Careers

Join our team of change makers

We’re looking for bright, passionate, and collaborative people to join
our tight-knit team as we innovate in the spirit of service. If this
sounds like you, let’s talk. Email us at careers@a3ventures.co.

Certified Auto Technician

Phoenix, Arizona

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Why Work For Us?

12 Valley locations and 2 Tucson locations,
Sign on Bonus - $2,500
Great Pay – Up to $35hr, Hourly Pay, Wrench Rate with bonus and incentive plans
Exceptional benefits within 30 days of hire, with employee contribution to medical/Dental/Vision premiums
401K Matching $1 to $1 up to 4% annually
Annual bonus and Merit increases
15 Paid Days, rotating Saturdays and no Sunday work hours (20 days after 1 year)
Tuition reimbursement for additional ASE Certifications
Clean well equipped shops with high car count
A free AAA Membership and numerous employee discount

Summary:

Essential Functions

Complete vehicle inspection form and vehicle diagnostic form and submit to service advisor.
Successfully complete automotive service and repair work qualified to preform.
Perform work according to safety guidelines.
Inspect vehicles for additional needed repairs or maintenance and recommend them to the service advisors for sale to customers.

Knowledge/Skills/Abilities

Common knowledge of vehicle components and the common reasons for vehicle failure
Demonstrates problem solving and listening skills to evaluate member safety as well as the ability to discern safety issues and respond appropriately
Participate in ongoing training as assigned by management.
Study technical bulletins, industry magazines, and technical web sites.

Education & Experience/Licenses & Certification

Valid Driver’s license and current 39 month driving record.
2 ASE Certifications required or equivalent experience.
Candidates will be considered if there certifications have expired within the last 2 years.
Candidate will be required to re-certify in at least 2 areas at the next testing cycle as a condition of employment.
Technical Training

Work Environment/Physical Requirements

Works outdoors at vehicle sites when servicing vehicles. Lifting and carrying tires and parts, weighing up to 50 pounds, several times a day; bending, kneeling and stooping as required for service calls. Works in all weather and all traffic conditions. Vehicle recovery sites may be wet, messy and hazardous.

Physical Demands: Required by the Americans with Disabilities Act (ADA).
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions o this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk and hear, required to sit, occasionally required to stand and walk; use and to finger, handle, or feel; and reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, peripheral vision and the ability to focus. Identify specific hazards as necessary (use of chemicals, equipment, driving).

May be exposed to chemicals, pneumatic air, electrical, lifting, tripping and/or falling, drives member and/or company vehicle.

#MCC

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Insurance Associate

Billings, Montana

Why work for us?

Paid Training – Paid training. Extensive training program will help ensure a seamless transition into an Insurance Agent position.
Licensing Assistance – AAA will reimburse a portion of the costs of licensure.
Advancement Opportunities – Opportunity to advance to an Insurance Agent within the first 60 days.
No Overhead Costs – W-2 structure with dedication space in a AAA NCNU branch.
Compensation – Generous commission structure with the ability to earn commission on every policy.
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay.
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan.
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

Summary:

Insurance Associates serve our Members by selling Property & Casualty and Roadside Assistance insurance that meets the Member’s needs.

Essential Functions

Uses sales techniques and product knowledge to identify customer-specific needs to generate new sales, retain existing insured’s and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.
Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Associate’s manager.
Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.
Consistently provides all Members with a sales and service experience that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.
Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.
Responds to customer inquiries and requests relating to insurance products and membership.
Researches and resolves customer service issues. Often assists the insured in initiating the first notice of loss on claims.

Education & Experience/Licenses & Certification

High school diploma or GED required. Bachelor's degree in a relevant field preferred.
2 to 4 years of sales experience preferred.
Currently possesses, or has the ability to acquire unrestricted state issued license(s) required to place property and casualty insurance within twenty-one (21) calendar days of start date. Depending on start date, active property and casualty license(s) may be required.

#IA

Apply Today

Insurance Associate

Hayward, California

Why work for us?

Paid Training – Paid training. Extensive training program will help ensure a seamless transition into an Insurance Agent position.
Licensing Assistance – AAA will reimburse a portion of the costs of licensure.
Advancement Opportunities – Opportunity to advance to an Insurance Agent within the first 60 days.
No Overhead Costs – W-2 structure with dedication space in a AAA NCNU branch.
Compensation – Generous commission structure with the ability to earn commission on every policy.
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay.
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan.
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

Summary:

Insurance Associates serve our Members by selling Property & Casualty and Roadside Assistance insurance that meets the Member’s needs.

Essential Functions

Uses sales techniques and product knowledge to identify customer-specific needs to generate new sales, retain existing insured’s and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.
Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Associate’s manager.
Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.
Consistently provides all Members with a sales and service experience that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.
Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.
Responds to customer inquiries and requests relating to insurance products and membership.
Researches and resolves customer service issues. Often assists the insured in initiating the first notice of loss on claims.

Education & Experience/Licenses & Certification

High school diploma or GED required.
2 to 4 years of sales experience preferred.
Currently possesses, or has the ability to acquire unrestricted state issued license(s) required to place property and casualty insurance within twenty-one (21) calendar days of start date. Depending on start date, active property and casualty license(s) may be required.

#IA

Apply Today

Insurance Sales Associate

Dublin, California

Why work for us?

Paid Training – Paid training. Extensive training program will help ensure a seamless transition into an Insurance Agent position.
Licensing Assistance – AAA will reimburse a portion of the costs of licensure.
Advancement Opportunities – Opportunity to advance to an Insurance Agent within the first 60 days.
No Overhead Costs – W-2 structure with dedication space in a AAA NCNU branch.
Compensation – Generous commission structure with the ability to earn commission on every policy.
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay.
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan.
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

Summary:

Insurance Associates serve our Members by selling Property & Casualty and Roadside Assistance insurance that meets the Member’s needs.

Essential Functions

Uses sales techniques and product knowledge to identify customer-specific needs to generate new sales, retain existing insured’s and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.
Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Associate’s manager.
Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.
Consistently provides all Members with a sales and service experience that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.
Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.
Responds to customer inquiries and requests relating to insurance products and membership.
Researches and resolves customer service issues. Often assists the insured in initiating the first notice of loss on claims.

Education & Experience/Licenses & Certification

High school diploma or GED required. Bachelor's degree in a relevant field preferred.
2 to 4 years of sales experience preferred.
Currently possesses, or has the ability to acquire unrestricted state issued license(s) required to place property and casualty insurance within twenty-one (21) calendar days of start date. Depending on start date, active property and casualty license(s) may be required.

#IA

Apply Today

Insurance Sales Associate

Tucson, Arizona

Why work for us?

Paid Training – Paid training. Extensive training program will help ensure a seamless transition into an Insurance Agent position.
Licensing Assistance – AAA will reimburse a portion of the costs of licensure.
Advancement Opportunities – Opportunity to advance to an Insurance Agent within the first 60 days.
No Overhead Costs – W-2 structure with dedication space in a AAA branch.
Compensation – Generous commission structure with the ability to earn commission on every policy.
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 4% of pay.
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan.
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

Summary:

Insurance Associates serve our Members by selling Property & Casualty and Roadside Assistance insurance that meets the Member’s needs.

Essential Functions

Uses sales techniques and product knowledge to identify customer-specific needs to generate new sales, retain existing insured’s and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.
Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Associate’s manager.
Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.
Consistently provides all Members with a sales and service experience that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.
Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.
Responds to customer inquiries and requests relating to insurance products and membership.
Researches and resolves customer service issues. Often assists the insured in initiating the first notice of loss on claims.

Education & Experience/Licenses & Certification

High school diploma or GED required. Bachelor's degree in a relevant field preferred.
2 to 4 years of sales experience preferred.
Currently possesses, or has the ability to acquire unrestricted state issued license(s) required to place property and casualty insurance within twenty-one (21) calendar days of start date. Depending on start date, active property and casualty license(s) may be required.

#IA

Apply Today

Insurance Sales Associate

North Las Vegas, Nevada

Why work for us?

Paid Training – Paid training. Extensive training program will help ensure a seamless transition into an Insurance Agent position.
Licensing Assistance – AAA will reimburse a portion of the costs of licensure.
Advancement Opportunities – Opportunity to advance to an Insurance Agent within the first 60 days.
No Overhead Costs – W-2 structure with dedication space in a AAA NCNU branch.
Compensation – Generous commission structure with the ability to earn commission on every policy.
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay.
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan.
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

Summary:

Insurance Associates serve our Members by selling Property & Casualty and Roadside Assistance insurance that meets the Member’s needs.

Essential Functions

Uses sales techniques and product knowledge to identify customer-specific needs to generate new sales, retain existing insured’s and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.
Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Associate’s manager.
Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.
Consistently provides all Members with a sales and service experience that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.
Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.
Responds to customer inquiries and requests relating to insurance products and membership.
Researches and resolves customer service issues. Often assists the insured in initiating the first notice of loss on claims.

Education & Experience/Licenses & Certification

High school diploma or GED required. Bachelor's degree in a relevant field preferred.
2 to 4 years of sales experience preferred.
Currently possesses, or has the ability to acquire unrestricted state issued license(s) required to place property and casualty insurance within twenty-one (21) calendar days of start date. Depending on start date, active property and casualty license(s) may be required.

#IA

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Master Auto Repair Technician - $2500 sign on bonus

Phoenix, Arizona

Job Profile Summary

This position is responsible for the technical service and or repair of vehicles as assigned by the service advisor or Manager. They will ensure quality service and repair is provided to all members and non-members vehicles. Team Members must supply their own tools and shop supplied diagnostic and service equipment.

Why Work For Us?

12 Valley locations and 2 Tucson locations,
Sign on Bonus - $2,500
Great Pay – Up to $35 hr, Hourly Pay, Flat Rate with bonus and incentive plans
Exceptional benefits within 30 days of hire, with employee contribution to medical/Dental/Vision premiums
401K Matching $1 to $1 up to 4% annually
Annual bonus
15 Paid Days off and no Sunday work hours (20 days after 1 year)
Tuition reimbursement for additional ASE Certifications
Clean well equipped shops with high car count
A free AAA Membership and numerous employee discount

Job Responsibilities:

Performs work that is indicated on Approved Repair Orders.
Performs only needed and or customer requested services on vehicles.
Performs all repairs according to MAP (Motorist Assurance Program), OEM (Original Equipment Manufacturers) or accepted industry standard procedures
Assures all repairs are for the benefit of the member/customer.
Test drives all vehicles when practical for any/all performance or drivability concerns before performing work
Exception: when unsafe or vehicle not driveable
Retest drives after repairs completed to verify that repair solved defined problems
Maintains clean and safe work environment; cleans spills and debris immediately to reduce hazards
Maintain company provided equipment and machinery
Follows company and industry safety rules and regulations
Reports all unsafe conditions to supervisor including but not limited to lifts, overhead doors, and equipment
Attends all required training, seeks additional training to maintain and increase effectiveness
Keeps up to date on industry trends and repair procedures.
Attends and successfully completes at least 24 hours of continuing auto repair training per year sponsored and/or provided by the club.
Maintains customer vehicles in regard to cleanliness and does not tune or otherwise adjust any controls within the vehicle.
Verifies as soon as practicable that parts ordered for the vehicle assigned to them are correct.
Performs digital inspection and documents to their full potential. Notates all pertinent information into the shop inspection or management system, attaches all photos or videos to illustrate repairs or needs to the inspection.
Assures all comeback related repairs are prioritized as directed by manager or lead.
Communicates effectively as necessary with manager, service advisors and other technicians to contribute to the overall performance of the location
Responsible for the safety and accuracy of all repairs made and or systems inspected to assure vehicle is as safe or more safe condition as was prior to work commencing
Performs other related duties as assigned.

Knowledge/Skills/Abilities

Effective verbal and written communication skills in the language(s) required for the role, as justified for business necessity
Effective organization, interpersonal and negotiation skills
Ability to work scheduled hours as necessitated by business need
Math and computer skills with experience using software applications including word processing, browsers, and email
Member service focus
Ability to drive vehicles equipped with manual transmission
Knowledge of equipment/tool operation and diagnostic/repair procedures
Maintains 120% productivity as measured by dividing hours worked by labor hours flagged

Education & Experience/ Licenses & Certifications

High School diploma or equivalent certification (GED)
Valid driver license and acceptable driving record
At least five years experience as an automobile technician
ASE Master certification and L1 as well as L2,L3 or both. Or equivalent OEM certifications and fulfills ASE requirements within one year of hire

Work Environment/Physical Requirements

Ability to lift and or carry up to 50lbs
Standing, bending, kneeling, pushing, reaching, lifting, climbing ladders

#AUTO

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Insurance Associate

Mountain View, California

Why work for us?

Paid Training – Paid training. Extensive training program will help ensure a seamless transition into an Insurance Agent position.
Licensing Assistance – AAA will reimburse a portion of the costs of licensure.
Advancement Opportunities – Opportunity to advance to an Insurance Agent within the first 60 days.
No Overhead Costs – W-2 structure with dedication space in a AAA NCNU branch.
Compensation – Generous commission structure with the ability to earn commission on every policy.
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay.
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan.
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

Summary:

Insurance Associates serve our Members by selling Property & Casualty and Roadside Assistance insurance that meets the Member’s needs.

Essential Functions

Uses sales techniques and product knowledge to identify customer-specific needs to generate new sales, retain existing insured’s and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.
Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Associate’s manager.
Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.
Consistently provides all Members with a sales and service experience that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.
Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.
Responds to customer inquiries and requests relating to insurance products and membership.
Researches and resolves customer service issues. Often assists the insured in initiating the first notice of loss on claims.

Education & Experience/Licenses & Certification

High school diploma or GED required. Bachelor's degree in a relevant field preferred.
2 to 4 years of sales experience preferred.
Currently possesses, or has the ability to acquire unrestricted state issued license(s) required to place property and casualty insurance within twenty-one (21) calendar days of start date. Depending on start date, active property and casualty license(s) may be required.

#GAB

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Call Receiver - Work From Home - MUST LIVE IN ARIZONA

Tucson, Arizona

Data Scientist - GIG Car Share

Berkeley, California

Dispatcher, Work From Home - Utah (MUST LIVE IN UTAH)

Clearfield, Utah

Essential Functions

Allocation and management of resources: 60%

• Handles inbound telephone volume from Members, RACC agents, Contractor Service Providers and Fleet, while effectively monitoring/managing calls and service vehicles.

• Monitors the status of service calls and explains policy/guidelines to AAA staff and/or contract station personnel.

• Updating information in the call for general info for Estimate Time of Arrival request, any change of tow destination, etc.

• Utilizes D2000, a Windows based PC application, receives Roadside Assistance request information from the Roadside Assistance Call Center, ERS Online system, dedicated police hotlines or the RAP program servers to coordinate Roadside Assistance requests on behalf of the Members.

• Analyzes service request information – makes decisions and takes the necessary actions – to determine the most appropriate delivery methods to meet or exceed the Member’s service needs.

• Determines and assigns appropriate equipment needed to service member and which contract station to contact based on code and details of situation as documented by the inbound agent.

• Ability to utilize mapping software to determine locations and geo code calls based on information and spot to appropriate contractor/territory.

• Manages assigned calls to facilities/trucks using a variety of communication channels (i.e.; telephones, D3ME tablets and radio equipment, variety of digital in truck technology units, etc.). Communicates all pertinent data (Member situation, vehicle problem, location, etc.) to service drivers.

• Demonstrates understanding of assigned service area with the knowledge of the contractor service providers and geographic territories; partners with assigned Territory/Fleet Manager to develop rapport and more detailed understanding of service area.

• Manages resources to meet/exceed productivity goals for call volume, response time, battery sales, and cost per call.

• Utilizes D2000/D3000 and support systems, maintains accurate documentation, on the status of each call within the area, manages call progress, and ensures documentation is complete before calls are cleared with proper codes, assuring accurate payments to contractors.

• Works with public safety organizations and ERS department to meet member needs in emergency situations.

• Reassigns service calls to alternate service providers or other vendors when multiple calls are received from one geographic area (usually peak hours of the day).

• Service call data entry and payments: At the completion of a service call, enters service call data to system and ensures payments to service company are accurate.

Problem Resolution/Troubleshooting: 40%

• Able to multi task; can work in an Emergency Service, fast-paced environment with a sense of urgency, quickly changing environment where the ability to effectively handle multiple situations simultaneously, remain professional and productive under pressure, and make quick and effective decisions are keys to success.

• Anticipates situations affecting service delivery such as unusual call volume increases, and takes appropriate action by utilizing all available resources in network.

• Makes independent, sound decisions concerning the prioritization of service based on safety concerns, weather, traffic and policy exceptions. Identifies ways to make reasonable accommodations for Members in “non-traditional” situations.

• Reviews same day service opportunities, based on Automotive knowledge, volume, etc. ; looks for opportunities to “Totally Satisfy” Members by setting up service appointments, Om The Go Solutions, Battery testing & sales, long tow arrangements, etc.

• Communicates information regarding technology units to drivers and peers, for example, instructing a driver on how to use the functionality of a unit – such as signing off unit, clearing calls, entering mileage, etc.

• Resolves escalated Member complaints, both real time and historical; completed Member Relations training.

• Negotiates and collaborates with Members, Roadside Assistance Independent Contractors, Club Fleet and various business units to deliver “Best in Class” service.

• Partners and communicates effectively (oral, written, and listening) to enable accurate completion of assignments and constructive interaction with others.

Knowledge and Skills

Level I

• Clear and proficient verbal and written communication

• Advanced computer, relevant applications, telephone and dispatch/radio skills

• Broad awareness of AAA products, and detailed experience with ERS services

• Working knowledge of Dispatch operations

• Common knowledge of vehicle components and the common reasons for vehicle failure

• Ability to discern safety issues and respond appropriately

• Demonstrates problem solving and listening skills to evaluate member safety

• Ability to demonstrate poise under pressure

• Ability to toggle and navigate through multiple applications for simultaneous use.

• Bilingual communication skills (preferred)

• Type 45 WPM

Level II (in addition to above)

• Detailed knowledge of Roadside Assistance - systems, units, and all related processes, as well as knowledgeable of AS products and services, with focus on Battery service (product information, warranty, testing process/results); ability to respond to battery questions and price requests from Members.

• Completion of additional Automotive Services training courses – Battery training, OTG, IITR, etc; able to analyze service information to maximize service opportunities and resources.

• Proven performer who understands our servicing area with the knowledge of all contractors within network and geographic boundaries of service.

• Proven performer who consistently meets/exceeds Departmental and Automotive Services goals.

• Service as subject matter expert to ERS Specialist I

Education and Experience

High school diploma or equivalent

Level I

• Two (2) years of experience in a customer contact role

Level II

• Three (3) years of experience in a customer contact role

Work Environment/Physical Requirements

Works in an office environment sitting at a desk, table or computer workstation for extended periods of time. May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

Competency

Communication (Proficient)

Listening (Proficient)

Quality Orientation (Proficient)

Judgment (Proficient)

Problem Solving (Proficient)

Decision Making (Proficient)

Drive and Initiative (Proficient)

Apply Today

Mobile Security Officer

Tempe, Arizona

AAA recently acquired SafeGuard, the 11th largest smart home security company in the United States, with the vision to become the most trusted brand in this industry. Safeguard, has been Protecting Arizona families and businesses for over 50 years; we are Arizona's largest locally-operated security provider. With an A+ Better Business Bureau Ranking, we prove every day that we love being there for and helping our customers. We work hard to create an environment where you can thrive and use your skills and talents to help us deliver legendary Customer Service. You’ll help positively impact every homeowner and the communities that we serve, too.

A3 Smart Home is looking for Mobile Patrol Officers to join our team! We have multiple shift positions open with opportunities for overtime!

Mobile Patrol Officer cover the following areas:

the 51 to the Beeline Highway
Desert Mountain in North Scottsdale to Ahwatukee Foothills

The Mobile Patrol Officer reports directly to Patrol Division Supervisor. The Mobile Patrol Officer is to provide patrol services in a professional and proficient manner at all times to all customers and those residents that live in communities

WHY WORK FOR US?

Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching
Paid Time Off – Ten hours per month, nine holidays annually
Collaborative Environment – AAA Smart Home will value your contribution to providing exceptional service to our members

REQUIRED DUTIES

Alarm Verification - promptly respond to alarms in your designated area prompted by our onsite monitoring facility
Vacation Service - check homes and provide pre-authorized requested service for a period when the client is away from home
Patrol Accounts - check accounts daily/nightly as contracted with customers
Maintain regular records and effectively communicate with dispatch, customers, etc.
Safe and courteous operation of the designated patrol vehicle observing all state and municipal traffic laws; all traffic rules specified by the bylaws of the any community which you may enter; and all traffic and vehicle operation rules of Safeguard Security & Communications, Inc.;
Proper maintenance of the designated patrol vehicle, e.g. routine, scheduled, preventive or corrective maintenance, vacuuming, car washes, etc.
Responding to burglar alarms at businesses and residences while following all prescribed procedures and instructions
Completion of daily assigned tasks, e.g. red-tag checks, interior checks, initial interior checks, spot checks, courtesy patrols, etc.
Completion, without exception, of unique duties as assigned for your designated beat and shift
Keeping the Patrol Division Supervisor informed of all problems, unique situations, etc. that occur on your shift
Entering all pertinent and necessary information into Silvertrac
Operation of KNOX KeySecure Boxes
Proper preparation of Incident reports to include content, numbering and logging
Proper use, completion and submission of all forms associated with patrol activities and/or duties
Assisting the Patrol Division Supervisors and/or Patrol Division Operations Supervisor with coverage of open shifts within the Division

QUALIFICATIONS

Must be at least 21 years old
Must obtain a valid and current Arizona Security Card Certification (Guard Card)
Ability to communicate clearly and effectively in English (both written and oral)
Must have a phone (home or cell)
Must have a friendly demeanor and great customer service skills

Working Environment/Physical Requirements:

Acceptable eyesight to include the ability to drive during day, twilight or darkness even with inclement weather
Ability to work or drive 12 or more hours as necessary
Ability to stoop, bend or lean several times during a scheduled work shift;
Ability to drive for two (2) or more hours uninterrupted
Ability to enter/exit the patrol vehicle safely numerous times during a scheduled work shift
Ability to stand for two (2) or more hours uninterrupted
Ability to safely lift and carry 50 pounds for up to 25 feet
Safely lift and carry twenty (20) pounds for one hundred (100) feet on sloped terrain with various surfaces while maintaining balance and footing
Safely walk on various terrain and surfaces while maintaining balance and footing
Safely scale or climb over a three (3) foot wall
Safely carry, utilize and perform simple tasks requiring a four (4) foot ladder
Ability to hold or otherwise carry a flashlight, Knox key/key, Entry Slip book, radio/phone, pager, etc., while walking on various surfaces;
Ability to lock/unlock doors or gates as necessary

#SAFE

Apply Today

Tow and Battery/Light Service Driver

Concord, California

Why Work For Us?

Great Pay - with the opportunity for increases when performance skill blocks are achieved
Training – You’ll attend a thorough, comprehensive, training program
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan
Paid Time Off- Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Summary:

Essential Functions

Driving and operating a service vehicle (i.e. flat tire changes, lock-out, fuel delivery services, etc.)
On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving
Leverages sales skills for offering products and services from AAA to member during service interaction
Utilizing on-board computer, radio communications, and mapping systems
Completion of daily paperwork (i.e. call-logs, battery invoices, cash receipts, etc.)

Knowledge/Skills/Abilities

Clear and proficient verbal and written communication even under pressure
Common knowledge of vehicle components and the common reasons for vehicle failure
Demonstrates problem solving and listening skills to evaluate member safety as well as the ability to discern safety issues and respond appropriately
Ability to drive a manual/automatic shift vehicle

Education & Experience/Licenses & Certification

Two (2) years of experience in a customer contact role
Education and training. I.E.: AAA Compliance Training, RPST,TSAAC, Lock-out, PSP, Battery Service Training
Vocational technical automotive training/certification or equivalent experience (preferred)
ASE (Automotive Service Excellence) certification(preferred)

Work Environment/Physical Requirements

#ERS

Apply Today

Tow and Battery/Light Service Driver

Sacramento, California

Why Work For Us?

Great Pay - $17/hr with the opportunity for increases when performance skill blocks are achieved
Training – You’ll attend a thorough, comprehensive, training program
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan
Paid Time Off- Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Summary:

Essential Functions

Driving and operating a service vehicle (i.e. flat tire changes, lock-out, fuel delivery services, etc.)
On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving
Leverages sales skills for offering products and services from AAA to member during service interaction
Utilizing on-board computer, radio communications, and mapping systems
Completion of daily paperwork (i.e. call-logs, battery invoices, cash receipts, etc.)

Knowledge/Skills/Abilities

Clear and proficient verbal and written communication even under pressure
Common knowledge of vehicle components and the common reasons for vehicle failure
Demonstrates problem solving and listening skills to evaluate member safety as well as the ability to discern safety issues and respond appropriately
Ability to drive a manual/automatic shift vehicle

Education & Experience/Licenses & Certification

Two (2) years of experience in a customer contact role
Education and training. I.E.: AAA Compliance Training, RPST,TSAAC, Lock-out, PSP, Battery Service Training
Vocational technical automotive training/certification or equivalent experience (preferred)
ASE (Automotive Service Excellence) certification(preferred)

Work Environment/Physical Requirements

Apply Today

Member Experience Associate

Ogden, Utah

Why Work For Us?

Great Pay – Paid training and competitive hourly base + incentives.
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay.
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan.
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

Summary:

The Member Experience Associate acts in a service and sales capacity, responsible for providing caring, outstanding Member service with heart while actively promoting cross sales referrals, sales and branch promotions.

Essential Functions

Performs routine sales, service and operational functions for AAA Members including; DMV, cashiering, auto travel, notary and insurance sales support, with expectations for maintaining required standards, policies and procedures.
Understands and actively promotes products and services to achieve individual goals in support of meeting organization goals and objectives.
Overcomes obstacles that create barriers to Team Member or branch efforts and identifies process improvement opportunities and proposes solutions.
Acts as an agent for change while promoting AAA’s guiding principles and core values.

Knowledge/Skills/Abilities

Demonstrates sales and service skills. Able to effectively interact, face-to-face, with new, prospective and existing Members.
Accuracy and comfort handling money, making change, balancing cash drawer.
Good computer skills, proficient in both reading and basic arithmetic.
Good written and verbal communication skills in person and over the phone.
Ability to multitask in response to requests, requirements and Member/Team Member expectations. Ability to accept feedback and correct course as necessary.

Education & Experience / Licenses & Certification

High school diploma or GED required.
Two years sales or customer service experience.
Experience working with sales and service standards and goals.
Current & valid Driver's License with clean history may be required.
Bonding and fingerprinting may be required.
P&C Licensing may be required.

Work Environment/Physical Requirements

Works in a variety of office environments where standing, walking or sitting at a desk, table or computer workstation may be required for extended periods of time.
May travel by car, plane or other form of transportation to attend business meetings or conferences.
May be required to work in one or more locations in a defined service area. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

#MEA

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Insurance Sales Associate

Alameda, California

Why work for us?

Paid Training – Paid training. Extensive training program will help ensure a seamless transition into an Insurance Agent position.
Licensing Assistance – AAA will reimburse a portion of the costs of licensure.
Advancement Opportunities – Opportunity to advance to an Insurance Agent within the first 60 days.
No Overhead Costs – W-2 structure with dedication space in a AAA NCNU branch.
Compensation – Generous commission structure with the ability to earn commission on every policy.
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay.
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan.
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

Summary:

Insurance Associates serve our Members by selling Property & Casualty and Roadside Assistance insurance that meets the Member’s needs.

Essential Functions

Uses sales techniques and product knowledge to identify customer-specific needs to generate new sales, retain existing insured’s and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.
Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Associate’s manager.
Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.
Consistently provides all Members with a sales and service experience that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.
Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.
Responds to customer inquiries and requests relating to insurance products and membership.
Researches and resolves customer service issues. Often assists the insured in initiating the first notice of loss on claims.

Education & Experience/Licenses & Certification

High school diploma or GED required. Bachelor's degree in a relevant field preferred.
2 to 4 years of sales experience preferred.
Currently possesses, or has the ability to acquire unrestricted state issued license(s) required to place property and casualty insurance within twenty-one (21) calendar days of start date. Depending on start date, active property and casualty license(s) may be required.

#IA

Apply Today

Certified Auto Technician

Phoenix, Arizona

Why Work For Us?

12 Valley locations and 2 Tucson locations,
Sign on Bonus - $2,500
Great Pay – Up to $35hr, Hourly Pay, Wrench Rate with bonus and incentive plans
Exceptional benefits within 30 days of hire, with employee contribution to medical/Dental/Vision premiums
401K Matching $1 to $1 up to 4% annually
Annual bonus and Merit increases
15 Paid Days off, rotating Saturdays and no Sunday work hours (20 days after 1 year)
Tuition reimbursement for additional ASE Certifications
Clean well equipped shops with high car count
A free AAA Membership and numerous employee discount

Team Member Qualifications

You have been in your current position for at least six months.
You are currently not on any form of disciplinary action.
You have not been on any form of disciplinary action in the past six months.
You have discussed your interest in applying for this position with your current Manager.

Summary:

Essential Functions

Complete vehicle inspection form and vehicle diagnostic form and submit to service advisor.
Successfully complete automotive service and repair work qualified to preform.
Perform work according to safety guidelines.
Inspect vehicles for additional needed repairs or maintenance and recommend them to the service advisors for sale to customers.

Knowledge/Skills/Abilities

Common knowledge of vehicle components and the common reasons for vehicle failure
Demonstrates problem solving and listening skills to evaluate member safety as well as the ability to discern safety issues and respond appropriately
Participate in ongoing training as assigned by management.
Study technical bulletins, industry magazines, and technical web sites.

Education & Experience/Licenses & Certification

Valid Driver’s license and current 39 month driving record.
2 ASE Certifications required or equivalent experience.
Candidates will be considered if there certifications have expired within the last 2 years.
Candidate will be required to re-certify in at least 2 areas at the next testing cycle as a condition of employment.
Technical Training

Work Environment/Physical Requirements

May be exposed to chemicals, pneumatic air, electrical, lifting, tripping and/or falling, drives member and/or company vehicle.

#MCC

Apply Today

Fleet Technician

Las Vegas, Nevada

Why Work For Us?

Great Pay - with the opportunity for increases when performance skill blocks are achieved
Training – You’ll attend a thorough, comprehensive, training program
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Summary

Essential Functions

Performs vehicle inspections, oil changes, and other routine maintenance related services.
Performs vehicle repairs such as, brake services, tune-ups, timing belt services, air conditioning inspection and repair.
Interprets and completes work orders and related documentation assigned by shop manager.
Documents include, but are not limited to, parts, requisitions, diagnostics reports, inspection forms and recommendations.
Assists other technicians as assigned.
Maintains clean and orderly work area.
Returns shop supplied equipment to proper locations, ready for other technicians to use.
Perform smog inspections as required.

Knowledge/Skills/Abilities

Clear and proficient verbal and written communication even under pressure.
Common knowledge of vehicle components and the common reasons for vehicle failure.
Demonstrates problem solving and listening skills to evaluate member safety as well as the ability. to discern safety issues and respond appropriately.

Education & Experience/Licenses & Certification

High school diploma or equivalent
Automotive trade school certification or equivalent experience
California Smog License
Valid Automobile Operator’s License
3 – 5 years Experience in inspecting and repairing cars and light trucks
ASE certified in L1 and at least 4 other areas
EPA Clean Air Act License #609 (for air conditioning diagnostics and repair)

Work Environment/Physical Requirements

Apply Today

Tow Service and Battery/Light Service

Rancho Cordova, California

Why Work For Us?

Great Pay - with the opportunity for increases when performance skill blocks are achieved
Training – You’ll attend a thorough, comprehensive, training program
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan
Paid Time Off- Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Summary:

Essential Functions

Driving and operating a service vehicle (i.e. flat tire changes, lock-out, fuel delivery services, etc.)
On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving
Leverages sales skills for offering products and services from AAA to member during service interaction
Utilizing on-board computer, radio communications, and mapping systems
Completion of daily paperwork (i.e. call-logs, battery invoices, cash receipts, etc.)

Knowledge/Skills/Abilities

Clear and proficient verbal and written communication even under pressure
Common knowledge of vehicle components and the common reasons for vehicle failure
Demonstrates problem solving and listening skills to evaluate member safety as well as the ability to discern safety issues and respond appropriately
Ability to drive a manual/automatic shift vehicle

Education & Experience/Licenses & Certification

Two (2) years of experience in a customer contact role
Education and training. I.E.: AAA Compliance Training, RPST,TSAAC, Lock-out, PSP, Battery Service Training
Vocational technical automotive training/certification or equivalent experience (preferred)
ASE (Automotive Service Excellence) certification(preferred)

Work Environment/Physical Requirements

Apply Today

Automotive Repair Technician II

Henderson, Nevada

External

Why Work For Us?

Great Pay with the opportunity for increases when performance skill blocks are achieved
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Summary

Essential Functions

• Completes all automotive maintenance and repairs at an expert level: engine repair, gas and diesel, automatic transmission/trans axle diagnosis and repair, manual transmission/ trans axle diagnosis and repair, suspension and steering diagnosis and repair, brakes diagnosis and repair, including ABS/ traction control, electrical diagnosis and repair, heating and air conditioning diagnosis and repair, engine performance diagnosis and repair.

• Assists all other Technicians in the shop as needed and oversees all comeback/recheck work for proper repair.

• Maintains in-depth knowledge of specialized skills, and continue to develop additional technical skills, to enable flexibility in work assignments.

• Maintains a clean, well-organized work area. Properly maintains tools and equipment and follow safety procedures as outlined in the safety information supplied by each equipment manufacturer and corporate safety policies.

• Organizes the work presented and plan for the highest efficiency in the performance of all job functions, including vehicle movement.

• Accurately performs repairs and maintenance on all vehicles presented in a professional manner, as specified in manufacturer-designed procedures or accepted industry practices.

Knowledge/Skills/Abilities

• Advanced knowledge of PC-based automotive computer equipment and software applications.

• Effective organizational and analytical skills, along with effective written and oral communication skills to enable accurate completion of assignments and effective interaction with others.

• Ability to adjust work schedule and priorities to meet business needs.

• Bilingual communication skills (preferred)

Education & Experience / Licenses & Certification

• Diagnostic skills

• 5+ yrs experience inspecting and repairing cars and light trucks.

• Must possess and maintain a valid driver’s license with a satisfactory driving record and the ability to operate passenger vehicles and light and medium-duty trucks with automatic and manual transmissions.

Education & Experience/Licenses & Certification

• High school or equivalent required. Automotive trade school certification or equivalent preferred.

• Must be ASE Master Technician with L1 Certification

• EPA Certified in Refrigerant Recovery

• Advanced Smog License

• ASE A9, and X1 a plus

Work Environment/Physical Requirements

Lifting and carrying tires and parts, weighing up to 50 pounds, several times a day; bending and kneeling to vacuum and clean vehicles; pushing cars several times a month; and climbing ladders to retrieve parts several times a day. Some exposure to loud noises every day for up to 30 minutes at a time from air tools and auto repair equipment. A percent of time is spent traveling by car to pick up parts.

#MCC

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Repair Technician II

Phoenix, Arizona

Why Work With Us:

12 Valley locations and 2 Tucson locations,
Sign on Bonus - $2,500
Great Pay – Up to $35hr, Hourly Pay, Wrench Rate with bonus and incentive plans
Exceptional benefits within 30 days of hire, with employee contribution to medical/Dental/Vision premiums
401K Matching $1 to $1 up to 4% annually
Annual bonus and Merit increases
15 Paid Days off and no Sunday work hours (20 days after 1 year)
Tuition reimbursement for additional ASE Certifications
Clean well equipped shops with high car count
A free AAA Membership and numerous employee discounts

Job Responsibilities:

Performs work that is indicated on Approved Repair Orders.
Performs only needed and or customer requested services on vehicles.
Performs all repairs according to MAP (Motorist Assurance Program), OEM (Original Equipment Manufacturers) or accepted industry standard procedures
Assures all repairs are for the benefit of the member/customer.
Test drives all vehicles when practical for any/all performance or drivability concerns before performing work
- Exception: when unsafe or vehicle not drivable
- Retest drives after repairs completed to verify that repair solved defined problems
Maintains clean and safe work environment; cleans spills and debris immediately to reduce hazards
Maintain company provided equipment and machinery
Follows company and industry safety rules and regulations
Reports all unsafe conditions to supervisor including but not limited to lifts, overhead doors, and equipment
Attends all required training, seeks additional training to maintain and increase effectiveness
Keeps up to date on industry trends and repair procedures.
Attends and successfully completes at least 24 hours of continuing auto repair training per year sponsored and/or provided by the club.
Maintains customer vehicles in regard to cleanliness and does not tune or otherwise adjust any controls within the vehicle.
Verifies as soon as practicable that parts ordered for the vehicle assigned to them are correct.
Performs digital inspection and documents to their full potential. Notates all pertinent information into the shop inspection or management system, attaches all photos or videos to illustrate repairs or needs to the inspection.
Assures all comeback related repairs are prioritized as directed by manager or lead.
Communicates effectively as necessary with manager, service advisors and other technicians to contribute to the overall performance of the location
Responsible for the safety and accuracy of all repairs made and or systems inspected to assure vehicle is as safe or more safe condition as was prior to work commencing
Performs other related duties as assigned.
Note: May require travel to different locations on an as needed basis

Knowledge/Skills/Abilities

Effective verbal and written communication skills in the language(s) required for the role, as justified for business necessity
Effective organization, interpersonal and negotiation skills
Ability to work scheduled hours as necessitated by business need
Math and computer skills with experience using software applications including word processing, browsers, and email
Member service focus
Ability to drive vehicles equipped with manual transmission
Knowledge of equipment/tool operation and diagnostic/repair procedures
Maintains 100% productivity as measured by dividing hours worked by labor hours flagged

Education & Experience/ Licenses & Certifications

High School diploma or equivalent certification (GED)
Valid driver license and acceptable driving record
At least four years experience as an automobile technician
ASE Master Tech with L1 certification level or equivalent OEM certifications and fulfills ASE requirement within one year of hire. .
Smog Repair and Testing Certification preferred (CA only)

Work Environment/Physical Requirements

Ability to lift and or carry up to 50lbs
Standing, bending, kneeling, pushing, reaching, lifting, climbing ladders
Exposure to loud noises

#MCC

Apply Today

Insurance Sales Associate

Hollister, California

Why work for us?

Paid Training – Paid training. Extensive training program will help ensure a seamless transition into an Insurance Agent position.
Licensing Assistance – AAA will reimburse a portion of the costs of licensure.
Advancement Opportunities – Opportunity to advance to an Insurance Agent within the first 60 days.
No Overhead Costs – W-2 structure with dedication space in a AAA NCNU branch.
Compensation – Generous commission structure with the ability to earn commission on every policy.
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay.
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan.
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

Summary:

Insurance Associates serve our Members by selling Property & Casualty and Roadside Assistance insurance that meets the Member’s needs.

Essential Functions

Uses sales techniques and product knowledge to identify customer-specific needs to generate new sales, retain existing insured’s and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.
Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Associate’s manager.
Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.
Consistently provides all Members with a sales and service experience that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.
Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.
Responds to customer inquiries and requests relating to insurance products and membership.
Researches and resolves customer service issues. Often assists the insured in initiating the first notice of loss on claims.

Education & Experience/Licenses & Certification

High school diploma or GED required. Bachelor's degree in a relevant field preferred.
2 to 4 years of sales experience preferred.
Currently possesses, or has the ability to acquire unrestricted state issued license(s) required to place property and casualty insurance within twenty-one (21) calendar days of start date. Depending on start date, active property and casualty license(s) may be required.

#IA

Apply Today

Director, Acquisitions

Berkeley, California

At A3 Labs we come to work to dream, design and define how we will live and move into the future. We exist to harness these forces for the benefit of Members and future generations, humanizing disruptive change for the betterment of the communities we serve. We’re looking for bright, passionate, and collaborative people to join our tight-knit team as we innovate in the spirit of service.

Why Work For Us?

Impact. Lead the charge in mobility as a service movement and enable people’s lives to improve through the sharing economy. Leverage the best of an established 115 year-old not for profit combined with start-up speed and agility to create real and meaningful impact.

Recognition. We offer a competitive total compensation package including base salary, annual performance bonuses, benefits, and 401(k) Company match with additional discretionary contribution potential.

Lifestyle. We do honorable work, and we practice our values: humility, integrity, teamwork, and service. You’ll have the security of a larger organization but you’ll move at startup speed.

Position Summary

This candidate will be a key member of A3V’s corporate M&A group in identifying, developing, researching and closing acquisition deals for MWG. This individual will lead research initiatives, manage diligence, and negotiate potential acquisitions and partnerships with companies. To do this, she/he will work with banks, brokers, business owners, entrepreneurs, private equity, investment bankers as well as AAA’s internal business teams to help identify market opportunities and source opportunities that align with AAA’s strategic interests and investment themes. Additionally, he/she will identify M&A opportunities that align with A3V’s areas of interest. In this role, the candidate will manage a small team of highly talented analysts and associates.

Essential Functions

Lead a cross-functional team of talented associates and analysts on corporate acquisitions and partnerships.
Manage the creation of market landscapes and research documents analyzing industry verticals and market opportunities
Develop investment thesis based on market landscapes and AAA’s competitive advantages
Source opportunities through a proven network while furthering AAAs standing in the M&A ecosystem
Oversee due diligence on acquisition and partnership deals, coordinating with entrepreneurs, other investors, and AAA stakeholders
Generate investment memos and related materials for the executive leadership team
Make recommendations for partnerships and acquisitions to venture leads and executive team
Manage relationships with portfolio companies, including strategic engagements that may result in pilots, proofs of concept, or commercial deals
Own and lead a portfolio of projects related to the deal sourcing, and investment evaluation
Provide oversight and corporate governance of investments, attend board meetings where necessary

Knowledge and Skills

Proven ability to think strategically about products, markets, competitive landscapes
Functional expert in technology, mobility, or connected home preferred, not essential
Proven ability to work independently, while managing multiple projects, often under tight deadlines
Ability to present and defend recommendations to senior leadership
Excellent written, verbal and interpersonal communication skills, including the ability to succinctly distill a large quantity of information and analysis for executive consumption
Team player possessing a strong drive to achieve results
Manage, motivate and coach a cross-functional team

Education and Experience

BA/BS from an accredited University
6 years of experience

Supervisory Responsibilities

Manage A3V or cross-functional Analysts and Associates responsible for; conducting research, developing financial cases sourcing deals, conducting diligence, and managing ongoing relationships with portfolio companies.
Manage contractors, consultants or other specialized temporary staff on specific engagements.

Apply Today

Fleet Technician II

Rancho Cordova, California

Why Work For Us?

Great Pay - with the opportunity for increases when performance skill blocks are achieved
Training – You’ll attend a thorough, comprehensive, training program
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Summary

Essential Functions

Performs vehicle inspections, oil changes, and other routine maintenance related services.
Performs vehicle repairs such as, brake services, tune-ups, timing belt services, air conditioning inspection and repair.
Interprets and completes work orders and related documentation assigned by shop manager.
Documents include, but are not limited to, parts, requisitions, diagnostics reports, inspection forms and recommendations.
Assists other technicians as assigned.
Maintains clean and orderly work area.
Returns shop supplied equipment to proper locations, ready for other technicians to use.
Perform smog inspections as required.

Knowledge/Skills/Abilities

Clear and proficient verbal and written communication even under pressure.
Common knowledge of vehicle components and the common reasons for vehicle failure.
Demonstrates problem solving and listening skills to evaluate member safety as well as the ability. to discern safety issues and respond appropriately.
Diesel and Truck experience.

Education & Experience/Licenses & Certification

High school diploma or equivalent
Experience as a Diesel Tech
Automotive trade school certification or equivalent experience
California Smog License
Valid Automobile Operator’s License
3 – 5 years Experience in inspecting and repairing cars and light trucks
ASE certified in L1 and at least 4 other areas
EPA Clean Air Act License #609 (for air conditioning diagnostics and repair)

Work Environment/Physical Requirements

Apply Today

Insurance Associate

Farmington, Utah

Currently hiring for Ogden and Farmington Branches!

Why work for us?

Paid Training – Paid training. Extensive training program will help ensure a seamless transition into an Insurance Agent position.
Licensing Assistance – AAA will reimburse a portion of the costs of licensure.
Advancement Opportunities – Opportunity to advance to an Insurance Agent within the first 60 days.
No Overhead Costs – W-2 structure with dedication space in a AAA NCNU branch.
Compensation – Generous commission structure with the ability to earn commission on every policy.
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay.
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan.
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

Summary:

Insurance Associates serve our Members by selling Property & Casualty and Roadside Assistance insurance that meets the Member’s needs.

Essential Functions

Uses sales techniques and product knowledge to identify customer-specific needs to generate new sales, retain existing insured’s and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.
Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Associate’s manager.
Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.
Consistently provides all Members with a sales and service experience that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.
Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.
Responds to customer inquiries and requests relating to insurance products and membership.
Researches and resolves customer service issues. Often assists the insured in initiating the first notice of loss on claims.

Education & Experience/Licenses & Certification

High school diploma or GED required. Bachelor's degree in a relevant field preferred.
2 to 4 years of sales experience preferred.
Currently possesses, or has the ability to acquire unrestricted state issued license(s) required to place property and casualty insurance within twenty-one (21) calendar days of start date. Depending on start date, active property and casualty license(s) may be required.

#IA

Apply Today

Insurance Associate

Cheyenne, Wyoming

Why work for us?

Paid Training – Paid training. Extensive training program will help ensure a seamless transition into an Insurance Agent position.
Licensing Assistance – AAA will reimburse a portion of the costs of licensure.
Advancement Opportunities – Opportunity to advance to an Insurance Agent within the first 60 days.
No Overhead Costs – W-2 structure with dedication space in a AAA NCNU branch.
Compensation – Generous commission structure with the ability to earn commission on every policy.
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay.
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan.
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

Summary:

Insurance Associates serve our Members by selling Property & Casualty and Roadside Assistance insurance that meets the Member’s needs.

Essential Functions

Uses sales techniques and product knowledge to identify customer-specific needs to generate new sales, retain existing insured’s and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.
Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Associate’s manager.
Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.
Consistently provides all Members with a sales and service experience that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.
Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.
Responds to customer inquiries and requests relating to insurance products and membership.
Researches and resolves customer service issues. Often assists the insured in initiating the first notice of loss on claims.

Education & Experience/Licenses & Certification

High school diploma or GED required. Bachelor's degree in a relevant field preferred.
2 to 4 years of sales experience preferred.
Currently possesses, or has the ability to acquire unrestricted state issued license(s) required to place property and casualty insurance within twenty-one (21) calendar days of start date. Depending on start date, active property and casualty license(s) may be required.

#MOR

Apply Today

Fleet Technician - GIG Car Share Seattle

Seattle, Washington

Why Work For Us?

Impact. Lead the charge in mobility as a service movement and enable people’s lives to improve through the sharing economy. Leverage the best of an established 115 year-old not for profit combined with start-up speed and agility to create real and meaningful impact.
Recognition. We offer a competitive total compensation package including base salary, annual performance bonuses, benefits, and 401(k) Company match with additional discretionary contribution potential.
Lifestyle. We do honorable work, and we practice our values: humility, integrity, teamwork, and service. You’ll have the security of a larger organization but you’ll move at startup speed.

Summary

Seeking a passionate Fleet Technician to serve our GIG Car Share Member community. This individual will join our fleet team with an opportunity to thrive and use your skills to help deliver best-in-class Member experiences and creating a positive impact on the diverse communities we serve

Essential Functions

Reposition Gig cars from low utilization zones to high utilization zones
Refuel and clean Gig cars in the fleet for a great Member experience
Shuttle Gig cars for maintenance and repair services (e.g., oil changes, flat tire repairs, etc.)
Inspect, photograph and determine resolution of damaged vehicles
Test, diagnose, service and repair vehicle telematics technology
Perform light maintenance (e.g., battery jump, changing tires, etc.)
Prepare cars for in-fleeting and de-fleeting
Audit quality of work of third party fleet partners

Knowledge/Skills/Abilities

Ability to creatively problem solve with an attention to detail
Ability to effectively communicate with Team Members, partners and Gig Members
Ability to deliver best-in-class experiences
Have an internal drive to do what it takes to get the job done with a Member focus mentality

Education & Experience/Licenses & Certification

High School Diploma or GED
Must have a valid driver's license with clean driving record
At least 21 years old with driving experience
Customer service facing experience
Ability to work flexible hours and willingness to work weekends

Work Environment/Physical Requirements

Lifting and carrying various parts, weighing up to 30-50 pounds, several times a day
Bending, kneeling, reaching and stooping as required for service calls

Apply Today

Residential Installation and Service Coordinator

Tempe, Arizona

JOB SUMMARY:

Smart Home Specialist provides courteous and professional assistance in scheduling, dispatching and coordination of AAA Smart Home installation services from a high volume call center. Work performed under direct supervision while learning the unit’s assignments.

RESPONSIBILITIES/JOB DUTIES:

Operate automatic call distribution (ACD) telephone set and PC Windows-based applications, to accurately receive record and respond to Members’ requests.
Properly answer and accurately process incoming telephone calls regarding service and other related areas, while demonstrating a pleasant and professional telephone manner.
Take action, as necessary, to appropriately respond to a Member needs and concerns Listen and probe for additional information as necessary.
Make sound decisions concerning the prioritization of service (e.g., safety concern, extreme hardship to Member). Identify situations that require special handling and coordinate with appropriate unit as necessary.
Process credit card and member billing transaction via available applications.
Provide Members with all necessary instructions to ensure a complete understanding of the services that will be rendered.
Handle call backs from customers requesting status of service.
Follow up and coordinate confirmed appointments with Smart Home Pros.

Why work for us?

Training - Career Advancement!
Great Benefits - Medical/Dental/Vision
Retirement - 401k matching up to 3%
Work/Life Balance - PTO 3 Weeks + 9 paid holidays

KNOWLEDGE AND SKILLS:

Clear verbal and written communications. Basic mathematical, typing (35 wpm minimum), and data entry skills
Basic computer, relevant applications (e.g., G-Suite), and telephone skills
General awareness of AAA products, and location of business offices within service area
Strong Multi-tasking skills
Familiarity with aaa.com and partner websites’ features and functionalities
Passion about customer service
Geographic knowledge of footprint
Ability to navigate through navigation system (Google Maps)

EDUCATION, KNOWLEDGE, SKILLS, COMPETENCIES, CERTIFICATIONS/LICENSES:

Two or more years experience in a scheduling and/or technical call center
Strong customer service acumen and conflict resolution skills
Knowledge of security system operation is a plus
Ability to focus and multi-task in a fast paced environment

#LYN

Apply Today

Insurance Sales Associate

Chandler, Arizona

*AAA is hiring Insurance Sales Associate for our Chandler and Mesa Branches!*

Why work for us?

Paid Training – Paid training. Extensive training program will help ensure a seamless transition into an Insurance Agent position.
Licensing Assistance – AAA will reimburse a portion of the costs of licensure.
Advancement Opportunities – Opportunity to advance to an Insurance Agent within the first 60 days.
No Overhead Costs – W-2 structure with dedication space in a AAA branch.
Compensation – Generous commission structure with the ability to earn commission on every policy.
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 4% of pay.
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan.
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

Summary:

Insurance Associates serve our Members by selling Property & Casualty and Roadside Assistance insurance that meets the Member’s needs.

Essential Functions

Uses sales techniques and product knowledge to identify customer-specific needs to generate new sales, retain existing insured’s and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.
Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Associate’s manager.
Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.
Consistently provides all Members with a sales and service experience that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.
Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.
Responds to customer inquiries and requests relating to insurance products and membership.
Researches and resolves customer service issues. Often assists the insured in initiating the first notice of loss on claims.

Education & Experience/Licenses & Certification

High school diploma or GED required. Bachelor's degree in a relevant field preferred.
2 to 4 years of sales experience preferred.
Currently possesses, or has the ability to acquire unrestricted state issued license(s) required to place property and casualty insurance within twenty-one (21) calendar days of start date. Depending on start date, active property and casualty license(s) may be required.

#IA

Apply Today

Senior Developer - NodeJS/React - Work From Home Opportunity - Nevada, Utah, Arizona, Montana, Wyoming, Alaska

Phoenix, Arizona

Why Work For Us?

Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities

This position is a work from home opportunity - Candidates must be located in Northern California, Nevada, Utah, Arizona, Montana, Wyoming or Alaska.

As part of the digital development team, our Senior Developer will be responsible for designing and developing new features and functionality, establishing and guiding the website’s architecture, ensuring high-performance and availability, and managing all technical aspects of customer-facing websites. Work closely with designers and developers to ensure an effective, visually appealing, and intuitive implementation. Provides leadership and mentoring to teammates. Oversees work backlogs and team workloads. Assignments are broad in nature, requiring latitude for unreviewed action.

Core Job Responsibilities

Works with colleagues to build, develop, and deploy custom website functionality as needed. Works closely with the developer team to ensure that projects are delivered correctly and on time.

Document solutions with concise and clear explanations
Nimble troubleshooting of issues
Evaluate code to ensure that it is valid, is properly structured, meets industry standards, and is compatible with various browsers, devices, or operating systems.
Responsible for the implementation and testing of technical solutions. Adheres to accepted best practice coding standards.
Tests, develops, builds, and coordinates the integration of new products per production requirements.
Responsible for backlog management and sprint priority setting
Responsible for training and mentoring developer staff members
Oversees work backlogs and team workloads
Solutions Consulting: Participate as a technical consultant or project lead on a variety of web-related projects

Knowledge & Skills

Expert in web technologies including Nodejs HTML/ css, scss, javascript es6
Experience with React, Angular and component-based front end development
Passionate about using the full capabilities of JavaScript/HTML/CSS in the browser to effect good design, clean code, and elegant user interactions.
Experience with Responsive lay outing
Great eye for design

-OR-

Hands-on knowledge of all parts of the web stack – HTML/Javascript/CSS, web servers, app servers, caching, database development, tool development
Experience with Kubernetes and Helm
Experience with GO

Education & Experience

Bachelor's degree in a related area preferred but not required
5 to 10 years minimum experience working with related technology in an agile team environment

We are looking for highly motivated life long learners who want to continually educate themselves on the latest technologies.

We’ll value your skills and experience. We’re building a performance organization with heart and developing a pipeline of tomorrow’s leaders. Your work will be enhanced with training opportunities, a mentoring program and our Promote-from-within philosophy. We celebrate our diversity and leverage the power of many minds.

Apply Today

Sr. Financial Analyst - HR Division

Walnut Creek, California

AAA…we're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service. We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members. We're community minded, and celebrate the growth, development and successes of our diverse Team Members. Whether you’re just starting your journey or looking to grow your career, we’ll support you every step of the way.

Why Work for us:

Impact. Play a key role in innovating the future of auto repair while reinventing AAA and the value propositions we deliver to over 6 Million Members.
Development. Our team is designed to grow business and business leaders. We intend for you to demonstrate your capabilities and leadership skills and earn rapid advancement.
Recognition. We offer a competitive total compensation package including salary, performance bonus, benefits, and 401(k) company match and discretionary contributions.
Lifestyle. We do honorable work, and we practice our values: humility, integrity, teamwork, and service.

Our Senior Financial Analyst requires an energetic, creative and highly capable financial professional who can create and sustain financial expense models, engage with management as a strong business partner and a trusted financial advisor for the assigned business unit(s). This role may support the principal financial analyst on a day to day basis. Creates complex models that require subject matter expertise and the ability to understand company operations, objectives, strategies, in order to improve operations within the company and financial decisions. Provides financial and operational analysis to senior management and internal clients. Participates in preparing the components of operating budgets.

Essential Functions

Creates complex models that require subject matter expertise and the ability to understand company operations, objectives, strategies, in order to improve operations within the company and financial decisions.
Provides complex financial and operational analysis to senior management and internal clients. Uses information to develop reports in order to drive results and behaviors.
Participates in preparing the complex components of operating budgets (pricing assumptions, 3rd party agreements, issues involving legal entities, etc.). Must be able to point out and correct errors, faulty assumptions. Likely to develop changes to approach, as needed.
Provides solutions/ recommendations, strategies and actions to senior and executive management.
Participates in the resolution of issues and process improvement opportunities. Likely to create presentations for senior management.
Quickly assesses and interprets financial reports for senior management and alerts them to significant as well as subtle issues and trends. Develops solutions and alternatives.

Knowledge/Skills/Abilities

Consistently displays strong analytical skills that effectively interpret problems and provide compelling and persuasive solutions
Proficient in the use and development of financial models
Strong interpersonal and inter-departmental skills
Has solid knowledge of the industry (preferred)
Ability to identify key drivers of business results (preferred)
Bilingual communication skills (preferred)

Education & Experience / Licenses & Certification

Bachelor's degree in related area (Business Administration, Finance, Accounting, Economics, or equivalent experience and education) or an equivalent combination of education and experience
5-7 of experience in finance or related area (preferred)
Experience in insurance or with a financial institution (preferred)

#CORPORATE

Apply Today

Business Systems Analyst I

Phoenix, Arizona

Why Work For Us?

Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 4% of pay
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Summary

Our Business Systems Analyst will assist in formulating and defining systems scope and objectives through research and fact-finding combined with a basic understanding of business systems and industry requirements.

Essential Functions

Assist in the design, development and implementation of new mainframe/PC applications.
May be required to develop PC applications from existing tools and code reports or download information from assigned systems using a programming language.
Carry out test plans and preliminary analysis to determine sources of discrepancies between actual and expected results.
Gather information to define and document processing and reporting problems.

Knowledge/Skills/Abilities

Knowledge of business unit operations typically acquired through two years experience or formal training
Satisfactory oral and written communication skills for data collection and documentation
Ability to work as a member of a team
Basic knowledge of various tools such as spreadsheets, word processors or data base organizers including formulas and macros
Basic knowledge of business or systems analysis and languages or utilities necessary to perform work

Education & Experience / Licenses & Certification

High School or GED
0 – 2 years business systems analysis experience (preferred)
0 – 2 years Insurance industry experience (preferred)

Apply Today

Home Security Installer

JOB SUMMARY

This position is responsible for the installation, service, repair, maintenance, and upgrades of systems for AAA Smart Home new and existing customer base. These services are critical for the ongoing customer experience and satisfaction of the account base. This position is customer facing and responsible for consistently providing a memorable customer experience.

ESSENTIAL FUNCTIONS:

Perform diagnostic evaluation of system issues and perform troubleshooting and repairs on low voltage security and home automation systems including cameras, thermostats, locks and more.
Install or upgrade new low voltage security and home automation systems inclusive of cameras, thermostats, door locks and more.

Why work for us?

Job Stability - Career Advancement
Great Benefits - Medical/Dental/Vision
Retirement - 401k matching up to 3%
Work/Life Balance - PTO 3 Weeks + 9 paid holidays

KNOWLEDGE AND SKILLS:

• Install new Qolsys Smart Home systems to company standards
• Convert all legacy systems to the Qolsys Smart Home System
• Expert knowledge in the ADC (Alarm.Com) Application
• Service all legacy systems, including wireless and hardwired
• Assist peers with technical questions
• Communicate daily job condition as required, with office and customers
• Conclude every system installation with detailed customer orientation
• Answer questions, concerns regarding installation with customer
• Process all required and needed paperwork at the completion of every install
• Present and maintain a professional image for customers including assigned work area and company vehicle
• Make sure no system is left in an unarmed condition unless the customer requests

EDUCATION, KNOWLEDGE, SKILLS, COMPETENCIES, CERTIFICATIONS/LICENSES

High School Diploma or (GED) required.
2-5 years of experience in low volt industry or equivalent combination of education and experience desired.

WORKING ENVIRONMENT/ MINIMUM PHYSICAL REQUIREMENTS

This position includes primarily field work. Physical requirements include standing, sitting, bending, lifting, and climbing. Lifting will include up to 40 pounds. Extensive use of a personal computer or tablet is required. Use of hand and power tools is required on occasion.

#LYN

Apply Today

Insurance Agent

Clearfield, Utah

Why Work For Us?

Training – You’ll attend a thorough, comprehensive, training program
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Summary

Sales Agents serve our Members by selling them the Property & Casualty and Roadside Assistance insurance that meets the Member’s needs.

Essential Functions

Uses sales techniques and product knowledge to identify customer-specific needs to generate new sales to prospective and current Members. Effectively overcomes objections to close the sale.
Works to meet or exceed targets assigned by the Sales Agent’s manager.
Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.
Consistently provides a sales experience that enhances the Member’s affinity to the AAA brand and results in greater Member satisfaction and loyalty.
Proactively solicits new insurance sales by handling inbound calls, performing outbound calls, working marketing lists, and cross-selling/up-selling new and existing Members.

Knowledge/Skills/Abilities

Possesses sales skills effectively employed in the tracking, following up on and closing of assigned leads.
Knowledge of desktop systems including but not limited to Microsoft Office software applications.

Education & Experience/Licenses & Certification

High school diploma or GED required. Bachelor's degree in relevant field preferred.
1 to 3 years of sales experience required. Insurance industry and/or call center work experience preferred.
Ability to acquire the active and unrestricted state issued license(s) required to place property and casualty insurance within thirty (30) calendar days of hire. Active required license(s) in CA, NV and UT preferred.

#GAB

Apply Today

Associate Project Manager

Phoenix, Arizona

Why Work for us:

Impact. Play a key role in innovating the future of auto repair while reinventing AAA and the value propositions we deliver to over 6 Million Members.
Development. Our team is designed to grow business and business leaders. We intend for you to demonstrate your capabilities and leadership skills and earn rapid advancement.
Recognition. We offer a competitive total compensation package including salary, performance bonus, benefits, and 401(k) company match and discretionary contributions.
Lifestyle. We do honorable work, and we practice our values: humility, integrity, teamwork, and service.

The Associate Project Manager owns project execution within AAA. This Project Manager is focused on scope, time and cost of project delivery. This person plans, drives and monitors new project introduction efforts; on both internal & external member facing projects. This role develops detailed project plans and manages all processes throughout the project lifecycle including analysis, planning, resource allocation, progress tracking, monitoring change control process, implementation, testing, documentation, training, and on-time delivery.

AAA Associate Project Managers work across multiple disciplines and business lines, and must be able to understand their clients’ businesses and build credibility quickly. Typical project areas include: implementing new technology, process or system improvements; building new business lines, vendor selection, product development, and launch.

The individual in this role must be able to deftly apply skills and methodology to manage others, proactively mitigate risks, resolve issues, escalate when appropriate, and overall drive project to completion.

Responsibilities:

Deliver critical MWG projects with focused discipline and planning to defined project scope & objectives, on time, on budget to meet business goals
Plan, schedule, manage and coordinate all aspects of the project life cycle; analysis, plan, build, test, implement, and training
Anticipate bottlenecks, mitigate project risks and balance the business needs versus technical constraints
Effectively identify and resolve any issues throughout project life cycle
Promotes, utilizes, and contributes to knowledge transfer discussions before, during and after project completion
Provide consistent and comprehensive status updates; reporting schedule, cost, scope, work load, and project team performance
Cross-Functional Collaboration
Work with PMO managers and business partners to define business cases, benefits, options, and recommendations

Qualifications:

2 years of project management and related experience
High school or GED qualifications
Excellent organizational and project management skills
Manage expectations and track risks and benefits
Communicate with stakeholders about scheduling, staffing and technical requirements
Assist in the definition of project scope and goals
Ability to track and develop project budgets
Adjust schedules and targets on the project as needed
Identify and manage potential risks and liabilities of projects
Strong logical and analytical problem-solving skills; ability to recommend solutions
Proven ability to complete projects according to outlined scope, budget and timeline

Apply Today

Insurance Associate

Pinole, California

Why work for us?

Paid Training – Paid training. Extensive training program will help ensure a seamless transition into an Insurance Agent position.
Licensing Assistance – AAA will reimburse a portion of the costs of licensure.
Advancement Opportunities – Opportunity to advance to an Insurance Agent within the first 60 days.
No Overhead Costs – W-2 structure with dedication space in a AAA NCNU branch.
Compensation – Generous commission structure with the ability to earn commission on every policy.
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay.
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan.
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

Summary:

Insurance Associates serve our Members by selling Property & Casualty and Roadside Assistance insurance that meets the Member’s needs.

Essential Functions

Uses sales techniques and product knowledge to identify customer-specific needs to generate new sales, retain existing insured’s and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.
Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Associate’s manager.
Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.
Consistently provides all Members with a sales and service experience that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.
Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.
Responds to customer inquiries and requests relating to insurance products and membership.
Researches and resolves customer service issues. Often assists the insured in initiating the first notice of loss on claims.

Education & Experience/Licenses & Certification

High school diploma or GED required. Bachelor's degree in a relevant field preferred.
2 to 4 years of sales experience preferred.
Currently possesses, or has the ability to acquire unrestricted state issued license(s) required to place property and casualty insurance within twenty-one (21) calendar days of start date. Depending on start date, active property and casualty license(s) may be required.

#IA

Apply Today

COF Team Leader

Rancho Cordova, California

Why Work For Us?

Great Pay - with the opportunity for increases when performance skill blocks are achieved
Training – You’ll attend a thorough, comprehensive, training program
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Summary:

Essential Functions

Coordinates and directs work activities to provide services including vehicle repair/maintenance, emergency road service, and related activities in response to member, non-member, commercial customer, and vendor inquiries, requests, complaints, and issues.
Assigns people, tools, vehicles and other resources to tasks to ensure operating standards for volume, timeliness, cost and quality of service are met or exceeded.
Manages direct reports and/or temporary/seasonal employees to ensure work-produced meets or exceeds standards for productivity and quality.
Coaches employees on workflow or skill set, organizing classes for employee development or providing one-on-one training.

Knowledge/Skills/Abilities

Appropriate knowledge and ability to answer technical questions and provide training and guidance to staff
Interpersonal and communication skills (verbal and written) necessary to interact with members, employees and others in a professional and tactful manner
Ability to manage and document Automotive services, projects, and/or pilot projects
Ability to coach, mentor, evaluate and train
Knowledge of member services, products, guidelines, polices and procedures related to automotive services

Education & Experience / Licenses & Certification

High School diploma or equivalent certification.
3 – 5 years Industry experience in providing repair, maintenance, and/or emergency road services for passenger and/or commercial vehicles.
2 – 3 years supervisory, management or leadership experience. (preferred)

Work Environment/Physical Requirements

Apply Today

Manager, MSC Sales and Service

Phoenix, Arizona

Why Work For Us?

Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Summary

This position is responsible for managing the overall growth, development, profitability, and member satisfaction of one or more DSU teams

Essential Functions

Accountable for delivery of revenue and profitability through DSU team(s) P&L management.
Responsible for the sale of all AAA products (Membership, P&C Insurance and Travel).
Tracks and analyzes all sales metrics to optimize distribution strategy of all lead sources.
Forecasts staffing needs and maintains staffing pipeline through active recruiting.
Conducts performance evaluation, implements sales actions plans/coaching, and performance management activities for employees.
Ensures compliance with AAA policies, procedures, standards and regulations.
Provides feedback to assist in competitive positioning of AAA products and services (e.g., products, pricing, distribution approaches).

Knowledge/Skills/Abilities

Strong business acumen skills
Strong written and verbal communication skills.
Strong problem-solving, quantitative and analytical skills with a proven ability to make data-driven decisions
P&L accountability and/or progressively responsible revenue/expense accountability (preferred)
In-depth knowledge of Membership, Insurance, Travel, Retail or Financial Services organization(s) (Preferred)
Knowledge of AAA products and systems (Preferred)

Education & Experience / Licenses & Certification

Sales and/or service experience
Supervisory experience in travel, retail sales, insurance or service industry. Comparable experience in a management capacity may also be considered. (Preferred)
Property and Casualty License (Preferred)
Bachelor’s Degree Preferred
High School Diploma or GED
Valid Driver's License
Bi-lingual communication skills (Preferred)
Strong computer skills, including proficiency with MS Office applications (Word, Excel, PowerPoint, Outlook)

Work Environment/Physical Requirements

Entire work time is conducted in an office setting
Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.
Must be able to understand and follow complex instructions

Apply Today

Member Care Specialist - GIG Car Share

Clearfield, Utah

At AAA we come to work to dream, design and define how we will live and move into the future. We exist to harness these forces for the benefit of Members and future generations, humanizing disruptive change for the betterment of the communities we serve. We’re looking for bright, passionate, and collaborative people to join our tight-knit team as we innovate in the spirit of service.

Why Work For Us?

Impact. Lead the charge in mobility as a service movement and enable people’s lives to improve through the sharing economy. Leverage the best of an established 115 year-old not for profit combined with start-up speed and agility to create real and meaningful impact.
Recognition. We offer a competitive total compensation package including base salary, annual performance bonuses, benefits, and 401(k) Company match with additional discretionary contribution potential.
Lifestyle. We do honorable work, and we practice our values: humility, integrity, teamwork, and service. You’ll have the security of a larger organization but you’ll move at startup speed.

Summary

The Member Care Specialist is responsible for supporting and resolving all issues and concerns to our AAA Mobility Members with exemplary customer service and professionalism. The key responsibilities are responding to Member questions and inquiries via phone, email, and other communication methods to maintains a high level of member satisfaction levels, research and resolve complex and sensitive Member issues in order to ensure timely complaint resolution, and to provides reporting and other data as needed by supervisor and department.

Essential Functions

Deliver extraordinary customer service to Members using sound business judgment, by accurately answering questions, applying and interpreting department policy and effectively utilizing department references and resources
Resolve, where possible, Roadside Assistance complaints with Members
Handle escalated incidents and notify appropriate management as necessary
Identify and recommend procedures to improve department efficiency
Provide individual guidance to new associates; act in the capacity of a subject matter expert and serve as a resource to other telephone associates.
May substitute for team leader as needed

Knowledge/Skills/Abilities

Customer Service - Front-line customer contact with sales. Involves effective listening, attentiveness, patience, persuasive speaking and communication skills. (Intermediate)
Project Management - Develop project schedules, defines project objectives, sets goals and determines measures to track progress. (Entry)
Reporting - Ability to see, understand and act upon data with the goal to enable end-users to see data so that they can analyze it and make it understandable through analysis. Reporting deals with data, while analysis is what turns the data into information. (Intermediate)
Problem-solving - Identifies problems, lists the possible solutions, evaluates options, and selects options to find solutions to problems. Designs solutions. (Intermediate)
Data Entry - Proficient typing skills. Computer skills and a knowledge of relevant software packages. Basic literacy and numeracy skills. (Intermediate)
Computer Skills - Proficiency with MS Office applications (Word, Excel, PowerPoint, Outlook). (Intermediate)

Education & Experience/Licenses & Certification

High School Diploma or GED (Required)
3-years in a Member service related field (Required)
Bilingual Communication Skills (Preferred)
Experience reading maps and navigating directions (Preferred)
Proven ability to develop rapport via phone interactions (Preferred)

#GIG

Apply Today

Insurance Sales Associate

Redding, California

Why work for us?

Paid Training – Paid training. Extensive training program will help ensure a seamless transition into an Insurance Agent position.
Licensing Assistance – AAA will reimburse a portion of the costs of licensure.
Advancement Opportunities – Opportunity to advance to an Insurance Agent within the first 60 days.
No Overhead Costs – W-2 structure with dedication space in a AAA NCNU branch.
Compensation – Generous commission structure with the ability to earn commission on every policy.
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay.
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan.
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

Summary:

Insurance Associates serve our Members by selling Property & Casualty and Roadside Assistance insurance that meets the Member’s needs.

Essential Functions

Uses sales techniques and product knowledge to identify customer-specific needs to generate new sales, retain existing insured’s and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.
Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Associate’s manager.
Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.
Consistently provides all Members with a sales and service experience that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.
Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.
Responds to customer inquiries and requests relating to insurance products and membership.
Researches and resolves customer service issues. Often assists the insured in initiating the first notice of loss on claims.

Education & Experience/Licenses & Certification

High school diploma or GED required. Bachelor's degree in a relevant field preferred.
2 to 4 years of sales experience preferred.
Currently possesses, or has the ability to acquire unrestricted state issued license(s) required to place property and casualty insurance within twenty-one (21) calendar days of start date. Depending on start date, active property and casualty license(s) may be required.

#IA

Apply Today

Warehouse Specialist

Scottsdale, Arizona

ESSENTIAL FUNCTIONS:

This position supports Install and Service techs and Advisors/PMs with on time ordering and fulfillment for Job parts request. Supports office ordering and invoicing as needed or requested. Helps maintain warehouse stocking levels, inventory management and general upkeep. Vendor and customer support. Supports staff when warehouse manager is not available

RESPONSIBILITIES/JOB DUTIES:

Reviews Purchasing email inbox for parts request for Service tickets and Install Jobs, with review of Job queue for Install and SAFE orders to best determine method of fulfillment; utilizing warehouse stock or creating and submitting purchase orders for items not in stock or not regularly stocked in the warehouse

Pulls items from stock and stages in proper staging area dependent on request/Job schedule, Reviewing job pallets or parts request for items needing to be ordered; working with Advisors, Area Foremen, Coordination staff and researching where to best purchase items from for price and quickest availability

Stock and Expense part ordering; checking stock levels of parts needing to be ordered, verifying validity of Min/Max stocking levels, creating and submitting purchase orders, tracking status of fulfillment from vendors. Will Call invoicing and ordering as needed or requested by accounting

Performing cycle counts and inventory audits to maintain accuracy of on hand stock and proper stocking levels; reviewing parts to ensure they can be used before their warranty period has passed

Processing returns for items from stock that have or are getting ready to expire, items ordered for jobs that were not used, not needed, miss-ordered, damaged or not in proper working condition; working with vendors and techs to ensure proper returns are processed and RMA’s obtained

Maintain 5S procedures and upkeep of warehouse; sweeping, general cleaning and assisting with stock location and put away of stock and material ordered for jobs/service tickets

Supporting other areas/positions in warehouse as needed; receiving, driving, service, etc.

Why Work For Us

Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

KNOWLEDGE AND SKILLS:

• 2 -3 years’ experience warehousing and logistics (or equivalent with inventory management)

EDUCATION, KNOWLEDGE, SKILLS, COMPETENCIES, CERTIFICATIONS/LICENSES:

• High School diploma or GED (required)

• Basic computer knowledge and understanding (required)

• Will need to pass a forklift certification class and on hand testing

• MS office & GSuite (desired)

• Exceptional customer service skills (required)

WORKING ENVIRONMENT/ MINIMUM PHYSICAL REQUIREMENTS

Physical requirements; standing, sitting, bending and lifting, need to be able to lift and carry 25 pounds (up to 50 pounds), Long periods looking at a computer screen.

Apply Today

Welder as Gate Technician

Job Summary

This position exists to provide maintenance services to our clients that have a gate maintenance contract through scheduled preventative maintenance, emergency services and other client needs

Essential Functions:

Conduct preventative maintenance on gates for clients with contracted services
Provide emergency gate repair for clients with contracted services
Provide similar assistance with access, camera and s conduct preventative maintenance on gates for clients with contracted services.
Provide trouble shooting and repair for damaged or malfunctioning gates for clients with contracted services
Provide similar assistance with access, camera and similar systems
Document service and installation actions by completing forms, reports, logs and records

Why work for us?

Training - Career Advancement!
Great Benefits - Medical/Dental/Vision
Retirement - 401k matching up to 3%
Work/Life Balance - PTO 3 Weeks + 9 paid holidays

Education, Skills, Competencies, Certifications, Licenses:

One year experience in gate operator repair and installation or welding experience
Use of basic hand tools and manual labor
Strong attention to detail
Mechanically-inclined; Safety oriented
Clean driving record and ability to pass background check/Drug test
High School diploma or GED equivalent (required)

#LYN

Apply Today

Insurance Associate

Bozeman, Montana

Why work for us?

Paid Training – Paid training. Extensive training program will help ensure a seamless transition into an Insurance Agent position.
Licensing Assistance – AAA will reimburse a portion of the costs of licensure.
Advancement Opportunities – Opportunity to advance to an Insurance Agent within the first 60 days.
No Overhead Costs – W-2 structure with dedication space in a AAA NCNU branch.
Compensation – Generous commission structure with the ability to earn commission on every policy.
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay.
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan.
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

Summary:

Insurance Associates serve our Members by selling Property & Casualty and Roadside Assistance insurance that meets the Member’s needs.

Essential Functions

Uses sales techniques and product knowledge to identify customer-specific needs to generate new sales, retain existing insured’s and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.
Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Associate’s manager.
Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.
Consistently provides all Members with a sales and service experience that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.
Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.
Responds to customer inquiries and requests relating to insurance products and membership.
Researches and resolves customer service issues. Often assists the insured in initiating the first notice of loss on claims.

Education & Experience/Licenses & Certification

High school diploma or GED required. Bachelor's degree in a relevant field preferred.
2 to 4 years of sales experience preferred.
Currently possesses, or has the ability to acquire unrestricted state issued license(s) required to place property and casualty insurance within twenty-one (21) calendar days of start date. Depending on start date, active property and casualty license(s) may be required.

#IA

Apply Today

Inside Sales Representative - Work from Home (Prescott)

Prescott, Arizona

Work from Home - (Prescott)

AAA acquired SAFE Security, the 11th largest smart home security company in the United States, in November 2018 with the vision to become the most trusted smart home security provider in America. With your help, we aspire to provide the same peace of mind at home as we have provided on the roads for the last 100 years.

We’re looking for a results-driven Sales Representative to actively seek out and engage customer prospects. You will be part of a team that has a MUST WIN attitude matched by an unparalleled support staff. We’re looking for hardworking, self-motivated, individuals with a professional presence. You will be working with a company and a team that is second to none and we are looking for the same!

This is a quota-carrying role, primarily responsible for driving new revenue.

Why work for us?

Compensation - salary plus uncapped commission
Benefits – Medical, Dental, Vision, and more!
401k Matching – $1 for $1 company match up to 3% of pay
Paid Time Off – Accrual of 3 weeks PTO and nine holidays annually
Career Growth – Move up your career, internal candidates receive top priority
While this is a fully remote position, each team adheres to a specific location strategy, which allows them to work more effectively together. Therefore, the candidate should reside in or near Prescott.

Summary:

The Inside Sales Representative is responsible for inbound and outbound B2C leads, advancing the sales process, closing new and upgrade business and achieving opportunity-based sales quotas. The Inside Sales Representative will conduct research to best qualify leads and reach business targets through telephone and email.

Job Duties:

Utilize a consistent contact attempt process via phone and e-mail to nurture, qualify and sell prospects generated by marketing campaigns and ‘cold-calling’ in a production focused environment
Prospect, educate and qualify leads to create sales-ready opportunities
Effectively communicate A3SH’s solutions and value propositions to prospects who may yet be unfamiliar with them leading to demand for A3SH’s ’s solutions
Manage your pipeline with precision, and consistently develop strategies to grow your business
Follow the established sales process and consistently using Salesforce.com to document prospect interactions – ensuring efficient lead management
Consistently monitor market trends and educate yourself on industry best practices to offer valuable perspective to your clients

Requirements:

Ability to qualify opportunities involving multiple key decision makers
Ability to build and maintain lasting relationships with customers
Exceptional verbal communication and presentation skills
Genuine passion for the sales discipline and for helping clients succeed
Ability and desire to thrive in a fast moving, ever-evolving environment
Ability to perform basic calculations and mathematical figures
Bilingual- Spanish preferred

Educations & Experience/Licenses & Certifications:

BA a plus but not required
Minimum of two years' direct work experience in inside or outside sales capacity
Demonstrated success in qualifying opportunities involving multiple decision makers
Demonstrated ability to convert prospects and close deals and achieve sales quotas
Experience with customer relationship management software
Overtime as required; Saturday hours on a rotation basis is required

#SAFE

Apply Today

Smart Home Sales Associate

Clearfield, Utah

We're looking for a results-driven Sales Representative!

You will be part of a team that has a MUST WIN attitude matched by an unparalleled support staff. We’re looking for hardworking, self-motivated, individuals with a professional presence. You will be working with a company and a team that is second to none and we are looking for the same!

Why Work For Us?

Paid Training – You’ll attend a thorough, comprehensive, training program
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Essential Functions

Uses sales techniques and product knowledge to qualify, identify customer-specific needs to generate new sales to prospective customers. Effectively overcomes objections to close the sale.
Works to meet or exceed targets assigned by the manager.
Utilize a consistent contact attempt process to nurture, generated leads from marketing campaigns.
Consistently monitor market trends and educate yourself on industry best practices to offer valuable prospective to your clients.

Knowledge/Skills/Abilities

Genuine passion in sales and for helping your clients succeed.
Ability to convert prospects and close deal to achieve sales quotas.
Knowledge of desktop systems including but not limited to Microsoft Office software applications and customer management software.
Ability to thrive in a fast moving, ever changing environment.
Exceptional verbal communication skills.

Education & Experience/Licenses & Certification

High school diploma or GED required.
1 to 3 years of sales experience preferred.

#MOR

Apply Today

Smart Home Sales Agent

Clearfield, Utah

We're looking for a results-driven Sales Representative!

Why Work For Us?

Paid Training – You’ll attend a thorough, comprehensive, training program
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Essential Functions

Uses sales techniques and product knowledge to qualify, identify customer-specific needs to generate new sales to prospective customers. Effectively overcomes objections to close the sale.
Works to meet or exceed targets assigned by the manager.
Utilize a consistent contact attempt process to nurture, generated leads from marketing campaigns.
Consistently monitor market trends and educate yourself on industry best practices to offer valuable prospective to your clients.

Knowledge/Skills/Abilities

Genuine passion in sales and for helping your clients succeed.
Ability to convert prospects and close deal to achieve sales quotas.
Knowledge of desktop systems including but not limited to Microsoft Office software applications and customer management software.
Ability to thrive in a fast moving, ever changing environment.
Exceptional verbal communication skills.

Education & Experience/Licenses & Certification

High school diploma or GED required.
1 to 3 years of sales experience preferred.

#IA

Apply Today

Member Experience Associate

Helena, Montana

Why Work For Us?

Great Pay – Paid training and competitive hourly base + incentives.
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay.
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan.
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

Summary:

Essential Functions

Performs routine sales, service and operational functions for AAA Members including; DMV, cashiering, auto travel, notary and insurance sales support, with expectations for maintaining required standards, policies and procedures.
Understands and actively promotes products and services to achieve individual goals in support of meeting organization goals and objectives.
Overcomes obstacles that create barriers to Team Member or branch efforts and identifies process improvement opportunities and proposes solutions.
Acts as an agent for change while promoting AAA’s guiding principles and core values.

Knowledge/Skills/Abilities

Demonstrates sales and service skills. Able to effectively interact, face-to-face, with new, prospective and existing Members.
Accuracy and comfort handling money, making change, balancing cash drawer.
Good computer skills, proficient in both reading and basic arithmetic.
Good written and verbal communication skills in person and over the phone.
Ability to multitask in response to requests, requirements and Member/Team Member expectations. Ability to accept feedback and correct course as necessary.

Education & Experience / Licenses & Certification

High school diploma or GED required.
Two years sales or customer service experience.
Experience working with sales and service standards and goals.
Current & valid Driver's License with clean history may be required.
Bonding and fingerprinting may be required.
P&C Licensing may be required.

Work Environment/Physical Requirements

Works in a variety of office environments where standing, walking or sitting at a desk, table or computer workstation may be required for extended periods of time.
May travel by car, plane or other form of transportation to attend business meetings or conferences.
May be required to work in one or more locations in a defined service area. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

#MEA

Apply Today

Inside Sales Representative

Tempe, Arizona

AAA acquired SAFE Security, the 11th largest smart home security company in the United States, in November 2018 with the vision to become the most trusted smart home security provider in America. With your help, we aspire to provide the same peace of mind at home as we have provided on the roads for the last 100 years.

We’re looking for a results-driven Sales Representative to actively seek out and engage customer prospects. You will be part of a team that has a MUST WIN attitude matched by an unparalleled support staff. We’re looking for hardworking, self-motivated, individuals with a professional presence. You will be working with a company and a team that is second to none and we are looking for the same!

This is a quota-carrying role, primarily responsible for driving new revenue.

Why work for us?

Compensation - salary plus uncapped commission
Benefits – Medical, Dental, Vision, and more!
401k Matching – $1 for $1 company match up to 3% of pay
Paid Time Off – Accrual of 3 weeks PTO and nine holidays annually
Career Growth – Move up your career, internal candidates receive top priority
Opportunity to work from home

Summary:

The Inside Sales Representative is responsible for inbound and outbound B2C leads, advancing the sales process, closing new and upgrade business and achieving opportunity-based sales quotas. The Inside Sales Representative will conduct research to best qualify leads and reach business targets through telephone and email.

Job Duties:

Utilize a consistent contact attempt process via phone and e-mail to nurture, qualify and sell prospects generated by marketing campaigns and ‘cold-calling’ in a production focused environment
Prospect, educate and qualify leads to create sales-ready opportunities
Effectively communicate A3SH’s solutions and value propositions to prospects who may yet be unfamiliar with them leading to demand for A3SH’s ’s solutions
Manage your pipeline with precision, and consistently develop strategies to grow your business
Follow the established sales process and consistently using Salesforce.com to document prospect interactions – ensuring efficient lead management
Consistently monitor market trends and educate yourself on industry best practices to offer valuable perspective to your clients

Requirements:

Ability to qualify opportunities involving multiple key decision makers
Ability to build and maintain lasting relationships with customers
Exceptional verbal communication and presentation skills
Genuine passion for the sales discipline and for helping clients succeed
Ability and desire to thrive in a fast moving, ever-evolving environment
Ability to perform basic calculations and mathematical figures
Bilingual- Spanish preferred

Educations & Experience/Licenses & Certifications:

BA a plus but not required
Minimum of two years' direct work experience in inside or outside sales capacity
Demonstrated success in qualifying opportunities involving multiple decision makers
Demonstrated ability to convert prospects, close deals and achieve sales quotas
Experience with customer relationship management software
Overtime as required; Saturday hours on a rotation basis is required

#SAFE

Apply Today

Call Receiver - Work From Home - MUST LIVE IN UTAH

Clearfield, Utah

Customer Service Representative

Tempe, Arizona

AAA recently acquired SAFE Security, the 11th largest smart home security company in the United States, with the vision to become the most trusted brand in this industry. With your help, we aspire to provide the same peace of mind at home as we have provided on the roads for the last 100 years.

AAA Smart Home Customer Experience Team is growing and has an immediate need for passionate, energetic, customer-focused team members with a positive attitude to join our customer support environment. If you are passionate about helping others, have a strong sense of empathy, enjoy a fast paced environment, have the gift of listening and problem solving, then we want you to consider joining our amazing team!

WHY WORK FOR US?

Great Pay - $16.00/hour
Career Growth - We offer a leadership development program where you can be promoted as early as 6 months with a pay increase
Training – You’ll attend a thorough, comprehensive 2 week training program
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching
Paid Time Off – Ten hours per month, nine holidays annually
Collaborative Environment – AAA Smart Home will value your contribution to providing exceptional service to our members

Job Description

Essential Functions:

Operate automatic call distribution (ACD) telephone set and PC Windows-based applications, to accurately receive record and respond to Members’ requests
Properly answer and accurately process incoming telephone calls regarding service and other related areas, while demonstrating a pleasant and professional telephone manner. Take action, as necessary, to appropriately respond to a Member's needs and concerns
Listen and probe for additional information as necessary. Make sound decisions concerning the prioritization of service (e.g., safety concern, extreme hardship to Member)
Identify situations that require special handling and coordinate with appropriate unit as necessary.
Accurately enter information, comments and complaints regarding Members’ needs, including any special service considerations, in the system application. Forward complaint information to appropriate support for follow-up
Process credit card and member billing transaction via available applications
Suggest cross-selling opportunities that will enhance Member's experience; promote related programs as required by the Member’s individual situation

Knowledge/Skills/Abilities

Clear verbal and written communications.
Basic mathematical, typing (35 wpm minimum), computer (basic usage and functions) and data entry skills
General awareness of AAA products, and services
Passion for customer service
Ability to navigate through navigation system (Google Maps)
Ability to respond to customer inquiries and interact with others at a level normally acquired through the completion of a high school diploma or equivalent and two (2) years of customer service experience (preferred)
Effective analytical, written and oral communication skills to enable accurate completion of assignments, proper handling of problem situations and constructive interaction with others
Ability to work overtime and/or holidays as necessitated by business and/or weather conditions.
Ability to identify customer needs and recommend solutions
Able to work weekends

Education & Experience / Licenses & Certification

High School diploma or equivalent required, college education credits preferred
6 months – 2 years prior customer service experience, retail or banking is preferred
Bi-Lingual Spanish preferred

#OLG

Apply Today

Insurance Associate

Stockton, California

Why work for us?

Paid Training – Paid training. Extensive training program will help ensure a seamless transition into an Insurance Agent position.
Licensing Assistance – AAA will reimburse a portion of the costs of licensure.
Advancement Opportunities – Opportunity to advance to an Insurance Agent within the first 60 days.
No Overhead Costs – W-2 structure with dedication space in a AAA NCNU branch.
Compensation – Generous commission structure with the ability to earn commission on every policy.
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay.
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan.
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

Summary:

Insurance Associates serve our Members by selling Property & Casualty and Roadside Assistance insurance that meets the Member’s needs.

Essential Functions

Uses sales techniques and product knowledge to identify customer-specific needs to generate new sales, retain existing insured’s and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.
Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Associate’s manager.
Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.
Consistently provides all Members with a sales and service experience that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.
Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.
Responds to customer inquiries and requests relating to insurance products and membership.
Researches and resolves customer service issues. Often assists the insured in initiating the first notice of loss on claims.

Education & Experience/Licenses & Certification

High school diploma or GED required. Bachelor's degree in a relevant field preferred.
2 to 4 years of sales experience preferred.
Currently possesses, or has the ability to acquire unrestricted state issued license(s) required to place property and casualty insurance within twenty-one (21) calendar days of start date. Depending on start date, active property and casualty license(s) may be required.

#IA

Apply Today

Insurance Associate

Missoula, Montana

Why work for us?

Paid Training – Paid training. Extensive training program will help ensure a seamless transition into an Insurance Agent position.
Licensing Assistance – AAA will reimburse a portion of the costs of licensure.
Advancement Opportunities – Opportunity to advance to an Insurance Agent within the first 60 days.
No Overhead Costs – W-2 structure with dedication space in a AAA NCNU branch.
Compensation – Generous commission structure with the ability to earn commission on every policy.
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay.
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan.
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

Summary:

Insurance Associates serve our Members by selling Property & Casualty and Roadside Assistance insurance that meets the Member’s needs.

Essential Functions

Uses sales techniques and product knowledge to identify customer-specific needs to generate new sales, retain existing insured’s and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.
Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Associate’s manager.
Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.
Consistently provides all Members with a sales and service experience that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.
Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.
Responds to customer inquiries and requests relating to insurance products and membership.
Researches and resolves customer service issues. Often assists the insured in initiating the first notice of loss on claims.

Education & Experience/Licenses & Certification

High school diploma or GED required. Bachelor's degree in a relevant field preferred.
2 to 4 years of sales experience preferred.
Currently possesses, or has the ability to acquire unrestricted state issued license(s) required to place property and casualty insurance within twenty-one (21) calendar days of start date. Depending on start date, active property and casualty license(s) may be required.

#MOR

Apply Today

Home Security Installer Technician

Truckee, California

RESPONSIBILITIES/JOB DUTIES :

Perform diagnostic evaluation of system issues and perform troubleshooting and repairs on low voltage security and home automation systems including cameras, thermostats, locks and more.
Install or upgrade new low voltage security and home automation systems inclusive of cameras, thermostats, door locks and more.

Why work for us?

Training - Career Advancement!
Great Benefits - Medical/Dental/Vision
Retirement - 401k matching up to 3%
Work/Life Balance - PTO 3 Weeks + 9 paid holidays

KNOWLEDGE AND SKILLS:

Two or more years in a customer service industry role
Excellent customer service, communications and conflict resolution skills
Strong written and verbal communication skills
Sales experience (desired) HVAC/AC experience (desired)

EDUCATION, KNOWLEDGE, SKILLS, COMPETENCIES, CERTIFICATIONS/LICENSES

Must qualify for applicable licenses/certificates - State Alarm Card
The ability to use hand tools, laptop, and tablet (required)
Clean Driving Record and ability to take and pass drug screen

WORKING ENVIRONMENT/ MINIMUM PHYSICAL REQUIREMENTS

This position includes primarily field work. Physical requirements include standing, sitting, bending, lifting, and climbing ladders. Lifting will include up to 40 pounds. Extensive use of a personal computer or tablet is required. Use of hand and power tools is required on occasion.

#LYN

Apply Today

Home Security Installer Technician

Reno, Nevada

RESPONSIBILITIES/JOB DUTIES :

Perform diagnostic evaluation of system issues and perform troubleshooting and repairs on low voltage security and home automation systems including cameras, thermostats, locks and more.
Install or upgrade new low voltage security and home automation systems inclusive of cameras, thermostats, door locks and more.

Why work for us?

Job Stability - Career Advancement!
Great Benefits - Medical/Dental/Vision
Retirement - 401k matching up to 3%
Work/Life Balance - PTO 3 Weeks + 9 paid holidays

KNOWLEDGE AND SKILLS:

Two or more years in a customer service industry role
Excellent customer service, communications and conflict resolution skills
Strong written and verbal communication skills
HVAC/AC experience (desired)

EDUCATION, KNOWLEDGE, SKILLS, COMPETENCIES, CERTIFICATIONS/LICENSES

Must qualify for applicable licenses/certificates - State Alarm Card
The ability to use hand tools, laptop, and tablet (required)
Clean Driving Record and ability to take and pass drug screen

WORKING ENVIRONMENT/ MINIMUM PHYSICAL REQUIREMENTS

#LYN

Apply Today

Installation and Service Coordinator

Tempe, Arizona

SUMMARY:

This position is responsible for providing scheduling for service, repair, maintenance, and inspections for the existing customer base. These services are critical for the ongoing customer service experience and satisfaction of the account base. The department has primary responsibility for customer retention through the responsiveness and provision of repair, Inspection, support, and maintenance operations and service. This is the entry level skill set position.

RESPONSIBILITIES/JOB DUTIES:

Handle incoming and outgoing phone calls to address customer requests and schedule service calls
Handle e-mail and queue requests to schedule service calls
Support the other internal customers (installation, sales, and monitoring) with handling and resolution of customer issues
Order equipment required for service calls
Build relationships with customers to ensure satisfaction and retention
Work with internal tech support (Virtual Assistance) to provide more advanced training and programming

Why work for us?

Training - Career Advancement!
Great Benefits - Medical/Dental/Vision
Retirement - 401k matching up to 3%
Work/Life Balance - PTO 3 Weeks + 9 paid holidays

KNOWLEDGE AND SKILLS:

Two or more years experience in a scheduling and/or technical call center
Strong customer service acumen and conflict resolution skills
Knowledge of security system operation is a plus
Ability to focus and multi-task in a fast paced environment

EDUCATION, KNOWLEDGE, SKILLS, COMPETENCIES, CERTIFICATIONS/LICENSES:

Must qualify for state alarm agent license (required)
Technical orientation and computer literacy (required)
Moderate to advanced typing ability (desired)

#LYN

Apply Today

Home Security Installer

Oakland, California

JOB SUMMARY

Why work for us?

Training - Career Advancement!
Great Benefits - Medical/Dental/Vision
Retirement - 401k matching up to 3%
Work/Life Balance - PTO 3 Weeks + 9 paid holidays

ESSENTIAL FUNCTIONS

Perform diagnostic evaluation of system issues and perform troubleshooting and repairs on low voltage security and home automation systems including cameras, thermostats, locks and more.
Install or upgrade new low voltage security and home automation systems inclusive of cameras, thermostats, door locks and more.

KNOWLEDGE AND SKILLS

EDUCATION, KNOWLEDGE, SKILLS, COMPETENCIES, CERTIFICATIONS/LICENSES

High School Diploma or (GED) required.
2-5 years of experience in low volt industry or equivalent combination of education and experience desired.

WORKING ENVIRONMENT/ MINIMUM PHYSICAL REQUIREMENTS

#LYN

Apply Today

Fire Alarm Technician

Truckee, California

RESPONSIBILITIES/JOB DUTIES :

Perform diagnostic evaluation of system issues and perform troubleshooting and repairs on low voltage security and home automation systems including cameras, thermostats, locks and more.
Install or upgrade new low voltage security and home automation systems inclusive of cameras, thermostats, door locks and more.

Why work for us?

Training - Career Advancement!
Great Benefits - Medical/Dental/Vision
Retirement - 401k matching up to 3%
Work/Life Balance - PTO 3 Weeks + 9 paid holidays

KNOWLEDGE AND SKILLS:

Two or more years in a customer service industry role
Excellent customer service, communications and conflict resolution skills
Strong written and verbal communication skills
Sales experience (desired) HVAC/AC experience (desired)

EDUCATION, KNOWLEDGE, SKILLS, COMPETENCIES, CERTIFICATIONS/LICENSES

Must qualify for applicable licenses/certificates - State Alarm Card
The ability to use hand tools, laptop, and tablet (required)
Clean Driving Record and ability to take and pass drug screen

WORKING ENVIRONMENT/ MINIMUM PHYSICAL REQUIREMENTS

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Dispatcher, Work From Home - Arizona (MUST LIVE IN ARIZONA)