Careers

Join our team of change makers

We’re looking for bright, passionate, and collaborative people to join
our tight-knit team as we innovate in the spirit of service. If this
sounds like you, let’s talk. Email us at careers@a3ventures.co.

Automotive Technician

Chandler, Arizona

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Why Work With Us:

Check out the benefits!

14 locations with Tempe and Sun City coming soon
State of the art equipment
Paid training with opportunities for growth
Tuition reimbursement for automotive education and ASE Certifications
Clean well equipped shops with consistent car count
Exceptional benefits within 30 days of hire, with employer contribution to medical/Dental/Vision premiums
401K Matching $1 to $1 up to 6% annually
15 Paid Days off (20 after 1 year) + 9 paid holidays, some Saturdays and no Sundays
A free AAA Membership and numerous employee discounts

Job Responsibilities:

Performs work that is indicated on Approved Repair Orders.
Performs only needed and or customer requested services on vehicles.
Performs all repairs according to MAP (Motorist Assurance Program), OEM (Original Equipment Manufacturers) or accepted industry standard procedures
Assures all repairs are for the benefit of the member/customer.
Test drives all vehicles when practical for any/all performance or drivability concerns before performing work
- Exception: when unsafe or vehicle not drivable
- Retest drives after repairs completed to verify that repair solved defined problems
Maintains clean and safe work environment; cleans spills and debris immediately to reduce hazards
Maintain company provided equipment and machinery
Follows company and industry safety rules and regulations
Reports all unsafe conditions to supervisor including but not limited to lifts, overhead doors, and equipment
Attends all required training, seeks additional training to maintain and increase effectiveness
Keeps up to date on industry trends and repair procedures.
Attends and successfully completes at least 24 hours of continuing auto repair training per year sponsored and/or provided by the club.
Maintains customer vehicles in regard to cleanliness and does not tune or otherwise adjust any controls within the vehicle.
Verifies as soon as practicable that parts ordered for the vehicle assigned to them are correct.
Performs digital inspection and documents to their full potential. Notates all pertinent information into the shop inspection or management system, attaches all photos or videos to illustrate repairs or needs to the inspection.
Assures all comeback related repairs are prioritized as directed by manager or lead.
Communicates effectively as necessary with manager, service advisors and other technicians to contribute to the overall performance of the location
Responsible for the safety and accuracy of all repairs made and or systems inspected to assure vehicle is as safe or more safe condition as was prior to work commencing
Performs other related duties as assigned.
Note: May require travel to different locations on an as needed basis

Knowledge/Skills/Abilities

Effective verbal and written communication skills in the language(s) required for the role, as justified for business necessity
Effective organization, interpersonal and negotiation skills
Ability to work scheduled hours as necessitated by business need
Math and computer skills with experience using software applications including word processing, browsers, and email
Member service focus
Ability to drive vehicles equipped with manual transmission
Knowledge of equipment/tool operation and diagnostic/repair procedures
Maintains 100% productivity as measured by dividing hours worked by labor hours flagged

Education & Experience/ Licenses & Certifications

High School diploma or equivalent certification (GED)
Valid driver license and acceptable driving record
At least four years experience as an automobile technician
ASE Master Tech with L1 certification level or equivalent OEM certifications and fulfills ASE requirement within one year of hire. .
Smog Repair and Testing Certification preferred (CA only)

Work Environment/Physical Requirements

Ability to lift and or carry up to 50lbs
Standing, bending, kneeling, pushing, reaching, lifting, climbing ladders
Exposure to loud noises

#MCC

Apply Today

Associate Product Marketer

Walnut Creek, California

At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Why Work For Us?

Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Reporting to the Senior Director, Insurance Product Marketing, our Associate Product Marketer will be assigned full responsibility for a product and its business results. They will be accountable for managing product development and executing strategies and plans in partnership with cross-functional teams and external creative agencies.

Essential Functions

Strategy and Execution - Manage key business KPIs to accomplish strategic goals
Marketing Strategic Plan Development & Execution – Responsible for development and execution of annual plans including business analytics, communication, digital and social media plans. Partner internally and externally to develop and execute marketing activities that drive growth and achieve targets
Competitive Intelligence – Monitor competitor activities, including pricing, promotion, new product launches, advertising
Marketing Budget – Manage marketing budget, including budget tracker, PO's and invoicing
Project Management – Perform ad-hoc projects as needed to support Product Marketing Manager
Communication/ Networking – Guide advertising agencies and production vendors to execute communication plan; Assist in vendor negotiations and selection to control expense; prepare materials with creative agencies

Knowledge/Skills/Abilities

Strategic leadership skills
Strong problem solving skills
Proficient in financial and analytical thinking and analyses
Clear and concise communication skills and team influencer

Education & Experience/Licenses & Certification

College degree
3-5 years related work experience

Apply Today

Commercial Insurance Agent

Phoenix, Arizona

Essential Functions

Responsible to quote and write personal and commercial lines insurance including, auto, homeowner, life, health, business owners and worker’s compensation.
Prospect within the community to develop new insurance business and create brand presence. Prospect from various resources
Required to meeting or exceed sales goals set by management Provide customer service to insurance clients.
Employees are required to support the lead generation initiative by providing qualified leads to other business lines of AAA Arizona that include Travel, Insurance, Automotive and Financial.
Maintain records, logs and files according to department and club guidelines. Demonstrate thorough and competent skills in both industry and Club computerized systems.
May perform other duties as assigned.

Education & Experience/Licenses & Certification

High School Diploma or GED required
1-3 years related experience
Valid Arizona Property and Casualty Insurance License
Valid Arizona driver's license
A minimum of six months’ experience in a fast paced, multi-task work environment selling P&C lines of business.

PHYSICAL DEMANDS: Required by the Americans with Disabilities Act (ADA)

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions o this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk and hear, required to sit, occasionally required to stand and walk; use and to finger, handle, or feel; and reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, peripheral vision and the ability to focus. Operate personal or company vehicle as a requirement of position

Apply Today

Customer Service Representative - Work At Home MUST LIVE IN UTAH

Clearfield, Utah

Why work for us?

Great Pay – $13.50/hour with the ability to increase to $15.12 with performance based skill block increases
Commission - ability to earn commission on each sell
Training – You’ll attend a thorough, comprehensive training program
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Paid Time Off
24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Summary

Sales Associates serve our Members by selling and servicing memberships. Sales Associates thoughtfully assist our Members to acquire, maintain and make the most of their membership in AAA.

Essential Functions

Uses sales techniques and product knowledge to identify customer-specific needs to generate new sales to prospective and current Members. Effectively overcomes objections to close the sale.
Consistently provides a service experience that enhances the Member’s affinity to the AAA brand and results in greater Member satisfaction and loyalty.

Knowledge/Skills/Abilities

Possesses sales skills effectively employed in the tracking, following up on and closing of assigned leads.
Knowledge of desktop systems including but not limited to Microsoft Office software applications.

Education & Experience/Licenses & Certification

High school diploma or GED required.

**Please note that you will be asked to complete a candidate assessment following your application, via email. Your application will not be considered until the assessment has been completed.**

#GAB

Apply Today

Licensed Outbound Sales Agent

Clearfield, Utah

Being a Sales and Service Hero takes great willpower, hard work, and a commitment to meeting Member needs while ensuring regulatory compliance.

Essential Functions:

Enjoy making a high volume of outbound calls and emails to prospects that have expressed an interest online (internet leads) in receiving a quote from AAA
Proactively follow up on new insurance and roadside assistance sales, as well as marketing lists
Use sales techniques and product knowledge to identify customer-specific needs, including conducting insurance reviews to identify a range of suitable products
Leverage tools and underwriting guidelines to assess risks and ensure compliance when recommending products and coverage needs
Consistently meet or exceed all sales expectations and effectively overcome objections to close the sale and tracks all leads, including following up, to close assigned leads
Provides a sales experience that enhances the Member’s affinity to the AAA brand and results in greater Member satisfaction and loyalty
High school diploma or GED required, with 1 to 3 years of sales experience in the Insurance industry and/or call center preferred.
Ability to acquire the active and unrestricted state issued license(s) required to place property and casualty insurance within thirty (30) calendar days of hire. Active P&C resident license(s) preferred.
Be reliable to work a schedule that may include weekends/holidays and adhere to your assigned work schedule
Enjoy working from home and have a dedicated work space free of distractions/noise that includes a desk, chair, etc, along with the ability to hardwire your internet connection

What We Offer:

Training - You will receive virtual paid training that will set you up for success.
Licensing Assistance - AAA will assist with the cost of licensing
Compensation - Generous commission structure with the ability to earn commissions on every policy and product sales. (Agent average earnings $78,000)
Work from Home - We provide you with a computer, monitor, headset, and leads.
Schedule - We are open 7 days a week (including weekends and holidays) and offer several schedule options.
Paid Time Off - Accrue 5.2 hours of Paid Time Off every pay period during your first 12 months - that’s 17 days in your first year!
Volunteer Time - We know Heroes like to give back to their communities; we grant 24 hours of Paid Volunteer Time every year!
Benefits - For eligible Team Members, Medical, Dental, Vision, Life Insurance, Tuition Reimbursement, Employee Assistance Program and more!
401K - Dollar for dollar company match up to 6% of employee contributions.

Work Environment/Physical Requirements:

Works in an office environment sitting at a desk, table or computer workstation for extended periods of time. May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 100 percent of the time spent on the job involves the use of a personal computer.

#GAB

Apply Today

Travel Sales Associate

Clearfield, Utah

Job Description

A career with AAA Northern California, Nevada and Utah is unique, just like you.

We’re a mission-driven Member services organization. We have a saying here at AAA that we aspire to be America’s most trusted organization absolutely famous for doing the right thing. With more than four million Members, our purpose is to bring peace of mind to Members so that they can enjoy life more.

We work hard to create an environment where you can thrive and where you use your skills and talents to help us deliver legendary Member service. You’ll help have a positive impact on the diverse communities we serve, too

Essential Functions

• Uses sales techniques and product knowledge to identify customer-specific needs to generate new sales to prospective and current Members. Effectively overcomes objections to close the sale.

• Consistently provides a service experience that enhances the Member’s affinity to the AAA brand and results in greater Member satisfaction and loyalty.

Knowledge/Skills/Abilities

• Possesses sales skills effectively employed in the tracking, following up on and closing of assigned leads.

• Knowledge of desktop systems including but not limited to Microsoft Office software applications.

Education & Experience/Licenses & Certification

• High school diploma or GED required.

• Prior sales and/or call center work experience preferred.

We’ll value your skills and experience. We’re building a performance organization with heart and developing a pipeline of tomorrow’s leaders. Your work will be enhanced with training opportunities, a mentoring program and our Promote-from-within philosophy. We celebrate our diversity and leverage the power of many minds.

Apply Today

Member Experience Associate

Newark, California

Essential Functions

Exhibits AAA guiding principles and core values

Performs routine sales, service and operational functions for AAA Members including; DMV, cashiering, auto travel, notary and insurance sales support, with expectations for maintaining required standards, policies and procedures
Understands and actively promotes products and services to achieve individual goals in support of meeting organization goals and objectives
Overcomes obstacles that create barriers to Team Member or branch efforts
Identifies process improvement opportunities and proposes solutions
Acts as an agent for change while promoting AAA’s guiding principles and core values

Knowledge/Skills/Abilities

Demonstrates sales and service skills. Able to effectively interact, face-to-face, with new, prospective and existing Members.

Accuracy and comfort handling money, making change, balancing cash drawer.
Good computer skills, proficient in both reading and basic arithmetic.
Good written and verbal communication skills in person and over the phone.
Ability to multitask in response to requests, requirements and Member/Team Member expectations. Ability to accept feedback and correct course as necessary.

Education & Experience / Licenses & Certification

High school diploma or GED required
Two years sales or customer service experience
Experience working with sales and service standards and goals
Current & valid Driver's License with clean history may be required
Bonding and fingerprinting may be required
P&C Licensing may also be required

Work Environment/Physical Requirements

Works in a variety of office environments where standing, walking or sitting at a desk, table or computer workstation may

be required for extended periods of time. May travel by car, plane or other form of transportation to attend business meetings or conferences. May be required to work in one or more locations in a defined service area. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

#MEA

Apply Today

Member Experience Associate

Chico, California

Why Work For Us?

Great Pay – Paid training and competitive hourly base + incentives.
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay.
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

Summary:

The Member Experience Associate acts in a service and sales capacity, responsible for providing caring, outstanding Member service with heart while actively promoting cross sales referrals, sales and branch promotions.

Essential Functions

Performs routine sales, service and operational functions for AAA Members including; DMV, cashiering, auto travel, notary and insurance sales support, with expectations for maintaining required standards, policies and procedures.
Understands and actively promotes products and services to achieve individual goals in support of meeting organization goals and objectives.
Overcomes obstacles that create barriers to Team Member or branch efforts and identifies process improvement opportunities and proposes solutions.
Acts as an agent for change while promoting AAA’s guiding principles and core values.

Knowledge/Skills/Abilities

Demonstrates sales and service skills. Able to effectively interact, face-to-face, with new, prospective and existing Members.
Accuracy and comfort handling money, making change, balancing cash drawer.
Good computer skills, proficient in both reading and basic arithmetic.
Good written and verbal communication skills in person and over the phone.
Ability to multitask in response to requests, requirements and Member/Team Member expectations. Ability to accept feedback and correct course as necessary.
Bilingual is a plus.

Education & Experience / Licenses & Certification

High school diploma or GED required.
Two years sales or customer service experience.
Experience working with sales and service standards and goals.
Current & valid Driver's License with clean history may be required.
Bonding and fingerprinting may be required.
P&C Licensing may be required.

Work Environment/Physical Requirements

Works in a variety of office environments where standing, walking or sitting at a desk, table or computer workstation may be required for extended periods of time.
May travel by car, plane or other form of transportation to attend business meetings or conferences.
May be required to work in one or more locations in a defined service area. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

#MEA

Apply Today

Member Experience Generalist

Vacaville, California

Why Work For Us?

Great Pay – Competitive hourly base + incentives.
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay.
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

Summary:

A Member Experience Generalist develops internal relationships and utilizes all branch resources to support branch Team Members while playing a critical role in ensuring delivery of legendary Member experience.

Essential Functions

Provides helpful, empathetic, reliable and timely assistance to both Team Members and Members.
Coordinates work flow and resources in a well-planned organized manner.
Supports Manager and Team Lead in providing consistent communication and messaging.
Supports Team Engagement, and Community Impact participation.
Pulls and distributes sales reports for tracking and performance measurement.
Assumes office administrative and operational duties in absence of Manager or Team Lead.
Provides feedback to Team Lead and/or Manager to assist in overall process improvement that supports strategy.

Knowledge/Skills Abilities

Demonstrated track record of successful business decision making, planning, and problem solving.
Highly developed leadership skills, quantitative and analytical skills with a proven ability to make data-driven decisions.
Broad knowledge of Property & Casualty insurance, membership sales and service, and branch operations including industry trends, key drivers of business revenue.
Outstanding sales and Member service skills and the ability to transfer these skills to others.
Strong computer skills, including proficiency with the Google Apps Suite (Sheets, Docs, Drive, Slides).

Education & Experience / Licenses & Certification

High school diploma or GED required.
Valid Driver's License.
P&C License (Preferred). Insurance industry knowledge helpful but not required.
2-3 yrs. Supervisory experience.

Work Environment/Physical Requirements

Works in an office environment where standing and walking or sitting at a desk, table or computer workstation for extended periods of time.
May travel by car, plane or other form of transportation to attend business meetings.
Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

Apply Today

Outbound Sales Agent

Clearfield, Utah

Being a Sales and Service Hero takes great willpower, hard work, and a commitment to meeting Member needs while ensuring regulatory compliance.

Essential Functions:

Enjoy making a high volume of outbound calls and emails to prospects that have expressed an interest online (internet leads) in receiving a quote from AAA
Proactively follow up on new insurance and roadside assistance sales, as well as marketing lists
Use sales techniques and product knowledge to identify customer-specific needs, including conducting insurance reviews to identify a range of suitable products
Leverage tools and underwriting guidelines to assess risks and ensure compliance when recommending products and coverage needs
Consistently meet or exceed all sales expectations and effectively overcome objections to close the sale and tracks all leads, including following up, to close assigned leads
Provides a sales experience that enhances the Member’s affinity to the AAA brand and results in greater Member satisfaction and loyalty
High school diploma or GED required, with 1 to 3 years of sales experience in the Insurance industry and/or call center preferred.
Ability to acquire the active and unrestricted state issued license(s) required to place property and casualty insurance within thirty (30) calendar days of hire. Active P&C resident license(s) preferred.
Be reliable to work a schedule that may include weekends/holidays and adhere to your assigned work schedule
Enjoy working from home and have a dedicated work space free of distractions/noise that includes a desk, chair, etc, along with the ability to hardwire your internet connection

What We Offer:

Training - You will receive virtual paid training that will set you up for success.
Licensing Assistance - AAA will assist with the cost of licensing
Compensation - Generous commission structure with the ability to earn commissions on every policy and product sales. (Agent average earnings $78,000)
Work from Home - We provide you with a computer, monitor, headset, and leads.
Schedule - We are open 7 days a week (including weekends and holidays) and offer several schedule options.
Paid Time Off - Accrue 5.2 hours of Paid Time Off every pay period during your first 12 months - that’s 17 days in your first year!
Volunteer Time - We know Heroes like to give back to their communities; we grant 24 hours of Paid Volunteer Time every year!
Benefits - For eligible Team Members, Medical, Dental, Vision, Life Insurance, Tuition Reimbursement, Employee Assistance Program and more!
401K - Dollar for dollar company match up to 6% of employee contributions.

Work Environment/Physical Requirements:

#GAB

Apply Today

Sales Associate - Work From Home MUST LIVE IN UTAH

Clearfield, Utah

At AAA, our purpose is to serve our Members. Everyone in our Sales and Service division is instrumental in creating outstanding Member experiences and ensuring our Members are covered for life’s unexpected events. One of the most important ways we do this is making sure Members understand the many benefits we offer so when they need help we can proudly say yes! What work could be more rewarding and meaningful than knowing you helped someone when life throws a curveball?

Being a Sales and Service Hero takes great willpower, hard work, and emotional strength.

Essential Functions:

Enjoy a fast paced environment; handling 75 - 100 calls per shift
Be skilled at using multiple applications simultaneously and be able to provide clear and proficient verbal and written communication
Deliver extraordinary customer service to our Members by using sound judgment, empathy, and problem solving to make decisions that adhere to policy and procedure
Use sales techniques, product knowledge, and listening skills to identify Member-specific needs to generate new sales to prospective and current Members
The ability to adapt and respond to changing work situations and environments
Be reliable to work a schedule that may include weekends/holidays and adhere to your assigned work schedule
Enjoy working from home and have a dedicated work space free of distractions/noise that includes a desk, chair, etc, along with the ability to hardwire your internet connection

What We Offer:

Great Pay - Earn $13.50/hour to start with the opportunity to make $15.12/hour within 9 months based on achievement of performance goals.
Generous Bonus Structure - Based on sales performance, with additional bonus opportunities for new product sales. (current TM average $600-$800)
Fluency in Spanish is a plus and you may be eligible to earn up to an additional $80/month.
Work from Home - We provide you with all the computer equipment you will need.
Schedule - We are open 7 days a week (including weekends and holidays) and offer several schedule options.
Paid Time Off - Accrue 5.2 hours of Paid Time Off every pay period during your first 12 months - that’s 17 days in your first year!
Volunteer Time - We know Heroes like to give back to their communities; we grant 24 hours of Paid Volunteer Time every year!
Training - You will receive virtual paid training that will set you up for success.
Benefits - For eligible Team Members, Medical, Dental, Vision, Life Insurance, Tuition Reimbursement, Employee Assistance Program and more!
401K - Dollar for dollar company match up to 6% of employee contributions.

Work Environment/Physical Requirements:

**Please note that you will be asked to complete a candidate assessment following your application, via email. Your application will not be considered until the assessment has been completed.**

Apply Today

Home Service Associate

Berkeley, California

At A3 Labs we come to work to dream, design and define how we will live and move into the future. We exist to harness these forces for the benefit of Members and future generations, humanizing disruptive change for the betterment of the communities we serve. We’re looking for bright, passionate, and collaborative people to join our tight-knit team as we innovate in the spirit of service.

Why Work For Us?

Impact. Lead the charge in mobility as a service movement and enable people’s lives to improve through the sharing economy. Leverage the best of an established 115 year-old not for profit combined with start-up speed and agility to create real and meaningful impact.
Recognition. We offer a competitive total compensation package including base salary, annual performance bonuses, benefits, and 401(k) Company match with additional discretionary contribution potential.
Lifestyle. We do honorable work, and we practice our values: humility, integrity, teamwork, and service. You’ll have the security of a larger organization but you’ll move at startup speed.

Summary

As the Home Services Associate II and a member of the House Manager team, you are responsible for supporting the daily operations and member interaction. You are both our voice and the face of House Manager to our member base. Our people-centric management team will support you with scheduling, training, and ensuring you have all the equipment you need to be successful. You will also be supporting your other team members with work orders, home assessments and other items that may be your specialty and not theirs. Our goal is to have you grow with us and help hone your trade skills to become an expert in your area, for yourself and the members we serve. We are expecting you to use sound business judgment to resolve service, operational, and technology issues with a great team behind you for support.

Essential Functions

Complete work orders as assigned
You will manage your time at a given job site and be given a schedule to work towards completing based on member demand
Complete, provide, and educate our members on our Home Health Preventative Maintenance Reports that drive future work to our team and help our members understand their homes better
You will be asked infrequently to Quality Check/Assess (QC or QA) the work of contractors that complete work that you specialize in and notify your leadership team should rework be needed
You will provide pricing recommendations on permitted work orders that may require the use of outside contractor support or to build out a pricing structure
You will learn and grow your skill base in your specific trade specialty, as well as, learn the basics of other trade areas to build out your core skills to complete work across the trades
You will also learn and apply necessary steps that are needed to complete larger jobs (remodels, renovations, large installations, etc.) and support team members in completing these tasks
Understand and enforce OSHA standard safety and cleanliness
Basic understanding of the financial impacts of labor and materials on a job

Knowledge/Skills/Abilities

Strong oral and written communication
Understand the basic requirements of collecting information via photos and measurements
Basic understanding of skills which include:
Electrical (GFCI installation)
Appliance trouble shooting and basic repair
Basic understanding of plumbing and repair
Ability to replace toilets
Ability to replace ceiling fans, lights, etc. (basic electric work)
Ability to caulk properly
Landscaping
Intermediate knowledge of your specific trade skill and the ability to complete basic jobs within that skillset
Understand and enforce job site safety and cleanliness
Advanced understanding and safety related to the use of power tools
Collaborative and team oriented individual

Education & Experience/Licenses & Certification

High school diploma or equivalent required
2-4 years of experience in a specialized trade
Valid Driver’s license
Basic understanding of other trade skill areas (electrical, plumbing, carpentry, etc.)
Ability to learn and use a scheduling software
Ability to learn and use an online ordering system
2-4 verifiable years within classified trade

Work Environment/Physical Requirements

Lifting and carrying various parts, weighing up to 30-50 pounds, several times a day
Bending, kneeling, reaching and stooping as required for service calls

Apply Today

Tow and Light Service Driver

Oakland, California

Why Work For Us?

Great Pay - with the opportunity for increases when performance skill blocks are achieved
Training – You’ll attend a thorough, comprehensive, training program
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Monthly Bonuses!
Paid Time Off- Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Essential Functions

Driving and operating a service vehicle (i.e. flat tire changes, lock-out, fuel delivery services, etc.)
On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving
Leverages sales skills for offering products and services from AAA to member during service interaction
Utilizing on-board computer, radio communications, and mapping systems
Completion of daily paperwork (i.e. call-logs, battery invoices, cash receipts, etc.)

Knowledge/Skills/Abilities

Clear and proficient verbal and written communication even under pressure
Common knowledge of vehicle components and the common reasons for vehicle failure
Demonstrates problem solving and listening skills to evaluate member safety as well as the ability to discern safety issues and respond appropriately
Ability to drive a manual/automatic shift vehicle

Education & Experience/Licenses & Certification

Two (2) years of experience in a customer contact role
Education and training. I.E.: AAA Compliance Training, RPST,TSAAC, Lock-out, PSP, Battery Service Training
Vocational technical automotive training/certification or equivalent experience (preferred)
ASE (Automotive Service Excellence) certification(preferred)

Work Environment/Physical Requirements

Works outdoors at vehicle sites when servicing vehicles. Lifting and carrying tires and parts, weighing up to 50 pounds, several times a day; bending, kneeling and stooping as required for service calls. Works in all weather and all traffic conditions. Vehicle recovery sites may be wet, messy and hazardous. Service Providers are required to provide a photograph for identification purposes.

#ERS

Apply Today

Member Experience Associate

Folsom, California

Why work for us?

Benefits – Access to Medical, Dental, and Vision program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Paid Time Off – Accrual of 17 PTO days your first year, nine paid holidays annually, and 24 hours earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

Essential Functions:

Performs routine sales, service and operational functions for AAA Members including; DMV, cashiering, auto travel, notary and insurance sales support, with expectations for maintaining required standards, policies and procedures.
Understands and actively promotes products and services to achieve individual goals in support of meeting organization goals and objectives.
Overcomes obstacles that create barriers to Team Member or branch efforts and identifies process improvement opportunities and proposes solutions.
Acts as an agent for change while promoting AAA’s guiding principles and core values.

Knowledge/Skills/Abilities:

Demonstrates sales and service skills. Able to effectively interact, face-to-face, with new, prospective and existing Members.
Accuracy and comfort handling money, making change, balancing cash drawer.
Good computer skills, proficient in both reading and basic arithmetic.
Good written and verbal communication skills in person and over the phone.
Ability to multitask in response to requests, requirements and Member/Team Member expectations. Ability to accept feedback and correct course as necessary.

Education & Experience / Licenses & Certifications:

High School Diploma or GED required.
Two years sales or customer service experience.
Experience working with sales and service standards and goals.
Current & valid Driver's License with clean history may be required.
Bonding and fingerprinting may be required.
P&C Licensing may be required.

Work Environment/Physical Requirements:

Works in a variety of office environments where standing, walking or sitting at a desk, table or computer workstation may be required for extended periods of time.
May travel by car, plane or other form of transportation to attend business meetings or conferences.
May be required to work in one or more locations in a defined service area. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

#MEA

Apply Today

Corporate Recruiter

Tempe, Arizona

At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work.

Essential Functions

• Develops hiring profiles, sourcing, and interview strategies informed by regular interaction with business hiring managers.

• May act as LOB lead for a functional area to ensure recruiting activities for multiple function, complex, and larger business areas support agreed upon sourcing and hiring strategy.

• Delivers timely, cost-effective, and quality hires. Includes attending business meetings, visiting business sites, side-by-side shadowing of jobs for which hiring is needed. Participates in college recruiting efforts in order to increase candidate pipeline.

• Conducts In-depth candidate screening

• Interviews to meet hiring profiles.

• Networks to ensure readiness of pipeline of candidates to meet the business need. Ability to identify a steady stream of prospective talent in anticipation of future talent needs. Ability to leverage Web 2.0 technologies to locate, engage, and attract perspective candidates

Knowledge/Skills/Abilities

• Strong attention to detail, process-oriented focus

• Intermediate level MS Office and applicant tracking system skills.

• Excellent verbal and written communication skills.

• Able to manage high volume workload on a consistent basis.

• Able to take direction from multiple sources.

• Strong organizational skills.

• Bilingual communication skills (preferred)

Education & Experience / Licenses & Certification

• High School diploma or GED. (required)

• Bachelors degree (preferred)

• 4+ yrs specialized recruiting experience (preferred)

• Professional certification (PHR/SPHR, etc.) (preferred)

Work Environment/Physical Requirements

Works in an office environment sitting at a desk, table or computer workstation for extended periods of time. May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

Competency

Business Acumen & Fiscal Responsibility (Intermediate) Communication (Proficient)

Decision Making (Intermediate) Negotiating (Proficient)

Cooperation / Collaboration (Proficient)

#CORP

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General Service Automotive Technician

El Dorado Hills, California

Why Work With Us!

Exceptional benefits within 30 days of hire, with employer contribution to Medical/Dental/Vision premiums
401K Matching $1 to $1 up to 6% annually
Opportunity for advancement
Tuition reimbursement for automotive education and ASE Certifications
15 Paid Days off (20 after 1 year) + paid holidays, some Saturdays and no Sundays
Clean well equipped shops with consistent car count
Free AAA Membership and numerous employee discounts

New locations coming in 2021, Elk Grove, Hayward, San Rafael

Job Responsibilities:

Performs oil changes and lubrication service for member and nonmember vehicles.
Performs tire repairs and installation service for member and nonmember vehicles.
Performs other minor repairs as assigned by Lead Tech or Service Advisor, according to their abilities.
Assist upper level technicians as needed and for experience.
Test drives vehicles when practical for any/all performance or drivability concerns before performing work
- Exception: when unsafe or vehicle not drivable
- Retest drives after repairs completed to verify that repair solved defined problems
Maintains clean and safe work environment; cleans spills and debris immediately to reduce hazards
Maintain company provided equipment and machinery
Follows company and industry safety rules and regulations
Reports all unsafe conditions to supervisor including but not limited to lifts, overhead doors, and equipment
Attends all required training, seeks additional training to maintain and increase effectiveness
Keeps up to date on industry trends and repair procedures.
Attends and successfully completes at least 12 hours of continuing auto repair training per year sponsored and/or provided by the club.
Maintains customer vehicles in regard to cleanliness and does not tune or otherwise adjust any controls within the vehicle.
Verifies as soon as practicable that parts ordered for the vehicle assigned to them are correct.
Performs all repairs according to MAP (Motorist Assurance Program), OEM (Original Equipment Manufacturers) or accepted industry standard.
Performs digital inspection and documents to their full potential. Notates all pertinent information into the shop inspection or management system, attaches all photos or videos to illustrate repairs or needs to the inspection.
Assures all comeback related repairs are prioritized as directed by manager or lead.
Communicates effectively as necessary with manager, service advisors and other technicians to contribute to the overall performance of the location
Responsible for the safety and accuracy of all repairs made and or systems inspected to assure vehicle is as safe or more safe condition as was prior to work commencing
Performs other related duties as assigned.
Note: May require travel to different locations on an as needed basis

Knowledge/Skills/Abilities

Effective verbal and written communication skills in the language(s) required for the role, as justified for business necessity
Effective organization, interpersonal and negotiation skills
Ability to work scheduled hours as necessitated by business need
Math and computer skills with experience using software applications including word processing, spreadsheets, browsers, and email
Member service focus
Automotive/mechanical background
Ability to drive vehicles equipped with manual transmission
Knowledge of equipment/tool operation and diagnostic/repair procedures
Maintains 20% productivity measured by hours worked/hours flagged

Education & Experience/ Licenses & Certifications

High School diploma or equivalent certification (GED)
Valid driver license and acceptable driving record
Six months experience in general repair, lube services and or tire shop

Work Environment/Physical Requirements

Ability to lift and or carry up to 50lbs
Standing, bending, kneeling, pushing, reaching, lifting, climbing ladders
Exposure to loud noises

Apply Today

Fleet Technician, Senior (Bay Area)

Oakland, California

Why Work For Us?

Impact. Lead the charge in mobility as a service movement and enable people’s lives to improve through the sharing economy. Leverage the best of an established 115 year-old not for profit combined with start-up speed and agility to create real and meaningful impact.
Recognition. We offer a competitive total compensation package including base salary, annual performance bonuses, benefits, and 401(k) Company match with additional discretionary contribution potential.
Lifestyle. We do honorable work, and we practice our values: humility, integrity, teamwork, and service. You’ll have the security of a larger organization but you’ll move at startup speed.

Summary

The Senior Fleet Technician supports GIG Car Share Operations by repositioning, refueling, cleaning, repairing and maintaining Gig cars in the field. Come join our fleet team with an amazing culture where you can thrive and use your skills to help deliver best-in-class Member experiences and have a positive impact on the diverse communities we serve.

Essential Functions

Lead the testing, diagnosing, servicing and repair of vehicle telematics technology
Audit quality of work of third party fleet partners and Fleet Technicians
Inventory of supplies and reordering as needed
Point person at Fleet Facility to update reporting
Coordinate body shop and maintenance scheduling
Identify opportunities for continued process improvements
Working cross functionally with the Call Center Leads and the Dispatchers
Assisting with marketing and fleet rebalancing initiatives

Knowledge/Skills/Abilities

Assisting with limiting the dwell time of vehicles
Maintaining cleanliness score
Vehicle audits
Ability to step in as Dispatch lead for the Fleet Technician to ensure tickets are up to date
Creatively problem solve with an attention to detail
Effectively communicate with Team Members, partners and Gig Members
Deliver best-in-class experiences
Have an internal drive to do what it takes to get the job done

Education & Experience/Licenses & Certification

High School Diploma or GED
Must have a valid driver's license with clean driving record
At least 21 years old with minimum of 5 years of driving experience
Ability to run independently with limited supervision
Ability to work flexible hours and willingness to work weekends
Experience working on multiple jobs or projects at the same time
Basic computer knowledge

Work Environment/Physical Requirements

Lifting and carrying various parts, weighing up to 30-50 pounds, several times a day
Bending, kneeling, reaching and stooping as required for service calls

Apply Today

Automotive Glass Technician

Scottsdale, Arizona

Why Work With Us!

15 Paid Days off (20 after 1 year) + paid Holidays, some Saturdays and no Sunday work hours
Exceptional benefits within 30 days of hire, with employer contribution to Medical/Dental/Vision premiums
401K Matching $1 to $1 up to 6% annually
Company van with gas card
Free AAA Membership and numerous employee discounts

Major duties, responsibilities, & expectations

Perform mobile and fixed site removal and installation of auto glass, and glass repairs. Utilizes hand and power tools to remove moldings, wipers, mirrors, windshields, door glass, and back glass minimizing any vehicle damage that could occur. Glass repair and replacement will be completed per industry / AAA specifications.
Review daily auto glass jobs itinerary and ensure that replacement glass has arrived in good condition from supplier and additional parts / items for installations are on hand. Technician will communicate with Auto Glass Supervisor, CSR's, and suppliers to resolve any discrepancies.
Responsible to provide outstanding level of member / customer satisfaction and will represent AAA in a professional manner. Work closely with Auto Glass Supervisors and CSR's to quickly resolve any service/quality issues.
Responsible to maintain a clean and safe work environment and adhere to OSHA safety and compliance standards. Responsible to report accidents and injuries immediately to supervisor and communicate unsafe situations to prevent accidents
May perform other duties as assigned.

Requirements

High School Diploma or GED required
At least three years of experience as an Auto Glass Technician
Valid AZ drivers license and current 39 month driving record
National Glass Association (NGA) certification desired. Required to obtain NGA certification within 60 days of employment or as determined by management
Must be 21 years of age for insurance purposes

Physical Requirements

Must be able to lift and or move up to 100 pounds. Required to sit or stand for extended periods of time and must be able to walk, climb, balance, stoop, kneel, crouch, and crawl. Must be able to work in severe weather conditions. May drive up to 300 miles per day.

#auto

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Life Insurance Agent

Mesa, Arizona

Essential Functions

Maximizes life insurance market penetration with current members and property/casualty insureds and stays vigilant for new sales opportunities. Maintains high quality production and persistency standards to assure profitable growth. Identifies and develops sales opportunities within the community. Follows company approved sales process in the completion of required financial, activity and sales reporting.
Provides life sales support and training on lead development and identification for the frontline employees, Insurance Sales Agents (P/C) and other staff who come in contact with members/ insureds. Establishes and maintains strong working relationships with front line employees, Sales Agents and the branch management team. Notifies Agents in a timely manner of result with referred lead. Provides leads from life insureds and other calls to Sales Agents for other products/services, i.e., membership, auto/homeowners and travel insurance.
Stays well-informed of changes and developments in policy and/or external practices. Attends meetings to obtain information, provide input, keep lines of communication open, stay updated and offer sales ideas when appropriate. Keeps current in industry; maintains continuing education for licensure.
Develops annual business plan with input and involvement from the Life Sales Manager to meet goals and determine responsibilities, including new business life sales, quality standards, as well as building outstanding customer relationships. Reviews plan objectives and reassesses strategies to align performance relative to annual sales goals.
Ensures compliance with NCNU and AAA Life and regulations, as well as external regulations

Knowledge/Skills/Abilities

Strong interpersonal, presentation and communication skills needed to interact with staff, members and insureds effectively
Ability to cultivate relationships with peers and staff; educates staff to make referrals to Life Insurance
Agents
Computer skills in basic software applications, and navigating business applications specific to life insurance
Demonstrated skills in selling life insurance and annuities; Skills to develop, track and effectively follow up on leads (preferred)
Strong knowledge in sales techniques, life product line illustrations, features and benefits (preferred)
Demonstrated skills in prospecting and lead generation abilities (preferred)
Bilingual communication skills (preferred)

Education & Experience/Licenses & Certification

High School Diploma or GED
Valid Automobile Operator's License
Active State Resident Life Insurance License
Bachelor's degree in related area or an equivalent combination of education and experience
(preferred)
1+ years experience in Life Insurance and/or Annuity Sales (preferred)
CLU, ChFC and/or LUTCF Designations (preferred)

Work Environment/Physical Requirements

Works in an office environment sitting at a desk, table or computer workstation for extended periods of time. May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

#LIFE

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Insurance Sales Agent

Phoenix, Arizona

Why work for us?

Compensation – Generous base plus commission pay structure with the ability to earn commission on every policy
Licensing Assistance – AAA will reimburse a portion of the costs of licensure
No Overhead Costs – W-2 structure with dedication space in a AAA Arizona branch.
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay.
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

Summary

Sales Agents serve our Members by selling Property & Casualty and Roadside Assistance insurance that meets the Member’s needs.

Essential Functions

Uses sales techniques and product knowledge to identify customer-specific needs to generate new sales, retain existing insured’s and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.
Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Associate’s manager.
Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.
Consistently provides all Members with a sales and service experience that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.
Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.
Responds to customer inquiries and requests relating to insurance products and membership.
Researches and resolves customer service issues. Often assists the insured in initiating the first notice of loss on claims.

Education & Experience/Licenses & Certifications

High school diploma or GED required. Bachelor's degree in a relevant field preferred.
2 to 4 years of sales experience preferred.
Currently possesses, or has the ability to acquire unrestricted state issued license(s) required to place property and casualty insurance within twenty-one (21) calendar days of start date. Depending on start date, active property and casualty license(s) may be required.

Work Environment/Physical Requirements

Works in an office environment sitting at a desk, table or computer workstation for extended periods of time. May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

#IA

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Manager, Continuous P&L Improvement

Berkeley, California

Why Work For Us?

Impact. Lead the charge in mobility as a service movement and enable people’s lives to improve through the sharing economy. Leverage the best of an established 115 year-old not for profit combined with start-up speed and agility to create real and meaningful impact.

Recognition. We offer a competitive total compensation package including base salary, annual performance bonuses, benefits, and 401(k) Company match with additional discretionary contribution potential.

Lifestyle. We do honorable work, and we practice our values: humility, integrity, teamwork, and service. You’ll have the security of a larger organization but you’ll move at startup speed.

Summary

This operations position leads a team focused on maximizing the monetization and utilization of all assets and minimizing the costs of providing service. The team will accelerate the path to financial sustainability for the line of business.

Essential Functions

Lead the Fleet Support function in ensuring Gig vehicles are efficiently assigned tickets to be cleaned, fueled, serviced, and positioned to deliver maximum value to Gig Members.
Lead the Strategic Finance function in developing and evaluating business cases, delivering timely analyses of ongoing operational activities, and forecasting operational and financial performance.
Lead the Business Intelligence function in maintaining the structure, process, quality, and access to data and reporting, and then turning this information into dashboards, actionable insights, and business decisions.
Serve on the Gig Leadership Team and contribute towards the overall business success.

Knowledge/Skills/Abilities

A minimum of 3 years of financial management experience.
A minimum of 2 years of strategy experience.

Education & Experience/Licenses & Certification

Bachelor’s degree in Finance, Economics, Engineering, Mathematics, Statistics, or a related discipline
MBA preferred
Financial statement literacy
Multivariate statistical analysis and predictive modeling experience
Experience in Tableau and writing SQL code in relational database environment
Strong business acumen, transformational thinking, and ability to execute

Supervisory Responsibilities

Position has full supervisory responsibility for 10 Team Members, including nine roles on the Fleet Support Team (one Team Lead and eight Member Care Specialists) and one Data Scientist role.

Working Environment/Minimum Physical Requirements

This is primarily an office job. Physical requirements include standing, sitting, bending and lifting (up to 15 pounds). Approximately 98% of time is spent using a video display terminal.

We are passionate about maintaining a diverse and inclusive workplace that reflects the people and culture of the communities we serve, and fostering an environment in which everyone can realize their full potential and grow without barriers. We celebrate our differences as they make us stronger and invigorate our workplace. We believe that each of us enriches our culture by contributing unique perspectives, valuable insights and key strengths. We want each of our Team Members to feel valued, respected and supported.

#GG

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Product Lead - GIG Car Share

Phoenix, Arizona

Summary

Discovers, develops and evaluates new product ideas, enhancements to existing products or product extensions, and translates research discoveries into usable and marketable products. Leads, plans and tracks all phases of the product life cycle, from inception to introduction into the marketplace. Develops design briefs for new product ideas, including specifications, sketches and/or models to present a clear, focused concept for consideration.

Essential Functions:

Product Management

Help define product vision and execution
Translate insights from research, analytics and user data to user stories, product requirements and features
Help build and execute product roadmap
Be a key player on the team to remove roadblocks and drive team success

Product Development

Work with engineering team to build and launch new features
Leverage agile methodologies and design thinking to test assumptions quickly
Scope feature development and help drive implementation & execution
Complete special projects as assigned

Research

Research and analyze user needs
Plan research projects along side Product & Business stakeholders
Run research projects to understand and communicate user needs to the team

Data Analysis

Analyze research data to understand trends in product usage, gaps in current experience and Member needs
Help translate analytics data into actionable insights
Help identify & develop specific customer segments

Knowledge/Skills/Abilities

A problem solver who is able to make smart simplifying assumptions
Self-starter with ability to handle multiple activities
Excellent analytical, problem-solving, organizational, verbal, written and presentation communication and interpersonal skills. A cross-functional influencer with ability to build strong relationships
Deep interest in creating and analyzing products
Ability to thrive under pressure and function effectively in a fast-paced environment, providing strong leadership skills and managing multiple projects simultaneously
Demonstrated capacity for developing and understanding strategy with a strong aptitude for determining the optimal way to position products in the market
Solid written and oral communication skills

Education & Experience/Licenses & Certification

Bachelor's degree (Required)
4+ years combined experience in product management (Required)

Apply Today

AAA Tow Truck Driver

Tucson, Arizona

At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Why work for us?

Great Pay – $15.38/hour
Bonus- Generous Monthly Incentive bonus
Training – You’ll attend a thorough, comprehensive, training program
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Paid Time Off – Ten hours per month, ten holidays annually, and 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members
Advance opportunities and more!

What our Roadside Service Technicians do:

Driving and operating a service vehicle (i.e. loading/towing vehicles, flat tire changes, lock-out, fuel delivery services, etc.)
On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving
Utilizing on-board computer, radio communications, and mapping systems
Completion of daily paperwork (i.e. call-logs, battery invoices, cash receipts, etc.)
Inspecting and submitting maintenance reports of company vehicles for safe and efficient operation
Education and training. I.E.: AAA Compliance Training, RPST,TSAAC, Lock-out, PSP, Battery Service Training

Education & Experience/Licenses & Certification

Must be at least 21 years of age to operate AAA vehicles
Must have open shift availability
Ability to drive a manual/automatic shift vehicle
Customer service skills and the ability to interact with a wide-range of people
Basic math skills
Basic automotive/mechanic knowledge and experience operating a motor vehicle with a valid driver’s license
Basic computer knowledge

Work Environment/Physical Requirements:

Service Providers are required to provide a photograph for identification purposes. If needed for identification purposes, a photograph may be obtained after an offer of employment is made and accepted.

**Please note that you will be asked to complete a candidate assessment following your application, via email. Your application will not be considered until the assessment has been completed.**

#ROB

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Digital Product Manager

Phoenix, Arizona

Why Work For Us

Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Summary

Under minimal supervision, supports other product managers with the operations and analysis of systems, applications or products. Monitors and maintains documentation of enhancements, issues and systems defects and reports on trends and opportunities for improvement. May have responsibility for products in multiple lines of business. Applies industry best practices and executes established product strategy to assigned work or projects.

Essential Functions

CORE COMPETENCIES

• Helps track and monitor system defects and issues.

• Monitors enhancements to existing systems, applications or products.

• Identifies customer needs, actively solicits input and meets commitments made to customers;

understands and manages customer expectations.

• Able to work with wide range of managers, leadership styles, teams, challenges while maintaining a positive attitude.

• Remains effective in varying environments, with different groups, assignments and responsibilities.

• Works well in an environment with frequent changes, shifting priorities and where assignments may not reach completion.

• Identifies which assignments are critical and adjusts priorities as appropriate.

• Understands the various markets that AAA services and competes in.

• Plans and organizes own work to achieve individual and team goals and deadlines.

• Performs and completes an appropriate number of tasks consistently, thoroughly, accurately and in a timely manner.

• Supports and coordinates systems or applications project, tracking key requirements or metrics to ensure that the final product or application meets the designated goals and objectives.

• Uses analytics to identify areas for improvement with online systems or applications.

• Manages some defects, participating throughout the defect fix process, including quality testing and answering questions from developers and engineers.

• Provides input to recommended changes to policies and guidelines.

• Investigates and documents business requirements for minor changes.

WORK RELATIONSHIPS

• Collaborates actively with the business and the team to resolve issues.

• Works independently and in group environments.

Knowledge/Skills/Abilities

• Directly related technical product management, customer relationship management or other product, systems or applications experience.

• Familiarity with and understanding of enterprise applications, systems or products.

• Knowledge and understanding of competitive analysis, functionality requirements definition, business requirements definition, basic marketing principles, return on investment analysis, etc.

Education & Experience/Licenses & Certification

Bachelor's degree in a related area or a combination of education and experience.
5+ years in a data-centric business-to-consumer role (e.g. Marketing Analytics, Product Analytics, Customer Data Analytics, Applied Data Science, etc.)
SCRUM certified and/or agile methodology experience
Expertise in SQL and proficiency in another data programming language (Python, R, etc.)

Work Environment/Physical Requirements

Works in an office environment sitting at a desk, table or computer workstation for extended periods of time. May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

**Please note that you will be asked to complete a candidate assessment following your application, via email. Your application will not be considered until the assessment has been completed.**

#CATH_RX

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Tow Service,Lead

Concord, California

Act in the capacity of a team lead, including training and development of staff, coordinating work, and administrative duties. Driving and operating of the full range of service vehicles (tow trucks, battery service vehicles, light service vehicles), operating towing equipment and battery service equipment for AAA members and for commercial purposes. Performing effective diagnostics/troubleshooting on vehicles. Providing an outstanding customer service experience. Utilized as a Trainer/Mentor for new hires/ERS Specialist.

Essential Functions

Responsible for oversight of shop operations to include inspecting/maintaining of company vehicles/ equipment for safe and efficient operation, battery inventory processes, administrative duties/reports and coordination of scheduling/dispatching
Coaching and development of employees, to include training, performance management and the corrective action process
Driving and operating the full range of service vehicles (i.e. loading/towing vehicles, flat tire changes, lock-out, fuel delivery services, etc.) for increased
Productivity gains and contribution to business results, to include knowledge sharing/coaching/
training of peers; utilizing on-board computer, radio communications and mapping systems
On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving
Managing and maintenance of damages tracking system and coordination of resolution for customer complaints
Education and training. I.E.: AAA Compliance Training, RPST, TSAAC, Lock-out, PSP, Battery
Service Training

Knowledge/Skills/Abilities

Ability to drive a manual/automatic shift vehicle
Ability to ride a bicycle at a skilled level.
Ability to act in the role of a leader, to include coaching, mentoring and training
Superior customer service skills and the ability to interact with a wide-range of people
Proficient automotive knowledge
Proven computer knowledge and familiarity with Microsoft Office Suite
Proven math skills and analytical ability
Ability to communicate effectively, including proficiency with delivering presentations and conducting meetings
Bilingual communication skills (preferred)

Education & Experience / Licenses & Certification

High School Diploma or GED equivalent
8+ years Experience operating a motor vehicle with a valid driver's license
Vocational technical automotive training/certification or equivalent experience (preferred)
ASE (Automotive Service Excellence) certification (preferred)

Work Environment/Physical Requirements

Competency

Customer Centricity (Proficient)

Interpersonal Savvy (Proficient)

Time Management (Proficient)

Decision Making (Proficient)

Leadership Credibility (intermediate)

Apply Today

Tow and Battery/Light Service

Las Vegas, Nevada

Why Work For Us?

Great Pay - with the opportunity for increases when performance skill blocks are achieved
Training – You’ll attend a thorough, comprehensive, training program
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Monthly bonus potential
Paid Time Off- Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Essential Functions

Driving and operating a service vehicle (i.e. flat tire changes, lock-out, fuel delivery services, etc.)
On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving
Leverages sales skills for offering products and services from AAA to member during service interaction
Utilizing on-board computer, radio communications, and mapping systems
Completion of daily paperwork (i.e. call-logs, battery invoices, cash receipts, etc.)

Knowledge/Skills/Abilities

Clear and proficient verbal and written communication even under pressure
Common knowledge of vehicle components and the common reasons for vehicle failure
Demonstrates problem solving and listening skills to evaluate member safety as well as the ability to discern safety issues and respond appropriately
Ability to drive a manual/automatic shift vehicle

Education & Experience/Licenses & Certification

Two (2) years of experience in a customer contact role
Education and training. I.E.: AAA Compliance Training, RPST,TSAAC, Lock-out, PSP, Battery Service Training
Vocational technical automotive training/certification or equivalent experience (preferred)
ASE (Automotive Service Excellence) certification(preferred)

Work Environment/Physical Requirements

#ERS

Apply Today

Senior Customer Service Specialist, Smart Home

Tempe, Arizona

AAA acquired SAFE Security, the 11th largest smart home security company in the United States, in November 2018 with the vision to become the most trusted smart home security provider in America. With your help, we aspire to provide the same peace of mind at home as we have provided on the roads for the last 100 years.

Why work for us?

Compensation - depending on call center experience can be up to $18.00 an hour with promotional opportunities at 6 months
Benefits – Medical, Dental, Vision, and more!
401k Matching – $1 for $1 company match up to 4% of pay
Paid Time Off – Accrual of 3 weeks PTO and nine holidays annually
Career Growth – Move up your career, internal candidates receive top priority, become part of our Leadership Development Program!

Our Senior Smart Home Customer Service Specialist is responsible for ensuring our Members receive an outstanding member experience. This position will support Member Experience, Scheduling or Monitoring. Qualified candidates with technical backgrounds may also qualify for senior roles on our Customer Service Tech Specialist team as well.

RESPONSIBILITIES/JOB DUTIES

Member Experience/Monitoring/Scheduling:

Respond in a timely manner to requests from Members.
Responsible for researching and analyzing customer accounts to provide proper resolution to Member concerns.
Maintain high call quality standards at all times to ensure we are delivering legendary Member experiences.
Resolve Member escalations with professionalism
Update member information when necessary.

Member Experience:

Take incoming calls from members on various issues from billing and account inquiries, basic technical equipment and software troubleshooting and product questions.

Monitoring:

Monitors incoming alarm and maintenance signals using established protocol.
Documents events as they take place with speed and accuracy in the alarm monitoring software.

Scheduling:

Assist members in scheduling installations and service while providing legendary customer service.
Performs other job duties, as assigned.

Knowledge/Skills/Abilities:

Strong written and verbal communication skills
Must have the ability to listen effectively and respond empathetically
Strong desire to help customers
Must have the ability to maintain composure when dealing with customer escalations and emergency alarm calls
Ability to critically think, creatively problem solve and confidently act
Must posses technical aptitude and be proficient with Windows applications; must be able to navigate through multiple programs and screens efficiently
Must have strong attention to detail
Ability to enter data into a database efficiently and accurately
Ability to multitask while providing outstanding customer experience
Must be able to work independently and as part of a team

Education & Experience / Licenses & Certification

Minimum 2 years of experience in frontline customer sales or service
Minimum of 6 months in a Call Center work environment
Bilingual preferred (Spanish a plus)
High school diploma or equivalent required

WORKING ENVIRONMENT/ MINIMUM PHYSICAL REQUIREMENTS

Works in an office environment sitting at a desk, table or computer workstation for extended periods of time. Approximately 80 percent of the time spent on the job involves the use of a computer and telephone.

#VIC_RX

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General Service Automotive Technician

Sun City, Arizona

Sun City Auto Center Opening June of 2021!

Come Join Us

Check out the benefits!

Exceptional benefits within 30 days of hire, with employer contribution to medical/Dental/Vision premiums
401K Matching $1 to $1 up to 6% annually
15 Paid Days off (20 days after 1 year) + paid holidays, some Saturdays and no Sundays
Opportunities for growth
Tuition reimbursement for automotive education and ASE Certifications
Clean well equipped shops with state of the art equipment and consistent car count
A free AAA Membership and numerous employee discounts

Job Responsibilities:

Performs oil changes and lubrication service for member and nonmember vehicles.
Performs tire repairs and installation service for member and nonmember vehicles.
Performs other minor repairs as assigned by Lead Tech or Service Advisor, according to their abilities.
Assist upper level technicians as needed and for experience.
Test drives vehicles when practical for any/all performance or drivability concerns before performing work
- Exception: when unsafe or vehicle not drivable
- Retest drives after repairs completed to verify that repair solved defined problems
Maintains clean and safe work environment; cleans spills and debris immediately to reduce hazards
Maintain company provided equipment and machinery
Follows company and industry safety rules and regulations
Reports all unsafe conditions to supervisor including but not limited to lifts, overhead doors, and equipment
Attends all required training, seeks additional training to maintain and increase effectiveness
Keeps up to date on industry trends and repair procedures.
Attends and successfully completes at least 12 hours of continuing auto repair training per year sponsored and/or provided by the club.
Maintains customer vehicles in regard to cleanliness and does not tune or otherwise adjust any controls within the vehicle.
Verifies as soon as practicable that parts ordered for the vehicle assigned to them are correct.
Performs all repairs according to MAP (Motorist Assurance Program), OEM (Original Equipment Manufacturers) or accepted industry standard.
Performs digital inspection and documents to their full potential. Notates all pertinent information into the shop inspection or management system, attaches all photos or videos to illustrate repairs or needs to the inspection.
Assures all comeback related repairs are prioritized as directed by manager or lead.
Communicates effectively as necessary with manager, service advisors and other technicians to contribute to the overall performance of the location
Responsible for the safety and accuracy of all repairs made and or systems inspected to assure vehicle is as safe or more safe condition as was prior to work commencing
Performs other related duties as assigned.
Note: May require travel to different locations on an as needed basis

Knowledge/Skills/Abilities

Effective verbal and written communication skills in the language(s) required for the role, as justified for business necessity
Effective organization, interpersonal and negotiation skills
Ability to work scheduled hours as necessitated by business need
Math and computer skills with experience using software applications including word processing, spreadsheets, browsers, and email
Member service focus
Automotive/mechanical background
Ability to drive vehicles equipped with manual transmission
Knowledge of equipment/tool operation and diagnostic/repair procedures
Maintains 20% productivity measured by hours worked/hours flagged

Education & Experience/ Licenses & Certifications

High School diploma or equivalent certification (GED)
Valid driver license and acceptable driving record
Six months experience in general repair, lube services and or tire shop

Work Environment/Physical Requirements

Ability to lift and or carry up to 50lbs
Standing, bending, kneeling, pushing, reaching, lifting, climbing ladders
Exposure to loud noises

Apply Today

Automotive Service Advisor

Mesa, Arizona

We're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service. We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members. We're community minded, and celebrate the growth, development and successes of our diverse Team Members. Whether you’re just starting your journey or looking to grow your career, we’ll support you every step of the way.

Why AAA?

Competitive commission plan with a weekly guarantee, monthly bonus and incentive plan
Exceptional benefits within 30 days of hire, to include 401k matching
15 Paid Days off and no Sunday work hours
A free AAA Membership and numerous employee discount

What You’ll Do

First line sales agent for customers’ vehicles
Responsible to sell and schedule vehicle repairs, write the repair orders, dispatch the job to the technician, provide estimates, sell additional repairs as needed, and inform the customer of repair status
Required to collect payment, open and close cashier process
Respond to customer concerns or complaints and escalate as necessary
Answer incoming phone calls to schedule service appointments, follow-up calls with customer regarding repair status, outbound calls to prior customers regarding service
Maintain a safe and clean work area and assist to maintain a safe and clean work area as needed
Participate in ongoing training as assigned by management.
Study technical bulletins, industry magazines, and technical web sites

What You’ve Done

2+ years previous Sales and Service Advisor experience required
Ability to demonstrate basic automotive repair knowledge
Valid Arizona driver's license and current 39 months driving record.

AAA Arizona has identified this position as safety sensitive.

PHYSICAL DEMANDS: Required by the Americans with Disabilities Act (ADA).

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions on this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk and hear, required to sit, occasionally required to stand and walk; use and to finger, handle, or feel; and reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, peripheral vision and the ability to focus. Identify specific hazards as necessary (use of chemicals, equipment, driving).

May be exposed to chemicals, pneumatic air, electrical, lifting, tripping and/or falling, drives member and/or company vehicle.

#Auto

Apply Today

Fire Alarm Installation Technician

Tempe, Arizona

AAA recently acquired SafeGuard, the 11th largest smart home security company in the United States, with the vision to become the most trusted brand in this industry. Safeguard, has been Protecting Arizona families and businesses for over 50 years; we are Arizona's largest locally-operated security provider. With an A+ Better Business Bureau Ranking, we prove every day that we love being there for and helping our customers. We work hard to create an environment where you can thrive and use your skills and talents to help us deliver legendary Customer Service. You’ll help positively impact every homeowner and the communities that we serve.

Why work for us?

Job Stability - Career Growth
Great Benefits - Medical/Dental/Vision
Retirement - 401k matching up to 4%
Work/Life Balance - PTO 3 Weeks + 9 paid holidays

RESPONSIBILITIES/JOB DUTIES:

Install our security systems in commercial properties
Wiring and trim out of structured cabling, audio/video, security, and CCTV systems
Installing electrical apparatuses and equipment in a residence
Working with a maximum of 240 volts
Commercial wiring
Troubleshooting
Trim and fixtures
Reading blueprints and schematics
Low voltage installations
National Electrical Code NEC
Installing commercial safety features and ground connections
Installing low voltage
Ability to use a multimeter and other common tools of the trade
Ability to climb ladders, operate aerial lift platforms
Ability to pull, secure and terminate wire

QUALIFICATIONS:

5-10 years of experience installing, programming, and troubleshooting security, audio/video, networking, and CCTV Systems
A wide range of experience from Pre-Wire to Programmer
Proficient knowledge with the following system types:
Security – Honeywell, DSC, 2GIG, other systems a plus
CCTV – Honeywell, Alarm.com, Luma
Wireless – Z-wave locks and thermostats
Ability to read and install systems per design drawings and sales proposals
Position requires high level of efficiency, attention to detail, quality control, and teamwork
Candidate must possess all necessary hand tools to complete daily tasks
Candidate should be comfortable with training junior installers
Must have a clean driving record

Working Environment/Physical Requirements:

The position requires both field and office time. Physical requirements include walking new and existing commercial and residential sites in various stages of construction, climbing ladders/stairs, lifting up to 50 pounds, working in outdoor weather conditions, sitting, driving to jobsites, use of typical hand and electrical tools.

#SAFE

Apply Today

Security Officer - Part Time

Tempe, Arizona

A3 Smart Home is looking for Part Time Security Officers to join our team! We have multiple shift positions open with opportunities for overtime!

Why work for us?

Job Stability - Career Growth
Great Benefits - Medical/Dental/Vision
Retirement - 401k matching up to 4%
Work/Life Balance - PTO 3 Weeks + 9 paid holidays

JOB RESPONSIBILITIES:

Alarm Verification - promptly respond to alarms in your designated area prompted by our onsite monitoring facility
Vacation Service - check homes and provide pre-authorized requested service for a period when the client is away from home
Patrol Accounts - check accounts daily/nightly as contracted with customers
Maintain regular records and effectively communicate with dispatch, customers, etc.
Safe and courteous operation of the designated patrol vehicle observing all state and municipal traffic laws; all traffic rules specified by the bylaws of the any community which you may enter; and all traffic and vehicle operation rules of Safeguard Security & Communications, Inc.;
Proper maintenance of the designated patrol vehicle, e.g. routine, scheduled, preventive or corrective maintenance, vacuuming, car washes, etc.
Responding to burglar alarms at businesses and residences while following all prescribed procedures and instructions
Completion of daily assigned tasks, e.g. red-tag checks, interior checks, initial interior checks, spot checks, courtesy patrols, etc.
Completion, without exception, of unique duties as assigned for your designated beat and shift
Keeping the Patrol Division Supervisor informed of all problems, unique situations, etc. that occur on your shift
Entering all pertinent and necessary information into Silvertrac
Operation of KNOX KeySecure Boxes
Proper preparation of Incident reports to include content, numbering and logging
Proper use, completion and submission of all forms associated with patrol activities and/or duties
Assisting the Patrol Division Supervisors and/or Patrol Division Operations Supervisor with coverage of open shifts within the Division

QUALIFICATIONS

Must be at least 21 years old
Must obtain and maintain an Arizona Security Card Certification (Guard Card)
Ability to communicate clearly and effectively in English (both written and oral)
Must have a phone (home or cell)
Must have a friendly demeanor and great customer service skills

Working Environment/Physical Requirements:

Acceptable eyesight to include the ability to drive during day, twilight or darkness even with inclement weather
Ability to work or drive 12 or more hours as necessary
Ability to stoop, bend or lean several times during a scheduled work shift;
Ability to drive for two (2) or more hours uninterrupted
Ability to enter/exit the patrol vehicle safely numerous times during a scheduled work shift
Ability to stand for two (2) or more hours uninterrupted
Ability to safely lift and carry 50 pounds for up to 25 feet
Safely lift and carry twenty (20) pounds for one hundred (100) feet on sloped terrain with various surfaces while maintaining balance and footing
Safely walk on various terrain and surfaces while maintaining balance and footing
Safely scale or climb over a three (3) foot wall
Safely carry, utilize and perform simple tasks requiring a four (4) foot ladder
Ability to hold or otherwise carry a flashlight, Knox key/key, Entry Slip book, radio/phone, pager, etc., while walking on various surfaces;
Ability to lock/unlock doors or gates as necessary

#SAFE

Apply Today

General Service Technician

Vacaville, California

Why Work With Us!

Exceptional benefits within 30 days of hire, with employer contribution to Medical/Dental/Vision premiums
401K Matching $1 to $1 up to 6% annually
Opportunity for advancement
15 Paid Days off (20 after 1 year) + paid Holidays, some Saturdays and no Sunday work hours
Free AAA Membership and numerous employee discounts

Job Responsibilities:

Performs oil changes and lubrication service for member and nonmember vehicles.
Performs tire repairs and installation service for member and nonmember vehicles.
Performs other minor repairs as assigned by Lead Tech or Service Advisor, according to their abilities.
Assist upper level technicians as needed and for experience.
Test drives vehicles when practical for any/all performance or drivability concerns before performing work
- Exception: when unsafe or vehicle not drivable
- Retest drives after repairs completed to verify that repair solved defined problems
Maintains clean and safe work environment; cleans spills and debris immediately to reduce hazards
Maintain company provided equipment and machinery
Follows company and industry safety rules and regulations
Reports all unsafe conditions to supervisor including but not limited to lifts, overhead doors, and equipment
Attends all required training, seeks additional training to maintain and increase effectiveness
Keeps up to date on industry trends and repair procedures.
Attends and successfully completes at least 12 hours of continuing auto repair training per year sponsored and/or provided by the club.
Maintains customer vehicles in regard to cleanliness and does not tune or otherwise adjust any controls within the vehicle.
Verifies as soon as practicable that parts ordered for the vehicle assigned to them are correct.
Performs all repairs according to MAP (Motorist Assurance Program), OEM (Original Equipment Manufacturers) or accepted industry standard.
Performs digital inspection and documents to their full potential. Notates all pertinent information into the shop inspection or management system, attaches all photos or videos to illustrate repairs or needs to the inspection.
Assures all comeback related repairs are prioritized as directed by manager or lead.
Communicates effectively as necessary with manager, service advisors and other technicians to contribute to the overall performance of the location
Responsible for the safety and accuracy of all repairs made and or systems inspected to assure vehicle is as safe or more safe condition as was prior to work commencing
Performs other related duties as assigned.
Note: May require travel to different locations on an as needed basis

Knowledge/Skills/Abilities

Effective verbal and written communication skills in the language(s) required for the role, as justified for business necessity
Effective organization, interpersonal and negotiation skills
Ability to work scheduled hours as necessitated by business need
Math and computer skills with experience using software applications including word processing, spreadsheets, browsers, and email
Member service focus
Automotive/mechanical background
Ability to drive vehicles equipped with manual transmission
Knowledge of equipment/tool operation and diagnostic/repair procedures
Maintains 20% productivity measured by hours worked/hours flagged

Education & Experience/ Licenses & Certifications

High School diploma or equivalent certification (GED)
Valid driver license and acceptable driving record
Six months experience in general repair, lube services and or tire shop

Work Environment/Physical Requirements

Ability to lift and or carry up to 50lbs
Standing, bending, kneeling, pushing, reaching, lifting, climbing ladders
Exposure to loud noises

Apply Today

Real Time Coordinator

Clearfield, Utah

Summary

Incumbent applies job skills and company policies and procedures to a complete variety of tasks.
General supervision and instructions are provided for routine work and detailed instructions are provided on new projects or assignments.

Why Work For Us?

Training – You’ll attend a thorough, comprehensive, training program
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan
Paid Time Off- Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Essential Functions

Allocates calls while balancing occupancy and meeting service level requirements
Generates and distributes statistical reports for overall call center service levels to all levels of management
Processes emails sent to the Workforce Management mailbox within 24 hours of receipt.
Answers phone calls from supervisors/agents for assistance on same day exceptions
Monitors agent activity and ensures schedule adherence. Communicate with Line of Business leaders when agents are not in compliance
Continuously monitors and tracks service levels for all lines of business for each half hour and makes recommendations or adjustments to staff and/or agents skills as needed
Assists the Schedule and Forecast Analysts with weekly plans, additional hours and schedule change requests

Knowledge/Skills/Abilities

Ability to prioritize and balance simultaneous projects in a fast paced work environment
Solid computer skills and knowledge of PC software applications used for word-processing and spreadsheets (e.g., Microsoft Word and Excel or equivalent google suite applications)
Ability to work independently and as part of a team in a demanding environment
Ability to quickly grasp a thorough knowledge of policies, procedures and service goals
Solid communications skills both verbally and in written form
Interpersonal skills and the ability to interact with employees, management and others in a professional and tactful manner
Ability to maintain highly confidential information

Education & Experience / Licenses & Certification

High School Diploma, GED or equivalent required. College education credits preferred.
0 -2 years experience in Workforce Management preferred.

Work Environment/Physical Requirements

Works in an office environment sitting at a desk, table or computer workstation for extended periods of time. May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 75-90 percent of the time spent on the job involves the use of a personal computer.

Physical Demands:

Requires sitting and standing for extended periods of time. Requires extensive use of a computer and repetitive hand movements in the performance of duties. Occasional lifting and carrying of material weighing up to 20 pounds may be required.

Competency

Decision Making (Intermediate)

Adaptive Learning (Proficient)

Drive and Initiative (Intermediate)

Quality Orientation (Proficient)

Dealing with Ambiguity (Intermediate)

Judgment (Intermediate)

Independence (Intermediate)

Apply Today

Member Experience Associate

Phoenix, Arizona

Why Work For Us?

Great Pay – Paid training and competitive hourly base + incentives.
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay.
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

Summary:

Essential Functions

Performs routine sales, service and operational functions for AAA Members including; DMV, cashiering, auto travel, notary and insurance sales support, with expectations for maintaining required standards, policies and procedures.
Understands and actively promotes products and services to achieve individual goals in support of meeting organization goals and objectives.
Overcomes obstacles that create barriers to Team Member or branch efforts and identifies process improvement opportunities and proposes solutions.
Acts as an agent for change while promoting AAA’s guiding principles and core values.

Knowledge/Skills/Abilities

Demonstrates sales and service skills. Able to effectively interact, face-to-face, with new, prospective and existing Members.
Accuracy and comfort handling money, making change, balancing cash drawer.
Good computer skills, proficient in both reading and basic arithmetic.
Good written and verbal communication skills in person and over the phone.
Ability to multitask in response to requests, requirements and Member/Team Member expectations. Ability to accept feedback and correct course as necessary.

Education & Experience / Licenses & Certification

High school diploma or GED required.
Two years sales or customer service experience.
Experience working with sales and service standards and goals.
Current & valid Driver's License with clean history may be required.
Bonding and fingerprinting may be required.
P&C Licensing may be required.

Work Environment/Physical Requirements

Works in a variety of office environments where standing, walking or sitting at a desk, table or computer workstation may be required for extended periods of time.
May travel by car, plane or other form of transportation to attend business meetings or conferences.
May be required to work in one or more locations in a defined service area. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

#MEA

Apply Today

Bilingual Spanish Member Experience Associate

San Jose, California

Why Work For Us?

Great Pay – Paid training and competitive hourly base + incentives.
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay.
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

Summary:

Essential Functions

Performs routine sales, service and operational functions for AAA Members including; DMV, cashiering, auto travel, notary and insurance sales support, with expectations for maintaining required standards, policies and procedures.
Understands and actively promotes products and services to achieve individual goals in support of meeting organization goals and objectives.
Overcomes obstacles that create barriers to Team Member or branch efforts and identifies process improvement opportunities and proposes solutions.
Acts as an agent for change while promoting AAA’s guiding principles and core values.

Knowledge/Skills/Abilities

Demonstrates sales and service skills. Able to effectively interact, face-to-face, with new, prospective and existing Members.
Accuracy and comfort handling money, making change, balancing cash drawer.
Good computer skills, proficient in both reading and basic arithmetic.
Good written and verbal communication skills in person and over the phone.
Ability to multitask in response to requests, requirements and Member/Team Member expectations. Ability to accept feedback and correct course as necessary.

Education & Experience / Licenses & Certification

High school diploma or GED required.
Two years sales or customer service experience.
Experience working with sales and service standards and goals.
Current & valid Driver's License with clean history may be required.
Bonding and fingerprinting may be required.
Active P&C license is preferred.
Bilingual Spanish is required.

Work Environment/Physical Requirements

Works in a variety of office environments where standing, walking or sitting at a desk, table or computer workstation may be required for extended periods of time.
May travel by car, plane or other form of transportation to attend business meetings or conferences.
May be required to work in one or more locations in a defined service area. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

Apply Today

Business Analyst - A3 Smart Home

Tempe, Arizona

Why Work For Us?

Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

This Business Analyst role supports the overall A3 Smart Home strategy and corporate objectives by performing analysis used in identification of business needs to assist in determining solutions to problems or processes. Incumbents work under general supervision, conduct and document most operational, product, and financial activities across business units, rely on experience and judgment to plan and accomplish goals. May participate in larger projects and/or assume responsibility for a portion of the project.

Essential Functions

• With guidance from more experienced analysts, performs analytical activities including developing operational reports, providing business insights/recommendations, and interpreting current financial and business reports.

• Partners with the business operations to prioritize tasks and provide fact-based recommendations in support of operational priorities.

• Maintains the appropriate standard reports, models, and operating procedures.

• Documents existing policy, procedures, and processes and increases knowledge of business unit deliverables.

Knowledge/Skills/Abilities

• Intermediate to advanced SQL query building

• Strong mathematical skills needed

• Critical thinking

• Analytical and organizational skills

• Business communications (written, verbal)
• Programming language experience, i.e. Python, (preferred)

• Basic understanding of operational / product / financial concepts as they apply to business unit, AAA, and home/commercial security industry (preferred)

Education & Experience / Licenses & Certification

• Bachelor's degree in related area or an equivalent combination of education and experience

• 0 – 2 years experience conducting operational, financial and/or business analysis

VIC_RX

Apply Today

Compliance Analyst

Phoenix, Arizona

Why Work For Us?

Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

The Compliance Analyst will help develop and mature the ethics and compliance program across the Club. S/he will assist in analyzing and evaluating various compliance risk areas and provide support in the determination of ways to monitor and evaluate controls. The incumbent will work closely across departments and internal teams. The position reports to the Manager, Ethics and Compliance.

Essential Functions

Collaboratively engage with the various business units to analyze process and controls to identify and assess inherent risk, efficacy of controls and compliance opportunities.
Assist with developing and implementing means for centralized compliance monitoring across the Club..
Compile relevant data (key risk/key performance indicators) for management review. Create daily, weekly and monthly reporting of key indicators.
Support the review of new products, services, and markets for additional risks related to these risks and work with business lines to identify mitigating controls.
Assist with linking policy, operating procedures, controls, monitoring, and reporting with the goal of improving operations, compliance policies, and risk management.
Assist in the identification of trends consistent with potential risk or compliance issues impacting the Club. Advise on tools and solutions to facilitate risk management and compliance and develop and maintain comprehensive records and reports of associated activities.

Knowledge and Skills

Data analysis; able to manage large data sets and create meaningful reports for stakeholders
Experience with audits or other internal controls/quality improvement measures
Experience drafting materials for organizational management (i.e. reporting requirements, checklists, procedure manuals, etc.)
Analytical skills inclusive of statistical analysis, risk analysis, reasoning, and problem solving
Strong verbal and written communication skills. Ability to build strong relationships and inspire trust and confidence.
Excellent organizational skills and project management skills
Ability to understand/handle ethical and compliance issues with accuracy
Demonstrated ability to identify compliance concerns, escalate as appropriate, and provide suggestions for resolution.
Works well in an interdependent team
Strong attention to detail

Education & Experience

Bachelors Degree in Business or Technical Field
2-4 years of experience in business analytics, risk management, internal audit, or related field.
Project management or business conversion experience is a plus
Advanced Excel skills (required), experience with data analysis tools (i.e. Tableau and SQL, etc.) is a plus

#VIC_RX

Apply Today

Service Advisor

Peoria, Arizona

Sun City Auto Center Opening Spring of 2021!

Come Join Us

Check out the benefits!

State of the art equipment
Paid training with opportunities for growth
Tuition reimbursement for automotive education and ASE Certifications
Clean well equipped shops with consistent car count
Exceptional benefits within 30 days of hire, with employer contribution to medical/Dental/Vision premiums
401K Matching $1 to $1 up to 6% annually
15 Paid Days off (20 after 1 year) + 9 paid holidays, some Saturdays and no Sundays
A free AAA Membership and numerous employee discounts

The service advisor is the center’s first line sales and customer relations representative and responsible for revenue sales goals, quality and customer relations. Responsible to resolve customer concerns regarding vehicle repairs and maintenance, and collection of payment for services performed.

Duties

First line sales agent for customers vehicles.
Responsible to sell and schedule vehicle repairs, write the repair orders, dispatch the job to the technician, provide estimates, sell additional repairs as needed, and inform the customer of repair status.
Required to collect payment, open and close cashier process.
Respond to customer concerns or complaints and escalate to
Management complaint the advisor is unable to resolve.
Answer incoming phone calls to schedule service appointments, follow-up calls with customer regarding repair status, outbound calls to prior and/or
customers regarding service.

Maintain a safe and clean work area and assist to maintain safe and clean work areas as needed.
Participate in ongoing training as assigned by management. Study technical bulletins, industry magazines, and technical web sites.

COMPETENCIES:

To perform the job successfully, and individual should demonstrate the following competencies:
Initiative
Collaboration and Teamwork
Accountability

Experience

Valid Arizona driver's license and current 39 month driving record.

Additional experience required

Previous sales and service advisor experience required

Apply Today

General Service Technician

Peoria, Arizona

Job Responsibilities:

Performs oil changes and lubrication service for member and nonmember vehicles.
Performs tire repairs and installation service for member and nonmember vehicles.
Performs other minor repairs as assigned by Lead Tech or Service Advisor, according to their abilities.
Assist upper level technicians as needed and for experience.
Test drives vehicles when practical for any/all performance or drivability concerns before performing work
- Exception: when unsafe or vehicle not drivable
- Retest drives after repairs completed to verify that repair solved defined problems
Maintains clean and safe work environment; cleans spills and debris immediately to reduce hazards
Maintain company provided equipment and machinery
Follows company and industry safety rules and regulations
Reports all unsafe conditions to supervisor including but not limited to lifts, overhead doors, and equipment
Attends all required training, seeks additional training to maintain and increase effectiveness
Keeps up to date on industry trends and repair procedures.
Attends and successfully completes at least 12 hours of continuing auto repair training per year sponsored and/or provided by the club.
Maintains customer vehicles in regard to cleanliness and does not tune or otherwise adjust any controls within the vehicle.
Verifies as soon as practicable that parts ordered for the vehicle assigned to them are correct.
Performs all repairs according to MAP (Motorist Assurance Program), OEM (Original Equipment Manufacturers) or accepted industry standard.
Performs digital inspection and documents to their full potential. Notates all pertinent information into the shop inspection or management system, attaches all photos or videos to illustrate repairs or needs to the inspection.
Assures all comeback related repairs are prioritized as directed by manager or lead.
Communicates effectively as necessary with manager, service advisors and other technicians to contribute to the overall performance of the location
Responsible for the safety and accuracy of all repairs made and or systems inspected to assure vehicle is as safe or more safe condition as was prior to work commencing
Performs other related duties as assigned.
Note: May require travel to different locations on an as needed basis

Knowledge/Skills/Abilities

Effective verbal and written communication skills in the language(s) required for the role, as justified for business necessity
Effective organization, interpersonal and negotiation skills
Ability to work scheduled hours as necessitated by business need
Math and computer skills with experience using software applications including word processing, spreadsheets, browsers, and email
Member service focus
Automotive/mechanical background
Ability to drive vehicles equipped with manual transmission
Knowledge of equipment/tool operation and diagnostic/repair procedures
Maintains 20% productivity measured by hours worked/hours flagged

Education & Experience/ Licenses & Certifications

High School diploma or equivalent certification (GED)
Valid driver license and acceptable driving record
Six months experience in general repair, lube services and or tire shop

Work Environment/Physical Requirements

Ability to lift and or carry up to 50lbs
Standing, bending, kneeling, pushing, reaching, lifting, climbing ladders
Exposure to loud noises

Apply Today

Automotive Technician

Vacaville, California

Why Work With Us:

Check out the benefits!

State of the art equipment
Paid training with opportunities for growth
Tuition reimbursement for automotive education and ASE Certifications
Clean well equipped shops with consistent car count
Exceptional benefits within 30 days of hire, with employer contribution to medical/Dental/Vision premiums
401K Matching $1 to $1 up to 6% annually
15 Paid Days off (20 after 1 year) + 9 paid holidays, some Saturdays and no Sundays
A free AAA Membership and numerous employee discounts

New locations opening in Elk Grove, Hayward and San Rafael 2021!

Job Responsibilities:

Performs work that is indicated on Approved Repair Orders.
Performs only needed and or customer requested services on vehicles.
Performs all repairs according to MAP (Motorist Assurance Program), OEM (Original Equipment Manufacturers) or accepted industry standard procedures
Assures all repairs are for the benefit of the member/customer.
Test drives all vehicles when practical for any/all performance or drivability concerns before performing work
- Exception: when unsafe or vehicle not drivable
- Retest drives after repairs completed to verify that repair solved defined problems
Maintains clean and safe work environment; cleans spills and debris immediately to reduce hazards
Maintain company provided equipment and machinery
Follows company and industry safety rules and regulations
Reports all unsafe conditions to supervisor including but not limited to lifts, overhead doors, and equipment
Attends all required training, seeks additional training to maintain and increase effectiveness
Keeps up to date on industry trends and repair procedures.
Attends and successfully completes at least 24 hours of continuing auto repair training per year sponsored and/or provided by the club.
Maintains customer vehicles in regard to cleanliness and does not tune or otherwise adjust any controls within the vehicle.
Verifies as soon as practicable that parts ordered for the vehicle assigned to them are correct.
Performs digital inspection and documents to their full potential. Notates all pertinent information into the shop inspection or management system, attaches all photos or videos to illustrate repairs or needs to the inspection.
Assures all comeback related repairs are prioritized as directed by manager or lead.
Communicates effectively as necessary with manager, service advisors and other technicians to contribute to the overall performance of the location
Responsible for the safety and accuracy of all repairs made and or systems inspected to assure vehicle is as safe or more safe condition as was prior to work commencing
Performs other related duties as assigned.
Note: May require travel to different locations on an as needed basis

Knowledge/Skills/Abilities

Effective verbal and written communication skills in the language(s) required for the role, as justified for business necessity
Effective organization, interpersonal and negotiation skills
Ability to work scheduled hours as necessitated by business need
Math and computer skills with experience using software applications including word processing, browsers, and email
Member service focus
Ability to drive vehicles equipped with manual transmission
Knowledge of equipment/tool operation and diagnostic/repair procedures
Maintains 100% productivity as measured by dividing hours worked by labor hours flagged

Education & Experience/ Licenses & Certifications

High School diploma or equivalent certification (GED)
Valid driver license and acceptable driving record
At least four years experience as an automobile technician
ASE Master Tech with L1 certification level or equivalent OEM certifications and fulfills ASE requirement within one year of hire. .
Smog Repair and Testing Certification preferred (CA only)

Work Environment/Physical Requirements

Ability to lift and or carry up to 50lbs
Standing, bending, kneeling, pushing, reaching, lifting, climbing ladders
Exposure to loud noises

#MCC

Apply Today

Member Experience Associate

Oroville, California

Why Work For Us?

Great Pay – Paid training and competitive hourly base + incentives.
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay.
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

Summary:

Essential Functions

Performs routine sales, service and operational functions for AAA Members including; DMV, cashiering, auto travel, notary and insurance sales support, with expectations for maintaining required standards, policies and procedures.
Understands and actively promotes products and services to achieve individual goals in support of meeting organization goals and objectives.
Overcomes obstacles that create barriers to Team Member or branch efforts and identifies process improvement opportunities and proposes solutions.
Acts as an agent for change while promoting AAA’s guiding principles and core values.

Knowledge/Skills/Abilities

Demonstrates sales and service skills. Able to effectively interact, face-to-face, with new, prospective and existing Members.
Accuracy and comfort handling money, making change, balancing cash drawer.
Good computer skills, proficient in both reading and basic arithmetic.
Good written and verbal communication skills in person and over the phone.
Ability to multitask in response to requests, requirements and Member/Team Member expectations. Ability to accept feedback and correct course as necessary.
Bilingual in Spanish preferred.

Education & Experience / Licenses & Certification

High school diploma or GED required.
Two years sales or customer service experience.
Experience working with sales and service standards and goals.
Current & valid Driver's License with clean history may be required.
Bonding and fingerprinting may be required.
P&C Licensing may be required.

Work Environment/Physical Requirements

Works in a variety of office environments where standing, walking or sitting at a desk, table or computer workstation may be required for extended periods of time.
May travel by car, plane or other form of transportation to attend business meetings or conferences.
May be required to work in one or more locations in a defined service area. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

#MEA

Apply Today

Fleet Administrator

Tucson, Arizona

Essential Duties

Oversee and maintain call volume.
Manage the clubs inventory of trucks, cars and material handling equipment

• Assist with life-cycle tracking and strategies for vehicle ordering

• Lead and manage the fleet due-diligence tasks for all acquisitions to include remote registrations, and taxes.

• Manage the licensing of newly acquired and company owned vehicles

• Develop and manage the vehicle parking citation and infractions within the club footprint

• Manage the tracking and disposition of the retired fleet efficiently and accurately

• Maintain DOT compliance and regulations for vehicles and employees, as required

• Assist in the reconciliation of all fleet vehicles

• Work with Accounting, all Business Lines and Risk to ensure transparency of all fleet

• Work with all business lines to ensure proper updates of fleet

Knowledge/Skills/Abilities

•   Procurement and inventory procedures and practices, surplus property principles and practices.
•   Ability to analyze data and create reports.
•   Equipment safety and accident prevention strategies.
•   Knowledge of financial and procurement practices and procedures, equipment repair practices and shop operations.
•   Understanding of equipment specifications and the relevance of individual equipment types for the overall fleet.
•   Experience in fleet management and oversight of equipment operations.
•   Experience working with web based inventory programs, managing and processing payments.
•   Knowledge of fleet maintenance programs.

EDUCATION AND EXPERIENCE

•   Bachelor degree in mechanical engineering, business administration or related field is preferred.
•   3 years of insurance claims processing, fleet management and safety experience required
•   High level of understanding of federal and state regulations with regards to FMCSA, DOT, DMV and OSHA
•   Proven experience in vehicle fleet accident and safety management
•   Automobile Insure claim processing and body repair estimating
•   Comfortable with working with the complete Microsoft Smart Suite with expertise in Microsoft Excel
•   Familiarity with the 5 Keys of the Smith System Defensive Driving methodology

Apply Today

Associate Procurement Specialist

Phoenix, Arizona

Why Work For Us?

Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Our Associate Procurement Specialist is responsible for managing company-wide suppliers throughout the Procurement Life-cycle of Budget Confirmation, Supplier Sourcing & Selection, Contracting, Savings Management and Supplier Performance Management. Support Procurement Life-cycle processes for the company’s business lines and departments. Collaborate with the Strategic Sourcing & Procurement team to identify, build and implement process improvements to grow the team and the procurement function.

Essential Functions

Knowledge – educate stakeholders and back office support staff (Legal, Compliance, Risk & IT) on procurement systems, processes and policies.
Strategy – assist with 12-month rolling procurement plan. Schedule and organize sourcing events, such as RFPs and Auctions.
Communication – engage and communicate with suppliers, stakeholders, team members, managers and back office support staff.
Supplier Life-Cycle Management – responsible for enforcing policies and procedures associated with the supplier life-cycle.
Sourcing and Selection – assist Sourcing Specialist & stakeholders with the management and sourcing of suppliers and assist with identifying new suppliers.
Contracting – work with stakeholders and back office support staff to review, negotiate and execute contracts with suppliers.
Contract Management – manage the entire contract life-cycle, to include renewals and terminations.
Supplier Performance Management – assist with maintaining relationships with key suppliers and provide support when conducting supplier business reviews.
Cost Savings – collaborate with stakeholders and Sourcing Specialists to identify and realize cost-savings opportunities.
Purchase Order Management - help manage the PO process, to ensure that stakeholders and suppliers are following company policies/procedures.

Knowledge/Skills/Abilities

Experience working with suppliers
Familiarity with commercial and contract terms
Understands contract life-cycle and contract terminology
Demonstrated ability to work well in a team environment and collaborate with others
Proven ability to work with employees, at all levels of the organization
Ability to multi-task and handle high-stress environments
Good decision making and problem solving skills
Good analytical skills, with a strong aptitude for numbers and financial basics
Good negotiation skills
Strong presentation skills
Strong written and verbal communication skills
Strong organizational skills
Strong attention to detail
Proven sensitivity to cultural diversity in the business environment

Education & Experience / Licenses & Certification

Four year undergraduate degree in Business, Accounting, Finance, Supply Chain or combination of education with relevant experience
1-2+ years of strategic sourcing, procurement, purchasing and supplier management or relevant experience
1-2+ years of experience directly related to RFP management, supplier selection, negotiation and contract life cycle
1+ years of financial analysis and modeling experience with increasing levels of responsibility, preferred
Experience using Workday ERP SaaS, preferred
Experience using Scout RFP SaaS, preferred
Experience using an eProcurement platform or SaaS, strongly preferred
Intermediate to Advanced user of Microsoft Word, Excel, and PowerPoint

Apply Today

Gate Maintenance and Access Control Manager

Tempe, Arizona

This position provides daily leadership and strategic direction for all security functions and roles for our Gate Maintenance and Access Control department.

This is a leadership position that combines operations, sales and member facing activities and is directly responsible for revenue growth, EBITDA growth, P&L management, member satisfaction, team member retention and efficiencies as well as overall office and field satisfaction levels.

Why work for us?

Job Stability - Career Growth
Great Benefits - Medical/Dental/Vision
Retirement - 401k matching up to 4%
Work/Life Balance - PTO 3 Weeks + 9 paid holidays

ESSENTIAL DUTIES

Provide daily operational oversight and leadership for both office and field team members
Vendor management
Provide strategic direction
Talent acquisition and approval
Talent management including disciplinary actions
Develop policies and standard procedures
Create and implement new technologies to increase member experience and dept. efficiencies
Monthly P&L review
Monthly reporting
Increase EBITDA through controlling operating costs
Increase revenues through new sales, member retention and increased repair proposal take rate
Provide sales proposals and presentations
Association Involvement
Community Involvement
Manage member contracts, negotiations and compliance issues
Create and maintain adequate price points to meet P&L plan
Increase EBITDA through developing and efficient department and controlling cost
Client engagement;
Communication with board members, community managers & other managers
Provide security expertise and advisement;
Build relationships with property managers, board members and key accounts

KNOWLEDGE AND SKILLS

Strong negotiation and sales skills
Have a neat and professional appearance
Have no record of discharge from previous employment due to theft or other misconduct
Possess world class customer service and telephonic skills
Ability to multi-task
Effective public speaking

EDUCATION, COMPETENCIES, CERTIFICATIONS/LICENSES

Minimum of Associates Degree
Four or more years managing business units /departments
Two or more years of gate maintenance experience.
Two or more years of access control systems knowledge
Outside sales and member relationship building experience
One or more years P&L responsibility
Three or more years servicing multiple clients

#SAFE

Apply Today

Lead Developer - Fullstack - Node Js, React, Go - Remote - Must Live in Arizona or Utah

Phoenix, Arizona

Why Work For Us

Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Work from home opportunity - Candidates must be located in Utah or Arizona

Summary:

As part of the digital development team, this role will lead the development of our externally facing web properties and lead a team of internal and external developers to build, continually enhance and support the site. This is a hands-on role that will have direct responsibility for technical design, development, team training and the execution of our digital technology roadmap for delivering our channel strategy.

Essential Functions

Define technical approach and assign to team for development. Documents solutions with concise and clear explanations
Leads efforts to improve site availability and performance. Implements new digital technologies, upgrades and enhancements
Provides technical direction to web development team to ensure projects align with technical strategy
Collaborate and scope requested new digital features, and analyzes user needs to determine technical requirements.
Writes consistent, clean and maintainable code. Evaluate code to ensure that it is valid, is properly structured, meets industry standards, and is compatible with various browsers, devices, or operating systems.
Stays current on latest trends in web technologies and application design
Formalizes a system for new developer onboarding and ongoing training regiments
Work with front-end and back end developers and designer to provide guidance on best practices

Knowledge/Skills/Abilities

Deep Drupal expertise and prior experience building, leading and architecting Drupal applications

-OR-

Expert knowledge of all parts of the web stack – HTML/Javascript/CSS, web servers, app servers, caching, database development, tool development with a specific emphasis on web development and presentation layer technologies
Deep experience architecting web solutions

-OR-

Experience writing technical design docs and driving them through development
Demonstrated strong technical leadership
Ability to guide technical discussions with both technical and non-technical audiences
Ability to perform complex Drupal development tasks including custom module development using the Drupal API system and hooks from major Drupal core systems

Education & Experience/Licenses & Certification

Bachelor's degree in related area or an equivalent combination of education and experience.
10+ years Minimum experience architecting web solutions
5+ years training and mentoring a team of developers, preferably in an agile environment

Work Environment/Physical Requirements

Can be based remotely depending upon capabilities, maturity, leadership acumen and personal situation. Works in an office environment sitting at a desk, table or computer workstation for extended periods of time. May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

**Please note that you will be asked to complete a candidate assessment following your application, via email. Your application will not be considered until the

assessment has been completed.**

AAA…we're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service. We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members. We're community-minded, and celebrate the growth, development, and successes of our diverse Team Members. Whether you’re just starting your journey or looking to grow your career, we’ll support you every step of the way.

Apply Today

Gate Field Technician

Tempe, Arizona

Why work for us?

Job Stability - Career Growth
Great Benefits - Medical/Dental/Vision
Retirement - 401k matching up to 4%
Work/Life Balance - PTO 3 Weeks + 9 paid holidays

RESPONSIBILITIES/JOB DUTIES:

Conduct preventative maintenance on gates for clients with contracted services
Provide emergency gate repair for clients with contracted services
Provide similar assistance with access, camera and s conduct preventative maintenance on gates for clients with contracted services.
Provide trouble shooting and repair for damaged or malfunctioning gates for clients with contracted services
Provide similar assistance with access, camera and similar systems
Generate and provide reports when requested

KNOWLEDGE AND SKILLS:

Document service and installation actions by completing forms, reports, logs and records
A commitment to deliver superior customer service
Strong attention to detail
Responsible and reliable
Mechanically-inclined; Safety oriented

EDUCATION, KNOWLEDGE, SKILLS, COMPETENCIES, CERTIFICATIONS/LICENSE:

Have one or more years’ experience in gate operator repair and installation
Have one or more years of welding experience
Clean driving record and ability to pass background check/Drug test
High School diploma or GED equivalent

WORKING ENVIRONMENT/ MINIMUM PHYSICAL REQUIREMENTS
Use of basic hand tools and manual labor

#SAFE

Apply Today

Tow Truck Driver

Sparks, Nevada

Why Work For Us?

Great Pay - $17/hr (with the potential to make up an additional $8/hr with incentive bonus plan)
Training – You’ll attend a thorough, comprehensive, training program
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Paid Time Off- Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Essential Functions

Driving and operating a service vehicle (i.e. flat tire changes, lock-out, fuel delivery services, etc.)
On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving
Utilizing on-board computer, radio communications, and mapping systems
Completion of daily paperwork (i.e. call-logs, battery invoices, cash receipts, etc.)

Knowledge/Skills/Abilities

Strong customer service skills
Clear and proficient verbal and written communication even under pressure
Demonstrates problem solving and listening skills to evaluate member safety as well as the ability to discern safety issues and respond appropriately

Work Environment/Physical Requirements

#ERS

Apply Today

Insurance Sales Agent

Bozeman, Montana

Why work for us?

Compensation – Generous base ($15.39 hourly base) plus commission pay structure with the ability to earn commission on every policy
Licensing Assistance – AAA will reimburse a portion of the costs of licensure
No Overhead Costs – W-2 structure with dedication space in a AAA NCNU branch.
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay.
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

Summary:

Sales Agents serve our Members by selling Property & Casualty and Roadside Assistance insurance that meets the Member’s needs.

Essential Functions

Uses sales techniques and product knowledge to identify customer-specific needs to generate new sales, retain existing insured’s and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.
Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Associate’s manager.
Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.
Consistently provides all Members with a sales and service experience that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.
Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.
Responds to customer inquiries and requests relating to insurance products and membership.
Researches and resolves customer service issues. Often assists the insured in initiating the first notice of loss on claims.

Education & Experience/Licenses & Certification

High school diploma or GED required. Bachelor's degree in a relevant field preferred.
2 to 4 years of sales experience preferred.
Currently possesses, or has the ability to acquire unrestricted state issued license(s) required to place property and casualty insurance within twenty-one (21) calendar days of start date. Depending on start date, active property and casualty license(s) may be required.

Work Environment/Physical Requirements

Works in an office environment sitting at a desk, table or computer workstation for extended periods of time. May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

#IA

Apply Today

AAA Sales Agent

Bozeman, Montana

Why work for us?

Compensation – Generous base ($15.39 hourly base) plus commission pay structure with the ability to earn commission on every policy
Licensing Assistance – AAA will reimburse a portion of the costs of licensure
No Overhead Costs – W-2 structure with dedication space in a AAA NCNU branch.
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay.
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

Summary:

Sales Agents serve our Members by selling Property & Casualty and Roadside Assistance insurance that meets the Member’s needs.

Essential Functions

Uses sales techniques and product knowledge to identify customer-specific needs to generate new sales, retain existing insured’s and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.
Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Associate’s manager.
Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.
Consistently provides all Members with a sales and service experience that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.
Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.
Responds to customer inquiries and requests relating to insurance products and membership.
Researches and resolves customer service issues. Often assists the insured in initiating the first notice of loss on claims.

Education & Experience/Licenses & Certification

High school diploma or GED required. Bachelor's degree in a relevant field preferred.
2 to 4 years of sales experience preferred.
Currently possesses, or has the ability to acquire unrestricted state issued license(s) required to place property and casualty insurance within twenty-one (21) calendar days of start date. Depending on start date, active property and casualty license(s) may be required.

Work Environment/Physical Requirements

Works in an office environment sitting at a desk, table or computer workstation for extended periods of time. May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

#MOR

Apply Today

AAA Sales Agent

Billings, Montana

Why work for us?

Compensation – Generous base ($15.39 hourly base) plus commission pay structure with the ability to earn commission on every policy
Licensing Assistance – AAA will reimburse a portion of the costs of licensure
No Overhead Costs – W-2 structure with dedication space in a AAA NCNU branch.
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay.
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

Summary:

Sales Agents serve our Members by selling Property & Casualty and Roadside Assistance insurance that meets the Member’s needs.

Essential Functions

Uses sales techniques and product knowledge to identify customer-specific needs to generate new sales, retain existing insured’s and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.
Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Associate’s manager.
Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.
Consistently provides all Members with a sales and service experience that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.
Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.
Responds to customer inquiries and requests relating to insurance products and membership.
Researches and resolves customer service issues. Often assists the insured in initiating the first notice of loss on claims.

Education & Experience/Licenses & Certification

High school diploma or GED required. Bachelor's degree in a relevant field preferred.
2 to 4 years of sales experience preferred.
Currently possesses, or has the ability to acquire unrestricted state issued license(s) required to place property and casualty insurance within twenty-one (21) calendar days of start date. Depending on start date, active property and casualty license(s) may be required.

Work Environment/Physical Requirements

Works in an office environment sitting at a desk, table or computer workstation for extended periods of time. May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

#MOR

Apply Today

Mobile Security Officer

Tempe, Arizona

Why work for us?

Benefits – Medical, Dental, Vision, and more!
401k Matching – $1 for $1 company match up to 4% of pay
Paid Time Off – Accrual of 3 weeks PTO and nine holidays annually
Career Growth – Move up your career, internal candidates receive top priority

The Mobile Patrol Officer provides patrol services in a professional and proficient manner at all times to all AAA Smart Home customers and those residents that live in communities that are under contract with AAA Smart Home. They are responsible for patrolling the community to ensure residents are safe and report anything out of the ordinary that poses a security risk.

Essential Duties:

Provide outstanding customer service with every member/resident interaction.
Promptly respond to burglar alarms at businesses and residences while following all procedures and instructions.
Complete daily assigned tasks, e.g. red-tag checks, initial interior checks, interior checks, spot checks, courtesy patrols, etc.
Completion of unique duties as assigned for your designated beat and shift.
Provide vacation services for residents who are out-of-town that requested personal periodic surveillance of their home.
Check accounts daily/nightly as contracted with customers to ensure the residents are receiving the service they requested.
Safely operate the designated patrol vehicle observing all state and municipal traffic laws; all traffic rules specified by the bylaws of the community; and all safety guidelines of AAA Smart Home.
Maintain regular records of the daily patrol activities
Effectively and professionally communicate with dispatch, customers and management.
Keep the Patrol Lead and/or Patrol Manager informed of all problems, unique situations, etc. that occur on your shift.
Ensure proper maintenance of the designated patrol vehicle, e.g. routine, scheduled, preventive or corrective maintenance, vacuuming, car washes, etc.
Proper completion of Incident reports.
Proper completion and submission of all forms associated with patrol activities and/or duties.
Entering all pertinent and necessary information into Silvertrac.
Operation of KNOX KeySecure Boxes.
Other duties as assigned.

Knowledge/Skills/Abilities:

1 year of customer service experience.
Experience in the security industry is preferred.
Ability to help customers and provide exceptional customer service with every interaction
Must have the ability to safely operate a motor vehicle
Strong attention to detail
Ability to communicate clearly and effectively both verbally and in writing
Intermediate computer skills

Education & Experience / Licenses & Certification:

High school diploma or equivalent GED
Must be at least 21 years old
Must obtain and maintain an Arizona Security Card Certification (Guard Card)
Must have a valid Arizona Drivers License and satisfactory 39 month driving record
Must be able to work overtime as needed

Working Environment:

Must be able to lift and or move up to 50 pounds. Required to sit or stand for extended periods of time and must be able to walk, climb, balance, stoop, kneel, crouch, and crawl. Must be able to work and drive in severe weather conditions. Ability to drive for two (2) or more hours uninterrupted; Ability to enter/exit the patrol vehicle safely numerous times during a scheduled work shift; Ability to stand for two (2) or more hours uninterrupted;

#SAFE

Apply Today

Insurance Sales Agent

Billings, Montana

Why work for us?

Compensation – Generous base ($15.39 hourly base) plus commission pay structure with the ability to earn commission on every policy
Licensing Assistance – AAA will reimburse a portion of the costs of licensure
No Overhead Costs – W-2 structure with dedication space in a AAA NCNU branch.
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay.
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

Summary:

Sales Agents serve our Members by selling Property & Casualty and Roadside Assistance insurance that meets the Member’s needs.

Essential Functions

Uses sales techniques and product knowledge to identify customer-specific needs to generate new sales, retain existing insured’s and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.
Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Associate’s manager.
Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.
Consistently provides all Members with a sales and service experience that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.
Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.
Responds to customer inquiries and requests relating to insurance products and membership.
Researches and resolves customer service issues. Often assists the insured in initiating the first notice of loss on claims.

Education & Experience/Licenses & Certification

High school diploma or GED required. Bachelor's degree in a relevant field preferred.
2 to 4 years of sales experience preferred.
Currently possesses, or has the ability to acquire unrestricted state issued license(s) required to place property and casualty insurance within twenty-one (21) calendar days of start date. Depending on start date, active property and casualty license(s) may be required.

Work Environment/Physical Requirements

Works in an office environment sitting at a desk, table or computer workstation for extended periods of time. May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

#IA

Apply Today

Dispatcher - Must Live in Utah

Clearfield, Utah

At AAA, our purpose is to serve our Members. Whether on the front lines or behind the scenes, everyone in our Emergency Road Services group is instrumental in creating outstanding Member experiences. One of the most important ways in which we do that is by helping Members in their greatest time of need, when they are stranded on the side of the road. What work could be more rewarding and meaningful than being the Hero who is there to send help to the rescue?

Being a Dispatch Hero is rewarding and meaningful but takes great willpower, hard work, and emotional strength.

Essential Functions:

Enjoy a fast paced environment; dispatching 60 - 85 tow trucks per shift and handling a combination of calls and logistical work supporting contracted vendors and Members
Be skilled at using multiple applications simultaneously and navigation tools like Google maps
Demonstrate problem solving and listening skills to assess Member safety and make sound decisions based on policy and procedures
Be able to provide clear and proficient verbal and written communication
Be reliable to work a schedule that may include weekends/holidays and adhere to your assigned work schedule
Enjoy working from home and have a dedicated work space free of distractions/noise that includes a desk, chair, etc, along with the ability to hardwire your internet connection.

What We Offer:

Great Pay - Earn $16.75/hour to start with the opportunity to make $18.25/hr within 90 days based on achievement of performance goals
Fluency in Spanish is a plus and you may be eligible to earn up to an additional $80/month.
Work from Home - We provide you with a computer, monitor, headset, and Members to rescue.
Schedule - We are open 24/7 (including weekends and holidays) and offer several schedule options including overnight.
Paid Time Off - accrue 5.2 hours of Paid Time Off every pay period during your first 12 months - that’s 17 days in your first year!"
Volunteer Time - We know Heroes like to give back to their communities; we grant 24 hours of Paid Volunteer Time every year!
Training - You will receive virtual paid training that will set you up for success.
Benefits - For eligible Team Members, Medical, Dental, Vision, Life Insurance, Tuition Reimbursement, Employee Assistance Program and more!
401K - Dollar for dollar company match up to 6% of employee contributions
Annual Incentive Plan – Eligibility to participate in our AAA annual bonus plan.

Work Environment/Physical Requirements:

Works in an office environment sitting at a desk, table or computer workstation for extended periods of time. May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

#ERS

Apply Today

Bilingual Spanish Member Experience Associate

Daly City, California

Why Work For Us?

Great Pay – Paid training and competitive hourly base + incentives.
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay.
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

Summary:

Essential Functions

Performs routine sales, service and operational functions for AAA Members including; DMV, cashiering, auto travel, notary and insurance sales support, with expectations for maintaining required standards, policies and procedures.
Understands and actively promotes products and services to achieve individual goals in support of meeting organization goals and objectives.
Overcomes obstacles that create barriers to Team Member or branch efforts and identifies process improvement opportunities and proposes solutions.
Acts as an agent for change while promoting AAA’s guiding principles and core values.

Knowledge/Skills/Abilities

Demonstrates sales and service skills. Able to effectively interact, face-to-face, with new, prospective and existing Members.
Accuracy and comfort handling money, making change, balancing cash drawer.
Good computer skills, proficient in both reading and basic arithmetic.
Good written and verbal communication skills in person and over the phone.
Ability to multitask in response to requests, requirements and Member/Team Member expectations. Ability to accept feedback and correct course as necessary.

Education & Experience / Licenses & Certification

High school diploma or GED required.
Two years sales or customer service experience.
Experience working with sales and service standards and goals.
Current & valid Driver's License with clean history may be required.
Bonding and fingerprinting may be required.
P&C Licensing preferred and will be required upon hire.
Bilingual Spanish Required

Work Environment/Physical Requirements

Works in a variety of office environments where standing, walking or sitting at a desk, table or computer workstation may be required for extended periods of time.
May travel by car, plane or other form of transportation to attend business meetings or conferences.
May be required to work in one or more locations in a defined service area. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

#MEL

Apply Today

Outbound Member Experience Associate

Antioch, California

We are hiring a Member Experience Associate who will be the Subject Matter Expert on AAA Smart Home offerings. Strong outbound calling and sales experience required.

Essential Functions

Exhibits AAA guiding principles and core values
Performs routine sales, service and operational functions for AAA Members including; DMV, cashiering, auto travel, notary and insurance sales support, with expectations for maintaining required standards, policies and procedures
Understands and actively promotes products and services to achieve individual goals in support of meeting organization goals and objectives
Overcomes obstacles that create barriers to Team Member or branch efforts
Identifies process improvement opportunities and proposes solutions
Acts as an agent for change while promoting AAA’s guiding principles and core values

Knowledge/Skills/Abilities

Demonstrates sales and service skills. Able to effectively interact, face-to-face, with new, prospective and existing Members.
Accuracy and comfort handling money, making change, balancing cash drawer.
Good computer skills, proficient in both reading and basic arithmetic.
Good written and verbal communication skills in person and over the phone.
Ability to multitask in response to requests, requirements and Member/Team Member expectations. Ability to accept feedback and correct course as necessary.

Education & Experience / Licenses & Certification

High school diploma or GED required
Two years sales or customer service experience
Experience working with sales and service standards and goals
Current & valid Driver's License with clean history may be required
Bonding and fingerprinting may be required
P&C Licensing may also be required
Bilingual Spanish preferred
Strong outbound calling and sales experience required.

Work Environment/Physical Requirements

Works in a variety of office environments where standing, walking or sitting at a desk, table or computer workstation may be required for extended periods of time. May travel by car, plane or other form of transportation to attend business meetings or conferences. May be required to work in one or more locations in a defined service area. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

#MEL

Apply Today

Member Experience Associate

Antioch, California

Summary:

Essential Functions

Performs routine sales, service and operational functions for AAA Members including; DMV, cashiering, auto travel, notary and insurance sales support, with expectations for maintaining required standards, policies and procedures.
Understands and actively promotes products and services to achieve individual goals in support of meeting organization goals and objectives.
Overcomes obstacles that create barriers to Team Member or branch efforts and identifies process improvement opportunities and proposes solutions.
Acts as an agent for change while promoting AAA’s guiding principles and core values.

Knowledge/Skills/Abilities

Demonstrates sales and service skills. Able to effectively interact, face-to-face, with new, prospective and existing Members.
Accuracy and comfort handling money, making change, balancing cash drawer.
Good computer skills, proficient in both reading and basic arithmetic.
Good written and verbal communication skills in person and over the phone.
Ability to multitask in response to requests, requirements and Member/Team Member expectations. Ability to accept feedback and correct course as necessary.

Education & Experience / Licenses & Certification

High school diploma or GED required.
Two years sales or customer service experience.
Experience working with sales and service standards and goals.
Current & valid Driver's License with clean history may be required.
Bonding and fingerprinting may be required.
P&C Licensing may be required.

Work Environment/Physical Requirements

Works in a variety of office environments where standing, walking or sitting at a desk, table or computer workstation may be required for extended periods of time.
May travel by car, plane or other form of transportation to attend business meetings or conferences.
May be required to work in one or more locations in a defined service area. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

Apply Today

Jr. Service Advisor/ Auto Center Support

Roseville, California

Why Work For Us?

Exceptional benefits within 30 days of hire, with employer contribution to Medical/Dental/Vision premiums
401K Matching $1 to $1 up to 6% annually
Opportunity for advancement
15 Paid Days off (20 after 1 year) + paid holidays, some Saturdays and no Sundays
Clean well equipped shops with consistent car count
Free AAA Membership and numerous employee discounts

Essential Functions

• Maintain proper levels of member/customer satisfaction.

• Answer telephones and assist customers with booking appointments and general service questions.

• Route customers to the proper staff member for more technical questions.

• Assist with invoicing and processing payments for customers.

• Assist with entering supplier invoices into the shop management software.

• Assist the General Manager with physical inventories

• Assist management with coordinating and holding employee meetings.

• Assist Service Advisors and General Manager with various administrative duties – filing, mail processing, supply ordering, daily closing, etc.

• Maintain a clean and safe working environment. Keep the parking area and the interior sales and service area of the facility neat and clean on a daily basis.

Knowledge/Skills/Abilities

• Good written verbal communication, ability to take direction well

• Bilingual communication skills (preferred)

• Basic Mathematical skills

Education & Experience/Licenses & Certification

Two (2) years of experience in a customer contact role

Work Environment/Physical Requirements

Lifting and carrying parts, weighing up to 25 pounds, possibly several times a day; Some exposure to loud noises every day for up to 30 minutes at a time from air tools and auto repair equipment. A percent of time is spent traveling by car to pick up parts and customers. Long periods of time on their feet.

Apply Today

Bilingual Call Receiver, Work At Home (MUST LIVE IN UTAH)

Clearfield, Utah

Being a Call Receive Hero is rewarding and meaningful but takes great willpower, hard work, and emotional strength.

Essential Functions:

Enjoy a fast paced environment; handling 75 - 100 calls per shift
Be skilled at using multiple applications simultaneously and navigation tools like Google maps
Deliver extraordinary customer service to our Members by using sound judgment to make decisions that adhere to policy and procedures
Demonstrate empathy, problem solving, and listening skills to assess Member safety and be able to provide clear and proficient verbal and written communication
Be reliable to work a schedule that may include weekends/holidays and adhere to your assigned work schedule
Enjoy working from home and have a dedicated work space free of distractions/noise that includes a desk, chair, etc, along with the ability to hardwire your internet connection

What We Offer:

Great Pay - Earn $14.50/hour to start with the opportunity to earn two increases within the first 6 months, resulting in $16.00/hour.
Fluency in Spanish is a plus and you may be eligible to earn up to an additional $80/month.
Work from Home - We provide you with a computer, monitor, headset, and Members to rescue.
Schedule - We are open 24/7 (including weekends and holidays) and offer several schedule options including overnight.
Paid Time Off - Accrue 5.2 hours of Paid Time Off every pay period during your first 12 months - that’s 17 days in your first year!
Volunteer Time - We know Heroes like to give back to their communities; we grant 24 hours of Paid Volunteer Time every year!
Training - You will receive virtual paid training that will set you up for success.
Benefits - For eligible Team Members, Medical, Dental, Vision, Life Insurance, Tuition Reimbursement, Employee Assistance Program and more!
401K - Dollar for dollar company match up to 6% of employee contributions.
Annual Incentive Plan – Eligibility to participate in our AAA annual bonus plan.

Work Environment/Physical Requirements:

Works in an office environment sitting at a desk, table or computer workstation for extended periods of time. May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

**Please note that you will be asked to complete a candidate assessment following your application, via email. Your application will not be considered until the assessment has been completed.**

Apply Today

Bilingual Call Receiver, Work At Home (MUST LIVE IN ARIZONA)

Tucson, Arizona

Being a Call Receive Hero is rewarding and meaningful but takes great willpower, hard work, and emotional strength.

Essential Functions:

Enjoy a fast paced environment; handling 75 - 100 calls per shift
Be skilled at using multiple applications simultaneously and navigation tools like Google maps
Deliver extraordinary customer service to our Members by using sound judgment to make decisions that adhere to policy and procedures
Demonstrate empathy, problem solving, and listening skills to assess Member safety and be able to provide clear and proficient verbal and written communication
Be reliable to work a schedule that may include weekends/holidays and adhere to your assigned work schedule
Enjoy working from home and have a dedicated work space free of distractions/noise that includes a desk, chair, etc, along with the ability to hardwire your internet connection

What We Offer:

Great Pay - Earn $14.50/hour to start with the opportunity to earn two increases within the first 6 months, resulting in $16.00/hour.
Fluency in Spanish is a plus and you may be eligible to earn up to an additional $80/month.
Work from Home - We provide you with a computer, monitor, headset, and Members to rescue.
Schedule - We are open 24/7 (including weekends and holidays) and offer several schedule options including overnight.
Paid Time Off - Accrue 5.2 hours of Paid Time Off every pay period during your first 12 months - that’s 17 days in your first year!
Volunteer Time - We know Heroes like to give back to their communities; we grant 24 hours of Paid Volunteer Time every year!
Training - You will receive virtual paid training that will set you up for success.
Benefits - For eligible Team Members, Medical, Dental, Vision, Life Insurance, Tuition Reimbursement, Employee Assistance Program and more!
401K - Dollar for dollar company match up to 6% of employee contributions.
Annual Incentive Plan – Eligibility to participate in our AAA annual bonus plan.

Work Environment/Physical Requirements:

Works in an office environment sitting at a desk, table or computer workstation for extended periods of time. May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

**Please note that you will be asked to complete a candidate assessment following your application, via email. Your application will not be considered until the assessment has been completed.**

Apply Today

Tow and Battery Driver

Sacramento, California

Why Work For Us?

Great Pay - Great Hourly pay with potential to make up to $1300 per month with quality and productivity incentives!
Training – You’ll attend a thorough, comprehensive, training program
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Monthly Bonuses!
Paid Time Off- Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Essential Functions

Driving and operating a service vehicle (i.e. flat tire changes, lock-out, fuel delivery services, etc.)
On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving
Leverages sales skills for offering products and services from AAA to member during service interaction
Utilizing on-board computer, radio communications, and mapping systems
Completion of daily paperwork (i.e. call-logs, battery invoices, cash receipts, etc.)

Knowledge/Skills/Abilities

Clear and proficient verbal and written communication even under pressure
Common knowledge of vehicle components and the common reasons for vehicle failure
Demonstrates problem solving and listening skills to evaluate member safety as well as the ability to discern safety issues and respond appropriately
Ability to drive a manual/automatic shift vehicle

Education & Experience/Licenses & Certification

Two (2) years of experience in a customer contact role
Education and training. I.E.: AAA Compliance Training, RPST,TSAAC, Lock-out, PSP, Battery Service Training
Vocational technical automotive training/certification or equivalent experience (preferred)
ASE (Automotive Service Excellence) certification(preferred)

Work Environment/Physical Requirements

#GAB

Apply Today

Tow and Battery/Light Service Driver

Richmond, California

Why Work For Us?

Great Pay - Great Hourly pay with potential to make up to $1300 per month with quality and productivity incentives!
Training – You’ll attend a thorough, comprehensive, training program
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Monthly bonus potential
Paid Time Off- Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Essential Functions

Driving and operating a service vehicle (i.e. flat tire changes, lock-out, fuel delivery services, etc.)
On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving
Leverages sales skills for offering products and services from AAA to member during service interaction
Utilizing on-board computer, radio communications, and mapping systems
Completion of daily paperwork (i.e. call-logs, battery invoices, cash receipts, etc.)

Knowledge/Skills/Abilities

Clear and proficient verbal and written communication even under pressure
Common knowledge of vehicle components and the common reasons for vehicle failure
Demonstrates problem solving and listening skills to evaluate member safety as well as the ability to discern safety issues and respond appropriately
Ability to drive a manual/automatic shift vehicle

Education & Experience/Licenses & Certification

Two (2) years of experience in a customer contact role
Education and training. I.E.: AAA Compliance Training, RPST,TSAAC, Lock-out, PSP, Battery Service Training
Vocational technical automotive training/certification or equivalent experience (preferred)
ASE (Automotive Service Excellence) certification(preferred)

Work Environment/Physical Requirements

Apply Today

Tow Truck Driver

Rancho Cordova, California

Why Work For Us?

Great Pay - Great Hourly pay with potential to make up to $1300 per month with quality and productivity incentives!
Training – You’ll attend a thorough, comprehensive, training program
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Paid Time Off- Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Essential Functions

Driving and operating a service vehicle (i.e. flat tire changes, lock-out, fuel delivery services, etc.)
On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving
Leverages sales skills for offering products and services from AAA to member during service interaction
Utilizing on-board computer, radio communications, and mapping systems
Completion of daily paperwork (i.e. call-logs, battery invoices, cash receipts, etc.)

Knowledge/Skills/Abilities

Clear and proficient verbal and written communication even under pressure
Common knowledge of vehicle components and the common reasons for vehicle failure
Demonstrates problem solving and listening skills to evaluate member safety as well as the ability to discern safety issues and respond appropriately
Ability to drive a manual/automatic shift vehicle

Education & Experience/Licenses & Certification

Two (2) years of experience in a customer contact role
Education and training. I.E.: AAA Compliance Training, RPST,TSAAC, Lock-out, PSP, Battery Service Training
Vocational technical automotive training/certification or equivalent experience (preferred)
ASE (Automotive Service Excellence) certification(preferred)

Work Environment/Physical Requirements

#GAB

Apply Today

Tow Truck Driver

Las Vegas, Nevada

Why Work For Us?

Great Pay - Great Hourly pay with potential to make up to $1300 per month with quality and productivity incentives!
Training – You’ll attend a thorough, comprehensive, training program
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Monthly bonus potential
Paid Time Off- Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Essential Functions

Driving and operating a service vehicle (i.e. flat tire changes, lock-out, fuel delivery services, etc.)
On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving
Leverages sales skills for offering products and services from AAA to member during service interaction
Utilizing on-board computer, radio communications, and mapping systems
Completion of daily paperwork (i.e. call-logs, battery invoices, cash receipts, etc.)

Knowledge/Skills/Abilities

Clear and proficient verbal and written communication even under pressure
Common knowledge of vehicle components and the common reasons for vehicle failure
Demonstrates problem solving and listening skills to evaluate member safety as well as the ability to discern safety issues and respond appropriately
Ability to drive a manual/automatic shift vehicle

Education & Experience/Licenses & Certification

Two (2) years of experience in a customer contact role
Education and training. I.E.: AAA Compliance Training, RPST,TSAAC, Lock-out, PSP, Battery Service Training
Vocational technical automotive training/certification or equivalent experience (preferred)
ASE (Automotive Service Excellence) certification(preferred)

Work Environment/Physical Requirements

#GAB

Apply Today

Virtual Driver Job Fair

Sacramento, California

AAA Club Owned Fleet Virtual Job Fair!!!

Are you looking to start a new career? How does starting a new opportunity within in the next week sound? If you answered yes, we hope to see you at our virtual job fair where you will talk to one of our Managers and could walk away with an offer to join the AAA family.

Date: Friday, May 21st

Time: 10:00am-3:00pm

Location: Virtual

Please register using this link:

https://aaancnu.hirevue.com/signup/SivP2PC65eQ38LeKv3D7hn/

Why work for us?

Great Pay - Great Hourly pay with potential to make up to $1300 per month with quality and productivity incentives!
Training – You’ll attend a thorough, comprehensive, three week training program
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Paid Time Off – Ten hours per month, ten holidays annually, one floating holiday and 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

We are looking for candidates with:

Excellent customer service skills!
Flexibility to work swing shift and weekends
Ability to drive a manual/automatic shift vehicle
Customer service skills and the ability to interact with a wide-range of people
Basic automotive knowledge and at least 6 years’ experience operating a motor vehicle with a valid driver's license
Basic computer knowledge
Bilingual communication skills a plus
High School Diploma or GED equivalent required
Vocational technical automotive training/certification or equivalent experience (preferred)

Essential Functions

Driving and operating a service vehicle (i.e. loading/towing vehicles, flat tire changes, lock-out, fuel delivery services, etc.)
On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving
Utilizing on-board computer, radio communications, and mapping systems
Completion of daily paperwork (i.e. call-logs, battery invoices, cash receipts, etc.)
Inspecting and submitting maintenance reports of company vehicles for safe and efficient operation
Education and training. I.E.: AAA Compliance Training, RPST,TSAAC, Lock-out, PSP, Battery Service Training

Work Environment/Physical Requirements

#ERS

Apply Today

Virtual Driver Job Fair

Rancho Cordova, California

AAA Club Owned Fleet Virtual Job Fair!!!

Date: Friday, May 21st

Time: 10:00am-3:00pm

Location: Virtual

Please register using this link:

https://aaancnu.hirevue.com/signup/SivP2PC65eQ38LeKv3D7hn/

Why work for us?

Great Pay - Great Hourly pay with potential to make up to $1300 per month with quality and productivity incentives!
Training – You’ll attend a thorough, comprehensive, three week training program
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Paid Time Off – Ten hours per month, ten holidays annually, one floating holiday and 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

We are looking for candidates with:

Excellent customer service skills!
Flexibility to work swing shift and weekends
Ability to drive a manual/automatic shift vehicle
Customer service skills and the ability to interact with a wide-range of people
Basic automotive knowledge and at least 6 years’ experience operating a motor vehicle with a valid driver's license
Basic computer knowledge
Bilingual communication skills a plus
High School Diploma or GED equivalent required
Vocational technical automotive training/certification or equivalent experience (preferred)

Essential Functions

Driving and operating a service vehicle (i.e. loading/towing vehicles, flat tire changes, lock-out, fuel delivery services, etc.)
On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving
Utilizing on-board computer, radio communications, and mapping systems
Completion of daily paperwork (i.e. call-logs, battery invoices, cash receipts, etc.)
Inspecting and submitting maintenance reports of company vehicles for safe and efficient operation
Education and training. I.E.: AAA Compliance Training, RPST,TSAAC, Lock-out, PSP, Battery Service Training

Work Environment/Physical Requirements

#ERS

Apply Today

Compensation Analyst

Walnut Creek, California

At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work.

Why Work For Us?
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Essential Functions

Supports the needs of an assigned client group as well as completing enterprise-wide compensation assignments (assigned client group would typically involve a combination of staff groups and line business)
Participates in the Job Family Matrix and FLSA review/validation efforts; may be assigned as a lead to work directly with job content experts in the business; may interface directly with Legal regarding jobs with borderline FLSA status
May be assigned to a specific area of accountability within the Job Family Matrix and/or FLSA review teams (market pricing, competencies, Americans with Disabilities Act , FLSA review requirements, racking/reporting, and other project-based requirements).
Determines appropriate benchmark matches and other data parameters for participation in the completion of salary survey submissions.
Designs reports, corrects erroneous data, performs analysis, prepares findings update for management
Implements and administers compensation policies and programs.
Provides input to planning process surrounding focal review process and supports client groups during focal; may conduct focal training and orientation sessions.
Develops job descriptions/job family matrices
Audits jobs for content, performs job evaluations and job matching and market prices jobs accordingly.
Reviews salary adjustments for compliance within guidelines.
Conducts FLSA review of jobs.
Assists with salary planning / salary range development.
Contributes input to the design of recognition and reward program(s)
Performs project management for parts of projects and/or contributes data for projects.
Completes payout calculations of less complex compensation plans.

Education & Experience/Licenses & Certification

Bachelor's Degree (Preferred)
1-2 years compensation or human resources experience (Required)
Certified Compensation Professional (Preferred)

Work Environment/Physical Requirements

Works in an office environment sitting at a desk, table or computer workstation for extended periods of time. May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.
#CORP

Apply Today

Member Experience Associate

Reno, Nevada

Why Work For Us?

Great Pay – Paid training and competitive hourly base + incentives.
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay.
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

Summary:

Essential Functions

Performs routine sales, service and operational functions for AAA Members including; DMV, cashiering, auto travel, notary and insurance sales support, with expectations for maintaining required standards, policies and procedures.
Understands and actively promotes products and services to achieve individual goals in support of meeting organization goals and objectives.
Overcomes obstacles that create barriers to Team Member or branch efforts and identifies process improvement opportunities and proposes solutions.
Acts as an agent for change while promoting AAA’s guiding principles and core values.

Knowledge/Skills/Abilities

Demonstrates sales and service skills. Able to effectively interact, face-to-face, with new, prospective and existing Members.
Accuracy and comfort handling money, making change, balancing cash drawer.
Good computer skills, proficient in both reading and basic arithmetic.
Good written and verbal communication skills in person and over the phone.
Ability to multitask in response to requests, requirements and Member/Team Member expectations. Ability to accept feedback and correct course as necessary.

Education & Experience / Licenses & Certification

High school diploma or GED required.
Two years sales or customer service experience.
Experience working with sales and service standards and goals.
Current & valid Driver's License with clean history may be required.
Bonding and fingerprinting may be required.
P&C Licensing may be required.

Work Environment/Physical Requirements

Works in a variety of office environments where standing, walking or sitting at a desk, table or computer workstation may be required for extended periods of time.
May travel by car, plane or other form of transportation to attend business meetings or conferences.
May be required to work in one or more locations in a defined service area. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

#MEA

Apply Today

Battery/Light Service Driver

San Francisco, California

Come join our newest AAA Fleet Location in San Francisco!!

Why Work For Us?

Great Pay - Great Hourly pay with potential to make up to $1300 per month with quality and productivity incentives!
Training – You’ll attend a thorough, comprehensive, training program
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Monthly bonus potential
Paid Time Off- Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Essential Functions

Driving and operating a service vehicle (i.e. flat tire changes, lock-out, fuel delivery services, etc.)
On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving
Leverages sales skills for offering products and services from AAA to member during service interaction
Utilizing on-board computer, radio communications, and mapping systems
Completion of daily paperwork (i.e. call-logs, battery invoices, cash receipts, etc.)

Knowledge/Skills/Abilities

Clear and proficient verbal and written communication even under pressure
Common knowledge of vehicle components and the common reasons for vehicle failure
Demonstrates problem solving and listening skills to evaluate member safety as well as the ability to discern safety issues and respond appropriately
Ability to drive a manual/automatic shift vehicle

Education & Experience/Licenses & Certification

Two (2) years of experience in a customer contact role
Education and training. I.E.: AAA Compliance Training, RPST,TSAAC, Lock-out, PSP, Battery Service Training
Vocational technical automotive training/certification or equivalent experience (preferred)
ASE (Automotive Service Excellence) certification(preferred)

Work Environment/Physical Requirements

#ERS

Apply Today

Home Security Installer

Fairfield, California

ESSENTIAL FUNCTIONS:

Perform diagnostic evaluation of system issues and perform troubleshooting and repairs on low voltage security and home automation systems including cameras, thermostats, locks and more.
Install or upgrade new low voltage security and home automation systems inclusive of cameras, thermostats, door locks and more.
Must be flexible with schedule, shift will be Tuesday through Saturday.

Why work for us?

Job Stability - Career Growth
Benefits – Medical, Dental, Vision, and more!
401k Matching – $1 for $1 company match up to 4% of pay
Paid Time Off – Accrual of 3 weeks PTO and nine holidays annually

KNOWLEDGE AND SKILLS:

Low voltage industry experience
Two or more years in a customer service industry role
Strong customer service communication and conflict resolution skills
Strong written and verbal communication skills
Previous experience with both hand and power tools (desired)
Some sales experience (desired)

EDUCATION, KNOWLEDGE, SKILLS, COMPETENCIES, CERTIFICATIONS/LICENSES:

High School Diploma or GED equivalent (required)
Must qualify for applicable licenses / certificates
The ability to use hand tools, laptop, and tablet (required)

WORKING ENVIRONMENT/ MINIMUM PHYSICAL REQUIREMENTS:
This position includes primarily field work. Physical requirements include standing, sitting, bending, lifting, and climbing. Lifting will include up to 40 pounds. Extensive use of a personal computer or tablet is required. Use of hand and power tools is required on occasion.

#SAFE

Apply Today

Member Experience Associate

Mountain View, California

A career with AAA Northern California, Nevada, Utah, Arizona, and Mountain West is unique, just like you.

We are in need of a candidate with a strong sales mentality to help with Smart Home sales and assist with underwriting and insurance servicing.

Essential Functions

Exhibits AAA guiding principles and core values

Performs routine sales, service and operational functions for AAA Members including; DMV, cashiering, auto travel, notary and insurance sales support, with expectations for maintaining required standards, policies and procedures
Understands and actively promotes products and services to achieve individual goals in support of meeting organization goals and objectives
Overcomes obstacles that create barriers to Team Member or branch efforts
Identifies process improvement opportunities and proposes solutions
Acts as an agent for change while promoting AAA’s guiding principles and core values

Knowledge/Skills/Abilities

Demonstrates sales and service skills. Able to effectively interact, face-to-face, with new, prospective and existing Members.

Accuracy and comfort handling money, making change, balancing cash drawer.
Good computer skills, proficient in both reading and basic arithmetic.
Good written and verbal communication skills in person and over the phone.
Ability to multitask in response to requests, requirements and Member/Team Member expectations. Ability to accept feedback and correct course as necessary.

Education & Experience / Licenses & Certification

High school diploma or GED required
Two years sales or customer service experience
Experience working with sales and service standards and goals
Current & valid Driver's License with clean history may be required
Bonding and fingerprinting may be required
P&C Licensing may also be required
Bilingual Spanish preferred

Work Environment/Physical Requirements

Works in a variety of office environments where standing, walking or sitting at a desk, table or computer workstation may

Apply Today

Residential Alarm Installer

Tempe, Arizona

ESSENTIAL FUNCTIONS:

Perform diagnostic evaluation of system issues and perform troubleshooting and repairs on low voltage security and home automation systems including cameras, thermostats, locks and more.
Install or upgrade new low voltage security and home automation systems inclusive of cameras, thermostats, door locks and more.
Must be flexible with schedule, shift may include Saturdays.

Why work for us?

Job Stability - Career Growth
Benefits – Medical, Dental, Vision, and more!
401k Matching – $1 for $1 company match up to 4% of pay
Paid Time Off – Accrual of 3 weeks PTO and nine holidays annually

KNOWLEDGE AND SKILLS:

Low voltage industry experience
Two or more years in a customer service industry role
Strong customer service communication and conflict resolution skills
Strong written and verbal communication skills
Previous experience with both hand and power tools (desired)
Some sales experience (desired)

EDUCATION, KNOWLEDGE, SKILLS, COMPETENCIES, CERTIFICATIONS/LICENSES:

High School Diploma or GED equivalent (required)
Must qualify for applicable licenses / certificates
The ability to use hand tools, laptop, and tablet (required)

#SAFE

Apply Today

Tow and Light Service Driver

Hayward, California

Why Work For Us?

Great Pay - $20.81/hr with monthly performance based bonuses
Training – You’ll attend a thorough, comprehensive, training program
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Paid Time Off- Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Essential Functions

Driving and operating a service vehicle (i.e. flat tire changes, lock-out, fuel delivery services, etc.)
On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving
Leverages sales skills for offering products and services from AAA to member during service interaction
Utilizing on-board computer, radio communications, and mapping systems
Completion of daily paperwork (i.e. call-logs, battery invoices, cash receipts, etc.)

Knowledge/Skills/Abilities

Clear and proficient verbal and written communication even under pressure
Common knowledge of vehicle components and the common reasons for vehicle failure
Demonstrates problem solving and listening skills to evaluate member safety as well as the ability to discern safety issues and respond appropriately
Ability to drive a manual/automatic shift vehicle

Education & Experience/Licenses & Certification

Two (2) years of experience in a customer contact role
Education and training. I.E.: AAA Compliance Training, RPST,TSAAC, Lock-out, PSP, Battery Service Training
Vocational technical automotive training/certification or equivalent experience (preferred)
ASE (Automotive Service Excellence) certification(preferred)

Work Environment/Physical Requirements

#ERS

Apply Today

Automotive Technician

Scottsdale, Arizona

Why Work With Us:

Check out the benefits!

14 locations with new sites in Sun City and Tempe coming soon
State of the art equipment
Paid training with opportunities for growth
Tuition reimbursement for automotive education and ASE Certifications
Clean well equipped shops with consistent car count
Exceptional benefits within 30 days of hire, with employer contribution to medical/Dental/Vision premiums
401K Matching $1 to $1 up to 6% annually
15 Paid Days off (20 after 1 year) + 9 paid holidays, some Saturdays and no Sundays
A free AAA Membership and numerous employee discounts

Job Responsibilities:

Performs work that is indicated on Approved Repair Orders.
Performs only needed and or customer requested services on vehicles.
Performs all repairs according to MAP (Motorist Assurance Program), OEM (Original Equipment Manufacturers) or accepted industry standard procedures
Assures all repairs are for the benefit of the member/customer.
Test drives all vehicles when practical for any/all performance or drivability concerns before performing work
- Exception: when unsafe or vehicle not drivable
- Retest drives after repairs completed to verify that repair solved defined problems
Maintains clean and safe work environment; cleans spills and debris immediately to reduce hazards
Maintain company provided equipment and machinery
Follows company and industry safety rules and regulations
Reports all unsafe conditions to supervisor including but not limited to lifts, overhead doors, and equipment
Attends all required training, seeks additional training to maintain and increase effectiveness
Keeps up to date on industry trends and repair procedures.
Attends and successfully completes at least 24 hours of continuing auto repair training per year sponsored and/or provided by the club.
Maintains customer vehicles in regard to cleanliness and does not tune or otherwise adjust any controls within the vehicle.
Verifies as soon as practicable that parts ordered for the vehicle assigned to them are correct.
Performs digital inspection and documents to their full potential. Notates all pertinent information into the shop inspection or management system, attaches all photos or videos to illustrate repairs or needs to the inspection.
Assures all comeback related repairs are prioritized as directed by manager or lead.
Communicates effectively as necessary with manager, service advisors and other technicians to contribute to the overall performance of the location
Responsible for the safety and accuracy of all repairs made and or systems inspected to assure vehicle is as safe or more safe condition as was prior to work commencing
Performs other related duties as assigned.
Note: May require travel to different locations on an as needed basis

Knowledge/Skills/Abilities

Effective verbal and written communication skills in the language(s) required for the role, as justified for business necessity
Effective organization, interpersonal and negotiation skills
Ability to work scheduled hours as necessitated by business need
Math and computer skills with experience using software applications including word processing, browsers, and email
Member service focus
Ability to drive vehicles equipped with manual transmission
Knowledge of equipment/tool operation and diagnostic/repair procedures
Maintains 100% productivity as measured by dividing hours worked by labor hours flagged

Education & Experience/ Licenses & Certifications

High School diploma or equivalent certification (GED)
Valid driver license and acceptable driving record
At least four years experience as an automobile technician
ASE Master Tech with L1 certification level or equivalent OEM certifications and fulfills ASE requirement within one year of hire. .
Smog Repair and Testing Certification preferred (CA only)

Work Environment/Physical Requirements

Ability to lift and or carry up to 50lbs
Standing, bending, kneeling, pushing, reaching, lifting, climbing ladders
Exposure to loud noises

#MCC

Apply Today

Fire Alarm Service Technician

Tempe, Arizona

Why work for us?

Job Stability - Career Growth
Great Benefits - Medical/Dental/Vision
Retirement - 401k matching up to 4%
Work/Life Balance - PTO 3 Weeks + 9 paid holidays

Responsibilities:

Performs inspections, troubleshooting, and repairs of systems at customer locations. Systems serviced will include fire alarm, life safety, and suppression systems. The position will require the use of both hand and electronic tools, and will involve the use of ladders and moderate lifting. The technician will be responsible for company issued inventory and tools. Reports and documentation must be completed in accordance with company procedures and practices
Inspect and test all types of Fire Alarm systems and their components
Troubleshoot and repair faults
Complete accurate reports and notes
Daily communication with management, the office and fellow technicians
After normal business hours service calls and scheduled weekend services (when required)

Qualifications:

Must have extensive knowledge of fire code based on NFPA 72, and manufacturer specs
Previous experience is required
Must possess a Nicet or CSA Certification (or the ability to obtain within 6 months)
Clean MVD Record Required
Strong mechanical aptitude and troubleshooting skills
Deadline and detail-oriented
Ability to thrive in a fast-paced environment
Must provide your own hand tools. (Specialty tool will be provided)
Flexible hours are a must
Additional certifications and/or knowledge of other types of systems are a plus
Notifier experience a plus!

Work Environment/Physical Requirements:

Field position involving driving, climbing ladders, crawling into restricted spaces and carrying up to 50 lbs with some office time filling out paperwork and completing computer based information/research.

#SAFE

Apply Today

Automotive Technician

Las Vegas, Nevada

Why Work With Us:

Check out the benefits!

Great Pay – $35K to $120K DOE, Hourly Pay, Wrench Rate and incentive plans
State of the art equipment
Paid training with opportunities for growth
Tuition reimbursement for automotive education and ASE Certifications
Clean well equipped shops with consistent car count
Exceptional benefits within 30 days of hire, with employer contribution to medical/Dental/Vision premiums
401K Matching $1 to $1 up to 6% annually
15 Paid Days off (20 after 1 year) + 9 paid holidays, some Saturdays and no Sundays
A free AAA Membership and numerous employee discounts

Job Responsibilities:

Performs work that is indicated on Approved Repair Orders.
Performs only needed and or customer requested services on vehicles.
Performs all repairs according to MAP (Motorist Assurance Program), OEM (Original Equipment Manufacturers) or accepted industry standard procedures
Assures all repairs are for the benefit of the member/customer.
Test drives all vehicles when practical for any/all performance or drivability concerns before performing work
- Exception: when unsafe or vehicle not drivable
- Retest drives after repairs completed to verify that repair solved defined problems
Maintains clean and safe work environment; cleans spills and debris immediately to reduce hazards
Maintain company provided equipment and machinery
Follows company and industry safety rules and regulations
Reports all unsafe conditions to supervisor including but not limited to lifts, overhead doors, and equipment
Attends all required training, seeks additional training to maintain and increase effectiveness
Keeps up to date on industry trends and repair procedures.
Attends and successfully completes at least 24 hours of continuing auto repair training per year sponsored and/or provided by the club.
Maintains customer vehicles in regard to cleanliness and does not tune or otherwise adjust any controls within the vehicle.
Verifies as soon as practicable that parts ordered for the vehicle assigned to them are correct.
Performs digital inspection and documents to their full potential. Notates all pertinent information into the shop inspection or management system, attaches all photos or videos to illustrate repairs or needs to the inspection.
Assures all comeback related repairs are prioritized as directed by manager or lead.
Communicates effectively as necessary with manager, service advisors and other technicians to contribute to the overall performance of the location
Responsible for the safety and accuracy of all repairs made and or systems inspected to assure vehicle is as safe or more safe condition as was prior to work commencing
Performs other related duties as assigned.
Note: May require travel to different locations on an as needed basis

Knowledge/Skills/Abilities

Effective verbal and written communication skills in the language(s) required for the role, as justified for business necessity
Effective organization, interpersonal and negotiation skills
Ability to work scheduled hours as necessitated by business need
Math and computer skills with experience using software applications including word processing, browsers, and email
Member service focus
Ability to drive vehicles equipped with manual transmission
Knowledge of equipment/tool operation and diagnostic/repair procedures
Maintains 100% productivity as measured by dividing hours worked by labor hours flagged

Education & Experience/ Licenses & Certifications

High School diploma or equivalent certification (GED)
Valid driver license and acceptable driving record
At least four years experience as an automobile technician
ASE Master Tech with L1 certification level or equivalent OEM certifications and fulfills ASE requirement within one year of hire. .
Smog Repair and Testing Certification preferred (CA only)

Work Environment/Physical Requirements

Ability to lift and or carry up to 50lbs
Standing, bending, kneeling, pushing, reaching, lifting, climbing ladders
Exposure to loud noises

#MCC

Apply Today

Certified Auto Technician - $2,500 Sign on Bonus

Gilbert, Arizona

Why Work With Us?

Check out the benefits!

Sign on Bonus - $2,500
Great Pay – $35K to $120K DOE, Hourly Pay, Wrench Rate and incentive plans
State of the art equipment
Paid training with opportunities for growth
Tuition reimbursement for automotive education and ASE Certifications
Clean well equipped shops with consistent car count
Exceptional benefits within 30 days of hire, with employer contribution to medical/Dental/Vision premiums
401K Matching $1 to $1 up to 6% annually
15 Paid Days off (20 after 1 year) + 9 paid holidays, some Saturdays and no Sundays
A free AAA Membership and numerous employee discounts

Essential Functions

Complete vehicle inspection form and vehicle diagnostic form and submit to service advisor.
Successfully complete automotive service and repair work qualified to preform.
Perform work according to safety guidelines.
Inspect vehicles for additional needed repairs or maintenance and recommend them to the service advisors for sale to customers.

Knowledge/Skills/Abilities

Common knowledge of vehicle components and the common reasons for vehicle failure
Demonstrates problem solving and listening skills to evaluate member safety as well as the ability to discern safety issues and respond appropriately
Participate in ongoing training as assigned by management.
Study technical bulletins, industry magazines, and technical web sites.

Education & Experience/Licenses & Certification

Valid Driver’s license and current 39 month driving record.
2 ASE Certifications required or equivalent experience.
Candidates will be considered if there certifications have expired within the last 2 years.
Candidate will be required to re-certify in at least 2 areas at the next testing cycle as a condition of employment.
Technical Training

Work Environment/Physical Requirements

Physical Demands: Required by the Americans with Disabilities Act (ADA).
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions o this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk and hear, required to sit, occasionally required to stand and walk; use and to finger, handle, or feel; and reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, peripheral vision and the ability to focus. Identify specific hazards as necessary (use of chemicals, equipment, driving).

May be exposed to chemicals, pneumatic air, electrical, lifting, tripping and/or falling, drives member and/or company vehicle.

#MCC

Apply Today

Automotive Repair Technician

Phoenix, Arizona

Why Work With US?

Check out the benefits!

14 locations with Sun City and Tempe coming soon.
Sign on Bonus - $2,500
Great Pay – $35K to $120K DOE, Hourly Pay, Wrench Rate and incentive plans
Clean well equipped shops with consistent car count and state of the art equipment
Paid training
Exceptional benefits within 30 days of hire, with employer contribution to medical/Dental/Vision premiums
401K Matching $1 to $1 up to 6% annually
15 Paid Days off (20 after 1 year) + 9 paid holidays, some Saturdays and no Sundays
Opportunities for growth
Tuition reimbursement for automotive education and ASE Certifications
A free AAA Membership and numerous employee discounts

Job Responsibilities:

Performs work that is indicated on Approved Repair Orders.
Performs only needed and or customer requested services on vehicles.
Performs all repairs according to MAP (Motorist Assurance Program), OEM (Original Equipment Manufacturers) or accepted industry standard procedures
Assures all repairs are for the benefit of the member/customer.
Test drives all vehicles when practical for any/all performance or drivability concerns before performing work
- Exception: when unsafe or vehicle not drivable
- Retest drives after repairs completed to verify that repair solved defined problems
Maintains clean and safe work environment; cleans spills and debris immediately to reduce hazards
Maintain company provided equipment and machinery
Follows company and industry safety rules and regulations
Reports all unsafe conditions to supervisor including but not limited to lifts, overhead doors, and equipment
Attends all required training, seeks additional training to maintain and increase effectiveness
Keeps up to date on industry trends and repair procedures.
Attends and successfully completes at least 24 hours of continuing auto repair training per year sponsored and/or provided by the club.
Maintains customer vehicles in regard to cleanliness and does not tune or otherwise adjust any controls within the vehicle.
Verifies as soon as practicable that parts ordered for the vehicle assigned to them are correct.
Performs digital inspection and documents to their full potential. Notates all pertinent information into the shop inspection or management system, attaches all photos or videos to illustrate repairs or needs to the inspection.
Assures all comeback related repairs are prioritized as directed by manager or lead.
Communicates effectively as necessary with manager, service advisors and other technicians to contribute to the overall performance of the location
Responsible for the safety and accuracy of all repairs made and or systems inspected to assure vehicle is as safe or more safe condition as was prior to work commencing
Performs other related duties as assigned.
Note: May require travel to different locations on an as needed basis

Knowledge/Skills/Abilities

Effective verbal and written communication skills in the language(s) required for the role, as justified for business necessity
Effective organization, interpersonal and negotiation skills
Ability to work scheduled hours as necessitated by business need
Math and computer skills with experience using software applications including word processing, browsers, and email
Member service focus
Ability to drive vehicles equipped with manual transmission
Knowledge of equipment/tool operation and diagnostic/repair procedures
Maintains 100% productivity as measured by dividing hours worked by labor hours flagged

Education & Experience/ Licenses & Certifications

High School diploma or equivalent certification (GED)
Valid driver license and acceptable driving record
At least four years experience as an automobile technician
ASE Master Tech with L1 certification level or equivalent OEM certifications and fulfills ASE requirement within one year of hire. .
Smog Repair and Testing Certification preferred (CA only)

Work Environment/Physical Requirements

Ability to lift and or carry up to 50lbs
Standing, bending, kneeling, pushing, reaching, lifting, climbing ladders
Exposure to loud noises

#MCC

Apply Today

AAA Tow and Battery Service Drivers

Phoenix, Arizona

At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Why work for us?

Great Pay – $15.38/hour
Bonus- Generous Monthly Incentive bonus
Training – You’ll attend a thorough, comprehensive, training program
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Paid Time Off – Ten hours per month, ten holidays annually, and 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members
Advance opportunities and more!

What our Roadside Service Technicians do:

Driving and operating a service vehicle (i.e. loading/towing vehicles, flat tire changes, lock-out, fuel delivery services, etc.)
On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving
Utilizing on-board computer, radio communications, and mapping systems
Completion of daily paperwork (i.e. call-logs, battery invoices, cash receipts, etc.)
Inspecting and submitting maintenance reports of company vehicles for safe and efficient operation
Education and training. I.E.: AAA Compliance Training, RPST,TSAAC, Lock-out, PSP, Battery Service Training

Education & Experience/Licenses & Certification

Must be at least 21 years of age to operate AAA vehicles
Must have open shift availability
Ability to drive a manual/automatic shift vehicle
Customer service skills and the ability to interact with a wide-range of people
Basic math skills
Basic automotive/mechanic knowledge and experience operating a motor vehicle with a valid driver’s license
Basic computer knowledge

Work Environment/Physical Requirements:

**Please note that you will be asked to complete a candidate assessment following your application, via email. Your application will not be considered until the assessment has been completed.**

#ROB

Apply Today

Lube Technician

Scottsdale, Arizona

Why Work With Us:

Full or part time
Opportunities for growth
Tuition reimbursement for automotive education and ASE Certifications
Clean well equipped shops with consistent car count
Exceptional benefits within 30 days of hire, with employer contribution to medical/Dental/Vision premiums
401K Matching $1 to $1 up to 6% annually
15 Paid Days off (20 after 1 year) + 9 paid holidays, some Saturdays and no Sundays
A free AAA Membership and numerous employee discounts

Job Responsibilities:

Performs oil changes and lubrication service for member and nonmember vehicles.
Performs tire repairs and installation service for member and nonmember vehicles.
Performs other minor repairs as assigned by Lead Tech or Service Advisor, according to their abilities.
Assist upper level technicians as needed and for experience.
Test drives vehicles when practical for any/all performance or drivability concerns before performing work
- Exception: when unsafe or vehicle not drivable
- Retest drives after repairs completed to verify that repair solved defined problems
Maintains clean and safe work environment; cleans spills and debris immediately to reduce hazards
Maintain company provided equipment and machinery
Follows company and industry safety rules and regulations
Reports all unsafe conditions to supervisor including but not limited to lifts, overhead doors, and equipment
Attends all required training, seeks additional training to maintain and increase effectiveness
Keeps up to date on industry trends and repair procedures.
Attends and successfully completes at least 12 hours of continuing auto repair training per year sponsored and/or provided by the club.
Maintains customer vehicles in regard to cleanliness and does not tune or otherwise adjust any controls within the vehicle.
Verifies as soon as practicable that parts ordered for the vehicle assigned to them are correct.
Performs all repairs according to MAP (Motorist Assurance Program), OEM (Original Equipment Manufacturers) or accepted industry standard.
Performs digital inspection and documents to their full potential. Notates all pertinent information into the shop inspection or management system, attaches all photos or videos to illustrate repairs or needs to the inspection.
Assures all comeback related repairs are prioritized as directed by manager or lead.
Communicates effectively as necessary with manager, service advisors and other technicians to contribute to the overall performance of the location
Responsible for the safety and accuracy of all repairs made and or systems inspected to assure vehicle is as safe or more safe condition as was prior to work commencing
Performs other related duties as assigned.
Note: May require travel to different locations on an as needed basis

Knowledge/Skills/Abilities

Effective verbal and written communication skills in the language(s) required for the role, as justified for business necessity
Effective organization, interpersonal and negotiation skills
Ability to work scheduled hours as necessitated by business need
Math and computer skills with experience using software applications including word processing, spreadsheets, browsers, and email
Member service focus
Automotive/mechanical background
Ability to drive vehicles equipped with manual transmission
Knowledge of equipment/tool operation and diagnostic/repair procedures
Maintains 20% productivity measured by hours worked/hours flagged

Education & Experience/ Licenses & Certifications

High School diploma or equivalent certification (GED)
Valid driver license and acceptable driving record
Six months experience in general repair, lube services and or tire shop

Work Environment/Physical Requirements

Ability to lift and or carry up to 50lbs
Standing, bending, kneeling, pushing, reaching, lifting, climbing ladders
Exposure to loud noises

Apply Today

Support Service Associate

Peoria, Arizona

Sun City Auto Center Opening Spring of 2021!

Come Join Us

Check out the benefits!

Exceptional benefits within 30 days of hire, with employer contribution to medical/Dental/Vision premiums
401K Matching $1 to $1 up to 6% annually
15 Paid Days off (20 days after 1 year) + paid holidays, some Saturdays and no Sundays
Opportunities for growth
Clean well equipped shops with state of the art equipment and consistent car count
A free AAA Membership and numerous employee discounts

Responsibilities:

Arrange and/or administer transportation of customers during the repair of their vehicles via rideshare, rental or company vehicle
Performs needed clerical or administrative duties to support accurate record keeping and secure storage of documents within the location ,Receive parts and process returns
Create, modify and finalize repair orders in the shop management system to act as a backup when Services Advisors are not available
Answer phones when necessary
Assist with invoicing and processing payments when necessary
Other duties as assigned by manager
Note: May require travel to different locations on an as needed basis

Knowledge/Skills/Abilities

Effective verbal and written communication skills in the language(s) required for the role, as justified for business necessity
Effective organization, interpersonal and negotiation skills
Ability to work scheduled hours as necessitated by business need
Math and computer skills with experience using software applications including word processing, spreadsheets, browsers, and email
Member service focus

Education & Experience/ Licenses & Certifications

High School diploma or equivalent certification (GED)
Two years’ experience in retail/sales/service industry required
Valid driver license and acceptable driving record

Work Environment/Physical Requirements

Ability to lift and or carry up to 40lbs
Sitting, standing, bending, kneeling, pushing, reaching, lifting

Apply Today

Automotive Technician

San Jose, California

Why Work With US:

Check out the benefits!

$2,500 Sign on Bonus
State of the art equipment
Paid training with opportunities for growth
Tuition reimbursement for automotive education and ASE Certifications
Clean well equipped shops with consistent car count
Exceptional benefits within 30 days of hire, with employer contribution to medical/Dental/Vision premiums
401K Matching $1 to $1 up to 6% annually
15 Paid Days off (20 after 1 year) + 9 paid holidays, some Saturdays and no Sundays
A free AAA Membership and numerous employee discounts

Job Responsibilities:

Performs work that is indicated on Approved Repair Orders.
Performs only needed and or customer requested services on vehicles.
Performs all repairs according to MAP (Motorist Assurance Program), OEM (Original Equipment Manufacturers) or accepted industry standard procedures
Assures all repairs are for the benefit of the member/customer.
Test drives all vehicles when practical for any/all performance or drivability concerns before performing work
- Exception: when unsafe or vehicle not drivable
- Retest drives after repairs completed to verify that repair solved defined problems
Maintains clean and safe work environment; cleans spills and debris immediately to reduce hazards
Maintain company provided equipment and machinery
Follows company and industry safety rules and regulations
Reports all unsafe conditions to supervisor including but not limited to lifts, overhead doors, and equipment
Attends all required training, seeks additional training to maintain and increase effectiveness
Keeps up to date on industry trends and repair procedures.
Attends and successfully completes at least 24 hours of continuing auto repair training per year sponsored and/or provided by the club.
Maintains customer vehicles in regard to cleanliness and does not tune or otherwise adjust any controls within the vehicle.
Verifies as soon as practicable that parts ordered for the vehicle assigned to them are correct.
Performs digital inspection and documents to their full potential. Notates all pertinent information into the shop inspection or management system, attaches all photos or videos to illustrate repairs or needs to the inspection.
Assures all comeback related repairs are prioritized as directed by manager or lead.
Communicates effectively as necessary with manager, service advisors and other technicians to contribute to the overall performance of the location
Responsible for the safety and accuracy of all repairs made and or systems inspected to assure vehicle is as safe or more safe condition as was prior to work commencing
Performs other related duties as assigned.
Note: May require travel to different locations on an as needed basis

Knowledge/Skills/Abilities

Effective verbal and written communication skills in the language(s) required for the role, as justified for business necessity
Effective organization, interpersonal and negotiation skills
Ability to work scheduled hours as necessitated by business need
Math and computer skills with experience using software applications including word processing, browsers, and email
Member service focus
Ability to drive vehicles equipped with manual transmission
Knowledge of equipment/tool operation and diagnostic/repair procedures
Maintains 100% productivity as measured by dividing hours worked by labor hours flagged

Education & Experience/ Licenses & Certifications

High School diploma or equivalent certification (GED)
Valid driver license and acceptable driving record
At least four years experience as an automobile technician
ASE Master Tech with L1 certification level or equivalent OEM certifications and fulfills ASE requirement within one year of hire. .
Smog Repair and Testing Certification preferred (CA only)

Work Environment/Physical Requirements

Ability to lift and or carry up to 50lbs
Standing, bending, kneeling, pushing, reaching, lifting, climbing ladders
Exposure to loud noises

#MCC

Apply Today

Automotive Technician

Phoenix, Arizona

Check out the benefits!

14 locations with Sun City and Tempe coming soon.
State of the art equipment
Paid training with opportunities for growth
Tuition reimbursement for automotive education and ASE Certifications
Clean well equipped shops with consistent car count
Exceptional benefits within 30 days of hire, with employer contribution to medical/Dental/Vision premiums
401K Matching $1 to $1 up to 6% annually
15 Paid Days off (20 after 1 year) + 9 paid holidays, some Saturdays and no Sundays
A free AAA Membership and numerous employee discounts

Duties

Successfully complete automotive service and repair work qualified to preform. Perform work according to safety guidelines.
Complete vehicle inspection form and vehicle diagnostic form and submit to service advisor.
Complete documentation of repair work completed.
Advises service advisor of change in a vehicles status.
Inspect vehicles for additional needed repairs or maintenance and recommend them to the service advisors for sale to customers.
Responsible to maintain a safe and clean work area.
Participate in ongoing training as assigned by management. Study technical bulletins, industry magazines, and technical web sites.

Certifications, Licenses, Registrations:

Valid Arizona driver’s license and current 39 month driving record.
2 ASE Certifications required or equivalent experience.
Candidates will be considered if there certifications have expired within the last 2 years.
Candidate will be required to re-certify in at least 2 areas at the next testing cycle as a condition of employment.

Education and/or Experience:

Technical Training
3-5 years experience

PHYSICAL DEMANDS: Required by the Americans with Disabilities Act (ADA).
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions o this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk and hear, required to sit, occasionally required to stand and walk; use and to finger, handle, or feel; and reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, peripheral vision and the ability to focus. Identify specific hazards as necessary (use of chemicals, equipment, driving).

May be exposed to chemicals, pneumatic air, electrical, lifting, tripping and/or falling, drives member and/or company vehicle.

#MCC

Apply Today

Senior Automotive Technician

San Jose, California

Why Work With Us:

Check out the benefits!

$2,500 Sign on Bonus
State of the art equipment
Paid training with opportunities for growth
Tuition reimbursement for automotive education and ASE Certifications
Clean well equipped shops with consistent car count
Exceptional benefits within 30 days of hire, with employer contribution to medical/Dental/Vision premiums
401K Matching $1 to $1 up to 6% annually
15 Paid Days off (20 after 1 year) + 9 paid holidays, some Saturdays and no Sundays
A free AAA Membership and numerous employee discounts

Job Responsibilities:

Performs work that is indicated on Approved Repair Orders.
Performs only needed and or customer requested services on vehicles.
Performs all repairs according to MAP (Motorist Assurance Program), OEM (Original Equipment Manufacturers) or accepted industry standard procedures
Assures all repairs are for the benefit of the member/customer.
Test drives all vehicles when practical for any/all performance or drivability concerns before performing work
- Exception: when unsafe or vehicle not drivable
- Retest drives after repairs completed to verify that repair solved defined problems
Maintains clean and safe work environment; cleans spills and debris immediately to reduce hazards
Maintain company provided equipment and machinery
Follows company and industry safety rules and regulations
Reports all unsafe conditions to supervisor including but not limited to lifts, overhead doors, and equipment
Attends all required training, seeks additional training to maintain and increase effectiveness
Keeps up to date on industry trends and repair procedures.
Attends and successfully completes at least 24 hours of continuing auto repair training per year sponsored and/or provided by the club.
Maintains customer vehicles in regard to cleanliness and does not tune or otherwise adjust any controls within the vehicle.
Verifies as soon as practicable that parts ordered for the vehicle assigned to them are correct.
Performs digital inspection and documents to their full potential. Notates all pertinent information into the shop inspection or management system, attaches all photos or videos to illustrate repairs or needs to the inspection.
Assures all comeback related repairs are prioritized as directed by manager or lead.
Communicates effectively as necessary with manager, service advisors and other technicians to contribute to the overall performance of the location
Responsible for the safety and accuracy of all repairs made and or systems inspected to assure vehicle is as safe or more safe condition as was prior to work commencing
Performs other related duties as assigned.
Note: May require travel to different locations on an as needed basis

Knowledge/Skills/Abilities

Effective verbal and written communication skills in the language(s) required for the role, as justified for business necessity
Effective organization, interpersonal and negotiation skills
Ability to work scheduled hours as necessitated by business need
Math and computer skills with experience using software applications including word processing, browsers, and email
Member service focus
Ability to drive vehicles equipped with manual transmission
Knowledge of equipment/tool operation and diagnostic/repair procedures
Maintains 120% productivity as measured by dividing hours worked by labor hours flagged

Education & Experience/ Licenses & Certifications

High School diploma or equivalent certification (GED)
Valid driver license and acceptable driving record
At least five years experience as an automobile technician
ASE Master certification and L1 as well as L2,L3 or both. Or equivalent OEM certifications and fulfills ASE requirements within one year of hire.
Smog Repair and Testing Certification preferred (CA only)

Work Environment/Physical Requirements

Ability to lift and or carry up to 50lbs
Standing, bending, kneeling, pushing, reaching, lifting, climbing ladders

#MCC

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Automotive Technician

Tucson, Arizona

Check out the benefits!

$2,500 Sign on Bonus
State of the art equipment
Paid training with opportunities for growth
Tuition reimbursement for automotive education and ASE Certifications
Clean well equipped shops with consistent car count
Exceptional benefits within 30 days of hire, with employer contribution to medical/Dental/Vision premiums
401K Matching $1 to $1 up to 6% annually
15 Paid Days off (20 after 1 year) + 9 paid holidays, some Saturdays and no Sundays
A free AAA Membership and numerous employee discounts

Job Description

Perform work according to safety guidelines. Complete vehicle inspection form and vehicle diagnostic form and submit to service advisor. Complete documentation of repair work completed.

Advises service advisor of change in a vehicles status. Inspect vehicles for additional needed repairs or maintenance and recommend them to the service advisors for sale to customers.

Responsible to maintain a safe and clean work area. Participate in ongoing training as assigned by management. Study technical bulletins, industry magazines, and technical web sites.

Certifications, Licenses, Registrations:

Valid Arizona driver’s license and current 39 month driving record.
2 ASE Certifications required or equivalent experience.

Candidates will be considered if there certifications have expired within the last 2 years.
Candidate will be required to re-certify in at least 2 areas at the next testing cycle as a condition of employment.

Education and/or Experience:

HS Diploma, GED, or equivalent experience

Technical Training

3-5 years experience

Must be 21 years of age for insurance purposes

PHYSICAL DEMANDS: Required by the Americans with Disabilities Act (ADA).
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions o this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk and hear, required to sit, occasionally required to stand and walk; use and to finger, handle, or feel; and reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, peripheral vision and the ability to focus. Identify specific hazards as necessary (use of chemicals, equipment, driving).

May be exposed to chemicals, pneumatic air, electrical, lifting, tripping and/or falling, drives member and/or company vehicle.

#MCC

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Bilingual Licensed Member Experience Associate

Berkeley, California

Why Work For Us?

Great Pay – Paid training and competitive hourly base + incentives.
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay.
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

Summary:

Essential Functions

Performs routine sales, service and operational functions for AAA Members including; DMV, cashiering, auto travel, notary and insurance sales support, with expectations for maintaining required standards, policies and procedures.
Understands and actively promotes products and services to achieve individual goals in support of meeting organization goals and objectives.
Overcomes obstacles that create barriers to Team Member or branch efforts and identifies process improvement opportunities and proposes solutions.
Acts as an agent for change while promoting AAA’s guiding principles and core values.

Knowledge/Skills/Abilities

Demonstrates sales and service skills. Able to effectively interact, face-to-face, with new, prospective and existing Members.
Accuracy and comfort handling money, making change, balancing cash drawer.
Good computer skills, proficient in both reading and basic arithmetic.
Good written and verbal communication skills in person and over the phone.
Ability to multitask in response to requests, requirements and Member/Team Member expectations. Ability to accept feedback and correct course as necessary.

Education & Experience / Licenses & Certification

High school diploma or GED required.
Two years sales or customer service experience.
Experience working with sales and service standards and goals.
Current & valid Driver's License with clean history may be required.
Bonding and fingerprinting may be required.
P&C Licensing is required.
Bilingual Spanish required

Work Environment/Physical Requirements

Works in a variety of office environments where standing, walking or sitting at a desk, table or computer workstation may be required for extended periods of time.
May travel by car, plane or other form of transportation to attend business meetings or conferences.
May be required to work in one or more locations in a defined service area. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

#MEL

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Outbound Member Experience Associate

Dublin, California

A career with AAA Northern California, Nevada, Utah, Arizona, and Mountain West is unique, just like you.

We are hiring a Member Experience Associate who will be the Subject Matter Expert on AAA Smart Home offerings.

Essential Functions

Exhibits AAA guiding principles and core values

Performs routine sales, service and operational functions for AAA Members including; DMV, cashiering, auto travel, notary and insurance sales support, with expectations for maintaining required standards, policies and procedures
Understands and actively promotes products and services to achieve individual goals in support of meeting organization goals and objectives
Overcomes obstacles that create barriers to Team Member or branch efforts
Identifies process improvement opportunities and proposes solutions
Acts as an agent for change while promoting AAA’s guiding principles and core values

Knowledge/Skills/Abilities

Demonstrates sales and service skills. Able to effectively interact, face-to-face, with new, prospective and existing Members.

Accuracy and comfort handling money, making change, balancing cash drawer.
Good computer skills, proficient in both reading and basic arithmetic.
Good written and verbal communication skills in person and over the phone.
Ability to multitask in response to requests, requirements and Member/Team Member expectations. Ability to accept feedback and correct course as necessary.

Education & Experience / Licenses & Certification

High school diploma or GED required
Two years sales or customer service experience
Experience working with sales and service standards and goals
Current & valid Driver's License with clean history may be required
Bonding and fingerprinting may be required
P&C Licensing may also be required
Outbound Sales Experience required
AAA Smart Home knowledge preferred

Work Environment/Physical Requirements

Works in a variety of office environments where standing, walking or sitting at a desk, table or computer workstation may

**Please note that you will be asked to complete a candidate assessment following your application, via email. Your application will not be considered until the assessment has been completed.**

#MEL

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Senior Business Analyst - Auto Repair Operations

Phoenix, Arizona

AAA…we're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service. We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members. We're community minded, and celebrate the growth, development and successes of our diverse Team Members. Whether you’re just starting your journey or looking to grow your career, we’ll support you every step of the way.

Why Work for us:

Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Summary

In this high impact role, you are a key member of the Auto Repair Operations team and lead a wide range of strategic and operational projects. You will be responsible for delivering insights which directly impact operational and strategic initiatives. You will work closely with Operations, Marketing, Finance, Information Technology, and other teams to identify, develop, test and optimize business processes. You will drive a wide variety of projects and initiatives with a large degree of autonomy and visibility.

Essential Functions

Develops reports and analysis including data gathering, to drive more informed decisions
Develop business recommendations and proposals to increase sales revenue, reduce cost, and create efficiencies.
Maintain and develop dashboards and visualizations focused on operational KPIs
Lead cross-functional project teams to implement data driven improvements

Knowledge/Skills/Abilities

Ability to multi-task in a fast paced environment, succeed under pressure, and effectively manage time and workload
Strong planning, problem solving and project management skills - attention to detail, follow through, and accountability
Critical, analytical thinker who can provide solutions based on research, data, and industry trends
Advanced written and oral communication skills; Excellent listener
Excellent interpersonal skills, able to work independently and as part of a team
Professional, service-oriented, proactive and flexible
A desire to work within a diverse, collaborative, and driven professional environment
Advanced data analysis

Education & Experience / Licenses & Certification

Bachelor’s degree required, MBA preferred
5+ years related work experience
Tableau Desktop, Advanced Excel
Demonstrated experience delivering impactful change through written recommendations and persuasive influence

Automotive industry background a plus
SQL, GCP (BigQuery, DataStudio) preferred

Work Environment/Physical Requirements

Works in an office environment sitting at a desk, table or computer workstation for extended periods of time. May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

**Please note that you will be asked to complete a candidate assessment following your application, via email. Your application will not be considered until the assessment has been completed.**

#CATH_RX

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Store Manager, Auto Repair Center

Folsom, California

Why Work For Us?

Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Summary

This role is responsible for the execution of Auto Repair strategy. Representing the brand to the marketplace, reinforcing the trust and integrity it represents.

Essential Functions

Develops strategic and tactical plans for business expansion opportunities. This includes preparing annual budgets and business plans, additional financial, market and business analysis as needed.
Works closely with Emergency Road Service and AAA Managers to ensure effective support of repair operations.
In partnership with leadership, develop marketing campaigns, promotional copy and tracks success.
Collaboratively supports others lines of business to develop and coordinate opportunities to maximize COR’s exposure and supports cross-sell product opportunities.
Plans, recruits and selects the talent required to grow the business.
Conducts performance evaluation and performance management activities for employees.
Responsible for large vendor relationships and commercial business offers.

Knowledge/Skills/Abilities

Highly developed leadership skills, quantitative and analytical skills with a proven ability to make data-driven decisions
Ability to communicate effectively - verbal and written.
Strong change management skills and the ability to operate in an environment of ambiguity.
Ability to work cross-functionally across many business units and functions.
Financial management experience, proficient math skills and adept at statistical analysis.
Working knowledge of Microsoft Office products.

Education & Experience/Licenses & Certification

5+ years Industry experience in providing repair, maintenance, and/or emergency road services for passenger and/or commercial vehicles (preferred).
5+ years management or leadership experience (Does not have to be in addition to 5+ years industry experience, above).
Bachelor's degree in related area or an equivalent combination of education and experience (preferred).
ASE Certification (preferred).
Knowledge of equipment/tool operation and diagnostic/repair procedures (preferred).
Ability to drive vehicles equipped with manual transmission (preferred).

Work Environment/Physical Requirements

Works in an office environment sitting at a desk, table or computer workstation for extended periods of time. May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

**Please note that you will be asked to complete a candidate assessment following your application, via email. Your application will not be considered until the assessment has been completed.**

#CATH_RX

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Member Experience Generalist

Capitola, California

Summary:

Essential Functions

Provides helpful, empathetic, reliable and timely assistance to both Team Members and Members.
Coordinates work flow and resources in a well-planned organized manner.
Supports Manager and Team Lead in providing consistent communication and messaging.
Supports Team Engagement, and Community Impact participation.
Pulls and distributes sales reports for tracking and performance measurement.
Assumes office administrative and operational duties in absence of Manager or Team Lead.
Provides feedback to Team Lead and/or Manager to assist in overall process improvement that supports strategy.

Knowledge/Skills Abilities

Demonstrated track record of successful business decision making, planning, and problem solving.
Highly developed leadership skills, quantitative and analytical skills with a proven ability to make data-driven decisions.
Broad knowledge of Property & Casualty insurance, membership sales and service, and branch operations including industry trends, key drivers of business revenue.
Outstanding sales and Member service skills and the ability to transfer these skills to others.
Strong computer skills, including proficiency with the Google Apps Suite (Sheets, Docs, Drive, Slides).

Education & Experience / Licenses & Certification

High school diploma or GED required.
Valid Driver's License.
P&C License (Preferred). Insurance industry knowledge helpful but not required.
2-3 yrs. Supervisory experience.

Work Environment/Physical Requirements

Works in an office environment where standing and walking or sitting at a desk, table or computer workstation for extended periods of time.
May travel by car, plane or other form of transportation to attend business meetings.
Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

Apply Today

Manager Technology Delivery - ERS

Phoenix, Arizona

Why Work For Us?

Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

The Technology Delivery Manager, ERS will be responsible for the planning, organization and execution of all Technology functions for AAA MWG Emergency Roadside Service division. The delivery manager will be the focal point for architecture, design, delivery and support of the ERS unit and will support the Club’s digital transformation. This role will be specifically tasked with partnering with business subject matter experts toward integrating and optimizing business operations with modern technologies.

This position resides in the AAA Technology division (IT) and will play a critical role in shaping and enabling business strategies through Technology solutions. The role will lead a team of entry level to advanced level IT professionals and be a peer leader to other leaders in the Technology division . This role will also support/ maintain existing applications and help lead migration to new technology solutions.

Job Requirements:

Analyzes the market, competitive position and customer research to define and deliver product strategy and product roadmap for systems or application products. Design, operate and optimize a complex network of processing across Internet of Things (IoT), devices, gateways, web service, telephony networks and data analytics (20%)
Support of 24x7, critical application services for operations monitoring, call center, field personnel dispatch. (20%)
Work as a collaborative business partner to the business staff, subject matter experts, vendors and IT leaders/partners to lead the design, integration and optimization of enterprise solution (20%)
Responsible for the development, management and support of a highly effective team of IT professionals ranging from entry level to advanced professional. (25%)
Manage other product managers’ work on systems or applications projects. Track key requirements to ensure that the final product meets desired business and technological objectives. Hires, motivates, mentors, and addresses administrative issues and duties including performance management (15%)

Educational Requirements

Bachelor’s degree or certification in Information Technology experience is preferred
PMP or Agile Scrum certification a plus

Knowledge and Skills

5 years of related experience or equivalent in the Technology and applications field
Project management, including time, budget and schedule (5 years or equivalent)Customer service or consultant experience in developing recommendations, conducting analyses and developing presentations (5 years or equivalent experience)
Experience leveraging Agile problem solving methodologies (5 years or equivalent)
Experience in leading and architecting business and customer facing solutions in internet services, B2C mobile, IoT network services, and/or e-commerce service industries (5 years or equivalent experience)
Effective organizational, interpersonal and communication skills (oral and written)
Effective time management skills
Ability to make quick, well-thought decisions in a myriad of diverse/ambiguous situations
Experience presenting to business stakeholders (5 years or equivalent experience)
2-5 years managing and supervising technical teams, managing vendor led implementations
2-5 years of experience managing operational budget and expenses

Preferred Skills:

Experience in larger, more complex organizations (IT and Business) where agility and adaptation are required.

Experience with cloud technologies and implementations (2+ years)
Experience developing and executing innovative strategic plan (2+)
Multi-disciplinary leadership and technical expertise across IT/OT infrastructure, enterprise applications, business integration/process optimization, cloud migration (SaaS, IaaS, PaaS) and analytics/Big Data a plus
Experience with IT Service Delivery (ITIL) including Incident, Problem and Change Management

Apply Today

Bilingual Member Experience Associate - Mandarin and Cantonese

Elk Grove, California

Why Work For Us?

Great Pay – Paid training and competitive hourly base + incentives.
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay.
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

Summary:

Essential Functions

Performs routine sales, service and operational functions for AAA Members including; DMV, cashiering, auto travel, notary and insurance sales support, with expectations for maintaining required standards, policies and procedures.
Understands and actively promotes products and services to achieve individual goals in support of meeting organization goals and objectives.
Overcomes obstacles that create barriers to Team Member or branch efforts and identifies process improvement opportunities and proposes solutions.
Acts as an agent for change while promoting AAA’s guiding principles and core values.

Knowledge/Skills/Abilities

Demonstrates sales and service skills. Able to effectively interact, face-to-face, with new, prospective and existing Members.
Accuracy and comfort handling money, making change, balancing cash drawer.
Good computer skills, proficient in both reading and basic arithmetic.
Good written and verbal communication skills in person and over the phone.
Ability to multitask in response to requests, requirements and Member/Team Member expectations. Ability to accept feedback and correct course as necessary.
Bilingual in Mandarin and Cantonese required.

Education & Experience / Licenses & Certification

High school diploma or GED required.
Two years sales or customer service experience.
Experience working with sales and service standards and goals.
Current & valid Driver's License with clean history may be required.
Bonding and fingerprinting may be required.
P&C Licensing may be required.

Work Environment/Physical Requirements

Works in a variety of office environments where standing, walking or sitting at a desk, table or computer workstation may be required for extended periods of time.
May travel by car, plane or other form of transportation to attend business meetings or conferences.
May be required to work in one or more locations in a defined service area. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

#MEA

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Member Experience Associate

Sacramento, California

Why work for us?

Benefits – Access to Medical, Dental, and Vision program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Paid Time Off – Accrual of 17 PTO days your first year, nine paid holidays annually, and 24 hours earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

Essential Functions:

Performs routine sales, service and operational functions for AAA Members including; DMV, cashiering, auto travel, notary and insurance sales support, with expectations for maintaining required standards, policies and procedures.
Understands and actively promotes products and services to achieve individual goals in support of meeting organization goals and objectives.
Overcomes obstacles that create barriers to Team Member or branch efforts and identifies process improvement opportunities and proposes solutions.
Acts as an agent for change while promoting AAA’s guiding principles and core values.

Knowledge/Skills/Abilities:

Demonstrates sales and service skills. Able to effectively interact, face-to-face, with new, prospective and existing Members.
Accuracy and comfort handling money, making change, balancing cash drawer.
Good computer skills, proficient in both reading and basic arithmetic.
Good written and verbal communication skills in person and over the phone.
Ability to multitask in response to requests, requirements and Member/Team Member expectations. Ability to accept feedback and correct course as necessary.
Bilingual preferred but not required.

Education & Experience / Licenses & Certifications:

High School Diploma or GED required.
Two years sales or customer service experience.
Experience working with sales and service standards and goals.
Current & valid Driver's License with clean history may be required.
Bonding and fingerprinting may be required.
P&C Licensing may be required.

Work Environment/Physical Requirements:

Works in a variety of office environments where standing, walking or sitting at a desk, table or computer workstation may be required for extended periods of time.
May travel by car, plane or other form of transportation to attend business meetings or conferences.
May be required to work in one or more locations in a defined service area. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

#MEA

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Member Success Associate

Clearfield, Utah

Summary

Team Members at AAA have the opportunity to use their expertise and product knowledge to serve our Members on a daily basis. The retention team plays a critical role in ensuring our Members keep their accounts in good standing so their insurance coverage and emergency road service assistance is available when needed.

Why Work For Us?

Training – You’ll attend a thorough, comprehensive, training program
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Essential Functions

Makes contact through calling and sending emails to members in an attempt to keep the products in good standing with AAA.
Uses sales techniques and product knowledge to identify customer-specific needs to retain prospective and current Members with existing and additional products and services.
Follows established protocols for working retention lists, at-risk and delinquent accounts, and making contact by set time frames. Ensures accurate and timely tracking is completed as required, including notating accounts with all customer interactions and actions taken.
Identifies process improvement opportunities, proposes solutions, and implements best practices.

Knowledge and Skills

Effective verbal and written communication skills in the language(s) required for the role, as justified for business necessity
Knowledge of software applications including word processing, spreadsheets, browsers, and email
Knowledge of AAA products, services, and systems preferred
Ability to multitask in a fast-paced working environment
Ability to accept feedback and course correct as necessary
Bilingual communication skills preferred

Education and Experience

High school diploma or GED required
One year sales, retention, or customer service experience

Acquires all unrestricted licenses required to sell Membership products in all states serviced by the Member Service Center at the time of hire or added thereafter, required within 60 calendar days of (i) starting in the role, or (ii) expansion of the Member Service area

Apply Today

High Volume Recruiter

Clearfield, Utah

Why Work For Us?

Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan
Paid Time Off- Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Essential Functions

Develops hiring profiles, sourcing, and interview strategies informed by regular interaction with business hiring managers.
May act as LOB lead for a functional area to ensure recruiting activities for multiple function, complex, and larger business areas support agreed upon sourcing and hiring strategy.
Delivers timely, cost-effective, and quality hires.
Consults with the business which may include attending business meetings, visiting business sites, side-by-side shadowing of jobs for which hiring is needed.
Conducts In-depth candidate screening.
Interviews to meet hiring profiles.
Networks to ensure readiness of pipeline of candidates to meet the business need. Ability to identify a steady stream of prospective talent in anticipation of future talent needs. Ability to leverage Web
2.0 technologies to locate, engage, and attract perspective candidates.

Knowledge/Skills/Abilities

Strong attention to detail, process-oriented focus,
Able to manage high volume workload on a consistent basis.
Able to take direction from multiple sources.
Strong organizational skills.
Bilingual communication skills (preferred)

Education & Experience / Licenses & Certification

High School diploma or GED. (required)
1-2+ yrs specialized recruiting experience (preferred)
Professional certification (PHR/SPHR, etc.) (preferred)

Work Environment/Physical Requirements

Works in an office environment sitting at a desk, table or computer workstation for extended periods of time.
May travel by car, plane or other form of transportation to attend business meetings or conferences.
Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

#MOR

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Insurance Sales Agent

Kalispell, Montana

Why work for us?

Compensation – Generous base ($15.39 hourly base) plus commission pay structure with the ability to earn commission on every policy
Licensing Assistance – AAA will reimburse a portion of the costs of licensure
No Overhead Costs – W-2 structure with dedication space in a AAA NCNU branch.
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay.
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

Summary:

Sales Agents serve our Members by selling Property & Casualty and Roadside Assistance insurance that meets the Member’s needs.

Essential Functions

Uses sales techniques and product knowledge to identify customer-specific needs to generate new sales, retain existing insured’s and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.
Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Associate’s manager.
Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.
Consistently provides all Members with a sales and service experience that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.
Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.
Responds to customer inquiries and requests relating to insurance products and membership.
Researches and resolves customer service issues. Often assists the insured in initiating the first notice of loss on claims.

Education & Experience/Licenses & Certification

High school diploma or GED required. Bachelor's degree in a relevant field preferred.
2 to 4 years of sales experience preferred.
Currently possesses, or has the ability to acquire unrestricted state issued license(s) required to place property and casualty insurance within twenty-one (21) calendar days of start date. Depending on start date, active property and casualty license(s) may be required.

Work Environment/Physical Requirements

Works in an office environment sitting at a desk, table or computer workstation for extended periods of time. May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

#IA

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Outbound Sales Representative - REMOTE

Clearfield, Utah

At A3 Labs we come to work to dream, design and define how we will live and move into the future. We exist to harness these forces for the benefit of Members and future generations, humanizing disruptive change for the betterment of the communities we serve. We're looking for bright, passionate, and collaborative people to join our tight-knit team as we innovate in the spirit of service.

Why Work For Us?

Impact. Lead the charge in mobility as a service movement and enable people's lives to improve through the sharing economy. Leverage the best of an established 119 year-old not for profit combined with start-up speed and agility to create real and meaningful impact.

Recognition. We offer a competitive total compensation package including base salary + commissions annual performance bonuses, benefits, and 401(k) Company match with additional discretionary contribution potential.

Lifestyle. We do honorable work, and we practice our values: humility, integrity, teamwork, and service. You'll have the security of a larger organization but you'll move at startup speed.

Summary

The Identity Champion (IDC) Sales Associate serves our Members by selling and servicing Identity Champion memberships. Sales Associates thoughtfully assist our Members to acquire, maintain and make the most of their membership in AAA Identity Champion. IDC Sales Associates use sales techniques and product knowledge to identify customer-specific needs to generate new sales and upsell to prospective and current Identity Champion Members, effectively overcoming objections to close the sale.

Consistently provides a sales experience that enhances the Member's affinity to the AAA brand and results in greater Member satisfaction and loyalty.

Essential Functions

Uses sales techniques and product knowledge to identify customer-specific needs to generate new sales to prospective and current Members. Effectively overcomes objections to close the sale.
Works to meet or exceed targets assigned by the Sales Agent's manager.
Consistently provides a service experience that enhances the Member's affinity to the AAA brand and results in greater Member satisfaction and loyalty.
Proactively performs outbound calls, working marketing lists, occasional special project’s, and cross-selling/up-selling new and existing Members

Knowledge/Skills/Abilities

Possesses sales skills effectively employed in the tracking, following up on and closing of assigned leads.
Knowledge of desktop systems including but not limited to Microsoft Office software applications.
Problem-solving - Identifies problems, lists the possible solutions, evaluates options, and selects options to find solutions to problems. Designs solutions. (Intermediate)
Data Entry - Proficient typing skills. Computer skills and a knowledge of relevant software packages. Basic literacy and numeracy skills. (Intermediate)

Education & Experience/Licenses & Certification

High school diploma or GED required. Bachelor's degree in a relevant field preferred.
1 to 3 years of sales experience required. Identity protection industry and/or call center work experience preferred.
Proven ability to develop rapport via phone interactions (Preferred)

#GG

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Insurance Sales Agent

Gilbert, Arizona

Why work for us?

Compensation – Generous base plus commission pay structure with the ability to earn commission on every policy
Licensing Assistance – AAA will reimburse a portion of the costs of licensure
No Overhead Costs – W-2 structure with dedication space in a AAA Arizona branch.
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay.
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

Summary

Sales Agents serve our Members by selling Property & Casualty and Roadside Assistance insurance that meets the Member’s needs.

Essential Functions

Uses sales techniques and product knowledge to identify customer-specific needs to generate new sales, retain existing insured’s and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.
Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Associate’s manager.
Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.
Consistently provides all Members with a sales and service experience that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.
Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.
Responds to customer inquiries and requests relating to insurance products and membership.
Researches and resolves customer service issues. Often assists the insured in initiating the first notice of loss on claims.

Education & Experience/Licenses & Certifications

High school diploma or GED required. Bachelor's degree in a relevant field preferred.
2 to 4 years of sales experience preferred.
Currently possesses, or has the ability to acquire unrestricted state issued license(s) required to place property and casualty insurance within twenty-one (21) calendar days of start date. Depending on start date, active property and casualty license(s) may be required.

Work Environment/Physical Requirements

Works in an office environment sitting at a desk, table or computer workstation for extended periods of time. May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

#IA

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Life Insurance Agent

Henderson, Nevada

Essential Functions

Maximizes life insurance market penetration with current members and property/casualty insureds and stays vigilant for new sales opportunities. Maintains high quality production and persistency standards to assure profitable growth. Identifies and develops sales opportunities within the community. Follows company approved sales process in the completion of required financial, activity and sales reporting.
Provides life sales support and training on lead development and identification for the frontline employees, Insurance Sales Agents (P/C) and other staff who come in contact with members/ insureds. Establishes and maintains strong working relationships with front line employees, Sales Agents and the branch management team. Notifies Agents in a timely manner of result with referred lead. Provides leads from life insureds and other calls to Sales Agents for other products/services, i.e., membership, auto/homeowners and travel insurance.
Stays well-informed of changes and developments in policy and/or external practices. Attends meetings to obtain information, provide input, keep lines of communication open, stay updated and offer sales ideas when appropriate. Keeps current in industry; maintains continuing education for licensure.
Develops annual business plan with input and involvement from the Life Sales Manager to meet goals and determine responsibilities, including new business life sales, quality standards, as well as building outstanding customer relationships. Reviews plan objectives and reassesses strategies to align performance relative to annual sales goals.
Ensures compliance with NCNU and AAA Life and regulations, as well as external regulations

Knowledge/Skills/Abilities

Strong interpersonal, presentation and communication skills needed to interact with staff, members and insureds effectively
Ability to cultivate relationships with peers and staff; educates staff to make referrals to Life Insurance
Agents
Computer skills in basic software applications, and navigating business applications specific to life insurance
Demonstrated skills in selling life insurance and annuities; Skills to develop, track and effectively follow up on leads (preferred)
Strong knowledge in sales techniques, life product line illustrations, features and benefits (preferred)
Demonstrated skills in prospecting and lead generation abilities (preferred)
Bilingual communication skills (preferred)

Education & Experience/Licenses & Certification

High School Diploma or GED
Valid Automobile Operator's License
Active State Resident Life Insurance License
Bachelor's degree in related area or an equivalent combination of education and experience
(preferred)
1+ years experience in Life Insurance and/or Annuity Sales (preferred)
CLU, ChFC and/or LUTCF Designations (preferred)

Work Environment/Physical Requirements

Works in an office environment sitting at a desk, table or computer workstation for extended periods of time. May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

#LIFE

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Technical Customer Service Specialist

Tempe, Arizona

AAA recently acquired SAFE Security, now AAA Smart Home Security, the 11th largest smart home security company in the United States, with the vision to become the most trusted brand in this industry. With your help, we aspire to provide the same peace of mind at home as we have provided on the roads for the last 100 years.

We are looking for a creative problem solver to join our amazing AAA Smart Home team in our Tempe, AZ Call Center. As a Tech Support Specialist I on our Tech Support team, you will troubleshoot equipment and service issues. This position will conduct basic alarm panel, camera, and z-wave device troubleshooting with customers over the phone regarding their security systems. You will also be the eyes and ears for our team to learn how we can continuously improve our products and services for our customers.

RESPONSIBILITIES/JOB DUTIES
Remote troubleshooting with our customers:

Ability to research, respond, and resolve customer technical issues related to alarm panels, cameras, and z-wave devices
Contacts customers (inbound and outbound) regarding troubleshooting issues/requests
Uses online resources, websites, computer and web based downloading programs
Tests with customer, verify codes signals are received and working properly
Submit service tickets as needed for onsite service
Document interactions with customers including a summary of the call and any resolution notes

Provide basic customer support:

Answer calls in the customer support queue when call volume dictates
Collect customer payments
Answer basic billing questions
Provide general customer account support

Additional Tasks

Actively participates in team meetings.
Completes assigned tasks in a timely fashion.

KNOWLEDGE AND SKILLS

Demonstrate effective and accurate verbal and written communication with customers, technicians, department personnel and other Team Members.
Ability to interact with customers and field technical staff via phone, email and chat.
Accepts assignments with an open, cooperative, positive team oriented attitude.
Demonstrates the ability to multi task.
Basic working knowledge of Word and Excel.

EDUCATION, KNOWLEDGE, SKILLS, COMPETENCIES, CERTIFICATIONS/LICENSES

• High School Diploma; or equivalent combination of education and experience.
• Six months or more of technical support or helpdesk experience (preferred).
• Call center or customer facing experience (preferred).
• Bilingual (preferred).
• Exercise independent judgment, resourcefulness, and effective problem solving techniques.
• Minimum 30 WPM typing skills
• Strong communication skills

#ViC_RX

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Member Experience Associate

Los Banos, California

A career with AAA Northern California, Nevada, Utah, Arizona, and Mountain West is unique, just like you.

Essential Functions

Exhibits AAA guiding principles and core values

Performs routine sales, service and operational functions for AAA Members including; DMV, cashiering, auto travel, notary and insurance sales support, with expectations for maintaining required standards, policies and procedures
Understands and actively promotes products and services to achieve individual goals in support of meeting organization goals and objectives
Overcomes obstacles that create barriers to Team Member or branch efforts
Identifies process improvement opportunities and proposes solutions
Acts as an agent for change while promoting AAA’s guiding principles and core values

Knowledge/Skills/Abilities

Demonstrates sales and service skills. Able to effectively interact, face-to-face, with new, prospective and existing Members.

Accuracy and comfort handling money, making change, balancing cash drawer.
Good computer skills, proficient in both reading and basic arithmetic.
Good written and verbal communication skills in person and over the phone.
Ability to multitask in response to requests, requirements and Member/Team Member expectations. Ability to accept feedback and correct course as necessary.

Education & Experience / Licenses & Certification

High school diploma or GED required
Two years sales or customer service experience
Experience working with sales and service standards and goals
Current & valid Driver's License with clean history may be required
Bonding and fingerprinting may be required
P&C Licensing may also be required
Bilingual Spanish Preferred

Work Environment/Physical Requirements

Works in a variety of office environments where standing, walking or sitting at a desk, table or computer workstation may

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Member Experience Associate

North Las Vegas, Nevada

Why Work For Us?

Great Pay – Paid training and competitive hourly base + incentives.
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay.
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

Summary:

Essential Functions

Performs routine sales, service and operational functions for AAA Members including; DMV, cashiering, auto travel, notary and insurance sales support, with expectations for maintaining required standards, policies and procedures.
Understands and actively promotes products and services to achieve individual goals in support of meeting organization goals and objectives.
Overcomes obstacles that create barriers to Team Member or branch efforts and identifies process improvement opportunities and proposes solutions.
Acts as an agent for change while promoting AAA’s guiding principles and core values.

Knowledge/Skills/Abilities

Demonstrates sales and service skills. Able to effectively interact, face-to-face, with new, prospective and existing Members.
Accuracy and comfort handling money, making change, balancing cash drawer.
Good computer skills, proficient in both reading and basic arithmetic.
Good written and verbal communication skills in person and over the phone.
Ability to multitask in response to requests, requirements and Member/Team Member expectations. Ability to accept feedback and correct course as necessary.

Education & Experience / Licenses & Certification

High school diploma or GED required.
Two years sales or customer service experience.
Experience working with sales and service standards and goals.
Current & valid Driver's License with clean history may be required.
Bonding and fingerprinting may be required.
P&C Licensing may be required.

Work Environment/Physical Requirements

Works in a variety of office environments where standing, walking or sitting at a desk, table or computer workstation may be required for extended periods of time.
May travel by car, plane or other form of transportation to attend business meetings or conferences.
May be required to work in one or more locations in a defined service area. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

Apply Today

Member Experience Associates

San Francisco, California

Why Work For Us?

Great Pay – Paid training and competitive hourly base + incentives.
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay.
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

Summary:

Essential Functions

Performs routine sales, service and operational functions for AAA Members including; DMV, cashiering, auto travel, notary and insurance sales support, with expectations for maintaining required standards, policies and procedures.
Understands and actively promotes products and services to achieve individual goals in support of meeting organization goals and objectives.
Overcomes obstacles that create barriers to Team Member or branch efforts and identifies process improvement opportunities and proposes solutions.
Acts as an agent for change while promoting AAA’s guiding principles and core values.

Knowledge/Skills/Abilities

Demonstrates sales and service skills. Able to effectively interact, face-to-face, with new, prospective and existing Members.
Accuracy and comfort handling money, making change, balancing cash drawer.
Good computer skills, proficient in both reading and basic arithmetic.
Good written and verbal communication skills in person and over the phone.
Ability to multitask in response to requests, requirements and Member/Team Member expectations. Ability to accept feedback and correct course as necessary.

Education & Experience / Licenses & Certification

High school diploma or GED required.
Two years sales or customer service experience.
Experience working with sales and service standards and goals.
Current & valid Driver's License with clean history may be required.
Bonding and fingerprinting may be required.
P&C Licensing will be required.
Spanish or Chinese Bilingual skills preferred.

Work Environment/Physical Requirements

Works in a variety of office environments where standing, walking or sitting at a desk, table or computer workstation may be required for extended periods of time.
May travel by car, plane or other form of transportation to attend business meetings or conferences.
May be required to work in one or more locations in a defined service area. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

Apply Today

Fleet Technician

Berkeley, California

Why Work For Us?

Lifestyle. We do honorable work, and we practice our values: humility, integrity, teamwork, and service. You’ll have the security of a larger organization but you’ll move at startup speed.

Summary

Essential Functions

Reposition Gig cars from low utilization zones to high utilization zones
Refuel and clean Gig cars in the fleet for a great Member experience
Shuttle Gig cars for maintenance and repair services (e.g., oil changes, flat tire repairs, etc.)
Inspect, photograph and determine resolution of damaged vehicles
Test, diagnose, service and repair vehicle telematics technology
Perform light maintenance (e.g., battery jump, changing tires, etc.)
Prepare cars for in-fleeting and de-fleeting
Audit quality of work of third party fleet partners

Knowledge/Skills/Abilities

Ability to creatively problem solve with an attention to detail
Ability to effectively communicate with Team Members, partners and Gig Members
Ability to deliver best-in-class experiences
Have an internal drive to do what it takes to get the job done with a Member focus mentality

Education & Experience/Licenses & Certification

Must have a valid driver's license with clean driving record
At least 21 years old with minimum of 5 years of driving experience
Customer service facing experience
Ability to work flexible hours and willingness to work weekends
High School Diploma or GED

Work Environment/Physical Requirements

Lifting and carrying various parts, weighing up to 30-50 pounds, several times a day
Bending, kneeling, reaching and stooping as required for service calls

#GG

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General Service Technician

Las Vegas, Nevada

Why Work With Us!

Exceptional benefits within 30 days of hire, with employer contribution to Medical/Dental/Vision premiums
401K Matching $1 to $1 up to 6% annually
Opportunity for advancement
Tuition reimbursement for automotive education and ASE Certifications
15 Paid Days off (20 after 1 year) + 9 paid holidays, some Saturdays and no Sundays
Clean well equipped shops with consistent car count
Free AAA Membership and numerous employee discounts

Job Responsibilities:

Performs oil changes and lubrication service for member and nonmember vehicles.
Performs tire repairs and installation service for member and nonmember vehicles.
Performs other minor repairs as assigned by Lead Tech or Service Advisor, according to their abilities.
Assist upper level technicians as needed and for experience.
Test drives vehicles when practical for any/all performance or drivability concerns before performing work
- Exception: when unsafe or vehicle not drivable
- Retest drives after repairs completed to verify that repair solved defined problems
Maintains clean and safe work environment; cleans spills and debris immediately to reduce hazards
Maintain company provided equipment and machinery
Follows company and industry safety rules and regulations
Reports all unsafe conditions to supervisor including but not limited to lifts, overhead doors, and equipment
Attends all required training, seeks additional training to maintain and increase effectiveness
Keeps up to date on industry trends and repair procedures.
Attends and successfully completes at least 12 hours of continuing auto repair training per year sponsored and/or provided by the club.
Maintains customer vehicles in regard to cleanliness and does not tune or otherwise adjust any controls within the vehicle.
Verifies as soon as practicable that parts ordered for the vehicle assigned to them are correct.
Performs all repairs according to MAP (Motorist Assurance Program), OEM (Original Equipment Manufacturers) or accepted industry standard.
Performs digital inspection and documents to their full potential. Notates all pertinent information into the shop inspection or management system, attaches all photos or videos to illustrate repairs or needs to the inspection.
Assures all comeback related repairs are prioritized as directed by manager or lead.
Communicates effectively as necessary with manager, service advisors and other technicians to contribute to the overall performance of the location
Responsible for the safety and accuracy of all repairs made and or systems inspected to assure vehicle is as safe or more safe condition as was prior to work commencing
Performs other related duties as assigned.
Note: May require travel to different locations on an as needed basis

Knowledge/Skills/Abilities

Effective verbal and written communication skills in the language(s) required for the role, as justified for business necessity
Effective organization, interpersonal and negotiation skills
Ability to work scheduled hours as necessitated by business need
Math and computer skills with experience using software applications including word processing, spreadsheets, browsers, and email
Member service focus
Automotive/mechanical background
Ability to drive vehicles equipped with manual transmission
Knowledge of equipment/tool operation and diagnostic/repair procedures
Maintains 20% productivity measured by hours worked/hours flagged

Education & Experience/ Licenses & Certifications

High School diploma or equivalent certification (GED)
Valid driver license and acceptable driving record
Six months experience in general repair, lube services and or tire shop

Work Environment/Physical Requirements

Ability to lift and or carry up to 50lbs
Standing, bending, kneeling, pushing, reaching, lifting, climbing ladders
Exposure to loud noises

Apply Today

Service Advisor

Elk Grove, California

New Location in Elk Grove Coming in June 2021!

Why Work With Us!

Exceptional benefits within 30 days of hire, with employer contribution to Medical/Dental/Vision premiums
401K Matching $1 to $1 up to 6% annually
Opportunity for advancement
Tuition reimbursement for automotive education and ASE Certifications
15 Paid Days off (20 after 1 year) + 9 paid holidays, some Saturdays and no Sundays
Clean well equipped shops with consistent car count
Free AAA Membership and numerous employee discounts

Essential Duties

Responsible for performing all duties necessary to interact with members, determine their perceived auto repair needs and to meet and exceed their expectations of great customer service.
Accurately document repairs, diagnostic and maintenance work into shop management system
Ensures all necessary BAR requirements are met in Repair Order preparation and documentation

Sources and estimates all needed parts for repairs to customer vehicles
Suggests repairs for safety and improved performance and helps prioritize for customers in order of importance safety, economy, longevity etc.
Reviews all repairs made to vehicles at point of sale and assures customers have a clear understanding of repairs performed throughout all phases of the transaction including the original estimate through the final payment.

Performs minimal record keeping and other administrative functions required to support the business
Note: May require travel to different locations on an as needed basis

Knowledge/Skills/Abilities

Effective verbal and written communication skills in the language(s) required for the role, as justified for business necessity
Effective organization, interpersonal and negotiation skills
Ability to work scheduled hours as necessitated by business need
Strong math and computer skills with experience using software applications including word processing, spreadsheets, browsers, and email
Strong Member service focus

Automotive/mechanical background
Ability to drive vehicles equipped with manual transmission
Knowledge of equipment/tool operation and diagnostic/repair procedures

Education & Experience / Licenses & Certification

Valid driver license and acceptable driving record
High School Diploma or equivalent certification (GED)
3-5 years industry experience in auto repair
Automotive Service Excellence certification desired

Work Environment/Physical Requirements

Ability to lift and or carry up to 40lbs
Standing, bending, kneeling, pushing, reaching, lifting, climbing ladders

Apply Today

Member Experience Associate

Alameda, California

Why Work For Us?

Great Pay – Paid training and competitive hourly base + incentives.
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay.
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

Summary:

Essential Functions

Performs routine sales, service and operational functions for AAA Members including; DMV, cashiering, auto travel, notary and insurance sales support, with expectations for maintaining required standards, policies and procedures.
Understands and actively promotes products and services to achieve individual goals in support of meeting organization goals and objectives.
Overcomes obstacles that create barriers to Team Member or branch efforts and identifies process improvement opportunities and proposes solutions.
Acts as an agent for change while promoting AAA’s guiding principles and core values.

Knowledge/Skills/Abilities

Demonstrates sales and service skills. Able to effectively interact, face-to-face, with new, prospective and existing Members.
Accuracy and comfort handling money, making change, balancing cash drawer.
Good computer skills, proficient in both reading and basic arithmetic.
Good written and verbal communication skills in person and over the phone.
Ability to multitask in response to requests, requirements and Member/Team Member expectations. Ability to accept feedback and correct course as necessary.

Education & Experience / Licenses & Certification

High school diploma or GED required.
Two years sales or customer service experience.
Experience working with sales and service standards and goals.
Current & valid Driver's License with clean history may be required.
Bonding and fingerprinting may be required.
P&C Licensing may be required.
Bilingual Spanish Preferred

Work Environment/Physical Requirements

Works in a variety of office environments where standing, walking or sitting at a desk, table or computer workstation may be required for extended periods of time.
May travel by car, plane or other form of transportation to attend business meetings or conferences.
May be required to work in one or more locations in a defined service area. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

Apply Today

Autoglass Technician Support Associate

Scottsdale, Arizona

Great opportunity to learn about auto glass repair!

Why Work With Us:

Exceptional benefits within 30 days of hire, with employer contribution to Medical/Dental/Vision premiums
401K Matching $1 to $1 up to 6% annually
Opportunity for advancement
15 Paid Days of (20 after 1 year) + paid holidays, some Saturdays and no Sundays
Free AAA Membership and numerous employee discounts

Responsibilities:

Assist technicians with auto glass repair/replacement and transport materials between locations in the Metro Phoenix area using a company car.
Performs needed clerical or administrative duties to support accurate record keeping and secure storage of documents within the location ,Receive parts and process returns
Create, modify and finalize repair orders in the shop management system to act as a backup when Services Advisors are not available
Answer phones when necessary
Assist with invoicing and processing payments when necessary
Other duties as assigned by manager

Knowledge/Skills/Abilities

Effective verbal and written communication skills in the language(s) required for the role, as justified for business necessity
Effective organization, interpersonal and negotiation skills
Ability to work scheduled hours as necessitated by business need
Math and computer skills with experience using software applications including word processing, spreadsheets, browsers, and email
Member service focus

Education & Experience/ Licenses & Certifications

High School diploma or equivalent certification (GED)
Two years’ experience in retail/sales/service industry required
Valid driver license and acceptable driving record

Work Environment/Physical Requirements

Ability to lift and or carry up to 75lbs
Sitting, standing, bending, kneeling, pushing, reaching, lifting

#MCC

Apply Today

Call Receiver, Work at Home (MUST LIVE IN UTAH)

Clearfield, Utah

Being a Call Receive Hero is rewarding and meaningful but takes great willpower, hard work, and emotional strength.

Essential Functions:

Enjoy a fast paced environment; handling 75 - 100 calls per shift
Be skilled at using multiple applications simultaneously and navigation tools like Google maps
Deliver extraordinary customer service to our Members by using sound judgment to make decisions that adhere to policy and procedures
Demonstrate empathy, problem solving, and listening skills to assess Member safety and be able to provide clear and proficient verbal and written communication
Be reliable to work a schedule that may include weekends/holidays and adhere to your assigned work schedule
Enjoy working from home and have a dedicated work space free of distractions/noise that includes a desk, chair, etc, along with the ability to hardwire your internet connection

What We Offer:

Great Pay - Earn $14.50/hour to start with the opportunity to earn two increases within the first 6 months, resulting in $16.00/hour.
Fluency in Spanish is a plus and you may be eligible to earn up to an additional $80/month.
Work from Home - We provide you with a computer, monitor, headset, and Members to rescue.
Schedule - We are open 24/7 (including weekends and holidays) and offer several schedule options including overnight.
Paid Time Off - Accrue 5.2 hours of Paid Time Off every pay period during your first 12 months - that’s 17 days in your first year!
Volunteer Time - We know Heroes like to give back to their communities; we grant 24 hours of Paid Volunteer Time every year!
Training - You will receive virtual paid training that will set you up for success.
Benefits - For eligible Team Members, Medical, Dental, Vision, Life Insurance, Tuition Reimbursement, Employee Assistance Program and more!
401K - Dollar for dollar company match up to 6% of employee contributions.
Annual Incentive Plan – Eligibility to participate in our AAA annual bonus plan.

Work Environment/Physical Requirements:

Works in an office environment sitting at a desk, table or computer workstation for extended periods of time. May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

**Please note that you will be asked to complete a candidate assessment following your application, via email. Your application will not be considered until the assessment has been completed.**

Apply Today

Insurance Sales Agent

Farmington, Utah

Why work for us?

Compensation – Generous base ($15.39 hourly base) plus commission pay structure with the ability to earn commission on every policy
Licensing Assistance – AAA will reimburse a portion of the costs of licensure
No Overhead Costs – W-2 structure with dedication space in a AAA NCNU branch.
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay.
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

Summary:

Sales Agents serve our Members by selling Property & Casualty and Roadside Assistance insurance that meets the Member’s needs.

Essential Functions

Uses sales techniques and product knowledge to identify customer-specific needs to generate new sales, retain existing insured’s and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.
Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Associate’s manager.
Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.
Consistently provides all Members with a sales and service experience that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.
Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.
Responds to customer inquiries and requests relating to insurance products and membership.
Researches and resolves customer service issues. Often assists the insured in initiating the first notice of loss on claims.

Education & Experience/Licenses & Certification

High school diploma or GED required. Bachelor's degree in a relevant field preferred.
2 to 4 years of sales experience preferred.
Currently possesses, or has the ability to acquire unrestricted state issued license(s) required to place property and casualty insurance within twenty-one (21) calendar days of start date. Depending on start date, active property and casualty license(s) may be required.

Work Environment/Physical Requirements

Works in an office environment sitting at a desk, table or computer workstation for extended periods of time. May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

#IA

Apply Today

Member Experience Associate

Grass Valley, California

Why Work For Us?

Great Pay – Paid training and competitive hourly base + incentives.
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay.
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

Summary:

Essential Functions

Performs routine sales, service and operational functions for AAA Members including; DMV, cashiering, auto travel, notary and insurance sales support, with expectations for maintaining required standards, policies and procedures.
Understands and actively promotes products and services to achieve individual goals in support of meeting organization goals and objectives.
Overcomes obstacles that create barriers to Team Member or branch efforts and identifies process improvement opportunities and proposes solutions.
Acts as an agent for change while promoting AAA’s guiding principles and core values.

Knowledge/Skills/Abilities

Demonstrates sales and service skills. Able to effectively interact, face-to-face, with new, prospective and existing Members.
Accuracy and comfort handling money, making change, balancing cash drawer.
Good computer skills, proficient in both reading and basic arithmetic.
Good written and verbal communication skills in person and over the phone.
Ability to multitask in response to requests, requirements and Member/Team Member expectations. Ability to accept feedback and correct course as necessary.

Education & Experience / Licenses & Certification

High school diploma or GED required.
Two years sales or customer service experience.
Experience working with sales and service standards and goals.
Current & valid Driver's License with clean history may be required.
Bonding and fingerprinting may be required.
P&C Licensing may be required.

Work Environment/Physical Requirements

Works in a variety of office environments where standing, walking or sitting at a desk, table or computer workstation may be required for extended periods of time.
May travel by car, plane or other form of transportation to attend business meetings or conferences.
May be required to work in one or more locations in a defined service area. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

#MEA

Apply Today

Marketing Analyst - Remote - Must Live in Utah or Arizona

Clearfield, Utah

Why Work For Us?

Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Summary

Reporting to the Manager of Product Analytics, the Marketing Product Analyst will have product knowledge and be assigned responsibility for conducting data analytics to drive business results and goals. The role, will work on the marketing analytics lifecycle, from recommending campaigns and experiments, to developing foundational dashboards and leveraging data to drive key strategic decisions.

Essential Functions

Functions as the analytics partner for integrated marketing campaigns, including establishing consistent tracking, KPIs, and dashboards
Performs analysis of data and the relationship to operational and financial objectives of the organization. Analyzes data and delivers insights to business customers to deepen their understanding of key issues
Collaborates with internal and external partners/ stakeholders to investigate issues, make recommendations and develops action plans to achieve goals
Identifies and troubleshoots data issues, working with IT and other areas as needed
Pulls data from internal and external partners to evaluate performance and develop insights on marketing campaigns
Performs return on Investment (ROI) calculations to improve cost per key performance indicators (KPI) on marketing campaigns, including digital and traditional and provides recommendations to product managers on ways to improve marketing efficiencies
Gathers inputs for return on marketing investment (ROMI), lifetime value (LTV) and attribution model data

Knowledge/Skills/Abilities

Knowledge of AAA business & product concepts
Ability to structure and conduct data analyses relevant to complex business issues using research, analytical, data processing and mathematical skills
Oral and business writing communication skills and the ability to share analyses and recommendations to non-technical audiences
Understanding of marketing channels and impact on marketing effectiveness. Experience in data-oriented marketing channels like digital and direct mail
Creative problem solver, positively challenging the status quo to drive solutions with a can-do attitude to overcome any obstacles and get things done
Experience writing and optimizing SQL queries, data mining and working with large data sets, Knowledge of database structures including relational database concepts
Advanced Microsoft Excel skills, including charts/graphs, pivot tables, lookups, and complex nested formulas
Experience with business intelligence, reporting and visualization platforms (Tableau, DOMO, Looker, Cognos etc)
Proficiency in MS-PowerPoint or Google Slides

Education & Experience/Licenses & Certification

Bachelor's degree in a related area, advanced degree preferred
3-5 years in a data-centric business-to-consumer role (e.g. Marketing Analytics, Product Analytics, Customer Data Analytics, Applied Data Science, etc.)
SCRUM certified and/ or agile methodology experience
Expertise in SQL and proficiency in another data programming language (Python, R, etc.)

Work Environment/Physical Requirements
Works in an office environment sitting at a desk, table or computer workstation for extended periods of time.
May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

#CATH_R

Apply Today

Licensed Outbound Sales Agent

Phoenix, Arizona

Being a Sales and Service Hero takes great willpower, hard work, and a commitment to meeting Member needs while ensuring regulatory compliance.

Essential Functions:

Enjoy making a high volume of outbound calls and emails to prospects that have expressed an interest online (internet leads) in receiving a quote from AAA
Proactively follow up on new insurance and roadside assistance sales, as well as marketing lists
Use sales techniques and product knowledge to identify customer-specific needs, including conducting insurance reviews to identify a range of suitable products
Leverage tools and underwriting guidelines to assess risks and ensure compliance when recommending products and coverage needs
Consistently meet or exceed all sales expectations and effectively overcome objections to close the sale and tracks all leads, including following up, to close assigned leads
Provides a sales experience that enhances the Member’s affinity to the AAA brand and results in greater Member satisfaction and loyalty
High school diploma or GED required, with 1 to 3 years of sales experience in the Insurance industry and/or call center preferred.
Ability to acquire the active and unrestricted state issued license(s) required to place property and casualty insurance within thirty (30) calendar days of hire. Active P&C resident license(s) preferred.
Be reliable to work a schedule that may include weekends/holidays and adhere to your assigned work schedule
Enjoy working from home and have a dedicated work space free of distractions/noise that includes a desk, chair, etc, along with the ability to hardwire your internet connection

What We Offer:

Training - You will receive virtual paid training that will set you up for success.
Licensing Assistance - AAA will assist with the cost of licensing
Compensation - Generous commission structure with the ability to earn commissions on every policy and product sales. (Agent average earnings $78,000)
Work from Home - We provide you with a computer, monitor, headset, and leads.
Schedule - We are open 7 days a week (including weekends and holidays) and offer several schedule options.
Paid Time Off - Accrue 5.2 hours of Paid Time Off every pay period during your first 12 months - that’s 17 days in your first year!
Volunteer Time - We know Heroes like to give back to their communities; we grant 24 hours of Paid Volunteer Time every year!
Benefits - For eligible Team Members, Medical, Dental, Vision, Life Insurance, Tuition Reimbursement, Employee Assistance Program and more!
401K - Dollar for dollar company match up to 6% of employee contributions.

Work Environment/Physical Requirements:

Apply Today

Travel Sales Associate

Phoenix, Arizona

Job Description

A career with AAA Northern California, Nevada and Utah is unique, just like you.

Essential Functions

• Uses sales techniques and product knowledge to identify customer-specific needs to generate new sales to prospective and current Members. Effectively overcomes objections to close the sale.

• Consistently provides a service experience that enhances the Member’s affinity to the AAA brand and results in greater Member satisfaction and loyalty.

Knowledge/Skills/Abilities

• Possesses sales skills effectively employed in the tracking, following up on and closing of assigned leads.

• Knowledge of desktop systems including but not limited to Microsoft Office software applications.

Education & Experience/Licenses & Certification

• High school diploma or GED required.

• Prior sales and/or call center work experience preferred.

Apply Today

Senior Product Manager

Phoenix, Arizona

Why Work For Us

Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Summary

Under minimal supervision, supports multiple products within a line of business. Monitors and maintains documentation of enhancements, issues and systems defects and reports on trends and opportunities for improvement. Applies industry best practices and executes established product strategy to assigned work or projects.

Essential Functions

Define and own the strategy and digital roadmap from beginning to end for key digital experiences that will make Members love us even more and help us grow our business digitally.

Own the prioritization, execution and delivery of development backlog for the end-to-end platform; from front-end UX to backend CMS and CRM, and all of the APIs, and integrations in between.
Drive growth in KPIs and supporting metrics like traffic, engagement, retention, and conversions.
Be the voice of the Member through data and empathy.
Be a digital thought leader for a legacy business with a vision to innovate and transform
Align and collaborate with business line stakeholders to achieve shared goals and become a digital ambassador, providing training, best practices, and coaching.

Knowledge/Skills/Abilities

Your track record shows the equivalent of 5+ years of solving problems for consumers in a product-management-like role for a tech or internet company or venture.
You’ve built, or grown, either ecommerce or media and content online/mobile businesses.
You eat data for breakfast, lunch on customer feedback, and dine on consumer research and insights.
Your toolkit includes data driven decision making and a/b testing.
You embrace scrum.
Your Jira stories are on point.
There’s a little bit of consultant in you.
You relish talking design thinking and human centered design with our UX folks.
You can use browser devtools to show developers exactly what you mean and won’t get lost discussing the merits of RESTful APIs.
You hold your own speaking in front of a crowd.
People read your emails and understand them completely.
People love working with you.

Education & Experience/Licenses & Certification

Bachelor's degree in related area
4 - 6 years of experience in a digital or ecommerce role
3 -5 years of experience as product manager
Certified Scrum Product Owner preferred

Work Environment/Physical Requirements

Works in an office environment sitting at a desk, table or computer workstation for extended periods of time. May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

**Please note that you will be asked to complete a candidate assessment following your application, via email. Your application will not be considered until the assessment has been completed.**

#CATH_RX

Apply Today

Smart Home Sales Agent

Clearfield, Utah

We’re looking for a results-driven work at home Sales Representative to actively seek out and engage customer prospects. You will be part of a team that has a MUST WIN attitude matched by an unparalleled support staff. We’re looking for hardworking, self-motivated, individuals with a professional presence. You will be working with a company and a team that is second to none and we are looking for the same! This is a quota-carrying role, primarily responsible for driving new revenue. Our team members Must reside in Utah.

Responsibilities/Job Duties

Utilize a consistent contact attempt process via phone and e-mail to nurture, qualify and sell prospects generated by marketing campaigns and ‘cold-calling’ in a production focused environment

Prospect, educate and qualify leads to create sales-ready opportunities
Effectively communicate Smart Home solutions and value propositions to prospects who may yet be unfamiliar with them leading to demand for Smart Homes solutions
Manage pipeline with precision, and consistently develop strategies to grow your business
Crush your quota

Follow the established sales process and consistently using Salesforce.com to document prospect interactions – ensuring efficient lead management
Consistently monitor market trends and educate yourself on industry best practices to offer valuable perspective to your clients

Other duties as assigned

Knowledge/Skills/Abilities

Demonstrated ability to convert prospects and close deals and achieve sales quotas
Ability to qualify opportunities involving multiple key decision makers
Ability to build and maintain lasting relationships with customers
Genuine passion for the sales discipline and for helping your clients succeed
Exceptional verbal communication and presentation skills
Genuine passion for the sales discipline and for helping clients succeed
Ability and desire to thrive in a fast-moving, ever-evolving environment
Ability to perform basic calculations and mathematical figures

Education & Experience / Licenses & Certification

BA a plus but not required
Minimum of two years’ direct work experience in a inside or outside sales capacity
Experience with customer relationship management software
Overtime as required

#IA

Apply Today

Member Experience Associate

Ogden, Utah

Why Work For Us?

Great Pay – Paid training and competitive hourly base + incentives.
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay.
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

Summary:

Essential Functions

Performs routine sales, service and operational functions for AAA Members including; DMV, cashiering, auto travel, notary and insurance sales support, with expectations for maintaining required standards, policies and procedures.
Understands and actively promotes products and services to achieve individual goals in support of meeting organization goals and objectives.
Overcomes obstacles that create barriers to Team Member or branch efforts and identifies process improvement opportunities and proposes solutions.
Acts as an agent for change while promoting AAA’s guiding principles and core values.

Knowledge/Skills/Abilities

Demonstrates sales and service skills. Able to effectively interact, face-to-face, with new, prospective and existing Members.
Accuracy and comfort handling money, making change, balancing cash drawer.
Good computer skills, proficient in both reading and basic arithmetic.
Good written and verbal communication skills in person and over the phone.
Ability to multitask in response to requests, requirements and Member/Team Member expectations. Ability to accept feedback and correct course as necessary.

Education & Experience / Licenses & Certification

High school diploma or GED required.
Two years sales or customer service experience.
Experience working with sales and service standards and goals.
Current & valid Driver's License with clean history may be required.
Bonding and fingerprinting may be required.
P&C Licensing may be required.

Work Environment/Physical Requirements

Works in a variety of office environments where standing, walking or sitting at a desk, table or computer workstation may be required for extended periods of time.
May travel by car, plane or other form of transportation to attend business meetings or conferences.
May be required to work in one or more locations in a defined service area. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

#MEA

Apply Today

COF Team Leader

Fairfield, California

Essential Functions

• Coordinates and directs work activities to provide services including vehicle repair/maintenance, emergency road service, and related activities in response to member, non-member, commercial customer, and vendor inquiries, requests, complaints, and issues.

• Assigns people, tools, vehicles and other resources to tasks to ensure operating standards for volume, timeliness, cost and quality of service are met or exceeded. eviews and adheres to budgets.

• Manages direct reports and/or temporary/seasonal employees to ensure workproduced meets or exceeds standards for productivity and quality.

• Ensures employees function according to the AAA guidelines and procedures.

• Coaches employees on workflow or skill set, organizing classes for employee development or providing one-on-one training.

Knowledge/Skills/Abilities

• Needs knowledge of communication and computer equipment

• Appropriate knowledge and ability to answer technical questions and provide training and guidance to staff

• Interpersonal and communication skills (verbal and written) necessary to interact with members, employees and others in a professional and tactful

manner

• Organizational and time management skills

• Ability to manage and document Automotive services, projects, and/or pilot projects

• Ability to coach, mentor, evaluate and train

• Ability to administer corrective actions

• Knowledge of member services, products, guidelines, polices and procedures related to automotive services

• Can understand and manage to a P&L statement

• Ability to drive vehicles equipped with a manual transmission

• Bilingual communication skills (preferred)

Supervisor, Auto Guardian (AB01L1)

Education & Experience / Licenses & Certification

• High School diploma or equivalent certification.

• Valid drivers license and acceptable driving record

• 3 – 5 years Industry experience in providing repair, maintenance, and/or emergency road services for passenger and/or commercial vehicles.

• 2 – 3 years supervisory, management or leadership experience. (preferred)

Work Environment/Physical Requirements

Works in an office environment sitting at a desk, table or computer workstation for extended periods of time. May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

Competency

Customer Centricity (Intermediate) Interpersonal Savvy (Intermediate)

Managing and Measuring Work (Intermediate) Conflict Management (Intermediate)

Problem Solving (Proficient)

Business Acumen and Fiscal Responsibility (Intermediate) Creativity & Innovation Management (Learning)

People Development (Proficient)

Apply Today

Tow and Battery/Light Service

San Rafael, California

Why Work For Us?

Great Pay - with the opportunity for increases when performance skill blocks are achieved
Training – You’ll attend a thorough, comprehensive, training program
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Monthly bonus potential
Paid Time Off- Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Essential Functions

Driving and operating a service vehicle (i.e. flat tire changes, lock-out, fuel delivery services, etc.)
On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving
Leverages sales skills for offering products and services from AAA to member during service interaction
Utilizing on-board computer, radio communications, and mapping systems
Completion of daily paperwork (i.e. call-logs, battery invoices, cash receipts, etc.)

Knowledge/Skills/Abilities

Clear and proficient verbal and written communication even under pressure
Common knowledge of vehicle components and the common reasons for vehicle failure
Demonstrates problem solving and listening skills to evaluate member safety as well as the ability to discern safety issues and respond appropriately
Ability to drive a manual/automatic shift vehicle

Education & Experience/Licenses & Certification

Two (2) years of experience in a customer contact role
Education and training. I.E.: AAA Compliance Training, RPST,TSAAC, Lock-out, PSP, Battery Service Training
Vocational technical automotive training/certification or equivalent experience (preferred)
ASE (Automotive Service Excellence) certification(preferred)

Work Environment/Physical Requirements

Apply Today

Senior Counsel, Employment

Walnut Creek, California

Why Work For Us

Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Summary

Serves as senior legal counsel to oversee the Company’s response to employment questions and matters, including policy/practice advice and counsel, response to administrative agency complaints, and litigation involving individual or collective claims.

Essential Functions

● Leads the Company’s response to employment claims and litigation, including administrative agency responses and attendance at mediation, arbitration, and litigation activities, within the Company’s seven-state footprint.

● Engages and manages outside counsel within area of responsibility in a cost-effective manner, including strategy, budget development/management, drafting and review of pleadings and other legal documents, and document collection/review.

● Provides substantive area expertise on a broad range of employment issues, including ADA, FMLA, wage and hour/FLSA; employee/contractor classification issues; discrimination, harassment, and retaliation claims; workplace safety/security (including COVID-19); and workers compensation matters.

● Performs risk evaluation and exposure assessments to develop strategy and advise internal business partners.

● Mentors and trains junior attorneys and paralegals.

● Develops and conducts training programs for supervisors, managers, and employees.

● Computer skills, MS Office, Google Workspace (including Vault), and online legal research tools such as Casetext.

Education & Experience / Licenses & Certification

● BA/BS - Bachelor's degree in related area or an equivalent combination of education and experience.

● J.D. from accredited university.

● California State Bar license in good standing. SHRM certification a plus.

● 7 years’ experience advising clients in a law firm or an in-house law department, including advising on complex litigation matters. Organized labor experience required.

Work Environment/Physical Requirements

Works in an office environment sitting at a desk, table or computer workstation for extended periods of time. May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

**Please note that you will be asked to complete a candidate assessment following your application, via email. Your application will not be considered until the assessment has been completed.**

#CATH_RX

Apply Today

Member Experience Branch Team Lead

Milpitas, California

Why Work For Us?

Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay.
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan.
Paid Time Off- Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

Summary:

A successful Team Lead has highly developed understanding of how to utilize all branch resources to deliver outstanding Member experiences, and foster a team culture of performance excellence with heart.

Essential Functions

Supports Team Member goal setting, Team performance feedback, training, evaluation and performance documentation.
Drives for results through direct sales and supervision of assigned branch to achieve assigned goals.
Supports building a performance organization with heart through efficient performance management, setting clear performance and career development expectations, and acting on tough performance issues early with managerial courage.
Pulls and distributes sales reports for tracking and performance measurement.
Assumes responsibility of the branch in absence of manager.
Ensures compliance with AAA policies, procedures, standards and regulations.
Coordinates scheduling of facility requests within assigned budgets for the branch, including but not limited to: security, office supply, and building maintenance.

Knowledge/Skills/Abilities

Highly developed leadership skills, quantitative and analytical skills with a proven ability to make data-driven decisions.
Ability to work cross-functionally across many business units and functions.
Broad knowledge of Property & Casualty insurance, membership sales and service, and branch operations including industry trends, key drivers of business revenue.
Outstanding sales and Member service skills and the ability to transfer these skills to others.
Strong computer skills, including proficiency with the Google Apps Suite (Sheets, Docs, Drive, Slides).

Education & Experience / Licenses & Certification

High School Diploma or GED required.
Bachelor Degree in related field preferred.
Valid Driver's License.
P&C License Preferred.
2-3 yrs. supervisory experience in travel, retail sales, insurance or service industry.
Demonstrated experience exceeding individual goals while driving others to exceed goals.

Work Environment/Physical Requirements

Works in an office environment sitting at a desk, table or computer workstation for extended periods of time.
May travel by car, plane or other form of transportation to attend business meetings or conferences.
Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

Apply Today

Automotive Technician

Elk Grove, California

Join us at our New Elk Grove Location Coming in July 2021!

Check out the benefits!

State of the art equipment
Paid training with opportunities for growth
Tuition reimbursement for automotive education and ASE Certifications
Clean well equipped shops with consistent car count
Exceptional benefits within 30 days of hire, with employer contribution to medical/Dental/Vision premiums
401K Matching $1 to $1 up to 6% annually
15 Paid Days off (20 after 1 year) + 9 paid holidays, some Saturdays and no Sundays
A free AAA Membership and numerous employee discounts

Job Responsibilities:

Performs work that is indicated on Approved Repair Orders.
Performs only needed and or customer requested services on vehicles.
Performs all repairs according to MAP (Motorist Assurance Program), OEM (Original Equipment Manufacturers) or accepted industry standard procedures
Assures all repairs are for the benefit of the member/customer.
Test drives all vehicles when practical for any/all performance or drivability concerns before performing work
- Exception: when unsafe or vehicle not drivable
- Retest drives after repairs completed to verify that repair solved defined problems
Maintains clean and safe work environment; cleans spills and debris immediately to reduce hazards
Maintain company provided equipment and machinery
Follows company and industry safety rules and regulations
Reports all unsafe conditions to supervisor including but not limited to lifts, overhead doors, and equipment
Attends all required training, seeks additional training to maintain and increase effectiveness
Keeps up to date on industry trends and repair procedures.
Attends and successfully completes at least 24 hours of continuing auto repair training per year sponsored and/or provided by the club.
Maintains customer vehicles in regard to cleanliness and does not tune or otherwise adjust any controls within the vehicle.
Verifies as soon as practicable that parts ordered for the vehicle assigned to them are correct.
Performs digital inspection and documents to their full potential. Notates all pertinent information into the shop inspection or management system, attaches all photos or videos to illustrate repairs or needs to the inspection.
Assures all comeback related repairs are prioritized as directed by manager or lead.
Communicates effectively as necessary with manager, service advisors and other technicians to contribute to the overall performance of the location
Responsible for the safety and accuracy of all repairs made and or systems inspected to assure vehicle is as safe or more safe condition as was prior to work commencing
Performs other related duties as assigned.
Note: May require travel to different locations on an as needed basis

Knowledge/Skills/Abilities

Effective verbal and written communication skills in the language(s) required for the role, as justified for business necessity
Effective organization, interpersonal and negotiation skills
Ability to work scheduled hours as necessitated by business need
Math and computer skills with experience using software applications including word processing, browsers, and email
Member service focus
Ability to drive vehicles equipped with manual transmission
Knowledge of equipment/tool operation and diagnostic/repair procedures
Maintains 100% productivity as measured by dividing hours worked by labor hours flagged

Education & Experience/ Licenses & Certifications

High School diploma or equivalent certification (GED)
Valid driver license and acceptable driving record
At least four years experience as an automobile technician
ASE Master Tech with L1 certification level or equivalent OEM certifications and fulfills ASE requirement within one year of hire. .
Smog Repair and Testing Certification preferred (CA only)

Work Environment/Physical Requirements

Ability to lift and or carry up to 50lbs
Standing, bending, kneeling, pushing, reaching, lifting, climbing ladders
Exposure to loud noises

Apply Today

Tow and Battery Drivers Needed

Concord, California

Why Work For Us?

Great Pay - Great Hourly pay with potential to make up to $1300 per month with quality and productivity incentives!
Training – You’ll attend a thorough, comprehensive, training program
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Paid Time Off- Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Essential Functions

Driving and operating a service vehicle (i.e. flat tire changes, lock-out, fuel delivery services, etc.)
On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving
Leverages sales skills for offering products and services from AAA to member during service interaction
Utilizing on-board computer, radio communications, and mapping systems
Completion of daily paperwork (i.e. call-logs, battery invoices, cash receipts, etc.)

Knowledge/Skills/Abilities

Clear and proficient verbal and written communication even under pressure
Common knowledge of vehicle components and the common reasons for vehicle failure
Demonstrates problem solving and listening skills to evaluate member safety as well as the ability to discern safety issues and respond appropriately
Ability to drive a manual/automatic shift vehicle

Education & Experience/Licenses & Certification

Two (2) years of experience in a customer contact role
Education and training. I.E.: AAA Compliance Training, RPST,TSAAC, Lock-out, PSP, Battery Service Training
Vocational technical automotive training/certification or equivalent experience (preferred)
ASE (Automotive Service Excellence) certification(preferred)

Work Environment/Physical Requirements

#ERS

Apply Today

Tow Driver Needed

Truckee, California

Why Work For Us?

Great Pay - Great Hourly pay with potential to make up to $1300 per month with quality and productivity incentives!
Training – You’ll attend a thorough, comprehensive, training program
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Monthly bonus potential
Paid Time Off- Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Essential Functions

Driving and operating a service vehicle (i.e. flat tire changes, lock-out, fuel delivery services, etc.)
On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving
Leverages sales skills for offering products and services from AAA to member during service interaction
Utilizing on-board computer, radio communications, and mapping systems
Completion of daily paperwork (i.e. call-logs, battery invoices, cash receipts, etc.)

Knowledge/Skills/Abilities

Clear and proficient verbal and written communication even under pressure
Common knowledge of vehicle components and the common reasons for vehicle failure
Demonstrates problem solving and listening skills to evaluate member safety as well as the ability to discern safety issues and respond appropriately
Ability to drive a manual/automatic shift vehicle

Education & Experience/Licenses & Certification

Two (2) years of experience in a customer contact role
Education and training. I.E.: AAA Compliance Training, RPST,TSAAC, Lock-out, PSP, Battery Service Training
Vocational technical automotive training/certification or equivalent experience (preferred)
ASE (Automotive Service Excellence) certification(preferred)

Work Environment/Physical Requirements

Apply Today

Call Receiver, Work at Home (MUST LIVE IN ARIZONA)

Tucson, Arizona

Being a Call Receive Hero is rewarding and meaningful but takes great willpower, hard work, and emotional strength.

Essential Functions:

Enjoy a fast paced environment; handling 75 - 100 calls per shift
Be skilled at using multiple applications simultaneously and navigation tools like Google maps
Deliver extraordinary customer service to our Members by using sound judgment to make decisions that adhere to policy and procedures
Demonstrate empathy, problem solving, and listening skills to assess Member safety and be able to provide clear and proficient verbal and written communication
Be reliable to work a schedule that may include weekends/holidays and adhere to your assigned work schedule
Enjoy working from home and have a dedicated work space free of distractions/noise that includes a desk, chair, etc, along with the ability to hardwire your internet connection

What We Offer:

Great Pay - Earn $14.50/hour to start with the opportunity to earn two increases within the first 6 months, resulting in $16.00/hour.
Fluency in Spanish is a plus and you may be eligible to earn up to an additional $80/month.
Work from Home - We provide you with a computer, monitor, headset, and Members to rescue.
Schedule - We are open 24/7 (including weekends and holidays) and offer several schedule options including overnight.
Paid Time Off - Accrue 5.2 hours of Paid Time Off every pay period during your first 12 months - that’s 17 days in your first year!
Volunteer Time - We know Heroes like to give back to their communities; we grant 24 hours of Paid Volunteer Time every year!
Training - You will receive virtual paid training that will set you up for success.
Benefits - For eligible Team Members, Medical, Dental, Vision, Life Insurance, Tuition Reimbursement, Employee Assistance Program and more!
401K - Dollar for dollar company match up to 6% of employee contributions.
Annual Incentive Plan – Eligibility to participate in our AAA annual bonus plan.

Work Environment/Physical Requirements:

Works in an office environment sitting at a desk, table or computer workstation for extended periods of time. May travel by car, plane, or other form of transportation to attend business meetings or conferences. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

Apply Today

Tow Truck Driver

Concord, California

Why Work For Us?

Great Pay - Great Hourly pay with potential to make up to $1300 per month with quality and productivity incentives!
Training – You’ll attend a thorough, comprehensive, training program
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Paid Time Off- Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Essential Functions

Driving and operating a service vehicle (i.e. flat tire changes, lock-out, fuel delivery services, etc.)
On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving
Leverages sales skills for offering products and services from AAA to member during service interaction
Utilizing on-board computer, radio communications, and mapping systems
Completion of daily paperwork (i.e. call-logs, battery invoices, cash receipts, etc.)

Knowledge/Skills/Abilities

Clear and proficient verbal and written communication even under pressure
Common knowledge of vehicle components and the common reasons for vehicle failure
Demonstrates problem solving and listening skills to evaluate member safety as well as the ability to discern safety issues and respond appropriately
Ability to drive a manual/automatic shift vehicle

Education & Experience/Licenses & Certification

Two (2) years of experience in a customer contact role
Education and training. I.E.: AAA Compliance Training, RPST,TSAAC, Lock-out, PSP, Battery Service Training
Vocational technical automotive training/certification or equivalent experience (preferred)
ASE (Automotive Service Excellence) certification(preferred)

Work Environment/Physical Requirements

#GAB

Apply Today

Tow Truck Driver

Sacramento, California

Why Work For Us?

Great Pay - Great Hourly pay with potential to make up to $1300 per month with quality and productivity incentives!
Training – You’ll attend a thorough, comprehensive, training program
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Monthly Bonuses!
Paid Time Off- Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Essential Functions

Driving and operating a service vehicle (i.e. flat tire changes, lock-out, fuel delivery services, etc.)
On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving
Leverages sales skills for offering products and services from AAA to member during service interaction
Utilizing on-board computer, radio communications, and mapping systems
Completion of daily paperwork (i.e. call-logs, battery invoices, cash receipts, etc.)

Knowledge/Skills/Abilities

Clear and proficient verbal and written communication even under pressure
Common knowledge of vehicle components and the common reasons for vehicle failure
Demonstrates problem solving and listening skills to evaluate member safety as well as the ability to discern safety issues and respond appropriately
Ability to drive a manual/automatic shift vehicle

Education & Experience/Licenses & Certification

Two (2) years of experience in a customer contact role
Education and training. I.E.: AAA Compliance Training, RPST,TSAAC, Lock-out, PSP, Battery Service Training
Vocational technical automotive training/certification or equivalent experience (preferred)
ASE (Automotive Service Excellence) certification(preferred)

Work Environment/Physical Requirements

#ERS

Apply Today

Virtual Driver Job Fair

Concord, California

AAA Club Owned Fleet Virtual Job Fair!!!

Date: Friday, May 21st

Time: 10:00am-3:00pm

Location: Virtual

Please register using this link:

https://aaancnu.hirevue.com/signup/SivP2PC65eQ38LeKv3D7hn/

Why work for us?

Great Pay - Great Hourly pay with potential to make up to $1300 per month with quality and productivity incentives!
Training – You’ll attend a thorough, comprehensive, three week training program
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Paid Time Off – Ten hours per month, ten holidays annually, one floating holiday and 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

We are looking for candidates with:

Excellent customer service skills!
Flexibility to work swing shift and weekends
Ability to drive a manual/automatic shift vehicle
Customer service skills and the ability to interact with a wide-range of people
Basic automotive knowledge and at least 6 years’ experience operating a motor vehicle with a valid driver's license
Basic computer knowledge
Bilingual communication skills a plus
High School Diploma or GED equivalent required
Vocational technical automotive training/certification or equivalent experience (preferred)

Essential Functions

Driving and operating a service vehicle (i.e. loading/towing vehicles, flat tire changes, lock-out, fuel delivery services, etc.)
On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving
Utilizing on-board computer, radio communications, and mapping systems
Completion of daily paperwork (i.e. call-logs, battery invoices, cash receipts, etc.)
Inspecting and submitting maintenance reports of company vehicles for safe and efficient operation
Education and training. I.E.: AAA Compliance Training, RPST,TSAAC, Lock-out, PSP, Battery Service Training

Work Environment/Physical Requirements

#ERS

Apply Today

Tow and Battery Drivers Needed

Rancho Cordova, California

Why Work For Us?

Great Pay - Great Hourly pay with potential to make up to $1300 per month with quality and productivity incentives!
Training – You’ll attend a thorough, comprehensive, training program
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Paid Time Off- Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Essential Functions

Driving and operating a service vehicle (i.e. flat tire changes, lock-out, fuel delivery services, etc.)
On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving
Leverages sales skills for offering products and services from AAA to member during service interaction
Utilizing on-board computer, radio communications, and mapping systems
Completion of daily paperwork (i.e. call-logs, battery invoices, cash receipts, etc.)

Knowledge/Skills/Abilities

Clear and proficient verbal and written communication even under pressure
Common knowledge of vehicle components and the common reasons for vehicle failure
Demonstrates problem solving and listening skills to evaluate member safety as well as the ability to discern safety issues and respond appropriately
Ability to drive a manual/automatic shift vehicle

Education & Experience/Licenses & Certification

Two (2) years of experience in a customer contact role
Education and training. I.E.: AAA Compliance Training, RPST,TSAAC, Lock-out, PSP, Battery Service Training
Vocational technical automotive training/certification or equivalent experience (preferred)
ASE (Automotive Service Excellence) certification(preferred)

Work Environment/Physical Requirements

#ERS

Apply Today

Tow and Battery/Light Service Driver

Fairfield, California

Why Work For Us?

Great Pay - Great Hourly pay with potential to make up to $1300 per month with quality and productivity incentives!
Training – You’ll attend a thorough, comprehensive, training program
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Monthly bonus potential
Paid Time Off- Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Essential Functions

Driving and operating a service vehicle (i.e. flat tire changes, lock-out, fuel delivery services, etc.)
On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving
Leverages sales skills for offering products and services from AAA to member during service interaction
Utilizing on-board computer, radio communications, and mapping systems
Completion of daily paperwork (i.e. call-logs, battery invoices, cash receipts, etc.)

Knowledge/Skills/Abilities

Clear and proficient verbal and written communication even under pressure
Common knowledge of vehicle components and the common reasons for vehicle failure
Demonstrates problem solving and listening skills to evaluate member safety as well as the ability to discern safety issues and respond appropriately
Ability to drive a manual/automatic shift vehicle

Education & Experience/Licenses & Certification

Two (2) years of experience in a customer contact role
Education and training. I.E.: AAA Compliance Training, RPST,TSAAC, Lock-out, PSP, Battery Service Training
Vocational technical automotive training/certification or equivalent experience (preferred)
ASE (Automotive Service Excellence) certification(preferred)

Work Environment/Physical Requirements

Apply Today

Tow and Light Service Driver

Oakland, California

Why Work For Us?

Great Pay - Great Hourly pay with potential to make up to $1300 per month with quality and productivity incentives!
Training – You’ll attend a thorough, comprehensive, training program
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Monthly Bonuses!
Paid Time Off- Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Essential Functions

Driving and operating a service vehicle (i.e. flat tire changes, lock-out, fuel delivery services, etc.)
On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving
Leverages sales skills for offering products and services from AAA to member during service interaction
Utilizing on-board computer, radio communications, and mapping systems
Completion of daily paperwork (i.e. call-logs, battery invoices, cash receipts, etc.)

Knowledge/Skills/Abilities

Clear and proficient verbal and written communication even under pressure
Common knowledge of vehicle components and the common reasons for vehicle failure
Demonstrates problem solving and listening skills to evaluate member safety as well as the ability to discern safety issues and respond appropriately
Ability to drive a manual/automatic shift vehicle

Education & Experience/Licenses & Certification

Two (2) years of experience in a customer contact role
Education and training. I.E.: AAA Compliance Training, RPST,TSAAC, Lock-out, PSP, Battery Service Training
Vocational technical automotive training/certification or equivalent experience (preferred)
ASE (Automotive Service Excellence) certification(preferred)

Work Environment/Physical Requirements

#ERS

Apply Today

AAA Branch Virtual Interview Event

Daly City, California

Our AAA Recruiter will host 20 minute video interviews with qualified candidates. Sign up below.

Date: Monday, May 14th from 9am - 5pm AND Friday, May 21st from 9am - 5pm

Virtual Location: Please register and upload your resume using this link: https://aaancnu.hirevue.com/signup/F82UsutTZjcTaUSXHn32wc/

Why Work For Us?

Great Pay – Paid training and competitive hourly rate + incentives.
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay.
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

Summary:

Essential Functions

Performs routine sales, service and operational functions for AAA Members including; DMV, cashiering, auto travel, notary and insurance sales support, with expectations for maintaining required standards, policies and procedures.
Understands and actively promotes products and services to achieve individual goals in support of meeting organization goals and objectives.
Overcomes obstacles that create barriers to Team Member or branch efforts and identifies process improvement opportunities and proposes solutions.
Acts as an agent for change while promoting AAA’s guiding principles and core values.

Knowledge/Skills/Abilities

Demonstrates sales and service skills. Able to effectively interact, face-to-face, with new, prospective and existing Members.
Accuracy and comfort handling money, making change, balancing cash drawer.
Good computer skills, proficient in both reading and basic arithmetic.
Good written and verbal communication skills in person and over the phone.
Ability to multitask in response to requests, requirements and Member/Team Member expectations. Ability to accept feedback and correct course as necessary.

Education & Experience / Licenses & Certification

High school diploma or GED required.
Two years sales or customer service experience.
Experience working with sales and service standards and goals.
Current & valid Driver's License with clean history may be required.
Bonding and fingerprinting may be required.
P&C Licensing may be required.
Bilingual Spanish or Chinese preferred!

Work Environment/Physical Requirements

Works in a variety of office environments where standing, walking or sitting at a desk, table or computer workstation may be required for extended periods of time.
May travel by car, plane or other form of transportation to attend business meetings or conferences.
May be required to work in one or more locations in a defined service area. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

#MEL

Apply Today

Residential Alarm Installer

Sacramento, California

ESSENTIAL FUNCTIONS:

Perform diagnostic evaluation of system issues and perform troubleshooting and repairs on low voltage security and home automation systems including cameras, thermostats, locks and more.
Install or upgrade new low voltage security and home automation systems inclusive of cameras, thermostats, door locks and more.
Must be flexible with schedule, shift will be Tuesday through Saturday.

Why work for us?

Job Stability - Career Growth
Benefits – Medical, Dental, Vision, and more!
401k Matching – $1 for $1 company match up to 4% of pay
Paid Time Off – Accrual of 3 weeks PTO and nine holidays annually

KNOWLEDGE AND SKILLS:

Low voltage industry experience
Two or more years in a customer service industry role
Strong customer service communication and conflict resolution skills
Strong written and verbal communication skills
Previous experience with both hand and power tools (desired)
Some sales experience (desired)

EDUCATION, KNOWLEDGE, SKILLS, COMPETENCIES, CERTIFICATIONS/LICENSES:

High School Diploma or GED equivalent (required)
Must qualify for applicable licenses / certificates
The ability to use hand tools, laptop, and tablet (required)

#SAFE

Apply Today

Tow/Shift Lead

San Francisco, California

Why Work For Us?

Great Pay - with the opportunity for increases when performance skill blocks are achieved
Training – You’ll attend a thorough, comprehensive, training program
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan
Paid Time Off- Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Summary:

Essential Functions

Responsible for oversight of shop operations to include inspecting/maintaining of company vehicles/ equipment for safe and efficient operation, battery inventory processes, administrative duties/reports and coordination of scheduling/dispatching
Coaching and development of employees, to include training, performance management and the corrective action process
Driving and operating the full range of service vehicles (i.e. loading/towing vehicles, flat tire changes, lock-out, fuel delivery services, etc.) for increased
Productivity gains and contribution to business results, to include knowledge sharing/coaching/training of peers; utilizing on-board computer, radio communications and mapping systems
On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving
Managing and maintenance of damages tracking system and coordination of resolution for customer complaints

Knowledge/Skills/Abilities

Ability to act in the role of a leader, to include coaching, mentoring and training
Superior customer service skills and the ability to interact with a wide-range of people
Proficient automotive knowledge

Education & Experience / Licenses & Certification

High School Diploma or GED equivalent
8+ years Experience operating a motor vehicle with a valid driver's license
Vocational technical automotive training/certification or equivalent experience (preferred)
ASE (Automotive Service Excellence) Certification (preferred)
AAA Compliance Training, RPST,TSAAC, Lock-out, PSP, Battery
Service Training

Work Environment/Physical Requirements

Apply Today

Administrative Assistant

San Francisco, California

Why Work For Us?

Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay.
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan.
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

Summary

Provides general clerical and administrative assistance to a department.

Essential Functions

Prepares presentations, composes letters and routine correspondence, and researches information.
Creates and maintains database, department organization charts and spreadsheet files.
Maintains confidentiality of all corporate, personnel and research matters.
Process new hire paperwork and on-boarding tasks.
Performs reception and telephone duties, including signing for front office packages as well as sorting and distributing mail.
May be required to make meeting and travel arrangements and may conduct training of other support staff.
Administers office operations or specialized business functions.
Manages the calendars and schedules appointments.
Organizes programs, events, meetings or conferences by arranging facilities and caterers, issuing information.
Types memos, payment requests and other department forms and documents.

Knowledge/Skills/Abilities

Skilled in developing effective relationships, communication skills, managing expectations in a fast paced organization.
Strong interpersonal, organizational, analytical, and communication skills.
Demonstrates conflict resolution skills in developing recommendations and solutions to solve issues.
Proficient in Microsoft Excel and PowerPoint system applications.
Knowledge of office procedures and office practices.
Strong written and verbal communication skills required.
Bilingual communication skills (preferred).

Education & Experience / Licenses & Certification

2 to 4 or more years of clerical, office and secretarial experience in a mid-to large company.
2 years in a corporate environment.
High school diploma or GED.
Associate Degree or some college coursework (preferred).

Work Environment/Physical Requirements

Works in an office environment sitting at a desk, table or computer workstation for extended periods of time. May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

Apply Today

Customer Service Representative

Tempe, Arizona

The Smart Home Specialist is responsible for ensuring our Members receive an outstanding member experience. This position will support Member Experience, Scheduling or Monitoring.

RESPONSIBILITIES/JOB DUTIES

Member Experience/Monitoring/Scheduling:

Respond in a timely manner to requests from Members.
Responsible for researching and analyzing customer accounts to
provide proper resolution to Member concerns.
Maintain high call quality standards at all times to ensure we are
delivering legendary Member experiences.
Resolve Member escalations with professionalism
Update member information when necessary.

WHY WORK FOR US?

Excellent Pay - $16.00 per hour starting with two potential increases within first year!
Career Growth - We offer a leadership development program preparing you for a leadership role within 12 months.
Training – You’ll attend a thorough, comprehensive 2 week training program
Benefits – Medical, Dental, Vision, wellness program and more!
Retirement - 401k Matching up to 4%
Paid Time Off – Ten hours per month, nine holidays annually

Member Experience:

Take incoming calls from members on various issues from billing and account inquiries, basic technical equipment and software troubleshooting and product questions.

Monitoring:

Monitors incoming alarm and maintenance signals using established protocol.
Documents events as they take place with speed and accuracy in the alarm monitoring software.

Scheduling:

Assist members in scheduling installations and service while providing legendary customer service.
Performs other job duties, as assigned.

Knowledge/Skills/Abilities:

Strong written and verbal communication skills
Must have the ability to listen effectively and respond empathetically
Strong desire to help customers
Must have the ability to maintain composure when dealing with customer escalations and emergency alarm calls
Ability to critically think, creatively problem solve and confidently act
Must posses technical aptitude and be proficient with Windows applications; must be able to navigate through multiple programs and screens efficiently
Must have strong attention to detail skills
Ability to enter data into a database efficiently and accurately
Ability to multitask while providing outstanding customer experience
Must be able to work independently and as part of a team

Education & Experience / Licenses & Certification

Minimum 1 year of experience in frontline customer sales or service
Bilingual preferred (Spanish a plus)
High school diploma or equivalent

WORKING ENVIRONMENT/ MINIMUM PHYSICAL REQUIREMENTS

Apply Today

Auto Glass Technician

Scottsdale, Arizona

Why Work With Us!

15 Paid Days off (20 after 1 year) + paid Holidays, some Saturdays and no Sunday work hours
Exceptional benefits within 30 days of hire, with employer contribution to Medical/Dental/Vision premiums
401K Matching $1 to $1 up to 6% annually
Company van with gas card
Free AAA Membership and numerous employee discounts

Major duties, responsibilities, & expectations

Perform mobile and fixed site removal and installation of auto glass, and glass repairs. Utilizes hand and power tools to remove moldings, wipers, mirrors, windshields, door glass, and back glass minimizing any vehicle damage that could occur. Glass repair and replacement will be completed per industry / AAA specifications.
Review daily auto glass jobs itinerary and ensure that replacement glass has arrived in good condition from supplier and additional parts / items for installations are on hand. Technician will communicate with Auto Glass Supervisor, CSR's, and suppliers to resolve any discrepancies.
Responsible to provide outstanding level of member / customer satisfaction and will represent AAA in a professional manner. Work closely with Auto Glass Supervisors and CSR's to quickly resolve any service/quality issues.
Responsible to maintain a clean and safe work environment and adhere to OSHA safety and compliance standards. Responsible to report accidents and injuries immediately to supervisor and communicate unsafe situations to prevent accidents
May perform other duties as assigned.

Requirements

High School Diploma or GED required
At least three years of experience as an Auto Glass Technician
Valid AZ drivers license and current 39 month driving record
National Glass Association (NGA) certification desired. Required to obtain NGA certification within 60 days of employment or as determined by management
Must be 21 years of age for insurance purposes

Physical Requirements

#auto

Apply Today

Administrative Assistant

Walnut Creek, California

At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work.

Why Work For Us?

Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Summary:

Provides executive administrative support to one or more senior executive who oversee multiple departments within the same division.

Essential Functions

Strong management of scheduling all internal and external meetings, travel plans, conference calls and day to day activities for senior executive(s)
Must be able to be discrete while performing confidential secretarial functions including preparing confidential correspondence, reports and other complex documents
Requires continuous use of technical and business vocabulary and a detailed knowledge of company operations, organizational procedures, and resources
Writes correspondence on behalf of the senior executive(s). Responds to external correspondence
Types memos, purchase requisitions, payment requests and other department forms and documents
Organizes programs, events, meetings or conferences by arranging facilities and caterers, issuing information or invitations, negotiating vendor contracts and controlling event budget
Conducts budget, general ledger reconciliation duties, prepares reports and financial data
Reconciles corporate credit card account(s) and prepares expense reports

Knowledge/Skills/Abilities

Strong skills in developing effective relationships, communication skills, managing expectations in a fast paced organization
Strong interpersonal, organizational and communication skills are required, with the ability to partner with managers at all levels in multiple divisions
Acts independently and demonstrates effective conflict resolution skills in developing recommendations and solutions to solve complex issues in an effort to anticipate senior executive(s) needs
Highly proficient written and verbal communication skills required
Expert in Microsoft Excel and PowerPoint system applications
Bilingual communication skills (preferred)

Education & Experience / Licenses & Certification

8+ years of executive assistant experience to senior level executives in a mid-to large company
6 years in a corporate environment at a senior leadership level
BS/BA Degree or some college coursework (preferred)
2 years in a supervisory role (preferred)

Work Environment/Physical Requirements

Works in an office environment sitting at a desk, table or computer workstation for extended periods of time.
May travel by car, plane or other form of transportation to attend business meetings or conferences.
Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

#CORP

Apply Today

AAA Branch Virtual Interview Event

Newark, California

Our AAA Recruiter will host 20 minute video interviews with qualified candidates. Sign up below.

Date: Monday, May 17th from 9am - 5pm AND Friday, May 21st from 9am - 5pm

Virtual Location: Please register and upload your resume using this link: https://aaancnu.hirevue.com/signup/F82UsutTZjcTaUSXHn32wc/

Why Work For Us?

Great Pay – Paid training and competitive hourly rate + incentives.
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay.
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

Summary:

Essential Functions

Performs routine sales, service and operational functions for AAA Members including; DMV, cashiering, auto travel, notary and insurance sales support, with expectations for maintaining required standards, policies and procedures.
Understands and actively promotes products and services to achieve individual goals in support of meeting organization goals and objectives.
Overcomes obstacles that create barriers to Team Member or branch efforts and identifies process improvement opportunities and proposes solutions.
Acts as an agent for change while promoting AAA’s guiding principles and core values.

Knowledge/Skills/Abilities

Demonstrates sales and service skills. Able to effectively interact, face-to-face, with new, prospective and existing Members.
Accuracy and comfort handling money, making change, balancing cash drawer.
Good computer skills, proficient in both reading and basic arithmetic.
Good written and verbal communication skills in person and over the phone.
Ability to multitask in response to requests, requirements and Member/Team Member expectations. Ability to accept feedback and correct course as necessary.

Education & Experience / Licenses & Certification

High school diploma or GED required.
Two years sales or customer service experience.
Experience working with sales and service standards and goals.
Current & valid Driver's License with clean history may be required.
Bonding and fingerprinting may be required.
P&C Licensing may be required.
Bilingual Spanish or Chinese preferred!

Work Environment/Physical Requirements

Works in a variety of office environments where standing, walking or sitting at a desk, table or computer workstation may be required for extended periods of time.
May travel by car, plane or other form of transportation to attend business meetings or conferences.
May be required to work in one or more locations in a defined service area. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

#MEL

Apply Today

Insurance Sales Agent

Sparks, Nevada

Why work for us?

Compensation – Generous base plus commission pay structure with the ability to earn commission on every policy
Licensing Assistance – AAA will reimburse a portion of the costs of licensure
No Overhead Costs – W-2 structure with dedication space in a AAA NCNU branch.
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay.
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

Summary:

Sales Agents serve our Members by selling Property & Casualty and Roadside Assistance insurance that meets the Member’s needs.

Essential Functions

Uses sales techniques and product knowledge to identify customer-specific needs to generate new sales, retain existing insured’s and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.
Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Associate’s manager.
Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.
Consistently provides all Members with a sales and service experience that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.
Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.
Responds to customer inquiries and requests relating to insurance products and membership.
Researches and resolves customer service issues. Often assists the insured in initiating the first notice of loss on claims.

Education & Experience/Licenses & Certifications

High school diploma or GED required. Bachelor's degree in a relevant field preferred.
2 to 4 years of sales experience preferred.
Currently possesses, or has the ability to acquire unrestricted state issued license(s) required to place property and casualty insurance within twenty-one (21) calendar days of start date. Depending on start date, active property and casualty license(s) may be required.

Work Environment/Physical Requirements

Works in an office environment sitting at a desk, table or computer workstation for extended periods of time. May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

#IA

Apply Today

Member Experience Associate

Redding, California

Why Work For Us?

Great Pay – Paid training and competitive hourly base + incentives.
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay.
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

Summary:

Essential Functions

Performs routine sales, service and operational functions for AAA Members including; DMV, cashiering, auto travel, notary and insurance sales support, with expectations for maintaining required standards, policies and procedures.
Understands and actively promotes products and services to achieve individual goals in support of meeting organization goals and objectives.
Overcomes obstacles that create barriers to Team Member or branch efforts and identifies process improvement opportunities and proposes solutions.
Acts as an agent for change while promoting AAA’s guiding principles and core values.

Knowledge/Skills/Abilities

Demonstrates sales and service skills. Able to effectively interact, face-to-face, with new, prospective and existing Members.
Accuracy and comfort handling money, making change, balancing cash drawer.
Good computer skills, proficient in both reading and basic arithmetic.
Good written and verbal communication skills in person and over the phone.
Ability to multitask in response to requests, requirements and Member/Team Member expectations. Ability to accept feedback and correct course as necessary.

Education & Experience / Licenses & Certification

High school diploma or GED required.
Two years sales or customer service experience.
Experience working with sales and service standards and goals.
Current & valid Driver's License with clean history may be required.
Bonding and fingerprinting may be required.
P&C Licensing may be required.

Work Environment/Physical Requirements

Works in a variety of office environments where standing, walking or sitting at a desk, table or computer workstation may be required for extended periods of time.
May travel by car, plane or other form of transportation to attend business meetings or conferences.
May be required to work in one or more locations in a defined service area. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

#MEA

Apply Today

Member Experience Associate

Santa Rosa, California

Why Work For Us?

Great Pay – Paid training and competitive hourly base + incentives.
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay.
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

Summary:

Essential Functions

Performs routine sales, service and operational functions for AAA Members including; DMV, cashiering, auto travel, notary and insurance sales support, with expectations for maintaining required standards, policies and procedures.
Understands and actively promotes products and services to achieve individual goals in support of meeting organization goals and objectives.
Overcomes obstacles that create barriers to Team Member or branch efforts and identifies process improvement opportunities and proposes solutions.
Acts as an agent for change while promoting AAA’s guiding principles and core values.

Knowledge/Skills/Abilities

Demonstrates sales and service skills. Able to effectively interact, face-to-face, with new, prospective and existing Members.
Accuracy and comfort handling money, making change, balancing cash drawer.
Good computer skills, proficient in both reading and basic arithmetic.
Good written and verbal communication skills in person and over the phone.
Ability to multitask in response to requests, requirements and Member/Team Member expectations. Ability to accept feedback and correct course as necessary.

Education & Experience / Licenses & Certification

High school diploma or GED required.
Two years sales or customer service experience.
Experience working with sales and service standards and goals.
Current & valid Driver's License with clean history may be required.
Bonding and fingerprinting may be required.
P&C Licensing is preferred and may be required once employed
Bilingual Spanish preferred.

Work Environment/Physical Requirements

Works in a variety of office environments where standing, walking or sitting at a desk, table or computer workstation may be required for extended periods of time.
May travel by car, plane or other form of transportation to attend business meetings or conferences.
May be required to work in one or more locations in a defined service area. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

#MEL

Apply Today

Call Center Business Analyst

Tempe, Arizona

AAA recently acquired SAFE Security, the 11th largest smart home security company in the United States, with the vision to become the most trusted brand in this industry. With your help, we aspire to provide the same peace of mind at home as we have provided on the roads for the last 100 years.

WHY WORK FOR US?

Benefits – Medical, Dental, Vision, wellness program and more!
Retirement - 401k Matching up to 4%
Paid Time Off – Ten hours per month, nine holidays annually

Call Center Business Analyst

Our Call Center Business Analyst supports the Call Center strategy and objectives by identifying trends and analyzing data to identify opportunities and drive and track key performance indicators (KPIs) as well as build dashboards and reports in Tableau or SQL server reporting services (SSRS).

Essential Functions

Collects operational /product/ financial data, conducts research and performs complex analysis (competitive, financial, industry, regulatory). Determines possible implications on various divisions/ departments and makes recommendations as needed.
Reviews and analyzes the call center operational reports. Interprets the contents for management, alerts them to significant issues and / or opportunity trends.
Develops and prepares reports for management. Supports findings with research, statistical analysis, rationale, and other related activities for use in management decisions. These include analytical models for decision making.
Develops a variety of reporting methodologies to capture identified trends and recommends solutions, strategies and actions. This includes, developing charts, graphs, tables that consolidate data in a meaningful way for review by management.
May assist in larger projects and/or assume responsibility for a portion of the project

Knowledge/Skills/Abilities

Mathematical or statistical skills needed
Has strong analytical and organizational skills
Has business writing skills (preferred)
Project management experience skills to accurately complete detail data assignments, understand and interpret broad operational / product concepts and their application to the business unit and AAA
Has basic understanding of operational / product / financial concepts as they apply to business unit and AAA (preferred)
Strong understanding of the use and development of operational models and other related reporting software (preferred)

Education & Experience / Licenses & Certification

Bachelor's degree in related area or an equivalent combination of education and experience
3 – 5 years experience conducting reporting, metric, performance management or business analysis

#VIC_RX

Apply Today

Director, Internal Audit (IT)

Walnut Creek, California

Why Work For Us?

Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Our Internal Audit Internal team is seeking an experienced Director to perform and/or lead moderate to complex operational, financial and IT audits. The Audit Director will provide leadership and coaching to a team of internal audit professionals throughout the execution of the audits and ensure the audit reports and supporting work papers meet department requirements and professional standards. This role will perform and supervise engagements in the areas of application management, technical management, service desk, and operations Management. The ideal candidate will have experience dealing with processes related to service design and strategy, service operation and transition.

Essential Functions

Perform and/or manage assigned audit projects to ensure audits are completed as scheduled and staff is utilized efficiently.
Ensure audits are adequately planned and risk assessments are completed to identify and evaluate potential business risks.
Review and approve audit workpapers and reports to ensure key risks and controls are addressed and test procedures support the audit objectives.
Coordinate with the business units to ensure that management remediation plans are practical, effective and implemented as agreed.
Provide leadership and coaching to a team of internal audit professionals.
Contribute to the preparation of the annual audit plan.
Stay abreast of best practices both internally and externally and introduce those practices to the company as applicable.

Knowledge/Skills/Abilities

Excellent verbal and written communication skills
Ability to quickly comprehend the critical inputs, outputs and processes within a variety of business units and apply that understanding to planning, assignment, and/or execution of tasks for an audit project
Ability to apply critical thinking and analytical techniques
Strong interpersonal skills – track record of working with people at all levels of an organization to facilitate positive changes
Extensive project management experience.
Detail oriented
Knowledge of IIA professional standards
Knowledge of audit analytics software ACL, IDEA, Alteryx (preferred)
Understanding of IT risk assessment and audit procedures
Knowledge of TeamMate software (preferred)
Knowledge of property and casualty insurance (preferred)

Education & Experience / Licenses & Certification

ITIL Certified with at least 7 years’ experience, CISA, CIA, CPA desirable
At least 3 years people management experience.
Minimum of 5 years in a IT leadership role experience

Apply Today

Insurance Sales Agent

Phoenix, Arizona

Why work for us?

Compensation – Generous base plus commission pay structure with the ability to earn commission on every policy
Licensing Assistance – AAA will reimburse a portion of the costs of licensure
No Overhead Costs – W-2 structure with dedication space in a AAA Arizona branch.
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay.
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

Summary

Sales Agents serve our Members by selling Property & Casualty and Roadside Assistance insurance that meets the Member’s needs.

Essential Functions

Uses sales techniques and product knowledge to identify customer-specific needs to generate new sales, retain existing insured’s and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.
Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Associate’s manager.
Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.
Consistently provides all Members with a sales and service experience that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.
Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.
Responds to customer inquiries and requests relating to insurance products and membership.
Researches and resolves customer service issues. Often assists the insured in initiating the first notice of loss on claims.

Education & Experience/Licenses & Certifications

High school diploma or GED required. Bachelor's degree in a relevant field preferred.
2 to 4 years of sales experience preferred.
Currently possesses, or has the ability to acquire unrestricted state issued license(s) required to place property and casualty insurance within twenty-one (21) calendar days of start date. Depending on start date, active property and casualty license(s) may be required.

Work Environment/Physical Requirements

Works in an office environment sitting at a desk, table or computer workstation for extended periods of time. May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

#IA

Apply Today

Director, MSC Sales and Service Insurance

Clearfield, Utah

Why Work For Us?

Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Summary

This position is responsible for managing the overall growth, development, profitability, and member satisfaction of one or more DSU teams

Essential Functions

Accountable for delivery of revenue and profitability through DSU team(s) P&L management.
Responsible for the sale of all AAA products (Membership, P&C Insurance and Travel).
Tracks and analyzes all sales metrics to optimize distribution strategy of all lead sources.
Forecasts staffing needs and maintains staffing pipeline through active recruiting.
Conducts performance evaluation, implements sales actions plans/coaching, and performance management activities for employees.
Ensures compliance with AAA policies, procedures, standards and regulations.
Provides feedback to assist in competitive positioning of AAA products and services (e.g., products, pricing, distribution approaches).

Knowledge/Skills/Abilities

Strong business acumen skills
Strong written and verbal communication skills.
Strong problem-solving, quantitative and analytical skills with a proven ability to make data-driven decisions
P&L accountability and/or progressively responsible revenue/expense accountability (preferred)
In-depth knowledge of Membership, Insurance, Travel, Retail or Financial Services organization(s) (Preferred)
Knowledge of AAA products and systems (Preferred)

Education & Experience / Licenses & Certification

3-5 years Sales and/or service experience
2 + years Supervisory experience in travel, retail sales, insurance or service industry. Comparable experience in a management capacity may also be considered. (Preferred)
Property and Casualty License (Preferred)
Bachelor’s Degree Preferred
High School Diploma or GED
Valid Driver's License
Bi-lingual communication skills (Preferred)
Strong computer skills, including proficiency with MS Office applications (Word, Excel, PowerPoint, Outlook)

Work Environment/Physical Requirements

Entire work time is conducted in an office setting
Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.
Must be able to understand and follow complex instructions

**Please note that you will be asked to complete a candidate assessment following your application, via email. Your application will not be considered until the assessment has been completed.**

Apply Today

AAA Tow Driver

Tucson, Arizona

At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Why work for us?

Great Pay – $15.38/hour
Bonus- Generous Monthly Incentive bonus
Training – You’ll attend a thorough, comprehensive, training program
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Paid Time Off – Ten hours per month, ten holidays annually, and 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members
Advance opportunities and more!

What our Roadside Service Technicians do:

Driving and operating a service vehicle (i.e. loading/towing vehicles, flat tire changes, lock-out, fuel delivery services, etc.)
On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving
Utilizing on-board computer, radio communications, and mapping systems
Completion of daily paperwork (i.e. call-logs, battery invoices, cash receipts, etc.)
Inspecting and submitting maintenance reports of company vehicles for safe and efficient operation
Education and training. I.E.: AAA Compliance Training, RPST,TSAAC, Lock-out, PSP, Battery Service Training

Education & Experience/Licenses & Certification

Must be at least 21 years of age to operate AAA vehicles
Must have open shift availability
Ability to drive a manual/automatic shift vehicle
Customer service skills and the ability to interact with a wide-range of people
Basic math skills
Basic automotive/mechanic knowledge and experience operating a motor vehicle with a valid driver’s license
Basic computer knowledge

Work Environment/Physical Requirements:

**Please note that you will be asked to complete a candidate assessment following your application, via email. Your application will not be considered until the assessment has been completed.**

Apply Today

Senior Product Analyst

Walnut Creek, California

Summary

Reporting to the Manager of Product Analytics, the Senior Marketing Product Analyst will have product knowledge and be assigned responsibility for conducting data analytics to drive business results and goals. The role, will work on the marketing analytics lifecycle, from recommending campaigns and experiments, to developing foundational dashboards and leveraging data to drive key strategic decisions.

Essential Functions

Functions as the analytics partner for integrated marketing campaigns, including establishing consistent tracking, KPIs, and dashboards
Performs complex analysis of data and the relationship to operational and financial objectives of the organization. Proactively analyzes data and delivers insights to business customers to deepen their understanding of key issues
Collaborates with internal and external partners/ stakeholders to investigate issues, make recommendations and develops action plans to achieve goals
Identifies and troubleshoots data issues, working with IT and other areas as needed
Pulls data from internal and external partners to evaluate performance and develop insights on marketing campaigns and allocation of creative assets
Performs return on Investment (ROI) calculations to improve cost per key performance indicators (KPI) on marketing campaigns, including digital and traditional and provides recommendations to product managers on ways to improve marketing efficiencies
Analyze return on marketing investment (ROMI), lifetime value (LTV) and attribution model data to present insights to Product Managers(PM, Associate Product Managers (APM), on how/where best to drive business forward
Coaches & mentors teammates on standard analytic approach and actions to take to ensure high quality and effectiveness

Knowledge/Skills/Abilities

Knowledge of AAA business & product concepts
Ability to structure and conduct data analyses relevant to complex business issues using research, analytical, data processing and mathematical skills
Drive interpretation, socialization, and adoption of analytics insights with demonstrated ability to make effective formal presentations and make recommendations to improve marketing efficiency
Oral and business writing communication skills and the ability to share analyses and recommendations to non-technical audiences
Understanding of marketing channels and impact on marketing effectiveness. Experience in data-oriented marketing channels like digital and direct mail
Creative problem solver, positively challenging the status quo to drive solutions with a can-do attitude to overcome any obstacles and get things done
Experience writing and optimizing SQL queries, data mining and working with large data sets, Knowledge of database structures including relational database concepts
Advanced Microsoft Excel skills, including charts/graphs, pivot tables, lookups, and complex nested formulas
Experience with business intelligence, reporting and visualization platforms (Tableau, DOMO, Looker, Cognos etc)
Proficiency in MS-PowerPoint or Google Slides

Education & Experience/Licenses & Certification

Bachelor's degree in a related area, advanced degree preferred
5+ years in a data-centric business-to-consumer role (e.g. Marketing Analytics, Product Analytics, Customer Data Analytics, Applied Data Science, etc.)
SCRUM certified and/ or agile methodology experience
Executive presence and ability to collaborate with senior leadership
Expertise in SQL and proficiency in another data programming language (Python, R, etc.)

Apply Today

Marketing Analyst - Remote - Must Live in Arizona or Utah

Phoenix, Arizona

Why Work For Us?

Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Summary

Essential Functions

Functions as the analytics partner for integrated marketing campaigns, including establishing consistent tracking, KPIs, and dashboards
Performs analysis of data and the relationship to operational and financial objectives of the organization. Analyzes data and delivers insights to business customers to deepen their understanding of key issues
Collaborates with internal and external partners/ stakeholders to investigate issues, make recommendations and develops action plans to achieve goals
Identifies and troubleshoots data issues, working with IT and other areas as needed
Pulls data from internal and external partners to evaluate performance and develop insights on marketing campaigns
Performs return on Investment (ROI) calculations to improve cost per key performance indicators (KPI) on marketing campaigns, including digital and traditional and provides recommendations to product managers on ways to improve marketing efficiencies
Gathers inputs for return on marketing investment (ROMI), lifetime value (LTV) and attribution model data

Knowledge/Skills/Abilities

Knowledge of AAA business & product concepts
Ability to structure and conduct data analyses relevant to complex business issues using research, analytical, data processing and mathematical skills
Oral and business writing communication skills and the ability to share analyses and recommendations to non-technical audiences
Understanding of marketing channels and impact on marketing effectiveness. Experience in data-oriented marketing channels like digital and direct mail
Creative problem solver, positively challenging the status quo to drive solutions with a can-do attitude to overcome any obstacles and get things done
Experience writing and optimizing SQL queries, data mining and working with large data sets, Knowledge of database structures including relational database concepts
Advanced Microsoft Excel skills, including charts/graphs, pivot tables, lookups, and complex nested formulas
Experience with business intelligence, reporting and visualization platforms (Tableau, DOMO, Looker, Cognos etc)
Proficiency in MS-PowerPoint or Google Slides

Education & Experience/Licenses & Certification

Bachelor's degree in a related area, advanced degree preferred
3-5 years in a data-centric business-to-consumer role (e.g. Marketing Analytics, Product Analytics, Customer Data Analytics, Applied Data Science, etc.)
SCRUM certified and/ or agile methodology experience
Expertise in SQL and proficiency in another data programming language (Python, R, etc.)

#CATH_R

Apply Today

Member Experience Associate

San Jose, California

Summary:

Essential Functions

Performs routine sales, service and operational functions for AAA Members including; DMV, cashiering, auto travel, notary and insurance sales support, with expectations for maintaining required standards, policies and procedures.
Understands and actively promotes products and services to achieve individual goals in support of meeting organization goals and objectives.
Overcomes obstacles that create barriers to Team Member or branch efforts and identifies process improvement opportunities and proposes solutions.
Acts as an agent for change while promoting AAA’s guiding principles and core values.

Knowledge/Skills/Abilities

Demonstrates sales and service skills. Able to effectively interact, face-to-face, with new, prospective and existing Members.
Accuracy and comfort handling money, making change, balancing cash drawer.
Good computer skills, proficient in both reading and basic arithmetic.
Good written and verbal communication skills in person and over the phone.
Ability to multitask in response to requests, requirements and Member/Team Member expectations. Ability to accept feedback and correct course as necessary.

Education & Experience / Licenses & Certification

High school diploma or GED required.
Two years sales or customer service experience.
Experience working with sales and service standards and goals.
Current & valid Driver's License with clean history may be required.
Bonding and fingerprinting may be required.
P&C Licensing is preferred and may be required upon hire.
Bilingual Spanish preferred

Work Environment/Physical Requirements

Works in a variety of office environments where standing, walking or sitting at a desk, table or computer workstation may be required for extended periods of time.
May travel by car, plane or other form of transportation to attend business meetings or conferences.
May be required to work in one or more locations in a defined service area. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

#MEL

Apply Today

High Volume Recruiter

Phoenix, Arizona

Why Work For Us?

Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan
Paid Time Off- Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Essential Functions

Develops hiring profiles, sourcing, and interview strategies informed by regular interaction with business hiring managers.
May act as LOB lead for a functional area to ensure recruiting activities for multiple function, complex, and larger business areas support agreed upon sourcing and hiring strategy.
Delivers timely, cost-effective, and quality hires.
Consults with the business which may include attending business meetings, visiting business sites, side-by-side shadowing of jobs for which hiring is needed.
Conducts In-depth candidate screening.
Interviews to meet hiring profiles.
Networks to ensure readiness of pipeline of candidates to meet the business need. Ability to identify a steady stream of prospective talent in anticipation of future talent needs. Ability to leverage Web
2.0 technologies to locate, engage, and attract perspective candidates.

Knowledge/Skills/Abilities

Strong attention to detail, process-oriented focus,
Able to manage high volume workload on a consistent basis.
Able to take direction from multiple sources.
Strong organizational skills.
Bilingual communication skills (preferred)

Education & Experience / Licenses & Certification

High School diploma or GED. (required)
1-2+ yrs specialized recruiting experience (preferred)
Professional certification (PHR/SPHR, etc.) (preferred)

Work Environment/Physical Requirements

Works in an office environment sitting at a desk, table or computer workstation for extended periods of time.
May travel by car, plane or other form of transportation to attend business meetings or conferences.
Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

#MOR

Apply Today

AAA Tow Truck Driver

Phoenix, Arizona

Description

At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Why work for us?

Great Pay – $15.38/hour
Bonus- Generous Monthly Incentive bonus
Training – You’ll attend a thorough, comprehensive, training program
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Paid Time Off – Ten hours per month, ten holidays annually, and 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members
Advance opportunities and more!

What our Roadside Service Technicians do:

Driving and operating a service vehicle (i.e. loading/towing vehicles, flat tire changes, lock-out, fuel delivery services, etc.)
On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving
Utilizing on-board computer, radio communications, and mapping systems
Completion of daily paperwork (i.e. call-logs, battery invoices, cash receipts, etc.)
Inspecting and submitting maintenance reports of company vehicles for safe and efficient operation
Education and training. I.E.: AAA Compliance Training, RPST,TSAAC, Lock-out, PSP, Battery Service Training

Education & Experience/Licenses & Certification

Must be at least 21 years of age to operate AAA vehicles
Must have open shift availability
Ability to drive a manual/automatic shift vehicle
Customer service skills and the ability to interact with a wide-range of people
Basic math skills
Basic automotive/mechanic knowledge and experience operating a motor vehicle with a valid driver’s license
Basic computer knowledge

Work Environment/Physical Requirements:

**Please note that you will be asked to complete a candidate assessment following your application, via email. Your application will not be considered until the assessment has been completed.**

#ERS

Apply Today

Life Insurance Agent

Ogden, Utah

Essential Functions

Maximizes life insurance market penetration with current members and property/casualty insureds and stays vigilant for new sales opportunities. Maintains high quality production and persistency standards to assure profitable growth. Identifies and develops sales opportunities within the community. Follows company approved sales process in the completion of required financial, activity and sales reporting.
Provides life sales support and training on lead development and identification for the frontline employees, Insurance Sales Agents (P/C) and other staff who come in contact with members/ insureds. Establishes and maintains strong working relationships with front line employees, Sales Agents and the branch management team. Notifies Agents in a timely manner of result with referred lead. Provides leads from life insureds and other calls to Sales Agents for other products/services, i.e., membership, auto/homeowners and travel insurance.
Stays well-informed of changes and developments in policy and/or external practices. Attends meetings to obtain information, provide input, keep lines of communication open, stay updated and offer sales ideas when appropriate. Keeps current in industry; maintains continuing education for licensure.
Develops annual business plan with input and involvement from the Life Sales Manager to meet goals and determine responsibilities, including new business life sales, quality standards, as well as building outstanding customer relationships. Reviews plan objectives and reassesses strategies to align performance relative to annual sales goals.
Ensures compliance with NCNU and AAA Life and regulations, as well as external regulations

Knowledge/Skills/Abilities

Strong interpersonal, presentation and communication skills needed to interact with staff, members and insureds effectively
Ability to cultivate relationships with peers and staff; educates staff to make referrals to Life Insurance
Agents
Computer skills in basic software applications, and navigating business applications specific to life insurance
Demonstrated skills in selling life insurance and annuities; Skills to develop, track and effectively follow up on leads (preferred)
Strong knowledge in sales techniques, life product line illustrations, features and benefits (preferred)
Demonstrated skills in prospecting and lead generation abilities (preferred)
Bilingual communication skills (preferred)

Education & Experience/Licenses & Certification

High School Diploma or GED
Valid Automobile Operator's License
Active State Resident Life Insurance License
Bachelor's degree in related area or an equivalent combination of education and experience
(preferred)
1+ years experience in Life Insurance and/or Annuity Sales (preferred)
CLU, ChFC and/or LUTCF Designations (preferred)

Work Environment/Physical Requirements

Works in an office environment sitting at a desk, table or computer workstation for extended periods of time. May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

#LIFE

Apply Today

House Manager Team Leader - Member Care

Clearfield, Utah

Essential Functions:

60% Supervisory

Provides daily direction and communication to team members to ensure Member inquiries and concerns are resolved in a timely, efficient and knowledgeable manner.
With Training team, create training material and trains and coaches team members.
Meets with team members on a regular basis to provide performance feedback.
Supervises departmental work activities and ensures scheduling adherence to achieve business objectives.
Responsible for goal setting, on-going performance feedback and evaluation and documentation of performance for team
Monitors, audits and reports daily team and individual performance statistics and provides efficiency improvement recommendations to management.
Assists in the development, updating and implementation of disciplined operating practices.
Participates in the recruitment process of potential team members including but not limited to screening applicants, interviewing, and employment decision.
Ensures team is in compliance with policies, procedures, standards and regulations. Keeps management informed of issues.
Assists in managing department expenses (e.g. overtime, rewards & recognition, travel, meal, office supplies).

20% Customer Service

Manages Member Escalations

Responds to Member Emails
Schedules Member visits

20% Operations

Maintains knowledge of House Manager business and serves as subject matter expert.
Oversees the scheduling of House Manager Associates
Coordinates work tickets with House Manager Associates
Performs other related duties as assigned.

Knowledge/Skills/Abilities:

Leadership capability of direct and non-direct reports
Strong written and verbal communication
Strong computer skills, including proficiency with MS Office applications (Word, Excel, PowerPoint)
Bi-lingual communication skills (Preferred)
Operations management experience (Preferred)
Knowledge of AAA products and systems (Preferred)

Education & Experience / Licenses & Certification

Customer/Member service experience
Supervisory experience in service industry. Comparable experience in a team lead capacity may also be considered. (Preferred)
Bachelor’s Degree Preferred
High School Diploma or GED required
Valid Driver's License Work Environment/Physical Requirements
Entire work time is conducted in an office setting
Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.
Must be able to understand and follow complex instructions

Apply Today

Lead Developer - Fullstack - Node Js, React, Go - Remote - Must Live in Arizona or Utah

Clearfield, Utah

Why Work For Us

Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Work from home opportunity - Candidates must be located in Utah or Arizona

Summary:

Essential Functions

Define technical approach and assign to team for development. Documents solutions with concise and clear explanations
Leads efforts to improve site availability and performance. Implements new digital technologies, upgrades and enhancements
Provides technical direction to web development team to ensure projects align with technical strategy
Collaborate and scope requested new digital features, and analyzes user needs to determine technical requirements.
Writes consistent, clean and maintainable code. Evaluate code to ensure that it is valid, is properly structured, meets industry standards, and is compatible with various browsers, devices, or operating systems.
Stays current on latest trends in web technologies and application design
Formalizes a system for new developer onboarding and ongoing training regiments
Work with front-end and back end developers and designer to provide guidance on best practices

Knowledge/Skills/Abilities

Deep Drupal expertise and prior experience building, leading and architecting Drupal applications

-OR-

Expert knowledge of all parts of the web stack – HTML/Javascript/CSS, web servers, app servers, caching, database development, tool development with a specific emphasis on web development and presentation layer technologies
Deep experience architecting web solutions

-OR-

Experience writing technical design docs and driving them through development
Demonstrated strong technical leadership
Ability to guide technical discussions with both technical and non-technical audiences
Ability to perform complex Drupal development tasks including custom module development using the Drupal API system and hooks from major Drupal core systems

Education & Experience/Licenses & Certification

Bachelor's degree in related area or an equivalent combination of education and experience.
10+ years Minimum experience architecting web solutions
5+ years training and mentoring a team of developers, preferably in an agile environment

Work Environment/Physical Requirements

**Please note that you will be asked to complete a candidate assessment following your application, via email. Your application will not be considered until the

assessment has been completed.**

#CATH_RX

Apply Today

Automotive Technician

Peoria, Arizona

Sun City Auto Center Opening Spring of 2021!

Come Join Us

Check out the benefits!

State of the art equipment with regular software updates
Paid training with opportunities for growth
Tuition reimbursement for automotive education and ASE Certifications
Clean well equipped shops with consistent car count
Exceptional benefits within 30 days of hire, with employer contribution to medical/Dental/Vision premiums
401K Matching $1 to $1 up to 6% annually
15 Paid Days off (20 after 1 year) + 9 paid holidays, some Saturdays and no Sundays
A free AAA Membership and numerous employee discounts

Job Responsibilities:

Performs work that is indicated on Approved Repair Orders.
Performs only needed and or customer requested services on vehicles.
Performs all repairs according to MAP (Motorist Assurance Program), OEM (Original Equipment Manufacturers) or accepted industry standard procedures
Assures all repairs are for the benefit of the member/customer.
Test drives all vehicles when practical for any/all performance or drivability concerns before performing work
- Exception: when unsafe or vehicle not drivable
- Retest drives after repairs completed to verify that repair solved defined problems
Maintains clean and safe work environment; cleans spills and debris immediately to reduce hazards
Maintain company provided equipment and machinery
Follows company and industry safety rules and regulations
Reports all unsafe conditions to supervisor including but not limited to lifts, overhead doors, and equipment
Attends all required training, seeks additional training to maintain and increase effectiveness
Keeps up to date on industry trends and repair procedures.
Attends and successfully completes at least 24 hours of continuing auto repair training per year sponsored and/or provided by the club.
Maintains customer vehicles in regard to cleanliness and does not tune or otherwise adjust any controls within the vehicle.
Verifies as soon as practicable that parts ordered for the vehicle assigned to them are correct.
Performs digital inspection and documents to their full potential. Notates all pertinent information into the shop inspection or management system, attaches all photos or videos to illustrate repairs or needs to the inspection.
Assures all comeback related repairs are prioritized as directed by manager or lead.
Communicates effectively as necessary with manager, service advisors and other technicians to contribute to the overall performance of the location
Responsible for the safety and accuracy of all repairs made and or systems inspected to assure vehicle is as safe or more safe condition as was prior to work commencing
Performs other related duties as assigned.
Note: May require travel to different locations on an as needed basis

Knowledge/Skills/Abilities

Effective verbal and written communication skills in the language(s) required for the role, as justified for business necessity
Effective organization, interpersonal and negotiation skills
Ability to work scheduled hours as necessitated by business need
Math and computer skills with experience using software applications including word processing, browsers, and email
Member service focus
Ability to drive vehicles equipped with manual transmission
Knowledge of equipment/tool operation and diagnostic/repair procedures
Maintains 100% productivity as measured by dividing hours worked by labor hours flagged

Education & Experience/ Licenses & Certifications

High School diploma or equivalent certification (GED)
Valid driver license and acceptable driving record
At least four years experience as an automobile technician
ASE Master Tech with L1 certification level or equivalent OEM certifications and fulfills ASE requirement within one year of hire. .
Smog Repair and Testing Certification preferred (CA only)

Work Environment/Physical Requirements

Ability to lift and or carry up to 50lbs
Standing, bending, kneeling, pushing, reaching, lifting, climbing ladders
Exposure to loud noises

Apply Today

Service Advisor

Peoria, Arizona

Sun City Auto Center Opening Spring of 2021!

Come Join Us

Check out the benefits!

Exceptional benefits within 30 days of hire, with employer contribution to medical/Dental/Vision premiums
401K Matching $1 to $1 up to 6% annually
15 Paid Days off, some Saturdays and no Sunday work hours (20 days after 1 year)
Opportunities for growth
Clean well equipped shops with consistent car count
A free AAA Membership and numerous employee discounts

Summary

Essential Functions

First line sales agent for customers vehicles.
Responsible to sell and schedule vehicle repairs, write the repair orders, dispatch the job to the technician, provide estimates, sell additional repairs as needed, and inform the customer of repair status.
Required to collect payment, open and close cashier process.
Respond to customer concerns or complaints and escalate to
Management complaint the advisor is unable to resolve.
Answer incoming phone calls to schedule service appointments, follow-up calls with customer regarding repair status, outbound calls to prior and/or customers regarding service.
Maintain a safe and clean work area and assist to maintain safe and clean work areas as needed.
Participate in ongoing training as assigned by management. Study technical bulletins, industry magazines, and technical web sites.

Knowledge/Skills/Abilities

The requirements listed below are representative of the knowledge, skills, and/or abilities required to successfully perform the job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Previous sales and service advisor experience required

Education & Experience/Licenses & Certification

Indicate Federal or State Requirements; (Licensed to sell insurance products in the state, valid driver's license.)
Valid Arizona driver's license and current 39 month driving record.

Apply Today

Automotive Technician

Chandler, Arizona

Why Work With Us:

Check out the benefits!

14 locations with Sun City and Tempe coming soon.
Sign on Bonus - $2,500
Great Pay – $35K to $120K DOE, Hourly Pay, Wrench Rate and incentive plans
Clean well equipped shops with consistent car count and state of the art equipment
Paid training
Exceptional benefits within 30 days of hire, with employer contribution to medical/Dental/Vision premiums
401K Matching $1 to $1 up to 6% annually
15 Paid Days off (20 after 1 year) + 9 paid holidays, some Saturdays and no Sundays
Opportunities for growth
Tuition reimbursement for automotive education and ASE Certifications
A free AAA Membership and numerous employee discounts

What You'll Do.

Successfully complete automotive service and repair work
Perform work according to safety guidelines.
Complete vehicle inspection form and vehicle diagnostic form and submit to service advisor.
Complete documentation of repair work completed.
Advises service advisor of change in a vehicles status.
Inspect vehicles for additional needed repairs or maintenance and recommend them to the service advisors for sale to customers.
Responsible for maintaining a safe and clean work area.
Participate in ongoing training as assigned by management.
Study technical bulletins, industry magazines, and technical websites.

What You've Done.

3-5 years automotive repair experience
2+ ASE Certifications required or equivalent experience.
Valid Arizona driver’s license and current 39 month driving record.
Candidates will be considered if certifications have expired within the last 2 years.
Candidate will be required to re-certify in at least 2 areas at the next testing cycle as a condition of employment.

Work Environment/Physical Requirements

Ability to lift and or carry up to 50lbs
Standing, bending, kneeling, pushing, reaching, lifting, climbing ladders
Exposure to loud noises

PHYSICAL DEMANDS: Required by the Americans with Disabilities Act (ADA).
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions o this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk and hear, required to sit, occasionally required to stand and walk; use and to finger, handle, or feel; and reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, peripheral vision and the ability to focus. Identify specific hazards as necessary (use of chemicals, equipment, driving).

May be exposed to chemicals, pneumatic air, electrical, lifting, tripping and/or falling, drives member and/or company vehicle.

#MCC

Apply Today

Senior Business Analyst, A3 Smart Home

Tempe, Arizona

Why Work For Us?

Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Our Senior Business Analyst for our Smart Home product supports the overall business strategy and corporate objectives by extracting/cleaning data to perform analysis to support the identification of business needs and determine solutions to business problems. Senior level, competent to work in all phases of the unit’s assignments. Incumbents work with independence and require only guidance for complex or unusual assignments. May provide technical advice or analytics guidance to associates and other functional areas.

Essential Functions:

Performs evaluations on operations / products and develops/implements financial strategies covering a wide range of issues affecting business unit decision, profits and financial strength. Determines possible implications on various divisions/ departments and makes recommendations as needed.
Reviews and provides recommendations on the business unit’s operational / product / financial reports. Interprets the contents for management, alerts them to significant issues and / or opportunity trends.
Based on findings of identified trends and analysis conducted, participates in the development of division’s business plan in support of corporate objectives.
Develops and prepares complex Product and Operational reports for management. Performs variance and trend analysis. Supports findings with research, statistical analysis, rationale, and other related activities for use in management decisions. These include financial and analytical models for decision making.
Develops a variety of reporting methodologies to capture identified trends and recommends solutions, strategies and actions. This includes developing charts, graphs, tables that consolidate data in a meaningful way for review by management.
Reports on key metrics and provides recommendations to improve the division’s efficiency.
Reviews the tracking and reporting methodologies and recommends better ways to track and trend collected data to provide management with more meaningful ways to review the data.

Education, Skills and Knowledge:

Bachelor's degree in related or equivalent combination of education and experience
Advanced proficiency with SQL and Tableau
Strong mathematical skills needed
Advanced analytical skills to effectively identify problems and develop solutions
Strong communication, particularly in business writing
Project management experience to accurately complete detail data assignments, understand and interpret broad operational / product/ financial concepts and their application to the business unit and A3 Smart Home
Proficient in the use and development of operational / product / financial concepts as they apply to business unit and A3 Smart Home
Advanced interpersonal and inter-departmental skills
Strong understanding of the use and development of operational models and other related reporting software (preferred)
Business intelligence & visualization experience to program and build interactive dashboards for operational decisions (preferred)
5+ years experience conducting business and/or financial analysis
Master’s degree in related area (preferred)

VIC_RX

Apply Today

Outside Sales Representative

Tempe, Arizona

This position is responsible for creating new commercial accounts and providing existing clients upgrade options. They are also responsible recurring monthly revenues utilizing core integration services through professional consultations with new and existing clients. Increase the number of members using monthly recurring services and system installations to create revenue that supports the overall company revenue goals and objectives.

Why work for us?

Job Stability - Strong AAA Brand
Base salary, uncapped commission and car allowance
Great Benefits - Medical/Dental/Vision
Retirement - 401k matching up to 4%
Work/Life Balance - PTO 3 Weeks + 9 paid holidays

Responsibilities/Job Duties:

Conduct site visits with clients, design, and the project management teams
Review client budget requirements and match with lease/purchase options available
Review electronic multi system integration to eliminate the need for on-site support
Work with design team preparing estimates based on site evaluations
Prepare and present system proposals to new and existing clients
Give demonstration of current technology to show advantages of obsolete or vacant technology
Give system demos utilizing on-line or smart device apps
Manage/close company leads through a consultative sales approach
Create new business opportunities through new and existing clients
Grow and maintain a client base using constant communication strategies
Maintain and grow industry knowledge
Attend networking events, association events and others trade organized events
Keep current on AHJ and other governing municipality requirements to ensure compliance
Maintain trackers daily and weekly for client progress and sales status
Attend weekly sales meeting
Other duties as assigned

Knowledge and Skills:

2-3 years’ experience in a sales representative role
Experience in the area of security, fire, access control and video sales is a plus
High School Diploma or equivalent GED
Strong computer skills in Word, Excel and Outlook
Proficient with smart devices
Outstanding organizational and time management skills
Must be able to commute throughout the valley to client job sites.
Strong territory awareness, monitor and know what is going on in your region
Must be able to provide outstanding customer service
Must have strong verbal and written communication skills
Must be able to communicate professionally and effectively with external clients and internal stakeholders
Manage and plan daily and weekly schedule and workload to deliver on sales goals
Must be extremely self-motivated

#SAFE

Apply Today

General Service Technician

Goodyear, Arizona

Check out the benefits!

State of the art equipment
Tuition reimbursement for automotive education and ASE Certifications
Clean well equipped shops with consistent car count
Exceptional benefits within 30 days of hire, with employer contribution to medical/Dental/Vision premiums
401K Matching $1 to $1 up to 6% annually
15 Paid Days off (20 after 1 year) + 9 paid holidays, some Saturdays and no Sundays
A free AAA Membership and numerous employee discounts

Job Responsibilities:

Performs oil changes and lubrication service for member and nonmember vehicles.
Performs tire repairs and installation service for member and nonmember vehicles.
Performs other minor repairs as assigned by Lead Tech or Service Advisor, according to their abilities.
Assist upper level technicians as needed and for experience.
Test drives vehicles when practical for any/all performance or drivability concerns before performing work
- Exception: when unsafe or vehicle not drivable
- Retest drives after repairs completed to verify that repair solved defined problems
Maintains clean and safe work environment; cleans spills and debris immediately to reduce hazards
Maintain company provided equipment and machinery
Follows company and industry safety rules and regulations
Reports all unsafe conditions to supervisor including but not limited to lifts, overhead doors, and equipment
Attends all required training, seeks additional training to maintain and increase effectiveness
Keeps up to date on industry trends and repair procedures.
Attends and successfully completes at least 12 hours of continuing auto repair training per year sponsored and/or provided by the club.
Maintains customer vehicles in regard to cleanliness and does not tune or otherwise adjust any controls within the vehicle.
Verifies as soon as practicable that parts ordered for the vehicle assigned to them are correct.
Performs all repairs according to MAP (Motorist Assurance Program), OEM (Original Equipment Manufacturers) or accepted industry standard.
Performs digital inspection and documents to their full potential. Notates all pertinent information into the shop inspection or management system, attaches all photos or videos to illustrate repairs or needs to the inspection.
Assures all comeback related repairs are prioritized as directed by manager or lead.
Communicates effectively as necessary with manager, service advisors and other technicians to contribute to the overall performance of the location
Responsible for the safety and accuracy of all repairs made and or systems inspected to assure vehicle is as safe or more safe condition as was prior to work commencing
Performs other related duties as assigned.
Note: May require travel to different locations on an as needed basis

Knowledge/Skills/Abilities

Effective verbal and written communication skills in the language(s) required for the role, as justified for business necessity
Effective organization, interpersonal and negotiation skills
Ability to work scheduled hours as necessitated by business need
Math and computer skills with experience using software applications including word processing, spreadsheets, browsers, and email
Member service focus
Automotive/mechanical background
Ability to drive vehicles equipped with manual transmission
Knowledge of equipment/tool operation and diagnostic/repair procedures
Maintains 20% productivity measured by hours worked/hours flagged

Education & Experience/ Licenses & Certifications

High School diploma or equivalent certification (GED)
Valid driver license and acceptable driving record
Six months experience in general repair, lube services and or tire shop

Work Environment/Physical Requirements

Ability to lift and or carry up to 50lbs
Standing, bending, kneeling, pushing, reaching, lifting, climbing ladders
Exposure to loud noises

Apply Today

Automotive Technician

Phoenix, Arizona

Why Work With Us:

Check out the benefits!

State of the art equipment
Paid training with opportunities for growth
Tuition reimbursement for automotive education and ASE Certifications
Clean well equipped shops with consistent car count
Exceptional benefits within 30 days of hire, with employer contribution to medical/Dental/Vision premiums
401K Matching $1 to $1 up to 6% annually
15 Paid Days off (20 after 1 year) + 9 paid holidays, some Saturdays and no Sundays
A free AAA Membership and numerous employee discounts

Job Responsibilities:

Performs work that is indicated on Approved Repair Orders.
Performs only needed and or customer requested services on vehicles.
Performs all repairs according to MAP (Motorist Assurance Program), OEM (Original Equipment Manufacturers) or accepted industry standard procedures
Assures all repairs are for the benefit of the member/customer.
Test drives all vehicles when practical for any/all performance or drivability concerns before performing work
- Exception: when unsafe or vehicle not drivable
- Retest drives after repairs completed to verify that repair solved defined problems
Maintains clean and safe work environment; cleans spills and debris immediately to reduce hazards
Maintain company provided equipment and machinery
Follows company and industry safety rules and regulations
Reports all unsafe conditions to supervisor including but not limited to lifts, overhead doors, and equipment
Attends all required training, seeks additional training to maintain and increase effectiveness
Keeps up to date on industry trends and repair procedures.
Attends and successfully completes at least 24 hours of continuing auto repair training per year sponsored and/or provided by the club.
Maintains customer vehicles in regard to cleanliness and does not tune or otherwise adjust any controls within the vehicle.
Verifies as soon as practicable that parts ordered for the vehicle assigned to them are correct.
Performs digital inspection and documents to their full potential. Notates all pertinent information into the shop inspection or management system, attaches all photos or videos to illustrate repairs or needs to the inspection.
Assures all comeback related repairs are prioritized as directed by manager or lead.
Communicates effectively as necessary with manager, service advisors and other technicians to contribute to the overall performance of the location
Responsible for the safety and accuracy of all repairs made and or systems inspected to assure vehicle is as safe or more safe condition as was prior to work commencing
Performs other related duties as assigned.
Note: May require travel to different locations on an as needed basis

Knowledge/Skills/Abilities

Effective verbal and written communication skills in the language(s) required for the role, as justified for business necessity
Effective organization, interpersonal and negotiation skills
Ability to work scheduled hours as necessitated by business need
Math and computer skills with experience using software applications including word processing, browsers, and email
Member service focus
Ability to drive vehicles equipped with manual transmission
Knowledge of equipment/tool operation and diagnostic/repair procedures
Maintains 100% productivity as measured by dividing hours worked by labor hours flagged

Education & Experience/ Licenses & Certifications

High School diploma or equivalent certification (GED)
Valid driver license and acceptable driving record
At least four years experience as an automobile technician
ASE Master Tech with L1 certification level or equivalent OEM certifications and fulfills ASE requirement within one year of hire. .
Smog Repair and Testing Certification preferred (CA only)

Work Environment/Physical Requirements

Ability to lift and or carry up to 50lbs
Standing, bending, kneeling, pushing, reaching, lifting, climbing ladders
Exposure to loud noises

#MCC

Apply Today

Life Insurance Agent

Phoenix, Arizona

Essential Functions

Maximizes life insurance market penetration with current members and property/casualty insureds and stays vigilant for new sales opportunities. Maintains high quality production and persistency standards to assure profitable growth. Identifies and develops sales opportunities within the community. Follows company approved sales process in the completion of required financial, activity and sales reporting.
Provides life sales support and training on lead development and identification for the frontline employees, Insurance Sales Agents (P/C) and other staff who come in contact with members/ insureds. Establishes and maintains strong working relationships with front line employees, Sales Agents and the branch management team. Notifies Agents in a timely manner of result with referred lead. Provides leads from life insureds and other calls to Sales Agents for other products/services, i.e., membership, auto/homeowners and travel insurance.
Stays well-informed of changes and developments in policy and/or external practices. Attends meetings to obtain information, provide input, keep lines of communication open, stay updated and offer sales ideas when appropriate. Keeps current in industry; maintains continuing education for licensure.
Develops annual business plan with input and involvement from the Life Sales Manager to meet goals and determine responsibilities, including new business life sales, quality standards, as well as building outstanding customer relationships. Reviews plan objectives and reassesses strategies to align performance relative to annual sales goals.
Ensures compliance with NCNU and AAA Life and regulations, as well as external regulations

Knowledge/Skills/Abilities

Strong interpersonal, presentation and communication skills needed to interact with staff, members and insureds effectively
Ability to cultivate relationships with peers and staff; educates staff to make referrals to Life Insurance
Agents
Computer skills in basic software applications, and navigating business applications specific to life insurance
Demonstrated skills in selling life insurance and annuities; Skills to develop, track and effectively follow up on leads (preferred)
Strong knowledge in sales techniques, life product line illustrations, features and benefits (preferred)
Demonstrated skills in prospecting and lead generation abilities (preferred)
Bilingual communication skills (preferred)

Education & Experience/Licenses & Certification

High School Diploma or GED
Valid Automobile Operator's License
Active State Resident Life Insurance License
Bachelor's degree in related area or an equivalent combination of education and experience
(preferred)
1+ years experience in Life Insurance and/or Annuity Sales (preferred)
CLU, ChFC and/or LUTCF Designations (preferred)

Work Environment/Physical Requirements

Works in an office environment sitting at a desk, table or computer workstation for extended periods of time. May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

#LIFE

Apply Today

Tow and Light Service Drivers Needed

Sparks, Nevada

Why Work For Us?

Great Pay - Starting pay at $17.00 hourly, with a 5% increase after 6 months. You can earn up to $18,000/yearly in bonuses too!
Training – You’ll attend a thorough, comprehensive, training program
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Paid Time Off- Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Essential Functions

Driving and operating a service vehicle (i.e. flat tire changes, lock-out, fuel delivery services, etc.)
On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving
Leverages sales skills for offering products and services from AAA to member during service interaction
Utilizing on-board computer, radio communications, and mapping systems
Completion of daily paperwork (i.e. call-logs, battery invoices, cash receipts, etc.)

Knowledge/Skills/Abilities

Clear and proficient verbal and written communication even under pressure
Common knowledge of vehicle components and the common reasons for vehicle failure
Demonstrates problem solving and listening skills to evaluate member safety as well as the ability to discern safety issues and respond appropriately
Ability to drive a manual/automatic shift vehicle

Education & Experience/Licenses & Certification

Two (2) years of experience in a customer contact role
Education and training. I.E.: AAA Compliance Training, RPST,TSAAC, Lock-out, PSP, Battery Service Training
Vocational technical automotive training/certification or equivalent experience (preferred)
ASE (Automotive Service Excellence) certification(preferred)

Work Environment/Physical Requirements

#GAB

Apply Today

General Service Automotive Technician

Chandler, Arizona

Why Work With Us!

14 locations with Tempe and Sun City coming soon
Exceptional benefits within 30 days of hire, with employer contribution to Medical/Dental/Vision premiums
401K Matching $1 to $1 up to 6% annually
Opportunity for advancement
Tuition reimbursement for automotive education and ASE Certifications
15 Paid Days off (20 after 1 year) + 9 paid holidays, some Saturdays and no Sundays
Clean well equipped shops with consistent car count
Free AAA Membership and numerous employee discounts

Job Responsibilities:

Performs oil changes and lubrication service for member and nonmember vehicles.
Performs tire repairs and installation service for member and nonmember vehicles.
Performs other minor repairs as assigned by Lead Tech or Service Advisor, according to their abilities.
Assist upper level technicians as needed and for experience.
Test drives vehicles when practical for any/all performance or drivability concerns before performing work
- Exception: when unsafe or vehicle not drivable
- Retest drives after repairs completed to verify that repair solved defined problems
Maintains clean and safe work environment; cleans spills and debris immediately to reduce hazards
Maintain company provided equipment and machinery
Follows company and industry safety rules and regulations
Reports all unsafe conditions to supervisor including but not limited to lifts, overhead doors, and equipment
Attends all required training, seeks additional training to maintain and increase effectiveness
Keeps up to date on industry trends and repair procedures.
Attends and successfully completes at least 12 hours of continuing auto repair training per year sponsored and/or provided by the club.
Maintains customer vehicles in regard to cleanliness and does not tune or otherwise adjust any controls within the vehicle.
Verifies as soon as practicable that parts ordered for the vehicle assigned to them are correct.
Performs all repairs according to MAP (Motorist Assurance Program), OEM (Original Equipment Manufacturers) or accepted industry standard.
Performs digital inspection and documents to their full potential. Notates all pertinent information into the shop inspection or management system, attaches all photos or videos to illustrate repairs or needs to the inspection.
Assures all comeback related repairs are prioritized as directed by manager or lead.
Communicates effectively as necessary with manager, service advisors and other technicians to contribute to the overall performance of the location
Responsible for the safety and accuracy of all repairs made and or systems inspected to assure vehicle is as safe or more safe condition as was prior to work commencing
Performs other related duties as assigned.
Note: May require travel to different locations on an as needed basis

Knowledge/Skills/Abilities

Effective verbal and written communication skills in the language(s) required for the role, as justified for business necessity
Effective organization, interpersonal and negotiation skills
Ability to work scheduled hours as necessitated by business need
Math and computer skills with experience using software applications including word processing, spreadsheets, browsers, and email
Member service focus
Automotive/mechanical background
Ability to drive vehicles equipped with manual transmission
Knowledge of equipment/tool operation and diagnostic/repair procedures
Maintains 20% productivity measured by hours worked/hours flagged

Education & Experience/ Licenses & Certifications

High School diploma or equivalent certification (GED)
Valid driver license and acceptable driving record
Six months experience in general repair, lube services and or tire shop

Work Environment/Physical Requirements

Ability to lift and or carry up to 50lbs
Standing, bending, kneeling, pushing, reaching, lifting, climbing ladders
Exposure to loud noises

Apply Today

AAA Sales Agent

Farmington, Utah

Why work for us?

Compensation – Generous base ($15.39 hourly base) plus commission pay structure with the ability to earn commission on every policy
Licensing Assistance – AAA will reimburse a portion of the costs of licensure
No Overhead Costs – W-2 structure with dedication space in a AAA NCNU branch.
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay.
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

Summary:

Sales Agents serve our Members by selling Property & Casualty and Roadside Assistance insurance that meets the Member’s needs.

Essential Functions

Uses sales techniques and product knowledge to identify customer-specific needs to generate new sales, retain existing insured’s and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.
Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Associate’s manager.
Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.
Consistently provides all Members with a sales and service experience that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.
Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.
Responds to customer inquiries and requests relating to insurance products and membership.
Researches and resolves customer service issues. Often assists the insured in initiating the first notice of loss on claims.

Education & Experience/Licenses & Certification

High school diploma or GED required. Bachelor's degree in a relevant field preferred.
2 to 4 years of sales experience preferred.
Currently possesses, or has the ability to acquire unrestricted state issued license(s) required to place property and casualty insurance within twenty-one (21) calendar days of start date. Depending on start date, active property and casualty license(s) may be required.

Work Environment/Physical Requirements

Works in an office environment sitting at a desk, table or computer workstation for extended periods of time. May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

#MOR

Apply Today

Auto Repair Technician II

Folsom, California

Why Work With Us!

Check out the benefits!

State of the art equipment
Paid training with opportunities for growth
Tuition reimbursement for automotive education and ASE Certifications
Clean well equipped shops with consistent car count
Exceptional benefits within 30 days of hire, with employer contribution to medical/Dental/Vision premiums
401K Matching $1 to $1 up to 6% annually
15 Paid Days off (20 after 1 year) + 9 paid holidays, some Saturdays and no Sundays
A free AAA Membership and numerous employee discounts

Essential Functions

• Completes all automotive maintenance and repairs at an expert level: engine repair, gas and diesel, automatic transmission/transaxle diagnosis and repair, manual transmission/ transaxle diagnosis and repair, suspension and steering diagnosis and repair, brakes diagnosis and repair, including ABS/ traction control, electrical diagnosis and repair, heating and air conditioning diagnosis and repair, engine performance diagnosis and repair.

• Assists all other Technicians in the shop as needed and oversees all comeback/recheck work for proper repair.

• Maintains in-depth knowledge of specialized skills, and continue to develop additional technical skills, to enable flexibility in work assignments.

• Maintains a clean, well-organized work area. Properly maintains tools and equipment and follow safety procedures as outlined in the safety information supplied by each equipment manufacturer and corporate safety policies.

• Organizes the work presented and plan for the highest efficiency in the performance of all job functions, including vehicle movement.

• Accurately performs repairs and maintenance on all vehicles presented in a professional manner, as specified in manufacturer-designed procedures or accepted industry practices.

• Accurately completes all paperwork, including, repair information on work orders, information for state and emission inspections, etc.

• Verifies repairs are properly completed by re-testing repaired system to ensure proper function and road tests vehicles, as necessary, to identify concerns or validate repair.

• Returns vehicle in clean condition; does not disturb personal property in the vehicle unless movement is required for repair procedures.

• Completely reviews repair orders with Service Advisor to ensure all repairs requested are completed.

• Obtains approval from Service Advisor, who will create an estimate and obtain customer approval before work begins. Submits written requests to the service advisor for approval to sell any additional items that are identified and determined to be worn or defective upon disassembly of a system or sub system.

• Reads, understands and utilizes appropriate technical bulletins.

• Attends automotive classes’ seminars and meetings, as recommended by management.

• Performs other related duties as required.

Knowledge/Skills/Abilities

• Advanced knowledge of PC-based automotive computer equipment and software applications.

• Effective organizational and analytical skills, along with effective written and oral communication skills to enable accurate completion of assignments and effective interaction with others.

• Ability to adjust work schedule and priorities to meet business needs.

• Bilingual communication skills (preferred)

Education & Experience / Licenses & Certification

• High school or equivalent required. Automotive trade school certification or equivalent preferred.

• Diagnostic skills

• Must be ASE Master Technician with L1 Certification

• EPA Certified in Refrigerant Recovery

• Advanced Smog License

• ASE A9, and X1 a plus

• 5+ yrs experience inspecting and repairing cars and light trucks.

• Must possess and maintain a valid driver’s license with a satisfactory driving record and the ability to operate passenger vehicles and light and medium-duty trucks with automatic and manual transmissions.

Work Environment/Physical Requirements

Lifting and carrying tires and parts, weighing up to 50 pounds, several times a day; bending and kneeling to vacuum and clean vehicles; pushing cars several times a month; and climbing ladders to retrieve parts several times a day. Some exposure to loud noises every day for up to 30 minutes at a time from air tools and auto repair equipment. A percent of time is spent traveling by car to pick up parts.

#MCC

Apply Today

Automotive Technician

Rocklin, California

Why Work With Us:

Check out the benefits!

State of the art equipment
Paid training with opportunities for growth
Tuition reimbursement for automotive education and ASE Certifications
Clean well equipped shops with consistent car count
Exceptional benefits within 30 days of hire, with employer contribution to medical/Dental/Vision premiums
401K Matching $1 to $1 up to 6% annually
15 Paid Days off (20 after 1 year) + 9 paid holidays, some Saturdays and no Sundays
A free AAA Membership and numerous employee discounts

Job Responsibilities:

Performs work that is indicated on Approved Repair Orders.
Performs only needed and or customer requested services on vehicles.
Performs all repairs according to MAP (Motorist Assurance Program), OEM (Original Equipment Manufacturers) or accepted industry standard procedures
Assures all repairs are for the benefit of the member/customer.
Test drives all vehicles when practical for any/all performance or drivability concerns before performing work
- Exception: when unsafe or vehicle not drivable
- Retest drives after repairs completed to verify that repair solved defined problems
Maintains clean and safe work environment; cleans spills and debris immediately to reduce hazards
Maintain company provided equipment and machinery
Follows company and industry safety rules and regulations
Reports all unsafe conditions to supervisor including but not limited to lifts, overhead doors, and equipment
Attends all required training, seeks additional training to maintain and increase effectiveness
Keeps up to date on industry trends and repair procedures.
Attends and successfully completes at least 24 hours of continuing auto repair training per year sponsored and/or provided by the club.
Maintains customer vehicles in regard to cleanliness and does not tune or otherwise adjust any controls within the vehicle.
Verifies as soon as practicable that parts ordered for the vehicle assigned to them are correct.
Performs digital inspection and documents to their full potential. Notates all pertinent information into the shop inspection or management system, attaches all photos or videos to illustrate repairs or needs to the inspection.
Assures all comeback related repairs are prioritized as directed by manager or lead.
Communicates effectively as necessary with manager, service advisors and other technicians to contribute to the overall performance of the location
Responsible for the safety and accuracy of all repairs made and or systems inspected to assure vehicle is as safe or more safe condition as was prior to work commencing
Performs other related duties as assigned.
Note: May require travel to different locations on an as needed basis

Knowledge/Skills/Abilities

Effective verbal and written communication skills in the language(s) required for the role, as justified for business necessity
Effective organization, interpersonal and negotiation skills
Ability to work scheduled hours as necessitated by business need
Math and computer skills with experience using software applications including word processing, browsers, and email
Member service focus
Ability to drive vehicles equipped with manual transmission
Knowledge of equipment/tool operation and diagnostic/repair procedures
Maintains 100% productivity as measured by dividing hours worked by labor hours flagged

Education & Experience/ Licenses & Certifications

High School diploma or equivalent certification (GED)
Valid driver license and acceptable driving record
At least four years experience as an automobile technician
ASE Master Tech with L1 certification level or equivalent OEM certifications and fulfills ASE requirement within one year of hire. .
Smog Repair and Testing Certification preferred (CA only)

Work Environment/Physical Requirements

Ability to lift and or carry up to 50lbs
Standing, bending, kneeling, pushing, reaching, lifting, climbing ladders
Exposure to loud noises

Apply Today

Automotive Repair Technician

Henderson, Nevada

Why Work With Us:

Check out the benefits!

State of the art equipment
Paid training with opportunities for growth
Tuition reimbursement for automotive education and ASE Certifications
Clean well equipped shops with consistent car count
Exceptional benefits within 30 days of hire, with employer contribution to medical/Dental/Vision premiums
401K Matching $1 to $1 up to 6% annually
15 Paid Days off (20 after 1 year) + 9 paid holidays, some Saturdays and no Sundays
A free AAA Membership and numerous employee discounts