Careers

Join our team of change makers

We’re looking for bright, passionate, and collaborative people to join
our tight-knit team as we innovate in the spirit of service. If this
sounds like you, let’s talk.

Fleet Management Lead - GIG Car Share

Berkeley, California

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Just as AAA was born of disruptive forces in personal mobility 116 years ago with the emergence of the automobile, disruptive forces once again provide us with a tremendous opportunity for radical innovation and growth. An organization focused on service, not profits, AAA is uniquely positioned to be a trusted, technology- and mobility focused source of physical and digital services and expertise.

To meet the rapidly changing needs of our Members, AAA Northern California, Nevada, Utah, Arizona, and Mountain West created A3Ventures, the innovation lab and capital investment engine of AAA.

The first new venture to be launched by A3Ventures was GIG Car Share, Northern California's first one-way car share business - positioned at the intersecting trends of mobility, collaborative consumption, and sustainability.

In 2019, Gig also introduced the nation’s largest fully electric car share service in Sacramento to change the way people get around. Our service allows people to pick up and drop off a Gig car anywhere in the HomeZone whenever they need it. This convenient, affordable, and environmentally-friendly option has helped us grow quickly.

Key Responsibilities:

Coordinate the procurement of vehicles, parts and hardware
Develop and execute a vehicle repositioning strategy to increase and optimize vehicle utilization services, and third-party repositioning services
Proactively analyze fleet related data to manage and continuously improve fleet operations for optimal financial and operational performance, vehicle uptime, gross margin, member survey scores and other key metrics
Lead the insurance claims process and scheduling of vehicle repairs
Lead the resolution process for tickets, tolls and towing of vehicles
Coordinate the process of in-fleeting and de-fleeting vehicles
Develop and manage day-to-day relationship with vendors including fleet management partners, third-party maintenance services, third-party cleaning
Review and regularly audit all costs associated with the fulfillment of service
Review vendor proposed rates or increases with the Senior Manager
Analyze vendor payments at a level that ensures compliance with agreed practices and pricing
Address vendor concerns with communications or payments
Identify opportunities for continued process improvements
Act as an escalation point for vehicle troubleshooting and vehicle technology failures
Provide support as needed in other areas of the organization, such as Member Care

Key Accountabilities:

Reduce number of vehicles out of service
Procure parts and service from third-party partners (e.g., OEM, fleet service, repair shops, body shops, insurance carriers)
Coordinate insurance claims process

Education:

High School Diploma or GED equivalent required; Bachelor’s degree (preferred)
Vocational technical automotive training/certification or equivalent experience (preferred)

Experience/Licenses & Certification:

Minimum 3 years of work experience in the automotive, fleet or car rental industry
Adaptability to adjust to changes in the work environment and competing demands
Strong communication skills, both verbally & written
Demonstrated drive and initiative
Proven ability to interact with customers in a professional manner
Experience performing technical configuration and installation, and quality assurance processes
Valid driver’s license required
Strong computer knowledge (Google docs, Microsoft, etc.)

We’ll value your skills and experience. We’re building a performance organization with heart and developing a pipeline of tomorrow’s leaders. Your work will be enhanced with training opportunities, a mentoring program and our Promote-from-within philosophy. We celebrate our diversity and leverage the power of many minds.

Apply Today

Insurance Member Experience Associate

Tucson, Arizona

Why work for us?

Benefits – Access to Medical, Dental, and Vision program and more!
401k Matching – $1 for $1 company match up to 4% of pay
Annual Incentive Plan – Eligibility to participate in AAA annual bonus plan
Paid Time Off – Accrual of 17 PTO days your first year, nine paid holidays annually, and 24 hours earmarked for volunteer activities

Essential Functions:

Exhibits AAA guiding principles and core values
Performs routine sales, service and operational functions for AAA Members including; MVD, cashiering, auto travel, notary and insurance sales support, with expectations for maintaining required standards, policies and procedures
Understands and actively promotes products and services to achieve individual goals in support of meeting organization goals and objectives
Overcomes obstacles that create barriers to Team Member or branch efforts
Identifies process improvement opportunities and proposes solutions
Acts as an agent for change while promoting AAA’s guiding principles and core values

Knowledge/Skills/Abilities:

Demonstrates sales and service skills. Able to effectively interact, face-to-face, with new, prospective and existing Members.
Accuracy and comfort handling money, making change, balancing cash drawer.
Good computer skills, proficient in both reading and basic arithmetic.
Good written and verbal communication skills in person and over the phone.
Ability to multitask in response to requests, requirements and Member/Team Member expectations. Ability to accept feedback and correct course as necessary.

Experience & Licenses/Certifications:

HS Diploma or GED required
Two years of sales or customer service experience in the insurance industry required
Experience working with sales and service standards and goals
Current & valid Driver's License with clean history may be required
Bonding and fingerprinting may be required
P&C License required

Work Environment/Physical Requirements:

Works in a variety of office environments where standing, walking or sitting at a desk, table or computer workstation may be required for extended periods of time. May travel by car, plane or other form of transportation to attend business meetings or conferences. May be required to work in one or more locations in a defined service area. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

#MEA

Apply Today

Member Experience Associate - Bilingual Spanish

Manteca, California

Why work for us?

Benefits – Access to Medical, Dental, and Vision program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Annual Incentive Plan – Eligibility to participate in AAA annual bonus plan
Paid Time Off – Accrual of 17 PTO days your first year, nine paid holidays annually, and 24 hours earmarked for volunteer activities

Essential Functions:

Exhibits AAA guiding principles and core values
Performs routine sales, service and operational functions for AAA Members including; DMV, cashiering, auto travel, notary and insurance sales support, with expectations for maintaining required standards, policies and procedures
Understands and actively promotes products and services to achieve individual goals in support of meeting organization goals and objectives
Overcomes obstacles that create barriers to Team Member or branch efforts
Identifies process improvement opportunities and proposes solutions
Acts as an agent for change while promoting AAA’s guiding principles and core values

Knowledge/Skills/Abilities:

Demonstrates sales and service skills. Able to effectively interact, face-to-face, with new, prospective and existing Members.
Accuracy and comfort handling money, making change, balancing cash drawer.
Good computer skills, proficient in both reading and basic arithmetic.
Good written and verbal communication skills in person and over the phone.
Ability to multitask in response to requests, requirements and Member/Team Member expectations. Ability to accept feedback and correct course as necessary.
Bilingual (Spanish) required

Experience & Licenses/Certifications:

HS Diploma or GED required
Two years of sales or customer service experience required
Experience working with sales and service standards and goals
Current & valid Driver's License with clean history may be required
Bonding and fingerprinting may be required
P&C Licensing may be required

Work Environment/Physical Requirements:

#MEA

Apply Today

Inside Sales Representative

Scottsdale, Arizona

AAA recently acquired SafeGuard, the 11th largest smart home security company in the United States, with the vision to become the most trusted brand in this industry. Safeguard, has been Protecting Arizona families and businesses for over 50 years; we are now Arizona's largest locally-operated security provider. With an A+ Better Business Bureau Ranking, we prove every day that we love being there for and helping our customers. We work hard to create an environment where you can thrive and use your skills and talents to help us deliver legendary Customer Service. You’ll help positively impact every homeowner and the communities that we serve, too.

You will be part of a team that has a MUST WIN attitude matched by an unparalleled support staff. We’re looking for hardworking, self-motivated, individuals with a professional presence. You will be working with a company and a team that is second to none and we are looking for the same!

Why work for us?

· Compensation - Non recoverable draw plus hourly equals lucrative pay!

· Benefits – Medical, Dental, Vision, and more!

· 401k Matching – $1 for $1 company match up to 3% of pay

· Paid Time Off – Accrual of 3 weeks PTO and nine holidays annually

· Career Growth – Move up your careers, internal candidates receive top priority

SUMMARY

The Inside Sales Representative is responsible for inbound and outbound B2C leads, advancing the sales process, closing new and upgrade business and achieving opportunity-based sales quotas. The Inside Sales Representative will conduct research to best qualify leads and reach business targets through telephone and email. This individual will also actively participate in the planning and execution of company marketing activities providing vital input based on his/her interactions with prospects.

JOB DUTIES

Answer inbound sales calls – to close sale and schedule install or schedule consult for Outside Sales Representative
Make outbound follow-up calls to existing clients via telephone and email cross-sell and up-sell equipment
Emphasize product/service features and benefits, quote prices, discuss credit terms, and prepare sales order forms and/or reports
Overcome objections of prospective customers
Penetrate all targeted accounts and radiate sales from within client base
Collaborate with appropriate team members to determine necessary strategic sales approaches
Create and deliver qualified opportunities to other team members
Maintain and expand the company’s database of prospects
Ensure follow-up by passing leads to appropriate team members with calls-to-action, dates, complete profile information, sources, etc.
Enter new customer data and update changes to existing accounts in the corporate database and other sales management applications
Attend periodic sales training where applicable
Appropriately communicate brand identity and corporate position

REQUIREMENTS

University or college degree a plus but not required
Two to three years of direct work experience in a inside or outside sales capacity
Demonstrated ability to convert prospects and close deals and achieve sales quotas
Solid experience in opportunity qualification, pre-call planning, call control, account development, and time management
Success in qualifying opportunities involving multiple key decision makers
Able to build and maintain lasting relationships with customers
Exceptional verbal communication and presentation skills
Excellent listening skills
Strong written communication skills
Self-motivated, with high energy and an engaging level of enthusiasm
Able to perform basic calculations and mathematical figures
Experience with customer relationship management software
Overtime as required; Saturday hours on a rotation basis is required

#SAFE

Apply Today

Life Insurance Agent

Merced, California

Insurance Sales Agent

Las Vegas, Nevada

Why work for us?

Licensing Assistance – If unlicensed, AAA NCNU will reimburse the costs of licensure
Training – You’ll attend a thorough, comprehensive, two week training program
No Overhead Costs – W-2 structure with dedicated space in a AAA branch
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan
Paid Time Off – 17 days your first year + nine holidays annually + 24 hours per year designated for volunteer work

Essential Functions:

Uses sales techniques and strong product knowledge to identify customer-specific needs to generate new sales, retain existing insureds and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.
Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Agent’s manager.
Conduct insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.
Establishes rapport with the insured that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.
Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.
Responds to customer inquiries and requests relating to insurance products and membership.
Researches and resolves complex customer service issues. Often assists the insured in initiating the first notice of loss on claims.

Knowledge/Skills/Abilities:

Strong sales skills with a history of effectively developing, tracking, following up on and closing leads.
Advanced consultative selling techniques utilizing thorough product knowledge.
Knowledge of desktop systems including but not limited to Microsoft Office software applications.

Experience & Licenses/Certifications:

HS Diploma or GED required
3 to 5 years of relevant sales or insurance industry work experience required.
Possesses or has the ability to possess active and unrestricted state issued license(s) required to place property and casualty insurance.

#IA

Apply Today

Insurance Sales Agent

Gilbert, Arizona

We're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service. We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members. We're community minded, and celebrate the growth, development and successes of our diverse Team Members.

Whether you’re just starting your journey or looking to grow your career, we’ll support you every step of the way.

Why work for us?

Licensing Assistance – If unlicensed, AAA will reimburse the costs of licensure
Training – You’ll attend a thorough, comprehensive, two week training program
No Overhead Costs – W-2 structure with dedicated space in 2-3 AAA Club-Owned Repair Shops
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 4% of pay
Annual Incentive Plan – Eligibility to participate in AAA annual bonus plan
Paid Time Off – 17 days your first year + nine holidays annually + 24 hours per year designated for volunteer work

Essential Functions:

Uses sales techniques and strong product knowledge to identify customer-specific needs to generate new sales, retain existing insureds and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.
Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Agent’s manager.
Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.
Establishes rapport with the insured that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.
Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.
Responds to customer inquiries and requests relating to insurance products and membership.
Researches and resolves complex customer service issues. Often assists the insured in initiating the first notice of loss on claims.

Knowledge/Skills/Abilities:

Strong sales skills with a history of effectively developing, tracking, following up on and closing leads.
Advanced consultative selling techniques utilizing thorough product knowledge.
Knowledge of desktop systems including but not limited to Microsoft Office software applications.

Education & Experience/Licenses & Certifications:

HS Diploma or GED required.
3+ years of relevant sales or insurance industry work experience required.
Possesses or has the ability to possess active and unrestricted state issued license(s) required to place property and casualty insurance.

#IA

Apply Today

Insurance Sales Associate

Fairfield, California

Why work for us?

Licensing Assistance – If unlicensed, AAA NCNU will reimburse the costs of licensure
Training – You’ll attend a thorough, comprehensive, three week training program in our Walnut Creek headquarters
No Overhead Costs – W-2 structure with dedication space in a AAA NCNU branch
Compensation - Base plus bonus platform with eligibility of annual merit increase and first year production bonuses
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan
Paid Time Off – Ten hours per month, ten holidays annually, one floating holiday and 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Job Summary

Insurance Associates serve our Members by selling them the Property & Casualty and Roadside Assistance insurance that meets the Member’s needs. Individuals in this role are accountable for achieving assigned sales goals while providing an exceptional Member experience. Primary responsibilities include soliciting new business, serving existing insured Members, and retaining policies. Insurance Associates participate in promotions, events, marketing activities, and the cross-sell of AAA insurance products. Insurance Associates are professionals who guide our Members in the purchase of appropriate products and coverage under managerial supervision.

Responsibilities:

Uses sales techniques and product knowledge to identify customer-specific needs to generate new sales, retain existing insured’s and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.
Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Associate’s manager.
Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.
Consistently provides all Members with a sales and service experience that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.
Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.
Responds to customer inquiries and requests relating to insurance products and membership.
Researches and resolves customer service issues. Often assists the insured in initiating the first notice of loss on claims.

Education & Experience/Licenses & Certifications:

High school diploma or GED required. Bachelor's degree in a relevant field preferred.
2 to 4 years of sales experience required. Insurance industry work experience preferred.
Ability to acquire an unrestricted state issued license(s) required to place property and casualty insurance within fourteen (14) calendar days of start date. Depending on start date, active property and casualty license(s) may be required.

Apply Today

Life Insurance Agent

Los Gatos, California

AAA is known for providing exceptional products, service and experiences to our members. Life insurance is no exception. Our unique Life Insurance Specialist role works collaboratively with branch teams to provide a knowledgeable examination of our members life insurance needs.

Why work for us?

No Overhead Costs – W-2 structure with dedication space in a AAA NCNU branch
Training - Accelerated training program for experienced agents
Compensation - Base plus commission platform with eligibility of annual merit increase, renewals and first year production bonuses
Benefits – Medical, Dental , Vision
401k Matching – $1 for $1 company match up to 6% of pay
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan
Paid Time Off – Ten hours per month, ten holidays annually, one floating holiday and 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Life Insurance Specialist Responsibilities

Provide life sales support and training on lead development and identification for frontline team employees, Insurance Sales Agents (P&C), and other staff
Keep current in the industry by maintaining continuing education for licensure, as well as consistently staying well-informed of updates, changes and other developments in policy and/or external practices
Develop an annual business plan that includes input and involvement with your manager to ensure goals are met and responsibilities are determined, including new business life sales, quality standards, as well as building outstanding customer relationships.
Follow company-approved sales processes during the completion of any required financial, activity and sales reporting
Review plan objectives and reassess strategies in order to align performance relative to annual sales goals
Ensure compliance with and AAA Life regulations, as well as external regulations

Education & Experience/Licenses & Certification

High School Diploma or GED; a valid driver’s license; and an active State Resident Life Insurance License.
Bachelor’s Degree in a related area or an equivalent combination of education and experience and a minimum 6 months experience in Life Insurance and/or Annuity Sales.
CLU, ChFC and/or LUTCF Designations a plus.

#LifeSales

Apply Today

Life Insurance Agent

Carson City, Nevada

Essential Functions

• Maximizes life insurance market penetration with current members and property/casualty insureds and stays vigilant for new sales opportunities. Maintains high quality production and persistency standards to assure profitable growth. Identifies and develops sales opportunities within the community. Follows company approved sales process in the completion of required financial, activity and sales reporting.

• Provides life sales support and training on lead development and identification for the frontline employees, Insurance Sales Agents (P/C) and other staff who come in contact with members/ insureds. Establishes and maintains strong working relationships with front line employees, Sales Agents and the branch management team. Notifies Agents in a timely manner of result with referred lead. Provides leads from life insureds and other calls to Sales Agents for other products/services, i.e., membership, auto/homeowners and travel insurance.

• Stays well-informed of changes and developments in policy and/or external practices. Attends meetings to obtain information, provide input, keep lines of communication open, stay updated and offer sales ideas when appropriate. Keeps current in industry; maintains continuing education for licensure.

• Develops annual business plan with input and involvement from the Life Sales Manager to meet goals and determine responsibilities, including new business life sales, quality standards, as well as building outstanding customer relationships. Reviews plan objectives and reassesses strategies to align performance relative to annual sales goals.

• Ensures compliance with NCNU and AAA Life and regulations, as well as external regulations

Knowledge/Skills/Abilities

• Strong interpersonal, presentation and communication skills needed to interact with staff, members and insureds effectively

• Ability to cultivate relationships with peers and staff; educates staff to make referrals to Life Insurance

Agents

• Computer skills in basic software applications, and navigating business applications specific to life insurance

• Demonstrated skills in selling life insurance and annuities; Skills to develop, track and effectively follow up on leads (preferred)

• Strong knowledge in sales techniques, life product line illustrations, features and benefits (preferred)

• Demonstrated skills in prospecting and lead generation abilities (preferred)

• Bilingual communication skills (preferred)

Life Insurance Agent (BA05A3)

Education & Experience / Licenses & Certification

• High School Diploma or GED

• Valid Automobile Operator's License

• Active State Resident Life Insurance License

• Bachelor's degree in related area or an equivalent combination of education and experience

(preferred)

• 1+ years experience in Life Insurance and/or Annuity Sales (preferred)

• CLU, ChFC and/or LUTCF Designations (preferred)

Work Environment/Physical Requirements

Works in an office environment sitting at a desk, table or computer workstation for extended periods of time. May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

Competency

Results Orientation (Intermediate) Customer Centricity (Intermediate) Drive and Initiative(Intermediate) Interpersonal Savvy (Proficient) Negotiating (Learning)

#life sales

Apply Today

Lube Technician

Peoria, Arizona

Business Development Specialist - GIG Car Share

Berkeley, California

Located in Downtown Berkeley, A3Ventures is the innovation lab and capital investment engine of AAA NCNU. We invest in ideas and build products that help our Members and communities navigate the future.

The first venture to be launched by A3Ventures is GIG Car Share, Northern California's first one-way car share business – positioned at the intersecting trends of mobility, collaborative consumption, and sustainability. We are looking for a Business Development Specialist to join our team.

As a Business Development Specialist with GIG Car Share, you will be the backbone and a founding member of A3Ventures’ Business Development Team. You will work closely with the Business Development Manager and the New Market Development Team to coordinate strategic outbound campaigns penetrating target customer segments and accounts. Our ideal candidate has a proven ability to identify and prospect new opportunities that fill the pipeline, is responsible for prospecting new partner leads from a cold relationship to a warm one, generates interest in offering and initiates partner meetings, and eventually is responsible for autonomously closing partnership agreements. Additonally, you will buid tools, collateral, operational frameworks, and particpate in strategy formation. You will wear many hats.

Your primary objective is to support the closing of new customer agreements and partnerships for GIG Car Share’s B2B2C channel – driving revenue. You will have a great opportunity to grow within this role under the direct mentorship of the Business Development Manager on a nascent and expanding team.

Successful candidates should exhibit the following traits:

A team player who will add value to the business development organization from a production standpoint. We encourage active collaboration, healthy competition, and fun.
Ambitious, motivated, and desirous of making an impact at the ground level
You are adaptable and thrive in new situations where you can think on your feet
You possess an analytical mindset and revenue-driven orientation while thriving in an environment of fast testing, measuring, and iterating in pursuit of business objectives.
Strong track record of high performance in a previous relevant role
Positive attitude and an eagerness to learn; relentless self-starter
Ability to thrive in a fast-paced work environment
A desire to pursue a career in business development or sales. Within mobility is a plus.
Genuine curiosity in people, markets, technology, and business landscapes, with excellent research skills, listening skills, and a desire to learn and communicate why our products are some of the most innovative on the market addressing consumer and business challenges

Requirements:

2-5 years experience in business development or sales in a technology-driven organization
Previous sales experience required. Startup experience is a major plus.
Experience and comfort with prospecting and outbound meetings. Experience with tracking activity in Salesforce is a plus.
Bachelor’s degree
Excellent communication skills - written and verbal

#Innovation

Apply Today

Life Insurance Agent

Chico, California

Essential Functions

Maximizes life insurance market penetration with current members and property/casualty insureds and stays vigilant for new sales opportunities. Maintains high quality production and persistency standards to assure profitable growth. Identifies and develops sales opportunities within the community. Follows company approved sales process in the completion of required financial, activity and sales reporting.
Provides life sales support and training on lead development and identification for the frontline employees, Insurance Sales Agents (P/C) and other staff who come in contact with members/ insureds. Establishes and maintains strong working relationships with front line employees, Sales Agents and the branch management team. Notifies Agents in a timely manner of result with referred lead. Provides leads from life insureds and other calls to Sales Agents for other products/services, i.e., membership, auto/homeowners and travel insurance.
Stays well-informed of changes and developments in policy and/or external practices. Attends meetings to obtain information, provide input, keep lines of communication open, stay updated and offer sales ideas when appropriate. Keeps current in industry; maintains continuing education for licensure.
Develops annual business plan with input and involvement from the Life Sales Manager to meet goals and determine responsibilities, including new business life sales, quality standards, as well as building outstanding customer relationships. Reviews plan objectives and reassesses strategies to align performance relative to annual sales goals.
Ensures compliance with NCNU and AAA Life and regulations, as well as external regulations

Knowledge/Skills/Abilities

Strong interpersonal, presentation and communication skills needed to interact with staff, members and insureds effectively
Ability to cultivate relationships with peers and staff; educates staff to make referrals to Life Insurance

Agents

Computer skills in basic software applications, and navigating business applications specific to life insurance
Demonstrated skills in selling life insurance and annuities; Skills to develop, track and effectively follow up on leads (preferred)
Strong knowledge in sales techniques, life product line illustrations, features and benefits (preferred)
Demonstrated skills in prospecting and lead generation abilities (preferred)
Bilingual communication skills (preferred)

Education & Experience / Licenses & Certification

High School Diploma or GED
Valid Automobile Operator's License
Active State Resident Life Insurance License
Bachelor's degree in a related area or an equivalent combination of education and experience
(preferred)
1+ years experience in Life Insurance and/or Annuity Sales (preferred)
CLU, ChFC and/or LUTCF Designations (preferred)

Work Environment/Physical Requirements

#LifeSales

Apply Today

Digital Lifecycle Lead

Walnut Creek, California

Why Work for us:

· Impact. Play a key role in innovating the future of auto repair while reinventing AAA and the value propositions we deliver to over 6 Million Members.

· Development. Our team is designed to grow business and business leaders. We intend for you to demonstrate your capabilities and leadership skills and earn rapid advancement.

· Recognition. We offer a competitive total compensation package including salary, performance bonus, benefits, and 401(k) company match and discretionary contributions.

· Lifestyle. We do honorable work, and we practice our values: humility, integrity, teamwork, and service.

As the Digital Lifecycle Lead you will work with the Membership Product Team and the Senior Digital Marketing Lead to develop life cycle programs within digital channels, spanning acquisition, onboarding, engagement, retention, cross-sell, win-back, and saves. You will need to be passionate about discovering customer journeys and designing digital marketing programs to engage prospects and Members throughout their relationship with AAA. Using A/B test results, you will take the initiative to optimize campaigns using the knowledge gained.

The role will uncover valuable trends through data analysis, map customer journeys, define customer segmentation, develop a marketing plan to deliver success against these customer segments and phases, build a testing roadmap, and work with key stakeholders to execute this roadmap across a variety of digital marketing channels.

Core Job Responsibilities

Develop marketing plans to drive Membership acquisition conversion, engagement, retention, cross-sell, win-back, and saves by defining customer segments, and building/testing a campaign roadmap to deliver results.
Work closely with the Memberships Senior Digital Marketing Lead to nurture digital prospects thereby increasing the conversion rate.
Collaborate with the Membership Product Marketing Team to drive retention, cross sell and engagement through digital channels.
Uncover new audiences and journeys by working with the Digital Membership Analyst
Oversee the deployment of campaigns with 3rd party vendors including budgeting forecasting and adherence to goals.
Perform day-to-day management of online marketing campaigns; use benchmarks and analytics to maximize performance and drive campaign optimization.
Deep dive into conversion, engagement and retention performance, and report on weekly progress with leadership.
Keep up-to-date with the latest trends and best practices in digital and online marketing and measurement; identify trends and insights and make recommendations.

Knowledge, Skills and Abilities

Seasoned marketer with deep customer lifecycle marketing knowledge, and broad marketing experience across a wide span of disciplines including strategy, digital media channels, acquisition, engagement, and/or product marketing.
Experience working cross-functionally across internal and external teams, and driving conversion and engagement programs.
An aptitude for data analysis. A mind for innovation, thinking big, and learning through testing.

Strong project management skills and ability to manage multiple, competing priorities simultaneously.
Able to work well with teams and have a positive, goal-oriented attitude.
Excellent verbal and written communication skills. Clear and concise presentation skills to peers and management level.
A passion for the Member experience.

Experience with Google Analytics 360 and Tealium Audiencestream a plus.

Education and Experience

College degree
5 years digital marketing experience
2 years Consumer Lifecycle Marketing experience

Apply Today

Corporate Security Specialist

Walnut Creek, California

Why Work for us:

· Impact. Play a key role in innovating the future of auto repair while reinventing AAA and the value propositions we deliver to over 6 Million Members.

· Development. Our team is designed to grow business and business leaders. We intend for you to demonstrate your capabilities and leadership skills and earn rapid advancement.

· Recognition. We offer a competitive total compensation package including salary, performance bonus, benefits, and 401(k) company match and discretionary contributions.

· Lifestyle. We do honorable work, and we practice our values: humility, integrity, teamwork, and service.

Our Corporate Security Specialist will be centered at Headquarters in Walnut Creek, CA. The Security Specialist will foster a secure environment by being keenly aware of potential risks and systematically improve security procedures at Headquarters and field operations. Under the direction of the Manager, Security Programs, the Security Specialist will implement and drive various security initiatives such as security investigations, workplace violence mitigation, physical security, executive protection and enforce security protocols.

Essential Functions

Responsible for physical security, executive protection and incident investigation at Headquarters and in field operations.
Adept at problem solving, multi-tasking, and remains composed in high-stress situations.
Professional demeanor, customer service attitude and a positive communication style.
Good judgement in stressful situations and results driven persona.
Ability to work with people effectively from various backgrounds to include C Suite executives.
Working knowledge of Microsoft Office Suite products, including PowerPoint, Word and Excel.
Ability to maintain a high degree of confidentiality.
Aptitude for clear and effective written and verbal directions.
Support other business partners (HR, Legal , Facilities) in a competent manner.
Conduct security awareness training for staff
Log and track security incidents, recognizes and anticipates trends to recommend appropriate action

Skills/Effort/Accountabilities

Problem Solving - Identifies problems, lists the possible solutions, evaluates options, and selects options to find solutions to problems. Designs solutions. (Intermediate)

Communication - Ability to convey information to another effectively and efficiently. Business managers with good verbal, non verbal and written communication skills help facilitate the sharing of information between people within a company for its commercial benefit. (Intermediate)

Stress Management/Composure - Ability to be calm, confident, and in control. (Intermediate)

Physical Security - The protection of personnel, hardware, software, networks and data from physical actions and events that could cause serious loss or damage to an enterprise, agency or institution. This includes protection from fire, flood, natural disasters, burglary, theft, vandalism and terrorism. (Intermediate)

Incident Investigation - Account and analysis of an incident based on information gathered by a thorough examination of all contributing factors and causes involved. (Intermediate)

Education/Experience/Training

MInimum 3 years of related work experience (Required)
Equivalent to an Associate’s Degree - 60 college credits (Preferred)
California CCW permit and advanced firearms training (Required)
Must be a graduate of a reputable executive protection course (i.e. Oatman,ESI,EPI,SECFOR,GDB,ITG,Trojan) (Required)
Advanced First Aid, CPR, AED certified- Prefer EMT-B (Required)
Some corporate security experience in the Fortune 500 (Required)
Previous experience dealing with potential threats and volatile situations (Required)
Travel- 80% - Northern California and Western States

Apply Today

Principal Business Analyst

Walnut Creek, California

AAA…we're one of the largest Membership organizations in the country and you’ve probably heard of us or seen our stickers, but there’s a lot to us that you don’t know about. Here are a few things you may not know:

We’re big – We have a presence in 7 states, serve over 6 million Members, and generate $4 Billion in sales
We’re diverse – We have many products and services including road side assistance, auto repair, insurance, travel advisory, and DMV services
We’re innovative – We invest in an incredible amount of innovation through our innovation arm, A3Ventures, where we both invest in other businesses through venture capital and start our own businesses; check pit Gog Car Share and AAA House Manager: https://www.a3ventures.co/
We’re leading edge – We are helping pioneer the autonomous vehicle market, operating the largest autonomous vehicle testing facility in the country… and we run our own autonomous vehicle on the Las Vegas Strip
We’re service oriented – The selling, the innovation, the size, it’s all in an effort to better serve our members, which is the underlying motive in all our decisions
We care – AAA is committed to communities and have many community based programs including AAA School Safety Patrol, Car Seat Inspection, and disaster preparedness

Job Description

You will be part of a small and talented Data Analytics team focused on identifying trends and developing solutions for the sales organization. As a senior member of the Data Analytics group, you will be responsible for working directly with business users, building scalable data visualizations in Tableau, and performing ad-hoc analysis on business problems that provide actionable insights. Projects will range from quick ad-hoc analysis requested by senior leadership to long term initiatives that set the strategy of the sales organization. You will be expected to provide guidance, mentorship, and training to help develop the team as well as others in the broader organization.

Key Responsibilities

Architect and develop end to end scalable analytical solutions with Tableau
Develop strong collaborative relationships with key partners in Sales, Sales Operations, Finance and Marketing teams
Simplify complex business problems and extract insights from large data sets
Architect and develop analytical solutions that provide insights
Develop SQL queries, scripts, user defined functions, views, and triggers for business logic implementation

Requirements

8+ years of hands-on experience in architecture and design of enterprise data solutions, applications, and integrations; or
BS/BA in computer science, engineering, or business with 5+ years of experience
Ability to lead your own projects and work independently once given a direction
Advanced data visualization skills
Experience working directly with business users to build reports and dashboards as well as solving business questions with data
Expertise with business intelligence solutions, Tableau preferred
Ability to work directly with executives, engineers, and analysts when it comes to defining metrics, crafting solutions and providing insights
Knowledge of or experience with agile methodology
Strong communication, presentation and interpersonal skills
Experience with SQL a plus
MBA is a plus

Apply Today

Branch Insurance Agent

Phoenix, Arizona

Why work for us?

Licensing Assistance – If unlicensed, AAA will reimburse the costs of licensure
Training – You’ll attend a thorough, comprehensive, two week training program
No Overhead Costs – W-2 structure with dedicated space in a AAA branch
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 4% of pay
Annual Incentive Plan – Eligibility to participate in AAA annual bonus plan
Paid Time Off – 17 days your first year + nine holidays annually + 24 hours per year designated for volunteer work

Essential Functions:

Uses sales techniques and strong product knowledge to identify customer-specific needs to generate new sales, retain existing insureds and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.
Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Agent’s manager.
Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.
Establishes rapport with the insured that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.
Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.
Responds to customer inquiries and requests relating to insurance products and membership.
Researches and resolves complex customer service issues. Often assists the insured in initiating the first notice of loss on claims.

Knowledge/Skills/Abilities:

Strong sales skills with a history of effectively developing, tracking, following up on and closing leads.
Advanced consultative selling techniques utilizing thorough product knowledge.
Knowledge of desktop systems including but not limited to Microsoft Office software applications.

Education & Experience/Licenses & Certifications:

HS Diploma or GED required.
3+ years of relevant sales and insurance industry work experience required.
Possesses or has the ability to possess active and unrestricted state issued license(s) required to place property and casualty insurance.

#IA

Apply Today

Product Manager II

Walnut Creek, California

Why Work for us:

· Impact. Play a key role in innovating the future of auto repair while reinventing AAA and the value propositions we deliver to over 6 Million Members.

· Development. Our team is designed to grow business and business leaders. We intend for you to demonstrate your capabilities and leadership skills and earn rapid advancement.

· Recognition. We offer a competitive total compensation package including salary, performance bonus, benefits, and 401(k) company match and discretionary contributions.

· Lifestyle. We do honorable work, and we practice our values: humility, integrity, teamwork, and service.

Our Product Manager, under minimal supervision, supports multiple products within a line of business. They monitor and maintain documentation of enhancements, issues and systems defects and report on trends and opportunities for improvement. They will also apply industry best practices and execute established product strategy to assigned work or projects.

CORE COMPETENCIES

• Seeks ongoing improvements to the organization’s processes and procedures.

• Reprioritizes daily tasks to ensure that newly emerging, urgent issues are resolved without losing sight of longer-term projects.

• Sets standards, timelines, priorities and approaches to help team complete and deliver assignments on time.

• Takes advantage of available resources to complete work efficiently; coordinates with internal and external partners.

• Allocates appropriate amounts of time for completing own and others’ work; develops timelines and milestones.

• Demonstrates effective techniques in holding meetings, planning time, setting priorities, setting timelines and deadlines, and making effective use of time.

• Performs independently; informs managers of projects’ progress and issues encountered;

recommends solutions.

• Oversees project completion of less experienced team members; provides guidance to senior level team members on highly complex assignments or projects with a major impact.

ESSENTIAL JOB FUNCTIONS AND PRIMARY DUTIES

• Manages multiple projects related to the Web, systems or applications, tracking key requirements and metrics to ensure that the final product meets objectives.

• Leads more complex product development or enhancement activities, including a comprehensive analysis of the market, competitive position and customer research.

• Mentors, guides and influences other product managers in defining the product strategy and roadmap for assigned business, systems or application products.

• Proposes and recommends goals, metrics and objectives for online products, applications or systems and plans assigned projects to help achieve department goals.

• Provides input to recommended changes to policies and guidelines.

WORK RELATIONSHIPS

• Acts as point of contact for the relationship with business and technology partners to gather and understand requirements, and to deliver product roadmap.

• Works actively with the business and team to resolve issues.

• Exercises discretion in determining priorities and the best methods to use when directing team efforts and resolving product design or enhancement challenges.

• Provides research or develops options, and makes recommendations to effectively address design and enhancement issues.

• Integrates work schedules and collaborates with engineers.

EDUCATION AND EXPERIENCE/LICENSES AND CERTIFICATION

• Bachelor of Science degree in a relevant discipline from an accredited college or university and eight years related experience or an equivalent combination of education and experience.

• Experience directly related to technical product management, customer relationship management or products, systems or applications experience.

• Knowledge of and ability to apply Agile principles and practices.

• Experience influencing, coaching, guiding and mentoring other employees.

PREFERRED JOB REQUIREMENTS

• Ten years related experience

• Knowledge and experience with cloud-based platforms.

• Knowledge and understanding of competitive analysis, functionality requirements definition, business requirements definition, basic marketing principles, return on investment analysis, etc.

• Experience with Agile and Scrum methodologies.

Apply Today

Insurance Sales Agent

Washington, Utah

Why work for us?

Licensing Assistance – If unlicensed, AAA NCNU will reimburse the costs of licensure
Training – You’ll attend a thorough, comprehensive, two week training program
No Overhead Costs – W-2 structure with dedicated space in a AAA branch
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan
Paid Time Off – 17 days your first year + nine holidays annually + 24 hours per year designated for volunteer work

Essential Functions:

Uses sales techniques and strong product knowledge to identify customer-specific needs to generate new sales, retain existing insureds and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.
Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Agent’s manager.
Conduct insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.
Establishes rapport with the insured that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.
Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.
Responds to customer inquiries and requests relating to insurance products and membership.
Researches and resolves complex customer service issues. Often assists the insured in initiating the first notice of loss on claims.

Knowledge/Skills/Abilities:

Strong sales skills with a history of effectively developing, tracking, following up on and closing leads.
Advanced consultative selling techniques utilizing thorough product knowledge.
Knowledge of desktop systems including but not limited to Microsoft Office software applications.

Experience & Licenses/Certifications:

HS Diploma or GED required
3 to 5 years of relevant sales or insurance industry work experience required.
Possesses or has the ability to possess active and unrestricted state issued license(s) required to place property and casualty insurance.

#IA

Apply Today

AAA Club Owned Fleet is Hiring! Tow Truck Drivers & Battery/Light Service Technicians

Concord, California

Job Fair!!!

We are hiring for our Concord, Richmond and Hayward locations!

Date: Thursday, February 20th, 2020 from 10:00am-2:00pm

165 Mason Circle, Concord, 94520

Please pre-register by applying on the link below.

Dress is Business Casual, and Please bring Resume

Why work for us?

Great Pay - $20.81/hour + a 5% increase at 6 months
Training – You’ll attend a thorough, comprehensive, three week training program
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan
Paid Time Off – Ten hours per month, ten holidays annually, one floating holiday and 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

We are looking for candidates with:

Excellent customer service skills!
Flexibility to work swing shift and weekends
Ability to drive a manual/automatic shift vehicle
Customer service skills and the ability to interact with a wide-range of people
Basic automotive knowledge and at least 6 years’ experience operating a motor vehicle with a valid driver's license
Basic computer knowledge
Bilingual communication skills a plus
High School Diploma or GED equivalent required
Vocational technical automotive training/certification or equivalent experience (preferred)

Essential Functions

Driving and operating a service vehicle (i.e. loading/towing vehicles, flat tire changes, lock-out, fuel delivery services, etc.)
On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving
Utilizing on-board computer, radio communications, and mapping systems
Completion of daily paperwork (i.e. call-logs, battery invoices, cash receipts, etc.)
Inspecting and submitting maintenance reports of company vehicles for safe and efficient operation
Education and training. I.E.: AAA Compliance Training, RPST,TSAAC, Lock-out, PSP, Battery Service Training

Work Environment/Physical Requirements

Works outdoors at vehicle sites when servicing vehicles. Lifting and carrying tires and parts, weighing up to 50 pounds, several times a day; bending, kneeling and stooping as required for service calls. Works in all weather and all traffic conditions. Vehicle recovery sites may be wet, messy and hazardous.
If needed for identification purposes, a photograph may be obtained after an offer of employment is made and accepted. Service Providers are required to provide a photograph for identification purposes.

#ERSDriver

#CHI

Apply Today

Content Marketer, A3Ventures

Berkeley, California

Job Summary

Develop short and long term content distribution strategies for full-funnel content marketing, from engagement to purchase. Create and curate A3 Ventures team content channels, to include blogs, articles, social media, website, email, and in-app campaigns for A3 Ventures teams. Help drive thought leadership and other public communications for A3V and MWG innovation organization.

Job Description

Develop short and long term content distribution strategies for full-funnel content marketing, from engagement to purchase. Create and curate A3 Ventures team content channels, to include blogs, articles, social media, websites, email and in-app campaigns for A3 Ventures teams. Help drive thought leadership and other public communications for A3V and MWG innovation organization.

Job Responsibilities

Develop short and long term content distribution strategies for full-funnel content marketing, from engagement to purchase. Create and curate A3 ventures team content channels, to include blogs, articles, email and in-app campaigns for A3 Ventures teams.
Working with PR team members, implement the public engagement plan for respective A3 venture teams and A3V as a whole, working across publishing platforms, social media channels and events.
Serves as the subject matter expert on successful content distribution strategy and execution across channels e.g. social, email, SEO. Turn insights into relatable, relevant and consumable content.
Work closely with key stakeholders to ensure the delivery of the right message to the right audience in the right way to advance A3V product marketing and the AAA brand.
Write, edit and/or curate a broad variety of marketing content. Work with a wider team to plan, write, and post content across content and social media channels. Hands on copy writing in disciplines including but not limited to editorial, advertorial, social, email. Source and coordinate outsource content creation, copywriting, photography
Effective use of content and CRM platforms
Listen, research and analyze: Monitor organic content and engage when appropriate. Report, analyze, and recommend changes based on social media platform performance. Keep up to date with emerging social media platforms and inform wider team on application potential.

Knowledge, Skills and Abilities

Understanding of digital content marketing and digital content strategy best practices, including interactive content formats
Ability to convey complex subject matter clearly and without changing the meaning
Product marketing experience strongly preferred
Experience with social media, SEO, or digital publishing required
Experience with design, production, and other aspects of publications a plus

Education and Experience

8+ years of content strategy and management experience, ideally at a technology company
Bachelor’s degree in Journalism or related field Experience in executive communication is preferred

Apply Today

Senior Analyst, Mergers and Acquisitions

Berkeley, California

Located in downtown Berkeley, A3Ventures is the innovation lab and capital investment engine of AAA. We anticipate needs and shape innovations to help people make sense of our rapidly changing world.

A3Ventures is currently seeking a Senior Analyst to join the Corporate Venture Capital and Acquisitions team. The ideal candidate will support A3Ventures' acquisition group develop an understanding of inorganic growth opportunities for AAA and develop an acquisitions strategy that combines AAA strengths with these target companies. This individual will assist with writing investment theses that align the strengths of AAA with acquisition opportunities in the outside market. They will then collaborate on search initiatives to identify potential acquisition targets. To do this, they will work with brokers, bankers, and leverage outbound outreach coupled with AAA’s internal resources to help source/identify opportunities. Following target identification, this role encompasses comprehensive management of the due diligence process, including financial model development (discounted cash flow, comparable and precedent transactions), operational diligence, legal diligence, integration analysis, etc. This candidate will be responsible for helping opportunities move through the pipeline to closing. Additionally, the candidate will assist with management of AAA’s existing Venture Capital portfolio.

Job Description:

Produce research that refines AAA’s acquisitions strategy in key focus areas including the creation of market landscapes and research documents analyzing target markets
Develop investment theses based on these market landscapes and AAA’s competitive advantages
Assist in sourcing deals using internal efforts as well as advisory services
Lead industry, business and financial analysis and due diligence of companies of interest. This includes executing a comprehensive diligence process utilizing legal counsel, industry experts, bankers, brokers, accountants, and AAA stakeholders with strong attention to detail, and drive to completion
Analyze target companies, and how they might align with AAA’s strategic plans, including: synergy analysis, financial modeling and valuation assessment
Contribute to sourcing process that identifies high-quality potential acquisition targets by developing top-down and bottoms-up industry analysis
Present acquisition recommendations and supporting materials to internal stakeholders and/or AAA MWG investment committee
Contribute to lead/deal database and acquisition tracking processes
Write internal industry/sector research that provide market updates (M&A activity, pertinent trends, etc.)

Knowledge and Skills:

5+ years of experience in investment banking, private equity, M&A, venture capital or valuation
Strong financial modeling experience (DCF, LBO, etc.), with an emphasis on valuation methodologies
Strong interest in the insurance, auto repair, home security, travel, home maintenance/home services markets, including keeping abreast of the latest trends and technologies in those spaces
Proven ability to think strategically about industries, markets, competitive landscapes
Strong analytical and quantitative skills; proficiency with corporate financial statements and GAAP accounting
Proven ability to work independently, while managing multiple projects, often under tight deadlines
Excellent written, verbal and interpersonal communication skills, including the ability to succinctly distill a large quantity of information and financial analysis for executive consumption
Team player possessing a strong drive to add value
Results focused individual with the ability to execute
Familiarity with AAA products and procedures preferred

Education:

MBA, CFA or equivalent experience preferred
BA/BS from an accredited University

Working Environment:

Primarily office job location
Up to 30% travel for conference, meetings, etc.

Apply Today

Marketing Program Lead, GIG Car Share

Berkeley, California

A3Ventures is the innovation lab and capital investment engine of AAA Northern California, Nevada & Utah. We invest in ideas and build products that help our Members and communities navigate the future.

GIG Car Share is pioneering one-way car sharing, showing how technology can make travel easier, cheaper and better for the environment.

In 2017, we launched Gig to provide a more convenient, affordable and environmentally-friendly transportation option. The service is entirely accessible via app – Gig Members can sign up in minutes and locate a nearby car. Gig has over 750 cars and serves seven cities across two regions.

We are looking for a Product Marketing Lead to join our marketing team, who will lead product adoption and growth in the Bay Area.

What you’ll do:

Identify opportunities by leading and synthesizing industry, competitor, and Member research
Develop and execute marketing strategies including segmentation, value proposition, budget, and channel strategy.
Create go-to-market strategy and launch Gig in a new market
Manage marketing campaigns and working with agencies to deliver high-quality creative results.
Exercise a data-centric approach to measure growth, determine campaign efficiency and answer the right questions.
Collaborate with cross-functional stakeholders to plan projects, define milestones, assign resources, assess risks, and help projects meet business objectives, deadlines, and budget requirements.
Manage large budgets for multiple programs which are complex in nature. Proactively manage budget and ensure forecasted expense targets are met.

Why work for us?

Impact. Reinvent AAA and the services we deliver to 50+ million Members whose lives we help improve.
Development. Our team is designed to incubate not just business concepts but also business leaders.
Recognition. We offer a competitive total compensation package including salary, performance bonus, benefits, and 401(k) company match and discretionary contributions.
Lifestyle. We do honorable work, and we practice our values: respect, integrity, teamwork, and service.

Experience:

7+ years of experience in product marketing, go-to-market; experience working in technology, or transportation is preferred
Experience working on product marketing throughout a product's lifecycle
Experience planning, budget tracking, and reporting on marketing initiatives’ performance
Experience working in, or leading engagements with, marketing agencies
Bachelor's degree required, and an MBA is preferred

Characteristics:

You use good judgment, and you contribute to strategy and align your actions to support it.
You apply disciplined fact-based judgment, balance rewards and risks, and deliver on commitments.
You have excellent communication skills and can translate complex details into simple user content.
You have superior analytical skills, and you consistently demonstrate structured thinking.
You know how to evolve your thinking and strategy based on research, data, and industry trends.
You have excellent interpersonal and teaming skills and the ability to work well with a range of people.
You have exceptional organizational, planning, and project management skills.
You exhibit strong attention to detail, follow-through, and accountability.
You have advanced data analytics skills and excellent business writing skills.
You have a passion for driving deep levels of Member engagement and retention.
You have a strong interest in mobility, urbanization, sustainability, and community building.

Apply Today

Auto Repair Manager

Goodyear, Arizona

Why AAA?

Competitive commission plan with a weekly guarantee, monthly bonus and incentive plan
Exceptional benefits within 30 days of hire, to include 401k matching
15 Paid Days off and no Sunday work hours
A free AAA Membership and numerous employee discount

ESSENTIAL FUNCTIONS:

Develops strategic and tactical plans for business expansion opportunities. This includes preparing annual budgets and business plans, additional financial, market and business analysis as needed.
Responsible for executing behavioral tactics to achieve established goals.
Works closely with Emergency Road Service and AAA Managers to ensure effective support of repair operations.
In partnership with leadership, develop marketing campaigns, promotional copy and tracks success.
Collaboratively supports others lines of business to develop and coordinate opportunities to maximize COR’s exposure and supports cross-sell product opportunities.
Plans, recruits and selects the talent required to grow the business.
Provides active, engaged leadership through behavioral coaching and mentoring.
Conducts performance evaluation and performance management activities for employees.
Champion of Team Member engagement ensuring all Team Members understand how their work is connected and important to corporate strategy.
Understands and manages to a profit and loss statement. Manages activities to drive results.
Reviews metrics to determine efficiencies and recommend products, solutions and best practices.
Responsible for large vendor relationships and commercial business offers.

KNOWLEDGE/SKILLS/ABILITIES:

Highly developed leadership skills, quantitative and analytical skills with a proven ability to make data-driven decisions
Ability to communicate effectively - verbal and written.
Strong change management skills and the ability to operate in an environment of ambiguity.
Ability to work cross-functionally across many business units and functions.
Financial management experience, proficient math skills and adept at statistical analysis.
Ability to write and execute business and financial plans.
Working knowledge of Microsoft Office products.
Automotive/mechanical background (preferred).
5+ years Industry experience in providing repair, maintenance, and/or emergency road services for passenger and/or commercial vehicles (preferred).
5+ years management or leadership experience (Does not have to be in addition to 5+ years industry experience, above).
Bachelor's degree in related area or an equivalent combination of education and experience (preferred).
ASE Certification (preferred).
Knowledge of equipment/tool operation and diagnostic/repair procedures (preferred).
Ability to drive vehicles equipped with manual transmission (preferred).

Apply Today

Senior Auditor

Walnut Creek, California

Why Work for us:

Impact. Play a key role in innovating the future of auto repair while reinventing AAA and the value propositions we deliver to over 5.9M Members.
Development. Our team is designed to grow business and business leaders. We intend for you to demonstrate your capabilities and leadership skills and earn rapid advancement.
Recognition. We offer a competitive total compensation package including salary, performance bonus, benefits, and 401(k) company match and discretionary contributions.
Lifestyle. We do honorable work, and we practice our values: humility, integrity, teamwork, and service.

Our Senior Auditor leads moderate to complex audits/projects. Provides assistance to Audit Management in the evaluation of AAA NCNU’s system of internal controls and execution of audit tests and programs. Periodically directs the work of other auditors. Looks for opportunities to improve the efficiency and effectiveness of policies and procedures.

Key Responsibilities

Performs risk assessments to determine audit scope (areas of testing) for moderate to moderate to highly complex audits/projects.
Defines audit objectives and programs to test internal controls for moderate to highly complex audits/projects.
Develops test methodologies for moderate to highly complex business processes. Performs testing to evaluate the design, accuracy and adequacy of internal controls.
Identifies deficiencies and develops recommendations for risk mitigation and process improvement.
Prepares draft audit reports.
Communicates audit results to business unit management and obtains commitment to resolve observations.
Provides consultation to business units and project managers on internal controls and process dependencies between organizational units.
Assigns, reviews and evaluates the work of other auditors and provides input to management for audits/projects he or she is leading.
Periodically conducts and/or supports investigations of abuse or irregularities.

Knowledge/Skills/Abilities

Language skills sufficient to communicate clearly with employees at all levels in the organization in writing, by phone and in person
Ability to quickly comprehend the critical inputs, outputs and processes within a variety of business units and apply that understanding to planning, assignment, and/or execution of tasks for an audit project
Ability to apply critical thinking and analytical techniques
Knowledge of IIA professional standards
Understanding of IT risk assessment and audit procedures
Knowledge of TeamMate software (preferred)

Education & Experience / Licenses & Certification

Bachelors or higher level degree in finance, accounting, or related field of study or equivalent experience
3 – 5 years experience in auditing, accounting, and/or financial analysis is required, of which 2 years is of recent auditing experience
CPA (preferred)
Certified Internal Auditor (preferred)

#corporate

Apply Today

Home Security Installer

Newark, California

AAA recently acquired SafeGuard, the 11th largest smart home security company in the United States, with the vision to become the most trusted brand in this industry. Safeguard, has been Protecting Arizona families and businesses for over 50 years; we are Arizona's largest locally-operated security provider. With an A+ Better Business Bureau Ranking, we prove every day that we love being there for and helping our customers. We work hard to create an environment where you can thrive and use your skills and talents to help us deliver legendary Customer Service. You’ll help positively impact every homeowner and the communities that we serve, too.

You will be part of a team that has a must win attitude matched by an unparalleled support staff. We’re looking for hardworking, self-motivated, individuals with a professional presence. You will be working with a company and a team that is second to none and we are looking for the same!

Why work for us?

Training - Career Advancement!
Great Benefits - Medical/Dental/Vision
Retirement - 401k matching up to 3%
Work/Life Balance - PTO 3 Weeks + 9 paid holidays

RESPONSIBILITIES 

Perform diagnostic evaluation of system issues and perform troubleshooting and repairs on low voltage security and home automation systems including cameras, thermostats, locks and more.
Install or upgrade new low voltage security and home automation systems inclusive of cameras, thermostats, door locks and more.

KNOWLEDGE AND SKILLS

Two or more years in a customer service industry role
Strong customer service communication and conflict resolution skills
Strong written and verbal communication skills
Experience with HVAC is a plus
Some sales experience is desired

EDUCATION, KNOWLEDGE, SKILLS, COMPETENCIES, CERTIFICATIONS/LICENSES

Must qualify for applicable licenses / certificates
The ability to use hand tools, laptop, and tablet are required.

WORKING ENVIRONMENT/ MINIMUM PHYSICAL REQUIREMENTS

This position includes primarily field work. Physical requirements include standing, sitting, bending, lifting, and climbing. Lifting will include up to 40 pounds. Extensive use of a personal computer or tablet is required. Use of hand and power tools is required on occasion.

#SAFE

Apply Today

HR Business Partner/Generalist

Clearfield, Utah

A career with AAA Northern California, Nevada and Utah is unique, just like you.

We’re a mission-driven Member services organization. We have a saying here at AAA that we aspire to be America’s most trusted organization absolutely famous for doing the right thing. With more than four million Members, our purpose is to bring peace of mind to Members so that they can enjoy life more.

We work hard to create an environment where you can thrive and where you use your skills and talents to help us deliver legendary Member service. You’ll help have a positive impact on the diverse communities we serve, too.

The HR Generalist supports Team Members within the organization to ensure people decisions are aligned with organizational strategy, based on facts and consistent with an excellent Team Member experience. In partnership with the HR Manager, they will maintain effective day-to-day HR operational functions like coaching, employee relations, corrective action, leave administration, unemployment claims and HRIS maintenance. The ideal candidate for this position is exceptional at using facts to make decisions, working in a Member focused, transparent and open culture.

Essential Functions

• Champion AAA culture of being the most trusted organization in America, make it your mission to help our Members and communities. (e.g., driving engagement survey action plans, involvement in company sponsored community events)

• Understand how everything is connected at AAA, contribute to our strategy and align actions to support it, including assisting the HR Manager in planning, executing, training, and tracking various HR programs

• Maintain effective day-to-day HR operational functions like coaching, employee relations, corrective action, leave administration, unemployment claims and HRIS maintenance

• Provide support for core cyclical HR processes (e.g., performance management, talent calibration, compensation and bonus planning, succession planning, engagement survey)

• Support Leaders and Team Members with employee relations issues through proactive and, as necessary, reactive interventions. Under the direction of the HR Manager, conduct effective, thorough and objective investigations, and provide fact based recommendations

• Influence others by being involved and providing timely and insightful consultation to guide decision-making and recommend proactive solutions

•Improve the Team Member experience by finding and developing ways to celebrate success and promote Team Member engagement

• Utilize reporting, data and analysis to support HR initiatives and make recommendations

• Work with internal HR partners, including Training, HRIS, Benefits, Compensation, Payroll and Leave Administration to improve processes and support Team Members

• Provide timely information and/or education for all levels of the organization on critical/emerging HR issues having potential impact to the business operations

• Create a culture focused on retaining and developing highly engaged Team Members that are focused on putting the Member first.

Knowledge/Skills/Abilities

• Possess excellent communication skills including conveying information with confidence and clarity

• Proven understanding of HR functions, employment law and HR industry trends

• Technical expertise in several of the following areas: employee relations, leave administration, HRIS administration and maintenance, staffing and retention, compensation, benefits, policy development and application, learning and development, planning and other HR processes and programs

• Experience as an effective practitioner in multiple HR functions with a strong track record of successfully supporting and implementing HR initiatives

• Demonstrated ability to influence, evaluate and manage conflicting priorities effectively in a fast paced environment

• Flexible work style and approach based the needs of the business

• Strong analytical and problem solving skills, ability to analyze data, understand trends, and develop recommendations for action based on the analysis

• Strong mindset for continuous improvement and exceeding expectations

• Experience supporting process design efforts, performance improvement, coaching, organizational design, and associated human resource services, systems and tools while monitoring progress with suitable metrics.

Education & Experience / Licenses & Certification

BA/BS degree preferred
3-5 years HR Generalist or Specialist experience required
Highly skilled in using HRIS systems, spreadsheets and presentation programs

#corp

Apply Today

Certified Technician

Tucson, Arizona

Backflow Technician

Tempe, Arizona

AAA recently acquired SafeGuard, the 11th largest smart home security company in the United States, with the vision to become the most trusted brand in this industry. Safeguard, has been Protecting Arizona families and businesses for over 50 years; we are Arizona's largest locally-operated security provider. With an A+ Better Business Bureau Ranking, we prove every day that we love being there for and helping our customers. We work hard to create an environment where you can thrive and use your skills and talents to help us deliver legendary Customer Service. You’ll help positively impact every homeowner and the communities that we serve, too.

Why work for us?

Work/Life Balance - PTO 3 Weeks + 9 paid holidays
Great Benefits - Medical/Dental/Vision
Retirement - 401k matching up to 3%
Stable Company - Career Advancement!

This position is responsible for service, repair, maintenance, and inspections of backflow valve systems for the existing customer base. These services are critical for the ongoing customer service experience and satisfaction of the account base. The department has primary responsibility for customer retention through the responsiveness and provision of inspection, repair, support, and maintenance operations and service.

Perform backflow valve system inspections, identifying deficiencies and upgrade opportunities.

ESSENTIAL FUNCTIONS:

Perform backflow valve system inspections, identifying deficiencies and upgrade opportunities.
Perform backflow valve system repairs, maintenance, and upgrades.
Support the service advisors, key account coordinators, and customer support representatives in the performance of their jobs and service calls. Create reports for customer and agency documentation and submittal.
Maintain relationship with municipal and state fire authorities for licensing and inspections. Interface with the monitoring center manager and supervisors.
Maintain relationships with major accounts and multi-location accounts to ensure satisfaction and retention. Interface with the sales departments to address current service issues and plan support for future growth.

KNOWLEDGE AND SKILLS:

Two or more years in the installation and/or service of backflow valve systems.
Strong customer service communication and conflict resolution skills.
Strong written and verbal communication skills.

EDUCATION, COMPETENCIES, CERTIFICATIONS/LICENSES:

Must qualify for state license.
Knowledge of life safety codes.
Equipment manufacturer’s training and/or certifications are desirable.
Computer/tablet literacy.

#SAFE

Apply Today

Certified Auto Technician - Mobile

Phoenix, Arizona

The Certified Auto Technician – Mobile, travels to AAA Auto Centers at various locations throughout the greater Phoenix area as assigned, with the same opportunity to develop a client base and strong relationships with the team as a Certified Auto Technician that is permanently assigned to a location. A vehicle and enclosed trailer will be provided to transport tools to the assigned location with fuel and maintenance provided. Time at these locations can vary from 1 day to multiple weeks.

Why AAA?

Hourly Pay, Wrench Rate with bonus and incentive plans
$2500 Sign-On bonus
Exceptional benefits within 30 days of hire, to include 401k matching
15 Paid Days off and no Sunday work hours
Tuition reimbursement for receiving additional ASE certifications
A free AAA Membership and numerous employee discounts

What You'll Do

Successfully complete automotive service and repair work qualified to perform. Perform work according to safety guidelines
Complete vehicle inspection form and vehicle diagnostic form and submit to service advisor
Complete documentation of repair work completed
Advises service advisor of change in a vehicles status
Inspect vehicles for additional needed repairs or maintenance and recommend them to the service advisors for sale to customers.
Responsible for maintaining a safe and clean work area
Participate in ongoing training as assigned by management
Study technical bulletins, industry magazines, and technical websites.

What You've Done

3-5 years automotive repair experience
2+ ASE Certifications required or equivalent experience
Valid Arizona driver’s license and current 39 month driving record
Candidates will be considered if certifications have expired within the last 2 years
Candidate will be required to re-certify in at least 2 areas at the next testing cycle as a condition of employment

PHYSICAL DEMANDS:

Required by the Americans with Disabilities Act (ADA).

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk and hear, required to sit, occasionally required to stand and walk; use and to finger, handle, or feel; and reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, peripheral vision and the ability to focus. Identify specific hazards as necessary (use of chemicals, equipment, driving)

May be exposed to chemicals, pneumatic air, electrical, lifting, tripping and/or falling, drives member and/or company vehicle

#MCC

Apply Today

Insurance Member Experience Associate

Scottsdale, Arizona

Why work for us?

Benefits – Access to Medical, Dental, and Vision program and more!
401k Matching – $1 for $1 company match up to 4% of pay
Annual Incentive Plan – Eligibility to participate in AAA annual bonus plan
Paid Time Off – Accrual of 17 PTO days your first year, nine paid holidays annually, and 24 hours earmarked for volunteer activities

Essential Functions:

Exhibits AAA guiding principles and core values
Performs routine sales, service and operational functions for AAA Members including; MVD, cashiering, auto travel, notary and insurance sales support, with expectations for maintaining required standards, policies and procedures
Understands and actively promotes products and services to achieve individual goals in support of meeting organization goals and objectives
Overcomes obstacles that create barriers to Team Member or branch efforts
Identifies process improvement opportunities and proposes solutions
Acts as an agent for change while promoting AAA’s guiding principles and core values

Knowledge/Skills/Abilities:

Demonstrates sales and service skills. Able to effectively interact, face-to-face, with new, prospective and existing Members.
Accuracy and comfort handling money, making change, balancing cash drawer.
Good computer skills, proficient in both reading and basic arithmetic.
Good written and verbal communication skills in person and over the phone.
Ability to multitask in response to requests, requirements and Member/Team Member expectations. Ability to accept feedback and correct course as necessary.

Experience & Licenses/Certifications:

HS Diploma or GED required
Two years of sales or customer service experience in the insurance industry required
Experience working with sales and service standards and goals
Current & valid Driver's License with clean history may be required
Bonding and fingerprinting may be required
P&C Licensing preferred

Work Environment/Physical Requirements:

#MEA

Apply Today

Insurance Sales Agent

Henderson, Nevada

Why work for us?

Licensing Assistance – If unlicensed, AAA NCNU will reimburse the costs of licensure
Training – You’ll attend a thorough, comprehensive, two week training program
No Overhead Costs – W-2 structure with dedicated space in a AAA branch
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan
Paid Time Off – 17 days your first year + nine holidays annually + 24 hours per year designated for volunteer work

Essential Functions:

Uses sales techniques and strong product knowledge to identify customer-specific needs to generate new sales, retain existing insureds and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.
Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Agent’s manager.
Conduct insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.
Establishes rapport with the insured that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.
Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.
Responds to customer inquiries and requests relating to insurance products and membership.
Researches and resolves complex customer service issues. Often assists the insured in initiating the first notice of loss on claims.

Knowledge/Skills/Abilities:

Strong sales skills with a history of effectively developing, tracking, following up on and closing leads.
Advanced consultative selling techniques utilizing thorough product knowledge.
Knowledge of desktop systems including but not limited to Microsoft Office software applications.

Experience & Licenses/Certifications:

HS Diploma or GED required
3 to 5 years of relevant sales or insurance industry work experience required.
Possesses or has the ability to possess active and unrestricted state issued license(s) required to place property and casualty insurance.

Apply Today

Member Experience Associate

Yuba City, California

Why work for us?

Benefits – Access to Medical, Dental, and Vision program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Annual Incentive Plan – Eligibility to participate in AAA annual bonus plan
Paid Time Off – Accrual of 17 PTO days your first year, nine paid holidays annually, and 24 hours earmarked for volunteer activities

Essential Functions:

Exhibits AAA guiding principles and core values
Performs routine sales, service and operational functions for AAA Members including; DMV, cashiering, auto travel, notary and insurance sales support, with expectations for maintaining required standards, policies and procedures
Understands and actively promotes products and services to achieve individual goals in support of meeting organization goals and objectives
Overcomes obstacles that create barriers to Team Member or branch efforts
Identifies process improvement opportunities and proposes solutions
Acts as an agent for change while promoting AAA’s guiding principles and core values

Knowledge/Skills/Abilities:

Demonstrates sales and service skills. Able to effectively interact, face-to-face, with new, prospective and existing Members.
Accuracy and comfort handling money, making change, balancing cash drawer.
Good computer skills, proficient in both reading and basic arithmetic.
Good written and verbal communication skills in person and over the phone.
Ability to multitask in response to requests, requirements and Member/Team Member expectations. Ability to accept feedback and correct course as necessary.

Experience & Licenses/Certifications:

HS Diploma or GED required
Two years of sales or customer service experience required
Experience working with sales and service standards and goals
Current & valid Driver's License with clean history may be required
Bonding and fingerprinting may be required
P&C Licensing may be required

Work Environment/Physical Requirements:

#MEA

Apply Today

Member Experience Associate - Bilingual Spanish

Eureka, California

Why work for us?

Benefits – Access to Medical, Dental, and Vision program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Annual Incentive Plan – Eligibility to participate in AAA annual bonus plan
Paid Time Off – Accrual of 17 PTO days your first year, nine paid holidays annually, and 24 hours earmarked for volunteer activities

Essential Functions:

Exhibits AAA guiding principles and core values
Performs routine sales, service and operational functions for AAA Members including; DMV, cashiering, auto travel, notary and insurance sales support, with expectations for maintaining required standards, policies and procedures
Understands and actively promotes products and services to achieve individual goals in support of meeting organization goals and objectives
Overcomes obstacles that create barriers to Team Member or branch efforts
Identifies process improvement opportunities and proposes solutions
Acts as an agent for change while promoting AAA’s guiding principles and core values

Knowledge/Skills/Abilities:

Demonstrates sales and service skills. Able to effectively interact, face-to-face, with new, prospective and existing Members.
Accuracy and comfort handling money, making change, balancing cash drawer.
Good computer skills, proficient in both reading and basic arithmetic.
Good written and verbal communication skills in person and over the phone.
Ability to multitask in response to requests, requirements and Member/Team Member expectations. Ability to accept feedback and correct course as necessary.
Bilingual (Spanish) required

Experience & Licenses/Certifications:

HS Diploma or GED required
Two years of sales or customer service experience required
Experience working with sales and service standards and goals
Current & valid Driver's License with clean history may be required
Bonding and fingerprinting may be required
P&C Licensing may be required

Work Environment/Physical Requirements:

#MEA

Apply Today

Senior UX Designer - A3Ventures

Berkeley, California

A3 Ventures, AAA's innovation lab in Berkeley, needs the help of a mid-to-senior level UX Designer. We’re an amazing team in a gorgeous new building that also houses Cal's Psychology department, with sweeping views of the Bay Bridge and Golden Gate Bridge.

Needs Include

– Collaboratively designing, conveying and delivering successful products and services

– Workshopping with business stakeholders, engineers, marketers and other designers to help build shared understanding of goals and priorities

– Testing to evaluate designs and hypotheses with customers

– Synthesizing and evolving designs based on those findings, and

– Helping developers bring the designs into reality.

Requirements

– Well versed in the fundamentals and best practices of user centered design.

– At least five years of professional experience as a UX designer.

– Adept at workshopping, documenting, evolving and conveying customer journeys and designs with user story maps, design personas, scenarios, sketches, storyboards, whiteboards, post-it notes, mockups, wireframes, high-resolution comps, flow diagrams, prototypes.

– Experienced in applying responsive and mobile design best practices, including Apple’s Human Interface Guidelines and Material Design.

– Experience running and synthesizing results from small user tests, user interviews, and contextual inquiry.

– Experience working in an Agile/Lean startup environment focused on research and testing of prototypes and hypotheses.

– Fluent in Sketch and has used Sketch for at least three professional projects.

– Able to work onsite in downtown Berkeley, California.

– Strong collaborator, proficient advocating for user centered design, and collaborating with:

– Business analysts

– Call center and field operations staff

– Customers

– Developers who implement your designs

– Marketing professionals

– Visual designers

Preferred

– You have experience moderating and participating in design sprints.

– You have experience using Google Analytics and other quantitative research tools and approaches to drive stronger product and service design.

– You have a Bachelor's Degree (or higher) with a focus in Design, HCI, Computer Science or a related field, or equivalent practical experience.

– You have 7+ years of professional UX design experience.

– You have experience working with consumer-facing mobility products and services.

– You have a sense of humor and a driving need to make the world a better place.

Apply Today

Commercial Security System Installer

Tempe, Arizona

AAA recently acquired SafeGuard, the 11th largest smart home security company in the United States, with the vision to become the most trusted brand in this industry. Safeguard, has been Protecting Arizona families and businesses for over 50 years; we are Arizona's largest locally-operated security provider. With an A+ Better Business Bureau Ranking, we prove every day that we love being there for and helping our customers. We work hard to create an environment where you can thrive and use your skills and talents to help us deliver legendary Customer Service. You’ll help positively impact every homeowner and the communities that we serve, too.

We have an exciting opportunity for a Security System Installer to install our security systems in commercial properties.

Why work for us?

Career Advancement - Multiple levels
Great Benefits - Medical/Dental/Vision
Retirement - 401k matching up to 3%
Work/Life Balance - PTO 3 Weeks + 9 paid holidays

RESPONSIBILITIES

Wiring and trim out of structured cabling, audio/video, security, and CCTV systems
Working with a maximum of 240 volts
Commercial wiring
Troubleshooting
Trim and fixtures
Reading blueprints and schematics
Low voltage installations
National Electrical Code (NEC)
Installing commercial safety features and ground connections
Ability to use a multimeter and other common tools of the trade
Ability to climb ladders, operate aerial lift platforms
Ability to pull, secure and terminate wire.

QUALIFICATIONS:

5-10 years of experience installing, programming, and troubleshooting security, audio/video, networking, and CCTV Systems A wide range of experience from Pre-Wire to Programmer
Proficient knowledge with the following system types: Security – Honeywell, DSC, 2GIG, other systems a plus CCTV – Honeywell, Alarm.com, luma, Wireless – Z-wave locks and thermostats
Ability to read and install systems per design drawings and sales proposals
Position requires high level of efficiency, attention to detail, quality control, and teamwork
Candidate must possess all necessary hand tools to complete daily tasks
Candidate should be comfortable with training junior installers
Must have a clean driving record

#SAFE

Apply Today

Operations Desk Analyst

Tempe, Arizona

Our client, AAA recently acquired Safeguard Security, the 11th largest smart home security company in the United States, with the vision to become the most trusted brand in this industry, absolutely famous for legendary customer service. With your help, we aspire to provide the same peace of mind at home as we have provided on the roads for the last 100 years.

JOB SUMMARY

The Operations Desk Analyst is responsible for a variety of processes including short-term planning, local site Customer Experience Professional scheduling & shrinkage planning, Real-Time Management and support services. The Operations Desk Analyst creates long & short-term capacity plans, forecasts and schedules and converts these long-term plans into weekly and daily operational plans in order to optimize resources and drive Abandon Rate and Customer Experience Consistency across the network.

Operations Desk Analyst works as part of a team focused on executing the short-term planning & real-time management strategy for the center. The Operations Desk Analyst must demonstrate strong collaboration and partnership with multiple functional teams and planning communities.

Success in the role is measured by contribution to on target delivery of Operational Excellence metrics (e.g. Customer Handling Time), Forecast Accuracy, Voice of the Customer survey results, Schedule & Operational Effectiveness, Abandon Rate Consistency, Availability/Shrinkage Optimization and customer satisfaction targets.

RESPONSIBILITIES/JOB DUTIES

Ensure real-time performance (Calls, Customer Handling Time (CHT) and Staffing) is analyzed on an interval basis throughout the day and recommendations to achieve departmental goals are provided
Manage & monitor available ‘day’ resources (Customer Experience Representatives Availability to handle calls) to ensure adequately deployed & multi-skilling effectively optimized
Approve and schedule Customer Experience Representatives out of building exceptions including Paid Time Off (Vacation) and In Building Off-Phone activities (e.g. Coaching, Meetings, Training etc.)
Ensure accurate, up-to-date data is maintained regarding schedule exceptions as it relates to the intra-day performance and achieving Adherence to Schedule targets
Partner with leaders to support the implementation of call routing strategies; monitor and report on impacts to the business such as occupancy, service level and call delivery purity (i.e. % calls to preferred agents).

KNOWLEDGE AND SKILLS

Strong PC skills, including advanced knowledge of Microsoft Excel, Access, PowerPoint, and Word
Ability to work flexible hours based on business needs
Ability to successfully balance high workload demands, quality and performance on a consistent basis
Ability to make quick decisions about contact center dynamics and to take risks as necessary
Ability to communicate and influence people at senior levels effectively and without conflict
Gain trust, build relationships and influence leadership teams to foster true partnership
Understand and shape the key strategies of the business and translate these into day-to-day operational and production management activities
Work with the business, marketing & project teams to ensure relevant information is obtained for new products and projects that impact call volume, CHT, Availability and staffing levels in order to put relevant plans in place
Strong written and verbal communication skills
12 -18 months experience using Workforce Management tools with proficiency in scheduling, forecasting, shrinkage data, live IDPs, report exporting and manipulation

EDUCATION, KNOWLEDGE, SKILLS, COMPETENCIES, CERTIFICATIONS/LICENSES

High school diploma or GED required (bachelors preferred)

Apply Today

Insurance Sales Associate

Santa Rosa, California

Why work for us?

Licensing Assistance – If unlicensed, AAA NCNU will reimburse the costs of licensure
Training – You’ll attend a thorough, comprehensive, three week training program in our Walnut Creek headquarters
No Overhead Costs – W-2 structure with dedication space in a AAA NCNU branch
Compensation - Base plus bonus platform with eligibility of annual merit increase and first year production bonuses
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan
Paid Time Off – Ten hours per month, ten holidays annually, one floating holiday and 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Job Summary

Responsibilities:

Uses sales techniques and product knowledge to identify customer-specific needs to generate new sales, retain existing insured’s and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.
Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Associate’s manager.
Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.
Consistently provides all Members with a sales and service experience that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.
Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.
Responds to customer inquiries and requests relating to insurance products and membership.
Researches and resolves customer service issues. Often assists the insured in initiating the first notice of loss on claims.

Education & Experience/Licenses & Certifications:

High school diploma or GED required. Bachelor's degree in a relevant field preferred.
2 to 4 years of sales experience required. Insurance industry work experience preferred.
Ability to acquire an unrestricted state issued license(s) required to place property and casualty insurance within fourteen (14) calendar days of start date. Depending on start date, active property and casualty license(s) may be required.

#IA

Apply Today

AAA Tow Truck Driver

Tucson, Arizona

Description

Why work for us?

Great Pay – $15.37/hour + a 5% increase at 6 months
Bonus-Monthly Incentive bonus
Training – You’ll attend a thorough, comprehensive, training program
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 4% of pay
Annual Incentive Plan – Eligibility to participate in AAA annual bonus plan
Paid Time Off – Ten hours per month, ten holidays annually, and 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

What our Roadside Service Technicians do:

Driving and operating a service vehicle (i.e. loading/towing vehicles, flat tire changes, lock-out, fuel delivery services, etc.)
On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving
Utilizing on-board computer, radio communications, and mapping systems
Completion of daily paperwork (i.e. call-logs, battery invoices, cash receipts, etc.)
Inspecting and submitting maintenance reports of company vehicles for safe and efficient operation
Education and training. I.E.: AAA Compliance Training, RPST,TSAAC, Lock-out, PSP, Battery Service Training

Education & Experience/Licenses & Certification

Must be at least 21 years of age to operate AAA vehicles
Must have open shift availability
Ability to drive a manual/automatic shift vehicle
Customer service skills and the ability to interact with a wide-range of people
Basic math skills
Basic automotive/mechanic knowledge and experience operating a motor vehicle with a valid driver’s license
Basic computer knowledge

Work Environment/Physical Requirements:

Service Providers are required to provide a photograph for identification purposes. If needed for identification purposes, a photograph may be obtained after an offer of employment is made and accepted.

**Please note that you will be asked to complete a candidate assessment following your application, via email. Your application will not be considered until the assessment has been completed.**

Work Environment/Physical Requirements

#ERS

Apply Today

Insurance Sales Associate

Watsonville, California

AAA has immediate opportunities for motivated individuals to join our team of Insurance Sales Associates.

Why work for us?

Paid Training: $20.00 hourly paid training. Extensive training program will help ensure a seamless transition into an Insurance Agent position
Licensing Assistance: AAA will reimburse the costs of licensure
Advancement Opportunities: Opportunity to advance within the first 90 days
No Overhead Costs: W-2 structure with dedicated space in a AAA NCNU branch
Compensation: Generous commission structure with the ability to earn commission on every policy
Benefits: Medical, Dental, Vision, wellness program and more!
401k Matching: $1 for $1 company match up to 6% of pay
Annual Incentive Plan: Eligibility to participate in AAA NCNU annual bonus plan
Paid Time Of: 17 days of PTO your first year + 9 Holidays annually
Community Impact: 24 hours provided per year designated for Volunteer work
Collaborative Environment: AAA will value your contribution to providing exceptional service to our members

Job Summary

Insurance Associates serve our Members by selling them the Property & Casualty Insurance that meets their needs. Individuals in this role are accountable for achieving assigned sales goals while providing an exceptional Member experience. Primary responsibilities include soliciting new business, serving existing insured Members, and retaining policies. Insurance Associates participate in promotions, events, marketing activities, and the cross-selling of AAA insurance products. Insurance Associates are professionals who guide our Members in the purchase of appropriate products and coverage under managerial supervision.

Essential Functions

Uses sales techniques and strong product knowledge to identify customer-specific needs to generate new sales, retain existing insureds and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.
Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Agent’s manager.
Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.
Establishes rapport with the insured that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.
Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.
Responds to customer inquiries and requests relating to insurance products and membership.
Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.
Responds to customer inquiries and requests relating to insurance products and membership.
Researches and resolves complex customer service issues. Often assists the insured in initiating the first notice of loss on claims

Experience & Licenses/Certifications

2 to 4 years of sales experience preferred.
Insurance industry experience or knowledge preferred.
Knowledge of desktop systems including but not limited to Microsoft Office software applications.
Ability to acquire an unrestricted state issued license(s) required to place property and casualty insurance. Active required license(s) preferred.

#IA

Apply Today

Insurance Associate

San Jose, California

AAA has immediate opportunities for motivated individuals to join our team of Insurance Sales Associates.

Why work for us?

Paid Training: $23.00 during our the training period. Extensive training program will help ensure a seamless transition into an Insurance Agent position.
Licensing Assistance: AAA will reimburse part of the costs of licensure
Advancement Opportunities: Opportunity to advance within the first 90 days
No Overhead Costs: W-2 structure with dedication space in a AAA NCNU branch
Compensation: Generous commission structure with the ability to earn commission on every policy.
Benefits: Medical, Dental, Vision, wellness program and more!
401k Matching: $1 for $1 company match up to 6% of pay
Annual Incentive Plan: Eligibility to participate in AAA NCNU annual bonus plan
Paid Time Of: 17 days of PTO your first year + 9 Holidays annually
Community Impact: 24 hours provided per year designated for Volunteer work.
Collaborative Environment: AAA will value your contribution to providing exceptional service to our members

Job Summary

Essential Functions

Uses sales techniques and strong product knowledge to identify customer-specific needs to generate new sales, retain existing insureds and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.
Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Agent’s manager.
Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.
Establishes rapport with the insured that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.
Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.
Responds to customer inquiries and requests relating to insurance products and membership.
Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.
Responds to customer inquiries and requests relating to insurance products and membership.
Researches and resolves complex customer service issues. Often assists the insured in initiating the first notice of loss on claims

Education & Experience/Licenses & Certification

High school diploma or GED required. Bachelor's degree in a relevant field preferred.
2 to 4 years of sales experience preferred.
Insurance industry experience or knowledge preferred.
Knowledge of desktop systems including but not limited to Microsoft Office software applications.
Ability to acquire an unrestricted state issued license(s) required to place property and casualty insurance within fourteen (14) calendar days of start date. Depending on start date, active property and casualty license(s) may be required.

#IASales

Apply Today

Insurance Sales Agent

Bozeman, Montana

Why work for us?

Licensing Assistance – If unlicensed, AAA NCNU will reimburse the costs of licensure
Training – You’ll attend a thorough, comprehensive, two week training program
No Overhead Costs – W-2 structure with dedicated space in a AAA branch
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan
Paid Time Off – 17 days your first year + nine holidays annually + 24 hours per year designated for volunteer work

Essential Functions:

Uses sales techniques and strong product knowledge to identify customer-specific needs to generate new sales, retain existing insureds and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.
Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Agent’s manager.
Conduct insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.
Establishes rapport with the insured that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.
Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.
Responds to customer inquiries and requests relating to insurance products and membership.
Researches and resolves complex customer service issues. Often assists the insured in initiating the first notice of loss on claims.

Knowledge/Skills/Abilities:

Strong sales skills with a history of effectively developing, tracking, following up on and closing leads.
Advanced consultative selling techniques utilizing thorough product knowledge.
Knowledge of desktop systems including but not limited to Microsoft Office software applications.

Experience & Licenses/Certifications:

HS Diploma or GED required.
2 to 3 years of relevant sales or insurance industry work experience.
Possesses or has the ability to possess active and unrestricted state issued license(s) required to place property and casualty insurance.

#IA

#LIS

Apply Today

Member Success Associate

Clearfield, Utah

Essential Functions

1. Makes contact through calling and sending emails to Members whose products are either cancelled or are at-risk of cancelling, in an attempt to keep the products in good standing with AAA. Meets defined goals through negotiating payment plans and collecting payments resulting in reduced cancellations and policies being reinstated.

2. Uses sales techniques and product knowledge to identify customer-specific needs to retain prospective and current Members with existing and additional products and services. Effectively explains the value proposition and answers questions to overcome objections to close the sale and collect payments.

3. Follows established protocols for working retention lists, at-risk and delinquent accounts, and making contact by set timeframes. Ensures accurate and timely tracking is completed as required, including notating accounts with all customer interactions and actions taken.

4. Consistently provides a service experience that is solution-oriented and enhances the Member’s affinity to the AAA brand and results in greater Member satisfaction and loyalty.

5. Identifies process improvement opportunities, proposes solutions, and implements best practices.

Knowledge and Skills

Effective verbal and written communication skills in the language(s) required for the role, as justified for business necessity
Strong sales, customer service, tracking, and follow-up skills
Knowledge of software applications including word processing, spreadsheets, browsers, and email
Knowledge of AAA products, services, and systems preferred
Ability to multitask in a fast-paced working environment
Ability to accept feedback and course correct as necessary
Bilingual communication skills preferred

Education and Experience

High school diploma or GED required
One year sales, retention, or customer service experience

Acquires all unrestricted licenses required to sell Membership products in all states serviced by the Member Service Center at the time of hire or added thereafter, required within 60 calendar days of (i) starting in the role, or (ii) expansion of the Member Service area

Apply Today

Insurance Associate

Daly City, California

AAA has immediate opportunities for motivated individuals to join our team of Insurance Sales Associates.

Why work for us?

Paid Training: $23.00/hr during our the training period. Extensive training program will help ensure a seamless transition into an Insurance Agent position.
Licensing Assistance: AAA provides/ will reimburse the costs of licensure
Advancement Opportunities: Opportunity to advance within the first 90 days
No Overhead Costs: W-2 structure with dedication space in a AAA NCNU branch
Compensation: Generous commission structure with the ability to earn commission on every policy.
Benefits: Medical, Dental, Vision, wellness program and more!
401k Matching: $1 for $1 company match up to 6% of pay
Annual Incentive Plan: Eligibility to participate in AAA NCNU annual bonus plan
Paid Time Of: 17 days of PTO your first year + 9 Holidays annually
Community Impact: 24 hours provided per year designated for Volunteer work.
Collaborative Environment: AAA will value your contribution to providing exceptional service to our members

Job Summary

Essential Functions

Uses sales techniques and strong product knowledge to identify customer-specific needs to generate new sales, retain existing insureds and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.
Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Agent’s manager.
Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.
Establishes rapport with the insured that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.
Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.
Responds to customer inquiries and requests relating to insurance products and membership.
Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.
Responds to customer inquiries and requests relating to insurance products and membership.
Researches and resolves complex customer service issues. Often assists the insured in initiating the first notice of loss on claims

Education & Experience/Licenses & Certification

High school diploma or GED required. Bachelor's degree in a relevant field preferred.
2 to 4 years of sales experience preferred.
Insurance industry experience or knowledge preferred.
Knowledge of desktop systems including but not limited to Microsoft Office software applications.
Ability to acquire an unrestricted state issued license(s) required to place property and casualty insurance within fourteen (14) calendar days of start date. Depending on start date, active property and casualty license(s) may be required.

#IASales

Apply Today

Commercial Outside Sales Rep.

Tempe, Arizona

AAA recently acquired SafeGuard, the 11th largest smart home security company in the United States, with the vision to become the most trusted brand in this industry. Safeguard, has been Protecting Arizona families and businesses for over 50 years; we are Arizona's largest locally-operated security provider. With an A+ Better Business Bureau Ranking, we prove every day that we love being there for and helping our customers. We work hard to create an environment where you can thrive and use your skills and talents to help us deliver legendary Customer Service. You’ll help positively impact every homeowner and the communities that we serve, too.

WHAT WE ARE LOOKING FOR

Someone who will work hard and who wants to earn $125K+ a year.
We are looking for highly motivated and energetic team member.
Must have strong confident people skills with an outgoing personality.
A level of professionalism that doesn’t take no as an answer, but still knows when to move on.
Be a quick thinker with adaptability to manage real-time situations.
Experience selling Security Industry, products and services.

RESPONSIBILITIES

Travel within assigned territory, 30-50 commercial businesses with the goal of assessing the need for AAA Smart Home Security Systems.

Responsible for generating new revenue by selling our products and services in a specific geographic area, by canvassing, cold-calling and growing existing customers.

Required to meet specific new business income goals through aggressive sales requirements.

Must communicate effectively and persuasively with prospective customers.

Keep abreast of industry trends.

Monitor year to date progress, trouble shoot, identify problems and work to develop and grow your region and customer base.

QUALIFICATIONS

Sales experience within Security Systems Industry
Computer skills, smart devices and App abilities
Experience in Word, Excel, and Outlook
Must have reliable transportation
Be compensation driven and earn maximum commissions
Ability to pass a full background check with drug screen

#SAFE

Apply Today

Travel Sales Counselor

Kalispell, Montana

Essential Functions

• Sells International & Domestic vacation packages, cruises, tours, hotel, car rental, rail and air travel

• Owns the relationship with the member from beginning to end of each travel related transaction

• Researches, evaluates and compares appropriate AAA Travel Partner packages to match up with member needs for the purpose of “delivering exceptional member experiences” in every transaction

• Stays current with world events and latest travel industry developments and trends, and provides

relevant information to members

• Processes and interprets travel documents for members purchasing travel products with AAA and inform them of governmental requirements

• Investigates and responds to travel-related member questions/complaints, and recommends solutions

• Initiates contact with members and past customers to prospect for new business and encourages repeat business

• Maintains minimum production goals in the following areas: Travel sales, sales of Travel Partner and proprietary products (i.e. Sojourns, AAA Vacations)

• Cross-sells products and services (e.g., insurance (P&C, Life), new membership accounts, etc.)

Knowledge/Skills/Abilities

• Ability to clearly communicate (verbal and written) in English

• Basic computer (e.g., Microsoft Word, Outlook, etc.) and industry specific applications (e.g., Galileo, VAX, etc.) and telephone skills

• GDS experience required (Apollo/Galileo/Travelport)

• Detailed knowledge of travel products

• Knowledge of worldwide geography, the ability to read and interpret maps and brochures

• Strong consultative selling skills with the ability to listen to members’ needs

• Ability to identify customer needs and recommend solutions

• Self-motivated sales drive and documented sales success

• Application of good judgment and decision making

• Ability to work efficiently both independently and as part of a team

• Bilingual communication skills are a plus

Education & Experience / Licenses & Certification

• High school diploma or equivalent

• 2 years of recent experience selling international and domestic travel services (preferred)

• Travel Institute certification as “CTA, CTC, or CTIE” (preferred)

Work Environment/Physical Requirements

Works in an office environment sitting at a desk, table or computer workstation for extended periods of time. May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 70-80 percent of the time spent on the job involves the use of a personal computer.

Competency

Customer Centricity (Proficient)

Adaptive Learning (Proficient)

Interpersonal Savvy (Expert) Listening (Expert)

Dealing with Ambiguity (Intermediate)

Cooperation/Collaboration (Intermediate)

Apply Today

Insurance Sales Agent

Phoenix, Arizona

Why work for us?

Paid Training- $15.00 hourly
Generous commission and bonus plan
Licensing Assistance
Training – You’ll attend a thorough, comprehensive, three week training program.
No Overhead Costs – W-2 structure with dedication space in a AAA Arizona branch
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 4% of pay
Annual Incentive Plan – Eligibility to participate in AAA Arizona annual bonus plan
Paid Time Off – Ten hours per month, ten holidays annually, 24 hours per year

Essential Functions

Uses sales techniques and strong product knowledge to identify customer-specific needs to generate new sales, retain existing insureds and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.
Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Agent’s manager.
Conduct insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.
Establishes rapport with the insured that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.
Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.
Responds to customer inquiries and requests relating to insurance products and membership.
Researches and resolves complex customer service issues. Often assists the insured in initiating the first notice of loss on claims.

Knowledge/Skills/Abilities

Strong sales skills with a history of effectively developing, tracking, following up on and closing leads.
Advanced consultative selling techniques utilizing thorough product knowledge.
Knowledge of desktop systems including but not limited to Microsoft Office software applications.

Education & Experience/Licenses & Certification

High school diploma or GED required. Bachelor's degree in a relevant field preferred.
1 year of sales or experience with the insurance industry preferred
1-3 years of customer service experience

#GAB

Apply Today

Smart Home Specialist - Monitoring

Scottsdale, Arizona

Customer Experience Specialist

AAA Smart Home - Scottsdale, AZ 85258

$16 an hour

AAA recently acquired SAFE Security, the 11th largest smart home security company in the United States, with the vision to become the most trusted brand in this industry. As motivated as we are to provide the best service possible to our customers, we are just as focused on making this the best place to work at!

AAA Smart Home Customer Experience Team is growing and has an immediate need for passionate, energetic, customer-focused team members with a positive attitude to join our customer support environment. If you are passionate about helping others, have a strong sense of empathy, enjoy a fast paced environment, have the gift of listening and problem solving, then we want you to consider joining our amazing team!

What You'll Do

Subject matter expert and primary contact for the support of remote home security services, including troubleshooting, website navigation, billing inquiries and account updates
Resolve customer service inquiries while building a relationship with the customer
You will demonstrate conflict management skills and maintain professional composure under pressure
Assist technicians with activating security monitoring and supporting other team members with information gathering account research, and other general customer support needs
Verify alarms at protected sites; dispatch local authorities when necessary
Notify customers on maintenance alerts from their alarm system
Create detailed service tickets, schedule technicians for repairs
With a keen sense of the customer experience, continuously look for areas of improvement and communicate trends in customer calls to leadership as appropriate
Simultaneously navigate multiple software applications and technologies

What You’ll Need

Strong problem-solving skills; ability to think analytically while multi-tasking in a fast-paced environment
Excellent communication and relationship building skills; team oriented
Customer-focused and passionate for helping others
Ability to exceed customer satisfaction, achieve performance metrics and meet issue resolution targets
A successful track record working in a high-volume environment
Reliable transportation
6 Months or more of forward facing customer service

EDUCATION:

High School Diploma/GED
AA preferred
Bi-Lingual Spanish preferred

Work Location: North Scottsdale, Arizona

Benefits:

Medical and dental benefits
PTO and paid holidays
Tuition Reimbursements
Fun environment!

#SAFE

Apply Today

AAA Tow and Light Service Driver

Sacramento, California

Why work for us?

Great Pay – $17/hour + a 5% increase at 6 months
Training – You’ll attend a thorough, comprehensive, three week training program
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan
Paid Time Off – Ten hours per month, ten holidays annually, one floating holiday and 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

What our Roadside Service Technicians do:

Driving and operating a service vehicle (i.e. loading/towing vehicles, flat tire changes, lock-out, fuel delivery services, etc.)
On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving
Utilizing on-board computer, radio communications, and mapping systems
Completion of daily paperwork (i.e. call-logs, battery invoices, cash receipts, etc.)
Inspecting and submitting maintenance reports of company vehicles for safe and efficient operation
Education and training. I.E.: AAA Compliance Training, RPST,TSAAC, Lock-out, PSP, Battery Service Training

Education & Experience/Licenses & Certification

Ability to drive a manual/automatic shift vehicle
Customer service skills and the ability to interact with a wide-range of people
Basic math skills
Basic automotive knowledge and at least 6 years’ experience operating a motor vehicle with a valid driver’s license
Basic computer knowledge
Bilingual communication skills a plus
Vocational technical automotive training/certification or equivalent experience (preferred)
ASE (Automotive Service Excellence) certification(preferred)

Work Environment/Physical Requirements:

Service Providers are required to provide a photograph for identification purposes. If needed for identification purposes, a photograph may be obtained after an offer of employment is made and accepted.

#ERSDriver

Apply Today

Membership Sales Associate

Clearfield, Utah

NEW YEAR...NEW CAREER!
Whether you’re just starting your journey or looking to grow your career, we’ll support you every step of the way.

WHY WORK FOR US?

Training – You’ll attend a thorough, comprehensive training program
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan
Paid Time Off – Ten hours per month, ten holidays annually, one floating holiday and 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members
Onsite Gym

WHATS NEXT?
We utilize a video on demand interview as a way to get to know you better. The great thing about this is you have the ability to complete the interview from anywhere at anytime, giving you the control to move through our selection process faster. Completing this video on demand is the next step of the process. Once you complete your application, you will receive an email inviting you to complete our video on demand interview. Once that is completed, our recruiting team will review your video and will send you an email on next steps. PLEASE NOTE: If you do not complete the video on demand interview, we will not be able to move forward with you in this process.

ESSENTIAL FUNCTIONS

Uses sales techniques and product knowledge to identify customer-specific needs to generate new sales to prospective and current Members. Effectively overcomes objections to close the sale.
Consistently provides a service experience that enhances the Member’s affinity to the AAA brand and results in greater Member satisfaction and loyalty.

KNOWLEDGE / SKILLS / ABILITIES

Possesses sales skills effectively employed in the tracking, following up on and closing of assigned leads.
Knowledge of desktop systems including but not limited to Microsoft Office software applications.

EDUCATION & EXPERIENCE / LICENSES & CERTIFICATIONS

High school diploma or GED required.
Prior sales and/or call center work experience preferred.

#GAB

Apply Today

Digital Marketing Lead

San Ramon, California

AAA acquired SAFE Security, the 11th largest smart home security company in the United States, in November 2018 with the vision to become the most trusted smart home security provider in America.
With your help, we aspire to provide the same peace of mind at home as we have provided on the roads for the last 100 years.

Essential Functions

Plan and manage SEM, paid/earned social, programmatic display, OLV, SEO, and email marketing
Operates on a strategic and tactical level, touching all aspects of the digital marketing roadmap including overall campaign management, messaging strategy, landing pages, A/B testing and analytics
Partner across the marketing organization to align marketing objectives and build integrated plans
Leverage knowledge of our target audiences, their interaction with digital channels and key messages to design and deploy effective digital campaigns and customer experiences
Build and execute campaigns from start to finish including, but not limited to, end to end campaign experience flow, landing pages and form creation
Rapidly experiment with multiple digital (and some offline) marketing channels to drive down cost per acquisition and increase the quantity and quality of loan applications
Drive continuous optimization across all facets of digital campaigns
Implement and monitor campaign and onsite promotion activities
Responsible for campaign tracking including advertising pixels, 3rd party tags, audience segments, and parameter tracking
Partner with marketing analytics team to produce weekly, monthly, and year to date reports outlining digital campaign results and overall website analytics
Capture and analyze key metrics to optimize and improve ROI for all digital marketing programs
Ensure executional excellence by measuring efficacy of current processes and redefining or innovating new processes/procedures/protocols to ensure maximum productivity.

Knowledge/Skills/Ability

Experience with Hubspot, CallRail, Instpage and Google Optimize is strongly preferred
Proficiency with Google Analytics, Google Ads, Google Tag Manager, Google Search Console, Segment, and Facebook Business Manager is required
Basic knowledge of MS Office applications
Ability to think both strategically and tactically
Expert in search marketing and paid advertising
Demonstrated expertise in email, social media and SEO
Experience working with agency partners and collaborating with internal teams
Analytical, proactive and creative problem solver with the ability to tell campaign performance stories through data to influence future investments.

Education/Experience

Bachelor's degree in marketing, communications or related field or an equivalent combination of education and experience
5+ years experience in a similar digital marketing role
Direct to consumer marketing experience
Demonstrated track record of campaign performance improvement
Entrepreneurial spirit to help share company growth initiatives.

#SAFE

Apply Today

Service Advisor

Goodyear, Arizona

Why AAA?

Competitive commission plan with a weekly guarantee, monthly bonus and incentive plan
Exceptional benefits within 30 days of hire, to include 401k matching
15 Paid Days off and no Sunday work hours
A free AAA Membership and numerous employee discount

DUTIES

First line sales agent for customers vehicles.
Responsible to sell and schedule vehicle repairs, write the repair orders, dispatch the job to the technician, provide estimates, sell additional repairs as needed, and inform the customer of repair status.
Required to collect payment, open and close cashier process.
Respond to customer concerns or complaints and escalate to management complaints the advisor is unable to resolve.
Answer incoming phone calls to schedule service appointments, follow-up calls with customer regarding repair status, outbound calls to prior and/or customers regarding service.
Maintain a safe and clean work area
Participate in ongoing training as assigned by management
Study technical bulletins, industry magazines, and technical web sites

COMPETENCIES:

To perform the job successfully an individual should demonstrate the following

competencies:

Initiative
Collaboration and Teamwork
Accountability

QUALIFICATIONS:

The requirements listed below are representative of the knowledge, skills, and/or abilities required to successfully perform the job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EXPERIENCE:

Indicate Federal or State Requirements; (Licensed to sell insurance products in the state, valid driver's license.)
Valid Arizona driver's license and current 39 month driving record.
Previous sales and service advisor experience required

PHYSICAL DEMANDS:

Required by the Americans with Disabilities Act (ADA).

May be exposed to chemicals, pneumatic air, electrical, lifting, tripping and/or falling, drives member and/or company vehicle

#MCC

Apply Today

Insurance Sales Associate

Vacaville, California

AAA has immediate opportunities for motivated individuals to join our team of Insurance Sales Associates.

Why work for us?

Paid Training: $23.02 hourly paid training. Extensive training program will help ensure a seamless transition into an Insurance Agent position
Licensing Assistance: AAA will reimburse the costs of licensure
Advancement Opportunities: Opportunity to advance within the first 90 days
No Overhead Costs: W-2 structure with dedicated space in a AAA NCNU branch
Compensation: Generous commission structure with the ability to earn commission on every policy
Benefits: Medical, Dental, Vision, wellness program and more!
401k Matching: $1 for $1 company match up to 6% of pay
Annual Incentive Plan: Eligibility to participate in AAA NCNU annual bonus plan
Paid Time Of: 17 days of PTO your first year + 9 Holidays annually
Community Impact: 24 hours provided per year designated for Volunteer work
Collaborative Environment: AAA will value your contribution to providing exceptional service to our members

Job Summary

Essential Functions

Uses sales techniques and strong product knowledge to identify customer-specific needs to generate new sales, retain existing insureds and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.
Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Agent’s manager.
Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.
Establishes rapport with the insured that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.
Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.
Responds to customer inquiries and requests relating to insurance products and membership.
Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.
Responds to customer inquiries and requests relating to insurance products and membership.
Researches and resolves complex customer service issues. Often assists the insured in initiating the first notice of loss on claims

Experience & Licenses/Certifications

HS Diploma or GED required
2 to 4 years of sales experience preferred.
Insurance industry experience or knowledge preferred.
Knowledge of desktop systems including but not limited to Microsoft Office software applications.
Ability to acquire an unrestricted state issued license(s) required to place property and casualty insurance. Active required license(s) preferred.

#IA

Apply Today

Insurance Sales Agent

Farmington, Utah

We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Why work for us?

Licensing Assistance – If unlicensed, AAA will reimburse the costs of licensure
Training – You’ll attend a thorough, comprehensive, two week training program
No Overhead Costs – W-2 structure with dedication space in a AAA branch
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Annual Incentive Plan – Eligibility to participate in AAA annual bonus plan
Paid Time Off – 17 days your first year + nine holidays annually + 24 hours per year designated for volunteer work

Essential Functions:

Uses sales techniques and strong product knowledge to identify customer-specific needs to generate new sales, retain existing insureds and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.
Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Agent’s manager.
Conduct insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.
Establishes rapport with the insured that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.
Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.
Responds to customer inquiries and requests relating to insurance products and membership.
Researches and resolves complex customer service issues. Often assists the insured in initiating the first notice of loss on claims.

Knowledge/Skills/Abilities:

Strong sales skills with a history of effectively developing, tracking, following up on and closing leads.
Advanced consultative selling techniques utilizing thorough product knowledge.
Knowledge of desktop systems including but not limited to Microsoft Office software applications.

Education & Experience/Licenses & Certifications:

High School Diploma or GED required. Bachelor's degree in a relevant field preferred.
3 to 5 years of relevant sales or insurance industry work experience required.
Possesses or has the ability to possess active and unrestricted state issued license(s) required to place property and casualty insurance.

#MOR

Apply Today

Tow and Light Service Driver

Fairfield, California

A career with AAA Northern California, Nevada, Utah, Arizona, and Mountain West is unique, just like you.

We’re a mission-driven Member services organization. We have a saying here at AAA that we aspire to be America’s most trusted organization absolutely famous for doing the right thing. With more than four million Members, our purpose is to bring peace of mind to Members so that they can enjoy life more.

AAA is known for providing exceptional products, service and experiences to our members. Our Road Service Technicians (Tow Truck Drivers) provide outstanding member experiences by ensuring our members safety on the road.

Why work for us?

Great Pay – $19.65/hour + a 5% increase at 6 months
Training – You’ll attend a thorough, comprehensive, three week training program
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan
Paid Time Off – Ten hours per month, ten holidays annually, one floating holiday and 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

What our Roadside Service Technicians do:

Driving and operating a service vehicle (i.e. loading/towing vehicles, flat tire changes, lock-out, fuel delivery services, etc.)
On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving
Utilizing on-board computer, radio communications, and mapping systems
Completion of daily paperwork (i.e. call-logs, battery invoices, cash receipts, etc.)
Inspecting and submitting maintenance reports of company vehicles for safe and efficient operation
Education and training. I.E.: AAA Compliance Training, RPST,TSAAC, Lock-out, PSP, Battery Service Training

Education & Experience/Licenses & Certification

Ability to drive a manual/automatic shift vehicle
Customer service skills and the ability to interact with a wide-range of people
Basic math skills
Basic automotive knowledge and at least 6 years’ experience operating a motor vehicle with a valid driver’s license
Basic computer knowledge
Bilingual communication skills a plus
High School Diploma or GED equivalent required
Vocational technical automotive training/certification or equivalent experience (preferred)
ASE (Automotive Service Excellence) certification(preferred)

Work Environment and Physical Requirements:

Works outdoors at vehicle sites when servicing vehicles. Lifting and carrying tires and parts, weighing up to 50 pounds, several times a day; bending, kneeling and stooping as required for service calls. Works in all weather and all traffic conditions. Vehicle recovery sites may be wet, messy and hazardous. Service Providers are required to provide a photograph for identification purposes. If needed for identification purposes, a photograph may be obtained after an offer of employment is made and accepted.

#ERSDriver

Apply Today

Associate Brand Manager

San Ramon, California

Job Description

Overall Responsibility

Reporting to the Product Manager or Director, Product Management, this role will be assigned full responsibility for a product and its business results. They will be accountable for managing product development and executing strategies and plans in partnership with cross- functional teams and external creative agencies.

Core Job Responsibilities

Strategy and Execution - Own Product P&L and manage key business KPIs to accomplish strategic goals.
Marketing Strategic Plan Development & Execution – Responsible for development and execution of annual plans including business analytics, communication, integrated marketing campaigns with both digital and traditional channels.
Partner internally and externally to develop and execute marketing activities that drive growth and achieve targets.
Competitive Intelligence – Monitor competitor activities, including pricing, promotion, new product launches, advertising.
Marketing Budget – Manage marketing budget, including budget tracker, PO's and invoicing.
Project Management – Perform ad-hoc projects as needed to support Product Marketing Manager.
Communication/ Networking – Guide advertising agencies and production vendors to execute communication plan; Assist in vendor negotiations and selection to control expense; prepare materials with creative agencies.

Knowledge, Skills and Abilities

Strategic leadership skills
Strong problem solving skills
Proficient in financial and analytical thinking and analyses
Clear and concise communication skills and team influencer
Experience managing annual marketing budgets

Education and Experience

College degree (MBA or Master's preferred)
3-5 years related work experience
Retail or consumer packaged goods experience (required)

#SAFE

Apply Today

Insurance Sales Associate

Clovis, California

AAA has immediate opportunities for motivated individuals to join our team of Insurance Sales Associates.

Why work for us?

Paid Training: $23.00/hr during our the training period. Extensive training program will help ensure a seamless transition into an Insurance Agent position.
Licensing Assistance: AAA will reimburse part of the costs of licensure
Advancement Opportunities: Opportunity to advance within the first 90 days
No Overhead Costs: W-2 structure with dedication space in a AAA NCNU branch
Compensation: Generous commission structure with the ability to earn commission on every policy.
Benefits: Medical, Dental, Vision, wellness program and more!
401k Matching: $1 for $1 company match up to 6% of pay
Annual Incentive Plan: Eligibility to participate in AAA NCNU annual bonus plan
Paid Time Of: 17 days of PTO your first year + 9 Holidays annually
Community Impact: 24 hours provided per year designated for Volunteer work.
Collaborative Environment: AAA will value your contribution to providing exceptional service to our members

Job Summary

Insurance Sales Associates serve our Members by selling them the Property & Casualty and Roadside Assistance insurance that meets the Member’s needs. Individuals in this role are accountable for achieving assigned sales goals while providing an exceptional Member experience. Primary responsibilities include soliciting new business, serving existing insured Members, and retaining policies. Insurance Associates participate in promotions, events, marketing activities, and the cross-sell of AAA insurance products. Insurance Associates are professionals who guide our Members in the purchase of appropriate products and coverage under managerial supervision.

Essential Functions

Uses sales techniques and strong product knowledge to identify customer-specific needs to generate new sales, retain existing insureds and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.
Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Agent’s manager.
Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.
Establishes rapport with the insured that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.
Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.
Responds to customer inquiries and requests relating to insurance products and membership.
Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.
Responds to customer inquiries and requests relating to insurance products and membership.
Researches and resolves complex customer service issues. Often assists the insured in initiating the first notice of loss on claims

Education & Experience/Licenses & Certification

High school diploma or GED required. Bachelor's degree in a relevant field preferred.
2 to 4 years of sales experience preferred.
Insurance industry experience or knowledge preferred.
Knowledge of desktop systems including but not limited to Microsoft Office software applications.
Ability to acquire an unrestricted state issued license(s) required to place property and casualty insurance within fourteen (21) calendar days of start date. Depending on start date, active property and casualty license(s) may be required.

#IASales

Apply Today

Insurance Sales Agent

Las Vegas, Nevada

Why work for us?

Licensing Assistance – If unlicensed, AAA NCNU will reimburse the costs of licensure
Training – You’ll attend a thorough, comprehensive, two week training program
No Overhead Costs – W-2 structure with dedicated space in a AAA branch
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan
Paid Time Off – 17 days your first year + nine holidays annually + 24 hours per year designated for volunteer work

Essential Functions:

Uses sales techniques and strong product knowledge to identify customer-specific needs to generate new sales, retain existing insureds and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.
Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Agent’s manager.
Conduct insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.
Establishes rapport with the insured that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.
Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.
Responds to customer inquiries and requests relating to insurance products and membership.
Researches and resolves complex customer service issues. Often assists the insured in initiating the first notice of loss on claims.

Knowledge/Skills/Abilities:

Strong sales skills with a history of effectively developing, tracking, following up on and closing leads.
Advanced consultative selling techniques utilizing thorough product knowledge.
Knowledge of desktop systems including but not limited to Microsoft Office software applications.

Experience & Licenses/Certifications:

HS Diploma or GED required
3 to 5 years of relevant sales or insurance industry work experience required.
Possesses or has the ability to possess active and unrestricted state issued license(s) required to place property and casualty insurance.

#IA

Apply Today

Insurance Sales Associate

Yuba City, California

AAA has immediate opportunities for motivated individuals to join our team of Insurance Sales Associates.

Why work for us?

Paid Training: $23.02 hourly paid training. Extensive training program will help ensure a seamless transition into an Insurance Agent position
Licensing Assistance: AAA will reimburse the costs of licensure
Advancement Opportunities: Opportunity to advance within the first 90 days
No Overhead Costs: W-2 structure with dedicated space in a AAA NCNU branch
Compensation: Generous commission structure with the ability to earn commission on every policy
Benefits: Medical, Dental, Vision, wellness program and more!
401k Matching: $1 for $1 company match up to 6% of pay
Annual Incentive Plan: Eligibility to participate in AAA NCNU annual bonus plan
Paid Time Of: 17 days of PTO your first year + 9 Holidays annually
Community Impact: 24 hours provided per year designated for Volunteer work
Collaborative Environment: AAA will value your contribution to providing exceptional service to our members

Job Summary

Essential Functions

Uses sales techniques and strong product knowledge to identify customer-specific needs to generate new sales, retain existing insureds and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.
Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Agent’s manager.
Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.
Establishes rapport with the insured that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.
Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.
Responds to customer inquiries and requests relating to insurance products and membership.
Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.
Responds to customer inquiries and requests relating to insurance products and membership.
Researches and resolves complex customer service issues. Often assists the insured in initiating the first notice of loss on claims

Experience & Licenses/Certifications

HS Diploma or GED required
2 to 4 years of sales experience preferred.
Insurance industry experience or knowledge preferred.
Knowledge of desktop systems including but not limited to Microsoft Office software applications.
Ability to acquire an unrestricted state issued license(s) required to place property and casualty insurance. Active required license(s) preferred.

#IA

Apply Today

Member Experience Associate

Ogden, Utah

Essential Functions

Exhibits AAA guiding principles and core values
Performs routine sales, service and operational functions for AAA Members including; DMV, cashiering, auto travel, notary and insurance sales support, with expectations for maintaining required standards, policies and procedures
Understands and actively promotes products and services to achieve individual goals in support of meeting organization goals and objectives
Overcomes obstacles that create barriers to Team Member or branch efforts
Identifies process improvement opportunities and proposes solutions
Acts as an agent for change while promoting AAA’s guiding principles and core values

Knowledge/Skills/Abilities

Demonstrates sales and service skills. Able to effectively interact, face-to-face, with new, prospective and existing Members.
Accuracy and comfort handling money, making change, balancing cash drawer.
Good computer skills, proficient in both reading and basic arithmetic.
Good written and verbal communication skills in person and over the phone.
Ability to multitask in response to requests, requirements and Member/Team Member expectations. Ability to accept feedback and correct course as necessary.

Education & Experience / Licenses & Certification

High school diploma or GED required
Two years sales or customer service experience
Experience working with sales and service standards and goals
Current & valid Driver's License with clean history may be required
Bonding and fingerprinting may be required
P&C Licensing may also be required

Work Environment/Physical Requirements

Works in a variety of office environments where standing, walking or sitting at a desk, table or computer workstation may

be required for extended periods of time. May travel by car, plane or other form of transportation to attend business meetings or conferences. May be required to work in one or more locations in a defined service area. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

#MEA

Apply Today

Life Insurance Agent

San Rafael, California

Essential Functions

Maximizes life insurance market penetration with current members and property/casualty insureds and stays vigilant for new sales opportunities. Maintains high quality production and persistency standards to assure profitable growth. Identifies and develops sales opportunities within the community. Follows company approved sales process in the completion of required financial, activity and sales reporting.
Provides life sales support and training on lead development and identification for the frontline employees, Insurance Sales Agents (P/C) and other staff who come in contact with members/ insureds. Establishes and maintains strong working relationships with front line employees, Sales Agents and the branch management team. Notifies Agents in a timely manner of result with referred lead. Provides leads from life insureds and other calls to Sales Agents for other products/services, i.e., membership, auto/homeowners and travel insurance.
Stays well-informed of changes and developments in policy and/or external practices. Attends meetings to obtain information, provide input, keep lines of communication open, stay updated and offer sales ideas when appropriate. Keeps current in industry; maintains continuing education for licensure.
Develops annual business plan with input and involvement from the Life Sales Manager to meet goals and determine responsibilities, including new business life sales, quality standards, as well as building outstanding customer relationships. Reviews plan objectives and reassesses strategies to align performance relative to annual sales goals.
Ensures compliance with NCNU and AAA Life and regulations, as well as external regulations

Knowledge/Skills/Abilities

Strong interpersonal, presentation and communication skills needed to interact with staff, members and insureds effectively
Ability to cultivate relationships with peers and staff; educates staff to make referrals to Life Insurance
Agents
Computer skills in basic software applications, and navigating business applications specific to life insurance
Demonstrated skills in selling life insurance and annuities; Skills to develop, track and effectively follow up on leads (preferred)
Strong knowledge in sales techniques, life product line illustrations, features and benefits (preferred)
Demonstrated skills in prospecting and lead generation abilities (preferred)
Bilingual communication skills (preferred)

Education & Experience / Licenses & Certification

High School Diploma or GED
Valid Automobile Operator's License
Active State Resident Life Insurance License
Bachelor's degree in related area or an equivalent combination of education and experience
(preferred)
1+ years experience in Life Insurance and/or Annuity Sales (preferred)
CLU, ChFC and/or LUTCF Designations (preferred)

Work Environment/Physical Requirements

Apply Today

Certified Auto Technician

Goodyear, Arizona

Why AAA?

Competitive commission plan with a weekly guarantee, monthly bonus and incentive plan
Exceptional benefits within 30 days of hire, to include 401k matching
15 Paid Days off and no Sunday work hours
A free AAA Membership and numerous employee discount

JOB DUTES:

Competitive commission plan with a weekly guarantee, monthly bonus and incentive plan
Exceptional benefits within 30 days of hire, to include 401k matching
15 Paid Days off and no Sunday work hours
A free AAA Membership and numerous employee discount
Successfully complete automotive service and repair work qualified to preform.
Perform work according to safety guidelines.
Complete vehicle inspection form and vehicle diagnostic form and submit to service advisor.
Complete documentation of repair work completed.
Advises service advisor of change in a vehicles status. Inspect vehicles for additional needed repairs or maintenance and recommend them to the service advisors for sale to customers.
Responsible to maintain a safe and clean work area.
Participate in ongoing training as assigned by management.
Study technical bulletins, industry magazines, and technical web sites.

CERTIFICATIONS, LICENSES, REGISTRATIONS:

Valid Arizona driver’s license and current 39 month driving record.
2 ASE Certifications required or equivalent experience.
Candidates will be considered if there certifications have expired within the last two years.
Candidate will be required to re-certify in at least two areas at the next testing cycle as a condition of employment.

EDUCATION AND EXPERIENCE:

Technical Training
3-5 years experience

PHYSICAL DEMANDS:

Required by the Americans with Disabilities Act (ADA).
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions o this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk and hear, required to sit, occasionally required to stand and walk; use and to finger, handle, or feel; and reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, peripheral vision and the ability to focus. Identify specific hazards as necessary (use of chemicals, equipment, driving).

May be exposed to chemicals, pneumatic air, electrical, lifting, tripping and/or falling, drives member and/or company vehicle.

Apply Today

Insurance Sales Associate

Fresno, California

Why work for us?

Paid Training: $20.49 hourly paid training. Extensive training program will help ensure a seamless transition into an Insurance Agent position.
Licensing Assistance: AAA provides/ will reimburse the costs of licensure
Advancement Opportunities: Opportunity to advance within the first 90 days
No Overhead Costs: W-2 structure with dedication space in a AAA NCNU branch
Compensation: Generous commission structure with the ability to earn commission on every policy.
Benefits: Medical, Dental, Vision, wellness program and more!
401k Matching: $1 for $1 company match up to 6% of pay
Annual Incentive Plan: Eligibility to participate in AAA NCNU annual bonus plan
Paid Time Off: 17 days of PTO your first year + 9 Holidays annually
Community Impact: 24 hours provided per year designated for Volunteer work.
Collaborative Environment: AAA will value your contribution to providing exceptional service to our members

Job Summary

Essential Functions

Uses sales techniques and strong product knowledge to identify customer-specific needs to generate new sales, retain existing insureds and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.
Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Agent’s manager.
Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.
Establishes rapport with the insured that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.
Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.
Responds to customer inquiries and requests relating to insurance products and membership.
Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.
Responds to customer inquiries and requests relating to insurance products and membership.
Researches and resolves complex customer service issues. Often assists the insured in initiating the first notice of loss on claims

Education & Experience/Licenses & Certifications

High School Diploma or GED required. Bachelor's degree in a relevant field preferred.
2 to 4 years of sales experience preferred.
Insurance industry experience or knowledge preferred.
Knowledge of desktop systems including but not limited to Microsoft Office software applications.
Ability to acquire unrestricted state issued license(s) required to place property and casualty insurance. Active required license(s) preferred.

#IA

Apply Today

Travel Sales Counselor

Manteca, California

Whether you’re just starting your journey or looking to grow your career, we’ll support you every step of the way.

Essential Functions:

Sells International & Domestic vacation packages, cruises, tours, hotel, car rental, rail and air travel
Owns the relationship with the member from beginning to end of each travel related transaction
Researches, evaluates and compares appropriate AAA Travel Partner packages to match up with member needs for the purpose of “delivering exceptional member experiences” in every transaction
Stays current with world events and latest travel industry developments and trends, and provides relevant information to members
Processes and interprets travel documents for members purchasing travel products with AAA and inform them of governmental requirements
Investigates and responds to travel-related member questions/complaints, and recommends solutions
Initiates contact with members and past customers to prospect for new business and encourages repeat business
Maintains minimum production goals in the following areas: Travel sales, sales of Travel Partner and proprietary products (i.e. Sojourns, AAA Vacations)
Cross-sells products and services (e.g., insurance (P&C, Life), new membership accounts, etc.)

Knowledge/Skills/Abilities:

Ability to clearly communicate (verbal and written) in English
Basic computer (e.g., Microsoft Word, Outlook, etc.) and industry specific applications (e.g., Galileo, VAX, etc.) and telephone skills
GDS experience required (Apollo/Galileo/Travelport)
Detailed knowledge of travel products
Knowledge of worldwide geography, the ability to read and interpret maps and brochures
Self-motivated sales drive and documented sales success
Ability to work efficiently both independently and as part of a team
Bilingual communication skills are a plus

Education & Experience / Licenses & Certifications:

HS Diploma or GED required
2 years of recent experience selling international and domestic travel services
Travel Institute certification as “CTA, CTC, or CTIE” preferred

Work Environment/Physical Requirements:

Works in an office environment sitting at a desk, table or computer workstation for extended periods of time. May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 70-80 percent of the time spent on the job involves the use of a personal computer.

Apply Today

Tow/Battery Light Service Driver

Sparks, Nevada

[This position is for the Truckee Territory]

Why work for us?

Great base Pay at $19.65/hr and up to a 35% monthly bonus!
Training – You’ll attend a thorough, comprehensive, three week training program
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan
Paid Time Off – Ten hours per month, ten holidays annually, one floating holiday and 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

What our Roadside Service Technicians do:

Driving and operating a service vehicle (i.e. loading/towing vehicles, flat tire changes, lock-out, fuel delivery services, etc.)
On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving
Utilizing on-board computer, radio communications, and mapping systems
Completion of daily paperwork (i.e. call-logs, battery invoices, cash receipts, etc.)
Inspecting and submitting maintenance reports of company vehicles for safe and efficient operation
Education and training. I.E.: AAA Compliance Training, RPST,TSAAC, Lock-out, PSP, Battery Service Training

Education & Experience/Licenses & Certification

Ability to drive a manual/automatic shift vehicle
Customer service skills and the ability to interact with a wide-range of people
Basic math skills
Basic automotive knowledge and at least 6 years’ experience operating a motor vehicle with a valid driver’s license
Basic computer knowledge
Bilingual communication skills a plus
High School Diploma or GED equivalent required
Vocational technical automotive training/certification or equivalent experience (preferred)
ASE (Automotive Service Excellence) certification(preferred)

Work Environment/Physical Requirements

Works outdoors at vehicle sites when servicing vehicles. Lifting and carrying tires and parts, weighing up to 50 pounds, several times a day; bending, kneeling and stooping as required for service calls. Works in all weather and all traffic conditions. Vehicle recovery sites may be wet, messy and hazardous. Service Providers are required to provide a photograph for identification purposes.

#ERS Driver

#CHI

Apply Today

Travel Sales Counselor

San Jose, California

Essential Functions

• Sells International & Domestic vacation packages, cruises, tours, hotel, car rental, rail and air travel

• Owns the relationship with the member from beginning to end of each travel related transaction

• Researches, evaluates and compares appropriate AAA Travel Partner packages to match up with member needs for the purpose of “delivering exceptional member experiences” in every transaction

• Stays current with world events and latest travel industry developments and trends, and provides

relevant information to members

• Processes and interprets travel documents for members purchasing travel products with AAA and inform them of governmental requirements

• Investigates and responds to travel-related member questions/complaints, and recommends solutions

• Initiates contact with members and past customers to prospect for new business and encourages repeat business

• Maintains minimum production goals in the following areas: Travel sales, sales of Travel Partner and proprietary products (i.e. Sojourns, AAA Vacations)

• Cross-sells products and services (e.g., insurance (P&C, Life), new membership accounts, etc.)

Knowledge/Skills/Abilities

• Ability to clearly communicate (verbal and written) in English

• Basic computer (e.g., Microsoft Word, Outlook, etc.) and industry specific applications (e.g., Galileo, VAX, etc.) and telephone skills

• GDS experience required (Apollo/Galileo/Travelport)

• Detailed knowledge of travel products

• Knowledge of worldwide geography, the ability to read and interpret maps and brochures

• Strong consultative selling skills with the ability to listen to members’ needs

• Ability to identify customer needs and recommend solutions

• Self-motivated sales drive and documented sales success

• Application of good judgment and decision making

• Ability to work efficiently both independently and as part of a team

• Bilingual communication skills are a plus

Education & Experience / Licenses & Certification

• High school diploma or equivalent

• 2 years of recent experience selling international and domestic travel services (preferred)

• Travel Institute certification as “CTA, CTC, or CTIE” (preferred)

Work Environment/Physical Requirements

Works in an office environment sitting at a desk, table or computer workstation for extended periods of time. May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 70-80 percent of the time spent on the job involves the use of a computer.

Apply Today

Insurance Sales Agent

Billings, Montana

Essential Functions

• Uses sales techniques and strong product knowledge to identify customer-specific needs to generate new sales, retain existing insureds and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.

• Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Agent’s manager.

• Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.

• Establishes rapport with the insured that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.

• Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.

• Responds to customer inquiries and requests relating to insurance products and membership.

• Researches and resolves complex customer service issues. Often assists the insured in initiating the first notice of loss on claims.

Knowledge/Skills/Abilities

• Strong sales skills with a history of effectively developing, tracking, following up on and closing leads.

• Advanced consultative selling techniques utilizing thorough product knowledge.

• Knowledge of desktop systems including but not limited to Microsoft Office software applications.

Education & Experience/Licenses & Certification

• High school diploma or GED required. Bachelor's degree in relevant field preferred.

• 3 to 5 years of relevant insurance industry work experience required.

• Possess active and unrestricted state issued license(s) required to place property and casualty insurance.

#IASales

Apply Today

Insurance Associate

Vallejo, California

AAA has immediate opportunities for motivated individuals to join our team of Insurance Sales Associates.

Why work for us?

Paid Training: $23.00 during our the training period. Extensive training program will help ensure a seamless transition into an Insurance Agent position.
Licensing Assistance: AAA will reimburse part of the costs of licensure
Advancement Opportunities: Opportunity to advance within the first 90 days
No Overhead Costs: W-2 structure with dedication space in a AAA NCNU branch
Compensation: Generous commission structure with the ability to earn commission on every policy.
Benefits: Medical, Dental, Vision, wellness program and more!
401k Matching: $1 for $1 company match up to 6% of pay
Annual Incentive Plan: Eligibility to participate in AAA NCNU annual bonus plan
Paid Time Of: 17 days of PTO your first year + 9 Holidays annually
Community Impact: 24 hours provided per year designated for Volunteer work.
Collaborative Environment: AAA will value your contribution to providing exceptional service to our members

Job Summary

Essential Functions

Uses sales techniques and strong product knowledge to identify customer-specific needs to generate new sales, retain existing insureds and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.
Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Agent’s manager.
Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.
Establishes rapport with the insured that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.
Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.
Responds to customer inquiries and requests relating to insurance products and membership.
Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.
Responds to customer inquiries and requests relating to insurance products and membership.
Researches and resolves complex customer service issues. Often assists the insured in initiating the first notice of loss on claims

Education & Experience/Licenses & Certification

High school diploma or GED required. Bachelor's degree in a relevant field preferred.
2 to 4 years of sales experience preferred.
Insurance industry experience or knowledge preferred.
Knowledge of desktop systems including but not limited to Microsoft Office software applications.
Ability to acquire an unrestricted state issued license(s) required to place property and casualty insurance within forty-five (45) calendar days of hire. Active required license(s) preferred.

#IASales

Apply Today

Lube Technician

Goodyear, Arizona

Why AAA?

Competitive commission plan with a weekly guarantee, monthly bonus and incentive plan
Exceptional benefits within 30 days of hire, to include 401k matching
15 Paid Days off and no Sunday work hours
A free AAA Membership and numerous employee discount

JOB DUTIES:

Successfully complete automotive service and repair work qualified to preform.
Complete inspection form and submit to service advisor
Advises service advisor of change in a vehicles status. Inspect vehicles for additional needed repairs or maintenance and recommend them to the service advisors for sale to customers.
Maintain a safe and clean work area and assist to maintain safe and clean work areas as needed.
Participate in ongoing training as assigned by management.
Study technical bulletins, industry magazines, and technical web sites.

EDUCATION OR EXPERIENCE:

High School diploma
Experience 0-3 (entry)
Previous auto repair experience required.

CERTIFICATIONS, LICENSES, REGISTRATIONS:

Valid Arizona driver’s license and current clean 39 month driving record.

WORKING CONDITIONS:

May be exposed to chemicals, pneumatic air, electrical, lifting, tripping and/or falling, drives member and/or company vehicle

PHYSICAL DEMANDS:

Required by the Americans with Disabilities Act (ADA).
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions o this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is regularly required to talk and hear, required to sit, occasionally required to stand and walk; use and to finger, handle, or feel; and reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, peripheral vision and the ability to focus

Apply Today

Member Experience Associate

Oakland, California

Essential Functions

Exhibits AAA guiding principles and core values
Performs routine sales, service and operational functions for AAA Members including; DMV, cashiering, auto travel, notary and insurance sales support, with expectations for maintaining required standards, policies and procedures
Understands and actively promotes products and services to achieve individual goals in support of meeting organization goals and objectives
Overcomes obstacles that create barriers to Team Member or branch efforts
Identifies process improvement opportunities and proposes solutions
Acts as an agent for change while promoting AAA’s guiding principles and core values

Knowledge/Skills/Abilities

Demonstrates sales and service skills. Able to effectively interact, face-to-face, with new, prospective and existing Members.
Accuracy and comfort handling money, making change, balancing cash drawer.
Good computer skills, proficient in both reading and basic arithmetic.
Good written and verbal communication skills in person and over the phone.
Ability to multitask in response to requests, requirements and Member/Team Member expectations. Ability to accept feedback and correct course as necessary.

Education & Experience / Licenses & Certification

High school diploma or GED required
Two years sales or customer service experience
Experience working with sales and service standards and goals
Current & valid Driver's License with clean history may be required
Bonding and fingerprinting may be required
P&C Licensing may also be required

Work Environment/Physical Requirements

Works in a variety of office environments where standing, walking or sitting at a desk, table or computer workstation may

#MEASales

Apply Today

Member Experience Associate

Las Vegas, Nevada

Why work for us?

Benefits – Access to Medical, Dental, and Vision program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Annual Incentive Plan – Eligibility to participate in AAA annual bonus plan
Paid Time Off – Accrual of 17 PTO days your first year, nine paid holidays annually, and 24 hours earmarked for volunteer activities

Essential Functions:

Exhibits AAA guiding principles and core values
Performs routine sales, service and operational functions for AAA Members including; DMV, cashiering, auto travel, notary and insurance sales support, with expectations for maintaining required standards, policies and procedures
Understands and actively promotes products and services to achieve individual goals in support of meeting organization goals and objectives
Overcomes obstacles that create barriers to Team Member or branch efforts
Identifies process improvement opportunities and proposes solutions
Acts as an agent for change while promoting AAA’s guiding principles and core values

Knowledge/Skills/Abilities:

Demonstrates sales and service skills. Able to effectively interact, face-to-face, with new, prospective and existing Members.
Accuracy and comfort handling money, making change, balancing cash drawer.
Good computer skills, proficient in both reading and basic arithmetic.
Good written and verbal communication skills in person and over the phone.
Ability to multitask in response to requests, requirements and Member/Team Member expectations. Ability to accept feedback and correct course as necessary.

Experience & Licenses/Certifications:

Two years of sales or customer service experience required
Experience working with sales and service standards and goals
Current & valid Driver's License with clean history may be required
Bonding and fingerprinting may be required
P&C Licensing preferred

Work Environment/Physical Requirements:

Apply Today

Member Experience Supervisor

Billings, Montana

Why work for us?

Compensation – Competitive hourly base + incentives
Benefits – Access to Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Annual Incentive Plan – Eligibility to participate in AAA annual bonus plan
Paid Time Off – Accrual of 17 PTO days per year, nine holidays annually, and 24 hours per year earmarked for volunteer activities

Essential Functions:

Performs three or more sales and/or operational functions at an expert level for AAA members (DMV, cashiering, domestic travel, underwriting support) with expectations for leading and coaching team to maintain required service standards and vision and value behavior standards. Serves as first line of contact to resolve customer complaints, billing and other issues that Sales and Service Associate is incapable of resolving.
Promotes products and services through cross-sales and referrals. Tracks and monitors location goals. Responsible for team sales and service results. Function as a champion of new products and initiatives (ex: launch of new credit card). May facilitate staff meetings or team huddles.
Assumes office administrative and operational duties in absence of manager.

Knowledge/Skills/Abilities:

Demonstrated sales and customer service skills
Ability to serve as front-line customer contact
Demonstrates team leadership and the ability to coach or lead a team, provide training and guidance to others
Strong written and verbal communication skills in person and over the phone
Accuracy and comfort handling money, making change, balancing cash drawer
Demonstrated personal computer skills, proficient in both reading and basic arithmetic
Working knowledge of financial or membership organizations and their financial operations

Education & Experience / Licenses & Certifications:

High School Diploma or GED required
Three years of sales or customer service experience in a lead capacity required
Experience working with sales goals required
Valid driver's license and fingerprinting may be required
P&C licensing may be required

#MEA

Apply Today

Roadside Customer Service Specialist

Clearfield, Utah

WHY WORK FOR US?

Great Pay - $14.50/hour with the opportunity for increases when performance skill blocks are achieved
Training – You’ll attend a thorough, comprehensive, 6 week training program
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan
Paid Time Off – Ten hours per month, ten holidays annually, one floating holiday and 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members
Onsite Gym

WHATS NEXT?

We utilize a video on demand interview as a way to get to know you better. The great thing about this is you have the ability to complete the interview from anywhere at anytime, giving you the control to move through our selection process faster. Completing this video on demand is the next step of the process. Once you complete your application, you will receive an email inviting you to complete our video on demand interview. Once that is completed, our recruiting team will review your video and will send you an email on next steps. PLEASE NOTE: If you do not complete the video on demand interview, we will not be able to move forward with you in this process.

ESSENTIAL FUNCTIONS:

Call Receiver’s provide courteous and professional assistance in response to members requests for Roadside Assistance in a high volume call center.
You must properly answer and enter information into the system for each incoming telephone call.
On every call you must deliver extraordinary customer service to our Members, using sound business judgment and accurately answering questions by applying department policies while using all provided resources.
Accurately enter all information provided by our Members to ensure proper service is rendered.
Set proper expectations with our Members to ensure their complete understanding of the services they will be given.
Demonstrate empathy when dealing with Members in high stress situations.
Ensure Members are fully aware of products available to them to enhance the Member’s experience for each and every Member’s individual situation. (upgrading coverage, etc.)

KNOWLEDGE/SKILLS/ABILITIES:

Clear verbal and written communication
Data entry skills, typing (35 wpm minimum), computer, telephone and basic math
Passion for customer service
Ability to use a navigation system (Google maps, iOS Maps, Waze… etc.)
Ability to work weekends and holidays as necessitated by business and/or weather conditions
Ability to cope in a professional manner with a fast work pace and time pressure

#RIN

Apply Today

Insurance Associate

Redwood City, California

AAA has immediate opportunities for motivated individuals to join our team of Insurance Sales Associates.

Why work for us?

Paid Training: $23.00 during our the training period. Extensive training program will help ensure a seamless transition into an Insurance Agent position.
Licensing Assistance: AAA provides/ will reimburse the costs of licensure
Advancement Opportunities: Opportunity to advance within the first 90 days
No Overhead Costs: W-2 structure with dedication space in a AAA NCNU branch
Compensation: Generous commission structure with the ability to earn commission on every policy.
Benefits: Medical, Dental, Vision, wellness program and more!
401k Matching: $1 for $1 company match up to 6% of pay
Annual Incentive Plan: Eligibility to participate in AAA NCNU annual bonus plan
Paid Time Of: 17 days of PTO your first year + 9 Holidays annually
Community Impact: 24 hours provided per year designated for Volunteer work.
Collaborative Environment: AAA will value your contribution to providing exceptional service to our members

Job Summary

Essential Functions

Uses sales techniques and strong product knowledge to identify customer-specific needs to generate new sales, retain existing insureds and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.
Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Agent’s manager.
Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.
Establishes rapport with the insured that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.
Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.
Responds to customer inquiries and requests relating to insurance products and membership.
Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.
Responds to customer inquiries and requests relating to insurance products and membership.
Researches and resolves complex customer service issues. Often assists the insured in initiating the first notice of loss on claims

Education & Experience/Licenses & Certification

High school diploma or GED required. Bachelor's degree in a relevant field preferred.
2 to 4 years of sales experience preferred.
Insurance industry experience or knowledge preferred.
Knowledge of desktop systems including but not limited to Microsoft Office software applications.
Ability to acquire an unrestricted state issued license(s) required to place property and casualty insurance within fourteen (14) calendar days of start date. Depending on start date, active property and casualty license(s) may be required.

#MEL

#IASales

Apply Today

Tow and Light Service Driver

San Rafael, California

A career with AAA Northern California, Nevada, Utah, Arizona, and Mountain West is unique, just like you.

Why work for us?

Great Pay – $21.96/hour + a 5% increase at 6 months
Training – You’ll attend a thorough, comprehensive, three week training program
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan
Paid Time Off – Ten hours per month, ten holidays annually, one floating holiday and 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

What our Roadside Service Technicians do:

Driving and operating a service vehicle (i.e. loading/towing vehicles, flat tire changes, lock-out, fuel delivery services, etc.)
On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving
Utilizing on-board computer, radio communications, and mapping systems
Completion of daily paperwork (i.e. call-logs, battery invoices, cash receipts, etc.)
Inspecting and submitting maintenance reports of company vehicles for safe and efficient operation
Education and training. I.E.: AAA Compliance Training, RPST,TSAAC, Lock-out, PSP, Battery Service Training

Education & Experience/Licenses & Certification

Ability to drive a manual/automatic shift vehicle
Customer service skills and the ability to interact with a wide-range of people
Basic math skills
Basic automotive knowledge and at least 6 years’ experience operating a motor vehicle with a valid driver’s license
Basic computer knowledge
Bilingual communication skills a plus
High School Diploma or GED equivalent required
Vocational technical automotive training/certification or equivalent experience (preferred)
ASE (Automotive Service Excellence) certification(preferred)

Work Environment and Physical Requirements:

#ERSDriver

Apply Today

Smart Home Lead - Installation

Tempe, Arizona

AAA recently acquired SafeGuard, the 11th largest smart home security company in the United States, with the vision to become the most trusted brand in this industry. Safeguard, has been Protecting Arizona families and businesses for over 50 years; we are Arizona's largest locally-operated security provider. With an A+ Better Business Bureau Ranking, we prove every day that we love being there for and helping our customers. We work hard to create an environment where you can thrive and use your skills and talents to help us deliver legendary Customer Service. You’ll help positively impact every homeowner and the communities that we serve, too.

We need a leader for our Commercial and Residential installations team.

Do you understand Customer expectations? Can you evaluate equipment specified to ensure highest level of success possible on installs? Have you performed job walks to confirm scope of work based on proposal and design?

Why work for us?

Great Salary - Career Paths with advancement
Great Benefits - Medical/Dental/Vision
Retirement - 401k matching up to 3%
Work/Life Balance - PTO 3 Weeks + 9 paid holidays

Core Job Responsibilities

Ensure installation is completed according to proposal, estimate, and design following Standard Operating Procedures and Protocols. Provide customer with system orientation, manufacturer documentation, and system sign-off prior to departure.
Develop and deliver installation as-builts to the Design Department.
Review, complete, and maintain various Manufacturer Training and Certifications as required.
Attend onsite or scheduled Manufacturer Training as required to maintain knowledge base of current and upcoming equipment used.

KNOWLEDGE AND SKILLS

Five or more years of experience in the Residential and Commercial Low Voltage industry with emphasis on installation, service, and design of various low voltage systems.
Organizational, analytical, interpersonal, and written/oral communication skills.
Problem solving, critical thinking, conflict resolution, risk identification and mitigation experience
Strong work ethic, operationally focused, detail oriented, and a team player

EDUCATION, KNOWLEDGE, SKILLS, COMPETENCIES, CERTIFICATIONS/LICENSES

NICET Certification, CSA Certification, Control 4 Certification, Various Manufacturing Certifications
Proficient computer skills to include knowledge and experience with MS Word, Excel, Outlook
Knowledge and competency in Local and National Electrical and Low Voltage Codes and Standards

#LYN

Apply Today

Learning & Development Facilitator

Clearfield, Utah

Job Description - Essential Functions

Provide instructional expertise and recommendations to support creative, innovative, and scalable programs for all levels using adult learning theories and methodologies (such as ADDIE, SAM, AGILE).
Independent delivery of training curriculum to meet identified training needs using rapid development tools and process.
Facilitate engaging instructor-led experiences effectively across a range of learners and content.
Collaborate with functional course owners, SMEs, and target audience to gather information needed in the creation, implementation and improvement of training programs/materials.
Ability to modify class facilitation in support of new programs for learning and development as our dynamic internal/customer landscape and teams evolve.
Coordinate with the SMEs, leaders and project managers throughout projects (i.e., initial planning, content brainstorming sessions, development and delivery) to meet goals and performance objectives.
Modify course content outlines in collaboration with designated SMEs to ensure deliverables meet training and learning strategies.
Gather data on training needs and learning interventions to integrate into the design/delivery of training materials and programs.
Update course content and relevant graphics to reflect and expand the scope, sequence, and learning objectives developed through team collaboration.
Review procedures and guidelines for training programs and learning interventions to guarantee instructional delivery/materials meet outlined learning and training goals across business units.
Identify innovative ways for training projects, content and delivery to be updated or improved.
Collaborate with internal clients, SMEs, instructional designers, and project managers to assist with the direction and management of projects.
Coach learners for performance and knowledge needed to perform on the job.

Knowledge/Skills/Abilities

Skills in adult learning theory, facilitation and instructional design theory needed to modify instructional materials and ensure effective delivery
Ability to deliver effective training workshops through a variety of methods to meet learners needs.
Ability to identify implementation gaps and provide suggestions to improve content and delivery.
Ability to manage multiple task assignments simultaneously, work effectively in an environment that is constantly changing and evolving to bring about change.
Ability to communicate through verbal and written means with individuals, small groups and in front of large audiences at all levels of the organization.
Ability to ask appropriate questions, probe for understanding, and work in collaboration with others to achieve desired results.

Ability to learn and become proficient in use of company's Learning Management System (LMS).
Knowledge of implementation objectives, project plan, and one's role within a project; participates in the implementation of a project; provides timely, thorough, and concise updates for area of responsibility; identifies areas of risk and properly communicates them to the project manager.
Knowledge of a variety of instructional media including instructor-led, online, and virtual instructor-led training.
Ability to communicate with a variety of audiences and engage and influence stakeholders
Proficiency with Google Apps, Microsoft Office Suite, and MS PowerPoint

Apply Today

Travel Sales Counselor

Tucson, Arizona

Whether you’re just starting your journey or looking to grow your career, we’ll support you every step of the way.

Essential Functions:

Sells International & Domestic vacation packages, cruises, tours, hotel, car rental, rail and air travel
Owns the relationship with the member from beginning to end of each travel related transaction
Researches, evaluates and compares appropriate AAA Travel Partner packages to match up with member needs for the purpose of “delivering exceptional member experiences” in every transaction
Stays current with world events and latest travel industry developments and trends, and provides relevant information to members
Processes and interprets travel documents for members purchasing travel products with AAA and inform them of governmental requirements
Investigates and responds to travel-related member questions/complaints, and recommends solutions
Initiates contact with members and past customers to prospect for new business and encourages repeat business
Maintains minimum production goals in the following areas: Travel sales, sales of Travel Partner and proprietary products (i.e. Sojourns, AAA Vacations)
Cross-sells products and services (e.g., insurance (P&C, Life), new membership accounts, etc.)

Knowledge/Skills/Abilities:

Ability to clearly communicate (verbal and written) in English
Basic computer (e.g., Microsoft Word, Outlook, etc.) and industry specific applications (e.g., Galileo, VAX, etc.) and telephone skills
GDS experience required (Apollo/Galileo/Travelport)
Detailed knowledge of travel products
Knowledge of worldwide geography, the ability to read and interpret maps and brochures
Self-motivated sales drive and documented sales success
Ability to work efficiently both independently and as part of a team
Bilingual communication skills are a plus

Education & Experience / Licenses & Certifications:

HS Diploma or GED required
2 years of recent experience selling international and domestic travel services required
Travel Institute certification as “CTA, CTC, or CTIE” preferred

Work Environment/Physical Requirements:

Works in an office environment sitting at a desk, table or computer workstation for extended periods of time. May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 70-80 percent of the time spent on the job involves the use of a personal computer.

Apply Today

Life Insurance Agent

Vallejo, California

Essential Functions

Maximizes life insurance market penetration with current members and property/casualty insureds and stays vigilant for new sales opportunities. Maintains high quality production and persistent standards to assure profitable growth. Identifies and develops sales opportunities within the community. Follows company approved sales process in the completion of required financial, activity and sales reporting.
Provides life sales support and training on lead development and identification for the frontline employees, Insurance Sales Agents (P/C) and other staff who come in contact with members/ insureds. Establishes and maintains strong working relationships with front line employees, Sales Agents and the branch management team. Notifies Agents in a timely manner of result with referred lead. Provides leads from life insureds and other calls to Sales Agents for other products/services, i.e., membership, auto/homeowners and travel insurance.
Stays well-informed of changes and developments in policy and/or external practices. Attends meetings to obtain information, provide input, keep lines of communication open, stay updated and offer sales ideas when appropriate. Keeps current in industry; maintains continuing education for licensure.
Develops annual business plan with input and involvement from the Life Sales Manager to meet goals and determine responsibilities, including new business life sales, quality standards, as well as building outstanding customer relationships. Reviews plan objectives and reassesses strategies to align performance relative to annual sales goals.
Ensures compliance with NCNU and AAA Life and regulations, as well as external regulations

Knowledge/Skills/Abilities

Strong interpersonal, presentation and communication skills needed to interact with staff, members and insureds effectively
Ability to cultivate relationships with peers and staff; educates staff to make referrals to Life Insurance

Agents

Computer skills in basic software applications, and navigating business applications specific to life insurance
Demonstrated skills in selling life insurance and annuities; Skills to develop, track and effectively follow up on leads (preferred)
Strong knowledge in sales techniques, life product line illustrations, features and benefits (preferred)
Demonstrated skills in prospecting and lead generation abilities (preferred)
Bilingual communication skills (preferred)

Education & Experience / Licenses & Certification

High School Diploma or GED
Valid Automobile Operator's License
Active State Resident Life Insurance License
Bachelor's degree in a related area or an equivalent combination of education and experience
(preferred)
1+ years experience in Life Insurance and/or Annuity Sales (preferred)
CLU, ChFC and/or LUTCF Designations (preferred)

Work Environment/Physical Requirements

#LifeSales

Apply Today

Outside Sales Insurance Agent

Scottsdale, Arizona

Why work for us?

Training – You’ll attend a thorough, comprehensive, two week training program at our Phoenix headquarters
No Overhead Costs – W-2 structure with available space in a AAA Arizona Branch
Compensation - Non recoverable draw or lucrative, uncapped bonus plan with first year production incentives
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 4% of pay
Annual Incentive Plan – Eligibility to participate in AAA Arizona annual bonus plan
Paid Time Off – Accrual of 17 PTO days per year, nine holidays annually and 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Responsibilities:

Quote and write personal and commercial lines insurance (auto, homeowner's, life).
Prospect within the community to develop new insurance business and create brand presence. Prospect from various resources.
Required to meeting or exceed sales goals set by management
Provide customer service to insurance clients.
Employees are required to support the lead generation initiative by providing qualified leads to other business lines of AAA Arizona that include Travel and Automotive.
Maintain records, logs and files according to department and club guidelines. Demonstrate thorough and competent skills in both industry and Club computerized systems.
May perform other duties as assigned.

Qualifications:

High School Diploma or GED required
Minimum 3 years of experience independently selling Home and Auto Insurance required
Experience selling Life Insurance preferred
Valid Arizona Property and Casualty Insurance License
Valid Arizona driver's license

#IA Sales

Apply Today

Insurance Sales Agent

Phoenix, Arizona

Whether you’re just starting your journey or looking to grow your career, we’ll support you every step of the way.

Why work for us?

Licensing Assistance – If unlicensed, AAA will reimburse the costs of licensure
Training – You’ll attend a thorough, comprehensive, two week training program
No Overhead Costs – W-2 structure with dedicated space in 2-3 AAA Club-Owned Repair Shops
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 4% of pay
Annual Incentive Plan – Eligibility to participate in AAA annual bonus plan
Paid Time Off – 17 days your first year + nine holidays annually + 24 hours per year designated for volunteer work

Essential Functions:

Uses sales techniques and strong product knowledge to identify customer-specific needs to generate new sales, retain existing insureds and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.
Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Agent’s manager.
Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.
Establishes rapport with the insured that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.
Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.
Responds to customer inquiries and requests relating to insurance products and membership.
Researches and resolves complex customer service issues. Often assists the insured in initiating the first notice of loss on claims.

Knowledge/Skills/Abilities:

Strong sales skills with a history of effectively developing, tracking, following up on and closing leads.
Advanced consultative selling techniques utilizing thorough product knowledge.
Knowledge of desktop systems including but not limited to Microsoft Office software applications.

Education & Experience/Licenses & Certifications:

HS Diploma or GED required.
3+ years of relevant sales or insurance industry work experience required.
Possesses or has the ability to possess active and unrestricted state issued license(s) required to place property and casualty insurance.

Apply Today

MVD Member Experience Associate

Goodyear, Arizona

Why work for us?

Benefits – Access to Medical, Dental, and Vision program and more!
401k Matching – $1 for $1 company match up to 4% of pay
Annual Incentive Plan – Eligibility to participate in AAA annual bonus plan
Paid Time Off – Accrual of 17 PTO days your first year, nine paid holidays annually, and 24 hours earmarked for volunteer activities

Essential Functions:

Exhibits AAA guiding principles and core values
Performs routine sales, service and operational functions for AAA Members including; MVD, cashiering, auto travel, notary and insurance sales support, with expectations for maintaining required standards, policies and procedures
Understands and actively promotes products and services to achieve individual goals in support of meeting organization goals and objectives
Overcomes obstacles that create barriers to Team Member or branch efforts
Identifies process improvement opportunities and proposes solutions
Acts as an agent for change while promoting AAA’s guiding principles and core values

Knowledge/Skills/Abilities:

Demonstrates sales and service skills. Able to effectively interact, face-to-face, with new, prospective and existing Members.
Accuracy and comfort handling money, making change, balancing cash drawer.
Good computer skills, proficient in both reading and basic arithmetic.
Good written and verbal communication skills in person and over the phone.
Ability to multitask in response to requests, requirements and Member/Team Member expectations. Ability to accept feedback and correct course as necessary.

Experience & Licenses/Certifications:

Minimum one year of MVD customer service experience required
Experience working with sales and service standards and goals
Current & valid Driver's License with clean history may be required
Bonding and fingerprinting may be required
Active AZ MVD Certification required
P&C Licensing may be required

Work Environment/Physical Requirements:

#MEA

Apply Today

Human Resources Generalist