Careers

Join our team of change makers

We’re looking for bright, passionate, and collaborative people to join
our tight-knit team as we innovate in the spirit of service. If this
sounds like you, let’s talk.

Outside Sales Insurance Agent

Scottsdale, Arizona

We're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service. We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members. We're community minded, and celebrate the growth, development and successes of our diverse Team Members. Whether you’re just starting your journey or looking to grow your career, we’ll support you every step of the way.

Why work for us?

Training – You’ll attend a thorough, comprehensive, two week training program at our Phoenix headquarters
No Overhead Costs – W-2 structure with available space in a AAA Arizona Branch
Compensation - Non recoverable draw or lucrative, uncapped bonus plan with first year production incentives
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 4% of pay
Annual Incentive Plan – Eligibility to participate in AAA Arizona annual bonus plan
Paid Time Off – Accrual of 17 PTO days per year, nine holidays annually and 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Responsibilities:

Quote and write personal and commercial lines insurance (auto, homeowner's, life).
Prospect within the community to develop new insurance business and create brand presence. Prospect from various resources.
Required to meeting or exceed sales goals set by management
Provide customer service to insurance clients.
Employees are required to support the lead generation initiative by providing qualified leads to other business lines of AAA Arizona that include Travel and Automotive.
Maintain records, logs and files according to department and club guidelines. Demonstrate thorough and competent skills in both industry and Club computerized systems.
May perform other duties as assigned.

Qualifications:

High School Diploma or GED required
Minimum 3 years of experience independently selling Home and Auto Insurance required
Experience selling Life Insurance preferred
Valid Arizona Property and Casualty Insurance License
Valid Arizona driver's license

We’ll value your skills and experience. We’re building a performance organization with heart and developing a pipeline of tomorrow’s leaders. Your work will be enhanced with training opportunities, a mentoring program and our Promote-from-within philosophy. We celebrate our diversity and leverage the power of many minds.

#IA Sales

Apply Today

Life Insurance Agent

Vallejo, California

Essential Functions

Maximizes life insurance market penetration with current members and property/casualty insureds and stays vigilant for new sales opportunities. Maintains high quality production and persistent standards to assure profitable growth. Identifies and develops sales opportunities within the community. Follows company approved sales process in the completion of required financial, activity and sales reporting.
Provides life sales support and training on lead development and identification for the frontline employees, Insurance Sales Agents (P/C) and other staff who come in contact with members/ insureds. Establishes and maintains strong working relationships with front line employees, Sales Agents and the branch management team. Notifies Agents in a timely manner of result with referred lead. Provides leads from life insureds and other calls to Sales Agents for other products/services, i.e., membership, auto/homeowners and travel insurance.
Stays well-informed of changes and developments in policy and/or external practices. Attends meetings to obtain information, provide input, keep lines of communication open, stay updated and offer sales ideas when appropriate. Keeps current in industry; maintains continuing education for licensure.
Develops annual business plan with input and involvement from the Life Sales Manager to meet goals and determine responsibilities, including new business life sales, quality standards, as well as building outstanding customer relationships. Reviews plan objectives and reassesses strategies to align performance relative to annual sales goals.
Ensures compliance with NCNU and AAA Life and regulations, as well as external regulations

Knowledge/Skills/Abilities

Strong interpersonal, presentation and communication skills needed to interact with staff, members and insureds effectively
Ability to cultivate relationships with peers and staff; educates staff to make referrals to Life Insurance

Agents

Computer skills in basic software applications, and navigating business applications specific to life insurance
Demonstrated skills in selling life insurance and annuities; Skills to develop, track and effectively follow up on leads (preferred)
Strong knowledge in sales techniques, life product line illustrations, features and benefits (preferred)
Demonstrated skills in prospecting and lead generation abilities (preferred)
Bilingual communication skills (preferred)

Education & Experience / Licenses & Certification

High School Diploma or GED
Valid Automobile Operator's License
Active State Resident Life Insurance License
Bachelor's degree in a related area or an equivalent combination of education and experience
(preferred)
1+ years experience in Life Insurance and/or Annuity Sales (preferred)
CLU, ChFC and/or LUTCF Designations (preferred)

Work Environment/Physical Requirements

Works in an office environment sitting at a desk, table or computer workstation for extended periods of time. May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

#LifeSales

Apply Today

Fire Alarm Technician

Scottsdale, Arizona

AAA recently acquired SafeGuard, the 11th largest smart home security company in the United States, with the vision to become the most trusted brand in this industry. Safeguard, has been Protecting Arizona families and businesses for over 50 years; we are Arizona's largest locally-operated security provider. With an A+ Better Business Bureau Ranking, we prove every day that we love being there for and helping our customers. We work hard to create an environment where you can thrive and use your skills and talents to help us deliver legendary Customer Service. You’ll help positively impact every homeowner and the communities that we serve, too.

You will be part of a team that has a must win attitude matched by an unparalleled support staff. We’re looking for hardworking, self-motivated, individuals with a professional presence. You will be working with a company and a team that is second to none and we are looking for the same!

AAA Smart Home is looking for a Fire Alarm Technician to join our team! You will be responsible for completing inspections of all makes and models of Fire Alarm Systems. Must be able to accurately test and inspect per NFPA 72.

Responsibilities:

Performs inspections, troubleshooting, and repairs of systems at customer locations.
Systems serviced will include fire alarm, life safety, and suppression systems.
The position will require the use of both hand and electronic tools.
The technician will be responsible for company issued inventory and tools.
Reports and documentation must be completed in accordance with company procedures and practices.
Inspect and test all types of Fire Alarm systems and their components.
Troubleshoot and repair faults.
After normal business hours service calls and scheduled weekend services (when required).

Qualifications:

Must have extensive knowledge of fire code based on NFPA 72, and manufacture specs.

Must possess a Nicet or CSA Certification (or the ability to obtain within 6 months)

Clean MVD Record Required

Strong mechanical aptitude and troubleshooting skills

Deadline and detail-oriented

Ability to thrive in a fast-paced environment

Must provide your own hand tools. (Specialty tool will be provided)

Additional certifications and/or knowledge of other types of systems are a plus.

Notifier experience a plus!

Work Environment/Physical Requirements:

Field position involving driving, climbing ladders, crawling into restricted spaces and carrying up to 50 lbs with some office time filling out paperwork and completing computer based information/research. Work flexible hours.

#SAFE

Apply Today

Member Experience Associate - MVD Services

Sun City West, Arizona

Why work for us?

Benefits – Access to Medical, Dental, and Vision program and more!
401k Matching – $1 for $1 company match up to 4% of pay
Annual Incentive Plan – Eligibility to participate in AAA annual bonus plan
Paid Time Off – Accrual of 17 PTO days your first year, nine paid holidays annually, and 24 hours earmarked for volunteer activities

Essential Functions:

Exhibits AAA guiding principles and core values
Performs routine sales, service and operational functions for AAA Members including; DMV, cashiering, auto travel, notary and insurance sales support, with expectations for maintaining required standards, policies and procedures
Understands and actively promotes products and services to achieve individual goals in support of meeting organization goals and objectives
Overcomes obstacles that create barriers to Team Member or branch efforts
Identifies process improvement opportunities and proposes solutions
Acts as an agent for change while promoting AAA’s guiding principles and core values

Knowledge/Skills/Abilities:

Demonstrates sales and service skills. Able to effectively interact, face-to-face, with new, prospective and existing Members.
Accuracy and comfort handling money, making change, balancing cash drawer.
Good computer skills, proficient in both reading and basic arithmetic.
Good written and verbal communication skills in person and over the phone.
Ability to multitask in response to requests, requirements and Member/Team Member expectations. Ability to accept feedback and correct course as necessary.

Experience & Licenses/Certifications:

Two years of sales or MVD customer service experience required
Experience working with sales and service standards and goals
Current & valid Driver's License with clean history may be required
Bonding and fingerprinting may be required
Active AZ MVD Certification required
P&C Licensing may be required

Work Environment/Physical Requirements:

Works in a variety of office environments where standing, walking or sitting at a desk, table or computer workstation may be required for extended periods of time. May travel by car, plane or other form of transportation to attend business meetings or conferences. May be required to work in one or more locations in a defined service area. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

#MEA

Apply Today

Smart Business - Installation Technician

Reno, Nevada

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Safeguard Security has an opportunity for a Commercial Security System Installer to install our security systems in commercial properties.

Why work for us?

Career Advancement - Multiple levels
Great Benefits - Medical/Dental/Vision
Retirement - 401k matching up to 3%
Work/Life Balance - PTO 3 Weeks + 9 paid holidays

RESPONSIBILITIES

Wiring and trim out of structured cabling, audio/video, security, and CCTV systems
Installing electrical apparatuses and equipment in a residence
Working with a maximum of 240 volts
Commercial wiring
Troubleshooting
Trim and fixtures
Reading blueprints and schematics
Low voltage installations
National Electrical Code (NEC)
Installing commercial safety features and ground connections
Installing low voltage
Ability to use a multimeter and other common tools of the trade
Ability to climb ladders, operate aerial lift platforms
Ability to pull, secure and terminate wire.

QUALIFICATIONS:

5-10 years of experience installing, programming, and troubleshooting security, audio/video, networking, and CCTV Systems

A wide range of experience from Pre-Wire to Programmer

Proficient knowledge with the following system types: Security – Honeywell, DSC, 2GIG, other systems a plus CCTV – Honeywell, Alarm.com, Luma, Wireless – Z-wave locks and thermostats

Ability to read and install systems per design drawings and sales proposals

Position requires high level of efficiency, attention to detail, quality control, and teamwork

Candidate must possess all necessary hand tools to complete daily tasks

Candidate should be comfortable with training junior installers

Must have a clean driving record

#SAFE

Apply Today

Insurance Sales Agent

Sparks, Nevada

Why work for us?

Licensing Assistance – If unlicensed, AAA NCNU will reimburse the costs of licensure
Training – You’ll attend a thorough, comprehensive, two week training program
No Overhead Costs – W-2 structure with dedicated space in a AAA branch
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan
Paid Time Off – 17 days your first year + nine holidays annually + 24 hours per year designated for volunteer work

Essential Functions:

Uses sales techniques and strong product knowledge to identify customer-specific needs to generate new sales, retain existing insureds and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.
Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Agent’s manager.
Conduct insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.
Establishes rapport with the insured that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.
Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.
Responds to customer inquiries and requests relating to insurance products and membership.
Researches and resolves complex customer service issues. Often assists the insured in initiating the first notice of loss on claims.

Knowledge/Skills/Abilities:

Strong sales skills with a history of effectively developing, tracking, following up on and closing leads.
Advanced consultative selling techniques utilizing thorough product knowledge.
Knowledge of desktop systems including but not limited to Microsoft Office software applications.

Experience & Licenses/Certifications:

3 to 5 years of relevant sales or insurance industry work experience required.
Possesses or has the ability to possess active and unrestricted state issued license(s) required to place property and casualty insurance.

#IA

Apply Today

Commercial Sales Manager

Tempe, Arizona

JOB SUMMARY

This position is responsible for driving top line sales revenue to meet company goals and objectives. To develop a professional sales team that matches the AAA brand reputation and customer experience expectations. Create sales and market strategies and then execute the plan.

RESPONSIBILITIES AND DUTIES

Prospecting and opening doors for and with the salespeople within our target markets
Teach and work with sales reps on how to prospect, set appointments, and close business
Manage sales team through activity based management.
Instructing on how to overcome sales objections
Build and develop department culture through hiring, leading, coaching and training
Create a sales department culture that matches the company culture and AAA brand
Develop sales and market strategies

QUALIFICATIONS

Leadership – Experience recruiting, building, training and inspiring a professional sales team
Development of 1-2 year sales/marketing strategy and business plans
Sales Management experience running a large sales team in multiple cities or states, a plus
Familiar with developing sales compensation plans that drive sales to meet corporate objectives and goals
Departmental Budget and P&L Management, a plus
Proficient in Word, Excel, PowerPoint and Google Suite
Outstanding communication, organizational and time management skills
4 years of outside sales experience
3 years of sales management experience
Strategic business planning and execution experience
Industry Experience a plus – familiar with commercial fire alarm, security, CCTV, Access Control, Guard/Patrol

EDUCATION, KNOWLEDGE, SKILLS, COMPETENCIES, CERTIFICATIONS/LICENSES

BTR Qualified

College Degree

#SAFE

Apply Today

Travel Sales Counselor

Elk Grove, California

Whether you’re just starting your journey or looking to grow your career, we’ll support you every step of the way.

Why work for us?

Benefits – Access to Medical, Dental, and Vision program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Annual Incentive Plan – Eligibility to participate in AAA annual bonus plan
Paid Time Off – Accrual of 17 PTO days your first year, nine paid holidays annually, and 24 hours earmarked for volunteer activities

Essential Functions:

Sells International & Domestic vacation packages, cruises, tours, hotel, car rental, rail and air travel
Owns the relationship with the member from beginning to end of each travel related transaction
Researches, evaluates and compares appropriate AAA Travel Partner packages to match up with member needs for the purpose of “delivering exceptional member experiences” in every transaction
Stays current with world events and latest travel industry developments and trends, and provides relevant information to members
Processes and interprets travel documents for members purchasing travel products with AAA and inform them of governmental requirements
Investigates and responds to travel-related member questions/complaints, and recommends solutions
Initiates contact with members and past customers to prospect for new business and encourages repeat business
Maintains minimum production goals in the following areas: Travel sales, sales of Travel Partner and proprietary products (i.e. Sojourns, AAA Vacations)
Cross-sells products and services (e.g., insurance (P&C, Life), new membership accounts, etc.)

Knowledge/Skills/Abilities:

Ability to clearly communicate (verbal and written) in English
Basic computer (e.g., Microsoft Word, Outlook, etc.) and industry specific applications (e.g., Galileo, VAX, etc.) and telephone skills
GDS experience required (Apollo/Galileo/Travelport)
Detailed knowledge of travel products
Knowledge of worldwide geography, the ability to read and interpret maps and brochures
Self-motivated sales drive and documented sales success
Ability to work efficiently both independently and as part of a team
Bilingual communication skills are a plus

Education & Experience / Licenses & Certifications:

HS Diploma or GED required
2 years of recent experience selling international and domestic travel services required
Travel Institute certification as “CTA, CTC, or CTIE” preferred

Work Environment/Physical Requirements:

Works in an office environment sitting at a desk, table or computer workstation for extended periods of time. May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 70-80 percent of the time spent on the job involves the use of a personal computer.

Apply Today

Member Experience Associate

Prescott, Arizona

Why work for us?

Benefits – Access to Medical, Dental, and Vision program and more!
401k Matching – $1 for $1 company match up to 4% of pay
Annual Incentive Plan – Eligibility to participate in AAA annual bonus plan
Paid Time Off – Accrual of 17 PTO days your first year, nine paid holidays annually, and 24 hours earmarked for volunteer activities

Essential Functions:

Exhibits AAA guiding principles and core values
Performs routine sales, service and operational functions for AAA Members including; DMV, cashiering, auto travel, notary and insurance sales support, with expectations for maintaining required standards, policies and procedures
Understands and actively promotes products and services to achieve individual goals in support of meeting organization goals and objectives
Overcomes obstacles that create barriers to Team Member or branch efforts
Identifies process improvement opportunities and proposes solutions
Acts as an agent for change while promoting AAA’s guiding principles and core values

Knowledge/Skills/Abilities:

Demonstrates sales and service skills. Able to effectively interact, face-to-face, with new, prospective and existing Members.
Accuracy and comfort handling money, making change, balancing cash drawer.
Good computer skills, proficient in both reading and basic arithmetic.
Good written and verbal communication skills in person and over the phone.
Ability to multitask in response to requests, requirements and Member/Team Member expectations. Ability to accept feedback and correct course as necessary.

Experience & Licenses/Certifications:

Two years of sales or customer service experience required
Experience working with sales and service standards and goals
Current & valid Driver's License with clean history may be required
Bonding and fingerprinting may be required
P&C Licensing preferred

Work Environment/Physical Requirements:

#MEA

Apply Today

Travel Sales Counselor

Tucson, Arizona

Whether you’re just starting your journey or looking to grow your career, we’ll support you every step of the way.

Essential Functions:

Sells International & Domestic vacation packages, cruises, tours, hotel, car rental, rail and air travel
Owns the relationship with the member from beginning to end of each travel related transaction
Researches, evaluates and compares appropriate AAA Travel Partner packages to match up with member needs for the purpose of “delivering exceptional member experiences” in every transaction
Stays current with world events and latest travel industry developments and trends, and provides relevant information to members
Processes and interprets travel documents for members purchasing travel products with AAA and inform them of governmental requirements
Investigates and responds to travel-related member questions/complaints, and recommends solutions
Initiates contact with members and past customers to prospect for new business and encourages repeat business
Maintains minimum production goals in the following areas: Travel sales, sales of Travel Partner and proprietary products (i.e. Sojourns, AAA Vacations)
Cross-sells products and services (e.g., insurance (P&C, Life), new membership accounts, etc.)

Knowledge/Skills/Abilities:

Ability to clearly communicate (verbal and written) in English
Basic computer (e.g., Microsoft Word, Outlook, etc.) and industry specific applications (e.g., Galileo, VAX, etc.) and telephone skills
GDS experience required (Apollo/Galileo/Travelport)
Detailed knowledge of travel products
Knowledge of worldwide geography, the ability to read and interpret maps and brochures
Self-motivated sales drive and documented sales success
Ability to work efficiently both independently and as part of a team
Bilingual communication skills are a plus

Education & Experience / Licenses & Certifications:

HS Diploma or GED required
2 years of recent experience selling international and domestic travel services required
Travel Institute certification as “CTA, CTC, or CTIE” preferred

Work Environment/Physical Requirements:

Works in an office environment sitting at a desk, table or computer workstation for extended periods of time. May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 70-80 percent of the time spent on the job involves the use of a personal computer.

Apply Today

Member Experience Associate - Bilingual Spanish

Sonoma, California

Why work for us?

Benefits – Access to Medical, Dental, and Vision program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Annual Incentive Plan – Eligibility to participate in AAA annual bonus plan
Paid Time Off – Accrual of 17 PTO days your first year, nine paid holidays annually, and 24 hours earmarked for volunteer activities

Essential Functions:

Exhibits AAA guiding principles and core values
Performs routine sales, service and operational functions for AAA Members including; DMV, cashiering, auto travel, notary and insurance sales support, with expectations for maintaining required standards, policies and procedures
Understands and actively promotes products and services to achieve individual goals in support of meeting organization goals and objectives
Overcomes obstacles that create barriers to Team Member or branch efforts
Identifies process improvement opportunities and proposes solutions
Acts as an agent for change while promoting AAA’s guiding principles and core values

Knowledge/Skills/Abilities:

Demonstrates sales and service skills. Able to effectively interact, face-to-face, with new, prospective and existing Members.
Accuracy and comfort handling money, making change, balancing cash drawer.
Good computer skills, proficient in both reading and basic arithmetic.
Good written and verbal communication skills in person and over the phone.
Ability to multitask in response to requests, requirements and Member/Team Member expectations. Ability to accept feedback and correct course as necessary.
Bilingual (Spanish) required

Experience & Licenses/Certifications:

Two years of sales or customer service experience required
Experience working with sales and service standards and goals
Current & valid Driver's License with clean history may be required
Bonding and fingerprinting may be required
P&C Licensing may be required

Work Environment/Physical Requirements:

Apply Today

Travel Counselor

Menlo Park, California

Whether you’re just starting your journey or looking to grow your career, we’ll support you every step of the way.

Why work for us?

Benefits – Access to Medical, Dental, and Vision program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Annual Incentive Plan – Eligibility to participate in AAA annual bonus plan
Paid Time Off – Accrual of 17 PTO days your first year, nine paid holidays annually, and 24 hours earmarked for volunteer activities

Essential Functions:

Sells International & Domestic vacation packages, cruises, tours, hotel, car rental, rail and air travel
Owns the relationship with the member from beginning to end of each travel related transaction
Researches, evaluates and compares appropriate AAA Travel Partner packages to match up with member needs for the purpose of “delivering exceptional member experiences” in every transaction
Stays current with world events and latest travel industry developments and trends, and provides relevant information to members
Processes and interprets travel documents for members purchasing travel products with AAA and inform them of governmental requirements
Investigates and responds to travel-related member questions/complaints, and recommends solutions
Initiates contact with members and past customers to prospect for new business and encourages repeat business
Maintains minimum production goals in the following areas: Travel sales, sales of Travel Partner and proprietary products (i.e. Sojourns, AAA Vacations)
Cross-sells products and services (e.g., insurance (P&C, Life), new membership accounts, etc.)

Knowledge/Skills/Abilities:

Ability to clearly communicate (verbal and written) in English
Basic computer (e.g., Microsoft Word, Outlook, etc.) and industry specific applications (e.g., Galileo, VAX, etc.) and telephone skills
GDS experience required (Apollo/Galileo/Travelport)
Detailed knowledge of travel products
Knowledge of worldwide geography, the ability to read and interpret maps and brochures
Self-motivated sales drive and documented sales success
Ability to work efficiently both independently and as part of a team
Bilingual communication skills are a plus

Education & Experience / Licenses & Certifications:

HS Diploma or GED required
2 years of recent experience selling international and domestic travel services required
Travel Institute certification as “CTA, CTC, or CTIE” preferred

Work Environment/Physical Requirements:

Works in an office environment sitting at a desk, table or computer workstation for extended periods of time. May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 70-80 percent of the time spent on the job involves the use of a personal computer.

Apply Today

Certified Technician

Tucson, Arizona

We're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service.

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.

We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

We work hard to create an environment where you can thrive and where you use your skills and talents to help us deliver legendary Member service. You’ll help have a positive impact on the diverse communities we serve, too.

Why AAA?

Hourly Pay, Wrench Rate with bonus and incentive plan
$2500 Signon Bonus
Exceptional benefits within 30 days of hire, to include 401k matching
17 Paid Days off and no Sunday work hours
Tuition reimbursement for receiving additional ASE certifications
A free AAA Membership and numerous employee discounts

What You'll Do.

Successfully complete automotive service and repair work qualified to perform. Perform work according to safety guidelines. Complete vehicle inspection form and vehicle diagnostic form and submit to service advisor. Complete documentation of repair work completed.
Advises service advisor of change in a vehicles status. Inspect vehicles for additional needed repairs or maintenance and recommend them to the service advisors for sale to customers.
Responsible to maintain a safe and clean work area. Participate in ongoing training as assigned by management. Study technical bulletins, industry magazines, and technical web sites.

What You've Done.

3-5 years automotive repair experience
2+ ASE Certifications required or equivalent experience.
Valid Arizona driver’s license and current 39 month driving record.
Candidates will be considered if certifications have expired within the last 2 years.
Candidate will be required to re-certify in at least 2 areas at the next testing cycle as a condition of employment.

#AUTO

Apply Today

Inventory Control Specialist

Phoenix, Arizona

Insurance Sales Agent

Washington, Utah

Why work for us?

Licensing Assistance – If unlicensed, AAA NCNU will reimburse the costs of licensure
Training – You’ll attend a thorough, comprehensive, two week training program
No Overhead Costs – W-2 structure with dedicated space in a AAA branch
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan
Paid Time Off – 17 days your first year + nine holidays annually + 24 hours per year designated for volunteer work

Essential Functions:

Uses sales techniques and strong product knowledge to identify customer-specific needs to generate new sales, retain existing insureds and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.
Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Agent’s manager.
Conduct insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.
Establishes rapport with the insured that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.
Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.
Responds to customer inquiries and requests relating to insurance products and membership.
Researches and resolves complex customer service issues. Often assists the insured in initiating the first notice of loss on claims.

Knowledge/Skills/Abilities:

Strong sales skills with a history of effectively developing, tracking, following up on and closing leads.
Advanced consultative selling techniques utilizing thorough product knowledge.
Knowledge of desktop systems including but not limited to Microsoft Office software applications.

Experience & Licenses/Certifications:

HS Diploma or GED required
3 to 5 years of relevant sales or insurance industry work experience required.
Possesses or has the ability to possess active and unrestricted state issued license(s) required to place property and casualty insurance.

#IA

Apply Today

Insurance Sales Associate

Madera, California

Why work for us?

Licensing Assistance – If unlicensed, AAA NCNU will reimburse the costs of licensure
Training – You’ll attend a thorough, comprehensive, three week training program in our Walnut Creek headquarters
No Overhead Costs – W-2 structure with dedication space in a AAA NCNU branch
Compensation - Base plus bonus platform with eligibility of annual merit increase and first year production bonuses
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan
Paid Time Off – Ten hours per month, ten holidays annually, one floating holiday and 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Job Summary

Insurance Associates serve our Members by selling them the Property & Casualty and Roadside Assistance insurance that meets the Member’s needs. Individuals in this role are accountable for achieving assigned sales goals while providing an exceptional Member experience. Primary responsibilities include soliciting new business, serving existing insured Members, and retaining policies. Insurance Associates participate in promotions, events, marketing activities, and the cross-sell of AAA insurance products. Insurance Associates are professionals who guide our Members in the purchase of appropriate products and coverage under managerial supervision.

Responsibilities:

Uses sales techniques and product knowledge to identify customer-specific needs to generate new sales, retain existing insured’s and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.
Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Associate’s manager.
Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.
Consistently provides all Members with a sales and service experience that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.
Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.
Responds to customer inquiries and requests relating to insurance products and membership.
Researches and resolves customer service issues. Often assists the insured in initiating the first notice of loss on claims.

Education & Experience/Licenses & Certifications:

High school diploma or GED required. Bachelor's degree in a relevant field preferred.
2 to 4 years of sales experience required. Insurance industry work experience preferred.
Ability to acquire an unrestricted state issued license(s) required to place property and casualty insurance within fourteen (14) calendar days of start date. Depending on start date, active property and casualty license(s) may be required.

Apply Today

Accounting Analyst

Phoenix, Arizona

ACCOUNTING ANALYST

AAA…we're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service. We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members. We're community minded, and celebrate the growth, development and successes of our diverse Team Members. Whether you’re just starting your journey or looking to grow your career, we’ll support you every step of the way.

Why Work for us:

Impact. Play a key role in innovating the future of auto repair while reinventing AAA and the value propositions we deliver to over 6 Million Members.
Development. Our team is designed to grow business and business leaders. We intend for you to demonstrate your capabilities and leadership skills and earn rapid advancement.
Recognition. We offer a competitive total compensation package including salary, performance bonus, benefits, and 401(k) company match and discretionary contributions.
Lifestyle. We do honorable work, and we practice our values: humility, integrity, teamwork, and service.

Our Accounting Analyst will be responsible for a variety of tasks such as verifying, billing, account reconciliation, posting, computing and summarizing accounting and billing records; preparing financial exhibits and reports; ensuring compliance with company procedures; identifying and correcting questionable entries. They will use professional concepts to complete work and resolve problems of moderate scope and complexity.

Essential Functions

Monitors, controls, reconciles and maintains financial activity and balances of accounts. Ensures transactions are posted to proper accounts. Identifies, researches and corrects questionable transactions. Ensures sub-systems transactions are recorded correctly and transmitted to the GL correctly. May provide complex reconciliations and analyses in preparation of information to support both external and internal audit review and prepares recommendations for changes as needed.

Provides, acquires and exchanges reconciliation information with business partners. Acts as a liaison and provides coaching to the business partners to facilitate quality of reconciliations.
Resolves escalated and/or complicated customer inquiries and concerns. Brings unresolved issues to management with recommendation on how to proceed.
Prepares a variety of management reports and analyses to include summaries of financial transactions, new services or procedures/policies.
May participate in Accounting Services projects to include the development of new systems, products and entities. Documents processes and procedures for a variety of activities and workflows.
May act as team lead for operational staff. Is a resource on more complex processing issues, researching financial discrepancies and escalated customer service and vendor concerns.

Knowledge/Skills/Abilities

Sound knowledge of insurance/travel/members business practices and procedures as related to financial accounting and/or statutory requirements
Knowledge of Generally Accepted Accounting Principles
Sound analytical and organizational skills
Sound account analysis and reconciliation skills to handle work of moderate complexity
Sound skills in Workday, Excel, Word and Access
Skills to present information in a clear and concise manner both in writing and verbally to all levels of management

Education & Experience / Licenses & Certification

Bachelor's degree with emphasis on Business Administration, Finance or Accounting preferred or equivalent experience
2-4 years previous relevant work experience

Apply Today

Insurance Sales Agent

Las Vegas, Nevada

Why work for us?

Licensing Assistance – If unlicensed, AAA NCNU will reimburse the costs of licensure
Training – You’ll attend a thorough, comprehensive, two week training program
No Overhead Costs – W-2 structure with dedicated space in a AAA branch
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan
Paid Time Off – 17 days your first year + nine holidays annually + 24 hours per year designated for volunteer work

Essential Functions:

Uses sales techniques and strong product knowledge to identify customer-specific needs to generate new sales, retain existing insureds and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.
Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Agent’s manager.
Conduct insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.
Establishes rapport with the insured that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.
Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.
Responds to customer inquiries and requests relating to insurance products and membership.
Researches and resolves complex customer service issues. Often assists the insured in initiating the first notice of loss on claims.

Knowledge/Skills/Abilities:

Strong sales skills with a history of effectively developing, tracking, following up on and closing leads.
Advanced consultative selling techniques utilizing thorough product knowledge.
Knowledge of desktop systems including but not limited to Microsoft Office software applications.

Experience & Licenses/Certifications:

HS Diploma or GED required
3 to 5 years of relevant sales or insurance industry work experience required.
Possesses or has the ability to possess active and unrestricted state issued license(s) required to place property and casualty insurance.

#IA

Apply Today

Automotive Repair Relations Specialist - East Bay or SF Location -

Walnut Creek, California

AUTOMOTIVE REPAIR RELATIONS SPECIALIST - EAST BAY OR SF LOCATION

Why Work for us:

· Impact. Play a key role in innovating the future of auto repair while reinventing AAA and the value propositions we deliver to over 6 Million Members.

· Development. Our team is designed to grow business and business leaders. We intend for you to demonstrate your capabilities and leadership skills and earn rapid advancement.

· Recognition. We offer a competitive total compensation package including salary, performance bonus, benefits, and 401(k) company match and discretionary contributions.

· Lifestyle. We do honorable work, and we practice our values: humility, integrity, teamwork, and service.

Under general supervision, our Automotive Repair Relations Specialist is responsible for business consulting and Repair Facility management activities for assigned Approved Automotive Repair (AAR) facilities of diverse scope and complexity. Uses business knowledge, industry expertise and consulting skills to understand and improve performance in imaginative ways. Has extensive customer service and interpersonal skills to drive improvements in member experience and facilitate AAR business in collaboration within the AAA NCNU team . Responsible for quality assurance of Repair Facility provided services, as well as their compliance with contractual obligations and standards. Responsible for resolution and escalation of member complaints and AAR issues. Works and collaborates with others in either a lead or support role as business needs demand.

Essential Functions

• Regularly monitors and reviews quantitative and qualitative contractor performance metrics in order to provide auto repair facility feedback, offer improvement opportunities and ensure corrective action is taken when necessary.

• Gathers information from auto repair facilities to better understand their needs and identifies opportunities to help them improve their business operations by developing tailored analyses to help them understand trends in their performance and readily see opportunities to grow their business or improve operating margin

• Shares best practices to improve auto repair facility performance and operating efficiencies

• Looks for opportunities to gather information on repair facilities financial health and provide basic financial advice

• Conducts scheduled visits/inspections to ensure compliance with contracts, and Club/AAA standards and requirements for service, quality, and safety. Frequency requires both annual and periodic inspections

• Monitors and recommends technological improvements in auto repair facility operations pertaining to shop management and customer experience.

• Assists repair facilities with payment issues as necessary, and participates in audits

• Explains Club performance criteria and processes for incentive payments - reconciles any misunderstandings and discrepancies (ERS related)

• Collaborates with auto repair facilities to implement new marketing programs and initiatives to increase member satisfaction and improve their business.

• Support providers through distribution of AAA marketing materials, merchandising opportunities and provides repair facilities with ongoing reporting on results of productivity as a result of marketing process

• Collaborates with repair facilities to resolve member complaints. Conducts investigations by gathering relevant information and data (pictures) from both members and repair facilities regarding complaints/claims. Identifies root cause of member complaints and takes actions with repair facility to remedy and/or prevent future instances. May conduct the required mediation and arbitration necessary to ensure effective resolution of the issue

• Monitors geographic facility distribution and identifies potential repair facilities for optimal service mix and member experience using formal and informal processes

• Conducts assessments and ensures that minimum facility and personnel requirements are met and that the repair facility will provide high quality service

• Orients and trains new repair facilities on AAA operations and procedures

• Escalates priority incidents to ensure Club stakeholders are informed of incident specifics to take appropriate action

Knowledge/Skills/Abilities

• Retail automotive industry experience; including best practices and methods in areas of business specific to repair facility operations.

• Understanding and/or experience of automotive maintenance and mechanics

• Advanced organizational skills

• Strong communication skills

• Strong business writing skills

• Proficient in the use and development of operational / product / financial concepts as they apply to business unit and AAA

• Advanced interpersonal and inter-departmental skills

• Strong analytical skills to effectively identify problems and develop solutions incorporating the use of available technology

• Experience with Google applications (Gmail, Drive etc.)

• Strong proficiency with Excel and familiarity with Word & Powerpoint

• Understanding of AAA business strategy

• Bilingual communication skills (preferred)

Education & Experience / Licenses & Certification

• Bachelor's degree in business or related area or an equivalent combination of education and experience

• Prior automotive industry experience (repair, service, maintenance) preferred

Work Environment/Physical Requirements

Minimum 50% travel by car working with Approved Auto Repair facilities. May travel by car, plane or other form of transportation to attend business meetings or conferences.

THIS POSITION CAN WORK OUT OF EITHER AN EAST BAY OR SAN FRANCISCO LOCATION.

Apply Today

Principal Business Analyst

Walnut Creek, California

AAA…we're one of the largest Membership organizations in the country and you’ve probably heard of us or seen our stickers, but there’s a lot to us that you don’t know about. Here are a few things you may not know:

We’re big – We have a presence in 7 states, serve over 6 million Members, and generate $4 Billion in sales
We’re diverse – We have many products and services including road side assistance, auto repair, insurance, travel advisory, and DMV services
We’re innovative – We invest in an incredible amount of innovation through our innovation arm, A3Ventures, where we both invest in other businesses through venture capital and start our own businesses; check pit Gog Car Share and AAA House Manager: https://www.a3ventures.co/
We’re leading edge – We are helping pioneer the autonomous vehicle market, operating the largest autonomous vehicle testing facility in the country… and we run our own autonomous vehicle on the Las Vegas Strip
We’re service oriented – The selling, the innovation, the size, it’s all in an effort to better serve our members, which is the underlying motive in all our decisions
We care – AAA is committed to communities and have many community based programs including AAA School Safety Patrol, Car Seat Inspection, and disaster preparedness

Job Description

You will be part of a small and talented Data Analytics team focused on identifying trends and developing solutions for the sales organization. As a senior member of the Data Analytics group, you will be responsible for working directly with business users, building scalable data visualizations in Tableau, and performing ad-hoc analysis on business problems that provide actionable insights. Projects will range from quick ad-hoc analysis requested by senior leadership to long term initiatives that set the strategy of the sales organization. You will be expected to provide guidance, mentorship, and training to help develop the team as well as others in the broader organization.

Key Responsibilities

Architect and develop end to end scalable analytical solutions with Tableau
Develop strong collaborative relationships with key partners in Sales, Sales Operations, Finance and Marketing teams
Simplify complex business problems and extract insights from large data sets
Architect and develop analytical solutions that provide insights
Develop SQL queries, scripts, user defined functions, views, and triggers for business logic implementation

Requirements

8+ years of hands-on experience in architecture and design of enterprise data solutions, applications, and integrations; or
BS/BA in computer science, engineering, or business with 5+ years of experience
Ability to lead your own projects and work independently once given a direction
Advanced data visualization skills
Experience working directly with business users to build reports and dashboards as well as solving business questions with data
Expertise with business intelligence solutions, Tableau preferred
Ability to work directly with executives, engineers, and analysts when it comes to defining metrics, crafting solutions and providing insights
Knowledge of or experience with agile methodology
Strong communication, presentation and interpersonal skills
Experience with SQL a plus
MBA is a plus

Apply Today

Insurance Associate

San Ramon, California

AAA has immediate opportunities for motivated individuals to join our team of Insurance Sales Associates.

Why work for us?

Paid Training: $23.00 hourly paid training. Extensive training program will help ensure a seamless transition into an Insurance Agent position.
Licensing Assistance: AAA provides/ will reimburse the costs of licensure
Advancement Opportunities: Opportunity to advance within the first 90 days
No Overhead Costs: W-2 structure with dedication space in a AAA NCNU branch
Compensation: Generous commission structure with the ability to earn commission on every policy.
Benefits: Medical, Dental, Vision, wellness program and more!
401k Matching: $1 for $1 company match up to 6% of pay
Annual Incentive Plan: Eligibility to participate in AAA NCNU annual bonus plan
Paid Time Of: 17 days of PTO your first year + 9 Holidays annually
Community Impact: 24 hours provided per year designated for Volunteer work.
Collaborative Environment: AAA will value your contribution to providing exceptional service to our members

Job Summary

Essential Functions

Uses sales techniques and strong product knowledge to identify customer-specific needs to generate new sales, retain existing insureds and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.
Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Agent’s manager.
Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.
Establishes rapport with the insured that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.
Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.
Responds to customer inquiries and requests relating to insurance products and membership.
Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.
Responds to customer inquiries and requests relating to insurance products and membership.
Researches and resolves complex customer service issues. Often assists the insured in initiating the first notice of loss on claims

Education & Experience/Licenses & Certification

High school diploma or GED required. Bachelor's degree in a relevant field preferred.
2 to 4 years of sales experience preferred.
Insurance industry experience or knowledge preferred.
Knowledge of desktop systems including but not limited to Microsoft Office software applications.
Ability to acquire an unrestricted state issued license(s) required to place property and casualty insurance. Active property and casualty license(s) may be required.

#IASales

Apply Today

Automotive Service Technician

San Jose, California

Why AAA?

Competitive hourly pay with an annual incentive
Exceptional benefits within 30 days of hire, to include 401k matching
15 Paid Days off and no Sunday work hours
Tuition reimbursement for receiving additional ASE certifications
A free AAA Membership and numerous employee discounts

What You’ll Do

Perform oil changes and lubrication services to automobiles
Perform tire repairs and installation services to automobiles
Perform any other minor repairs to automobiles as assigned by a Lead Tech or service writer, according his/her abilities
Gain on the job experience in all areas of automotive repair and strive to obtain ASE Certifications.
Transporting members in company van to work or home
Picking up parts as needed
Assist upper level technicians as needed and for experience
Keep his/her work area clean and safe
Various miscellaneous duties as assigned by Lead Tech or management

What You Have

Automotive Repair Knowledge – Minimum 1 year automotive tire, lube, or general
Repair experience or six months of auto trade school or other formalized training program
Must be able to understand and meet customers’ needs and expectations.
Must use good interpersonal skills in solving customers’ problems and build positive relationships with them
Must be able to communicate with others in a clear, understandable manner.
Must be able to analyze information, identify alternatives, and make sound, logical decisions. Must maximize utilization of available resources
Must be able to build smooth, cooperative working relationships, assisting other team members when possible
Must be able to perform multiple tasks and use time efficiently. Must be able to deal with negative emotions from others, displaying a positive, caring attitude on each interaction
Must be able to adapt to change and be flexible in adjusting approach to meet the needs of different situations. Must be able to rotate among job functions as needed.

What You’ve Done

High School Diploma or GED required
Minimum 1 year automotive tire, lube, or general repair experience or six months of auto trade school or other formalized training program
Must obtain ASE G1 certification within 6 months of hire

#automotive

#OLG

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Member Experience Associate - Bilingual Spanish

Manteca, California

Why work for us?

Benefits – Access to Medical, Dental, and Vision program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Annual Incentive Plan – Eligibility to participate in AAA annual bonus plan
Paid Time Off – Accrual of 17 PTO days your first year, nine paid holidays annually, and 24 hours earmarked for volunteer activities

Essential Functions:

Exhibits AAA guiding principles and core values
Performs routine sales, service and operational functions for AAA Members including; DMV, cashiering, auto travel, notary and insurance sales support, with expectations for maintaining required standards, policies and procedures
Understands and actively promotes products and services to achieve individual goals in support of meeting organization goals and objectives
Overcomes obstacles that create barriers to Team Member or branch efforts
Identifies process improvement opportunities and proposes solutions
Acts as an agent for change while promoting AAA’s guiding principles and core values

Knowledge/Skills/Abilities:

Demonstrates sales and service skills. Able to effectively interact, face-to-face, with new, prospective and existing Members.
Accuracy and comfort handling money, making change, balancing cash drawer.
Good computer skills, proficient in both reading and basic arithmetic.
Good written and verbal communication skills in person and over the phone.
Ability to multitask in response to requests, requirements and Member/Team Member expectations. Ability to accept feedback and correct course as necessary.
Bilingual (Spanish) required

Experience & Licenses/Certifications:

HS Diploma or GED required
Two years of sales or customer service experience required
Experience working with sales and service standards and goals
Current & valid Driver's License with clean history may be required
Bonding and fingerprinting may be required
P&C Licensing may be required

Work Environment/Physical Requirements:

#MEA

Apply Today

Sr. Accounting Analyst

Phoenix, Arizona

SENIOR ACCOUNTING ANALYST

Why Work for us:

· Impact. Play a key role in innovating the future of auto repair while reinventing AAA and the value propositions we deliver to over 6 Million Members.

· Development. Our team is designed to grow business and business leaders. We intend for you to demonstrate your capabilities and leadership skills and earn rapid advancement.

· Recognition. We offer a competitive total compensation package including salary, performance bonus, benefits, and 401(k) company match and discretionary contributions.

· Lifestyle. We do honorable work, and we practice our values: humility, integrity, teamwork, and service.

Our Senior Accounting Analyst will be responsible for a variety of accounting services tasks including account reconciliation, preparing financial exhibits and reports, ensuring compliance with company procedures. Uses professional concepts to complete work and resolve problems of moderate scope and complexity. Role requires in-depth systems knowledge that will enable the individual to take a lead role in the implementation of software tools within the finance function. Conducts and documents operational, product, and financial activities within a business unit, relying on experience and judgment to plan and accomplish goals. Supports overall business strategy and corporate objectives by performing analysis to identify business needs and assist in formulating solutions to business problems or processes.

Essential Functions

• Collects operational and financial data, conducts research and preforms complex analysis.

• Determines possible implications on various departments and offers recommendations for process and system optimization.

• Reviews and analyzes the business units’ operational financial reporting needs.

• Develops and prepares relatively complex Product and Operational reports for management.

• Performs financial variance and trending analysis. Supports findings with research, statistical analysis, rationale, and other related activities for use in management decisions. These include financial and analytical models for decision making.

• Monitors, controls, reconciles and maintains financial activity and balances of accounts. Ensures transactions are posted to proper accounts.

• Identifies, researches and corrects questionable transactions. Ensures sub-systems transactions are recorded correctly and transmitted to the GL correctly.

• May provide complex reconciliations and analyses in preparation of information to support both external and internal audit review and prepares recommendations for changes as needed.

• Provides, acquires and exchanges reconciliation information with business partners. Acts as a liaison and provides coaching to the business partners to facilitate quality of reconciliations.

• Resolves escalated and/or complicated customer inquiries and concerns. Brings unresolved issues to management with recommendation on how to proceed.

• Prepares a variety of management reports and analyses to include summaries of financial transactions, new services or procedures/policies.

• May participate in Accounting Services projects to include the development of new systems, products and entities. Documents processes and procedures for a variety of activities and workflows.

• May act as lead for operational staff. Acts as a resource on more complex processing issues, researching financial discrepancies and escalating customer and vendor concerns as necessary.

Knowledge/Skills/Abilities

• Knowledge of insurance/travel/members business practices and procedures as related to financial accounting and/or statutory requirements

• Knowledge of Generally Accepted Accounting Principles

• Sound analytical and organizational skills

• Sound skills in Workday, Excel, Word and Access

• Excellent oral and written communication skills

• Skills to prepare and present materials to all levels within origination

Education & Experience / Licenses & Certification

• Bachelor's degree with emphasis on Business Administration, Finance or Accounting or equivalent experience

• 5 to 7 years of experience with direct experience as a business systems analyst.

Apply Today

Sales & Service Manager

Clearfield, Utah

This position is responsible for managing the overall growth, development, profitability, and member satisfaction of one or more DSU teams. This position manages all operational activities including performance management, lead distribution, staffing (recruiting and forecasting pipeline) and sales recognition. This position is directly responsible for all employees within assigned team(s). Develops strategy and tactics to optimize team performance in sales and service quality. Contributes to organizational goal of positioning AAA Membership, Insurance and Travel products as market leaders.

Essential Functions

Accountable for delivery of revenue and profitability through DSU team(s) P&L management.
Responsible for the sale of all AAA products (Membership, P&C Insurance and Travel).
Tracks and analyzes all sales metrics to optimize distribution strategy of all lead sources.
Determines distribution strategy, associated staffing and support requirements to execute business plans and realize opportunities. Takes action to support the resolution of issues and creation of solutions within business segments. Leads the development, implementation and delivery of a strategy and associated business plans.
Forecasts staffing needs and maintains staffing pipeline through active recruiting.
Conducts performance evaluation, implements sales actions plans/coaching, and performance management activities for employees.
Provides active, engaged leadership through behavioral coaching and mentoring. Creates an engaging work environment that encourages feedback on local work processes, competitive threats and the member experience.
Responsible for leadership and talent development.
Ensures compliance with AAA policies, procedures, standards and regulations.
Provides feedback to assist in competitive positioning of AAA products and services (e.g., products, pricing, distribution approaches).

Knowledge/Skills/Abilities

Proven effective leadership.
Strong business acumen skills
Demonstrated consistent record of meeting or exceeding sales goals.
Strong written and verbal communication skills.
Strong problem-solving, quantitative and analytical skills with a proven ability to make data-driven decisions
P&L accountability and/or progressively responsible revenue/expense accountability (preferred)
Bi-lingual communication skills (Preferred)
In-depth knowledge of Membership, Insurance, Travel, Retail or Financial Services organization(s) (Preferred)
Strong computer skills, including proficiency with MS Office applications (Word, Excel, PowerPoint, Outlook)
Knowledge of AAA products and systems (Preferred)

Education & Experience / Licenses & Certification

Sales and/or service experience
Supervisory experience in travel, retail sales, insurance or service industry. Comparable experience in a management capacity may also be considered. (Preferred)
Property and Casualty License (Preferred)
Bachelor’s Degree Preferred
High School Diploma or GED
Valid Driver's License

Work Environment/Physical Requirements

Entire work time is conducted in an office setting
Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.
Must be able to understand and follow complex instructions

Competency

Communication, Oral - Ability to communicate effectively with others using the spoken word
Communication, Written - Ability to communicate in writing clearly and concisely
Customer Oriented - Ability to take care of the customers' needs while following company procedures
Interpersonal - Ability to get along well with a variety of personalities and individuals
Energetic - Ability to work at a sustained pace and produce quality work
Reliability - The trait of being dependable and trustworthy
Management Skills - Ability to effectively lead others

Apply Today

Bilingual Member Experience Associate

Elk Grove, California

Why work for us?

Benefits – Access to Medical, Dental, and Vision program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Annual Incentive Plan – Eligibility to participate in AAA annual bonus plan
Paid Time Off – Accrual of 17 PTO days your first year, nine paid holidays annually, and 24 hours earmarked for volunteer activities

Essential Functions:

Exhibits AAA guiding principles and core values
Performs routine sales, service and operational functions for AAA Members including; DMV, cashiering, auto travel, notary and insurance sales support, with expectations for maintaining required standards, policies and procedures
Understands and actively promotes products and services to achieve individual goals in support of meeting organization goals and objectives
Overcomes obstacles that create barriers to Team Member or branch efforts
Identifies process improvement opportunities and proposes solutions
Acts as an agent for change while promoting AAA’s guiding principles and core values

Knowledge/Skills/Abilities:

Demonstrates sales and service skills. Able to effectively interact, face-to-face, with new, prospective and existing Members.
Accuracy and comfort handling money, making change, balancing cash drawer.
Good computer skills, proficient in both reading and basic arithmetic.
Good written and verbal communication skills in person and over the phone.
Ability to multitask in response to requests, requirements and Member/Team Member expectations. Ability to accept feedback and correct course as necessary.
Bilingual in Spanish, Cantonese, Vietnamese or Mandarin required.

Experience & Licenses/Certifications:

High School Diploma or GED required
Two years of sales or customer service experience required
Experience working with sales and service standards and goals
Current & valid Driver's License with clean history may be required
Bonding and fingerprinting may be required
P&C Licensing may be required

Work Environment/Physical Requirements:

#MEA

Apply Today

Residential Installer

San Jose, California

Why work for us?

Training - Career Advancement!
Great Benefits - Medical/Dental/Vision
Retirement - 401k matching up to 3%
Work/Life Balance - PTO 3 Weeks + 9 paid holidays

RESPONSIBILITIES 

Perform diagnostic evaluation of system issues and perform troubleshooting and repairs on low voltage security and home automation systems including cameras, thermostats, locks and more.
Install or upgrade new low voltage security and home automation systems inclusive of cameras, thermostats, door locks and more.

KNOWLEDGE AND SKILLS

Two or more years in a customer service industry role
Strong customer service communication and conflict resolution skills
Strong written and verbal communication skills
Some sales experience is desired

EDUCATION, KNOWLEDGE, SKILLS, COMPETENCIES, CERTIFICATIONS/LICENSES

Must qualify for applicable licenses / certificates
The ability to use hand tools, laptop, and tablet are required.

WORKING ENVIRONMENT/ MINIMUM PHYSICAL REQUIREMENTS

This position includes primarily field work. Physical requirements include standing, sitting, bending, lifting, and climbing. Lifting will include up to 40 pounds. Extensive use of a personal computer or tablet is required. Use of hand and power tools is required on occasion.

#SAFE

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Life Insurance Agent

Los Gatos, California

AAA is known for providing exceptional products, service and experiences to our members. Life insurance is no exception. Our unique Life Insurance Specialist role works collaboratively with branch teams to provide a knowledgeable examination of our members life insurance needs.

Why work for us?

No Overhead Costs – W-2 structure with dedication space in a AAA NCNU branch
Training - Accelerated training program for experienced agents
Compensation - Base plus commission platform with eligibility of annual merit increase, renewals and first year production bonuses
Benefits – Medical, Dental , Vision
401k Matching – $1 for $1 company match up to 6% of pay
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan
Paid Time Off – Ten hours per month, ten holidays annually, one floating holiday and 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Life Insurance Specialist Responsibilities

Provide life sales support and training on lead development and identification for frontline team employees, Insurance Sales Agents (P&C), and other staff
Keep current in the industry by maintaining continuing education for licensure, as well as consistently staying well-informed of updates, changes and other developments in policy and/or external practices
Develop an annual business plan that includes input and involvement with your manager to ensure goals are met and responsibilities are determined, including new business life sales, quality standards, as well as building outstanding customer relationships.
Follow company-approved sales processes during the completion of any required financial, activity and sales reporting
Review plan objectives and reassess strategies in order to align performance relative to annual sales goals
Ensure compliance with and AAA Life regulations, as well as external regulations

Education & Experience/Licenses & Certification

High School Diploma or GED; a valid driver’s license; and an active State Resident Life Insurance License.
Bachelor’s Degree in a related area or an equivalent combination of education and experience and a minimum 6 months experience in Life Insurance and/or Annuity Sales.
CLU, ChFC and/or LUTCF Designations a plus.

#LifeSales

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Member Experience Associate

San Jose, California

Essential Functions

Exhibits AAA guiding principles and core values
Performs routine sales, service and operational functions for AAA Members including; DMV, cashiering, auto travel, notary and insurance sales support, with expectations for maintaining required standards, policies and procedures
Understands and actively promotes products and services to achieve individual goals in support of meeting organization goals and objectives
Overcomes obstacles that create barriers to Team Member or branch efforts
Identifies process improvement opportunities and proposes solutions
Acts as an agent for change while promoting AAA’s guiding principles and core values

Knowledge/Skills/Abilities

Demonstrates sales and service skills. Able to effectively interact, face-to-face, with new, prospective and existing Members.
Accuracy and comfort handling money, making change, balancing cash drawer.
Good computer skills, proficient in both reading and basic arithmetic.
Good written and verbal communication skills in person and over the phone.
Ability to multitask in response to requests, requirements and Member/Team Member expectations. Ability to accept feedback and correct course as necessary.

Education & Experience / Licenses & Certification

High school diploma or GED required
Two years sales or customer service experience
Experience working with sales and service standards and goals
Current & valid Driver's License with clean history may be required
Bonding and fingerprinting may be required
P&C Licensing may also be required

Work Environment/Physical Requirements

#MEA Sales

Apply Today

Senior Counsel

Walnut Creek, California

Principal Responsibilities

· Privacy – Serve as the organization’s subject matter expert on privacy laws (including CCPA), and advise on matters relating to privacy, data protection, and information security. Collaborate with the Ethics & Compliance team on maintaining the company’s privacy strategy and delivering practical and compliant solutions.

· Marketing – Review and advise on advertising/promotions across all marketing channels. Develop and maintain guidelines and processes based upon latest developments in laws and regulations.

· Commercial – Support procurement division through drafting and negotiating commercial agreements. Lead complex commercial transactions, including M&A. Negotiate and resolve commercial disputes.

· Product – Advise product teams throughout the development life cycle on matters relating to compliance, IP and consumer protection issues, including consumer-facing disclosures.

· General Corporate – Assist and support a wide range of projects as needed, including new business lines.

Essential Functions

· Provides advice and counsel on legal issues impacting the Company's operations and business.

· Drafts, reviews, advises and negotiates contracts, policies, procedures and other legal documents with a higher degree of complexity.

· Researches, analyzes and advises on proposed and existing legislation and regulations for impact on the company.

· Substantial knowledge of current law and issues within areas of specialty.

· Initiates and leads cross-divisional and enterprise projects. Interacts and influences business to help drive business results.

· Performs special projects (substantive, administrative and practice management) for the legal department, including those involving a higher degree of complexity, business impact or financial or personnel resources.

· Develops and/or conducts training programs for supervisors, managers and/or employees.

· Engages and manages outside counsel within area of responsibility in a cost-effective manner.

Education & Experience / Licenses & Certification

· BA/BS - Bachelor's degree in related area or an equivalent combination of education and experience

· J.D. from accredited law school

· IAPP CIPP/US certification

· MBA from accredited college/university preferred

· California State Bar license in good standing

· 8+ years’ experience advising clients, with a combination of law firm and in-house experience

· Computer skills, MS Office, Google Suite, and online research tools such as WESTLAW

Skills

· Experience directly advising business stakeholders, including engaging colleagues from a business as well as a legal perspective

· Ability to communicate verbally and in writing in an organized and effective manner with attention to detail

· Ability to balance multiple priorities while working in an efficient manner

· Strong foundation of change management and process improvement skills

· Excellent strategic thinking and analytical skills with high-level business judgement

Driven self-starter who is comfortable operating with ambiguity and learning new disciplines

Apply Today

MVD Member Experience Associate

Goodyear, Arizona

Why work for us?

Benefits – Access to Medical, Dental, and Vision program and more!
401k Matching – $1 for $1 company match up to 4% of pay
Annual Incentive Plan – Eligibility to participate in AAA annual bonus plan
Paid Time Off – Accrual of 17 PTO days your first year, nine paid holidays annually, and 24 hours earmarked for volunteer activities

Essential Functions:

Exhibits AAA guiding principles and core values
Performs routine sales, service and operational functions for AAA Members including; MVD, cashiering, auto travel, notary and insurance sales support, with expectations for maintaining required standards, policies and procedures
Understands and actively promotes products and services to achieve individual goals in support of meeting organization goals and objectives
Overcomes obstacles that create barriers to Team Member or branch efforts
Identifies process improvement opportunities and proposes solutions
Acts as an agent for change while promoting AAA’s guiding principles and core values

Knowledge/Skills/Abilities:

Demonstrates sales and service skills. Able to effectively interact, face-to-face, with new, prospective and existing Members.
Accuracy and comfort handling money, making change, balancing cash drawer.
Good computer skills, proficient in both reading and basic arithmetic.
Good written and verbal communication skills in person and over the phone.
Ability to multitask in response to requests, requirements and Member/Team Member expectations. Ability to accept feedback and correct course as necessary.

Experience & Licenses/Certifications:

Minimum one year of MVD customer service experience required
Experience working with sales and service standards and goals
Current & valid Driver's License with clean history may be required
Bonding and fingerprinting may be required
Active AZ MVD Certification required
P&C Licensing may be required

Work Environment/Physical Requirements:

#MEA

Apply Today

Insurance Sales Agent

Las Vegas, Nevada

Why work for us?

Licensing Assistance – If unlicensed, AAA NCNU will reimburse the costs of licensure
Training – You’ll attend a thorough, comprehensive, two week training program
No Overhead Costs – W-2 structure with dedicated space in a AAA branch
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan
Paid Time Off – 17 days your first year + nine holidays annually + 24 hours per year designated for volunteer work

Essential Functions:

Uses sales techniques and strong product knowledge to identify customer-specific needs to generate new sales, retain existing insureds and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.
Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Agent’s manager.
Conduct insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.
Establishes rapport with the insured that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.
Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.
Responds to customer inquiries and requests relating to insurance products and membership.
Researches and resolves complex customer service issues. Often assists the insured in initiating the first notice of loss on claims.

Knowledge/Skills/Abilities:

Strong sales skills with a history of effectively developing, tracking, following up on and closing leads.
Advanced consultative selling techniques utilizing thorough product knowledge.
Knowledge of desktop systems including but not limited to Microsoft Office software applications.

Experience & Licenses/Certifications:

HS Diploma or GED required.
3 to 5 years of relevant sales or insurance industry work experience required.
Possesses or has the ability to possess active and unrestricted state issued license(s) required to place property and casualty insurance.

#IA

Apply Today

Director, Growth Marketing - GIG Car Share

Berkeley, California

Located in Downtown Berkeley, A3Ventures is the innovation lab and capital investment engine of AAA. We anticipate needs and shape innovations to help people make sense of our rapidly changing world.

The first new venture to be launched by A3Ventures is GIG Car Share, Northern California's first one-way car share business – positioned at the intersecting trends of mobility, collaborative consumption, and sustainability. We are looking for a Head of Growth to join our team.

As Director of Growth Marketing at GIG Car Share, you will be responsible for driving Member acquisition by scaling and leading our next phase of profitable growth. Our ideal candidate has a proven ability to grow critical KPI’s such as app store views, downloads, enrollments, trials and repeat usage. You should possess an analytical mindset and profit orientation while thriving in an environment of fast testing, measuring, and iterating in pursuit of goals and objectives.

Essential Job Functions:

Growth Strategy, Execution & Optimization: Create and own a multi-channel, evolving growth strategy based on product needs: SEO/ASO, SEM, DSPs, social paid and community/influencer development, word of mouth, email marketing, push notifications, traditional, mobile native and web, programmatic display, etc. Design, launch and optimize campaigns across multiple online channels that meet financial and KPI objectives by getting our audience to take specific and measurable actions. Increase our reach, engagement and loyalty across all platforms. Uncover and leverage new emerging platforms to create new growth opportunities.

Lead Generation & Member Acquisition: Drive consumer traffic to website, landing pages, and social media with the intent of optimizing & increasing conversion rates. Convert insights into action - see Member acquisition process through from ideation to execution. Develop and implement a robust Member engagement/retention strategy to effectively manage Member churn.

Test & Learn: A/B test new and unique ideas based on a deep understanding of data. You will be able to immediately see the impact of your work.

Analyze: Use analytical techniques to identify and unblock bottlenecks; define the KPIs and goals for success; analyzing Member data and users’ feedback.

What You’ve Done:

Growth Marketing & Hacking: You have been responsible for growth strategy, execution, and optimization for a few products or services and have the conversion metrics to show for it. You have a proven track record of success in scaling and automating growth processes through cross channel user acquisition and retention initiatives.

Strategic Planning and Future Visioning: You’ve developed and executed effective strategies as well as consumer visioning and led their deployment to accelerate e-commerce sales growth.

Data Analysis: You have strong analytical skills and experience with data analysis and reporting. Strength in strategic data interpretation and visual representation of data is required.

A/B Testing experience: You love to (A/B) test, know how your target audience moves, and how you can trigger and capture their attention.

Actionable Results: You are relentless in the pursuit of growth, and know how to win new business.

What You’ll Need to Succeed:

8+ years’ experience in marketing -- including 4+ in a direct-response/acquisition/audience.

Deep experience with using analytical tools and interpreting data to drive decisions and behavior.

Bachelor’s Degree required. MBA or Master’s a plus.

Strong track record of building growth hack programs that have measurable impact.

Transformational leadership qualities, emotional intelligence, an executive presence and a startup mindset.

#innovation

Apply Today

Member Experience Associate

San Jose, California

Essential Functions

Exhibits AAA guiding principles and core values
Performs routine sales, service and operational functions for AAA Members including; DMV, cashiering, auto travel, notary and insurance sales support, with expectations for maintaining required standards, policies and procedures
Understands and actively promotes products and services to achieve individual goals in support of meeting organization goals and objectives
Overcomes obstacles that create barriers to Team Member or branch efforts
Identifies process improvement opportunities and proposes solutions
Acts as an agent for change while promoting AAA’s guiding principles and core values

Knowledge/Skills/Abilities

Demonstrates sales and service skills. Able to effectively interact, face-to-face, with new, prospective and existing Members.
Accuracy and comfort handling money, making change, balancing cash drawer.
Good computer skills, proficient in both reading and basic arithmetic.
Good written and verbal communication skills in person and over the phone.
Ability to multitask in response to requests, requirements and Member/Team Member expectations. Ability to accept feedback and correct course as necessary.

Education & Experience / Licenses & Certification

High school diploma or GED required
Two years sales or customer service experience
Experience working with sales and service standards and goals
Current & valid Driver's License with clean history may be required
Bonding and fingerprinting may be required
P&C Licensing may also be required

Work Environment/Physical Requirements

#MEA Sales

Apply Today

Member Experience Associate

Cheyenne, Wyoming

Why work for us?

Benefits – Access to Medical, Dental, and Vision program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Annual Incentive Plan – Eligibility to participate in AAA annual bonus plan
Paid Time Off – Accrual of 17 PTO days your first year, nine paid holidays annually, and 24 hours earmarked for volunteer activities

Essential Functions:

Exhibits AAA guiding principles and core values
Performs routine sales, service and operational functions for AAA Members including; DMV, cashiering, auto travel, notary and insurance sales support, with expectations for maintaining required standards, policies and procedures
Understands and actively promotes products and services to achieve individual goals in support of meeting organization goals and objectives
Overcomes obstacles that create barriers to Team Member or branch efforts
Identifies process improvement opportunities and proposes solutions
Acts as an agent for change while promoting AAA’s guiding principles and core values

Knowledge/Skills/Abilities:

Demonstrates sales and service skills. Able to effectively interact, face-to-face, with new, prospective and existing Members.
Accuracy and comfort handling money, making change, balancing cash drawer.
Good computer skills, proficient in both reading and basic arithmetic.
Good written and verbal communication skills in person and over the phone.
Ability to multitask in response to requests, requirements and Member/Team Member expectations. Ability to accept feedback and correct course as necessary.

Experience & Licenses/Certifications:

HS Diploma or GED required
Two years of sales or customer service experience required
Experience working with sales and service standards and goals
Current & valid Driver's License with clean history may be required
Bonding and fingerprinting may be required
P&C licensing may be required

Work Environment/Physical Requirements:

#MEA

Apply Today

Backflow Technician

Scottsdale, Arizona

Why work for us?

Training - Career Advancement!
Great Benefits - Medical/Dental/Vision
Retirement - 401k matching up to 3%
Work/Life Balance - PTO 3 Weeks + 9 paid holidays

This position is responsible for service, repair, maintenance, and inspections of backflow valve systems for the existing customer base. These services are critical for the ongoing customer service experience and satisfaction of the account base. The department has primary responsibility for customer retention through the responsiveness and provision of inspection, repair, support, and maintenance operations and service.

Perform backflow valve system inspections, identifying deficiencies and upgrade opportunities.

ESSENTIAL FUNCTIONS:

Perform backflow valve system inspections, identifying deficiencies and upgrade opportunities.
Perform backflow valve system repairs, maintenance, and upgrades.
Support the service advisors, key account coordinators, and customer support representatives in the performance of their jobs and service calls. Create reports for customer and agency documentation and submittal.
Maintain relationship with municipal and state fire authorities for licensing and inspections. Interface with the monitoring center manager and supervisors.
Maintain relationships with major accounts and multi-location accounts to ensure satisfaction and retention. Interface with the sales departments to address current service issues and plan support for future growth.

KNOWLEDGE AND SKILLS:

Two or more years in the installation and/or service of backflow valve systems.
Strong customer service communication and conflict resolution skills.
Strong written and verbal communication skills.

EDUCATION, COMPETENCIES, CERTIFICATIONS/LICENSES:

Must qualify for state license.
Knowledge of life safety codes.
Equipment manufacturer’s training and/or certifications are desirable.
Computer/tablet literacy.

#SAFE

Apply Today

Insurance Associate

Concord, California

AAA has immediate opportunities for motivated individuals to join our team of Insurance Sales Associates.

Why work for us?

Paid Training: $23.00 hourly paid training. Extensive training program will help ensure a seamless transition into an Insurance Agent position.
Licensing Assistance: AAA provides/ will reimburse the costs of licensure
Advancement Opportunities: Opportunity to advance within the first 90 days
No Overhead Costs: W-2 structure with dedication space in a AAA NCNU branch
Compensation: Generous commission structure with the ability to earn commission on every policy.
Benefits: Medical, Dental, Vision, wellness program and more!
401k Matching: $1 for $1 company match up to 6% of pay
Annual Incentive Plan: Eligibility to participate in AAA NCNU annual bonus plan
Paid Time Of: 17 days of PTO your first year + 9 Holidays annually
Community Impact: 24 hours provided per year designated for Volunteer work.
Collaborative Environment: AAA will value your contribution to providing exceptional service to our members

Job Summary

Essential Functions

Uses sales techniques and strong product knowledge to identify customer-specific needs to generate new sales, retain existing insureds and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.
Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Agent’s manager.
Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.
Establishes rapport with the insured that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.
Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.
Responds to customer inquiries and requests relating to insurance products and membership.
Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.
Responds to customer inquiries and requests relating to insurance products and membership.
Researches and resolves complex customer service issues. Often assists the insured in initiating the first notice of loss on claims

Education & Experience/Licenses & Certification

High school diploma or GED required. Bachelor's degree in a relevant field preferred.
2 to 4 years of sales experience preferred.
Insurance industry experience or knowledge preferred.
Knowledge of desktop systems including but not limited to Microsoft Office software applications.
Ability to acquire an unrestricted state issued license(s) required to place property and casualty insurance within fourteen (14) calendar days of start date. Depending on start date, active property and casualty license(s) may be required.

#IASales

Apply Today

Manager, Venture Capital and Acqusitions

Berkeley, California

This candidate will manage the daily efforts of A3V’s mergers and acquisitions group as it makes capital investments to foster inorganic growth opportunities for AAA MWG. This includes augmenting AAA’s footprint in industries we currently compete in, as well as potential expansion into adjacent markets. This individual will write investment theses that align the strengths of AAA MWG with acquisitions opportunities in the outside market, as well as lead teams performing this research. They will then make recommendations to executives and senior leadership on which investments to make (in the $10MM-$200MM range). They will then lead search initiatives to identify potential acquisition targets. To do this, they will work with brokers, bankers, and leverage AAA’s internal resources to help identify opportunities. Following target identification, this role encompasses the negotiation and diligence process, including financial model development, operational diligence, legal diligence, negotiating price and other deal terms, etc. This candidate will be responsible for ensuring deals move through the pipeline to closing. Additionally, this role will be responsible for helping maintain relations with A3V’s venture capital portfolio companies.

Job Description

Recommend acquisitions up to $200MM
Invest capital in serial transactions in an industry on behalf or AAA
Manage the creation of market landscapes and research documents analyzing target markets
Develop investment theses based on market landscapes and AAA’s competitive advantages
Source deals using internal efforts as well as advisory services
Perform product, business and financial due diligence on companies of interest. This includes managing a comprehensive diligence process utilizing legal counsel, industry experts, bankers, brokers, accountants, and AAA stakeholders
Perform synergy analysis, comprehensive financial model and valuation assessment
Assist in managing relationships with portfolio companies, including strategic engagements that may result in pilots, proofs of concept, or commercial deals
Network with bankers, brokers, attorneys and others involved in sourcing deals
Own and lead a sourcing process that identifies high-quality potential acquisition targets
Make recommendations, investment pitches and present complex financial models to the AAA MWG investment committee related to
Audit lead/deal database and track investment process

Job Requirements

7 years of experience
Strong financial modeling experience, with an emphasis on M&A valuation models
Strong interest in the insurance, auto repair, home security, travel, home maintenance markets, including keeping abreast of the latest trends and technologies in those spaces
Proven ability to think strategically about products, markets, competitive landscapes
Strong analytical and quantitative skills; proficiency with corporate financial analysis procedures
Proven ability to work independently, while managing multiple projects, often under tight deadlines
Excellent written, verbal and interpersonal communication skills, including the ability to succinctly distill a large quantity of information and analysis for executive consumption
Team player possessing a strong drive to add value

Education/Experience/Training

Bachelor's Degree (Required)
MBA preferred.

Apply Today

Insurance Associate

Newark, California

AAA has immediate opportunities for motivated individuals to join our team of Insurance Sales Associates.

Why work for us?

Paid Training: $23.00/hr during our the training period. Extensive training program will help ensure a seamless transition into an Insurance Agent position.
Licensing Assistance: AAA provides/ will reimburse the costs of licensure
Advancement Opportunities: Opportunity to advance within the first 90 days
No Overhead Costs: W-2 structure with dedication space in a AAA NCNU branch
Compensation: Generous commission structure with the ability to earn commission on every policy.
Benefits: Medical, Dental, Vision, wellness program and more!
401k Matching: $1 for $1 company match up to 6% of pay
Annual Incentive Plan: Eligibility to participate in AAA NCNU annual bonus plan
Paid Time Of: 17 days of PTO your first year + 9 Holidays annually
Community Impact: 24 hours provided per year designated for Volunteer work.
Collaborative Environment: AAA will value your contribution to providing exceptional service to our members

Job Summary

Essential Functions

Uses sales techniques and strong product knowledge to identify customer-specific needs to generate new sales, retain existing insureds and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.
Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Agent’s manager.
Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.
Establishes rapport with the insured that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.
Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.
Responds to customer inquiries and requests relating to insurance products and membership.
Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.
Responds to customer inquiries and requests relating to insurance products and membership.
Researches and resolves complex customer service issues. Often assists the insured in initiating the first notice of loss on claims

Education & Experience/Licenses & Certification

High school diploma or GED required. Bachelor's degree in a relevant field preferred.
2 to 4 years of sales experience preferred.
Insurance industry experience or knowledge preferred.
Knowledge of desktop systems including but not limited to Microsoft Office software applications.
Ability to acquire an unrestricted state issued license(s) required to place property and casualty insurance within fourteen (14) calendar days of start date. Depending on start date, active property and casualty license(s) may be required.

#IASales

Apply Today

Shift Lead

Las Vegas, Nevada

Essential Functions

Responsible for oversight of shop operations to include inspecting/maintaining of company vehicles/ equipment for safe and efficient operation, battery inventory processes, administrative duties/reports and coordination of scheduling/dispatching
Coaching and development of employees, to include training, performance management and the corrective action process
Driving and operating the full range of service vehicles (i.e. loading/towing vehicles, flat tire changes, lock-out, fuel delivery services, etc.) for increased
Productivity gains and contribution to business results, to include knowledge sharing/coaching/
training of peers; utilizing on-board computer, radio communications and mapping systems
On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving
Managing and maintenance of damages tracking system and coordination of resolution for customer complaints
Education and training. I.E.: AAA Compliance Training, RPST,TSAAC, Lock-out, PSP, Battery
Service Training

Knowledge/Skills/Abilities

Ability to drive a manual/automatic shift vehicle
Ability to ride a bicycle at a skilled level.
Ability to act in the role of a leader, to include coaching, mentoring and training
Superior customer service skills and the ability to interact with a wide-range of people
Proficient automotive knowledge
Proven computer knowledge and familiarity with Microsoft Office Suite
Proven math skills and analytical ability
Ability to communicate effectively, including proficiency with delivering presentations and conducting meetings
Bilingual communication skills (preferred)

Education & Experience / Licenses & Certification

• High School Diploma or GED equivalent

• 8+ years Experience operating a motor vehicle with a valid driver's license

• Vocational technical automotive training/certification or equivalent experience (preferred)

• ASE (Automotive Service Excellence) certification (preferred)

Work Environment/Physical Requirements

If needed for identification purposes, a photograph may be obtained after an offer of employment is made and accepted. Service Providers are required to provide a photograph for identification purposes.

Competency

Customer Centricity (Proficient)

Interpersonal Savvy (Proficient)

Time Management (Proficient)

Decision Making (Proficient)

Leadership Credibility (intermediate)

Apply Today

Travel Sales Associate

Clearfield, Utah

Member Experience Associate

Phoenix, Arizona

Why work for us?

Benefits – Access to Medical, Dental, and Vision program and more!
401k Matching – $1 for $1 company match up to 4% of pay
Annual Incentive Plan – Eligibility to participate in AAA annual bonus plan
Paid Time Off – Accrual of 17 PTO days your first year, nine paid holidays annually, and 24 hours earmarked for volunteer activities

Essential Functions:

Exhibits AAA guiding principles and core values
Performs routine sales, service and operational functions for AAA Members including; DMV, cashiering, auto travel, notary and insurance sales support, with expectations for maintaining required standards, policies and procedures
Understands and actively promotes products and services to achieve individual goals in support of meeting organization goals and objectives
Overcomes obstacles that create barriers to Team Member or branch efforts
Identifies process improvement opportunities and proposes solutions
Acts as an agent for change while promoting AAA’s guiding principles and core values

Knowledge/Skills/Abilities:

Demonstrates sales and service skills. Able to effectively interact, face-to-face, with new, prospective and existing Members.
Accuracy and comfort handling money, making change, balancing cash drawer.
Good computer skills, proficient in both reading and basic arithmetic.
Good written and verbal communication skills in person and over the phone.
Ability to multitask in response to requests, requirements and Member/Team Member expectations. Ability to accept feedback and correct course as necessary.

Experience & Licenses/Certifications:

HS Diploma or GED required
Two years of sales or customer service experience required
Experience working with sales and service standards and goals
Current & valid Driver's License with clean history may be required
Bonding and fingerprinting may be required
P&C Licensing may be required

Work Environment/Physical Requirements:

#MEA

Apply Today

Tow and Light Service

Oakland, California

A career with AAA Northern California, Nevada, Utah, Arizona, and Mountain West is unique, just like you.

We’re a mission-driven Member services organization. We have a saying here at AAA that we aspire to be America’s most trusted organization absolutely famous for doing the right thing. With more than four million Members, our purpose is to bring peace of mind to Members so that they can enjoy life more.

AAA is known for providing exceptional products, service and experiences to our members. Our Road Service Technicians (Tow Truck Drivers) provide outstanding member experiences by ensuring our members safety on the road.

Why work for us?

Great Pay – $21.96/hour + a 5% increase at 6 months
Training – You’ll attend a thorough, comprehensive, three week training program
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan
Paid Time Off – Ten hours per month, ten holidays annually, one floating holiday and 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

What our Roadside Service Technicians do:

Driving and operating a service vehicle (i.e. loading/towing vehicles, flat tire changes, lock-out, fuel delivery services, etc.)
On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving
Utilizing on-board computer, radio communications, and mapping systems
Completion of daily paperwork (i.e. call-logs, battery invoices, cash receipts, etc.)
Inspecting and submitting maintenance reports of company vehicles for safe and efficient operation
Education and training. I.E.: AAA Compliance Training, RPST,TSAAC, Lock-out, PSP, Battery Service Training

Education & Experience/Licenses & Certification

Ability to drive a manual/automatic shift vehicle
Customer service skills and the ability to interact with a wide-range of people
Basic math skills
Basic automotive knowledge and at least 6 years’ experience operating a motor vehicle with a valid driver’s license
Basic computer knowledge
Bilingual communication skills a plus
High School Diploma or GED equivalent required
Vocational technical automotive training/certification or equivalent experience (preferred)
ASE (Automotive Service Excellence) certification(preferred)

Work Environment and Physical Requirements:

Works outdoors at vehicle sites when servicing vehicles. Lifting and carrying tires and parts, weighing up to 50 pounds, several times a day; bending, kneeling and stooping as required for service calls. Works in all weather and all traffic conditions. Vehicle recovery sites may be wet, messy and hazardous. Service Providers are required to provide a photograph for identification purposes. If needed for identification purposes, a photograph may be obtained after an offer of employment is made and accepted.

#ERSDriver

Apply Today

Mobile Patrol Officer

Scottsdale, Arizona

"AAA acquired SAFE Security and Safeguard with the vision to become the most trusted smart home security brand in this industry. With your help, we aspire to provide the same peace of mind at home as we have provided on the roads for the last 100 years."

Safeguard Security is looking for Mobile Patrol Officers to join the team! We have multiple shift positions open with opportunities for overtime!

Responsibilities

Alarm Verification - promptly respond to alarms in your designated area prompted by our onsite monitoring facility
Vacation Service - check homes and provide preauthorized requested service for a period when the client is away from home
Patrol Accounts - check accounts daily/nightly as contracted with customers
Maintain regular records and effectively communicate with dispatch, customers, etc.
Safe and courteous operation of the designated patrol vehicle observing all state and municipal traffic laws; all traffic rules specified by the bylaws of the any community which you may enter; and all traffic and vehicle operation rules of Safeguard Security & Communications, Inc.;
Proper maintenance of the designated patrol vehicle, e.g. routine, scheduled, preventive or corrective maintenance, vacuuming, car washes, etc.
Responding to burglar alarms at businesses and residences while following all prescribed procedures and instructions
Completion of daily assigned tasks, e.g. red-tag checks, interior checks, initial interior checks, spot checks, courtesy patrols, etc.
Completion, without exception, of unique duties as assigned for your designated beat and shift
Keeping the Patrol Division Supervisor informed of all problems, unique situations, etc. that occur on your shift
Entering all pertinent and necessary information into Silvertrac
Operation of KNOX KeySecure Boxes
Proper preparation of Incident reports to include content, numbering and logging
Proper use, completion and submission of all forms associated with patrol activities and/or duties
Assisting the Patrol Division Supervisors and/or Patrol Division Operations Supervisor with coverage of open shifts within the Division

Qualifications

Must be at least 21 years old
Must obtain a valid and current Arizona Security Card Certification (Guard Card)
Ability to communicate clearly and effectively in English (both written and oral)
Must have a phone (home or cell)
Must have a friendly demeanor and great customer service skills
Must possess a valid AZ driver's license with a clean driving record of 3+ years
Be a high school graduate or have a GED
Possess effective customer service skills
Have a neat and professional appearance
Have reliable transportation
Must be able to pass a full criminal and background check, and drug test

Work Location Scottsdale, Arizona

Type of position Full time, Variety of shifts

Compensation: $13/hr

What we offer; Medical, Dental Vision, 401k Match at 3%, AAA Membership, Vacation, PTO.

#CIN

Apply Today

Insurance Associate

San Jose, California

AAA has immediate opportunities for motivated individuals to join our team of Insurance Sales Associates.

Why work for us?

Paid Training: $23.00/hr during our the training period. Extensive training program will help ensure a seamless transition into an Insurance Agent position.
Licensing Assistance: AAA provides/ will reimburse the costs of licensure
Advancement Opportunities: Opportunity to advance within the first 90 days
No Overhead Costs: W-2 structure with dedication space in a AAA NCNU branch
Compensation: Generous commission structure with the ability to earn commission on every policy.
Benefits: Medical, Dental, Vision, wellness program and more!
401k Matching: $1 for $1 company match up to 6% of pay
Annual Incentive Plan: Eligibility to participate in AAA NCNU annual bonus plan
Paid Time Of: 17 days of PTO your first year + 9 Holidays annually
Community Impact: 24 hours provided per year designated for Volunteer work.
Collaborative Environment: AAA will value your contribution to providing exceptional service to our members

Job Summary

Essential Functions

Uses sales techniques and strong product knowledge to identify customer-specific needs to generate new sales, retain existing insureds and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.
Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Agent’s manager.
Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.
Establishes rapport with the insured that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.
Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.
Responds to customer inquiries and requests relating to insurance products and membership.
Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.
Responds to customer inquiries and requests relating to insurance products and membership.
Researches and resolves complex customer service issues. Often assists the insured in initiating the first notice of loss on claims

Education & Experience/Licenses & Certification

High school diploma or GED required. Bachelor's degree in a relevant field preferred.
2 to 4 years of sales experience preferred.
Insurance industry experience or knowledge preferred.
Knowledge of desktop systems including but not limited to Microsoft Office software applications.
Ability to acquire an unrestricted state issued license(s) required to place property and casualty insurance within fourteen (14) calendar days of start date. Depending on start date, active property and casualty license(s) may be required.

#IASales

Apply Today

Member Experience Associate

Truckee, California

Why work for us?

Benefits – Access to Medical, Dental, and Vision program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Annual Incentive Plan – Eligibility to participate in AAA annual bonus plan
Paid Time Off – Accrual of 17 PTO days your first year, nine paid holidays annually, and 24 hours earmarked for volunteer activities

Essential Functions:

Exhibits AAA guiding principles and core values
Performs routine sales, service and operational functions for AAA Members including; DMV, cashiering, auto travel, notary and insurance sales support, with expectations for maintaining required standards, policies and procedures
Understands and actively promotes products and services to achieve individual goals in support of meeting organization goals and objectives
Overcomes obstacles that create barriers to Team Member or branch efforts
Identifies process improvement opportunities and proposes solutions
Acts as an agent for change while promoting AAA’s guiding principles and core values

Knowledge/Skills/Abilities:

Demonstrates sales and service skills. Able to effectively interact, face-to-face, with new, prospective and existing Members.
Accuracy and comfort handling money, making change, balancing cash drawer.
Good computer skills, proficient in both reading and basic arithmetic.
Good written and verbal communication skills in person and over the phone.
Ability to multitask in response to requests, requirements and Member/Team Member expectations. Ability to accept feedback and correct course as necessary.

Experience & Licenses/Certifications:

Two years of sales or customer service experience required
Experience working with sales and service standards and goals
Current & valid Driver's License with clean history may be required
Bonding and fingerprinting may be required
P&C licensing may be required

Work Environment/Physical Requirements:

#MEA

#LIS

Apply Today

AAA Tow and Light Service Driver

Sacramento, California

Why work for us?

Great Pay – $16.46/hour + a 5% increase at 6 months
Training – You’ll attend a thorough, comprehensive, three week training program
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan
Paid Time Off – Ten hours per month, ten holidays annually, one floating holiday and 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

What our Roadside Service Technicians do:

Driving and operating a service vehicle (i.e. loading/towing vehicles, flat tire changes, lock-out, fuel delivery services, etc.)
On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving
Utilizing on-board computer, radio communications, and mapping systems
Completion of daily paperwork (i.e. call-logs, battery invoices, cash receipts, etc.)
Inspecting and submitting maintenance reports of company vehicles for safe and efficient operation
Education and training. I.E.: AAA Compliance Training, RPST,TSAAC, Lock-out, PSP, Battery Service Training

Education & Experience/Licenses & Certification

Ability to drive a manual/automatic shift vehicle
Customer service skills and the ability to interact with a wide-range of people
Basic math skills
Basic automotive knowledge and at least 6 years’ experience operating a motor vehicle with a valid driver’s license
Basic computer knowledge
Bilingual communication skills a plus
Vocational technical automotive training/certification or equivalent experience (preferred)
ASE (Automotive Service Excellence) certification(preferred)

Work Environment/Physical Requirements:

Service Providers are required to provide a photograph for identification purposes. If needed for identification purposes, a photograph may be obtained after an offer of employment is made and accepted.

#ERSDriver

Apply Today

Insurance Associate

Daly City, California

AAA has immediate opportunities for motivated individuals to join our team of Insurance Sales Associates.

Why work for us?

Paid Training: $23.00/hr during our the training period. Extensive training program will help ensure a seamless transition into an Insurance Agent position.
Licensing Assistance: AAA provides/ will reimburse the costs of licensure
Advancement Opportunities: Opportunity to advance within the first 90 days
No Overhead Costs: W-2 structure with dedication space in a AAA NCNU branch
Compensation: Generous commission structure with the ability to earn commission on every policy.
Benefits: Medical, Dental, Vision, wellness program and more!
401k Matching: $1 for $1 company match up to 6% of pay
Annual Incentive Plan: Eligibility to participate in AAA NCNU annual bonus plan
Paid Time Of: 17 days of PTO your first year + 9 Holidays annually
Community Impact: 24 hours provided per year designated for Volunteer work.
Collaborative Environment: AAA will value your contribution to providing exceptional service to our members

Job Summary

Essential Functions

Uses sales techniques and strong product knowledge to identify customer-specific needs to generate new sales, retain existing insureds and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.
Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Agent’s manager.
Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.
Establishes rapport with the insured that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.
Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.
Responds to customer inquiries and requests relating to insurance products and membership.
Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.
Responds to customer inquiries and requests relating to insurance products and membership.
Researches and resolves complex customer service issues. Often assists the insured in initiating the first notice of loss on claims

Education & Experience/Licenses & Certification

High school diploma or GED required. Bachelor's degree in a relevant field preferred.
2 to 4 years of sales experience preferred.
Insurance industry experience or knowledge preferred.
Knowledge of desktop systems including but not limited to Microsoft Office software applications.
Ability to acquire an unrestricted state issued license(s) required to place property and casualty insurance within fourteen (14) calendar days of start date. Depending on start date, active property and casualty license(s) may be required.

#IASales

Apply Today

Insurance Sales Associate

Berkeley, California

AAA has immediate opportunities for motivated individuals to join our team of Insurance Sales Associates.

Why work for us?

Paid Training: $23.00 hourly paid training. Extensive training program will help ensure a seamless transition into an Insurance Agent position.
Licensing Assistance: AAA provides/ will reimburse the costs of licensure
Advancement Opportunities: Opportunity to advance within the first 90 days
No Overhead Costs: W-2 structure with dedication space in a AAA NCNU branch
Compensation: Generous commission structure with the ability to earn commission on every policy.
Benefits: Medical, Dental, Vision, wellness program and more!
401k Matching: $1 for $1 company match up to 6% of pay
Annual Incentive Plan: Eligibility to participate in AAA NCNU annual bonus plan
Paid Time Of: 17 days of PTO your first year + 9 Holidays annually
Community Impact: 24 hours provided per year designated for Volunteer work.
Collaborative Environment: AAA will value your contribution to providing exceptional service to our members

Job Summary

Essential Functions

Uses sales techniques and strong product knowledge to identify customer-specific needs to generate new sales, retain existing insureds and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.
Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Agent’s manager.
Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.
Establishes rapport with the insured that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.
Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.
Responds to customer inquiries and requests relating to insurance products and membership.
Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.
Responds to customer inquiries and requests relating to insurance products and membership.
Researches and resolves complex customer service issues. Often assists the insured in initiating the first notice of loss on claims

Education & Experience/Licenses & Certification

High school diploma or GED required. Bachelor's degree in a relevant field preferred.
2 to 4 years of sales experience preferred.
Insurance industry experience or knowledge preferred.
Knowledge of desktop systems including but not limited to Microsoft Office software applications.
Ability to acquire an unrestricted state issued license(s) required to place property and casualty insurance within fourteen (14) calendar days of start date. Depending on start date, active property and casualty license(s) may be required.

#IASales

Apply Today

Member Experience Associate

San Jose, California

Essential Functions

Exhibits AAA guiding principles and core values
Performs routine sales, service and operational functions for AAA Members including; DMV, cashiering, auto travel, notary and insurance sales support, with expectations for maintaining required standards, policies and procedures
Understands and actively promotes products and services to achieve individual goals in support of meeting organization goals and objectives
Overcomes obstacles that create barriers to Team Member or branch efforts
Identifies process improvement opportunities and proposes solutions
Acts as an agent for change while promoting AAA’s guiding principles and core values

Knowledge/Skills/Abilities

Demonstrates sales and service skills. Able to effectively interact, face-to-face, with new, prospective and existing Members.
Accuracy and comfort handling money, making change, balancing cash drawer.
Good computer skills, proficient in both reading and basic arithmetic.
Good written and verbal communication skills in person and over the phone.
Ability to multitask in response to requests, requirements and Member/Team Member expectations. Ability to accept feedback and correct course as necessary.

Education & Experience / Licenses & Certification

High school diploma or GED required
Two years sales or customer service experience
Experience working with sales and service standards and goals
Current & valid Driver's License with clean history may be required
Bonding and fingerprinting may be required
P&C Licensing may also be required

Work Environment/Physical Requirements

Works in a variety of office environments where standing, walking or sitting at a desk, table or computer workstation may

be required for extended periods of time. May travel by car, plane or other form of transportation to attend business meetings or conferences. May be required to work in one or more locations in a defined service area. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

#MEASales

Apply Today

Dispatcher

Clearfield, Utah

Tow Shift Lead

Concord, California

[This position is for the upcoming Richmond Location]

Job Summary
Act in the capacity of a team lead, including training and development of staff, coordinating work, and administrative duties. Driving and operating of the full range of service vehicles (tow trucks, battery service vehicles, light service vehicles), operating towing equipment and battery service equipment for AAA members and for commercial purposes. Performing effective diagnostics/troubleshooting on vehicles. Providing an outstanding customer service experience. Utilized as a Trainer/Mentor for new hires/ERS Specialist.

Essential Functions

Responsible for oversight of shop operations to include inspecting/maintaining of company vehicles/ equipment for safe and efficient operation, battery inventory processes, administrative duties/reports and coordination of scheduling/dispatching
Coaching and development of employees, to include training, performance management and the corrective action process
Driving and operating the full range of service vehicles (i.e. loading/towing vehicles, flat tire changes, lock-out, fuel delivery services, etc.) for increased
Productivity gains and contribution to business results, to include knowledge sharing/coaching/
training of peers; utilizing on-board computer, radio communications and mapping systems
On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving
Managing and maintenance of damages tracking system and coordination of resolution for customer complaints
Education and training. I.E.: AAA Compliance Training, RPST,TSAAC, Lock-out, PSP, Battery
Service Training

Knowledge/Skills/Abilities

Ability to drive a manual/automatic shift vehicle
Ability to ride a bicycle at a skilled level.
Ability to act in the role of a leader, to include coaching, mentoring and training
Superior customer service skills and the ability to interact with a wide-range of people
Proficient automotive knowledge
Proven computer knowledge and familiarity with Microsoft Office Suite
Proven math skills and analytical ability
Ability to communicate effectively, including proficiency with delivering presentations and conducting meetings
Bilingual communication skills (preferred)

Education & Experience / Licenses & Certification

• High School Diploma or GED equivalent

• 8+ years Experience operating a motor vehicle with a valid driver's license

• Vocational technical automotive training/certification or equivalent experience (preferred)

• ASE (Automotive Service Excellence) certification (preferred)

Competency

Customer Centricity (Proficient)

Interpersonal Savvy (Proficient)

Time Management (Proficient)

Decision Making (Proficient)

Leadership Credibility (intermediate)

Work Environment/Physical Requirements

Apply Today

Light Service Battery Driver

San Francisco, California

Why work for us?

Great Pay – $21.96/hour + a 5% increase at 6 months
Bonus- Potential to earn monthly bonuses
Training – You’ll attend a thorough, comprehensive, three week training program
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan
Paid Time Off – Ten hours per month, ten holidays annually, one floating holiday and 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

What our Roadside Service Technicians do:

Driving and operating a service vehicle (i.e. loading/towing vehicles, flat tire changes, lock-out, fuel delivery services, etc.)
On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving
Utilizing on-board computer, radio communications, and mapping systems
Completion of daily paperwork (i.e. call-logs, battery invoices, cash receipts, etc.)
Inspecting and submitting maintenance reports of company vehicles for safe and efficient operation
Education and training. I.E.: AAA Compliance Training, RPST,TSAAC, Lock-out, PSP, Battery Service Training

Education & Experience/Licenses & Certification

Ability to drive a manual/automatic shift vehicle
Customer service skills and the ability to interact with a wide-range of people
Basic math skills
Basic automotive knowledge and at least 6 years’ experience operating a motor vehicle with a valid driver’s license
Basic computer knowledge
Bilingual communication skills a plus
High School Diploma or GED equivalent required
Vocational technical automotive training/certification or equivalent experience (preferred)
ASE (Automotive Service Excellence) certification(preferred)

Work Environment/Physical Requirements:

#ERSDRIVER

Apply Today

GIG Member Care Specialist

Clearfield, Utah

Insurance Associate

Hayward, California

AAA has immediate opportunities for motivated individuals to join our team of Insurance Sales Associates.

Why work for us?

Paid Training: $23.00 during our the training period. Extensive training program will help ensure a seamless transition into an Insurance Agent position.
Licensing Assistance: AAA provides/ will reimburse the costs of licensure
Advancement Opportunities: Opportunity to advance within the first 90 days
No Overhead Costs: W-2 structure with dedication space in a AAA NCNU branch
Compensation: Generous commission structure with the ability to earn commission on every policy.
Benefits: Medical, Dental, Vision, wellness program and more!
401k Matching: $1 for $1 company match up to 6% of pay
Annual Incentive Plan: Eligibility to participate in AAA NCNU annual bonus plan
Paid Time Of: 17 days of PTO your first year + 9 Holidays annually
Community Impact: 24 hours provided per year designated for Volunteer work.
Collaborative Environment: AAA will value your contribution to providing exceptional service to our members

Job Summary

Essential Functions

Uses sales techniques and strong product knowledge to identify customer-specific needs to generate new sales, retain existing insureds and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.
Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Agent’s manager.
Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.
Establishes rapport with the insured that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.
Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.
Responds to customer inquiries and requests relating to insurance products and membership.
Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.
Responds to customer inquiries and requests relating to insurance products and membership.
Researches and resolves complex customer service issues. Often assists the insured in initiating the first notice of loss on claims

Education & Experience/Licenses & Certification

High school diploma or GED required. Bachelor's degree in a relevant field preferred.
2 to 4 years of sales experience preferred.
Insurance industry experience or knowledge preferred.
Knowledge of desktop systems including but not limited to Microsoft Office software applications.
Ability to acquire an unrestricted state issued license(s) required to place property and casualty insurance within forty-five (45) calendar days of hire. Active required license(s) preferred.

#IASales

Apply Today

Call Receiver

Tucson, Arizona

NEW YEAR...NEW CAREER!

Whether you’re just starting your journey or looking to grow your career, we’ll support you every step of the way.

WHY WORK FOR US?

Great Pay - $14.50/hour with the opportunity for increases when performance skills blocks are achieved
Training – You’ll attend a thorough, comprehensive, 6 week training program
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 4% of pay
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan
Paid Time Off – Ten hours per month, ten holidays annually, one floating holiday and 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

WHATS NEXT?

We utilize a video on demand interview as a way to get to know you better. The great thing about this is you have the ability to complete the interview from anywhere at anytime, giving you the control to move through our selection process faster. Completing this video on demand is the next step of the process. Once you complete your application, you will receive an email inviting you to complete our video on demand interview. Once that is completed, our recruiting team will review your video and will send you an email on next steps. PLEASE NOTE: If you do not complete the video on demand interview, we will not be able to move forward with you in this process.

ESSENTIAL FUNCTIONS:

Call Receiver’s provide courteous and professional assistance in response to members requests for Roadside Assistance in a high volume call center.
You must properly answer and enter information into the system for each incoming telephone call.
On every call you must deliver extraordinary customer service to our Members, using sound business judgment and accurately answering question by applying department policies while using all provided resources.
Accurately enter all information provided by our Members to ensure proper service is rendered.
Set proper expectations with our Members to ensure their complete understanding of the services they will be given.
Demonstrate empathy when dealing with Members in high stress situations.
Ensure Members are fully aware of products available to them to enhance the Member’s experience for each and every Member’s individual situation. (upgrading coverage, etc.)

KNOWLEDGE/SKILLS/ABILITIES:

Clear verbal and written communication
Data entry skills, typing (35 wpm minimum), computer, telephone and basic math
Passion for customer service
Ability to use a navigation system (Google maps, iOS Maps, Waze… etc.)
Ability to work weekends and holidays as necessitated by business and/or weather conditions
Ability to cope in a professional manner with a fast workpace and time pressure

EDUCATION & EXPERIENCE / LICENSES & CERTIFICATION

High School diploma or equivalent required – college education credits preferred
0 – 2 years prior customer service experience is preferred

Apply Today

Fire Sprinkler Inspection Technician

Scottsdale, Arizona

Why work for us?

Career Advancement!
Great Benefits - Medical/Dental/Vision
Retirement - 401k matching up to 3%
Work/Life Balance - PTO 3 Weeks + 9 paid holidays

Job Summary of Responsibilities:

You will be responsible for Testing and Servicing all Kitchen and Industrial Fire Suppression Systems, Fire Extinguishers, Exit and Emergency Lighting and Other Fire Equipment.

Performs inspections, service, and repair of equipment at customer locations. Systems serviced will include fire suppression systems. The position will require the use of both hand and electronic tools, and will involve the use of ladders and moderate lifting. The technician will be responsible for company issued inventory and tools. Reports and documentation must be completed in accordance with company procedures and practices.

Complete Annual and Semi Annual inspections of all types and models of Kitchen Fire Systems. Identify, repair and service kitchen fire systems to NFPA 17A and industry standards. Daily communication with management, the office and fellow technicians. After normal business hours service calls and scheduled weekend services (when required).

Qualifications:

Ability to use and maintain a vehicle hopper
Knowledge of and understanding of NFPA 10
Previous Fire Inspection experience (required)
Must possess a Nicet or CSA Certification (or the ability to obtain within 6 months)
Clean DMV driving record (required)
Strong mechanical aptitude and troubleshooting skills
Deadline and detail-oriented
Ability to thrive in a fast-paced environment
Must provide your own hand tools. (Specialty tool will be provided)
Ability to work flexible hours (required)

WORK ENVIRONMENT/PHYSICAL REQUIREMENTS:

This position includes primarily field time. Physical requirements include standing, sitting, bending, lifting, and climbing. Lifting will include up to 40 pounds. Extensive use of a personal computer and tablet is required. Use of hand and power tools is required on occasion

#SAFE

Apply Today

Insurance Member Experience Associate

Tucson, Arizona

Why work for us?

Benefits – Access to Medical, Dental, and Vision program and more!
401k Matching – $1 for $1 company match up to 4% of pay
Annual Incentive Plan – Eligibility to participate in AAA annual bonus plan
Paid Time Off – Accrual of 17 PTO days your first year, nine paid holidays annually, and 24 hours earmarked for volunteer activities

Essential Functions:

Exhibits AAA guiding principles and core values
Performs routine sales, service and operational functions for AAA Members including; MVD, cashiering, auto travel, notary and insurance sales support, with expectations for maintaining required standards, policies and procedures
Understands and actively promotes products and services to achieve individual goals in support of meeting organization goals and objectives
Overcomes obstacles that create barriers to Team Member or branch efforts
Identifies process improvement opportunities and proposes solutions
Acts as an agent for change while promoting AAA’s guiding principles and core values

Knowledge/Skills/Abilities:

Demonstrates sales and service skills. Able to effectively interact, face-to-face, with new, prospective and existing Members.
Accuracy and comfort handling money, making change, balancing cash drawer.
Good computer skills, proficient in both reading and basic arithmetic.
Good written and verbal communication skills in person and over the phone.
Ability to multitask in response to requests, requirements and Member/Team Member expectations. Ability to accept feedback and correct course as necessary.

Experience & Licenses/Certifications:

Two years of sales or customer service experience in the insurance industry required
Experience working with sales and service standards and goals
Current & valid Driver's License with clean history may be required
Bonding and fingerprinting may be required
P&C License required

Work Environment/Physical Requirements:

#MEA

Apply Today

Insurance Associate

Oakland, California

AAA has immediate opportunities for motivated individuals to join our team of Insurance Sales Associates.

Why work for us?

Paid Training: $23.00 during our the training period. Extensive training program will help ensure a seamless transition into an Insurance Agent position.
Licensing Assistance: AAA will reimburse part of the costs of licensure
Advancement Opportunities: Opportunity to advance within the first 90 days
No Overhead Costs: W-2 structure with dedication space in a AAA NCNU branch
Compensation: Generous commission structure with the ability to earn commission on every policy.
Benefits: Medical, Dental, Vision, wellness program and more!
401k Matching: $1 for $1 company match up to 6% of pay
Annual Incentive Plan: Eligibility to participate in AAA NCNU annual bonus plan
Paid Time Of: 17 days of PTO your first year + 9 Holidays annually
Community Impact: 24 hours provided per year designated for Volunteer work.
Collaborative Environment: AAA will value your contribution to providing exceptional service to our members

Job Summary

Essential Functions

Uses sales techniques and strong product knowledge to identify customer-specific needs to generate new sales, retain existing insureds and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.
Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Agent’s manager.
Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.
Establishes rapport with the insured that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.
Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.
Responds to customer inquiries and requests relating to insurance products and membership.
Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.
Responds to customer inquiries and requests relating to insurance products and membership.
Researches and resolves complex customer service issues. Often assists the insured in initiating the first notice of loss on claims

Education & Experience/Licenses & Certification

High school diploma or GED required. Bachelor's degree in a relevant field preferred.
2 to 4 years of sales experience preferred.
Insurance industry experience or knowledge preferred.
Knowledge of desktop systems including but not limited to Microsoft Office software applications.
Ability to acquire an unrestricted state issued license(s) required to place property and casualty insurance within fourteen (14) calendar days of start date. Depending on start date, active property and casualty license(s) may be required.

#IASales

Apply Today

Smart Home Team Lead

Scottsdale, Arizona

This position is responsible for supervising functions and/or Team Members as assigned by the Manager of Customer Experience. Responsible for monitoring Team Members, providing feedback, serving as product expert, sharing best practices, coaching behaviors, and guiding Team Members to success while also manage scheduling and schedule adherence for their assigned team. Additionally, this individual will provide call support to load-balance during peak inbound call volume while providing legendary AAA Smart Home experiences.

Job Description

Essential Functions:

Provides daily direction and communication to Team Members to ensure Member inquiries and concerns are resolved in a timely, efficient and knowledgeable manner.
With Learning & Development team, create training material and trains and coaches Team Members.
Meets with Team Members on a regular basis to provide performance feedback.
Supervises departmental work activities and ensures scheduling adherence to achieve business objectives.
Responsible for goal setting, on-going performance feedback and evaluation and documentation of performance for team
Monitors, audits and reports daily team and individual performance statistics and provides efficiency improvement recommendations to management.
Assists in the development, updating and implementation of disciplined operating practices.
Participates in the recruitment process of potential Team Members including but not limited to screening applicants, interviewing, and employment decision.
Ensures team is in compliance with policies, procedures, standards and regulations. Keeps management informed of issues.
Assists in managing department expenses (e.g. overtime, rewards & recognition, travel, meal, office supplies).
Manages Member Escalations.
Responds to Member emails and phone calls.
Maintains knowledge of smart home industry and serves as subject matter expert.
Monitors and clears phone queues.
Coordinates work tickets with Field Service Technicians.
Performs other related duties as assigned.

Knowledge/Skills/Abilities:

Leadership capability of direct and non-direct reports
Mobile Application Usability Expert
Strong written and verbal communication
Strong computer skills, including proficiency with MS Office applications (Word, Excel, PowerPoint)
Bilingual communication skills (Preferred)
In-depth knowledge of Sharing Economy (Preferred)
Operations management experience (Preferred)
Knowledge of AAA products and systems (Preferred)

Education & Experience / Licenses & Certification

Customer/Member service experience
Supervisory experience in service industry. Comparable experience in a team lead capacity may also be considered. (Preferred)
Bachelor’s Degree Preferred
High School Diploma or GED required
Valid Driver's License Work Environment/Physical Requirements
Entire work time is conducted in an office setting
Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.
Must be able to understand and follow complex instructions

This job is located in Scottsdale, Arizona

#SAFE

Apply Today

Insurance Sales Agent

Clearfield, Utah

NEW YEAR...NEW CAREER!

Whether you're just starting your journey or looking to grow your career, we'll support you every step of the way.

WHY WORK FOR US?

$15.00 hourly paid training.
Great incentive plan- Starting wage $15.00 hourly
Commission - ability to earn commission on each sale
Training – You’ll attend a thorough, comprehensive training program
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Annual Incentive Plan – Eligibility to participate in AAA annual bonus plan
Paid Time Off
24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members
Onsite Gym and Bistro

WHATS NEXT?

We utilize a video on demand interview as a way to get to know you better. The great thing about this is you have the ability to complete the interview from anywhere at anytime, giving you the control to move through our selection process faster. Completing this video on demand is the next step of the process. Once you complete your application, you will receive an email inviting you to complete our video on demand interview. Once that is completed, our recruiting team will review your video and will send you an email on next steps. PLEASE NOTE: If you do not complete the video on demand interview, we will not be able to move forward with you in this process.

ESSENTIAL FUNCTIONS

Using sales techniques to generate new sales to prospective and current Members
Effectively overcoming objections to close the sale
Utilizing tools to recommend appropriate products and related coverage, quote, bind and issue policies
Proactively soliciting new sales by handling inbound and outbound calls, working marketing lists, and is comfortable cross/up-selling Members

KNOWLEDGE / SKILLS / ABILITIES

Possesses sales skills effectively employed in the tracking, following up on and closing of assigned leads
Loves our insurance products, selling, and genuinely connecting with Members
Is motivated to achieve sales goals

EDUCATION & EXPERIENCE / LICENSES & CERTIFICATIONS

High school diploma or GED required. Bachelor's degree in relevant field preferred.
1 to 3 years of sales experience required. Insurance industry and/or call center work experience preferred.
Ability to acquire the active and unrestricted state issued license(s) required to place property and casualty insurance within thirty (30) calendar days of hire. Active required license(s) in CA, NV and UT preferred.

#MSC

Apply Today

Insurance Sales Associate

Pinole, California

AAA has immediate opportunities for motivated individuals to join our team of Insurance Sales Associates.

Why work for us?

Paid Training: $23.00 hourly paid training. Extensive training program will help ensure a seamless transition into an Insurance Agent position.
Licensing Assistance: AAA provides/ will reimburse the costs of licensure
Advancement Opportunities: Opportunity to advance within the first 90 days
No Overhead Costs: W-2 structure with dedication space in a AAA NCNU branch
Compensation: Generous commission structure with the ability to earn commission on every policy.
Benefits: Medical, Dental, Vision, wellness program and more!
401k Matching: $1 for $1 company match up to 6% of pay
Annual Incentive Plan: Eligibility to participate in AAA NCNU annual bonus plan
Paid Time Of: 17 days of PTO your first year + 9 Holidays annually
Community Impact: 24 hours provided per year designated for Volunteer work.
Collaborative Environment: AAA will value your contribution to providing exceptional service to our members

Job Summary

Essential Functions

Uses sales techniques and strong product knowledge to identify customer-specific needs to generate new sales, retain existing insureds and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.
Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Agent’s manager.
Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.
Establishes rapport with the insured that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.
Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.
Responds to customer inquiries and requests relating to insurance products and membership.
Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.
Responds to customer inquiries and requests relating to insurance products and membership.
Researches and resolves complex customer service issues. Often assists the insured in initiating the first notice of loss on claims

Education & Experience/Licenses & Certification

High school diploma or GED required. Bachelor's degree in a relevant field preferred.
2 to 4 years of sales experience preferred.
Insurance industry experience or knowledge preferred.
Knowledge of desktop systems including but not limited to Microsoft Office software applications.
Ability to acquire an unrestricted state issued license(s) required to place property and casualty insurance within fourteen (14) calendar days of start date. Depending on start date, active property and casualty license(s) may be required.

#IASales

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Member Experience Associate

Kalispell, Montana

Why work for us?

Benefits – Access to Medical, Dental, and Vision program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Annual Incentive Plan – Eligibility to participate in AAA annual bonus plan
Paid Time Off – Accrual of 17 PTO days your first year, nine paid holidays annually, and 24 hours earmarked for volunteer activities

Essential Functions:

Exhibits AAA guiding principles and core values
Performs routine sales, service and operational functions for AAA Members including; DMV, cashiering, auto travel, notary and insurance sales support, with expectations for maintaining required standards, policies and procedures
Understands and actively promotes products and services to achieve individual goals in support of meeting organization goals and objectives
Overcomes obstacles that create barriers to Team Member or branch efforts
Identifies process improvement opportunities and proposes solutions
Acts as an agent for change while promoting AAA’s guiding principles and core values

Knowledge/Skills/Abilities:

Demonstrates sales and service skills. Able to effectively interact, face-to-face, with new, prospective and existing Members.
Accuracy and comfort handling money, making change, balancing cash drawer.
Good computer skills, proficient in both reading and basic arithmetic.
Good written and verbal communication skills in person and over the phone.
Ability to multitask in response to requests, requirements and Member/Team Member expectations. Ability to accept feedback and correct course as necessary.

Experience & Licenses/Certifications:

HS Diploma or GED required
Two years of sales or customer service experience required
Experience working with sales and service standards and goals
Current & valid Driver's License with clean history may be required
Bonding and fingerprinting may be required
P&C licensing may be required

Work Environment/Physical Requirements:

#MEA

Apply Today

Car Care Plus Service Advisor

San Jose, California

Service Advisor

At AAA, we strive to put our member first and take care of their total automotive needs. We're on a mission to expand our Club Owned Repair business and are adding several new locations!

The Service Advisor focuses on delivering an outstanding member experience as well as facilitating the work flow of technicians. The job encompasses listening and asking the proper questions to ensure the vehicle be serviced and diagnosed properly while maintaining the highest levels of customer satisfaction.

What you'll do

Promptly meet and greet all members/customers in a timely, and courteous manner
Handle incoming telephone calls following the proper process
Maintain the member/customer scheduling system at the facility
Listen and offer the appropriate diagnostic, maintenance, or repair service that meets the member/customer’s needs
Provide all members/customers with an estimated completion time, and keep them informed of any changes in the promised time
Maintain proper communication with the service department. Provide accurate and detailed information to technicians to assist in diagnosis
Handle minor member/customer concerns, turning over any unresolved issues to the General Manager for a quick resolution
Follow all policies and procedures set forth by management.

What you have

Effective communication skills with a demonstrated ability to deliver information and messages with empathy and accuracy
Minimum of five years of verifiable work experience in a customer service setting
Basic knowledge of major automobile components required
Ability to learn and adapt to the automotive aftermarket industry with a primary focus on customer service delivery
Excellent customer service skills, verbal communication, written communication, time management, leadership, and good listening skills

Frequently requires long working hours and will require some Saturday hours

Bilingual communication skills a plus

High school diploma or equivalent. ASE certifications a plus.

Automotive service experience with basic mechanical knowledge

Demonstrated success delivering world class customer experiences

Company will assist candidate in obtaining ASE Service Consultant Certification within one year of hire.

#AUTO

#OLG

Apply Today

Life Insurance Agent

Merced, California

Senior Internal Auditor

Phoenix, Arizona

SENIOR INTERNAL AUDITOR

AA…we're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service. We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members. We're community minded, and celebrate the growth, development and successes of our diverse Team Members. Whether you’re just starting your journey or looking to grow your career, we’ll support you every step of the way.

Why Work for us:

· Impact. Play a key role in innovating the future of auto repair while reinventing AAA and the value propositions we deliver to over 6 Million Members.

· Development. Our team is designed to grow business and business leaders. We intend for you to demonstrate your capabilities and leadership skills and earn rapid advancement.

· Recognition. We offer a competitive total compensation package including salary, performance bonus, benefits, and 401(k) company match and discretionary contributions.

· Lifestyle. We do honorable work, and we practice our values: humility, integrity, teamwork, and service.

Our Senior Internal Auditor leads moderate to complex audits/projects. Provides assistance to the Audit Manager in the evaluation of AAA NCNU’s system of internal controls and execution of audit tests and programs. Periodically directs the work of other auditors. Looks for opportunities to improve efficiencies and effectiveness of policies and procedures.

Essential Functions

Defines audit objectives and programs to test internal controls for moderate to highly complex audits/projects.
Performs risk assessment to determine audit scope (areas of testing) for moderate to moderate to highly complex audits/projects.
Conduct entrance (kick off), status and wrap up (exit) meetings with business partners for moderate to highly complex audits.
Provides consultation to business units and project managers on internal controls and process dependencies between organizational units.
Assigns, reviews and evaluates work of other auditors and provides input to management for audits/projects he or she is leading.
Periodically conducts and/or supports investigations of abuse or irregularities.
Develops test methodology for moderate to highly complex business processes. Performs testing to evaluate the design, accuracy and adequacy of internal controls. Testing includes reviewing transactions for proper approvals, adequate documentation and appropriateness. Identifies deficiencies and develops recommendations for risk mitigation and process improvement. Looks for opportunities to improve efficiencies and effectiveness of policies and procedures.
Prepares final draft of audit reports for management review. Assists in the preparation of audit work papers and audit reports. Communicates audit results to clients. Coordinates client responses to recommended actions.
Depending on assignments, Responsibilities include participating in information technology risk assessments, IT audits, compliance assessments, and IT consulting audits/projects.
The individual will be involved with detailed audits of information technology systems and infrastructures to verify systems are secure and support the related applications or business processes.
This role will also entail developing project plans, work programs, evaluating system controls, documenting results, making recommendations, and communicating information to clients.

Knowledge/Skills/Abilities

Language skills sufficient to communicate clearly with clients in writing, by phone or in person
Ability to apply critical thinking and analytical techniques
Detail oriented
Knowledge of IIA professional standards
Ability to quickly comprehend the critical inputs, outputs and processes within a variety of business units and apply that understanding to planning, assignment, and/or execution of tasks for an audit project
Knowledge of property and casualty insurance preferred Knowledge of ACL software (preferred)
Understanding of IT risk assessment and audit procedures
Knowledge of TeamMate software (preferred)

Education & Experience / Licenses & Certification

Bachelors or higher level degree in Finance, accounting, or related field of study
3 – 5 years Experience in auditing, accounting, and/or financial analysis required, of which 2 years includes internal auditing experience
CPA (preferred)
CIA Certification (required)

Apply Today

Senior Auditor

Walnut Creek, California

SENIOR AUDITOR

Why Work for us:

Impact. Play a key role in innovating the future of auto repair while reinventing AAA and the value propositions we deliver to over 5.9M Members.
Development. Our team is designed to grow business and business leaders. We intend for you to demonstrate your capabilities and leadership skills and earn rapid advancement.
Recognition. We offer a competitive total compensation package including salary, performance bonus, benefits, and 401(k) company match and discretionary contributions.
Lifestyle. We do honorable work, and we practice our values: humility, integrity, teamwork, and service.

Our Senior Auditor leads moderate to complex audits/projects. Provides assistance to Audit Management in the evaluation of AAA NCNU’s system of internal controls and execution of audit tests and programs. Periodically directs the work of other auditors. Looks for opportunities to improve the efficiency and effectiveness of policies and procedures.

Key Responsibilities

Performs risk assessments to determine audit scope (areas of testing) for moderate to moderate to highly complex audits/projects.
Defines audit objectives and programs to test internal controls for moderate to highly complex audits/projects.
Develops test methodologies for moderate to highly complex business processes. Performs testing to evaluate the design, accuracy and adequacy of internal controls.
Identifies deficiencies and develops recommendations for risk mitigation and process improvement.
Prepares draft audit reports.
Communicates audit results to business unit management and obtains commitment to resolve observations.
Provides consultation to business units and project managers on internal controls and process dependencies between organizational units.
Assigns, reviews and evaluates the work of other auditors and provides input to management for audits/projects he or she is leading.
Periodically conducts and/or supports investigations of abuse or irregularities.

Knowledge/Skills/Abilities

Language skills sufficient to communicate clearly with employees at all levels in the organization in writing, by phone and in person
Ability to quickly comprehend the critical inputs, outputs and processes within a variety of business units and apply that understanding to planning, assignment, and/or execution of tasks for an audit project
Ability to apply critical thinking and analytical techniques
Knowledge of IIA professional standards
Understanding of IT risk assessment and audit procedures
Knowledge of TeamMate software (preferred)

Education & Experience / Licenses & Certification

Bachelors or higher level degree in finance, accounting, or related field of study or equivalent experience
3 – 5 years experience in auditing, accounting, and/or financial analysis is required, of which 2 years is of recent auditing experience
CPA (preferred)
Certified Internal Auditor (preferred)

#corporate

Apply Today

Travel Sales Counselor

Sacramento, California

Whether you’re just starting your journey or looking to grow your career, we’ll support you every step of the way.

Essential Functions:

Sells International & Domestic vacation packages, cruises, tours, hotel, car rental, rail and air travel
Owns the relationship with the member from beginning to end of each travel related transaction
Researches, evaluates and compares appropriate AAA Travel Partner packages to match up with member needs for the purpose of “delivering exceptional member experiences” in every transaction
Stays current with world events and latest travel industry developments and trends, and provides relevant information to members
Processes and interprets travel documents for members purchasing travel products with AAA and inform them of governmental requirements
Investigates and responds to travel-related member questions/complaints, and recommends solutions
Initiates contact with members and past customers to prospect for new business and encourages repeat business
Maintains minimum production goals in the following areas: Travel sales, sales of Travel Partner and proprietary products (i.e. Sojourns, AAA Vacations)
Cross-sells products and services (e.g., insurance (P&C, Life), new membership accounts, etc.)

Knowledge/Skills/Abilities:

Ability to clearly communicate (verbal and written) in English
Basic computer (e.g., Microsoft Word, Outlook, etc.) and industry specific applications (e.g., Galileo, VAX, etc.) and telephone skills
GDS experience required (Apollo/Galileo/Travelport)
Detailed knowledge of travel products
Knowledge of worldwide geography, the ability to read and interpret maps and brochures
Self-motivated sales drive and documented sales success
Ability to work efficiently both independently and as part of a team
Bilingual communication skills are a plus

Education & Experience / Licenses & Certifications:

HS Diploma or GED required
2 years of recent experience selling international and domestic travel services
Travel Institute certification as “CTA, CTC, or CTIE” preferred

Work Environment/Physical Requirements:

Works in an office environment sitting at a desk, table or computer workstation for extended periods of time. May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 70-80 percent of the time spent on the job involves the use of a personal computer.

Apply Today

Insurance Agent

Reno, Nevada

Why work for us?

Licensing Assistance – If unlicensed, AAA NCNU will reimburse the costs of licensure
Training – You’ll attend a thorough, comprehensive, two week training program
No Overhead Costs – W-2 structure with dedicated space in a AAA branch
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan
Paid Time Off – 17 days your first year + nine holidays annually + 24 hours per year designated for volunteer work

Essential Functions:

Uses sales techniques and strong product knowledge to identify customer-specific needs to generate new sales, retain existing insureds and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.
Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Agent’s manager.
Conduct insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.
Establishes rapport with the insured that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.
Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.
Responds to customer inquiries and requests relating to insurance products and membership.
Researches and resolves complex customer service issues. Often assists the insured in initiating the first notice of loss on claims.

Knowledge/Skills/Abilities:

Strong sales skills with a history of effectively developing, tracking, following up on and closing leads.
Advanced consultative selling techniques utilizing thorough product knowledge.
Knowledge of desktop systems including but not limited to Microsoft Office software applications.

Experience & Licenses/Certifications:

HS Diploma or GED required
3 to 5 years of relevant sales or insurance industry work experience required.
Possesses or has the ability to possess active and unrestricted state issued license(s) required to place property and casualty insurance.

#IA

Apply Today

Member Experience Associate - Bilingual Spanish

Las Vegas, Nevada

Why work for us?

Benefits – Access to Medical, Dental, and Vision program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Annual Incentive Plan – Eligibility to participate in AAA annual bonus plan
Paid Time Off – Accrual of 17 PTO days your first year, nine paid holidays annually, and 24 hours earmarked for volunteer activities

Essential Functions:

Exhibits AAA guiding principles and core values
Performs routine sales, service and operational functions for AAA Members including; DMV, cashiering, auto travel, notary and insurance sales support, with expectations for maintaining required standards, policies and procedures
Understands and actively promotes products and services to achieve individual goals in support of meeting organization goals and objectives
Overcomes obstacles that create barriers to Team Member or branch efforts
Identifies process improvement opportunities and proposes solutions
Acts as an agent for change while promoting AAA’s guiding principles and core values

Knowledge/Skills/Abilities:

Demonstrates sales and service skills. Able to effectively interact, face-to-face, with new, prospective and existing Members.
Accuracy and comfort handling money, making change, balancing cash drawer.
Good computer skills, proficient in both reading and basic arithmetic.
Good written and verbal communication skills in person and over the phone.
Ability to multitask in response to requests, requirements and Member/Team Member expectations. Ability to accept feedback and correct course as necessary.
Bilingual (Spanish) required

Experience & Licenses/Certifications:

High School Diploma or GED required
Two years of sales or customer service experience required
Experience working with sales and service standards and goals
Current & valid Driver's License with clean history may be required
Bonding and fingerprinting may be required
P&C License preferred

Work Environment/Physical Requirements:

#MEA

Apply Today

Member Experience Associate - Bilingual Spanish

Sacramento, California

Why work for us?

Benefits – Access to Medical, Dental, and Vision program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Annual Incentive Plan – Eligibility to participate in AAA annual bonus plan
Paid Time Off – Accrual of 17 PTO days your first year, nine paid holidays annually, and 24 hours earmarked for volunteer activities

Essential Functions:

Exhibits AAA guiding principles and core values
Performs routine sales, service and operational functions for AAA Members including; DMV, cashiering, auto travel, notary and insurance sales support, with expectations for maintaining required standards, policies and procedures
Understands and actively promotes products and services to achieve individual goals in support of meeting organization goals and objectives
Overcomes obstacles that create barriers to Team Member or branch efforts
Identifies process improvement opportunities and proposes solutions
Acts as an agent for change while promoting AAA’s guiding principles and core values

Knowledge/Skills/Abilities:

Demonstrates sales and service skills. Able to effectively interact, face-to-face, with new, prospective and existing Members.
Accuracy and comfort handling money, making change, balancing cash drawer.
Good computer skills, proficient in both reading and basic arithmetic.
Good written and verbal communication skills in person and over the phone.
Ability to multitask in response to requests, requirements and Member/Team Member expectations. Ability to accept feedback and correct course as necessary.
Bilingual in Spanish preferred.

Experience & Licenses/Certifications:

HS Diploma or GED required
Two years of sales or customer service experience required
Experience working with sales and service standards and goals
Current & valid Driver's License with clean history may be required
Bonding and fingerprinting may be required
P&C licensing may be required

Work Environment/Physical Requirements:

#MEA

Apply Today

Residential Installer

Oakland, California

Why work for us?

Training - Career Advancement!
Great Benefits - Medical/Dental/Vision
Retirement - 401k matching up to 3%
Work/Life Balance - PTO 3 Weeks + 9 paid holidays

RESPONSIBILITIES 

Perform diagnostic evaluation of system issues and perform troubleshooting and repairs on low voltage security and home automation systems including cameras, thermostats, locks and more.
Install or upgrade new low voltage security and home automation systems inclusive of cameras, thermostats, door locks and more.

KNOWLEDGE AND SKILLS

Two or more years in a customer service industry role
Strong customer service communication and conflict resolution skills
Strong written and verbal communication skills
Some sales experience is desired

EDUCATION, KNOWLEDGE, SKILLS, COMPETENCIES, CERTIFICATIONS/LICENSES

Must qualify for applicable licenses / certificates
The ability to use hand tools, laptop, and tablet are required.

WORKING ENVIRONMENT/ MINIMUM PHYSICAL REQUIREMENTS

#SAFE

Apply Today

Residential Installer

Milpitas, California

Why work for us?

Training - Career Advancement!
Great Benefits - Medical/Dental/Vision
Retirement - 401k matching up to 3%
Work/Life Balance - PTO 3 Weeks + 9 paid holidays

RESPONSIBILITIES 

Perform diagnostic evaluation of system issues and perform troubleshooting and repairs on low voltage security and home automation systems including cameras, thermostats, locks and more.
Install or upgrade new low voltage security and home automation systems inclusive of cameras, thermostats, door locks and more.

KNOWLEDGE AND SKILLS

Two or more years in a customer service industry role
Strong customer service communication and conflict resolution skills
Strong written and verbal communication skills
Some sales experience is desired

EDUCATION, KNOWLEDGE, SKILLS, COMPETENCIES, CERTIFICATIONS/LICENSES

Must qualify for applicable licenses / certificates
The ability to use hand tools, laptop, and tablet are required.

WORKING ENVIRONMENT/ MINIMUM PHYSICAL REQUIREMENTS

#SAFE

Apply Today

Part-Time Member Service and Sales Associate

Reno, Nevada

Why work for us?

Benefits – Access to Medical, Dental, and Vision program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Annual Incentive Plan – Eligibility to participate in AAA annual bonus plan
Paid Time Off – Accrual of 17 PTO days your first year, nine paid holidays annually, and 24 hours earmarked for volunteer activities

Essential Functions:

Exhibits AAA guiding principles and core values
Performs routine sales, service and operational functions for AAA Members including; DMV, cashiering, auto travel, notary and insurance sales support, with expectations for maintaining required standards, policies and procedures
Understands and actively promotes products and services to achieve individual goals in support of meeting organization goals and objectives
Overcomes obstacles that create barriers to Team Member or branch efforts
Identifies process improvement opportunities and proposes solutions
Acts as an agent for change while promoting AAA’s guiding principles and core values

Knowledge/Skills/Abilities:

Demonstrates sales and service skills. Able to effectively interact, face-to-face, with new, prospective and existing Members.
Accuracy and comfort handling money, making change, balancing cash drawer.
Good computer skills, proficient in both reading and basic arithmetic.
Good written and verbal communication skills in person and over the phone.
Ability to multitask in response to requests, requirements and Member/Team Member expectations. Ability to accept feedback and correct course as necessary.

Experience & Licenses/Certifications:

HS Diploma or GED required
Two years of sales and customer service experience required
Experience working with sales and service standards and goals
Current & valid Driver's License with clean history may be required
Bonding and fingerprinting may be required
P&C Licensing preferred

Work Environment/Physical Requirements:

#MEA

Apply Today

Electronic Access Coordinator

Scottsdale, Arizona

Why work for us?

Training - Career Advancement!
Great Benefits - Medical/Dental/Vision
Retirement - 401k matching up to 3%
Work/Life Balance - PTO 3 Weeks + 9 paid holidays
Great Schedule - Monday – Friday 8:00am – 5:00pm

RESPONSIBILITIES

 Strong customer service skills (via phone/e-mail or in person)

 Strong attention to detail

 Working knowledge of Word/Excel/Outlook

 Moderate phone call volume (Primarily inbound)

 Data Entry

 Ability to work on the phone and computer the entire shift

 Ability and willingness to learn how to use specific software required for this position

 Community/Commercial Access control management

 Coordinate with field staff/scheduling

 Assist Installation technicians/building software

QUALIFICATIONS

High School Diploma or (GED) required

Ability to solve practical problems and carry out responsibilities with little or no supervision

Ability to finish projects

Ability to prioritize and organize workload

Employee must be able to pass a background check and maintain a professional image by being neatly groomed and in professional attire

#SAFE

Apply Today

Mobile Technician

Phoenix, Arizona

We're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service.

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.

We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

The Certified Auto Technician – Mobile continually travels to his/her assignments, but will have the same opportunity to develop a client base and strong relationship with the team as a Certified Auto Technician that is permanently assigned to a location.

Responsible for the technical service and/or repair of vehicles assigned by the service advisor or supervisor of auto repair center. Ensure quality of service and repair.

Why AAA?

Hourly Pay, Wrench Rate with bonus and incentive plan
Exceptional benefits within 30 days of hire, to include 401k matching
17 Paid Days off and no Sunday work hours
Tuition reimbursement for receiving additional ASE certifications
A free AAA Membership and numerous employee discounts

Essential Job Responsibilities

Successfully complete automotive service and repair work. Perform work according to safety guidelines. Complete vehicle inspection form and vehicle diagnostic form and submit to service advisor. Complete documentation of repair work completed.
Advises service advisor of change in a vehicles status. Inspect vehicles for additional needed repairs or maintenance and recommend them to the service advisors for sale to customers.
Responsible to maintain a safe and clean work area. Participate in ongoing training as assigned by management. Study technical bulletins, industry magazines, and technical web sites.

Certifications, Licenses, Registrations:

Valid Arizona driver’s license and current 39 month driving record.
8 ASE Certifications required.
Candidates will be considered if their certifications have expired within the last 2 years.
Candidate will be required to re-certify in at least 2 areas at the next testing cycle as a condition of employment.

Education and/or Experience

Technical Training
3-5 years experience

PHYSICAL DEMANDS: Required by the Americans with Disabilities Act (ADA)

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions to this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk and hear, required to sit, occasionally required to stand and walk; use and to finger, handle, or feel; and reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, peripheral vision and the ability to focus. Identify specific hazards as necessary (use of chemicals, equipment, driving).
May be exposed to chemicals, pneumatic air, electrical, lifting, tripping and/or falling, drives member and/or company vehicle.

#automotive

Apply Today

Member Experience Associate

Fresno, California

Why work for us?

Benefits – Access to Medical, Dental, and Vision program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Annual Incentive Plan – Eligibility to participate in AAA annual bonus plan
Paid Time Off – Accrual of 17 PTO days your first year, nine paid holidays annually, and 24 hours earmarked for volunteer activities

Essential Functions:

Exhibits AAA guiding principles and core values
Performs routine sales, service and operational functions for AAA Members including; DMV, cashiering, auto travel, notary and insurance sales support, with expectations for maintaining required standards, policies and procedures
Understands and actively promotes products and services to achieve individual goals in support of meeting organization goals and objectives
Overcomes obstacles that create barriers to Team Member or branch efforts
Identifies process improvement opportunities and proposes solutions
Acts as an agent for change while promoting AAA’s guiding principles and core values

Knowledge/Skills/Abilities:

Demonstrates sales and service skills. Able to effectively interact, face-to-face, with new, prospective and existing Members.
Accuracy and comfort handling money, making change, balancing cash drawer.
Good computer skills, proficient in both reading and basic arithmetic.
Good written and verbal communication skills in person and over the phone.
Ability to multitask in response to requests, requirements and Member/Team Member expectations. Ability to accept feedback and correct course as necessary.
Bilingual (Spanish) preferred

Experience & Licenses/Certifications:

HS Diploma or GED required
Two years of sales or customer service experience required
Experience working with sales and service standards and goals
Current & valid Driver's License with clean history may be required
Bonding and fingerprinting may be required
P&C licensing may be required

Work Environment/Physical Requirements:

#MEA

Apply Today

Jr. Tax Accountant

San Ramon, California

Why work for us?

A Bright future - Career Advancement!
Great Benefits - Medical/Dental/Vision
Retirement - 401k matching up to 3%
Work/Life Balance - PTO 3 Weeks + 9 paid holidays

JOB SUMMARY

This position manages all Sales and other tax filings, supports other ad hoc tasks for billing department.

RESPONSIBILITIES/JOB DUTIES

Sales Tax: Calculate, prepare and file periodic sales tax filings and payments for multiple states
Review of sales tax transactions and provide applicable tax law recommendations such as tax rate updates
Reconcile sales tax GL accounts
Prepare and review tax journal entries to ensure accurate recording of tax liabilities and payments.
Work with Sales tax agencies
Review and approve franchise tax, property tax and other non-income tax filings Work with state departments to resolve all non-income taxation issues.
Support billing team to ensure accurate and timely billing for monitoring, installations, and service.
Support month end financial close. Administrative tasks, process documentation as needed.

KNOWLEDGE AND SKILLS

Minimum 1 year of Sales tax experience required.
Accounting experience (preferred
Microsoft Office Suite (Outlook, snip)
Proficient with Sedona
Attention to detail and meeting critical deadlines
Ability to work independently with minimal supervision, prioritize a variety of duties
Strong multi-tasking skills Good written and Oral communication skills

EDUCATION

Bachelor’s degree (preferred)

#SAFE

Apply Today

Insurance Sales Agent

Gilbert, Arizona

Whether you’re just starting your journey or looking to grow your career, we’ll support you every step of the way.

Why work for us?

Licensing Assistance – If unlicensed, AAA will reimburse the costs of licensure
Training – You’ll attend a thorough, comprehensive, two week training program
No Overhead Costs – W-2 structure with dedicated space in 2-3 AAA Club-Owned Repair Shops
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 4% of pay
Annual Incentive Plan – Eligibility to participate in AAA annual bonus plan
Paid Time Off – 17 days your first year + nine holidays annually + 24 hours per year designated for volunteer work

Essential Functions:

Uses sales techniques and strong product knowledge to identify customer-specific needs to generate new sales, retain existing insureds and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.
Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Agent’s manager.
Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.
Establishes rapport with the insured that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.
Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.
Responds to customer inquiries and requests relating to insurance products and membership.
Researches and resolves complex customer service issues. Often assists the insured in initiating the first notice of loss on claims.

Knowledge/Skills/Abilities:

Strong sales skills with a history of effectively developing, tracking, following up on and closing leads.
Advanced consultative selling techniques utilizing thorough product knowledge.
Knowledge of desktop systems including but not limited to Microsoft Office software applications.

Education & Experience/Licenses & Certifications:

HS Diploma or GED required.
3+ years of relevant sales or insurance industry work experience required.
Possesses or has the ability to possess active and unrestricted state issued license(s) required to place property and casualty insurance.

#IA

Apply Today

Insurance Agent - Outside Sales

Phoenix, Arizona

Why work for us?

Training – You’ll attend a thorough, comprehensive, two week training program
No Overhead Costs – Exempt, W-2 structure with dedicated space in a AAA branch when available
Benefits – Access to Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 4% of pay
Annual Incentive Plan – Eligibility to participate in AAA annual bonus plan
Paid Time Off – Accrual of 17 PTO days per year, nine holidays annually, and 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Essential Functions:

Uses sales techniques and strong product knowledge to identify customer-specific needs to generate new sales, retain existing insureds and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.
Generates all leads by soliciting and marketing to businesses and/or by attending community events.
Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Agent’s manager.
Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.
Establishes rapport with the insured that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.
Responds to customer inquiries and requests relating to insurance products and membership.

Knowledge/Skills/Abilities:

Strong sales skills with a history of effectively developing, tracking, following up on and closing leads.
Advanced consultative selling techniques utilizing thorough product knowledge.
Knowledge of desktop systems including but not limited to Microsoft Office software applications.

Experience & Licenses/Certifications:

HS Diploma or GED required.
2+ years of relevant insurance industry work experience required.
Possess active and unrestricted state issued license(s) required to place property and casualty insurance.

#IA

Apply Today

Part-time Member Experience Associate

Mountain View, California

This position is a part-time position working up to 28 hours per week with 8 hour shifts on Monday, Fridays and some Saturdays. A bilingual Spanish or Chinese professional is desired.

Essential Functions

Exhibits AAA guiding principles and core values
Performs routine sales, service and operational functions for AAA Members including; DMV, cashiering, auto travel, notary and insurance sales support, with expectations for maintaining required standards, policies and procedures
Understands and actively promotes products and services to achieve individual goals in support of meeting organization goals and objectives
Overcomes obstacles that create barriers to Team Member or branch efforts
Identifies process improvement opportunities and proposes solutions
Acts as an agent for change while promoting AAA’s guiding principles and core values

Knowledge/Skills/Abilities

Demonstrates sales and service skills. Able to effectively interact, face-to-face, with new, prospective and existing Members.
Accuracy and comfort handling money, making change, balancing cash drawer.
Good computer skills, proficient in both reading and basic arithmetic.
Good written and verbal communication skills in person and over the phone.
Ability to multitask in response to requests, requirements and Member/Team Member expectations. Ability to accept feedback and correct course as necessary.

Education & Experience / Licenses & Certification

High school diploma or GED required
Two years sales or customer service experience
Experience working with sales and service standards and goals
Current & valid Driver's License with clean history may be required
Bonding and fingerprinting may be required
P&C Licensing may also be required
Bilingual Spanish or Chinese preferred

Work Environment/Physical Requirements

#MEA Sales

Apply Today

Life Insurance Agent

Mountain View, California

Essential Functions

Maximizes life insurance market penetration with current members and property/casualty insureds and stays vigilant for new sales opportunities. Maintains high quality production and persistency standards to assure profitable growth. Identifies and develops sales opportunities within the community. Follows company approved sales process in the completion of required financial, activity and sales reporting.

Provides life sales support and training on lead development and identification for the frontline employees, Insurance Sales Agents (P/C) and other staff who come in contact with members/ insureds. Establishes and maintains strong working relationships with front line employees, Sales Agents and the branch management team. Notifies Agents in a timely manner of result with referred lead. Provides leads from life insureds and other calls to Sales Agents for other products/services, i.e., membership, auto/homeowners and travel insurance.
Stays well-informed of changes and developments in policy and/or external practices. Attends meetings to obtain information, provide input, keep lines of communication open, stay updated and offer sales ideas when appropriate. Keeps current in industry; maintains continuing education for licensure.
Develops annual business plan with input and involvement from the Life Sales Manager to meet goals and determine responsibilities, including new business life sales, quality standards, as well as building outstanding customer relationships. Reviews plan objectives and reassesses strategies to align performance relative to annual sales goals.
Ensures compliance with NCNU and AAA Life and regulations, as well as external regulations

Knowledge/Skills/Abilities

Strong interpersonal, presentation and communication skills needed to interact with staff, members and insureds effectively

Ability to cultivate relationships with peers and staff; educates staff to make referrals to Life Insurance

Agents

Computer skills in basic software applications, and navigating business applications specific to life insurance
We're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service. We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members. We're community minded, and celebrate the growth, development and successes of our diverse Team Members.

Essential Functions
Maximizes life insurance market penetration with current members and property/casualty insureds and stays vigilant for new sales opportunities. Maintains high quality production and persistency standards to assure profitable growth. Identifies and develops sales opportunities within the community. Follows company approved sales process in the completion of required financial, activity and sales reporting.
Provides life sales support and training on lead development and identification for the frontline employees, Insurance Sales Agents (P/C) and other staff who come in contact with members/ insureds. Establishes and maintains strong working relationships with front line employees, Sales Agents and the branch management team. Notifies Agents in a timely manner of result with referred lead. Provides leads from life insureds and other calls to Sales Agents for other products/services, i.e., membership, auto/homeowners and travel insurance.
Stays well-informed of changes and developments in policy and/or external practices. Attends meetings to obtain information, provide input, keep lines of communication open, stay updated and offer sales ideas when appropriate. Keeps current in industry; maintains continuing education for licensure.
Develops annual business plan with input and involvement from the Life Sales Manager to meet goals and determine responsibilities, including new business life sales, quality standards, as well as building outstanding customer relationships. Reviews plan objectives and reassesses strategies to align performance relative to annual sales goals.
Ensures compliance with NCNU and AAA Life and regulations, as well as external regulations
Knowledge/Skills/Abilities
Strong interpersonal, presentation and communication skills needed to interact with staff, members and insureds effectively
Ability to cultivate relationships with peers and staff; educates staff to make referrals to Life Insurance
Agents
Computer skills in basic software applications, and navigating business applications specific to life insurance
Demonstrated skills in selling life insurance and annuities; Skills to develop, track and effectively follow up on leads (preferred)
Strong knowledge in sales techniques, life product line illustrations, features and benefits (preferred)
Demonstrated skills in prospecting and lead generation abilities (preferred)
Bilingual communication skills (preferred)
Education & Experience / Licenses & Certification
High School Diploma or GED
Valid Automobile Operator's License
Work Environment/Physical Requirements
Works in an office environment sitting at a desk, table or computer workstation for extended periods of time. May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

Competency
Results Orientation (Intermediate) Customer Centricity (Intermediate) Drive and Initiative(Intermediate) Interpersonal Savvy (Proficient) Negotiating (Learning)
We’ll value your skills and experience. We’re building a performance organization with heart and developing a pipeline of tomorrow’s leaders. Your work will be enhanced with training opportunities, a mentoring program and our Promote-from-within philosophy. We celebrate our diversity and leverage the power of many minds.

#Life Sales
Active State Resident Life Insurance License
Bachelor's degree in related area or an equivalent combination of education and experience
(preferred)
1+ years experience in Life Insurance and/or Annuity Sales (preferred)
CLU, ChFC and/or LUTCF Designations (preferred)
Demonstrated skills in selling life insurance and annuities; Skills to develop, track and effectively follow up on leads (preferred)
Strong knowledge in sales techniques, life product line illustrations, features and benefits (preferred)
Demonstrated skills in prospecting and lead generation abilities (preferred)
Bilingual communication skills (preferred)

Education & Experience / Licenses & Certification

High School Diploma or GED

Valid Automobile Operator's License
Active State Resident Life Insurance License
Bachelor's degree in related area or an equivalent combination of education and experience
(preferred)
1+ years experience in Life Insurance and/or Annuity Sales (preferred)
CLU, ChFC and/or LUTCF Designations (preferred)

Work Environment/Physical Requirements

Competency

Results Orientation (Intermediate) Customer Centricity (Intermediate) Drive and Initiative(Intermediate) Interpersonal Savvy (Proficient) Negotiating (Learning)

#Life Sales

Apply Today

Member Experience Associate

Petaluma, California

Why work for us?

Benefits – Access to Medical, Dental, and Vision program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Annual Incentive Plan – Eligibility to participate in AAA annual bonus plan
Paid Time Off – Accrual of 17 PTO days your first year, nine paid holidays annually, and 24 hours earmarked for volunteer activities

Essential Functions:

Exhibits AAA guiding principles and core values
Performs routine sales, service and operational functions for AAA Members including; DMV, cashiering, auto travel, notary and insurance sales support, with expectations for maintaining required standards, policies and procedures
Understands and actively promotes products and services to achieve individual goals in support of meeting organization goals and objectives
Overcomes obstacles that create barriers to Team Member or branch efforts
Identifies process improvement opportunities and proposes solutions
Acts as an agent for change while promoting AAA’s guiding principles and core values

Knowledge/Skills/Abilities:

Demonstrates sales and service skills. Able to effectively interact, face-to-face, with new, prospective and existing Members.
Accuracy and comfort handling money, making change, balancing cash drawer.
Good computer skills, proficient in both reading and basic arithmetic.
Good written and verbal communication skills in person and over the phone.
Ability to multitask in response to requests, requirements and Member/Team Member expectations. Ability to accept feedback and correct course as necessary.

Experience & Licenses/Certifications:

Two years of sales and customer service experience required
Experience working with sales and service standards and goals required
Current & valid Driver's License with clean history may be required
Bonding and fingerprinting may be required
P&C Licensing may be required

Work Environment/Physical Requirements:

#MEA

Apply Today

Director, Marketing - GIG Car Share

Berkeley, California

Fleet Management Lead - GIG Car Share

Berkeley, California

Just as AAA was born of disruptive forces in personal mobility 116 years ago with the emergence of the automobile, disruptive forces once again provide us with a tremendous opportunity for radical innovation and growth. An organization focused on service, not profits, AAA is uniquely positioned to be a trusted, technology- and mobility focused source of physical and digital services and expertise.

To meet the rapidly changing needs of our Members, AAA Northern California, Nevada, Utah, Arizona, and Mountain West created A3Ventures, the innovation lab and capital investment engine of AAA.

The first new venture to be launched by A3Ventures was GIG Car Share, Northern California's first one-way car share business - positioned at the intersecting trends of mobility, collaborative consumption, and sustainability.

In 2019, Gig also introduced the nation’s largest fully electric car share service in Sacramento to change the way people get around. Our service allows people to pick up and drop off a Gig car anywhere in the HomeZone whenever they need it. This convenient, affordable, and environmentally-friendly option has helped us grow quickly.

Key Responsibilities:

Coordinate the procurement of vehicles, parts and hardware
Develop and execute a vehicle repositioning strategy to increase and optimize vehicle utilization services, and third-party repositioning services
Proactively analyze fleet related data to manage and continuously improve fleet operations for optimal financial and operational performance, vehicle uptime, gross margin, member survey scores and other key metrics
Lead the insurance claims process and scheduling of vehicle repairs
Lead the resolution process for tickets, tolls and towing of vehicles
Coordinate the process of in-fleeting and de-fleeting vehicles
Develop and manage day-to-day relationship with vendors including fleet management partners, third-party maintenance services, third-party cleaning
Review and regularly audit all costs associated with the fulfillment of service
Review vendor proposed rates or increases with the Senior Manager
Analyze vendor payments at a level that ensures compliance with agreed practices and pricing
Address vendor concerns with communications or payments
Identify opportunities for continued process improvements
Act as an escalation point for vehicle troubleshooting and vehicle technology failures
Provide support as needed in other areas of the organization, such as Member Care

Key Accountabilities:

Reduce number of vehicles out of service
Procure parts and service from third-party partners (e.g., OEM, fleet service, repair shops, body shops, insurance carriers)
Coordinate insurance claims process

Education:

High School Diploma or GED equivalent required; Bachelor’s degree (preferred)
Vocational technical automotive training/certification or equivalent experience (preferred)

Experience/Licenses & Certification:

Minimum 3 years of work experience in the automotive, fleet or car rental industry
Adaptability to adjust to changes in the work environment and competing demands
Strong communication skills, both verbally & written
Demonstrated drive and initiative
Proven ability to interact with customers in a professional manner
Experience performing technical configuration and installation, and quality assurance processes
Valid driver’s license required
Strong computer knowledge (Google docs, Microsoft, etc.)

Apply Today

Insurance Associate

Antioch, California

Why work for us?

Licensing Assistance – If unlicensed, AAA NCNU will reimburse the costs of licensure
Training – You’ll attend a thorough, comprehensive, three week training program in our Emeryville headquarters
No Overhead Costs – W-2 structure with dedication space in a AAA NCNU branch
Compensation - Base plus bonus platform with eligibility of annual merit increase and first year production bonuses
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan
Paid Time Off – Ten hours per month, ten holidays annually, one floating holiday and 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Job Summary

Responsibilities

Uses sales techniques and product knowledge to identify customer-specific needs to generate new sales, retain existing insured’s and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.
Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Associate’s manager.
Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.
Consistently provides all Members with a sales and service experience that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.
Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.
Responds to customer inquiries and requests relating to insurance products and membership.
Researches and resolves customer service issues. Often assists the insured in initiating the first notice of loss on claims.

Education & Experience/Licenses & Certification

High school diploma or GED required. Bachelor's degree in a relevant field preferred.
2 to 4 years of sales experience required. Insurance industry work experience preferred.
Bilingual Chinese preferred
Ability to acquire an unrestricted state issued license(s) required to place property and casualty insurance within fourteen (14) calendar days of start date. Depending on start date, active property and casualty license(s) may be required.

Apply Today

Fleet Technician - GIG Car Share

Life Insurance Agent

Carson City, Nevada

Essential Functions

• Maximizes life insurance market penetration with current members and property/casualty insureds and stays vigilant for new sales opportunities. Maintains high quality production and persistency standards to assure profitable growth. Identifies and develops sales opportunities within the community. Follows company approved sales process in the completion of required financial, activity and sales reporting.

• Provides life sales support and training on lead development and identification for the frontline employees, Insurance Sales Agents (P/C) and other staff who come in contact with members/ insureds. Establishes and maintains strong working relationships with front line employees, Sales Agents and the branch management team. Notifies Agents in a timely manner of result with referred lead. Provides leads from life insureds and other calls to Sales Agents for other products/services, i.e., membership, auto/homeowners and travel insurance.

• Stays well-informed of changes and developments in policy and/or external practices. Attends meetings to obtain information, provide input, keep lines of communication open, stay updated and offer sales ideas when appropriate. Keeps current in industry; maintains continuing education for licensure.

• Develops annual business plan with input and involvement from the Life Sales Manager to meet goals and determine responsibilities, including new business life sales, quality standards, as well as building outstanding customer relationships. Reviews plan objectives and reassesses strategies to align performance relative to annual sales goals.

• Ensures compliance with NCNU and AAA Life and regulations, as well as external regulations

Knowledge/Skills/Abilities

• Strong interpersonal, presentation and communication skills needed to interact with staff, members and insureds effectively

• Ability to cultivate relationships with peers and staff; educates staff to make referrals to Life Insurance

Agents

• Computer skills in basic software applications, and navigating business applications specific to life insurance

• Demonstrated skills in selling life insurance and annuities; Skills to develop, track and effectively follow up on leads (preferred)

• Strong knowledge in sales techniques, life product line illustrations, features and benefits (preferred)

• Demonstrated skills in prospecting and lead generation abilities (preferred)

• Bilingual communication skills (preferred)

Life Insurance Agent (BA05A3)

Education & Experience / Licenses & Certification

• High School Diploma or GED

• Valid Automobile Operator's License

• Active State Resident Life Insurance License

• Bachelor's degree in related area or an equivalent combination of education and experience

(preferred)

• 1+ years experience in Life Insurance and/or Annuity Sales (preferred)

• CLU, ChFC and/or LUTCF Designations (preferred)

Work Environment/Physical Requirements

Competency

Results Orientation (Intermediate) Customer Centricity (Intermediate) Drive and Initiative(Intermediate) Interpersonal Savvy (Proficient) Negotiating (Learning)

#life sales

Apply Today

Insurance Sales Agent

Phoenix, Arizona

Why work for us?

Paid Training- $15.00 hourly
Generous commission and bonus plan
Licensing Assistance
Training – You’ll attend a thorough, comprehensive, three week training program.
No Overhead Costs – W-2 structure with dedication space in a AAA Arizona branch
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 4% of pay
Annual Incentive Plan – Eligibility to participate in AAA Arizona annual bonus plan
Paid Time Off – Ten hours per month, ten holidays annually, 24 hours per year

Essential Functions

Uses sales techniques and strong product knowledge to identify customer-specific needs to generate new sales, retain existing insureds and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.
Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Agent’s manager.
Conduct insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.
Establishes rapport with the insured that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.
Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.
Responds to customer inquiries and requests relating to insurance products and membership.
Researches and resolves complex customer service issues. Often assists the insured in initiating the first notice of loss on claims.

Knowledge/Skills/Abilities

Strong sales skills with a history of effectively developing, tracking, following up on and closing leads.
Advanced consultative selling techniques utilizing thorough product knowledge.
Knowledge of desktop systems including but not limited to Microsoft Office software applications.

Education & Experience/Licenses & Certification

High school diploma or GED required. Bachelor's degree in a relevant field preferred.
1 year of sales or experience with the insurance industry preferred
1-3 years of customer service experience

#GAB

Apply Today

AAA Club Owned Fleet is Hiring! Tow Truck Drivers & Battery/Light Service Technicians

Concord, California

Job Fair!!!

We are hiring for our Concord and Richmond Locations!!

Date: Tuesday, January 21st, 2020 from 10:00am-2:00pm

165 Mason Circle, Concord, 94520

Please pre-register by applying on the link below.

Dress is Business Casual, and Please bring Resume

Why work for us?

Great Pay - $20.81/hour + a 5% increase at 6 months
Training – You’ll attend a thorough, comprehensive, three week training program
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan
Paid Time Off – Ten hours per month, ten holidays annually, one floating holiday and 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

We are looking for candidates with:

Excellent customer service skills!
Flexibility to work swing shift and weekends
Ability to drive a manual/automatic shift vehicle
Customer service skills and the ability to interact with a wide-range of people
Basic automotive knowledge and at least 6 years’ experience operating a motor vehicle with a valid driver's license
Basic computer knowledge
Bilingual communication skills a plus
High School Diploma or GED equivalent required
Vocational technical automotive training/certification or equivalent experience (preferred)

Essential Functions

Driving and operating a service vehicle (i.e. loading/towing vehicles, flat tire changes, lock-out, fuel delivery services, etc.)
On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving
Utilizing on-board computer, radio communications, and mapping systems
Completion of daily paperwork (i.e. call-logs, battery invoices, cash receipts, etc.)
Inspecting and submitting maintenance reports of company vehicles for safe and efficient operation
Education and training. I.E.: AAA Compliance Training, RPST,TSAAC, Lock-out, PSP, Battery Service Training

Work Environment/Physical Requirements

Works outdoors at vehicle sites when servicing vehicles. Lifting and carrying tires and parts, weighing up to 50 pounds, several times a day; bending, kneeling and stooping as required for service calls. Works in all weather and all traffic conditions. Vehicle recovery sites may be wet, messy and hazardous.
If needed for identification purposes, a photograph may be obtained after an offer of employment is made and accepted. Service Providers are required to provide a photograph for identification purposes.

#ERSDriver

#CHI

Apply Today

Smart Home Specialist - Monitoring

Scottsdale, Arizona

Customer Experience Specialist

AAA Smart Home - Scottsdale, AZ 85258

$16 an hour

AAA recently acquired SAFE Security, the 11th largest smart home security company in the United States, with the vision to become the most trusted brand in this industry. As motivated as we are to provide the best service possible to our customers, we are just as focused on making this the best place to work at!

AAA Smart Home Customer Experience Team is growing and has an immediate need for passionate, energetic, customer-focused team members with a positive attitude to join our customer support environment. If you are passionate about helping others, have a strong sense of empathy, enjoy a fast paced environment, have the gift of listening and problem solving, then we want you to consider joining our amazing team!

What You'll Do

Subject matter expert and primary contact for the support of remote home security services, including troubleshooting, website navigation, billing inquiries and account updates
Resolve customer service inquiries while building a relationship with the customer
You will demonstrate conflict management skills and maintain professional composure under pressure
Assist technicians with activating security monitoring and supporting other team members with information gathering account research, and other general customer support needs
Verify alarms at protected sites; dispatch local authorities when necessary
Notify customers on maintenance alerts from their alarm system
Create detailed service tickets, schedule technicians for repairs
With a keen sense of the customer experience, continuously look for areas of improvement and communicate trends in customer calls to leadership as appropriate
Simultaneously navigate multiple software applications and technologies

What You’ll Need

Strong problem-solving skills; ability to think analytically while multi-tasking in a fast-paced environment
Excellent communication and relationship building skills; team oriented
Customer-focused and passionate for helping others
Ability to exceed customer satisfaction, achieve performance metrics and meet issue resolution targets
A successful track record working in a high-volume environment
Reliable transportation
6 Months or more of forward facing customer service

EDUCATION:

High School Diploma/GED
AA preferred
Bi-Lingual Spanish preferred

Work Location: North Scottsdale, Arizona

Benefits:

Medical and dental benefits
PTO and paid holidays
Tuition Reimbursements
Fun environment!

#SAFE

Apply Today

Tow/Battery Light Service Driver

Sparks, Nevada

[This position is for the Truckee Territory]

Why work for us?

Great base Pay at $19.65/hr and up to a 35% monthly bonus!
Training – You’ll attend a thorough, comprehensive, three week training program
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan
Paid Time Off – Ten hours per month, ten holidays annually, one floating holiday and 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

What our Roadside Service Technicians do:

Driving and operating a service vehicle (i.e. loading/towing vehicles, flat tire changes, lock-out, fuel delivery services, etc.)
On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving
Utilizing on-board computer, radio communications, and mapping systems
Completion of daily paperwork (i.e. call-logs, battery invoices, cash receipts, etc.)
Inspecting and submitting maintenance reports of company vehicles for safe and efficient operation
Education and training. I.E.: AAA Compliance Training, RPST,TSAAC, Lock-out, PSP, Battery Service Training

Education & Experience/Licenses & Certification

Ability to drive a manual/automatic shift vehicle
Customer service skills and the ability to interact with a wide-range of people
Basic math skills
Basic automotive knowledge and at least 6 years’ experience operating a motor vehicle with a valid driver’s license
Basic computer knowledge
Bilingual communication skills a plus
High School Diploma or GED equivalent required
Vocational technical automotive training/certification or equivalent experience (preferred)
ASE (Automotive Service Excellence) certification(preferred)

Work Environment/Physical Requirements

Works outdoors at vehicle sites when servicing vehicles. Lifting and carrying tires and parts, weighing up to 50 pounds, several times a day; bending, kneeling and stooping as required for service calls. Works in all weather and all traffic conditions. Vehicle recovery sites may be wet, messy and hazardous. Service Providers are required to provide a photograph for identification purposes.

#ERS Driver

#CHI

Apply Today

Product Lead

San Ramon, California

AAA acquired SAFE Security, the 11th largest smart home security company in the United States, in November 2018 with the vision to become the most trusted smart home security provider in America.
With your help, we aspire to provide the same peace of mind at home as we have provided on the roads for the last 100 years.

Reporting to the Director of Product and Marketing, this role is responsible for leading the product management and development functions for the AAA Smart Home product portfolio from strategy to execution. The Product Lead will drive the optimization and support for the current product line and user experience. They will play an integral role in supporting the marketing, sales, IT, and install teams to achieve revenue targets by helping the organization provide a best-in-class experience, leading to improved retention and acquisition.

Core Job Responsibilities

Results Focus – contribute to analysis of overall Product P&L and actively manage key business KPIs around P&L to ensure brand and business success.
Strategic Plan Development & Execution – partner with Director of Product and Marketing to develop and execute annual and 3 year plans focusing on product renovation and innovation pipeline. Provide insights on Product/Web/App user experience to highlight pain points and guide improvements.
Portfolio Optimization – own portfolio management and ensure product, pricing, promotions and distribution strategies are effectively executed. Manage ongoing systems support to ensure any changes in product or pricing are accurately reflected across the organization.
Consumer Expertise – partner with Director of Product and Marketing to understand key market dynamics for target consumers, members and key competitors.
Product Innovation – own product innovation process from concept to launch including design, sourcing and production to meet customer and business needs (will involve working with external product designers, and partnering with hardware manufacturers).
Product Renovation – utilize marketplace, competitive and consumer research to optimize existing portfolio (including bundles and pricing) by making adjustments to meet customer needs. Build a pipeline of user support materials (user guides, training videos, etc.) to ensure a seamless user experience.
Website Optimization – Work with external developers and Ecommerce Manager to optimize site and develop future site and apps, and with internal IT team on back end integration.
User Experience Optimization – optimize the overall user journey by analyzing user research to diagnose all customer touch points and work with UX designers to optimize the user experience via hardware and software development/revisions.
Budget Management – help shape annual product development budget and manage budget within approved spending guidelines. Develop business cases for additional funding requests.

Knowledge, Skills and Abilities

Proficient Visionary, strategic and courageous leadership skills
Strong empathy for the user in creating amazing product and service experiences
Proficient general management with P&L management experience
Basic fluency in consumer insights, marketing analytics, and financial analysis Strong communication skills, positive “can do” attitude, and team-oriented approach

Education and Experience

Bachelor’s degree Engineering, Electronics, Technology Management or related field (MBA or Master's in related field preferred)
5-7 years related work experience
Demonstrated success in launching B2C electronics products (smart home product experience a plus)
Electronics hardware product development experience (strongly preferred)
Software and/or web development experience (preferred)
UX experience in optimizing the overall user journey (preferred)
Skilled at sourcing and managing external product designers, hardware manufacturer partners

#SAFE

Apply Today

Insurance Sales Agent

Farmington, Utah

We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Why work for us?

Licensing Assistance – If unlicensed, AAA will reimburse the costs of licensure
Training – You’ll attend a thorough, comprehensive, two week training program
No Overhead Costs – W-2 structure with dedication space in a AAA branch
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Annual Incentive Plan – Eligibility to participate in AAA annual bonus plan
Paid Time Off – 17 days your first year + nine holidays annually + 24 hours per year designated for volunteer work

Essential Functions:

Uses sales techniques and strong product knowledge to identify customer-specific needs to generate new sales, retain existing insureds and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.
Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Agent’s manager.
Conduct insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.
Establishes rapport with the insured that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.
Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.
Responds to customer inquiries and requests relating to insurance products and membership.
Researches and resolves complex customer service issues. Often assists the insured in initiating the first notice of loss on claims.

Knowledge/Skills/Abilities:

Strong sales skills with a history of effectively developing, tracking, following up on and closing leads.
Advanced consultative selling techniques utilizing thorough product knowledge.
Knowledge of desktop systems including but not limited to Microsoft Office software applications.

Education & Experience/Licenses & Certifications:

High School Diploma or GED required. Bachelor's degree in a relevant field preferred.
3 to 5 years of relevant sales or insurance industry work experience required.
Possesses or has the ability to possess active and unrestricted state issued license(s) required to place property and casualty insurance.

#MOR

#IASales

Apply Today

Insurance Sales Associate

Hanford, California

AAA has immediate opportunities for motivated individuals to join our team of Insurance Sales Associates.

Why work for us?

Paid Training: $20.00 hourly paid training. Extensive training program will help ensure a seamless transition into an Insurance Agent position
Licensing Assistance: AAA will reimburse the costs of licensure
Advancement Opportunities: Opportunity to advance within the first 90 days
No Overhead Costs: W-2 structure with dedicated space in a AAA NCNU branch
Compensation: Generous commission structure with the ability to earn commission on every policy
Benefits: Medical, Dental, Vision, wellness program and more!
401k Matching: $1 for $1 company match up to 6% of pay
Annual Incentive Plan: Eligibility to participate in AAA NCNU annual bonus plan
Paid Time Of: 17 days of PTO your first year + 9 Holidays annually
Community Impact: 24 hours provided per year designated for Volunteer work
Collaborative Environment: AAA will value your contribution to providing exceptional service to our members

Job Summary

Insurance Associates serve our Members by selling them the Property & Casualty Insurance that meets their needs. Individuals in this role are accountable for achieving assigned sales goals while providing an exceptional Member experience. Primary responsibilities include soliciting new business, serving existing insured Members, and retaining policies. Insurance Associates participate in promotions, events, marketing activities, and the cross-selling of AAA insurance products. Insurance Associates are professionals who guide our Members in the purchase of appropriate products and coverage under managerial supervision.

Essential Functions

Uses sales techniques and strong product knowledge to identify customer-specific needs to generate new sales, retain existing insureds and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.
Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Agent’s manager.
Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.
Establishes rapport with the insured that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.
Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.
Responds to customer inquiries and requests relating to insurance products and membership.
Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.
Responds to customer inquiries and requests relating to insurance products and membership.
Researches and resolves complex customer service issues. Often assists the insured in initiating the first notice of loss on claims

Experience & Licenses/Certifications

HS Diploma or GED required
2 to 4 years of sales experience preferred.
Insurance industry experience or knowledge preferred.
Knowledge of desktop systems including but not limited to Microsoft Office software applications.
Ability to acquire an unrestricted state issued license(s) required to place property and casualty insurance. Active required license(s) preferred.

#IA

Apply Today

Insurance Sales Associate

Watsonville, California

AAA has immediate opportunities for motivated individuals to join our team of Insurance Sales Associates.

Why work for us?

Paid Training: $20.00 hourly paid training. Extensive training program will help ensure a seamless transition into an Insurance Agent position
Licensing Assistance: AAA will reimburse the costs of licensure
Advancement Opportunities: Opportunity to advance within the first 90 days
No Overhead Costs: W-2 structure with dedicated space in a AAA NCNU branch
Compensation: Generous commission structure with the ability to earn commission on every policy
Benefits: Medical, Dental, Vision, wellness program and more!
401k Matching: $1 for $1 company match up to 6% of pay
Annual Incentive Plan: Eligibility to participate in AAA NCNU annual bonus plan
Paid Time Of: 17 days of PTO your first year + 9 Holidays annually
Community Impact: 24 hours provided per year designated for Volunteer work
Collaborative Environment: AAA will value your contribution to providing exceptional service to our members

Job Summary

Essential Functions

Uses sales techniques and strong product knowledge to identify customer-specific needs to generate new sales, retain existing insureds and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.
Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Agent’s manager.
Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.
Establishes rapport with the insured that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.
Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.
Responds to customer inquiries and requests relating to insurance products and membership.
Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.
Responds to customer inquiries and requests relating to insurance products and membership.
Researches and resolves complex customer service issues. Often assists the insured in initiating the first notice of loss on claims

Experience & Licenses/Certifications

2 to 4 years of sales experience preferred.
Insurance industry experience or knowledge preferred.
Knowledge of desktop systems including but not limited to Microsoft Office software applications.
Ability to acquire an unrestricted state issued license(s) required to place property and casualty insurance. Active required license(s) preferred.

#IA

Apply Today

Insurance Associate

Alameda, California

AAA has immediate opportunities for motivated individuals to join our team of Insurance Sales Associates.

Why work for us?

Paid Training: $23.00 during our the training period. Extensive training program will help ensure a seamless transition into an Insurance Agent position.
Licensing Assistance: AAA provides/ will reimburse the costs of licensure
Advancement Opportunities: Opportunity to advance within the first 90 days
No Overhead Costs: W-2 structure with dedication space in a AAA NCNU branch
Compensation: Generous commission structure with the ability to earn commission on every policy.
Benefits: Medical, Dental, Vision, wellness program and more!
401k Matching: $1 for $1 company match up to 6% of pay
Annual Incentive Plan: Eligibility to participate in AAA NCNU annual bonus plan
Paid Time Of: 17 days of PTO your first year + 9 Holidays annually
Community Impact: 24 hours provided per year designated for Volunteer work.
Collaborative Environment: AAA will value your contribution to providing exceptional service to our members

Job Summary

Essential Functions

Uses sales techniques and strong product knowledge to identify customer-specific needs to generate new sales, retain existing insureds and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.
Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Agent’s manager.
Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.
Establishes rapport with the insured that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.
Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.
Responds to customer inquiries and requests relating to insurance products and membership.
Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.
Responds to customer inquiries and requests relating to insurance products and membership.
Researches and resolves complex customer service issues. Often assists the insured in initiating the first notice of loss on claims

Education & Experience/Licenses & Certification

High school diploma or GED required. Bachelor's degree in a relevant field preferred.
2 to 4 years of sales experience preferred.
Insurance industry experience or knowledge preferred.
Knowledge of desktop systems including but not limited to Microsoft Office software applications.
Ability to acquire an unrestricted state issued license(s) required to place property and casualty insurance within forty-five (45) calendar days of hire. Active required license(s) preferred.

#IASales

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Life Insurance Agent

San Rafael, California

Essential Functions

Maximizes life insurance market penetration with current members and property/casualty insureds and stays vigilant for new sales opportunities. Maintains high quality production and persistency standards to assure profitable growth. Identifies and develops sales opportunities within the community. Follows company approved sales process in the completion of required financial, activity and sales reporting.
Provides life sales support and training on lead development and identification for the frontline employees, Insurance Sales Agents (P/C) and other staff who come in contact with members/ insureds. Establishes and maintains strong working relationships with front line employees, Sales Agents and the branch management team. Notifies Agents in a timely manner of result with referred lead. Provides leads from life insureds and other calls to Sales Agents for other products/services, i.e., membership, auto/homeowners and travel insurance.
Stays well-informed of changes and developments in policy and/or external practices. Attends meetings to obtain information, provide input, keep lines of communication open, stay updated and offer sales ideas when appropriate. Keeps current in industry; maintains continuing education for licensure.
Develops annual business plan with input and involvement from the Life Sales Manager to meet goals and determine responsibilities, including new business life sales, quality standards, as well as building outstanding customer relationships. Reviews plan objectives and reassesses strategies to align performance relative to annual sales goals.
Ensures compliance with NCNU and AAA Life and regulations, as well as external regulations

Knowledge/Skills/Abilities

Strong interpersonal, presentation and communication skills needed to interact with staff, members and insureds effectively
Ability to cultivate relationships with peers and staff; educates staff to make referrals to Life Insurance
Agents
Computer skills in basic software applications, and navigating business applications specific to life insurance
Demonstrated skills in selling life insurance and annuities; Skills to develop, track and effectively follow up on leads (preferred)
Strong knowledge in sales techniques, life product line illustrations, features and benefits (preferred)
Demonstrated skills in prospecting and lead generation abilities (preferred)
Bilingual communication skills (preferred)

Education & Experience / Licenses & Certification

High School Diploma or GED
Valid Automobile Operator's License
Active State Resident Life Insurance License
Bachelor's degree in related area or an equivalent combination of education and experience
(preferred)
1+ years experience in Life Insurance and/or Annuity Sales (preferred)
CLU, ChFC and/or LUTCF Designations (preferred)

Work Environment/Physical Requirements

Apply Today

Member Experience Supervisor

Billings, Montana

Why work for us?

Compensation – Competitive hourly base + incentives
Benefits – Access to Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Annual Incentive Plan – Eligibility to participate in AAA annual bonus plan
Paid Time Off – Accrual of 17 PTO days per year, nine holidays annually, and 24 hours per year earmarked for volunteer activities

Essential Functions:

Performs three or more sales and/or operational functions at an expert level for AAA members (DMV, cashiering, domestic travel, underwriting support) with expectations for leading and coaching team to maintain required service standards and vision and value behavior standards. Serves as first line of contact to resolve customer complaints, billing and other issues that Sales and Service Associate is incapable of resolving.
Promotes products and services through cross-sales and referrals. Tracks and monitors location goals. Responsible for team sales and service results. Function as a champion of new products and initiatives (ex: launch of new credit card). May facilitate staff meetings or team huddles.
Assumes office administrative and operational duties in absence of manager.

Knowledge/Skills/Abilities:

Demonstrated sales and customer service skills
Ability to serve as front-line customer contact
Demonstrates team leadership and the ability to coach or lead a team, provide training and guidance to others
Strong written and verbal communication skills in person and over the phone
Accuracy and comfort handling money, making change, balancing cash drawer
Demonstrated personal computer skills, proficient in both reading and basic arithmetic
Working knowledge of financial or membership organizations and their financial operations

Education & Experience / Licenses & Certifications:

High School Diploma or GED required
Three years of sales or customer service experience in a lead capacity required
Experience working with sales goals required
Valid driver's license and fingerprinting may be required
P&C licensing may be required

#MEA

Apply Today

Sr. Business Analyst

San Ramon, California

Supports the overall business strategy and corporate objectives by performing analysis to support the identification of business needs and determine solutions to business problems. Senior level, competent to work in all phases of the unit’s assignments. Incumbents work with independence and require only guidance for complex or unusual assignments. May provide technical advice or analytics guidance to associates and other functional areas. We're looking for a professional, self-motivated, problem solving Business Analyst to support our business!

Job Description

• Performs evaluations on operations / products and develops/implements financial strategies covering a wide range of issues affecting business unit decision, profits and financial strength. Determines possible implications on various divisions/ departments and makes recommendations as needed.

• Reviews and provides recommendations on the business unit’s operational / product / financial reports. Interprets the contents for management, alerts them to significant issues and / or opportunity trends.

• Based on findings of identified trends and analysis conducted, participates in the development of division’s business plan in support of corporate objectives.

• Develops and prepares complex Product and Operational reports for management. Performs variance and trend analysis. Supports findings with research, statistical analysis, rationale, and other related activities for use in management decisions. These include financial and analytical models for decision making.

• Develops a variety of reporting methodologies to capture identified trends and recommends solutions, strategies and actions. This includes developing charts, graphs, tables that consolidate data in a meaningful way for review by management.

• Reports on key metrics and provides recommendations to improve the division’s efficiency.

• Reviews the tracking and reporting methodologies and recommends better ways to track and trend collected data to provide management with more meaningful ways to review the data.

EDUCATION, KNOWLEDGE, SKILLS, COMPETENCIES, CERTIFICATIONS/LICENSES

• Strong mathematical skills needed

• Advanced analytical skills to effectively identify problems and develop solutions

• Advanced organizational skills

• Strong communication, particularly in business writing

• Project management experience to accurately complete detail data assignments, understand and interpret broad operational / product/ financial concepts and their application to the business unit and A3 Smart Home

• Proficient in the use and development of operational / product / financial concepts as they apply to business unit and A3 Smart Home

• Advanced interpersonal and inter-departmental skills

• Strong understanding of the use and development of operational models and other related reporting software (preferred)

• Business intelligence & visualization experience to program and build interactive dashboards for operational decisions (preferred)

• Bachelor's degree in related area with 3.2+ GPA or an equivalent combination of education and experience

• 5+ years experience conducting business and/or financial analysis

• Master’s degree in related area (preferred)

#SAFE

Apply Today

Travel Sales Counselor

Manteca, California

Whether you’re just starting your journey or looking to grow your career, we’ll support you every step of the way.

Essential Functions:

Sells International & Domestic vacation packages, cruises, tours, hotel, car rental, rail and air travel
Owns the relationship with the member from beginning to end of each travel related transaction
Researches, evaluates and compares appropriate AAA Travel Partner packages to match up with member needs for the purpose of “delivering exceptional member experiences” in every transaction
Stays current with world events and latest travel industry developments and trends, and provides relevant information to members
Processes and interprets travel documents for members purchasing travel products with AAA and inform them of governmental requirements
Investigates and responds to travel-related member questions/complaints, and recommends solutions
Initiates contact with members and past customers to prospect for new business and encourages repeat business
Maintains minimum production goals in the following areas: Travel sales, sales of Travel Partner and proprietary products (i.e. Sojourns, AAA Vacations)
Cross-sells products and services (e.g., insurance (P&C, Life), new membership accounts, etc.)

Knowledge/Skills/Abilities:

Ability to clearly communicate (verbal and written) in English
Basic computer (e.g., Microsoft Word, Outlook, etc.) and industry specific applications (e.g., Galileo, VAX, etc.) and telephone skills
GDS experience required (Apollo/Galileo/Travelport)
Detailed knowledge of travel products
Knowledge of worldwide geography, the ability to read and interpret maps and brochures
Self-motivated sales drive and documented sales success
Ability to work efficiently both independently and as part of a team
Bilingual communication skills are a plus

Education & Experience / Licenses & Certifications:

HS Diploma or GED required
2 years of recent experience selling international and domestic travel services
Travel Institute certification as “CTA, CTC, or CTIE” preferred

Work Environment/Physical Requirements:

Works in an office environment sitting at a desk, table or computer workstation for extended periods of time. May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 70-80 percent of the time spent on the job involves the use of a personal computer.

Apply Today

Smart Business - Customer Service Rep.

Tempe, Arizona

AAA Smart Business Customer Experience Team is growing and has an immediate need for passionate, energetic, customer-focused team members with a positive attitude to join our customer support environment. If you are passionate about helping others, have a strong sense of empathy, enjoy a fast paced environment, have the gift of listening and problem solving, then we want you to consider joining our amazing team!

Job Description:

This position is responsible for providing scheduling for service, repair, maintenance, and inspections for the existing customer base. These services are critical for the ongoing customer service experience and satisfaction of the account base. The department has primary responsibility for customer retention through the responsiveness and provision of repair, Inspection, support, and maintenance operations and service. This is the entry level skill set position.

Essential Functions:

Handle incoming and outgoing phone calls to address customer requests and schedule service calls.
Handle e-mail and queue requests to schedule service calls.
Support the other internal customers (installation, sales, and monitoring) with handling and resolution of customer issues.
Practice customer service and conflict resolution skills to promote customer satisfaction and loyalty.
Assist field technicians with support for service calls.
Order equipment required for service calls.
Maintain relationships with customers to ensure satisfaction and retention.
Provide basic instruction and troubleshooting tom customers.
Work with internal tech support (Virtual Assistance) to provide more advanced training and programming.

Knowledge/Skills/Abilities

Clear verbal and written communications.
Basic mathematical, typing (35 wpm minimum), computer (basic usage and functions) and data entry skills
General awareness of AAA products, and services
Ability to navigate through navigation system (Google Maps)
Effective analytical, written and oral communication skills to enable accurate completion of assignments, proper handling of problem situations and constructive interaction with others
Ability to work overtime and/or holidays as necessitated by business and/or weather conditions.
Ability to identify customer needs and recommend solutions

Education & Experience / Licenses & Certification

High School diploma or equivalent required, college education credits preferred
6 months – 2 years prior customer service experience, retail or banking is preferred
Bi-Lingual Spanish preferred
Must qualify for state alarm agent license.

Benefits

Training within Security Industry
Medical and Dental Benefits
PTO and paid holidays
Tuition Reimbursement
401K matching, up to 3%
$16/hour & 3 levels advancement

#LYN

Apply Today

Insurance Associate

Vallejo, California

AAA has immediate opportunities for motivated individuals to join our team of Insurance Sales Associates.

Why work for us?

Paid Training: $23.00 during our the training period. Extensive training program will help ensure a seamless transition into an Insurance Agent position.
Licensing Assistance: AAA will reimburse part of the costs of licensure
Advancement Opportunities: Opportunity to advance within the first 90 days
No Overhead Costs: W-2 structure with dedication space in a AAA NCNU branch
Compensation: Generous commission structure with the ability to earn commission on every policy.
Benefits: Medical, Dental, Vision, wellness program and more!
401k Matching: $1 for $1 company match up to 6% of pay
Annual Incentive Plan: Eligibility to participate in AAA NCNU annual bonus plan
Paid Time Of: 17 days of PTO your first year + 9 Holidays annually
Community Impact: 24 hours provided per year designated for Volunteer work.
Collaborative Environment: AAA will value your contribution to providing exceptional service to our members

Job Summary

Essential Functions

Uses sales techniques and strong product knowledge to identify customer-specific needs to generate new sales, retain existing insureds and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.
Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Agent’s manager.
Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.
Establishes rapport with the insured that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.
Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.
Responds to customer inquiries and requests relating to insurance products and membership.
Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.
Responds to customer inquiries and requests relating to insurance products and membership.
Researches and resolves complex customer service issues. Often assists the insured in initiating the first notice of loss on claims

Education & Experience/Licenses & Certification

High school diploma or GED required. Bachelor's degree in a relevant field preferred.
2 to 4 years of sales experience preferred.
Insurance industry experience or knowledge preferred.
Knowledge of desktop systems including but not limited to Microsoft Office software applications.
Ability to acquire an unrestricted state issued license(s) required to place property and casualty insurance within forty-five (45) calendar days of hire. Active required license(s) preferred.

#IASales

Apply Today

Member Experience Associate

Salt Lake City, Utah

Why work for us?

Benefits – Access to Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Annual Incentive Plan – Eligibility to participate in AAA annual bonus plan
Paid Time Off – Accrual of 17 PTO days per year, nine holidays annually and 24 hours per year earmarked for volunteer activities

Essential Functions:

Exhibits AAA guiding principles and core values
Performs routine sales, service and operational functions for AAA Members including; DMV, cashiering, auto travel, notary and insurance sales support, with expectations for maintaining required standards, policies and procedures
Understands and actively promotes products and services to achieve individual goals in support of meeting organization goals and objectives
Overcomes obstacles that create barriers to Team Member or branch efforts
Identifies process improvement opportunities and proposes solutions
Acts as an agent for change while promoting AAA’s guiding principles and core values

Knowledge/Skills/Abilities:

Demonstrates sales and service skills. Able to effectively interact, face-to-face, with new, prospective and existing Members.
Accuracy and comfort handling money, making change, balancing cash drawer.
Good computer skills, proficient in both reading and basic arithmetic.
Good written and verbal communication skills in person and over the phone.
Ability to multitask in response to requests, requirements and Member/Team Member expectations. Ability to accept feedback and correct course as necessary.

Education & Experience / Licenses & Certifications:

High school diploma or GED required
Two years of sales or customer service experience
Experience working with sales and service standards and goals
Current & valid Driver's License with clean history may be required
Bonding and fingerprinting may be required
P&C Licensing may also be required

Work Environment/Physical Requirements:

#MEASales

Apply Today

Smart Home Specialist

Scottsdale, Arizona

Job Description

Essential Functions:

Operate automatic call distribution (ACD) telephone set and PC Windows-based applications, to accurately receive record and respond to Members’ requests
Properly answer and accurately process incoming telephone calls regarding service and other related areas, while demonstrating a pleasant and professional telephone manner. Take action, as necessary, to appropriately respond to a Member's needs and concerns
Listen and probe for additional information as necessary. Make sound decisions concerning the prioritization of service (e.g., safety concern, extreme hardship to Member)
Identify situations that require special handling and coordinate with appropriate unit as necessary.
Accurately enter information, comments and complaints regarding Members’ needs, including any special service considerations, in the system application. Forward complaint information to appropriate support for follow-up
Process credit card and member billing transaction via available applications
Suggest cross-selling opportunities that will enhance Member's experience; promote related programs as required by the Member’s individual situation

Knowledge/Skills/Abilities

Clear verbal and written communications.
Basic mathematical, typing (35 wpm minimum), computer (basic usage and functions) and data entry skills
General awareness of AAA products, and services
Passion for customer service
Ability to navigate through navigation system (Google Maps)
Ability to respond to customer inquiries and interact with others at a level normally acquired through the completion of a high school diploma or equivalent and two (2) years of customer service experience (preferred)
Effective analytical, written and oral communication skills to enable accurate completion of assignments, proper handling of problem situations and constructive interaction with others
Ability to work overtime and/or holidays as necessitated by business and/or weather conditions.
Ability to identify customer needs and recommend solutions

Education & Experience / Licenses & Certification

High School diploma or equivalent required, college education credits preferred
6 months – 2 years prior customer service experience, retail or banking is preferred
Bi-Lingual Spanish preferred

Benefits

Medical and Dental Benefits
PTO and paid holidays
Tuition Reimbursement
Fun Environment
$16/hour

#SAFE

Apply Today

Shift Lead

Concord, California

Essential Functions

Responsible for oversight of shop operations to include inspecting/maintaining of company vehicles/ equipment for safe and efficient operation, battery inventory processes, administrative duties/reports and coordination of scheduling/dispatching
Coaching and development of employees, to include training, performance management and the corrective action process
Driving and operating the full range of service vehicles (i.e. loading/towing vehicles, flat tire changes, lock-out, fuel delivery services, etc.) for increased
Productivity gains and contribution to business results, to include knowledge sharing/coaching/
training of peers; utilizing on-board computer, radio communications and mapping systems
On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving
Managing and maintenance of damages tracking system and coordination of resolution for customer complaints
Education and training. I.E.: AAA Compliance Training, RPST,TSAAC, Lock-out, PSP, Battery
Service Training

Knowledge/Skills/Abilities

Ability to drive a manual/automatic shift vehicle
Ability to ride a bicycle at a skilled level.
Ability to act in the role of a leader, to include coaching, mentoring and training
Superior customer service skills and the ability to interact with a wide-range of people
Proficient automotive knowledge
Proven computer knowledge and familiarity with Microsoft Office Suite
Proven math skills and analytical ability
Ability to communicate effectively, including proficiency with delivering presentations and conducting meetings
Bilingual communication skills (preferred)

Education & Experience / Licenses & Certification

• High School Diploma or GED equivalent

• 8+ years Experience operating a motor vehicle with a valid driver's license

• Vocational technical automotive training/certification or equivalent experience (preferred)

• ASE (Automotive Service Excellence) certification (preferred)

Work Environment/Physical Requirements

Competency

Customer Centricity (Proficient)

Interpersonal Savvy (Proficient)

Time Management (Proficient)

Decision Making (Proficient)

Leadership Credibility (intermediate)

Apply Today

AAA Hiring Event for Tow and Light/Battery Service Drivers

Rancho Cordova, California

AAA Club Owned Fleet Open House Hiring Event!!

Pre-register by applying below

Date: Thursday, January 30th, from 10:00am-2:00pm

Location: 2381 Gold River Road, Suite B, Gold River , CA 95670

Please pre-register by applying today!

Walk-ins welcome!

Be sure to bring a copy of your resume and dress for success for an opportunity to meet directly with hiring managers.

Why work for us?

Great Pay - $16.46/hour + a 5% increase at 6 months
Training – You’ll attend a thorough, comprehensive, three week training program
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan
Paid Time Off – Ten hours per month, ten holidays annually, one floating holiday and 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

We are looking for candidates with:

Excellent customer service skills!
Flexibility to work swing shift and weekends
Ability to drive a manual/automatic shift vehicle
Customer service skills and the ability to interact with a wide-range of people
Basic automotive knowledge and at least 6 years’ experience operating a motor vehicle with a valid driver's license
Basic computer knowledge
Bilingual communication skills a plus
High School Diploma or GED equivalent required
Vocational technical automotive training/certification or equivalent experience (preferred)

Essential Functions

Driving and operating a service vehicle (i.e. loading/towing vehicles, flat tire changes, lock-out, fuel delivery services, etc.)
On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving
Utilizing on-board computer, radio communications, and mapping systems
Completion of daily paperwork (i.e. call-logs, battery invoices, cash receipts, etc.)
Inspecting and submitting maintenance reports of company vehicles for safe and efficient operation
Education and training. I.E.: AAA Compliance Training, RPST,TSAAC, Lock-out, PSP, Battery Service Training

Work Environment/Physical Requirements

Works outdoors at vehicle sites when servicing vehicles. Lifting and carrying tires and parts, weighing up to 50 pounds, several times a day; bending, kneeling and stooping as required for service calls. Works in all weather and all traffic conditions. Vehicle recovery sites may be wet, messy and hazardous. Service Providers are required to provide a photograph for identification purposes.

#ERS Driver

#Chi

Apply Today

AAA Hiring Event for Tow and Light/Battery Service Drivers

Oakland, California

AAA Club Owned Fleet Open House Hiring Event!!

Pre-register by applying below

Date: Thursday, January 23rd, from 10:00am-2:00pm

Location: 3400 Ettie Street Oakland, CA 94608

Please pre-register by applying today!

Walk-ins welcome!

Be sure to bring a copy of your resume and dress for success for an opportunity to meet directly with hiring managers.

Why work for us?

Great Pay - $21.96/hour + a 5% increase at 6 months
Training – You’ll attend a thorough, comprehensive, three week training program
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan
Paid Time Off – Ten hours per month, ten holidays annually, one floating holiday and 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

We are looking for candidates with:

Excellent customer service skills!
Flexibility to work swing shift and weekends
Ability to drive a manual/automatic shift vehicle
Customer service skills and the ability to interact with a wide-range of people
Basic automotive knowledge and at least 6 years’ experience operating a motor vehicle with a valid driver's license
Basic computer knowledge
Bilingual communication skills a plus
High School Diploma or GED equivalent required
Vocational technical automotive training/certification or equivalent experience (preferred)

Essential Functions

Driving and operating a service vehicle (i.e. loading/towing vehicles, flat tire changes, lock-out, fuel delivery services, etc.)
On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving
Utilizing on-board computer, radio communications, and mapping systems
Completion of daily paperwork (i.e. call-logs, battery invoices, cash receipts, etc.)
Inspecting and submitting maintenance reports of company vehicles for safe and efficient operation
Education and training. I.E.: AAA Compliance Training, RPST,TSAAC, Lock-out, PSP, Battery Service Training

Work Environment/Physical Requirements

Works outdoors at vehicle sites when servicing vehicles. Lifting and carrying tires and parts, weighing up to 50 pounds, several times a day; bending, kneeling and stooping as required for service calls. Works in all weather and all traffic conditions. Vehicle recovery sites may be wet, messy and hazardous. Service Providers are required to provide a photograph for identification purposes.

#ERS Driver

#Chi

Apply Today

Tow and Light Service Driver

Fairfield, California

A career with AAA Northern California, Nevada, Utah, Arizona, and Mountain West is unique, just like you.

Why work for us?

Great Pay – $19.65/hour + a 5% increase at 6 months
Training – You’ll attend a thorough, comprehensive, three week training program
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan
Paid Time Off – Ten hours per month, ten holidays annually, one floating holiday and 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

What our Roadside Service Technicians do:

Driving and operating a service vehicle (i.e. loading/towing vehicles, flat tire changes, lock-out, fuel delivery services, etc.)
On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving
Utilizing on-board computer, radio communications, and mapping systems
Completion of daily paperwork (i.e. call-logs, battery invoices, cash receipts, etc.)
Inspecting and submitting maintenance reports of company vehicles for safe and efficient operation
Education and training. I.E.: AAA Compliance Training, RPST,TSAAC, Lock-out, PSP, Battery Service Training

Education & Experience/Licenses & Certification

Ability to drive a manual/automatic shift vehicle
Customer service skills and the ability to interact with a wide-range of people
Basic math skills
Basic automotive knowledge and at least 6 years’ experience operating a motor vehicle with a valid driver’s license
Basic computer knowledge
Bilingual communication skills a plus
High School Diploma or GED equivalent required
Vocational technical automotive training/certification or equivalent experience (preferred)
ASE (Automotive Service Excellence) certification(preferred)

Work Environment and Physical Requirements:

#ERSDriver

Apply Today

Roadside Customer Service Specialist

Clearfield, Utah

NEW YEAR...NEW CAREER!

Whether you’re just starting your journey or looking to grow your career, we’ll support you every step of the way.

WHY WORK FOR US?

Great Pay - $14.50/hour with the opportunity for increases when performance skill blocks are achieved
Training – You’ll attend a thorough, comprehensive, 6 week training program
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan
Paid Time Off – Ten hours per month, ten holidays annually, one floating holiday and 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members
Onsite Gym

WHATS NEXT?

We utilize a video on demand interview as a way to get to know you better. The great thing about this is you have the ability to complete the interview from anywhere at anytime, giving you the control to move through our selection process faster. Completing this video on demand is the next step of the process. Once you complete your application, you will receive an email inviting you to complete our video on demand interview. Once that is completed, our recruiting team will review your video and will send you an email on next steps. PLEASE NOTE: If you do not complete the video on demand interview, we will not be able to move forward with you in this process.

ESSENTIAL FUNCTIONS:

Call Receiver’s provide courteous and professional assistance in response to members requests for Roadside Assistance in a high volume call center.
You must properly answer and enter information into the system for each incoming telephone call.
On every call you must deliver extraordinary customer service to our Members, using sound business judgment and accurately answering questions by applying department policies while using all provided resources.
Accurately enter all information provided by our Members to ensure proper service is rendered.
Set proper expectations with our Members to ensure their complete understanding of the services they will be given.
Demonstrate empathy when dealing with Members in high stress situations.
Ensure Members are fully aware of products available to them to enhance the Member’s experience for each and every Member’s individual situation. (upgrading coverage, etc.)

KNOWLEDGE/SKILLS/ABILITIES:

Clear verbal and written communication
Data entry skills, typing (35 wpm minimum), computer, telephone and basic math
Passion for customer service
Ability to use a navigation system (Google maps, iOS Maps, Waze… etc.)
Ability to work weekends and holidays as necessitated by business and/or weather conditions
Ability to cope in a professional manner with a fast work pace and time pressure

#MOR

Apply Today

Tow Service Driver

Las Vegas, Nevada

Job Description

Why work for us?

Great base Pay and up to a 35% monthly bonus!
Training – You’ll attend a thorough, comprehensive, three week training program
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan
Paid Time Off – Ten hours per month, ten holidays annually, one floating holiday and 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

What our Roadside Service Technicians do:

Driving and operating a service vehicle (i.e. loading/towing vehicles, flat tire changes, lock-out, fuel delivery services, etc.)
On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving
Utilizing on-board computer, radio communications, and mapping systems
Completion of daily paperwork (i.e. call-logs, battery invoices, cash receipts, etc.)
Inspecting and submitting maintenance reports of company vehicles for safe and efficient operation
Education and training. I.E.: AAA Compliance Training, RPST,TSAAC, Lock-out, PSP, Battery Service Training

Education & Experience/Licenses & Certification

Ability to drive a manual/automatic shift vehicle
Customer service skills and the ability to interact with a wide-range of people
Basic math skills
Basic automotive knowledge and at least 6 years’ experience operating a motor vehicle with a valid driver’s license
Basic computer knowledge
Bilingual communication skills a plus
High School Diploma or GED equivalent required
Vocational technical automotive training/certification or equivalent experience (preferred)
ASE (Automotive Service Excellence) certification(preferred)

Work Environment/Physical Requirements

Works outdoors at vehicle sites when servicing vehicles. Lifting and carrying tires and parts, weighing up to 50 pounds, several times a day; bending, kneeling and stooping as required for service calls. Works in all weather and all traffic conditions. Vehicle recovery sites may be wet, messy and hazardous. Service Providers are required to provide a photograph for identification purposes.

#ERS Driver

Apply Today

Insurance Associate

Redwood City, California

AAA has immediate opportunities for motivated individuals to join our team of Insurance Sales Associates.

Why work for us?

Paid Training: $23.00 during our the training period. Extensive training program will help ensure a seamless transition into an Insurance Agent position.
Licensing Assistance: AAA provides/ will reimburse the costs of licensure
Advancement Opportunities: Opportunity to advance within the first 90 days
No Overhead Costs: W-2 structure with dedication space in a AAA NCNU branch
Compensation: Generous commission structure with the ability to earn commission on every policy.
Benefits: Medical, Dental, Vision, wellness program and more!
401k Matching: $1 for $1 company match up to 6% of pay
Annual Incentive Plan: Eligibility to participate in AAA NCNU annual bonus plan
Paid Time Of: 17 days of PTO your first year + 9 Holidays annually
Community Impact: 24 hours provided per year designated for Volunteer work.
Collaborative Environment: AAA will value your contribution to providing exceptional service to our members

Job Summary

Essential Functions

Uses sales techniques and strong product knowledge to identify customer-specific needs to generate new sales, retain existing insureds and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.
Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Agent’s manager.
Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.
Establishes rapport with the insured that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.
Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.
Responds to customer inquiries and requests relating to insurance products and membership.
Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.
Responds to customer inquiries and requests relating to insurance products and membership.
Researches and resolves complex customer service issues. Often assists the insured in initiating the first notice of loss on claims

Education & Experience/Licenses & Certification

High school diploma or GED required. Bachelor's degree in a relevant field preferred.
2 to 4 years of sales experience preferred.
Insurance industry experience or knowledge preferred.
Knowledge of desktop systems including but not limited to Microsoft Office software applications.
Ability to acquire an unrestricted state issued license(s) required to place property and casualty insurance within fourteen (14) calendar days of start date. Depending on start date, active property and casualty license(s) may be required.

#MEL

#IASales

Apply Today

Insurance Sales Agent

Salt Lake City, Utah

We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Why work for us?

Licensing Assistance – If unlicensed, AAA NCNU will reimburse the costs of licensure
Training – You’ll attend a thorough, comprehensive, two week training program
No Overhead Costs – W-2 structure with dedication space in a AAA NCNU branch
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan

Insurance Agent Essential Functions:

Uses sales techniques and strong product knowledge to identify customer-specific needs to generate new sales, retain existing insureds and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.
Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Agent’s manager.
Conduct insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.
Establishes rapport with the insured that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.
Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.
Responds to customer inquiries and requests relating to insurance products and membership.
Researches and resolves complex customer service issues. Often assists the insured in initiating the first notice of loss on claims.

Knowledge/Skills/Abilities:

Strong sales skills with a history of effectively developing, tracking, following up on and closing leads.
Advanced consultative selling techniques utilizing thorough product knowledge.
Knowledge of desktop systems including but not limited to Microsoft Office software applications.

Education & Experience/Licenses & Certifications:

3 to 5 years of relevant sales or insurance industry work experience required.
Possesses or has the ability to possess active and unrestricted state issued license(s) required to place property and casualty insurance.

#MOR

Apply Today

Insurance Associate

Menlo Park, California

AAA has immediate opportunities for motivated individuals to join our team of Insurance Sales Associates.

Why work for us?

Paid Training: $23.00 during our the training period. Extensive training program will help ensure a seamless transition into an Insurance Agent position.
Licensing Assistance: AAA provides/ will reimburse the costs of licensure
Advancement Opportunities: Opportunity to advance within the first 90 days
No Overhead Costs: W-2 structure with dedication space in a AAA NCNU branch
Compensation: Generous commission structure with the ability to earn commission on every policy.
Benefits: Medical, Dental, Vision, wellness program and more!
401k Matching: $1 for $1 company match up to 6% of pay
Annual Incentive Plan: Eligibility to participate in AAA NCNU annual bonus plan
Paid Time Of: 17 days of PTO your first year + 9 Holidays annually
Community Impact: 24 hours provided per year designated for Volunteer work.
Collaborative Environment: AAA will value your contribution to providing exceptional service to our members

Job Summary

Essential Functions

Uses sales techniques and strong product knowledge to identify customer-specific needs to generate new sales, retain existing insureds and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.
Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Agent’s manager.
Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.
Establishes rapport with the insured that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.
Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.
Responds to customer inquiries and requests relating to insurance products and membership.
Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.
Responds to customer inquiries and requests relating to insurance products and membership.
Researches and resolves complex customer service issues. Often assists the insured in initiating the first notice of loss on claims

Education & Experience/Licenses & Certification

High school diploma or GED required. Bachelor's degree in a relevant field preferred.
2 to 4 years of sales experience preferred.
Insurance industry experience or knowledge preferred.
Knowledge of desktop systems including but not limited to Microsoft Office software applications.
Ability to acquire an unrestricted state issued license(s) required to place property and casualty insurance within forty-five (45) calendar days of hire. Active required license(s) preferred.

#IASales

Apply Today

Tow and Battery/Light Service Driver

Concord, California

[This is for our upcoming Richmond Location]

Why work for us?

Great base Pay of $20.81/hr, with a 5% increase after six months and up to a 35% monthly bonus!
Training – You’ll attend a thorough, comprehensive, three week training program
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan
Paid Time Off – Ten hours per month, ten holidays annually, one floating holiday and 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

What our Roadside Service Technicians do:

Driving and operating a service vehicle (i.e. loading/towing vehicles, flat tire changes, lock-out, fuel delivery services, etc.)
On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving
Utilizing on-board computer, radio communications, and mapping systems
Completion of daily paperwork (i.e. call-logs, battery invoices, cash receipts, etc.)
Inspecting and submitting maintenance reports of company vehicles for safe and efficient operation
Education and training. I.E.: AAA Compliance Training, RPST,TSAAC, Lock-out, PSP, Battery Service Training

Education & Experience/Licenses & Certification

Ability to drive a manual/automatic shift vehicle
Customer service skills and the ability to interact with a wide-range of people
Basic math skills
Basic automotive knowledge and at least 6 years’ experience operating a motor vehicle with a valid driver’s license
Basic computer knowledge
Bilingual communication skills a plus
High School Diploma or GED equivalent required
Vocational technical automotive training/certification or equivalent experience (preferred)
ASE (Automotive Service Excellence) certification(preferred)

Work Environment/Physical Requirements

Works outdoors at vehicle sites when servicing vehicles. Lifting and carrying tires and parts, weighing up to 50 pounds, several times a day; bending, kneeling and stooping as required for service calls. Works in all weather and all traffic conditions. Vehicle recovery sites may be wet, messy and hazardous. Service Providers are required to provide a photograph for identification purposes.

#ERS Driver

Apply Today

Insurance Sales Agent

Carson City, Nevada

Whether you’re just starting your journey or looking to grow your career, we’ll support you every step of the way.

Why work for us?

Licensing Assistance – If unlicensed, AAA NCNU will reimburse the costs of licensure
Training – You’ll attend a thorough, comprehensive, three week training program.
No Overhead Costs – W-2 structure with dedication space in a AAA NCNU branch
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan
Paid Time Off – 17 days your first year + nine holidays annually + 24 hours earmarked for volunteer time

Insurance Agent Essential Functions:

Uses sales techniques and strong product knowledge to identify customer-specific needs to generate new sales, retain existing insureds and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.
Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Agent’s manager.
Conduct insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.
Establishes rapport with the insured that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.
Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.
Responds to customer inquiries and requests relating to insurance products and membership.
Researches and resolves complex customer service issues. Often assists the insured in initiating the first notice of loss on claims.

Knowledge/Skills/Abilities:

Strong sales skills with a history of effectively developing, tracking, following up on and closing leads.
Advanced consultative selling techniques utilizing thorough product knowledge.
Knowledge of desktop systems including but not limited to Microsoft Office software applications.

Education & Experience/Licenses & Certifications:

3 to 5 years of relevant sales or insurance industry work experience required.
Possesses or has the ability to possess active and unrestricted state issued license(s) required to place property and casualty insurance.

#IA

Apply Today

Insurance Sales Associate

Auburn, California

AAA has immediate opportunities for motivated individuals to join our team of Insurance Sales Associates.

Why work for us?

Paid Training: $20.49 hourly paid training. Extensive training program will help ensure a seamless transition into an Insurance Agent position
Licensing Assistance: AAA will reimburse the costs of licensure
Advancement Opportunities: Opportunity to advance within the first 90 days
No Overhead Costs: W-2 structure with dedicated space in a AAA NCNU branch
Compensation: Generous commission structure with the ability to earn commission on every policy
Benefits: Medical, Dental, Vision, wellness program and more!
401k Matching: $1 for $1 company match up to 6% of pay
Annual Incentive Plan: Eligibility to participate in AAA NCNU annual bonus plan
Paid Time Of: 17 days of PTO your first year + 9 Holidays annually
Community Impact: 24 hours provided per year designated for Volunteer work
Collaborative Environment: AAA will value your contribution to providing exceptional service to our members

Job Summary

Essential Functions

Uses sales techniques and strong product knowledge to identify customer-specific needs to generate new sales, retain existing insureds and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.
Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Agent’s manager.
Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.
Establishes rapport with the insured that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.
Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.
Responds to customer inquiries and requests relating to insurance products and membership.
Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.
Responds to customer inquiries and requests relating to insurance products and membership.
Researches and resolves complex customer service issues. Often assists the insured in initiating the first notice of loss on claims

Experience & Licenses/Certifications

HS Diploma or GED required
2 to 4 years of sales experience preferred.
Insurance industry experience or knowledge preferred.
Knowledge of desktop systems including but not limited to Microsoft Office software applications.
Ability to acquire an unrestricted state issued license(s) required to place property and casualty insurance. Active required license(s) preferred.

#IA

Apply Today

Commercial Security Designer and Estimator

Scottsdale, Arizona

Outside Sales Insurance Agent

Mesa, Arizona

We're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service. We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members. We're community-minded and celebrate the growth, development and successes of our diverse Team Members. Whether you’re just starting your journey or looking to grow your career, we’ll support you every step of the way.

Why work for us?

Training – You’ll attend a thorough, comprehensive, two week training program
No Overhead Costs – W-2 structure with dedicated space in a AAA branch when available
Benefits – Access to Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 4% of pay
Annual Incentive Plan – Eligibility to participate in AAA annual bonus plan
Paid Time Off – Accrual of 17 PTO days per year, nine holidays annually, and 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Essential Functions:

Uses sales techniques and strong product knowledge to identify customer-specific needs to generate new sales, retain existing insureds and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.
Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Agent’s manager.
Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.
Establishes rapport with the insured that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.
Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.
Responds to customer inquiries and requests relating to insurance products and membership.
Researches and resolves complex customer service issues. Often assists the insured in initiating the first notice of loss on claims.

Knowledge/Skills/Abilities:

Strong sales skills with a history of effectively developing, tracking, following up on and closing leads.
Advanced consultative selling techniques utilizing thorough product knowledge.
Knowledge of desktop systems including but not limited to Microsoft Office software applications.

Experience & Licenses/Certifications:

3+ years of relevant insurance industry work experience required.
Possess active and unrestricted state issued license(s) required to place property and casualty insurance.

#IA

Apply Today

HR Generalist

Clearfield, Utah

A career with AAA Northern California, Nevada and Utah is unique, just like you.

We’re a mission-driven Member services organization. We have a saying here at AAA that we aspire to be America’s most trusted organization absolutely famous for doing the right thing. With more than four million Members, our purpose is to bring peace of mind to Members so that they can enjoy life more.

The HR Generalist supports Team Members within the organization to ensure people decisions are aligned with organizational strategy, based on facts and consistent with an excellent Team Member experience. In partnership with the HR Manager, they will maintain effective day-to-day HR operational functions like coaching, employee relations, corrective action, leave administration, unemployment claims and HRIS maintenance. The ideal candidate for this position is exceptional at using facts to make decisions, working in a Member focused, transparent and open culture.

Essential Functions

• Champion AAA culture of being the most trusted organization in America, make it your mission to help our Members and communities. (e.g., driving engagement survey action plans, involvement in company sponsored community events)

• Understand how everything is connected at AAA, contribute to our strategy and align actions to support it, including assisting the HR Manager in planning, executing, training, and tracking various HR programs

• Maintain effective day-to-day HR operational functions like coaching, employee relations, corrective action, leave administration, unemployment claims and HRIS maintenance

• Provide support for core cyclical HR processes (e.g., performance management, talent calibration, compensation and bonus planning, succession planning, engagement survey)

• Support Leaders and Team Members with employee relations issues through proactive and, as necessary, reactive interventions. Under the direction of the HR Manager, conduct effective, thorough and objective investigations, and provide fact based recommendations

• Influence others by being involved and providing timely and insightful consultation to guide decision-making and recommend proactive solutions

•Improve the Team Member experience by finding and developing ways to celebrate success and promote Team Member engagement

• Utilize reporting, data and analysis to support HR initiatives and make recommendations

• Work with internal HR partners, including Training, HRIS, Benefits, Compensation, Payroll and Leave Administration to improve processes and support Team Members

• Provide timely information and/or education for all levels of the organization on critical/emerging HR issues having potential impact to the business operations

• Create a culture focused on retaining and developing highly engaged Team Members that are focused on putting the Member first.

Knowledge/Skills/Abilities

• Possess excellent communication skills including conveying information with confidence and clarity

• Proven understanding of HR functions, employment law and HR industry trends

• Technical expertise in several of the following areas: employee relations, leave administration, HRIS administration and maintenance, staffing and retention, compensation, benefits, policy development and application, learning and development, planning and other HR processes and programs

• Experience as an effective practitioner in multiple HR functions with a strong track record of successfully supporting and implementing HR initiatives

• Demonstrated ability to influence, evaluate and manage conflicting priorities effectively in a fast paced environment

• Flexible work style and approach based the needs of the business

• Strong analytical and problem solving skills, ability to analyze data, understand trends, and develop recommendations for action based on the analysis

• Strong mindset for continuous improvement and exceeding expectations

• Experience supporting process design efforts, performance improvement, coaching, organizational design, and associated human resource services, systems and tools while monitoring progress with suitable metrics.

Education & Experience / Licenses & Certification

BA/BS degree preferred
3-5 years HR Generalist or Specialist experience required
Highly skilled in using HRIS systems, spreadsheets and presentation programs

#corp

Apply Today

Insurance Sales Agent

Bozeman, Montana

Why work for us?

Licensing Assistance – If unlicensed, AAA NCNU will reimburse the costs of licensure
Training – You’ll attend a thorough, comprehensive, two week training program
No Overhead Costs – W-2 structure with dedicated space in a AAA branch
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan
Paid Time Off – 17 days your first year + nine holidays annually + 24 hours per year designated for volunteer work

Essential Functions:

Uses sales techniques and strong product knowledge to identify customer-specific needs to generate new sales, retain existing insureds and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.
Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Agent’s manager.
Conduct insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.
Establishes rapport with the insured that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.
Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.
Responds to customer inquiries and requests relating to insurance products and membership.
Researches and resolves complex customer service issues. Often assists the insured in initiating the first notice of loss on claims.

Knowledge/Skills/Abilities:

Strong sales skills with a history of effectively developing, tracking, following up on and closing leads.
Advanced consultative selling techniques utilizing thorough product knowledge.
Knowledge of desktop systems including but not limited to Microsoft Office software applications.

Experience & Licenses/Certifications:

HS Diploma or GED required
3 to 5 years of relevant sales or insurance industry work experience required.
Possesses or has the ability to possess active and unrestricted state issued license(s) required to place property and casualty insurance.

#IA

Apply Today

Principal Financial Analyst

Walnut Creek, California

PRINCIPAL FINANCIAL ANALYST

Why Work for us:

· Impact. Play a key role in innovating the future of auto repair while reinventing AAA and the value propositions we deliver to over 6 Million Members.

· Development. Our team is designed to grow business and business leaders. We intend for you to demonstrate your capabilities and leadership skills and earn rapid advancement.

· Recognition. We offer a competitive total compensation package including salary, performance bonus, benefits, and 401(k) company match and discretionary contributions.

· Lifestyle. We do honorable work, and we practice our values: humility, integrity, teamwork, and service.

Our Principal Financial Analyst role requires an energetic, creative and highly capable financial professional who can create and sustain financial models, engage with management as a strong business partner and a trusted financial advisor for the assigned business units. This analyst creates complex models that require subject matter expertise and the ability to understand company operations, objectives, strategies, in order to improve operations within the company and financial decisions.

Key Responsibilities:

We are looking for an experienced Financial Analyst to support the Strategy and Innovation organization. The Principal Financial Analyst in the Central FP&A team supporting the Strategic Initiatives (SI) organization will be a process minded, strategic thinker. The analyst will work specifically with the SI team to evaluate new business opportunities, provide financial support for acquisitions and other modeling support. The analyst will be the subject matter expert for modeling and take a leadership role within FP&A on driving the process to ensure consistency in financial modeling across the organization.

Essential Functions:

• Develops a robust business case model to support executive decision making.

• Designs financial models to analyze new business ventures and acquisitions.

• Works within the Finance organization, and across the company to provide insightful analyses to senior leadership.

• Builds and maintains effective relationships between the business unit(s) and Finance.

• Manages high-level and complex financial and operational analyses by independently reaching out across work groups and divisions to find subject matter experts and important stakeholders to manage the work and achieve alignment and resolution.

• Recommends and implements process improvements in business cases and financial analysis.

Key Skills:

Previous experience modeling NPV, IRR, and Payback Period.
Previous experience supporting Capital planning.
Demonstrated success building complex financial models.
Strong business partnering skills. Must enjoy communicating with all levels of the organization.
Proficient with Microsoft Excel.

Education & Experience / Licenses & Certification

Bachelor's degree in related area (Business Administration, Finance, Accounting,) required
5-10 years of financial analysis or equivalent experience
CFA preferred, but not required

#CORPORATE

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COR Service Team Leader

Phoenix, Arizona

Essential Functions:

• Assists Manager / Director with setting monthly and annual sales forecasts and achieving established goals

• Understands and assists with managing the shop budget

• Assist service team by attracting more customers and ensuring the value proposition of each service job. Encourage Members to choose the shop for their next service or repair

*Provides coaching to support team members in their effort to generate sales and meet service quality goals for the shop. Contributes to and executes continuous sales and service process improvement

• Participates in decisions related to staff - appropriate staffing levels, interviewing, orienting new staff, scheduling, provides training, compliance with policies and procedures, coaching and delivering performance feedback.to ensure operational excellence consistent with the AAA brand, to maintain an excellent member experience

• Provides employees with an increased awareness of opportunities to orient customers with the full range of AAA products and services

• Assists with managing and resolving facility and building issues; includes security, building maintenance, and utilities

• Assists with the administration of promotions, contests and incentive awards programs

• Performs as Subject Matter Expert (SME) in various customer service functions within the shop

• Knows and complies with local, state and federal regulations and standards; AAA national quality standards and regulations

• Provides oversight of operations in the absence of General Manager / Director

• Assists with building and maintaining strong customer, vendor and supplier relationships

• Assists with managing and security of parts; ordering and controlling supply and parts inventory

Knowledge/Skills/Abilities

• Financial management experience / understanding of basic P&L statement

• Service orientation

• Leadership mindset

• Automotive/mechanical background

• Ability to drive vehicles equipped with manual transmission.

• Knowledge of equipment/tool operation and diagnostic/repair procedures

• Ability to communicate effectively - verbal and written

• Proficient math skills and adept at statistical analysis

• Working knowledge of Microsoft Office products

• Bilingual communication skills (preferred)

Education & Experience / Licenses & Certification

• High School Diploma or equivalent certification

• 3-5 years industry experience in providing auto repair

• 2-3 years in a supervisory role

• ASE certifications

• Valid driver’s license and acceptable driving record

Work Environment/Physical Requirements

Competency

Customer Centricity (proficient)

Interpersonal Savvy( Proficient)

Managing and Measuring Work (Proficient)

Business Acumen and Fiscal Responsibility (Intermediate)

Problem Solving (Proficient)

Conflict Management (Intermediate)

People Development (Proficient)

#AUTO

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Insurance Sales Associate

Manteca, California

Why work for us?

Licensing Assistance – If unlicensed, AAA NCNU will reimburse the costs of licensure
Training – You’ll attend a thorough, comprehensive, three week training program in our Walnut Creek headquarters
No Overhead Costs – W-2 structure with dedication space in a AAA NCNU branch
Compensation - Base plus bonus platform with eligibility of annual merit increase and first year production bonuses
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan
Paid Time Off – Ten hours per month, ten holidays annually, one floating holiday and 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Job Summary

Responsibilities:

Uses sales techniques and product knowledge to identify customer-specific needs to generate new sales, retain existing insured’s and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.
Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Associate’s manager.
Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.
Consistently provides all Members with a sales and service experience that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.
Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.
Responds to customer inquiries and requests relating to insurance products and membership.
Researches and resolves customer service issues. Often assists the insured in initiating the first notice of loss on claims.

Education & Experience/Licenses & Certifications:

High school diploma or GED required. Bachelor's degree in a relevant field preferred.
2 to 4 years of sales experience required. Insurance industry work experience preferred.
Ability to acquire an unrestricted state issued license(s) required to place property and casualty insurance within fourteen (14) calendar days of start date. Depending on start date, active property and casualty license(s) may be required.

Apply Today

Member Experience Associate

Las Vegas, Nevada

Why work for us?

Benefits – Access to Medical, Dental, and Vision program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Annual Incentive Plan – Eligibility to participate in AAA annual bonus plan
Paid Time Off – Accrual of 17 PTO days your first year, nine paid holidays annually, and 24 hours earmarked for volunteer activities

Essential Functions:

Exhibits AAA guiding principles and core values
Performs routine sales, service and operational functions for AAA Members including; DMV, cashiering, auto travel, notary and insurance sales support, with expectations for maintaining required standards, policies and procedures
Understands and actively promotes products and services to achieve individual goals in support of meeting organization goals and objectives
Overcomes obstacles that create barriers to Team Member or branch efforts
Identifies process improvement opportunities and proposes solutions
Acts as an agent for change while promoting AAA’s guiding principles and core values

Knowledge/Skills/Abilities:

Demonstrates sales and service skills. Able to effectively interact, face-to-face, with new, prospective and existing Members.
Accuracy and comfort handling money, making change, balancing cash drawer.
Good computer skills, proficient in both reading and basic arithmetic.
Good written and verbal communication skills in person and over the phone.
Ability to multitask in response to requests, requirements and Member/Team Member expectations. Ability to accept feedback and correct course as necessary.

Experience & Licenses/Certifications:

Two years of sales or customer service experience required
Experience working with sales and service standards and goals
Current & valid Driver's License with clean history may be required
Bonding and fingerprinting may be required
P&C Licensing preferred

Work Environment/Physical Requirements:

Apply Today

Certified Technician

Chandler, Arizona

We're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service.

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.

We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Why AAA?

Hourly Pay, Wrench Rate with bonus and incentive plans
$2500 Sign-On bonus
Exceptional benefits within 30 days of hire, to include 401k matching
15 Paid Days off and no Sunday work hours
Tuition reimbursement for receiving additional ASE certifications
A free AAA Membership and numerous employee discounts

What You'll Do.

Successfully complete automotive service and repair work qualified to perform. Perform work according to safety guidelines. Complete vehicle inspection form and vehicle diagnostic form and submit to service advisor. Complete documentation of repair work completed.
Advises service advisor of change in a vehicles status. Inspect vehicles for additional needed repairs or maintenance and recommend them to the service advisors for sale to customers.
Responsible to maintain a safe and clean work area. Participate in ongoing training as assigned by management. Study technical bulletins, industry magazines, and technical websites.

What You've Done.

3-5 years automotive repair experience
2+ ASE Certifications required or equivalent experience.
Valid Arizona driver’s license and current 39 month driving record.
Candidates will be considered if certifications have expired within the last 2 years.
Candidate will be required to re-certify in at least 2 areas at the next testing cycle as a condition of employment.

PHYSICAL DEMANDS:

Required by the Americans with Disabilities Act (ADA).

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk and hear, required to sit, occasionally required to stand and walk; use and to finger, handle, or feel; and reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, peripheral vision and the ability to focus. Identify specific hazards as necessary (use of chemicals, equipment, driving).

May be exposed to chemicals, pneumatic air, electrical, lifting, tripping and/or falling, drives member and/or company vehicle.

Apply Today

Insurance Sales Agent

Phoenix, Arizona

Whether you’re just starting your journey or looking to grow your career, we’ll support you every step of the way.

Why work for us?

Licensing Assistance – If unlicensed, AAA will reimburse the costs of licensure
Training – You’ll attend a thorough, comprehensive, two week training program
No Overhead Costs – W-2 structure with dedicated space in 2-3 AAA Club-Owned Repair Shops
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 4% of pay
Annual Incentive Plan – Eligibility to participate in AAA annual bonus plan
Paid Time Off – 17 days your first year + nine holidays annually + 24 hours per year designated for volunteer work

Essential Functions:

Uses sales techniques and strong product knowledge to identify customer-specific needs to generate new sales, retain existing insureds and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.
Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Agent’s manager.
Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.
Establishes rapport with the insured that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.
Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.
Responds to customer inquiries and requests relating to insurance products and membership.
Researches and resolves complex customer service issues. Often assists the insured in initiating the first notice of loss on claims.

Knowledge/Skills/Abilities:

Strong sales skills with a history of effectively developing, tracking, following up on and closing leads.
Advanced consultative selling techniques utilizing thorough product knowledge.
Knowledge of desktop systems including but not limited to Microsoft Office software applications.

Education & Experience/Licenses & Certifications:

HS Diploma or GED required.
3+ years of relevant sales or insurance industry work experience required.
Possesses or has the ability to possess active and unrestricted state issued license(s) required to place property and casualty insurance.

Apply Today

Insurance Sales Associate

Fairfield, California

Why work for us?

Licensing Assistance – If unlicensed, AAA NCNU will reimburse the costs of licensure
Training – You’ll attend a thorough, comprehensive, three week training program in our Walnut Creek headquarters
No Overhead Costs – W-2 structure with dedication space in a AAA NCNU branch
Compensation - Base plus bonus platform with eligibility of annual merit increase and first year production bonuses
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan
Paid Time Off – Ten hours per month, ten holidays annually, one floating holiday and 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Job Summary

Responsibilities:

Uses sales techniques and product knowledge to identify customer-specific needs to generate new sales, retain existing insured’s and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.
Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Associate’s manager.
Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.
Consistently provides all Members with a sales and service experience that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.
Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.
Responds to customer inquiries and requests relating to insurance products and membership.
Researches and resolves customer service issues. Often assists the insured in initiating the first notice of loss on claims.

Education & Experience/Licenses & Certifications:

High school diploma or GED required. Bachelor's degree in a relevant field preferred.
2 to 4 years of sales experience required. Insurance industry work experience preferred.
Ability to acquire an unrestricted state issued license(s) required to place property and casualty insurance within fourteen (14) calendar days of start date. Depending on start date, active property and casualty license(s) may be required.

Apply Today

Sr. Project Manager

Walnut Creek, California

SENIOR PROJECT MANAGER

Why Work for us:

Impact. Play a key role in innovating the future of auto repair while reinventing AAA and the value propositions we deliver to over 6 Million Members.
Development. Our team is designed to grow business and business leaders. We intend for you to demonstrate your capabilities and leadership skills and earn rapid advancement.
Recognition. We offer a competitive total compensation package including salary, performance bonus, benefits, and 401(k) company match and discretionary contributions.
Lifestyle. We do honorable work, and we practice our values: humility, integrity, teamwork, and service.

The Senior Project Manager owns project execution within AAA while developing project management talent. This Project Manager is focused on scope, time and cost of project delivery. This person plans, drives and monitors new project introduction efforts; on both internal & external member facing projects. This role develops detailed project plans and manages all processes throughout the project lifecycle including analysis, planning, resource allocation, progress tracking, monitoring change control process, implementation, testing, documentation, training, and on-time delivery.

AAA Project Managers work across multiple disciplines and business lines, and must be able to understand their clients’ businesses and build credibility quickly. Typical project areas include: implementing new technology, process or system improvements; building new business lines, vendor selection, product development, and launch.

The individual in this role must be able to deftly apply skills and methodology to manage others, proactively mitigate risks, resolve issues, escalate when appropriate, and overall drive project to completion.

Essential Functions

Core Project Execution. Deliver critical NCNU projects with focused prioritization discipline and planning, on time, on budget to meet business goals.
Plan, schedule, manage and coordinate all aspects of the project life cycle; Analysis / Design, Build, Test, Implement, Training / Change Management.
Provide project leadership, anticipate bottlenecks, mitigate project risks and balance the business needs versus technical constraints.
Has authority to prioritize project tasks based on capacity, due dates & critical path.
Effectively identify and resolve any issues throughout project life cycle. A solutions-oriented mindset is critical to have in order to be successful in this role.
Promotes, utilizes, and contributes to knowledge transfer discussions before, during and after project completion.
Provide consistent and comprehensive status updates; reporting schedule, cost, scope, work load, and project team performance.
Develop PMO Team Capabilities. Mentor and guidance for junior level Project Management Team Members and build PMO team talent skills thru tools, methodology and resources.
Drive Strategic Alignment. Collaborate with project sponsors and business partners to provide thought leadership and guidance on defining business cases, key benefits, options, and recommendations.
Methodology and Improvement. Execute projects using standard NCNU methodology for defining, tracking, communicating and delivering measurable business benefits. Improve methodology and tools over time.

Required Knowledge, Skill or Ability

Strong problem solving skills: Identifies and analyzes problems; distinguishes between relevant and irrelevant information to make logical decisions; provides solutions to individual and organizational problems
Strong leadership skills, including a history of increasing leadership responsibility and career growth in process improvement
Outstanding verbal and written communication skills with audiences of all levels, including executive leadership
Ability to develop a change leadership strategy based on situational awareness of changes and the groups impacted
Ability to identify potential people-side risks and anticipated points of resistance, and develop specific plans to mitigate or address concerns
Excellent organizational, consulting and project management skills
Adaptable self-starter who is skilled at creating structure in ambiguous environments
Excellent presentation skills
Strong logical and analytical problem-solving skills; rigorous approach to project management to deliver enterprise-level projects
Basic knowledge of G-Suite and MS Office applications

Education/Experience

Bachelor's degree in related area or an equivalent combination of education and experience.
5+ years of experience leading projects in a consulting firm / environment; must have experience leading full project life-cycle, consisting of 5 or more people, or projects over 10,000 man hours or $500,000 in budget (Required)
3 - 5 years of experience mentoring and/or teaching others to use process, organization, change, and/or learning improvement methodologies (Preferred)
3 - 5 years of experience Identifying resistance and performance gaps, and work to develop and implement corrective actions (Preferred)

Apply Today

Automotive Repair Technician I

Roseville, California

A career with AAA Northern California, Nevada, Utah, Arizona, and Mountain West is unique, just like you.

Why AAA?

Hourly Pay, Wrench Rate with bonus and incentive plans
Up to $2500 Sign-On bonus
Exceptional benefits within 30 days of hire, to include 401k matching
15 Paid Days off and no Sunday work hours
Tuition reimbursement for receiving additional ASE certifications
A free AAA Membership and numerous employee discounts

Essential Functions

• Completes all automotive maintenance and repairs: engine repair, gas and diesel, automatic transmission/transaxle diagnosis and repair, manual transmission/ transaxle diagnosis and repair, suspension and steering diagnosis and repair, brakes diagnosis and repair, including ABS/traction control, electrical diagnosis and repair, heating and air conditioning diagnosis and repair, engine performance diagnosis and repair.

• Maintains in-depth knowledge of specialized skills, and continue to develop additional technical skills, to enable flexibility in work assignments.

• Maintains a clean, well-organized work area. Properly maintains tools and equipment and follow safety procedures as outlined in the safety information supplied by each equipment manufacturer and corporate safety policies.

• Organizes the work presented and plan for the highest efficiency in the performance of all job functions, including vehicle movement.

• Accurately performs repairs and maintenance on all vehicles presented in a professional manner, as specified in manufacturer-designed procedures or accepted industry practices.

• Accurately completes all paperwork, including, repair information on work orders, information for state and emission inspections, etc.

• Verifies repairs are properly completed by re-testing repaired system to ensure proper function and road tests vehicles, as necessary, to identify concerns or validate repair.

• Returns vehicle in clean condition; does not disturb personal property in the vehicle unless movement is required for repair procedures.

• Completely reviews repair orders with Service Advisor to ensure all repairs requested are completed.

• Obtains approval from Service Advisor, who will create an estimate and obtain customer approval before work begins. Submits written requests to the service advisor for approval to sell any additional items that are identified and determined to be worn or defective upon disassembly of a system or sub system.

• Reads, understands and utilizes appropriate technical bulletins.

• Attends automotive classes’ seminars and meetings, as recommended by management.

• Performs other related duties as required.

Knowledge/Skills/Abilities

• Knowledge of PC-based automotive computer equipment and software applications.

• Effective organizational and analytical skills, along with effective written and oral communication skills to enable accurate completion of assignments and effective interaction with others.

• Ability to adjust work schedule and priorities to meet business needs.

• Bilingual communication skills (preferred)

Education & Experience / Licenses & Certification

• High school or equivalent required. Automotive trade school certification or equivalent preferred.

• Must be ASE Certified in 4 levels from A1-A8, X1

• EPA Certified in Refrigerant Recovery required

• Smog license, ASE G1 and A9 a plus

• Must possess and maintain a valid driver’s license with a satisfactory driving record and the ability to operate passenger vehicles and light and medium-duty trucks with automatic and manual transmissions.

• 3 yrs experience inspecting and repairing cars and light trucks.

Work Environment/Physical Requirements

Lifting and carrying tires and parts, weighing up to 50 pounds, several times a day; bending and kneeling to vacuum and clean vehicles; pushing cars several times a month; and climbing ladders to retrieve parts several times a day. Some exposure to loud noises every day for up to 30 minutes at a time from air tools and auto repair equipment. A percent of time is spent traveling by car to pick up parts.

#Automotive

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Residential Installer

Sacramento, California

Why work for us?

Training - Career Advancement!
Great Benefits - Medical/Dental/Vision
Retirement - 401k matching up to 3%
Work/Life Balance - PTO 3 Weeks + 9 paid holidays

RESPONSIBILITIES 

Perform diagnostic evaluation of system issues and perform troubleshooting and repairs on low voltage security and home automation systems including cameras, thermostats, locks and more.

Install or upgrade new low voltage security and home automation systems inclusive of cameras, thermostats, door locks and more.

KNOWLEDGE AND SKILLS

Two or more years in a customer service industry role
Strong customer service communication and conflict resolution skills
Strong written and verbal communication skills
Some sales experience is desired

EDUCATION, KNOWLEDGE, SKILLS, COMPETENCIES, CERTIFICATIONS/LICENSES

Must qualify for applicable licenses / certificates
The ability to use hand tools, laptop, and tablet are required.

WORKING ENVIRONMENT/ MINIMUM PHYSICAL REQUIREMENTS

#SAFE

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Residential Installer

Concord, California

Why work for us?

Training - Career Advancement!
Great Benefits - Medical/Dental/Vision
Retirement - 401k matching up to 3%
Work/Life Balance - PTO 3 Weeks + 9 paid holidays

RESPONSIBILITIES 

Perform diagnostic evaluation of system issues and perform troubleshooting and repairs on low voltage security and home automation systems including cameras, thermostats, locks and more.
Install or upgrade new low voltage security and home automation systems inclusive of cameras, thermostats, door locks and more.

KNOWLEDGE AND SKILLS

Two or more years in a customer service industry role
Strong customer service communication and conflict resolution skills
Strong written and verbal communication skills
Some sales experience is desired

EDUCATION, KNOWLEDGE, SKILLS, COMPETENCIES, CERTIFICATIONS/LICENSES

Must qualify for applicable licenses / certificates
The ability to use hand tools, laptop, and tablet are required.

WORKING ENVIRONMENT/ MINIMUM PHYSICAL REQUIREMENTS

#SAFE

Apply Today

MSC Sales and Service Team Leader

Clearfield, Utah

Essential Functions

• Trains and coaches employees and keeps management informed of issues. Meets with employees on a regular basis to provide employee with performance feedback.

• Supervises departmental work activities and ensures scheduling adherence to achieve business objectives.

• Maintains knowledge of insurance products and serves as subject matter expert.

• Ensures compliance with AAA policies, procedures, standards and regulations.

• Responsible for meeting and exceeding product goal of assigned team.

• Monitors, audits and reports daily team and individual performance statistics and provides efficiency improvement recommendations to management.

• Maximizes the output of each employee supervised.

• Supports the Business Manager in goal setting, on-going performance feedback and evaluation and documentation of performance for assigned employees.

• Assists in the development, updating and implementation of disciplined operating practices.

• Participates in the recruitment process of potential employees including but not limited to screening applicants, interviewing, and employment decision.

• Performs other related duties as assigned.

Knowledge/Skills/Abilities

• Leadership capability overseeing non-direct reports.

• Outstanding sales and customer service skills

• Strong written and verbal communication skills.

• Strong computer skills, including proficiency with MS Office applications (Word, Excel, PowerPoint, Outlook)

• Bi-lingual communication skills (Preferred)

• In-depth knowledge of Membership, Insurance, Travel, Retail or Financial Services organization(s) (Preferred)

• Demonstrated ability to meet and/or exceed sales goals. (Preferred)

• Operations management experience (Preferred)

• Knowledge of AAA products and systems (Preferred)

Education & Experience / Licenses & Certification

• Sales and/or service experience

• Supervisory experience in travel, retail sales, insurance or service industry. Comparable experience in a team lead capacity may also be considered. (Preferred)

• Bachelor’s Degree Preferred

• High School Diploma or GED

• Valid Driver's License

- P&C License (Preferred)

- Experience in an outbound insurance environment (Preferred)

-Experience with a sales retention team (Preferred)

- Insurance industry knowledge helpful, but not required

Work Environment/Physical Requirements

• Entire work time is conducted in an office setting

• Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

• Must be able to understand and follow complex instructions

Competency

• Communication, Oral - Ability to communicate effectively with others using the spoken word

• Communication, Written - Ability to communicate in writing clearly and concisely

• Customer Oriented - Ability to take care of the customers' needs while following company procedures

• Interpersonal - Ability to get along well with a variety of personalities and individuals

• Energetic - Ability to work at a sustained pace and produce quality work

• Reliability - The trait of being dependable and trustworthy

• Management Skills - Ability to organize and direct oneself and effectively supervise others with planning and project management skills

Apply Today

Sr. Accountant

San Ramon, California

Job Summary
This job family involves accounting functions to include the development and maintenance of accounting systems, general ledger, asset and liability records and other financial transactions, and the reporting of financial and statistical data. The Accountant IV uses advanced accounting concepts and company objectives to resolve complex issues in creative and effective ways. May function as a team lead and/or coordinate functions of others. Receives assignments in the form of goals and exercises considerable judgment and latitude in obtaining results. Interacts with all levels of staff and external constituents to resolve a wide variety of issues.

Why work for us?

Growth - Career Advancement!
Great Benefits - Medical/Dental/Vision
Retirement - 401k matching up to 3%
Work/Life Balance - PTO 3 Weeks + 9 paid holidays

Essential Functions:

• Provides, acquires and exchanges information at all levels of complexity with internal and external contacts.

• May serve on committees and represent department.

• Develops implements and/or maintains one or a combination of general accounting systems.

• Team leads ensure smooth department operations and may coordinate and oversee activities of others.

• Applies specialized accounting concepts to perform technical analyses to understand past performance and determine present and future performance and/or resource allocations.

• Applies company policies and procedures to resolve a variety of issues at the highest levels of complexity, ensuring internal control objectives are met.

• Prepares proposals for improvements to internal accounting procedures and policies.

• Evaluates, interprets and, summarize and may present reports and records for all levels of leadership.

• Is a resource to management on complex issues or specialized functions and standards.

• Leads team in completing regulatory findings, income and expense report filing and general ledger closing cycle.

• Provides coaching and assistance to lower level accounting staff.

Knowledge/Skills/Abilities:

• Thorough knowledge of GAAP and Statutory accounting principles

• Thorough knowledge of financial statement preparation, including consolidations and other advanced topics

• Thorough knowledge of financial analysis techniques

• Strong analytical skills needed to structure and conduct analyses and to evaluate and develop logical solutions to accounting issues

• Understanding of the financial dynamics of a P & C insurer and AAA operations and their application to CSAA’s accounting environment

Education & Experience / Licenses & Certification:

• Bachelor's degree with emphasis on Business Administration, Finance or Accounting or equivalent experience.

• 6-7 years previous relevant work experience.

• CPA not require, a plus.

#SAFE

Apply Today

Inside Sales Representative

Scottsdale, Arizona

AAA recently acquired SafeGuard, the 11th largest smart home security company in the United States, with the vision to become the most trusted brand in this industry. Safeguard, has been Protecting Arizona families and businesses for over 50 years; we are now Arizona's largest locally-operated security provider. With an A+ Better Business Bureau Ranking, we prove every day that we love being there for and helping our customers. We work hard to create an environment where you can thrive and use your skills and talents to help us deliver legendary Customer Service. You’ll help positively impact every homeowner and the communities that we serve, too.

You will be part of a team that has a MUST WIN attitude matched by an unparalleled support staff. We’re looking for hardworking, self-motivated, individuals with a professional presence. You will be working with a company and a team that is second to none and we are looking for the same!

Why work for us?

· Compensation - Non recoverable draw plus hourly equals lucrative pay!

· Benefits – Medical, Dental, Vision, and more!

· 401k Matching – $1 for $1 company match up to 3% of pay

· Paid Time Off – Accrual of 3 weeks PTO and nine holidays annually

· Career Growth – Move up your careers, internal candidates receive top priority

SUMMARY

The Inside Sales Representative is responsible for inbound and outbound B2C leads, advancing the sales process, closing new and upgrade business and achieving opportunity-based sales quotas. The Inside Sales Representative will conduct research to best qualify leads and reach business targets through telephone and email. This individual will also actively participate in the planning and execution of company marketing activities providing vital input based on his/her interactions with prospects.

JOB DUTIES

Answer inbound sales calls – to close sale and schedule install or schedule consult for Outside Sales Representative
Make outbound follow-up calls to existing clients via telephone and email cross-sell and up-sell equipment
Emphasize product/service features and benefits, quote prices, discuss credit terms, and prepare sales order forms and/or reports
Overcome objections of prospective customers
Penetrate all targeted accounts and radiate sales from within client base
Collaborate with appropriate team members to determine necessary strategic sales approaches
Create and deliver qualified opportunities to other team members
Maintain and expand the company’s database of prospects
Ensure follow-up by passing leads to appropriate team members with calls-to-action, dates, complete profile information, sources, etc.
Enter new customer data and update changes to existing accounts in the corporate database and other sales management applications
Attend periodic sales training where applicable
Appropriately communicate brand identity and corporate position

REQUIREMENTS

University or college degree a plus but not required
Two to three years of direct work experience in a inside or outside sales capacity
Demonstrated ability to convert prospects and close deals and achieve sales quotas
Solid experience in opportunity qualification, pre-call planning, call control, account development, and time management
Success in qualifying opportunities involving multiple key decision makers
Able to build and maintain lasting relationships with customers
Exceptional verbal communication and presentation skills
Excellent listening skills
Strong written communication skills
Self-motivated, with high energy and an engaging level of enthusiasm
Able to perform basic calculations and mathematical figures
Experience with customer relationship management software
Overtime as required; Saturday hours on a rotation basis is required

#SAFE

Apply Today

Insurance Member Experience Associate

Tucson, Arizona

Why work for us?

Benefits – Access to Medical, Dental, and Vision program and more!
401k Matching – $1 for $1 company match up to 4% of pay
Annual Incentive Plan – Eligibility to participate in AAA annual bonus plan
Paid Time Off – Accrual of 17 PTO days your first year, nine paid holidays annually, and 24 hours earmarked for volunteer activities

Essential Functions:

Exhibits AAA guiding principles and core values
Performs routine sales, service and operational functions for AAA Members including; MVD, cashiering, auto travel, notary and insurance sales support, with expectations for maintaining required standards, policies and procedures
Understands and actively promotes products and services to achieve individual goals in support of meeting organization goals and objectives
Overcomes obstacles that create barriers to Team Member or branch efforts
Identifies process improvement opportunities and proposes solutions
Acts as an agent for change while promoting AAA’s guiding principles and core values

Knowledge/Skills/Abilities:

Demonstrates sales and service skills. Able to effectively interact, face-to-face, with new, prospective and existing Members.
Accuracy and comfort handling money, making change, balancing cash drawer.
Good computer skills, proficient in both reading and basic arithmetic.
Good written and verbal communication skills in person and over the phone.
Ability to multitask in response to requests, requirements and Member/Team Member expectations. Ability to accept feedback and correct course as necessary.

Experience & Licenses/Certifications:

HS Diploma or GED required
Two years of sales or customer service experience in the insurance industry required
Experience working with sales and service standards and goals
Current & valid Driver's License with clean history may be required
Bonding and fingerprinting may be required
P&C License required

Work Environment/Physical Requirements:

#MEA

Apply Today

Repair Technician 2

Folsom, California

A career with AAA Northern California, Nevada, Utah, Arizona, and Mountain West is unique, just like you.

We’re a mission-driven Member services organization. We have a saying here at AAA that we aspire to be America’s most trusted organization absolutely famous for doing the right thing. With more than six million Members, our purpose is to bring peace of mind to Members so that they can enjoy life more.

Why AAA?

Hourly Pay, Wrench Rate with bonus and incentive plans
Up to $2500 Sign-On bonus
Exceptional benefits within 30 days of hire, to include 401k matching
15 Paid Days off and no Sunday work hours
Tuition reimbursement for receiving additional ASE certifications
A free AAA Membership and numerous employee discounts

Essential Functions

• Completes all automotive maintenance and repairs at an expert level: engine repair, gas and diesel, automatic transmission/transaxle diagnosis and repair, manual transmission/ transaxle diagnosis and repair, suspension and steering diagnosis and repair, brakes diagnosis and repair, including ABS/ traction control, electrical diagnosis and repair, heating and air conditioning diagnosis and repair, engine performance diagnosis and repair.

• Assists all other Technicians in the shop as needed and oversees all comeback/recheck work for proper repair.

• Maintains in-depth knowledge of specialized skills, and continue to develop additional technical skills, to enable flexibility in work assignments.

• Organizes the work presented and plan for the highest efficiency in the performance of all job functions, including vehicle movement.

• Accurately performs repairs and maintenance on all vehicles presented in a professional manner, as specified in manufacturer-designed procedures or accepted industry practices.

• Accurately completes all paperwork, including, repair information on work orders, information for state and emission inspections, etc.

• Verifies repairs are properly completed by re-testing repaired system to ensure proper function and road tests vehicles, as necessary, to identify concerns or validate repair.

• Returns vehicle in clean condition; does not disturb personal property in the vehicle unless movement is required for repair procedures.

• Completely reviews repair orders with Service Advisor to ensure all repairs requested are completed.

Knowledge/Skills/Abilities

• Advanced knowledge of PC-based automotive computer equipment and software applications.

• Effective organizational and analytical skills, along with effective written and oral communication skills to enable accurate completion of assignments and effective interaction with others.

• Ability to adjust work schedule and priorities to meet business needs.

• Bilingual communication skills (preferred)

Education & Experience / Licenses & Certification

• High school or equivalent required. Automotive trade school certification or equivalent preferred.

• Diagnostic skills

• Must be ASE Master Technician with L1 Certification

• EPA Certified in Refrigerant Recovery

• Advanced Smog License

• ASE A9, and X1 a plus

• 5+ yrs experience inspecting and repairing cars and light trucks.

Work Environment/Physical Requirements

Competency

Communication (Intermediate) Interpersonal Savvy (Intermediate) Customer Centricity (Intermediate) Time Management (Intermediate) Adaptive Learning (Intermediate) Problem Solving (Intermediate)

#AUTO

Apply Today

Service Advisor-2

Tucson, Arizona

The Service Advisor is the first line sales and customer relations representative that is responsible for revenue sales goals, quality and customer relations. Works to resolve customer concerns regarding vehicle repairs and maintenance, and collection of payment for services performed.

Why AAA?

Competitive commission plan with a weekly guarantee, monthly bonus and incentive plan
Exceptional benefits within 30 days of hire, to include 401k matching
15 Paid Days off and no Sunday work hours
A free AAA Membership and numerous employee discounts

What You’ll Do.

First line sales agent for customers’ vehicles
Responsible to sell and schedule vehicle repairs, write the repair orders, dispatch the job to the technician, provide estimates, sell additional repairs as needed, and inform the customer of repair status
Required to collect payment, open and close cashier process
Respond to customer concerns or complaints and escalate to
Management complaint the advisor is unable to resolve
Answer incoming phone calls to schedule service appointments, follow-up calls with customer regarding repair status, outbound calls to prior and/or customers regarding service
Maintain a safe and clean work area and assist to maintain safe and clean work areas as needed
Participate in ongoing training as assigned by management. Study technical bulletins, industry magazines, and technical web sites

What You’ve Done.

2+ years previous Sales and Service Advisor experience required
Ability to demonstrate basic automotive repair knowledge
Valid Arizona driver's license and current 39 month driving record

Apply Today

Marketing Program Lead, GIG Car Share

Berkeley, California

A3Ventures is the innovation lab and capital investment engine of AAA Northern California, Nevada & Utah. We invest in ideas and build products that help our Members and communities navigate the future.

GIG Car Share is pioneering one-way car sharing, showing how technology can make travel easier, cheaper and better for the environment.

In 2017, we launched Gig to provide a more convenient, affordable and environmentally-friendly transportation option. The service is entirely accessible via app – Gig Members can sign up in minutes and locate a nearby car. Gig has over 750 cars and serves seven cities across two regions.

We are looking for a Product Marketing Lead to join our marketing team, who will lead product adoption and growth in the Bay Area.

What you’ll do:

Identify opportunities by leading and synthesizing industry, competitor, and Member research
Develop and execute marketing strategies including segmentation, value proposition, budget, and channel strategy.
Create go-to-market strategy and launch Gig in a new market
Manage marketing campaigns and working with agencies to deliver high-quality creative results.
Exercise a data-centric approach to measure growth, determine campaign efficiency and answer the right questions.
Collaborate with cross-functional stakeholders to plan projects, define milestones, assign resources, assess risks, and help projects meet business objectives, deadlines, and budget requirements.
Manage large budgets for multiple programs which are complex in nature. Proactively manage budget and ensure forecasted expense targets are met.

Why work for us?

Impact. Reinvent AAA and the services we deliver to 50+ million Members whose lives we help improve.
Development. Our team is designed to incubate not just business concepts but also business leaders.
Recognition. We offer a competitive total compensation package including salary, performance bonus, benefits, and 401(k) company match and discretionary contributions.
Lifestyle. We do honorable work, and we practice our values: respect, integrity, teamwork, and service.

Experience:

7+ years of experience in product marketing, go-to-market; experience working in technology, or transportation is preferred
Experience working on product marketing throughout a product's lifecycle
Experience planning, budget tracking, and reporting on marketing initiatives’ performance
Experience working in, or leading engagements with, marketing agencies
Bachelor's degree required, and an MBA is preferred

Characteristics:

You use good judgment, and you contribute to strategy and align your actions to support it.
You apply disciplined fact-based judgment, balance rewards and risks, and deliver on commitments.
You have excellent communication skills and can translate complex details into simple user content.
You have superior analytical skills, and you consistently demonstrate structured thinking.
You know how to evolve your thinking and strategy based on research, data, and industry trends.
You have excellent interpersonal and teaming skills and the ability to work well with a range of people.
You have exceptional organizational, planning, and project management skills.
You exhibit strong attention to detail, follow-through, and accountability.
You have advanced data analytics skills and excellent business writing skills.
You have a passion for driving deep levels of Member engagement and retention.
You have a strong interest in mobility, urbanization, sustainability, and community building.

Apply Today

Auto Technician

Phoenix, Arizona

We're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service.

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.

We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Why AAA?

Hourly Pay, Wrench Rate with bonus and incentive plans
$2500 Sign-On bonus
Exceptional benefits within 30 days of hire, to include 401k matching
15 Paid Days off and no Sunday work hours
Tuition reimbursement for receiving additional ASE certifications
A free AAA Membership and numerous employee discounts

What You'll Do.

Successfully complete automotive service and repair work qualified to perform. Perform work according to safety guidelines. Complete vehicle inspection form and vehicle diagnostic form and submit to service advisor. Complete documentation of repair work completed.
Advises service advisor of change in a vehicles status. Inspect vehicles for additional needed repairs or maintenance and recommend them to the service advisors for sale to customers.
Responsible to maintain a safe and clean work area. Participate in ongoing training as assigned by management. Study technical bulletins, industry magazines, and technical websites.

What You've Done.

3-5 years automotive repair experience
2+ ASE Certifications required or equivalent experience.
Valid Arizona driver’s license and current 39 month driving record.
Candidates will be considered if certifications have expired within the last 2 years.
Candidate will be required to re-certify in at least 2 areas at the next testing cycle as a condition of employment.

PHYSICAL DEMANDS:

Required by the Americans with Disabilities Act (ADA).

May be exposed to chemicals, pneumatic air, electrical, lifting, tripping and/or falling, drives member and/or company vehicle.

Apply Today

Certified Auto Technician

Mesa, Arizona

We're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service.

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.

We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Why AAA?

Hourly Pay, Wrench Rate with bonus and incentive plans
$2500 Sign-On bonus
Exceptional benefits within 30 days of hire, to include 401k matching
15 Paid Days off and no Sunday work hours
Tuition reimbursement for receiving additional ASE certifications
A free AAA Membership and numerous employee discounts

What You'll Do.

Successfully complete automotive service and repair work qualified to perform. Perform work according to safety guidelines. Complete vehicle inspection form and vehicle diagnostic form and submit to service advisor. Complete documentation of repair work completed.
Advises service advisor of change in a vehicles status. Inspect vehicles for additional needed repairs or maintenance and recommend them to the service advisors for sale to customers.
Responsible to maintain a safe and clean work area. Participate in ongoing training as assigned by management. Study technical bulletins, industry magazines, and technical websites.

What You've Done.

3-5 years automotive repair experience
2+ ASE Certifications required or equivalent experience.
Valid Arizona driver’s license and current 39 month driving record.
Candidates will be considered if certifications have expired within the last 2 years.
Candidate will be required to re-certify in at least 2 areas at the next testing cycle as a condition of employment.

PHYSICAL DEMANDS:

Required by the Americans with Disabilities Act (ADA).

May be exposed to chemicals, pneumatic air, electrical, lifting, tripping and/or falling, drives member and/or company vehicle.

Apply Today

Corporate Recruiter

Scottsdale, Arizona

Develops job hiring profiles for multiple business functions at a variety of organizational levels and implements strategy for screening, interviewing, and hiring to meet business needs. May act as a Lead for a Line of Business for a functional area. Areas of support may range from production recruiting to highly technical and senior leader positions.

Essential Functions

Develops hiring profiles, sourcing, and interview strategies informed by regular interaction with business hiring managers.
May act as LOB lead for a functional area to ensure recruiting activities for multiple function, complex, and larger business areas support agreed upon sourcing and hiring strategy.
Delivers timely, cost-effective, and quality hires. Includes attending business meetings, visiting business sites, side-by-side shadowing of jobs for which hiring is needed. Participates in college recruiting efforts in order to increase candidate pipeline.
Conducts In-depth candidate screening
Interviews to meet hiring profiles.
Networks to ensure readiness of pipeline of candidates to meet the business need. Ability to identify a steady stream of prospective talent in anticipation of future talent needs. Ability to leverage Web
2.0 technologies to locate, engage, and attract perspective candidates

Knowledge/Skills/Abilities

Strong attention to detail, process-oriented focus
Intermediate level MS Office and applicant tracking system skills.
Excellent verbal and written communication skills.
Able to manage high volume workload on a consistent basis.
Able to take direction from multiple sources.
Strong organizational skills.
Bilingual communication skills (preferred)

Education & Experience / Licenses & Certification

High School diploma or GED. (required)
Bachelors degree (preferred)
4+ yrs specialized recruiting experience (preferred)
Professional certification (PHR/SPHR, etc.) (preferred)

Work Environment/Physical Requirements

Competency

Business Acumen & Fiscal Responsibility (Intermediate) Communication (Proficient)

Decision Making (Intermediate) Negotiating (Proficient)

Cooperation / Collaboration (Proficient)

#SAFE

Apply Today

Repair Technician II

San Jose, California

A career with AAA Northern California, Nevada, Utah, Arizona, and Mountain West is unique, just like you.

We’re a mission-driven Member services organization. We have a saying here at AAA that we aspire to be America’s most trusted organization absolutely famous for doing the right thing. With more than six million Members, our purpose is to bring peace of mind to Members so that they can enjoy life more.

Why AAA?

Hourly Pay, Wrench Rate with bonus and incentive plans
Up to $2500 Sign-On bonus
Exceptional benefits within 30 days of hire, to include 401k matching
15 Paid Days off and no Sunday work hours
Tuition reimbursement for receiving additional ASE certifications
A free AAA Membership and numerous employee discounts