Careers

Join our team of change makers

We’re looking for bright, passionate, and collaborative people to join
our tight-knit team as we innovate in the spirit of service. If this
sounds like you, let’s talk.

Life Insurance Agent

Los Gatos, California

AAA is known for providing exceptional products, service and experiences to our members. Life insurance is no exception. Our unique Life Insurance Specialist role works collaboratively with branch teams to provide a knowledgeable examination of our members life insurance needs.

Why work for us?

No Overhead Costs – W-2 structure with dedication space in a AAA NCNU branch
Training - Accelerated training program for experienced agents
Compensation - Base plus commission platform with eligibility of annual merit increase, renewals and first year production bonuses
Benefits – Medical, Dental , Vision
401k Matching – $1 for $1 company match up to 6% of pay
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan
Paid Time Off – Ten hours per month, ten holidays annually, one floating holiday and 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Life Insurance Specialist Responsibilities

Provide life sales support and training on lead development and identification for frontline team employees, Insurance Sales Agents (P&C), and other staff
Keep current in the industry by maintaining continuing education for licensure, as well as consistently staying well-informed of updates, changes and other developments in policy and/or external practices
Develop an annual business plan that includes input and involvement with your manager to ensure goals are met and responsibilities are determined, including new business life sales, quality standards, as well as building outstanding customer relationships.
Follow company-approved sales processes during the completion of any required financial, activity and sales reporting
Review plan objectives and reassess strategies in order to align performance relative to annual sales goals
Ensure compliance with and AAA Life regulations, as well as external regulations

Education & Experience/Licenses & Certification

High School Diploma or GED; a valid driver’s license; and an active State Resident Life Insurance License.
Bachelor’s Degree in a related area or an equivalent combination of education and experience and a minimum 6 months experience in Life Insurance and/or Annuity Sales.
CLU, ChFC and/or LUTCF Designations a plus.

#LifeSales

Apply Today

Outside Sales Insurance Agent

Scottsdale, Arizona

We're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service. We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members. We're community minded, and celebrate the growth, development and successes of our diverse Team Members. Whether you’re just starting your journey or looking to grow your career, we’ll support you every step of the way.

Why work for us?

Training – You’ll attend a thorough, comprehensive, two week training program at our Phoenix headquarters
No Overhead Costs – W-2 structure with available space in a AAA Arizona Branch
Compensation - Non recoverable draw or lucrative, uncapped bonus plan with first year production incentives
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 4% of pay
Annual Incentive Plan – Eligibility to participate in AAA Arizona annual bonus plan
Paid Time Off – Accrual of 17 PTO days per year, nine holidays annually and 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Responsibilities:

Quote and write personal and commercial lines insurance (auto, homeowner's, life).
Prospect within the community to develop new insurance business and create brand presence. Prospect from various resources.
Required to meeting or exceed sales goals set by management
Provide customer service to insurance clients.
Employees are required to support the lead generation initiative by providing qualified leads to other business lines of AAA Arizona that include Travel and Automotive.
Maintain records, logs and files according to department and club guidelines. Demonstrate thorough and competent skills in both industry and Club computerized systems.
May perform other duties as assigned.

Qualifications:

High School Diploma or GED required
Minimum 3 years of experience independently selling Home and Auto Insurance required
Experience selling Life Insurance preferred
Valid Arizona Property and Casualty Insurance License
Valid Arizona driver's license

We’ll value your skills and experience. We’re building a performance organization with heart and developing a pipeline of tomorrow’s leaders. Your work will be enhanced with training opportunities, a mentoring program and our Promote-from-within philosophy. We celebrate our diversity and leverage the power of many minds.

#IA Sales

Apply Today

Automotive Technician II

San Rafael, California

Under direct supervision, performs automotive routine maintenance and services. Responsible for meeting production standards for Tech I level. Maintains safe working environment and performs work according to established safety standards. Performance goals are set by production, quality and customer service scores when possible. Occasionally uses diagnostic equipment and tools provided by facility. Some personal tools may be required.

Essential Functions

Performs routine vehicle inspections, oil changes, other fluids services (brake fluid, coolant, transmission, etc.), flat tire repair, tire dismounting/mounting/balancing and other maintenance-related services.
Interprets and completes work orders and related documentation assigned by shop manager. Documents include, but are not limited to, parts requisitions, diagnostics reports, inspection forms and recommendations.
Assists other technicians as assigned.
Maintains clean and orderly work area. Returns shop supplied equipment to proper locations, ready for other technicians to use.

Knowledge, Skills and Abilities

High School diploma or equivalent certification or experience.
Automotive trade school certification or equivalent experience
0 – 2 years experience in inspecting and repairing cars and light trucks

Education, Work Experience, Licenses & Certifications

High school diploma or equivalent
Automotive trade school certification or equivalent experience
0 – 2 years Experience in inspecting and repairing cars and light trucks
ASE certification or equivalent knowledge in areas of repair responsibility
California Smog License

Apply Today

Certified Technician

Tucson, Arizona

We're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service.

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.

We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

We work hard to create an environment where you can thrive and where you use your skills and talents to help us deliver legendary Member service. You’ll help have a positive impact on the diverse communities we serve, too.

Why AAA?

Hourly Pay, Wrench Rate with bonus and incentive plan
$2500 Signon Bonus
Exceptional benefits within 30 days of hire, to include 401k matching
17 Paid Days off and no Sunday work hours
Tuition reimbursement for receiving additional ASE certifications
A free AAA Membership and numerous employee discounts

What You'll Do.

Successfully complete automotive service and repair work qualified to perform. Perform work according to safety guidelines. Complete vehicle inspection form and vehicle diagnostic form and submit to service advisor. Complete documentation of repair work completed.
Advises service advisor of change in a vehicles status. Inspect vehicles for additional needed repairs or maintenance and recommend them to the service advisors for sale to customers.
Responsible to maintain a safe and clean work area. Participate in ongoing training as assigned by management. Study technical bulletins, industry magazines, and technical web sites.

What You've Done.

3-5 years automotive repair experience
2+ ASE Certifications required or equivalent experience.
Valid Arizona driver’s license and current 39 month driving record.
Candidates will be considered if certifications have expired within the last 2 years.
Candidate will be required to re-certify in at least 2 areas at the next testing cycle as a condition of employment.

#AUTO

Apply Today

Inside Sales Representative

Scottsdale, Arizona

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

AAA recently acquired SafeGuard, the 11th LARGEST smart home security company in the United States, with the vision to become the most trusted brand in this industry. Safeguard, has been Protecting Arizona families and businesses for over 50 years; we are now Arizona's largest locally-operated security provider. With an A+ Better Business Bureau Ranking, we prove every day that we love being there for and helping our customers. We work hard to create an environment where you can thrive and use your skills and talents to help us deliver legendary Customer Service. You’ll help positively impact every homeowner and the communities that we serve, too.

You will be part of a team that has a MUST WIN attitude matched by an unparalleled support staff. We’re looking for hardworking, self-motivated, individuals with a professional presence. You will be working with a company and a team that is second to none and we are looking for the same!

Why work for us?

· Compensation - Non recoverable draw or lucrative pay!

· Benefits – Medical, Dental, Vision, and more!

· 401k Matching – $1 for $1 company match up to 3% of pay

· Paid Time Off – Accrual of 3 weeks PTO and nine holidays annually

· Career Growth – Move up your careers, internal candidates receive top priority

SUMMARY

The Inside Sales Representative is responsible for inbound and outbound B2C leads, advancing the sales process, closing new and upgrade business and achieving opportunity-based sales quotas. The Inside Sales Representative will conduct research to best qualify leads and reach business targets through telephone and email. This individual will also actively participate in the planning and execution of company marketing activities providing vital input based on his/her interactions with prospects.

JOB DUTIES

Answer inbound sales calls – to close sale and schedule install or schedule consult for Outside Sales Representative
Make outbound follow-up calls to existing clients via telephone and email cross-sell and up-sell
Emphasize product/service features and benefits, quote prices, discuss credit terms, and prepare sales order forms and/or reports
Overcome objections of prospective customers
Penetrate all targeted accounts and radiate sales from within client base
Collaborate with appropriate team members to determine necessary strategic sales approaches
Create and deliver qualified opportunities to other team members
Maintain and expand the company’s database of prospects
Ensure follow-up by passing leads to appropriate team members with calls-to-action, dates, complete profile information, sources, etc.
Enter new customer data and update changes to existing accounts in the corporate database and other sales management applications
Attend periodic sales training where applicable
Appropriately communicate brand identity and corporate position

REQUIREMENTS

University or college degree a plus but not required
Two to three years of direct work experience in a inside or outside sales capacity
Demonstrated ability to convert prospects and close deals and achieve sales quotas
Solid experience in opportunity qualification, pre-call planning, call control, account development, and time management
Success in qualifying opportunities involving multiple key decision makers
Strong knowledge of sales principles, methods, practices, and techniques
Strong problem identification and objections resolution skills
Able to build and maintain lasting relationships with customers
Exceptional verbal communication and presentation skills
Excellent listening skills
Strong written communication skills
Self-motivated, with high energy and an engaging level of enthusiasm
Able to perform basic calculations and mathematical figures
Experience with customer relationship management software
Overtime as required; Saturday hours on a rotation basis is required

#SAFE

Apply Today

Life Insurance Agent

Vallejo, California

Essential Functions

Maximizes life insurance market penetration with current members and property/casualty insureds and stays vigilant for new sales opportunities. Maintains high quality production and persistent standards to assure profitable growth. Identifies and develops sales opportunities within the community. Follows company approved sales process in the completion of required financial, activity and sales reporting.
Provides life sales support and training on lead development and identification for the frontline employees, Insurance Sales Agents (P/C) and other staff who come in contact with members/ insureds. Establishes and maintains strong working relationships with front line employees, Sales Agents and the branch management team. Notifies Agents in a timely manner of result with referred lead. Provides leads from life insureds and other calls to Sales Agents for other products/services, i.e., membership, auto/homeowners and travel insurance.
Stays well-informed of changes and developments in policy and/or external practices. Attends meetings to obtain information, provide input, keep lines of communication open, stay updated and offer sales ideas when appropriate. Keeps current in industry; maintains continuing education for licensure.
Develops annual business plan with input and involvement from the Life Sales Manager to meet goals and determine responsibilities, including new business life sales, quality standards, as well as building outstanding customer relationships. Reviews plan objectives and reassesses strategies to align performance relative to annual sales goals.
Ensures compliance with NCNU and AAA Life and regulations, as well as external regulations

Knowledge/Skills/Abilities

Strong interpersonal, presentation and communication skills needed to interact with staff, members and insureds effectively
Ability to cultivate relationships with peers and staff; educates staff to make referrals to Life Insurance

Agents

Computer skills in basic software applications, and navigating business applications specific to life insurance
Demonstrated skills in selling life insurance and annuities; Skills to develop, track and effectively follow up on leads (preferred)
Strong knowledge in sales techniques, life product line illustrations, features and benefits (preferred)
Demonstrated skills in prospecting and lead generation abilities (preferred)
Bilingual communication skills (preferred)

Education & Experience / Licenses & Certification

High School Diploma or GED
Valid Automobile Operator's License
Active State Resident Life Insurance License
Bachelor's degree in a related area or an equivalent combination of education and experience
(preferred)
1+ years experience in Life Insurance and/or Annuity Sales (preferred)
CLU, ChFC and/or LUTCF Designations (preferred)

Work Environment/Physical Requirements

Works in an office environment sitting at a desk, table or computer workstation for extended periods of time. May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

#LifeSales

Apply Today

Fire Suppression Inspection Technician

Scottsdale, Arizona

Safeguard has been Protecting Arizona families and businesses for over 50 years, We are Arizona's largest family-owned, locally-operated security provider. With an A+ Better Business Bureau Ranking, we prove every day that we love being there for and helping our clients. Working together with our clients and protecting what they value most, non-stop, is what we call "Safeguard is with you.

JOB SUMMARY:

This position is responsible for service, repair, maintenance, and inspections of fire suppression systems for the existing customer base. These services are critical for the ongoing customer service experience and satisfaction of the account base. The department has primary responsibility for customer retention through the responsiveness and provision of inspection, repair, support, and maintenance operations and service.

ESSENTIAL FUNCTIONS:

Perform fire suppression system inspections, identifying deficiencies and upgrade opportunities.
Perform fire suppression system repairs, maintenance, and upgrades.
Support the service advisors, key account coordinators, and customer support representatives in the performance of their jobs and service calls. Create reports for customer and agency documentation and submittal.
Maintain relationship with municipal and state fire authorities for licensing and inspections. Interface with the monitoring center manager and supervisors.
Maintain relationships with major accounts and multi-location accounts to ensure satisfaction and retention. Interface with the sales departments to address current service issues and plan support for future growth.

KNOWLEDGE AND SKILLS:

Two or more years in the installation and/or service of fire suppression systems.
Strong customer service communication and conflict resolution skills.
Strong written and verbal communication skills.

EDUCATION, KNOWLEDGE, SKILLS, COMPETENCIES, CERTIFICATIONS/LICENSES:

Must qualify for state alarm agent license.
Knowledge of life safety codes.
Technical certifications are required (CSA, NICET).
Equipment manufacturer’s training and/or certifications are desirable.
Computer / tablet literacy.

Location : Scottsdale, AZ

What We Offer Great Benefits to include; Medical, Dental, Long Term/Short Term, Vision, 401k match, and AAA Benefits.

#SAFE

Apply Today

Fire Alarm Technician

Scottsdale, Arizona

AAA recently acquired SafeGuard, the 11th largest smart home security company in the United States, with the vision to become the most trusted brand in this industry. Safeguard, has been Protecting Arizona families and businesses for over 50 years; we are Arizona's largest locally-operated security provider. With an A+ Better Business Bureau Ranking, we prove every day that we love being there for and helping our customers. We work hard to create an environment where you can thrive and use your skills and talents to help us deliver legendary Customer Service. You’ll help positively impact every homeowner and the communities that we serve, too.

You will be part of a team that has a must win attitude matched by an unparalleled support staff. We’re looking for hardworking, self-motivated, individuals with a professional presence. You will be working with a company and a team that is second to none and we are looking for the same!

AAA Smart Home is looking for a Fire Alarm Technician to join our team! You will be responsible for completing inspections of all makes and models of Fire Alarm Systems. Must be able to accurately test and inspect per NFPA 72.

Responsibilities:

Performs inspections, troubleshooting, and repairs of systems at customer locations.
Systems serviced will include fire alarm, life safety, and suppression systems.
The position will require the use of both hand and electronic tools.
The technician will be responsible for company issued inventory and tools.
Reports and documentation must be completed in accordance with company procedures and practices.
Inspect and test all types of Fire Alarm systems and their components.
Troubleshoot and repair faults.
After normal business hours service calls and scheduled weekend services (when required).

Qualifications:

Must have extensive knowledge of fire code based on NFPA 72, and manufacture specs.

Must possess a Nicet or CSA Certification (or the ability to obtain within 6 months)

Clean MVD Record Required

Strong mechanical aptitude and troubleshooting skills

Deadline and detail-oriented

Ability to thrive in a fast-paced environment

Must provide your own hand tools. (Specialty tool will be provided)

Additional certifications and/or knowledge of other types of systems are a plus.

Notifier experience a plus!

Work Environment/Physical Requirements:

Field position involving driving, climbing ladders, crawling into restricted spaces and carrying up to 50 lbs with some office time filling out paperwork and completing computer based information/research. Work flexible hours.

#SAFE

Apply Today

Business Analyst, Senior

Walnut Creek, California

BUSINESS ANALYST, Senior - SALES ANALYTICS

AAA…we're one of the largest Membership organizations in the country and you’ve probably heard of us or seen our stickers, but there’s a lot to us that you don’t know about:

We’re big – We have a presence in 7 states, serve over 6 million Members, and generate $4 billion in sales
We’re diverse – We have many products and services including roadside assistance, auto repair, insurance, travel advisory, DMV services, and home security
We’re innovative – We invest in an incredible amount of innovation through our innovation arm, A3Ventures, where we both invest in other businesses through venture capital and start our own businesses; check out Gig Car Share and AAA House Manager: https://www.a3ventures.co/
We’re leading edge – We are helping pioneer the autonomous vehicle market, operating the largest autonomous vehicle testing facility in the country… and we run our own autonomous vehicle shuttle on the Las Vegas Strip
We’re service oriented – The selling, the innovation, the size, it’s all in an effort to better serve our members, which is the underlying motive in all our decisions
We care – AAA is committed to communities and have many community based programs including AAA School Safety Patrol, Car Seat Inspection, and disaster preparedness

Essential Functions

• Performs financial evaluations on operations / products and develops/implements financial strategies covering a wide range of issues affecting business unit decision, profits and financial strength. Determines possible implications on various divisions/ departments and makes recommendations as needed.

• Reviews and provides recommendations on the business unit’s operational / product / financial reports. Interprets the contents for management, alerts them to significant issues and / or opportunity trends.

• Based on findings of identified trends and analysis conducted, participates in the

development of division’s business plan in support of corporate objectives.

• Reviews the tracking and reporting methodologies and recommends better ways to track and trend collected data to provide management with more meaningful ways to review the data.

• Reports on key metrics and provides recommendations to improve the division’s efficiency.

Knowledge/Skills/Abilities

• Strong mathematical skills needed

• Advanced analytical skills to effectively identify problems and develop solutions

• Advanced organizational skills

• Has strong business writing skills

• Project management experience skills to accurately complete detail data assignments, understand and interpret broad operational / product / financial concepts and their application to the business unit and AAA

• Proficient in the use and development of operational / product / financial concepts as they apply to business unit and AAA

• Advanced interpersonal and inter-departmental skills

• Advanced understanding of AAA business strategy

• Strong understanding of the use and development of operational models and other related reporting software (preferred)

Education & Experience / Licenses & Certification

• Bachelor's degree in related area or an equivalent combination of education and experience

• 5+ years experience conducting financial and/or business analysis

Apply Today

Director, Growth Marketing - GIG Car Share

Berkeley, California

Located in Downtown Berkeley, A3Ventures is the innovation lab and capital investment engine of AAA. We anticipate needs and shape innovations to help people make sense of our rapidly changing world.

The first new venture to be launched by A3Ventures is GIG Car Share, Northern California's first one-way car share business – positioned at the intersecting trends of mobility, collaborative consumption, and sustainability. We are looking for a Head of Growth to join our team.

As Director of Growth Marketing at GIG Car Share, you will be responsible for driving Member acquisition by scaling and leading our next phase of profitable growth. Our ideal candidate has a proven ability to grow critical KPI’s such as app store views, downloads, enrollments, trials and repeat usage. You should possess an analytical mindset and profit orientation while thriving in an environment of fast testing, measuring, and iterating in pursuit of goals and objectives.

Essential Job Functions:

Growth Strategy, Execution & Optimization: Create and own a multi-channel, evolving growth strategy based on product needs: SEO/ASO, SEM, DSPs, social paid and community/influencer development, word of mouth, email marketing, push notifications, traditional, mobile native and web, programmatic display, etc. Design, launch and optimize campaigns across multiple online channels that meet financial and KPI objectives by getting our audience to take specific and measurable actions. Increase our reach, engagement and loyalty across all platforms. Uncover and leverage new emerging platforms to create new growth opportunities.

Lead Generation & Member Acquisition: Drive consumer traffic to website, landing pages, and social media with the intent of optimizing & increasing conversion rates. Convert insights into action - see Member acquisition process through from ideation to execution. Develop and implement a robust Member engagement/retention strategy to effectively manage Member churn.

Test & Learn: A/B test new and unique ideas based on a deep understanding of data. You will be able to immediately see the impact of your work.

Analyze: Use analytical techniques to identify and unblock bottlenecks; define the KPIs and goals for success; analyzing Member data and users’ feedback.

What You’ve Done:

Growth Marketing & Hacking: You have been responsible for growth strategy, execution, and optimization for a few products or services and have the conversion metrics to show for it. You have a proven track record of success in scaling and automating growth processes through cross channel user acquisition and retention initiatives.

Strategic Planning and Future Visioning: You’ve developed and executed effective strategies as well as consumer visioning and led their deployment to accelerate e-commerce sales growth.

Data Analysis: You have strong analytical skills and experience with data analysis and reporting. Strength in strategic data interpretation and visual representation of data is required.

A/B Testing experience: You love to (A/B) test, know how your target audience moves, and how you can trigger and capture their attention.

Actionable Results: You are relentless in the pursuit of growth, and know how to win new business.

What You’ll Need to Succeed:

8+ years’ experience in marketing -- including 4+ in a direct-response/acquisition/audience.

Deep experience with using analytical tools and interpreting data to drive decisions and behavior.

Bachelor’s Degree required. MBA or Master’s a plus.

Strong track record of building growth hack programs that have measurable impact.

Transformational leadership qualities, emotional intelligence, an executive presence and a startup mindset.

#innovation

Apply Today

Smart Home Pro

Dublin, California

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Why work for us?

Training - Career Advancement!
Great Benefits - Medical/Dental/Vision
Retirement - 401k matching up to 3%
Work/Life Balance - PTO 3 Weeks + 9 paid holidays

RESPONSIBILITIES 

Perform diagnostic evaluation of system issues and perform troubleshooting and repairs on low voltage security and home automation systems including cameras, thermostats, locks and more.
Install or upgrade new low voltage security and home automation systems inclusive of cameras, thermostats, door locks and more.

KNOWLEDGE AND SKILLS

Two or more years in a customer service industry role
Strong customer service communication and conflict resolution skills
Strong written and verbal communication skills
Some sales experience is desired

EDUCATION, KNOWLEDGE, SKILLS, COMPETENCIES, CERTIFICATIONS/LICENSES

Must qualify for applicable licenses / certificates
The ability to use hand tools, laptop, and tablet are required.

WORKING ENVIRONMENT/ MINIMUM PHYSICAL REQUIREMENTS

This position includes primarily field work. Physical requirements include standing, sitting, bending, lifting, and climbing. Lifting will include up to 40 pounds. Extensive use of a personal computer or tablet is required. Use of hand and power tools is required on occasion.

#SAFE

Apply Today

Smart Home Pro

Berkeley, California

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Why work for us?

Training - Career Advancement!
Great Benefits - Medical/Dental/Vision
Retirement - 401k matching up to 3%
Work/Life Balance - PTO 3 Weeks + 9 paid holidays

RESPONSIBILITIES 

Perform diagnostic evaluation of system issues and perform troubleshooting and repairs on low voltage security and home automation systems including cameras, thermostats, locks and more.
Install or upgrade new low voltage security and home automation systems inclusive of cameras, thermostats, door locks and more.

KNOWLEDGE AND SKILLS

Two or more years in a customer service industry role
Strong customer service communication and conflict resolution skills
Strong written and verbal communication skills
Some sales experience is desired

EDUCATION, KNOWLEDGE, SKILLS, COMPETENCIES, CERTIFICATIONS/LICENSES

Must qualify for applicable licenses / certificates
The ability to use hand tools, laptop, and tablet are required.

WORKING ENVIRONMENT/ MINIMUM PHYSICAL REQUIREMENTS

#SAFE

Apply Today

Life Insurance Agent

Redwood City, California

Essential Functions

Maximizes life insurance market penetration with current members and property/casualty insureds and stays vigilant for new sales opportunities. Maintains high quality production and persistency standards to assure profitable growth. Identifies and develops sales opportunities within the community. Follows company approved sales process in the completion of required financial, activity and sales reporting.
Provides life sales support and training on lead development and identification for the frontline employees, Insurance Sales Agents (P/C) and other staff who come in contact with members/ insureds. Establishes and maintains strong working relationships with front line employees, Sales Agents and the branch management team. Notifies Agents in a timely manner of result with referred lead. Provides leads from life insureds and other calls to Sales Agents for other products/services, i.e., membership, auto/homeowners and travel insurance.
Stays well-informed of changes and developments in policy and/or external practices. Attends meetings to obtain information, provide input, keep lines of communication open, stay updated and offer sales ideas when appropriate. Keeps current in industry; maintains continuing education for licensure.
Develops annual business plan with input and involvement from the Life Sales Manager to meet goals and determine responsibilities, including new business life sales, quality standards, as well as building outstanding customer relationships. Reviews plan objectives and reassesses strategies to align performance relative to annual sales goals.
Ensures compliance with NCNU and AAA Life and regulations, as well as external regulations

Knowledge/Skills/Abilities

Strong interpersonal, presentation and communication skills needed to interact with staff, members and insureds effectively
Ability to cultivate relationships with peers and staff; educates staff to make referrals to Life Insurance

Agents

Computer skills in basic software applications, and navigating business applications specific to life insurance
Demonstrated skills in selling life insurance and annuities; Skills to develop, track and effectively follow up on leads (preferred)
Strong knowledge in sales techniques, life product line illustrations, features and benefits (preferred)
Demonstrated skills in prospecting and lead generation abilities (preferred)
Bilingual communication skills (preferred)

Education & Experience / Licenses & Certification

High School Diploma or GED
Valid Automobile Operator's License
Active State Resident Life Insurance License
Bachelor's degree in a related area or an equivalent combination of education and experience
(preferred)
1+ years experience in Life Insurance and/or Annuity Sales (preferred)
CLU, ChFC and/or LUTCF Designations (preferred)

Work Environment/Physical Requirements

#LifeSales

Apply Today

Member Experience Associate - MVD Services

Sun City West, Arizona

Why work for us?

Benefits – Access to Medical, Dental, and Vision program and more!
401k Matching – $1 for $1 company match up to 4% of pay
Annual Incentive Plan – Eligibility to participate in AAA annual bonus plan
Paid Time Off – Accrual of 17 PTO days your first year, nine paid holidays annually, and 24 hours earmarked for volunteer activities

Essential Functions:

Exhibits AAA guiding principles and core values
Performs routine sales, service and operational functions for AAA Members including; DMV, cashiering, auto travel, notary and insurance sales support, with expectations for maintaining required standards, policies and procedures
Understands and actively promotes products and services to achieve individual goals in support of meeting organization goals and objectives
Overcomes obstacles that create barriers to Team Member or branch efforts
Identifies process improvement opportunities and proposes solutions
Acts as an agent for change while promoting AAA’s guiding principles and core values

Knowledge/Skills/Abilities:

Demonstrates sales and service skills. Able to effectively interact, face-to-face, with new, prospective and existing Members.
Accuracy and comfort handling money, making change, balancing cash drawer.
Good computer skills, proficient in both reading and basic arithmetic.
Good written and verbal communication skills in person and over the phone.
Ability to multitask in response to requests, requirements and Member/Team Member expectations. Ability to accept feedback and correct course as necessary.

Experience & Licenses/Certifications:

Two years of sales or MVD customer service experience required
Experience working with sales and service standards and goals
Current & valid Driver's License with clean history may be required
Bonding and fingerprinting may be required
Active AZ MVD Certification required
P&C Licensing may be required

Work Environment/Physical Requirements:

Works in a variety of office environments where standing, walking or sitting at a desk, table or computer workstation may be required for extended periods of time. May travel by car, plane or other form of transportation to attend business meetings or conferences. May be required to work in one or more locations in a defined service area. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

#MEA

Apply Today

Sr. Accounting Analyst

Phoenix, Arizona

SENIOR ACCOUNTING ANALYST

AAA…we're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service. We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members. We're community minded, and celebrate the growth, development and successes of our diverse Team Members. Whether you’re just starting your journey or looking to grow your career, we’ll support you every step of the way.

Why Work for us:

· Impact. Play a key role in innovating the future of auto repair while reinventing AAA and the value propositions we deliver to over 6 Million Members.

· Development. Our team is designed to grow business and business leaders. We intend for you to demonstrate your capabilities and leadership skills and earn rapid advancement.

· Recognition. We offer a competitive total compensation package including salary, performance bonus, benefits, and 401(k) company match and discretionary contributions.

· Lifestyle. We do honorable work, and we practice our values: humility, integrity, teamwork, and service.

Our Senior Accounting Analyst will be responsible for a variety of accounting services tasks including account reconciliation, preparing financial exhibits and reports, ensuring compliance with company procedures. Uses professional concepts to complete work and resolve problems of moderate scope and complexity. Role requires in-depth systems knowledge that will enable the individual to take a lead role in the implementation of software tools within the finance function. Conducts and documents operational, product, and financial activities within a business unit, relying on experience and judgment to plan and accomplish goals. Supports overall business strategy and corporate objectives by performing analysis to identify business needs and assist in formulating solutions to business problems or processes.

Essential Functions

• Collects operational and financial data, conducts research and preforms complex analysis.

• Determines possible implications on various departments and offers recommendations for process and system optimization.

• Reviews and analyzes the business units’ operational financial reporting needs.

• Develops and prepares relatively complex Product and Operational reports for management.

• Performs financial variance and trending analysis. Supports findings with research, statistical analysis, rationale, and other related activities for use in management decisions. These include financial and analytical models for decision making.

• Monitors, controls, reconciles and maintains financial activity and balances of accounts. Ensures transactions are posted to proper accounts.

• Identifies, researches and corrects questionable transactions. Ensures sub-systems transactions are recorded correctly and transmitted to the GL correctly.

• May provide complex reconciliations and analyses in preparation of information to support both external and internal audit review and prepares recommendations for changes as needed.

• Provides, acquires and exchanges reconciliation information with business partners. Acts as a liaison and provides coaching to the business partners to facilitate quality of reconciliations.

• Resolves escalated and/or complicated customer inquiries and concerns. Brings unresolved issues to management with recommendation on how to proceed.

• Prepares a variety of management reports and analyses to include summaries of financial transactions, new services or procedures/policies.

• May participate in Accounting Services projects to include the development of new systems, products and entities. Documents processes and procedures for a variety of activities and workflows.

• May act as lead for operational staff. Acts as a resource on more complex processing issues, researching financial discrepancies and escalating customer and vendor concerns as necessary.

Knowledge/Skills/Abilities

• Knowledge of insurance/travel/members business practices and procedures as related to financial accounting and/or statutory requirements

• Knowledge of Generally Accepted Accounting Principles

• Sound analytical and organizational skills

• Sound skills in Workday, Excel, Word and Access

• Excellent oral and written communication skills

• Skills to prepare and present materials to all levels within origination

Education & Experience / Licenses & Certification

• Bachelor's degree with emphasis on Business Administration, Finance or Accounting or equivalent experience

• 5 to 7 years of experience with direct experience as a business systems analyst.

Apply Today

Cyber Security Lead (PCI, Application, and Cloud Security)

Walnut Creek, California

CYBER SECURITY LEAD

Why Work for us:

Impact. Play a key role in innovating the future of auto repair while reinventing AAA and the value propositions we deliver to over 5.9M Members.
Development. Our team is designed to grow business and business leaders. We intend for you to demonstrate your capabilities and leadership skills and earn rapid advancement.
Recognition. We offer a competitive total compensation package including salary, performance bonus, benefits, and 401(k) company match and discretionary contributions.
Lifestyle. We do honorable work, and we practice our values: humility, integrity, teamwork, and service.

The Security lead is responsible for ensuring adherence to the Club’s information security strategy, programs and best practices. This is a highly visible hands-on position responsible for identifying and mitigating security risks across functions such as Corporate, Operations, ERS and Information Services. This individual is the resident security expert, and will security initiatives focused on PCI, Application, and Cloud security.

Essential Functions

Direct the areas of identity & access management, infrastructure security operations, security monitoring & reporting, application & data protection, compliance, business continuity planning and disaster recovery.
Oversee all aspects of enterprise information technology security
Identify security risks and develop solutions to eliminate or minimize them
Maintain security policies and procedures
Lead the corporate technology security incident response process
Drive successful enforcement of security policies and procedures
Manage security and operational assessments
Manage remediation of any findings from internal or external assessments
Lead implementation of security initiatives and projects
Work with business units to design, implement and maintain business continuity and disaster recovery programs
Implement and supervise corporate security awareness programs and required training for employees
Maintain up-to-date knowledge of the IT security industry including awareness of new or revised security solutions, improved security processes and the development of new attacks and threat vectors.
Select and acquire additional security solutions or enhancements to existing security solutions to improve overall enterprise security as per the enterprise’s existing procurement processes.
Oversee the deployment, integration and initial configuration of all new security solutions and of any enhancements to existing security solutions in accordance with standard best operating procedures generically and the enterprise’s security documents specifically.
Ensure the confidentiality, integrity and availability of the data residing on or transmitted to/from/ through enterprise workstations, servers and other systems and in databases and other data repositories.
Ensure the enforcement of enterprise security documents.
Supervise all investigations into problematic activity and provide on-going communication with senior management.
Supervise the design and execution of vulnerability assessments, penetration tests and security audits.
Perform regular security awareness training for all employees to ensure consistently high levels of compliance with enterprise security documents.
Engage in ongoing communications with peers in Information Services as well as the various business groups to ensure enterprise wide understanding of security goals, to solicit feedback and to foster co-operation.

Knowledge/Skills/Abilities

Extensive experience in enterprise security architecture design.
Extensive experience in enterprise security document creation.
Experience in designing and delivering employee security awareness training.
Experience in developing Business Continuity Plans and Disaster Recovery Plans.
Proven ability to lead complex initiatives in a matrix management paradigm.
Issue/problem management and resolution skills, advanced time management, planning and multitasking aptitude.
Strong understanding and experience with privacy and regulatory compliance including information security enterprise risk assessments, PCI remediation, data protection and strategy.
Strong leadership, communications and presentation skills with the ability to clearly communicate status to senior management team
Hands on MS Office and related productivity and communication tools
Deep understanding and thought leadership in managed hosting services, IaaS and PaaS and the Cloud infrastructure and platform offering, structure and technologies.
Experience successfully establishing secure IT operations and/or applications, experience working in an XaaS providers is helpful. Cloud provider experience coupled with data center experience (hybrid ops) is an ideal mix of background
Must have experience in developing and creating policies in support of compliance initiatives with excellent knowledge of Sarbanes-Oxley requirements, Payment Card Industry Standards, Health Insurance Portability and Accountability Act, internal IT Audit Standards and Risk Management.
Solid Project Management skills
Excellent communications and interpersonal skills
Vendor management skill

Education & Experience / Licenses & Certification

College diploma or university degree in the field of computer science and/or 15 years equivalent work experience.
10+ years successful career experience in progressively more responsible information systems and technology including at least 5+ years in IT security leadership and/or management roles
One or more of the following certifications:
PCI Professional (PCIP)
PCI Internal Security Assessor (ISA)
Certified Secure Software Lifecycle Professional
(ISC)2 CISSP

#CORPORATE

Apply Today

Inventory Control Specialist

Phoenix, Arizona

Customer Service - Smart Business

Scottsdale, Arizona

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

JOB SUMMARY

This position is responsible for providing scheduling for service, repair, maintenance, and inspections for the existing customer base. These services are critical for the ongoing customer service experience and satisfaction of the account base. The department has primary responsibility for customer retention through the responsiveness and provision of repair, Inspection, support, and maintenance operations and service.

Why Work for us:

Great Benefits - Medical/Dental/Vision

Work/Life Balance - 3 weeks PTO & 9 paid holidays

Retirement - 401K matching 3%

Career Growth - 3 Career Levels

ESSENTIAL FUNCTIONS

Handle incoming and outgoing phone calls to address customer requests and schedule service calls.
Handle e-mail and queue requests to schedule service calls.
Support the other internal customers (installation, sales, and monitoring) with handling and resolution of customer issues.
Assist field technicians with support for service calls. Order equipment required for service calls.

KNOWLEDGE AND SKILLS

Two or more years experience in a scheduling and/or technical call center.
Strong customer service communication and conflict resolution skills.
Knowledge of security system operation is a plus.
Strong written and verbal communication skills.
Ability to focus and multi-task in a fast paced environment. Ability to function as part of a team.

EDUCATION

High School Diploma/GED
AA Degree is preferred
Must qualify for state alarm agent license.

#SAFE

Apply Today

Smart Business - Installation Technician

Reno, Nevada

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Safeguard Security has an opportunity for a Commercial Security System Installer to install our security systems in commercial properties.

Why work for us?

Career Advancement - Multiple levels
Great Benefits - Medical/Dental/Vision
Retirement - 401k matching up to 3%
Work/Life Balance - PTO 3 Weeks + 9 paid holidays

RESPONSIBILITIES

Wiring and trim out of structured cabling, audio/video, security, and CCTV systems
Installing electrical apparatuses and equipment in a residence
Working with a maximum of 240 volts
Commercial wiring
Troubleshooting
Trim and fixtures
Reading blueprints and schematics
Low voltage installations
National Electrical Code (NEC)
Installing commercial safety features and ground connections
Installing low voltage
Ability to use a multimeter and other common tools of the trade
Ability to climb ladders, operate aerial lift platforms
Ability to pull, secure and terminate wire.

QUALIFICATIONS:

5-10 years of experience installing, programming, and troubleshooting security, audio/video, networking, and CCTV Systems

A wide range of experience from Pre-Wire to Programmer

Proficient knowledge with the following system types: Security – Honeywell, DSC, 2GIG, other systems a plus CCTV – Honeywell, Alarm.com, Luma, Wireless – Z-wave locks and thermostats

Ability to read and install systems per design drawings and sales proposals

Position requires high level of efficiency, attention to detail, quality control, and teamwork

Candidate must possess all necessary hand tools to complete daily tasks

Candidate should be comfortable with training junior installers

Must have a clean driving record

#SAFE

Apply Today

Insurance Sales Agent

Sparks, Nevada

Why work for us?

Licensing Assistance – If unlicensed, AAA NCNU will reimburse the costs of licensure
Training – You’ll attend a thorough, comprehensive, two week training program
No Overhead Costs – W-2 structure with dedicated space in a AAA branch
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan
Paid Time Off – 17 days your first year + nine holidays annually + 24 hours per year designated for volunteer work

Essential Functions:

Uses sales techniques and strong product knowledge to identify customer-specific needs to generate new sales, retain existing insureds and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.
Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Agent’s manager.
Conduct insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.
Establishes rapport with the insured that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.
Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.
Responds to customer inquiries and requests relating to insurance products and membership.
Researches and resolves complex customer service issues. Often assists the insured in initiating the first notice of loss on claims.

Knowledge/Skills/Abilities:

Strong sales skills with a history of effectively developing, tracking, following up on and closing leads.
Advanced consultative selling techniques utilizing thorough product knowledge.
Knowledge of desktop systems including but not limited to Microsoft Office software applications.

Experience & Licenses/Certifications:

3 to 5 years of relevant sales or insurance industry work experience required.
Possesses or has the ability to possess active and unrestricted state issued license(s) required to place property and casualty insurance.

#IA

Apply Today

Commercial Outside Sales Rep.

Scottsdale, Arizona

WHAT WE ARE LOOKING FOR

Someone who will work hard and who wants to earn $125K+ a year.
We are looking for highly motivated and energetic team member.
Must have strong confident people skills with an outgoing personality.
A level of professionalism that doesn’t take no as an answer, but still knows when to move on.
Be a quick thinker with adaptability to manage real-time situations.
Experience selling Security Industry, products and services.

RESPONSIBILITIES

Travel within assigned territory, 30-50 commercial businesses with the goal of assessing the need for AAA Smart Home Security Systems.

Responsible for generating new revenue by selling our products and services in a specific geographic area, by canvassing, cold-calling and growing existing customers.

Required to meet specific new business income goals through aggressive sales requirements.

Must communicate effectively and persuasively with prospective customers.

Keep abreast of industry trends.

Monitor year to date progress, trouble shoot, identify problems and work to develop and grow your region and customer base.

QUALIFICATIONS

Sales experience within Security Systems Industry
Computer skills, smart devices and App abilities
Experience in Word, Excel, and Outlook
Must have reliable transportation
Be compensation driven and earn maximum commissions
Ability to pass a full background check with drug screen

#SAFE

Apply Today

Lead Accountant

San Ramon, California

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

We're looking for a Lead Senior Accountant to support our business!

Why work for us?

Career Advancement - Internal Mobility!
Great Benefits - Medical/Dental/Vision
Retirement - 401k matching up to 3%
Work/Life Balance - PTO 3 Weeks + 9 paid holidays

Position utilizes a combination of accounting, process analysis, project administration and technical systems knowledge and skills. Responsible for a variety of accounting, analytical, process management and systems related tasks. Uses professional accounting concepts as an intermediately qualified, capable professional with a strong understanding of Generally Accepted Accounting Principles. Assists in formulating and defining systems scope and objectives through research and fact-finding, combined with a basic understanding of business systems and business unit specific requirements. Includes analysis of business and user needs, documenting requirements, and recommending modifications of existing system logic difficulties as necessary. Works on a wide range of issues in imaginative, as well as, practical ways. Interacts with all levels of staff and divisional business partners on a daily basis. Will perform tasks under general supervision and work products will be reviewed as needed.

Essential Functions:

Conducts very detailed reviews of business partner accruals, reconciliations and purchase requisitions. Provides coaching and constructive feedback in accordance with internal accounting processes and procedures.
Acquires, provides and exchanges reconciliation and accrual information with business partners.
Works and collaborates with others in either a lead or support role as business needs demand.
Acts as the accounting liaison between divisional business partners and the accounting division.
Acts as the systems process, upgrades and enhancements liaison between divisional business partners and the IT division.
Assists the Finance and Accounting divisions with creating, designing and distributing financial reports for business partners.
Gathers information in order to document processes and procedures for a variety of internal and system related activities and workflows. Provides system process coaching and training to business partners.
Provides accounting direction in support of the maintenance, modification and implementation of system enhancements, upgrades and alterations.
May participate, or assume responsibilities, in accounting system projects, to include the development and/or enhancement of current and new system processes and procedures.
Leads processes related to conducting system test plans and preliminary analysis, in order to determine and mitigate sources of process and system type discrepancies.

Knowledge/Skills/Abilities

The ability to manage projects, accurately complete detailed assignments, understand and interpret broad operational accounting concepts and their application to the business unit
Strong oral communication and business writing skills
Strong mathematical and organizational skills
Strong knowledge of Generally Accepted Accounting Principles (GAAP)
Strong data collection and process documentation skills
Strong Excel skills needed, such as; financial formulas, logical functions, pivot tables, vlookups and more
Intermediate financial analytic skills
Basic understanding of Procure to Pay (P2P) and Order to Cash (OTC) accounting functions and processes
Basic understanding of budgeting and forecasting
Basic knowledge of either business or systems analysis (preferred)
Ability to work as a member of a team

Education & Experience / Licenses & Certification

Bachelor's degree with emphasis on Business Administration, Finance or Accounting or equivalent experience.
5+ years previous relevant work experience or public accounting background
CPA required
Experience assisting or leading the management of projects or processes
Experience performing business systems analysis (preferred)
Experience using Workday software (highly preferred)
Experience assisting or leading system implementations, enhancements and upgrades (highly preferred)

#SAFE

Apply Today

Commercial Sales Manager

Tempe, Arizona

JOB SUMMARY

This position is responsible for driving top line sales revenue to meet company goals and objectives. To develop a professional sales team that matches the AAA brand reputation and customer experience expectations. Create sales and market strategies and then execute the plan.

RESPONSIBILITIES AND DUTIES

Prospecting and opening doors for and with the salespeople within our target markets
Teach and work with sales reps on how to prospect, set appointments, and close business
Manage sales team through activity based management.
Instructing on how to overcome sales objections
Build and develop department culture through hiring, leading, coaching and training
Create a sales department culture that matches the company culture and AAA brand
Develop sales and market strategies

QUALIFICATIONS

Leadership – Experience recruiting, building, training and inspiring a professional sales team
Development of 1-2 year sales/marketing strategy and business plans
Sales Management experience running a large sales team in multiple cities or states, a plus
Familiar with developing sales compensation plans that drive sales to meet corporate objectives and goals
Departmental Budget and P&L Management, a plus
Proficient in Word, Excel, PowerPoint and Google Suite
Outstanding communication, organizational and time management skills
4 years of outside sales experience
3 years of sales management experience
Strategic business planning and execution experience
Industry Experience a plus – familiar with commercial fire alarm, security, CCTV, Access Control, Guard/Patrol

EDUCATION, KNOWLEDGE, SKILLS, COMPETENCIES, CERTIFICATIONS/LICENSES

BTR Qualified

College Degree

#SAFE

Apply Today

Member Service and Sales Associate

Tucson, Arizona

Why work for us?

Benefits – Access to Medical, Dental, and Vision program and more!
401k Matching – $1 for $1 company match up to 4% of pay
Annual Incentive Plan – Eligibility to participate in AAA annual bonus plan
Paid Time Off – Accrual of 17 PTO days your first year, nine paid holidays annually, and 24 hours earmarked for volunteer activities

Essential Functions:

Exhibits AAA guiding principles and core values
Performs routine sales, service and operational functions for AAA Members including; DMV, cashiering, auto travel, notary and insurance sales support, with expectations for maintaining required standards, policies and procedures
Understands and actively promotes products and services to achieve individual goals in support of meeting organization goals and objectives
Overcomes obstacles that create barriers to Team Member or branch efforts
Identifies process improvement opportunities and proposes solutions
Acts as an agent for change while promoting AAA’s guiding principles and core values

Knowledge/Skills/Abilities:

Demonstrates sales and service skills. Able to effectively interact, face-to-face, with new, prospective and existing Members.
Accuracy and comfort handling money, making change, balancing cash drawer.
Good computer skills, proficient in both reading and basic arithmetic.
Good written and verbal communication skills in person and over the phone.
Ability to multitask in response to requests, requirements and Member/Team Member expectations. Ability to accept feedback and correct course as necessary.

Experience & Licenses/Certifications:

HS Diploma or GED required
Two years of sales or customer service experience required
Experience working with sales and service standards and goals
Current & valid Driver's License with clean history may be required
Bonding and fingerprinting may be required
P&C Licensing preferred

Work Environment/Physical Requirements:

#MEA

Apply Today

Smart Home Lead - Installation

Scottsdale, Arizona

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

We need a leader for our Commercial and Residential installations team.

Do you understand Customer expectations?

Can you evaluate equipment specified to ensure highest level of success possible on installs?

Have you performed job walks to confirm scope of work based on proposal and design?

Why work for us?

Great Salary - Career Paths with advancement
Great Benefits - Medical/Dental/Vision
Retirement - 401k matching up to 3%
Work/Life Balance - PTO 3 Weeks + 9 paid holidays

Core Job Responsibilities

Ensure installation is completed according to proposal, estimate, and design following Standard Operating Procedures and Protocols. Provide customer with system orientation, manufacturer documentation, and system sign-off prior to departure.
Develop and deliver installation as-builts to the Design Department.
Review, complete, and maintain various Manufacturer Training and Certifications as required.
Attend onsite or scheduled Manufacturer Training as required to maintain knowledge base of current and upcoming equipment used.

KNOWLEDGE AND SKILLS

Five or more years of experience in the Residential and Commercial Low Voltage industry with emphasis on installation, service, and design of various low voltage systems.
Organizational, analytical, interpersonal, and written/oral communication skills.
Problem solving, critical thinking, conflict resolution, risk identification and mitigation experience
Strong work ethic, operationally focused, detail oriented, and a team player

EDUCATION, KNOWLEDGE, SKILLS, COMPETENCIES, CERTIFICATIONS/LICENSES

NICET Certification, CSA Certification, Control 4 Certification, Various Manufacturing Certifications
Proficient computer skills to include knowledge and experience with MS Word, Excel, Outlook
Knowledge and competency in Local and National Electrical and Low Voltage Codes and Standards

#LYN

Apply Today

Accounting Analyst

Phoenix, Arizona

ACCOUNTING ANALYST

Why Work for us:

Impact. Play a key role in innovating the future of auto repair while reinventing AAA and the value propositions we deliver to over 6 Million Members.
Development. Our team is designed to grow business and business leaders. We intend for you to demonstrate your capabilities and leadership skills and earn rapid advancement.
Recognition. We offer a competitive total compensation package including salary, performance bonus, benefits, and 401(k) company match and discretionary contributions.
Lifestyle. We do honorable work, and we practice our values: humility, integrity, teamwork, and service.

Our Accounting Analyst will be responsible for a variety of tasks such as verifying, billing, account reconciliation, posting, computing and summarizing accounting and billing records; preparing financial exhibits and reports; ensuring compliance with company procedures; identifying and correcting questionable entries. They will use professional concepts to complete work and resolve problems of moderate scope and complexity.

Essential Functions

Monitors, controls, reconciles and maintains financial activity and balances of accounts. Ensures transactions are posted to proper accounts. Identifies, researches and corrects questionable transactions. Ensures sub-systems transactions are recorded correctly and transmitted to the GL correctly. May provide complex reconciliations and analyses in preparation of information to support both external and internal audit review and prepares recommendations for changes as needed.

Provides, acquires and exchanges reconciliation information with business partners. Acts as a liaison and provides coaching to the business partners to facilitate quality of reconciliations.
Resolves escalated and/or complicated customer inquiries and concerns. Brings unresolved issues to management with recommendation on how to proceed.
Prepares a variety of management reports and analyses to include summaries of financial transactions, new services or procedures/policies.
May participate in Accounting Services projects to include the development of new systems, products and entities. Documents processes and procedures for a variety of activities and workflows.
May act as team lead for operational staff. Is a resource on more complex processing issues, researching financial discrepancies and escalated customer service and vendor concerns.

Knowledge/Skills/Abilities

Sound knowledge of insurance/travel/members business practices and procedures as related to financial accounting and/or statutory requirements
Knowledge of Generally Accepted Accounting Principles
Sound analytical and organizational skills
Sound account analysis and reconciliation skills to handle work of moderate complexity
Sound skills in Workday, Excel, Word and Access
Skills to present information in a clear and concise manner both in writing and verbally to all levels of management

Education & Experience / Licenses & Certification

Bachelor's degree with emphasis on Business Administration, Finance or Accounting preferred or equivalent experience
2-4 years previous relevant work experience

Apply Today

Travel Sales Counselor

Elk Grove, California

Whether you’re just starting your journey or looking to grow your career, we’ll support you every step of the way.

Why work for us?

Benefits – Access to Medical, Dental, and Vision program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Annual Incentive Plan – Eligibility to participate in AAA annual bonus plan
Paid Time Off – Accrual of 17 PTO days your first year, nine paid holidays annually, and 24 hours earmarked for volunteer activities

Essential Functions:

Sells International & Domestic vacation packages, cruises, tours, hotel, car rental, rail and air travel
Owns the relationship with the member from beginning to end of each travel related transaction
Researches, evaluates and compares appropriate AAA Travel Partner packages to match up with member needs for the purpose of “delivering exceptional member experiences” in every transaction
Stays current with world events and latest travel industry developments and trends, and provides relevant information to members
Processes and interprets travel documents for members purchasing travel products with AAA and inform them of governmental requirements
Investigates and responds to travel-related member questions/complaints, and recommends solutions
Initiates contact with members and past customers to prospect for new business and encourages repeat business
Maintains minimum production goals in the following areas: Travel sales, sales of Travel Partner and proprietary products (i.e. Sojourns, AAA Vacations)
Cross-sells products and services (e.g., insurance (P&C, Life), new membership accounts, etc.)

Knowledge/Skills/Abilities:

Ability to clearly communicate (verbal and written) in English
Basic computer (e.g., Microsoft Word, Outlook, etc.) and industry specific applications (e.g., Galileo, VAX, etc.) and telephone skills
GDS experience required (Apollo/Galileo/Travelport)
Detailed knowledge of travel products
Knowledge of worldwide geography, the ability to read and interpret maps and brochures
Self-motivated sales drive and documented sales success
Ability to work efficiently both independently and as part of a team
Bilingual communication skills are a plus

Education & Experience / Licenses & Certifications:

HS Diploma or GED required
2 years of recent experience selling international and domestic travel services required
Travel Institute certification as “CTA, CTC, or CTIE” preferred

Work Environment/Physical Requirements:

Works in an office environment sitting at a desk, table or computer workstation for extended periods of time. May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 70-80 percent of the time spent on the job involves the use of a personal computer.

Apply Today

Member Experience Associate - Bilingual Spanish

Petaluma, California

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Why work for us?

Benefits – Access to Medical, Dental, and Vision program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Annual Incentive Plan – Eligibility to participate in AAA annual bonus plan
Paid Time Off – Accrual of 17 PTO days your first year, nine paid holidays annually, and 24 hours earmarked for volunteer activities

Essential Functions:

Exhibits AAA guiding principles and core values
Performs routine sales, service and operational functions for AAA Members including; DMV, cashiering, auto travel, notary and insurance sales support, with expectations for maintaining required standards, policies and procedures
Understands and actively promotes products and services to achieve individual goals in support of meeting organization goals and objectives
Overcomes obstacles that create barriers to Team Member or branch efforts
Identifies process improvement opportunities and proposes solutions
Acts as an agent for change while promoting AAA’s guiding principles and core values

Knowledge/Skills/Abilities:

Demonstrates sales and service skills. Able to effectively interact, face-to-face, with new, prospective and existing Members.
Accuracy and comfort handling money, making change, balancing cash drawer.
Good computer skills, proficient in both reading and basic arithmetic.
Good written and verbal communication skills in person and over the phone.
Ability to multitask in response to requests, requirements and Member/Team Member expectations. Ability to accept feedback and correct course as necessary.
Bilingual (Spanish) required

Experience & Licenses/Certifications:

Two years of sales and customer service experience required
Experience working with sales and service standards and goals required
Current & valid Driver's License with clean history may be required
Bonding and fingerprinting may be required
P&C License and experience working in the insurance industry preferred

Work Environment/Physical Requirements:

#MEA

#LIS

Apply Today

Member Experience Associate

Prescott, Arizona

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Why work for us?

Benefits – Access to Medical, Dental, and Vision program and more!
401k Matching – $1 for $1 company match up to 4% of pay
Annual Incentive Plan – Eligibility to participate in AAA annual bonus plan
Paid Time Off – Accrual of 17 PTO days your first year, nine paid holidays annually, and 24 hours earmarked for volunteer activities

Essential Functions:

Exhibits AAA guiding principles and core values
Performs routine sales, service and operational functions for AAA Members including; DMV, cashiering, auto travel, notary and insurance sales support, with expectations for maintaining required standards, policies and procedures
Understands and actively promotes products and services to achieve individual goals in support of meeting organization goals and objectives
Overcomes obstacles that create barriers to Team Member or branch efforts
Identifies process improvement opportunities and proposes solutions
Acts as an agent for change while promoting AAA’s guiding principles and core values

Knowledge/Skills/Abilities:

Demonstrates sales and service skills. Able to effectively interact, face-to-face, with new, prospective and existing Members.
Accuracy and comfort handling money, making change, balancing cash drawer.
Good computer skills, proficient in both reading and basic arithmetic.
Good written and verbal communication skills in person and over the phone.
Ability to multitask in response to requests, requirements and Member/Team Member expectations. Ability to accept feedback and correct course as necessary.

Experience & Licenses/Certifications:

Two years of sales or customer service experience required
Experience working with sales and service standards and goals
Current & valid Driver's License with clean history may be required
Bonding and fingerprinting may be required
P&C Licensing preferred

Work Environment/Physical Requirements:

#MEA

Apply Today

Travel Sales Counselor

Tucson, Arizona

Whether you’re just starting your journey or looking to grow your career, we’ll support you every step of the way.

Essential Functions:

Sells International & Domestic vacation packages, cruises, tours, hotel, car rental, rail and air travel
Owns the relationship with the member from beginning to end of each travel related transaction
Researches, evaluates and compares appropriate AAA Travel Partner packages to match up with member needs for the purpose of “delivering exceptional member experiences” in every transaction
Stays current with world events and latest travel industry developments and trends, and provides relevant information to members
Processes and interprets travel documents for members purchasing travel products with AAA and inform them of governmental requirements
Investigates and responds to travel-related member questions/complaints, and recommends solutions
Initiates contact with members and past customers to prospect for new business and encourages repeat business
Maintains minimum production goals in the following areas: Travel sales, sales of Travel Partner and proprietary products (i.e. Sojourns, AAA Vacations)
Cross-sells products and services (e.g., insurance (P&C, Life), new membership accounts, etc.)

Knowledge/Skills/Abilities:

Ability to clearly communicate (verbal and written) in English
Basic computer (e.g., Microsoft Word, Outlook, etc.) and industry specific applications (e.g., Galileo, VAX, etc.) and telephone skills
GDS experience required (Apollo/Galileo/Travelport)
Detailed knowledge of travel products
Knowledge of worldwide geography, the ability to read and interpret maps and brochures
Self-motivated sales drive and documented sales success
Ability to work efficiently both independently and as part of a team
Bilingual communication skills are a plus

Education & Experience / Licenses & Certifications:

HS Diploma or GED required
2 years of recent experience selling international and domestic travel services required
Travel Institute certification as “CTA, CTC, or CTIE” preferred

Work Environment/Physical Requirements:

Works in an office environment sitting at a desk, table or computer workstation for extended periods of time. May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 70-80 percent of the time spent on the job involves the use of a personal computer.

Apply Today

Member Experience Associate

Phoenix, Arizona

Why work for us?

Benefits – Access to Medical, Dental, and Vision program and more!
401k Matching – $1 for $1 company match up to 4% of pay
Annual Incentive Plan – Eligibility to participate in AAA annual bonus plan
Paid Time Off – Accrual of 17 PTO days your first year, nine paid holidays annually, and 24 hours earmarked for volunteer activities

Essential Functions:

Exhibits AAA guiding principles and core values
Performs routine sales, service and operational functions for AAA Members including; DMV, cashiering, auto travel, notary and insurance sales support, with expectations for maintaining required standards, policies and procedures
Understands and actively promotes products and services to achieve individual goals in support of meeting organization goals and objectives
Overcomes obstacles that create barriers to Team Member or branch efforts
Identifies process improvement opportunities and proposes solutions
Acts as an agent for change while promoting AAA’s guiding principles and core values

Knowledge/Skills/Abilities:

Demonstrates sales and service skills. Able to effectively interact, face-to-face, with new, prospective and existing Members.
Accuracy and comfort handling money, making change, balancing cash drawer.
Good computer skills, proficient in both reading and basic arithmetic.
Good written and verbal communication skills in person and over the phone.
Ability to multitask in response to requests, requirements and Member/Team Member expectations. Ability to accept feedback and correct course as necessary.

Experience & Licenses/Certifications:

Two years of sales or customer service experience required
Experience working with sales and service standards and goals
Current & valid Driver's License with clean history may be required
Bonding and fingerprinting may be required
P&C Licensing preferred

Work Environment/Physical Requirements:

#MEA

Apply Today

Human Resources Generalist

Scottsdale, Arizona

The HR Generalist supports Team Members within the organization to ensure people decisions are aligned with organizational strategy, based on facts and consistent with an excellent Team Member experience. In partnership with the HR Manager, they will maintain effective day-to-day HR operational functions like coaching, employee relations, corrective action, leave administration, unemployment claims and HRIS maintenance. The ideal candidate for this position is exceptional at using facts to make decisions, working in a Member focused, transparent and open culture.

Essential Functions

• Champion AAA culture of being the most trusted organization in America, make it your mission to help our Members and communities. (e.g., driving engagement survey action plans, involvement in company sponsored community events)

• Understand how everything is connected at AAA, contribute to our strategy and align actions to support it, including assisting the HR Manager in planning, executing, training, and tracking various HR programs

• Maintain effective day-to-day HR operational functions like coaching, employee relations, corrective action, leave administration, unemployment claims and HRIS maintenance

• Provide support for core cyclical HR processes (e.g., performance management, talent calibration, compensation and bonus planning, succession planning, engagement survey)

• Support Leaders and Team Members with employee relations issues through proactive and, as necessary, reactive interventions. Under the direction of the HR Manager, conduct effective, thorough and objective investigations, and provide fact based recommendations

• Influence others by being involved and providing timely and insightful consultation to guide decision-making and recommend proactive solutions

•Improve the Team Member experience by finding and developing ways to celebrate success and promote Team Member engagement

• Utilize reporting, data and analysis to support HR initiatives and make recommendations

• Work with internal HR partners, including Training, HRIS, Benefits, Compensation, Payroll and Leave Administration to improve processes and support Team Members

• Provide timely information and/or education for all levels of the organization on critical/emerging HR issues having potential impact to the business operations

• Create a culture focused on retaining and developing highly engaged Team Members that are focused on putting the Member first.

Knowledge/Skills/Abilities

• Possess excellent communication skills including conveying information with confidence and clarity

• Proven understanding of HR functions, employment law and HR industry trends

• Technical expertise in several of the following areas: employee relations, leave administration, HRIS administration and maintenance, staffing and retention, compensation, benefits, policy development and application, learning and development, planning and other HR processes and programs

• Experience as an effective practitioner in multiple HR functions with a strong track record of successfully supporting and implementing HR initiatives

• Demonstrated ability to influence, evaluate and manage conflicting priorities effectively in a fast paced environment

• Flexible work style and approach based the needs of the business

• Strong analytical and problem solving skills, ability to analyze data, understand trends, and develop recommendations for action based on the analysis

• Strong mindset for continuous improvement and exceeding expectations

• Experience supporting process design efforts, performance improvement, coaching, organizational design, and associated human resource services, systems and tools while monitoring progress with suitable metrics.

Education & Experience / Licenses & Certification

BA/BS degree preferred
3-5 years HR Generalist or Specialist experience required
Highly skilled in using HRIS systems, spreadsheets and presentation programs

#SAFE

Apply Today

service tech II

Folsom, California

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Essential Functions

• Perform oil changes and lubrication services to automobiles

• Perform tire repairs and installation services to automobiles

• Perform maintenance services to automobiles

• Perform any other repairs to automobiles as assigned by a Lead Tech or service writer, according to his/her abilities

• Gain on the job experience in all areas of automotive repair and strive to obtain ASE Certifications.

• Transporting members in company van to work or home

• Picking up parts as needed

• Assist upper level technicians as needed and for experience

• Keep his/her work area clean and safe

• Various miscellaneous duties as assigned by Lead Tech or management

• Assists other level technicians as requested

• Performs other duties as assigned

Knowledge/Skills/Abilities

• Automotive Repair Knowledge – Minimum 2 years automotive tire, lube, and general repair experience

• Must be able to understand and meet customers’ needs and expectations. Must use good interpersonal skills in solving customers’ problems and build positive relationships with them.

• Must be able to communicate with others in a clear, understandable manner.

• Must be able to analyze information, identify alternatives, and make sound, logical decisions. Must maximize utilization of available resources.

• Must be able to build smooth, cooperative working relationships, assisting other team members when possible.

• Must be able to perform multiple tasks and use time efficiently. Must be able to deal with negative emotions from others, displaying a positive, caring attitude on each interaction.

• Must be able to adapt to change and be flexible in adjusting approach to meet the needs of different situations. Must be able to rotate among job functions as needed.

Education & Experience / Licenses & Certification

• High School Diploma or GED required.

• Minimum 2 years automotive tire, lube, and general repair experience

- ASE G1 certification

- ASE A5 certification

Work Environment/Physical Requirements

Lifting and carrying tires and parts, weighing up to 50 pounds, several times a day; bending and kneeling to vacuum and clean vehicles; pushing cars several times a month; and climbing ladders to retrieve parts several times a day. Some exposure to loud noises every day for up to 30 minutes at a time from air tools and auto repair equipment. A percent of time is spent traveling by car to pick up parts.

#AUTO

Apply Today

Member Experience Associate - Bilingual Spanish

Sonoma, California

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Why work for us?

Benefits – Access to Medical, Dental, and Vision program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Annual Incentive Plan – Eligibility to participate in AAA annual bonus plan
Paid Time Off – Accrual of 17 PTO days your first year, nine paid holidays annually, and 24 hours earmarked for volunteer activities

Essential Functions:

Exhibits AAA guiding principles and core values
Performs routine sales, service and operational functions for AAA Members including; DMV, cashiering, auto travel, notary and insurance sales support, with expectations for maintaining required standards, policies and procedures
Understands and actively promotes products and services to achieve individual goals in support of meeting organization goals and objectives
Overcomes obstacles that create barriers to Team Member or branch efforts
Identifies process improvement opportunities and proposes solutions
Acts as an agent for change while promoting AAA’s guiding principles and core values

Knowledge/Skills/Abilities:

Demonstrates sales and service skills. Able to effectively interact, face-to-face, with new, prospective and existing Members.
Accuracy and comfort handling money, making change, balancing cash drawer.
Good computer skills, proficient in both reading and basic arithmetic.
Good written and verbal communication skills in person and over the phone.
Ability to multitask in response to requests, requirements and Member/Team Member expectations. Ability to accept feedback and correct course as necessary.
Bilingual (Spanish) required

Experience & Licenses/Certifications:

Two years of sales or customer service experience required
Experience working with sales and service standards and goals
Current & valid Driver's License with clean history may be required
Bonding and fingerprinting may be required
P&C Licensing may be required

Work Environment/Physical Requirements:

Apply Today

Part-time Member Experience Associate

Mountain View, California

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

This position is a part-time position working up to 28 hours per week with 8 hour shifts on Monday, Fridays and some Saturdays. A bilingual Spanish or Chinese professional is desired.

Essential Functions

Exhibits AAA guiding principles and core values
Performs routine sales, service and operational functions for AAA Members including; DMV, cashiering, auto travel, notary and insurance sales support, with expectations for maintaining required standards, policies and procedures
Understands and actively promotes products and services to achieve individual goals in support of meeting organization goals and objectives
Overcomes obstacles that create barriers to Team Member or branch efforts
Identifies process improvement opportunities and proposes solutions
Acts as an agent for change while promoting AAA’s guiding principles and core values

Knowledge/Skills/Abilities

Demonstrates sales and service skills. Able to effectively interact, face-to-face, with new, prospective and existing Members.
Accuracy and comfort handling money, making change, balancing cash drawer.
Good computer skills, proficient in both reading and basic arithmetic.
Good written and verbal communication skills in person and over the phone.
Ability to multitask in response to requests, requirements and Member/Team Member expectations. Ability to accept feedback and correct course as necessary.

Education & Experience / Licenses & Certification

High school diploma or GED required
Two years sales or customer service experience
Experience working with sales and service standards and goals
Current & valid Driver's License with clean history may be required
Bonding and fingerprinting may be required
P&C Licensing may also be required
Bilingual Spanish or Chinese preferred

Work Environment/Physical Requirements

#MEA Sales

Apply Today

Principal Operations Business Analyst

Walnut Creek, California

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Principal Business Operations Analyst - Roadside Service

Why Work for us:

· Impact. Play a key role in innovating the future of auto repair while reinventing AAA and the value propositions we deliver to over 6 Million Members.

· Development. Our team is designed to grow business and business leaders. We intend for you to demonstrate your capabilities and leadership skills and earn rapid advancement.

· Recognition. We offer a competitive total compensation package including salary, performance bonus, benefits, and 401(k) company match and discretionary contributions.

· Lifestyle. We do honorable work, and we practice our values: humility, integrity, teamwork, and service.

Our Principal Business Operations Analyst will support the overall business strategy and corporate objectives for our Roadside Services business by performing analysis to support the identification of business needs and determine solutions to business problems. This advanced level analyst holds an in-depth knowledge in multiple areas of the business and can act in a consultative capacity. May lead large analytic projects and is often assigned to longer term projects which guide business decisions and changes. Provides guidance, mentorship and training to develop new or lower-level associates, with accountability for team success.

Job Description

• Performs complex analysis of data and the relationship to operational and financial objectives of the organization.

• Collaborates with other business areas to investigate issues, makes recommendations and develops action plans to contribute to company objectives, principles and to achieve goals.

• Develops metrics and reports using research and tools provided by company.

• Identifies gaps in tools and data, and works collaboratively to resolve.

• Participates as subject matter expert in projects related to analytics data structures and applications. Makes decisions on methods and techniques.

• Interprets results of analysis, prepares and presents outcomes to senior leadership.

• Reviews reporting and analytic methodologies and makes recommendations for improvement.

• Proactively analyzes data and delivers insights to business customers to deepen their understanding of key issues.

• Identifies, troubleshoots, and resolves data issues, working with IT and other areas as needed.

• Reviews work of peers to ensure high quality and effectiveness.

• Coaches staff on standard analytic approach and actions to take based on findings.

• May act as team lead and/or coordinate the activities of others.

Knowledge/Skills/Abilities

• Advanced research, analytical, data processing and mathematical skills

• Demonstrated ability to structure and conduct data analyses relevant to complex business issues

• Demonstrated ability to make effective formal presentations

• Strong oral and written communication skills

• Advanced business writing skills

• Project management experience

• Strong knowledge of AAA business concepts

• Strong knowledge of database structures including relational database concepts

• Advanced Microsoft Excel skills, including charts/graphs, pivot tables, lookups, and complex nested formulas

• Proficiency in MS-PowerPoint

• Proficiency in SQL

• Proficiency with structured analysis and design techniques

• Intermediate to advanced experience using Tableau required

• Ability to troubleshoot and resolve data issues

• Demonstrated ability to communicate effectively with various levels of management to present findings relevant to audience

• Ability to train staff on reporting logic and tools

• Ability to coach and mentor co-workers and give feedback as required by using effective interpersonal skills

Education & Experience / Licenses & Certification

• Bachelor's degree in related area, advanced degree preferred

• 7+ years of analytical experience in related industry

• Mentoring and leadership experience (preferred)

• Technical or business certifications relevant to role (preferred)

Apply Today

Travel Counselor

Menlo Park, California

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Whether you’re just starting your journey or looking to grow your career, we’ll support you every step of the way.

Why work for us?

Benefits – Access to Medical, Dental, and Vision program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Annual Incentive Plan – Eligibility to participate in AAA annual bonus plan
Paid Time Off – Accrual of 17 PTO days your first year, nine paid holidays annually, and 24 hours earmarked for volunteer activities

Essential Functions:

Sells International & Domestic vacation packages, cruises, tours, hotel, car rental, rail and air travel
Owns the relationship with the member from beginning to end of each travel related transaction
Researches, evaluates and compares appropriate AAA Travel Partner packages to match up with member needs for the purpose of “delivering exceptional member experiences” in every transaction
Stays current with world events and latest travel industry developments and trends, and provides relevant information to members
Processes and interprets travel documents for members purchasing travel products with AAA and inform them of governmental requirements
Investigates and responds to travel-related member questions/complaints, and recommends solutions
Initiates contact with members and past customers to prospect for new business and encourages repeat business
Maintains minimum production goals in the following areas: Travel sales, sales of Travel Partner and proprietary products (i.e. Sojourns, AAA Vacations)
Cross-sells products and services (e.g., insurance (P&C, Life), new membership accounts, etc.)

Knowledge/Skills/Abilities:

Ability to clearly communicate (verbal and written) in English
Basic computer (e.g., Microsoft Word, Outlook, etc.) and industry specific applications (e.g., Galileo, VAX, etc.) and telephone skills
GDS experience required (Apollo/Galileo/Travelport)
Detailed knowledge of travel products
Knowledge of worldwide geography, the ability to read and interpret maps and brochures
Self-motivated sales drive and documented sales success
Ability to work efficiently both independently and as part of a team
Bilingual communication skills are a plus

Education & Experience / Licenses & Certifications:

HS Diploma or GED required
2 years of recent experience selling international and domestic travel services required
Travel Institute certification as “CTA, CTC, or CTIE” preferred

Work Environment/Physical Requirements:

Works in an office environment sitting at a desk, table or computer workstation for extended periods of time. May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 70-80 percent of the time spent on the job involves the use of a personal computer.

Apply Today

Member Experience Associate

Auburn, California

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Why work for us?

Benefits – Access to Medical, Dental, and Vision program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Annual Incentive Plan – Eligibility to participate in AAA annual bonus plan
Paid Time Off – Accrual of 17 PTO days your first year, nine paid holidays annually, and 24 hours earmarked for volunteer activities

Essential Functions:

Exhibits AAA guiding principles and core values
Performs routine sales, service and operational functions for AAA Members including; DMV, cashiering, auto travel, notary and insurance sales support, with expectations for maintaining required standards, policies and procedures
Understands and actively promotes products and services to achieve individual goals in support of meeting organization goals and objectives
Overcomes obstacles that create barriers to Team Member or branch efforts
Identifies process improvement opportunities and proposes solutions
Acts as an agent for change while promoting AAA’s guiding principles and core values

Knowledge/Skills/Abilities:

Demonstrates sales and service skills. Able to effectively interact, face-to-face, with new, prospective and existing Members.
Accuracy and comfort handling money, making change, balancing cash drawer.
Good computer skills, proficient in both reading and basic arithmetic.
Good written and verbal communication skills in person and over the phone.
Ability to multitask in response to requests, requirements and Member/Team Member expectations. Ability to accept feedback and correct course as necessary.
Bilingual (Spanish) preferred

Experience & Licenses/Certifications:

HS Diploma or GED required
Two years of sales or customer service experience required
Experience working with sales and service standards and goals
Current & valid Driver's License with clean history may be required
Bonding and fingerprinting may be required
P&C license preferred

Work Environment/Physical Requirements:

#MEA

Apply Today

Member Experience Branch Manager

Manteca, California

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Essential Functions

Champions and exhibits our guiding principles and core values of AAA

Recruiting, training, onboarding and development of branch Team Members

Individual goal setting, Team performance feedback, evaluation and performance documentation.
Ensures each Team Member has an individual development plan and provides mentorship supporting their growth objectives
Champion of Team Member engagement ensuring all Team Members understand how their work is connected and important to corporate strategy
Supports building a performance organization with heart through efficient performance management, setting clear performance and career development expectations, and acting on tough performance issues early with managerial courage.
Drive for results to achieve all branch objectives
Develops and executes against a business plan managing strategies that supports branch growth
Analyzes branch reports, and internal performance statistics to accurately forecast results.
Champion of Community Impact developing a network of relationships within community and leading branch participation
Provides feedback to assist in overall process improvement, competitive positioning, and regional strategy
Ensures compliance with AAA policies, procedures, standards and regulations
Steward of all branch resources and expense budget compliance

Knowledge/Skills Abilities

Demonstrated track record of successful business decision making, planning, and problem solving

Highly developed leadership skills, quantitative and analytical skills with a proven ability to make data-driven decisions
Ability to work cross-functionally across many business units and functions
Ability to write and execute business and financial plans
Excellent planning and project management skills
Strong change management skills and the ability to operate in an environment of ambiguity
Broad knowledge of Property & Casualty insurance, membership sales and service, and branch operations including industry trends, key drivers of business revenue
Outstanding sales and Member service skills and the ability to transfer these skills to others
Strong computer skills, including proficiency with the Google Apps Suite (Sheets, Docs, Drive, Slides)

Education & Experience / Licenses & Certification

• Bachelor Degree in related field

• Valid Driver's License

• P&C License ( Preferred )• Insurance industry knowledge helpful but not required

• 2-3 yrs. Management experience

Work Environment/Physical Requirements

Works in an office environment where standing and walking or sitting at a desk, table or computer workstation for extended periods of time. May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

Apply Today

Shift Lead

Las Vegas, Nevada

Essential Functions

Responsible for oversight of shop operations to include inspecting/maintaining of company vehicles/ equipment for safe and efficient operation, battery inventory processes, administrative duties/reports and coordination of scheduling/dispatching
Coaching and development of employees, to include training, performance management and the corrective action process
Driving and operating the full range of service vehicles (i.e. loading/towing vehicles, flat tire changes, lock-out, fuel delivery services, etc.) for increased
Productivity gains and contribution to business results, to include knowledge sharing/coaching/
training of peers; utilizing on-board computer, radio communications and mapping systems
On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving
Managing and maintenance of damages tracking system and coordination of resolution for customer complaints
Education and training. I.E.: AAA Compliance Training, RPST,TSAAC, Lock-out, PSP, Battery
Service Training

Knowledge/Skills/Abilities

Ability to drive a manual/automatic shift vehicle
Ability to ride a bicycle at a skilled level.
Ability to act in the role of a leader, to include coaching, mentoring and training
Superior customer service skills and the ability to interact with a wide-range of people
Proficient automotive knowledge
Proven computer knowledge and familiarity with Microsoft Office Suite
Proven math skills and analytical ability
Ability to communicate effectively, including proficiency with delivering presentations and conducting meetings
Bilingual communication skills (preferred)

Education & Experience / Licenses & Certification

• High School Diploma or GED equivalent

• 8+ years Experience operating a motor vehicle with a valid driver's license

• Vocational technical automotive training/certification or equivalent experience (preferred)

• ASE (Automotive Service Excellence) certification (preferred)

Work Environment/Physical Requirements

If needed for identification purposes, a photograph may be obtained after an offer of employment is made and accepted. Service Providers are required to provide a photograph for identification purposes.

Competency

Customer Centricity (Proficient)

Interpersonal Savvy (Proficient)

Time Management (Proficient)

Decision Making (Proficient)

Leadership Credibility (intermediate)

Apply Today

Member Experience Associate

San Jose, California

Essential Functions

Exhibits AAA guiding principles and core values
Performs routine sales, service and operational functions for AAA Members including; DMV, cashiering, auto travel, notary and insurance sales support, with expectations for maintaining required standards, policies and procedures
Understands and actively promotes products and services to achieve individual goals in support of meeting organization goals and objectives
Overcomes obstacles that create barriers to Team Member or branch efforts
Identifies process improvement opportunities and proposes solutions
Acts as an agent for change while promoting AAA’s guiding principles and core values

Knowledge/Skills/Abilities

Demonstrates sales and service skills. Able to effectively interact, face-to-face, with new, prospective and existing Members.
Accuracy and comfort handling money, making change, balancing cash drawer.
Good computer skills, proficient in both reading and basic arithmetic.
Good written and verbal communication skills in person and over the phone.
Ability to multitask in response to requests, requirements and Member/Team Member expectations. Ability to accept feedback and correct course as necessary.

Education & Experience / Licenses & Certification

High school diploma or GED required
Two years sales or customer service experience
Experience working with sales and service standards and goals
Current & valid Driver's License with clean history may be required
Bonding and fingerprinting may be required
P&C Licensing may also be required

Work Environment/Physical Requirements

Works in a variety of office environments where standing, walking or sitting at a desk, table or computer workstation may

be required for extended periods of time. May travel by car, plane or other form of transportation to attend business meetings or conferences. May be required to work in one or more locations in a defined service area. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

#MEASales

Apply Today

Job Posting Title Tow Truck Driver Open House Hiring Event

San Rafael, California

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

AAA Club Owned Fleet Open House Hiring Event!!

Hiring for San Franciso and Marin!

Pre-register by applying below

Date: Monday, 12/16 through Friday 12/20, from 10am to 2pm

Location:

428 Irwin Street
San Rafael, CA 94901

Please pre-register by applying today!

Walk-ins welcome!

Be sure to bring a copy of your resume and dress for success for an opportunity to meet directly with hiring managers.

Why work for us?

Great Pay - $21.96/hour + a 5% increase at 6 months
Training – You’ll attend a thorough, comprehensive, three week training program
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan
Paid Time Off – Ten hours per month, ten holidays annually, one floating holiday and 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

We are looking for candidates with:

Excellent customer service skills!
Flexibility to work swing shift and weekends
Ability to drive a manual/automatic shift vehicle
Customer service skills and the ability to interact with a wide-range of people
Basic automotive knowledge and at least 6 years’ experience operating a motor vehicle with a valid driver's license
Basic computer knowledge
Bilingual communication skills a plus
High School Diploma or GED equivalent required
Vocational technical automotive training/certification or equivalent experience (preferred)

Essential Functions

Driving and operating a service vehicle (i.e. loading/towing vehicles, flat tire changes, lock-out, fuel delivery services, etc.)
On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving
Utilizing on-board computer, radio communications, and mapping systems
Completion of daily paperwork (i.e. call-logs, battery invoices, cash receipts, etc.)
Inspecting and submitting maintenance reports of company vehicles for safe and efficient operation
Education and training. I.E.: AAA Compliance Training, RPST,TSAAC, Lock-out, PSP, Battery Service Training

Work Environment/Physical Requirements

Works outdoors at vehicle sites when servicing vehicles. Lifting and carrying tires and parts, weighing up to 50 pounds, several times a day; bending, kneeling and stooping as required for service calls. Works in all weather and all traffic conditions. Vehicle recovery sites may be wet, messy and hazardous. Service Providers are required to provide a photograph for identification purposes.

#ERSDriver

#Chi

Apply Today

Insurance Associate

Milpitas, California

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

AAA has immediate opportunities for motivated individuals to join our team of Insurance Sales Associates.

Why work for us?

Paid Training: $23.00 during our the training period. Extensive training program will help ensure a seamless transition into an Insurance Agent position.
Licensing Assistance: AAA provides/ will reimburse the costs of licensure
Advancement Opportunities: Opportunity to advance within the first 90 days
No Overhead Costs: W-2 structure with dedication space in a AAA NCNU branch
Compensation: Generous commission structure with the ability to earn commission on every policy.
Benefits: Medical, Dental, Vision, wellness program and more!
401k Matching: $1 for $1 company match up to 6% of pay
Annual Incentive Plan: Eligibility to participate in AAA NCNU annual bonus plan
Paid Time Of: 17 days of PTO your first year + 9 Holidays annually
Community Impact: 24 hours provided per year designated for Volunteer work.
Collaborative Environment: AAA will value your contribution to providing exceptional service to our members

Job Summary

Insurance Associates serve our Members by selling them the Property & Casualty and Roadside Assistance insurance that meets the Member’s needs. Individuals in this role are accountable for achieving assigned sales goals while providing an exceptional Member experience. Primary responsibilities include soliciting new business, serving existing insured Members, and retaining policies. Insurance Associates participate in promotions, events, marketing activities, and the cross-sell of AAA insurance products. Insurance Associates are professionals who guide our Members in the purchase of appropriate products and coverage under managerial supervision.

Essential Functions

Uses sales techniques and strong product knowledge to identify customer-specific needs to generate new sales, retain existing insureds and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.
Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Agent’s manager.
Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.
Establishes rapport with the insured that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.
Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.
Responds to customer inquiries and requests relating to insurance products and membership.
Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.
Responds to customer inquiries and requests relating to insurance products and membership.
Researches and resolves complex customer service issues. Often assists the insured in initiating the first notice of loss on claims

Education & Experience/Licenses & Certification

High school diploma or GED required. Bachelor's degree in a relevant field preferred.
2 to 4 years of sales experience preferred.
Insurance industry experience or knowledge preferred.
Knowledge of desktop systems including but not limited to Microsoft Office software applications.
Ability to acquire an unrestricted state issued license(s) required to place property and casualty insurance within fourteen (14) calendar days of start date. Depending on start date, active property and casualty license(s) may be required.

#IASales

Apply Today

Member Experience Associate

Henderson, Nevada

Why work for us?

Benefits – Access to Medical, Dental, and Vision program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Annual Incentive Plan – Eligibility to participate in AAA annual bonus plan
Paid Time Off – Accrual of 17 PTO days your first year, nine paid holidays annually, and 24 hours earmarked for volunteer activities

Essential Functions:

Exhibits AAA guiding principles and core values
Performs routine sales, service and operational functions for AAA Members including; DMV, cashiering, auto travel, notary and insurance sales support, with expectations for maintaining required standards, policies and procedures
Understands and actively promotes products and services to achieve individual goals in support of meeting organization goals and objectives
Overcomes obstacles that create barriers to Team Member or branch efforts
Identifies process improvement opportunities and proposes solutions
Acts as an agent for change while promoting AAA’s guiding principles and core values

Knowledge/Skills/Abilities:

Demonstrates sales and service skills. Able to effectively interact, face-to-face, with new, prospective and existing Members.
Accuracy and comfort handling money, making change, balancing cash drawer.
Good computer skills, proficient in both reading and basic arithmetic.
Good written and verbal communication skills in person and over the phone.
Ability to multitask in response to requests, requirements and Member/Team Member expectations. Ability to accept feedback and correct course as necessary.

Experience & Licenses/Certifications:

Two years of sales or customer service experience required
Experience working with sales and service standards and goals
Current & valid Driver's License with clean history may be required
Bonding and fingerprinting may be required
P&C Licensing preferred

Work Environment/Physical Requirements:

#MEA

Apply Today

Travel Sales Associate

Clearfield, Utah

Hired Security System Installers

Scottsdale, Arizona

AAA recently acquired SAFE Security and Safeguard with the vision to become the most trusted smart home security brand in this industry. With your help, we aspire to provide the same peace of mind at home as we have provided on the roads for the last 100 years.

SAFEGUARD IS HIRING!

Safeguard Security Is Holding A Job Fair for Residential Security System Installers

Date: Saturday, April 27th 2019 from 10:00am-3:00pm

Location: 8454 N. 90th St., Scottsdale, AZ 85258

Please pre-register by applying today or walk-ins welcome!

Bring a copy of your resume and dress for success for an opportunity to meet directly with hiring managers.

Safeguard has been protecting Arizona families and businesses for over 50 years. We are Arizona's largest locally-operated security provider, and we prove every day that we love being there for our clients.

WHY SAFEGUARD?

Hourly pay with incentive plans
Exceptional benefits
Excellent PTO and holiday plans
A free AAA Membership and numerous employee discounts
Full training

WHAT YOU'LL DO:

Provide legendary customer service to all of our customers during your daily interactions
Install new and replacement security systems in customers’ homes; this may include wiring, panels, audio/ video, CCTV systems and other electrical apparatuses while working with a maximum of 240 volts. This includes working with electrical equipment and hand tools
Providing consultative selling and offering solutions to our customers
Maintaining a high-level of safety at all times

WHAT YOU'VE DONE:

1+ years of experience delivering legendary customer service
Experience in consultative sales or offering product and service solutions
Possess a valid Arizona driver’s license and current 39 month driving record
Ability to install low voltage security systems and have a high attention to detail
Knowledge of security systems / CCTV such as Honeywell, alarm.com and others is a plus
National Electrical Code (NEC) is a plus

TRAINING WILL BE PROVIDED!

Working Environment/Physical Requirements:

The position requires both field and office time. Physical requirements include walking new and existing commercial and residential sites in various stages of construction, climbing ladders/stairs, lifting (up to 50 pounds), working in outdoor weather conditions, sitting, driving to job sites, use of typical hand and electrical tools.

Apply Today

Tow Shift Lead

Concord, California

[This position is for the upcoming Richmond Location]

Job Summary
Act in the capacity of a team lead, including training and development of staff, coordinating work, and administrative duties. Driving and operating of the full range of service vehicles (tow trucks, battery service vehicles, light service vehicles), operating towing equipment and battery service equipment for AAA members and for commercial purposes. Performing effective diagnostics/troubleshooting on vehicles. Providing an outstanding customer service experience. Utilized as a Trainer/Mentor for new hires/ERS Specialist.

Essential Functions

Responsible for oversight of shop operations to include inspecting/maintaining of company vehicles/ equipment for safe and efficient operation, battery inventory processes, administrative duties/reports and coordination of scheduling/dispatching
Coaching and development of employees, to include training, performance management and the corrective action process
Driving and operating the full range of service vehicles (i.e. loading/towing vehicles, flat tire changes, lock-out, fuel delivery services, etc.) for increased
Productivity gains and contribution to business results, to include knowledge sharing/coaching/
training of peers; utilizing on-board computer, radio communications and mapping systems
On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving
Managing and maintenance of damages tracking system and coordination of resolution for customer complaints
Education and training. I.E.: AAA Compliance Training, RPST,TSAAC, Lock-out, PSP, Battery
Service Training

Knowledge/Skills/Abilities

Ability to drive a manual/automatic shift vehicle
Ability to ride a bicycle at a skilled level.
Ability to act in the role of a leader, to include coaching, mentoring and training
Superior customer service skills and the ability to interact with a wide-range of people
Proficient automotive knowledge
Proven computer knowledge and familiarity with Microsoft Office Suite
Proven math skills and analytical ability
Ability to communicate effectively, including proficiency with delivering presentations and conducting meetings
Bilingual communication skills (preferred)

Education & Experience / Licenses & Certification

• High School Diploma or GED equivalent

• 8+ years Experience operating a motor vehicle with a valid driver's license

• Vocational technical automotive training/certification or equivalent experience (preferred)

• ASE (Automotive Service Excellence) certification (preferred)

Competency

Customer Centricity (Proficient)

Interpersonal Savvy (Proficient)

Time Management (Proficient)

Decision Making (Proficient)

Leadership Credibility (intermediate)

Work Environment/Physical Requirements

Apply Today

Automotive Service Associate

Henderson, Nevada

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

At AAA, we strive to put our member first and take care of their total automotive needs. We're on a mission to expand our Club Owned Repair business with the opening of a new location in Henderson, Nevada!

Why AAA?

Competitive hourly pay with an annual incentive bonus
Exceptional benefits within 30 days of hire, to include 401k matching
15 Paid Days off and no Sunday work hours
Tuition reimbursement for receiving additional ASE certifications
A free AAA Membership and numerous employee discounts
Advancement Opportunities

Essential Functions

The Support Service Associate is responsible for supporting the Service Advisor and the General Manager in delivering outstanding customer experiences and maintaining accurate procedural record keeping.

Maintain proper levels of member/customer satisfaction.
Answer telephones and assist customers with booking appointments and general service questions.
Route customers to the proper staff member for more technical questions.
Assist with invoicing and processing payments for customers.
Assist with entering supplier invoices into the shop management software.
Assist the General Manager with physical inventories
Assist management with coordinating and holding employee meetings.
Assist Service Advisors and General Manager with various administrative duties – filing, mail processing, supply ordering, daily closing, etc.
Maintain a clean and safe working environment. Keep the parking area and the interior sales and service area of the facility neat and clean on a daily basis.
Provide shuttle service as directed by management and the Service Advisors to transport members/customers and to pick up parts/supplies.
Communicate with service Advisors regarding any changes in work status or completion status of vehicles.

Knowledge/Skills/Abilities

Strong Customer Service Skills
Automotive Experience a plus
Good written verbal communication, ability to take direction well
Basic Mathematical skills

Education & Experience / Licenses & Certification

High school diploma or equivalent.
Valid driver’s license and clear driving record
Entry level position with prior customer service a plus.

Work Environment/Physical Requirements

Lifting and carrying parts, weighing up to 25 pounds, possibly several times a day; Some exposure to loud noises every day for up to 30 minutes at a time from air tools and auto repair equipment. A percent of time is spent traveling by car to pick up parts and customers. Long periods of time on their feet.

Competencies:

Communication (Entry)

Teamwork and Interpersonal Skills (Entry) Customer Focus (Intermediate) Responsiveness (Entry)

Adaptability (Entry) Problem Solving (Entry)

#AUTO

Apply Today

Insurance Associate

Newark, California

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

AAA has immediate opportunities for motivated individuals to join our team of Insurance Sales Associates.

Why work for us?

Paid Training: $23.00/hr during our the training period. Extensive training program will help ensure a seamless transition into an Insurance Agent position.
Licensing Assistance: AAA provides/ will reimburse the costs of licensure
Advancement Opportunities: Opportunity to advance within the first 90 days
No Overhead Costs: W-2 structure with dedication space in a AAA NCNU branch
Compensation: Generous commission structure with the ability to earn commission on every policy.
Benefits: Medical, Dental, Vision, wellness program and more!
401k Matching: $1 for $1 company match up to 6% of pay
Annual Incentive Plan: Eligibility to participate in AAA NCNU annual bonus plan
Paid Time Of: 17 days of PTO your first year + 9 Holidays annually
Community Impact: 24 hours provided per year designated for Volunteer work.
Collaborative Environment: AAA will value your contribution to providing exceptional service to our members

Job Summary

Essential Functions

Uses sales techniques and strong product knowledge to identify customer-specific needs to generate new sales, retain existing insureds and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.
Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Agent’s manager.
Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.
Establishes rapport with the insured that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.
Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.
Responds to customer inquiries and requests relating to insurance products and membership.
Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.
Responds to customer inquiries and requests relating to insurance products and membership.
Researches and resolves complex customer service issues. Often assists the insured in initiating the first notice of loss on claims

Education & Experience/Licenses & Certification

High school diploma or GED required. Bachelor's degree in a relevant field preferred.
2 to 4 years of sales experience preferred.
Insurance industry experience or knowledge preferred.
Knowledge of desktop systems including but not limited to Microsoft Office software applications.
Ability to acquire an unrestricted state issued license(s) required to place property and casualty insurance within fourteen (14) calendar days of start date. Depending on start date, active property and casualty license(s) may be required.

#IASales

Apply Today

Member Experience Associate

Oakland, California

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Essential Functions

Exhibits AAA guiding principles and core values
Performs routine sales, service and operational functions for AAA Members including; DMV, cashiering, auto travel, notary and insurance sales support, with expectations for maintaining required standards, policies and procedures
Understands and actively promotes products and services to achieve individual goals in support of meeting organization goals and objectives
Overcomes obstacles that create barriers to Team Member or branch efforts
Identifies process improvement opportunities and proposes solutions
Acts as an agent for change while promoting AAA’s guiding principles and core values

Knowledge/Skills/Abilities

Demonstrates sales and service skills. Able to effectively interact, face-to-face, with new, prospective and existing Members.
Accuracy and comfort handling money, making change, balancing cash drawer.
Good computer skills, proficient in both reading and basic arithmetic.
Good written and verbal communication skills in person and over the phone.
Ability to multitask in response to requests, requirements and Member/Team Member expectations. Ability to accept feedback and correct course as necessary.

Education & Experience / Licenses & Certification

High school diploma or GED required
Two years sales or customer service experience
Experience working with sales and service standards and goals
Current & valid Driver's License with clean history may be required
Bonding and fingerprinting may be required
P&C Licensing may also be required

Work Environment/Physical Requirements

Works in a variety of office environments where standing, walking or sitting at a desk, table or computer workstation may

#MEASales

Apply Today

Insurance Associate

Daly City, California

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

AAA has immediate opportunities for motivated individuals to join our team of Insurance Sales Associates.

Why work for us?

Paid Training: $23.00/hr during our the training period. Extensive training program will help ensure a seamless transition into an Insurance Agent position.
Licensing Assistance: AAA provides/ will reimburse the costs of licensure
Advancement Opportunities: Opportunity to advance within the first 90 days
No Overhead Costs: W-2 structure with dedication space in a AAA NCNU branch
Compensation: Generous commission structure with the ability to earn commission on every policy.
Benefits: Medical, Dental, Vision, wellness program and more!
401k Matching: $1 for $1 company match up to 6% of pay
Annual Incentive Plan: Eligibility to participate in AAA NCNU annual bonus plan
Paid Time Of: 17 days of PTO your first year + 9 Holidays annually
Community Impact: 24 hours provided per year designated for Volunteer work.
Collaborative Environment: AAA will value your contribution to providing exceptional service to our members

Job Summary

Essential Functions

Uses sales techniques and strong product knowledge to identify customer-specific needs to generate new sales, retain existing insureds and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.
Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Agent’s manager.
Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.
Establishes rapport with the insured that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.
Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.
Responds to customer inquiries and requests relating to insurance products and membership.
Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.
Responds to customer inquiries and requests relating to insurance products and membership.
Researches and resolves complex customer service issues. Often assists the insured in initiating the first notice of loss on claims

Education & Experience/Licenses & Certification

High school diploma or GED required. Bachelor's degree in a relevant field preferred.
2 to 4 years of sales experience preferred.
Insurance industry experience or knowledge preferred.
Knowledge of desktop systems including but not limited to Microsoft Office software applications.
Ability to acquire an unrestricted state issued license(s) required to place property and casualty insurance within fourteen (14) calendar days of start date. Depending on start date, active property and casualty license(s) may be required.

#IASales

Apply Today

Mobile Patrol Officer

Scottsdale, Arizona

"AAA acquired SAFE Security and Safeguard with the vision to become the most trusted smart home security brand in this industry. With your help, we aspire to provide the same peace of mind at home as we have provided on the roads for the last 100 years."

Safeguard Security is looking for Mobile Patrol Officers to join the team! We have multiple shift positions open with opportunities for overtime!

Responsibilities

Alarm Verification - promptly respond to alarms in your designated area prompted by our onsite monitoring facility
Vacation Service - check homes and provide preauthorized requested service for a period when the client is away from home
Patrol Accounts - check accounts daily/nightly as contracted with customers
Maintain regular records and effectively communicate with dispatch, customers, etc.
Safe and courteous operation of the designated patrol vehicle observing all state and municipal traffic laws; all traffic rules specified by the bylaws of the any community which you may enter; and all traffic and vehicle operation rules of Safeguard Security & Communications, Inc.;
Proper maintenance of the designated patrol vehicle, e.g. routine, scheduled, preventive or corrective maintenance, vacuuming, car washes, etc.
Responding to burglar alarms at businesses and residences while following all prescribed procedures and instructions
Completion of daily assigned tasks, e.g. red-tag checks, interior checks, initial interior checks, spot checks, courtesy patrols, etc.
Completion, without exception, of unique duties as assigned for your designated beat and shift
Keeping the Patrol Division Supervisor informed of all problems, unique situations, etc. that occur on your shift
Entering all pertinent and necessary information into Silvertrac
Operation of KNOX KeySecure Boxes
Proper preparation of Incident reports to include content, numbering and logging
Proper use, completion and submission of all forms associated with patrol activities and/or duties
Assisting the Patrol Division Supervisors and/or Patrol Division Operations Supervisor with coverage of open shifts within the Division

Qualifications

Must be at least 21 years old
Must obtain a valid and current Arizona Security Card Certification (Guard Card)
Ability to communicate clearly and effectively in English (both written and oral)
Must have a phone (home or cell)
Must have a friendly demeanor and great customer service skills
Must possess a valid AZ driver's license with a clean driving record of 3+ years
Be a high school graduate or have a GED
Possess effective customer service skills
Have a neat and professional appearance
Have reliable transportation
Must be able to pass a full criminal and background check, and drug test

Work Location Scottsdale, Arizona

Type of position Full time, Variety of shifts

Compensation: $13/hr

What we offer; Medical, Dental Vision, 401k Match at 3%, AAA Membership, Vacation, PTO.

#CIN

Apply Today

Branch Team Lead

Menlo Park, California

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Essential Functions

Champions and exhibits guiding principles and core values of AAA
Supports the recruiting, training, onboarding and scheduling of Branch Team Members
Supports Team Member goal setting, Team performance feedback, training, evaluation and performance documentation.
Supports Individual Team Member Development plan implementation
Champion of Team Engagement, and Community Impact participation
Drives for results through direct sales and supervision of assigned branch to achieve assigned goals
Supports building a performance organization with heart through efficient performance management, setting clear performance and career development expectations, and acting on tough performance issues early with managerial courage

Pulls and distributes sales reports for tracking and performance measurement
Assumes responsibility of the branch in absence of manager
Ensures compliance with AAA policies, procedures, standards and regulations
Coordinates scheduling of facility requests within assigned budgets for the branch, including but not limited to: security, office supply, and building maintenance

Knowledge/Skills/Abilities

Excellent written and verbal communication skills
Demonstrated track record of successful business decision making, planning, and problem solving

Highly developed leadership skills, quantitative and analytical skills with a proven ability to make data-driven decisions
Ability to work cross-functionally across many business units and functions
Excellent planning and project management skills
Strong change management skills and the ability to operate in an environment of ambiguity
Broad knowledge of Property & Casualty insurance, membership sales and service, and branch operations including industry trends, key drivers of business revenue
Outstanding sales and Member service skills and the ability to transfer these skills to others
Strong computer skills, including proficiency with the Google Apps Suite (Sheets, Docs, Drive, Slides)

Education & Experience / Licenses & Certification

• High School Diploma or GED required

• Bachelor Degree in related field preferred

• Valid Driver's License

• P&C License ( Preferred)

• 2-3 yrs. supervisory experience in travel, retail sales, insurance or service industry

• Demonstrated experience exceeding individual goals while driving others to exceed goals.

Work Environment/Physical Requirements

Apply Today

AAA Club Owned Fleet is Hiring! Tow Truck Drivers & Battery/Light Service Technicians

Concord, California

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Job Fair!!!

We are hiring for our Concord and Richmond Locations!!

Date: Tuesday, November 5th, 2019 from 10:00am-2:00pm

165 Mason Circle, Concord, 94520

Please pre-register by applying on the link below.

Dress is Business Casual, and Please bring Resume

Why work for us?

Great Pay - $20.81/hour + a 5% increase at 6 months
Training – You’ll attend a thorough, comprehensive, three week training program
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan
Paid Time Off – Ten hours per month, ten holidays annually, one floating holiday and 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

We are looking for candidates with:

Excellent customer service skills!
Flexibility to work swing shift and weekends
Ability to drive a manual/automatic shift vehicle
Customer service skills and the ability to interact with a wide-range of people
Basic automotive knowledge and at least 6 years’ experience operating a motor vehicle with a valid driver's license
Basic computer knowledge
Bilingual communication skills a plus
High School Diploma or GED equivalent required
Vocational technical automotive training/certification or equivalent experience (preferred)

Essential Functions

Driving and operating a service vehicle (i.e. loading/towing vehicles, flat tire changes, lock-out, fuel delivery services, etc.)
On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving
Utilizing on-board computer, radio communications, and mapping systems
Completion of daily paperwork (i.e. call-logs, battery invoices, cash receipts, etc.)
Inspecting and submitting maintenance reports of company vehicles for safe and efficient operation
Education and training. I.E.: AAA Compliance Training, RPST,TSAAC, Lock-out, PSP, Battery Service Training

Work Environment/Physical Requirements

Works outdoors at vehicle sites when servicing vehicles. Lifting and carrying tires and parts, weighing up to 50 pounds, several times a day; bending, kneeling and stooping as required for service calls. Works in all weather and all traffic conditions. Vehicle recovery sites may be wet, messy and hazardous.
If needed for identification purposes, a photograph may be obtained after an offer of employment is made and accepted. Service Providers are required to provide a photograph for identification purposes.

#ERSDriver

#CHI

Apply Today

Insurance Associate

Hayward, California

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

AAA has immediate opportunities for motivated individuals to join our team of Insurance Sales Associates.

Why work for us?

Paid Training: $23.00 during our the training period. Extensive training program will help ensure a seamless transition into an Insurance Agent position.
Licensing Assistance: AAA provides/ will reimburse the costs of licensure
Advancement Opportunities: Opportunity to advance within the first 90 days
No Overhead Costs: W-2 structure with dedication space in a AAA NCNU branch
Compensation: Generous commission structure with the ability to earn commission on every policy.
Benefits: Medical, Dental, Vision, wellness program and more!
401k Matching: $1 for $1 company match up to 6% of pay
Annual Incentive Plan: Eligibility to participate in AAA NCNU annual bonus plan
Paid Time Of: 17 days of PTO your first year + 9 Holidays annually
Community Impact: 24 hours provided per year designated for Volunteer work.
Collaborative Environment: AAA will value your contribution to providing exceptional service to our members

Job Summary

Essential Functions

Uses sales techniques and strong product knowledge to identify customer-specific needs to generate new sales, retain existing insureds and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.
Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Agent’s manager.
Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.
Establishes rapport with the insured that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.
Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.
Responds to customer inquiries and requests relating to insurance products and membership.
Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.
Responds to customer inquiries and requests relating to insurance products and membership.
Researches and resolves complex customer service issues. Often assists the insured in initiating the first notice of loss on claims

Education & Experience/Licenses & Certification

High school diploma or GED required. Bachelor's degree in a relevant field preferred.
2 to 4 years of sales experience preferred.
Insurance industry experience or knowledge preferred.
Knowledge of desktop systems including but not limited to Microsoft Office software applications.
Ability to acquire an unrestricted state issued license(s) required to place property and casualty insurance within forty-five (45) calendar days of hire. Active required license(s) preferred.

#IASales

Apply Today

Light Service Battery Driver

San Francisco, California

Why work for us?

Great Pay – $21.96/hour + a 5% increase at 6 months
Bonus- Potential to earn monthly bonuses
Training – You’ll attend a thorough, comprehensive, three week training program
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan
Paid Time Off – Ten hours per month, ten holidays annually, one floating holiday and 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

What our Roadside Service Technicians do:

Driving and operating a service vehicle (i.e. loading/towing vehicles, flat tire changes, lock-out, fuel delivery services, etc.)
On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving
Utilizing on-board computer, radio communications, and mapping systems
Completion of daily paperwork (i.e. call-logs, battery invoices, cash receipts, etc.)
Inspecting and submitting maintenance reports of company vehicles for safe and efficient operation
Education and training. I.E.: AAA Compliance Training, RPST,TSAAC, Lock-out, PSP, Battery Service Training

Education & Experience/Licenses & Certification

Ability to drive a manual/automatic shift vehicle
Customer service skills and the ability to interact with a wide-range of people
Basic math skills
Basic automotive knowledge and at least 6 years’ experience operating a motor vehicle with a valid driver’s license
Basic computer knowledge
Bilingual communication skills a plus
High School Diploma or GED equivalent required
Vocational technical automotive training/certification or equivalent experience (preferred)
ASE (Automotive Service Excellence) certification(preferred)

Work Environment/Physical Requirements:

Service Providers are required to provide a photograph for identification purposes. If needed for identification purposes, a photograph may be obtained after an offer of employment is made and accepted.

#ERSDRIVER

Apply Today

VP, Enterprise Transformation

San Ramon, California

AAA acquired SAFE Security, the 11th largest smart home security company in the United States, in November 2018 with the vision to become the most trusted smart home security provider in America.
With your help, we aspire to provide the same peace of mind at home as we have provided on the roads for the last 100 years.
Reporting directly to the President & CEO, A3 Smart Home, this Senior Leader will serve as a strategic thought partner business strategist, decision-framer, enterprise project leader / owner, change agent and trusted advisor. This leader will play a pivotal role in owning / leading the transformation of our enterprise operations and infrastructure to enable the execution of a hyper-growth industry transforming value proposition.

Job Description Essential Functions:
• Serves as a strategic business and thought partner to A3 Smart Home’s President & CEO and Senior Leadership Team.
• Fully owns and leads multiple strategic initiatives within the organization. Is able to identify key strategic enablers and develop their own initiatives as well as execute those of the CEO.
• Plans and directs strategic, operational and financial activities for the President & CEO.
• Leads the Enterprise Project Management Office and owns the most critical enterprise
transformation initiatives.
• Effectively manages multiple internal and external partner relationships and works effectively to produce high-quality systemic results.
• Develops staff to achieve best in class performance and maximizes organizational value
creation.
• Embodies the core values of the organization (Humility, Integrity, Teamwork and Service) and our fundamental belief in always doing the right thing. Enhances the brand of the organization through disciplined business practices, positive nature, relentless customer experience orientation, and consistent drive for top performance.

Knowledge / Skills Abilities:
• Skilled at managing / building a P&L, and experience creating infrastructure, of a consumer direct brand
• Strategic mindset. Can easily translate general business strategy into effective product and
marketing and/or operational strategies and define direction for large teams that deliver
exponential growth.
• Strong customer experience orientation with the ability to develop business systems / strategies rooted in experience delivery.
• Strong leadership ability. Able to influence and energize others to drive change. Ability to
develop high-performing engaged teams.
• Executive level financial and business acumen. Effective at identifying and driving business
enhancements to maximize value and objectives.
• Strong written and verbal communication skills to communicate effectively at all levels across the enterprise.

Education & Experience:
• Bachelor degree in related area or an equivalent combination of education and experience
• MBA Preferred
• 10+ years marketing, strategy and/or product management experience for a well-known
consumer Brand. 8+ years at a leadership level.
• Demonstrated experience hiring, managing and developing large & diverse high-performing
teams.

Competency:
• Strategic Mindset – Expert
• Change Leadership – Expert
• Business and Financial Acumen – Expert
• Vision - Distinguished
• Interpersonal Savvy – Expert
• Priority Setting – Expert
• Quality Orientation – Expert
• Problem Solving – Expert
• Disciplined Operating Practices – Expert
• Executive Presence – Distinguished
• Values Based (Honesty, Integrity, Teamwork Service) - Expert

Apply Today

Administrative Assistant - Front Desk

Scottsdale, Arizona

Insurance Sales Agent

Clearfield, Utah

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Insurance Sales Agents serve our Members by selling them Property & Casualty Insurance. They are accountable for achieving sales goals while providing an exceptional experience for our Members. Furthermore they are confident in soliciting new business through inbound and outbound calls

Why work for us?

$15.00 hourly paid training.
Great incentive plan- Starting wage $15.00 hourly
Commission - ability to earn commission on each sale
Training – You’ll attend a thorough, comprehensive training program
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Annual Incentive Plan – Eligibility to participate in AAA annual bonus plan
Paid Time Off
24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members
Onsite Gym and Bistro

Essential Functions

Using sales techniques to generate new sales to prospective and current Members
Effectively overcoming objections to close the sale
Utilizing tools to recommend appropriate products and related coverage, quote, bind and issue policies
Proactively soliciting new sales by handling inbound and outbound calls, working marketing lists, and is comfortable cross/up-selling Members

Knowledge/Skills/Abilities

Possesses sales skills effectively employed in the tracking, following up on and closing of assigned leads
Loves our insurance products, selling, and genuinely connecting with Members
Is motivated to achieve sales goals

Education & Experience/Licenses & Certification

High school diploma or GED required. Bachelor's degree in relevant field preferred.
1 to 3 years of sales experience required. Insurance industry and/or call center work experience preferred.
Ability to acquire the active and unrestricted state issued license(s) required to place property and casualty insurance within thirty (30) calendar days of hire. Active required license(s) in CA, NV and UT preferred.

#GAB

Apply Today

Life Insurance Agent

Mountain View, California

Essential Functions

Maximizes life insurance market penetration with current members and property/casualty insureds and stays vigilant for new sales opportunities. Maintains high quality production and persistency standards to assure profitable growth. Identifies and develops sales opportunities within the community. Follows company approved sales process in the completion of required financial, activity and sales reporting.

Provides life sales support and training on lead development and identification for the frontline employees, Insurance Sales Agents (P/C) and other staff who come in contact with members/ insureds. Establishes and maintains strong working relationships with front line employees, Sales Agents and the branch management team. Notifies Agents in a timely manner of result with referred lead. Provides leads from life insureds and other calls to Sales Agents for other products/services, i.e., membership, auto/homeowners and travel insurance.
Stays well-informed of changes and developments in policy and/or external practices. Attends meetings to obtain information, provide input, keep lines of communication open, stay updated and offer sales ideas when appropriate. Keeps current in industry; maintains continuing education for licensure.
Develops annual business plan with input and involvement from the Life Sales Manager to meet goals and determine responsibilities, including new business life sales, quality standards, as well as building outstanding customer relationships. Reviews plan objectives and reassesses strategies to align performance relative to annual sales goals.
Ensures compliance with NCNU and AAA Life and regulations, as well as external regulations

Knowledge/Skills/Abilities

Strong interpersonal, presentation and communication skills needed to interact with staff, members and insureds effectively

Ability to cultivate relationships with peers and staff; educates staff to make referrals to Life Insurance

Agents

Computer skills in basic software applications, and navigating business applications specific to life insurance
We're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service. We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members. We're community minded, and celebrate the growth, development and successes of our diverse Team Members.

Essential Functions
Maximizes life insurance market penetration with current members and property/casualty insureds and stays vigilant for new sales opportunities. Maintains high quality production and persistency standards to assure profitable growth. Identifies and develops sales opportunities within the community. Follows company approved sales process in the completion of required financial, activity and sales reporting.
Provides life sales support and training on lead development and identification for the frontline employees, Insurance Sales Agents (P/C) and other staff who come in contact with members/ insureds. Establishes and maintains strong working relationships with front line employees, Sales Agents and the branch management team. Notifies Agents in a timely manner of result with referred lead. Provides leads from life insureds and other calls to Sales Agents for other products/services, i.e., membership, auto/homeowners and travel insurance.
Stays well-informed of changes and developments in policy and/or external practices. Attends meetings to obtain information, provide input, keep lines of communication open, stay updated and offer sales ideas when appropriate. Keeps current in industry; maintains continuing education for licensure.
Develops annual business plan with input and involvement from the Life Sales Manager to meet goals and determine responsibilities, including new business life sales, quality standards, as well as building outstanding customer relationships. Reviews plan objectives and reassesses strategies to align performance relative to annual sales goals.
Ensures compliance with NCNU and AAA Life and regulations, as well as external regulations
Knowledge/Skills/Abilities
Strong interpersonal, presentation and communication skills needed to interact with staff, members and insureds effectively
Ability to cultivate relationships with peers and staff; educates staff to make referrals to Life Insurance
Agents
Computer skills in basic software applications, and navigating business applications specific to life insurance
Demonstrated skills in selling life insurance and annuities; Skills to develop, track and effectively follow up on leads (preferred)
Strong knowledge in sales techniques, life product line illustrations, features and benefits (preferred)
Demonstrated skills in prospecting and lead generation abilities (preferred)
Bilingual communication skills (preferred)
Education & Experience / Licenses & Certification
High School Diploma or GED
Valid Automobile Operator's License
Work Environment/Physical Requirements
Works in an office environment sitting at a desk, table or computer workstation for extended periods of time. May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

Competency
Results Orientation (Intermediate) Customer Centricity (Intermediate) Drive and Initiative(Intermediate) Interpersonal Savvy (Proficient) Negotiating (Learning)
We’ll value your skills and experience. We’re building a performance organization with heart and developing a pipeline of tomorrow’s leaders. Your work will be enhanced with training opportunities, a mentoring program and our Promote-from-within philosophy. We celebrate our diversity and leverage the power of many minds.

#Life Sales
Active State Resident Life Insurance License
Bachelor's degree in related area or an equivalent combination of education and experience
(preferred)
1+ years experience in Life Insurance and/or Annuity Sales (preferred)
CLU, ChFC and/or LUTCF Designations (preferred)
Demonstrated skills in selling life insurance and annuities; Skills to develop, track and effectively follow up on leads (preferred)
Strong knowledge in sales techniques, life product line illustrations, features and benefits (preferred)
Demonstrated skills in prospecting and lead generation abilities (preferred)
Bilingual communication skills (preferred)

Education & Experience / Licenses & Certification

High School Diploma or GED

Valid Automobile Operator's License
Active State Resident Life Insurance License
Bachelor's degree in related area or an equivalent combination of education and experience
(preferred)
1+ years experience in Life Insurance and/or Annuity Sales (preferred)
CLU, ChFC and/or LUTCF Designations (preferred)

Work Environment/Physical Requirements

Competency

Results Orientation (Intermediate) Customer Centricity (Intermediate) Drive and Initiative(Intermediate) Interpersonal Savvy (Proficient) Negotiating (Learning)

#Life Sales

Apply Today

Backflow Technician

Scottsdale, Arizona

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Why work for us?

Training - Career Advancement!
Great Benefits - Medical/Dental/Vision
Retirement - 401k matching up to 3%
Work/Life Balance - PTO 3 Weeks + 9 paid holidays

This position is responsible for service, repair, maintenance, and inspections of backflow valve systems for the existing customer base. These services are critical for the ongoing customer service experience and satisfaction of the account base. The department has primary responsibility for customer retention through the responsiveness and provision of inspection, repair, support, and maintenance operations and service.

Perform backflow valve system inspections, identifying deficiencies and upgrade opportunities.

ESSENTIAL FUNCTIONS:

Perform backflow valve system inspections, identifying deficiencies and upgrade opportunities.
Perform backflow valve system repairs, maintenance, and upgrades.
Support the service advisors, key account coordinators, and customer support representatives in the performance of their jobs and service calls. Create reports for customer and agency documentation and submittal.
Maintain relationship with municipal and state fire authorities for licensing and inspections. Interface with the monitoring center manager and supervisors.
Maintain relationships with major accounts and multi-location accounts to ensure satisfaction and retention. Interface with the sales departments to address current service issues and plan support for future growth.

KNOWLEDGE AND SKILLS:

Two or more years in the installation and/or service of backflow valve systems.
Strong customer service communication and conflict resolution skills.
Strong written and verbal communication skills.

EDUCATION, COMPETENCIES, CERTIFICATIONS/LICENSES:

Must qualify for state license.
Knowledge of life safety codes.
Equipment manufacturer’s training and/or certifications are desirable.
Computer / tablet literacy.

#SAFE

Apply Today

Machine Learning Engineer

Walnut Creek, California

MACHINE LEARNING ENGINEER

Why Work for us:

Impact. Play a key role in innovating the future of auto repair while reinventing AAA and the value propositions we deliver to over 6 Million Members.
Development. Our team is designed to grow business and business leaders. We intend for you to demonstrate your capabilities and leadership skills and earn rapid advancement.
Recognition. We offer a competitive total compensation package including salary, performance bonus, benefits, and 401(k) company match and discretionary contributions.
Lifestyle. We do honorable work, and we practice our values: humility, integrity, teamwork, and service.

We are looking for a brilliant mind to join our team to work on analyzing existing data sets to identify trends and patterns in order to increase efficiency in our business processes.

Essential Functions

Build Machine Learning data models
Write scripts and SQL queries
Analyze data sets
Apply Machine Learning in large data environment
Build, evaluate and verify Machine Learning data models

Knowledge/Skills

3 plus years’ experience in Python, Perl, Shell
3 plus years’ experience in REST, SOAP, or comparable web technologies
Solid understanding of relational databases and/or cloud based storage.
Ability to build stable Rest and/or SOAP API's
Good to have experience with web applications and programming language’s such as JavaScript, and JQuery
Ability to work and thrive in a fast paced environment, learn rapidly and master diverse web technologies and techniques
Exploring and implementing algorithms on large data sets, applying machine learning, statistics, data mining, or other algorithms and forms of analysis to analyze and solve complex business problems
Experience build Machine Learning models; scikit-learn, Tensorflow, XGBoost
Excellent oral and written skills

Education & Experience / Licenses & Certification

Degree in related area or an equivalent combination of education and experience in Computer Engineering/Science/Mathematics
3 - 4 years Data Science / Machine Learning experience

Apply Today

Life Insurance Agent

Carson City, Nevada

Essential Functions

• Maximizes life insurance market penetration with current members and property/casualty insureds and stays vigilant for new sales opportunities. Maintains high quality production and persistency standards to assure profitable growth. Identifies and develops sales opportunities within the community. Follows company approved sales process in the completion of required financial, activity and sales reporting.

• Provides life sales support and training on lead development and identification for the frontline employees, Insurance Sales Agents (P/C) and other staff who come in contact with members/ insureds. Establishes and maintains strong working relationships with front line employees, Sales Agents and the branch management team. Notifies Agents in a timely manner of result with referred lead. Provides leads from life insureds and other calls to Sales Agents for other products/services, i.e., membership, auto/homeowners and travel insurance.

• Stays well-informed of changes and developments in policy and/or external practices. Attends meetings to obtain information, provide input, keep lines of communication open, stay updated and offer sales ideas when appropriate. Keeps current in industry; maintains continuing education for licensure.

• Develops annual business plan with input and involvement from the Life Sales Manager to meet goals and determine responsibilities, including new business life sales, quality standards, as well as building outstanding customer relationships. Reviews plan objectives and reassesses strategies to align performance relative to annual sales goals.

• Ensures compliance with NCNU and AAA Life and regulations, as well as external regulations

Knowledge/Skills/Abilities

• Strong interpersonal, presentation and communication skills needed to interact with staff, members and insureds effectively

• Ability to cultivate relationships with peers and staff; educates staff to make referrals to Life Insurance

Agents

• Computer skills in basic software applications, and navigating business applications specific to life insurance

• Demonstrated skills in selling life insurance and annuities; Skills to develop, track and effectively follow up on leads (preferred)

• Strong knowledge in sales techniques, life product line illustrations, features and benefits (preferred)

• Demonstrated skills in prospecting and lead generation abilities (preferred)

• Bilingual communication skills (preferred)

Life Insurance Agent (BA05A3)

Education & Experience / Licenses & Certification

• High School Diploma or GED

• Valid Automobile Operator's License

• Active State Resident Life Insurance License

• Bachelor's degree in related area or an equivalent combination of education and experience

(preferred)

• 1+ years experience in Life Insurance and/or Annuity Sales (preferred)

• CLU, ChFC and/or LUTCF Designations (preferred)

Work Environment/Physical Requirements

Competency

Results Orientation (Intermediate) Customer Centricity (Intermediate) Drive and Initiative(Intermediate) Interpersonal Savvy (Proficient) Negotiating (Learning)

#life sales

Apply Today

Smart Home Pro

San Jose, California

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Why work for us?

Training - Career Advancement!
Great Benefits - Medical/Dental/Vision
Retirement - 401k matching up to 3%
Work/Life Balance - PTO 3 Weeks + 9 paid holidays

RESPONSIBILITIES 

Perform diagnostic evaluation of system issues and perform troubleshooting and repairs on low voltage security and home automation systems including cameras, thermostats, locks and more.
Install or upgrade new low voltage security and home automation systems inclusive of cameras, thermostats, door locks and more.

KNOWLEDGE AND SKILLS

Two or more years in a customer service industry role
Strong customer service communication and conflict resolution skills
Strong written and verbal communication skills
Some sales experience is desired

EDUCATION, KNOWLEDGE, SKILLS, COMPETENCIES, CERTIFICATIONS/LICENSES

Must qualify for applicable licenses / certificates
The ability to use hand tools, laptop, and tablet are required.

WORKING ENVIRONMENT/ MINIMUM PHYSICAL REQUIREMENTS

#SAFE

Apply Today

Smart Home Pro

Pleasant Hill, California

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Why work for us?

Training - Career Advancement!
Great Benefits - Medical/Dental/Vision
Retirement - 401k matching up to 3%
Work/Life Balance - PTO 3 Weeks + 9 paid holidays

RESPONSIBILITIES 

Perform diagnostic evaluation of system issues and perform troubleshooting and repairs on low voltage security and home automation systems including cameras, thermostats, locks and more.
Install or upgrade new low voltage security and home automation systems inclusive of cameras, thermostats, door locks and more.

KNOWLEDGE AND SKILLS

Two or more years in a customer service industry role
Strong customer service communication and conflict resolution skills
Strong written and verbal communication skills
Some sales experience is desired

EDUCATION, KNOWLEDGE, SKILLS, COMPETENCIES, CERTIFICATIONS/LICENSES

Must qualify for applicable licenses / certificates
The ability to use hand tools, laptop, and tablet are required.

WORKING ENVIRONMENT/ MINIMUM PHYSICAL REQUIREMENTS

#SAFE

Apply Today

Senior Financial Analyst

Walnut Creek, California

SENIOR FINANCIAL ANALYST

This role requires an energetic, creative and highly capable financial professional who can create and sustain financial expense models, engage with management as a strong business partner and a trusted financial advisor for the assigned business unit(s). This role may support the principal financial analyst on a day to day basis. Creates complex models that require subject matter expertise and the ability to understand company operations, objectives, strategies, in order to improve operations within the company and financial decisions. Provides financial and operational analysis to senior management and internal clients. Participates in preparing the components of operating budgets.

Essential Functions

• Creates complex models that require subject matter expertise and the ability to understand company operations, objectives, strategies, in order to improve operations within the company and financial decisions.

• Provides complex financial and operational analysis to senior management and internal clients. Uses information to develop reports in order to drive results and behaviors.

• Participates in preparing the complex components of operating budgets (pricing assumptions, 3rd party agreements, issues involving legal entities, etc.). Must be able to point out and correct errors, faulty assumptions. Likely to develop changes to approach, as needed.

• Provides solutions/ recommendations, strategies and actions to senior and executive management.

Participates in the resolution of issues and process improvement opportunities. Likely to create presentations for senior management.

• Quickly assesses and interprets financial reports for senior management and alerts them to significant as well as subtle issues and trends. Develops solutions and alternatives.

Knowledge/Skills/Abilities

• Consistently displays strong analytical skills that effectively interpret problems and provide compelling and persuasive solutions

• Proficient in the use and development of financial models

• Strong interpersonal and inter-departmental skills

• Has solid knowledge of the industry (preferred)

• Ability to identify key drivers of business results (preferred)

Education & Experience / Licenses & Certification

• Bachelor's degree in related area (Business Administration, Finance, Accounting, Economics, or equivalent experience and education) or an equivalent combination of education and experience

• 5-8+ years of experience in finance or related area (preferred)

• Experience in insurance or with a financial institution (preferred)

Apply Today

Mobile Technician

Phoenix, Arizona

We're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service.

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.

We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

The Certified Auto Technician – Mobile continually travels to his/her assignments, but will have the same opportunity to develop a client base and strong relationship with the team as a Certified Auto Technician that is permanently assigned to a location.

Responsible for the technical service and/or repair of vehicles assigned by the service advisor or supervisor of auto repair center. Ensure quality of service and repair.

Why AAA?

Hourly Pay, Wrench Rate with bonus and incentive plan
Exceptional benefits within 30 days of hire, to include 401k matching
17 Paid Days off and no Sunday work hours
Tuition reimbursement for receiving additional ASE certifications
A free AAA Membership and numerous employee discounts

Essential Job Responsibilities

Successfully complete automotive service and repair work. Perform work according to safety guidelines. Complete vehicle inspection form and vehicle diagnostic form and submit to service advisor. Complete documentation of repair work completed.
Advises service advisor of change in a vehicles status. Inspect vehicles for additional needed repairs or maintenance and recommend them to the service advisors for sale to customers.
Responsible to maintain a safe and clean work area. Participate in ongoing training as assigned by management. Study technical bulletins, industry magazines, and technical web sites.

Certifications, Licenses, Registrations:

Valid Arizona driver’s license and current 39 month driving record.
8 ASE Certifications required.
Candidates will be considered if their certifications have expired within the last 2 years.
Candidate will be required to re-certify in at least 2 areas at the next testing cycle as a condition of employment.

Education and/or Experience

Technical Training
3-5 years experience

PHYSICAL DEMANDS: Required by the Americans with Disabilities Act (ADA)

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions to this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk and hear, required to sit, occasionally required to stand and walk; use and to finger, handle, or feel; and reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, peripheral vision and the ability to focus. Identify specific hazards as necessary (use of chemicals, equipment, driving).
May be exposed to chemicals, pneumatic air, electrical, lifting, tripping and/or falling, drives member and/or company vehicle.

#automotive

Apply Today

Service Advisor

Henderson, Nevada

Essential Functions

• Promptly meet and great all members/customers in a timely, and courteous manner.

• Handle incoming telephone calls following the proper process.

• Maintain the member/customer scheduling system at the facility.

• Listen and offer the appropriate diagnostic, maintenance, or repair service that meets the member/customer’s needs.

• Provide all members/customers with an estimated completion time, and keep them informed of any

changes in the promised time.

• Maintain proper communication with the service department. Provide accurate and detailed information to technicians to assist in diagnosis.

• Handle minor member/customer concerns, turning over any unresolved issues to the General Manger for a quick resolution.

• Follow all policies and procedures set forth by management.

• Other duties as assigned.

Knowledge/Skills/Abilities

• Excellent customer service skills, verbal communication, written communication, time management, leadership, and good listening skills

• Frequently requires long working hours and will require some Saturday hours

• Bilingual communication skills a plus

Education & Experience / Licenses & Certification

• High school diploma or equivalent. ASE certifications a plus.

• Automotive service experience a plus but not required

• Strong background delivering world class customer experiences

Car Care Plus Service Advisor (CC02S1)

• Effective communication skills with a demonstrated ability to deliver information and messages with empathy and accuracy

• Minimum of five years of verifiable work experience in a customer service setting

• Basic knowledge of major automobile components required

• Ability to learn and adapt to the automotive aftermarket industry with a primary focus on customer service delivery

• Company will assist candidate in obtaining ASE Servicer Consultant Certification within one year of hire.

Work Environment/Physical Requirements

Competency

Communication (Intermediate) Interpersonal Savvy (Intermediate) Customer Centricity (Intermediate) Time Management (Intermediate) Adaptive Learning (Intermediate) Problem Solving (Intermediate)

Apply Today

Travel Sales Counselor

Pinole, California

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

This position may sit at the following branch locations: Pinole Vista, Berkeley or Alameda.

Essential Functions

• Sells International & Domestic vacation packages, cruises, tours, hotel, car rental, rail and air travel

• Owns the relationship with the member from beginning to end of each travel related transaction

• Researches, evaluates and compares appropriate AAA Travel Partner packages to match up with member needs for the purpose of “delivering exceptional member experiences” in every transaction

• Stays current with world events and latest travel industry developments and trends, and provides

relevant information to members

• Processes and interprets travel documents for members purchasing travel products with AAA and inform them of governmental requirements

• Investigates and responds to travel-related member questions/complaints, and recommends solutions

• Initiates contact with members and past customers to prospect for new business and encourages repeat business

• Maintains minimum production goals in the following areas: Travel sales, sales of Travel Partner and proprietary products (i.e. Sojourns, AAA Vacations)

• Cross-sells products and services (e.g., insurance (P&C, Life), new membership accounts, etc.)

Knowledge/Skills/Abilities

• Ability to clearly communicate (verbal and written) in English

• Basic computer (e.g., Microsoft Word, Outlook, etc.) and industry specific applications (e.g., Galileo, VAX, etc.) and telephone skills

• GDS experience required (Apollo/Galileo/Travelport)

• Detailed knowledge of travel products

• Knowledge of worldwide geography, the ability to read and interpret maps and brochures

• Strong consultative selling skills with the ability to listen to members’ needs

• Ability to identify customer needs and recommend solutions

• Self-motivated sales drive and documented sales success

• Application of good judgment and decision making

• Ability to work efficiently both independently and as part of a team

• Bilingual communication skills are a plus

Education & Experience / Licenses & Certification

• High school diploma or equivalent

• 2 years of recent experience selling international and domestic travel services (preferred)

• Travel Institute certification as “CTA, CTC, or CTIE” (preferred)

Work Environment/Physical Requirements

Works in an office environment sitting at a desk, table or computer workstation for extended periods of time. May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 70-80 percent of the time spent on the job involves the use of a computer.

Apply Today

Senior Internal Auditor

Phoenix, Arizona

SENIOR INTERNAL AUDITOR

AA…we're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service. We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members. We're community minded, and celebrate the growth, development and successes of our diverse Team Members. Whether you’re just starting your journey or looking to grow your career, we’ll support you every step of the way.

Why Work for us:

· Impact. Play a key role in innovating the future of auto repair while reinventing AAA and the value propositions we deliver to over 6 Million Members.

· Development. Our team is designed to grow business and business leaders. We intend for you to demonstrate your capabilities and leadership skills and earn rapid advancement.

· Recognition. We offer a competitive total compensation package including salary, performance bonus, benefits, and 401(k) company match and discretionary contributions.

· Lifestyle. We do honorable work, and we practice our values: humility, integrity, teamwork, and service.

Our Senior Internal Auditor leads moderate to complex audits/projects. Provides assistance to the Audit Manager in the evaluation of AAA NCNU’s system of internal controls and execution of audit tests and programs. Periodically directs the work of other auditors. Looks for opportunities to improve efficiencies and effectiveness of policies and procedures.

Essential Functions

Defines audit objectives and programs to test internal controls for moderate to highly complex audits/projects.
Performs risk assessment to determine audit scope (areas of testing) for moderate to moderate to highly complex audits/projects.
Conduct entrance (kick off), status and wrap up (exit) meetings with business partners for moderate to highly complex audits.
Provides consultation to business units and project managers on internal controls and process dependencies between organizational units.
Assigns, reviews and evaluates work of other auditors and provides input to management for audits/projects he or she is leading.
Periodically conducts and/or supports investigations of abuse or irregularities.
Develops test methodology for moderate to highly complex business processes. Performs testing to evaluate the design, accuracy and adequacy of internal controls. Testing includes reviewing transactions for proper approvals, adequate documentation and appropriateness. Identifies deficiencies and develops recommendations for risk mitigation and process improvement. Looks for opportunities to improve efficiencies and effectiveness of policies and procedures.
Prepares final draft of audit reports for management review. Assists in the preparation of audit work papers and audit reports. Communicates audit results to clients. Coordinates client responses to recommended actions.
Depending on assignments, Responsibilities include participating in information technology risk assessments, IT audits, compliance assessments, and IT consulting audits/projects.
The individual will be involved with detailed audits of information technology systems and infrastructures to verify systems are secure and support the related applications or business processes.
This role will also entail developing project plans, work programs, evaluating system controls, documenting results, making recommendations, and communicating information to clients.

Knowledge/Skills/Abilities

Language skills sufficient to communicate clearly with clients in writing, by phone or in person
Ability to apply critical thinking and analytical techniques
Detail oriented
Knowledge of IIA professional standards
Ability to quickly comprehend the critical inputs, outputs and processes within a variety of business units and apply that understanding to planning, assignment, and/or execution of tasks for an audit project
Knowledge of property and casualty insurance preferred Knowledge of ACL software (preferred)
Understanding of IT risk assessment and audit procedures
Knowledge of TeamMate software (preferred)

Education & Experience / Licenses & Certification

Bachelors or higher level degree in Finance, accounting, or related field of study
3 – 5 years Experience in auditing, accounting, and/or financial analysis required, of which 2 years includes internal auditing experience
CPA (preferred)
CIA Certification (required)

Apply Today

Certified Automotive Technician

Phoenix, Arizona

Successfully complete automotive service and repair work qualified to preform. Perform work according to safety guidelines. Complete vehicle inspection form and vehicle diagnostic form and submit to service advisor. Complete documentation of repair work completed.

Advises service advisor of change in a vehicles status. Inspect vehicles for additional needed repairs or maintenance and recommend them to the service advisors for sale to customers.

Responsible to maintain a safe and clean work area. Participate in ongoing training as assigned by management. Study technical bulletins, industry magazines, and technical web sites.

Certifications, Licenses, Registrations:

Valid Arizona driver’s license and current 39 month driving record.
2 ASE Certifications required or equivalent experience.

Candidates will be considered if there certifications have expired within the last 2 years.
Candidate will be required to re-certify in at least 2 areas at the next testing cycle as a condition of employment.

Education and/or Experience:

Technical Training

3-5 years experience

PHYSICAL DEMANDS: Required by the Americans with Disabilities Act (ADA).
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions o this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk and hear, required to sit, occasionally required to stand and walk; use and to finger, handle, or feel; and reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, peripheral vision and the ability to focus. Identify specific hazards as necessary (use of chemicals, equipment, driving).

May be exposed to chemicals, pneumatic air, electrical, lifting, tripping and/or falling, drives member and/or company vehicle.

Apply Today

Remote Insurance Agent

Chandler, Arizona

We're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service. We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members. We're community-minded and celebrate the growth, development and successes of our diverse Team Members. Whether you’re just starting your journey or looking to grow your career, we’ll support you every step of the way.

Why work for us?

Training – You’ll attend a thorough, comprehensive, two week training program
No Overhead Costs – Exempt, W-2 structure with dedicated space in a AAA branch when available
Benefits – Access to Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 4% of pay
Annual Incentive Plan – Eligibility to participate in AAA annual bonus plan
Paid Time Off – Accrual of 17 PTO days per year, nine holidays annually, and 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Essential Functions:

Uses sales techniques and strong product knowledge to identify customer-specific needs to generate new sales, retain existing insureds and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.
Generates all leads by soliciting and marketing to businesses and/or by attending community events.
Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Agent’s manager.
Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.
Establishes rapport with the insured that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.
Responds to customer inquiries and requests relating to insurance products and membership.

Knowledge/Skills/Abilities:

Strong sales skills with a history of effectively developing, tracking, following up on and closing leads.
Advanced consultative selling techniques utilizing thorough product knowledge.
Knowledge of desktop systems including but not limited to Microsoft Office software applications.

Experience & Licenses/Certifications:

HS Diploma or GED required.
3+ years of relevant insurance industry work experience required.
Possess active and unrestricted state issued license(s) required to place property and casualty insurance.

#IA

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Member Experience Associate

Fairfield, California

Why work for us?

Benefits – Access to Medical, Dental, and Vision program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Annual Incentive Plan – Eligibility to participate in AAA annual bonus plan
Paid Time Off – Accrual of 17 PTO days your first year, nine paid holidays annually, and 24 hours earmarked for volunteer activities

Essential Functions:

Exhibits AAA guiding principles and core values
Performs routine sales, service and operational functions for AAA Members including; DMV, cashiering, auto travel, notary and insurance sales support, with expectations for maintaining required standards, policies and procedures
Understands and actively promotes products and services to achieve individual goals in support of meeting organization goals and objectives
Overcomes obstacles that create barriers to Team Member or branch efforts
Identifies process improvement opportunities and proposes solutions
Acts as an agent for change while promoting AAA’s guiding principles and core values

Knowledge/Skills/Abilities:

Demonstrates sales and service skills. Able to effectively interact, face-to-face, with new, prospective and existing Members.
Accuracy and comfort handling money, making change, balancing cash drawer.
Good computer skills, proficient in both reading and basic arithmetic.
Good written and verbal communication skills in person and over the phone.
Ability to multitask in response to requests, requirements and Member/Team Member expectations. Ability to accept feedback and correct course as necessary.
Bilingual (Spanish) preferred

Experience & Licenses/Certifications:

Two years of sales or customer service experience required
Experience working with sales and service standards and goals
Current & valid Driver's License with clean history may be required
Bonding and fingerprinting may be required
P&C Licensing may be required

Work Environment/Physical Requirements:

Apply Today

Certified Automotive Technician

Phoenix, Arizona

Why AAA?

Hourly Pay, Wrench Rate with bonus and incentive plans
$2500 Sign-On bonus
Exceptional benefits within 30 days of hire, to include 401k matching
15 Paid Days off and no Sunday work hours
Tuition reimbursement for receiving additional ASE certifications
A free AAA Membership and numerous employee discounts

What You'll Do.

Successfully complete automotive service and repair work qualified to perform. Perform work according to safety guidelines. Complete vehicle inspection form and vehicle diagnostic form and submit to service advisor. Complete documentation of repair work completed.
Advises service advisor of change in a vehicles status. Inspect vehicles for additional needed repairs or maintenance and recommend them to the service advisors for sale to customers.
Responsible to maintain a safe and clean work area. Participate in ongoing training as assigned by management. Study technical bulletins, industry magazines, and technical websites.

What You've Done.

3-5 years automotive repair experience
2+ ASE Certifications required or equivalent experience.
Valid Arizona driver’s license and current 39 month driving record.
Candidates will be considered if certifications have expired within the last 2 years.
Candidate will be required to re-certify in at least 2 areas at the next testing cycle as a condition of employment.

PHYSICAL DEMANDS:

Required by the Americans with Disabilities Act (ADA).

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk and hear, required to sit, occasionally required to stand and walk; use and to finger, handle, or feel; and reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, peripheral vision and the ability to focus. Identify specific hazards as necessary (use of chemicals, equipment, driving).

May be exposed to chemicals, pneumatic air, electrical, lifting, tripping and/or falling, drives member and/or company vehicle.

#automotive

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Senior Auditor

Walnut Creek, California

SENIOR AUDITOR

Why Work for us:

Impact. Play a key role in innovating the future of auto repair while reinventing AAA and the value propositions we deliver to over 5.9M Members.
Development. Our team is designed to grow business and business leaders. We intend for you to demonstrate your capabilities and leadership skills and earn rapid advancement.
Recognition. We offer a competitive total compensation package including salary, performance bonus, benefits, and 401(k) company match and discretionary contributions.
Lifestyle. We do honorable work, and we practice our values: humility, integrity, teamwork, and service.

Our Senior Auditor leads moderate to complex audits/projects. Provides assistance to Audit Management in the evaluation of AAA NCNU’s system of internal controls and execution of audit tests and programs. Periodically directs the work of other auditors. Looks for opportunities to improve the efficiency and effectiveness of policies and procedures.

Key Responsibilities

Performs risk assessments to determine audit scope (areas of testing) for moderate to moderate to highly complex audits/projects.
Defines audit objectives and programs to test internal controls for moderate to highly complex audits/projects.
Develops test methodologies for moderate to highly complex business processes. Performs testing to evaluate the design, accuracy and adequacy of internal controls.
Identifies deficiencies and develops recommendations for risk mitigation and process improvement.
Prepares draft audit reports.
Communicates audit results to business unit management and obtains commitment to resolve observations.
Provides consultation to business units and project managers on internal controls and process dependencies between organizational units.
Assigns, reviews and evaluates the work of other auditors and provides input to management for audits/projects he or she is leading.
Periodically conducts and/or supports investigations of abuse or irregularities.

Knowledge/Skills/Abilities

Language skills sufficient to communicate clearly with employees at all levels in the organization in writing, by phone and in person
Ability to quickly comprehend the critical inputs, outputs and processes within a variety of business units and apply that understanding to planning, assignment, and/or execution of tasks for an audit project
Ability to apply critical thinking and analytical techniques
Knowledge of IIA professional standards
Understanding of IT risk assessment and audit procedures
Knowledge of TeamMate software (preferred)

Education & Experience / Licenses & Certification

Bachelors or higher level degree in finance, accounting, or related field of study or equivalent experience
3 – 5 years experience in auditing, accounting, and/or financial analysis is required, of which 2 years is of recent auditing experience
CPA (preferred)
Certified Internal Auditor (preferred)

#corporate

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Travel Sales Counselor

Sacramento, California

Whether you’re just starting your journey or looking to grow your career, we’ll support you every step of the way.

Essential Functions:

Sells International & Domestic vacation packages, cruises, tours, hotel, car rental, rail and air travel
Owns the relationship with the member from beginning to end of each travel related transaction
Researches, evaluates and compares appropriate AAA Travel Partner packages to match up with member needs for the purpose of “delivering exceptional member experiences” in every transaction
Stays current with world events and latest travel industry developments and trends, and provides relevant information to members
Processes and interprets travel documents for members purchasing travel products with AAA and inform them of governmental requirements
Investigates and responds to travel-related member questions/complaints, and recommends solutions
Initiates contact with members and past customers to prospect for new business and encourages repeat business
Maintains minimum production goals in the following areas: Travel sales, sales of Travel Partner and proprietary products (i.e. Sojourns, AAA Vacations)
Cross-sells products and services (e.g., insurance (P&C, Life), new membership accounts, etc.)

Knowledge/Skills/Abilities:

Ability to clearly communicate (verbal and written) in English
Basic computer (e.g., Microsoft Word, Outlook, etc.) and industry specific applications (e.g., Galileo, VAX, etc.) and telephone skills
GDS experience required (Apollo/Galileo/Travelport)
Detailed knowledge of travel products
Knowledge of worldwide geography, the ability to read and interpret maps and brochures
Self-motivated sales drive and documented sales success
Ability to work efficiently both independently and as part of a team
Bilingual communication skills are a plus

Education & Experience / Licenses & Certifications:

HS Diploma or GED required
2 years of recent experience selling international and domestic travel services
Travel Institute certification as “CTA, CTC, or CTIE” preferred

Work Environment/Physical Requirements:

Works in an office environment sitting at a desk, table or computer workstation for extended periods of time. May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 70-80 percent of the time spent on the job involves the use of a personal computer.

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Member Service and Sales Associate

Carson City, Nevada

Why work for us?

Benefits – Access to Medical, Dental, and Vision program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Annual Incentive Plan – Eligibility to participate in AAA annual bonus plan
Paid Time Off – Accrual of 17 PTO days your first year, nine paid holidays annually, and 24 hours earmarked for volunteer activities

Essential Functions:

Exhibits AAA guiding principles and core values
Performs routine sales, service and operational functions for AAA Members including; DMV, cashiering, auto travel, notary and insurance sales support, with expectations for maintaining required standards, policies and procedures
Understands and actively promotes products and services to achieve individual goals in support of meeting organization goals and objectives
Overcomes obstacles that create barriers to Team Member or branch efforts
Identifies process improvement opportunities and proposes solutions
Acts as an agent for change while promoting AAA’s guiding principles and core values

Knowledge/Skills/Abilities:

Demonstrates sales and service skills. Able to effectively interact, face-to-face, with new, prospective and existing Members.
Accuracy and comfort handling money, making change, balancing cash drawer.
Good computer skills, proficient in both reading and basic arithmetic.
Good written and verbal communication skills in person and over the phone.
Ability to multitask in response to requests, requirements and Member/Team Member expectations. Ability to accept feedback and correct course as necessary.

Experience & Licenses/Certifications:

Two years of sales and customer service experience required
Experience working with sales and service standards and goals required
Current & valid Driver's License with clean history may be required
Bonding and fingerprinting may be required
P&C Licensing preferred

Work Environment/Physical Requirements:

#MEA

Apply Today

Member Experience Associate

Sacramento, California

Why work for us?

Benefits – Access to Medical, Dental, and Vision program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Annual Incentive Plan – Eligibility to participate in AAA annual bonus plan
Paid Time Off – Accrual of 17 PTO days your first year, nine paid holidays annually, and 24 hours earmarked for volunteer activities

Essential Functions:

Exhibits AAA guiding principles and core values
Performs routine sales, service and operational functions for AAA Members including; DMV, cashiering, auto travel, notary and insurance sales support, with expectations for maintaining required standards, policies and procedures
Understands and actively promotes products and services to achieve individual goals in support of meeting organization goals and objectives
Overcomes obstacles that create barriers to Team Member or branch efforts
Identifies process improvement opportunities and proposes solutions
Acts as an agent for change while promoting AAA’s guiding principles and core values

Knowledge/Skills/Abilities:

Demonstrates sales and service skills. Able to effectively interact, face-to-face, with new, prospective and existing Members.
Accuracy and comfort handling money, making change, balancing cash drawer.
Good computer skills, proficient in both reading and basic arithmetic.
Good written and verbal communication skills in person and over the phone.
Ability to multitask in response to requests, requirements and Member/Team Member expectations. Ability to accept feedback and correct course as necessary.

Experience & Licenses/Certifications:

Two years of sales or customer service experience required
Experience working with sales and service standards and goals
Current & valid Driver's License with clean history may be required
Bonding and fingerprinting may be required
Active CA P&C Licence required

Work Environment/Physical Requirements:

Apply Today

Repair Technician I

San Jose, California

At AAA, we strive to put our Members first and take care of their total automotive needs. We're on a mission to expand our Club Owned Repair business and are adding several new locations this year!

Employees perform automotive repair and or service under direct supervision and are accountable for production. Each location may be physically configured differently but all work is performed in a safe working environment. Employees must supply their own tools and uses shop supplied diagnostic equipment. Equipment may vary between locations but is sufficient to perform required repairs and services. Performance goals are set by production, quality and customer service scores when possible. Workload is dispatched by shop manager or team lead

Job Description

Essential Functions

Completes all automotive maintenance and repairs: engine repair, gas and diesel, automatic transmission/transaxle diagnosis and repair, manual transmission/ transaxle diagnosis and repair, suspension and steering diagnosis and repair, brakes diagnosis and repair, including ABS/traction control, electrical diagnosis and repair, heating and air conditioning diagnosis and repair, engine performance diagnosis and repair
Maintains in-depth knowledge of specialized skills, and continue to develop additional technical skills, to enable flexibility in work assignments
Maintains a clean, well-organized work area. Properly maintains tools and equipment and follow safety procedures as outlined in the safety information supplied by each equipment manufacturer and corporate safety policies
Organizes the work presented and plan for the highest efficiency in the performance of all job functions, including vehicle movement
Accurately performs repairs and maintenance on all vehicles presented in a professional manner, as specified in manufacturer-designed procedures or accepted industry practices
Accurately completes all paperwork, including, repair information on work orders, information for state and emission inspections, etc.
Verifies repairs are properly completed by re-testing repaired system to ensure proper function and road tests vehicles, as necessary, to identify concerns or validate repair
Returns vehicle in clean condition; does not disturb personal property in the vehicle unless movement is required for repair procedures
Completely reviews repair orders with Service Advisor to ensure all repairs requested are completed
Obtains approval from Service Advisor, who will create an estimate and obtain customer approval before work begins. Submits written requests to the service advisor for approval to sell any additional items that are identified and determined to be worn or defective upon disassembly of a system or sub system
Reads, understands and utilizes appropriate technical bulletins
Attends automotive classes, seminars and meetings, as recommended by management
Performs other related duties as required.

Why AAA?

Competitive hourly and flat rate pay with an annual incentive plan
$2500 Sign-On bonus
Exceptional benefits within 30 days of hire, to include 401k matching
17 Paid Days off and no Sunday work hours
Tuition reimbursement for receiving additional ASE certifications
A free AAA Membership and numerous employee discounts

Knowledge/Skills/Abilities

Knowledge of PC-based automotive computer equipment and software applications
Effective organizational and analytical skills, along with effective written and oral communication skills to enable accurate completion of assignments and effective interaction with others
Ability to adjust work schedule and priorities to meet business needs
Bilingual communication skills (preferred)

Education & Experience / Licenses & Certification

High school or equivalent required. Automotive trade school certification or equivalent preferred
Must be ASE Certified in 4 levels from A1-A8, X1
EPA Certified in Refrigerant Recovery required
Smog license, ASE G1 and A9 a plus
Must possess and maintain a valid driver’s license with a satisfactory driving record and the ability to operate passenger vehicles and light and medium-duty trucks with automatic and manual transmissions
3 yrs experience inspecting and repairing cars and light trucks

Work Environment/Physical Requirements

Lifting and carrying tires and parts, weighing up to 50 pounds, several times a day; bending and kneeling to vacuum and clean vehicles; pushing cars several times a month; and climbing ladders to retrieve parts several times a day. Some exposure to loud noises every day for up to 30 minutes at a time from air tools and auto repair equipment. A percent of time is spent traveling by car to pick up parts
Communication (Intermediate) Interpersonal Savvy (Learning) Customer Centricity (Intermediate) Time Management (Intermediate) Adaptive Learning (Learning) Problem Solving (Learning)

#AUTO

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Smart Home Manager, Operations

JOB SUMMARY

This position is responsible for the management and control of the department providing installation, and service for both new and existing customers. These services are critical for the ongoing customer experience and satisfaction of the account base. Responsible for developing, implementing, and engaging in continual process improvement of the operational strategy. The Smart Home Manager, Operations plays a key role in optimizing the performance of the business via the use of statistics and analysis. This position will guide the
operation function at AAA Smart Home / A3 Smart Home by partnering with business leads to make fact based decisions that improve business results through the disciplined use of measurements, accountability, analysis and discussion of business objectives and results initiatives. This position requires active participation and & "thought leadership" in all team meetings, events, and decision making, where appropriate.

RESPONSIBILITIES/JOB DUTIES

TIME Operational Management: Oversight and management of the Smart Home Pros in their performance of new installs and service calls. Defines, plans and monitors staffing requirements, work schedules and service objective in accordance with business goals while providing memorable customer experiences.
Fiscal Responsibility: Identify innovative solutions to reduce expenses, and increase efficiency inclusive of managing personnel costs and other expenses while improving utilization and efficiency.
Quality Assurance: Ensures the volume of work produced meets or exceeds service standards and quality expectations as they relate to service delivery.
Compliance: Ensures compliance with established guidelines, requirements, processes, and regulations.
Managing projects that have a critical impact on the department, division, enterprise.
Requires interaction with senior management.

KNOWLEDGE AND SKILLS

Forecasting - Use of historic data to determine the direction of future trends. Determines how to allocate their budgets or plan for anticipated expenses for an upcoming period of time. (Advanced)
Process Improvement - Proactively identifying, analyzing, and improving upon existing business processes (Advanced)
Project Management - Planning, forecasting, production, or marketing of a product or products at all stages of the product lifecycle. (Advanced)
Problem-solving - Identifies problems, lists the possible solutions, evaluates options, and selects options to find solutions to problems. Designs solutions. (Advanced)Analysis - Examines data and facts to uncover and understand cause-effect relationships, thus providing basis for problem solving and decision making. (Advanced)
Customer Experience – Able to generate, motivate and lead a team to provide memorable customer experiences consistently. (Advanced)

EDUCATION, KNOWLEDGE, SKILLS, COMPETENCIES, CERTIFICATIONS/LICENSES

Bachelor's degree or an equivalent combination of education and experience (Preferred)
2 – 3 years Workforce Management Experience (Preferred)
3 – 5 years Management of exempt and non-exempt direct reports of 25 or more (Preferred)
Must meet state requirements to obtain related licenses and/or certifications
Must meet AAA Smart Home requirements to operate a vehicle

The position provides direct supervision of approximately 20 to 40 front-line employees with an adequate number of Smart Home Leads to assist.

Work Environment/Physical Requirements

This position includes both office and field time with 80%+ time being spent in the field. Physical requirements include standing, sitting, bending, lifting, driving and climbing. Lifting will include up to 25 pounds. Extensive use of a personal computer and keyboard is required.

#SAFE

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Insurance Agent

Reno, Nevada

Why work for us?

Licensing Assistance – If unlicensed, AAA NCNU will reimburse the costs of licensure
Training – You’ll attend a thorough, comprehensive, two week training program
No Overhead Costs – W-2 structure with dedicated space in a AAA branch
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan
Paid Time Off – 17 days your first year + nine holidays annually + 24 hours per year designated for volunteer work

Essential Functions:

Uses sales techniques and strong product knowledge to identify customer-specific needs to generate new sales, retain existing insureds and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.
Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Agent’s manager.
Conduct insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.
Establishes rapport with the insured that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.
Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.
Responds to customer inquiries and requests relating to insurance products and membership.
Researches and resolves complex customer service issues. Often assists the insured in initiating the first notice of loss on claims.

Knowledge/Skills/Abilities:

Strong sales skills with a history of effectively developing, tracking, following up on and closing leads.
Advanced consultative selling techniques utilizing thorough product knowledge.
Knowledge of desktop systems including but not limited to Microsoft Office software applications.

Experience & Licenses/Certifications:

HS Diploma or GED required
3 to 5 years of relevant sales or insurance industry work experience required.
Possesses or has the ability to possess active and unrestricted state issued license(s) required to place property and casualty insurance.

#IA

Apply Today

Product Marketing Lead - GIG Car Share

Located in Downtown Berkeley, A3Ventures is the innovation lab and capital investment engine of AAA. We anticipate needs and shape innovations to help people make sense of our rapidly changing world.

As a product marketing leader at GIG Car Share, you will be responsible for building a loyal Membership through effective marketing communications. Our ideal candidate has a proven ability to balance creativity and disciplined fact based judgment in driving outsized returns on marketing investments. You should possess an analytical mindset and profit orientation while thriving in an environment of fast testing, measuring, and iterating in pursuit of goals and objectives.

What you’ll do

Brand Champion. Drive GIG Car Share brand equity. Build a brand that Members love.
Member Insights. Conduct and leverage industry, competitor, and Member research to inform product, pricing, and promotion decisions.
Product Marketing. Own the voice of the brand through all channels (app, website, social, etc.), leveraging internal and external resources.
Go-to-Market Strategy. Ensure a strong product-market fit by communicating with the right market at the right time, in the right place, and with the right offer.

Why work for us?

Impact. Reinvent AAA and the services we deliver to 50+ million Members whose lives we help improve.
Development. Our team is designed to incubate not just business concepts but also business leaders.
Recognition. We offer a competitive total compensation package including salary, performance bonus, benefits, and 401(k) company match and discretionary contributions.
Lifestyle. We do honorable work, and we practice our values: respect, integrity, teamwork, and service.

What you need to succeed

Experience:

Marketing plan development experience
Budget management experience
Go-to-market product launch experience
Experience with digital marketing channels
Mobile app experience
Experience working directly with marketing agencies
Experience managing marketing automation systems
5+ years combined leadership experience in marketing
Bachelor’s degree required, and an MBA is preferred

Characteristics:

You use good judgment, and you contribute to strategy and align your actions to support it.
You apply disciplined fact-based judgment, balance rewards and risks, and deliver on commitments.
You contribute towards a high performing team with heart, and you embrace diversity.
You have excellent communication skills and can translate complex details into simple user content.
You have superior analytical skills, and you consistently demonstrate structured thinking.
You know how to evolve your thinking and strategy based on research, data, and industry trends.
You have excellent interpersonal and teaming skills and the ability to work well with a range of people.
You have exceptional organizational, planning, and project management skills.
You exhibit strong attention to detail, follow-through, and accountability.
You have advanced data analytics skills and excellent business writing skills.
You have a passion for driving deep levels of user engagement and retention.
You have a strong interest in mobility, urbanization, sustainability, and community building.

Apply Today

Insurance Associate

Mill Valley, California

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Job Description

AAA has immediate opportunities for motivated individuals to join our team of Insurance Sales Associates.

Why work for us?

Paid Training: $23.00/hr during our the training period. Extensive training program will help ensure a seamless transition into an Insurance Agent position.
Licensing Assistance: AAA provides/ will reimburse the costs of licensure
Advancement Opportunities: Opportunity to advance within the first 90 days
No Overhead Costs: W-2 structure with dedication space in a AAA NCNU branch
Compensation: Generous commission structure with the ability to earn commission on every policy.
Benefits: Medical, Dental, Vision, wellness program and more!
401k Matching: $1 for $1 company match up to 6% of pay
Annual Incentive Plan: Eligibility to participate in AAA NCNU annual bonus plan
Paid Time Of: 17 days of PTO your first year + 9 Holidays annually
Community Impact: 24 hours provided per year designated for Volunteer work.
Collaborative Environment: AAA will value your contribution to providing exceptional service to our members

Job Summary

Essential Functions

Uses sales techniques and strong product knowledge to identify customer-specific needs to generate new sales, retain existing insureds and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.
Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Agent’s manager.
Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.
Establishes rapport with the insured that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.
Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.
Responds to customer inquiries and requests relating to insurance products and membership.
Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.
Responds to customer inquiries and requests relating to insurance products and membership.
Researches and resolves complex customer service issues. Often assists the insured in initiating the first notice of loss on claims

Education & Experience/Licenses & Certification

High school diploma or GED required. Bachelor's degree in a relevant field preferred.
2 to 4 years of sales experience preferred.
Insurance industry experience or knowledge preferred.
Knowledge of desktop systems including but not limited to Microsoft Office software applications.
Ability to acquire an unrestricted state issued license(s) required to place property and casualty insurance within fourteen (14) calendar days of start date. Depending on start date, active property and casualty license(s) may be required.

Apply Today

Manager, Digital Marketing

Walnut Creek, California

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Core Job Responsibilities

Cross-functional digital expertise

Responsible for driving growth marketing strategy, team leadership and overseeing execution and optimization.

Provide leadership and direction across multi-channel growth strategy based on needs and efficiency: SEO/ASO, SEM, DSPs, social paid/earned, community/influencer development, word of mouth, email marketing, CRM, etc.

Lead all aspects of digital strategy to include consumer insights, digital media, lead generation, ad management, and e-commerce.

Oversee Business Intelligence and analytics to turn insights into action-customer acquisition, engagement, and retention (customer life-cycle) process through from ideation to execution.

Define, validate, and standardize within the organization the core KPIs and operating metrics that will be shared with the executive team and working team levels, such as cost per metrics, retention, ROI and LTV.

Lead diligence, implementation, and continuous refinement of the media mix through media mix modeling and multi-touch attribution first party/in house capabilities and third-party service providers.

Manage a team of digital marketing specialists, vendors and external resources to help support digital marketing efforts.

Knowledge, Skills and Abilities

A proven track record of professional success and ambitious undertakings.

Leading change efforts in complex organizations.

Ability and willingness to help the team execute work while also focusing on strategic planning.

Entrepreneurial spirit to help share company growth initiatives.

Ability to think strategically and creatively: analyze, synthesize, recommend and take actions.

Expert communication, presentation, and material preparation skills required.

Passion for growth marketing and driving customer adoption, engagement, and retention.

Education and Experience

Bachelor's degree required and MBA or master's degree preferred

5-7 years leading Digital Marketing teams and/or growth with experience proliferating consumer facing digital products and services.

Apply Today

Insurance Sales Agent

Las Vegas, Nevada

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Why work for us?

Licensing Assistance – If unlicensed, AAA NCNU will reimburse the costs of licensure
Training – You’ll attend a thorough, comprehensive, two week training program
No Overhead Costs – W-2 structure with dedicated space in a AAA branch
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan
Paid Time Off – 17 days your first year + nine holidays annually + 24 hours per year designated for volunteer work

Essential Functions:

Uses sales techniques and strong product knowledge to identify customer-specific needs to generate new sales, retain existing insureds and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.
Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Agent’s manager.
Conduct insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.
Establishes rapport with the insured that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.
Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.
Responds to customer inquiries and requests relating to insurance products and membership.
Researches and resolves complex customer service issues. Often assists the insured in initiating the first notice of loss on claims.

Knowledge/Skills/Abilities:

Strong sales skills with a history of effectively developing, tracking, following up on and closing leads.
Advanced consultative selling techniques utilizing thorough product knowledge.
Knowledge of desktop systems including but not limited to Microsoft Office software applications.

Experience & Licenses/Certifications:

HS Diploma or GED required
3 to 5 years of relevant sales or insurance industry work experience required.
Possesses or has the ability to possess active and unrestricted state issued license(s) required to place property and casualty insurance.

#IA

Apply Today

Member Experience Associate

Modesto, California

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Why work for us?

Benefits – Access to Medical, Dental, and Vision program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Annual Incentive Plan – Eligibility to participate in AAA annual bonus plan
Paid Time Off – Accrual of 17 PTO days your first year, nine paid holidays annually, and 24 hours earmarked for volunteer activities

Essential Functions:

Exhibits AAA guiding principles and core values
Performs routine sales, service and operational functions for AAA Members including; DMV, cashiering, auto travel, notary and insurance sales support, with expectations for maintaining required standards, policies and procedures
Understands and actively promotes products and services to achieve individual goals in support of meeting organization goals and objectives
Overcomes obstacles that create barriers to Team Member or branch efforts
Identifies process improvement opportunities and proposes solutions
Acts as an agent for change while promoting AAA’s guiding principles and core values

Knowledge/Skills/Abilities:

Demonstrates sales and service skills. Able to effectively interact, face-to-face, with new, prospective and existing Members.
Accuracy and comfort handling money, making change, balancing cash drawer.
Good computer skills, proficient in both reading and basic arithmetic.
Good written and verbal communication skills in person and over the phone.
Ability to multitask in response to requests, requirements and Member/Team Member expectations. Ability to accept feedback and correct course as necessary.

Experience & Licenses/Certifications:

HS Diploma or GED required
Two years of sales or customer service experience required
Experience working with sales and service standards and goals
Current & valid Driver's License with clean history may be required
Bonding and fingerprinting may be required
P&C license preferred

Work Environment/Physical Requirements:

#MEA

Apply Today

Member Care Specialist GIG Car Share

Clearfield, Utah

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

We value our talented Team Members, and whenever possible strive to help them grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply!

Our people make all the difference in the success of our vision to be America's most trusted organization, absolutely famous for doing the right thing.

Seeking a passionate Member Care Specialist to serve our GIG Car Share Member community.

Just as AAA was born of disruptive forces in personal mobility 116 years ago with the emergence of the automobile, disruptive forces once again provide us with a tremendous opportunity for radical innovation and growth. An organization focused on service, not profits, AAA is uniquely positioned to be a trusted, technology- and mobility focused source of physical and digital services and expertise.

We recently launched the first free-float car share service in the San Francisco Bay Area and have changed the way people get around. Our service allows people to pick up and drop off a Gig car anywhere in the HomeZone whenever they need it. This convenient, affordable and environmentally friendly option has helped us grow quickly in the Oakland and Berkeley area.

Come join our call center team with an amazing culture where you can thrive and use your skills to help deliver best-in-class Member experiences and have a positive impact on the diverse communities we serve.

Key Responsibilities:

Help Members get comfortable with our fun little cars
Walk Members through our user friendly mobile app
Screen applicants with special ID software tools for instant approval and access to the service
Dispatch our fleet support team in each market to troubleshoot vehicle or hardware issues
Resolve complex or sensitive Member account issues via phone and email
Document reported accidents and file with our claims handling team

Key Accountability:

Provide a best-in-class experience
Respond timely to Member inquires via phone, emails, etc.
Create Gig Members for life

What you’ll need to succeed:

Customer Service - Ability to deliver best-in-class experience through listening, attentiveness, patience and communication skills.
Problem-Solving - Identify problems, think on your feet, evaluate the options, find possible solutions, and select the best solution with the member.
Data Entry/Computer Skills - Proficient typing with a knowledge of basic literacy and numeracy skills in order to effectively communicate via email with the member.
Passion and Drive - Do what it takes to get the job done with the best needs of the member in mind.

Education/Experience/Training:

High School Diploma or GED (Required)
3 years in a Member service related field (Required)
Bi-lingual Communication Skills (Preferred)
Experience reading maps and navigating directions (Preferred)
Proven ability to develop rapport via phone interactions (Preferred)

#GIG

Apply Today

Real Time Coordinator

Clearfield, Utah

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

We're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service.

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.

We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Essential Functions

• Allocates calls while balancing occupancy and meeting service level requirements

• Generates and distributes statistical reports for overall call center service levels to all levels of management

• Processes emails sent to the Real Time mailbox within 2 hours of receipt.

• Answers phone calls from supervisors/agents for assistance on same day exceptions

• Monitors agent activity and ensures schedule adherence. Communicate with Line of Business leaders when agents are not in compliance

• Continuously monitors and tracks service levels for all lines of business for each hour and makes recommendations or adjustments to staff and/or agents skills as needed

• Assists the Schedule Desk Analysts with weekly plans, additional hours and schedule change requests

Knowledge/Skills/Abilities

• Ability to prioritize and balance simultaneous projects in a fast paced work environment

• Solid computer skills and knowledge of PC software applications used for word-processing and spreadsheets (e.g., Microsoft Word and Excel)

• Ability to work independently and as part of a team in a demanding environment

• Ability to quickly grasp a thorough knowledge of policies, procedures and service goals

• Solid communications skills both verbally and in written form

• Interpersonal skills and the ability to interact with employees, management and others in a professional and tactful manner

• Ability to maintain highly confidential information

Education & Experience / Licenses & Certification

• High School Diploma, GED or equivalent required. College education credits preferred.

• 1-2 years experience in Workforce Management preferred.

Work Environment/Physical Requirements

Physical Demands: Requires sitting and standing for extended periods of time. Requires extensive use of a computer and repetitive hand movements in the performance of duties. Occasional lifting and carrying of material weighing up to 20 pounds may be required.

Competency

Decision Making (Intermediate)

Adaptive Learning (Proficient)

Drive and Initiative (Intermediate)

Quality Orientation (Proficient)

Dealing with Ambiguity (Intermediate)

Judgment (Intermediate)

Independence (Intermediate)

**Please note that you will be asked to complete a candidate assessment following your application, via email. Your application will not be considered until the assessment has been completed.**

Apply Today

Smart Home Pro's Hiring Event at our Corporate Office in San Ramon

San Ramon, California

Member Experience Associate

Truckee, California

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Why work for us?

Benefits – Access to Medical, Dental, and Vision program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Annual Incentive Plan – Eligibility to participate in AAA annual bonus plan
Paid Time Off – Accrual of 17 PTO days your first year, nine paid holidays annually, and 24 hours earmarked for volunteer activities

Essential Functions:

Exhibits AAA guiding principles and core values
Performs routine sales, service and operational functions for AAA Members including; DMV, cashiering, auto travel, notary and insurance sales support, with expectations for maintaining required standards, policies and procedures
Understands and actively promotes products and services to achieve individual goals in support of meeting organization goals and objectives
Overcomes obstacles that create barriers to Team Member or branch efforts
Identifies process improvement opportunities and proposes solutions
Acts as an agent for change while promoting AAA’s guiding principles and core values

Knowledge/Skills/Abilities:

Demonstrates sales and service skills. Able to effectively interact, face-to-face, with new, prospective and existing Members.
Accuracy and comfort handling money, making change, balancing cash drawer.
Good computer skills, proficient in both reading and basic arithmetic.
Good written and verbal communication skills in person and over the phone.
Ability to multitask in response to requests, requirements and Member/Team Member expectations. Ability to accept feedback and correct course as necessary.

Experience & Licenses/Certifications:

Two years of sales or customer service experience required
Experience working with sales and service standards and goals
Current & valid Driver's License with clean history may be required
Bonding and fingerprinting may be required
P&C licensing may be required

Work Environment/Physical Requirements:

#MEA

Apply Today

Corporate Recruiter

Walnut Creek, California

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Essential Functions

Develops hiring profiles, sourcing, and interview strategies informed by regular interaction with business hiring managers.
May act as LOB lead for a functional area to ensure recruiting activities for multiple function, complex, and larger business areas support agreed upon sourcing and hiring strategy.
Delivers timely, cost-effective, and quality hires. Includes attending business meetings, visiting business sites, side-by-side shadowing of jobs for which hiring is needed. Participates in college recruiting efforts in order to increase candidate pipeline.
Conducts In-depth candidate screening
Interviews to meet hiring profiles.
Networks to ensure readiness of pipeline of candidates to meet the business need. Ability to identify a steady stream of prospective talent in anticipation of future talent needs. Ability to leverage Web 2.0 technologies to locate, engage, and attract perspective candidates

Knowledge/Skills/Abilities

Strong attention to detail, process-oriented focus
Intermediate level MS Office and applicant tracking system skills.
Excellent verbal and written communication skills.
Able to manage high volume workload on a consistent basis.
Able to take direction from multiple sources.
Strong organizational skills.
Bilingual communication skills (preferred)

Education & Experience / Licenses & Certification

High School diploma or GED. (required)
Bachelors degree (preferred)
4+ yrs specialized recruiting experience (preferred)
Professional certification (PHR/SPHR, etc.) (preferred)

Work Environment/Physical Requirements

Competency

Business Acumen & Fiscal Responsibility (Intermediate) Communication (Proficient)

Decision Making (Intermediate) Negotiating (Proficient)

Cooperation / Collaboration (Proficient)

Apply Today

Travel Sales Counselor

San Francisco, California

Essential Functions

• Sells International & Domestic vacation packages, cruises, tours, hotel, car rental, rail and air travel

• Owns the relationship with the member from beginning to end of each travel related transaction

• Researches, evaluates and compares appropriate AAA Travel Partner packages to match up with member needs for the purpose of “delivering exceptional member experiences” in every transaction

• Stays current with world events and latest travel industry developments and trends, and provides

relevant information to members

• Processes and interprets travel documents for members purchasing travel products with AAA and inform them of governmental requirements

• Investigates and responds to travel-related member questions/complaints, and recommends solutions

• Initiates contact with members and past customers to prospect for new business and encourages repeat business

• Maintains minimum production goals in the following areas: Travel sales, sales of Travel Partner and proprietary products (i.e. Sojourns, AAA Vacations)

• Cross-sells products and services (e.g., insurance (P&C, Life), new membership accounts, etc.)

Knowledge/Skills/Abilities

• Ability to clearly communicate (verbal and written) in English

• Basic computer (e.g., Microsoft Word, Outlook, etc.) and industry specific applications (e.g., Galileo, VAX, etc.) and telephone skills

• GDS experience required (Apollo/Galileo/Travelport)

• Detailed knowledge of travel products

• Knowledge of worldwide geography, the ability to read and interpret maps and brochures

• Strong consultative selling skills with the ability to listen to members’ needs

• Ability to identify customer needs and recommend solutions

• Self-motivated sales drive and documented sales success

• Application of good judgment and decision making

• Ability to work efficiently both independently and as part of a team

• Bilingual communication skills are a plus

Education & Experience / Licenses & Certification

• High school diploma or equivalent

• 2 years of recent experience selling international and domestic travel services (preferred)

• Travel Institute certification as “CTA, CTC, or CTIE” (preferred)

Work Environment/Physical Requirements

Works in an office environment sitting at a desk, table or computer workstation for extended periods of time. May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 70-80 percent of the time spent on the job involves the use of a computer.

Apply Today

Part-Time Member Service and Sales Associate

Reno, Nevada

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Why work for us?

Benefits – Access to Medical, Dental, and Vision program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Annual Incentive Plan – Eligibility to participate in AAA annual bonus plan
Paid Time Off – Accrual of 17 PTO days your first year, nine paid holidays annually, and 24 hours earmarked for volunteer activities

Essential Functions:

Exhibits AAA guiding principles and core values
Performs routine sales, service and operational functions for AAA Members including; DMV, cashiering, auto travel, notary and insurance sales support, with expectations for maintaining required standards, policies and procedures
Understands and actively promotes products and services to achieve individual goals in support of meeting organization goals and objectives
Overcomes obstacles that create barriers to Team Member or branch efforts
Identifies process improvement opportunities and proposes solutions
Acts as an agent for change while promoting AAA’s guiding principles and core values

Knowledge/Skills/Abilities:

Demonstrates sales and service skills. Able to effectively interact, face-to-face, with new, prospective and existing Members.
Accuracy and comfort handling money, making change, balancing cash drawer.
Good computer skills, proficient in both reading and basic arithmetic.
Good written and verbal communication skills in person and over the phone.
Ability to multitask in response to requests, requirements and Member/Team Member expectations. Ability to accept feedback and correct course as necessary.

Experience & Licenses/Certifications:

HS Diploma or GED required
Two years of sales and customer service experience required
Experience working with sales and service standards and goals
Current & valid Driver's License with clean history may be required
Bonding and fingerprinting may be required
P&C Licensing preferred

Work Environment/Physical Requirements:

#MEA

Apply Today

Senior Associate Product Marketer

Walnut Creek, California

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

SENIOR ASSOCIATE PRODUCT MARKETER - Membership Partners & Innovation

Why Work for us:

Impact. Play a key role in innovating the future of auto repair while reinventing AAA and the value propositions we deliver to over 6 Million Members.
Development. Our team is designed to grow business and business leaders. We intend for you to demonstrate your capabilities and leadership skills and earn rapid advancement.
Recognition. We offer a competitive total compensation package including salary, performance bonus, benefits, and 401(k) company match and discretionary contributions.
Lifestyle. We do honorable work, and we practice our values: humility, integrity, teamwork, and service.

Reporting to the Manager, Membership Partners & Innovation, our Senior Associate Product Marketer is responsible for supporting AAA’s Partner, Innovation, and Renovation road-map, from strategy to execution. In this role you will help manage the development of new product/partner/renovation strategy and marketing plans based on consumer insights that deliver significant new sources of Member value.

Core Job Responsibilities

Strategy and Execution - Own Product P&L and manage key business KPIs to accomplish strategic goals.
Marketing Strategic Plan Development & Execution – Responsible for the development and execution of annual plans including business analytics, communication, digital and social media plans.
Partner internally and externally to develop and execute product planning, architecture, advertising, press materials, web and digital updates, and sales collateral materials that support marketing initiatives.
Communication/ Networking – Guide advertising agencies and production vendors to execute communication plan; manage the development of materials with creative agencies and gather internal approvals as required.
Portfolio Renovation & Innovation – Assist in the development and execution of new & renovated Membership products; successfully managing a complex new stage gate process that meets a key criteria at each stage; manage projects that require cross functional and integrated communication across multiple business lines and product owners.
Strategic Partner Optimization- Collaborate on the development and management of strategic partnerships that help unlock Member value and increase retention.
Competitive Intelligence – Monitor competitor activities, including pricing, promotion, new product launches, advertising.
Marketing Budget – Manage marketing budget, including budget tracker, PO's and invoicing.
Project Management – Perform ad-hoc projects as needed to support Product Marketing Manager.

Knowledge, Skills and Abilities

Partner Management
Innovation product management experience
Well-versed in consumer insights and marketing principles
Strategic leadership skills
General management with P&L experience
Proficient in financial and analytical thinking and analyses
Effective communication, presentation and negotiation skills
Proven cross-functional manager, team influencer and problem solver

Education and Experience

College degree (MBA or Master's preferred)
4-6 years related work experience
Agency background is a plus

#corporate

Apply Today

Electronic Access Coordinator

Scottsdale, Arizona

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Why work for us?

Training - Career Advancement!
Great Benefits - Medical/Dental/Vision
Retirement - 401k matching up to 3%
Work/Life Balance - PTO 3 Weeks + 9 paid holidays
Great Schedule - Monday – Friday 8:00am – 5:00pm

RESPONSIBILITIES

 Strong customer service skills (via phone/e-mail or in person)

 Strong attention to detail

 Working knowledge of Word/Excel/Outlook

 Moderate phone call volume (Primarily inbound)

 Data Entry

 Ability to work on the phone and computer the entire shift

 Ability and willingness to learn how to use specific software required for this position

 Community/Commercial Access control management

 Coordinate with field staff/scheduling

 Assist Installation technicians/building software

QUALIFICATIONS

High School Diploma or (GED) required

Ability to solve practical problems and carry out responsibilities with little or no supervision

Ability to finish projects

Ability to prioritize and organize workload

Employee must be able to pass a background check and maintain a professional image by being neatly groomed and in professional attire

#SAFE

Apply Today

Service Advisor (CCP)

Roseville, California

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Service Advisor

At AAA, we strive to put our member first and take care of their total automotive needs. We're on a mission to expand our Club Owned Repair business and are adding several new locations!

The Service Advisor focuses on delivering an outstanding member experience as well as facilitating the work flow of technicians. The job encompasses listening and asking the proper questions to ensure the vehicle be serviced and diagnosed properly while maintaining the highest levels of customer satisfaction.

What you'll do

Promptly meet and greet all members/customers in a timely, and courteous manner
Handle incoming telephone calls following the proper process
Maintain the member/customer scheduling system at the facility
Listen and offer the appropriate diagnostic, maintenance, or repair service that meets the member/customer’s needs
Provide all members/customers with an estimated completion time, and keep them informed of any changes in the promised time
Maintain proper communication with the service department. Provide accurate and detailed information to technicians to assist in diagnosis
Handle minor member/customer concerns, turning over any unresolved issues to the General Manager for a quick resolution
Follow all policies and procedures set forth by management.

What you have

Effective communication skills with a demonstrated ability to deliver information and messages with empathy and accuracy
Minimum of five years of verifiable work experience in a customer service setting
Basic knowledge of major automobile components required
Ability to learn and adapt to the automotive aftermarket industry with a primary focus on customer service delivery
Excellent customer service skills, verbal communication, written communication, time management, leadership, and good listening skills

Frequently requires long working hours and will require some Saturday hours

Bilingual communication skills a plus

High school diploma or equivalent. ASE certifications a plus.

Automotive service experience with basic mechanical knowledge

Demonstrated success delivering world class customer experiences

Company will assist candidate in obtaining ASE Service Consultant Certification within one year of hire.

#Automotive

Apply Today

Smart Home Specialist - Monitoring

Scottsdale, Arizona

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Customer Experience Specialist

AAA Smart Home - Scottsdale, AZ 85258

$16 an hour

AAA recently acquired SAFE Security, the 11th largest smart home security company in the United States, with the vision to become the most trusted brand in this industry. As motivated as we are to provide the best service possible to our customers, we are just as focused on making this the best place to work at!

AAA Smart Home Customer Experience Team is growing and has an immediate need for passionate, energetic, customer-focused team members with a positive attitude to join our customer support environment. If you are passionate about helping others, have a strong sense of empathy, enjoy a fast paced environment, have the gift of listening and problem solving, then we want you to consider joining our amazing team!

What You'll Do

Subject matter expert and primary contact for the support of remote home security services, including troubleshooting, website navigation, billing inquiries and account updates
Resolve customer service inquiries while building a relationship with the customer
You will demonstrate conflict management skills and maintain professional composure under pressure
Assist technicians with activating security monitoring and supporting other team members with information gathering account research, and other general customer support needs
Verify alarms at protected sites; dispatch local authorities when necessary
Notify customers on maintenance alerts from their alarm system
Create detailed service tickets, schedule technicians for repairs
With a keen sense of the customer experience, continuously look for areas of improvement and communicate trends in customer calls to leadership as appropriate
Simultaneously navigate multiple software applications and technologies

What You’ll Need

Strong problem-solving skills; ability to think analytically while multi-tasking in a fast-paced environment
Excellent communication and relationship building skills; team oriented
Customer-focused and passionate for helping others
Ability to exceed customer satisfaction, achieve performance metrics and meet issue resolution targets
A successful track record working in a high-volume environment
Reliable transportation
6 Months or more of forward facing customer service

EDUCATION:

High School Diploma/GED
AA preferred
Bi-Lingual Spanish preferred

Work Location: North Scottsdale, Arizona

Benefits:

Medical and dental benefits
PTO and paid holidays
Tuition Reimbursements
Fun environment!

#SAFE

Apply Today

Smart Home Manager, Operations

Clearfield, Utah

JOB SUMMARY

RESPONSIBILITIES/JOB DUTIES

TIME Operational Management: Oversight and management of the Smart Home Pros in their performance of new installs and service calls. Defines, plans and monitors staffing requirements, work schedules and service objective in accordance with business goals while providing memorable customer experiences.
Fiscal Responsibility: Identify innovative solutions to reduce expenses, and increase efficiency inclusive of managing personnel costs and other expenses while improving utilization and efficiency.
Quality Assurance: Ensures the volume of work produced meets or exceeds service standards and quality expectations as they relate to service delivery.
Compliance: Ensures compliance with established guidelines, requirements, processes, and regulations.
Managing projects that have a critical impact on the department, division, enterprise.
Requires interaction with senior management.

KNOWLEDGE AND SKILLS

Forecasting - Use of historic data to determine the direction of future trends. Determines how to allocate their budgets or plan for anticipated expenses for an upcoming period of time. (Advanced)
Process Improvement - Proactively identifying, analyzing, and improving upon existing business processes (Advanced)
Project Management - Planning, forecasting, production, or marketing of a product or products at all stages of the product lifecycle. (Advanced)
Problem-solving - Identifies problems, lists the possible solutions, evaluates options, and selects options to find solutions to problems. Designs solutions. (Advanced)Analysis
Customer Experience – Able to generate, motivate and lead a team to provide memorable customer experiences consistently. (Advanced)

EDUCATION, KNOWLEDGE, SKILLS, COMPETENCIES, CERTIFICATIONS/LICENSES

The position provides direct supervision of approximately 20 to 40 front-line employees with an adequate number of Smart Home Leads to assist.

Work Environment/Physical Requirements

#SAFE

Apply Today

Tow and Battery/Light Service Driver

Concord, California

[This is for our upcoming Richmond Location]

Why work for us?

Great base Pay of $20.81/hr, with a 5% increase after six months and up to a 35% monthly bonus!
Training – You’ll attend a thorough, comprehensive, three week training program
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan
Paid Time Off – Ten hours per month, ten holidays annually, one floating holiday and 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

What our Roadside Service Technicians do:

Driving and operating a service vehicle (i.e. loading/towing vehicles, flat tire changes, lock-out, fuel delivery services, etc.)
On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving
Utilizing on-board computer, radio communications, and mapping systems
Completion of daily paperwork (i.e. call-logs, battery invoices, cash receipts, etc.)
Inspecting and submitting maintenance reports of company vehicles for safe and efficient operation
Education and training. I.E.: AAA Compliance Training, RPST,TSAAC, Lock-out, PSP, Battery Service Training

Education & Experience/Licenses & Certification

Ability to drive a manual/automatic shift vehicle
Customer service skills and the ability to interact with a wide-range of people
Basic math skills
Basic automotive knowledge and at least 6 years’ experience operating a motor vehicle with a valid driver’s license
Basic computer knowledge
Bilingual communication skills a plus
High School Diploma or GED equivalent required
Vocational technical automotive training/certification or equivalent experience (preferred)
ASE (Automotive Service Excellence) certification(preferred)

Work Environment/Physical Requirements

#ERS Driver

Apply Today

AAA Hiring Event for Tow and Light/Battery Service Drivers

Oakland, California

AAA Club Owned Fleet Open House Hiring Event!!

Pre-register by applying below

Date: Thursday, November 21st, from 10:00am-2:00pm

Location: 3400 Ettie Street Oakland, CA 94608

Please pre-register by applying today!

Walk-ins welcome!

Be sure to bring a copy of your resume and dress for success for an opportunity to meet directly with hiring managers.

Why work for us?

Great Pay - $21.96/hour + a 5% increase at 6 months
Training – You’ll attend a thorough, comprehensive, three week training program
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan
Paid Time Off – Ten hours per month, ten holidays annually, one floating holiday and 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

We are looking for candidates with:

Excellent customer service skills!
Flexibility to work swing shift and weekends
Ability to drive a manual/automatic shift vehicle
Customer service skills and the ability to interact with a wide-range of people
Basic automotive knowledge and at least 6 years’ experience operating a motor vehicle with a valid driver's license
Basic computer knowledge
Bilingual communication skills a plus
High School Diploma or GED equivalent required
Vocational technical automotive training/certification or equivalent experience (preferred)

Essential Functions

Driving and operating a service vehicle (i.e. loading/towing vehicles, flat tire changes, lock-out, fuel delivery services, etc.)
On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving
Utilizing on-board computer, radio communications, and mapping systems
Completion of daily paperwork (i.e. call-logs, battery invoices, cash receipts, etc.)
Inspecting and submitting maintenance reports of company vehicles for safe and efficient operation
Education and training. I.E.: AAA Compliance Training, RPST,TSAAC, Lock-out, PSP, Battery Service Training

Work Environment/Physical Requirements

#ERS Driver

#Chi

Apply Today

Life Insurance Agent

San Rafael, California

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Essential Functions

Maximizes life insurance market penetration with current members and property/casualty insureds and stays vigilant for new sales opportunities. Maintains high quality production and persistency standards to assure profitable growth. Identifies and develops sales opportunities within the community. Follows company approved sales process in the completion of required financial, activity and sales reporting.
Provides life sales support and training on lead development and identification for the frontline employees, Insurance Sales Agents (P/C) and other staff who come in contact with members/ insureds. Establishes and maintains strong working relationships with front line employees, Sales Agents and the branch management team. Notifies Agents in a timely manner of result with referred lead. Provides leads from life insureds and other calls to Sales Agents for other products/services, i.e., membership, auto/homeowners and travel insurance.
Stays well-informed of changes and developments in policy and/or external practices. Attends meetings to obtain information, provide input, keep lines of communication open, stay updated and offer sales ideas when appropriate. Keeps current in industry; maintains continuing education for licensure.
Develops annual business plan with input and involvement from the Life Sales Manager to meet goals and determine responsibilities, including new business life sales, quality standards, as well as building outstanding customer relationships. Reviews plan objectives and reassesses strategies to align performance relative to annual sales goals.
Ensures compliance with NCNU and AAA Life and regulations, as well as external regulations

Knowledge/Skills/Abilities

Strong interpersonal, presentation and communication skills needed to interact with staff, members and insureds effectively
Ability to cultivate relationships with peers and staff; educates staff to make referrals to Life Insurance
Agents
Computer skills in basic software applications, and navigating business applications specific to life insurance
Demonstrated skills in selling life insurance and annuities; Skills to develop, track and effectively follow up on leads (preferred)
Strong knowledge in sales techniques, life product line illustrations, features and benefits (preferred)
Demonstrated skills in prospecting and lead generation abilities (preferred)
Bilingual communication skills (preferred)

Education & Experience / Licenses & Certification

High School Diploma or GED
Valid Automobile Operator's License
Active State Resident Life Insurance License
Bachelor's degree in related area or an equivalent combination of education and experience
(preferred)
1+ years experience in Life Insurance and/or Annuity Sales (preferred)
CLU, ChFC and/or LUTCF Designations (preferred)

Work Environment/Physical Requirements

Apply Today

Insurance Sales Agent

Farmington, Utah

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Why work for us?

Licensing Assistance – If unlicensed, AAA will reimburse the costs of licensure
Training – You’ll attend a thorough, comprehensive, two week training program
No Overhead Costs – W-2 structure with dedication space in a AAA branch
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Annual Incentive Plan – Eligibility to participate in AAA annual bonus plan
Paid Time Off – 17 days your first year + nine holidays annually + 24 hours per year designated for volunteer work

Essential Functions:

Uses sales techniques and strong product knowledge to identify customer-specific needs to generate new sales, retain existing insureds and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.
Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Agent’s manager.
Conduct insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.
Establishes rapport with the insured that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.
Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.
Responds to customer inquiries and requests relating to insurance products and membership.
Researches and resolves complex customer service issues. Often assists the insured in initiating the first notice of loss on claims.

Knowledge/Skills/Abilities:

Strong sales skills with a history of effectively developing, tracking, following up on and closing leads.
Advanced consultative selling techniques utilizing thorough product knowledge.
Knowledge of desktop systems including but not limited to Microsoft Office software applications.

Education & Experience/Licenses & Certifications:

High School Diploma or GED required. Bachelor's degree in a relevant field preferred.
3 to 5 years of relevant sales or insurance industry work experience required.
Possesses or has the ability to possess active and unrestricted state issued license(s) required to place property and casualty insurance.

#IASales

Apply Today

Membership Sales Associate

Clearfield, Utah

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Summary

Sales Associates serve our Members by selling and servicing memberships. Team Members in this role are accountable for achieving assigned sales goals while providing an exceptional Member experience. Primary responsibilities include soliciting new membership sales and cross-sales through inbound and outbound calls. Sales Associates thoughtfully assist our Members to acquire, maintain and make the most of their membership in AAA.

Why work for us?

Great starting pay with performance based increases
Commission - ability to earn commission on each sell
Training – You’ll attend a thorough, comprehensive training program
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Annual Incentive Plan – Eligibility to participate in AAA annual bonus plan
Paid Time Off
24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Essential Functions

• Uses sales techniques and product knowledge to identify customer-specific needs to generate new sales to prospective and current Members. Effectively overcomes objections to close the sale.

• Consistently provides a service experience that enhances the Member’s affinity to the AAA brand and results in greater Member satisfaction and loyalty.

Knowledge/Skills/Abilities

• Possesses sales skills effectively employed in the tracking, following up on and closing of assigned leads.

• Knowledge of desktop systems including but not limited to Microsoft Office software applications.

Education & Experience/Licenses & Certification

• High school diploma or GED required.

**Please note that you will be asked to complete a candidate assessment following your application, via email. Your application will not be considered until the assessment has been completed.**

#GAB

#MOR

Apply Today

Tow Service Driver

Las Vegas, Nevada

Job Description

Why work for us?

Great base Pay and up to a 35% monthly bonus!
Training – You’ll attend a thorough, comprehensive, three week training program
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan
Paid Time Off – Ten hours per month, ten holidays annually, one floating holiday and 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

What our Roadside Service Technicians do:

Driving and operating a service vehicle (i.e. loading/towing vehicles, flat tire changes, lock-out, fuel delivery services, etc.)
On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving
Utilizing on-board computer, radio communications, and mapping systems
Completion of daily paperwork (i.e. call-logs, battery invoices, cash receipts, etc.)
Inspecting and submitting maintenance reports of company vehicles for safe and efficient operation
Education and training. I.E.: AAA Compliance Training, RPST,TSAAC, Lock-out, PSP, Battery Service Training

Education & Experience/Licenses & Certification

Ability to drive a manual/automatic shift vehicle
Customer service skills and the ability to interact with a wide-range of people
Basic math skills
Basic automotive knowledge and at least 6 years’ experience operating a motor vehicle with a valid driver’s license
Basic computer knowledge
Bilingual communication skills a plus
High School Diploma or GED equivalent required
Vocational technical automotive training/certification or equivalent experience (preferred)
ASE (Automotive Service Excellence) certification(preferred)

Work Environment/Physical Requirements

#ERS Driver

Apply Today

Member Experience Associate

Los Gatos, California

Essential Functions

Exhibits AAA guiding principles and core values
Performs routine sales, service and operational functions for AAA Members including; DMV, cashiering, auto travel, notary and insurance sales support, with expectations for maintaining required standards, policies and procedures
Understands and actively promotes products and services to achieve individual goals in support of meeting organization goals and objectives
Overcomes obstacles that create barriers to Team Member or branch efforts
Identifies process improvement opportunities and proposes solutions
Acts as an agent for change while promoting AAA’s guiding principles and core values

Knowledge/Skills/Abilities

Demonstrates sales and service skills. Able to effectively interact, face-to-face, with new, prospective and existing Members.
Accuracy and comfort handling money, making change, balancing cash drawer.
Good computer skills, proficient in both reading and basic arithmetic.
Good written and verbal communication skills in person and over the phone.
Ability to multitask in response to requests, requirements and Member/Team Member expectations. Ability to accept feedback and correct course as necessary.

Education & Experience / Licenses & Certification

High school diploma or GED required
Two years sales or customer service experience
Experience working with sales and service standards and goals
Current & valid Driver's License with clean history may be required
Bonding and fingerprinting may be required
P&C Licensing may also be required

Work Environment/Physical Requirements

Works in a variety of office environments where standing, walking or sitting at a desk, table or computer workstation may

#MEASales

Apply Today

Travel Sales Counselor

Manteca, California

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Whether you’re just starting your journey or looking to grow your career, we’ll support you every step of the way.

Essential Functions:

Sells International & Domestic vacation packages, cruises, tours, hotel, car rental, rail and air travel
Owns the relationship with the member from beginning to end of each travel related transaction
Researches, evaluates and compares appropriate AAA Travel Partner packages to match up with member needs for the purpose of “delivering exceptional member experiences” in every transaction
Stays current with world events and latest travel industry developments and trends, and provides relevant information to members
Processes and interprets travel documents for members purchasing travel products with AAA and inform them of governmental requirements
Investigates and responds to travel-related member questions/complaints, and recommends solutions
Initiates contact with members and past customers to prospect for new business and encourages repeat business
Maintains minimum production goals in the following areas: Travel sales, sales of Travel Partner and proprietary products (i.e. Sojourns, AAA Vacations)
Cross-sells products and services (e.g., insurance (P&C, Life), new membership accounts, etc.)

Knowledge/Skills/Abilities:

Ability to clearly communicate (verbal and written) in English
Basic computer (e.g., Microsoft Word, Outlook, etc.) and industry specific applications (e.g., Galileo, VAX, etc.) and telephone skills
GDS experience required (Apollo/Galileo/Travelport)
Detailed knowledge of travel products
Knowledge of worldwide geography, the ability to read and interpret maps and brochures
Self-motivated sales drive and documented sales success
Ability to work efficiently both independently and as part of a team
Bilingual communication skills are a plus

Education & Experience / Licenses & Certifications:

HS Diploma or GED required
2 years of recent experience selling international and domestic travel services
Travel Institute certification as “CTA, CTC, or CTIE” preferred

Work Environment/Physical Requirements:

Works in an office environment sitting at a desk, table or computer workstation for extended periods of time. May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 70-80 percent of the time spent on the job involves the use of a personal computer.

Apply Today

Insurance Sales Agent

Carson City, Nevada

Whether you’re just starting your journey or looking to grow your career, we’ll support you every step of the way.

Why work for us?

Licensing Assistance – If unlicensed, AAA NCNU will reimburse the costs of licensure
Training – You’ll attend a thorough, comprehensive, three week training program.
No Overhead Costs – W-2 structure with dedication space in a AAA NCNU branch
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan
Paid Time Off – 17 days your first year + nine holidays annually + 24 hours earmarked for volunteer time

Insurance Agent Essential Functions:

Uses sales techniques and strong product knowledge to identify customer-specific needs to generate new sales, retain existing insureds and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.
Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Agent’s manager.
Conduct insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.
Establishes rapport with the insured that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.
Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.
Responds to customer inquiries and requests relating to insurance products and membership.
Researches and resolves complex customer service issues. Often assists the insured in initiating the first notice of loss on claims.

Knowledge/Skills/Abilities:

Strong sales skills with a history of effectively developing, tracking, following up on and closing leads.
Advanced consultative selling techniques utilizing thorough product knowledge.
Knowledge of desktop systems including but not limited to Microsoft Office software applications.

Education & Experience/Licenses & Certifications:

3 to 5 years of relevant sales or insurance industry work experience required.
Possesses or has the ability to possess active and unrestricted state issued license(s) required to place property and casualty insurance.

#IA

Apply Today

Tow and Light Service Driver

Fairfield, California

A career with AAA Northern California, Nevada, Utah, Arizona, and Mountain West is unique, just like you.

We’re a mission-driven Member services organization. We have a saying here at AAA that we aspire to be America’s most trusted organization absolutely famous for doing the right thing. With more than four million Members, our purpose is to bring peace of mind to Members so that they can enjoy life more.

AAA is known for providing exceptional products, service and experiences to our members. Our Road Service Technicians (Tow Truck Drivers) provide outstanding member experiences by ensuring our members safety on the road.

Why work for us?

Great Pay – $19.65/hour + a 5% increase at 6 months
Training – You’ll attend a thorough, comprehensive, three week training program
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan
Paid Time Off – Ten hours per month, ten holidays annually, one floating holiday and 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

What our Roadside Service Technicians do:

Driving and operating a service vehicle (i.e. loading/towing vehicles, flat tire changes, lock-out, fuel delivery services, etc.)
On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving
Utilizing on-board computer, radio communications, and mapping systems
Completion of daily paperwork (i.e. call-logs, battery invoices, cash receipts, etc.)
Inspecting and submitting maintenance reports of company vehicles for safe and efficient operation
Education and training. I.E.: AAA Compliance Training, RPST,TSAAC, Lock-out, PSP, Battery Service Training

Education & Experience/Licenses & Certification

Ability to drive a manual/automatic shift vehicle
Customer service skills and the ability to interact with a wide-range of people
Basic math skills
Basic automotive knowledge and at least 6 years’ experience operating a motor vehicle with a valid driver’s license
Basic computer knowledge
Bilingual communication skills a plus
High School Diploma or GED equivalent required
Vocational technical automotive training/certification or equivalent experience (preferred)
ASE (Automotive Service Excellence) certification(preferred)

Work Environment and Physical Requirements:

Works outdoors at vehicle sites when servicing vehicles. Lifting and carrying tires and parts, weighing up to 50 pounds, several times a day; bending, kneeling and stooping as required for service calls. Works in all weather and all traffic conditions. Vehicle recovery sites may be wet, messy and hazardous. Service Providers are required to provide a photograph for identification purposes. If needed for identification purposes, a photograph may be obtained after an offer of employment is made and accepted.

#ERSDriver

Apply Today

Insurance Sales Associate

Watsonville, California

AAA has immediate opportunities for motivated individuals to join our team of Insurance Sales Associates.

Why work for us?

Paid Training: $20.00 hourly paid training. Extensive training program will help ensure a seamless transition into an Insurance Agent position
Licensing Assistance: AAA will reimburse the costs of licensure
Advancement Opportunities: Opportunity to advance within the first 90 days
No Overhead Costs: W-2 structure with dedicated space in a AAA NCNU branch
Compensation: Generous commission structure with the ability to earn commission on every policy
Benefits: Medical, Dental, Vision, wellness program and more!
401k Matching: $1 for $1 company match up to 6% of pay
Annual Incentive Plan: Eligibility to participate in AAA NCNU annual bonus plan
Paid Time Of: 17 days of PTO your first year + 9 Holidays annually
Community Impact: 24 hours provided per year designated for Volunteer work
Collaborative Environment: AAA will value your contribution to providing exceptional service to our members

Job Summary

Insurance Associates serve our Members by selling them the Property & Casualty Insurance that meets their needs. Individuals in this role are accountable for achieving assigned sales goals while providing an exceptional Member experience. Primary responsibilities include soliciting new business, serving existing insured Members, and retaining policies. Insurance Associates participate in promotions, events, marketing activities, and the cross-selling of AAA insurance products. Insurance Associates are professionals who guide our Members in the purchase of appropriate products and coverage under managerial supervision.

Essential Functions

Uses sales techniques and strong product knowledge to identify customer-specific needs to generate new sales, retain existing insureds and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.
Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Agent’s manager.
Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.
Establishes rapport with the insured that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.
Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.
Responds to customer inquiries and requests relating to insurance products and membership.
Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.
Responds to customer inquiries and requests relating to insurance products and membership.
Researches and resolves complex customer service issues. Often assists the insured in initiating the first notice of loss on claims

Experience & Licenses/Certifications

2 to 4 years of sales experience preferred.
Insurance industry experience or knowledge preferred.
Knowledge of desktop systems including but not limited to Microsoft Office software applications.
Ability to acquire an unrestricted state issued license(s) required to place property and casualty insurance. Active required license(s) preferred.

#IA

Apply Today

AAA Tow and Light Service Driver

Sacramento, California

Why work for us?

Great Pay – $16.46/hour + a 5% increase at 6 months
Training – You’ll attend a thorough, comprehensive, three week training program
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan
Paid Time Off – Ten hours per month, ten holidays annually, one floating holiday and 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

What our Roadside Service Technicians do:

Driving and operating a service vehicle (i.e. loading/towing vehicles, flat tire changes, lock-out, fuel delivery services, etc.)
On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving
Utilizing on-board computer, radio communications, and mapping systems
Completion of daily paperwork (i.e. call-logs, battery invoices, cash receipts, etc.)
Inspecting and submitting maintenance reports of company vehicles for safe and efficient operation
Education and training. I.E.: AAA Compliance Training, RPST,TSAAC, Lock-out, PSP, Battery Service Training

Education & Experience/Licenses & Certification

Ability to drive a manual/automatic shift vehicle
Customer service skills and the ability to interact with a wide-range of people
Basic math skills
Basic automotive knowledge and at least 6 years’ experience operating a motor vehicle with a valid driver’s license
Basic computer knowledge
Bilingual communication skills a plus
Vocational technical automotive training/certification or equivalent experience (preferred)
ASE (Automotive Service Excellence) certification(preferred)

Work Environment/Physical Requirements:

#ERSDriver

Apply Today

Insurance Associate

Pinole, California

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

AAA has immediate opportunities for motivated individuals to join our team of Insurance Sales Associates.

Why work for us?

Paid Training: $23.00/hr during our the training period. Extensive training program will help ensure a seamless transition into an Insurance Agent position.
Licensing Assistance: AAA provides/ will reimburse the costs of licensure
Advancement Opportunities: Opportunity to advance within the first 90 days
No Overhead Costs: W-2 structure with dedication space in a AAA NCNU branch
Compensation: Generous commission structure with the ability to earn commission on every policy.
Benefits: Medical, Dental, Vision, wellness program and more!
401k Matching: $1 for $1 company match up to 6% of pay
Annual Incentive Plan: Eligibility to participate in AAA NCNU annual bonus plan
Paid Time Of: 17 days of PTO your first year + 9 Holidays annually
Community Impact: 24 hours provided per year designated for Volunteer work.
Collaborative Environment: AAA will value your contribution to providing exceptional service to our members

Job Summary

Essential Functions

Uses sales techniques and strong product knowledge to identify customer-specific needs to generate new sales, retain existing insureds and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.
Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Agent’s manager.
Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.
Establishes rapport with the insured that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.
Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.
Responds to customer inquiries and requests relating to insurance products and membership.
Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.
Responds to customer inquiries and requests relating to insurance products and membership.
Researches and resolves complex customer service issues. Often assists the insured in initiating the first notice of loss on claims

Education & Experience/Licenses & Certification

High school diploma or GED required. Bachelor's degree in a relevant field preferred.
2 to 4 years of sales experience preferred.
Insurance industry experience or knowledge preferred.
Knowledge of desktop systems including but not limited to Microsoft Office software applications.
Ability to acquire an unrestricted state issued license(s) required to place property and casualty insurance within fourteen (14) calendar days of start date. Depending on start date, active property and casualty license(s) may be required.

#IASales

Apply Today

Certified Automotive Technician

Phoenix, Arizona

Advises service advisor of change in a vehicles status. Inspect vehicles for additional needed repairs or maintenance and recommend them to the service advisors for sale to customers.

Responsible to maintain a safe and clean work area. Participate in ongoing training as assigned by management. Study technical bulletins, industry magazines, and technical web sites.

Certifications, Licenses, Registrations:

Valid Arizona driver’s license and current 39 month driving record.
2 ASE Certifications required or equivalent experience.

Education and/or Experience:

Technical Training

3-5 years experience

May be exposed to chemicals, pneumatic air, electrical, lifting, tripping and/or falling, drives member and/or company vehicle.

#AUTO

Apply Today

Shift Lead

Concord, California

Essential Functions

Responsible for oversight of shop operations to include inspecting/maintaining of company vehicles/ equipment for safe and efficient operation, battery inventory processes, administrative duties/reports and coordination of scheduling/dispatching
Coaching and development of employees, to include training, performance management and the corrective action process
Driving and operating the full range of service vehicles (i.e. loading/towing vehicles, flat tire changes, lock-out, fuel delivery services, etc.) for increased
Productivity gains and contribution to business results, to include knowledge sharing/coaching/
training of peers; utilizing on-board computer, radio communications and mapping systems
On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving
Managing and maintenance of damages tracking system and coordination of resolution for customer complaints
Education and training. I.E.: AAA Compliance Training, RPST,TSAAC, Lock-out, PSP, Battery
Service Training

Knowledge/Skills/Abilities

Ability to drive a manual/automatic shift vehicle
Ability to ride a bicycle at a skilled level.
Ability to act in the role of a leader, to include coaching, mentoring and training
Superior customer service skills and the ability to interact with a wide-range of people
Proficient automotive knowledge
Proven computer knowledge and familiarity with Microsoft Office Suite
Proven math skills and analytical ability
Ability to communicate effectively, including proficiency with delivering presentations and conducting meetings
Bilingual communication skills (preferred)

Education & Experience / Licenses & Certification

• High School Diploma or GED equivalent

• 8+ years Experience operating a motor vehicle with a valid driver's license

• Vocational technical automotive training/certification or equivalent experience (preferred)

• ASE (Automotive Service Excellence) certification (preferred)

Work Environment/Physical Requirements

Competency

Customer Centricity (Proficient)

Interpersonal Savvy (Proficient)

Time Management (Proficient)

Decision Making (Proficient)

Leadership Credibility (intermediate)

Apply Today

Insurance Associate

Menlo Park, California

AAA has immediate opportunities for motivated individuals to join our team of Insurance Sales Associates.

Why work for us?

Paid Training: $23.00 during our the training period. Extensive training program will help ensure a seamless transition into an Insurance Agent position.
Licensing Assistance: AAA provides/ will reimburse the costs of licensure
Advancement Opportunities: Opportunity to advance within the first 90 days
No Overhead Costs: W-2 structure with dedication space in a AAA NCNU branch
Compensation: Generous commission structure with the ability to earn commission on every policy.
Benefits: Medical, Dental, Vision, wellness program and more!
401k Matching: $1 for $1 company match up to 6% of pay
Annual Incentive Plan: Eligibility to participate in AAA NCNU annual bonus plan
Paid Time Of: 17 days of PTO your first year + 9 Holidays annually
Community Impact: 24 hours provided per year designated for Volunteer work.
Collaborative Environment: AAA will value your contribution to providing exceptional service to our members

Job Summary

Essential Functions

Uses sales techniques and strong product knowledge to identify customer-specific needs to generate new sales, retain existing insureds and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.
Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Agent’s manager.
Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.
Establishes rapport with the insured that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.
Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.
Responds to customer inquiries and requests relating to insurance products and membership.
Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.
Responds to customer inquiries and requests relating to insurance products and membership.
Researches and resolves complex customer service issues. Often assists the insured in initiating the first notice of loss on claims

Education & Experience/Licenses & Certification

High school diploma or GED required. Bachelor's degree in a relevant field preferred.
2 to 4 years of sales experience preferred.
Insurance industry experience or knowledge preferred.
Knowledge of desktop systems including but not limited to Microsoft Office software applications.
Ability to acquire an unrestricted state issued license(s) required to place property and casualty insurance within forty-five (45) calendar days of hire. Active required license(s) preferred.

#IASales

Apply Today

Insurance Associate

Redwood City, California

AAA has immediate opportunities for motivated individuals to join our team of Insurance Sales Associates.

Why work for us?

Paid Training: $23.00 during our the training period. Extensive training program will help ensure a seamless transition into an Insurance Agent position.
Licensing Assistance: AAA provides/ will reimburse the costs of licensure
Advancement Opportunities: Opportunity to advance within the first 90 days
No Overhead Costs: W-2 structure with dedication space in a AAA NCNU branch
Compensation: Generous commission structure with the ability to earn commission on every policy.
Benefits: Medical, Dental, Vision, wellness program and more!
401k Matching: $1 for $1 company match up to 6% of pay
Annual Incentive Plan: Eligibility to participate in AAA NCNU annual bonus plan
Paid Time Of: 17 days of PTO your first year + 9 Holidays annually
Community Impact: 24 hours provided per year designated for Volunteer work.
Collaborative Environment: AAA will value your contribution to providing exceptional service to our members

Job Summary

Essential Functions

Uses sales techniques and strong product knowledge to identify customer-specific needs to generate new sales, retain existing insureds and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.
Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Agent’s manager.
Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.
Establishes rapport with the insured that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.
Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.
Responds to customer inquiries and requests relating to insurance products and membership.
Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.
Responds to customer inquiries and requests relating to insurance products and membership.
Researches and resolves complex customer service issues. Often assists the insured in initiating the first notice of loss on claims

Education & Experience/Licenses & Certification

High school diploma or GED required. Bachelor's degree in a relevant field preferred.
2 to 4 years of sales experience preferred.
Insurance industry experience or knowledge preferred.
Knowledge of desktop systems including but not limited to Microsoft Office software applications.
Ability to acquire an unrestricted state issued license(s) required to place property and casualty insurance within forty-five (45) calendar days of hire. Active required license(s) preferred.

#MEL

#IASales

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Lead Automotive Repair Technician

Henderson, Nevada

Why AAA?

Competitive hourly pay with an annual incentive
Exceptional benefits within 30 days of hire, to include 401k matching
15 Paid Days off and no Sunday work hours
Tuition reimbursement for receiving additional ASE certifications
A free AAA Membership and numerous employee discounts
$2,500 sign on bonus

Essential Functions

Perform's automotive repair and or service under direct supervision and are accountable for production. Performance goals are set by production, quality and customer service scores when possible. Provides assistance and guidance to all technicians in the shop and insures that the workflow is maintained in order to achieve productivity goals. Oversees the mechanical procedures of all technicians. The shop will supply diagnostic equipment, Team Member MUST supply their own tools

Completes all automotive maintenance and repairs at an expert level: engine repair, gas and diesel, automatic transmission/trans-axle diagnosis and repair, manual transmission/ trans-axle diagnosis and repair, suspension and steering diagnosis and repair, brakes diagnosis and repair, including ABS/ traction control, electrical diagnosis and repair, heating and air conditioning diagnosis and repair, engine performance diagnosis and repair.
Assists all other Technicians in the shop as needed and oversees all comeback/recheck work for proper repair.
Maintains in-depth knowledge of specialized skills, and continue to develop additional technical skills, to enable flexibility in work assignments.
Maintains a clean, well-organized work area. Properly maintains tools and equipment and follow safety procedures as outlined in the safety information supplied by each equipment manufacturer and corporate safety policies.
Organizes the work presented and plan for the highest efficiency in the performance of all job functions, including vehicle movement.
Accurately performs repairs and maintenance on all vehicles presented in a professional manner, as specified in manufacturer-designed procedures or accepted industry practices.
Accurately completes all paperwork, including, repair information on work orders, information for state and emission inspections, etc.
Verifies repairs are properly completed by re-testing repaired system to ensure proper function and road tests vehicles, as necessary, to identify concerns or validate repair.
Returns vehicle in clean condition; does not disturb personal property in the vehicle unless movement is required for repair procedures.
Completely reviews repair orders with Service Advisor to ensure all repairs requested are completed.
Obtains approval from Service Advisor, who will create an estimate and obtain customer approval before work begins. Submits written requests to the service Advisor for approval to sell any additional items that are identified and determined to be worn or defective upon disassembly of a system or sub system.
Reads, understands and utilizes appropriate technical bulletins.
Attends automotive classes’ seminars and meetings, as recommended by management.
Performs other related duties as required.

Knowledge/Skills/Abilities

Advanced knowledge of PC-based automotive computer equipment and software applications.
Effective organizational and analytical skills, along with effective written and oral communication skills to enable accurate completion of assignments and effective interaction with others.
Ability to adjust work schedule and priorities to meet business needs.
Bilingual communication skills (preferred)

Education & Experience / Licenses & Certification

High school or equivalent required. Automotive trade school certification or equivalent preferred.
Advanced Diagnostic skills
ASE Master certified; A1-A8 preferred
ASE A-9 certification preferred
Advanced Smog License a plus
EPA Certified for Refrigerant Recovery
5- 7 years experience inspecting and repairing cars and light trucks.
Must possess and maintain a valid driver’s license with a satisfactory driving record and the ability to operate passenger vehicles and light and medium-duty trucks with automatic and manual transmissions.
2-3 years supervisory, management or leadership experience in a similar role preferred

Work Environment/Physical Requirements

Competency Communication (Proficient) Interpersonal Savvy (Proficient) Customer Centricty (Proficient) Time Management (Proficient) Adaptive Learning (Proficient) Problem Solving (Proficient)

#AUTO

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Insurance Sales Agent

Orem, Utah

We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Why work for us?

Licensing Assistance – If unlicensed, AAA will reimburse the costs of licensure
Training – You’ll attend a thorough, comprehensive, two week training program
No Overhead Costs – W-2 structure with dedication space in a AAA branch
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Annual Incentive Plan – Eligibility to participate in AAA annual bonus plan
Paid Time Off – 17 days your first year + 9 holidays annually + 24 hours per year designated for volunteer work

Essential Functions:

Uses sales techniques and strong product knowledge to identify customer-specific needs to generate new sales, retain existing insureds and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.
Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Agent’s manager.
Conduct insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.
Establishes rapport with the insured that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.
Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.
Responds to customer inquiries and requests relating to insurance products and membership.
Researches and resolves complex customer service issues. Often assists the insured in initiating the first notice of loss on claims.

Knowledge/Skills/Abilities:

Strong sales skills with a history of effectively developing, tracking, following up on and closing leads.
Advanced consultative selling techniques utilizing thorough product knowledge.
Knowledge of desktop systems including but not limited to Microsoft Office software applications.

Education & Experience/Licenses & Certifications:

3 to 5 years of relevant sales or insurance industry work experience required.
Possesses or has the ability to possess active and unrestricted state issued license(s) required to place property and casualty insurance.

#IA

Apply Today

Call Receiver

Tucson, Arizona

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Job Summary:

Call Receiver provides courteous and professional assistance in responding to member requests for Roadside Assistance for our high volume member service center. We are currently hiring for full time swing shift positions.

WHY WORK FOR US?

Great Pay - $14.50/hour with the opportunity for increases when performance skills blocks are achieved
Training – You’ll attend a thorough, comprehensive, 6 week training program
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 4% of pay
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan
Paid Time Off – Ten hours per month, ten holidays annually, one floating holiday and 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

ESSENTIAL FUNCTIONS:

Call Receiver’s provide courteous and professional assistance in response to members requests for Roadside Assistance in a high volume call center.
You must properly answer and enter information into the system for each incoming telephone call.
On every call you must deliver extraordinary customer service to our Members, using sound business judgment and accurately answering question by applying department policies while using all provided resources.
Accurately enter all information provided by our Members to ensure proper service is rendered.
Set proper expectations with our Members to ensure their complete understanding of the services they will be given.
Demonstrate empathy when dealing with Members in high stress situations.
Ensure Members are fully aware of products available to them to enhance the Member’s experience for each and every Member’s individual situation. (upgrading coverage, etc.)

KNOWLEDGE/SKILLS/ABILITIES:

Clear verbal and written communication
Data entry skills, typing (35 wpm minimum), computer, telephone and basic math
Passion for customer service
Ability to use a navigation system (Google maps, iOS Maps, Waze… etc.)
Ability to work weekends and holidays as necessitated by business and/or weather conditions
Ability to cope in a professional manner with a fast workpace and time pressure

EDUCATION & EXPERIENCE / LICENSES & CERTIFICATION

High School diploma or equivalent required – college education credits preferred
0 – 2 years prior customer service experience is preferred

Apply Today

Insurance Sales Agent

Salt Lake City, Utah

We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Why work for us?

Licensing Assistance – If unlicensed, AAA NCNU will reimburse the costs of licensure
Training – You’ll attend a thorough, comprehensive, two week training program
No Overhead Costs – W-2 structure with dedication space in a AAA NCNU branch
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan
Paid Time Off – 17 days your first year + nine holidays annually + 24 hours designated for volunteer work

Insurance Agent Essential Functions:

Uses sales techniques and strong product knowledge to identify customer-specific needs to generate new sales, retain existing insureds and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.
Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Agent’s manager.
Conduct insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.
Establishes rapport with the insured that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.
Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.
Responds to customer inquiries and requests relating to insurance products and membership.
Researches and resolves complex customer service issues. Often assists the insured in initiating the first notice of loss on claims.

Knowledge/Skills/Abilities:

Strong sales skills with a history of effectively developing, tracking, following up on and closing leads.
Advanced consultative selling techniques utilizing thorough product knowledge.
Knowledge of desktop systems including but not limited to Microsoft Office software applications.

Education & Experience/Licenses & Certifications:

3 to 5 years of relevant sales or insurance industry work experience required.
Possesses or has the ability to possess active and unrestricted state issued license(s) required to place property and casualty insurance.

#IA

Apply Today

Member Experience Supervisor

Billings, Montana

Why work for us?

Compensation – Competitive hourly base + incentives
Benefits – Access to Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Annual Incentive Plan – Eligibility to participate in AAA annual bonus plan
Paid Time Off – Accrual of 17 PTO days per year, nine holidays annually, and 24 hours per year earmarked for volunteer activities

Essential Functions:

Performs three or more sales and/or operational functions at an expert level for AAA members (DMV, cashiering, domestic travel, underwriting support) with expectations for leading and coaching team to maintain required service standards and vision and value behavior standards. Serves as first line of contact to resolve customer complaints, billing and other issues that Sales and Service Associate is incapable of resolving.
Promotes products and services through cross-sales and referrals. Tracks and monitors location goals. Responsible for team sales and service results. Function as a champion of new products and initiatives (ex: launch of new credit card). May facilitate staff meetings or team huddles.
Assumes office administrative and operational duties in absence of manager.

Knowledge/Skills/Abilities:

Demonstrated sales and customer service skills
Ability to serve as front-line customer contact
Demonstrates team leadership and the ability to coach or lead a team, provide training and guidance to others
Strong written and verbal communication skills in person and over the phone
Accuracy and comfort handling money, making change, balancing cash drawer
Demonstrated personal computer skills, proficient in both reading and basic arithmetic
Working knowledge of financial or membership organizations and their financial operations

Education & Experience / Licenses & Certifications:

High School Diploma or GED required
Three years of sales or customer service experience in a lead capacity required
Experience working with sales goals required
Valid driver's license and fingerprinting may be required
P&C licensing may be required

#MEA

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Smart Home Team Lead

Scottsdale, Arizona

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

This position is responsible for supervising functions and/or Team Members as assigned by the Manager of Customer Experience. Responsible for monitoring Team Members, providing feedback, serving as product expert, sharing best practices, coaching behaviors, and guiding Team Members to success while also manage scheduling and schedule adherence for their assigned team. Additionally, this individual will provide call support to load-balance during peak inbound call volume while providing legendary AAA Smart Home experiences.

Job Description

Essential Functions:

Provides daily direction and communication to Team Members to ensure Member inquiries and concerns are resolved in a timely, efficient and knowledgeable manner.
With Learning & Development team, create training material and trains and coaches Team Members.
Meets with Team Members on a regular basis to provide performance feedback.
Supervises departmental work activities and ensures scheduling adherence to achieve business objectives.
Responsible for goal setting, on-going performance feedback and evaluation and documentation of performance for team
Monitors, audits and reports daily team and individual performance statistics and provides efficiency improvement recommendations to management.
Assists in the development, updating and implementation of disciplined operating practices.
Participates in the recruitment process of potential Team Members including but not limited to screening applicants, interviewing, and employment decision.
Ensures team is in compliance with policies, procedures, standards and regulations. Keeps management informed of issues.
Assists in managing department expenses (e.g. overtime, rewards & recognition, travel, meal, office supplies).
Manages Member Escalations.
Responds to Member emails and phone calls.
Maintains knowledge of smart home industry and serves as subject matter expert.
Monitors and clears phone queues.
Coordinates work tickets with Field Service Technicians.
Performs other related duties as assigned.

Knowledge/Skills/Abilities:

Leadership capability of direct and non-direct reports
Mobile Application Usability Expert
Strong written and verbal communication
Strong computer skills, including proficiency with MS Office applications (Word, Excel, PowerPoint)
Bilingual communication skills (Preferred)
In-depth knowledge of Sharing Economy (Preferred)
Operations management experience (Preferred)
Knowledge of AAA products and systems (Preferred)

Education & Experience / Licenses & Certification

Customer/Member service experience
Supervisory experience in service industry. Comparable experience in a team lead capacity may also be considered. (Preferred)
Bachelor’s Degree Preferred
High School Diploma or GED required
Valid Driver's License Work Environment/Physical Requirements
Entire work time is conducted in an office setting
Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.
Must be able to understand and follow complex instructions

This job is located in Scottsdale, Arizona

#SAFE

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AAA Tow Truck Driver

Phoenix, Arizona

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Why work for us?

Great Pay – $14.89/hour + a 5% increase at 6 months
Bonus-Monthly Incentive bonus
Training – You’ll attend a thorough, comprehensive, training program
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 4% of pay
Annual Incentive Plan – Eligibility to participate in AAA annual bonus plan
Paid Time Off – Ten hours per month, ten holidays annually, and 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

What our Roadside Service Technicians do:

Driving and operating a service vehicle (i.e. loading/towing vehicles, flat tire changes, lock-out, fuel delivery services, etc.)
On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving
Utilizing on-board computer, radio communications, and mapping systems
Completion of daily paperwork (i.e. call-logs, battery invoices, cash receipts, etc.)
Inspecting and submitting maintenance reports of company vehicles for safe and efficient operation
Education and training. I.E.: AAA Compliance Training, RPST,TSAAC, Lock-out, PSP, Battery Service Training

Education & Experience/Licenses & Certification

Must be at least 21 years of age to operate AAA vehicles
Ability to drive a manual/automatic shift vehicle
Customer service skills and the ability to interact with a wide-range of people
Basic math skills
Basic automotive knowledge and experience operating a motor vehicle with a valid driver’s license
Basic computer knowledge

Work Environment/Physical Requirements:

Service Providers are required to provide a photograph for identification purposes. If needed for identification purposes, a photograph may be obtained after an offer of employment is made and accepted.

**Please note that you will be asked to complete a candidate assessment following your application, via email. Your application will not be considered until the assessment has been completed.**

Work Environment/Physical Requirements

Apply Today

Smart Home Specialist

Scottsdale, Arizona

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Job Description

Essential Functions:

Operate automatic call distribution (ACD) telephone set and PC Windows-based applications, to accurately receive record and respond to Members’ requests
Properly answer and accurately process incoming telephone calls regarding service and other related areas, while demonstrating a pleasant and professional telephone manner. Take action, as necessary, to appropriately respond to a Member's needs and concerns
Listen and probe for additional information as necessary. Make sound decisions concerning the prioritization of service (e.g., safety concern, extreme hardship to Member)
Identify situations that require special handling and coordinate with appropriate unit as necessary.
Accurately enter information, comments and complaints regarding Members’ needs, including any special service considerations, in the system application. Forward complaint information to appropriate support for follow-up
Process credit card and member billing transaction via available applications
Suggest cross-selling opportunities that will enhance Member's experience; promote related programs as required by the Member’s individual situation

Knowledge/Skills/Abilities

Clear verbal and written communications.
Basic mathematical, typing (35 wpm minimum), computer (basic usage and functions) and data entry skills
General awareness of AAA products, and services
Passion for customer service
Ability to navigate through navigation system (Google Maps)
Ability to respond to customer inquiries and interact with others at a level normally acquired through the completion of a high school diploma or equivalent and two (2) years of customer service experience (preferred)
Effective analytical, written and oral communication skills to enable accurate completion of assignments, proper handling of problem situations and constructive interaction with others
Ability to work overtime and/or holidays as necessitated by business and/or weather conditions.
Ability to identify customer needs and recommend solutions

Education & Experience / Licenses & Certification

High School diploma or equivalent required, college education credits preferred
6 months – 2 years prior customer service experience, retail or banking is preferred
Bi-Lingual Spanish preferred

Benefits

Medical and Dental Benefits
PTO and paid holidays
Tuition Reimbursement
Fun Environment
$16/hour

#SAFE

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Insurance Associate

Alameda, California

AAA has immediate opportunities for motivated individuals to join our team of Insurance Sales Associates.

Why work for us?

Paid Training: $23.00 during our the training period. Extensive training program will help ensure a seamless transition into an Insurance Agent position.
Licensing Assistance: AAA provides/ will reimburse the costs of licensure
Advancement Opportunities: Opportunity to advance within the first 90 days
No Overhead Costs: W-2 structure with dedication space in a AAA NCNU branch
Compensation: Generous commission structure with the ability to earn commission on every policy.
Benefits: Medical, Dental, Vision, wellness program and more!
401k Matching: $1 for $1 company match up to 6% of pay
Annual Incentive Plan: Eligibility to participate in AAA NCNU annual bonus plan
Paid Time Of: 17 days of PTO your first year + 9 Holidays annually
Community Impact: 24 hours provided per year designated for Volunteer work.
Collaborative Environment: AAA will value your contribution to providing exceptional service to our members

Job Summary

Essential Functions

Uses sales techniques and strong product knowledge to identify customer-specific needs to generate new sales, retain existing insureds and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.
Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Agent’s manager.
Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.
Establishes rapport with the insured that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.
Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.
Responds to customer inquiries and requests relating to insurance products and membership.
Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.
Responds to customer inquiries and requests relating to insurance products and membership.
Researches and resolves complex customer service issues. Often assists the insured in initiating the first notice of loss on claims

Education & Experience/Licenses & Certification

High school diploma or GED required. Bachelor's degree in a relevant field preferred.
2 to 4 years of sales experience preferred.
Insurance industry experience or knowledge preferred.
Knowledge of desktop systems including but not limited to Microsoft Office software applications.
Ability to acquire an unrestricted state issued license(s) required to place property and casualty insurance within forty-five (45) calendar days of hire. Active required license(s) preferred.

#IASales

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Automotive Tech I

San Rafael, California

Insurance Member Experience Associate

Scottsdale, Arizona

Why work for us?

Benefits – Access to Medical, Dental, and Vision program and more!
401k Matching – $1 for $1 company match up to 4% of pay
Annual Incentive Plan – Eligibility to participate in AAA annual bonus plan
Paid Time Off – Accrual of 17 PTO days your first year, nine paid holidays annually, and 24 hours earmarked for volunteer activities

Essential Functions:

Exhibits AAA guiding principles and core values
Performs routine sales, service and operational functions for AAA Members including; MVD, cashiering, auto travel, notary and insurance sales support, with expectations for maintaining required standards, policies and procedures
Understands and actively promotes products and services to achieve individual goals in support of meeting organization goals and objectives
Overcomes obstacles that create barriers to Team Member or branch efforts
Identifies process improvement opportunities and proposes solutions
Acts as an agent for change while promoting AAA’s guiding principles and core values

Knowledge/Skills/Abilities:

Demonstrates sales and service skills. Able to effectively interact, face-to-face, with new, prospective and existing Members.
Accuracy and comfort handling money, making change, balancing cash drawer.
Good computer skills, proficient in both reading and basic arithmetic.
Good written and verbal communication skills in person and over the phone.
Ability to multitask in response to requests, requirements and Member/Team Member expectations. Ability to accept feedback and correct course as necessary.

Experience & Licenses/Certifications:

Two years of sales or customer service experience in the insurance industry required
Experience working with sales and service standards and goals
Current & valid Driver's License with clean history may be required
Bonding and fingerprinting may be required
P&C Licensing preferred

Work Environment/Physical Requirements:

#MEA

Apply Today

Certified Technician

Chandler, Arizona

We're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service.

Why AAA?

Hourly Pay, Wrench Rate with bonus and incentive plans
$2500 Sign-On bonus
Exceptional benefits within 30 days of hire, to include 401k matching
15 Paid Days off and no Sunday work hours
Tuition reimbursement for receiving additional ASE certifications
A free AAA Membership and numerous employee discounts

What You'll Do.

Successfully complete automotive service and repair work qualified to perform. Perform work according to safety guidelines. Complete vehicle inspection form and vehicle diagnostic form and submit to service advisor. Complete documentation of repair work completed.
Advises service advisor of change in a vehicles status. Inspect vehicles for additional needed repairs or maintenance and recommend them to the service advisors for sale to customers.
Responsible to maintain a safe and clean work area. Participate in ongoing training as assigned by management. Study technical bulletins, industry magazines, and technical websites.

What You've Done.

3-5 years automotive repair experience
2+ ASE Certifications required or equivalent experience.
Valid Arizona driver’s license and current 39 month driving record.
Candidates will be considered if certifications have expired within the last 2 years.
Candidate will be required to re-certify in at least 2 areas at the next testing cycle as a condition of employment.

PHYSICAL DEMANDS:

Required by the Americans with Disabilities Act (ADA).

May be exposed to chemicals, pneumatic air, electrical, lifting, tripping and/or falling, drives member and/or company vehicle.

Apply Today

Home Maintenance Technician - AAA House Manager

Berkeley, California

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Available now in Alameda County and expanding soon throughout the East Bay, AAA House Manager is a membership-based home maintenance service geared toward busy homeowners. It's the first app-based home service to offer both proactive and reactive maintenance serving as a trusted partner in the home.

AAA House Manager is currently seeking a Home Maintenance Technician who will be the primary contact with member homeowners. This role will meet with homeowners in their homes and use their technical expertise to create custom maintenance plans for each client.

Core Job Responsibilities

Effectively communicate with clients.
Assess the maintenance needs to a wide variety of single-family homes, troubleshoot issues relating to minor electrical, plumbing, HVAC, roofing, appliances, systems and carpentry.
Catalog a variety of systems, take photos where relevant.
Enable efficient use of time to minimize non-billable hours.

Knowledge, Skills and Abilities

Previous license in a construction trade preferred
Basic understanding and hands-on familiarity with a wide range of residential plumbing, electrical, and HVAC systems.
Excellent interpersonal communication skills
Fluency in professional use of written and verbal English
Comfortable with electronic resources
Valid CA driver's license
Bilingual preferred
Must be able to work in an indoor/outdoor environment where seasonal temperature changes can range from freezing to extreme heat
Vision requirements include both close range and long distance vision
Must be able to lift up to 35 lbs.
Must be able to climb ladders and crawl into confined spaces
Must be able to endure walking, squatting, bending, balancing, climbing, kneeling, crawling and prolonged standing
Must be able to use hands to grip power and hand tools

Education and Experience

Bachelor's degree preferred
5+ years in residential construction, building, maintenance, home inspection or estate management

Apply Today

Certified Auto Technician

Mesa, Arizona

We're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service.

Why AAA?

Hourly Pay, Wrench Rate with bonus and incentive plans
$2500 Sign-On bonus
Exceptional benefits within 30 days of hire, to include 401k matching
15 Paid Days off and no Sunday work hours
Tuition reimbursement for receiving additional ASE certifications
A free AAA Membership and numerous employee discounts

What You'll Do.

Successfully complete automotive service and repair work qualified to perform. Perform work according to safety guidelines. Complete vehicle inspection form and vehicle diagnostic form and submit to service advisor. Complete documentation of repair work completed.
Advises service advisor of change in a vehicles status. Inspect vehicles for additional needed repairs or maintenance and recommend them to the service advisors for sale to customers.
Responsible to maintain a safe and clean work area. Participate in ongoing training as assigned by management. Study technical bulletins, industry magazines, and technical websites.

What You've Done.

3-5 years automotive repair experience
2+ ASE Certifications required or equivalent experience.
Valid Arizona driver’s license and current 39 month driving record.
Candidates will be considered if certifications have expired within the last 2 years.
Candidate will be required to re-certify in at least 2 areas at the next testing cycle as a condition of employment.

PHYSICAL DEMANDS:

Required by the Americans with Disabilities Act (ADA).

May be exposed to chemicals, pneumatic air, electrical, lifting, tripping and/or falling, drives member and/or company vehicle.

Apply Today

Auto Glass Technician

Mesa, Arizona

Responsible to perform mobile and fixed site installation, and repair of auto glass in a wide variety of auto, light truck, and commercial vehicles. Responsible to maintain currency of industry advancements, and changing automotive technology. Responsible to provide outstanding customer service.

Major duties, responsibilities, & expectations

Perform mobile and fixed site removal and installation of auto glass, and glass repairs. Utilizes hand and power tools to remove moldings, wipers, mirrors, windshields, door glass, and back glass minimizing any vehicle damage that could occur. Glass repair and replacement will be completed per industry / AAA specifications.
Review daily auto glass jobs itinerary and ensure that replacement glass has arrived in good condition from supplier and additional parts / items for installations are on hand. Technician will communicate with Auto Glass Supervisor, CSR's, and suppliers to resolve any discrepancies.
Responsible to provide outstanding level of member / customer satisfaction and will represent AAA in a professional manner. Work closely with Auto Glass Supervisors and CSR's to quickly resolve any service/quality issues.
Responsible to maintain a clean and safe work environment and adhere to OSHA safety and compliance standards. Responsible to report accidents and injuries immediately to supervisor and communicate unsafe situations to prevent accidents
May perform other duties as assigned.

Requirements

High School Diploma or GED required
At least three years of experience as an Auto Glass Technician
Valid AZ drivers license and current 39 month driving record
National Glass Association (NGA) certification desired. Required to obtain NGA certification within 60 days of employment or as determined by management
Must be 21 years of age for insurance purposes

Physical Requirements

Must be able to lift and or move up to 100 pounds. Required to sit or stand for extended periods of time and must be able to walk, climb, balance, stoop, kneel, crouch, and crawl. Must be able to work in severe weather conditions. May drive up to 300 miles per day.

#Automotive

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Manager, Sales & Service

Clearfield, Utah

This position is responsible for managing the overall growth, development, profitability, and member satisfaction of one or more DSU teams. This position manages all operational activities including performance management, lead distribution, staffing (recruiting and forecasting pipeline) and sales recognition. This position is directly responsible for all employees within assigned team(s). Develops strategy and tactics to optimize team performance in sales and service quality. Contributes to organizational goal of positioning AAA Membership, Insurance and Travel products as market leaders.

Essential Functions

Accountable for delivery of revenue and profitability through DSU team(s) P&L management.
Responsible for the sale of all AAA products (Membership, P&C Insurance and Travel).
Tracks and analyzes all sales metrics to optimize distribution strategy of all lead sources.
Determines distribution strategy, associated staffing and support requirements to execute business plans and realize opportunities. Takes action to support the resolution of issues and creation of solutions within business segments. Leads the development, implementation and delivery of a strategy and associated business plans.
Forecasts staffing needs and maintains staffing pipeline through active recruiting.
Conducts performance evaluation, implements sales actions plans/coaching, and performance management activities for employees.
Provides active, engaged leadership through behavioral coaching and mentoring. Creates an engaging work environment that encourages feedback on local work processes, competitive threats and the member experience.
Responsible for leadership and talent development.
Ensures compliance with AAA policies, procedures, standards and regulations.
Provides feedback to assist in competitive positioning of AAA products and services (e.g., products, pricing, distribution approaches).

Knowledge/Skills/Abilities

Proven effective leadership.
Strong business acumen skills
Demonstrated consistent record of meeting or exceeding sales goals.
Strong written and verbal communication skills.
Strong problem-solving, quantitative and analytical skills with a proven ability to make data-driven decisions
P&L accountability and/or progressively responsible revenue/expense accountability (preferred)
Bi-lingual communication skills (Preferred)
In-depth knowledge of Membership, Insurance, Travel, Retail or Financial Services organization(s) (Preferred)
Strong computer skills, including proficiency with MS Office applications (Word, Excel, PowerPoint, Outlook)
Knowledge of AAA products and systems (Preferred)

Education & Experience / Licenses & Certification

Sales and/or service experience
Supervisory experience in travel, retail sales, insurance or service industry. Comparable experience in a management capacity may also be considered. (Preferred)
Property and Casualty License (Preferred)
Bachelor’s Degree Preferred
High School Diploma or GED
Valid Driver's License

Work Environment/Physical Requirements

Entire work time is conducted in an office setting
Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.
Must be able to understand and follow complex instructions

Competency

Communication, Oral - Ability to communicate effectively with others using the spoken word
Communication, Written - Ability to communicate in writing clearly and concisely
Customer Oriented - Ability to take care of the customers' needs while following company procedures
Interpersonal - Ability to get along well with a variety of personalities and individuals
Energetic - Ability to work at a sustained pace and produce quality work
Reliability - The trait of being dependable and trustworthy
Management Skills - Ability to effectively lead others

Apply Today

Insurance Sales Associate

Auburn, California

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

AAA has immediate opportunities for motivated individuals to join our team of Insurance Sales Associates.

Why work for us?

Paid Training: $20.49 hourly paid training. Extensive training program will help ensure a seamless transition into an Insurance Agent position
Licensing Assistance: AAA will reimburse the costs of licensure
Advancement Opportunities: Opportunity to advance within the first 90 days
No Overhead Costs: W-2 structure with dedicated space in a AAA NCNU branch
Compensation: Generous commission structure with the ability to earn commission on every policy
Benefits: Medical, Dental, Vision, wellness program and more!
401k Matching: $1 for $1 company match up to 6% of pay
Annual Incentive Plan: Eligibility to participate in AAA NCNU annual bonus plan
Paid Time Of: 17 days of PTO your first year + 9 Holidays annually
Community Impact: 24 hours provided per year designated for Volunteer work
Collaborative Environment: AAA will value your contribution to providing exceptional service to our members

Job Summary

Essential Functions

Uses sales techniques and strong product knowledge to identify customer-specific needs to generate new sales, retain existing insureds and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.
Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Agent’s manager.
Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.
Establishes rapport with the insured that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.
Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.
Responds to customer inquiries and requests relating to insurance products and membership.
Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.
Responds to customer inquiries and requests relating to insurance products and membership.
Researches and resolves complex customer service issues. Often assists the insured in initiating the first notice of loss on claims

Experience & Licenses/Certifications

HS Diploma or GED required
2 to 4 years of sales experience preferred.
Insurance industry experience or knowledge preferred.
Knowledge of desktop systems including but not limited to Microsoft Office software applications.
Ability to acquire an unrestricted state issued license(s) required to place property and casualty insurance. Active required license(s) preferred.

#IA

Apply Today

Smart Home Pro

Sacramento, California

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Why work for us?

Training - Career Advancement!
Great Benefits - Medical/Dental/Vision
Retirement - 401k matching up to 3%
Work/Life Balance - PTO 3 Weeks + 9 paid holidays

RESPONSIBILITIES 

Perform diagnostic evaluation of system issues and perform troubleshooting and repairs on low voltage security and home automation systems including cameras, thermostats, locks and more.

Install or upgrade new low voltage security and home automation systems inclusive of cameras, thermostats, door locks and more.

KNOWLEDGE AND SKILLS

Two or more years in a customer service industry role
Strong customer service communication and conflict resolution skills
Strong written and verbal communication skills
Some sales experience is desired

EDUCATION, KNOWLEDGE, SKILLS, COMPETENCIES, CERTIFICATIONS/LICENSES

Must qualify for applicable licenses / certificates
The ability to use hand tools, laptop, and tablet are required.

WORKING ENVIRONMENT/ MINIMUM PHYSICAL REQUIREMENTS

#SAFE

Apply Today

Administrative Assistant

San Ramon, California

Essential Functions

• Strong management of scheduling all internal and external meetings, travel plans, conference calls and day to day activities.

• Prepares agendas, notices, minutes and resolutions for corporate meetings and coordinates follow up with meeting participants on tasks/issues as appropriate. Performs confidential secretarial functions including preparing confidential correspondence, reports and other complex documents.

• Comfortable interacting with clients which may include external senior executives.

• Attends meetings when needed to record and distribute meeting minutes.

• Organizes programs, events, meetings or conferences by arranging facilities and caterers, issuing information or invitations, negotiating vendor contracts and controlling event budget.

• Creates and maintains database and spreadsheet files.

Qualifications

• High School Diploma or GED required

• 2 or 3 years experience within administrative role

• Experience with G-Suite (preferred)

• Bilingual communication skills (preferred)

• BS/BA Degree or some college coursework (optional)

Why work for us?

Benefits – Medical, Dental, and Vision and more!
401k Matching – $1 for $1 company match up to 3% of pay
Paid Time Off – 3 weeks PTO
Nine paid holidays annually
Career growth potential!

#SAFE

Apply Today

Financial Analyst, Sr

Walnut Creek, California

Senior Financial Analyst

Why Work for us:

Impact. Play a key role in innovating the future of auto repair while reinventing AAA and the value propositions we deliver to over 6 Million Members.
Development. Our team is designed to grow business and business leaders. We intend for you to demonstrate your capabilities and leadership skills and earn rapid advancement.
Recognition. We offer a competitive total compensation package including salary, performance bonus, benefits, and 401(k) company match and discretionary contributions.
Lifestyle. We do honorable work, and we practice our values: humility, integrity, teamwork, and service.

This role requires an energetic, creative and highly capable financial professional who can create and sustain financial expense models, engage with management as a strong business partner and a trusted financial advisor. The ideal candidate will create complex models that require subject matter expertise and the ability to understand company operations, objectives, strategies, in order to improve operations within the company and financial decisions. They will also provide financial and operational analysis to senior management and internal clients and participates in preparing the components of operating budgets.

Essential Functions
• Creates complex models that require subject matter expertise and the ability to understand company operations, objectives, strategies, in order to improve operations within the
company and financial decisions.
• Provides complex financial and operational analysis to senior management and internal clients.
• Participates in preparing the complex components of operating budgets (pricing assumptions, 3rd party agreements, issues involving legal entities, etc.). Must be able to point out
and correct errors, faulty assumptions. Likely to develop changes to approach, as needed.
• Provides solutions/ recommendations, strategies and actions to senior and executive management.

• Participates in the resolution of issues and process improvement opportunities. Likely to create presentations for

senior management.
• Quickly assesses and interprets financial reports for senior management and alerts them to significant as well as
subtle issues and trends. Develops solutions and alternatives.
• Reports on key metrics and provides recommendations to improve the division’s efficiency.
• Will assist in larger projects and/or assume responsibility for a portion of the project.

Knowledge/Skills/Abilities
• Consistently displays strong analytical skills that effectively interpret problems and provide compelling and
persuasive solutions
• Proficient in the use and development of financial models
• Strong interpersonal and inter-departmental skills
• Ability to identify key drivers of business results
• Performs financial evaluations on operations / products and develops/implements financial strategies covering a
wide range of issues affecting business unit decision, profits and financial strength. Determines possible
implications on various divisions/ departments and makes recommendations as needed.
• Reports on key metrics and provides recommendations to improve the division’s efficiency.

Education & Experience / Licenses & Certification
• Bachelor's degree in related area or an equivalent combination of education and experience
• 3+ years of experience conducting financial and/or business analysis, forecasting experience a must

Apply Today

Commercial Security Designer and Estimator

Scottsdale, Arizona

Outside Sales Insurance Agent

Mesa, Arizona

We're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service. We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members. We're community-minded and celebrate the growth, development and successes of our diverse Team Members. Whether you’re just starting your journey or looking to grow your career, we’ll support you every step of the way.

Why work for us?

Training – You’ll attend a thorough, comprehensive, two week training program
No Overhead Costs – W-2 structure with dedicated space in a AAA branch when available
Benefits – Access to Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 4% of pay
Annual Incentive Plan – Eligibility to participate in AAA annual bonus plan
Paid Time Off – Accrual of 17 PTO days per year, nine holidays annually, and 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Essential Functions:

Uses sales techniques and strong product knowledge to identify customer-specific needs to generate new sales, retain existing insureds and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.
Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Agent’s manager.
Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.
Establishes rapport with the insured that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.
Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.
Responds to customer inquiries and requests relating to insurance products and membership.
Researches and resolves complex customer service issues. Often assists the insured in initiating the first notice of loss on claims.

Knowledge/Skills/Abilities:

Strong sales skills with a history of effectively developing, tracking, following up on and closing leads.
Advanced consultative selling techniques utilizing thorough product knowledge.
Knowledge of desktop systems including but not limited to Microsoft Office software applications.

Experience & Licenses/Certifications:

3+ years of relevant insurance industry work experience required.
Possess active and unrestricted state issued license(s) required to place property and casualty insurance.

#IA

Apply Today

Auto Technician

Phoenix, Arizona

We're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service.

Why AAA?

Hourly Pay, Wrench Rate with bonus and incentive plans
$2500 Sign-On bonus
Exceptional benefits within 30 days of hire, to include 401k matching
15 Paid Days off and no Sunday work hours
Tuition reimbursement for receiving additional ASE certifications
A free AAA Membership and numerous employee discounts

What You'll Do.

Successfully complete automotive service and repair work qualified to perform. Perform work according to safety guidelines. Complete vehicle inspection form and vehicle diagnostic form and submit to service advisor. Complete documentation of repair work completed.
Advises service advisor of change in a vehicles status. Inspect vehicles for additional needed repairs or maintenance and recommend them to the service advisors for sale to customers.
Responsible to maintain a safe and clean work area. Participate in ongoing training as assigned by management. Study technical bulletins, industry magazines, and technical websites.

What You've Done.

3-5 years automotive repair experience
2+ ASE Certifications required or equivalent experience.
Valid Arizona driver’s license and current 39 month driving record.
Candidates will be considered if certifications have expired within the last 2 years.
Candidate will be required to re-certify in at least 2 areas at the next testing cycle as a condition of employment.

PHYSICAL DEMANDS:

Required by the Americans with Disabilities Act (ADA).

May be exposed to chemicals, pneumatic air, electrical, lifting, tripping and/or falling, drives member and/or company vehicle.

Apply Today

Certified Auto Technician

Phoenix, Arizona

Why AAA?

Hourly Pay, Wrench Rate with bonus and incentive plans
$2500 Sign-On bonus
Exceptional benefits within 30 days of hire, to include 401k matching
15 Paid Days off and no Sunday work hours
Tuition reimbursement for receiving additional ASE certifications
A free AAA Membership and numerous employee discounts

What You'll Do.

Successfully complete automotive service and repair work qualified to perform. Perform work according to safety guidelines. Complete vehicle inspection form and vehicle diagnostic form and submit to service advisor. Complete documentation of repair work completed.
Advises service advisor of change in a vehicles status. Inspect vehicles for additional needed repairs or maintenance and recommend them to the service advisors for sale to customers.
Responsible to maintain a safe and clean work area. Participate in ongoing training as assigned by management. Study technical bulletins, industry magazines, and technical websites.

What You've Done.

3-5 years automotive repair experience
2+ ASE Certifications required or equivalent experience.
Valid Arizona driver’s license and current 39 month driving record.
Candidates will be considered if certifications have expired within the last 2 years.
Candidate will be required to re-certify in at least 2 areas at the next testing cycle as a condition of employment.

PHYSICAL DEMANDS:

Required by the Americans with Disabilities Act (ADA).

May be exposed to chemicals, pneumatic air, electrical, lifting, tripping and/or falling, drives member and/or company vehicle.

Apply Today

VP, Business Insights & Analytics

Walnut Creek, California

At AAA all Team Members can make their mark: over every mile and at every moment, we pride ourselves at helping our Members outsmart life’s obstacles. We are a not-for-profit, membership-based organization that has served our now six million Members for over a century through our legendary roadside assistance, award-winning insurance products, free travel planning, and new innovations. If you're looking for a career with purpose, join us.

Why Work for us:

Impact. Play a key role in reinventing AAA and the value propositions we deliver to over six million Members.
Development. Our team is designed to grow business and business leaders. We intend for you to demonstrate your capabilities and leadership skills and earn rapid advancement.
Recognition. We offer a competitive total compensation package including salary, performance bonus, benefits, and 401(k) company match and discretionary contributions.
Lifestyle. We do honorable work, and we practice our values: Humility, Integrity, Teamwork, and Service.

As the Business Insights & Analytics leader, you will be responsible for leading and developing a team of 30. This role is fundamental in defining our path forward by bringing forth a deep understanding about Members, Prospects and Competitors. This role will partner across the organization to optimize business performance through value-add analytics and insights.

The ideal candidate will have prior Marketing and P&L experience plus deep expertise in analytics and insights. The role requires a strong leader with a proven track record working cross-functionally with IT, Sales, Marketing Product Teams, and Finance. This leader is also committed to developing talent in order to attract and retain high energy, positive Team Members who want to serve our Members and grow our club.

This role will be responsible for 5 key disciplines:

Marketing Research & Insights
Member Listening Framework
Modeling & Analytics
Database production (creation of lists for customer journey campaigns).
Data quality and governance

The VP Business Insights & Analytics will formalize how the company leverages insights & analytics:

You will define and lead the execution of the Insights & Analytics roadmap to enable MWG’s vision and lead the delivery of data-informed marketing programs, product strategy, Member experience standards, and actionable insights across MWG
Be a thought leader and trusted advisor across Marketing, Sales, Road Service and A3 to empower the most critical decisions with data and lead the data-informed culture at MWG
Coach Insights & Analytics team: Oversee the design, execution, analysis and socializing of implications and recommendations of your team’s projects. Ensure internal clients are delighted with your team’s services and partnership
Innovate research solutions (methodology, analysis, presentation) to suit the business need
Systematize studies and reporting where it is appropriate
360degree visibility (every function of the business, Member and Member perceptions and needs, and the competitive landscape,) will give you a uniquely holistic perspective.
Recruit, mentor, and retain a world-class analytics and insights team of “thinkers & doers” (Strategy & Growth).
Lead a team culture of critical thinking, creativity, innovation, experimentation, diversity, and inclusivity that aligns with MWG’s core values and enriches the impact, careers, and learning opportunities across the team.
Constantly learn, have a clear pulse on innovation across the enterprise, data science, and analytics communities

Knowledge/Skills/Abilities

Insights & Analytics, Marketing, and Financial acumen
Master in cross-functional collaboration
Management of vendors and agencies
Comprehension of research methodologies, approaches and frameworks
Knowledge and experience with analytics and survey tools
Strategic problem solver who simplifies problems to their core elements and finds creative solutions.
Visionary leader with proven ability to drive for timely results
Proven ability to achieve results through their team while motivating and developing future leaders

Required Skills

10+ years experience in a combination of Consumer Insights experience, product management, consulting, product analytics, data-science or an equivalent field.
BA/BS required, MBA preferred
CPG experience
Expert communicator in written and verbal form; ability to work well with executives, technologists, and able to lead and influence across all levels of the organization.
Proven experience thinking out-of-the-box and solving tough strategic problems.
Strong data manipulation, product analytics, and statistical analysis (e.g. multivariate hypothesis testing, experimentation, regressions, etc.) skills.
Strong visualization skills and experience with visualization (e.g. Looker, Tableau, Einstein Analytics) and product analytics tools.

Apply Today

Outside Sales Consultant - Residential Builder

Scottsdale, Arizona

An amazing opportunity for a Sales Representatives to be our brand ambassador!

Do you posses strong internal and external relationship building skills?

A you a self-starter, able to manage time and highly organized?

Can you competitively prospect new business in local territory?

Why Work for us:

Top Pay - A lucrative compensation package

Great Benefits - Medical/Dental/Vision

Career Growth - Advancement potential

RESPONSIBILITIES/JOB DUTIES

Weekly sales meetings and individual One-on-One meetings with direct report to gauge TIME performance and discuss sales/closing techniques.
Annual investment in sales training, product training, presentation skills and trade shows
Sales appointments, managing customer expectations, system solutions, proposal/drawings and bid package preparation.
Cold calling and maintaining successful on-going relationships.
Close and process new jobs (financial deposit/data entry).
Manage high volume and maintain 24/7 availability for customer questions and concerns.

KNOWLEDGE AND SKILLS

2 years in the security industry.
Proficient in building relationships, detailed oriented and excellent in follow through.
Versed in technology, trends, solutions and future products.
Computer skills; require familiarity with Microsoft Word, Excel, Outlook and able to read architectural Blue Prints.

EDUCATION, KNOWLEDGE, SKILLS, COMPETENCIES, CERTIFICATIONS/LICENSES

High School Diploma or GED.

History of industry sales experience preferred.

#LYN

Apply Today

Member Experience Branch Manager

Folsom, California

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Essential Functions

Champions and exhibits our guiding principles and core values of AAA

Recruiting, training, onboarding and development of branch Team Members

Individual goal setting, Team performance feedback, evaluation and performance documentation.
Ensures each Team Member has an individual development plan and provides mentorship supporting their growth objectives
Champion of Team Member engagement ensuring all Team Members understand how their work is connected and important to corporate strategy
Supports building a performance organization with heart through efficient performance management, setting clear performance and career development expectations, and acting on tough performance issues early with managerial courage.
Drive for results to achieve all branch objectives
Develops and executes against a business plan managing strategies that supports branch growth
Analyzes branch reports, and internal performance statistics to accurately forecast results.
Champion of Community Impact developing a network of relationships within community and leading branch participation
Provides feedback to assist in overall process improvement, competitive positioning, and regional strategy
Ensures compliance with AAA policies, procedures, standards and regulations
Steward of all branch resources and expense budget compliance

Knowledge/Skills Abilities

Demonstrated track record of successful business decision making, planning, and problem solving

Highly developed leadership skills, quantitative and analytical skills with a proven ability to make data-driven decisions
Ability to work cross-functionally across many business units and functions
Ability to write and execute business and financial plans
Excellent planning and project management skills
Strong change management skills and the ability to operate in an environment of ambiguity
Broad knowledge of Property & Casualty insurance, membership sales and service, and branch operations including industry trends, key drivers of business revenue
Outstanding sales and Member service skills and the ability to transfer these skills to others
Strong computer skills, including proficiency with the Google Apps Suite (Sheets, Docs, Drive, Slides)

Education & Experience / Licenses & Certification

• Bachelor Degree in related field

• Valid Driver's License

• P&C License ( Preferred )• Insurance industry knowledge helpful but not required

• 2-3 yrs. Management experience

Work Environment/Physical Requirements

Apply Today

Repair Technician

Folsom, California

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Essential Functions

• Completes all automotive maintenance and repairs at an expert level: engine repair, gas and diesel, automatic transmission/transaxle diagnosis and repair, manual transmission/ transaxle diagnosis and repair, suspension and steering diagnosis and repair, brakes diagnosis and repair, including ABS/ traction control, electrical diagnosis and repair, heating and air conditioning diagnosis and repair, engine performance diagnosis and repair.

• Assists all other Technicians in the shop as needed and oversees all comeback/recheck work for proper repair.

• Maintains in-depth knowledge of specialized skills, and continue to develop additional technical skills, to enable flexibility in work assignments.

• Maintains a clean, well-organized work area. Properly maintains tools and equipment and follow safety procedures as outlined in the safety information supplied by each equipment manufacturer and corporate safety policies.

• Organizes the work presented and plan for the highest efficiency in the performance of all job functions, including vehicle movement.

• Accurately performs repairs and maintenance on all vehicles presented in a professional manner, as specified in manufacturer-designed procedures or accepted industry practices.

• Accurately completes all paperwork, including, repair information on work orders, information for state and emission inspections, etc.

• Verifies repairs are properly completed by re-testing repaired system to ensure proper function and road tests vehicles, as necessary, to identify concerns or validate repair.

• Returns vehicle in clean condition; does not disturb personal property in the vehicle unless movement is required for repair procedures.

• Completely reviews repair orders with Service Advisor to ensure all repairs requested are completed.

• Obtains approval from Service Advisor, who will create an estimate and obtain customer approval before work begins. Submits written requests to the service advisor for approval to sell any additional

Items that are identified and determined to be worn or defective upon disassembly of a system or sub system.

• Reads, understands and utilizes appropriate technical bulletins.

• Attends automotive classes’ seminars and meetings, as recommended by management.

• Performs other related duties as required.

Knowledge/Skills/Abilities

• Advanced knowledge of PC-based automotive computer equipment and software applications.

• Effective organizational and analytical skills, along with effective written and oral communication skills to enable accurate completion of assignments and effective interaction with others.

• Ability to adjust work schedule and priorities to meet business needs.

• Bilingual communication skills (preferred)

Education & Experience / Licenses & Certification

• High school or equivalent required. Automotive trade school certification or equivalent preferred.

• 2-5 years experience inspecting, diagnosing and repairing cars and light trucks

• ASE Master Technician with L1 Certification. ASE A9 and X1 a plus

• Advanced Smog License

• EPA Certified for Refrigerant Recovery

• Must possess and maintain a valid driver’s license with a satisfactory driving record and the ability to operate passenger vehicles and light and medium-duty trucks with automatic and manual transmissions.

• 2-3 years supervisory, management or leadership experience in a similar role preferred

Work Environment/Physical Requirements

#AUTO

Apply Today

Billing Coordinator

San Ramon, California

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Why work for us?

Stable Company & Career Advancement!
Great Benefits - Medical/Dental/Vision
Retirement - 401k matching up to 3%
Work/Life Balance - PTO 3 Weeks + 9 paid holidays

RESPONSIBILITIES/JOB DUTIES 

This position generates billing and customer credits for Safe and Cal Security.

Generate customer billing
Process credits and refunds
Canadian ACH file
RMRs – updating customer files for changes
Cancellation queues & IOMs (inter office messages for rate changes, draft date changes, merge/un-merge accounts, etc.)

KNOWLEDGE AND SKILLS:

3 or more years experience generating customer billing and calculating customer refunds and account changes, and performing billing analytics
Proven ability to process a high volume of daily transactions with good problem solving skills
Excellent attention to detail and meeting critical deadlines
Ability to work independently, prioritize a variety of duties, and work with minimal supervision
Ability to learn quickly and maintain a high performance level in a fast-paced environment
Self-motivated and resourceful; ability to identify and solve problems
Strong multi-tasking skills; ability to manage high volume workload, and proven track record with time management
Excellent math skills
Good written and oral communication skills

EDUCATION, KNOWLEDGE, & SKILLS:

Excel (basic user)
Word
Microsoft Office (Outlook, snip)
Sedona experience a plus

#SAFE

Apply Today

Corporate Recruiter

Scottsdale, Arizona

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Essential Functions

Develops hiring profiles, sourcing, and interview strategies informed by regular interaction with business hiring managers.
May act as LOB lead for a functional area to ensure recruiting activities for multiple function, complex, and larger business areas support agreed upon sourcing and hiring strategy.
Delivers timely, cost-effective, and quality hires. Includes attending business meetings, visiting business sites, side-by-side shadowing of jobs for which hiring is needed. Participates in college recruiting efforts in order to increase candidate pipeline.
Conducts In-depth candidate screening
Interviews to meet hiring profiles.
Networks to ensure readiness of pipeline of candidates to meet the business need. Ability to identify a steady stream of prospective talent in anticipation of future talent needs. Ability to leverage Web
2.0 technologies to locate, engage, and attract perspective candidates

Knowledge/Skills/Abilities

Strong attention to detail, process-oriented focus
Intermediate level MS Office and applicant tracking system skills.
Excellent verbal and written communication skills.
Able to manage high volume workload on a consistent basis.
Able to take direction from multiple sources.
Strong organizational skills.
Bilingual communication skills (preferred)

Education & Experience / Licenses & Certification

High School diploma or GED. (required)
Bachelors degree (preferred)
4+ yrs specialized recruiting experience (preferred)
Professional certification (PHR/SPHR, etc.) (preferred)

Work Environment/Physical Requirements

Competency

Business Acumen & Fiscal Responsibility (Intermediate) Communication (Proficient)

Decision Making (Intermediate) Negotiating (Proficient)

Cooperation / Collaboration (Proficient)

#SAFE

Apply Today

Manager, Auto Repair Center

San Jose, California

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

A career with AAA Northern California, Nevada, Utah, Arizona, and Mountain West is unique, just like you.

We’re a mission-driven Member services organization. We have a saying here at AAA that we aspire to be America’s most trusted organization absolutely famous for doing the right thing. With more than six million Members, our purpose is to bring peace of mind to Members so that they can enjoy life more.

The Car Care Plus General Manager is responsible for the overall performance and operation of the automotive repair business at the facility. This position is responsible for member/customer satisfaction, profitability, employee management, and all other repair related issues. Success in this role is evidenced by providing quality automotive repair that results a profitable business and satisfied customers/ members.

Essential Functions

• Work Service Counter for a minimum 30% of hours worked

• Understands and manages to a profit and loss statement. Manages activities to drive results.

• Sets monthly and annual sales forecasts, responsible for establishing business plan to achieve established goals.

• Research and develop additional revenue streams through detailed analysis, planning, business case development/presentation and implementation.

• Manage, maintain and builds strong customer, vendor and supplier relationships.

• Collaborates with marketing and others lines of business to develop and coordinate opportunities to maximize CCP’s exposure and supports cross-sell product opportunities.

• May review commercial business offers and makes final recommendation depending on size of

service.

• Comply with AAA local and National management guidelines and practices. Ensures that work is completed according to AAA guidelines.

• Works closely with Emergency Road Service and AAA NCNU Managers to ensure effective support of repair operations.

• Ensure compliance with all applicable Federal, State, and local regulations related to automotive repair - example: Environmental Protection Agency (above/below ground tanks, absorbents, anti- freeze, batteries, brakes, oils and filters, hazardous waste etc.). Responsible for permits, licensing and certification requirements, OSHA requirements and providing equipment safety instructions.

• Ensures the safety and security of staff, assets and property. Insures that equipment is working properly.

• Plans, recruits, selects, conducts performance evaluation, and performance management activities for employees. Provides active, engaged leadership through behavioral coaching and mentoring. Creates an engaging work environment that encourages feedback on local work processes, competitive threats and the member experience which result in continuous alignment of resources and improvement of the work environment to enable realization of the business plans resulting in a

positive effect on employee and customer loyalty. Responsible for leadership, talent development and discipline.

• Responsible for management of training and certification for all staff.

• Responsible for the management of maintenance personnel.

• Responsible for management and security of parts, inventory, vehicles.

Knowledge/Skills/Abilities

• Financial management experience

• Automotive/mechanical background

• Ability to communicate effectively - verbal and written.

• Knowledge of equipment/tool operation and diagnostic/repair procedures.

• Proficient math skills and adept at statistical analysis.

• Working knowledge of Microsoft Office products.

• Ability to drive vehicles equipped with manual transmission.

• Bilingual communication skills (preferred).

Education & Experience / Licenses & Certification

• High School Diploma or equivalent certification. Bachelor Degree preferred

• 5-7 years in a management/supervisory role

• 5 years industry experience in providing auto repair

• Valid driver’s license and acceptable driving record

#AUTO

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Insurance Sales Agent

Bozeman, Montana

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Why work for us?

Licensing Assistance – If unlicensed, AAA NCNU will reimburse the costs of licensure
Training – You’ll attend a thorough, comprehensive, two week training program
No Overhead Costs – W-2 structure with dedicated space in a AAA branch
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan
Paid Time Off – 17 days your first year + nine holidays annually + 24 hours per year designated for volunteer work

Essential Functions:

Uses sales techniques and strong product knowledge to identify customer-specific needs to generate new sales, retain existing insureds and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.
Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Agent’s manager.
Conduct insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.
Establishes rapport with the insured that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.
Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.
Responds to customer inquiries and requests relating to insurance products and membership.
Researches and resolves complex customer service issues. Often assists the insured in initiating the first notice of loss on claims.

Knowledge/Skills/Abilities:

Strong sales skills with a history of effectively developing, tracking, following up on and closing leads.
Advanced consultative selling techniques utilizing thorough product knowledge.
Knowledge of desktop systems including but not limited to Microsoft Office software applications.

Experience & Licenses/Certifications:

HS Diploma or GED required
3 to 5 years of relevant sales or insurance industry work experience required.
Possesses or has the ability to possess active and unrestricted state issued license(s) required to place property and casualty insurance.

#IA

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Principal Financial Analyst

Walnut Creek, California

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

PRINCIPAL FINANCIAL ANALYST

Why Work for us:

· Impact. Play a key role in innovating the future of auto repair while reinventing AAA and the value propositions we deliver to over 6 Million Members.

· Development. Our team is designed to grow business and business leaders. We intend for you to demonstrate your capabilities and leadership skills and earn rapid advancement.

· Recognition. We offer a competitive total compensation package including salary, performance bonus, benefits, and 401(k) company match and discretionary contributions.

· Lifestyle. We do honorable work, and we practice our values: humility, integrity, teamwork, and service.

Our Principal Financial Analyst role requires an energetic, creative and highly capable financial professional who can create and sustain financial models, engage with management as a strong business partner and a trusted financial advisor for the assigned business units. This analyst creates complex models that require subject matter expertise and the ability to understand company operations, objectives, strategies, in order to improve operations within the company and financial decisions.

Key Responsibilities:

We are looking for an experienced Financial Analyst to support the Strategy and Innovation organization. The Principal Financial Analyst in the Central FP&A team supporting the Strategic Initiatives (SI) organization will be a process minded, strategic thinker. The analyst will work specifically with the SI team to evaluate new business opportunities, provide financial support for acquisitions and other modeling support. The analyst will be the subject matter expert for modeling and take a leadership role within FP&A on driving the process to ensure consistency in financial modeling across the organization.

Essential Functions:

• Develops a robust business case model to support executive decision making.

• Designs financial models to analyze new business ventures and acquisitions.

• Works within the Finance organization, and across the company to provide insightful analyses to senior leadership.

• Builds and maintains effective relationships between the business unit(s) and Finance.

• Manages high-level and complex financial and operational analyses by independently reaching out across work groups and divisions to find subject matter experts and important stakeholders to manage the work and achieve alignment and resolution.

• Recommends and implements process improvements in business cases and financial analysis.

Key Skills:

Previous experience modeling NPV, IRR, and Payback Period.
Previous experience supporting Capital planning.
Demonstrated success building complex financial models.
Strong business partnering skills. Must enjoy communicating with all levels of the organization.
Proficient with Microsoft Excel.

Education & Experience / Licenses & Certification

Bachelor's degree in related area (Business Administration, Finance, Accounting,) required
5-10 years of financial analysis or equivalent experience
CFA preferred, but not required

#CORPORATE

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COR Service Team Leader

Phoenix, Arizona

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Essential Functions:

• Assists Manager / Director with setting monthly and annual sales forecasts and achieving established goals

• Understands and assists with managing the shop budget

• Assist service team by attracting more customers and ensuring the value proposition of each service job. Encourage Members to choose the shop for their next service or repair

*Provides coaching to support team members in their effort to generate sales and meet service quality goals for the shop. Contributes to and executes continuous sales and service process improvement

• Participates in decisions related to staff - appropriate staffing levels, interviewing, orienting new staff, scheduling, provides training, compliance with policies and procedures, coaching and delivering performance feedback.to ensure operational excellence consistent with the AAA brand, to maintain an excellent member experience

• Provides employees with an increased awareness of opportunities to orient customers with the full range of AAA products and services

• Assists with managing and resolving facility and building issues; includes security, building maintenance, and utilities

• Assists with the administration of promotions, contests and incentive awards programs

• Performs as Subject Matter Expert (SME) in various customer service functions within the shop

• Knows and complies with local, state and federal regulations and standards; AAA national quality standards and regulations

• Provides oversight of operations in the absence of General Manager / Director

• Assists with building and maintaining strong customer, vendor and supplier relationships

• Assists with managing and security of parts; ordering and controlling supply and parts inventory

Knowledge/Skills/Abilities

• Financial management experience / understanding of basic P&L statement

• Service orientation

• Leadership mindset

• Automotive/mechanical background

• Ability to drive vehicles equipped with manual transmission.

• Knowledge of equipment/tool operation and diagnostic/repair procedures

• Ability to communicate effectively - verbal and written

• Proficient math skills and adept at statistical analysis

• Working knowledge of Microsoft Office products

• Bilingual communication skills (preferred)

Education & Experience / Licenses & Certification

• High School Diploma or equivalent certification

• 3-5 years industry experience in providing auto repair

• 2-3 years in a supervisory role

• ASE certifications

• Valid driver’s license and acceptable driving record

Work Environment/Physical Requirements

Competency

Customer Centricity (proficient)

Interpersonal Savvy( Proficient)

Managing and Measuring Work (Proficient)

Business Acumen and Fiscal Responsibility (Intermediate)

Problem Solving (Proficient)

Conflict Management (Intermediate)

People Development (Proficient)

#AUTO

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HR Generalist

Clearfield, Utah

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

A career with AAA Northern California, Nevada and Utah is unique, just like you.

We’re a mission-driven Member services organization. We have a saying here at AAA that we aspire to be America’s most trusted organization absolutely famous for doing the right thing. With more than four million Members, our purpose is to bring peace of mind to Members so that they can enjoy life more.