Careers

Join our team of change makers

We’re looking for bright, passionate, and collaborative people to join
our tight-knit team as we innovate in the spirit of service. If this
sounds like you, let’s talk. Email us at careers@a3ventures.co.

Automotive Technician

Chandler, Arizona

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Why Work With Us:

Check out the benefits!

  • 14 locations with Tempe and Sun City coming soon
  • State of the art equipment
  • Paid training with opportunities for growth
  • Tuition reimbursement for automotive education and ASE Certifications
  • Clean well equipped shops with consistent car count
  • Exceptional benefits within 30 days of hire, with employer contribution to medical/Dental/Vision premiums
  • 401K Matching $1 to $1 up to 6% annually
  • 15 Paid Days off (20 after 1 year) + 9 paid holidays, some Saturdays and no Sundays
  • A free AAA Membership and numerous employee discounts

Job Responsibilities:

  • Performs work that is indicated on Approved Repair Orders.

  • Performs only needed and or customer requested services on vehicles. 

  • Performs all repairs according to MAP (Motorist Assurance Program), OEM (Original Equipment Manufacturers) or accepted industry standard procedures

  • Assures all repairs are for the benefit of the member/customer. 

  • Test drives all vehicles when practical for any/all performance or drivability concerns before performing work

    • Exception: when unsafe or vehicle not drivable

    • Retest drives after repairs completed to verify that repair solved defined problems

  • Maintains clean and safe work environment; cleans spills and debris immediately to reduce hazards

  • Maintain company provided equipment and machinery

  • Follows company and industry safety rules and regulations

  • Reports all unsafe conditions to supervisor including but not limited to lifts, overhead doors, and equipment

  • Attends all required training, seeks additional training to maintain and increase effectiveness

  • Keeps up to date on industry trends and repair procedures. 

  • Attends and successfully completes at least 24 hours of continuing auto repair training per year sponsored and/or provided by the club. 

  • Maintains customer vehicles in regard to cleanliness and does not tune or otherwise adjust any controls within the vehicle.

  • Verifies as soon as practicable that parts ordered for the vehicle assigned to them are correct.

  • Performs digital inspection and documents to their full potential. Notates all pertinent information into the shop inspection or management system, attaches all photos or videos to illustrate repairs or needs to the inspection. 

  • Assures all comeback related repairs are prioritized as directed by manager or lead. 

  • Communicates effectively as necessary with manager, service advisors and other technicians to contribute to the overall performance of the location 

  • Responsible for the safety and accuracy of all repairs made and or systems inspected to assure vehicle is as safe or more safe condition as was prior to work commencing

  • Performs other related duties as assigned.

  • Note: May require travel to different locations on an as needed basis

Knowledge/Skills/Abilities

  • Effective verbal and written communication skills in the language(s) required for the role, as justified for business necessity

  • Effective organization, interpersonal and negotiation skills

  • Ability to work scheduled hours as necessitated by business need

  • Math and computer skills with experience using software applications including word processing, browsers, and email

  • Member service focus

  • Ability to drive vehicles equipped with manual transmission

  • Knowledge of equipment/tool operation and diagnostic/repair procedures

  • Maintains 100% productivity as measured by dividing hours worked by labor hours flagged

Education & Experience/ Licenses & Certifications

  • High School diploma or equivalent certification (GED)

  • Valid driver license and acceptable driving record

  • At least four  years experience as an automobile technician 

  • ASE Master Tech with L1 certification level or equivalent OEM certifications and fulfills ASE requirement within one year of hire. .

  • Smog Repair and Testing Certification preferred (CA only)

Work Environment/Physical Requirements

  • Ability to lift and or carry up to 50lbs

  • Standing, bending, kneeling, pushing, reaching, lifting, climbing ladders

  • Exposure to loud noises

#MCC

Apply Today

Associate Product Marketer

Walnut Creek, California

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Why Work For Us?

  • Benefits – Medical, Dental, Vision, wellness program and more!

  • 401k Matching – $1 for $1 company match up to 6% of pay

  • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan

  • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities

  • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Reporting to the Senior Director, Insurance Product Marketing, our Associate Product Marketer will be assigned full responsibility for a product and its business results. They will be accountable for managing product development and executing strategies and plans in partnership with cross-functional teams and external creative agencies.


 

Essential Functions

  • Strategy and Execution - Manage key business KPIs to accomplish strategic goals

  • Marketing Strategic Plan Development & Execution – Responsible for development and execution of annual plans including business analytics, communication, digital and social media plans. Partner internally and externally to develop and execute marketing activities that drive growth and achieve targets

  • Competitive Intelligence – Monitor competitor activities, including pricing, promotion, new product launches, advertising

  • Marketing Budget – Manage marketing budget, including budget tracker, PO's and invoicing

  • Project Management – Perform ad-hoc projects as needed to support Product Marketing Manager

  • Communication/ Networking – Guide advertising agencies and production vendors to execute communication plan; Assist in vendor negotiations and selection to control expense; prepare materials with creative agencies

Knowledge/Skills/Abilities

  • Strategic leadership skills

  • Strong problem solving skills

  • Proficient in financial and analytical thinking and analyses

  • Clear and concise communication skills and team influencer

Education & Experience/Licenses & Certification

  • College degree

  • 3-5 years related work experience

Apply Today

Commercial Insurance Agent

Phoenix, Arizona

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Essential Functions

  • Responsible to quote and write personal and commercial lines insurance including, auto, homeowner, life, health, business owners and worker’s compensation.   
  • Prospect within the community to develop new insurance business and create brand presence. Prospect from various resources
  • Required to meeting or exceed sales goals set by management Provide customer service to insurance clients.
  • Employees are required to support the lead generation initiative by providing qualified leads to other business lines of AAA Arizona that include Travel, Insurance, Automotive and Financial.   
  • Maintain records, logs and files according to department and club guidelines. Demonstrate thorough and competent skills in both industry and Club computerized systems.
  • May perform other duties as assigned.

Education & Experience/Licenses & Certification

  • High School Diploma or GED required
  • 1-3 years related experience
  • Valid Arizona Property and Casualty Insurance License
  • Valid Arizona driver's license
  • A minimum of six months’ experience in a fast paced, multi-task work environment selling P&C lines of business.

PHYSICAL DEMANDS: Required by the Americans with Disabilities Act (ADA)


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions o this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


While performing the duties of this job, the employee is regularly required to talk and hear, required to sit, occasionally required to stand and walk; use and to finger, handle, or feel; and reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, peripheral vision and the ability to focus. Operate personal or company vehicle as a requirement of position

Apply Today

Customer Service Representative - Work At Home MUST LIVE IN UTAH

Clearfield, Utah

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members. ​.

Why work for us?

  • Great Pay – $13.50/hour with the ability to increase to $15.12 with performance based skill block increases

  • Commission - ability to earn commission on each sell

  • Training – You’ll attend a thorough, comprehensive  training program

  • Benefits – Medical, Dental, Vision, wellness program and more!

  • 401k Matching – $1 for $1 company match up to 6% of pay

  • Paid Time Off

  •  24 hours per year earmarked for volunteer activities

  • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Summary

Sales Associates serve our Members by selling and servicing memberships. Sales Associates thoughtfully assist our Members to acquire, maintain and make the most of their membership in AAA.

Essential Functions

  • Uses sales techniques and product knowledge to identify customer-specific needs to generate new sales to prospective and current Members. Effectively overcomes objections to close the sale.
  • Consistently provides a service experience that enhances the Member’s affinity to the AAA brand and results in greater Member satisfaction and loyalty.

Knowledge/Skills/Abilities

  • Possesses sales skills effectively employed in the tracking, following up on and closing of assigned leads.
  • Knowledge of desktop systems including but not limited to Microsoft Office software applications.

Education & Experience/Licenses & Certification

  • High school diploma or GED required.

**Please note that you will be asked to complete a candidate assessment following your application, via email. Your application will not be considered until the assessment has been completed.** 

#GAB

Apply Today

Licensed Outbound Sales Agent

Clearfield, Utah

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members. What work could be more rewarding and meaningful than knowing you have made sure someone is taken care of when life throws a curveball?

Being a Sales and Service Hero takes great willpower, hard work, and a commitment to meeting Member needs while ensuring regulatory compliance. 

Essential Functions: 

  • Enjoy making  a high volume of outbound calls and emails to prospects that have expressed an interest online (internet leads) in receiving a quote from AAA

  • Proactively follow up on new insurance and roadside assistance sales, as well as marketing lists 

  • Use sales techniques and product knowledge to identify customer-specific needs, including conducting insurance reviews to identify a range of suitable products

  • Leverage tools and underwriting guidelines to assess risks and ensure compliance when recommending products and coverage needs

  • Consistently meet or exceed all sales expectations and effectively overcome objections to close the sale and tracks all leads, including following up, to close assigned leads

  • Provides a sales experience that enhances the Member’s affinity to the AAA brand and results in greater Member satisfaction and loyalty

  • High school diploma or GED required, with 1 to 3 years of sales experience in the Insurance industry and/or call center preferred. 

  • Ability to acquire the active and unrestricted state issued license(s) required to place property and casualty insurance within thirty (30) calendar days of hire. Active P&C resident license(s) preferred.

  • Be reliable to work a schedule that may include weekends/holidays and adhere to your assigned work schedule

  • Enjoy working from home and have a dedicated work space free of distractions/noise that includes a desk, chair, etc, along with the ability to hardwire your internet connection

What We Offer: 

  • Training - You will receive virtual paid training that will set you up for success. 

  • Licensing Assistance - AAA will assist with the cost of licensing 

  • Compensation - Generous commission structure with the ability to earn commissions on every policy and product sales. (Agent average earnings $78,000)

  • Work from Home - We provide you with a computer, monitor, headset, and leads. 

  • Schedule - We are open 7 days a week (including weekends and holidays) and offer several schedule options.

  • Paid Time Off - Accrue 5.2 hours of Paid Time Off every pay period during your first 12 months - that’s 17 days in your first year! 

  • Volunteer Time - We know Heroes like to give back to their communities; we grant 24 hours of Paid Volunteer Time every year!

  • Benefits - For eligible Team Members, Medical, Dental, Vision, Life Insurance, Tuition Reimbursement, Employee Assistance Program and more!

  • 401K -  Dollar for dollar company match up to 6% of employee contributions.

Work Environment/Physical Requirements: 

Works in an office environment sitting at a desk, table or computer workstation for extended periods of time.  May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 100 percent of the time spent on the job involves the use of a personal computer.

#GAB

Apply Today

Travel Sales Associate

Clearfield, Utah

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Job Description

A career with AAA Northern California, Nevada and Utah is unique, just like you.

We’re a mission-driven Member services organization. We have a saying here at AAA that we aspire to be America’s most trusted organization absolutely famous for doing the right thing. With more than four million Members, our purpose is to bring peace of mind to Members so that they can enjoy life more.

We work hard to create an environment where you can thrive and where you use your skills and talents to help us deliver legendary Member service. You’ll help have a positive impact on the diverse communities we serve, too

Essential Functions

• Uses sales techniques and product knowledge to identify customer-specific needs to generate new sales to prospective and current Members. Effectively overcomes objections to close the sale.

• Consistently provides a service experience that enhances the Member’s affinity to the AAA brand and results in greater Member satisfaction and loyalty.

Knowledge/Skills/Abilities

• Possesses sales skills effectively employed in the tracking, following up on and closing of assigned leads.

• Knowledge of desktop systems including but not limited to Microsoft Office software applications.

Education & Experience/Licenses & Certification

• High school diploma or GED required.

• Prior sales and/or call center work experience preferred.

We’ll value your skills and experience. We’re building a performance organization with heart and developing a pipeline of tomorrow’s leaders. Your work will be enhanced with training opportunities, a mentoring program and our Promote-from-within philosophy. We celebrate our diversity and leverage the power of many minds.              

Apply Today

Member Experience Associate

Newark, California

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

We're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service. We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.  

Essential Functions

  • Exhibits AAA guiding principles and core values
  • Performs routine sales, service and operational functions for AAA Members including; DMV, cashiering, auto travel, notary and insurance sales support, with expectations for maintaining required standards, policies and procedures
  • Understands and actively promotes products and services to achieve individual goals in support of meeting organization goals and objectives 
  • Overcomes obstacles that create barriers to Team Member or branch efforts
  • Identifies process improvement opportunities and proposes solutions
  • Acts as an agent for change while promoting AAA’s guiding principles and core values

Knowledge/Skills/Abilities

  • Demonstrates sales and service skills. Able to effectively interact, face-to-face, with new, prospective and existing Members.
  • Accuracy and comfort handling money, making change, balancing cash drawer.
  • Good computer skills, proficient in both reading and basic arithmetic.
  • Good written and verbal communication skills in person and over the phone.
  • Ability to multitask in response to requests, requirements and Member/Team Member expectations. Ability to accept feedback and correct course as necessary.

Education & Experience / Licenses & Certification

  • High school diploma or GED required
  • Two years sales or customer service experience
  • Experience working with sales and service standards and goals
  • Current  & valid Driver's License with clean history may be required
  • Bonding and fingerprinting may be required
  • P&C Licensing may also be required

Work Environment/Physical Requirements

Works in a variety of office environments where standing, walking or sitting at a desk, table or computer workstation may

be required for extended periods of time. May travel by car, plane or other form of transportation to attend business meetings or conferences. May be required to work in one or more locations in a defined service area. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

#MEA

Apply Today

Member Experience Associate

Chico, California

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Why Work For Us?

  • Great Pay – Paid training and competitive hourly base + incentives.

  • Benefits – Medical, Dental, Vision, wellness program and more!

  • 401k Matching – $1 for $1 company match up to 6% of pay.

  • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.

  • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

Summary:

The Member Experience Associate acts in a service and sales capacity, responsible for providing caring, outstanding Member service with heart while actively promoting cross sales referrals, sales and branch promotions.

Essential Functions

  • Performs routine sales, service and operational functions for AAA Members including; DMV, cashiering, auto travel, notary and insurance sales support, with expectations for maintaining required standards, policies and procedures.
  • Understands and actively promotes products and services to achieve individual goals in support of meeting organization goals and objectives.
  • Overcomes obstacles that create barriers to Team Member or branch efforts and identifies process improvement opportunities and proposes solutions.
  • Acts as an agent for change while promoting AAA’s guiding principles and core values.

Knowledge/Skills/Abilities

  • Demonstrates sales and service skills. Able to effectively interact, face-to-face, with new, prospective and existing Members.
  • Accuracy and comfort handling money, making change, balancing cash drawer.
  • Good computer skills, proficient in both reading and basic arithmetic.
  • Good written and verbal communication skills in person and over the phone.
  • Ability to multitask in response to requests, requirements and Member/Team Member expectations. Ability to accept feedback and correct course as necessary.
  • Bilingual is a plus.

Education & Experience / Licenses & Certification

  • High school diploma or GED required.
  • Two years sales or customer service experience.
  • Experience working with sales and service standards and goals.
  • Current & valid Driver's License with clean history may be required.
  • Bonding and fingerprinting may be required.
  • P&C Licensing may be required.

Work Environment/Physical Requirements

  • Works in a variety of office environments where standing, walking or sitting at a desk, table or computer workstation may be required for extended periods of time.
  • May travel by car, plane or other form of transportation to attend business meetings or conferences.
  • May be required to work in one or more locations in a defined service area. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

#MEA

Apply Today

Member Experience Generalist

Vacaville, California

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Why Work For Us?

  • Great Pay – Competitive hourly base + incentives.

  • Benefits – Medical, Dental, Vision, wellness program and more!

  • 401k Matching – $1 for $1 company match up to 6% of pay.

  • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.

  • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

Summary:

A Member Experience Generalist develops internal relationships and utilizes all branch resources to support branch Team Members while playing a critical role in ensuring delivery of legendary Member experience.

Essential Functions 

  • Provides helpful, empathetic, reliable and timely assistance to both Team Members and Members.
  • Coordinates work flow and resources in a well-planned organized manner.
  • Supports Manager and Team Lead in providing consistent communication and messaging.
  • Supports Team Engagement, and Community Impact participation.
  • Pulls and distributes sales reports for tracking and performance measurement. 
  • Assumes office administrative and operational duties in absence of Manager or Team Lead.
  • Provides feedback to Team Lead and/or Manager to assist in overall process improvement that supports strategy.

Knowledge/Skills Abilities

  • Demonstrated track record of successful business decision making, planning, and problem solving.
  • Highly developed leadership skills, quantitative and analytical skills with a proven ability to make data-driven decisions.
  • Broad knowledge of Property & Casualty insurance, membership sales and service,  and branch operations including industry trends, key drivers of business revenue.
  • Outstanding sales and Member service skills and the ability to transfer these skills to others.
  • Strong computer skills, including proficiency with the Google Apps Suite  (Sheets, Docs, Drive, Slides).

Education & Experience / Licenses & Certification

  • High school diploma or GED required.
  • Valid Driver's License.
  • P&C License (Preferred). Insurance industry knowledge helpful but not required. 
  • 2-3 yrs. Supervisory experience. 

Work Environment/Physical Requirements

  • Works in an office environment where standing and walking or sitting at a desk, table or computer workstation for extended periods of time.
  • May travel by car, plane or other form of transportation to attend business meetings.
  • Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

Apply Today

Outbound Sales Agent

Clearfield, Utah

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members. What work could be more rewarding and meaningful than knowing you have made sure someone is taken care of when life throws a curveball?

Being a Sales and Service Hero takes great willpower, hard work, and a commitment to meeting Member needs while ensuring regulatory compliance. 

Essential Functions: 

  • Enjoy making  a high volume of outbound calls and emails to prospects that have expressed an interest online (internet leads) in receiving a quote from AAA

  • Proactively follow up on new insurance and roadside assistance sales, as well as marketing lists 

  • Use sales techniques and product knowledge to identify customer-specific needs, including conducting insurance reviews to identify a range of suitable products

  • Leverage tools and underwriting guidelines to assess risks and ensure compliance when recommending products and coverage needs

  • Consistently meet or exceed all sales expectations and effectively overcome objections to close the sale and tracks all leads, including following up, to close assigned leads

  • Provides a sales experience that enhances the Member’s affinity to the AAA brand and results in greater Member satisfaction and loyalty

  • High school diploma or GED required, with 1 to 3 years of sales experience in the Insurance industry and/or call center preferred. 

  • Ability to acquire the active and unrestricted state issued license(s) required to place property and casualty insurance within thirty (30) calendar days of hire. Active P&C resident license(s) preferred.

  • Be reliable to work a schedule that may include weekends/holidays and adhere to your assigned work schedule

  • Enjoy working from home and have a dedicated work space free of distractions/noise that includes a desk, chair, etc, along with the ability to hardwire your internet connection

What We Offer: 

  • Training - You will receive virtual paid training that will set you up for success. 

  • Licensing Assistance - AAA will assist with the cost of licensing 

  • Compensation - Generous commission structure with the ability to earn commissions on every policy and product sales. (Agent average earnings $78,000)

  • Work from Home - We provide you with a computer, monitor, headset, and leads. 

  • Schedule - We are open 7 days a week (including weekends and holidays) and offer several schedule options.

  • Paid Time Off - Accrue 5.2 hours of Paid Time Off every pay period during your first 12 months - that’s 17 days in your first year! 

  • Volunteer Time - We know Heroes like to give back to their communities; we grant 24 hours of Paid Volunteer Time every year!

  • Benefits - For eligible Team Members, Medical, Dental, Vision, Life Insurance, Tuition Reimbursement, Employee Assistance Program and more!

  • 401K -  Dollar for dollar company match up to 6% of employee contributions.

Work Environment/Physical Requirements: 

Works in an office environment sitting at a desk, table or computer workstation for extended periods of time.  May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 100 percent of the time spent on the job involves the use of a personal computer.

#GAB

Apply Today

Sales Associate - Work From Home MUST LIVE IN UTAH

Clearfield, Utah

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

 At AAA, our purpose is to serve our Members. Everyone in our Sales and Service division is instrumental in creating outstanding Member experiences and ensuring our Members are covered for life’s unexpected events.  One of the most important ways we do this is making sure Members understand the many benefits we offer so when they need help we can proudly say yes!  What work could be more rewarding and meaningful than knowing you helped someone when life throws a curveball?

Being a Sales and Service Hero takes great willpower, hard work, and emotional strength.  

Essential Functions: 

  • Enjoy a fast paced environment; handling 75 - 100 calls per shift

  • Be skilled at using multiple applications simultaneously and be able to provide clear and proficient verbal and written communication

  • Deliver extraordinary customer service to our Members by using sound judgment, empathy, and problem solving to make decisions that adhere to policy and procedure 

  • Use sales techniques, product knowledge, and listening skills to identify Member-specific needs to generate new sales to prospective and current Members

  • The ability to adapt and respond to changing work situations and environments

  • Be reliable to work a schedule that may include weekends/holidays and adhere to your assigned work schedule

  • Enjoy working from home and have a dedicated work space free of distractions/noise that includes a desk, chair, etc, along with the ability to hardwire your internet connection

What We Offer: 

  •  Great Pay - Earn $13.50/hour to start with the opportunity to make $15.12/hour within 9 months based on achievement of performance goals. 

  • Generous Bonus Structure - Based on sales performance, with additional bonus opportunities for new product sales. (current TM average $600-$800) 

  • Fluency in Spanish is a plus and you may be eligible to earn up to an additional $80/month. 

  • Work from Home - We provide you with all the computer equipment you will need. 

  • Schedule - We are open 7 days a week (including weekends and holidays) and offer several schedule options. 

  • Paid Time Off - Accrue 5.2 hours of Paid Time Off every pay period during your first 12 months - that’s 17 days in your first year! 

  • Volunteer Time - We know Heroes like to give back to their communities; we grant 24 hours of Paid Volunteer Time every year!

  • Training - You will receive virtual paid training that will set you up for success. 

  • Benefits - For eligible Team Members, Medical, Dental, Vision, Life Insurance, Tuition Reimbursement, Employee Assistance Program and more!

  • 401K -  Dollar for dollar company match up to 6% of employee contributions. 

Work Environment/Physical Requirements: 

Works in an office environment sitting at a desk, table or computer workstation for extended periods of time.  May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 100 percent of the time spent on the job involves the use of a personal computer.

**Please note that you will be asked to complete a candidate assessment following your application, via email. Your application will not be considered until the assessment has been completed.** 

Apply Today

Home Service Associate

Berkeley, California

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

At A3 Labs we come to work to dream, design and define how we will live and move into the future. We exist to harness these forces for the benefit of Members and future generations, humanizing disruptive change for the betterment of the communities we serve. We’re looking for bright, passionate, and collaborative people to join our tight-knit team as we innovate in the spirit of service.   

Why Work For Us?

  • Impact. Lead the charge in mobility as a service movement and enable people’s lives to improve through the sharing economy. Leverage the best of an established 115 year-old not for profit combined with start-up speed and agility to create real and meaningful impact.

  • Recognition. We offer a competitive total compensation package including base salary, annual performance bonuses, benefits, and 401(k) Company match with additional discretionary contribution potential.

  • Lifestyle. We do honorable work, and we practice our values: humility, integrity, teamwork, and service. You’ll have the security of a larger organization but you’ll move at startup speed.

Summary

As the Home Services Associate II and a member of the House Manager team, you are responsible for supporting the daily operations and member interaction. You are both our voice and the face of House Manager to our member base. Our people-centric management team will support you with scheduling, training, and ensuring you have all the equipment you need to be successful. You will also be supporting your other team members with work orders, home assessments and other items that may be your specialty and not theirs. Our goal is to have you grow with us and help hone your trade skills to become an expert in your area, for yourself and the members we serve. We are expecting you to use sound business judgment to resolve service, operational, and technology issues with a great team behind you for support.
 

Essential Functions

  • Complete work orders as assigned

  • You will manage your time at a given job site and be given a schedule to work towards completing based on member demand

  • Complete, provide, and educate our members on our Home Health Preventative Maintenance Reports that drive future work to our team and help our members understand their homes better

  • You will be asked infrequently to Quality Check/Assess (QC or QA) the work of contractors that complete work that you specialize in and notify your leadership team should rework be needed

  • You will provide pricing recommendations on permitted work orders that may require the use of outside contractor support or to build out a pricing structure

  • You will learn and grow your skill base in your specific trade specialty, as well as, learn the basics of other trade areas to build out your core skills to complete work across the trades

  • You will also learn and apply necessary steps that are needed to complete larger jobs (remodels, renovations, large installations, etc.) and support team members in completing these tasks

  • Understand and enforce OSHA standard safety and cleanliness

  • Basic understanding of the financial impacts of labor and materials on a job

Knowledge/Skills/Abilities

  • Strong oral and written communication

  • Understand the basic requirements of collecting information via photos and measurements

  • Basic understanding of skills which include:

  • Electrical (GFCI installation)

  • Appliance trouble shooting and basic repair

  • Basic understanding of plumbing and repair

  • Ability to replace toilets

  • Ability to replace ceiling fans, lights, etc. (basic electric work)

  • Ability to caulk properly

  • Landscaping

  • Intermediate knowledge of your specific trade skill and the ability to complete basic jobs within that skillset

  • Understand and enforce job site safety and cleanliness

  • Advanced understanding and safety related to the use of power tools

  • Collaborative and team oriented individual

Education & Experience/Licenses & Certification

  • High school diploma or equivalent required

  • 2-4 years of experience in a specialized trade

  • Valid Driver’s license

  • Basic understanding of other trade skill areas (electrical, plumbing, carpentry, etc.)

  • Ability to learn and use a scheduling software

  • Ability to learn and use an online ordering system

  • 2-4 verifiable years within classified trade

Work Environment/Physical Requirements

  • Lifting and carrying various parts, weighing up to 30-50 pounds, several times a day

  • Bending, kneeling, reaching and stooping as required for service calls

Apply Today

Tow and Light Service Driver

Oakland, California

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.


 

Why Work For Us?

  • Great Pay - with the opportunity for increases when performance skill blocks are achieved

  • Training – You’ll attend a thorough, comprehensive, training program

  • Benefits – Medical, Dental, Vision, wellness program and more!

  • 401k Matching – $1 for $1 company match up to 6% of pay

  • Monthly Bonuses!

  • Paid Time Off- Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities

  • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Essential Functions

  • Driving and operating a service vehicle (i.e. flat tire changes, lock-out, fuel delivery services, etc.)

  • On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving

  • Leverages sales skills for offering products and services from AAA to member during service interaction

  • Utilizing on-board computer, radio communications, and mapping systems

  • Completion of daily paperwork (i.e. call-logs, battery invoices, cash receipts, etc.)

​Knowledge/Skills/Abilities 

  • Clear and proficient verbal and written communication even under pressure

  • Common knowledge of vehicle components and the common reasons for vehicle failure

  • Demonstrates problem solving and listening skills to evaluate member safety as well as the ability to discern safety issues and respond appropriately

  • Ability to drive a manual/automatic shift vehicle

Education & Experience/Licenses & Certification

  • Two (2) years of experience in a customer contact role

  • Education and training. I.E.: AAA Compliance Training, RPST,TSAAC, Lock-out, PSP, Battery Service Training

  • Vocational technical automotive training/certification or equivalent experience (preferred)

  • ASE (Automotive Service Excellence) certification(preferred)


 

Work Environment/Physical Requirements

Works outdoors at vehicle sites when servicing vehicles. Lifting and carrying tires and parts, weighing up to 50 pounds, several times a day; bending, kneeling and stooping as required for service calls. Works in all weather and all traffic conditions. Vehicle recovery sites may be wet, messy and hazardous.  Service Providers are required to provide a photograph for identification purposes.

#ERS

Apply Today

Member Experience Associate

Folsom, California

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Why work for us?

  • Benefits – Access to Medical, Dental, and Vision program and more! 

  • 401k Matching – $1 for $1 company match up to 6% of pay 

  • Paid Time Off – Accrual of 17 PTO days your first year, nine paid holidays annually, and 24 hours earmarked for volunteer activities 

  • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

Essential Functions:

  • Performs routine sales, service and operational functions for AAA Members including; DMV, cashiering, auto travel, notary and insurance sales support, with expectations for maintaining required standards, policies and procedures.

  • Understands and actively promotes products and services to achieve individual goals in support of meeting organization goals and objectives.

  • Overcomes obstacles that create barriers to Team Member or branch efforts and identifies process improvement opportunities and proposes solutions.

  • Acts as an agent for change while promoting AAA’s guiding principles and core values.

Knowledge/Skills/Abilities:

  • Demonstrates sales and service skills. Able to effectively interact, face-to-face, with new, prospective and existing Members.

  • Accuracy and comfort handling money, making change, balancing cash drawer.

  • Good computer skills, proficient in both reading and basic arithmetic.

  • Good written and verbal communication skills in person and over the phone.

  • Ability to multitask in response to requests, requirements and Member/Team Member expectations. Ability to accept feedback and correct course as necessary.

Education & Experience / Licenses & Certifications:

  • High School Diploma or GED required.

  • Two years sales or customer service experience.

  • Experience working with sales and service standards and goals.

  • Current & valid Driver's License with clean history may be required.

  • Bonding and fingerprinting may be required.

  • P&C Licensing may be required.

Work Environment/Physical Requirements:

  • Works in a variety of office environments where standing, walking or sitting at a desk, table or computer workstation may be required for extended periods of time.

  • May travel by car, plane or other form of transportation to attend business meetings or conferences.

  • May be required to work in one or more locations in a defined service area. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

#MEA

Apply Today

General Service Automotive Technician

El Dorado Hills, California

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Why Work With Us!

  • Exceptional benefits within 30 days of hire, with employer contribution to Medical/Dental/Vision premiums
  • 401K Matching $1 to $1 up to 6% annually
  • Opportunity for advancement
  • Tuition reimbursement for automotive education and ASE Certifications
  • 15 Paid Days off (20 after 1 year) + paid holidays, some Saturdays and no Sundays
  • Clean well equipped shops with consistent car count
  • Free AAA Membership and numerous employee discounts

New locations coming in 2021, Elk Grove, Hayward, San Rafael

Job Responsibilities:

  • Performs oil changes and lubrication service for member and nonmember vehicles.

  • Performs tire repairs and installation service for member and nonmember vehicles.

  • Performs other minor repairs as assigned by Lead Tech or Service Advisor, according to their abilities.

  • Assist upper level technicians as needed and for experience.

  • Test drives vehicles when practical for any/all performance or drivability concerns before performing work

    • Exception: when unsafe or vehicle not drivable

    • Retest drives after repairs completed to verify that repair solved defined problems

  • Maintains clean and safe work environment; cleans spills and debris immediately to reduce hazards

  • Maintain company provided equipment and machinery

  • Follows company and industry safety rules and regulations

  • Reports all unsafe conditions to supervisor including but not limited to lifts, overhead doors, and equipment

  • Attends all required training, seeks additional training to maintain and increase effectiveness

  • Keeps up to date on industry trends and repair procedures. 

  • Attends and successfully completes at least 12 hours of continuing auto repair training per year sponsored and/or provided by the club. 

  • Maintains customer vehicles in regard to cleanliness and does not tune or otherwise adjust any controls within the vehicle.

  • Verifies as soon as practicable that parts ordered for the vehicle assigned to them are correct.

  • Performs all repairs according to MAP (Motorist Assurance Program), OEM (Original Equipment Manufacturers) or accepted industry standard.

  • Performs digital inspection and documents to their full potential. Notates all pertinent information into the shop inspection or management system, attaches all photos or videos to illustrate repairs or needs to the inspection. 

  • Assures all comeback related repairs are prioritized as directed by manager or lead. 

  • Communicates effectively as necessary with manager, service advisors and other technicians to contribute to the overall performance of the location 

  • Responsible for the safety and accuracy of all repairs made and or systems inspected to assure vehicle is as safe or more safe condition as was prior to work commencing

  • Performs other related duties as assigned.

  • Note: May require travel to different locations on an as needed basis

Knowledge/Skills/Abilities

  • Effective verbal and written communication skills in the language(s) required for the role, as justified for business necessity

  • Effective organization, interpersonal and negotiation skills

  • Ability to work scheduled hours as necessitated by business need

  • Math and computer skills with experience using software applications including word processing, spreadsheets, browsers, and email

  • Member service focus

  • Automotive/mechanical background

  • Ability to drive vehicles equipped with manual transmission

  • Knowledge of equipment/tool operation and diagnostic/repair procedures

  • Maintains 20% productivity measured by hours worked/hours flagged


 

Education & Experience/ Licenses & Certifications

  • High School diploma or equivalent certification (GED)

  • Valid driver license and acceptable driving record

  • Six months experience in general repair, lube services and or tire shop

Work Environment/Physical Requirements

  • Ability to lift and or carry up to 50lbs

  • Standing, bending, kneeling, pushing, reaching, lifting, climbing ladders

  • Exposure to loud noises

Apply Today

Fleet Technician, Senior (Bay Area)

Oakland, California

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

At A3 Labs we come to work to dream, design and define how we will live and move into the future. We exist to harness these forces for the benefit of Members and future generations, humanizing disruptive change for the betterment of the communities we serve. We’re looking for bright, passionate, and collaborative people to join our tight-knit team as we innovate in the spirit of service.   

Why Work For Us?

  • Impact. Lead the charge in mobility as a service movement and enable people’s lives to improve through the sharing economy. Leverage the best of an established 115 year-old not for profit combined with start-up speed and agility to create real and meaningful impact.
  • Recognition. We offer a competitive total compensation package including base salary, annual performance bonuses, benefits, and 401(k) Company match with additional discretionary contribution potential.
  • Lifestyle. We do honorable work, and we practice our values: humility, integrity, teamwork, and service. You’ll have the security of a larger organization but you’ll move at startup speed.

Summary

The Senior Fleet Technician supports GIG Car Share Operations by repositioning, refueling, cleaning, repairing and maintaining Gig cars in the field. Come join our fleet team with an amazing culture where you can thrive and use your skills to help deliver best-in-class Member experiences and have a positive impact on the diverse communities we serve.

Essential Functions

  • Lead the testing, diagnosing, servicing and repair of vehicle telematics technology
  • Audit quality of work of third party fleet partners and Fleet Technicians
  • Inventory of supplies and reordering as needed
  • Point person at Fleet Facility to update reporting
  • Coordinate body shop and maintenance scheduling
  • Identify opportunities for continued process improvements
  • Working cross functionally with the Call Center Leads and the Dispatchers 
  • Assisting with marketing and fleet rebalancing initiatives

Knowledge/Skills/Abilities

  • Assisting with limiting the dwell time of vehicles
  • Maintaining cleanliness score 
  • Vehicle audits
  • Ability to step in as Dispatch lead for the Fleet Technician to ensure tickets are up to date
  • Creatively problem solve with an attention to detail
  • Effectively communicate with Team Members, partners and Gig Members
  • Deliver best-in-class experiences
  • Have an internal drive to do what it takes to get the job done

Education & Experience/Licenses & Certification

  • High School Diploma or GED
  • Must have a valid driver's license with clean driving record
  • At least 21 years old with minimum of 5 years of driving experience
  • Ability to run independently with limited supervision
  • Ability to work flexible hours and willingness to work weekends
  • Experience working on multiple jobs or projects at the same time  
  • Basic computer knowledge

Work Environment/Physical Requirements

  • Lifting and carrying various parts, weighing up to 30-50 pounds, several times a day

  • Bending, kneeling, reaching and stooping as required for service calls

    Apply Today

    Automotive Glass Technician

    Scottsdale, Arizona

    We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    Why Work With Us!
    • 15 Paid Days off (20 after 1 year) + paid Holidays, some Saturdays and no Sunday work hours
    • Exceptional benefits within 30 days of hire, with employer contribution to Medical/Dental/Vision premiums
    • 401K Matching $1 to $1 up to 6% annually
    • Company van with gas card
    • Free AAA Membership and numerous employee discounts

    Major duties, responsibilities, & expectations

    • Perform mobile and fixed site removal and installation of auto glass, and glass repairs.  Utilizes hand and power tools to remove moldings, wipers, mirrors, windshields, door glass, and back glass minimizing any vehicle damage that could occur. Glass repair and replacement will be completed per industry / AAA specifications.
    • Review daily auto glass jobs itinerary and ensure that replacement glass has arrived in good condition from supplier and additional parts / items for installations are on hand. Technician will communicate with Auto Glass Supervisor, CSR's, and suppliers to resolve any discrepancies.
    • Responsible to provide outstanding level of member / customer satisfaction and will represent AAA in a professional manner.  Work closely with Auto Glass Supervisors and CSR's to quickly resolve any service/quality issues.
    • Responsible to maintain a clean and safe work environment and adhere to OSHA safety and compliance standards.  Responsible to report accidents and injuries immediately to supervisor and communicate unsafe situations to prevent accidents
    • May perform other duties as assigned.

    Requirements

    • High School Diploma or GED required
    • At least three years of experience as an Auto Glass Technician
    • Valid AZ drivers license and current 39 month driving record
    • National Glass Association (NGA) certification desired.  Required to obtain NGA certification within 60 days of employment or as determined by management
    • Must be 21 years of age for insurance purposes

    Physical Requirements

    Must be able to lift and or move up to 100 pounds.  Required to sit or stand for extended periods of time and must be able to walk, climb, balance, stoop, kneel, crouch, and crawl.  Must be able to work in severe weather conditions.  May drive up to 300 miles per day. 

    #auto

    Apply Today

    Life Insurance Agent

    Mesa, Arizona

    We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    Essential Functions

    • Maximizes life insurance market penetration with current members and property/casualty insureds and stays vigilant for new sales opportunities. Maintains high quality production and persistency standards to assure profitable growth.  Identifies and develops sales opportunities within the community.  Follows company approved sales process in the completion of required financial, activity and sales reporting.
    • Provides life sales support and training on lead development and identification for the frontline employees, Insurance Sales Agents (P/C) and other staff who come in contact with members/ insureds.  Establishes and maintains strong working relationships with front line employees, Sales Agents and the branch management team. Notifies Agents in a timely manner of result with referred lead.  Provides leads from life insureds and other calls to Sales Agents for other products/services, i.e., membership, auto/homeowners and travel insurance.
    • Stays well-informed of changes and developments in policy and/or external practices. Attends meetings to obtain information, provide input, keep lines of communication open, stay updated and offer sales ideas when appropriate.  Keeps current in industry; maintains continuing education for licensure.
    • Develops annual business plan with input and involvement from the Life Sales Manager to meet goals and determine responsibilities, including new business life sales, quality standards, as well as building outstanding customer relationships. Reviews plan objectives and reassesses strategies to align performance relative to annual sales goals.
    • Ensures compliance with NCNU and AAA Life and regulations, as well as external regulations

    Knowledge/Skills/Abilities

    • Strong interpersonal, presentation and communication skills needed to interact with staff, members and insureds effectively
    • Ability to cultivate relationships with peers and staff; educates staff to make referrals to Life Insurance
    • Agents
    • Computer skills in basic software applications, and navigating business applications specific to life insurance
    • Demonstrated skills in selling life insurance and annuities; Skills to develop, track and effectively follow up on leads (preferred)
    • Strong knowledge in sales techniques, life product line illustrations, features and benefits (preferred)
    • Demonstrated skills in prospecting and lead generation abilities (preferred)
    • Bilingual communication skills (preferred)

    Education & Experience/Licenses & Certification

    • High School Diploma or GED
    • Valid Automobile Operator's License
    • Active State Resident Life Insurance License
    • Bachelor's degree in related area or an equivalent combination of education and experience
    • (preferred)
    • 1+ years experience in Life Insurance and/or Annuity Sales (preferred)
    • CLU, ChFC and/or LUTCF Designations (preferred)

    Work Environment/Physical Requirements

    Works in an office environment sitting at a desk, table or computer workstation for extended periods of time.  May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

    #LIFE

    Apply Today

    Insurance Sales Agent

    Phoenix, Arizona

    We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    Why work for us?

    • Compensation – Generous base plus commission pay structure with the ability to earn commission on every policy

    • Licensing Assistance – AAA will reimburse a portion of the costs of licensure

    • No Overhead Costs – W-2 structure with dedication space in a AAA Arizona branch.

    • Benefits – Medical, Dental, Vision, wellness program and more!

    • 401k Matching – $1 for $1 company match up to 6% of pay.

    • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.

    • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

    Summary

    Sales Agents serve our Members by selling Property & Casualty and Roadside Assistance insurance that meets the Member’s needs.

    Essential Functions

    • Uses sales techniques and product knowledge to identify customer-specific needs to generate new sales, retain existing insured’s and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.

    • Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Associate’s manager.

    • Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.

    • Consistently provides all Members with a sales and service experience that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.

    • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.

    • Responds to customer inquiries and requests relating to insurance products and membership.

    • Researches and resolves customer service issues. Often assists the insured in initiating the first notice of loss on claims.

    Education & Experience/Licenses & Certifications

    • High school diploma or GED required. Bachelor's degree in a relevant field preferred.

    • 2 to 4 years of sales experience preferred.

    • Currently possesses, or has the ability to acquire unrestricted state issued license(s) required to place property and casualty insurance within twenty-one (21) calendar days of start date. Depending on start date,  active property and casualty license(s) may be required.

    Work Environment/Physical Requirements

    Works in an office environment sitting at a desk, table or computer workstation for extended periods of time.  May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

    #IA

    Apply Today

    Manager, Continuous P&L Improvement

    Berkeley, California

    We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    At A3 Labs we come to work to dream, design and define how we will live and move into the future. We exist to harness these forces for the benefit of Members and future generations, humanizing disruptive change for the betterment of the communities we serve. We’re looking for bright, passionate, and collaborative people to join our tight-knit team as we innovate in the spirit of service.   

    Why Work For Us?

    Impact. Lead the charge in mobility as a service movement and enable people’s lives to improve through the sharing economy. Leverage the best of an established 115 year-old not for profit combined with start-up speed and agility to create real and meaningful impact.

    Recognition. We offer a competitive total compensation package including base salary, annual performance bonuses, benefits, and 401(k) Company match with additional discretionary contribution potential.

    Lifestyle. We do honorable work, and we practice our values: humility, integrity, teamwork, and service. You’ll have the security of a larger organization but you’ll move at startup speed.

    Summary

    This operations position leads a team focused on maximizing the monetization and utilization of all assets and minimizing the costs of providing service. The team will accelerate the path to financial sustainability for the line of business.

    Essential Functions

    • Lead the Fleet Support function in ensuring Gig vehicles are efficiently assigned tickets to be cleaned, fueled, serviced, and positioned to deliver maximum value to Gig Members.

    • Lead the Strategic Finance function in developing and evaluating business cases, delivering timely analyses of ongoing operational activities, and forecasting operational and financial performance.

    • Lead the Business Intelligence function in maintaining the structure, process, quality, and access to data and reporting, and then turning this information into dashboards, actionable insights, and business decisions.

    • Serve on the Gig Leadership Team and contribute towards the overall business success.

    Knowledge/Skills/Abilities

    • A minimum of 3 years of financial management experience.

    • A minimum of 2 years of strategy experience.

    Education & Experience/Licenses & Certification

    • Bachelor’s degree in Finance, Economics, Engineering, Mathematics, Statistics, or a related discipline

    • MBA preferred

    • Financial statement literacy

    • Multivariate statistical analysis and predictive modeling experience

    • Experience in Tableau and writing SQL code in relational database environment

    • Strong business acumen, transformational thinking, and ability to execute

    Supervisory Responsibilities

    • Position has full supervisory responsibility for 10 Team Members, including nine roles on the Fleet Support Team (one Team Lead and eight Member Care Specialists) and one Data Scientist role.

    Working Environment/Minimum Physical Requirements

    • This is primarily an office job. Physical requirements include standing, sitting, bending and lifting (up to 15 pounds). Approximately 98% of time is spent using a video display terminal.

    We are passionate about maintaining a diverse and inclusive workplace that reflects the people and culture of the communities we serve, and fostering an environment in which everyone can realize their full potential and grow without barriers. We celebrate our differences as they make us stronger and invigorate our workplace. We believe that each of us enriches our culture by contributing unique perspectives, valuable insights and key strengths. We want each of our Team Members to feel valued, respected and supported.  

    #GG

    Apply Today

    Product Lead - GIG Car Share

    Phoenix, Arizona

    We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    At A3 Labs we come to work to dream, design and define how we will live and move into the future. We exist to harness these forces for the benefit of Members and future generations, humanizing disruptive change for the betterment of the communities we serve. We’re looking for bright, passionate, and collaborative people to join our tight-knit team as we innovate in the spirit of service. 

    Summary

    Discovers, develops and evaluates new product ideas, enhancements to existing products or  product extensions, and translates research discoveries into usable and marketable products. Leads, plans and tracks all phases of the product life cycle, from inception to introduction into the marketplace. Develops design briefs for new product ideas, including specifications, sketches and/or models to present a clear, focused concept for consideration.

    Essential Functions:

    Product Management

    • Help define product vision and execution

    • Translate insights from research, analytics and user data to user stories, product requirements and features

    • Help build and execute product roadmap

    • Be a key player on the team to remove roadblocks and drive team success


    Product Development

    • Work with engineering team to build and launch new features

    • Leverage agile methodologies and design thinking to test assumptions quickly

    • Scope feature development and help drive implementation & execution

    • Complete special projects as assigned


    Research

    • Research and analyze user needs

    • Plan research projects along side Product & Business stakeholders

    • Run research projects to understand and communicate user needs to the team

    Data Analysis

    • Analyze research data to understand trends in product usage, gaps in current experience and Member needs

    • Help translate analytics data into actionable insights

    • Help identify & develop specific customer segments

    Knowledge/Skills/Abilities

    • A problem solver who is able to make smart simplifying assumptions

    • Self-starter with ability to handle multiple activities

    • Excellent analytical, problem-solving, organizational, verbal, written and presentation communication and interpersonal skills. A cross-functional influencer with ability to build strong relationships

    • Deep interest in creating and analyzing products

    • Ability to thrive under pressure and function effectively in a fast-paced environment, providing strong leadership skills and managing multiple projects simultaneously

    • Demonstrated capacity for developing and understanding strategy with a strong aptitude for determining the optimal way to position products in the market

    • Solid written and oral communication skills

    Education & Experience/Licenses & Certification

    • Bachelor's degree (Required)

    • 4+ years combined experience in product management (Required)

    Apply Today

    AAA Tow Truck Driver

    Tucson, Arizona

    We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members. ​

    Why work for us?

    • Great Pay – $15.38/hour

    • Bonus- Generous Monthly Incentive bonus

    • Training – You’ll attend a thorough, comprehensive, training program

    • Benefits – Medical, Dental, Vision, wellness program and more!

    • 401k Matching – $1 for $1 company match up to 6% of pay

    • Paid Time Off – Ten hours per month, ten holidays annually, and 24 hours per year earmarked for volunteer activities

    • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

    • ​Advance opportunities and more!

     

    What our Roadside Service Technicians do:

    • Driving and operating a service vehicle (i.e. loading/towing vehicles, flat tire changes, lock-out, fuel delivery services, etc.)

    • On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving

    • Utilizing on-board computer, radio communications, and mapping systems

    • Completion of daily paperwork (i.e. call-logs, battery invoices, cash receipts, etc.)

    • Inspecting and submitting maintenance reports of company vehicles for safe and efficient operation

    • Education and training. I.E.: AAA Compliance Training, RPST,TSAAC, Lock-out, PSP, Battery Service Training

     

    Education & Experience/Licenses & Certification

    • Must be at least 21 years of age to operate AAA vehicles

    • Must have open shift availability

    • Ability to drive a manual/automatic shift vehicle

    • Customer service skills and the ability to interact with a wide-range of people

    • Basic math skills

    • Basic automotive/mechanic knowledge and experience operating a motor vehicle with a valid driver’s license

    • Basic computer knowledge

    Work Environment/Physical Requirements:

    Works outdoors at vehicle sites when servicing vehicles. Lifting and carrying tires and parts, weighing up to 50 pounds, several times a day; bending, kneeling and stooping as required for service calls. Works in all weather and all traffic conditions. Vehicle recovery sites may be wet, messy and hazardous.

    Service Providers are required to provide a photograph for identification purposes. If needed for identification purposes, a photograph may be obtained after an offer of employment is made and accepted.   

     

    **Please note that you will be asked to complete a candidate assessment following your application, via email. Your application will not be considered until the assessment has been completed.**

    We’ll value your skills and experience. We’re building a performance organization with heart and developing a pipeline of tomorrow’s leaders. Your work will be enhanced with training opportunities, a mentoring program and our Promote-from-within philosophy. We celebrate our diversity and leverage the power of many minds.

    #ROB

    Apply Today

    Digital Product Manager

    Phoenix, Arizona

    We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    We are passionate about maintaining a diverse and inclusive workplace that reflects the people and culture of the communities we serve, and fostering an environment in which everyone can realize their full potential and grow without barriers. We celebrate our differences as they make us stronger and invigorate our workplace. We believe that each of us enriches our culture by contributing unique perspectives, valuable insights and key strengths. We want each of our Team Members to feel valued, respected and supported. 

    Why Work For Us

    • Benefits – Medical, Dental, Vision, wellness program and more!

    • 401k Matching – $1 for $1 company match up to 6% of pay

    • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan

    • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities

    • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

    Summary

    Under minimal supervision, supports other product managers with the operations and analysis of systems, applications or products. Monitors and maintains documentation of enhancements, issues and systems defects and reports on trends and opportunities for improvement. May have responsibility for products in multiple lines of business. Applies industry best practices and executes established product strategy to assigned work or projects.

    Essential Functions

    CORE COMPETENCIES

    • Helps track and monitor system defects and issues.

    • Monitors enhancements to existing systems, applications or products.

    • Identifies customer needs, actively solicits input and meets commitments made to customers;

    understands and manages customer expectations.

    • Able  to work with wide range of managers, leadership styles, teams, challenges while maintaining a positive attitude.

    • Remains effective in varying environments, with different groups, assignments and responsibilities.

    • Works well  in an environment with frequent changes, shifting priorities and where assignments may not reach completion.

    • Identifies which assignments are critical and adjusts priorities as appropriate.

    • Understands the various markets that AAA services and competes in.

    • Plans and organizes own work to achieve individual and team goals and deadlines.

    • Performs and completes an appropriate number of tasks consistently, thoroughly, accurately and in a timely manner.

    • Supports and coordinates systems or applications project, tracking key requirements or metrics to ensure that the final product or application meets the designated goals and objectives.

    • Uses analytics to identify areas for  improvement with online systems or applications.

    • Manages some defects, participating throughout the defect fix process, including quality testing and answering questions from developers and engineers.

    • Provides input to recommended changes to policies and guidelines.

    • Investigates and documents business requirements for  minor changes.

    WORK RELATIONSHIPS

    • Collaborates actively with the business and the team to resolve issues.

    • Works independently and in group environments.

    Knowledge/Skills/Abilities

    • Directly related technical product management, customer relationship management or other product, systems or applications experience.

    • Familiarity with and understanding of enterprise applications, systems or products.

    • Knowledge and understanding of competitive analysis, functionality requirements definition, business requirements definition, basic marketing principles, return on  investment analysis, etc.

    Education & Experience/Licenses & Certification

    • Bachelor's degree in a related area or a combination of education and experience.

    • 5+  years in a data-centric business-to-consumer role (e.g. Marketing Analytics, Product Analytics, Customer Data Analytics, Applied Data Science, etc.)

    • SCRUM certified and/or agile methodology experience

    • Expertise in SQL and proficiency in another data programming language (Python, R, etc.)

    Work Environment/Physical Requirements


    Works in an office environment sitting at a desk, table or computer workstation for extended periods of time.  May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

    **Please note that you will be asked to complete a candidate assessment following your application, via email. Your application will not be considered until the assessment has been completed.** 

                         

    We’ll value your skills and experience. We’re building a performance organization with heart and developing a pipeline of tomorrow’s leaders. Your work will be enhanced with training opportunities, a mentoring program and our Promote-from-within philosophy. We celebrate our diversity and leverage the power of many minds.  

    #CATH_RX 

    Apply Today

    Tow Service,Lead

    Concord, California

    We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    We're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service.

    We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  

    We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.


    Act in the capacity of a team lead, including training and development of staff, coordinating work, and administrative duties.  Driving and operating of the full range of service vehicles (tow trucks, battery service vehicles, light service vehicles), operating towing equipment and battery service equipment for AAA members and for commercial purposes. Performing effective diagnostics/troubleshooting on vehicles. Providing an outstanding customer service experience. Utilized as a Trainer/Mentor for new hires/ERS Specialist.

    Essential Functions

    • Responsible for oversight of shop operations to include inspecting/maintaining of company vehicles/ equipment for safe and efficient operation, battery inventory processes, administrative duties/reports and coordination of scheduling/dispatching
    • Coaching and development of employees, to include training, performance management and the corrective action process
    • Driving and operating the full range of service vehicles (i.e. loading/towing vehicles, flat tire changes, lock-out, fuel delivery services, etc.) for increased
    • Productivity gains and contribution to business results, to include knowledge sharing/coaching/
    • training of peers; utilizing on-board computer, radio communications and mapping systems
    • On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving
    • Managing and maintenance of damages tracking system and coordination of resolution for customer complaints
    • Education and training. I.E.:  AAA Compliance Training, RPST, TSAAC, Lock-out, PSP, Battery
    • Service Training

    Knowledge/Skills/Abilities

    • Ability to drive a manual/automatic shift vehicle
    • Ability to ride a bicycle at a skilled level.
    • Ability to act in the role of a leader, to include coaching, mentoring and training
    • Superior customer service skills and the ability to interact with a wide-range of people
    • Proficient automotive knowledge
    • Proven computer knowledge and familiarity with Microsoft Office Suite
    • Proven math skills and analytical ability
    • Ability to communicate effectively, including proficiency with delivering presentations and conducting meetings
    • Bilingual communication skills (preferred)

    Education & Experience / Licenses & Certification

    • High School Diploma or GED equivalent
    • 8+ years Experience operating a motor vehicle with a valid driver's license
    • Vocational technical automotive training/certification or equivalent experience (preferred)
    • ASE (Automotive Service Excellence) certification (preferred)

     

    Work Environment/Physical Requirements

    Works outdoors at vehicle sites when servicing vehicles. Lifting and carrying tires and parts, weighing up to 50 pounds, several times a day; bending, kneeling and stooping as required for service calls. Works in all weather and all traffic conditions. Vehicle recovery sites may be wet, messy and hazardous.  Service Providers are required to provide a photograph for identification purposes.

    Competency

    Customer Centricity (Proficient)

    Interpersonal Savvy (Proficient)

    Time Management (Proficient)

    Decision Making (Proficient)

    Leadership Credibility (intermediate)

    Apply Today

    Tow and Battery/Light Service

    Las Vegas, Nevada

    We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.


     

    Why Work For Us?

    • Great Pay - with the opportunity for increases when performance skill blocks are achieved

    • Training – You’ll attend a thorough, comprehensive, training program

    • Benefits – Medical, Dental, Vision, wellness program and more!

    • 401k Matching – $1 for $1 company match up to 6% of pay

    • Monthly bonus potential

    • Paid Time Off- Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities

    • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

    Essential Functions

    • Driving and operating a service vehicle (i.e. flat tire changes, lock-out, fuel delivery services, etc.)

    • On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving

    • Leverages sales skills for offering products and services from AAA to member during service interaction

    • Utilizing on-board computer, radio communications, and mapping systems

    • Completion of daily paperwork (i.e. call-logs, battery invoices, cash receipts, etc.)

    ​Knowledge/Skills/Abilities 

    • Clear and proficient verbal and written communication even under pressure

    • Common knowledge of vehicle components and the common reasons for vehicle failure

    • Demonstrates problem solving and listening skills to evaluate member safety as well as the ability to discern safety issues and respond appropriately

    • Ability to drive a manual/automatic shift vehicle

    Education & Experience/Licenses & Certification

    • Two (2) years of experience in a customer contact role

    • Education and training. I.E.: AAA Compliance Training, RPST,TSAAC, Lock-out, PSP, Battery Service Training

    • Vocational technical automotive training/certification or equivalent experience (preferred)

    • ASE (Automotive Service Excellence) certification(preferred)


     

    Work Environment/Physical Requirements

    Works outdoors at vehicle sites when servicing vehicles. Lifting and carrying tires and parts, weighing up to 50 pounds, several times a day; bending, kneeling and stooping as required for service calls. Works in all weather and all traffic conditions. Vehicle recovery sites may be wet, messy and hazardous.  Service Providers are required to provide a photograph for identification purposes.

    #ERS

    Apply Today

    Senior Customer Service Specialist, Smart Home

    Tempe, Arizona

    We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    AAA acquired SAFE Security, the 11th largest smart home security company in the United States, in November 2018 with the vision to become the most trusted smart home security provider in America. With your help, we aspire to provide the same peace of mind at home as we have provided on the roads for the last 100 years.

    Why work for us?

    • Compensation - depending on call center experience can be up to $18.00 an hour with promotional opportunities at 6 months

    • Benefits – Medical, Dental, Vision, and more!

    • 401k Matching – $1 for $1 company match up to 4% of pay

    • Paid Time Off – Accrual of 3 weeks PTO and nine holidays annually

    • Career Growth – Move up your career, internal candidates receive top priority, become part of our Leadership Development Program!

    Our Senior Smart Home Customer Service Specialist is responsible for ensuring our Members receive an outstanding member experience. This position will support Member Experience, Scheduling or Monitoring. Qualified candidates with technical backgrounds may also qualify for senior roles on our Customer Service Tech Specialist team as well.

    RESPONSIBILITIES/JOB DUTIES

    Member Experience/Monitoring/Scheduling:

    • Respond in a timely manner to requests from Members.

    • Responsible for researching and analyzing customer accounts to provide proper resolution to Member concerns.

    • Maintain high call quality standards at all times to ensure we are delivering legendary Member experiences.

    • Resolve Member escalations with professionalism

    • Update member information when necessary.

      Member Experience:

      • Take incoming calls from members on various issues from billing and account inquiries, basic technical equipment and software troubleshooting and product questions.

      Monitoring:

      • Monitors incoming alarm and maintenance signals using established protocol.

      • Documents events as they take place with speed and accuracy in the alarm monitoring software.

      Scheduling:

      • Assist members in scheduling installations and service while providing legendary customer service.

      • Performs other job duties, as assigned.

      Knowledge/Skills/Abilities:

      • Strong written and verbal communication skills

      • Must have the ability to listen effectively and respond empathetically

      • Strong desire to help customers

      • Must have the ability to maintain composure when dealing with customer escalations and emergency alarm calls

      • Ability to critically think, creatively problem solve and confidently act

      • Must posses technical aptitude and be proficient with Windows applications; must be able to navigate through multiple programs and screens efficiently

      • Must have strong attention to detail

      • Ability to enter data into a database efficiently and accurately

      • Ability to multitask while providing outstanding customer experience

      • Must be able to work independently and as part of a team

      Education & Experience / Licenses & Certification

      • Minimum 2 years of experience in frontline customer sales or service

      • Minimum of 6 months in a Call Center work environment

      • Bilingual preferred (Spanish a plus)

      • High school diploma or equivalent required

      WORKING ENVIRONMENT/ MINIMUM PHYSICAL REQUIREMENTS

      Works in an office environment sitting at a desk, table or computer workstation for extended periods of time. Approximately 80 percent of the time spent on the job involves the use of a computer and telephone.  

      #VIC_RX

      Apply Today

      General Service Automotive Technician

      Sun City, Arizona

      We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      Sun City Auto Center Opening June of 2021!

      Come Join Us

      Check out the benefits!

      • Exceptional benefits within 30 days of hire, with employer contribution to medical/Dental/Vision premiums
      • 401K Matching $1 to $1 up to 6% annually
      • 15 Paid Days off (20 days after 1 year) + paid holidays, some Saturdays and no Sundays
      • Opportunities for growth
      • Tuition reimbursement for automotive education and ASE Certifications
      • Clean well equipped shops with state of the art equipment and consistent car count
      • A free AAA Membership and numerous employee discounts

      Job Responsibilities:

      • Performs oil changes and lubrication service for member and nonmember vehicles.

      • Performs tire repairs and installation service for member and nonmember vehicles.

      • Performs other minor repairs as assigned by Lead Tech or Service Advisor, according to their abilities.

      • Assist upper level technicians as needed and for experience.

      • Test drives vehicles when practical for any/all performance or drivability concerns before performing work

        • Exception: when unsafe or vehicle not drivable

        • Retest drives after repairs completed to verify that repair solved defined problems

      • Maintains clean and safe work environment; cleans spills and debris immediately to reduce hazards

      • Maintain company provided equipment and machinery

      • Follows company and industry safety rules and regulations

      • Reports all unsafe conditions to supervisor including but not limited to lifts, overhead doors, and equipment

      • Attends all required training, seeks additional training to maintain and increase effectiveness

      • Keeps up to date on industry trends and repair procedures. 

      • Attends and successfully completes at least 12 hours of continuing auto repair training per year sponsored and/or provided by the club. 

      • Maintains customer vehicles in regard to cleanliness and does not tune or otherwise adjust any controls within the vehicle.

      • Verifies as soon as practicable that parts ordered for the vehicle assigned to them are correct.

      • Performs all repairs according to MAP (Motorist Assurance Program), OEM (Original Equipment Manufacturers) or accepted industry standard.

      • Performs digital inspection and documents to their full potential. Notates all pertinent information into the shop inspection or management system, attaches all photos or videos to illustrate repairs or needs to the inspection. 

      • Assures all comeback related repairs are prioritized as directed by manager or lead. 

      • Communicates effectively as necessary with manager, service advisors and other technicians to contribute to the overall performance of the location 

      • Responsible for the safety and accuracy of all repairs made and or systems inspected to assure vehicle is as safe or more safe condition as was prior to work commencing

      • Performs other related duties as assigned.

      • Note: May require travel to different locations on an as needed basis


       

      Knowledge/Skills/Abilities

      • Effective verbal and written communication skills in the language(s) required for the role, as justified for business necessity

      • Effective organization, interpersonal and negotiation skills

      • Ability to work scheduled hours as necessitated by business need

      • Math and computer skills with experience using software applications including word processing, spreadsheets, browsers, and email

      • Member service focus

      • Automotive/mechanical background

      • Ability to drive vehicles equipped with manual transmission

      • Knowledge of equipment/tool operation and diagnostic/repair procedures

      • Maintains 20% productivity measured by hours worked/hours flagged


       

      Education & Experience/ Licenses & Certifications

      • High School diploma or equivalent certification (GED)

      • Valid driver license and acceptable driving record

      • Six months experience in general repair, lube services and or tire shop

      Work Environment/Physical Requirements

      • Ability to lift and or carry up to 50lbs

      • Standing, bending, kneeling, pushing, reaching, lifting, climbing ladders

      • Exposure to loud noises

      Apply Today

      Automotive Service Advisor

      Mesa, Arizona

      We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      We're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service. We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members. We're community minded, and celebrate the growth, development and successes of our diverse Team Members. Whether you’re just starting your journey or looking to grow your career, we’ll support you every step of the way.

      Why AAA?

      • Competitive commission plan with a weekly guarantee, monthly bonus and incentive plan
      • Exceptional benefits within 30 days of hire, to include 401k matching
      • 15 Paid Days off and no Sunday work hours
      • A free AAA Membership and numerous employee discount

      What You’ll Do

      • First line sales agent for customers’ vehicles
      • Responsible to sell and schedule vehicle repairs, write the repair orders, dispatch the job to the technician, provide estimates, sell additional repairs  as needed, and inform the customer of repair status
      • Required to collect payment, open and close cashier process
      • Respond to customer concerns or complaints and escalate as necessary
      • Answer incoming phone calls to schedule service appointments, follow-up calls with customer regarding repair status, outbound calls to prior customers regarding service
      • Maintain a safe and clean work area and assist to maintain a safe and clean work area as needed
      • Participate in ongoing training as assigned by management.
      • Study technical bulletins, industry magazines, and technical web sites

      What You’ve Done

      • 2+ years previous Sales and Service Advisor experience required
      • Ability to demonstrate basic automotive repair knowledge
      • Valid Arizona driver's license and current 39 months driving record.

      AAA Arizona has identified this position as safety sensitive.

      PHYSICAL DEMANDS: Required by the Americans with Disabilities Act (ADA).

      The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions on this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk and hear, required to sit, occasionally required to stand and walk; use and to finger, handle, or feel; and reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, peripheral vision and the ability to focus. Identify specific hazards as necessary (use of chemicals, equipment, driving).

      May be exposed to chemicals, pneumatic air, electrical, lifting, tripping and/or falling, drives member and/or company vehicle.

      #Auto

      Apply Today

      Fire Alarm Installation Technician

      Tempe, Arizona

      We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      AAA recently acquired SafeGuard, the 11th largest smart home security company in the United States, with the vision to become the most trusted brand in this industry.  Safeguard, has been Protecting Arizona families and businesses for over 50 years; we are Arizona's largest locally-operated security provider. With an A+ Better Business Bureau Ranking, we prove every day that we love being there for and helping our customers.  We work hard to create an environment where you can thrive and use your skills and talents to help us deliver legendary Customer Service. You’ll help positively impact every homeowner and the communities that we serve.

      Why work for us?
      • Job Stability - Career Growth

      • Great Benefits - Medical/Dental/Vision

      • Retirement - 401k matching up to 4%

      • Work/Life Balance - PTO 3 Weeks + 9 paid holidays

      RESPONSIBILITIES/JOB DUTIES:

      • Install our security systems in commercial properties
      • Wiring and trim out of structured cabling, audio/video, security, and CCTV systems
      • Installing electrical apparatuses and equipment in a residence
      • Working with a maximum of 240 volts
      • Commercial wiring
      • Troubleshooting
      • Trim and fixtures
      • Reading blueprints and schematics
      • Low voltage installations
      • National Electrical Code NEC
      • Installing commercial safety features and ground connections
      • Installing low voltage
      • Ability to use a multimeter and other common tools of the trade
      • Ability to climb ladders, operate aerial lift platforms
      • Ability to pull, secure and terminate wire


      QUALIFICATIONS:

      • 5-10 years of experience installing, programming, and troubleshooting security, audio/video, networking, and CCTV Systems
      • A wide range of experience from Pre-Wire to Programmer
      • Proficient knowledge with the following system types:
      • Security – Honeywell, DSC, 2GIG, other systems a plus
      • CCTV – Honeywell, Alarm.com, Luma
      • Wireless – Z-wave locks and thermostats
      • Ability to read and install systems per design drawings and sales proposals
      • Position requires high level of efficiency, attention to detail, quality control, and teamwork
      • Candidate must possess all necessary hand tools to complete daily tasks
      • Candidate should be comfortable with training junior installers
      • Must have a clean driving record



      Working Environment/Physical Requirements:

      The position requires both field and office time. Physical requirements include walking new and existing commercial and residential sites in various stages of construction, climbing ladders/stairs, lifting up to 50 pounds, working in outdoor weather conditions, sitting, driving to jobsites, use of typical hand and electrical tools.

      #SAFE

      Apply Today

      Security Officer - Part Time

      Tempe, Arizona

      We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      AAA recently acquired SafeGuard, the 11th largest smart home security company in the United States, with the vision to become the most trusted brand in this industry. Safeguard, has been Protecting Arizona families and businesses for over 50 years; we are Arizona's largest locally-operated security provider. With an A+ Better Business Bureau Ranking, we prove every day that we love being there for and helping our customers. We work hard to create an environment where you can thrive and use your skills and talents to help us deliver legendary Customer Service. You’ll help positively impact every homeowner and the communities that we serve, too.  
       

      A3 Smart Home is looking for Part Time Security Officers to join our team! We have multiple shift positions open with opportunities for overtime!  

      Why work for us?
      • Job Stability - Career Growth

      • Great Benefits - Medical/Dental/Vision

      • Retirement - 401k matching up to 4%

      • Work/Life Balance - PTO 3 Weeks + 9 paid holidays

      JOB RESPONSIBILITIES:

      • Alarm Verification - promptly respond to alarms in your designated area prompted by our onsite monitoring facility  
      • Vacation Service - check homes and provide pre-authorized requested service for a period when the client is away from home  
      • Patrol Accounts - check accounts daily/nightly as contracted with customers  
      • Maintain regular records and effectively communicate with dispatch, customers, etc.  
      • Safe and courteous operation of the designated patrol vehicle observing all state and municipal traffic laws; all traffic rules specified by the bylaws of the any community which you may enter; and all traffic and vehicle operation rules of Safeguard Security & Communications, Inc.;  
      • Proper maintenance of the designated patrol vehicle, e.g. routine, scheduled, preventive or corrective maintenance, vacuuming, car washes, etc.  
      • Responding to burglar alarms at businesses and residences while following all prescribed procedures and instructions  
      • Completion of daily assigned tasks, e.g. red-tag checks, interior checks, initial interior checks, spot checks, courtesy patrols, etc.  
      • Completion, without exception, of unique duties as assigned for your designated beat and shift  
      • Keeping the Patrol Division Supervisor informed of all problems, unique situations, etc. that occur on your shift  
      • Entering all pertinent and necessary information into Silvertrac  
      • Operation of KNOX KeySecure Boxes  
      • Proper preparation of Incident reports to include content, numbering and logging  
      • Proper use, completion and submission of all forms associated with patrol activities and/or duties  
      • Assisting the Patrol Division Supervisors and/or Patrol Division Operations Supervisor with coverage of open shifts within the Division   

        

      QUALIFICATIONS   

      • Must be at least 21 years old  
      • Must obtain and maintain an Arizona Security Card Certification (Guard Card)
      • Ability to communicate clearly and effectively in English (both written and oral)  
      • Must have a phone (home or cell)  
      • Must have a friendly demeanor and great customer service skills
           

      Working Environment/Physical Requirements:    

      • Acceptable eyesight to include the ability to drive during day, twilight or darkness even with inclement weather 
      • Ability to work or drive 12 or more hours as necessary
      • Ability to stoop, bend or lean several times during a scheduled work shift;   
      • Ability to drive for two (2) or more hours uninterrupted 
      • Ability to enter/exit the patrol vehicle safely numerous times during a scheduled work shift 
      • Ability to stand for two (2) or more hours uninterrupted  
      • Ability to safely lift and carry 50 pounds for up to 25 feet
      • Safely lift and carry twenty (20) pounds for one hundred (100) feet on sloped terrain with various surfaces while maintaining balance and footing  
      • Safely walk on various terrain and surfaces while maintaining balance and footing
      • Safely scale or climb over a three (3) foot wall
      • Safely carry, utilize and perform simple tasks requiring a four (4) foot ladder 
      • Ability to hold or otherwise carry a flashlight, Knox key/key, Entry Slip book, radio/phone, pager, etc., while walking on various surfaces;
      • Ability to lock/unlock doors or gates as necessary

      #SAFE

      Apply Today

      General Service Technician

      Vacaville, California

      We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      Why Work With Us!

      • Exceptional benefits within 30 days of hire, with employer contribution to Medical/Dental/Vision premiums
      • 401K Matching $1 to $1 up to 6% annually
      • Opportunity for advancement
      • 15 Paid Days off (20 after 1 year) + paid Holidays, some Saturdays and no Sunday work hours
      • Free AAA Membership and numerous employee discounts

      Job Responsibilities:

      • Performs oil changes and lubrication service for member and nonmember vehicles.

      • Performs tire repairs and installation service for member and nonmember vehicles.

      • Performs other minor repairs as assigned by Lead Tech or Service Advisor, according to their abilities.

      • Assist upper level technicians as needed and for experience.

      • Test drives vehicles when practical for any/all performance or drivability concerns before performing work

        • Exception: when unsafe or vehicle not drivable

        • Retest drives after repairs completed to verify that repair solved defined problems

      • Maintains clean and safe work environment; cleans spills and debris immediately to reduce hazards

      • Maintain company provided equipment and machinery

      • Follows company and industry safety rules and regulations

      • Reports all unsafe conditions to supervisor including but not limited to lifts, overhead doors, and equipment

      • Attends all required training, seeks additional training to maintain and increase effectiveness

      • Keeps up to date on industry trends and repair procedures. 

      • Attends and successfully completes at least 12 hours of continuing auto repair training per year sponsored and/or provided by the club. 

      • Maintains customer vehicles in regard to cleanliness and does not tune or otherwise adjust any controls within the vehicle.

      • Verifies as soon as practicable that parts ordered for the vehicle assigned to them are correct.

      • Performs all repairs according to MAP (Motorist Assurance Program), OEM (Original Equipment Manufacturers) or accepted industry standard.

      • Performs digital inspection and documents to their full potential. Notates all pertinent information into the shop inspection or management system, attaches all photos or videos to illustrate repairs or needs to the inspection. 

      • Assures all comeback related repairs are prioritized as directed by manager or lead. 

      • Communicates effectively as necessary with manager, service advisors and other technicians to contribute to the overall performance of the location 

      • Responsible for the safety and accuracy of all repairs made and or systems inspected to assure vehicle is as safe or more safe condition as was prior to work commencing

      • Performs other related duties as assigned.

      • Note: May require travel to different locations on an as needed basis


       

      Knowledge/Skills/Abilities

      • Effective verbal and written communication skills in the language(s) required for the role, as justified for business necessity

      • Effective organization, interpersonal and negotiation skills

      • Ability to work scheduled hours as necessitated by business need

      • Math and computer skills with experience using software applications including word processing, spreadsheets, browsers, and email

      • Member service focus

      • Automotive/mechanical background

      • Ability to drive vehicles equipped with manual transmission

      • Knowledge of equipment/tool operation and diagnostic/repair procedures

      • Maintains 20% productivity measured by hours worked/hours flagged


       

      Education & Experience/ Licenses & Certifications

      • High School diploma or equivalent certification (GED)

      • Valid driver license and acceptable driving record

      • Six months experience in general repair, lube services and or tire shop

      Work Environment/Physical Requirements

      • Ability to lift and or carry up to 50lbs

      • Standing, bending, kneeling, pushing, reaching, lifting, climbing ladders

      • Exposure to loud noises

      Apply Today

      Real Time Coordinator

      Clearfield, Utah

      We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      Summary 

      Incumbent applies job skills and company policies and procedures to a complete variety of tasks.
      General supervision and instructions are provided for routine work and detailed instructions are provided on new projects or assignments.

      Why Work For Us?

      • Training – You’ll attend a thorough, comprehensive, training program

      • Benefits – Medical, Dental, Vision, wellness program and more!

      • 401k Matching – $1 for $1 company match up to 6% of pay

      • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan

      • Paid Time Off- Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities

      • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

      Essential Functions

      • Allocates calls while balancing occupancy and meeting service level requirements
      • Generates and distributes statistical reports for overall call center service levels to all levels of management
      • Processes emails sent to the Workforce Management mailbox within 24 hours of receipt. 
      • Answers phone calls from supervisors/agents for assistance on same day exceptions
      • Monitors agent activity and ensures schedule adherence.  Communicate with Line of Business leaders when agents are not in compliance
      • Continuously monitors and tracks service levels for all lines of business for each half hour and makes recommendations or adjustments to staff and/or agents skills as needed
      • Assists the Schedule and Forecast Analysts with weekly plans, additional hours and schedule change requests

       

      Knowledge/Skills/Abilities

      • Ability to prioritize and balance simultaneous projects in a fast paced work environment 
      • Solid computer skills and knowledge of PC software applications used for word-processing and spreadsheets (e.g., Microsoft Word and Excel or equivalent google suite applications)
      • Ability to work independently and as part of a team in a demanding environment
      • Ability to quickly grasp a thorough knowledge of policies, procedures and service goals
      • Solid communications skills both verbally and in written form
      • Interpersonal skills and the ability to interact with employees, management and others in a professional and tactful manner
      • Ability to maintain highly confidential information

       

      Education & Experience / Licenses & Certification

      • High School Diploma, GED or equivalent required.  College education credits preferred.
      • 0 -2 years experience in Workforce Management preferred.

      Work Environment/Physical Requirements

      Works in an office environment sitting at a desk, table or computer workstation for extended periods of time. May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 75-90 percent of the time spent on the job involves the use of a personal computer.

       

      Physical Demands:

      Requires sitting and standing for extended periods of time. Requires extensive use of a computer and repetitive hand movements in the performance of duties. Occasional lifting and carrying of material weighing up to 20 pounds may be required.

       

      Competency

      Decision Making (Intermediate)

      Adaptive Learning (Proficient)

      Drive and Initiative (Intermediate)

      Quality Orientation (Proficient)

      Dealing with Ambiguity (Intermediate)

      Judgment  (Intermediate)

      Independence (Intermediate)

      Apply Today

      Member Experience Associate

      Phoenix, Arizona

      We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      Why Work For Us?

      • Great Pay – Paid training and competitive hourly base + incentives.

      • Benefits – Medical, Dental, Vision, wellness program and more!

      • 401k Matching – $1 for $1 company match up to 6% of pay.

      • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.

      • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

      Summary:

      The Member Experience Associate acts in a service and sales capacity, responsible for providing caring, outstanding Member service with heart while actively promoting cross sales referrals, sales and branch promotions.

      Essential Functions

      • Performs routine sales, service and operational functions for AAA Members including; DMV, cashiering, auto travel, notary and insurance sales support, with expectations for maintaining required standards, policies and procedures.
      • Understands and actively promotes products and services to achieve individual goals in support of meeting organization goals and objectives.
      • Overcomes obstacles that create barriers to Team Member or branch efforts and identifies process improvement opportunities and proposes solutions.
      • Acts as an agent for change while promoting AAA’s guiding principles and core values.

      Knowledge/Skills/Abilities

      • Demonstrates sales and service skills. Able to effectively interact, face-to-face, with new, prospective and existing Members.
      • Accuracy and comfort handling money, making change, balancing cash drawer.
      • Good computer skills, proficient in both reading and basic arithmetic.
      • Good written and verbal communication skills in person and over the phone.
      • Ability to multitask in response to requests, requirements and Member/Team Member expectations. Ability to accept feedback and correct course as necessary.

      Education & Experience / Licenses & Certification

      • High school diploma or GED required.
      • Two years sales or customer service experience.
      • Experience working with sales and service standards and goals.
      • Current & valid Driver's License with clean history may be required.
      • Bonding and fingerprinting may be required.
      • P&C Licensing may be required.

      Work Environment/Physical Requirements

      • Works in a variety of office environments where standing, walking or sitting at a desk, table or computer workstation may be required for extended periods of time.
      • May travel by car, plane or other form of transportation to attend business meetings or conferences.
      • May be required to work in one or more locations in a defined service area. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

      #MEA

      Apply Today

      Bilingual Spanish Member Experience Associate

      San Jose, California

      We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      Why Work For Us?

      • Great Pay – Paid training and competitive hourly base + incentives.

      • Benefits – Medical, Dental, Vision, wellness program and more!

      • 401k Matching – $1 for $1 company match up to 6% of pay.

      • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.

      • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

      Summary:

      The Member Experience Associate acts in a service and sales capacity, responsible for providing caring, outstanding Member service with heart while actively promoting cross sales referrals, sales and branch promotions.

      Essential Functions

      • Performs routine sales, service and operational functions for AAA Members including; DMV, cashiering, auto travel, notary and insurance sales support, with expectations for maintaining required standards, policies and procedures.
      • Understands and actively promotes products and services to achieve individual goals in support of meeting organization goals and objectives.
      • Overcomes obstacles that create barriers to Team Member or branch efforts and identifies process improvement opportunities and proposes solutions.
      • Acts as an agent for change while promoting AAA’s guiding principles and core values.

      Knowledge/Skills/Abilities

      • Demonstrates sales and service skills. Able to effectively interact, face-to-face, with new, prospective and existing Members.
      • Accuracy and comfort handling money, making change, balancing cash drawer.
      • Good computer skills, proficient in both reading and basic arithmetic.
      • Good written and verbal communication skills in person and over the phone.
      • Ability to multitask in response to requests, requirements and Member/Team Member expectations. Ability to accept feedback and correct course as necessary.

      Education & Experience / Licenses & Certification

      • High school diploma or GED required.
      • Two years sales or customer service experience.
      • Experience working with sales and service standards and goals.
      • Current & valid Driver's License with clean history may be required.
      • Bonding and fingerprinting may be required.
      • Active P&C license is preferred.
      • Bilingual Spanish is required.

      Work Environment/Physical Requirements

      • Works in a variety of office environments where standing, walking or sitting at a desk, table or computer workstation may be required for extended periods of time.
      • May travel by car, plane or other form of transportation to attend business meetings or conferences.
      • May be required to work in one or more locations in a defined service area. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

      Apply Today

      Business Analyst - A3 Smart Home

      Tempe, Arizona

      We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.


       

      Why Work For Us?

      • Benefits – Medical, Dental, Vision, wellness program and more!

      • 401k Matching – $1 for $1 company match up to 6% of pay

      • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan

      • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities

      • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

      This Business Analyst role supports the overall A3 Smart Home strategy and corporate objectives by performing analysis used in identification of business needs to assist in determining solutions to problems or processes. Incumbents work under general supervision, conduct and document most operational, product, and financial activities across business units, rely on experience and judgment to plan and accomplish goals. May participate in larger projects and/or assume responsibility for a portion of the project.

      Essential Functions

      • With guidance from more experienced analysts, performs analytical activities including developing operational reports, providing business insights/recommendations, and interpreting current financial and business reports.

      • Partners with the business operations to prioritize tasks and provide fact-based recommendations in support of operational priorities.

      • Maintains the appropriate standard reports, models, and operating procedures.

      • Documents existing policy, procedures, and processes and increases knowledge of business unit deliverables.

      Knowledge/Skills/Abilities

      • Intermediate to advanced SQL query building

      • Strong mathematical skills needed

      • Critical thinking

      • Analytical and organizational skills

      • Business communications (written, verbal)
      • Programming language experience, i.e. Python, (preferred)

      • Basic understanding of operational / product / financial concepts as they apply to business unit, AAA, and home/commercial security industry (preferred)

      Education & Experience / Licenses & Certification

      • Bachelor's degree in related area or an equivalent combination of education and experience

      •  0 – 2 years experience conducting operational, financial and/or business analysis

      VIC_RX

      Apply Today

      Service Advisor

      Peoria, Arizona

      We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      Sun City Auto Center Opening Spring of 2021!

      Come Join Us


      Check out the benefits!

      • State of the art equipment
      • Paid training with opportunities for growth
      • Tuition reimbursement for automotive education and ASE Certifications
      • Clean well equipped shops with consistent car count
      • Exceptional benefits within 30 days of hire, with employer contribution to medical/Dental/Vision premiums
      • 401K Matching $1 to $1 up to 6% annually
      • 15 Paid Days off (20 after 1 year) + 9 paid holidays, some Saturdays and no Sundays
      • A free AAA Membership and numerous employee discounts

      The service advisor is the center’s first line sales and customer relations representative and responsible for revenue sales goals, quality and customer relations. Responsible to resolve customer concerns regarding vehicle repairs and maintenance, and collection of payment for services performed.

      Duties

      First line sales agent for customers vehicles.
      Responsible to sell and schedule vehicle repairs, write the repair orders, dispatch the job to the technician, provide estimates, sell additional repairs  as needed, and inform the customer of repair status.
       Required to collect payment, open and close cashier process.
      Respond to customer concerns or complaints and escalate to
      Management complaint the advisor  is unable to resolve.
      Answer incoming phone calls to schedule service appointments, follow-up calls with customer regarding repair status, outbound calls to prior and/or
      customers  regarding service.

      Maintain a safe and clean work area and assist  to maintain safe and clean work areas as needed. 
       Participate in ongoing training as assigned by management. Study technical bulletins, industry magazines, and technical web sites.

      COMPETENCIES:

      To perform the job successfully,  and individual should demonstrate  the following competencies:
      Initiative
      Collaboration and Teamwork
      Accountability

      Experience

      Valid Arizona driver's license and current 39 month driving record.

      Additional experience  required ​

      Previous sales and service advisor experience required​

      Apply Today

      General Service Technician

      Peoria, Arizona

      We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      Job Responsibilities:

      • Performs oil changes and lubrication service for member and nonmember vehicles.

      • Performs tire repairs and installation service for member and nonmember vehicles.

      • Performs other minor repairs as assigned by Lead Tech or Service Advisor, according to their abilities.

      • Assist upper level technicians as needed and for experience.

      • Test drives vehicles when practical for any/all performance or drivability concerns before performing work

        • Exception: when unsafe or vehicle not drivable

        • Retest drives after repairs completed to verify that repair solved defined problems

      • Maintains clean and safe work environment; cleans spills and debris immediately to reduce hazards

      • Maintain company provided equipment and machinery

      • Follows company and industry safety rules and regulations

      • Reports all unsafe conditions to supervisor including but not limited to lifts, overhead doors, and equipment

      • Attends all required training, seeks additional training to maintain and increase effectiveness

      • Keeps up to date on industry trends and repair procedures. 

      • Attends and successfully completes at least 12 hours of continuing auto repair training per year sponsored and/or provided by the club. 

      • Maintains customer vehicles in regard to cleanliness and does not tune or otherwise adjust any controls within the vehicle.

      • Verifies as soon as practicable that parts ordered for the vehicle assigned to them are correct.

      • Performs all repairs according to MAP (Motorist Assurance Program), OEM (Original Equipment Manufacturers) or accepted industry standard.

      • Performs digital inspection and documents to their full potential. Notates all pertinent information into the shop inspection or management system, attaches all photos or videos to illustrate repairs or needs to the inspection. 

      • Assures all comeback related repairs are prioritized as directed by manager or lead. 

      • Communicates effectively as necessary with manager, service advisors and other technicians to contribute to the overall performance of the location 

      • Responsible for the safety and accuracy of all repairs made and or systems inspected to assure vehicle is as safe or more safe condition as was prior to work commencing

      • Performs other related duties as assigned.

      • Note: May require travel to different locations on an as needed basis


       

      Knowledge/Skills/Abilities

      • Effective verbal and written communication skills in the language(s) required for the role, as justified for business necessity

      • Effective organization, interpersonal and negotiation skills

      • Ability to work scheduled hours as necessitated by business need

      • Math and computer skills with experience using software applications including word processing, spreadsheets, browsers, and email

      • Member service focus

      • Automotive/mechanical background

      • Ability to drive vehicles equipped with manual transmission

      • Knowledge of equipment/tool operation and diagnostic/repair procedures

      • Maintains 20% productivity measured by hours worked/hours flagged


       

      Education & Experience/ Licenses & Certifications

      • High School diploma or equivalent certification (GED)

      • Valid driver license and acceptable driving record

      • Six months experience in general repair, lube services and or tire shop

      Work Environment/Physical Requirements

      • Ability to lift and or carry up to 50lbs

      • Standing, bending, kneeling, pushing, reaching, lifting, climbing ladders

      • Exposure to loud noises

      Apply Today

      Automotive Technician

      Vacaville, California

      We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      Why Work With Us:

      Check out the benefits!

      • State of the art equipment
      • Paid training with opportunities for growth
      • Tuition reimbursement for automotive education and ASE Certifications
      • Clean well equipped shops with consistent car count
      • Exceptional benefits within 30 days of hire, with employer contribution to medical/Dental/Vision premiums
      • 401K Matching $1 to $1 up to 6% annually
      • 15 Paid Days off (20 after 1 year) + 9 paid holidays, some Saturdays and no Sundays
      • A free AAA Membership and numerous employee discounts

      New locations opening in Elk Grove, Hayward and San Rafael 2021!

      Job Responsibilities:

      • Performs work that is indicated on Approved Repair Orders.
      • Performs only needed and or customer requested services on vehicles. 
      • Performs all repairs according to MAP (Motorist Assurance Program), OEM (Original Equipment Manufacturers) or accepted industry standard procedures
      • Assures all repairs are for the benefit of the member/customer. 
      • Test drives all vehicles when practical for any/all performance or drivability concerns before performing work
        • Exception: when unsafe or vehicle not drivable
        • Retest drives after repairs completed to verify that repair solved defined problems
      • Maintains clean and safe work environment; cleans spills and debris immediately to reduce hazards
      • Maintain company provided equipment and machinery
      • Follows company and industry safety rules and regulations
      • Reports all unsafe conditions to supervisor including but not limited to lifts, overhead doors, and equipment
      • Attends all required training, seeks additional training to maintain and increase effectiveness
      • Keeps up to date on industry trends and repair procedures. 
      • Attends and successfully completes at least 24 hours of continuing auto repair training per year sponsored and/or provided by the club. 
      • Maintains customer vehicles in regard to cleanliness and does not tune or otherwise adjust any controls within the vehicle.
      • Verifies as soon as practicable that parts ordered for the vehicle assigned to them are correct.
      • Performs digital inspection and documents to their full potential. Notates all pertinent information into the shop inspection or management system, attaches all photos or videos to illustrate repairs or needs to the inspection. 
      • Assures all comeback related repairs are prioritized as directed by manager or lead. 
      • Communicates effectively as necessary with manager, service advisors and other technicians to contribute to the overall performance of the location 
      • Responsible for the safety and accuracy of all repairs made and or systems inspected to assure vehicle is as safe or more safe condition as was prior to work commencing
      • Performs other related duties as assigned.
      • Note: May require travel to different locations on an as needed basis

      Knowledge/Skills/Abilities

      • Effective verbal and written communication skills in the language(s) required for the role, as justified for business necessity
      • Effective organization, interpersonal and negotiation skills
      • Ability to work scheduled hours as necessitated by business need
      • Math and computer skills with experience using software applications including word processing, browsers, and email
      • Member service focus
      • Ability to drive vehicles equipped with manual transmission
      • Knowledge of equipment/tool operation and diagnostic/repair procedures
      • Maintains 100% productivity as measured by dividing hours worked by labor hours flagged

      Education & Experience/ Licenses & Certifications

      • High School diploma or equivalent certification (GED)
      • Valid driver license and acceptable driving record
      • At least four  years experience as an automobile technician 
      • ASE Master Tech with L1 certification level or equivalent OEM certifications and fulfills ASE requirement within one year of hire. .
      • Smog Repair and Testing Certification preferred (CA only)

      Work Environment/Physical Requirements

      • Ability to lift and or carry up to 50lbs
      • Standing, bending, kneeling, pushing, reaching, lifting, climbing ladders
      • Exposure to loud noises

      #MCC

      Apply Today

      Member Experience Associate

      Oroville, California

      We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      Why Work For Us?

      • Great Pay – Paid training and competitive hourly base + incentives.

      • Benefits – Medical, Dental, Vision, wellness program and more!

      • 401k Matching – $1 for $1 company match up to 6% of pay.

      • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.

      • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

      Summary:

      The Member Experience Associate acts in a service and sales capacity, responsible for providing caring, outstanding Member service with heart while actively promoting cross sales referrals, sales and branch promotions.

      Essential Functions

      • Performs routine sales, service and operational functions for AAA Members including; DMV, cashiering, auto travel, notary and insurance sales support, with expectations for maintaining required standards, policies and procedures.
      • Understands and actively promotes products and services to achieve individual goals in support of meeting organization goals and objectives.
      • Overcomes obstacles that create barriers to Team Member or branch efforts and identifies process improvement opportunities and proposes solutions.
      • Acts as an agent for change while promoting AAA’s guiding principles and core values.

      Knowledge/Skills/Abilities

      • Demonstrates sales and service skills. Able to effectively interact, face-to-face, with new, prospective and existing Members.
      • Accuracy and comfort handling money, making change, balancing cash drawer.
      • Good computer skills, proficient in both reading and basic arithmetic.
      • Good written and verbal communication skills in person and over the phone.
      • Ability to multitask in response to requests, requirements and Member/Team Member expectations. Ability to accept feedback and correct course as necessary.
      • Bilingual in Spanish preferred.

      Education & Experience / Licenses & Certification

      • High school diploma or GED required.
      • Two years sales or customer service experience.
      • Experience working with sales and service standards and goals.
      • Current & valid Driver's License with clean history may be required.
      • Bonding and fingerprinting may be required.
      • P&C Licensing may be required.

      Work Environment/Physical Requirements

      • Works in a variety of office environments where standing, walking or sitting at a desk, table or computer workstation may be required for extended periods of time.
      • May travel by car, plane or other form of transportation to attend business meetings or conferences.
      • May be required to work in one or more locations in a defined service area. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

      #MEA

      Apply Today

      Fleet Administrator

      Tucson, Arizona

      We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      Essential Duties

      • Oversee and maintain call volume.
      •  Manage the clubs inventory of trucks, cars and material handling equipment

      •    Assist with life-cycle tracking and strategies for vehicle ordering

      •    Lead and manage the fleet due-diligence tasks for all acquisitions to include remote registrations, and taxes. 

      •    Manage the licensing of newly acquired and company owned vehicles

      •    Develop and manage the vehicle parking citation and infractions within the club footprint

      •    Manage the tracking and disposition of the retired fleet efficiently and accurately

      •    Maintain DOT compliance and regulations for vehicles and employees, as required

      •    Assist in the reconciliation of all fleet vehicles

      •    Work with Accounting, all Business Lines and Risk to ensure transparency of all fleet

      •    Work with all business lines to ensure proper updates of fleet

      Knowledge/Skills/Abilities

      •    Procurement and inventory procedures and practices, surplus property principles and practices. 
      •    Ability to analyze data and create reports. 
      •    Equipment safety and accident prevention strategies. 
      •    Knowledge of financial and procurement practices and procedures, equipment repair practices and shop operations.
      •    Understanding of equipment specifications and the relevance of individual equipment types for the overall fleet. 
      •    Experience in fleet management and oversight of equipment operations.
      •    Experience working with web based inventory programs, managing and processing payments. 
      •    Knowledge of fleet maintenance programs. 

      EDUCATION AND EXPERIENCE  


      •    Bachelor degree in mechanical engineering, business administration or related field is preferred.
      •    3 years of insurance claims processing, fleet management and safety experience required
      •    High level of understanding of federal and state regulations with regards to FMCSA, DOT, DMV and OSHA
      •    Proven experience in vehicle fleet accident and safety management
      •    Automobile Insure claim processing and body repair estimating
      •    Comfortable with working with the complete Microsoft Smart Suite with expertise in Microsoft Excel
      •    Familiarity with the 5 Keys of the Smith System Defensive Driving methodology
       

      Apply Today

      Associate Procurement Specialist

      Phoenix, Arizona

      We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.


       

      Why Work For Us?

      • Benefits – Medical, Dental, Vision, wellness program and more!

      • 401k Matching – $1 for $1 company match up to 6% of pay

      • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan

      • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities

      • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

      Our Associate Procurement Specialist is responsible for managing company-wide suppliers throughout the Procurement Life-cycle of Budget Confirmation, Supplier Sourcing & Selection, Contracting, Savings Management and Supplier Performance Management.  Support Procurement Life-cycle processes for the company’s business lines and departments.  Collaborate with the Strategic Sourcing & Procurement team to identify, build and implement process improvements to grow the team and the procurement function.

      Essential Functions

      • Knowledge – educate stakeholders and back office support staff (Legal, Compliance, Risk & IT) on procurement systems, processes and policies. 

      • Strategy – assist with 12-month rolling procurement plan. Schedule and organize sourcing events, such as RFPs and Auctions. 

      • Communication – engage and communicate with suppliers, stakeholders, team members, managers and back office support staff. 

      • Supplier Life-Cycle Management – responsible for enforcing policies and procedures associated with the supplier life-cycle. 

      • Sourcing and Selection – assist Sourcing Specialist & stakeholders with the management  and sourcing of suppliers and assist with identifying new suppliers. 

      • Contracting – work with stakeholders and back office support staff to review, negotiate and execute contracts with suppliers. 

      • Contract Management – manage the entire contract life-cycle, to include renewals and terminations. 

      • Supplier Performance Management – assist with maintaining  relationships with key suppliers and provide support when conducting supplier business reviews. 

      • Cost Savings – collaborate with stakeholders and Sourcing Specialists to identify and realize cost-savings opportunities. 

      • Purchase Order Management - help manage the PO process, to ensure that stakeholders and suppliers are following company policies/procedures.

      Knowledge/Skills/Abilities

      • Experience working with suppliers

      • Familiarity with commercial and contract terms

      • Understands contract life-cycle and contract terminology

      • Demonstrated ability to work well in a team environment and collaborate with others

      • Proven ability to work with employees, at all levels of the organization

      • Ability to multi-task and handle high-stress environments

      • Good decision making and problem solving skills

      • Good analytical skills, with a strong aptitude for numbers and financial basics

      • Good negotiation skills

      • Strong presentation skills

      • Strong written and verbal communication skills

      • Strong organizational skills

      • Strong attention to detail

      • Proven sensitivity to cultural diversity in the business environment

      Education & Experience / Licenses & Certification

      • Four year undergraduate degree in Business, Accounting, Finance, Supply Chain or combination of education with relevant experience 

      • 1-2+ years of strategic sourcing, procurement, purchasing and supplier management or relevant experience 

      • 1-2+ years of experience directly related to RFP management, supplier selection, negotiation and contract life cycle 

      • 1+ years of financial analysis and modeling experience with increasing levels of responsibility, preferred 

      • Experience using Workday ERP SaaS, preferred 

      • Experience using Scout RFP SaaS, preferred 

      • Experience using an eProcurement platform or SaaS, strongly preferred 

      • Intermediate to Advanced user of Microsoft Word, Excel, and PowerPoint

      Apply Today

      Gate Maintenance and Access Control Manager

      Tempe, Arizona

      We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      AAA recently acquired SafeGuard, the 11th largest smart home security company in the United States, with the vision to become the most trusted brand in this industry.  Safeguard, has been Protecting Arizona families and businesses for over 50 years; we are Arizona's largest locally-operated security provider. With an A+ Better Business Bureau Ranking, we prove every day that we love being there for and helping our customers.  We work hard to create an environment where you can thrive and use your skills and talents to help us deliver legendary Customer Service. You’ll help positively impact every homeowner and the communities that we serve.

      This position provides daily leadership and strategic direction for all security functions and roles for our Gate Maintenance and Access Control department.

      This is a leadership position that combines operations, sales and member facing activities and is directly responsible for revenue growth, EBITDA growth, P&L management, member satisfaction, team member retention and efficiencies as well as overall office and field satisfaction levels.

      Why work for us?
      • Job Stability - Career Growth

      • Great Benefits - Medical/Dental/Vision

      • Retirement - 401k matching up to 4%

      • Work/Life Balance - PTO 3 Weeks + 9 paid holidays

      ESSENTIAL DUTIES

      • Provide daily operational oversight and leadership for both office and field team members
      • Vendor management
      • Provide strategic direction
      • Talent acquisition and approval
      • Talent management including disciplinary actions
      • Develop policies and standard procedures
      • Create and implement new technologies to increase member experience and dept. efficiencies
      • Monthly P&L review
      • Monthly reporting
      • Increase EBITDA through controlling operating costs
      • Increase revenues through new sales, member retention and increased repair proposal take rate
      • Provide sales proposals and presentations
      • Association Involvement
      • Community Involvement
      • Manage member contracts, negotiations and compliance issues
      • Create and maintain adequate price points to meet P&L plan
      • Increase EBITDA through developing and efficient department and controlling cost
      • Client engagement;
      • Communication with board members, community managers & other managers
      • Provide security expertise and advisement;
      • Build relationships with property managers, board members and key accounts

      KNOWLEDGE AND SKILLS

      • Strong negotiation and sales skills
      • Have a neat and professional appearance
      • Have no record of discharge from previous employment due to theft or other misconduct
      • Possess world class customer service and telephonic skills
      • Ability to multi-task
      • Effective public speaking

      EDUCATION, COMPETENCIES, CERTIFICATIONS/LICENSES

      • Minimum of Associates Degree
      • Four or more years managing business units /departments
      • Two or more years of gate maintenance experience.
      • Two or more years of access control systems knowledge
      • Outside sales and member relationship building experience
      • One or more years P&L responsibility
      • Three or more years servicing multiple clients

      We are passionate about maintaining a diverse and inclusive workplace that reflects the people and culture of the communities we serve, and fostering an environment in which everyone can realize their full potential and grow without barriers. We celebrate our differences as they make us stronger and invigorate our workplace. We believe that each of us enriches our culture by contributing unique perspectives, valuable insights and key strengths. We want each of our Team Members to feel valued, respected and supported.  

      #SAFE

      Apply Today

      Lead Developer - Fullstack - Node Js, React, Go - Remote - Must Live in Arizona or Utah

      Phoenix, Arizona

      We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members. ​

      We are passionate about maintaining a diverse and inclusive workplace that reflects the people and culture of the communities we serve, and fostering an environment in which everyone can realize their full potential and grow without barriers. We celebrate our differences as they make us stronger and invigorate our workplace. We believe that each of us enriches our culture by contributing unique perspectives, valuable insights and key strengths. We want each of our Team Members to feel valued, respected and supported. 

      Why Work For Us

      • Benefits – Medical, Dental, Vision, wellness program and more!

      • 401k Matching – $1 for $1 company match up to 6% of pay

      • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan

      • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities

      • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

      Work from home opportunity - Candidates must be located in Utah or Arizona

      Summary:

      As part of the digital development team, this role will lead the development of our externally facing web properties and lead a team of internal and external developers to build, continually enhance and support the site.   This is a hands-on role that will have direct responsibility for technical design, development, team training and the execution of our digital technology roadmap for delivering our channel strategy.

      Essential Functions

      • Define technical approach and assign to team for development. Documents solutions with concise and clear explanations

      • Leads efforts to improve site availability and performance. Implements new digital technologies, upgrades and enhancements

      • Provides technical direction to web development team to ensure projects align with technical strategy

      • Collaborate and scope requested new digital features, and analyzes user needs to determine technical requirements.

      • Writes consistent, clean and maintainable code. Evaluate code to ensure that it is valid, is properly structured, meets industry standards, and is compatible with various browsers, devices, or operating systems. 

      • Stays current on latest trends in web technologies and application design

      • Formalizes a system for new developer onboarding and ongoing training regiments

      • Work with front-end and back end developers and designer to provide guidance on best practices

      Knowledge/Skills/Abilities

      • Deep Drupal expertise and prior experience building, leading and architecting Drupal applications

      -OR-

      • Expert knowledge of all parts of the web stack – HTML/Javascript/CSS, web servers, app servers, caching, database development, tool development with a specific emphasis on web development and presentation layer technologies

      • Deep experience architecting web solutions

      -OR-

      • Experience writing technical design docs and driving them through development

      • Demonstrated strong technical leadership

      • Ability to guide technical discussions with both technical and non-technical audiences

      • Ability to perform complex Drupal development tasks including custom module development using the Drupal API system and hooks from major Drupal core systems

      Education & Experience/Licenses & Certification

      • Bachelor's degree in related area or an equivalent combination of education and experience.

      • 10+ years Minimum experience architecting web solutions

      • 5+ years training and mentoring a team of developers, preferably in an agile environment

      Work Environment/Physical Requirements

      Can be based remotely depending upon capabilities, maturity, leadership acumen and personal situation. Works in an office environment sitting at a desk, table or computer workstation for extended periods of time. May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

      **Please note that you will be asked to complete a candidate assessment following your application, via email. Your application will not be considered until the

      assessment has been completed.** 

      AAA…we're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service. We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.  We're community-minded, and celebrate the growth, development, and successes of our diverse Team Members.  Whether you’re just starting your journey or looking to grow your career, we’ll support you every step of the way.

      Apply Today

      Gate Field Technician

      Tempe, Arizona

      We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      AAA recently acquired SafeGuard, the 11th largest smart home security company in the United States, with the vision to become the most trusted brand in this industry.  Safeguard, has been Protecting Arizona families and businesses for over 50 years; we are Arizona's largest locally-operated security provider. With an A+ Better Business Bureau Ranking, we prove every day that we love being there for and helping our customers.  We work hard to create an environment where you can thrive and use your skills and talents to help us deliver legendary Customer Service. You’ll help positively impact every homeowner and the communities that we serve.

      Why work for us?
      • Job Stability - Career Growth

      • Great Benefits - Medical/Dental/Vision

      • Retirement - 401k matching up to 4%

      • Work/Life Balance - PTO 3 Weeks + 9 paid holidays

      RESPONSIBILITIES/JOB DUTIES:

      • Conduct preventative maintenance on gates for clients with contracted services
      • Provide emergency gate repair for clients with contracted services
      • Provide similar assistance with access, camera and s conduct preventative maintenance on gates for clients with contracted services.
      • Provide trouble shooting and repair for damaged or malfunctioning gates for clients with contracted services
      • Provide similar assistance with access, camera and similar systems
      • Generate and provide reports when requested


      KNOWLEDGE AND SKILLS:

      • Document service and installation actions by completing forms, reports, logs and records
      • A commitment to deliver superior customer service
      • Strong attention to detail
      • Responsible and reliable
      • Mechanically-inclined; Safety oriented


      EDUCATION, KNOWLEDGE, SKILLS, COMPETENCIES, CERTIFICATIONS/LICENSE:

      • Have one or more years’ experience in gate operator repair and installation
      • Have one or more years of welding experience
      • Clean driving record and ability to pass background check/Drug test
      • High School diploma or GED equivalent


      WORKING ENVIRONMENT/ MINIMUM PHYSICAL REQUIREMENTS
      Use of basic hand tools and manual labor

      #SAFE

      Apply Today

      Tow Truck Driver

      Sparks, Nevada

      We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

       

      Why Work For Us?

      • Great Pay - $17/hr (with the potential to make up an additional $8/hr with incentive bonus plan)

      • Training – You’ll attend a thorough, comprehensive, training program

      • Benefits – Medical, Dental, Vision, wellness program and more!

      • 401k Matching – $1 for $1 company match up to 6% of pay

      • Paid Time Off- Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities

      • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

      Essential Functions

      • Driving and operating a service vehicle (i.e. flat tire changes, lock-out, fuel delivery services, etc.)

      • On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving

      • Utilizing on-board computer, radio communications, and mapping systems

      • Completion of daily paperwork (i.e. call-logs, battery invoices, cash receipts, etc.)

      ​Knowledge/Skills/Abilities 

      • Strong customer service skills 

      • Clear and proficient verbal and written communication even under pressure

      • Demonstrates problem solving and listening skills to evaluate member safety as well as the ability to discern safety issues and respond appropriately

      Work Environment/Physical Requirements

      Works outdoors at vehicle sites when servicing vehicles. Lifting and carrying tires and parts, weighing up to 50 pounds, several times a day; bending, kneeling and stooping as required for service calls. Works in all weather and all traffic conditions. Vehicle recovery sites may be wet, messy and hazardous.  Service Providers are required to provide a photograph for identification purposes.

      #ERS

      Apply Today

      Insurance Sales Agent

      Bozeman, Montana

      We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

       

      Why work for us?

      • Compensation – Generous base ($15.39 hourly base) plus commission pay structure with the ability to earn commission on every policy

      • Licensing Assistance – AAA will reimburse a portion of the costs of licensure

      • No Overhead Costs – W-2 structure with dedication space in a AAA NCNU branch.

      • Benefits – Medical, Dental, Vision, wellness program and more!

      • 401k Matching – $1 for $1 company match up to 6% of pay.

      • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.

      • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

       

      Summary:

      Sales Agents serve our Members by selling Property & Casualty and Roadside Assistance insurance that meets the Member’s needs.

       

      Essential Functions

      • Uses sales techniques and product knowledge to identify customer-specific needs to generate new sales, retain existing insured’s and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.

      • Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Associate’s manager.

      • Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.

      • Consistently provides all Members with a sales and service experience that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.

      • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.

      • Responds to customer inquiries and requests relating to insurance products and membership.

      • Researches and resolves customer service issues. Often assists the insured in initiating the first notice of loss on claims.

      Education & Experience/Licenses & Certification

      • High school diploma or GED required. Bachelor's degree in a relevant field preferred.

      • 2 to 4 years of sales experience preferred.

      • Currently possesses, or has the ability to acquire unrestricted state issued license(s) required to place property and casualty insurance within twenty-one (21) calendar days of start date. Depending on start date,  active property and casualty license(s) may be required.

      Work Environment/Physical Requirements

      Works in an office environment sitting at a desk, table or computer workstation for extended periods of time.  May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

      #IA

      Apply Today

      AAA Sales Agent

      Bozeman, Montana

      We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

       

      Why work for us?

      • Compensation – Generous base ($15.39 hourly base) plus commission pay structure with the ability to earn commission on every policy

      • Licensing Assistance – AAA will reimburse a portion of the costs of licensure

      • No Overhead Costs – W-2 structure with dedication space in a AAA NCNU branch.

      • Benefits – Medical, Dental, Vision, wellness program and more!

      • 401k Matching – $1 for $1 company match up to 6% of pay.

      • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.

      • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

       

      Summary:

      Sales Agents serve our Members by selling Property & Casualty and Roadside Assistance insurance that meets the Member’s needs.

       

      Essential Functions

      • Uses sales techniques and product knowledge to identify customer-specific needs to generate new sales, retain existing insured’s and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.

      • Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Associate’s manager.

      • Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.

      • Consistently provides all Members with a sales and service experience that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.

      • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.

      • Responds to customer inquiries and requests relating to insurance products and membership.

      • Researches and resolves customer service issues. Often assists the insured in initiating the first notice of loss on claims.

      Education & Experience/Licenses & Certification

      • High school diploma or GED required. Bachelor's degree in a relevant field preferred.

      • 2 to 4 years of sales experience preferred.

      • Currently possesses, or has the ability to acquire unrestricted state issued license(s) required to place property and casualty insurance within twenty-one (21) calendar days of start date. Depending on start date,  active property and casualty license(s) may be required.

      Work Environment/Physical Requirements

      Works in an office environment sitting at a desk, table or computer workstation for extended periods of time.  May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

      #MOR

      Apply Today

      AAA Sales Agent

      Billings, Montana

      We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

       

      Why work for us?

      • Compensation – Generous base ($15.39 hourly base) plus commission pay structure with the ability to earn commission on every policy

      • Licensing Assistance – AAA will reimburse a portion of the costs of licensure

      • No Overhead Costs – W-2 structure with dedication space in a AAA NCNU branch.

      • Benefits – Medical, Dental, Vision, wellness program and more!

      • 401k Matching – $1 for $1 company match up to 6% of pay.

      • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.

      • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

       

      Summary:

      Sales Agents serve our Members by selling Property & Casualty and Roadside Assistance insurance that meets the Member’s needs.

       

      Essential Functions

      • Uses sales techniques and product knowledge to identify customer-specific needs to generate new sales, retain existing insured’s and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.

      • Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Associate’s manager.

      • Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.

      • Consistently provides all Members with a sales and service experience that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.

      • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.

      • Responds to customer inquiries and requests relating to insurance products and membership.

      • Researches and resolves customer service issues. Often assists the insured in initiating the first notice of loss on claims.

      Education & Experience/Licenses & Certification

      • High school diploma or GED required. Bachelor's degree in a relevant field preferred.

      • 2 to 4 years of sales experience preferred.

      • Currently possesses, or has the ability to acquire unrestricted state issued license(s) required to place property and casualty insurance within twenty-one (21) calendar days of start date. Depending on start date,  active property and casualty license(s) may be required.

      Work Environment/Physical Requirements

      Works in an office environment sitting at a desk, table or computer workstation for extended periods of time.  May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

      #MOR

      Apply Today

      Mobile Security Officer

      Tempe, Arizona

      We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      AAA acquired SAFE Security, the 11th largest smart home security company in the United States, in November 2018 with the vision to become the most trusted smart home security provider in America. With your help, we aspire to provide the same peace of mind at home as we have provided on the roads for the last 100 years.

      Why work for us?

      • Benefits – Medical, Dental, Vision, and more!
      • 401k Matching – $1 for $1 company match up to 4% of pay
      • Paid Time Off – Accrual of 3 weeks PTO and nine holidays annually
      • Career Growth – Move up your career, internal candidates receive top priority

      The Mobile Patrol Officer provides patrol services in a professional and proficient manner at all times to all AAA Smart Home customers and those residents that live in communities that are under contract with AAA Smart Home. They are responsible for patrolling the community to ensure residents are safe and report anything out of the ordinary that poses a security risk.

      Essential Duties:

      • Provide outstanding customer service with every member/resident interaction.
      • Promptly respond to burglar alarms at businesses and residences while following all procedures and instructions.
      • Complete daily assigned tasks, e.g. red-tag checks, initial interior checks, interior checks, spot checks, courtesy patrols, etc.  
      • Completion of unique duties as assigned for your designated beat and shift.
      • Provide vacation services for residents who are out-of-town that requested personal periodic surveillance of their home.
      • Check accounts daily/nightly as contracted with customers to ensure the residents are receiving the service they requested.
      • Safely operate the designated patrol vehicle observing all state and municipal traffic laws; all traffic rules specified by the bylaws of the community; and all safety guidelines of AAA Smart Home.
      • Maintain regular records of the daily patrol activities
      • Effectively and professionally communicate with dispatch, customers and management.
      • Keep the Patrol Lead and/or Patrol Manager informed of all problems, unique situations, etc. that occur on your shift.
      • Ensure proper maintenance of the designated patrol vehicle, e.g. routine, scheduled, preventive or corrective maintenance, vacuuming, car washes, etc. 
      • Proper completion of Incident reports.
      • Proper completion and submission of all forms associated with patrol activities and/or duties.
      • Entering all pertinent and necessary information into Silvertrac.
      • Operation of KNOX KeySecure Boxes.
      • Other duties as assigned.

      Knowledge/Skills/Abilities:

      • 1 year of customer service experience. 
      • Experience in the security industry is preferred.
      • Ability to help customers and provide exceptional customer service with every interaction
      • Must have the ability to safely operate a motor vehicle
      • Strong attention to detail
      • Ability to communicate clearly and effectively both verbally and in writing 
      • Intermediate computer skills

      Education & Experience / Licenses & Certification:

      • High school diploma or equivalent GED
      • Must be at least 21 years old  
      • Must obtain and maintain an Arizona Security Card Certification (Guard Card)  
      • Must have a valid Arizona Drivers License and satisfactory 39 month driving record
      • Must be able to work overtime as needed
       

       Working Environment:

      • Must be able to lift and or move up to 50 pounds.  Required to sit or stand for extended periods of time and must be able to walk, climb, balance, stoop, kneel, crouch, and crawl.  Must be able to work and drive in severe weather conditions. Ability to drive for two (2) or more hours uninterrupted; Ability to enter/exit the patrol vehicle safely numerous times during a scheduled work shift; Ability to stand for two (2) or more hours uninterrupted;   
         

       #SAFE

      Apply Today

      Insurance Sales Agent

      Billings, Montana

      We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

       

      Why work for us?

      • Compensation – Generous base ($15.39 hourly base) plus commission pay structure with the ability to earn commission on every policy

      • Licensing Assistance – AAA will reimburse a portion of the costs of licensure

      • No Overhead Costs – W-2 structure with dedication space in a AAA NCNU branch.

      • Benefits – Medical, Dental, Vision, wellness program and more!

      • 401k Matching – $1 for $1 company match up to 6% of pay.

      • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.

      • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

       

      Summary:

      Sales Agents serve our Members by selling Property & Casualty and Roadside Assistance insurance that meets the Member’s needs.

       

      Essential Functions

      • Uses sales techniques and product knowledge to identify customer-specific needs to generate new sales, retain existing insured’s and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.

      • Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Associate’s manager.

      • Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.

      • Consistently provides all Members with a sales and service experience that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.

      • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.

      • Responds to customer inquiries and requests relating to insurance products and membership.

      • Researches and resolves customer service issues. Often assists the insured in initiating the first notice of loss on claims.

      Education & Experience/Licenses & Certification

      • High school diploma or GED required. Bachelor's degree in a relevant field preferred.

      • 2 to 4 years of sales experience preferred.

      • Currently possesses, or has the ability to acquire unrestricted state issued license(s) required to place property and casualty insurance within twenty-one (21) calendar days of start date. Depending on start date,  active property and casualty license(s) may be required.

      Work Environment/Physical Requirements

      Works in an office environment sitting at a desk, table or computer workstation for extended periods of time.  May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

      #IA

      Apply Today

      Dispatcher - Must Live in Utah

      Clearfield, Utah

      We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      At AAA, our purpose is to serve our Members.  Whether on the front lines or behind the scenes, everyone in our Emergency Road Services group is instrumental in creating outstanding Member experiences.  One of the most important ways in which we do that is by helping Members in their greatest time of need, when they are stranded on the side of the road.  What work could be more rewarding and meaningful than being the Hero who is there to send help to the rescue?

      Being a Dispatch Hero is rewarding and meaningful but takes great willpower, hard work, and emotional strength.

      Essential Functions: 

      • Enjoy a fast paced environment; dispatching 60 - 85 tow trucks per shift and handling a combination of calls and logistical work supporting contracted vendors and Members 

      • Be skilled at using multiple applications simultaneously and navigation tools like Google maps

      • Demonstrate problem solving and listening skills to assess Member safety and make sound decisions based on policy and procedures 

      • Be able to provide clear and proficient verbal and written communication

      • Be reliable to work a schedule that may include weekends/holidays and adhere to your assigned work schedule

      • Enjoy working from home and have a dedicated work space free of distractions/noise that includes a desk, chair, etc, along with the ability to hardwire your internet connection.

      What We Offer: 

      • Great Pay - Earn $16.75/hour to start with the opportunity to make $18.25/hr within 90 days based on achievement of performance goals

      • Fluency in Spanish is a plus and you may be eligible to earn up to an additional $80/month.

      • Work from Home - We provide you with a computer, monitor, headset, and Members to rescue.

      • Schedule - We are open 24/7 (including weekends and holidays) and offer several schedule options including overnight.

      • Paid Time Off - accrue 5.2 hours of Paid Time Off every pay period during your first 12 months - that’s 17 days in your first year!"

      • Volunteer Time - We know Heroes like to give back to their communities; we grant 24 hours of Paid Volunteer Time every year!

      • Training - You will receive virtual paid training that will set you up for success.

      • Benefits - For eligible Team Members, Medical, Dental, Vision, Life Insurance, Tuition Reimbursement, Employee Assistance Program and more!

      • 401K - Dollar for dollar company match up to 6% of employee contributions

      • Annual Incentive Plan – Eligibility to participate in our AAA annual bonus plan.

      Work Environment/Physical Requirements: 

      Works in an office environment sitting at a desk, table or computer workstation for extended periods of time.  May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

      #ERS

      Apply Today

      Bilingual Spanish Member Experience Associate

      Daly City, California

      We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      Why Work For Us?

      • Great Pay – Paid training and competitive hourly base + incentives.

      • Benefits – Medical, Dental, Vision, wellness program and more!

      • 401k Matching – $1 for $1 company match up to 6% of pay.

      • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.

      • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

      Summary:

      The Member Experience Associate acts in a service and sales capacity, responsible for providing caring, outstanding Member service with heart while actively promoting cross sales referrals, sales and branch promotions.

      Essential Functions

      • Performs routine sales, service and operational functions for AAA Members including; DMV, cashiering, auto travel, notary and insurance sales support, with expectations for maintaining required standards, policies and procedures.
      • Understands and actively promotes products and services to achieve individual goals in support of meeting organization goals and objectives.
      • Overcomes obstacles that create barriers to Team Member or branch efforts and identifies process improvement opportunities and proposes solutions.
      • Acts as an agent for change while promoting AAA’s guiding principles and core values.

      Knowledge/Skills/Abilities

      • Demonstrates sales and service skills. Able to effectively interact, face-to-face, with new, prospective and existing Members.
      • Accuracy and comfort handling money, making change, balancing cash drawer.
      • Good computer skills, proficient in both reading and basic arithmetic.
      • Good written and verbal communication skills in person and over the phone.
      • Ability to multitask in response to requests, requirements and Member/Team Member expectations. Ability to accept feedback and correct course as necessary.

      Education & Experience / Licenses & Certification

      • High school diploma or GED required.
      • Two years sales or customer service experience.
      • Experience working with sales and service standards and goals.
      • Current & valid Driver's License with clean history may be required.
      • Bonding and fingerprinting may be required.
      • P&C Licensing preferred and will be required upon hire.
      • Bilingual Spanish Required

      Work Environment/Physical Requirements

      • Works in a variety of office environments where standing, walking or sitting at a desk, table or computer workstation may be required for extended periods of time.
      • May travel by car, plane or other form of transportation to attend business meetings or conferences.
      • May be required to work in one or more locations in a defined service area. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

      #MEL

      Apply Today

      Outbound Member Experience Associate

      Antioch, California

      We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      We're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service. We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.  

      We are hiring a Member Experience Associate who will be the Subject Matter Expert on AAA Smart Home offerings. Strong outbound calling and sales experience required.

      Essential Functions

      • Exhibits AAA guiding principles and core values

      • Performs routine sales, service and operational functions for AAA Members including; DMV, cashiering, auto travel, notary and insurance sales support, with expectations for maintaining required standards, policies and procedures

      • Understands and actively promotes products and services to achieve individual goals in support of meeting organization goals and objectives 

      • Overcomes obstacles that create barriers to Team Member or branch efforts

      • Identifies process improvement opportunities and proposes solutions

      • Acts as an agent for change while promoting AAA’s guiding principles and core values

      Knowledge/Skills/Abilities

      • Demonstrates sales and service skills. Able to effectively interact, face-to-face, with new, prospective and existing Members.

      • Accuracy and comfort handling money, making change, balancing cash drawer.

      • Good computer skills, proficient in both reading and basic arithmetic.

      • Good written and verbal communication skills in person and over the phone.

      • Ability to multitask in response to requests, requirements and Member/Team Member expectations. Ability to accept feedback and correct course as necessary.

      Education & Experience / Licenses & Certification

      • High school diploma or GED required

      • Two years sales or customer service experience

      • Experience working with sales and service standards and goals

      • Current  & valid Driver's License with clean history may be required

      • Bonding and fingerprinting may be required

      • P&C Licensing may also be required

      • Bilingual Spanish preferred

      • Strong outbound calling and sales experience required.

      Work Environment/Physical Requirements

      Works in a variety of office environments where standing, walking or sitting at a desk, table or computer workstation may be required for extended periods of time. May travel by car, plane or other form of transportation to attend business meetings or conferences. May be required to work in one or more locations in a defined service area. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.


       

      #MEL

      Apply Today

      Member Experience Associate

      Antioch, California

      We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      Summary:

      The Member Experience Associate acts in a service and sales capacity, responsible for providing caring, outstanding Member service with heart while actively promoting cross sales referrals, sales and branch promotions.

      Essential Functions

      • Performs routine sales, service and operational functions for AAA Members including; DMV, cashiering, auto travel, notary and insurance sales support, with expectations for maintaining required standards, policies and procedures.
      • Understands and actively promotes products and services to achieve individual goals in support of meeting organization goals and objectives.
      • Overcomes obstacles that create barriers to Team Member or branch efforts and identifies process improvement opportunities and proposes solutions.
      • Acts as an agent for change while promoting AAA’s guiding principles and core values.

      Knowledge/Skills/Abilities

      • Demonstrates sales and service skills. Able to effectively interact, face-to-face, with new, prospective and existing Members.
      • Accuracy and comfort handling money, making change, balancing cash drawer.
      • Good computer skills, proficient in both reading and basic arithmetic.
      • Good written and verbal communication skills in person and over the phone.
      • Ability to multitask in response to requests, requirements and Member/Team Member expectations. Ability to accept feedback and correct course as necessary.

      Education & Experience / Licenses & Certification

      • High school diploma or GED required.
      • Two years sales or customer service experience.
      • Experience working with sales and service standards and goals.
      • Current & valid Driver's License with clean history may be required.
      • Bonding and fingerprinting may be required.
      • P&C Licensing may be required.

      Work Environment/Physical Requirements

      • Works in a variety of office environments where standing, walking or sitting at a desk, table or computer workstation may be required for extended periods of time.
      • May travel by car, plane or other form of transportation to attend business meetings or conferences.
      • May be required to work in one or more locations in a defined service area. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.
      Apply Today

      Jr. Service Advisor/ Auto Center Support

      Roseville, California

      We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      Why Work For Us?
      • Exceptional benefits within 30 days of hire, with employer contribution to Medical/Dental/Vision premiums
      • 401K Matching $1 to $1 up to 6% annually
      • Opportunity for advancement
      • 15 Paid Days off (20 after 1 year) + paid holidays, some Saturdays and no Sundays
      • Clean well equipped shops with consistent car count
      • Free AAA Membership and numerous employee discounts

      Essential Functions

       

      • Maintain proper levels of member/customer satisfaction.

      • Answer telephones and assist customers with booking appointments and general service questions.

      • Route customers to the proper staff member for more technical questions.

      • Assist with invoicing and processing payments for customers.

      • Assist with entering supplier invoices into the shop management software.

      • Assist the General Manager with physical inventories

      • Assist management with coordinating and holding employee meetings.

      • Assist Service Advisors and General Manager with various administrative duties – filing, mail processing, supply ordering, daily closing, etc.

      • Maintain a clean and safe working environment. Keep the parking area and the interior sales and service area of the facility neat and clean on a daily basis.

       

      Knowledge/Skills/Abilities 

       

      • Good written verbal communication, ability to take direction well

      • Bilingual communication skills (preferred)

      • Basic Mathematical skills

       

      Education & Experience/Licenses & Certification

       

      Two (2) years of experience in a customer contact role

      Work Environment/Physical Requirements

      Lifting and carrying parts, weighing up to 25 pounds, possibly several times a day; Some exposure to loud noises every day for up to 30 minutes at a time from air tools and auto repair equipment. A percent of time is spent traveling by car to pick up parts and customers. Long periods of time on their feet.

      Apply Today

      Bilingual Call Receiver, Work At Home (MUST LIVE IN UTAH)

      Clearfield, Utah

      We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      At AAA, our purpose is to serve our Members.  Whether on the front lines or behind the scenes, everyone in our Emergency Road Services group is instrumental in creating outstanding Member experiences.  One of the most important ways in which we do that is by helping Members in their greatest time of need, when they are stranded on the side of the road.  

      Being a Call Receive Hero is rewarding and meaningful but takes great willpower, hard work, and emotional strength.

      Essential Functions: 

      • Enjoy a fast paced environment; handling 75 - 100 calls per shift

      • Be skilled at using multiple applications simultaneously and navigation tools like Google maps

      • Deliver extraordinary customer service to our Members by using sound judgment to make decisions that adhere to policy and procedures 

      • Demonstrate empathy, problem solving, and listening skills to assess Member safety and be able to provide clear and proficient verbal and written communication

      • Be reliable to work a schedule that may include weekends/holidays and adhere to your assigned work schedule

      • Enjoy working from home and have a dedicated work space free of distractions/noise that includes a desk, chair, etc, along with the ability to hardwire your internet connection

      What We Offer: 

      • Great Pay - Earn $14.50/hour to start with the opportunity to earn two increases within the first 6 months, resulting in $16.00/hour.

      • Fluency in Spanish is a plus and you may be eligible to earn up to an additional $80/month. 

      • Work from Home - We provide you with a computer, monitor, headset, and Members to rescue. 

      • Schedule - We are open 24/7 (including weekends and holidays) and offer several schedule options including overnight. 

      • Paid Time Off - Accrue 5.2 hours of Paid Time Off every pay period during your first 12 months - that’s 17 days in your first year! 

      • Volunteer Time - We know Heroes like to give back to their communities; we grant 24 hours of Paid Volunteer Time every year!

      • Training - You will receive virtual paid training that will set you up for success. 

      • Benefits - For eligible Team Members, Medical, Dental, Vision, Life Insurance, Tuition Reimbursement, Employee Assistance Program and more!

      • 401K -  Dollar for dollar company match up to 6% of employee contributions.

      • Annual Incentive Plan – Eligibility to participate in our AAA annual bonus plan.

      Work Environment/Physical Requirements: 

      Works in an office environment sitting at a desk, table or computer workstation for extended periods of time.  May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

      **Please note that you will be asked to complete a candidate assessment following your application, via email. Your application will not be considered until the assessment has been completed.** 

      Apply Today

      Bilingual Call Receiver, Work At Home (MUST LIVE IN ARIZONA)

      Tucson, Arizona

      We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      At AAA, our purpose is to serve our Members.  Whether on the front lines or behind the scenes, everyone in our Emergency Road Services group is instrumental in creating outstanding Member experiences.  One of the most important ways in which we do that is by helping Members in their greatest time of need, when they are stranded on the side of the road.  

      Being a Call Receive Hero is rewarding and meaningful but takes great willpower, hard work, and emotional strength.

      Essential Functions: 

      • Enjoy a fast paced environment; handling 75 - 100 calls per shift

      • Be skilled at using multiple applications simultaneously and navigation tools like Google maps

      • Deliver extraordinary customer service to our Members by using sound judgment to make decisions that adhere to policy and procedures 

      • Demonstrate empathy, problem solving, and listening skills to assess Member safety and be able to provide clear and proficient verbal and written communication

      • Be reliable to work a schedule that may include weekends/holidays and adhere to your assigned work schedule

      • Enjoy working from home and have a dedicated work space free of distractions/noise that includes a desk, chair, etc, along with the ability to hardwire your internet connection

      What We Offer: 

      • Great Pay - Earn $14.50/hour to start with the opportunity to earn two increases within the first 6 months, resulting in $16.00/hour.

      • Fluency in Spanish is a plus and you may be eligible to earn up to an additional $80/month. 

      • Work from Home - We provide you with a computer, monitor, headset, and Members to rescue. 

      • Schedule - We are open 24/7 (including weekends and holidays) and offer several schedule options including overnight. 

      • Paid Time Off - Accrue 5.2 hours of Paid Time Off every pay period during your first 12 months - that’s 17 days in your first year! 

      • Volunteer Time - We know Heroes like to give back to their communities; we grant 24 hours of Paid Volunteer Time every year!

      • Training - You will receive virtual paid training that will set you up for success. 

      • Benefits - For eligible Team Members, Medical, Dental, Vision, Life Insurance, Tuition Reimbursement, Employee Assistance Program and more!

      • 401K -  Dollar for dollar company match up to 6% of employee contributions.

      • Annual Incentive Plan – Eligibility to participate in our AAA annual bonus plan.

      Work Environment/Physical Requirements: 

      Works in an office environment sitting at a desk, table or computer workstation for extended periods of time.  May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

      **Please note that you will be asked to complete a candidate assessment following your application, via email. Your application will not be considered until the assessment has been completed.** 

      Apply Today

      Tow and Battery Driver

      Sacramento, California

      We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.


       

      Why Work For Us?

      • Great Pay - Great Hourly pay with potential to make up to $1300 per month with quality and productivity incentives!

      • Training – You’ll attend a thorough, comprehensive, training program

      • Benefits – Medical, Dental, Vision, wellness program and more!

      • 401k Matching – $1 for $1 company match up to 6% of pay

      • Monthly Bonuses!

      • Paid Time Off- Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities

      • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

      Essential Functions

      • Driving and operating a service vehicle (i.e. flat tire changes, lock-out, fuel delivery services, etc.)

      • On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving

      • Leverages sales skills for offering products and services from AAA to member during service interaction

      • Utilizing on-board computer, radio communications, and mapping systems

      • Completion of daily paperwork (i.e. call-logs, battery invoices, cash receipts, etc.)

      ​Knowledge/Skills/Abilities 

      • Clear and proficient verbal and written communication even under pressure

      • Common knowledge of vehicle components and the common reasons for vehicle failure

      • Demonstrates problem solving and listening skills to evaluate member safety as well as the ability to discern safety issues and respond appropriately

      • Ability to drive a manual/automatic shift vehicle

      Education & Experience/Licenses & Certification

      • Two (2) years of experience in a customer contact role

      • Education and training. I.E.: AAA Compliance Training, RPST,TSAAC, Lock-out, PSP, Battery Service Training

      • Vocational technical automotive training/certification or equivalent experience (preferred)

      • ASE (Automotive Service Excellence) certification(preferred)


       

      Work Environment/Physical Requirements

      Works outdoors at vehicle sites when servicing vehicles. Lifting and carrying tires and parts, weighing up to 50 pounds, several times a day; bending, kneeling and stooping as required for service calls. Works in all weather and all traffic conditions. Vehicle recovery sites may be wet, messy and hazardous.  Service Providers are required to provide a photograph for identification purposes.

      #GAB

      Apply Today

      Tow and Battery/Light Service Driver

      Richmond, California

      We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.


       

      Why Work For Us?

      • Great Pay -  Great Hourly pay with potential to make up to $1300 per month with quality and productivity incentives!
        Training – You’ll attend a thorough, comprehensive, training program

      • Benefits – Medical, Dental, Vision, wellness program and more!

      • 401k Matching – $1 for $1 company match up to 6% of pay

      • Monthly bonus potential

      • Paid Time Off- Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities

      • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

      Essential Functions

      • Driving and operating a service vehicle (i.e. flat tire changes, lock-out, fuel delivery services, etc.)

      • On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving

      • Leverages sales skills for offering products and services from AAA to member during service interaction

      • Utilizing on-board computer, radio communications, and mapping systems

      • Completion of daily paperwork (i.e. call-logs, battery invoices, cash receipts, etc.)

      ​Knowledge/Skills/Abilities 

      • Clear and proficient verbal and written communication even under pressure

      • Common knowledge of vehicle components and the common reasons for vehicle failure

      • Demonstrates problem solving and listening skills to evaluate member safety as well as the ability to discern safety issues and respond appropriately

      • Ability to drive a manual/automatic shift vehicle

      Education & Experience/Licenses & Certification

      • Two (2) years of experience in a customer contact role

      • Education and training. I.E.: AAA Compliance Training, RPST,TSAAC, Lock-out, PSP, Battery Service Training

      • Vocational technical automotive training/certification or equivalent experience (preferred)

      • ASE (Automotive Service Excellence) certification(preferred)


       

      Work Environment/Physical Requirements

      Works outdoors at vehicle sites when servicing vehicles. Lifting and carrying tires and parts, weighing up to 50 pounds, several times a day; bending, kneeling and stooping as required for service calls. Works in all weather and all traffic conditions. Vehicle recovery sites may be wet, messy and hazardous.  Service Providers are required to provide a photograph for identification purposes.

      Apply Today

      Tow Truck Driver

      Rancho Cordova, California

      We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      Why Work For Us?

      • Great Pay - Great Hourly pay with potential to make up to $1300 per month with quality and productivity incentives!

      • Training – You’ll attend a thorough, comprehensive, training program

      • Benefits – Medical, Dental, Vision, wellness program and more!

      • 401k Matching – $1 for $1 company match up to 6% of pay

      • Paid Time Off- Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities

      • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

      Essential Functions

      • Driving and operating a service vehicle (i.e. flat tire changes, lock-out, fuel delivery services, etc.)

      • On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving

      • Leverages sales skills for offering products and services from AAA to member during service interaction

      • Utilizing on-board computer, radio communications, and mapping systems

      • Completion of daily paperwork (i.e. call-logs, battery invoices, cash receipts, etc.)

      ​Knowledge/Skills/Abilities 

      • Clear and proficient verbal and written communication even under pressure

      • Common knowledge of vehicle components and the common reasons for vehicle failure

      • Demonstrates problem solving and listening skills to evaluate member safety as well as the ability to discern safety issues and respond appropriately

      • Ability to drive a manual/automatic shift vehicle

      Education & Experience/Licenses & Certification

      • Two (2) years of experience in a customer contact role

      • Education and training. I.E.: AAA Compliance Training, RPST,TSAAC, Lock-out, PSP, Battery Service Training

      • Vocational technical automotive training/certification or equivalent experience (preferred)

      • ASE (Automotive Service Excellence) certification(preferred)


       

      Work Environment/Physical Requirements

      Works outdoors at vehicle sites when servicing vehicles. Lifting and carrying tires and parts, weighing up to 50 pounds, several times a day; bending, kneeling and stooping as required for service calls. Works in all weather and all traffic conditions. Vehicle recovery sites may be wet, messy and hazardous.  Service Providers are required to provide a photograph for identification purposes.

      #GAB

      Apply Today

      Tow Truck Driver

      Las Vegas, Nevada

      We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      Why Work For Us?

      • Great Pay - Great Hourly pay with potential to make up to $1300 per month with quality and productivity incentives!

      • Training – You’ll attend a thorough, comprehensive, training program

      • Benefits – Medical, Dental, Vision, wellness program and more!

      • 401k Matching – $1 for $1 company match up to 6% of pay

      • Monthly bonus potential

      • Paid Time Off- Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities

      • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

      Essential Functions

      • Driving and operating a service vehicle (i.e. flat tire changes, lock-out, fuel delivery services, etc.)

      • On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving

      • Leverages sales skills for offering products and services from AAA to member during service interaction

      • Utilizing on-board computer, radio communications, and mapping systems

      • Completion of daily paperwork (i.e. call-logs, battery invoices, cash receipts, etc.)

      ​Knowledge/Skills/Abilities 

      • Clear and proficient verbal and written communication even under pressure

      • Common knowledge of vehicle components and the common reasons for vehicle failure

      • Demonstrates problem solving and listening skills to evaluate member safety as well as the ability to discern safety issues and respond appropriately

      • Ability to drive a manual/automatic shift vehicle

      Education & Experience/Licenses & Certification

      • Two (2) years of experience in a customer contact role

      • Education and training. I.E.: AAA Compliance Training, RPST,TSAAC, Lock-out, PSP, Battery Service Training

      • Vocational technical automotive training/certification or equivalent experience (preferred)

      • ASE (Automotive Service Excellence) certification(preferred)


       

      Work Environment/Physical Requirements

      Works outdoors at vehicle sites when servicing vehicles. Lifting and carrying tires and parts, weighing up to 50 pounds, several times a day; bending, kneeling and stooping as required for service calls. Works in all weather and all traffic conditions. Vehicle recovery sites may be wet, messy and hazardous.  Service Providers are required to provide a photograph for identification purposes.

      #GAB

      Apply Today

      Virtual Driver Job Fair

      Sacramento, California

      We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      AAA Club Owned Fleet Virtual Job Fair!!!

      Are you looking to start a new career? How does starting a new opportunity within in the next week sound? If you answered yes, we hope to see you at our virtual job fair where you will talk to one of our Managers and could walk away with an offer to join the AAA family.

      Date:  Friday, May 21st

      Time: 10:00am-3:00pm

      Location:  Virtual

      Please register using this link:

      https://aaancnu.hirevue.com/signup/SivP2PC65eQ38LeKv3D7hn/

      Why work for us?

      • Great Pay - Great Hourly pay with potential to make up to $1300 per month with quality and productivity incentives!

      • Training – You’ll attend a thorough, comprehensive, three week training program

      • Benefits – Medical, Dental, Vision, wellness program and more!

      • 401k Matching – $1 for $1 company match up to 6% of pay

      • Paid Time Off – Ten hours per month, ten holidays annually, one floating holiday and 24 hours per year earmarked for volunteer activities

      • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

      We are looking for candidates with:

      • Excellent customer service skills!   

      • Flexibility to work swing shift and weekends

      • Ability to drive a manual/automatic shift vehicle

      • Customer service skills and the ability to interact with a wide-range of people

      • Basic automotive knowledge and at least 6 years’ experience operating a motor vehicle with a valid driver's license

      • Basic computer knowledge

      • Bilingual communication skills a plus

      • High School Diploma or GED equivalent required

      • Vocational technical automotive training/certification or equivalent experience (preferred)

      Essential Functions

      • Driving and operating a service vehicle (i.e. loading/towing vehicles, flat tire changes, lock-out, fuel delivery services, etc.)

      • On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving

      • Utilizing on-board computer, radio communications, and mapping systems

      • Completion of daily paperwork (i.e. call-logs, battery invoices, cash receipts, etc.)

      • Inspecting and submitting maintenance reports of company vehicles for safe and efficient operation

      • Education and training. I.E.:  AAA Compliance Training, RPST,TSAAC, Lock-out, PSP, Battery Service Training

      Work Environment/Physical Requirements

      Works outdoors at vehicle sites when servicing vehicles. Lifting and carrying tires and parts, weighing up to 50 pounds, several times a day; bending, kneeling and stooping as required for service calls. Works in all weather and all traffic conditions. Vehicle recovery sites may be wet, messy and hazardous.  Service Providers are required to provide a photograph for identification purposes.

      #ERS

      Apply Today

      Virtual Driver Job Fair

      Rancho Cordova, California

      We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      AAA Club Owned Fleet Virtual Job Fair!!!

      Are you looking to start a new career? How does starting a new opportunity within in the next week sound? If you answered yes, we hope to see you at our virtual job fair where you will talk to one of our Managers and could walk away with an offer to join the AAA family.

      Date:  Friday, May 21st

      Time: 10:00am-3:00pm

      Location:  Virtual

      Please register using this link:

      https://aaancnu.hirevue.com/signup/SivP2PC65eQ38LeKv3D7hn/

      Why work for us?

      • Great Pay - Great Hourly pay with potential to make up to $1300 per month with quality and productivity incentives!

      • Training – You’ll attend a thorough, comprehensive, three week training program

      • Benefits – Medical, Dental, Vision, wellness program and more!

      • 401k Matching – $1 for $1 company match up to 6% of pay

      • Paid Time Off – Ten hours per month, ten holidays annually, one floating holiday and 24 hours per year earmarked for volunteer activities

      • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

      We are looking for candidates with:

      • Excellent customer service skills!   

      • Flexibility to work swing shift and weekends

      • Ability to drive a manual/automatic shift vehicle

      • Customer service skills and the ability to interact with a wide-range of people

      • Basic automotive knowledge and at least 6 years’ experience operating a motor vehicle with a valid driver's license

      • Basic computer knowledge

      • Bilingual communication skills a plus

      • High School Diploma or GED equivalent required

      • Vocational technical automotive training/certification or equivalent experience (preferred)

      Essential Functions

      • Driving and operating a service vehicle (i.e. loading/towing vehicles, flat tire changes, lock-out, fuel delivery services, etc.)

      • On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving

      • Utilizing on-board computer, radio communications, and mapping systems

      • Completion of daily paperwork (i.e. call-logs, battery invoices, cash receipts, etc.)

      • Inspecting and submitting maintenance reports of company vehicles for safe and efficient operation

      • Education and training. I.E.:  AAA Compliance Training, RPST,TSAAC, Lock-out, PSP, Battery Service Training

      Work Environment/Physical Requirements

      Works outdoors at vehicle sites when servicing vehicles. Lifting and carrying tires and parts, weighing up to 50 pounds, several times a day; bending, kneeling and stooping as required for service calls. Works in all weather and all traffic conditions. Vehicle recovery sites may be wet, messy and hazardous.  Service Providers are required to provide a photograph for identification purposes.

      #ERS

      Apply Today

      Member Experience Associate

      Reno, Nevada

      We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      Why Work For Us?

      • Great Pay – Paid training and competitive hourly base + incentives.

      • Benefits – Medical, Dental, Vision, wellness program and more!

      • 401k Matching – $1 for $1 company match up to 6% of pay.

      • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.

      • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

      Summary:

      The Member Experience Associate acts in a service and sales capacity, responsible for providing caring, outstanding Member service with heart while actively promoting cross sales referrals, sales and branch promotions.

      Essential Functions

      • Performs routine sales, service and operational functions for AAA Members including; DMV, cashiering, auto travel, notary and insurance sales support, with expectations for maintaining required standards, policies and procedures.
      • Understands and actively promotes products and services to achieve individual goals in support of meeting organization goals and objectives.
      • Overcomes obstacles that create barriers to Team Member or branch efforts and identifies process improvement opportunities and proposes solutions.
      • Acts as an agent for change while promoting AAA’s guiding principles and core values.

      Knowledge/Skills/Abilities

      • Demonstrates sales and service skills. Able to effectively interact, face-to-face, with new, prospective and existing Members.
      • Accuracy and comfort handling money, making change, balancing cash drawer.
      • Good computer skills, proficient in both reading and basic arithmetic.
      • Good written and verbal communication skills in person and over the phone.
      • Ability to multitask in response to requests, requirements and Member/Team Member expectations. Ability to accept feedback and correct course as necessary.

      Education & Experience / Licenses & Certification

      • High school diploma or GED required.
      • Two years sales or customer service experience.
      • Experience working with sales and service standards and goals.
      • Current & valid Driver's License with clean history may be required.
      • Bonding and fingerprinting may be required.
      • P&C Licensing may be required.

      Work Environment/Physical Requirements

      • Works in a variety of office environments where standing, walking or sitting at a desk, table or computer workstation may be required for extended periods of time.
      • May travel by car, plane or other form of transportation to attend business meetings or conferences.
      • May be required to work in one or more locations in a defined service area. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

      #MEA

      Apply Today

      Battery/Light Service Driver

      San Francisco, California

      We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      Come join our newest AAA Fleet Location in San Francisco!!

      At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.


       

      Why Work For Us?

      • Great Pay - Great Hourly pay with potential to make up to $1300 per month with quality and productivity incentives!

      • Training – You’ll attend a thorough, comprehensive, training program

      • Benefits – Medical, Dental, Vision, wellness program and more!

      • 401k Matching – $1 for $1 company match up to 6% of pay

      • Monthly bonus potential

      • Paid Time Off- Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities

      • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

      Essential Functions

      • Driving and operating a service vehicle (i.e. flat tire changes, lock-out, fuel delivery services, etc.)

      • On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving

      • Leverages sales skills for offering products and services from AAA to member during service interaction

      • Utilizing on-board computer, radio communications, and mapping systems

      • Completion of daily paperwork (i.e. call-logs, battery invoices, cash receipts, etc.)

      ​Knowledge/Skills/Abilities 

      • Clear and proficient verbal and written communication even under pressure

      • Common knowledge of vehicle components and the common reasons for vehicle failure

      • Demonstrates problem solving and listening skills to evaluate member safety as well as the ability to discern safety issues and respond appropriately

      • Ability to drive a manual/automatic shift vehicle

      Education & Experience/Licenses & Certification

      • Two (2) years of experience in a customer contact role

      • Education and training. I.E.: AAA Compliance Training, RPST,TSAAC, Lock-out, PSP, Battery Service Training

      • Vocational technical automotive training/certification or equivalent experience (preferred)

      • ASE (Automotive Service Excellence) certification(preferred)


       

      Work Environment/Physical Requirements

      Works outdoors at vehicle sites when servicing vehicles. Lifting and carrying tires and parts, weighing up to 50 pounds, several times a day; bending, kneeling and stooping as required for service calls. Works in all weather and all traffic conditions. Vehicle recovery sites may be wet, messy and hazardous.  Service Providers are required to provide a photograph for identification purposes.

      #ERS

      Apply Today

      Home Security Installer

      Fairfield, California

      We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      AAA acquired SAFE Security, the 11th largest smart home security company in the United States, in November 2018 with the vision to become the most trusted smart home security provider in America. With your help, we aspire to provide the same peace of mind at home as we have provided on the roads for the last 100 years.

      ESSENTIAL FUNCTIONS:

      • Perform diagnostic evaluation of system issues and perform troubleshooting and repairs on low voltage security and home automation systems including cameras, thermostats, locks and more.

      • Install or upgrade new low voltage security and home automation systems inclusive of cameras, thermostats, door locks and more.

      • Must be flexible with schedule, shift will be Tuesday through Saturday.

      Why work for us?

      • Job Stability - Career Growth

      • Benefits – Medical, Dental, Vision, and more!

      • 401k Matching – $1 for $1 company match up to 4% of pay

      • Paid Time Off – Accrual of 3 weeks PTO and nine holidays annually


      KNOWLEDGE AND SKILLS:

      • Low voltage industry experience

      • Two or more years in a customer service industry role

      • Strong customer service communication and conflict resolution skills

      • Strong written and verbal communication skills

      • Previous experience with both hand and power tools (desired)

      • Some sales experience (desired)



      EDUCATION, KNOWLEDGE, SKILLS, COMPETENCIES, CERTIFICATIONS/LICENSES:

      • High School Diploma or GED equivalent (required)

      • Must qualify for applicable licenses / certificates

      • The ability to use hand tools, laptop, and tablet (required)



      WORKING ENVIRONMENT/ MINIMUM PHYSICAL REQUIREMENTS:
      This position includes primarily field work. Physical requirements include standing, sitting, bending, lifting, and climbing. Lifting will include up to 40 pounds. Extensive use of a personal computer or tablet is required. Use of hand and power tools is required on occasion.

      #SAFE

      Apply Today

      Member Experience Associate

      Mountain View, California

      We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      A career with AAA Northern California, Nevada, Utah, Arizona, and Mountain West is unique, just like you.

      We’re a mission-driven Member services organization. We have a saying here at AAA that we aspire to be America’s most trusted organization absolutely famous for doing the right thing. With more than four million Members, our purpose is to bring peace of mind to Members so that they can enjoy life more.

      We work hard to create an environment where you can thrive and where you use your skills and talents to help us deliver legendary Member service. You’ll help have a positive impact on the diverse communities we serve, too.

      We are in need of a candidate with a strong sales mentality to help with Smart Home sales and assist with underwriting and insurance servicing.

      Essential Functions

      • Exhibits AAA guiding principles and core values
      • Performs routine sales, service and operational functions for AAA Members including; DMV, cashiering, auto travel, notary and insurance sales support, with expectations for maintaining required standards, policies and procedures
      • Understands and actively promotes products and services to achieve individual goals in support of meeting organization goals and objectives 
      • Overcomes obstacles that create barriers to Team Member or branch efforts
      • Identifies process improvement opportunities and proposes solutions
      • Acts as an agent for change while promoting AAA’s guiding principles and core values

      Knowledge/Skills/Abilities

      • Demonstrates sales and service skills. Able to effectively interact, face-to-face, with new, prospective and existing Members.
      • Accuracy and comfort handling money, making change, balancing cash drawer.
      • Good computer skills, proficient in both reading and basic arithmetic.
      • Good written and verbal communication skills in person and over the phone.
      • Ability to multitask in response to requests, requirements and Member/Team Member expectations. Ability to accept feedback and correct course as necessary.

      Education & Experience / Licenses & Certification

      • High school diploma or GED required
      • Two years sales or customer service experience
      • Experience working with sales and service standards and goals
      • Current  & valid Driver's License with clean history may be required
      • Bonding and fingerprinting may be required
      • P&C Licensing may also be required
      • Bilingual Spanish preferred

      Work Environment/Physical Requirements

      Works in a variety of office environments where standing, walking or sitting at a desk, table or computer workstation may

      be required for extended periods of time. May travel by car, plane or other form of transportation to attend business meetings or conferences. May be required to work in one or more locations in a defined service area. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

      We’ll value your skills and experience. We’re building a performance organization with heart and developing a pipeline of tomorrow’s leaders. Your work will be enhanced with training opportunities, a mentoring program and our Promote-from-within philosophy. We celebrate our diversity and leverage the power of many minds. 

      Apply Today

      Residential Alarm Installer

      Tempe, Arizona

      We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      AAA acquired SAFE Security, the 11th largest smart home security company in the United States, in November 2018 with the vision to become the most trusted smart home security provider in America. With your help, we aspire to provide the same peace of mind at home as we have provided on the roads for the last 100 years.

      ESSENTIAL FUNCTIONS:

      • Perform diagnostic evaluation of system issues and perform troubleshooting and repairs on low voltage security and home automation systems including cameras, thermostats, locks and more.

      • Install or upgrade new low voltage security and home automation systems inclusive of cameras, thermostats, door locks and more.

      • Must be flexible with schedule, shift may include Saturdays.

      Why work for us?

      • Job Stability - Career Growth

      • Benefits – Medical, Dental, Vision, and more!

      • 401k Matching – $1 for $1 company match up to 4% of pay

      • Paid Time Off – Accrual of 3 weeks PTO and nine holidays annually


      KNOWLEDGE AND SKILLS:

      • Low voltage industry experience

      • Two or more years in a customer service industry role

      • Strong customer service communication and conflict resolution skills

      • Strong written and verbal communication skills

      • Previous experience with both hand and power tools (desired)

      • Some sales experience (desired)



      EDUCATION, KNOWLEDGE, SKILLS, COMPETENCIES, CERTIFICATIONS/LICENSES:

      • High School Diploma or GED equivalent (required)

      • Must qualify for applicable licenses / certificates

      • The ability to use hand tools, laptop, and tablet (required)



      WORKING ENVIRONMENT/ MINIMUM PHYSICAL REQUIREMENTS:
      This position includes primarily field work. Physical requirements include standing, sitting, bending, lifting, and climbing. Lifting will include up to 40 pounds. Extensive use of a personal computer or tablet is required. Use of hand and power tools is required on occasion.

      #SAFE

      Apply Today

      Tow and Light Service Driver

      Hayward, California

      We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.


       

      Why Work For Us?

      • Great Pay - $20.81/hr with monthly performance based bonuses

      • Training – You’ll attend a thorough, comprehensive, training program

      • Benefits – Medical, Dental, Vision, wellness program and more!

      • 401k Matching – $1 for $1 company match up to 6% of pay

      • Paid Time Off- Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities

      • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

      Essential Functions

      • Driving and operating a service vehicle (i.e. flat tire changes, lock-out, fuel delivery services, etc.)

      • On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving

      • Leverages sales skills for offering products and services from AAA to member during service interaction

      • Utilizing on-board computer, radio communications, and mapping systems

      • Completion of daily paperwork (i.e. call-logs, battery invoices, cash receipts, etc.)

      ​Knowledge/Skills/Abilities 

      • Clear and proficient verbal and written communication even under pressure

      • Common knowledge of vehicle components and the common reasons for vehicle failure

      • Demonstrates problem solving and listening skills to evaluate member safety as well as the ability to discern safety issues and respond appropriately

      • Ability to drive a manual/automatic shift vehicle

      Education & Experience/Licenses & Certification

      • Two (2) years of experience in a customer contact role

      • Education and training. I.E.: AAA Compliance Training, RPST,TSAAC, Lock-out, PSP, Battery Service Training

      • Vocational technical automotive training/certification or equivalent experience (preferred)

      • ASE (Automotive Service Excellence) certification(preferred)


       

      Work Environment/Physical Requirements

      Works outdoors at vehicle sites when servicing vehicles. Lifting and carrying tires and parts, weighing up to 50 pounds, several times a day; bending, kneeling and stooping as required for service calls. Works in all weather and all traffic conditions. Vehicle recovery sites may be wet, messy and hazardous.  Service Providers are required to provide a photograph for identification purposes.

      #ERS

      Apply Today

      Automotive Technician

      Scottsdale, Arizona

      We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      Why Work With Us:

      Check out the benefits!

      • 14 locations with new sites in Sun City and Tempe coming soon
      • State of the art equipment
      • Paid training with opportunities for growth
      • Tuition reimbursement for automotive education and ASE Certifications
      • Clean well equipped shops with consistent car count
      • Exceptional benefits within 30 days of hire, with employer contribution to medical/Dental/Vision premiums
      • 401K Matching $1 to $1 up to 6% annually
      • 15 Paid Days off (20 after 1 year) + 9 paid holidays, some Saturdays and no Sundays
      • A free AAA Membership and numerous employee discounts

      Job Responsibilities:

      • Performs work that is indicated on Approved Repair Orders.

      • Performs only needed and or customer requested services on vehicles. 

      • Performs all repairs according to MAP (Motorist Assurance Program), OEM (Original Equipment Manufacturers) or accepted industry standard procedures

      • Assures all repairs are for the benefit of the member/customer. 

      • Test drives all vehicles when practical for any/all performance or drivability concerns before performing work

        • Exception: when unsafe or vehicle not drivable

        • Retest drives after repairs completed to verify that repair solved defined problems

      • Maintains clean and safe work environment; cleans spills and debris immediately to reduce hazards

      • Maintain company provided equipment and machinery

      • Follows company and industry safety rules and regulations

      • Reports all unsafe conditions to supervisor including but not limited to lifts, overhead doors, and equipment

      • Attends all required training, seeks additional training to maintain and increase effectiveness

      • Keeps up to date on industry trends and repair procedures. 

      • Attends and successfully completes at least 24 hours of continuing auto repair training per year sponsored and/or provided by the club. 

      • Maintains customer vehicles in regard to cleanliness and does not tune or otherwise adjust any controls within the vehicle.

      • Verifies as soon as practicable that parts ordered for the vehicle assigned to them are correct.

      • Performs digital inspection and documents to their full potential. Notates all pertinent information into the shop inspection or management system, attaches all photos or videos to illustrate repairs or needs to the inspection. 

      • Assures all comeback related repairs are prioritized as directed by manager or lead. 

      • Communicates effectively as necessary with manager, service advisors and other technicians to contribute to the overall performance of the location 

      • Responsible for the safety and accuracy of all repairs made and or systems inspected to assure vehicle is as safe or more safe condition as was prior to work commencing

      • Performs other related duties as assigned.

      • Note: May require travel to different locations on an as needed basis

      Knowledge/Skills/Abilities

      • Effective verbal and written communication skills in the language(s) required for the role, as justified for business necessity

      • Effective organization, interpersonal and negotiation skills

      • Ability to work scheduled hours as necessitated by business need

      • Math and computer skills with experience using software applications including word processing, browsers, and email

      • Member service focus

      • Ability to drive vehicles equipped with manual transmission

      • Knowledge of equipment/tool operation and diagnostic/repair procedures

      • Maintains 100% productivity as measured by dividing hours worked by labor hours flagged

      Education & Experience/ Licenses & Certifications

      • High School diploma or equivalent certification (GED)

      • Valid driver license and acceptable driving record

      • At least four  years experience as an automobile technician 

      • ASE Master Tech with L1 certification level or equivalent OEM certifications and fulfills ASE requirement within one year of hire. .

      • Smog Repair and Testing Certification preferred (CA only)

      Work Environment/Physical Requirements

      • Ability to lift and or carry up to 50lbs

      • Standing, bending, kneeling, pushing, reaching, lifting, climbing ladders

      • Exposure to loud noises

      #MCC

      Apply Today

      Fire Alarm Service Technician

      Tempe, Arizona

      We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      AAA recently acquired SafeGuard, the 11th largest smart home security company in the United States, with the vision to become the most trusted brand in this industry.  Safeguard, has been Protecting Arizona families and businesses for over 50 years; we are Arizona's largest locally-operated security provider. With an A+ Better Business Bureau Ranking, we prove every day that we love being there for and helping our customers.  We work hard to create an environment where you can thrive and use your skills and talents to help us deliver legendary Customer Service. You’ll help positively impact every homeowner and the communities that we serve.

      Why work for us?
      • Job Stability - Career Growth

      • Great Benefits - Medical/Dental/Vision

      • Retirement - 401k matching up to 4%

      • Work/Life Balance - PTO 3 Weeks + 9 paid holidays

      Responsibilities:

      • Performs inspections, troubleshooting, and repairs of systems at customer locations. Systems serviced will include fire alarm, life safety, and suppression systems. The position will require the use of both hand and electronic tools, and will involve the use of ladders and moderate lifting. The technician will be responsible for company issued inventory and tools. Reports and documentation must be completed in accordance with company procedures and practices
      • Inspect and test all types of Fire Alarm systems and their components
      • Troubleshoot and repair faults
      • Complete accurate reports and notes
      • Daily communication with management, the office and fellow technicians
      • After normal business hours service calls and scheduled weekend services (when required)

      Qualifications:

      • Must have extensive knowledge of fire code based on NFPA 72, and manufacturer specs
      • Previous experience is required
      • Must possess a Nicet or CSA Certification (or the ability to obtain within 6 months)
      • Clean MVD Record Required
      • Strong mechanical aptitude and troubleshooting skills
      • Deadline and detail-oriented
      • Ability to thrive in a fast-paced environment
      • Must provide your own hand tools. (Specialty tool will be provided)
      • Flexible hours are a must
      • Additional certifications and/or knowledge of other types of systems are a plus
      • Notifier experience a plus!

      Work Environment/Physical Requirements:

      Field position involving driving, climbing ladders, crawling into restricted spaces and carrying up to 50 lbs with some office time filling out paperwork and completing computer based information/research.

      #SAFE

      Apply Today

      Automotive Technician

      Las Vegas, Nevada

      We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      Why Work With Us:

      Check out the benefits!

      • Great Pay – $35K to $120K DOE, Hourly Pay, Wrench Rate and incentive plans
      • State of the art equipment
      • Paid training with opportunities for growth
      • Tuition reimbursement for automotive education and ASE Certifications
      • Clean well equipped shops with consistent car count
      • Exceptional benefits within 30 days of hire, with employer contribution to medical/Dental/Vision premiums
      • 401K Matching $1 to $1 up to 6% annually
      • 15 Paid Days off (20 after 1 year) + 9 paid holidays, some Saturdays and no Sundays
      • A free AAA Membership and numerous employee discounts

      Job Responsibilities:

      • Performs work that is indicated on Approved Repair Orders.
      • Performs only needed and or customer requested services on vehicles. 
      • Performs all repairs according to MAP (Motorist Assurance Program), OEM (Original Equipment Manufacturers) or accepted industry standard procedures
      • Assures all repairs are for the benefit of the member/customer. 
      • Test drives all vehicles when practical for any/all performance or drivability concerns before performing work
        • Exception: when unsafe or vehicle not drivable
        • Retest drives after repairs completed to verify that repair solved defined problems
      • Maintains clean and safe work environment; cleans spills and debris immediately to reduce hazards
      • Maintain company provided equipment and machinery
      • Follows company and industry safety rules and regulations
      • Reports all unsafe conditions to supervisor including but not limited to lifts, overhead doors, and equipment
      • Attends all required training, seeks additional training to maintain and increase effectiveness
      • Keeps up to date on industry trends and repair procedures. 
      • Attends and successfully completes at least 24 hours of continuing auto repair training per year sponsored and/or provided by the club. 
      • Maintains customer vehicles in regard to cleanliness and does not tune or otherwise adjust any controls within the vehicle.
      • Verifies as soon as practicable that parts ordered for the vehicle assigned to them are correct.
      • Performs digital inspection and documents to their full potential. Notates all pertinent information into the shop inspection or management system, attaches all photos or videos to illustrate repairs or needs to the inspection. 
      • Assures all comeback related repairs are prioritized as directed by manager or lead. 
      • Communicates effectively as necessary with manager, service advisors and other technicians to contribute to the overall performance of the location 
      • Responsible for the safety and accuracy of all repairs made and or systems inspected to assure vehicle is as safe or more safe condition as was prior to work commencing
      • Performs other related duties as assigned.
      • Note: May require travel to different locations on an as needed basis

      Knowledge/Skills/Abilities

      • Effective verbal and written communication skills in the language(s) required for the role, as justified for business necessity
      • Effective organization, interpersonal and negotiation skills
      • Ability to work scheduled hours as necessitated by business need
      • Math and computer skills with experience using software applications including word processing, browsers, and email
      • Member service focus
      • Ability to drive vehicles equipped with manual transmission
      • Knowledge of equipment/tool operation and diagnostic/repair procedures
      • Maintains 100% productivity as measured by dividing hours worked by labor hours flagged

      Education & Experience/ Licenses & Certifications

      • High School diploma or equivalent certification (GED)
      • Valid driver license and acceptable driving record
      • At least four  years experience as an automobile technician 
      • ASE Master Tech with L1 certification level or equivalent OEM certifications and fulfills ASE requirement within one year of hire. .
      • Smog Repair and Testing Certification preferred (CA only)

      Work Environment/Physical Requirements

      • Ability to lift and or carry up to 50lbs
      • Standing, bending, kneeling, pushing, reaching, lifting, climbing ladders
      • Exposure to loud noises

      #MCC

      Apply Today

      Certified Auto Technician - $2,500 Sign on Bonus

      Gilbert, Arizona

      We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.


       

      Why Work With Us?

      Check out the benefits!

      • Sign on Bonus - $2,500
      • Great Pay – $35K to $120K DOE, Hourly Pay, Wrench Rate and incentive plans
      • State of the art equipment
      • Paid training with opportunities for growth
      • Tuition reimbursement for automotive education and ASE Certifications
      • Clean well equipped shops with consistent car count
      • Exceptional benefits within 30 days of hire, with employer contribution to medical/Dental/Vision premiums
      • 401K Matching $1 to $1 up to 6% annually
      • 15 Paid Days off (20 after 1 year) + 9 paid holidays, some Saturdays and no Sundays
      • A free AAA Membership and numerous employee discounts

       

      Essential Functions

      • Complete vehicle inspection form and vehicle diagnostic form and submit to service advisor.

      • Successfully complete automotive service and repair work qualified to preform.

      • Perform work according to safety guidelines.

      • Inspect vehicles for additional needed repairs or maintenance and recommend them to the service advisors for sale to customers.

      Knowledge/Skills/Abilities 

      • Common knowledge of vehicle components and the common reasons for vehicle failure

      • Demonstrates problem solving and listening skills to evaluate member safety as well as the ability to discern safety issues and respond appropriately

      • Participate in ongoing training as assigned by management.

      • Study technical bulletins, industry magazines, and technical web sites. 

       

      Education & Experience/Licenses & Certification 

      • Valid Driver’s license and current 39 month driving record. 

      • 2 ASE Certifications required or equivalent experience.

      • Candidates will be considered if there certifications have expired within the last 2 years. 

      • Candidate will be required to re-certify in at least 2 areas at the next testing cycle as a condition of employment. 

      • Technical Training

      Work Environment/Physical Requirements

       

      Works outdoors at vehicle sites when servicing vehicles. Lifting and carrying tires and parts, weighing up to 50 pounds, several times a day; bending, kneeling and stooping as required for service calls. Works in all weather and all traffic conditions. Vehicle recovery sites may be wet, messy and hazardous. 

      Physical Demands: Required by the Americans with Disabilities Act (ADA).
      The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions o this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk and hear, required to sit, occasionally required to stand and walk; use and to finger, handle, or feel; and reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, peripheral vision and the ability to focus. Identify specific hazards as necessary (use of chemicals, equipment, driving).

      May be exposed to chemicals, pneumatic air, electrical, lifting, tripping and/or falling, drives member and/or company vehicle.

      #MCC

      Apply Today

      Automotive Repair Technician

      Phoenix, Arizona

      We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      Why Work With US?

      Check out the benefits!

      • 14 locations with Sun City and Tempe coming soon.
      • Sign on Bonus - $2,500
      • Great Pay – $35K to $120K DOE, Hourly Pay, Wrench Rate and incentive plans
      • Clean well equipped shops with consistent car count and state of the art equipment
      • Paid training
      • Exceptional benefits within 30 days of hire, with employer contribution to medical/Dental/Vision premiums
      • 401K Matching $1 to $1 up to 6% annually
      • 15 Paid Days off  (20 after 1 year) + 9 paid holidays, some Saturdays and no Sundays
      • Opportunities for growth
      • Tuition reimbursement for automotive education and ASE Certifications
      • A free AAA Membership and numerous employee discounts

      Job Responsibilities:

      • Performs work that is indicated on Approved Repair Orders.

      • Performs only needed and or customer requested services on vehicles. 

      • Performs all repairs according to MAP (Motorist Assurance Program), OEM (Original Equipment Manufacturers) or accepted industry standard procedures

      • Assures all repairs are for the benefit of the member/customer. 

      • Test drives all vehicles when practical for any/all performance or drivability concerns before performing work

        • Exception: when unsafe or vehicle not drivable

        • Retest drives after repairs completed to verify that repair solved defined problems

      • Maintains clean and safe work environment; cleans spills and debris immediately to reduce hazards

      • Maintain company provided equipment and machinery

      • Follows company and industry safety rules and regulations

      • Reports all unsafe conditions to supervisor including but not limited to lifts, overhead doors, and equipment

      • Attends all required training, seeks additional training to maintain and increase effectiveness

      • Keeps up to date on industry trends and repair procedures. 

      • Attends and successfully completes at least 24 hours of continuing auto repair training per year sponsored and/or provided by the club. 

      • Maintains customer vehicles in regard to cleanliness and does not tune or otherwise adjust any controls within the vehicle.

      • Verifies as soon as practicable that parts ordered for the vehicle assigned to them are correct.

      • Performs digital inspection and documents to their full potential. Notates all pertinent information into the shop inspection or management system, attaches all photos or videos to illustrate repairs or needs to the inspection. 

      • Assures all comeback related repairs are prioritized as directed by manager or lead. 

      • Communicates effectively as necessary with manager, service advisors and other technicians to contribute to the overall performance of the location 

      • Responsible for the safety and accuracy of all repairs made and or systems inspected to assure vehicle is as safe or more safe condition as was prior to work commencing

      • Performs other related duties as assigned.

      • Note: May require travel to different locations on an as needed basis

      Knowledge/Skills/Abilities

      • Effective verbal and written communication skills in the language(s) required for the role, as justified for business necessity

      • Effective organization, interpersonal and negotiation skills

      • Ability to work scheduled hours as necessitated by business need

      • Math and computer skills with experience using software applications including word processing, browsers, and email

      • Member service focus

      • Ability to drive vehicles equipped with manual transmission

      • Knowledge of equipment/tool operation and diagnostic/repair procedures

      • Maintains 100% productivity as measured by dividing hours worked by labor hours flagged

      Education & Experience/ Licenses & Certifications

      • High School diploma or equivalent certification (GED)

      • Valid driver license and acceptable driving record

      • At least four  years experience as an automobile technician 

      • ASE Master Tech with L1 certification level or equivalent OEM certifications and fulfills ASE requirement within one year of hire. .

      • Smog Repair and Testing Certification preferred (CA only)

      Work Environment/Physical Requirements

      • Ability to lift and or carry up to 50lbs

      • Standing, bending, kneeling, pushing, reaching, lifting, climbing ladders

      • Exposure to loud noises

      #MCC

      Apply Today

      AAA Tow and Battery Service Drivers

      Phoenix, Arizona

      We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members. ​

      Why work for us?

      • Great Pay – $15.38/hour

      • Bonus- Generous Monthly Incentive bonus

      • Training – You’ll attend a thorough, comprehensive, training program

      • Benefits – Medical, Dental, Vision, wellness program and more!

      • 401k Matching – $1 for $1 company match up to 6% of pay

      • Paid Time Off – Ten hours per month, ten holidays annually, and 24 hours per year earmarked for volunteer activities

      • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

      • ​Advance opportunities and more!

       

      What our Roadside Service Technicians do:

      • Driving and operating a service vehicle (i.e. loading/towing vehicles, flat tire changes, lock-out, fuel delivery services, etc.)

      • On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving

      • Utilizing on-board computer, radio communications, and mapping systems

      • Completion of daily paperwork (i.e. call-logs, battery invoices, cash receipts, etc.)

      • Inspecting and submitting maintenance reports of company vehicles for safe and efficient operation

      • Education and training. I.E.: AAA Compliance Training, RPST,TSAAC, Lock-out, PSP, Battery Service Training

       

      Education & Experience/Licenses & Certification

      • Must be at least 21 years of age to operate AAA vehicles

      • Must have open shift availability

      • Ability to drive a manual/automatic shift vehicle

      • Customer service skills and the ability to interact with a wide-range of people

      • Basic math skills

      • Basic automotive/mechanic knowledge and experience operating a motor vehicle with a valid driver’s license

      • Basic computer knowledge

      Work Environment/Physical Requirements:

      Works outdoors at vehicle sites when servicing vehicles. Lifting and carrying tires and parts, weighing up to 50 pounds, several times a day; bending, kneeling and stooping as required for service calls. Works in all weather and all traffic conditions. Vehicle recovery sites may be wet, messy and hazardous.

      Service Providers are required to provide a photograph for identification purposes. If needed for identification purposes, a photograph may be obtained after an offer of employment is made and accepted.   

       

      **Please note that you will be asked to complete a candidate assessment following your application, via email. Your application will not be considered until the assessment has been completed.**

      We’ll value your skills and experience. We’re building a performance organization with heart and developing a pipeline of tomorrow’s leaders. Your work will be enhanced with training opportunities, a mentoring program and our Promote-from-within philosophy. We celebrate our diversity and leverage the power of many minds.

      #ROB

      Apply Today

      Lube Technician

      Scottsdale, Arizona

      We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      Why Work With Us:

      • Full or part time
      • Opportunities for growth
      • Tuition reimbursement for automotive education and ASE Certifications
      • Clean well equipped shops with consistent car count
      • Exceptional benefits within 30 days of hire, with employer contribution to medical/Dental/Vision premiums
      • 401K Matching $1 to $1 up to 6% annually
      • 15 Paid Days off (20 after 1 year) + 9 paid holidays, some Saturdays and no Sundays
      • A free AAA Membership and numerous employee discounts

      Job Responsibilities:

      • Performs oil changes and lubrication service for member and nonmember vehicles.

      • Performs tire repairs and installation service for member and nonmember vehicles.

      • Performs other minor repairs as assigned by Lead Tech or Service Advisor, according to their abilities.

      • Assist upper level technicians as needed and for experience.

      • Test drives vehicles when practical for any/all performance or drivability concerns before performing work

        • Exception: when unsafe or vehicle not drivable

        • Retest drives after repairs completed to verify that repair solved defined problems

      • Maintains clean and safe work environment; cleans spills and debris immediately to reduce hazards

      • Maintain company provided equipment and machinery

      • Follows company and industry safety rules and regulations

      • Reports all unsafe conditions to supervisor including but not limited to lifts, overhead doors, and equipment

      • Attends all required training, seeks additional training to maintain and increase effectiveness

      • Keeps up to date on industry trends and repair procedures. 

      • Attends and successfully completes at least 12 hours of continuing auto repair training per year sponsored and/or provided by the club. 

      • Maintains customer vehicles in regard to cleanliness and does not tune or otherwise adjust any controls within the vehicle.

      • Verifies as soon as practicable that parts ordered for the vehicle assigned to them are correct.

      • Performs all repairs according to MAP (Motorist Assurance Program), OEM (Original Equipment Manufacturers) or accepted industry standard.

      • Performs digital inspection and documents to their full potential. Notates all pertinent information into the shop inspection or management system, attaches all photos or videos to illustrate repairs or needs to the inspection. 

      • Assures all comeback related repairs are prioritized as directed by manager or lead. 

      • Communicates effectively as necessary with manager, service advisors and other technicians to contribute to the overall performance of the location 

      • Responsible for the safety and accuracy of all repairs made and or systems inspected to assure vehicle is as safe or more safe condition as was prior to work commencing

      • Performs other related duties as assigned.

      • Note: May require travel to different locations on an as needed basis


       

      Knowledge/Skills/Abilities

      • Effective verbal and written communication skills in the language(s) required for the role, as justified for business necessity

      • Effective organization, interpersonal and negotiation skills

      • Ability to work scheduled hours as necessitated by business need

      • Math and computer skills with experience using software applications including word processing, spreadsheets, browsers, and email

      • Member service focus

      • Automotive/mechanical background

      • Ability to drive vehicles equipped with manual transmission

      • Knowledge of equipment/tool operation and diagnostic/repair procedures

      • Maintains 20% productivity measured by hours worked/hours flagged


       

      Education & Experience/ Licenses & Certifications

      • High School diploma or equivalent certification (GED)

      • Valid driver license and acceptable driving record

      • Six months experience in general repair, lube services and or tire shop

      Work Environment/Physical Requirements

      • Ability to lift and or carry up to 50lbs

      • Standing, bending, kneeling, pushing, reaching, lifting, climbing ladders

      • Exposure to loud noises

      Apply Today

      Support Service Associate

      Peoria, Arizona

      We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      Sun City Auto Center Opening Spring of 2021!

      Come Join Us

      Check out the benefits!

      • Exceptional benefits within 30 days of hire, with employer contribution to medical/Dental/Vision premiums
      • 401K Matching $1 to $1 up to 6% annually
      • 15 Paid Days off (20 days after 1 year) + paid holidays, some Saturdays and no Sundays
      • Opportunities for growth
      • Clean well equipped shops with state of the art equipment and consistent car count
      • A free AAA Membership and numerous employee discounts

      Responsibilities:

      • Arrange and/or administer transportation of customers during the repair of their vehicles via rideshare, rental or company vehicle

      • Performs needed clerical or administrative  duties to support accurate record keeping and secure storage of documents within the location ,Receive parts and process returns

      • Create, modify and finalize repair orders in the shop management system to act as a backup when Services Advisors are not available

      • Answer phones when necessary

      • Assist with invoicing and processing payments when necessary

      • Other duties as assigned by manager

      • Note: May require travel to different locations on an as needed basis

      Knowledge/Skills/Abilities

      • Effective verbal and written communication skills in the language(s) required for the role, as justified for business necessity

      • Effective organization, interpersonal and negotiation skills

      • Ability to work scheduled hours as necessitated by business need

      • Math and computer skills with experience using software applications including word processing, spreadsheets, browsers, and email

      • Member service focus

      Education & Experience/ Licenses & Certifications

      • High School diploma or equivalent certification (GED)

      • Two years’ experience in retail/sales/service industry required

      • Valid driver license and acceptable driving record

      Work Environment/Physical Requirements

      • Ability to lift and or carry up to 40lbs

      • Sitting, standing, bending, kneeling, pushing, reaching, lifting

      Apply Today

      Automotive Technician

      San Jose, California

      We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      Why Work With US:

      Check out the benefits!

      • $2,500 Sign on Bonus
      • State of the art equipment
      • Paid training with opportunities for growth
      • Tuition reimbursement for automotive education and ASE Certifications
      • Clean well equipped shops with consistent car count
      • Exceptional benefits within 30 days of hire, with employer contribution to medical/Dental/Vision premiums
      • 401K Matching $1 to $1 up to 6% annually
      • 15 Paid Days off (20 after 1 year) + 9 paid holidays, some Saturdays and no Sundays
      • A free AAA Membership and numerous employee discounts

      Job Responsibilities:

      • Performs work that is indicated on Approved Repair Orders.
      • Performs only needed and or customer requested services on vehicles. 
      • Performs all repairs according to MAP (Motorist Assurance Program), OEM (Original Equipment Manufacturers) or accepted industry standard procedures
      • Assures all repairs are for the benefit of the member/customer. 
      • Test drives all vehicles when practical for any/all performance or drivability concerns before performing work
        • Exception: when unsafe or vehicle not drivable
        • Retest drives after repairs completed to verify that repair solved defined problems
      • Maintains clean and safe work environment; cleans spills and debris immediately to reduce hazards
      • Maintain company provided equipment and machinery
      • Follows company and industry safety rules and regulations
      • Reports all unsafe conditions to supervisor including but not limited to lifts, overhead doors, and equipment
      • Attends all required training, seeks additional training to maintain and increase effectiveness
      • Keeps up to date on industry trends and repair procedures. 
      • Attends and successfully completes at least 24 hours of continuing auto repair training per year sponsored and/or provided by the club. 
      • Maintains customer vehicles in regard to cleanliness and does not tune or otherwise adjust any controls within the vehicle.
      • Verifies as soon as practicable that parts ordered for the vehicle assigned to them are correct.
      • Performs digital inspection and documents to their full potential. Notates all pertinent information into the shop inspection or management system, attaches all photos or videos to illustrate repairs or needs to the inspection. 
      • Assures all comeback related repairs are prioritized as directed by manager or lead. 
      • Communicates effectively as necessary with manager, service advisors and other technicians to contribute to the overall performance of the location 
      • Responsible for the safety and accuracy of all repairs made and or systems inspected to assure vehicle is as safe or more safe condition as was prior to work commencing
      • Performs other related duties as assigned.
      • Note: May require travel to different locations on an as needed basis

      Knowledge/Skills/Abilities

      • Effective verbal and written communication skills in the language(s) required for the role, as justified for business necessity
      • Effective organization, interpersonal and negotiation skills
      • Ability to work scheduled hours as necessitated by business need
      • Math and computer skills with experience using software applications including word processing, browsers, and email
      • Member service focus
      • Ability to drive vehicles equipped with manual transmission
      • Knowledge of equipment/tool operation and diagnostic/repair procedures
      • Maintains 100% productivity as measured by dividing hours worked by labor hours flagged

      Education & Experience/ Licenses & Certifications

      • High School diploma or equivalent certification (GED)
      • Valid driver license and acceptable driving record
      • At least four  years experience as an automobile technician 
      • ASE Master Tech with L1 certification level or equivalent OEM certifications and fulfills ASE requirement within one year of hire. .
      • Smog Repair and Testing Certification preferred (CA only)

      Work Environment/Physical Requirements

      • Ability to lift and or carry up to 50lbs
      • Standing, bending, kneeling, pushing, reaching, lifting, climbing ladders
      • Exposure to loud noises

      #MCC

      Apply Today

      Automotive Technician

      Phoenix, Arizona

      We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      Check out the benefits!

      • 14 locations with Sun City and Tempe coming soon.
      • State of the art equipment
      • Paid training with opportunities for growth
      • Tuition reimbursement for automotive education and ASE Certifications
      • Clean well equipped shops with consistent car count
      • Exceptional benefits within 30 days of hire, with employer contribution to medical/Dental/Vision premiums
      • 401K Matching $1 to $1 up to 6% annually
      • 15 Paid Days off (20 after 1 year) + 9 paid holidays, some Saturdays and no Sundays
      • A free AAA Membership and numerous employee discounts

      Duties

      • Successfully complete automotive service and repair work qualified to preform.  Perform work according to safety guidelines.
      •  Complete vehicle inspection form and vehicle diagnostic form and submit to service advisor.
      •  Complete documentation of repair work completed.
      • Advises service advisor of change in a vehicles status.
      • Inspect vehicles for additional needed repairs or maintenance and recommend them to the service advisors for sale to customers.
      • Responsible to maintain a safe and clean work area.
      •  Participate in ongoing training as assigned by management. Study technical bulletins, industry magazines, and technical web sites. 

      Certifications, Licenses, Registrations:

      • Valid Arizona driver’s license and current 39 month driving record. 
      • 2 ASE Certifications required or equivalent experience.
      • Candidates will be considered if there certifications have expired within the last 2 years. 
      • Candidate will be required to re-certify in at least 2 areas at the next testing cycle as a condition of employment. 

      Education and/or Experience:

      • Technical Training
      • 3-5 years experience

      PHYSICAL DEMANDS: Required by the Americans with Disabilities Act (ADA).
      The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions o this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk and hear, required to sit, occasionally required to stand and walk; use and to finger, handle, or feel; and reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, peripheral vision and the ability to focus. Identify specific hazards as necessary (use of chemicals, equipment, driving).

      May be exposed to chemicals, pneumatic air, electrical, lifting, tripping and/or falling, drives member and/or company vehicle.

      We’ll value your skills and experience. We’re building a performance organization with heart and developing a pipeline of tomorrow’s leaders. Your work will be enhanced with training opportunities, a mentoring program and our Promote-from-within philosophy. We celebrate our diversity and leverage the power of many minds.   

      #MCC

      Apply Today

      Senior Automotive Technician

      San Jose, California

      We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      Why Work With Us:

      Check out the benefits!

      • $2,500 Sign on Bonus
      • State of the art equipment
      • Paid training with opportunities for growth
      • Tuition reimbursement for automotive education and ASE Certifications
      • Clean well equipped shops with consistent car count
      • Exceptional benefits within 30 days of hire, with employer contribution to medical/Dental/Vision premiums
      • 401K Matching $1 to $1 up to 6% annually
      • 15 Paid Days off (20 after 1 year) + 9 paid holidays, some Saturdays and no Sundays
      • A free AAA Membership and numerous employee discounts

      Job Responsibilities:

      • Performs work that is indicated on Approved Repair Orders.
      • Performs only needed and or customer requested services on vehicles. 
      • Performs all repairs according to MAP (Motorist Assurance Program), OEM (Original Equipment Manufacturers) or accepted industry standard procedures
      • Assures all repairs are for the benefit of the member/customer. 
      • Test drives all vehicles when practical for any/all performance or drivability concerns before performing work
        • Exception: when unsafe or vehicle not drivable
        • Retest drives after repairs completed to verify that repair solved defined problems
      • Maintains clean and safe work environment; cleans spills and debris immediately to reduce hazards
      • Maintain company provided equipment and machinery
      • Follows company and industry safety rules and regulations
      • Reports all unsafe conditions to supervisor including but not limited to lifts, overhead doors, and equipment
      • Attends all required training, seeks additional training to maintain and increase effectiveness
      • Keeps up to date on industry trends and repair procedures. 
      • Attends and successfully completes at least 24 hours of continuing auto repair training per year sponsored and/or provided by the club. 
      • Maintains customer vehicles in regard to cleanliness and does not tune or otherwise adjust any controls within the vehicle.
      • Verifies as soon as practicable that parts ordered for the vehicle assigned to them are correct.
      • Performs digital inspection and documents to their full potential. Notates all pertinent information into the shop inspection or management system, attaches all photos or videos to illustrate repairs or needs to the inspection. 
      • Assures all comeback related repairs are prioritized as directed by manager or lead. 
      • Communicates effectively as necessary with manager, service advisors and other technicians to contribute to the overall performance of the location 
      • Responsible for the safety and accuracy of all repairs made and or systems inspected to assure vehicle is as safe or more safe condition as was prior to work commencing
      • Performs other related duties as assigned.
      • Note: May require travel to different locations on an as needed basis

      Knowledge/Skills/Abilities

      • Effective verbal and written communication skills in the language(s) required for the role, as justified for business necessity
      • Effective organization, interpersonal and negotiation skills
      • Ability to work scheduled hours as necessitated by business need
      • Math and computer skills with experience using software applications including word processing,  browsers, and email
      • Member service focus
      • Ability to drive vehicles equipped with manual transmission
      • Knowledge of equipment/tool operation and diagnostic/repair procedures
      • Maintains 120% productivity as measured by dividing hours worked by labor hours flagged

      Education & Experience/ Licenses & Certifications

      • High School diploma or equivalent certification (GED)
      • Valid driver license and acceptable driving record
      • At least five years experience as an automobile technician 
      • ASE Master certification and L1 as well as L2,L3 or both. Or equivalent OEM certifications and fulfills ASE requirements within one year of hire. 
      • Smog Repair and Testing Certification preferred (CA only)

      Work Environment/Physical Requirements

      • Ability to lift and or carry up to 50lbs
      • Standing, bending, kneeling, pushing, reaching, lifting, climbing ladders

      #MCC

      Apply Today

      Automotive Technician

      Tucson, Arizona

      We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      Check out the benefits!

      • $2,500 Sign on Bonus
      • State of the art equipment
      • Paid training with opportunities for growth
      • Tuition reimbursement for automotive education and ASE Certifications
      • Clean well equipped shops with consistent car count
      • Exceptional benefits within 30 days of hire, with employer contribution to medical/Dental/Vision premiums
      • 401K Matching $1 to $1 up to 6% annually
      • 15 Paid Days off (20 after 1 year) + 9 paid holidays, some Saturdays and no Sundays
      • A free AAA Membership and numerous employee discounts

      Job Description

       Perform work according to safety guidelines.  Complete vehicle inspection form and vehicle diagnostic form and submit to service advisor.  Complete documentation of repair work completed.

      Advises service advisor of change in a vehicles status. Inspect vehicles for additional needed repairs or maintenance and recommend them to the service advisors for sale to customers.

      Responsible to maintain a safe and clean work area.  Participate in ongoing training as assigned by management. Study technical bulletins, industry magazines, and technical web sites. 

      Certifications, Licenses, Registrations:

      Valid Arizona driver’s license and current 39 month driving record. 
      2 ASE Certifications required or equivalent experience.

      Candidates will be considered if there certifications have expired within the last 2 years. 
      Candidate will be required to re-certify in at least 2 areas at the next testing cycle as a condition of employment. 

      Education and/or Experience:

      HS Diploma, GED, or equivalent experience

      Technical Training

      3-5 years experience

      Must be 21 years of age for insurance purposes

      PHYSICAL DEMANDS: Required by the Americans with Disabilities Act (ADA).
      The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions o this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk and hear, required to sit, occasionally required to stand and walk; use and to finger, handle, or feel; and reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, peripheral vision and the ability to focus. Identify specific hazards as necessary (use of chemicals, equipment, driving).

      May be exposed to chemicals, pneumatic air, electrical, lifting, tripping and/or falling, drives member and/or company vehicle.

      We’ll value your skills and experience. We’re building a performance organization with heart and developing a pipeline of tomorrow’s leaders. Your work will be enhanced with training opportunities, a mentoring program and our Promote-from-within philosophy. We celebrate our diversity and leverage the power of many minds.   

      #MCC

      Apply Today

      Bilingual Licensed Member Experience Associate

      Berkeley, California

      We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      Why Work For Us?

      • Great Pay – Paid training and competitive hourly base + incentives.

      • Benefits – Medical, Dental, Vision, wellness program and more!

      • 401k Matching – $1 for $1 company match up to 6% of pay.

      • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.

      • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

      Summary:

      The Member Experience Associate acts in a service and sales capacity, responsible for providing caring, outstanding Member service with heart while actively promoting cross sales referrals, sales and branch promotions.

      Essential Functions

      • Performs routine sales, service and operational functions for AAA Members including; DMV, cashiering, auto travel, notary and insurance sales support, with expectations for maintaining required standards, policies and procedures.
      • Understands and actively promotes products and services to achieve individual goals in support of meeting organization goals and objectives.
      • Overcomes obstacles that create barriers to Team Member or branch efforts and identifies process improvement opportunities and proposes solutions.
      • Acts as an agent for change while promoting AAA’s guiding principles and core values.

      Knowledge/Skills/Abilities

      • Demonstrates sales and service skills. Able to effectively interact, face-to-face, with new, prospective and existing Members.
      • Accuracy and comfort handling money, making change, balancing cash drawer.
      • Good computer skills, proficient in both reading and basic arithmetic.
      • Good written and verbal communication skills in person and over the phone.
      • Ability to multitask in response to requests, requirements and Member/Team Member expectations. Ability to accept feedback and correct course as necessary.

      Education & Experience / Licenses & Certification

      • High school diploma or GED required.
      • Two years sales or customer service experience.
      • Experience working with sales and service standards and goals.
      • Current & valid Driver's License with clean history may be required.
      • Bonding and fingerprinting may be required.
      • P&C Licensing is required.
      • Bilingual Spanish required

      Work Environment/Physical Requirements

      • Works in a variety of office environments where standing, walking or sitting at a desk, table or computer workstation may be required for extended periods of time.
      • May travel by car, plane or other form of transportation to attend business meetings or conferences.
      • May be required to work in one or more locations in a defined service area. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

      #MEL

      Apply Today

      Outbound Member Experience Associate

      Dublin, California

      We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      A career with AAA Northern California, Nevada, Utah, Arizona, and Mountain West is unique, just like you.

      We’re a mission-driven Member services organization. We have a saying here at AAA that we aspire to be America’s most trusted organization absolutely famous for doing the right thing. With more than four million Members, our purpose is to bring peace of mind to Members so that they can enjoy life more.

      We work hard to create an environment where you can thrive and where you use your skills and talents to help us deliver legendary Member service. You’ll help have a positive impact on the diverse communities we serve, too.

      We are hiring a Member Experience Associate who will be the Subject Matter Expert on AAA Smart Home offerings.

      Essential Functions

      • Exhibits AAA guiding principles and core values
      • Performs routine sales, service and operational functions for AAA Members including; DMV, cashiering, auto travel, notary and insurance sales support, with expectations for maintaining required standards, policies and procedures
      • Understands and actively promotes products and services to achieve individual goals in support of meeting organization goals and objectives 
      • Overcomes obstacles that create barriers to Team Member or branch efforts
      • Identifies process improvement opportunities and proposes solutions
      • Acts as an agent for change while promoting AAA’s guiding principles and core values

      Knowledge/Skills/Abilities

      • Demonstrates sales and service skills. Able to effectively interact, face-to-face, with new, prospective and existing Members.
      • Accuracy and comfort handling money, making change, balancing cash drawer.
      • Good computer skills, proficient in both reading and basic arithmetic.
      • Good written and verbal communication skills in person and over the phone.
      • Ability to multitask in response to requests, requirements and Member/Team Member expectations. Ability to accept feedback and correct course as necessary.

      Education & Experience / Licenses & Certification

      • High school diploma or GED required
      • Two years sales or customer service experience
      • Experience working with sales and service standards and goals
      • Current  & valid Driver's License with clean history may be required
      • Bonding and fingerprinting may be required
      • P&C Licensing may also be required
      • Outbound Sales Experience required
      • AAA Smart Home knowledge preferred

      Work Environment/Physical Requirements

      Works in a variety of office environments where standing, walking or sitting at a desk, table or computer workstation may

      be required for extended periods of time. May travel by car, plane or other form of transportation to attend business meetings or conferences. May be required to work in one or more locations in a defined service area. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

      **Please note that you will be asked to complete a candidate assessment following your application, via email. Your application will not be considered until the assessment has been completed.** 

      We’ll value your skills and experience. We’re building a performance organization with heart and developing a pipeline of tomorrow’s leaders. Your work will be enhanced with training opportunities, a mentoring program and our Promote-from-within philosophy. We celebrate our diversity and leverage the power of many minds.  

      #MEL

      Apply Today

      Senior Business Analyst - Auto Repair Operations

      Phoenix, Arizona

      We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      AAA…we're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service. We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.  We're community minded, and celebrate the growth, development and successes of our diverse Team Members.  Whether you’re just starting your journey or looking to grow your career, we’ll support you every step of the way.

      We are passionate about maintaining a diverse and inclusive workplace that reflects the people and culture of the communities we serve, and fostering an environment in which everyone can realize their full potential and grow without barriers. We celebrate our differences as they make us stronger and invigorate our workplace. We believe that each of us enriches our culture by contributing unique perspectives, valuable insights and key strengths. We want each of our Team Members to feel valued, respected and supported. 


       

      Why Work for us:

      • Benefits – Medical, Dental, Vision, wellness program and more!

      • 401k Matching – $1 for $1 company match up to 6% of pay

      • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan

      • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities

      • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

      Summary

      In this high impact role, you are a key member of the Auto Repair Operations team and lead a wide range of strategic and operational projects. You will be responsible for delivering insights which directly impact operational and strategic initiatives. You will work closely with Operations, Marketing, Finance, Information Technology, and other teams to identify, develop, test and optimize business processes. You will drive a wide variety of projects and initiatives with a large degree of autonomy and visibility.

      Essential Functions

      • Develops reports and analysis including data gathering, to drive more informed decisions

      • Develop business recommendations and proposals to increase sales revenue, reduce cost, and create efficiencies.

      • Maintain and develop dashboards and visualizations focused on operational KPIs

      • Lead cross-functional project teams to implement data driven improvements

      Knowledge/Skills/Abilities

      • Ability to multi-task in a fast paced environment, succeed under pressure, and effectively manage time and workload

      • Strong planning, problem solving and project management skills - attention to detail, follow through, and accountability

      • Critical, analytical thinker who can provide solutions based on research, data, and industry trends

      • Advanced written and oral communication skills; Excellent listener

      • Excellent interpersonal skills, able to work independently and as part of a team

      • Professional, service-oriented, proactive and flexible

      • A desire to work within a diverse, collaborative, and driven professional environment

      • Advanced data analysis

      Education & Experience / Licenses & Certification

      • Bachelor’s degree required, MBA preferred

      • 5+ years related work experience

      • Tableau Desktop, Advanced Excel

      • Demonstrated experience delivering impactful change through written recommendations and persuasive influence

      • Automotive industry background a plus

      • SQL, GCP (BigQuery, DataStudio) preferred

      Work Environment/Physical Requirements

      Works in an office environment sitting at a desk, table or computer workstation for extended periods of time.  May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

      **Please note that you will be asked to complete a candidate assessment following your application, via email. Your application will not be considered until the assessment has been completed.** 

                           

      We’ll value your skills and experience. We’re building a performance organization with heart and developing a pipeline of tomorrow’s leaders. Your work will be enhanced with training opportunities, a mentoring program and our Promote-from-within philosophy. We celebrate our diversity and leverage the power of many minds.  

      #CATH_RX

      Apply Today

      Store Manager, Auto Repair Center

      Folsom, California

      We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      We are passionate about maintaining a diverse and inclusive workplace that reflects the people and culture of the communities we serve, and fostering an environment in which everyone can realize their full potential and grow without barriers. We celebrate our differences as they make us stronger and invigorate our workplace. We believe that each of us enriches our culture by contributing unique perspectives, valuable insights and key strengths. We want each of our Team Members to feel valued, respected and supported. 

      Why Work For Us?

      • Benefits – Medical, Dental, Vision, wellness program and more!

      • 401k Matching – $1 for $1 company match up to 6% of pay

      • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan

      • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities

      • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members


      Summary

      This role is responsible for the execution of Auto Repair strategy.  Representing the brand to the marketplace, reinforcing the trust and integrity it represents.

      Essential Functions

      • Develops strategic and tactical plans for business expansion opportunities. This includes preparing annual budgets and business plans, additional financial, market and business analysis as needed.

      • Works closely with Emergency Road Service and AAA Managers to ensure effective support of repair operations.

      • In partnership with leadership, develop marketing campaigns, promotional copy and tracks success.

      • Collaboratively supports others lines of business to develop and coordinate opportunities to maximize COR’s exposure and supports cross-sell product opportunities.

      • Plans, recruits and selects the talent required to grow the business.

      • Conducts performance evaluation and performance management activities for employees.

      • Responsible for large vendor relationships and commercial business offers.

      Knowledge/Skills/Abilities

      • Highly developed leadership skills, quantitative and analytical skills with a proven ability to make data-driven decisions

      • Ability to communicate effectively - verbal and written.

      • Strong change management skills and the ability to operate in an environment of ambiguity.

      • Ability to work cross-functionally across many business units and functions.

      • Financial management experience, proficient math skills and adept at statistical analysis.

      • Working knowledge of Microsoft Office products.

      Education & Experience/Licenses & Certification

      • 5+ years Industry experience in providing repair, maintenance, and/or emergency road services for passenger and/or commercial vehicles (preferred).

      • 5+ years management or leadership experience (Does not have to be in addition to 5+ years industry experience, above).

      • Bachelor's degree in related area or an equivalent combination of education and experience (preferred).

      • ASE Certification (preferred).

      • Knowledge of equipment/tool operation and diagnostic/repair procedures (preferred).

      • Ability to drive vehicles equipped with manual transmission (preferred).

      Work Environment/Physical Requirements

       

      Works outdoors at vehicle sites when servicing vehicles. Lifting and carrying tires and parts, weighing up to 50 pounds, several times a day; bending, kneeling and stooping as required for service calls. Works in all weather and all traffic conditions. Vehicle recovery sites may be wet, messy and hazardous.  Service Providers are required to provide a photograph for identification purposes.

      Work Environment/Physical Requirements

      Works in an office environment sitting at a desk, table or computer workstation for extended periods of time.  May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

      **Please note that you will be asked to complete a candidate assessment following your application, via email. Your application will not be considered until the assessment has been completed.** 

                           

      We’ll value your skills and experience. We’re building a performance organization with heart and developing a pipeline of tomorrow’s leaders. Your work will be enhanced with training opportunities, a mentoring program and our Promote-from-within philosophy. We celebrate our diversity and leverage the power of many minds.  

      #CATH_RX

      Apply Today

      Member Experience Generalist

      Capitola, California

      We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      Summary:

      A Member Experience Generalist develops internal relationships and utilizes all branch resources to support branch Team Members while playing a critical role in ensuring delivery of legendary Member experience.

      Essential Functions 

      • Provides helpful, empathetic, reliable and timely assistance to both Team Members and Members.
      • Coordinates work flow and resources in a well-planned organized manner.
      • Supports Manager and Team Lead in providing consistent communication and messaging.
      • Supports Team Engagement, and Community Impact participation.
      • Pulls and distributes sales reports for tracking and performance measurement. 
      • Assumes office administrative and operational duties in absence of Manager or Team Lead.
      • Provides feedback to Team Lead and/or Manager to assist in overall process improvement that supports strategy.

      Knowledge/Skills Abilities

      • Demonstrated track record of successful business decision making, planning, and problem solving.
      • Highly developed leadership skills, quantitative and analytical skills with a proven ability to make data-driven decisions.
      • Broad knowledge of Property & Casualty insurance, membership sales and service,  and branch operations including industry trends, key drivers of business revenue.
      • Outstanding sales and Member service skills and the ability to transfer these skills to others.
      • Strong computer skills, including proficiency with the Google Apps Suite  (Sheets, Docs, Drive, Slides).

      Education & Experience / Licenses & Certification

      • High school diploma or GED required.
      • Valid Driver's License.
      • P&C License (Preferred). Insurance industry knowledge helpful but not required. 
      • 2-3 yrs. Supervisory experience. 

      Work Environment/Physical Requirements

      • Works in an office environment where standing and walking or sitting at a desk, table or computer workstation for extended periods of time.
      • May travel by car, plane or other form of transportation to attend business meetings.
      • Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.
      Apply Today

      Manager Technology Delivery - ERS

      Phoenix, Arizona

      We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.


       

      Why Work For Us?

      • Benefits – Medical, Dental, Vision, wellness program and more!

      • 401k Matching – $1 for $1 company match up to 6% of pay

      • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan

      • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities

      • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

      The Technology Delivery Manager, ERS will be responsible for the planning, organization and execution of all Technology functions for AAA MWG Emergency Roadside Service division. The delivery manager will be the focal point for architecture, design, delivery and support of the ERS unit and will support the Club’s digital transformation. This role will be specifically tasked with partnering with business subject matter experts toward integrating and optimizing business operations with modern technologies.

      This position resides in the AAA Technology division (IT) and will play a critical role in shaping and enabling business strategies through Technology solutions. The role will lead a team of entry level to advanced level IT professionals and be a peer leader to other leaders in the Technology division . This role will also support/ maintain existing applications and help lead migration to new technology solutions.

      Job Requirements:

      • Analyzes the market, competitive position and customer research to define and deliver product strategy and product roadmap for systems or application products. Design, operate and optimize a complex network of processing across Internet of Things (IoT), devices, gateways, web service, telephony networks and data analytics (20%)

      • Support of 24x7, critical application services for operations monitoring, call center, field personnel dispatch. (20%)

      • Work as a collaborative business partner to the ​business staff, subject matter experts, vendors and IT leaders/partners to lead the design, integration and optimization of enterprise solution (20%)

      • Responsible for the development, management and support of a highly effective team of IT professionals ranging from entry level to advanced professional.  (25%)

      • Manage other product managers’ work on  systems or applications projects. Track key requirements to ensure that the final product meets desired business and technological objectives. Hires, motivates, mentors, and addresses administrative issues and duties including performance management (15%)

      Educational Requirements

      • Bachelor’s degree or certification in Information Technology experience is preferred

      • PMP or Agile Scrum certification a plus

      Knowledge and Skills

      • 5 years of related experience  or equivalent in the Technology and applications field

      • Project management, including time, budget and schedule (5 years or equivalent)Customer service or consultant experience in developing recommendations, conducting analyses and developing presentations  (5 years or equivalent experience)

      • Experience leveraging Agile  problem solving methodologies (5 years or equivalent)

      • Experience in leading and architecting business and customer facing solutions in internet services, B2C mobile,  IoT network services, and/or e-commerce service industries (5 years or equivalent experience)

      • Effective organizational, interpersonal and communication skills (oral and written)

      • Effective time management skills  

      • Ability to make quick, well-thought decisions in a myriad of diverse/ambiguous situations

      • Experience presenting to business stakeholders (5 years or equivalent experience)

      • 2-5 years managing and supervising technical teams, managing vendor led implementations

      • 2-5 years of experience managing operational budget and expenses

      Preferred Skills:

      • Experience in larger, more complex organizations (IT and Business) where agility and adaptation are required.  

      • Experience with cloud technologies and implementations (2+ years)

      • Experience developing and executing innovative strategic plan (2+)

      • Multi-disciplinary leadership and technical expertise across IT/OT infrastructure, enterprise applications, business integration/process optimization, cloud migration (SaaS, IaaS, PaaS) and analytics/Big Data a plus

      • Experience with IT Service Delivery (ITIL) including Incident, Problem and Change Management 

      Apply Today

      Bilingual Member Experience Associate - Mandarin and Cantonese

      Elk Grove, California

      We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      Why Work For Us?

      • Great Pay – Paid training and competitive hourly base + incentives.

      • Benefits – Medical, Dental, Vision, wellness program and more!

      • 401k Matching – $1 for $1 company match up to 6% of pay.

      • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.

      • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

      Summary:

      The Member Experience Associate acts in a service and sales capacity, responsible for providing caring, outstanding Member service with heart while actively promoting cross sales referrals, sales and branch promotions.

      Essential Functions

      • Performs routine sales, service and operational functions for AAA Members including; DMV, cashiering, auto travel, notary and insurance sales support, with expectations for maintaining required standards, policies and procedures.
      • Understands and actively promotes products and services to achieve individual goals in support of meeting organization goals and objectives.
      • Overcomes obstacles that create barriers to Team Member or branch efforts and identifies process improvement opportunities and proposes solutions.
      • Acts as an agent for change while promoting AAA’s guiding principles and core values.

      Knowledge/Skills/Abilities

      • Demonstrates sales and service skills. Able to effectively interact, face-to-face, with new, prospective and existing Members.
      • Accuracy and comfort handling money, making change, balancing cash drawer.
      • Good computer skills, proficient in both reading and basic arithmetic.
      • Good written and verbal communication skills in person and over the phone.
      • Ability to multitask in response to requests, requirements and Member/Team Member expectations. Ability to accept feedback and correct course as necessary.
      • Bilingual in Mandarin and Cantonese required.

      Education & Experience / Licenses & Certification

      • High school diploma or GED required.
      • Two years sales or customer service experience.
      • Experience working with sales and service standards and goals.
      • Current & valid Driver's License with clean history may be required.
      • Bonding and fingerprinting may be required.
      • P&C Licensing may be required.

      Work Environment/Physical Requirements

      • Works in a variety of office environments where standing, walking or sitting at a desk, table or computer workstation may be required for extended periods of time.
      • May travel by car, plane or other form of transportation to attend business meetings or conferences.
      • May be required to work in one or more locations in a defined service area. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

      #MEA

      Apply Today

      Member Experience Associate

      Sacramento, California

      We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      Why work for us?

      • Benefits – Access to Medical, Dental, and Vision program and more! 

      • 401k Matching – $1 for $1 company match up to 6% of pay 

      • Paid Time Off – Accrual of 17 PTO days your first year, nine paid holidays annually, and 24 hours earmarked for volunteer activities 

      • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

      Essential Functions:

      • Performs routine sales, service and operational functions for AAA Members including; DMV, cashiering, auto travel, notary and insurance sales support, with expectations for maintaining required standards, policies and procedures.

      • Understands and actively promotes products and services to achieve individual goals in support of meeting organization goals and objectives.

      • Overcomes obstacles that create barriers to Team Member or branch efforts and identifies process improvement opportunities and proposes solutions.

      • Acts as an agent for change while promoting AAA’s guiding principles and core values.

      Knowledge/Skills/Abilities:

      • Demonstrates sales and service skills. Able to effectively interact, face-to-face, with new, prospective and existing Members.

      • Accuracy and comfort handling money, making change, balancing cash drawer.

      • Good computer skills, proficient in both reading and basic arithmetic.

      • Good written and verbal communication skills in person and over the phone.

      • Ability to multitask in response to requests, requirements and Member/Team Member expectations. Ability to accept feedback and correct course as necessary.

      • Bilingual preferred but not required.

      Education & Experience / Licenses & Certifications:

      • High School Diploma or GED required.

      • Two years sales or customer service experience.

      • Experience working with sales and service standards and goals.

      • Current & valid Driver's License with clean history may be required.

      • Bonding and fingerprinting may be required.

      • P&C Licensing may be required.

      Work Environment/Physical Requirements:

      • Works in a variety of office environments where standing, walking or sitting at a desk, table or computer workstation may be required for extended periods of time.

      • May travel by car, plane or other form of transportation to attend business meetings or conferences.

      • May be required to work in one or more locations in a defined service area. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

      #MEA

      Apply Today

      Member Success Associate

      Clearfield, Utah

      We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      Summary

      Team Members at AAA have the opportunity to use their expertise and product knowledge to serve our Members on a daily basis. The retention team plays a critical role in ensuring our Members keep their accounts in good standing so their insurance coverage and emergency road service assistance is available when needed.

      Why Work For Us?

      • Training – You’ll attend a thorough, comprehensive, training program

      • Benefits – Medical, Dental, Vision, wellness program and more!

      • 401k Matching – $1 for $1 company match up to 6% of pay

      • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan

      • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities

      • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

      Essential Functions

      • Makes contact through calling and sending emails to members in an attempt to keep the products in good standing with AAA. 
      • Uses sales techniques and product knowledge to identify customer-specific needs to retain prospective and current Members with existing and additional products and services.
      • Follows established protocols for working retention lists, at-risk and delinquent accounts, and making contact by set time frames.  Ensures accurate and timely tracking is completed as required, including notating accounts with all customer interactions and actions taken.
      • Identifies process improvement opportunities, proposes solutions, and implements best practices.

      Knowledge and Skills

      • Effective verbal and written communication skills in the language(s) required for the role, as justified for business necessity
      • Knowledge of software applications including word processing, spreadsheets, browsers, and email
      • Knowledge of AAA products, services, and systems preferred
      • Ability to multitask in a fast-paced working environment
      • Ability to accept feedback and course correct as necessary
      • Bilingual communication skills preferred

      Education and Experience

      • High school diploma or GED required
      • One year sales, retention, or customer service experience
      • Acquires all unrestricted licenses required to sell Membership products in all states serviced by the Member Service Center at the time of hire or added thereafter, required within 60 calendar days of  (i) starting in the role, or (ii) expansion of the Member Service area
      Apply Today

      Insurance Sales Agent

      Kalispell, Montana

      We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

       

      Why work for us?

      • Compensation – Generous base ($15.39 hourly base) plus commission pay structure with the ability to earn commission on every policy

      • Licensing Assistance – AAA will reimburse a portion of the costs of licensure

      • No Overhead Costs – W-2 structure with dedication space in a AAA NCNU branch.

      • Benefits – Medical, Dental, Vision, wellness program and more!

      • 401k Matching – $1 for $1 company match up to 6% of pay.

      • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.

      • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

       

      Summary:

      Sales Agents serve our Members by selling Property & Casualty and Roadside Assistance insurance that meets the Member’s needs.

       

      Essential Functions

      • Uses sales techniques and product knowledge to identify customer-specific needs to generate new sales, retain existing insured’s and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.

      • Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Associate’s manager.

      • Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.

      • Consistently provides all Members with a sales and service experience that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.

      • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.

      • Responds to customer inquiries and requests relating to insurance products and membership.

      • Researches and resolves customer service issues. Often assists the insured in initiating the first notice of loss on claims.

      Education & Experience/Licenses & Certification

      • High school diploma or GED required. Bachelor's degree in a relevant field preferred.

      • 2 to 4 years of sales experience preferred.

      • Currently possesses, or has the ability to acquire unrestricted state issued license(s) required to place property and casualty insurance within twenty-one (21) calendar days of start date. Depending on start date,  active property and casualty license(s) may be required.

      Work Environment/Physical Requirements

      Works in an office environment sitting at a desk, table or computer workstation for extended periods of time.  May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

      #IA

      Apply Today

      Outbound Sales Representative - REMOTE

      Clearfield, Utah

      We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      At A3 Labs we come to work to dream, design and define how we will live and move into the future. We exist to harness these forces for the benefit of Members and future generations, humanizing disruptive change for the betterment of the communities we serve. We're looking for bright, passionate, and collaborative people to join our tight-knit team as we innovate in the spirit of service.

      Why Work For Us?

      Impact. Lead the charge in mobility as a service movement and enable people's lives to improve through the sharing economy. Leverage the best of an established 119 year-old not for profit combined with start-up speed and agility to create real and meaningful impact.

      Recognition. We offer a competitive total compensation package including base salary + commissions annual performance bonuses, benefits, and 401(k) Company match with additional discretionary contribution potential.

      Lifestyle. We do honorable work, and we practice our values: humility, integrity, teamwork, and service. You'll have the security of a larger organization but you'll move at startup speed.

      Summary

      The Identity Champion (IDC) Sales Associate serves our Members by selling and servicing Identity Champion memberships. Sales Associates thoughtfully assist our Members to acquire, maintain and make the most of their membership in AAA Identity Champion. IDC Sales Associates use sales techniques and product knowledge to identify customer-specific needs to generate new sales and upsell to prospective and current Identity Champion Members, effectively overcoming objections to close the sale.

      Consistently provides a sales experience that enhances the Member's affinity to the AAA brand and results in greater Member satisfaction and loyalty.

      Essential Functions

      • Uses sales techniques and product knowledge to identify customer-specific needs to generate new sales to prospective and current Members. Effectively overcomes objections to close the sale.

      • Works to meet or exceed targets assigned by the Sales Agent's manager.

      • Consistently provides a service experience that enhances the Member's affinity to the AAA brand and results in greater Member satisfaction and loyalty.

      • Proactively performs outbound calls, working marketing lists, occasional special project’s, and cross-selling/up-selling new and existing Members

      Knowledge/Skills/Abilities

      • Possesses sales skills effectively employed in the tracking, following up on and closing of assigned leads.

      • Knowledge of desktop systems including but not limited to Microsoft Office software applications.

      • Problem-solving - Identifies problems, lists the possible solutions, evaluates options, and selects options to find solutions to problems. Designs solutions. (Intermediate)

      • Data Entry - Proficient typing skills. Computer skills and a knowledge of relevant software packages. Basic literacy and numeracy skills. (Intermediate)

      Education & Experience/Licenses & Certification

      • High school diploma or GED required. Bachelor's degree in a relevant field preferred.

      • 1 to 3 years of sales experience required. Identity protection industry and/or call center work experience preferred.

      • Proven ability to develop rapport via phone interactions (Preferred)

      #GG

      Apply Today

      Insurance Sales Agent

      Gilbert, Arizona

      We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      Why work for us?

      • Compensation – Generous base plus commission pay structure with the ability to earn commission on every policy

      • Licensing Assistance – AAA will reimburse a portion of the costs of licensure

      • No Overhead Costs – W-2 structure with dedication space in a AAA Arizona branch.

      • Benefits – Medical, Dental, Vision, wellness program and more!

      • 401k Matching – $1 for $1 company match up to 6% of pay.

      • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.

      • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

      Summary

      Sales Agents serve our Members by selling Property & Casualty and Roadside Assistance insurance that meets the Member’s needs.

      Essential Functions

      • Uses sales techniques and product knowledge to identify customer-specific needs to generate new sales, retain existing insured’s and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.

      • Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Associate’s manager.

      • Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.

      • Consistently provides all Members with a sales and service experience that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.

      • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.

      • Responds to customer inquiries and requests relating to insurance products and membership.

      • Researches and resolves customer service issues. Often assists the insured in initiating the first notice of loss on claims.

      Education & Experience/Licenses & Certifications

      • High school diploma or GED required. Bachelor's degree in a relevant field preferred.

      • 2 to 4 years of sales experience preferred.

      • Currently possesses, or has the ability to acquire unrestricted state issued license(s) required to place property and casualty insurance within twenty-one (21) calendar days of start date. Depending on start date,  active property and casualty license(s) may be required.

      Work Environment/Physical Requirements

      Works in an office environment sitting at a desk, table or computer workstation for extended periods of time.  May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

      #IA

      Apply Today

      Life Insurance Agent

      Henderson, Nevada

      We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      Essential Functions

      • Maximizes life insurance market penetration with current members and property/casualty insureds and stays vigilant for new sales opportunities. Maintains high quality production and persistency standards to assure profitable growth.  Identifies and develops sales opportunities within the community.  Follows company approved sales process in the completion of required financial, activity and sales reporting.
      • Provides life sales support and training on lead development and identification for the frontline employees, Insurance Sales Agents (P/C) and other staff who come in contact with members/ insureds.  Establishes and maintains strong working relationships with front line employees, Sales Agents and the branch management team. Notifies Agents in a timely manner of result with referred lead.  Provides leads from life insureds and other calls to Sales Agents for other products/services, i.e., membership, auto/homeowners and travel insurance.
      • Stays well-informed of changes and developments in policy and/or external practices. Attends meetings to obtain information, provide input, keep lines of communication open, stay updated and offer sales ideas when appropriate.  Keeps current in industry; maintains continuing education for licensure.
      • Develops annual business plan with input and involvement from the Life Sales Manager to meet goals and determine responsibilities, including new business life sales, quality standards, as well as building outstanding customer relationships. Reviews plan objectives and reassesses strategies to align performance relative to annual sales goals.
      • Ensures compliance with NCNU and AAA Life and regulations, as well as external regulations

      Knowledge/Skills/Abilities

      • Strong interpersonal, presentation and communication skills needed to interact with staff, members and insureds effectively
      • Ability to cultivate relationships with peers and staff; educates staff to make referrals to Life Insurance
      • Agents
      • Computer skills in basic software applications, and navigating business applications specific to life insurance
      • Demonstrated skills in selling life insurance and annuities; Skills to develop, track and effectively follow up on leads (preferred)
      • Strong knowledge in sales techniques, life product line illustrations, features and benefits (preferred)
      • Demonstrated skills in prospecting and lead generation abilities (preferred)
      • Bilingual communication skills (preferred)

      Education & Experience/Licenses & Certification

      • High School Diploma or GED
      • Valid Automobile Operator's License
      • Active State Resident Life Insurance License
      • Bachelor's degree in related area or an equivalent combination of education and experience
      • (preferred)
      • 1+ years experience in Life Insurance and/or Annuity Sales (preferred)
      • CLU, ChFC and/or LUTCF Designations (preferred)

      Work Environment/Physical Requirements

      Works in an office environment sitting at a desk, table or computer workstation for extended periods of time.  May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

      #LIFE

      Apply Today

      Technical Customer Service Specialist

      Tempe, Arizona

      We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      AAA recently acquired SAFE Security, now AAA Smart Home Security, the 11th largest smart home security company in the United States, with the vision to become the most trusted brand in this industry.  With your help, we aspire to provide the same peace of mind at home as we have provided on the roads for the last 100 years.    

      We are looking for a creative problem solver to join our amazing AAA Smart Home team in our Tempe, AZ Call Center. As a Tech Support Specialist I on our Tech Support team, you will troubleshoot equipment and service issues. This position will conduct basic alarm panel, camera, and z-wave device troubleshooting with customers over the phone regarding their security systems. You will also be the eyes and ears for our team to learn how we can continuously improve our products and services for our customers.

      RESPONSIBILITIES/JOB DUTIES
      Remote troubleshooting with our customers:

      • Ability to research, respond, and resolve customer technical issues related to alarm panels, cameras, and z-wave devices

      • Contacts customers (inbound and outbound) regarding troubleshooting issues/requests

      • Uses online resources, websites, computer and web based downloading programs

      • Tests with customer, verify codes signals are received and working properly

      • Submit service tickets as needed for onsite service

      • Document interactions with customers including a summary of the call and any resolution notes


      Provide basic customer support:

      • Answer calls in the customer support queue when call volume dictates

      • Collect customer payments

      • Answer basic billing questions

      • Provide general customer account support


      Additional Tasks

      • Actively participates in team meetings.

      • Completes assigned tasks in a timely fashion.



      KNOWLEDGE AND SKILLS

      • Demonstrate effective and accurate verbal and written communication with customers, technicians, department personnel and other Team Members.

      • Ability to interact with customers and field technical staff via phone, email and chat.

      • Accepts assignments with an open, cooperative, positive team oriented attitude.

      • Demonstrates the ability to multi task.

      • Basic working knowledge of Word and Excel.


      EDUCATION, KNOWLEDGE, SKILLS, COMPETENCIES, CERTIFICATIONS/LICENSES

      • High School Diploma; or equivalent combination of education and experience.
      • Six months or more of technical support or helpdesk experience (preferred).
      • Call center or customer facing experience (preferred).
      • Bilingual (preferred).
      • Exercise independent judgment, resourcefulness, and effective problem solving techniques.
      • Minimum 30 WPM typing skills
      • Strong communication skills

      #ViC_RX

      Apply Today

      Member Experience Associate

      Los Banos, California

      We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      A career with AAA Northern California, Nevada, Utah, Arizona, and Mountain West is unique, just like you.

      We’re a mission-driven Member services organization. We have a saying here at AAA that we aspire to be America’s most trusted organization absolutely famous for doing the right thing. With more than four million Members, our purpose is to bring peace of mind to Members so that they can enjoy life more.

      We work hard to create an environment where you can thrive and where you use your skills and talents to help us deliver legendary Member service. You’ll help have a positive impact on the diverse communities we serve, too.

      Essential Functions

      • Exhibits AAA guiding principles and core values
      • Performs routine sales, service and operational functions for AAA Members including; DMV, cashiering, auto travel, notary and insurance sales support, with expectations for maintaining required standards, policies and procedures
      • Understands and actively promotes products and services to achieve individual goals in support of meeting organization goals and objectives 
      • Overcomes obstacles that create barriers to Team Member or branch efforts
      • Identifies process improvement opportunities and proposes solutions
      • Acts as an agent for change while promoting AAA’s guiding principles and core values

      Knowledge/Skills/Abilities

      • Demonstrates sales and service skills. Able to effectively interact, face-to-face, with new, prospective and existing Members.
      • Accuracy and comfort handling money, making change, balancing cash drawer.
      • Good computer skills, proficient in both reading and basic arithmetic.
      • Good written and verbal communication skills in person and over the phone.
      • Ability to multitask in response to requests, requirements and Member/Team Member expectations. Ability to accept feedback and correct course as necessary.

      Education & Experience / Licenses & Certification

      • High school diploma or GED required
      • Two years sales or customer service experience
      • Experience working with sales and service standards and goals
      • Current  & valid Driver's License with clean history may be required
      • Bonding and fingerprinting may be required
      • P&C Licensing may also be required
      • Bilingual Spanish Preferred

      Work Environment/Physical Requirements

      Works in a variety of office environments where standing, walking or sitting at a desk, table or computer workstation may

      be required for extended periods of time. May travel by car, plane or other form of transportation to attend business meetings or conferences. May be required to work in one or more locations in a defined service area. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

      We’ll value your skills and experience. We’re building a performance organization with heart and developing a pipeline of tomorrow’s leaders. Your work will be enhanced with training opportunities, a mentoring program and our Promote-from-within philosophy. We celebrate our diversity and leverage the power of many minds.   

      Apply Today

      Member Experience Associate

      North Las Vegas, Nevada

      We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      Why Work For Us?

      • Great Pay – Paid training and competitive hourly base + incentives.

      • Benefits – Medical, Dental, Vision, wellness program and more!

      • 401k Matching – $1 for $1 company match up to 6% of pay.

      • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.

      • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

      Summary:

      The Member Experience Associate acts in a service and sales capacity, responsible for providing caring, outstanding Member service with heart while actively promoting cross sales referrals, sales and branch promotions.

      Essential Functions

      • Performs routine sales, service and operational functions for AAA Members including; DMV, cashiering, auto travel, notary and insurance sales support, with expectations for maintaining required standards, policies and procedures.
      • Understands and actively promotes products and services to achieve individual goals in support of meeting organization goals and objectives.
      • Overcomes obstacles that create barriers to Team Member or branch efforts and identifies process improvement opportunities and proposes solutions.
      • Acts as an agent for change while promoting AAA’s guiding principles and core values.

      Knowledge/Skills/Abilities

      • Demonstrates sales and service skills. Able to effectively interact, face-to-face, with new, prospective and existing Members.
      • Accuracy and comfort handling money, making change, balancing cash drawer.
      • Good computer skills, proficient in both reading and basic arithmetic.
      • Good written and verbal communication skills in person and over the phone.
      • Ability to multitask in response to requests, requirements and Member/Team Member expectations. Ability to accept feedback and correct course as necessary.

      Education & Experience / Licenses & Certification

      • High school diploma or GED required.
      • Two years sales or customer service experience.
      • Experience working with sales and service standards and goals.
      • Current & valid Driver's License with clean history may be required.
      • Bonding and fingerprinting may be required.
      • P&C Licensing may be required.

      Work Environment/Physical Requirements

      • Works in a variety of office environments where standing, walking or sitting at a desk, table or computer workstation may be required for extended periods of time.
      • May travel by car, plane or other form of transportation to attend business meetings or conferences.
      • May be required to work in one or more locations in a defined service area. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

      Apply Today

      Member Experience Associates

      San Francisco, California

      We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      Why Work For Us?

      • Great Pay – Paid training and competitive hourly base + incentives.

      • Benefits – Medical, Dental, Vision, wellness program and more!

      • 401k Matching – $1 for $1 company match up to 6% of pay.

      • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.

      • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

      Summary:

      The Member Experience Associate acts in a service and sales capacity, responsible for providing caring, outstanding Member service with heart while actively promoting cross sales referrals, sales and branch promotions.

      Essential Functions

      • Performs routine sales, service and operational functions for AAA Members including; DMV, cashiering, auto travel, notary and insurance sales support, with expectations for maintaining required standards, policies and procedures.
      • Understands and actively promotes products and services to achieve individual goals in support of meeting organization goals and objectives.
      • Overcomes obstacles that create barriers to Team Member or branch efforts and identifies process improvement opportunities and proposes solutions.
      • Acts as an agent for change while promoting AAA’s guiding principles and core values.

      Knowledge/Skills/Abilities

      • Demonstrates sales and service skills. Able to effectively interact, face-to-face, with new, prospective and existing Members.
      • Accuracy and comfort handling money, making change, balancing cash drawer.
      • Good computer skills, proficient in both reading and basic arithmetic.
      • Good written and verbal communication skills in person and over the phone.
      • Ability to multitask in response to requests, requirements and Member/Team Member expectations. Ability to accept feedback and correct course as necessary.

      Education & Experience / Licenses & Certification

      • High school diploma or GED required.
      • Two years sales or customer service experience.
      • Experience working with sales and service standards and goals.
      • Current & valid Driver's License with clean history may be required.
      • Bonding and fingerprinting may be required.
      • P&C Licensing will be required.
      • Spanish or Chinese Bilingual skills preferred.

      Work Environment/Physical Requirements

      • Works in a variety of office environments where standing, walking or sitting at a desk, table or computer workstation may be required for extended periods of time.
      • May travel by car, plane or other form of transportation to attend business meetings or conferences.
      • May be required to work in one or more locations in a defined service area. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

      Apply Today

      Fleet Technician

      Berkeley, California

      We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      Why Work For Us?

      Impact. Lead the charge in mobility as a service movement and enable people’s lives to improve through the sharing economy. Leverage the best of an established 115 year-old not for profit combined with start-up speed and agility to create real and meaningful impact.

      Recognition. We offer a competitive total compensation package including base salary, annual performance bonuses, benefits, and 401(k) Company match with additional discretionary contribution potential.

      Lifestyle. We do honorable work, and we practice our values: humility, integrity, teamwork, and service. You’ll have the security of a larger organization but you’ll move at startup speed.

      Summary


       

      Essential Functions

      • Reposition Gig cars from low utilization zones to high utilization zones

      • Refuel and clean Gig cars in the fleet for a great Member experience

      • Shuttle Gig cars for maintenance and repair services (e.g., oil changes, flat tire repairs, etc.)

      • Inspect, photograph and determine resolution of damaged vehicles

      • Test, diagnose, service and repair vehicle telematics technology

      • Perform light maintenance (e.g., battery jump, changing tires, etc.)

      • Prepare cars for in-fleeting and de-fleeting

      • Audit quality of work of third party fleet partners

      Knowledge/Skills/Abilities

      • Ability to creatively problem solve with an attention to detail

      • Ability to effectively communicate with Team Members, partners and Gig Members

      • Ability to deliver best-in-class experiences

      • Have an internal drive to do what it takes to get the job done with a Member focus mentality

      Education & Experience/Licenses & Certification

      • Must have a valid driver's license with clean driving record

      • At least 21 years old with minimum of 5 years of driving experience

      • Customer service facing experience

      • Ability to work flexible hours and willingness to work weekends

      • High School Diploma or GED

      Work Environment/Physical Requirements

      • Lifting and carrying various parts, weighing up to 30-50 pounds, several times a day

      • Bending, kneeling, reaching and stooping as required for service calls



       

      #GG

      Apply Today

      General Service Technician

      Las Vegas, Nevada

      We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      Why Work With Us!

      • Exceptional benefits within 30 days of hire, with employer contribution to Medical/Dental/Vision premiums
      • 401K Matching $1 to $1 up to 6% annually
      • Opportunity for advancement
      • Tuition reimbursement for automotive education and ASE Certifications
      • 15 Paid Days off (20 after 1 year) + 9 paid holidays, some Saturdays and no Sundays
      • Clean well equipped shops with consistent car count
      • Free AAA Membership and numerous employee discounts

      Job Responsibilities:

      • Performs oil changes and lubrication service for member and nonmember vehicles.

      • Performs tire repairs and installation service for member and nonmember vehicles.

      • Performs other minor repairs as assigned by Lead Tech or Service Advisor, according to their abilities.

      • Assist upper level technicians as needed and for experience.

      • Test drives vehicles when practical for any/all performance or drivability concerns before performing work

        • Exception: when unsafe or vehicle not drivable

        • Retest drives after repairs completed to verify that repair solved defined problems

      • Maintains clean and safe work environment; cleans spills and debris immediately to reduce hazards

      • Maintain company provided equipment and machinery

      • Follows company and industry safety rules and regulations

      • Reports all unsafe conditions to supervisor including but not limited to lifts, overhead doors, and equipment

      • Attends all required training, seeks additional training to maintain and increase effectiveness

      • Keeps up to date on industry trends and repair procedures. 

      • Attends and successfully completes at least 12 hours of continuing auto repair training per year sponsored and/or provided by the club. 

      • Maintains customer vehicles in regard to cleanliness and does not tune or otherwise adjust any controls within the vehicle.

      • Verifies as soon as practicable that parts ordered for the vehicle assigned to them are correct.

      • Performs all repairs according to MAP (Motorist Assurance Program), OEM (Original Equipment Manufacturers) or accepted industry standard.

      • Performs digital inspection and documents to their full potential. Notates all pertinent information into the shop inspection or management system, attaches all photos or videos to illustrate repairs or needs to the inspection. 

      • Assures all comeback related repairs are prioritized as directed by manager or lead. 

      • Communicates effectively as necessary with manager, service advisors and other technicians to contribute to the overall performance of the location 

      • Responsible for the safety and accuracy of all repairs made and or systems inspected to assure vehicle is as safe or more safe condition as was prior to work commencing

      • Performs other related duties as assigned.

      • Note: May require travel to different locations on an as needed basis


       

      Knowledge/Skills/Abilities

      • Effective verbal and written communication skills in the language(s) required for the role, as justified for business necessity

      • Effective organization, interpersonal and negotiation skills

      • Ability to work scheduled hours as necessitated by business need

      • Math and computer skills with experience using software applications including word processing, spreadsheets, browsers, and email

      • Member service focus

      • Automotive/mechanical background

      • Ability to drive vehicles equipped with manual transmission

      • Knowledge of equipment/tool operation and diagnostic/repair procedures

      • Maintains 20% productivity measured by hours worked/hours flagged


       

      Education & Experience/ Licenses & Certifications

      • High School diploma or equivalent certification (GED)

      • Valid driver license and acceptable driving record

      • Six months experience in general repair, lube services and or tire shop

      Work Environment/Physical Requirements

      • Ability to lift and or carry up to 50lbs

      • Standing, bending, kneeling, pushing, reaching, lifting, climbing ladders

      • Exposure to loud noises

      Apply Today

      Service Advisor

      Elk Grove, California

      We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      New Location in Elk Grove Coming in June 2021!

      Why Work With Us!

      • Exceptional benefits within 30 days of hire, with employer contribution to Medical/Dental/Vision premiums
      • 401K Matching $1 to $1 up to 6% annually
      • Opportunity for advancement
      • Tuition reimbursement for automotive education and ASE Certifications
      • 15 Paid Days off (20 after 1 year) + 9 paid holidays, some Saturdays and no Sundays
      • Clean well equipped shops with consistent car count
      • Free AAA Membership and numerous employee discounts

      Essential Duties

      • Responsible for performing all duties necessary to interact with members, determine their perceived auto repair needs and to meet and exceed their expectations of great customer service.

      • Accurately document repairs, diagnostic and maintenance work into shop management system 

      • Ensures all necessary BAR requirements are met in Repair Order preparation and documentation

      • Sources and estimates all needed parts for repairs to customer vehicles

      • Suggests repairs for safety and improved performance and helps prioritize for customers  in order of importance safety, economy, longevity etc.

      • Reviews  all repairs made to vehicles at point of sale and assures customers have a clear understanding of repairs performed throughout all phases of the transaction including the original estimate through the final payment. 

      • Performs minimal record keeping and other administrative functions required to support the business 

      • Note: May require travel to different locations on an as needed basis

      Knowledge/Skills/Abilities

      • Effective verbal and written communication skills in the language(s) required for the role, as justified for business necessity

      • Effective organization, interpersonal and negotiation skills

      • Ability to work scheduled hours as necessitated by business need

      • Strong math and computer skills with experience using software applications including word processing, spreadsheets, browsers, and email

      • Strong Member service focus

      • Automotive/mechanical background

      • Ability to drive vehicles equipped with manual transmission

      • Knowledge of equipment/tool operation and diagnostic/repair procedures

      Education & Experience / Licenses & Certification

      • Valid driver license and acceptable driving record

      • High School Diploma or equivalent certification (GED)

      • 3-5 years industry experience in auto repair

      • Automotive Service Excellence certification desired 

      Work Environment/Physical Requirements

      • Ability to lift and or carry up to 40lbs

      • Standing, bending, kneeling, pushing, reaching, lifting, climbing ladders


       

      Apply Today

      Member Experience Associate

      Alameda, California

      We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      Why Work For Us?

      • Great Pay – Paid training and competitive hourly base + incentives.

      • Benefits – Medical, Dental, Vision, wellness program and more!

      • 401k Matching – $1 for $1 company match up to 6% of pay.

      • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.

      • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

      Summary:

      The Member Experience Associate acts in a service and sales capacity, responsible for providing caring, outstanding Member service with heart while actively promoting cross sales referrals, sales and branch promotions.

      Essential Functions

      • Performs routine sales, service and operational functions for AAA Members including; DMV, cashiering, auto travel, notary and insurance sales support, with expectations for maintaining required standards, policies and procedures.
      • Understands and actively promotes products and services to achieve individual goals in support of meeting organization goals and objectives.
      • Overcomes obstacles that create barriers to Team Member or branch efforts and identifies process improvement opportunities and proposes solutions.
      • Acts as an agent for change while promoting AAA’s guiding principles and core values.

      Knowledge/Skills/Abilities

      • Demonstrates sales and service skills. Able to effectively interact, face-to-face, with new, prospective and existing Members.
      • Accuracy and comfort handling money, making change, balancing cash drawer.
      • Good computer skills, proficient in both reading and basic arithmetic.
      • Good written and verbal communication skills in person and over the phone.
      • Ability to multitask in response to requests, requirements and Member/Team Member expectations. Ability to accept feedback and correct course as necessary.

      Education & Experience / Licenses & Certification

      • High school diploma or GED required.
      • Two years sales or customer service experience.
      • Experience working with sales and service standards and goals.
      • Current & valid Driver's License with clean history may be required.
      • Bonding and fingerprinting may be required.
      • P&C Licensing may be required.
      • Bilingual Spanish Preferred

      Work Environment/Physical Requirements

      • Works in a variety of office environments where standing, walking or sitting at a desk, table or computer workstation may be required for extended periods of time.
      • May travel by car, plane or other form of transportation to attend business meetings or conferences.
      • May be required to work in one or more locations in a defined service area. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

      Apply Today

      Autoglass Technician Support Associate

      Scottsdale, Arizona

      We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      Great opportunity to learn about auto glass repair!

      Why Work With Us:

      • Exceptional benefits within 30 days of hire, with employer contribution to Medical/Dental/Vision premiums
      • 401K Matching $1 to $1 up to 6% annually
      • Opportunity for advancement
      • 15 Paid Days of (20 after 1 year) + paid holidays, some Saturdays and no Sundays
      • Free AAA Membership and numerous employee discounts

      Responsibilities:

      • Assist technicians with auto glass repair/replacement and transport materials between locations in the Metro Phoenix area using a company car.

      • Performs needed clerical or administrative  duties to support accurate record keeping and secure storage of documents within the location ,Receive parts and process returns

      • Create, modify and finalize repair orders in the shop management system to act as a backup when Services Advisors are not available

      • Answer phones when necessary

      • Assist with invoicing and processing payments when necessary

      • Other duties as assigned by manager

      Knowledge/Skills/Abilities

      • Effective verbal and written communication skills in the language(s) required for the role, as justified for business necessity

      • Effective organization, interpersonal and negotiation skills

      • Ability to work scheduled hours as necessitated by business need

      • Math and computer skills with experience using software applications including word processing, spreadsheets, browsers, and email

      • Member service focus

      Education & Experience/ Licenses & Certifications

      • High School diploma or equivalent certification (GED)

      • Two years’ experience in retail/sales/service industry required

      • Valid driver license and acceptable driving record

      Work Environment/Physical Requirements

      • Ability to lift and or carry up to 75lbs

      • Sitting, standing, bending, kneeling, pushing, reaching, lifting

      #MCC

      Apply Today

      Call Receiver, Work at Home (MUST LIVE IN UTAH)

      Clearfield, Utah

      We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      At AAA, our purpose is to serve our Members.  Whether on the front lines or behind the scenes, everyone in our Emergency Road Services group is instrumental in creating outstanding Member experiences.  One of the most important ways in which we do that is by helping Members in their greatest time of need, when they are stranded on the side of the road.  

      Being a Call Receive Hero is rewarding and meaningful but takes great willpower, hard work, and emotional strength.

      Essential Functions: 

      • Enjoy a fast paced environment; handling 75 - 100 calls per shift

      • Be skilled at using multiple applications simultaneously and navigation tools like Google maps

      • Deliver extraordinary customer service to our Members by using sound judgment to make decisions that adhere to policy and procedures 

      • Demonstrate empathy, problem solving, and listening skills to assess Member safety and be able to provide clear and proficient verbal and written communication

      • Be reliable to work a schedule that may include weekends/holidays and adhere to your assigned work schedule

      • Enjoy working from home and have a dedicated work space free of distractions/noise that includes a desk, chair, etc, along with the ability to hardwire your internet connection

      What We Offer: 

      • Great Pay - Earn $14.50/hour to start with the opportunity to earn two increases within the first 6 months, resulting in $16.00/hour.

      • Fluency in Spanish is a plus and you may be eligible to earn up to an additional $80/month. 

      • Work from Home - We provide you with a computer, monitor, headset, and Members to rescue. 

      • Schedule - We are open 24/7 (including weekends and holidays) and offer several schedule options including overnight. 

      • Paid Time Off - Accrue 5.2 hours of Paid Time Off every pay period during your first 12 months - that’s 17 days in your first year! 

      • Volunteer Time - We know Heroes like to give back to their communities; we grant 24 hours of Paid Volunteer Time every year!

      • Training - You will receive virtual paid training that will set you up for success. 

      • Benefits - For eligible Team Members, Medical, Dental, Vision, Life Insurance, Tuition Reimbursement, Employee Assistance Program and more!

      • 401K -  Dollar for dollar company match up to 6% of employee contributions.

      • Annual Incentive Plan – Eligibility to participate in our AAA annual bonus plan.

      Work Environment/Physical Requirements: 

      Works in an office environment sitting at a desk, table or computer workstation for extended periods of time.  May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

      **Please note that you will be asked to complete a candidate assessment following your application, via email. Your application will not be considered until the assessment has been completed.** 

      Apply Today

      Insurance Sales Agent

      Farmington, Utah

      We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

       

      Why work for us?

      • Compensation – Generous base ($15.39 hourly base) plus commission pay structure with the ability to earn commission on every policy

      • Licensing Assistance – AAA will reimburse a portion of the costs of licensure

      • No Overhead Costs – W-2 structure with dedication space in a AAA NCNU branch.

      • Benefits – Medical, Dental, Vision, wellness program and more!

      • 401k Matching – $1 for $1 company match up to 6% of pay.

      • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.

      • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

       

      Summary:

      Sales Agents serve our Members by selling Property & Casualty and Roadside Assistance insurance that meets the Member’s needs.

       

      Essential Functions

      • Uses sales techniques and product knowledge to identify customer-specific needs to generate new sales, retain existing insured’s and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.

      • Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Associate’s manager.

      • Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.

      • Consistently provides all Members with a sales and service experience that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.

      • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.

      • Responds to customer inquiries and requests relating to insurance products and membership.

      • Researches and resolves customer service issues. Often assists the insured in initiating the first notice of loss on claims.

      Education & Experience/Licenses & Certification

      • High school diploma or GED required. Bachelor's degree in a relevant field preferred.

      • 2 to 4 years of sales experience preferred.

      • Currently possesses, or has the ability to acquire unrestricted state issued license(s) required to place property and casualty insurance within twenty-one (21) calendar days of start date. Depending on start date,  active property and casualty license(s) may be required.

      Work Environment/Physical Requirements

      Works in an office environment sitting at a desk, table or computer workstation for extended periods of time.  May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

      #IA

      Apply Today

      Member Experience Associate

      Grass Valley, California

      We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      Why Work For Us?

      • Great Pay – Paid training and competitive hourly base + incentives.

      • Benefits – Medical, Dental, Vision, wellness program and more!

      • 401k Matching – $1 for $1 company match up to 6% of pay.

      • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.

      • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

      Summary:

      The Member Experience Associate acts in a service and sales capacity, responsible for providing caring, outstanding Member service with heart while actively promoting cross sales referrals, sales and branch promotions.

      Essential Functions

      • Performs routine sales, service and operational functions for AAA Members including; DMV, cashiering, auto travel, notary and insurance sales support, with expectations for maintaining required standards, policies and procedures.
      • Understands and actively promotes products and services to achieve individual goals in support of meeting organization goals and objectives.
      • Overcomes obstacles that create barriers to Team Member or branch efforts and identifies process improvement opportunities and proposes solutions.
      • Acts as an agent for change while promoting AAA’s guiding principles and core values.

      Knowledge/Skills/Abilities

      • Demonstrates sales and service skills. Able to effectively interact, face-to-face, with new, prospective and existing Members.
      • Accuracy and comfort handling money, making change, balancing cash drawer.
      • Good computer skills, proficient in both reading and basic arithmetic.
      • Good written and verbal communication skills in person and over the phone.
      • Ability to multitask in response to requests, requirements and Member/Team Member expectations. Ability to accept feedback and correct course as necessary.

      Education & Experience / Licenses & Certification

      • High school diploma or GED required.
      • Two years sales or customer service experience.
      • Experience working with sales and service standards and goals.
      • Current & valid Driver's License with clean history may be required.
      • Bonding and fingerprinting may be required.
      • P&C Licensing may be required.

      Work Environment/Physical Requirements

      • Works in a variety of office environments where standing, walking or sitting at a desk, table or computer workstation may be required for extended periods of time.
      • May travel by car, plane or other form of transportation to attend business meetings or conferences.
      • May be required to work in one or more locations in a defined service area. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

      #MEA

      Apply Today

      Marketing Analyst - Remote - Must Live in Utah or Arizona

      Clearfield, Utah

      We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      Why Work For Us?

      • Benefits – Medical, Dental, Vision, wellness program and more!

      • 401k Matching – $1 for $1 company match up to 6% of pay

      • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan

      • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities

      • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

      Summary

      Reporting to the Manager of Product Analytics, the Marketing Product Analyst will have product knowledge and be assigned responsibility for conducting data analytics to drive business results and goals.  The role, will work on the marketing analytics lifecycle, from recommending campaigns and experiments, to developing foundational dashboards and leveraging data to drive key strategic decisions. 

      Essential Functions

      • Functions as the analytics partner for integrated marketing campaigns, including establishing consistent tracking, KPIs, and dashboards
      • Performs  analysis of data and the relationship to operational and financial objectives of the organization. Analyzes data and delivers insights to business customers to deepen their understanding of key issues
      • Collaborates with internal and external partners/ stakeholders to investigate issues, make recommendations and develops action plans to achieve goals
      • Identifies and troubleshoots data issues, working with IT and other areas as needed
      • Pulls data from internal and external partners to evaluate performance and develop insights on marketing campaigns
      • Performs return on Investment (ROI) calculations to improve cost per key performance indicators (KPI) on marketing campaigns, including digital and traditional and provides recommendations to product managers on ways to improve marketing efficiencies
      • Gathers inputs for return on marketing investment (ROMI), lifetime value (LTV) and attribution model data

      Knowledge/Skills/Abilities

      • Knowledge of AAA business & product concepts
      • Ability to structure and conduct data analyses relevant to complex business issues using research, analytical, data processing and mathematical skills
      • Oral and business writing communication skills and the ability to share analyses and recommendations to non-technical audiences
      • Understanding of marketing channels and impact on marketing effectiveness.  Experience in data-oriented marketing channels like digital and direct mail
      • Creative problem solver, positively challenging the status quo to drive solutions with a can-do attitude to overcome any obstacles and get things done
      • Experience writing and optimizing SQL queries, data mining and working with large data sets, Knowledge of database structures including relational database concepts
      • Advanced Microsoft Excel skills, including charts/graphs, pivot tables, lookups, and complex nested formulas
      • Experience with business intelligence, reporting and visualization platforms (Tableau, DOMO, Looker, Cognos etc)
      • Proficiency in MS-PowerPoint or Google Slides

      Education & Experience/Licenses & Certification

      • Bachelor's degree in a related area, advanced degree preferred
      • 3-5 years in a data-centric business-to-consumer role (e.g. Marketing Analytics, Product Analytics, Customer Data Analytics, Applied Data Science, etc.)
      • SCRUM certified and/ or agile methodology experience
      • Expertise in SQL and proficiency in another data programming language (Python, R, etc.)

      Work Environment/Physical Requirements
      Works in an office environment sitting at a desk, table or computer workstation for extended periods of time. 
      May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

      #CATH_R

      Apply Today

      Licensed Outbound Sales Agent

      Phoenix, Arizona

      We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members. What work could be more rewarding and meaningful than knowing you have made sure someone is taken care of when life throws a curveball?

      Being a Sales and Service Hero takes great willpower, hard work, and a commitment to meeting Member needs while ensuring regulatory compliance. 

      Essential Functions: 

      • Enjoy making  a high volume of outbound calls and emails to prospects that have expressed an interest online (internet leads) in receiving a quote from AAA

      • Proactively follow up on new insurance and roadside assistance sales, as well as marketing lists 

      • Use sales techniques and product knowledge to identify customer-specific needs, including conducting insurance reviews to identify a range of suitable products

      • Leverage tools and underwriting guidelines to assess risks and ensure compliance when recommending products and coverage needs

      • Consistently meet or exceed all sales expectations and effectively overcome objections to close the sale and tracks all leads, including following up, to close assigned leads

      • Provides a sales experience that enhances the Member’s affinity to the AAA brand and results in greater Member satisfaction and loyalty

      • High school diploma or GED required, with 1 to 3 years of sales experience in the Insurance industry and/or call center preferred. 

      • Ability to acquire the active and unrestricted state issued license(s) required to place property and casualty insurance within thirty (30) calendar days of hire. Active P&C resident license(s) preferred.

      • Be reliable to work a schedule that may include weekends/holidays and adhere to your assigned work schedule

      • Enjoy working from home and have a dedicated work space free of distractions/noise that includes a desk, chair, etc, along with the ability to hardwire your internet connection

      What We Offer: 

      • Training - You will receive virtual paid training that will set you up for success. 

      • Licensing Assistance - AAA will assist with the cost of licensing 

      • Compensation - Generous commission structure with the ability to earn commissions on every policy and product sales. (Agent average earnings $78,000)

      • Work from Home - We provide you with a computer, monitor, headset, and leads. 

      • Schedule - We are open 7 days a week (including weekends and holidays) and offer several schedule options.

      • Paid Time Off - Accrue 5.2 hours of Paid Time Off every pay period during your first 12 months - that’s 17 days in your first year! 

      • Volunteer Time - We know Heroes like to give back to their communities; we grant 24 hours of Paid Volunteer Time every year!

      • Benefits - For eligible Team Members, Medical, Dental, Vision, Life Insurance, Tuition Reimbursement, Employee Assistance Program and more!

      • 401K -  Dollar for dollar company match up to 6% of employee contributions.

      Work Environment/Physical Requirements: 

      Works in an office environment sitting at a desk, table or computer workstation for extended periods of time.  May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 100 percent of the time spent on the job involves the use of a personal computer.

      Apply Today

      Travel Sales Associate

      Phoenix, Arizona

      We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      Job Description

      A career with AAA Northern California, Nevada and Utah is unique, just like you.

      We’re a mission-driven Member services organization. We have a saying here at AAA that we aspire to be America’s most trusted organization absolutely famous for doing the right thing. With more than four million Members, our purpose is to bring peace of mind to Members so that they can enjoy life more.

      We work hard to create an environment where you can thrive and where you use your skills and talents to help us deliver legendary Member service. You’ll help have a positive impact on the diverse communities we serve, too

      Essential Functions

      • Uses sales techniques and product knowledge to identify customer-specific needs to generate new sales to prospective and current Members. Effectively overcomes objections to close the sale.

      • Consistently provides a service experience that enhances the Member’s affinity to the AAA brand and results in greater Member satisfaction and loyalty.

      Knowledge/Skills/Abilities

      • Possesses sales skills effectively employed in the tracking, following up on and closing of assigned leads.

      • Knowledge of desktop systems including but not limited to Microsoft Office software applications.

      Education & Experience/Licenses & Certification

      • High school diploma or GED required.

      • Prior sales and/or call center work experience preferred.

      We’ll value your skills and experience. We’re building a performance organization with heart and developing a pipeline of tomorrow’s leaders. Your work will be enhanced with training opportunities, a mentoring program and our Promote-from-within philosophy. We celebrate our diversity and leverage the power of many minds.              

      Apply Today

      Senior Product Manager

      Phoenix, Arizona

      We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      We are passionate about maintaining a diverse and inclusive workplace that reflects the people and culture of the communities we serve, and fostering an environment in which everyone can realize their full potential and grow without barriers. We celebrate our differences as they make us stronger and invigorate our workplace. We believe that each of us enriches our culture by contributing unique perspectives, valuable insights and key strengths. We want each of our Team Members to feel valued, respected and supported. 

      Why Work For Us

      • Benefits – Medical, Dental, Vision, wellness program and more!

      • 401k Matching – $1 for $1 company match up to 6% of pay

      • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan

      • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities

      • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

      Summary

      Under minimal supervision, supports multiple products within a line of business. Monitors and maintains documentation of enhancements, issues and systems defects and reports on trends and opportunities for improvement. Applies industry best practices and executes established product strategy to assigned work or projects.

      Essential Functions

      Define and own the strategy and digital roadmap from beginning to end for key digital experiences that will make Members love us even more and help us grow our business digitally.

      • Own the prioritization, execution and delivery of development backlog for the end-to-end platform; from front-end UX to backend CMS and CRM, and all of the APIs, and integrations in between.

      • Drive growth in KPIs and supporting metrics like traffic, engagement, retention, and conversions.

      • Be the voice of the Member through data and empathy.

      • Be a digital thought leader for a legacy business with a vision to innovate and transform

      • Align and collaborate with business line stakeholders to achieve shared goals and become a digital ambassador, providing training, best practices, and coaching.

      Knowledge/Skills/Abilities

      • Your track record shows the equivalent of 5+ years of solving problems for consumers in a product-management-like role for a tech or internet company or venture.

      • You’ve built, or grown, either ecommerce or media and content online/mobile businesses.

      • You eat data for breakfast, lunch on customer feedback, and dine on consumer research and insights.

      • Your toolkit includes data driven decision making and a/b testing.

      • You embrace scrum.

      • Your Jira stories are on point.

      • There’s a little bit of consultant in you.

      • You relish talking design thinking and human centered design with our UX folks.

      • You can use browser devtools to show developers exactly what you mean and won’t get lost discussing the merits of RESTful APIs.

      • You hold your own speaking in front of a crowd.

      • People read your emails and understand them completely.

      • People love working with you.

      Education & Experience/Licenses & Certification

      • Bachelor's degree in related area

      • 4 - 6 years of experience in a digital or ecommerce role

      • 3 -5 years of experience as product manager

      • Certified Scrum Product Owner preferred

      Work Environment/Physical Requirements

      Works in an office environment sitting at a desk, table or computer workstation for extended periods of time.  May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

      **Please note that you will be asked to complete a candidate assessment following your application, via email. Your application will not be considered until the assessment has been completed.** 

      AAA…we're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service. We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.  We're community-minded, and celebrate the growth, development, and successes of our diverse Team Members.  Whether you’re just starting your journey or looking to grow your career, we’ll support you every step of the way.

                           

      We’ll value your skills and experience. We’re building a performance organization with heart and developing a pipeline of tomorrow’s leaders. Your work will be enhanced with training opportunities, a mentoring program and our Promote-from-within philosophy. We celebrate our diversity and leverage the power of many minds. 

      #CATH_RX

      Apply Today

      Smart Home Sales Agent

      Clearfield, Utah

      We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      We’re looking for a results-driven work at home Sales Representative to actively seek out and engage customer prospects. You will be part of a team that has a MUST WIN attitude matched by an unparalleled support staff. We’re looking for hardworking, self-motivated, individuals with a professional presence. You will be working with a company and a team that is second to none and we are looking for the same! This is a quota-carrying role, primarily responsible for driving new revenue. Our team members Must reside in Utah.

      Responsibilities/Job Duties

      • Utilize a consistent contact attempt process via phone and e-mail to nurture, qualify and sell prospects generated by marketing campaigns and ‘cold-calling’ in a production focused environment
      • Prospect, educate and qualify leads to create sales-ready opportunities
      • Effectively communicate Smart Home solutions and value propositions to prospects who may yet be unfamiliar with them leading to demand for Smart Homes solutions
      • Manage pipeline with precision, and consistently develop strategies to grow your business
      • Crush your quota
      • Follow the established sales process and consistently using Salesforce.com to document prospect interactions – ensuring efficient lead management
      • Consistently monitor market trends and educate yourself on industry best practices to offer valuable perspective to your clients
      • Other duties as assigned

      Knowledge/Skills/Abilities

      • Demonstrated ability to convert prospects and close deals and achieve sales quotas
      • Ability to qualify opportunities involving multiple key decision makers
      • Ability to build and maintain lasting relationships with customers
      • Genuine passion for the sales discipline and for helping your clients succeed
      • Exceptional verbal communication and presentation skills
      • Genuine passion for the sales discipline and for helping clients succeed
      • Ability and desire to thrive in a fast-moving, ever-evolving environment
      • Ability to perform basic calculations and mathematical figures

      Education & Experience / Licenses & Certification

      • BA a plus but not required
      • Minimum of two years’ direct work experience in a inside or outside sales capacity
      • Experience with customer relationship management software
      • Overtime as required

      #IA

      Apply Today

      Member Experience Associate

      Ogden, Utah

      We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      Why Work For Us?

      • Great Pay – Paid training and competitive hourly base + incentives.

      • Benefits – Medical, Dental, Vision, wellness program and more!

      • 401k Matching – $1 for $1 company match up to 6% of pay.

      • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.

      • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

      Summary:

      The Member Experience Associate acts in a service and sales capacity, responsible for providing caring, outstanding Member service with heart while actively promoting cross sales referrals, sales and branch promotions.

      Essential Functions

      • Performs routine sales, service and operational functions for AAA Members including; DMV, cashiering, auto travel, notary and insurance sales support, with expectations for maintaining required standards, policies and procedures.
      • Understands and actively promotes products and services to achieve individual goals in support of meeting organization goals and objectives.
      • Overcomes obstacles that create barriers to Team Member or branch efforts and identifies process improvement opportunities and proposes solutions.
      • Acts as an agent for change while promoting AAA’s guiding principles and core values.

      Knowledge/Skills/Abilities

      • Demonstrates sales and service skills. Able to effectively interact, face-to-face, with new, prospective and existing Members.
      • Accuracy and comfort handling money, making change, balancing cash drawer.
      • Good computer skills, proficient in both reading and basic arithmetic.
      • Good written and verbal communication skills in person and over the phone.
      • Ability to multitask in response to requests, requirements and Member/Team Member expectations. Ability to accept feedback and correct course as necessary.

      Education & Experience / Licenses & Certification

      • High school diploma or GED required.
      • Two years sales or customer service experience.
      • Experience working with sales and service standards and goals.
      • Current & valid Driver's License with clean history may be required.
      • Bonding and fingerprinting may be required.
      • P&C Licensing may be required.

      Work Environment/Physical Requirements

      • Works in a variety of office environments where standing, walking or sitting at a desk, table or computer workstation may be required for extended periods of time.
      • May travel by car, plane or other form of transportation to attend business meetings or conferences.
      • May be required to work in one or more locations in a defined service area. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

      #MEA

      Apply Today

      COF Team Leader

      Fairfield, California

      We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      Essential Functions

      • Coordinates and directs work activities to provide services including vehicle repair/maintenance, emergency road service, and related activities in response to member, non-member, commercial customer, and vendor inquiries, requests, complaints, and issues.

      • Assigns people, tools, vehicles and other resources to tasks to ensure operating standards for volume, timeliness, cost and quality of service are met or exceeded. eviews and adheres to budgets.

      • Manages direct reports and/or temporary/seasonal employees to ensure workproduced meets or exceeds standards for productivity and quality.

      • Ensures employees function according to the AAA guidelines and procedures.

      • Coaches employees on workflow or skill set, organizing classes for employee development or providing one-on-one training.

      Knowledge/Skills/Abilities

      • Needs knowledge of communication and computer equipment

      • Appropriate knowledge and ability to answer technical questions and provide training and guidance to staff

      • Interpersonal and communication skills (verbal and written) necessary to interact with members, employees and others in a professional and tactful

      manner

      • Organizational and time management skills

      • Ability to manage and document Automotive services, projects, and/or pilot projects

      • Ability to coach, mentor, evaluate and train

      • Ability to administer corrective actions

      • Knowledge of member services, products, guidelines, polices and procedures related to automotive services

      • Can understand and manage to a P&L statement

      • Ability to drive vehicles equipped with a manual transmission

      • Bilingual communication skills (preferred)

      Supervisor, Auto Guardian (AB01L1)

      Education & Experience / Licenses & Certification

      • High School diploma or equivalent certification.

      • Valid drivers license and acceptable driving record

      •  3 – 5 years Industry experience in providing repair, maintenance, and/or emergency road services for passenger and/or commercial vehicles.

      •  2 – 3 years supervisory, management or leadership experience. (preferred)

      Work Environment/Physical Requirements

      Works in an office environment sitting at a desk, table or computer workstation for extended periods of time.  May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

      Competency

      Customer Centricity (Intermediate) Interpersonal Savvy (Intermediate)

      Managing and Measuring Work (Intermediate) Conflict Management (Intermediate)

      Problem Solving (Proficient)

      Business Acumen and Fiscal Responsibility (Intermediate) Creativity & Innovation Management (Learning)

      People Development (Proficient)

      Apply Today

      Tow and Battery/Light Service

      San Rafael, California

      We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.


       

      Why Work For Us?

      • Great Pay - with the opportunity for increases when performance skill blocks are achieved

      • Training – You’ll attend a thorough, comprehensive, training program

      • Benefits – Medical, Dental, Vision, wellness program and more!

      • 401k Matching – $1 for $1 company match up to 6% of pay

      • Monthly bonus potential

      • Paid Time Off- Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities

      • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

      Essential Functions

      • Driving and operating a service vehicle (i.e. flat tire changes, lock-out, fuel delivery services, etc.)

      • On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving

      • Leverages sales skills for offering products and services from AAA to member during service interaction

      • Utilizing on-board computer, radio communications, and mapping systems

      • Completion of daily paperwork (i.e. call-logs, battery invoices, cash receipts, etc.)

      ​Knowledge/Skills/Abilities 

      • Clear and proficient verbal and written communication even under pressure

      • Common knowledge of vehicle components and the common reasons for vehicle failure

      • Demonstrates problem solving and listening skills to evaluate member safety as well as the ability to discern safety issues and respond appropriately

      • Ability to drive a manual/automatic shift vehicle

      Education & Experience/Licenses & Certification

      • Two (2) years of experience in a customer contact role

      • Education and training. I.E.: AAA Compliance Training, RPST,TSAAC, Lock-out, PSP, Battery Service Training

      • Vocational technical automotive training/certification or equivalent experience (preferred)

      • ASE (Automotive Service Excellence) certification(preferred)


       

      Work Environment/Physical Requirements

      Works outdoors at vehicle sites when servicing vehicles. Lifting and carrying tires and parts, weighing up to 50 pounds, several times a day; bending, kneeling and stooping as required for service calls. Works in all weather and all traffic conditions. Vehicle recovery sites may be wet, messy and hazardous.  Service Providers are required to provide a photograph for identification purposes.

      Apply Today

      Member Experience Branch Team Lead

      Milpitas, California

      We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      Why Work For Us?

      • Benefits – Medical, Dental, Vision, wellness program and more!

      • 401k Matching – $1 for $1 company match up to 6% of pay.

      • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan.

      • Paid Time Off- Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.

      • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

      Summary:

      A successful Team Lead has highly developed understanding of how to utilize all branch resources to deliver outstanding Member experiences, and foster a team culture of performance excellence with heart.

      Essential Functions

      • Supports Team Member goal setting, Team performance feedback, training, evaluation and performance documentation.
      • Drives for results through direct sales and supervision of assigned branch to achieve assigned goals.
      • Supports building a performance organization with heart through efficient performance management, setting clear performance and career development expectations, and acting on  tough performance issues early with managerial courage.
      • Pulls and distributes sales reports for tracking and performance measurement.
      • Assumes responsibility of the branch in absence of manager.
      • Ensures compliance with AAA policies, procedures, standards and regulations.
      • Coordinates scheduling of facility requests within assigned budgets for the branch, including but not limited to: security, office supply, and building maintenance.

      Knowledge/Skills/Abilities

      • Highly developed leadership skills, quantitative and analytical skills with a proven ability to make data-driven decisions.
      • Ability to work cross-functionally across many business units and functions.
      • Broad knowledge of Property & Casualty insurance, membership sales and service,  and branch operations including industry trends, key drivers of business revenue.
      • Outstanding sales and Member service skills and the ability to transfer these skills to others.
      • Strong computer skills, including proficiency with the Google Apps Suite  (Sheets, Docs, Drive, Slides).

      Education & Experience / Licenses & Certification

      • High School Diploma or GED required.
      • Bachelor Degree in related field preferred.
      • Valid Driver's License.
      • P&C License Preferred.
      • 2-3 yrs. supervisory experience in travel, retail sales, insurance or service industry.
      • Demonstrated experience exceeding individual goals while driving others to exceed goals.

      Work Environment/Physical Requirements

      • Works in an office environment sitting at a desk, table or computer workstation for extended periods of time.
      • May travel by car, plane or other form of transportation to attend business meetings or conferences.
      • Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

      Apply Today

      Automotive Technician

      Elk Grove, California

      We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      Join us at our New Elk Grove Location Coming in July 2021!

      Check out the benefits!

      • State of the art equipment
      • Paid training with opportunities for growth
      • Tuition reimbursement for automotive education and ASE Certifications
      • Clean well equipped shops with consistent car count
      • Exceptional benefits within 30 days of hire, with employer contribution to medical/Dental/Vision premiums
      • 401K Matching $1 to $1 up to 6% annually
      • 15 Paid Days off (20 after 1 year) + 9 paid holidays, some Saturdays and no Sundays
      • A free AAA Membership and numerous employee discounts

      Job Responsibilities:

      • Performs work that is indicated on Approved Repair Orders.
      • Performs only needed and or customer requested services on vehicles. 
      • Performs all repairs according to MAP (Motorist Assurance Program), OEM (Original Equipment Manufacturers) or accepted industry standard procedures
      • Assures all repairs are for the benefit of the member/customer. 
      • Test drives all vehicles when practical for any/all performance or drivability concerns before performing work
        • Exception: when unsafe or vehicle not drivable
        • Retest drives after repairs completed to verify that repair solved defined problems
      • Maintains clean and safe work environment; cleans spills and debris immediately to reduce hazards
      • Maintain company provided equipment and machinery
      • Follows company and industry safety rules and regulations
      • Reports all unsafe conditions to supervisor including but not limited to lifts, overhead doors, and equipment
      • Attends all required training, seeks additional training to maintain and increase effectiveness
      • Keeps up to date on industry trends and repair procedures. 
      • Attends and successfully completes at least 24 hours of continuing auto repair training per year sponsored and/or provided by the club. 
      • Maintains customer vehicles in regard to cleanliness and does not tune or otherwise adjust any controls within the vehicle.
      • Verifies as soon as practicable that parts ordered for the vehicle assigned to them are correct.
      • Performs digital inspection and documents to their full potential. Notates all pertinent information into the shop inspection or management system, attaches all photos or videos to illustrate repairs or needs to the inspection. 
      • Assures all comeback related repairs are prioritized as directed by manager or lead. 
      • Communicates effectively as necessary with manager, service advisors and other technicians to contribute to the overall performance of the location 
      • Responsible for the safety and accuracy of all repairs made and or systems inspected to assure vehicle is as safe or more safe condition as was prior to work commencing
      • Performs other related duties as assigned.
      • Note: May require travel to different locations on an as needed basis

      Knowledge/Skills/Abilities

      • Effective verbal and written communication skills in the language(s) required for the role, as justified for business necessity
      • Effective organization, interpersonal and negotiation skills
      • Ability to work scheduled hours as necessitated by business need
      • Math and computer skills with experience using software applications including word processing, browsers, and email
      • Member service focus
      • Ability to drive vehicles equipped with manual transmission
      • Knowledge of equipment/tool operation and diagnostic/repair procedures
      • Maintains 100% productivity as measured by dividing hours worked by labor hours flagged

      Education & Experience/ Licenses & Certifications

      • High School diploma or equivalent certification (GED)
      • Valid driver license and acceptable driving record
      • At least four  years experience as an automobile technician 
      • ASE Master Tech with L1 certification level or equivalent OEM certifications and fulfills ASE requirement within one year of hire. .
      • Smog Repair and Testing Certification preferred (CA only)

      Work Environment/Physical Requirements

      • Ability to lift and or carry up to 50lbs
      • Standing, bending, kneeling, pushing, reaching, lifting, climbing ladders
      • Exposure to loud noises

      Apply Today

      Tow and Battery Drivers Needed

      Concord, California

      We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      Why Work For Us?

      • Great Pay - Great Hourly pay with potential to make up to $1300 per month with quality and productivity incentives!

      • Training – You’ll attend a thorough, comprehensive, training program

      • Benefits – Medical, Dental, Vision, wellness program and more!

      • 401k Matching – $1 for $1 company match up to 6% of pay

      • Paid Time Off- Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities

      • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

      Essential Functions

      • Driving and operating a service vehicle (i.e. flat tire changes, lock-out, fuel delivery services, etc.)

      • On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving

      • Leverages sales skills for offering products and services from AAA to member during service interaction

      • Utilizing on-board computer, radio communications, and mapping systems

      • Completion of daily paperwork (i.e. call-logs, battery invoices, cash receipts, etc.)

      ​Knowledge/Skills/Abilities 

      • Clear and proficient verbal and written communication even under pressure

      • Common knowledge of vehicle components and the common reasons for vehicle failure

      • Demonstrates problem solving and listening skills to evaluate member safety as well as the ability to discern safety issues and respond appropriately

      • Ability to drive a manual/automatic shift vehicle

      Education & Experience/Licenses & Certification

      • Two (2) years of experience in a customer contact role

      • Education and training. I.E.: AAA Compliance Training, RPST,TSAAC, Lock-out, PSP, Battery Service Training

      • Vocational technical automotive training/certification or equivalent experience (preferred)

      • ASE (Automotive Service Excellence) certification(preferred)


       

      Work Environment/Physical Requirements

      Works outdoors at vehicle sites when servicing vehicles. Lifting and carrying tires and parts, weighing up to 50 pounds, several times a day; bending, kneeling and stooping as required for service calls. Works in all weather and all traffic conditions. Vehicle recovery sites may be wet, messy and hazardous.  Service Providers are required to provide a photograph for identification purposes.

      #ERS

      Apply Today

      Tow Driver Needed

      Truckee, California

      We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.


       

      Why Work For Us?

      • Great Pay - Great Hourly pay with potential to make up to $1300 per month with quality and productivity incentives!

      • Training – You’ll attend a thorough, comprehensive, training program

      • Benefits – Medical, Dental, Vision, wellness program and more!

      • 401k Matching – $1 for $1 company match up to 6% of pay

      • Monthly bonus potential

      • Paid Time Off- Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities

      • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

      Essential Functions

      • Driving and operating a service vehicle (i.e. flat tire changes, lock-out, fuel delivery services, etc.)

      • On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving

      • Leverages sales skills for offering products and services from AAA to member during service interaction

      • Utilizing on-board computer, radio communications, and mapping systems

      • Completion of daily paperwork (i.e. call-logs, battery invoices, cash receipts, etc.)

      ​Knowledge/Skills/Abilities 

      • Clear and proficient verbal and written communication even under pressure

      • Common knowledge of vehicle components and the common reasons for vehicle failure

      • Demonstrates problem solving and listening skills to evaluate member safety as well as the ability to discern safety issues and respond appropriately

      • Ability to drive a manual/automatic shift vehicle

      Education & Experience/Licenses & Certification

      • Two (2) years of experience in a customer contact role

      • Education and training. I.E.: AAA Compliance Training, RPST,TSAAC, Lock-out, PSP, Battery Service Training

      • Vocational technical automotive training/certification or equivalent experience (preferred)

      • ASE (Automotive Service Excellence) certification(preferred)


       

      Work Environment/Physical Requirements

      Works outdoors at vehicle sites when servicing vehicles. Lifting and carrying tires and parts, weighing up to 50 pounds, several times a day; bending, kneeling and stooping as required for service calls. Works in all weather and all traffic conditions. Vehicle recovery sites may be wet, messy and hazardous.  Service Providers are required to provide a photograph for identification purposes.

      Apply Today

      Call Receiver, Work at Home (MUST LIVE IN ARIZONA)

      Tucson, Arizona

      We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      At AAA, our purpose is to serve our Members.  Whether on the front lines or behind the scenes, everyone in our Emergency Road Services group is instrumental in creating outstanding Member experiences.  One of the most important ways in which we do that is by helping Members in their greatest time of need, when they are stranded on the side of the road. 

       

      Being a Call Receive Hero is rewarding and meaningful but takes great willpower, hard work, and emotional strength.

      Essential Functions: 

      • Enjoy a fast paced environment; handling 75 - 100 calls per shift

      • Be skilled at using multiple applications simultaneously and navigation tools like Google maps

      • Deliver extraordinary customer service to our Members by using sound judgment to make decisions that adhere to policy and procedures 

      • Demonstrate empathy, problem solving, and listening skills to assess Member safety and be able to provide clear and proficient verbal and written communication

      • Be reliable to work a schedule that may include weekends/holidays and adhere to your assigned work schedule

      • Enjoy working from home and have a dedicated work space free of distractions/noise that includes a desk, chair, etc, along with the ability to hardwire your internet connection

      What We Offer: 

      • Great Pay - Earn $14.50/hour to start with the opportunity to earn two increases within the first 6 months, resulting in $16.00/hour.

      • Fluency in Spanish is a plus and you may be eligible to earn up to an additional $80/month. 

      • Work from Home - We provide you with a computer, monitor, headset, and Members to rescue. 

      • Schedule - We are open 24/7 (including weekends and holidays) and offer several schedule options including overnight. 

      • Paid Time Off - Accrue 5.2 hours of Paid Time Off every pay period during your first 12 months - that’s 17 days in your first year! 

      • Volunteer Time - We know Heroes like to give back to their communities; we grant 24 hours of Paid Volunteer Time every year!

      • Training - You will receive virtual paid training that will set you up for success. 

      • Benefits - For eligible Team Members, Medical, Dental, Vision, Life Insurance, Tuition Reimbursement, Employee Assistance Program and more!

      • 401K -  Dollar for dollar company match up to 6% of employee contributions.

      • Annual Incentive Plan – Eligibility to participate in our AAA annual bonus plan.

      Work Environment/Physical Requirements: 

      Works in an office environment sitting at a desk, table or computer workstation for extended periods of time.  May travel by car, plane, or other form of transportation to attend business meetings or conferences. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

      Apply Today

      Tow Truck Driver

      Concord, California

      We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      Why Work For Us?

      • Great Pay - Great Hourly pay with potential to make up to $1300 per month with quality and productivity incentives!

      • Training – You’ll attend a thorough, comprehensive, training program

      • Benefits – Medical, Dental, Vision, wellness program and more!

      • 401k Matching – $1 for $1 company match up to 6% of pay

      • Paid Time Off- Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities

      • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

      Essential Functions

      • Driving and operating a service vehicle (i.e. flat tire changes, lock-out, fuel delivery services, etc.)

      • On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving

      • Leverages sales skills for offering products and services from AAA to member during service interaction

      • Utilizing on-board computer, radio communications, and mapping systems

      • Completion of daily paperwork (i.e. call-logs, battery invoices, cash receipts, etc.)

      ​Knowledge/Skills/Abilities 

      • Clear and proficient verbal and written communication even under pressure

      • Common knowledge of vehicle components and the common reasons for vehicle failure

      • Demonstrates problem solving and listening skills to evaluate member safety as well as the ability to discern safety issues and respond appropriately

      • Ability to drive a manual/automatic shift vehicle

      Education & Experience/Licenses & Certification

      • Two (2) years of experience in a customer contact role

      • Education and training. I.E.: AAA Compliance Training, RPST,TSAAC, Lock-out, PSP, Battery Service Training

      • Vocational technical automotive training/certification or equivalent experience (preferred)

      • ASE (Automotive Service Excellence) certification(preferred)


       

      Work Environment/Physical Requirements

      Works outdoors at vehicle sites when servicing vehicles. Lifting and carrying tires and parts, weighing up to 50 pounds, several times a day; bending, kneeling and stooping as required for service calls. Works in all weather and all traffic conditions. Vehicle recovery sites may be wet, messy and hazardous.  Service Providers are required to provide a photograph for identification purposes.

      #GAB

      Apply Today

      Tow Truck Driver

      Sacramento, California

      We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      Why Work For Us?

      • Great Pay - Great Hourly pay with potential to make up to $1300 per month with quality and productivity incentives!

      • Training – You’ll attend a thorough, comprehensive, training program

      • Benefits – Medical, Dental, Vision, wellness program and more!

      • 401k Matching – $1 for $1 company match up to 6% of pay

      • Monthly Bonuses!

      • Paid Time Off- Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities

      • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

      Essential Functions

      • Driving and operating a service vehicle (i.e. flat tire changes, lock-out, fuel delivery services, etc.)

      • On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving

      • Leverages sales skills for offering products and services from AAA to member during service interaction

      • Utilizing on-board computer, radio communications, and mapping systems

      • Completion of daily paperwork (i.e. call-logs, battery invoices, cash receipts, etc.)

      ​Knowledge/Skills/Abilities 

      • Clear and proficient verbal and written communication even under pressure

      • Common knowledge of vehicle components and the common reasons for vehicle failure

      • Demonstrates problem solving and listening skills to evaluate member safety as well as the ability to discern safety issues and respond appropriately

      • Ability to drive a manual/automatic shift vehicle

      Education & Experience/Licenses & Certification

      • Two (2) years of experience in a customer contact role

      • Education and training. I.E.: AAA Compliance Training, RPST,TSAAC, Lock-out, PSP, Battery Service Training

      • Vocational technical automotive training/certification or equivalent experience (preferred)

      • ASE (Automotive Service Excellence) certification(preferred)


       

      Work Environment/Physical Requirements

      Works outdoors at vehicle sites when servicing vehicles. Lifting and carrying tires and parts, weighing up to 50 pounds, several times a day; bending, kneeling and stooping as required for service calls. Works in all weather and all traffic conditions. Vehicle recovery sites may be wet, messy and hazardous.  Service Providers are required to provide a photograph for identification purposes.

      #ERS

      Apply Today

      Virtual Driver Job Fair

      Concord, California

      We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      AAA Club Owned Fleet Virtual Job Fair!!!

      Are you looking to start a new career? How does starting a new opportunity within in the next week sound? If you answered yes, we hope to see you at our virtual job fair where you will talk to one of our Managers and could walk away with an offer to join the AAA family.

      Date:  Friday, May 21st

      Time: 10:00am-3:00pm

      Location:  Virtual

      Please register using this link:

      https://aaancnu.hirevue.com/signup/SivP2PC65eQ38LeKv3D7hn/

      Why work for us?

      • Great Pay - Great Hourly pay with potential to make up to $1300 per month with quality and productivity incentives!

      • Training – You’ll attend a thorough, comprehensive, three week training program

      • Benefits – Medical, Dental, Vision, wellness program and more!

      • 401k Matching – $1 for $1 company match up to 6% of pay

      • Paid Time Off – Ten hours per month, ten holidays annually, one floating holiday and 24 hours per year earmarked for volunteer activities

      • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

      We are looking for candidates with:

      • Excellent customer service skills!   

      • Flexibility to work swing shift and weekends

      • Ability to drive a manual/automatic shift vehicle

      • Customer service skills and the ability to interact with a wide-range of people

      • Basic automotive knowledge and at least 6 years’ experience operating a motor vehicle with a valid driver's license

      • Basic computer knowledge

      • Bilingual communication skills a plus

      • High School Diploma or GED equivalent required

      • Vocational technical automotive training/certification or equivalent experience (preferred)

      Essential Functions

      • Driving and operating a service vehicle (i.e. loading/towing vehicles, flat tire changes, lock-out, fuel delivery services, etc.)

      • On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving

      • Utilizing on-board computer, radio communications, and mapping systems

      • Completion of daily paperwork (i.e. call-logs, battery invoices, cash receipts, etc.)

      • Inspecting and submitting maintenance reports of company vehicles for safe and efficient operation

      • Education and training. I.E.:  AAA Compliance Training, RPST,TSAAC, Lock-out, PSP, Battery Service Training

      Work Environment/Physical Requirements

      Works outdoors at vehicle sites when servicing vehicles. Lifting and carrying tires and parts, weighing up to 50 pounds, several times a day; bending, kneeling and stooping as required for service calls. Works in all weather and all traffic conditions. Vehicle recovery sites may be wet, messy and hazardous.  Service Providers are required to provide a photograph for identification purposes.

      #ERS

      Apply Today

      Tow and Battery Drivers Needed

      Rancho Cordova, California

      We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      Why Work For Us?

      • Great Pay - Great Hourly pay with potential to make up to $1300 per month with quality and productivity incentives!

      • Training – You’ll attend a thorough, comprehensive, training program

      • Benefits – Medical, Dental, Vision, wellness program and more!

      • 401k Matching – $1 for $1 company match up to 6% of pay

      • Paid Time Off- Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities

      • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

      Essential Functions

      • Driving and operating a service vehicle (i.e. flat tire changes, lock-out, fuel delivery services, etc.)

      • On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving

      • Leverages sales skills for offering products and services from AAA to member during service interaction

      • Utilizing on-board computer, radio communications, and mapping systems

      • Completion of daily paperwork (i.e. call-logs, battery invoices, cash receipts, etc.)

      ​Knowledge/Skills/Abilities 

      • Clear and proficient verbal and written communication even under pressure

      • Common knowledge of vehicle components and the common reasons for vehicle failure

      • Demonstrates problem solving and listening skills to evaluate member safety as well as the ability to discern safety issues and respond appropriately

      • Ability to drive a manual/automatic shift vehicle

      Education & Experience/Licenses & Certification

      • Two (2) years of experience in a customer contact role

      • Education and training. I.E.: AAA Compliance Training, RPST,TSAAC, Lock-out, PSP, Battery Service Training

      • Vocational technical automotive training/certification or equivalent experience (preferred)

      • ASE (Automotive Service Excellence) certification(preferred)


       

      Work Environment/Physical Requirements

      Works outdoors at vehicle sites when servicing vehicles. Lifting and carrying tires and parts, weighing up to 50 pounds, several times a day; bending, kneeling and stooping as required for service calls. Works in all weather and all traffic conditions. Vehicle recovery sites may be wet, messy and hazardous.  Service Providers are required to provide a photograph for identification purposes.

      #ERS

      Apply Today

      Tow and Battery/Light Service Driver

      Fairfield, California

      We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.


       

      Why Work For Us?

      • Great Pay -  Great Hourly pay with potential to make up to $1300 per month with quality and productivity incentives!

      • Training – You’ll attend a thorough, comprehensive, training program

      • Benefits – Medical, Dental, Vision, wellness program and more!

      • 401k Matching – $1 for $1 company match up to 6% of pay

      • Monthly bonus potential

      • Paid Time Off- Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities

      • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

      Essential Functions

      • Driving and operating a service vehicle (i.e. flat tire changes, lock-out, fuel delivery services, etc.)

      • On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving

      • Leverages sales skills for offering products and services from AAA to member during service interaction

      • Utilizing on-board computer, radio communications, and mapping systems

      • Completion of daily paperwork (i.e. call-logs, battery invoices, cash receipts, etc.)

      ​Knowledge/Skills/Abilities 

      • Clear and proficient verbal and written communication even under pressure

      • Common knowledge of vehicle components and the common reasons for vehicle failure

      • Demonstrates problem solving and listening skills to evaluate member safety as well as the ability to discern safety issues and respond appropriately

      • Ability to drive a manual/automatic shift vehicle

      Education & Experience/Licenses & Certification

      • Two (2) years of experience in a customer contact role

      • Education and training. I.E.: AAA Compliance Training, RPST,TSAAC, Lock-out, PSP, Battery Service Training

      • Vocational technical automotive training/certification or equivalent experience (preferred)

      • ASE (Automotive Service Excellence) certification(preferred)


       

      Work Environment/Physical Requirements

      Works outdoors at vehicle sites when servicing vehicles. Lifting and carrying tires and parts, weighing up to 50 pounds, several times a day; bending, kneeling and stooping as required for service calls. Works in all weather and all traffic conditions. Vehicle recovery sites may be wet, messy and hazardous.  Service Providers are required to provide a photograph for identification purposes.

      Apply Today

      Tow and Light Service Driver

      Oakland, California

      We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.


       

      Why Work For Us?

      • Great Pay - Great Hourly pay with potential to make up to $1300 per month with quality and productivity incentives!

      • Training – You’ll attend a thorough, comprehensive, training program

      • Benefits – Medical, Dental, Vision, wellness program and more!

      • 401k Matching – $1 for $1 company match up to 6% of pay

      • Monthly Bonuses!

      • Paid Time Off- Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities

      • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

      Essential Functions

      • Driving and operating a service vehicle (i.e. flat tire changes, lock-out, fuel delivery services, etc.)

      • On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving

      • Leverages sales skills for offering products and services from AAA to member during service interaction

      • Utilizing on-board computer, radio communications, and mapping systems

      • Completion of daily paperwork (i.e. call-logs, battery invoices, cash receipts, etc.)

      ​Knowledge/Skills/Abilities 

      • Clear and proficient verbal and written communication even under pressure

      • Common knowledge of vehicle components and the common reasons for vehicle failure

      • Demonstrates problem solving and listening skills to evaluate member safety as well as the ability to discern safety issues and respond appropriately

      • Ability to drive a manual/automatic shift vehicle

      Education & Experience/Licenses & Certification

      • Two (2) years of experience in a customer contact role

      • Education and training. I.E.: AAA Compliance Training, RPST,TSAAC, Lock-out, PSP, Battery Service Training

      • Vocational technical automotive training/certification or equivalent experience (preferred)

      • ASE (Automotive Service Excellence) certification(preferred)


       

      Work Environment/Physical Requirements

      Works outdoors at vehicle sites when servicing vehicles. Lifting and carrying tires and parts, weighing up to 50 pounds, several times a day; bending, kneeling and stooping as required for service calls. Works in all weather and all traffic conditions. Vehicle recovery sites may be wet, messy and hazardous.  Service Providers are required to provide a photograph for identification purposes.

      #ERS

      Apply Today

      AAA Branch Virtual Interview Event

      Daly City, California

      We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      Our AAA Recruiter will host 20 minute video interviews with qualified candidates. Sign up below.

      Date: Monday, May 14th from 9am - 5pm AND Friday, May 21st from 9am - 5pm

      Virtual Location:  Please register and upload your resume using this link: https://aaancnu.hirevue.com/signup/F82UsutTZjcTaUSXHn32wc/ 

      Why Work For Us?

      • Great Pay – Paid training and competitive hourly rate + incentives.

      • Benefits – Medical, Dental, Vision, wellness program and more!

      • 401k Matching – $1 for $1 company match up to 6% of pay.

      • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.

      • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

      Summary:

      The Member Experience Associate acts in a service and sales capacity, responsible for providing caring, outstanding Member service with heart while actively promoting cross sales referrals, sales and branch promotions.

      Essential Functions

      • Performs routine sales, service and operational functions for AAA Members including; DMV, cashiering, auto travel, notary and insurance sales support, with expectations for maintaining required standards, policies and procedures.
      • Understands and actively promotes products and services to achieve individual goals in support of meeting organization goals and objectives.
      • Overcomes obstacles that create barriers to Team Member or branch efforts and identifies process improvement opportunities and proposes solutions.
      • Acts as an agent for change while promoting AAA’s guiding principles and core values.

      Knowledge/Skills/Abilities

      • Demonstrates sales and service skills. Able to effectively interact, face-to-face, with new, prospective and existing Members.
      • Accuracy and comfort handling money, making change, balancing cash drawer.
      • Good computer skills, proficient in both reading and basic arithmetic.
      • Good written and verbal communication skills in person and over the phone.
      • Ability to multitask in response to requests, requirements and Member/Team Member expectations. Ability to accept feedback and correct course as necessary.

      Education & Experience / Licenses & Certification

      • High school diploma or GED required.
      • Two years sales or customer service experience.
      • Experience working with sales and service standards and goals.
      • Current & valid Driver's License with clean history may be required.
      • Bonding and fingerprinting may be required.
      • P&C Licensing may be required.
      • Bilingual Spanish or Chinese preferred!

      Work Environment/Physical Requirements

      • Works in a variety of office environments where standing, walking or sitting at a desk, table or computer workstation may be required for extended periods of time.
      • May travel by car, plane or other form of transportation to attend business meetings or conferences.
      • May be required to work in one or more locations in a defined service area. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

      #MEL

      Apply Today

      Residential Alarm Installer

      Sacramento, California

      We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      AAA acquired SAFE Security, the 11th largest smart home security company in the United States, in November 2018 with the vision to become the most trusted smart home security provider in America. With your help, we aspire to provide the same peace of mind at home as we have provided on the roads for the last 100 years.

      ESSENTIAL FUNCTIONS:

      • Perform diagnostic evaluation of system issues and perform troubleshooting and repairs on low voltage security and home automation systems including cameras, thermostats, locks and more.

      • Install or upgrade new low voltage security and home automation systems inclusive of cameras, thermostats, door locks and more.

      • Must be flexible with schedule, shift will be Tuesday through Saturday.

      Why work for us?

      • Job Stability - Career Growth

      • Benefits – Medical, Dental, Vision, and more!

      • 401k Matching – $1 for $1 company match up to 4% of pay

      • Paid Time Off – Accrual of 3 weeks PTO and nine holidays annually


      KNOWLEDGE AND SKILLS:

      • Low voltage industry experience

      • Two or more years in a customer service industry role

      • Strong customer service communication and conflict resolution skills

      • Strong written and verbal communication skills

      • Previous experience with both hand and power tools (desired)

      • Some sales experience (desired)



      EDUCATION, KNOWLEDGE, SKILLS, COMPETENCIES, CERTIFICATIONS/LICENSES:

      • High School Diploma or GED equivalent (required)

      • Must qualify for applicable licenses / certificates

      • The ability to use hand tools, laptop, and tablet (required)



      WORKING ENVIRONMENT/ MINIMUM PHYSICAL REQUIREMENTS:
      This position includes primarily field work. Physical requirements include standing, sitting, bending, lifting, and climbing. Lifting will include up to 40 pounds. Extensive use of a personal computer or tablet is required. Use of hand and power tools is required on occasion.

      #SAFE

      Apply Today

      Tow/Shift Lead

      San Francisco, California

      We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.


       

      Why Work For Us?

      • Great Pay - with the opportunity for increases when performance skill blocks are achieved

      • Training – You’ll attend a thorough, comprehensive, training program

      • Benefits – Medical, Dental, Vision, wellness program and more!

      • 401k Matching – $1 for $1 company match up to 6% of pay

      • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan

      • Paid Time Off- Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities

      • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

      Summary:

      Essential Functions

      • Responsible for oversight of shop operations to include inspecting/maintaining of company vehicles/ equipment for safe and efficient operation, battery inventory processes, administrative duties/reports and coordination of scheduling/dispatching
      • Coaching and development of employees, to include training, performance management and the corrective action process
      • Driving and operating the full range of service vehicles (i.e. loading/towing vehicles, flat tire changes, lock-out, fuel delivery services, etc.) for increased
      • Productivity gains and contribution to business results, to include knowledge sharing/coaching/training of peers; utilizing on-board computer, radio communications and mapping systems
      • On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving
      • Managing and maintenance of damages tracking system and coordination of resolution for customer complaints

      Knowledge/Skills/Abilities

      • Ability to act in the role of a leader, to include coaching, mentoring and training
      • Superior customer service skills and the ability to interact with a wide-range of people
      • Proficient automotive knowledge

      Education & Experience / Licenses & Certification

      • High School Diploma or GED equivalent
      • 8+ years Experience operating a motor vehicle with a valid driver's license
      • Vocational technical automotive training/certification or equivalent experience (preferred)
      • ASE (Automotive Service Excellence) Certification (preferred)
      • AAA Compliance Training, RPST,TSAAC, Lock-out, PSP, Battery
      • Service Training

      Work Environment/Physical Requirements

      Works outdoors at vehicle sites when servicing vehicles. Lifting and carrying tires and parts, weighing up to 50 pounds, several times a day; bending, kneeling and stooping as required for service calls. Works in all weather and all traffic conditions. Vehicle recovery sites may be wet, messy and hazardous.

      Apply Today

      Administrative Assistant

      San Francisco, California

      We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      Why Work For Us?

      • Benefits – Medical, Dental, Vision, wellness program and more!
      • 401k Matching – $1 for $1 company match up to 6% of pay.
      • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan.
      • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.
      • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

      Summary

      Provides general clerical and administrative assistance to a department.

      Essential Functions

      • Prepares presentations, composes letters and routine correspondence, and researches information.
      • Creates and maintains database, department organization charts and spreadsheet files.
      • Maintains confidentiality of all corporate, personnel and research matters.
      • Process new hire paperwork and on-boarding tasks.
      • Performs reception and telephone duties, including signing for front office packages as well as sorting and distributing mail.
      • May be required to make meeting and travel arrangements and may conduct training of other support staff.
      • Administers office operations or specialized business functions.
      • Manages the calendars and schedules appointments.
      • Organizes programs, events, meetings or conferences by arranging facilities and caterers, issuing information.
      • Types memos, payment requests and other department forms and documents.

      Knowledge/Skills/Abilities

      • Skilled in developing effective relationships, communication skills, managing expectations in a fast paced organization.
      • Strong interpersonal, organizational, analytical, and communication skills.
      • Demonstrates conflict resolution skills in developing recommendations and solutions to solve issues.
      • Proficient in Microsoft Excel and PowerPoint system applications.
      • Knowledge of office procedures and office practices.
      • Strong written and verbal communication skills required.
      • Bilingual communication skills (preferred).

      Education & Experience / Licenses & Certification

      • 2 to 4 or more years of clerical, office and secretarial experience in a mid-to large company.
      • 2 years in a corporate environment.
      • High school diploma or GED.
      • Associate Degree or some college coursework (preferred).

      Work Environment/Physical Requirements

      Works in an office environment sitting at a desk, table or computer workstation for extended periods of time.  May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

      Apply Today

      Customer Service Representative

      Tempe, Arizona

      We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      AAA acquired SAFE Security, the 11th largest smart home security company in the United States, in November 2018 with the vision to become the most trusted smart home security provider in America. With your help, we aspire to provide the same peace of mind at home as we have provided on the roads for the last 100 years.

      The Smart Home Specialist is responsible for ensuring our Members receive an outstanding member experience. This position will support Member Experience, Scheduling or Monitoring.

      RESPONSIBILITIES/JOB DUTIES

      Member Experience/Monitoring/Scheduling:

      • Respond in a timely manner to requests from Members.

      • Responsible for researching and analyzing customer accounts to

      • provide proper resolution to Member concerns.

      • Maintain high call quality standards at all times to ensure we are

      • delivering legendary Member experiences.

      • Resolve Member escalations with professionalism

      • Update member information when necessary.

      WHY WORK FOR US?

      • Excellent Pay - $16.00 per hour starting with two potential increases within first year!

      • Career Growth - We offer a leadership development program preparing you for a leadership role within 12 months.

      • Training – You’ll attend a thorough, comprehensive 2 week training program

      • Benefits – Medical, Dental, Vision, wellness program and more!

      • Retirement - 401k Matching up to 4%

      • Paid Time Off – Ten hours per month, nine holidays annually

      Member Experience:

      • Take incoming calls from members on various issues from billing and account inquiries, basic technical equipment and software troubleshooting and product questions.

      Monitoring:

      • Monitors incoming alarm and maintenance signals using established protocol.

      • Documents events as they take place with speed and accuracy in the alarm monitoring software.

      Scheduling:

      • Assist members in scheduling installations and service while providing legendary customer service.

      • Performs other job duties, as assigned.

      Knowledge/Skills/Abilities:

      • Strong written and verbal communication skills

      • Must have the ability to listen effectively and respond empathetically

      • Strong desire to help customers

      • Must have the ability to maintain composure when dealing with customer escalations and emergency alarm calls

      • Ability to critically think, creatively problem solve and confidently act

      • Must posses technical aptitude and be proficient with Windows applications; must be able to navigate through multiple programs and screens efficiently

      • Must have strong attention to detail skills

      • Ability to enter data into a database efficiently and accurately

      • Ability to multitask while providing outstanding customer experience

      • Must be able to work independently and as part of a team

      Education & Experience / Licenses & Certification

      • Minimum 1 year of experience in frontline customer sales or service

      • Bilingual preferred (Spanish a plus)

      • High school diploma or equivalent

      WORKING ENVIRONMENT/ MINIMUM PHYSICAL REQUIREMENTS

      Works in an office environment sitting at a desk, table or computer workstation for extended periods of time. Approximately 80 percent of the time spent on the job involves the use of a computer and telephone.  

      Apply Today

      Auto Glass Technician

      Scottsdale, Arizona

      We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      Why Work With Us!

      • 15 Paid Days off (20 after 1 year) + paid Holidays, some Saturdays and no Sunday work hours
      • Exceptional benefits within 30 days of hire, with employer contribution to Medical/Dental/Vision premiums
      • 401K Matching $1 to $1 up to 6% annually
      • Company van with gas card
      • Free AAA Membership and numerous employee discounts

      Major duties, responsibilities, & expectations

      • Perform mobile and fixed site removal and installation of auto glass, and glass repairs.  Utilizes hand and power tools to remove moldings, wipers, mirrors, windshields, door glass, and back glass minimizing any vehicle damage that could occur. Glass repair and replacement will be completed per industry / AAA specifications.
      • Review daily auto glass jobs itinerary and ensure that replacement glass has arrived in good condition from supplier and additional parts / items for installations are on hand. Technician will communicate with Auto Glass Supervisor, CSR's, and suppliers to resolve any discrepancies.
      • Responsible to provide outstanding level of member / customer satisfaction and will represent AAA in a professional manner.  Work closely with Auto Glass Supervisors and CSR's to quickly resolve any service/quality issues.
      • Responsible to maintain a clean and safe work environment and adhere to OSHA safety and compliance standards.  Responsible to report accidents and injuries immediately to supervisor and communicate unsafe situations to prevent accidents
      • May perform other duties as assigned.

      Requirements

      • High School Diploma or GED required
      • At least three years of experience as an Auto Glass Technician
      • Valid AZ drivers license and current 39 month driving record
      • National Glass Association (NGA) certification desired.  Required to obtain NGA certification within 60 days of employment or as determined by management
      • Must be 21 years of age for insurance purposes

      Physical Requirements

      Must be able to lift and or move up to 100 pounds.  Required to sit or stand for extended periods of time and must be able to walk, climb, balance, stoop, kneel, crouch, and crawl.  Must be able to work in severe weather conditions.  May drive up to 300 miles per day. 

      #auto

      Apply Today

      Administrative Assistant

      Walnut Creek, California

      We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work.

      Why Work For Us?

      • Benefits – Medical, Dental, Vision, wellness program and more!

      • 401k Matching – $1 for $1 company match up to 6% of pay

      • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan

      • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities

      • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

      Summary:

      Provides executive administrative support to one or more senior executive who oversee multiple departments within the same division.

      Essential Functions

      • Strong management of scheduling all internal and external meetings, travel plans, conference calls and day to day activities for senior executive(s)
      • Must be able to be discrete while performing confidential secretarial functions including preparing confidential correspondence, reports and other complex documents
      • Requires continuous use of technical and business vocabulary and a detailed knowledge of company operations, organizational procedures, and resources
      • Writes correspondence on behalf of the senior executive(s). Responds to external correspondence
      • Types memos, purchase requisitions, payment requests and other department forms and documents
      • Organizes programs, events, meetings or conferences by arranging facilities and caterers, issuing information or invitations, negotiating vendor contracts and controlling event budget
      • Conducts budget, general ledger reconciliation duties, prepares reports and financial data
      • Reconciles corporate credit card account(s) and prepares expense reports

      Knowledge/Skills/Abilities

      • Strong skills in developing effective relationships, communication skills, managing expectations in a fast paced organization
      • Strong interpersonal, organizational and communication skills are required, with the ability to partner with managers at all levels in multiple divisions
      • Acts independently and demonstrates effective conflict resolution skills in developing recommendations and solutions to solve complex issues in an effort to anticipate senior executive(s) needs
      • Highly proficient written and verbal communication skills required
      • Expert in Microsoft Excel and PowerPoint system applications
      • Bilingual communication skills (preferred)

      Education & Experience / Licenses & Certification

      • 8+ years of executive assistant experience to senior level executives in a mid-to large company
      • 6 years in a corporate environment at a senior leadership level
      • BS/BA Degree or some college coursework (preferred)
      • 2 years in a supervisory role (preferred)

      Work Environment/Physical Requirements

      • Works in an office environment sitting at a desk, table or computer workstation for extended periods of time. 
      • May travel by car, plane or other form of transportation to attend business meetings or conferences.
      • Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

      #CORP

      Apply Today

      AAA Branch Virtual Interview Event

      Newark, California

      We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      Our AAA Recruiter will host 20 minute video interviews with qualified candidates. Sign up below.

      Date: Monday, May 17th from 9am - 5pm AND Friday, May 21st from 9am - 5pm

      Virtual Location:  Please register and upload your resume using this link: https://aaancnu.hirevue.com/signup/F82UsutTZjcTaUSXHn32wc/ 

      Why Work For Us?

      • Great Pay – Paid training and competitive hourly rate + incentives.

      • Benefits – Medical, Dental, Vision, wellness program and more!

      • 401k Matching – $1 for $1 company match up to 6% of pay.

      • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.

      • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

      Summary:

      The Member Experience Associate acts in a service and sales capacity, responsible for providing caring, outstanding Member service with heart while actively promoting cross sales referrals, sales and branch promotions.

      Essential Functions

      • Performs routine sales, service and operational functions for AAA Members including; DMV, cashiering, auto travel, notary and insurance sales support, with expectations for maintaining required standards, policies and procedures.
      • Understands and actively promotes products and services to achieve individual goals in support of meeting organization goals and objectives.
      • Overcomes obstacles that create barriers to Team Member or branch efforts and identifies process improvement opportunities and proposes solutions.
      • Acts as an agent for change while promoting AAA’s guiding principles and core values.

      Knowledge/Skills/Abilities

      • Demonstrates sales and service skills. Able to effectively interact, face-to-face, with new, prospective and existing Members.
      • Accuracy and comfort handling money, making change, balancing cash drawer.
      • Good computer skills, proficient in both reading and basic arithmetic.
      • Good written and verbal communication skills in person and over the phone.
      • Ability to multitask in response to requests, requirements and Member/Team Member expectations. Ability to accept feedback and correct course as necessary.

      Education & Experience / Licenses & Certification

      • High school diploma or GED required.
      • Two years sales or customer service experience.
      • Experience working with sales and service standards and goals.
      • Current & valid Driver's License with clean history may be required.
      • Bonding and fingerprinting may be required.
      • P&C Licensing may be required.
      • Bilingual Spanish or Chinese preferred!

      Work Environment/Physical Requirements

      • Works in a variety of office environments where standing, walking or sitting at a desk, table or computer workstation may be required for extended periods of time.
      • May travel by car, plane or other form of transportation to attend business meetings or conferences.
      • May be required to work in one or more locations in a defined service area. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

      #MEL

      Apply Today

      Insurance Sales Agent

      Sparks, Nevada

      We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

       

      Why work for us?

      • Compensation – Generous base plus commission pay structure with the ability to earn commission on every policy

      • Licensing Assistance – AAA will reimburse a portion of the costs of licensure

      • No Overhead Costs – W-2 structure with dedication space in a AAA NCNU branch.

      • Benefits – Medical, Dental, Vision, wellness program and more!

      • 401k Matching – $1 for $1 company match up to 6% of pay.

      • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.

      • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

       

      Summary:

      Sales Agents serve our Members by selling Property & Casualty and Roadside Assistance insurance that meets the Member’s needs.

       

      Essential Functions

      • Uses sales techniques and product knowledge to identify customer-specific needs to generate new sales, retain existing insured’s and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.

      • Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Associate’s manager.

      • Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.

      • Consistently provides all Members with a sales and service experience that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.

      • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.

      • Responds to customer inquiries and requests relating to insurance products and membership.

      • Researches and resolves customer service issues. Often assists the insured in initiating the first notice of loss on claims.

       

      Education & Experience/Licenses & Certifications

      • High school diploma or GED required. Bachelor's degree in a relevant field preferred.

      • 2 to 4 years of sales experience preferred.

      • Currently possesses, or has the ability to acquire unrestricted state issued license(s) required to place property and casualty insurance within twenty-one (21) calendar days of start date. Depending on start date,  active property and casualty license(s) may be required.

      Work Environment/Physical Requirements

      Works in an office environment sitting at a desk, table or computer workstation for extended periods of time.  May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

      #IA

      Apply Today

      Member Experience Associate

      Redding, California

      We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      Why Work For Us?

      • Great Pay – Paid training and competitive hourly base + incentives.

      • Benefits – Medical, Dental, Vision, wellness program and more!

      • 401k Matching – $1 for $1 company match up to 6% of pay.

      • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.

      • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

      Summary:

      The Member Experience Associate acts in a service and sales capacity, responsible for providing caring, outstanding Member service with heart while actively promoting cross sales referrals, sales and branch promotions.

      Essential Functions

      • Performs routine sales, service and operational functions for AAA Members including; DMV, cashiering, auto travel, notary and insurance sales support, with expectations for maintaining required standards, policies and procedures.
      • Understands and actively promotes products and services to achieve individual goals in support of meeting organization goals and objectives.
      • Overcomes obstacles that create barriers to Team Member or branch efforts and identifies process improvement opportunities and proposes solutions.
      • Acts as an agent for change while promoting AAA’s guiding principles and core values.

      Knowledge/Skills/Abilities

      • Demonstrates sales and service skills. Able to effectively interact, face-to-face, with new, prospective and existing Members.
      • Accuracy and comfort handling money, making change, balancing cash drawer.
      • Good computer skills, proficient in both reading and basic arithmetic.
      • Good written and verbal communication skills in person and over the phone.
      • Ability to multitask in response to requests, requirements and Member/Team Member expectations. Ability to accept feedback and correct course as necessary.

      Education & Experience / Licenses & Certification

      • High school diploma or GED required.
      • Two years sales or customer service experience.
      • Experience working with sales and service standards and goals.
      • Current & valid Driver's License with clean history may be required.
      • Bonding and fingerprinting may be required.
      • P&C Licensing may be required.

      Work Environment/Physical Requirements

      • Works in a variety of office environments where standing, walking or sitting at a desk, table or computer workstation may be required for extended periods of time.
      • May travel by car, plane or other form of transportation to attend business meetings or conferences.
      • May be required to work in one or more locations in a defined service area. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

      #MEA

      Apply Today

      Member Experience Associate

      Santa Rosa, California

      We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      Why Work For Us?

      • Great Pay – Paid training and competitive hourly base + incentives.

      • Benefits – Medical, Dental, Vision, wellness program and more!

      • 401k Matching – $1 for $1 company match up to 6% of pay.

      • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.

      • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

      Summary:

      The Member Experience Associate acts in a service and sales capacity, responsible for providing caring, outstanding Member service with heart while actively promoting cross sales referrals, sales and branch promotions.

      Essential Functions

      • Performs routine sales, service and operational functions for AAA Members including; DMV, cashiering, auto travel, notary and insurance sales support, with expectations for maintaining required standards, policies and procedures.
      • Understands and actively promotes products and services to achieve individual goals in support of meeting organization goals and objectives.
      • Overcomes obstacles that create barriers to Team Member or branch efforts and identifies process improvement opportunities and proposes solutions.
      • Acts as an agent for change while promoting AAA’s guiding principles and core values.

      Knowledge/Skills/Abilities

      • Demonstrates sales and service skills. Able to effectively interact, face-to-face, with new, prospective and existing Members.
      • Accuracy and comfort handling money, making change, balancing cash drawer.
      • Good computer skills, proficient in both reading and basic arithmetic.
      • Good written and verbal communication skills in person and over the phone.
      • Ability to multitask in response to requests, requirements and Member/Team Member expectations. Ability to accept feedback and correct course as necessary.

      Education & Experience / Licenses & Certification

      • High school diploma or GED required.
      • Two years sales or customer service experience.
      • Experience working with sales and service standards and goals.
      • Current & valid Driver's License with clean history may be required.
      • Bonding and fingerprinting may be required.
      • P&C Licensing is preferred and may be required once employed
      • Bilingual Spanish preferred.

      Work Environment/Physical Requirements

      • Works in a variety of office environments where standing, walking or sitting at a desk, table or computer workstation may be required for extended periods of time.
      • May travel by car, plane or other form of transportation to attend business meetings or conferences.
      • May be required to work in one or more locations in a defined service area. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

      #MEL

      Apply Today

      Call Center Business Analyst

      Tempe, Arizona

      We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      AAA recently acquired SAFE Security, the 11th largest smart home security company in the United States, with the vision to become the most trusted brand in this industry.  With your help, we aspire to provide the same peace of mind at home as we have provided on the roads for the last 100 years.    

       

      WHY WORK FOR US?

      • Benefits – Medical, Dental, Vision, wellness program and more!

      • Retirement - 401k Matching up to 4%

      • Paid Time Off – Ten hours per month, nine holidays annually

      Call Center Business Analyst

      Our Call Center Business Analyst supports the Call Center strategy and objectives by identifying trends and analyzing data to identify opportunities and drive and track key performance indicators (KPIs) as well as build dashboards and reports in Tableau or SQL server reporting services (SSRS).


       

      Essential Functions

      • Collects operational /product/ financial data, conducts research and performs complex analysis (competitive, financial, industry, regulatory). Determines possible implications on various divisions/ departments and makes recommendations as needed.

      • Reviews and analyzes the call center operational reports. Interprets the contents for management, alerts them to significant issues and / or opportunity trends.

      • Develops and prepares reports for management. Supports findings with research, statistical analysis, rationale, and other related activities for use in management decisions. These include analytical models for decision making.

      • Develops a variety of reporting methodologies to capture identified trends and recommends solutions, strategies and actions. This includes, developing charts, graphs, tables that consolidate data in a meaningful way for review by management.

      • May assist in larger projects and/or assume responsibility for a portion of the project

      Knowledge/Skills/Abilities

      • Mathematical or statistical skills needed

      • Has strong analytical and organizational skills

      • Has business writing skills (preferred)

      • Project management experience skills to accurately complete detail data assignments, understand and interpret broad operational / product concepts and their application to the business unit and AAA

      • Has basic understanding of operational / product / financial concepts as they apply to business unit and AAA (preferred)

      • Strong understanding of the use and development of operational models and other related reporting software (preferred)

      Education & Experience / Licenses & Certification

      • Bachelor's degree in related area or an equivalent combination of education and experience

      • 3 – 5 years experience conducting reporting, metric, performance management or business analysis

      #VIC_RX

      Apply Today

      Director, Internal Audit (IT)

      Walnut Creek, California

      We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      We are passionate about maintaining a diverse and inclusive workplace that reflects the people and culture of the communities we serve, and fostering an environment in which everyone can realize their full potential and grow without barriers. We celebrate our differences as they make us stronger and invigorate our workplace. We believe that each of us enriches our culture by contributing unique perspectives, valuable insights and key strengths. We want each of our Team Members to feel valued, respected and supported. 


      Why Work For Us?

      • Benefits – Medical, Dental, Vision, wellness program and more!

      • 401k Matching – $1 for $1 company match up to 6% of pay

      • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan

      • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities

      • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

      Our Internal Audit Internal team is seeking an experienced Director to perform and/or lead moderate to complex operational, financial and IT audits. The Audit Director will provide leadership and coaching to a team of internal audit professionals throughout the execution of the audits and ensure the audit reports and supporting work papers meet department requirements and professional standards. This role will perform and supervise engagements in the areas of application management, technical management, service desk, and operations Management.  The ideal candidate will have experience dealing with processes related to service design and strategy, service operation and transition.

      Essential Functions

      • Perform and/or manage assigned audit projects to ensure audits are completed as scheduled and staff is utilized efficiently.

      • Ensure audits are adequately planned and risk assessments are completed to identify and evaluate potential business risks.

      • Review and approve audit workpapers and reports to ensure key risks and controls are addressed and test procedures support the audit objectives.

      • Coordinate with the business units to ensure that management remediation plans are practical, effective and implemented as agreed.

      • Provide leadership and coaching to a team of internal audit professionals.

      • Contribute to the preparation of the annual audit plan.

      • Stay abreast of best practices both internally and externally and introduce those practices to the company as applicable.

      Knowledge/Skills/Abilities

      • Excellent verbal and written communication skills

      • Ability to quickly comprehend the critical inputs, outputs and processes within a variety of business units and apply that understanding to planning, assignment, and/or execution of tasks for an audit project

      • Ability to apply critical thinking and analytical techniques

      • Strong interpersonal skills – track record of working with people at all levels of an organization to facilitate positive changes

      • Extensive project management experience.

      • Detail oriented

      • Knowledge of IIA professional standards

      • Knowledge of audit analytics software ACL, IDEA, Alteryx (preferred)

      • Understanding of IT risk assessment and audit procedures

      • Knowledge of TeamMate software  (preferred)

      • Knowledge of property and casualty insurance (preferred)

      Education & Experience / Licenses & Certification

      • ITIL Certified with at least 7 years’ experience, CISA, CIA, CPA desirable

      • At least 3 years people management experience.

      • Minimum of 5 years in a IT leadership role experience

      Apply Today

      Insurance Sales Agent

      Phoenix, Arizona

      We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      Why work for us?

      • Compensation – Generous base plus commission pay structure with the ability to earn commission on every policy

      • Licensing Assistance – AAA will reimburse a portion of the costs of licensure

      • No Overhead Costs – W-2 structure with dedication space in a AAA Arizona branch.

      • Benefits – Medical, Dental, Vision, wellness program and more!

      • 401k Matching – $1 for $1 company match up to 6% of pay.

      • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.

      • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

      Summary

      Sales Agents serve our Members by selling Property & Casualty and Roadside Assistance insurance that meets the Member’s needs.

      Essential Functions

      • Uses sales techniques and product knowledge to identify customer-specific needs to generate new sales, retain existing insured’s and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.

      • Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Associate’s manager.

      • Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.

      • Consistently provides all Members with a sales and service experience that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.

      • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.

      • Responds to customer inquiries and requests relating to insurance products and membership.

      • Researches and resolves customer service issues. Often assists the insured in initiating the first notice of loss on claims.

      Education & Experience/Licenses & Certifications

      • High school diploma or GED required. Bachelor's degree in a relevant field preferred.

      • 2 to 4 years of sales experience preferred.

      • Currently possesses, or has the ability to acquire unrestricted state issued license(s) required to place property and casualty insurance within twenty-one (21) calendar days of start date. Depending on start date,  active property and casualty license(s) may be required.

      Work Environment/Physical Requirements

      Works in an office environment sitting at a desk, table or computer workstation for extended periods of time.  May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

      #IA

      Apply Today

      Director, MSC Sales and Service Insurance

      Clearfield, Utah

      We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      We are passionate about maintaining a diverse and inclusive workplace that reflects the people and culture of the communities we serve, and fostering an environment in which everyone can realize their full potential and grow without barriers. We celebrate our differences as they make us stronger and invigorate our workplace. We believe that each of us enriches our culture by contributing unique perspectives, valuable insights and key strengths. We want each of our Team Members to feel valued, respected and supported. 

      Why Work For Us?

      • Benefits – Medical, Dental, Vision, wellness program and more!

      • 401k Matching – $1 for $1 company match up to 6% of pay

      • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan

      • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities

      • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

      Summary

      This position is responsible for managing the overall growth, development, profitability, and member satisfaction of one or more DSU teams

      Essential Functions

      • Accountable for delivery of revenue and profitability through DSU team(s) P&L management.

      • Responsible for the sale of all AAA products (Membership, P&C Insurance and Travel).

      • Tracks and analyzes all sales metrics to optimize distribution strategy of all lead sources.

      • Forecasts staffing needs and maintains staffing pipeline through active recruiting.

      • Conducts performance evaluation, implements sales actions plans/coaching, and performance management activities for employees.

      • Ensures compliance with AAA policies, procedures, standards and regulations.

      • Provides feedback to assist in competitive positioning of AAA products and services (e.g., products, pricing, distribution approaches).

      Knowledge/Skills/Abilities

      • Strong business acumen skills

      • Strong written and verbal communication skills.

      • Strong problem-solving, quantitative and analytical skills with a proven ability to make data-driven decisions

      • P&L accountability and/or progressively responsible revenue/expense accountability (preferred)

      • In-depth knowledge of Membership, Insurance, Travel, Retail or Financial Services organization(s) (Preferred)

      • Knowledge of AAA products and systems (Preferred)

      Education & Experience / Licenses & Certification

      • 3-5 years Sales and/or service experience

      • 2 + years Supervisory experience in travel, retail sales, insurance or service industry. Comparable experience in a management capacity may also be considered. (Preferred)

      • Property and Casualty License (Preferred)

      • Bachelor’s Degree Preferred

      • High School Diploma or GED

      • Valid Driver's License

      • Bi-lingual communication skills (Preferred)

      • Strong computer skills, including proficiency with MS Office applications (Word, Excel, PowerPoint, Outlook)

      Work Environment/Physical Requirements

      • Entire work time is conducted in an office setting

      • Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

      • Must be able to understand and follow complex instructions

      **Please note that you will be asked to complete a candidate assessment following your application, via email. Your application will not be considered until the assessment has been completed.** 

      AAA…we're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service. We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.  We're community-minded, and celebrate the growth, development, and successes of our diverse Team Members.  Whether you’re just starting your journey or looking to grow your career, we’ll support you every step of the way.

                           

      We’ll value your skills and experience. We’re building a performance organization with heart and developing a pipeline of tomorrow’s leaders. Your work will be enhanced with training opportunities, a mentoring program and our Promote-from-within philosophy. We celebrate our diversity and leverage the power of many minds. 


       

      Apply Today

      AAA Tow Driver

      Tucson, Arizona

      We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members. ​

      Why work for us?

      • Great Pay – $15.38/hour

      • Bonus- Generous Monthly Incentive bonus

      • Training – You’ll attend a thorough, comprehensive, training program

      • Benefits – Medical, Dental, Vision, wellness program and more!

      • 401k Matching – $1 for $1 company match up to 6% of pay

      • Paid Time Off – Ten hours per month, ten holidays annually, and 24 hours per year earmarked for volunteer activities

      • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

      • ​Advance opportunities and more!

       

      What our Roadside Service Technicians do:

      • Driving and operating a service vehicle (i.e. loading/towing vehicles, flat tire changes, lock-out, fuel delivery services, etc.)

      • On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving

      • Utilizing on-board computer, radio communications, and mapping systems

      • Completion of daily paperwork (i.e. call-logs, battery invoices, cash receipts, etc.)

      • Inspecting and submitting maintenance reports of company vehicles for safe and efficient operation

      • Education and training. I.E.: AAA Compliance Training, RPST,TSAAC, Lock-out, PSP, Battery Service Training

       

      Education & Experience/Licenses & Certification

      • Must be at least 21 years of age to operate AAA vehicles

      • Must have open shift availability

      • Ability to drive a manual/automatic shift vehicle

      • Customer service skills and the ability to interact with a wide-range of people

      • Basic math skills

      • Basic automotive/mechanic knowledge and experience operating a motor vehicle with a valid driver’s license

      • Basic computer knowledge

      Work Environment/Physical Requirements:

      Works outdoors at vehicle sites when servicing vehicles. Lifting and carrying tires and parts, weighing up to 50 pounds, several times a day; bending, kneeling and stooping as required for service calls. Works in all weather and all traffic conditions. Vehicle recovery sites may be wet, messy and hazardous.

      Service Providers are required to provide a photograph for identification purposes. If needed for identification purposes, a photograph may be obtained after an offer of employment is made and accepted.   

       

      **Please note that you will be asked to complete a candidate assessment following your application, via email. Your application will not be considered until the assessment has been completed.**

      We’ll value your skills and experience. We’re building a performance organization with heart and developing a pipeline of tomorrow’s leaders. Your work will be enhanced with training opportunities, a mentoring program and our Promote-from-within philosophy. We celebrate our diversity and leverage the power of many minds.

      #E

      Apply Today

      Senior Product Analyst

      Walnut Creek, California

      We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members. ​

      Summary

      Reporting to the Manager of Product Analytics, the Senior Marketing Product Analyst will have product knowledge and be assigned responsibility for conducting data analytics to drive business results and goals.  The role, will work on the marketing analytics lifecycle, from recommending campaigns and experiments, to developing foundational dashboards and leveraging data to drive key strategic decisions. 

      Essential Functions

      • Functions as the analytics partner for integrated marketing campaigns, including establishing consistent tracking, KPIs, and dashboards
      • Performs complex analysis of data and the relationship to operational and financial objectives of the organization. Proactively analyzes data and delivers insights to business customers to deepen their understanding of key issues
      • Collaborates with internal and external partners/ stakeholders to investigate issues, make recommendations and develops action plans to achieve goals
      • Identifies and troubleshoots data issues, working with IT and other areas as needed
      • Pulls data from internal and external partners to evaluate performance and develop insights on marketing campaigns and allocation of creative assets
      • Performs return on Investment (ROI) calculations to improve cost per key performance indicators (KPI) on marketing campaigns, including digital and traditional and provides recommendations to product managers on ways to improve marketing efficiencies
      • Analyze return on marketing investment (ROMI), lifetime value (LTV) and attribution model data to present insights to Product Managers(PM, Associate Product Managers (APM), on how/where best to drive business forward
      • Coaches & mentors teammates on standard analytic approach and actions to take to ensure high quality and effectiveness

      Knowledge/Skills/Abilities

      • Knowledge of AAA business & product concepts
      • Ability to structure and conduct data analyses relevant to complex business issues using research, analytical, data processing and mathematical skills
      • Drive interpretation, socialization, and adoption of analytics insights with demonstrated ability to make effective formal presentations and make recommendations to improve marketing efficiency
      • Oral and business writing communication skills and the ability to share analyses and recommendations to non-technical audiences
      • Understanding of marketing channels and impact on marketing effectiveness.  Experience in data-oriented marketing channels like digital and direct mail
      • Creative problem solver, positively challenging the status quo to drive solutions with a can-do attitude to overcome any obstacles and get things done
      • Experience writing and optimizing SQL queries, data mining and working with large data sets, Knowledge of database structures including relational database concepts
      • Advanced Microsoft Excel skills, including charts/graphs, pivot tables, lookups, and complex nested formulas
      • Experience with business intelligence, reporting and visualization platforms (Tableau, DOMO, Looker, Cognos etc)
      • Proficiency in MS-PowerPoint or Google Slides

      Education & Experience/Licenses & Certification

      • Bachelor's degree in a related area, advanced degree preferred
      • 5+  years in a data-centric business-to-consumer role (e.g. Marketing Analytics, Product Analytics, Customer Data Analytics, Applied Data Science, etc.)
      • SCRUM certified and/ or agile methodology experience
      • Executive presence and ability to collaborate with senior leadership
      • Expertise in SQL and proficiency in another data programming language (Python, R, etc.)

      Work Environment/Physical Requirements
      Works in an office environment sitting at a desk, table or computer workstation for extended periods of time. 
      May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

      Apply Today

      Marketing Analyst - Remote - Must Live in Arizona or Utah

      Phoenix, Arizona

      We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      Why Work For Us?

      • Benefits – Medical, Dental, Vision, wellness program and more!

      • 401k Matching – $1 for $1 company match up to 6% of pay

      • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan

      • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities

      • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

      Summary

      Reporting to the Manager of Product Analytics, the Marketing Product Analyst will have product knowledge and be assigned responsibility for conducting data analytics to drive business results and goals.  The role, will work on the marketing analytics lifecycle, from recommending campaigns and experiments, to developing foundational dashboards and leveraging data to drive key strategic decisions. 

      Essential Functions

      • Functions as the analytics partner for integrated marketing campaigns, including establishing consistent tracking, KPIs, and dashboards
      • Performs  analysis of data and the relationship to operational and financial objectives of the organization. Analyzes data and delivers insights to business customers to deepen their understanding of key issues
      • Collaborates with internal and external partners/ stakeholders to investigate issues, make recommendations and develops action plans to achieve goals
      • Identifies and troubleshoots data issues, working with IT and other areas as needed
      • Pulls data from internal and external partners to evaluate performance and develop insights on marketing campaigns
      • Performs return on Investment (ROI) calculations to improve cost per key performance indicators (KPI) on marketing campaigns, including digital and traditional and provides recommendations to product managers on ways to improve marketing efficiencies
      • Gathers inputs for return on marketing investment (ROMI), lifetime value (LTV) and attribution model data

      Knowledge/Skills/Abilities

      • Knowledge of AAA business & product concepts
      • Ability to structure and conduct data analyses relevant to complex business issues using research, analytical, data processing and mathematical skills
      • Oral and business writing communication skills and the ability to share analyses and recommendations to non-technical audiences
      • Understanding of marketing channels and impact on marketing effectiveness.  Experience in data-oriented marketing channels like digital and direct mail
      • Creative problem solver, positively challenging the status quo to drive solutions with a can-do attitude to overcome any obstacles and get things done
      • Experience writing and optimizing SQL queries, data mining and working with large data sets, Knowledge of database structures including relational database concepts
      • Advanced Microsoft Excel skills, including charts/graphs, pivot tables, lookups, and complex nested formulas
      • Experience with business intelligence, reporting and visualization platforms (Tableau, DOMO, Looker, Cognos etc)
      • Proficiency in MS-PowerPoint or Google Slides

      Education & Experience/Licenses & Certification

      • Bachelor's degree in a related area, advanced degree preferred
      • 3-5 years in a data-centric business-to-consumer role (e.g. Marketing Analytics, Product Analytics, Customer Data Analytics, Applied Data Science, etc.)
      • SCRUM certified and/ or agile methodology experience
      • Expertise in SQL and proficiency in another data programming language (Python, R, etc.)

      Work Environment/Physical Requirements
      Works in an office environment sitting at a desk, table or computer workstation for extended periods of time. 
      May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

      #CATH_R

      Apply Today

      Member Experience Associate

      San Jose, California

      We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      Summary:

      The Member Experience Associate acts in a service and sales capacity, responsible for providing caring, outstanding Member service with heart while actively promoting cross sales referrals, sales and branch promotions.

      Essential Functions

      • Performs routine sales, service and operational functions for AAA Members including; DMV, cashiering, auto travel, notary and insurance sales support, with expectations for maintaining required standards, policies and procedures.
      • Understands and actively promotes products and services to achieve individual goals in support of meeting organization goals and objectives.
      • Overcomes obstacles that create barriers to Team Member or branch efforts and identifies process improvement opportunities and proposes solutions.
      • Acts as an agent for change while promoting AAA’s guiding principles and core values.

      Knowledge/Skills/Abilities

      • Demonstrates sales and service skills. Able to effectively interact, face-to-face, with new, prospective and existing Members.
      • Accuracy and comfort handling money, making change, balancing cash drawer.
      • Good computer skills, proficient in both reading and basic arithmetic.
      • Good written and verbal communication skills in person and over the phone.
      • Ability to multitask in response to requests, requirements and Member/Team Member expectations. Ability to accept feedback and correct course as necessary.

      Education & Experience / Licenses & Certification

      • High school diploma or GED required.
      • Two years sales or customer service experience.
      • Experience working with sales and service standards and goals.
      • Current & valid Driver's License with clean history may be required.
      • Bonding and fingerprinting may be required.
      • P&C Licensing is preferred and may be required upon hire.
      • Bilingual Spanish preferred

      Work Environment/Physical Requirements

      • Works in a variety of office environments where standing, walking or sitting at a desk, table or computer workstation may be required for extended periods of time.
      • May travel by car, plane or other form of transportation to attend business meetings or conferences.
      • May be required to work in one or more locations in a defined service area. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

      #MEL

      Apply Today

      AAA Tow Truck Driver

      Phoenix, Arizona

      We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      Description

      We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members. ​

      Why work for us?

      • Great Pay – $15.38/hour

      • Bonus- Generous Monthly Incentive bonus

      • Training – You’ll attend a thorough, comprehensive, training program

      • Benefits – Medical, Dental, Vision, wellness program and more!

      • 401k Matching – $1 for $1 company match up to 6% of pay

      • Paid Time Off – Ten hours per month, ten holidays annually, and 24 hours per year earmarked for volunteer activities

      • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

      • ​Advance opportunities and more!

       

      What our Roadside Service Technicians do:

      • Driving and operating a service vehicle (i.e. loading/towing vehicles, flat tire changes, lock-out, fuel delivery services, etc.)

      • On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving

      • Utilizing on-board computer, radio communications, and mapping systems

      • Completion of daily paperwork (i.e. call-logs, battery invoices, cash receipts, etc.)

      • Inspecting and submitting maintenance reports of company vehicles for safe and efficient operation

      • Education and training. I.E.: AAA Compliance Training, RPST,TSAAC, Lock-out, PSP, Battery Service Training

       

      Education & Experience/Licenses & Certification

      • Must be at least 21 years of age to operate AAA vehicles

      • Must have open shift availability

      • Ability to drive a manual/automatic shift vehicle

      • Customer service skills and the ability to interact with a wide-range of people

      • Basic math skills

      • Basic automotive/mechanic knowledge and experience operating a motor vehicle with a valid driver’s license

      • Basic computer knowledge

      Work Environment/Physical Requirements:

      Works outdoors at vehicle sites when servicing vehicles. Lifting and carrying tires and parts, weighing up to 50 pounds, several times a day; bending, kneeling and stooping as required for service calls. Works in all weather and all traffic conditions. Vehicle recovery sites may be wet, messy and hazardous.

      Service Providers are required to provide a photograph for identification purposes. If needed for identification purposes, a photograph may be obtained after an offer of employment is made and accepted.   

       

      **Please note that you will be asked to complete a candidate assessment following your application, via email. Your application will not be considered until the assessment has been completed.**

      We’ll value your skills and experience. We’re building a performance organization with heart and developing a pipeline of tomorrow’s leaders. Your work will be enhanced with training opportunities, a mentoring program and our Promote-from-within philosophy. We celebrate our diversity and leverage the power of many minds.

      #ERS

      Apply Today

      Life Insurance Agent

      Ogden, Utah

      We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      Essential Functions

      • Maximizes life insurance market penetration with current members and property/casualty insureds and stays vigilant for new sales opportunities. Maintains high quality production and persistency standards to assure profitable growth.  Identifies and develops sales opportunities within the community.  Follows company approved sales process in the completion of required financial, activity and sales reporting.
      • Provides life sales support and training on lead development and identification for the frontline employees, Insurance Sales Agents (P/C) and other staff who come in contact with members/ insureds.  Establishes and maintains strong working relationships with front line employees, Sales Agents and the branch management team. Notifies Agents in a timely manner of result with referred lead.  Provides leads from life insureds and other calls to Sales Agents for other products/services, i.e., membership, auto/homeowners and travel insurance.
      • Stays well-informed of changes and developments in policy and/or external practices. Attends meetings to obtain information, provide input, keep lines of communication open, stay updated and offer sales ideas when appropriate.  Keeps current in industry; maintains continuing education for licensure.
      • Develops annual business plan with input and involvement from the Life Sales Manager to meet goals and determine responsibilities, including new business life sales, quality standards, as well as building outstanding customer relationships. Reviews plan objectives and reassesses strategies to align performance relative to annual sales goals.
      • Ensures compliance with NCNU and AAA Life and regulations, as well as external regulations

      Knowledge/Skills/Abilities

      • Strong interpersonal, presentation and communication skills needed to interact with staff, members and insureds effectively
      • Ability to cultivate relationships with peers and staff; educates staff to make referrals to Life Insurance
      • Agents
      • Computer skills in basic software applications, and navigating business applications specific to life insurance
      • Demonstrated skills in selling life insurance and annuities; Skills to develop, track and effectively follow up on leads (preferred)
      • Strong knowledge in sales techniques, life product line illustrations, features and benefits (preferred)
      • Demonstrated skills in prospecting and lead generation abilities (preferred)
      • Bilingual communication skills (preferred)

      Education & Experience/Licenses & Certification

      • High School Diploma or GED
      • Valid Automobile Operator's License
      • Active State Resident Life Insurance License
      • Bachelor's degree in related area or an equivalent combination of education and experience
      • (preferred)
      • 1+ years experience in Life Insurance and/or Annuity Sales (preferred)
      • CLU, ChFC and/or LUTCF Designations (preferred)

      Work Environment/Physical Requirements

      Works in an office environment sitting at a desk, table or computer workstation for extended periods of time.  May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

      #LIFE

      Apply Today

      House Manager Team Leader - Member Care

      Clearfield, Utah

      We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      Essential Functions

      60% Supervisory

      • Provides daily direction and communication to team members to ensure Member inquiries and concerns are resolved in a timely, efficient and knowledgeable manner.
      • With Training team, create training material and trains and coaches team members.
      • Meets with team members on a regular basis to provide performance feedback.
      • Supervises departmental work activities and ensures scheduling adherence to achieve business objectives.
      • Responsible for goal setting, on-going performance feedback and evaluation and documentation of performance for team
      • Monitors, audits and reports daily team and individual performance statistics and provides efficiency improvement recommendations to management.
      • Assists in the development, updating and implementation of disciplined operating practices.
      • Participates in the recruitment process of potential team members including but not limited to screening applicants, interviewing, and employment decision.
      • Ensures team is in compliance with policies, procedures, standards and regulations. Keeps management informed of issues.
      • Assists in managing department expenses (e.g. overtime, rewards & recognition, travel, meal, office supplies).

      20% Customer Service

      • Manages Member Escalations
      • Responds to Member Emails
      • Schedules Member visits

      20% Operations

      • Maintains knowledge of House Manager business and serves as subject matter expert.
      • Oversees the scheduling of House Manager Associates
      • Coordinates work tickets with House Manager Associates
      • Performs other related duties as assigned.

      Knowledge/Skills/Abilities:  

      • Leadership capability of direct and non-direct reports
      • Strong written and verbal communication
      • Strong computer skills, including proficiency with MS Office applications (Word, Excel, PowerPoint)
      • Bi-lingual communication skills (Preferred)
      • Operations management experience (Preferred)
      • Knowledge of AAA products and systems (Preferred)

      Education & Experience / Licenses & Certification

      • Customer/Member service experience
      • Supervisory experience in service industry. Comparable experience in a team lead capacity may also be considered. (Preferred)
      • Bachelor’s Degree Preferred
      • High School Diploma or GED required
      • Valid Driver's License Work Environment/Physical Requirements
      • Entire work time is conducted in an office setting
      • Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.
      • Must be able to understand and follow complex instructions
      Apply Today

      Lead Developer - Fullstack - Node Js, React, Go - Remote - Must Live in Arizona or Utah

      Clearfield, Utah

      We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members. ​

      We are passionate about maintaining a diverse and inclusive workplace that reflects the people and culture of the communities we serve, and fostering an environment in which everyone can realize their full potential and grow without barriers. We celebrate our differences as they make us stronger and invigorate our workplace. We believe that each of us enriches our culture by contributing unique perspectives, valuable insights and key strengths. We want each of our Team Members to feel valued, respected and supported. 

      Why Work For Us

      • Benefits – Medical, Dental, Vision, wellness program and more!

      • 401k Matching – $1 for $1 company match up to 6% of pay

      • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan

      • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities

      • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

      Work from home opportunity - Candidates must be located in Utah or Arizona

      Summary:  

      As part of the digital development team, this role will lead the development of our externally facing web properties and lead a team of internal and external developers to build, continually enhance and support the site.   This is a hands-on role that will have direct responsibility for technical design, development, team training and the execution of our digital technology roadmap for delivering our channel strategy.

      Essential Functions

      • Define technical approach and assign to team for development. Documents solutions with concise and clear explanations

      • Leads efforts to improve site availability and performance. Implements new digital technologies, upgrades and enhancements

      • Provides technical direction to web development team to ensure projects align with technical strategy

      • Collaborate and scope requested new digital features, and analyzes user needs to determine technical requirements.

      • Writes consistent, clean and maintainable code. Evaluate code to ensure that it is valid, is properly structured, meets industry standards, and is compatible with various browsers, devices, or operating systems. 

      • Stays current on latest trends in web technologies and application design

      • Formalizes a system for new developer onboarding and ongoing training regiments

      • Work with front-end and back end developers and designer to provide guidance on best practices

      Knowledge/Skills/Abilities

      • Deep Drupal expertise and prior experience building, leading and architecting Drupal applications

      -OR-

      • Expert knowledge of all parts of the web stack – HTML/Javascript/CSS, web servers, app servers, caching, database development, tool development with a specific emphasis on web development and presentation layer technologies

      • Deep experience architecting web solutions

      -OR-

      • Experience writing technical design docs and driving them through development

      • Demonstrated strong technical leadership

      • Ability to guide technical discussions with both technical and non-technical audiences

      • Ability to perform complex Drupal development tasks including custom module development using the Drupal API system and hooks from major Drupal core systems

      Education & Experience/Licenses & Certification

      • Bachelor's degree in related area or an equivalent combination of education and experience.

      • 10+ years Minimum experience architecting web solutions

      • 5+ years training and mentoring a team of developers, preferably in an agile environment

      Work Environment/Physical Requirements

      Can be based remotely depending upon capabilities, maturity, leadership acumen and personal situation. Works in an office environment sitting at a desk, table or computer workstation for extended periods of time. May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

      **Please note that you will be asked to complete a candidate assessment following your application, via email. Your application will not be considered until the

      assessment has been completed.** 

                           

      We’ll value your skills and experience. We’re building a performance organization with heart and developing a pipeline of tomorrow’s leaders. Your work will be enhanced with training opportunities, a mentoring program and our Promote-from-within philosophy. We celebrate our diversity and leverage the power of many minds.  

      #CATH_RX

      Apply Today

      Automotive Technician

      Peoria, Arizona

      We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      Sun City Auto Center Opening Spring of 2021!

      Come Join Us


      Check out the benefits!

      • State of the art equipment with regular software updates
      • Paid training with opportunities for growth
      • Tuition reimbursement for automotive education and ASE Certifications
      • Clean well equipped shops with consistent car count
      • Exceptional benefits within 30 days of hire, with employer contribution to medical/Dental/Vision premiums
      • 401K Matching $1 to $1 up to 6% annually
      • 15 Paid Days off (20 after 1 year) + 9 paid holidays, some Saturdays and no Sundays
      • A free AAA Membership and numerous employee discounts

      Job Responsibilities:

      • Performs work that is indicated on Approved Repair Orders.

      • Performs only needed and or customer requested services on vehicles. 

      • Performs all repairs according to MAP (Motorist Assurance Program), OEM (Original Equipment Manufacturers) or accepted industry standard procedures

      • Assures all repairs are for the benefit of the member/customer. 

      • Test drives all vehicles when practical for any/all performance or drivability concerns before performing work

        • Exception: when unsafe or vehicle not drivable

        • Retest drives after repairs completed to verify that repair solved defined problems

      • Maintains clean and safe work environment; cleans spills and debris immediately to reduce hazards

      • Maintain company provided equipment and machinery

      • Follows company and industry safety rules and regulations

      • Reports all unsafe conditions to supervisor including but not limited to lifts, overhead doors, and equipment

      • Attends all required training, seeks additional training to maintain and increase effectiveness

      • Keeps up to date on industry trends and repair procedures. 

      • Attends and successfully completes at least 24 hours of continuing auto repair training per year sponsored and/or provided by the club. 

      • Maintains customer vehicles in regard to cleanliness and does not tune or otherwise adjust any controls within the vehicle.

      • Verifies as soon as practicable that parts ordered for the vehicle assigned to them are correct.

      • Performs digital inspection and documents to their full potential. Notates all pertinent information into the shop inspection or management system, attaches all photos or videos to illustrate repairs or needs to the inspection. 

      • Assures all comeback related repairs are prioritized as directed by manager or lead. 

      • Communicates effectively as necessary with manager, service advisors and other technicians to contribute to the overall performance of the location 

      • Responsible for the safety and accuracy of all repairs made and or systems inspected to assure vehicle is as safe or more safe condition as was prior to work commencing

      • Performs other related duties as assigned.

      • Note: May require travel to different locations on an as needed basis

      Knowledge/Skills/Abilities

      • Effective verbal and written communication skills in the language(s) required for the role, as justified for business necessity

      • Effective organization, interpersonal and negotiation skills

      • Ability to work scheduled hours as necessitated by business need

      • Math and computer skills with experience using software applications including word processing, browsers, and email

      • Member service focus

      • Ability to drive vehicles equipped with manual transmission

      • Knowledge of equipment/tool operation and diagnostic/repair procedures

      • Maintains 100% productivity as measured by dividing hours worked by labor hours flagged

      Education & Experience/ Licenses & Certifications

      • High School diploma or equivalent certification (GED)

      • Valid driver license and acceptable driving record

      • At least four  years experience as an automobile technician 

      • ASE Master Tech with L1 certification level or equivalent OEM certifications and fulfills ASE requirement within one year of hire. .

      • Smog Repair and Testing Certification preferred (CA only)

      Work Environment/Physical Requirements

      • Ability to lift and or carry up to 50lbs

      • Standing, bending, kneeling, pushing, reaching, lifting, climbing ladders

      • Exposure to loud noises

      Apply Today

      Service Advisor

      Peoria, Arizona

      We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      Sun City Auto Center Opening Spring of 2021!

      Come Join Us

      Check out the benefits!

      • Exceptional benefits within 30 days of hire, with employer contribution to medical/Dental/Vision premiums
      • 401K Matching $1 to $1 up to 6% annually
      • 15 Paid Days off, some Saturdays and no Sunday work hours (20 days after 1 year)
      • Opportunities for growth
      • Clean well equipped shops with consistent car count
      • A free AAA Membership and numerous employee discounts

      Summary  

       

      Essential Functions

      • First line sales agent for customers vehicles.
      • Responsible to sell and schedule vehicle repairs, write the repair orders, dispatch the job to the technician, provide estimates, sell additional repairs  as needed, and inform the customer of repair status.
      • Required to collect payment, open and close cashier process.
      • Respond to customer concerns or complaints and escalate to
      • Management complaint the advisor is unable to resolve.
      • Answer incoming phone calls to schedule service appointments, follow-up calls with customer regarding repair status, outbound calls to prior and/or customers  regarding service.
      • Maintain a safe and clean work area and assist  to maintain safe and clean work areas as needed. 
      • Participate in ongoing training as assigned by management. Study technical bulletins, industry magazines, and technical web sites.

       

      Knowledge/Skills/Abilities 

      The requirements  listed below are representative  of the knowledge, skills, and/or abilities required to successfully perform the job.
      Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

      • Previous sales and service advisor experience required​

       

      Education & Experience/Licenses & Certification

      Indicate Federal or State Requirements;  (Licensed to sell insurance products in the state, valid driver's license.)
      Valid Arizona driver's license and current 39 month driving record.

        Apply Today

        Automotive Technician

        Chandler, Arizona

        We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

        Why Work With Us:

        Check out the benefits!

        • 14 locations with Sun City and Tempe coming soon.
        • Sign on Bonus - $2,500
        • Great Pay – $35K to $120K DOE, Hourly Pay, Wrench Rate and incentive plans
        • Clean well equipped shops with consistent car count and state of the art equipment
        • Paid training
        • Exceptional benefits within 30 days of hire, with employer contribution to medical/Dental/Vision premiums
        • 401K Matching $1 to $1 up to 6% annually
        • 15 Paid Days off  (20 after 1 year) + 9 paid holidays, some Saturdays and no Sundays
        • Opportunities for growth
        • Tuition reimbursement for automotive education and ASE Certifications
        • A free AAA Membership and numerous employee discounts

        What You'll Do.

        • Successfully complete automotive service and repair work
        • Perform work according to safety guidelines.  
        • Complete vehicle inspection form and vehicle diagnostic form and submit to service advisor.  
        • Complete documentation of repair work completed.
        • Advises service advisor of change in a vehicles status.
        • Inspect vehicles for additional needed repairs or maintenance and recommend them to the service advisors for sale to customers.
        • Responsible for maintaining a safe and clean work area.  
        • Participate in ongoing training as assigned by management.
        • Study technical bulletins, industry magazines, and technical websites. 

        What You've Done.

        • 3-5 years automotive repair experience 
        • 2+ ASE Certifications required or equivalent experience.
        • Valid Arizona driver’s license and current 39 month driving record. 
        • Candidates will be considered if certifications have expired within the last 2 years. 
        • Candidate will be required to re-certify in at least 2 areas at the next testing cycle as a condition of employment. 

        Work Environment/Physical Requirements

        • Ability to lift and or carry up to 50lbs
        • Standing, bending, kneeling, pushing, reaching, lifting, climbing ladders
        • Exposure to loud noises

        PHYSICAL DEMANDS: Required by the Americans with Disabilities Act (ADA).
        The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions o this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk and hear, required to sit, occasionally required to stand and walk; use and to finger, handle, or feel; and reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, peripheral vision and the ability to focus. Identify specific hazards as necessary (use of chemicals, equipment, driving).

        May be exposed to chemicals, pneumatic air, electrical, lifting, tripping and/or falling, drives member and/or company vehicle.

        #MCC

        Apply Today

        Senior Business Analyst, A3 Smart Home

        Tempe, Arizona

        We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

        At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

        Why Work For Us?

        • Benefits – Medical, Dental, Vision, wellness program and more!

        • 401k Matching – $1 for $1 company match up to 6% of pay

        • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan

        • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities

        • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

        Our Senior Business Analyst for our Smart Home product supports the overall business strategy and corporate objectives by extracting/cleaning data to perform analysis to support the identification of business needs and determine solutions to business problems. Senior level, competent to work in all phases of the unit’s assignments. Incumbents work with independence and require only guidance for complex or unusual assignments. May provide technical advice or analytics guidance to associates and other functional areas.

        Essential Functions:

        • Performs evaluations on operations / products and develops/implements financial strategies covering a wide range of issues affecting business unit decision, profits and financial strength. Determines possible implications on various divisions/ departments and makes recommendations as needed.

        • Reviews and provides recommendations on the business unit’s operational / product / financial reports. Interprets the contents for management, alerts them to significant issues and / or opportunity trends.

        • Based on findings of identified trends and analysis conducted, participates in the development of division’s business plan in support of corporate objectives.

        • Develops and prepares complex Product and Operational reports for management. Performs variance and trend analysis. Supports findings with research, statistical analysis, rationale, and other related activities for use in management decisions. These include financial and analytical models for decision making.

        • Develops a variety of reporting methodologies to capture identified trends and recommends solutions, strategies and actions. This includes developing charts, graphs, tables that consolidate data in a meaningful way for review by management.

        • Reports on key metrics and provides recommendations to improve the division’s efficiency.

        • Reviews the tracking and reporting methodologies and recommends better ways to track and trend collected data to provide management with more meaningful ways to review the data.

        Education, Skills and Knowledge:

        • Bachelor's degree in related or equivalent combination of education and experience

        • Advanced proficiency with SQL and Tableau

        • Strong mathematical skills needed

        • Advanced analytical skills to effectively identify problems and develop solutions

        • Strong communication, particularly in business writing

        • Project management experience to accurately complete detail data assignments, understand and interpret broad operational / product/ financial concepts and their application to the business unit and A3 Smart Home

        • Proficient in the use and development of operational / product / financial concepts as they apply to business unit and A3 Smart Home

        • Advanced interpersonal and inter-departmental skills

        • Strong understanding of the use and development of operational models and other related reporting software (preferred)

        • Business intelligence & visualization experience to program and build interactive dashboards for operational decisions (preferred)

        • 5+ years experience conducting business and/or financial analysis

        • Master’s degree in related area (preferred)

        VIC_RX

        Apply Today

        Outside Sales Representative

        Tempe, Arizona

        We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

        AAA recently acquired SafeGuard, the 11th largest smart home security company in the United States, with the vision to become the most trusted brand in this industry.  Safeguard, has been Protecting Arizona families and businesses for over 50 years; we are Arizona's largest locally-operated security provider. With an A+ Better Business Bureau Ranking, we prove every day that we love being there for and helping our customers.  We work hard to create an environment where you can thrive and use your skills and talents to help us deliver legendary Customer Service. You’ll help positively impact every homeowner and the communities that we serve.

        This position is responsible for creating new commercial accounts and providing existing clients upgrade options. They are also responsible recurring monthly revenues utilizing core integration services through professional consultations with new and existing clients. Increase the number of members using monthly recurring services and system installations to create revenue that supports the overall company revenue goals and objectives.

        Why work for us?

        • Job Stability - Strong AAA Brand
        • Base salary, uncapped commission and car allowance
        • Great Benefits - Medical/Dental/Vision
        • Retirement - 401k matching up to 4%
        • Work/Life Balance - PTO 3 Weeks + 9 paid holidays

        Responsibilities/Job Duties:

        • Conduct site visits with clients, design, and the project management teams
        • Review client budget requirements and match with lease/purchase options available
        • Review electronic multi system integration to eliminate the need for on-site support
        • Work with design team preparing estimates based on site evaluations
        • Prepare and present system proposals to new and existing clients
        • Give demonstration of current technology to show advantages of obsolete or vacant technology
        • Give system demos utilizing on-line or smart device apps 
        • Manage/close company leads through a consultative sales approach
        • Create new business opportunities through new and existing clients
        • Grow and maintain a client base using constant communication strategies
        • Maintain and grow industry knowledge
        • Attend networking events, association events and others trade organized events
        • Keep current on AHJ and other governing municipality requirements to ensure compliance
        • Maintain trackers daily and weekly for client progress and sales status
        • Attend weekly sales meeting
        • Other duties as assigned

        Knowledge and Skills:

        • 2-3 years’ experience in a sales representative role
        • Experience in the area of security, fire, access control and video sales is a plus
        • High School Diploma or equivalent GED
        • Strong computer skills in Word, Excel and Outlook
        • Proficient with smart devices
        • Outstanding organizational and time management skills
        • Must be able to commute throughout the valley to client job sites.
        • Strong territory awareness, monitor and know what is going on in your region
        • Must be able to provide outstanding customer service
        • Must have strong verbal and written communication skills
        • Must be able to communicate professionally and effectively with external clients and internal stakeholders
        • Manage and plan daily and weekly schedule and workload to deliver on sales goals
        • Must be extremely self-motivated

        #SAFE

        Apply Today

        General Service Technician

        Goodyear, Arizona

        We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

        Check out the benefits!

        • State of the art equipment
        • Tuition reimbursement for automotive education and ASE Certifications
        • Clean well equipped shops with consistent car count
        • Exceptional benefits within 30 days of hire, with employer contribution to medical/Dental/Vision premiums
        • 401K Matching $1 to $1 up to 6% annually
        • 15 Paid Days off (20 after 1 year) + 9 paid holidays, some Saturdays and no Sundays
        • A free AAA Membership and numerous employee discounts

        Job Responsibilities:

        • Performs oil changes and lubrication service for member and nonmember vehicles.

        • Performs tire repairs and installation service for member and nonmember vehicles.

        • Performs other minor repairs as assigned by Lead Tech or Service Advisor, according to their abilities.

        • Assist upper level technicians as needed and for experience.

        • Test drives vehicles when practical for any/all performance or drivability concerns before performing work

          • Exception: when unsafe or vehicle not drivable

          • Retest drives after repairs completed to verify that repair solved defined problems

        • Maintains clean and safe work environment; cleans spills and debris immediately to reduce hazards

        • Maintain company provided equipment and machinery

        • Follows company and industry safety rules and regulations

        • Reports all unsafe conditions to supervisor including but not limited to lifts, overhead doors, and equipment

        • Attends all required training, seeks additional training to maintain and increase effectiveness

        • Keeps up to date on industry trends and repair procedures. 

        • Attends and successfully completes at least 12 hours of continuing auto repair training per year sponsored and/or provided by the club. 

        • Maintains customer vehicles in regard to cleanliness and does not tune or otherwise adjust any controls within the vehicle.

        • Verifies as soon as practicable that parts ordered for the vehicle assigned to them are correct.

        • Performs all repairs according to MAP (Motorist Assurance Program), OEM (Original Equipment Manufacturers) or accepted industry standard.

        • Performs digital inspection and documents to their full potential. Notates all pertinent information into the shop inspection or management system, attaches all photos or videos to illustrate repairs or needs to the inspection. 

        • Assures all comeback related repairs are prioritized as directed by manager or lead. 

        • Communicates effectively as necessary with manager, service advisors and other technicians to contribute to the overall performance of the location 

        • Responsible for the safety and accuracy of all repairs made and or systems inspected to assure vehicle is as safe or more safe condition as was prior to work commencing

        • Performs other related duties as assigned.

        • Note: May require travel to different locations on an as needed basis

        Knowledge/Skills/Abilities

        • Effective verbal and written communication skills in the language(s) required for the role, as justified for business necessity

        • Effective organization, interpersonal and negotiation skills

        • Ability to work scheduled hours as necessitated by business need

        • Math and computer skills with experience using software applications including word processing, spreadsheets, browsers, and email

        • Member service focus

        • Automotive/mechanical background

        • Ability to drive vehicles equipped with manual transmission

        • Knowledge of equipment/tool operation and diagnostic/repair procedures

        • Maintains 20% productivity measured by hours worked/hours flagged

        Education & Experience/ Licenses & Certifications

        • High School diploma or equivalent certification (GED)

        • Valid driver license and acceptable driving record

        • Six months experience in general repair, lube services and or tire shop

        Work Environment/Physical Requirements

        • Ability to lift and or carry up to 50lbs

        • Standing, bending, kneeling, pushing, reaching, lifting, climbing ladders

        • Exposure to loud noises

        Apply Today

        Automotive Technician

        Phoenix, Arizona

        We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

        Why Work With Us:

        Check out the benefits!

        • State of the art equipment
        • Paid training with opportunities for growth
        • Tuition reimbursement for automotive education and ASE Certifications
        • Clean well equipped shops with consistent car count
        • Exceptional benefits within 30 days of hire, with employer contribution to medical/Dental/Vision premiums
        • 401K Matching $1 to $1 up to 6% annually
        • 15 Paid Days off (20 after 1 year) + 9 paid holidays, some Saturdays and no Sundays
        • A free AAA Membership and numerous employee discounts

        Job Responsibilities:

        • Performs work that is indicated on Approved Repair Orders.

        • Performs only needed and or customer requested services on vehicles. 

        • Performs all repairs according to MAP (Motorist Assurance Program), OEM (Original Equipment Manufacturers) or accepted industry standard procedures

        • Assures all repairs are for the benefit of the member/customer. 

        • Test drives all vehicles when practical for any/all performance or drivability concerns before performing work

          • Exception: when unsafe or vehicle not drivable

          • Retest drives after repairs completed to verify that repair solved defined problems

        • Maintains clean and safe work environment; cleans spills and debris immediately to reduce hazards

        • Maintain company provided equipment and machinery

        • Follows company and industry safety rules and regulations

        • Reports all unsafe conditions to supervisor including but not limited to lifts, overhead doors, and equipment

        • Attends all required training, seeks additional training to maintain and increase effectiveness

        • Keeps up to date on industry trends and repair procedures. 

        • Attends and successfully completes at least 24 hours of continuing auto repair training per year sponsored and/or provided by the club. 

        • Maintains customer vehicles in regard to cleanliness and does not tune or otherwise adjust any controls within the vehicle.

        • Verifies as soon as practicable that parts ordered for the vehicle assigned to them are correct.

        • Performs digital inspection and documents to their full potential. Notates all pertinent information into the shop inspection or management system, attaches all photos or videos to illustrate repairs or needs to the inspection. 

        • Assures all comeback related repairs are prioritized as directed by manager or lead. 

        • Communicates effectively as necessary with manager, service advisors and other technicians to contribute to the overall performance of the location 

        • Responsible for the safety and accuracy of all repairs made and or systems inspected to assure vehicle is as safe or more safe condition as was prior to work commencing

        • Performs other related duties as assigned.

        • Note: May require travel to different locations on an as needed basis

        Knowledge/Skills/Abilities

        • Effective verbal and written communication skills in the language(s) required for the role, as justified for business necessity

        • Effective organization, interpersonal and negotiation skills

        • Ability to work scheduled hours as necessitated by business need

        • Math and computer skills with experience using software applications including word processing, browsers, and email

        • Member service focus

        • Ability to drive vehicles equipped with manual transmission

        • Knowledge of equipment/tool operation and diagnostic/repair procedures

        • Maintains 100% productivity as measured by dividing hours worked by labor hours flagged

        Education & Experience/ Licenses & Certifications

        • High School diploma or equivalent certification (GED)

        • Valid driver license and acceptable driving record

        • At least four  years experience as an automobile technician 

        • ASE Master Tech with L1 certification level or equivalent OEM certifications and fulfills ASE requirement within one year of hire. .

        • Smog Repair and Testing Certification preferred (CA only)

        Work Environment/Physical Requirements

        • Ability to lift and or carry up to 50lbs

        • Standing, bending, kneeling, pushing, reaching, lifting, climbing ladders

        • Exposure to loud noises

        #MCC

        Apply Today

        Life Insurance Agent

        Phoenix, Arizona

        We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

        At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

        Essential Functions

        • Maximizes life insurance market penetration with current members and property/casualty insureds and stays vigilant for new sales opportunities. Maintains high quality production and persistency standards to assure profitable growth.  Identifies and develops sales opportunities within the community.  Follows company approved sales process in the completion of required financial, activity and sales reporting.
        • Provides life sales support and training on lead development and identification for the frontline employees, Insurance Sales Agents (P/C) and other staff who come in contact with members/ insureds.  Establishes and maintains strong working relationships with front line employees, Sales Agents and the branch management team. Notifies Agents in a timely manner of result with referred lead.  Provides leads from life insureds and other calls to Sales Agents for other products/services, i.e., membership, auto/homeowners and travel insurance.
        • Stays well-informed of changes and developments in policy and/or external practices. Attends meetings to obtain information, provide input, keep lines of communication open, stay updated and offer sales ideas when appropriate.  Keeps current in industry; maintains continuing education for licensure.
        • Develops annual business plan with input and involvement from the Life Sales Manager to meet goals and determine responsibilities, including new business life sales, quality standards, as well as building outstanding customer relationships. Reviews plan objectives and reassesses strategies to align performance relative to annual sales goals.
        • Ensures compliance with NCNU and AAA Life and regulations, as well as external regulations

        Knowledge/Skills/Abilities

        • Strong interpersonal, presentation and communication skills needed to interact with staff, members and insureds effectively
        • Ability to cultivate relationships with peers and staff; educates staff to make referrals to Life Insurance
        • Agents
        • Computer skills in basic software applications, and navigating business applications specific to life insurance
        • Demonstrated skills in selling life insurance and annuities; Skills to develop, track and effectively follow up on leads (preferred)
        • Strong knowledge in sales techniques, life product line illustrations, features and benefits (preferred)
        • Demonstrated skills in prospecting and lead generation abilities (preferred)
        • Bilingual communication skills (preferred)

        Education & Experience/Licenses & Certification

        • High School Diploma or GED
        • Valid Automobile Operator's License
        • Active State Resident Life Insurance License
        • Bachelor's degree in related area or an equivalent combination of education and experience
        • (preferred)
        • 1+ years experience in Life Insurance and/or Annuity Sales (preferred)
        • CLU, ChFC and/or LUTCF Designations (preferred)

        Work Environment/Physical Requirements

        Works in an office environment sitting at a desk, table or computer workstation for extended periods of time.  May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

        #LIFE

        Apply Today

        Tow and Light Service Drivers Needed

        Sparks, Nevada

        We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

        Why Work For Us?

        • Great Pay - Starting pay at $17.00 hourly, with a 5% increase after 6 months. You can earn up to $18,000/yearly in bonuses too!

        • Training – You’ll attend a thorough, comprehensive, training program

        • Benefits – Medical, Dental, Vision, wellness program and more!

        • 401k Matching – $1 for $1 company match up to 6% of pay

        • Paid Time Off- Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities

        • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

        Essential Functions

        • Driving and operating a service vehicle (i.e. flat tire changes, lock-out, fuel delivery services, etc.)

        • On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving

        • Leverages sales skills for offering products and services from AAA to member during service interaction

        • Utilizing on-board computer, radio communications, and mapping systems

        • Completion of daily paperwork (i.e. call-logs, battery invoices, cash receipts, etc.)

        ​Knowledge/Skills/Abilities 

        • Clear and proficient verbal and written communication even under pressure

        • Common knowledge of vehicle components and the common reasons for vehicle failure

        • Demonstrates problem solving and listening skills to evaluate member safety as well as the ability to discern safety issues and respond appropriately

        • Ability to drive a manual/automatic shift vehicle

        Education & Experience/Licenses & Certification

        • Two (2) years of experience in a customer contact role

        • Education and training. I.E.: AAA Compliance Training, RPST,TSAAC, Lock-out, PSP, Battery Service Training

        • Vocational technical automotive training/certification or equivalent experience (preferred)

        • ASE (Automotive Service Excellence) certification(preferred)


         

        Work Environment/Physical Requirements

        Works outdoors at vehicle sites when servicing vehicles. Lifting and carrying tires and parts, weighing up to 50 pounds, several times a day; bending, kneeling and stooping as required for service calls. Works in all weather and all traffic conditions. Vehicle recovery sites may be wet, messy and hazardous.  Service Providers are required to provide a photograph for identification purposes.

        #GAB

        Apply Today

        General Service Automotive Technician

        Chandler, Arizona

        We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

        Why Work With Us!

        • 14 locations with Tempe and Sun City coming soon
        • Exceptional benefits within 30 days of hire, with employer contribution to Medical/Dental/Vision premiums
        • 401K Matching $1 to $1 up to 6% annually
        • Opportunity for advancement
        • Tuition reimbursement for automotive education and ASE Certifications
        • 15 Paid Days off (20 after 1 year) + 9 paid holidays, some Saturdays and no Sundays
        • Clean well equipped shops with consistent car count
        • Free AAA Membership and numerous employee discounts

        Job Responsibilities:

        • Performs oil changes and lubrication service for member and nonmember vehicles.

        • Performs tire repairs and installation service for member and nonmember vehicles.

        • Performs other minor repairs as assigned by Lead Tech or Service Advisor, according to their abilities.

        • Assist upper level technicians as needed and for experience.

        • Test drives vehicles when practical for any/all performance or drivability concerns before performing work

          • Exception: when unsafe or vehicle not drivable

          • Retest drives after repairs completed to verify that repair solved defined problems

        • Maintains clean and safe work environment; cleans spills and debris immediately to reduce hazards

        • Maintain company provided equipment and machinery

        • Follows company and industry safety rules and regulations

        • Reports all unsafe conditions to supervisor including but not limited to lifts, overhead doors, and equipment

        • Attends all required training, seeks additional training to maintain and increase effectiveness

        • Keeps up to date on industry trends and repair procedures. 

        • Attends and successfully completes at least 12 hours of continuing auto repair training per year sponsored and/or provided by the club. 

        • Maintains customer vehicles in regard to cleanliness and does not tune or otherwise adjust any controls within the vehicle.

        • Verifies as soon as practicable that parts ordered for the vehicle assigned to them are correct.

        • Performs all repairs according to MAP (Motorist Assurance Program), OEM (Original Equipment Manufacturers) or accepted industry standard.

        • Performs digital inspection and documents to their full potential. Notates all pertinent information into the shop inspection or management system, attaches all photos or videos to illustrate repairs or needs to the inspection. 

        • Assures all comeback related repairs are prioritized as directed by manager or lead. 

        • Communicates effectively as necessary with manager, service advisors and other technicians to contribute to the overall performance of the location 

        • Responsible for the safety and accuracy of all repairs made and or systems inspected to assure vehicle is as safe or more safe condition as was prior to work commencing

        • Performs other related duties as assigned.

        • Note: May require travel to different locations on an as needed basis

        Knowledge/Skills/Abilities

        • Effective verbal and written communication skills in the language(s) required for the role, as justified for business necessity

        • Effective organization, interpersonal and negotiation skills

        • Ability to work scheduled hours as necessitated by business need

        • Math and computer skills with experience using software applications including word processing, spreadsheets, browsers, and email

        • Member service focus

        • Automotive/mechanical background

        • Ability to drive vehicles equipped with manual transmission

        • Knowledge of equipment/tool operation and diagnostic/repair procedures

        • Maintains 20% productivity measured by hours worked/hours flagged

        Education & Experience/ Licenses & Certifications

        • High School diploma or equivalent certification (GED)

        • Valid driver license and acceptable driving record

        • Six months experience in general repair, lube services and or tire shop

        Work Environment/Physical Requirements

        • Ability to lift and or carry up to 50lbs

        • Standing, bending, kneeling, pushing, reaching, lifting, climbing ladders

        • Exposure to loud noises

        Apply Today

        AAA Sales Agent

        Farmington, Utah

        We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

        At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

         

        Why work for us?

        • Compensation – Generous base ($15.39 hourly base) plus commission pay structure with the ability to earn commission on every policy

        • Licensing Assistance – AAA will reimburse a portion of the costs of licensure

        • No Overhead Costs – W-2 structure with dedication space in a AAA NCNU branch.

        • Benefits – Medical, Dental, Vision, wellness program and more!

        • 401k Matching – $1 for $1 company match up to 6% of pay.

        • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.

        • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

         

        Summary:

        Sales Agents serve our Members by selling Property & Casualty and Roadside Assistance insurance that meets the Member’s needs.

         

        Essential Functions

        • Uses sales techniques and product knowledge to identify customer-specific needs to generate new sales, retain existing insured’s and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.

        • Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Associate’s manager.

        • Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.

        • Consistently provides all Members with a sales and service experience that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.

        • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.

        • Responds to customer inquiries and requests relating to insurance products and membership.

        • Researches and resolves customer service issues. Often assists the insured in initiating the first notice of loss on claims.

        Education & Experience/Licenses & Certification

        • High school diploma or GED required. Bachelor's degree in a relevant field preferred.

        • 2 to 4 years of sales experience preferred.

        • Currently possesses, or has the ability to acquire unrestricted state issued license(s) required to place property and casualty insurance within twenty-one (21) calendar days of start date. Depending on start date,  active property and casualty license(s) may be required.

        Work Environment/Physical Requirements

        Works in an office environment sitting at a desk, table or computer workstation for extended periods of time.  May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

        #MOR

        Apply Today

        Auto Repair Technician II

        Folsom, California

        We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

        Why Work With Us!

        Check out the benefits!

        • State of the art equipment
        • Paid training with opportunities for growth
        • Tuition reimbursement for automotive education and ASE Certifications
        • Clean well equipped shops with consistent car count
        • Exceptional benefits within 30 days of hire, with employer contribution to medical/Dental/Vision premiums
        • 401K Matching $1 to $1 up to 6% annually
        • 15 Paid Days off (20 after 1 year) + 9 paid holidays, some Saturdays and no Sundays
        • A free AAA Membership and numerous employee discounts

        Essential Functions

        • Completes all automotive maintenance and repairs at an expert level: engine repair, gas and diesel, automatic transmission/transaxle diagnosis and repair, manual transmission/ transaxle diagnosis and repair, suspension and steering  diagnosis and repair, brakes diagnosis and repair, including ABS/ traction control, electrical diagnosis and repair, heating and air conditioning diagnosis and repair, engine performance diagnosis and repair.

        • Assists all other Technicians in the shop as needed and oversees all comeback/recheck work for proper repair.

        • Maintains in-depth knowledge of specialized skills, and continue to develop additional technical skills, to enable flexibility in work assignments.

        • Maintains a clean, well-organized work area. Properly maintains tools and equipment and follow safety procedures as outlined in the safety information supplied by each equipment manufacturer and corporate safety policies.

        • Organizes the work presented and plan for the highest efficiency in the performance of all job functions, including vehicle movement.

        • Accurately performs repairs and maintenance on all vehicles presented in a professional manner, as specified in manufacturer-designed procedures or accepted industry practices.

        • Accurately completes all paperwork, including, repair information on work orders, information for state and emission inspections, etc.

        • Verifies repairs are properly completed by re-testing repaired system to ensure proper function and road tests vehicles, as necessary, to identify concerns or validate repair.

        • Returns vehicle in clean condition; does not disturb personal property in the vehicle unless movement is required for repair procedures.

        • Completely reviews repair orders with Service Advisor to ensure all repairs requested are completed.

        • Obtains approval from Service Advisor, who will create an estimate and obtain customer approval before work begins. Submits written requests to the service advisor for approval to sell any additional items that are identified and determined to be worn or defective upon disassembly of a system or sub system.

        • Reads, understands and utilizes appropriate technical bulletins.

        • Attends automotive classes’ seminars and meetings, as recommended by  management.

        • Performs other related duties as required.

        Knowledge/Skills/Abilities

        • Advanced knowledge of PC-based automotive computer equipment and software applications.

        • Effective organizational and analytical skills, along with effective written and oral communication skills to enable accurate completion of assignments and effective interaction with others.

        • Ability to adjust work schedule and priorities to meet business needs.

        • Bilingual communication skills (preferred)

        Education & Experience / Licenses & Certification

        • High school or equivalent required. Automotive trade school certification or equivalent preferred.

        • Diagnostic skills

        • Must be ASE Master Technician with L1 Certification

        • EPA Certified in Refrigerant Recovery

        • Advanced Smog License

        • ASE A9,  and X1 a plus

        • 5+ yrs experience inspecting and repairing cars and light trucks.

        • Must possess and maintain a valid driver’s license with a satisfactory driving record and the ability to operate passenger vehicles and light and medium-duty trucks with automatic and manual transmissions.

        Work Environment/Physical Requirements

        Lifting and carrying tires and parts, weighing up to 50 pounds, several times a day; bending and kneeling to vacuum and clean vehicles; pushing cars several times a month; and climbing ladders to retrieve parts several times a day. Some exposure to loud noises every day for up to 30 minutes at a time from air tools and auto repair equipment. A percent of time is spent traveling by car to pick up parts.

        #MCC

        Apply Today

        Automotive Technician

        Rocklin, California

        We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

        Why Work With Us:

        Check out the benefits!

        • State of the art equipment
        • Paid training with opportunities for growth
        • Tuition reimbursement for automotive education and ASE Certifications
        • Clean well equipped shops with consistent car count
        • Exceptional benefits within 30 days of hire, with employer contribution to medical/Dental/Vision premiums
        • 401K Matching $1 to $1 up to 6% annually
        • 15 Paid Days off (20 after 1 year) + 9 paid holidays, some Saturdays and no Sundays
        • A free AAA Membership and numerous employee discounts

        Job Responsibilities:

        • Performs work that is indicated on Approved Repair Orders.
        • Performs only needed and or customer requested services on vehicles. 
        • Performs all repairs according to MAP (Motorist Assurance Program), OEM (Original Equipment Manufacturers) or accepted industry standard procedures
        • Assures all repairs are for the benefit of the member/customer. 
        • Test drives all vehicles when practical for any/all performance or drivability concerns before performing work
          • Exception: when unsafe or vehicle not drivable
          • Retest drives after repairs completed to verify that repair solved defined problems
        • Maintains clean and safe work environment; cleans spills and debris immediately to reduce hazards
        • Maintain company provided equipment and machinery
        • Follows company and industry safety rules and regulations
        • Reports all unsafe conditions to supervisor including but not limited to lifts, overhead doors, and equipment
        • Attends all required training, seeks additional training to maintain and increase effectiveness
        • Keeps up to date on industry trends and repair procedures. 
        • Attends and successfully completes at least 24 hours of continuing auto repair training per year sponsored and/or provided by the club. 
        • Maintains customer vehicles in regard to cleanliness and does not tune or otherwise adjust any controls within the vehicle.
        • Verifies as soon as practicable that parts ordered for the vehicle assigned to them are correct.
        • Performs digital inspection and documents to their full potential. Notates all pertinent information into the shop inspection or management system, attaches all photos or videos to illustrate repairs or needs to the inspection. 
        • Assures all comeback related repairs are prioritized as directed by manager or lead. 
        • Communicates effectively as necessary with manager, service advisors and other technicians to contribute to the overall performance of the location 
        • Responsible for the safety and accuracy of all repairs made and or systems inspected to assure vehicle is as safe or more safe condition as was prior to work commencing
        • Performs other related duties as assigned.
        • Note: May require travel to different locations on an as needed basis

        Knowledge/Skills/Abilities

        • Effective verbal and written communication skills in the language(s) required for the role, as justified for business necessity
        • Effective organization, interpersonal and negotiation skills
        • Ability to work scheduled hours as necessitated by business need
        • Math and computer skills with experience using software applications including word processing, browsers, and email
        • Member service focus
        • Ability to drive vehicles equipped with manual transmission
        • Knowledge of equipment/tool operation and diagnostic/repair procedures
        • Maintains 100% productivity as measured by dividing hours worked by labor hours flagged

        Education & Experience/ Licenses & Certifications

        • High School diploma or equivalent certification (GED)
        • Valid driver license and acceptable driving record
        • At least four  years experience as an automobile technician 
        • ASE Master Tech with L1 certification level or equivalent OEM certifications and fulfills ASE requirement within one year of hire. .
        • Smog Repair and Testing Certification preferred (CA only)

        Work Environment/Physical Requirements

        • Ability to lift and or carry up to 50lbs
        • Standing, bending, kneeling, pushing, reaching, lifting, climbing ladders
        • Exposure to loud noises

        Apply Today

        Automotive Repair Technician

        Henderson, Nevada

        We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

        Why Work With Us:

        Check out the benefits!

        • State of the art equipment
        • Paid training with opportunities for growth
        • Tuition reimbursement for automotive education and ASE Certifications
        • Clean well equipped shops with consistent car count
        • Exceptional benefits within 30 days of hire, with employer contribution to medical/Dental/Vision premiums
        • 401K Matching $1 to $1 up to 6% annually
        • 15 Paid Days off (20 after 1 year) + 9 paid holidays, some Saturdays and no Sundays
        • A free AAA Membership and numerous employee discounts

        Essential Functions

        • Completes all automotive maintenance and repairs at an expert level: engine repair, gas and diesel, automatic transmission/transaxle diagnosis and repair, manual transmission/ transaxle diagnosis and repair, suspension and steering  diagnosis and repair, brakes diagnosis and repair, including ABS/ traction control, electrical diagnosis and repair, heating and air conditioning diagnosis and repair, engine performance diagnosis and repair.

        • Assists all other Technicians in the shop as needed and oversees all comeback/recheck work for proper repair.

        • Maintains in-depth knowledge of specialized skills, and continue to develop additional technical skills, to enable flexibility in work assignments.

        • Maintains a clean, well-organized work area. Properly maintains tools and equipment and follow safety procedures as outlined in the safety information supplied by each equipment manufacturer and corporate safety policies.

        • Organizes the work presented and plan for the highest efficiency in the performance of all job functions, including vehicle movement.

        • Accurately performs repairs and maintenance on all vehicles presented in a professional manner, as specified in manufacturer-designed procedures or accepted industry practices.

        • Accurately completes all paperwork, including, repair information on work orders, information for state and emission inspections, etc.

        • Verifies repairs are properly completed by re-testing repaired system to ensure proper function and road tests vehicles, as necessary, to identify concerns or validate repair.

        • Returns vehicle in clean condition; does not disturb personal property in the vehicle unless movement is required for repair procedures.

        • Completely reviews repair orders with Service Advisor to ensure all repairs requested are completed.

        • Obtains approval from Service Advisor, who will create an estimate and obtain customer approval before work begins. Submits written requests to the service advisor for approval to sell any additional items that are identified and determined to be worn or defective upon disassembly of a system or sub system.

        • Reads, understands and utilizes appropriate technical bulletins.

        • Attends automotive classes’ seminars and meetings, as recommended by  management.

        • Performs other related duties as required.

        Knowledge/Skills/Abilities

        • Advanced knowledge of PC-based automotive computer equipment and software applications.

        • Effective organizational and analytical skills, along with effective written and oral communication skills to enable accurate completion of assignments and effective interaction with others.

        • Ability to adjust work schedule and priorities to meet business needs.

        • Bilingual communication skills (preferred)

        Education & Experience / Licenses & Certification

        • High school or equivalent required. Automotive trade school certification or equivalent preferred.

        • Diagnostic skills

        • Must be ASE Master Technician with L1 Certification

        • EPA Certified in Refrigerant Recovery

        • Advanced Smog License

        • ASE A9,  and X1 a plus

        • 5+ yrs experience inspecting and repairing cars and light trucks.

        • Must possess and maintain a valid driver’s license with a satisfactory driving record and the ability to operate passenger vehicles and light and medium-duty trucks with automatic and manual transmissions.

        Work Environment/Physical Requirements

        Lifting and carrying tires and parts, weighing up to 50 pounds, several times a day; bending and kneeling to vacuum and clean vehicles; pushing cars several times a month; and climbing ladders to retrieve parts several times a day. Some exposure to loud noises every day for up to 30 minutes at a time from air tools and auto repair equipment. A percent of time is spent traveling by car to pick up parts.

        Apply Today

        Service Advisor

        Phoenix, Arizona

        We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

        Why Work With Us:

        Check out the benefits!

        • Exceptional benefits within 30 days of hire, with employer contribution to medical/Dental/Vision premiums
        • 401K Matching $1 to $1 up to 6% annually
        • 15 Paid Days off (20 days after 1 year) + paid holidays, some Saturdays and no Sundays
        • Opportunities for growth
        • Tuition reimbursement for automotive education and ASE Certifications
        • Clean well equipped shops state of the art equipment and consistent car count
        • A free AAA Membership and numerous employee discounts

        Duties

        • First line sales agent for customers vehicles.
        • Responsible to sell and schedule vehicle repairs, write the repair orders, dispatch the job to the technician, provide estimates, sell additional repairs  as needed, and inform the customer of repair status.
        •  Required to collect payment, open and close cashier process.
        • Respond to customer concerns or complaints and escalate to
        • Management complaint the advisor  is unable to resolve.
        • Answer incoming phone calls to schedule service appointments, follow-up calls with customer regarding repair status, outbound calls to prior and/or

        customers  regarding service.

        • Maintain a safe and clean work area and assist  to maintain safe and clean work areas as needed. 
        •  Participate in ongoing training as assigned by management. Study technical bulletins, industry magazines, and technical web sites.

        COMPETENCIES:

        To perform the job successfully,  and individual should demonstrate  the following

        competencies:

        • Initiative

        • Collaboration and Teamwork

        • Accountability

        QUALIFICATIONS:

        • The requirements  listed below are representative  of the knowledge, skills, and/or abilities required to successfully perform the job.
        • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

        Experience

        • Valid Arizona driver's license and current 39 month driving record.

        Additional experience  required ​

        • Previous sales and service advisor experience required

        We’ll value your skills and experience. We’re building a performance organization with heart and developing a pipeline of tomorrow’s leaders. Your work will be enhanced with training opportunities, a mentoring program and our Promote-from-within philosophy. We celebrate our diversity and leverage the power of many minds.   

        Apply Today

        Real Estate Construction Project Lead

        Phoenix, Arizona

        We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

        At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

        We are passionate about maintaining a diverse and inclusive workplace that reflects the people and culture of the communities we serve, and fostering an environment in which everyone can realize their full potential and grow without barriers. We celebrate our differences as they make us stronger and invigorate our workplace. We believe that each of us enriches our culture by contributing unique perspectives, valuable insights and key strengths. We want each of our Team Members to feel valued, respected and supported. 

        Why Work For Us

        • Benefits – Medical, Dental, Vision, wellness program and more!

        • 401k Matching – $1 for $1 company match up to 6% of pay

        • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan

        • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities

        • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

        Summary

        This role is responsible for delivering construction plans on time and in budget, to support long-term growth.

        Essential Functions

        Among his/her responsibilities, the Construction/Project Management will be responsible to perform the following functions:

        Overarching Duties

        • Coordinate the full range of services, and related contractual relationships, for the design and build of AAA facilities, including architects, designers, general contractors, subcontractors, furniture vendors and others.

        • Implement Construction Project Management policies and procedures for all construction related functions.

        • Maintain services standards, Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) for all third-party providers of products and/or services (Vendors).

        • Ensure that the Construction Project Management activities support AAA’s overall business goals while meeting the needs and objectives of business units and functions

        Financial

        • Drive disciplined business practices to assure AAA construction project management decisions are made to maximize AAA’s real estate capital investment strategies and efficiencies.

        • Manage capital projects ranging between $1M and $5MM; Monitor and manage actual costs to keep projects on track with established budgets.

        • Conduct end of project cost analyses to execute cost reduction and containment.

        Administration

        • Collaborate with the CREM peers, and Operation teams to ensure full consideration of operational issues in capital projects, from design to delivery, while working within the confines of departmental budgets.

        • Ensure construction deadlines are met in order to roll out new facilities.

        • Provide oversight and direct the day-to-day work of Vendors on all AAA capital projects.

        • Prepare and administer Request for Proposal (RFP) packages for Vendor services and monitor work completed by Vendors for construction items.

        • Maintain accurate and current records relating to Construction/Project Management activities, projects, contacts, etc.

        • Generate regular weekly, monthly and ad-hoc reports relative to Construction/Project Management activities for VP Real Estate

        • Confirm that work by Vendors is performed satisfactorily and corrected where deficiencies occur.

        Knowledge/Skills/Abilities

        A qualified candidate will have a thorough understanding of corporate construction/project management, including the following:

        • Knowledge of the construction industry, principles and practices related to project estimation, building permits, multiple disciplines involved in areas of responsibility e.g. plumbing, electrical, carpentry and fixtures construction.

        • Demonstrated ability to manage multiple projects, set and balance competing priorities with strong organization skills and ability to multitask.

        • Demonstrated strong customer service skills, ability to proactively address customer issues and concerns.

        • Thorough knowledge of commercial construction/design and managing construction projects on a regional basis.

        • Proficient with Microsoft Office and Google suite .

        • Detail-oriented with solid problem-solving skills.

        • Results-oriented with a desire to learn and support new technologies and processes.

        • Ability to effectively interface with all departments of the company in a highly professional manner.

        • Strong communication skills, both written and oral.

        • Demonstrated business and project management skills including knowledge of automated project management tools, financial reports and general knowledge of accounting principles.

         Education & Experience / Licenses & Certification

        • Bachelor's Degree in related area or equivalent experience in architecture, engineering, project management or related discipline

        • 4+ years of experience in construction/project management, specifically high-volume, retail branch networks, large back office facilities, auto repair facilities and corporate facilities.

        •    Valid Driver’s License 

        Work Environment/Physical Requirements

        • Works in an office environment sitting at a desk, table or computer workstation for extended periods of time.  May travel by car, plane or other form of transportation to visit facilities or to attend business meetings or conferences.  Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

        **Please note that you will be asked to complete a candidate assessment following your application, via email. Your application will not be considered until the

        assessment has been completed.** 

                             

        We’ll value your skills and experience. We’re building a performance organization with heart and developing a pipeline of tomorrow’s leaders. Your work will be enhanced with training opportunities, a mentoring program and our Promote-from-within philosophy. We celebrate our diversity and leverage the power of many minds.  

        #CATH_RX 

        Apply Today

        Shuttle Driver/Cashier

        Tucson, Arizona

        We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

        Why Work With Us!

        • Exceptional benefits within 30 days of hire, with employer contribution to Medical/Dental/Vision premiums
        • 401K Matching $1 to $1 up to 6% annually
        • Opportunity for advancement
        • 15 Paid Days off (20 after 1 year) + 9 paid holidays, some Saturdays and no Sundays
        • Free AAA Membership and numerous employee discounts

        Duties

        Safely transport customers using company shuttle and assist in smooth, efficient traffic flow through the service drive.  Ensure the overall member interaction reflects AAA's quality standards.

        Safely transport customers using company shuttle and assist in smooth, efficient traffic flow through the service drive.  Ensure the overall member interaction reflects AAA's quality standards.

        Accurately process monetary transactions through the Purchase Order System (POS) cashiering system, accurately balance the cash drawer, prepare the deposit on a daily basis, analyze and resolve out-of-balance situations.  Understand and accurately perform manual cashier procedures.  Comply with record retention and information data security policies and procedures.

        Courteously greet members, answers phones, and schedule appointments for auto repair services.  

        May perform other duties as assigned.

        Education and/or Experience:

        High School Diploma or GED

        1+-3 years experience

        Valid AZ drivers license and current clean 39 month driving record 

        Additional Requirements:

        Must be 21 years of age or older
        At least 6 months of customer service experience in a customer facing role.
        Excellent customer service skills
        Effective verbal communicate skills 
        Proficiency with Microsoft Office. Ability to learn additional computer programs quickly.

        PHYSICAL DEMANDS: Required by the Americans with Disabilities Act (ADA).
        The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions o this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk and hear, required to sit, occasionally required to stand and walk; use and to finger, handle, or feel; and reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, peripheral vision and the ability to focus.Operate personal or company vehicle as a requirement of position.

        We’ll value your skills and experience. We’re building a performance organization with heart and developing a pipeline of tomorrow’s leaders. Your work will be enhanced with training opportunities, a mentoring program and our Promote-from-within philosophy. We celebrate our diversity and leverage the power of many minds.   

        Apply Today

        Auto Glass Sales & Customer Service Representative

        Scottsdale, Arizona

        We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

        Why Work With Us:

        • $1,500 sign on bonus
        • 15 Paid Days off (20 after 1 year) + paid holidays
        • Exceptional benefits within 30 days of hire, with employer contribution to Medical/Dental/Vision premiums
        • 401K Matching $1 to $1 up to 6% annually
        • Annual bonus
        • Free AAA Membership and numerous employee discounts

        Major duties, responsibilities, & expectations

        Responsible to manage call volume for auto glass by following proper process and procedure to provide efficient, courteous, and professional service. Gather required information and work closely with customer insurance agency.

        Process invoices for payment through glass management software system and verify accuracy on invoices. Work with auto glass team and suppliers to trouble shoot any issues that may occur.  Order glass / parts for jobs, create technician work schedules for jobs booked, and dispatch work to technicians.

        Maintain excellent communication with auto glass team at all times.  Develop complete familiarity with department software.  Troubleshoot issues with service, parts, vendors, and customers.  Remain up to date on changes in auto glass industry that influence the auto glass business.

        May perform other duties as assigned.

        Education and Experience

        High School Diploma

        1-3 Years Experience

        Minimum of 2 years of customer service experience in auto glass or comparable industry

        Apply Today

        Outbound Sales Agent

        Phoenix, Arizona

        We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

        At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members. What work could be more rewarding and meaningful than knowing you have made sure someone is taken care of when life throws a curveball?

        Being a Sales and Service Hero takes great willpower, hard work, and a commitment to meeting Member needs while ensuring regulatory compliance. 

        Essential Functions: 

        • Enjoy making  a high volume of outbound calls and emails to prospects that have expressed an interest online (internet leads) in receiving a quote from AAA

        • Proactively follow up on new insurance and roadside assistance sales, as well as marketing lists 

        • Use sales techniques and product knowledge to identify customer-specific needs, including conducting insurance reviews to identify a range of suitable products

        • Leverage tools and underwriting guidelines to assess risks and ensure compliance when recommending products and coverage needs

        • Consistently meet or exceed all sales expectations and effectively overcome objections to close the sale and tracks all leads, including following up, to close assigned leads

        • Provides a sales experience that enhances the Member’s affinity to the AAA brand and results in greater Member satisfaction and loyalty

        • High school diploma or GED required, with 1 to 3 years of sales experience in the Insurance industry and/or call center preferred. 

        • Ability to acquire the active and unrestricted state issued license(s) required to place property and casualty insurance within thirty (30) calendar days of hire. Active P&C resident license(s) preferred.

        • Be reliable to work a schedule that may include weekends/holidays and adhere to your assigned work schedule

        • Enjoy working from home and have a dedicated work space free of distractions/noise that includes a desk, chair, etc, along with the ability to hardwire your internet connection

        What We Offer: 

        • Training - You will receive virtual paid training that will set you up for success. 

        • Licensing Assistance - AAA will assist with the cost of licensing 

        • Compensation - Generous commission structure with the ability to earn commissions on every policy and product sales. (Agent average earnings $78,000)

        • Work from Home - We provide you with a computer, monitor, headset, and leads. 

        • Schedule - We are open 7 days a week (including weekends and holidays) and offer several schedule options.

        • Paid Time Off - Accrue 5.2 hours of Paid Time Off every pay period during your first 12 months - that’s 17 days in your first year! 

        • Volunteer Time - We know Heroes like to give back to their communities; we grant 24 hours of Paid Volunteer Time every year!

        • Benefits - For eligible Team Members, Medical, Dental, Vision, Life Insurance, Tuition Reimbursement, Employee Assistance Program and more!

        • 401K -  Dollar for dollar company match up to 6% of employee contributions.

        Work Environment/Physical Requirements: 

        Works in an office environment sitting at a desk, table or computer workstation for extended periods of time.  May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 100 percent of the time spent on the job involves the use of a personal computer.

        Apply Today

        Virtual Driver Job Fair

        Phoenix, Arizona

        We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

        AAA Club Owned Fleet Virtual Job Fair!!!

        Are you looking to start a new career? How does starting a new opportunity within in the next week sound? If you answered yes, we hope to see you at our virtual job fair where you will talk to one of our Managers and could walk away with an offer to join the AAA family.

        Date:  Friday, May 21st

        Time: 10:00am-3:00pm

        Location:  Virtual

        Please register using this link:

        https://aaancnu.hirevue.com/signup/394527px4icaCqU4iviQ52B/

        Why work for us?

        • Great Pay - Starting pay at $15.38 hourly, with a 5% increase after 6 months. You also have the opportunity to earn monthly incentive bonuses up to $1,800 annually!

        • Training – You’ll attend a thorough, comprehensive, three week training program

        • Benefits – Medical, Dental, Vision, wellness program and more!

        • 401k Matching – $1 for $1 company match up to 6% of pay

        • Paid Time Off – Ten hours per month, ten holidays annually, one floating holiday and 24 hours per year earmarked for volunteer activities

        • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

        We are looking for candidates with:

        • Excellent customer service skills!   

        • Flexibility to work swing shift and weekends

        • Ability to drive a manual/automatic shift vehicle

        • Customer service skills and the ability to interact with a wide-range of people

        • Basic automotive knowledge and at least 6 years’ experience operating a motor vehicle with a valid driver's license

        • Basic computer knowledge

        • Bilingual communication skills a plus

        • High School Diploma or GED equivalent required

        • Vocational technical automotive training/certification or equivalent experience (preferred)

        Essential Functions

        • Driving and operating a service vehicle (i.e. loading/towing vehicles, flat tire changes, lock-out, fuel delivery services, etc.)

        • On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving

        • Utilizing on-board computer, radio communications, and mapping systems

        • Completion of daily paperwork (i.e. call-logs, battery invoices, cash receipts, etc.)

        • Inspecting and submitting maintenance reports of company vehicles for safe and efficient operation

        • Education and training. I.E.:  AAA Compliance Training, RPST,TSAAC, Lock-out, PSP, Battery Service Training

        Work Environment/Physical Requirements

        Works outdoors at vehicle sites when servicing vehicles. Lifting and carrying tires and parts, weighing up to 50 pounds, several times a day; bending, kneeling and stooping as required for service calls. Works in all weather and all traffic conditions. Vehicle recovery sites may be wet, messy and hazardous.  Service Providers are required to provide a photograph for identification purposes.

        #ERS

        Apply Today

        Dispatcher - Must Live in Arizona

        Phoenix, Arizona

        We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

        At AAA, our purpose is to serve our Members.  Whether on the front lines or behind the scenes, everyone in our Emergency Road Services group is instrumental in creating outstanding Member experiences.  One of the most important ways in which we do that is by helping Members in their greatest time of need, when they are stranded on the side of the road.  What work could be more rewarding and meaningful than being the Hero who is there to send help to the rescue?

        Being a Dispatch Hero is rewarding and meaningful but takes great willpower, hard work, and emotional strength.

        Essential Functions: 

        • Enjoy a fast paced environment; dispatching 60 - 85 tow trucks per shift and handling a combination of calls and logistical work supporting contracted vendors and Members 

        • Be skilled at using multiple applications simultaneously and navigation tools like Google maps

        • Demonstrate problem solving and listening skills to assess Member safety and make sound decisions based on policy and procedures 

        • Be able to provide clear and proficient verbal and written communication

        • Be reliable to work a schedule that may include weekends/holidays and adhere to your assigned work schedule

        • Enjoy working from home and have a dedicated work space free of distractions/noise that includes a desk, chair, etc, along with the ability to hardwire your internet connection.

        What We Offer: 

        • Great Pay - Earn $16.75/hour to start with the opportunity to make $18.25/hr within 90 days based on achievement of performance goals

        • Fluency in Spanish is a plus and you may be eligible to earn up to an additional $80/month.

        • Work from Home - We provide you with a computer, monitor, headset, and Members to rescue.

        • Schedule - We are open 24/7 (including weekends and holidays) and offer several schedule options including overnight.

        • Paid Time Off - accrue 5.2 hours of Paid Time Off every pay period during your first 12 months - that’s 17 days in your first year!"

        • Volunteer Time - We know Heroes like to give back to their communities; we grant 24 hours of Paid Volunteer Time every year!

        • Training - You will receive virtual paid training that will set you up for success.

        • Benefits - For eligible Team Members, Medical, Dental, Vision, Life Insurance, Tuition Reimbursement, Employee Assistance Program and more!

        • 401K - Dollar for dollar company match up to 6% of employee contributions

        • Annual Incentive Plan – Eligibility to participate in our AAA annual bonus plan.

        Work Environment/Physical Requirements: 

        Works in an office environment sitting at a desk, table or computer workstation for extended periods of time.  May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

        #ERS

        Apply Today

        Email Channel Marketing Lead

        Phoenix, Arizona

        We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

        At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

        We are passionate about maintaining a diverse and inclusive workplace that reflects the people and culture of the communities we serve, and fostering an environment in which everyone can realize their full potential and grow without barriers. We celebrate our differences as they make us stronger and invigorate our workplace. We believe that each of us enriches our culture by contributing unique perspectives, valuable insights and key strengths. We want each of our Team Members to feel valued, respected and supported. 

        Why Work For Us

        • Benefits – Medical, Dental, Vision, wellness program and more!

        • 401k Matching – $1 for $1 company match up to 6% of pay

        • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan

        • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities

        • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

        Summary:

        Our Channel Marketing Lead is focused on supporting the Email channel, you are responsible for planning, implementing, overseeing, and tracking marketing programs and campaigns (strategies and tactics) that target AAA Members as well as potential/prospective ones.  In the pursuit of this overarching responsibility, this role involves effectively collaborating with your peers in the channel marketing organization and appropriate lines of business and/or cross-functional departments—as well as staying aligned with the charter of our Brand & Content Marketing team—while staying up-to-date with the latest digital marketing trends and best practices.

        Essential Functions

        • Plan & Implement Programs & Campaigns

        Planning and executing new online and offline content-marketing, channel-specific campaigns is a key part of your day-to-day role at AAA. This includes adapting existing campaigns as well, refining and revising them to stay as relevant and impactful as possible, particularly through alignment with the product owners for Membership, Insurance and AAA’s other products. 

        • Provide Marketing Guidance

        You’ll need to be the resident expert and “own” the day-to-day responsibilities of your channel, providing marketing advice and guidance on how to carry out the appropriate programs and campaign for maximum effect.

        • Develop Channel Strategies & KPIs

        You’ll utilize your experience to develop channel-specific marketing strategies and forecast program outcomes for all planned/authorized activities, all within the budgets assigned and approved for these channel-specific initiatives. These strategies and KPIs are worked out in advance with the Director of Brand & Content Marketing, aligned with the appropriate annualized marketing plans (implemented quarterly).

        • Channel Optimization

        As programs/campaigns are in-market, you’ll be expected to adjust them so as to optimize their effectiveness within the channel. 

        • Report on Results

        Once campaigns have run, you’ll gather data on the results and create reports to show what worked and what could be improved upon for the approved programs/campaigns within your channel. This includes generating and recommending new ideas to further optimize similar programs in the future.

        • Budget & Resource Management

        You’ll manage the assigned/approved annual budget for your channel, monitoring its use on a monthly basis while continually looking for ways to optimize the spend. You’ll be responsible for managing the outside agencies/resources assigned to your channel, working with the AAA Procurement team to ensure all budgeted activities have approved statements of work and purchase orders issued before the commencement of the work required.

        • Channel-Specific Responsibilities  

        Strategic - Create and execute marketing strategies that optimize digital journeys and sales for all AAA products via email, through the management of AAA’s assigned email vendor. 

        Financial - Manage a $850M budget independently in order to deliver and report out on email revenue of over $5MM, and email engagement of over 100MM in email executions.  

        Technical / Operational - Maximize the technical and creative opportunities available on the email platform by leveraging SFMC tool, as well as Google Analytics, to optimize assigned KPIs e.g. Open rate, Click-Through-Rate (CTR), etc. 

        Knowledge/Skills/Abilities

        • Communication skills – this role requires communicating effectively, so strong interpersonal and communication (verbal and written) skills are a must for success.

        • Analytical abilities – you need to “have game” when it comes to analyzing data, observing trends, and evaluating and reporting-out the success of channel and/or digital campaign engagement; as such, you’ll need to have hands-on working proficiency in various analytics programs (e.g., Google Analytics, Tableau, etc.).

        • Teamwork – in this job you’ll collaborate often with fellow channel marketing team members, product marketing teams, as well as other departments and external agencies/resources; for this reason, it’s important that you have strong coordination skills, fully embrace what it takes to be a “team player”, and always approach others in a collaborative and courteous manner.

        • Technical skills – much of this role requires the ability to use different computer programs and software, so you’ll need to have excellent computer skills and no fear in learning/using new marketing programs/platforms that make you more efficient and effective in the role. Hands-on experience working in SFMC (Journey Builder; Content Builder; etc.) or previously in ExactTarget for purposes of email marketing is preferred.

        • Organization skills – you’ll be tasked to work with different colleagues and teams on multiple projects concurrently, so the ability to prioritize tasks and stay organized is essential.

         

        Education & Experience/Licenses & Certification

        • Bachelor's degree in a related area preferred but not required

        • 5 years minimum experience of hands-on channel and/or digital marketing. Past working experience in the technology and product marketing industries is a plus.

        Work Environment/Physical Requirements

        Works in an office environment sitting at a desk, table or computer workstation for extended periods of time.  May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

        **Please note that you will be asked to complete a candidate assessment following your application, via email. Your application will not be considered until the

        assessment has been completed.** 

        AAA…we're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service. We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.  We're community-minded, and celebrate the growth, development, and successes of our diverse Team Members.  Whether you’re just starting your journey or looking to grow your career, we’ll support you every step of the way.

                             

        We’ll value your skills and experience. We’re building a performance organization with heart and developing a pipeline of tomorrow’s leaders. Your work will be enhanced with training opportunities, a mentoring program and our Promote-from-within philosophy. We celebrate our diversity and leverage the power of many minds. 

        #CATH_RX

        Apply Today

        Team Leader

        Las Vegas, Nevada

        We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

        At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.


         

        Why Work For Us?

        • Great Pay - with the opportunity for increases when performance skill blocks are achieved

        • Training – You’ll attend a thorough, comprehensive, training program

        • Benefits – Medical, Dental, Vision, wellness program and more!

        • 401k Matching – $1 for $1 company match up to 6% of pay

        • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan

        • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
        • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members


         

        Summary:

        Essential Functions

        • Coordinates and directs work activities to provide services including vehicle repair/maintenance, emergency road service, and related activities in response to member, non-member, commercial customer, and vendor inquiries, requests, complaints, and issues.
        • Assigns people, tools, vehicles and other resources to tasks to ensure operating standards for volume, timeliness, cost and quality of service are met or exceeded.
        • Manages direct reports and/or temporary/seasonal employees to ensure work-produced meets or exceeds standards for productivity and quality.
        • Coaches employees on workflow or skill set, organizing classes for employee development or providing one-on-one training.

        Knowledge/Skills/Abilities

        • Appropriate knowledge and ability to answer technical questions and provide training and guidance to staff
        • Interpersonal and communication skills (verbal and written) necessary to interact with members, employees and others in a professional and tactful manner
        • Ability to manage and document Automotive services, projects, and/or pilot projects
        • Ability to coach, mentor, evaluate and train
        • Knowledge of member services, products, guidelines, polices and procedures related to automotive services

        Education & Experience / Licenses & Certification

        • High School diploma or equivalent certification.
        • 3 – 5 years Industry experience in providing repair, maintenance, and/or emergency road services for passenger and/or commercial vehicles.
        • 2 – 3 years supervisory, management or leadership experience. (preferred)

        Work Environment/Physical Requirements

        Works in an office environment sitting at a desk, table or computer workstation for extended periods of time.  May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

        Apply Today

        Internal Auditor - Financial and Operational

        Walnut Creek, California

        We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

        At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

        Why Work For Us?

        • Benefits – Medical, Dental, Vision, wellness program and more!

        • 401k Matching – $1 for $1 company match up to 6% of pay

        • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan

        • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities

        • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

        Summary

        Participates in moderate to complex audits/projects.

        Essential Functions

        • Proposes audit objectives and programs to test internal controls for moderate to highly complex audits/projects.

        • Performs risk assessment to determine audit scope for complex audits/projects.

        • Provides consultation to business units and project managers on internal controls and process dependencies between organizational units.

        • Periodically conducts and/or supports investigations of abuse or irregularities.

        • Develops test methodology for moderate to highly complex business processes.

        • Performs testing to evaluate the design, accuracy and adequacy of internal controls. Testing includes reviewing transactions for proper approvals, adequate documentation and appropriateness.

        Knowledge/Skills/Abilities

        • Language skills sufficient to communicate clearly with clients in writing, by phone or in person.

        • Ability to apply critical thinking and analytical techniques.

        • Knowledge of IIA professional standards.

        • Ability to quickly comprehend the critical inputs, outputs and processes within a variety of business units and apply that understanding to planning, assignment, and/or execution of tasks for an audit project.

        • Knowledge of property and casualty insurance, ACL software, and TeamMate software (preferred).

        • Understanding of IT risk assessment and audit procedures.

        Education & Experience / Licenses & Certification

        • Bachelors or higher level degree in Finance, accounting, or related field of study or equivalent experience

        • 2 – 5 years - experience in auditing, accounting, and/or financial analysis required, of which 2 years is internal auditing experience

        • CPA (preferred)

        • Certified Internal Auditor (preferred)

        Apply Today

        General Service Technician

        Elk Grove, California

        We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

        Come Join Us At Our New Location in Elk Grove Opening July 2021!

        Why Work With Us!

        • Exceptional benefits within 30 days of hire, with employer contribution to Medical/Dental/Vision premiums
        • 401K Matching $1 to $1 up to 6% annually
        • Opportunity for advancement
        • Tuition reimbursement for automotive education and ASE Certifications
        • 15 Paid Days off (20 after 1 year) + 9 paid holidays, some Saturdays and no Sundays
        • Clean well equipped shops with consistent car count
        • Free AAA Membership and numerous employee discounts

        Job Responsibilities:

        • Performs oil changes and lubrication service for member and nonmember vehicles.

        • Performs tire repairs and installation service for member and nonmember vehicles.

        • Performs other minor repairs as assigned by Lead Tech or Service Advisor, according to their abilities.

        • Assist upper level technicians as needed and for experience.

        • Test drives vehicles when practical for any/all performance or drivability concerns before performing work

          • Exception: when unsafe or vehicle not drivable

          • Retest drives after repairs completed to verify that repair solved defined problems

        • Maintains clean and safe work environment; cleans spills and debris immediately to reduce hazards

        • Maintain company provided equipment and machinery

        • Follows company and industry safety rules and regulations

        • Reports all unsafe conditions to supervisor including but not limited to lifts, overhead doors, and equipment

        • Attends all required training, seeks additional training to maintain and increase effectiveness

        • Keeps up to date on industry trends and repair procedures. 

        • Attends and successfully completes at least 12 hours of continuing auto repair training per year sponsored and/or provided by the club. 

        • Maintains customer vehicles in regard to cleanliness and does not tune or otherwise adjust any controls within the vehicle.

        • Verifies as soon as practicable that parts ordered for the vehicle assigned to them are correct.

        • Performs all repairs according to MAP (Motorist Assurance Program), OEM (Original Equipment Manufacturers) or accepted industry standard.

        • Performs digital inspection and documents to their full potential. Notates all pertinent information into the shop inspection or management system, attaches all photos or videos to illustrate repairs or needs to the inspection. 

        • Assures all comeback related repairs are prioritized as directed by manager or lead. 

        • Communicates effectively as necessary with manager, service advisors and other technicians to contribute to the overall performance of the location 

        • Responsible for the safety and accuracy of all repairs made and or systems inspected to assure vehicle is as safe or more safe condition as was prior to work commencing

        • Performs other related duties as assigned.

        • Note: May require travel to different locations on an as needed basis

        Knowledge/Skills/Abilities

        • Effective verbal and written communication skills in the language(s) required for the role, as justified for business necessity

        • Effective organization, interpersonal and negotiation skills

        • Ability to work scheduled hours as necessitated by business need

        • Math and computer skills with experience using software applications including word processing, spreadsheets, browsers, and email

        • Member service focus

        • Automotive/mechanical background

        • Ability to drive vehicles equipped with manual transmission

        • Knowledge of equipment/tool operation and diagnostic/repair procedures

        • Maintains 20% productivity measured by hours worked/hours flagged

        Education & Experience/ Licenses & Certifications

        • High School diploma or equivalent certification (GED)

        • Valid driver license and acceptable driving record

        • Six months experience in general repair, lube services and or tire shop

        Work Environment/Physical Requirements

        • Ability to lift and or carry up to 50lbs

        • Standing, bending, kneeling, pushing, reaching, lifting, climbing ladders

        • Exposure to loud noises

        Apply Today

        Security Officer

        Tempe, Arizona

        We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

        AAA recently acquired SAFE Security, the 11th largest smart home security company in the United States, with the vision to become the most trusted brand in this industry.  With your help, we aspire to provide the same peace of mind at home as we have provided on the roads for the last 100 years.    

         
        AAA Smart Home is looking for Security Officers in Scottsdale/North Scottsdale, Tempe, Carefree and Paradise valley areas to join our team! We have multiple shift positions open with opportunities for overtime!

        WHY WORK FOR US?

        • Benefits – Medical, Dental, Vision, wellness program and more!

        • 401k Matching

        • Paid Time Off – Ten hours per month, nine holidays annually

        • Collaborative Environment – AAA Smart Home will value your contribution to providing exceptional service to our members

        ESSENTIAL FUNCTIONS:

        Security Officer will be responsible for overseeing the safe and secure operation of the entrance to a gated community including:
         

        KNOWLEDGE AND SKILLS:

        • Provide vehicle access control services in a professional and proficient manner at all times to the residents of the manned gated communities
        • Provide a visual security presence (unarmed)
        • Monitor and authorize entrance and departure of residents and guests
        • Report daily activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences
        • Sort and distribute mail to incoming resident
        • Other tasks and duties as assigned
        • If required by the Officer-In-Charge, assist with the preparation of the weekly payroll summary and timecards for delivery to the Main Office on schedule
        • Proper completion to include content, numbering and logging of Incidents Reports
        • Proper use of all other forms associated with access control and/or gatehouse operations
        • Prepare and submit to the Officer-In-Charge necessary information/data for the preparation of the monthly “Gate Activity Report”
        • Assist in monitoring and maintaining gate supplies 

        EDUCATION, CERTIFICATIONS/LICENSES

        • Must be at least 18 years old Must obtain and maintain an Arizona Security Card Certification (Guard Card)
        • Ability to communicate clearly and effectively in English (both written and oral)
        • Must have a phone (home or cell)
        • Must have a friendly demeanor and great customer service skills
        • Must possess a valid AZ driver's license with a clean driving record of 3+ years
        • Be a high school graduate or have a GED
        • Possess effective customer service skills
        • Have a neat and professional appearance
        • Have reliable transportation
        • Must be able to pass a full criminal and background check, and drug test

        #SAFE

        Apply Today

        Customer Service Representative

        Tempe, Arizona

        We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

        AAA acquired SAFE Security, the 11th largest smart home security company in the United States, in November 2018 with the vision to become the most trusted smart home security provider in America. With your help, we aspire to provide the same peace of mind at home as we have provided on the roads for the last 100 years.

        The Smart Home Specialist is responsible for ensuring our Members receive an outstanding member experience. This position will support Member Experience, Scheduling or Monitoring.

        RESPONSIBILITIES/JOB DUTIES

        Member Experience/Monitoring/Scheduling:

        • Respond in a timely manner to requests from Members.

        • Responsible for researching and analyzing customer accounts to

        • provide proper resolution to Member concerns.

        • Maintain high call quality standards at all times to ensure we are

        • delivering legendary Member experiences.

        • Resolve Member escalations with professionalism

        • Update member information when necessary.

        WHY WORK FOR US?

        • Excellent Pay - $16.00 per hour starting with two potential increases within first year!

        • Career Growth - We offer a leadership development program preparing you for a leadership role within 12 months.

        • Training – You’ll attend a thorough, comprehensive 2 week training program

        • Benefits – Medical, Dental, Vision, wellness program and more!

        • Retirement - 401k Matching up to 4%

        • Paid Time Off – Ten hours per month, nine holidays annually

        Member Experience:

        • Take incoming calls from members on various issues from billing and account inquiries, basic technical equipment and software troubleshooting and product questions.

        Monitoring:

        • Monitors incoming alarm and maintenance signals using established protocol.

        • Documents events as they take place with speed and accuracy in the alarm monitoring software.

        Scheduling:

        • Assist members in scheduling installations and service while providing legendary customer service.

        • Performs other job duties, as assigned.

        Knowledge/Skills/Abilities:

        • Strong written and verbal communication skills

        • Must have the ability to listen effectively and respond empathetically

        • Strong desire to help customers

        • Must have the ability to maintain composure when dealing with customer escalations and emergency alarm calls

        • Ability to critically think, creatively problem solve and confidently act

        • Must posses technical aptitude and be proficient with Windows applications; must be able to navigate through multiple programs and screens efficiently

        • Must have strong attention to detail skills

        • Ability to enter data into a database efficiently and accurately

        • Ability to multitask while providing outstanding customer experience

        • Must be able to work independently and as part of a team

        Education & Experience / Licenses & Certification

        • Minimum 1 year of experience in frontline customer sales or service

        • Bilingual preferred (Spanish a plus)

        • High school diploma or equivalent

        WORKING ENVIRONMENT/ MINIMUM PHYSICAL REQUIREMENTS

        Works in an office environment sitting at a desk, table or computer workstation for extended periods of time. Approximately 80 percent of the time spent on the job involves the use of a computer and telephone.  

        Apply Today

        Home Security Installer

        Hayward, California

        We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

        AAA acquired SAFE Security, the 11th largest smart home security company in the United States, in November 2018 with the vision to become the most trusted smart home security provider in America. With your help, we aspire to provide the same peace of mind at home as we have provided on the roads for the last 100 years.

        ESSENTIAL FUNCTIONS:

        • Perform diagnostic evaluation of system issues and perform troubleshooting and repairs on low voltage security and home automation systems including cameras, thermostats, locks and more.

        • Install or upgrade new low voltage security and home automation systems inclusive of cameras, thermostats, door locks and more.

        • Must be flexible with schedule, shift will be Tuesday through Saturday.

        Why work for us?

        • Job Stability - Career Growth

        • Benefits – Medical, Dental, Vision, and more!

        • 401k Matching – $1 for $1 company match up to 4% of pay

        • Paid Time Off – Accrual of 3 weeks PTO and nine holidays annually


        KNOWLEDGE AND SKILLS:

        • Low voltage industry experience

        • Two or more years in a customer service industry role

        • Strong customer service communication and conflict resolution skills

        • Strong written and verbal communication skills

        • Previous experience with both hand and power tools (desired)

        • Some sales experience (desired)



        EDUCATION, KNOWLEDGE, SKILLS, COMPETENCIES, CERTIFICATIONS/LICENSES:

        • High School Diploma or GED equivalent (required)

        • Must qualify for applicable licenses / certificates

        • The ability to use hand tools, laptop, and tablet (required)



        WORKING ENVIRONMENT/ MINIMUM PHYSICAL REQUIREMENTS:
        This position includes primarily field work. Physical requirements include standing, sitting, bending, lifting, and climbing. Lifting will include up to 40 pounds. Extensive use of a personal computer or tablet is required. Use of hand and power tools is required on occasion.

        #SAFE

        Apply Today

        Home Security Installer, Team Lead

        Tempe, Arizona

        We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

        AAA acquired SAFE Security, the 11th largest smart home security company in the United States, in November 2018 with the vision to become the most trusted smart home security provider in America. With your help, we aspire to provide the same peace of mind at home as we have provided on the roads for the last 100 years.

        Supervise the installation of Qolsys Smart Home Systems; optimizing the efficiency and utilization of every job without compromising the quality of work.
        Provide direction, instruction, and guidance to Smart Home Pros ensuring consistent delivery of legendary customer experiences. Build, develop and maintain team atmosphere by being a positive influence and resource to all peers.

        ESSENTIAL FUNCTIONS:

        • Build and maintain professional relationships with internal and external customers 

        • Maintain a high level of communication with Smart Home Pros during every installation to provide guidance and instruction as required 

        • Review of Parts and Labor costs associated with the installation throughout life cycle of project to maintain job  

        • Confirm every system installation concludes with detailed customer orientation  

        • Perform job walks necessary to answer questions, concerns regarding installation with customer 

        • Process all required and needed paperwork in a timely manner 

        • Review and evaluate each Smart Home Pro concerning development, career path, key performance indicators,  technical training, and soft skills assessments 

        • Responsible for upholding all company policies and procedures, and reporting necessary corrective action and  disciplinary reviews to the Operations Manager 

        • Present and maintain a professional image for customers including assigned work area and company vehicle  

        • Collaborate with Smart Home QA Personnel to ensure all installations are evaluated, completed, and high level of  customer satisfaction is achieved 

        • Conduct monthly meetings where OSHA safety, technical training, and company information related information is presented

        Why work for us?

        • Job Stability - Career Growth

        • Benefits – Medical, Dental, Vision, and more!

        • 401k Matching – $1 for $1 company match up to 4% of pay

        • Paid Time Off – Accrual of 3 weeks PTO and nine holidays annually


        KNOWLEDGE AND SKILLS:

        • Low voltage industry experience preferred

        • Previous supervisory experience to include management and development of staff, establish and maintain team members responsibilities, and clearly define priorities in fast pace environment

        • Three or more years experience in a customer service field

        • Strong customer service communication and conflict resolution skills

        • Strong written and verbal communication skills

        • The ability to use hand tools, laptop, and tablet (required)

        • Previous experience with both hand and power tools (desired)

        • Some sales experience (desired)

        EDUCATION AND CERTIFICATIONS/LICENSES:

        • High School Diploma or GED equivalent (required)

        • Must qualify for applicable licenses / certificates



        WORKING ENVIRONMENT/ MINIMUM PHYSICAL REQUIREMENTS:
        This position includes primarily field work. Physical requirements include standing, sitting, bending, lifting, and climbing. Lifting will include up to 50 pounds. Extensive use of a personal computer or tablet is required. Use of hand and power tools is required on occasion.

        #SAFE

        Apply Today

        Home Security Installer

        Fresno, California

        We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

        AAA acquired SAFE Security, the 11th largest smart home security company in the United States, in November 2018 with the vision to become the most trusted smart home security provider in America. With your help, we aspire to provide the same peace of mind at home as we have provided on the roads for the last 100 years.

        ESSENTIAL FUNCTIONS:

        • Perform diagnostic evaluation of system issues and perform troubleshooting and repairs on low voltage security and home automation systems including cameras, thermostats, locks and more.

        • Install or upgrade new low voltage security and home automation systems inclusive of cameras, thermostats, door locks and more.

        • Must be flexible with schedule, shift will be Tuesday through Saturday.

        Why work for us?

        • Job Stability - Career Growth

        • Benefits – Medical, Dental, Vision, and more!

        • 401k Matching – $1 for $1 company match up to 4% of pay

        • Paid Time Off – Accrual of 3 weeks PTO and nine holidays annually


        KNOWLEDGE AND SKILLS:

        • Low voltage industry experience

        • Two or more years in a customer service industry role

        • Strong customer service communication and conflict resolution skills

        • Strong written and verbal communication skills

        • Previous experience with both hand and power tools (desired)

        • Some sales experience (desired)



        EDUCATION, KNOWLEDGE, SKILLS, COMPETENCIES, CERTIFICATIONS/LICENSES:

        • High School Diploma or GED equivalent (required)

        • Must qualify for applicable licenses / certificates

        • The ability to use hand tools, laptop, and tablet (required)



        WORKING ENVIRONMENT/ MINIMUM PHYSICAL REQUIREMENTS:
        This position includes primarily field work. Physical requirements include standing, sitting, bending, lifting, and climbing. Lifting will include up to 40 pounds. Extensive use of a personal computer or tablet is required. Use of hand and power tools is required on occasion.

        #SAFE

        Apply Today

        Smart Home Specialist, Dealer Services

        Tempe, Arizona

        We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

        AAA acquired SAFE Security, the 11th largest smart home security company in the United States, in November 2018 with the vision to become the most trusted smart home security provider in America. With your help, we aspire to provide the same peace of mind at home as we have provided on the roads for the last 100 years.

        JOB SUMMARY:

        The Dealer Services Specialist is responsible for monitoring and assessing the performance and service quality of the Installation and Service Dealers. This role performs the role of the Quality Assurance Specialist in addition to providing objective and quantitative feedback regarding the quality of interactions and transactions as well as coordinates the scheduling and completion of service and installation jobs outside of the AAA Smart Home service area by communicating with customers and service partners directly. Controls the process through the initial call, scheduling, follow-up, completion, billing, invoicing, and quality assurance.

        RESPONSIBILITIES/JOB DUTIES:

        • Utilize phone (outbound and inbound calls) and email to coordinate and follow-up on scheduling of service and installation with customers and designated service partners

        • Provide follow-up with service providers and customers to ensure that jobs have been completed and that they meet or exceed the standards of AAA Smart Home

        • Negotiates with Dealers and Members on any potential Labor and/or Equipment discounts

        • Performs audits on the member’s contract to ensure what was installed and the cost matches the contract prior to submission to the Billing Department

        • Works with other departments (MX, Monitoring, Sales, Warehouse, Billing, AP) to ensure a smooth process and positive experience for the member

        Why work for us?

        • Great pay!

        • Job Stability - Career Advancement 

        • Great Benefits - Medical/Dental/Vision

        • Retirement - 401k matching up to 4%

        • Work/Life Balance - PTO 3 Weeks + 9 paid holidays

        KNOWLEDGE/SKILLS/ABILITIES:

        • Ability to deliver excellent customer service with each member interaction

        • Ability to de escalate an upset member 

        • Strong analytical and critical thinking skills

        • Excellent written and verbal communication skills

        • Deadline and detail-oriented

        • Must have the technical ability to learn multiple software programs


        EDUCATION AND SKILLS:

        • High School Diploma or GED equivalent

        • Bachelor’s degree preferred

        • 3 years in a customer service/quality assurance environment or equivalent business experience

        • Strong customer service communication and conflict resolution skills

        • Strong written and verbal communication skills

        • 3 years call center experience with significant customer interaction preferred

        • Bilingual in Spanish is desired

        #SAFE

        Apply Today

        Sr. Customer Service Representative

        Tempe, Arizona

        We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

        AAA acquired SAFE Security, the 11th largest smart home security company in the United States, in November 2018 with the vision to become the most trusted smart home security provider in America. With your help, we aspire to provide the same peace of mind at home as we have provided on the roads for the last 100 years.

        The Senior Smart Home Specialist is responsible for our Member experience. The person will monitor life safety systems, handle general service, technical and billing inquiries, manage data information, initiate cancellation/retention activity, and act in a mentoring capacity as part of our career development program.

        RESPONSIBILITIES/JOB DUTIES

        Member Experience/Monitoring/Scheduling:

        • Work weekends and flexible with multiple shifts

        • Respond in a timely manner to requests from Members.

        • Responsible for researching and analyzing customer accounts to

        • provide proper resolution to Member concerns.

        • Maintain high call quality standards at all times to ensure we are

        • delivering legendary Member experiences.

        • Resolve Member escalations with professionalism

        • Update member information when necessary.

        WHY WORK FOR US?

        • Excellent Pay - $18.00 per hour!

        • Career Growth - We offer a leadership development program preparing you for a leadership role within 12 months.

        • Training – You’ll attend a thorough, comprehensive 2 week training program

        • Benefits – Medical, Dental, Vision, wellness program and more!

        • Retirement - 401k Matching up to 4%

        • Paid Time Off – Ten hours per month, nine holidays annually

        Member Experience:

        • Take incoming calls from members on various issues from billing and account inquiries, basic technical equipment and software troubleshooting and product questions.

        Monitoring:

        • Monitors incoming alarm and maintenance signals using established protocol.

        • Documents events as they take place with speed and accuracy in the alarm monitoring software.

        Scheduling:

        • Assist members in scheduling installations and service while providing legendary customer service.

        • Performs other job duties, as assigned.

        Knowledge/Skills/Abilities:

        • Strong written and verbal communication skills

        • Must have the ability to listen effectively and respond empathetically

        • Strong desire to help customers

        • Must have the ability to maintain composure when dealing with customer escalations and emergency alarm calls

        • Ability to critically think, creatively problem solve and confidently act

        • Must posses technical aptitude and be proficient with Windows applications; must be able to navigate through multiple programs and screens efficiently

        • Must have strong attention to detail skills

        • Ability to enter data into a database efficiently and accurately

        • Ability to multitask while providing outstanding customer experience

        • Must be able to work independently and as part of a team

        Education & Experience / Licenses & Certification

        • Minimum 1 year of experience in frontline customer sales or service

        • Bilingual preferred (Spanish a plus)

        • High school diploma or equivalent

        WORKING ENVIRONMENT/ MINIMUM PHYSICAL REQUIREMENTS

        Works in an office environment sitting at a desk, table or computer workstation for extended periods of time. Approximately 80 percent of the time spent on the job involves the use of a computer and telephone.  

        #SAFE

        Apply Today
        I view A3V not simply as a job but rather a home where I feel empowered to unleash the best of my creativity and business acumen. The reason I am excited to go to our lab every morning comes down to three things: my colleagues, the challenging nature of my work, and the meaningful objective of our collective efforts. All three enable me to grow as a leader and person. Shaaya, Team Member since 2019
        As a marketer, you dream of riding a big wave of transformation. At Gig, I am fortunate to be able to shape that wave. As part of a tightly-knit agile team, I lead the efforts of bringing to market next-generation mobility solutions that seamlessly blend digital and real-world experiences, guided by our ‘Members first’ mantra. Marina, Team Member since 2018
        It’s not often you get to reinvent a 100 year old brand. Even less often when a 100 year old organization puts it’s resources and people on a mission to transform itself. That’s precisely what we get to do here at A3. Working at A3 has provided me the opportunity to tackle startup challenges with Enterprise scale, while creating new products and services and helping to redefine a historic icon. Each of these are usually once in a career opportunities, getting to do all of them continuously is a lifetime’s worth of experience. Ashish, Team Member since 2017
        I’ve interviewed hundreds of customers over my career, but never have I felt such consistent love as I have from AAA Members. In user tests, customer visits and workshops, as soon as people see the name AAA their eyes brighten and they smile. They trust us and they love what we stand for. Every day that instills pride in what I do and it keeps me working hard to preserve and deliver on that love and trust. Sean, Team Member since 2017