Common knowledge of vehicle components and the common reasons for vehicle failure
Demonstrates problem solving and listening skills to evaluate member safety as well as the ability to discern safety issues and respond appropriately
Ability to drive a manual/automatic shift vehicle

Education & Experience/Licenses & Certification

Two (2) years of experience in a customer contact role
Education and training. I.E.: AAA Compliance Training, RPST,TSAAC, Lock-out, PSP, Battery Service Training
Vocational technical automotive training/certification or equivalent experience (preferred)
ASE (Automotive Service Excellence) certification(preferred)

Work Environment/Physical Requirements

#GAB

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Sales Associate

Clearfield, Utah

MUST LIVE IN UTAH

At AAA, our purpose is to serve our Members. Everyone in our Sales and Service division is instrumental in creating outstanding Member experiences and ensuring our Members are covered for life’s unexpected events. One of the most important ways we do this is making sure Members understand the many benefits we offer so when they need help we can proudly say yes! What work could be more rewarding and meaningful than knowing you helped someone when life throws a curveball?

Being a Sales and Service Hero takes great willpower, hard work, and emotional strength.

Essential Functions:

Enjoy a fast paced environment; handling 75 - 100 calls per shift
Be skilled at using multiple applications simultaneously and be able to provide clear and proficient verbal and written communication
Deliver extraordinary customer service to our Members by using sound judgment, empathy, and problem solving to make decisions that adhere to policy and procedure
Use sales techniques, product knowledge, and listening skills to identify Member-specific needs to generate new sales to prospective and current Members
The ability to adapt and respond to changing work situations and environments
Be reliable to work a schedule that may include weekends/holidays and adhere to your assigned work schedule
Enjoy working from home and have a dedicated work space free of distractions/noise that includes a desk, chair, etc, along with the ability to hardwire your internet connection

What We Offer:

Great Pay - Earn $13.50/hour to start with the opportunity to make $15.12/hour within 9 months based on achievement of performance goals.
Generous Bonus Structure - Based on sales performance, with additional bonus opportunities for new product sales. (current TM average $600-$800)
Fluency in Spanish is a plus and you may be eligible to earn up to an additional $80/month.
Work from Home - We provide you with all the computer equipment you will need.
Schedule - We are open 7 days a week (including weekends and holidays) and offer several schedule options.
Paid Time Off - Accrue 5.2 hours of Paid Time Off every pay period during your first 12 months - that’s 17 days in your first year!
Volunteer Time - We know Heroes like to give back to their communities; we grant 24 hours of Paid Volunteer Time every year!
Training - You will receive virtual paid training that will set you up for success.
Benefits - For eligible Team Members, Medical, Dental, Vision, Life Insurance, Tuition Reimbursement, Employee Assistance Program and more!
401K - Dollar for dollar company match up to 6% of employee contributions.

Work Environment/Physical Requirements:

Works in an office environment sitting at a desk, table or computer workstation for extended periods of time. May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 100 percent of the time spent on the job involves the use of a personal computer.

**Please note that you will be asked to complete a candidate assessment following your application, via email. Your application will not be considered until the assessment has been completed.**

#IA

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Travel Agent - Must Live in Utah

Clearfield, Utah

MUST LIVE IN UTAH

A career with AAA Northern California, Nevada and Utah is unique, just like you.

Essential Functions

• Uses sales techniques and product knowledge to identify customer-specific needs to generate new sales to prospective and current Members. Effectively overcomes objections to close the sale.

• Consistently provides a service experience that enhances the Member’s affinity to the AAA brand and results in greater Member satisfaction and loyalty.

Knowledge/Skills/Abilities

• Possesses sales skills effectively employed in the tracking, following up on and closing of assigned leads.

• Knowledge of desktop systems including but not limited to Microsoft Office software applications.

Education & Experience/Licenses & Certification

• High school diploma or GED required.

• Prior sales and/or call center work experience preferred.

#JOR_RX

#RIN

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Member Experience Associate

Redding, California

Why Work For Us?

Great Pay – Paid training and competitive hourly base + incentives.
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay.
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

Summary:

Essential Functions

Performs routine sales, service and operational functions for AAA Members including; DMV, cashiering, auto travel, notary and insurance sales support, with expectations for maintaining required standards, policies and procedures.
Understands and actively promotes products and services to achieve individual goals in support of meeting organization goals and objectives.
Overcomes obstacles that create barriers to Team Member or branch efforts and identifies process improvement opportunities and proposes solutions.
Acts as an agent for change while promoting AAA’s guiding principles and core values.

Knowledge/Skills/Abilities

Demonstrates sales and service skills. Able to effectively interact, face-to-face, with new, prospective and existing Members.
Accuracy and comfort handling money, making change, balancing cash drawer.
Good computer skills, proficient in both reading and basic arithmetic.
Good written and verbal communication skills in person and over the phone.
Ability to multitask in response to requests, requirements and Member/Team Member expectations. Ability to accept feedback and correct course as necessary.

Education & Experience / Licenses & Certification

High school diploma or GED required.
Two years sales and customer service experience. Outside sales experience preferred.
Experience working with sales and service standards and goals required.
Current & valid Driver's License with clean history may be required.
Bonding and fingerprinting may be required.
P&C Licensing may be required.

Work Environment/Physical Requirements

Works in a variety of office environments where standing, walking or sitting at a desk, table or computer workstation may be required for extended periods of time.
May travel by car, plane or other form of transportation to attend business meetings or conferences.
May be required to work in one or more locations in a defined service area. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

#MEA

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Outbound Member Experience Associate

Redwood City, California

AAA Smart Home Subject Matter Expert with primary focus on selling Smart Home solutions. Sales Associates serve our Members by selling and servicing memberships. Team Members in this role are accountable for achieving assigned sales goals while providing an exceptional Member experience. Primary responsibilities include soliciting new membership sales and cross-sales through inbound and outbound calls. Sales Associates thoughtfully assist our Members to acquire, maintain and make the most of their membership in AAA.

Essential Functions

Uses sales techniques and product knowledge to identify customer-specific needs to generate new sales to prospective and current Members. Effectively overcomes objections to close the sale.
Consistently provides a service experience that enhances the Member’s affinity to the AAA brand and results in greater Member satisfaction and loyalty.

Knowledge/Skills/Abilities

Possesses sales skills effectively employed in the tracking, following up on and closing of assigned leads.
Knowledge of desktop systems including but not limited to Microsoft Office software applications.

Education & Experience/Licenses & Certification

High school diploma or GED required.
Two years sales or customer service experience.
Experience working with sales and service standards and goals.
Current & valid Driver's License with clean history may be required.
Bonding and fingerprinting may be required.
P&C Licensing may be required.

**Please note that you will be asked to complete a candidate assessment following your application, via email. Your application will not be considered until the assessment has been completed.**

Apply Today

Bilingual Member Experience Associate - Mandarin and Cantonese

Elk Grove, California

Why Work For Us?

Great Pay – Paid training and competitive hourly base + incentives.
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay.
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

Summary:

Essential Functions

Performs routine sales, service and operational functions for AAA Members including; DMV, cashiering, auto travel, notary and insurance sales support, with expectations for maintaining required standards, policies and procedures.
Understands and actively promotes products and services to achieve individual goals in support of meeting organization goals and objectives.
Overcomes obstacles that create barriers to Team Member or branch efforts and identifies process improvement opportunities and proposes solutions.
Acts as an agent for change while promoting AAA’s guiding principles and core values.

Knowledge/Skills/Abilities

Demonstrates sales and service skills. Able to effectively interact, face-to-face, with new, prospective and existing Members.
Accuracy and comfort handling money, making change, balancing cash drawer.
Good computer skills, proficient in both reading and basic arithmetic.
Good written and verbal communication skills in person and over the phone.
Ability to multitask in response to requests, requirements and Member/Team Member expectations. Ability to accept feedback and correct course as necessary.
Bilingual in Mandarin and Cantonese required.

Education & Experience / Licenses & Certification

High school diploma or GED required.
Two years sales or customer service experience.
Experience working with sales and service standards and goals.
Current & valid Driver's License with clean history may be required.
Bonding and fingerprinting may be required.
P&C Licensing may be required.

Work Environment/Physical Requirements

Works in a variety of office environments where standing, walking or sitting at a desk, table or computer workstation may be required for extended periods of time.
May travel by car, plane or other form of transportation to attend business meetings or conferences.
May be required to work in one or more locations in a defined service area. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

#LIS

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Outbound Member Experience Associate

San Ramon, California

Why Work For Us?

Great Pay – Paid training and competitive hourly base + incentives.
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay.
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

Summary:

The Member Experience Associate acts in a service and sales capacity, responsible for providing caring, outstanding Member service with heart while actively promoting cross sales referrals, sales and branch promotions. This resource will become a AAA Smart Home Expert and use these skills to educate our new and current members on this added value product.

Essential Functions

Performs routine sales, service and operational functions for AAA Members including; DMV, cashiering, auto travel, notary and insurance sales support, with expectations for maintaining required standards, policies and procedures.
Understands and actively promotes products and services to achieve individual goals in support of meeting organization goals and objectives.
Overcomes obstacles that create barriers to Team Member or branch efforts and identifies process improvement opportunities and proposes solutions.
Acts as an agent for change while promoting AAA’s guiding principles and core values.

Knowledge/Skills/Abilities

Demonstrates sales and service skills. Able to effectively interact, face-to-face, with new, prospective and existing Members.
Accuracy and comfort handling money, making change, balancing cash drawer.
Good computer skills, proficient in both reading and basic arithmetic.
Good written and verbal communication skills in person and over the phone.
Ability to multitask in response to requests, requirements and Member/Team Member expectations. Ability to accept feedback and correct course as necessary.

Education & Experience / Licenses & Certification

High school diploma or GED required.
Two years sales or customer service experience.
Experience working with sales and service standards and goals.
Current & valid Driver's License with clean history may be required.
Bonding and fingerprinting may be required.
P&C Licensing may be required.

Work Environment/Physical Requirements

Works in a variety of office environments where standing, walking or sitting at a desk, table or computer workstation may be required for extended periods of time.
May travel by car, plane or other form of transportation to attend business meetings or conferences.
May be required to work in one or more locations in a defined service area. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

#MEL

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Customer Service Representative - Remote

Clearfield, Utah

The Member Care Specialist is responsible for supporting and resolving all issues and concerns to our GIG Car Share with exemplary customer service and professionalism. The key responsibilities are responding to Member questions and inquiries via phone, email, and other communication methods to maintain a high level of Member satisfaction. Along with researching and resolving complex and sensitive Member issues to ensure timely complaint resolution, and to provide reporting and other data as needed by the supervisor and department.

Why Work for U

Great starting pay $16.00/hour
Career Growth - We offer a leadership development program where you can be promoted as early as 6 months with a pay increase
Training – You’ll attend a thorough, comprehensive 2 week training program & gain technical skills working with and troubleshooting state of the art equipment and software.
Job Stability – We’re not going anywhere. AAA has been around for over a century and we have not had a single layoff during these uncertain times!
While this is a fully remote position, each team adheres to a specific location strategy, which allows them to work more effectively together. Therefore, the candidate should reside in or near Clearfield, Utah

Key Responsibilities

Deliver extraordinary customer service with Members
- By using sound business judgment, accurately answering questions, applying and interpreting department policy and effectively utilizing department references and resources
- Resolve, GIG Car Share complaints as well as complex or sensitive issues with Members by handling escalated incidents and notify appropriate management as necessary
- Provide guidance to new associates; act in the capacity of a subject matter expert and serve as a resource to other associates.

Assist Members
- By being knowledgeable with the vehicle and app
- On our registration, approval, and review for fraudulent activity
- Fueling/charging vehicle
- By responding timely to inquiries via phone, emails, chat, etc
- Starting/ending reservations remotely

Vehicle Incidents
- Document Members vehicle situations with unforeseen situations
- Document reported accidents and file with our claims handling team
- Reporting dirty vehicles/damage

Billing and Invoicing
- Invoice and charge vehicle incidentals such as parking tickets, tows, impounds, etc
- Prepare and process fuel/charging reimbursements
- Collections of all outstanding money owed by Members
- Process all payment arrangements

Knowledge/Skills/Abilities

Customer Service - Ability to deliver best-in-class experience through listening, attentiveness, patience and communication skills.
Problem-Solving - Identify problems, think on your feet, evaluate the options, find possible solutions, and select the best solution with the member.
De-escalation - Ability to diffuse situations where the Members are upset and need a situation taken care of quickly, with patience and compassion.
Data Entry/Computer Skills - Proficient typing with a knowledge of basic literacy and numeracy skills in order to quickly and effectively communicate with the Member through all forms of communication.
Grit and Compassion - Do what it takes to get the job done with the best needs of the member in mind.

Education & Experience/Licenses & Certification

1 years in a Member service related field (Required)
Bilingual Communication Skills (Preferred)
Experience reading maps and navigating directions (Preferred)
Proven ability to develop rapport via phone/email/chat interactions (Preferred)

#GG

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Corporate Recruiter

Walnut Creek, California

At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work.

Why Work For Us?

Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan
Paid Time Off- Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Essential Functions

Develops hiring profiles, sourcing, and interview strategies informed by regular interaction with business hiring managers
May act as LOB lead for a functional area to ensure recruiting activities for multiple function, complex, and larger business areas support agreed upon sourcing and hiring strategy
Delivers timely, cost-effective, and quality hires
Consults with the business which may include attending business meetings, visiting business sites, side-by-side shadowing of jobs for which hiring is needed
Conducts In-depth candidate screening
Interviews to meet hiring profiles
Networks to ensure readiness of pipeline of candidates to meet the business need. Ability to identify a steady stream of prospective talent in anticipation of future talent needs. Ability to leverage Web
2.0 technologies to locate, engage, and attract perspective candidates

Knowledge/Skills/Abilities

Strong attention to detail, process-oriented focus
Able to manage high volume workload on a consistent basis
Able to take direction from multiple sources
Strong organizational skills
Bilingual communication skills (preferred)

Education & Experience / Licenses & Certification

High School diploma or GED. (required)
Bachelors degree (preferred)
4+ yrs specialized recruiting experience (preferred)
Professional certification (PHR/SPHR, etc.) (preferred)

Work Environment/Physical Requirements

Works in an office environment sitting at a desk, table or computer workstation for extended periods of time
May travel by car, plane or other form of transportation to attend business meetings or conferences
Approximately 50-80 percent of the time spent on the job involves the use of a personal computer

#CORP

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Business Systems Analyst III

Phoenix, Arizona

Why Work For Us?

Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Summary

Our Business Systems Analyst formulates and defines systems scope and objectives based on both user needs and a good understanding of applicable business systems and industry requirements.

Essential Functions

Determines priorities and schedule for system related work for assigned applications/systems/processes.
Identifies business unit needs, risks, and resource constraints and develops communication content for system changes being implemented in production.
Obtains and/or creates estimates of hours of development, hours of testing, and other resource requirements for proposed projects.
Negotiates with internal client groups, resources providers (such as IT) and other stakeholders schedule and perform work.
Provides subject matter expertise on applications, systems and/or processes to internal clients in identifying and resolving, processing/reporting problems in multiple business systems.
Plans, manages and may execute testing of application, system and/or process changes/upgrades at key phases of development.
Coordinates the work of external venders, end users, systems resources, IT professionals and others as needed to complete valid testing.
Formulates solutions/alternatives based on business needs and processing problems across multiple systems and functional areas. Presents solutions and recommendations to management.
Identify field training needs; develop training materials and conduct training sessions.
Develops complex reports that retrieve and compile data from multiple applications. Data may be housed in AAA owned platforms or external ASP's (application service providers).

Knowledge/Skills/Abilities

Knowledge of structure testing methodology and business unit operations typically acquired through two years experience or formal training
Basic knowledge of either business or systems analysis as well as various tools such as spreadsheets, word processors or data base organizers including formulas and macros
Team player with proven analytical and writing skills to produce systems development requests
User level knowledge of all systems developed and supported within the unit
Ability to develop an understanding of data relationships among various systems within assigned functional area
Working knowledge of automated testing tools and other test management applications (i.e., Quality Center for defect management)
Detailed technical knowledge of a group of interrelated systems and their business functions
Knowledge of data produced by systems, its uses, sources and meaning for decisions.
Ability to run queries across platforms and provide analytics on the results
Expert knowledge of automated testing tools and defect management tools, including the ability to modify as needed to fit testing effort

Education & Experience / Licenses & Certification

A high school diploma at a minimum is required
4+ years business systems analysis experience

#VIC_RX

Apply Today

Member Experience Associate

San Rafael, California

Why Work For Us?

Great Pay – Paid training and competitive hourly base + incentives.
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay.
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

Summary:

Essential Functions

Performs routine sales, service and operational functions for AAA Members including; DMV, cashiering, auto travel, notary and insurance sales support, with expectations for maintaining required standards, policies and procedures.
Understands and actively promotes products and services to achieve individual goals in support of meeting organization goals and objectives.
Overcomes obstacles that create barriers to Team Member or branch efforts and identifies process improvement opportunities and proposes solutions.
Acts as an agent for change while promoting AAA’s guiding principles and core values.

Knowledge/Skills/Abilities

Demonstrates sales and service skills. Able to effectively interact, face-to-face, with new, prospective and existing Members.
Accuracy and comfort handling money, making change, balancing cash drawer.
Good computer skills, proficient in both reading and basic arithmetic.
Good written and verbal communication skills in person and over the phone.
Ability to multitask in response to requests, requirements and Member/Team Member expectations. Ability to accept feedback and correct course as necessary.

Education & Experience / Licenses & Certification

High school diploma or GED required.
Two years sales and customer service experience.
Experience working with sales and service standards and goals. Outside sales experience preferred.
Current & valid Driver's License with clean history may be required.
Bonding and fingerprinting may be required.
P&C Licensing may be required and is preferred.
Bilingual Spanish is preferred.

Work Environment/Physical Requirements

Works in a variety of office environments where standing, walking or sitting at a desk, table or computer workstation may be required for extended periods of time.
May travel by car, plane or other form of transportation to attend business meetings or conferences.
May be required to work in one or more locations in a defined service area. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

#MEA

#MEL

Apply Today

Senior Developer Java - Remote

Clearfield, Utah

Why Work For Us?

Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

This is a Work From Home Opportunity, candidate MUST reside in Utah or Arizona

As part of the digital development team, this role will be responsible for developing new features and functionality within the guidelines of the website’s architecture, ensuring high-performance and availability. Adheres to security best practices. Provides leadership and mentoring to teammates. Oversees work backlogs and team workloads. Assignments are broad in nature, requiring latitude for independent action.

Core Job Responsibilities

Works closely with the developer team to ensure that projects are delivered correctly and on time.

Tests, develops, builds, and coordinates the integration of new products per production requirements. Document solutions with concise and clear explanations
Evaluate code to ensure that it is valid, is properly structured, meets industry standards, and is secure.
Nimble troubleshooting of issues
Responsible for the implementation and testing of technical solutions
Responsible for backlog management and sprint priority setting
Responsible for training and mentoring developer staff members
Oversees work backlogs and team workloads
Solutions Consulting: Participate as a technical consultant on a variety of web-related projects

Knowledge & Skills

Experience with JAVA, Node JS, Go lang
Experience with Keycloak
Experience with modern standardized Authentication Systems is a plus
Experience with Kubernetes and Helm
Experience with GO
Hands-on knowledge of all parts of the web stack – HTML/Javascript/CSS, web servers, app servers, caching, database development, tool development

Education & Experience

4 to 8 years minimum experience working with related technology in an agile team environment

Work Environment/Physical Requirements

**Please note that you will be asked to complete a candidate assessment following your application, via email. Your application will not be considered until the assessment has been completed.**

#CATH_RX

Apply Today

Insurance Sales Agent

Bozeman, Montana

Why work for us?

Compensation – Generous base ($15.39 hourly base) plus commission pay structure with the ability to earn commission on every policy
Licensing Assistance – AAA will reimburse a portion of the costs of licensure
No Overhead Costs – W-2 structure with dedication space in a AAA NCNU branch.
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay.
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

Summary:

Sales Agents serve our Members by selling Property & Casualty and Roadside Assistance insurance that meets the Member’s needs.

Essential Functions

Uses sales techniques and product knowledge to identify customer-specific needs to generate new sales, retain existing insured’s and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.
Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Associate’s manager.
Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.
Consistently provides all Members with a sales and service experience that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.
Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.
Responds to customer inquiries and requests relating to insurance products and membership.
Researches and resolves customer service issues. Often assists the insured in initiating the first notice of loss on claims.

Education & Experience/Licenses & Certification

High school diploma or GED required. Bachelor's degree in a relevant field preferred.
2 to 4 years of sales experience preferred.
Currently possesses, or has the ability to acquire unrestricted state issued license(s) required to place property and casualty insurance within twenty-one (21) calendar days of start date. Depending on start date, active property and casualty license(s) may be required.

Work Environment/Physical Requirements

#IA

Apply Today

Automotive Service Advisor

Roseville, California

Why Work With Us!

Exceptional benefits within 30 days of hire, with employer contribution to Medical/Dental/Vision premiums
401K Matching $1 to $1 up to 6% annually
Opportunity for advancement
Tuition reimbursement for automotive education and ASE Certifications
15 Paid Days off (20 after 1 year) + 9 paid holidays, some Saturdays and no Sundays
Clean well equipped shops with consistent car count
Free AAA Membership and numerous employee discounts

Why Work For Us?

Great Pay with the opportunity for increases when performance skill blocks are achieved
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

The Service Advisor focuses on delivering an outstanding member experience as well as facilitating the work flow of technicians. The job encompasses listening and asking the proper questions to ensure the vehicle to be serviced is diagnosed properly while maintaining the highest levels of customer satisfaction. This includes delivering courteous service, clearly explaining services and charges, accurate completion timelines, and delivering quality work.The Service Advisor is responsible for scheduling work, preparing estimates, assigning work to the technicians, ordering parts, and coordinating other service activities.

Essential Duties

Responsible for performing all duties necessary to interact with members, determine their perceived auto repair needs and to meet and exceed their expectations of great customer service.
Accurately document repairs, diagnostic and maintenance work into shop management system
Ensures all necessary BAR requirements are met in Repair Order preparation and documentation

Sources and estimates all needed parts for repairs to customer vehicles
Suggests repairs for safety and improved performance and helps prioritize for customers in order of importance safety, economy, longevity etc.
Reviews all repairs made to vehicles at point of sale and assures customers have a clear understanding of repairs performed throughout all phases of the transaction including the original estimate through the final payment.

Performs minimal record keeping and other administrative functions required to support the business
Note: May require travel to different locations on an as needed basis

Knowledge/Skills/Abilities

Effective verbal and written communication skills in the language(s) required for the role, as justified for business necessity
Effective organization, interpersonal and negotiation skills
Ability to work scheduled hours as necessitated by business need
Strong math and computer skills with experience using software applications including word processing, spreadsheets, browsers, and email
Strong Member service focus

Automotive/mechanical background
Ability to drive vehicles equipped with manual transmission
Knowledge of equipment/tool operation and diagnostic/repair procedures

Education & Experience / Licenses & Certification

Valid driver license and acceptable driving record
High School Diploma or equivalent certification (GED)
3-5 years industry experience in auto repair
Automotive Service Excellence certification desired

Work Environment/Physical Requirements

Ability to lift and or carry up to 40lbs
Standing, bending, kneeling, pushing, reaching, lifting, climbing ladders

Apply Today

Automotive Service Advisor

Phoenix, Arizona

Why Work With Us!

Exceptional benefits within 30 days of hire, with employer contribution to Medical/Dental/Vision premiums
401K Matching $1 to $1 up to 6% annually
Opportunity for advancement
Tuition reimbursement for automotive education and ASE Certifications
15 Paid Days off (20 after 1 year) + 9 paid holidays, some Saturdays and no Sundays
Clean well equipped shops with consistent car count
Free AAA Membership and numerous employee discounts

Summary

Job Profile Summary

Essential Duties

Responsible for performing all duties necessary to interact with members, determine their perceived auto repair needs and to meet and exceed their expectations of great customer service.
Accurately document repairs, diagnostic and maintenance work into shop management system
Ensures all necessary BAR requirements are met in Repair Order preparation and documentation

Sources and estimates all needed parts for repairs to customer vehicles
Suggests repairs for safety and improved performance and helps prioritize for customers in order of importance safety, economy, longevity etc.
Reviews all repairs made to vehicles at point of sale and assures customers have a clear understanding of repairs performed throughout all phases of the transaction including the original estimate through the final payment.

Performs minimal record keeping and other administrative functions required to support the business
Note: May require travel to different locations on an as needed basis

Knowledge/Skills/Abilities

Effective verbal and written communication skills in the language(s) required for the role, as justified for business necessity
Effective organization, interpersonal and negotiation skills
Ability to work scheduled hours as necessitated by business need
Strong math and computer skills with experience using software applications including word processing, spreadsheets, browsers, and email
Strong Member service focus

Automotive/mechanical background
Ability to drive vehicles equipped with manual transmission
Knowledge of equipment/tool operation and diagnostic/repair procedures

Education & Experience / Licenses & Certification

Valid driver license and acceptable driving record
High School Diploma or equivalent certification (GED)
3-5 years industry experience in auto repair
Automotive Service Excellence certification desired

Work Environment/Physical Requirements

Ability to lift and or carry up to 40lbs
Standing, bending, kneeling, pushing, reaching, lifting, climbing ladders

Apply Today

Automotive Service Advisor

Mesa, Arizona

Why Work With Us!

Exceptional benefits within 30 days of hire, with employer contribution to Medical/Dental/Vision premiums
401K Matching $1 to $1 up to 6% annually
Opportunity for advancement
Tuition reimbursement for automotive education and ASE Certifications
15 Paid Days off (20 after 1 year) + 9 paid holidays, some Saturdays and no Sundays
Clean well equipped shops with consistent car count
Free AAA Membership and numerous employee discounts

Summary

Job Profile Summary

Essential Duties

Responsible for performing all duties necessary to interact with members, determine their perceived auto repair needs and to meet and exceed their expectations of great customer service.
Accurately document repairs, diagnostic and maintenance work into shop management system
Ensures all necessary BAR requirements are met in Repair Order preparation and documentation

Sources and estimates all needed parts for repairs to customer vehicles
Suggests repairs for safety and improved performance and helps prioritize for customers in order of importance safety, economy, longevity etc.
Reviews all repairs made to vehicles at point of sale and assures customers have a clear understanding of repairs performed throughout all phases of the transaction including the original estimate through the final payment.

Performs minimal record keeping and other administrative functions required to support the business
Note: May require travel to different locations on an as needed basis

Knowledge/Skills/Abilities

Effective verbal and written communication skills in the language(s) required for the role, as justified for business necessity
Effective organization, interpersonal and negotiation skills
Ability to work scheduled hours as necessitated by business need
Strong math and computer skills with experience using software applications including word processing, spreadsheets, browsers, and email
Strong Member service focus

Automotive/mechanical background
Ability to drive vehicles equipped with manual transmission
Knowledge of equipment/tool operation and diagnostic/repair procedures

Education & Experience / Licenses & Certification

Valid driver license and acceptable driving record
High School Diploma or equivalent certification (GED)
3-5 years industry experience in auto repair
Automotive Service Excellence certification desired

Work Environment/Physical Requirements

Ability to lift and or carry up to 40lbs
Standing, bending, kneeling, pushing, reaching, lifting, climbing ladders

Apply Today

Lube Technician With Growth Opportunities

Vacaville, California

Why Work With Us!

Exceptional benefits within 30 days of hire, with employer contribution to Medical/Dental/Vision premiums
401K Matching $1 to $1 up to 6% annually
Opportunity for advancement
Tuition reimbursement for automotive education and ASE Certifications
15 Paid Days off (20 after 1 year) + 9 paid holidays, some Saturdays and no Sundays
Clean well equipped shops with consistent car count
Free AAA Membership and numerous employee discounts

Job Responsibilities:

Performs oil changes and lubrication service for member and nonmember vehicles.
Performs tire repairs and installation service for member and nonmember vehicles.
Performs other minor repairs as assigned by Lead Tech or Service Advisor, according to their abilities.
Assist upper level technicians as needed and for experience.
Test drives vehicles when practical for any/all performance or drivability concerns before performing work
- Exception: when unsafe or vehicle not drivable
- Retest drives after repairs completed to verify that repair solved defined problems
Maintains clean and safe work environment; cleans spills and debris immediately to reduce hazards
Maintain company provided equipment and machinery
Follows company and industry safety rules and regulations
Reports all unsafe conditions to supervisor including but not limited to lifts, overhead doors, and equipment
Attends all required training, seeks additional training to maintain and increase effectiveness
Keeps up to date on industry trends and repair procedures.
Attends and successfully completes at least 12 hours of continuing auto repair training per year sponsored and/or provided by the club.
Maintains customer vehicles in regard to cleanliness and does not tune or otherwise adjust any controls within the vehicle.
Verifies as soon as practicable that parts ordered for the vehicle assigned to them are correct.
Performs all repairs according to MAP (Motorist Assurance Program), OEM (Original Equipment Manufacturers) or accepted industry standard.
Performs digital inspection and documents to their full potential. Notates all pertinent information into the shop inspection or management system, attaches all photos or videos to illustrate repairs or needs to the inspection.
Assures all comeback related repairs are prioritized as directed by manager or lead.
Communicates effectively as necessary with manager, service advisors and other technicians to contribute to the overall performance of the location
Responsible for the safety and accuracy of all repairs made and or systems inspected to assure vehicle is as safe or more safe condition as was prior to work commencing
Performs other related duties as assigned.
Note: May require travel to different locations on an as needed basis

Knowledge/Skills/Abilities

Effective verbal and written communication skills in the language(s) required for the role, as justified for business necessity
Effective organization, interpersonal and negotiation skills
Ability to work scheduled hours as necessitated by business need
Math and computer skills with experience using software applications including word processing, spreadsheets, browsers, and email
Member service focus
Automotive/mechanical background
Ability to drive vehicles equipped with manual transmission
Knowledge of equipment/tool operation and diagnostic/repair procedures
Maintains 20% productivity measured by hours worked/hours flagged

Education & Experience/ Licenses & Certifications

High School diploma or equivalent certification (GED)
Valid driver license and acceptable driving record
Six months experience in general repair, lube services and or tire shop

Work Environment/Physical Requirements

Ability to lift and or carry up to 50lbs
Standing, bending, kneeling, pushing, reaching, lifting, climbing ladders
Exposure to loud noises

Apply Today

Repair Technician II

Las Vegas, Nevada

Why Work With Us!

Exceptional benefits within 30 days of hire, with employer contribution to Medical/Dental/Vision premiums
401K Matching $1 to $1 up to 6% annually
Opportunity for advancement
Tuition reimbursement for automotive education and ASE Certifications
15 Paid Days off (20 after 1 year) + 9 paid holidays, some Saturdays and no Sundays
Clean well equipped shops with consistent car count
Free AAA Membership and numerous employee discounts

Job Responsibilities:

Performs work that is indicated on Approved Repair Orders.
Performs only needed and or customer requested services on vehicles.
Performs all repairs according to MAP (Motorist Assurance Program), OEM (Original Equipment Manufacturers) or accepted industry standard procedures
Assures all repairs are for the benefit of the member/customer.
Test drives all vehicles when practical for any/all performance or drivability concerns before performing work
- Exception: when unsafe or vehicle not drivable
- Retest drives after repairs completed to verify that repair solved defined problems
Maintains clean and safe work environment; cleans spills and debris immediately to reduce hazards
Maintain company provided equipment and machinery
Follows company and industry safety rules and regulations
Reports all unsafe conditions to supervisor including but not limited to lifts, overhead doors, and equipment
Attends all required training, seeks additional training to maintain and increase effectiveness
Keeps up to date on industry trends and repair procedures.
Attends and successfully completes at least 24 hours of continuing auto repair training per year sponsored and/or provided by the club.
Maintains customer vehicles in regard to cleanliness and does not tune or otherwise adjust any controls within the vehicle.
Verifies as soon as practicable that parts ordered for the vehicle assigned to them are correct.
Performs digital inspection and documents to their full potential. Notates all pertinent information into the shop inspection or management system, attaches all photos or videos to illustrate repairs or needs to the inspection.
Assures all comeback related repairs are prioritized as directed by manager or lead.
Communicates effectively as necessary with manager, service advisors and other technicians to contribute to the overall performance of the location
Responsible for the safety and accuracy of all repairs made and or systems inspected to assure vehicle is as safe or more safe condition as was prior to work commencing
Performs other related duties as assigned.
Note: May require travel to different locations on an as needed basis

Knowledge/Skills/Abilities

Effective verbal and written communication skills in the language(s) required for the role, as justified for business necessity
Effective organization, interpersonal and negotiation skills
Ability to work scheduled hours as necessitated by business need
Math and computer skills with experience using software applications including word processing, browsers, and email
Member service focus
Ability to drive vehicles equipped with manual transmission
Knowledge of equipment/tool operation and diagnostic/repair procedures
Maintains 100% productivity as measured by dividing hours worked by labor hours flagged

Education & Experience/ Licenses & Certifications

High School diploma or equivalent certification (GED)
Valid driver license and acceptable driving record
At least four years experience as an automobile technician
ASE Master Tech with L1 certification level or equivalent OEM certifications and fulfills ASE requirement within one year of hire. .
Smog Repair and Testing Certification preferred (CA only)

Work Environment/Physical Requirements

Ability to lift and or carry up to 50lbs
Standing, bending, kneeling, pushing, reaching, lifting, climbing ladders
Exposure to loud noises

Apply Today

Automotive Technician II

Henderson, Nevada

Check out the benefits!

Exceptional benefits within 30 days of hire, with employer contribution to medical/Dental/Vision premiums
401K Matching $1 to $1 up to 6% annually
15 Paid Days off (20 after 1 year) + 9 paid holidays for a great work/life balance, some Saturdays and no Sundays
State of the art equipment
Paid training with opportunities for growth
No Manufacturer Warranty or Recall work
Tuition reimbursement for automotive education and ASE Certifications
Clean well equipped shops with consistent car count
A free AAA Membership and numerous employee discounts

Job Responsibilities:

Performs work that is indicated on Approved Repair Orders.
Performs only needed and or customer requested services on vehicles.
Performs all repairs according to MAP (Motorist Assurance Program), OEM (Original Equipment Manufacturers) or accepted industry standard procedures
Assures all repairs are for the benefit of the member/customer.
Test drives all vehicles when practical for any/all performance or drivability concerns before performing work
- Exception: when unsafe or vehicle not drivable
- Retest drives after repairs completed to verify that repair solved defined problems
Maintains clean and safe work environment; cleans spills and debris immediately to reduce hazards
Maintain company provided equipment and machinery
Follows company and industry safety rules and regulations
Reports all unsafe conditions to supervisor including but not limited to lifts, overhead doors, and equipment
Attends all required training, seeks additional training to maintain and increase effectiveness
Keeps up to date on industry trends and repair procedures.
Attends and successfully completes at least 24 hours of continuing auto repair training per year sponsored and/or provided by the club.
Maintains customer vehicles in regard to cleanliness and does not tune or otherwise adjust any controls within the vehicle.
Verifies as soon as practicable that parts ordered for the vehicle assigned to them are correct.
Performs digital inspection and documents to their full potential. Notates all pertinent information into the shop inspection or management system, attaches all photos or videos to illustrate repairs or needs to the inspection.
Assures all comeback related repairs are prioritized as directed by manager or lead.
Communicates effectively as necessary with manager, service advisors and other technicians to contribute to the overall performance of the location
Responsible for the safety and accuracy of all repairs made and or systems inspected to assure vehicle is as safe or more safe condition as was prior to work commencing
Performs other related duties as assigned.
Note: May require travel to different locations on an as needed basis

Knowledge/Skills/Abilities

Effective verbal and written communication skills in the language(s) required for the role, as justified for business necessity
Effective organization, interpersonal and negotiation skills
Ability to work scheduled hours as necessitated by business need
Math and computer skills with experience using software applications including word processing, browsers, and email
Member service focus
Ability to drive vehicles equipped with manual transmission
Knowledge of equipment/tool operation and diagnostic/repair procedures
Maintains 100% productivity as measured by dividing hours worked by labor hours flagged

Education & Experience/ Licenses & Certifications

At least four years experience as an automobile technician
ASE Master Tech with L1 certification preferred
High School diploma or equivalent certification (GED)
Valid driver license and acceptable driving record
Smog Repair and Testing Certification preferred (CA only)

Work Environment/Physical Requirements

Ability to lift and or carry up to 50lbs
Standing, bending, kneeling, pushing, reaching, lifting, climbing ladders
Exposure to loud noises

Apply Today

Senior Counsel - Commercial Transaction

Phoenix, Arizona

Why Work For Us

Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Summary

Serves as senior legal counsel to oversee the Company’s response to legal questions and matters, including policy/practice advice and counsel, response to administrative agency complaints, and litigation involving individual or collective claims.

Principal Responsibilities

Business – Serve as the primary legal counsel for the company’s main business divisions.

Commercial – Collaborate with procurement division in drafting and negotiating commercial agreements. Negotiate and resolve commercial disputes. Lead complex commercial transactions, including supporting M&A deals.

Product – Advise product/business teams through the development life cycle on matters relating to compliance, IP and consumer protection issues.

General Corporate – assist with a wide range of work and projects, as needed, including marketing and privacy/compliance support.

Manager/Leader – provide guidance and support to other legal staff and business partners.

Essential Functions

Provides advice and counsel on legal issues impacting the company's operations and business (including those of its subsidiaries).

Drafts, reviews, advises and negotiates contracts, policies, procedures and other legal documents with a higher degree of complexity.

Researches, analyzes and advises on proposed and existing legislation and regulations for impact on the company.

Substantial knowledge of current law and issues within areas of specialty.

Initiates and leads cross-divisional and enterprise projects. Interacts and influences business to help drive business results.

Performs special projects (substantive, administrative and practice management) for the legal department, including those involving a higher degree of complexity, business impact or financial or personnel resources.

Develops and/or conducts training programs for supervisors, managers and/or employees.

Engages and manages outside counsel within area of responsibility in a cost-effective manner.

Skills

Experience serving as primary attorney for business lines, including directly advising business stakeholders from both a legal and a business perspective

Ability to communicate verbally and in writing in an organized and effective manner with attention to detail

Ability to balance multiple priorities while working in an efficient manner

Strong foundation of project management, change management, and process improvement skills

Excellent strategic thinking and analytical skills with high-level business judgement

Driven self-starter who is comfortable operating with ambiguity and learning new disciplines

Education & Experience / Licenses & Certification

8+ years’ experience advising clients, with a combination of law firm and in-house experience
J.D. from accredited law school
California State Bar license in good standing
BA/BS - Bachelor's degree in related area or an equivalent combination of education and experience
MBA from accredited college/university preferred
Computer skills, MS Office, Google Suite, and online research tools such as WESTLAW

Work Environment/Physical Requirements

#CATH_RX

Apply Today

Insurance Sales Agent

Gilbert, Arizona

Why work for us?

Compensation – Generous base plus commission pay structure with the ability to earn commission on every policy
Licensing Assistance – AAA will reimburse a portion of the costs of licensure
No Overhead Costs – W-2 structure with dedication space in a AAA Arizona branch.
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay.
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

Summary

Sales Agents serve our Members by selling Property & Casualty and Roadside Assistance insurance that meets the Member’s needs.

Essential Functions

Uses sales techniques and product knowledge to identify customer-specific needs to generate new sales, retain existing insured’s and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.
Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Associate’s manager.
Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.
Consistently provides all Members with a sales and service experience that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.
Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.
Responds to customer inquiries and requests relating to insurance products and membership.
Researches and resolves customer service issues. Often assists the insured in initiating the first notice of loss on claims.

Education & Experience/Licenses & Certifications

High school diploma or GED required. Bachelor's degree in a relevant field preferred.
2 to 4 years of sales experience preferred.
Currently possesses, or has the ability to acquire unrestricted state issued license(s) required to place property and casualty insurance within twenty-one (21) calendar days of start date. Depending on start date, active property and casualty license(s) may be required.

Work Environment/Physical Requirements

#IA

Apply Today

Outbound Sales Representative - Remote

Clearfield, Utah

Why Work For Us

Great starting pay
Career Growth - We offer a leadership development program where you can be promoted as early as 6 months with a pay increase
Training – You’ll attend a thorough, comprehensive 2 week training program & gain technical skills working with and troubleshooting state of the art equipment and software.
Job Stability – We’re not going anywhere. AAA has been around for over a century and we have not had a single layoff during these uncertain times!

Summary

The Identity Champion (IDC) Sales Associate serves our Members by selling and servicing Identity Champion memberships. Sales Associates thoughtfully assist our Members to acquire, maintain and make the most of their membership in AAA Identity Champion. IDC Sales Associates use sales techniques and product knowledge to identify customer-specific needs to generate new sales and upsell to prospective and current Identity Champion Members, effectively overcoming objections to close the sale.

Consistently provides a sales experience that enhances the Member's affinity to the AAA brand and results in greater Member satisfaction and loyalty.

Essential Functions

Uses sales techniques and product knowledge to identify customer-specific needs to generate new sales to prospective and current Members. Effectively overcomes objections to close the sale.
Works to meet or exceed targets assigned by the Sales Agent's manager.
Consistently provides a service experience that enhances the Member's affinity to the AAA brand and results in greater Member satisfaction and loyalty.
Proactively performs outbound calls, working marketing lists, occasional special project’s, and cross-selling/up-selling new and existing Members

Knowledge/Skills/Abilities

Possesses sales skills effectively employed in the tracking, following up on and closing of assigned leads.
Knowledge of desktop systems including but not limited to Microsoft Office software applications.
Problem-solving - Identifies problems, lists the possible solutions, evaluates options, and selects options to find solutions to problems. Designs solutions. (Intermediate)
Data Entry - Proficient typing skills. Computer skills and a knowledge of relevant software packages. Basic literacy and numeracy skills. (Intermediate)

Education & Experience/Licenses & Certification

1 to 3 years of sales experience required. Identity protection industry and/or call center work experience preferred.
Proven ability to develop rapport via phone interactions (Preferred)

#GG

Apply Today

Administrative Assistant

San Francisco, California

Why Work For Us?

Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay.
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan.
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

Summary

Provides general clerical and administrative assistance to a department.

Essential Functions

Prepares presentations, composes letters and routine correspondence, and researches information.
Creates and maintains database, department organization charts and spreadsheet files.
Maintains confidentiality of all corporate, personnel and research matters.
Process new hire paperwork and on-boarding tasks.
Performs reception and telephone duties, including signing for front office packages as well as sorting and distributing mail.
May be required to make meeting and travel arrangements and may conduct training of other support staff.
Administers office operations or specialized business functions.
Manages the calendars and schedules appointments.
Organizes programs, events, meetings or conferences by arranging facilities and caterers, issuing information.
Types memos, payment requests and other department forms and documents.

Knowledge/Skills/Abilities

Skilled in developing effective relationships, communication skills, managing expectations in a fast paced organization.
Strong interpersonal, organizational, analytical, and communication skills.
Demonstrates conflict resolution skills in developing recommendations and solutions to solve issues.
Proficient in Microsoft Excel and PowerPoint system applications.
Knowledge of office procedures and office practices.
Strong written and verbal communication skills required.
Bilingual communication skills (preferred).

Education & Experience / Licenses & Certification

2 to 4 or more years of clerical, office and secretarial experience in a mid-to large company.
2 years in a corporate environment.
High school diploma or GED.
Associate Degree or some college coursework (preferred).

Work Environment/Physical Requirements

Apply Today

Tow/Shift Lead

San Francisco, California

Why Work For Us?

Great Pay - with the opportunity for increases when performance skill blocks are achieved
Training – You’ll attend a thorough, comprehensive, training program
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan
Paid Time Off- Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Summary:

Essential Functions

Responsible for oversight of shop operations to include inspecting/maintaining of company vehicles/ equipment for safe and efficient operation, battery inventory processes, administrative duties/reports and coordination of scheduling/dispatching
Coaching and development of employees, to include training, performance management and the corrective action process
Driving and operating the full range of service vehicles (i.e. loading/towing vehicles, flat tire changes, lock-out, fuel delivery services, etc.) for increased
Productivity gains and contribution to business results, to include knowledge sharing/coaching/training of peers; utilizing on-board computer, radio communications and mapping systems
On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving
Managing and maintenance of damages tracking system and coordination of resolution for customer complaints

Knowledge/Skills/Abilities

Ability to act in the role of a leader, to include coaching, mentoring and training
Superior customer service skills and the ability to interact with a wide-range of people
Proficient automotive knowledge

Education & Experience / Licenses & Certification

High School Diploma or GED equivalent
8+ years Experience operating a motor vehicle with a valid driver's license
Vocational technical automotive training/certification or equivalent experience (preferred)
ASE (Automotive Service Excellence) Certification (preferred)
AAA Compliance Training, RPST,TSAAC, Lock-out, PSP, Battery
Service Training

Work Environment/Physical Requirements

Apply Today

Outbound Member Experience Associate

Dublin, California

A career with AAA Northern California, Nevada, Utah, Arizona, and Mountain West is unique, just like you.

We are hiring a Member Experience Associate who will be the Subject Matter Expert on AAA Smart Home offerings.

Essential Functions

Exhibits AAA guiding principles and core values

Performs routine sales, service and operational functions for AAA Members including; DMV, cashiering, auto travel, notary and insurance sales support, with expectations for maintaining required standards, policies and procedures
Understands and actively promotes products and services to achieve individual goals in support of meeting organization goals and objectives
Overcomes obstacles that create barriers to Team Member or branch efforts
Identifies process improvement opportunities and proposes solutions
Acts as an agent for change while promoting AAA’s guiding principles and core values

Knowledge/Skills/Abilities

Demonstrates sales and service skills. Able to effectively interact, face-to-face, with new, prospective and existing Members.

Accuracy and comfort handling money, making change, balancing cash drawer.
Good computer skills, proficient in both reading and basic arithmetic.
Good written and verbal communication skills in person and over the phone.
Ability to multitask in response to requests, requirements and Member/Team Member expectations. Ability to accept feedback and correct course as necessary.

Education & Experience / Licenses & Certification

High school diploma or GED required
Two years sales or customer service experience
Experience working with sales and service standards and goals
Current & valid Driver's License with clean history may be required
Bonding and fingerprinting may be required
P&C Licensing may also be required
Outbound Sales Experience required
AAA Smart Home knowledge preferred

Work Environment/Physical Requirements

Works in a variety of office environments where standing, walking or sitting at a desk, table or computer workstation may

**Please note that you will be asked to complete a candidate assessment following your application, via email. Your application will not be considered until the assessment has been completed.**

#MEL

Apply Today

Member Experience Branch Team Lead

Milpitas, California

Why Work For Us?

Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay.
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan.
Paid Time Off- Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

Summary:

A successful Team Lead has highly developed understanding of how to utilize all branch resources to deliver outstanding Member experiences, and foster a team culture of performance excellence with heart.

Essential Functions

Supports Team Member goal setting, Team performance feedback, training, evaluation and performance documentation.
Drives for results through direct sales and supervision of assigned branch to achieve assigned goals.
Supports building a performance organization with heart through efficient performance management, setting clear performance and career development expectations, and acting on tough performance issues early with managerial courage.
Pulls and distributes sales reports for tracking and performance measurement.
Assumes responsibility of the branch in absence of manager.
Ensures compliance with AAA policies, procedures, standards and regulations.
Coordinates scheduling of facility requests within assigned budgets for the branch, including but not limited to: security, office supply, and building maintenance.

Knowledge/Skills/Abilities

Highly developed leadership skills, quantitative and analytical skills with a proven ability to make data-driven decisions.
Ability to work cross-functionally across many business units and functions.
Broad knowledge of Property & Casualty insurance, membership sales and service, and branch operations including industry trends, key drivers of business revenue.
Outstanding sales and Member service skills and the ability to transfer these skills to others.
Strong computer skills, including proficiency with the Google Apps Suite (Sheets, Docs, Drive, Slides).

Education & Experience / Licenses & Certification

High School Diploma or GED required.
Bachelor Degree in related field preferred.
Valid Driver's License.
P&C License Preferred.
2-3 yrs. supervisory experience in travel, retail sales, insurance or service industry.
Demonstrated experience exceeding individual goals while driving others to exceed goals.

Work Environment/Physical Requirements

Works in an office environment sitting at a desk, table or computer workstation for extended periods of time.
May travel by car, plane or other form of transportation to attend business meetings or conferences.
Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

Apply Today

Automotive Technician- $5,000 Sign on Bonus

Gilbert, Arizona

Why Work With Us?

Check out the benefits!

Sign on Bonus - $5,000
Great Pay – $35K to $120K DOE
No Manufacturer Warranty or Recall work
State of the art equipment
Paid training with opportunities for growth
Tuition reimbursement for automotive education and ASE Certifications
Clean well equipped shops with consistent car count
Exceptional benefits within 30 days of hire, with employer contribution to medical/Dental/Vision premiums
401K Matching $1 to $1 up to 6% annually
15 Paid Days off (20 after 1 year) + 9 paid holidays, some Saturdays and no Sundays
A free AAA Membership and numerous employee discounts

Essential Functions

Complete vehicle inspection form and vehicle diagnostic form and submit to service advisor.
Successfully complete automotive service and repair work qualified to preform.
Perform work according to safety guidelines.
Inspect vehicles for additional needed repairs or maintenance and recommend them to the service advisors for sale to customers.

Knowledge/Skills/Abilities

Common knowledge of vehicle components and the common reasons for vehicle failure
Demonstrates problem solving and listening skills to evaluate member safety as well as the ability to discern safety issues and respond appropriately
Participate in ongoing training as assigned by management.
Study technical bulletins, industry magazines, and technical web sites.

Education & Experience/Licenses & Certification

· High School diploma or equivalent certification (GED)

· Valid driver license and acceptable driving record

· At least four years’ experience as an automobile technician

· ASE Master Tech with L1 certification Preferred

Physical Demands: Required by the Americans with Disabilities Act (ADA).
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions o this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk and hear, required to sit, occasionally required to stand and walk; use and to finger, handle, or feel; and reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, peripheral vision and the ability to focus. Identify specific hazards as necessary (use of chemicals, equipment, driving).

May be exposed to chemicals, pneumatic air, electrical, lifting, tripping and/or falling, drives member and/or company vehicle.

Apply Today

Autoglass Technician Support Associate

Scottsdale, Arizona

Great opportunity to learn about auto glass repair!

Why Work With Us:

Exceptional benefits within 30 days of hire, with employer contribution to Medical/Dental/Vision premiums
401K Matching $1 to $1 up to 6% annually
Opportunity for advancement
15 Paid Days of (20 after 1 year) + paid holidays, some Saturdays and no Sundays
Free AAA Membership and numerous employee discounts

Responsibilities:

Assist technicians with auto glass repair/replacement and transport materials between locations in the Metro Phoenix area using a company car.
Performs needed clerical or administrative duties to support accurate record keeping and secure storage of documents within the location ,Receive parts and process returns
Create, modify and finalize repair orders in the shop management system to act as a backup when Services Advisors are not available
Answer phones when necessary
Assist with invoicing and processing payments when necessary
Other duties as assigned by manager

Knowledge/Skills/Abilities

Effective verbal and written communication skills in the language(s) required for the role, as justified for business necessity
Effective organization, interpersonal and negotiation skills
Ability to work scheduled hours as necessitated by business need
Math and computer skills with experience using software applications including word processing, spreadsheets, browsers, and email
Member service focus

Education & Experience/ Licenses & Certifications

High School diploma or equivalent certification (GED)
Two years’ experience in retail/sales/service industry required
Valid driver license and acceptable driving record

Work Environment/Physical Requirements

Ability to lift and or carry up to 75lbs
Sitting, standing, bending, kneeling, pushing, reaching, lifting

#MCC

Apply Today

Fleet Associate - GIG Car Share

Berkeley, California

Why Work For Us?

Great starting pay
Career Growth - We offer a leadership development program where you can be promoted as early as 6 months with a pay increase
Training – You’ll attend a thorough, comprehensive 2 week training program & gain technical skills working with and troubleshooting state of the art equipment and software.
Job Stability – We’re not going anywhere. AAA has been around for over a century and we have not had a single layoff during these uncertain times!

Summary

The Fleet Associate supports Gig Operations by re-positioning, refueling, cleaning, repairing and maintaining Gig cars in the field.

Essential Functions

Reposition Gig cars from low utilization zones to high utilization zones
Refuel and clean Gig cars in the fleet for a great Member experience
Shuttle Gig cars for maintenance and repair services (e.g., oil changes, flat tire repairs, etc.)
Inspect, photograph and determine resolution of damaged vehicles
Test, diagnose, service and repair vehicle telematics technology
Perform light maintenance (e.g., battery jump, changing tires, etc.)
Prepare cars for in-fleeting and de-fleeting
Audit quality of work of third party fleet partners

Knowledge/Skills/Abilities

Ability to creatively problem solve with an attention to detail
Ability to effectively communicate with Team Members, partners and Gig Members
Ability to deliver best-in-class experiences
Have an internal drive to do what it takes to get the job done with a Member focus mentality

Education & Experience/Licenses & Certification

Must have a valid driver's license with clean driving record
At least 21 years old with minimum of 5 years of driving experience
Customer service facing experience
Ability to work flexible hours and willingness to work weekends
High School Diploma or GED

Work Environment/Physical Requirements

Lifting and carrying various parts, weighing up to 30-50 pounds, several times a day
Bending, kneeling, reaching and stooping as required for service calls

#GG

Apply Today

General Service Technician

Las Vegas, Nevada

Why Work With Us!

Exceptional benefits within 30 days of hire, with employer contribution to Medical/Dental/Vision premiums
401K Matching $1 to $1 up to 6% annually
Opportunity for advancement
Tuition reimbursement for automotive education and ASE Certifications
15 Paid Days off (20 after 1 year) + 9 paid holidays, some Saturdays and no Sundays
Clean well equipped shops with consistent car count
Free AAA Membership and numerous employee discounts

Job Responsibilities:

Performs oil changes and lubrication service for member and nonmember vehicles.
Performs tire repairs and installation service for member and nonmember vehicles.
Performs other minor repairs as assigned by Lead Tech or Service Advisor, according to their abilities.
Assist upper level technicians as needed and for experience.
Test drives vehicles when practical for any/all performance or drivability concerns before performing work
- Exception: when unsafe or vehicle not drivable
- Retest drives after repairs completed to verify that repair solved defined problems
Maintains clean and safe work environment; cleans spills and debris immediately to reduce hazards
Maintain company provided equipment and machinery
Follows company and industry safety rules and regulations
Reports all unsafe conditions to supervisor including but not limited to lifts, overhead doors, and equipment
Attends all required training, seeks additional training to maintain and increase effectiveness
Keeps up to date on industry trends and repair procedures.
Attends and successfully completes at least 12 hours of continuing auto repair training per year sponsored and/or provided by the club.
Maintains customer vehicles in regard to cleanliness and does not tune or otherwise adjust any controls within the vehicle.
Verifies as soon as practicable that parts ordered for the vehicle assigned to them are correct.
Performs all repairs according to MAP (Motorist Assurance Program), OEM (Original Equipment Manufacturers) or accepted industry standard.
Performs digital inspection and documents to their full potential. Notates all pertinent information into the shop inspection or management system, attaches all photos or videos to illustrate repairs or needs to the inspection.
Assures all comeback related repairs are prioritized as directed by manager or lead.
Communicates effectively as necessary with manager, service advisors and other technicians to contribute to the overall performance of the location
Responsible for the safety and accuracy of all repairs made and or systems inspected to assure vehicle is as safe or more safe condition as was prior to work commencing
Performs other related duties as assigned.
Note: May require travel to different locations on an as needed basis

Knowledge/Skills/Abilities

Effective verbal and written communication skills in the language(s) required for the role, as justified for business necessity
Effective organization, interpersonal and negotiation skills
Ability to work scheduled hours as necessitated by business need
Math and computer skills with experience using software applications including word processing, spreadsheets, browsers, and email
Member service focus
Automotive/mechanical background
Ability to drive vehicles equipped with manual transmission
Knowledge of equipment/tool operation and diagnostic/repair procedures
Maintains 20% productivity measured by hours worked/hours flagged

Education & Experience/ Licenses & Certifications

High School diploma or equivalent certification (GED)
Valid driver license and acceptable driving record
Six months experience in general repair, lube services and or tire shop

Work Environment/Physical Requirements

Ability to lift and or carry up to 50lbs
Standing, bending, kneeling, pushing, reaching, lifting, climbing ladders
Exposure to loud noises

Apply Today

Service Advisor

Elk Grove, California

New Location in Elk Grove Coming in June 2021!

Why Work With Us!

Exceptional benefits within 30 days of hire, with employer contribution to Medical/Dental/Vision premiums
401K Matching $1 to $1 up to 6% annually
Opportunity for advancement
Tuition reimbursement for automotive education and ASE Certifications
15 Paid Days off (20 after 1 year) + 9 paid holidays, some Saturdays and no Sundays
Clean well equipped shops with consistent car count
Free AAA Membership and numerous employee discounts

Essential Duties

Responsible for performing all duties necessary to interact with members, determine their perceived auto repair needs and to meet and exceed their expectations of great customer service.
Accurately document repairs, diagnostic and maintenance work into shop management system
Ensures all necessary BAR requirements are met in Repair Order preparation and documentation

Sources and estimates all needed parts for repairs to customer vehicles
Suggests repairs for safety and improved performance and helps prioritize for customers in order of importance safety, economy, longevity etc.
Reviews all repairs made to vehicles at point of sale and assures customers have a clear understanding of repairs performed throughout all phases of the transaction including the original estimate through the final payment.

Performs minimal record keeping and other administrative functions required to support the business
Note: May require travel to different locations on an as needed basis

Knowledge/Skills/Abilities

Effective verbal and written communication skills in the language(s) required for the role, as justified for business necessity
Effective organization, interpersonal and negotiation skills
Ability to work scheduled hours as necessitated by business need
Strong math and computer skills with experience using software applications including word processing, spreadsheets, browsers, and email
Strong Member service focus

Automotive/mechanical background
Ability to drive vehicles equipped with manual transmission
Knowledge of equipment/tool operation and diagnostic/repair procedures

Education & Experience / Licenses & Certification

Valid driver license and acceptable driving record
High School Diploma or equivalent certification (GED)
3-5 years industry experience in auto repair
Automotive Service Excellence certification desired

Work Environment/Physical Requirements

Ability to lift and or carry up to 40lbs
Standing, bending, kneeling, pushing, reaching, lifting, climbing ladders

Apply Today

Automotive Technician

Elk Grove, California

Join us at our New Elk Grove Location Coming in July 2021!

Check out the benefits!

State of the art equipment
Paid training with opportunities for growth
Tuition reimbursement for automotive education and ASE Certifications
Clean well equipped shops with consistent car count
Exceptional benefits within 30 days of hire, with employer contribution to medical/Dental/Vision premiums
401K Matching $1 to $1 up to 6% annually
15 Paid Days off (20 after 1 year) + 9 paid holidays, some Saturdays and no Sundays
A free AAA Membership and numerous employee discounts

Job Responsibilities:

Performs work that is indicated on Approved Repair Orders.
Performs only needed and or customer requested services on vehicles.
Performs all repairs according to MAP (Motorist Assurance Program), OEM (Original Equipment Manufacturers) or accepted industry standard procedures
Assures all repairs are for the benefit of the member/customer.
Test drives all vehicles when practical for any/all performance or drivability concerns before performing work
- Exception: when unsafe or vehicle not drivable
- Retest drives after repairs completed to verify that repair solved defined problems
Maintains clean and safe work environment; cleans spills and debris immediately to reduce hazards
Maintain company provided equipment and machinery
Follows company and industry safety rules and regulations
Reports all unsafe conditions to supervisor including but not limited to lifts, overhead doors, and equipment
Attends all required training, seeks additional training to maintain and increase effectiveness
Keeps up to date on industry trends and repair procedures.
Attends and successfully completes at least 24 hours of continuing auto repair training per year sponsored and/or provided by the club.
Maintains customer vehicles in regard to cleanliness and does not tune or otherwise adjust any controls within the vehicle.
Verifies as soon as practicable that parts ordered for the vehicle assigned to them are correct.
Performs digital inspection and documents to their full potential. Notates all pertinent information into the shop inspection or management system, attaches all photos or videos to illustrate repairs or needs to the inspection.
Assures all comeback related repairs are prioritized as directed by manager or lead.
Communicates effectively as necessary with manager, service advisors and other technicians to contribute to the overall performance of the location
Responsible for the safety and accuracy of all repairs made and or systems inspected to assure vehicle is as safe or more safe condition as was prior to work commencing
Performs other related duties as assigned.
Note: May require travel to different locations on an as needed basis

Knowledge/Skills/Abilities

Effective verbal and written communication skills in the language(s) required for the role, as justified for business necessity
Effective organization, interpersonal and negotiation skills
Ability to work scheduled hours as necessitated by business need
Math and computer skills with experience using software applications including word processing, browsers, and email
Member service focus
Ability to drive vehicles equipped with manual transmission
Knowledge of equipment/tool operation and diagnostic/repair procedures
Maintains 100% productivity as measured by dividing hours worked by labor hours flagged

Education & Experience/ Licenses & Certifications

High School diploma or equivalent certification (GED)
Valid driver license and acceptable driving record
At least four years experience as an automobile technician
ASE Master Tech with L1 certification level or equivalent OEM certifications and fulfills ASE requirement within one year of hire. .
Smog Repair and Testing Certification preferred (CA only)

Work Environment/Physical Requirements

Ability to lift and or carry up to 50lbs
Standing, bending, kneeling, pushing, reaching, lifting, climbing ladders
Exposure to loud noises

Apply Today

Residential Alarm Installer

Sacramento, California

ESSENTIAL FUNCTIONS:

Perform diagnostic evaluation of system issues and perform troubleshooting and repairs on low voltage security and home automation systems including cameras, thermostats, locks and more.
Install or upgrade new low voltage security and home automation systems inclusive of cameras, thermostats, door locks and more.
Must be flexible with schedule, shift will be Tuesday through Saturday.

Why work for us?

Job Stability - Career Growth
Benefits – Medical, Dental, Vision, and more!
401k Matching – $1 for $1 company match up to 4% of pay
Paid Time Off – Accrual of 3 weeks PTO and nine holidays annually

KNOWLEDGE AND SKILLS:

Low voltage industry experience
Two or more years in a customer service industry role
Strong customer service communication and conflict resolution skills
Strong written and verbal communication skills
Previous experience with both hand and power tools (desired)
Some sales experience (desired)

EDUCATION, KNOWLEDGE, SKILLS, COMPETENCIES, CERTIFICATIONS/LICENSES:

High School Diploma or GED equivalent (required)
Must qualify for applicable licenses / certificates
The ability to use hand tools, laptop, and tablet (required)

#SAFE

Apply Today

Tow Driver Needed

Truckee, California

Why Work For Us?

Great Pay- $20.63 hourly with the potential to make up to $1,300 per month with quality and productivity incentives! Training – You’ll attend a thorough, comprehensive, training program Training – You’ll attend a thorough, comprehensive, training program
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Monthly bonus potential
Paid Time Off- Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Essential Functions

Driving and operating a service vehicle (i.e. flat tire changes, lock-out, fuel delivery services, etc.)
On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving
Leverages sales skills for offering products and services from AAA to member during service interaction
Utilizing on-board computer, radio communications, and mapping systems
Completion of daily paperwork (i.e. call-logs, battery invoices, cash receipts, etc.)

Knowledge/Skills/Abilities

Clear and proficient verbal and written communication even under pressure
Common knowledge of vehicle components and the common reasons for vehicle failure
Demonstrates problem solving and listening skills to evaluate member safety as well as the ability to discern safety issues and respond appropriately
Ability to drive a manual/automatic shift vehicle

Education & Experience/Licenses & Certification

Two (2) years of experience in a customer contact role
Education and training. I.E.: AAA Compliance Training, RPST,TSAAC, Lock-out, PSP, Battery Service Training
Vocational technical automotive training/certification or equivalent experience (preferred)
ASE (Automotive Service Excellence) certification(preferred)

Work Environment/Physical Requirements

Apply Today

Member Experience Associate

San Francisco, California

Why Work For Us?

Great Pay – Paid training and competitive hourly base + incentives.
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay.
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

Summary:

Essential Functions

Performs routine sales, service and operational functions for AAA Members including; DMV, cashiering, auto travel, notary and insurance sales support, with expectations for maintaining required standards, policies and procedures.
Understands and actively promotes products and services to achieve individual goals in support of meeting organization goals and objectives.
Overcomes obstacles that create barriers to Team Member or branch efforts and identifies process improvement opportunities and proposes solutions.
Acts as an agent for change while promoting AAA’s guiding principles and core values.

Knowledge/Skills/Abilities

Demonstrates sales and service skills. Able to effectively interact, face-to-face, with new, prospective and existing Members.
Accuracy and comfort handling money, making change, balancing cash drawer.
Good computer skills, proficient in both reading and basic arithmetic.
Good written and verbal communication skills in person and over the phone.
Ability to multitask in response to requests, requirements and Member/Team Member expectations. Ability to accept feedback and correct course as necessary.

Education & Experience / Licenses & Certification

High school diploma or GED required.
Two years sales or customer service experience.
Experience working with sales and service standards and goals.
Current & valid Driver's License with clean history may be required.
Bonding and fingerprinting may be required.
P&C Licensing will be required.
Spanish or Chinese Bilingual skills preferred.

Work Environment/Physical Requirements

Works in a variety of office environments where standing, walking or sitting at a desk, table or computer workstation may be required for extended periods of time.
May travel by car, plane or other form of transportation to attend business meetings or conferences.
May be required to work in one or more locations in a defined service area. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

Apply Today

Member Experience Associate

Grass Valley, California

Why Work For Us?

Great Pay – Paid training and competitive hourly base + incentives.
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay.
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

Summary:

Essential Functions

Performs routine sales, service and operational functions for AAA Members including; DMV, cashiering, auto travel, notary and insurance sales support, with expectations for maintaining required standards, policies and procedures.
Understands and actively promotes products and services to achieve individual goals in support of meeting organization goals and objectives.
Overcomes obstacles that create barriers to Team Member or branch efforts and identifies process improvement opportunities and proposes solutions.
Acts as an agent for change while promoting AAA’s guiding principles and core values.

Knowledge/Skills/Abilities

Demonstrates sales and service skills. Able to effectively interact, face-to-face, with new, prospective and existing Members.
Accuracy and comfort handling money, making change, balancing cash drawer.
Good computer skills, proficient in both reading and basic arithmetic.
Good written and verbal communication skills in person and over the phone.
Ability to multitask in response to requests, requirements and Member/Team Member expectations. Ability to accept feedback and correct course as necessary.

Education & Experience / Licenses & Certification

High school diploma or GED required.
Two years sales or customer service experience.
Experience working with sales and service standards and goals.
Current & valid Driver's License with clean history may be required.
Bonding and fingerprinting may be required.
P&C Licensing may be required.

Work Environment/Physical Requirements

Works in a variety of office environments where standing, walking or sitting at a desk, table or computer workstation may be required for extended periods of time.
May travel by car, plane or other form of transportation to attend business meetings or conferences.
May be required to work in one or more locations in a defined service area. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

#MEA

Apply Today

Life Insurance Agent

Henderson, Nevada

Essential Functions

Maximizes life insurance market penetration with current members and property/casualty insureds and stays vigilant for new sales opportunities. Maintains high quality production and persistency standards to assure profitable growth. Identifies and develops sales opportunities within the community. Follows company approved sales process in the completion of required financial, activity and sales reporting.
Provides life sales support and training on lead development and identification for the frontline employees, Insurance Sales Agents (P/C) and other staff who come in contact with members/ insureds. Establishes and maintains strong working relationships with front line employees, Sales Agents and the branch management team. Notifies Agents in a timely manner of result with referred lead. Provides leads from life insureds and other calls to Sales Agents for other products/services, i.e., membership, auto/homeowners and travel insurance.
Stays well-informed of changes and developments in policy and/or external practices. Attends meetings to obtain information, provide input, keep lines of communication open, stay updated and offer sales ideas when appropriate. Keeps current in industry; maintains continuing education for licensure.
Develops annual business plan with input and involvement from the Life Sales Manager to meet goals and determine responsibilities, including new business life sales, quality standards, as well as building outstanding customer relationships. Reviews plan objectives and reassesses strategies to align performance relative to annual sales goals.
Ensures compliance with NCNU and AAA Life and regulations, as well as external regulations

Knowledge/Skills/Abilities

Strong interpersonal, presentation and communication skills needed to interact with staff, members and insureds effectively
Ability to cultivate relationships with peers and staff; educates staff to make referrals to Life Insurance
Agents
Computer skills in basic software applications, and navigating business applications specific to life insurance
Demonstrated skills in selling life insurance and annuities; Skills to develop, track and effectively follow up on leads (preferred)
Strong knowledge in sales techniques, life product line illustrations, features and benefits (preferred)
Demonstrated skills in prospecting and lead generation abilities (preferred)
Bilingual communication skills (preferred)

Education & Experience/Licenses & Certification

High School Diploma or GED
Valid Automobile Operator's License
Active State Resident Life Insurance License
Bachelor's degree in related area or an equivalent combination of education and experience
(preferred)
1+ years experience in Life Insurance and/or Annuity Sales (preferred)
CLU, ChFC and/or LUTCF Designations (preferred)

Work Environment/Physical Requirements

#LIFE

Apply Today

Tow and Light Service Driver

Oakland, California

Why Work For Us?

Great Pay - Great Hourly pay with potential to make up to $1300 per month with quality and productivity incentives!
Training – You’ll attend a thorough, comprehensive, training program
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Monthly Bonuses!
Paid Time Off- Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Essential Functions

Driving and operating a service vehicle (i.e. flat tire changes, lock-out, fuel delivery services, etc.)
On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving
Leverages sales skills for offering products and services from AAA to member during service interaction
Utilizing on-board computer, radio communications, and mapping systems
Completion of daily paperwork (i.e. call-logs, battery invoices, cash receipts, etc.)

Knowledge/Skills/Abilities

Clear and proficient verbal and written communication even under pressure
Common knowledge of vehicle components and the common reasons for vehicle failure
Demonstrates problem solving and listening skills to evaluate member safety as well as the ability to discern safety issues and respond appropriately
Ability to drive a manual/automatic shift vehicle

Education & Experience/Licenses & Certification

Two (2) years of experience in a customer contact role
Education and training. I.E.: AAA Compliance Training, RPST,TSAAC, Lock-out, PSP, Battery Service Training
Vocational technical automotive training/certification or equivalent experience (preferred)
ASE (Automotive Service Excellence) certification(preferred)

Work Environment/Physical Requirements

#ERS

Apply Today

Lube Technician

Phoenix, Arizona

Why Work With Us!

Exceptional benefits within 30 days of hire, with employer contribution to Medical/Dental/Vision premiums
401K Matching $1 to $1 up to 6% annually
Opportunity for advancement
Tuition reimbursement for automotive education and ASE Certifications
15 Paid Days off (20 after 1 year) + 9 paid holidays, some Saturdays and no Sundays
Clean well equipped shops with consistent car count
Free AAA Membership and numerous employee discounts

Summary:

Essential Functions

Successfully complete automotive service and repair work qualified to preform. Complete inspection form and submit to service advisor
Advises service advisor of change in a vehicles status. Inspect vehicles for additional needed repairs or maintenance and recommend them to the service advisors for sale to customers.
Maintain a safe and clean work area and assist to maintain safe and clean work areas as needed. Participate in ongoing training as assigned by management. Study technical bulletins, industry magazines, and technical web sites.

Education and/or Experience:

High School diploma
Experience 0-3 (entry)
Previous auto repair experience required.

Certifications, Licenses, Registrations:

Valid driver’s license and current clean 39 month driving record.

May be exposed to chemicals, pneumatic air, electrical, lifting, tripping and/or falling, drives member and/or company vehicle

Physical Demands: Required by the Americans with Disabilities Act (ADA).
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions o this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk and hear, required to sit, occasionally required to stand and walk; use and to finger, handle, or feel; and reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, peripheral vision and the ability to focus

Apply Today

Service Advisor

Vacaville, California

Why Work With Us!

Exceptional benefits within 30 days of hire, with employer contribution to Medical/Dental/Vision premiums
401K Matching $1 to $1 up to 6% annually
Opportunity for advancement
Tuition reimbursement for automotive education and ASE Certifications
15 Paid Days off (20 after 1 year) + 9 paid holidays, some Saturdays and no Sundays
Clean well equipped shops with consistent car count
Free AAA Membership and numerous employee discounts

Essential Duties

Responsible for performing all duties necessary to interact with members, determine their perceived auto repair needs and to meet and exceed their expectations of great customer service.
Accurately document repairs, diagnostic and maintenance work into shop management system
Ensures all necessary BAR requirements are met in Repair Order preparation and documentation

Sources and estimates all needed parts for repairs to customer vehicles
Suggests repairs for safety and improved performance and helps prioritize for customers in order of importance safety, economy, longevity etc.
Reviews all repairs made to vehicles at point of sale and assures customers have a clear understanding of repairs performed throughout all phases of the transaction including the original estimate through the final payment.

Performs minimal record keeping and other administrative functions required to support the business
Note: May require travel to different locations on an as needed basis

Knowledge/Skills/Abilities

Effective verbal and written communication skills in the language(s) required for the role, as justified for business necessity
Effective organization, interpersonal and negotiation skills
Ability to work scheduled hours as necessitated by business need
Strong math and computer skills with experience using software applications including word processing, spreadsheets, browsers, and email
Strong Member service focus

Automotive/mechanical background
Ability to drive vehicles equipped with manual transmission
Knowledge of equipment/tool operation and diagnostic/repair procedures

Education & Experience / Licenses & Certification

Valid driver license and acceptable driving record
High School Diploma or equivalent certification (GED)
3-5 years industry experience in auto repair
Automotive Service Excellence certification desired

Work Environment/Physical Requirements

Ability to lift and or carry up to 40lbs
Standing, bending, kneeling, pushing, reaching, lifting, climbing ladders

Apply Today

Support Service Associate

San Jose, California

Insurance Sales Agent

Anchorage, Alaska

Why work for us?

Compensation – Generous base pay plus commission structure with the ability to earn commission on every policy
Licensing Assistance – AAA will reimburse a portion of the costs of licensure
No Overhead Costs – W-2 structure with dedication space in a AAA NCNU branch.
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay.
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

Summary:

Sales Agents serve our Members by selling Property & Casualty and Roadside Assistance insurance that meets the Member’s needs.

Essential Functions

Uses sales techniques and product knowledge to identify customer-specific needs to generate new sales, retain existing insured’s and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.
Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Associate’s manager.
Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.
Consistently provides all Members with a sales and service experience that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.
Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.
Responds to customer inquiries and requests relating to insurance products and membership.
Researches and resolves customer service issues. Often assists the insured in initiating the first notice of loss on claims.

Education & Experience/Licenses & Certification

High school diploma or GED required. Bachelor's degree in a relevant field preferred.
2 to 4 years of sales experience preferred.
Currently possesses, or has the ability to acquire unrestricted state issued license(s) required to place property and casualty insurance within twenty-one (21) calendar days of start date. Depending on start date, active property and casualty license(s) may be required.

Work Environment/Physical Requirements

#IA

Apply Today

General Service Technician/Lube Technician

Goodyear, Arizona

Why Work With Us!

Exceptional benefits within 30 days of hire, with employer contribution to Medical/Dental/Vision premiums
401K Matching $1 to $1 up to 6% annually
Opportunity for advancement
Tuition reimbursement for automotive education and ASE Certifications
15 Paid Days off (20 after 1 year) + 9 paid holidays, some Saturdays and no Sundays
Clean well equipped shops with consistent car count
Free AAA Membership and numerous employee discounts

Job Responsibilities:

Performs oil changes and lubrication service for member and nonmember vehicles.
Performs tire repairs and installation service for member and nonmember vehicles.
Performs other minor repairs as assigned by Lead Tech or Service Advisor, according to their abilities.
Assist upper level technicians as needed and for experience.
Test drives vehicles when practical for any/all performance or drivability concerns before performing work
- Exception: when unsafe or vehicle not drivable
- Retest drives after repairs completed to verify that repair solved defined problems
Maintains clean and safe work environment; cleans spills and debris immediately to reduce hazards
Maintain company provided equipment and machinery
Follows company and industry safety rules and regulations
Reports all unsafe conditions to supervisor including but not limited to lifts, overhead doors, and equipment
Attends all required training, seeks additional training to maintain and increase effectiveness
Keeps up to date on industry trends and repair procedures.
Attends and successfully completes at least 12 hours of continuing auto repair training per year sponsored and/or provided by the club.
Maintains customer vehicles in regard to cleanliness and does not tune or otherwise adjust any controls within the vehicle.
Verifies as soon as practicable that parts ordered for the vehicle assigned to them are correct.
Performs all repairs according to MAP (Motorist Assurance Program), OEM (Original Equipment Manufacturers) or accepted industry standard.
Performs digital inspection and documents to their full potential. Notates all pertinent information into the shop inspection or management system, attaches all photos or videos to illustrate repairs or needs to the inspection.
Assures all comeback related repairs are prioritized as directed by manager or lead.
Communicates effectively as necessary with manager, service advisors and other technicians to contribute to the overall performance of the location
Responsible for the safety and accuracy of all repairs made and or systems inspected to assure vehicle is as safe or more safe condition as was prior to work commencing
Performs other related duties as assigned.
Note: May require travel to different locations on an as needed basis

Knowledge/Skills/Abilities

Effective verbal and written communication skills in the language(s) required for the role, as justified for business necessity
Effective organization, interpersonal and negotiation skills
Ability to work scheduled hours as necessitated by business need
Math and computer skills with experience using software applications including word processing, spreadsheets, browsers, and email
Member service focus
Automotive/mechanical background
Ability to drive vehicles equipped with manual transmission
Knowledge of equipment/tool operation and diagnostic/repair procedures
Maintains 20% productivity measured by hours worked/hours flagged

Education & Experience/ Licenses & Certifications

High School diploma or equivalent certification (GED)
Valid driver license and acceptable driving record
Six months experience in general repair, lube services and or tire shop

Work Environment/Physical Requirements

Ability to lift and or carry up to 50lbs
Standing, bending, kneeling, pushing, reaching, lifting, climbing ladders
Exposure to loud noises

Apply Today

Fire Alarm Service Technician

Tempe, Arizona

Why work for us?

Job Stability - Career Growth
Great Benefits - Medical/Dental/Vision
Retirement - 401k matching up to 4%
Work/Life Balance - PTO 3 Weeks + 9 paid holidays

Responsibilities:

Performs inspections, troubleshooting, and repairs of systems at customer locations. Systems serviced will include fire alarm, life safety, and suppression systems. The position will require the use of both hand and electronic tools, and will involve the use of ladders and moderate lifting. The technician will be responsible for company issued inventory and tools. Reports and documentation must be completed in accordance with company procedures and practices
Inspect and test all types of Fire Alarm systems and their components
Troubleshoot and repair faults
Complete accurate reports and notes
Daily communication with management, the office and fellow technicians
After normal business hours service calls and scheduled weekend services (when required)

Qualifications:

Must have extensive knowledge of fire code based on NFPA 72, and manufacturer specs
Previous experience is required
Must possess a Nicet or CSA Certification (or the ability to obtain within 6 months)
Clean MVD Record Required
Strong mechanical aptitude and troubleshooting skills
Deadline and detail-oriented
Ability to thrive in a fast-paced environment
Must provide your own hand tools. (Specialty tool will be provided)
Flexible hours are a must
Additional certifications and/or knowledge of other types of systems are a plus
Notifier experience a plus!

Work Environment/Physical Requirements:

Field position involving driving, climbing ladders, crawling into restricted spaces and carrying up to 50 lbs with some office time filling out paperwork and completing computer based information/research.

#SAFE

Apply Today

Automotive Technician - $5,000 Sign On Bonus

Phoenix, Arizona

Why Work With Us:

Check out the benefits!

$5,000 Sign On Bonus
No Manufacturer Warranty or Recall work
State of the art equipment
Paid training with opportunities for growth
Tuition reimbursement for automotive education and ASE Certifications
Clean well equipped shops with consistent car count
Exceptional benefits within 30 days of hire, with employer contribution to medical/Dental/Vision premiums
401K Matching $1 to $1 up to 6% annually
15 Paid Days off (20 after 1 year) + 9 paid holidays, some Saturdays and no Sundays
A free AAA Membership and numerous employee discounts

Job Responsibilities:

Performs work that is indicated on Approved Repair Orders.
Performs only needed and or customer requested services on vehicles.
Performs all repairs according to MAP (Motorist Assurance Program), OEM (Original Equipment Manufacturers) or accepted industry standard procedures
Assures all repairs are for the benefit of the member/customer.
Test drives all vehicles when practical for any/all performance or drivability concerns before performing work
- Exception: when unsafe or vehicle not drivable
- Retest drives after repairs completed to verify that repair solved defined problems
Maintains clean and safe work environment; cleans spills and debris immediately to reduce hazards
Maintain company provided equipment and machinery
Follows company and industry safety rules and regulations
Reports all unsafe conditions to supervisor including but not limited to lifts, overhead doors, and equipment
Attends all required training, seeks additional training to maintain and increase effectiveness
Keeps up to date on industry trends and repair procedures.
Attends and successfully completes at least 24 hours of continuing auto repair training per year sponsored and/or provided by the club.
Maintains customer vehicles in regard to cleanliness and does not tune or otherwise adjust any controls within the vehicle.
Verifies as soon as practicable that parts ordered for the vehicle assigned to them are correct.
Performs digital inspection and documents to their full potential. Notates all pertinent information into the shop inspection or management system, attaches all photos or videos to illustrate repairs or needs to the inspection.
Assures all comeback related repairs are prioritized as directed by manager or lead.
Communicates effectively as necessary with manager, service advisors and other technicians to contribute to the overall performance of the location
Responsible for the safety and accuracy of all repairs made and or systems inspected to assure vehicle is as safe or more safe condition as was prior to work commencing
Performs other related duties as assigned.
Note: May require travel to different locations on an as needed basis

Knowledge/Skills/Abilities

Effective verbal and written communication skills in the language(s) required for the role, as justified for business necessity
Effective organization, interpersonal and negotiation skills
Ability to work scheduled hours as necessitated by business need
Math and computer skills with experience using software applications including word processing, browsers, and email
Member service focus
Ability to drive vehicles equipped with manual transmission
Knowledge of equipment/tool operation and diagnostic/repair procedures
Maintains 100% productivity as measured by dividing hours worked by labor hours flagged

Education & Experience/ Licenses & Certifications

High School diploma or equivalent certification (GED)
Valid driver license and acceptable driving record
At least four years experience as an automobile technician
ASE Master Tech with L1 certification Preferred

Work Environment/Physical Requirements

Ability to lift and or carry up to 50lbs
Standing, bending, kneeling, pushing, reaching, lifting, climbing ladders
Exposure to loud noises

Apply Today

General Service Technician

Phoenix, Arizona

Why Work With Us:

Exceptional benefits within 30 days of hire, with employer contribution to Medical/Dental/Vision premiums
401K Matching $1 to $1 up to 6% annually
Opportunity for advancement
Tuition reimbursement for automotive education and ASE Certifications
15 Paid Days off (20 after 1 year) + 9 paid holidays, some Saturdays and no Sundays
Clean well equipped shops with consistent car count
Free AAA Membership and numerous employee discounts

Job Responsibilities:

Performs oil changes and lubrication service for member and nonmember vehicles.
Performs tire repairs and installation service for member and nonmember vehicles.
Performs other minor repairs as assigned by Lead Tech or Service Advisor, according to their abilities.
Assist upper level technicians as needed and for experience.
Test drives vehicles when practical for any/all performance or drivability concerns before performing work
- Exception: when unsafe or vehicle not drivable
- Retest drives after repairs completed to verify that repair solved defined problems
Maintains clean and safe work environment; cleans spills and debris immediately to reduce hazards
Maintain company provided equipment and machinery
Follows company and industry safety rules and regulations
Reports all unsafe conditions to supervisor including but not limited to lifts, overhead doors, and equipment
Attends all required training, seeks additional training to maintain and increase effectiveness
Keeps up to date on industry trends and repair procedures.
Attends and successfully completes at least 12 hours of continuing auto repair training per year sponsored and/or provided by the club.
Maintains customer vehicles in regard to cleanliness and does not tune or otherwise adjust any controls within the vehicle.
Verifies as soon as practicable that parts ordered for the vehicle assigned to them are correct.
Performs all repairs according to MAP (Motorist Assurance Program), OEM (Original Equipment Manufacturers) or accepted industry standard.
Performs digital inspection and documents to their full potential. Notates all pertinent information into the shop inspection or management system, attaches all photos or videos to illustrate repairs or needs to the inspection.
Assures all comeback related repairs are prioritized as directed by manager or lead.
Communicates effectively as necessary with manager, service advisors and other technicians to contribute to the overall performance of the location
Responsible for the safety and accuracy of all repairs made and or systems inspected to assure vehicle is as safe or more safe condition as was prior to work commencing
Performs other related duties as assigned.
Note: May require travel to different locations on an as needed basis

Knowledge/Skills/Abilities

Effective verbal and written communication skills in the language(s) required for the role, as justified for business necessity
Effective organization, interpersonal and negotiation skills
Ability to work scheduled hours as necessitated by business need
Math and computer skills with experience using software applications including word processing, spreadsheets, browsers, and email
Member service focus
Automotive/mechanical background
Ability to drive vehicles equipped with manual transmission
Knowledge of equipment/tool operation and diagnostic/repair procedures
Maintains 20% productivity measured by hours worked/hours flagged

Education & Experience/ Licenses & Certifications

High School diploma or equivalent certification (GED)
Valid driver license and acceptable driving record
Six months experience in general repair, lube services and or tire shop

Work Environment/Physical Requirements

Ability to lift and or carry up to 50lbs
Standing, bending, kneeling, pushing, reaching, lifting, climbing ladders
Exposure to loud noises

Apply Today

Battery Light service Driver

Concord, California

Why Work For Us?

Great Pay - Great Hourly pay with potential to make up to $1300 per month with quality and productivity incentives!
Training – You’ll attend a thorough, comprehensive, training program
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Paid Time Off- Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Essential Functions

Driving and operating a service vehicle (i.e. flat tire changes, lock-out, fuel delivery services, etc.)
On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving
Leverages sales skills for offering products and services from AAA to member during service interaction
Utilizing on-board computer, radio communications, and mapping systems
Completion of daily paperwork (i.e. call-logs, battery invoices, cash receipts, etc.)

Knowledge/Skills/Abilities

Clear and proficient verbal and written communication even under pressure
Common knowledge of vehicle components and the common reasons for vehicle failure
Demonstrates problem solving and listening skills to evaluate member safety as well as the ability to discern safety issues and respond appropriately
Ability to drive a manual/automatic shift vehicle

Education & Experience/Licenses & Certification

Two (2) years of experience in a customer contact role
Education and training. I.E.: AAA Compliance Training, RPST,TSAAC, Lock-out, PSP, Battery Service Training
Vocational technical automotive training/certification or equivalent experience (preferred)
ASE (Automotive Service Excellence) certification(preferred)

Work Environment/Physical Requirements

#ERS

Apply Today

Tow and Light Service Driver

Hayward, California

Why Work For Us?

Great Pay- $21.85 hourly with the potential to make up to $1,300 per month with quality and productivity incentives!
Training – You’ll attend a thorough, comprehensive, training program
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Paid Time Off- Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Essential Functions

Driving and operating a service vehicle (i.e. flat tire changes, lock-out, fuel delivery services, etc.)
On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving
Leverages sales skills for offering products and services from AAA to member during service interaction
Utilizing on-board computer, radio communications, and mapping systems
Completion of daily paperwork (i.e. call-logs, battery invoices, cash receipts, etc.)

Knowledge/Skills/Abilities

Clear and proficient verbal and written communication even under pressure
Common knowledge of vehicle components and the common reasons for vehicle failure
Demonstrates problem solving and listening skills to evaluate member safety as well as the ability to discern safety issues and respond appropriately
Ability to drive a manual/automatic shift vehicle

Education & Experience/Licenses & Certification

Two (2) years of experience in a customer contact role
Education and training. I.E.: AAA Compliance Training, RPST,TSAAC, Lock-out, PSP, Battery Service Training
Vocational technical automotive training/certification or equivalent experience (preferred)
ASE (Automotive Service Excellence) certification(preferred)

Work Environment/Physical Requirements

#ERS

Apply Today

Tow and Light Service Driver

San Rafael, California

Why Work For Us?

Great Pay- $23.06 hourly with the potential to make up to $1,300 per month with quality and productivity incentives!
Training – You’ll attend a thorough, comprehensive, training program
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Monthly bonus potential
Paid Time Off- Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Essential Functions

Driving and operating a service vehicle (i.e. flat tire changes, lock-out, fuel delivery services, etc.)
On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving
Leverages sales skills for offering products and services from AAA to member during service interaction
Utilizing on-board computer, radio communications, and mapping systems
Completion of daily paperwork (i.e. call-logs, battery invoices, cash receipts, etc.)

Knowledge/Skills/Abilities

Clear and proficient verbal and written communication even under pressure
Common knowledge of vehicle components and the common reasons for vehicle failure
Demonstrates problem solving and listening skills to evaluate member safety as well as the ability to discern safety issues and respond appropriately
Ability to drive a manual/automatic shift vehicle

Education & Experience/Licenses & Certification

Two (2) years of experience in a customer contact role
Education and training. I.E.: AAA Compliance Training, RPST,TSAAC, Lock-out, PSP, Battery Service Training
Vocational technical automotive training/certification or equivalent experience (preferred)
ASE (Automotive Service Excellence) certification(preferred)

Work Environment/Physical Requirements

#ERS

Apply Today

Tow Driver

Sacramento, California

Why Work For Us?

Great Pay- $18.50 hourly with the potential to make up to $1,300 per month with quality and productivity incentives!Training – You’ll attend a thorough, comprehensive, training program
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Monthly Bonuses!
Paid Time Off- Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Essential Functions

Driving and operating a service vehicle (i.e. flat tire changes, lock-out, fuel delivery services, etc.)
On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving
Leverages sales skills for offering products and services from AAA to member during service interaction
Utilizing on-board computer, radio communications, and mapping systems
Completion of daily paperwork (i.e. call-logs, battery invoices, cash receipts, etc.)

Knowledge/Skills/Abilities

Clear and proficient verbal and written communication even under pressure
Common knowledge of vehicle components and the common reasons for vehicle failure
Demonstrates problem solving and listening skills to evaluate member safety as well as the ability to discern safety issues and respond appropriately
Ability to drive a manual/automatic shift vehicle

Education & Experience/Licenses & Certification

Two (2) years of experience in a customer contact role
Education and training. I.E.: AAA Compliance Training, RPST,TSAAC, Lock-out, PSP, Battery Service Training
Vocational technical automotive training/certification or equivalent experience (preferred)
ASE (Automotive Service Excellence) certification(preferred)

Work Environment/Physical Requirements

#ERS

Apply Today

Automotive Technician - $5,000 Sign On Bonus

Goodyear, Arizona

Why Work With Us!

Check out the benefits!

Sign On Bonus $5,000
Great Pay – $35K to $120K DOE
No Manufacturer Warranty or Recall work
State of the art equipment
Paid training with opportunities for growth
Tuition reimbursement for automotive education and ASE Certifications
Clean well equipped shops with consistent car count
Exceptional benefits within 30 days of hire, with employer contribution to medical/Dental/Vision premiums
401K Matching $1 to $1 up to 6% annually
15 Paid Days off (20 after 1 year) + 9 paid holidays for a great work/life balance, some Saturdays and no Sundays
A free AAA Membership and numerous employee discounts

Job Responsibilities:

Performs work that is indicated on Approved Repair Orders.
Performs only needed and or customer requested services on vehicles.
Performs all repairs according to MAP (Motorist Assurance Program), OEM (Original Equipment Manufacturers) or accepted industry standard procedures
Assures all repairs are for the benefit of the member/customer.
Test drives all vehicles when practical for any/all performance or drivability concerns before performing work
- Exception: when unsafe or vehicle not drivable
- Retest drives after repairs completed to verify that repair solved defined problems
Maintains clean and safe work environment; cleans spills and debris immediately to reduce hazards
Maintain company provided equipment and machinery
Follows company and industry safety rules and regulations
Reports all unsafe conditions to supervisor including but not limited to lifts, overhead doors, and equipment
Attends all required training, seeks additional training to maintain and increase effectiveness
Keeps up to date on industry trends and repair procedures.
Attends and successfully completes at least 24 hours of continuing auto repair training per year sponsored and/or provided by the club.
Maintains customer vehicles in regard to cleanliness and does not tune or otherwise adjust any controls within the vehicle.
Verifies as soon as practicable that parts ordered for the vehicle assigned to them are correct.
Performs digital inspection and documents to their full potential. Notates all pertinent information into the shop inspection or management system, attaches all photos or videos to illustrate repairs or needs to the inspection.
Assures all comeback related repairs are prioritized as directed by manager or lead.
Communicates effectively as necessary with manager, service advisors and other technicians to contribute to the overall performance of the location
Responsible for the safety and accuracy of all repairs made and or systems inspected to assure vehicle is as safe or more safe condition as was prior to work commencing
Performs other related duties as assigned.
Note: May require travel to different locations on an as needed basis

Knowledge/Skills/Abilities

Effective verbal and written communication skills in the language(s) required for the role, as justified for business necessity
Effective organization, interpersonal and negotiation skills
Ability to work scheduled hours as necessitated by business need
Math and computer skills with experience using software applications including word processing, browsers, and email
Member service focus
Ability to drive vehicles equipped with manual transmission
Knowledge of equipment/tool operation and diagnostic/repair procedures
Maintains 100% productivity as measured by dividing hours worked by labor hours flagged

Education & Experience/ Licenses & Certifications

High School diploma or equivalent certification (GED)
Valid driver license and acceptable driving record
At least four years experience as an automobile technician
ASE Master Tech with L1 certification Preferred

Work Environment/Physical Requirements

Ability to lift and or carry up to 50lbs
Standing, bending, kneeling, pushing, reaching, lifting, climbing ladders
Exposure to loud noises

Apply Today

Bilingual Call Receiver, Work At Home (MUST LIVE IN UTAH)

Clearfield, Utah

At AAA, our purpose is to serve our Members. Whether on the front lines or behind the scenes, everyone in our Emergency Road Services group is instrumental in creating outstanding Member experiences. One of the most important ways in which we do that is by helping Members in their greatest time of need, when they are stranded on the side of the road.

Being a Call Receive Hero is rewarding and meaningful but takes great willpower, hard work, and emotional strength.

Essential Functions:

Enjoy a fast paced environment; handling 75 - 100 calls per shift
Be skilled at using multiple applications simultaneously and navigation tools like Google maps
Deliver extraordinary customer service to our Members by using sound judgment to make decisions that adhere to policy and procedures
Demonstrate empathy, problem solving, and listening skills to assess Member safety and be able to provide clear and proficient verbal and written communication
Be reliable to work a schedule that may include weekends/holidays and adhere to your assigned work schedule
Enjoy working from home and have a dedicated work space free of distractions/noise that includes a desk, chair, etc, along with the ability to hardwire your internet connection

What We Offer:

Great Pay - Earn $17.50/hour.
Fluency in Spanish is a plus and you may be eligible to earn up to an additional $80/month.
Work from Home - We provide you with a computer, monitor, headset, and Members to rescue.
Schedule - We are open 24/7 (including weekends and holidays) and offer several schedule options including overnight.
Paid Time Off - Accrue 5.2 hours of Paid Time Off every pay period during your first 12 months - that’s 17 days in your first year!
Volunteer Time - We know Heroes like to give back to their communities; we grant 24 hours of Paid Volunteer Time every year!
Training - You will receive virtual paid training that will set you up for success.
Benefits - For eligible Team Members, Medical, Dental, Vision, Life Insurance, Tuition Reimbursement, Employee Assistance Program and more!
401K - Dollar for dollar company match up to 6% of employee contributions.
Annual Incentive Plan – Eligibility to participate in our AAA annual bonus plan.

Work Environment/Physical Requirements:

**Please note that you will be asked to complete a candidate assessment following your application, via email. Your application will not be considered until the assessment has been completed.**

#JAS_RX

Apply Today

Bilingual Member Experience Associate

Yuba City, California

Why Work For Us?

Great Pay – Paid training and competitive hourly base + incentives.
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay.
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

Summary:

Essential Functions

Performs routine sales, service and operational functions for AAA Members including; DMV, cashiering, auto travel, notary and insurance sales support, with expectations for maintaining required standards, policies and procedures.
Understands and actively promotes products and services to achieve individual goals in support of meeting organization goals and objectives.
Overcomes obstacles that create barriers to Team Member or branch efforts and identifies process improvement opportunities and proposes solutions.
Acts as an agent for change while promoting AAA’s guiding principles and core values.

Knowledge/Skills/Abilities

Demonstrates sales and service skills. Able to effectively interact, face-to-face, with new, prospective and existing Members.
Accuracy and comfort handling money, making change, balancing cash drawer.
Good computer skills, proficient in both reading and basic arithmetic.
Good written and verbal communication skills in person and over the phone.
Ability to multitask in response to requests, requirements and Member/Team Member expectations. Ability to accept feedback and correct course as necessary.
Bilingual in Spanish required.

Education & Experience / Licenses & Certification

High school diploma or GED required.
Two years sales or customer service experience.
Experience working with sales and service standards and goals.
Current & valid Driver's License with clean history may be required.
Bonding and fingerprinting may be required.
P&C Licensing may be required.

Work Environment/Physical Requirements

Works in a variety of office environments where standing, walking or sitting at a desk, table or computer workstation may be required for extended periods of time.
May travel by car, plane or other form of transportation to attend business meetings or conferences.
May be required to work in one or more locations in a defined service area. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

#MEA

Apply Today

Inside Sales Representative

Tempe, Arizona

We’re looking for a results-driven Sales Representative to actively seek out and engage customer prospects. You will be part of a team that has a MUST WIN attitude matched by an unparalleled support staff. We’re looking for hardworking, self-motivated, individuals with a professional presence. You will be working with a company and a team that is second to none and we are looking for the same!

This is a quota-carrying role, primarily responsible for driving new revenue.

Why work for us?

Compensation - salary plus uncapped commission
Benefits – Medical, Dental, Vision, and more!
401k Matching – $1 for $1 company match up to 4% of pay
Paid Time Off – Accrual of 3 weeks PTO and nine holidays annually
Career Growth – Move up your career, internal candidates receive top priority

Summary:

The Inside Sales Representative is responsible for inbound and outbound B2C leads, advancing the sales process, closing new and upgrading existing business and achieving opportunity-based sales quotas. The Inside Sales Representative will conduct research to best qualify leads and reach business targets through telephone and email

Job Duties:

Utilize a consistent contact attempt process via phone and e-mail to nurture, qualify and sell prospects generated by marketing campaigns and ‘cold-calling’ in a production focused environment
Prospect, educate and qualify leads to create sales-ready opportunities
Effectively communicate A3SH’s solutions and value propositions to prospects who may yet be unfamiliar with them leading to demand for A3SH’s ’s solutions
Manage your pipeline with precision, and consistently develop strategies to grow your business
Follow the established sales process and consistently using Salesforce.com to document prospect interactions – ensuring efficient lead management
Consistently monitor market trends and educate yourself on industry best practices to offer valuable perspective to your clients

Requirements:

Ability to qualify opportunities involving multiple key decision makers
Ability to build and maintain lasting relationships with customers
Exceptional verbal communication and presentation skills

Understanding and experience in professional selling processes

Genuine passion for the sales discipline and for helping clients succeed
Ability and desire to thrive in a fast moving, ever-evolving environment
Ability to perform basic calculations and mathematical figures
Bilingual- Spanish preferred

Educations & Experience/Licenses & Certifications:

BA a plus but not required
Minimum of two years' direct work experience in inside or outside sales capacity
Demonstrated success in qualifying opportunities involving multiple decision makers
Demonstrated ability to convert prospects and close deals and achieve sales quotas
Experience with customer relationship management software
Overtime as required; Saturday and Sunday hours on a rotation basis is required

#SAFE

Apply Today

Member Insights Analyst - Brand Marketing & Insights Team - Remote or In Office - Must Live in AZ or UT

Phoenix, Arizona

Why Work For Us

Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Summary

As one of our lead Member Insights team members, you'll drive the design, execution, analysis, and internal 'read-out' communications for both qualitative and quantitative market research programs/projects, as well as internal Voice-of-Member surveying. Your responsibilities also extend to assessing existing/published secondary research for valuable trend insights and implications.

Essential Functions

Ability to strategically assess and tactically implement primary research projects, working with internal and external resources to conduct such programs, directly handling the interpretation of the data to glean insights and implications, formulating and producing the reports and presentation decks needed to socialize the results and recommendations.
Capability to review secondary, third-party published research reports and findings to determine the relevant trends and insights/implications impacting our AAA lines of business.
Expert day-to-day management of our research vendor relationships, exceptional day-to-day project management of the assigned workload, and effective internal and external communication and socialization skills
A passion for market research that drives you to dig deeper for Member and consumer insights as to what our audiences want (products/services) and, even more importantly, why they desire them.

Education & Experience/Licenses & Certification Requirements

Bachelor's Degree in relevant field (Marketing; Market Research; Business Communications).
3-5 years' direct experience handling Qualitative, Quantitative, and VOC market research and customer insights programs/projects; can be on the client, agency or vendor side.

Work Environment/Physical Requirements
Works in an office environment sitting at a desk, table or computer workstation for extended periods of time.
May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

#CATH_RX

Apply Today

Autonomous Vehicle Summer Internship

Concord, California

Summary

An internship at A3Ventures will help you acquire hands-on business skills and provide you with knowledge of various areas of a successful service
oriented organization. Ultimately, you will gain broad experience in your area of interest and should be prepared to enter any fast paced work environment upon graduation.

Essential Functions

Support operations of North America's largest autonomous vehicle proving ground - GoMentum Station - work with testing partners, staff, and stakeholders to ensure partners have continued access and their onsite needs are supported
Identify processes that can be improved, evaluate options, and formulate solutions - challenge the status quo
Evaluate partnership opportunities with leading OEMs, AV companies, and ecosystem players - participate in the formulation of new partnerships and access agreements
Collaborate with team to fine-tune monthly revenue and cost projections, P&L, and budget
Explore and evaluate new ways in which AAA can expand the breadth of services offered at GoMentum Station
Work cross-functionally with marketing, business development, finance, testing, and operation leaders to help grow the business

Qualifications

Pursuing a bachelors or masters degree in business
Entering final year of college or recent graduate
Outstanding leadership experience
Interest in learning about autonomous vehicles and new mobility innovation
Entrepreneurial Spirit
Strong critical thinking/problem solving skills
Excellent communication skills

#GG

Apply Today

Member Experience Associate

Oakland, California

Why Work For Us?

Great Pay – Paid training and competitive hourly base + incentives.
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay.
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

Summary:

Essential Functions

Performs routine sales, service and operational functions for AAA Members including; DMV, cashiering, auto travel, notary and insurance sales support, with expectations for maintaining required standards, policies and procedures.
Understands and actively promotes products and services to achieve individual goals in support of meeting organization goals and objectives.
Overcomes obstacles that create barriers to Team Member or branch efforts and identifies process improvement opportunities and proposes solutions.
Acts as an agent for change while promoting AAA’s guiding principles and core values.

Knowledge/Skills/Abilities

Demonstrates sales and service skills. Able to effectively interact, face-to-face, with new, prospective and existing Members.
Accuracy and comfort handling money, making change, balancing cash drawer.
Good computer skills, proficient in both reading and basic arithmetic.
Good written and verbal communication skills in person and over the phone.
Ability to multitask in response to requests, requirements and Member/Team Member expectations. Ability to accept feedback and correct course as necessary.

Education & Experience / Licenses & Certification

High school diploma or GED required.
Two years sales or customer service experience.
Experience working with sales and service standards and goals.
Current & valid Driver's License with clean history may be required.
Bonding and fingerprinting may be required.
P&C Licensing may be required.

Work Environment/Physical Requirements

Works in a variety of office environments where standing, walking or sitting at a desk, table or computer workstation may be required for extended periods of time.
May travel by car, plane or other form of transportation to attend business meetings or conferences.
May be required to work in one or more locations in a defined service area. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

Apply Today

Automotive Service Advisor

Scottsdale, Arizona

Why Work With Us!

Exceptional benefits within 30 days of hire, with employer contribution to Medical/Dental/Vision premiums
401K Matching $1 to $1 up to 6% annually
Opportunity for advancement
Tuition reimbursement for automotive education and ASE Certifications
15 Paid Days off (20 after 1 year) + 9 paid holidays, some Saturdays and no Sundays
Clean well equipped shops with consistent car count
Free AAA Membership and numerous employee discounts

Job Profile Summary

Essential Duties

Responsible for performing all duties necessary to interact with members, determine their perceived auto repair needs and to meet and exceed their expectations of great customer service.
Accurately document repairs, diagnostic and maintenance work into shop management system
Ensures all necessary BAR requirements are met in Repair Order preparation and documentation

Sources and estimates all needed parts for repairs to customer vehicles
Suggests repairs for safety and improved performance and helps prioritize for customers in order of importance safety, economy, longevity etc.
Reviews all repairs made to vehicles at point of sale and assures customers have a clear understanding of repairs performed throughout all phases of the transaction including the original estimate through the final payment.

Performs minimal record keeping and other administrative functions required to support the business
Note: May require travel to different locations on an as needed basis

Knowledge/Skills/Abilities

Effective verbal and written communication skills in the language(s) required for the role, as justified for business necessity
Effective organization, interpersonal and negotiation skills
Ability to work scheduled hours as necessitated by business need
Strong math and computer skills with experience using software applications including word processing, spreadsheets, browsers, and email
Strong Member service focus

Automotive/mechanical background
Ability to drive vehicles equipped with manual transmission
Knowledge of equipment/tool operation and diagnostic/repair procedures

Education & Experience / Licenses & Certification

Valid driver license and acceptable driving record
High School Diploma or equivalent certification (GED)
3-5 years industry experience in auto repair
Automotive Service Excellence certification desired

Work Environment/Physical Requirements

Ability to lift and or carry up to 40lbs
Standing, bending, kneeling, pushing, reaching, lifting, climbing ladders

Apply Today

Customer Service Representative - Must Live in Utah

Clearfield, Utah

MUST LIVE IN UTAH

Why work for us?

Great Pay – $13.50/hour with the ability to increase to $15.12 with performance based skill block increases
Commission - ability to earn commission on each sell
Training – You’ll attend a thorough, comprehensive training program
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Paid Time Off
24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Summary

Sales Associates serve our Members by selling and servicing memberships. Sales Associates thoughtfully assist our Members to acquire, maintain and make the most of their membership in AAA.

Essential Functions

Uses sales techniques and product knowledge to identify customer-specific needs to generate new sales to prospective and current Members. Effectively overcomes objections to close the sale.
Consistently provides a service experience that enhances the Member’s affinity to the AAA brand and results in greater Member satisfaction and loyalty.

Knowledge/Skills/Abilities

Possesses sales skills effectively employed in the tracking, following up on and closing of assigned leads.
Knowledge of desktop systems including but not limited to Microsoft Office software applications.

Education & Experience/Licenses & Certification

High school diploma or GED required.

**Please note that you will be asked to complete a candidate assessment following your application, via email. Your application will not be considered until the assessment has been completed.**

#JOR_RX

#RIN

Apply Today

Insurance Associate - Must Live in Arizona

Phoenix, Arizona

MUST LIVE IN ARIZONA

Being a Sales and Service Hero takes great willpower, hard work, and a commitment to meeting Member needs while ensuring regulatory compliance.

Essential Functions:

Enjoy making a high volume of outbound calls and emails to prospects that have expressed an interest online (internet leads) in receiving a quote from AAA
Proactively follow up on new insurance and roadside assistance sales, as well as marketing lists
Use sales techniques and product knowledge to identify customer-specific needs, including conducting insurance reviews to identify a range of suitable products
Leverage tools and underwriting guidelines to assess risks and ensure compliance when recommending products and coverage needs
Consistently meet or exceed all sales expectations and effectively overcome objections to close the sale and tracks all leads, including following up, to close assigned leads
Provides a sales experience that enhances the Member’s affinity to the AAA brand and results in greater Member satisfaction and loyalty
High school diploma or GED required, with 1 to 3 years of sales experience in the Insurance industry and/or call center preferred.
Ability to acquire the active and unrestricted state issued license(s) required to place property and casualty insurance within thirty (30) calendar days of hire. Active P&C resident license(s) preferred.
Be reliable to work a schedule that may include weekends/holidays and adhere to your assigned work schedule
Enjoy working from home and have a dedicated work space free of distractions/noise that includes a desk, chair, etc, along with the ability to hardwire your internet connection

What We Offer:

Training - You will receive virtual paid training that will set you up for success.
Licensing Assistance - AAA will assist with the cost of licensing
Compensation - Generous commission structure with the ability to earn commissions on every policy and product sales. (Agent average earnings $78,000)
Work from Home - We provide you with a computer, monitor, headset, and leads.
Schedule - We are open 7 days a week (including weekends and holidays) and offer several schedule options.
Paid Time Off - Accrue 5.2 hours of Paid Time Off every pay period during your first 12 months - that’s 17 days in your first year!
Volunteer Time - We know Heroes like to give back to their communities; we grant 24 hours of Paid Volunteer Time every year!
Benefits - For eligible Team Members, Medical, Dental, Vision, Life Insurance, Tuition Reimbursement, Employee Assistance Program and more!
401K - Dollar for dollar company match up to 6% of employee contributions.

Work Environment/Physical Requirements:

Works in an office environment sitting at a desk, table or computer workstation for extended periods of time. May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 100 percent of the time spent on the job involves the use of a personal computer.

#JOR_RX

#RIN

Apply Today

Insurance Associate - Must Live in Utah

Clearfield, Utah

MUST LIVE IN UTAH

Being a Sales and Service Hero takes great willpower, hard work, and a commitment to meeting Member needs while ensuring regulatory compliance.

Essential Functions:

Enjoy making a high volume of outbound calls and emails to prospects that have expressed an interest online (internet leads) in receiving a quote from AAA
Proactively follow up on new insurance and roadside assistance sales, as well as marketing lists
Use sales techniques and product knowledge to identify customer-specific needs, including conducting insurance reviews to identify a range of suitable products
Leverage tools and underwriting guidelines to assess risks and ensure compliance when recommending products and coverage needs
Consistently meet or exceed all sales expectations and effectively overcome objections to close the sale and tracks all leads, including following up, to close assigned leads
Provides a sales experience that enhances the Member’s affinity to the AAA brand and results in greater Member satisfaction and loyalty
High school diploma or GED required, with 1 to 3 years of sales experience in the Insurance industry and/or call center preferred.
Ability to acquire the active and unrestricted state issued license(s) required to place property and casualty insurance within thirty (30) calendar days of hire. Active P&C resident license(s) preferred.
Be reliable to work a schedule that may include weekends/holidays and adhere to your assigned work schedule
Enjoy working from home and have a dedicated work space free of distractions/noise that includes a desk, chair, etc, along with the ability to hardwire your internet connection

What We Offer:

Training - You will receive virtual paid training that will set you up for success.
Licensing Assistance - AAA will assist with the cost of licensing
Compensation - Generous commission structure with the ability to earn commissions on every policy and product sales. (Agent average earnings $78,000)
Work from Home - We provide you with a computer, monitor, headset, and leads.
Schedule - We are open 7 days a week (including weekends and holidays) and offer several schedule options.
Paid Time Off - Accrue 5.2 hours of Paid Time Off every pay period during your first 12 months - that’s 17 days in your first year!
Volunteer Time - We know Heroes like to give back to their communities; we grant 24 hours of Paid Volunteer Time every year!
Benefits - For eligible Team Members, Medical, Dental, Vision, Life Insurance, Tuition Reimbursement, Employee Assistance Program and more!
401K - Dollar for dollar company match up to 6% of employee contributions.

Work Environment/Physical Requirements:

Works in an office environment sitting at a desk, table or computer workstation for extended periods of time. May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 100 percent of the time spent on the job involves the use of a personal computer.

#JOR_RX

#RIN

Apply Today

Travel Sales Associate

Phoenix, Arizona

MUST LIVE IN ARIZONA

A career with AAA Northern California, Nevada and Utah is unique, just like you.

Essential Functions

• Uses sales techniques and product knowledge to identify customer-specific needs to generate new sales to prospective and current Members. Effectively overcomes objections to close the sale.

• Consistently provides a service experience that enhances the Member’s affinity to the AAA brand and results in greater Member satisfaction and loyalty.

Knowledge/Skills/Abilities

• Possesses sales skills effectively employed in the tracking, following up on and closing of assigned leads.

• Knowledge of desktop systems including but not limited to Microsoft Office software applications.

Education & Experience/Licenses & Certification

• High school diploma or GED required.

• Prior sales and/or call center work experience preferred.

#ERS

Apply Today

Service Advisor

Goodyear, Arizona

Why Work With Us!

Exceptional benefits within 30 days of hire, with employer contribution to Medical/Dental/Vision premiums
401K Matching $1 to $1 up to 6% annually
Opportunity for advancement
Tuition reimbursement for automotive education and ASE Certifications
15 Paid Days off (20 after 1 year) + 9 paid holidays, some Saturdays and no Sundays
Clean well equipped shops with consistent car count
Free AAA Membership and numerous employee discounts

Job Profile Summary

Essential Duties

Responsible for performing all duties necessary to interact with members, determine their perceived auto repair needs and to meet and exceed their expectations of great customer service.
Accurately document repairs, diagnostic and maintenance work into shop management system
Ensures all necessary BAR requirements are met in Repair Order preparation and documentation

Sources and estimates all needed parts for repairs to customer vehicles
Suggests repairs for safety and improved performance and helps prioritize for customers in order of importance safety, economy, longevity etc.
Reviews all repairs made to vehicles at point of sale and assures customers have a clear understanding of repairs performed throughout all phases of the transaction including the original estimate through the final payment.

Performs minimal record keeping and other administrative functions required to support the business
Note: May require travel to different locations on an as needed basis

Knowledge/Skills/Abilities

Effective verbal and written communication skills in the language(s) required for the role, as justified for business necessity
Effective organization, interpersonal and negotiation skills
Ability to work scheduled hours as necessitated by business need
Strong math and computer skills with experience using software applications including word processing, spreadsheets, browsers, and email
Strong Member service focus

Automotive/mechanical background
Ability to drive vehicles equipped with manual transmission
Knowledge of equipment/tool operation and diagnostic/repair procedures

Education & Experience / Licenses & Certification

Valid driver license and acceptable driving record
High School Diploma or equivalent certification (GED)
3-5 years industry experience in auto repair
Automotive Service Excellence certification desired

Work Environment/Physical Requirements

Ability to lift and or carry up to 40lbs
Standing, bending, kneeling, pushing, reaching, lifting, climbing ladders

Apply Today

Member Experience Associate - Bilingual Spanish

Citrus Heights, California

Why Work For Us?

Great Pay – Paid training and competitive hourly base + incentives.
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay.
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

Summary:

Essential Functions

Performs routine sales, service and operational functions for AAA Members including; DMV, cashiering, auto travel, notary and insurance sales support, with expectations for maintaining required standards, policies and procedures.
Understands and actively promotes products and services to achieve individual goals in support of meeting organization goals and objectives.
Overcomes obstacles that create barriers to Team Member or branch efforts and identifies process improvement opportunities and proposes solutions.
Acts as an agent for change while promoting AAA’s guiding principles and core values.

Knowledge/Skills/Abilities

Demonstrates sales and service skills. Able to effectively interact, face-to-face, with new, prospective and existing Members.
Accuracy and comfort handling money, making change, balancing cash drawer.
Good computer skills, proficient in both reading and basic arithmetic.
Good written and verbal communication skills in person and over the phone.
Ability to multitask in response to requests, requirements and Member/Team Member expectations. Ability to accept feedback and correct course as necessary.
Bilingual in Spanish required.

Education & Experience / Licenses & Certification

High school diploma or GED required.
Two years sales or customer service experience.
Experience working with sales and service standards and goals. Outbound sales experience preferred.
Current & valid Driver's License with clean history may be required.
Bonding and fingerprinting may be required.
P&C Licensing may be required.

Work Environment/Physical Requirements

Works in a variety of office environments where standing, walking or sitting at a desk, table or computer workstation may be required for extended periods of time.
May travel by car, plane or other form of transportation to attend business meetings or conferences.
May be required to work in one or more locations in a defined service area. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

#MEA

Apply Today

Member Experience Associate

Stockton, California

Why Work For Us?

Great Pay – Paid training and competitive hourly base + incentives.
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay.
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

Summary:

Essential Functions

Performs routine sales, service and operational functions for AAA Members including; DMV, cashiering, auto travel, notary and insurance sales support, with expectations for maintaining required standards, policies and procedures.
Understands and actively promotes products and services to achieve individual goals in support of meeting organization goals and objectives.
Overcomes obstacles that create barriers to Team Member or branch efforts and identifies process improvement opportunities and proposes solutions.
Acts as an agent for change while promoting AAA’s guiding principles and core values.

Knowledge/Skills/Abilities

Demonstrates sales and service skills. Able to effectively interact, face-to-face, with new, prospective and existing Members.
Accuracy and comfort handling money, making change, balancing cash drawer.
Good computer skills, proficient in both reading and basic arithmetic.
Good written and verbal communication skills in person and over the phone.
Ability to multitask in response to requests, requirements and Member/Team Member expectations. Ability to accept feedback and correct course as necessary.
Bilingual in Spanish preferred.

Education & Experience / Licenses & Certification

High school diploma or GED required.
Two years sales or customer service experience.
Experience working with sales and service standards and goals.
Current & valid Driver's License with clean history may be required.
Bonding and fingerprinting may be required.
P&C Licensing may be required.

Work Environment/Physical Requirements

Works in a variety of office environments where standing, walking or sitting at a desk, table or computer workstation may be required for extended periods of time.
May travel by car, plane or other form of transportation to attend business meetings or conferences.
May be required to work in one or more locations in a defined service area. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

#MEA

Apply Today

Member Experience Associate

Folsom, California

Why Work For Us?

Great Pay – Paid training and competitive hourly base + incentives.
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay.
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

Summary:

Essential Functions

Performs routine sales, service and operational functions for AAA Members including; DMV, cashiering, auto travel, notary and insurance sales support, with expectations for maintaining required standards, policies and procedures.
Understands and actively promotes products and services to achieve individual goals in support of meeting organization goals and objectives.
Overcomes obstacles that create barriers to Team Member or branch efforts and identifies process improvement opportunities and proposes solutions.
Acts as an agent for change while promoting AAA’s guiding principles and core values.

Knowledge/Skills/Abilities

Demonstrates sales and service skills. Able to effectively interact, face-to-face, with new, prospective and existing Members.
Accuracy and comfort handling money, making change, balancing cash drawer.
Good computer skills, proficient in both reading and basic arithmetic.
Good written and verbal communication skills in person and over the phone.
Ability to multitask in response to requests, requirements and Member/Team Member expectations. Ability to accept feedback and correct course as necessary.

Education & Experience / Licenses & Certification

High school diploma or GED required.
Two years sales or customer service experience.
Experience working with sales and service standards and goals.
Current & valid Driver's License with clean history may be required.
Bonding and fingerprinting may be required.
P&C Licensing may be required.

Work Environment/Physical Requirements

Works in a variety of office environments where standing, walking or sitting at a desk, table or computer workstation may be required for extended periods of time.
May travel by car, plane or other form of transportation to attend business meetings or conferences.
May be required to work in one or more locations in a defined service area. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

#MEA

Apply Today

License and Compliance Paralegal

Walnut Creek, California

Why Work For Us?

Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Our Licenses and Compliance Paralegal provides professional legal support service in the form of legal research, drafting of legal and business communications, and assisting in preparing and maintaining legal files related to regulatory licensing, filings, and compliance matters.

Essential Duties

Assist with regulatory licensing and compliance matters.
Responsible for Secretary of State filings
Assist with tracking all regulatory licensing using License HQ software
Maintain legal and corporate records, filings, and materials
Track and follow up on various action items to ensure schedules and due dates are met.
Manage confidential legal matters and files related to acquisitions and pending litigation and assist in facilitating contract approval and execution process
Create and modify/format documents electronically including agreements, letters, memos, presentations, spreadsheets, and other related documents (may be of a highly confidential/critical nature).
Copy, scan, file, summarize, and track a variety of legal documents.
Build strong working relationships with coworkers, customers (internal and external), and company management

Education and Experience

Paralegal Certificate, preferred
Notary certification, Required
Bachelor's degree or a combination of education and experience

#VIC_RX

Apply Today

Member Experience Associate

Ogden, Utah

Why Work For Us?

Great Pay – Paid training and competitive hourly base + incentives.
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay.
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

Summary:

Essential Functions

Performs routine sales, service and operational functions for AAA Members including; DMV, cashiering, auto travel, notary and insurance sales support, with expectations for maintaining required standards, policies and procedures.
Understands and actively promotes products and services to achieve individual goals in support of meeting organization goals and objectives.
Overcomes obstacles that create barriers to Team Member or branch efforts and identifies process improvement opportunities and proposes solutions.
Acts as an agent for change while promoting AAA’s guiding principles and core values.

Knowledge/Skills/Abilities

Demonstrates sales and service skills. Able to effectively interact, face-to-face, with new, prospective and existing Members.
Accuracy and comfort handling money, making change, balancing cash drawer.
Good computer skills, proficient in both reading and basic arithmetic.
Good written and verbal communication skills in person and over the phone.
Ability to multitask in response to requests, requirements and Member/Team Member expectations. Ability to accept feedback and correct course as necessary.

Education & Experience / Licenses & Certification

High school diploma or GED required.
Two years sales or customer service experience.
Experience working with sales and service standards and goals.
Current & valid Driver's License with clean history may be required.
Bonding and fingerprinting may be required.
P&C Licensing may be required.

Work Environment/Physical Requirements

Works in a variety of office environments where standing, walking or sitting at a desk, table or computer workstation may be required for extended periods of time.
May travel by car, plane or other form of transportation to attend business meetings or conferences.
May be required to work in one or more locations in a defined service area. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

#MEA

Apply Today

AAA Sales Agent

Farmington, Utah

Why work for us?

Compensation – Generous base ($15.39 hourly base) plus commission pay structure with the ability to earn commission on every policy
Licensing Assistance – AAA will reimburse a portion of the costs of licensure
No Overhead Costs – W-2 structure with dedication space in a AAA NCNU branch.
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay.
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

Summary:

Sales Agents serve our Members by selling Property & Casualty and Roadside Assistance insurance that meets the Member’s needs.

Essential Functions

Uses sales techniques and product knowledge to identify customer-specific needs to generate new sales, retain existing insured’s and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.
Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Associate’s manager.
Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.
Consistently provides all Members with a sales and service experience that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.
Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.
Responds to customer inquiries and requests relating to insurance products and membership.
Researches and resolves customer service issues. Often assists the insured in initiating the first notice of loss on claims.

Education & Experience/Licenses & Certification

High school diploma or GED required. Bachelor's degree in a relevant field preferred.
2 to 4 years of sales experience preferred.
Currently possesses, or has the ability to acquire unrestricted state issued license(s) required to place property and casualty insurance within twenty-one (21) calendar days of start date. Depending on start date, active property and casualty license(s) may be required.

Work Environment/Physical Requirements

#MOR

Apply Today

Senior Business Analyst, AAA Smart Home

Tempe, Arizona

Why Work For Us?

Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

This Senior Business Analyst role supports the overall A3 Smart Home strategy and corporate objectives by performing analysis used in identification of business needs to assist in determining solutions to problems or processes. Team members work under general supervision, conduct and document most operational, product, and financial activities across business units, rely on experience and judgment to plan and accomplish goals. May participate in larger projects and/or assume responsibility for a portion of the project.

Essential Functions

Performs financial evaluations on operations / products and develops/implements financial strategies covering a wide range of issues affecting business unit decision, profits and financial strength. Determines possible implications on various divisions/ departments and makes recommendations as needed.
Reviews and provides recommendations on the business unit’s operational / product / financial reports. Interprets the contents for management, alerts them to significant issues and / or opportunity trends.
Based on findings of identified trends and analysis conducted, participates in the development of division’s business plan in support of corporate objectives.
Reviews the tracking and reporting methodologies and recommends better ways to track and trend collected data to provide management with more meaningful ways to review the data.
Reports on key metrics and provides recommendations to improve the division’s efficiency.

Knowledge/Skills/Abilities

Strong mathematical skills needed
Advanced analytical skills to effectively identify problems and develop solutions
Advanced organizational skills and business writing skills
Project management experience skills to accurately complete detail data assignments, understand and interpret broad operational / product / financial concepts and their application to the business unit and AAA
Proficient in the use and development of operational / product / financial concepts as they apply to business unit and AAA
Advanced interpersonal and inter-departmental skills
Advanced understanding of AAA business strategy
Strong understanding of the use and development of operational models and other related reporting software (preferred)
Strong Excel and Tableau experience required
Experience using SQL Queries to extract data required

Education & Experience / Licenses & Certification

Bachelor's degree in related area or an equivalent combination of education and experience
5+ years experience conducting financial and/or business analysis

VIC_RX

Apply Today

Senior Developer - Front End - NodeJS/React

Phoenix, Arizona

AAA…we're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service. We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members. We're community minded, and celebrate the growth, development and successes of our diverse Team Members. Whether you’re just starting your journey or looking to grow your career, we’ll support you every step of the way.

Why Work For Us

Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Summary

As part of the digital development team, this role will be responsible for designing and developing new features and functionality, establishing and guiding the website’s architecture, ensuring high-performance and availability, and managing all technical aspects of the Drupal CMS. Work closely with designers and developers to ensure an effective, visually appealing, and intuitive implementation. Provides leadership and mentoring to teammates. Oversees work backlogs and team workloads. Assignments are broad in nature, requiring latitude for independent action.

Essential Functions

Works with colleagues to build, develop, and deploy custom website functionality as needed. Works closely with the developer team to ensure that projects are delivered correctly and on time.

Document solutions with concise and clear explanations
Nimble troubleshooting of issues
Evaluate code to ensure that it is valid, is properly structured, meets industry standards, and is compatible with various browsers, devices, or operating systems.
Responsible for the implementation and testing of technical solutions. Adheres to accepted best practice coding standards.
Tests, develops, builds, and coordinates the integration of new products per production requirements.
Solutions Consulting: Participate as a technical consultant on a variety of web-related projects

Knowledge/Skills/Abilities

Expert in web technologies including Nodejs HTML/ css, scss, javascript es6
Experience with React, Angular and component-based front end development
Passionate about using the full capabilities of JavaScript/HTML/CSS in the browser to effect good design, clean code, and elegant user interactions.
Experience with Responsive lay outing

Education & Experience

4 to 8 years minimum experience working with related technology in an agile team environment

#CATH_RX

Apply Today

Senior Customer Service Representative

Tempe, Arizona

JOB SUMMARY:

The Dealer Services Specialist is responsible for monitoring and assessing the performance and service quality of the Installation and Service Dealers. This role performs quality assurance, provides objective and quantitative feedback regarding the quality of interactions and transactions as well as coordinates the scheduling and completion of service and installation jobs outside of the AAA Smart Home service area by communicating with customers and service partners directly. Controls the process through the initial call, scheduling, follow-up, completion, billing, invoicing, and quality assurance.

RESPONSIBILITIES/JOB DUTIES:

Utilize phone (outbound and inbound calls) and email to coordinate and follow-up on scheduling of service and installation with customers and designated service partners.
Provide follow-up with service providers and customers to ensure that jobs have been completed and that they meet or exceed the standards of AAA Smart Home.
Enter data and notes into computer systems and software in order to detail actions and tasks.

Why work for us?

Good starting pay
Job Stability - Career Advancement
Great Benefits - Medical/Dental/Vision
Retirement - 401k matching up to 4%
Work/Life Balance - PTO 3 Weeks + 9 paid holidays

EDUCATION, KNOWLEDGE AND SKILLS:

High school diploma or GED required, Bachelor’s degree preferred.
3 years in a customer service/quality assurance environment or equivalent business experience
3 years call center experience with significant customer interaction preferred.
Strong customer service communication and conflict resolution skills
Strong written and verbal communication skills

#SAFE

Apply Today

Automotive Technician

San Jose, California

Why Work With Us!

No Warranty and Recall Work.
Exceptional benefits within 30 days of hire, with employer contribution to Medical/Dental/Vision premiums
401K Matching $1 to $1 up to 6% annually
Opportunity for advancement
Tuition reimbursement for automotive education and ASE Certifications
15 Paid Days off (20 after 1 year) + 9 paid holidays, some Saturdays and no Sundays
Clean well equipped shops with consistent car count
Free AAA Membership and numerous employee discounts

Job Responsibilities:

Performs work that is indicated on Approved Repair Orders.
Performs only needed and or customer requested services on vehicles.
Performs all repairs according to MAP (Motorist Assurance Program), OEM (Original Equipment Manufacturers) or accepted industry standard procedures
Assures all repairs are for the benefit of the member/customer.
Test drives all vehicles when practical for any/all performance or drivability concerns before performing work
- Exception: when unsafe or vehicle not drivable
- Retest drives after repairs completed to verify that repair solved defined problems
Maintains clean and safe work environment; cleans spills and debris immediately to reduce hazards
Maintain company provided equipment and machinery
Follows company and industry safety rules and regulations
Reports all unsafe conditions to supervisor including but not limited to lifts, overhead doors, and equipment
Attends all required training, seeks additional training to maintain and increase effectiveness
Keeps up to date on industry trends and repair procedures.
Attends and successfully completes at least 24 hours of continuing auto repair training per year sponsored and/or provided by the club.
Maintains customer vehicles in regard to cleanliness and does not tune or otherwise adjust any controls within the vehicle.
Verifies as soon as practicable that parts ordered for the vehicle assigned to them are correct.
Performs digital inspection and documents to their full potential. Notates all pertinent information into the shop inspection or management system, attaches all photos or videos to illustrate repairs or needs to the inspection.
Assures all comeback related repairs are prioritized as directed by manager or lead.
Communicates effectively as necessary with manager, service advisors and other technicians to contribute to the overall performance of the location
Responsible for the safety and accuracy of all repairs made and or systems inspected to assure vehicle is as safe or more safe condition as was prior to work commencing
Performs other related duties as assigned.
Note: May require travel to different locations on an as needed basis

Knowledge/Skills/Abilities

Effective verbal and written communication skills in the language(s) required for the role, as justified for business necessity
Effective organization, interpersonal and negotiation skills
Ability to work scheduled hours as necessitated by business need
Math and computer skills with experience using software applications including word processing, browsers, and email
Member service focus
Ability to drive vehicles equipped with manual transmission
Knowledge of equipment/tool operation and diagnostic/repair procedures
Maintains 100% productivity as measured by dividing hours worked by labor hours flagged

Education & Experience/ Licenses & Certifications

High School diploma or equivalent certification (GED)
Valid driver license and acceptable driving record
At least four years experience as an automobile technician
ASE Master Tech with L1 certification level or equivalent OEM certifications and fulfills ASE requirement within one year of hire. .
Smog Repair and Testing Certification preferred (CA only)

Work Environment/Physical Requirements

Ability to lift and or carry up to 50lbs
Standing, bending, kneeling, pushing, reaching, lifting, climbing ladders
Exposure to loud noises

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Outbound Member Experience Associate

Clovis, California

This position will be 100% focused on Smart Home sales!

Why Work For Us?

Great Pay – Paid training and competitive hourly base + incentives.
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay.
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

Summary:

Essential Functions

Performs routine sales, service and operational functions for AAA Members including; DMV, cashiering, auto travel, notary and insurance sales support, with expectations for maintaining required standards, policies and procedures.
Understands and actively promotes products and services to achieve individual goals in support of meeting organization goals and objectives.
Overcomes obstacles that create barriers to Team Member or branch efforts and identifies process improvement opportunities and proposes solutions.
Acts as an agent for change while promoting AAA’s guiding principles and core values.

Knowledge/Skills/Abilities

Demonstrates sales and service skills. Able to effectively interact, face-to-face, with new, prospective and existing Members.
Accuracy and comfort handling money, making change, balancing cash drawer.
Good computer skills, proficient in both reading and basic arithmetic.
Good written and verbal communication skills in person and over the phone.
Ability to multitask in response to requests, requirements and Member/Team Member expectations. Ability to accept feedback and correct course as necessary.

Education & Experience / Licenses & Certification

High school diploma or GED required.
Two years sales and customer service experience.
Experience working with sales and service standards and goals. Outside sales experience preferred.
Current & valid Driver's License with clean history may be required.
Bonding and fingerprinting may be required.
P&C Licensing may be required.

Work Environment/Physical Requirements

Works in a variety of office environments where standing, walking or sitting at a desk, table or computer workstation may be required for extended periods of time.
May travel by car, plane or other form of transportation to attend business meetings or conferences.
May be required to work in one or more locations in a defined service area. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

**Please note that you will be asked to complete a candidate assessment following your application, via email. Your application will not be considered until the assessment has been completed.**

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Repair tech 3

Folsom, California

Essential Functions

• Completes all automotive maintenance and repairs at an expert level: engine repair, gas and diesel, automatic transmission/transaxle diagnosis and repair, manual transmission/ transaxle diagnosis and repair, suspension and steering diagnosis and repair, brakes diagnosis and repair, including ABS/ traction control, electrical diagnosis and repair, heating and air conditioning diagnosis and repair, engine performance diagnosis and repair.

• Assists all other Technicians in the shop as needed and oversees all comeback/recheck work for proper repair.

• Maintains in-depth knowledge of specialized skills, and continue to develop additional technical skills, to enable flexibility in work assignments.

• Maintains a clean, well-organized work area. Properly maintains tools and equipment and follow safety procedures as outlined in the safety information supplied by each equipment manufacturer and corporate safety policies.

• Organizes the work presented and plan for the highest efficiency in the performance of all job functions, including vehicle movement.

• Accurately performs repairs and maintenance on all vehicles presented in a professional manner, as specified in manufacturer-designed procedures or accepted industry practices.

• Accurately completes all paperwork, including, repair information on work orders, information for state and emission inspections, etc.

• Verifies repairs are properly completed by re-testing repaired system to ensure proper function and road tests vehicles, as necessary, to identify concerns or validate repair.

• Returns vehicle in clean condition; does not disturb personal property in the vehicle unless movement is required for repair procedures.

• Completely reviews repair orders with Service Advisor to ensure all repairs requested are completed.

• Obtains approval from Service Advisor, who will create an estimate and obtain customer approval before work begins. Submits written requests to the service advisor for approval to sell any additional

Repair Technician III - Lead (CC02R3)

items that are identified and determined to be worn or defective upon disassembly of a system or sub system.

• Reads, understands and utilizes appropriate technical bulletins.

• Attends automotive classes’ seminars and meetings, as recommended by management.

• Performs other related duties as required.

Knowledge/Skills/Abilities

• Advanced knowledge of PC-based automotive computer equipment and software applications.

• Effective organizational and analytical skills, along with effective written and oral communication skills to enable accurate completion of assignments and effective interaction with others.

• Ability to adjust work schedule and priorities to meet business needs.

• Bilingual communication skills (preferred)

Education & Experience / Licenses & Certification

• High school or equivalent required. Automotive trade school certification or equivalent preferred.

• Advanced Diagnostic skills

• Must be ASE Master certified; A1-A8

• ASE A-9 certification

• ASE L1 certification; L2 a plus

• ASE X1 Certification

• Advanced Smog License

• EPA Certified for Refrigerant Recovery

• 7+ years experience inspecting and repairing cars and light trucks.

• Must possess and maintain a valid driver’s license with a satisfactory driving record and the ability to operate passenger vehicles and light and medium-duty trucks with automatic and manual transmissions.

• 2-3 years supervisory, management or leadership experience in a similar role preferred

Work Environment/Physical Requirements

Lifting and carrying tires and parts, weighing up to 50 pounds, several times a day; bending and kneeling to vacuum and clean vehicles; pushing cars several times a month; and climbing ladders to retrieve parts several times a day. Some exposure to loud noises every day for up to 30 minutes at a time from air tools and auto repair equipment. A percent of time is spent traveling by car to pick up parts.

Competency Communication (Proficient) Interpersonal Savvy (Proficient) Customer Centricty (Proficient) Time Management (Proficient) Adaptive Learning (Proficient) Problem Solving (Proficient)

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Compensation Analyst

Phoenix, Arizona

At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work.

Why Work For Us?

Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Essential Functions

Supports the needs of an assigned client group as well as completing enterprise-wide compensation assignments (assigned client group would typically involve a combination of staff groups and line business)
Participates in the Job Family Matrix and FLSA review/validation efforts; may be assigned as a lead to work directly with job content experts in the business; may interface directly with Legal regarding jobs with borderline FLSA status
May be assigned to a specific area of accountability within the Job Family Matrix and/or FLSA review teams (market pricing, competencies, Americans with Disabilities Act , FLSA review requirements, racking/reporting, and other project-based requirements).
Determines appropriate benchmark matches and other data parameters for participation in the completion of salary survey submissions.
Designs reports, corrects erroneous data, performs analysis, prepares findings update for management
Implements and administers compensation policies and programs.
Provides input to planning process surrounding focal review process and supports client groups during focal; may conduct focal training and orientation sessions.
Develops job descriptions/job family matrices
Audits jobs for content, performs job evaluations and job matching and market prices jobs accordingly.
Reviews salary adjustments for compliance within guidelines.
Conducts FLSA review of jobs.
Assists with salary planning / salary range development.
Contributes input to the design of recognition and reward program(s)
Performs project management for parts of projects and/or contributes data for projects.
Completes payout calculations of less complex compensation plans.

Education & Experience/Licenses & Certification

Bachelor's Degree (Preferred)
3 -5 years compensation or human resources experience (Required)
Certified Compensation Professional (Preferred)

Work Environment/Physical Requirements

Apply Today

Member Experience Associate

Mesa, Arizona

Why Work For Us?

Great Pay – Paid training and competitive hourly base + incentives.
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay.
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

Summary:

Essential Functions

Performs routine sales, service and operational functions for AAA Members including; DMV, cashiering, auto travel, notary and insurance sales support, with expectations for maintaining required standards, policies and procedures.
Understands and actively promotes products and services to achieve individual goals in support of meeting organization goals and objectives.
Overcomes obstacles that create barriers to Team Member or branch efforts and identifies process improvement opportunities and proposes solutions.
Acts as an agent for change while promoting AAA’s guiding principles and core values.

Knowledge/Skills/Abilities

Demonstrates sales and service skills. Able to effectively interact, face-to-face, with new, prospective and existing Members.
Accuracy and comfort handling money, making change, balancing cash drawer.
Good computer skills, proficient in both reading and basic arithmetic.
Good written and verbal communication skills in person and over the phone.
Ability to multitask in response to requests, requirements and Member/Team Member expectations. Ability to accept feedback and correct course as necessary.
Bilingual in Spanish preferred.

Education & Experience / Licenses & Certification

High school diploma or GED required.
Two years sales and customer service experience. Outside sales experience preferred.
Experience working with sales and service standards and goals required.
Current & valid Driver's License with clean history may be required.
Bonding and fingerprinting may be required.
P&C Licensing may be required.

Work Environment/Physical Requirements

Works in a variety of office environments where standing, walking or sitting at a desk, table or computer workstation may be required for extended periods of time.
May travel by car, plane or other form of transportation to attend business meetings or conferences.
May be required to work in one or more locations in a defined service area. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

#MEA

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Member Experience Associate

San Ramon, California

Summary:

Essential Functions

Performs routine sales, service and operational functions for AAA Members including; DMV, cashiering, auto travel, notary and insurance sales support, with expectations for maintaining required standards, policies and procedures.
Understands and actively promotes products and services to achieve individual goals in support of meeting organization goals and objectives.
Overcomes obstacles that create barriers to Team Member or branch efforts and identifies process improvement opportunities and proposes solutions.
Acts as an agent for change while promoting AAA’s guiding principles and core values.

Knowledge/Skills/Abilities

Demonstrates sales and service skills. Able to effectively interact, face-to-face, with new, prospective and existing Members.
Accuracy and comfort handling money, making change, balancing cash drawer.
Good computer skills, proficient in both reading and basic arithmetic.
Good written and verbal communication skills in person and over the phone.
Ability to multitask in response to requests, requirements and Member/Team Member expectations. Ability to accept feedback and correct course as necessary.

Education & Experience / Licenses & Certification

High school diploma or GED required.
Two years sales or customer service experience.
Experience working with sales and service standards and goals.
Current & valid Driver's License with clean history may be required.
Bonding and fingerprinting may be required.
P&C License is preferred.
Bilingual Spanish is preferred.

Work Environment/Physical Requirements

Works in a variety of office environments where standing, walking or sitting at a desk, table or computer workstation may be required for extended periods of time.
May travel by car, plane or other form of transportation to attend business meetings or conferences.
May be required to work in one or more locations in a defined service area. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

Apply Today

Member Experience Associate

Eureka, California

We're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service. We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.
We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
We're community minded, and celebrate the growth, development and successes of our diverse Team Members.

Whether you’re just starting your journey or looking to grow your career, we’ll support you every step of the way.

Why work for us?

Compensation - AAA provides competitive compensation complete with an annual incentive plan.
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan
Paid Time Off – Ten hours per month, nine holidays annually, two floating holidays and 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members
Development - We invest in our people. AAA leadership will support you in your career development planning.
United Way - $1-$1 matching

Member Experience Associate Essential Functions

Exhibits AAA guiding principles and core values
Performs routine sales, service and operational functions for AAA Members including; DMV, cashiering, auto travel, notary and insurance sales support, with expectations for maintaining required standards, policies and procedures
Understands and actively promotes products and services to achieve individual goals in support of meeting organization goals and objectives
Overcomes obstacles that create barriers to Team Member or branch efforts
Identifies process improvement opportunities and proposes solutions
Acts as an agent for change while promoting AAA’s guiding principles and core values

Knowledge/Skills/Abilities

Demonstrates sales and service skills. Able to effectively interact, face-to-face, with new, prospective and existing Members.
Accuracy and comfort handling money, making change, balancing cash drawer.
Good computer skills, proficient in both reading and basic arithmetic.
Good written and verbal communication skills in person and over the phone.
Ability to multitask in response to requests, requirements and Member/Team Member expectations. Ability to accept feedback and correct course as necessary.

Education & Experience / Licenses & Certification

High school diploma or GED required
Two years sales or customer service experience
Experience working with sales and service standards and goals
P&C Licensing preferred
Bilingual Spanish preferred

**Please note that you will be asked to complete a candidate assessment following your application, via email. Your application will not be considered until the assessment has been completed.**

We’ll value your skills and experience. We’re building a performance organization with heart and developing a pipeline of tomorrow’s leaders. Your work will be enhanced with training opportunities, a mentoring program and our promote-from-within philosophy. We celebrate our diversity and leverage the power of many minds.

#MEL

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Outbound Member Experience Associate

Concord, California

Why Work For Us?

Great Pay – Paid training and competitive hourly base + incentives.
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay.
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

Summary:

Essential Functions

Performs routine sales, service and operational functions for AAA Members including; DMV, cashiering, auto travel, notary and insurance sales support, with expectations for maintaining required standards, policies and procedures.
Understands and actively promotes products and services to achieve individual goals in support of meeting organization goals and objectives.
Overcomes obstacles that create barriers to Team Member or branch efforts and identifies process improvement opportunities and proposes solutions.
Acts as an agent for change while promoting AAA’s guiding principles and core values.

Knowledge/Skills/Abilities

Demonstrates sales and service skills. Able to effectively interact, face-to-face, with new, prospective and existing Members.
Accuracy and comfort handling money, making change, balancing cash drawer.
Good computer skills, proficient in both reading and basic arithmetic.
Good written and verbal communication skills in person and over the phone.
Ability to multitask in response to requests, requirements and Member/Team Member expectations. Ability to accept feedback and correct course as necessary.

Education & Experience / Licenses & Certification

High school diploma or GED required.
Two years sales or customer service experience.
Experience working with sales and service standards and goals.
Current & valid Driver's License with clean history may be required.
Bonding and fingerprinting may be required.
P&C License strongly preferred
Bilingual Spanish strongly preferred

Work Environment/Physical Requirements

Works in a variety of office environments where standing, walking or sitting at a desk, table or computer workstation may be required for extended periods of time.
May travel by car, plane or other form of transportation to attend business meetings or conferences.
May be required to work in one or more locations in a defined service area. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

Apply Today

IT Applications Delivery Manager, Roadside Service

Phoenix, Arizona

Why Work For Us?

Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

The IT Applications Delivery Manager, Roadside Service will be responsible for the planning, organization and execution of all Technology functions for AAA MWG Emergency Roadside Service division. The delivery manager will be the focal point for architecture, design, delivery and support of the ERS unit and will support the Club’s digital transformation. This role will be specifically tasked with partnering with business subject matter experts toward integrating and optimizing business operations with modern technologies.

This position resides in the AAA Technology division (IT) and will play a critical role in shaping and enabling business strategies through Technology solutions. The role will lead a team of entry level to advanced level IT professionals and be a peer leader to other leaders in the Technology division . This role will also support/ maintain existing applications and help lead migration to new technology solutions.

Job Requirements:

Analyzes the market, competitive position and customer research to define and deliver product strategy and product roadmap for systems or application products. Design, operate and optimize a complex network of processing across Internet of Things (IoT), devices, gateways, web service, telephony networks and data analytics (20%)
Support of 24x7, critical application services for operations monitoring, call center, field personnel dispatch. (20%)
Work as a collaborative business partner to the business staff, subject matter experts, vendors and IT leaders/partners to lead the design, integration and optimization of enterprise solution (20%)
Responsible for the development, management and support of a highly effective team of IT professionals ranging from entry level to advanced professional. (25%)
Manage other product managers’ work on systems or applications projects. Track key requirements to ensure that the final product meets desired business and technological objectives. Hires, motivates, mentors, and addresses administrative issues and duties including performance management (15%)

Educational Requirements

Bachelor’s degree or certification in Information Technology experience is preferred
PMP or Agile Scrum certification a plus

Knowledge and Skills

5 years of related experience or equivalent in the Technology and applications field
Project management, including time, budget and schedule (5 years or equivalent)Customer service or consultant experience in developing recommendations, conducting analyses and developing presentations (5 years or equivalent experience)
Experience leveraging Agile problem solving methodologies (5 years or equivalent)
Experience in leading and architecting business and customer facing solutions in internet services, B2C mobile, IoT network services, and/or e-commerce service industries (5 years or equivalent experience)
Effective organizational, interpersonal and communication skills (oral and written)
Effective time management skills
Ability to make quick, well-thought decisions in a myriad of diverse/ambiguous situations
Experience presenting to business stakeholders (5 years or equivalent experience)
2-5 years managing and supervising technical teams, managing vendor led implementations
2-5 years of experience managing operational budget and expenses

Preferred Skills:

Experience in larger, more complex organizations (IT and Business) where agility and adaptation are required.

Experience with cloud technologies and implementations (2+ years)
Experience developing and executing innovative strategic plan (2+)
Multi-disciplinary leadership and technical expertise across IT/OT infrastructure, enterprise applications, business integration/process optimization, cloud migration (SaaS, IaaS, PaaS) and analytics/Big Data a plus
Experience with IT Service Delivery (ITIL) including Incident, Problem and Change Management

#CATH_RX

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Insurance Sales Agent

Phoenix, Arizona

Why work for us?

Compensation – Generous base plus commission pay structure with the ability to earn commission on every policy
Licensing Assistance – AAA will reimburse a portion of the costs of licensure
No Overhead Costs – W-2 structure with dedication space in a AAA Arizona branch.
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay.
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

Summary

Sales Agents serve our Members by selling Property & Casualty and Roadside Assistance insurance that meets the Member’s needs.

Essential Functions

Uses sales techniques and product knowledge to identify customer-specific needs to generate new sales, retain existing insured’s and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.
Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Associate’s manager.
Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.
Consistently provides all Members with a sales and service experience that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.
Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.
Responds to customer inquiries and requests relating to insurance products and membership.
Researches and resolves customer service issues. Often assists the insured in initiating the first notice of loss on claims.

Education & Experience/Licenses & Certifications

High school diploma or GED required. Bachelor's degree in a relevant field preferred.
2 to 4 years of sales experience preferred.
Currently possesses, or has the ability to acquire unrestricted state issued license(s) required to place property and casualty insurance within twenty-one (21) calendar days of start date. Depending on start date, active property and casualty license(s) may be required.

Work Environment/Physical Requirements

#IA

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Call Center Business Analyst

Tempe, Arizona

AAA recently acquired SAFE Security, the 11th largest smart home security company in the United States, with the vision to become the most trusted brand in this industry. With your help, we aspire to provide the same peace of mind at home as we have provided on the roads for the last 100 years.

WHY WORK FOR US?

Benefits – Medical, Dental, Vision, wellness program and more!
Retirement - 401k Matching up to 4%
Paid Time Off – Ten hours per month, nine holidays annually

Call Center Business Analyst

Our Call Center Business Analyst supports the Call Center strategy and objectives by identifying trends and analyzing data to identify opportunities and drive and track key performance indicators (KPIs) as well as build dashboards and reports in Tableau or SQL server reporting services (SSRS).

Essential Functions

Collects operational /product/ financial data, conducts research and performs complex analysis (competitive, financial, industry, regulatory). Determines possible implications on various divisions/ departments and makes recommendations as needed.
Reviews and analyzes the call center operational reports. Interprets the contents for management, alerts them to significant issues and / or opportunity trends.
Develops and prepares reports for management. Supports findings with research, statistical analysis, rationale, and other related activities for use in management decisions. These include analytical models for decision making.
Develops a variety of reporting methodologies to capture identified trends and recommends solutions, strategies and actions. This includes, developing charts, graphs, tables that consolidate data in a meaningful way for review by management.
May assist in larger projects and/or assume responsibility for a portion of the project

Knowledge/Skills/Abilities

Mathematical or statistical skills needed
Has strong analytical and organizational skills
Has business writing skills (preferred)
Project management experience skills to accurately complete detail data assignments, understand and interpret broad operational / product concepts and their application to the business unit and AAA
Has basic understanding of operational / product / financial concepts as they apply to business unit and AAA (preferred)
Strong understanding of the use and development of operational models and other related reporting software (preferred)

Education & Experience / Licenses & Certification

Bachelor's degree in related area or an equivalent combination of education and experience
3 – 5 years experience conducting reporting, metric, performance management or business analysis

#VIC_RX

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Team Leader

Las Vegas, Nevada

Why Work For Us?

Great Pay - with the opportunity for increases when performance skill blocks are achieved
Training – You’ll attend a thorough, comprehensive, training program
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Summary:

Essential Functions

Coordinates and directs work activities to provide services including vehicle repair/maintenance, emergency road service, and related activities in response to member, non-member, commercial customer, and vendor inquiries, requests, complaints, and issues.
Assigns people, tools, vehicles and other resources to tasks to ensure operating standards for volume, timeliness, cost and quality of service are met or exceeded.
Manages direct reports and/or temporary/seasonal employees to ensure work-produced meets or exceeds standards for productivity and quality.
Coaches employees on workflow or skill set, organizing classes for employee development or providing one-on-one training.

Knowledge/Skills/Abilities

Appropriate knowledge and ability to answer technical questions and provide training and guidance to staff
Interpersonal and communication skills (verbal and written) necessary to interact with members, employees and others in a professional and tactful manner
Ability to manage and document Automotive services, projects, and/or pilot projects
Ability to coach, mentor, evaluate and train
Knowledge of member services, products, guidelines, polices and procedures related to automotive services

Education & Experience / Licenses & Certification

High School diploma or equivalent certification.
3 – 5 years Industry experience in providing repair, maintenance, and/or emergency road services for passenger and/or commercial vehicles.
2 – 3 years supervisory, management or leadership experience. (preferred)

Work Environment/Physical Requirements

Apply Today

Real Estate Construction Project Lead

Walnut Creek, California

Why Work For Us

Benefits – Medical, Dental, Vision, wellness program and more!
401k - Match up to 6%
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Summary

This Real Estate Project Lead is responsible for delivering construction plans on time and in budget, to support long-term growth.

Essential Functions

The Construction/Project Management will be responsible to perform the following functions:

Overarching Duties:

Coordinate the full range of services, and related contractual relationships, for the design and build of AAA facilities, including architects, designers, general contractors, subcontractors, furniture vendors and others.

Implement Construction Project Management policies and procedures for all construction related functions.
Maintain services standards, Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) for all third-party providers of products and/or services (Vendors).
Ensure that the Construction Project Management activities support AAA’s overall business goals while meeting the needs and objectives of business units and functions

Financial:

Drive disciplined business practices to assure AAA construction project management decisions are made to maximize AAA’s real estate capital investment strategies and efficiencies.
Manage capital projects ranging between $1M and $5MM; Monitor and manage actual costs to keep projects on track with established budgets.
Conduct end of project cost analyses to execute cost reduction and containment.

Administration:

Collaborate with the CREM peers, and Operation teams to ensure full consideration of operational issues in capital projects, from design to delivery, while working within the confines of departmental budgets.
Ensure construction deadlines are met in order to roll out new facilities.
Provide oversight and direct the day-to-day work of Vendors on all AAA capital projects.
Prepare and administer Request for Proposal (RFP) packages for Vendor services and monitor work completed by Vendors for construction items.
Maintain accurate and current records relating to Construction/Project Management activities, projects, contacts, etc.
Generate regular weekly, monthly and ad-hoc reports relative to Construction/Project Management activities for VP Real Estate
Confirm that work by Vendors is performed satisfactorily and corrected where deficiencies occur.

Knowledge/Skills/Abilities

A qualified candidate will have a thorough understanding of corporate construction/project management, including the following:

Knowledge of the construction industry, principles and practices related to project estimation, building permits, multiple disciplines involved in areas of responsibility e.g. plumbing, electrical, carpentry and fixtures construction.
Demonstrated ability to manage multiple projects, set and balance competing priorities with strong organization skills and ability to multitask.
Demonstrated strong customer service skills, ability to proactively address customer issues and concerns.
Thorough knowledge of commercial construction/design and managing construction projects on a regional basis.
Proficient with Microsoft Office and Google suite .
Detail-oriented with solid problem-solving skills.
Results-oriented with a desire to learn and support new technologies and processes.
Ability to effectively interface with all departments of the company in a highly professional manner.
Strong communication skills, both written and oral.
Demonstrated business and project management skills including knowledge of automated project management tools, financial reports and general knowledge of accounting principles.

Education & Experience / Licenses & Certification

Bachelor's Degree in related area or equivalent experience in architecture, engineering, project management or related discipline
4+ years of experience in construction/project management, specifically high-volume, retail branch networks, large back office facilities, auto repair facilities and corporate facilities.
Valid Driver’s License

#GG

Apply Today

Home Security Installer

Hayward, California

ESSENTIAL FUNCTIONS:

Perform diagnostic evaluation of system issues and perform troubleshooting and repairs on low voltage security and home automation systems including cameras, thermostats, locks and more.
Install or upgrade new low voltage security and home automation systems inclusive of cameras, thermostats, door locks and more.
Must be flexible with schedule, shift will be Tuesday through Saturday.

Why work for us?

Job Stability - Career Growth
Benefits – Medical, Dental, Vision, and more!
401k Matching – $1 for $1 company match up to 4% of pay
Paid Time Off – Accrual of 3 weeks PTO and nine holidays annually

KNOWLEDGE AND SKILLS:

Low voltage industry experience
Two or more years in a customer service industry role
Strong customer service communication and conflict resolution skills
Strong written and verbal communication skills
Previous experience with both hand and power tools (desired)
Some sales experience (desired)

EDUCATION, KNOWLEDGE, SKILLS, COMPETENCIES, CERTIFICATIONS/LICENSES:

High School Diploma or GED equivalent (required)
Must qualify for applicable licenses / certificates
The ability to use hand tools, laptop, and tablet (required)

#SAFE

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Home Security Installer

Fresno, California

ESSENTIAL FUNCTIONS:

Perform diagnostic evaluation of system issues and perform troubleshooting and repairs on low voltage security and home automation systems including cameras, thermostats, locks and more.
Install or upgrade new low voltage security and home automation systems inclusive of cameras, thermostats, door locks and more.
Must be flexible with schedule, shift will be Tuesday through Saturday.

Why work for us?

Job Stability - Career Growth
Benefits – Medical, Dental, Vision, and more!
401k Matching – $1 for $1 company match up to 4% of pay
Paid Time Off – Accrual of 3 weeks PTO and nine holidays annually

KNOWLEDGE AND SKILLS:

Low voltage industry experience
Two or more years in a customer service industry role
Strong customer service communication and conflict resolution skills
Strong written and verbal communication skills
Previous experience with both hand and power tools (desired)
Some sales experience (desired)

EDUCATION, KNOWLEDGE, SKILLS, COMPETENCIES, CERTIFICATIONS/LICENSES:

High School Diploma or GED equivalent (required)
Must qualify for applicable licenses / certificates
The ability to use hand tools, laptop, and tablet (required)

#SAFE

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Member Experience Associate

Missoula, Montana

Why Work For Us?

Great Pay – Paid training and competitive hourly base + incentives.
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay.
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

Summary:

Essential Functions

Performs routine sales, service and operational functions for AAA Members including; DMV, cashiering, auto travel, notary and insurance sales support, with expectations for maintaining required standards, policies and procedures.
Understands and actively promotes products and services to achieve individual goals in support of meeting organization goals and objectives.
Overcomes obstacles that create barriers to Team Member or branch efforts and identifies process improvement opportunities and proposes solutions.
Acts as an agent for change while promoting AAA’s guiding principles and core values.

Knowledge/Skills/Abilities

Demonstrates sales and service skills. Able to effectively interact, face-to-face, with new, prospective and existing Members.
Accuracy and comfort handling money, making change, balancing cash drawer.
Good computer skills, proficient in both reading and basic arithmetic.
Good written and verbal communication skills in person and over the phone.
Ability to multitask in response to requests, requirements and Member/Team Member expectations. Ability to accept feedback and correct course as necessary.

Education & Experience / Licenses & Certification

High school diploma or GED required.
Two years sales or customer service experience.
Experience working with sales and service standards and goals.
Current & valid Driver's License with clean history may be required.
Bonding and fingerprinting may be required.
P&C Licensing may be required.

Work Environment/Physical Requirements

Works in a variety of office environments where standing, walking or sitting at a desk, table or computer workstation may be required for extended periods of time.
May travel by car, plane or other form of transportation to attend business meetings or conferences.
May be required to work in one or more locations in a defined service area. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

#MEA

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Branch Sales Supervisor

Anchorage, Alaska

Why Work For Us?

Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay.
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan.
Paid Time Off- Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

Summary:

Essential Functions

Supports Team Member goal setting, Team performance feedback, training, evaluation and performance documentation.
Drives for results through direct sales and supervision of assigned branch to achieve assigned goals.
Supports building a performance organization with heart through efficient performance management, setting clear performance and career development expectations, and acting on tough performance issues early with managerial courage.
Pulls and distributes sales reports for tracking and performance measurement.
Assumes responsibility of the branch in absence of manager.
Ensures compliance with AAA policies, procedures, standards and regulations.
Coordinates scheduling of facility requests within assigned budgets for the branch, including but not limited to: security, office supply, and building maintenance.

Knowledge/Skills/Abilities

Highly developed leadership skills, quantitative and analytical skills with a proven ability to make data-driven decisions.
Ability to work cross-functionally across many business units and functions.
Broad knowledge of Property & Casualty insurance, membership sales and service, and branch operations including industry trends, key drivers of business revenue.
Outstanding sales and Member service skills and the ability to transfer these skills to others.
Strong computer skills, including proficiency with the Google Apps Suite (Sheets, Docs, Drive, Slides).

Education & Experience / Licenses & Certification

High School Diploma or GED required.
Bachelor Degree in related field preferred.
Valid Driver's License.
P&C License Preferred.
2-3 yrs. supervisory experience in travel, retail sales, insurance or service industry.
Demonstrated experience exceeding individual goals while driving others to exceed goals.

Work Environment/Physical Requirements

Works in an office environment sitting at a desk, table or computer workstation for extended periods of time.
May travel by car, plane or other form of transportation to attend business meetings or conferences.
Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

#MOR

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Real Time Coordinator - Must Live in Arizona

Clearfield, Utah

Summary

Why Work For Us?

Training – You’ll attend a thorough, comprehensive, training program
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan
Paid Time Off- Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Essential Functions

Allocates calls while balancing occupancy and meeting service level requirements
Generates and distributes statistical reports for overall call center service levels to all levels of management
Processes emails sent to the Workforce Management mailbox within 24 hours of receipt.
Answers phone calls from supervisors/agents for assistance on same day exceptions
Monitors agent activity and ensures schedule adherence. Communicate with Line of Business leaders when agents are not in compliance
Continuously monitors and tracks service levels for all lines of business for each half hour and makes recommendations or adjustments to staff and/or agents skills as needed
Assists the Schedule and Forecast Analysts with weekly plans, additional hours and schedule change requests

Knowledge/Skills/Abilities

Ability to prioritize and balance simultaneous projects in a fast paced work environment
Solid computer skills and knowledge of PC software applications used for word-processing and spreadsheets (e.g., Microsoft Word and Excel or equivalent google suite applications)
Ability to work independently and as part of a team in a demanding environment
Ability to quickly grasp a thorough knowledge of policies, procedures and service goals
Solid communications skills both verbally and in written form
Interpersonal skills and the ability to interact with employees, management and others in a professional and tactful manner
Ability to maintain highly confidential information

Education & Experience / Licenses & Certification

High School Diploma, GED or equivalent required. College education credits preferred.
0 -2 years experience in Workforce Management preferred.

Work Environment/Physical Requirements

Works in an office environment sitting at a desk, table or computer workstation for extended periods of time. May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 75-90 percent of the time spent on the job involves the use of a personal computer.

Physical Demands:

Competency

Decision Making (Intermediate)

Adaptive Learning (Proficient)

Drive and Initiative (Intermediate)

Quality Orientation (Proficient)

Dealing with Ambiguity (Intermediate)

Judgment (Intermediate)

Independence (Intermediate)

Apply Today

Automotive Technician - $5,000 Sign On Bonus

Phoenix, Arizona

Check out the benefits!

Sign On Bonus $5,000
Great Pay – $35K to $120K DOE
No Manufacturer Warranty or Recall work
State of the art equipment
Paid training with opportunities for growth
Tuition reimbursement for automotive education and ASE Certifications
Clean well equipped shops with consistent car count
Exceptional benefits within 30 days of hire, with employer contribution to medical/Dental/Vision premiums
401K Matching $1 to $1 up to 6% annually
15 Paid Days off (20 after 1 year) + 9 paid holidays, some Saturdays and no Sundays
A free AAA Membership and numerous employee discounts

Job Responsibilities:

Performs work that is indicated on Approved Repair Orders.
Performs only needed and or customer requested services on vehicles.
Performs all repairs according to MAP (Motorist Assurance Program), OEM (Original Equipment Manufacturers) or accepted industry standard procedures
Assures all repairs are for the benefit of the member/customer.
Test drives all vehicles when practical for any/all performance or drivability concerns before performing work
- Exception: when unsafe or vehicle not drivable
- Retest drives after repairs completed to verify that repair solved defined problems
Maintains clean and safe work environment; cleans spills and debris immediately to reduce hazards
Maintain company provided equipment and machinery
Follows company and industry safety rules and regulations
Reports all unsafe conditions to supervisor including but not limited to lifts, overhead doors, and equipment
Attends all required training, seeks additional training to maintain and increase effectiveness
Keeps up to date on industry trends and repair procedures.
Attends and successfully completes at least 24 hours of continuing auto repair training per year sponsored and/or provided by the club.
Maintains customer vehicles in regard to cleanliness and does not tune or otherwise adjust any controls within the vehicle.
Verifies as soon as practicable that parts ordered for the vehicle assigned to them are correct.
Performs digital inspection and documents to their full potential. Notates all pertinent information into the shop inspection or management system, attaches all photos or videos to illustrate repairs or needs to the inspection.
Assures all comeback related repairs are prioritized as directed by manager or lead.
Communicates effectively as necessary with manager, service advisors and other technicians to contribute to the overall performance of the location
Responsible for the safety and accuracy of all repairs made and or systems inspected to assure vehicle is as safe or more safe condition as was prior to work commencing
Performs other related duties as assigned.
Note: May require travel to different locations on an as needed basis

Knowledge/Skills/Abilities

Effective verbal and written communication skills in the language(s) required for the role, as justified for business necessity
Effective organization, interpersonal and negotiation skills
Ability to work scheduled hours as necessitated by business need
Math and computer skills with experience using software applications including word processing, browsers, and email
Member service focus
Ability to drive vehicles equipped with manual transmission
Knowledge of equipment/tool operation and diagnostic/repair procedures
Maintains 100% productivity as measured by dividing hours worked by labor hours flagged

Education & Experience/ Licenses & Certifications

· High School diploma or equivalent certification (GED)

· Valid driver license and acceptable driving record

· At least four years’ experience as an automobile technician

· ASE Master Tech with L1 certification Preferred

Work Environment/Physical Requirements

Ability to lift and or carry up to 50lbs
Standing, bending, kneeling, pushing, reaching, lifting, climbing ladders
Exposure to loud noises

Apply Today

General Service Automotive Technician

Chandler, Arizona

Why Work With Us!

Exceptional benefits within 30 days of hire, with employer contribution to Medical/Dental/Vision premiums
401K Matching $1 to $1 up to 6% annually
Opportunity for advancement
Tuition reimbursement for automotive education and ASE Certifications
15 Paid Days off (20 after 1 year) + 9 paid holidays, some Saturdays and no Sundays
Clean well equipped shops with consistent car count
Free AAA Membership and numerous employee discounts

Job Responsibilities:

Performs oil changes and lubrication service for member and nonmember vehicles.
Performs tire repairs and installation service for member and nonmember vehicles.
Performs other minor repairs as assigned by Lead Tech or Service Advisor, according to their abilities.
Assist upper level technicians as needed and for experience.
Test drives vehicles when practical for any/all performance or drivability concerns before performing work
- Exception: when unsafe or vehicle not drivable
- Retest drives after repairs completed to verify that repair solved defined problems
Maintains clean and safe work environment; cleans spills and debris immediately to reduce hazards
Maintain company provided equipment and machinery
Follows company and industry safety rules and regulations
Reports all unsafe conditions to supervisor including but not limited to lifts, overhead doors, and equipment
Attends all required training, seeks additional training to maintain and increase effectiveness
Keeps up to date on industry trends and repair procedures.
Attends and successfully completes at least 12 hours of continuing auto repair training per year sponsored and/or provided by the club.
Maintains customer vehicles in regard to cleanliness and does not tune or otherwise adjust any controls within the vehicle.
Verifies as soon as practicable that parts ordered for the vehicle assigned to them are correct.
Performs all repairs according to MAP (Motorist Assurance Program), OEM (Original Equipment Manufacturers) or accepted industry standard.
Performs digital inspection and documents to their full potential. Notates all pertinent information into the shop inspection or management system, attaches all photos or videos to illustrate repairs or needs to the inspection.
Assures all comeback related repairs are prioritized as directed by manager or lead.
Communicates effectively as necessary with manager, service advisors and other technicians to contribute to the overall performance of the location
Responsible for the safety and accuracy of all repairs made and or systems inspected to assure vehicle is as safe or more safe condition as was prior to work commencing
Performs other related duties as assigned.
Note: May require travel to different locations on an as needed basis

Knowledge/Skills/Abilities

Effective verbal and written communication skills in the language(s) required for the role, as justified for business necessity
Effective organization, interpersonal and negotiation skills
Ability to work scheduled hours as necessitated by business need
Math and computer skills with experience using software applications including word processing, spreadsheets, browsers, and email
Member service focus
Automotive/mechanical background
Ability to drive vehicles equipped with manual transmission
Knowledge of equipment/tool operation and diagnostic/repair procedures
Maintains 20% productivity measured by hours worked/hours flagged

Education & Experience/ Licenses & Certifications

High School diploma or equivalent certification (GED)
Valid driver license and acceptable driving record
Six months experience in general repair, lube services and or tire shop

Work Environment/Physical Requirements

Ability to lift and or carry up to 50lbs
Standing, bending, kneeling, pushing, reaching, lifting, climbing ladders
Exposure to loud noises

Apply Today

Fire Alarm Group Lead

Sacramento, California

Why work for us?

Job Stability - Career Growth
Great Benefits - Medical/Dental/Vision
Retirement - 401k matching up to 4%
Work/Life Balance - PTO 3 Weeks + 9 paid holidays

ESSENTIAL FUNCTIONS:

Perform diagnostic evaluation of system issues and perform troubleshooting and repairs. Systems will include security systems, fire alarm, access control, video, and automation
Perform inspections of fire alarm and life safety systems with representatives of fire department authorities having jurisdiction
Perform surveys and provide estimates for the creation of proposals for work to be performed
Inspect systems for proper operation and performance
Manage parts and inventory process to meet efficiency and accuracy objectives
Assist in the training and coaching of level 1, 2, and 3 technicians
Support the service advisors, key account coordinators, and customer support representatives in the performance of their jobs and service calls
Review of the customer satisfaction survey process to maintain retention. Assist the Field Service Supervisors in training and process development
Support the Virtual Assistance technicians to provide internal and external customer technical support and remote programming. These positions also provide support for the maintenance of the radio networks and third party platforms for remote management
Interface with the monitoring center manager, supervisors, and operators
Maintain relationships with customers, major accounts, and multi-location accounts to ensure satisfaction and retention
Interface with the sales department to address current service issues and plan support for future growth

KNOWLEDGE AND SKILLS:

Five or more years in a position installing or servicing any combination of security and/or life safety systems
Experience in the supervision of field technicians is required
Strong customer service communication and conflict resolution skills
The ability to use hand tools, electrical testing meters, laptop, and tablet are required
Advanced technical knowledge of security and life safety system design and operation is required
Strong written and verbal communication skills
Technical or manufacturer’s certification is a plus
Advanced networking and computer literacy is required

EDUCATION, KNOWLEDGE, SKILLS, COMPETENCIES, CERTIFICATIONS/LICENSES:

Associate’s degree (or equivalent business experience) is preferred
Must qualify for state alarm agent license
Technical certifications are required (NICET, CSA). Equipment manufacturer’s training and/or certifications are required

SUPERVISORY RESPONSIBILITIES
The position provides direct customer contact. Responsibilities include interface with and support for internal customers, including office and sales teams. The lead technician will work directly with customers to maintain relationships, perform conflict resolution, and achieve customer satisfaction for retention.

WORKING ENVIRONMENT/ MINIMUM PHYSICAL REQUIREMENTS
This position includes primarily field work. Physical requirements include standing, sitting, bending, lifting, and climbing. Lifting will include up to 40 pounds. Extensive use of a personal computer or tablet is required. Use of hand and power tools is required on occasion. The technician is required to perform on call duty on a rotating schedule.

#SAFE

Apply Today

Tow and Light Service Driver

Fairfield, California

Why Work For Us?

Great Pay- $20.63 hourly with the potential to make up to $1,300 per month with quality and productivity incentives!
Training – You’ll attend a thorough, comprehensive, training program
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Monthly bonus potential
Paid Time Off- Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Essential Functions

Driving and operating a service vehicle (i.e. flat tire changes, lock-out, fuel delivery services, etc.)
On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving
Leverages sales skills for offering products and services from AAA to member during service interaction
Utilizing on-board computer, radio communications, and mapping systems
Completion of daily paperwork (i.e. call-logs, battery invoices, cash receipts, etc.)

Knowledge/Skills/Abilities

Clear and proficient verbal and written communication even under pressure
Common knowledge of vehicle components and the common reasons for vehicle failure
Demonstrates problem solving and listening skills to evaluate member safety as well as the ability to discern safety issues and respond appropriately
Ability to drive a manual/automatic shift vehicle

Education & Experience/Licenses & Certification

Two (2) years of experience in a customer contact role
Education and training. I.E.: AAA Compliance Training, RPST,TSAAC, Lock-out, PSP, Battery Service Training
Vocational technical automotive training/certification or equivalent experience (preferred)
ASE (Automotive Service Excellence) certification(preferred)

Work Environment/Physical Requirements

#ERS

Apply Today

Tow and Light Service Driver

Richmond, California

Why Work For Us?

Great Pay- $21.85 hourly with the potential to make up to $1,300 per month with quality and productivity incentives!
Training – You’ll attend a thorough, comprehensive, training program
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Monthly bonus potential
Paid Time Off- Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Essential Functions

Driving and operating a service vehicle (i.e. flat tire changes, lock-out, fuel delivery services, etc.)
On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving
Leverages sales skills for offering products and services from AAA to member during service interaction
Utilizing on-board computer, radio communications, and mapping systems
Completion of daily paperwork (i.e. call-logs, battery invoices, cash receipts, etc.)

Knowledge/Skills/Abilities

Clear and proficient verbal and written communication even under pressure
Common knowledge of vehicle components and the common reasons for vehicle failure
Demonstrates problem solving and listening skills to evaluate member safety as well as the ability to discern safety issues and respond appropriately
Ability to drive a manual/automatic shift vehicle

Education & Experience/Licenses & Certification

Two (2) years of experience in a customer contact role
Education and training. I.E.: AAA Compliance Training, RPST,TSAAC, Lock-out, PSP, Battery Service Training
Vocational technical automotive training/certification or equivalent experience (preferred)
ASE (Automotive Service Excellence) certification(preferred)

Work Environment/Physical Requirements

#ERS

Apply Today

Tow and Light Service Drivers

Sparks, Nevada

Why Work For Us?

Great Pay- $17.85 hourly with the potential to make up to $1,300 per month with quality and productivity incentives!Training – You’ll attend a thorough, comprehensive, training program
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Paid Time Off- Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Essential Functions

Driving and operating a service vehicle (i.e. flat tire changes, lock-out, fuel delivery services, etc.)
On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving
Utilizing on-board computer, radio communications, and mapping systems
Completion of daily paperwork (i.e. call-logs, battery invoices, cash receipts, etc.)

Knowledge/Skills/Abilities

Strong customer service skills
Clear and proficient verbal and written communication even under pressure
Demonstrates problem solving and listening skills to evaluate member safety as well as the ability to discern safety issues and respond appropriately

Work Environment/Physical Requirements

#ERS

Apply Today

Tow Driver

Sparks, Nevada

Why Work For Us?

Great Pay- $17.85 hourly with the potential to make up to $1,300 per month with quality and productivity incentives!Training – You’ll attend a thorough, comprehensive, training program
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Paid Time Off- Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Essential Functions

Driving and operating a service vehicle (i.e. flat tire changes, lock-out, fuel delivery services, etc.)
On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving
Utilizing on-board computer, radio communications, and mapping systems
Completion of daily paperwork (i.e. call-logs, battery invoices, cash receipts, etc.)

Knowledge/Skills/Abilities

Strong customer service skills
Clear and proficient verbal and written communication even under pressure
Demonstrates problem solving and listening skills to evaluate member safety as well as the ability to discern safety issues and respond appropriately

Work Environment/Physical Requirements

#GAB

Apply Today

Customer Service Representative

Tempe, Arizona

The Smart Home Specialist is responsible for ensuring our Members receive an outstanding member experience. This position will support Member Experience, Scheduling or Monitoring.

RESPONSIBILITIES/JOB DUTIES

Member Experience/Monitoring/Scheduling:

Respond in a timely manner to requests from Members.
Responsible for researching and analyzing customer accounts to
provide proper resolution to Member concerns.
Maintain high call quality standards at all times to ensure we are
delivering legendary Member experiences.
Resolve Member escalations with professionalism
Update member information when necessary.

WHY WORK FOR US?

Excellent Pay - $16.00 per hour starting with two potential increases within first year!
Career Growth - We offer a leadership development program preparing you for a leadership role within 12 months.
Training – You’ll attend a thorough, comprehensive 2 week training program
Benefits – Medical, Dental, Vision, wellness program and more!
Retirement - 401k Matching up to 4%
Paid Time Off – Ten hours per month, nine holidays annually

Member Experience:

Take incoming calls from members on various issues from billing and account inquiries, basic technical equipment and software troubleshooting and product questions.

Monitoring:

Monitors incoming alarm and maintenance signals using established protocol.
Documents events as they take place with speed and accuracy in the alarm monitoring software.

Scheduling:

Assist members in scheduling installations and service while providing legendary customer service.
Performs other job duties, as assigned.

Knowledge/Skills/Abilities:

Strong written and verbal communication skills
Must have the ability to listen effectively and respond empathetically
Strong desire to help customers
Must have the ability to maintain composure when dealing with customer escalations and emergency alarm calls
Ability to critically think, creatively problem solve and confidently act
Must posses technical aptitude and be proficient with Windows applications; must be able to navigate through multiple programs and screens efficiently
Must have strong attention to detail skills
Ability to enter data into a database efficiently and accurately
Ability to multitask while providing outstanding customer experience
Must be able to work independently and as part of a team

Education & Experience / Licenses & Certification

Minimum 1 year of experience in frontline customer sales or service
Bilingual preferred (Spanish a plus)
High school diploma or equivalent

WORKING ENVIRONMENT/ MINIMUM PHYSICAL REQUIREMENTS

Works in an office environment sitting at a desk, table or computer workstation for extended periods of time. Approximately 80 percent of the time spent on the job involves the use of a computer and telephone.

Apply Today

Insurance Sales Agent

Sparks, Nevada

Why work for us?

Compensation – Generous base plus commission pay structure with the ability to earn commission on every policy
Licensing Assistance – AAA will reimburse a portion of the costs of licensure
No Overhead Costs – W-2 structure with dedication space in a AAA NCNU branch.
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay.
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

Summary:

Sales Agents serve our Members by selling Property & Casualty and Roadside Assistance insurance that meets the Member’s needs.

Essential Functions

Uses sales techniques and product knowledge to identify customer-specific needs to generate new sales, retain existing insured’s and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.
Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Associate’s manager.
Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.
Consistently provides all Members with a sales and service experience that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.
Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.
Responds to customer inquiries and requests relating to insurance products and membership.
Researches and resolves customer service issues. Often assists the insured in initiating the first notice of loss on claims.

Education & Experience/Licenses & Certifications

High school diploma or GED required. Bachelor's degree in a relevant field preferred.
2 to 4 years of sales experience preferred.
Currently possesses, or has the ability to acquire unrestricted state issued license(s) required to place property and casualty insurance within twenty-one (21) calendar days of start date. Depending on start date, active property and casualty license(s) may be required.

Work Environment/Physical Requirements

#IA

Apply Today

Sr. Customer Service Representative

Tempe, Arizona

The Senior Smart Home Specialist is responsible for our Member experience. The person will monitor life safety systems, handle general service, technical and billing inquiries, manage data information, initiate cancellation/retention activity, and act in a mentoring capacity as part of our career development program.

RESPONSIBILITIES/JOB DUTIES

Member Experience/Monitoring/Scheduling:

Work weekends and flexible with multiple shifts
Respond in a timely manner to requests from Members.
Responsible for researching and analyzing customer accounts to
provide proper resolution to Member concerns.
Maintain high call quality standards at all times to ensure we are
delivering legendary Member experiences.
Resolve Member escalations with professionalism
Update member information when necessary.

WHY WORK FOR US?

Excellent Pay - $18.00 per hour!
Career Growth - We offer a leadership development program preparing you for a leadership role within 12 months.
Training – You’ll attend a thorough, comprehensive 2 week training program
Benefits – Medical, Dental, Vision, wellness program and more!
Retirement - 401k Matching up to 4%
Paid Time Off – Ten hours per month, nine holidays annually

Member Experience:

Take incoming calls from members on various issues from billing and account inquiries, basic technical equipment and software troubleshooting and product questions.

Monitoring:

Monitors incoming alarm and maintenance signals using established protocol.
Documents events as they take place with speed and accuracy in the alarm monitoring software.

Scheduling:

Assist members in scheduling installations and service while providing legendary customer service.
Performs other job duties, as assigned.

Knowledge/Skills/Abilities:

Strong written and verbal communication skills
Must have the ability to listen effectively and respond empathetically
Strong desire to help customers
Must have the ability to maintain composure when dealing with customer escalations and emergency alarm calls
Ability to critically think, creatively problem solve and confidently act
Must posses technical aptitude and be proficient with Windows applications; must be able to navigate through multiple programs and screens efficiently
Must have strong attention to detail skills
Ability to enter data into a database efficiently and accurately
Ability to multitask while providing outstanding customer experience
Must be able to work independently and as part of a team

Education & Experience / Licenses & Certification

Minimum 1 year of experience in frontline customer sales or service
Bilingual preferred (Spanish a plus)
High school diploma or equivalent

WORKING ENVIRONMENT/ MINIMUM PHYSICAL REQUIREMENTS

#SAFE

Apply Today

General Service Technician

Elk Grove, California

Come Join Us At Our New Location in Elk Grove Opening July 2021!

Why Work With Us!

Exceptional benefits within 30 days of hire, with employer contribution to Medical/Dental/Vision premiums
401K Matching $1 to $1 up to 6% annually
Opportunity for advancement
Tuition reimbursement for automotive education and ASE Certifications
15 Paid Days off (20 after 1 year) + 9 paid holidays, some Saturdays and no Sundays
Clean well equipped shops with consistent car count
Free AAA Membership and numerous employee discounts

Job Responsibilities:

Performs oil changes and lubrication service for member and nonmember vehicles.
Performs tire repairs and installation service for member and nonmember vehicles.
Performs other minor repairs as assigned by Lead Tech or Service Advisor, according to their abilities.
Assist upper level technicians as needed and for experience.
Test drives vehicles when practical for any/all performance or drivability concerns before performing work
- Exception: when unsafe or vehicle not drivable
- Retest drives after repairs completed to verify that repair solved defined problems
Maintains clean and safe work environment; cleans spills and debris immediately to reduce hazards
Maintain company provided equipment and machinery
Follows company and industry safety rules and regulations
Reports all unsafe conditions to supervisor including but not limited to lifts, overhead doors, and equipment
Attends all required training, seeks additional training to maintain and increase effectiveness
Keeps up to date on industry trends and repair procedures.
Attends and successfully completes at least 12 hours of continuing auto repair training per year sponsored and/or provided by the club.
Maintains customer vehicles in regard to cleanliness and does not tune or otherwise adjust any controls within the vehicle.
Verifies as soon as practicable that parts ordered for the vehicle assigned to them are correct.
Performs all repairs according to MAP (Motorist Assurance Program), OEM (Original Equipment Manufacturers) or accepted industry standard.
Performs digital inspection and documents to their full potential. Notates all pertinent information into the shop inspection or management system, attaches all photos or videos to illustrate repairs or needs to the inspection.
Assures all comeback related repairs are prioritized as directed by manager or lead.
Communicates effectively as necessary with manager, service advisors and other technicians to contribute to the overall performance of the location
Responsible for the safety and accuracy of all repairs made and or systems inspected to assure vehicle is as safe or more safe condition as was prior to work commencing
Performs other related duties as assigned.
Note: May require travel to different locations on an as needed basis

Knowledge/Skills/Abilities

Effective verbal and written communication skills in the language(s) required for the role, as justified for business necessity
Effective organization, interpersonal and negotiation skills
Ability to work scheduled hours as necessitated by business need
Math and computer skills with experience using software applications including word processing, spreadsheets, browsers, and email
Member service focus
Automotive/mechanical background
Ability to drive vehicles equipped with manual transmission
Knowledge of equipment/tool operation and diagnostic/repair procedures
Maintains 20% productivity measured by hours worked/hours flagged

Education & Experience/ Licenses & Certifications

High School diploma or equivalent certification (GED)
Valid driver license and acceptable driving record
Six months experience in general repair, lube services and or tire shop

Work Environment/Physical Requirements

Ability to lift and or carry up to 50lbs
Standing, bending, kneeling, pushing, reaching, lifting, climbing ladders
Exposure to loud noises

Apply Today

Member Experience Associate

Auburn, California

Why Work For Us?

Great Pay – Paid training and competitive hourly base + incentives.
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay.
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

Summary:

Essential Functions

Performs routine sales, service and operational functions for AAA Members including; DMV, cashiering, auto travel, notary and insurance sales support, with expectations for maintaining required standards, policies and procedures.
Understands and actively promotes products and services to achieve individual goals in support of meeting organization goals and objectives.
Overcomes obstacles that create barriers to Team Member or branch efforts and identifies process improvement opportunities and proposes solutions.
Acts as an agent for change while promoting AAA’s guiding principles and core values.

Knowledge/Skills/Abilities

Demonstrates sales and service skills. Able to effectively interact, face-to-face, with new, prospective and existing Members.
Accuracy and comfort handling money, making change, balancing cash drawer.
Good computer skills, proficient in both reading and basic arithmetic.
Good written and verbal communication skills in person and over the phone.
Ability to multitask in response to requests, requirements and Member/Team Member expectations. Ability to accept feedback and correct course as necessary.

Education & Experience / Licenses & Certification

High school diploma or GED required.
Two years sales or customer service experience.
Experience working with sales and service standards and goals.
Current & valid Driver's License with clean history may be required.
Bonding and fingerprinting may be required.
P&C Licensing may be required.

Work Environment/Physical Requirements

Works in a variety of office environments where standing, walking or sitting at a desk, table or computer workstation may be required for extended periods of time.
May travel by car, plane or other form of transportation to attend business meetings or conferences.
May be required to work in one or more locations in a defined service area. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

#MEA

Apply Today

Member Experience Associate

Salt Lake City, Utah

Why Work For Us?

Great Pay – Paid training and competitive hourly base + incentives.
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay.
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

Summary:

Essential Functions

Performs routine sales, service and operational functions for AAA Members including; DMV, cashiering, auto travel, notary and insurance sales support, with expectations for maintaining required standards, policies and procedures.
Understands and actively promotes products and services to achieve individual goals in support of meeting organization goals and objectives.
Overcomes obstacles that create barriers to Team Member or branch efforts and identifies process improvement opportunities and proposes solutions.
Acts as an agent for change while promoting AAA’s guiding principles and core values.

Knowledge/Skills/Abilities

Demonstrates sales and service skills. Able to effectively interact, face-to-face, with new, prospective and existing Members.
Accuracy and comfort handling money, making change, balancing cash drawer.
Good computer skills, proficient in both reading and basic arithmetic.
Good written and verbal communication skills in person and over the phone.
Ability to multitask in response to requests, requirements and Member/Team Member expectations. Ability to accept feedback and correct course as necessary.

Education & Experience / Licenses & Certification

High school diploma or GED required.
Two years sales or customer service experience.
Experience working with sales and service standards and goals.
Current & valid Driver's License with clean history may be required.
Bonding and fingerprinting may be required.
P&C Licensing may be required.

Work Environment/Physical Requirements

Works in a variety of office environments where standing, walking or sitting at a desk, table or computer workstation may be required for extended periods of time.
May travel by car, plane or other form of transportation to attend business meetings or conferences.
May be required to work in one or more locations in a defined service area. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

#MEA

Apply Today

Digital Product Manager

Phoenix, Arizona

Why Work For Us

Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Summary

Our Digital Product Manager, supports other product managers with the operations and analysis of systems, applications or products. Monitors and maintains documentation of enhancements, issues and systems defects and reports on trends and opportunities for improvement. May have responsibility for products in multiple lines of business. Applies industry best practices and executes established product strategy to assigned work or projects.

Essential Functions

• Helps track and monitor system defects and issues.

• Monitors enhancements to existing systems, applications or products.

• Identifies customer needs, actively solicits input and meets commitments made to customers;

understands and manages customer expectations.

• Able to work with wide range of managers, leadership styles, teams, challenges while maintaining a positive attitude.

• Remains effective in varying environments, with different groups, assignments and responsibilities.

• Works well in an environment with frequent changes, shifting priorities and where assignments may not reach completion.

• Identifies which assignments are critical and adjusts priorities as appropriate.

• Understands the various markets that AAA services and competes in.

• Plans and organizes own work to achieve individual and team goals and deadlines.

• Performs and completes an appropriate number of tasks consistently, thoroughly, accurately and in a timely manner.

• Supports and coordinates systems or applications project, tracking key requirements or metrics to ensure that the final product or application meets the designated goals and objectives.

• Uses analytics to identify areas for improvement with online systems or applications.

• Manages some defects, participating throughout the defect fix process, including quality testing and answering questions from developers and engineers.

• Provides input to recommended changes to policies and guidelines.

• Investigates and documents business requirements for minor changes.

• Collaborates actively with the business and the team to resolve issues.

• Works independently and in group environments.

Knowledge/Skills/Abilities

• Directly related technical product management, customer relationship management or other product, systems or applications experience.

• Familiarity with and understanding of enterprise applications, systems or products.

• Knowledge and understanding of competitive analysis, functionality requirements definition, business requirements definition, basic marketing principles, return on investment analysis, etc.

Education & Experience/Licenses & Certification

Bachelor's degree in a related area or a combination of education and experience.
5+ years in a data-centric business-to-consumer role (e.g. Marketing Analytics, Product Analytics, Customer Data Analytics, Applied Data Science, etc.)
SCRUM certified and/or agile methodology experience
Expertise in SQL and proficiency in another data programming language (Python, R, etc.)

#VIC_RX

Apply Today

Repair Technician III

Roseville, California

Check out the benefits!

State of the art equipment
Paid training with opportunities for growth
Tuition reimbursement for automotive education and ASE Certifications
Clean well equipped shops with consistent car count
Exceptional benefits within 30 days of hire, with employer contribution to medical/Dental/Vision premiums
401K Matching $1 to $1 up to 6% annually
15 Paid Days off (20 after 1 year) + 9 paid holidays, some Saturdays and no Sundays
A free AAA Membership and numerous employee discounts

Job Responsibilities:

Performs work that is indicated on Approved Repair Orders.
Performs only needed and or customer requested services on vehicles.
Performs all repairs according to MAP (Motorist Assurance Program), OEM (Original Equipment Manufacturers) or accepted industry standard procedures
Assures all repairs are for the benefit of the member/customer.
Test drives all vehicles when practical for any/all performance or drivability concerns before performing work
- Exception: when unsafe or vehicle not drivable
- Retest drives after repairs completed to verify that repair solved defined problems
Maintains clean and safe work environment; cleans spills and debris immediately to reduce hazards
Maintain company provided equipment and machinery
Follows company and industry safety rules and regulations
Reports all unsafe conditions to supervisor including but not limited to lifts, overhead doors, and equipment
Attends all required training, seeks additional training to maintain and increase effectiveness
Keeps up to date on industry trends and repair procedures.
Attends and successfully completes at least 24 hours of continuing auto repair training per year sponsored and/or provided by the club.
Maintains customer vehicles in regard to cleanliness and does not tune or otherwise adjust any controls within the vehicle.
Verifies as soon as practicable that parts ordered for the vehicle assigned to them are correct.
Performs digital inspection and documents to their full potential. Notates all pertinent information into the shop inspection or management system, attaches all photos or videos to illustrate repairs or needs to the inspection.
Assures all comeback related repairs are prioritized as directed by manager or lead.
Communicates effectively as necessary with manager, service advisors and other technicians to contribute to the overall performance of the location
Responsible for the safety and accuracy of all repairs made and or systems inspected to assure vehicle is as safe or more safe condition as was prior to work commencing
Performs other related duties as assigned.
Note: May require travel to different locations on an as needed basis

Knowledge/Skills/Abilities

Effective verbal and written communication skills in the language(s) required for the role, as justified for business necessity
Effective organization, interpersonal and negotiation skills
Ability to work scheduled hours as necessitated by business need
Math and computer skills with experience using software applications including word processing, browsers, and email
Member service focus
Ability to drive vehicles equipped with manual transmission
Knowledge of equipment/tool operation and diagnostic/repair procedures
Maintains 120% productivity as measured by dividing hours worked by labor hours flagged

Education & Experience/ Licenses & Certifications

High School diploma or equivalent certification (GED)
Valid driver license and acceptable driving record
At least five years experience as an automobile technician
ASE Master certification and L1 as well as L2,L3 or both. Or equivalent OEM certifications and fulfills ASE requirements within one year of hire.
Smog Repair and Testing Certification preferred (CA only)

Work Environment/Physical Requirements

Ability to lift and or carry up to 50lbs
Standing, bending, kneeling, pushing, reaching, lifting, climbing ladders

Apply Today

Truck Tire Service Technician

Santa Rosa, California

Why Work With Us!

Exceptional benefits within 30 days of hire, with employer contribution to Medical/Dental/Vision premiums
401K Matching $1 to $1 up to 6% annually
Opportunity for advancement
15 Paid Days off (20 after 1 year) + 9 paid holidays

Clean well equipped shops with consistent car count
Free AAA Membership and numerous employee discounts

What you'll do:

Dismounting, mounting, balancing, and repairs of commercial medium truck tires
Operate all related equipment and tools as trained
Perform air check services for customers and commercial accounts as needed
Properly complete all field order paperwork for work performed in the shop or on site in the field
Maintain and clean and safe work environment at all times
Proper jacking/lifting of commercial equipment and vehicles for tire service purposes
Note: May require travel to different locations on an as needed basis
Dismounting, mounting, balancing, and repairs of farm and agricultural tires, implement tires, industrial tires, and multi piece wheels
Safely operate a service truck and perform service calls to customer account’s yards or on highway as needed
24hr emergency service call opportunities available

Knowledge/Skills/Abilities

Effective at operating independently as well as with a team as the job duties require
Effective verbal and written communication skills in the language(s) required for the role, as justified for business necessity
Ability to work scheduled hours as necessitated by business need
Math and computer skills with experience using software applications including word processing, spreadsheets, browsers, and email
Member service focus

Commercial Tire Service Background a plus
Knowledge of equipment/tool operation in commercial truck tire industry

Education & Experience/ Licenses & Certifications

High School diploma or equivalent certification (GED)
Valid driver license and acceptable driving record
4 to 6 years experience in commercial tire service
TIA Level 200 Certification in Commercial Tire Service

Work Environment/Physical Requirements

Ability to lift and or carry up to 50lbs
Standing, bending, kneeling, pushing, reaching, lifting, climbing ladders
Exposure to loud noises

Apply Today

Inside Sales Representative - Las Vegas (remote)

Las Vegas, Nevada

AAA acquired SAFE Security, the 11th largest smart home security company in the United States, in November 2018 with the vision to become the most trusted smart home security provider in America. With your help, we aspire to provide the same peace of mind at home as we have provided on the roads for the last 100 years.
We’re looking for a results-driven Sales Representative to actively seek out and engage customer prospects. You will be part of a team that has a MUST WIN attitude matched by an unparalleled support staff. We’re looking for hardworking, self-motivated, individuals with a professional presence. You will be working with a company and a team that is second to none and we are looking for the same!
This is a quota-carrying role, primarily responsible for driving new revenue.
While this is a fully remote position, each team adheres to a specific location strategy, which allows them to work more effectively together. Therefore, the candidate should reside in or near Las Vegas, NV.
Why work for us?
Compensation - salary plus uncapped commission
Benefits – Medical, Dental, Vision, and more!
401k Matching – $1 for $1 company match up to 4% of pay
Paid Time Off – Accrual of 3 weeks PTO and nine holidays annually
Career Growth – Move up your career, internal candidates receive top priority
Summary:
The Inside Sales Representative is responsible for inbound and outbound B2C leads, advancing the sales process, closing new and upgrading existing business and achieving opportunity-based sales quotas. The Inside Sales Representative will conduct research to best qualify leads and reach business targets through telephone and email
Job Duties:
Utilize a consistent contact attempt process via phone and e-mail to nurture, qualify and sell prospects generated by marketing campaigns and ‘cold-calling’ in a production focused environment
Prospect, educate and qualify leads to create sales-ready opportunities
Effectively communicate A3SH’s solutions and value propositions to prospects who may yet be unfamiliar with them leading to demand for A3SH’s ’s solutions
Manage your pipeline with precision, and consistently develop strategies to grow your business
Follow the established sales process and consistently using Salesforce.com to document prospect interactions – ensuring efficient lead management
Consistently monitor market trends and educate yourself on industry best practices to offer valuable perspective to your clients
Requirements:
Ability to qualify opportunities involving multiple key decision makers
Ability to build and maintain lasting relationships with customers
Exceptional verbal communication and presentation skills
Understanding and experience in professional selling processes
Genuine passion for the sales discipline and for helping clients succeed
Ability and desire to thrive in a fast moving, ever-evolving environment
Ability to perform basic calculations and mathematical figures
Bilingual- Spanish preferred
Educations & Experience/Licenses & Certifications:
BA a plus but not required
Minimum of two years' direct work experience in inside or outside sales capacity
Demonstrated success in qualifying opportunities involving multiple decision makers
Demonstrated ability to convert prospects and close deals and achieve sales quotas
Experience with customer relationship management software
Overtime as required; Saturday and Sunday hours on a rotation basis is required
#SAFE

Apply Today

Member Experience Associate

Sacramento, California

Why Work For Us?

Great Pay – Paid training and competitive hourly base + incentives.
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay.
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

Summary:

Essential Functions

Performs routine sales, service and operational functions for AAA Members including; DMV, cashiering, auto travel, notary and insurance sales support, with expectations for maintaining required standards, policies and procedures.
Understands and actively promotes products and services to achieve individual goals in support of meeting organization goals and objectives.
Overcomes obstacles that create barriers to Team Member or branch efforts and identifies process improvement opportunities and proposes solutions.
Acts as an agent for change while promoting AAA’s guiding principles and core values.

Knowledge/Skills/Abilities

Demonstrates sales and service skills. Able to effectively interact, face-to-face, with new, prospective and existing Members.
Accuracy and comfort handling money, making change, balancing cash drawer.
Good computer skills, proficient in both reading and basic arithmetic.
Good written and verbal communication skills in person and over the phone.
Ability to multitask in response to requests, requirements and Member/Team Member expectations. Ability to accept feedback and correct course as necessary.

Education & Experience / Licenses & Certification

High school diploma or GED required.
Two years sales or customer service experience.
Experience working with sales and service standards and goals.
Current & valid Driver's License with clean history may be required.
Bonding and fingerprinting may be required.
P&C License preferred.

Work Environment/Physical Requirements

Works in a variety of office environments where standing, walking or sitting at a desk, table or computer workstation may be required for extended periods of time.
May travel by car, plane or other form of transportation to attend business meetings or conferences.
May be required to work in one or more locations in a defined service area. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

#MEA

Apply Today

Member Experience Associate

Manteca, California

Why work for us?

Competitive Pay - Hourly base plus incentives
Benefits – Access to Medical, Dental, and Vision program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Paid Time Off – Accrual of 17 PTO days your first year, nine paid holidays annually, and 24 hours earmarked for volunteer activities

Essential Functions:

Exhibits AAA guiding principles and core values
Performs routine sales, service and operational functions for AAA Members including; DMV, cashiering, auto travel, notary and insurance sales support, with expectations for maintaining required standards, policies and procedures
Understands and actively promotes products and services to achieve individual goals in support of meeting organization goals and objectives
Overcomes obstacles that create barriers to Team Member or branch efforts
Identifies process improvement opportunities and proposes solutions
Acts as an agent for change while promoting AAA’s guiding principles and core values

Knowledge/Skills/Abilities:

Demonstrates sales and service skills. Able to effectively interact, face-to-face, with new, prospective and existing Members.
Accuracy and comfort handling money, making change, balancing cash drawer.
Good computer skills, proficient in both reading and basic arithmetic.
Good written and verbal communication skills in person and over the phone.
Ability to multitask in response to requests, requirements and Member/Team Member expectations. Ability to accept feedback and correct course as necessary.
Bilingual (Spanish) preferred

Experience & Licenses/Certifications:

High School Diploma or GED required
Two years of sales or customer service experience required
Experience working with sales and service standards and goals
Current & valid Driver's License with clean history may be required
Bonding and fingerprinting may be required
P&C License preferred

Work Environment/Physical Requirements:

#MEA

Apply Today

Branch Team Leader

Anchorage, Alaska

Why Work For Us?

Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay.
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan.
Paid Time Off- Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

Summary:

Essential Functions

Supports Team Member goal setting, Team performance feedback, training, evaluation and performance documentation.
Drives for results through direct sales and supervision of assigned branch to achieve assigned goals.
Supports building a performance organization with heart through efficient performance management, setting clear performance and career development expectations, and acting on tough performance issues early with managerial courage.
Pulls and distributes sales reports for tracking and performance measurement.
Assumes responsibility of the branch in absence of manager.
Ensures compliance with AAA policies, procedures, standards and regulations.
Coordinates scheduling of facility requests within assigned budgets for the branch, including but not limited to: security, office supply, and building maintenance.

Knowledge/Skills/Abilities

Highly developed leadership skills, quantitative and analytical skills with a proven ability to make data-driven decisions.
Ability to work cross-functionally across many business units and functions.
Broad knowledge of Property & Casualty insurance, membership sales and service, and branch operations including industry trends, key drivers of business revenue.
Outstanding sales and Member service skills and the ability to transfer these skills to others.
Strong computer skills, including proficiency with the Google Apps Suite (Sheets, Docs, Drive, Slides).

Education & Experience / Licenses & Certification

High School Diploma or GED required.
Bachelor Degree in related field preferred.
Valid Driver's License.
P&C License Preferred.
2-3 yrs. supervisory experience in travel, retail sales, insurance or service industry.
Demonstrated experience exceeding individual goals while driving others to exceed goals.

Work Environment/Physical Requirements

Works in an office environment sitting at a desk, table or computer workstation for extended periods of time.
May travel by car, plane or other form of transportation to attend business meetings or conferences.
Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

#IA

Apply Today

Tow and Light Service Driver

Las Vegas, Nevada

Why Work For Us?

Great Hourly- $17.85 hourly with the potential to make up to $1,300 per month with quality and productivity incentives!
Training – You’ll attend a thorough, comprehensive, training program
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Paid Time Off- Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Essential Functions

Driving and operating a service vehicle (i.e. flat tire changes, lock-out, fuel delivery services, etc.)
On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving
Leverages sales skills for offering products and services from AAA to member during service interaction
Utilizing on-board computer, radio communications, and mapping systems
Completion of daily paperwork (i.e. call-logs, battery invoices, cash receipts, etc.)

Knowledge/Skills/Abilities

Clear and proficient verbal and written communication even under pressure
Common knowledge of vehicle components and the common reasons for vehicle failure
Demonstrates problem solving and listening skills to evaluate member safety as well as the ability to discern safety issues and respond appropriately
Ability to drive a manual/automatic shift vehicle

Education & Experience/Licenses & Certification

Two (2) years of experience in a customer contact role
Education and training. I.E.: AAA Compliance Training, RPST,TSAAC, Lock-out, PSP, Battery Service Training
Vocational technical automotive training/certification or equivalent experience (preferred)
ASE (Automotive Service Excellence) certification(preferred)

Work Environment/Physical Requirements

#ERS

Apply Today

Auto Glass Sales & Customer Service Representative

Scottsdale, Arizona

Lead Developer - Fullstack - Node Js, React, Go - Remote - Must Live in Arizona or Utah

Clearfield, Utah

Why Work For Us

Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Work from home opportunity - Candidates must be located in Utah or Arizona

Summary:

Essential Functions

Define technical approach and assign to team for development. Documents solutions with concise and clear explanations
Leads efforts to improve site availability and performance. Implements new digital technologies, upgrades and enhancements
Provides technical direction to web development team to ensure projects align with technical strategy
Collaborate and scope requested new digital features, and analyzes user needs to determine technical requirements.
Writes consistent, clean and maintainable code. Evaluate code to ensure that it is valid, is properly structured, meets industry standards, and is compatible with various browsers, devices, or operating systems.
Stays current on latest trends in web technologies and application design
Formalizes a system for new developer onboarding and ongoing training regiments
Work with front-end and back end developers and designer to provide guidance on best practices

Knowledge/Skills/Abilities

Deep Drupal expertise and prior experience building, leading and architecting Drupal applications

-OR-

Expert knowledge of all parts of the web stack – HTML/Javascript/CSS, web servers, app servers, caching, database development, tool development with a specific emphasis on web development and presentation layer technologies
Deep experience architecting web solutions

-OR-

Experience writing technical design docs and driving them through development
Demonstrated strong technical leadership
Ability to guide technical discussions with both technical and non-technical audiences
Ability to perform complex Drupal development tasks including custom module development using the Drupal API system and hooks from major Drupal core systems

Education & Experience/Licenses & Certification

Bachelor's degree in related area or an equivalent combination of education and experience.
10+ years Minimum experience architecting web solutions
5+ years training and mentoring a team of developers, preferably in an agile environment

Work Environment/Physical Requirements

**Please note that you will be asked to complete a candidate assessment following your application, via email. Your application will not be considered until the

assessment has been completed.**

#CATH_RX

Apply Today

Automotive Technician - $5,000 Sign on Bonus

Peoria, Arizona

Check out the benefits!

No Manufacturer Warranty or Recall work
State of the art equipment
Paid training with opportunities for growth
Tuition reimbursement for automotive education and ASE Certifications
Clean well equipped shops with consistent car count
Exceptional benefits within 30 days of hire, with employer contribution to medical/Dental/Vision premiums
401K Matching $1 to $1 up to 6% annually
15 Paid Days off (20 after 1 year) + 9 paid holidays for a great work/life balance, some Saturdays and no Sundays
A free AAA Membership and numerous employee discounts

What You'll Do.

Successfully complete automotive service and repair work qualified to perform. Perform work according to safety guidelines. Complete vehicle inspection form and vehicle diagnostic form and submit to service advisor. Complete documentation of repair work completed.
Advises service advisor of change in a vehicles status. Inspect vehicles for additional needed repairs or maintenance and recommend them to the service advisors for sale to customers.
Responsible to maintain a safe and clean work area. Participate in ongoing training as assigned by management. Study technical bulletins, industry magazines, and technical websites.

What You've Done.

3-5 years automotive repair experience
2+ ASE Certifications required or equivalent experience.
Valid Arizona driver’s license and current 39 month driving record.
Candidates will be considered if certifications have expired within the last 2 years.
Candidate will be required to re-certify in at least 2 areas at the next testing cycle as a condition of employment.

PHYSICAL DEMANDS:

Required by the Americans with Disabilities Act (ADA).

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk and hear, required to sit, occasionally required to stand and walk; use and to finger, handle, or feel; and reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, peripheral vision and the ability to focus. Identify specific hazards as necessary (use of chemicals, equipment, driving).

May be exposed to chemicals, pneumatic air, electrical, lifting, tripping and/or falling, drives member and/or company vehicle.

Apply Today

Member Experience Associate

Vacaville, California

Why Work For Us?

Great Pay – Paid training and competitive hourly base + incentives.
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay.
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

Summary:

Essential Functions

Performs routine sales, service and operational functions for AAA Members including; DMV, cashiering, auto travel, notary and insurance sales support, with expectations for maintaining required standards, policies and procedures.
Understands and actively promotes products and services to achieve individual goals in support of meeting organization goals and objectives.
Overcomes obstacles that create barriers to Team Member or branch efforts and identifies process improvement opportunities and proposes solutions.
Acts as an agent for change while promoting AAA’s guiding principles and core values.

Knowledge/Skills/Abilities

Demonstrates sales and service skills. Able to effectively interact, face-to-face, with new, prospective and existing Members.
Accuracy and comfort handling money, making change, balancing cash drawer.
Good computer skills, proficient in both reading and basic arithmetic.
Good written and verbal communication skills in person and over the phone.
Ability to multitask in response to requests, requirements and Member/Team Member expectations. Ability to accept feedback and correct course as necessary.

Education & Experience / Licenses & Certification

High school diploma or GED required.
Two years sales and customer service experience.
Experience working with sales and service standards and goals. Outside sales experience preferred.
Current & valid Driver's License with clean history may be required.
Bonding and fingerprinting may be required.
P&C Licensing may be required.

Work Environment/Physical Requirements

Works in a variety of office environments where standing, walking or sitting at a desk, table or computer workstation may be required for extended periods of time.
May travel by car, plane or other form of transportation to attend business meetings or conferences.
May be required to work in one or more locations in a defined service area. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

#MEA

Apply Today

Automotive Technician

Folsom, California

Check out the benefits!

No Manufacturer Warranty or Recall work
State of the art equipment
Paid training with opportunities for growth
Tuition reimbursement for automotive education and ASE Certifications
Clean well equipped shops with consistent car count
Exceptional benefits within 30 days of hire, with employer contribution to medical/Dental/Vision premiums
401K Matching $1 to $1 up to 6% annually
15 Paid Days off (20 after 1 year) + 9 paid holidays for a great work/life balance, some Saturdays and no Sundays
A free AAA Membership and numerous employee discounts

Job Responsibilities:

Performs work that is indicated on Approved Repair Orders.
Performs only needed and or customer requested services on vehicles.
Performs all repairs according to MAP (Motorist Assurance Program), OEM (Original Equipment Manufacturers) or accepted industry standard procedures
Assures all repairs are for the benefit of the member/customer.
Test drives all vehicles when practical for any/all performance or drivability concerns before performing work
- Exception: when unsafe or vehicle not drivable
- Retest drives after repairs completed to verify that repair solved defined problems
Maintains clean and safe work environment; cleans spills and debris immediately to reduce hazards
Maintain company provided equipment and machinery
Follows company and industry safety rules and regulations
Reports all unsafe conditions to supervisor including but not limited to lifts, overhead doors, and equipment
Attends all required training, seeks additional training to maintain and increase effectiveness
Keeps up to date on industry trends and repair procedures.
Attends and successfully completes at least 24 hours of continuing auto repair training per year sponsored and/or provided by the club.
Maintains customer vehicles in regard to cleanliness and does not tune or otherwise adjust any controls within the vehicle.
Verifies as soon as practicable that parts ordered for the vehicle assigned to them are correct.
Performs digital inspection and documents to their full potential. Notates all pertinent information into the shop inspection or management system, attaches all photos or videos to illustrate repairs or needs to the inspection.
Assures all comeback related repairs are prioritized as directed by manager or lead.
Communicates effectively as necessary with manager, service advisors and other technicians to contribute to the overall performance of the location
Responsible for the safety and accuracy of all repairs made and or systems inspected to assure vehicle is as safe or more safe condition as was prior to work commencing
Performs other related duties as assigned.
Note: May require travel to different locations on an as needed basis

Knowledge/Skills/Abilities

Effective verbal and written communication skills in the language(s) required for the role, as justified for business necessity
Effective organization, interpersonal and negotiation skills
Ability to work scheduled hours as necessitated by business need
Math and computer skills with experience using software applications including word processing, browsers, and email
Member service focus
Ability to drive vehicles equipped with manual transmission
Knowledge of equipment/tool operation and diagnostic/repair procedures
Maintains 100% productivity as measured by dividing hours worked by labor hours flagged

Education & Experience/ Licenses & Certifications

High School diploma or equivalent certification (GED)
Valid driver license and acceptable driving record
At least four years experience as an automobile technician
ASE Master Tech with L1 certification level or equivalent OEM certifications and fulfills ASE requirement within one year of hire. .
Smog Repair and Testing Certification preferred (CA only)

Work Environment/Physical Requirements

Ability to lift and or carry up to 50lbs
Standing, bending, kneeling, pushing, reaching, lifting, climbing ladders
Exposure to loud noises

Apply Today

Home Repair Technician - Sacramento, CA

Sacramento, California

Summary

Essential Functions

Complete work orders as assigned
You will manage your time at a given job site and be given a schedule to work towards completing based on member demand
Complete, provide, and educate our members on our Home Health Preventative Maintenance Reports that drive future work to our team and help our members understand their homes better
You will be asked infrequently to Quality Check/Assess (QC or QA) the work of contractors that complete work that you specialize in and notify your leadership team should rework be needed
You will provide pricing recommendations on permitted work orders that may require the use of outside contractor support or to build out a pricing structure
You will learn and grow your skill base in your specific trade specialty, as well as, learn the basics of other trade areas to build out your core skills to complete work across the trades
You will also learn and apply necessary steps that are needed to complete larger jobs (remodels, renovations, large installations, etc.) and support team members in completing these tasks
Understand and enforce OSHA standard safety and cleanliness
Basic understanding of the financial impacts of labor and materials on a job

Knowledge/Skills/Abilities

Strong oral and written communication
Understand the requirements of collecting information via photos and measurements
Understanding of skills which include:
Electrical (GFCI installation)
Appliance trouble shooting and basic repair
Basic understanding of plumbing and repair
Ability to replace toilets
Ability to replace ceiling fans, lights, etc. (basic electric work)
Ability to caulk properly
Landscaping
Intermediate knowledge of your specific trade skill and the ability to complete basic jobs within that skillset
Understand and enforce job site safety and cleanliness
Advanced understanding and safety related to the use of power tools
Collaborative and team oriented individual

Education & Experience/Licenses & Certification

2-4 years of experience in a specialized trade
Valid Driver’s license
Required understanding of other trade skill areas, at minimum a basic understanding of electrical, plumbing & carpentry
Ability to learn and use a scheduling software
Ability to learn and use an online ordering system
2-4 verifiable years within classified trade

Work Environment/Physical Requirements

Lifting and carrying various parts, weighing up to 30-50 pounds, several times a day
Bending, kneeling, reaching and stooping as required for service calls

Apply Today

Member Experience Associate

Elk Grove, California

Why Work For Us?

Great Pay – Paid training and competitive hourly base + incentives.
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay.
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

Summary:

Essential Functions

Performs routine sales, service and operational functions for AAA Members including; DMV, cashiering, auto travel, notary and insurance sales support, with expectations for maintaining required standards, policies and procedures.
Understands and actively promotes products and services to achieve individual goals in support of meeting organization goals and objectives.
Overcomes obstacles that create barriers to Team Member or branch efforts and identifies process improvement opportunities and proposes solutions.
Acts as an agent for change while promoting AAA’s guiding principles and core values.

Knowledge/Skills/Abilities

Demonstrates sales and service skills. Able to effectively interact, face-to-face, with new, prospective and existing Members.
Accuracy and comfort handling money, making change, balancing cash drawer.
Good computer skills, proficient in both reading and basic arithmetic.
Good written and verbal communication skills in person and over the phone.
Ability to multitask in response to requests, requirements and Member/Team Member expectations. Ability to accept feedback and correct course as necessary.

Education & Experience / Licenses & Certification

High school diploma or GED required.
Two years sales or customer service experience.
Experience working with sales and service standards and goals.
Current & valid Driver's License with clean history may be required.
Bonding and fingerprinting may be required.
P&C Licensing may be required.

Work Environment/Physical Requirements

Works in a variety of office environments where standing, walking or sitting at a desk, table or computer workstation may be required for extended periods of time.
May travel by car, plane or other form of transportation to attend business meetings or conferences.
May be required to work in one or more locations in a defined service area. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

#MEA

Apply Today

AAA Tow Driver

Tucson, Arizona

At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Why work for us?

Great Pay – $16.15/hour
Bonus- Generous Monthly Incentive bonus
Training – You’ll attend a thorough, comprehensive, training program
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Paid Time Off – Ten hours per month, ten holidays annually, and 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members
Advance opportunities and more!

What our Roadside Service Technicians do:

Driving and operating a service vehicle (i.e. loading/towing vehicles, flat tire changes, lock-out, fuel delivery services, etc.)
On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving
Utilizing on-board computer, radio communications, and mapping systems
Completion of daily paperwork (i.e. call-logs, battery invoices, cash receipts, etc.)
Inspecting and submitting maintenance reports of company vehicles for safe and efficient operation
Education and training. I.E.: AAA Compliance Training, RPST,TSAAC, Lock-out, PSP, Battery Service Training

Education & Experience/Licenses & Certification

Must be at least 21 years of age to operate AAA vehicles
Must have open shift availability
Ability to drive a manual/automatic shift vehicle
Customer service skills and the ability to interact with a wide-range of people
Basic math skills
Basic automotive/mechanic knowledge and experience operating a motor vehicle with a valid driver’s license
Basic computer knowledge

Work Environment/Physical Requirements:

**Please note that you will be asked to complete a candidate assessment following your application, via email. Your application will not be considered until the assessment has been completed.**

Apply Today

Life Insurance Agent

Ogden, Utah

Essential Functions

Maximizes life insurance market penetration with current members and property/casualty insureds and stays vigilant for new sales opportunities. Maintains high quality production and persistency standards to assure profitable growth. Identifies and develops sales opportunities within the community. Follows company approved sales process in the completion of required financial, activity and sales reporting.
Provides life sales support and training on lead development and identification for the frontline employees, Insurance Sales Agents (P/C) and other staff who come in contact with members/ insureds. Establishes and maintains strong working relationships with front line employees, Sales Agents and the branch management team. Notifies Agents in a timely manner of result with referred lead. Provides leads from life insureds and other calls to Sales Agents for other products/services, i.e., membership, auto/homeowners and travel insurance.
Stays well-informed of changes and developments in policy and/or external practices. Attends meetings to obtain information, provide input, keep lines of communication open, stay updated and offer sales ideas when appropriate. Keeps current in industry; maintains continuing education for licensure.
Develops annual business plan with input and involvement from the Life Sales Manager to meet goals and determine responsibilities, including new business life sales, quality standards, as well as building outstanding customer relationships. Reviews plan objectives and reassesses strategies to align performance relative to annual sales goals.
Ensures compliance with NCNU and AAA Life and regulations, as well as external regulations

Knowledge/Skills/Abilities

Strong interpersonal, presentation and communication skills needed to interact with staff, members and insureds effectively
Ability to cultivate relationships with peers and staff; educates staff to make referrals to Life Insurance
Agents
Computer skills in basic software applications, and navigating business applications specific to life insurance
Demonstrated skills in selling life insurance and annuities; Skills to develop, track and effectively follow up on leads (preferred)
Strong knowledge in sales techniques, life product line illustrations, features and benefits (preferred)
Demonstrated skills in prospecting and lead generation abilities (preferred)
Bilingual communication skills (preferred)

Education & Experience/Licenses & Certification

High School Diploma or GED
Valid Automobile Operator's License
Active State Resident Life Insurance License
Bachelor's degree in related area or an equivalent combination of education and experience
(preferred)
1+ years experience in Life Insurance and/or Annuity Sales (preferred)
CLU, ChFC and/or LUTCF Designations (preferred)

Work Environment/Physical Requirements

#LIFE

Apply Today

Security Officer

Tempe, Arizona

AAA Smart Home is looking for Security Officers in Scottsdale/North Scottsdale, Tempe, Carefree and Paradise valley areas to join our team! We have multiple shift positions open with opportunities for overtime!

WHY WORK FOR US?

Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching
Paid Time Off – Ten hours per month, nine holidays annually
Collaborative Environment – AAA Smart Home will value your contribution to providing exceptional service to our members

ESSENTIAL FUNCTIONS:

Security Officer will be responsible for overseeing the safe and secure operation of the entrance to a gated community including:

KNOWLEDGE AND SKILLS:

Provide vehicle access control services in a professional and proficient manner at all times to the residents of the manned gated communities
Provide a visual security presence (unarmed)
Monitor and authorize entrance and departure of residents and guests
Report daily activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences
Sort and distribute mail to incoming resident
Other tasks and duties as assigned
If required by the Officer-In-Charge, assist with the preparation of the weekly payroll summary and timecards for delivery to the Main Office on schedule
Proper completion to include content, numbering and logging of Incidents Reports
Proper use of all other forms associated with access control and/or gatehouse operations
Prepare and submit to the Officer-In-Charge necessary information/data for the preparation of the monthly “Gate Activity Report”
Assist in monitoring and maintaining gate supplies

EDUCATION, CERTIFICATIONS/LICENSES

Must be at least 18 years old Must obtain and maintain an Arizona Security Card Certification (Guard Card)
Ability to communicate clearly and effectively in English (both written and oral)
Must have a phone (home or cell)
Must have a friendly demeanor and great customer service skills
Must possess a valid AZ driver's license with a clean driving record of 3+ years
Be a high school graduate or have a GED
Possess effective customer service skills
Have a neat and professional appearance
Have reliable transportation
Must be able to pass a full criminal and background check, and drug test

#SAFE

Apply Today

Member Experience Associate

San Jose, California

A career with AAA Northern California, Nevada, Utah, Arizona, and Mountain West is unique, just like you.

Essential Functions

Exhibits AAA guiding principles and core values

Performs routine sales, service and operational functions for AAA Members including; DMV, cashiering, auto travel, notary and insurance sales support, with expectations for maintaining required standards, policies and procedures
Understands and actively promotes products and services to achieve individual goals in support of meeting organization goals and objectives
Overcomes obstacles that create barriers to Team Member or branch efforts
Identifies process improvement opportunities and proposes solutions
Acts as an agent for change while promoting AAA’s guiding principles and core values

Knowledge/Skills/Abilities

Demonstrates sales and service skills. Able to effectively interact, face-to-face, with new, prospective and existing Members.

Accuracy and comfort handling money, making change, balancing cash drawer.
Good computer skills, proficient in both reading and basic arithmetic.
Good written and verbal communication skills in person and over the phone.
Ability to multitask in response to requests, requirements and Member/Team Member expectations. Ability to accept feedback and correct course as necessary.

Education & Experience / Licenses & Certification

High school diploma or GED required
Two years sales or customer service experience
Experience working with sales and service standards and goals
Current & valid Driver's License with clean history may be required
Bonding and fingerprinting may be required
P&C Licensing may also be required
Bilingual Professional preferred - Spanish, Vietnamese or Chinese (Mandarin or Cantonese)

Work Environment/Physical Requirements

Works in a variety of office environments where standing, walking or sitting at a desk, table or computer workstation may

Apply Today

Member Experience Associate

Roseville, California

Why Work For Us?

Great Pay – Paid training and competitive hourly base + incentives.
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay.
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

Summary:

Essential Functions

Performs routine sales, service and operational functions for AAA Members including; DMV, cashiering, auto travel, notary and insurance sales support, with expectations for maintaining required standards, policies and procedures.
Understands and actively promotes products and services to achieve individual goals in support of meeting organization goals and objectives.
Overcomes obstacles that create barriers to Team Member or branch efforts and identifies process improvement opportunities and proposes solutions.
Acts as an agent for change while promoting AAA’s guiding principles and core values.

Knowledge/Skills/Abilities

Demonstrates sales and service skills. Able to effectively interact, face-to-face, with new, prospective and existing Members.
Accuracy and comfort handling money, making change, balancing cash drawer.
Good computer skills, proficient in both reading and basic arithmetic.
Good written and verbal communication skills in person and over the phone.
Ability to multitask in response to requests, requirements and Member/Team Member expectations. Ability to accept feedback and correct course as necessary.

Education & Experience / Licenses & Certification

High school diploma or GED required.
Two years sales or customer service experience.
Experience working with sales and service standards and goals.
Current & valid Driver's License with clean history may be required.
Bonding and fingerprinting may be required.
P&C Licensing may be required.

Work Environment/Physical Requirements

Works in a variety of office environments where standing, walking or sitting at a desk, table or computer workstation may be required for extended periods of time.
May travel by car, plane or other form of transportation to attend business meetings or conferences.
May be required to work in one or more locations in a defined service area. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

#MEA

Apply Today

Bilingual Call Receiver, Work At Home (MUST LIVE IN ARIZONA)

Tucson, Arizona

Being a Call Receive Hero is rewarding and meaningful but takes great willpower, hard work, and emotional strength.

Essential Functions:

Enjoy a fast paced environment; handling 75 - 100 calls per shift
Be skilled at using multiple applications simultaneously and navigation tools like Google maps
Deliver extraordinary customer service to our Members by using sound judgment to make decisions that adhere to policy and procedures
Demonstrate empathy, problem solving, and listening skills to assess Member safety and be able to provide clear and proficient verbal and written communication
Be reliable to work a schedule that may include weekends/holidays and adhere to your assigned work schedule
Enjoy working from home and have a dedicated work space free of distractions/noise that includes a desk, chair, etc, along with the ability to hardwire your internet connection

What We Offer:

Great Pay - Earn $17.50/hour.
Fluency in Spanish is a plus and you may be eligible to earn up to an additional $80/month.
Work from Home - We provide you with a computer, monitor, headset, and Members to rescue.
Schedule - We are open 24/7 (including weekends and holidays) and offer several schedule options including overnight.
Paid Time Off - Accrue 5.2 hours of Paid Time Off every pay period during your first 12 months - that’s 17 days in your first year!
Volunteer Time - We know Heroes like to give back to their communities; we grant 24 hours of Paid Volunteer Time every year!
Training - You will receive virtual paid training that will set you up for success.
Benefits - For eligible Team Members, Medical, Dental, Vision, Life Insurance, Tuition Reimbursement, Employee Assistance Program and more!
401K - Dollar for dollar company match up to 6% of employee contributions.
Annual Incentive Plan – Eligibility to participate in our AAA annual bonus plan.

Work Environment/Physical Requirements:

**Please note that you will be asked to complete a candidate assessment following your application, via email. Your application will not be considered until the assessment has been completed.**

#KEL_RX

Apply Today

Call Receiver, Work at Home (MUST LIVE IN ARIZONA)

Tucson, Arizona

Being a Call Receive Hero is rewarding and meaningful but takes great willpower, hard work, and emotional strength.

Essential Functions:

Enjoy a fast paced environment; handling 75 - 100 calls per shift
Be skilled at using multiple applications simultaneously and navigation tools like Google maps
Deliver extraordinary customer service to our Members by using sound judgment to make decisions that adhere to policy and procedures
Demonstrate empathy, problem solving, and listening skills to assess Member safety and be able to provide clear and proficient verbal and written communication
Be reliable to work a schedule that may include weekends/holidays and adhere to your assigned work schedule
Enjoy working from home and have a dedicated work space free of distractions/noise that includes a desk, chair, etc, along with the ability to hardwire your internet connection

What We Offer:

Great Pay - Earn $17.50/hour.
Fluency in Spanish is a plus and you may be eligible to earn up to an additional $80/month.
Work from Home - We provide you with a computer, monitor, headset, and Members to rescue.
Schedule - We are open 24/7 (including weekends and holidays) and offer several schedule options including overnight.
Paid Time Off - Accrue 5.2 hours of Paid Time Off every pay period during your first 12 months - that’s 17 days in your first year!
Volunteer Time - We know Heroes like to give back to their communities; we grant 24 hours of Paid Volunteer Time every year!
Training - You will receive virtual paid training that will set you up for success.
Benefits - For eligible Team Members, Medical, Dental, Vision, Life Insurance, Tuition Reimbursement, Employee Assistance Program and more!
401K - Dollar for dollar company match up to 6% of employee contributions.
Annual Incentive Plan – Eligibility to participate in our AAA annual bonus plan.

Work Environment/Physical Requirements:

Works in an office environment sitting at a desk, table or computer workstation for extended periods of time. May travel by car, plane, or other form of transportation to attend business meetings or conferences. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

#ERS

Apply Today

Call Receiver, Work at Home (MUST LIVE IN UTAH)

Clearfield, Utah

Being a Call Receive Hero is rewarding and meaningful but takes great willpower, hard work, and emotional strength.

Essential Functions:

Enjoy a fast paced environment; handling 75 - 100 calls per shift
Be skilled at using multiple applications simultaneously and navigation tools like Google maps
Deliver extraordinary customer service to our Members by using sound judgment to make decisions that adhere to policy and procedures
Demonstrate empathy, problem solving, and listening skills to assess Member safety and be able to provide clear and proficient verbal and written communication
Be reliable to work a schedule that may include weekends/holidays and adhere to your assigned work schedule
Enjoy working from home and have a dedicated work space free of distractions/noise that includes a desk, chair, etc, along with the ability to hardwire your internet connection

What We Offer:

Great Pay - Earn $17.50/hour.
Fluency in Spanish is a plus and you may be eligible to earn up to an additional $80/month.
Work from Home - We provide you with a computer, monitor, headset, and Members to rescue.
Schedule - We are open 24/7 (including weekends and holidays) and offer several schedule options including overnight.
Paid Time Off - Accrue 5.2 hours of Paid Time Off every pay period during your first 12 months - that’s 17 days in your first year!
Volunteer Time - We know Heroes like to give back to their communities; we grant 24 hours of Paid Volunteer Time every year!
Training - You will receive virtual paid training that will set you up for success.
Benefits - For eligible Team Members, Medical, Dental, Vision, Life Insurance, Tuition Reimbursement, Employee Assistance Program and more!
401K - Dollar for dollar company match up to 6% of employee contributions.
Annual Incentive Plan – Eligibility to participate in our AAA annual bonus plan.

Work Environment/Physical Requirements:

**Please note that you will be asked to complete a candidate assessment following your application, via email. Your application will not be considered until the assessment has been completed.**

#ERS

Apply Today

Tow and Battery Drivers Needed

Phoenix, Arizona

Why work for us?

Great Pay- $16.35 hourly with the potential to make up to $1,300 per month with quality and productivity incentives!
Bonus- Generous Monthly Incentive bonus
Training – You’ll attend a thorough, comprehensive, training program
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Paid Time Off – Ten hours per month, ten holidays annually, and 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members
Advance opportunities and more!

What our Roadside Service Technicians do:

Driving and operating a service vehicle (i.e. loading/towing vehicles, flat tire changes, lock-out, fuel delivery services, etc.)
On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving
Utilizing on-board computer, radio communications, and mapping systems
Completion of daily paperwork (i.e. call-logs, battery invoices, cash receipts, etc.)
Inspecting and submitting maintenance reports of company vehicles for safe and efficient operation
Education and training. I.E.: AAA Compliance Training, RPST,TSAAC, Lock-out, PSP, Battery Service Training

Education & Experience/Licenses & Certification

Must be at least 21 years of age to operate AAA vehicles
Must have open shift availability
Ability to drive a manual/automatic shift vehicle
Customer service skills and the ability to interact with a wide-range of people
Basic math skills
Basic automotive/mechanic knowledge and experience operating a motor vehicle with a valid driver’s license
Basic computer knowledge

Work Environment/Physical Requirements:

**Please note that you will be asked to complete a candidate assessment following your application, via email. Your application will not be considered until the assessment has been completed.**

#ROB

Apply Today

Auto Repair Technician

Santa Rosa, California

Why Work With Us!

No Manufacturer Warranty or Recall work
State of the art equipment
Paid training with opportunities for growth
Tuition reimbursement for automotive education and ASE Certifications
Clean well equipped shops with consistent car count
Exceptional benefits within 30 days of hire, with employer contribution to medical/Dental/Vision premiums
401K Matching $1 to $1 up to 6% annually
15 Paid Days off (20 after 1 year) + 9 paid holidays for a great work/life balance, some Saturdays and no Sundays
A free AAA Membership and numerous employee discounts

Job Responsibilities:

Performs work that is indicated on Approved Repair Orders.
Performs only needed and or customer requested services on vehicles.
Performs all repairs according to MAP (Motorist Assurance Program), OEM (Original Equipment Manufacturers) or accepted industry standard procedures
Assures all repairs are for the benefit of the member/customer.
Test drives all vehicles when practical for any/all performance or drivability concerns before performing work
- Exception: when unsafe or vehicle not drivable
- Retest drives after repairs completed to verify that repair solved defined problems
Maintains clean and safe work environment; cleans spills and debris immediately to reduce hazards
Maintain company provided equipment and machinery
Follows company and industry safety rules and regulations
Reports all unsafe conditions to supervisor including but not limited to lifts, overhead doors, and equipment
Attends all required training, seeks additional training to maintain and increase effectiveness
Keeps up to date on industry trends and repair procedures.
Attends and successfully completes at least 24 hours of continuing auto repair training per year sponsored and/or provided by the club.
Maintains customer vehicles in regard to cleanliness and does not tune or otherwise adjust any controls within the vehicle.
Verifies as soon as practicable that parts ordered for the vehicle assigned to them are correct.
Performs digital inspection and documents to their full potential. Notates all pertinent information into the shop inspection or management system, attaches all photos or videos to illustrate repairs or needs to the inspection.
Assures all comeback related repairs are prioritized as directed by manager or lead.
Communicates effectively as necessary with manager, service advisors and other technicians to contribute to the overall performance of the location
Responsible for the safety and accuracy of all repairs made and or systems inspected to assure vehicle is as safe or more safe condition as was prior to work commencing
Performs other related duties as assigned.
Note: May require travel to different locations on an as needed basis

Knowledge/Skills/Abilities

Effective verbal and written communication skills in the language(s) required for the role, as justified for business necessity
Effective organization, interpersonal and negotiation skills
Ability to work scheduled hours as necessitated by business need
Math and computer skills with experience using software applications including word processing, browsers, and email
Member service focus
Ability to drive vehicles equipped with manual transmission
Knowledge of equipment/tool operation and diagnostic/repair procedures
Maintains 100% productivity as measured by dividing hours worked by labor hours flagged

Education & Experience/ Licenses & Certifications

High School diploma or equivalent certification (GED)
Valid driver license and acceptable driving record
At least four years experience as an automobile technician
ASE Master Tech with L1 certification level or equivalent OEM certifications and fulfills ASE requirement within one year of hire. .
Smog Repair and Testing Certification preferred (CA only)

Work Environment/Physical Requirements

Ability to lift and or carry up to 50lbs
Standing, bending, kneeling, pushing, reaching, lifting, climbing ladders
Exposure to loud noises

Apply Today

Technical Support Specialist

Tempe, Arizona

RESPONSIBILITIES/JOB DUTIES

Remote troubleshooting:

Ability to research, respond, and resolve customer technical issues related to alarm panels, cameras, and z-wave devices
Contacts customers (inbound and outbound) regarding troubleshooting issues/requests
Uses online resources, websites, computer and web based downloading programs
Tests with customer, verify codes signals are received and working properly
Submit service tickets as needed for onsite service
Document interactions with customers including a summary of the call and any resolution notes
Answer calls in the customer support queue when call volume dictates
Collect customer payments
Answer basic billing questions
Provide general customer account support

Additional Tasks

Actively participates in team meetings.
Completes assigned tasks in a timely fashion.

KNOWLEDGE AND SKILLS

Demonstrate effective and accurate verbal and written communication with customers, technicians, department personnel and other Team Members.
Ability to interact with customers and field technical staff via phone, email and chat.
Accepts assignments with an open, cooperative, positive team oriented attitude.
Demonstrates the ability to multi task.
Basic working knowledge of Word and Excel.

EDUCATION, KNOWLEDGE, SKILLS, COMPETENCIES, CERTIFICATIONS/LICENSES

High School Diploma; or equivalent combination of education and experience.
Six months or more of technical support or helpdesk experience (preferred).
Call center or customer facing experience (preferred).
Bilingual (preferred).
Exercise independent judgment, resourcefulness, and effective problem solving techniques.
Minimum 30 WPM typing skills
Strong communication skills

WORKING ENVIRONMENT/ MINIMUM PHYSICAL REQUIREMENTS
This position is an office position where 98% of the time is spent sitting at a desk completing work using a computer monitor.

Apply Today

Accountant

Phoenix, Arizona

Why Work For Us?

Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Summary:

Our Accountant is responsible for accounting functions to include the development and maintenance of accounting systems, general ledger, asset and liability records and other financial transactions, as well as the reporting of financial and statistical data.

The ideal candidate is an experienced professional with a full understanding of accounting principles and practices and works to develop, implement and/or maintain one or a combination of general accounting systems.

Essential Functions

• Uses professional accounting concepts to record, reconcile and balance assets, liabilities and other financial transactions at all levels of complexity; prepares financial reports.

• Applies company policies and procedures to resolve a variety of issues at all levels of complexity, ensuring internal control objectives are met.

• Determines appropriate solutions to issues from a wide variety of sources.

• Evaluates, interprets and summarizes reports and records for managers.

• Is a resource to management on complex accounting issues and non-routine functions and standards.

• Under general supervision, provides analytic support for accounting projects at all levels of complexity.

Knowledge/Skills/Abilities

• Financial statement preparation and footnote disclosure

• Compliance reporting, research accounting issues using FASB, NAIC and similar resources

Education & Experience / Licenses & Certification

• Bachelor's degree with emphasis on Business Administration, Finance or Accounting or equivalent experience.

• 5-7 years previous relevant work experience.

Apply Today

Tow Truck Driver

Concord, California

Why Work For Us?

Great Pay- $21.85 hourly with the potential to make up to $1,300 per month with quality and productivity incentives!
Training – You’ll attend a thorough, comprehensive, training program
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Paid Time Off- Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Essential Functions

Driving and operating a service vehicle (i.e. flat tire changes, lock-out, fuel delivery services, etc.)
On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving
Leverages sales skills for offering products and services from AAA to member during service interaction
Utilizing on-board computer, radio communications, and mapping systems
Completion of daily paperwork (i.e. call-logs, battery invoices, cash receipts, etc.)

Knowledge/Skills/Abilities

Clear and proficient verbal and written communication even under pressure
Common knowledge of vehicle components and the common reasons for vehicle failure
Demonstrates problem solving and listening skills to evaluate member safety as well as the ability to discern safety issues and respond appropriately
Ability to drive a manual/automatic shift vehicle

Education & Experience/Licenses & Certification

Two (2) years of experience in a customer contact role
Education and training. I.E.: AAA Compliance Training, RPST,TSAAC, Lock-out, PSP, Battery Service Training
Vocational technical automotive training/certification or equivalent experience (preferred)
ASE (Automotive Service Excellence) certification(preferred)

Work Environment/Physical Requirements

#GAB

Apply Today

AAA Sales Agent

Billings, Montana

Why work for us?

Compensation – Generous base ($15.39 hourly base) plus commission pay structure with the ability to earn commission on every policy
Licensing Assistance – AAA will reimburse a portion of the costs of licensure
No Overhead Costs – W-2 structure with dedication space in a AAA NCNU branch.
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay.
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

Summary:

Sales Agents serve our Members by selling Property & Casualty and Roadside Assistance insurance that meets the Member’s needs.

Essential Functions

Uses sales techniques and product knowledge to identify customer-specific needs to generate new sales, retain existing insured’s and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.
Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Associate’s manager.
Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.
Consistently provides all Members with a sales and service experience that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.
Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.
Responds to customer inquiries and requests relating to insurance products and membership.
Researches and resolves customer service issues. Often assists the insured in initiating the first notice of loss on claims.

Education & Experience/Licenses & Certification

High school diploma or GED required. Bachelor's degree in a relevant field preferred.
2 to 4 years of sales experience preferred.
Currently possesses, or has the ability to acquire unrestricted state issued license(s) required to place property and casualty insurance within twenty-one (21) calendar days of start date. Depending on start date, active property and casualty license(s) may be required.

Work Environment/Physical Requirements

#MOR

Apply Today

AAA Sales Agent

Bozeman, Montana

Why work for us?

Compensation – Generous base ($15.39 hourly base) plus commission pay structure with the ability to earn commission on every policy
Licensing Assistance – AAA will reimburse a portion of the costs of licensure
No Overhead Costs – W-2 structure with dedication space in a AAA NCNU branch.
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay.
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

Summary:

Sales Agents serve our Members by selling Property & Casualty and Roadside Assistance insurance that meets the Member’s needs.

Essential Functions

Uses sales techniques and product knowledge to identify customer-specific needs to generate new sales, retain existing insured’s and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.
Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Associate’s manager.
Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.
Consistently provides all Members with a sales and service experience that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.
Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.
Responds to customer inquiries and requests relating to insurance products and membership.
Researches and resolves customer service issues. Often assists the insured in initiating the first notice of loss on claims.

Education & Experience/Licenses & Certification

High school diploma or GED required. Bachelor's degree in a relevant field preferred.
2 to 4 years of sales experience preferred.
Currently possesses, or has the ability to acquire unrestricted state issued license(s) required to place property and casualty insurance within twenty-one (21) calendar days of start date. Depending on start date, active property and casualty license(s) may be required.

Work Environment/Physical Requirements

#MOR

Apply Today

Insurance Sales Agent

Billings, Montana

Why work for us?

Compensation – Generous base ($15.39 hourly base) plus commission pay structure with the ability to earn commission on every policy
Licensing Assistance – AAA will reimburse a portion of the costs of licensure
No Overhead Costs – W-2 structure with dedication space in a AAA NCNU branch.
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay.
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

Summary:

Sales Agents serve our Members by selling Property & Casualty and Roadside Assistance insurance that meets the Member’s needs.

Essential Functions

Uses sales techniques and product knowledge to identify customer-specific needs to generate new sales, retain existing insured’s and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.
Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Associate’s manager.
Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.
Consistently provides all Members with a sales and service experience that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.
Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.
Responds to customer inquiries and requests relating to insurance products and membership.
Researches and resolves customer service issues. Often assists the insured in initiating the first notice of loss on claims.

Education & Experience/Licenses & Certification

High school diploma or GED required. Bachelor's degree in a relevant field preferred.
2 to 4 years of sales experience preferred.
Currently possesses, or has the ability to acquire unrestricted state issued license(s) required to place property and casualty insurance within twenty-one (21) calendar days of start date. Depending on start date, active property and casualty license(s) may be required.

Work Environment/Physical Requirements

#IA

Apply Today

Insurance Sales Agent

Farmington, Utah

Why work for us?

Compensation – Generous base ($15.39 hourly base) plus commission pay structure with the ability to earn commission on every policy
Licensing Assistance – AAA will reimburse a portion of the costs of licensure
No Overhead Costs – W-2 structure with dedication space in a AAA NCNU branch.
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay.
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

Summary:

Sales Agents serve our Members by selling Property & Casualty and Roadside Assistance insurance that meets the Member’s needs.

Essential Functions

Uses sales techniques and product knowledge to identify customer-specific needs to generate new sales, retain existing insured’s and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.
Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Associate’s manager.
Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.
Consistently provides all Members with a sales and service experience that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.
Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.
Responds to customer inquiries and requests relating to insurance products and membership.
Researches and resolves customer service issues. Often assists the insured in initiating the first notice of loss on claims.

Education & Experience/Licenses & Certification

High school diploma or GED required. Bachelor's degree in a relevant field preferred.
2 to 4 years of sales experience preferred.
Currently possesses, or has the ability to acquire unrestricted state issued license(s) required to place property and casualty insurance within twenty-one (21) calendar days of start date. Depending on start date, active property and casualty license(s) may be required.

Work Environment/Physical Requirements

#IA

Apply Today

Compensation Analyst

Walnut Creek, California

At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work.

Why Work For Us?

Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Essential Functions

Supports the needs of an assigned client group as well as completing enterprise-wide compensation assignments (assigned client group would typically involve a combination of staff groups and line business)
Participates in the Job Family Matrix and FLSA review/validation efforts; may be assigned as a lead to work directly with job content experts in the business; may interface directly with Legal regarding jobs with borderline FLSA status
May be assigned to a specific area of accountability within the Job Family Matrix and/or FLSA review teams (market pricing, competencies, Americans with Disabilities Act , FLSA review requirements, tracking/reporting, and other project-based requirements)
Determines appropriate benchmark matches and other data parameters for participation in the completion of salary survey submissions
Designs reports, corrects erroneous data, performs analysis, prepares findings update for management
Implements and administers compensation policies and programs
Provides input to planning process surrounding focal review process and supports client groups during focal; may conduct focal training and orientation sessions
Develops job descriptions/job family matrices
Audits jobs for content, performs job evaluations and job matching and market prices jobs accordingly
Reviews salary adjustments for compliance within guidelines
Conducts FLSA reviews with guidance
Assists with salary planning / salary range development
Contributes input to the design of recognition and reward program(s)
Performs project management for parts of projects and/or contributes data for projects
Completes payout calculations of less complex compensation plans

Education & Experience/Licenses & Certification

Bachelor's Degree (Preferred)
3 years compensation or human resources experience (Required)
Certified Compensation Professional (Preferred)

Work Environment/Physical Requirements

Apply Today

Smart Home Security Technician

Tempe, Arizona

Why work for us?

Job Stability - Career Growth
Great Benefits - Medical/Dental/Vision
Retirement - 401k matching up to 4%
Work/Life Balance - PTO 3 Weeks + 9 paid holidays

This position is responsible for the installation, service, repair, maintenance, and upgrades of security systems for AAA Smart Home’s new and existing customer base. This position is also responsible for converting compatible existing equipment to work with the Smart Home system. These services are critical for member experience and satisfaction. The Smart Home Pro III is customer facing and is responsible for consistently providing a positive member experience.

This is an advanced role so in addition to installation, service and conversions, this position is also responsible for expert knowledge in the ADC application (Alarm.com), assisting new hires with training, assisting peers with technical questions and assisting Team Leads with escalated calls and quality assurance site visits.

RESPONSIBILITIES/JOB DUTIES:

Perform the duties of the job professionally while providing outstanding customer service
Install or upgrade new low voltage security and home automation systems inclusive of cameras, thermostats, door locks and more
Perform diagnostic evaluation of system issues and perform troubleshooting and repairs on low voltage security and home automation systems including cameras, thermostats, locks and more
Operate a company vehicle safely while abiding by all traffic laws
Identify and convert compatible existing equipment to work with the Smart Home system
Train new Pros, on-the-job, on products offered, how to install/troubleshoot systems and how to effectively communicate with members
Assist peers with technical questions
Assist with escalations and conducts quality assurance site visits
Evaluate member security needs, educate them on their security options and offer additional products and services to ensure the best coverage available in order to fit their needs
Educate members about their recently installed/serviced equipment to ensure they understand it and can utilize it effectively. Walk members through how to use the mobile app
Ensure that all administrative functions such as inventory, job notations, quality assurance, time keeping, and other functions are kept up to date
Communicate quickly with the leadership team when issues arise or help is needed
Other duties as assigned

KNOWLEDGE AND SKILLS:

4 years of experience installing home security systems or a combination of experience and demonstrated skills/knowledge
Two years in a customer service industry role, preferably customer facing

EDUCATION, KNOWLEDGE, SKILLS, COMPETENCIES, CERTIFICATIONS/LICENSES:

High School diploma or GED
Strong customer service skills
Ability to identify and convert existing Legacy equipment to AAA Smart Home system
Ability to professionally resolve conflict/diffuse an upset customer
Ability to communicate clearly, effectively and professionally at all times with team members and customers
Strong written and verbal communication skills
Ability to use hand tools, laptop, and tablet
Ability to perform Qolsys installs including life safety devices and smart home components
Ability to perform ‘takeover’ of 2GIG, Vista, GE systems
Advanced knowledge of low voltage systems
Knowledge of wireless communication and troubleshooting
Ability to safely drive and maintain company vehicle
Some sales experience is desired
Willingness to learn new technologies and skills
Ability to obtain and maintain an Arizona Alarm Card
Valid Arizona Driver’s license and satisfactory 39 month Motor Vehicle Record
Low voltage license/certification preferred but not required

WORKING ENVIRONMENT/ MINIMUM PHYSICAL REQUIREMENTS
This position includes primarily field work. Physical requirements include standing, sitting, bending, lifting, and climbing. Lifting will include up to 40 pounds. Extensive use of a personal computer or tablet is required. Use of hand and power tools is required on occasion.

#SAFE

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Insurance Sales Agent

Chandler, Arizona

Why work for us?

Compensation – Generous base plus commission pay structure with the ability to earn commission on every policy
Licensing Assistance – AAA will reimburse a portion of the costs of licensure
No Overhead Costs – W-2 structure with dedication space in a AAA NCNU branch.
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay.
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

Summary:

Sales Agents serve our Members by selling Property & Casualty and Roadside Assistance insurance that meets the Member’s needs.

Essential Functions

Uses sales techniques and product knowledge to identify customer-specific needs to generate new sales, retain existing insured’s and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.
Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Associate’s manager.
Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.
Consistently provides all Members with a sales and service experience that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.
Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.
Responds to customer inquiries and requests relating to insurance products and membership.
Researches and resolves customer service issues. Often assists the insured in initiating the first notice of loss on claims.

Education & Experience/Licenses & Certifications

High school diploma or GED required. Bachelor's degree in a relevant field preferred.
2 to 4 years of sales experience preferred.
Currently possesses, or has the ability to acquire unrestricted state issued license(s) required to place property and casualty insurance within twenty-one (21) calendar days of start date. Depending on start date, active property and casualty license(s) may be required.

Work Environment/Physical Requirements

#IA

Apply Today

Member Experience Associate

Sonoma, California

Summary:

Essential Functions

Performs routine sales, service and operational functions for AAA Members including; DMV, cashiering, auto travel, notary and insurance sales support, with expectations for maintaining required standards, policies and procedures.
Understands and actively promotes products and services to achieve individual goals in support of meeting organization goals and objectives.
Overcomes obstacles that create barriers to Team Member or branch efforts and identifies process improvement opportunities and proposes solutions.
Acts as an agent for change while promoting AAA’s guiding principles and core values.

Knowledge/Skills/Abilities

Demonstrates sales and service skills. Able to effectively interact, face-to-face, with new, prospective and existing Members.
Accuracy and comfort handling money, making change, balancing cash drawer.
Good computer skills, proficient in both reading and basic arithmetic.
Good written and verbal communication skills in person and over the phone.
Ability to multitask in response to requests, requirements and Member/Team Member expectations. Ability to accept feedback and correct course as necessary.

Education & Experience / Licenses & Certification

High school diploma or GED required.
Two years sales or customer service experience.
Experience working with sales and service standards and goals.
Current & valid Driver's License with clean history may be required.
Bonding and fingerprinting may be required.
P&C Licensing strongly preferred
Bilingual Spanish preferred

Work Environment/Physical Requirements

Works in a variety of office environments where standing, walking or sitting at a desk, table or computer workstation may be required for extended periods of time.
May travel by car, plane or other form of transportation to attend business meetings or conferences.
May be required to work in one or more locations in a defined service area. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

#MEASales

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Outbound Member Experience Associate

Fresno, California

Why Work For Us?

Great Pay – Paid training and competitive hourly base + incentives.
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay.
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

Summary:

Essential Functions

Performs routine sales, service and operational functions for AAA Members including; DMV, cashiering, auto travel, notary and insurance sales support, with expectations for maintaining required standards, policies and procedures.
Understands and actively promotes products and services to achieve individual goals in support of meeting organization goals and objectives.
Overcomes obstacles that create barriers to Team Member or branch efforts and identifies process improvement opportunities and proposes solutions.
Acts as an agent for change while promoting AAA’s guiding principles and core values.

Knowledge/Skills/Abilities

Demonstrates sales and service skills. Able to effectively interact, face-to-face, with new, prospective and existing Members.
Accuracy and comfort handling money, making change, balancing cash drawer.
Good computer skills, proficient in both reading and basic arithmetic.
Good written and verbal communication skills in person and over the phone.
Ability to multitask in response to requests, requirements and Member/Team Member expectations. Ability to accept feedback and correct course as necessary.

Education & Experience / Licenses & Certification

High school diploma or GED required.
Two years sales or customer service experience.
Experience working with sales and service standards and goals.
Current & valid Driver's License with clean history may be required.
Bonding and fingerprinting may be required.
P&C Licensing may be required.

Work Environment/Physical Requirements

Works in a variety of office environments where standing, walking or sitting at a desk, table or computer workstation may be required for extended periods of time.
May travel by car, plane or other form of transportation to attend business meetings or conferences.
May be required to work in one or more locations in a defined service area. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

Apply Today

Member Experience Associate

Henderson, Nevada

Why Work For Us?

Great Pay – Paid training and competitive hourly base + incentives.
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay.
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

Summary:

Essential Functions

Performs routine sales, service and operational functions for AAA Members including; DMV, cashiering, auto travel, notary and insurance sales support, with expectations for maintaining required standards, policies and procedures.
Understands and actively promotes products and services to achieve individual goals in support of meeting organization goals and objectives.
Overcomes obstacles that create barriers to Team Member or branch efforts and identifies process improvement opportunities and proposes solutions.
Acts as an agent for change while promoting AAA’s guiding principles and core values.

Knowledge/Skills/Abilities

Demonstrates sales and service skills. Able to effectively interact, face-to-face, with new, prospective and existing Members.
Accuracy and comfort handling money, making change, balancing cash drawer.
Good computer skills, proficient in both reading and basic arithmetic.
Good written and verbal communication skills in person and over the phone.
Ability to multitask in response to requests, requirements and Member/Team Member expectations. Ability to accept feedback and correct course as necessary.

Education & Experience / Licenses & Certification

High school diploma or GED required.
Two years sales and customer service experience. Outside sales experience preferred.
Experience working with sales and service standards and goals required.
Current & valid Driver's License with clean history may be required.
Bonding and fingerprinting may be required.
P&C Licensing may be required.

Work Environment/Physical Requirements

Works in a variety of office environments where standing, walking or sitting at a desk, table or computer workstation may be required for extended periods of time.
May travel by car, plane or other form of transportation to attend business meetings or conferences.
May be required to work in one or more locations in a defined service area. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

#MEA

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Commercial Insurance Agent

Phoenix, Arizona

Essential Functions

Responsible to quote and write personal and commercial lines insurance including, auto, homeowner, life, health, business owners and worker’s compensation.
Prospect within the community to develop new insurance business and create brand presence. Prospect from various resources
Required to meeting or exceed sales goals set by management Provide customer service to insurance clients.
Employees are required to support the lead generation initiative by providing qualified leads to other business lines of AAA Arizona that include Travel, Insurance, Automotive and Financial.
Maintain records, logs and files according to department and club guidelines. Demonstrate thorough and competent skills in both industry and Club computerized systems.
May perform other duties as assigned.

Education & Experience/Licenses & Certification

High School Diploma or GED required
1-3 years related experience
Valid Arizona Property and Casualty Insurance License
Valid Arizona driver's license
A minimum of six months’ experience in a fast paced, multi-task work environment selling P&C lines of business.

PHYSICAL DEMANDS: Required by the Americans with Disabilities Act (ADA)

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions o this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk and hear, required to sit, occasionally required to stand and walk; use and to finger, handle, or feel; and reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, peripheral vision and the ability to focus. Operate personal or company vehicle as a requirement of position

#JOR_RX

#RIN

Apply Today

Licensed Insurance Agent

Phoenix, Arizona

MUST LIVE IN ARIZONA

Being a Sales and Service Hero takes great willpower, hard work, and a commitment to meeting Member needs while ensuring regulatory compliance.

Essential Functions:

Enjoy making a high volume of outbound calls and emails to prospects that have expressed an interest online (internet leads) in receiving a quote from AAA
Proactively follow up on new insurance and roadside assistance sales, as well as marketing lists
Use sales techniques and product knowledge to identify customer-specific needs, including conducting insurance reviews to identify a range of suitable products
Leverage tools and underwriting guidelines to assess risks and ensure compliance when recommending products and coverage needs
Consistently meet or exceed all sales expectations and effectively overcome objections to close the sale and tracks all leads, including following up, to close assigned leads
Provides a sales experience that enhances the Member’s affinity to the AAA brand and results in greater Member satisfaction and loyalty
High school diploma or GED required, with 1 to 3 years of sales experience in the Insurance industry and/or call center preferred.
Ability to acquire the active and unrestricted state issued license(s) required to place property and casualty insurance within thirty (30) calendar days of hire. Active P&C resident license(s) preferred.
Be reliable to work a schedule that may include weekends/holidays and adhere to your assigned work schedule
Enjoy working from home and have a dedicated work space free of distractions/noise that includes a desk, chair, etc, along with the ability to hardwire your internet connection

What We Offer:

Training - You will receive virtual paid training that will set you up for success.
Licensing Assistance - AAA will assist with the cost of licensing
Compensation - Generous commission structure with the ability to earn commissions on every policy and product sales. (Agent average earnings $78,000)
Work from Home - We provide you with a computer, monitor, headset, and leads.
Schedule - We are open 7 days a week (including weekends and holidays) and offer several schedule options.
Paid Time Off - Accrue 5.2 hours of Paid Time Off every pay period during your first 12 months - that’s 17 days in your first year!
Volunteer Time - We know Heroes like to give back to their communities; we grant 24 hours of Paid Volunteer Time every year!
Benefits - For eligible Team Members, Medical, Dental, Vision, Life Insurance, Tuition Reimbursement, Employee Assistance Program and more!
401K - Dollar for dollar company match up to 6% of employee contributions.

Work Environment/Physical Requirements:

Works in an office environment sitting at a desk, table or computer workstation for extended periods of time. May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 100 percent of the time spent on the job involves the use of a personal computer.

#IA

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Licensed Insurance Agent

Clearfield, Utah

MUST LIVE IN UTAH

Being a Sales and Service Hero takes great willpower, hard work, and a commitment to meeting Member needs while ensuring regulatory compliance.

Essential Functions:

Enjoy making a high volume of outbound calls and emails to prospects that have expressed an interest online (internet leads) in receiving a quote from AAA
Proactively follow up on new insurance and roadside assistance sales, as well as marketing lists
Use sales techniques and product knowledge to identify customer-specific needs, including conducting insurance reviews to identify a range of suitable products
Leverage tools and underwriting guidelines to assess risks and ensure compliance when recommending products and coverage needs
Consistently meet or exceed all sales expectations and effectively overcome objections to close the sale and tracks all leads, including following up, to close assigned leads
Provides a sales experience that enhances the Member’s affinity to the AAA brand and results in greater Member satisfaction and loyalty
High school diploma or GED required, with 1 to 3 years of sales experience in the Insurance industry and/or call center preferred.
Ability to acquire the active and unrestricted state issued license(s) required to place property and casualty insurance within thirty (30) calendar days of hire. Active P&C resident license(s) preferred.
Be reliable to work a schedule that may include weekends/holidays and adhere to your assigned work schedule
Enjoy working from home and have a dedicated work space free of distractions/noise that includes a desk, chair, etc, along with the ability to hardwire your internet connection

What We Offer:

Training - You will receive virtual paid training that will set you up for success.
Licensing Assistance - AAA will assist with the cost of licensing
Compensation - Generous commission structure with the ability to earn commissions on every policy and product sales. (Agent average earnings $78,000)
Work from Home - We provide you with a computer, monitor, headset, and leads.
Schedule - We are open 7 days a week (including weekends and holidays) and offer several schedule options.
Paid Time Off - Accrue 5.2 hours of Paid Time Off every pay period during your first 12 months - that’s 17 days in your first year!
Volunteer Time - We know Heroes like to give back to their communities; we grant 24 hours of Paid Volunteer Time every year!
Benefits - For eligible Team Members, Medical, Dental, Vision, Life Insurance, Tuition Reimbursement, Employee Assistance Program and more!
401K - Dollar for dollar company match up to 6% of employee contributions.

Work Environment/Physical Requirements:

Works in an office environment sitting at a desk, table or computer workstation for extended periods of time. May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 100 percent of the time spent on the job involves the use of a personal computer.

#IA

Apply Today

Member Success Associate - Must Live in Utah

Clearfield, Utah

Summary

Team Members at AAA have the opportunity to use their expertise and product knowledge to serve our Members on a daily basis. The retention team plays a critical role in ensuring our Members keep their accounts in good standing so their insurance coverage and emergency road service assistance is available when needed.

Why Work For Us?

Training – You’ll attend a thorough, comprehensive, training program
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Essential Functions

Makes contact through calling and sending emails to members in an attempt to keep the products in good standing with AAA.
Uses sales techniques and product knowledge to identify customer-specific needs to retain prospective and current Members with existing and additional products and services.
Follows established protocols for working retention lists, at-risk and delinquent accounts, and making contact by set time frames. Ensures accurate and timely tracking is completed as required, including notating accounts with all customer interactions and actions taken.
Identifies process improvement opportunities, proposes solutions, and implements best practices.

Knowledge and Skills

Effective verbal and written communication skills in the language(s) required for the role, as justified for business necessity
Knowledge of software applications including word processing, spreadsheets, browsers, and email
Knowledge of AAA products, services, and systems preferred
Ability to multitask in a fast-paced working environment
Ability to accept feedback and course correct as necessary
Bilingual communication skills preferred

Education and Experience

High school diploma or GED required
One year sales, retention, or customer service experience

Acquires all unrestricted licenses required to sell Membership products in all states serviced by the Member Service Center at the time of hire or added thereafter, required within 60 calendar days of (i) starting in the role, or (ii) expansion of the Member Service area

#JOR_RX

#RIN

Apply Today

Outbound Sales Representative - Must Live in Utah

Clearfield, Utah

We’re looking for a results-driven work at home Sales Representative to actively seek out and engage customer prospects. You will be part of a team that has a MUST WIN attitude matched by an unparalleled support staff. We’re looking for hardworking, self-motivated, individuals with a professional presence. You will be working with a company and a team that is second to none and we are looking for the same! This is a quota-carrying role, primarily responsible for driving new revenue. Our team members Must reside in Utah.

Responsibilities/Job Duties

Utilize a consistent contact attempt process via phone and e-mail to nurture, qualify and sell prospects generated by marketing campaigns and ‘cold-calling’ in a production focused environment

Prospect, educate and qualify leads to create sales-ready opportunities
Effectively communicate Smart Home solutions and value propositions to prospects who may yet be unfamiliar with them leading to demand for Smart Homes solutions
Manage pipeline with precision, and consistently develop strategies to grow your business
Crush your quota

Follow the established sales process and consistently using Salesforce.com to document prospect interactions – ensuring efficient lead management
Consistently monitor market trends and educate yourself on industry best practices to offer valuable perspective to your clients

Other duties as assigned

Knowledge/Skills/Abilities

Demonstrated ability to convert prospects and close deals and achieve sales quotas
Ability to qualify opportunities involving multiple key decision makers
Ability to build and maintain lasting relationships with customers
Genuine passion for the sales discipline and for helping your clients succeed
Exceptional verbal communication and presentation skills
Genuine passion for the sales discipline and for helping clients succeed
Ability and desire to thrive in a fast-moving, ever-evolving environment
Ability to perform basic calculations and mathematical figures

Education & Experience / Licenses & Certification

BA a plus but not required
Minimum of two years’ direct work experience in a inside or outside sales capacity
Experience with customer relationship management software
Overtime as required

#JOR_RX

#RIN

Apply Today

Lube Technician With Growth Opportunities

Scottsdale, Arizona

Why Work With Us!

Exceptional benefits within 30 days of hire, with employer contribution to Medical/Dental/Vision premiums
401K Matching $1 to $1 up to 6% annually
Opportunity for advancement
Tuition reimbursement for automotive education and ASE Certifications
15 Paid Days off (20 after 1 year) + 9 paid holidays, some Saturdays and no Sundays
Clean well equipped shops with consistent car count
Free AAA Membership and numerous employee discounts

Job Responsibilities:

Performs oil changes and lubrication service for member and nonmember vehicles.
Performs tire repairs and installation service for member and nonmember vehicles.
Performs other minor repairs as assigned by Lead Tech or Service Advisor, according to their abilities.
Assist upper level technicians as needed and for experience.
Test drives vehicles when practical for any/all performance or drivability concerns before performing work
- Exception: when unsafe or vehicle not drivable
- Retest drives after repairs completed to verify that repair solved defined problems
Maintains clean and safe work environment; cleans spills and debris immediately to reduce hazards
Maintain company provided equipment and machinery
Follows company and industry safety rules and regulations
Reports all unsafe conditions to supervisor including but not limited to lifts, overhead doors, and equipment
Attends all required training, seeks additional training to maintain and increase effectiveness
Keeps up to date on industry trends and repair procedures.
Attends and successfully completes at least 12 hours of continuing auto repair training per year sponsored and/or provided by the club.
Maintains customer vehicles in regard to cleanliness and does not tune or otherwise adjust any controls within the vehicle.
Verifies as soon as practicable that parts ordered for the vehicle assigned to them are correct.
Performs all repairs according to MAP (Motorist Assurance Program), OEM (Original Equipment Manufacturers) or accepted industry standard.
Performs digital inspection and documents to their full potential. Notates all pertinent information into the shop inspection or management system, attaches all photos or videos to illustrate repairs or needs to the inspection.
Assures all comeback related repairs are prioritized as directed by manager or lead.
Communicates effectively as necessary with manager, service advisors and other technicians to contribute to the overall performance of the location
Responsible for the safety and accuracy of all repairs made and or systems inspected to assure vehicle is as safe or more safe condition as was prior to work commencing
Performs other related duties as assigned.
Note: May require travel to different locations on an as needed basis

Knowledge/Skills/Abilities

Effective verbal and written communication skills in the language(s) required for the role, as justified for business necessity
Effective organization, interpersonal and negotiation skills
Ability to work scheduled hours as necessitated by business need
Math and computer skills with experience using software applications including word processing, spreadsheets, browsers, and email
Member service focus
Automotive/mechanical background
Ability to drive vehicles equipped with manual transmission
Knowledge of equipment/tool operation and diagnostic/repair procedures
Maintains 20% productivity measured by hours worked/hours flagged

Education & Experience/ Licenses & Certifications

High School diploma or equivalent certification (GED)
Valid driver license and acceptable driving record
Six months experience in general repair, lube services and or tire shop

Work Environment/Physical Requirements

Ability to lift and or carry up to 50lbs
Standing, bending, kneeling, pushing, reaching, lifting, climbing ladders
Exposure to loud noises

Apply Today

Manager, Fleet Operations

Tucson, Arizona

Why Work For Us

Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Summary

As the Operations Manager you are responsible for leading the daily operations of the Fleet team. You will also be managing the development and implementation of end-to-end fleet lifecycle strategies while also maintaining optimal fleet availability levels across multiple metros. You will provide leadership and guidance to Team Members and handle escalated operational issues to provide a positive experience to our members. Additionally, use sound business judgment to resolve service, operational, and technology issues as well as overall team performance.

Essential Functions

Service Venture and Members: Lead the best-in-class operations and provide solutions for improving operational efficiency
Lead procurement: Develop and maintain strong relationships with all supply and service vendors relevant to operations
Manage inventory: Direct the inventory management of assets related to the assigned venture
Optimize: Use data to maximize asset utilization rate
Execute: Delegate daily/weekly workload to deliver on operational goals and metrics

Team Member Qualifications

You have been in your current position for at least six months.
You are currently not on any form of disciplinary action.
You have not been on any form of disciplinary action in the past six months.
You have discussed your interest in applying for this position with your current Manager.

Knowledge/Skills/Abilities

You have an interest in future mobility, automated vehicles, and advanced safety technology
You have strong verbal, writing and presentation skills.
You effectively communicate technical and business issues and solutions to multiple organizational levels internally and externally as needed
You demonstrate curiosity, bias for action, and drive to self-start

Education & Experience/Licenses & Certification

Bachelor's degree in related area or an equivalent combination of education and experience (required)
5+ years of operations leadership experience (preferred)
Vendor negotiation and contract development experience (preferred)
Valid Driver’s license (required)

Work Environment/Physical Requirements

Work outdoors at vehicle sites when servicing vehicles
Lifting and carrying tires and parts, weighing up to 50 pounds
Work in all weather and all traffic conditions

Apply Today

Outside Sales Specialist

Clearfield, Utah

MUST LIVE IN UTAH

Responsibilities/Job Duties

Utilize a consistent contact attempt process via phone and e-mail to nurture, qualify and sell prospects generated by marketing campaigns and ‘cold-calling’ in a production focused environment

Prospect, educate and qualify leads to create sales-ready opportunities
Effectively communicate Smart Home solutions and value propositions to prospects who may yet be unfamiliar with them leading to demand for Smart Homes solutions
Manage pipeline with precision, and consistently develop strategies to grow your business
Crush your quota

Follow the established sales process and consistently using Salesforce.com to document prospect interactions – ensuring efficient lead management
Consistently monitor market trends and educate yourself on industry best practices to offer valuable perspective to your clients

Other duties as assigned

Knowledge/Skills/Abilities

Demonstrated ability to convert prospects and close deals and achieve sales quotas
Ability to qualify opportunities involving multiple key decision makers
Ability to build and maintain lasting relationships with customers
Genuine passion for the sales discipline and for helping your clients succeed
Exceptional verbal communication and presentation skills
Genuine passion for the sales discipline and for helping clients succeed
Ability and desire to thrive in a fast-moving, ever-evolving environment
Ability to perform basic calculations and mathematical figures

Education & Experience / Licenses & Certification

BA a plus but not required
Minimum of two years’ direct work experience in a inside or outside sales capacity
Experience with customer relationship management software
Overtime as required

#IA

Apply Today

Senior Counsel - Commercial Transaction

Walnut Creek, California

Why Work For Us

Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Principal Responsibilities

Business – Serve as the primary legal counsel for the company’s main business divisions.

Commercial – Collaborate with procurement division in drafting and negotiating commercial agreements. Negotiate and resolve commercial disputes. Lead complex commercial transactions, including supporting M&A deals.

Product – Advise product/business teams through the development life cycle on matters relating to compliance, IP and consumer protection issues.

General Corporate – assist with a wide range of work and projects, as needed, including marketing and privacy/compliance support.

Manager/Leader – provide guidance and support to other legal staff and business partners.

Essential Functions

Provides advice and counsel on legal issues impacting the company's operations and business (including those of its subsidiaries).

Drafts, reviews, advises and negotiates contracts, policies, procedures and other legal documents with a higher degree of complexity.

Researches, analyzes and advises on proposed and existing legislation and regulations for impact on the company.

Substantial knowledge of current law and issues within areas of specialty.

Initiates and leads cross-divisional and enterprise projects. Interacts and influences business to help drive business results.

Performs special projects (substantive, administrative and practice management) for the legal department, including those involving a higher degree of complexity, business impact or financial or personnel resources.

Develops and/or conducts training programs for supervisors, managers and/or employees.

Engages and manages outside counsel within area of responsibility in a cost-effective manner.

Skills

Experience serving as primary attorney for business lines, including directly advising business stakeholders from both a legal and a business perspective

Ability to communicate verbally and in writing in an organized and effective manner with attention to detail

Ability to balance multiple priorities while working in an efficient manner

Strong foundation of project management, change management, and process improvement skills

Excellent strategic thinking and analytical skills with high-level business judgement

Driven self-starter who is comfortable operating with ambiguity and learning new disciplines

Education & Experience / Licenses & Certification

8+ years’ experience advising clients, with a combination of law firm and in-house experience
J.D. from accredited law school
California State Bar license in good standing
BA/BS - Bachelor's degree in related area or an equivalent combination of education and experience
MBA from accredited college/university preferred
Computer skills, MS Office, Google Suite, and online research tools such as WESTLAW

Work Environment/Physical Requirements

#CATH_RX

Apply Today

I view A3V not simply as a job but rather a home where I feel empowered to unleash the best of my creativity and business acumen. The reason I am excited to go to our lab every morning comes down to three things: my colleagues, the challenging nature of my work, and the meaningful objective of our collective efforts. All three enable me to grow as a leader and person. Shaaya, Team Member since 2019

As a marketer, you dream of riding a big wave of transformation. At Gig, I am fortunate to be able to shape that wave. As part of a tightly-knit agile team, I lead the efforts of bringing to market next-generation mobility solutions that seamlessly blend digital and real-world experiences, guided by our ‘Members first’ mantra. Marina, Team Member since 2018

It’s not often you get to reinvent a 100 year old brand. Even less often when a 100 year old organization puts it’s resources and people on a mission to transform itself. That’s precisely what we get to do here at A3. Working at A3 has provided me the opportunity to tackle startup challenges with Enterprise scale, while creating new products and services and helping to redefine a historic icon. Each of these are usually once in a career opportunities, getting to do all of them continuously is a lifetime’s worth of experience. Ashish, Team Member since 2017

I’ve interviewed hundreds of customers over my career, but never have I felt such consistent love as I have from AAA Members. In user tests, customer visits and workshops, as soon as people see the name AAA their eyes brighten and they smile. They trust us and they love what we stand for. Every day that instills pride in what I do and it keeps me working hard to preserve and deliver on that love and trust. Sean, Team Member since 2017

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