Careers

Join our team of change makers

We’re looking for bright, passionate, and collaborative people to join
our tight-knit team as we innovate in the spirit of service. If this
sounds like you, let’s talk.

Insurance Agent

Walnut Creek, California

We're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service. We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members. We're community minded, and celebrate the growth, development and successes of our diverse Team Members.

Whether you’re just starting your journey or looking to grow your career, we’ll support you every step of the way.

AAA is known for providing exceptional products, service and experiences to our members. Our Insurance Agents are key members of AAA NCNU, providing exceptional, knowledgeable insurance service.  Whether you are an experienced sales professional, or an experienced insurance Agent, AAA NCNU will invest in your success by providing you with unparalleled training and support.

Why work for us?

  • Licensing Assistance – If unlicensed, AAA NCNU will reimburse the costs of licensure

  • Training – You’ll attend a thorough, comprehensive, three week training program in our Walnut Creek headquarters

  • No Overhead Costs – W-2 structure with dedicated space in a AAA NCNU branch

  • Compensation – Non recoverable draw hourly compensation or lucrative, uncapped bonus plan with first year production incentives

  • Benefits – Access to Medical, Dental, Vision, wellness program and more!

  • 401k Matching – $1 for $1 company match up to 6% of pay

  • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan

  • Paid Time Off – Accrual of 17 PTO days per year, nine holidays annually and 24 hours per year earmarked for volunteer activities

  • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Insurance Agent Responsibilities

  • Uses sales techniques and product knowledge to identify customer-specific needs to generate new sales, retain existing insured’s and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.

  • Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Associate’s manager.

  • Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.

  • Consistently provides all Members with a sales and service experience that enhances t he member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.

  • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.

  • Responds to customer inquiries and requests relating to insurance products and membership.

  • Researches and resolves customer service issues. Often assists the insured in initiating the first notice of loss on claims.

Education & Experience/Licenses & Certification

  • High school diploma or GED required. Bachelor's degree in relevant field preferred.

  • 2 to 4 years of sales experience required. Insurance industry work experience preferred.

  • Currently possesses, or has the ability to acquire the active and unrestricted state issued license(s) required to place property and casualty insurance and Life Insurance. Active required license(s) preferred.

**Please note that you will be asked to complete a candidate assessment following your application, via email. Your application will not be considered until the assessment has been completed.**

We’ll value your skills and experience. We’re building a performance organization with heart and developing a pipeline of tomorrow’s leaders. Your work will be enhanced with training opportunities, a mentoring program and our Promote-from-within philosophy. We celebrate our diversity and leverage the power of many minds.

#IASales

Apply Today

Life Insurance Agent

Chico, California

We're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service. We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members. We're community minded, and celebrate the growth, development and successes of our diverse Team Members.

Essential Functions 

  • Maximizes life insurance market penetration with current members and property/casualty insureds and stays vigilant for new sales opportunities. Maintains high quality production and persistency standards to assure profitable growth.  Identifies and develops sales opportunities within the community. Follows company approved sales process in the completion of required financial, activity and sales reporting.
  • Provides life sales support and training on lead development and identification for the frontline employees, Insurance Sales Agents (P/C) and other staff who come in contact with members/ insureds.  Establishes and maintains strong working relationships with front line employees, Sales Agents and the branch management team. Notifies Agents in a timely manner of result with referred lead. Provides leads from life insureds and other calls to Sales Agents for other products/services, i.e., membership, auto/homeowners and travel insurance.

  • Stays well-informed of changes and developments in policy and/or external practices. Attends meetings to obtain information, provide input, keep lines of communication open, stay updated and offer sales ideas when appropriate.  Keeps current in industry; maintains continuing education for licensure.

  • Develops annual business plan with input and involvement from the Life Sales Manager to meet goals and determine responsibilities, including new business life sales, quality standards, as well as building outstanding customer relationships. Reviews plan objectives and reassesses strategies to align performance relative to annual sales goals.

  • Ensures compliance with NCNU and AAA Life and regulations, as well as external regulations

Knowledge/Skills/Abilities 

  • Strong interpersonal, presentation and communication skills needed to interact with staff, members and insureds effectively

  • Ability to cultivate relationships with peers and staff; educates staff to make referrals to Life Insurance

Agents

  • Computer skills in basic software applications, and navigating business applications specific to life insurance

  • Demonstrated skills in selling life insurance and annuities; Skills to develop, track and effectively follow up on leads (preferred)

  • Strong knowledge in sales techniques, life product line illustrations, features and benefits (preferred)

  • Demonstrated skills in prospecting and lead generation abilities (preferred)

  • Bilingual communication skills (preferred)

Education & Experience / Licenses & Certification 

  • High School Diploma or GED

  • Valid Automobile Operator's License

  • Active State Resident Life Insurance License

  • Bachelor's degree in related area or an equivalent combination of education and experience

  • (preferred)

  • 1+ years experience in Life Insurance and/or Annuity Sales (preferred)

  • CLU, ChFC and/or LUTCF Designations (preferred)

Work Environment/Physical Requirements

Works in an office environment sitting at a desk, table or computer workstation for extended periods of time.  May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

Competency

Results Orientation (Intermediate) Customer Centricity (Intermediate) Drive and Initiative(Intermediate) Interpersonal Savvy (Proficient) Negotiating (Learning)

We’ll value your skills and experience. We’re building a performance organization with heart and developing a pipeline of tomorrow’s leaders. Your work will be enhanced with training opportunities, a mentoring program and our Promote-from-within philosophy. We celebrate our diversity and leverage the power of many minds.   

#Life Sales

Apply Today

ERS Automotive Field Representative I

Santa Rosa, California

ERS AUTOMOTIVE FIELD REPRESENTATIVE

A career with AAA Northern California, Nevada and Utah is unique, just like you. We’re a mission-driven Member services organization. We have a saying here at AAA that we aspire to be America’s most trusted organization absolutely famous for doing the right thing. With more than four million Members, our purpose is to bring peace of mind to Members so that they can enjoy life more.

We work hard to create an environment where you can thrive and where you use your skills and talents to help us deliver legendary Member service. You’ll help have a positive impact on the diverse communities we serve, too.

Our Emergency Roadside Service (ERS) Automotive Field Representative (AFR) is responsible for oversight and management of contract service providers within their assigned territory of the Emergency Road Service organization. Will serve as trusted advisor to Service Providers, with the ability to influence the behavior of those provides who are contracted, or wish to be contracted, with AAA. Provide guidance, support, and dispute resolution management and deliver business advice to contracted facilities of diverse scope and complexity. Using business knowledge, industry expertise and consulting expertise you will assist providers in delivering an outstanding Member Experience and improving performance in imaginative ways. Works and collaborates with others on the ERS team and related departments in either a lead or support role as business needs demand.

Essential Functions

  • Responsible for quality assurance of contractor provided services, as well as compliance with contractual obligations, standards and regulatory requirements, including required training for drivers and battery technicians.  Ensures operational standards at or above Club or AAA National Standards.
  • Responsible for resolution of escalated member complaints, compliments and other incidents.
  • Develop and implement communication plans for the assigned region and contract providers.
  • Serve as trusted advisor and consultant to influence the behavior of those who do not work for you by demonstrating credibility, confidence, and authority.
  • Conduct data-focused conversations, making the case quantitatively and qualitatively. Use Excel-generated charts and other tools to communicate incentives and results to Service Providers in the most compelling way. “Tell and show why”.
  • Demonstrate and inform about the most effective ways owners, front-line roadside technicians and other contractor staff can interact with AAA members, using various techniques and tools, but without providing direction to service provider staff that would conflict with our independent contractor relationship.
  • Consult with Service Providers on setting up and running formal Performance Management Systems for front-line roadside technicians, including data-based feedback and qualitative coaching, incentives, and recognition.
  • Demonstrate to Service Providers how to observe and coach front-line roadside technicians on the AAA member interaction.
  • Coordinates efforts to gather and share best practices among assigned providers.
  • Consult with Service Providers on technical business essentials. Refer Service Providers to outsourced learning and expertise for increasing the sophistication of their financial tools and practices, including recruiting and hiring practices, payroll, health insurance and workers comp, working with accounting/bookkeeping, and strategic planning skills.
  • Cross support other AFRs as needed, including coverage for PTO or as otherwise needed for extended absence or between assignment of personnel.

Knowledge/Skills/Abilities

  • Capability to utilize all business analysis and documentation tools and techniques commonly in use within the enterprise.
  • Extensive customer service experience with customer service orientation, ideally in a “business to business” service industry environment
  • Demonstrated collaboration skills to enable working effectively with others within the NCNU team, contractor network and other stakeholders
  • Proficient in the use and development of operational / product / financial concepts as they apply to business unit and AAA
  • Effective at problem solving and developing solutions
  • Advanced interpersonal and inter-departmental communication skills
  • Understanding and appreciation of AAA business strategy
  • Understanding of the use and development of service provider operational models and related reporting software
  • Understanding of the use and troubleshooting for specialized software used in the AAA footprint
  • Understanding and/or experience with 24/7 service industry environment
  • Excellent presentation and public speaking abilities
  • Advanced organizational skills, able to work effectively with multiple and competing priorities
  • Strong mathematical and business writing skills
  • Strong time management skills
  • Proficiency in Microsoft Office systems of Word, Excel, and PowerPoint
  • Strong typing skills are desired (at least 40 and ideally 60 words per minute)

Education & Experience / Licenses & Certification

  • Bachelor's degree in related area or an equivalent combination of education and experience
  • 2 to 4 years’ regional management, multi-site operational or business consulting experience
  • 2 to 4 years’ experience and understanding of one or more of the following: Data Analytics, Business Consulting, Automotive Industry, 24/7 service industry, business to business relationship management, or high performance customer service delivery
  • Current valid drivers’ license in state of residence

NOTE: Position will have responsibility for ERS Contract Stations in the North West and North East part of California. Must be available for overnight travel.

Apply Today

Insurance Agent

Clovis, California

We're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service. We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members. ​​​We're  community minded, and celebrate the growth, development and successes of our diverse Team Members.

Whether you’re just starting your journey or looking to grow your career, we’ll support you every step of the way.

Why work for us?

  • Licensing Assistance – If unlicensed, AAA NCNU will reimburse the costs of licensure

  • Training – You’ll attend a thorough, comprehensive, three week training program in our Emeryville headquarters

  • No Overhead Costs – W-2 structure with dedication space in a AAA NCNU branch

  • Compensation - Base plus bonus platform with eligibility of annual merit increase and first year production bonuses

  • Benefits – Medical, Dental, Vision, wellness program and more!

  • 401k Matching – $1 for $1 company match up to 6% of pay

  • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan

  • Paid Time Off – Ten hours per month, ten holidays annually, one floating holiday and 24 hours per year earmarked for volunteer activitiesCollaborative Environment – AAA will value your contribution to providing exceptional service to our members

Insurance Associate Responsibilities:

  • Uses sales techniques and product knowledge to identify customer-specific needs to generate new sales, retain existing insured’s and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.

  • Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Associate’s manager.

  • Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.

  • Consistently provides all Members with a sales and service experience that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.

  • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.

  • Responds to customer inquiries and requests relating to insurance products and membership.

  • Researches and resolves customer service issues. Often assists the insured in initiating the first notice of loss on claims.

Education & Experience/Licenses & Certification

  • High school diploma or GED required. Bachelor's degree in relevant field preferred.

  • 2 to 4 years of sales experience required. Insurance industry work experience preferred.

  • Ability to acquire the active and unrestricted state issued license(s) required to place property and casualty insurance within forty-five (45) calendar days of hire. Active required license(s) preferred

**Please note that you will be asked to complete a candidate assessment following your application, via email. Your application will not be considered until the assessment has been completed.**

We’ll value your skills and experience. We’re building a performance organization with heart and developing a pipeline of tomorrow’s leaders. Your work will be enhanced with training opportunities, a mentoring program and our Promote-from-within philosophy. We celebrate our diversity and leverage the power of many minds.

#IASales

Apply Today

ERS Automotive Field Representative

Cheyenne, Wyoming

ERS Automotive Field Representative 

A career with AAA Northern California, Nevada, Utah, Arizona, and Mountain West is unique, just like you.

We’re a mission-driven Member services organization. We have a saying here at AAA that we aspire to be America’s most trusted organization absolutely famous for doing the right thing. With more than four million Members, our purpose is to bring peace of mind to Members so that they can enjoy life more. We work hard to create an environment where you can thrive and where you use your skills and talents to help us deliver legendary Member service. You’ll help have a positive impact on the diverse communities we serve, too.

Our ERS Automotive Field Representative (AFR) is responsible for oversight and management of contract service providers within their assigned territory of the Emergency Road Service (ERS) organization, whose primary focus is to maintain or improve upon service delivery while managing expense. Our AFR will serve as trusted advisor to Service Providers, with the ability to influence the behavior of those provides who are contracted, or wish to be contracted, with AAA. Provide guidance, support, and dispute resolution management and deliver business advice to contracted facilities of diverse scope and complexity. Using business knowledge, industry expertise and consulting expertise you will assist providers in delivering an outstanding Member Experience and improving performance in imaginative ways. Works and collaborates with others on the ERS team and related departments in either a lead or support role as business needs demand.

Essential Functions

  • Regional accountability includes up to 50 contract stations, 300 technicians with a combined annual spend of $20,000,000.
  • Responsible for quality assurance of contractor provided services, as well as compliance with contractual obligations, standards and regulatory requirements, including required training for drivers and battery technicians.  Ensures operational standards at or above Club or AAA National Standards.
  • Responsible for resolution of escalated member complaints, compliments and other incidents.
  • Develop and implement communication plans for the assigned region and contract providers.
  • Serve as trusted advisor and consultant to influence the behavior of those who do not work for you by demonstrating credibility, confidence, and authority
  • Conduct data-focused conversations, making the case quantitatively and qualitatively. Use Excel-generated charts and other tools to communicate incentives and results to Service Providers in the most compelling way. “Tell and show why”.
  • Demonstrate and inform about the most effective ways owners, front-line roadside technicians and other contractor staff can interact with AAA members, using various techniques and tools, but without providing direction to service provider staff that would conflict with our independent contractor relationship.
  • Consult with Service Providers on setting up and running formal Performance Management Systems for front-line roadside technicians, including data-based feedback and qualitative coaching, incentives, and recognition.
  • Demonstrate to Service Providers how to observe and coach front-line roadside technicians on the AAA member interaction.
  • Coordinates efforts to gather and share best practices among assigned providers.
  • Consult with Service Providers on technical business essentials. Refer Service Providers to outsourced learning and expertise for increasing the sophistication of their financial tools and practices, including recruiting and hiring practices, payroll, health insurance and workers comp, working with accounting/bookkeeping, and strategic planning skills.
  • Cross support other AFRs as needed, including coverage for PTO or as otherwise needed for extended absence or between assignment of personnel.
  • Utilize current recruitment tools and processes to recruit ERS providers to ensure each assigned territory is adequately serviced to respond to members' service requests.

Knowledge/Skills/Abilities

  • Capability to utilize all business analysis and documentation tools and techniques commonly in use within the enterprise.
  • Extensive customer service experience with customer service orientation, ideally in a “business to business” service industry environment
  • Demonstrated collaboration skills to enable working effectively with others within the MoutnainWest Group team, contractor network and other stakeholders
  • Proficient in the use and development of operational / product / financial concepts as they apply to business unit and AAA
  • Effective at problem solving and developing solutions
  • Advanced interpersonal and inter-departmental communication skills
  • Understanding and appreciation of AAA business strategy
  • Understanding of the use and development of service provider operational models and related reporting software
  • Understanding of the use and troubleshooting for specialized software used in the AAA footprint
  • Understanding and/or experience with 24/7 service industry environment
  • Excellent presentation and public speaking abilities
  • Advanced organizational skills, able to work effectively with multiple and competing priorities
  • Strong mathematical and business writing skills
  • Strong time management skills
  • Strong contract negotiation skill
  • Proficiency in Microsoft Office systems of Word, Excel, and PowerPoint
  • Strong typing skills are desired (at least 40 and ideally 60 words per minute)

Education & Experience / Licenses & Certification

  • Bachelor's degree in related area or an equivalent combination of education and experience
  • 2 to 4 years’ regional management, multi-site operational or business consulting experience
  • 2 to 4 years’ experience and understanding of one or more of the following: Data Analytics, Business Consulting, Automotive Industry, 24/7 service industry, business to business relationship management, or high performance customer service delivery
  • Current valid AZ drivers’ license

Work typically requires 1-8 hours driving each work day, meeting on site with providers, talking on phone, using computer, working from home office and working from company site when practical and available (branch office or Phoenix headquarters).  Overnight travel may be required for regular duties and meetings.  Approximately 20-30 percent of the time spent on the job involves the use of a personal computer.

We’ll value your skills and experience. We’re building a performance organization with heart and developing a pipeline of tomorrow’s leaders. Your work will be enhanced with training opportunities, a mentoring program and our Promote-from-within philosophy. We celebrate our diversity and leverage the power of many minds.   

Apply Today

Certified Auto Technician

Tucson, Arizona

We're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service.

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  

We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
 

We work hard to create an environment where you can thrive and where you use your skills and talents to help us deliver legendary Member service. You’ll help have a positive impact on the diverse communities we serve, too.

Why AAA?

  • Hourly Pay, Wrench Rate with bonus and incentive plans

  • $2500 Sign-On bonus

  • Exceptional benefits within 30 days of hire, to include 401k matching

  • 15 Paid Days off and no Sunday work hours

  • Tuition reimbursement for receiving additional ASE certifications

  • A free AAA Membership and numerous employee discounts

What You'll Do.

  • Successfully complete automotive service and repair work qualified to perform.  Perform work according to safety guidelines.  Complete vehicle inspection form and vehicle diagnostic form and submit to service advisor.  Complete documentation of repair work completed.

  • Advises service advisor of change in a vehicles status. Inspect vehicles for additional needed repairs or maintenance and recommend them to the service advisors for sale to customers.

  • Responsible to maintain a safe and clean work area.  Participate in ongoing training as assigned by management. Study technical bulletins, industry magazines, and technical websites. 

What You've Done.

  • 3-5 years automotive repair experience

  • 2+ ASE Certifications required or equivalent experience.

  • Valid Arizona driver’s license and current 39 month driving record. 

  • Candidates will be considered if certifications have expired within the last 2 years. 

  • Candidate will be required to re-certify in at least 2 areas at the next testing cycle as a condition of employment. 

PHYSICAL DEMANDS:

Required by the Americans with Disabilities Act (ADA).

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk and hear, required to sit, occasionally required to stand and walk; use and to finger, handle, or feel; and reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, peripheral vision and the ability to focus. Identify specific hazards as necessary (use of chemicals, equipment, driving).

May be exposed to chemicals, pneumatic air, electrical, lifting, tripping and/or falling, drives member and/or company vehicle.


 

Apply Today

Insurance Sales Agent

San Francisco, California

We're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service. We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members. We're community minded, and celebrate the growth, development and successes of our diverse Team Members.

Whether you’re just starting your journey or looking to grow your career, we’ll support you every step of the way.

AAA is known for providing exceptional products, service and experiences to our members. Our Insurance Agents are key members of AAA NCNU, providing exceptional, knowledgeable insurance service.  Whether you are an experienced sales professional, or an experienced insurance Agent, AAA NCNU will invest in your success by providing you with unparalleled training and support.

Why work for us?

  • Licensing Assistance – If unlicensed, AAA NCNU will reimburse the costs of licensure

  • Training – You’ll attend a thorough, comprehensive, three week training program in our Walnut Creek headquarters

  • No Overhead Costs – W-2 structure with dedicated space in a AAA NCNU branch

  • Compensation – Non recoverable draw hourly compensation or lucrative, uncapped bonus plan with first year production incentives

  • Benefits – Access to Medical, Dental, Vision, wellness program and more!

  • 401k Matching – $1 for $1 company match up to 6% of pay

  • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan

  • Paid Time Off – Accrual of 17 PTO days per year, nine holidays annually and 24 hours per year earmarked for volunteer activities

  • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Insurance Agent Responsibilities

  • Uses sales techniques and product knowledge to identify customer-specific needs to generate new sales, retain existing insured’s and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.

  • Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Associate’s manager.

  • Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.

  • Consistently provides all Members with a sales and service experience that enhances t he member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.

  • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.

  • Responds to customer inquiries and requests relating to insurance products and membership.

  • Researches and resolves customer service issues. Often assists the insured in initiating the first notice of loss on claims.

Education & Experience/Licenses & Certification

  • High school diploma or GED required. Bachelor's degree in relevant field preferred.

  • 2 to 4 years of sales experience required. Insurance industry work experience preferred.

  • Currently possesses, or has the ability to acquire the active and unrestricted state issued license(s) required to place property and casualty insurance and Life Insurance. Active required license(s) preferred.

**Please note that you will be asked to complete a candidate assessment following your application, via email. Your application will not be considered until the assessment has been completed.**

We’ll value your skills and experience. We’re building a performance organization with heart and developing a pipeline of tomorrow’s leaders. Your work will be enhanced with training opportunities, a mentoring program and our Promote-from-within philosophy. We celebrate our diversity and leverage the power of many minds.        

#IASales

Apply Today

Auto Glass Technician

Tucson, Arizona

We're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service.

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  

We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Responsible to perform mobile and fixed site installation, and repair of auto glass in a wide variety of auto, light truck, and commercial vehicles. Responsible to maintain currency of industry advancements, and changing automotive technology. Responsible to provide outstanding customer service.

Major duties, responsibilities, & expectations

  • Perform mobile and fixed site removal and installation of auto glass, and glass repairs.  Utilizes hand and power tools to remove moldings, wipers, mirrors, windshields, door glass, and back glass minimizing any vehicle damage that could occur. Glass repair and replacement will be completed per industry / AAA specifications.
  • Review daily auto glass jobs itinerary and ensure that replacement glass has arrived in good condition from supplier and additional parts / items for installations are on hand. Technician will communicate with Auto Glass Supervisor, CSR's, and suppliers to resolve any discrepancies.
  • Responsible to provide outstanding level of member / customer satisfaction and will represent AAA in a professional manner.  Work closely with Auto Glass Supervisors and CSR's to quickly resolve any service/quality issues.
  • Responsible to maintain a clean and safe work environment and adhere to OSHA safety and compliance standards.  Responsible to report accidents and injuries immediately to supervisor and communicate unsafe situations to prevent accidents
  • May perform other duties as assigned.

Requirements

  • High School Diploma or GED required
  • At least three years of experience as an Auto Glass Technician
  • Valid AZ drivers license and current 39 month driving record
  • National Glass Association (NGA) certification desired.  Required to obtain NGA certification within 60 days of employment or as determined by management
  • Must be 21 years of age for insurance purposes

Physical Requirements

Must be able to lift and or move up to 100 pounds.  Required to sit or stand for extended periods of time and must be able to walk, climb, balance, stoop, kneel, crouch, and crawl.  Must be able to work in severe weather conditions.  May drive up to 300 miles per day. 

#Automotive

Apply Today

Insurance Agent

San Ramon, California

We're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service. We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members. We're community minded, and celebrate the growth, development and successes of our diverse Team Members.

Whether you’re just starting your journey or looking to grow your career, we’ll support you every step of the way.

AAA is known for providing exceptional products, service and experiences to our members. Our Insurance Agents are key members of AAA NCNU, providing exceptional, knowledgeable insurance service.  Whether you are an experienced sales professional, or an experienced insurance Agent, AAA NCNU will invest in your success by providing you with unparalleled training and support.

Why work for us?

  • Licensing Assistance If unlicensed, AAA NCNU will reimburse the costs of licensure

  • Training You’ll attend a thorough, comprehensive, three week training program in our Walnut Creek headquarters

  • No Overhead CostsW-2 structure with dedicated space in a AAA NCNU branch

  • Compensation Non recoverable draw hourly compensation or lucrative, uncapped bonus plan with first year production incentives

  • Benefits Access to Medical, Dental, Vision, wellness program and more!

  • 401k Matching$1 for $1 company match up to 6% of pay

  • Annual Incentive PlanEligibility to participate in AAA NCNU annual bonus plan

  • Paid Time OffAccrual of 17 PTO days per year, nine holidays annually and 24 hours per year earmarked for volunteer activities

  • Collaborative Environment AAA will value your contribution to providing exceptional service to our members

Insurance Agent Responsibilities

  • Uses sales techniques and product knowledge to identify customer-specific needs to generate new sales, retain existing insured’s and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.

  • Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Associate’s manager.

  • Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.

  • Consistently provides all Members with a sales and service experience that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.

  • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.

  • Responds to customer inquiries and requests relating to insurance products and membership.

  • Researches and resolves customer service issues. Often assists the insured in initiating the first notice of loss on claims.

Education & Experience/Licenses & Certification

  • High school diploma or GED required. Bachelor's degree in relevant field preferred.

  • 2 to 4 years of sales experience required. Insurance industry work experience preferred.

  • Currently possesses, or has the ability to acquire the active and unrestricted state issued license(s) required to place property and casualty insurance and Life Insurance. Active required license(s) preferred.

**Please note that you will be asked to complete a candidate assessment following your application, via email. Your application will not be considered until the assessment has been completed.**

We’ll value your skills and experience. We’re building a performance organization with heart and developing a pipeline of tomorrow’s leaders. Your work will be enhanced with training opportunities, a mentoring program and our Promote-from-within philosophy. We celebrate our diversity and leverage the power of many minds.              

#IASales

Apply Today

Life Insurance Agent

Monterey, California

Essential Functions

  • Maximizes life insurance market penetration with current members and property/casualty insureds and stays vigilant for new sales opportunities. Maintains high quality production and persistency standards to assure profitable growth.  Identifies and develops sales opportunities within the community. Follows company approved sales process in the completion of required financial, activity and sales reporting.

  • Provides life sales support and training on lead development and identification for the front line employees, Insurance Sales Agents (P/C) and other staff who come in contact with members/ insureds.  Establishes and maintains strong working relationships with front line employees, Sales Agents and the branch management team. Notifies Agents in a timely manner of result with referred lead. Provides leads from life insureds and other calls to Sales Agents for other products/services, i.e., membership, auto/homeowners and travel insurance.

  • Stays well-informed of changes and developments in policy and/or external practices. Attends meetings to obtain information, provide input, keep lines of communication open, stay updated and offer sales ideas when appropriate.  Keeps current in industry; maintains continuing education for licensure.

  • Develops annual business plan with input and involvement from the Life Sales Manager to meet goals and determine responsibilities, including new business life sales, quality standards, as well as building outstanding customer relationships. Reviews plan objectives and reassesses strategies to align performance relative to annual sales goals.

  • Ensures compliance with NCNU and AAA Life and regulations, as well as external regulations

 

Knowledge/Skills/Abilities

  • Strong interpersonal, presentation and communication skills needed to interact with staff, members and insureds effectively 

  • Ability to cultivate relationships with peers and staff; educates staff to make referrals to Life Insurance Agents 

  • Computer skills in basic software applications, and navigating business applications specific to life insurance 

  • Demonstrated skills in selling life insurance and annuities; Skills to develop, track and effectively follow up on leads (preferred) 

  • Strong knowledge in sales techniques, life product line illustrations, features and benefits (preferred) 

  • Demonstrated skills in prospecting and lead generation abilities (preferred) 

  • Bilingual communication skills (preferred)

 

Education & Experience / Licenses & Certification

  • High School Diploma or GED

  • Valid Automobile Operator's License

  • Active State Resident Life Insurance License

  • Bachelor's degree in related area or an equivalent combination of education and experience

  • (preferred)

  • 1+ years experience in Life Insurance and/or Annuity Sales (preferred)

  • CLU, ChFC and/or LUTCF Designations (preferred) 

Work Environment/Physical Requirements

Works in an office environment sitting at a desk, table or computer workstation for extended periods of time.  May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

Competency

Results Orientation (Intermediate) Customer Centricity (Intermediate) Drive and Initiative(Intermediate) Interpersonal Savvy (Proficient) Negotiating (Learning)

We’ll value your skills and experience. We’re building a performance organization with heart and developing a pipeline of tomorrow’s leaders. Your work will be enhanced with training opportunities, a mentoring program and our Promote-from-within philosophy. We celebrate our diversity and leverage the power of many minds.   

#LifeSales 

Apply Today

ServiceNow Senior Developer (Engineer III)

Walnut Creek, California

ServiceNow Senior Developer, Engineer III

AAA…we're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service. We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.  We're community minded, and celebrate the growth, development and successes of our diverse Team Members.  Whether you’re just starting your journey or looking to grow your career, we’ll support you every step of the way.

Why Work for us:

  • Impact. Play a key role in innovating the future of auto repair while reinventing AAA and the value propositions we deliver to over 6 Million Members.
  • Development. Our team is designed to grow business and business leaders. We intend for you to demonstrate your capabilities and leadership skills and earn rapid advancement.
  • Recognition. We offer a competitive total compensation package including salary, performance bonus, benefits, and 401(k) company match and discretionary contributions.
  • Lifestyle. We do honorable work, and we practice our values: humility, integrity, teamwork, and service.

We are looking for a Senior ServiceNow Developer to join our SMO team in Walnut Creek, CA.  This position will be responsible for designing, developing, configuring, supporting and improving our ServiceNow platform and for providing technical guidance to ensure solutions are efficient and scalable. The ideal candidate will be a seasoned developer with extensive knowledge of ITIL/ITSM, in-depth understanding of ServiceNow functionality and proven experience with ServiceNow development. Will play a key role in the execution of our ServiceNow roadmap. Must be self-motivated and able to adapt to new technologies and shifting priorities in a dynamic environment.

ESSENTIAL JOB FUNCTIONS AND PRIMARY DUTIES

Under general supervision, the successful Team Member will perform, manage or lead a cross-section of the following duties, including but not limited to:

• Participating in all aspects of the software development life cycle: Analysis, Design, Coding, Testing, Training and Operational Support.

• Configuration, integration, custom development and other hands-on technical activities related to the ServiceNow platform.

• Assisting in documenting requirements, aligning them to ServiceNow capabilities and estimating the level of effort.

• Understanding the business needs and translating into technical designs utilizing out-of-the-box functionality when available with minimal customization.

• Taking ownership of complex business requirements and working them to completion.

• Staying abreast of ServiceNow latest features and functionality to drive continual improvement.

• Proposing alternative solutions utilizing out-of-the-box functionality when available with minimal customization.

• Proactively identifying system deficiencies and recommending solutions.

• Designing, building and configuring scalable solutions to automate business processes and manage data flows.

• Developing new and supporting existing integrations with other cloud Business Applications and 3rd party tools.

• Loading, manipulating and maintaining data between ServiceNow and other systems.

• Building reports and dashboards (incl. Performance Analytics features).

• Developing automated test cases and test suites to support faster regression testing and upgrades.

• Developing and maintaining knowledge, technical and process documentation.

• Adhering to AAA’s policies, procedures and standards as well as ITSM and ServiceNow best practices.

• Providing advanced support for ServiceNow by troubleshooting, fixing bugs and conducting root cause analysis.

• Providing "on call” support on a periodic basis as required.

• Providing training and knowledge transfer to others as necessary.

• Mentoring and providing technical guidance to less experienced team members.

• Performing other duties as assigned.

KNOWLEDGE / SKILLS / ABILITIES

• Thorough understanding of the ITSM/ ITIL framework

• ServiceNow Advanced System Administration

• ServiceNow Application Development

• Strong working knowledge of ServiceNow platform components such as Service Catalog, Change/Incident/Problem Management, Asset Management, CMDB, Knowledge, Reporting, Service Portal, etc.

• Advanced experience configuring and scripting business rules, client scripts, UI policies, UI actions, script includes,  notification events, ACLs, workflow activities, etc.

• Advanced JavaScript skills

• ServiceNow Web Technologies experience including Javascript, XML, HTML, CSS, Web services

• ServiceNow Configuration Management (CMDB) experience

• ServiceNow Discovery and Service Mapping experience preferred

• ServiceNow Orchestration experience preferred

• Experience with database design schemas and data modeling.

• Experience integrating ServiceNow with internal and external systems (REST, SOAP, JSON/XML).

• Strong requirements-gathering experience

• Excellent communication skills, both written and verbal

• Experience using Agile-based methodologies within a software development function.

• Experience working in and managing multiple update sets and coordinating their promotion throughout multiple instances.

• Excellent knowledge of ServiceNow best practices and ongoing knowledge of latest ServiceNow features.

CORE COMPETENCIES

• Seeks ongoing improvements to the organization’s processes and procedures.

• Reprioritizes daily tasks to ensure that emerging, urgent issues are resolved without losing sight of longer-term projects.

• Sets standards, timelines, priorities and approaches to help team complete and deliver assignments on  time.

• Takes advantage of available resources to complete work efficiently; coordinates with internal and external partners.

• Allocates appropriate amounts of time for  completing one’s own and others’ work; develops timelines and milestones.

• Demonstrates effective techniques in holding meetings, planning time, setting priorities, setting timelines and deadlines, and making effective use of time.

• Performs independently; informs managers or senior leaders of projects’ progress and issues encountered; recommends solution.

• Oversees project completion of less experienced team members; provides guidance to senior level team members on  highly complex assignments or projects with a major impact.

EDUCATION & EXPERIENCE / LICENSES AND CERTIFICATION

• Bachelor degree in Computer Science, Engineering or other technical discipline from an accredited college or university.

• 5+ years applied technical experience or a combination of equivalent education and experience.

• 3+ years of ServiceNow development, configuration and administration experience.

• 3+ years coding in JavaScript.

• ServiceNow Certified Application Developer and/or ServiceNow Certified System Administrator strongly preferred.

• ITIL Foundations Certification preferred.

• Agile Certification preferred.

• Technical consulting experience preferred.

WORK RELATIONSHIPS

• Collaborates with the SMO team, other IT teams and internal clients to create new functionality, and to troubleshoot and resolve reported problems.

Apply Today

Insurance Sales Agent

Bozeman, Montana

We're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service. We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members. ​​​We're  community minded, and celebrate the growth, development and successes of our diverse Team Members.

Whether you’re just starting your journey or looking to grow your career, we’ll support you every step of the way.

Why work for us?

  • Licensing Assistance – If unlicensed, AAA MWG will reimburse the costs of licensure

  • Training – You’ll attend a thorough, comprehensive, two week training program

  • No Overhead Costs – W-2 structure with dedication space in a AAA branch

  • Benefits – Medical, Dental, Vision, wellness program and more!

  • 401k Matching – $1 for $1 company match up to 6% of pay

  • Annual Incentive Plan – Eligibility to participate in AAA MWG annual bonus plan

  • Paid Time Off – 17 days your first year + nine holidays annually + 24 hours per year designated for volunteer work

Essential Functions:

  • Uses sales techniques and strong product knowledge to identify customer-specific needs to generate new sales, retain existing insureds and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.

  • Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Agent’s manager.

  • Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.

  • Establishes rapport with the insured that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.

  • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.

  • Responds to customer inquiries and requests relating to insurance products and membership.

  • Researches and resolves complex customer service issues. Often assists the insured in initiating the first notice of loss on claims.

Knowledge/Skills/Abilities:

  • Strong sales skills with a history of effectively developing, tracking, following up on and closing leads.

  • Advanced consultative selling techniques utilizing thorough product knowledge.

  • Knowledge of desktop systems including but not limited to Microsoft Office software applications.

Education & Experience/Licenses & Certifications:

  • High School Diploma or GED required. Bachelor's degree in a relevant field preferred.

  • 3+ years of relevant sales or insurance industry work experience required.

  • Possesses or has the ability to possess active and unrestricted state issued license(s) required to place property and casualty insurance.

#IA Sales

Apply Today

Life Insurance Agent

Carson City, Nevada

Essential Functions

• Maximizes life insurance market penetration with current members and property/casualty insureds and stays vigilant for new sales opportunities. Maintains high quality production and persistency standards to assure profitable growth.  Identifies and develops sales opportunities within the community.  Follows company approved sales process in the completion of required financial, activity and sales reporting.

• Provides life sales support and training on lead development and identification for the frontline employees, Insurance Sales Agents (P/C) and other staff who come in contact with members/ insureds.  Establishes and maintains strong working relationships with front line employees, Sales Agents and the branch management team. Notifies Agents in a timely manner of result with referred lead.  Provides leads from life insureds and other calls to Sales Agents for other products/services, i.e., membership, auto/homeowners and travel insurance.

• Stays well-informed of changes and developments in policy and/or external practices. Attends meetings to obtain information, provide input, keep lines of communication open, stay updated and offer sales ideas when appropriate.  Keeps current in industry; maintains continuing education for licensure.

• Develops annual business plan with input and involvement from the Life Sales Manager to meet goals and determine responsibilities, including new business life sales, quality standards, as well as building outstanding customer relationships. Reviews plan objectives and reassesses strategies to align performance relative to annual sales goals.

• Ensures compliance with NCNU and AAA Life and regulations, as well as external regulations

Knowledge/Skills/Abilities

• Strong interpersonal, presentation and communication skills needed to interact with staff, members and insureds effectively

• Ability to cultivate relationships with peers and staff; educates staff to make referrals to Life Insurance

Agents

• Computer skills in basic software applications, and navigating business applications specific to life insurance

• Demonstrated skills in selling life insurance and annuities; Skills to develop, track and effectively follow up on leads (preferred)

• Strong knowledge in sales techniques, life product line illustrations, features and benefits (preferred)

• Demonstrated skills in prospecting and lead generation abilities (preferred)

• Bilingual communication skills (preferred)

Life Insurance Agent (BA05A3)

Education & Experience / Licenses & Certification

• High School Diploma or GED

• Valid Automobile Operator's License

• Active State Resident Life Insurance License

• Bachelor's degree in related area or an equivalent combination of education and experience

(preferred)

• 1+ years experience in Life Insurance and/or Annuity Sales (preferred)

• CLU, ChFC and/or LUTCF Designations (preferred)

Work Environment/Physical Requirements

Works in an office environment sitting at a desk, table or computer workstation for extended periods of time.  May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

Competency

Results Orientation (Intermediate) Customer Centricity (Intermediate) Drive and Initiative(Intermediate) Interpersonal Savvy (Proficient) Negotiating (Learning)

#life sales

Apply Today

Member Experience Associate

Petaluma, California

We're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service.

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  

We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
 

Essential Functions

  • Exhibits AAA guiding principles and core values

  • Performs routine sales, service and operational functions for AAA Members including; DMV, cashiering, auto travel, notary and insurance sales support, with expectations for maintaining required standards, policies and procedures

  • Understands and actively promotes products and services to achieve individual goals in support of meeting organization goals and objectives 

  • Overcomes obstacles that create barriers to Team Member or branch efforts

  • Identifies process improvement opportunities and proposes solutions

  • Acts as an agent for change while promoting AAA’s guiding principles and core values

Knowledge/Skills/Abilities

  • Demonstrates sales and service skills. Able to effectively interact, face-to-face, with new, prospective and existing Members.

  • Accuracy and comfort handling money, making change, balancing cash drawer.

  • Good computer skills, proficient in both reading and basic arithmetic.

  • Good written and verbal communication skills in person and over the phone.

  • Ability to multitask in response to requests, requirements and Member/Team Member expectations. Ability to accept feedback and correct course as necessary.

Education & Experience / Licenses & Certification

  • High school diploma or GED required

  • Two years sales or customer service experience

  • Experience working with sales and service standards and goals

  • Current  & valid Driver's License with clean history may be required

  • Bonding and fingerprinting may be required

  • P&C Licensing may also be required

Work Environment/Physical Requirements

Works in a variety of office environments where standing, walking or sitting at a desk, table or computer workstation may be required for extended periods of time. May travel by car, plane or other form of transportation to attend business meetings or conferences. May be required to work in one or more locations in a defined service area. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.


 

#MEA Sales

Apply Today

Entry, Financial Analyst (Treasury)

Walnut Creek, California

Treasury Analyst, Entry Level

AAA…we're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service. We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.  We're community minded, and celebrate the growth, development and successes of our diverse Team Members.  Whether you’re just starting your journey or looking to grow your career, we’ll support you every step of the way.

Why Work for us:

  • Impact. Play a key role in innovating the future of auto repair while reinventing AAA and the value propositions we deliver to over 6 Million Members.
  • Development. Our team is designed to grow business and business leaders. We intend for you to demonstrate your capabilities and leadership skills and earn rapid advancement.
  • Recognition. We offer a competitive total compensation package including salary, performance bonus, benefits, and 401(k) company match and discretionary contributions.
  • Lifestyle. We do honorable work, and we practice our values: humility, integrity, teamwork, and service.

Our Entry level Treasury Analyst will play a critical role in Mountain West Group cash management by monitoring the daily cash positions for all of Mountain West Group and by maintaining the short-term Cash Flow forecast.  This role will ensure access controls are up to date for all bank accounts and third party payment processors.  They will perform daily and monthly processes and reporting as well as partner with multiple business partners and finance teams.  The Junior Treasury Analyst will become a subject matter expert for all cash, banking and payment channel processes throughout Mountain West Group.

Essential Functions

Daily Activity

  • Daily Cash Flow Forecasting – maintain the short-term cash flow model
    • Monitor and update cash balances
    • Refresh forecast by communicating with other finance departments and business partners: A/P, A/R, G/L, P/R, Strategic Initiatives, Real Estate, FP&A, capital spending, leasing
    • Research financial transactions as needed
  • Wire Processing (ad hoc)
  • Banking
    • Account and Signatory Database maintenance
    • Account Opening/Closure documentation
  • Treasury communication
    • Manage, route and respond to daily correspondence
    • ACH Exceptions Monitoring  – communicate and ensure timely resolution
    • Manage Branch deposit tickets/deposit stamps order process
    • Respond to and resolve other general treasury requests

Monthly Activity

  • Accounting
    • Code treasury (non-investment) journal entries
    • Support departmental fees and invoice payments
  • Reporting/Analysis
    • Bank Account and Bank Fee Analysis
    • Provide Wire Log and activity reports for US Postal, Pitney Bowes, and other transactions

On-Going

  • Access Controls
    • Maintain database of personnel access – all banking, payment processors
      • Add/delete/change access controls for new hire/termination/role rotation
      • Ensure users hold appropriate levels of access.  Provide recommendations for changes in access (monthly)
      • Refresh and maintain the access/controls template for the various user profiles               
      • Chase Orbital Gateway (Business Continuity Plan) – Provide monthly reporting to branches. Update access as needed
  • Projects/Analysis
    • Assist in the setup of new Branches/Relocations/Club Owned Repair locations – set up armored car and vault services, cash till funding, deposit supplies
    • Document payment channels and payment processors – aka Digital Wallets
    • Monitor account activity and recommend accounts for closure across MWG
    • Ad hoc Projects
  • Other
    • Develop and maintain policies and procedures for the role/department
    • Support/backup the Treasury team as needed

Knowledge/Skills/Abilities

• Analytical & organizational skills to accurately complete complex assignments

• Understand, apply, and interpret broad financial concepts

• Experience with financial analysis, financial reference tools (preferred)

• Knowledge of GAAP (preferred)

• Knowledge of Microsoft Office – Excel, Word, PowerPoint (required)

• Ability to understand accounting concepts, including analysis of financial statements(preferred)

Education & Experience / Licenses & Certification

• Bachelor's degree in related area (Business Administration, Finance, Accounting, Economics, or equivalent experience and education)

• 0-2+ years of progressive professional level Accounting, Finance or equivalent experience (preferred)

• Certified Treasury Professional (CTP) (preferred)

• Accounting experience (preferred)

• Experience in large company – insurance, retail (corporate) or financial institution (preferred)

Apply Today

Battery/Light Service Technican

San Francisco, California

We're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Why work for us?

  • Great Pay – $19.65/hour + a 5% increase at 6 months

  • Training – You’ll attend a thorough, comprehensive, three week training program

  • Benefits – Medical, Dental, Vision, wellness program and more!

  • 401k Matching – $1 for $1 company match up to 6% of pay

  • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan

  • Paid Time Off – Ten hours per month, ten holidays annually, one floating holiday and 24 hours per year earmarked for volunteer activities

  • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

What our Roadside Service Technicians do:

  • Driving and operating a service vehicle (i.e. loading/towing vehicles, flat tire changes, lock-out, fuel delivery services, etc.)

  • On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving

  • Utilizing on-board computer, radio communications, and mapping systems

  • Completion of daily paperwork (i.e. call-logs, battery invoices, cash receipts, etc.)

  • Inspecting and submitting maintenance reports of company vehicles for safe and efficient operation

  • Education and training. I.E.: AAA Compliance Training, RPST,TSAAC, Lock-out, PSP, Battery Service Training

Education & Experience/Licenses & Certification

  • Ability to drive a manual/automatic shift vehicle

  • Customer service skills and the ability to interact with a wide-range of people

  • Basic math skills

  • Basic automotive knowledge and at least 6 years’ experience operating a motor vehicle with a valid driver’s license

  • Basic computer knowledge

  • Bilingual communication skills a plus

  • High School Diploma or GED equivalent required

  • Vocational technical automotive training/certification or equivalent experience (preferred)

  • ASE (Automotive Service Excellence) certification(preferred)

Work Environment/Physical Requirements:

Works outdoors at vehicle sites when servicing vehicles. Lifting and carrying tires and parts, weighing up to 50 pounds, several times a day; bending, kneeling and stooping as required for service calls. Works in all weather and all traffic conditions. Vehicle recovery sites may be wet, messy and hazardous.

Service Providers are required to provide a photograph for identification purposes. If needed for identification purposes, a photograph may be obtained after an offer of employment is made and accepted.   

Apply Today

Tow and Battery Driver Open House Hiring Event

Oakland, California

AAA Club Owned Fleet Open House Hiring Event!!

Pre-register by applying below

Date:  Wednesday, May 1st, from 10:00am-2:00pm

Location:   3400 Ettie Street Oakland, CA 94608

Please pre-register by applying today!

Walk-ins welcome!

Be sure to bring a copy of your resume and dress for success for an opportunity to meet directly with hiring managers.

Why work for us?

  • Great Pay - $19.65/hour + a 5% increase at 6 months

  • Training – You’ll attend a thorough, comprehensive, three week training program

  • Benefits – Medical, Dental, Vision, wellness program and more!

  • 401k Matching – $1 for $1 company match up to 6% of pay

  • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan

  • Paid Time Off – Ten hours per month, ten holidays annually, one floating holiday and 24 hours per year earmarked for volunteer activities

  • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

We are looking for candidates with:

  • Excellent customer service skills!   

  • Flexibility to work swing shift and weekends

  • Ability to drive a manual/automatic shift vehicle

  • Customer service skills and the ability to interact with a wide-range of people

  • Basic automotive knowledge and at least 6 years’ experience operating a motor vehicle with a valid driver's license

  • Basic computer knowledge

  • Bilingual communication skills a plus

  • High School Diploma or GED equivalent required

  • Vocational technical automotive training/certification or equivalent experience (preferred)

Essential Functions

  • Driving and operating a service vehicle (i.e. loading/towing vehicles, flat tire changes, lock-out, fuel delivery services, etc.)

  • On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving

  • Utilizing on-board computer, radio communications, and mapping systems

  • Completion of daily paperwork (i.e. call-logs, battery invoices, cash receipts, etc.)

  • Inspecting and submitting maintenance reports of company vehicles for safe and efficient operation

  • Education and training. I.E.:  AAA Compliance Training, RPST,TSAAC, Lock-out, PSP, Battery Service Training

Work Environment/Physical Requirements

Works outdoors at vehicle sites when servicing vehicles. Lifting and carrying tires and parts, weighing up to 50 pounds, several times a day; bending, kneeling and stooping as required for service calls. Works in all weather and all traffic conditions. Vehicle recovery sites may be wet, messy and hazardous.

Apply Today

Insurance Sales Agent

Murray, Utah

We're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service. We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
 

Why work for us?

  • Licensing Assistance – If unlicensed, AAA NCNU will reimburse the costs of licensure

  • Training – You’ll attend a thorough, comprehensive, two week training program

  • No Overhead Costs – W-2 structure with dedication space in a AAA NCNU branch

  • Benefits – Medical, Dental, Vision, wellness program and more!

  • 401k Matching – $1 for $1 company match up to 6% of pay

  • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan

  • Paid Time Off – 17 days your first year + nine holidays annually + 24 hours designated for volunteer work

Insurance Agent Essential Functions:

  • Uses sales techniques and strong product knowledge to identify customer-specific needs to generate new sales, retain existing insureds and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.

  • Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Agent’s manager.

  • Conduct insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.

  • Establishes rapport with the insured that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.

  • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.

  • Responds to customer inquiries and requests relating to insurance products and membership.

  • Researches and resolves complex customer service issues. Often assists the insured in initiating the first notice of loss on claims.

Knowledge/Skills/Abilities:

  • Strong sales skills with a history of effectively developing, tracking, following up on and closing leads.

  • Advanced consultative selling techniques utilizing thorough product knowledge.

  • Knowledge of desktop systems including but not limited to Microsoft Office software applications.

Education & Experience/Licenses & Certifications:

  • High School Diploma or GED required. Bachelor's degree in a relevant field preferred.

  • 3 to 5 years of sales or relevant insurance industry work experience required.

  • Possesses or able to possess active and unrestricted state issued license(s) required to place property and casualty insurance.

#IASales

Apply Today

Insurance Sales Agent

Las Vegas, Nevada

We're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service. We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  

We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
 

Why work for us?

  • Licensing Assistance – If unlicensed, AAA NCNU will reimburse the costs of licensure

  • Training – You’ll attend a thorough, comprehensive, two week training program.

  • No Overhead Costs – W-2 structure with dedication space in a AAA NCNU branch

  • Benefits – Medical, Dental, Vision, wellness program and more!

  • 401k Matching – $1 for $1 company match up to 6% of pay

  • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan

  • Paid Time Off – Accrual of 17 days your first year, 9 paid holidays annually, 24 hours per year designated for volunteer work

Insurance Agent Essential Functions:

  • Uses sales techniques and strong product knowledge to identify customer-specific needs to generate new sales, retain existing insureds and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.

  • Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Agent’s manager.

  • Conduct insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.

  • Establishes rapport with the insured that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.

  • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.

  • Responds to customer inquiries and requests relating to insurance products and membership.

  • Researches and resolves complex customer service issues. Often assists the insured in initiating the first notice of loss on claims.

Knowledge/Skills/Abilities:

  • Strong sales skills with a history of effectively developing, tracking, following up on and closing leads.

  • Advanced consultative selling techniques utilizing thorough product knowledge.

  • Knowledge of desktop systems including but not limited to Microsoft Office software applications.

Education & Experience/Licenses & Certifications:

  • High school diploma or GED required. Bachelor's degree in a relevant field preferred.

  • 3 to 5 years of relevant sales or insurance industry work experience required.

  • Possess active and unrestricted state issued license(s) required to place property and casualty insurance.

#IASales

Apply Today

Security System Installers

Tucson, Arizona

AAA recently acquired SAFE Security and Safeguard with the vision to become the most trusted smart home security brand in this industry. With your help, we aspire to provide the same peace of mind at home as we have provided on the roads for the last 100 years.

SAFEGUARD IS HIRING IN TUCSON!

Safeguard has been protecting Arizona families and businesses for over 50 years. We are Arizona's largest locally-operated security provider, and we prove every day that we love being there for our clients.

WHY SAFEGUARD?

  • Hourly pay with incentive plans
  • Exceptional benefits
  • Excellent PTO and holiday plans
  • A free AAA Membership and numerous employee discounts
  • Full training

WHAT YOU'LL DO:

  • Provide legendary customer service to all of our customers during your daily interactions
  • Install new and replacement security systems in customers’ homes; this may include wiring, panels, audio/ video, CCTV systems and other electrical apparatuses while working with a maximum of 240 volts. This includes working with electrical equipment and hand tools
  • Providing consultative selling and offering solutions to our customers
  • Maintaining a high-level of safety at all times

WHAT YOU'VE DONE:

  • 1+ years of experience delivering legendary customer service
  • Experience in consultative sales or offering product and service solutions
  • Possess a valid Arizona driver’s license and current 39 month driving record
  • Ability to install low voltage security systems and have a high attention to detail
  • Knowledge of security systems / CCTV such as Honeywell, alarm.com and others is a plus
  • National Electrical Code (NEC) is a plus

TRAINING WILL BE PROVIDED!

Working Environment/Physical Requirements:

The position requires both field and office time. Physical requirements include walking new and existing commercial and residential sites in various stages of construction, climbing ladders/stairs, lifting (up to 50 pounds), working in outdoor weather conditions, sitting, driving to job sites, use of typical hand and electrical tools.

Apply Today

Insurance Sales Agent

Salt Lake City, Utah

We're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service. We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  

We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
 

Why work for us?

  • Licensing Assistance – If unlicensed, AAA NCNU will reimburse the costs of licensure

  • Training – You’ll attend a thorough, comprehensive, two week training program

  • No Overhead Costs – W-2 structure with dedication space in a AAA NCNU branch

  • Benefits – Medical, Dental, Vision, wellness program and more!

  • 401k Matching – $1 for $1 company match up to 6% of pay

  • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan

  • Paid Time Off – 17 days your first year + nine holidays annually + 24 hours designated for volunteer work

Insurance Agent Essential Functions:

  • Uses sales techniques and strong product knowledge to identify customer-specific needs to generate new sales, retain existing insureds and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.

  • Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Agent’s manager.

  • Conduct insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.

  • Establishes rapport with the insured that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.

  • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.

  • Responds to customer inquiries and requests relating to insurance products and membership.

  • Researches and resolves complex customer service issues. Often assists the insured in initiating the first notice of loss on claims.

Knowledge/Skills/Abilities:

  • Strong sales skills with a history of effectively developing, tracking, following up on and closing leads.

  • Advanced consultative selling techniques utilizing thorough product knowledge.

  • Knowledge of desktop systems including but not limited to Microsoft Office software applications.

Education & Experience/Licenses & Certifications:

  • High School Diploma or GED required. Bachelor's degree in a relevant field preferred.

  • 3 to 5 years of relevant sales or insurance industry work experience required.

  • Possesses or has the ability to possess active and unrestricted state issued license(s) required to place property and casualty insurance.

#IA Sales

Apply Today

Tow Truck Driver

San Rafael, California

Essential Functions

  • Driving and operating a service vehicle (i.e. loading/towing vehicles, flat tire changes, lock-out, fuel delivery services, etc.)
  • On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving
  • Utilizing on-board computer, radio communications, and mapping systems
  • Completion of daily paperwork (i.e. call-logs, battery invoices, cash receipts, etc.)
  • Inspecting and submitting maintenance reports of company vehicles for safe and efficient operation
  • Education and training. I.E.:  AAA Compliance Training, RPST,TSAAC, Lock-out, PSP, Battery Service Training

Knowledge/Skills/Abilities

  • Ability to learn new skills through training
  • Ability to drive a manual/automatic shift vehicle
  • Ability to ride a bicycle at a skilled level.
  • Customer service skills and the ability to interact with a wide-range of people
  • Basic math skills
  • Ability to communicate effectively and a strong command of the English language
  • Basic automotive knowledge
  • Basic computer knowledge
  • Bilingual communication skills

Education & Experience / Licenses & Certification

  • High School Diploma or GED equivalent
  • 6 – 7 years Experience operating a motor vehicle with a valid driver's license
  • Vocational technical automotive training/certification or equivalent experience (preferred)
  • ASE (Automotive Service Excellence) certification(preferred)

Work Environment/Physical Requirements

Works outdoors at vehicle sites when servicing vehicles. Lifting and carrying tires and parts, weighing up to 50 pounds, several times a day; bending, kneeling and stooping as required for service calls. Works in all weather and all traffic conditions. Vehicle recovery sites may be wet, messy and hazardous.

If needed for identification purposes, a photograph may be obtained after an offer of employment is made and accepted.  Service Providers are required to provide a photograph for identification purposes.

Apply Today

Lube Tech

Peoria, Arizona

We're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service. We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members. We're community minded, and celebrate the growth, development and successes of our diverse Team Members.

 

Whether you’re just starting your journey or looking to grow your career, we’ll support you every step of the way.

Why AAA?

  • Competitive hourly pay with an annual bonus
  • Exceptional benefits within 30 days of hire, to include 401k matching
  • 15 Paid Days off and no Sunday work hours
  • Tuition reimbursement for receiving additional ASE certifications
  • A free AAA Membership and numerous employee discounts

What You’ll Do.

  • Successfully complete automotive service and repair work qualified to perform. Complete inspection form and submit to service advisor
  • Advises service advisor of change in a vehicles status. Inspect vehicles for additional needed repairs or maintenance and recommend them to the service advisors for sale to customers.
  • Maintain a safe and clean work area and assist to maintain safe and clean work areas as needed.   Participate in ongoing training as assigned by management. Study technical bulletins, industry magazines, and technical web sites. 

What You’ve Done.

  • High School diploma or GED
  • Experience 1-3 of previous auto repair experience required.
  • Valid Arizona driver’s license and current clean 39 month driving record, current clean 39 month driving record, background check and drug screen.

AAA Arizona has identified this position as safety sensitive.

PHYSICAL DEMANDS: Required by the Americans with Disabilities Act (ADA).
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions o this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk and hear, required to sit, occasionally required to stand and walk; use and to finger, handle, or feel; and reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, peripheral vision and the ability to focus. Identify specific hazards as necessary (use of chemicals, equipment, driving).

May be exposed to chemicals, pneumatic air, electrical, lifting, tripping and/or falling, drives member and/or company vehicle.

#Automotive

Apply Today

Insurance Sales Agent

San Francisco, California

Essential Functions

• Uses sales techniques and strong product knowledge to identify customer-specific needs to generate new sales, retain existing insureds and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.

• Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Agent’s manager.

• Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.

• Establishes rapport with the insured that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.

• Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.

• Responds to customer inquiries and requests relating to insurance products and membership.

• Researches and resolves complex customer service issues. Often assists the insured in initiating the first notice of loss on claims.

Knowledge/Skills/Abilities

• Strong sales skills with a history of effectively developing, tracking, following up on and closing leads.

• Advanced consultative selling techniques utilizing thorough product knowledge.

• Knowledge of desktop systems including but not limited to Microsoft Office software applications.

Education & Experience/Licenses & Certification

• High school diploma or GED required. Bachelor's degree in relevant field preferred.

• 3 to 5 years of relevant insurance industry work experience required.

• Possess active and unrestricted state issued license(s) required to place property and casualty insurance.

#IASales

Apply Today

Repair Technician 1

,

Essential Functions

• Completes all automotive maintenance and repairs: engine repair, gas and diesel, automatic transmission/transaxle diagnosis and repair, manual transmission/ transaxle diagnosis and repair, suspension and steering  diagnosis and repair, brakes diagnosis and repair, including ABS/traction control, electrical diagnosis and repair, heating and air conditioning diagnosis and repair, engine performance diagnosis and repair.

• Maintains in-depth knowledge of specialized skills, and continue to develop additional technical skills, to enable flexibility in work assignments.

• Maintains a clean, well-organized work area. Properly maintains tools and equipment and follow safety procedures as outlined in the safety information supplied by each equipment manufacturer and corporate safety policies.

• Organizes the work presented and plan for the highest efficiency in the performance of all job functions, including vehicle movement.

• Accurately performs repairs and maintenance on all vehicles presented in a professional manner, as specified in manufacturer-designed procedures or accepted industry practices.

• Accurately completes all paperwork, including, repair information on work orders, information for state and emission inspections, etc.

• Verifies repairs are properly completed by re-testing repaired system to ensure proper function and road tests vehicles, as necessary, to identify concerns or validate repair.

• Returns vehicle in clean condition; does not disturb personal property in the vehicle unless movement is required for repair procedures.

• Completely reviews repair orders with Service Advisor to ensure all repairs requested are completed.

• Obtains approval from Service Advisor, who will create an estimate and obtain customer approval before work begins. Submits written requests to the service advisor for approval to sell any additional items that are identified and determined to be worn or defective upon disassembly of a system or sub system.

• Reads, understands and utilizes appropriate technical bulletins.

• Attends automotive classes’ seminars and meetings, as recommended by  management.

• Performs other related duties as required.

Repair Technician I (CC02R1)

Knowledge/Skills/Abilities

• Knowledge of PC-based automotive computer equipment and software applications.

• Effective organizational and analytical skills, along with effective written and oral communication skills to enable accurate completion of assignments and effective interaction with others.

• Ability to adjust work schedule and priorities to meet business needs.

• Bilingual communication skills (preferred)

Education & Experience / Licenses & Certification

• High school or equivalent required. Automotive trade school certification or equivalent preferred.

• Must be ASE Certified in 4 levels from A1-A8, X1

• Smog license, ASE G1 and A9 a plus

• Must possess and maintain a valid driver’s license with a satisfactory driving record and the ability to operate passenger vehicles and light and medium-duty trucks with automatic and manual transmissions.

• 3 yrs experience inspecting and repairing cars and light trucks.

Work Environment/Physical Requirements

Lifting and carrying tires and parts, weighing up to 50 pounds, several times a day; bending and kneeling to vacuum and clean vehicles; pushing cars several times a month; and climbing ladders to retrieve parts several times a day. Some exposure to loud noises every day for up to 30 minutes at a time from air tools and auto repair equipment. A percent of time is spent traveling by car to pick up parts.

Competency

Communication (Intermediate) Interpersonal Savvy (Learning) Customer Centricity (Intermediate) Time Management (Intermediate) Adaptive Learning (Learning) Problem Solving (Learning)

Apply Today

Certified Technician

Tucson, Arizona

We're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service. We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members. We're community minded, and celebrate the growth, development and successes of our diverse Team Members. Whether you’re just starting your journey or looking to grow your career, we’ll support you every step of the way.

Why AAA?

  • Hourly Pay, Wrench Rate with bonus and incentive plans
  • $2500 Sign-On bonus
  • Exceptional benefits within 30 days of hire, to include 401k matching
  • 15 Paid Days off and no Sunday work hours
  • Tuition reimbursement for receiving additional ASE certifications
  • A free AAA Membership and numerous employee discounts

What You'll Do.

  • Successfully complete automotive service and repair work qualified to perform.  Perform work according to safety guidelines.  Complete vehicle inspection form and vehicle diagnostic form and submit to service advisor.  Complete documentation of repair work completed.
  • Advises service advisor of change in a vehicles status. Inspect vehicles for additional needed repairs or maintenance and recommend them to the service advisors for sale to customers.
  • Responsible to maintain a safe and clean work area.  Participate in ongoing training as assigned by management. Study technical bulletins, industry magazines, and technical web sites. 

What You've Done.

  • 3-5 years automotive repair experience
  • 2+ ASE Certifications required or equivalent experience.
  • Valid Arizona driver’s license and current 39 month driving record. 
  • Candidates will be considered if certifications have expired within the last 2 years. 
  • Candidate will be required to re-certify in at least 2 areas at the next testing cycle as a condition of employment. 

AAA Arizona has identified this position as safety sensitive.

PHYSICAL DEMANDS: Required by the Americans with Disabilities Act (ADA).

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions on this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk and hear, required to sit, occasionally required to stand and walk; use and to finger, handle, or feel; and reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, peripheral vision and the ability to focus. Identify specific hazards as necessary (use of chemicals, equipment, driving).

May be exposed to chemicals, pneumatic air, electrical, lifting, tripping and/or falling, drives member and/or company vehicle.

#Automotive

Apply Today

Insurance Sales Agent (Bilingual Spanish Required)

San Rafael, California

We're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service. We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members. We're community minded, and celebrate the growth, development and successes of our diverse Team Members.

Whether you’re just starting your journey or looking to grow your career, we’ll support you every step of the way.

AAA is known for providing exceptional products, service and experiences to our members. Our Insurance Agents are key members of AAA NCNU, providing exceptional, knowledgeable insurance service.  Whether you are experienced sales professional, or an experienced insurance Agent, AAA NCNU will invest in your success by providing you with unparalleled training and support.

Why work for us?

  • Licensing Assistance – If unlicensed, AAA NCNU will reimburse the costs of licensure

  • Training – You’ll attend a thorough, comprehensive, three week training program in our Walnut Creek headquarters

  • No Overhead Costs – W-2 structure with dedicated space in a AAA NCNU branch

  • Compensation – Non recoverable draw hourly compensation or lucrative, uncapped bonus plan with first year production incentives

  • Benefits – Access to Medical, Dental, Vision, wellness program and more!

  • 401k Matching – $1 for $1 company match up to 6% of pay

  • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan

  • Paid Time Off – Accrual of 17 PTO days per year, nine holidays annually and 24 hours per year earmarked for volunteer activities

  • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Essential Functions

• Uses sales techniques and strong product knowledge to identify customer-specific needs to generate new sales, retain existing insureds and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.

• Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Agent’s manager.

• Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.

• Establishes rapport with the insured that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.

• Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.

• Responds to customer inquiries and requests relating to insurance products and membership.

• Researches and resolves complex customer service issues. Often assists the insured in initiating the first notice of loss on claims.

Knowledge/Skills/Abilities

• Strong sales skills with a history of effectively developing, tracking, following up on and closing leads.

• Advanced consultative selling techniques utilizing thorough product knowledge.

• Knowledge of desktop systems including but not limited to Microsoft Office software applications.

Education & Experience/Licenses & Certification

• High school diploma or GED required. Bachelor's degree in relevant field preferred.

• 3 to 5 years of relevant insurance industry work experience required.

• Possess active and unrestricted state issued license(s) required to place property and casualty insurance.

Bilingual Spanish Professional Required

Apply Today

Receiver Warehouse

Scottsdale, Arizona

JOB SUMMARY: Position receives, inspects and records shipments; unloading packages and inspecting the contents to ensure accuracy of ordered items and quality control of incoming product. Packing outbound shipments per request; ensuring items ordered are packed in a secure manner to with stand the rigors of transportation and delivery.

ESSENTIAL FUNCTIONS:

Unload packages from incoming trucks and delivery vehicles and signing for accepted deliveries; recording package counts. Verifying contents match packing slips and receive against PO’s in the inventory management system. Inspecting quality of items received; ensuring damage, miss-shipped, incorrect and missing items are reported to the vendor for correction.

Labeling deliveries and allocating to the designated staging/holding area. Putting away stock and Expense items ordered in to maintain available and ready stock. Transferring items in the inventory management system from staging warehouse to main warehouse.

Stock and Expense part ordering; checking stock levels of parts needing to be ordered, verifying validity of Min/Max stocking levels, creating and submitting purchase orders, tracking status of fulfillment from vendors. Will Call invoicing and ordering as needed or requested by accounting

Performing cycle counts and inventory audits to maintain accuracy of on hand stock and proper stocking levels; reviewing parts to ensure they can be used before their warranty period has passed

Processing returns for items from stock that have or are getting ready to expire, items ordered for jobs that were not used, not needed, miss-ordered, damaged or not in proper working condition; working with vendors and techs to ensure proper returns are processed and RMA’s obtained

Helps maintain 5S and upkeep of warehouse; sweeping, general cleaning.

Supporting other areas/positions in warehouse as needed; purchasing, driving, service, etc…

KNOWLEDGE AND SKILLS:

Customer Service Ability to work in a team environment and participate as an active team member Documentation skills Organization Ability to learn at a fast pace Quality Control

EDUCATION, COMPETENCIES, CERTIFICATIONS/LICENSES:

High School diploma or GED Will need to pass a forklift certification class and on hand testing Proficient computer skills, including MS office suite(Excel, Outlook, Word, power point) Good eye for detail and basic math skills.

WORKING ENVIRONMENT:

Physical requirements; standing, sitting, bending and lifting, need to be able to lift and carry 25 pounds (up to 50 pounds), Long periods looking at a computer screen.

Location : Scottsdale, AZ

#SAFE

Apply Today

Member Experience Associate - DMV Services

San Jose, California

This position will be responsible for supporting our members with DMV transactions.

Essential Functions

  • Exhibits AAA guiding principles and core values
  • Performs routine sales, service and operational functions for AAA Members including; DMV, cashiering, auto travel, notary and insurance sales support, with expectations for maintaining required standards, policies and procedures
  • Understands and actively promotes products and services to achieve individual goals in support of meeting organization goals and objectives 
  • Overcomes obstacles that create barriers to Team Member or branch efforts
  • Identifies process improvement opportunities and proposes solutions
  • Acts as an agent for change while promoting AAA’s guiding principles and core values

Knowledge/Skills/Abilities

  • Demonstrates sales and service skills. Able to effectively interact, face-to-face, with new, prospective and existing Members.
  • Accuracy and comfort handling money, making change, balancing cash drawer.
  • Good computer skills, proficient in both reading and basic arithmetic.
  • Good written and verbal communication skills in person and over the phone.
  • Ability to multitask in response to requests, requirements and Member/Team Member expectations. Ability to accept feedback and correct course as necessary.

Education & Experience / Licenses & Certification

  • High school diploma or GED required
  • Two years sales or customer service experience
  • Experience working with sales and service standards and goals
  • Current  & valid Driver's License with clean history may be required
  • Bonding and fingerprinting may be required
  • P&C Licensing may also be required

Work Environment/Physical Requirements

Works in a variety of office environments where standing, walking or sitting at a desk, table or computer workstation may

be required for extended periods of time. May travel by car, plane or other form of transportation to attend business meetings or conferences. May be required to work in one or more locations in a defined service area. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

#MEASales

Apply Today

Light Service Patrol

San Francisco, California

Essential Functions

  • Operates an electric bicycle, or motorcycle to accommodate the tools and needed supplies to provide simple diagnostics/troubleshooting on members’ vehicles (i.e. flat tire changes, lock-out, fuel delivery services, etc.) at specific urban environments
  • Interacts on-scene with customer /establishing rapport, building relationships, trust and problem solving
  • Utilizes tablet PC, radio communications, and mapping systems
  • Completes daily paperwork (i.e. call-logs, battery invoices, cash receipts, etc.)
  • Inspects and submits maintenance reports of company vehicles for safe and efficient operation
  • Leverages sales skills for offering products and services from AAA to member during service interaction
  • In inclement weather, may operate a light duty, Battery Service or Tow Truck, or as need arises

Knowledge/Skills/Abilities

  • Ability to learn new skills through training
  • Comfort and ability to ride bicycle with extended trailer in urban environment
  • Ability to drive a manual/automatic shift vehicle
  • Ability to drive a motorcycle (Preferred)
  • Ability to drive a bicycle with extended rear-end (Preferred)
  • Customer service skills and the ability to interact with a wide-range of people
  • Basic math skills
  • Ability to communicate effectively and a strong command of the English language
  • Entry level sales skills to support offering of member products
  • Basic automotive knowledge
  • Basic computer knowledge
  • Bilingual communication skills (preferred)

Education & Experience / Licenses & Certification

  • High School Diploma or GED equivalent
  • 5+ years’ experience operating a motor vehicle with a valid driver's license
  • Vocational technical automotive training/certification or equivalent experience (preferred)
  • ASE (Automotive Service Excellence) certification(preferred)
  • Education and Training provided upon hire: I.E.: AAA Compliance Training, RPST,TSAAC, Lock-out, PSP, Battery Service Training
  • M1 Motorcycle license endorsement (Required if operating a Motorcycle)
  • 5 yrs (preferred) motorcycle riding experience

Work Environment/Physical Requirements

Works outdoors at vehicle sites when servicing vehicles. Lifting and carrying tires and parts, weighing up

to 50 pounds, several times a day; bending, kneeling and stooping as required for service calls. Works in

all weather and all traffic conditions. Vehicle recovery sites may be wet, messy and hazardous.

Service Providers are required to provide a photograph for identification purposes. If needed for identification purposes, a photograph may be obtained after an offer of employment is made and accepted

Competency

Customer Centricity (Learning)

Interpersonal Savvy (Learning)

Quality Orientation (Learning)

Time Management (Learning)

Decision Making (Learning)

Apply Today

AAA Club Owned Fleet is Hiring!

Sacramento, California

AAA Club Owned Fleet is Hiring!

Tow Truck Drivers & Battery/Light Service Technicians


 

Job Fair!!!

Date:  Thursday, June 27th, 2019 from 10:00am-2:00pm

8311 Siena Avenue Sacramento, CA 95828



 

Please pre-register by applying on the link below.

Dress is Business Casual, and Please bring Resume

 

 

Why work for us?

  • Great Pay - $16.46/hour + a 5% increase at 6 months

  • Training – You’ll attend a thorough, comprehensive, three week training program

  • Benefits – Medical, Dental, Vision, wellness program and more!

  • 401k Matching – $1 for $1 company match up to 6% of pay

  • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan

  • Paid Time Off – Ten hours per month, ten holidays annually, one floating holiday and 24 hours per year earmarked for volunteer activities

  • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

We are looking for candidates with:

  • Excellent customer service skills!   

  • Flexibility to work swing shift and weekends

  • Ability to drive a manual/automatic shift vehicle

  • Customer service skills and the ability to interact with a wide-range of people

  • Basic automotive knowledge and at least 6 years’ experience operating a motor vehicle with a valid driver's license

  • Basic computer knowledge

  • Bilingual communication skills a plus

  • High School Diploma or GED equivalent required

  • Vocational technical automotive training/certification or equivalent experience (preferred)

Essential Functions

  • Driving and operating a service vehicle (i.e. loading/towing vehicles, flat tire changes, lock-out, fuel delivery services, etc.)

  • On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving

  • Utilizing on-board computer, radio communications, and mapping systems

  • Completion of daily paperwork (i.e. call-logs, battery invoices, cash receipts, etc.)

  • Inspecting and submitting maintenance reports of company vehicles for safe and efficient operation

  • Education and training. I.E.:  AAA Compliance Training, RPST,TSAAC, Lock-out, PSP, Battery Service Training

 

Work Environment/Physical Requirements

  • Works outdoors at vehicle sites when servicing vehicles. Lifting and carrying tires and parts, weighing up to 50 pounds, several times a day; bending, kneeling and stooping as required for service calls. Works in all weather and all traffic conditions. Vehicle recovery sites may be wet, messy and hazardous.

  • If needed for identification purposes, a photograph may be obtained after an offer of employment is made and accepted.  Service Providers are required to provide a photograph for identification purposes.

Apply Today

Automotive Glass Technician

Phoenix, Arizona

Major duties, responsibilities, & expectations

Perform mobile and fixed site removal and installation of auto glass, and glass repairs.  Utilizes hand and power tools to remove moldings, wipers, mirrors, windshields, door glass, and back glass minimizing any vehicle damage that could occur. Glass repair and replacement will be completed per industry / AAA specifications.

Review daily auto glass jobs itinerary and ensure that replacement glass has arrived in good condition from supplier and additional parts / items for installations are on hand. Technician will communicate with Auto Glass Supervisor, CSR's, and suppliers to resolve any discrepancies.

Responsible to provide outstanding level of member / customer satisfaction and will represent AAA in a professional manner.  Work closely with Auto Glass Supervisors and CSR's to quickly resolve any service / quality issues.

Responsible to maintain a clean and safe work environment and adhere to OSHA safety and compliance standards.  Responsible to report accidents and injuries immediately to supervisor and communicate unsafe situations to prevent accidents

May perform other duties as assigned.

Education and/or Experience:

High School diploma or GED required

3-5 years experience

Valid AZ drivers license and current 39 month driving record 

National Glass Association (NGA) certification desired.  Required to obtain NGA certification within 60 days of employment or as determined by management. 

PHYSICAL DEMANDS: Required by the Americans with Disabilities Act (ADA).
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions o this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk and hear, required to sit, occasionally required to stand and walk; use and to finger, handle, or feel; and reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, peripheral vision and the ability to focus. Must be able to lift and or move up to 100 pounds.  Required to sit or stand for extended periods of time and must be able to walk, climb, balance, stoop, kneel, crouch, and crawl.  Must be able to work in severe weather conditions.  May drive up to 300 miles per day. 

#ERSDriver

Apply Today

Fire Sprinkler Inspection Technician Level 3

Scottsdale, Arizona

The ERS Area Safety Representative (ASR) is a team-oriented professional responsible to help drive a comprehensive safety program focused on emergency roadside services.  This role will support both Club Owned Fleet (COF) and independent contract stations. Duties include all aspects of Safety Program including but not limited to: Compliance (e.g. OSHA, EPA, DOT, Fire Safety, and Ergonomics), training, standard operating procedures, scene safety, incident tracking, safe towing, roadside services and member safety.  ASR will also be part of a team that will conduct post incident review of potential safety failures – vehicle accident, injured driver or member, etc. – to assess root cause and reducing future risk which would include workers compensation, general liability and tort claims.

JOB SUMMARY:

  • These positions are responsible for service, repair, maintenance, and inspections of fire sprinkler systems for the existing customer base. These services are critical for the ongoing customer service experience and satisfaction of the account base. The department has primary responsibility for customer retention through the responsiveness and provision of inspection, repair, support, and maintenance operations and service. Level 1,2,3 positions available.

ESSENTIAL FUNCTIONS:

  • Perform complex fire sprinkler system fire alarm inspections, identifying deficiencies and upgrade opportunities. Assist in training level 1 technicians.
  • Perform complex fire sprinkler system repairs, maintenance, and upgrades. Assist in training level 1 technicians.
  • Support the service advisors, key account coordinators, and customer support representatives in the performance of their jobs and service calls. Create reports for customer and agency documentation and submittal. Support the department supervisor.
  • Maintain relationship with municipal and state fire authorities for licensing and inspections. Interface with the monitoring center manager and supervisors.
  • Maintain relationships with major accounts and multi-location accounts to ensure satisfaction and retention. Interface with the sales departments to address current service issues and plan support for future growth.

KNOWLEDGE AND SKILLS:

  • Two -Seven or more years in the installation and/or service of fire sprinkler systems.
  • Seven or more years in the installation and/or service of fire sprinkler systems.
  • Strong customer service communication and conflict resolution skills.
  • Experience in the inspection of fire sprinkler and life safety systems.
  • Technical knowledge of fire, life safety, and sprinkler system design and operation is required.
  • Strong written and verbal communication skills.

EDUCATION, COMPETENCIES, CERTIFICATIONS/LICENSES:

  • Must qualify for state alarm agent license.
  • Knowledge of life safety and electrical codes.
  • Technical certifications are required (CSA, NICET).
  • Equipment manufacturer’s training and/or certifications are desirable.
  • Computer / tablet literacy.

# SAFE

Apply Today

Tow Truck Driver

Oakland, California

A career with AAA Northern California, Nevada, Utah, Arizona, and Mountain West is unique, just like you.

We’re a mission-driven Member services organization. We have a saying here at AAA that we aspire to be America’s most trusted organization absolutely famous for doing the right thing. With more than four million Members, our purpose is to bring peace of mind to Members so that they can enjoy life more.

We work hard to create an environment where you can thrive and where you use your skills and talents to help us deliver legendary Member service. You’ll help have a positive impact on the diverse communities we serve, too.

AAA is known for providing exceptional products, service and experiences to our members. Our Road Service Technicians (Tow Truck Drivers) provide outstanding member experiences by ensuring our members safety on the road.

Why work for us?

  • Great Pay – $19.65/hour + a 5% increase at 6 months
  • Training – You’ll attend a thorough, comprehensive, three week training program
  • Benefits – Medical, Dental, Vision, wellness program and more!
  • 401k Matching – $1 for $1 company match up to 6% of pay
  • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan
  • Paid Time Off – Ten hours per month, ten holidays annually, one floating holiday and 24 hours per year earmarked for volunteer activities
  • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

What our Roadside Service Technicians do:

  • Driving and operating a service vehicle (i.e. loading/towing vehicles, flat tire changes, lock-out, fuel delivery services, etc.)
  • On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving
  • Utilizing on-board computer, radio communications, and mapping systems
  • Completion of daily paperwork (i.e. call-logs, battery invoices, cash receipts, etc.)
  • Inspecting and submitting maintenance reports of company vehicles for safe and efficient operation
  • Education and training. I.E.: AAA Compliance Training, RPST,TSAAC, Lock-out, PSP, Battery Service Training

Education & Experience/Licenses & Certification

  • Ability to drive a manual/automatic shift vehicle
  • Customer service skills and the ability to interact with a wide-range of people
  • Basic math skills
  • Basic automotive knowledge and at least 6 years’ experience operating a motor vehicle with a valid driver’s license
  • Basic computer knowledge
  • Bilingual communication skills a plus
  • High School Diploma or GED equivalent required
  • Vocational technical automotive training/certification or equivalent experience (preferred)
  • ASE (Automotive Service Excellence) certification(preferred)

Work Environment and Physical Requirements:

Works outdoors at vehicle sites when servicing vehicles. Lifting and carrying tires and parts, weighing up to 50 pounds, several times a day; bending, kneeling and stooping as required for service calls. Works in all weather and all traffic conditions. Vehicle recovery sites may be wet, messy and hazardous. Service Providers are required to provide a photograph for identification purposes. If needed for identification purposes, a photograph may be obtained after an offer of employment is made and accepted.   

**Please note that you will be asked to complete a candidate assessment following your application, via email. Your application will not be considered until the assessment has been completed.**

We’ll value your skills and experience. We’re building a performance organization with heart and developing a pipeline of tomorrow’s leaders. Your work will be enhanced with training opportunities, a mentoring program and our Promote-from-within philosophy. We celebrate our diversity and leverage the power of many minds.

Apply Today

Insurance Sales Agent

Great Falls, Montana

We're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service. We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  


We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
 

Why work for us?

  • Licensing Assistance – If unlicensed, AAA MWG will reimburse the costs of licensure

  • Training – You’ll attend a thorough, comprehensive, two week training program

  • No Overhead Costs – W-2 structure with dedication space in a AAA branch

  • Benefits – Medical, Dental, Vision, wellness program and more!

  • 401k Matching – $1 for $1 company match up to 6% of pay

  • Annual Incentive Plan – Eligibility to participate in AAA MWG annual bonus plan

  • Paid Time Off – 17 days your first year + nine holidays annually + 24 hours per year designated for volunteer work

Essential Functions:

  • Uses sales techniques and strong product knowledge to identify customer-specific needs to generate new sales, retain existing insureds and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.

  • Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Agent’s manager.

  • Conduct insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.

  • Establishes rapport with the insured that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.

  • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.

  • Responds to customer inquiries and requests relating to insurance products and membership.

  • Researches and resolves complex customer service issues. Often assists the insured in initiating the first notice of loss on claims.

Knowledge/Skills/Abilities:

  • Strong sales skills with a history of effectively developing, tracking, following up on and closing leads.

  • Advanced consultative selling techniques utilizing thorough product knowledge.

  • Knowledge of desktop systems including but not limited to Microsoft Office software applications.

Education & Experience/Licenses & Certifications:

  • High School Diploma or GED required. Bachelor's degree in a relevant field preferred.

  • 3 to 5 years of sales or relevant insurance industry work experience required.

  • Possess active and unrestricted state issued license(s) required to place property and casualty insurance.

#IA Sales

Apply Today

Retail Sales Rep

Scottsdale, Arizona

JOB SUMMARY:

To create new and profitable recurring monthly revenue through Safeguards core services with professional consultations from a strategic lists of retail and B2B businesses utilizing bundled service offerings.

ESSENTIAL FUNCTIONS:

  • Meet with sales leader to review each days targets and goals
  • Meet with approx 30-40 new business prospects and opportunities per day
  • Give canned presentations with retail and B2B businesses
  • Present and review system demos with perspective clients
  • Submit 3-4 proposals per day to opportunities discovered from prospecting
  • Complete and submit sold transactions using DocuSign
  • Work with the Design Team for onsite system installation conditions or questions
  • Work with installation team to ensure install meets requirements of new clients
  • Follow up with clients after installation is completed to ensure satisfaction
  • Work with sales leader on target lists, what’s working what’s not
  • Ensure all sales materials are current and up to date and on hand
  • Call on pending and potential business not closed during initial site visit
  • Call on existing clients for referrals
  • Update lead trackers through company supplied CRM
  • Work with sales leader on submitting business cards and maintaining email distribution lists
  • Work with sales leader and manufactures on new system training opportunities
  • Conduct one-on-one meetings with sales leader to review goals and measurement metrics
  • Attend associations beneficial to improving knowledge with retail and B2B opportunities
  • Join networking groups to help gain opportunities within designated territories
  • Complete online training modules for both sales and equipment enhancements

KNOWLEDGE AND SKILLS:​

  • 2-3 years’ experience in a sales role
  • Experience in the area of security, fire, access control and video sales is a plus but not mandatory

EDUCATION, COMPETENCIES, CERTIFICATIONS/LICENSES:

  • Computer skills, smart devices and App abilities
  • Strong ability in Word, Excel, and Outlook
  • Outstanding communication, organizational and time management skills
  • High School Diploma
  • College Degree is a plus

Apply Today

AAA Part Time Tow Truck and Light Service Drivers

Phoenix, Arizona

Essential Functions

  • Driving and operating a service vehicle (i.e. loading/towing vehicles, flat tire changes, lock-out, fuel delivery services, etc.)
  • On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving
  • Utilizing on-board computer, radio communications, and mapping systems
  • Completion of daily paperwork (i.e. call-logs, battery invoices, cash receipts, etc.)
  • Inspecting and submitting maintenance reports of company vehicles for safe and efficient operation
  • Education and training. I.E.:  AAA Compliance Training, RPST,TSAAC, Lock-out, PSP, Battery Service Training

Knowledge/Skills/Abilities

  • Ability to learn new skills through training
  • Ability to drive a manual/automatic shift vehicle
  • Customer service skills and the ability to interact with a wide-range of people
  • Basic math skills
  • Ability to communicate effectively and a strong command of the English language
  • Basic automotive knowledge
  • Basic computer knowledge
  • Bilingual communication skills

Education & Experience / Licenses & Certification

  • High School Diploma or GED equivalent
  • 6 – 7 years Experience operating a motor vehicle with a valid driver's license

Work Environment/Physical Requirements

Works outdoors at vehicle sites when servicing vehicles. Lifting and carrying tires and parts, weighing up to 50 pounds, several times a day; bending, kneeling and stooping as required for service calls. Works in all weather and all traffic conditions. Vehicle recovery sites may be wet, messy and hazardous. Service Providers are required to provide a photograph for identification purposes. If needed for identification purposes, a photograph may be obtained after an offer of employment is made and accepted.

#ERSDriver

Apply Today

AAA Tow Truck Driver/Light Service

Reno, Nevada

Why work for us? 

  • Great Pay - $16.46/hour + a 5% increase at 6 months
  • Training - You'll attend a thorough, comprehensive training program
  • Benefits - Medical, Dental, Vision, and more!
  • 401k Matching - $1 for $1 company match up to 6% of pay
  • Annual Incentive Plan - Eligibility to participate in AAA NCNU annual bonus plan
  • Paid Time Off - Ten hours per month, nine holidays annually, and 24 hours per year earmarked for volunteer activities
  • Collaborative Environment - AAA will value your contribution to providing exceptional service to our members

Essential Functions

  • Driving and operating a service vehicle (i.e. loading/towing vehicles, flat tire changes, lock-out, fuel delivery services, etc.)
  • On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving
  • Utilizing on-board computer, radio communications, and mapping systems
  • Completion of daily paperwork (i.e. call-logs, battery invoices, cash receipts, etc.)
  • Inspecting and submitting maintenance reports of company vehicles for safe and efficient operation
  • Education and training. I.E.:  AAA Compliance Training, RPST,TSAAC, Lock-out, PSP, Battery Service Training

Knowledge/Skills/Abilities

  • Ability to learn new skills through training
  • Ability to drive a manual/automatic shift vehicle
  • Ability to ride a bicycle at a skilled level.
  • Customer service skills and the ability to interact with a wide-range of people
  • Basic math skills
  • Ability to communicate effectively and a strong command of the English language
  • Basic automotive knowledge
  • Basic computer knowledge
  • Bilingual communication skills

Education & Experience / Licenses & Certification

• High School Diploma or GED equivalent

•  6 – 7 years Experience operating a motor vehicle with a valid driver's license

• Vocational technical automotive training/certification or equivalent experience (preferred)

• ASE (Automotive Service Excellence) certification(preferred)

Work Environment/Physical Requirements

Work Environment/Physical Requirements:

Works outdoors at vehicle sites when servicing vehicles. Lifting and carrying tires and parts, weighing up to 50 pounds, several times a day; bending, kneeling and stooping as required for service calls. Works in all weather and all traffic conditions. Vehicle recovery sites may be wet, messy and hazardous.

Service Providers are required to provide a photograph for identification purposes. If needed for identification purposes, a photograph may be obtained after an offer of employment is made and accepted.   

Apply Today

Service Technician

Truckee, California

AAA recently acquired SAFE Security with the vision to become the most trusted smart home security brand in this industry. With your help, we aspire to provide the same peace of mind at home as we have provided on the roads for the last 100 years.

SERVICE TECHNICIAN JOB DESCRIPTION

This position is responsible for the service, repair, maintenance, upgrade, installation, and inspections of systems for the existing customer base.  These services are critical for the ongoing customer service experience and satisfaction. 

  • Perform troubleshooting, repairs, and upgrades of systems at customer locations
  • Systems serviced will include security, video surveillance, and some home automation
  • Perform diagnostic evaluation of system issues and perform troubleshooting and repairs
  • Perform surveys and provide estimates for the creation of proposals for work to be performed
  • Inspect systems for proper operation and performance
  • Install new and replacement security systems in customers' homes; this may include wiring, panels, audio/video, CCTV systems and other electrical apparatuses while working with a maximum of 240 volts.
  • Manage parts and inventory process to meet efficiency and accuracy objectives
  • Support the service advisors, key account coordinators, and customer support representatives
  • Review of customer satisfaction survey process to maintain retention
  • Support the virtual assistance technicians to provide internal and external customer technical support and remote programming
  • Provide support for the maintenance of the radio networks and third party platforms for remote management
  • Interface with the monitoring center manager, supervisors, and operators
  • Maintain a high level of safety at all times

QUALIFICATIONS REQUIRED

  • 3-5 years in a position installing or servicing any combination of security and/or life safety systems
  • Strong customer service communication and conflict resolution skills
  • The ability to use hand tools, electrical testing meters, laptop, and tablet required
  • Technical knowledge of security and life safety system design and operation required
  • Strong written and verbal communication skills
  • Technical or manufacturer's certification a plus
  • Networking and computer literacy is required
  • Must qualify for state alarm agent license
  • Technical certifications are desirable
  • Equipment manufacturer's training and/or certifications are desirable
  • Associate's degree (or equivalent business experience) is preferred
Apply Today

Bilingual Insurance Sales Agent - Tagalog or Mandarin

Las Vegas, Nevada

We're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service. We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  

We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
 

Why work for us?

  • Licensing Assistance – If unlicensed, AAA NCNU will reimburse the costs of licensure

  • Training – You’ll attend a thorough, comprehensive, three week training program.

  • No Overhead Costs – W-2 structure with dedication space in a AAA NCNU branch

  • Benefits – Medical, Dental, Vision, wellness program and more!

  • 401k Matching – $1 for $1 company match up to 6% of pay

  • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan

  • Paid Time Off – 17 days your first year + 9 holidays annually + 24 hours of volunteer time annually

Insurance Agent Essential Functions:

  • Uses sales techniques and strong product knowledge to identify customer-specific needs to generate new sales, retain existing insureds and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.

  • Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Agent’s manager.

  • Conduct insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.

  • Establishes rapport with the insured that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.

  • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.

  • Responds to customer inquiries and requests relating to insurance products and membership.

  • Researches and resolves complex customer service issues. Often assists the insured in initiating the first notice of loss on claims.

Knowledge/Skills/Abilities:

  • Strong sales skills with a history of effectively developing, tracking, following up on and closing leads.

  • Advanced consultative selling techniques utilizing thorough product knowledge.

  • Knowledge of desktop systems including but not limited to Microsoft Office software applications.

Education & Experience/Licenses & Certifications:

  • High School Diploma or GED required. Bachelor's degree in a relevant field preferred.

  • 3 to 5 years of relevant insurance industry and/or sales experience required.

  • Possess active and unrestricted state issued license(s) required to place property and casualty insurance.

  • Bilingual in Mandarin or Tagalog preferred.

Apply Today

Automotive Technician

Phoenix, Arizona

We're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service. We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members. We're community minded, and celebrate the growth, development and successes of our diverse Team Members. Whether you’re just starting your journey or looking to grow your career, we’ll support you every step of the way.

Why AAA?

  • Hourly Pay, Wrench Rate with bonus and incentive plans
  • $2500 Sign-On bonus
  • Exceptional benefits within 30 days of hire, to include 401k matching
  • 15 Paid Days off and no Sunday work hours
  • Tuition reimbursement for receiving additional ASE certifications
  • A free AAA Membership and numerous employee discounts

What You'll Do.

  • Successfully complete automotive service and repair work qualified to perform.  Perform work according to safety guidelines.  Complete vehicle inspection form and vehicle diagnostic form and submit to service advisor.  Complete documentation of repair work completed.
  • Advises service advisor of change in a vehicles status. Inspect vehicles for additional needed repairs or maintenance and recommend them to the service advisors for sale to customers.
  • Responsible to maintain a safe and clean work area.  Participate in ongoing training as assigned by management. Study technical bulletins, industry magazines, and technical web sites. 

What You've Done.

  • 3-5 years automotive repair experience
  • 2+ ASE Certifications required or equivalent experience.
  • Valid Arizona driver’s license and current 39 month driving record. 
  • Candidates will be considered if certifications have expired within the last 2 years. 
  • Candidate will be required to re-certify in at least 2 areas at the next testing cycle as a condition of employment. 

AAA Arizona has identified this position as safety sensitive.

PHYSICAL DEMANDS: Required by the Americans with Disabilities Act (ADA).

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions on this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk and hear, required to sit, occasionally required to stand and walk; use and to finger, handle, or feel; and reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, peripheral vision and the ability to focus. Identify specific hazards as necessary (use of chemicals, equipment, driving).

May be exposed to chemicals, pneumatic air, electrical, lifting, tripping and/or falling, drives member and/or company vehicle.

#Automotive

Apply Today

Insurance Sales Agent

Reno, Nevada

AAA is known for providing exceptional products, service and experiences to our members. Our Insurance Agents are key members of AAA, providing exceptional, knowledgeable insurance service.  Whether you are experienced sales professional, or an experienced Insurance Agent, AAA will invest in your success by providing you with unparalleled training and support.

Why work for us?

  • Licensing Assistance – If unlicensed, AAA will reimburse the costs of licensure

  • Training – You’ll attend a thorough, comprehensive, two week training program

  • No Overhead Costs – W-2 structure with dedicated space in a AAA branch

  • Compensation – Non recoverable draw hourly compensation or lucrative, uncapped bonus plan with first year production incentives

  • Benefits – Access to Medical, Dental, Vision, wellness program and more!

  • 401k Matching – $1 for $1 company match up to 6% of pay

  • Annual Incentive Plan – Eligibility to participate in AAA annual bonus plan

  • Paid Time Off – Accrual of 17 PTO days per year, nine holidays annually and 24 hours per year earmarked for volunteer activities

  • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Insurance Agent Responsibilities:

  • Uses sales techniques and product knowledge to identify customer-specific needs to generate new sales, retain existing insured’s and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.
  • Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Associate’s manager.
  • Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.
  • Consistently provides all Members with a sales and service experience that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.
  • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.
  • Responds to customer inquiries and requests relating to insurance products and membership.
  • Researches and resolves customer service issues. Often assists the insured in initiating the first notice of loss on claims.

Education & Experience/Licenses & Certifications:

  • High School Diploma or GED required. Bachelor's degree in relevant field preferred.
  • 2 to 4 years of sales experience required. Insurance industry work experience highly preferred.
  • Currently possesses, or has the ability to acquire the active and unrestricted state issued license(s) required to place Property and Casualty Insurance and Life Insurance. Active required license(s) preferred.      

We’ll value your skills and experience. We’re building a performance organization with heart and developing a pipeline of tomorrow’s leaders. Your work will be enhanced with training opportunities, a mentoring program and our Promote-from-within philosophy. We celebrate our diversity and leverage the power of many minds.    

#IA Sales

Apply Today

Service Technician

Sacramento, California

AAA recently acquired SAFE Security with the vision to become the most trusted smart home security brand in this industry. With your help, we aspire to provide the same peace of mind at home as we have provided on the roads for the last 100 years.

SERVICE TECHNICIAN JOB DESCRIPTION

Positions available in multiple locations in the bay area including Pleasanton, Livermore, Sacramento and Modesto

This position is responsible for the service, repair, maintenance, upgrade, installation, and inspections of systems for the existing customer base.  These services are critical for the ongoing customer service experience and satisfaction. 

  • Perform troubleshooting, repairs, and upgrades of systems at customer locations
  • Systems serviced will include security, video surveillance, and some home automation
  • Perform diagnostic evaluation of system issues and perform troubleshooting and repairs
  • Perform surveys and provide estimates for the creation of proposals for work to be performed
  • Inspect systems for proper operation and performance
  • Install new and replacement security systems in customers' homes; this may include wiring, panels, audio/video, CCTV systems and other electrical apparatuses while working with a maximum of 240 volts.
  • Manage parts and inventory process to meet efficiency and accuracy objectives
  • Support the service advisors, key account coordinators, and customer support representatives
  • Review of customer satisfaction survey process to maintain retention
  • Support the virtual assistance technicians to provide internal and external customer technical support and remote programming
  • Provide support for the maintenance of the radio networks and third party platforms for remote management
  • Interface with the monitoring center manager, supervisors, and operators
  • Maintain a high level of safety at all times

QUALIFICATIONS REQUIRED

  • 3-5 years in a position installing or servicing any combination of security and/or life safety systems
  • Strong customer service communication and conflict resolution skills
  • The ability to use hand tools, electrical testing meters, laptop, and tablet required
  • Technical knowledge of security and life safety system design and operation required
  • Strong written and verbal communication skills
  • Technical or manufacturer's certification a plus
  • Networking and computer literacy is required
  • Must qualify for state alarm agent license
  • Technical certifications are desirable
  • Equipment manufacturer's training and/or certifications are desirable
  • Associate's degree (or equivalent business experience) is preferred
Apply Today

Certified Automotive Technician

Gilbert, Arizona

Successfully complete automotive service and repair work qualified to preform.  Perform work according to safety guidelines.  Complete vehicle inspection form and vehicle diagnostic form and submit to service advisor.  Complete documentation of repair work completed.

Advises service advisor of change in a vehicles status. Inspect vehicles for additional needed repairs or maintenance and recommend them to the service advisors for sale to customers.

Responsible to maintain a safe and clean work area.  Participate in ongoing training as assigned by management. Study technical bulletins, industry magazines, and technical web sites. 

Certifications, Licenses, Registrations:

Valid Arizona driver’s license and current 39 month driving record. 
2 ASE Certifications required or equivalent experience.

Candidates will be considered if there certifications have expired within the last 2 years. 
Candidate will be required to re-certify in at least 2 areas at the next testing cycle as a condition of employment. 

Education and/or Experience:

Technical Training

3-5 years experience

PHYSICAL DEMANDS: Required by the Americans with Disabilities Act (ADA).
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions o this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk and hear, required to sit, occasionally required to stand and walk; use and to finger, handle, or feel; and reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, peripheral vision and the ability to focus. Identify specific hazards as necessary (use of chemicals, equipment, driving).

May be exposed to chemicals, pneumatic air, electrical, lifting, tripping and/or falling, drives member and/or company vehicle.

#Automotive

Apply Today

Insurance Sales Agent - Bilingual Cantonese or Mandarin Preferred

Alameda, California

We're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service. We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members. We're community minded, and celebrate the growth, development and successes of our diverse Team Members.

Whether you’re just starting your journey or looking to grow your career, we’ll support you every step of the way.

AAA is known for providing exceptional products, service and experiences to our members. Our Insurance Agents are key members of AAA NCNU, providing exceptional, knowledgeable insurance service.  Whether you are an experienced sales professional, or an experienced insurance Agent, AAA NCNU will invest in your success by providing you with unparalleled training and support.

Why work for us?

  • Licensing AssistanceIf unlicensed, AAA NCNU will reimburse the costs of licensure

  • Training You’ll attend a thorough, comprehensive, three week training program in our Walnut Creek headquarters

  • No Overhead Costs W-2 structure with dedicated space in a AAA NCNU branch

  • Compensation Non recoverable draw hourly compensation or lucrative, uncapped bonus plan with first year production incentives

  • Benefits Access to Medical, Dental, Vision, wellness program and more!

  • 401k Matching$1 for $1 company match up to 6% of pay

  • Annual Incentive Plan Eligibility to participate in AAA NCNU annual bonus plan

  • Paid Time OffAccrual of 17 PTO days per year, nine holidays annually and 24 hours per year earmarked for volunteer activities

  • Collaborative EnvironmentAAA will value your contribution to providing exceptional service to our members

Insurance Agent Responsibilities

  • Uses sales techniques and product knowledge to identify customer-specific needs to generate new sales, retain existing insured’s and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.

  • Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Associate’s manager.

  • Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.

  • Consistently provides all Members with a sales and service experience that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.

  • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.

  • Responds to customer inquiries and requests relating to insurance products and membership.

  • Researches and resolves customer service issues. Often assists the insured in initiating the first notice of loss on claims.

Education & Experience/Licenses & Certification

  • High school diploma or GED required. Bachelor's degree in relevant field preferred.

  • 2 to 4 years of sales experience required. Insurance industry work experience preferred.

  • Currently possesses, or has the ability to acquire the active and unrestricted state issued license(s) required to place property and casualty insurance and Life Insurance. Active required license(s) preferred.

  • Bilingual Chinese (Cantonese or Mandarin) preferred

**Please note that you will be asked to complete a candidate assessment following your application, via email. Your application will not be considered until the assessment has been completed.**

We’ll value your skills and experience. We’re building a performance organization with heart and developing a pipeline of tomorrow’s leaders. Your work will be enhanced with training opportunities, a mentoring program and our Promote-from-within philosophy. We celebrate our diversity and leverage the power of many minds.              

#IASales

Apply Today

Hired Security System Installers

Scottsdale, Arizona

AAA recently acquired SAFE Security and Safeguard with the vision to become the most trusted smart home security brand in this industry. With your help, we aspire to provide the same peace of mind at home as we have provided on the roads for the last 100 years.

SAFEGUARD IS HIRING!

Safeguard Security Is Holding A Job Fair for Residential Security System Installers

Date:  Saturday, April 27th 2019 from 10:00am-3:00pm

Location:  8454 N. 90th St., Scottsdale, AZ 85258

Please pre-register by applying today or walk-ins welcome!

Bring a copy of your resume and dress for success for an opportunity to meet directly with hiring managers.

Safeguard has been protecting Arizona families and businesses for over 50 years. We are Arizona's largest locally-operated security provider, and we prove every day that we love being there for our clients.

WHY SAFEGUARD?

  • Hourly pay with incentive plans
  • Exceptional benefits
  • Excellent PTO and holiday plans
  • A free AAA Membership and numerous employee discounts
  • Full training

WHAT YOU'LL DO:

  • Provide legendary customer service to all of our customers during your daily interactions
  • Install new and replacement security systems in customers’ homes; this may include wiring, panels, audio/ video, CCTV systems and other electrical apparatuses while working with a maximum of 240 volts. This includes working with electrical equipment and hand tools
  • Providing consultative selling and offering solutions to our customers
  • Maintaining a high-level of safety at all times

WHAT YOU'VE DONE:

  • 1+ years of experience delivering legendary customer service
  • Experience in consultative sales or offering product and service solutions
  • Possess a valid Arizona driver’s license and current 39 month driving record
  • Ability to install low voltage security systems and have a high attention to detail
  • Knowledge of security systems / CCTV such as Honeywell, alarm.com and others is a plus
  • National Electrical Code (NEC) is a plus

TRAINING WILL BE PROVIDED!

Working Environment/Physical Requirements:

The position requires both field and office time. Physical requirements include walking new and existing commercial and residential sites in various stages of construction, climbing ladders/stairs, lifting (up to 50 pounds), working in outdoor weather conditions, sitting, driving to job sites, use of typical hand and electrical tools.

Apply Today

Insurance Sales Agent

Newark, California

We're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service. We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members. We're community minded, and celebrate the growth, development and successes of our diverse Team Members.

Whether you’re just starting your journey or looking to grow your career, we’ll support you every step of the way.

AAA is known for providing exceptional products, service and experiences to our members. Our Insurance Agents are key members of AAA NCNU, providing exceptional, knowledgeable insurance service.  Whether you are an experienced sales professional, or an experienced insurance Agent, AAA NCNU will invest in your success by providing you with unparalleled training and support.

Why work for us?

  • Licensing AssistanceIf unlicensed, AAA NCNU will reimburse the costs of licensure

  • Training You’ll attend a thorough, comprehensive, three week training program in our Walnut Creek headquarters

  • No Overhead Costs W-2 structure with dedicated space in a AAA NCNU branch

  • Compensation Non recoverable draw hourly compensation or lucrative, uncapped bonus plan with first year production incentives

  • Benefits Access to Medical, Dental, Vision, wellness program and more!

  • 401k Matching$1 for $1 company match up to 6% of pay

  • Annual Incentive PlanEligibility to participate in AAA NCNU annual bonus plan

  • Paid Time OffAccrual of 17 PTO days per year, nine holidays annually and 24 hours per year earmarked for volunteer activities

  • Collaborative EnvironmentAAA will value your contribution to providing exceptional service to our members

Insurance Agent Responsibilities

  • Uses sales techniques and product knowledge to identify customer-specific needs to generate new sales, retain existing insured’s and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.

  • Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Associate’s manager.

  • Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.

  • Consistently provides all Members with a sales and service experience that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.

  • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.

  • Responds to customer inquiries and requests relating to insurance products and membership.

  • Researches and resolves customer service issues. Often assists the insured in initiating the first notice of loss on claims.

Education & Experience/Licenses & Certification

  • High school diploma or GED required. Bachelor's degree in relevant field preferred.

  • 2 to 4 years of sales experience required. Insurance industry work experience preferred.

  • Currently possesses, or has the ability to acquire the active and unrestricted state issued license(s) required to place property and casualty insurance and Life Insurance. Active required license(s) preferred.

**Please note that you will be asked to complete a candidate assessment following your application, via email. Your application will not be considered until the assessment has been completed.**

We’ll value your skills and experience. We’re building a performance organization with heart and developing a pipeline of tomorrow’s leaders. Your work will be enhanced with training opportunities, a mentoring program and our Promote-from-within philosophy. We celebrate our diversity and leverage the power of many minds.              

#IASales

Apply Today

Insurance Sales Agent - Bilingual Russian, Spanish or Chinese Preferred

San Francisco, California

Insurance Agents serve our Members by selling them the Property & Casualty, Life and Roadside Assistance insurance that meets the Member’s needs. Individuals in this role are accountable for achieving assigned sales goals while providing an exceptional Member experience. Primary responsibilities include soliciting new business, serving existing insured Members, and retaining policies. Insurance Agents participate in promotions, events, marketing activities, and the cross-sell of all AAA insurance products. Insurance Agents are experienced professionals who guide our Members in the purchase of appropriate products and coverage under limited managerial supervision.

Essential Functions

  • Uses sales techniques and strong product knowledge to identify customer-specific needs to generate new sales, retain existing insureds and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.
  • Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Agent’s manager.
  • Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.
  • Establishes rapport with the insured that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.
  • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.
  • Responds to customer inquiries and requests relating to insurance products and membership.
  • Researches and resolves complex customer service issues. Often assists the insured in initiating the first notice of loss on claims.

Knowledge/Skills/Abilities

  • Strong sales skills with a history of effectively developing, tracking, following up on and closing leads
  • Advanced consultative selling techniques utilizing thorough product knowledge.
  • Knowledge of desktop systems including but not limited to Microsoft Office software applications.

Education & Experience/Licenses & Certification

  • High school diploma or GED required. Bachelor's degree in relevant field preferred.
  • 3 to 5 years of relevant insurance industry work experience required.
  • Possess active and unrestricted state issued license(s) required to place property and casualty insurance.
  • Bilingual skills desired - Russian, Spanish or Chinese (Cantonese or Mandarin)

#IASales

Apply Today

Insurance Sales Agent

San Jose, California

We're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service. We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members. We're community minded, and celebrate the growth, development and successes of our diverse Team Members.

Whether you’re just starting your journey or looking to grow your career, we’ll support you every step of the way.

AAA is known for providing exceptional products, service and experiences to our members. Our Insurance Agents are key members of AAA NCNU, providing exceptional, knowledgeable insurance service.  Whether you are an experienced sales professional, or an experienced insurance Agent, AAA NCNU will invest in your success by providing you with unparalleled training and support.

Why work for us?

  • Licensing Assistance If unlicensed, AAA NCNU will reimburse the costs of licensure

  • Training You’ll attend a thorough, comprehensive, three week training program in our Walnut Creek headquarters

  • No Overhead Costs W-2 structure with dedicated space in a AAA NCNU branch

  • Compensation Non recoverable draw hourly compensation or lucrative, uncapped bonus plan with first year production incentives

  • Benefits Access to Medical, Dental, Vision, wellness program and more!

  • 401k Matching$1 for $1 company match up to 6% of pay

  • Annual Incentive Plan Eligibility to participate in AAA NCNU annual bonus plan

  • Paid Time OffAccrual of 17 PTO days per year, nine holidays annually and 24 hours per year earmarked for volunteer activities

  • Collaborative EnvironmentAAA will value your contribution to providing exceptional service to our members

Insurance Agent Responsibilities

  • Uses sales techniques and product knowledge to identify customer-specific needs to generate new sales, retain existing insured’s and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.

  • Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Associate’s manager.

  • Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.

  • Consistently provides all Members with a sales and service experience that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.

  • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.

  • Responds to customer inquiries and requests relating to insurance products and membership.

  • Researches and resolves customer service issues. Often assists the insured in initiating the first notice of loss on claims.

Education & Experience/Licenses & Certification

  • High school diploma or GED required. Bachelor's degree in relevant field preferred.

  • 2 to 4 years of sales experience required. Insurance industry work experience preferred.

  • Currently possesses, or has the ability to acquire the active and unrestricted state issued license(s) required to place property and casualty insurance and Life Insurance. Active required license(s) preferred.

**Please note that you will be asked to complete a candidate assessment following your application, via email. Your application will not be considered until the assessment has been completed.**

We’ll value your skills and experience. We’re building a performance organization with heart and developing a pipeline of tomorrow’s leaders. Your work will be enhanced with training opportunities, a mentoring program and our Promote-from-within philosophy. We celebrate our diversity and leverage the power of many minds.    

#IASales

Apply Today

Insurance Sales Agent

Anchorage, Alaska

We're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service. We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  


We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
 

Why work for us?

  • Licensing Assistance – If unlicensed, AAA MWG will reimburse the costs of licensure

  • Training – You’ll attend a thorough, comprehensive, two week training program

  • No Overhead Costs – W-2 structure with dedication space in a AAA branch

  • Benefits – Medical, Dental, Vision, wellness program and more!

  • 401k Matching – $1 for $1 company match up to 6% of pay

  • Annual Incentive Plan – Eligibility to participate in AAA MWG annual bonus plan

  • Paid Time Off – 17 days your first year + nine holidays annually + 24 hours per year designated for volunteer work

Essential Functions:

  • Uses sales techniques and strong product knowledge to identify customer-specific needs to generate new sales, retain existing insureds and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.

  • Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Agent’s manager.

  • Conduct insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.

  • Establishes rapport with the insured that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.

  • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.

  • Responds to customer inquiries and requests relating to insurance products and membership.

  • Researches and resolves complex customer service issues. Often assists the insured in initiating the first notice of loss on claims.

Knowledge/Skills/Abilities:

  • Strong sales skills with a history of effectively developing, tracking, following up on and closing leads.

  • Advanced consultative selling techniques utilizing thorough product knowledge.

  • Knowledge of desktop systems including but not limited to Microsoft Office software applications.

Education & Experience/Licenses & Certifications:

  • High School Diploma or GED required. Bachelor's degree in a relevant field preferred.

  • 3 to 5 years of relevant sales or insurance industry work experience required.

  • Possesses or has the ability to possess active and unrestricted state issued license(s) required to place property and casualty insurance.

#IA Sales

Apply Today

Automotive Tech I

San Rafael, California

Essential Functions

Performs routine vehicle inspections, oil changes, other fluids services
(brake fluid, coolant, transmission, etc.), flat tire repair, tire
dismounting/mounting/balancing and other maintenance-related services.
Interprets and completes work orders and related documentation assigned
by shop manager. Documents include, but are not limited to, parts
requisitions, diagnostics reports, inspection forms and recommendations.
Assists other technicians as assigned.
Maintains clean and orderly work area. Returns shop supplied equipment
to proper locations, ready for other technicians to use.

Knowledge, Skills and Abilities

High School diploma or equivalent certification or experience.
Automotive trade school certification or equivalent experience
0 – 2 years experience in inspecting and repairing cars and light trucks

Education, Work Experience,  Licenses & Certifications

High school diploma or equivalent
Automotive trade school certification or equivalent experience
0 – 2 years Experience in inspecting and repairing cars and light trucks
ASE certification or equivalent knowledge in areas of repair responsibility
California Smog License 

Competencies

Organizing (Learning)
Time Management (Learning)
Independence (Learning)
Quality Orientation (Learning)
Judgment (Learning)
Cooperation (Collaboration) (Learning)

Apply Today

Branch Team Leader

Roseville, California

At AAA our branches are where we make good on our promises. A successful Team Lead has a highly developed understanding of how to utilize all branch resources to deliver outstanding Member experiences and foster a team culture of performance excellence with heart. This career level position is responsible for supervising the operational and sales functions of Team Members with minimal supervision, including branch operations, individual Team Member development, and the planning and execution of sales and marketing strategy. In addition to  the sales and servicing of the full range of AAA products, the Team Lead supports building and implementing branch level sales and Team Member engagement strategies to achieve assigned goals. This agile leader proactively learns new processes, and effectively communicates adjustments in plan, process and strategy to quickly align Team Members in an ever changing work environment.  Final success is defined as exceeding our Member's  expectations, achieving branch goals, operational and compliance excellence, and growing our people.

Essential Functions:

  • Champions and exhibits guiding principles and core values of AAA
  • Supports the recruiting, training, onboarding and scheduling of Branch Team Members
  • Supports Team Member goal setting, Team performance feedback, training, evaluation and performance documentation.
  • Supports Individual Team Member Development plan implementation
  • Champion of Team Engagement, and Community Impact participation
  • Drives for results through direct sales and supervision of assigned branch to achieve assigned goals
  • Supports building a performance organization with heart through efficient performance management, setting clear performance and career development expectations, and acting on  tough performance issues early with managerial courage
  • Pulls and distributes sales reports for tracking and performance measurement
  • Assumes responsibility of the branch in absence of manager
  • Ensures compliance with AAA policies, procedures, standards and regulations
  • Coordinates scheduling of facility requests within assigned budgets for the branch, including but not limited to: security, office supply, and building maintenance

Knowledge/Skills/Abilities:

  • Excellent written and verbal communication skills
  • Demonstrated track record of successful business decision making, planning, and problem solving
  • Highly developed leadership skills, quantitative and analytical skills with a proven ability to make data-driven decisions
  • Ability to work cross-functionally across many business units and functions
  • Excellent planning and project management skills
  • Strong change management skills and the ability to operate in an environment of ambiguity
  • Broad knowledge of Property & Casualty insurance, membership sales and service,  and branch operations including industry trends, key drivers of business revenue
  • Outstanding sales and Member service skills and the ability to transfer these skills to others
  • Strong computer skills, including proficiency with the Google Apps Suite  (Sheets, Docs, Drive, Slides)

Education & Experience / Licenses & Certifications:

  • High School Diploma or GED equivalency required. Bachelor's degree in a related field preferred.
  • Minimum 2-3 years of supervisory experience in travel sales, retail sales, insurance sales or the service industry required.
  • Demonstrated experience exceeding individual goals while driving others to exceed goals required.
  • Valid Driver's License may be required.
  • P&C Licensing may be required.

Work Environment/Physical Requirements:

Works in an office environment sitting at a desk, table or computer workstation for extended periods of time. May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

We’ll value your skills and experience. We’re building a performance organization with heart and developing a pipeline of tomorrow’s leaders. Your work will be enhanced with training opportunities, a mentoring program and our Promote-from-within philosophy. We celebrate our diversity and leverage the power of many minds.  

Apply Today

Inside Sales Representative

Scottsdale, Arizona

INSIDE SALES REPRESENTATIVE
Safeguard has been Protecting Arizona families and businesses for over 50 years, we are Arizona's largest locally-operated security provider. Safeguard offers state-of-art products and services our customers demand. These products include but are not limited to: security and fire alarm, video surveillance, access control, energy management, and full home automation. With an A+ Better Business Bureau Ranking, we prove every day that we love being there for and helping our clients. Working together with our clients and protecting what they value most, non-stop, is what we call "Safeguard is with you."

SUMMARY
The Inside Sales Representative is responsible for generating leads, advancing the sales process, closing new business and achieving/assisting in the achievement of opportunity-based sales quotas. The Inside Sales Representative will conduct research to identify leads and reach business targets through telephone, email, and in person. This individual will also actively participate in the planning and execution of company marketing activities providing vital input based on his/her interactions with prospects.

JOB DUTIES

  • Answer inbound sales calls – to close sale and schedule install or schedule consult for Outside Sales Rep.
  • Overcome objections of prospective customers
  • Emphasize product/service features and benefits, quote prices, discuss credit terms, and prepare sales order forms and/or reports
  • Penetrate all targeted accounts and radiate sales from within client base
  • Collaborate with appropriate team members to determine necessary strategic sales approaches
  • Create and deliver qualified opportunities to other team members
  • Maintain and expand the company’s database of prospects
  • Ensure follow-up by passing leads to appropriate team members with calls-to-action, dates, complete profile information, sources, etc.
  • Set up and deliver sales presentations, product/service demonstrations, and other sales actions
  • Assist in creating RFP responses to potential clients
  • Where necessary, support marketing efforts such as trade shows, exhibits, and other events
  • Make outbound follow-up calls to existing clients via telephone and email cross-sell and up-sell
  • Handle inbound, unsolicited prospect calls and convert into sales
  • Enter new customer data and update changes to existing accounts in the corporate database
  • Attend periodic sales training where applicable
  • Appropriately communicate brand identity and corporate position

REQUIREMENTS

  • University or college degree a plus
  • Two to three years of direct work experience in a sales or telesales capacity
  • Demonstrated ability to convert prospects and close deals and achieve sales quotas
  • Solid experience in opportunity qualification, pre-call planning, call control, account development, and time management
  • Success in qualifying opportunities involving multiple key decision makers
  • Strong knowledge of sales principles, methods, practices, and techniques
  • Strong problem identification and objections resolution skills
  • Able to build and maintain lasting relationships with customers
  • Exceptional verbal communication and presentation skills
  • Excellent listening skills
  • Strong written communication skills
  • Self-motivated, with high energy and an engaging level of enthusiasm
  • Able to perform basic calculations and mathematical figures
  • Ability to occasionally travel and attend sales events or exhibits
  • Ability to work individually and as part of a team
  • High level of integrity and work ethic
  • Experience with customer relationship management software
  • Some travel may be required
  • Overtime as required

#SAFE

Apply Today

Insurance Agent

Berkeley, California

We're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service. We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members. We're community minded, and celebrate the growth, development and successes of our diverse Team Members.

Whether you’re just starting your journey or looking to grow your career, we’ll support you every step of the way.

AAA is known for providing exceptional products, service and experiences to our members. Our Insurance Agents are key members of AAA NCNU, providing exceptional, knowledgeable insurance service.  Whether you are an experienced sales professional, or an experienced insurance Agent, AAA NCNU will invest in your success by providing you with unparalleled training and support.

Why work for us?

  • Licensing Assistance – If unlicensed, AAA NCNU will reimburse the costs of licensure

  • Training – You’ll attend a thorough, comprehensive, three week training program in our Walnut Creek headquarters

  • No Overhead Costs – W-2 structure with dedicated space in a AAA NCNU branch

  • Compensation – Non recoverable draw hourly compensation or lucrative, uncapped bonus plan with first year production incentives

  • Benefits – Access to Medical, Dental, Vision, wellness program and more!

  • 401k Matching – $1 for $1 company match up to 6% of pay

  • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan

  • Paid Time Off – Accrual of 17 PTO days per year, nine holidays annually and 24 hours per year earmarked for volunteer activities

  • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Insurance Agent Responsibilities

  • Uses sales techniques and product knowledge to identify customer-specific needs to generate new sales, retain existing insured’s and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.

  • Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Associate’s manager.

  • Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.

  • Consistently provides all Members with a sales and service experience that enhances t he member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.

  • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.

  • Responds to customer inquiries and requests relating to insurance products and membership.

  • Researches and resolves customer service issues. Often assists the insured in initiating the first notice of loss on claims.

Education & Experience/Licenses & Certification

  • High school diploma or GED required. Bachelor's degree in relevant field preferred.

  • 2 to 4 years of sales experience required. Insurance industry work experience preferred.

  • Currently possesses, or has the ability to acquire the active and unrestricted state issued license(s) required to place property and casualty insurance and Life Insurance. Active required license(s) preferred.

**Please note that you will be asked to complete a candidate assessment following your application, via email. Your application will not be considered until the assessment has been completed.**

We’ll value your skills and experience. We’re building a performance organization with heart and developing a pipeline of tomorrow’s leaders. Your work will be enhanced with training opportunities, a mentoring program and our Promote-from-within philosophy. We celebrate our diversity and leverage the power of many minds.

#IASALES

Apply Today

Repair Technician 3

Rocklin, California

Essential Functions

• Completes all automotive maintenance and repairs at an expert level: engine repair, gas and diesel, automatic transmission/transaxle diagnosis and repair, manual transmission/ transaxle diagnosis and repair, suspension and steering  diagnosis and repair, brakes diagnosis and repair, including ABS/ traction control, electrical diagnosis and repair, heating and air conditioning diagnosis and repair, engine performance diagnosis and repair.

• Assists all other Technicians in the shop as needed and oversees all comeback/recheck work for proper repair.

• Maintains in-depth knowledge of specialized skills, and continue to develop additional technical skills, to enable flexibility in work assignments.

• Maintains a clean, well-organized work area. Properly maintains tools and equipment and follow safety procedures as outlined in the safety information supplied by each equipment manufacturer and corporate safety policies.

• Organizes the work presented and plan for the highest efficiency in the performance of all job functions, including vehicle movement.

• Accurately performs repairs and maintenance on all vehicles presented in a professional manner, as specified in manufacturer-designed procedures or accepted industry practices.

• Accurately completes all paperwork, including, repair information on work orders, information for state and emission inspections, etc.

• Verifies repairs are properly completed by re-testing repaired system to ensure proper function and road tests vehicles, as necessary, to identify concerns or validate repair.

• Returns vehicle in clean condition; does not disturb personal property in the vehicle unless movement is required for repair procedures.

• Completely reviews repair orders with Service Advisor to ensure all repairs requested are completed.

• Obtains approval from Service Advisor, who will create an estimate and obtain customer approval before work begins. Submits written requests to the service advisor for approval to sell any additional

Repair Technician III - Lead (CC02R3)

items that are identified and determined to be worn or defective upon disassembly of a system or sub system.

• Reads, understands and utilizes appropriate technical bulletins.

• Attends automotive classes’ seminars and meetings, as recommended by  management.

• Performs other related duties as required.

Knowledge/Skills/Abilities

• Advanced knowledge of PC-based automotive computer equipment and software applications.

• Effective organizational and analytical skills, along with effective written and oral communication skills to enable accurate completion of assignments and effective interaction with others.

• Ability to adjust work schedule and priorities to meet business needs.

• Bilingual communication skills (preferred)

Education & Experience / Licenses & Certification

• High school or equivalent required.  Automotive trade school certification or equivalent preferred.

• Advanced Diagnostic skills

• Must be ASE Master certified; A1-A8

• ASE A-9 certification

• ASE L1 certification; L2 a plus

• ASE X1 Certification

• Advanced Smog License

• EPA Certified for Refrigerant Recovery

• 7+ years experience inspecting and repairing cars and light trucks.

• Must possess and maintain a valid driver’s license with a satisfactory driving record and the ability to operate passenger vehicles and light and medium-duty trucks with automatic and manual transmissions.

• 2-3 years supervisory, management or leadership experience in a similar role preferred

Work Environment/Physical Requirements

Lifting and carrying tires and parts, weighing up to 50 pounds, several times a day; bending and kneeling to vacuum and clean vehicles; pushing cars several times a month; and climbing ladders to retrieve parts several times a day. Some exposure to loud noises every day for up to 30 minutes at a time from air tools and auto repair equipment. A percent of time is spent traveling by car to pick up parts.

Competency Communication (Proficient) Interpersonal Savvy (Proficient) Customer Centricty (Proficient) Time Management (Proficient) Adaptive Learning (Proficient) Problem Solving (Proficient)

Apply Today

Home Maintenance Technician

,

Located in Berkeley, A3Ventures is the innovation lab and capital investment engine of AAA Northern California, Nevada & Utah. We develop and launch new products and services that help people thrive in our rapidly changing world. Home Maintenance Technicians play an integral role in building and promoting the long-term growth of A3 Ventures and AAA House Manager team. As the primary contact with members, you'll meet with homeowners and visit their homes to create custom maintenance plans.

Core Job Responsibilities

  • Effectively communicate with clients.
  • Assess the maintenance needs to a wide variety of single-family homes, troubleshoot issues relating to minor electrical, plumbing, HVAC, roofing, appliances, systems and carpentry.
  • Catalog a variety of systems, take photos where relevant.
  • Enable efficient use of time to minimize non-billable hours.

Knowledge, Skills and Abilities

  • Previous license in a construction trade preferred
  • Basic understanding and hands-on familiarity with a wide range of residential plumbing, electrical, and HVAC systems.
  • Excellent interpersonal communication skills
  • Fluency in professional use of written and verbal English
  • Comfortable with electronic resources
  • Valid CA driver's license
  • Bilingual preferred
  • Must be able to work in an indoor/outdoor environment where seasonal temperature changes can range from freezing to extreme heat
  • Vision requirements include both close range and long distance vision
  • Must be able to lift up to 35 lbs.
  • Must be able to climb ladders and crawl into confined space
  • Must be able to endure walking, squatting, bending, balancing, climbing, kneeling, crawling and prolonged standing
  • Must be able to use hands to grip power and hand tools

Education and Experience

  • Bachelor's degree preferred
  • 5+ years in residential construction, building, maintenance, home inspection or estate management
Apply Today

Part Time Member Experience Associate

Sacramento, California

Essential Functions

  • Exhibits AAA guiding principles and core values
  • Performs routine sales, service and operational functions for AAA Members including; DMV, cashiering, auto travel, notary and insurance sales support, with expectations for maintaining required standards, policies and procedures
  • Understands and actively promotes products and services to achieve individual goals in support of meeting organization goals and objectives 
  • Overcomes obstacles that create barriers to Team Member or branch efforts
  • Identifies process improvement opportunities and proposes solutions
  • Acts as an agent for change while promoting AAA’s guiding principles and core values

Knowledge/Skills/Abilities

  • Demonstrates sales and service skills. Able to effectively interact, face-to-face, with new, prospective and existing Members.
  • Accuracy and comfort handling money, making change, balancing cash drawer.
  • Good computer skills, proficient in both reading and basic arithmetic.
  • Good written and verbal communication skills in person and over the phone.
  • Ability to multitask in response to requests, requirements and Member/Team Member expectations. Ability to accept feedback and correct course as necessary.

Education & Experience / Licenses & Certification

  • High school diploma or GED required
  • Two years sales or customer service experience
  • Experience working with sales and service standards and goals
  • Current  & valid Driver's License with clean history may be required
  • Bonding and fingerprinting may be required
  • P&C Licensing may also be required

Work Environment/Physical Requirements

Works in a variety of office environments where standing, walking or sitting at a desk, table or computer workstation may

be required for extended periods of time. May travel by car, plane or other form of transportation to attend business meetings or conferences. May be required to work in one or more locations in a defined service area. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

#MEASales

Apply Today

Insurance Agent

Mill Valley, California

We're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service. We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  


We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
 

Why work for us?

  • Licensing Assistance – If unlicensed, AAA NCNU will reimburse the costs of licensure

  • Training – You’ll attend a thorough, comprehensive, three week training program.

  • No Overhead Costs – W-2 structure with dedication space in a AAA NCNU branch

  • Benefits – Medical, Dental, Vision, wellness program and more!

  • 401k Matching – $1 for $1 company match up to 6% of pay

  • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan

  • Paid Time Off – Ten hours per month, ten holidays annually, 24 hours per year designated for volunteer work

Essential Functions

  • Uses sales techniques and strong product knowledge to identify customer-specific needs to generate new sales, retain existing insureds and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.

  • Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Agent’s manager.

  • Conduct insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.

  • Establishes rapport with the insured that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.

  • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.

  • Responds to customer inquiries and requests relating to insurance products and membership.

  • Researches and resolves complex customer service issues. Often assists the insured in initiating the first notice of loss on claims.

Knowledge/Skills/Abilities

  • Strong sales skills with a history of effectively developing, tracking, following up on and closing leads.

  • Advanced consultative selling techniques utilizing thorough product knowledge.

  • Knowledge of desktop systems including but not limited to Microsoft Office software applications.

Education & Experience/Licenses & Certification

  • High school diploma or GED required. Bachelor's degree in a relevant field preferred.

  • 3 to 5 years of relevant insurance industry work experience required.

  • Possess active and unrestricted state issued license(s) required to place property and casualty insurance.

#IASales

Apply Today

Cyber Security Lead (PCI, Application, and Cloud Security)

Walnut Creek, California

CYBER SECURITY LEAD

AAA…we're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service. We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.  We're community minded, and celebrate the growth, development and successes of our diverse Team Members.  Whether you’re just starting your journey or looking to grow your career, we’ll support you every step of the way.

Why Work for us:

  • Impact. Play a key role in innovating the future of auto repair while reinventing AAA and the value propositions we deliver to over 5.9M Members.
  • Development. Our team is designed to grow business and business leaders. We intend for you to demonstrate your capabilities and leadership skills and earn rapid advancement.
  • Recognition. We offer a competitive total compensation package including salary, performance bonus, benefits, and 401(k) company match and discretionary contributions.
  • Lifestyle. We do honorable work, and we practice our values: humility, integrity, teamwork, and service.

The Security lead is responsible for ensuring adherence to the Club’s information security strategy, programs and best practices. This is a highly visible hands-on position responsible for identifying and mitigating security risks across functions such as Corporate, Operations, ERS and Information Services.  This individual is the resident security expert, and will security initiatives focused on PCI, Application, and Cloud security.

Essential Functions

  • Direct the areas of identity & access management, infrastructure security operations, security monitoring & reporting, application & data protection, compliance, business  continuity planning and disaster recovery.
  • Oversee all aspects of enterprise information technology security
  • Identify security risks and develop solutions to eliminate or minimize them
  • Maintain security policies and procedures
  • Lead the corporate technology security incident response process
  • Drive successful enforcement of security policies and procedures
  • Manage security and operational assessments
  • Manage remediation of any findings from internal or external assessments
  • Lead implementation of security initiatives and projects
  • Work with business units to design, implement and maintain business continuity and disaster recovery programs
  • Implement and supervise corporate security awareness programs and required training for employees
  • Maintain up-to-date knowledge of the IT security industry including awareness of new or revised security solutions, improved security processes and the development of new attacks and threat vectors.
  • Select and acquire additional security solutions or enhancements to existing security solutions to improve overall enterprise security as per the enterprise’s existing procurement processes.
  • Oversee the deployment, integration and initial configuration of all new security solutions and of any enhancements to existing security solutions in accordance with standard best operating procedures generically and the enterprise’s security documents specifically.
  • Ensure the confidentiality, integrity and availability of the data residing on or transmitted to/from/ through enterprise workstations, servers and other systems and in databases and other data repositories.
  • Ensure the enforcement of enterprise security documents.
  • Supervise all investigations into problematic activity and provide on-going communication with senior management.
  • Supervise the design and execution of vulnerability assessments, penetration tests and security audits.
  • Perform regular security awareness training for all employees to ensure consistently high levels of compliance with enterprise security documents.
  • Engage in ongoing communications with peers in Information Services as well as the various business groups to ensure enterprise wide understanding of security goals, to solicit feedback and to foster co-operation.

Knowledge/Skills/Abilities

  • Extensive experience in enterprise security architecture design.
  • Extensive experience in enterprise security document creation.
  • Experience in designing and delivering employee security awareness training.
  • Experience in developing Business Continuity Plans and Disaster Recovery Plans.
  • Proven ability to lead complex initiatives in a matrix management paradigm.
  • Issue/problem management and resolution skills, advanced time management, planning and multitasking aptitude.
  • Strong understanding and experience with privacy and regulatory compliance including information security enterprise risk assessments, PCI remediation, data protection and strategy.
  • Strong leadership, communications and presentation skills with the ability to clearly communicate status to senior management team
  • Hands on MS Office and related productivity and communication tools
  • Deep understanding and thought leadership in managed hosting services, IaaS and PaaS and the Cloud infrastructure and platform offering, structure and technologies.
  • Experience successfully establishing secure IT operations and/or applications, experience working in an XaaS providers is helpful. Cloud provider experience coupled with data center experience (hybrid ops) is an ideal mix of background
  • Must have experience in developing and creating policies in support of compliance initiatives with excellent knowledge of Sarbanes-Oxley requirements, Payment Card Industry Standards, Health Insurance Portability and Accountability Act, internal IT Audit Standards and Risk Management.
  • Solid Project Management skills
  • Excellent communications and interpersonal skills
  • Vendor management skill

Education & Experience / Licenses & Certification

  • College diploma or university degree in the field of computer science and/or 15 years equivalent work experience.
  • 10+ years successful career experience in progressively more responsible information systems and technology including at least 5+ years in IT security leadership and/or management roles
  • One or more of the following certifications:
  • PCI Professional (PCIP)
  • PCI Internal Security Assessor (ISA)
  • Certified Secure Software Lifecycle Professional
  • (ISC)2 CISSP

#CORPORATE

Apply Today

Branch Team Lead

Alameda, California

This position is responsible for supervising functions or specific employees as assigned by the Business Manager within a branch. Responsible for executing sales and marketing plans within a branch. May include sales and/or servicing, the full range of AAA Membership, Automotive Services, Auto Travel, AAA Life, Vacation & Travel, and Property and Casualty Insurance and Financial products. Provides a high level of
customer service and sales plan execution within assigned areas of the branch. Supports services strategically, driving growth, profitability, customer loyalty and employee performance. A successful Sales and Service Supervisor drives performance that results in year-over-year top line revenue growth and consistently outstanding member experiences.

Essential Functions

  • Supports Business Manager to recruit, hire, train, schedule, motivate and manage performance of branch employees to ensure operational excellence consistent with the AAA brand, to maintain an excellent member experience.
  • Provides employees with an increased awareness of opportunities to orient customers with the full range of AAA products and services.
  • Ensures compliance with AAA policies, procedures, standards and regulations.
  • Supports the Business Manager in goal setting, on-going performance feedback and evaluation and documentation of performance for assigned branch employees.
  • Supports Business Manager with employee scheduling
  • Coordinates facility and building issues within assigned budgets for Branch, including but not limited to: Security, Office Supplies, Building maintenance, supplies and utilities
  • Contributes to continuous sales and service process improvement.
  • Through direct sales and supervision of assigned branch employees, achieves new sales and retention/renewal goals for the branch.
  • Administers branch level contest and incentive awards.
  • Performs as Subject Matter Expert (SME) in various customer service functions within the branch as assigned by the Business Manager (e.g., DMV, Cashiering, Auto Travel).

Knowledge/Skills/Abilities

  • Excellent written and verbal communication skills
  • Outstanding sales and customer service skills
  • Ability to supervise front-line customer contact activities
  • Strong computer skills, including proficiency with MS Office applications (Word, Excel, PowerPoint, Outlook)
  • Bi-lingual communication skills (Preferred)
  • In-depth knowledge of Membership, Insurance, Travel, Retail or Financial Services organization(s) (Preferred)
  • Demonstrated ability to meet and/or exceed sales goals. (Preferred)
  • Operations management experience (Preferred)
  • Knowledge of AAA products and systems (Preferred)

Education & Experience / Licenses & Certification

  • High School Diploma or GED
  • Valid Driver's License
  • 2-3 yrs. supervisory experience in travel, retail sales, insurance or service industry. Comparable experience in a team lead capacity may also be considered. (Preferred)
  • Demonstrated experience meeting and exceeding sales goals. (Preferred)

Work Environment/Physical Requirements

Works in an office environment sitting at a desk, table or computer workstation for extended periods of time. May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

Apply Today

Automotive Technician/Mechanic

Sparks, Nevada

We work hard to create an environment where you can thrive and where you use your skills and talents to help us deliver legendary Member service. You’ll help have a positive impact on the diverse communities we serve, too.

Under direct supervision, performs automotive routine maintenance and services.  Responsible for meeting production standards for Tech I level. Maintains safe working environment and performs work according to established safety standards. Performance goals are set by production, quality and customer service scores when possible.  Occasionally uses diagnostic equipment and tools provided by facility. Some personal tools may be required.
 
Essential Functions

  • Performs routine vehicle inspections, oil changes, other fluids services (brake fluid, coolant, transmission, etc.), flat tire repair, tire dismounting/mounting/balancing and other maintenance-related services.
  • Interprets and completes work orders and related documentation assigned by shop manager. Documents include, but are not limited to, parts requisitions, diagnostics reports, inspection forms and recommendations.
  • Assists other technicians as assigned.
  • Maintains clean and orderly work area. Returns shop supplied equipment to proper locations, ready for other technicians to use.

 
Education & Experience / Licenses & Certification

  • 0 – 2 years experience in inspecting and repairing cars and light trucks
  • Bilingual communication skills (preferred)High school diploma or equivalent
  • Automotive trade school certification or equivalent experience
  • ASE certification or equivalent knowledge in areas of repair responsibility
  • California Smog License
  • Valid Automobile Operator’s License

Work Environment/Physical Requirements


The work is usually performed inside on concrete surfaces where there is exposure to drafts, noise, and fumes from vehicles. Lifting and carrying tires and parts, weighing up to 50 pounds, several times a day; bending and kneeling to vacuum and clean vehicles; pushing cars several times a month; and climbing ladders to retrieve parts several times a day.  Some exposure to loud noises every day for up to 30 minutes at a time from air tools and auto repair equipment.  May occasionally travel by car to pick up parts

Apply Today

Insurance Agent

Modesto, California

We're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service. We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members. ​​​We're  community minded, and celebrate the growth, development and successes of our diverse Team Members.

Whether you’re just starting your journey or looking to grow your career, we’ll support you every step of the way.

Essential Functions

  • Uses sales techniques and strong product knowledge to identify customer-specific needs to generate new sales, retain existing insureds and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.

  • Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Agent’s manager.

  • Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.

  • Establishes rapport with the insured that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.

  • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.

  • Responds to customer inquiries and requests relating to insurance products and membership.

  • Researches and resolves complex customer service issues. Often assists the insured in initiating the first notice of loss on claims.

Knowledge/Skills/Abilities

  • Strong sales skills with a history of effectively developing, tracking, following up on and closing leads.

  • Advanced consultative selling techniques utilizing thorough product knowledge.

  • Knowledge of desktop systems including but not limited to Microsoft Office software applications.

Education & Experience/Licenses & Certification

  • High school diploma or GED required. Bachelor's degree in a relevant field preferred.

  • 3+ years of relevant insurance industry work experience required.

  • Possess active and unrestricted state issued license(s) required to place property and casualty insurance.

#IA Sales

Apply Today

Senior Product Analyst

Walnut Creek, California

SENIOR MARKETING PRODUCT ANALYST

AAA…we're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service. We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.  We're community minded, and celebrate the growth, development and successes of our diverse Team Members.  Whether you’re just starting your journey or looking to grow your career, we’ll support you every step of the way.

Why Work for us:

  • Impact. Play a key role in innovating the future of auto repair while reinventing AAA and the value propositions we deliver to over 6 Million Members.
  • Development. Our team is designed to grow business and business leaders. We intend for you to demonstrate your capabilities and leadership skills and earn rapid advancement.
  • Recognition. We offer a competitive total compensation package including salary, performance bonus, benefits, and 401(k) company match and discretionary contributions.
  • Lifestyle. We do honorable work, and we practice our values: humility, integrity, teamwork, and service.

Our Senior Product Marketing Analyst is someone that is a curious, independent strategic thinker that likes to look at data to find insights and inform decisions for the business that support the overall strategy and corporate objectives. This advanced level analyst holds an in-depth knowledge in multiple areas of the business and can act in a consultative capacity. May participate in large analytic projects and is often assigned to longer term projects which guide business decisions. In addition, the role provides guidance, mentor-ship and training to develop new or lower-level associates, with accountability for team success.

Reporting to the Manager of Product Analytics, the Senior Marketing Product Analyst will have product expertise and be assigned responsibility for conducting data analytics to drive business results and goals.  The role, will work on the entire marketing analytics life-cycle, from recommending campaigns and experiments, to developing foundational dashboards and leveraging data to drive key strategic decisions.  They will provide analysis that help marketers understand and influence AAA’s growth, create key performance indicators that measure and monitor our progress against business-critical goals, as well as perform ad hoc analysis driving into the impact of individual campaigns, investments, and initiatives. 

Essential Functions

  • Performs complex analysis of data and the relationship to operational and financial objectives of the organization.

  • Collaborates with internal and external partners/ stakeholders to investigate issues, make recommendations and develops action plans to achieve goals

  • Proactively analyzes data and delivers insights to business customers to deepen their understanding of key issues.

  • Identifies and troubleshoots complex data issues, working with IT and other areas as needed.

  • Pull data from internal and external partners to evaluate performance and develop insights on marketing campaigns and allocation of creative assets

  • Performs return on Investment (ROI) calculations to improve cost per key performance indicators (KPI) on marketing campaigns, including digital and traditional and provides recommendations to product managers on ways to improve marketing efficiencies

  • Analyze return on marketing investment (ROMI), lifetime value (LTV) and attribution model data to present insights to Product Managers (PM), Associate Product Managers(APM), on how / where best to drive business forward

  • Coaches & mentors teammates on standard analytic approach and actions to take to ensure high quality and effectiveness

  • Ability to pivot and work on projects outside of the scope of role.

Skills, Knowledge and Abilities

  • Strong knowledge of AAA business & product concepts

  • Work cross-functionally across teams including product, marketing, analytics and IT to identify and address analytics tracking, tooling, attribution modeling, and infrastructure challenges

  • Drive interpretation, socialization, and adoption of analytics insights with demonstrated ability to make effective formal presentations and make recommendations to improve marketing efficiency

  • Ability to structure and conduct data analyses relevant to complex business issues using advanced research, analytical, data processing and mathematical skills

  • Hands-on experience managing data-oriented marketing channels like digital and direct mail

  • Strong sense of accountability, self-drive, and the ability to function independently and take on challenges and contribute to the results from brainstorming solutions to execution

  • Strong oral and business writing communication skills and the ability to share analyses and recommendations to non-technical audiences

  • Functions as the analytics partner for integrated marketing campaigns, including establishing consistent tracking, KPIs, and dashboards

  • Understanding of marketing channels and impact on marketing effectiveness with the ability to identify gaps in marketing funnel to channel owners

  • Creative problem solver, positively challenging the status quo to drive solutions with a positive can-do attitude to overcome any obstacles and get things done

  • Experience writing and optimizing SQL queries, data mining and working with large data sets, Strong knowledge of database structures including relational database concepts

  • Advanced Microsoft Excel skills, including charts/graphs, pivot tables, look-ups, and complex nested formulas

  • Experience with business intelligence, reporting and visualization platforms (Tableau, DOMO, Looker, Cognos etc)

  • Proficiency in MS-PowerPoint

Education & Experience / Licenses & Certification

  • Bachelor's degree in a related area or relevant work experience
  • 5+ years in a data-centric business-to-consumer role (e.g. Marketing Analytics, Product Analytics, Customer Data Analytics, Applied Data Science, etc.).
     

Preferred

  • MBA, advanced degree or relevant work experience

  • SCRUM certified and/ or agile methodology experience

  • Executive presence and ability to collaborate with senior leadership

  • Expertise in SQL and proficiency in another data programming language (Python, R, etc.)

Apply Today

Member Experience Generalist

Sacramento, California

We're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service. We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members. We're community minded, and celebrate the growth, development and successes of our diverse Team Members.

Why work for us?  

  • Compensation – Competitive hourly base + incentives

  • Benefits – Access to Medical, Dental, Vision, wellness program and more!

  • 401k Matching – $1 for $1 company match up to 6% of pay

  • Annual Incentive Plan – Eligibility to participate in AAA annual bonus plan

  • Paid Time Off – Accrual of 17 PTO days per year, nine holidays annually, and 24 hours per year earmarked for volunteer activities

Essential Functions

  • Performs three or more sales and/or operational functions at an expert level for NCNU members (DMV, cashiering, domestic travel, underwriting support) with expectations for leading and coaching team to maintain required service standards and vision and value behavior standards. Serves as first line of contact to resolve customer complaints, billing and other issues that Sales and Service Associate is incapable of resolving.

  • Handles most complex questions and customer service functions. May work in multiple locations.

  • Provides team leadership and expertise in all NCNU products and services to achieve departmental goals and objectives.  Overcomes customer obstacles.

  • Promotes products and services through cross-sales and referrals. Tracks and monitors location goals.  Responsible for team sales and service results. Function as a champion of new products and initiatives (ex: launch of new credit card).  May facilitate staff meetings or team huddles.

  • Coordinates work flow and resources in a well-planned and organized manner.

  • Makes process improvement recommendations.  Shares information with others to enable them to successfully get results. Example, performs ad-hoc audits on procedures, required financial guidelines, security operations, compliance with training and coordination of completion of training. Identifies process improvement opportunities.

  • Keeps up to date on trends in areas of expertise.

  • Assumes office administrative and operational duties in absence of manager.

Knowledge/Skills/Abilities 

  • Demonstrated sales and customer service skills

  • Ability to serve as front-line customer contact

  • Ability to find creative ways to overcome obstacles and exceed goals

  • Demonstrates team leadership and the ability to coach or lead a team, provide training and guidance to others

  • Strong written and verbal communication skills in person and over the phone

  • Accuracy and comfort handling money, making change, balancing cash drawer

  • Demonstrated personal computer skills, proficient in both reading and basic arithmetic

  • Bilingual communication skills (preferred)

  • Working knowledge of financial or membership organizations and their financial operations

Education & Experience / Licenses & Certifications

  • High School Diploma or GED required

  • Three years of sales or customer service experience in a lead capacity required

  • Experience working with sales goals required

  • Valid driver's license and fingerprinting may be required

  • P&C licensing may be required

Apply Today

Senior Consumer Insights Analyst

Walnut Creek, California

SENIOR CONSUMER INSIGHTS ANALYST

AAA…we're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service. We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.  We're community minded, and celebrate the growth, development and successes of our diverse Team Members.  Whether you’re just starting your journey or looking to grow your career, we’ll support you every step of the way.

Why Work for us:

  • Impact. Play a key role in innovating the future of auto repair while reinventing AAA and the value propositions we deliver to over 5.9M Members.
  • Development. Our team is designed to grow business and business leaders. We intend for you to demonstrate your capabilities and leadership skills and earn rapid advancement.
  • Recognition. We offer a competitive total compensation package including salary, performance bonus, benefits, and 401(k) company match and discretionary contributions.
  • Lifestyle. We do honorable work, and we practice our values: humility, integrity, teamwork, and service.

Our Senior Member Insights Analyst will be accountable for generating insights that lead to new product/service ideation, growing our market penetration through targeting, positioning, and creative campaign testing. They will help Marketing, A3Ventures, and Strategic Initiatives to better understand behavioral and attitudinal trends in the market, shifts in demographics or socio-economics, and emerging technology that will impact our omni-channel strategy. designs, executes, and analyzes qualitative and quantitative market research programs and ad-hoc projects. Delivering member and marketplace insight and learnings to business units in order to grow the core AAA businesses.

Essential Functions

  • Has strong expertise in qualitative and quantitative techniques and the ability to apply tools appropriately based on business needs and resources.
  • Lead vendor and agency partner research projects to select the best methodology and tools to maximize learning and gain value from projects.
  • Manage brand equity tracking, positioning, communication and advertising testing, new product concept and product testing, and larger strategic projects.
  • Provides perspective on innovative tools to enhance the impact of the Member Insights team.
  • Incorporate macro trends into everyday activities and articulate how these trends influence our Members mindset and purchase behaviors.
  • Have the ability to convert complex data and findings into understandable tables, graphs, and written reports.
  • Be a strategic thought leader and collaborate with cross-functional partners such as product, digital, sales, analytics, etc.
  • Have the ability to pull disparate pieces of data together, analyze data, uncover insights and then create concise and compelling stories to bring those insights to life.

Knowledge and Skills

  • Evidence of strong analytical skills; ability to use research as a tool in decision making.
  • Ability to self-prioritize and deliver against competing concurrent projects. Ability to deliver on tight timelines and move quickly with cross-functional teams to execute on decisions while maintaining attention to detail.
  • Excellent communication, presentation and organization skills.

Education and Experience

  • Bachelor's degree in related area (BA/BS degree in business, statistics, marketing, psychology, consumer behavior or related discipline) or an equivalent combination of education and experience. Master’s degree preferred not required.
  • At least 5 -7 years of experience in voice of customer, market research, marketing, quantitative analysis, and/or business analysis blending a mix of qualitative and quantitative research experience in a business to consumer environment
  • Experience in consumer research including custom and syndicated.
Apply Today

Member Experience Associate

Auburn, California

We're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service.

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  

We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
 

Essential Functions

  • Exhibits AAA guiding principles and core values

  • Performs routine sales, service and operational functions for AAA Members including; DMV, cashiering, auto travel, notary and insurance sales support, with expectations for maintaining required standards, policies and procedures

  • Understands and actively promotes products and services to achieve individual goals in support of meeting organization goals and objectives 

  • Overcomes obstacles that create barriers to Team Member or branch efforts

  • Identifies process improvement opportunities and proposes solutions

  • Acts as an agent for change while promoting AAA’s guiding principles and core values

Knowledge/Skills/Abilities

  • Demonstrates sales and service skills. Able to effectively interact, face-to-face, with new, prospective and existing Members.

  • Accuracy and comfort handling money, making change, balancing cash drawer.

  • Good computer skills, proficient in both reading and basic arithmetic.

  • Good written and verbal communication skills in person and over the phone.

  • Ability to multitask in response to requests, requirements and Member/Team Member expectations. Ability to accept feedback and correct course as necessary.

Education & Experience / Licenses & Certification

  • High school diploma or GED required

  • Two years sales or customer service experience

  • Experience working with sales and service standards and goals

  • Current  & valid Driver's License with clean history may be required

  • Bonding and fingerprinting may be required

  • P&C Licensing may also be required

Work Environment/Physical Requirements

Works in a variety of office environments where standing, walking or sitting at a desk, table or computer workstation may be required for extended periods of time. May travel by car, plane or other form of transportation to attend business meetings or conferences. May be required to work in one or more locations in a defined service area. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

Apply Today

ASE Certified Automotive Technician

Scottsdale, Arizona

 We work hard to create an environment where you can thrive and where you use your skills and talents to help us deliver legendary Member service. You’ll help have a positive impact on the diverse communities we serve, too.

Why AAA?

  • Hourly Pay, Wrench Rate with bonus and incentive plans
  • $2500 Sign-On bonus
  • Exceptional benefits within 30 days of hire, to include 401k matching
  • 15 Paid Days off and no Sunday work hours
  • Tuition reimbursement for receiving additional ASE certifications
  • A free AAA Membership and numerous employee discounts

What You'll Do

  • Successfully complete automotive service and repair work qualified to perform.  Perform work according to safety guidelines.  Complete vehicle inspection form and vehicle diagnostic form and submit to service advisor.  Complete documentation of repair work completed.
  • Advises service advisor of change in a vehicles status. Inspect vehicles for additional needed repairs or maintenance and recommend them to the service advisors for sale to customers.
  • Responsible to maintain a safe and clean work area.  Participate in ongoing training as assigned by management. Study technical bulletins, industry magazines, and technical web sites. 

What You've Done

  • 3-5 years automotive repair experience
  • 2+ ASE Certifications required or equivalent experience.
  • Valid Arizona driver’s license and current 39 month driving record. 
  • Candidates will be considered if certifications have expired within the last 2 years. 
  • Candidate will be required to re-certify in at least 2 areas at the next testing cycle as a condition of employment.  

AAA Arizona has identified this position as safety sensitive.

PHYSICAL DEMANDS: Required by the Americans with Disabilities Act (ADA).

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions on this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk and hear, required to sit, occasionally required to stand and walk; use and to finger, handle, or feel; and reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, peripheral vision and the ability to focus. Identify specific hazards as necessary (use of chemicals, equipment, driving).

May be exposed to chemicals, pneumatic air, electrical, lifting, tripping and/or falling, drives member and/or company vehicle.

#Automotive

Apply Today

Insurance Sales Agent

Carson City, Nevada

We're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service. We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members. ​​​We're  community minded, and celebrate the growth, development and successes of our diverse Team Members.

Whether you’re just starting your journey or looking to grow your career, we’ll support you every step of the way.
 

Why work for us?

  • Licensing Assistance – If unlicensed, AAA NCNU will reimburse the costs of licensure

  • Training – You’ll attend a thorough, comprehensive, three week training program.

  • No Overhead Costs – W-2 structure with dedication space in a AAA NCNU branch

  • Benefits – Medical, Dental, Vision, wellness program and more!

  • 401k Matching – $1 for $1 company match up to 6% of pay

  • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan

  • Paid Time Off – 17 days your first year + nine holidays annually + 24 hours earmarked for volunteer time

Insurance Agent Essential Functions:

  • Uses sales techniques and strong product knowledge to identify customer-specific needs to generate new sales, retain existing insureds and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.

  • Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Agent’s manager.

  • Conduct insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.

  • Establishes rapport with the insured that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.

  • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.

  • Responds to customer inquiries and requests relating to insurance products and membership.

  • Researches and resolves complex customer service issues. Often assists the insured in initiating the first notice of loss on claims.

Knowledge/Skills/Abilities:

  • Strong sales skills with a history of effectively developing, tracking, following up on and closing leads.

  • Advanced consultative selling techniques utilizing thorough product knowledge.

  • Knowledge of desktop systems including but not limited to Microsoft Office software applications.

Education & Experience/Licenses & Certifications:

  • High School Diploma or GED required. Bachelor's degree in a relevant field preferred.

  • 3 to 5 years of relevant sales or insurance industry work experience required.

  • Possesses or has the ability to possess active and unrestricted state issued license(s) required to place property and casualty insurance.

#IA Sales

Apply Today

Customer Support Representative

,

JOB SUMMARY:

Contact point for billing, website navigation, trouble shooting remote services, and data entry updates.  Assist technicians with activating the security monitoring and supporting other team members with information gathering, research on accounts, and follow up on general customer support needs.

ESSENTIAL FUNCTIONS:

  • Handle high call volume to assist clients with billing, questions, requests, problem solving, and changing level of service.
  • Completing data entry updates received via email from customers and coworkers.
  • Working with technicians and sales reps to complete activation's, gather information, and complete any data entry updates.

KNOWLEDGE AND SKILLS:

  • Two or more years of customer support experience.
  • Professional phone experience.
  • Computer Literate 
  • Type 40 WPM
  • Great verbal and written communication skills
  • Problem solving skills
  • Enjoys working in fast paced environment

EDUCATION,COMPETENCIES, CERTIFICATIONS/LICENSES:

  • High School Diploma or GED Equivalent

Location : Scottsdale, Arizona

#SAFE

Apply Today

Residential Sales Consultant

Scottsdale, Arizona

This position sells our Home Security and Automation products and services to customers in their homes (in home Consultations) in an effort to gain Recurring Monthly Revenue (RMR).

New Client Services gives leads (schedules consultations) for these Consultants when the customer does not have an existing system in their home.

This position also prospects for new business through networking and events.

ESSENTIAL FUNCTIONS:

  • Sell our Home Security and Automation products, in the State of AZ.  Provide customers a presentation/proposal that highlights the positive features, advantages and benefits of Safeguard and our services.
  • Establish and develop mutually beneficial relationships with existing and potential clients to obtain referrals to develop into new sales.  Prospecting through company provided sponsorship.
  • Customer Experience – set accurate expectations with customers on our systems capabilities and the install process.  Monitor job progress and demonstrate system operation during a final “walk-through” with clients.
  • Maintain an in-depth knowledge base of product lines, services, and customer needs through training and research.
  • Process all sales paperwork per company guidelines.

KNOWLEDGE AND SKILLS:

  • Must have face to face Sales/Customer Service experience
  • Must be energetic and self-motivated
  • Must enjoy talking to people

Work Location Scottsdale,Arizona

#SAFE

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Installer

Scottsdale, Arizona

Commercial Installer

·         5-10 years of experience installing, programming, and troubleshooting security, access control, audio/video, networking, and CCTV Systems

·         Proficient knowledge with the following system types:

o   Security – Honeywell, DSC, 2GIG, other systems a plus

o   CCTV – Honeywell, other systems a plus

o   Access Control – Honeywell, other systems a plus

·         Ability to read and install systems per design drawings and sales proposals

·         Position requires high level of efficiency, attention to detail, quality control, and teamwork

·         Candidate must possess all necessary hand tools to complete daily tasks

·         Candidate should be comfortable with training junior installers

Location: Scottsdale, AZ

#SAFE

Apply Today

Fire Suppression Inspection Technician

Scottsdale, Arizona

Job Description:

This position serves as a point of contact for internal and external customer service and communications activities.   As support for the Manager of ERS Safety this position requires a high level of professionalism and experience with vendor, supplier, and internal business partner relations, and must rely on experience and judgment to plan and accomplish goals.  May participate in larger projects and/or assume responsibilities for a portion of the project related to Road Service Operations which can include compliance strategies with OSHA, DOT, EPA, Business Continuity and Emergency Management.

JOB SUMMARY:

This position is responsible for service, repair, maintenance, and inspections of fire suppression systems for the existing customer base. These services are critical for the ongoing customer service experience and satisfaction of the account base. The department has primary responsibility for customer retention through the responsiveness and provision of inspection, repair, support, and maintenance operations and service.

ESSENTIAL FUNCTIONS:

  • Perform fire suppression system inspections, identifying deficiencies and upgrade opportunities.
  • Perform fire suppression system repairs, maintenance, and upgrades.
  • Support the service advisors, key account coordinators, and customer support representatives in the performance of their jobs and service calls. Create reports for customer and agency documentation and submittal.
  • Maintain relationship with municipal and state fire authorities for licensing and inspections. Interface with the monitoring center manager and supervisors.
  • Maintain relationships with major accounts and multi-location accounts to ensure satisfaction and retention. Interface with the sales departments to address current service issues and plan support for future growth.

KNOWLEDGE AND SKILLS:

  • Five or more years in the installation and/or service of fire suppression systems.
  • Strong customer service communication and conflict resolution skills.
  • Strong written and verbal communication skills.

EDUCATION, KNOWLEDGE, SKILLS, COMPETENCIES, CERTIFICATIONS/LICENSES:

  • Must qualify for state alarm agent license.
  • Knowledge of life safety codes.
  • Technical certifications are required (CSA, NICET).
  • Equipment manufacturer’s training and/or certifications are desirable.
  • Computer / tablet literacy.

Location : Scottsdale, AZ

#SAFE

Apply Today

Security System Installer

Scottsdale, Arizona

This position sells Safeguard Home Security and Automation products and services to customers in their homes (in home Consultations) in an effort to gain Recurring Monthly Revenue (RMR).

New Client Services gives leads (schedules consultations) for these Consultants when the customer does not have an existing system in their home.

This position also prospects for new business through networking and events.

ESSENTIAL FUNCTIONS :

Sell Home Security and Automation products, in the State of AZ.  Provide customers a presentation/proposal that highlights the positive features, advantages and benefits of Safeguard and our services.

  • Establish and develop mutually beneficial relationships with existing  and potential clients to obtain referrals to develop into new sales. Prospecting through company provided sponsorship.
  • Customer Experience – set accurate expectations with customers on our systems capabilities and the install process.  Monitor job progress and demonstrate system operation during a final “walk-through” with clients. Maintain an in-depth knowledge base of product lines, services, and customer needs through training and research.
  • Process all sales paperwork per company guidelines.

KNOWLEDGE AND SKILLS:

  • Must have face to face Sales/Customer Service experience
  • Must be energetic and self-motivated
  • Must enjoy talking to people

EDUCATION, COMPETENCIES, CERTIFICATIONS/LICENSES:

  • Must be able to pass a background check and drug screen
  • Must possess reliable transportation and current automobile insurance
  • High School Diploma (or equivalent) is required

WORKING ENVIRONMENT/ MINIMUM PHYSICAL REQUIREMENTS:

  • This position will work in the field 80% of the time; running consultations and prospecting for new business.
  •  Physical requirements walking to and from consultations and prospecting events with a bag for laptop and demo equipment (approx.. 15 pounds)

 #safe

Apply Today

Sr. Financial Analyst - Sales Finance

Walnut Creek, California

SENIOR FINANCIAL ANALYST

AAA…we're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service. We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.  We're community minded, and celebrate the growth, development and successes of our diverse Team Members.  Whether you’re just starting your journey or looking to grow your career, we’ll support you every step of the way.

Why Work for us:

  • Impact. Play a key role in innovating the future of auto repair while reinventing AAA and the value propositions we deliver to over 6 Million Members.
  • Development. Our team is designed to grow business and business leaders. We intend for you to demonstrate your capabilities and leadership skills and earn rapid advancement.
  • Recognition. We offer a competitive total compensation package including salary, performance bonus, benefits, and 401(k) company match and discretionary contributions.
  • Lifestyle. We do honorable work, and we practice our values: humility, integrity, teamwork, and service.

Our Senior Financial Analyst requires an energetic, creative and highly capable financial professional who can create and sustain financial expense models, engage with management as a strong business partner and a trusted financial advisor for the assiged business unit(s). This role may support the principal financial analyst on a day to day basis.  Creates complex models that require subject matter expertise and the ability to understand company operations, objectives, strategies, in order to improve operations within the company and financial decisions. Provides financial and operational analysis to senior management and internal clients. Participates in preparing the components of operating budgets.

Essential Functions

  • Creates complex models that require subject matter expertise and the ability to understand company operations, objectives, strategies, in order to improve operations within the company and financial decisions.
  • Provides complex financial and operational analysis to senior management and internal clients. Uses information to develop reports in order to drive results and behaviors.
  • Participates in preparing the complex components of operating budgets (pricing assumptions, 3rd party agreements, issues involving legal entities, etc.). Must be able to point out and correct errors, faulty assumptions.  Likely to develop changes to approach, as needed.
  • Provides solutions/ recommendations, strategies and actions to senior and executive management.
  • Participates in the resolution of issues and process improvement opportunities. Likely to create presentations for senior management.
  • Quickly assesses and interprets financial reports for senior management and alerts them to significant as well as subtle issues and trends.  Develops solutions and alternatives.

Knowledge/Skills/Abilities

  • Consistently displays strong analytical skills that effectively interpret problems and provide compelling and persuasive solutions
  • Proficient in the use and development of financial models
  • Strong interpersonal and inter-departmental skills
  • Has solid knowledge of the industry (preferred)
  • Ability to identify key drivers of business results (preferred)
  • Bilingual communication skills (preferred)

Education & Experience / Licenses & Certification

  • Bachelor's degree in related area (Business Administration, Finance, Accounting, Economics, or equivalent experience and education) or an equivalent combination of education and experience
  • 8+ years of experience in finance or related area (preferred)
  • Experience in insurance or with a financial institution (preferred)

Apply Today

Machine Learning Engineer

Walnut Creek, California

MACHINE LEARNING ENGINEER

AAA…we're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service. We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.  We're community minded, and celebrate the growth, development and successes of our diverse Team Members.  Whether you’re just starting your journey or looking to grow your career, we’ll support you every step of the way.

Why Work for us:

  • Impact. Play a key role in innovating the future of auto repair while reinventing AAA and the value propositions we deliver to over 6 Million Members.
  • Development. Our team is designed to grow business and business leaders. We intend for you to demonstrate your capabilities and leadership skills and earn rapid advancement.
  • Recognition. We offer a competitive total compensation package including salary, performance bonus, benefits, and 401(k) company match and discretionary contributions.
  • Lifestyle. We do honorable work, and we practice our values: humility, integrity, teamwork, and service.

We are looking for a brilliant mind to join our team to work on analyzing existing data sets to identify trends and patterns in order to increase efficiency in our business processes.

Essential Functions

  • Build Machine Learning data models
  • Write scripts and SQL queries
  • Analyze data sets
  • Apply Machine Learning in large data environment
  • Build, evaluate and verify Machine Learning data models

Knowledge/Skills

  • 3 plus years’ experience in Python, Perl, Shell
  • 3 plus years’ experience in REST, SOAP, or comparable web technologies
  • Solid understanding of relational databases and/or cloud based storage.
  • Ability to build stable Rest and/or SOAP API's
  • Good to have experience with web applications and programming language’s such as JavaScript, and JQuery
  • Ability to work and thrive in a fast paced environment, learn rapidly and master diverse web technologies and techniques
  • Exploring and implementing algorithms on large data sets, applying machine learning, statistics, data mining, or other algorithms and forms of analysis to analyze and solve complex business problems
  • Experience build Machine Learning models; scikit-learn,  Tensorflow, XGBoost
  • Excellent oral and written skills

Education & Experience / Licenses & Certification

  • Degree in related area or an equivalent combination of education and experience in Computer Engineering/Science/Mathematics
  • 3 - 4 years Data Science / Machine Learning experience
Apply Today

Sr. Growth Marketer - GIG Car Share

Berkeley, California

Located in Downtown Berkeley, A3Ventures is the innovation lab and capital investment engine of AAA. We anticipate needs and shape innovations to help people make sense of our rapidly changing world.

The first new venture to be launched by A3Ventures is GIG Car Share, Northern California's first one-way car share business – positioned at the intersecting trends of mobility, collaborative consumption, and sustainability. We are looking for a Sr. Growth Marketer to join our team.

As Sr. Growth Marketer at GIG Car Share, you will be responsible for driving Member acquisition by scaling and leading our next phase of profitable growth. Our ideal candidate has a proven ability to grow critical KPI’s such as app store views, app downloads, registrations, trials and repeat usage.  You should possess an analytical mindset and profit orientation while thriving in an environment of fast testing, measuring, and iterating in pursuit of goals and objectives.

Essential Job Functions:

Growth Strategy, Execution & Optimization: Create and own a multi-channel, evolving growth strategy based on product needs: SEO/ASO, SEM, DSPs, paid social, community/influencer development, word of mouth, email marketing, push notifications, traditional, mobile native and web, programmatic display, etc. Design, launch and optimize campaigns across various channels that meet financial and KPI objectives by getting our audience to take specific and measurable actions. Increase our reach, engagement and loyalty across all platforms. Uncover and leverage new emerging channels to create new growth opportunities.

Lead Generation & Member Acquisition: Drive consumer traffic to mobile app with the intent of optimizing & increasing conversion rates. Convert insights into action - see Member acquisition process through from ideation to execution. Develop and implement a robust Member engagement/retention strategy to effectively manage Member churn.

Test & Learn: A/B test new and unique ideas based on a deep understanding of data. You will be able to immediately see the impact of your work.

Analyze: Use analytical techniques to identify and unblock bottlenecks; define the KPIs and goals for success; analyzing Member data and users’ feedback.

What You’ve Done:

Growth Marketing  & Hacking:  You have been responsible for growth strategy, execution, and optimization for a few products or services and have the conversion metrics to show for it. You have a proven track record of success in scaling and automating growth processes through cross channel user acquisition and retention initiatives.

Strategic Planning and Future Visioning:  You’ve developed and executed effective strategies as well as consumer visioning and led their deployment to accelerate e-commerce sales growth.

Data Analysis: You have strong analytical skills and experience with data analysis and reporting. Strength in strategic data interpretation and visual representation of data is required.

A/B Testing experience: You love to (A/B) test, know how your target audience moves, and how you can trigger and capture their attention.

Actionable Results: You are relentless in the pursuit of growth, and know how to win new business.

What You’ll Need to Succeed:

  • 5+ years’ experience in marketing -- including 3+ in a direct-response/mobile user acquisition
  • Deep experience with using analytical tools and interpreting data to drive decisions and behavior.
  • Bachelor’s Degree required.  MBA or Master’s a plus.
  • Strong track record of building growth hack programs that have measurable impact.
  • Transformational leadership qualities, emotional intelligence, an executive presence and a startup mindset.

#innovation

Apply Today

Certified Auto Technician

Peoria, Arizona

We're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service.


We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  


We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
 

We work hard to create an environment where you can thrive and where you use your skills and talents to help us deliver legendary Member service. You’ll help have a positive impact on the diverse communities we serve, too.

Why AAA?

  • Hourly Pay, Wrench Rate with bonus and incentive plans

  • $2500 Sign-On bonus

  • Exceptional benefits within 30 days of hire, to include 401k matching

  • 15 Paid Days off and no Sunday work hours

  • Tuition reimbursement for receiving additional ASE certifications

  • A free AAA Membership and numerous employee discounts

What You'll Do.

  • Successfully complete automotive service and repair work qualified to perform.  Perform work according to safety guidelines.  Complete vehicle inspection form and vehicle diagnostic form and submit to service advisor.  Complete documentation of repair work completed.

  • Advises service advisor of change in a vehicles status. Inspect vehicles for additional needed repairs or maintenance and recommend them to the service advisors for sale to customers.

  • Responsible to maintain a safe and clean work area.  Participate in ongoing training as assigned by management. Study technical bulletins, industry magazines, and technical websites. 

What You've Done.

  • 3-5 years automotive repair experience

  • 2+ ASE Certifications required or equivalent experience.

  • Valid Arizona driver’s license and current 39 month driving record. 

  • Candidates will be considered if certifications have expired within the last 2 years. 

  • Candidate will be required to re-certify in at least 2 areas at the next testing cycle as a condition of employment. 

PHYSICAL DEMANDS:

Required by the Americans with Disabilities Act (ADA).

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk and hear, required to sit, occasionally required to stand and walk; use and to finger, handle, or feel; and reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, peripheral vision and the ability to focus. Identify specific hazards as necessary (use of chemicals, equipment, driving).

May be exposed to chemicals, pneumatic air, electrical, lifting, tripping and/or falling, drives member and/or company vehicle.

#automotive

Apply Today

Member Experience Generalist

San Rafael, California

We're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service. We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members. We're community minded, and celebrate the growth, development and successes of our diverse Team Members.

Why work for us?

Compensation – Competitive hourly base + incentives

  • Benefits – Access to Medical, Dental, Vision, wellness program and more!

  • 401k Matching – $1 for $1 company match up to 6% of pay

  • Annual Incentive Plan – Eligibility to participate in AAA annual bonus plan

  • Paid Time Off – Accrual of 17 PTO days per year, nine holidays annually, and 24 hours per year earmarked for volunteer activities

Essential Functions

  • Performs three or more sales and/or operational functions at an expert level for NCNU members (DMV, cashiering, domestic travel, underwriting support) with expectations for leading and coaching team to maintain required service standards and vision and value behavior standards. Serves as first line of contact to resolve customer complaints, billing and other issues that Sales and Service Associate is incapable of resolving.

  • Handles most complex questions and customer service functions. May work in multiple locations.

  • Provides team leadership and expertise in all NCNU products and services to achieve departmental goals and objectives.  Overcomes customer obstacles.

  • Promotes products and services through cross-sales and referrals. Tracks and monitors location goals.  Responsible for team sales and service results. Function as a champion of new products and initiatives (ex: launch of new credit card).  May facilitate staff meetings or team huddles.

  • Coordinates work flow and resources in a well-planned and organized manner.

  • Makes process improvement recommendations.  Shares information with others to enable them to successfully get results. Example, performs ad-hoc audits on procedures, required financial guidelines, security operations, compliance with training and coordination of completion of training. Identifies process improvement opportunities.

  • Keeps up to date on trends in areas of expertise.

  • Assumes office administrative and operational duties in absence of manager.

Knowledge/Skills/Abilities

  • Demonstrated sales and customer service skills

  • Ability to serve as front-line customer contact

  • Ability to find creative ways to overcome obstacles and exceed goals

  • Demonstrates team leadership and the ability to coach or lead a team, provide training and guidance to others

  • Strong written and verbal communication skills in person and over the phone

  • Accuracy and comfort handling money, making change, balancing cash drawer

  • Demonstrated personal computer skills, proficient in both reading and basic arithmetic

  • Bilingual communication skills (preferred)

  • Working knowledge of financial or membership organizations and their financial operations

Education & Experience / Licenses & Certifications

  • High School Diploma or GED required

  • Three years of sales or customer service experience in a lead capacity required

  • Experience working with sales goals required

  • Valid driver's license and fingerprinting may be required

  • P&C licensing may be required

Apply Today

Accounting Analyst

Phoenix, Arizona

ACCOUNTING ANALYST

AAA…we're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service. We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.  We're community minded, and celebrate the growth, development and successes of our diverse Team Members.  Whether you’re just starting your journey or looking to grow your career, we’ll support you every step of the way.

Why Work for us:

  • Impact. Play a key role in innovating the future of auto repair while reinventing AAA and the value propositions we deliver to over 6 Million Members.
  • Development. Our team is designed to grow business and business leaders. We intend for you to demonstrate your capabilities and leadership skills and earn rapid advancement.
  • Recognition. We offer a competitive total compensation package including salary, performance bonus, benefits, and 401(k) company match and discretionary contributions.
  • Lifestyle. We do honorable work, and we practice our values: humility, integrity, teamwork, and service.

Our Accounting Analyst will be responsible for a variety of tasks such as verifying, billing, account reconciliation, posting, computing and summarizing accounting and billing records; preparing financial exhibits and reports; ensuring compliance with company procedures; identifying and correcting questionable entries. They will use professional concepts to complete work and resolve problems of moderate scope and complexity.

Essential Functions

Monitors, controls, reconciles and maintains financial activity and balances of accounts. Ensures transactions are posted to proper accounts.  Identifies, researches and corrects questionable transactions. Ensures sub-systems transactions are recorded correctly and transmitted to the GL correctly.  May provide complex reconciliations and analyses in preparation of information to support both external and internal audit review and prepares recommendations for changes as needed.

  • Provides, acquires and exchanges reconciliation information with business partners. Acts as a liaison and provides coaching to the business partners to facilitate quality of reconciliations.
  • Resolves escalated and/or complicated customer inquiries and concerns. Brings unresolved issues to management with recommendation on how to proceed.
  • Prepares a variety of management reports and analyses to include summaries of financial transactions, new services or procedures/policies.
  • May participate in Accounting Services projects to include the development of new systems, products and entities.  Documents processes and procedures for a variety of activities and workflows.
  • May act as team lead for operational staff.  Is a resource on more complex processing issues, researching financial discrepancies and escalated customer service and vendor concerns.

Knowledge/Skills/Abilities

  • Sound knowledge of insurance/travel/members business practices and procedures as related to financial accounting and/or statutory requirements
  • Knowledge of Generally Accepted Accounting Principles
  • Sound analytical and organizational skills
  • Sound account analysis and reconciliation skills to handle work of moderate complexity
  • Sound skills in Workday, Excel, Word and Access
  • Skills to present information in a clear and concise manner both in writing and verbally to all levels of management

Education & Experience / Licenses & Certification

  • Bachelor's degree with emphasis on Business Administration, Finance or Accounting preferred or equivalent experience
  • 2-4 years previous relevant work experience

Apply Today

Senior Enterprise Analyst

San Ramon, California

The Senior Enterprise Analyst will be dedicated to performing analytical projects for the CEO and play a key role in helping the Smart Home division of AAA achieve its financial and strategic objectives. This analyst works on projects of moderate to high complexity.

Essential Functions

Performs complex analysis and financial modeling of data

Interprets results of analysis, prepares and presents outcomes to executive leadership

Designs detailed business cases and develops proposals

Researches new concepts; monitors market trends and competitor activity

Completes special projects as assigned

Knowledge/Skills/Abilities

·         Advanced analytical skills and problem solving ability; advanced modeling skills

·         Critical thinker who can provide solutions based on research, data, and industry trends

·         Ability to multi-task in a fast paced environment, succeed under pressure, and effectively manage time and workload

·         Advanced written and oral communication skills; Excellent listener

·         Strong planning and project management skills - attention to detail, follow-through, and accountability

·         Excellent interpersonal skills, able to work independently and as part of a team

·         Professional, service-oriented, proactive and flexible

·         A desire to work within a diverse, collaborative, and driven professional environment

·         Well versed with SQL and stored procedures on large relational databases

·         Strong knowledge of financial concepts (NPV, IRR, ROI, etc.)

·         Expert level proficiency in Microsoft Excel

·         Experience with Tableau or other data visualization tools

Education & Experience / Licenses & Certification

• Bachelor’s or Master’s degree, preference in Finance, Economics or Engineering, from a top-tier University

• Minimum five years’ related experience

Location: San Ramon, CA

#SAFE

Apply Today

Accountant Lead

San Ramon, California

SENIOR ACCOUNTANT, LEAD

Job Profile Summary

Position utilizes a combination of accounting, process analysis, project administration and technical systems knowledge and skills. Responsible for a variety of accounting, analytical, process management and systems related tasks. Uses professional accounting concepts as an intermediately qualified, capable professional with a strong understanding of Generally Accepted Accounting Principles. Assists in formulating and defining systems scope and objectives through research and fact-finding, combined with a basic understanding of business systems and business unit specific requirements. Includes analysis of business and user needs, documenting requirements, and recommending modifications of existing system logic difficulties as necessary. Works on a wide range of issues in imaginative, as well as, practical ways. Interacts with all levels of staff and divisional business partners on a daily basis. Will perform tasks under general supervision and work products will be reviewed as needed.

Job Description

Essential Functions

Conducts very detailed reviews of business partner accruals, reconciliations and purchase requisitions. Provides coaching and constructive feedback in accordance with internal accounting processes and procedures.

Acquires, provides and exchanges reconciliation and accrual information with business partners.

Works and collaborates with others in either a lead or support role as business needs demand.

Acts as the accounting liaison between divisional business partners and the accounting division.

Acts as the systems process, upgrades and enhancements liaison between divisional business partners and the IT division.

Assists the Finance and Accounting divisions with creating, designing and distributing financial reports for business partners.

Gathers information in order to document processes and procedures for a variety of internal and system related activities and workflows. Provides system process coaching and training to business partners.

Provides accounting direction in support of the maintenance, modification and implementation of system enhancements, upgrades and alterations.

May participate, or assume responsibilities, in accounting system projects, to include the development and/or enhancement of current and new system processes and procedures.

Leads processes related to conducting system test plans and preliminary analysis, in order to determine and mitigate sources of process and system type discrepancies.

Knowledge/Skills/Abilities

The ability to manage projects, accurately complete detailed assignments, understand and interpret broad operational accounting concepts and their application to the business unit

Strong oral communication and business writing skills

Strong mathematical and organizational skills

Strong knowledge of Generally Accepted Accounting Principles (GAAP)

Strong data collection and process documentation skills

Strong Excel skills needed, such as; financial formulas, logical functions, pivot tables, vlook-ups and more

Intermediate financial analytic skills

Basic understanding of Procure to Pay (P2P) and Order to Cash (OTC) accounting functions and processes

Basic understanding of budgeting and forecasting

Basic knowledge of either business or systems analysis (preferred)

Ability to work as a member of a team

Education & Experience / Licenses & Certification

Bachelor's degree with emphasis on Business Administration, Finance or Accounting or equivalent experience.

8-10+ years previous relevant work experience or public accounting background

CPA required

Experience assisting or leading the management of projects or processes

Experience performing business systems analysis (preferred)

Experience using Workday software (highly preferred)

Experience assisting or leading system implementations, enhancements and upgrades (highly preferred)

#SAFE

Apply Today

Member Experience Associate

Berkeley, California

We're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service.

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  

We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
 

Essential Functions

  • Exhibits AAA guiding principles and core values

  • Performs routine sales, service and operational functions for AAA Members including; DMV, cashiering, auto travel, notary and insurance sales support, with expectations for maintaining required standards, policies and procedures

  • Understands and actively promotes products and services to achieve individual goals in support of meeting organization goals and objectives 

  • Overcomes obstacles that create barriers to Team Member or branch efforts

  • Identifies process improvement opportunities and proposes solutions

  • Acts as an agent for change while promoting AAA’s guiding principles and core values

Knowledge/Skills/Abilities

  • Demonstrates sales and service skills. Able to effectively interact, face-to-face, with new, prospective and existing Members.

  • Accuracy and comfort handling money, making change, balancing cash drawer.

  • Good computer skills, proficient in both reading and basic arithmetic.

  • Good written and verbal communication skills in person and over the phone.

  • Ability to multitask in response to requests, requirements and Member/Team Member expectations. Ability to accept feedback and correct course as necessary.

Education & Experience / Licenses & Certification

  • High school diploma or GED required

  • Two years sales or customer service experience

  • Experience working with sales and service standards and goals

  • Current  & valid Driver's License with clean history may be required

  • Bonding and fingerprinting may be required

  • P&C Licensing may also be required

Work Environment/Physical Requirements

Works in a variety of office environments where standing, walking or sitting at a desk, table or computer workstation may be required for extended periods of time. May travel by car, plane or other form of transportation to attend business meetings or conferences. May be required to work in one or more locations in a defined service area. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.


 

#MEA Sales

Work Environment/Physical Requirements

Works in a variety of office environments where standing, walking or sitting at a desk, table or computer workstation may

be required for extended periods of time. May travel by car, plane or other form of transportation to attend business meetings or conferences. May be required to work in one or more locations in a defined service area. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

#MEASales

Apply Today

AAA Virtual Interview Event -- THIS WEEK – Hiring Insurance Sales Agents

Pleasant Hill, California

AAA  Virtual Interview Event – Hiring Insurance Sales Agents in Pleasant Hill and Walnut Creek

Have you ever pondered a career with AAA – one of America’s largest Membership organizations?

We are always interested in speaking with superstar sales professionals , licensed and unlicensed to join our team.

We are hosting a Virtual Interview Event  for fulltime, onsite INSURANCE SALES AGENTS this week  and invite you to interview with us by signing up below.

AAA Virtual Interview Event - please use link below to schedule your interview!

https://bit.ly/2Gm10w3   *must use google calendar

Scheduling Interviews

  • If you are on the West Coast, please ensure that your google calendar is on Pacific Standard (PST) time.
  • Please include your name, your telephone number, your email address and the title and the location of the position you are interested in in the calendar item.
  • Feel free to upload your resume to the calendar item or upload it here:
  • If you are unable to use the google calendar function, please email me at Melanie.Lee@norcal.aaa.com  three days/times when you are available to chat via telephone.

Why work for us?

  • Licensing Assistance – If unlicensed, AAA MWG will reimburse the costs of obtaining your license
  • Training – You’ll attend a thorough, comprehensive, three week training program in our Walnut Creek headquarters
  • No Overhead Costs – W-2 structure with dedicated space in a AAA MWG branch
  • Compensation – Non recoverable draw hourly compensation or lucrative, uncapped bonus plan with first year production incentives
  • Benefits – Access to Medical, Dental, Vision, wellness program and more!
  • 401k Matching – $1 for $1 company match up to 6% of pay
  • Annual Incentive Plan – Eligibility to participate in AAA MWG annual bonus plan
  • Paid Time Off – Accrual of 17 PTO days per year, nine holidays annually and 24 hours per year earmarked for volunteer activities
  • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Requirements:

  • At least 2 years of SALES experience in any industry
  • Minimum of High School Diploma or GED
  • Ability to acquire active and unrestricted state issued license(s) required to place property and casualty insurance and Life Insurance. Active required license(s) preferred.

Questions: Please contact Melanie.Lee@norcal.aaa.com

#IASales

Apply Today

Outside Sales Insurance Agent

Scottsdale, Arizona

We're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service. We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members. We're community minded, and celebrate the growth, development and successes of our diverse Team Members.

Why work for us?

  • Training – You’ll attend a thorough, comprehensive, two week training program at our Phoenix headquarters

  • No Overhead Costs – W-2 structure with available space in a AAA Arizona Branch

  • Compensation - Non recoverable draw or lucrative, uncapped bonus plan with first year production incentives

  • Benefits – Medical, Dental, Vision, wellness program and more!

  • 401k Matching – $1 for $1 company match up to 4% of pay

  • Annual Incentive Plan – Eligibility to participate in AAA Arizona annual bonus plan

  • Paid Time Off – Accrual of 17 PTO days per year, nine holidays annually and 24 hours per year earmarked for volunteer activities

  • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Responsibilities:

  • Quote and write personal and commercial lines insurance (auto, homeowner's, life).   

  • Prospect within the community to develop new insurance business and create brand presence. Prospect from various resources.

  • Required to meeting or exceed sales goals set by management

  • Provide customer service to insurance clients.

  • Employees are required to support the lead generation initiative by providing qualified leads to other business lines of AAA Arizona that include Travel and Automotive.   

  • Maintain records, logs and files according to department and club guidelines. Demonstrate thorough and competent skills in both industry and Club computerized systems.

  • May perform other duties as assigned.

Qualifications:

  • High School Diploma or GED required

  • Minimum 3 years of experience independently selling Home and Auto Insurance required. Experience selling Life Insurance a plus.

  • Valid Arizona Property and Casualty Insurance License

  • Valid Arizona driver's license

We’ll value your skills and experience. We’re building a performance organization with heart and developing a pipeline of tomorrow’s leaders. Your work will be enhanced with training opportunities, a mentoring program and our Promote-from-within philosophy. We celebrate our diversity and leverage the power of many minds.   

#IA Sales

Apply Today

Entry Level Insurance Sales Agent - Bilingual Spanish Preferred

San Rafael, California

We're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service. We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members. We're community minded, and celebrate the growth, development and successes of our diverse Team Members.

Whether you’re just starting your journey or looking to grow your career, we’ll support you every step of the way.

AAA is known for providing exceptional products, service and experiences to our members. Our Insurance Agents are key members of AAA NCNU, providing exceptional, knowledgeable insurance service.  Whether you are an experienced sales professional, or an experienced insurance Agent, AAA NCNU will invest in your success by providing you with unparalleled training and support.

Why work for us?

  • Licensing Assistance If unlicensed, AAA NCNU will reimburse the costs of licensure

  • Training You’ll attend a thorough, comprehensive, three week training program in our Walnut Creek headquarters

  • No Overhead CostsW-2 structure with dedicated space in a AAA NCNU branch

  • Compensation Non recoverable draw hourly compensation or lucrative, uncapped bonus plan with first year production incentives

  • Benefits Access to Medical, Dental, Vision, wellness program and more!

  • 401k Matching $1 for $1 company match up to 6% of pay

  • Annual Incentive PlanEligibility to participate in AAA NCNU annual bonus plan

  • Paid Time OffAccrual of 17 PTO days per year, nine holidays annually and 24 hours per year earmarked for volunteer activities

  • Collaborative EnvironmentAAA will value your contribution to providing exceptional service to our members

Insurance Agent Responsibilities

  • Uses sales techniques and product knowledge to identify customer-specific needs to generate new sales, retain existing insured’s and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.

  • Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Associate’s manager.

  • Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.

  • Consistently provides all Members with a sales and service experience that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.

  • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.

  • Responds to customer inquiries and requests relating to insurance products and membership.

  • Researches and resolves customer service issues. Often assists the insured in initiating the first notice of loss on claims.

Education & Experience/Licenses & Certification

  • High school diploma or GED required. Bachelor's degree in relevant field preferred.

  • 2 to 4 years of sales experience required. Insurance industry work experience preferred.

  • Currently possesses, or has the ability to acquire the active and unrestricted state issued license(s) required to place property and casualty insurance and Life Insurance. Active required license(s) preferred.

**Please note that you will be asked to complete a candidate assessment following your application, via email. Your application will not be considered until the assessment has been completed.**

We’ll value your skills and experience. We’re building a performance organization with heart and developing a pipeline of tomorrow’s leaders. Your work will be enhanced with training opportunities, a mentoring program and our Promote-from-within philosophy. We celebrate our diversity and leverage the power of many minds.              

#IASales

Apply Today

Call Receiver

Tucson, Arizona

Job Summary:

Call Receiver provides courteous and professional assistance in responding to member requests for Roadside Assistance for our high volume member service center. We are currently hiring for full time swing shift positions.

WHY WORK FOR US?

  • Great Pay - $14.50/hour with the opportunity for increases when performance skills blocks are achieved
  • Training – You’ll attend a thorough, comprehensive, 6 week training program
  • Benefits – Medical, Dental, Vision, wellness program and more!
  • 401k Matching – $1 for $1 company match up to 4% of pay
  • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan
  • Paid Time Off – Ten hours per month, ten holidays annually, one floating holiday and 24 hours per year earmarked for volunteer activities
  • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

ESSENTIAL FUNCTIONS:

  • Call Receiver’s provide courteous and professional assistance in response to members requests for Roadside Assistance in a high volume call center.
  • You must properly answer and enter information into the system for each incoming telephone call.
  • On every call you must deliver extraordinary customer service to our Members, using sound business judgment and accurately answering question by applying department policies while using all provided resources.
  • Accurately enter all information provided by our Members to ensure proper service is rendered.
  • Set proper expectations with our Members to ensure their complete understanding of the services they will be given.
  • Demonstrate empathy when dealing with Members in high stress situations.
  • Ensure Members are fully aware of products available to them to enhance the Member’s experience for each and every Member’s individual situation. (upgrading coverage, etc.)

KNOWLEDGE/SKILLS/ABILITIES​:

  • Clear verbal and written communication
  • Data entry skills, typing (35 wpm minimum), computer, telephone and basic math
  • Passion for customer service
  • Ability to use a navigation system (Google maps, iOS Maps, Waze… etc.)
  • Ability to work weekends and holidays as necessitated by business and/or weather conditions
  • Ability to cope in a professional manner with a fast work pace and time pressure

EDUCATION & EXPERIENCE / LICENSES & CERTIFICATION

  • High School diploma or equivalent required – college education credits preferred
  • 0 – 2 years prior customer service experience is preferred

We’ll value your skills and experience. We’re building a performance organization with heart and developing a pipeline of tomorrow’s leaders. Your work will be enhanced with training opportunities, a mentoring program and our Promote-from-within philosophy. We celebrate our diversity and leverage the power of many minds.

Apply Today

Insurance Agent

Mill Valley, California

Essential Functions

• Uses sales techniques and strong product knowledge to identify customer-specific needs to generate new sales, retain existing insureds and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.

• Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Agent’s manager.

• Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.

• Establishes rapport with the insured that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.

• Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.

• Responds to customer inquiries and requests relating to insurance products and membership.

• Researches and resolves complex customer service issues. Often assists the insured in initiating the first notice of loss on claims.

Knowledge/Skills/Abilities

• Strong sales skills with a history of effectively developing, tracking, following up on and closing leads.

• Advanced consultative selling techniques utilizing thorough product knowledge.

• Knowledge of desktop systems including but not limited to Microsoft Office software applications.

Education & Experience/Licenses & Certification

• High school diploma or GED required. Bachelor's degree in relevant field preferred.

• 3 to 5 years of relevant insurance industry work experience required.

• Possess active and unrestricted state issued license(s) required to place property and casualty insurance.

#IASales

Apply Today

Service Technician

Dublin, California

AAA recently acquired SAFE Security with the vision to become the most trusted smart home security brand in this industry. With your help, we aspire to provide the same peace of mind at home as we have provided on the roads for the last 100 years.

SERVICE TECHNICIAN JOB DESCRIPTION

Positions available in multiple locations in the bay area including Pleasanton, Livermore, Sacramento and Modesto

This position is responsible for the service, repair, maintenance, upgrade, installation, and inspections of systems for the existing customer base.  These services are critical for the ongoing customer service experience and satisfaction. 

  • Perform troubleshooting, repairs, and upgrades of systems at customer locations
  • Systems serviced will include security, video surveillance, and some home automation
  • Perform diagnostic evaluation of system issues and perform troubleshooting and repairs
  • Perform surveys and provide estimates for the creation of proposals for work to be performed
  • Inspect systems for proper operation and performance
  • Install new and replacement security systems in customers' homes; this may include wiring, panels, audio/video, CCTV systems and other electrical apparatuses while working with a maximum of 240 volts.
  • Manage parts and inventory process to meet efficiency and accuracy objectives
  • Support the service advisors, key account coordinators, and customer support representatives
  • Review of customer satisfaction survey process to maintain retention
  • Support the virtual assistance technicians to provide internal and external customer technical support and remote programming
  • Provide support for the maintenance of the radio networks and third party platforms for remote management
  • Interface with the monitoring center manager, supervisors, and operators
  • Maintain a high level of safety at all times

QUALIFICATIONS REQUIRED

  • 3-5 years in a position installing or servicing any combination of security and/or life safety systems
  • Strong customer service communication and conflict resolution skills
  • The ability to use hand tools, electrical testing meters, laptop, and tablet required
  • Technical knowledge of security and life safety system design and operation required
  • Strong written and verbal communication skills
  • Technical or manufacturer's certification a plus
  • Networking and computer literacy is required
  • Must qualify for state alarm agent license
  • Technical certifications are desirable
  • Equipment manufacturer's training and/or certifications are desirable
  • Associate's degree (or equivalent business experience) is preferred
Apply Today

Install Coordinator

Scottsdale, Arizona

Job Summary:

The position of the Install Coordinator, in addition to the below responsibilities, is to provide our customers with their scheduled times of install and to coordinate the success of the install from the beginning to completion. In addition to providing back up for all other Coordinators, support for the Project Administrator(s), and provide support to the email queues and phone queues, daily.

Essential Functions:

  •  Schedule all jobs within 24 hours of creation.
  • Coordinate all jobs with any and all subcontractors or vendors that may be needed to complete the job.
  • Work with the techs at the end of the day to reschedule jobs when needed.
  • Read all job notes from the day prior that were scheduled in your area.
  •  Work with the Project Administrator to provide dialers on all accounts.
  • Work with the other coordinators to complete daily tasks.
  •  Provide support to the team when someone has called out, scheduled off, or just needs additional support.
  • Work with the Project Managers to make schedule changes when emergencies occur.
  • Logged into the phone and email queues daily.
  • Work with the PM/AF, Installation Manager, and the Project Administration Manager to fulfill any daily needs that may be added as a priority for the day.
  • The job descriptions can be added to or removed, as needed such as special projects or other duties that may be assigned.

Education:

  • High School Diploma or GED Equivalent
Apply Today

Part-Time Member Experience Associate

San Francisco, California

Essential Functions

  • Exhibits AAA guiding principles and core values
  • Performs routine sales, service and operational functions for AAA Members including; DMV, cashiering, auto travel, notary and insurance sales support, with expectations for maintaining required standards, policies and procedures
  • Understands and actively promotes products and services to achieve individual goals in support of meeting organization goals and objectives 
  • Overcomes obstacles that create barriers to Team Member or branch efforts
  • Identifies process improvement opportunities and proposes solutions
  • Acts as an agent for change while promoting AAA’s guiding principles and core values

Knowledge/Skills/Abilities

  • Demonstrates sales and service skills. Able to effectively interact, face-to-face, with new, prospective and existing Members.
  • Accuracy and comfort handling money, making change, balancing cash drawer.
  • Good computer skills, proficient in both reading and basic arithmetic.
  • Good written and verbal communication skills in person and over the phone.
  • Ability to multitask in response to requests, requirements and Member/Team Member expectations. Ability to accept feedback and correct course as necessary.

Education & Experience / Licenses & Certification

  • High school diploma or GED required
  • Two years sales or customer service experience
  • Experience working with sales and service standards and goals
  • Current  & valid Driver's License with clean history may be required
  • Bonding and fingerprinting may be required
  • P&C Licensing may also be required

Work Environment/Physical Requirements

Works in a variety of office environments where standing, walking or sitting at a desk, table or computer workstation may

be required for extended periods of time. May travel by car, plane or other form of transportation to attend business meetings or conferences. May be required to work in one or more locations in a defined service area. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

#MEASales

Apply Today

AAA Tow and Light Service Driver

Sacramento, California

We're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Why work for us?

  • Great Pay – $16.46/hour + a 5% increase at 6 months

  • Training – You’ll attend a thorough, comprehensive, three week training program

  • Benefits – Medical, Dental, Vision, wellness program and more!

  • 401k Matching – $1 for $1 company match up to 6% of pay

  • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan

  • Paid Time Off – Ten hours per month, ten holidays annually, one floating holiday and 24 hours per year earmarked for volunteer activities

  • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

What our Roadside Service Technicians do:

  • Driving and operating a service vehicle (i.e. loading/towing vehicles, flat tire changes, lock-out, fuel delivery services, etc.)

  • On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving

  • Utilizing on-board computer, radio communications, and mapping systems

  • Completion of daily paperwork (i.e. call-logs, battery invoices, cash receipts, etc.)

  • Inspecting and submitting maintenance reports of company vehicles for safe and efficient operation

  • Education and training. I.E.: AAA Compliance Training, RPST,TSAAC, Lock-out, PSP, Battery Service Training

Education & Experience/Licenses & Certification

  • Ability to drive a manual/automatic shift vehicle

  • Customer service skills and the ability to interact with a wide-range of people

  • Basic math skills

  • Basic automotive knowledge and at least 6 years’ experience operating a motor vehicle with a valid driver’s license

  • Basic computer knowledge

  • Bilingual communication skills a plus

  • High School Diploma or GED equivalent required

  • Vocational technical automotive training/certification or equivalent experience (preferred)

  • ASE (Automotive Service Excellence) certification(preferred)

Work Environment/Physical Requirements:

Works outdoors at vehicle sites when servicing vehicles. Lifting and carrying tires and parts, weighing up to 50 pounds, several times a day; bending, kneeling and stooping as required for service calls. Works in all weather and all traffic conditions. Vehicle recovery sites may be wet, messy and hazardous.

Service Providers are required to provide a photograph for identification purposes. If needed for identification purposes, a photograph may be obtained after an offer of employment is made and accepted.   

Apply Today

Tow Truck Driver

Rancho Cordova, California

We're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service.

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  

We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

 

 

Why work for us?

  • Great Pay – $16.46/hour + a 5% increase at 6 months

  • Training – You’ll attend a thorough, comprehensive, three week training program

  • Benefits – Medical, Dental, Vision, wellness program and more!

  • 401k Matching – $1 for $1 company match up to 6% of pay

  • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan

  • Paid Time Off – Ten hours per month, ten holidays annually, one floating holiday and 24 hours per year earmarked for volunteer activities

  • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

 

What our Roadside Service Technicians do:

  • Driving and operating a service vehicle (i.e. loading/towing vehicles, flat tire changes, lock-out, fuel delivery services, etc.)

  • On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving

  • Utilizing on-board computer, radio communications, and mapping systems

  • Completion of daily paperwork (i.e. call-logs, battery invoices, cash receipts, etc.)

  • Inspecting and submitting maintenance reports of company vehicles for safe and efficient operation

  • Education and training. I.E.: AAA Compliance Training, RPST,TSAAC, Lock-out, PSP, Battery Service Training

 

Education & Experience/Licenses & Certification

  • Ability to drive a manual/automatic shift vehicle

  • Customer service skills and the ability to interact with a wide-range of people

  • Basic math skills

  • Basic automotive knowledge and at least 6 years’ experience operating a motor vehicle with a valid driver’s license

  • Basic computer knowledge

  • Bilingual communication skills a plus

  • High School Diploma or GED equivalent required

  • Vocational technical automotive training/certification or equivalent experience (preferred)

  • ASE (Automotive Service Excellence) certification(preferred)

Work Environment/Physical Requirements:

Works outdoors at vehicle sites when servicing vehicles. Lifting and carrying tires and parts, weighing up to 50 pounds, several times a day; bending, kneeling and stooping as required for service calls. Works in all weather and all traffic conditions. Vehicle recovery sites may be wet, messy and hazardous.

Service Providers are required to provide a photograph for identification purposes. If needed for identification purposes, a photograph may be obtained after an offer of employment is made and accepted.   

 

**Please note that you will be asked to complete a candidate assessment following your application, via email. Your application will not be considered until the assessment has been completed.**

We’ll value your skills and experience. We’re building a performance organization with heart and developing a pipeline of tomorrow’s leaders. Your work will be enhanced with training opportunities, a mentoring program and our Promote-from-within philosophy. We celebrate our diversity and leverage the power of many minds.

Work Environment/Physical Requirements

Works outdoors at vehicle sites when servicing vehicles. Lifting and carrying tires and parts, weighing up to 50 pounds, several times a day; bending, kneeling and stooping as required for service calls. Works in all weather and all traffic conditions. Vehicle recovery sites may be wet, messy and hazardous.

#ERSDrivers

Apply Today

Outside Sales Insurance Agent

Sun City West, Arizona

We're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service. We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.


We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Why work for us?  

  • Training   You’ll attend a thorough, comprehensive, two week training program

  • No Overhead Costs W-2 structure with occasional space in a AAA branch 

  • Compensation Non recoverable draw weekly compensation or lucrative, uncapped bonus plan with first year production incentives

  • Benefits Access to Medical, Dental, Vision, wellness program and more!

  • 401k Matching$1 for $1 company match up to 4% of pay

  • Annual Incentive PlanEligibility to participate in AAA annual bonus plan

  • Paid Time Off Accrual of 17 PTO days per year, nine holidays annually, and 24 hours per year earmarked for volunteer activities

Outside Sales Agent Responsibilities:

  • Responsible to quote and write personal and commercial lines of insurance including auto, homeowner's and life (preferred) under minimal supervision.
  • Prospect within the community to develop new insurance business and create brand presence. Prospect from various resources.
  • Required to meeting or exceed sales goals set by management.
  • Provide customer service to insurance clients.
  • Employees are required to support the lead generation initiative by providing qualified leads to other business lines of AAA Arizona that include Travel, Insurance, Automotive and Financial.   
  • Maintain records, logs and files according to department and club guidelines. Demonstrate thorough and competent skills in both industry and Club computerized systems.
  • May perform other duties as assigned.

Qualifications:

  • High School Diploma or GED required
  • Minimum 3 years of experience independently selling home and auto insurance
  • Valid Arizona Property and Casualty Insurance License
  • Valid Arizona driver's license

#IA Sales

Apply Today

Member Experience Generalist

Carson City, Nevada

We're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service. We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members. We're community minded, and celebrate the growth, development and successes of our diverse Team Members.

Why work for us? 

  • Compensation – Competitive hourly base + incentives 
  • Benefits – Access to Medical, Dental, Vision, wellness program and more! 
  • 401k Matching – $1 for $1 company match up to 6% of pay 
  • Annual Incentive Plan – Eligibility to participate in AAA annual bonus plan 
  • Paid Time Off – Accrual of 17 PTO days per year, nine holidays annually, and 24 hours per year earmarked for volunteer activities 

Essential Functions:

  • Performs three or more sales and/or operational functions at an expert level for NCNU members (DMV, cashiering, domestic travel, underwriting support) with expectations for leading and coaching team to maintain required service standards and vision and value behavior standards. Serves as first line of contact to resolve customer complaints, billing and other issues that Sales and Service Associate is incapable of resolving. 
  • Handles most complex questions and customer service functions. May work in multiple locations.
  • Provides team leadership and expertise in all NCNU products and services to achieve departmental goals and objectives.  Overcomes customer obstacles.
  • Promotes products and services through cross-sales and referrals. Tracks and monitors location goals.  Responsible for team sales and service results.  Function as a champion of new products and initiatives (ex: launch of new credit card).  May facilitate staff meetings or team huddles.
  • Coordinates work flow and resources in a well-planned and organized manner.
  • Makes process improvement recommendations.  Shares information with others to enable them to successfully get results. Example, performs ad-hoc audits on procedures, required financial guidelines, security operations, compliance with training and coordination of completion of training. Identifies process improvement opportunities.
  • Keeps up to date on trends in areas of expertise.
  • Assumes office administrative and operational duties in absence of manager.

Knowledge/Skills/Abilities:

  • Demonstrated sales and customer service skills
  • Ability to serve as front-line customer contact
  • Ability to find creative ways to overcome obstacles and exceed goals
  • Demonstrates team leadership and the ability to coach or lead a team, provide training and guidance to others
  • Strong written and verbal communication skills in person and over the phone
  • Accuracy and comfort handling money, making change, balancing cash drawer
  • Demonstrated personal computer skills, proficient in both reading and basic arithmetic
  • Bilingual communication skills (preferred)
  • Working knowledge of financial or membership organizations and their financial operations
  • (preferred)

Education & Experience / Licenses & Certifications:

  • High School Diploma or GED required
  • Three years of sales or customer service experience in a lead capacity required
  • Experience working with sales goals required
  • Valid driver's license and fingerprinting may be required
  • P&C licensing may be required

Apply Today

Inbound Sales Agent- Hiring Immediately

Clearfield, Utah

We're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service. We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members. We're  community minded, and celebrate the growth, development and successes of our diverse Team Members.  Whether you’re just starting your journey or looking to grow your career, we’ll support you every step of the way.

Why work for us?

  • Great incentive plan- Starting wage $15.00 hourly

  • Commission - ability to earn commission on each sale

  • Training – You’ll attend a thorough, comprehensive  training program

  • Benefits – Medical, Dental, Vision, wellness program and more!

  • 401k Matching – $1 for $1 company match up to 6% of pay

  • Annual Incentive Plan – Eligibility to participate in AAA annual bonus plan

  • Paid Time Off

  • 24 hours per year earmarked for volunteer activities

  • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

  • Onsite Gym and Bistro

 

Essential Functions

  • Using sales techniques to generate new sales to prospective and current Members
  • Effectively overcoming objections to close the sale
  • Utilizing tools to recommend appropriate products and related coverage, quote, bind and issue policies
  • Proactively soliciting new sales by handling inbound and outbound calls, working marketing lists, and is comfortable cross/up-selling Members

Knowledge/Skills/Abilities

  • Possesses sales skills effectively employed in the tracking, following up on and closing of assigned leads
  • Loves our insurance products, selling, and genuinely connecting with Members
  • Is motivated to achieve sales goals

Education & Experience/Licenses & Certification

  • High school diploma or GED required. Bachelor's degree in relevant field preferred.
  • 1 to 3 years of sales experience required. Insurance industry and/or call center work experience preferred.
  • Ability to acquire the active and unrestricted state issued license(s) required to place property and casualty insurance within thirty (30) calendar days of hire. Active required license(s) in CA, NV and UT preferred.

#IA Sales

Apply Today

Insurance Sales Agent

Redwood City, California

We're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service. We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.  We're  community minded, and celebrate the growth, development and successes of our diverse Team Members. 
 
AAA is known for providing exceptional products, service and experiences to our members. Our Insurance Agents are key members of AAA NCNU, providing exceptional, knowledgeable insurance service.  Whether you are experienced sales professional, or an experienced insurance Agent, AAA NCNU will invest in your success by providing you with unparalleled training and support.

Why work for us?

  • Licensing Assistance – If unlicensed, AAA NCNU will reimburse the costs of obtaining your license

  • Training You’ll attend a thorough, comprehensive, three week training program in our Walnut Creek headquarters

  • No Overhead Costs – W-2 structure with dedicated space in a AAA NCNU branch

  • Compensation – Non recoverable draw hourly compensation or lucrative, uncapped bonus plan with first year production incentives

  • Benefits – Access to Medical, Dental, Vision, wellness program and more!

  • 401k Matching – $1 for $1 company match up to 6% of pay

  • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan

  • Paid Time Off – Accrual of 17 PTO days per year, nine holidays annually and 24 hours per year earmarked for volunteer activities

  • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Insurance Associate Responsibilities:

  • Uses sales techniques and product knowledge to identify customer-specific needs to generate new sales, retain existing insured’s and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.
  • Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Agent's manager.
  • Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.
  • Consistently provides all Members with a sales and service experience that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.
  • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.
  • Responds to customer inquiries and requests relating to insurance products and membership.
  • Researches and resolves customer service issues. Often assists the insured in initiating the first notice of loss on claims.

Education & Experience/Licenses & Certification

  • High school diploma or GED required. Bachelor's degree in relevant field preferred.
  • 2 to 4 years of sales experience required. Insurance industry work experience preferred.
  • Currently possesses, or has the ability to acquire the active and unrestricted state issued license(s) required to place property and casualty insurance and Life Insurance. Active required license(s) preferred.

We’ll value your skills and experience. We’re building a performance organization with heart and developing a pipeline of tomorrow’s leaders. Your work will be enhanced with training opportunities, a mentoring program and our Promote-from-within philosophy. We celebrate our diversity and leverage the power of many minds.             

#IASales

Apply Today

Insurance Sales Agent

San Mateo, California

Essential Functions

• Uses sales techniques and strong product knowledge to identify customer-specific needs to generate new sales, retain existing insureds and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.

• Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Agent’s manager.

• Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.

• Establishes rapport with the insured that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.

• Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.

• Responds to customer inquiries and requests relating to insurance products and membership.

• Researches and resolves complex customer service issues. Often assists the insured in initiating the first notice of loss on claims.

Knowledge/Skills/Abilities

• Strong sales skills with a history of effectively developing, tracking, following up on and closing leads.

• Advanced consultative selling techniques utilizing thorough product knowledge.

• Knowledge of desktop systems including but not limited to Microsoft Office software applications.

Education & Experience/Licenses & Certification

• High school diploma or GED required. Bachelor's degree in relevant field preferred.

• 3 to 5 years of relevant insurance industry work experience required.

• Possess active and unrestricted state issued license(s) required to place property and casualty insurance.

#IASales

Apply Today

Member Service and Sales Associate

Carson City, Nevada

We're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service. 

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  

We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Why work for us?

  • Compensation  Competitive hourly base + incentives

  • Benefits  Access to Medical, Dental, Vision, wellness program and more!

  • 401k Matching  $1 for $1 company match up to 6% of pay

  • Annual Incentive Plan  Eligibility to participate in AAA annual bonus plan

  • Paid Time Off  Accrual of 17 PTO days per year, nine holidays annually and 24 hours per year earmarked for volunteer activities

Essential Functions:

  • Exhibits AAA guiding principles and core values

  • Performs routine sales, service and operational functions for AAA Members including; DMV, cashiering, auto travel, notary and insurance sales support, with expectations for maintaining required standards, policies and procedures

  • Understands and actively promotes products and services to achieve individual goals in support of meeting organization goals and objectives 

  • Overcomes obstacles that create barriers to Team Member or branch efforts

  • Identifies process improvement opportunities and proposes solutions

  • Acts as an agent for change while promoting AAA’s guiding principles and core values

Knowledge/Skills/Abilities:

  • Demonstrates sales and service skills. Able to effectively interact, face-to-face, with new, prospective and existing Members.

  • Accuracy and comfort handling money, making change, balancing cash drawer.

  • Good computer skills, proficient in both reading and basic arithmetic.

  • Good written and verbal communication skills in person and over the phone.

  • Ability to multitask in response to requests, requirements and Member/Team Member expectations. Ability to accept feedback and correct course as necessary.

Education & Experience / Licenses & Certifications:

  • High School Diploma or GED required

  • Two years of sales or customer service experience

  • Experience working with sales and service standards and goals

  • Current & valid Driver's License with clean history may be required

  • Bonding and fingerprinting may be required

  • P&C Licensing may also be required

Work Environment/Physical Requirements:

Works in a variety of office environments where standing, walking or sitting at a desk, table or computer workstation may be required for extended periods of time. May travel by car, plane or other form of transportation to attend business meetings or conferences. May be required to work in one or more locations in a defined service area. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

#MEASales

Apply Today

AAA Club Owned Fleet is Hiring!

Las Vegas, Nevada

AAA Club Owned Fleet is Hiring!

Tow Truck Drivers & Battery/Light Service Technicians


 

Job Fair!!!

Date:  Thursday, June 20th, 2019 from 10:00am-2:00pm

4490 Business Center Way
Las Vegas, NV 89118
(702) 547-2369

 



 

Please pre-register by applying below:

Dress is Business Casual, and Please bring Resume

 

 

Why work for us?

  • Great Pay - $16.46/hour + a 5% increase at 6 months

  • Training – You’ll attend a thorough, comprehensive, three week training program

  • Benefits – Medical, Dental, Vision, wellness program and more!

  • 401k Matching – $1 for $1 company match up to 6% of pay

  • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan

  • Paid Time Off – Ten hours per month, ten holidays annually, one floating holiday and 24 hours per year earmarked for volunteer activities

  • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

We are looking for candidates with:

  • Excellent customer service skills!   

  • Flexibility to work swing shift and weekends

  • Ability to drive a manual/automatic shift vehicle

  • Customer service skills and the ability to interact with a wide-range of people

  • Basic automotive knowledge and at least 6 years’ experience operating a motor vehicle with a valid driver's license

  • Basic computer knowledge

  • Bilingual communication skills a plus

  • High School Diploma or GED equivalent required

  • Vocational technical automotive training/certification or equivalent experience (preferred)

Essential Functions

  • Driving and operating a service vehicle (i.e. loading/towing vehicles, flat tire changes, lock-out, fuel delivery services, etc.)

  • On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving

  • Utilizing on-board computer, radio communications, and mapping systems

  • Completion of daily paperwork (i.e. call-logs, battery invoices, cash receipts, etc.)

  • Inspecting and submitting maintenance reports of company vehicles for safe and efficient operation

  • Education and training. I.E.:  AAA Compliance Training, RPST,TSAAC, Lock-out, PSP, Battery Service Training

 

Work Environment/Physical Requirements

  • Work Environment/Physical Requirements:

    Works outdoors at vehicle sites when servicing vehicles. Lifting and carrying tires and parts, weighing up to 50 pounds, several times a day; bending, kneeling and stooping as required for service calls. Works in all weather and all traffic conditions. Vehicle recovery sites may be wet, messy and hazardous.

    Service Providers are required to provide a photograph for identification purposes. If needed for identification purposes, a photograph may be obtained after an offer of employment is made and accepted.   

Apply Today

Team Leader

Sacramento, California

Essential Functions

• Coordinates and directs work activities to provide services including vehicle repair/maintenance, emergency road service, and related activities in response to member, non-member, commercial customer, and vendor inquiries, requests, complaints, and issues.

• Assigns people, tools, vehicles and other resources to tasks to ensure operating standards for volume, timeliness, cost and quality of service are met or exceeded. eviews and adheres to budgets.

• Manages direct reports and/or temporary/seasonal employees to ensure workproduced meets or exceeds standards for productivity and quality.

• Ensures employees function according to the AAA guidelines and procedures.

• Coaches employees on workflow or skill set, organizing classes for employee development or providing one-on-one training.

Knowledge/Skills/Abilities

• Needs knowledge of communication and computer equipment

• Appropriate knowledge and ability to answer technical questions and provide training and guidance to staff

• Interpersonal and communication skills (verbal and written) necessary to interact with members, employees and others in a professional and tactful

manner

• Organizational and time management skills

• Ability to manage and document Automotive services, projects, and/or pilot projects

• Ability to coach, mentor, evaluate and train

• Ability to administer corrective actions

• Knowledge of member services, products, guidelines, polices and procedures related to automotive services

• Can understand and manage to a P&L statement

• Ability to drive vehicles equipped with a manual transmission

• Bilingual communication skills (preferred)

Supervisor, Auto Guardian (AB01L1)

Education & Experience / Licenses & Certification

• High School diploma or equivalent certification.

• Valid drivers license and acceptable driving record

•  3 – 5 years Industry experience in providing repair, maintenance, and/or emergency road services for passenger and/or commercial vehicles.

•  2 – 3 years supervisory, management or leadership experience. (preferred)

Work Environment/Physical Requirements

Works in an office environment sitting at a desk, table or computer workstation for extended periods of time.  May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

Competency

Customer Centricity (Intermediate) Interpersonal Savvy (Intermediate)

Managing and Measuring Work (Intermediate) Conflict Management (Intermediate)

Problem Solving (Proficient)

Business Acumen and Fiscal Responsibility (Intermediate) Creativity & Innovation Management (Learning)

People Development (Proficient)

Apply Today

AAA Battery Light Service Driver Graveyard shift

Phoenix, Arizona

Essential Functions

• Driving and operating a service vehicle (i.e. flat tire changes, lock-out, fuel delivery services, etc.)

• On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving

• Leverages sales skills for offering products and services from AAA to member during service interaction

• Utilizing on-board computer, radio communications, and mapping systems

• Completion of daily paperwork (i.e. call-logs, battery invoices, cash receipts, etc.)

• Inspecting and submitting maintenance reports of company vehicles for safe and efficient operation

• Assisting with general maintenance of fleet vehicles, including but not limited to oil change, tire replacement and/or rotation, and minor repairs

• May perform daily fueling, cleaning, and inspecting of fleet vehicle(s)

• Opportunity to provide Member service onsite at special events, if meet qualifications to operate electronic bike

• Education and training. I.E.: AAA Compliance Training, RPST,TSAAC, Lock-out, PSP, Battery Service Training

Knowledge/Skills/Abilities

• Ability to learn new skills through training

• Ability to drive a manual/automatic shift vehicle

• Customer service skills and the ability to interact with a wide-range of people

• Basic math skills

• Ability to communicate effectively and a strong command of the English language

• Entry level sales skills to support offering of member products

• Basic automotive knowledge

• Basic computer knowledge

• Bilingual communication skills (preferred)

Education & Experience / Licenses & Certification

• High School Diploma or GED equivalent

• 5+ years experience operating a motor vehicle with a valid driver's license

Work Environment/Physical Requirements

Works outdoors at vehicle sites when servicing vehicles. Lifting and carrying tires and parts, weighing up to 50 pounds, several times a day; bending, kneeling and stooping as required for service calls. Works in all weather and all traffic conditions. Vehicle recovery sites may be wet, messy and hazardous. 

Competency

Customer Centricity (Learning)

Interpersonal Savvy (Learning)

Quality Orientation (Learning)

Time Management (Learning)

Decision Making (Learning)

#ERSDriver

Apply Today

Lube Technician

Scottsdale, Arizona

Successfully complete automotive service and repair work qualified to preform. Complete inspection form and submit to service advisor

Advises service advisor of change in a vehicles status. Inspect vehicles for additional needed repairs or maintenance and recommend them to the service advisors for sale to customers.

Maintain a safe and clean work area and assist to maintain safe and clean work areas as needed.   Participate in ongoing training as assigned by management. Study technical bulletins, industry magazines, and technical web sites. 

Education and/or Experience:

High School diploma

Experience 0-3 (entry)

Previous auto repair experience required.

Certifications, Licenses, Registrations:

Valid Arizona driver’s license and current clean 39 month driving record. 

May be exposed to chemicals, pneumatic air, electrical, lifting, tripping and/or falling, drives member and/or company vehicle

PHYSICAL DEMANDS: Required by the Americans with Disabilities Act (ADA).
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions o this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is regularly required to talk and hear, required to sit, occasionally required to stand and walk; use and to finger, handle, or feel; and reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, peripheral vision and the ability to focus

#automotive

Apply Today

Gate Guard Community's

Scottsdale, Arizona

JOB SUMMARY:
Safeguard has been Protecting Arizona families and businesses for over 50 years, we are Arizona's largest locally-operated security provider. With an A+ Better Business Bureau Ranking, we prove every day that we love being there for and helping our clients. Working together with our clients and protecting what they value most, non-stop, is what we call "Safeguard is with you."

Safeguard Security is looking for Community Access Gate Guards in Scottsdale/North Scottsdale, Carefree and Paradise valley areas to join our team! We have multiple shift positions open with opportunities for overtime!
 

ESSENTIAL FUNCTIONS:

Gate Guard will be responsible for overseeing the safe and secure operation of the entrance to a gated community including:
 

KNOWLEDGE AND SKILLS:

  • Provide vehicle access control services in a professional and proficient manner at all times to the residents of the manned gated communities
  • Provide a visual security presence (unarmed)
  • Monitor and authorize entrance and departure of residents and guests
  • Report daily activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences
  • Sort and distribute mail to incoming resident
  • Other tasks and duties as assigned
  • If required by the Officer-In-Charge, assist with the preparation of the weekly payroll summary and timecards for delivery to the Main Office on schedule
  • Proper completion to include content, numbering and logging of Incidents Reports
  • Proper use of all other forms associated with access control and/or gatehouse operations
  • Prepare and submit to the Officer-In-Charge necessary information/data for the preparation of the monthly “Gate Activity Report”
  • Assist in monitoring and maintaining gate supplies 

EDUCATION, CERTIFICATIONS/LICENSES

  • Must be at least 18 years old
  • Must obtain a valid and current Arizona Security Card Certification (Guard Card)
  • Ability to communicate clearly and effectively in English (both written and oral)
  • Must have a phone (home or cell)
  • Must have a friendly demeanor and great customer service skills
  • Must possess a valid AZ driver's license with a clean driving record of 3+ years
  • Be a high school graduate or have a GED
  • Possess effective customer service skills
  • Have a neat and professional appearance
  • Have reliable transportation
  • Must be able to pass a full criminal and background check, and drug test 

Location Scottsdale, Arizona

#SAFE

Apply Today

Lube Technician

Scottsdale, Arizona

Successfully complete automotive service and repair work qualified to preform. Complete inspection form and submit to service advisor

Advises service advisor of change in a vehicles status. Inspect vehicles for additional needed repairs or maintenance and recommend them to the service advisors for sale to customers.

Maintain a safe and clean work area and assist to maintain safe and clean work areas as needed.   Participate in ongoing training as assigned by management. Study technical bulletins, industry magazines, and technical web sites. 

Education and/or Experience:

High School diploma

Experience 0-3 (entry)

Previous auto repair experience required.

Certifications, Licenses, Registrations:

Valid Arizona driver’s license and current clean 39 month driving record. 

May be exposed to chemicals, pneumatic air, electrical, lifting, tripping and/or falling, drives member and/or company vehicle

PHYSICAL DEMANDS: Required by the Americans with Disabilities Act (ADA).
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions o this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is regularly required to talk and hear, required to sit, occasionally required to stand and walk; use and to finger, handle, or feel; and reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, peripheral vision and the ability to focus

#Automotive

Apply Today

AAA Club Owned Fleet is Hiring

San Rafael, California

Job Fair!!!

Date:  Friday, June 28th, 2019 from 11:00am-2:00pm

428 Irwin Street
San Rafael, CA 94901


 


 

Please pre-register by applying below

Dress is Business Casual, and Please bring Resume

 

 

Why work for us?

  • Great Pay - $19.65/hour + a 5% increase at 6 months

  • Training – You’ll attend a thorough, comprehensive, three week training program

  • Benefits – Medical, Dental, Vision, wellness program and more!

  • 401k Matching – $1 for $1 company match up to 6% of pay

  • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan

  • Paid Time Off – Ten hours per month, ten holidays annually, one floating holiday and 24 hours per year earmarked for volunteer activities

  • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

We are looking for candidates with:

  • Excellent customer service skills!   

  • Flexibility to work swing shift and weekends

  • Ability to drive a manual/automatic shift vehicle

  • Customer service skills and the ability to interact with a wide-range of people

  • Basic automotive knowledge and at least 6 years’ experience operating a motor vehicle with a valid driver's license

  • Basic computer knowledge

  • Bilingual communication skills a plus

  • High School Diploma or GED equivalent required

  • Vocational technical automotive training/certification or equivalent experience (preferred)

Essential Functions

  • Driving and operating a service vehicle (i.e. loading/towing vehicles, flat tire changes, lock-out, fuel delivery services, etc.)

  • On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving

  • Utilizing on-board computer, radio communications, and mapping systems

  • Completion of daily paperwork (i.e. call-logs, battery invoices, cash receipts, etc.)

  • Inspecting and submitting maintenance reports of company vehicles for safe and efficient operation

  • Education and training. I.E.:  AAA Compliance Training, RPST,TSAAC, Lock-out, PSP, Battery Service Training

 

Work Environment/Physical Requirements:

Works outdoors at vehicle sites when servicing vehicles. Lifting and carrying tires and parts, weighing up to 50 pounds, several times a day; bending, kneeling and stooping as required for service calls. Works in all weather and all traffic conditions. Vehicle recovery sites may be wet, messy and hazardous. Service Providers are required to provide a photograph for identification purposes. If needed for identification purposes, a photograph may be obtained after an offer of employment is made and accepted.   

Apply Today

Mobile Patrol Officer

Scottsdale, Arizona

Safeguard has been Protecting Arizona families and businesses for over 50 years, we are Arizona's largest locally-operated security provider. With an A+ Better Business Bureau Ranking, we prove every day that we love being there for and helping our clients. Working together with our clients and protecting what they value most, non-stop, is what we call "Safeguard is with you."

Safeguard Security is looking for Mobile Patrol Officers to join the team! We have multiple shift positions open with opportunities for overtime!


Responsibilities

  • Alarm Verification - promptly respond to alarms in your designated area prompted by our onsite monitoring facility
  • Vacation Service - check homes and provide preauthorized requested service for a period when the client is away from home
  • Patrol Accounts - check accounts daily/nightly as contracted with customers
  • Maintain regular records and effectively communicate with dispatch, customers, etc.
  • Safe and courteous operation of the designated patrol vehicle observing all state and municipal traffic laws; all traffic rules specified by the bylaws of the any community which you may enter; and all traffic and vehicle operation rules of Safeguard Security & Communications, Inc.;
  • Proper maintenance of the designated patrol vehicle, e.g. routine, scheduled, preventive or corrective maintenance, vacuuming, car washes, etc.
  • Responding to burglar alarms at businesses and residences while following all prescribed procedures and instructions
  • Completion of daily assigned tasks, e.g. red-tag checks, interior checks, initial interior checks, spot checks, courtesy patrols, etc.
  • Completion, without exception, of unique duties as assigned for your designated beat and shift
  • Keeping the Patrol Division Supervisor informed of all problems, unique situations, etc. that occur on your shift
  • Entering all pertinent and necessary information into Silvertrac
  • Operation of KNOX KeySecure Boxes
  • Proper preparation of Incident reports to include content, numbering and logging
  • Proper use, completion and submission of all forms associated with patrol activities and/or duties
  • Assisting the Patrol Division Supervisors and/or Patrol Division Operations Supervisor with coverage of open shifts within the Division 
     

Qualifications
 

  • Must be at least 21 years old
  • Must obtain a valid and current Arizona Security Card Certification (Guard Card)
  • Ability to communicate clearly and effectively in English (both written and oral)
  • Must have a phone (home or cell)
  • Must have a friendly demeanor and great customer service skills
  • Must possess a valid AZ driver's license with a clean driving record of 3+ years
  • Be a high school graduate or have a GED
  • Possess effective customer service skills
  • Have a neat and professional appearance
  • Have reliable transportation
  • Must be able to pass a full criminal and background check, and drug test 

Work Location Scottsdale,Arizona

#SAFE

Apply Today

Tow and Battery Driver Open House Hiring Event

Concord, California

AAA Club Owned Fleet is Hiring!

Tow Truck Drivers & Battery/Light Service Technicians


 

Job Fair!!!

Date:  Tuesday, June 25th, 2019 from 10:00am-2:00pm

165 Mason Circle
Concord, CA 94520


 



 

Please pre-register by applying on the link below

Dress is Business Casual, and Please bring Resume

 

 

Why work for us?

  • Great Pay - $19.65/hour + a 5% increase at 6 months

  • Training – You’ll attend a thorough, comprehensive, three week training program

  • Benefits – Medical, Dental, Vision, wellness program and more!

  • 401k Matching – $1 for $1 company match up to 6% of pay

  • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan

  • Paid Time Off – Ten hours per month, ten holidays annually, one floating holiday and 24 hours per year earmarked for volunteer activities

  • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

We are looking for candidates with:

  • Excellent customer service skills!   

  • Flexibility to work swing shift and weekends

  • Ability to drive a manual/automatic shift vehicle

  • Customer service skills and the ability to interact with a wide-range of people

  • Basic automotive knowledge and at least 6 years’ experience operating a motor vehicle with a valid driver's license

  • Basic computer knowledge

  • Bilingual communication skills a plus

  • High School Diploma or GED equivalent required

  • Vocational technical automotive training/certification or equivalent experience (preferred)

Essential Functions

  • Driving and operating a service vehicle (i.e. loading/towing vehicles, flat tire changes, lock-out, fuel delivery services, etc.)

  • On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving

  • Utilizing on-board computer, radio communications, and mapping systems

  • Completion of daily paperwork (i.e. call-logs, battery invoices, cash receipts, etc.)

  • Inspecting and submitting maintenance reports of company vehicles for safe and efficient operation

  • Education and training. I.E.:  AAA Compliance Training, RPST,TSAAC, Lock-out, PSP, Battery Service Training

 

Work Environment/Physical Requirements

  • Works outdoors at vehicle sites when servicing vehicles. Lifting and carrying tires and parts, weighing up to 50 pounds, several times a day; bending, kneeling and stooping as required for service calls. Works in all weather and all traffic conditions. Vehicle recovery sites may be wet, messy and hazardous.

Apply Today

Installation Manager

Scottsdale, Arizona

This position provides technical and administrative directive to the Commercial and Residential Project Management and Field Installation team. The position is responsible for coordination and collaboration with Sales, Design, Project Administration, and the Service Department to ensure the successful scheduling, installation, completion, and retention of new and current customers.

ESSENTIAL FUNCTIONS:

Attend and conduct various Operational, Sales, Purchasing, Design, and Staff meetings to present and distribute technical and company related information specific to the Installation Staff’s involvement in day-to-day business operations.

Job Design Review/Pre & Post-Installation Analysis/Job Costing Evaluation:

• Collaboration with Sales/Design to review estimates and design intent to ensure understanding of customer expectations, direct & indirect costs associated with project, and evaluate equipment specified to ensure highest level of success possible on installs.

• Review of installations with Project Management, Project Administration Manager, Coordination Department, and Installation Members to ensure best practices and Standard Operating Procedures are being followed and maintained.

• Review of ongoing Parts & Labor Cost associated with installations to maintain Job Costs throughout life cycle of installation, and ensure Residential and Commercial Installations meet financial standards.

Customer Interface & Interaction/Relationship Development & Retention:

• Ensure open communication is maintained between Project Managers, Installation Staff, Coordination Department, and Residential/Commercial Clients throughout installation.

• Meet, Develop, and Maintain relationships with Builder Construction Managers and Superintendents to ensure feedback is received, evaluated, and changes are implemented where necessary to refocus efforts to ensure customer satisfaction is maintained at a high level.

• Review customer feedback as to performance on Residential/Commercial installations. Address customer complaints, concerns, issues escalated beyond Coordination Department and Project Management positions. Ensure satisfactory resolution is evaluated, directed, and executed to meet proposed and agreed upon scopes of work with clientele.

Budget Development/Review and Assessment of P&L:

• Develop, present, review, and revise (as necessary) annual operating budgets for the Installation Department to meet company forecasted goals.

• Regular review, evaluation, and justification of operating costs associated with Installation Department which has direct affect to EBITDA.

• Provide feedback to Project Managers, Project Administration Manager, Coordination Team, and Installation Team members as to the department’s standings, adjustments required, and execution required to maintain actual versus estimated budget goals.

Direct/In-Direct Staff Mentoring/Training/Development/Evaluation:

• Review and evaluate Installation Department needs as it relates to team members across all levels. Identify, interview, and hire potential candidates to fill necessary roles needed to maintain staffing levels per budget, sales forecast, and actual vs estimated labor hours sold.

• Work with Project Managers and Install Team Members on development of career paths, key performance indicators, training necessary for technical applications, and soft skills.

• Provide mentoring and guidance for installation techniques, technical knowledge, project management guidelines, and interdepartmental collaboration.  

KNOWLEDGE AND SKILLS:

• Years Construction Management/Installation Management/Operation Management experience

• Five or more years of experience in the Residential and Commercial Low Voltage industry with emphasis on installation, service, and design of various low voltage systems.

• Previous supervisory experience to include management and development of staff, establish and maintain team members responsibilities, and clearly define priorities in fast pace environment

• Organizational, analytical, interpersonal, and written/oral communication skills

• Problem solving, critical thinking, conflict resolution, risk identification and mitigation experience

• Strong work ethic, operationally focused, detail oriented, team player

EDUCATION,COMPETENCIES, CERTIFICATIONS/LICENSES:

Bachelor Degree, in Construction Management a plus, Project Management with experience in related construction industry

NICET Certification, PMP Certification

Proficient computer skills to include knowledge and experience with MS Word, Excel, Outlook

Competent understanding of construction processes and techniques in Residential/Commercial applications

Knowledge and competency in Local and National Electrical and Low Voltage Codes and Standards

SUPERVISORY RESPONSIBILITIES:

Position has supervisory responsibility for Installation Department to include Commercial Project Managers, Residential Project Managers, Project Administration Manager, and Installation Field Staff (Full Staffed – 34)

Location Scottsdale, Arizona

#SAFE

Apply Today

Insurance Sales Agent

Pinole, California

We're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service. We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members. We're community minded, and celebrate the growth, development and successes of our diverse Team Members.

Whether you’re just starting your journey or looking to grow your career, we’ll support you every step of the way.

AAA is known for providing exceptional products, service and experiences to our members. Our Insurance Agents are key members of AAA NCNU, providing exceptional, knowledgeable insurance service.  Whether you are an experienced sales professional, or an experienced insurance Agent, AAA NCNU will invest in your success by providing you with unparalleled training and support.

Why work for us?

  • Licensing AssistanceIf unlicensed, AAA NCNU will reimburse the costs of licensure

  • Training You’ll attend a thorough, comprehensive, three week training program in our Walnut Creek headquarters

  • No Overhead CostsW-2 structure with dedicated space in a AAA NCNU branch

  • Compensation Non recoverable draw hourly compensation or lucrative, uncapped bonus plan with first year production incentives

  • Benefits Access to Medical, Dental, Vision, wellness program and more!

  • 401k Matching $1 for $1 company match up to 6% of pay

  • Annual Incentive Plan Eligibility to participate in AAA NCNU annual bonus plan

  • Paid Time OffAccrual of 17 PTO days per year, nine holidays annually and 24 hours per year earmarked for volunteer activities

  • Collaborative EnvironmentAAA will value your contribution to providing exceptional service to our members

Insurance Agent Responsibilities

  • Uses sales techniques and product knowledge to identify customer-specific needs to generate new sales, retain existing insured’s and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.

  • Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Associate’s manager.

  • Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.

  • Consistently provides all Members with a sales and service experience that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.

  • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.

  • Responds to customer inquiries and requests relating to insurance products and membership.

  • Researches and resolves customer service issues. Often assists the insured in initiating the first notice of loss on claims.

Education & Experience/Licenses & Certification

  • High school diploma or GED required. Bachelor's degree in relevant field preferred.

  • 2 to 4 years of sales experience required. Insurance industry work experience preferred.

  • Currently possesses, or has the ability to acquire the active and unrestricted state issued license(s) required to place property and casualty insurance and Life Insurance. Active required license(s) preferred.

**Please note that you will be asked to complete a candidate assessment following your application, via email. Your application will not be considered until the assessment has been completed.**

We’ll value your skills and experience. We’re building a performance organization with heart and developing a pipeline of tomorrow’s leaders. Your work will be enhanced with training opportunities, a mentoring program and our Promote-from-within philosophy. We celebrate our diversity and leverage the power of many minds.    

#IASales

Apply Today

Manager, Ethics & Compliance

Walnut Creek, California

The Manager, Ethics & Compliance helps mature the ethics and compliance program across NCNU.  He/she will help build and manage foundational compliance tools and processes including policy management, investigation case management, and developing an open and compliant culture.  The incumbent will work closely across departments and internal teams to establish and enhance policies, procedures and processes. The incumbent is comfortable with ambiguity and have the ability to understand as well as manage complex ethical and compliance issues.

This positions reports to the VP, Ethics and Compliance.

  • Provide Ethics and Compliance guidance across business lines and functional departments;
  • Serve as the compliance subject matter expert to internal teams responsible for implementation of compliance controls within their portion of Club operations
  • Manage Club policy management including partnering with internal teams to improve existing policies, procedures, and processes
  • Evaluate changes to regulatory and legal requirements and assess their impact to Club operations
  • Manage Ethics Reporting Line process including case management, corrective action follow-up, and data analysis
  • Work with internal teams to develop an open and compliant culture across the Club
  • May involve development and implementation of risk management practices and procedures throughout the organization and provide training on those practices and procedures
  • May implement and operationalize means to allow centralized monitoring of the various compliance teams across the Club.
  • Ability to understand/handle complex ethical and compliance issues with accuracy
  • Comfortable with ambiguity and able to create a project plan in an undefined environment
  • Risk analysis and reasoning
  • Excellent written and oral communications skills, including ability to communicate effectively with audiences that include management, co-workers, clients, vendors, contractors and other stakeholders
  • Ability to manage competing interests in a highly demanding environment
  • Highly-motivated, proactive self-starter with superior maturity, tact, judgment, initiative and discretion regarding confidential and sensitive matters
  • Excellent organizational and project management skills
  • Excellent influencing, facilitation and partnership skills

  • Bachelor’s degree, preferably in a business or technical field
  • Four or more years of relevant experience with increasing responsibility
  • Two years of leadership experience
  • Advanced degree
  • Certified Compliance & Ethics Professional (CCEP) or other relevant certifications
  • Experience with process improvement tools/techniques
     

Apply Today

Insurance Agent - Bilingual Chinese Required

Dublin, California

We're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service. We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members. We're community minded, and celebrate the growth, development and successes of our diverse Team Members.

Whether you’re just starting your journey or looking to grow your career, we’ll support you every step of the way.

AAA is known for providing exceptional products, service and experiences to our members. Our Insurance Agents are key members of AAA NCNU, providing exceptional, knowledgeable insurance service.  Whether you are an experienced sales professional, or an experienced insurance Agent, AAA NCNU will invest in your success by providing you with unparalleled training and support.

Why work for us?

  • Licensing AssistanceIf unlicensed, AAA NCNU will reimburse the costs of licensure

  • Training You’ll attend a thorough, comprehensive, three week training program in our Walnut Creek headquarters

  • No Overhead CostsW-2 structure with dedicated space in a AAA NCNU branch

  • Compensation Non recoverable draw hourly compensation or lucrative, uncapped bonus plan with first year production incentives

  • Benefits Access to Medical, Dental, Vision, wellness program and more!

  • 401k Matching$1 for $1 company match up to 6% of pay

  • Annual Incentive Plan Eligibility to participate in AAA NCNU annual bonus plan

  • Paid Time OffAccrual of 17 PTO days per year, nine holidays annually and 24 hours per year earmarked for volunteer activities

  • Collaborative EnvironmentAAA will value your contribution to providing exceptional service to our members

Insurance Agent Responsibilities

  • Uses sales techniques and product knowledge to identify customer-specific needs to generate new sales, retain existing insured’s and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.

  • Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Associate’s manager.

  • Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.

  • Consistently provides all Members with a sales and service experience that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.

  • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.

  • Responds to customer inquiries and requests relating to insurance products and membership.

  • Researches and resolves customer service issues. Often assists the insured in initiating the first notice of loss on claims.

Education & Experience/Licenses & Certification

  • High school diploma or GED required. Bachelor's degree in relevant field preferred.

  • 2 to 4 years of sales experience required. Insurance industry work experience preferred.

  • Currently possesses, or has the ability to acquire the active and unrestricted state issued license(s) required to place property and casualty insurance and Life Insurance. Active required license(s) preferred.

  • Bilingual Chinese (Cantonese or Mandarin) Required

**Please note that you will be asked to complete a candidate assessment following your application, via email. Your application will not be considered until the assessment has been completed.**

We’ll value your skills and experience. We’re building a performance organization with heart and developing a pipeline of tomorrow’s leaders. Your work will be enhanced with training opportunities, a mentoring program and our Promote-from-within philosophy. We celebrate our diversity and leverage the power of many minds.

#IASales

Apply Today

Insurance Agent (Preferred Bilingual Cantonese/Mandarin)

Sacramento, California

Essential Functions

• Uses sales techniques and strong product knowledge to identify customer-specific needs to generate new sales, retain existing insureds and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.

• Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Agent’s manager.

• Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.

• Establishes rapport with the insured that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.

• Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.

• Responds to customer inquiries and requests relating to insurance products and membership.

• Researches and resolves complex customer service issues. Often assists the insured in initiating the first notice of loss on claims.

Knowledge/Skills/Abilities

• Strong sales skills with a history of effectively developing, tracking, following up on and closing leads.

• Advanced consultative selling techniques utilizing thorough product knowledge.

• Knowledge of desktop systems including but not limited to Microsoft Office software applications.

Education & Experience/Licenses & Certification

• High school diploma or GED required. Bachelor's degree in relevant field preferred.

• 3 to 5 years of relevant insurance industry work experience required.

• Possess active and unrestricted state issued license(s) required to place property and casualty insurance.

#IASales

Apply Today

Insurance Agent

Mountain View, California

We're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service. We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members. We're community minded, and celebrate the growth, development and successes of our diverse Team Members.

Whether you’re just starting your journey or looking to grow your career, we’ll support you every step of the way.

AAA is known for providing exceptional products, service and experiences to our members. Our Insurance Agents are key members of AAA NCNU, providing exceptional, knowledgeable insurance service.  Whether you are an experienced sales professional, or an experienced insurance Agent, AAA NCNU will invest in your success by providing you with unparalleled training and support.

Why work for us?

  • Licensing Assistance – If unlicensed, AAA NCNU will reimburse the costs of licensure

  • Training – You’ll attend a thorough, comprehensive, three week training program in our Walnut Creek headquarters

  • No Overhead Costs – W-2 structure with dedicated space in a AAA NCNU branch

  • Compensation – Non recoverable draw hourly compensation or lucrative, uncapped bonus plan with first year production incentives

  • Benefits – Access to Medical, Dental, Vision, wellness program and more!

  • 401k Matching – $1 for $1 company match up to 6% of pay

  • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan

  • Paid Time Off – Accrual of 17 PTO days per year, nine holidays annually and 24 hours per year earmarked for volunteer activities

  • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Insurance Agent Responsibilities

  • Uses sales techniques and product knowledge to identify customer-specific needs to generate new sales, retain existing insured’s and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.

  • Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Associate’s manager.

  • Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.

  • Consistently provides all Members with a sales and service experience that enhances t he member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.

  • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.

  • Responds to customer inquiries and requests relating to insurance products and membership.

  • Researches and resolves customer service issues. Often assists the insured in initiating the first notice of loss on claims.

Education & Experience/Licenses & Certification

  • High school diploma or GED required. Bachelor's degree in relevant field preferred.

  • 2 to 4 years of sales experience required. Insurance industry work experience preferred.

  • Currently possesses, or has the ability to acquire the active and unrestricted state issued license(s) required to place property and casualty insurance and Life Insurance. Active required license(s) preferred.

**Please note that you will be asked to complete a candidate assessment following your application, via email. Your application will not be considered until the assessment has been completed.**

We’ll value your skills and experience. We’re building a performance organization with heart and developing a pipeline of tomorrow’s leaders. Your work will be enhanced with training opportunities, a mentoring program and our Promote-from-within philosophy. We celebrate our diversity and leverage the power of many minds.        

#IASales

Apply Today

ServiceNow Engineer II

Walnut Creek, California

ServiceNow Developer - Engineer II

AAA…we're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service. We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.  We're community minded, and celebrate the growth, development and successes of our diverse Team Members.  Whether you’re just starting your journey or looking to grow your career, we’ll support you every step of the way.

Why Work for us:

  • Impact. Play a key role in innovating the future of auto repair while reinventing AAA and the value propositions we deliver to over 6 Million Members.
  • Development. Our team is designed to grow business and business leaders. We intend for you to demonstrate your capabilities and leadership skills and earn rapid advancement.
  • Recognition. We offer a competitive total compensation package including salary, performance bonus, benefits, and 401(k) company match and discretionary contributions.
  • Lifestyle. We do honorable work, and we practice our values: humility, integrity, teamwork, and service.

We are looking for a mid-level ServiceNow Developer to join our SMO team in Walnut Creek, CA.  This position will be responsible for supporting the execution of our ServiceNow roadmap including but not limited to designing, developing, configuring, testing, supporting and improving our ServiceNow platform to meet business needs. The ideal candidate will be an intermediate level engineer with knowledge of ITIL/ITSM, good understanding of ServiceNow functionality and proven experience with ServiceNow administration and development. Must be able to work independently and to adapt to new technologies and shifting priorities in a dynamic environment.

ESSENTIAL JOB FUNCTIONS AND PRIMARY DUTIES

Under minimal supervision, the successful Team Member will perform a cross-section of  the following duties, including but not limited to:

• Configuration, custom development and other hands-on technical activities related to the ServiceNow platform, including, but not limited to: user interface, workflow administration, report and dashboards setup, data imports, LDAP integration, custom applications, scripting and third-party software integrations.

• Analyzing business requirements and designing technical solutions utilizing out-of-the-box functionality when available with minimal customization.

• Building Catalog Items and creating workflows to automate business processes and manage data flows.

• Performing ServiceNow scripting, i.e. Business Rule, Client Script, UI Action, UI Policy, ACLs, etc.

• Loading, manipulating and maintaining data between ServiceNow and other systems.

• Developing user interface elements in support of ServiceNow portals, including mobile.

• Building reports and dashboards (incl. Performance Analytics features).

• Performing quality assurance by developing and executing automated test cases and reporting test results.

• Proactively identifying system deficiencies and recommending solutions.

• Developing and maintaining knowledge, technical and process documentation.

• Staying abreast of ServiceNow latest features and functionality to drive continual improvement.

• Adhering to AAA’s policies, procedures and standards as well as ITSM and ServiceNow best practices.

• Providing ServiceNow support by troubleshooting, fixing bugs and conducting root cause analysis.

• Providing "on call” support on a periodic basis as required.

• Providing application support, training and knowledge transfer to others as necessary.

• Performing other duties as assigned.

       

KNOWLEDGE / SKILLS / ABILITIES

• Good understanding of the ITSM/ ITIL framework

• ServiceNow System Administration

• ServiceNow Application Development

• Familiarity with ServiceNow core application UI and workflow configuration, report development, integration components (e.g. LDAP, SSO, etc.)

• Working knowledge of ServiceNow platform components such as Service Catalog, Change/Incident/Problem Management, Asset Management, CMDB, Knowledge, Reporting, Service Portal, etc.

• Experience configuring and scripting business rules, client scripts, UI policies, UI actions, script includes,  notification events, ACLs, workflow activities, etc.

• Experience with ServiceNow client and server-side Javascript

• Understanding of ServiceNow APIs and Web Technologies such as XML, HTML, AJAX, CSS, Web services

• Familiarity with ServiceNow CMDB

• Experience with database design schemas and data modeling.

• Strong requirements-gathering experience

• Strong communication skills, both written and verbal

• Experience using Agile-based methodologies within a software development function.

• Experience working in and managing multiple update sets and coordinating their promotion throughout multiple instances.

• Knowledge of ServiceNow best practices and ongoing knowledge of latest ServiceNow features.

• ServiceNow Discovery and Service Mapping experience preferred

• ServiceNow Orchestration experience preferred

CORE COMPETENCIES

• Uses available time effectively and structures work activities to consistently meet commitments.

• Performs well under pressure.

• Builds rapport well.

• Juggles competing priorities, making progress on all assignments, while completing those of highest impact first.

• Exercises judgment on how best to accomplish assignments.

• Understands how own work impacts others, and current level of performance relative to targets.

• Skilled in problem-solving and improving processes.

• Actively participates in group processes aimed at resolving business challenges.

• Uses energy, drive and enthusiasm to complete assignments.

• Demonstrates commitment and support for team efforts.

• Understands established criteria and work procedures and executes tasks accordingly.

• Treats change and new situations as opportunities for learning or growth; focuses on beneficial aspects of change; speaks positively about change to others.

• Shares information with internal customers to build their understanding of issues and capabilities.

EDUCATION & EXPERIENCE / LICENSES AND CERTIFICATION

• Bachelor degree in Computer Science or other technical discipline from an accredited college or university.

• 3+ years applied technical experience or a combination of equivalent education and experience.

• 1+ years of ServiceNow development, configuration and administration experience.

• 2+ years coding in JavaScript.

• ServiceNow Certified Application Developer and/or ServiceNow Certified System Administrator strongly preferred.

• ITIL Foundations Certification preferred.

• Agile Certification preferred.

WORK RELATIONSHIPS

• Collaborates with the SMO team, other IT teams and internal clients to create new functionality, and to troubleshoot and resolve reported problems.

Apply Today

Member Experience Generalist

Roseville, California

We're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service. We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members. We're community minded, and celebrate the growth, development and successes of our diverse Team Members.

 

Why work for us?

  • Compensation – Competitive hourly base + incentives

  • Benefits – Access to Medical, Dental, Vision, wellness program and more!

  • 401k Matching – $1 for $1 company match up to 6% of pay

  • Annual Incentive Plan – Eligibility to participate in AAA annual bonus plan

  • Paid Time Off – Accrual of 17 PTO days per year, nine holidays annually, and 24 hours per year earmarked for volunteer activities

 

Essential Functions:

  • Performs three or more sales and/or operational functions at an expert level for NCNU members (DMV, cashiering, domestic travel, underwriting support) with expectations for leading and coaching team to maintain required service standards and vision and value behavior standards. Serves as first line of contact to resolve customer complaints, billing and other issues that Sales and Service Associate is incapable of resolving.

  • Handles most complex questions and customer service functions. May work in multiple locations.

  • Provides team leadership and expertise in all NCNU products and services to achieve departmental goals and objectives.  Overcomes customer obstacles.

  • Promotes products and services through cross-sales and referrals. Tracks and monitors location goals.  Responsible for team sales and service results. Function as a champion of new products and initiatives (ex: launch of new credit card).  May facilitate staff meetings or team huddles.

  • Coordinates work flow and resources in a well-planned and organized manner.

  • Makes process improvement recommendations.  Shares information with others to enable them to successfully get results. Example, performs ad-hoc audits on procedures, required financial guidelines, security operations, compliance with training and coordination of completion of training. Identifies process improvement opportunities.

  • Keeps up to date on trends in areas of expertise.

  • Assumes office administrative and operational duties in absence of manager.

Knowledge/Skills/Abilities:

  • Demonstrated sales and customer service skills

  • Ability to serve as front-line customer contact

  • Ability to find creative ways to overcome obstacles and exceed goals

  • Demonstrates team leadership and the ability to coach or lead a team, provide training and guidance to others

  • Strong written and verbal communication skills in person and over the phone

  • Accuracy and comfort handling money, making change, balancing cash drawer

  • Demonstrated personal computer skills, proficient in both reading and basic arithmetic

  • Bilingual communication skills (preferred)

  • Working knowledge of financial or membership organizations and their financial operations

  • (preferred)

 

Education & Experience / Licenses & Certifications:

  • High School Diploma or GED required

  • Three years of sales or customer service experience in a lead capacity required

  • Experience working with sales goals required

  • Valid driver's license and fingerprinting may be required

  • P&C licensing may be required

Apply Today

Member Service and Sales Associate

Helena, Montana

We're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service. We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
 

Why work for us?

  • Compensation  Competitive hourly base + incentives

  • Benefits  Access to Medical, Dental, Vision, wellness program and more!

  • 401k Matching  $1 for $1 company match up to 6% of pay

  • Annual Incentive Plan  Eligibility to participate in AAA annual bonus plan

  • Paid Time Off  Accrual of 17 PTO days per year, nine holidays annually and 24 hours per year earmarked for volunteer activities

Essential Functions:

  • Exhibits AAA guiding principles and core values

  • Performs routine sales, service and operational functions for AAA Members including; DMV, cashiering, auto travel, notary and insurance sales support, with expectations for maintaining required standards, policies and procedures

  • Understands and actively promotes products and services to achieve individual goals in support of meeting organization goals and objectives 

  • Overcomes obstacles that create barriers to Team Member or branch efforts

  • Identifies process improvement opportunities and proposes solutions

  • Acts as an agent for change while promoting AAA’s guiding principles and core values

Knowledge/Skills/Abilities:

  • Demonstrates sales and service skills. Able to effectively interact, face-to-face, with new, prospective and existing Members.

  • Accuracy and comfort handling money, making change, balancing cash drawer.

  • Good computer skills, proficient in both reading and basic arithmetic.

  • Good written and verbal communication skills in person and over the phone.

  • Ability to multitask in response to requests, requirements and Member/Team Member expectations. Ability to accept feedback and correct course as necessary.

Education & Experience / Licenses & Certifications:

  • High school diploma or GED required

  • Two years of sales or customer service experience

  • Experience working with sales and service standards and goals

  • Current & valid Driver's License with clean history may be required

  • Bonding and fingerprinting may be required

  • P&C Licensing may also be required

Work Environment/Physical Requirements:

Works in a variety of office environments where standing, walking or sitting at a desk, table or computer workstation may be required for extended periods of time. May travel by car, plane or other form of transportation to attend business meetings or conferences. May be required to work in one or more locations in a defined service area. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

#MEA Sales

Apply Today

Part-Time Member Experience Associate (Preferred Bilingual Spanish)

Salinas, California

We're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service.

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  

We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
 

Essential Functions

  • Exhibits AAA guiding principles and core values

  • Performs routine sales, service and operational functions for AAA Members including; DMV, cashiering, auto travel, notary and insurance sales support, with expectations for maintaining required standards, policies and procedures

  • Understands and actively promotes products and services to achieve individual goals in support of meeting organization goals and objectives 

  • Overcomes obstacles that create barriers to Team Member or branch efforts

  • Identifies process improvement opportunities and proposes solutions

  • Acts as an agent for change while promoting AAA’s guiding principles and core values

Knowledge/Skills/Abilities

  • Demonstrates sales and service skills. Able to effectively interact, face-to-face, with new, prospective and existing Members.

  • Accuracy and comfort handling money, making change, balancing cash drawer.

  • Good computer skills, proficient in both reading and basic arithmetic.

  • Good written and verbal communication skills in person and over the phone.

  • Ability to multitask in response to requests, requirements and Member/Team Member expectations. Ability to accept feedback and correct course as necessary.

Education & Experience / Licenses & Certification

  • High school diploma or GED required

  • Two years sales or customer service experience

  • Experience working with sales and service standards and goals

  • Current  & valid Driver's License with clean history may be required

  • Bonding and fingerprinting may be required

  • P&C Licensing may also be required

Work Environment/Physical Requirements

Works in a variety of office environments where standing, walking or sitting at a desk, table or computer workstation may be required for extended periods of time. May travel by car, plane or other form of transportation to attend business meetings or conferences. May be required to work in one or more locations in a defined service area. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.


 

#MEA Sales

Apply Today

Insurance Agent

Pleasant Hill, California

Insurance Agents serve our Members by selling them the Property & Casualty, Life and Roadside Assistance insurance that meets the Member’s needs. Individuals in this role are accountable for achieving assigned sales goals while providing an exceptional Member experience. Primary responsibilities include soliciting new business, serving existing insured Members, and retaining policies. Insurance Agents participate in promotions, events, marketing activities, and the cross-sell of all AAA insurance products. Insurance Agents are experienced professionals who guide our Members in the purchase of appropriate products and coverage under limited managerial supervision.

Essential Functions

  • Uses sales techniques and strong product knowledge to identify customer-specific needs to generate new sales, retain existing insureds and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.
  • Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Agent’s manager.
  • Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.
  • Establishes rapport with the insured that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.
  • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.
  • Responds to customer inquiries and requests relating to insurance products and membership.
  • Researches and resolves complex customer service issues. Often assists the insured in initiating the first notice of loss on claims.

Knowledge/Skills/Abilities

  • Strong sales skills with a history of effectively developing, tracking, following up on and closing leads.
  • Advanced consultative selling techniques utilizing thorough product knowledge.
  • Knowledge of desktop systems including but not limited to Microsoft Office software applications.

Education & Experience/Licenses & Certification

  • High school diploma or GED required. Bachelor's degree in relevant field preferred.
  • 3 to 5 years of relevant insurance industry work experience required.
  • Possess active and unrestricted state issued license(s) required to place property and casualty insurance.

#IASales

Apply Today

Insurance Agent

Chico, California

We're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service. We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members. ​​​We're  community minded, and celebrate the growth, development and successes of our diverse Team Members.

Whether you’re just starting your journey or looking to grow your career, we’ll support you every step of the way.

Essential Functions

  • Uses sales techniques and strong product knowledge to identify customer-specific needs to generate new sales, retain existing insureds and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.

  • Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Agent’s manager.

  • Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.

  • Establishes rapport with the insured that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.

  • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.

  • Responds to customer inquiries and requests relating to insurance products and membership.

  • Researches and resolves complex customer service issues. Often assists the insured in initiating the first notice of loss on claims.

Knowledge/Skills/Abilities

  • Strong sales skills with a history of effectively developing, tracking, following up on and closing leads.

  • Advanced consultative selling techniques utilizing thorough product knowledge.

  • Knowledge of desktop systems including but not limited to Microsoft Office software applications.

Education & Experience/Licenses & Certification

  • High school diploma or GED required. Bachelor's degree in a relevant field preferred.

  • 3+ years of relevant insurance industry work experience required.

  • Possess active and unrestricted state issued license(s) required to place property and casualty insurance.

#IA Sales

Apply Today

Life Insurance Agent

Redwood City, California

Essential Functions

  • Maximizes life insurance market penetration with current members and property/casualty insureds and stays vigilant for new sales opportunities. Maintains high quality production and persistency standards to assure profitable growth.  Identifies and develops sales opportunities within the community. Follows company approved sales process in the completion of required financial, activity and sales reporting.

  • Provides life sales support and training on lead development and identification for the front line employees, Insurance Sales Agents (P/C) and other staff who come in contact with members/ insureds.  Establishes and maintains strong working relationships with front line employees, Sales Agents and the branch management team. Notifies Agents in a timely manner of result with referred lead. Provides leads from life insureds and other calls to Sales Agents for other products/services, i.e., membership, auto/homeowners and travel insurance.

  • Stays well-informed of changes and developments in policy and/or external practices. Attends meetings to obtain information, provide input, keep lines of communication open, stay updated and offer sales ideas when appropriate.  Keeps current in industry; maintains continuing education for licensure.

  • Develops annual business plan with input and involvement from the Life Sales Manager to meet goals and determine responsibilities, including new business life sales, quality standards, as well as building outstanding customer relationships. Reviews plan objectives and reassesses strategies to align performance relative to annual sales goals.

  • Ensures compliance with NCNU and AAA Life and regulations, as well as external regulations

 

Knowledge/Skills/Abilities

  • Strong interpersonal, presentation and communication skills needed to interact with staff, members and insureds effectively 

  • Ability to cultivate relationships with peers and staff; educates staff to make referrals to Life Insurance Agents 

  • Computer skills in basic software applications, and navigating business applications specific to life insurance 

  • Demonstrated skills in selling life insurance and annuities; Skills to develop, track and effectively follow up on leads (preferred) 

  • Strong knowledge in sales techniques, life product line illustrations, features and benefits (preferred) 

  • Demonstrated skills in prospecting and lead generation abilities (preferred) 

  • Bilingual communication skills (preferred)

 

Education & Experience / Licenses & Certification

  • High School Diploma or GED

  • Valid Automobile Operator's License

  • Active State Resident Life Insurance License

  • Bachelor's degree in related area or an equivalent combination of education and experience

  • (preferred)

  • 1+ years experience in Life Insurance and/or Annuity Sales (preferred)

  • CLU, ChFC and/or LUTCF Designations (preferred) 

Work Environment/Physical Requirements

Works in an office environment sitting at a desk, table or computer workstation for extended periods of time.  May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

Competency

Results Orientation (Intermediate) Customer Centricity (Intermediate) Drive and Initiative(Intermediate) Interpersonal Savvy (Proficient) Negotiating (Learning)

We’ll value your skills and experience. We’re building a performance organization with heart and developing a pipeline of tomorrow’s leaders. Your work will be enhanced with training opportunities, a mentoring program and our Promote-from-within philosophy. We celebrate our diversity and leverage the power of many minds.   

#LifeSales 

Apply Today

Senior Accountant

Phoenix, Arizona

At AAA Northern California, Nevada, Utah, Arizona, and Mountain West we know you're more than who you bring to work. For over a century, we've continued to redefine ourselves to become a multi-faceted leading provider of travel, insurance, and auto services. We know you're as versatile as we are, and it makes what you have to offer the Members and communities we serve that much more unique.

A career with AAA Northern California, Nevada, Utah, Arizona and Mountain West is unique, just like you. We're a mission-driven Member services organization. We have a saying here at AAA that we aspire to be America's most trusted organization absolutely famous for doing the right thing. With more than four million Members, our purpose is to bring peace of mind to Members so that they can enjoy life more.

We work hard to create an environment where you can thrive and where you use your skills and talents to help us deliver legendary Member service. You'll help have a positive impact on the diverse communities we serve, too.

The Senior Accountant role will be very hands on and play an integral part in all aspects of accounting operations including having a key role in the close process with opportunities to work on various projects as we continue to grow. The ideal candidate will be someone who can roll up their sleeves to execute accounting operations and contribute to the implementation of more efficient processes. The Senior Accountant should enjoy a fast-paced environment, be a team player and have an excellent ability to prioritize individual and team objectives.

Responsibilities

  • Execute on all aspects of accounting operations, including but not limited to A/P, A/R, fixed assets, prepaids, general ledger, and revenue recognition
  • Experience with general ledger functions and the month-end/year end close process including the review and posting of journal entries
  • Prepare complex general ledger account reconciliations
  • Develop daily reconciliation procedures for cash accounts
  • Review and approve reconciliations prepared by others
  • Prepare monthly expense accruals
  • Lead and assist in field work internal and external audits
  • Assist with researching and resolving technical accounting issues
  • Maintain and improve upon the current accounting infrastructure, ensuring that all financial systems and files stay in sync with the general ledger
  • Assist with the development and improvement of internal
  • Ad hoc analyses and projects as needed

Qualifications

  • Bachelor’s degree in Accounting, Finance or related field
  • MBA or CPA a plus
  • 5-8 years of total accounting experience, with increasing levels of responsibilities
  • Hands-on approach, extremely detail oriented
  • Strong understanding of GAAP accounting concepts
  • Advanced knowledge of Excel, including pivot tables and v-lookup formulas
  • Ability to thrive in fast-growing environment where change is the norm; requires strong multi-tasking skills, and the flexibility to switch from one project to the next quickly
  • Analytical thinking and problem solving skills
  • Excellent oral and written communication skills
  • Workday experience is a plus

**Please note that you will be asked to complete a candidate assessment following your application, via email. Your application will not be considered until the assessment has been completed.** 

We’ll value your skills and experience. We’re building a performance organization with heart and developing a pipeline of tomorrow’s leaders. Your work will be enhanced with training opportunities, a mentoring program and our Promote-from-within philosophy. We celebrate our diversity and leverage the power of many minds.

Apply Today

COF Team Lead

San Rafael, California

Act in the capacity of a team lead, including training and development of staff, coordinating work, and administrative duties.  Driving and operating of the full range of service vehicles (tow trucks, battery service vehicles, light service vehicles), operating towing equipment and battery service equipment for AAA members and for commercial purposes. Performing effective diagnostics/troubleshooting on vehicles. Providing an outstanding customer service experience. Utilized as a Trainer/Mentor for new hires/ERS Specialist.

Essential Functions

  • Responsible for oversight of shop operations to include inspecting/maintaining of company vehicles/ equipment for safe and efficient operation, battery inventory processes, administrative duties/reports and coordination of scheduling/dispatching
  • Coaching and development of employees, to include training, performance management and the corrective action process
  • Driving and operating the full range of service vehicles (i.e. loading/towing vehicles, flat tire changes, lock-out, fuel delivery services, etc.) for increased
  • Productivity gains and contribution to business results, to include knowledge sharing/coaching/
  • training of peers; utilizing on-board computer, radio communications and mapping systems
  • On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving
  • Managing and maintenance of damages tracking system and coordination of resolution for customer complaints
  • Education and training. I.E.:  AAA Compliance Training, RPST,TSAAC, Lock-out, PSP, Battery
  • Service Training

Knowledge/Skills/Abilities

  • Ability to drive a manual/automatic shift vehicle
  • Ability to ride a bicycle at a skilled level.
  • Ability to act in the role of a leader, to include coaching, mentoring and training
  • Superior customer service skills and the ability to interact with a wide-range of people
  • Proficient automotive knowledge
  • Proven computer knowledge and familiarity with Microsoft Office Suite
  • Proven math skills and analytical ability
  • Ability to communicate effectively, including proficiency with delivering presentations and conducting meetings
  • Bilingual communication skills (preferred)

Education & Experience / Licenses & Certification

• High School Diploma or GED equivalent

• 8+ years Experience operating a motor vehicle with a valid driver's license

• Vocational technical automotive training/certification or equivalent experience (preferred)

• ASE (Automotive Service Excellence) certification (preferred)

Work Environment/Physical Requirements

Works outdoors at vehicle sites when servicing vehicles. Lifting and carrying tires and parts, weighing up to 50 pounds, several times a day; bending, kneeling and stooping as required for service calls. Works in all weather and all traffic conditions. Vehicle recovery sites may be wet, messy and hazardous.

Competency

Customer Centricity (Proficient)

Interpersonal Savvy (Proficient)

Time Management (Proficient)

Decision Making (Proficient)

Leadership Credibility (intermediate)

Apply Today

Commercial Insurance Sales Agent

Phoenix, Arizona

We're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service. We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members. 
 

Why work for us?

  • Compensation  Lucrative base + commission structure

  • Benefits  Access to Medical, Dental, Vision, wellness program and more!

  • 401k Matching  $1 for $1 company match up to 4% of pay

  • Annual Incentive Plan  Eligibility to participate in AAA annual bonus plan

  • Paid Time Off  Accrual of 17 PTO days per year, nine holidays annually and 24 hours per year earmarked for volunteer activities

Duties:

  • Responsible to quote and write commercial lines of insurance.  
  • Prospect within the community to develop new insurance business and create brand presence. Prospect from various resources
  • Required to meet or exceed sales goals set by management.
  • Provide customer service to insurance clients.
  • Employees are required to support the lead generation initiative by providing qualified leads to other business lines of AAA Arizona that include Travel, Insurance, and Automotive.
  • Maintain records, logs and files according to department and club guidelines. Demonstrate thorough and competent skills in both industry and Club computerized systems.
  • May perform other duties as assigned.

Qualifications:

  • High School Diploma or GED required
  • 1-3 years of experience selling Commercial Insurance required
  • Valid Arizona Property and Casualty Insurance License required
  • Valid Arizona driver's license may be required

Physical Demands:

Required by the Americans with Disabilities Act (ADA).
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions o this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk and hear, required to sit, occasionally required to stand and walk; use and to finger, handle, or feel; and reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, peripheral vision and the ability to focus. Operate personal or company vehicle as a requirement of position

We’ll value your skills and experience. We’re building a performance organization with heart and developing a pipeline of tomorrow’s leaders. Your work will be enhanced with training opportunities, a mentoring program and our Promote-from-within philosophy. We celebrate our diversity and leverage the power of many minds.   

Apply Today

Insurance Agent

Eureka, California

We're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service. We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members. ​​​We're  community minded, and celebrate the growth, development and successes of our diverse Team Members.

Whether you’re just starting your journey or looking to grow your career, we’ll support you every step of the way.

Essential Functions

  • Uses sales techniques and strong product knowledge to identify customer-specific needs to generate new sales, retain existing insureds and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.

  • Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Agent’s manager.

  • Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.

  • Establishes rapport with the insured that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.

  • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.

  • Responds to customer inquiries and requests relating to insurance products and membership.

  • Researches and resolves complex customer service issues. Often assists the insured in initiating the first notice of loss on claims.

Knowledge/Skills/Abilities

  • Strong sales skills with a history of effectively developing, tracking, following up on and closing leads.

  • Advanced consultative selling techniques utilizing thorough product knowledge.

  • Knowledge of desktop systems including but not limited to Microsoft Office software applications.

Education & Experience/Licenses & Certification

  • High school diploma or GED required. Bachelor's degree in a relevant field preferred.

  • 3+ years of relevant insurance industry work experience required.

  • Possess active and unrestricted state issued license(s) required to place property and casualty insurance.

#IA Sales

Apply Today

Insurance Agent

Menlo Park, California

We're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service. We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members. We're community minded, and celebrate the growth, development and successes of our diverse Team Members.

Whether you’re just starting your journey or looking to grow your career, we’ll support you every step of the way.

AAA is known for providing exceptional products, service and experiences to our members. Our Insurance Agents are key members of AAA NCNU, providing exceptional, knowledgeable insurance service.  Whether you are an experienced sales professional, or an experienced insurance Agent, AAA NCNU will invest in your success by providing you with unparalleled training and support.

Why work for us?

  • Licensing Assistance – If unlicensed, AAA NCNU will reimburse the costs of licensure

  • Training – You’ll attend a thorough, comprehensive, three week training program in our Walnut Creek headquarters

  • No Overhead Costs – W-2 structure with dedicated space in a AAA NCNU branch

  • Compensation – Non recoverable draw hourly compensation or lucrative, uncapped bonus plan with first year production incentives

  • Benefits – Access to Medical, Dental, Vision, wellness program and more!

  • 401k Matching – $1 for $1 company match up to 6% of pay

  • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan

  • Paid Time Off – Accrual of 17 PTO days per year, nine holidays annually and 24 hours per year earmarked for volunteer activities

  • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Insurance Agent Responsibilities

  • Uses sales techniques and product knowledge to identify customer-specific needs to generate new sales, retain existing insured’s and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.

  • Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Associate’s manager.

  • Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.

  • Consistently provides all Members with a sales and service experience that enhances t he member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.

  • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.

  • Responds to customer inquiries and requests relating to insurance products and membership.

  • Researches and resolves customer service issues. Often assists the insured in initiating the first notice of loss on claims.

Education & Experience/Licenses & Certification

  • High school diploma or GED required. Bachelor's degree in relevant field preferred.

  • 2 to 4 years of sales experience required. Insurance industry work experience preferred.

  • Currently possesses, or has the ability to acquire the active and unrestricted state issued license(s) required to place property and casualty insurance and Life Insurance. Active required license(s) preferred.

**Please note that you will be asked to complete a candidate assessment following your application, via email. Your application will not be considered until the assessment has been completed.**

We’ll value your skills and experience. We’re building a performance organization with heart and developing a pipeline of tomorrow’s leaders. Your work will be enhanced with training opportunities, a mentoring program and our Promote-from-within philosophy. We celebrate our diversity and leverage the power of many minds.

#IASales

Apply Today

Member Care Specialist GIG Car Share

Clearfield, Utah

We​ ​value​ ​our​ ​talented​ ​Team​ ​Members,​ ​and​ ​whenever​ ​possible​ ​strive​ ​to​ ​help​ ​them​ ​grow​ ​professionally​ ​before  recruiting​ ​new​ ​talent​ ​to​ ​our​ ​open​ ​positions.​ ​If​ ​you​ ​think​ ​the​ ​open​ ​position​ ​you​ ​see​ ​is​ ​right​ ​for​ ​you,​ ​we​ ​encourage​ ​you  to​ ​apply!

Our​ ​people​ ​make​ ​all​ ​the​ ​difference​ ​in​ ​the​ ​success​ ​of​ ​our​ ​vision​ ​to​ ​be​ ​America's​ ​most​ ​trusted​ ​organization,  absolutely​ ​famous​ ​for​ ​doing​ ​the​ ​right​ ​thing.

Seeking​ ​a​ ​passionate​ ​Member​ ​Care​ ​Specialist​ ​to​ ​serve​ ​our​ ​GIG​ ​Car​ ​Share​ ​Member​ ​community.

Just​ ​as​ ​AAA​ ​was​ ​born​ ​of​ ​disruptive​ ​forces​ ​in​ ​personal​ ​mobility​ ​116​ ​years​ ​ago​ ​with​ ​the​ ​emergence​ ​of​ ​the​ ​automobile, disruptive​ ​forces​ ​once​ ​again​ ​provide​ ​us​ ​with​ ​a​ ​tremendous​ ​opportunity​ ​for​ ​radical​ ​innovation​ ​and​ ​growth.​ ​An organization​ ​focused​ ​on​ ​service,​ ​not​ ​profits,​ ​AAA​ ​is​ ​uniquely​ ​positioned​ ​to​ ​be​ ​a​ ​trusted,​ ​technology-​ ​and​ ​mobility focused​ ​source​ ​of​ ​physical​ ​and​ ​digital​ ​services​ ​and​ ​expertise.

We​ ​recently​ ​launched​ ​the​ ​first​ ​free-float​ ​car​ ​share​ ​service​ ​in​ ​the​ ​San​ ​Francisco​ ​Bay​ ​Area​ ​and​ ​have​ ​changed​ ​the​ ​way people​ ​get​ ​around.​ ​Our​ ​service​ ​allows​ ​people​ ​to​ ​pick​ ​up​ ​and​ ​drop​ ​off​ ​a​ ​Gig​ ​car​ ​anywhere​ ​in​ ​the​ ​HomeZone​ ​whenever they​ ​need​ ​it.​ ​This​ ​convenient,​ ​affordable​ ​and​ ​environmentally​ ​friendly​ ​option​ ​has​ ​helped​ ​us​ ​grow​ ​quickly​ ​in​ ​the Oakland​ ​and​ ​Berkeley​ ​area.

Come​ ​join​ ​our​ ​call​ ​center​ ​team​ ​with​ ​an​ ​amazing​ ​culture​ ​where​ ​you​ ​can​ ​thrive​ ​and​ ​use​ ​your​ ​skills​ ​to​ ​help​ ​deliver best-in-class​ ​Member​ ​experiences​ ​and​ ​have​ ​a​ ​positive​ ​impact​ ​on​ ​the​ ​diverse​ ​communities​ ​we​ ​serve.

Key​ ​Responsibilities:

  • Help​ ​Members​ ​get​ ​comfortable​ ​with​ ​our​ ​fun​ ​little​ ​cars
  • Walk​ ​Members​ ​through​ ​our​ ​user​ ​friendly​ ​mobile​ ​app
  • Screen​ ​applicants​ ​with​ ​special​ ​ID​ ​software​ ​tools​ ​for​ ​instant​ ​approval​ ​and​ ​access​ ​to​ ​the​ ​service
  • Dispatch​ ​our​ ​fleet​ ​support​ ​team​ ​in​ ​each​ ​market​ ​to​ ​troubleshoot​ ​vehicle​ ​or​ ​hardware​ ​issues
  • Resolve​ ​complex​ ​or​ ​sensitive​ ​Member​ ​account​ ​issues​ ​via​ ​phone​ ​and​ ​email
  • Document​ ​reported​ ​accidents​ ​and​ ​file​ ​with​ ​our​ ​claims​ ​handling​ ​team

Key​ ​Accountability:

  • Provide​ ​a​ ​best-in-class​ ​experience
  • Respond​ ​timely​ ​to​ ​Member​ ​inquires​ ​via​ ​phone,​ ​emails,​ ​etc.
  • Create​ ​Gig​ ​Members​ ​for​ ​life

What​ ​you’ll​ ​need​ ​to​ ​succeed:

  • Customer​ ​Service​ ​-​ ​Ability​ ​to​ ​deliver​ ​best-in-class​ ​experience​ ​through​ ​listening,​ ​attentiveness,​ ​patience​ ​and communication​ ​skills.
  • Problem-Solving​ ​-​ ​Identify​ ​problems,​ ​think​ ​on​ ​your​ ​feet,​ ​evaluate​ ​the​ ​options,​ ​find​ ​possible​ ​solutions,​ ​and select​ ​the​ ​best​ ​solution​ ​with​ ​the​ ​member.
  • Data​ ​Entry/Computer​ ​Skills​ ​-​ ​Proficient​ ​typing​ ​with​ ​a​ ​knowledge​ ​of​ ​basic​ ​literacy​ ​and​ ​numeracy​ ​skills​ ​in​ ​order to​ ​ ​effectively​ ​communicate​ ​via​ ​email​ ​with​ ​the​ ​member.
  • Passion​ ​and​ ​Drive​ ​-​ ​ ​Do​ ​what​ ​it​ ​takes​ ​to​ ​get​ ​the​ ​job​ ​done​ ​with​ ​the​ ​best​ ​needs​ ​of​ ​the​ ​member​ ​in​ ​mind.

Education/Experience/Training:

  • High School Diploma or GED (Required)
  • 3 years in a Member service related field (Required)
  • Bi-lingual Communication Skills (Preferred)
  • Experience reading maps and navigating directions (Preferred)
  • Proven ability to develop rapport via phone interactions (Preferred)

We’ll value your skills and experience. We’re building a performance organization with heart and developing a pipeline of tomorrow’s leaders. Your work will be enhanced with training opportunities, a mentoring program and our Promote-from-within philosophy. We celebrate our diversity and leverage the power of many minds.   

#GIG

Apply Today

Insurance Agent

Milpitas, California

We're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service. We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members. We're community minded, and celebrate the growth, development and successes of our diverse Team Members.

Whether you’re just starting your journey or looking to grow your career, we’ll support you every step of the way.

AAA is known for providing exceptional products, service and experiences to our members. Our Insurance Agents are key members of AAA NCNU, providing exceptional, knowledgeable insurance service.  Whether you are an experienced sales professional, or an experienced insurance Agent, AAA NCNU will invest in your success by providing you with unparalleled training and support.

Why work for us?

  • Licensing Assistance – If unlicensed, AAA NCNU will reimburse the costs of licensure

  • Training – You’ll attend a thorough, comprehensive, three week training program in our Walnut Creek headquarters

  • No Overhead Costs – W-2 structure with dedicated space in a AAA NCNU branch

  • Compensation – Non recoverable draw hourly compensation or lucrative, uncapped bonus plan with first year production incentives

  • Benefits – Access to Medical, Dental, Vision, wellness program and more!

  • 401k Matching – $1 for $1 company match up to 6% of pay

  • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan

  • Paid Time Off – Accrual of 17 PTO days per year, nine holidays annually and 24 hours per year earmarked for volunteer activities

  • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Insurance Agent Responsibilities

  • Uses sales techniques and product knowledge to identify customer-specific needs to generate new sales, retain existing insured’s and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.

  • Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Associate’s manager.

  • Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.

  • Consistently provides all Members with a sales and service experience that enhances t he member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.

  • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.

  • Responds to customer inquiries and requests relating to insurance products and membership.

  • Researches and resolves customer service issues. Often assists the insured in initiating the first notice of loss on claims.

Education & Experience/Licenses & Certification

  • High school diploma or GED required. Bachelor's degree in relevant field preferred.

  • 2 to 4 years of sales experience required. Insurance industry work experience preferred.

  • Currently possesses, or has the ability to acquire the active and unrestricted state issued license(s) required to place property and casualty insurance and Life Insurance. Active required license(s) preferred.

**Please note that you will be asked to complete a candidate assessment following your application, via email. Your application will not be considered until the assessment has been completed.**

We’ll value your skills and experience. We’re building a performance organization with heart and developing a pipeline of tomorrow’s leaders. Your work will be enhanced with training opportunities, a mentoring program and our Promote-from-within philosophy. We celebrate our diversity and leverage the power of many minds.    

#IASALES

Apply Today

Shift Lead

Concord, California

Essential Functions

  • Responsible for oversight of shop operations to include inspecting/maintaining of company vehicles/ equipment for safe and efficient operation, battery inventory processes, administrative duties/reports and coordination of scheduling/dispatching
  • Coaching and development of employees, to include training, performance management and the corrective action process
  • Driving and operating the full range of service vehicles (i.e. loading/towing vehicles, flat tire changes, lock-out, fuel delivery services, etc.) for increased
  • Productivity gains and contribution to business results, to include knowledge sharing/coaching/
  • training of peers; utilizing on-board computer, radio communications and mapping systems
  • On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving
  • Managing and maintenance of damages tracking system and coordination of resolution for customer complaints
  • Education and training. I.E.:  AAA Compliance Training, RPST,TSAAC, Lock-out, PSP, Battery
  • Service Training

Knowledge/Skills/Abilities

  • Ability to drive a manual/automatic shift vehicle
  • Ability to ride a bicycle at a skilled level.
  • Ability to act in the role of a leader, to include coaching, mentoring and training
  • Superior customer service skills and the ability to interact with a wide-range of people
  • Proficient automotive knowledge
  • Proven computer knowledge and familiarity with Microsoft Office Suite
  • Proven math skills and analytical ability
  • Ability to communicate effectively, including proficiency with delivering presentations and conducting meetings
  • Bilingual communication skills (preferred)

Education & Experience / Licenses & Certification

  • High School Diploma or GED equivalent
  • 8+ years Experience operating a motor vehicle with a valid driver's license
  • Vocational technical automotive training/certification or equivalent experience (preferred)
  • ASE (Automotive Service Excellence) certification (preferred)

Work Environment/Physical Requirements

Works outdoors at vehicle sites when servicing vehicles. Lifting and carrying tires and parts, weighing up to 50 pounds, several times a day; bending, kneeling and stooping as required for service calls. Works in all weather and all traffic conditions. Vehicle recovery sites may be wet, messy and hazardous.

Competency

Customer Centricity (Proficient)

Interpersonal Savvy (Proficient)

Time Management (Proficient)

Decision Making (Proficient)

Leadership Credibility (intermediate)

Apply Today

Repair Technician 2

Rocklin, California

At AAA, we strive to put our Members first and take care of their total automotive needs. We're on a mission to expand our Club Owned Repair business with the opening of a new location in Fairfield, CA.<---please change the location as we open new COR shops.

Why AAA?

  • Competitive hourly and flat rate pay with an annual incentive plan
  • $2500 Sign-On bonus
  • Exceptional benefits within 30 days of hire, to include 401k matching
  • 15 Paid Days off and no Sunday work hours
  • Tuition reimbursement for receiving additional ASE certifications
  • A free AAA Membership and numerous employee discounts
  • Leadership Recruiting
  • Innovation & Venture Recruiting
  • Corporate Recruiting
  • Campus Recruiting

What you'll do

  • Completes all automotive maintenance and repairs at an expert level: engine repair, gas and diesel, automatic transmission/transaxle diagnosis and repair, manual transmission/ transaxle diagnosis and repair, suspension and steering  diagnosis and repair, brakes diagnosis and repair, including ABS/ traction control, electrical diagnosis and repair, heating and air conditioning diagnosis and repair, engine performance diagnosis and repair.
  • Assists all other Technicians in the shop as needed and oversees all comeback/recheck work for proper repair.
  • Maintains in-depth knowledge of specialized skills, and continue to develop additional technical skills, to enable flexibility in work assignments.
  • Maintains a clean, well-organized work area. Properly maintains tools and equipment and follow safety procedures as outlined in the safety information supplied by each equipment manufacturer and corporate safety policies.
  • Organizes the work presented and plan for the highest efficiency in the performance of all job functions, including vehicle movement.
  • Accurately performs repairs and maintenance on all vehicles presented in a professional manner, as specified in manufacturer-designed procedures or accepted industry practices.
  • Accurately completes all paperwork, including, repair information on work orders, information for state and emission inspections, etc.
  • Verifies repairs are properly completed by re-testing repaired system to ensure proper function and road tests vehicles, as necessary, to identify concerns or validate repair.
  • Returns vehicle in clean condition; does not disturb personal property in the vehicle unless movement is required for repair procedures.

What you have

  • Advanced knowledge of PC-based automotive computer equipment and software applications.
  • Effective organizational and analytical skills, along with effective written and oral communication skills to enable accurate completion of assignments and effective interaction with others.
  • Ability to adjust work schedule and priorities to meet business needs.
  • Bilingual communication skills (preferred)

What you've done

  • High school or equivalent required. Automotive trade school certification or equivalent preferred.
  • 5+ yrs experience inspecting, diagnosing and repairing cars and light trucks.
  • ASE Master Technician with L1 Certification. ASE A9 and X1 a plus
  • EPA Certified in Refrigerant Recovery
  • Advanced Smog License
  • Must possess and maintain a valid driver’s license with a satisfactory driving record and the ability to operate passenger vehicles and light and medium-duty trucks with automatic and manual transmissions.

Keywords: Lube Tech, Service Tech, Mechanic, Master Certified, Service Advisor, Shop Foreman, Lead Automotive Repair Technician, Smog Certified

Apply Today

Motorcycle Techs

Oakland, California

Essential Functions

  • Operates an electric bicycle, or motorcycle to accommodate the tools and needed supplies to provide simple diagnostics/troubleshooting on members’ vehicles (i.e. flat tire changes, lock-out, fuel delivery services, etc.) at specific urban environments
  • Interacts on-scene with customer /establishing rapport, building relationships, trust and problem solving
  • Utilizes tablet PC, radio communications, and mapping systems
  • Completes daily paperwork (i.e. call-logs, battery invoices, cash receipts, etc.)
  • Inspects and submits maintenance reports of company vehicles for safe and efficient operation
  • Leverages sales skills for offering products and services from AAA to member during service interaction
  • In inclement weather, may operate a light duty, Battery Service or Tow Truck, or as need arises

Knowledge/Skills/Abilities

  • Ability to learn new skills through training
  • Comfort and ability to ride bicycle with extended trailer in urban environment
  • Ability to drive a manual/automatic shift vehicle
  • Ability to drive a motorcycle (Preferred)
  • Ability to drive a bicycle with extended rear-end (Preferred)
  • Customer service skills and the ability to interact with a wide-range of people
  • Basic math skills
  • Ability to communicate effectively and a strong command of the English language
  • Entry level sales skills to support offering of member products
  • Basic automotive knowledge
  • Basic computer knowledge
  • Bilingual communication skills (preferred)

Education & Experience / Licenses & Certification

  • High School Diploma or GED equivalent
  • 5+ years’ experience operating a motor vehicle with a valid driver's license
  • Vocational technical automotive training/certification or equivalent experience (preferred)
  • ASE (Automotive Service Excellence) certification(preferred)
  • Education and Training provided upon hire: I.E.: AAA Compliance Training, RPST,TSAAC, Lock-out, PSP, Battery Service Training
  • M1 Motorcycle license endorsement (Required if operating a Motorcycle)
  • 5 yrs (preferred) motorcycle riding experience

Work Environment/Physical Requirements

Works outdoors at vehicle sites when servicing vehicles. Lifting and carrying tires and parts, weighing up

to 50 pounds, several times a day; bending, kneeling and stooping as required for service calls. Works in

all weather and all traffic conditions. Vehicle recovery sites may be wet, messy and hazardous.

If needed for identification purposes, a photograph may be obtained after an offer of employment is made and accepted.  Service Providers are required to provide a photograph for identification purposes.

Competency

Customer Centricity (Learning)

Interpersonal Savvy (Learning)

Quality Orientation (Learning)

Time Management (Learning)

Decision Making (Learning)

Apply Today

Member Experience Associate (Preferred Bilingual in Spanish)

Roseville, California

At AAA our branches are where we make good on our promises to our Members and Team Members. A successful Member Experience Associate has a solid understanding of how to utilize all branch resources to deliver outstanding Member experiences. The Member Experience Associate acts in a service and sales capacity, responsible for providing caring, outstanding Member service with heart.  Actively promotes cross sales referrals, sales and branch promotions. The Member Experience Associate assists Members and prospective Members on the most effective way to access the full range of AAA products across all channels. Handles moderately complex financial transactions. May provide training and technical guidance to others. Achieves or exceeds sales and service goals. Works under general direction. May be required to provide in-branch assistance in neighboring offices or at out-of-branch events. Makes service decisions within established guidelines including cash handling policies and procedures. Handles routine transactions independently. Takes initiative to pursue and own a personal development plan. Final success is defined as exceeding our Member's  expectations, achieving individual goals, and operational and compliance excellence.

Essential Functions

  • Exhibits AAA guiding principles and core values
  • Performs routine sales, service and operational functions for AAA Members including; DMV, cashiering, auto travel, notary and insurance sales support, with expectations for maintaining required standards, policies and procedures
  • Understands and actively promotes products and services to achieve individual goals in support of meeting organization goals and objectives 
  • Overcomes obstacles that create barriers to Team Member or branch efforts
  • Identifies process improvement opportunities and proposes solutions
  • Acts as an agent for change while promoting AAA’s guiding principles and core values

Knowledge/Skills/Abilities

  • Demonstrates sales and service skills. Able to effectively interact, face-to-face, with new, prospective and existing Members.
  • Accuracy and comfort handling money, making change, balancing cash drawer.
  • Good computer skills, proficient in both reading and basic arithmetic.
  • Good written and verbal communication skills in person and over the phone.
  • Ability to multitask in response to requests, requirements and Member/Team Member expectations. Ability to accept feedback and correct course as necessary.

Education & Experience / Licenses & Certification

  • High school diploma or GED required
  • Two years sales or customer service experience
  • Experience working with sales and service standards and goals
  • Current  & valid Driver's License with clean history may be required
  • Bonding and fingerprinting may be required
  • P&C Licensing may also be required

Work Environment/Physical Requirements

Works in a variety of office environments where standing, walking or sitting at a desk, table or computer workstation may

be required for extended periods of time. May travel by car, plane or other form of transportation to attend business meetings or conferences. May be required to work in one or more locations in a defined service area. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

#MEASales

Apply Today

Call Receiver

Clearfield, Utah

We're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service. We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
 

 

WHY WORK FOR US?

  • Great Pay - $14.50/hour  with the opportunity for increases when performance skills  blocks are achieved

  • Training – You’ll attend a thorough, comprehensive, 6 week training program

  • Benefits – Medical, Dental, Vision, wellness program and more!

  • 401k Matching – $1 for $1 company match up to 6% of pay

  • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan

  • Paid Time Off – Ten hours per month, ten holidays annually, one floating holiday and 24 hours per year earmarked for volunteer activities

  • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

  • Onsite Gym

 

ESSENTIAL FUNCTIONS:

  • Call Receiver’s provide courteous and professional assistance in response to members requests for Roadside Assistance in a high volume call center.

  • You must properly answer and enter information into the system for each incoming telephone call.

  • On every call you must deliver extraordinary customer service to our Members, using sound business judgment and accurately answering questions by applying department policies while using all provided resources.

  • Accurately enter all information provided by our Members to ensure proper service is rendered.

  • Set proper expectations with our Members to ensure their complete understanding of the services they will be given.

  • Demonstrate empathy when dealing with Members in high stress situations.

  • Ensure Members are fully aware of products available to them to enhance the Member’s experience for each and every Member’s individual situation. (upgrading coverage, etc.)

 

KNOWLEDGE/SKILLS/ABILITIES​:

  • Clear verbal and written communication

  • Data entry skills, typing (35 wpm minimum), computer, telephone and basic math

  • Passion for customer service

  • Ability to use a navigation system (Google maps, iOS Maps, Waze… etc.)

  • Ability to work weekends and holidays as necessitated by business and/or weather conditions

  • Ability to cope in a professional manner with a fast work pace and time pressure

 

EDUCATION & EXPERIENCE / LICENSES & CERTIFICATION

 

  • High School diploma or equivalent required – college education credits preferred
  • 0 – 2 years prior customer service experience is preferred

 

 

ABOUT US

For over a century, AAA has continued to redefine itself to become a multi-faceted leading provider of travel, insurance and auto services. We know you’re as versatile as we are and that every aspect of your personality adds to the skills and knowledge you bring to AAA. That’s what makes you so exceptional, and what you offer our Members and the communities we serve that much more unique. As an eligible Team Member, you have the chance to do honorable work, receive competitive compensation, a comprehensive benefits package and opportunities to grow your career.

The second-largest regional Member club of the national organization, and fastest growing mid-large size club in North America, AAA Northern California, Nevada & Utah is headquartered in Walnut Creek, California, and brings together:

  • An award winning work culture and environment
  • 2,800 employees to serve over 4 million Members

  • Over 75 branch offices across Northern California

  • Eleven branch offices across Nevada

  • Six branch offices across Utah

Apply Today

Insurance Sales Agent

San Jose, California

We're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service. We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members. We're community minded, and celebrate the growth, development and successes of our diverse Team Members.

Whether you’re just starting your journey or looking to grow your career, we’ll support you every step of the way.

AAA is known for providing exceptional products, service and experiences to our members. Our Insurance Agents are key members of AAA NCNU, providing exceptional, knowledgeable insurance service.  Whether you are an experienced sales professional, or an experienced insurance Agent, AAA NCNU will invest in your success by providing you with unparalleled training and support.

Why work for us?

  • Licensing AssistanceIf unlicensed, AAA NCNU will reimburse the costs of licensure

  • Training You’ll attend a thorough, comprehensive, three week training program in our Walnut Creek headquarters

  • No Overhead CostsW-2 structure with dedicated space in a AAA NCNU branch

  • Compensation Non recoverable draw hourly compensation or lucrative, uncapped bonus plan with first year production incentives

  • Benefits Access to Medical, Dental, Vision, wellness program and more!

  • 401k Matching$1 for $1 company match up to 6% of pay

  • Annual Incentive PlanEligibility to participate in AAA NCNU annual bonus plan

  • Paid Time OffAccrual of 17 PTO days per year, nine holidays annually and 24 hours per year earmarked for volunteer activities

  • Collaborative EnvironmentAAA will value your contribution to providing exceptional service to our members

Insurance Agent Responsibilities

  • Uses sales techniques and product knowledge to identify customer-specific needs to generate new sales, retain existing insured’s and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.

  • Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Associate’s manager.

  • Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.

  • Consistently provides all Members with a sales and service experience that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.

  • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.

  • Responds to customer inquiries and requests relating to insurance products and membership.

  • Researches and resolves customer service issues. Often assists the insured in initiating the first notice of loss on claims.

Education & Experience/Licenses & Certification

  • High school diploma or GED required. Bachelor's degree in relevant field preferred.

  • 2 to 4 years of sales experience required. Insurance industry work experience preferred.

  • Currently possesses, or has the ability to acquire the active and unrestricted state issued license(s) required to place property and casualty insurance and Life Insurance. Active required license(s) preferred.

**Please note that you will be asked to complete a candidate assessment following your application, via email. Your application will not be considered until the assessment has been completed.**

We’ll value your skills and experience. We’re building a performance organization with heart and developing a pipeline of tomorrow’s leaders. Your work will be enhanced with training opportunities, a mentoring program and our Promote-from-within philosophy. We celebrate our diversity and leverage the power of many minds.  

#IASales

Apply Today

Certified Auto Technician

Mesa, Arizona

We're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service.

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  

We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

 

We work hard to create an environment where you can thrive and where you use your skills and talents to help us deliver legendary Member service. You’ll help have a positive impact on the diverse communities we serve, too.

Why AAA?

  • Hourly Pay, Wrench Rate with bonus and incentive plans

  • $2500 Sign-On bonus

  • Exceptional benefits within 30 days of hire, to include 401k matching

  • 15 Paid Days off and no Sunday work hours

  • Tuition reimbursement for receiving additional ASE certifications

  • A free AAA Membership and numerous employee discounts

What You'll Do.

  • Successfully complete automotive service and repair work qualified to perform.  Perform work according to safety guidelines.  Complete vehicle inspection form and vehicle diagnostic form and submit to service advisor.  Complete documentation of repair work completed.

  • Advises service advisor of change in a vehicles status. Inspect vehicles for additional needed repairs or maintenance and recommend them to the service advisors for sale to customers.

  • Responsible to maintain a safe and clean work area.  Participate in ongoing training as assigned by management. Study technical bulletins, industry magazines, and technical websites. 

What You've Done.

  • 3-5 years automotive repair experience

  • 2+ ASE Certifications required or equivalent experience.

  • Valid Arizona driver’s license and current 39 month driving record. 

  • Candidates will be considered if certifications have expired within the last 2 years. 

  • Candidate will be required to re-certify in at least 2 areas at the next testing cycle as a condition of employment. 

PHYSICAL DEMANDS:

Required by the Americans with Disabilities Act (ADA).

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk and hear, required to sit, occasionally required to stand and walk; use and to finger, handle, or feel; and reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, peripheral vision and the ability to focus. Identify specific hazards as necessary (use of chemicals, equipment, driving).

May be exposed to chemicals, pneumatic air, electrical, lifting, tripping and/or falling, drives member and/or company vehicle.


#Automotive

Apply Today

Insurance Sales Agent

Orem, Utah

We're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service. We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.


We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Why work for us?

  • Licensing Assistance – If unlicensed, AAA will reimburse the costs of licensure

  • Training – You’ll attend a thorough, comprehensive, two week training program

  • No Overhead Costs – W-2 structure with dedication space in a AAA branch

  • Benefits – Medical, Dental, Vision, wellness program and more!

  • 401k Matching – $1 for $1 company match up to 6% of pay

  • Annual Incentive Plan – Eligibility to participate in AAA annual bonus plan

  • Paid Time Off – 17 days your first year + 9 holidays annually + 24 hours per year designated for volunteer work

Essential Functions:

  • Uses sales techniques and strong product knowledge to identify customer-specific needs to generate new sales, retain existing insureds and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.

  • Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Agent’s manager.

  • Conduct insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.

  • Establishes rapport with the insured that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.

  • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.

  • Responds to customer inquiries and requests relating to insurance products and membership.

  • Researches and resolves complex customer service issues. Often assists the insured in initiating the first notice of loss on claims.

Knowledge/Skills/Abilities:

  • Strong sales skills with a history of effectively developing, tracking, following up on and closing leads.

  • Advanced consultative selling techniques utilizing thorough product knowledge.

  • Knowledge of desktop systems including but not limited to Microsoft Office software applications.

Education & Experience/Licenses & Certifications:

  • High School Diploma or GED required. Bachelor's degree in a relevant field preferred.

  • 3 to 5 years of relevant sales or insurance industry work experience required.

  • Possesses or has the ability to possess active and unrestricted state issued license(s) required to place property and casualty insurance.

#IA Sales

Apply Today

Member Experience Associate

Citrus Heights, California

We're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service.

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  

We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
 

Essential Functions

  • Exhibits AAA guiding principles and core values

  • Performs routine sales, service and operational functions for AAA Members including; DMV, cashiering, auto travel, notary and insurance sales support, with expectations for maintaining required standards, policies and procedures

  • Understands and actively promotes products and services to achieve individual goals in support of meeting organization goals and objectives 

  • Overcomes obstacles that create barriers to Team Member or branch efforts

  • Identifies process improvement opportunities and proposes solutions

  • Acts as an agent for change while promoting AAA’s guiding principles and core values

Knowledge/Skills/Abilities

  • Demonstrates sales and service skills. Able to effectively interact, face-to-face, with new, prospective and existing Members.

  • Accuracy and comfort handling money, making change, balancing cash drawer.

  • Good computer skills, proficient in both reading and basic arithmetic.

  • Good written and verbal communication skills in person and over the phone.

  • Ability to multitask in response to requests, requirements and Member/Team Member expectations. Ability to accept feedback and correct course as necessary.

Education & Experience / Licenses & Certification

  • High school diploma or GED required

  • Two years sales or customer service experience

  • Experience working with sales and service standards and goals

  • Current  & valid Driver's License with clean history may be required

  • Bonding and fingerprinting may be required

  • P&C Licensing may also be required

Work Environment/Physical Requirements

Works in a variety of office environments where standing, walking or sitting at a desk, table or computer workstation may be required for extended periods of time. May travel by car, plane or other form of transportation to attend business meetings or conferences. May be required to work in one or more locations in a defined service area. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.


 

#MEA Sales

Apply Today

Insurance Agent

Santa Rosa, California

We're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service. We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members. ​​​We're  community minded, and celebrate the growth, development and successes of our diverse Team Members.

Whether you’re just starting your journey or looking to grow your career, we’ll support you every step of the way.

Why work for us?

  • Licensing Assistance – If unlicensed, AAA NCNU will reimburse the costs of licensure

  • Training – You’ll attend a thorough, comprehensive, three week training program in our Emeryville headquarters

  • No Overhead Costs – W-2 structure with dedication space in a AAA NCNU branch

  • Compensation - Base plus bonus platform with eligibility of annual merit increase and first year production bonuses

  • Benefits – Medical, Dental, Vision, wellness program and more!

  • 401k Matching – $1 for $1 company match up to 6% of pay

  • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan

  • Paid Time Off – Ten hours per month, ten holidays annually, one floating holiday and 24 hours per year earmarked for volunteer activities Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Insurance Associate Responsibilities

  • Uses sales techniques and product knowledge to identify customer-specific needs to generate new sales, retain existing insured’s and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.

  • Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Associate’s manager.

  • Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.

  • Consistently provides all Members with a sales and service experience that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.

  • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.

  • Responds to customer inquiries and requests relating to insurance products and membership.

  • Researches and resolves customer service issues. Often assists the insured in initiating the first notice of loss on claims.

Education & Experience/Licenses & Certification

  • High school diploma or GED required. Bachelor's degree in relevant field preferred.

  • 2 to 4 years of sales experience required. Insurance industry work experience preferred.

  • Ability to acquire the active and unrestricted state issued license(s) required to place property and casualty insurance within forty-five (45) calendar days of hire. Active required license(s) preferred

**Please note that you will be asked to complete a candidate assessment following your application, via email. Your application will not be considered until the assessment has been completed.**

We’ll value your skills and experience. We’re building a performance organization with heart and developing a pipeline of tomorrow’s leaders. Your work will be enhanced with training opportunities, a mentoring program and our Promote-from-within philosophy. We celebrate our diversity and leverage the power of many minds.

Apply Today

Member Experience Associate

Capitola, California

We're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service.

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  

We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
 

Essential Functions

  • Exhibits AAA guiding principles and core values

  • Performs routine sales, service and operational functions for AAA Members including; DMV, cashiering, auto travel, notary and insurance sales support, with expectations for maintaining required standards, policies and procedures

  • Understands and actively promotes products and services to achieve individual goals in support of meeting organization goals and objectives 

  • Overcomes obstacles that create barriers to Team Member or branch efforts

  • Identifies process improvement opportunities and proposes solutions

  • Acts as an agent for change while promoting AAA’s guiding principles and core values

Knowledge/Skills/Abilities

  • Demonstrates sales and service skills. Able to effectively interact, face-to-face, with new, prospective and existing Members.

  • Accuracy and comfort handling money, making change, balancing cash drawer.

  • Good computer skills, proficient in both reading and basic arithmetic.

  • Good written and verbal communication skills in person and over the phone.

  • Ability to multitask in response to requests, requirements and Member/Team Member expectations. Ability to accept feedback and correct course as necessary.

Education & Experience / Licenses & Certification

  • High school diploma or GED required

  • Two years sales or customer service experience

  • Experience working with sales and service standards and goals

  • Current  & valid Driver's License with clean history may be required

  • Bonding and fingerprinting may be required

  • P&C Licensing may also be required

Work Environment/Physical Requirements

Works in a variety of office environments where standing, walking or sitting at a desk, table or computer workstation may be required for extended periods of time. May travel by car, plane or other form of transportation to attend business meetings or conferences. May be required to work in one or more locations in a defined service area. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.


 

#MEA Sales

Apply Today

Backflow Technician

Scottsdale, Arizona

SAFE Security provides quality security alarm systems, industry-leading monitoring services, excellence in residential and commercial support, and growth strategies and state-of-the-art business services for independent alarm dealers across the nation.

 

AAA recently acquired SAFE Security, the 12th largest smart home security company in the United States, with the vision to become the most trusted brand in this industry, absolutely famous for legendary customer service. With your help, we aspire to provide the same peace of mind at home as we have provided on the roads for the last 100 years.

This position is responsible for service, repair, maintenance, and inspections of backflow valve systems for the existing customer base. These services are critical for the ongoing customer service experience and satisfaction of the account base. The department has primary responsibility for customer retention through the responsiveness and provision of inspection, repair, support, and maintenance operations and service.

Perform backflow valve system inspections, identifying deficiencies and upgrade opportunities.

ESSENTIAL FUNCTIONS:

  • Perform backflow valve system inspections, identifying deficiencies and upgrade opportunities.
  • Perform backflow valve system repairs, maintenance, and upgrades.
  • Support the service advisors, key account coordinators, and customer support representatives in the performance of their jobs and service calls. Create reports for customer and agency documentation and submittal.
  • Maintain relationship with municipal and state fire authorities for licensing and inspections. Interface with the monitoring center manager and supervisors.
  • Maintain relationships with major accounts and multi-location accounts to ensure satisfaction and retention. Interface with the sales departments to address current service issues and plan support for future growth.

KNOWLEDGE AND SKILLS:

  • Two or more years in the installation and/or service of backflow valve systems.
  • Strong customer service communication and conflict resolution skills.
  • Strong written and verbal communication skills.

EDUCATION, COMPETENCIES, CERTIFICATIONS/LICENSES:

  • Must qualify for state license.
  • Knowledge of life safety codes.
  • Technical certifications are required (CSA, NICET).
  • Equipment manufacturer’s training and/or certifications are desirable.
  • Computer / tablet literacy.

Work Location: Scottsdale, Arizona

#SAFE

Apply Today

Service Advisor

Scottsdale, Arizona

Safeguard’s service team is expanding and has an immediate need for a focused, positive, and friendly candidate to work in our fast paced, high volume environment. If you are professional in your written and verbal communication, enjoy assisting others, and have strong multi-tasking abilities, this could a good position for you.

Required Skills & Experience:

  • Dedication to customer service excellence
  • Supportive team player
  • Strong organizational skill set
  • Professional written and verbal communication; ability to deliver brief and concise messages
  • Experience with telephone skills and appropriate etiquette
  • Proactive, focused approach to tasks
  • Problem solving ability
  • Strong computer knowledge
  • Accurate data entry
  • Reliable, accurate, and timely performance

EDUCATION:

High School Diploma/GED

AA preferred

Apply Today

Sales Agent, AZ

Phoenix, Arizona

We're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service. We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  

We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
 

Why work for us?

  • Licensing Assistance

  • Training – You’ll attend a thorough, comprehensive, three week training program.

  • No Overhead Costs – W-2 structure with dedication space in a AAA Arizona branch

  • Benefits – Medical, Dental, Vision, wellness program and more!

  • 401k Matching – $1 for $1 company match up to 4% of pay

  • Annual Incentive Plan – Eligibility to participate in AAA Arizona annual bonus plan

  • Paid Time Off – Ten hours per month, ten holidays annually, 24 hours per year

Essential Functions

  • Uses sales techniques and strong product knowledge to identify customer-specific needs to generate new sales, retain existing insureds and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.

  • Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Agent’s manager.

  • Conduct insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.

  • Establishes rapport with the insured that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.

  • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.

  • Responds to customer inquiries and requests relating to insurance products and membership.

  • Researches and resolves complex customer service issues. Often assists the insured in initiating the first notice of loss on claims.

Knowledge/Skills/Abilities

  • Strong sales skills with a history of effectively developing, tracking, following up on and closing leads.

  • Advanced consultative selling techniques utilizing thorough product knowledge.

  • Knowledge of desktop systems including but not limited to Microsoft Office software applications.

Education & Experience/Licenses & Certification

  • High school diploma or GED required. Bachelor's degree in a relevant field preferred.

  • 3 to 5 years of relevant insurance industry work experience required.

  • Possess active and unrestricted state issued license(s) required to place property and casualty insurance.

Apply Today

Installer Fire Alarm

Scottsdale, Arizona

Commercial Fire Alarm Installer

5-10 year of experience installing, programming, and troubleshooting Fire Alarm Systems

Proficient knowledge with the following systems:

Fire Alarm - Notifier, Firelite, EST, Bosch, other systems a plus

 Monitoring – AES, other systems a plus

Candidate must possess either CSA or NICET Level 2 (NICET Level 2 must be acquired within one year of hiring)

 Position requires high level of efficiency, attention to detail, time management, quality control, and teamwork

 Candidate must be knowledgeable in reading and understanding design drawings and code requirements

 Candidate must possess all necessary hand tools to complete daily tasks

 Candidate must possess ability to mentor and train junior installers

Location: Scottsdale, AZ

#SAFE

Apply Today

Digital Marketing Merchandising and Conversion Specialist

Walnut Creek, California

Digital Marketing Merchandising and Conversion Specialist

AAA…we're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service. We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.  We're community minded, and celebrate the growth, development and successes of our diverse Team Members.  Whether you’re just starting your journey or looking to grow your career, we’ll support you every step of the way.

Why Work for us:

  • Impact. Play a key role in innovating the future of auto repair while reinventing AAA and the value propositions we deliver to over 5.9M Members.
  • Development. Our team is designed to grow business and business leaders. We intend for you to demonstrate your capabilities and leadership skills and earn rapid advancement.
  • Recognition. We offer a competitive total compensation package including salary, performance bonus, benefits, and 401(k) company match and discretionary contributions.
  • Lifestyle. We do honorable work, and we practice our values: humility, integrity, teamwork, and service.

As the Digital Marketing Merchandising and Conversion Specialist you’ll be responsible for leading Digital Marketing initiatives across paid display channels.

  • Drive higher conversion rate of prospective members (prospects) on our website through better content, smarter analytics, and automated/triggered media programs
  • Manage multiple digital user journeys to create a personal experience for the prospect through 1st and 3rd party data sets and platforms
  • Partner across the marketing organization to align marketing objectives and build integrated plans
  • Leverage knowledge of our target audiences, their interaction with digital channels and key messages to design and deploy effective digital campaigns and customer experiences.
  • Plan and manage display/retargeting ads and other digital media channels to re-engage with visitors from our website
  • Drive a data driven culture through the use of web data, analytics, and reporting
  • Build and execute campaigns from start to finish including, but not limited to, end to end campaign experience flow, landing pages and form creation
  • Rapidly experiment with multiple digital (and some offline) marketing channels to drive down cost per acquisition and increase the quantity and quality of loan applications
  • Campaign reporting: Summarize, report and optimize online campaign delivery and performance metrics.
  • Capture and analyze key metrics to optimize and improve ROI for all digital marketing programs

Knowledge/Skills/Ability

  • Basic knowledge of MS Office applications
  • Ability to think both strategically and tactically
  • Expert in owned, earned, and paid advertising
  • Demonstrated expertise in email, programmatic, social media and SEO
  • Experience working with agency partners and collaborating with internal teams
  • Analytical, proactive and creative problem solver with the ability to tell campaign performance stories through data to influence future investments

Education/Experience

  • Bachelor's degree in marketing, communications or related field or an equivalent combination of education and experience
  • 5+ years’ experience in a similar digital marketing role
  • Direct to consumer marketing experience, ecomm merchandising, and data analytics
  • Demonstrated track record of campaign performance improvement

#Corporate

Apply Today

Member Experience Associate (Bilingual Spanish Preferred)

Watsonville, California

We're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service.

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  

We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
 

Essential Functions

  • Exhibits AAA guiding principles and core values

  • Performs routine sales, service and operational functions for AAA Members including; DMV, cashiering, auto travel, notary and insurance sales support, with expectations for maintaining required standards, policies and procedures

  • Understands and actively promotes products and services to achieve individual goals in support of meeting organization goals and objectives 

  • Overcomes obstacles that create barriers to Team Member or branch efforts

  • Identifies process improvement opportunities and proposes solutions

  • Acts as an agent for change while promoting AAA’s guiding principles and core values

Knowledge/Skills/Abilities

  • Demonstrates sales and service skills. Able to effectively interact, face-to-face, with new, prospective and existing Members.

  • Accuracy and comfort handling money, making change, balancing cash drawer.

  • Good computer skills, proficient in both reading and basic arithmetic.

  • Good written and verbal communication skills in person and over the phone.

  • Ability to multitask in response to requests, requirements and Member/Team Member expectations. Ability to accept feedback and correct course as necessary.

Education & Experience / Licenses & Certification

  • High school diploma or GED required

  • Two years sales or customer service experience

  • Experience working with sales and service standards and goals

  • Current  & valid Driver's License with clean history may be required

  • Bonding and fingerprinting may be required

  • P&C Licensing may also be required

Work Environment/Physical Requirements

Works in a variety of office environments where standing, walking or sitting at a desk, table or computer workstation may be required for extended periods of time. May travel by car, plane or other form of transportation to attend business meetings or conferences. May be required to work in one or more locations in a defined service area. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

#MEA Sales

Apply Today

Product Analyst

Walnut Creek, California

MARKETING PRODUCT ANALYST

AAA…we're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service. We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.  We're community minded, and celebrate the growth, development and successes of our diverse Team Members.  Whether you’re just starting your journey or looking to grow your career, we’ll support you every step of the way.

Why Work for us:

  • Impact. Play a key role in innovating the future of auto repair while reinventing AAA and the value propositions we deliver to over 6 Million Members.
  • Development. Our team is designed to grow business and business leaders. We intend for you to demonstrate your capabilities and leadership skills and earn rapid advancement.
  • Recognition. We offer a competitive total compensation package including salary, performance bonus, benefits, and 401(k) company match and discretionary contributions.
  • Lifestyle. We do honorable work, and we practice our values: humility, integrity, teamwork, and service.

Reporting to the Manager of Product Analytics, the Marketing Product Analyst will have product knowledge and be assigned responsibility for conducting data analytics to drive business results and goals.  The role, will work on the marketing analytics lifecycle, from recommending campaigns and experiments, to developing foundational dashboards and leveraging data to drive key strategic decisions.  They will provide analysis that help marketers understand and influence AAA’s growth, create key performance indicators that measure and monitor our progress against business-critical goals, as well as perform ad hoc analysis .

The Marketing Product Analyst is someone that is a curious, independent strategic thinker that likes to look at data to find insights and inform decisions for the business that support the overall strategy and corporate objectives. This analyst holds an in-depth knowledge in multiple areas of the business and can act in a consultative capacity. In addition, the role provides guidance, mentorship and training to develop new or lower-level associates, with accountability for team success

Responsibilities:

  • Performs  analysis of data and the relationship to operational and financial objectives of the organization.
  • Collaborates with internal and external partners/ stakeholders to investigate issues, make recommendations and develops action plans to achieve goals
  • Analyzes data and delivers insights to business customers to deepen their understanding of key issues.
  • Identifies and troubleshoots data issues, working with IT and other areas as needed.
  • Pulls data from internal and external partners to evaluate performance and develop insights on marketing campaigns
  • Performs return on Investment (ROI) calculations to improve cost per key performance indicators (KPI) on marketing campaigns, including digital and traditional and provides recommendations to product managers on ways to improve marketing efficiencies
  • Gathers inputs for return on marketing investment (ROMI), lifetime value (LTV) and attribution model data
  • Ability to pivot and work on projects outside of the scope of role.

Skills and Abilities:

  • Knowledge of AAA business & product concepts

  • Work cross-functionally across teams including product, marketing, analytics and IT to identify and address analytics tracking and tooling challenges

  • Ability to structure and conduct data analyses relevant to complex business issues using research, analytical, data processing and mathematical skills

  • Experience in data-oriented marketing channels like digital and direct mail

  • Strong sense of accountability, self-drive, and the ability to function independently and take on challenges and contribute to  results

  • Oral and business writing communication skills and the ability to share analyses and recommendations to non-technical audiences

  • Functions as the analytics partner for integrated marketing campaigns, including establishing consistent tracking, KPIs, and dashboards

  • Understanding of marketing channels and impact on marketing effectiveness

  • Creative problem solver, positively challenging the status quo to drive solutions with a can-do attitude to overcome any obstacles and get things done

  • Experience writing and optimizing SQL queries, data mining and working with large data sets, Knowledge of database structures including relational database concepts

  • Advanced Microsoft Excel skills, including charts/graphs, pivot tables, lookups, and complex nested formulas

  • Experience with business intelligence, reporting and visualization platforms (Tableau, DOMO, Looker, Cognos etc)

  • Proficiency in MS-PowerPoint or Google Slides

Education & Experience / Licenses & Certification

  • Bachelor's degree in a related area, advanced degree preferred

  • 3-5 years in a data-centric business-to-consumer role (e.g. Marketing Analytics, Product Analytics, Customer Data Analytics, Applied Data Science, etc.).

Preferred

  • MBA, advanced degree or relevant work experience

  • SCRUM certified and/ or agile methodology experience

  • Expertise in SQL and proficiency in another data programming language (Python, R, etc.)

Apply Today

Financial Analyst, Entry

Walnut Creek, California

ENTRY LEVEL FINANCIAL ANALYST

AAA…we're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service. We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.  We're community minded, and celebrate the growth, development and successes of our diverse Team Members.  Whether you’re just starting your journey or looking to grow your career, we’ll support you every step of the way.

Why Work for us:

  • Impact. Play a key role in innovating the future of auto repair while reinventing AAA and the value propositions we deliver to over 6 Million Members.
  • Development. Our team is designed to grow business and business leaders. We intend for you to demonstrate your capabilities and leadership skills and earn rapid advancement.
  • Recognition. We offer a competitive total compensation package including salary, performance bonus, benefits, and 401(k) company match and discretionary contributions.
  • Lifestyle. We do honorable work, and we practice our values: humility, integrity, teamwork, and service.

Our Entry Level Financial Analyst will be responsible for generating new financial models and reports in partnership with Manager or other Analysts. Identifies unrealistic assumptions through not only data, but also conversations and fact checking with peers, clients, and independent research. Sources content for financial models and reports, including industry data, external research, as well as assumptions as input.  Uses information to improve existing models or create new models. Works on financial planning with others in Finance and/or internal clients and the preparation of operating budgets, which may involve activities that are critical to the organization. Expected to provide internal clients with a level of expertise.

Essential Functions

  • Generates new financial models and reports in partnership with Manager or other Analysts. Identifies unrealistic assumptions through not only data, but also conversations and fact checking with peers, clients, and independent research.  Provide recommendations verbally or in presentation form, and propose or implement changes.  Models likely to contain complex formulas (may be specific to line of business or require greater understanding of Excel functionality).
  • Works on financial planning with others in Finance and/or internal clients and the preparation of operating budgets, which may involve activities that are critical to the organization (e.g. budget for key vendors or systems). Expected to provide internal clients with a level of expertise (i.e. question assumptions, ask clarifying questions to analyze validity of work). Provides analysis of key assumptions, reviews plans and budgets for consistency. Must be able to point out and correct errors, faulty assumptions.  May suggest changes in approach. Develops effective presentation materials for Manager and to present to Manager.
  • Works with others to implement solutions, strategies and actions to Manager or others within Finance (may also be internal client).  Must be able to interact with internal clients
  • Interprets the contents of financial statements and reports. Determines key issues and provides evaluation verbally or in presentation form to Manager or other Analysts.

Qualifications

  • The right candidate for this position will have a high degree of initiative, curiosity, energy, communication skills and attention to detail.  A college degree in a business-related field and prior internship experience is required.

Knowledge/Skills/Abilities

  • Analytical & organizational skills to accurately complete complex assignments
  • Understand, apply, and interpret broad financial concepts

Education & Experience / Licenses & Certification

  • Bachelor's degree in related area (Business Administration, Finance, Accounting, Economics, or equivalent experience and education)
  • Previous internship required (Finance profession preferred)

Apply Today

Director, General Ledger Accounting

Walnut Creek, California

DIRECTOR, GENERAL LEDGER ACCOUNTING

A career with AAA Northern California, Nevada and Utah is unique, just like you.

We’re a mission-driven Member services organization. We have a saying here at AAA that we aspire to be America’s most trusted organization absolutely famous for doing the right thing. With more than four million Members, our purpose is to bring peace of mind to Members so that they can enjoy life more.

Our Director, General Ledger Accounting will oversee and be involved in accounting functions to include the development and maintenance of accounting systems, general ledger, asset and liability records and other financial transactions, including the reporting of financial and statistical data. The Director oversees professional and operational accounting staff and has full supervisory authority including the hiring process, performance appraisals, planning for staff development and input in the disciplinary process. Receives assignments in the form of objectives and determines how to use resources to meet objectives and goals.

Essential Functions

• Manages and reviews operations, quality and production for a work unit or group of employees (directly and indirectly) with diverse functions and/or skill sets required for complex activities.

• Provides guidance to subordinates within the latitude of established company policies.

• Oversees preparation of financial statements.  Acts as advisor to subordinates to meet schedules and/or resolve technical problems.

• Develops and administers schedules and performance requirements.

• Lead general accounting projects at all levels of complexity.

• Ensures operations and functions are performed in compliance with broad policies, precedents and professional knowledge/standards. Assist in developing such policies/procedures as requested.

• Participates in the selection of staff, ensures proper orientation and training, and works with manager to address employee relations issues in accordance with company policy. Coaches and mentors staff; provides input to performance evaluation and development planning.

• Participates in and/or contributes to the development of the department budget, operational procedures and the forecasting of staffing needs.  Recommend changes to policies and establishes procedures that affect immediate organization.  Forecast employee salaries - reviews base pay, comp ratio, and promotional eligibility; provides input to annual pay review.

• Responsible for maintenance of the general ledger. Ensures the accurate compilation, analysis and reporting of accounting data.

Knowledge/Skills/Abi​lities​

• Strong expertise in financial transactions and financial systems and related accounting and regulatory compliance requirements.

• Strong supervisory skills, ability to clearly communicate complex information to staff with diverse skills and technical backgrounds.  Able to successfully support staff in increasing levels of performance.

• Skills to develop and implement accounting standards and train staff to consistently meet and exceed expectations.

• Strong knowledge of accounting principles, methods and systems.

• Ability to deploy resources effectively to meet operational needs of department

• Systems implementation experience

Experience with ERP Systems ie. Workday

Education & Experience / Licenses & Certification

• Bachelor's degree with emphasis on Business Administration, Finance, Accounting or equivalent.

• 8+ years previous relevant work experience.

• Staff supervision, coaching, (at least 2 years supervisory experience)

• CPA required

We’ll value your skills and experience. We’re building a performance organization with heart and developing a pipeline of tomorrow’s leaders. Your work will be enhanced with training opportunities, a mentoring program and our Promote-from-within philosophy. We celebrate our diversity and leverage the power of many minds.   

Apply Today

Senior Vice President, Enterprise Growth

Walnut Creek, California

Essential Functions :

  • Serve as a strategic business and thought partner to AAA-NCNU’s President & CEO and Executive Team.

  • Owns and grows either a current or new business line for AAA.

  • Oversee one or more strategic initiatives within the organization, and is able to develop their own initiatives and execute those of the  President & CEO.

  • Plan and direct strategic, operational, and financial activities for the President & CEO.

  • Runs special projects for the President & CEO.

Knowledge, Skills, Abilities

  • 10+ years managing, leading for-profit consumer-facing businesses and teams in Marketing or Strategy, demonstrable P&L experience

  • Proven track record of leading and developing effective, high performing and collaborative teams

  • Excellent communication and interpersonal skills

  • Superb analytical skills

  • Outstanding communication and interpersonal skills

  • Passionate about customer advocacy

  • Extensive knowledge of marketing principles, brand, and product and service management

  • Deep understanding of changing market dynamics

Education Requirements

  • Bachelor’s degree required, Master’s preferred

Apply Today

Sales Leader - Commercial

Scottsdale, Arizona

JOB SUMMARY:

Assist the Commercial Sales Manager with training, support and daily motivation for a team a sales representative who will engage in multiple businesses opportunities daily while offering a bundled integration solution and the intent to close same day.

ESSENTIAL FUNCTIONS:

  • Meet with the retail sales team daily to discuss goals and business for the day
  • Strategize with the reps on business targets for each day
  • Maintain constant availability for the retail sales to take calls and give assistance for closing business while on site
  • Work directly with reps shadowing and closing business together
  • Review daily the closing results and any sales objections encountered
  • Assisting on sold system job submittals.
  • Ensure retail sales reps are utilizing system demos
  • Encourage ongoing systems training to remain relevant with system capabilities
  • Encourage ongoing sales training and closing skills with retail sales reps
  • Conduct one-on-one meetings with the retail sales rep to review KPI’s
  • Maintain and manage email distribution list for retail sales reps 
  • Use search engine tool to compile target business list in demographic locations
  • Continually review bundled pricing and offerings to stay competitive with other local integration company’s
  • Work with the Design Team on system estimating tools and equipment to stay relevant and at the forefront of  business’s needs.
  • Schedule and conduct team building events
  • Submit metric and progress reports to commercial sales manager
  • Work directly with the commercial sales manager on strategies, results and forward direction.
  • Recruiting for new sales reps
  • Attend associations and local networking events to maintain business awareness
  • Work directly with manufacturing reps on current and new equipment within the industry
  • Attend sales training and management improvement courses and seminars.

KNOWLEDGE AND SKILLS:

  • Computer skills, smart devices and App abilities
  • Strong ability in Word, Excel, and Outlook
  • Strong territory awareness with ability to monitor and know local area growth
  • Strong passion for coaching and team management
  • Outstanding communication, organizational and time management skills
  • Experience with programs such as Salesforce or other CRM tools
  • Experience and knowledge in recruiting
  • Strategic business planning and development skills
  • Conflict resolution skills

EDUCATION, COMPETENCIES, CERTIFICATIONS/LICENSES:

  • 2-4 years in a sales representative role
  • 2-4 years of prior team lead experience
  • Experience in the area of security, fire, access control and video sales
  • High School Diploma
  • College Degree is a plus

Location : Scottsdale , AZ

#SAFE

Apply Today

Insurance Sales Agent - Bilingual Russian, Spanish or Chinese Preferred

San Francisco, California

We're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service. We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members. We're community minded, and celebrate the growth, development and successes of our diverse Team Members.

Whether you’re just starting your journey or looking to grow your career, we’ll support you every step of the way.

AAA is known for providing exceptional products, service and experiences to our members. Our Insurance Agents are key members of AAA NCNU, providing exceptional, knowledgeable insurance service.  Whether you are an experienced sales professional, or an experienced insurance Agent, AAA NCNU will invest in your success by providing you with unparalleled training and support.

Why work for us?

  • Licensing Assistance If unlicensed, AAA NCNU will reimburse the costs of licensure

  • Training You’ll attend a thorough, comprehensive, three week training program in our Walnut Creek headquarters

  • No Overhead Costs W-2 structure with dedicated space in a AAA NCNU branch

  • Compensation Lucrative, uncapped bonus plan with first year production incentives

  • Benefits Access to Medical, Dental, Vision, wellness program and more!

  • 401k Matching $1 for $1 company match up to 6% of pay

  • Annual Incentive PlanEligibility to participate in AAA NCNU annual bonus plan

  • Paid Time Off Accrual of 17 PTO days per year, nine holidays annually and 24 hours per year earmarked for volunteer activities

  • Collaborative Environment AAA will value your contribution to providing exceptional service to our members

Insurance Agent Responsibilities

  • Uses sales techniques and product knowledge to identify customer-specific needs to generate new sales, retain existing insured’s and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.

  • Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Associate’s manager.

  • Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.

  • Consistently provides all Members with a sales and service experience that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.

  • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.

  • Responds to customer inquiries and requests relating to insurance products and membership.

  • Researches and resolves customer service issues. Often assists the insured in initiating the first notice of loss on claims.

Education & Experience/Licenses & Certification

  • High school diploma or GED required. Bachelor's degree in relevant field preferred.

  • 2 to 4 years of sales experience required. Insurance industry work experience preferred.

  • Currently possesses, or has the ability to acquire the active and unrestricted state issued license(s) required to place property and casualty insurance and Life Insurance. Active required license(s) preferred.

  • Bilingual Russian, Spanish or Chinese preferred

**Please note that you will be asked to complete a candidate assessment following your application, via email. Your application will not be considered until the assessment has been completed.**

We’ll value your skills and experience. We’re building a performance organization with heart and developing a pipeline of tomorrow’s leaders. Your work will be enhanced with training opportunities, a mentoring program and our Promote-from-within philosophy. We celebrate our diversity and leverage the power of many minds.              

Apply Today

Insurance Sales Agent

Missoula, Montana

We're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service. We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  


We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
 

Why work for us?

  • Licensing Assistance – If unlicensed, AAA MWG will reimburse the costs of licensure

  • Training – You’ll attend a thorough, comprehensive, two week training program

  • No Overhead Costs – W-2 structure with dedication space in a AAA branch

  • Benefits – Medical, Dental, Vision, wellness program and more!

  • 401k Matching – $1 for $1 company match up to 6% of pay

  • Annual Incentive Plan – Eligibility to participate in AAA MWG annual bonus plan

  • Paid Time Off – 17 days your first year + nine holidays annually + 24 hours per year designated for volunteer work

Essential Functions:

  • Uses sales techniques and strong product knowledge to identify customer-specific needs to generate new sales, retain existing insureds and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.

  • Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Agent’s manager.

  • Conduct insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.

  • Establishes rapport with the insured that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.

  • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.

  • Responds to customer inquiries and requests relating to insurance products and membership.

  • Researches and resolves complex customer service issues. Often assists the insured in initiating the first notice of loss on claims.

Knowledge/Skills/Abilities:

  • Strong sales skills with a history of effectively developing, tracking, following up on and closing leads.

  • Advanced consultative selling techniques utilizing thorough product knowledge.

  • Knowledge of desktop systems including but not limited to Microsoft Office software applications.

Education & Experience/Licenses & Certifications:

  • High School Diploma or GED required. Bachelor's degree in a relevant field preferred.

  • Minimum 2 years of relevant sales or insurance industry work experience required.

  • Possesses or has the ability to posses active and unrestricted state issued license(s) required to place property and casualty insurance.

#IA Sales

Apply Today

Insurance Sales Agent

Daly City, California

We're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service. We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members. We're community minded, and celebrate the growth, development and successes of our diverse Team Members.

Whether you’re just starting your journey or looking to grow your career, we’ll support you every step of the way.

AAA is known for providing exceptional products, service and experiences to our members. Our Insurance Agents are key members of AAA NCNU, providing exceptional, knowledgeable insurance service.  Whether you are experienced sales professional, or an experienced insurance Agent, AAA NCNU will invest in your success by providing you with unparalleled training and support.

Why work for us?

  • Licensing Assistance – If unlicensed, AAA NCNU will reimburse the costs of licensure
  • Training – You’ll attend a thorough, comprehensive, three week training program in our Emeryville headquarters
  • No Overhead Costs – W-2 structure with dedication space in a AAA NCNU branch
  • Compensation - Non recoverable draw hourly compensation or lucrative, uncapped bonus plan with first year production incentives
  • Benefits – Medical, Dental, Vision, wellness program and more!
  • 401k Matching – $1 for $1 company match up to 6% of pay
  • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan
  • Paid Time Off – Accrual of 17 PTO days per year, nine holidays annually and 24 hours per year earmarked for volunteer activities
  • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Insurance Associate Responsibilities:

• Uses sales techniques and product knowledge to identify customer-specific needs to generate new sales, retain existing insured’s and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.

• Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Associate’s manager.

• Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.

• Consistently provides all Members with a sales and service experience that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.

• Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.

• Responds to customer inquiries and requests relating to insurance products and membership.

• Researches and resolves customer service issues. Often assists the insured in initiating the first notice of loss on claims.

Education & Experience/Licenses & Certification

• High school diploma or GED required. Bachelor's degree in relevant field preferred.

• 2 to 4 years of sales experience required. Insurance industry work experience preferred.

Currently possesses, or has the ability to acquire the active and unrestricted state issued license(s) required to place property and casualty insurance and Life Insurance. Active required license(s) preferred.

We’ll value your skills and experience. We’re building a performance organization with heart and developing a pipeline of tomorrow’s leaders. Your work will be enhanced with training opportunities, a mentoring program and our Promote-from-within philosophy. We celebrate our diversity and leverage the power of many minds.              

#IASales

Apply Today

Shift Lead

,

Essential Functions

  • Responsible for oversight of shop operations to include inspecting/maintaining of company vehicles/ equipment for safe and efficient operation, battery inventory processes, administrative duties/reports and coordination of scheduling/dispatching
  • Coaching and development of employees, to include training, performance management and the corrective action process
  • Driving and operating the full range of service vehicles (i.e. loading/towing vehicles, flat tire changes, lock-out, fuel delivery services, etc.) for increased
  • Productivity gains and contribution to business results, to include knowledge sharing/coaching/
  • training of peers; utilizing on-board computer, radio communications and mapping systems
  • On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving
  • Managing and maintenance of damages tracking system and coordination of resolution for customer complaints
  • Education and training. I.E.:  AAA Compliance Training, RPST,TSAAC, Lock-out, PSP, Battery
  • Service Training

Knowledge/Skills/Abilities

  • Ability to drive a manual/automatic shift vehicle
  • Ability to ride a bicycle at a skilled level.
  • Ability to act in the role of a leader, to include coaching, mentoring and training
  • Superior customer service skills and the ability to interact with a wide-range of people
  • Proficient automotive knowledge
  • Proven computer knowledge and familiarity with Microsoft Office Suite
  • Proven math skills and analytical ability
  • Ability to communicate effectively, including proficiency with delivering presentations and conducting meetings
  • Bilingual communication skills (preferred)

Education & Experience / Licenses & Certification

• High School Diploma or GED equivalent

• 8+ years Experience operating a motor vehicle with a valid driver's license

• Vocational technical automotive training/certification or equivalent experience (preferred)

• ASE (Automotive Service Excellence) certification (preferred)

Work Environment/Physical Requirements

Works outdoors at vehicle sites when servicing vehicles. Lifting and carrying tires and parts, weighing up to 50 pounds, several times a day; bending, kneeling and stooping as required for service calls. Works in all weather and all traffic conditions. Vehicle recovery sites may be wet, messy and hazardous.

If needed for identification purposes, a photograph may be obtained after an offer of employment is made and accepted.  Service Providers are required to provide a photograph for identification purposes.

Competency

Customer Centricity (Proficient)

Interpersonal Savvy (Proficient)

Time Management (Proficient)

Decision Making (Proficient)

Leadership Credibility (intermediate)

Apply Today

Service Advisor

Rocklin, California

Essential Functions

• Promptly meet and great all members/customers in a timely, and courteous manner.

• Handle incoming telephone calls following the proper process.

• Maintain the member/customer scheduling system at the facility.

• Listen and offer the appropriate diagnostic, maintenance, or repair service that meets the member/customer’s needs.

• Provide all members/customers with an estimated completion time, and keep them informed of any

changes in the promised time.

• Maintain proper communication with the service department. Provide accurate and detailed information to technicians to assist in diagnosis.

• Handle minor member/customer concerns, turning over any unresolved issues to the General Manger for a quick resolution.

• Follow all policies and procedures set forth by management.

• Other duties as assigned.

Knowledge/Skills/Abilities

• Excellent customer service skills, verbal communication, written communication, time management, leadership, and good listening skills

• Frequently requires long working hours and will require some Saturday hours

• Bilingual communication skills a plus

Education & Experience / Licenses & Certification

• High school diploma or equivalent. ASE certifications a plus.

• Automotive service experience a plus but not required

• Strong background delivering world class customer experiences

Car Care Plus Service Advisor (CC02S1)

• Effective communication skills with a demonstrated ability to deliver information and messages with empathy and accuracy

• Minimum of five years of verifiable work experience in a customer service setting

• Basic knowledge of major automobile components required

• Ability to learn and adapt to the automotive aftermarket industry with a primary focus on customer service delivery

• Company will assist candidate in obtaining ASE Servicer Consultant Certification within one year of hire.

Work Environment/Physical Requirements

Works in an office environment sitting at a desk, table or computer workstation for extended periods of time.  May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

Competency

Communication (Intermediate) Interpersonal Savvy (Intermediate) Customer Centricity (Intermediate) Time Management (Intermediate) Adaptive Learning (Intermediate) Problem Solving (Intermediate)

Apply Today

Tow and Battery Driver Open House Hiring Event

Oakland, California

AAA Club Owned Fleet Open House Hiring Event!!

Pre-register by applying below

Date:  Wednesday, June 5th, from 10:00am-2:00pm

Location:   3400 Ettie Street Oakland, CA 94608

Please pre-register by applying today!

Walk-ins welcome!

Be sure to bring a copy of your resume and dress for success for an opportunity to meet directly with hiring managers.

Why work for us?

  • Great Pay - $19.65/hour + a 5% increase at 6 months

  • Training – You’ll attend a thorough, comprehensive, three week training program

  • Benefits – Medical, Dental, Vision, wellness program and more!

  • 401k Matching – $1 for $1 company match up to 6% of pay

  • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan

  • Paid Time Off – Ten hours per month, ten holidays annually, one floating holiday and 24 hours per year earmarked for volunteer activities

  • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

We are looking for candidates with:

  • Excellent customer service skills!   

  • Flexibility to work swing shift and weekends

  • Ability to drive a manual/automatic shift vehicle

  • Customer service skills and the ability to interact with a wide-range of people

  • Basic automotive knowledge and at least 6 years’ experience operating a motor vehicle with a valid driver's license

  • Basic computer knowledge

  • Bilingual communication skills a plus

  • High School Diploma or GED equivalent required

  • Vocational technical automotive training/certification or equivalent experience (preferred)

Essential Functions

  • Driving and operating a service vehicle (i.e. loading/towing vehicles, flat tire changes, lock-out, fuel delivery services, etc.)

  • On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving

  • Utilizing on-board computer, radio communications, and mapping systems

  • Completion of daily paperwork (i.e. call-logs, battery invoices, cash receipts, etc.)

  • Inspecting and submitting maintenance reports of company vehicles for safe and efficient operation

  • Education and training. I.E.:  AAA Compliance Training, RPST,TSAAC, Lock-out, PSP, Battery Service Training

Work Environment/Physical Requirements

Works outdoors at vehicle sites when servicing vehicles. Lifting and carrying tires and parts, weighing up to 50 pounds, several times a day; bending, kneeling and stooping as required for service calls. Works in all weather and all traffic conditions. Vehicle recovery sites may be wet, messy and hazardous.

Apply Today

Insurance Sales Agent

Farmington, Utah

We're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service. We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.


We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Why work for us?

  • Licensing Assistance – If unlicensed, AAA will reimburse the costs of licensure

  • Training – You’ll attend a thorough, comprehensive, two week training program

  • No Overhead Costs – W-2 structure with dedication space in a AAA branch

  • Benefits – Medical, Dental, Vision, wellness program and more!

  • 401k Matching – $1 for $1 company match up to 6% of pay

  • Annual Incentive Plan – Eligibility to participate in AAA annual bonus plan

  • Paid Time Off – 17 days your first year + nine holidays annually + 24 hours per year designated for volunteer work

Essential Functions:

  • Uses sales techniques and strong product knowledge to identify customer-specific needs to generate new sales, retain existing insureds and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.

  • Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Agent’s manager.

  • Conduct insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.

  • Establishes rapport with the insured that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.

  • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.

  • Responds to customer inquiries and requests relating to insurance products and membership.

  • Researches and resolves complex customer service issues. Often assists the insured in initiating the first notice of loss on claims.

Knowledge/Skills/Abilities:

  • Strong sales skills with a history of effectively developing, tracking, following up on and closing leads.

  • Advanced consultative selling techniques utilizing thorough product knowledge.

  • Knowledge of desktop systems including but not limited to Microsoft Office software applications.

Education & Experience/Licenses & Certifications:

  • High School Diploma or GED required. Bachelor's degree in a relevant field preferred.

  • 3 to 5 years of relevant sales or insurance industry work experience required.

  • Possesses or has the ability to possess active and unrestricted state issued license(s) required to place property and casualty insurance.

#IA Sales

Apply Today

Tow Service

Fairfield, California

Essential Functions

  • Driving and operating a service vehicle (i.e. loading/towing vehicles, flat tire changes, lock-out, fuel delivery services, etc.)
  • On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving
  • Utilizing on-board computer, radio communications, and mapping systems
  • Completion of daily paperwork (i.e. call-logs, battery invoices, cash receipts, etc.)
  • Inspecting and submitting maintenance reports of company vehicles for safe and efficient operation
  • Education and training. I.E.:  AAA Compliance Training, RPST,TSAAC, Lock-out, PSP, Battery Service Training

Knowledge/Skills/Abilities

  • Ability to learn new skills through training
  • Ability to drive a manual/automatic shift vehicle
  • Ability to ride a bicycle at a skilled level.
  • Customer service skills and the ability to interact with a wide-range of people
  • Basic math skills
  • Ability to communicate effectively and a strong command of the English language
  • Basic automotive knowledge
  • Basic computer knowledge
  • Bilingual communication skills

Education & Experience / Licenses & Certification

  • High School Diploma or GED equivalent
  • 6 – 7 years Experience operating a motor vehicle with a valid driver's license
  • Vocational technical automotive training/certification or equivalent experience (preferred)
  • ASE (Automotive Service Excellence) certification(preferred)

Work Environment/Physical Requirements

Works outdoors at vehicle sites when servicing vehicles. Lifting and carrying tires and parts, weighing up to 50 pounds, several times a day; bending, kneeling and stooping as required for service calls. Works in all weather and all traffic conditions. Vehicle recovery sites may be wet, messy and hazardous. Service Providers are required to provide a photograph for identification purposes.

Apply Today

AAA Tow and Light Service Driver

Phoenix, Arizona

Why work for us?

  • Starting pay of $14.89/hr with a 5% pay increase after 6 months
  • Bonus-Monthly incentive bonus
  • Training – You’ll attend a thorough, comprehensive, three week training program

  • Benefits – Medical, Dental, Vision, wellness program and more!

  • 401k Matching – $1 for $1 company match up to 4% of pay

  • Annual Incentive Plan – Eligibility to participate in AAA Arizona annual bonus plan

  • Paid Time Off

  • 24 hours per year earmarked for volunteer activities

  • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

What our Roadside Service Technicians do:

  • Driving and operating a service vehicle (i.e. loading/towing vehicles, flat tire changes, lock-out, fuel delivery services, etc.)

  • On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving

  • Utilizing on-board computer, radio communications, and mapping systems

  • Completion of daily paperwork (i.e. call-logs, battery invoices, cash receipts, etc.)

  • Inspecting and submitting maintenance reports of company vehicles for safe and efficient operation

  • Education and training. I.E.: AAA Compliance Training, RPST, TSAAC, Lock-out, PSP, Battery Service Training

 

Education & Experience/Licenses & Certification

  • Ability to drive a manual/automatic shift vehicle

  • Customer service skills and the ability to interact with a wide-range of people

  • Basic math skills

  • Basic automotive knowledge and at least 6 years’ experience operating a motor vehicle with a valid driver’s license

  • Basic computer knowledge

  • Bilingual communication skills a plus

  • High School Diploma or GED equivalent required

  • Ability to obtain your DOT card

 

Work Environment/Physical Requirements

Works outdoors at vehicle sites when servicing vehicles. Lifting and carrying tires and parts, weighing up to 50 pounds, several times a day; bending, kneeling and stooping as required for service calls. Works in all weather and all traffic conditions. Vehicle recovery sites may be wet, messy and hazardous.  Service Providers are required to provide a photograph for identification purposes.

 

 

#ERS Driver

Apply Today

Insurance Sales Agent

Antioch, California

We're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service. We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members. We're community minded, and celebrate the growth, development and successes of our diverse Team Members.

Whether you’re just starting your journey or looking to grow your career, we’ll support you every step of the way.

AAA is known for providing exceptional products, service and experiences to our members. Our Insurance Agents are key members of AAA NCNU, providing exceptional, knowledgeable insurance service.  Whether you are an experienced sales professional, or an experienced insurance Agent, AAA NCNU will invest in your success by providing you with unparalleled training and support.

Why work for us?

  • Licensing AssistanceIf unlicensed, AAA NCNU will reimburse the costs of licensure

  • Training You’ll attend a thorough, comprehensive, three week training program in our Walnut Creek headquarters

  • No Overhead Costs W-2 structure with dedicated space in a AAA NCNU branch

  • Compensation Non recoverable draw hourly compensation or lucrative, uncapped bonus plan with first year production incentives

  • Benefits Access to Medical, Dental, Vision, wellness program and more!

  • 401k Matching$1 for $1 company match up to 6% of pay

  • Annual Incentive PlanEligibility to participate in AAA NCNU annual bonus plan

  • Paid Time OffAccrual of 17 PTO days per year, nine holidays annually and 24 hours per year earmarked for volunteer activities

  • Collaborative EnvironmentAAA will value your contribution to providing exceptional service to our members

Insurance Agent Responsibilities

  • Uses sales techniques and product knowledge to identify customer-specific needs to generate new sales, retain existing insured’s and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.

  • Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Associate’s manager.

  • Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.

  • Consistently provides all Members with a sales and service experience that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.

  • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.

  • Responds to customer inquiries and requests relating to insurance products and membership.

  • Researches and resolves customer service issues. Often assists the insured in initiating the first notice of loss on claims.

Education & Experience/Licenses & Certification

  • High school diploma or GED required. Bachelor's degree in relevant field preferred.

  • 2 to 4 years of sales experience required. Insurance industry work experience preferred.

  • Currently possesses, or has the ability to acquire the active and unrestricted state issued license(s) required to place property and casualty insurance and Life Insurance. Active required license(s) preferred.

**Please note that you will be asked to complete a candidate assessment following your application, via email. Your application will not be considered until the assessment has been completed.**

We’ll value your skills and experience. We’re building a performance organization with heart and developing a pipeline of tomorrow’s leaders. Your work will be enhanced with training opportunities, a mentoring program and our Promote-from-within philosophy. We celebrate our diversity and leverage the power of many minds.              

#IASales

Apply Today

Insurance Sales Agent

Ogden, Utah

We're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service. We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.


We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Why work for us?

  • Licensing Assistance – If unlicensed, AAA will reimburse the costs of licensure

  • Training – You’ll attend a thorough, comprehensive, two week training program

  • No Overhead Costs – W-2 structure with dedication space in a AAA branch

  • Benefits – Medical, Dental, Vision, wellness program and more!

  • 401k Matching – $1 for $1 company match up to 6% of pay

  • Annual Incentive Plan – Eligibility to participate in AAA annual bonus plan

  • Paid Time Off – 17 days your first year + nine holidays annually + 24 hours per year designated for volunteer work

Essential Functions:

  • Uses sales techniques and strong product knowledge to identify customer-specific needs to generate new sales, retain existing insureds and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.

  • Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Agent’s manager.

  • Conduct insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.

  • Establishes rapport with the insured that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.

  • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.

  • Responds to customer inquiries and requests relating to insurance products and membership.

  • Researches and resolves complex customer service issues. Often assists the insured in initiating the first notice of loss on claims.

Knowledge/Skills/Abilities:

  • Strong sales skills with a history of effectively developing, tracking, following up on and closing leads.

  • Advanced consultative selling techniques utilizing thorough product knowledge.

  • Knowledge of desktop systems including but not limited to Microsoft Office software applications.

Education & Experience/Licenses & Certifications:

  • High School Diploma or GED required. Bachelor's degree in a relevant field preferred.

  • 3 to 5 years of relevant sales or insurance industry work experience required.

  • Possesses or has the ability to possess active and unrestricted state issued license(s) required to place property and casualty insurance.

#IA Sales

Apply Today

Tow Service

Concord, California

Essential Functions

  • Driving and operating a service vehicle (i.e. loading/towing vehicles, flat tire changes, lock-out, fuel delivery services, etc.)
  • On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving
  • Utilizing on-board computer, radio communications, and mapping systems
  • Completion of daily paperwork (i.e. call-logs, battery invoices, cash receipts, etc.)
  • Inspecting and submitting maintenance reports of company vehicles for safe and efficient operation
  • Education and training. I.E.:  AAA Compliance Training, RPST,TSAAC, Lock-out, PSP, Battery Service Training

Knowledge/Skills/Abilities

  • Ability to learn new skills through training
  • Ability to drive a manual/automatic shift vehicle
  • Ability to ride a bicycle at a skilled level.
  • Customer service skills and the ability to interact with a wide-range of people
  • Basic math skills
  • Ability to communicate effectively and a strong command of the English language
  • Basic automotive knowledge
  • Basic computer knowledge
  • Bilingual communication skills

Education & Experience / Licenses & Certification

  • High School Diploma or GED equivalent
  • 6 – 7 years Experience operating a motor vehicle with a valid driver's license
  • Vocational technical automotive training/certification or equivalent experience (preferred)
  • ASE (Automotive Service Excellence) certification(preferred)

Work Environment/Physical Requirements

Works outdoors at vehicle sites when servicing vehicles. Lifting and carrying tires and parts, weighing up to 50 pounds, several times a day; bending, kneeling and stooping as required for service calls. Works in all weather and all traffic conditions. Vehicle recovery sites may be wet, messy and hazardous. Service Providers are required to provide a photograph for identification purposes.

Apply Today

Automotive Glass Technician

Tucson, Arizona

Major duties, responsibilities, & expectations

  • Perform mobile and fixed site removal and installation of auto glass, and glass repairs.  Utilizes hand and power tools to remove moldings, wipers, mirrors, windshields, door glass, and back glass minimizing any vehicle damage that could occur. Glass repair and replacement will be completed per industry / AAA specifications.
  • Review daily auto glass jobs itinerary and ensure that replacement glass has arrived in good condition from supplier and additional parts / items for installations are on hand. Technician will communicate with Auto Glass Supervisor, CSR's, and suppliers to resolve any discrepancies.
  • Responsible to provide outstanding level of member / customer satisfaction and will represent AAA in a professional manner.  Work closely with Auto Glass Supervisors and CSR's to quickly resolve any service / quality issues.
  • Responsible to maintain a clean and safe work environment and adhere to OSHA safety and compliance standards.  Responsible to report accidents and injuries immediately to supervisor and communicate unsafe situations to prevent accidents
  • May perform other duties as assigned.

Education and/or Experience:

  • High School diploma or GED required
  • 3-5 years experience
  • Valid AZ drivers license and current 39 month driving record 
  • National Glass Association (NGA) certification desired.  Required to obtain NGA certification within 60 days of employment or as determined by management. 

PHYSICAL DEMANDS:

Required by the Americans with Disabilities Act (ADA).
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions o this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk and hear, required to sit, occasionally required to stand and walk; use and to finger, handle, or feel; and reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, peripheral vision and the ability to focus. Must be able to lift and or move up to 100 pounds.  Required to sit or stand for extended periods of time and must be able to walk, climb, balance, stoop, kneel, crouch, and crawl.  Must be able to work in severe weather conditions.  May drive up to 300 miles per day. 

#Automotive

Apply Today

Shift Lead

Concord, California

Essential Functions

  • Responsible for oversight of shop operations to include inspecting/maintaining of company vehicles/ equipment for safe and efficient operation, battery inventory processes, administrative duties/reports and coordination of scheduling/dispatching
  • Coaching and development of employees, to include training, performance management and the corrective action process
  • Driving and operating the full range of service vehicles (i.e. loading/towing vehicles, flat tire changes, lock-out, fuel delivery services, etc.) for increased
  • Productivity gains and contribution to business results, to include knowledge sharing/coaching/
  • training of peers; utilizing on-board computer, radio communications and mapping systems
  • On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving
  • Managing and maintenance of damages tracking system and coordination of resolution for customer complaints
  • Education and training. I.E.:  AAA Compliance Training, RPST,TSAAC, Lock-out, PSP, Battery
  • Service Training

Knowledge/Skills/Abilities

  • Ability to drive a manual/automatic shift vehicle
  • Ability to ride a bicycle at a skilled level.
  • Ability to act in the role of a leader, to include coaching, mentoring and training
  • Superior customer service skills and the ability to interact with a wide-range of people
  • Proficient automotive knowledge
  • Proven computer knowledge and familiarity with Microsoft Office Suite
  • Proven math skills and analytical ability
  • Ability to communicate effectively, including proficiency with delivering presentations and conducting meetings
  • Bilingual communication skills (preferred)

Education & Experience / Licenses & Certification

• High School Diploma or GED equivalent

• 8+ years Experience operating a motor vehicle with a valid driver's license

• Vocational technical automotive training/certification or equivalent experience (preferred)

• ASE (Automotive Service Excellence) certification (preferred)

Work Environment/Physical Requirements

Works outdoors at vehicle sites when servicing vehicles. Lifting and carrying tires and parts, weighing up to 50 pounds, several times a day; bending, kneeling and stooping as required for service calls. Works in all weather and all traffic conditions. Vehicle recovery sites may be wet, messy and hazardous.

If needed for identification purposes, a photograph may be obtained after an offer of employment is made and accepted.  Service Providers are required to provide a photograph for identification purposes.

Competency

Customer Centricity (Proficient)

Interpersonal Savvy (Proficient)

Time Management (Proficient)

Decision Making (Proficient)

Leadership Credibility (intermediate)

Apply Today

Member Experience Associate

Alameda, California

Essential Functions

  • Exhibits AAA guiding principles and core values
  • Performs routine sales, service and operational functions for AAA Members including; DMV, cashiering, auto travel, notary and insurance sales support, with expectations for maintaining required standards, policies and procedures
  • Understands and actively promotes products and services to achieve individual goals in support of meeting organization goals and objectives 
  • Overcomes obstacles that create barriers to Team Member or branch efforts
  • Identifies process improvement opportunities and proposes solutions
  • Acts as an agent for change while promoting AAA’s guiding principles and core values

Knowledge/Skills/Abilities

  • Demonstrates sales and service skills. Able to effectively interact, face-to-face, with new, prospective and existing Members.
  • Accuracy and comfort handling money, making change, balancing cash drawer.
  • Good computer skills, proficient in both reading and basic arithmetic.
  • Good written and verbal communication skills in person and over the phone.
  • Ability to multitask in response to requests, requirements and Member/Team Member expectations. Ability to accept feedback and correct course as necessary.

Education & Experience / Licenses & Certification

  • High school diploma or GED required
  • Two years sales or customer service experience
  • Experience working with sales and service standards and goals
  • Current  & valid Driver's License with clean history may be required
  • Bonding and fingerprinting may be required
  • P&C Licensing may also be required

Work Environment/Physical Requirements

Works in a variety of office environments where standing, walking or sitting at a desk, table or computer workstation may

be required for extended periods of time. May travel by car, plane or other form of transportation to attend business meetings or conferences. May be required to work in one or more locations in a defined service area. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

#MEASales

Apply Today

Member Service and Sales Associate

Murray, Utah

We're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service. We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Why work for us?

  • Compensation  Competitive hourly base + incentives

  • Benefits  Access to Medical, Dental, Vision, wellness program and more!

  • 401k Matching  $1 for $1 company match up to 6% of pay

  • Annual Incentive Plan  Eligibility to participate in AAA annual bonus plan

  • Paid Time Off  Accrual of 17 PTO days per year, nine holidays annually and 24 hours per year earmarked for volunteer activities

Essential Functions:

  • Exhibits AAA guiding principles and core values

  • Performs routine sales, service and operational functions for AAA Members including; DMV, cashiering, auto travel, notary and insurance sales support, with expectations for maintaining required standards, policies and procedures

  • Understands and actively promotes products and services to achieve individual goals in support of meeting organization goals and objectives

  • Overcomes obstacles that create barriers to Team Member or branch efforts

  • Identifies process improvement opportunities and proposes solutions

  • Acts as an agent for change while promoting AAA’s guiding principles and core values

Knowledge/Skills/Abilities:

  • Demonstrates sales and service skills. Able to effectively interact, face-to-face, with new, prospective and existing Members.

  • Accuracy and comfort handling money, making change, balancing cash drawer.

  • Good computer skills, proficient in both reading and basic arithmetic.

  • Good written and verbal communication skills in person and over the phone.

  • Ability to multitask in response to requests, requirements and Member/Team Member expectations. Ability to accept feedback and correct course as necessary.

Education & Experience / Licenses & Certifications:

  • High School Diploma or GED required

  • Two years of sales or customer service experience

  • Experience working with sales and service standards and goals

  • Current & valid Driver's License with clean history may be required

  • Bonding and fingerprinting may be required

  • P&C Licensing may also be required

Work Environment/Physical Requirements:

Works in a variety of office environments where standing, walking or sitting at a desk, table or computer workstation may be required for extended periods of time. May travel by car, plane or other form of transportation to attend business meetings or conferences. May be required to work in one or more locations in a defined service area. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

#MEASales

Apply Today