We call our club’s vision, mission, values, and supporting pillars “Our House” because they are the foundation for all that we do.  We’re working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work.

At A3 Ventures we come to work to dream, design and define how we will live and move into the future. We exist to harness these forces for the benefit of Members and future generations, humanizing disruptive change for the betterment of the communities we serve. We’re looking for bright, passionate, and collaborative people to join our tight-knit team as we innovate in the spirit of service.

Why Work For Us?

• Impact. Lead the charge in mobility as a service movement and enable people’s lives to improve through the sharing economy. Leverage the best of an established 115 year-old not for profit combined with start-up speed and agility to create real and meaningful impact.
• Recognition. We offer a competitive total compensation package including base salary, annual performance bonuses, benefits, and 401(k) Company match with additional discretionary contribution potential.
• Lifestyle. We do honorable work, and we practice our values: humility, integrity, teamwork, and service. You’ll have the security of a larger organization but you’ll move at startup speed.

The Director, House Manager Operations will lead all relevant areas of operations for their assigned venture.

Job Summary

• Service Ventures and Members: Lead the best-in-class operations for the assigned venture
• Lead procurement: Develop and maintain strong relationships with all supply and service vendors relevant to operations
• Manage inventory: Direct the inventory management of assets related to the assigned venture
• Optimize: Use data to maximize asset utilization rate
• Develop playbook: Set a culture that reflects “continuous process improvement,” and develop a localized operations playbook for your venture. Contribute as needed to the A3 playbook for pilot and launch plan approach to future venture launches.
• Strategic direction:  Develop a long-term strategic direction for the venture in partnership with Marketing Director and the VP

Responsibilities

• Leadership – Motivates, manages, leads by example, manages stress & demonstrates patience. Coaches and develops employees.
• Member Experience- Providing member quality, satisfaction, support, service, and reward, resulting in member loyalty.
• Fleet & Field Team Management – Optimization of costs, risks and efficiency in fleet operations.
• Strategic Planning – Formulates, sets goals, determines actions to achieve the goals, and mobilizes resources to execute the actions. (Advanced)
• Optimization – The act, process, or methodology of making something as fully perfect, functional, or effective as possible. Making the best or effective use of a situation or resource.
• Vendor Management – Create and monitor vendor relationships. Negotiating and monitoring the length and substance of contracts. Stay up to date on new technologies. Maintain contact with current vendors and reach out to new vendors. Supervise and direct the work of assigned occupational/leased employees.

Education/Experience/Training

• Bachelor’s degree (Required)
• MBA is strongly (Preferred)
• 8+ years operations team leadership experience (Preferred)
• Blend of retail and call center management experience (preferred)
• Front line management experience either in a sales or customer service capacity (Preferred)
• Resource management experience (Preferred)
• Vendor negotiation and contract development experience (Preferred)

We are passionate about maintaining a diverse and inclusive workplace that reflects the people and culture of the communities we serve, and fostering an environment in which everyone can realize their full potential and grow without barriers. We celebrate our differences as they make us stronger and invigorate our workplace. We believe that each of us enriches our culture by contributing unique perspectives, valuable insights and key strengths. We want each of our Team Members to feel valued, respected and supported.

#OLG_RX
#Innovation_RX
#LI-OH1

We call our club’s vision, mission, values, and supporting pillars “Our House” because they are the foundation for all that we do.  We’re working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work.

We call our club’s vision, mission, values, and supporting pillars “Our House” because they are the foundation for all that we do.  We’re working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work.

At A3 Ventures we come to work to dream, design and define how we will live and move into the future. We exist to harness these forces for the benefit of Members and future generations, humanizing disruptive change for the betterment of the communities we serve. We’re looking for bright, passionate, and collaborative people to join our tight-knit team as we innovate in the spirit of service.

Why Work For Us?

• Impact. Lead the charge in mobility as a service movement and enable people’s lives to improve through the sharing economy. Leverage the best of an established 115 year-old not for profit combined with start-up speed and agility to create real and meaningful impact.
• Recognition. We offer a competitive total compensation package including base salary, annual performance bonuses, benefits, and 401(k) Company match with additional discretionary contribution potential.
• Lifestyle. We do honorable work, and we practice our values: humility, integrity, teamwork, and service. You’ll have the security of a larger organization but you’ll move at startup speed.

Summary

The Product Marketing Specialist will drive rapid consumer adoption and inspire amazing brand loyalty. This individual also designs communication strategies to attract new users, focuses on knowing the target customer and developing ways to improve interactions with the customer.

Essential Functions

• Communication – Ability to convey information to another effectively and efficiently
• Strategic Planning – Formulates, sets goals, determines actions to achieve the goals, and mobilizes resources to execute the actions
• Creativity – Ability to perceive the world in new ways, to find hidden patterns, to make connections between seemingly unrelated phenomena, and to generate solutions
• Brand loyalty – Cultivating a pattern of consumer behavior where consumers become committed to a brand and make repeat purchases form the same brands over time

Knowledge/Skills/Abilities

• Consumer life cycle knowledge – Knowledge of the progression of the steps a customer goes through when considering purchasing, using, and maintaining loyalty to a product or service
• Research – Ability to assess a situation, seek multiple perspectives, gather more information if necessary, and identify key issues that need to be addressed. Identify, scrutinize, improve, and streamline complex work processes through highly analytical thinking and analysis
• Analysis – Examines data and facts to uncover and understand cause-effect relationships, thus providing basis for problem solving and decision making
• Brand management – Analyze and plan on how a brand is perceived in the market, and developing a good relationship with the target market

Education & Experience/Licenses & Certification

• Bachelor’s degree (Required)
• MBA (Preferred)
• 5+ years combined leadership experience in marketing, brand, and product management (Preferred)
• New user acquisition experience across a broad portfolio of marketing channels (Preferred)
• Experience working in a consumer packaged goods organization (Preferred)

We call our club’s vision, mission, values, and supporting pillars “Our House” because they are the foundation for all that we do.  We’re working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

At A3 Labs we come to work to dream, design and define how we will live and move into the future. We exist to harness these forces for the benefit of Members and future generations, humanizing disruptive change for the betterment of the communities we serve. We’re looking for bright, passionate, and collaborative people to join our tight-knit team as we innovate in the spirit of service.

Why Work For Us?

• Impact. Lead the charge in mobility as a service movement and enable people’s lives to improve through the sharing economy. Leverage the best of an established 115 year-old not for profit combined with start-up speed and agility to create real and meaningful impact.
• Recognition. We offer a competitive total compensation package including base salary, annual performance bonuses, benefits, and 401(k) Company match with additional discretionary contribution potential.
• Lifestyle. We do honorable work, and we practice our values: humility, integrity, teamwork, and service. You’ll have the security of a larger organization but you’ll move at startup speed.

Summary

As the Home Services Associate II and a member of the House Manager team, you are responsible for supporting the daily operations and member interaction. You are both our voice and the face of House Manager to our member base. Our people-centric management team will support you with scheduling, training, and ensuring you have all the equipment you need to be successful. You will also be supporting your other team members with work orders, home assessments and other items that may be your specialty and not theirs. Our goal is to have you grow with us and help hone your trade skills to become an expert in your area, for yourself and the members we serve. We are expecting you to use sound business judgment to resolve service, operational, and technology issues with a great team behind you for support.
Essential Functions

• Complete work orders as assigned
• You will manage your time at a given job site and be given a schedule to work towards completing based on member demand
• Complete, provide, and educate our members on our Home Health Preventative Maintenance Reports that drive future work to our team and help our members understand their homes better
• You will be asked infrequently to Quality Check/Assess (QC or QA) the work of contractors that complete work that you specialize in and notify your leadership team should rework be needed
• You will provide pricing recommendations on permitted work orders that may require the use of outside contractor support or to build out a pricing structure
• You will learn and grow your skill base in your specific trade specialty, as well as, learn the basics of other trade areas to build out your core skills to complete work across the trades
• You will also learn and apply necessary steps that are needed to complete larger jobs (remodels, renovations, large installations, etc.) and support team members in completing these tasks
• Understand and enforce OSHA standard safety and cleanliness
• Basic understanding of the financial impacts of labor and materials on a job

Knowledge/Skills/Abilities

• Strong oral and written communication
• Understand the basic requirements of collecting information via photos and measurements
• Basic understanding of skills which include:
• Electrical (GFCI installation)
• Appliance trouble shooting and basic repair
• Basic understanding of plumbing and repair
• Ability to replace toilets
• Ability to replace ceiling fans, lights, etc. (basic electric work)
• Ability to caulk properly
• Landscaping
• Intermediate knowledge of your specific trade skill and the ability to complete basic jobs within that skillset
• Understand and enforce job site safety and cleanliness
• Advanced understanding and safety related to the use of power tools
• Collaborative and team oriented individual

Education & Experience/Licenses & Certification

• High school diploma or equivalent required
• 2-4 years of experience in a specialized trade
• Valid Driver’s license
• Basic understanding of other trade skill areas (electrical, plumbing, carpentry, etc.)
• Ability to learn and use a scheduling software
• Ability to learn and use an online ordering system
• 2-4 verifiable years within classified trade

Work Environment/Physical Requirements

• Lifting and carrying various parts, weighing up to 30-50 pounds, several times a day
• Bending, kneeling, reaching and stooping as required for service calls

We call our club’s vision, mission, values, and supporting pillars “Our House” because they are the foundation for all that we do.  We’re working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We’re working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Why Work For Us?

• Great Pay –  with the opportunity for increases when performance skill blocks are achieved
• Benefits – Medical, Dental, Vision, wellness program and more!
• 401k Matching – $1 for $1 company match up to 6% of pay
• Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan
• Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
• Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Summary

GIG Car Share is a one-way car share service in the San Francisco Bay Area, Sacramento and Seattle. Our service allows people to pick up and drop off a Gig car anywhere in the HomeZone whenever they need it. This convenient, affordable and environmentally friendly option has helped us grow quickly. Come join our Operations team with an amazing culture where you can thrive and use your skills to help deliver best-in-class Member experiences and have a positive impact on the diverse communities we serve.

Gig Fleet Operations Support (FOS) team is the brain of Gig Fleet Operations. FOS Specialists help determine the best course of action to maintain and repair Gig’s fleet, ensure high Member satisfaction, and increase fleet availability. FOS Specialists are responsible for creating the best-in-class experience for Gig Members and new revenue streams for the business. We are looking for a Gig FOS Team Lead to help run day-to-day operations, implement new technologies, work on automating repetitive tasks, and carry out process improvements.

Essential Functions

• Develop and support Team Members on day-to-day operations. Analyze team metrics to ensure goals are being met on a daily, weekly and monthly basis. Update and maintain operational documentation.
• Address operational concerns by creating and maintaining processes and procedures for Team Members across the broader organization.
• Make recommendations for new systems. Implement new systems and processes to improve operational key performance indicators. Identify areas of operation that may need automation and coordinate implementation of possible solutions.
• Assist with attendance management, time cards, and time off requests.
• Work with Fleet Operations team members to ensure proper vehicle location and coordinate pick up of all impounded vehicles, dead batteries, unresponsive vehicles, repossession, tows, cleaning inspections.

Knowledge/Skills/Abilities

• Collaborate closely with Member Support Team as well as other colleagues at Gig and AAA MWG\
• Contribute towards an environment of continuous improvement
• Be an advocate for team success
• Assist with improvements to Gig and MWG operations

Education & Experience / Licenses & Certification

• High School Diploma or GED (Required)
• 3-years in a Member service related field (Required)
• Project management or process implementation experience (Required)
• Bachelor’s Degree (Preferred)
•  Supervisory experience or experience in a team lead capacity (Preferred)
• Valid Driver’s License
• Must be able to understand and follow complex instructions

Working Environment

This is primarily an office job. Physical requirements include standing, sitting, bending and lifting (up to 15 pounds). Approximately 98% of time is spent using a video display terminal.

We call our club’s vision, mission, values, and supporting pillars “Our House” because they are the foundation for all that we do.  We’re working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

At A3 Labs we come to work to dream, design and define how we will live and move into the future. We exist to harness these forces for the benefit of Members and future generations, humanizing disruptive change for the betterment of the communities we serve. We’re looking for bright, passionate, and collaborative people to join our tight-knit team as we innovate in the spirit of service.

Why Work For Us?

Impact. Lead the charge in mobility as a service movement and enable people’s lives to improve through the sharing economy. Leverage the best of an established 115 year-old not for profit combined with start-up speed and agility to create real and meaningful impact.

Recognition. We offer a competitive total compensation package including base salary, annual performance bonuses, benefits, and 401(k) Company match with additional discretionary contribution potential.

Lifestyle. We do honorable work, and we practice our values: humility, integrity, teamwork, and service. You’ll have the security of a larger organization but you’ll move at startup speed.

Essential Functions
• Performs analysis of data and the relationship to operational and financial objectives of the organization.
• Collaborates with other business areas to investigate issues, makes recommendations and develops action plans to contribute to company
objectives, principles and to achieve goals.
• Develops metrics and reports using research and tools provided by company.
• Identifies gaps in tools and data, and works collaboratively to resolve.
• Supports subject matter expert in projects related to analytics data structures and applications.
• Reviews reporting and analytic methodologies and implements recommended improvements.
• Proactively analyzes data and delivers insights to business customers to deepen their understanding of key issues.
• Identifies, troubleshoots, and resolves data issues, working with IT and other areas as needed.

Knowledge/Skills/Abilities
• Intermediate research, analytical, data processing and mathematical skills
• Demonstrated ability to structure and conduct data analyses relevant to business issues
• Demonstrated ability to make effective formal presentations
• Strong oral and written communication skills
• Intermediate business writing skills
• Strong knowledge of AAA business concepts
• Strong knowledge of database structures including relational database concepts
• Microsoft Excel skills, including charts/graphs, pivot tables, lookups, and formulas
• Proficiency in MS-PowerPoint
• Proficiency with structured analysis and design techniques
• Working knowledge of Oracle or BI tools

Characteristics
• Ability to troubleshoot and resolve data issues
• Demonstrated ability to communicate effectively with various levels of management to present findings relevant to audience
• Ability to train staff on reporting logic and tools
• Ability to coach and mentor co-workers and give feedback as required by using effective interpersonal skills

Education & Experience / Licenses & Certification

• Bachelor’s degree in related area, required
• 3+ years of analytical experience in related industry (Preferred)
• Technical or business certifications relevant to role (Preferred)

We call our club’s vision, mission, values, and supporting pillars “Our House” because they are the foundation for all that we do.  We’re working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work.

At A3 Ventures we come to work to dream, design and define how we will live and move into the future. We exist to harness these forces for the benefit of Members and future generations, humanizing disruptive change for the betterment of the communities we serve. We’re looking for bright, passionate, and collaborative people to join our tight-knit team as we innovate in the spirit of service.

Why Work For Us?

• Impact. Lead the charge in mobility as a service movement and enable people’s lives to improve through the sharing economy. Leverage the best of an established 115 year-old not for profit combined with start-up speed and agility to create real and meaningful impact.
• Recognition. We offer a competitive total compensation package including base salary, annual performance bonuses, benefits, and 401(k) Company match with additional discretionary contribution potential.
• Lifestyle. We do honorable work, and we practice our values: humility, integrity, teamwork, and service. You’ll have the security of a larger organization but you’ll move at startup speed.

​Job Summary

Fully accountable for the strategy and implementation of marketing dashboards and strategic analysis using Marketing Automation and Data Science tools.

Essential Duties

• Leverages technical expertise to Identify opportunities for targeting, revenue opportunities and operational efficiencies.
• Uses data science and machine learning tools to build predictive models for revenues and other KPIs
• Run deep dive and ad-hoc analyses for product owners on as-needed basis
• Works closely with product and IT to collaborate on the data quality and pipelines to be able to build automated marketing dashboards and reports
• Highly proficient in data science and data automation tools tools like Big Query, Tableau, R, Python, SQL.

Knowledge and Skills

• Strong analytical skills
• Strong strategic thinking skills
• Ability to clearly deliver insights and findings
• Ability to integrate multiple data sources into a single narrative
• Strong presentation skills
• Prior experience using data analysis tools required (SPSS, SAS, etc.)
• Prior experience using data visualization tools (Tableau, Power BI, etc.)
• Prior experience using data science / automation tools (BigQuery, R, Python, SQL)

Education and Experience

• Bachelors degree (required)
• MBA or Master’s (preferred)
• 5+ years experience in an analytics focused role
• 3+ years experience in marketing or data analytics and automation

Working Environment

This is primarily an office job. Physical requirements include standing, sitting, bending and lifting (up to 15 pounds). Approximately 98% of time is spent using a video display terminal.