Careers
We’re looking for bright, passionate, and collaborative people to join
our tight-knit team as we innovate in the spirit of service. If this
sounds like you, let’s talk. Email us at careers@a3ventures.co.
Scottsdale, Arizona
We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
Why Work With Us:
Job Responsibilities:
Performs oil changes and lubrication service for member and nonmember vehicles.
Performs tire repairs and installation service for member and nonmember vehicles.
Performs other minor repairs as assigned by Lead Tech or Service Advisor, according to their abilities.
Assist upper level technicians as needed and for experience.
Test drives vehicles when practical for any/all performance or drivability concerns before performing work
Exception: when unsafe or vehicle not drivable
Retest drives after repairs completed to verify that repair solved defined problems
Maintains clean and safe work environment; cleans spills and debris immediately to reduce hazards
Maintain company provided equipment and machinery
Follows company and industry safety rules and regulations
Reports all unsafe conditions to supervisor including but not limited to lifts, overhead doors, and equipment
Attends all required training, seeks additional training to maintain and increase effectiveness
Keeps up to date on industry trends and repair procedures.
Attends and successfully completes at least 12 hours of continuing auto repair training per year sponsored and/or provided by the club.
Maintains customer vehicles in regard to cleanliness and does not tune or otherwise adjust any controls within the vehicle.
Verifies as soon as practicable that parts ordered for the vehicle assigned to them are correct.
Performs all repairs according to MAP (Motorist Assurance Program), OEM (Original Equipment Manufacturers) or accepted industry standard.
Performs digital inspection and documents to their full potential. Notates all pertinent information into the shop inspection or management system, attaches all photos or videos to illustrate repairs or needs to the inspection.
Assures all comeback related repairs are prioritized as directed by manager or lead.
Communicates effectively as necessary with manager, service advisors and other technicians to contribute to the overall performance of the location
Responsible for the safety and accuracy of all repairs made and or systems inspected to assure vehicle is as safe or more safe condition as was prior to work commencing
Performs other related duties as assigned.
Note: May require travel to different locations on an as needed basis
Knowledge/Skills/Abilities
Effective verbal and written communication skills in the language(s) required for the role, as justified for business necessity
Effective organization, interpersonal and negotiation skills
Ability to work scheduled hours as necessitated by business need
Math and computer skills with experience using software applications including word processing, spreadsheets, browsers, and email
Member service focus
Automotive/mechanical background
Ability to drive vehicles equipped with manual transmission
Knowledge of equipment/tool operation and diagnostic/repair procedures
Maintains 20% productivity measured by hours worked/hours flagged
Education & Experience/ Licenses & Certifications
High School diploma or equivalent certification (GED)
Valid driver license and acceptable driving record
Six months experience in general repair, lube services and or tire shop
Work Environment/Physical Requirements
Ability to lift and or carry up to 50lbs
Standing, bending, kneeling, pushing, reaching, lifting, climbing ladders
Exposure to loud noises
#MCC
Apply TodayPhoenix, Arizona
We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
Why Work For Us?
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Annual Incentive Plan – Eligibility to participate in AAA annual bonus plan
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members
As part of the digital product manager team, our Apps Product Manager supports multiple products within a line of business, as well as monitors and maintains documentation of enhancements, issues and systems defects and reports on trends and opportunities for improvement. Additionally, the Product Manager applies industry best practices and executes established product strategy to assigned work or projects, especially for the AAA mobile app and corresponding website functions.
Core Job Responsibilities
Acts as point of contact for the relationship with business and technology partners
Works with senior members of the team and partners to create the roadmap for their line of business
Works actively with the business and team to resolve issues
Develops metrics with analytics team to track and monitor product or system performance
Works independently and in group environments
Exercises discretion in determining priorities and the best methods to use when directing team efforts and resolving product design or enhancement challenges
Provides research or develops options, and makes recommendations to effectively address design and enhancement issues
Manages multiple systems or applications projects, tracking key requirements and metrics to ensure that the final product meets objectives.
Analyzes the market, competitive position and customer research of assigned products.
Defines and delivers product strategy and product roadmap for assigned business, systems or application products.
Proposes and recommends goals, metrics and objectives for products, applications or systems, and plans assigned projects to help achieve department goals.
Provides input to recommended changes to policies and guidelines.
Knowledge & Skills
Manages and is accountable for the full cycle of a line of business.
Uses available time effectively and structures work activities to consistently meet commitments.
Performs well under pressure.
Builds rapport well.
Juggles competing priorities, making progress on all assignments, while completing those of highest impact first.
Exercises judgment on how best to accomplish assignments.
Understands how own work impacts others, and current level of performance meets established targets.
Skilled in problem solving and process improvement applications.
Actively participates in group processes aimed at resolving business challenges.
Pursues assignments with energy, drive and enthusiasm en route to completion
Demonstrates commitment and support for team efforts.
Understands established criteria and work procedures and executes tasks accordingly.
Treats change and new situations as opportunities for learning or growth; focuses on beneficial aspects of change; speaks positively about change to others.
Shares information with internal customers to build their understanding of issues and capabilities.
Education & Experience
3+ years related experience or a combination of equivalent education and experience in technical product management and engineering.
Experience with Apps is a plus.
Phoenix, Arizona
We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
Why Work For Us?
Vacaville, California
We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
Why Work For Us!
Job Responsibilities:
Knowledge/Skills/Abilities
Education & Experience/ Licenses & Certifications
Work Environment/Physical Requirements
Phoenix, Arizona
We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
Why Work With Us:
Job Responsibilities:
Performs work that is indicated on Approved Repair Orders.
Performs only needed and or customer requested services on vehicles.
Performs all repairs according to MAP (Motorist Assurance Program), OEM (Original Equipment Manufacturers) or accepted industry standard procedures
Assures all repairs are for the benefit of the member/customer.
Test drives all vehicles when practical for any/all performance or drivability concerns before performing work
Exception: when unsafe or vehicle not drivable
Retest drives after repairs completed to verify that repair solved defined problems
Maintains clean and safe work environment; cleans spills and debris immediately to reduce hazards
Maintain company provided equipment and machinery
Follows company and industry safety rules and regulations
Reports all unsafe conditions to supervisor including but not limited to lifts, overhead doors, and equipment
Attends all required training, seeks additional training to maintain and increase effectiveness
Keeps up to date on industry trends and repair procedures.
Attends and successfully completes at least 24 hours of continuing auto repair training per year sponsored and/or provided by the club.
Maintains customer vehicles in regard to cleanliness and does not tune or otherwise adjust any controls within the vehicle.
Verifies as soon as practicable that parts ordered for the vehicle assigned to them are correct.
Performs digital inspection and documents to their full potential. Notates all pertinent information into the shop inspection or management system, attaches all photos or videos to illustrate repairs or needs to the inspection.
Assures all comeback related repairs are prioritized as directed by manager or lead.
Communicates effectively as necessary with manager, service advisors and other technicians to contribute to the overall performance of the location
Responsible for the safety and accuracy of all repairs made and or systems inspected to assure vehicle is as safe or more safe condition as was prior to work commencing
Performs other related duties as assigned.
Note: May require travel to different locations on an as needed basis
Knowledge/Skills/Abilities
Effective verbal and written communication skills in the language(s) required for the role, as justified for business necessity
Effective organization, interpersonal and negotiation skills
Ability to work scheduled hours as necessitated by business need
Math and computer skills with experience using software applications including word processing, browsers, and email
Member service focus
Ability to drive vehicles equipped with manual transmission
Knowledge of equipment/tool operation and diagnostic/repair procedures
Maintains 100% productivity as measured by dividing hours worked by labor hours flagged
Education & Experience/ Licenses & Certifications
High School diploma or equivalent certification (GED)
Valid driver license and acceptable driving record
At least four years experience as an automobile technician
ASE Master Tech with L1 certification level or equivalent OEM certifications and fulfills ASE requirement within one year of hire. .
Smog Repair and Testing Certification preferred (CA only)
Work Environment/Physical Requirements
Ability to lift and or carry up to 50lbs
Standing, bending, kneeling, pushing, reaching, lifting, climbing ladders
Exposure to loud noises
Chandler, Arizona
We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
External
At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
Why Work For Us?
Summary
Essential Functions
Knowledge/Skills/Abilities
The requirements listed below are representative of the knowledge, skills, and/or abilities required to successfully perform the job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education & Experience/Licenses & Certification
Valid Arizona driver's license and current 39 month driving record.
#MCC
Folsom, California
We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
Why work for us?
Benefits – Access to Medical, Dental, and Vision program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Paid Time Off – Accrual of 17 PTO days your first year, nine paid holidays annually, and 24 hours earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.
Essential Functions:
Performs routine sales, service and operational functions for AAA Members including; DMV, cashiering, auto travel, notary and insurance sales support, with expectations for maintaining required standards, policies and procedures.
Understands and actively promotes products and services to achieve individual goals in support of meeting organization goals and objectives.
Overcomes obstacles that create barriers to Team Member or branch efforts and identifies process improvement opportunities and proposes solutions.
Acts as an agent for change while promoting AAA’s guiding principles and core values.
Knowledge/Skills/Abilities:
Demonstrates sales and service skills. Able to effectively interact, face-to-face, with new, prospective and existing Members.
Accuracy and comfort handling money, making change, balancing cash drawer.
Good computer skills, proficient in both reading and basic arithmetic.
Good written and verbal communication skills in person and over the phone.
Ability to multitask in response to requests, requirements and Member/Team Member expectations. Ability to accept feedback and correct course as necessary.
Bilingual in Spanish, Punjabi, or Hindu highly preferred.
Education & Experience / Licenses & Certifications:
High School Diploma or GED required.
Two years sales or customer service experience.
Experience working with sales and service standards and goals.
Current & valid Driver's License with clean history may be required.
Bonding and fingerprinting may be required.
P&C Licensing may be required.
Work Environment/Physical Requirements:
Works in a variety of office environments where standing, walking or sitting at a desk, table or computer workstation may be required for extended periods of time.
May travel by car, plane or other form of transportation to attend business meetings or conferences.
May be required to work in one or more locations in a defined service area. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.
#MEA
Apply TodayClearfield, Utah
We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
Why Work For Us?
Training – You’ll attend a thorough, comprehensive, training program
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan
Paid Time Off- Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members
Summary
This position provides leadership and guidance to Team Members, handles escalated Member issues and ensures extraordinary Member service. Uses sound business judgment to resolve service or operational issues. Keeps their manager apprised of issues and overall team performance.
Job Description
Knowledge/Skills/Abilities
Education & Experience / Licenses & Certification
Phoenix, Arizona
We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
AAA acquired SAFE Security, the 11th largest smart home security company in the United States, in November 2018 with the vision to become the most trusted smart home security provider in America. With your help, we aspire to provide the same peace of mind at home as we have provided on the roads for the last 100 years.
We’re looking for a results-driven "Hunter" to actively seek out, engage, and close customer prospects. You will be part of a team that has a MUST WIN attitude matched by an unparalleled support staff. We’re looking for a closer, self-motivated, individuals with a professional presence. You will have high income potential with monthly payouts! Offering full-time and part-time shifts.
This is a quota-carrying role, primarily responsible for driving new revenue. Work from home opportunity - Candidates must be located in California, Utah or Arizona
Why work for us?
Compensation - salary plus uncapped commission
Benefits – Medical, Dental, Vision, and more!
401k Matching – $1 for $1 company match up to 4% of pay
Paid Time Off – Accrual of 3 weeks PTO and nine holidays annually
Career Growth – Move up your career, internal candidates receive top priority
Summary:
The Inside Sales Representative is responsible for inbound and outbound B2C leads, advancing the sales process, closing new and upgrading existing business and achieving opportunity-based sales quotas. The Inside Sales Representative will conduct research to best qualify leads and reach business targets through telephone and email
Job Duties:
Utilize a consistent contact attempt process via phone and e-mail to nurture, qualify and sell prospects generated by marketing campaigns and ‘cold-calling’ in a production focused environment
Prospect, educate and qualify leads to create sales-ready opportunities
Effectively communicate A3SH’s solutions and value propositions to prospects who may yet be unfamiliar with them leading to demand for A3SH’s ’s solutions
Manage your pipeline with precision, and consistently develop strategies to grow your business
Follow the established sales process and consistently using Salesforce.com to document prospect interactions – ensuring efficient lead management
Consistently monitor market trends and educate yourself on industry best practices to offer valuable perspective to your clients
Requirements:
Ability to qualify opportunities involving multiple key decision makers
Ability to build and maintain lasting relationships with customers
Exceptional verbal communication and presentation skills
Understanding and experience in professional selling processes
Genuine passion for the sales discipline and for helping clients succeed
Ability and desire to thrive in a fast moving, ever-evolving environment
Ability to perform basic calculations and mathematical figures
Bilingual- Spanish preferred
Educations & Experience/Licenses & Certifications:
BA a plus but not required
Minimum of two years' direct work experience in inside or outside sales capacity
Demonstrated success in qualifying opportunities involving multiple decision makers
Demonstrated ability to convert prospects and close deals and achieve sales quotas
Experience with customer relationship management software
Overtime as required; Saturday and Sunday hours on a rotation basis is required
#LYN
Apply TodayLas Vegas, Nevada
We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
AAA acquired SAFE Security, the 11th largest smart home security company in the United States, in November 2018 with the vision to become the most trusted smart home security provider in America. With your help, we aspire to provide the same peace of mind at home as we have provided on the roads for the last 100 years.
We’re looking for a results-driven "Hunter" to actively seek out, engage, and close customer prospects. You will be part of a team that has a MUST WIN attitude matched by an unparalleled support staff. We’re looking for a closer, self-motivated, individuals with a professional presence. You will have high income potential with monthly payouts! Offering full-time and part-time shifts. Work from home opportunity - Candidates must be located in California, Utah or Arizona
This is a quota-carrying role, primarily responsible for driving new revenue.
Why work for us?
Compensation - salary plus uncapped commission
Benefits – Medical, Dental, Vision, and more!
401k Matching – $1 for $1 company match up to 4% of pay
Paid Time Off – Accrual of 3 weeks PTO and nine holidays annually
Career Growth – Move up your career, internal candidates receive top priority
Summary:
The Inside Sales Representative is responsible for inbound and outbound B2C leads, advancing the sales process, closing new and upgrading existing business and achieving opportunity-based sales quotas. The Inside Sales Representative will conduct research to best qualify leads and reach business targets through telephone and email
Job Duties:
Utilize a consistent contact attempt process via phone and e-mail to nurture, qualify and sell prospects generated by marketing campaigns and ‘cold-calling’ in a production focused environment
Prospect, educate and qualify leads to create sales-ready opportunities
Effectively communicate A3SH’s solutions and value propositions to prospects who may yet be unfamiliar with them leading to demand for A3SH’s ’s solutions
Manage your pipeline with precision, and consistently develop strategies to grow your business
Follow the established sales process and consistently using Salesforce.com to document prospect interactions – ensuring efficient lead management
Consistently monitor market trends and educate yourself on industry best practices to offer valuable perspective to your clients
Requirements:
Ability to qualify opportunities involving multiple key decision makers
Ability to build and maintain lasting relationships with customers
Exceptional verbal communication and presentation skills
Understanding and experience in professional selling processes
Genuine passion for the sales discipline and for helping clients succeed
Ability and desire to thrive in a fast moving, ever-evolving environment
Ability to perform basic calculations and mathematical figures
Bilingual- Spanish preferred
Educations & Experience/Licenses & Certifications:
BA a plus but not required
Minimum of two years' direct work experience in inside or outside sales capacity
Demonstrated success in qualifying opportunities involving multiple decision makers
Demonstrated ability to convert prospects and close deals and achieve sales quotas
Experience with customer relationship management software
Overtime as required; Saturday and Sunday hours on a rotation basis is required
#LYN
Apply TodayAuburn, California
We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
Why work for us?
Benefits – Access to Medical, Dental, and Vision program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Paid Time Off – Accrual of 17 PTO days your first year, nine paid holidays annually, and 24 hours earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.
Essential Functions:
Performs routine sales, service and operational functions for AAA Members including; DMV, cashiering, auto travel, notary and insurance sales support, with expectations for maintaining required standards, policies and procedures.
Understands and actively promotes products and services to achieve individual goals in support of meeting organization goals and objectives.
Overcomes obstacles that create barriers to Team Member or branch efforts and identifies process improvement opportunities and proposes solutions.
Acts as an agent for change while promoting AAA’s guiding principles and core values.
Knowledge/Skills/Abilities:
Demonstrates sales and service skills. Able to effectively interact, face-to-face, with new, prospective and existing Members.
Accuracy and comfort handling money, making change, balancing cash drawer.
Good computer skills, proficient in both reading and basic arithmetic.
Good written and verbal communication skills in person and over the phone.
Ability to multitask in response to requests, requirements and Member/Team Member expectations. Ability to accept feedback and correct course as necessary.
Education & Experience / Licenses & Certifications:
High School Diploma or GED required.
Two years sales or customer service experience.
Experience working with sales and service standards and goals.
Current & valid Driver's License with clean history may be required.
Bonding and fingerprinting may be required.
P&C Licensing may be required.
Work Environment/Physical Requirements:
Works in a variety of office environments where standing, walking or sitting at a desk, table or computer workstation may be required for extended periods of time.
May travel by car, plane or other form of transportation to attend business meetings or conferences.
May be required to work in one or more locations in a defined service area. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.
#MEA
Apply TodayClearfield, Utah
We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
Summary
Why Work For Us?
Training – You’ll attend a thorough, comprehensive, training program
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 3% of pay
Paid Time Off- Team Members accrue paid time off monthly
Collaborative Environment – AAA Smart Home will value your contribution to providing exceptional service to our members
Essential Functions
Knowledge/Skills/Abilities
Education & Experience / Licenses & Certification
Work Environment/Physical Requirements
Works in an office environment sitting at a desk, table or computer workstation for extended periods of time. Approximately 75-90 percent of the time spent on the job involves the use of a personal computer.
Physical Demands:
Requires sitting and standing for extended periods of time. Requires extensive use of a computer and repetitive hand movements in the performance of duties. Occasional lifting and carrying of material weighing up to 20 pounds may be required.
Competency
Decision Making (Intermediate)
Adaptive Learning (Proficient)
Drive and Initiative (Intermediate)
Quality Orientation (Proficient)
Dealing with Ambiguity (Intermediate)
Judgment (Intermediate)
Independence (Intermediate)
#SAFE
Apply TodayBerkeley, California
We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
Essential Functions
Knowledge/Skills/Abilities
Education & Experience/Licenses & Certification
Work Environment/Physical Requirements
Works in an office environment sitting at a desk, table or computer workstation for extended periods of time. May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.
#LIFE
Apply TodayTempe, Arizona
We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
AAA acquired SAFE Security, the 11th largest smart home security company in the United States, in November 2018 with the vision to become the most trusted smart home security provider in America. With your help, we aspire to provide the same peace of mind at home as we have provided on the roads for the last 100 years.
ESSENTIAL FUNCTIONS:
Identify opportunities across divisions to improve Member experience leveraging Salesforce. Scope technical requirements, develop project plan and execute approved plan.
Manage all administrative functions including user account maintenance, reports and dashboards, workflows and other routine tasks. Create and customize Salesforce objects, workflows, page layouts, fields, validation rules, reports, dashboards, permission sets, queues, list views, formula fields, user profiles, etc.
Assist in training of new users, and grow the Salesforce.com skill set across the company.
Serve as a primary system administrator for the Salesforce.com environment and complete regular internal system audits and prepares for upgrades.
Job Stability - Career Advancement
Great Benefits - Medical/Dental/Vision
Retirement - 401k matching up to 4%
Work/Life Balance - PTO 3 Weeks + 9 paid holidays
KNOWLEDGE AND SKILLS:
Excellent project management skills and a positive attitude.
Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests, and manage laterally and upwards.
Demonstrated experience with writing SQL queries and ad hoc reporting.
Creative and analytical thinker with strong problem-solving skills.
Must demonstrate exceptional verbal and written communication skills.
Ability to critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs.
Ability to assess the impact of new requirements on Salesforce and all upstream and downstream applications, systems and processes.
EDUCATION, KNOWLEDGE, SKILLS, COMPETENCIES, CERTIFICATIONS/LICENSES:
Bachelor’s degree in Business or Information Technology is strongly preferred but not required
3 to 4 years of SFMC administration experience
Salesforce.com Administrator Certification preferred but not required
Clearfield, Utah
We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members. .
Why work for us?
Great Pay – $13.50/hour with the ability to increase to $15.12 with performance based skill block increases
Commission - ability to earn commission on each sell
Training – You’ll attend a thorough, comprehensive training program
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Paid Time Off
24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members
Summary
Sales Associates serve our Members by selling and servicing memberships. Sales Associates thoughtfully assist our Members to acquire, maintain and make the most of their membership in AAA.
Essential Functions
Knowledge/Skills/Abilities
Education & Experience/Licenses & Certification
**Please note that you will be asked to complete a candidate assessment following your application, via email. Your application will not be considered until the assessment has been completed.**
#IA
Apply TodayPhoenix, Arizona
We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
Why work for us?
Great Pay - $16.75 with additional increases when you hit performance skill blocks.
Training – You’ll attend a thorough, comprehensive, training program
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan
Paid Time Off – Ten hours per month, ten holidays annually, one floating holiday and 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members
Room for advancement
Essential Functions
Multitask using technology systems to coordinate rescue for AAA Members in need of roadside assistance.
Partner with Territory/Fleet Managers to gain a better understanding of their territory.
Update the information system and keep the member informed of all requested services.
Knowledge/Skills/Abilities
Clear and proficient verbal and written communication even under pressure
Advanced computer, relevant applications, telephone and dispatch/radio skills
Common knowledge of vehicle components and the common reasons for vehicle failure
Demonstrates problem solving and listening skills to evaluate member safety as well as the ability to discern safety issues and respond appropriately
toggle and navigate through multiple applications for simultaneous use
Type 45 WPM
Education & Experience/Licenses & Certification
Two (2) years of experience in a customer contact role
Redding, California
We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
Essential Functions
Knowledge/Skills/Abilities
Education & Experience/Licenses & Certification
Work Environment/Physical Requirements
Works in an office environment sitting at a desk, table or computer workstation for extended periods of time. May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.
#LIFE
Apply TodayClovis, California
We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
Essential Functions
Knowledge/Skills/Abilities
Education & Experience/Licenses & Certification
Work Environment/Physical Requirements
Works in an office environment sitting at a desk, table or computer workstation for extended periods of time. May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.
#LIFE
Apply TodayPhoenix, Arizona
We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
Why Work For Us?
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members
Summary
Reporting to the Director of Product Analytics, the Marketing Product Analyst will have product knowledge and be assigned responsibility for conducting data analytics to drive business results and goals. The role, will work on the marketing analytics lifecycle, from recommending campaigns and experiments, to developing foundational dashboards and leveraging data to drive key strategic decisions.
Essential Functions
Functions as the analytics partner for integrated marketing campaigns, including establishing consistent tracking, KPIs, and dashboards
Performs analysis of data and the relationship to operational and financial objectives of the organization. Analyzes data and delivers insights to business customers to deepen their understanding of key issues
Collaborates with internal and external partners/ stakeholders to investigate issues, make recommendations and develops action plans to achieve goals
Identifies and troubleshoots data issues, working with IT and other areas as needed
Pulls data from internal and external partners to evaluate performance and develop insights on marketing campaigns
Performs return on Investment (ROI) calculations to improve cost per key performance indicators (KPI) on marketing campaigns, including digital and traditional and provides recommendations to product managers on ways to improve marketing efficiencies
Gathers inputs for return on marketing investment (ROMI), lifetime value (LTV) and attribution model data
Knowledge/Skills/Abilities
Knowledge of AAA business & product concepts
Ability to structure and conduct data analyses relevant to complex business issues using research, analytical, data processing and mathematical skills
Oral and business writing communication skills and the ability to share analyses and recommendations to non-technical audiences
Understanding of marketing channels and impact on marketing effectiveness. Experience in data-oriented marketing channels like digital and direct mail
Creative problem solver, positively challenging the status quo to drive solutions with a can-do attitude to overcome any obstacles and get things done
Experience writing and optimizing SQL queries, data mining and working with large data sets, Knowledge of database structures including relational database concepts
Advanced Microsoft Excel skills, including charts/graphs, pivot tables, lookups, and complex nested formulas
Experience with business intelligence, reporting and visualization platforms (Tableau, DOMO, Looker, Cognos etc)
Proficiency in MS-PowerPoint or Google Slides
Education & Experience/Licenses & Certification
Bachelor's degree in a related area, advanced degree preferred
3-5 years in a data-centric business-to-consumer role (e.g. Marketing Analytics, Product Analytics, Customer Data Analytics, Applied Data Science, etc.)
SCRUM certified and/ or agile methodology experience
Expertise in SQL and proficiency in another data programming language (Python, R, etc.)
Phoenix, Arizona
We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
We are passionate about maintaining a diverse and inclusive workplace that reflects the people and culture of the communities we serve, and fostering an environment in which everyone can realize their full potential and grow without barriers. We celebrate our differences as they make us stronger and invigorate our workplace. We believe that each of us enriches our culture by contributing unique perspectives, valuable insights and key strengths. We want each of our Team Members to feel valued, respected and supported.
Why Work For Us
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members
Summary:
Responsible for project management, data analysis, and reporting of our ongoing custom tracking studies. The person in this role needs to have prior experience with quantitative and qualitative approaches, with the ability to lead multiple research projects, while communicating clear and actionable insights.
Essential Functions
Knowledge/Skills/Abilities
Education & Experience/Licenses & Certification
Work Environment/Physical Requirements
Works in an office environment sitting at a desk, table or computer workstation for extended periods of time. May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.
**Please note that you will be asked to complete a candidate assessment following your application, via email. Your application will not be considered until the assessment has been completed.**
We’ll value your skills and experience. We’re building a performance organization with heart and developing a pipeline of tomorrow’s leaders. Your work will be enhanced with training opportunities, a mentoring program and our Promote-from-within philosophy. We celebrate our diversity and leverage the power of many minds.
Apply TodayBerkeley, California
We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
At A3 Labs we come to work to dream, design and define how we will live and move into the future. We exist to harness these forces for the benefit of Members and future generations, humanizing disruptive change for the betterment of the communities we serve. We’re looking for bright, passionate, and collaborative people to join our tight-knit team as we innovate in the spirit of service.
Summary
Discovers, develops and evaluates new product ideas, enhancements to existing products or product extensions, and translates research discoveries into usable and marketable products. Leads, plans and tracks all phases of the product life cycle, from inception to introduction into the marketplace. Develops design briefs for new product ideas, including specifications, sketches and/or models to present a clear, focused concept for consideration.
Essential Functions:
Product Management
Help define product vision and execution
Translate insights from research, analytics and user data to user stories, product requirements and features
Help build and execute product roadmap
Be a key player on the team to remove roadblocks and drive team success
Product Development
Work with engineering team to build and launch new features
Leverage agile methodologies and design thinking to test assumptions quickly
Scope feature development and help drive implementation & execution
Complete special projects as assigned
Research
Research and analyze user needs
Plan research projects along side Product & Business stakeholders
Run research projects to understand and communicate user needs to the team
Data Analysis
Analyze research data to understand trends in product usage, gaps in current experience and Member needs
Help translate analytics data into actionable insights
Help identify & develop specific customer segments
Knowledge/Skills/Abilities
A problem solver who is able to make smart simplifying assumptions
Self-starter with ability to handle multiple activities
Excellent analytical, problem-solving, organizational, verbal, written and presentation communication and interpersonal skills. A cross-functional influencer with ability to build strong relationships
Deep interest in creating and analyzing products
Ability to thrive under pressure and function effectively in a fast-paced environment, providing strong leadership skills and managing multiple projects simultaneously
Demonstrated capacity for developing and understanding strategy with a strong aptitude for determining the optimal way to position products in the market
Solid written and oral communication skills
Education & Experience/Licenses & Certification
Bachelor's degree (Required)
4+ years combined experience in product management (Required)
Tempe, Arizona
We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
AAA recently acquired SafeGuard, the 11th largest smart home security company in the United States, with the vision to become the most trusted brand in this industry. Safeguard, has been Protecting Arizona families and businesses for over 50 years; we are Arizona's largest locally-operated security provider. With an A+ Better Business Bureau Ranking, we prove every day that we love being there for and helping our customers. We work hard to create an environment where you can thrive and use your skills and talents to help us deliver legendary Customer Service. You’ll help positively impact every homeowner and the communities that we serve, too.
RESPONSIBILITES:
Accomplish day-to-day responsibilities for the AAA Smart Business Commercial Sales initiatives by building account level corporate relationships for building customer units and sales opportunities. The common sales goal is to develop and present the AAA Smart Business portfolio; gates, guards and patrol solutions and services for continued AAA branding in their dedicated day to day assignments driving new member acquisition, increasing revenue and market share in multiple AZ territories.
This role requires exceptional communication and report presentation and analytical skills. Position involves establishing goal oriented results with the Director of Commercial Sales in addition to support to the Smart Business commercial sales consultant team, as follows:
Presenting new AAA Smart Business opportunities with HOA’s and Property Management Companies.
Complete comprehension of sales knowledge for the commercial gate construction, service and maintenance industry. Guard and Patrol sales knowledge is also required and part of the strategy planning for the division.
Planning and preparing presentations (PowerPoint).
Communicating new developments and AAA partnerships to prospective clients.
Writing weekly sales reports analysis and activities.
Providing management with daily updates and sales information.
Why work for us?
Job Stability - Strong AAA Brand
Great Benefits - Medical/Dental/Vision
Retirement - 401k matching up to 3%
Work/Life Balance - PTO 3 Weeks + 9 paid holidays
JOB DUTIES:
Lead sales growth of the AAA Smart Business Gates, Guards and Patrol sales and services
Generate new opportunities, research leads and establish corporate presence with top level HOA and Property Management relationships to achieve long-term client and partner relationships
Collaborate with leadership, management, design and sales team to ensure that all sales requirements are met
Develop growth strategies and plans with Director of Commercial Sales
Increase client customer base, adding units
Prepare customized business proposals
Negotiate contracts
Research organizations and network to source new opportunities
Increase the value of current customer’s base, expanding additional services
Hand on pulse of trends for innovative opportunities to increase sales
QUALIFICATIONS:
Requires an in-depth knowledge of gates, guards and patrol, services and value propositions.
Excellent communication, training, networking and relationship management skills.
Ability to develop and build top level relationships; manage opposition through difficult situations and customer issues.
Self-motivated and ability to work with minimal daily supervision; strong organizational skills.
Collaboration and strong account management skills.
Commercial project management skills.
Computer skills, MS Word, Power Point, Spreadsheets, G-Suite.
CRM knowledge with Sales Force.
Bachelor’s degree or equal 4 years’ experience in sales and or account rep management.
Must have proven sales relationships at minimal resulting in revenue of $500,000 YOY.
Must have clean driver’s license and driving record.
Working Environment/Physical Requirements:
Reliable personal vehicle
Ability to drive long distances (up to 200 miles in one day)
Ability to work from your personal vehicle through the day
Ability to lift up to 25 lbs
Ability to work from home
#SAFE
Apply TodayClearfield, Utah
We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
We are passionate about maintaining a diverse and inclusive workplace that reflects the people and culture of the communities we serve, and fostering an environment in which everyone can realize their full potential and grow without barriers. We celebrate our differences as they make us stronger and invigorate our workplace. We believe that each of us enriches our culture by contributing unique perspectives, valuable insights and key strengths. We want each of our Team Members to feel valued, respected and supported.
Why Work For Us?
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members
This is a Work From Home Opportunity, candidate MUST reside in Utah or Arizona
As part of the digital development team, this role will be responsible for developing new features and functionality within the guidelines of the website’s architecture, ensuring high-performance and availability. Adheres to security best practices. Provides leadership and mentoring to teammates. Oversees work backlogs and team workloads. Assignments are broad in nature, requiring latitude for independent action.
Core Job Responsibilities
Works closely with the developer team to ensure that projects are delivered correctly and on time.
Tests, develops, builds, and coordinates the integration of new products per production requirements. Document solutions with concise and clear explanations
Evaluate code to ensure that it is valid, is properly structured, meets industry standards, and is secure.
Nimble troubleshooting of issues
Responsible for the implementation and testing of technical solutions
Responsible for backlog management and sprint priority setting
Responsible for training and mentoring developer staff members
Oversees work backlogs and team workloads
Solutions Consulting: Participate as a technical consultant on a variety of web-related projects
Knowledge & Skills
Experience with JAVA, Node JS, Go lang
Experience with Keycloak
Experience with modern standardized Authentication Systems is a plus
Experience with Kubernetes and Helm
Experience with GO
Hands-on knowledge of all parts of the web stack – HTML/Javascript/CSS, web servers, app servers, caching, database development, tool development
Education & Experience
4 to 8 years minimum experience working with related technology in an agile team environment
Work Environment/Physical Requirements
Works in an office environment sitting at a desk, table or computer workstation for extended periods of time. May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.
**Please note that you will be asked to complete a candidate assessment following your application, via email. Your application will not be considered until the
assessment has been completed.**
AAA…we're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service. We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members. We're community-minded, and celebrate the growth, development, and successes of our diverse Team Members. Whether you’re just starting your journey or looking to grow your career, we’ll support you every step of the way.
We’ll value your skills and experience. We’re building a performance organization with heart and developing a pipeline of tomorrow’s leaders. Your work will be enhanced with training opportunities, a mentoring program and our Promote-from-within philosophy. We celebrate our diversity and leverage the power of many minds.
Phoenix, Arizona
We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
We are passionate about maintaining a diverse and inclusive workplace that reflects the people and culture of the communities we serve, and fostering an environment in which everyone can realize their full potential and grow without barriers. We celebrate our differences as they make us stronger and invigorate our workplace. We believe that each of us enriches our culture by contributing unique perspectives, valuable insights and key strengths. We want each of our Team Members to feel valued, respected and supported.
Why Work For Us?
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members
This is a Work From Home Opportunity, candidate MUST reside in Utah or Arizona
As part of the digital development team, this role will be responsible for developing new features and functionality within the guidelines of the website’s architecture, ensuring high-performance and availability. Adheres to security best practices. Provides leadership and mentoring to teammates. Oversees work backlogs and team workloads. Assignments are broad in nature, requiring latitude for independent action.
Core Job Responsibilities
Works closely with the developer team to ensure that projects are delivered correctly and on time.
Tests, develops, builds, and coordinates the integration of new products per production requirements. Document solutions with concise and clear explanations
Evaluate code to ensure that it is valid, is properly structured, meets industry standards, and is secure.
Nimble troubleshooting of issues
Responsible for the implementation and testing of technical solutions
Responsible for backlog management and sprint priority setting
Responsible for training and mentoring developer staff members
Oversees work backlogs and team workloads
Solutions Consulting: Participate as a technical consultant on a variety of web-related projects
Knowledge & Skills
Experience with JAVA, Node JS, Go lang
Experience with Keycloak
Experience with modern standardized Authentication Systems is a plus
Experience with Kubernetes and Helm
Experience with GO
Hands-on knowledge of all parts of the web stack – HTML/Javascript/CSS, web servers, app servers, caching, database development, tool development
Education & Experience
4 to 8 years minimum experience working with related technology in an agile team environment
Work Environment/Physical Requirements
Works in an office environment sitting at a desk, table or computer workstation for extended periods of time. May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.
**Please note that you will be asked to complete a candidate assessment following your application, via email. Your application will not be considered until the
assessment has been completed.**
AAA…we're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service. We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members. We're community-minded, and celebrate the growth, development, and successes of our diverse Team Members. Whether you’re just starting your journey or looking to grow your career, we’ll support you every step of the way.
We’ll value your skills and experience. We’re building a performance organization with heart and developing a pipeline of tomorrow’s leaders. Your work will be enhanced with training opportunities, a mentoring program and our Promote-from-within philosophy. We celebrate our diversity and leverage the power of many minds.
Las Vegas, Nevada
We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
Why Work For Us?
Great Pay - with the opportunity for increases when performance skill blocks are achieved
Training – You’ll attend a thorough, comprehensive, training program
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Monthly bonus potential
Paid Time Off- Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members
Essential Functions
Driving and operating a service vehicle (i.e. flat tire changes, lock-out, fuel delivery services, etc.)
On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving
Leverages sales skills for offering products and services from AAA to member during service interaction
Utilizing on-board computer, radio communications, and mapping systems
Completion of daily paperwork (i.e. call-logs, battery invoices, cash receipts, etc.)
Knowledge/Skills/Abilities
Clear and proficient verbal and written communication even under pressure
Common knowledge of vehicle components and the common reasons for vehicle failure
Demonstrates problem solving and listening skills to evaluate member safety as well as the ability to discern safety issues and respond appropriately
Ability to drive a manual/automatic shift vehicle
Education & Experience/Licenses & Certification
Two (2) years of experience in a customer contact role
Education and training. I.E.: AAA Compliance Training, RPST,TSAAC, Lock-out, PSP, Battery Service Training
Vocational technical automotive training/certification or equivalent experience (preferred)
ASE (Automotive Service Excellence) certification(preferred)
Work Environment/Physical Requirements
Works outdoors at vehicle sites when servicing vehicles. Lifting and carrying tires and parts, weighing up to 50 pounds, several times a day; bending, kneeling and stooping as required for service calls. Works in all weather and all traffic conditions. Vehicle recovery sites may be wet, messy and hazardous. Service Providers are required to provide a photograph for identification purposes.
Apply TodayOakland, California
We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
Why Work For Us?
Great Pay - with the opportunity for increases when performance skill blocks are achieved
Training – You’ll attend a thorough, comprehensive, training program
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Monthly Bonuses!
Paid Time Off- Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members
Essential Functions
Driving and operating a service vehicle (i.e. flat tire changes, lock-out, fuel delivery services, etc.)
On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving
Leverages sales skills for offering products and services from AAA to member during service interaction
Utilizing on-board computer, radio communications, and mapping systems
Completion of daily paperwork (i.e. call-logs, battery invoices, cash receipts, etc.)
Knowledge/Skills/Abilities
Clear and proficient verbal and written communication even under pressure
Common knowledge of vehicle components and the common reasons for vehicle failure
Demonstrates problem solving and listening skills to evaluate member safety as well as the ability to discern safety issues and respond appropriately
Ability to drive a manual/automatic shift vehicle
Education & Experience/Licenses & Certification
Two (2) years of experience in a customer contact role
Education and training. I.E.: AAA Compliance Training, RPST,TSAAC, Lock-out, PSP, Battery Service Training
Vocational technical automotive training/certification or equivalent experience (preferred)
ASE (Automotive Service Excellence) certification(preferred)
Work Environment/Physical Requirements
Works outdoors at vehicle sites when servicing vehicles. Lifting and carrying tires and parts, weighing up to 50 pounds, several times a day; bending, kneeling and stooping as required for service calls. Works in all weather and all traffic conditions. Vehicle recovery sites may be wet, messy and hazardous. Service Providers are required to provide a photograph for identification purposes.
#ERS
Apply TodaySan Rafael, California
We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
Why Work For Us?
Great Pay - with the opportunity for increases when performance skill blocks are achieved
Training – You’ll attend a thorough, comprehensive, training program
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Monthly Bonuses!
Paid Time Off- Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members
Essential Functions
Driving and operating a service vehicle (i.e. flat tire changes, lock-out, fuel delivery services, etc.)
On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving
Leverages sales skills for offering products and services from AAA to member during service interaction
Utilizing on-board computer, radio communications, and mapping systems
Completion of daily paperwork (i.e. call-logs, battery invoices, cash receipts, etc.)
Knowledge/Skills/Abilities
Clear and proficient verbal and written communication even under pressure
Common knowledge of vehicle components and the common reasons for vehicle failure
Demonstrates problem solving and listening skills to evaluate member safety as well as the ability to discern safety issues and respond appropriately
Ability to drive a manual/automatic shift vehicle
Education & Experience/Licenses & Certification
Two (2) years of experience in a customer contact role
Education and training. I.E.: AAA Compliance Training, RPST,TSAAC, Lock-out, PSP, Battery Service Training
Vocational technical automotive training/certification or equivalent experience (preferred)
ASE (Automotive Service Excellence) certification(preferred)
Work Environment/Physical Requirements
Works outdoors at vehicle sites when servicing vehicles. Lifting and carrying tires and parts, weighing up to 50 pounds, several times a day; bending, kneeling and stooping as required for service calls. Works in all weather and all traffic conditions. Vehicle recovery sites may be wet, messy and hazardous. Service Providers are required to provide a photograph for identification purposes.
#ERS
Apply TodayHayward, California
We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
Why Work For Us?
Great Pay - $20.81/hr with monthly performance based bonuses
Training – You’ll attend a thorough, comprehensive, training program
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Paid Time Off- Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members
Essential Functions
Driving and operating a service vehicle (i.e. flat tire changes, lock-out, fuel delivery services, etc.)
On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving
Leverages sales skills for offering products and services from AAA to member during service interaction
Utilizing on-board computer, radio communications, and mapping systems
Completion of daily paperwork (i.e. call-logs, battery invoices, cash receipts, etc.)
Knowledge/Skills/Abilities
Clear and proficient verbal and written communication even under pressure
Common knowledge of vehicle components and the common reasons for vehicle failure
Demonstrates problem solving and listening skills to evaluate member safety as well as the ability to discern safety issues and respond appropriately
Ability to drive a manual/automatic shift vehicle
Education & Experience/Licenses & Certification
Two (2) years of experience in a customer contact role
Education and training. I.E.: AAA Compliance Training, RPST,TSAAC, Lock-out, PSP, Battery Service Training
Vocational technical automotive training/certification or equivalent experience (preferred)
ASE (Automotive Service Excellence) certification(preferred)
Work Environment/Physical Requirements
Works outdoors at vehicle sites when servicing vehicles. Lifting and carrying tires and parts, weighing up to 50 pounds, several times a day; bending, kneeling and stooping as required for service calls. Works in all weather and all traffic conditions. Vehicle recovery sites may be wet, messy and hazardous. Service Providers are required to provide a photograph for identification purposes.
#ERS
Apply TodayPetaluma, California
We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
Why Work For Us?
Great Pay – Paid training and competitive hourly base + incentives.
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay.
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.
Summary:
The Member Experience Associate acts in a service and sales capacity, responsible for providing caring, outstanding Member service with heart while actively promoting cross sales referrals, sales and branch promotions.
Essential Functions
Knowledge/Skills/Abilities
Education & Experience / Licenses & Certification
Bilingual Spanish a plus
Work Environment/Physical Requirements
Tucson, Arizona
We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
Call Receive
At AAA, our purpose is to serve our Members. Whether on the front lines or behind the scenes, everyone in our Emergency Road Services group is instrumental in creating outstanding Member experiences. One of the most important ways in which we do that is by helping Members in their greatest time of need, when they are stranded on the side of the road.
Being a Call Receive Hero is rewarding and meaningful but takes great willpower, hard work, and emotional strength.
Essential Functions:
Enjoy a fast paced environment; handling 75 - 100 calls per shift
Be skilled at using multiple applications simultaneously and navigation tools like Google maps
Deliver extraordinary customer service to our Members by using sound judgment to make decisions that adhere to policy and procedures
Demonstrate empathy, problem solving, and listening skills to assess Member safety and be able to provide clear and proficient verbal and written communication
Be reliable to work a schedule that may include weekends/holidays and adhere to your assigned work schedule
Enjoy working from home and have a dedicated work space free of distractions/noise that includes a desk, chair, etc, along with the ability to hardwire your internet connection
What We Offer:
Great Pay - Earn $14.50/hour to start with the opportunity to earn two increases within the first 6 months, resulting in $16.00/hour.
Fluency in Spanish is a requirement and you may be eligible to earn up to an additional $80/month.
Work from Home - We provide you with a computer, monitor, headset, and Members to rescue.
Schedule - We are open 24/7 (including weekends and holidays) and offer several schedule options including overnight.
Paid Time Off - Accrue 5.2 hours of Paid Time Off every pay period during your first 12 months - that’s 17 days in your first year!
Volunteer Time - We know Heroes like to give back to their communities; we grant 24 hours of Paid Volunteer Time every year!
Training - You will receive virtual paid training that will set you up for success.
Benefits - For eligible Team Members, Medical, Dental, Vision, Life Insurance, Tuition Reimbursement, Employee Assistance Program and more!
401K - Dollar for dollar company match up to 6% of employee contributions.
Annual Incentive Plan – Eligibility to participate in our AAA annual bonus plan.
Work Environment/Physical Requirements:
Works in an office environment sitting at a desk, table or computer workstation for extended periods of time. May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.
#ERS
Apply TodayPhoenix, Arizona
We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
We are passionate about maintaining a diverse and inclusive workplace that reflects the people and culture of the communities we serve, and fostering an environment in which everyone can realize their full potential and grow without barriers. We celebrate our differences as they make us stronger and invigorate our workplace. We believe that each of us enriches our culture by contributing unique perspectives, valuable insights and key strengths. We want each of our Team Members to feel valued, respected and supported.
Why Work For Us?
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members
Summary:
The Manager is responsible for the overall performance and operation of the all factors of the automotive repair business at the facility. This position is responsible for member/customer satisfaction, profitability, employee management, and all other repair related issues. Success in this role is evidenced by providing quality automotive repair that results a profitable business and satisfied customers/ members.
Essential Functions
• Work Service Counter for a minimum 30% of hours worked
• Understands and manages to a profit and loss statement. Manages activities to drive results.
• Sets monthly and annual sales forecasts, responsible for establishing business plan to achieve established goals.
• Research and develop additional revenue streams through detailed analysis, planning, business case development/presentation and implementation.
• Manage, maintain and builds strong customer, vendor and supplier relationships.
• Collaborates with marketing and others lines of business to develop and coordinate opportunities to maximize CCP’s exposure and supports cross-sell product opportunities.
• May review commercial business offers and makes final recommendation depending on size of
service.
• Comply with AAA local and National management guidelines and practices. Ensures that work is completed according to AAA guidelines.
• Works closely with Emergency Road Service and AAA NCNU Managers to ensure effective support of repair operations.
• Ensure compliance with all applicable Federal, State, and local regulations related to automotive repair - example: Environmental Protection Agency (above/below ground tanks, absorbents, anti- freeze, batteries, brakes, oils and filters, hazardous waste etc.). Responsible for permits, licensing and certification requirements, OSHA requirements and providing equipment safety instructions.
• Ensures the safety and security of staff, assets and property. Insures that equipment is working properly.
• Plans, recruits, selects, conducts performance evaluation, and performance management activities for employees. Provides active, engaged leadership through behavioral coaching and mentoring. Creates an engaging work environment that encourages feedback on local work processes, competitive threats and the member experience which result in continuous alignment of resources and improvement of the work environment to enable realization of the business plans resulting in a
positive effect on employee and customer loyalty. Responsible for leadership, talent development and discipline.
• Responsible for management of training and certification for all staff.
• Responsible for the management of maintenance personnel.
• Responsible for management and security of parts, inventory, vehicles.
Knowledge/Skills/Abilities
• Financial management experience
• Automotive/mechanical background
• Ability to communicate effectively - verbal and written.
• Knowledge of equipment/tool operation and diagnostic/repair procedures.
• Proficient math skills and adept at statistical analysis.
• Working knowledge of Microsoft Office products.
• Ability to drive vehicles equipped with manual transmission.
• Bilingual communication skills (preferred).
Education & Experience / Licenses & Certification
• High School Diploma or equivalent certification. Bachelor Degree preferred
• 5-7 years in a management/supervisory role
• 5 years industry experience in providing auto repair
• Valid driver’s license and acceptable driving record
• Must obtains ASE C1 Certification within one year of hire
Work Environment/Physical Requirements
Works in an office environment sitting at a desk, table or computer workstation for extended periods of time. May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.
**Please note that you will be asked to complete a candidate assessment following your application, via email. Your application will not be considered until the assessment has been completed.**
We’ll value your skills and experience. We’re building a performance organization with heart and developing a pipeline of tomorrow’s leaders. Your work will be enhanced with training opportunities, a mentoring program and our Promote-from-within philosophy. We celebrate our diversity and leverage the power of many minds.
Apply TodayWalnut Creek, California
We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
Why Work For Us?
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members
Summary
Our Senior Financial Analyst supports the Membership business by developing complex financial models, has ownership of both revenue and expense forecasting and planning, and provides financial and strategic insight.
Essential Functions
Creates complex models that require subject matter expertise and the ability to understand company operations, objectives, strategies, in order to improve operations within the company and financial decisions.
Provides complex financial and operational analysis to senior management and internal clients. Uses information to develop reports in order to drive results and behaviors.
Participates in preparing the complex components of operating budgets.
Must be able to point out errors and provide solutions/ recommendations, strategies and actions to senior and executive management.
Reports on key metrics and provides recommendations to improve the division’s efficiency.
Will assist in larger projects and/or assume responsibility for a portion of the project.
Determines possible implications on various divisions/ departments and makes recommendations as needed.
Knowledge/Skills/Abilities
Consistently displays strong analytical skills that effectively interpret problems and provide compelling and persuasive solutions.
Proficient in the use and development of financial models.
Ability to work with senior level executives.
Proven track record of driving innovation or change through financial insight.
Education & Experience / Licenses & Certification
Bachelor's degree in related area or an equivalent combination of education and experience.
4+ years of experience conducting financial and/or business analysis.
Henderson, Nevada
We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
Check out the benefits!
Job Responsibilities:
Knowledge/Skills/Abilities
Education & Experience/ Licenses & Certifications
Work Environment/Physical Requirements
#MCC
Apply TodayClearfield, Utah
We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
Why Work For Us?
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members
Summary
Reporting to the Manager of Product Analytics, the Marketing Product Analyst will have product knowledge and be assigned responsibility for conducting data analytics to drive business results and goals. The role, will work on the marketing analytics lifecycle, from recommending campaigns and experiments, to developing foundational dashboards and leveraging data to drive key strategic decisions.
Essential Functions
Knowledge/Skills/Abilities
Education & Experience/Licenses & Certification
Work Environment/Physical Requirements
Works in an office environment sitting at a desk, table or computer workstation for extended periods of time.
May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.
Roseville, California
We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
Why Work With Us:
Job Responsibilities:
Knowledge/Skills/Abilities
Education & Experience/ Licenses & Certifications
Work Environment/Physical Requirements
Clearfield, Utah
We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
At AAA, our purpose is to serve our Members. Whether on the front lines or behind the scenes, everyone in our Emergency Road Services group is instrumental in creating outstanding Member experiences. One of the most important ways in which we do that is by helping Members in their greatest time of need, when they are stranded on the side of the road.
Being a Call Receive Hero is rewarding and meaningful but takes great willpower, hard work, and emotional strength.
Essential Functions:
Enjoy a fast paced environment; handling 75 - 100 calls per shift
Be skilled at using multiple applications simultaneously and navigation tools like Google maps
Deliver extraordinary customer service to our Members by using sound judgment to make decisions that adhere to policy and procedures
Demonstrate empathy, problem solving, and listening skills to assess Member safety and be able to provide clear and proficient verbal and written communication
Be reliable to work a schedule that may include weekends/holidays and adhere to your assigned work schedule
Enjoy working from home and have a dedicated work space free of distractions/noise that includes a desk, chair, etc, along with the ability to hardwire your internet connection
What We Offer:
Great Pay - Earn $14.50/hour to start with the opportunity to earn two increases within the first 6 months, resulting in $16.00/hour.
Fluency in Spanish is a plus and you may be eligible to earn up to an additional $80/month.
Work from Home - We provide you with a computer, monitor, headset, and Members to rescue.
Schedule - We are open 24/7 (including weekends and holidays) and offer several schedule options including overnight.
Paid Time Off - Accrue 5.2 hours of Paid Time Off every pay period during your first 12 months - that’s 17 days in your first year!
Volunteer Time - We know Heroes like to give back to their communities; we grant 24 hours of Paid Volunteer Time every year!
Training - You will receive virtual paid training that will set you up for success.
Benefits - For eligible Team Members, Medical, Dental, Vision, Life Insurance, Tuition Reimbursement, Employee Assistance Program and more!
401K - Dollar for dollar company match up to 6% of employee contributions.
Annual Incentive Plan – Eligibility to participate in our AAA annual bonus plan.
Work Environment/Physical Requirements:
Works in an office environment sitting at a desk, table or computer workstation for extended periods of time. May travel by car, plane, or other form of transportation to attend business meetings or conferences. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.
Apply TodayMilpitas, California
We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
We're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service.
We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.
We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
This Member Experience Associate will be focused on insurance servicing so licensed candidates in P&C or Personal Lines should apply.
Essential Functions
Exhibits AAA guiding principles and core values
Performs routine sales, service and operational functions for AAA Members including; DMV, cashiering, auto travel, notary and insurance sales support, with expectations for maintaining required standards, policies and procedures
Understands and actively promotes products and services to achieve individual goals in support of meeting organization goals and objectives
Overcomes obstacles that create barriers to Team Member or branch efforts
Identifies process improvement opportunities and proposes solutions
Acts as an agent for change while promoting AAA’s guiding principles and core values
Knowledge/Skills/Abilities
Demonstrates sales and service skills. Able to effectively interact, face-to-face, with new, prospective and existing Members.
Accuracy and comfort handling money, making change, balancing cash drawer.
Good computer skills, proficient in both reading and basic arithmetic.
Good written and verbal communication skills in person and over the phone.
Ability to multitask in response to requests, requirements and Member/Team Member expectations. Ability to accept feedback and correct course as necessary.
Education & Experience / Licenses & Certification
High school diploma or GED required
Two years sales or customer service experience
Experience working with sales and service standards and goals
Current & valid Driver's License with clean history may be required
Bonding and fingerprinting may be required
P&C Licensing Required
Work Environment/Physical Requirements
Works in a variety of office environments where standing, walking or sitting at a desk, table or computer workstation may be required for extended periods of time. May travel by car, plane or other form of transportation to attend business meetings or conferences. May be required to work in one or more locations in a defined service area. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.
#MEA Sales
Apply TodaySanta Rosa, California
We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
Why Work For Us?
Essential Functions
Knowledge/Skills/Abilities
Clear and proficient verbal and written communication even under pressure.
Common knowledge of vehicle components and the common reasons for vehicle failure.
Education & Experience/Licenses & Certification
High school diploma or equivalent
Automotive trade school certification or equivalent experience
0 – 2 years Experience in inspecting and repairing cars and light trucks
ASE certification or equivalent knowledge in areas of repair responsibility
California Smog License Valid Automobile Operator’s License
#MCC
Apply TodayClearfield, Utah
We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
AAA Member Experience Team is growing and has an immediate need for passionate, energetic, customer-focused team members with a positive attitude to join our customer support environment. If you are passionate about helping others, have a strong sense of empathy, enjoy a fast paced environment, have the gift of listening and problem solving, then we want you to consider joining our amazing team!
WHY WORK FOR US?
Great starting pay $16.00/hour + an additional $1.00 differential for nightshift
Career Growth - We offer a leadership development program where you can be promoted as early as 6 months with a pay increase
Training – You’ll attend a thorough, comprehensive 2 week training program & gain technical skills working with and troubleshooting state of the art equipment and software.
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching
Paid Time Off – Ten hours per month, nine holidays annually
Job Stability – We’re not going anywhere. AAA has been around for over a century and we have not had a single layoff during these uncertain times!
While this is a fully remote position, each team adheres to a specific location strategy, which allows them to work more effectively together. Therefore, the candidate should reside in or near Clearfield, Utah
Essential Functions
Customer Service - Ability to deliver best-in-class experience through listening, attentiveness, patience and communication skills.
Problem-Solving - Identify problems, think on your feet, evaluate the options, find possible solutions, and select the best solution with the member.
Data Entry/Computer Skills - Proficient typing with a knowledge of basic literacy and numeracy skills in order to effectively communicate via email with the member.
Passion and Drive - Do what it takes to get the job done with the best needs of the member in mind.
Knowledge/Skills/Abilities
Help Members get comfortable with our fun little cars
Walk Members through our user friendly mobile app
Screen applicants with special ID software tools for instant approval and access to the service
Dispatch our fleet support team in each market to troubleshoot vehicle or hardware issues
Resolve complex or sensitive Member account issues via phone and email
Document reported accidents and file with our claims handling team
Education & Experience/Licenses & Certification
High School Diploma or GED (Required)
Customer Service Experience (Required)
Bi-lingual Communication Skills (Preferred)
Experience reading maps and navigating directions (Preferred)
Proven ability to develop rapport via phone interactions (Preferred)
#GIG
Apply TodayTempe, Arizona
We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
AAA recently acquired SAFE Security, the 11th largest smart home security company in the United States, with the vision to become the most trusted brand in this industry. With your help, we aspire to provide the same peace of mind at home as we have provided on the roads for the last 100 years.
We are looking for a creative problem solver to join our amazing AAA Smart Home team. As a Tech Support Specialist I on our Tech Support team, you will troubleshoot equipment and service issues. This position will conduct basic alarm panel, camera, and z-wave device troubleshooting with customers over the phone regarding their security systems. You will also be the eyes and ears for our team to learn how we can continuously improve our products and services for our customers.
Why work for us?
Starting Pay - $18.00 per hour
Career Growth - We offer a leadership development program preparing you for a leadership role within 12 months
Training – You’ll attend a thorough, comprehensive 2 week training program
Benefits – Medical, Dental, Vision, wellness program and more!
Retirement - 401k Matching up to 4%
Paid Time Off – Ten hours per month, nine holidays annually
RESPONSIBILITIES/JOB DUTIES:
Remote troubleshooting:
Ability to research, respond, and resolve customer technical issues related to alarm panels, cameras, and z-wave devices
Contacts customers (inbound and outbound) regarding troubleshooting issues/requests
Uses online resources, websites, computer and web based downloading programs
Tests with customer, verify codes signals are received and working properly
Submit service tickets as needed for onsite service
Document interactions with customers including a summary of the call and any resolution notes
Provide basic customer support:
Answer calls in the customer support queue when call volume dictates
Collect customer payments
Answer basic billing questions
Provide general customer account support
Additional Tasks
Actively participates in team meetings
Completes assigned tasks in a timely fashion
KNOWLEDGE AND SKILLS:
Demonstrate effective and accurate verbal and written communication with customers, technicians, department personnel and other Team Members
Ability to interact with customers and field technical staff via phone, email and chat
Accepts assignments with an open, cooperative, positive team oriented attitude
Demonstrates the ability to multi task
EDUCATION & CERTIFICATIONS/LICENSES:
High School Diploma or GED equivalent (required)
Six months or more of technical support or helpdesk experience (preferred)
Call center or customer facing experience (preferred)
Bilingual (preferred)
Basic working knowledge of Word and Excel
Exercise independent judgment, resourcefulness, and effective problem solving techniques
Minimum 30 WPM typing skills
WORKING ENVIRONMENT/ MINIMUM PHYSICAL REQUIREMENTS
This position is an office position where 98% of the time is spent sitting at a desk completing work using a computer monitor.
#LYN
Apply TodayFairfield, California
We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
Essential Functions
Knowledge/Skills/Abilities
Education & Experience/Licenses & Certification
Work Environment/Physical Requirements
Works in an office environment sitting at a desk, table or computer workstation for extended periods of time. May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.
#LIFE
Apply TodayMenlo Park, California
We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
Essential Functions
Knowledge/Skills/Abilities
Education & Experience/Licenses & Certification
Work Environment/Physical Requirements
Works in an office environment sitting at a desk, table or computer workstation for extended periods of time. May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.
#LIFE
Apply TodayPhoenix, Arizona
We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
Essential Functions
Education & Experience/Licenses & Certification
PHYSICAL DEMANDS: Required by the Americans with Disabilities Act (ADA)
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions o this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to talk and hear, required to sit, occasionally required to stand and walk; use and to finger, handle, or feel; and reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, peripheral vision and the ability to focus. Operate personal or company vehicle as a requirement of position
#GAB
Apply TodayOakland, California
We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
At A3 Labs we come to work to dream, design and define how we will live and move into the future. We exist to harness these forces for the benefit of Members and future generations, humanizing disruptive change for the betterment of the communities we serve. We’re looking for bright, passionate, and collaborative people to join our tight-knit team as we innovate in the spirit of service.
Why Work For Us?
Summary
The Senior Fleet Technician supports GIG Car Share Operations by repositioning, refueling, cleaning, repairing and maintaining Gig cars in the field. Come join our fleet team with an amazing culture where you can thrive and use your skills to help deliver best-in-class Member experiences and have a positive impact on the diverse communities we serve.
Essential Functions
Knowledge/Skills/Abilities
Education & Experience/Licenses & Certification
Work Environment/Physical Requirements
Lifting and carrying various parts, weighing up to 30-50 pounds, several times a day
Bending, kneeling, reaching and stooping as required for service calls
Tempe, Arizona
We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
RESPONSIBILITIES/JOB DUTIES
Remote troubleshooting:
Ability to research, respond, and resolve customer technical issues related to alarm panels, cameras, and z-wave devices
Contacts customers (inbound and outbound) regarding troubleshooting issues/requests
Uses online resources, websites, computer and web based downloading programs
Tests with customer, verify codes signals are received and working properly
Submit service tickets as needed for onsite service
Document interactions with customers including a summary of the call and any resolution notes
Provide basic customer support:
Answer calls in the customer support queue when call volume dictates
Collect customer payments
Answer basic billing questions
Provide general customer account support
Additional Tasks
•Actively participates in team meetings.
•Completes assigned tasks in a timely fashion.
KNOWLEDGE AND SKILLS
• Demonstrate effective and accurate verbal and written communication with customers, technicians, department personnel and other Team Members.
• Ability to interact with customers and field technical staff via phone, email and chat.
• Accepts assignments with an open, cooperative, positive team oriented attitude.
• Demonstrates the ability to multi task.
• Basic working knowledge of Word and Excel.
EDUCATION, KNOWLEDGE, SKILLS, COMPETENCIES, CERTIFICATIONS/LICENSES
• High School Diploma; or equivalent combination of education and experience.
• Six months or more of technical support or helpdesk experience (preferred).
• Call center or customer facing experience (preferred).
• Bilingual (preferred).
• Exercise independent judgment, resourcefulness, and effective problem solving techniques.
• Minimum 30 WPM typing skills
• Strong communication skills
WORKING ENVIRONMENT/ MINIMUM PHYSICAL REQUIREMENTS
This position is an office position where 98% of the time is spent sitting at a desk completing work using a computer monitor.
Phoenix, Arizona
We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
Responsible to perform mobile and fixed site installation, and repair of auto glass in a wide variety of auto, light truck, and commercial vehicles. Responsible to maintain currency of industry advancements, and changing automotive technology. Responsible to provide outstanding customer service.
Major duties, responsibilities, & expectations
Requirements
Physical Requirements
Must be able to lift and or move up to 100 pounds. Required to sit or stand for extended periods of time and must be able to walk, climb, balance, stoop, kneel, crouch, and crawl. Must be able to work in severe weather conditions. May drive up to 300 miles per day.
PHYSICAL DEMANDS:
Required by the Americans with Disabilities Act (ADA).
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk and hear, required to sit, occasionally required to stand and walk; use and to finger, handle, or feel; and reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, peripheral vision and the ability to focus. Identify specific hazards as necessary (use of chemicals, equipment, driving)
May be exposed to chemicals, pneumatic air, electrical, lifting, tripping and/or falling, drives member and/or company vehicle
#MCC
Apply TodayScottsdale, Arizona
We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
Why Work With Us!
Job Responsibilities:
Job Requirements:
Chico, California
We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
Essential Functions
Knowledge/Skills/Abilities
Education & Experience/Licenses & Certification
Work Environment/Physical Requirements
Works in an office environment sitting at a desk, table or computer workstation for extended periods of time. May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.
#LIFE
Apply TodayMountain View, California
We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
Essential Functions
Knowledge/Skills/Abilities
Education & Experience/Licenses & Certification
Work Environment/Physical Requirements
Works in an office environment sitting at a desk, table or computer workstation for extended periods of time. May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.
#LIFE
Apply TodaySanta Rosa, California
We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
Essential Functions
Knowledge/Skills/Abilities
Education & Experience/Licenses & Certification
Work Environment/Physical Requirements
Works in an office environment sitting at a desk, table or computer workstation for extended periods of time. May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.
#LIFE
Apply TodayPhoenix, Arizona
We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
We are passionate about maintaining a diverse and inclusive workplace that reflects the people and culture of the communities we serve, and fostering an environment in which everyone can realize their full potential and grow without barriers. We celebrate our differences as they make us stronger and invigorate our workplace. We believe that each of us enriches our culture by contributing unique perspectives, valuable insights and key strengths. We want each of our Team Members to feel valued, respected and supported.
Why Work For Us?
Benefits – Medical, Dental, Vision, Wellness Program and more!
401K Match – The Company will match 100% of your Contribution to the first 6% you defer to your plan.
Paid Time Off- Team Members accrue Paid Time Off monthly with an additional 24 hours per year for volunteer activities.
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.
Summary
The Manager will be responsible for threat detection capabilities and related HUNT efforts to detect and defend against advanced cyber attackers. Reporting to the VP of Cyber Security, the manager will mentor a small team to execute hands-on strategies to protect Member data and prevent disruption of critical systems. As leader of our HUNT team, the individual will ensure the highest possible standards for cross-cutting areas such as cyber intelligence, cyber deception, universal logging, incident response, malware analysis, team member training, tooling, and overall tradecraft development to provide a world-class threat detection capability. This role will drive measurable results while being given a high degree of autonomy to conduct HUNT campaigns across our lines of business.
Essential Functions
● Proactive “wins” - detection of advanced intrusions, misconfiguration, orphan IT, rogue system administers, insider attempts, credential abuse, early-stage shells, and more
● Guide and direct hypothesis-driven proactive threat hunting operations
● Manage response efforts against relevant or newly identified IOCs
● Actively research new TTPs from public and internal reporting
● Provide technical direction while responding to cyber events
● Respond to threats in real time, through diagnosis, communication, and remediation
● Coordinate defense in depth protections with third-party providers for threat intelligence, threat analysis, and threat remediation
● Coordinate security initiatives between SOC and HUNT team
● Lead/mentor cyber threat hunt team members and communicate EDR efforts with executive leadership regarding matters of significant importance
Knowledge/Skills/Abilities
● Familiar with common threat vectors and malware analysis tools
● Ability to perform forensics to validate security findings and experience using EDR or open source forensic tools
● Working knowledge of relevant analytical tools/services: WireShark, Passive DNS, VirusTotal, CrowdStrike, Kali Linux etc
● Experience with SIEM and Network Security Monitoring tools
● Coding skills (Powershell, VB, Python, Splunk Query Language)
Education & Experience / Licenses & Certification
● BA/BS degree in related area and/or equivalent work experience
● 5+ years experience in performing forensic investigations and leading teams
● 3+ years leadership experience
● OSCP, CCNP, and/or a portfolio of hands-on skills
Work Environment/Physical Requirements
Works in an office environment sitting at a desk, table or computer workstation for extended periods of time. May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.
**Please note that you will be asked to complete a candidate assessment following your application, via email. Your application will not be considered until the assessment has been completed.**
We’ll value your skills and experience. We’re building a performance organization with heart and developing a pipeline of tomorrow’s leaders. Your work will be enhanced with training opportunities, a mentoring program and our Promote-from-within philosophy. We celebrate our diversity and leverage the power of many minds.
Berkeley, California
We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
At A3 Labs we come to work to dream, design and define how we will live and move into the future. We exist to harness these forces for the benefit of Members and future generations, humanizing disruptive change for the betterment of the communities we serve. We’re looking for bright, passionate, and collaborative people to join our tight-knit team as we innovate in the spirit of service.
Why Work For Us?
Impact. Lead the charge in mobility as a service movement and enable people’s lives to improve through the sharing economy. Leverage the best of an established 115 year-old not for profit combined with start-up speed and agility to create real and meaningful impact.
Recognition. We offer a competitive total compensation package including base salary, annual performance bonuses, benefits, and 401(k) Company match with additional discretionary contribution potential.
Lifestyle. We do honorable work, and we practice our values: humility, integrity, teamwork, and service. You’ll have the security of a larger organization but you’ll move at startup speed.
Summary
Reporting to the Senior Director of Marketing, the Marketing Analyst will be assigned responsibility for conducting data analytics to drive business results and goals. The role will work on marketing analytics, from recommending pricing changes and promotional experiments, to developing foundational dashboards and leveraging data to drive key decisions.
Essential Functions
Analyzes external and internal customer data using database queries (SQL), spreadsheet (Excel) models, visualization tools (Tableau, etc.), statistical analysis tools, and campaign management software tools.
Deliver informed decisions about the appropriate price points for various products based on the analysis of internal and external data.
Coming up with conversion optimization tactics, with the aim of improving efficiency of marketing campaigns and increasing ROI
Responsible for tracking, reporting, and analyzing the performance of marketing activities, ad-hoc analytic requests, and development/automation of regular reports.
Collaborates with internal and external partners/ stakeholders to investigate issues, make recommendations and develops action plans to achieve goals
Identifies and troubleshoots data issues, working with IT and other areas as needed
Performs return on Investment (ROI) calculations to improve cost per key performance indicators (KPI) on marketing campaigns, including digital and traditional and provides recommendations to product managers on ways to improve marketing efficiencies
Gathers inputs for return on marketing investment (ROMI), lifetime value (LTV) and attribution model data
Knowledge/Skills/Abilities
Ability to structure and conduct data analyses relevant to complex business issues using research, analytical, data processing and mathematical skills
Oral and business writing communication skills and the ability to share analyses and recommendations to non-technical audiences
Understanding of marketing channels and impact on marketing effectiveness. Experience in data-oriented marketing channels like digital and direct mail
Creative problem solver, positively challenging the status quo to drive solutions with a can-do attitude to overcome any obstacles and get things done
Experience writing and optimizing SQL queries, data mining and working with large data sets, Knowledge of database structures including relational database concepts
Advanced Microsoft Excel skills, including charts/graphs, pivot tables, lookups, and complex nested formulas
Experience with business intelligence, reporting and visualization platforms (Tableau, DOMO, Looker, Cognos etc)
Proficiency in MS-PowerPoint or Google Slides
Education & Experience/Licenses & Certification
Bachelor's degree in a related area
3-5 years in a data-centric business-to-consumer role (e.g. Marketing Analytics, Product Analytics, Customer Data Analytics, Applied Data Science, etc.)
Expertise in SQL and proficiency in another data programming language (Python, R, etc.)
Phoenix, Arizona
We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
At A3 Labs we come to work to dream, design and define how we will live and move into the future. We exist to harness these forces for the benefit of Members and future generations, humanizing disruptive change for the betterment of the communities we serve. We’re looking for bright, passionate, and collaborative people to join our tight-knit team as we innovate in the spirit of service.
Essential Functions
Product Management
Help define product vision and execution
Translate insights from research, analytics and user data to user stories, product requirements and features
Help build and execute product roadmap
Be a key player on the team to remove roadblocks and drive team success
Product Development
Work with engineering team to build and launch new features
Leverage agile methodologies and design thinking to test assumptions quickly
Scope feature development and help drive implementation & execution
Complete special projects as assigned
Research
Research and analyze user needs
Plan research projects along side Product & Business stakeholders
Run research projects to understand and communicate user needs to the team
Data Analysis
Analyze research data to understand trends in product usage, gaps in current experience and Member needs
Help translate analytics data into actionable insights
Help identify & develop specific customer segments
Knowledge/Skills/Abilities
A problem solver who is able to make smart simplifying assumptions
Self-starter with ability to handle multiple activities
Excellent analytical, problem-solving, organizational, verbal, written and presentation communication and interpersonal skills. A cross-functional influencer with ability to build strong relationships
Deep interest in creating and analyzing products
Ability to thrive under pressure and function effectively in a fast-paced environment, providing strong leadership skills and managing multiple projects simultaneously
Demonstrated capacity for developing and understanding strategy with a strong aptitude for determining the optimal way to position products in the market
Solid written and oral communication skills
Education & Experience/Licenses & Certification
Bachelor's degree (Required)
4+ years combined experience in product management (Required)
#A3
Apply TodayClearfield, Utah
We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
Why Work For Us?
Training – You’ll attend a thorough, comprehensive, training program
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members
Summary
Essential Functions
Knowledge/Skills/Abilities
Education & Experience / Licenses & Certification
• High school diploma or GED required, Bachelor’s degree preferred.
• 0 – 2 years in a customer service/quality assurance environment or equivalent business experience
• 1-3 years call center experience with significant customer interaction preferred.
• Insurance experience preferred
Work Environment/Physical Requirements
Works in an office environment sitting at a desk, table or computer workstation for extended periods of time. Position may require travel 25% of the time by car, plane or other form of transportation to work sites, attend business meetings or conferences. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.
Competencies
Time Management (Intermediate)
Organizing (Learning)
Quality Orientation (Proficient)
Communication (Learning)
Judgment (Intermediate)
Cooperation (Collaboration) (Learning)
Apply TodayClearfield, Utah
We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
We are passionate about maintaining a diverse and inclusive workplace that reflects the people and culture of the communities we serve, and fostering an environment in which everyone can realize their full potential and grow without barriers. We celebrate our differences as they make us stronger and invigorate our workplace. We believe that each of us enriches our culture by contributing unique perspectives, valuable insights and key strengths. We want each of our Team Members to feel valued, respected and supported.
Why Work For Us
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members
Work from home opportunity - Candidates must be located in Utah or Arizona
Summary:
AAA is looking for a Sr Analytics Engineer to join our growing digital delivery team. The ideal candidate will deliver innovative technical solutions that solve data and analytics challenges. Analytics Engineers work with our development and marketing teams on AAA's data and analytics projects, including data layer architecture and implementation, tag management configuration and coding, journey mapping and segment creation, data lake integration, and analytics QA.
Sr Analytics Engineer - Tealium/Google 360
As part of the digital development team, this role will partner closely with internal clients to gather requirements, produce analytics integrations that enable our digital strategy. Our results-driven team leverages analytics to support experiences that resonate, engage, and delight customers at every stage of the buying process. In addition, we help the marketing team to make better decisions about how, when, and what to sell by organizing data and capitalizing on trends across the customer experience.
Essential Functions
Works with colleagues to build, develop, and deploy custom website functionality as needed. Works closely with the developer team to ensure that projects are delivered correctly and on time.
Manages and designs our Google 360/Telium website integrations
Collaborate with data strategists, business analysts, creatives, and developers to help solve client data needs by leveraging technical background and analytical skills
Perform auditing, discovery, and documentation of analytics implementations to help clients explore, configure and customize their reporting
Serve as subject matter expert (SME) and educator on analytics implementation, best practices, technologies, and platforms
Problem solve analytics code defects and make updates to analytics codebases
Will participate in backlog management and sprint priority setting
Knowledge/Skills/Abilities
Expert with Google 360 implementation (not an analyst position)
Preferred knowledge of Tealium IQ and Tealium Audience Stream
The ability to write coherent technical documentation
The ability to present analytics concepts to clients
Excellent interpersonal and oral communication skills
Highly motivated, team-oriented, self-learner, responsible, and focused on exceeding expectations
Education & Experience/Licenses & Certification
3 to 5 years minimum experience working with related technology in an agile team environment
Work Environment/Physical Requirements
Can be based remotely depending upon capabilities, maturity, leadership acumen and personal situation. Works in an office environment sitting at a desk, table or computer workstation for extended periods of time. May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.
**Please note that you will be asked to complete a candidate assessment following your application, via email. Your application will not be considered until the
assessment has been completed.**
AAA…we're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service. We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members. We're community-minded, and celebrate the growth, development, and successes of our diverse Team Members. Whether you’re just starting your journey or looking to grow your career, we’ll support you every step of the way.
We’ll value your skills and experience. We’re building a performance organization with heart and developing a pipeline of tomorrow’s leaders. Your work will be enhanced with training opportunities, a mentoring program and our Promote-from-within philosophy. We celebrate our diversity and leverage the power of many minds.
Phoenix, Arizona
We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
We are passionate about maintaining a diverse and inclusive workplace that reflects the people and culture of the communities we serve, and fostering an environment in which everyone can realize their full potential and grow without barriers. We celebrate our differences as they make us stronger and invigorate our workplace. We believe that each of us enriches our culture by contributing unique perspectives, valuable insights and key strengths. We want each of our Team Members to feel valued, respected and supported.
Why Work For Us
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members
Work from home opportunity - Candidates must be located in Utah or Arizona
Summary:
AAA is looking for a Sr Analytics Engineer to join our growing digital delivery team. The ideal candidate will deliver innovative technical solutions that solve data and analytics challenges. Analytics Engineers work with our development and marketing teams on AAA's data and analytics projects, including data layer architecture and implementation, tag management configuration and coding, journey mapping and segment creation, data lake integration, and analytics QA.
Sr Analytics Engineer - Tealium/Google 360
As part of the digital development team, this role will partner closely with internal clients to gather requirements, produce analytics integrations that enable our digital strategy. Our results-driven team leverages analytics to support experiences that resonate, engage, and delight customers at every stage of the buying process. In addition, we help the marketing team to make better decisions about how, when, and what to sell by organizing data and capitalizing on trends across the customer experience.
Essential Functions
Works with colleagues to build, develop, and deploy custom website functionality as needed. Works closely with the developer team to ensure that projects are delivered correctly and on time.
Manages and designs our Google 360/Telium website integrations
Collaborate with data strategists, business analysts, creatives, and developers to help solve client data needs by leveraging technical background and analytical skills
Perform auditing, discovery, and documentation of analytics implementations to help clients explore, configure and customize their reporting
Serve as subject matter expert (SME) and educator on analytics implementation, best practices, technologies, and platforms
Problem solve analytics code defects and make updates to analytics codebases
Will participate in backlog management and sprint priority setting
Knowledge/Skills/Abilities
Expert with Google 360 implementation (not an analyst position)
Preferred knowledge of Tealium IQ and Tealium Audience Stream
The ability to write coherent technical documentation
The ability to present analytics concepts to clients
Excellent interpersonal and oral communication skills
Highly motivated, team-oriented, self-learner, responsible, and focused on exceeding expectations
Education & Experience/Licenses & Certification
3 to 5 years minimum experience working with related technology in an agile team environment
Work Environment/Physical Requirements
Can be based remotely depending upon capabilities, maturity, leadership acumen and personal situation. Works in an office environment sitting at a desk, table or computer workstation for extended periods of time. May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.
**Please note that you will be asked to complete a candidate assessment following your application, via email. Your application will not be considered until the
assessment has been completed.**
AAA…we're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service. We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members. We're community-minded, and celebrate the growth, development, and successes of our diverse Team Members. Whether you’re just starting your journey or looking to grow your career, we’ll support you every step of the way.
We’ll value your skills and experience. We’re building a performance organization with heart and developing a pipeline of tomorrow’s leaders. Your work will be enhanced with training opportunities, a mentoring program and our Promote-from-within philosophy. We celebrate our diversity and leverage the power of many minds.
Walnut Creek, California
We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
We are passionate about maintaining a diverse and inclusive workplace that reflects the people and culture of the communities we serve, and fostering an environment in which everyone can realize their full potential and grow without barriers. We celebrate our differences as they make us stronger and invigorate our workplace. We believe that each of us enriches our culture by contributing unique perspectives, valuable insights and key strengths. We want each of our Team Members to feel valued, respected and supported.
Why Work For Us?
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members
Summary
Serves as senior legal counsel to oversee the Company’s response to professional liability and personal injury/property damage claims and litigation.
Essential Functions
Leads the Company’s response to professional liability and personal injury/property damage claims and litigation, including government agency investigations, within the Company’s seven-state footprint.
Engages and manages outside counsel within area of responsibility in a cost-effective manner, including strategy, budget development/management, drafting and review of pleadings and other legal documents, and document collection/review.
Handles administrative inquiries brought by regulatory agencies such as the Department of Insurance.
Educates stakeholders on litigation, legislative, and insurance coverage trends within area of responsibility to mitigate risk.
Mentors and trains junior attorneys and paralegals.
Develops and/or conducts training programs for supervisors, managers, and /or employees.
Computer skills, MS Office, Google Workspace (including Vault), and online legal research tools such as Casetext.
Education & Experience / Licenses & Certification
BA/BS - Bachelor's degree in related area or an equivalent combination of education and experience.
J.D. from accredited university.
California State Bar license in good standing. California Property and Casualty licensure a plus.
7 years’ experience advising clients in a law firm or an in-house law department, including advising on complex legal litigation matters.
Work Environment/Physical Requirements
Works in an office environment sitting at a desk, table or computer workstation for extended periods of time. May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.
**Please note that you will be asked to complete a candidate assessment following your application, via email. Your application will not be considered until the assessment has been completed.**
We’ll value your skills and experience. We’re building a performance organization with heart and developing a pipeline of tomorrow’s leaders. Your work will be enhanced with training opportunities, a mentoring program and our Promote-from-within philosophy. We celebrate our diversity and leverage the power of many minds.
Richmond, California
We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
Why Work For Us?
Great Pay - with the opportunity for increases when performance skill blocks are achieved
Training – You’ll attend a thorough, comprehensive, training program
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan
Paid Time Off- Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members
Summary:
Essential Functions
Knowledge/Skills/Abilities
Education & Experience / Licenses & Certification
Work Environment/Physical Requirements
Works outdoors at vehicle sites when servicing vehicles. Lifting and carrying tires and parts, weighing up to 50 pounds, several times a day; bending, kneeling and stooping as required for service calls. Works in all weather and all traffic conditions. Vehicle recovery sites may be wet, messy and hazardous.
Apply TodaySacramento, California
We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
Why Work For Us?
Great Pay - $17/hr with the opportunity for increases when performance skill blocks are achieved
Training – You’ll attend a thorough, comprehensive, training program
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Monthly Bonuses!
Paid Time Off- Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members
Essential Functions
Driving and operating a service vehicle (i.e. flat tire changes, lock-out, fuel delivery services, etc.)
On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving
Leverages sales skills for offering products and services from AAA to member during service interaction
Utilizing on-board computer, radio communications, and mapping systems
Completion of daily paperwork (i.e. call-logs, battery invoices, cash receipts, etc.)
Knowledge/Skills/Abilities
Clear and proficient verbal and written communication even under pressure
Common knowledge of vehicle components and the common reasons for vehicle failure
Demonstrates problem solving and listening skills to evaluate member safety as well as the ability to discern safety issues and respond appropriately
Ability to drive a manual/automatic shift vehicle
Education & Experience/Licenses & Certification
Two (2) years of experience in a customer contact role
Education and training. I.E.: AAA Compliance Training, RPST,TSAAC, Lock-out, PSP, Battery Service Training
Vocational technical automotive training/certification or equivalent experience (preferred)
ASE (Automotive Service Excellence) certification(preferred)
Work Environment/Physical Requirements
Works outdoors at vehicle sites when servicing vehicles. Lifting and carrying tires and parts, weighing up to 50 pounds, several times a day; bending, kneeling and stooping as required for service calls. Works in all weather and all traffic conditions. Vehicle recovery sites may be wet, messy and hazardous. Service Providers are required to provide a photograph for identification purposes.
#ERS
Apply TodaySparks, Nevada
We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
Why Work For Us?
Great Pay - with the opportunity for increases when performance skill blocks are achieved
Training – You’ll attend a thorough, comprehensive, training program
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Paid Time Off- Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members
Essential Functions
Driving and operating a service vehicle (i.e. flat tire changes, lock-out, fuel delivery services, etc.)
On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving
Leverages sales skills for offering products and services from AAA to member during service interaction
Utilizing on-board computer, radio communications, and mapping systems
Completion of daily paperwork (i.e. call-logs, battery invoices, cash receipts, etc.)
Knowledge/Skills/Abilities
Clear and proficient verbal and written communication even under pressure
Common knowledge of vehicle components and the common reasons for vehicle failure
Demonstrates problem solving and listening skills to evaluate member safety as well as the ability to discern safety issues and respond appropriately
Ability to drive a manual/automatic shift vehicle
Education & Experience/Licenses & Certification
Two (2) years of experience in a customer contact role
Education and training. I.E.: AAA Compliance Training, RPST,TSAAC, Lock-out, PSP, Battery Service Training
Vocational technical automotive training/certification or equivalent experience (preferred)
ASE (Automotive Service Excellence) certification(preferred)
Work Environment/Physical Requirements
Works outdoors at vehicle sites when servicing vehicles. Lifting and carrying tires and parts, weighing up to 50 pounds, several times a day; bending, kneeling and stooping as required for service calls. Works in all weather and all traffic conditions. Vehicle recovery sites may be wet, messy and hazardous. Service Providers are required to provide a photograph for identification purposes.
#CHI
Apply TodayScottsdale, Arizona
We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
AAA acquired SAFE Security, the 11th largest smart home security company in the United States, with the vision to become the most trusted brand in this industry. SAFE/Safeguard, has been Protecting Arizona families and businesses for over 50 years; we are Arizona's largest locally-operated security provider. With an A+ Better Business Bureau Ranking, we prove every day that we love being there for and helping our customers. We work hard to create an environment where you can thrive and use your skills and talents to help us deliver legendary Customer Service. You’ll help positively impact every homeowner and the communities that we serve, too.
Why work for us?
Training - Career Advancement!
Great Benefits - Medical/Dental/Vision
Retirement - 401k matching up to 6%
Work/Life Balance - PTO 3 Weeks + 9 paid holidays
JOB SUMMARY:
Provide excellent service by making deliveries to field technicians per weekly schedule as well as emergency or “ASAP” deliveries. Performing general warehouse duties and customer assistance as needed.
ESSENTIAL FUNCTIONS:
Deliver ordered job parts to technicians in the field per weekly schedule, accepting returns/pickups from technicians; verifying accuracy of items being delivered and/or picked up.
Delivering items for emergency jobs or parts needed “ASAP”.
Picking up Will Call items from local vendors for stock and deliveries to field technicians.
Returns items to local vendors as needed to help reduce shipping cost.
Assists purchasing with order fulfillment in warehouse, picking ordered items, labeling and placing in proper staging area.
Picking Expense items and wire per technician requisite order, staging on technician shelf/bins for pickup or delivery.
Assists with putting away stock and Expense items ordered in to maintain available and ready stock.
Delivers ordered stock and expense parts to off-site warehouses weekly, verifying accuracy of delivery with Prescott staff. Bi-weekly will perform audit of supplies in off-site warehouse to check for accuracy and proper issuance of materials.
Helps maintain 5S and upkeep of warehouse; sweeping, general cleaning.
KNOWLEDGE AND SKILLS:
• Proven ability to drive box truck
• Great customer service
• Ability to work in a team environment and participate as an active team member
• Documentation skills
• Organization skills
• Ability to learn at a fast pace
• Quality Control
• Ability to understand and follow directions accurately
EDUCATION, KNOWLEDGE, SKILLS, COMPETENCIES, CERTIFICATIONS/LICENSES:
• High School diploma or GED
• Excellent driving record
• Ability to use GPS or obtain accurate driving directions
• Proficient computer skills; including MS office suite (Excel, Outlook, Word, power point) & GSuite
• Good eye for detail and basic math skills
WORKING ENVIRONMENT/ MINIMUM PHYSICAL REQUIREMENTS:
Physical requirements; driving for long periods, standing, sitting, bending and lifting, need to be able to lift and carry 25 pounds (up to 50 pounds), Long periods looking at a computer screen.
Apply TodayVacaville, California
We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
Why Work With Us!
Job Responsibilities:
Performs oil changes and lubrication service for member and nonmember vehicles.
Performs tire repairs and installation service for member and nonmember vehicles.
Performs other minor repairs as assigned by Lead Tech or Service Advisor, according to their abilities.
Assist upper level technicians as needed and for experience.
Test drives vehicles when practical for any/all performance or drivability concerns before performing work
Exception: when unsafe or vehicle not drivable
Retest drives after repairs completed to verify that repair solved defined problems
Maintains clean and safe work environment; cleans spills and debris immediately to reduce hazards
Maintain company provided equipment and machinery
Follows company and industry safety rules and regulations
Reports all unsafe conditions to supervisor including but not limited to lifts, overhead doors, and equipment
Attends all required training, seeks additional training to maintain and increase effectiveness
Keeps up to date on industry trends and repair procedures.
Attends and successfully completes at least 12 hours of continuing auto repair training per year sponsored and/or provided by the club.
Maintains customer vehicles in regard to cleanliness and does not tune or otherwise adjust any controls within the vehicle.
Verifies as soon as practicable that parts ordered for the vehicle assigned to them are correct.
Performs all repairs according to MAP (Motorist Assurance Program), OEM (Original Equipment Manufacturers) or accepted industry standard.
Performs digital inspection and documents to their full potential. Notates all pertinent information into the shop inspection or management system, attaches all photos or videos to illustrate repairs or needs to the inspection.
Assures all comeback related repairs are prioritized as directed by manager or lead.
Communicates effectively as necessary with manager, service advisors and other technicians to contribute to the overall performance of the location
Responsible for the safety and accuracy of all repairs made and or systems inspected to assure vehicle is as safe or more safe condition as was prior to work commencing
Performs other related duties as assigned.
Note: May require travel to different locations on an as needed basis
Knowledge/Skills/Abilities
Effective verbal and written communication skills in the language(s) required for the role, as justified for business necessity
Effective organization, interpersonal and negotiation skills
Ability to work scheduled hours as necessitated by business need
Math and computer skills with experience using software applications including word processing, spreadsheets, browsers, and email
Member service focus
Automotive/mechanical background
Ability to drive vehicles equipped with manual transmission
Knowledge of equipment/tool operation and diagnostic/repair procedures
Maintains 20% productivity measured by hours worked/hours flagged
Education & Experience/ Licenses & Certifications
High School diploma or equivalent certification (GED)
Valid driver license and acceptable driving record
Six months experience in general repair, lube services and or tire shop
Work Environment/Physical Requirements
Ability to lift and or carry up to 50lbs
Standing, bending, kneeling, pushing, reaching, lifting, climbing ladders
Exposure to loud noises
Las Vegas, Nevada
We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
Why Work With Us!
Job Responsibilities:
Knowledge/Skills/Abilities
Education & Experience/ Licenses & Certifications
Work Environment/Physical Requirements
Santa Rosa, California
We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
Why work with us:
Job Responsibilities:
Knowledge/Skills/Abilities
Education & Experience/ Licenses & Certifications
Work Environment/Physical Requirements
Elk Grove, California
We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
Why work for us?
Benefits – Access to Medical, Dental, and Vision program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Paid Time Off – Accrual of 17 PTO days your first year, nine paid holidays annually, and 24 hours earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.
Essential Functions:
Performs routine sales, service and operational functions for AAA Members including; DMV, cashiering, auto travel, notary and insurance sales support, with expectations for maintaining required standards, policies and procedures.
Understands and actively promotes products and services to achieve individual goals in support of meeting organization goals and objectives.
Overcomes obstacles that create barriers to Team Member or branch efforts and identifies process improvement opportunities and proposes solutions.
Acts as an agent for change while promoting AAA’s guiding principles and core values.
Knowledge/Skills/Abilities:
Demonstrates sales and service skills. Able to effectively interact, face-to-face, with new, prospective and existing Members.
Accuracy and comfort handling money, making change, balancing cash drawer.
Good computer skills, proficient in both reading and basic arithmetic.
Good written and verbal communication skills in person and over the phone.
Ability to multitask in response to requests, requirements and Member/Team Member expectations. Ability to accept feedback and correct course as necessary.
Bilingual in Mandarin/Cantonese or Punjabi/Hindu required.
Education & Experience / Licenses & Certifications:
High School Diploma or GED required.
Two years sales or customer service experience.
Experience working with sales and service standards and goals.
Current & valid Driver's License with clean history may be required.
Bonding and fingerprinting may be required.
P&C Licensing may be required.
Work Environment/Physical Requirements:
Works in a variety of office environments where standing, walking or sitting at a desk, table or computer workstation may be required for extended periods of time.
May travel by car, plane or other form of transportation to attend business meetings or conferences.
May be required to work in one or more locations in a defined service area. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.
#MEA
Apply TodayClearfield, Utah
We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members. .
Why work for us?
Great Pay – $13.50/hour with the ability to increase to $15.12 with performance based skill block increases
Commission - ability to earn commission on each sell
Training – You’ll attend a thorough, comprehensive training program
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Paid Time Off
24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members
Summary
Sales Associates serve our Members by selling and servicing memberships. Sales Associates thoughtfully assist our Members to acquire, maintain and make the most of their membership in AAA.
Essential Functions
Knowledge/Skills/Abilities
Education & Experience/Licenses & Certification
**Please note that you will be asked to complete a candidate assessment following your application, via email. Your application will not be considered until the assessment has been completed.**
Apply TodaySacramento, California
We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We work hard to create an environment where you can thrive and where you use your skills and talents to help us deliver legendary Member service. You’ll help have a positive impact on the diverse communities we serve, too.
Why Work For Us?
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members
Our Emergency Roadside Service (ERS) Automotive Field Representative (AFR) is responsible for oversight and management of contract service providers within their assigned territory of the Emergency Road Service organization. Will serve as trusted advisor to Service Providers, with the ability to influence the behavior of those providers who are contracted, or wish to be contracted, with AAA. Provide guidance, support, and dispute resolution management and deliver business advice to contracted facilities of diverse scope and complexity. Using business knowledge, industry expertise and consulting expertise you will assist providers in delivering an outstanding Member Experience and improving performance in imaginative ways. Works and collaborates with others on the ERS team and related departments in either a lead or support role as business needs demand.
Job Description
Essential Functions
• Responsible for quality assurance of contractor provided services, as well as compliance with contractual obligations, standards and regulatory requirements, including required training for drivers and battery technicians. Ensures operational standards at or above Club or AAA National Standards.
• Responsible for resolution of escalated member complaints, compliments and other incidents
• Develop and implement communication plans for the assigned region and contract providers
• Serve as trusted advisor and consultant to influence the behavior of those who do not work for you by demonstrating credibility, confidence, and authority.
• Conduct data-focused conversations, making the case quantitatively and qualitatively. Use Excel-generated charts and other tools to communicate incentives and results to Service Providers in the most compelling way. “Tell and show why”
• Demonstrate and inform about the most effective ways owners, front-line roadside technicians and other contractor staff can interact with AAA members, using various techniques and tools, but without providing direction to service provider staff that would conflict with our independent contractor relationship
• Consult with Service Providers on setting up and running formal Performance Management Systems for front-line roadside technicians, including data-based feedback and qualitative coaching, incentives, and recognition
• Demonstrate to Service Providers how to observe and coach front-line roadside technicians on the AAA member interaction
• Coordinates efforts to gather and share best practices among assigned providers
• Consult with Service Providers on technical business essentials. Refer Service Providers to outsourced learning and expertise for increasing the sophistication of their financial tools and practices, including recruiting and hiring practices, payroll, health insurance and workers comp, working with accounting/bookkeeping, and strategic planning skills
• Cross support other AFRs as needed, including coverage for PTO or as otherwise needed for extended absence or between assignment of personnel
Knowledge/Skills/Abilities
• Capability to utilize all business analysis and documentation tools and techniques commonly in use within the enterprise
• Extensive customer service experience with customer service orientation, ideally in a “business to business” service industry environment
• Demonstrated collaboration skills to enable working effectively with others within the NCNU team, contractor network and other stakeholders
• Proficient in the use and development of operational / product / financial concepts as they apply to business unit and AAA
• Effective at problem solving and developing solutions
• Advanced interpersonal and inter-departmental communication skills
• Understanding and appreciation of AAA business strategy
• Understanding of the use and development of service provider operational models and related reporting software
• Understanding of the use and troubleshooting for specialized software used in the AAA footprint
• Understanding and/or experience with 24/7 service industry environment
• Excellent presentation and public speaking abilities
• Advanced organizational skills, able to work effectively with multiple and competing priorities
• Strong mathematical and business writing skills
• Strong time management skills
• Proficiency in Microsoft Office systems of Word, Excel, and PowerPoint
• Strong typing skills are desired (at least 40 and ideally 60 words per minute)
Education & Experience / Licenses & Certification
• Bachelor's degree in related area or an equivalent combination of education and experience
• 2 to 4 years’ regional management, multi-site operational or business consulting experience
• 2 to 4 years’ experience and understanding of one or more of the following: Data Analytics, Business Consulting, Automotive Industry, 24/7 service industry, business to business relationship management, or high performance customer service delivery
• Current valid drivers' license in state of residence
#CORP
Apply TodayMonterey, California
We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
Bilingual Spanish is a must
Apply TodayScottsdale, Arizona
We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
Why Work With Us:
Responsibilities:
Assist technicians with auto glass repair/replacement and transport materials between locations in the Metro Phoenix area using a company car.
Performs needed clerical or administrative duties to support accurate record keeping and secure storage of documents within the location ,Receive parts and process returns
Create, modify and finalize repair orders in the shop management system to act as a backup when Services Advisors are not available
Answer phones when necessary
Assist with invoicing and processing payments when necessary
Other duties as assigned by manager
Knowledge/Skills/Abilities
Effective verbal and written communication skills in the language(s) required for the role, as justified for business necessity
Effective organization, interpersonal and negotiation skills
Ability to work scheduled hours as necessitated by business need
Math and computer skills with experience using software applications including word processing, spreadsheets, browsers, and email
Member service focus
Education & Experience/ Licenses & Certifications
High School diploma or equivalent certification (GED)
Two years’ experience in retail/sales/service industry required
Valid driver license and acceptable driving record
Work Environment/Physical Requirements
Ability to lift and or carry up to 75lbs
Sitting, standing, bending, kneeling, pushing, reaching, lifting
#MCC
Apply TodayPhoenix, Arizona
We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
Come Join Us. Check Out The Benefits!
Job Responsibilities:
Performs work that is indicated on Approved Repair Orders.
Performs only needed and or customer requested services on vehicles.
Performs all repairs according to MAP (Motorist Assurance Program), OEM (Original Equipment Manufacturers) or accepted industry standard procedures
Assures all repairs are for the benefit of the member/customer.
Test drives all vehicles when practical for any/all performance or drivability concerns before performing work
Exception: when unsafe or vehicle not drivable
Retest drives after repairs completed to verify that repair solved defined problems
Maintains clean and safe work environment; cleans spills and debris immediately to reduce hazards
Maintain company provided equipment and machinery
Follows company and industry safety rules and regulations
Reports all unsafe conditions to supervisor including but not limited to lifts, overhead doors, and equipment
Attends all required training, seeks additional training to maintain and increase effectiveness
Keeps up to date on industry trends and repair procedures.
Attends and successfully completes at least 24 hours of continuing auto repair training per year sponsored and/or provided by the club.
Maintains customer vehicles in regard to cleanliness and does not tune or otherwise adjust any controls within the vehicle.
Verifies as soon as practicable that parts ordered for the vehicle assigned to them are correct.
Performs digital inspection and documents to their full potential. Notates all pertinent information into the shop inspection or management system, attaches all photos or videos to illustrate repairs or needs to the inspection.
Assures all comeback related repairs are prioritized as directed by manager or lead.
Communicates effectively as necessary with manager, service advisors and other technicians to contribute to the overall performance of the location
Responsible for the safety and accuracy of all repairs made and or systems inspected to assure vehicle is as safe or more safe condition as was prior to work commencing
Performs other related duties as assigned.
Note: May require travel to different locations on an as needed basis
Knowledge/Skills/Abilities
Effective verbal and written communication skills in the language(s) required for the role, as justified for business necessity
Effective organization, interpersonal and negotiation skills
Ability to work scheduled hours as necessitated by business need
Math and computer skills with experience using software applications including word processing, browsers, and email
Member service focus
Ability to drive vehicles equipped with manual transmission
Knowledge of equipment/tool operation and diagnostic/repair procedures
Maintains 100% productivity as measured by dividing hours worked by labor hours flagged
Education & Experience/ Licenses & Certifications
High School diploma or equivalent certification (GED)
Valid driver license and acceptable driving record
At least four years experience as an automobile technician
ASE Master Tech with L1 certification level or equivalent OEM certifications and fulfills ASE requirement within one year of hire. .
Smog Repair and Testing Certification preferred (CA only)
Work Environment/Physical Requirements
Ability to lift and or carry up to 50lbs
Standing, bending, kneeling, pushing, reaching, lifting, climbing ladders
Exposure to loud noises
#MCC
Apply TodayBerkeley, California
We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
At A3 Labs we come to work to dream, design and define how we will live and move into the future. We exist to harness these forces for the benefit of Members and future generations, humanizing disruptive change for the betterment of the communities we serve. We’re looking for bright, passionate, and collaborative people to join our tight-knit team as we innovate in the spirit of service.
Why Work For Us?
Summary
The Director, Product Technology drives the development and execution of the digital product development and technology strategy, bringing best-in-class products and experiences to our end users. Works with technical vendors and internal teams to drive large scale projects and launches.
Essential Functions
Knowledge/Skills/Abilities
Education & Experience/Licenses & Certification
Phoenix, Arizona
We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
Why Work For Us?
Training – You’ll attend a thorough, comprehensive, training program
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members
Summary
Sales Agents serve our Members by selling them the Property & Casualty and Roadside Assistance insurance that meets the Member’s needs.
Essential Functions
Knowledge/Skills/Abilities
Education & Experience/Licenses & Certification
Madera, California
We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
Why Work For Us?
Great Pay – Paid training and competitive hourly base + incentives.
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay.
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.
Summary:
The Member Experience Associate acts in a service and sales capacity, responsible for providing caring, outstanding Member service with heart while actively promoting cross sales referrals, sales and branch promotions.
Essential Functions
Knowledge/Skills/Abilities
Education & Experience / Licenses & Certification
Work Environment/Physical Requirements
Rocklin, California
We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
Why Work For Us?
Summary
Essential Functions
• Maintain proper levels of member/customer satisfaction.
• Answer telephones and assist customers with booking appointments and general service questions.
• Route customers to the proper staff member for more technical questions.
• Assist with invoicing and processing payments for customers.
• Assist with entering supplier invoices into the shop management software.
• Assist the General Manager with physical inventories
• Assist management with coordinating and holding employee meetings.
• Assist Service Advisors and General Manager with various administrative duties – filing, mail processing, supply ordering, daily closing, etc.
• Maintain a clean and safe working environment. Keep the parking area and the interior sales and service area of the facility neat and clean on a daily basis.
Knowledge/Skills/Abilities
• Good written verbal communication, ability to take direction well
• Bilingual communication skills (preferred)
• Basic Mathematical skills
Education & Experience/Licenses & Certification
Two (2) years of experience in a customer contact role
Must be able to work Saturdays as required
Work Environment/Physical Requirements
Lifting and carrying parts, weighing up to 25 pounds, possibly several times a day; Some exposure to loud noises every day for up to 30 minutes at a time from air tools and auto repair equipment. A percent of time is spent traveling by car to pick up parts and customers. Long periods of time on their feet.
Apply TodayClearfield, Utah
We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
We’re looking for a results-driven work at home Sales Representative to actively seek out and engage customer prospects. You will be part of a team that has a MUST WIN attitude matched by an unparalleled support staff. We’re looking for hardworking, self-motivated, individuals with a professional presence. You will be working with a company and a team that is second to none and we are looking for the same! This is a quota-carrying role, primarily responsible for driving new revenue. Our team members Must reside in Utah.
#GAB
Apply TodayClearfield, Utah
We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
We are passionate about maintaining a diverse and inclusive workplace that reflects the people and culture of the communities we serve, and fostering an environment in which everyone can realize their full potential and grow without barriers. We celebrate our differences as they make us stronger and invigorate our workplace. We believe that each of us enriches our culture by contributing unique perspectives, valuable insights and key strengths. We want each of our Team Members to feel valued, respected and supported.
Why Work For Us
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members
Summary
Supports the design, execution analysis and communication of Voice of Member and/or qualitative and quantitative market research programs and ad-hoc projects.
Essential Functions
Education & Experience/Licenses & Certification
Work Environment/Physical Requirements
Works in an office environment sitting at a desk, table or computer workstation for extended periods of time. May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.
**Please note that you will be asked to complete a candidate assessment following your application, via email. Your application will not be considered until the assessment has been completed.**
We’ll value your skills and experience. We’re building a performance organization with heart and developing a pipeline of tomorrow’s leaders. Your work will be enhanced with training opportunities, a mentoring program and our Promote-from-within philosophy. We celebrate our diversity and leverage the power of many minds.
Apply TodayTempe, Arizona
We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
AAA acquired SAFE Security, the 11th largest smart home security company in the United States, in November 2018 with the vision to become the most trusted smart home security provider in America. With your help, we aspire to provide the same peace of mind at home as we have provided on the roads for the last 100 years.
In this role, you will be responsible for monitoring Life Safety Systems and managing critical events/emergency situations. You will provide clear, calm and decisive direction, protecting our employees, customers and the company’s assets. You will be part of a team committed to maintaining high standards and empowered to do the right thing to ensure an outstanding customer experience
Job Description
The Smart Home Specialist is responsible for ensuring our Members receive an outstanding member experience. This position will support Member Experience, Scheduling or Monitoring. The position offered is for evening hours or the swing-shift.
RESPONSIBILITIES/JOB DUTIES
Member Experience/Monitoring/Scheduling:
Respond in a timely manner to requests from Members.
Responsible for researching and analyzing customer accounts to provide proper resolution to Member concerns.
Maintain high call quality standards at all times to ensure we are delivering legendary Member experiences.
Resolve Member escalations with professionalism.
Update member information when necessary.
Why work for us?
Great Pay - $16.00 per hour
Career Growth - We offer a leadership development program preparing you for a leadership role within 12 months.
Training – You’ll attend a thorough, comprehensive 2 week training program
Benefits – Medical, Dental, Vision, wellness program and more!
Retirement - 401k Matching up to 4%
Paid Time Off – Ten hours per month, nine holidays annually
Member Experience:
Take incoming calls from members on various issues from billing and account inquiries, basic technical equipment and software troubleshooting and product questions.
Monitoring:
Monitor incoming alarm & maintenance signals using established protocol. Documenting events as they take place with speed and accuracy in the alarm monitoring software. Initiating outbound calls to clients, police/fire/ems/security guards and emergency contacts. Communicating calmly and clearly, while giving direction to customers in stressful situations.
Answers incoming calls from clients reporting false alarms, providing answers about history in the account, placing systems in test, taking subscriber vacation information to initiate patrol services.
Additional tasks, including but not limited to; Elevator Emergencies, After Hours requests for an on call technician, minor tech assistance to assist with disarming/arming/bypassing/silencing alarm systems, Community Access Control by way of a call box at a community with a provided vendor and guest list, after hours emergency answering service for high profile school district.
Scheduling:
Assist members in scheduling installations and service while providing legendary customer service.
Performs other job duties, as assigned.
Knowledge/Skills/Abilities:
Strong written and verbal communication skills
Must have the ability to listen effectively and respond empathetically
Strong desire to help customers
Must have the ability to maintain composure when dealing with customer escalations and emergency alarm calls
Ability to critically think, creatively problem solve and confidently act
Must posses technical aptitude and be proficient with Windows applications; must be able to navigate through multiple programs and screens efficiently
Must have strong attention to detail skills
Ability to enter data into a database efficiently and accurately
Ability to multitask while providing outstanding customer experience
Must be able to work independently and as part of a team
Education & Experience / Licenses & Certification
Minimum 1 year of experience in frontline customer sales or service
Bilingual preferred (Spanish a plus)
High school diploma or equivalent
WORKING ENVIRONMENT/ MINIMUM PHYSICAL REQUIREMENTS
Works in an office environment sitting at a desk, table or computer workstation for extended periods of time. Approximately 80 percent of the time spent on the job involves the use of a computer and telephone.
Apply TodayWalnut Creek, California
We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
Essential Functions:
• Responsible for investigating, evaluating, and resolving emergency road service (ERS) damage complaints
• Arbitrates complaints with member and service provider (In person and via phone)
• Handles complaint resolution for all emergency road service (ERS) related issues
• Recognizes and analyzes trends in complaints and damages
• Provides recommendations to stations on how to reduce future damage complaint exposure
• Shares best practices to improve contractors performance and operating efficiencies
• Provides driver training on proper techniques that reduce damages
• Works with service provider and Field Consultant on the overall business relationship with AAA
• Files and maintains all relevant documentation pertaining to contractors (inspection reports, contracts, customer service indices, etc.)
• Responds to calls, emails, etc. from AAA staff, service providers, members, and other parties
• Represents AAA in litigation matters
Knowledge/Skills/Abilities:
• Strong analytical, problem-solving and organizational skills
• Effectively utilizes systems and technology to ensure complete documentation of incident facts
• Working knowledge of Microsoft Office
• Strong oral and written communication skills, to include the ability to interact with a wide-range of people at all levels
• Knowledge of proper towing techniques
• Understanding and/or experience of automotive maintenance and mechanics
• Self-motivated and works well with little supervision
• Very productive, able to prioritize workload, and can work in a fast paced environment
• Proven coaching, development skills
• Bilingual communication skills (preferred)
Education & Experience / Licenses & Certification:
• High school diploma or GED required, Bachelor Degree preferred
• 5 - 7 years customer service experience
• 2 - 3 years complaint management
• 2-3 years in automotive claims, accident investigation and automotive repair
• 3 - 5 years towing or automotive experience
• Valid automobile operator’s license and acceptable driving record
• Master Automotive Service Excellence (mASE) certification (highly preferred)
Work Environment/Physical Requirements:
Works from home and balances time working at a desk/computer and traveling by car to investigate complaints. Will also need to attend regular business meetings in various locations throughout Northern Calif, Nevada, and Utah. Approximately 50 percent of the time spent on the job involves the use of a personal computer and telephone.
Competency
Customer Centricity (Proficient)
Interpersonal Communication (Advanced)
Quality Orientation (Proficient)
Negotiating (Advanced)
Time Management (Advanced)
#CORP
Apply TodayClearfield, Utah
We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
Why Work For Us?
Training – You’ll attend a thorough, comprehensive, training program
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members
Summary
Sales Agents serve our Members by selling them the Property & Casualty and Roadside Assistance insurance that meets the Member’s needs.
Essential Functions
Knowledge/Skills/Abilities
Education & Experience/Licenses & Certification
#GAB
Apply TodayCapitola, California
We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
A career with AAA Northern California, Nevada, Utah, Arizona, and Mountain West is unique, just like you.
We’re a mission-driven Member services organization. We have a saying here at AAA that we aspire to be America’s most trusted organization absolutely famous for doing the right thing. With more than four million Members, our purpose is to bring peace of mind to Members so that they can enjoy life more.
We work hard to create an environment where you can thrive and where you use your skills and talents to help us deliver legendary Member service. You’ll help have a positive impact on the diverse communities we serve, too.
Essential Functions
Knowledge/Skills/Abilities
Education & Experience / Licenses & Certification
• High School Diploma or GED required
• Bachelor Degree in related field preferred
• Valid Driver's License
• P&C License ( Preferred)
• 2-3 yrs. supervisory experience in travel, retail sales, insurance or service industry
• Demonstrated experience exceeding individual goals while driving others to exceed goals.
Work Environment/Physical Requirements
Works in an office environment sitting at a desk, table or computer workstation for extended periods of time. May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.
**Please note that you will be asked to complete a candidate assessment following your application, via email. Your application will not be considered until the assessment has been completed.**
We’ll value your skills and experience. We’re building a performance organization with heart and developing a pipeline of tomorrow’s leaders. Your work will be enhanced with training opportunities, a mentoring program and our Promote-from-within philosophy. We celebrate our diversity and leverage the power of many minds.
Apply TodayTempe, Arizona
We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
AAA recently acquired SafeGuard, the 11th largest smart home security company in the United States, with the vision to become the most trusted brand in this industry. Safeguard, has been Protecting Arizona families and businesses for over 50 years; we are Arizona's largest locally-operated security provider. With an A+ Better Business Bureau Ranking, we prove every day that we love being there for and helping our customers. We work hard to create an environment where you can thrive and use your skills and talents to help us deliver legendary Customer Service. You’ll help positively impact every homeowner and the communities that we serve.
This position is responsible for creating new commercial accounts and providing existing clients upgrade options. They are also responsible recurring monthly revenues utilizing core integration services through professional consultations with new and existing clients. Increase the number of members using monthly recurring services and system installations to create revenue that supports the overall company revenue goals and objectives.
Why work for us?
Responsibilities/Job Duties:
Knowledge and Skills:
#OLG
Apply TodayTempe, Arizona
We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
AAA recently acquired SafeGuard, the 11th largest smart home security company in the United States, with the vision to become the most trusted brand in this industry. Safeguard, has been Protecting Arizona families and businesses for over 50 years; we are Arizona's largest locally-operated security provider. With an A+ Better Business Bureau Ranking, we prove every day that we love being there for and helping our customers. We work hard to create an environment where you can thrive and use your skills and talents to help us deliver legendary Customer Service. You’ll help positively impact every homeowner and the communities that we serve, too.
A3 Smart Home is looking for Part Time Security Officers to join our team! We have multiple shift positions open with opportunities for overtime!
WHY WORK FOR US?
Collaborative Environment – AAA Smart Home will value your contribution to providing exceptional service to our members
REQUIRED DUTIES
QUALIFICATIONS
Working Environment/Physical Requirements:
#SAFE
Apply TodayTempe, Arizona
We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
AAA recently acquired SAFE Security, the 11th largest smart home security company in the United States, with the vision to become the most trusted brand in this industry. With your help, we aspire to provide the same peace of mind at home as we have provided on the roads for the last 100 years.
AAA Smart Home is looking for Security Officers in Scottsdale/North Scottsdale, Tempe, Carefree and Paradise valley areas to join our team! We have multiple shift positions open with opportunities for overtime!
WHY WORK FOR US?
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching
Paid Time Off – Ten hours per month, nine holidays annually
Collaborative Environment – AAA Smart Home will value your contribution to providing exceptional service to our members
ESSENTIAL FUNCTIONS:
Security Officer will be responsible for overseeing the safe and secure operation of the entrance to a gated community including:
KNOWLEDGE AND SKILLS:
EDUCATION, CERTIFICATIONS/LICENSES
#SAFE
Apply TodayPeoria, Arizona
We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
Check out the benefits!
Summary
Essential Functions
Knowledge/Skills/Abilities
The requirements listed below are representative of the knowledge, skills, and/or abilities required to successfully perform the job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education & Experience/Licenses & Certification
Indicate Federal or State Requirements; (Licensed to sell insurance products in the state, valid driver's license.)
Valid Arizona driver's license and current 39 month driving record.
Phoenix, Arizona
We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
Why Work For Us?
Benefits: Medical, Dental, Vision, wellness program and more!
401k Matching $1 for $1 company match up to 6% of pay
Annual Incentive Plan Eligibility to participate in AAA NCNU annual bonus plan
Paid Time Off: Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
At AAA, as our Channel Marketing Lead focused on supporting the Website channel, you are responsible for planning, implementing, overseeing, and tracking marketing programs and campaigns (strategies and tactics) that target AAA Members as well as potential/prospective ones. In the pursuit of this overarching responsibility, this role involves effectively collaborating with your peers in the channel marketing organization and appropriate lines of business and/or cross-functional departments—as well as staying aligned with the charter of our Brand & Content Marketing team—while staying up-to-date with the latest digital marketing trends and best practices.
Core Job Responsibilities
Plan & Implement Programs & Campaigns
Planning and executing new online and offline content-marketing, channel-specific campaigns is a key part of your day-to-day role at AAA. This includes adapting existing campaigns as well, refining and revising them to stay as relevant and impactful as possible, particularly through alignment with the product owners for Membership, Insurance and AAA’s other products.
Provide Marketing Guidance
You’ll need to be the resident expert and “own” the day-to-day responsibilities of your channel, providing marketing advice and guidance on how to carry out the appropriate programs and campaign for maximum effect.
Develop Channel Strategies & KPIs
You’ll utilize your experience to develop channel-specific marketing strategies and forecast program outcomes for all planned/authorized activities, all within the budgets assigned and approved for these channel-specific initiatives. These strategies and KPIs are worked out in advance with the Director of Brand & Content Marketing, aligned with the appropriate annualized marketing plans (implemented quarterly).
Channel Optimization
As programs/campaigns are in-market, you’ll be expected to adjust them so as to optimize their effectiveness within the channel.
Report on Results
Once campaigns have run, you’ll gather data on the results and create reports to show what worked and what could be improved upon for the approved programs/campaigns within your channel. This includes generating and recommending new ideas to further optimize similar programs in the future.
Budget & Resource Management
You’ll manage the assigned/approved annual budget for your channel, monitoring its use on a monthly basis while continually looking for ways to optimize the spend. You’ll be responsible for managing the outside agencies/resources assigned to your channel, working with the AAA Procurement team to ensure all budgeted activities have approved statements of work and purchase orders issued before the commencement of the work required.
Channel-Specific Responsibilities
Strategic - Create and execute online marketing strategies that optimize digital journeys and sales for all AAA products on the AAA.com website.
Financial - Manage a $300M budget independently in order to deliver and report out on website revenue of over $10MM, and digital engagement of over 2MM in website traffic.
Technical / Operational - Maximize the technical and creative opportunities available on our website by leveraging the integrated CMS tool (Drupal), as well as Google Analytics, to optimize the searchability of our web content and rankings of our pages.
Knowledge and Skills
Communication skills – this role requires communicating effectively, so strong interpersonal and communication (verbal and written) skills are a must for success.
Analytical abilities – you need to “have game” when it comes to analyzing data, observing trends, and evaluating and reporting-out the success of channel and/or digital campaign engagement; as such, you’ll need to have hands-on working proficiency in various analytics programs (e.g., Google Analytics, Tableau, etc.).
Teamwork – in this job you’ll collaborate often with fellow channel marketing team members, product marketing teams, as well as other departments and external agencies/resources; for this reason, it’s important that you have strong coordination skills, fully embrace what it takes to be a “team player”, and always approach others in a collaborative and courteous manner.
Technical skills – much of this role requires the ability to use different computer programs and software, so you’ll need to have excellent computer skills and no fear in learning/using new marketing programs/platforms that make you more efficient/effective in the role.
Organization skills – you’ll be tasked to work with different colleagues and teams on multiple projects concurrently, so the ability to prioritize tasks and stay organized is essential.
Education and Experience
Bachelor's degree in a related area preferred but not required
5 years minimum experience of hands-on channel and/or digital marketing. Past working experience in the technology and product marketing industries is a plus.
Clearfield, Utah
We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
Call Receive
At AAA, our purpose is to serve our Members. Whether on the front lines or behind the scenes, everyone in our Emergency Road Services group is instrumental in creating outstanding Member experiences. One of the most important ways in which we do that is by helping Members in their greatest time of need, when they are stranded on the side of the road.
Being a Call Receive Hero is rewarding and meaningful but takes great willpower, hard work, and emotional strength.
Essential Functions:
Enjoy a fast paced environment; handling 75 - 100 calls per shift
Be skilled at using multiple applications simultaneously and navigation tools like Google maps
Deliver extraordinary customer service to our Members by using sound judgment to make decisions that adhere to policy and procedures
Demonstrate empathy, problem solving, and listening skills to assess Member safety and be able to provide clear and proficient verbal and written communication
Be reliable to work a schedule that may include weekends/holidays and adhere to your assigned work schedule
Enjoy working from home and have a dedicated work space free of distractions/noise that includes a desk, chair, etc, along with the ability to hardwire your internet connection
What We Offer:
Great Pay - Earn $14.50/hour to start with the opportunity to earn two increases within the first 6 months, resulting in $16.00/hour.
Fluency in Spanish is a requirement and you may be eligible to earn up to an additional $80/month.
Work from Home - We provide you with a computer, monitor, headset, and Members to rescue.
Schedule - We are open 24/7 (including weekends and holidays) and offer several schedule options including overnight.
Paid Time Off - Accrue 5.2 hours of Paid Time Off every pay period during your first 12 months - that’s 17 days in your first year!
Volunteer Time - We know Heroes like to give back to their communities; we grant 24 hours of Paid Volunteer Time every year!
Training - You will receive virtual paid training that will set you up for success.
Benefits - For eligible Team Members, Medical, Dental, Vision, Life Insurance, Tuition Reimbursement, Employee Assistance Program and more!
401K - Dollar for dollar company match up to 6% of employee contributions.
Annual Incentive Plan – Eligibility to participate in our AAA annual bonus plan.
Work Environment/Physical Requirements:
Works in an office environment sitting at a desk, table or computer workstation for extended periods of time. May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.
#JOR_RX
Apply TodayTucson, Arizona
We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
At AAA, our purpose is to serve our Members. Whether on the front lines or behind the scenes, everyone in our Emergency Road Services group is instrumental in creating outstanding Member experiences. One of the most important ways in which we do that is by helping Members in their greatest time of need, when they are stranded on the side of the road.
Being a Call Receive Hero is rewarding and meaningful but takes great willpower, hard work, and emotional strength.
Essential Functions:
Enjoy a fast paced environment; handling 75 - 100 calls per shift
Be skilled at using multiple applications simultaneously and navigation tools like Google maps
Deliver extraordinary customer service to our Members by using sound judgment to make decisions that adhere to policy and procedures
Demonstrate empathy, problem solving, and listening skills to assess Member safety and be able to provide clear and proficient verbal and written communication
Be reliable to work a schedule that may include weekends/holidays and adhere to your assigned work schedule
Enjoy working from home and have a dedicated work space free of distractions/noise that includes a desk, chair, etc, along with the ability to hardwire your internet connection
What We Offer:
Great Pay - Earn $14.50/hour to start with the opportunity to earn two increases within the first 6 months, resulting in $16.00/hour.
Fluency in Spanish is a plus and you may be eligible to earn up to an additional $80/month.
Work from Home - We provide you with a computer, monitor, headset, and Members to rescue.
Schedule - We are open 24/7 (including weekends and holidays) and offer several schedule options including overnight.
Paid Time Off - Accrue 5.2 hours of Paid Time Off every pay period during your first 12 months - that’s 17 days in your first year!
Volunteer Time - We know Heroes like to give back to their communities; we grant 24 hours of Paid Volunteer Time every year!
Training - You will receive virtual paid training that will set you up for success.
Benefits - For eligible Team Members, Medical, Dental, Vision, Life Insurance, Tuition Reimbursement, Employee Assistance Program and more!
401K - Dollar for dollar company match up to 6% of employee contributions.
Annual Incentive Plan – Eligibility to participate in our AAA annual bonus plan.
Work Environment/Physical Requirements:
Works in an office environment sitting at a desk, table or computer workstation for extended periods of time. May travel by car, plane, or other form of transportation to attend business meetings or conferences. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.
Apply TodayPinole, California
We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
Essential Functions
Knowledge/Skills/Abilities
Education & Experience/Licenses & Certification
Work Environment/Physical Requirements
Works in an office environment sitting at a desk, table or computer workstation for extended periods of time. May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.
#LIFE #MEL
Apply TodaySparks, Nevada
We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
Why work for us?
Benefits – Access to Medical, Dental, and Vision program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Paid Time Off – Accrual of 17 PTO days your first year, nine paid holidays annually, and 24 hours earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.
Essential Functions:
Performs routine sales, service and operational functions for AAA Members including; DMV, cashiering, auto travel, notary and insurance sales support, with expectations for maintaining required standards, policies and procedures.
Understands and actively promotes products and services to achieve individual goals in support of meeting organization goals and objectives.
Overcomes obstacles that create barriers to Team Member or branch efforts and identifies process improvement opportunities and proposes solutions.
Acts as an agent for change while promoting AAA’s guiding principles and core values.
Knowledge/Skills/Abilities:
Demonstrates sales and service skills. Able to effectively interact, face-to-face, with new, prospective and existing Members.
Accuracy and comfort handling money, making change, balancing cash drawer.
Good computer skills, proficient in both reading and basic arithmetic.
Good written and verbal communication skills in person and over the phone.
Ability to multitask in response to requests, requirements and Member/Team Member expectations. Ability to accept feedback and correct course as necessary.
Education & Experience / Licenses & Certifications:
High School Diploma or GED required.
Two years sales or customer service experience.
Experience working with sales and service standards and goals.
Current & valid Driver's License with clean history may be required.
Bonding and fingerprinting may be required.
P&C Licensing may be required.
Work Environment/Physical Requirements:
Works in a variety of office environments where standing, walking or sitting at a desk, table or computer workstation may be required for extended periods of time.
May travel by car, plane or other form of transportation to attend business meetings or conferences.
May be required to work in one or more locations in a defined service area. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.
#MEA
Apply TodaySan Francisco, California
We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
AAA has expanded our Club Owned Fleet team to San Francisco! Here is an exciting opportunity to join our team from the ground up!
At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
Why Work For Us?
Great Pay - with the opportunity for increases when performance skill blocks are achieved
Training – You’ll attend a thorough, comprehensive, training program
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Monthly bonus potential
Paid Time Off- Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members
Essential Functions
Driving and operating a service vehicle (i.e. flat tire changes, lock-out, fuel delivery services, etc.)
On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving
Leverages sales skills for offering products and services from AAA to member during service interaction
Utilizing on-board computer, radio communications, and mapping systems
Completion of daily paperwork (i.e. call-logs, battery invoices, cash receipts, etc.)
Knowledge/Skills/Abilities
Clear and proficient verbal and written communication even under pressure
Common knowledge of vehicle components and the common reasons for vehicle failure
Demonstrates problem solving and listening skills to evaluate member safety as well as the ability to discern safety issues and respond appropriately
Ability to drive a manual/automatic shift vehicle
Education & Experience/Licenses & Certification
Two (2) years of experience in a customer contact role
Education and training. I.E.: AAA Compliance Training, RPST,TSAAC, Lock-out, PSP, Battery Service Training
Vocational technical automotive training/certification or equivalent experience (preferred)
ASE (Automotive Service Excellence) certification(preferred)
Work Environment/Physical Requirements
Works outdoors at vehicle sites when servicing vehicles. Lifting and carrying tires and parts, weighing up to 50 pounds, several times a day; bending, kneeling and stooping as required for service calls. Works in all weather and all traffic conditions. Vehicle recovery sites may be wet, messy and hazardous. Service Providers are required to provide a photograph for identification purposes.
Apply TodayWatsonville, California
We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
Essential Functions
Knowledge/Skills/Abilities
Education & Experience/Licenses & Certification
Work Environment/Physical Requirements
Works in an office environment sitting at a desk, table or computer workstation for extended periods of time. May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.
#LIFE
Apply TodayLos Gatos, California
We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
Essential Functions
Knowledge/Skills/Abilities
Education & Experience/Licenses & Certification
Work Environment/Physical Requirements
Works in an office environment sitting at a desk, table or computer workstation for extended periods of time. May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.
#LIFE
Apply TodayFolsom, California
We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
A career with AAA Northern California, Nevada and Utah is unique, just like you.
We’re a mission-driven Member services organization. We have a saying here at AAA that we aspire to be America’s most trusted organization absolutely famous for doing the right thing. With more than four million Members, our purpose is to bring peace of mind to Members so that they can enjoy life more.
We work hard to create an environment where you can thrive and where you use your skills and talents to help us deliver legendary Member service. You’ll help have a positive impact on the diverse communities we serve, too.
AAA is known for providing exceptional products, service and experiences to our members. Life insurance is no exception. Our unique Life Insurance Specialist role works collaboratively with branch teams to provide a knowledgeable examination of our members life insurance needs.
Why work for us?
Life Insurance Agent Responsibilities:
Education & Experience/Licenses & Certification
We’ll value your skills and experience. We’re building a performance organization with heart and developing a pipeline of tomorrow’s leaders. Your work will be enhanced with training opportunities, a mentoring program and our Promote-from-within philosophy. We celebrate our diversity and leverage the power of many minds.
Apply TodayEureka, California
We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
Why Work For Us?
Great Pay – Paid training and competitive hourly base + incentives.
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay.
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.
Summary:
The Member Experience Associate acts in a service and sales capacity, responsible for providing caring, outstanding Member service with heart while actively promoting cross sales referrals, sales and branch promotions.
Essential Functions
Knowledge/Skills/Abilities
Education & Experience / Licenses & Certification
Work Environment/Physical Requirements
Scottsdale, Arizona
We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
Why Work For Us?
Summary
Essential Functions
Knowledge/Skills/Abilities
The requirements listed below are representative of the knowledge, skills, and/or abilities required to successfully perform the job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education & Experience/Licenses & Certification
Valid Arizona driver's license and current 39 month driving record.
#MCC
Phoenix, Arizona
We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
Why Work For Us?
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members
Job Summary:
Our Fleet Administrator assists in the administration and coordination of the organization’s fleet of motor vehicles. This position will manage the tracking, leasing, recordkeeping, and maintenance of fleet vehicles.
Essential Duties
• Manage the clubs inventory of trucks, cars and material handling equipment
• Assist with life-cycle tracking and strategies for vehicle ordering
• Lead and manage the fleet due-diligence tasks for all acquisitions to include remote registrations, and taxes.
• Manage the licensing of newly acquired and company owned vehicles
• Develop and manage the vehicle parking citation and infractions within the club footprint
• Manage the tracking and disposition of the retired fleet efficiently and accurately
• Maintain DOT compliance and regulations for vehicles and employees, as required
• Assist in the reconciliation of all fleet vehicles
• Work with Accounting, all Business Lines and Risk to ensure transparency of all fleet
• Work with all business lines to ensure proper updates of fleet
Knowledge/Skills/Abilities
• Procurement and inventory procedures and practices, surplus property principles and practices.
• Ability to analyze data and create reports.
• Equipment safety and accident prevention strategies.
• Knowledge of financial and procurement practices and procedures, equipment repair practices and shop operations.
• Understanding of equipment specifications and the relevance of individual equipment types for the overall fleet.
• Experience in fleet management and oversight of equipment operations.
• Experience working with web based inventory programs, managing and processing payments.
• Knowledge of fleet maintenance programs.
EDUCATION AND EXPERIENCE
• Bachelor degree in mechanical engineering, business administration or related field is preferred.
• 3 years of insurance claims processing, fleet management and safety experience required
• High level of understanding of federal and state regulations with regards to FMCSA, DOT, DMV and OSHA
• Proven experience in vehicle fleet accident and safety management
• Automobile Insure claim processing and body repair estimating
• Comfortable with working with the complete Microsoft Smart Suite with expertise in Microsoft Excel
• Familiarity with the 5 Keys of the Smith System Defensive Driving methodology
Peoria, Arizona
We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
Come Join Us
Check out the benefits!
Job Responsibilities:
Performs oil changes and lubrication service for member and nonmember vehicles.
Performs tire repairs and installation service for member and nonmember vehicles.
Performs other minor repairs as assigned by Lead Tech or Service Advisor, according to their abilities.
Assist upper level technicians as needed and for experience.
Test drives vehicles when practical for any/all performance or drivability concerns before performing work
Exception: when unsafe or vehicle not drivable
Retest drives after repairs completed to verify that repair solved defined problems
Maintains clean and safe work environment; cleans spills and debris immediately to reduce hazards
Maintain company provided equipment and machinery
Follows company and industry safety rules and regulations
Reports all unsafe conditions to supervisor including but not limited to lifts, overhead doors, and equipment
Attends all required training, seeks additional training to maintain and increase effectiveness
Keeps up to date on industry trends and repair procedures.
Attends and successfully completes at least 12 hours of continuing auto repair training per year sponsored and/or provided by the club.
Maintains customer vehicles in regard to cleanliness and does not tune or otherwise adjust any controls within the vehicle.
Verifies as soon as practicable that parts ordered for the vehicle assigned to them are correct.
Performs all repairs according to MAP (Motorist Assurance Program), OEM (Original Equipment Manufacturers) or accepted industry standard.
Performs digital inspection and documents to their full potential. Notates all pertinent information into the shop inspection or management system, attaches all photos or videos to illustrate repairs or needs to the inspection.
Assures all comeback related repairs are prioritized as directed by manager or lead.
Communicates effectively as necessary with manager, service advisors and other technicians to contribute to the overall performance of the location
Responsible for the safety and accuracy of all repairs made and or systems inspected to assure vehicle is as safe or more safe condition as was prior to work commencing
Performs other related duties as assigned.
Note: May require travel to different locations on an as needed basis
Knowledge/Skills/Abilities
Effective verbal and written communication skills in the language(s) required for the role, as justified for business necessity
Effective organization, interpersonal and negotiation skills
Ability to work scheduled hours as necessitated by business need
Math and computer skills with experience using software applications including word processing, spreadsheets, browsers, and email
Member service focus
Automotive/mechanical background
Ability to drive vehicles equipped with manual transmission
Knowledge of equipment/tool operation and diagnostic/repair procedures
Maintains 20% productivity measured by hours worked/hours flagged
Education & Experience/ Licenses & Certifications
High School diploma or equivalent certification (GED)
Valid driver license and acceptable driving record
Six months experience in general repair, lube services and or tire shop
Work Environment/Physical Requirements
Ability to lift and or carry up to 50lbs
Standing, bending, kneeling, pushing, reaching, lifting, climbing ladders
Exposure to loud noises
Peoria, Arizona
We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
Come Join Us
Check out the benefits!
Job Responsibilities:
Performs work that is indicated on Approved Repair Orders.
Performs only needed and or customer requested services on vehicles.
Performs all repairs according to MAP (Motorist Assurance Program), OEM (Original Equipment Manufacturers) or accepted industry standard procedures
Assures all repairs are for the benefit of the member/customer.
Test drives all vehicles when practical for any/all performance or drivability concerns before performing work
Exception: when unsafe or vehicle not drivable
Retest drives after repairs completed to verify that repair solved defined problems
Maintains clean and safe work environment; cleans spills and debris immediately to reduce hazards
Maintain company provided equipment and machinery
Follows company and industry safety rules and regulations
Reports all unsafe conditions to supervisor including but not limited to lifts, overhead doors, and equipment
Attends all required training, seeks additional training to maintain and increase effectiveness
Keeps up to date on industry trends and repair procedures.
Attends and successfully completes at least 24 hours of continuing auto repair training per year sponsored and/or provided by the club.
Maintains customer vehicles in regard to cleanliness and does not tune or otherwise adjust any controls within the vehicle.
Verifies as soon as practicable that parts ordered for the vehicle assigned to them are correct.
Performs digital inspection and documents to their full potential. Notates all pertinent information into the shop inspection or management system, attaches all photos or videos to illustrate repairs or needs to the inspection.
Assures all comeback related repairs are prioritized as directed by manager or lead.
Communicates effectively as necessary with manager, service advisors and other technicians to contribute to the overall performance of the location
Responsible for the safety and accuracy of all repairs made and or systems inspected to assure vehicle is as safe or more safe condition as was prior to work commencing
Performs other related duties as assigned.
Note: May require travel to different locations on an as needed basis
Knowledge/Skills/Abilities
Effective verbal and written communication skills in the language(s) required for the role, as justified for business necessity
Effective organization, interpersonal and negotiation skills
Ability to work scheduled hours as necessitated by business need
Math and computer skills with experience using software applications including word processing, browsers, and email
Member service focus
Ability to drive vehicles equipped with manual transmission
Knowledge of equipment/tool operation and diagnostic/repair procedures
Maintains 100% productivity as measured by dividing hours worked by labor hours flagged
Education & Experience/ Licenses & Certifications
High School diploma or equivalent certification (GED)
Valid driver license and acceptable driving record
At least four years experience as an automobile technician
ASE Master Tech with L1 certification level or equivalent OEM certifications and fulfills ASE requirement within one year of hire. .
Smog Repair and Testing Certification preferred (CA only)
Work Environment/Physical Requirements
Ability to lift and or carry up to 50lbs
Standing, bending, kneeling, pushing, reaching, lifting, climbing ladders
Exposure to loud noises
#M
Apply TodayTempe, Arizona
We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
Job Summary
This position is responsible for providing scheduling for service, repair, maintenance, and inspections for the existing Commercial Business base. These services are critical for the ongoing customer service experience and satisfaction of the account base. The department has primary responsibility for customer retention through the responsiveness and provision of repair, Inspection, support, and maintenance operations and service.
Job Stability - Career Growth
Great Benefits - Medical/Dental/Vision
Retirement - 401k matching up to 4%
Work/Life Balance - PTO 3 Weeks + 9 paid holidays
RESPONSIBILITIES/JOB DUTIES:
KNOWLEDGE AND SKILLS:
EDUCATION, KNOWLEDGE, SKILLS, COMPETENCIES, CERTIFICATIONS/LICENSES:
#SAFE
Clearfield, Utah
We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
Why work for us?
Great Pay - $16.75 with additional increases when you hit performance skill blocks.
Training – You’ll attend a thorough, comprehensive, training program
Benefits – Medical, Dental, Vision, wellness program and more!
401k
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan
Paid Time Off – Ten hours per month, ten holidays annually, one floating holiday and 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members
Room for advancement
Essential Functions
Multitask using technology systems to coordinate rescue for AAA Members in need of roadside assistance.
Partner with Territory/Fleet Managers to gain a better understanding of their territory.
Update the information system and keep the member informed of all requested services.
Knowledge/Skills/Abilities
Clear and proficient verbal and written communication even under pressure
Advanced computer, relevant applications, telephone and dispatch/radio skills
Common knowledge of vehicle components and the common reasons for vehicle failure
Demonstrates problem solving and listening skills to evaluate member safety as well as the ability to discern safety issues and respond appropriately
toggle and navigate through multiple applications for simultaneous use
Type 45 WPM
Education & Experience/Licenses & Certification
Two (2) years of experience in a customer contact role
Must be able to work Swing Shift and at least one weekend day
Walnut Creek, California
We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
AAA acquired SAFE Security, the 11th largest smart home security company in the United States, in November 2018 with the vision to become the most trusted smart home security provider in America. With your help, we aspire to provide the same peace of mind at home as we have provided on the roads for the last 100 years.
ESSENTIAL FUNCTIONS:
Perform diagnostic evaluation of system issues and perform troubleshooting and repairs on low voltage security and home automation systems including cameras, thermostats, locks and more.
Install or upgrade new low voltage security and home automation systems inclusive of cameras, thermostats, door locks and more.
Must be flexible with schedule, shift will be Tuesday through Saturday.
Why work for us?
Job Stability - Career Growth
Benefits – Medical, Dental, Vision, and more!
401k Matching – $1 for $1 company match up to 4% of pay
Paid Time Off – Accrual of 3 weeks PTO and nine holidays annually
KNOWLEDGE AND SKILLS:
Low voltage industry experience
Two or more years in a customer service industry role
Strong customer service communication and conflict resolution skills
Strong written and verbal communication skills
Previous experience with both hand and power tools (desired)
Some sales experience (desired)
EDUCATION, KNOWLEDGE, SKILLS, COMPETENCIES, CERTIFICATIONS/LICENSES:
High School Diploma or GED equivalent (required)
Must qualify for applicable licenses / certificates
The ability to use hand tools, laptop, and tablet (required)
WORKING ENVIRONMENT/ MINIMUM PHYSICAL REQUIREMENTS:
This position includes primarily field work. Physical requirements include standing, sitting, bending, lifting, and climbing. Lifting will include up to 40 pounds. Extensive use of a personal computer or tablet is required. Use of hand and power tools is required on occasion.
#LYN
Apply TodaySacramento, California
We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
AAA acquired SAFE Security, the 11th largest smart home security company in the United States, in November 2018 with the vision to become the most trusted smart home security provider in America. With your help, we aspire to provide the same peace of mind at home as we have provided on the roads for the last 100 years.
ESSENTIAL FUNCTIONS:
Perform diagnostic evaluation of system issues and perform troubleshooting and repairs on low voltage security and home automation systems including cameras, thermostats, locks and more.
Install or upgrade new low voltage security and home automation systems inclusive of cameras, thermostats, door locks and more.
Must be flexible with schedule, shift will be Tuesday through Saturday.
Why work for us?
Job Stability - Career Growth
Benefits – Medical, Dental, Vision, and more!
401k Matching – $1 for $1 company match up to 4% of pay
Paid Time Off – Accrual of 3 weeks PTO and nine holidays annually
KNOWLEDGE AND SKILLS:
Low voltage industry experience
Two or more years in a customer service industry role
Strong customer service communication and conflict resolution skills
Strong written and verbal communication skills
Previous experience with both hand and power tools (desired)
Some sales experience (desired)
EDUCATION, KNOWLEDGE, SKILLS, COMPETENCIES, CERTIFICATIONS/LICENSES:
High School Diploma or GED equivalent (required)
Must qualify for applicable licenses / certificates
The ability to use hand tools, laptop, and tablet (required)
WORKING ENVIRONMENT/ MINIMUM PHYSICAL REQUIREMENTS:
This position includes primarily field work. Physical requirements include standing, sitting, bending, lifting, and climbing. Lifting will include up to 40 pounds. Extensive use of a personal computer or tablet is required. Use of hand and power tools is required on occasion.
#LYN
Apply TodayPhoenix, Arizona
We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
Why work for us?
Great Pay – $15.38/hour
Bonus-Monthly Incentive bonus
Training – You’ll attend a thorough, comprehensive, training program
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Paid Time Off – Ten hours per month, ten holidays annually, and 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members
What our Roadside Service Technicians do:
Driving and operating a service vehicle (i.e. loading/towing vehicles, flat tire changes, lock-out, fuel delivery services, etc.)
On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving
Utilizing on-board computer, radio communications, and mapping systems
Completion of daily paperwork (i.e. call-logs, battery invoices, cash receipts, etc.)
Inspecting and submitting maintenance reports of company vehicles for safe and efficient operation
Education and training. I.E.: AAA Compliance Training, RPST,TSAAC, Lock-out, PSP, Battery Service Training
Education & Experience/Licenses & Certification
Must be at least 21 years of age to operate AAA vehicles
Must have open shift availability
Ability to drive a manual/automatic shift vehicle
Customer service skills and the ability to interact with a wide-range of people
Basic math skills
Basic automotive/mechanic knowledge and experience operating a motor vehicle with a valid driver’s license
Basic computer knowledge
Work Environment/Physical Requirements:
Works outdoors at vehicle sites when servicing vehicles. Lifting and carrying tires and parts, weighing up to 50 pounds, several times a day; bending, kneeling and stooping as required for service calls. Works in all weather and all traffic conditions. Vehicle recovery sites may be wet, messy and hazardous.
Service Providers are required to provide a photograph for identification purposes. If needed for identification purposes, a photograph may be obtained after an offer of employment is made and accepted.
**Please note that you will be asked to complete a candidate assessment following your application, via email. Your application will not be considered until the assessment has been completed.**
We’ll value your skills and experience. We’re building a performance organization with heart and developing a pipeline of tomorrow’s leaders. Your work will be enhanced with training opportunities, a mentoring program and our Promote-from-within philosophy. We celebrate our diversity and leverage the power of many minds.
#ERS
Apply TodayTucson, Arizona
We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
Why work for us?
Great Pay – $15.38/hour
Bonus-Monthly Incentive bonus
Training – You’ll attend a thorough, comprehensive, training program
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 4% of pay
Paid Time Off – Ten hours per month, ten holidays annually, and 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members
What our Roadside Service Technicians do:
Driving and operating a service vehicle (i.e. loading/towing vehicles, flat tire changes, lock-out, fuel delivery services, etc.)
On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving
Utilizing on-board computer, radio communications, and mapping systems
Completion of daily paperwork (i.e. call-logs, battery invoices, cash receipts, etc.)
Inspecting and submitting maintenance reports of company vehicles for safe and efficient operation
Education and training. I.E.: AAA Compliance Training, RPST,TSAAC, Lock-out, PSP, Battery Service Training
Education & Experience/Licenses & Certification
Must be at least 21 years of age to operate AAA vehicles
Must have open shift availability
Ability to drive a manual/automatic shift vehicle
Customer service skills and the ability to interact with a wide-range of people
Basic math skills
Basic automotive/mechanic knowledge and experience operating a motor vehicle with a valid driver’s license
Basic computer knowledge
Work Environment/Physical Requirements:
Works outdoors at vehicle sites when servicing vehicles. Lifting and carrying tires and parts, weighing up to 50 pounds, several times a day; bending, kneeling and stooping as required for service calls. Works in all weather and all traffic conditions. Vehicle recovery sites may be wet, messy and hazardous.
Service Providers are required to provide a photograph for identification purposes. If needed for identification purposes, a photograph may be obtained after an offer of employment is made and accepted.
**Please note that you will be asked to complete a candidate assessment following your application, via email. Your application will not be considered until the assessment has been completed.**
We’ll value your skills and experience. We’re building a performance organization with heart and developing a pipeline of tomorrow’s leaders. Your work will be enhanced with training opportunities, a mentoring program and our Promote-from-within philosophy. We celebrate our diversity and leverage the power of many minds.
#ERS
Apply TodayScottsdale, Arizona
We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
Why Work With Us:
Major duties, responsibilities, & expectations
Responsible to manage call volume for auto glass by following proper process and procedure to provide efficient, courteous, and professional service. Gather required information and work closely with customer insurance agency.
Process invoices for payment through glass management software system and verify accuracy on invoices. Work with auto glass team and suppliers to trouble shoot any issues that may occur. Order glass / parts for jobs, create technician work schedules for jobs booked, and dispatch work to technicians.
Maintain excellent communication with auto glass team at all times. Develop complete familiarity with department software. Troubleshoot issues with service, parts, vendors, and customers. Remain up to date on changes in auto glass industry that influence the auto glass business.
May perform other duties as assigned.
Education and Experience
High School Diploma
1-3 Years Experience
Minimum of 2 years of customer service experience in auto glass or comparable industry
We’ll value your skills and experience. We’re building a performance organization with heart and developing a pipeline of tomorrow’s leaders. Your work will be enhanced with training opportunities, a mentoring program and our Promote-from-within philosophy. We celebrate our diversity and leverage the power of many minds.
Apply TodayClearfield, Utah
We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
Why Work For Us?
Training – You’ll attend a thorough, comprehensive, training program
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members
Summary
Responsible for monitoring agents, providing feedback, serving as product expert, sharing best practices, coaching behaviors, and guiding agents to success. As a Team lead you will also manage scheduling and schedule adherence for their assigned team.
Essential Functions
Knowledge/Skills/Abilities
Education & Experience / Licenses & Certification
Work Environment/Physical Requirements
Competency
Las Vegas, Nevada
We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
Why Work For Us?
Great Pay - with the opportunity for increases when performance skill blocks are achieved
Training – You’ll attend a thorough, comprehensive, training program
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members
Summary
Essential Functions
Knowledge/Skills/Abilities
Clear and proficient verbal and written communication even under pressure.
Common knowledge of vehicle components and the common reasons for vehicle failure.
Demonstrates problem solving and listening skills to evaluate member safety as well as the ability. to discern safety issues and respond appropriately.
Education & Experience/Licenses & Certification
High school diploma or equivalent
Automotive trade school certification or equivalent experience
California Smog License
Valid Automobile Operator’s License
3 – 5 years Experience in inspecting and repairing cars and light trucks
ASE certified in L1 and at least 4 other areas
EPA Clean Air Act License #609 (for air conditioning diagnostics and repair)
Work Environment/Physical Requirements
Works outdoors at vehicle sites when servicing vehicles. Lifting and carrying tires and parts, weighing up to 50 pounds, several times a day; bending, kneeling and stooping as required for service calls. Works in all weather and all traffic conditions. Vehicle recovery sites may be wet, messy and hazardous. Service Providers are required to provide a photograph for identification purposes.
#AUTO
Apply TodayWalnut Creek, California
We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
AAA acquired SAFE Security, the 11th largest smart home security company in the United States, in November 2018 with the vision to become the most trusted smart home security provider in America. With your help, we aspire to provide the same peace of mind at home as we have provided on the roads for the last 100 years.
We’re looking for a results-driven "Hunter" to actively seek out, engage, and close customer prospects. You will be part of a team that has a MUST WIN attitude matched by an unparalleled support staff. We’re looking for a closer, self-motivated, individuals with a professional presence. You will have high income potential with monthly payouts! Offering full-time and part-time shifts.
This is a quota-carrying role, primarily responsible for driving new revenue. Work from home opportunity - Candidates must be located in California, Utah or Arizona
Why work for us?
Compensation - salary plus uncapped commission
Benefits – Medical, Dental, Vision, and more!
401k Matching – $1 for $1 company match up to 4% of pay
Paid Time Off – Accrual of 3 weeks PTO and nine holidays annually
Career Growth – Move up your career, internal candidates receive top priority
Summary:
The Inside Sales Representative is responsible for inbound and outbound B2C leads, advancing the sales process, closing new and upgrading existing business and achieving opportunity-based sales quotas. The Inside Sales Representative will conduct research to best qualify leads and reach business targets through telephone and email
Job Duties:
Utilize a consistent contact attempt process via phone and e-mail to nurture, qualify and sell prospects generated by marketing campaigns and ‘cold-calling’ in a production focused environment
Prospect, educate and qualify leads to create sales-ready opportunities
Effectively communicate A3SH’s solutions and value propositions to prospects who may yet be unfamiliar with them leading to demand for A3SH’s ’s solutions
Manage your pipeline with precision, and consistently develop strategies to grow your business
Follow the established sales process and consistently using Salesforce.com to document prospect interactions – ensuring efficient lead management
Consistently monitor market trends and educate yourself on industry best practices to offer valuable perspective to your clients
Requirements:
Ability to qualify opportunities involving multiple key decision makers
Ability to build and maintain lasting relationships with customers
Exceptional verbal communication and presentation skills
Understanding and experience in professional selling processes
Genuine passion for the sales discipline and for helping clients succeed
Ability and desire to thrive in a fast moving, ever-evolving environment
Ability to perform basic calculations and mathematical figures
Bilingual- Spanish preferred
Educations & Experience/Licenses & Certifications:
BA a plus but not required
Minimum of two years' direct work experience in inside or outside sales capacity
Demonstrated success in qualifying opportunities involving multiple decision makers
Demonstrated ability to convert prospects and close deals and achieve sales quotas
Experience with customer relationship management software
Overtime as required; Saturday and Sunday hours on a rotation basis is required
#LYN
Apply TodaySan Francisco, California
We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
Essential Functions
Knowledge/Skills/Abilities
Education & Experience/Licenses & Certification
Work Environment/Physical Requirements
Works in an office environment sitting at a desk, table or computer workstation for extended periods of time. May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.
#LIFE
Apply TodayPhoenix, Arizona
We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
We are passionate about maintaining a diverse and inclusive workplace that reflects the people and culture of the communities we serve, and fostering an environment in which everyone can realize their full potential and grow without barriers. We celebrate our differences as they make us stronger and invigorate our workplace. We believe that each of us enriches our culture by contributing unique perspectives, valuable insights and key strengths. We want each of our Team Members to feel valued, respected and supported.
Why Work For Us
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members
Summary
Supports the design, execution analysis and communication of Voice of Member and/or qualitative and quantitative market research programs and ad-hoc projects.
Essential Functions
Responsible for formulating reports, interpreting data and producing insights and recommendations.
Manages relationship with vendors on a day to day basis.
Accountable for Member Insights support to selected AAA business units.
Education & Experience/Licenses & Certification
Bachelor's Degree in relevant field required
3-5 years' experience in VOC, Qualitative and/or Quantitative Market Research roles - either client and/or vendor side
Work Environment/Physical Requirements
Works in an office environment sitting at a desk, table or computer workstation for extended periods of time. May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.
**Please note that you will be asked to complete a candidate assessment following your application, via email. Your application will not be considered until the assessment has been completed.**
We’ll value your skills and experience. We’re building a performance organization with heart and developing a pipeline of tomorrow’s leaders. Your work will be enhanced with training opportunities, a mentoring program and our Promote-from-within philosophy. We celebrate our diversity and leverage the power of many minds.
Apply TodayClearfield, Utah
We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
Why Work For Us?
401k Matching – $1 for $1 company match up to 6% of pay
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members
Summary:
A Dispatch Coordinator works with the leadership team/dispatch agents and consistently communicates on Out of Network (OON) Service Providers (SP) processes, alerts, and bulletins.
This is a swing-shift position that will require four 10-hour shifts, beginning at 2:30 PM. At least one weekend day will be worked.
Essential Functions:
Knowledge/Skills/Abilities
Education & Experience/Licenses & Certification
Concord, California
We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
Why Work For Us?
Great Pay - with the opportunity for increases when performance skill blocks are achieved
Training – You’ll attend a thorough, comprehensive, training program
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Paid Time Off- Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members
Summary:
Essential Functions
Driving and operating a service vehicle (i.e. flat tire changes, lock-out, fuel delivery services, etc.)
On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving
Leverages sales skills for offering products and services from AAA to member during service interaction
Utilizing on-board computer, radio communications, and mapping systems
Completion of daily paperwork (i.e. call-logs, battery invoices, cash receipts, etc.)
Knowledge/Skills/Abilities
Clear and proficient verbal and written communication even under pressure
Common knowledge of vehicle components and the common reasons for vehicle failure
Demonstrates problem solving and listening skills to evaluate member safety as well as the ability to discern safety issues and respond appropriately
Ability to drive a manual/automatic shift vehicle
Education & Experience/Licenses & Certification
Two (2) years of experience in a customer contact role
Education and training. I.E.: AAA Compliance Training, RPST,TSAAC, Lock-out, PSP, Battery Service Training
Vocational technical automotive training/certification or equivalent experience (preferred)
ASE (Automotive Service Excellence) certification(preferred)
Work Environment/Physical Requirements
Works outdoors at vehicle sites when servicing vehicles. Lifting and carrying tires and parts, weighing up to 50 pounds, several times a day; bending, kneeling and stooping as required for service calls. Works in all weather and all traffic conditions. Vehicle recovery sites may be wet, messy and hazardous. Service Providers are required to provide a photograph for identification purposes.
#CHI
Apply TodayRichmond, California
We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
Why Work For Us?
Great Pay - with the opportunity for increases when performance skill blocks are achieved
Training – You’ll attend a thorough, comprehensive, training program
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Monthly bonus potential
Paid Time Off- Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members
Essential Functions
Driving and operating a service vehicle (i.e. flat tire changes, lock-out, fuel delivery services, etc.)
On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving
Leverages sales skills for offering products and services from AAA to member during service interaction
Utilizing on-board computer, radio communications, and mapping systems
Completion of daily paperwork (i.e. call-logs, battery invoices, cash receipts, etc.)
Knowledge/Skills/Abilities
Clear and proficient verbal and written communication even under pressure
Common knowledge of vehicle components and the common reasons for vehicle failure
Demonstrates problem solving and listening skills to evaluate member safety as well as the ability to discern safety issues and respond appropriately
Ability to drive a manual/automatic shift vehicle
Education & Experience/Licenses & Certification
Two (2) years of experience in a customer contact role
Education and training. I.E.: AAA Compliance Training, RPST,TSAAC, Lock-out, PSP, Battery Service Training
Vocational technical automotive training/certification or equivalent experience (preferred)
ASE (Automotive Service Excellence) certification(preferred)
Work Environment/Physical Requirements
Works outdoors at vehicle sites when servicing vehicles. Lifting and carrying tires and parts, weighing up to 50 pounds, several times a day; bending, kneeling and stooping as required for service calls. Works in all weather and all traffic conditions. Vehicle recovery sites may be wet, messy and hazardous. Service Providers are required to provide a photograph for identification purposes.
Apply TodayRancho Cordova, California
We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
Why Work For Us?
Great Pay - with the opportunity for increases when performance skill blocks are achieved
Training – You’ll attend a thorough, comprehensive, training program
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Paid Time Off- Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members
Summary:
Essential Functions
Driving and operating a service vehicle (i.e. flat tire changes, lock-out, fuel delivery services, etc.)
On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving
Leverages sales skills for offering products and services from AAA to member during service interaction
Utilizing on-board computer, radio communications, and mapping systems
Completion of daily paperwork (i.e. call-logs, battery invoices, cash receipts, etc.)
Knowledge/Skills/Abilities
Clear and proficient verbal and written communication even under pressure
Common knowledge of vehicle components and the common reasons for vehicle failure
Demonstrates problem solving and listening skills to evaluate member safety as well as the ability to discern safety issues and respond appropriately
Ability to drive a manual/automatic shift vehicle
Education & Experience/Licenses & Certification
Two (2) years of experience in a customer contact role
Education and training. I.E.: AAA Compliance Training, RPST,TSAAC, Lock-out, PSP, Battery Service Training
Vocational technical automotive training/certification or equivalent experience (preferred)
ASE (Automotive Service Excellence) certification(preferred)
Work Environment/Physical Requirements
Works outdoors at vehicle sites when servicing vehicles. Lifting and carrying tires and parts, weighing up to 50 pounds, several times a day; bending, kneeling and stooping as required for service calls. Works in all weather and all traffic conditions. Vehicle recovery sites may be wet, messy and hazardous. Service Providers are required to provide a photograph for identification purposes.
#ERS
Apply TodaySparks, Nevada
We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
Why Work For Us?
Great Pay - $17/hr (with the potential to make up an additional $8/hr with incentive bonus plan)
Training – You’ll attend a thorough, comprehensive, training program
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Paid Time Off- Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members
Essential Functions
Driving and operating a service vehicle (i.e. flat tire changes, lock-out, fuel delivery services, etc.)
On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving
Utilizing on-board computer, radio communications, and mapping systems
Completion of daily paperwork (i.e. call-logs, battery invoices, cash receipts, etc.)
Knowledge/Skills/Abilities
Strong customer service skills
Clear and proficient verbal and written communication even under pressure
Demonstrates problem solving and listening skills to evaluate member safety as well as the ability to discern safety issues and respond appropriately
Work Environment/Physical Requirements
Works outdoors at vehicle sites when servicing vehicles. Lifting and carrying tires and parts, weighing up to 50 pounds, several times a day; bending, kneeling and stooping as required for service calls. Works in all weather and all traffic conditions. Vehicle recovery sites may be wet, messy and hazardous. Service Providers are required to provide a photograph for identification purposes.
#ERS
Apply TodayMissoula, Montana
We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
Why Work For Us?
Great Pay – Paid training and competitive hourly base + incentives.
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay.
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.
Summary:
The Member Experience Associate acts in a service and sales capacity, responsible for providing caring, outstanding Member service with heart while actively promoting cross sales referrals, sales and branch promotions.
Essential Functions
Knowledge/Skills/Abilities
Education & Experience / Licenses & Certification
Work Environment/Physical Requirements
#MEA
Apply TodayHenderson, Nevada
We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
Why Work For Us?
Summary
Essential Functions
• Promptly meet and great all members/customers in a timely, and courteous manner.
• Handle incoming telephone calls following the proper process.
• Maintain the member/customer scheduling system at the facility.
• Listen and offer the appropriate diagnostic, maintenance, or repair service that meets the member/customer’s needs.
• Provide all members/customers with an estimated completion time, and keep them informed of any
changes in the promised time.
• Maintain proper communication with the service department. Provide accurate and detailed information to technicians to assist in diagnosis.
• Handle minor member/customer concerns, turning over any unresolved issues to the General Manger for a quick resolution.
• Follow all policies and procedures set forth by management.
• Other duties as assigned.
Knowledge/Skills/Abilities
• Excellent customer service skills, verbal communication, written communication, time management, leadership, and good listening skills
• Frequently requires long working hours and will require some Saturday hours
• Bilingual communication skills a plus
Education & Experience/Licenses & Certification
• High school diploma or equivalent. ASE certifications a plus.
• Automotive service experience a plus but not required
• Strong background delivering world class customer experiences
Work Environment/Physical Requirements
Works in an office environment sitting at a desk, table or computer workstation for extended periods of time. May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.
Apply TodayEl Dorado Hills, California
We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
Why Work With Us:
Job Responsibilities:
Performs oil changes and lubrication service for member and nonmember vehicles.
Performs tire repairs and installation service for member and nonmember vehicles.
Performs other minor repairs as assigned by Lead Tech or Service Advisor, according to their abilities.
Assist upper level technicians as needed and for experience.
Test drives vehicles when practical for any/all performance or drivability concerns before performing work
Exception: when unsafe or vehicle not drivable
Retest drives after repairs completed to verify that repair solved defined problems
Maintains clean and safe work environment; cleans spills and debris immediately to reduce hazards
Maintain company provided equipment and machinery
Follows company and industry safety rules and regulations
Reports all unsafe conditions to supervisor including but not limited to lifts, overhead doors, and equipment
Attends all required training, seeks additional training to maintain and increase effectiveness
Keeps up to date on industry trends and repair procedures.
Attends and successfully completes at least 12 hours of continuing auto repair training per year sponsored and/or provided by the club.
Maintains customer vehicles in regard to cleanliness and does not tune or otherwise adjust any controls within the vehicle.
Verifies as soon as practicable that parts ordered for the vehicle assigned to them are correct.
Performs all repairs according to MAP (Motorist Assurance Program), OEM (Original Equipment Manufacturers) or accepted industry standard.
Performs digital inspection and documents to their full potential. Notates all pertinent information into the shop inspection or management system, attaches all photos or videos to illustrate repairs or needs to the inspection.
Assures all comeback related repairs are prioritized as directed by manager or lead.
Communicates effectively as necessary with manager, service advisors and other technicians to contribute to the overall performance of the location
Responsible for the safety and accuracy of all repairs made and or systems inspected to assure vehicle is as safe or more safe condition as was prior to work commencing
Performs other related duties as assigned.
Note: May require travel to different locations on an as needed basis
Knowledge/Skills/Abilities
Effective verbal and written communication skills in the language(s) required for the role, as justified for business necessity
Effective organization, interpersonal and negotiation skills
Ability to work scheduled hours as necessitated by business need
Math and computer skills with experience using software applications including word processing, spreadsheets, browsers, and email
Member service focus
Automotive/mechanical background
Ability to drive vehicles equipped with manual transmission
Knowledge of equipment/tool operation and diagnostic/repair procedures
Maintains 20% productivity measured by hours worked/hours flagged
Education & Experience/ Licenses & Certifications
High School diploma or equivalent certification (GED)
Valid driver license and acceptable driving record
Six months experience in general repair, lube services and or tire shop
Work Environment/Physical Requirements
Ability to lift and or carry up to 50lbs
Standing, bending, kneeling, pushing, reaching, lifting, climbing ladders
Exposure to loud noises
Tempe, Arizona
We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
AAA recently acquired SafeGuard, the 11th largest smart home security company in the United States, with the vision to become the most trusted brand in this industry. Safeguard, has been Protecting Arizona families and businesses for over 50 years; we are Arizona's largest locally-operated security provider. With an A+ Better Business Bureau Ranking, we prove every day that we love being there for and helping our customers. We work hard to create an environment where you can thrive and use your skills and talents to help us deliver legendary Customer Service. You’ll help positively impact every homeowner and the communities that we serve, too.
Job Summary
This position exists to provide maintenance services to our clients that have a gate maintenance contract through scheduled preventative maintenance, emergency services and other client needs
Essential Functions:
Conduct preventative maintenance on gates for clients with contracted services
Provide emergency gate repair for clients with contracted services
Provide similar assistance with access, camera and s conduct preventative maintenance on gates for clients with contracted services.
Provide trouble shooting and repair for damaged or malfunctioning gates for clients with contracted services
Provide similar assistance with access, camera and similar systems
Document service and installation actions by completing forms, reports, logs and records
Why work for us?
Training - Career Advancement!
Great Benefits - Medical/Dental/Vision
Retirement - 401k matching up to 4%
Work/Life Balance - PTO 3 Weeks + 9 paid holidays
Education, Skills, Competencies, Certifications, Licenses:
One year experience in gate operator repair and installation or welding experience
Use of basic hand tools and manual labor
Strong attention to detail
Mechanically-inclined; Safety oriented
Clean driving record and ability to pass background check/Drug test
High School diploma or GED equivalent (required)
Working Environment/Minimum Physical Requirements:
Use of basic hand tools and manual labor
#SAFE
Apply TodayBerkeley, California
We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
At A3 Labs we come to work to dream, design and define how we will live and move into the future. We exist to harness these forces for the benefit of Members and future generations, humanizing disruptive change for the betterment of the communities we serve. We’re looking for bright, passionate, and collaborative people to join our tight-knit team as we innovate in the spirit of service.
Why Work For Us?
Impact. Lead the charge in mobility as a service movement and enable people’s lives to improve through the sharing economy. Leverage the best of an established 115 year-old not for profit combined with start-up speed and agility to create real and meaningful impact.
Recognition. We offer a competitive total compensation package including base salary, annual performance bonuses, benefits, and 401(k) Company match with additional discretionary contribution potential.
Lifestyle. We do honorable work, and we practice our values: humility, integrity, teamwork, and service. You’ll have the security of a larger organization but you’ll move at startup speed.
Summary
This operations position leads a team focused on maximizing the monetization and utilization of all assets and minimizing the costs of providing service. The team will accelerate the path to financial sustainability for the line of business.
Essential Functions
Lead the Fleet Support function in ensuring Gig vehicles are efficiently assigned tickets to be cleaned, fueled, serviced, and positioned to deliver maximum value to Gig Members.
Lead the Strategic Finance function in developing and evaluating business cases, delivering timely analyses of ongoing operational activities, and forecasting operational and financial performance.
Lead the Business Intelligence function in maintaining the structure, process, quality, and access to data and reporting, and then turning this information into dashboards, actionable insights, and business decisions.
Serve on the Gig Leadership Team and contribute towards the overall business success.
Knowledge/Skills/Abilities
A minimum of 3 years of financial management experience.
A minimum of 2 years of strategy experience.
Education & Experience/Licenses & Certification
Bachelor’s degree in Finance, Economics, Engineering, Mathematics, Statistics, or a related discipline
MBA preferred
Financial statement literacy
Multivariate statistical analysis and predictive modeling experience
Experience in Tableau and writing SQL code in relational database environment
Strong business acumen, transformational thinking, and ability to execute
Supervisory Responsibilities
Position has full supervisory responsibility for 10 Team Members, including nine roles on the Fleet Support Team (one Team Lead and eight Member Care Specialists) and one Data Scientist role.
Working Environment/Minimum Physical Requirements
This is primarily an office job. Physical requirements include standing, sitting, bending and lifting (up to 15 pounds). Approximately 98% of time is spent using a video display terminal.
Clearfield, Utah
We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
At A3 Labs we come to work to dream, design and define how we will live and move into the future. We exist to harness these forces for the benefit of Members and future generations, humanizing disruptive change for the betterment of the communities we serve. We're looking for bright, passionate, and collaborative people to join our tight-knit team as we innovate in the spirit of service.
Why Work For Us?
Impact. Lead the charge in mobility as a service movement and enable people's lives to improve through the sharing economy. Leverage the best of an established 119 year-old not for profit combined with start-up speed and agility to create real and meaningful impact.
Recognition. We offer a competitive total compensation package including base salary + commissions annual performance bonuses, benefits, and 401(k) Company match with additional discretionary contribution potential.
Lifestyle. We do honorable work, and we practice our values: humility, integrity, teamwork, and service. You'll have the security of a larger organization but you'll move at startup speed.
Summary
The Identity Champion (IDC) Sales Associate serves our Members by selling and servicing Identity Champion memberships. Sales Associates thoughtfully assist our Members to acquire, maintain and make the most of their membership in AAA Identity Champion. IDC Sales Associates use sales techniques and product knowledge to identify customer-specific needs to generate new sales and upsell to prospective and current Identity Champion Members, effectively overcoming objections to close the sale.
Consistently provides a sales experience that enhances the Member's affinity to the AAA brand and results in greater Member satisfaction and loyalty.
Essential Functions
Uses sales techniques and product knowledge to identify customer-specific needs to generate new sales to prospective and current Members. Effectively overcomes objections to close the sale.
Works to meet or exceed targets assigned by the Sales Agent's manager.
Consistently provides a service experience that enhances the Member's affinity to the AAA brand and results in greater Member satisfaction and loyalty.
Proactively performs outbound calls, working marketing lists, occasional special project’s, and cross-selling/up-selling new and existing Members
Knowledge/Skills/Abilities
Possesses sales skills effectively employed in the tracking, following up on and closing of assigned leads.
Knowledge of desktop systems including but not limited to Microsoft Office software applications.
Problem-solving - Identifies problems, lists the possible solutions, evaluates options, and selects options to find solutions to problems. Designs solutions. (Intermediate)
Data Entry - Proficient typing skills. Computer skills and a knowledge of relevant software packages. Basic literacy and numeracy skills. (Intermediate)
Education & Experience/Licenses & Certification
High school diploma or GED required. Bachelor's degree in a relevant field preferred.
1 to 3 years of sales experience required. Identity protection industry and/or call center work experience preferred.
Proven ability to develop rapport via phone interactions (Preferred)
#GG
Apply TodayWalnut Creek, California
We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
Why Work For Us?
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members
This Business Analyst role supports the overall A3 Smart Home strategy and corporate objectives by performing analysis used in identification of business needs to assist in determining solutions to problems or processes. Incumbents work under general supervision, conduct and document most operational, product, and financial activities across business units, rely on experience and judgment to plan and accomplish goals. May participate in larger projects and/or assume responsibility for a portion of the project.
Essential Functions
• With guidance from more experienced analysts, performs analytical activities including developing operational reports, providing business insights/recommendations, and interpreting current financial and business reports.
• Partners with the business operations to prioritize tasks and provide fact-based recommendations in support of operational priorities.
• Maintains the appropriate standard reports, models, and operating procedures.
• Documents existing policy, procedures, and processes and increases knowledge of business unit deliverables.
Knowledge/Skills/Abilities
• Intermediate to advanced SQL query building
• Strong mathematical skills needed
• Critical thinking
• Analytical and organizational skills
• Business communications (written, verbal)
• Programming language experience, i.e. Python, (preferred)
• Basic understanding of operational / product / financial concepts as they apply to business unit, AAA, and home/commercial security industry (preferred)
Education & Experience / Licenses & Certification
• Bachelor's degree in related area or an equivalent combination of education and experience
• 0 – 2 years experience conducting operational, financial and/or business analysis
Tempe, Arizona
We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
AAA recently acquired SAFE Security, the 11th largest smart home security company in the United States, with the vision to become the most trusted brand in this industry. With your help, we aspire to provide the same peace of mind at home as we have provided on the roads for the last 100 years.
AAA Smart Home Customer Experience Team is growing and has an immediate need for passionate, energetic, customer-focused team members with a positive attitude to join our customer support environment. If you are passionate about helping others, have a strong sense of empathy, enjoy a fast paced environment, have the gift of listening and problem solving, then we want you to consider joining our amazing team!
WHY WORK FOR US?
Excellent Pay - $16.00 to $18.00 per hour!
Career Growth - We offer a leadership development program preparing you for a leadership role within 12 months.
Training – You’ll attend a thorough, comprehensive 2 week training program
Benefits – Medical, Dental, Vision, wellness program and more!
Retirement - 401k Matching up to 4%
Paid Time Off – Ten hours per month, nine holidays annually
Job Description
The Smart Home Specialist is responsible for ensuring our Members receive an outstanding member experience. This position will support Member Experience, Scheduling or Monitoring.
Member Experience/Monitoring/Scheduling:
Properly answer and accurately process incoming telephone calls from members, while demonstrating a pleasant and professional telephone manner.
Take action, as necessary, to appropriately respond to a Member needs and concerns
Deliver extraordinary customer service to Members, using sound business judgment, by accurately answering questions, applying and interpreting department policy and effectively utilizing department references and resources.
Maintain high call quality standards at all times
Responsible for researching and analyzing customer accounts to provide proper resolution to Member concerns.
Resolve Member escalations with professionalism
Update member information when necessary.
Member Experience:
Take incoming calls from members on various issues from billing and account inquiries, basic technical equipment and software troubleshooting and product questions.
Monitoring:
Monitors incoming alarm and maintenance signals using established protocol.
Documents events as they take place with speed and accuracy in the alarm monitoring software.
Multiple Shifts available; days, nights or swing shift.
Scheduling:
Assist members in scheduling installations and service while providing legendary customer service.
Performs other job duties, as assigned
Knowledge/Skills/Abilities:
Strong written and verbal communication skills
Must have the ability to listen effectively and respond empathetically
Must have the ability to maintain composure when dealing with customer escalations and emergency alarm calls
Ability to critically think, creatively problem solve and confidently act
Must posses technical aptitude and be proficient with Windows applications; must be able to navigate through multiple programs and screens efficiently
Must have strong attention to detail skills
Ability to multitask while providing outstanding customer experience
Must be able to work independently and as part of a team
Ability to work overtime and/or holidays as necessitated by business and/or weather conditions
Able to work weekends and flexible with a set shift
Education & Experience / Licenses & Certification
Minimum 1 year of experience in frontline customer sales or service
Bilingual preferred (Spanish a plus)
High School diploma or equivalent
#LYN
Apply TodayClearfield, Utah
We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
We’re looking for a results-driven work at home Sales Representative to actively seek out and engage customer prospects. You will be part of a team that has a MUST WIN attitude matched by an unparalleled support staff. We’re looking for hardworking, self-motivated, individuals with a professional presence. You will be working with a company and a team that is second to none and we are looking for the same! This is a quota-carrying role, primarily responsible for driving new revenue. Our team members Must reside in Utah.
#MEA
Apply TodayClearfield, Utah
We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
At AAA we come to work to dream, design and define how we will live and move into the future. We exist to harness these forces for the benefit of Members and future generations, humanizing disruptive change for the betterment of the communities we serve. We’re looking for bright, passionate, and collaborative people to join our tight-knit team as we innovate in the spirit of service.
Why Work For Us?
Great Starting Pay: hourly + commission
Career Growth - We offer a leadership development program where you can be promoted as early as 6 months with a pay increase
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching
Paid Time Off – Ten hours per month, nine holidays annually
Job Stability – We’re not going anywhere. AAA has been around for over a century and we have not had a single layoff during these uncertain times!
While this is a fully remote position, each team adheres to a specific location strategy, which allows them to work more effectively together. Therefore, the candidate should reside in or near Clearfield, Utah or Phoenix, Arizona
Summary
The Senior Outbound Sales Representative serves our Members by selling and servicing memberships. Senior Outbound Sales Representatives thoughtfully assist our Members to acquire, maintain and make the most of their membership in AAA.
Essential Functions
Uses expert sales techniques and product knowledge to identify customer-specific needs to generate new sales to prospective and current Members. Effectively overcomes objections to close the sale.
Works to consistently meet and/or exceed targets assigned by the Senior Sales Agent’s manager.
Supports Sales Associates with sales techniques and product knowledge
Consistently provides am exemplary service experience that enhances the Member’s affinity to the AAA brand and results in greater Member satisfaction and loyalty.
Proactively solicits new Identity Champion sales by handling inbound calls, performing outbound calls, working marketing lists, and cross-selling/up-selling new and existing Members.
Knowledge/Skills/Abilities
Has expertise in sales skills effectively employed in the tracking, following up on and closing of assigned leads.
Strong track record of converting and closing leads
Knowledge of desktop systems including but not limited to Microsoft Office software applications.
Problem-solving - Identifies problems, lists the possible solutions, evaluates options, and selects options to find solutions to problems. Designs solutions. (Intermediate)
Data Entry - Proficient typing skills. Computer skills and a knowledge of relevant software packages. Basic literacy and numeracy skills. (Intermediate)
Education & Experience/Licenses & Certification
High school diploma or GED required. Bachelor's degree in relevant field preferred.
2+ years of sales experience required. Insurance industry and/or call center work experience preferred.
Proven ability to develop rapport via phone interactions (Preferred)
Proven sales track record
Clearfield, Utah
We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
We are passionate about maintaining a diverse and inclusive workplace that reflects the people and culture of the communities we serve, and fostering an environment in which everyone can realize their full potential and grow without barriers. We celebrate our differences as they make us stronger and invigorate our workplace. We believe that each of us enriches our culture by contributing unique perspectives, valuable insights and key strengths. We want each of our Team Members to feel valued, respected and supported.
Why Work For Us
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members
Summary:
Responsible for project management, data analysis, and reporting of our ongoing custom tracking studies. The person in this role needs to have prior experience with quantitative and qualitative approaches, with the ability to lead multiple research projects, while communicating clear and actionable insights.
Essential Functions
Knowledge/Skills/Abilities
Education & Experience/Licenses & Certification
Work Environment/Physical Requirements
Works in an office environment sitting at a desk, table or computer workstation for extended periods of time. May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.
**Please note that you will be asked to complete a candidate assessment following your application, via email. Your application will not be considered until the assessment has been completed.**
We’ll value your skills and experience. We’re building a performance organization with heart and developing a pipeline of tomorrow’s leaders. Your work will be enhanced with training opportunities, a mentoring program and our Promote-from-within philosophy. We celebrate our diversity and leverage the power of many minds.
Apply TodayTempe, Arizona
We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
AAA recently acquired SAFE Security, the 11th largest smart home security company in the United States, with the vision to become the most trusted brand in this industry. With your help, we aspire to provide the same peace of mind at home as we have provided on the roads for the last 100 years.
AAA Smart Home is looking for Security Officers in Scottsdale/North Scottsdale, Tempe, Carefree and Paradise valley areas to join our team! We have multiple shift positions open with opportunities for overtime!
WHY WORK FOR US?
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching
Paid Time Off – Ten hours per month, nine holidays annually
Collaborative Environment – AAA Smart Home will value your contribution to providing exceptional service to our members
ESSENTIAL FUNCTIONS:
Security Officer will be responsible for overseeing the safe and secure operation of the entrance to a gated community including:
KNOWLEDGE AND SKILLS:
EDUCATION, CERTIFICATIONS/LICENSES
#SAFE
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