Careers

Join our team of change makers

We’re looking for bright, passionate, and collaborative people to join
our tight-knit team as we innovate in the spirit of service. If this
sounds like you, let’s talk. Email us at careers@a3ventures.co.

Sales Associate - Work From Home MUST LIVE IN UTAH

Clearfield, Utah

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members. ​.

Why work for us?

  • Great Pay – $13.50/hour with the ability to increase to $15.12 with performance based skill block increases

  • Commission - ability to earn commission on each sell

  • Training – You’ll attend a thorough, comprehensive  training program

  • Benefits – Medical, Dental, Vision, wellness program and more!

  • 401k Matching – $1 for $1 company match up to 6% of pay

  • Paid Time Off

  •  24 hours per year earmarked for volunteer activities

  • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Summary

Sales Associates serve our Members by selling and servicing memberships. Sales Associates thoughtfully assist our Members to acquire, maintain and make the most of their membership in AAA.

Essential Functions

  • Uses sales techniques and product knowledge to identify customer-specific needs to generate new sales to prospective and current Members. Effectively overcomes objections to close the sale.
  • Consistently provides a service experience that enhances the Member’s affinity to the AAA brand and results in greater Member satisfaction and loyalty.

Knowledge/Skills/Abilities

  • Possesses sales skills effectively employed in the tracking, following up on and closing of assigned leads.
  • Knowledge of desktop systems including but not limited to Microsoft Office software applications.

Education & Experience/Licenses & Certification

  • High school diploma or GED required.

**Please note that you will be asked to complete a candidate assessment following your application, via email. Your application will not be considered until the assessment has been completed.** 

#IA

Apply Today

Security Officer

Tempe, Arizona

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

AAA recently acquired SAFE Security, the 11th largest smart home security company in the United States, with the vision to become the most trusted brand in this industry.  With your help, we aspire to provide the same peace of mind at home as we have provided on the roads for the last 100 years.    

 
AAA Smart Home is looking for Security Officers in Scottsdale/North Scottsdale, Tempe, Carefree and Paradise valley areas to join our team! We have multiple shift positions open with opportunities for overtime!

WHY WORK FOR US?

  • Benefits – Medical, Dental, Vision, wellness program and more!

  • 401k Matching

  • Paid Time Off – Ten hours per month, nine holidays annually

  • Collaborative Environment – AAA Smart Home will value your contribution to providing exceptional service to our members

ESSENTIAL FUNCTIONS:

Security Officer will be responsible for overseeing the safe and secure operation of the entrance to a gated community including:
 

KNOWLEDGE AND SKILLS:

  • Provide vehicle access control services in a professional and proficient manner at all times to the residents of the manned gated communities
  • Provide a visual security presence (unarmed)
  • Monitor and authorize entrance and departure of residents and guests
  • Report daily activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences
  • Sort and distribute mail to incoming resident
  • Other tasks and duties as assigned
  • If required by the Officer-In-Charge, assist with the preparation of the weekly payroll summary and timecards for delivery to the Main Office on schedule
  • Proper completion to include content, numbering and logging of Incidents Reports
  • Proper use of all other forms associated with access control and/or gatehouse operations
  • Prepare and submit to the Officer-In-Charge necessary information/data for the preparation of the monthly “Gate Activity Report”
  • Assist in monitoring and maintaining gate supplies 

EDUCATION, CERTIFICATIONS/LICENSES

  • Must be at least 18 years old
  • Must have a valid and current Arizona Security Card Certification (Guard Card)
  • Ability to communicate clearly and effectively in English (both written and oral)
  • Must have a phone (home or cell)
  • Must have a friendly demeanor and great customer service skills
  • Must possess a valid AZ driver's license with a clean driving record of 3+ years
  • Be a high school graduate or have a GED
  • Possess effective customer service skills
  • Have a neat and professional appearance
  • Have reliable transportation
  • Must be able to pass a full criminal and background check, and drug test

#SAFE

Apply Today

Automotive Repair Technician

San Jose, California

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Why Work With Us!

  • Exceptional benefits within 30 days of hire, with employee contribution to Medical/Dental/Vision premiums
  • 401K Matching $1 to $1 up to 6% annually
  • Annual bonus
  • Opportunity for advancement
  • 15 Paid Days off, some Saturdays and no Sunday work hours
  • Tuition reimbursement for additional ASE Certifications
  • Clean well equipped shops with high car count
  • Free AAA Membership and numerous employee discounts

Job Responsibilities:

  • Performs work that is indicated on Approved Repair Orders.
  • Performs only needed and or customer requested services on vehicles. 
  • Performs all repairs according to MAP (Motorist Assurance Program), OEM (Original Equipment Manufacturers) or accepted industry standard procedures
  • Assures all repairs are for the benefit of the member/customer. 
  • Test drives all vehicles when practical for any/all performance or drivability concerns before performing work
    • Exception: when unsafe or vehicle not drivable
    • Retest drives after repairs completed to verify that repair solved defined problems
  • Maintains clean and safe work environment; cleans spills and debris immediately to reduce hazards
  • Maintain company provided equipment and machinery
  • Follows company and industry safety rules and regulations
  • Reports all unsafe conditions to supervisor including but not limited to lifts, overhead doors, and equipment
  • Attends all required training, seeks additional training to maintain and increase effectiveness
  • Keeps up to date on industry trends and repair procedures. 
  • Attends and successfully completes at least 24 hours of continuing auto repair training per year sponsored and/or provided by the club. 
  • Maintains customer vehicles in regard to cleanliness and does not tune or otherwise adjust any controls within the vehicle.
  • Verifies as soon as practicable that parts ordered for the vehicle assigned to them are correct.
  • Performs digital inspection and documents to their full potential. Notates all pertinent information into the shop inspection or management system, attaches all photos or videos to illustrate repairs or needs to the inspection. 
  • Assures all comeback related repairs are prioritized as directed by manager or lead. 
  • Communicates effectively as necessary with manager, service advisors and other technicians to contribute to the overall performance of the location 
  • Responsible for the safety and accuracy of all repairs made and or systems inspected to assure vehicle is as safe or more safe condition as was prior to work commencing
  • Performs other related duties as assigned.
  • Note: May require travel to different locations on an as needed basis

Knowledge/Skills/Abilities

  • Effective verbal and written communication skills in the language(s) required for the role, as justified for business necessity
  • Effective organization, interpersonal and negotiation skills
  • Ability to work scheduled hours as necessitated by business need
  • Math and computer skills with experience using software applications including word processing, browsers, and email
  • Member service focus
  • Ability to drive vehicles equipped with manual transmission
  • Knowledge of equipment/tool operation and diagnostic/repair procedures
  • Maintains 100% productivity as measured by dividing hours worked by labor hours flagged

Education & Experience/ Licenses & Certifications

  • High School diploma or equivalent certification (GED)
  • Valid driver license and acceptable driving record
  • At least four  years experience as an automobile technician 
  • ASE Master Tech with L1 certification level or equivalent OEM certifications and fulfills ASE requirement within one year of hire. .
  • Smog Repair and Testing Certification preferred (CA only)

Work Environment/Physical Requirements

  • Ability to lift and or carry up to 50lbs
  • Standing, bending, kneeling, pushing, reaching, lifting, climbing ladders
  • Exposure to loud noises

#MCC

Apply Today

Tow and Light Service Drivers

Sparks, Nevada

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.


 

Why Work For Us?

  • Great Pay - with the opportunity for increases when performance skill blocks are achieved

  • Training – You’ll attend a thorough, comprehensive, training program

  • Benefits – Medical, Dental, Vision, wellness program and more!

  • 401k Matching – $1 for $1 company match up to 6% of pay

  • Paid Time Off- Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities

  • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Essential Functions

  • Driving and operating a service vehicle (i.e. flat tire changes, lock-out, fuel delivery services, etc.)

  • On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving

  • Leverages sales skills for offering products and services from AAA to member during service interaction

  • Utilizing on-board computer, radio communications, and mapping systems

  • Completion of daily paperwork (i.e. call-logs, battery invoices, cash receipts, etc.)

​Knowledge/Skills/Abilities 

  • Clear and proficient verbal and written communication even under pressure

  • Common knowledge of vehicle components and the common reasons for vehicle failure

  • Demonstrates problem solving and listening skills to evaluate member safety as well as the ability to discern safety issues and respond appropriately

  • Ability to drive a manual/automatic shift vehicle

Education & Experience/Licenses & Certification

  • Two (2) years of experience in a customer contact role

  • Education and training. I.E.: AAA Compliance Training, RPST,TSAAC, Lock-out, PSP, Battery Service Training

  • Vocational technical automotive training/certification or equivalent experience (preferred)

  • ASE (Automotive Service Excellence) certification(preferred)


 

Work Environment/Physical Requirements

Works outdoors at vehicle sites when servicing vehicles. Lifting and carrying tires and parts, weighing up to 50 pounds, several times a day; bending, kneeling and stooping as required for service calls. Works in all weather and all traffic conditions. Vehicle recovery sites may be wet, messy and hazardous.  Service Providers are required to provide a photograph for identification purposes.

#ERS

Apply Today

Workforce Management Coordinator

Tempe, Arizona

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Summary 

Incumbent applies job skills and company policies and procedures to a complete variety of tasks.
General supervision and instructions are provided for routine work and detailed instructions are provided on new projects or assignments.

Why Work For Us?

  • Training – You’ll attend a thorough, comprehensive, training program

  • Benefits – Medical, Dental, Vision, wellness program and more!

  • 401k Matching – $1 for $1 company match up to 3% of pay

  • Paid Time Off- Team Members accrue paid time off monthly

  • Collaborative Environment – AAA Smart Home will value your contribution to providing exceptional service to our members

Essential Functions

  • Allocates calls while balancing occupancy and meeting service level requirements
  • Generates and distributes statistical reports for overall call center service levels to all levels of management
  • Processes emails sent to the Workforce Management mailbox within 24 hours of receipt. 
  • Answers phone calls from supervisors/agents for assistance on same day exceptions
  • Monitors agent activity and ensures schedule adherence.  Communicate with Line of Business leaders when agents are not in compliance
  • Continuously monitors and tracks service levels for all lines of business for each half hour and makes recommendations or adjustments to staff and/or agents skills as needed
  • Assists the Schedule and Forecast Analysts with weekly plans, additional hours and schedule change requests

 

Knowledge/Skills/Abilities

  • Ability to prioritize and balance simultaneous projects in a fast paced work environment 
  • Solid computer skills and knowledge of PC software applications used for word-processing and spreadsheets (e.g., Microsoft Word and Excel or equivalent google suite applications)
  • Ability to work independently and as part of a team in a demanding environment
  • Ability to quickly grasp a thorough knowledge of policies, procedures and service goals
  • Solid communications skills both verbally and in written form
  • Interpersonal skills and the ability to interact with employees, management and others in a professional and tactful manner
  • Ability to maintain highly confidential information

Education & Experience / Licenses & Certification

  • High School Diploma, GED or equivalent required.  College education credits preferred.
  • 0 -2 years experience in Workforce Management preferred.

Work Environment/Physical Requirements

Works in an office environment sitting at a desk, table or computer workstation for extended periods of time. Approximately 75-90 percent of the time spent on the job involves the use of a personal computer.

Physical Demands:

Requires sitting and standing for extended periods of time. Requires extensive use of a computer and repetitive hand movements in the performance of duties. Occasional lifting and carrying of material weighing up to 20 pounds may be required.

 

Competency

Decision Making (Intermediate)

Adaptive Learning (Proficient)

Drive and Initiative (Intermediate)

Quality Orientation (Proficient)

Dealing with Ambiguity (Intermediate)

Judgment  (Intermediate)

Independence (Intermediate)

#SAFE

Apply Today

Security Sales Manager

Tempe, Arizona

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

We are passionate about maintaining a diverse and inclusive workplace that reflects the people and culture of the communities we serve, and fostering an environment in which everyone can realize their full potential and grow without barriers. We celebrate our differences as they make us stronger and invigorate our workplace. We believe that each of us enriches our culture by contributing unique perspectives, valuable insights and key strengths. We want each of our Team Members to feel valued, respected and supported.  

This position is responsible for driving top line sales revenue to meet company goals and objectives. To develop a professional sales team that matches the AAA brand and member experience expectations. Create sales and vertical market initiatives and then monitor and execute the plan. Position is responsible for revenue generation for all Commercial departments. Position will create, develop and maintain key accounts in order to maximize opportunities for revenue.

RESPONSIBILITIES/JOB DUTIES:

  • Prospecting and opening doors for and with the salespeople within our target markets.

  • Teach and work with sales reps on how to prospect, set appointments, and close business.

  • Manage sales team through activity based management.

  • Review and uncover business opportunities within target markets

  • Instructing on how to overcome sales objections

  • Out in the field working with the sales team, leading by example

  • Build and develop a department culture through hiring, leading, coaching and training.

  • Develop and grow best in class sales team and maximize their revenue production.

  • Business develop through creating partnerships.

Why work for us?
  • Job Stability - Career Growth

  • Great Benefits - Medical/Dental/Vision

  • Retirement - 401k matching up to 4%

  • Work/Life Balance - PTO 3 Weeks + 9 paid holidays

Monitor dash board information for Key Performance Indicators ( KPI’s)

  • Revenue proposed by salesperson, by revenue category

  • Develop sales and market strategies.

  • Review and negotiate subcontractor or customer legal agreements. Coordinate with AAA in-house legal team for adds, changes and deletions

  • Budget/Plan Forecast and P&L Management (marketing and sales budget)

KNOWLEDGE AND SKILLS:

  • Leadership – Experience recruiting, building, training and inspiring a professional sales team

  • Development of 1-2 year sales/marketing strategy and business plans

  • Sales Management experience running a sales team (preferred)

  • Familiar with developing sales compensation plans that drive sales to meet corporate goals and objectives

  • Departmental Budget and P&L Management (desired)

  • Computer proficient in Word, Excel, PowerPoint and Google Suite (required)

  • Ability to call on executive level prospects, develop partnerships and close business

  • 4 years of outside sales experience (preferred)

  • 3 years of sales management experience

  • Industry Experience  – familiar with commercial fire alarm, Security, CCTV, Access Control and Guard/Patrol (preferred)

EDUCATION, KNOWLEDGE, SKILLS, COMPETENCIES, CERTIFICATIONS/LICENSES:

  • Ability to develop, present and clearly communicate monthly reports and sales initiatives.

  • Must be familiar with developing excel or Google Sheet tracking metrics and formulas

  • Good verbal and written communication skills

  • Contract negotiation skills

  • Highly organized and ability to self-manage timelines of all projects, sales initiatives and team deliverables

  • College Degree

SUPERVISORY RESPONSIBILITIES:

  • Supervision of (8) commercial sales rep

  • Monitor daily sales activities and results through established sales metrics

  • Conduct weekly sales meetings and individual one on one development meetings

#SAFE

Apply Today

Senior Developer - Backend - NodeJS/JAVA/Go

Phoenix, Arizona

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Why Work For Us?

  • Benefits – Medical, Dental, Vision, wellness program and more!

  • 401k Matching – $1 for $1 company match up to 6% of pay

  • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan

  • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities

  • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

This is a Work From Home Opportunity, candidate MUST reside in Arizona

As part of the digital development team, this role will be responsible for developing new features and functionality within the guidelines of the website’s architecture, ensuring high-performance and availability.  Adheres to security best practices.  Provides leadership and mentoring to teammates. Oversees work backlogs and team workloads.   Assignments are broad in nature, requiring latitude for independent action.


 

Core Job Responsibilities

Works closely with the developer team to ensure that projects are delivered correctly and on time.

  • Tests, develops, builds, and coordinates the integration of new products per production requirements.  Document solutions with concise and clear explanations

  • Evaluate code to ensure that it is valid, is properly structured, meets industry standards, and is secure.

  • Nimble troubleshooting of issues

  • Responsible for the implementation and testing of technical solutions

  • Responsible for backlog management and sprint priority setting

  • Responsible for training and mentoring developer staff members

  • Oversees work backlogs and team workloads 

  • Solutions Consulting: Participate as a technical consultant on a variety of web-related projects

     

Knowledge & Skills

  • Experience with JAVA, Node JS, Go lang.

  • Experience with modern standardized Authentication Systems is a plus

  • Experience with Kubernetes and Helm

  • Experience with GO

  • Hands-on knowledge of all parts of the web stack – HTML/Javascript/CSS, web servers, app servers, caching, database development, tool development

Education & Experience

  • 5 to 10 years minimum experience working with related technology in an agile team environment

Apply Today

Service Advisor

Rocklin, California

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

External 

At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
 

Why Work For Us?

  • Exceptional benefits within 30 days of hire, with employee contribution to Medical/Dental/Vision premiums
  • 401K Matching $1 to $1 up to 6% annually
  • Annual bonus
  • Opportunity for advancement
  • 15 Paid Days off, some Saturdays and no Sunday work hours
  • Tuition reimbursement for additional ASE Certifications
  • Clean well equipped shops with high car count
  • Free AAA Membership and numerous employee discounts

 

Essential Functions

• Promptly meet and great all members/customers in a timely, and courteous manner.

• Handle incoming telephone calls following the proper process.

• Maintain the member/customer scheduling system at the facility.

• Listen and offer the appropriate diagnostic, maintenance, or repair service that meets the member/customer’s needs.

• Provide all members/customers with an estimated completion time, and keep them informed of any

changes in the promised time.

• Maintain proper communication with the service department. Provide accurate and detailed information to technicians to assist in diagnosis.

• Handle minor member/customer concerns, turning over any unresolved issues to the General Manger for a quick resolution.

• Follow all policies and procedures set forth by management.

• Other duties as assigned.

 

Knowledge/Skills/Abilities 

• Excellent customer service skills, verbal communication, written communication, time management, leadership, and good listening skills

• Frequently requires long working hours and will require some Saturday hours

• Bilingual communication skills a plus

 

Education & Experience/Licenses & Certification

• High school diploma or equivalent. ASE certifications a plus.

• Automotive service experience a plus but not required

• Strong background delivering world class customer experiences
 

Work Environment/Physical Requirements

Works in an office environment sitting at a desk, table or computer workstation for extended periods of time.  May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

#MCC

Apply Today

Tow and Battery/Light Service Driver

Richmond, California

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.


 

Why Work For Us?

  • Great Pay - with the opportunity for increases when performance skill blocks are achieved

  • Training – You’ll attend a thorough, comprehensive, training program

  • Benefits – Medical, Dental, Vision, wellness program and more!

  • 401k Matching – $1 for $1 company match up to 6% of pay

  • Monthly bonus potential

  • Paid Time Off- Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities

  • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Essential Functions

  • Driving and operating a service vehicle (i.e. flat tire changes, lock-out, fuel delivery services, etc.)

  • On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving

  • Leverages sales skills for offering products and services from AAA to member during service interaction

  • Utilizing on-board computer, radio communications, and mapping systems

  • Completion of daily paperwork (i.e. call-logs, battery invoices, cash receipts, etc.)

​Knowledge/Skills/Abilities 

  • Clear and proficient verbal and written communication even under pressure

  • Common knowledge of vehicle components and the common reasons for vehicle failure

  • Demonstrates problem solving and listening skills to evaluate member safety as well as the ability to discern safety issues and respond appropriately

  • Ability to drive a manual/automatic shift vehicle

Education & Experience/Licenses & Certification

  • Two (2) years of experience in a customer contact role

  • Education and training. I.E.: AAA Compliance Training, RPST,TSAAC, Lock-out, PSP, Battery Service Training

  • Vocational technical automotive training/certification or equivalent experience (preferred)

  • ASE (Automotive Service Excellence) certification(preferred)


 

Work Environment/Physical Requirements

Works outdoors at vehicle sites when servicing vehicles. Lifting and carrying tires and parts, weighing up to 50 pounds, several times a day; bending, kneeling and stooping as required for service calls. Works in all weather and all traffic conditions. Vehicle recovery sites may be wet, messy and hazardous.  Service Providers are required to provide a photograph for identification purposes.

Apply Today

Tow and Light Service Driver

Fairfield, California

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.


 

Why Work For Us?

  • Great Pay - with the opportunity for increases when performance skill blocks are achieved

  • Training – You’ll attend a thorough, comprehensive, training program

  • Benefits – Medical, Dental, Vision, wellness program and more!

  • 401k Matching – $1 for $1 company match up to 6% of pay

  • Monthly Bonuses

  • Paid Time Off- Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities

  • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Essential Functions

  • Driving and operating a service vehicle (i.e. flat tire changes, lock-out, fuel delivery services, etc.)

  • On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving

  • Leverages sales skills for offering products and services from AAA to member during service interaction

  • Utilizing on-board computer, radio communications, and mapping systems

  • Completion of daily paperwork (i.e. call-logs, battery invoices, cash receipts, etc.)

​Knowledge/Skills/Abilities 

  • Clear and proficient verbal and written communication even under pressure

  • Common knowledge of vehicle components and the common reasons for vehicle failure

  • Demonstrates problem solving and listening skills to evaluate member safety as well as the ability to discern safety issues and respond appropriately

  • Ability to drive a manual/automatic shift vehicle

Education & Experience/Licenses & Certification

  • Two (2) years of experience in a customer contact role

  • Education and training. I.E.: AAA Compliance Training, RPST,TSAAC, Lock-out, PSP, Battery Service Training

  • Vocational technical automotive training/certification or equivalent experience (preferred)

  • ASE (Automotive Service Excellence) certification(preferred)


 

Work Environment/Physical Requirements

Works outdoors at vehicle sites when servicing vehicles. Lifting and carrying tires and parts, weighing up to 50 pounds, several times a day; bending, kneeling and stooping as required for service calls. Works in all weather and all traffic conditions. Vehicle recovery sites may be wet, messy and hazardous.  Service Providers are required to provide a photograph for identification purposes.

#ERS

Apply Today

Security Officer - Part Time

Tempe, Arizona

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

AAA recently acquired SafeGuard, the 11th largest smart home security company in the United States, with the vision to become the most trusted brand in this industry. Safeguard, has been Protecting Arizona families and businesses for over 50 years; we are Arizona's largest locally-operated security provider. With an A+ Better Business Bureau Ranking, we prove every day that we love being there for and helping our customers. We work hard to create an environment where you can thrive and use your skills and talents to help us deliver legendary Customer Service. You’ll help positively impact every homeowner and the communities that we serve, too.  
 

A3 Smart Home is looking for Part Time Security Officers to join our team! We have multiple shift positions open with opportunities for overtime!  

WHY WORK FOR US?

  • Collaborative Environment – AAA Smart Home will value your contribution to providing exceptional service to our members

REQUIRED DUTIES   

  • Alarm Verification - promptly respond to alarms in your designated area prompted by our onsite monitoring facility  
  • Vacation Service - check homes and provide pre-authorized requested service for a period when the client is away from home  
  • Patrol Accounts - check accounts daily/nightly as contracted with customers  
  • Maintain regular records and effectively communicate with dispatch, customers, etc.  
  • Safe and courteous operation of the designated patrol vehicle observing all state and municipal traffic laws; all traffic rules specified by the bylaws of the any community which you may enter; and all traffic and vehicle operation rules of Safeguard Security & Communications, Inc.;  
  • Proper maintenance of the designated patrol vehicle, e.g. routine, scheduled, preventive or corrective maintenance, vacuuming, car washes, etc.  
  • Responding to burglar alarms at businesses and residences while following all prescribed procedures and instructions  
  • Completion of daily assigned tasks, e.g. red-tag checks, interior checks, initial interior checks, spot checks, courtesy patrols, etc.  
  • Completion, without exception, of unique duties as assigned for your designated beat and shift  
  • Keeping the Patrol Division Supervisor informed of all problems, unique situations, etc. that occur on your shift  
  • Entering all pertinent and necessary information into Silvertrac  
  • Operation of KNOX KeySecure Boxes  
  • Proper preparation of Incident reports to include content, numbering and logging  
  • Proper use, completion and submission of all forms associated with patrol activities and/or duties  
  • Assisting the Patrol Division Supervisors and/or Patrol Division Operations Supervisor with coverage of open shifts within the Division   

  

QUALIFICATIONS   

  • Must be at least 21 years old  
  • Must obtain a valid and current Arizona Security Card Certification (Guard Card)  
  • Ability to communicate clearly and effectively in English (both written and oral)  
  • Must have a phone (home or cell)  
  • Must have a friendly demeanor and great customer service skills
       

Working Environment/Physical Requirements:    

  • Acceptable eyesight to include the ability to drive during day, twilight or darkness even with inclement weather 
  • Ability to work or drive 12 or more hours as necessary
  • Ability to stoop, bend or lean several times during a scheduled work shift;   
  • Ability to drive for two (2) or more hours uninterrupted 
  • Ability to enter/exit the patrol vehicle safely numerous times during a scheduled work shift 
  • Ability to stand for two (2) or more hours uninterrupted  
  • Ability to safely lift and carry 50 pounds for up to 25 feet
  • Safely lift and carry twenty (20) pounds for one hundred (100) feet on sloped terrain with various surfaces while maintaining balance and footing  
  • Safely walk on various terrain and surfaces while maintaining balance and footing
  • Safely scale or climb over a three (3) foot wall
  • Safely carry, utilize and perform simple tasks requiring a four (4) foot ladder 
  • Ability to hold or otherwise carry a flashlight, Knox key/key, Entry Slip book, radio/phone, pager, etc., while walking on various surfaces;
  • Ability to lock/unlock doors or gates as necessary

#SAFE

Apply Today

Insurance Sales Associate

Newark, California

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Why work for us?

  • Paid Training – Paid training. Extensive training program will help ensure a seamless transition into an Insurance Agent position. 
  • Licensing Assistance – AAA will reimburse a portion of the costs of licensure.
  • Advancement Opportunities – Opportunity to advance to an Insurance Agent within the first 60 days. 
  • No Overhead Costs – W-2 structure with dedication space in a AAA NCNU branch.
  • Compensation – Generous commission structure with the ability to earn commission on every policy. 
  • Benefits – Medical, Dental, Vision, wellness program and more!
  • 401k Matching – $1 for $1 company match up to 6% of pay.
  • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

Summary:

Insurance Associates serve our Members by selling Property & Casualty and Roadside Assistance insurance that meets the Member’s needs.

Essential Functions

  • Uses sales techniques and product knowledge to identify customer-specific needs to generate new sales, retain existing insured’s and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.
  • Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Associate’s manager.
  • Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.
  • Consistently provides all Members with a sales and service experience that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.
  • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.
  • Responds to customer inquiries and requests relating to insurance products and membership.
  • Researches and resolves customer service issues. Often assists the insured in initiating the first notice of loss on claims.

 

Education & Experience/Licenses & Certification

  • High school diploma or GED required. Bachelor's degree in a relevant field preferred.

  • 2 to 4 years of sales experience preferred.

  • Currently possesses, or has the ability to acquire unrestricted state issued license(s) required to place property and casualty insurance within twenty-one (21) calendar days of start date. Depending on start date,  active property and casualty license(s) may be required.

#IA

            

Apply Today

Insurance Associate

Kalispell, Montana

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Why work for us?

  • Paid Training – Paid training. Extensive training program will help ensure a seamless transition into an Insurance Agent position. 
  • Licensing Assistance – AAA will reimburse a portion of the costs of licensure.
  • Advancement Opportunities – Opportunity to advance to an Insurance Agent within the first 60 days. 
  • No Overhead Costs – W-2 structure with dedication space in a AAA NCNU branch.
  • Compensation – Generous commission structure with the ability to earn commission on every policy. 
  • Benefits – Medical, Dental, Vision, wellness program and more!
  • 401k Matching – $1 for $1 company match up to 6% of pay.
  • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.
  • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

Summary:

Insurance Associates serve our Members by selling Property & Casualty and Roadside Assistance insurance that meets the Member’s needs.

Essential Functions

  • Uses sales techniques and product knowledge to identify customer-specific needs to generate new sales, retain existing insured’s and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.
  • Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Associate’s manager.
  • Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.
  • Consistently provides all Members with a sales and service experience that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.
  • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.
  • Responds to customer inquiries and requests relating to insurance products and membership.
  • Researches and resolves customer service issues. Often assists the insured in initiating the first notice of loss on claims.

 

Education & Experience/Licenses & Certification

  • High school diploma or GED required. Bachelor's degree in a relevant field preferred.

  • 2 to 4 years of sales experience preferred.

  • Currently possesses, or has the ability to acquire unrestricted state issued license(s) required to place property and casualty insurance within twenty-one (21) calendar days of start date. Depending on start date,  active property and casualty license(s) may be required.

#IA

            

Apply Today

Bilingual Work From Home Call Receive

Tucson, Arizona

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Summary:

Call Receiver provides courteous and professional assistance in responding to member requests for Roadside Assistance and other AAA products and service for a high volume call center.

Why Work For Us?

  • Great Pay - $14.50/hour  with the opportunity for increases when performance skill blocks are achieved

  • Training – You’ll attend a thorough, comprehensive, training program

  • Benefits – Medical, Dental, Vision, wellness program and more!

  • 401k Matching – $1 for $1 company match up to 4% of pay

  • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan

  • Paid Time Off- Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities

  • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Essential Functions

  • Multitask using technology systems to coordinate rescue for AAA Members in need of roadside assistance.

  • Partner with Territory/Fleet Managers to gain a better understanding of their territory.

  • Update the information system and keep the member informed of all requested services.

Knowledge/Skills/Abilities  

  • Clear and proficient verbal and written communication even under pressure

  • Advanced computer, relevant applications, telephone and dispatch/radio skills

  • Common knowledge of vehicle components and the common reasons for vehicle failure

  • Demonstrates problem solving and listening skills to evaluate member safety as well as the ability to discern safety issues and respond appropriately

  • toggle and navigate through multiple applications for simultaneous use

  • Type 45 WPM

  • Bilingual communication skills (Required)

Apply Today

Business Analyst

Phoenix, Arizona

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

  • At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    Our Business Analyst supports the overall business strategy and objectives by performing analysis to support the identification of business needs and to assist in formulating solutions to business problems or processes. Our Analyst will perform intermediate level work under general supervision, conduct and document most operational, product, and financial activities within a business unit, rely on experience and judgment to plan and accomplish goals.  May participate in larger projects and/or assume responsibility for a portion of the project

    Essential Functions

    • Collects operational /product/ financial data, conducts research and performs complex analysis (competitive, financial, industry, regulatory). Determines possible implications on various divisions/ departments and makes recommendations as needed.

    • Reviews and analyzes the business unit’s operational / product / financial reports.

    Interprets the contents for  management, alerts them to significant issues and / or opportunity trends.

    • Develops and prepares complex Product and Operational reports for management. Performs

    financial variance and trending analysis. Supports findings with research, statistical analysis, rationale, and other related activities for use in management decisions. These include financial and analytical models for decision making.

    • Develops a variety of reporting methodologies to capture identified trends and recommends solutions, strategies and actions. This includes, developing charts, graphs, tables that consolidate data in a meaningful way for review by management.

    • May assist in larger projects and/or assume responsibility for a portion of the project

    Knowledge/Skills/Abilities

    • Strong mathematical skills needed

    • Has strong analytical and organizational skills

    • Has strong business writing skills

    • Project management experience skills to accurately complete detail data assignments, understand and interpret broad operational / product / financial concepts and their application to the business unit and AAA

    • Has basic understanding of operational / product / financial concepts as they apply to business unit and AAA (preferred)

    • Strong understanding of the use and development of operational models and other related reporting software (preferred)

    Education & Experience / Licenses & Certification

    • Bachelor's degree in related area or an equivalent combination of education and experience

    •  3 – 5 years experience conducting financial and/or business analysis

Apply Today

General Service Technician

Santa Rosa, California

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

McLea’s Tire & Automotive Now Powered by AAA!

  • Exceptional benefits within 30 days of hire, with employee contribution to Medical/Dental/Vision premiums
  • 401K Matching $1 to $1 up to 6% annually
  • Annual bonus
  • Opportunity for advancement
  • 15 Paid Days off, some Saturdays and no Sunday work hours (20 days after 1 year)
  • Tuition reimbursement for additional ASE Certifications
  • Clean well equipped shops with high car count
  • Free AAA Membership and numerous employee discounts

Job Responsibilities:

  • Performs oil changes and lubrication service for member and nonmember vehicles.

  • Performs tire repairs and installation service for member and nonmember vehicles.

  • Performs other minor repairs as assigned by Lead Tech or Service Advisor, according to their abilities.

  • Assist upper level technicians as needed and for experience.

  • Test drives vehicles when practical for any/all performance or drivability concerns before performing work

    • Exception: when unsafe or vehicle not drivable

    • Retest drives after repairs completed to verify that repair solved defined problems

  • Maintains clean and safe work environment; cleans spills and debris immediately to reduce hazards

  • Maintain company provided equipment and machinery

  • Follows company and industry safety rules and regulations

  • Reports all unsafe conditions to supervisor including but not limited to lifts, overhead doors, and equipment

  • Attends all required training, seeks additional training to maintain and increase effectiveness

  • Keeps up to date on industry trends and repair procedures. 

  • Attends and successfully completes at least 12 hours of continuing auto repair training per year sponsored and/or provided by the club. 

  • Maintains customer vehicles in regard to cleanliness and does not tune or otherwise adjust any controls within the vehicle.

  • Verifies as soon as practicable that parts ordered for the vehicle assigned to them are correct.

  • Performs all repairs according to MAP (Motorist Assurance Program), OEM (Original Equipment Manufacturers) or accepted industry standard.

  • Performs digital inspection and documents to their full potential. Notates all pertinent information into the shop inspection or management system, attaches all photos or videos to illustrate repairs or needs to the inspection. 

  • Assures all comeback related repairs are prioritized as directed by manager or lead. 

  • Communicates effectively as necessary with manager, service advisors and other technicians to contribute to the overall performance of the location 

  • Responsible for the safety and accuracy of all repairs made and or systems inspected to assure vehicle is as safe or more safe condition as was prior to work commencing

  • Performs other related duties as assigned.

  • Note: May require travel to different locations on an as needed basis


 

Knowledge/Skills/Abilities

  • Effective verbal and written communication skills in the language(s) required for the role, as justified for business necessity

  • Effective organization, interpersonal and negotiation skills

  • Ability to work scheduled hours as necessitated by business need

  • Math and computer skills with experience using software applications including word processing, spreadsheets, browsers, and email

  • Member service focus

  • Automotive/mechanical background

  • Ability to drive vehicles equipped with manual transmission

  • Knowledge of equipment/tool operation and diagnostic/repair procedures

  • Maintains 20% productivity measured by hours worked/hours flagged


 

Education & Experience/ Licenses & Certifications

  • High School diploma or equivalent certification (GED)

  • Valid driver license and acceptable driving record

  • Six months experience in general repair, lube services and or tire shop

Work Environment/Physical Requirements

  • Ability to lift and or carry up to 50lbs

  • Standing, bending, kneeling, pushing, reaching, lifting, climbing ladders

  • Exposure to loud noises

#MCC

Apply Today

Inside Sales Representative - Work from Home (Las Vegas)

Las Vegas, Nevada

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Work from Home - (Las Vegas)

AAA acquired SAFE Security, the 11th largest smart home security company in the United States, in November 2018 with the vision to become the most trusted smart home security provider in America. With your help, we aspire to provide the same peace of mind at home as we have provided on the roads for the last 100 years.

We’re looking for a results-driven Sales Representative to actively seek out and engage customer prospects.  You will be part of a team that has a MUST WIN attitude matched by an unparalleled support staff. We’re looking for hardworking, self-motivated, individuals with a professional presence. You will be working with a company and a team that is second to none and we are looking for the same!

This is a quota-carrying role, primarily responsible for driving new revenue.

Why work for us?

  • Compensation - salary plus uncapped commission
  • Benefits – Medical, Dental, Vision, and more!
  • 401k Matching – $1 for $1 company match up to 4% of pay
  • Paid Time Off – Accrual of 3 weeks PTO and nine holidays annually
  • Career Growth – Move up your career, internal candidates receive top priority
  • While this is a fully remote position, each team adheres to a specific location strategy, which allows them to work more effectively together. Therefore, the candidate should reside in or near Las Vegas.

Summary:

The Inside Sales Representative is responsible for inbound and outbound B2C leads, advancing the sales process, closing new and upgrading existing business and achieving opportunity-based sales quotas. The Inside Sales Representative will conduct research to best qualify leads and reach business targets through telephone and email.

Job Duties:

  • Utilize a consistent contact attempt process via phone and e-mail to nurture, qualify and sell prospects generated by marketing campaigns and ‘cold-calling’ in a production focused environment
  • Prospect, educate and qualify leads to create sales-ready opportunities
  • Effectively communicate A3SH’s solutions and value propositions to prospects who may yet be unfamiliar with them leading to demand for A3SH’s ’s solutions
  • Manage your pipeline with precision, and consistently develop strategies to grow your business
  • Follow the established sales process and consistently using Salesforce.com to document prospect interactions – ensuring efficient lead management
  • Consistently monitor market trends and educate yourself on industry best practices to offer valuable perspective to your clients

Requirements:

  • Ability to qualify opportunities involving multiple key decision makers
  • Ability to build and maintain lasting relationships with customers
  • Exceptional verbal communication and presentation skills
  • Understanding and experience in professional selling processes
  • Genuine passion for the sales discipline and for helping clients succeed
  • Ability and desire to thrive in a fast moving, ever-evolving environment
  • Ability to perform basic calculations and mathematical figures
  • Bilingual- Spanish preferred

Educations & Experience/Licenses & Certifications:

  • BA a plus but not requires
  • Minimum of two years' direct work experience in inside or outside sales capacity
  • Demonstrated success in qualifying opportunities involving multiple decision makers
  • Demonstrated ability to convert prospects and close deals and achieve sales quotas
  • Experience with customer relationship management software
  • Overtime as required; Saturday and Sunday hours on a rotation basis is required

#SAFE

Apply Today

Inside Sales Representative - Work from Home (Tucson)

Tucson, Arizona

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Work from Home - (Tucson)

AAA acquired SAFE Security, the 11th largest smart home security company in the United States, in November 2018 with the vision to become the most trusted smart home security provider in America. With your help, we aspire to provide the same peace of mind at home as we have provided on the roads for the last 100 years.

We’re looking for a results-driven Sales Representative to actively seek out and engage customer prospects.  You will be part of a team that has a MUST WIN attitude matched by an unparalleled support staff. We’re looking for hardworking, self-motivated, individuals with a professional presence. You will be working with a company and a team that is second to none and we are looking for the same!

This is a quota-carrying role, primarily responsible for driving new revenue.

Why work for us?

  • Compensation - salary plus uncapped commission
  • Benefits – Medical, Dental, Vision, and more!
  • 401k Matching – $1 for $1 company match up to 4% of pay
  • Paid Time Off – Accrual of 3 weeks PTO and nine holidays annually
  • Career Growth – Move up your career, internal candidates receive top priority
  • While this is a fully remote position, each team adheres to a specific location strategy, which allows them to work more effectively together. Therefore, the candidate should reside in or near Tucson.

Summary:

The Inside Sales Representative is responsible for inbound and outbound B2C leads, advancing the sales process, closing new and upgrading existing business and achieving opportunity-based sales quotas. The Inside Sales Representative will conduct research to best qualify leads and reach business targets through telephone and email.

Job Duties:

  • Utilize a consistent contact attempt process via phone and e-mail to nurture, qualify and sell prospects generated by marketing campaigns and ‘cold-calling’ in a production focused environment
  • Prospect, educate and qualify leads to create sales-ready opportunities
  • Effectively communicate A3SH’s solutions and value propositions to prospects who may yet be unfamiliar with them leading to demand for A3SH’s ’s solutions
  • Manage your pipeline with precision, and consistently develop strategies to grow your business
  • Follow the established sales process and consistently using Salesforce.com to document prospect interactions – ensuring efficient lead management
  • Consistently monitor market trends and educate yourself on industry best practices to offer valuable perspective to your clients

Requirements:

  • Ability to qualify opportunities involving multiple key decision makers
  • Ability to build and maintain lasting relationships with customers
  • Exceptional verbal communication and presentation skills
  • Understanding and experience in professional selling processes
  • Genuine passion for the sales discipline and for helping clients succeed
  • Ability and desire to thrive in a fast moving, ever-evolving environment
  • Ability to perform basic calculations and mathematical figures
  • Bilingual- Spanish preferred

Educations & Experience/Licenses & Certifications:

  • BA a plus but not requires
  • Minimum of two years' direct work experience in inside or outside sales capacity
  • Demonstrated success in qualifying opportunities involving multiple decision makers
  • Demonstrated ability to convert prospects and close deals and achieve sales quotas
  • Experience with customer relationship management software
  • Overtime as required; Saturday and Sunday hours on a rotation basis is required

#SAFE

Apply Today

Bilingual Insurance Sales Associate

San Francisco, California

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Why work for us?

  • Paid Training – Paid training. Extensive training program will help ensure a seamless transition into an Insurance Agent position. 
  • Licensing Assistance – AAA will reimburse a portion of the costs of licensure.
  • Advancement Opportunities – Opportunity to advance to an Insurance Agent within the first 60 days. 
  • No Overhead Costs – W-2 structure with dedication space in a AAA NCNU branch.
  • Compensation – Generous commission structure with the ability to earn commission on every policy. 
  • Benefits – Medical, Dental, Vision, wellness program and more!
  • 401k Matching – $1 for $1 company match up to 6% of pay.
  • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.
  • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

Summary:

Insurance Associates serve our Members by selling Property & Casualty and Roadside Assistance insurance that meets the Member’s needs.

Essential Functions

  • Uses sales techniques and product knowledge to identify customer-specific needs to generate new sales, retain existing insured’s and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.
  • Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Associate’s manager.
  • Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.
  • Consistently provides all Members with a sales and service experience that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.
  • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.
  • Responds to customer inquiries and requests relating to insurance products and membership.
  • Researches and resolves customer service issues. Often assists the insured in initiating the first notice of loss on claims.

 

Education & Experience/Licenses & Certification

  • High school diploma or GED required. Bachelor's degree in a relevant field preferred.

  • 2 to 4 years of sales experience preferred.

  • Currently possesses, or has the ability to acquire unrestricted state issued license(s) required to place property and casualty insurance within twenty-one (21) calendar days of start date. Depending on start date,  active property and casualty license(s) may be required.

  • Bilingual in Chinese/Mandarin preferred.

#IA         

Apply Today

Installation and Service Coordinator

Tempe, Arizona

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Job Summary

This position is responsible for providing scheduling for service, repair, maintenance, and inspections for the existing Commercial Business base. These services are critical for the ongoing customer service experience and satisfaction of the account base. The department has primary responsibility for customer retention through the responsiveness and provision of repair, Inspection, support, and maintenance operations and service.

RESPONSIBILITIES/JOB DUTIES:

  • Handle incoming and outgoing phone calls to address customer requests and schedule service calls

  • Handle e-mail and queue requests to schedule service calls

  • Support the other internal customers (installation, sales, and monitoring) with handling and resolution of customer issues

  • Provide an excellent customer experience with conflict resolution skills and assist field technicians with support for service calls

  • Order equipment required for service calls

  • Build relationships with property managers and other business professionals to ensure retention, promote customer satisfaction and loyalty

  • Provide basic instruction and troubleshooting to customers 

  • Work with internal tech support (Virtual Assistance) to provide more advanced training and programming

Why work for us?
  • Security Professionals - Career Advancement 

  • Great Benefits - Medical/Dental/Vision

  • Retirement - 401k matching up to 4%

  • Work/Life Balance - PTO 3 Weeks + 9 paid holidays

KNOWLEDGE AND SKILLS:

  • Three or more years’ experience in a scheduling and/or technical call center

  • Strong customer service acumen and conflict resolution skills

  • Advanced technical knowledge with different types of security systems

  • Knowledge of Smart Home security operations is a plus

  • Advanced written and verbal communication skills to provide professional engagement with business owners

  • Ability to focus and multi-task in a fast paced environment as part of a team

EDUCATION, KNOWLEDGE, SKILLS, COMPETENCIES, CERTIFICATIONS/LICENSES:

  • High School Diploma or (GED) (required)

  • College AA or BS Degree (desired)

  • Must qualify for state alarm agent license (required)

  • Technical orientation and computer literacy (required)

  • Moderate to advanced typing ability (desired)

#LYN

Apply Today

Insurance Sales Agent Work From Home MUST LIVE IN ARIZONA

Phoenix, Arizona

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Why Work For Us?

  • Training – You’ll attend a thorough, comprehensive, training program

  • Benefits – Medical, Dental, Vision, wellness program and more!

  • 401k Matching – $1 for $1 company match up to 4% of pay

  • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities

  • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Summary

Sales Agents serve our Members by selling them the Property & Casualty and Roadside Assistance insurance that meets the Member’s needs.

Essential Functions

  • Uses sales techniques and product knowledge to identify customer-specific needs to generate new sales to prospective and current Members. Effectively overcomes objections to close the sale.
  • Works to meet or exceed targets assigned by the Sales Agent’s manager.
  • Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.
  • Consistently provides a sales experience that enhances the Member’s affinity to the AAA brand and results in greater Member satisfaction and loyalty.
  • Proactively solicits new insurance sales by handling inbound calls, performing outbound calls, working marketing lists, and cross-selling/up-selling new and existing Members.

Knowledge/Skills/Abilities

  • Possesses sales skills effectively employed in the tracking, following up on and closing of assigned leads.
  • Knowledge of desktop systems including but not limited to Microsoft Office software applications.

Education & Experience/Licenses & Certification

  • High school diploma or GED required. Bachelor's degree in relevant field preferred.
  • 1 to 3 years of sales experience required. Insurance industry and/or call center work experience preferred.
  • Ability to acquire the active and unrestricted state issued license(s) required to place property and casualty insurance within thirty (30) calendar days of hire. Active required license(s) in CA, NV and UT preferred.

#IA

Apply Today

Insurance Sales Associate

Newark, California

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Why work for us?

  • Paid Training – Paid training. Extensive training program will help ensure a seamless transition into an Insurance Agent position. 
  • Licensing Assistance – AAA will reimburse a portion of the costs of licensure.
  • Advancement Opportunities – Opportunity to advance to an Insurance Agent within the first 60 days. 
  • No Overhead Costs – W-2 structure with dedication space in a AAA NCNU branch.
  • Compensation – Generous commission structure with the ability to earn commission on every policy. 
  • Benefits – Medical, Dental, Vision, wellness program and more!
  • 401k Matching – $1 for $1 company match up to 6% of pay.
  • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan.
  • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.
  • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

Summary:

Insurance Associates serve our Members by selling Property & Casualty and Roadside Assistance insurance that meets the Member’s needs.

Essential Functions

  • Uses sales techniques and product knowledge to identify customer-specific needs to generate new sales, retain existing insured’s and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.
  • Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Associate’s manager.
  • Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.
  • Consistently provides all Members with a sales and service experience that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.
  • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.
  • Responds to customer inquiries and requests relating to insurance products and membership.
  • Researches and resolves customer service issues. Often assists the insured in initiating the first notice of loss on claims.

 

Education & Experience/Licenses & Certification

  • High school diploma or GED required. Bachelor's degree in a relevant field preferred.

  • 2 to 4 years of sales experience preferred.

  • Currently possesses, or has the ability to acquire unrestricted state issued license(s) required to place property and casualty insurance within twenty-one (21) calendar days of start date. Depending on start date,  active property and casualty license(s) may be required.

#IA

#MEL            

Apply Today

Member Care Specialist - Identity Champion

Clearfield, Utah

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

At A3 Labs we come to work to dream, design and define how we will live and move into the future. We exist to harness these forces for the benefit of Members and future generations, humanizing disruptive change for the betterment of the communities we serve. We’re looking for bright, passionate, and collaborative people to join our tight-knit team as we innovate in the spirit of service. 

  

Why Work For Us?

Impact. Lead the charge in mobility as a service movement and enable people’s lives to improve through the sharing economy. Leverage the best of an established 115 year-old not for profit combined with start-up speed and agility to create real and meaningful impact.

Recognition. We offer a competitive total compensation package including base salary, annual performance bonuses, benefits, and 401(k) Company match with additional discretionary contribution potential.

Lifestyle. We do honorable work, and we practice our values: humility, integrity, teamwork, and service. You’ll have the security of a larger organization but you’ll move at startup speed.

Summary

The Member Care Specialist is responsible for supporting and resolving all issues and concerns to our AAA Identity Champion Members with exemplary customer service and professionalism. The key responsibilities are responding to Member questions and inquiries via phone, email, and other communication methods to maintains a high level of member satisfaction levels, research and resolve complex and sensitive Member issues in order to ensure timely complaint resolution, and to provides reporting and other data as needed by supervisor and department.

Essential Functions

  • Deliver extraordinary customer service to Members using sound business judgment, by accurately answering questions, applying and interpreting department policy and effectively utilizing department references and resources

  • Resolve, where possible, Identity Champion complaints with Members

  • Handle escalated incidents and notify appropriate management as necessary

  • Follow up as appropriate to close incidents that were not able to be resolved immediately

  • Pass incidents to Tier 2 support as necessary

  • Identify and recommend procedures to improve department efficiency

  • Provide individual guidance to new associates; act in the capacity of a subject matter expert and serve as a resource to other telephone associates.

  • May substitute for team leader as needed

Knowledge/Skills/Abilities

  • Customer Service - Front-line customer contact with sales. Involves effective listening, attentiveness, patience, persuasive speaking and communication skills. (Intermediate)

  • Project Management - Develop project schedules, defines project objectives, sets goals and determines measures to track progress. (Entry)

  • Reporting - Ability to see, understand and act upon data with the goal to enable end-users to see data so that they can analyze it and make it understandable through analysis. Reporting deals with data, while analysis is what turns the data into information. (Intermediate)

  • Problem-solving - Identifies problems, lists the possible solutions, evaluates options, and selects options to find solutions to problems. Designs solutions. (Intermediate)

  • Data Entry - Proficient typing skills. Computer skills and a knowledge of relevant software packages. Basic literacy and numeracy skills. (Intermediate)

  • Computer Skills - Proficiency with MS Office applications (Word, Excel, PowerPoint, Outlook). (Intermediate)

Education & Experience/Licenses & Certification

  • High School Diploma or GED (Required)

  • 1-2 years of experience in a Member service related field (Required)

  • Bilingual Communication Skills (Preferred)

  • Proven ability to develop rapport via phone interactions (Preferred)

Apply Today

Life Insurance Agent

Phoenix, Arizona

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Essential Functions

  • Maximizes life insurance market penetration with current members and property/casualty insureds and stays vigilant for new sales opportunities. Maintains high quality production and persistency standards to assure profitable growth.  Identifies and develops sales opportunities within the community.  Follows company approved sales process in the completion of required financial, activity and sales reporting.
  • Provides life sales support and training on lead development and identification for the frontline employees, Insurance Sales Agents (P/C) and other staff who come in contact with members/ insureds.  Establishes and maintains strong working relationships with front line employees, Sales Agents and the branch management team. Notifies Agents in a timely manner of result with referred lead.  Provides leads from life insureds and other calls to Sales Agents for other products/services, i.e., membership, auto/homeowners and travel insurance.
  • Stays well-informed of changes and developments in policy and/or external practices. Attends meetings to obtain information, provide input, keep lines of communication open, stay updated and offer sales ideas when appropriate.  Keeps current in industry; maintains continuing education for licensure.
  • Develops annual business plan with input and involvement from the Life Sales Manager to meet goals and determine responsibilities, including new business life sales, quality standards, as well as building outstanding customer relationships. Reviews plan objectives and reassesses strategies to align performance relative to annual sales goals.
  • Ensures compliance with NCNU and AAA Life and regulations, as well as external regulations

Knowledge/Skills/Abilities

  • Strong interpersonal, presentation and communication skills needed to interact with staff, members and insureds effectively
  • Ability to cultivate relationships with peers and staff; educates staff to make referrals to Life Insurance
  • Agents
  • Computer skills in basic software applications, and navigating business applications specific to life insurance
  • Demonstrated skills in selling life insurance and annuities; Skills to develop, track and effectively follow up on leads (preferred)
  • Strong knowledge in sales techniques, life product line illustrations, features and benefits (preferred)
  • Demonstrated skills in prospecting and lead generation abilities (preferred)
  • Bilingual communication skills (preferred)

Education & Experience/Licenses & Certification

  • High School Diploma or GED
  • Valid Automobile Operator's License
  • Active State Resident Life Insurance License
  • Bachelor's degree in related area or an equivalent combination of education and experience
  • (preferred)
  • 1+ years experience in Life Insurance and/or Annuity Sales (preferred)
  • CLU, ChFC and/or LUTCF Designations (preferred)

Work Environment/Physical Requirements

Works in an office environment sitting at a desk, table or computer workstation for extended periods of time.  May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

#LIFE

Apply Today

Life Insurance Agent

Pinole, California

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Essential Functions

  • Maximizes life insurance market penetration with current members and property/casualty insureds and stays vigilant for new sales opportunities. Maintains high quality production and persistency standards to assure profitable growth.  Identifies and develops sales opportunities within the community.  Follows company approved sales process in the completion of required financial, activity and sales reporting.
  • Provides life sales support and training on lead development and identification for the frontline employees, Insurance Sales Agents (P/C) and other staff who come in contact with members/ insureds.  Establishes and maintains strong working relationships with front line employees, Sales Agents and the branch management team. Notifies Agents in a timely manner of result with referred lead.  Provides leads from life insureds and other calls to Sales Agents for other products/services, i.e., membership, auto/homeowners and travel insurance.
  • Stays well-informed of changes and developments in policy and/or external practices. Attends meetings to obtain information, provide input, keep lines of communication open, stay updated and offer sales ideas when appropriate.  Keeps current in industry; maintains continuing education for licensure.
  • Develops annual business plan with input and involvement from the Life Sales Manager to meet goals and determine responsibilities, including new business life sales, quality standards, as well as building outstanding customer relationships. Reviews plan objectives and reassesses strategies to align performance relative to annual sales goals.
  • Ensures compliance with NCNU and AAA Life and regulations, as well as external regulations

Knowledge/Skills/Abilities

  • Strong interpersonal, presentation and communication skills needed to interact with staff, members and insureds effectively
  • Ability to cultivate relationships with peers and staff; educates staff to make referrals to Life Insurance
  • Agents
  • Computer skills in basic software applications, and navigating business applications specific to life insurance
  • Demonstrated skills in selling life insurance and annuities; Skills to develop, track and effectively follow up on leads (preferred)
  • Strong knowledge in sales techniques, life product line illustrations, features and benefits (preferred)
  • Demonstrated skills in prospecting and lead generation abilities (preferred)
  • Bilingual communication skills (preferred)

Education & Experience/Licenses & Certification

  • High School Diploma or GED
  • Valid Automobile Operator's License
  • Active State Resident Life Insurance License
  • Bachelor's degree in related area or an equivalent combination of education and experience
  • (preferred)
  • 1+ years experience in Life Insurance and/or Annuity Sales (preferred)
  • CLU, ChFC and/or LUTCF Designations (preferred)

Work Environment/Physical Requirements

Works in an office environment sitting at a desk, table or computer workstation for extended periods of time.  May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

#LIFE

Apply Today

Life Insurance Agent

Menlo Park, California

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Essential Functions

  • Maximizes life insurance market penetration with current members and property/casualty insureds and stays vigilant for new sales opportunities. Maintains high quality production and persistency standards to assure profitable growth.  Identifies and develops sales opportunities within the community.  Follows company approved sales process in the completion of required financial, activity and sales reporting.
  • Provides life sales support and training on lead development and identification for the frontline employees, Insurance Sales Agents (P/C) and other staff who come in contact with members/ insureds.  Establishes and maintains strong working relationships with front line employees, Sales Agents and the branch management team. Notifies Agents in a timely manner of result with referred lead.  Provides leads from life insureds and other calls to Sales Agents for other products/services, i.e., membership, auto/homeowners and travel insurance.
  • Stays well-informed of changes and developments in policy and/or external practices. Attends meetings to obtain information, provide input, keep lines of communication open, stay updated and offer sales ideas when appropriate.  Keeps current in industry; maintains continuing education for licensure.
  • Develops annual business plan with input and involvement from the Life Sales Manager to meet goals and determine responsibilities, including new business life sales, quality standards, as well as building outstanding customer relationships. Reviews plan objectives and reassesses strategies to align performance relative to annual sales goals.
  • Ensures compliance with NCNU and AAA Life and regulations, as well as external regulations

Knowledge/Skills/Abilities

  • Strong interpersonal, presentation and communication skills needed to interact with staff, members and insureds effectively
  • Ability to cultivate relationships with peers and staff; educates staff to make referrals to Life Insurance
  • Agents
  • Computer skills in basic software applications, and navigating business applications specific to life insurance
  • Demonstrated skills in selling life insurance and annuities; Skills to develop, track and effectively follow up on leads (preferred)
  • Strong knowledge in sales techniques, life product line illustrations, features and benefits (preferred)
  • Demonstrated skills in prospecting and lead generation abilities (preferred)
  • Bilingual communication skills (preferred)

Education & Experience/Licenses & Certification

  • High School Diploma or GED
  • Valid Automobile Operator's License
  • Active State Resident Life Insurance License
  • Bachelor's degree in related area or an equivalent combination of education and experience
  • (preferred)
  • 1+ years experience in Life Insurance and/or Annuity Sales (preferred)
  • CLU, ChFC and/or LUTCF Designations (preferred)

Work Environment/Physical Requirements

Works in an office environment sitting at a desk, table or computer workstation for extended periods of time.  May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

#LIFE

Apply Today

Life Insurance Agent

Los Gatos, California

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Essential Functions

  • Maximizes life insurance market penetration with current members and property/casualty insureds and stays vigilant for new sales opportunities. Maintains high quality production and persistency standards to assure profitable growth.  Identifies and develops sales opportunities within the community.  Follows company approved sales process in the completion of required financial, activity and sales reporting.
  • Provides life sales support and training on lead development and identification for the frontline employees, Insurance Sales Agents (P/C) and other staff who come in contact with members/ insureds.  Establishes and maintains strong working relationships with front line employees, Sales Agents and the branch management team. Notifies Agents in a timely manner of result with referred lead.  Provides leads from life insureds and other calls to Sales Agents for other products/services, i.e., membership, auto/homeowners and travel insurance.
  • Stays well-informed of changes and developments in policy and/or external practices. Attends meetings to obtain information, provide input, keep lines of communication open, stay updated and offer sales ideas when appropriate.  Keeps current in industry; maintains continuing education for licensure.
  • Develops annual business plan with input and involvement from the Life Sales Manager to meet goals and determine responsibilities, including new business life sales, quality standards, as well as building outstanding customer relationships. Reviews plan objectives and reassesses strategies to align performance relative to annual sales goals.
  • Ensures compliance with NCNU and AAA Life and regulations, as well as external regulations

Knowledge/Skills/Abilities

  • Strong interpersonal, presentation and communication skills needed to interact with staff, members and insureds effectively
  • Ability to cultivate relationships with peers and staff; educates staff to make referrals to Life Insurance
  • Agents
  • Computer skills in basic software applications, and navigating business applications specific to life insurance
  • Demonstrated skills in selling life insurance and annuities; Skills to develop, track and effectively follow up on leads (preferred)
  • Strong knowledge in sales techniques, life product line illustrations, features and benefits (preferred)
  • Demonstrated skills in prospecting and lead generation abilities (preferred)
  • Bilingual communication skills (preferred)

Education & Experience/Licenses & Certification

  • High School Diploma or GED
  • Valid Automobile Operator's License
  • Active State Resident Life Insurance License
  • Bachelor's degree in related area or an equivalent combination of education and experience
  • (preferred)
  • 1+ years experience in Life Insurance and/or Annuity Sales (preferred)
  • CLU, ChFC and/or LUTCF Designations (preferred)

Work Environment/Physical Requirements

Works in an office environment sitting at a desk, table or computer workstation for extended periods of time.  May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

#LIFE

Apply Today

Life Insurance Agent

Alameda, California

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Essential Functions

  • Maximizes life insurance market penetration with current members and property/casualty insureds and stays vigilant for new sales opportunities. Maintains high quality production and persistency standards to assure profitable growth.  Identifies and develops sales opportunities within the community.  Follows company approved sales process in the completion of required financial, activity and sales reporting.
  • Provides life sales support and training on lead development and identification for the frontline employees, Insurance Sales Agents (P/C) and other staff who come in contact with members/ insureds.  Establishes and maintains strong working relationships with front line employees, Sales Agents and the branch management team. Notifies Agents in a timely manner of result with referred lead.  Provides leads from life insureds and other calls to Sales Agents for other products/services, i.e., membership, auto/homeowners and travel insurance.
  • Stays well-informed of changes and developments in policy and/or external practices. Attends meetings to obtain information, provide input, keep lines of communication open, stay updated and offer sales ideas when appropriate.  Keeps current in industry; maintains continuing education for licensure.
  • Develops annual business plan with input and involvement from the Life Sales Manager to meet goals and determine responsibilities, including new business life sales, quality standards, as well as building outstanding customer relationships. Reviews plan objectives and reassesses strategies to align performance relative to annual sales goals.
  • Ensures compliance with NCNU and AAA Life and regulations, as well as external regulations

Knowledge/Skills/Abilities

  • Strong interpersonal, presentation and communication skills needed to interact with staff, members and insureds effectively
  • Ability to cultivate relationships with peers and staff; educates staff to make referrals to Life Insurance
  • Agents
  • Computer skills in basic software applications, and navigating business applications specific to life insurance
  • Demonstrated skills in selling life insurance and annuities; Skills to develop, track and effectively follow up on leads (preferred)
  • Strong knowledge in sales techniques, life product line illustrations, features and benefits (preferred)
  • Demonstrated skills in prospecting and lead generation abilities (preferred)
  • Bilingual communication skills (preferred)

Education & Experience/Licenses & Certification

  • High School Diploma or GED
  • Valid Automobile Operator's License
  • Active State Resident Life Insurance License
  • Bachelor's degree in related area or an equivalent combination of education and experience
  • (preferred)
  • 1+ years experience in Life Insurance and/or Annuity Sales (preferred)
  • CLU, ChFC and/or LUTCF Designations (preferred)

Work Environment/Physical Requirements

Works in an office environment sitting at a desk, table or computer workstation for extended periods of time.  May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

#LIFE

Apply Today

Insurance Sales Associate

Milpitas, California

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Why work for us?

  • Paid Training – Paid training. Extensive training program will help ensure a seamless transition into an Insurance Agent position. 
  • Licensing Assistance – AAA will reimburse a portion of the costs of licensure.
  • Advancement Opportunities – Opportunity to advance to an Insurance Agent within the first 60 days. 
  • No Overhead Costs – W-2 structure with dedication space in a AAA NCNU branch.
  • Compensation – Generous commission structure with the ability to earn commission on every policy. 
  • Benefits – Medical, Dental, Vision, wellness program and more!
  • 401k Matching – $1 for $1 company match up to 6% of pay.
  • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.
  • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

Summary:

Insurance Associates serve our Members by selling Property & Casualty and Roadside Assistance insurance that meets the Member’s needs.

Essential Functions

  • Uses sales techniques and product knowledge to identify customer-specific needs to generate new sales, retain existing insured’s and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.
  • Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Associate’s manager.
  • Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.
  • Consistently provides all Members with a sales and service experience that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.
  • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.
  • Responds to customer inquiries and requests relating to insurance products and membership.
  • Researches and resolves customer service issues. Often assists the insured in initiating the first notice of loss on claims.

 

Education & Experience/Licenses & Certification

  • High school diploma or GED required. Bachelor's degree in a relevant field preferred.

  • 2 to 4 years of sales experience preferred.

  • Currently possesses, or has the ability to acquire unrestricted state issued license(s) required to place property and casualty insurance within twenty-one (21) calendar days of start date. Depending on start date,  active property and casualty license(s) may be required.

#IA

            

Apply Today

Insurance Sales Associate - Bilingual Spanish

San Rafael, California

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Why work for us?

  • Paid Training – Paid training. Extensive training program will help ensure a seamless transition into an Insurance Agent position. 
  • Licensing Assistance – AAA will reimburse a portion of the costs of licensure.
  • Advancement Opportunities – Opportunity to advance to an Insurance Agent within the first 60 days. 
  • No Overhead Costs – W-2 structure with dedication space in a AAA NCNU branch.
  • Compensation – Generous commission structure with the ability to earn commission on every policy. 
  • Benefits – Medical, Dental, Vision, wellness program and more!
  • 401k Matching – $1 for $1 company match up to 6% of pay.
  • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.
  • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

Summary:

Insurance Associates serve our Members by selling Property & Casualty and Roadside Assistance insurance that meets the Member’s needs.

Essential Functions

  • Uses sales techniques and product knowledge to identify customer-specific needs to generate new sales, retain existing insured’s and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.
  • Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Associate’s manager.
  • Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.
  • Consistently provides all Members with a sales and service experience that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.
  • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.
  • Responds to customer inquiries and requests relating to insurance products and membership.
  • Researches and resolves customer service issues. Often assists the insured in initiating the first notice of loss on claims.

 

Education & Experience/Licenses & Certification

  • High school diploma or GED required. Bachelor's degree in a relevant field preferred.

  • 2 to 4 years of sales experience preferred.

  • Currently possesses, or has the ability to acquire unrestricted state issued license(s) required to place property and casualty insurance within twenty-one (21) calendar days of start date. Depending on start date,  active property and casualty license(s) may be required.

  • Bilingual in Spanish preferred.

#IA

         

Apply Today

Lube Technician

Scottsdale, Arizona

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

We work hard to create an environment where you can thrive and where you use your skills and talents to help us deliver legendary Member service. You’ll help have a positive impact on the diverse communities we serve, too.

Why AAA?

  • 12 Valley locations and 2 Tucson locations and more locations coming in 2021
  • Exceptional benefits within 30 days of hire, with employee contribution to Medical/Dental/Vision premiums
  • 401K Matching $1 to $1 up to 6% annually
  • 15 Paid Days off and no Sunday work hours (20 days after 1 year)
  • Tuition reimbursement for ASE Certifications
  • Clean well equipped shops with high car count
  • A free AAA Membership and numerous employee discount

Primary Duties:

  • Successfully complete automotive service and repair work qualified to preform.
  • Complete inspection form and submit to service advisor
  • Advises service advisor of change in a vehicles status. Inspect vehicles for additional needed repairs or maintenance and recommend them to the service advisors for sale to customers.
  • Maintain a safe and clean work area and assist to maintain safe and clean work areas as needed.   Participate in ongoing training as assigned by management. Study technical bulletins, industry magazines, and technical web sites. 

Education and/or Experience:

  • High School diploma
  • Experience 1-3
  • Previous auto repair experience required.

Certifications, Licenses, Registrations:

Valid Arizona driver’s license and current clean 39 month driving record. 

May be exposed to chemicals, pneumatic air, electrical, lifting, tripping and/or falling, drives member and/or company vehicle

PHYSICAL DEMANDS: Required by the Americans with Disabilities Act (ADA).
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions o this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is regularly required to talk and hear, required to sit, occasionally required to stand and walk; use and to finger, handle, or feel; and reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, peripheral vision and the ability to focus

**Please note that you will be asked to complete a candidate assessment following your application, via email. Your application will not be considered until the assessment has been completed.** 

We’ll value your skills and experience. We’re building a performance organization with heart and developing a pipeline of tomorrow’s leaders. Your work will be enhanced with training opportunities, a mentoring program and our Promote-from-within philosophy. We celebrate our diversity and leverage the power of many minds.  

Apply Today

Manager, Auto Repair

Phoenix, Arizona

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

We are passionate about maintaining a diverse and inclusive workplace that reflects the people and culture of the communities we serve, and fostering an environment in which everyone can realize their full potential and grow without barriers. We celebrate our differences as they make us stronger and invigorate our workplace. We believe that each of us enriches our culture by contributing unique perspectives, valuable insights and key strengths. We want each of our Team Members to feel valued, respected and supported.  

Why Work For Us?

  • Benefits – Medical, Dental, Vision, wellness program and more!

  • 401k Matching – $1 for $1 company match up to 6% of pay

  • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan

  • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities

  • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members


Summary

This role is responsible for the execution of Club-Owned Repair strategy.  Representing the brand to the marketplace, reinforcing the trust and integrity it represents.

Essential Functions

  • Develops strategic and tactical plans for business expansion opportunities. This includes preparing annual budgets and business plans, additional financial, market and business analysis as needed.
  • Works closely with Emergency Road Service and AAA Managers to ensure effective support of repair operations.
  • In partnership with leadership, develop marketing campaigns, promotional copy and tracks success.
  • Collaboratively supports others lines of business to develop and coordinate opportunities to maximize COR’s exposure and supports cross-sell product opportunities.
  • Plans, recruits and selects the talent required to grow the business.
  • Conducts performance evaluation and performance management activities for employees.
  • Responsible for large vendor relationships and commercial business offers.

Knowledge/Skills/abilities

  • Highly developed leadership skills, quantitative and analytical skills with a proven ability to make data-driven decisions
  • Ability to communicate effectively - verbal and written.
  • Strong change management skills and the ability to operate in an environment of ambiguity.
  • Ability to work cross-functionally across many business units and functions.
  • Financial management experience, proficient math skills and adept at statistical analysis.
  • Working knowledge of Microsoft Office products.

Education & Experience/Licenses & Certification

  • 5+ years Industry experience in providing repair, maintenance, and/or emergency road services for passenger and/or commercial vehicles (preferred).
  • 5+ years management or leadership experience (Does not have to be in addition to 5+ years industry experience, above).
  • Bachelor's degree in related area or an equivalent combination of education and experience (preferred).
  • ASE Certification (preferred).
  • Knowledge of equipment/tool operation and diagnostic/repair procedures (preferred).
  • Ability to drive vehicles equipped with manual transmission (preferred).

Work Environment/Physical Requirements

 

Works outdoors at vehicle sites when servicing vehicles. Lifting and carrying tires and parts, weighing up to 50 pounds, several times a day; bending, kneeling and stooping as required for service calls. Works in all weather and all traffic conditions. Vehicle recovery sites may be wet, messy and hazardous.  Service Providers are required to provide a photograph for identification purposes.

Apply Today

Insurance Sales Associate

Sparks, Nevada

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Why work for us?

  • Paid Training – Paid training. Extensive training program will help ensure a seamless transition into an Insurance Agent position. 
  • Licensing Assistance – AAA will reimburse a portion of the costs of licensure.
  • Advancement Opportunities – Opportunity to advance to an Insurance Agent within the first 60 days. 
  • No Overhead Costs – W-2 structure with dedication space in a AAA NCNU branch.
  • Compensation – Generous commission structure with the ability to earn commission on every policy. 
  • Benefits – Medical, Dental, Vision, wellness program and more!
  • 401k Matching – $1 for $1 company match up to 6% of pay.
  • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.
  • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

Summary:

Insurance Associates serve our Members by selling Property & Casualty and Roadside Assistance insurance that meets the Member’s needs.

Essential Functions

  • Uses sales techniques and product knowledge to identify customer-specific needs to generate new sales, retain existing insured’s and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.
  • Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Associate’s manager.
  • Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.
  • Consistently provides all Members with a sales and service experience that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.
  • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.
  • Responds to customer inquiries and requests relating to insurance products and membership.
  • Researches and resolves customer service issues. Often assists the insured in initiating the first notice of loss on claims.

 

Education & Experience/Licenses & Certification

  • High school diploma or GED required. Bachelor's degree in a relevant field preferred.

  • 2 to 4 years of sales experience preferred.

  • Currently possesses, or has the ability to acquire unrestricted state issued license(s) required to place property and casualty insurance within twenty-one (21) calendar days of start date. Depending on start date,  active property and casualty license(s) may be required.

#IA

            

Apply Today

Insurance Sales Associate

Madera, California

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Why work for us?

  • Paid Training – Paid training. Extensive training program will help ensure a seamless transition into an Insurance Agent position. 
  • Licensing Assistance – AAA will reimburse a portion of the costs of licensure.
  • Advancement Opportunities – Opportunity to advance to an Insurance Agent within the first 60 days. 
  • No Overhead Costs – W-2 structure with dedication space in a AAA NCNU branch.
  • Compensation – Generous commission structure with the ability to earn commission on every policy. 
  • Benefits – Medical, Dental, Vision, wellness program and more!
  • 401k Matching – $1 for $1 company match up to 6% of pay.
  • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

Summary:

Insurance Associates serve our Members by selling Property & Casualty and Roadside Assistance insurance that meets the Member’s needs.

Essential Functions

  • Uses sales techniques and product knowledge to identify customer-specific needs to generate new sales, retain existing insured’s and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.
  • Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Associate’s manager.
  • Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.
  • Consistently provides all Members with a sales and service experience that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.
  • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.
  • Responds to customer inquiries and requests relating to insurance products and membership.
  • Researches and resolves customer service issues. Often assists the insured in initiating the first notice of loss on claims.

 

Education & Experience/Licenses & Certification

  • High school diploma or GED required. Bachelor's degree in a relevant field preferred.

  • 2 to 4 years of sales experience preferred.

  • Currently possesses, or has the ability to acquire unrestricted state issued license(s) required to place property and casualty insurance within twenty-one (21) calendar days of start date. Depending on start date,  active property and casualty license(s) may be required.

#IA

            

Apply Today

Insurance Sales Associate

Goodyear, Arizona

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

AAA is hiring Insurance Associates for our Goodyear and Peoria Branches!

At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Why work for us?

  • Paid Training – Paid training. Extensive training program will help ensure a seamless transition into an Insurance Agent position. 

  • Licensing Assistance – AAA will reimburse a portion of the costs of licensure.

  • Advancement Opportunities – Opportunity to advance to an Insurance Agent within the first 60 days. 

  • No Overhead Costs – W-2 structure with dedication space in a AAA branch.

  • Compensation – Generous commission structure with the ability to earn commission on every policy. 

  • Benefits – Medical, Dental, Vision, wellness program and more!

  • 401k Matching – $1 for $1 company match up to 4% of pay.

  • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.

  • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

Summary:

Insurance Associates serve our Members by selling Property & Casualty and Roadside Assistance insurance that meets the Member’s needs.

Essential Functions

  • Uses sales techniques and product knowledge to identify customer-specific needs to generate new sales, retain existing insured’s and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.

  • Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Associate’s manager.

  • Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.

  • Consistently provides all Members with a sales and service experience that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.

  • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.

  • Responds to customer inquiries and requests relating to insurance products and membership.

  • Researches and resolves customer service issues. Often assists the insured in initiating the first notice of loss on claims.

 

Education & Experience/Licenses & Certification

  • High school diploma or GED required. Bachelor's degree in a relevant field preferred.

  • 2 to 4 years of sales experience preferred.

  • Currently possesses, or has the ability to acquire unrestricted state issued license(s) required to place property and casualty insurance within twenty-one (21) calendar days of start date. Depending on start date,  active property and casualty license(s) may be required.

#IA

            

Apply Today

Insurance Sales Associate

Daly City, California

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Why work for us?

  • Paid Training – Paid training. Extensive training program will help ensure a seamless transition into an Insurance Agent position. 
  • Licensing Assistance – AAA will reimburse a portion of the costs of licensure.
  • Advancement Opportunities – Opportunity to advance to an Insurance Agent within the first 60 days. 
  • No Overhead Costs – W-2 structure with dedication space in a AAA NCNU branch.
  • Compensation – Generous commission structure with the ability to earn commission on every policy. 
  • Benefits – Medical, Dental, Vision, wellness program and more!
  • 401k Matching – $1 for $1 company match up to 6% of pay.
  • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.
  • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

Summary:

Insurance Associates serve our Members by selling Property & Casualty and Roadside Assistance insurance that meets the Member’s needs.

Essential Functions

  • Uses sales techniques and product knowledge to identify customer-specific needs to generate new sales, retain existing insured’s and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.
  • Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Associate’s manager.
  • Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.
  • Consistently provides all Members with a sales and service experience that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.
  • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.
  • Responds to customer inquiries and requests relating to insurance products and membership.
  • Researches and resolves customer service issues. Often assists the insured in initiating the first notice of loss on claims.

 

Education & Experience/Licenses & Certification

  • High school diploma or GED required. Bachelor's degree in a relevant field preferred.

  • 2 to 4 years of sales experience preferred.

  • Currently possesses, or has the ability to acquire unrestricted state issued license(s) required to place property and casualty insurance within twenty-one (21) calendar days of start date. Depending on start date,  active property and casualty license(s) may be required.

#IA     

Apply Today

Insurance Sales Associate

Eureka, California

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Why work for us?

  • Paid Training – Paid training. Extensive training program will help ensure a seamless transition into an Insurance Agent position. 
  • Licensing Assistance – AAA will reimburse a portion of the costs of licensure.
  • Advancement Opportunities – Opportunity to advance to an Insurance Agent within the first 60 days. 
  • No Overhead Costs – W-2 structure with dedication space in a AAA NCNU branch.
  • Compensation – Generous commission structure with the ability to earn commission on every policy. 
  • Benefits – Medical, Dental, Vision, wellness program and more!
  • 401k Matching – $1 for $1 company match up to 6% of pay.
  • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.
  • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

Summary:

Insurance Associates serve our Members by selling Property & Casualty and Roadside Assistance insurance that meets the Member’s needs.

Essential Functions

  • Uses sales techniques and product knowledge to identify customer-specific needs to generate new sales, retain existing insured’s and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.
  • Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Associate’s manager.
  • Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.
  • Consistently provides all Members with a sales and service experience that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.
  • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.
  • Responds to customer inquiries and requests relating to insurance products and membership.
  • Researches and resolves customer service issues. Often assists the insured in initiating the first notice of loss on claims.

 

Education & Experience/Licenses & Certification

  • High school diploma or GED required. Bachelor's degree in a relevant field preferred.

  • 2 to 4 years of sales experience preferred.

  • Currently possesses, or has the ability to acquire unrestricted state issued license(s) required to place property and casualty insurance within twenty-one (21) calendar days of start date. Depending on start date,  active property and casualty license(s) may be required.

#IA          

Apply Today

Automotive Repair Technician

Santa Rosa, California

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

McLea's Tire & Automotive now powered by AAA!
 

Why Work For Us?

  • Exceptional benefits within 30 days of hire, with employee contribution to Medical/Dental/Vision premiums
  • 401K Matching $1 to $1 up to 6% annually
  • Opportunity for advancement
  • 15 Paid Days off, some Saturdays and no Sunday work hours (20 after 1 year)
  • Tuition reimbursement for additional ASE Certifications
  • Clean well equipped shops with high car count
  • Free AAA Membership and numerous employee discounts

 

Job Responsibilities:

  • Performs work that is indicated on Approved Repair Orders.
  • Performs only needed and or customer requested services on vehicles. 
  • Performs all repairs according to MAP (Motorist Assurance Program), OEM (Original Equipment Manufacturers) or accepted industry standard procedures
  • Assures all repairs are for the benefit of the member/customer. 
  • Test drives all vehicles when practical for any/all performance or drivability concerns before performing work
    • Exception: when unsafe or vehicle not drivable
    • Retest drives after repairs completed to verify that repair solved defined problems
  • Maintains clean and safe work environment; cleans spills and debris immediately to reduce hazards
  • Maintain company provided equipment and machinery
  • Follows company and industry safety rules and regulations
  • Reports all unsafe conditions to supervisor including but not limited to lifts, overhead doors, and equipment
  • Attends all required training, seeks additional training to maintain and increase effectiveness
  • Keeps up to date on industry trends and repair procedures. 
  • Attends and successfully completes at least 24 hours of continuing auto repair training per year sponsored and/or provided by the club. 
  • Maintains customer vehicles in regard to cleanliness and does not tune or otherwise adjust any controls within the vehicle.
  • Verifies as soon as practicable that parts ordered for the vehicle assigned to them are correct.
  • Performs digital inspection and documents to their full potential. Notates all pertinent information into the shop inspection or management system, attaches all photos or videos to illustrate repairs or needs to the inspection. 
  • Assures all comeback related repairs are prioritized as directed by manager or lead. 
  • Communicates effectively as necessary with manager, service advisors and other technicians to contribute to the overall performance of the location 
  • Responsible for the safety and accuracy of all repairs made and or systems inspected to assure vehicle is as safe or more safe condition as was prior to work commencing
  • Performs other related duties as assigned.
  • Note: May require travel to different locations on an as needed basis

Knowledge/Skills/Abilities

  • Effective verbal and written communication skills in the language(s) required for the role, as justified for business necessity
  • Effective organization, interpersonal and negotiation skills
  • Ability to work scheduled hours as necessitated by business need
  • Math and computer skills with experience using software applications including word processing, browsers, and email
  • Member service focus
  • Ability to drive vehicles equipped with manual transmission
  • Knowledge of equipment/tool operation and diagnostic/repair procedures
  • Maintains 100% productivity as measured by dividing hours worked by labor hours flagged

Education & Experience/ Licenses & Certifications

  • High School diploma or equivalent certification (GED)
  • Valid driver license and acceptable driving record
  • At least four  years experience as an automobile technician 
  • ASE Master Tech with L1 certification level or equivalent OEM certifications and fulfills ASE requirement within one year of hire. .
  • Smog Repair and Testing Certification preferred (CA only)

Work Environment/Physical Requirements

  • Ability to lift and or carry up to 50lbs
  • Standing, bending, kneeling, pushing, reaching, lifting, climbing ladders
  • Exposure to loud noises

#MCC

Apply Today

Auto Repair Technician/Auto Mechanic

Peoria, Arizona

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Why Work With Us!

  • 12 Valley Locations with new locations coming in 2021!
  • Sign on Bonus - $2,500
  • Great Pay – $35K to $120K DOE, Hourly Pay, Wrench Rate with bonus and incentive plans
  • Exceptional benefits within 30 days of hire, with employee contribution to medical/Dental/Vision premiums
  • 401K Matching $1 to $1 up to 4% annually
  • 15 Paid Days off and no Sunday work hours (20 days after 1 year)
  • Tuition reimbursement for additional ASE Certifications
  • Clean well equipped shops with high car count
  • A free AAA Membership and numerous employee discounts

Job Responsibilities:

  • Performs work that is indicated on Approved Repair Orders.

  • Performs only needed and or customer requested services on vehicles. 

  • Performs all repairs according to MAP (Motorist Assurance Program), OEM (Original Equipment Manufacturers) or accepted industry standard procedures

  • Assures all repairs are for the benefit of the member/customer. 

  • Test drives all vehicles when practical for any/all performance or drivability concerns before performing work

    • Exception: when unsafe or vehicle not drivable

    • Retest drives after repairs completed to verify that repair solved defined problems

  • Maintains clean and safe work environment; cleans spills and debris immediately to reduce hazards

  • Maintain company provided equipment and machinery

  • Follows company and industry safety rules and regulations

  • Reports all unsafe conditions to supervisor including but not limited to lifts, overhead doors, and equipment

  • Attends all required training, seeks additional training to maintain and increase effectiveness

  • Keeps up to date on industry trends and repair procedures. 

  • Attends and successfully completes at least 24 hours of continuing auto repair training per year sponsored and/or provided by the club. 

  • Maintains customer vehicles in regard to cleanliness and does not tune or otherwise adjust any controls within the vehicle.

  • Verifies as soon as practicable that parts ordered for the vehicle assigned to them are correct.

  • Performs digital inspection and documents to their full potential. Notates all pertinent information into the shop inspection or management system, attaches all photos or videos to illustrate repairs or needs to the inspection. 

  • Assures all comeback related repairs are prioritized as directed by manager or lead. 

  • Communicates effectively as necessary with manager, service advisors and other technicians to contribute to the overall performance of the location 

  • Responsible for the safety and accuracy of all repairs made and or systems inspected to assure vehicle is as safe or more safe condition as was prior to work commencing

  • Performs other related duties as assigned.

  • Note: May require travel to different locations on an as needed basis

Knowledge/Skills/Abilities

  • Effective verbal and written communication skills in the language(s) required for the role, as justified for business necessity

  • Effective organization, interpersonal and negotiation skills

  • Ability to work scheduled hours as necessitated by business need

  • Math and computer skills with experience using software applications including word processing, browsers, and email

  • Member service focus

  • Ability to drive vehicles equipped with manual transmission

  • Knowledge of equipment/tool operation and diagnostic/repair procedures

  • Maintains 100% productivity as measured by dividing hours worked by labor hours flagged

Education & Experience/ Licenses & Certifications

  • High School diploma or equivalent certification (GED)

  • Valid driver license and acceptable driving record

  • At least four  years experience as an automobile technician 

  • ASE Master Tech with L1 certification level or equivalent OEM certifications and fulfills ASE requirement within one year of hire. .

  • Smog Repair and Testing Certification preferred (CA only)

Work Environment/Physical Requirements

  • Ability to lift and or carry up to 50lbs

  • Standing, bending, kneeling, pushing, reaching, lifting, climbing ladders

  • Exposure to loud noises

#MCC

Apply Today

Associate Procurement Specialist

Walnut Creek, California

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

   

AAA…we're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service. We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.  We're community minded, and celebrate the growth, development and successes of our diverse Team Members.  Whether you’re just starting your journey or looking to grow your career, we’ll support you every step of the way.

Why Work for us:

  • Impact. Play a key role in innovating the future of auto repair while reinventing AAA and the value propositions we deliver to over 6 million Members.

  • Development. Our team is designed to grow business and business leaders. We intend for you to demonstrate your capabilities and leadership skills and earn rapid advancement.

  • Recognition. We offer a competitive total compensation package including salary, performance bonus, benefits, and 401(k) company match and discretionary contributions.

  • Lifestyle. We do honorable work, and we practice our values: humility, integrity, teamwork, and service.

Job Summary

Responsible for managing company-wide suppliers throughout the Procurement Life-cycle of Budget Confirmation, Supplier Sourcing & Selection, Contracting, Savings Management and Supplier Performance Management.  Support Procurement Life-cycle processes for the company’s business lines and departments.  Collaborate with the Strategic Sourcing & Procurement team to identify, build and implement process improvements to grow the team and the procurement function. 

Essential Functions

  • Knowledge – educate stakeholders and back office support staff (Legal, Compliance, Risk & IT) on procurement systems, processes and policies. 

  • Strategy – assist with 12-month rolling procurement plan. Schedule and organize sourcing events, such as RFPs and Auctions. 

  • Communication – engage and communicate with suppliers, stakeholders, team members, managers and back office support staff. 

  • Supplier Life-Cycle Management – responsible for enforcing policies and procedures associated with the supplier life-cycle. 

  • Sourcing and Selection – assist Sourcing Specialist & stakeholders with the management  and sourcing of suppliers and assist with identifying new suppliers. 

  • Contracting – work with stakeholders and back office support staff to review, negotiate and execute contracts with suppliers. 

  • Contract Management – manage the entire contract life-cycle, to include renewals and terminations. 

  • Supplier Performance Management – assist with maintaining  relationships with key suppliers and provide support when conducting supplier business reviews. 

  • Cost Savings – collaborate with stakeholders and Sourcing Specialists to identify and realize cost-savings opportunities. 

  • Purchase Order Management - help manage the PO process, to ensure that stakeholders and suppliers are following company policies/procedures.

Knowledge/Skills/Abilities

  • Experience working with suppliers

  • Familiarity with commercial and contract terms

  • Understands contract life-cycle and contract terminology

  • Demonstrated ability to work well in a team environment and collaborate with others

  • Proven ability to work with employees, at all levels of the organization

  • Ability to multi-task and handle high-stress environments

  • Good decision making and problem solving skills

  • Good analytical skills, with a strong aptitude for numbers and financial basics

  • Good negotiation skills

  • Strong presentation skills

  • Strong written and verbal communication skills

  • Strong organizational skills

  • Strong attention to detail

  • Proven sensitivity to cultural diversity in the business environment

Education & Experience / Licenses & Certification

  • Four year undergraduate degree in Business, Accounting, Finance, Supply Chain or combination of education with relevant experience 

  • 1-2+ years of strategic sourcing, procurement, purchasing and supplier management or relevant experience 

  • 1-2+ years of experience directly related to RFP management, supplier selection, negotiation and contract life cycle 

  • 1+ years of financial analysis and modeling experience with increasing levels of responsibility, preferred 

  • Experience using Workday ERP SaaS, preferred 

  • Experience using Scout RFP SaaS, preferred 

  • Experience using an eProcurement platform or SaaS, strongly preferred 

  • Intermediate to Advanced user of Microsoft Word, Excel, and PowerPoint





 

Apply Today

Auto Service Technician

Santa Rosa, California

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

McLea's Tire & Automotive is now powered by AAA!

Why Work With Us!

  • Exceptional benefits within 30 days of hire, with employee contribution to Medical/Dental/Vision premiums
  • 401K Matching $1 to $1 up to 6% annually
  • Annual bonus
  • Opportunity for advancement
  • 15 Paid Days off, some Saturdays and no Sunday work hours (20 after 1 year)
  • Tuition reimbursement for additional ASE Certifications
  • Clean well equipped shops with high car count
  • Free AAA Membership and numerous employee discounts

Summary  

 

Essential Functions

  • Performs routine vehicle inspections, oil changes, other fluids services (brake fluid, coolant, transmission, etc.), flat tire repair, tire dismounting/mounting/balancing and other maintenance-related services.
  • Interprets and completes work orders and related documentation assigned by shop manager.
  • Documents include, but are not limited to, parts requisitions, diagnostics reports, inspection forms and recommendations.
  • Assists other technicians as assigned.
  • Maintains clean and orderly work area. Returns shop supplied equipment to proper locations, ready for other technicians to use.

 

Knowledge/Skills/Abilities 

  • Clear and proficient verbal and written communication even under pressure.

  • Common knowledge of vehicle components and the common reasons for vehicle failure.

Education & Experience/Licenses & Certification

 

  • High school diploma or equivalent

  • Automotive trade school certification or equivalent experience

  • 0 – 2 years Experience in inspecting and repairing cars and light trucks

  • ASE certification or equivalent knowledge in areas of repair responsibility

  • California Smog License Valid Automobile Operator’s License

#MCC

Apply Today

Member Experience Associate

Roseville, California

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Why work for us?

  • Benefits – Access to Medical, Dental, and Vision program and more! 

  • 401k Matching – $1 for $1 company match up to 6% of pay 

  • Paid Time Off – Accrual of 17 PTO days your first year, nine paid holidays annually, and 24 hours earmarked for volunteer activities 

  • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

Essential Functions:

  • Performs routine sales, service and operational functions for AAA Members including; DMV, cashiering, auto travel, notary and insurance sales support, with expectations for maintaining required standards, policies and procedures.

  • Understands and actively promotes products and services to achieve individual goals in support of meeting organization goals and objectives.

  • Overcomes obstacles that create barriers to Team Member or branch efforts and identifies process improvement opportunities and proposes solutions.

  • Acts as an agent for change while promoting AAA’s guiding principles and core values.

Knowledge/Skills/Abilities:

  • Demonstrates sales and service skills. Able to effectively interact, face-to-face, with new, prospective and existing Members.

  • Accuracy and comfort handling money, making change, balancing cash drawer.

  • Good computer skills, proficient in both reading and basic arithmetic.

  • Good written and verbal communication skills in person and over the phone.

  • Ability to multitask in response to requests, requirements and Member/Team Member expectations. Ability to accept feedback and correct course as necessary.

Education & Experience / Licenses & Certifications:

  • High School Diploma or GED required.

  • Two years sales or customer service experience.

  • Experience working with sales and service standards and goals.

  • Current & valid Driver's License with clean history may be required.

  • Bonding and fingerprinting may be required.

  • P&C Licensing may be required.

Work Environment/Physical Requirements:

  • Works in a variety of office environments where standing, walking or sitting at a desk, table or computer workstation may be required for extended periods of time.

  • May travel by car, plane or other form of transportation to attend business meetings or conferences.

  • May be required to work in one or more locations in a defined service area. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

#MEA

Apply Today

Life Insurance Agent

Chico, California

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Essential Functions

  • Maximizes life insurance market penetration with current members and property/casualty insureds and stays vigilant for new sales opportunities. Maintains high quality production and persistency standards to assure profitable growth.  Identifies and develops sales opportunities within the community.  Follows company approved sales process in the completion of required financial, activity and sales reporting.
  • Provides life sales support and training on lead development and identification for the frontline employees, Insurance Sales Agents (P/C) and other staff who come in contact with members/ insureds.  Establishes and maintains strong working relationships with front line employees, Sales Agents and the branch management team. Notifies Agents in a timely manner of result with referred lead.  Provides leads from life insureds and other calls to Sales Agents for other products/services, i.e., membership, auto/homeowners and travel insurance.
  • Stays well-informed of changes and developments in policy and/or external practices. Attends meetings to obtain information, provide input, keep lines of communication open, stay updated and offer sales ideas when appropriate.  Keeps current in industry; maintains continuing education for licensure.
  • Develops annual business plan with input and involvement from the Life Sales Manager to meet goals and determine responsibilities, including new business life sales, quality standards, as well as building outstanding customer relationships. Reviews plan objectives and reassesses strategies to align performance relative to annual sales goals.
  • Ensures compliance with NCNU and AAA Life and regulations, as well as external regulations

Knowledge/Skills/Abilities

  • Strong interpersonal, presentation and communication skills needed to interact with staff, members and insureds effectively
  • Ability to cultivate relationships with peers and staff; educates staff to make referrals to Life Insurance
  • Agents
  • Computer skills in basic software applications, and navigating business applications specific to life insurance
  • Demonstrated skills in selling life insurance and annuities; Skills to develop, track and effectively follow up on leads (preferred)
  • Strong knowledge in sales techniques, life product line illustrations, features and benefits (preferred)
  • Demonstrated skills in prospecting and lead generation abilities (preferred)
  • Bilingual communication skills (preferred)

Education & Experience/Licenses & Certification

  • High School Diploma or GED
  • Valid Automobile Operator's License
  • Active State Resident Life Insurance License
  • Bachelor's degree in related area or an equivalent combination of education and experience
  • (preferred)
  • 1+ years experience in Life Insurance and/or Annuity Sales (preferred)
  • CLU, ChFC and/or LUTCF Designations (preferred)

Work Environment/Physical Requirements

Works in an office environment sitting at a desk, table or computer workstation for extended periods of time.  May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

#LIFE

Apply Today

Life Insurance Agent

Redding, California

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Essential Functions

  • Maximizes life insurance market penetration with current members and property/casualty insureds and stays vigilant for new sales opportunities. Maintains high quality production and persistency standards to assure profitable growth.  Identifies and develops sales opportunities within the community.  Follows company approved sales process in the completion of required financial, activity and sales reporting.
  • Provides life sales support and training on lead development and identification for the frontline employees, Insurance Sales Agents (P/C) and other staff who come in contact with members/ insureds.  Establishes and maintains strong working relationships with front line employees, Sales Agents and the branch management team. Notifies Agents in a timely manner of result with referred lead.  Provides leads from life insureds and other calls to Sales Agents for other products/services, i.e., membership, auto/homeowners and travel insurance.
  • Stays well-informed of changes and developments in policy and/or external practices. Attends meetings to obtain information, provide input, keep lines of communication open, stay updated and offer sales ideas when appropriate.  Keeps current in industry; maintains continuing education for licensure.
  • Develops annual business plan with input and involvement from the Life Sales Manager to meet goals and determine responsibilities, including new business life sales, quality standards, as well as building outstanding customer relationships. Reviews plan objectives and reassesses strategies to align performance relative to annual sales goals.
  • Ensures compliance with NCNU and AAA Life and regulations, as well as external regulations

Knowledge/Skills/Abilities

  • Strong interpersonal, presentation and communication skills needed to interact with staff, members and insureds effectively
  • Ability to cultivate relationships with peers and staff; educates staff to make referrals to Life Insurance
  • Agents
  • Computer skills in basic software applications, and navigating business applications specific to life insurance
  • Demonstrated skills in selling life insurance and annuities; Skills to develop, track and effectively follow up on leads (preferred)
  • Strong knowledge in sales techniques, life product line illustrations, features and benefits (preferred)
  • Demonstrated skills in prospecting and lead generation abilities (preferred)
  • Bilingual communication skills (preferred)

Education & Experience/Licenses & Certification

  • High School Diploma or GED
  • Valid Automobile Operator's License
  • Active State Resident Life Insurance License
  • Bachelor's degree in related area or an equivalent combination of education and experience
  • (preferred)
  • 1+ years experience in Life Insurance and/or Annuity Sales (preferred)
  • CLU, ChFC and/or LUTCF Designations (preferred)

Work Environment/Physical Requirements

Works in an office environment sitting at a desk, table or computer workstation for extended periods of time.  May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

#LIFE

Apply Today

Gate Technician

Tempe, Arizona

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

AAA recently acquired SafeGuard, the 11th largest smart home security company in the United States, with the vision to become the most trusted brand in this industry.  Safeguard, has been Protecting Arizona families and businesses for over 50 years; we are Arizona's largest locally-operated security provider. With an A+ Better Business Bureau Ranking, we prove every day that we love being there for and helping our customers.  We work hard to create an environment where you can thrive and use your skills and talents to help us deliver legendary Customer Service. You’ll help positively impact every homeowner and the communities that we serve, too.

Job Summary  

 This position exists to provide maintenance services to our clients that have a gate maintenance contract through scheduled preventative maintenance, emergency services and other client needs 

Essential Functions: 

  • Conduct preventative maintenance on gates for clients with contracted services 

  • Provide emergency gate repair for clients with contracted services 

  • Provide similar assistance with access, camera and s conduct preventative maintenance on gates for clients with contracted services. 

  • Provide trouble shooting and repair for damaged or malfunctioning gates for clients with contracted services 

  • Provide similar assistance with access, camera and similar systems 

  • Document service and installation actions by completing forms, reports, logs and records

Why work for us?

  • Training - Career Advancement!

  • Great Benefits - Medical/Dental/Vision

  • Retirement - 401k matching up to 3%

  • Work/Life Balance - PTO 3 Weeks + 9 paid holidays

Education, Skills, Competencies, Certifications, Licenses: 

  • One year experience in gate operator repair and installation or welding experience  

  • Use of basic hand tools and manual labor 

  • Strong attention to detail 

  • Mechanically-inclined; Safety oriented 

  • Clean driving record and ability to pass background check/Drug test  

  • High School diploma or GED equivalent (required)

#LYN

Apply Today

General Service Technician

Santa Rosa, California

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Job Responsibilities:

  • Performs oil changes and lubrication service for member and nonmember vehicles.

  • Performs tire repairs and installation service for member and nonmember vehicles.

  • Performs other minor repairs as assigned by Lead Tech or Service Advisor, according to their abilities.

  • Assist upper level technicians as needed and for experience.

  • Test drives vehicles when practical for any/all performance or drivability concerns before performing work

    • Exception: when unsafe or vehicle not drivable

    • Retest drives after repairs completed to verify that repair solved defined problems

  • Maintains clean and safe work environment; cleans spills and debris immediately to reduce hazards

  • Maintain company provided equipment and machinery

  • Follows company and industry safety rules and regulations

  • Reports all unsafe conditions to supervisor including but not limited to lifts, overhead doors, and equipment

  • Attends all required training, seeks additional training to maintain and increase effectiveness

  • Keeps up to date on industry trends and repair procedures. 

  • Attends and successfully completes at least 12 hours of continuing auto repair training per year sponsored and/or provided by the club. 

  • Maintains customer vehicles in regard to cleanliness and does not tune or otherwise adjust any controls within the vehicle.

  • Verifies as soon as practicable that parts ordered for the vehicle assigned to them are correct.

  • Performs all repairs according to MAP (Motorist Assurance Program), OEM (Original Equipment Manufacturers) or accepted industry standard.

  • Performs digital inspection and documents to their full potential. Notates all pertinent information into the shop inspection or management system, attaches all photos or videos to illustrate repairs or needs to the inspection. 

  • Assures all comeback related repairs are prioritized as directed by manager or lead. 

  • Communicates effectively as necessary with manager, service advisors and other technicians to contribute to the overall performance of the location 

  • Responsible for the safety and accuracy of all repairs made and or systems inspected to assure vehicle is as safe or more safe condition as was prior to work commencing

  • Performs other related duties as assigned.

  • Note: May require travel to different locations on an as needed basis


 

Knowledge/Skills/Abilities

  • Effective verbal and written communication skills in the language(s) required for the role, as justified for business necessity

  • Effective organization, interpersonal and negotiation skills

  • Ability to work scheduled hours as necessitated by business need

  • Math and computer skills with experience using software applications including word processing, spreadsheets, browsers, and email

  • Member service focus

  • Automotive/mechanical background

  • Ability to drive vehicles equipped with manual transmission

  • Knowledge of equipment/tool operation and diagnostic/repair procedures

  • Maintains 20% productivity measured by hours worked/hours flagged


 

Education & Experience/ Licenses & Certifications

  • High School diploma or equivalent certification (GED)

  • Valid driver license and acceptable driving record

  • Six months experience in general repair, lube services and or tire shop

Work Environment/Physical Requirements

  • Ability to lift and or carry up to 50lbs

  • Standing, bending, kneeling, pushing, reaching, lifting, climbing ladders

  • Exposure to loud noises

Apply Today

General Service Technician

Santa Rosa, California

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

McLea's Tire & Automotive is now powered by AAA!

Why Work With Us!

  • Exceptional benefits within 30 days of hire, with employee contribution to Medical/Dental/Vision premiums
  • 401K Matching $1 to $1 up to 6% annually
  • Annual bonus
  • Opportunity for advancement
  • 15 Paid Days off, some Saturdays and no Sunday work hours (20 after 1 year)
  • Tuition reimbursement for additional ASE Certifications
  • Clean well equipped shops with high car count
  • Free AAA Membership and numerous employee discounts

Job Responsibilities:

  • Performs oil changes and lubrication service for member and nonmember vehicles.

  • Performs tire repairs and installation service for member and nonmember vehicles.

  • Performs other minor repairs as assigned by Lead Tech or Service Advisor, according to their abilities.

  • Assist upper level technicians as needed and for experience.

  • Test drives vehicles when practical for any/all performance or drivability concerns before performing work

    • Exception: when unsafe or vehicle not drivable

    • Retest drives after repairs completed to verify that repair solved defined problems

  • Maintains clean and safe work environment; cleans spills and debris immediately to reduce hazards

  • Maintain company provided equipment and machinery

  • Follows company and industry safety rules and regulations

  • Reports all unsafe conditions to supervisor including but not limited to lifts, overhead doors, and equipment

  • Attends all required training, seeks additional training to maintain and increase effectiveness

  • Keeps up to date on industry trends and repair procedures. 

  • Attends and successfully completes at least 12 hours of continuing auto repair training per year sponsored and/or provided by the club. 

  • Maintains customer vehicles in regard to cleanliness and does not tune or otherwise adjust any controls within the vehicle.

  • Verifies as soon as practicable that parts ordered for the vehicle assigned to them are correct.

  • Performs all repairs according to MAP (Motorist Assurance Program), OEM (Original Equipment Manufacturers) or accepted industry standard.

  • Performs digital inspection and documents to their full potential. Notates all pertinent information into the shop inspection or management system, attaches all photos or videos to illustrate repairs or needs to the inspection. 

  • Assures all comeback related repairs are prioritized as directed by manager or lead. 

  • Communicates effectively as necessary with manager, service advisors and other technicians to contribute to the overall performance of the location 

  • Responsible for the safety and accuracy of all repairs made and or systems inspected to assure vehicle is as safe or more safe condition as was prior to work commencing

  • Performs other related duties as assigned.

  • Note: May require travel to different locations on an as needed basis


 

Knowledge/Skills/Abilities

  • Effective verbal and written communication skills in the language(s) required for the role, as justified for business necessity

  • Effective organization, interpersonal and negotiation skills

  • Ability to work scheduled hours as necessitated by business need

  • Math and computer skills with experience using software applications including word processing, spreadsheets, browsers, and email

  • Member service focus

  • Automotive/mechanical background

  • Ability to drive vehicles equipped with manual transmission

  • Knowledge of equipment/tool operation and diagnostic/repair procedures

  • Maintains 20% productivity measured by hours worked/hours flagged


 

Education & Experience/ Licenses & Certifications

  • High School diploma or equivalent certification (GED)

  • Valid driver license and acceptable driving record

  • Six months experience in general repair, lube services and or tire shop

Work Environment/Physical Requirements

  • Ability to lift and or carry up to 50lbs

  • Standing, bending, kneeling, pushing, reaching, lifting, climbing ladders

  • Exposure to loud noises

#MCC

Apply Today

Inside Sales Rep.

Tempe, Arizona

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

AAA acquired SAFE Security, the 11th largest smart home security company in the United States, in November 2018 with the vision to become the most trusted smart home security provider in America. With your help, we aspire to provide the same peace of mind at home as we have provided on the roads for the last 100 years.

We’re looking for a results-driven Sales Representative to actively seek out and engage customer prospects.  You will be part of a team that has a MUST WIN attitude matched by an unparalleled support staff. We’re looking for hardworking, self-motivated, individuals with a professional presence. You will be working with a company and a team that is second to none and we are looking for the same!

This is a quota-carrying role, primarily responsible for driving new revenue.

Why work for us?

  • Compensation - salary plus uncapped commission

  • Benefits – Medical, Dental, Vision, and more!

  • 401k Matching – $1 for $1 company match up to 4% of pay

  • Paid Time Off – Accrual of 3 weeks PTO and nine holidays annually

  • Career Growth – Move up your career, internal candidates receive top priority

Summary:

The Inside Sales Representative is responsible for inbound and outbound B2C leads, advancing the sales process, closing new and upgrading existing business and achieving opportunity-based sales quotas. The Inside Sales Representative will conduct research to best qualify leads and reach business targets through telephone and email.

Job Duties:

  • Utilize a consistent contact attempt process via phone and e-mail to nurture, qualify and sell prospects generated by marketing campaigns and ‘cold-calling’ in a production focused environment

  • Prospect, educate and qualify leads to create sales-ready opportunities

  • Effectively communicate A3SH’s solutions and value propositions to prospects who may yet be unfamiliar with them leading to demand for A3SH’s ’s solutions

  • Manage your pipeline with precision, and consistently develop strategies to grow your business

  • Follow the established sales process and consistently using Salesforce.com to document prospect interactions – ensuring efficient lead management

  • Consistently monitor market trends and educate yourself on industry best practices to offer valuable perspective to your clients

Requirements:

  • Ability to qualify opportunities involving multiple key decision makers

  • Ability to build and maintain lasting relationships with customers

  • Exceptional verbal communication and presentation skills

  • Understanding and experience in professional selling processes

  • Genuine passion for the sales discipline and for helping clients succeed

  • Ability and desire to thrive in a fast moving, ever-evolving environment

  • Ability to perform basic calculations and mathematical figures

  • Bilingual- Spanish preferred

Educations & Experience/Licenses & Certifications:

  • BA a plus but not required

  • Minimum of two years' direct work experience in inside or outside sales capacity

  • Demonstrated success in qualifying opportunities involving multiple decision makers

  • Demonstrated ability to convert prospects and close deals and achieve sales quotas

  • Experience with customer relationship management software

  • Overtime as required; Saturday and Sunday hours on a rotation basis is required

#SAFE

Apply Today

Developer - Backend - Java or GO

Phoenix, Arizona

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Why Work For Us

  • Benefits – Medical, Dental, Vision, wellness program and more!

  • 401k Matching – $1 for $1 company match up to 6% of pay

  • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan

  • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities

  • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Work from home opportunity - Candidates must be located in Arizona

As part of the digital development team, this role will be responsible for producing clean, efficient code based on specifications.  Works closely with product managers, senior and lead developers to ensure an effective, visually appealing, and intuitive implementation.  Provides mentorship to junior developers.


 

Core Job Responsibilities

Works with colleagues to build, develop, and deploy custom website functionality as needed. Works closely with the developer team to ensure that projects are delivered correctly and on time.

  • Develops, builds, tests, and coordinates the integration of new products per production requirements. Document solutions with concise and clear explanations

  • Evaluate code to ensure that it is valid, is properly structured, meets industry standards, and is compatible with various browsers, devices, or operating systems

  • Nimble troubleshooting of issues

  • Responsible for the implementation and testing of technical solutions.  Adheres to accepted best practice coding standards.

Knowledge & Skills

  • Experience with JAVA, Node JS

  • Experience with Go lang is a plus

  • Experience with modern standardized Authentication Systems is a plus

  • Experience with Kubernetes and Helm

  • Experience with GO

  • Hands-on knowledge of all parts of the web stack – HTML/Javascript/CSS, web servers, app servers, caching, database development, tool development

Education & Experience

  • 3 to 4 years minimum experience working with related technology in an agile team environment

                   

Apply Today

Digital Marketing Lead - Insurance

Phoenix, Arizona

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.


 

Why Work For Us?

  • Benefits – Medical, Dental, Vision, wellness program and more!

  • 401k Matching – $1 for $1 company match up to 6% of pay

  • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan

  • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities

  • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Job Summary 

As the Digital Marketing Lead you will generate demand for AAA Insurance policies by collaborating with the Marketing Team and vendors to effectively develop, lead, and measure integrated digital marketing campaigns from concept to execution. You will use data and insights to identify and test audience segments expanding the pool from which to generate demand for AAA Insurance. 

We are looking for someone with a current understanding of driving demand through digital channels, with an analytical, inquisitive mind to increase prospective AAA Policy holder traffic to the website. 

Core Job Responsibilities

  • Serve as the main point of contact to define and execute AAA Insurance digital marketing strategies and initiatives.

  • Develop, manage, and optimize measurable, digital/inbound marketing campaigns that align with the organization’s key objectives, highlight value proposition, and clearly demonstrate ROI.

  • Work with the Insurance Product Team to ensure alignment with budget, branding, messaging and marketing program objectives.

  • Work closely with the Digital Lifecycle Lead to collaborate on maximizing your campaign’s conversion KPI’s.

  • Work with the agency and in-house Digital Analyst to uncover new audiences, gaps and opportunities.

  • Perform day-to-day management of online marketing campaigns; use benchmarks and analytics to maximize performance and drive campaign optimization.

  • Oversee the deployment of prospecting campaigns with 3rd party agencies and vendors including budgeting forecasting and adherence to goals.

  • Deep dive into campaign performance, and report on weekly progress with leadership.

  • Keep up-to-date with the latest trends and best practices in digital and online marketing and measurement; identify trends and insights and make recommendations.

Knowledge, Skills and Abilities

  • Experience in executing digital prospecting campaigns (SEM, display, video, social, and connected TV). 

  • Strong grasp of current digital marketing tools and strategies

  • Ability to interpret marketing analytics and formulate improvement plans for key metrics.

  • Strong project management skills and ability to manage multiple, competing priorities simultaneously.

  • Able to work well with teams and have a positive, goal-oriented attitude

  • Excellent verbal and written communication skills. Clear and concise presentation skills to peers and management 

  • Passion for growth marketing and driving Insurance policy acquisition.

  • Experience with Google Analytics 360, Tealium Audiencestream, and Live Ramp a plus

Education and Experience

  • College degree 

  • 5 years digital marketing work experience

  • 3 years digital growth marketing experience

Apply Today

Director, Sales Support & Analytics

Walnut Creek, California

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

We are passionate about maintaining a diverse and inclusive workplace that reflects the people and culture of the communities we serve, and fostering an environment in which everyone can realize their full potential and grow without barriers. We celebrate our differences as they make us stronger and invigorate our workplace. We believe that each of us enriches our culture by contributing unique perspectives, valuable insights and key strengths. We want each of our Team Members to feel valued, respected and supported.  

Why Work For Us?

  • Benefits – Medical, Dental, Vision, wellness program and more!
  • 401k Matching – $1 for $1 company match up to 6% of pay
  • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan
  • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
  • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Summary

The Director, Sales Planning & Analytics leads the Retail Channel’s annual planning and regional goal setting processes and enables the delivery of those plans and goals via business tracking, analytics and the generation of actionable insights that result in ongoing enhancements to the Retail Channel’s operating plan.

Essential Functions

  • Develop annual operating plans in collaboration with internal stakeholders in Field Sales, Finance and Marketing to drive new customer acquisition.
  • Manages overall business unit reporting and metric development to ensure successful delivery of business goals and initiatives.
  • Lead development and implementation of dashboard reporting and analytical tools used to improve sales productivity
  • Collaborate with Field Sales leaders to implement productivity improvements gleaned from analytics  
  • Guides and supports a team of business analysts with synthesizing complex data from multiple sources of information into actionable insights that guide Retail Channel focus
  • Partner with Sales leadership, HR, and Finance, to design and deploy sales incentive plans
  • Manage and develop team members to deliver business objectives and enable team members to step into leadership roles.

Knowledge/Skills/Abilities

  • Proven exceptional analytical, planning, problem solving, and solution design skills.
  • Ability to discern between best theoretical solutions and best realistic solutions.
  • Expertise and proven track record in managing complex, multi-functional initiatives.
  • Strong communication abilities applied throughout all key levels in the organization, including both verbal and written communications.
  • Excellent strategic, organizational, and problem solving skills.
  • Expert knowledge and application of principles, theories and concepts applicable to consulting and ability to manage others to achieve results.
  • Expert research and investigation skills.
  • Excellent application skills required, including Excel, Tableau, MicroStrategies and other desktop applications.

Education & Experience / Licenses & Certification

  • Bachelor's degree required; business, engineering, or mathematics preferred.
  • Advanced degree preferred.
  • Experience with analytics tools preferred.
  • 8+ years experience conducting financial and/or business analysis.
  • 5+ years Project /Program Management or Consulting Experience.
  • 3+ years leadership experience.
     

Work Environment/Physical Requirements

Works in an office environment sitting at a desk, table or computer workstation for extended periods of time.  May travel by car, plane or other form of transportation to attend business meetings or conferences.  Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

Apply Today

Financial Analyst

Walnut Creek, California

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Why Work For Us?

  • Benefits – Medical, Dental, Vision, wellness program and more!
  • 401k Matching – $1 for $1 company match up to 6% of pay
  • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan
  • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
  • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Summary

Generates new financial reports in partnership with Manager or other Analysts.

Essential Functions

  • Identifies unrealistic assumptions through data, conversations and facts.
  • Sources content for financial models and reports, including industry data, external research, as well as assumptions as input.
  • Uses information to improve existing models (e.g. to investigate trends, actual spend, proposed projects) or create new models.
  • Works on special projects that may be complex with others in Finance and/or internal clients
  • Provides analysis of key assumptions, reviews plans and budgets for consistency.
  • Must be able to point out and correct errors, faulty assumptions, and suggest changes in approach.
  • Develops effective presentation materials for Manager and to present to Manager.
  • Works with others to implement solutions, strategies and actions to Manager or others within Finance and/or internal client).
  • Determines key issues and provides evaluation verbally or in presentation form to Manager or other Analysts.
  • May assist in larger projects and/or assume responsibility for a portion of the project.

Knowledge/Skills/Abilities

  • Understand, apply, and interpret broad financial concepts.
  • Ability to understand accounting concepts, including analysis of financial statements (may require Analyst to seek development through outside courses or materials (preferred).
  • Strong mathematical, analytical and organizational skills needed.
  • Has strong business writing skills.
  • Demonstrated ability to balance speed and accuracy in delivery of financial reports is required.

Education & Experience / Licenses & Certification

  • Bachelor's degree in related area or an equivalent combination of education and experience.
  • 2+ years of experience conducting financial and/or business analysis.
Apply Today

Insurance Sales Associate

Henderson, Nevada

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

*AAA is hiring Insurance Associates for our Summerlin and Henderson Branches!*

At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Why work for us?

  • Paid Training – Paid training. Extensive training program will help ensure a seamless transition into an Insurance Agent position. 

  • Licensing Assistance – AAA will reimburse a portion of the costs of licensure.

  • Advancement Opportunities – Opportunity to advance to an Insurance Agent within the first 60 days. 

  • No Overhead Costs – W-2 structure with dedication space in a AAA NCNU branch.

  • Compensation – Generous commission structure with the ability to earn commission on every policy. 

  • Benefits – Medical, Dental, Vision, wellness program and more!

  • 401k Matching – $1 for $1 company match up to 6% of pay.

  • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.

  • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

Summary:

Insurance Associates serve our Members by selling Property & Casualty and Roadside Assistance insurance that meets the Member’s needs.

Essential Functions

  • Uses sales techniques and product knowledge to identify customer-specific needs to generate new sales, retain existing insured’s and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.

  • Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Associate’s manager.

  • Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.

  • Consistently provides all Members with a sales and service experience that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.

  • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.

  • Responds to customer inquiries and requests relating to insurance products and membership.

  • Researches and resolves customer service issues. Often assists the insured in initiating the first notice of loss on claims.

 

Education & Experience/Licenses & Certification

  • High school diploma or GED required. Bachelor's degree in a relevant field preferred.

  • 2 to 4 years of sales experience preferred.

  • Currently possesses, or has the ability to acquire unrestricted state issued license(s) required to place property and casualty insurance within twenty-one (21) calendar days of start date. Depending on start date,  active property and casualty license(s) may be required.

#IA

            

Apply Today

Insurance Sales Associate

Reno, Nevada

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Why work for us?

  • Paid Training – Paid training. Extensive training program will help ensure a seamless transition into an Insurance Agent position. 
  • Licensing Assistance – AAA will reimburse a portion of the costs of licensure.
  • Advancement Opportunities – Opportunity to advance to an Insurance Agent within the first 60 days. 
  • No Overhead Costs – W-2 structure with dedication space in a AAA NCNU branch.
  • Compensation – Generous commission structure with the ability to earn commission on every policy. 
  • Benefits – Medical, Dental, Vision, wellness program and more!
  • 401k Matching – $1 for $1 company match up to 6% of pay.
  • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.
  • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

Summary:

Insurance Associates serve our Members by selling Property & Casualty and Roadside Assistance insurance that meets the Member’s needs.

Essential Functions

  • Uses sales techniques and product knowledge to identify customer-specific needs to generate new sales, retain existing insured’s and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.
  • Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Associate’s manager.
  • Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.
  • Consistently provides all Members with a sales and service experience that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.
  • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.
  • Responds to customer inquiries and requests relating to insurance products and membership.
  • Researches and resolves customer service issues. Often assists the insured in initiating the first notice of loss on claims.

 

Education & Experience/Licenses & Certification

  • High school diploma or GED required. Bachelor's degree in a relevant field preferred.

  • 2 to 4 years of sales experience preferred.

  • Currently possesses, or has the ability to acquire unrestricted state issued license(s) required to place property and casualty insurance within twenty-one (21) calendar days of start date. Depending on start date,  active property and casualty license(s) may be required.

#IA

            

Apply Today

Insurance Sales Associate

San Francisco, California

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Why work for us?

  • Paid Training – Paid training. Extensive training program will help ensure a seamless transition into an Insurance Agent position. 
  • Licensing Assistance – AAA will reimburse a portion of the costs of licensure.
  • Advancement Opportunities – Opportunity to advance to an Insurance Agent within the first 60 days. 
  • No Overhead Costs – W-2 structure with dedication space in a AAA NCNU branch.
  • Compensation – Generous commission structure with the ability to earn commission on every policy. 
  • Benefits – Medical, Dental, Vision, wellness program and more!
  • 401k Matching – $1 for $1 company match up to 6% of pay.
  • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.
  • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

Summary:

Insurance Associates serve our Members by selling Property & Casualty and Roadside Assistance insurance that meets the Member’s needs.

Essential Functions

  • Uses sales techniques and product knowledge to identify customer-specific needs to generate new sales, retain existing insured’s and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.
  • Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Associate’s manager.
  • Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.
  • Consistently provides all Members with a sales and service experience that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.
  • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.
  • Responds to customer inquiries and requests relating to insurance products and membership.
  • Researches and resolves customer service issues. Often assists the insured in initiating the first notice of loss on claims.

 

Education & Experience/Licenses & Certification

  • High school diploma or GED required. Bachelor's degree in a relevant field preferred.

  • 2 to 4 years of sales experience preferred.

  • Currently possesses, or has the ability to acquire unrestricted state issued license(s) required to place property and casualty insurance within twenty-one (21) calendar days of start date. Depending on start date,  active property and casualty license(s) may be required.

#IA   

Apply Today

Insurance Sales Associate

Pinole, California

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Why work for us?

  • Paid Training – Paid training. Extensive training program will help ensure a seamless transition into an Insurance Agent position. 
  • Licensing Assistance – AAA will reimburse a portion of the costs of licensure.
  • Advancement Opportunities – Opportunity to advance to an Insurance Agent within the first 60 days. 
  • No Overhead Costs – W-2 structure with dedication space in a AAA NCNU branch.
  • Compensation – Generous commission structure with the ability to earn commission on every policy. 
  • Benefits – Medical, Dental, Vision, wellness program and more!
  • 401k Matching – $1 for $1 company match up to 6% of pay.
  • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.
  • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

Summary:

Insurance Associates serve our Members by selling Property & Casualty and Roadside Assistance insurance that meets the Member’s needs.

Essential Functions

  • Uses sales techniques and product knowledge to identify customer-specific needs to generate new sales, retain existing insured’s and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.
  • Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Associate’s manager.
  • Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.
  • Consistently provides all Members with a sales and service experience that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.
  • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.
  • Responds to customer inquiries and requests relating to insurance products and membership.
  • Researches and resolves customer service issues. Often assists the insured in initiating the first notice of loss on claims.

 

Education & Experience/Licenses & Certification

  • High school diploma or GED required. Bachelor's degree in a relevant field preferred.

  • 2 to 4 years of sales experience preferred.

  • Currently possesses, or has the ability to acquire unrestricted state issued license(s) required to place property and casualty insurance within twenty-one (21) calendar days of start date. Depending on start date,  active property and casualty license(s) may be required.

#IA

            

Apply Today

Insurance Sales Associate

Monterey, California

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Why work for us?

  • Paid Training – Paid training. Extensive training program will help ensure a seamless transition into an Insurance Agent position. 
  • Licensing Assistance – AAA will reimburse a portion of the costs of licensure.
  • Advancement Opportunities – Opportunity to advance to an Insurance Agent within the first 60 days. 
  • No Overhead Costs – W-2 structure with dedication space in a AAA NCNU branch.
  • Compensation – Generous commission structure with the ability to earn commission on every policy. 
  • Benefits – Medical, Dental, Vision, wellness program and more!
  • 401k Matching – $1 for $1 company match up to 6% of pay.
  • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

Summary:

Insurance Associates serve our Members by selling Property & Casualty and Roadside Assistance insurance that meets the Member’s needs.

Essential Functions

  • Uses sales techniques and product knowledge to identify customer-specific needs to generate new sales, retain existing insured’s and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.
  • Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Associate’s manager.
  • Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.
  • Consistently provides all Members with a sales and service experience that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.
  • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.
  • Responds to customer inquiries and requests relating to insurance products and membership.
  • Researches and resolves customer service issues. Often assists the insured in initiating the first notice of loss on claims.

 

Education & Experience/Licenses & Certification

  • High school diploma or GED required. Bachelor's degree in a relevant field preferred.

  • 2 to 4 years of sales experience preferred.

  • Currently possesses, or has the ability to acquire unrestricted state issued license(s) required to place property and casualty insurance within twenty-one (21) calendar days of start date. Depending on start date,  active property and casualty license(s) may be required.

#IA

            

Apply Today

Automotive Repair Technician

Tucson, Arizona

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Why Work With Us!

  • 12 Valley locations and 2 Tucson locations
  • Sign on Bonus - $2,500
  • Great Pay – $35K to $120K DOE, Hourly Pay, Wrench Rate with bonus and incentive plans
  • Exceptional benefits within 30 days of hire, with employee contribution to medical/Dental/Vision premiums
  • 401K Matching $1 to $1 up to 6% annually
  • 15 Paid Days off and no Sunday work hours (20 days after 1 year)
  • Tuition reimbursement for additional ASE Certifications
  • Clean well equipped shops with high car count
  • A free AAA Membership and numerous employee discounts

Job Responsibilities:

  • Performs work that is indicated on Approved Repair Orders.

  • Performs only needed and or customer requested services on vehicles. 

  • Performs all repairs according to MAP (Motorist Assurance Program), OEM (Original Equipment Manufacturers) or accepted industry standard procedures

  • Assures all repairs are for the benefit of the member/customer. 

  • Test drives all vehicles when practical for any/all performance or drivability concerns before performing work

    • Exception: when unsafe or vehicle not drivable

    • Retest drives after repairs completed to verify that repair solved defined problems

  • Maintains clean and safe work environment; cleans spills and debris immediately to reduce hazards

  • Maintain company provided equipment and machinery

  • Follows company and industry safety rules and regulations

  • Reports all unsafe conditions to supervisor including but not limited to lifts, overhead doors, and equipment

  • Attends all required training, seeks additional training to maintain and increase effectiveness

  • Keeps up to date on industry trends and repair procedures. 

  • Attends and successfully completes at least 24 hours of continuing auto repair training per year sponsored and/or provided by the club. 

  • Maintains customer vehicles in regard to cleanliness and does not tune or otherwise adjust any controls within the vehicle.

  • Verifies as soon as practicable that parts ordered for the vehicle assigned to them are correct.

  • Performs digital inspection and documents to their full potential. Notates all pertinent information into the shop inspection or management system, attaches all photos or videos to illustrate repairs or needs to the inspection. 

  • Assures all comeback related repairs are prioritized as directed by manager or lead. 

  • Communicates effectively as necessary with manager, service advisors and other technicians to contribute to the overall performance of the location 

  • Responsible for the safety and accuracy of all repairs made and or systems inspected to assure vehicle is as safe or more safe condition as was prior to work commencing

  • Performs other related duties as assigned.

  • Note: May require travel to different locations on an as needed basis

Knowledge/Skills/Abilities

  • Effective verbal and written communication skills in the language(s) required for the role, as justified for business necessity

  • Effective organization, interpersonal and negotiation skills

  • Ability to work scheduled hours as necessitated by business need

  • Math and computer skills with experience using software applications including word processing, browsers, and email

  • Member service focus

  • Ability to drive vehicles equipped with manual transmission

  • Knowledge of equipment/tool operation and diagnostic/repair procedures

  • Maintains 100% productivity as measured by dividing hours worked by labor hours flagged

Education & Experience/ Licenses & Certifications

  • High School diploma or equivalent certification (GED)

  • Valid driver license and acceptable driving record

  • At least four  years experience as an automobile technician 

  • ASE Master Tech with L1 certification level or equivalent OEM certifications and fulfills ASE requirement within one year of hire. .

  • Smog Repair and Testing Certification preferred (CA only)

Work Environment/Physical Requirements

  • Ability to lift and or carry up to 50lbs

  • Standing, bending, kneeling, pushing, reaching, lifting, climbing ladders

  • Exposure to loud noises

Apply Today

Automotive Repair Technician II

Roseville, California

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Why Work With Us!

  • Exceptional benefits within 30 days of hire, with employee contribution to Medical/Dental/Vision premiums
  • 401K Matching $1 to $1 up to 6% annually
  • 15 Paid Days off, some Saturdays and no Sunday work hours (20 days after 1 year)
  • Tuition reimbursement for additional ASE Certifications
  • Clean well equipped shops with high car count
  • Free AAA Membership and numerous employee discounts

Job Responsibilities:

  • Performs work that is indicated on Approved Repair Orders.
  • Performs only needed and or customer requested services on vehicles. 
  • Performs all repairs according to MAP (Motorist Assurance Program), OEM (Original Equipment Manufacturers) or accepted industry standard procedures
  • Assures all repairs are for the benefit of the member/customer. 
  • Test drives all vehicles when practical for any/all performance or drivability concerns before performing work
    • Exception: when unsafe or vehicle not drivable
    • Retest drives after repairs completed to verify that repair solved defined problems
  • Maintains clean and safe work environment; cleans spills and debris immediately to reduce hazards
  • Maintain company provided equipment and machinery
  • Follows company and industry safety rules and regulations
  • Reports all unsafe conditions to supervisor including but not limited to lifts, overhead doors, and equipment
  • Attends all required training, seeks additional training to maintain and increase effectiveness
  • Keeps up to date on industry trends and repair procedures. 
  • Attends and successfully completes at least 24 hours of continuing auto repair training per year sponsored and/or provided by the club. 
  • Maintains customer vehicles in regard to cleanliness and does not tune or otherwise adjust any controls within the vehicle.
  • Verifies as soon as practicable that parts ordered for the vehicle assigned to them are correct.
  • Performs digital inspection and documents to their full potential. Notates all pertinent information into the shop inspection or management system, attaches all photos or videos to illustrate repairs or needs to the inspection. 
  • Assures all comeback related repairs are prioritized as directed by manager or lead. 
  • Communicates effectively as necessary with manager, service advisors and other technicians to contribute to the overall performance of the location 
  • Responsible for the safety and accuracy of all repairs made and or systems inspected to assure vehicle is as safe or more safe condition as was prior to work commencing
  • Performs other related duties as assigned.
  • Note: May require travel to different locations on an as needed basis

Knowledge/Skills/Abilities

  • Effective verbal and written communication skills in the language(s) required for the role, as justified for business necessity
  • Effective organization, interpersonal and negotiation skills
  • Ability to work scheduled hours as necessitated by business need
  • Math and computer skills with experience using software applications including word processing, browsers, and email
  • Member service focus
  • Ability to drive vehicles equipped with manual transmission
  • Knowledge of equipment/tool operation and diagnostic/repair procedures
  • Maintains 100% productivity as measured by dividing hours worked by labor hours flagged

Education & Experience/ Licenses & Certifications

  • High School diploma or equivalent certification (GED)
  • Valid driver license and acceptable driving record
  • At least four  years experience as an automobile technician 
  • ASE Master Tech with L1 certification level or equivalent OEM certifications and fulfills ASE requirement within one year of hire. .
  • Smog Repair and Testing Certification preferred (CA only)

Work Environment/Physical Requirements

  • Ability to lift and or carry up to 50lbs
  • Standing, bending, kneeling, pushing, reaching, lifting, climbing ladders
  • Exposure to loud noises

#MCC

Apply Today

Automotive Service Advisor

Scottsdale, Arizona

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

External 

At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Why Work With Us!

  • 12 Valley locations and 2 Tucson locations and new locations coming in 2021
  • Exceptional benefits within 30 days of hire, with employee contribution to medical/Dental/Vision premiums
  • 401K Matching $1 to $1 up to 4% annually
  • 15 Paid Days off and no Sunday work hours (20 days after 1 year)
  • Tuition reimbursement for additional ASE Certifications
  • Clean well equipped shops with high car count
  • A free AAA Membership and numerous employee discounts

Summary  

 

Essential Functions

  • First line sales agent for customers vehicles.
  • Responsible to sell and schedule vehicle repairs, write the repair orders, dispatch the job to the technician, provide estimates, sell additional repairs  as needed, and inform the customer of repair status.
  • Required to collect payment, open and close cashier process.
  • Respond to customer concerns or complaints and escalate to
  • Management complaint the advisor is unable to resolve.
  • Answer incoming phone calls to schedule service appointments, follow-up calls with customer regarding repair status, outbound calls to prior and/or customers  regarding service.
  • Maintain a safe and clean work area and assist  to maintain safe and clean work areas as needed. 
  • Participate in ongoing training as assigned by management. Study technical bulletins, industry magazines, and technical web sites.

 

Knowledge/Skills/Abilities 

The requirements  listed below are representative  of the knowledge, skills, and/or abilities required to successfully perform the job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Previous sales and service advisor experience required​

 

Education & Experience/Licenses & Certification


Valid Arizona driver's license and current 39 month driving record.

#MCC

    Apply Today

    Automotive Service Manager

    Santa Rosa, California

    We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    External 

    At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    McLea's Tire & Automotive is now powered by AAA!

    Why Work For Us?

    • Exceptional benefits within 30 days of hire, with employee contribution to Medical/Dental/Vision premiums
    • 401K Matching $1 to $1 up to 6% annually
    • Annual bonus
    • Opportunity for advancement
    • 15 Paid Days off, some Saturdays and no Sunday work hours (20 days after 1 year)
    • Tuition reimbursement for additional ASE Certifications
    • Clean well equipped shops with high car count
    • Free AAA Membership and numerous employee discounts


    Summary  

     

    Essential Functions

    • Promptly meet and great all members/customers in a timely, and courteous manner.

    • Handle incoming telephone calls following the proper process.

    • Maintain the member/customer scheduling system at the facility.

    • Listen and offer the appropriate diagnostic, maintenance, or repair service that meets the member/customer’s needs.

    • Provide all members/customers with an estimated completion time, and keep them informed of any

    changes in the promised time.

    • Maintain proper communication with the service department. Provide accurate and detailed information to technicians to assist in diagnosis.

    • Handle minor member/customer concerns, turning over any unresolved issues to the General Manger for a quick resolution.

    • Follow all policies and procedures set forth by management.

    • Other duties as assigned.

     

    Knowledge/Skills/Abilities 

     • Excellent customer service skills, verbal communication, written communication, time management, leadership, and good listening skills

    • Frequently requires long working hours and will require some Saturday hours

    • Bilingual communication skills a plus

     

    Education & Experience/Licenses & Certification

    • High school diploma or equivalent. ASE certifications a plus.

    • Automotive service experience a plus but not required

    • Strong background delivering world class customer experiences

    Work Environment/Physical Requirements

    Works in an office environment sitting at a desk, table or computer workstation for extended periods of time.  May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

    #MCC

    Apply Today

    Life Insurance Agent

    Watsonville, California

    We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    Essential Functions

    • Maximizes life insurance market penetration with current members and property/casualty insureds and stays vigilant for new sales opportunities. Maintains high quality production and persistency standards to assure profitable growth.  Identifies and develops sales opportunities within the community.  Follows company approved sales process in the completion of required financial, activity and sales reporting.
    • Provides life sales support and training on lead development and identification for the frontline employees, Insurance Sales Agents (P/C) and other staff who come in contact with members/ insureds.  Establishes and maintains strong working relationships with front line employees, Sales Agents and the branch management team. Notifies Agents in a timely manner of result with referred lead.  Provides leads from life insureds and other calls to Sales Agents for other products/services, i.e., membership, auto/homeowners and travel insurance.
    • Stays well-informed of changes and developments in policy and/or external practices. Attends meetings to obtain information, provide input, keep lines of communication open, stay updated and offer sales ideas when appropriate.  Keeps current in industry; maintains continuing education for licensure.
    • Develops annual business plan with input and involvement from the Life Sales Manager to meet goals and determine responsibilities, including new business life sales, quality standards, as well as building outstanding customer relationships. Reviews plan objectives and reassesses strategies to align performance relative to annual sales goals.
    • Ensures compliance with NCNU and AAA Life and regulations, as well as external regulations

    Knowledge/Skills/Abilities

    • Strong interpersonal, presentation and communication skills needed to interact with staff, members and insureds effectively
    • Ability to cultivate relationships with peers and staff; educates staff to make referrals to Life Insurance
    • Agents
    • Computer skills in basic software applications, and navigating business applications specific to life insurance
    • Demonstrated skills in selling life insurance and annuities; Skills to develop, track and effectively follow up on leads (preferred)
    • Strong knowledge in sales techniques, life product line illustrations, features and benefits (preferred)
    • Demonstrated skills in prospecting and lead generation abilities (preferred)
    • Bilingual communication skills (preferred)

    Education & Experience/Licenses & Certification

    • High School Diploma or GED
    • Valid Automobile Operator's License
    • Active State Resident Life Insurance License
    • Bachelor's degree in related area or an equivalent combination of education and experience
    • (preferred)
    • 1+ years experience in Life Insurance and/or Annuity Sales (preferred)
    • CLU, ChFC and/or LUTCF Designations (preferred)

    Work Environment/Physical Requirements

    Works in an office environment sitting at a desk, table or computer workstation for extended periods of time.  May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

    #LIFE

    Apply Today

    Life Insurance Agent

    Santa Rosa, California

    We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    Essential Functions

    • Maximizes life insurance market penetration with current members and property/casualty insureds and stays vigilant for new sales opportunities. Maintains high quality production and persistency standards to assure profitable growth.  Identifies and develops sales opportunities within the community.  Follows company approved sales process in the completion of required financial, activity and sales reporting.
    • Provides life sales support and training on lead development and identification for the frontline employees, Insurance Sales Agents (P/C) and other staff who come in contact with members/ insureds.  Establishes and maintains strong working relationships with front line employees, Sales Agents and the branch management team. Notifies Agents in a timely manner of result with referred lead.  Provides leads from life insureds and other calls to Sales Agents for other products/services, i.e., membership, auto/homeowners and travel insurance.
    • Stays well-informed of changes and developments in policy and/or external practices. Attends meetings to obtain information, provide input, keep lines of communication open, stay updated and offer sales ideas when appropriate.  Keeps current in industry; maintains continuing education for licensure.
    • Develops annual business plan with input and involvement from the Life Sales Manager to meet goals and determine responsibilities, including new business life sales, quality standards, as well as building outstanding customer relationships. Reviews plan objectives and reassesses strategies to align performance relative to annual sales goals.
    • Ensures compliance with NCNU and AAA Life and regulations, as well as external regulations

    Knowledge/Skills/Abilities

    • Strong interpersonal, presentation and communication skills needed to interact with staff, members and insureds effectively
    • Ability to cultivate relationships with peers and staff; educates staff to make referrals to Life Insurance
    • Agents
    • Computer skills in basic software applications, and navigating business applications specific to life insurance
    • Demonstrated skills in selling life insurance and annuities; Skills to develop, track and effectively follow up on leads (preferred)
    • Strong knowledge in sales techniques, life product line illustrations, features and benefits (preferred)
    • Demonstrated skills in prospecting and lead generation abilities (preferred)
    • Bilingual communication skills (preferred)

    Education & Experience/Licenses & Certification

    • High School Diploma or GED
    • Valid Automobile Operator's License
    • Active State Resident Life Insurance License
    • Bachelor's degree in related area or an equivalent combination of education and experience
    • (preferred)
    • 1+ years experience in Life Insurance and/or Annuity Sales (preferred)
    • CLU, ChFC and/or LUTCF Designations (preferred)

    Work Environment/Physical Requirements

    Works in an office environment sitting at a desk, table or computer workstation for extended periods of time.  May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

    #LIFE

    Apply Today

    Insurance Sales Associate

    Merced, California

    We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    Why work for us?

    • Paid Training – Paid training. Extensive training program will help ensure a seamless transition into an Insurance Agent position. 
    • Licensing Assistance – AAA will reimburse a portion of the costs of licensure.
    • Advancement Opportunities – Opportunity to advance to an Insurance Agent within the first 60 days. 
    • No Overhead Costs – W-2 structure with dedication space in a AAA NCNU branch.
    • Compensation – Generous commission structure with the ability to earn commission on every policy. 
    • Benefits – Medical, Dental, Vision, wellness program and more!
    • 401k Matching – $1 for $1 company match up to 6% of pay.
    • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

    Summary:

    Insurance Associates serve our Members by selling Property & Casualty and Roadside Assistance insurance that meets the Member’s needs.

    Essential Functions

    • Uses sales techniques and product knowledge to identify customer-specific needs to generate new sales, retain existing insured’s and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.
    • Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Associate’s manager.
    • Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.
    • Consistently provides all Members with a sales and service experience that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.
    • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.
    • Responds to customer inquiries and requests relating to insurance products and membership.
    • Researches and resolves customer service issues. Often assists the insured in initiating the first notice of loss on claims.

     

    Education & Experience/Licenses & Certification

    • High school diploma or GED required. Bachelor's degree in a relevant field preferred.

    • 2 to 4 years of sales experience preferred.

    • Currently possesses, or has the ability to acquire unrestricted state issued license(s) required to place property and casualty insurance within twenty-one (21) calendar days of start date. Depending on start date,  active property and casualty license(s) may be required.

    #IA

                

    Apply Today

    Insurance Sales Associate

    Woodland, California

    We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    Why work for us?

    • Paid Training – Paid training. Extensive training program will help ensure a seamless transition into an Insurance Agent position. 

    • Licensing Assistance – AAA will reimburse a portion of the costs of licensure.

    • Advancement Opportunities – Opportunity to advance to an Insurance Agent within the first 60 days. 

    • No Overhead Costs – W-2 structure with dedication space in a AAA NCNU branch.

    • Compensation – Generous commission structure with the ability to earn commission on every policy. 

    • Benefits – Medical, Dental, Vision, wellness program and more!

    • 401k Matching – $1 for $1 company match up to 6% of pay.

    • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.

    • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

    Summary:

    Insurance Associates serve our Members by selling Property & Casualty and Roadside Assistance insurance that meets the Member’s needs.

    Essential Functions

    • Uses sales techniques and product knowledge to identify customer-specific needs to generate new sales, retain existing insured’s and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.

    • Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Associate’s manager.

    • Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.

    • Consistently provides all Members with a sales and service experience that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.

    • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.

    • Responds to customer inquiries and requests relating to insurance products and membership.

    • Researches and resolves customer service issues. Often assists the insured in initiating the first notice of loss on claims.

     

    Education & Experience/Licenses & Certification

    • High school diploma or GED required. Bachelor's degree in a relevant field preferred.

    • 2 to 4 years of sales experience preferred.

    • Currently possesses, or has the ability to acquire unrestricted state issued license(s) required to place property and casualty insurance within twenty-one (21) calendar days of start date. Depending on start date,  active property and casualty license(s) may be required.

    #IA            

    Apply Today

    Insurance Sales Associate - Bilingual Spanish

    Petaluma, California

    We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    Why work for us?

    • Paid Training – Paid training. Extensive training program will help ensure a seamless transition into an Insurance Agent position. 
    • Licensing Assistance – AAA will reimburse a portion of the costs of licensure.
    • Advancement Opportunities – Opportunity to advance to an Insurance Agent within the first 60 days. 
    • No Overhead Costs – W-2 structure with dedication space in a AAA NCNU branch.
    • Compensation – Generous commission structure with the ability to earn commission on every policy. 
    • Benefits – Medical, Dental, Vision, wellness program and more!
    • 401k Matching – $1 for $1 company match up to 6% of pay.
    • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.
    • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

    Summary:

    Insurance Associates serve our Members by selling Property & Casualty and Roadside Assistance insurance that meets the Member’s needs.

    Essential Functions

    • Uses sales techniques and product knowledge to identify customer-specific needs to generate new sales, retain existing insured’s and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.
    • Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Associate’s manager.
    • Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.
    • Consistently provides all Members with a sales and service experience that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.
    • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.
    • Responds to customer inquiries and requests relating to insurance products and membership.
    • Researches and resolves customer service issues. Often assists the insured in initiating the first notice of loss on claims.

     

    Education & Experience/Licenses & Certification

    • High school diploma or GED required. Bachelor's degree in a relevant field preferred.

    • 2 to 4 years of sales experience preferred.

    • Currently possesses, or has the ability to acquire unrestricted state issued license(s) required to place property and casualty insurance within twenty-one (21) calendar days of start date. Depending on start date,  active property and casualty license(s) may be required.

    • Bilingual in Spanish required.

    #IA         

    Apply Today

    Insurance Sales Associate

    Tucson, Arizona

    We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    Why work for us?

    • Paid Training – Paid training. Extensive training program will help ensure a seamless transition into an Insurance Agent position. 

    • Licensing Assistance – AAA will reimburse a portion of the costs of licensure.

    • Advancement Opportunities – Opportunity to advance to an Insurance Agent within the first 60 days. 

    • No Overhead Costs – W-2 structure with dedication space in a AAA branch.

    • Compensation – Generous commission structure with the ability to earn commission on every policy. 

    • Benefits – Medical, Dental, Vision, wellness program and more!

    • 401k Matching – $1 for $1 company match up to 4% of pay.

    • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.

    • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

    Summary:

    Insurance Associates serve our Members by selling Property & Casualty and Roadside Assistance insurance that meets the Member’s needs.

    Essential Functions

    • Uses sales techniques and product knowledge to identify customer-specific needs to generate new sales, retain existing insured’s and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.

    • Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Associate’s manager.

    • Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.

    • Consistently provides all Members with a sales and service experience that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.

    • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.

    • Responds to customer inquiries and requests relating to insurance products and membership.

    • Researches and resolves customer service issues. Often assists the insured in initiating the first notice of loss on claims.

     

    Education & Experience/Licenses & Certification

    • High school diploma or GED required. Bachelor's degree in a relevant field preferred.

    • 2 to 4 years of sales experience preferred.

    • Currently possesses, or has the ability to acquire unrestricted state issued license(s) required to place property and casualty insurance within twenty-one (21) calendar days of start date. Depending on start date,  active property and casualty license(s) may be required.

    #IA

                

    Apply Today

    Insurance Sales Associate

    Redding, California

    We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    Why work for us?

    • Paid Training – Paid training. Extensive training program will help ensure a seamless transition into an Insurance Agent position. 

    • Licensing Assistance – AAA will reimburse a portion of the costs of licensure.

    • Advancement Opportunities – Opportunity to advance to an Insurance Agent within the first 60 days. 

    • No Overhead Costs – W-2 structure with dedication space in a AAA NCNU branch.

    • Compensation – Generous commission structure with the ability to earn commission on every policy. 

    • Benefits – Medical, Dental, Vision, wellness program and more!

    • 401k Matching – $1 for $1 company match up to 6% of pay.

    • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.

    • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

    Summary:

    Insurance Associates serve our Members by selling Property & Casualty and Roadside Assistance insurance that meets the Member’s needs.

    Essential Functions

    • Uses sales techniques and product knowledge to identify customer-specific needs to generate new sales, retain existing insured’s and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.

    • Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Associate’s manager.

    • Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.

    • Consistently provides all Members with a sales and service experience that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.

    • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.

    • Responds to customer inquiries and requests relating to insurance products and membership.

    • Researches and resolves customer service issues. Often assists the insured in initiating the first notice of loss on claims.

     

    Education & Experience/Licenses & Certification

    • High school diploma or GED required. Bachelor's degree in a relevant field preferred.

    • 2 to 4 years of sales experience preferred.

    • Currently possesses, or has the ability to acquire unrestricted state issued license(s) required to place property and casualty insurance within twenty-one (21) calendar days of start date. Depending on start date,  active property and casualty license(s) may be required.

    #IA            

    Apply Today

    Insurance Sales Associate

    Santa Rosa, California

    We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    Why work for us?

    • Paid Training – Paid training. Extensive training program will help ensure a seamless transition into an Insurance Agent position. 
    • Licensing Assistance – AAA will reimburse a portion of the costs of licensure.
    • Advancement Opportunities – Opportunity to advance to an Insurance Agent within the first 60 days. 
    • No Overhead Costs – W-2 structure with dedication space in a AAA NCNU branch.
    • Compensation – Generous commission structure with the ability to earn commission on every policy. 
    • Benefits – Medical, Dental, Vision, wellness program and more!
    • 401k Matching – $1 for $1 company match up to 6% of pay.
    • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.
    • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

    Summary:

    Insurance Associates serve our Members by selling Property & Casualty and Roadside Assistance insurance that meets the Member’s needs.

    Essential Functions

    • Uses sales techniques and product knowledge to identify customer-specific needs to generate new sales, retain existing insured’s and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.
    • Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Associate’s manager.
    • Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.
    • Consistently provides all Members with a sales and service experience that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.
    • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.
    • Responds to customer inquiries and requests relating to insurance products and membership.
    • Researches and resolves customer service issues. Often assists the insured in initiating the first notice of loss on claims.

     

    Education & Experience/Licenses & Certification

    • High school diploma or GED required. Bachelor's degree in a relevant field preferred.

    • 2 to 4 years of sales experience preferred.

    • Currently possesses, or has the ability to acquire unrestricted state issued license(s) required to place property and casualty insurance within twenty-one (21) calendar days of start date. Depending on start date,  active property and casualty license(s) may be required.

    #IA           

    Apply Today

    Insurance Sales Associate

    Auburn, California

    We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    Why work for us?

    • Paid Training – Paid training. Extensive training program will help ensure a seamless transition into an Insurance Agent position. 

    • Licensing Assistance – AAA will reimburse a portion of the costs of licensure.

    • Advancement Opportunities – Opportunity to advance to an Insurance Agent within the first 60 days. 

    • No Overhead Costs – W-2 structure with dedication space in a AAA NCNU branch.

    • Compensation – Generous commission structure with the ability to earn commission on every policy. 

    • Benefits – Medical, Dental, Vision, wellness program and more!

    • 401k Matching – $1 for $1 company match up to 6% of pay.

    • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.

    • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

    Summary:

    Insurance Associates serve our Members by selling Property & Casualty and Roadside Assistance insurance that meets the Member’s needs.

    Essential Functions

    • Uses sales techniques and product knowledge to identify customer-specific needs to generate new sales, retain existing insured’s and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.

    • Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Associate’s manager.

    • Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.

    • Consistently provides all Members with a sales and service experience that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.

    • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.

    • Responds to customer inquiries and requests relating to insurance products and membership.

    • Researches and resolves customer service issues. Often assists the insured in initiating the first notice of loss on claims.

     

    Education & Experience/Licenses & Certification

    • High school diploma or GED required. Bachelor's degree in a relevant field preferred.

    • 2 to 4 years of sales experience preferred.

    • Currently possesses, or has the ability to acquire unrestricted state issued license(s) required to place property and casualty insurance within twenty-one (21) calendar days of start date. Depending on start date,  active property and casualty license(s) may be required.

    #IA            

    Apply Today

    Insurance Sales Associate

    Los Gatos, California

    We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    Why work for us?

    • Paid Training – Paid training. Extensive training program will help ensure a seamless transition into an Insurance Agent position. 
    • Licensing Assistance – AAA will reimburse a portion of the costs of licensure.
    • Advancement Opportunities – Opportunity to advance to an Insurance Agent within the first 60 days. 
    • No Overhead Costs – W-2 structure with dedication space in a AAA NCNU branch.
    • Compensation – Generous commission structure with the ability to earn commission on every policy. 
    • Benefits – Medical, Dental, Vision, wellness program and more!
    • 401k Matching – $1 for $1 company match up to 6% of pay.
    • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan.
    • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.
    • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

    Summary:

    Insurance Associates serve our Members by selling Property & Casualty and Roadside Assistance insurance that meets the Member’s needs.

    Essential Functions

    • Uses sales techniques and product knowledge to identify customer-specific needs to generate new sales, retain existing insured’s and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.
    • Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Associate’s manager.
    • Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.
    • Consistently provides all Members with a sales and service experience that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.
    • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.
    • Responds to customer inquiries and requests relating to insurance products and membership.
    • Researches and resolves customer service issues. Often assists the insured in initiating the first notice of loss on claims.

     

    Education & Experience/Licenses & Certification

    • High school diploma or GED required. Bachelor's degree in a relevant field preferred.

    • 2 to 4 years of sales experience preferred.

    • Currently possesses, or has the ability to acquire unrestricted state issued license(s) required to place property and casualty insurance within twenty-one (21) calendar days of start date. Depending on start date,  active property and casualty license(s) may be required.

    #IA

    #MEL

                

    Apply Today

    Insurance Sales Associate

    San Francisco, California

    We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    Why work for us?

    • Paid Training – Paid training. Extensive training program will help ensure a seamless transition into an Insurance Agent position. 
    • Licensing Assistance – AAA will reimburse a portion of the costs of licensure.
    • Advancement Opportunities – Opportunity to advance to an Insurance Agent within the first 60 days. 
    • No Overhead Costs – W-2 structure with dedication space in a AAA NCNU branch.
    • Compensation – Generous commission structure with the ability to earn commission on every policy. 
    • Benefits – Medical, Dental, Vision, wellness program and more!
    • 401k Matching – $1 for $1 company match up to 6% of pay.
    • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.
    • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

    Summary:

    Insurance Associates serve our Members by selling Property & Casualty and Roadside Assistance insurance that meets the Member’s needs.

    Essential Functions

    • Uses sales techniques and product knowledge to identify customer-specific needs to generate new sales, retain existing insured’s and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.
    • Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Associate’s manager.
    • Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.
    • Consistently provides all Members with a sales and service experience that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.
    • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.
    • Responds to customer inquiries and requests relating to insurance products and membership.
    • Researches and resolves customer service issues. Often assists the insured in initiating the first notice of loss on claims.

     

    Education & Experience/Licenses & Certification

    • High school diploma or GED required. Bachelor's degree in a relevant field preferred.

    • 2 to 4 years of sales experience preferred.

    • Currently possesses, or has the ability to acquire unrestricted state issued license(s) required to place property and casualty insurance within twenty-one (21) calendar days of start date. Depending on start date,  active property and casualty license(s) may be required.

    #IA

    #LIS

                

    Apply Today

    Install & Service Coordinator

    Tempe, Arizona

    We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    Smart Home Specialist provides courteous and professional assistance in scheduling, dispatching and coordination of AAA Smart Home installation services from a high volume call center. Work performed under direct supervision while learning the unit’s assignments.

    RESPONSIBILITIES/JOB DUTIES:

    • Operate automatic call distribution (ACD) telephone set and PC Windows-based applications, to accurately receive record and respond to Members’ requests.

    • Properly answer and accurately process incoming telephone calls regarding service and other related areas, while demonstrating a pleasant and professional telephone manner.

    • Take action, as necessary, to appropriately respond to a Member needs and concerns Listen and probe for additional information as necessary. Make sound decisions concerning the prioritization of service (e.g., safety concern, extreme hardship to Member). Identify situations that require special handling and coordinate with appropriate unit as necessary.

    • Process credit card and member billing transaction via available applications.

    • Deliver extraordinary customer service to Members, using sound business judgment, by accurately answering questions, applying and interpreting department policy and effectively utilizing department references and resources.

    • Provide Members with all necessary instructions to ensure a complete understanding of the services that will be rendered. Make decisions regarding policy exceptions.

    • Handle call backs from customers requesting status of service.

    • Follow up and coordinate confirmed appointments with Smart Home Pros.

    Why work for us?

    • Job Security - Career Path Advancement 

    • Great Benefits - Medical/Dental/Vision

    • Retirement - 401k matching up to 4%

    • Work/Life Balance - PTO 3 Weeks + 9 paid holidays

    KNOWLEDGE AND SKILLS:

    • Clear verbal and written communications.

    • Basic mathematical, typing (35 wpm minimum) and data entry skills

    • Basic computer skills and relevant applications (Microsoft Office & GSuite)

    • General awareness of AAA products, and location of business offices within service area

    • Strong Multi-tasking abilities

    • Familiarity with aaa.com and partner websites’ features and functionalities

    • Passion for customer service

    • Geographic knowledge of footprint

    • Ability to navigate through navigation system (Google Maps)

    #SAFE

    Apply Today

    Insurance Associate

    Helena, Montana

    We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    Why work for us?

    • Paid Training – Paid training. Extensive training program will help ensure a seamless transition into an Insurance Agent position. 
    • Licensing Assistance – AAA will reimburse a portion of the costs of licensure.
    • Advancement Opportunities – Opportunity to advance to an Insurance Agent within the first 60 days. 
    • No Overhead Costs – W-2 structure with dedication space in a AAA NCNU branch.
    • Compensation – Generous commission structure with the ability to earn commission on every policy. 
    • Benefits – Medical, Dental, Vision, wellness program and more!
    • 401k Matching – $1 for $1 company match up to 6% of pay.
    • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.
    • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

    Summary:

    Insurance Associates serve our Members by selling Property & Casualty and Roadside Assistance insurance that meets the Member’s needs.

    Essential Functions

    • Uses sales techniques and product knowledge to identify customer-specific needs to generate new sales, retain existing insured’s and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.
    • Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Associate’s manager.
    • Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.
    • Consistently provides all Members with a sales and service experience that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.
    • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.
    • Responds to customer inquiries and requests relating to insurance products and membership.
    • Researches and resolves customer service issues. Often assists the insured in initiating the first notice of loss on claims.

     

    Education & Experience/Licenses & Certification

    • High school diploma or GED required. Bachelor's degree in a relevant field preferred.

    • 2 to 4 years of sales experience preferred.

    • Currently possesses, or has the ability to acquire unrestricted state issued license(s) required to place property and casualty insurance within twenty-one (21) calendar days of start date. Depending on start date,  active property and casualty license(s) may be required.

    #IA

                

    Apply Today

    Insurance Associate

    Anchorage, Alaska

    We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    Why work for us?

    • Paid Training – Paid training. Extensive training program will help ensure a seamless transition into an Insurance Agent position. 
    • Licensing Assistance – AAA will reimburse a portion of the costs of licensure.
    • Advancement Opportunities – Opportunity to advance to an Insurance Agent within the first 60 days. 
    • No Overhead Costs – W-2 structure with dedication space in a AAA NCNU branch.
    • Compensation – Generous commission structure with the ability to earn commission on every policy. 
    • Benefits – Medical, Dental, Vision, wellness program and more!
    • 401k Matching – $1 for $1 company match up to 6% of pay.
    • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.
    • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

    Summary:

    Insurance Associates serve our Members by selling Property & Casualty and Roadside Assistance insurance that meets the Member’s needs.

    Essential Functions

    • Uses sales techniques and product knowledge to identify customer-specific needs to generate new sales, retain existing insured’s and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.
    • Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Associate’s manager.
    • Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.
    • Consistently provides all Members with a sales and service experience that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.
    • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.
    • Responds to customer inquiries and requests relating to insurance products and membership.
    • Researches and resolves customer service issues. Often assists the insured in initiating the first notice of loss on claims.

     

    Education & Experience/Licenses & Certification

    • High school diploma or GED required. Bachelor's degree in a relevant field preferred.

    • 2 to 4 years of sales experience preferred.

    • Currently possesses, or has the ability to acquire unrestricted state issued license(s) required to place property and casualty insurance within twenty-one (21) calendar days of start date. Depending on start date,  active property and casualty license(s) may be required.

    #IA

                

    Apply Today

    Insurance Associate

    Orem, Utah

    We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    Why work for us?

    • Paid Training – Paid training. Extensive training program will help ensure a seamless transition into an Insurance Agent position. 
    • Licensing Assistance – AAA will reimburse a portion of the costs of licensure.
    • Advancement Opportunities – Opportunity to advance to an Insurance Agent within the first 60 days. 
    • No Overhead Costs – W-2 structure with dedication space in a AAA NCNU branch.
    • Compensation – Generous commission structure with the ability to earn commission on every policy. 
    • Benefits – Medical, Dental, Vision, wellness program and more!
    • 401k Matching – $1 for $1 company match up to 6% of pay.
    • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.
    • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

    Summary:

    Insurance Associates serve our Members by selling Property & Casualty and Roadside Assistance insurance that meets the Member’s needs.

    Essential Functions

    • Uses sales techniques and product knowledge to identify customer-specific needs to generate new sales, retain existing insured’s and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.
    • Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Associate’s manager.
    • Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.
    • Consistently provides all Members with a sales and service experience that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.
    • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.
    • Responds to customer inquiries and requests relating to insurance products and membership.
    • Researches and resolves customer service issues. Often assists the insured in initiating the first notice of loss on claims.

     

    Education & Experience/Licenses & Certification

    • High school diploma or GED required. Bachelor's degree in a relevant field preferred.

    • 2 to 4 years of sales experience preferred.

    • Currently possesses, or has the ability to acquire unrestricted state issued license(s) required to place property and casualty insurance within twenty-one (21) calendar days of start date. Depending on start date,  active property and casualty license(s) may be required.

    #IA

                

    Apply Today

    Insurance Sales Agent

    Clearfield, Utah

    We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    Why Work For Us?

    • Training – You’ll attend a thorough, comprehensive, training program

    • Benefits – Medical, Dental, Vision, wellness program and more!

    • 401k Matching – $1 for $1 company match up to 6% of pay

    • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities

    • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

    Summary

    Sales Agents serve our Members by selling them the Property & Casualty and Roadside Assistance insurance that meets the Member’s needs.

    Essential Functions

    • Uses sales techniques and product knowledge to identify customer-specific needs to generate new sales to prospective and current Members. Effectively overcomes objections to close the sale.
    • Works to meet or exceed targets assigned by the Sales Agent’s manager.
    • Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.
    • Consistently provides a sales experience that enhances the Member’s affinity to the AAA brand and results in greater Member satisfaction and loyalty.
    • Proactively solicits new insurance sales by handling inbound calls, performing outbound calls, working marketing lists, and cross-selling/up-selling new and existing Members.

    Knowledge/Skills/Abilities

    • Possesses sales skills effectively employed in the tracking, following up on and closing of assigned leads.
    • Knowledge of desktop systems including but not limited to Microsoft Office software applications.

    Education & Experience/Licenses & Certification

    • High school diploma or GED required. Bachelor's degree in relevant field preferred.
    • 1 to 3 years of sales experience required. Insurance industry and/or call center work experience preferred.
    • Ability to acquire the active and unrestricted state issued license(s) required to place property and casualty insurance within thirty (30) calendar days of hire. Active required license(s) in CA, NV and UT preferred.

    #GAB

    Apply Today

    Commercial Insurance Agent

    Phoenix, Arizona

    We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    Essential Functions

    • Responsible to quote and write personal and commercial lines insurance including, auto, homeowner, life, health, business owners and worker’s compensation.   
    • Prospect within the community to develop new insurance business and create brand presence. Prospect from various resources
    • Required to meeting or exceed sales goals set by management Provide customer service to insurance clients.
    • Employees are required to support the lead generation initiative by providing qualified leads to other business lines of AAA Arizona that include Travel, Insurance, Automotive and Financial.   
    • Maintain records, logs and files according to department and club guidelines. Demonstrate thorough and competent skills in both industry and Club computerized systems.
    • May perform other duties as assigned.

    Education & Experience/Licenses & Certification

    • High School Diploma or GED required
    • 1-3 years related experience
    • Valid Arizona Property and Casualty Insurance License
    • Valid Arizona driver's license
    • A minimum of six months’ experience in a fast paced, multi-task work environment selling P&C lines of business.

    PHYSICAL DEMANDS: Required by the Americans with Disabilities Act (ADA)


    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions o this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


    While performing the duties of this job, the employee is regularly required to talk and hear, required to sit, occasionally required to stand and walk; use and to finger, handle, or feel; and reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, peripheral vision and the ability to focus. Operate personal or company vehicle as a requirement of position

    #GAB

    Apply Today

    Customer Service Representative

    Clearfield, Utah

    We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    Essential Functions

    Responds to member questions and inquiries.

    Process member requests

    Researches and resolves complex and sensitive customer service issues.

    Researches and resolves customer complaints

    Special projects as necessary.

    Researches and resolves and sensitive customer service issues.

    Keeps stats as needed by supervisor and department.

    Knowledge/Skills/Abilities

    Knowledge of available manuals, references, on-line tools, and the ability to locate information quickly.

    Knowledge of AAA products, services and available software.

    General office and PC skills

    Ability to read and interpret maps

    Strong communications, customer service and interpersonal skills to deal with members and respond to questions and explain/sell products and services.

    Able to express oneself effectively over the telephone.

    Good customer service and interpersonal skills to deal with members and respond to questions

    Strong communications skills and ability to express ideas/suggestions.

    Strong knowledge of AAA products, services, membership benefits and location of AAA district offices.

    Knowledge of available resources and computer systems.

    Basic reading, writing and mathematical skills.

    Bilingual communication skills (preferred)

    Education & Experience / Licenses & Certification

    High School Diploma or GED

    Minimum of 1-2 year’s experience in related field

    Apply Today

    Member Experience Associate

    Helena, Montana

    We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    Why Work For Us?

    • Great Pay – Paid training and competitive hourly base + incentives.

    • Benefits – Medical, Dental, Vision, wellness program and more!

    • 401k Matching – $1 for $1 company match up to 6% of pay.

    • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan.

    • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.

    • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

    Summary:

    The Member Experience Associate acts in a service and sales capacity, responsible for providing caring, outstanding Member service with heart while actively promoting cross sales referrals, sales and branch promotions.

    Essential Functions

    • Performs routine sales, service and operational functions for AAA Members including; DMV, cashiering, auto travel, notary and insurance sales support, with expectations for maintaining required standards, policies and procedures.
    • Understands and actively promotes products and services to achieve individual goals in support of meeting organization goals and objectives.
    • Overcomes obstacles that create barriers to Team Member or branch efforts and identifies process improvement opportunities and proposes solutions.
    • Acts as an agent for change while promoting AAA’s guiding principles and core values.

    Knowledge/Skills/Abilities

    • Demonstrates sales and service skills. Able to effectively interact, face-to-face, with new, prospective and existing Members.
    • Accuracy and comfort handling money, making change, balancing cash drawer.
    • Good computer skills, proficient in both reading and basic arithmetic.
    • Good written and verbal communication skills in person and over the phone.
    • Ability to multitask in response to requests, requirements and Member/Team Member expectations. Ability to accept feedback and correct course as necessary.

    Education & Experience / Licenses & Certification

    • High school diploma or GED required.
    • Two years sales or customer service experience.
    • Experience working with sales and service standards and goals.
    • Current & valid Driver's License with clean history may be required.
    • Bonding and fingerprinting may be required.
    • P&C Licensing may be required.

    Work Environment/Physical Requirements

    • Works in a variety of office environments where standing, walking or sitting at a desk, table or computer workstation may be required for extended periods of time.
    • May travel by car, plane or other form of transportation to attend business meetings or conferences.
    • May be required to work in one or more locations in a defined service area. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

    #MEA

    Apply Today

    Product Marketing Lead - A3 Labs

    Berkeley, California

    We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    At A3 Labs we come to work to dream, design and define how we will live and move into the future. We exist to harness these forces for the benefit of Members and future generations, humanizing disruptive change for the betterment of the communities we serve. We’re looking for bright, passionate, and collaborative people to join our tight-knit team as we innovate in the spirit of service.   

    Why Work For Us?

    • Impact. Lead the charge in mobility as a service movement and enable people’s lives to improve through the sharing economy. Leverage the best of an established 115 year-old not for profit combined with start-up speed and agility to create real and meaningful impact.

    • Recognition. We offer a competitive total compensation package including base salary, annual performance bonuses, benefits, and 401(k) Company match with additional discretionary contribution potential.

    • Lifestyle. We do honorable work, and we practice our values: humility, integrity, teamwork, and service. You’ll have the security of a larger organization but you’ll move at startup speed.

    Summary

    The Product Marketing Lead will develop successful positioning for our new product venture launches. This individual will maintain ownership of the core value proposition to the target customer, the messaging hierarchy, the brand development, and the go-to-market plan. In addition, this person will work closely with a multi-disciplinary team during each phase of development: concepting, pilot, and launch.

    Essential Functions

    • Contribute to hypothesis generation, rapid prototyping, and testing product ideas with potential customers. Participate in market research, user research, experimentation, and MVP development. Track customer insights and use them to fuel effective positioning

    • Develop product positioning for each new product concept that is developed: the category, the value proposition, the problem the product is solving, key features, key benefits, overview of the customer journey, target customer demographics, psychographics and insights, competitive analysis and draft brand narrative

    • Build the marketing launch plan to hit business goals and customer adoption metrics. You’ll have a unique set of resources at your disposal depending on each product: some pilot products go to market with a lean soft-launch, and some products go to market with a very significant budget and the full backing of AAA’s assets and resources

    Knowledge/Skills/Abilities

    • Responsible for designing and implementing ways to manufacture products and monitor existing processes and products for quality and efficiency. Look for ways to make improvements in methods and technology by reviewing and interpreting analytical test results and data

    • Skilled in the conceptualization, design, development and marketing of newly created or newly rebranded goods or services

    • Creativity ability to perceive the world in new ways, to find hidden patterns, to make connections between seemingly unrelated phenomena, and to generate solutions

    • Develop project schedules, define project objectives, set goals and determine measures to track progress

    Education & Experience/Licenses & Certification

    • Bachelor's degree

    • 4 years of marketing experience, preferably in financial products

    • Experience with product marketing in a revenue generating environment overseeing the launch of multiple consumer products.

    • Successfully built a balanced launch marketing portfolio of demand-generation and acquisition channels, including digital channels such as social media advertising, referral, SEO/SEM, content, and mass media channels such radio, print & television.

    • Built brands, positioning/messaging frameworks, and developed stories that engage people with products and experiences.

    • Experience working with product managers, designers and business stakeholders to scope projects and deliver results. Experience managing relationships with external service providers during rapid experimentation efforts.

      Apply Today

      Real Time Coordinator, Entry

      Clearfield, Utah

      We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      Essential Functions

      Allocates calls while balancing occupancy and meeting service level requirements

      Generates and distributes statistical reports for overall call center service levels to all levels of management

      Processes emails sent to the Workforce Management mailbox within 24 hours of receipt.

      Answers phone calls from supervisors/agents for assistance on same day exceptions

      Monitors agent activity and ensures schedule adherence.  Communicate with Line of Business leaders when agents are not in compliance

      Continuously monitors and tracks service levels for all lines of business for each half hour and makes recommendations or adjustments to staff and/or agents skills as needed

      Assists the Schedule and Forecast Analysts with weekly plans, additional hours and schedule change requests

      Knowledge/Skills/Abilities

      Ability to prioritize and balance simultaneous projects in a fast paced work environment

      Solid computer skills and knowledge of PC software applications used for word-processing and spreadsheets (e.g., Microsoft Word and Excel or equivalent google suite applications)

      Ability to work independently and as part of a team in a demanding environment

      Ability to quickly grasp a thorough knowledge of policies, procedures and service goals

      Solid communications skills both verbally and in written form

      Interpersonal skills and the ability to interact with employees, management and others in a professional and tactful manner

      Ability to maintain highly confidential information

      Education & Experience / Licenses & Certification

      High School Diploma, GED or equivalent required.  College education credits preferred.

      0 years experience in Workforce Management preferred.

      Work Environment/Physical Requirements

      Works in an office environment sitting at a desk, table or computer workstation for extended periods of time. May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 75-90 percent of the time spent on the job involves the use of a personal computer.

      Physical Demands:

      Requires sitting and standing for extended periods of time. Requires extensive use of a computer and repetitive hand movements in the performance of duties. Occasional lifting and carrying of material weighing up to 20 pounds may be required.

      Competency

      Decision Making (Entry)

      Adaptive Learning (Proficient)

      Drive and Initiative Entry)

      Quality Orientation (Proficient)

      Dealing with Ambiguity (Entry)

      Judgement  (Entry)

      Apply Today

      AAA Tow Truck Driver

      Tucson, Arizona

      We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      Why work for us?

      • Great Pay – $15.37/hour + a 5% increase at 6 months

      • Bonus-Monthly Incentive bonus

      • Training – You’ll attend a thorough, comprehensive, training program

      • Benefits – Medical, Dental, Vision, wellness program and more!

      • 401k Matching – $1 for $1 company match up to 4% of pay

      • Paid Time Off – Ten hours per month, ten holidays annually, and 24 hours per year earmarked for volunteer activities

      • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

       

      What our Roadside Service Technicians do:

      • Driving and operating a service vehicle (i.e. loading/towing vehicles, flat tire changes, lock-out, fuel delivery services, etc.)

      • On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving

      • Utilizing on-board computer, radio communications, and mapping systems

      • Completion of daily paperwork (i.e. call-logs, battery invoices, cash receipts, etc.)

      • Inspecting and submitting maintenance reports of company vehicles for safe and efficient operation

      • Education and training. I.E.: AAA Compliance Training, RPST,TSAAC, Lock-out, PSP, Battery Service Training

       

      Education & Experience/Licenses & Certification

      • Must be at least 21 years of age to operate AAA vehicles

      • Must have open shift availability

      • Ability to drive a manual/automatic shift vehicle

      • Customer service skills and the ability to interact with a wide-range of people

      • Basic math skills

      • Basic automotive/mechanic knowledge and experience operating a motor vehicle with a valid driver’s license

      • Basic computer knowledge

      Work Environment/Physical Requirements:

      Works outdoors at vehicle sites when servicing vehicles. Lifting and carrying tires and parts, weighing up to 50 pounds, several times a day; bending, kneeling and stooping as required for service calls. Works in all weather and all traffic conditions. Vehicle recovery sites may be wet, messy and hazardous.

      Service Providers are required to provide a photograph for identification purposes. If needed for identification purposes, a photograph may be obtained after an offer of employment is made and accepted.   

       

      **Please note that you will be asked to complete a candidate assessment following your application, via email. Your application will not be considered until the assessment has been completed.**

      We’ll value your skills and experience. We’re building a performance organization with heart and developing a pipeline of tomorrow’s leaders. Your work will be enhanced with training opportunities, a mentoring program and our Promote-from-within philosophy. We celebrate our diversity and leverage the power of many minds.

      #ERS

      Apply Today

      Audit Senior

      Phoenix, Arizona

      We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      Why Work For Us?

      • Benefits – Medical, Dental, Vision, wellness program and more!

      • 401k Matching – $1 for $1 company match up to 6% of pay

      • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan

      • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities

      • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

      The IT Senior Auditor will be responsible for planning and executing Information Technology audits, continuous risk monitoring, and providing control consultation on programmatic, operational, risks and controls throughout the Club and its operations.

      Essential Functions

      • Plan and execute IT audits, including identifying and analyzing risks, planning and prioritizing the audit work, conducting audit interviews, observing operations, documenting and analyzing procedures and controls, performing audit tests, preparing appropriate work papers, developing audit recommendations and reviewing them with appropriate management, and preparing audit reports.

      • Acting as the central point of contact to the Audit Manager and to the Client.

      • Provide risk identification, security and audit control input for projects and other initiatives.

      • Complies with relevant aspects of Club’s audit methodology and IIA Standards

      • Generates innovative results and recommendations visible to senior IA and client mgmt.

      • Maintain professional certification(s) and continue to develop and expand knowledge of the audit profession, Information Technology, our industry, and the Club’s products and information through self-study, research, and continuing education efforts.

      • Perform duties & responsibilities specific to department functions & activities.

      Qualifications

      • Bachelors or higher level degree in Finance, accounting, MIS or related field of study or equivalent experience

      • 3 - 5+ years of demonstrated internal control or risk management related experience; "Big 4" public accounting/consulting experience highly desirable.

      • Professional certification, such as CISSP, CIA, CISA, CPA, is preferred. 

      • Sound knowledge and experience in information technology audit, systems design and management, security, and client server technologies.

      • Understanding of security software, database technology, and emerging internet technologies.

      • Proactive worker who can demonstrate strong project management and organization skills with successful experience in concurrently managing multiple projects at varying levels of technical difficulty.

      • Strong analytical skills with the ability to critically analyze and assess the adequacy of internal controls and opportunities for process improvements and efficiency gains.

      • Flexible self-starter who excels at learning new processes and business functions.

      • Excellent written communication skills to be able to clearly document audit planning, fieldwork and reporting work papers, reports and rationale memorandums.

      • Excellent verbal communication skills with the ability to work and negotiate with IT and business process owners.

      • Strong interpersonal and presentation skills.

      • Ability to work effectively as part of a team environment and independently as an individual contributor, demonstrating a continuous commitment to improvement.

      • Knowledge of IIA Standards, NIST, COBIT 5, and the COSO control frameworks.

      .

      Apply Today

      Auto Repair Technician / Auto Mechanic

      Phoenix, Arizona

      We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      Why Work With Us!

      • 12 Valley locations with new locations opening in 2021
      • Sign on Bonus - $2,500
      • Great Pay – $35K to $120K DOE, Hourly Pay, Wrench Rate with bonus and incentive plans
      • Exceptional benefits within 30 days of hire, with employee contribution to medical/Dental/Vision premiums
      • 401K Matching $1 to $1 up to 4% annually
      • 15 Paid Days off and no Sunday work hours (20 days after 1 year)
      • Tuition reimbursement for additional ASE Certifications
      • Clean well equipped shops with high car count
      • A free AAA Membership and numerous employee discounts

      Job Responsibilities:

      • Performs work that is indicated on Approved Repair Orders.

      • Performs only needed and or customer requested services on vehicles. 

      • Performs all repairs according to MAP (Motorist Assurance Program), OEM (Original Equipment Manufacturers) or accepted industry standard procedures

      • Assures all repairs are for the benefit of the member/customer. 

      • Test drives all vehicles when practical for any/all performance or drivability concerns before performing work

        • Exception: when unsafe or vehicle not drivable

        • Retest drives after repairs completed to verify that repair solved defined problems

      • Maintains clean and safe work environment; cleans spills and debris immediately to reduce hazards

      • Maintain company provided equipment and machinery

      • Follows company and industry safety rules and regulations

      • Reports all unsafe conditions to supervisor including but not limited to lifts, overhead doors, and equipment

      • Attends all required training, seeks additional training to maintain and increase effectiveness

      • Keeps up to date on industry trends and repair procedures. 

      • Attends and successfully completes at least 24 hours of continuing auto repair training per year sponsored and/or provided by the club. 

      • Maintains customer vehicles in regard to cleanliness and does not tune or otherwise adjust any controls within the vehicle.

      • Verifies as soon as practicable that parts ordered for the vehicle assigned to them are correct.

      • Performs digital inspection and documents to their full potential. Notates all pertinent information into the shop inspection or management system, attaches all photos or videos to illustrate repairs or needs to the inspection. 

      • Assures all comeback related repairs are prioritized as directed by manager or lead. 

      • Communicates effectively as necessary with manager, service advisors and other technicians to contribute to the overall performance of the location 

      • Responsible for the safety and accuracy of all repairs made and or systems inspected to assure vehicle is as safe or more safe condition as was prior to work commencing

      • Performs other related duties as assigned.

      • Note: May require travel to different locations on an as needed basis

      Knowledge/Skills/Abilities

      • Effective verbal and written communication skills in the language(s) required for the role, as justified for business necessity

      • Effective organization, interpersonal and negotiation skills

      • Ability to work scheduled hours as necessitated by business need

      • Math and computer skills with experience using software applications including word processing, browsers, and email

      • Member service focus

      • Ability to drive vehicles equipped with manual transmission

      • Knowledge of equipment/tool operation and diagnostic/repair procedures

      • Maintains 100% productivity as measured by dividing hours worked by labor hours flagged

      Education & Experience/ Licenses & Certifications

      • High School diploma or equivalent certification (GED)

      • Valid driver license and acceptable driving record

      • At least four  years experience as an automobile technician 

      • ASE Master Tech with L1 certification level or equivalent OEM certifications and fulfills ASE requirement within one year of hire. .

      • Smog Repair and Testing Certification preferred (CA only)

      Work Environment/Physical Requirements

      • Ability to lift and or carry up to 50lbs

      • Standing, bending, kneeling, pushing, reaching, lifting, climbing ladders

      • Exposure to loud noises

      #MCC

      Apply Today

      Tow and Light Service Driver

      Oakland, California

      We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.


       

      Why Work For Us?

      • Great Pay - with the opportunity for increases when performance skill blocks are achieved

      • Training – You’ll attend a thorough, comprehensive, training program

      • Benefits – Medical, Dental, Vision, wellness program and more!

      • 401k Matching – $1 for $1 company match up to 6% of pay

      • Monthly Bonuses!

      • Paid Time Off- Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities

      • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

      Essential Functions

      • Driving and operating a service vehicle (i.e. flat tire changes, lock-out, fuel delivery services, etc.)

      • On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving

      • Leverages sales skills for offering products and services from AAA to member during service interaction

      • Utilizing on-board computer, radio communications, and mapping systems

      • Completion of daily paperwork (i.e. call-logs, battery invoices, cash receipts, etc.)

      ​Knowledge/Skills/Abilities 

      • Clear and proficient verbal and written communication even under pressure

      • Common knowledge of vehicle components and the common reasons for vehicle failure

      • Demonstrates problem solving and listening skills to evaluate member safety as well as the ability to discern safety issues and respond appropriately

      • Ability to drive a manual/automatic shift vehicle

      Education & Experience/Licenses & Certification

      • Two (2) years of experience in a customer contact role

      • Education and training. I.E.: AAA Compliance Training, RPST,TSAAC, Lock-out, PSP, Battery Service Training

      • Vocational technical automotive training/certification or equivalent experience (preferred)

      • ASE (Automotive Service Excellence) certification(preferred)


       

      Work Environment/Physical Requirements

      Works outdoors at vehicle sites when servicing vehicles. Lifting and carrying tires and parts, weighing up to 50 pounds, several times a day; bending, kneeling and stooping as required for service calls. Works in all weather and all traffic conditions. Vehicle recovery sites may be wet, messy and hazardous.  Service Providers are required to provide a photograph for identification purposes.

      #ERS

      Apply Today

      Tow and Light Service Driver

      Hayward, California

      We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.


       

      Why Work For Us?

      • Great Pay - $20.81/hr with monthly performance based bonuses

      • Training – You’ll attend a thorough, comprehensive, training program

      • Benefits – Medical, Dental, Vision, wellness program and more!

      • 401k Matching – $1 for $1 company match up to 6% of pay

      • Paid Time Off- Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities

      • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

      Essential Functions

      • Driving and operating a service vehicle (i.e. flat tire changes, lock-out, fuel delivery services, etc.)

      • On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving

      • Leverages sales skills for offering products and services from AAA to member during service interaction

      • Utilizing on-board computer, radio communications, and mapping systems

      • Completion of daily paperwork (i.e. call-logs, battery invoices, cash receipts, etc.)

      ​Knowledge/Skills/Abilities 

      • Clear and proficient verbal and written communication even under pressure

      • Common knowledge of vehicle components and the common reasons for vehicle failure

      • Demonstrates problem solving and listening skills to evaluate member safety as well as the ability to discern safety issues and respond appropriately

      • Ability to drive a manual/automatic shift vehicle

      Education & Experience/Licenses & Certification

      • Two (2) years of experience in a customer contact role

      • Education and training. I.E.: AAA Compliance Training, RPST,TSAAC, Lock-out, PSP, Battery Service Training

      • Vocational technical automotive training/certification or equivalent experience (preferred)

      • ASE (Automotive Service Excellence) certification(preferred)


       

      Work Environment/Physical Requirements

      Works outdoors at vehicle sites when servicing vehicles. Lifting and carrying tires and parts, weighing up to 50 pounds, several times a day; bending, kneeling and stooping as required for service calls. Works in all weather and all traffic conditions. Vehicle recovery sites may be wet, messy and hazardous.  Service Providers are required to provide a photograph for identification purposes.

      #ERS

      Apply Today

      Self Installation Pro

      Scottsdale, Arizona

      We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      This position is required for the Self-Install direct to consumer Member support. They will be responsible for providing virtual support to the Members that have chosen to purchase the Self-Install kits. Their primary function will walk the Members through installing,  programming, and activating their systems. They will also provide system orientations along with guiding the Member through setting up their Alarm.com Application. If a Self-Install Member require service, the Virtual Pro will support these calls as well. This position requires an expert level technician.

      RESPONSIBILITIES/JOB DUTIES

      • Provide virtual support to Members installing the Self-Install Kits.

      • Provide virtual support to Members for the completion of their installation.

      • ADC set up and education

      • Virtual Orientation on the Smart Home System.

      • Troubleshoot service conditions when Members call in.

      • Process and provide every necessary documentation at the end of each virtual installation.

      • Communicate daily job condition as required with the Member and the Coordination team.

      • Make sure no system is left in an unarmed condition unless it’s the Member’s request.

      • Build, develop and maintain a team atmosphere by being a positive influence and resource to all peers.

      • 2-week follow up with Member after installs are complete

      • Support Members that call in with service needs from their self-install

      • Check the Self-Install queue daily verifying jobs are processing through the queues as required to close out.

      • Provide support to other departments when help is needed; ie Tier 1

      Why work for us?
      • Job Stability - Career Advancement 

      • Great Benefits - Medical/Dental/Vision

      • Retirement - 401k matching up to 4%

      • Work/Life Balance - PTO 3 Weeks + 9 paid holidays


      Knowledge/Skills/Abilities

      • Must be computer and software literate, GSuite & proprietary systems  

      • Know the use of essential hand tools

      • Ability to work in a phone queue 

       
      Education & Experience / Licenses & Certification:

      • High School Diploma or GED (required) 

      • Minimum of 3 years experience as a field Technician in the Security Industry

      WORKING ENVIRONMENT/ MINIMUM PHYSICAL REQUIREMENTS

      • Effectively interact with coworkers, supervisors, and members in a professional, cooperative, and productive manner

      • Possible noise level is moderate

      • Ability to work in an office at a desk for extended amount of time

      • Working in an office environment without becoming easily distracted while being respectful of your peers

      #SAFE

      Apply Today

      Senior Sales Associate - Identity Champion

      Clearfield, Utah

      We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      At A3 Labs we come to work to dream, design and define how we will live and move into the future. We exist to harness these forces for the benefit of Members and future generations, humanizing disruptive change for the betterment of the communities we serve. We’re looking for bright, passionate, and collaborative people to join our tight-knit team as we innovate in the spirit of service.  

      Why Work For Us?

      Impact. Lead the charge in mobility as a service movement and enable people’s lives to improve through the sharing economy. Leverage the best of an established 115 year-old not for profit combined with start-up speed and agility to create real and meaningful impact.

      Recognition. We offer a competitive total compensation package including base salary, annual performance bonuses, benefits, and 401(k) Company match with additional discretionary contribution potential.

      Lifestyle. We do honorable work, and we practice our values: humility, integrity, teamwork, and service. You’ll have the security of a larger organization but you’ll move at startup speed.

      Summary

      The Identity Champion (IDC) Senior Sales Associate serves our Members by selling and servicing Identity Champion memberships. Senior Sales Associates thoughtfully assist our Members to acquire, maintain and make the most of their membership in AAA Identity Champion. IDC Senior Sales Associates have expert sales techniques and product knowledge to identify customer-specific needs to generate new sales and upsell to prospective and current Identity Champion Members, effectively overcoming objections to close the sale, as well as mentoring and supporting Sales Associates, as well as consistently providing an exemplary sales experience that enhances the Member’s affinity to the AAA brand resulting in greater Member satisfaction and loyalty.

      Essential Functions

      • Uses expert sales techniques and product knowledge to identify customer-specific needs to generate new sales to prospective and current Members. Effectively overcomes objections to close the sale.

      • Works to consistently meet and/or exceed targets assigned by the Senior Sales Agent’s manager.

      • Supports Sales Associates with sales techniques and product knowledge

      • Consistently provides am exemplary service experience that enhances the Member’s affinity to the AAA brand and results in greater Member satisfaction and loyalty.

      • Proactively solicits new Identity Champion sales by handling inbound calls, performing outbound calls, working marketing lists, and cross-selling/up-selling new and existing Members.

      Knowledge/Skills/Abilities

      • Has expertise in sales skills effectively employed in the tracking, following up on and closing of assigned leads.

      • Strong track record of converting and closing leads

      • Knowledge of desktop systems including but not limited to Microsoft Office software applications.

      • Problem-solving - Identifies problems, lists the possible solutions, evaluates options, and selects options to find solutions to problems. Designs solutions. (Intermediate)

      • Data Entry - Proficient typing skills. Computer skills and a knowledge of relevant software packages. Basic literacy and numeracy skills. (Intermediate)

      Education & Experience/Licenses & Certification

      • High school diploma or GED required. Bachelor's degree in relevant field preferred.

      • 2+ years of sales experience required. Insurance industry and/or call center work experience preferred.

      • Proven ability to develop rapport via phone interactions (Preferred)

      • Proven sales track record

      Apply Today

      Tow and Battery/Light Service Driver

      Concord, California

      We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.


       

      Why Work For Us?

      • Great Pay - with the opportunity for increases when performance skill blocks are achieved

      • Training – You’ll attend a thorough, comprehensive, training program

      • Benefits – Medical, Dental, Vision, wellness program and more!

      • 401k Matching – $1 for $1 company match up to 6% of pay

      • Paid Time Off- Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities

      • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

      Summary:

      Essential Functions

      • Driving and operating a service vehicle (i.e. flat tire changes, lock-out, fuel delivery services, etc.)

      • On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving

      • Leverages sales skills for offering products and services from AAA to member during service interaction

      • Utilizing on-board computer, radio communications, and mapping systems

      • Completion of daily paperwork (i.e. call-logs, battery invoices, cash receipts, etc.)

      ​Knowledge/Skills/Abilities 

      • Clear and proficient verbal and written communication even under pressure

      • Common knowledge of vehicle components and the common reasons for vehicle failure

      • Demonstrates problem solving and listening skills to evaluate member safety as well as the ability to discern safety issues and respond appropriately

      • Ability to drive a manual/automatic shift vehicle

      Education & Experience/Licenses & Certification

      • Two (2) years of experience in a customer contact role

      • Education and training. I.E.: AAA Compliance Training, RPST,TSAAC, Lock-out, PSP, Battery Service Training

      • Vocational technical automotive training/certification or equivalent experience (preferred)

      • ASE (Automotive Service Excellence) certification(preferred)


       

      Work Environment/Physical Requirements

      Works outdoors at vehicle sites when servicing vehicles. Lifting and carrying tires and parts, weighing up to 50 pounds, several times a day; bending, kneeling and stooping as required for service calls. Works in all weather and all traffic conditions. Vehicle recovery sites may be wet, messy and hazardous.  Service Providers are required to provide a photograph for identification purposes.

      #CHI

      Apply Today

      Swing Shift Tow/Battery Light Service Lead

      Richmond, California

      We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.


       

      Why Work For Us?

      • Great Pay - with the opportunity for increases when performance skill blocks are achieved

      • Training – You’ll attend a thorough, comprehensive, training program

      • Benefits – Medical, Dental, Vision, wellness program and more!

      • 401k Matching – $1 for $1 company match up to 6% of pay

      • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan

      • Paid Time Off- Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities

      • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

      Summary:

      Essential Functions

      • Responsible for oversight of shop operations to include inspecting/maintaining of company vehicles/ equipment for safe and efficient operation, battery inventory processes, administrative duties/reports and coordination of scheduling/dispatching
      • Coaching and development of employees, to include training, performance management and the corrective action process
      • Driving and operating the full range of service vehicles (i.e. loading/towing vehicles, flat tire changes, lock-out, fuel delivery services, etc.) for increased
      • Productivity gains and contribution to business results, to include knowledge sharing/coaching/training of peers; utilizing on-board computer, radio communications and mapping systems
      • On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving
      • Managing and maintenance of damages tracking system and coordination of resolution for customer complaints

      Knowledge/Skills/Abilities

      • Ability to act in the role of a leader, to include coaching, mentoring and training
      • Superior customer service skills and the ability to interact with a wide-range of people
      • Proficient automotive knowledge

      Education & Experience / Licenses & Certification

      • High School Diploma or GED equivalent
      • 8+ years Experience operating a motor vehicle with a valid driver's license
      • Vocational technical automotive training/certification or equivalent experience (preferred)
      • ASE (Automotive Service Excellence) Certification (preferred)
      • AAA Compliance Training, RPST,TSAAC, Lock-out, PSP, Battery
      • Service Training

      Work Environment/Physical Requirements

      Works outdoors at vehicle sites when servicing vehicles. Lifting and carrying tires and parts, weighing up to 50 pounds, several times a day; bending, kneeling and stooping as required for service calls. Works in all weather and all traffic conditions. Vehicle recovery sites may be wet, messy and hazardous.

      Apply Today

      Service Advisor

      Santa Rosa, California

      We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      External 

      McLea's Tire & Automotive - Now powered by AAA!

      At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.


       

      Why Work For Us?

      • Great Pay!
      • Exceptional benefits within 30 days of hire, with employee contribution to Medical/Dental/Vision premiums
      • 401K Matching $1 to $1 up to 6% annually
      • Opportunity for advancement
      • 15 Paid Days off not including paid holidays, some Saturdays and no Sunday work hours (20 days after 1 year)
      • Tuition reimbursement for additional ASE Certifications
      • Clean well equipped shops with high car count
      • Free AAA Membership and numerous employee discounts

      Essential Functions

      • Promptly meet and great all members/customers in a timely, and courteous manner.

      • Handle incoming telephone calls following the proper process.

      • Maintain the member/customer scheduling system at the facility.

      • Listen and offer the appropriate diagnostic, maintenance, or repair service that meets the member/customer’s needs.

      • Provide all members/customers with an estimated completion time, and keep them informed of any

      changes in the promised time.

      • Maintain proper communication with the service department. Provide accurate and detailed information to technicians to assist in diagnosis.

      • Handle minor member/customer concerns, turning over any unresolved issues to the General Manger for a quick resolution.

      • Follow all policies and procedures set forth by management.

      • Other duties as assigned.

       

      Knowledge/Skills/Abilities 

       • Excellent customer service skills, verbal communication, written communication, time management, leadership, and good listening skills

      • Frequently requires long working hours and will require some Saturday hours

      • Bilingual communication skills a plus

       

      Education & Experience/Licenses & Certification

      • High school diploma or equivalent. ASE certifications a plus.

      • Automotive service experience a plus but not required

      • Strong background delivering world class customer experiences

      Work Environment/Physical Requirements

      Works in an office environment sitting at a desk, table or computer workstation for extended periods of time.  May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

      #MCC

      Apply Today

      Membership Team Leader

      ,

      We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      Apply Today

      Automotive Repair Technician

      Phoenix, Arizona

      We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      Why Work With Us!

      • 12 Valley locations and 2 Tucson locations with new locations coming soon
      • Sign on Bonus - $2,500
      • Great Pay – $35K to $120K DOE, Hourly Pay, Wrench Rate with bonus and incentive plans
      • Exceptional benefits within 30 days of hire, with employee contribution to medical/Dental/Vision premiums
      • 401K Matching $1 to $1 up to 6% annually
      • 15 Paid Days off and no Sunday work hours (20 days after 1 year)
      • Tuition reimbursement for additional ASE Certifications
      • Clean well equipped shops with high car count
      • A free AAA Membership and numerous employee discounts

      Job Responsibilities:

      • Performs work that is indicated on Approved Repair Orders.

      • Performs only needed and or customer requested services on vehicles. 

      • Performs all repairs according to MAP (Motorist Assurance Program), OEM (Original Equipment Manufacturers) or accepted industry standard procedures

      • Assures all repairs are for the benefit of the member/customer. 

      • Test drives all vehicles when practical for any/all performance or drivability concerns before performing work

        • Exception: when unsafe or vehicle not drivable

        • Retest drives after repairs completed to verify that repair solved defined problems

      • Maintains clean and safe work environment; cleans spills and debris immediately to reduce hazards

      • Maintain company provided equipment and machinery

      • Follows company and industry safety rules and regulations

      • Reports all unsafe conditions to supervisor including but not limited to lifts, overhead doors, and equipment

      • Attends all required training, seeks additional training to maintain and increase effectiveness

      • Keeps up to date on industry trends and repair procedures. 

      • Attends and successfully completes at least 24 hours of continuing auto repair training per year sponsored and/or provided by the club. 

      • Maintains customer vehicles in regard to cleanliness and does not tune or otherwise adjust any controls within the vehicle.

      • Verifies as soon as practicable that parts ordered for the vehicle assigned to them are correct.

      • Performs digital inspection and documents to their full potential. Notates all pertinent information into the shop inspection or management system, attaches all photos or videos to illustrate repairs or needs to the inspection. 

      • Assures all comeback related repairs are prioritized as directed by manager or lead. 

      • Communicates effectively as necessary with manager, service advisors and other technicians to contribute to the overall performance of the location 

      • Responsible for the safety and accuracy of all repairs made and or systems inspected to assure vehicle is as safe or more safe condition as was prior to work commencing

      • Performs other related duties as assigned.

      • Note: May require travel to different locations on an as needed basis

      Knowledge/Skills/Abilities

      • Effective verbal and written communication skills in the language(s) required for the role, as justified for business necessity

      • Effective organization, interpersonal and negotiation skills

      • Ability to work scheduled hours as necessitated by business need

      • Math and computer skills with experience using software applications including word processing, browsers, and email

      • Member service focus

      • Ability to drive vehicles equipped with manual transmission

      • Knowledge of equipment/tool operation and diagnostic/repair procedures

      • Maintains 100% productivity as measured by dividing hours worked by labor hours flagged

      Education & Experience/ Licenses & Certifications

      • High School diploma or equivalent certification (GED)

      • Valid driver license and acceptable driving record

      • At least four  years experience as an automobile technician 

      • ASE Master Tech with L1 certification level or equivalent OEM certifications and fulfills ASE requirement within one year of hire. .

      • Smog Repair and Testing Certification preferred (CA only)

      Work Environment/Physical Requirements

      • Ability to lift and or carry up to 50lbs

      • Standing, bending, kneeling, pushing, reaching, lifting, climbing ladders

      • Exposure to loud noises

      #MCC

      Apply Today

      AAA Tow and Light Service Driver Night Shift

      Phoenix, Arizona

      We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      Why work for us?

      • Great Pay – $15.37/hour + a 5% increase at 6 months

      • Bonus-Monthly Incentive bonus

      • Training – You’ll attend a thorough, comprehensive, training program

      • Benefits – Medical, Dental, Vision, wellness program and more!

      • 401k Matching – $1 for $1 company match up to 4% of pay

      • Paid Time Off – Ten hours per month, ten holidays annually, and 24 hours per year earmarked for volunteer activities

      • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

       

      What our Roadside Service Technicians do:

      • Driving and operating a service vehicle (i.e. loading/towing vehicles, flat tire changes, lock-out, fuel delivery services, etc.)

      • On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving

      • Utilizing on-board computer, radio communications, and mapping systems

      • Completion of daily paperwork (i.e. call-logs, battery invoices, cash receipts, etc.)

      • Inspecting and submitting maintenance reports of company vehicles for safe and efficient operation

      • Education and training. I.E.: AAA Compliance Training, RPST,TSAAC, Lock-out, PSP, Battery Service Training

       

      Education & Experience/Licenses & Certification

      • Must be at least 21 years of age to operate AAA vehicles

      • Must have open shift availability

      • Ability to drive a manual/automatic shift vehicle

      • Customer service skills and the ability to interact with a wide-range of people

      • Basic math skills

      • Basic automotive/mechanic knowledge and experience operating a motor vehicle with a valid driver’s license

      • Basic computer knowledge

      Work Environment/Physical Requirements:

      Works outdoors at vehicle sites when servicing vehicles. Lifting and carrying tires and parts, weighing up to 50 pounds, several times a day; bending, kneeling and stooping as required for service calls. Works in all weather and all traffic conditions. Vehicle recovery sites may be wet, messy and hazardous.

      Service Providers are required to provide a photograph for identification purposes. If needed for identification purposes, a photograph may be obtained after an offer of employment is made and accepted.   

       

      **Please note that you will be asked to complete a candidate assessment following your application, via email. Your application will not be considered until the assessment has been completed.**

      We’ll value your skills and experience. We’re building a performance organization with heart and developing a pipeline of tomorrow’s leaders. Your work will be enhanced with training opportunities, a mentoring program and our Promote-from-within philosophy. We celebrate our diversity and leverage the power of many minds.

      #ERS

      Apply Today

      Auto Tech II

      San Rafael, California

      We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.


       

      Why Work For Us?

      • Great Pay - with the opportunity for increases when performance skill blocks are achieved

      • Training – You’ll attend a thorough, comprehensive, training program

      • Benefits – Medical, Dental, Vision, wellness program and more!

      • 401k Matching – $1 for $1 company match up to 6% of pay

      • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan

      • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities

      • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members


       

      Summary  

       

      Essential Functions

      • Performs vehicle inspections, oil changes, and other routine maintenance related services.
      • Performs vehicle repairs such as, brake services, tune-ups, timing belt services, air conditioning inspection and repair.
      • Interprets and completes work orders and related documentation assigned by shop manager.
      • Documents include, but are not limited to, parts, requisitions, diagnostics reports, inspection forms and recommendations.
      • Assists other technicians as assigned.
      • Maintains clean and orderly work area.
      • Returns shop supplied equipment to proper locations, ready for other technicians to use.
      • Perform smog inspections as required.

       

      Knowledge/Skills/Abilities 

       

      • Clear and proficient verbal and written communication even under pressure.

      • Common knowledge of vehicle components and the common reasons for vehicle failure.

      • Demonstrates problem solving and listening skills to evaluate member safety as well as the ability. to discern safety issues and respond appropriately.

       

      Education & Experience/Licenses & Certification

       

      • High school diploma or equivalent

      • Automotive trade school certification or equivalent experience

      • California Smog License

      • Valid Automobile Operator’s License

      • 3 – 5 years Experience in inspecting and repairing cars and light trucks

      • ASE certified in L1 and at least 4 other areas

      • EPA Clean Air Act License #609 (for air conditioning diagnostics and repair)

      Work Environment/Physical Requirements

      Works outdoors at vehicle sites when servicing vehicles. Lifting and carrying tires and parts, weighing up to 50 pounds, several times a day; bending, kneeling and stooping as required for service calls. Works in all weather and all traffic conditions. Vehicle recovery sites may be wet, messy and hazardous.  Service Providers are required to provide a photograph for identification purposes.

      Apply Today

      General Service Technician

      Santa Rosa, California

      We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      McLea’s Tire & Automotive Now Powered by AAA!

      • Exceptional benefits within 30 days of hire, with employee contribution to Medical/Dental/Vision premiums
      • 401K Matching $1 to $1 up to 6% annually
      • Annual bonus
      • Opportunity for advancement
      • 15 Paid Days off, some Saturdays and no Sunday work hours (20 days after 1 year)
      • Tuition reimbursement for additional ASE Certifications
      • Clean well equipped shops with high car count
      • Free AAA Membership and numerous employee discounts

      • Job Responsibilities:
      • Performs oil changes and lubrication service for member and nonmember vehicles.

      • Performs tire repairs and installation service for member and nonmember vehicles.

      • Performs other minor repairs as assigned by Lead Tech or Service Advisor, according to their abilities.

      • Assist upper level technicians as needed and for experience.

      • Test drives vehicles when practical for any/all performance or drivability concerns before performing work

        • Exception: when unsafe or vehicle not drivable

        • Retest drives after repairs completed to verify that repair solved defined problems

      • Maintains clean and safe work environment; cleans spills and debris immediately to reduce hazards

      • Maintain company provided equipment and machinery

      • Follows company and industry safety rules and regulations

      • Reports all unsafe conditions to supervisor including but not limited to lifts, overhead doors, and equipment

      • Attends all required training, seeks additional training to maintain and increase effectiveness

      • Keeps up to date on industry trends and repair procedures. 

      • Attends and successfully completes at least 12 hours of continuing auto repair training per year sponsored and/or provided by the club. 

      • Maintains customer vehicles in regard to cleanliness and does not tune or otherwise adjust any controls within the vehicle.

      • Verifies as soon as practicable that parts ordered for the vehicle assigned to them are correct.

      • Performs all repairs according to MAP (Motorist Assurance Program), OEM (Original Equipment Manufacturers) or accepted industry standard.

      • Performs digital inspection and documents to their full potential. Notates all pertinent information into the shop inspection or management system, attaches all photos or videos to illustrate repairs or needs to the inspection. 

      • Assures all comeback related repairs are prioritized as directed by manager or lead. 

      • Communicates effectively as necessary with manager, service advisors and other technicians to contribute to the overall performance of the location 

      • Responsible for the safety and accuracy of all repairs made and or systems inspected to assure vehicle is as safe or more safe condition as was prior to work commencing

      • Performs other related duties as assigned.

      • Note: May require travel to different locations on an as needed basis


       

      • Knowledge/Skills/Abilities
      • Effective verbal and written communication skills in the language(s) required for the role, as justified for business necessity

      • Effective organization, interpersonal and negotiation skills

      • Ability to work scheduled hours as necessitated by business need

      • Math and computer skills with experience using software applications including word processing, spreadsheets, browsers, and email

      • Member service focus

      • Automotive/mechanical background

      • Ability to drive vehicles equipped with manual transmission

      • Knowledge of equipment/tool operation and diagnostic/repair procedures

      • Maintains 20% productivity measured by hours worked/hours flagged


      •  
      • Education & Experience/ Licenses & Certifications
      • High School diploma or equivalent certification (GED)

      • Valid driver license and acceptable driving record

      • Six months experience in general repair, lube services and or tire shop

      • Work Environment/Physical Requirements
      • Ability to lift and or carry up to 50lbs

      • Standing, bending, kneeling, pushing, reaching, lifting, climbing ladders

      • Exposure to loud noises

      #MCC

      Apply Today

      General Service Technician

      Mesa, Arizona

      We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      Why Work With Us!

      • 12 Valley locations and 2 Tucson locations with new locations coming in 2021
      • Exceptional benefits within 30 days of hire, with employee contribution to medical/Dental/Vision premiums
      • 401K Matching $1 to $1 up to 4% annually
      • 15 Paid Days off and no Sunday work hours (20 days after 1 year)
      • Tuition reimbursement for additional ASE Certifications
      • Clean well equipped shops with high car count
      • A free AAA Membership and numerous employee discounts

      Job Responsibilities:

      • Performs oil changes and lubrication service for member and nonmember vehicles.

      • Performs tire repairs and installation service for member and nonmember vehicles.

      • Performs other minor repairs as assigned by Lead Tech or Service Advisor, according to their abilities.

      • Assist upper level technicians as needed and for experience.

      • Test drives vehicles when practical for any/all performance or drivability concerns before performing work

        • Exception: when unsafe or vehicle not drivable

        • Retest drives after repairs completed to verify that repair solved defined problems

      • Maintains clean and safe work environment; cleans spills and debris immediately to reduce hazards

      • Maintain company provided equipment and machinery

      • Follows company and industry safety rules and regulations

      • Reports all unsafe conditions to supervisor including but not limited to lifts, overhead doors, and equipment

      • Attends all required training, seeks additional training to maintain and increase effectiveness

      • Keeps up to date on industry trends and repair procedures. 

      • Attends and successfully completes at least 12 hours of continuing auto repair training per year sponsored and/or provided by the club. 

      • Maintains customer vehicles in regard to cleanliness and does not tune or otherwise adjust any controls within the vehicle.

      • Verifies as soon as practicable that parts ordered for the vehicle assigned to them are correct.

      • Performs all repairs according to MAP (Motorist Assurance Program), OEM (Original Equipment Manufacturers) or accepted industry standard.

      • Performs digital inspection and documents to their full potential. Notates all pertinent information into the shop inspection or management system, attaches all photos or videos to illustrate repairs or needs to the inspection. 

      • Assures all comeback related repairs are prioritized as directed by manager or lead. 

      • Communicates effectively as necessary with manager, service advisors and other technicians to contribute to the overall performance of the location 

      • Responsible for the safety and accuracy of all repairs made and or systems inspected to assure vehicle is as safe or more safe condition as was prior to work commencing

      • Performs other related duties as assigned.

      • Note: May require travel to different locations on an as needed basis

      Knowledge/Skills/Abilities

      • Effective verbal and written communication skills in the language(s) required for the role, as justified for business necessity

      • Effective organization, interpersonal and negotiation skills

      • Ability to work scheduled hours as necessitated by business need

      • Math and computer skills with experience using software applications including word processing, spreadsheets, browsers, and email

      • Member service focus

      • Automotive/mechanical background

      • Ability to drive vehicles equipped with manual transmission

      • Knowledge of equipment/tool operation and diagnostic/repair procedures

      • Maintains 20% productivity measured by hours worked/hours flagged


       

      Education & Experience/ Licenses & Certifications

      • High School diploma or equivalent certification (GED)

      • Valid driver license and acceptable driving record

      • Six months experience in general repair, lube services and or tire shop

      Work Environment/Physical Requirements

      • Ability to lift and or carry up to 50lbs

      • Standing, bending, kneeling, pushing, reaching, lifting, climbing ladders

      • Exposure to loud noises

      #MCC

      Apply Today

      Inside Sales Rep.

      Tempe, Arizona

      We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      AAA acquired SAFE Security, the 11th largest smart home security company in the United States, in November 2018 with the vision to become the most trusted smart home security provider in America. With your help, we aspire to provide the same peace of mind at home as we have provided on the roads for the last 100 years.

      We’re looking for a results-driven Sales Representative to actively seek out and engage customer prospects.  You will be part of a team that has a MUST WIN attitude matched by an unparalleled support staff. We’re looking for hardworking, self-motivated, individuals with a professional presence. You will be working with a company and a team that is second to none and we are looking for the same!

      This is a quota-carrying role, primarily responsible for driving new revenue.

      Why work for us?

      • Compensation - salary plus uncapped commission

      • Benefits – Medical, Dental, Vision, and more!

      • 401k Matching – $1 for $1 company match up to 4% of pay

      • Paid Time Off – Accrual of 3 weeks PTO and nine holidays annually

      • Career Growth – Move up your career, internal candidates receive top priority

      Summary:

      The Inside Sales Representative is responsible for inbound and outbound B2C leads, advancing the sales process, closing new and upgrading existing business and achieving opportunity-based sales quotas. The Inside Sales Representative will conduct research to best qualify leads and reach business targets through telephone and email.

      Job Duties:

      • Utilize a consistent contact attempt process via phone and e-mail to nurture, qualify and sell prospects generated by marketing campaigns and ‘cold-calling’ in a production focused environment

      • Prospect, educate and qualify leads to create sales-ready opportunities

      • Effectively communicate A3SH’s solutions and value propositions to prospects who may yet be unfamiliar with them leading to demand for A3SH’s ’s solutions

      • Manage your pipeline with precision, and consistently develop strategies to grow your business

      • Follow the established sales process and consistently using Salesforce.com to document prospect interactions – ensuring efficient lead management

      • Consistently monitor market trends and educate yourself on industry best practices to offer valuable perspective to your clients

      Requirements:

      • Ability to qualify opportunities involving multiple key decision makers

      • Ability to build and maintain lasting relationships with customers

      • Exceptional verbal communication and presentation skills

      • Understanding and experience in professional selling processes

      • Genuine passion for the sales discipline and for helping clients succeed

      • Ability and desire to thrive in a fast moving, ever-evolving environment

      • Ability to perform basic calculations and mathematical figures

      • Bilingual in Spanish (preferred)

      Educations & Experience/Licenses & Certifications:

      • BA or College Degree is a plus but not required

      • Minimum of two years' direct work experience in inside or outside sales capacity

      • Demonstrated success in qualifying opportunities involving multiple decision makers

      • Demonstrated ability to convert prospects and close deals and achieve sales quotas

      • Experience with customer relationship management software

      • Overtime as required; Saturday and Sunday hours on a rotation basis (required)

      #SAFE

      Apply Today

      Inside Sales Representative

      Tempe, Arizona

      We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      AAA acquired SAFE Security, the 11th largest smart home security company in the United States, in November 2018 with the vision to become the most trusted smart home security provider in America. With your help, we aspire to provide the same peace of mind at home as we have provided on the roads for the last 100 years.

      We’re looking for a results-driven Sales Representative to actively seek out and engage customer prospects.  You will be part of a team that has a MUST WIN attitude matched by an unparalleled support staff. We’re looking for hardworking, self-motivated, individuals with a professional presence. You will be working with a company and a team that is second to none and we are looking for the same!

      This is a quota-carrying role, primarily responsible for driving new revenue.

      Why work for us?

      • Compensation - salary plus uncapped commission
      • Benefits – Medical, Dental, Vision, and more!
      • 401k Matching – $1 for $1 company match up to 4% of pay
      • Paid Time Off – Accrual of 3 weeks PTO and nine holidays annually
      • Career Growth – Move up your career, internal candidates receive top priority

      Summary:

      The Inside Sales Representative is responsible for inbound and outbound B2C leads, advancing the sales process, closing new and upgrading existing business and achieving opportunity-based sales quotas. The Inside Sales Representative will conduct research to best qualify leads and reach business targets through telephone and email.

      Job Duties:

      • Utilize a consistent contact attempt process via phone and e-mail to nurture, qualify and sell prospects generated by marketing campaigns and ‘cold-calling’ in a production focused environment
      • Prospect, educate and qualify leads to create sales-ready opportunities
      • Effectively communicate A3SH’s solutions and value propositions to prospects who may yet be unfamiliar with them leading to demand for A3SH’s ’s solutions
      • Manage your pipeline with precision, and consistently develop strategies to grow your business
      • Follow the established sales process and consistently using Salesforce.com to document prospect interactions – ensuring efficient lead management
      • Consistently monitor market trends and educate yourself on industry best practices to offer valuable perspective to your clients

      Requirements:

      • Ability to qualify opportunities involving multiple key decision makers
      • Ability to build and maintain lasting relationships with customers
      • Exceptional verbal communication and presentation skills
      • Understanding and experience in professional selling processes
      • Genuine passion for the sales discipline and for helping clients succeed
      • Ability and desire to thrive in a fast moving, ever-evolving environment
      • Ability to perform basic calculations and mathematical figures
      • Bilingual- Spanish preferred

      Educations & Experience/Licenses & Certifications:

      • BA a plus but not requires
      • Minimum of two years' direct work experience in inside or outside sales capacity
      • Demonstrated success in qualifying opportunities involving multiple decision makers
      • Demonstrated ability to convert prospects and close deals and achieve sales quotas
      • Experience with customer relationship management software
      • Overtime as required; Saturday and Sunday hours on a rotation basis is required

      #SAFE

      Apply Today

      Inside Sales Representative

      Tempe, Arizona

      We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      AAA acquired SAFE Security, the 11th largest smart home security company in the United States, in November 2018 with the vision to become the most trusted smart home security provider in America. With your help, we aspire to provide the same peace of mind at home as we have provided on the roads for the last 100 years.

      We’re looking for a results-driven Sales Representative to actively seek out and engage customer prospects.  You will be part of a team that has a MUST WIN attitude matched by an unparalleled support staff. We’re looking for hardworking, self-motivated, individuals with a professional presence. You will be working with a company and a team that is second to none and we are looking for the same!

      This is a quota-carrying role, primarily responsible for driving new revenue.

      Why work for us?

      • Compensation - salary plus uncapped commission
      • Benefits – Medical, Dental, Vision, and more!
      • 401k Matching – $1 for $1 company match up to 4% of pay
      • Paid Time Off – Accrual of 3 weeks PTO and nine holidays annually
      • Career Growth – Move up your career, internal candidates receive top priority

      Summary:

      The Inside Sales Representative is responsible for inbound and outbound B2C leads, advancing the sales process, closing new and upgrading existing business and achieving opportunity-based sales quotas. The Inside Sales Representative will conduct research to best qualify leads and reach business targets through telephone and email.

      Job Duties:

      • Utilize a consistent contact attempt process via phone and e-mail to nurture, qualify and sell prospects generated by marketing campaigns and ‘cold-calling’ in a production focused environment
      • Prospect, educate and qualify leads to create sales-ready opportunities
      • Effectively communicate A3SH’s solutions and value propositions to prospects who may yet be unfamiliar with them leading to demand for A3SH’s ’s solutions
      • Manage your pipeline with precision, and consistently develop strategies to grow your business
      • Follow the established sales process and consistently using Salesforce.com to document prospect interactions – ensuring efficient lead management
      • Consistently monitor market trends and educate yourself on industry best practices to offer valuable perspective to your clients

      Requirements:

      • Ability to qualify opportunities involving multiple key decision makers
      • Ability to build and maintain lasting relationships with customers
      • Exceptional verbal communication and presentation skills
      • Understanding and experience in professional selling processes
      • Genuine passion for the sales discipline and for helping clients succeed
      • Ability and desire to thrive in a fast moving, ever-evolving environment
      • Ability to perform basic calculations and mathematical figures
      • Bilingual- Spanish preferred

      Educations & Experience/Licenses & Certifications:

      • BA a plus but not requires
      • Minimum of two years' direct work experience in inside or outside sales capacity
      • Demonstrated success in qualifying opportunities involving multiple decision makers
      • Demonstrated ability to convert prospects and close deals and achieve sales quotas
      • Experience with customer relationship management software
      • Overtime as required; Saturday and Sunday hours on a rotation basis is required

      #SAFE

      Apply Today

      Cyber Security Manager - Proactive Detection

      Phoenix, Arizona

      We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      We are passionate about maintaining a diverse and inclusive workplace that reflects the people and culture of the communities we serve, and fostering an environment in which everyone can realize their full potential and grow without barriers. We celebrate our differences as they make us stronger and invigorate our workplace. We believe that each of us enriches our culture by contributing unique perspectives, valuable insights and key strengths. We want each of our Team Members to feel valued, respected and supported.  

      Summary

      The Manager will be responsible for threat detection capabilities and related HUNT efforts  to detect and defend against advanced cyber attackers.  Reporting to the VP of Cyber Security, the manager will mentor a small team to execute hands-on strategies to protect Member data and prevent disruption of critical systems. As leader of our HUNT team, the individual will ensure the highest possible standards for cross-cutting areas such as cyber intelligence, cyber deception, universal logging, incident response, malware analysis, team member training, tooling, and overall tradecraft development to provide a world-class threat detection capability.  This role will drive measurable results while being given a high degree of autonomy to conduct HUNT campaigns across our lines of business.

      Essential Functions

      ●    Proactive “wins” - detection of advanced intrusions, misconfiguration, orphan IT, rogue system administers, insider attempts, credential abuse, early-stage shells, and more
      ●    Guide and direct hypothesis-driven proactive threat hunting operations
      ●    Manage response efforts against relevant or newly identified IOCs
      ●    Actively research new TTPs from public and internal reporting
      ●    Provide technical direction while responding to cyber events
      ●    Respond to threats in real time, through diagnosis, communication, and remediation
      ●    Coordinate defense in depth protections with third-party providers for threat intelligence, threat analysis, and threat remediation
      ●    Coordinate security initiatives between SOC and HUNT team
      ●    Lead/mentor cyber threat hunt team members and communicate EDR efforts with executive leadership regarding matters of significant importance

      Knowledge/Skills/Abilities

      ●    Familiar with common threat vectors and malware analysis tools
      ●    Ability to perform forensics to validate security findings and experience using EDR or open source forensic tools 

      ●    Working knowledge of relevant analytical tools/services: WireShark, Passive DNS, VirusTotal, CrowdStrike, Kali Linux etc
      ●    Experience with SIEM and Network Security Monitoring tools
      ●    Coding skills (Powershell, VB, Python, Splunk Query Language) 

      Education & Experience / Licenses & Certification

      ●     BA/BS degree in related area and/or equivalent work experience
      ●    5+ years experience in performing forensic investigations and leading teams

      ●    3+ years leadership experience
      ●   OSCP, CCNP, and/or a portfolio of hands-on skills

      Work Environment/Physical Requirements

      Works in an office environment sitting at a desk, table or computer workstation for extended periods of time.  May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

      Apply Today

      Fleet Technician

      Las Vegas, Nevada

      We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.


       

      Why Work For Us?

      • Great Pay - with the opportunity for increases when performance skill blocks are achieved

      • Training – You’ll attend a thorough, comprehensive, training program

      • Benefits – Medical, Dental, Vision, wellness program and more!

      • 401k Matching – $1 for $1 company match up to 6% of pay

      • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan

      • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities

      • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members


       

      Summary  

       

      Essential Functions

      • Performs vehicle inspections, oil changes, and other routine maintenance related services.
      • Performs vehicle repairs such as, brake services, tune-ups, timing belt services, air conditioning inspection and repair.
      • Interprets and completes work orders and related documentation assigned by shop manager.
      • Documents include, but are not limited to, parts, requisitions, diagnostics reports, inspection forms and recommendations.
      • Assists other technicians as assigned.
      • Maintains clean and orderly work area.
      • Returns shop supplied equipment to proper locations, ready for other technicians to use.
      • Perform smog inspections as required.

       

      Knowledge/Skills/Abilities 

       

      • Clear and proficient verbal and written communication even under pressure.

      • Common knowledge of vehicle components and the common reasons for vehicle failure.

      • Demonstrates problem solving and listening skills to evaluate member safety as well as the ability. to discern safety issues and respond appropriately.

       

      Education & Experience/Licenses & Certification

       

      • High school diploma or equivalent

      • Automotive trade school certification or equivalent experience

      • California Smog License

      • Valid Automobile Operator’s License

      • 3 – 5 years Experience in inspecting and repairing cars and light trucks

      • ASE certified in L1 and at least 4 other areas

      • EPA Clean Air Act License #609 (for air conditioning diagnostics and repair)

      Work Environment/Physical Requirements

      Works outdoors at vehicle sites when servicing vehicles. Lifting and carrying tires and parts, weighing up to 50 pounds, several times a day; bending, kneeling and stooping as required for service calls. Works in all weather and all traffic conditions. Vehicle recovery sites may be wet, messy and hazardous.  Service Providers are required to provide a photograph for identification purposes.

      #AUTO

      Apply Today

      Fleet Technician - GIG Car Share Bay Area

      Berkeley, California

      We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      At A3 Labs we come to work to dream, design and define how we will live and move into the future. We exist to harness these forces for the benefit of Members and future generations, humanizing disruptive change for the betterment of the communities we serve. We’re looking for bright, passionate, and collaborative people to join our tight-knit team as we innovate in the spirit of service.   

      Why Work For Us?

      Impact. Lead the charge in mobility as a service movement and enable people’s lives to improve through the sharing economy. Leverage the best of an established 115 year-old not for profit combined with start-up speed and agility to create real and meaningful impact.

      Recognition. We offer a competitive total compensation package including base salary, annual performance bonuses, benefits, and 401(k) Company match with additional discretionary contribution potential.

      Lifestyle. We do honorable work, and we practice our values: humility, integrity, teamwork, and service. You’ll have the security of a larger organization but you’ll move at startup speed.

      Key Responsibilities

      • Reposition Gig cars from low utilization zones to high utilization zones

      • Refuel and clean Gig cars in the fleet for a great Member experience

      • Shuttle Gig cars for maintenance and repair services (e.g., oil changes, flat tire repairs, etc.)

      • Inspect, photograph and determine resolution of damaged vehicles

      • Test, diagnose, service and repair vehicle telematics technology

      • Perform light maintenance (e.g., battery jump, changing tires, etc.)

      • Prepare cars for in-fleeting and de-fleeting

      • Audit quality of work of third party fleet partners

      What you’ll need to join

      • Must have a valid driver's license with clean driving record

      • At least 21 years old with minimum of 5 years of driving experience

      • Customer service facing experience

      • Ability to work flexible hours and willingness to work weekends

      • High School Diploma or GED

      What you’ll need to succeed

      • Ability to creatively problem solve with an attention to detail

      • Ability to effectively communicate with Team Members, partners and Gig Members

      • Ability to deliver best-in-class experiences

      • Have an internal drive to do what it takes to get the job done with a Member focus mentality

      #GG

      Apply Today

      Life Insurance Agent

      Merced, California

      We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      Essential Functions

      • Maximizes life insurance market penetration with current members and property/casualty insureds and stays vigilant for new sales opportunities. Maintains high quality production and persistency standards to assure profitable growth.  Identifies and develops sales opportunities within the community.  Follows company approved sales process in the completion of required financial, activity and sales reporting.
      • Provides life sales support and training on lead development and identification for the frontline employees, Insurance Sales Agents (P/C) and other staff who come in contact with members/ insureds.  Establishes and maintains strong working relationships with front line employees, Sales Agents and the branch management team. Notifies Agents in a timely manner of result with referred lead.  Provides leads from life insureds and other calls to Sales Agents for other products/services, i.e., membership, auto/homeowners and travel insurance.
      • Stays well-informed of changes and developments in policy and/or external practices. Attends meetings to obtain information, provide input, keep lines of communication open, stay updated and offer sales ideas when appropriate.  Keeps current in industry; maintains continuing education for licensure.
      • Develops annual business plan with input and involvement from the Life Sales Manager to meet goals and determine responsibilities, including new business life sales, quality standards, as well as building outstanding customer relationships. Reviews plan objectives and reassesses strategies to align performance relative to annual sales goals.
      • Ensures compliance with NCNU and AAA Life and regulations, as well as external regulations

      Knowledge/Skills/Abilities

      • Strong interpersonal, presentation and communication skills needed to interact with staff, members and insureds effectively
      • Ability to cultivate relationships with peers and staff; educates staff to make referrals to Life Insurance
      • Agents
      • Computer skills in basic software applications, and navigating business applications specific to life insurance
      • Demonstrated skills in selling life insurance and annuities; Skills to develop, track and effectively follow up on leads (preferred)
      • Strong knowledge in sales techniques, life product line illustrations, features and benefits (preferred)
      • Demonstrated skills in prospecting and lead generation abilities (preferred)
      • Bilingual communication skills (preferred)

      Education & Experience/Licenses & Certification

      • High School Diploma or GED
      • Valid Automobile Operator's License
      • Active State Resident Life Insurance License
      • Bachelor's degree in related area or an equivalent combination of education and experience
      • (preferred)
      • 1+ years experience in Life Insurance and/or Annuity Sales (preferred)
      • CLU, ChFC and/or LUTCF Designations (preferred)

      Work Environment/Physical Requirements

      Works in an office environment sitting at a desk, table or computer workstation for extended periods of time.  May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

      #LIFE

      Apply Today

      Life Insurance Agent

      Reno, Nevada

      We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      Essential Functions

      • Maximizes life insurance market penetration with current members and property/casualty insureds and stays vigilant for new sales opportunities. Maintains high quality production and persistency standards to assure profitable growth.  Identifies and develops sales opportunities within the community.  Follows company approved sales process in the completion of required financial, activity and sales reporting.
      • Provides life sales support and training on lead development and identification for the frontline employees, Insurance Sales Agents (P/C) and other staff who come in contact with members/ insureds.  Establishes and maintains strong working relationships with front line employees, Sales Agents and the branch management team. Notifies Agents in a timely manner of result with referred lead.  Provides leads from life insureds and other calls to Sales Agents for other products/services, i.e., membership, auto/homeowners and travel insurance.
      • Stays well-informed of changes and developments in policy and/or external practices. Attends meetings to obtain information, provide input, keep lines of communication open, stay updated and offer sales ideas when appropriate.  Keeps current in industry; maintains continuing education for licensure.
      • Develops annual business plan with input and involvement from the Life Sales Manager to meet goals and determine responsibilities, including new business life sales, quality standards, as well as building outstanding customer relationships. Reviews plan objectives and reassesses strategies to align performance relative to annual sales goals.
      • Ensures compliance with NCNU and AAA Life and regulations, as well as external regulations

      Knowledge/Skills/Abilities

      • Strong interpersonal, presentation and communication skills needed to interact with staff, members and insureds effectively
      • Ability to cultivate relationships with peers and staff; educates staff to make referrals to Life Insurance
      • Agents
      • Computer skills in basic software applications, and navigating business applications specific to life insurance
      • Demonstrated skills in selling life insurance and annuities; Skills to develop, track and effectively follow up on leads (preferred)
      • Strong knowledge in sales techniques, life product line illustrations, features and benefits (preferred)
      • Demonstrated skills in prospecting and lead generation abilities (preferred)
      • Bilingual communication skills (preferred)

      Education & Experience/Licenses & Certification

      • High School Diploma or GED
      • Valid Automobile Operator's License
      • Active State Resident Life Insurance License
      • Bachelor's degree in related area or an equivalent combination of education and experience
      • (preferred)
      • 1+ years experience in Life Insurance and/or Annuity Sales (preferred)
      • CLU, ChFC and/or LUTCF Designations (preferred)

      Work Environment/Physical Requirements

      Works in an office environment sitting at a desk, table or computer workstation for extended periods of time.  May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

      #LIFE

      Apply Today

      Insurance Sales Associate

      Mountain View, California

      We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      Why work for us?

      • Paid Training – Paid training. Extensive training program will help ensure a seamless transition into an Insurance Agent position. 
      • Licensing Assistance – AAA will reimburse a portion of the costs of licensure.
      • Advancement Opportunities – Opportunity to advance to an Insurance Agent within the first 60 days. 
      • No Overhead Costs – W-2 structure with dedication space in a AAA NCNU branch.
      • Compensation – Generous commission structure with the ability to earn commission on every policy. 
      • Benefits – Medical, Dental, Vision, wellness program and more!
      • 401k Matching – $1 for $1 company match up to 6% of pay.
      • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.
      • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

      Summary:

      Insurance Associates serve our Members by selling Property & Casualty and Roadside Assistance insurance that meets the Member’s needs.

      Essential Functions

      • Uses sales techniques and product knowledge to identify customer-specific needs to generate new sales, retain existing insured’s and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.
      • Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Associate’s manager.
      • Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.
      • Consistently provides all Members with a sales and service experience that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.
      • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.
      • Responds to customer inquiries and requests relating to insurance products and membership.
      • Researches and resolves customer service issues. Often assists the insured in initiating the first notice of loss on claims.

       

      Education & Experience/Licenses & Certification

      • High school diploma or GED required. Bachelor's degree in a relevant field preferred.

      • 2 to 4 years of sales experience preferred.

      • Currently possesses, or has the ability to acquire unrestricted state issued license(s) required to place property and casualty insurance within twenty-one (21) calendar days of start date. Depending on start date,  active property and casualty license(s) may be required.

      #GAB

                  

      Apply Today

      Insurance Sales Associate

      Oakland, California

      We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      Why work for us?

      • Paid Training – Paid training. Extensive training program will help ensure a seamless transition into an Insurance Agent position. 
      • Licensing Assistance – AAA will reimburse a portion of the costs of licensure.
      • Advancement Opportunities – Opportunity to advance to an Insurance Agent within the first 60 days. 
      • No Overhead Costs – W-2 structure with dedication space in a AAA NCNU branch.
      • Compensation – Generous commission structure with the ability to earn commission on every policy. 
      • Benefits – Medical, Dental, Vision, wellness program and more!
      • 401k Matching – $1 for $1 company match up to 6% of pay.
      • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.
      • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

      Summary:

      Insurance Associates serve our Members by selling Property & Casualty and Roadside Assistance insurance that meets the Member’s needs.

      Essential Functions

      • Uses sales techniques and product knowledge to identify customer-specific needs to generate new sales, retain existing insured’s and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.
      • Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Associate’s manager.
      • Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.
      • Consistently provides all Members with a sales and service experience that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.
      • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.
      • Responds to customer inquiries and requests relating to insurance products and membership.
      • Researches and resolves customer service issues. Often assists the insured in initiating the first notice of loss on claims.

       

      Education & Experience/Licenses & Certification

      • High school diploma or GED required. Bachelor's degree in a relevant field preferred.

      • 2 to 4 years of sales experience preferred.

      • Currently possesses, or has the ability to acquire unrestricted state issued license(s) required to place property and casualty insurance within twenty-one (21) calendar days of start date. Depending on start date,  active property and casualty license(s) may be required.

      #IA

                  

      Apply Today

      Insurance Sales Associate - Bilingual Spanish

      Sonoma, California

      We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      Why work for us?

      • Paid Training – Paid training. Extensive training program will help ensure a seamless transition into an Insurance Agent position. 
      • Licensing Assistance – AAA will reimburse a portion of the costs of licensure.
      • Advancement Opportunities – Opportunity to advance to an Insurance Agent within the first 60 days. 
      • No Overhead Costs – W-2 structure with dedication space in a AAA NCNU branch.
      • Compensation – Generous commission structure with the ability to earn commission on every policy. 
      • Benefits – Medical, Dental, Vision, wellness program and more!
      • 401k Matching – $1 for $1 company match up to 6% of pay.
      • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.
      • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

      Summary:

      Insurance Associates serve our Members by selling Property & Casualty and Roadside Assistance insurance that meets the Member’s needs.

      Essential Functions

      • Uses sales techniques and product knowledge to identify customer-specific needs to generate new sales, retain existing insured’s and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.
      • Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Associate’s manager.
      • Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.
      • Consistently provides all Members with a sales and service experience that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.
      • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.
      • Responds to customer inquiries and requests relating to insurance products and membership.
      • Researches and resolves customer service issues. Often assists the insured in initiating the first notice of loss on claims.

       

      Education & Experience/Licenses & Certification

      • High school diploma or GED required. Bachelor's degree in a relevant field preferred.

      • 2 to 4 years of sales experience preferred.

      • Currently possesses, or has the ability to acquire unrestricted state issued license(s) required to place property and casualty insurance within twenty-one (21) calendar days of start date. Depending on start date,  active property and casualty license(s) may be required.

      • Bilingual in Spanish preferred.

      #IA         

      Apply Today

      Insurance Associate

      Menlo Park, California

      We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      Why work for us?

      • Paid Training – Paid training. Extensive training program will help ensure a seamless transition into an Insurance Agent position. 
      • Licensing Assistance – AAA will reimburse a portion of the costs of licensure.
      • Advancement Opportunities – Opportunity to advance to an Insurance Agent within the first 60 days. 
      • No Overhead Costs – W-2 structure with dedication space in a AAA NCNU branch.
      • Compensation – Generous commission structure with the ability to earn commission on every policy. 
      • Benefits – Medical, Dental, Vision, wellness program and more!
      • 401k Matching – $1 for $1 company match up to 6% of pay.
      • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.
      • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

      Summary:

      Insurance Associates serve our Members by selling Property & Casualty and Roadside Assistance insurance that meets the Member’s needs.

      Essential Functions

      • Uses sales techniques and product knowledge to identify customer-specific needs to generate new sales, retain existing insured’s and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.
      • Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Associate’s manager.
      • Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.
      • Consistently provides all Members with a sales and service experience that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.
      • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.
      • Responds to customer inquiries and requests relating to insurance products and membership.
      • Researches and resolves customer service issues. Often assists the insured in initiating the first notice of loss on claims.

       

      Education & Experience/Licenses & Certification

      • High school diploma or GED required. Bachelor's degree in a relevant field preferred.

      • 2 to 4 years of sales experience preferred.

      • Currently possesses, or has the ability to acquire unrestricted state issued license(s) required to place property and casualty insurance within twenty-one (21) calendar days of start date. Depending on start date,  active property and casualty license(s) may be required.

      #MEL

                  

      Apply Today

      Insurance Sales Associate

      San Jose, California

      We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      Why work for us?

      • Paid Training – Paid training. Extensive training program will help ensure a seamless transition into an Insurance Agent position. 
      • Licensing Assistance – AAA will reimburse a portion of the costs of licensure.
      • Advancement Opportunities – Opportunity to advance to an Insurance Agent within the first 60 days. 
      • No Overhead Costs – W-2 structure with dedication space in a AAA NCNU branch.
      • Compensation – Generous commission structure with the ability to earn commission on every policy. 
      • Benefits – Medical, Dental, Vision, wellness program and more!
      • 401k Matching – $1 for $1 company match up to 6% of pay.
      • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan.
      • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.
      • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

      Summary:

      Insurance Associates serve our Members by selling Property & Casualty and Roadside Assistance insurance that meets the Member’s needs.

      Essential Functions

      • Uses sales techniques and product knowledge to identify customer-specific needs to generate new sales, retain existing insured’s and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.
      • Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Associate’s manager.
      • Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.
      • Consistently provides all Members with a sales and service experience that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.
      • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.
      • Responds to customer inquiries and requests relating to insurance products and membership.
      • Researches and resolves customer service issues. Often assists the insured in initiating the first notice of loss on claims.

       

      Education & Experience/Licenses & Certification

      • High school diploma or GED required. Bachelor's degree in a relevant field preferred.

      • 2 to 4 years of sales experience preferred.

      • Currently possesses, or has the ability to acquire unrestricted state issued license(s) required to place property and casualty insurance within twenty-one (21) calendar days of start date. Depending on start date,  active property and casualty license(s) may be required.

      #IA

                  

      Apply Today

      Insurance Sales Associate

      Alameda, California

      We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      Why work for us?

      • Paid Training – Paid training. Extensive training program will help ensure a seamless transition into an Insurance Agent position. 
      • Licensing Assistance – AAA will reimburse a portion of the costs of licensure.
      • Advancement Opportunities – Opportunity to advance to an Insurance Agent within the first 60 days. 
      • No Overhead Costs – W-2 structure with dedication space in a AAA NCNU branch.
      • Compensation – Generous commission structure with the ability to earn commission on every policy. 
      • Benefits – Medical, Dental, Vision, wellness program and more!
      • 401k Matching – $1 for $1 company match up to 6% of pay.
      • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan.
      • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.
      • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

      Summary:

      Insurance Associates serve our Members by selling Property & Casualty and Roadside Assistance insurance that meets the Member’s needs.

      Essential Functions

      • Uses sales techniques and product knowledge to identify customer-specific needs to generate new sales, retain existing insured’s and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.
      • Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Associate’s manager.
      • Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.
      • Consistently provides all Members with a sales and service experience that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.
      • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.
      • Responds to customer inquiries and requests relating to insurance products and membership.
      • Researches and resolves customer service issues. Often assists the insured in initiating the first notice of loss on claims.

       

      Education & Experience/Licenses & Certification

      • High school diploma or GED required. Bachelor's degree in a relevant field preferred.

      • 2 to 4 years of sales experience preferred.

      • Currently possesses, or has the ability to acquire unrestricted state issued license(s) required to place property and casualty insurance within twenty-one (21) calendar days of start date. Depending on start date,  active property and casualty license(s) may be required.

      #IA

                  

      Apply Today

      Insurance Associate

      Salt Lake City, Utah

      We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      Currently hiring for Ogden and Farmington Branches!

      Why work for us?

      • Paid Training – Paid training. Extensive training program will help ensure a seamless transition into an Insurance Agent position. 
      • Licensing Assistance – AAA will reimburse a portion of the costs of licensure.
      • Advancement Opportunities – Opportunity to advance to an Insurance Agent within the first 60 days. 
      • No Overhead Costs – W-2 structure with dedication space in a AAA NCNU branch.
      • Compensation – Generous commission structure with the ability to earn commission on every policy. 
      • Benefits – Medical, Dental, Vision, wellness program and more!
      • 401k Matching – $1 for $1 company match up to 6% of pay.
      • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.
      • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

      Summary:

      Insurance Associates serve our Members by selling Property & Casualty and Roadside Assistance insurance that meets the Member’s needs.

      Essential Functions

      • Uses sales techniques and product knowledge to identify customer-specific needs to generate new sales, retain existing insured’s and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.
      • Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Associate’s manager.
      • Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.
      • Consistently provides all Members with a sales and service experience that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.
      • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.
      • Responds to customer inquiries and requests relating to insurance products and membership.
      • Researches and resolves customer service issues. Often assists the insured in initiating the first notice of loss on claims.

       

      Education & Experience/Licenses & Certification

      • High school diploma or GED required. Bachelor's degree in a relevant field preferred.

      • 2 to 4 years of sales experience preferred.

      • Currently possesses, or has the ability to acquire unrestricted state issued license(s) required to place property and casualty insurance within twenty-one (21) calendar days of start date. Depending on start date,  active property and casualty license(s) may be required.

                  

      #IA

      Apply Today

      Insurance Associate

      Bozeman, Montana

      We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      Why work for us?

      • Paid Training – Paid training. Extensive training program will help ensure a seamless transition into an Insurance Agent position. 
      • Licensing Assistance – AAA will reimburse a portion of the costs of licensure.
      • Advancement Opportunities – Opportunity to advance to an Insurance Agent within the first 60 days. 
      • No Overhead Costs – W-2 structure with dedication space in a AAA NCNU branch.
      • Compensation – Generous commission structure with the ability to earn commission on every policy. 
      • Benefits – Medical, Dental, Vision, wellness program and more!
      • 401k Matching – $1 for $1 company match up to 6% of pay.
      • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.
      • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

      Summary:

      Insurance Associates serve our Members by selling Property & Casualty and Roadside Assistance insurance that meets the Member’s needs.

      Essential Functions

      • Uses sales techniques and product knowledge to identify customer-specific needs to generate new sales, retain existing insured’s and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.
      • Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Associate’s manager.
      • Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.
      • Consistently provides all Members with a sales and service experience that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.
      • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.
      • Responds to customer inquiries and requests relating to insurance products and membership.
      • Researches and resolves customer service issues. Often assists the insured in initiating the first notice of loss on claims.

       

      Education & Experience/Licenses & Certification

      • High school diploma or GED required. Bachelor's degree in a relevant field preferred.

      • 2 to 4 years of sales experience preferred.

      • Currently possesses, or has the ability to acquire unrestricted state issued license(s) required to place property and casualty insurance within twenty-one (21) calendar days of start date. Depending on start date,  active property and casualty license(s) may be required.

      #IA

                  

      Apply Today

      Insurance Sales Associate

      Phoenix, Arizona

      We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      *AAA is hiring Insurance Sales Associate for our Paradise Valley and Phoenix Branches!*

      Why work for us?

      • Paid Training – Paid training. Extensive training program will help ensure a seamless transition into an Insurance Agent position. 

      • Licensing Assistance – AAA will reimburse a portion of the costs of licensure.

      • Advancement Opportunities – Opportunity to advance to an Insurance Agent within the first 60 days. 

      • No Overhead Costs – W-2 structure with dedication space in a AAA branch.

      • Compensation – Generous commission structure with the ability to earn commission on every policy. 

      • Benefits – Medical, Dental, Vision, wellness program and more!

      • 401k Matching – $1 for $1 company match up to 6% of pay.

      • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan.

      • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.

      • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

      Summary:

      Insurance Associates serve our Members by selling Property & Casualty and Roadside Assistance insurance that meets the Member’s needs.

      Essential Functions

      • Uses sales techniques and product knowledge to identify customer-specific needs to generate new sales, retain existing insured’s and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.

      • Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Associate’s manager.

      • Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.

      • Consistently provides all Members with a sales and service experience that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.

      • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.

      • Responds to customer inquiries and requests relating to insurance products and membership.

      • Researches and resolves customer service issues. Often assists the insured in initiating the first notice of loss on claims.

       

      Education & Experience/Licenses & Certification

      • High school diploma or GED required. Bachelor's degree in a relevant field preferred.

      • 2 to 4 years of sales experience preferred.

      • Currently possesses, or has the ability to acquire unrestricted state issued license(s) required to place property and casualty insurance within twenty-one (21) calendar days of start date. Depending on start date,  active property and casualty license(s) may be required.

      #IA

      #LIS

                  

      Apply Today

      Insurance Sales Associate

      Mesa, Arizona

      We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      *AAA is hiring Insurance Sales Associates for our Chandler and Mesa Branches!*

      Why work for us?

      • Paid Training – Paid training. Extensive training program will help ensure a seamless transition into an Insurance Agent position. 

      • Licensing Assistance – AAA will reimburse a portion of the costs of licensure.

      • Advancement Opportunities – Opportunity to advance to an Insurance Agent within the first 60 days. 

      • No Overhead Costs – W-2 structure with dedication space in a AAA branch.

      • Compensation – Generous commission structure with the ability to earn commission on every policy. 

      • Benefits – Medical, Dental, Vision, wellness program and more!

      • 401k Matching – $1 for $1 company match up to 6% of pay.

      • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan.

      • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.

      • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

      Summary:

      Insurance Associates serve our Members by selling Property & Casualty and Roadside Assistance insurance that meets the Member’s needs.

      Essential Functions

      • Uses sales techniques and product knowledge to identify customer-specific needs to generate new sales, retain existing insured’s and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.

      • Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Associate’s manager.

      • Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.

      • Consistently provides all Members with a sales and service experience that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.

      • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.

      • Responds to customer inquiries and requests relating to insurance products and membership.

      • Researches and resolves customer service issues. Often assists the insured in initiating the first notice of loss on claims.

       

      Education & Experience/Licenses & Certification

      • High school diploma or GED required. Bachelor's degree in a relevant field preferred.

      • 2 to 4 years of sales experience preferred.

      • Currently possesses, or has the ability to acquire unrestricted state issued license(s) required to place property and casualty insurance within twenty-one (21) calendar days of start date. Depending on start date,  active property and casualty license(s) may be required.

      #IA

                  

      Apply Today

      Insurance Sales Associate

      Roseville, California

      We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      Why work for us?

      • Paid Training – Paid training. Extensive training program will help ensure a seamless transition into an Insurance Agent position. 

      • Licensing Assistance – AAA will reimburse a portion of the costs of licensure.

      • Advancement Opportunities – Opportunity to advance to an Insurance Agent within the first 60 days. 

      • No Overhead Costs – W-2 structure with dedication space in a AAA NCNU branch.

      • Compensation – Generous commission structure with the ability to earn commission on every policy. 

      • Benefits – Medical, Dental, Vision, wellness program and more!

      • 401k Matching – $1 for $1 company match up to 6% of pay.

      • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.

      • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

      Summary:

      Insurance Associates serve our Members by selling Property & Casualty and Roadside Assistance insurance that meets the Member’s needs.

      Essential Functions

      • Uses sales techniques and product knowledge to identify customer-specific needs to generate new sales, retain existing insured’s and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.

      • Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Associate’s manager.

      • Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.

      • Consistently provides all Members with a sales and service experience that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.

      • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.

      • Responds to customer inquiries and requests relating to insurance products and membership.

      • Researches and resolves customer service issues. Often assists the insured in initiating the first notice of loss on claims.

       

      Education & Experience/Licenses & Certification

      • High school diploma or GED required. Bachelor's degree in a relevant field preferred.

      • 2 to 4 years of sales experience preferred.

      • Currently possesses, or has the ability to acquire unrestricted state issued license(s) required to place property and casualty insurance within twenty-one (21) calendar days of start date. Depending on start date,  active property and casualty license(s) may be required.

      #IA            

      Apply Today

      Member Experience Associate

      Sacramento, California

      We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      AAA is hiring a Member Experience Associate to work at our Sacramento and Folsom locations.

      At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      Why work for us?

      • Benefits – Access to Medical, Dental, and Vision program and more! 

      • 401k Matching – $1 for $1 company match up to 6% of pay 

      • Paid Time Off – Accrual of 17 PTO days your first year, nine paid holidays annually, and 24 hours earmarked for volunteer activities 

      • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

      Essential Functions:

      • Performs routine sales, service and operational functions for AAA Members including; DMV, cashiering, auto travel, notary and insurance sales support, with expectations for maintaining required standards, policies and procedures.

      • Understands and actively promotes products and services to achieve individual goals in support of meeting organization goals and objectives.

      • Overcomes obstacles that create barriers to Team Member or branch efforts and identifies process improvement opportunities and proposes solutions.

      • Acts as an agent for change while promoting AAA’s guiding principles and core values.

      Knowledge/Skills/Abilities:

      • Demonstrates sales and service skills. Able to effectively interact, face-to-face, with new, prospective and existing Members.

      • Accuracy and comfort handling money, making change, balancing cash drawer.

      • Good computer skills, proficient in both reading and basic arithmetic.

      • Good written and verbal communication skills in person and over the phone.

      • Ability to multitask in response to requests, requirements and Member/Team Member expectations. Ability to accept feedback and correct course as necessary.

      Education & Experience / Licenses & Certifications:

      • High School Diploma or GED required.

      • Two years sales or customer service experience.

      • Experience working with sales and service standards and goals.

      • Current & valid Driver's License with clean history may be required.

      • Bonding and fingerprinting may be required.

      • P&C Licensing may be required.

      Work Environment/Physical Requirements:

      • Works in a variety of office environments where standing, walking or sitting at a desk, table or computer workstation may be required for extended periods of time.

      • May travel by car, plane or other form of transportation to attend business meetings or conferences.

      • May be required to work in one or more locations in a defined service area. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

      #MEA

      Apply Today

      Member Experience Associate - Full Time

      Pinole, California

      We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      Apply Today

      Bilingual Work From Home Call Receiver

      Clearfield, Utah

      We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      Summary:

      Call Receiver provides courteous and professional assistance in responding to member requests for Roadside Assistance and other AAA products and service for a high volume call center.

      Why Work For Us?

      • Great Pay - $14.50/hour  with the opportunity for increases when performance skill blocks are achieved

      • Training – You’ll attend a thorough, comprehensive, training program

      • Benefits – Medical, Dental, Vision, wellness program and more!

      • 401k Matching – $1 for $1 company match up to 6% of pay

      • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan

      • Paid Time Off- Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities

      • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

      Essential Functions

      • Multitask using technology systems to coordinate rescue for AAA Members in need of roadside assistance.

      • Partner with Territory/Fleet Managers to gain a better understanding of their territory.

      • Update the information system and keep the member informed of all requested services.

      Knowledge and Requirements

      • Clear and proficient verbal and written communication even under pressure

      • Advanced computer, relevant applications, telephone and dispatch/radio skills

      • Common knowledge of vehicle components and the common reasons for vehicle failure

      • Demonstrates problem solving and listening skills to evaluate member safety as well as the ability to discern safety issues and respond appropriately

      • toggle and navigate through multiple applications for simultaneous use

      • Type 45 WPM

      • Bilingual communication skills (Required)

      Apply Today

      Content Marketer - GIG Car Share

      Berkeley, California

      We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      At A3 Labs we come to work to dream, design and define how we will live and move into the future. We exist to harness these forces for the benefit of Members and future generations, humanizing disruptive change for the betterment of the communities we serve. We’re looking for bright, passionate, and collaborative people to join our tight-knit team as we innovate in the spirit of service.  

       

      Why Work For Us?

      Impact. Lead the charge in mobility as a service movement and enable people’s lives to improve through the sharing economy. Leverage the best of an established 115 year-old not for profit combined with start-up speed and agility to create real and meaningful impact.

      Recognition. We offer a competitive total compensation package including base salary, annual performance bonuses, benefits, and 401(k) Company match with additional discretionary contribution potential.

      Lifestyle. We do honorable work, and we practice our values: humility, integrity, teamwork, and service. You’ll have the security of a larger organization but you’ll move at startup speed.

      Summary

      Develop short and long term content distribution tactics for full funnel content marketing, from engagement to purchase for GIG Car Share. Create and curate Gig content channels, to include blogs, articles, email and in-app campaigns. Help drive thought leadership and other public communications.

      Essential Functions

      •  Develop short and long term content distribution tactics for full funnel content marketing, from engagement to purchase. Create and curate Gig content channels, to include blogs, articles, email and in-app campaigns.

      • Working with PR team members, implement the public engagement plan, working across publishing platforms, social media channels and events.

      • Serves as the subject matter expert on successful content distribution plan and execution across channels e.g. social, email, SEO. Turn insights into relatable, relevant and consumable content.

      • Work closely with key stakeholders to ensure the delivery of the right message to the right audience in the right way to advance Gig brand.

      • Write, edit and/or curate a broad variety of marketing content. Work with a wider team to plan, write, and post content across content and social media channels. Hands on copy writing in disciplines including but not limited to editorial, advertorial, social, email.  Source and coordinate outsource content creation, copywriting, photography

      • Effective use of content and CRM platforms

      • Listen, research and analyze: Monitor organic content and engage when appropriate. Report, analyze, and recommend changes based on social media platform performance. Keep up to date with emerging social media platforms and inform wider team on application potential. 

      Knowledge/Skills/Abilities

      • Understanding of digital content marketing and digital content strategy best practices, including interactive content formats

      • Ability to convey complex subject matter clearly and without changing the meaning

      • Product marketing experience strongly preferred

      • Experience with social media, SEO, or digital publishing required

      • Experience with design, production, and other aspects of publications a plus

      Education & Experience/Licenses & Certification

      • 3+ years of content strategy and management experience, ideally at a technology company

      • Bachelors degree in Journalism or related field experience in executive communication is preferred

      #GG

      Apply Today

      Customer Experience Representative

      Tempe, Arizona

      We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      AAA recently acquired SAFE Security, the 11th largest smart home security company in the United States, with the vision to become the most trusted brand in this industry.  With your help, we aspire to provide the same peace of mind at home as we have provided on the roads for the last 100 years.    

       

      AAA Smart Home Customer Experience Team is growing and has an immediate need for passionate, energetic, customer-focused team members with a positive attitude to join our customer support environment. If you are passionate about helping others, have a strong sense of empathy, enjoy a fast paced environment, have the gift of listening and problem solving, then we want you to consider joining our amazing team!

      WHY WORK FOR US?

      • Great Pay - $16.00/hour

      • Career Growth - We offer a leadership development program where you can be promoted as early as 6 months with a pay increase

      • Training – You’ll attend a thorough, comprehensive 2 week training program

      • Benefits – Medical, Dental, Vision, wellness program and more!

      • 401k Matching

      • Paid Time Off – Ten hours per month, nine holidays annually

      • Collaborative Environment – AAA Smart Home will value your contribution to providing exceptional service to our members

      Job Description

      Essential Functions:

      • Operate automatic call distribution (ACD) telephone set and PC Windows-based applications, to accurately receive record and respond to Members’ requests
      • Properly answer and accurately process incoming telephone calls regarding service and other related areas, while demonstrating a pleasant and professional telephone manner. Take action, as necessary, to appropriately respond to a Member's needs and concerns
      • Listen and probe for additional information as necessary.  Make sound decisions concerning the prioritization of service (e.g., safety concern, extreme hardship to Member)
      • Identify situations that require special handling and coordinate with appropriate unit as necessary.
      • Accurately enter information, comments and complaints regarding Members’ needs, including any special service considerations, in the system application. Forward complaint information to appropriate support for follow-up
      • Process credit card and member billing transaction via available applications
      • Suggest cross-selling opportunities that will enhance Member's experience; promote related programs as required by the Member’s individual situation

      Knowledge/Skills/Abilities

      • Clear verbal and written communications.

      • Basic mathematical, typing (35 wpm minimum), computer (basic usage and functions) and data entry skills

      • General awareness of AAA products, and services

      • Passion for customer service

      • Ability to navigate through navigation system (Google Maps)

      • Ability to respond to customer inquiries and interact with others at a level normally acquired through the completion of a high school diploma or equivalent and two (2) years of customer service experience (preferred)

      • Effective analytical, written and oral communication skills to enable accurate completion of assignments, proper handling of problem situations and constructive interaction with others

      • Ability to work overtime and/or holidays as necessitated by business and/or weather conditions.

      • Ability to identify customer needs and recommend solutions

      • Able to work weekends

      Education & Experience / Licenses & Certification

      • High School diploma or equivalent required, college education credits preferred

      • 6 months – 2 years prior customer service experience, retail or banking is preferred

      • Bi-Lingual Spanish preferred

      #SAFE

      Apply Today

      Customer Service Representative

      Tempe, Arizona

      We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      AAA recently acquired SAFE Security, the 11th largest smart home security company in the United States, with the vision to become the most trusted brand in this industry.  With your help, we aspire to provide the same peace of mind at home as we have provided on the roads for the last 100 years.    

       

      AAA Smart Home Customer Experience Team is growing and has an immediate need for passionate, energetic, customer-focused team members with a positive attitude to join our customer support environment. If you are passionate about helping others, have a strong sense of empathy, enjoy a fast paced environment, have the gift of listening and problem solving, then we want you to consider joining our amazing team!

      WHY WORK FOR US?

      • Great Pay - $16.00/hour

      • Career Growth - We offer a leadership development program where you can be promoted as early as 6 months with a pay increase

      • Training – You’ll attend a thorough, comprehensive 2 week training program

      • Benefits – Medical, Dental, Vision, wellness program and more!

      • 401k Matching

      • Paid Time Off – Ten hours per month, nine holidays annually

      • Collaborative Environment – AAA Smart Home will value your contribution to providing exceptional service to our members

      Job Description

      Essential Functions:

      • Operate automatic call distribution (ACD) telephone set and PC Windows-based applications, to accurately receive record and respond to Members’ requests
      • Properly answer and accurately process incoming telephone calls regarding service and other related areas, while demonstrating a pleasant and professional telephone manner. Take action, as necessary, to appropriately respond to a Member's needs and concerns
      • Listen and probe for additional information as necessary.  Make sound decisions concerning the prioritization of service (e.g., safety concern, extreme hardship to Member)
      • Identify situations that require special handling and coordinate with appropriate unit as necessary.
      • Accurately enter information, comments and complaints regarding Members’ needs, including any special service considerations, in the system application. Forward complaint information to appropriate support for follow-up
      • Process credit card and member billing transaction via available applications
      • Suggest cross-selling opportunities that will enhance Member's experience; promote related programs as required by the Member’s individual situation

      Knowledge/Skills/Abilities

      • Clear verbal and written communications.

      • Basic mathematical, typing (35 wpm minimum), computer (basic usage and functions) and data entry skills

      • General awareness of AAA products, and services

      • Passion for customer service

      • Ability to navigate through navigation system (Google Maps)

      • Ability to respond to customer inquiries and interact with others at a level normally acquired through the completion of a high school diploma or equivalent and two (2) years of customer service experience (preferred)

      • Effective analytical, written and oral communication skills to enable accurate completion of assignments, proper handling of problem situations and constructive interaction with others

      • Ability to work overtime and/or holidays as necessitated by business and/or weather conditions.

      • Ability to identify customer needs and recommend solutions

      • Able to work weekends

      Education & Experience / Licenses & Certification

      • High School diploma or equivalent required, college education credits preferred

      • 6 months – 2 years prior customer service experience, retail or banking is preferred

      • Bi-Lingual Spanish required

      #SAFE

      Apply Today

      Life Insurance Agent

      Las Vegas, Nevada

      We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      Essential Functions

      • Maximizes life insurance market penetration with current members and property/casualty insureds and stays vigilant for new sales opportunities. Maintains high quality production and persistency standards to assure profitable growth.  Identifies and develops sales opportunities within the community.  Follows company approved sales process in the completion of required financial, activity and sales reporting.
      • Provides life sales support and training on lead development and identification for the frontline employees, Insurance Sales Agents (P/C) and other staff who come in contact with members/ insureds.  Establishes and maintains strong working relationships with front line employees, Sales Agents and the branch management team. Notifies Agents in a timely manner of result with referred lead.  Provides leads from life insureds and other calls to Sales Agents for other products/services, i.e., membership, auto/homeowners and travel insurance.
      • Stays well-informed of changes and developments in policy and/or external practices. Attends meetings to obtain information, provide input, keep lines of communication open, stay updated and offer sales ideas when appropriate.  Keeps current in industry; maintains continuing education for licensure.
      • Develops annual business plan with input and involvement from the Life Sales Manager to meet goals and determine responsibilities, including new business life sales, quality standards, as well as building outstanding customer relationships. Reviews plan objectives and reassesses strategies to align performance relative to annual sales goals.
      • Ensures compliance with NCNU and AAA Life and regulations, as well as external regulations

      Knowledge/Skills/Abilities

      • Strong interpersonal, presentation and communication skills needed to interact with staff, members and insureds effectively
      • Ability to cultivate relationships with peers and staff; educates staff to make referrals to Life Insurance
      • Agents
      • Computer skills in basic software applications, and navigating business applications specific to life insurance
      • Demonstrated skills in selling life insurance and annuities; Skills to develop, track and effectively follow up on leads (preferred)
      • Strong knowledge in sales techniques, life product line illustrations, features and benefits (preferred)
      • Demonstrated skills in prospecting and lead generation abilities (preferred)
      • Bilingual communication skills (preferred)

      Education & Experience/Licenses & Certification

      • High School Diploma or GED
      • Valid Automobile Operator's License
      • Active State Resident Life Insurance License
      • Bachelor's degree in related area or an equivalent combination of education and experience
      • (preferred)
      • 1+ years experience in Life Insurance and/or Annuity Sales (preferred)
      • CLU, ChFC and/or LUTCF Designations (preferred)

      Work Environment/Physical Requirements

      Works in an office environment sitting at a desk, table or computer workstation for extended periods of time.  May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

      #LIFE

      Apply Today

      Life Insurance Agent

      Mountain View, California

      We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      Essential Functions

      • Maximizes life insurance market penetration with current members and property/casualty insureds and stays vigilant for new sales opportunities. Maintains high quality production and persistency standards to assure profitable growth.  Identifies and develops sales opportunities within the community.  Follows company approved sales process in the completion of required financial, activity and sales reporting.
      • Provides life sales support and training on lead development and identification for the frontline employees, Insurance Sales Agents (P/C) and other staff who come in contact with members/ insureds.  Establishes and maintains strong working relationships with front line employees, Sales Agents and the branch management team. Notifies Agents in a timely manner of result with referred lead.  Provides leads from life insureds and other calls to Sales Agents for other products/services, i.e., membership, auto/homeowners and travel insurance.
      • Stays well-informed of changes and developments in policy and/or external practices. Attends meetings to obtain information, provide input, keep lines of communication open, stay updated and offer sales ideas when appropriate.  Keeps current in industry; maintains continuing education for licensure.
      • Develops annual business plan with input and involvement from the Life Sales Manager to meet goals and determine responsibilities, including new business life sales, quality standards, as well as building outstanding customer relationships. Reviews plan objectives and reassesses strategies to align performance relative to annual sales goals.
      • Ensures compliance with NCNU and AAA Life and regulations, as well as external regulations

      Knowledge/Skills/Abilities

      • Strong interpersonal, presentation and communication skills needed to interact with staff, members and insureds effectively
      • Ability to cultivate relationships with peers and staff; educates staff to make referrals to Life Insurance
      • Agents
      • Computer skills in basic software applications, and navigating business applications specific to life insurance
      • Demonstrated skills in selling life insurance and annuities; Skills to develop, track and effectively follow up on leads (preferred)
      • Strong knowledge in sales techniques, life product line illustrations, features and benefits (preferred)
      • Demonstrated skills in prospecting and lead generation abilities (preferred)
      • Bilingual communication skills (preferred)

      Education & Experience/Licenses & Certification

      • High School Diploma or GED
      • Valid Automobile Operator's License
      • Active State Resident Life Insurance License
      • Bachelor's degree in related area or an equivalent combination of education and experience
      • (preferred)
      • 1+ years experience in Life Insurance and/or Annuity Sales (preferred)
      • CLU, ChFC and/or LUTCF Designations (preferred)

      Work Environment/Physical Requirements

      Works in an office environment sitting at a desk, table or computer workstation for extended periods of time.  May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

      #LIFE

      Apply Today

      Life Insurance Agent

      Berkeley, California

      We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      Essential Functions

      • Maximizes life insurance market penetration with current members and property/casualty insureds and stays vigilant for new sales opportunities. Maintains high quality production and persistency standards to assure profitable growth.  Identifies and develops sales opportunities within the community.  Follows company approved sales process in the completion of required financial, activity and sales reporting.
      • Provides life sales support and training on lead development and identification for the frontline employees, Insurance Sales Agents (P/C) and other staff who come in contact with members/ insureds.  Establishes and maintains strong working relationships with front line employees, Sales Agents and the branch management team. Notifies Agents in a timely manner of result with referred lead.  Provides leads from life insureds and other calls to Sales Agents for other products/services, i.e., membership, auto/homeowners and travel insurance.
      • Stays well-informed of changes and developments in policy and/or external practices. Attends meetings to obtain information, provide input, keep lines of communication open, stay updated and offer sales ideas when appropriate.  Keeps current in industry; maintains continuing education for licensure.
      • Develops annual business plan with input and involvement from the Life Sales Manager to meet goals and determine responsibilities, including new business life sales, quality standards, as well as building outstanding customer relationships. Reviews plan objectives and reassesses strategies to align performance relative to annual sales goals.
      • Ensures compliance with NCNU and AAA Life and regulations, as well as external regulations

      Knowledge/Skills/Abilities

      • Strong interpersonal, presentation and communication skills needed to interact with staff, members and insureds effectively
      • Ability to cultivate relationships with peers and staff; educates staff to make referrals to Life Insurance
      • Agents
      • Computer skills in basic software applications, and navigating business applications specific to life insurance
      • Demonstrated skills in selling life insurance and annuities; Skills to develop, track and effectively follow up on leads (preferred)
      • Strong knowledge in sales techniques, life product line illustrations, features and benefits (preferred)
      • Demonstrated skills in prospecting and lead generation abilities (preferred)
      • Bilingual communication skills (preferred)

      Education & Experience/Licenses & Certification

      • High School Diploma or GED
      • Valid Automobile Operator's License
      • Active State Resident Life Insurance License
      • Bachelor's degree in related area or an equivalent combination of education and experience
      • (preferred)
      • 1+ years experience in Life Insurance and/or Annuity Sales (preferred)
      • CLU, ChFC and/or LUTCF Designations (preferred)

      Work Environment/Physical Requirements

      Works in an office environment sitting at a desk, table or computer workstation for extended periods of time.  May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

      #LIFE

      Apply Today

      Insurance Sales Associate

      Yuba City, California

      We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      Why work for us?

      • Paid Training – Paid training. Extensive training program will help ensure a seamless transition into an Insurance Agent position. 

      • Licensing Assistance – AAA will reimburse a portion of the costs of licensure.

      • Advancement Opportunities – Opportunity to advance to an Insurance Agent within the first 60 days. 

      • No Overhead Costs – W-2 structure with dedication space in a AAA NCNU branch.

      • Compensation – Generous commission structure with the ability to earn commission on every policy. 

      • Benefits – Medical, Dental, Vision, wellness program and more!

      • 401k Matching – $1 for $1 company match up to 6% of pay.

      • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.

      • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

      Summary:

      Insurance Associates serve our Members by selling Property & Casualty and Roadside Assistance insurance that meets the Member’s needs.

      Essential Functions

      • Uses sales techniques and product knowledge to identify customer-specific needs to generate new sales, retain existing insured’s and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.

      • Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Associate’s manager.

      • Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.

      • Consistently provides all Members with a sales and service experience that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.

      • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.

      • Responds to customer inquiries and requests relating to insurance products and membership.

      • Researches and resolves customer service issues. Often assists the insured in initiating the first notice of loss on claims.

       

      Education & Experience/Licenses & Certification

      • High school diploma or GED required. Bachelor's degree in a relevant field preferred.

      • 2 to 4 years of sales experience preferred.

      • Currently possesses, or has the ability to acquire unrestricted state issued license(s) required to place property and casualty insurance within twenty-one (21) calendar days of start date. Depending on start date,  active property and casualty license(s) may be required.

      #IA            

      Apply Today

      Insurance Sales Associate

      Redwood City, California

      We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      Why work for us?

      • Paid Training – Paid training. Extensive training program will help ensure a seamless transition into an Insurance Agent position. 
      • Licensing Assistance – AAA will reimburse a portion of the costs of licensure.
      • Advancement Opportunities – Opportunity to advance to an Insurance Agent within the first 60 days. 
      • No Overhead Costs – W-2 structure with dedication space in a AAA NCNU branch.
      • Compensation – Generous commission structure with the ability to earn commission on every policy. 
      • Benefits – Medical, Dental, Vision, wellness program and more!
      • 401k Matching – $1 for $1 company match up to 6% of pa
      • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.
      • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

      Summary:

      Insurance Associates serve our Members by selling Property & Casualty and Roadside Assistance insurance that meets the Member’s needs.

      Essential Functions

      • Uses sales techniques and product knowledge to identify customer-specific needs to generate new sales, retain existing insured’s and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.
      • Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Associate’s manager.
      • Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.
      • Consistently provides all Members with a sales and service experience that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.
      • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.
      • Responds to customer inquiries and requests relating to insurance products and membership.
      • Researches and resolves customer service issues. Often assists the insured in initiating the first notice of loss on claims.

       

      Education & Experience/Licenses & Certification

      • High school diploma or GED required. Bachelor's degree in a relevant field preferred.

      • 2 to 4 years of sales experience preferred.

      • Currently possesses, or has the ability to acquire unrestricted state issued license(s) required to place property and casualty insurance within twenty-one (21) calendar days of start date. Depending on start date,  active property and casualty license(s) may be required.

      #IA

                  

      Apply Today

      Insurance Sales Associate

      Watsonville, California

      We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      Why work for us?

      • Paid Training – Paid training. Extensive training program will help ensure a seamless transition into an Insurance Agent position. 
      • Licensing Assistance – AAA will reimburse a portion of the costs of licensure.
      • Advancement Opportunities – Opportunity to advance to an Insurance Agent within the first 60 days. 
      • No Overhead Costs – W-2 structure with dedication space in a AAA NCNU branch.
      • Compensation – Generous commission structure with the ability to earn commission on every policy. 
      • Benefits – Medical, Dental, Vision, wellness program and more!
      • 401k Matching – $1 for $1 company match up to 6% of pay.
      • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

      Summary:

      Insurance Associates serve our Members by selling Property & Casualty and Roadside Assistance insurance that meets the Member’s needs.

      Essential Functions

      • Uses sales techniques and product knowledge to identify customer-specific needs to generate new sales, retain existing insured’s and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.
      • Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Associate’s manager.
      • Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.
      • Consistently provides all Members with a sales and service experience that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.
      • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.
      • Responds to customer inquiries and requests relating to insurance products and membership.
      • Researches and resolves customer service issues. Often assists the insured in initiating the first notice of loss on claims.

       

      Education & Experience/Licenses & Certification

      • High school diploma or GED required. Bachelor's degree in a relevant field preferred.

      • 2 to 4 years of sales experience preferred.

      • Currently possesses, or has the ability to acquire unrestricted state issued license(s) required to place property and casualty insurance within twenty-one (21) calendar days of start date. Depending on start date,  active property and casualty license(s) may be required.

      #IA

                  

      Apply Today

      Automotive Repair Technician

      Chandler, Arizona

      We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      Why Work With Us!

      • 12 Valley locations and 2 Tucson locations, new sites coming in 2021
      • Sign on Bonus - $2,500
      • Great Pay – $35K to $120K DOE, Hourly Pay, Wrench Rate with bonus and incentive plans
      • Exceptional benefits within 30 days of hire, with employee contribution to medical/Dental/Vision premiums
      • 401K Matching $1 to $1 up to 6% annually
      • 15 Paid Days off and no Sunday work hours (20 days after 1 year)
      • Tuition reimbursement for additional ASE Certifications
      • Clean well equipped shops with high car count
      • A free AAA Membership and numerous employee discounts

      Job Responsibilities:

      • Performs work that is indicated on Approved Repair Orders.

      • Performs only needed and or customer requested services on vehicles. 

      • Performs all repairs according to MAP (Motorist Assurance Program), OEM (Original Equipment Manufacturers) or accepted industry standard procedures

      • Assures all repairs are for the benefit of the member/customer. 

      • Test drives all vehicles when practical for any/all performance or drivability concerns before performing work

        • Exception: when unsafe or vehicle not drivable

        • Retest drives after repairs completed to verify that repair solved defined problems

      • Maintains clean and safe work environment; cleans spills and debris immediately to reduce hazards

      • Maintain company provided equipment and machinery

      • Follows company and industry safety rules and regulations

      • Reports all unsafe conditions to supervisor including but not limited to lifts, overhead doors, and equipment

      • Attends all required training, seeks additional training to maintain and increase effectiveness

      • Keeps up to date on industry trends and repair procedures. 

      • Attends and successfully completes at least 24 hours of continuing auto repair training per year sponsored and/or provided by the club. 

      • Maintains customer vehicles in regard to cleanliness and does not tune or otherwise adjust any controls within the vehicle.

      • Verifies as soon as practicable that parts ordered for the vehicle assigned to them are correct.

      • Performs digital inspection and documents to their full potential. Notates all pertinent information into the shop inspection or management system, attaches all photos or videos to illustrate repairs or needs to the inspection. 

      • Assures all comeback related repairs are prioritized as directed by manager or lead. 

      • Communicates effectively as necessary with manager, service advisors and other technicians to contribute to the overall performance of the location 

      • Responsible for the safety and accuracy of all repairs made and or systems inspected to assure vehicle is as safe or more safe condition as was prior to work commencing

      • Performs other related duties as assigned.

      • Note: May require travel to different locations on an as needed basis

      Knowledge/Skills/Abilities

      • Effective verbal and written communication skills in the language(s) required for the role, as justified for business necessity

      • Effective organization, interpersonal and negotiation skills

      • Ability to work scheduled hours as necessitated by business need

      • Math and computer skills with experience using software applications including word processing, browsers, and email

      • Member service focus

      • Ability to drive vehicles equipped with manual transmission

      • Knowledge of equipment/tool operation and diagnostic/repair procedures

      • Maintains 100% productivity as measured by dividing hours worked by labor hours flagged

      Education & Experience/ Licenses & Certifications

      • High School diploma or equivalent certification (GED)

      • Valid driver license and acceptable driving record

      • At least four  years experience as an automobile technician 

      • ASE Master Tech with L1 certification level or equivalent OEM certifications and fulfills ASE requirement within one year of hire. .

      • Smog Repair and Testing Certification preferred (CA only)

      Work Environment/Physical Requirements

      • Ability to lift and or carry up to 50lbs

      • Standing, bending, kneeling, pushing, reaching, lifting, climbing ladders

      • Exposure to loud noises

      #MCC

      Apply Today

      Insurance Sales Associate

      Gilroy, California

      We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      Why work for us?

      • Paid Training – Paid training. Extensive training program will help ensure a seamless transition into an Insurance Agent position. 
      • Licensing Assistance – AAA will reimburse a portion of the costs of licensure.
      • Advancement Opportunities – Opportunity to advance to an Insurance Agent within the first 60 days. 
      • No Overhead Costs – W-2 structure with dedication space in a AAA NCNU branch.
      • Compensation – Generous commission structure with the ability to earn commission on every policy. 
      • Benefits – Medical, Dental, Vision, wellness program and more!
      • 401k Matching – $1 for $1 company match up to 6% of pay.
      • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.
      • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

      Summary:

      Insurance Associates serve our Members by selling Property & Casualty and Roadside Assistance insurance that meets the Member’s needs.

      Essential Functions

      • Uses sales techniques and product knowledge to identify customer-specific needs to generate new sales, retain existing insured’s and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.
      • Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Associate’s manager.
      • Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.
      • Consistently provides all Members with a sales and service experience that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.
      • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.
      • Responds to customer inquiries and requests relating to insurance products and membership.
      • Researches and resolves customer service issues. Often assists the insured in initiating the first notice of loss on claims.

       

      Education & Experience/Licenses & Certification

      • High school diploma or GED required. Bachelor's degree in a relevant field preferred.

      • 2 to 4 years of sales experience preferred.

      • Currently possesses, or has the ability to acquire unrestricted state issued license(s) required to place property and casualty insurance within twenty-one (21) calendar days of start date. Depending on start date,  active property and casualty license(s) may be required.

      #IA

                  

      Apply Today

      Insurance Sales Associate

      Capitola, California

      We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      Why work for us?

      • Paid Training – Paid training. Extensive training program will help ensure a seamless transition into an Insurance Agent position. 
      • Licensing Assistance – AAA will reimburse a portion of the costs of licensure.
      • Advancement Opportunities – Opportunity to advance to an Insurance Agent within the first 60 days. 
      • No Overhead Costs – W-2 structure with dedication space in a AAA NCNU branch.
      • Compensation – Generous commission structure with the ability to earn commission on every policy. 
      • Benefits – Medical, Dental, Vision, wellness program and more!
      • 401k Matching – $1 for $1 company match up to 6% of pay.
      • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

      Summary:

      Insurance Associates serve our Members by selling Property & Casualty and Roadside Assistance insurance that meets the Member’s needs.

      Essential Functions

      • Uses sales techniques and product knowledge to identify customer-specific needs to generate new sales, retain existing insured’s and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.
      • Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Associate’s manager.
      • Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.
      • Consistently provides all Members with a sales and service experience that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.
      • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.
      • Responds to customer inquiries and requests relating to insurance products and membership.
      • Researches and resolves customer service issues. Often assists the insured in initiating the first notice of loss on claims.

       

      Education & Experience/Licenses & Certification

      • High school diploma or GED required. Bachelor's degree in a relevant field preferred.

      • 2 to 4 years of sales experience preferred.

      • Currently possesses, or has the ability to acquire unrestricted state issued license(s) required to place property and casualty insurance within twenty-one (21) calendar days of start date. Depending on start date,  active property and casualty license(s) may be required.

      #IA

                  

      Apply Today

      Insurance Associate

      Ogden, Utah

      We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      Why work for us?

      • Paid Training – Paid training. Extensive training program will help ensure a seamless transition into an Insurance Agent position. 
      • Licensing Assistance – AAA will reimburse a portion of the costs of licensure.
      • Advancement Opportunities – Opportunity to advance to an Insurance Agent within the first 60 days. 
      • No Overhead Costs – W-2 structure with dedication space in a AAA NCNU branch.
      • Compensation – Generous commission structure with the ability to earn commission on every policy. 
      • Benefits – Medical, Dental, Vision, wellness program and more!
      • 401k Matching – $1 for $1 company match up to 6% of pay.
      • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.
      • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

      Summary:

      Insurance Associates serve our Members by selling Property & Casualty and Roadside Assistance insurance that meets the Member’s needs.

      Essential Functions

      • Uses sales techniques and product knowledge to identify customer-specific needs to generate new sales, retain existing insured’s and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.
      • Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Associate’s manager.
      • Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.
      • Consistently provides all Members with a sales and service experience that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.
      • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.
      • Responds to customer inquiries and requests relating to insurance products and membership.
      • Researches and resolves customer service issues. Often assists the insured in initiating the first notice of loss on claims.

       

      Education & Experience/Licenses & Certification

      • High school diploma or GED required. Bachelor's degree in a relevant field preferred.

      • 2 to 4 years of sales experience preferred.

      • Currently possesses, or has the ability to acquire unrestricted state issued license(s) required to place property and casualty insurance within twenty-one (21) calendar days of start date. Depending on start date,  active property and casualty license(s) may be required.

      #IA

                  

      Apply Today

      Insurance Associate

      Billings, Montana

      We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      Why work for us?

      • Paid Training – Paid training. Extensive training program will help ensure a seamless transition into an Insurance Agent position. 
      • Licensing Assistance – AAA will reimburse a portion of the costs of licensure.
      • Advancement Opportunities – Opportunity to advance to an Insurance Agent within the first 60 days. 
      • No Overhead Costs – W-2 structure with dedication space in a AAA NCNU branch.
      • Compensation – Generous commission structure with the ability to earn commission on every policy. 
      • Benefits – Medical, Dental, Vision, wellness program and more!
      • 401k Matching – $1 for $1 company match up to 6% of pay.
      • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.
      • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

      Summary:

      Insurance Associates serve our Members by selling Property & Casualty and Roadside Assistance insurance that meets the Member’s needs.

      Essential Functions

      • Uses sales techniques and product knowledge to identify customer-specific needs to generate new sales, retain existing insured’s and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.
      • Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Associate’s manager.
      • Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.
      • Consistently provides all Members with a sales and service experience that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.
      • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.
      • Responds to customer inquiries and requests relating to insurance products and membership.
      • Researches and resolves customer service issues. Often assists the insured in initiating the first notice of loss on claims.

       

      Education & Experience/Licenses & Certification

      • High school diploma or GED required. Bachelor's degree in a relevant field preferred.

      • 2 to 4 years of sales experience preferred.

      • Currently possesses, or has the ability to acquire unrestricted state issued license(s) required to place property and casualty insurance within twenty-one (21) calendar days of start date. Depending on start date,  active property and casualty license(s) may be required.

      #IA

                  

      Apply Today

      Tow Service and Battery/Light Service

      Rancho Cordova, California

      We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.


       

      Why Work For Us?

      • Great Pay - with the opportunity for increases when performance skill blocks are achieved

      • Training – You’ll attend a thorough, comprehensive, training program

      • Benefits – Medical, Dental, Vision, wellness program and more!

      • 401k Matching – $1 for $1 company match up to 6% of pay

      • Paid Time Off- Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities

      • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

      Summary:

      Essential Functions

      • Driving and operating a service vehicle (i.e. flat tire changes, lock-out, fuel delivery services, etc.)

      • On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving

      • Leverages sales skills for offering products and services from AAA to member during service interaction

      • Utilizing on-board computer, radio communications, and mapping systems

      • Completion of daily paperwork (i.e. call-logs, battery invoices, cash receipts, etc.)

      ​Knowledge/Skills/Abilities 

      • Clear and proficient verbal and written communication even under pressure

      • Common knowledge of vehicle components and the common reasons for vehicle failure

      • Demonstrates problem solving and listening skills to evaluate member safety as well as the ability to discern safety issues and respond appropriately

      • Ability to drive a manual/automatic shift vehicle

      Education & Experience/Licenses & Certification

      • Two (2) years of experience in a customer contact role

      • Education and training. I.E.: AAA Compliance Training, RPST,TSAAC, Lock-out, PSP, Battery Service Training

      • Vocational technical automotive training/certification or equivalent experience (preferred)

      • ASE (Automotive Service Excellence) certification(preferred)


       

      Work Environment/Physical Requirements

      Works outdoors at vehicle sites when servicing vehicles. Lifting and carrying tires and parts, weighing up to 50 pounds, several times a day; bending, kneeling and stooping as required for service calls. Works in all weather and all traffic conditions. Vehicle recovery sites may be wet, messy and hazardous.  Service Providers are required to provide a photograph for identification purposes.

      #ERS

      Apply Today

      Tow and Light Service Driver

      San Rafael, California

      We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.


       

      Why Work For Us?

      • Great Pay - with the opportunity for increases when performance skill blocks are achieved

      • Training – You’ll attend a thorough, comprehensive, training program

      • Benefits – Medical, Dental, Vision, wellness program and more!

      • 401k Matching – $1 for $1 company match up to 6% of pay

      • Monthly Bonuses!

      • Paid Time Off- Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities

      • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

      Essential Functions

      • Driving and operating a service vehicle (i.e. flat tire changes, lock-out, fuel delivery services, etc.)

      • On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving

      • Leverages sales skills for offering products and services from AAA to member during service interaction

      • Utilizing on-board computer, radio communications, and mapping systems

      • Completion of daily paperwork (i.e. call-logs, battery invoices, cash receipts, etc.)

      ​Knowledge/Skills/Abilities 

      • Clear and proficient verbal and written communication even under pressure

      • Common knowledge of vehicle components and the common reasons for vehicle failure

      • Demonstrates problem solving and listening skills to evaluate member safety as well as the ability to discern safety issues and respond appropriately

      • Ability to drive a manual/automatic shift vehicle

      Education & Experience/Licenses & Certification

      • Two (2) years of experience in a customer contact role

      • Education and training. I.E.: AAA Compliance Training, RPST,TSAAC, Lock-out, PSP, Battery Service Training

      • Vocational technical automotive training/certification or equivalent experience (preferred)

      • ASE (Automotive Service Excellence) certification(preferred)


       

      Work Environment/Physical Requirements

      Works outdoors at vehicle sites when servicing vehicles. Lifting and carrying tires and parts, weighing up to 50 pounds, several times a day; bending, kneeling and stooping as required for service calls. Works in all weather and all traffic conditions. Vehicle recovery sites may be wet, messy and hazardous.  Service Providers are required to provide a photograph for identification purposes.

      #ERS

      Apply Today

      Tow and Light Service Driver

      Sacramento, California

      We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.


       

      Why Work For Us?

      • Great Pay - $17/hr with the opportunity for increases when performance skill blocks are achieved

      • Training – You’ll attend a thorough, comprehensive, training program

      • Benefits – Medical, Dental, Vision, wellness program and more!

      • 401k Matching – $1 for $1 company match up to 6% of pay

      • Monthly Bonuses!

      • Paid Time Off- Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities

      • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

      Essential Functions

      • Driving and operating a service vehicle (i.e. flat tire changes, lock-out, fuel delivery services, etc.)

      • On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving

      • Leverages sales skills for offering products and services from AAA to member during service interaction

      • Utilizing on-board computer, radio communications, and mapping systems

      • Completion of daily paperwork (i.e. call-logs, battery invoices, cash receipts, etc.)

      ​Knowledge/Skills/Abilities 

      • Clear and proficient verbal and written communication even under pressure

      • Common knowledge of vehicle components and the common reasons for vehicle failure

      • Demonstrates problem solving and listening skills to evaluate member safety as well as the ability to discern safety issues and respond appropriately

      • Ability to drive a manual/automatic shift vehicle

      Education & Experience/Licenses & Certification

      • Two (2) years of experience in a customer contact role

      • Education and training. I.E.: AAA Compliance Training, RPST,TSAAC, Lock-out, PSP, Battery Service Training

      • Vocational technical automotive training/certification or equivalent experience (preferred)

      • ASE (Automotive Service Excellence) certification(preferred)


       

      Work Environment/Physical Requirements

      Works outdoors at vehicle sites when servicing vehicles. Lifting and carrying tires and parts, weighing up to 50 pounds, several times a day; bending, kneeling and stooping as required for service calls. Works in all weather and all traffic conditions. Vehicle recovery sites may be wet, messy and hazardous.  Service Providers are required to provide a photograph for identification purposes.

      #ERS

      Apply Today

      Warehouse Specialist

      Scottsdale, Arizona

      We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      ESSENTIAL FUNCTIONS:

      This position supports Install and Service techs and Advisors/PMs with on time ordering and fulfillment for Job parts request. Supports office ordering and invoicing as needed or requested. Helps maintain warehouse stocking levels, inventory management and general upkeep. Vendor and customer support. Supports staff when warehouse manager is not available

      RESPONSIBILITIES/JOB DUTIES:

      • Reviews Purchasing email inbox for parts request for Service tickets and Install Jobs, with review of Job queue for Install and SAFE orders to best determine method of fulfillment; utilizing warehouse stock or creating and submitting purchase orders for items not in stock or not regularly stocked in the warehouse

      • Pulls items from stock and stages in proper staging area dependent on request/Job schedule, Reviewing job pallets or parts request for items needing to be ordered; working with Advisors, Area Foremen, Coordination staff and researching where to best purchase items from for price and quickest availability

      • Stock and Expense part ordering; checking stock levels of parts needing to be ordered, verifying validity of Min/Max stocking levels, creating and submitting purchase orders, tracking status of fulfillment from vendors. Will Call invoicing and ordering as needed or requested by accounting

      • Performing cycle counts and inventory audits to maintain accuracy of on hand stock and proper stocking levels; reviewing parts to ensure they can be used before their warranty period has passed

      • Processing returns for items from stock that have or are getting ready to expire, items ordered for jobs that were not used, not needed, miss-ordered, damaged or not in proper working condition; working with vendors and techs to ensure proper returns are processed and RMA’s obtained

      • Maintain 5S procedures and upkeep of warehouse; sweeping, general cleaning and assisting with stock location and put away of stock and material ordered for jobs/service tickets

      • Supporting other areas/positions in warehouse as needed; receiving, driving, service, etc.

      Why Work For Us

      • Benefits – Medical, Dental, Vision, wellness program and more!

      • 401k Matching – $1 for $1 company match up to 6% of pay

      • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan

      • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities

      • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

      KNOWLEDGE AND SKILLS:

      2 -3 years’ experience warehousing and logistics (or equivalent with inventory management)  

      EDUCATION, KNOWLEDGE, SKILLS, COMPETENCIES, CERTIFICATIONS/LICENSES:

      High School diploma or GED (required)

      Basic computer knowledge and understanding (required)

      Will need to pass a forklift certification class and on hand testing

      MS office & GSuite (desired)

      Exceptional customer service skills (required)

      WORKING ENVIRONMENT/ MINIMUM PHYSICAL REQUIREMENTS

      Physical requirements; standing, sitting, bending and lifting, need to be able to lift and carry 25 pounds (up to 50 pounds), Long periods looking at a computer screen.

      Apply Today

      Warehouse Specialist

      Tempe, Arizona

      We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      ESSENTIAL FUNCTIONS:

      This position supports warehouse and logistics with on time ordering and fulfillment of parts and materials for installation jobs, service tickets, stock replenishment and other support request. Managing dealer inventory support and inventory control by working with dealer for proper stock levels and current on hand inventory. Supports office ordering and invoicing as needed or requested. Helps maintain warehouse stocking levels, inventory management and general upkeep. Vendor and customer support. Supports staff when warehouse manager is not available.

      RESPONSIBILITIES/JOB DUTIES:

      • Reviews purchasing email inbox for Dealer request, parts issuing, additional replenishment requests and dealer acknowledgement of inventory receipt. Creates transfer reports to replenish dealer inventory and verifies with dealer

      • Reviewing Inventory manifest submitted by dealers; comparing current on hand inventory recorded in system to counts provided by dealer, will assess and work with dealer to investigate discrepancies, allocating or issuing to depts. as needed per procedure

      • Reviews Purchasing email inbox for parts request for Service tickets and Install Jobs, with review of Job queue for Install and SAFE orders to best determine method of fulfillment; utilizing warehouse stock or creating and submitting purchase orders for items not in stock or not regularly stocked in the warehouse

      • Stock and Expense part ordering; checking stock levels of parts needing to be ordered, verifying validity of Min/Max stocking levels, creating and submitting purchase orders, tracking status of fulfillment from vendors. Will Call invoicing and ordering as needed or requested by accounting

      • Assisting with cycle counts and inventory audits to maintain accuracy of on hand stock and proper stocking levels; reviewing parts to ensure they can be used before their warranty period has passed

      • Maintain 5S procedures and upkeep of warehouse; sweeping, general cleaning and assisting with stock location and put away of stock and material ordered for jobs/service tickets

      • Supporting other areas/positions in warehouse as needed


      Why Work For Us

      • Benefits – Medical, Dental, Vision, wellness program and more!

      • 401k Matching – $1 for $1 company match up to 6% of pay

      • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan

      • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities

      • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

      KNOWLEDGE AND SKILLS:

      2 -3 years’ experience warehousing and logistics (or equivalent with inventory management)  

      EDUCATION, KNOWLEDGE, SKILLS, COMPETENCIES, CERTIFICATIONS/LICENSES:

      High School diploma or GED (required)

      Basic computer knowledge and understanding (required)

      MS office & GSuite (desired)

      Exceptional customer service skills (required)

      WORKING ENVIRONMENT/ MINIMUM PHYSICAL REQUIREMENTS

      Physical requirements; standing, sitting, bending and lifting, need to be able to lift and carry 25 pounds (up to 50 pounds), Long periods looking at a computer screen.

      #LYN

      Apply Today

      Repair Technician II

      Vacaville, California

      We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      External 

      At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.


       

      Why Work For Us?

      • Great Pay with the opportunity for increases when performance skill blocks are achieved

      • Benefits – Medical, Dental, Vision, wellness program and more!

      • 401k Matching – $1 for $1 company match up to 6% of pay

      • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan

      • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities

      • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members


       

      Summary  

       

      Essential Functions

       

      • Completes all automotive maintenance and repairs at an expert level: engine repair, gas and diesel, automatic transmission/trans axle diagnosis and repair, manual transmission/ trans axle diagnosis and repair, suspension and steering  diagnosis and repair, brakes diagnosis and repair, including ABS/ traction control, electrical diagnosis and repair, heating and air conditioning diagnosis and repair, engine performance diagnosis and repair.

      • Assists all other Technicians in the shop as needed and oversees all comeback/recheck work for proper repair.

      • Maintains in-depth knowledge of specialized skills, and continue to develop additional technical skills, to enable flexibility in work assignments.

      • Maintains a clean, well-organized work area. Properly maintains tools and equipment and follow safety procedures as outlined in the safety information supplied by each equipment manufacturer and corporate safety policies.

      • Organizes the work presented and plan for the highest efficiency in the performance of all job functions, including vehicle movement.

      • Accurately performs repairs and maintenance on all vehicles presented in a professional manner, as specified in manufacturer-designed procedures or accepted industry practices.

       

      Knowledge/Skills/Abilities 

       

      • Advanced knowledge of PC-based automotive computer equipment and software applications.

      • Effective organizational and analytical skills, along with effective written and oral communication skills to enable accurate completion of assignments and effective interaction with others.

      • Ability to adjust work schedule and priorities to meet business needs.

      • Bilingual communication skills (preferred)

      Education & Experience / Licenses & Certification

      • Diagnostic skills

      • 5+ yrs experience inspecting and repairing cars and light trucks.

      • Must possess and maintain a valid driver’s license with a satisfactory driving record and the ability to operate passenger vehicles and light and medium-duty trucks with automatic and manual transmissions.

       

      Education & Experience/Licenses & Certification

      • High school or equivalent required. Automotive trade school certification or equivalent preferred.

      • Must be ASE Master Technician with L1 Certification

      • EPA Certified in Refrigerant Recovery

      • Advanced Smog License

      • ASE A9,  and X1 a plus


       

      Work Environment/Physical Requirements

       

      Lifting and carrying tires and parts, weighing up to 50 pounds, several times a day; bending and kneeling to vacuum and clean vehicles; pushing cars several times a month; and climbing ladders to retrieve parts several times a day. Some exposure to loud noises every day for up to 30 minutes at a time from air tools and auto repair equipment. A percent of time is spent traveling by car to pick up parts.

      Apply Today

      Sr. Account Rep, Commercial Sales

      Tempe, Arizona

      We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      AAA recently acquired SafeGuard, the 11th largest smart home security company in the United States, with the vision to become the most trusted brand in this industry.  Safeguard, has been Protecting Arizona families and businesses for over 50 years; we are Arizona's largest locally-operated security provider. With an A+ Better Business Bureau Ranking, we prove every day that we love being there for and helping our customers.  We work hard to create an environment where you can thrive and use your skills and talents to help us deliver legendary Customer Service. You’ll help positively impact every homeowner and the communities that we serve, too.

      RESPONSIBILITES:

      Accomplish day-to-day responsibilities for the AAA Smart Business Commercial Sales initiatives by building account level corporate relationships for building customer units and sales opportunities. The common sales goal is to develop and present the AAA Smart Business portfolio; gates, guards and patrol solutions and services for continued AAA branding in their dedicated day to day assignments driving new member acquisition, increasing revenue and market share in multiple AZ territories.

       

      This role requires exceptional communication and report presentation and analytical skills. Position involves establishing goal oriented results with the Director of Commercial Sales in addition to support to the Smart Business commercial sales consultant team, as follows:

      • Presenting new AAA Smart Business opportunities with HOA’s and Property Management Companies.

      • Complete comprehension of sales knowledge for the commercial gate construction, service and maintenance industry.  Guard and Patrol sales knowledge is also required and part of the strategy planning for the division.

      • Planning and preparing presentations (PowerPoint).

      • Communicating new developments and AAA partnerships to prospective clients.

      • Writing weekly sales reports analysis and activities.

      • Providing management with daily updates and sales information.

      Why work for us?

      • Job Stability - Strong AAA Brand

      • Great Benefits - Medical/Dental/Vision

      • Retirement - 401k matching up to 3%

      • Work/Life Balance - PTO 3 Weeks + 9 paid holidays

      JOB DUTIES:

      • Lead sales growth of the AAA Smart Business Gates, Guards and Patrol sales and services

      • Generate new opportunities, research leads and establish corporate presence with top level HOA and Property Management relationships to achieve long-term client and partner relationships

      • Collaborate with leadership, management, design and sales team to ensure that all sales requirements are met

      • Develop growth strategies and plans with Director of Commercial Sales

      • Increase client customer base, adding units

      • Prepare customized business proposals

      • Negotiate contracts

      • Research organizations and network to source new opportunities

      • Increase the value of current customer’s base, expanding additional services

      • Hand on pulse of trends for innovative opportunities to increase sales

      QUALIFICATIONS:

      • Requires an in-depth knowledge of gates, guards and patrol, services and value propositions.

      • Excellent communication, training, networking and relationship management skills.

      • Ability to develop and build top level relationships; manage opposition through difficult situations and customer issues.

      • Self-motivated and ability to work with minimal daily supervision; strong organizational skills.

      • Collaboration and strong account management skills.

      • Commercial project management skills.

      • Computer skills, MS Word, Power Point, Spreadsheets, G-Suite.

      • CRM knowledge with Sales Force.

      • Bachelor’s degree or equal 4 years’ experience in sales and or account rep management.

      • Must have proven sales relationships at minimal resulting in revenue of $500,000 YOY.

      • Must have clean driver’s license and driving record.

      Working Environment/Physical Requirements:

      • Reliable personal vehicle

      • Ability to drive long distances (up to 200 miles in one day)

      • Ability to work from your personal vehicle through the day

      • Ability to lift up to 25 lbs

      • Ability to work from home

      #LYN

      Apply Today

      Tow and Battery/Light Service

      Las Vegas, Nevada

      We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.


       

      Why Work For Us?

      • Great Pay - with the opportunity for increases when performance skill blocks are achieved

      • Training – You’ll attend a thorough, comprehensive, training program

      • Benefits – Medical, Dental, Vision, wellness program and more!

      • 401k Matching – $1 for $1 company match up to 6% of pay

      • Monthly bonus potential

      • Paid Time Off- Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities

      • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

      Essential Functions

      • Driving and operating a service vehicle (i.e. flat tire changes, lock-out, fuel delivery services, etc.)

      • On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving

      • Leverages sales skills for offering products and services from AAA to member during service interaction

      • Utilizing on-board computer, radio communications, and mapping systems

      • Completion of daily paperwork (i.e. call-logs, battery invoices, cash receipts, etc.)

      ​Knowledge/Skills/Abilities 

      • Clear and proficient verbal and written communication even under pressure

      • Common knowledge of vehicle components and the common reasons for vehicle failure

      • Demonstrates problem solving and listening skills to evaluate member safety as well as the ability to discern safety issues and respond appropriately

      • Ability to drive a manual/automatic shift vehicle

      Education & Experience/Licenses & Certification

      • Two (2) years of experience in a customer contact role

      • Education and training. I.E.: AAA Compliance Training, RPST,TSAAC, Lock-out, PSP, Battery Service Training

      • Vocational technical automotive training/certification or equivalent experience (preferred)

      • ASE (Automotive Service Excellence) certification(preferred)


       

      Work Environment/Physical Requirements

      Works outdoors at vehicle sites when servicing vehicles. Lifting and carrying tires and parts, weighing up to 50 pounds, several times a day; bending, kneeling and stooping as required for service calls. Works in all weather and all traffic conditions. Vehicle recovery sites may be wet, messy and hazardous.  Service Providers are required to provide a photograph for identification purposes.

      Apply Today

      Sales Associate - Identity Champion

      Clearfield, Utah

      We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      At A3 Labs we come to work to dream, design and define how we will live and move into the future. We exist to harness these forces for the benefit of Members and future generations, humanizing disruptive change for the betterment of the communities we serve. We’re looking for bright, passionate, and collaborative people to join our tight-knit team as we innovate in the spirit of service.   

      Why Work For Us?

      Impact. Lead the charge in mobility as a service movement and enable people’s lives to improve through the sharing economy. Leverage the best of an established 115 year-old not for profit combined with start-up speed and agility to create real and meaningful impact.

      Recognition. We offer a competitive total compensation package including base salary, annual performance bonuses, benefits, and 401(k) Company match with additional discretionary contribution potential.

      Lifestyle. We do honorable work, and we practice our values: humility, integrity, teamwork, and service. You’ll have the security of a larger organization but you’ll move at startup speed.

      Summary

      The Identity Champion (IDC) Sales Associate serve our Members by selling and servicing Identity Champion memberships. Sales Associates thoughtfully assist our Members to acquire, maintain and make the most of their membership in AAA Identity Champion. IDC Sales Associates use sales techniques and product knowledge to identify customer-specific needs to generate new sales and upsell to prospective and current Identity Champion Members, effectively overcoming objections to close the sale.

      Consistently provides a sales experience that enhances the Member’s affinity to the AAA brand and results in greater Member satisfaction and loyalty.

      Essential Functions

      • Uses sales techniques and product knowledge to identify customer-specific needs to generate new sales to prospective and current Members. Effectively overcomes objections to close the sale.

      • Works to meet or exceed targets assigned by the Sales Agent’s manager.

      • Consistently provides a service experience that enhances the Member’s affinity to the AAA brand and results in greater Member satisfaction and loyalty.

      • Proactively solicits new Identity Champion sales by handling inbound calls, performing outbound calls, working marketing lists, and cross-selling/up-selling new and existing Members

      Knowledge/Skills/Abilities

      • Possesses sales skills effectively employed in the tracking, following up on and closing of assigned leads.

      • Knowledge of desktop systems including but not limited to Microsoft Office software applications.

      • Problem-solving - Identifies problems, lists the possible solutions, evaluates options, and selects options to find solutions to problems. Designs solutions. (Intermediate)

      • Data Entry - Proficient typing skills. Computer skills and a knowledge of relevant software packages. Basic literacy and numeracy skills. (Intermediate)

      Education & Experience/Licenses & Certification

      • High school diploma or GED required. Bachelor's degree in relevant field preferred.

      • 1 to 3 years of sales experience required. Insurance industry and/or call center work experience preferred.

      • Proven ability to develop rapport via phone interactions (Preferred)

      Apply Today

      Finance Analyst, Entry

      Berkeley, California

      We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      Why Work For Us?

      • Benefits – Medical, Dental, Vision, wellness program and more!
      • 401k Matching – $1 for $1 company match up to 6% of pay
      • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan
      • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
      • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

      Summary

      Work on financial planning and the preparation of operating budgets, which involve activities that are critical to the organization. 

      Essential Functions

      • Expected to provide internal clients with a level of expertise (i.e. question assumptions, ask clarifying questions to analyze validity of work).
      • Provides analysis of key assumptions, reviews plans and budgets for consistency.
      • Must be able to point out and correct errors, faulty assumptions.  May suggest changes in approach. Develops effective presentation materials for Manager and to present to Manager.
      • Works with others to implement solutions, strategies and actions to Manager or others within Finance (may also be internal client). 
      • Interprets the contents of financial statements and reports. May need to create pro-forma information to the extent that it is not readily available. 
      • Maintains the appropriate standard reports, models, and operating procedures.
      • Documents existing policy, procedures, and processes and increases knowledge of unit deliverables.

      Knowledge/Skills/Abilities

      • Ability to understand, apply, and interpret broad financial concepts as well as accounting concepts, including analysis of financial statements.
      • Analyst to seek development through outside courses or materials (preferred).
      • Strong mathematical, analytical and organizational skills needed.
      • Basic business writing skills needed.

      Education & Experience / Licenses & Certification

      • Bachelor's degree in related area or an equivalent combination of education and experience.
      • 0 years of experience conducting financial and/or business analysis.
      Apply Today

      Customer Service Representative - NIGHTSHIFT 10pm - 7am - Work From Home - Utah

      Clearfield, Utah

      We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      AAA Member Experience Team is growing and has an immediate need for passionate, energetic, customer-focused team members with a positive attitude to join our customer support environment. If you are passionate about helping others, have a strong sense of empathy, enjoy a fast paced environment, have the gift of listening and problem solving, then we want you to consider joining our amazing team!  

      WHY WORK FOR US?

      • Great starting pay $16.00/hour + an additional $1.00 differential for nightshift

      • Career Growth - We offer a leadership development program where you can be promoted as early as 6 months with a pay increase

      • Training – You’ll attend a thorough, comprehensive 2 week training program & gain technical skills working with and troubleshooting state of the art equipment and software.

      • Benefits – Medical, Dental, Vision, wellness program and more!

      • 401k Matching

      • Paid Time Off – Ten hours per month, nine holidays annually

      • Job Stability – We’re not going anywhere. AAA has been around for over a century and we have not had a single layoff during these uncertain times!

      • While this is a fully remote position, each team adheres to a specific location strategy, which allows them to work more effectively together. Therefore, the candidate should reside in or near Clearfield, Utah

      Essential Functions

      • Customer​ ​Service​ ​-​ ​Ability​ ​to​ ​deliver​ ​best-in-class​ ​experience​ ​through​ ​listening,​ ​attentiveness,​ ​patience​ ​and communication​ ​skills.

      • Problem-Solving​ ​-​ ​Identify​ ​problems,​ ​think​ ​on​ ​your​ ​feet,​ ​evaluate​ ​the​ ​options,​ ​find​ ​possible​ ​solutions,​ ​and select​ ​the​ ​best​ ​solution​ ​with​ ​the​ ​member.

      • Data​ ​Entry/Computer​ ​Skills​ ​-​ ​Proficient​ ​typing​ ​with​ ​a​ ​knowledge​ ​of​ ​basic​ ​literacy​ ​and​ ​numeracy​ ​skills​ ​in​ ​order to​ ​ ​effectively​ ​communicate​ ​via​ ​email​ ​with​ ​the​ ​member.

      • Passion​ ​and​ ​Drive​ ​-​ ​ ​Do​ ​what​ ​it​ ​takes​ ​to​ ​get​ ​the​ ​job​ ​done​ ​with​ ​the​ ​best​ ​needs​ ​of​ ​the​ ​member​ ​in​ ​mind.

      Knowledge/Skills/Abilities

      • Help​ ​Members​ ​get​ ​comfortable​ ​with​ ​our​ ​fun​ ​little​ ​cars

      • Walk​ ​Members​ ​through​ ​our​ ​user​ ​friendly​ ​mobile​ ​app

      • Screen​ ​applicants​ ​with​ ​special​ ​ID​ ​software​ ​tools​ ​for​ ​instant​ ​approval​ ​and​ ​access​ ​to​ ​the​ ​service

      • Dispatch​ ​our​ ​fleet​ ​support​ ​team​ ​in​ ​each​ ​market​ ​to​ ​troubleshoot​ ​vehicle​ ​or​ ​hardware​ ​issues

      • Resolve​ ​complex​ ​or​ ​sensitive​ ​Member​ ​account​ ​issues​ ​via​ ​phone​ ​and​ ​email

      • Document​ ​reported​ ​accidents​ ​and​ ​file​ ​with​ ​our​ ​claims​ ​handling​ ​team

      Education & Experience/Licenses & Certification

      • High School Diploma or GED (Required)

      • Customer Service Experience (Required)

      • Bi-lingual Communication Skills (Preferred)

      • Experience reading maps and navigating directions (Preferred)

      • Proven ability to develop rapport via phone interactions (Preferred)

      #GIG

      Apply Today

      Customer Service Support Rep.

      Tempe, Arizona

      We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      AAA acquired SAFE Security, the 11th largest smart home security company in the United States, in November 2018 with the vision to become the most trusted smart home security provider in America. With your help, we aspire to provide the same peace of mind at home as we have provided on the roads for the last 100 years.

      The Customer Service Support works on the Smart Business Team, providing courteous and professional assistance in responding to customer requests for AAA Smart Business services from a high volume call center. Work performed under direct supervision while learning the unit’s assignments. After gaining experience, specialist is competent in call receiving and Specialist’s work is checked periodically.

      RESPONSIBILITIES/JOB DUTIES:
      • Operate automatic call distribution (ACD) telephone set and PC Windows-based applications, to accurately receive record and respond to Members’ requests.
      • Properly answer and accurately process incoming telephone calls regarding service and other related areas, while demonstrating a pleasant and professional telephone manner.
      • Make sound decisions concerning the prioritization of service (e.g., safety concern, extreme hardship to Member)
      • Identify situations that require special handling and coordinate with appropriate unit as necessary
      • Accurately enter information, comments and complaints regarding Members’ needs, including any special service considerations, in the system application. Forward complaint information to appropriate support for follow-up
      • Process credit card and member billing transaction via available applications
      • Deliver extraordinary customer service to Members, using sound business judgment, by accurately answering questions, applying and interpreting department policy and effectively utilizing department references and resources
      • Handle call backs from customers requesting status of service
      • Suggest cross-selling opportunities that will enhance Member's experience; promote related programs as required by the Member’s individual situation
      • Basic mathematical, typing (35 wpm minimum), computer (basic usage and functions) and data entry skills
      • Basic computer, relevant applications (e.g., GSuite, Microsoft Word, Outlook, etc.), and telephone skills
      • General awareness of AAA products, and location of business offices within service area
      • Passion for customer service
      • Geographic knowledge of footprint
      • Ability to navigate through navigation system (Google Maps)
      • Ability to work overtime and/or holidays as necessitated by business and/or weather conditions.
      • Strong interpersonal and customer service skills (e.g., professional, tactful, etc.)
      • Ability to identify customer needs and recommend solutions
      • Ability to work efficiently both independently and as part of a team

      Why work for us?
      • Job Stability - Career Advancement & Training

      • Great Benefits - Medical/Dental/Vision

      • Retirement - 401k matching up to 4%

      • Work/Life Balance - PTO 3 Weeks + 9 paid holidays



      EDUCATION, KNOWLEDGE, SKILLS,COMPETENCIES, CERTIFICATIONS/LICENSES
      ● 1 – 2 years prior customer service experience, retail or banking (preferred).
      ● Call center experience (preferred).
      ● High School Diploma or GED (required).
      ● College or AA degree (preferred).
      ● Bilingual in Spanish a plus (optional).

      #SAFE

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      I view A3V not simply as a job but rather a home where I feel empowered to unleash the best of my creativity and business acumen. The reason I am excited to go to our lab every morning comes down to three things: my colleagues, the challenging nature of my work, and the meaningful objective of our collective efforts. All three enable me to grow as a leader and person. Shaaya, Team Member since 2019
      As a marketer, you dream of riding a big wave of transformation. At Gig, I am fortunate to be able to shape that wave. As part of a tightly-knit agile team, I lead the efforts of bringing to market next-generation mobility solutions that seamlessly blend digital and real-world experiences, guided by our ‘Members first’ mantra. Marina, Team Member since 2018
      It’s not often you get to reinvent a 100 year old brand. Even less often when a 100 year old organization puts it’s resources and people on a mission to transform itself. That’s precisely what we get to do here at A3. Working at A3 has provided me the opportunity to tackle startup challenges with Enterprise scale, while creating new products and services and helping to redefine a historic icon. Each of these are usually once in a career opportunities, getting to do all of them continuously is a lifetime’s worth of experience. Ashish, Team Member since 2017
      I’ve interviewed hundreds of customers over my career, but never have I felt such consistent love as I have from AAA Members. In user tests, customer visits and workshops, as soon as people see the name AAA their eyes brighten and they smile. They trust us and they love what we stand for. Every day that instills pride in what I do and it keeps me working hard to preserve and deliver on that love and trust. Sean, Team Member since 2017