Essential Functions

• Strong management of scheduling all internal and external meetings, travel plans, conference calls and day to day activities for  senior executive(s).
• Maximizes appropriate time allocation to senior executives’ priorities based on  understanding the company goals and his/her individual objectives.
• Must be one step ahead of the senior executive(s) to organize and manage his/her time and projects to meet all deadlines.
• Prepares agendas, notices, minutes and resolutions for corporate meetings and coordinates follow up with meeting participants on tasks/issues as appropriate.
• Performs confidential secretarial functions including preparing confidential correspondence, reports and other complex documents.
• Phone call management will include screening and prioritizing all phone calls.
• Comfortable interacting with clients which may include external senior executives.
• Ability to be very discrete with confidential information.
• Requires continuous use of technical and business vocabulary and a detailed knowledge of company operations, organizational procedures, and resources.
• Writes correspondence on behalf of the senior executive(s). Responds to external correspondence.
• Types memos, purchase requisitions, payment requests and other department forms and documents.
• Attends meetings when needed to record and distribute meeting minutes.
• Ability to make sound, independent decisions and use own initiative to accomplish tasks at hand.
• Understands and can navigate through a large division to get the job done in a timely and efficient manner.
• Responds well to pressure, and is resourceful when managing the business of high level senior executive(s).
• Organizes programs, events, meetings or conferences by arranging facilities and caterers, issuing information or invitations, negotiating vendor contracts and controlling event budget.
• Conducts budget, general ledger reconciliation duties, prepares reports and financial data.
• Creates and maintains database and spreadsheet files.
• Reconciles corporate credit card account(s) and prepares expense reports.
• May conduct training of other support staff.
• May supervise or mentor other administrative staff.
• May manage administrative staff which includes performance management. May be responsible for making hiring and termination decisions.

Executive Assistant- A3 Labs

• Provides departmental support or direct administrative staff to provide department support such as: send faxes as requested, make photocopies as requested, order office supplies and maintains supply cabinet, maintain various database and spreadsheet files as requested
• Perform other duties as assigned.

Knowledge/Skills/Abilities

• Strong skills in developing effective relationships, communication skills, managing expectations in a fast paced organization
• Strong interpersonal, organizational and communication skills are required, with the ability to partner with managers at all levels in multiple divisions
• Acts independently and demonstrates effective conflict resolution skills in developing recommendations and solutions to solve complex issues in an effort to anticipate senior executive(s) needs
• Highly proficient written and verbal communication skills required
• Advanced computer skills with the ability to train others in system usage
• Expert in Microsoft Excel and PowerPoint system applications
• Bilingual communication skills (preferred)

Education & Experience / Licenses & Certification

• 8+ years of executive assistant experience to senior level executives in a mid-to large company
• 6 years in a corporate environment at a senior leadership level
• BS/BA Degree or some college coursework (preferred)
• 2 years in a supervisory role (preferred)

Work Environment/Physical Requirements

Works in an office environment sitting at a desk, table or computer workstation for extended periods of time.  May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

Competency

• Problem solving (Proficient) Interpersonal Savvy (Expert) Communications (Proficient) Planning (Proficient) Organizing (Proficient) Quality Orientation (Expert)
• Adaptive Learning (Proficient) Customer Centricity (Expert)

Essential Functions

• Provide administrative support to Senior Executive and team members in a fast-paced, start-up environment.

• Maintain the calendar of Head of Venture Capital,  field e-mails and meeting requests, handle meeting conflicts and prioritization of issues.

• Manage, arrange and maintain all internal and external meetings, travel plans, conference calls and day to day activities. Maximizes appropriate time allocation to senior executives’ priorities based on understanding the company goals and their individual objectives.

• Must be one step ahead of the senior executives to help organize and manage their time and projects to meet all deadlines.

• Draft correspondence on behalf of the senior executives. Responds to external correspondence. Manage email and contract database

• Draft presentations as needed. Presentations may include Board Member level materials.

• Produce memos, purchase requisitions, payment requests and other department forms and documents.

• Responds well to pressure, and is resourceful when managing the business of high-level senior executive(s).

• Provide project management to internal/external steering committees. Develop agendas, minutes, presentations and coordinate and track deliverables.

• Organize and Manage shared drives and communities

• Input and Manage CRM data based on activities of the team
  Attends meetings when needed to record and distribute meeting minutes.

• Retrieve research or other necessary materials from internet to prep team members for meetings, travel, or for own knowledge.

• Collaborate with other administrative staff for larger team wide events/needs.

Essential Functions
• Performs analysis of data and the relationship to operational and financial objectives of the organization.
• Collaborates with other business areas to investigate issues, makes recommendations and develops action plans to contribute to company
objectives, principles and to achieve goals.
• Develops metrics and reports using research and tools provided by company.
• Identifies gaps in tools and data, and works collaboratively to resolve.
• Supports subject matter expert in projects related to analytics data structures and applications.
• Reviews reporting and analytic methodologies and implements recommended improvements.
• Proactively analyzes data and delivers insights to business customers to deepen their understanding of key issues.
• Identifies, troubleshoots, and resolves data issues, working with IT and other areas as needed.

Knowledge/Skills/Abilities
• Intermediate research, analytical, data processing and mathematical skills
• Demonstrated ability to structure and conduct data analyses relevant to business issues
• Demonstrated ability to make effective formal presentations
• Strong oral and written communication skills
• Intermediate business writing skills
• Strong knowledge of AAA business concepts
• Strong knowledge of database structures including relational database concepts
• Advanced Microsoft Excel skills, including charts/graphs, pivot tables, lookups, and complex nested formulas
• Proficiency in MS-PowerPoint
• Proficiency with structured analysis and design techniques
• Working knowledge of Oracle or BI tools

Characteristics
• Ability to troubleshoot and resolve data issues
• Demonstrated ability to communicate effectively with various levels of management to present findings relevant to audience
• Ability to train staff on reporting logic and tools
• Ability to coach and mentor co-workers and give feedback as required by using effective interpersonal skills

Education & Experience / Licenses & Certification

• Bachelor’s degree in related area, required. Advanced degree (preferred)
• 3+ years of analytical experience in related industry (Preferred)
• Technical or business certifications relevant to role (Preferred)

Key Responsibilities:

• Champion and exhibit our guiding principles and core values of AAA
• Responsible for recruiting, training, onboarding and developing local Team Members (Field Operations & Logistics, Marketing Associates, and Member Support) to provide consistent and exemplary service
• Own, grow and manage the local market (Operations, Member Experience, In-Market Logistics, Recruiting and Training, Strategy Execution)- with support from HQ
• Be the representative and voice of the AAA Car Subscription brand
• Execute policies and day-to-day business operational procedures (e.g. schedules, equipment and supplies, customer feedback) that ensure service excellence, attention to detail, and professionalism
• Monitor and manage day-to-day business operations Manage your marketfs KPIs, P&L, setting and tracking budgets
• Report on your market’s overall health to the leadership team at HQ
• Monitor, maintain and improve the delivery of outstanding member experience
• Manage relationships with local AAA branch personnel, vehicle support personnel, and third party vendors to ensure quality service across operations and during customer handoffs
• Work closely with cross-functional teams in local markets and HQ (Operations, Marketing, Member Experience, Product etc.) and other In- Market Leads to execute on go-to-market strategies
• Ensure compliance with landlord, city, internal & national AAA policies, and DMV.
• Track progress against strategic goals and suggest service design improvements as appropriate.
• Provides feedback to assist in overall process improvement, competitive positioning, and regional strategy
• Other duties as assigned

Knowledge, Skills and Abilities

• Highly developed leadership skills, quantitative and analytical skills with a proven ability to make data-driven decisions
• Outstanding customer experience skills and the ability to transfer these skills to others
• Ability to work cross-functionally across many business units and functions
• Attitude of a great team player with passion to champion new ventures.
• Strong change management skills and the ability to work in fast-paced environment and navigate through ambiguity
• Excellent planning and project management skills
• Strong computer skills, including proficiency with the Google Apps Suite (Sheets, Docs, Drive, Slides)
• Strong familiarity with the Sacramento Metro Area
• A charismatic personality and entrepreneurial attitude with a “get things done” attitude. Demonstrated track record in successful business decision making, planning, and problem solving
• Startup experience is a plus

Education and Experience

• Bachelor’s Degree in a relevant field
• Minimum 2-3 years of management experience in a customer-focused environment

Located in Oakland’s Jack London Square, A3Ventures is the innovation lab and capital investment engine of AAA. We anticipate needs and shape innovations to help people make sense of our rapidly changing world.

The first new venture to be launched by A3Ventures is GIG Car Share, Northern California’s first one-way car share business – positioned at the intersecting trends of mobility, collaborative consumption, and sustainability. We are looking for a Head of Product Marketing to join our team.

As Head of Product & Marketing at GIG Car Share, you will be responsible for championing the Gig Member’s experience. The ideal candidate applies a methodical, fact-based approach to developing positioning, messaging, and competitive differentiation, continuously improving the consumer experience through research and testing. You should possess an analytical mindset and profit orientation while thriving in an environment of fast testing, measuring, and iterating in pursuit of goals and objectives.

What you’ll do

• Member Insights: Lead and synthesize industry, competitor, and Member research
• Brand: Set and achieve brand awareness targets
• Product: Translate Member needs into product requirements, work with technology leaders to prioritize development efforts, and launch new product features
• Marketing Communications: Own the voice of the brand through all channels (e.g., website, app, email, social, out-of-home, video, radio, public relations)

Why work for us?

• Impact. Reinvent AAA and the services we deliver to 50+ million Members whose lives we help improve.
• Development. Our team is designed to incubate not just business concepts but also business leaders.
• Recognition. We offer a competitive total compensation package including salary, performance bonus, benefits, and 401(k) company match and discretionary contributions.
• Lifestyle. We do honorable work, and we practice our values: humility, integrity, teamwork, and service.

What You’ll Need to Succeed:

Experience:

• Management of multi-million dollar budgets, including P&L responsibility
• Brand development and stewardship
• Product management experience, partnering with technology leaders and optimizing conversion funnels
• Experience working in, or leading engagements with, marketing agencies
• Experience managing marketing automation systems
• 8+ years combined leadership experience in marketing, brand, and product management
• Bachelor’s degree required, and an MBA is strongly preferred

Characteristics:

• You use good judgment, and you contribute to strategy and align your actions to support it.
• You apply disciplined fact-based judgment, balance rewards and risks, and deliver on commitments.
• You build a high performing team with heart, and you embrace diversity to develop strong teams.
• You have excellent communication skills and can translate complex details into simple user content.
• You have superior analytical skills, and you consistently demonstrate structured thinking.
• You know how to evolve your thinking and strategy based on research, data, and industry trends.
• You have excellent interpersonal and teaming skills and the ability to work well with a range of people.
• You have exceptional organizational, planning, and project management skills.
• You exhibit strong attention to detail, follow-through, and accountability.
• You have advanced data analytics skills and excellent business writing skills.
• You have a passion for driving deep levels of user engagement and retention.
• You have a strong interest in mobility, urbanization, sustainability, and community building.

Skills/Effort/Responsibility

• Strategic Planning – Formulates, sets goals, determines actions to achieve the goals, and mobilizes resources to execute the actions. – (Expert)
• Communication – Ability to convey information to another effectively and efficiently. Business managers with good verbal, non verbal and written communication skills help facilitate the sharing of information between people within a company for its commercial benefit. (Expert)
• Manages Employee(s)- Plan, organize, staff, lead, direct, or control an organization to accomplish the goal or target. Hire, fire, direct, develop, monitor. (Advanced)
• Market Research – Gathers information about consumers’ needs and preferences (Expert)
• Brand Marketing – Brand marketing influences the decisions of a variety of customers, including both end consumers and businesses. It is most effective for developing repeat business, as any customer’s perception of a brand is going to be largely informed by their previous experience(s) with that brand (Expert)
• Holistic Approach – Thinking in terms of integrated, interconnected systems, and how they affect each other. Ability to see how the relationships between all parts of the the plans work, and to manage them effectively. (Expert)
• Profit & Loss (P&L) Management – Monitoring the net income after expenses with direct influence on how company resources are allocated. (Advanced)

Experience/Education/Training

• Bachelor’s degree (Required)
• MBA (Preferred)
• 8 years combined leadership experience in marketing, brand, and product management (Preferred)
• Brand development, stewardship, and Consumer life-cycle management experience (Preferred)
• Experience managing automation systems, product management experience, and partnering with technology leaders and optimizing conversion funnels (Preferred)

**Please note that you will be asked to complete a candidate assessment following your application, via email. Your application will not be considered until the assessment has been completed.** 

We’ll value your skills and experience. We’re building a performance organization with heart and developing a pipeline of tomorrow’s leaders. Your work will be enhanced with training opportunities, a mentoring program and our Promote-from-within philosophy. We celebrate our diversity and leverage the power of many minds.

Located in Oakland’s Jack London Square, A3Ventures is the innovation lab and capital investment engine of AAA. We anticipate needs and shape innovations to help people make sense of our rapidly changing world.

We are looking for a game changing Fleet Operations Manager to join GIG Car Share, the first one-way car share service in the Bay Area. This individual will have experience in managing a P&L, launching new markets, and improving operational performance.

What you’ll do

• Own the P&L of your market
• Oversee a multimillion dollar asset portfolio (e.g., vehicles, hardware, etc.)
• Collaborate with marketing team to improve product experience
• Develop and execute a relocation strategy to drive revenue
• Negotiate and execute partner terms of agreement
• Oversee and manage a large support team of business partners
• Recruit, train and develop field operations team in one or more markets

What You’ve Done

• Effectively recruited high impact talent and developed future leaders
• Continually exceeded performance metrics and grew market share
• Successfully implemented processes improvements to drive expenses down

What You’ll Need to Succeed

• Ability to creatively problem solve, grow the business and develop talent
• Social Skills to effectively communicate and execute vision
• Drive that self-motivates to get a job done no matter what it takes
• Minimum 3 years of work experience in the automotive, fleet or car rental industry
• Electric Vehicle fleet experience preferred
• High School Diploma or GED equivalent required; Bachelor’s Degree (preferred)
• Strong computer knowledge (Google docs, Microsoft, etc.)
• Valid Driver’s license required

Why Join Us?

• Impact. Lead the charge in the mobility as a service movement and enable people’s lives to improve through the sharing economy. Leverage the best of an established 115 year-old not for profit combined with start-up speed and agility to create real and meaningful impact.
• Recognition. We offer a competitive total compensation package including base salary, annual performance bonuses, benefits, and 401(k) Company match with additional discretionary contribution potential.
• Lifestyle. We do honorable work, and we practice our values: humility, integrity, teamwork, and service. You’ll have the security of a larger organization but you’ll move at startup speed.

Located in Oakland’s Jack London Square, A3Ventures is the innovation lab and capital investment engine of AAA. We anticipate needs and shape innovations to help people make sense of our rapidly changing world.

The first new venture to be launched by A3Ventures is GIG Car Share, Northern California’s first one-way car share business – positioned at the intersecting trends of mobility, collaborative consumption, and sustainability. We are looking for a Sr. Growth Marketer to join our team.

As Sr. Growth Marketer at GIG Car Share, you will be responsible for driving Member acquisition by scaling and leading our next phase of profitable growth. Our ideal candidate has a proven ability to grow critical KPI’s such as app store views, app downloads, registrations, trials and repeat usage.  You should possess an analytical mindset and profit orientation while thriving in an environment of fast testing, measuring, and iterating in pursuit of goals and objectives.

Essential Job Functions:

• Growth Strategy, Execution & Optimization: Create and own a multi-channel, evolving growth strategy based on product needs: SEO/ASO, SEM, DSPs, paid social, community/influencer development, word of mouth, email marketing, push notifications, traditional, mobile native and web, programmatic display, etc. Design, launch and optimize campaigns across various channels that meet financial and KPI objectives by getting our audience to take specific and measurable actions. Increase our reach, engagement and loyalty across all platforms. Uncover and leverage new emerging channels to create new growth opportunities.
• Lead Generation & Member Acquisition: Drive consumer traffic to mobile app with the intent of optimizing & increasing conversion rates. Convert insights into action – see Member acquisition process through from ideation to execution. Develop and implement a robust Member engagement/retention strategy to effectively manage Member churn.
• Test & Learn: A/B test new and unique ideas based on a deep understanding of data. You will be able to immediately see the impact of your work.
• Analyze: Use analytical techniques to identify and unblock bottlenecks; define the KPIs and goals for success; analyzing Member data and users’ feedback.

What You’ve Done:

• Growth Marketing  & Hacking:  You have been responsible for growth strategy, execution, and optimization for a few products or services and have the conversion metrics to show for it. You have a proven track record of success in scaling and automating growth processes through cross channel user acquisition and retention initiatives.
• Strategic Planning and Future Visioning:  You’ve developed and executed effective strategies as well as consumer visioning and led their deployment to accelerate e-commerce sales growth.
• Data Analysis: You have strong analytical skills and experience with data analysis and reporting. Strength in strategic data interpretation and visual representation of data is required.
• A/B Testing experience: You love to (A/B) test, know how your target audience moves, and how you can trigger and capture their attention.
• Actionable Results: You are relentless in the pursuit of growth, and know how to win new business.

What You’ll Need to Succeed:

• 5+ years’ experience in marketing — including 3+ in a direct-response/mobile user acquisition
• Deep experience with using analytical tools and interpreting data to drive decisions and behavior.
• Bachelor’s Degree required.  MBA or Master’s a plus.
• Strong track record of building growth hack programs that have measurable impact.
• Transformational leadership qualities, emotional intelligence, an executive presence and a startup mindset.

Located in Oakland’s Jack London Square, A3Ventures was established by AAA to design, build, and launch new businesses. Over 100 years ago, AAA was born of disruptive forces, when the automobile began to replace the horse and buggy. Today, global megatrends are at it again, with self-driving cars, collaborative consumption, and the IoT fostering disruptive business models and changing consumer behavior. These advancements in technology create large societal benefits, and they also represent an existential threat to AAA’s current business model.

With this in mind, A3Ventures was established as a physically and operationally autonomous unit to embrace change and launch and scale a portfolio of new businesses. A3’s unique link to AAA – one of America’s most trusted brands, loyal 50+ million Member franchise, omni-channel distribution network, and culture of service – enables us to scale new solutions far more quickly than otherwise possible. We are an organization whose legacy is built upon service, not profits, uniquely positioning us to be a trusted source of physical and digital solutions that help people make sense of a rapidly changing, complex, and connected world.

The first new venture to be launched by A3Ventures is a one-way car share business – positioned at the intersecting trends of mobility, collaborative consumption, and sustainability. We are looking for a Product Marketing Manager to join our founding team. As Product Marketing Manager, you will help drive rapid consumer adoption and inspire amazing brand loyalty.

What you’ll do

• Design strategies: Design communication strategies to attract new users
• Grow the business: Set and achieve awareness, acquisition, activation, and retention targets
• Execute tactics: Identify, develop, and manage a portfolio of acquisition and engagement channels (e.g., website, app, email, social, out-of-home, video, radio, public relations, referrals)
• Optimize resources: Design and execute tests, analyze results, and make changes to improve ROI
• Embody the voice of the customer: Lead industry, competitor, and consumer research

Why work for us?

• Impact. Reinvent AAA and the services we deliver to 50+ million Members whose lives we help improve.
• Development. Our team is designed to incubate not just business concepts but also business leaders.
• Recognition. We offer a competitive total compensation package including salary, performance bonus, benefits, and 401(k) company match and discretionary contributions.
• Lifestyle. We do honorable work, and we practice our values: respect, integrity, teamwork, and service.

What you need to succeed

Experience:

• Studies the P&L to understand both sources of income and the sources of costs that impact product performance.
• Brand development and stewardship
• New user acquisition experience across a broad portfolio of marketing channels
• Consumer lifecycle management experience
• Experience managing marketing automation systems
• Experience working in, or leading engagements with, marketing agencies
• Product management experience, partnering with technology leaders and optimizing conversion funnels
• 5+ years combined leadership experience in marketing, brand, and product management
• Experience working in a consumer packaged goods organization preferred.
• Bachelor’s degree required, and an MBA is preferred

Characteristics:

• You use good judgment, and you contribute to strategy and align your actions to support it.
• You apply disciplined fact-based judgment, balance rewards and risks, and deliver on commitments.
• You contribute towards a high performing team with heart, and you embrace diversity.
• You have excellent communication skills and can translate complex details into simple user content.
• You have superior analytical skills, and you consistently demonstrate structured thinking.
• You know how to evolve your thinking and strategy based on research, data, and industry trends.
• You have excellent interpersonal and teaming skills and the ability to work well with a range of people.
• You have exceptional organizational, planning, and project management skills.
• You exhibit strong attention to detail, follow-through, and accountability.
• You have advanced data analytics skills and excellent business writing skills.
• You have a passion for driving deep levels of user engagement and retention.
• You have a strong interest in mobility, urbanization, sustainability, and community building.