Careers

Join our team of change makers

We’re looking for bright, passionate, and collaborative people to join
our tight-knit team as we innovate in the spirit of service. If this
sounds like you, let’s talk.

Outside Sales Insurance Agent

Scottsdale, Arizona

We're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service. We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members. ​​​We're community minded, and celebrate the growth, development and successes of our diverse Team Members. Whether you’re just starting your journey or looking to grow your career, we’ll support you every step of the way.

Why work for us?

  • Training – You’ll attend a thorough, comprehensive, two week training program at our Phoenix headquarters

  • No Overhead Costs – W-2 structure with available space in a AAA Arizona Branch

  • Compensation - Non recoverable draw or lucrative, uncapped bonus plan with first year production incentives

  • Benefits – Medical, Dental, Vision, wellness program and more!

  • 401k Matching – $1 for $1 company match up to 4% of pay

  • Annual Incentive Plan – Eligibility to participate in AAA Arizona annual bonus plan

  • Paid Time OffAccrual of 17 PTO days per year, nine holidays annually and 24 hours per year earmarked for volunteer activities

  • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Responsibilities:

  • Quote and write personal and commercial lines insurance (auto, homeowner's, life).   

  • Prospect within the community to develop new insurance business and create brand presence. Prospect from various resources.

  • Required to meeting or exceed sales goals set by management

  • Provide customer service to insurance clients.

  • Employees are required to support the lead generation initiative by providing qualified leads to other business lines of AAA Arizona that include Travel and Automotive.   

  • Maintain records, logs and files according to department and club guidelines. Demonstrate thorough and competent skills in both industry and Club computerized systems.

  • May perform other duties as assigned.

Qualifications:

  • High School Diploma or GED required

  • Minimum 3 years of experience independently selling Home and Auto Insurance required

  • Experience selling Life Insurance preferred

  • Valid Arizona Property and Casualty Insurance License

  • Valid Arizona driver's license

We’ll value your skills and experience. We’re building a performance organization with heart and developing a pipeline of tomorrow’s leaders. Your work will be enhanced with training opportunities, a mentoring program and our Promote-from-within philosophy. We celebrate our diversity and leverage the power of many minds.   

#IA Sales

Apply Today

Life Insurance Agent

Vallejo, California

We're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service. We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members. We're community minded, and celebrate the growth, development and successes of our diverse Team Members.

Essential Functions

  • Maximizes life insurance market penetration with current members and property/casualty insureds and stays vigilant for new sales opportunities. Maintains high quality production and persistent standards to assure profitable growth.  Identifies and develops sales opportunities within the community. Follows company approved sales process in the completion of required financial, activity and sales reporting.

  • Provides life sales support and training on lead development and identification for the frontline employees, Insurance Sales Agents (P/C) and other staff who come in contact with members/ insureds.  Establishes and maintains strong working relationships with front line employees, Sales Agents and the branch management team. Notifies Agents in a timely manner of result with referred lead. Provides leads from life insureds and other calls to Sales Agents for other products/services, i.e., membership, auto/homeowners and travel insurance.

  • Stays well-informed of changes and developments in policy and/or external practices. Attends meetings to obtain information, provide input, keep lines of communication open, stay updated and offer sales ideas when appropriate.  Keeps current in industry; maintains continuing education for licensure.

  • Develops annual business plan with input and involvement from the Life Sales Manager to meet goals and determine responsibilities, including new business life sales, quality standards, as well as building outstanding customer relationships. Reviews plan objectives and reassesses strategies to align performance relative to annual sales goals.

  • Ensures compliance with NCNU and AAA Life and regulations, as well as external regulations

Knowledge/Skills/Abilities

  • Strong interpersonal, presentation and communication skills needed to interact with staff, members and insureds effectively

  • Ability to cultivate relationships with peers and staff; educates staff to make referrals to Life Insurance

Agents

  • Computer skills in basic software applications, and navigating business applications specific to life insurance

  • Demonstrated skills in selling life insurance and annuities; Skills to develop, track and effectively follow up on leads (preferred)

  • Strong knowledge in sales techniques, life product line illustrations, features and benefits (preferred)

  • Demonstrated skills in prospecting and lead generation abilities (preferred)

  • Bilingual communication skills (preferred)

Education & Experience / Licenses & Certification

  • High School Diploma or GED

  • Valid Automobile Operator's License

  • Active State Resident Life Insurance License

  • Bachelor's degree in a related area or an equivalent combination of education and experience

  • (preferred)

  • 1+ years experience in Life Insurance and/or Annuity Sales (preferred)

  • CLU, ChFC and/or LUTCF Designations (preferred)

Work Environment/Physical Requirements

Works in an office environment sitting at a desk, table or computer workstation for extended periods of time.  May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

 

#LifeSales 

Apply Today

Fire Alarm Technician

Scottsdale, Arizona

AAA recently acquired SafeGuard, the 11th largest smart home security company in the United States, with the vision to become the most trusted brand in this industry. Safeguard, has been Protecting Arizona families and businesses for over 50 years; we are Arizona's largest locally-operated security provider. With an A+ Better Business Bureau Ranking, we prove every day that we love being there for and helping our customers. We work hard to create an environment where you can thrive and use your skills and talents to help us deliver legendary Customer Service. You’ll help positively impact every homeowner and the communities that we serve, too.
You will be part of a team that has a must win attitude matched by an unparalleled support staff. We’re looking for hardworking, self-motivated, individuals with a professional presence. You will be working with a company and a team that is second to none and we are looking for the same!

AAA Smart Home is looking for a Fire Alarm Technician to join our team! You will be responsible for completing inspections of all makes and models of Fire Alarm Systems. Must be able to accurately test and inspect per NFPA 72.

Responsibilities:

  • Performs inspections, troubleshooting, and repairs of systems at customer locations.
  • Systems serviced will include fire alarm, life safety, and suppression systems.
  • The position will require the use of both hand and electronic tools.
  • The technician will be responsible for company issued inventory and tools.
  • Reports and documentation must be completed in accordance with company procedures and practices.
  • Inspect and test all types of Fire Alarm systems and their components.
  • Troubleshoot and repair faults.
  • After normal business hours service calls and scheduled weekend services (when required).

Qualifications:

Must have extensive knowledge of fire code based on NFPA 72, and manufacture specs.

Must possess a Nicet or CSA Certification (or the ability to obtain within 6 months)

Clean MVD Record Required

Strong mechanical aptitude and troubleshooting skills

Deadline and detail-oriented

Ability to thrive in a fast-paced environment

Must provide your own hand tools. (Specialty tool will be provided)

Additional certifications and/or knowledge of other types of systems are a plus.

Notifier experience a plus!

Work Environment/Physical Requirements:

Field position involving driving, climbing ladders, crawling into restricted spaces and carrying up to 50 lbs with some office time filling out paperwork and completing computer based information/research. Work flexible hours.

#SAFE

Apply Today

Member Experience Associate - MVD Services

Sun City West, Arizona

We're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service. We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
 

Why work for us?

  • Benefits – Access to Medical, Dental, and Vision program and more! 
  • 401k Matching – $1 for $1 company match up to 4% of pay 
  • Annual Incentive Plan – Eligibility to participate in AAA annual bonus plan 
  • Paid Time Off – Accrual of 17 PTO days your first year, nine paid holidays annually, and 24 hours earmarked for volunteer activities 

Essential Functions:

  • Exhibits AAA guiding principles and core values

  • Performs routine sales, service and operational functions for AAA Members including; DMV, cashiering, auto travel, notary and insurance sales support, with expectations for maintaining required standards, policies and procedures

  • Understands and actively promotes products and services to achieve individual goals in support of meeting organization goals and objectives 

  • Overcomes obstacles that create barriers to Team Member or branch efforts

  • Identifies process improvement opportunities and proposes solutions

  • Acts as an agent for change while promoting AAA’s guiding principles and core values

Knowledge/Skills/Abilities:

  • Demonstrates sales and service skills. Able to effectively interact, face-to-face, with new, prospective and existing Members.

  • Accuracy and comfort handling money, making change, balancing cash drawer.

  • Good computer skills, proficient in both reading and basic arithmetic.

  • Good written and verbal communication skills in person and over the phone.

  • Ability to multitask in response to requests, requirements and Member/Team Member expectations. Ability to accept feedback and correct course as necessary.

Experience & Licenses/Certifications:

  • Two years of sales or MVD customer service experience required

  • Experience working with sales and service standards and goals

  • Current & valid Driver's License with clean history may be required

  • Bonding and fingerprinting may be required

  • Active AZ MVD Certification required

  • P&C Licensing may be required

Work Environment/Physical Requirements:

Works in a variety of office environments where standing, walking or sitting at a desk, table or computer workstation may be required for extended periods of time. May travel by car, plane or other form of transportation to attend business meetings or conferences. May be required to work in one or more locations in a defined service area. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

#MEA

Apply Today

Smart Business - Installation Technician

Reno, Nevada

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

AAA recently acquired SafeGuard, the 11th largest smart home security company in the United States, with the vision to become the most trusted brand in this industry. Safeguard, has been Protecting Arizona families and businesses for over 50 years; we are Arizona's largest locally-operated security provider. With an A+ Better Business Bureau Ranking, we prove every day that we love being there for and helping our customers. We work hard to create an environment where you can thrive and use your skills and talents to help us deliver legendary Customer Service. You’ll help positively impact every homeowner and the communities that we serve, too.
You will be part of a team that has a must win attitude matched by an unparalleled support staff. We’re looking for hardworking, self-motivated, individuals with a professional presence. You will be working with a company and a team that is second to none and we are looking for the same!

Safeguard Security has an opportunity for a Commercial Security System Installer to install our security systems in commercial properties.

Why work for us?
  • Career Advancement - Multiple levels
  • Great Benefits - Medical/Dental/Vision
  • Retirement - 401k matching up to 3%
  • Work/Life Balance - PTO 3 Weeks + 9 paid holidays
RESPONSIBILITIES
  • Wiring and trim out of structured cabling, audio/video, security, and CCTV systems
  • Installing electrical apparatuses and equipment in a residence
  • Working with a maximum of 240 volts
  • Commercial wiring
  • Troubleshooting
  • Trim and fixtures
  • Reading blueprints and schematics
  • Low voltage installations
  • National Electrical Code (NEC)
  • Installing commercial safety features and ground connections
  • Installing low voltage
  • Ability to use a multimeter and other common tools of the trade
  • Ability to climb ladders, operate aerial lift platforms
  • Ability to pull, secure and terminate wire.

QUALIFICATIONS:

5-10 years of experience installing, programming, and troubleshooting security, audio/video, networking, and CCTV Systems

A wide range of experience from Pre-Wire to Programmer

Proficient knowledge with the following system types: Security – Honeywell, DSC, 2GIG, other systems a plus CCTV – Honeywell, Alarm.com, Luma, Wireless – Z-wave locks and thermostats

Ability to read and install systems per design drawings and sales proposals

Position requires high level of efficiency, attention to detail, quality control, and teamwork

Candidate must possess all necessary hand tools to complete daily tasks

Candidate should be comfortable with training junior installers

Must have a clean driving record

#SAFE

Apply Today

Insurance Sales Agent

Sparks, Nevada

We're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service. We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
 

Why work for us?

  • Licensing Assistance – If unlicensed, AAA NCNU will reimburse the costs of licensure

  • Training – You’ll attend a thorough, comprehensive, two week training program

  • No Overhead Costs – W-2 structure with dedicated space in a AAA branch

  • Benefits – Medical, Dental, Vision, wellness program and more!

  • 401k Matching – $1 for $1 company match up to 6% of pay

  • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan

  • Paid Time Off – 17 days your first year + nine holidays annually + 24 hours per year designated for volunteer work

Essential Functions:

  • Uses sales techniques and strong product knowledge to identify customer-specific needs to generate new sales, retain existing insureds and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.

  • Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Agent’s manager.

  • Conduct insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.

  • Establishes rapport with the insured that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.

  • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.

  • Responds to customer inquiries and requests relating to insurance products and membership.

  • Researches and resolves complex customer service issues. Often assists the insured in initiating the first notice of loss on claims.

Knowledge/Skills/Abilities:

  • Strong sales skills with a history of effectively developing, tracking, following up on and closing leads.

  • Advanced consultative selling techniques utilizing thorough product knowledge.

  • Knowledge of desktop systems including but not limited to Microsoft Office software applications.

Experience & Licenses/Certifications:

  • 3 to 5 years of relevant sales or insurance industry work experience required.

  • Possesses or has the ability to possess active and unrestricted state issued license(s) required to place property and casualty insurance.

#IA

Apply Today

Commercial Sales Manager

Tempe, Arizona

AAA recently acquired SafeGuard, the 11th largest smart home security company in the United States, with the vision to become the most trusted brand in this industry. Safeguard, has been Protecting Arizona families and businesses for over 50 years; we are Arizona's largest locally-operated security provider. With an A+ Better Business Bureau Ranking, we prove every day that we love being there for and helping our customers. We work hard to create an environment where you can thrive and use your skills and talents to help us deliver legendary Customer Service. You’ll help positively impact every homeowner and the communities that we serve, too.
You will be part of a team that has a must win attitude matched by an unparalleled support staff. We’re looking for hardworking, self-motivated, individuals with a professional presence. You will be working with a company and a team that is second to none and we are looking for the same!

JOB SUMMARY

This position is responsible for driving top line sales revenue to meet company goals and objectives. To develop a professional sales team that matches the AAA brand reputation and customer experience expectations. Create sales and market strategies and then execute the plan.

RESPONSIBILITIES AND DUTIES

  • Prospecting and opening doors for and with the salespeople within our target markets
  • Teach and work with sales reps on how to prospect, set appointments, and close business
  • Manage sales team through activity based management.
  • Instructing on how to overcome sales objections
  • Build and develop department culture through hiring, leading, coaching and training
  • Create a sales department culture that matches the company culture and AAA brand
  • Develop sales and market strategies

QUALIFICATIONS

  • Leadership – Experience recruiting, building, training and inspiring a professional sales team
  • Development of 1-2 year sales/marketing strategy and business plans
  • Sales Management experience running a large sales team in multiple cities or states, a plus
  • Familiar with developing sales compensation plans that drive sales to meet corporate objectives and goals
  • Departmental Budget and P&L Management, a plus
  • Proficient in Word, Excel, PowerPoint and Google Suite
  • Outstanding communication, organizational and time management skills
  • 4 years of outside sales experience
  • 3 years of sales management experience
  • Strategic business planning and execution experience
  • Industry Experience a plus – familiar with commercial fire alarm, security, CCTV, Access Control, Guard/Patrol

EDUCATION, KNOWLEDGE, SKILLS, COMPETENCIES, CERTIFICATIONS/LICENSES

BTR Qualified

College Degree

#SAFE

Apply Today

Travel Sales Counselor

Elk Grove, California

We're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service. We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members. We're community minded, and celebrate the growth, development and successes of our diverse Team Members.

Whether you’re just starting your journey or looking to grow your career, we’ll support you every step of the way.

Why work for us?

  • Benefits – Access to Medical, Dental, and Vision program and more!
  • 401k Matching – $1 for $1 company match up to 6% of pay
  • Annual Incentive Plan – Eligibility to participate in AAA annual bonus plan
  • Paid Time Off – Accrual of 17 PTO days your first year, nine paid holidays annually, and 24 hours earmarked for volunteer activities

Essential Functions:

  • Sells International & Domestic vacation packages, cruises, tours, hotel, car rental, rail and air travel
  • Owns the relationship with the member from beginning to end of each travel related transaction
  • Researches, evaluates and compares appropriate AAA Travel Partner packages to match up with member needs for  the purpose of “delivering exceptional member experiences” in every transaction
  • Stays current with world events and latest travel industry developments and trends, and provides relevant information to members
  • Processes and interprets travel documents for members purchasing travel products with AAA and inform them of governmental requirements
  • Investigates and responds to travel-related member questions/complaints, and recommends solutions
  • Initiates contact with members and past customers to prospect for new business and encourages repeat business
  • Maintains minimum production goals in the following areas: Travel sales, sales of Travel Partner and proprietary products (i.e. Sojourns, AAA Vacations)
  • Cross-sells products and services (e.g., insurance (P&C, Life), new membership accounts, etc.)

Knowledge/Skills/Abilities:

  • Ability to clearly communicate (verbal and written) in English
  • Basic computer (e.g., Microsoft Word, Outlook, etc.) and industry specific applications (e.g., Galileo, VAX, etc.) and telephone skills
  • GDS experience required (Apollo/Galileo/Travelport)
  • Detailed knowledge of travel products
  • Knowledge of worldwide geography, the ability to read and interpret maps and brochures
  • Self-motivated sales drive and documented sales success
  • Ability to work efficiently both independently and as part of a team
  • Bilingual communication skills are a plus

Education & Experience / Licenses & Certifications:

  • HS Diploma or GED required
  • 2 years of recent experience selling international and domestic travel services required
  • Travel Institute certification as “CTA, CTC, or CTIE” preferred

Work Environment/Physical Requirements:

Works in an office environment sitting at a desk, table or computer workstation for extended periods of time. May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 70-80 percent of the time spent on the job involves the use of a personal computer.

Apply Today

Member Experience Associate

Prescott, Arizona

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

We're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service. We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
 

Why work for us?

  • Benefits – Access to Medical, Dental, and Vision program and more! 
  • 401k Matching – $1 for $1 company match up to 4% of pay 
  • Annual Incentive Plan – Eligibility to participate in AAA annual bonus plan 
  • Paid Time Off – Accrual of 17 PTO days your first year, nine paid holidays annually, and 24 hours earmarked for volunteer activities 

Essential Functions:

  • Exhibits AAA guiding principles and core values

  • Performs routine sales, service and operational functions for AAA Members including; DMV, cashiering, auto travel, notary and insurance sales support, with expectations for maintaining required standards, policies and procedures

  • Understands and actively promotes products and services to achieve individual goals in support of meeting organization goals and objectives 

  • Overcomes obstacles that create barriers to Team Member or branch efforts

  • Identifies process improvement opportunities and proposes solutions

  • Acts as an agent for change while promoting AAA’s guiding principles and core values

Knowledge/Skills/Abilities:

  • Demonstrates sales and service skills. Able to effectively interact, face-to-face, with new, prospective and existing Members.

  • Accuracy and comfort handling money, making change, balancing cash drawer.

  • Good computer skills, proficient in both reading and basic arithmetic.

  • Good written and verbal communication skills in person and over the phone.

  • Ability to multitask in response to requests, requirements and Member/Team Member expectations. Ability to accept feedback and correct course as necessary.

Experience & Licenses/Certifications:

  • Two years of sales or customer service experience required

  • Experience working with sales and service standards and goals

  • Current & valid Driver's License with clean history may be required

  • Bonding and fingerprinting may be required

  • P&C Licensing preferred

Work Environment/Physical Requirements:

Works in a variety of office environments where standing, walking or sitting at a desk, table or computer workstation may be required for extended periods of time. May travel by car, plane or other form of transportation to attend business meetings or conferences. May be required to work in one or more locations in a defined service area. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

#MEA

Apply Today

Travel Sales Counselor

Tucson, Arizona

We're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service. We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members. We're community minded, and celebrate the growth, development and successes of our diverse Team Members.

Whether you’re just starting your journey or looking to grow your career, we’ll support you every step of the way.

Essential Functions:

  • Sells International & Domestic vacation packages, cruises, tours, hotel, car rental, rail and air travel
  • Owns the relationship with the member from beginning to end of each travel related transaction
  • Researches, evaluates and compares appropriate AAA Travel Partner packages to match up with member needs for  the purpose of “delivering exceptional member experiences” in every transaction
  • Stays current with world events and latest travel industry developments and trends, and provides relevant information to members
  • Processes and interprets travel documents for members purchasing travel products with AAA and inform them of governmental requirements
  • Investigates and responds to travel-related member questions/complaints, and recommends solutions
  • Initiates contact with members and past customers to prospect for new business and encourages repeat business
  • Maintains minimum production goals in the following areas: Travel sales, sales of Travel Partner and proprietary products (i.e. Sojourns, AAA Vacations)
  • Cross-sells products and services (e.g., insurance (P&C, Life), new membership accounts, etc.)

Knowledge/Skills/Abilities:

  • Ability to clearly communicate (verbal and written) in English
  • Basic computer (e.g., Microsoft Word, Outlook, etc.) and industry specific applications (e.g., Galileo, VAX, etc.) and telephone skills
  • GDS experience required (Apollo/Galileo/Travelport)
  • Detailed knowledge of travel products
  • Knowledge of worldwide geography, the ability to read and interpret maps and brochures
  • Self-motivated sales drive and documented sales success
  • Ability to work efficiently both independently and as part of a team
  • Bilingual communication skills are a plus

Education & Experience / Licenses & Certifications:

  • HS Diploma or GED required
  • 2 years of recent experience selling international and domestic travel services required
  • Travel Institute certification as “CTA, CTC, or CTIE” preferred

Work Environment/Physical Requirements:

Works in an office environment sitting at a desk, table or computer workstation for extended periods of time. May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 70-80 percent of the time spent on the job involves the use of a personal computer.

Apply Today

Member Experience Associate - Bilingual Spanish

Sonoma, California

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

We're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service. We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
 

Why work for us?

  • Benefits – Access to Medical, Dental, and Vision program and more! 
  • 401k Matching – $1 for $1 company match up to 6% of pay 
  • Annual Incentive Plan – Eligibility to participate in AAA annual bonus plan 
  • Paid Time Off – Accrual of 17 PTO days your first year, nine paid holidays annually, and 24 hours earmarked for volunteer activities 

Essential Functions:

  • Exhibits AAA guiding principles and core values

  • Performs routine sales, service and operational functions for AAA Members including; DMV, cashiering, auto travel, notary and insurance sales support, with expectations for maintaining required standards, policies and procedures

  • Understands and actively promotes products and services to achieve individual goals in support of meeting organization goals and objectives 

  • Overcomes obstacles that create barriers to Team Member or branch efforts

  • Identifies process improvement opportunities and proposes solutions

  • Acts as an agent for change while promoting AAA’s guiding principles and core values

Knowledge/Skills/Abilities:

  • Demonstrates sales and service skills. Able to effectively interact, face-to-face, with new, prospective and existing Members.

  • Accuracy and comfort handling money, making change, balancing cash drawer.

  • Good computer skills, proficient in both reading and basic arithmetic.

  • Good written and verbal communication skills in person and over the phone.

  • Ability to multitask in response to requests, requirements and Member/Team Member expectations. Ability to accept feedback and correct course as necessary.

  • Bilingual (Spanish) required

Experience & Licenses/Certifications:

  • Two years of sales or customer service experience required

  • Experience working with sales and service standards and goals

  • Current & valid Driver's License with clean history may be required

  • Bonding and fingerprinting may be required

  • P&C Licensing may be required

Work Environment/Physical Requirements:

Works in a variety of office environments where standing, walking or sitting at a desk, table or computer workstation may be required for extended periods of time. May travel by car, plane or other form of transportation to attend business meetings or conferences. May be required to work in one or more locations in a defined service area. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

Apply Today

Travel Counselor

Menlo Park, California

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

We're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service. We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members. We're community minded, and celebrate the growth, development and successes of our diverse Team Members.

Whether you’re just starting your journey or looking to grow your career, we’ll support you every step of the way.

Why work for us?

  • Benefits – Access to Medical, Dental, and Vision program and more!
  • 401k Matching – $1 for $1 company match up to 6% of pay
  • Annual Incentive Plan – Eligibility to participate in AAA annual bonus plan
  • Paid Time Off – Accrual of 17 PTO days your first year, nine paid holidays annually, and 24 hours earmarked for volunteer activities

Essential Functions:

  • Sells International & Domestic vacation packages, cruises, tours, hotel, car rental, rail and air travel
  • Owns the relationship with the member from beginning to end of each travel related transaction
  • Researches, evaluates and compares appropriate AAA Travel Partner packages to match up with member needs for  the purpose of “delivering exceptional member experiences” in every transaction
  • Stays current with world events and latest travel industry developments and trends, and provides relevant information to members
  • Processes and interprets travel documents for members purchasing travel products with AAA and inform them of governmental requirements
  • Investigates and responds to travel-related member questions/complaints, and recommends solutions
  • Initiates contact with members and past customers to prospect for new business and encourages repeat business
  • Maintains minimum production goals in the following areas: Travel sales, sales of Travel Partner and proprietary products (i.e. Sojourns, AAA Vacations)
  • Cross-sells products and services (e.g., insurance (P&C, Life), new membership accounts, etc.)

Knowledge/Skills/Abilities:

  • Ability to clearly communicate (verbal and written) in English
  • Basic computer (e.g., Microsoft Word, Outlook, etc.) and industry specific applications (e.g., Galileo, VAX, etc.) and telephone skills
  • GDS experience required (Apollo/Galileo/Travelport)
  • Detailed knowledge of travel products
  • Knowledge of worldwide geography, the ability to read and interpret maps and brochures
  • Self-motivated sales drive and documented sales success
  • Ability to work efficiently both independently and as part of a team
  • Bilingual communication skills are a plus

Education & Experience / Licenses & Certifications:

  • HS Diploma or GED required
  • 2 years of recent experience selling international and domestic travel services required
  • Travel Institute certification as “CTA, CTC, or CTIE” preferred

Work Environment/Physical Requirements:

Works in an office environment sitting at a desk, table or computer workstation for extended periods of time. May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 70-80 percent of the time spent on the job involves the use of a personal computer.

Apply Today

Certified Technician

Tucson, Arizona

We're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service.


We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  

We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
 

We work hard to create an environment where you can thrive and where you use your skills and talents to help us deliver legendary Member service. You’ll help have a positive impact on the diverse communities we serve, too.

Why AAA?

  • Hourly Pay, Wrench Rate with bonus and incentive plan

  • $2500 Signon Bonus

  • Exceptional benefits within 30 days of hire, to include 401k matching

  • 17 Paid Days off and no Sunday work hours

  • Tuition reimbursement for receiving additional ASE certifications

  • A free AAA Membership and numerous employee discounts

What You'll Do.

  • Successfully complete automotive service and repair work qualified to perform.  Perform work according to safety guidelines.  Complete vehicle inspection form and vehicle diagnostic form and submit to service advisor.  Complete documentation of repair work completed.

  • Advises service advisor of change in a vehicles status. Inspect vehicles for additional needed repairs or maintenance and recommend them to the service advisors for sale to customers.

  • Responsible to maintain a safe and clean work area.  Participate in ongoing training as assigned by management. Study technical bulletins, industry magazines, and technical web sites. 

What You've Done.

  • 3-5 years automotive repair experience

  • 2+ ASE Certifications required or equivalent experience.

  • Valid Arizona driver’s license and current 39 month driving record. 

  • Candidates will be considered if certifications have expired within the last 2 years. 

  • Candidate will be required to re-certify in at least 2 areas at the next testing cycle as a condition of employment. 


#AUTO

Apply Today

Inventory Control Specialist

Phoenix, Arizona

A career with AAA Northern California, Nevada, Utah, Arizona, and Mountain West is unique, just like you.

We’re a mission-driven Member services organization. We have a saying here at AAA that we aspire to be America’s most trusted organization absolutely famous for doing the right thing. With more than four million Members, our purpose is to bring peace of mind to Members so that they can enjoy life more.

Duties

We work hard to create an environment where you can thrive and where you use your skills and talents to help us deliver legendary Member service. You’ll help have a positive impact on the diverse communities we serve, too.

Responsible for daily processing of auto glass transactions and/or cash receipts, and inventory status.  Required daily functions may include: ordering auto glass replacement supplies, auditing sales, recording and reconciling receipts, processing vendor payments, and return credits.  Maintain vendor price files and updating special pricing on purchase orders. 

Maintain inventory of auto glass and non-glass parts including ordering and managing stock levels.

Manages promotions items including inventory tracking, and mailing process.

Other Duties as assigned.

Education and Experience

High School Diploma Required

3-5 years experience

General accounting, inventory control, and billing processes.  
Auto glass industry experience preferred
Computer proficient with intermediate MS Office skills.  Must have strong Excel skills.

We’ll value your skills and experience. We’re building a performance organization with heart and developing a pipeline of tomorrow’s leaders. Your work will be enhanced with training opportunities, a mentoring program and our Promote-from-within philosophy. We celebrate our diversity and leverage the power of many minds.   

Apply Today

Insurance Sales Agent

Washington, Utah

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

We're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service. We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
 

Why work for us?

  • Licensing Assistance – If unlicensed, AAA NCNU will reimburse the costs of licensure

  • Training – You’ll attend a thorough, comprehensive, two week training program

  • No Overhead Costs – W-2 structure with dedicated space in a AAA branch

  • Benefits – Medical, Dental, Vision, wellness program and more!

  • 401k Matching – $1 for $1 company match up to 6% of pay

  • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan

  • Paid Time Off – 17 days your first year + nine holidays annually + 24 hours per year designated for volunteer work

Essential Functions:

  • Uses sales techniques and strong product knowledge to identify customer-specific needs to generate new sales, retain existing insureds and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.

  • Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Agent’s manager.

  • Conduct insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.

  • Establishes rapport with the insured that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.

  • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.

  • Responds to customer inquiries and requests relating to insurance products and membership.

  • Researches and resolves complex customer service issues. Often assists the insured in initiating the first notice of loss on claims.

Knowledge/Skills/Abilities:

  • Strong sales skills with a history of effectively developing, tracking, following up on and closing leads.

  • Advanced consultative selling techniques utilizing thorough product knowledge.

  • Knowledge of desktop systems including but not limited to Microsoft Office software applications.

Experience & Licenses/Certifications:

  • HS Diploma or GED required

  • 3 to 5 years of relevant sales or insurance industry work experience required.

  • Possesses or has the ability to possess active and unrestricted state issued license(s) required to place property and casualty insurance.

#IA

Apply Today

Insurance Sales Associate

Madera, California

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Why work for us?

  • Licensing Assistance – If unlicensed, AAA NCNU will reimburse the costs of licensure

  • Training – You’ll attend a thorough, comprehensive, three week training program in our Walnut Creek headquarters

  • No Overhead Costs – W-2 structure with dedication space in a AAA NCNU branch

  • Compensation - Base plus bonus platform with eligibility of annual merit increase and first year production bonuses

  • Benefits – Medical, Dental, Vision, wellness program and more!

  • 401k Matching – $1 for $1 company match up to 6% of pay

  • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan

  • Paid Time Off – Ten hours per month, ten holidays annually, one floating holiday and 24 hours per year earmarked for volunteer activities

  • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Job Summary

Insurance Associates serve our Members by selling them the Property & Casualty and Roadside Assistance insurance that meets the Member’s needs. Individuals in this role are accountable for achieving assigned sales goals while providing an exceptional Member experience. Primary responsibilities include soliciting new business, serving existing insured Members, and retaining policies. Insurance Associates participate in promotions, events, marketing activities, and the cross-sell of AAA insurance products. Insurance Associates are professionals who guide our Members in the purchase of appropriate products and coverage under managerial supervision.

Responsibilities:

  • Uses sales techniques and product knowledge to identify customer-specific needs to generate new sales, retain existing insured’s and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.

  • Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Associate’s manager.

  • Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.

  • Consistently provides all Members with a sales and service experience that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.

  • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.

  • Responds to customer inquiries and requests relating to insurance products and membership.

  • Researches and resolves customer service issues. Often assists the insured in initiating the first notice of loss on claims.

Education & Experience/Licenses & Certifications:

  • High school diploma or GED required. Bachelor's degree in a relevant field preferred.

  • 2 to 4 years of sales experience required. Insurance industry work experience preferred.

  • Ability to acquire an unrestricted state issued license(s) required to place property and casualty insurance within fourteen (14) calendar days of start date. Depending on start date,  active property and casualty license(s) may be required.  

Apply Today

Accounting Analyst

Phoenix, Arizona

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

ACCOUNTING ANALYST

AAA…we're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service. We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.  We're community minded, and celebrate the growth, development and successes of our diverse Team Members.  Whether you’re just starting your journey or looking to grow your career, we’ll support you every step of the way.

Why Work for us:

  • Impact. Play a key role in innovating the future of auto repair while reinventing AAA and the value propositions we deliver to over 6 Million Members.
  • Development. Our team is designed to grow business and business leaders. We intend for you to demonstrate your capabilities and leadership skills and earn rapid advancement.
  • Recognition. We offer a competitive total compensation package including salary, performance bonus, benefits, and 401(k) company match and discretionary contributions.
  • Lifestyle. We do honorable work, and we practice our values: humility, integrity, teamwork, and service.

Our Accounting Analyst will be responsible for a variety of tasks such as verifying, billing, account reconciliation, posting, computing and summarizing accounting and billing records; preparing financial exhibits and reports; ensuring compliance with company procedures; identifying and correcting questionable entries. They will use professional concepts to complete work and resolve problems of moderate scope and complexity.

Essential Functions

Monitors, controls, reconciles and maintains financial activity and balances of accounts. Ensures transactions are posted to proper accounts.  Identifies, researches and corrects questionable transactions. Ensures sub-systems transactions are recorded correctly and transmitted to the GL correctly.  May provide complex reconciliations and analyses in preparation of information to support both external and internal audit review and prepares recommendations for changes as needed.

  • Provides, acquires and exchanges reconciliation information with business partners. Acts as a liaison and provides coaching to the business partners to facilitate quality of reconciliations.
  • Resolves escalated and/or complicated customer inquiries and concerns. Brings unresolved issues to management with recommendation on how to proceed.
  • Prepares a variety of management reports and analyses to include summaries of financial transactions, new services or procedures/policies.
  • May participate in Accounting Services projects to include the development of new systems, products and entities.  Documents processes and procedures for a variety of activities and workflows.
  • May act as team lead for operational staff.  Is a resource on more complex processing issues, researching financial discrepancies and escalated customer service and vendor concerns.

Knowledge/Skills/Abilities

  • Sound knowledge of insurance/travel/members business practices and procedures as related to financial accounting and/or statutory requirements
  • Knowledge of Generally Accepted Accounting Principles
  • Sound analytical and organizational skills
  • Sound account analysis and reconciliation skills to handle work of moderate complexity
  • Sound skills in Workday, Excel, Word and Access
  • Skills to present information in a clear and concise manner both in writing and verbally to all levels of management

Education & Experience / Licenses & Certification

  • Bachelor's degree with emphasis on Business Administration, Finance or Accounting preferred or equivalent experience
  • 2-4 years previous relevant work experience

Apply Today

Insurance Sales Agent

Las Vegas, Nevada

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

We're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service. We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
 

Why work for us?

  • Licensing Assistance – If unlicensed, AAA NCNU will reimburse the costs of licensure

  • Training – You’ll attend a thorough, comprehensive, two week training program

  • No Overhead Costs – W-2 structure with dedicated space in a AAA branch

  • Benefits – Medical, Dental, Vision, wellness program and more!

  • 401k Matching – $1 for $1 company match up to 6% of pay

  • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan

  • Paid Time Off – 17 days your first year + nine holidays annually + 24 hours per year designated for volunteer work

Essential Functions:

  • Uses sales techniques and strong product knowledge to identify customer-specific needs to generate new sales, retain existing insureds and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.

  • Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Agent’s manager.

  • Conduct insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.

  • Establishes rapport with the insured that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.

  • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.

  • Responds to customer inquiries and requests relating to insurance products and membership.

  • Researches and resolves complex customer service issues. Often assists the insured in initiating the first notice of loss on claims.

Knowledge/Skills/Abilities:

  • Strong sales skills with a history of effectively developing, tracking, following up on and closing leads.

  • Advanced consultative selling techniques utilizing thorough product knowledge.

  • Knowledge of desktop systems including but not limited to Microsoft Office software applications.

Experience & Licenses/Certifications:

  • HS Diploma or GED required

  • 3 to 5 years of relevant sales or insurance industry work experience required.

  • Possesses or has the ability to possess active and unrestricted state issued license(s) required to place property and casualty insurance.

#IA

Apply Today

Automotive Repair Relations Specialist - East Bay or SF Location -

Walnut Creek, California

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

AUTOMOTIVE REPAIR RELATIONS SPECIALIST - EAST BAY OR SF LOCATION

AAA…we're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service. We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.  We're community minded, and celebrate the growth, development and successes of our diverse Team Members.  Whether you’re just starting your journey or looking to grow your career, we’ll support you every step of the way.

Why Work for us:

·  Impact. Play a key role in innovating the future of auto repair while reinventing AAA and the value propositions we deliver to over 6 Million Members.

· Development. Our team is designed to grow business and business leaders. We intend for you to demonstrate your capabilities and leadership skills and earn rapid advancement.

· Recognition. We offer a competitive total compensation package including salary, performance bonus, benefits, and 401(k) company match and discretionary contributions.

· Lifestyle. We do honorable work, and we practice our values: humility, integrity, teamwork, and service.


Under general supervision, our Automotive Repair Relations Specialist is responsible for business consulting and Repair Facility management activities for assigned Approved Automotive Repair (AAR) facilities of diverse scope and complexity. Uses business knowledge, industry expertise and consulting skills to understand and improve performance in imaginative ways. Has extensive customer service and interpersonal skills to drive improvements in member experience and facilitate AAR business in collaboration within the AAA NCNU team . Responsible for quality assurance of Repair Facility provided services, as well as their compliance with contractual obligations and standards.  Responsible for resolution and escalation of member complaints and AAR issues. Works and collaborates with others in either a lead or support role as business needs demand.

Essential Functions

• Regularly monitors and reviews quantitative and qualitative contractor performance metrics in order to provide auto repair facility feedback, offer improvement opportunities and ensure corrective action is taken when necessary.

• Gathers information from auto repair facilities to better understand their needs and identifies opportunities to help them improve their business operations by developing tailored analyses to help them understand trends in their performance and readily see opportunities to grow their business or improve operating margin

• Shares best practices to improve auto repair facility performance and operating efficiencies

• Looks for opportunities to gather information on repair facilities financial health and provide basic financial advice

• Conducts scheduled visits/inspections to ensure compliance with contracts, and Club/AAA standards and requirements for service, quality, and safety.  Frequency requires both annual and periodic inspections

• Monitors and recommends technological improvements in auto repair facility operations pertaining to shop management and customer experience.

• Assists repair facilities with payment issues as necessary, and participates in audits

• Explains Club performance criteria and processes for incentive payments - reconciles any misunderstandings and discrepancies (ERS related)

• Collaborates with auto repair facilities to implement new marketing programs and initiatives to increase member satisfaction and improve their business.

• Support providers through distribution of AAA marketing materials, merchandising opportunities and provides repair facilities with ongoing reporting on results of productivity as a result of marketing process

• Collaborates with repair facilities to resolve member complaints.  Conducts investigations by gathering relevant information and data (pictures) from both members and repair facilities regarding complaints/claims. Identifies root cause of member complaints and takes actions with repair facility to remedy and/or prevent future instances. May conduct the required mediation and arbitration necessary to ensure effective resolution of the issue

• Monitors geographic facility distribution and identifies potential repair facilities for optimal service mix and member experience using formal and informal processes

• Conducts assessments and ensures that minimum facility and personnel requirements are met and that the repair facility will provide high quality service

• Orients and trains new repair facilities on AAA operations and procedures

• Escalates priority incidents to ensure Club stakeholders are informed of incident specifics to take appropriate action

Knowledge/Skills/Abilities

• Retail automotive industry experience; including best practices and methods in areas of business specific to repair facility operations.

• Understanding and/or experience of automotive maintenance and mechanics

• Advanced organizational skills

• Strong communication skills

• Strong business writing skills

• Proficient in the use and development of operational / product / financial concepts as they apply to business unit and AAA

• Advanced interpersonal and inter-departmental skills

• Strong analytical skills to effectively identify problems and develop solutions incorporating the use of available technology

• Experience with Google applications (Gmail,  Drive etc.)

• Strong proficiency with Excel and familiarity with Word & Powerpoint

• Understanding of AAA business strategy

• Bilingual communication skills (preferred)

Education & Experience / Licenses & Certification

• Bachelor's degree in business or related area or an equivalent combination of education and experience

• Prior automotive industry experience (repair, service, maintenance) preferred

Work Environment/Physical Requirements

Minimum 50% travel by car working with Approved Auto Repair facilities. May travel by car, plane or other form of transportation to attend business meetings or conferences. 

THIS POSITION CAN WORK OUT OF EITHER AN EAST BAY OR SAN FRANCISCO LOCATION.

Apply Today

Principal Business Analyst

Walnut Creek, California

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

AAA…we're one of the largest Membership organizations in the country and you’ve probably heard of us or seen our stickers, but there’s a lot to us that you don’t know about.  Here are a few things you may not know:

  • We’re big – We have a presence in 7 states, serve over 6 million Members, and generate $4 Billion in sales
  • We’re diverse – We have many products and services including road side assistance, auto repair, insurance, travel advisory, and DMV services
  • We’re innovative – We invest in an incredible amount of innovation through our innovation arm, A3Ventures, where we both invest in other businesses through venture capital and start our own businesses; check pit Gog Car Share and AAA House Manager: https://www.a3ventures.co/
  • We’re leading edge – We are helping pioneer the autonomous vehicle market, operating the largest autonomous vehicle testing facility in the country… and we run our own autonomous vehicle on the Las Vegas Strip
  • We’re service oriented – The selling, the innovation, the size, it’s all in an effort to better serve our members, which is the underlying motive in all our decisions
  • We care – AAA is committed to communities and have many community based programs including AAA School Safety Patrol, Car Seat Inspection, and disaster preparedness


Job Description

You will be part of a small and talented Data Analytics team focused on identifying trends and developing solutions for the sales organization.  As a senior member of the Data Analytics group, you will be responsible for working directly with business users, building scalable data visualizations in Tableau, and performing ad-hoc analysis on business problems that provide actionable insights.  Projects will range from quick ad-hoc analysis requested by senior leadership to long term initiatives that set the strategy of the sales organization.  You will be expected to provide guidance, mentorship, and training to help develop the team as well as others in the broader organization.

Key Responsibilities

  • Architect and develop end to end scalable analytical solutions with Tableau
  • Develop strong collaborative relationships with key partners in Sales, Sales Operations, Finance and Marketing teams
  • Simplify complex business problems and extract insights from large data sets
  • Architect and develop analytical solutions that provide insights
  • Develop SQL queries, scripts, user defined functions, views, and triggers for business logic implementation
     

Requirements

  • 8+ years of hands-on experience in architecture and design of enterprise data solutions, applications, and integrations; or
  • BS/BA in computer science, engineering, or business with 5+ years of experience
  • Ability to lead your own projects and work independently once given a direction
  • Advanced data visualization skills
  • Experience working directly with business users to build reports and dashboards as well as solving business questions with data
  • Expertise with business intelligence solutions, Tableau preferred
  • Ability to work directly with executives, engineers, and analysts when it comes to defining metrics, crafting solutions and providing insights
  • Knowledge of or experience with agile methodology
  • Strong communication, presentation and interpersonal skills
  • Experience with SQL a plus
  • MBA is a plus
Apply Today

Insurance Associate

San Ramon, California

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

AAA has immediate opportunities for motivated individuals to join our team of Insurance Sales Associates.

Why work for us?

  • Paid Training: $23.00 hourly paid training. Extensive training program will help ensure a seamless transition into an Insurance Agent position. 

  • Licensing Assistance: AAA provides/ will reimburse the costs of licensure 

  • Advancement Opportunities: Opportunity to advance within the first 90 days 

  • No Overhead Costs: W-2 structure with dedication space in a AAA NCNU branch

  • Compensation: Generous commission structure with the ability to earn commission on every policy. 

  • Benefits: Medical, Dental, Vision, wellness program and more!

  • 401k Matching: $1 for $1 company match up to 6% of pay

  • Annual Incentive Plan: Eligibility to participate in AAA NCNU annual bonus plan

  • Paid Time Of: 17 days of PTO your first year + 9 Holidays annually

  • Community Impact:  24 hours provided per year designated for Volunteer work. 

  • Collaborative Environment: AAA will value your contribution to providing exceptional service to our members

Job Summary

Insurance Associates serve our Members by selling them the Property & Casualty and Roadside Assistance insurance that meets the Member’s needs. Individuals in this role are accountable for achieving assigned sales goals while providing an exceptional Member experience. Primary responsibilities include soliciting new business, serving existing insured Members, and retaining policies. Insurance Associates participate in promotions, events, marketing activities, and the cross-sell of AAA insurance products. Insurance Associates are professionals who guide our Members in the purchase of appropriate products and coverage under managerial supervision.

Essential Functions 

  • Uses sales techniques and strong product knowledge to identify customer-specific needs to generate new sales, retain existing insureds and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.

  • Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Agent’s manager.

  • Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.

  • Establishes rapport with the insured that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.

  • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.

  • Responds to customer inquiries and requests relating to insurance products and membership.

  • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.

  • Responds to customer inquiries and requests relating to insurance products and membership.

  • Researches and resolves complex customer service issues. Often assists the insured in initiating the first notice of loss on claims

Education & Experience/Licenses & Certification

  • High school diploma or GED required. Bachelor's degree in a relevant field preferred.

  • 2 to 4 years of sales experience preferred.

  • Insurance industry experience or knowledge preferred.

  • Knowledge of desktop systems including but not limited to Microsoft Office software applications.

  • Ability to acquire an unrestricted state issued license(s) required to place property and casualty insurance.  Active property and casualty license(s) may be required.  

#IASales

Apply Today

Automotive Service Technician

San Jose, California

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

We work hard to create an environment where you can thrive and where you use your skills and talents to help us deliver legendary Member service. You’ll help have a positive impact on the diverse communities we serve, too.

Why AAA?

  • Competitive hourly pay with an annual incentive
  • Exceptional benefits within 30 days of hire, to include 401k matching
  • 15 Paid Days off and no Sunday work hours
  • Tuition reimbursement for receiving additional ASE certifications
  • A free AAA Membership and numerous employee discounts

What You’ll Do

  • Perform oil changes and lubrication services to automobiles
  • Perform tire repairs and installation services to automobiles
  • Perform any other minor repairs to automobiles as assigned by a Lead Tech or service writer, according his/her abilities
  • Gain on the job experience in all areas of automotive repair and strive to obtain ASE Certifications.
  • Transporting members in company van to work or home
  • Picking up parts as needed
  • Assist upper level technicians as needed and for experience
  • Keep his/her work area clean and safe
  • Various miscellaneous duties as assigned by Lead Tech or management

What You Have

  • Automotive Repair Knowledge – Minimum 1 year automotive tire, lube, or general
  • Repair experience or six months of auto trade school or other formalized training program
  • Must be able to understand and meet customers’ needs and expectations. 
  • Must use good interpersonal skills in solving customers’ problems and build positive relationships with them
  • Must be able to communicate with others in a clear, understandable manner.
  • Must be able to analyze information, identify alternatives, and make sound, logical decisions. Must maximize utilization of available resources
  • Must be able to build smooth, cooperative working relationships, assisting other team members when possible
  • Must be able to perform multiple tasks and use time efficiently. Must be able to deal with negative emotions from others, displaying a positive, caring attitude on each interaction
  • Must be able to adapt to change and be flexible in adjusting approach to meet the needs of different situations.  Must be able to rotate among job functions as needed.

What You’ve Done

  • High School Diploma or GED required
  • Minimum 1 year automotive tire, lube, or general repair experience or six months of auto trade school or other formalized training program
  • Must obtain ASE G1 certification within 6 months of hire

#automotive

#OLG

Apply Today

Member Experience Associate - Bilingual Spanish

Manteca, California

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Why work for us?

  • Benefits – Access to Medical, Dental, and Vision program and more! 
  • 401k Matching – $1 for $1 company match up to 6% of pay 
  • Annual Incentive Plan – Eligibility to participate in AAA annual bonus plan 
  • Paid Time Off – Accrual of 17 PTO days your first year, nine paid holidays annually, and 24 hours earmarked for volunteer activities 

Essential Functions:

  • Exhibits AAA guiding principles and core values

  • Performs routine sales, service and operational functions for AAA Members including; DMV, cashiering, auto travel, notary and insurance sales support, with expectations for maintaining required standards, policies and procedures

  • Understands and actively promotes products and services to achieve individual goals in support of meeting organization goals and objectives 

  • Overcomes obstacles that create barriers to Team Member or branch efforts

  • Identifies process improvement opportunities and proposes solutions

  • Acts as an agent for change while promoting AAA’s guiding principles and core values

Knowledge/Skills/Abilities:

  • Demonstrates sales and service skills. Able to effectively interact, face-to-face, with new, prospective and existing Members.

  • Accuracy and comfort handling money, making change, balancing cash drawer.

  • Good computer skills, proficient in both reading and basic arithmetic.

  • Good written and verbal communication skills in person and over the phone.

  • Ability to multitask in response to requests, requirements and Member/Team Member expectations. Ability to accept feedback and correct course as necessary.

  • Bilingual (Spanish) required

Experience & Licenses/Certifications:

  • HS Diploma or GED required

  • Two years of sales or customer service experience required

  • Experience working with sales and service standards and goals

  • Current & valid Driver's License with clean history may be required

  • Bonding and fingerprinting may be required

  • P&C Licensing may be required

Work Environment/Physical Requirements:

Works in a variety of office environments where standing, walking or sitting at a desk, table or computer workstation may be required for extended periods of time. May travel by car, plane or other form of transportation to attend business meetings or conferences. May be required to work in one or more locations in a defined service area. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

#MEA

Apply Today

Sr. Accounting Analyst

Phoenix, Arizona

SENIOR ACCOUNTING ANALYST

AAA…we're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service. We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.  We're community minded, and celebrate the growth, development and successes of our diverse Team Members.  Whether you’re just starting your journey or looking to grow your career, we’ll support you every step of the way.

Why Work for us:

·        Impact. Play a key role in innovating the future of auto repair while reinventing AAA and the value propositions we deliver to over 6 Million Members.

·        Development. Our team is designed to grow business and business leaders. We intend for you to demonstrate your capabilities and leadership skills and earn rapid advancement.

·        Recognition. We offer a competitive total compensation package including salary, performance bonus, benefits, and 401(k) company match and discretionary contributions.

·        Lifestyle. We do honorable work, and we practice our values: humility, integrity, teamwork, and service.

Our Senior Accounting Analyst will be responsible for a variety of accounting services tasks including account reconciliation, preparing financial exhibits and reports, ensuring compliance with company procedures. Uses professional concepts to complete work and resolve problems of moderate scope and complexity. Role requires in-depth systems knowledge that will enable the individual to take a lead role in the implementation of software tools within the finance function. Conducts and documents operational, product, and financial activities within a business unit, relying on experience and judgment to plan and accomplish goals. Supports overall business strategy and corporate objectives by performing analysis to identify business needs and assist in formulating solutions to business problems or processes.

Essential Functions

• Collects operational and financial data, conducts research and preforms complex analysis.

• Determines possible implications on various departments and offers recommendations for process and system optimization.

• Reviews and analyzes the business units’ operational financial reporting needs.

• Develops and prepares relatively complex Product and Operational reports for management.

• Performs financial variance and trending analysis. Supports findings with research, statistical analysis, rationale, and other related activities for use in management decisions. These include financial and analytical models for decision making.

• Monitors, controls, reconciles and maintains financial activity and balances of accounts. Ensures transactions are posted to proper accounts.

• Identifies, researches and corrects questionable transactions. Ensures sub-systems transactions are recorded correctly and transmitted to the GL correctly.

• May provide complex reconciliations and analyses in preparation of information to support both external and internal audit review and prepares recommendations for changes as needed.

• Provides, acquires and exchanges reconciliation information with business partners. Acts as a liaison and provides coaching to the business partners to facilitate quality of reconciliations.

• Resolves escalated and/or complicated customer inquiries and concerns. Brings unresolved issues to management with recommendation on how to proceed.

• Prepares a variety of management reports and analyses to include summaries of financial transactions, new services or procedures/policies.

• May participate in Accounting Services projects to include the development of new systems, products and entities. Documents processes and procedures for a variety of activities and workflows.

• May act as lead for operational staff.  Acts as a resource on more complex processing issues, researching financial discrepancies and escalating customer and vendor concerns as necessary.

Knowledge/Skills/Abilities

• Knowledge of insurance/travel/members business practices and procedures as related to financial accounting and/or statutory requirements

• Knowledge of Generally Accepted Accounting Principles

• Sound analytical and organizational skills

• Sound skills in Workday, Excel, Word and Access

• Excellent oral and written communication skills

• Skills to prepare and present materials to all levels within origination

Education & Experience / Licenses & Certification

• Bachelor's degree with emphasis on Business Administration, Finance or Accounting or equivalent experience

• 5 to 7 years of experience with direct experience as a business systems analyst.

Apply Today

Sales & Service Manager

Clearfield, Utah

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

This position is responsible for managing the overall growth, development, profitability, and member satisfaction of one or more DSU teams. This position manages all operational activities including performance management, lead distribution, staffing (recruiting and forecasting pipeline) and sales recognition. This position is directly responsible for all employees within assigned team(s). Develops strategy and tactics to optimize team performance in sales and service quality. Contributes to organizational goal of positioning AAA Membership, Insurance and Travel products as market leaders.

Essential Functions

  • Accountable for delivery of revenue and profitability through DSU team(s) P&L management.
  • Responsible for the sale of all AAA products (Membership, P&C Insurance and Travel).
  • Tracks and analyzes all sales metrics to optimize distribution strategy of all lead sources.
  • Determines distribution strategy, associated staffing and support requirements to execute business plans and realize opportunities. Takes action to support the resolution of issues and creation of solutions within business segments. Leads the development, implementation and delivery of a strategy and associated business plans.
  • Forecasts staffing needs and maintains staffing pipeline through active recruiting.
  • Conducts performance evaluation, implements sales actions plans/coaching, and performance management activities for employees.
  • Provides active, engaged leadership through behavioral coaching and mentoring. Creates an engaging work environment that encourages feedback on local work processes, competitive threats and the member experience.
  • Responsible for leadership and talent development.
  • Ensures compliance with AAA policies, procedures, standards and regulations.
  • Provides feedback to assist in competitive positioning of AAA products and services (e.g., products, pricing, distribution approaches).

Knowledge/Skills/Abilities

  • Proven effective leadership.
  • Strong business acumen skills
  • Demonstrated consistent record of meeting or exceeding sales goals.
  • Strong written and verbal communication skills.
  • Strong problem-solving, quantitative and analytical skills with a proven ability to make data-driven decisions
  • P&L accountability and/or progressively responsible revenue/expense accountability (preferred)
  • Bi-lingual communication skills (Preferred)
  • In-depth knowledge of Membership, Insurance, Travel, Retail or Financial Services organization(s) (Preferred)
  • Strong computer skills, including proficiency with MS Office applications (Word, Excel, PowerPoint, Outlook)
  • Knowledge of AAA products and systems (Preferred)

Education & Experience / Licenses & Certification

  • Sales and/or service experience
  • Supervisory experience in travel, retail sales, insurance or service industry. Comparable experience in a management capacity may also be considered. (Preferred)
  • Property and Casualty License (Preferred)
  • Bachelor’s Degree Preferred
  • High School Diploma or GED
  • Valid Driver's License

Work Environment/Physical Requirements

  • Entire work time is conducted in an office setting
  • Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.
  • Must be able to understand and follow complex instructions

Competency

  • Communication, Oral - Ability to communicate effectively with others using the spoken word
  • Communication, Written - Ability to communicate in writing clearly and concisely
  • Customer Oriented - Ability to take care of the customers' needs while following company procedures
  • Interpersonal - Ability to get along well with a variety of personalities and individuals
  • Energetic - Ability to work at a sustained pace and produce quality work
  • Reliability - The trait of being dependable and trustworthy
  • Management Skills - Ability to effectively lead others
Apply Today

Bilingual Member Experience Associate

Elk Grove, California

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Why work for us?

  • Benefits – Access to Medical, Dental, and Vision program and more! 
  • 401k Matching – $1 for $1 company match up to 6% of pay 
  • Annual Incentive Plan – Eligibility to participate in AAA annual bonus plan 
  • Paid Time Off – Accrual of 17 PTO days your first year, nine paid holidays annually, and 24 hours earmarked for volunteer activities 

Essential Functions:

  • Exhibits AAA guiding principles and core values

  • Performs routine sales, service and operational functions for AAA Members including; DMV, cashiering, auto travel, notary and insurance sales support, with expectations for maintaining required standards, policies and procedures

  • Understands and actively promotes products and services to achieve individual goals in support of meeting organization goals and objectives 

  • Overcomes obstacles that create barriers to Team Member or branch efforts

  • Identifies process improvement opportunities and proposes solutions

  • Acts as an agent for change while promoting AAA’s guiding principles and core values

Knowledge/Skills/Abilities:

  • Demonstrates sales and service skills. Able to effectively interact, face-to-face, with new, prospective and existing Members.

  • Accuracy and comfort handling money, making change, balancing cash drawer.

  • Good computer skills, proficient in both reading and basic arithmetic.

  • Good written and verbal communication skills in person and over the phone.

  • Ability to multitask in response to requests, requirements and Member/Team Member expectations. Ability to accept feedback and correct course as necessary.

  • Bilingual in Spanish, Cantonese, Vietnamese or Mandarin required.

Experience & Licenses/Certifications:

  • High School Diploma or GED required

  • Two years of sales or customer service experience required

  • Experience working with sales and service standards and goals

  • Current & valid Driver's License with clean history may be required

  • Bonding and fingerprinting may be required

  • P&C Licensing may be required

Work Environment/Physical Requirements:

Works in a variety of office environments where standing, walking or sitting at a desk, table or computer workstation may be required for extended periods of time. May travel by car, plane or other form of transportation to attend business meetings or conferences. May be required to work in one or more locations in a defined service area. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

#MEA

Apply Today

Residential Installer

San Jose, California

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

AAA recently acquired SafeGuard, the 11th largest smart home security company in the United States, with the vision to become the most trusted brand in this industry. Safeguard, has been Protecting Arizona families and businesses for over 50 years; we are Arizona's largest locally-operated security provider. With an A+ Better Business Bureau Ranking, we prove every day that we love being there for and helping our customers. We work hard to create an environment where you can thrive and use your skills and talents to help us deliver legendary Customer Service. You’ll help positively impact every homeowner and the communities that we serve, too.
You will be part of a team that has a must win attitude matched by an unparalleled support staff. We’re looking for hardworking, self-motivated, individuals with a professional presence. You will be working with a company and a team that is second to none and we are looking for the same!
Why work for us?
  • Training - Career Advancement!
  • Great Benefits - Medical/Dental/Vision
  • Retirement - 401k matching up to 3%
  • Work/Life Balance - PTO 3 Weeks + 9 paid holidays
RESPONSIBILITIES
  • Perform diagnostic evaluation of system issues and perform troubleshooting and repairs on low voltage security and home automation systems including cameras, thermostats, locks and more.
  • Install or upgrade new low voltage security and home automation systems inclusive of cameras, thermostats, door locks and more.
KNOWLEDGE AND SKILLS
  • Two or more years in a customer service industry role
  • Strong customer service communication and conflict resolution skills
  • Strong written and verbal communication skills
  • Some sales experience is desired

EDUCATION, KNOWLEDGE, SKILLS, COMPETENCIES, CERTIFICATIONS/LICENSES

  • Must qualify for applicable licenses / certificates
  • The ability to use hand tools, laptop, and tablet are required.

WORKING ENVIRONMENT/ MINIMUM PHYSICAL REQUIREMENTS

This position includes primarily field work. Physical requirements include standing, sitting, bending, lifting, and climbing. Lifting will include up to 40 pounds. Extensive use of a personal computer or tablet is required. Use of hand and power tools is required on occasion.

#SAFE

Apply Today

Life Insurance Agent

Los Gatos, California

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

AAA is known for providing exceptional products, service and experiences to our members. Life insurance is no exception.  Our unique Life Insurance Specialist role works collaboratively with branch teams to provide a knowledgeable examination of our members life insurance needs.

Why work for us?

  • No Overhead Costs – W-2 structure with dedication space in a AAA NCNU branch
  • Training - Accelerated training program for experienced agents
  • Compensation - Base plus commission platform with eligibility of annual merit increase, renewals and first year production bonuses
  • Benefits – Medical, Dental , Vision
  • 401k Matching – $1 for $1 company match up to 6% of pay
  • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan
  • Paid Time Off – Ten hours per month, ten holidays annually, one floating holiday and 24 hours per year earmarked for volunteer activities
  • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Life Insurance Specialist Responsibilities

  • Provide life sales support and training on lead development and identification for frontline team employees, Insurance Sales Agents (P&C), and other staff
  • Keep current in the industry by maintaining continuing education for licensure, as well as consistently staying well-informed of updates, changes and other developments in policy and/or external practices
  • Develop an annual business plan that includes input and involvement with your manager to ensure goals are met and responsibilities are determined, including new business life sales, quality standards, as well as building outstanding customer relationships.
  • Follow company-approved sales processes during the completion of any required financial, activity and sales reporting
  • Review plan objectives and reassess strategies in order to align performance relative to annual sales goals
  • Ensure compliance with  and AAA Life regulations, as well as external regulations

Education & Experience/Licenses & Certification

  • High School Diploma or GED; a valid driver’s license; and an active State Resident Life Insurance License.
  • Bachelor’s Degree in a related area or an equivalent combination of education and experience and a minimum 6 months experience in Life Insurance and/or Annuity Sales.
  • CLU, ChFC and/or LUTCF Designations a plus.

#LifeSales

Apply Today

Member Experience Associate

San Jose, California

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

We're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service.

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. 

We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
 

Essential Functions

  • Exhibits AAA guiding principles and core values

  • Performs routine sales, service and operational functions for AAA Members including; DMV, cashiering, auto travel, notary and insurance sales support, with expectations for maintaining required standards, policies and procedures

  • Understands and actively promotes products and services to achieve individual goals in support of meeting organization goals and objectives 

  • Overcomes obstacles that create barriers to Team Member or branch efforts

  • Identifies process improvement opportunities and proposes solutions

  • Acts as an agent for change while promoting AAA’s guiding principles and core values

Knowledge/Skills/Abilities

  • Demonstrates sales and service skills. Able to effectively interact, face-to-face, with new, prospective and existing Members.

  • Accuracy and comfort handling money, making change, balancing cash drawer.

  • Good computer skills, proficient in both reading and basic arithmetic.

  • Good written and verbal communication skills in person and over the phone.

  • Ability to multitask in response to requests, requirements and Member/Team Member expectations. Ability to accept feedback and correct course as necessary.

Education & Experience / Licenses & Certification

  • High school diploma or GED required

  • Two years sales or customer service experience

  • Experience working with sales and service standards and goals

  • Current  & valid Driver's License with clean history may be required

  • Bonding and fingerprinting may be required

  • P&C Licensing may also be required

Work Environment/Physical Requirements

Works in a variety of office environments where standing, walking or sitting at a desk, table or computer workstation may be required for extended periods of time. May travel by car, plane or other form of transportation to attend business meetings or conferences. May be required to work in one or more locations in a defined service area. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.


 

#MEA Sales 

Apply Today

MVD Member Experience Associate

Goodyear, Arizona

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Why work for us?

  • Benefits – Access to Medical, Dental, and Vision program and more! 
  • 401k Matching – $1 for $1 company match up to 4% of pay 
  • Annual Incentive Plan – Eligibility to participate in AAA annual bonus plan 
  • Paid Time Off – Accrual of 17 PTO days your first year, nine paid holidays annually, and 24 hours earmarked for volunteer activities 

Essential Functions:

  • Exhibits AAA guiding principles and core values

  • Performs routine sales, service and operational functions for AAA Members including; MVD, cashiering, auto travel, notary and insurance sales support, with expectations for maintaining required standards, policies and procedures

  • Understands and actively promotes products and services to achieve individual goals in support of meeting organization goals and objectives 

  • Overcomes obstacles that create barriers to Team Member or branch efforts

  • Identifies process improvement opportunities and proposes solutions

  • Acts as an agent for change while promoting AAA’s guiding principles and core values

Knowledge/Skills/Abilities:

  • Demonstrates sales and service skills. Able to effectively interact, face-to-face, with new, prospective and existing Members.

  • Accuracy and comfort handling money, making change, balancing cash drawer.

  • Good computer skills, proficient in both reading and basic arithmetic.

  • Good written and verbal communication skills in person and over the phone.

  • Ability to multitask in response to requests, requirements and Member/Team Member expectations. Ability to accept feedback and correct course as necessary.

Experience & Licenses/Certifications:

  • Minimum one year of MVD customer service experience required

  • Experience working with sales and service standards and goals

  • Current & valid Driver's License with clean history may be required

  • Bonding and fingerprinting may be required

  • Active AZ MVD Certification required

  • P&C Licensing may be required

Work Environment/Physical Requirements:

Works in a variety of office environments where standing, walking or sitting at a desk, table or computer workstation may be required for extended periods of time. May travel by car, plane or other form of transportation to attend business meetings or conferences. May be required to work in one or more locations in a defined service area. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

#MEA

Apply Today

Insurance Sales Agent

Las Vegas, Nevada

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Why work for us?

  • Licensing Assistance – If unlicensed, AAA NCNU will reimburse the costs of licensure

  • Training – You’ll attend a thorough, comprehensive, two week training program

  • No Overhead Costs – W-2 structure with dedicated space in a AAA branch

  • Benefits – Medical, Dental, Vision, wellness program and more!

  • 401k Matching – $1 for $1 company match up to 6% of pay

  • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan

  • Paid Time Off – 17 days your first year + nine holidays annually + 24 hours per year designated for volunteer work

Essential Functions:

  • Uses sales techniques and strong product knowledge to identify customer-specific needs to generate new sales, retain existing insureds and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.

  • Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Agent’s manager.

  • Conduct insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.

  • Establishes rapport with the insured that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.

  • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.

  • Responds to customer inquiries and requests relating to insurance products and membership.

  • Researches and resolves complex customer service issues. Often assists the insured in initiating the first notice of loss on claims.

Knowledge/Skills/Abilities:

  • Strong sales skills with a history of effectively developing, tracking, following up on and closing leads.

  • Advanced consultative selling techniques utilizing thorough product knowledge.

  • Knowledge of desktop systems including but not limited to Microsoft Office software applications.

Experience & Licenses/Certifications:

  • HS Diploma or GED required.

  • 3 to 5 years of relevant sales or insurance industry work experience required.

  • Possesses or has the ability to possess active and unrestricted state issued license(s) required to place property and casualty insurance.

#IA

Apply Today

Director, Growth Marketing - GIG Car Share

Berkeley, California

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Located in Downtown Berkeley, A3Ventures is the innovation lab and capital investment engine of AAA. We anticipate needs and shape innovations to help people make sense of our rapidly changing world.

The first new venture to be launched by A3Ventures is GIG Car Share, Northern California's first one-way car share business – positioned at the intersecting trends of mobility, collaborative consumption, and sustainability. We are looking for a Head of Growth to join our team.

As Director of Growth Marketing at GIG Car Share, you will be responsible for driving Member acquisition by scaling and leading our next phase of profitable growth. Our ideal candidate has a proven ability to grow critical KPI’s such as app store views, downloads, enrollments, trials and repeat usage.  You should possess an analytical mindset and profit orientation while thriving in an environment of fast testing, measuring, and iterating in pursuit of goals and objectives.

Essential Job Functions:

Growth Strategy, Execution & Optimization: Create and own a multi-channel, evolving growth strategy based on product needs: SEO/ASO, SEM, DSPs, social paid and community/influencer development, word of mouth, email marketing, push notifications, traditional, mobile native and web, programmatic display, etc. Design, launch and optimize campaigns across multiple online channels that meet financial and KPI objectives by getting our audience to take specific and measurable actions. Increase our reach, engagement and loyalty across all platforms. Uncover and leverage new emerging platforms to create new growth opportunities.

Lead Generation & Member Acquisition: Drive consumer traffic to website, landing pages, and social media with the intent of optimizing & increasing conversion rates. Convert insights into action - see Member acquisition process through from ideation to execution. Develop and implement a robust Member engagement/retention strategy to effectively manage Member churn.

Test & Learn: A/B test new and unique ideas based on a deep understanding of data. You will be able to immediately see the impact of your work.

Analyze: Use analytical techniques to identify and unblock bottlenecks; define the KPIs and goals for success; analyzing Member data and users’ feedback.

What You’ve Done:

Growth Marketing & Hacking:  You have been responsible for growth strategy, execution, and optimization for a few products or services and have the conversion metrics to show for it. You have a proven track record of success in scaling and automating growth processes through cross channel user acquisition and retention initiatives.

Strategic Planning and Future Visioning:  You’ve developed and executed effective strategies as well as consumer visioning and led their deployment to accelerate e-commerce sales growth.

Data Analysis: You have strong analytical skills and experience with data analysis and reporting. Strength in strategic data interpretation and visual representation of data is required.

A/B Testing experience: You love to (A/B) test, know how your target audience moves, and how you can trigger and capture their attention.

Actionable Results: You are relentless in the pursuit of growth, and know how to win new business.

What You’ll Need to Succeed:

8+ years’ experience in marketing -- including 4+ in a direct-response/acquisition/audience.

Deep experience with using analytical tools and interpreting data to drive decisions and behavior.

Bachelor’s Degree required.  MBA or Master’s a plus.

Strong track record of building growth hack programs that have measurable impact.

Transformational leadership qualities, emotional intelligence, an executive presence and a startup mindset.

#innovation

Apply Today

Member Experience Associate

San Jose, California

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

We're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service.

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. 

We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
 

Essential Functions

  • Exhibits AAA guiding principles and core values

  • Performs routine sales, service and operational functions for AAA Members including; DMV, cashiering, auto travel, notary and insurance sales support, with expectations for maintaining required standards, policies and procedures

  • Understands and actively promotes products and services to achieve individual goals in support of meeting organization goals and objectives 

  • Overcomes obstacles that create barriers to Team Member or branch efforts

  • Identifies process improvement opportunities and proposes solutions

  • Acts as an agent for change while promoting AAA’s guiding principles and core values

Knowledge/Skills/Abilities

  • Demonstrates sales and service skills. Able to effectively interact, face-to-face, with new, prospective and existing Members.

  • Accuracy and comfort handling money, making change, balancing cash drawer.

  • Good computer skills, proficient in both reading and basic arithmetic.

  • Good written and verbal communication skills in person and over the phone.

  • Ability to multitask in response to requests, requirements and Member/Team Member expectations. Ability to accept feedback and correct course as necessary.

Education & Experience / Licenses & Certification

  • High school diploma or GED required

  • Two years sales or customer service experience

  • Experience working with sales and service standards and goals

  • Current  & valid Driver's License with clean history may be required

  • Bonding and fingerprinting may be required

  • P&C Licensing may also be required

Work Environment/Physical Requirements

Works in a variety of office environments where standing, walking or sitting at a desk, table or computer workstation may be required for extended periods of time. May travel by car, plane or other form of transportation to attend business meetings or conferences. May be required to work in one or more locations in a defined service area. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.


 

#MEA Sales 

Apply Today

Member Experience Associate

Cheyenne, Wyoming

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Why work for us?

  • Benefits – Access to Medical, Dental, and Vision program and more! 
  • 401k Matching – $1 for $1 company match up to 6% of pay 
  • Annual Incentive Plan – Eligibility to participate in AAA annual bonus plan 
  • Paid Time Off – Accrual of 17 PTO days your first year, nine paid holidays annually, and 24 hours earmarked for volunteer activities 

Essential Functions:

  • Exhibits AAA guiding principles and core values

  • Performs routine sales, service and operational functions for AAA Members including; DMV, cashiering, auto travel, notary and insurance sales support, with expectations for maintaining required standards, policies and procedures

  • Understands and actively promotes products and services to achieve individual goals in support of meeting organization goals and objectives 

  • Overcomes obstacles that create barriers to Team Member or branch efforts

  • Identifies process improvement opportunities and proposes solutions

  • Acts as an agent for change while promoting AAA’s guiding principles and core values

Knowledge/Skills/Abilities:

  • Demonstrates sales and service skills. Able to effectively interact, face-to-face, with new, prospective and existing Members.

  • Accuracy and comfort handling money, making change, balancing cash drawer.

  • Good computer skills, proficient in both reading and basic arithmetic.

  • Good written and verbal communication skills in person and over the phone.

  • Ability to multitask in response to requests, requirements and Member/Team Member expectations. Ability to accept feedback and correct course as necessary.

Experience & Licenses/Certifications:

  • HS Diploma or GED required

  • Two years of sales or customer service experience required

  • Experience working with sales and service standards and goals

  • Current & valid Driver's License with clean history may be required

  • Bonding and fingerprinting may be required

  • P&C licensing may be required

Work Environment/Physical Requirements:

Works in a variety of office environments where standing, walking or sitting at a desk, table or computer workstation may be required for extended periods of time. May travel by car, plane or other form of transportation to attend business meetings or conferences. May be required to work in one or more locations in a defined service area. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

#MEA

Apply Today

Backflow Technician

Scottsdale, Arizona

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

AAA recently acquired SafeGuard, the 11th largest smart home security company in the United States, with the vision to become the most trusted brand in this industry. Safeguard, has been Protecting Arizona families and businesses for over 50 years; we are Arizona's largest locally-operated security provider. With an A+ Better Business Bureau Ranking, we prove every day that we love being there for and helping our customers. We work hard to create an environment where you can thrive and use your skills and talents to help us deliver legendary Customer Service. You’ll help positively impact every homeowner and the communities that we serve, too.
You will be part of a team that has a must win attitude matched by an unparalleled support staff. We’re looking for hardworking, self-motivated, individuals with a professional presence. You will be working with a company and a team that is second to none and we are looking for the same!
Why work for us?
  • Training - Career Advancement!
  • Great Benefits - Medical/Dental/Vision
  • Retirement - 401k matching up to 3%
  • Work/Life Balance - PTO 3 Weeks + 9 paid holidays

This position is responsible for service, repair, maintenance, and inspections of backflow valve systems for the existing customer base. These services are critical for the ongoing customer service experience and satisfaction of the account base. The department has primary responsibility for customer retention through the responsiveness and provision of inspection, repair, support, and maintenance operations and service.

Perform backflow valve system inspections, identifying deficiencies and upgrade opportunities.

ESSENTIAL FUNCTIONS:

  • Perform backflow valve system inspections, identifying deficiencies and upgrade opportunities.
  • Perform backflow valve system repairs, maintenance, and upgrades.
  • Support the service advisors, key account coordinators, and customer support representatives in the performance of their jobs and service calls. Create reports for customer and agency documentation and submittal.
  • Maintain relationship with municipal and state fire authorities for licensing and inspections. Interface with the monitoring center manager and supervisors.
  • Maintain relationships with major accounts and multi-location accounts to ensure satisfaction and retention. Interface with the sales departments to address current service issues and plan support for future growth.

KNOWLEDGE AND SKILLS:

  • Two or more years in the installation and/or service of backflow valve systems.
  • Strong customer service communication and conflict resolution skills.
  • Strong written and verbal communication skills.

EDUCATION, COMPETENCIES, CERTIFICATIONS/LICENSES:

  • Must qualify for state license.
  • Knowledge of life safety codes.
  • Equipment manufacturer’s training and/or certifications are desirable.
  • Computer/tablet literacy.

#SAFE

Apply Today

Insurance Associate

Concord, California

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

AAA has immediate opportunities for motivated individuals to join our team of Insurance Sales Associates.

 

Why work for us?

  • Paid Training: $23.00 hourly paid training. Extensive training program will help ensure a seamless transition into an Insurance Agent position. 

  • Licensing Assistance: AAA provides/ will reimburse the costs of licensure 

  • Advancement Opportunities: Opportunity to advance within the first 90 days 

  • No Overhead Costs: W-2 structure with dedication space in a AAA NCNU branch

  • Compensation: Generous commission structure with the ability to earn commission on every policy. 

  • Benefits: Medical, Dental, Vision, wellness program and more!

  • 401k Matching: $1 for $1 company match up to 6% of pay

  • Annual Incentive Plan: Eligibility to participate in AAA NCNU annual bonus plan

  • Paid Time Of: 17 days of PTO your first year + 9 Holidays annually

  • Community Impact:  24 hours provided per year designated for Volunteer work. 

  • Collaborative Environment: AAA will value your contribution to providing exceptional service to our members

 

Job Summary

Insurance Associates serve our Members by selling them the Property & Casualty and Roadside Assistance insurance that meets the Member’s needs. Individuals in this role are accountable for achieving assigned sales goals while providing an exceptional Member experience. Primary responsibilities include soliciting new business, serving existing insured Members, and retaining policies. Insurance Associates participate in promotions, events, marketing activities, and the cross-sell of AAA insurance products. Insurance Associates are professionals who guide our Members in the purchase of appropriate products and coverage under managerial supervision.

Essential Functions 

  • Uses sales techniques and strong product knowledge to identify customer-specific needs to generate new sales, retain existing insureds and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.

  • Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Agent’s manager.

  • Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.

  • Establishes rapport with the insured that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.

  • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.

  • Responds to customer inquiries and requests relating to insurance products and membership.

  • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.

  • Responds to customer inquiries and requests relating to insurance products and membership.

  • Researches and resolves complex customer service issues. Often assists the insured in initiating the first notice of loss on claims

 

Education & Experience/Licenses & Certification

  • High school diploma or GED required. Bachelor's degree in a relevant field preferred.

  • 2 to 4 years of sales experience preferred.

  • Insurance industry experience or knowledge preferred.

  • Knowledge of desktop systems including but not limited to Microsoft Office software applications.

  • Ability to acquire an unrestricted state issued license(s) required to place property and casualty insurance within fourteen (14) calendar days of start date. Depending on start date,  active property and casualty license(s) may be required.  

#IASales

      

Apply Today

Manager, Venture Capital and Acqusitions

Berkeley, California

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

This candidate will manage the daily efforts of A3V’s mergers and acquisitions group as it makes capital investments to foster inorganic growth opportunities for AAA MWG.  This includes augmenting AAA’s footprint in industries we currently compete in, as well as potential expansion into adjacent markets.  This individual will write investment theses that align the strengths of AAA MWG with acquisitions opportunities in the outside market, as well as lead teams performing this research.  They will then make recommendations to executives and senior leadership on which investments to make (in the $10MM-$200MM range). They will then lead search initiatives to identify potential acquisition targets. To do this, they will work with brokers, bankers, and leverage AAA’s internal resources to help identify opportunities.  Following target identification, this role encompasses the negotiation and diligence process, including financial model development, operational diligence, legal diligence, negotiating price and other deal terms, etc.  This candidate will be responsible for ensuring deals move through the pipeline to closing.  Additionally, this role will be responsible for helping maintain relations with A3V’s venture capital portfolio companies.

Job Description

  • Recommend acquisitions up to $200MM
  • Invest capital in serial transactions in an industry on behalf or AAA
  • Manage the creation of market landscapes and research documents analyzing target markets
  • Develop investment theses based on market landscapes and AAA’s competitive advantages
  • Source deals using internal efforts as well as advisory services
  • Perform product, business and financial due diligence on companies of interest. This includes managing a comprehensive diligence process utilizing legal counsel, industry experts, bankers, brokers, accountants, and AAA stakeholders
  • Perform synergy analysis, comprehensive financial model and valuation assessment
  • Assist in managing relationships with portfolio companies, including strategic engagements that may result in pilots, proofs of concept, or commercial deals
  • Network with bankers, brokers, attorneys and others involved in sourcing deals
  • Own and lead a sourcing process that identifies high-quality potential acquisition targets
  • Make recommendations, investment pitches and present complex financial models to the AAA MWG investment committee related to
  • Audit lead/deal database and track investment process

Job Requirements

  • 7 years of experience
  • Strong financial modeling experience, with an emphasis on M&A valuation models
  • Strong interest in the insurance, auto repair, home security, travel, home maintenance markets, including keeping abreast of the latest trends and technologies in those spaces
  • Proven ability to think strategically about products, markets, competitive landscapes
  • Strong analytical and quantitative skills; proficiency with corporate financial analysis procedures
  • Proven ability to work independently, while managing multiple projects, often under tight deadlines
  • Excellent written, verbal and interpersonal communication skills, including the ability to succinctly distill a large quantity of information and analysis for executive consumption
  • Team player possessing a strong drive to add value

Education/Experience/Training

  • Bachelor's Degree (Required)
  • MBA preferred.
Apply Today

Insurance Associate

Newark, California

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

AAA has immediate opportunities for motivated individuals to join our team of Insurance Sales Associates.

 

Why work for us?

  • Paid Training: $23.00/hr during our the training period. Extensive training program will help ensure a seamless transition into an Insurance Agent position. 

  • Licensing Assistance: AAA provides/ will reimburse the costs of licensure 

  • Advancement Opportunities: Opportunity to advance within the first 90 days 

  • No Overhead Costs: W-2 structure with dedication space in a AAA NCNU branch

  • Compensation: Generous commission structure with the ability to earn commission on every policy. 

  • Benefits: Medical, Dental, Vision, wellness program and more!

  • 401k Matching: $1 for $1 company match up to 6% of pay

  • Annual Incentive Plan: Eligibility to participate in AAA NCNU annual bonus plan

  • Paid Time Of: 17 days of PTO your first year + 9 Holidays annually

  • Community Impact:  24 hours provided per year designated for Volunteer work. 

  • Collaborative Environment: AAA will value your contribution to providing exceptional service to our members

 

Job Summary

Insurance Associates serve our Members by selling them the Property & Casualty and Roadside Assistance insurance that meets the Member’s needs. Individuals in this role are accountable for achieving assigned sales goals while providing an exceptional Member experience. Primary responsibilities include soliciting new business, serving existing insured Members, and retaining policies. Insurance Associates participate in promotions, events, marketing activities, and the cross-sell of AAA insurance products. Insurance Associates are professionals who guide our Members in the purchase of appropriate products and coverage under managerial supervision.

Essential Functions 

  • Uses sales techniques and strong product knowledge to identify customer-specific needs to generate new sales, retain existing insureds and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.

  • Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Agent’s manager.

  • Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.

  • Establishes rapport with the insured that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.

  • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.

  • Responds to customer inquiries and requests relating to insurance products and membership.

  • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.

  • Responds to customer inquiries and requests relating to insurance products and membership.

  • Researches and resolves complex customer service issues. Often assists the insured in initiating the first notice of loss on claims

 

Education & Experience/Licenses & Certification

  • High school diploma or GED required. Bachelor's degree in a relevant field preferred.

  • 2 to 4 years of sales experience preferred.

  • Insurance industry experience or knowledge preferred.

  • Knowledge of desktop systems including but not limited to Microsoft Office software applications.

  • Ability to acquire an unrestricted state issued license(s) required to place property and casualty insurance within fourteen (14) calendar days of start date. Depending on start date,  active property and casualty license(s) may be required.  

#IASales

 

Apply Today

Shift Lead

Las Vegas, Nevada

Essential Functions

  • Responsible for oversight of shop operations to include inspecting/maintaining of company vehicles/ equipment for safe and efficient operation, battery inventory processes, administrative duties/reports and coordination of scheduling/dispatching
  • Coaching and development of employees, to include training, performance management and the corrective action process
  • Driving and operating the full range of service vehicles (i.e. loading/towing vehicles, flat tire changes, lock-out, fuel delivery services, etc.) for increased
  • Productivity gains and contribution to business results, to include knowledge sharing/coaching/
  • training of peers; utilizing on-board computer, radio communications and mapping systems
  • On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving
  • Managing and maintenance of damages tracking system and coordination of resolution for customer complaints
  • Education and training. I.E.:  AAA Compliance Training, RPST,TSAAC, Lock-out, PSP, Battery
  • Service Training

Knowledge/Skills/Abilities

  • Ability to drive a manual/automatic shift vehicle
  • Ability to ride a bicycle at a skilled level.
  • Ability to act in the role of a leader, to include coaching, mentoring and training
  • Superior customer service skills and the ability to interact with a wide-range of people
  • Proficient automotive knowledge
  • Proven computer knowledge and familiarity with Microsoft Office Suite
  • Proven math skills and analytical ability
  • Ability to communicate effectively, including proficiency with delivering presentations and conducting meetings
  • Bilingual communication skills (preferred)

Education & Experience / Licenses & Certification

• High School Diploma or GED equivalent

• 8+ years Experience operating a motor vehicle with a valid driver's license

• Vocational technical automotive training/certification or equivalent experience (preferred)

• ASE (Automotive Service Excellence) certification (preferred)

Work Environment/Physical Requirements

Works outdoors at vehicle sites when servicing vehicles. Lifting and carrying tires and parts, weighing up to 50 pounds, several times a day; bending, kneeling and stooping as required for service calls. Works in all weather and all traffic conditions. Vehicle recovery sites may be wet, messy and hazardous.

If needed for identification purposes, a photograph may be obtained after an offer of employment is made and accepted.  Service Providers are required to provide a photograph for identification purposes.

Competency

Customer Centricity (Proficient)

Interpersonal Savvy (Proficient)

Time Management (Proficient)

Decision Making (Proficient)

Leadership Credibility (intermediate)

Apply Today

Travel Sales Associate

Clearfield, Utah

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Essential Functions

• Uses sales techniques and product knowledge to identify customer-specific needs to generate new sales to prospective and current Members. Effectively overcomes objections to close the sale.

• Consistently provides a service experience that enhances the Member’s affinity to the AAA brand and results in greater Member satisfaction and loyalty.

Knowledge/Skills/Abilities

• Possesses sales skills effectively employed in the tracking, following up on and closing of assigned leads.

• Knowledge of desktop systems including but not limited to Microsoft Office software applications.

Education & Experience/Licenses & Certification

• High school diploma or GED required.

• Prior sales and/or call center work experience preferred.

Apply Today

Member Experience Associate

Phoenix, Arizona

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Why work for us?

  • Benefits – Access to Medical, Dental, and Vision program and more! 
  • 401k Matching – $1 for $1 company match up to 4% of pay 
  • Annual Incentive Plan – Eligibility to participate in AAA annual bonus plan 
  • Paid Time Off – Accrual of 17 PTO days your first year, nine paid holidays annually, and 24 hours earmarked for volunteer activities 

Essential Functions:

  • Exhibits AAA guiding principles and core values

  • Performs routine sales, service and operational functions for AAA Members including; DMV, cashiering, auto travel, notary and insurance sales support, with expectations for maintaining required standards, policies and procedures

  • Understands and actively promotes products and services to achieve individual goals in support of meeting organization goals and objectives 

  • Overcomes obstacles that create barriers to Team Member or branch efforts

  • Identifies process improvement opportunities and proposes solutions

  • Acts as an agent for change while promoting AAA’s guiding principles and core values

Knowledge/Skills/Abilities:

  • Demonstrates sales and service skills. Able to effectively interact, face-to-face, with new, prospective and existing Members.

  • Accuracy and comfort handling money, making change, balancing cash drawer.

  • Good computer skills, proficient in both reading and basic arithmetic.

  • Good written and verbal communication skills in person and over the phone.

  • Ability to multitask in response to requests, requirements and Member/Team Member expectations. Ability to accept feedback and correct course as necessary.

Experience & Licenses/Certifications:

  • HS Diploma or GED required

  • Two years of sales or customer service experience required

  • Experience working with sales and service standards and goals

  • Current & valid Driver's License with clean history may be required

  • Bonding and fingerprinting may be required

  • P&C Licensing may be required

Work Environment/Physical Requirements:

Works in a variety of office environments where standing, walking or sitting at a desk, table or computer workstation may be required for extended periods of time. May travel by car, plane or other form of transportation to attend business meetings or conferences. May be required to work in one or more locations in a defined service area. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

#MEA

Apply Today

Tow and Light Service

Oakland, California

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

A career with AAA Northern California, Nevada, Utah, Arizona, and Mountain West is unique, just like you.

We’re a mission-driven Member services organization. We have a saying here at AAA that we aspire to be America’s most trusted organization absolutely famous for doing the right thing. With more than four million Members, our purpose is to bring peace of mind to Members so that they can enjoy life more.

We work hard to create an environment where you can thrive and where you use your skills and talents to help us deliver legendary Member service. You’ll help have a positive impact on the diverse communities we serve, too.

AAA is known for providing exceptional products, service and experiences to our members. Our Road Service Technicians (Tow Truck Drivers) provide outstanding member experiences by ensuring our members safety on the road.

Why work for us?

  • Great Pay – $21.96/hour + a 5% increase at 6 months
  • Training – You’ll attend a thorough, comprehensive, three week training program
  • Benefits – Medical, Dental, Vision, wellness program and more!
  • 401k Matching – $1 for $1 company match up to 6% of pay
  • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan
  • Paid Time Off – Ten hours per month, ten holidays annually, one floating holiday and 24 hours per year earmarked for volunteer activities
  • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

What our Roadside Service Technicians do:

  • Driving and operating a service vehicle (i.e. loading/towing vehicles, flat tire changes, lock-out, fuel delivery services, etc.)
  • On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving
  • Utilizing on-board computer, radio communications, and mapping systems
  • Completion of daily paperwork (i.e. call-logs, battery invoices, cash receipts, etc.)
  • Inspecting and submitting maintenance reports of company vehicles for safe and efficient operation
  • Education and training. I.E.: AAA Compliance Training, RPST,TSAAC, Lock-out, PSP, Battery Service Training

Education & Experience/Licenses & Certification

  • Ability to drive a manual/automatic shift vehicle
  • Customer service skills and the ability to interact with a wide-range of people
  • Basic math skills
  • Basic automotive knowledge and at least 6 years’ experience operating a motor vehicle with a valid driver’s license
  • Basic computer knowledge
  • Bilingual communication skills a plus
  • High School Diploma or GED equivalent required
  • Vocational technical automotive training/certification or equivalent experience (preferred)
  • ASE (Automotive Service Excellence) certification(preferred)

Work Environment and Physical Requirements:

Works outdoors at vehicle sites when servicing vehicles. Lifting and carrying tires and parts, weighing up to 50 pounds, several times a day; bending, kneeling and stooping as required for service calls. Works in all weather and all traffic conditions. Vehicle recovery sites may be wet, messy and hazardous. Service Providers are required to provide a photograph for identification purposes. If needed for identification purposes, a photograph may be obtained after an offer of employment is made and accepted.   

#ERSDriver

Apply Today

Mobile Patrol Officer

Scottsdale, Arizona


"AAA acquired SAFE Security and Safeguard with the vision to become the most trusted smart home security brand in this industry. With your help, we aspire to provide the same peace of mind at home as we have provided on the roads for the last 100 years."


Safeguard Security is looking for Mobile Patrol Officers to join the team! We have multiple shift positions open with opportunities for overtime!

Responsibilities

  • Alarm Verification - promptly respond to alarms in your designated area prompted by our onsite monitoring facility
  • Vacation Service - check homes and provide preauthorized requested service for a period when the client is away from home
  • Patrol Accounts - check accounts daily/nightly as contracted with customers
  • Maintain regular records and effectively communicate with dispatch, customers, etc.
  • Safe and courteous operation of the designated patrol vehicle observing all state and municipal traffic laws; all traffic rules specified by the bylaws of the any community which you may enter; and all traffic and vehicle operation rules of Safeguard Security & Communications, Inc.;
  • Proper maintenance of the designated patrol vehicle, e.g. routine, scheduled, preventive or corrective maintenance, vacuuming, car washes, etc.
  • Responding to burglar alarms at businesses and residences while following all prescribed procedures and instructions
  • Completion of daily assigned tasks, e.g. red-tag checks, interior checks, initial interior checks, spot checks, courtesy patrols, etc.
  • Completion, without exception, of unique duties as assigned for your designated beat and shift
  • Keeping the Patrol Division Supervisor informed of all problems, unique situations, etc. that occur on your shift
  • Entering all pertinent and necessary information into Silvertrac
  • Operation of KNOX KeySecure Boxes
  • Proper preparation of Incident reports to include content, numbering and logging
  • Proper use, completion and submission of all forms associated with patrol activities and/or duties
  • Assisting the Patrol Division Supervisors and/or Patrol Division Operations Supervisor with coverage of open shifts within the Division 
     

Qualifications
 

  • Must be at least 21 years old
  • Must obtain a valid and current Arizona Security Card Certification (Guard Card)
  • Ability to communicate clearly and effectively in English (both written and oral)
  • Must have a phone (home or cell)
  • Must have a friendly demeanor and great customer service skills
  • Must possess a valid AZ driver's license with a clean driving record of 3+ years
  • Be a high school graduate or have a GED
  • Possess effective customer service skills
  • Have a neat and professional appearance
  • Have reliable transportation
  • Must be able to pass a full criminal and background check, and drug test 

Work Location Scottsdale, Arizona

Type of position Full time, Variety of shifts

Compensation: $13/hr

What we offer; Medical, Dental Vision, 401k Match at 3%, AAA Membership, Vacation, PTO.

#CIN

Apply Today

Insurance Associate

San Jose, California

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

AAA has immediate opportunities for motivated individuals to join our team of Insurance Sales Associates.

 

Why work for us?

  • Paid Training: $23.00/hr during our the training period. Extensive training program will help ensure a seamless transition into an Insurance Agent position. 

  • Licensing Assistance: AAA provides/ will reimburse the costs of licensure 

  • Advancement Opportunities: Opportunity to advance within the first 90 days 

  • No Overhead Costs: W-2 structure with dedication space in a AAA NCNU branch

  • Compensation: Generous commission structure with the ability to earn commission on every policy. 

  • Benefits: Medical, Dental, Vision, wellness program and more!

  • 401k Matching: $1 for $1 company match up to 6% of pay

  • Annual Incentive Plan: Eligibility to participate in AAA NCNU annual bonus plan

  • Paid Time Of: 17 days of PTO your first year + 9 Holidays annually

  • Community Impact:  24 hours provided per year designated for Volunteer work. 

  • Collaborative Environment: AAA will value your contribution to providing exceptional service to our members

 

Job Summary

Insurance Associates serve our Members by selling them the Property & Casualty and Roadside Assistance insurance that meets the Member’s needs. Individuals in this role are accountable for achieving assigned sales goals while providing an exceptional Member experience. Primary responsibilities include soliciting new business, serving existing insured Members, and retaining policies. Insurance Associates participate in promotions, events, marketing activities, and the cross-sell of AAA insurance products. Insurance Associates are professionals who guide our Members in the purchase of appropriate products and coverage under managerial supervision.

Essential Functions 

  • Uses sales techniques and strong product knowledge to identify customer-specific needs to generate new sales, retain existing insureds and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.

  • Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Agent’s manager.

  • Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.

  • Establishes rapport with the insured that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.

  • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.

  • Responds to customer inquiries and requests relating to insurance products and membership.

  • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.

  • Responds to customer inquiries and requests relating to insurance products and membership.

  • Researches and resolves complex customer service issues. Often assists the insured in initiating the first notice of loss on claims

 

Education & Experience/Licenses & Certification

  • High school diploma or GED required. Bachelor's degree in a relevant field preferred.

  • 2 to 4 years of sales experience preferred.

  • Insurance industry experience or knowledge preferred.

  • Knowledge of desktop systems including but not limited to Microsoft Office software applications.

  • Ability to acquire an unrestricted state issued license(s) required to place property and casualty insurance within fourteen (14) calendar days of start date. Depending on start date,  active property and casualty license(s) may be required.  

#IASales

 

Apply Today

Member Experience Associate

Truckee, California

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

We're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service. We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
 

Why work for us?

  • Benefits – Access to Medical, Dental, and Vision program and more! 
  • 401k Matching – $1 for $1 company match up to 6% of pay 
  • Annual Incentive Plan – Eligibility to participate in AAA annual bonus plan 
  • Paid Time Off – Accrual of 17 PTO days your first year, nine paid holidays annually, and 24 hours earmarked for volunteer activities 

Essential Functions:

  • Exhibits AAA guiding principles and core values

  • Performs routine sales, service and operational functions for AAA Members including; DMV, cashiering, auto travel, notary and insurance sales support, with expectations for maintaining required standards, policies and procedures

  • Understands and actively promotes products and services to achieve individual goals in support of meeting organization goals and objectives 

  • Overcomes obstacles that create barriers to Team Member or branch efforts

  • Identifies process improvement opportunities and proposes solutions

  • Acts as an agent for change while promoting AAA’s guiding principles and core values

Knowledge/Skills/Abilities:

  • Demonstrates sales and service skills. Able to effectively interact, face-to-face, with new, prospective and existing Members.

  • Accuracy and comfort handling money, making change, balancing cash drawer.

  • Good computer skills, proficient in both reading and basic arithmetic.

  • Good written and verbal communication skills in person and over the phone.

  • Ability to multitask in response to requests, requirements and Member/Team Member expectations. Ability to accept feedback and correct course as necessary.

Experience & Licenses/Certifications:

  • Two years of sales or customer service experience required

  • Experience working with sales and service standards and goals

  • Current & valid Driver's License with clean history may be required

  • Bonding and fingerprinting may be required

  • P&C licensing may be required

Work Environment/Physical Requirements:

Works in a variety of office environments where standing, walking or sitting at a desk, table or computer workstation may be required for extended periods of time. May travel by car, plane or other form of transportation to attend business meetings or conferences. May be required to work in one or more locations in a defined service area. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

#MEA

#LIS

Apply Today

AAA Tow and Light Service Driver

Sacramento, California

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Why work for us?

  • Great Pay – $16.46/hour + a 5% increase at 6 months

  • Training – You’ll attend a thorough, comprehensive, three week training program

  • Benefits – Medical, Dental, Vision, wellness program and more!

  • 401k Matching – $1 for $1 company match up to 6% of pay

  • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan

  • Paid Time Off – Ten hours per month, ten holidays annually, one floating holiday and 24 hours per year earmarked for volunteer activities

  • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

What our Roadside Service Technicians do:

  • Driving and operating a service vehicle (i.e. loading/towing vehicles, flat tire changes, lock-out, fuel delivery services, etc.)

  • On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving

  • Utilizing on-board computer, radio communications, and mapping systems

  • Completion of daily paperwork (i.e. call-logs, battery invoices, cash receipts, etc.)

  • Inspecting and submitting maintenance reports of company vehicles for safe and efficient operation

  • Education and training. I.E.: AAA Compliance Training, RPST,TSAAC, Lock-out, PSP, Battery Service Training

Education & Experience/Licenses & Certification

  • Ability to drive a manual/automatic shift vehicle

  • Customer service skills and the ability to interact with a wide-range of people

  • Basic math skills

  • Basic automotive knowledge and at least 6 years’ experience operating a motor vehicle with a valid driver’s license

  • Basic computer knowledge

  • Bilingual communication skills a plus

  • Vocational technical automotive training/certification or equivalent experience (preferred)

  • ASE (Automotive Service Excellence) certification(preferred)

Work Environment/Physical Requirements:

Works outdoors at vehicle sites when servicing vehicles. Lifting and carrying tires and parts, weighing up to 50 pounds, several times a day; bending, kneeling and stooping as required for service calls. Works in all weather and all traffic conditions. Vehicle recovery sites may be wet, messy and hazardous.

Service Providers are required to provide a photograph for identification purposes. If needed for identification purposes, a photograph may be obtained after an offer of employment is made and accepted.   

#ERSDriver

Apply Today

Insurance Associate

Daly City, California

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

AAA has immediate opportunities for motivated individuals to join our team of Insurance Sales Associates.

 

Why work for us?

  • Paid Training: $23.00/hr during our the training period. Extensive training program will help ensure a seamless transition into an Insurance Agent position. 

  • Licensing Assistance: AAA provides/ will reimburse the costs of licensure 

  • Advancement Opportunities: Opportunity to advance within the first 90 days 

  • No Overhead Costs: W-2 structure with dedication space in a AAA NCNU branch

  • Compensation: Generous commission structure with the ability to earn commission on every policy. 

  • Benefits: Medical, Dental, Vision, wellness program and more!

  • 401k Matching: $1 for $1 company match up to 6% of pay

  • Annual Incentive Plan: Eligibility to participate in AAA NCNU annual bonus plan

  • Paid Time Of: 17 days of PTO your first year + 9 Holidays annually

  • Community Impact:  24 hours provided per year designated for Volunteer work. 

  • Collaborative Environment: AAA will value your contribution to providing exceptional service to our members

 

Job Summary

Insurance Associates serve our Members by selling them the Property & Casualty and Roadside Assistance insurance that meets the Member’s needs. Individuals in this role are accountable for achieving assigned sales goals while providing an exceptional Member experience. Primary responsibilities include soliciting new business, serving existing insured Members, and retaining policies. Insurance Associates participate in promotions, events, marketing activities, and the cross-sell of AAA insurance products. Insurance Associates are professionals who guide our Members in the purchase of appropriate products and coverage under managerial supervision.

Essential Functions 

  • Uses sales techniques and strong product knowledge to identify customer-specific needs to generate new sales, retain existing insureds and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.

  • Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Agent’s manager.

  • Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.

  • Establishes rapport with the insured that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.

  • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.

  • Responds to customer inquiries and requests relating to insurance products and membership.

  • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.

  • Responds to customer inquiries and requests relating to insurance products and membership.

  • Researches and resolves complex customer service issues. Often assists the insured in initiating the first notice of loss on claims

 

Education & Experience/Licenses & Certification

  • High school diploma or GED required. Bachelor's degree in a relevant field preferred.

  • 2 to 4 years of sales experience preferred.

  • Insurance industry experience or knowledge preferred.

  • Knowledge of desktop systems including but not limited to Microsoft Office software applications.

  • Ability to acquire an unrestricted state issued license(s) required to place property and casualty insurance within fourteen (14) calendar days of start date. Depending on start date,  active property and casualty license(s) may be required.  

#IASales

 

Apply Today

Insurance Sales Associate

Berkeley, California

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

AAA has immediate opportunities for motivated individuals to join our team of Insurance Sales Associates.

 

Why work for us?

  • Paid Training: $23.00 hourly paid training. Extensive training program will help ensure a seamless transition into an Insurance Agent position. 

  • Licensing Assistance: AAA provides/ will reimburse the costs of licensure 

  • Advancement Opportunities: Opportunity to advance within the first 90 days 

  • No Overhead Costs: W-2 structure with dedication space in a AAA NCNU branch

  • Compensation: Generous commission structure with the ability to earn commission on every policy. 

  • Benefits: Medical, Dental, Vision, wellness program and more!

  • 401k Matching: $1 for $1 company match up to 6% of pay

  • Annual Incentive Plan: Eligibility to participate in AAA NCNU annual bonus plan

  • Paid Time Of: 17 days of PTO your first year + 9 Holidays annually

  • Community Impact:  24 hours provided per year designated for Volunteer work. 

  • Collaborative Environment: AAA will value your contribution to providing exceptional service to our members

 

Job Summary

Insurance Associates serve our Members by selling them the Property & Casualty and Roadside Assistance insurance that meets the Member’s needs. Individuals in this role are accountable for achieving assigned sales goals while providing an exceptional Member experience. Primary responsibilities include soliciting new business, serving existing insured Members, and retaining policies. Insurance Associates participate in promotions, events, marketing activities, and the cross-sell of AAA insurance products. Insurance Associates are professionals who guide our Members in the purchase of appropriate products and coverage under managerial supervision.

Essential Functions 

  • Uses sales techniques and strong product knowledge to identify customer-specific needs to generate new sales, retain existing insureds and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.

  • Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Agent’s manager.

  • Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.

  • Establishes rapport with the insured that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.

  • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.

  • Responds to customer inquiries and requests relating to insurance products and membership.

  • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.

  • Responds to customer inquiries and requests relating to insurance products and membership.

  • Researches and resolves complex customer service issues. Often assists the insured in initiating the first notice of loss on claims

 

Education & Experience/Licenses & Certification

  • High school diploma or GED required. Bachelor's degree in a relevant field preferred.

  • 2 to 4 years of sales experience preferred.

  • Insurance industry experience or knowledge preferred.

  • Knowledge of desktop systems including but not limited to Microsoft Office software applications.

  • Ability to acquire an unrestricted state issued license(s) required to place property and casualty insurance within fourteen (14) calendar days of start date. Depending on start date,  active property and casualty license(s) may be required.  

#IASales

           

Apply Today

Member Experience Associate

San Jose, California

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Essential Functions

  • Exhibits AAA guiding principles and core values
  • Performs routine sales, service and operational functions for AAA Members including; DMV, cashiering, auto travel, notary and insurance sales support, with expectations for maintaining required standards, policies and procedures
  • Understands and actively promotes products and services to achieve individual goals in support of meeting organization goals and objectives 
  • Overcomes obstacles that create barriers to Team Member or branch efforts
  • Identifies process improvement opportunities and proposes solutions
  • Acts as an agent for change while promoting AAA’s guiding principles and core values

Knowledge/Skills/Abilities

  • Demonstrates sales and service skills. Able to effectively interact, face-to-face, with new, prospective and existing Members.
  • Accuracy and comfort handling money, making change, balancing cash drawer.
  • Good computer skills, proficient in both reading and basic arithmetic.
  • Good written and verbal communication skills in person and over the phone.
  • Ability to multitask in response to requests, requirements and Member/Team Member expectations. Ability to accept feedback and correct course as necessary.

Education & Experience / Licenses & Certification

  • High school diploma or GED required
  • Two years sales or customer service experience
  • Experience working with sales and service standards and goals
  • Current  & valid Driver's License with clean history may be required
  • Bonding and fingerprinting may be required
  • P&C Licensing may also be required

Work Environment/Physical Requirements

Works in a variety of office environments where standing, walking or sitting at a desk, table or computer workstation may

be required for extended periods of time. May travel by car, plane or other form of transportation to attend business meetings or conferences. May be required to work in one or more locations in a defined service area. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

#MEASales

Apply Today

Dispatcher

Clearfield, Utah

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Why work for us?

  • Great Pay - $16.75 with additional increases when you hit performance skill blocks. 

  • Training – You’ll attend a thorough, comprehensive, training program

  • Benefits – Medical, Dental, Vision, wellness program and more!

  • 401k 

  • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan

  • Paid Time Off – Ten hours per month, ten holidays annually, one floating holiday and 24 hours per year earmarked for volunteer activities

  • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

  • ​Room for advancement 

Essential  Functions

  • Multitask using technology systems to coordinate rescue for AAA Members in need of roadside assistance.

  • Partner with Territory/Fleet Managers to gain a better understanding of their territory.

  • Update the information system and keep the member informed of all requested services.

Knowledge/Skills/Abilities 

  • Clear and proficient verbal and written communication even under pressure

  • Advanced computer, relevant applications, telephone and dispatch/radio skills

  • Common knowledge of vehicle components and the common reasons for vehicle failure

  • Demonstrates problem solving and listening skills to evaluate member safety as well as the ability to discern safety issues and respond appropriately

  • toggle and navigate through multiple applications for simultaneous use

  • Type 45 WPM

Education & Experience/Licenses &  Certification

  • Two (2) years of experience in a customer contact role

  • Must be able to work Swing Shift and at least one weekend day

Apply Today

Tow Shift Lead

Concord, California

[This position is for the upcoming Richmond Location]

Job Summary
Act in the capacity of a team lead, including training and development of staff, coordinating work, and administrative duties.  Driving and operating of the full range of service vehicles (tow trucks, battery service vehicles, light service vehicles), operating towing equipment and battery service equipment for AAA members and for commercial purposes. Performing effective diagnostics/troubleshooting on vehicles. Providing an outstanding customer service experience. Utilized as a Trainer/Mentor for new hires/ERS Specialist.

Essential Functions

  • Responsible for oversight of shop operations to include inspecting/maintaining of company vehicles/ equipment for safe and efficient operation, battery inventory processes, administrative duties/reports and coordination of scheduling/dispatching
  • Coaching and development of employees, to include training, performance management and the corrective action process
  • Driving and operating the full range of service vehicles (i.e. loading/towing vehicles, flat tire changes, lock-out, fuel delivery services, etc.) for increased
  • Productivity gains and contribution to business results, to include knowledge sharing/coaching/
  • training of peers; utilizing on-board computer, radio communications and mapping systems
  • On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving
  • Managing and maintenance of damages tracking system and coordination of resolution for customer complaints
  • Education and training. I.E.:  AAA Compliance Training, RPST,TSAAC, Lock-out, PSP, Battery
  • Service Training

Knowledge/Skills/Abilities

  • Ability to drive a manual/automatic shift vehicle
  • Ability to ride a bicycle at a skilled level.
  • Ability to act in the role of a leader, to include coaching, mentoring and training
  • Superior customer service skills and the ability to interact with a wide-range of people
  • Proficient automotive knowledge
  • Proven computer knowledge and familiarity with Microsoft Office Suite
  • Proven math skills and analytical ability
  • Ability to communicate effectively, including proficiency with delivering presentations and conducting meetings
  • Bilingual communication skills (preferred)

Education & Experience / Licenses & Certification

• High School Diploma or GED equivalent

• 8+ years Experience operating a motor vehicle with a valid driver's license

• Vocational technical automotive training/certification or equivalent experience (preferred)

• ASE (Automotive Service Excellence) certification (preferred)

Competency

Customer Centricity (Proficient)

Interpersonal Savvy (Proficient)

Time Management (Proficient)

Decision Making (Proficient)

Leadership Credibility (intermediate)

Work Environment/Physical Requirements

Works outdoors at vehicle sites when servicing vehicles. Lifting and carrying tires and parts, weighing up to 50 pounds, several times a day; bending, kneeling and stooping as required for service calls. Works in all weather and all traffic conditions. Vehicle recovery sites may be wet, messy and hazardous.

Apply Today

Light Service Battery Driver

San Francisco, California

Why work for us?

  • Great Pay – $21.96/hour + a 5% increase at 6 months

  • Bonus- Potential to earn monthly bonuses

  • Training – You’ll attend a thorough, comprehensive, three week training program

  • Benefits – Medical, Dental, Vision, wellness program and more!

  • 401k Matching – $1 for $1 company match up to 6% of pay

  • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan

  • Paid Time Off – Ten hours per month, ten holidays annually, one floating holiday and 24 hours per year earmarked for volunteer activities

  • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

What our Roadside Service Technicians do:

  • Driving and operating a service vehicle (i.e. loading/towing vehicles, flat tire changes, lock-out, fuel delivery services, etc.)

  • On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving

  • Utilizing on-board computer, radio communications, and mapping systems

  • Completion of daily paperwork (i.e. call-logs, battery invoices, cash receipts, etc.)

  • Inspecting and submitting maintenance reports of company vehicles for safe and efficient operation

  • Education and training. I.E.: AAA Compliance Training, RPST,TSAAC, Lock-out, PSP, Battery Service Training

Education & Experience/Licenses & Certification

  • Ability to drive a manual/automatic shift vehicle

  • Customer service skills and the ability to interact with a wide-range of people

  • Basic math skills

  • Basic automotive knowledge and at least 6 years’ experience operating a motor vehicle with a valid driver’s license

  • Basic computer knowledge

  • Bilingual communication skills a plus

  • High School Diploma or GED equivalent required

  • Vocational technical automotive training/certification or equivalent experience (preferred)

  • ASE (Automotive Service Excellence) certification(preferred)

Work Environment/Physical Requirements:

Works outdoors at vehicle sites when servicing vehicles. Lifting and carrying tires and parts, weighing up to 50 pounds, several times a day; bending, kneeling and stooping as required for service calls. Works in all weather and all traffic conditions. Vehicle recovery sites may be wet, messy and hazardous.

Service Providers are required to provide a photograph for identification purposes. If needed for identification purposes, a photograph may be obtained after an offer of employment is made and accepted.   

#ERSDRIVER

Apply Today

GIG Member Care Specialist

Clearfield, Utah

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Key Responsibilities

  • Responds to Member questions and inquiries via phone, email, and other communication methodsto maintains a high level of member satisfaction levels.
  • Researches and resolves complex and sensitive Member issues in order to ensure timely complaint resolution.
  • Special projects as necessary.
  • Provides reporting and other data as needed by supervisor and department.

Key Accountabilities:

  • Achieve desired Member satisfaction goals
  • Assist with inbound Member phone calls, emails, etc.
  • Provide a member experience in line with AAA values

#GAB

Apply Today

Insurance Associate

Hayward, California

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

AAA has immediate opportunities for motivated individuals to join our team of Insurance Sales Associates.

 

Why work for us?

  • Paid Training: $23.00 during our the training period. Extensive training program will help ensure a seamless transition into an Insurance Agent position. 

  • Licensing Assistance: AAA provides/ will reimburse the costs of licensure 

  • Advancement Opportunities: Opportunity to advance within the first 90 days 

  • No Overhead Costs: W-2 structure with dedication space in a AAA NCNU branch

  • Compensation: Generous commission structure with the ability to earn commission on every policy. 

  • Benefits: Medical, Dental, Vision, wellness program and more!

  • 401k Matching: $1 for $1 company match up to 6% of pay

  • Annual Incentive Plan: Eligibility to participate in AAA NCNU annual bonus plan

  • Paid Time Of: 17 days of PTO your first year + 9 Holidays annually

  • Community Impact:  24 hours provided per year designated for Volunteer work. 

  • Collaborative Environment: AAA will value your contribution to providing exceptional service to our members

 

Job Summary

Insurance Associates serve our Members by selling them the Property & Casualty and Roadside Assistance insurance that meets the Member’s needs. Individuals in this role are accountable for achieving assigned sales goals while providing an exceptional Member experience. Primary responsibilities include soliciting new business, serving existing insured Members, and retaining policies. Insurance Associates participate in promotions, events, marketing activities, and the cross-sell of AAA insurance products. Insurance Associates are professionals who guide our Members in the purchase of appropriate products and coverage under managerial supervision.

Essential Functions 

  • Uses sales techniques and strong product knowledge to identify customer-specific needs to generate new sales, retain existing insureds and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.

  • Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Agent’s manager.

  • Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.

  • Establishes rapport with the insured that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.

  • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.

  • Responds to customer inquiries and requests relating to insurance products and membership.

  • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.

  • Responds to customer inquiries and requests relating to insurance products and membership.

  • Researches and resolves complex customer service issues. Often assists the insured in initiating the first notice of loss on claims

 

Education & Experience/Licenses & Certification

  • High school diploma or GED required. Bachelor's degree in a relevant field preferred.

  • 2 to 4 years of sales experience preferred.

  • Insurance industry experience or knowledge preferred.

  • Knowledge of desktop systems including but not limited to Microsoft Office software applications.

  • Ability to acquire an unrestricted state issued license(s) required to place property and casualty insurance within forty-five (45) calendar days of hire. Active required license(s) preferred.

#IASales

 

Apply Today

Call Receiver

Tucson, Arizona

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

NEW YEAR...NEW CAREER!

Whether you’re just starting your journey or looking to grow your career, we’ll support you every step of the way.

WHY WORK FOR US?

  • Great Pay - $14.50/hour with the opportunity for increases when performance skills blocks are achieved
  • Training – You’ll attend a thorough, comprehensive, 6 week training program
  • Benefits – Medical, Dental, Vision, wellness program and more!
  • 401k Matching – $1 for $1 company match up to 4% of pay
  • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan
  • Paid Time Off – Ten hours per month, ten holidays annually, one floating holiday and 24 hours per year earmarked for volunteer activities
  • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

WHATS NEXT?

  • We utilize a video on demand interview as a way to get to know you better. The great thing about this is you have the ability to complete the interview from anywhere at anytime, giving you the control to move through our selection process faster. Completing this video on demand is the next step of the process. Once you complete your application, you will receive an email inviting you to complete our video on demand interview. Once that is completed, our recruiting team will review your video and will send you an email on next steps. PLEASE NOTE: If you do not complete the video on demand interview, we will not be able to move forward with you in this process.

ESSENTIAL FUNCTIONS:

  • Call Receiver’s provide courteous and professional assistance in response to members requests for Roadside Assistance in a high volume call center.
  • You must properly answer and enter information into the system for each incoming telephone call.
  • On every call you must deliver extraordinary customer service to our Members, using sound business judgment and accurately answering question by applying department policies while using all provided resources.
  • Accurately enter all information provided by our Members to ensure proper service is rendered.
  • Set proper expectations with our Members to ensure their complete understanding of the services they will be given.
  • Demonstrate empathy when dealing with Members in high stress situations.
  • Ensure Members are fully aware of products available to them to enhance the Member’s experience for each and every Member’s individual situation. (upgrading coverage, etc.)

KNOWLEDGE/SKILLS/ABILITIES​:

  • Clear verbal and written communication
  • Data entry skills, typing (35 wpm minimum), computer, telephone and basic math
  • Passion for customer service
  • Ability to use a navigation system (Google maps, iOS Maps, Waze… etc.)
  • Ability to work weekends and holidays as necessitated by business and/or weather conditions
  • Ability to cope in a professional manner with a fast workpace and time pressure

EDUCATION & EXPERIENCE / LICENSES & CERTIFICATION

  • High School diploma or equivalent required – college education credits preferred
  • 0 – 2 years prior customer service experience is preferred

Apply Today

Fire Sprinkler Inspection Technician

Scottsdale, Arizona

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

AAA recently acquired SafeGuard, the 11th largest smart home security company in the United States, with the vision to become the most trusted brand in this industry. Safeguard, has been Protecting Arizona families and businesses for over 50 years; we are Arizona's largest locally-operated security provider. With an A+ Better Business Bureau Ranking, we prove every day that we love being there for and helping our customers. We work hard to create an environment where you can thrive and use your skills and talents to help us deliver legendary Customer Service. You’ll help positively impact every homeowner and the communities that we serve, too.
You will be part of a team that has a must win attitude matched by an unparalleled support staff. We’re looking for hardworking, self-motivated, individuals with a professional presence. You will be working with a company and a team that is second to none and we are looking for the same!

Why work for us?
  • Career Advancement!
  • Great Benefits - Medical/Dental/Vision
  • Retirement - 401k matching up to 3%
  • Work/Life Balance - PTO 3 Weeks + 9 paid holidays

Job Summary of Responsibilities:

You will be responsible for Testing and Servicing all Kitchen and Industrial Fire Suppression Systems, Fire Extinguishers, Exit and Emergency Lighting and Other Fire Equipment.

Performs inspections, service, and repair of equipment at customer locations. Systems serviced will include fire suppression systems. The position will require the use of both hand and electronic tools, and will involve the use of ladders and moderate lifting. The technician will be responsible for company issued inventory and tools. Reports and documentation must be completed in accordance with company procedures and practices.

Complete Annual and Semi Annual inspections of all types and models of Kitchen Fire Systems. Identify, repair and service kitchen fire systems to NFPA 17A and industry standards. Daily communication with management, the office and fellow technicians. After normal business hours service calls and scheduled weekend services (when required).

Qualifications:

  • Ability to use and maintain a vehicle hopper
  • Knowledge of and understanding of NFPA 10
  • Previous Fire Inspection experience (required)
  • Must possess a Nicet or CSA Certification (or the ability to obtain within 6 months)
  • Clean DMV driving record (required)
  • Strong mechanical aptitude and troubleshooting skills
  • Deadline and detail-oriented
  • Ability to thrive in a fast-paced environment
  • Must provide your own hand tools. (Specialty tool will be provided)
  • Ability to work flexible hours (required)

WORK ENVIRONMENT/PHYSICAL REQUIREMENTS:

This position includes primarily field time. Physical requirements include standing, sitting, bending, lifting, and climbing. Lifting will include up to 40 pounds. Extensive use of a personal computer and tablet is required. Use of hand and power tools is required on occasion

#SAFE

Apply Today

Insurance Member Experience Associate

Tucson, Arizona

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Why work for us?

  • Benefits – Access to Medical, Dental, and Vision program and more! 
  • 401k Matching – $1 for $1 company match up to 4% of pay 
  • Annual Incentive Plan – Eligibility to participate in AAA annual bonus plan 
  • Paid Time Off – Accrual of 17 PTO days your first year, nine paid holidays annually, and 24 hours earmarked for volunteer activities 

Essential Functions:

  • Exhibits AAA guiding principles and core values

  • Performs routine sales, service and operational functions for AAA Members including; MVD, cashiering, auto travel, notary and insurance sales support, with expectations for maintaining required standards, policies and procedures

  • Understands and actively promotes products and services to achieve individual goals in support of meeting organization goals and objectives 

  • Overcomes obstacles that create barriers to Team Member or branch efforts

  • Identifies process improvement opportunities and proposes solutions

  • Acts as an agent for change while promoting AAA’s guiding principles and core values

Knowledge/Skills/Abilities:

  • Demonstrates sales and service skills. Able to effectively interact, face-to-face, with new, prospective and existing Members.

  • Accuracy and comfort handling money, making change, balancing cash drawer.

  • Good computer skills, proficient in both reading and basic arithmetic.

  • Good written and verbal communication skills in person and over the phone.

  • Ability to multitask in response to requests, requirements and Member/Team Member expectations. Ability to accept feedback and correct course as necessary.

Experience & Licenses/Certifications:

  • Two years of sales or customer service experience in the insurance industry required

  • Experience working with sales and service standards and goals

  • Current & valid Driver's License with clean history may be required

  • Bonding and fingerprinting may be required

  • P&C License required

Work Environment/Physical Requirements:

Works in a variety of office environments where standing, walking or sitting at a desk, table or computer workstation may be required for extended periods of time. May travel by car, plane or other form of transportation to attend business meetings or conferences. May be required to work in one or more locations in a defined service area. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

#MEA

Apply Today

Insurance Associate

Oakland, California

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

AAA has immediate opportunities for motivated individuals to join our team of Insurance Sales Associates.

 

Why work for us?

  • Paid Training: $23.00 during our the training period. Extensive training program will help ensure a seamless transition into an Insurance Agent position. 

  • Licensing Assistance: AAA will reimburse part of the costs of licensure 

  • Advancement Opportunities: Opportunity to advance within the first 90 days 

  • No Overhead Costs: W-2 structure with dedication space in a AAA NCNU branch

  • Compensation: Generous commission structure with the ability to earn commission on every policy. 

  • Benefits: Medical, Dental, Vision, wellness program and more!

  • 401k Matching: $1 for $1 company match up to 6% of pay

  • Annual Incentive Plan: Eligibility to participate in AAA NCNU annual bonus plan

  • Paid Time Of: 17 days of PTO your first year + 9 Holidays annually

  • Community Impact:  24 hours provided per year designated for Volunteer work. 

  • Collaborative Environment: AAA will value your contribution to providing exceptional service to our members

 

Job Summary

Insurance Associates serve our Members by selling them the Property & Casualty and Roadside Assistance insurance that meets the Member’s needs. Individuals in this role are accountable for achieving assigned sales goals while providing an exceptional Member experience. Primary responsibilities include soliciting new business, serving existing insured Members, and retaining policies. Insurance Associates participate in promotions, events, marketing activities, and the cross-sell of AAA insurance products. Insurance Associates are professionals who guide our Members in the purchase of appropriate products and coverage under managerial supervision.

Essential Functions 

  • Uses sales techniques and strong product knowledge to identify customer-specific needs to generate new sales, retain existing insureds and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.

  • Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Agent’s manager.

  • Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.

  • Establishes rapport with the insured that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.

  • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.

  • Responds to customer inquiries and requests relating to insurance products and membership.

  • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.

  • Responds to customer inquiries and requests relating to insurance products and membership.

  • Researches and resolves complex customer service issues. Often assists the insured in initiating the first notice of loss on claims

 

Education & Experience/Licenses & Certification

  • High school diploma or GED required. Bachelor's degree in a relevant field preferred.

  • 2 to 4 years of sales experience preferred.

  • Insurance industry experience or knowledge preferred.

  • Knowledge of desktop systems including but not limited to Microsoft Office software applications.

  • Ability to acquire an unrestricted state issued license(s) required to place property and casualty insurance within fourteen (14) calendar days of start date. Depending on start date,  active property and casualty license(s) may be required.  

#IASales

 

Apply Today

Smart Home Team Lead

Scottsdale, Arizona

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

AAA recently acquired SafeGuard, the 11th largest smart home security company in the United States, with the vision to become the most trusted brand in this industry. Safeguard, has been Protecting Arizona families and businesses for over 50 years; we are Arizona's largest locally-operated security provider. With an A+ Better Business Bureau Ranking, we prove every day that we love being there for and helping our customers. We work hard to create an environment where you can thrive and use your skills and talents to help us deliver legendary Customer Service. You’ll help positively impact every homeowner and the communities that we serve, too.

This position is responsible for supervising functions and/or Team Members as assigned by the Manager of Customer Experience. Responsible for monitoring Team Members, providing feedback, serving as product expert, sharing best practices, coaching behaviors, and guiding Team Members to success while also manage scheduling and schedule adherence for their assigned team. Additionally, this individual will provide call support to load-balance during peak inbound call volume while providing legendary AAA Smart Home experiences.

Job Description

Essential Functions

  • Provides daily direction and communication to Team Members to ensure Member inquiries and concerns are resolved in a timely, efficient and knowledgeable manner.
  • With Learning & Development team, create training material and trains and coaches Team Members.
  • Meets with Team Members on a regular basis to provide performance feedback.
  • Supervises departmental work activities and ensures scheduling adherence to achieve business objectives.
  • Responsible for goal setting, on-going performance feedback and evaluation and documentation of performance for team
  • Monitors, audits and reports daily team and individual performance statistics and provides efficiency improvement recommendations to management.
  • Assists in the development, updating and implementation of disciplined operating practices.
  • Participates in the recruitment process of potential Team Members including but not limited to screening applicants, interviewing, and employment decision.
  • Ensures team is in compliance with policies, procedures, standards and regulations. Keeps management informed of issues.
  • Assists in managing department expenses (e.g. overtime, rewards & recognition, travel, meal, office supplies).
  • Manages Member Escalations.
  • Responds to Member emails and phone calls.
  • Maintains knowledge of smart home industry and serves as subject matter expert.
  • Monitors and clears phone queues.
  • Coordinates work tickets with Field Service Technicians.
  • Performs other related duties as assigned.

Knowledge/Skills/Abilities:  

  • Leadership capability of direct and non-direct reports
  • Mobile Application Usability Expert
  • Strong written and verbal communication
  • Strong computer skills, including proficiency with MS Office applications (Word, Excel, PowerPoint)
  • Bilingual communication skills (Preferred)
  • In-depth knowledge of Sharing Economy (Preferred)
  • Operations management experience (Preferred)
  • Knowledge of AAA products and systems (Preferred)

Education & Experience / Licenses & Certification

  • Customer/Member service experience
  • Supervisory experience in service industry. Comparable experience in a team lead capacity may also be considered. (Preferred)
  • Bachelor’s Degree Preferred
  • High School Diploma or GED required
  • Valid Driver's License Work Environment/Physical Requirements
  • Entire work time is conducted in an office setting
  • Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.
  • Must be able to understand and follow complex instructions

This job is located in Scottsdale, Arizona

#SAFE

Apply Today

Insurance Sales Agent

Clearfield, Utah

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

NEW YEAR...NEW CAREER!


Whether you're just starting your journey or looking to grow your career, we'll support you every step of the way. 

WHY WORK FOR US?

  • $15.00 hourly paid training.

  • Great incentive plan- Starting wage $15.00 hourly

  • Commission - ability to earn commission on each sale

  • Training – You’ll attend a thorough, comprehensive  training program

  • Benefits – Medical, Dental, Vision, wellness program and more!

  • 401k Matching – $1 for $1 company match up to 6% of pay

  • Annual Incentive Plan – Eligibility to participate in AAA annual bonus plan

  • Paid Time Off

  • 24 hours per year earmarked for volunteer activities

  • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

  • Onsite Gym and Bistro

WHATS NEXT?


We utilize a video on demand interview as a way to get to know you better. The great thing about this is you have the ability to complete the interview from anywhere at anytime, giving you the control to move through our selection process faster. Completing this video on demand is the next step of the process. Once you complete your application, you will receive an email inviting you to complete our video on demand interview. Once that is completed, our recruiting team will review your video and will send you an email on next steps. PLEASE NOTE: If you do not complete the video on demand interview, we will not be able to move forward with you in this process.

ESSENTIAL FUNCTIONS

  • Using sales techniques to generate new sales to prospective and current Members
  • Effectively overcoming objections to close the sale
  • Utilizing tools to recommend appropriate products and related coverage, quote, bind and issue policies
  • Proactively soliciting new sales by handling inbound and outbound calls, working marketing lists, and is comfortable cross/up-selling Members

KNOWLEDGE / SKILLS / ABILITIES

  • Possesses sales skills effectively employed in the tracking, following up on and closing of assigned leads
  • Loves our insurance products, selling, and genuinely connecting with Members
  • Is motivated to achieve sales goals

EDUCATION & EXPERIENCE / LICENSES & CERTIFICATIONS

  • High school diploma or GED required. Bachelor's degree in relevant field preferred.
  • 1 to 3 years of sales experience required. Insurance industry and/or call center work experience preferred.
  • Ability to acquire the active and unrestricted state issued license(s) required to place property and casualty insurance within thirty (30) calendar days of hire. Active required license(s) in CA, NV and UT preferred.

#MSC

Apply Today

Insurance Sales Associate

Pinole, California

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

AAA has immediate opportunities for motivated individuals to join our team of Insurance Sales Associates.

 

Why work for us?

  • Paid Training: $23.00 hourly paid training. Extensive training program will help ensure a seamless transition into an Insurance Agent position. 

  • Licensing Assistance: AAA provides/ will reimburse the costs of licensure 

  • Advancement Opportunities: Opportunity to advance within the first 90 days 

  • No Overhead Costs: W-2 structure with dedication space in a AAA NCNU branch

  • Compensation: Generous commission structure with the ability to earn commission on every policy. 

  • Benefits: Medical, Dental, Vision, wellness program and more!

  • 401k Matching: $1 for $1 company match up to 6% of pay

  • Annual Incentive Plan: Eligibility to participate in AAA NCNU annual bonus plan

  • Paid Time Of: 17 days of PTO your first year + 9 Holidays annually

  • Community Impact:  24 hours provided per year designated for Volunteer work. 

  • Collaborative Environment: AAA will value your contribution to providing exceptional service to our members

 

Job Summary

Insurance Associates serve our Members by selling them the Property & Casualty and Roadside Assistance insurance that meets the Member’s needs. Individuals in this role are accountable for achieving assigned sales goals while providing an exceptional Member experience. Primary responsibilities include soliciting new business, serving existing insured Members, and retaining policies. Insurance Associates participate in promotions, events, marketing activities, and the cross-sell of AAA insurance products. Insurance Associates are professionals who guide our Members in the purchase of appropriate products and coverage under managerial supervision.

Essential Functions 

  • Uses sales techniques and strong product knowledge to identify customer-specific needs to generate new sales, retain existing insureds and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.

  • Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Agent’s manager.

  • Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.

  • Establishes rapport with the insured that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.

  • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.

  • Responds to customer inquiries and requests relating to insurance products and membership.

  • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.

  • Responds to customer inquiries and requests relating to insurance products and membership.

  • Researches and resolves complex customer service issues. Often assists the insured in initiating the first notice of loss on claims

 

Education & Experience/Licenses & Certification

  • High school diploma or GED required. Bachelor's degree in a relevant field preferred.

  • 2 to 4 years of sales experience preferred.

  • Insurance industry experience or knowledge preferred.

  • Knowledge of desktop systems including but not limited to Microsoft Office software applications.

  • Ability to acquire an unrestricted state issued license(s) required to place property and casualty insurance within fourteen (14) calendar days of start date. Depending on start date,  active property and casualty license(s) may be required.  

#IASales

           

Apply Today

Member Experience Associate

Kalispell, Montana

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Why work for us?

  • Benefits – Access to Medical, Dental, and Vision program and more! 
  • 401k Matching – $1 for $1 company match up to 6% of pay 
  • Annual Incentive Plan – Eligibility to participate in AAA annual bonus plan 
  • Paid Time Off – Accrual of 17 PTO days your first year, nine paid holidays annually, and 24 hours earmarked for volunteer activities 

Essential Functions:

  • Exhibits AAA guiding principles and core values

  • Performs routine sales, service and operational functions for AAA Members including; DMV, cashiering, auto travel, notary and insurance sales support, with expectations for maintaining required standards, policies and procedures

  • Understands and actively promotes products and services to achieve individual goals in support of meeting organization goals and objectives 

  • Overcomes obstacles that create barriers to Team Member or branch efforts

  • Identifies process improvement opportunities and proposes solutions

  • Acts as an agent for change while promoting AAA’s guiding principles and core values

Knowledge/Skills/Abilities:

  • Demonstrates sales and service skills. Able to effectively interact, face-to-face, with new, prospective and existing Members.

  • Accuracy and comfort handling money, making change, balancing cash drawer.

  • Good computer skills, proficient in both reading and basic arithmetic.

  • Good written and verbal communication skills in person and over the phone.

  • Ability to multitask in response to requests, requirements and Member/Team Member expectations. Ability to accept feedback and correct course as necessary.

Experience & Licenses/Certifications:

  • HS Diploma or GED required

  • Two years of sales or customer service experience required

  • Experience working with sales and service standards and goals

  • Current & valid Driver's License with clean history may be required

  • Bonding and fingerprinting may be required

  • P&C licensing may be required

Work Environment/Physical Requirements:

Works in a variety of office environments where standing, walking or sitting at a desk, table or computer workstation may be required for extended periods of time. May travel by car, plane or other form of transportation to attend business meetings or conferences. May be required to work in one or more locations in a defined service area. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

#MEA

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Car Care Plus Service Advisor

San Jose, California

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Service Advisor

At AAA, we strive to put our member first and take care of their total automotive needs. We're on a mission to expand our Club Owned Repair business and are adding several new locations!

The Service Advisor focuses on delivering an outstanding member experience as well as facilitating the work flow of technicians. The job encompasses listening and asking the proper questions to ensure the vehicle be serviced and diagnosed properly while maintaining the highest levels of customer satisfaction.


What you'll do

  • Promptly meet and greet all members/customers in a timely, and courteous manner
  • Handle incoming telephone calls following the proper process
  • Maintain the member/customer scheduling system at the facility
  • Listen and offer the appropriate diagnostic, maintenance, or repair service that meets the member/customer’s needs
  • Provide all members/customers with an estimated completion time, and keep them informed of any changes in the promised time
  • Maintain proper communication with the service department. Provide accurate and detailed information to technicians to assist in diagnosis
  • Handle minor member/customer concerns, turning over any unresolved issues to the General Manager for a quick resolution
  • Follow all policies and procedures set forth by management.

What you have

  • Effective communication skills with a demonstrated ability to deliver information and messages with empathy and accuracy
  • Minimum of five years of verifiable work experience in a customer service setting
  • Basic knowledge of major automobile components required
  • Ability to learn and adapt to the automotive aftermarket industry with a primary focus on customer service delivery
  • Excellent customer service skills, verbal communication, written communication, time management, leadership, and good listening skills

Frequently requires long working hours and will require some Saturday hours

Bilingual communication skills a plus

High school diploma or equivalent. ASE certifications a plus.

Automotive service experience with basic mechanical knowledge

Demonstrated success delivering world class customer experiences

Company will assist candidate in obtaining ASE Service Consultant Certification within one year of hire.

#AUTO

#OLG

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Life Insurance Agent

Merced, California

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Apply Today

Senior Internal Auditor

Phoenix, Arizona

SENIOR INTERNAL AUDITOR

AA…we're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service. We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.  We're community minded, and celebrate the growth, development and successes of our diverse Team Members.  Whether you’re just starting your journey or looking to grow your career, we’ll support you every step of the way.

Why Work for us:

·        Impact. Play a key role in innovating the future of auto repair while reinventing AAA and the value propositions we deliver to over 6 Million Members.

·        Development. Our team is designed to grow business and business leaders. We intend for you to demonstrate your capabilities and leadership skills and earn rapid advancement.

·        Recognition. We offer a competitive total compensation package including salary, performance bonus, benefits, and 401(k) company match and discretionary contributions.

·        Lifestyle. We do honorable work, and we practice our values: humility, integrity, teamwork, and service.

Our Senior Internal Auditor leads moderate to complex  audits/projects. Provides assistance to the Audit Manager in the evaluation of AAA NCNU’s system of internal controls and execution of audit tests and programs.  Periodically directs the work of other auditors. Looks for  opportunities to improve efficiencies and effectiveness of policies and procedures.

Essential Functions

  • Defines audit objectives and programs to test internal controls for moderate to highly complex audits/projects.
  • Performs risk assessment to determine audit scope (areas of testing) for moderate to moderate to highly complex audits/projects.
  • Conduct entrance (kick off), status and wrap up (exit) meetings with business partners for moderate to highly complex audits.
  • Provides consultation to business units and project managers on internal controls and process dependencies between organizational units.
  • Assigns, reviews and evaluates work of other auditors and provides input to management for audits/projects he or she is leading.
  • Periodically conducts and/or supports investigations of abuse or irregularities.
  • Develops test methodology for moderate to highly complex business processes. Performs testing to evaluate the design, accuracy and adequacy of internal controls. Testing includes reviewing transactions for proper approvals, adequate documentation and appropriateness. Identifies deficiencies and develops recommendations for risk mitigation and process improvement. Looks for opportunities to improve efficiencies and effectiveness of policies and procedures.
  • Prepares final draft of audit reports for management review. Assists in the preparation of audit work papers and audit reports.  Communicates audit results to clients. Coordinates client responses to recommended actions.
  • Depending on assignments, Responsibilities include participating in information technology risk assessments, IT audits, compliance assessments, and IT consulting audits/projects.
  • The individual will be involved with detailed audits of information technology systems and infrastructures to verify systems are secure and support the related applications or business processes.
  • This role will also entail developing project plans, work programs, evaluating system controls, documenting results, making recommendations, and communicating information to clients.

Knowledge/Skills/Abilities

  • Language skills sufficient to communicate clearly with clients in writing, by phone or in person
  • Ability to apply critical thinking and analytical techniques
  • Detail oriented
  • Knowledge of IIA professional standards
  • Ability to quickly comprehend the critical inputs, outputs and processes within a variety of business units and apply that understanding to planning, assignment, and/or execution of tasks for an audit project
  • Knowledge of property and casualty insurance preferred Knowledge of ACL software (preferred)
  • Understanding of IT risk assessment and audit procedures
  • Knowledge of TeamMate software  (preferred)

Education & Experience / Licenses & Certification

  • Bachelors or higher level degree in Finance, accounting, or related field of study
  • 3 – 5 years Experience in auditing, accounting, and/or financial analysis required, of which 2 years includes internal auditing experience
  • CPA (preferred)
  • CIA Certification (required)

Apply Today

Senior Auditor

Walnut Creek, California

SENIOR AUDITOR

AAA…we're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service. We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members. ​​​​ We're community minded, and celebrate the growth, development and successes of our diverse Team Members.  Whether you’re just starting your journey or looking to grow your career, we’ll support you every step of the way.

Why Work for us:

  • Impact. Play a key role in innovating the future of auto repair while reinventing AAA and the value propositions we deliver to over 5.9M Members.
  • Development. Our team is designed to grow business and business leaders. We intend for you to demonstrate your capabilities and leadership skills and earn rapid advancement.
  • Recognition. We offer a competitive total compensation package including salary, performance bonus, benefits, and 401(k) company match and discretionary contributions.
  • Lifestyle. We do honorable work, and we practice our values: humility, integrity, teamwork, and service.

Our Senior Auditor leads moderate to complex audits/projects. Provides assistance to Audit Management in the evaluation of AAA NCNU’s system of internal controls and execution of audit tests and programs.  Periodically directs the work of other auditors. Looks for opportunities to improve the efficiency and effectiveness of policies and procedures.

Key Responsibilities

  • Performs risk assessments to determine audit scope (areas of testing) for moderate to moderate to highly complex audits/projects.
  • Defines audit objectives and programs to test internal controls for moderate to highly complex audits/projects.
  • Develops test methodologies for moderate to highly complex business processes. Performs testing to evaluate the design, accuracy and adequacy of internal controls.
  • Identifies deficiencies and develops recommendations for risk mitigation and process improvement.
  • Prepares draft audit reports.
  • Communicates audit results to business unit management and obtains commitment to resolve observations.
  • Provides consultation to business units and project managers on internal controls and process dependencies between organizational units.
  • Assigns, reviews and evaluates the work of other auditors and provides input to management for audits/projects he or she is leading.
  • Periodically conducts and/or supports investigations of abuse or irregularities.

Knowledge/Skills/Abilities

  • Language skills sufficient to communicate clearly with employees at all levels in the organization in writing, by phone and in person
  • Ability to quickly comprehend the critical inputs, outputs and processes within a variety of business units and apply that understanding to planning, assignment, and/or execution of tasks for an audit project
  • Ability to apply critical thinking and analytical techniques
  • Knowledge of IIA professional standards
  • Understanding of IT risk assessment and audit procedures
  • Knowledge of TeamMate software  (preferred)

Education & Experience / Licenses & Certification

  • Bachelors or higher level degree in finance, accounting, or related field of study or equivalent experience
  • 3 – 5 years experience in auditing, accounting, and/or financial analysis is required, of which 2 years is of recent auditing experience
  • CPA (preferred)
  • Certified Internal Auditor (preferred)

#corporate

Apply Today

Travel Sales Counselor

Sacramento, California

We're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service. We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members. We're community minded, and celebrate the growth, development and successes of our diverse Team Members.

Whether you’re just starting your journey or looking to grow your career, we’ll support you every step of the way.

Essential Functions:

  • Sells International & Domestic vacation packages, cruises, tours, hotel, car rental, rail and air travel
  • Owns the relationship with the member from beginning to end of each travel related transaction
  • Researches, evaluates and compares appropriate AAA Travel Partner packages to match up with member needs for  the purpose of “delivering exceptional member experiences” in every transaction
  • Stays current with world events and latest travel industry developments and trends, and provides relevant information to members
  • Processes and interprets travel documents for members purchasing travel products with AAA and inform them of governmental requirements
  • Investigates and responds to travel-related member questions/complaints, and recommends solutions
  • Initiates contact with members and past customers to prospect for new business and encourages repeat business
  • Maintains minimum production goals in the following areas: Travel sales, sales of Travel Partner and proprietary products (i.e. Sojourns, AAA Vacations)
  • Cross-sells products and services (e.g., insurance (P&C, Life), new membership accounts, etc.)

Knowledge/Skills/Abilities:

  • Ability to clearly communicate (verbal and written) in English
  • Basic computer (e.g., Microsoft Word, Outlook, etc.) and industry specific applications (e.g., Galileo, VAX, etc.) and telephone skills
  • GDS experience required (Apollo/Galileo/Travelport)
  • Detailed knowledge of travel products
  • Knowledge of worldwide geography, the ability to read and interpret maps and brochures
  • Self-motivated sales drive and documented sales success
  • Ability to work efficiently both independently and as part of a team
  • Bilingual communication skills are a plus

Education & Experience / Licenses & Certifications:

  • HS Diploma or GED required
  • 2 years of recent experience selling international and domestic travel services
  • Travel Institute certification as “CTA, CTC, or CTIE” preferred

Work Environment/Physical Requirements:

Works in an office environment sitting at a desk, table or computer workstation for extended periods of time. May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 70-80 percent of the time spent on the job involves the use of a personal computer.

Apply Today

Insurance Agent

Reno, Nevada

We're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service. We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
 

Why work for us?

  • Licensing Assistance – If unlicensed, AAA NCNU will reimburse the costs of licensure

  • Training – You’ll attend a thorough, comprehensive, two week training program

  • No Overhead Costs – W-2 structure with dedicated space in a AAA branch

  • Benefits – Medical, Dental, Vision, wellness program and more!

  • 401k Matching – $1 for $1 company match up to 6% of pay

  • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan

  • Paid Time Off – 17 days your first year + nine holidays annually + 24 hours per year designated for volunteer work

Essential Functions:

  • Uses sales techniques and strong product knowledge to identify customer-specific needs to generate new sales, retain existing insureds and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.

  • Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Agent’s manager.

  • Conduct insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.

  • Establishes rapport with the insured that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.

  • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.

  • Responds to customer inquiries and requests relating to insurance products and membership.

  • Researches and resolves complex customer service issues. Often assists the insured in initiating the first notice of loss on claims.

Knowledge/Skills/Abilities:

  • Strong sales skills with a history of effectively developing, tracking, following up on and closing leads.

  • Advanced consultative selling techniques utilizing thorough product knowledge.

  • Knowledge of desktop systems including but not limited to Microsoft Office software applications.

Experience & Licenses/Certifications:

  • HS Diploma or GED required

  • 3 to 5 years of relevant sales or insurance industry work experience required.

  • Possesses or has the ability to possess active and unrestricted state issued license(s) required to place property and casualty insurance.

#IA

Apply Today

Member Experience Associate - Bilingual Spanish

Las Vegas, Nevada

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Why work for us?
  • Benefits – Access to Medical, Dental, and Vision program and more! 
  • 401k Matching – $1 for $1 company match up to 6% of pay 
  • Annual Incentive Plan – Eligibility to participate in AAA annual bonus plan 
  • Paid Time Off – Accrual of 17 PTO days your first year, nine paid holidays annually, and 24 hours earmarked for volunteer activities 

Essential Functions:

  • Exhibits AAA guiding principles and core values

  • Performs routine sales, service and operational functions for AAA Members including; DMV, cashiering, auto travel, notary and insurance sales support, with expectations for maintaining required standards, policies and procedures

  • Understands and actively promotes products and services to achieve individual goals in support of meeting organization goals and objectives 

  • Overcomes obstacles that create barriers to Team Member or branch efforts

  • Identifies process improvement opportunities and proposes solutions

  • Acts as an agent for change while promoting AAA’s guiding principles and core values

Knowledge/Skills/Abilities:

  • Demonstrates sales and service skills. Able to effectively interact, face-to-face, with new, prospective and existing Members.

  • Accuracy and comfort handling money, making change, balancing cash drawer.

  • Good computer skills, proficient in both reading and basic arithmetic.

  • Good written and verbal communication skills in person and over the phone.

  • Ability to multitask in response to requests, requirements and Member/Team Member expectations. Ability to accept feedback and correct course as necessary.

  • Bilingual (Spanish) required

Experience & Licenses/Certifications:

  • High School Diploma or GED required

  • Two years of sales or customer service experience required

  • Experience working with sales and service standards and goals

  • Current & valid Driver's License with clean history may be required

  • Bonding and fingerprinting may be required

  • P&C License preferred

Work Environment/Physical Requirements:

Works in a variety of office environments where standing, walking or sitting at a desk, table or computer workstation may be required for extended periods of time. May travel by car, plane or other form of transportation to attend business meetings or conferences. May be required to work in one or more locations in a defined service area. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

#MEA

Apply Today

Member Experience Associate - Bilingual Spanish

Sacramento, California

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Why work for us?

  • Benefits – Access to Medical, Dental, and Vision program and more! 
  • 401k Matching – $1 for $1 company match up to 6% of pay 
  • Annual Incentive Plan – Eligibility to participate in AAA annual bonus plan 
  • Paid Time Off – Accrual of 17 PTO days your first year, nine paid holidays annually, and 24 hours earmarked for volunteer activities 

Essential Functions:

  • Exhibits AAA guiding principles and core values

  • Performs routine sales, service and operational functions for AAA Members including; DMV, cashiering, auto travel, notary and insurance sales support, with expectations for maintaining required standards, policies and procedures

  • Understands and actively promotes products and services to achieve individual goals in support of meeting organization goals and objectives 

  • Overcomes obstacles that create barriers to Team Member or branch efforts

  • Identifies process improvement opportunities and proposes solutions

  • Acts as an agent for change while promoting AAA’s guiding principles and core values

Knowledge/Skills/Abilities:

  • Demonstrates sales and service skills. Able to effectively interact, face-to-face, with new, prospective and existing Members.

  • Accuracy and comfort handling money, making change, balancing cash drawer.

  • Good computer skills, proficient in both reading and basic arithmetic.

  • Good written and verbal communication skills in person and over the phone.

  • Ability to multitask in response to requests, requirements and Member/Team Member expectations. Ability to accept feedback and correct course as necessary.

  • Bilingual in Spanish preferred.

Experience & Licenses/Certifications:

  • HS Diploma or GED required

  • Two years of sales or customer service experience required

  • Experience working with sales and service standards and goals

  • Current & valid Driver's License with clean history may be required

  • Bonding and fingerprinting may be required

  • P&C licensing may be required

Work Environment/Physical Requirements:

Works in a variety of office environments where standing, walking or sitting at a desk, table or computer workstation may be required for extended periods of time. May travel by car, plane or other form of transportation to attend business meetings or conferences. May be required to work in one or more locations in a defined service area. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

#MEA

Apply Today

Residential Installer

Oakland, California

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

AAA recently acquired SafeGuard, the 11th largest smart home security company in the United States, with the vision to become the most trusted brand in this industry. Safeguard, has been Protecting Arizona families and businesses for over 50 years; we are Arizona's largest locally-operated security provider. With an A+ Better Business Bureau Ranking, we prove every day that we love being there for and helping our customers. We work hard to create an environment where you can thrive and use your skills and talents to help us deliver legendary Customer Service. You’ll help positively impact every homeowner and the communities that we serve, too.
You will be part of a team that has a must win attitude matched by an unparalleled support staff. We’re looking for hardworking, self-motivated, individuals with a professional presence. You will be working with a company and a team that is second to none and we are looking for the same!
Why work for us?
  • Training - Career Advancement!
  • Great Benefits - Medical/Dental/Vision
  • Retirement - 401k matching up to 3%
  • Work/Life Balance - PTO 3 Weeks + 9 paid holidays
RESPONSIBILITIES
  • Perform diagnostic evaluation of system issues and perform troubleshooting and repairs on low voltage security and home automation systems including cameras, thermostats, locks and more.
  • Install or upgrade new low voltage security and home automation systems inclusive of cameras, thermostats, door locks and more.
KNOWLEDGE AND SKILLS
  • Two or more years in a customer service industry role
  • Strong customer service communication and conflict resolution skills
  • Strong written and verbal communication skills
  • Some sales experience is desired

EDUCATION, KNOWLEDGE, SKILLS, COMPETENCIES, CERTIFICATIONS/LICENSES

  • Must qualify for applicable licenses / certificates
  • The ability to use hand tools, laptop, and tablet are required.

WORKING ENVIRONMENT/ MINIMUM PHYSICAL REQUIREMENTS

This position includes primarily field work. Physical requirements include standing, sitting, bending, lifting, and climbing. Lifting will include up to 40 pounds. Extensive use of a personal computer or tablet is required. Use of hand and power tools is required on occasion.

#SAFE

Apply Today

Residential Installer

Milpitas, California

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

AAA recently acquired SafeGuard, the 11th largest smart home security company in the United States, with the vision to become the most trusted brand in this industry. Safeguard, has been Protecting Arizona families and businesses for over 50 years; we are Arizona's largest locally-operated security provider. With an A+ Better Business Bureau Ranking, we prove every day that we love being there for and helping our customers. We work hard to create an environment where you can thrive and use your skills and talents to help us deliver legendary Customer Service. You’ll help positively impact every homeowner and the communities that we serve, too.
You will be part of a team that has a must win attitude matched by an unparalleled support staff. We’re looking for hardworking, self-motivated, individuals with a professional presence. You will be working with a company and a team that is second to none and we are looking for the same!
Why work for us?
  • Training - Career Advancement!
  • Great Benefits - Medical/Dental/Vision
  • Retirement - 401k matching up to 3%
  • Work/Life Balance - PTO 3 Weeks + 9 paid holidays
RESPONSIBILITIES
  • Perform diagnostic evaluation of system issues and perform troubleshooting and repairs on low voltage security and home automation systems including cameras, thermostats, locks and more.
  • Install or upgrade new low voltage security and home automation systems inclusive of cameras, thermostats, door locks and more.
KNOWLEDGE AND SKILLS
  • Two or more years in a customer service industry role
  • Strong customer service communication and conflict resolution skills
  • Strong written and verbal communication skills
  • Some sales experience is desired

EDUCATION, KNOWLEDGE, SKILLS, COMPETENCIES, CERTIFICATIONS/LICENSES

  • Must qualify for applicable licenses / certificates
  • The ability to use hand tools, laptop, and tablet are required.

WORKING ENVIRONMENT/ MINIMUM PHYSICAL REQUIREMENTS

This position includes primarily field work. Physical requirements include standing, sitting, bending, lifting, and climbing. Lifting will include up to 40 pounds. Extensive use of a personal computer or tablet is required. Use of hand and power tools is required on occasion.

#SAFE

Apply Today

Part-Time Member Service and Sales Associate

Reno, Nevada

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

We're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service. We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
 

Why work for us?

  • Benefits – Access to Medical, Dental, and Vision program and more! 
  • 401k Matching – $1 for $1 company match up to 6% of pay 
  • Annual Incentive Plan – Eligibility to participate in AAA annual bonus plan 
  • Paid Time Off – Accrual of 17 PTO days your first year, nine paid holidays annually, and 24 hours earmarked for volunteer activities 

Essential Functions:

  • Exhibits AAA guiding principles and core values

  • Performs routine sales, service and operational functions for AAA Members including; DMV, cashiering, auto travel, notary and insurance sales support, with expectations for maintaining required standards, policies and procedures

  • Understands and actively promotes products and services to achieve individual goals in support of meeting organization goals and objectives 

  • Overcomes obstacles that create barriers to Team Member or branch efforts

  • Identifies process improvement opportunities and proposes solutions

  • Acts as an agent for change while promoting AAA’s guiding principles and core values

Knowledge/Skills/Abilities:

  • Demonstrates sales and service skills. Able to effectively interact, face-to-face, with new, prospective and existing Members.

  • Accuracy and comfort handling money, making change, balancing cash drawer.

  • Good computer skills, proficient in both reading and basic arithmetic.

  • Good written and verbal communication skills in person and over the phone.

  • Ability to multitask in response to requests, requirements and Member/Team Member expectations. Ability to accept feedback and correct course as necessary.

Experience & Licenses/Certifications:

  • HS Diploma or GED required

  • Two years of sales and customer service experience required

  • Experience working with sales and service standards and goals

  • Current & valid Driver's License with clean history may be required

  • Bonding and fingerprinting may be required

  • P&C Licensing preferred

Work Environment/Physical Requirements:

Works in a variety of office environments where standing, walking or sitting at a desk, table or computer workstation may be required for extended periods of time. May travel by car, plane or other form of transportation to attend business meetings or conferences. May be required to work in one or more locations in a defined service area. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

#MEA

Apply Today

Electronic Access Coordinator

Scottsdale, Arizona

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

AAA recently acquired SafeGuard, the 11th largest smart home security company in the United States, with the vision to become the most trusted brand in this industry. Safeguard, has been Protecting Arizona families and businesses for over 50 years; we are Arizona's largest locally-operated security provider. With an A+ Better Business Bureau Ranking, we prove every day that we love being there for and helping our customers. We work hard to create an environment where you can thrive and use your skills and talents to help us deliver legendary Customer Service. You’ll help positively impact every homeowner and the communities that we serve, too.
You will be part of a team that has a must win attitude matched by an unparalleled support staff. We’re looking for hardworking, self-motivated, individuals with a professional presence. You will be working with a company and a team that is second to none and we are looking for the same!

Why work for us?
  • Training - Career Advancement!
  • Great Benefits - Medical/Dental/Vision
  • Retirement - 401k matching up to 3%
  • Work/Life Balance - PTO 3 Weeks + 9 paid holidays
  • Great Schedule - ​Monday – Friday 8:00am – 5:00pm

RESPONSIBILITIES

 Strong customer service skills (via phone/e-mail or in person)
 Strong attention to detail
 Working knowledge of Word/Excel/Outlook
 Moderate phone call volume (Primarily inbound)
 Data Entry
 Ability to work on the phone and computer the entire shift
 Ability and willingness to learn how to use specific software required for this position
 Community/Commercial Access control management
 Coordinate with field staff/scheduling
 Assist Installation technicians/building software

QUALIFICATIONS

High School Diploma or (GED) required

Ability to solve practical problems and carry out responsibilities with little or no supervision

Ability to finish projects

Ability to prioritize and organize workload

Employee must be able to pass a background check and maintain a professional image by being neatly groomed and in professional attire

#SAFE

Apply Today

Mobile Technician

Phoenix, Arizona

We're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service.

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  

We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
 

We work hard to create an environment where you can thrive and where you use your skills and talents to help us deliver legendary Member service. You’ll help have a positive impact on the diverse communities we serve, too.

The Certified Auto Technician – Mobile continually travels to his/her assignments, but will have the same opportunity to develop a client base and strong relationship with the team as a Certified Auto Technician that is permanently assigned to a location. 

Responsible for the technical service and/or repair of vehicles assigned by the service advisor or supervisor of auto repair center. Ensure quality of service and repair.

Why AAA?

  • Hourly Pay, Wrench Rate with bonus and incentive plan

  • Exceptional benefits within 30 days of hire, to include 401k matching

  • 17 Paid Days off and no Sunday work hours

  • Tuition reimbursement for receiving additional ASE certifications

  • A free AAA Membership and numerous employee discounts

Essential Job Responsibilities

  • Successfully complete automotive service and repair work.  Perform work according to safety guidelines.  Complete vehicle inspection form and vehicle diagnostic form and submit to service advisor.  Complete documentation of repair work completed.
  • Advises service advisor of change in a vehicles status. Inspect vehicles for additional needed repairs or maintenance and recommend them to the service advisors for sale to customers.
  • Responsible to maintain a safe and clean work area.  Participate in ongoing training as assigned by management. Study technical bulletins, industry magazines, and technical web sites. 

Certifications, Licenses, Registrations:

  • Valid Arizona driver’s license and current 39 month driving record. 
  • 8 ASE Certifications required.
  • Candidates will be considered if their certifications have expired within the last 2 years. 
  • Candidate will be required to re-certify in at least 2 areas at the next testing cycle as a condition of employment. 

Education and/or Experience

  • Technical Training
  • 3-5 years experience

PHYSICAL DEMANDS: Required by the Americans with Disabilities Act (ADA)

  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions to this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk and hear, required to sit, occasionally required to stand and walk; use and to finger, handle, or feel; and reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, peripheral vision and the ability to focus. Identify specific hazards as necessary (use of chemicals, equipment, driving).
  • May be exposed to chemicals, pneumatic air, electrical, lifting, tripping and/or falling, drives member and/or company vehicle.

#automotive

Apply Today

Member Experience Associate

Fresno, California

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

We're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service. We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
 

Why work for us?

  • Benefits – Access to Medical, Dental, and Vision program and more! 
  • 401k Matching – $1 for $1 company match up to 6% of pay 
  • Annual Incentive Plan – Eligibility to participate in AAA annual bonus plan 
  • Paid Time Off – Accrual of 17 PTO days your first year, nine paid holidays annually, and 24 hours earmarked for volunteer activities 

Essential Functions:

  • Exhibits AAA guiding principles and core values

  • Performs routine sales, service and operational functions for AAA Members including; DMV, cashiering, auto travel, notary and insurance sales support, with expectations for maintaining required standards, policies and procedures

  • Understands and actively promotes products and services to achieve individual goals in support of meeting organization goals and objectives 

  • Overcomes obstacles that create barriers to Team Member or branch efforts

  • Identifies process improvement opportunities and proposes solutions

  • Acts as an agent for change while promoting AAA’s guiding principles and core values

Knowledge/Skills/Abilities:

  • Demonstrates sales and service skills. Able to effectively interact, face-to-face, with new, prospective and existing Members.

  • Accuracy and comfort handling money, making change, balancing cash drawer.

  • Good computer skills, proficient in both reading and basic arithmetic.

  • Good written and verbal communication skills in person and over the phone.

  • Ability to multitask in response to requests, requirements and Member/Team Member expectations. Ability to accept feedback and correct course as necessary.

  • Bilingual (Spanish) preferred

Experience & Licenses/Certifications:

  • HS Diploma or GED required

  • Two years of sales or customer service experience required

  • Experience working with sales and service standards and goals

  • Current & valid Driver's License with clean history may be required

  • Bonding and fingerprinting may be required

  • P&C licensing may be required

Work Environment/Physical Requirements:

Works in a variety of office environments where standing, walking or sitting at a desk, table or computer workstation may be required for extended periods of time. May travel by car, plane or other form of transportation to attend business meetings or conferences. May be required to work in one or more locations in a defined service area. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

#MEA

Apply Today

Jr. Tax Accountant

San Ramon, California

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

AAA recently acquired SafeGuard, the 11th largest smart home security company in the United States, with the vision to become the most trusted brand in this industry. Safeguard, has been Protecting Arizona families and businesses for over 50 years; we are Arizona's largest locally-operated security provider. With an A+ Better Business Bureau Ranking, we prove every day that we love being there for and helping our customers. We work hard to create an environment where you can thrive and use your skills and talents to help us deliver legendary Customer Service. You’ll help positively impact every homeowner and the communities that we serve, too.
You will be part of a team that has a must win attitude matched by an unparalleled support staff. We’re looking for hardworking, self-motivated, individuals with a professional presence. You will be working with a company and a team that is second to none and we are looking for the same!

Why work for us?
  • A Bright future - Career Advancement!
  • Great Benefits - Medical/Dental/Vision
  • Retirement - 401k matching up to 3%
  • Work/Life Balance - PTO 3 Weeks + 9 paid holidays

JOB SUMMARY

This position manages all Sales and other tax filings, supports other ad hoc tasks for billing department.

RESPONSIBILITIES/JOB DUTIES

  • Sales Tax: Calculate, prepare and file periodic sales tax filings and payments for multiple states
  • Review of sales tax transactions and provide applicable tax law recommendations such as tax rate updates
  • Reconcile sales tax GL accounts
  • Prepare and review tax journal entries to ensure accurate recording of tax liabilities and payments.
  • Work with Sales tax agencies
  • Review and approve franchise tax, property tax and other non-income tax filings Work with state departments to resolve all non-income taxation issues.
  • Support billing team to ensure accurate and timely billing for monitoring, installations, and service.
  • Support month end financial close. Administrative tasks, process documentation as needed.

KNOWLEDGE AND SKILLS

  • Minimum 1 year of Sales tax experience required.
  • Accounting experience (preferred
  • Microsoft Office Suite (Outlook, snip)
  • Proficient with Sedona
  • Attention to detail and meeting critical deadlines
  • Ability to work independently with minimal supervision, prioritize a variety of duties
  • Strong multi-tasking skills Good written and Oral communication skills

EDUCATION

Bachelor’s degree (preferred)

#SAFE

Apply Today

Insurance Sales Agent

Gilbert, Arizona

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

We're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service. We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members. ​​​We're community minded, and celebrate the growth, development and successes of our diverse Team Members.

Whether you’re just starting your journey or looking to grow your career, we’ll support you every step of the way.

Why work for us?

  • Licensing Assistance – If unlicensed, AAA will reimburse the costs of licensure

  • Training – You’ll attend a thorough, comprehensive, two week training program

  • No Overhead Costs – W-2 structure with dedicated space in 2-3 AAA Club-Owned Repair Shops

  • Benefits – Medical, Dental, Vision, wellness program and more!

  • 401k Matching – $1 for $1 company match up to 4% of pay

  • Annual Incentive Plan – Eligibility to participate in AAA annual bonus plan

  • Paid Time Off – 17 days your first year + nine holidays annually + 24 hours per year designated for volunteer work

Essential Functions:

  • Uses sales techniques and strong product knowledge to identify customer-specific needs to generate new sales, retain existing insureds and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.

  • Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Agent’s manager.

  • Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.

  • Establishes rapport with the insured that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.

  • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.

  • Responds to customer inquiries and requests relating to insurance products and membership.

  • Researches and resolves complex customer service issues. Often assists the insured in initiating the first notice of loss on claims.

Knowledge/Skills/Abilities:

  • Strong sales skills with a history of effectively developing, tracking, following up on and closing leads.

  • Advanced consultative selling techniques utilizing thorough product knowledge.

  • Knowledge of desktop systems including but not limited to Microsoft Office software applications.

Education & Experience/Licenses & Certifications:

  • HS Diploma or GED required.

  • 3+ years of relevant sales or insurance industry work experience required.

  • Possesses or has the ability to possess active and unrestricted state issued license(s) required to place property and casualty insurance.

#IA

Apply Today

Insurance Agent - Outside Sales

Phoenix, Arizona

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Why work for us?

  • Training You’ll attend a thorough, comprehensive, two week training program

  • No Overhead CostsExempt, W-2 structure with dedicated space in a AAA branch when available

  • Benefits Access to Medical, Dental, Vision, wellness program and more!

  • 401k Matching$1 for $1 company match up to 4% of pay

  • Annual Incentive Plan – Eligibility to participate in AAA annual bonus plan

  • Paid Time OffAccrual of 17 PTO days per year, nine holidays annually, and 24 hours per year earmarked for volunteer activities

  • Collaborative EnvironmentAAA will value your contribution to providing exceptional service to our members

Essential Functions:

  • Uses sales techniques and strong product knowledge to identify customer-specific needs to generate new sales, retain existing insureds and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.

  • Generates all leads by soliciting and marketing to businesses and/or by attending community events.

  • Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Agent’s manager.

  • Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.

  • Establishes rapport with the insured that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.

  • Responds to customer inquiries and requests relating to insurance products and membership.

Knowledge/Skills/Abilities:

  • Strong sales skills with a history of effectively developing, tracking, following up on and closing leads.

  • Advanced consultative selling techniques utilizing thorough product knowledge.

  • Knowledge of desktop systems including but not limited to Microsoft Office software applications.

Experience & Licenses/Certifications:

  • HS Diploma or GED required.

  • 2+ years of relevant insurance industry work experience required.

  • Possess active and unrestricted state issued license(s) required to place property and casualty insurance.

#IA

Apply Today

Part-time Member Experience Associate

Mountain View, California

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

We're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service.

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. 

We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

This position is a part-time position working up to 28 hours per week with 8 hour shifts on Monday, Fridays and some Saturdays. A bilingual Spanish or Chinese professional is desired.
 

Essential Functions

  • Exhibits AAA guiding principles and core values

  • Performs routine sales, service and operational functions for AAA Members including; DMV, cashiering, auto travel, notary and insurance sales support, with expectations for maintaining required standards, policies and procedures

  • Understands and actively promotes products and services to achieve individual goals in support of meeting organization goals and objectives 

  • Overcomes obstacles that create barriers to Team Member or branch efforts

  • Identifies process improvement opportunities and proposes solutions

  • Acts as an agent for change while promoting AAA’s guiding principles and core values

Knowledge/Skills/Abilities

  • Demonstrates sales and service skills. Able to effectively interact, face-to-face, with new, prospective and existing Members.

  • Accuracy and comfort handling money, making change, balancing cash drawer.

  • Good computer skills, proficient in both reading and basic arithmetic.

  • Good written and verbal communication skills in person and over the phone.

  • Ability to multitask in response to requests, requirements and Member/Team Member expectations. Ability to accept feedback and correct course as necessary.

Education & Experience / Licenses & Certification

  • High school diploma or GED required

  • Two years sales or customer service experience

  • Experience working with sales and service standards and goals

  • Current  & valid Driver's License with clean history may be required

  • Bonding and fingerprinting may be required

  • P&C Licensing may also be required

  • Bilingual Spanish or Chinese preferred

Work Environment/Physical Requirements

Works in a variety of office environments where standing, walking or sitting at a desk, table or computer workstation may be required for extended periods of time. May travel by car, plane or other form of transportation to attend business meetings or conferences. May be required to work in one or more locations in a defined service area. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.


 

#MEA Sales 

Apply Today

Life Insurance Agent

Mountain View, California

We're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service. We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members. We're community minded, and celebrate the growth, development and successes of our diverse Team Members.

 

Essential Functions

 Maximizes life insurance market penetration with current members and property/casualty insureds and stays vigilant for new sales opportunities. Maintains high quality production and persistency standards to assure profitable growth.  Identifies and develops sales opportunities within the community. Follows company approved sales process in the completion of required financial, activity and sales reporting.

  • Provides life sales support and training on lead development and identification for the frontline employees, Insurance Sales Agents (P/C) and other staff who come in contact with members/ insureds.  Establishes and maintains strong working relationships with front line employees, Sales Agents and the branch management team. Notifies Agents in a timely manner of result with referred lead. Provides leads from life insureds and other calls to Sales Agents for other products/services, i.e., membership, auto/homeowners and travel insurance.

  • Stays well-informed of changes and developments in policy and/or external practices. Attends meetings to obtain information, provide input, keep lines of communication open, stay updated and offer sales ideas when appropriate.  Keeps current in industry; maintains continuing education for licensure.

  • Develops annual business plan with input and involvement from the Life Sales Manager to meet goals and determine responsibilities, including new business life sales, quality standards, as well as building outstanding customer relationships. Reviews plan objectives and reassesses strategies to align performance relative to annual sales goals.

  • Ensures compliance with NCNU and AAA Life and regulations, as well as external regulations

 

Knowledge/Skills/Abilities

 Strong interpersonal, presentation and communication skills needed to interact with staff, members and insureds effectively

  • Ability to cultivate relationships with peers and staff; educates staff to make referrals to Life Insurance

Agents

  • Computer skills in basic software applications, and navigating business applications specific to life insurance

    We're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service. We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members. We're community minded, and celebrate the growth, development and successes of our diverse Team Members.

     

    Essential Functions

     

  • Maximizes life insurance market penetration with current members and property/casualty insureds and stays vigilant for new sales opportunities. Maintains high quality production and persistency standards to assure profitable growth.  Identifies and develops sales opportunities within the community. Follows company approved sales process in the completion of required financial, activity and sales reporting.

  • Provides life sales support and training on lead development and identification for the frontline employees, Insurance Sales Agents (P/C) and other staff who come in contact with members/ insureds.  Establishes and maintains strong working relationships with front line employees, Sales Agents and the branch management team. Notifies Agents in a timely manner of result with referred lead. Provides leads from life insureds and other calls to Sales Agents for other products/services, i.e., membership, auto/homeowners and travel insurance.

  • Stays well-informed of changes and developments in policy and/or external practices. Attends meetings to obtain information, provide input, keep lines of communication open, stay updated and offer sales ideas when appropriate.  Keeps current in industry; maintains continuing education for licensure.

  • Develops annual business plan with input and involvement from the Life Sales Manager to meet goals and determine responsibilities, including new business life sales, quality standards, as well as building outstanding customer relationships. Reviews plan objectives and reassesses strategies to align performance relative to annual sales goals.

  • Ensures compliance with NCNU and AAA Life and regulations, as well as external regulations

  •  

    Knowledge/Skills/Abilities

     

  • Strong interpersonal, presentation and communication skills needed to interact with staff, members and insureds effectively

  • Ability to cultivate relationships with peers and staff; educates staff to make referrals to Life Insurance

  • Agents

  • Computer skills in basic software applications, and navigating business applications specific to life insurance

  • Demonstrated skills in selling life insurance and annuities; Skills to develop, track and effectively follow up on leads (preferred)

  • Strong knowledge in sales techniques, life product line illustrations, features and benefits (preferred)

  • Demonstrated skills in prospecting and lead generation abilities (preferred)

  • Bilingual communication skills (preferred)

  •  

    Education & Experience / Licenses & Certification

     

  • High School Diploma or GED

  • Valid Automobile Operator's License

  •  

    Work Environment/Physical Requirements

    Works in an office environment sitting at a desk, table or computer workstation for extended periods of time.  May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

     

    Competency

    Results Orientation (Intermediate) Customer Centricity (Intermediate) Drive and Initiative(Intermediate) Interpersonal Savvy (Proficient) Negotiating (Learning)

    We’ll value your skills and experience. We’re building a performance organization with heart and developing a pipeline of tomorrow’s leaders. Your work will be enhanced with training opportunities, a mentoring program and our Promote-from-within philosophy. We celebrate our diversity and leverage the power of many minds.   

     

     

    #Life Sales 


  • Active State Resident Life Insurance License

  • Bachelor's degree in related area or an equivalent combination of education and experience

  • (preferred)

  • 1+ years experience in Life Insurance and/or Annuity Sales (preferred)

  • CLU, ChFC and/or LUTCF Designations (preferred)

  • Demonstrated skills in selling life insurance and annuities; Skills to develop, track and effectively follow up on leads (preferred)

  • Strong knowledge in sales techniques, life product line illustrations, features and benefits (preferred)

  • Demonstrated skills in prospecting and lead generation abilities (preferred)

  • Bilingual communication skills (preferred)

 

Education & Experience / Licenses & Certification

 High School Diploma or GED

  • Valid Automobile Operator's License

  • Active State Resident Life Insurance License

  • Bachelor's degree in related area or an equivalent combination of education and experience

  • (preferred)

  • 1+ years experience in Life Insurance and/or Annuity Sales (preferred)

  • CLU, ChFC and/or LUTCF Designations (preferred)

 

Work Environment/Physical Requirements

Works in an office environment sitting at a desk, table or computer workstation for extended periods of time.  May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

 

Competency

Results Orientation (Intermediate) Customer Centricity (Intermediate) Drive and Initiative(Intermediate) Interpersonal Savvy (Proficient) Negotiating (Learning)

We’ll value your skills and experience. We’re building a performance organization with heart and developing a pipeline of tomorrow’s leaders. Your work will be enhanced with training opportunities, a mentoring program and our Promote-from-within philosophy. We celebrate our diversity and leverage the power of many minds.   

 

 

#Life Sales 

Apply Today

Member Experience Associate

Petaluma, California

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Why work for us?

  • Benefits – Access to Medical, Dental, and Vision program and more! 
  • 401k Matching – $1 for $1 company match up to 6% of pay 
  • Annual Incentive Plan – Eligibility to participate in AAA annual bonus plan 
  • Paid Time Off – Accrual of 17 PTO days your first year, nine paid holidays annually, and 24 hours earmarked for volunteer activities 

Essential Functions:

  • Exhibits AAA guiding principles and core values

  • Performs routine sales, service and operational functions for AAA Members including; DMV, cashiering, auto travel, notary and insurance sales support, with expectations for maintaining required standards, policies and procedures

  • Understands and actively promotes products and services to achieve individual goals in support of meeting organization goals and objectives 

  • Overcomes obstacles that create barriers to Team Member or branch efforts

  • Identifies process improvement opportunities and proposes solutions

  • Acts as an agent for change while promoting AAA’s guiding principles and core values

Knowledge/Skills/Abilities:

  • Demonstrates sales and service skills. Able to effectively interact, face-to-face, with new, prospective and existing Members.

  • Accuracy and comfort handling money, making change, balancing cash drawer.

  • Good computer skills, proficient in both reading and basic arithmetic.

  • Good written and verbal communication skills in person and over the phone.

  • Ability to multitask in response to requests, requirements and Member/Team Member expectations. Ability to accept feedback and correct course as necessary.

Experience & Licenses/Certifications:

  • Two years of sales and customer service experience required

  • Experience working with sales and service standards and goals required

  • Current & valid Driver's License with clean history may be required

  • Bonding and fingerprinting may be required

  • P&C Licensing may be required

Work Environment/Physical Requirements:

Works in a variety of office environments where standing, walking or sitting at a desk, table or computer workstation may be required for extended periods of time. May travel by car, plane or other form of transportation to attend business meetings or conferences. May be required to work in one or more locations in a defined service area. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

#MEA

Apply Today

Director, Marketing - GIG Car Share

Berkeley, California

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

  • Brand Champion. Drive GIG Car Share brand equity. Build a brand that Members love.
  • Member Insights. Conduct and leverage industry, competitor, and Member research to inform product, pricing, and promotion decisions.
  • Product Marketing. Own the voice of the brand through all channels (app, website, social, etc.), leveraging internal and external resources.
  • Go-to-Market Strategy. Ensure a strong product-market fit by communicating with the right market at the right time, in the right place, and with the right offer.
  • Acquisition Strategy. Maximize the return on marketing investment by optimizing the channel strategy and media mix. Create and own a multi-channel, evolving growth strategy based on product needs: SEO/ASO, SEM, DSPs, social paid and community/influencer development, word of mouth, email marketing, push notifications, in-app messaging, traditional, mobile native and web, programmatic display, etc. Design, launch and optimize campaigns across multiple online and offline channels that meet financial and KPI objectives by getting our audience to take specific and measurable actions. Increase our reach, engagement and loyalty across all platforms. Uncover and leverage new emerging platforms to create new growth opportunities.
  • Retention Strategy: Develop and implement a robust Member engagement and retention strategy to effectively manage Member churn.
Apply Today

Fleet Management Lead - GIG Car Share

Berkeley, California

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Just as AAA was born of disruptive forces in personal mobility 116 years ago with the emergence of the automobile, disruptive forces once again provide us with a tremendous opportunity for radical innovation and growth. An organization focused on service, not profits, AAA is uniquely positioned to be a trusted, technology- and mobility focused source of physical and digital services and expertise.  

To meet the rapidly changing needs of our Members, AAA Northern California, Nevada, Utah, Arizona, and Mountain West created A3Ventures, the innovation lab and capital investment engine of AAA. 

The first new venture to be launched by A3Ventures was GIG Car Share, Northern California's first one-way car share business - positioned at the intersecting trends of mobility, collaborative consumption, and sustainability.

In 2019, Gig also introduced the nation’s largest fully electric car share service in Sacramento to change the way people get around. Our service allows people to pick up and drop off a Gig car anywhere in the HomeZone whenever they need it. This convenient, affordable, and environmentally-friendly option has helped us grow quickly.

Key Responsibilities:

  • Coordinate the procurement of vehicles, parts and hardware

  • Develop and execute a vehicle repositioning strategy to increase and optimize vehicle utilization services, and third-party repositioning services

  • Proactively analyze fleet related data to manage and continuously improve fleet operations for optimal financial and operational performance, vehicle uptime, gross margin, member survey scores and other key metrics

  • Lead the insurance claims process and scheduling of vehicle repairs

  • Lead the resolution process for tickets, tolls and towing of vehicles

  • Coordinate the process of in-fleeting and de-fleeting vehicles

  • Develop and manage day-to-day relationship with vendors including fleet management partners, third-party maintenance services, third-party cleaning

  • Review and regularly audit all costs associated with the fulfillment of service

  • Review vendor proposed rates or increases with the Senior Manager

  • Analyze vendor payments at a level that ensures compliance with agreed practices and pricing

  • Address vendor concerns with communications or payments

  • Identify opportunities for continued process improvements

  • Act as an escalation point for vehicle troubleshooting and vehicle technology failures

  • Provide support as needed in other areas of the organization, such as Member Care

Key Accountabilities:

  • Reduce number of vehicles out of service

  • Procure parts and service from third-party partners (e.g., OEM, fleet service, repair shops, body shops, insurance carriers)

  • Coordinate insurance claims process

Education:

  • High School Diploma or GED equivalent required; Bachelor’s degree (preferred)

  • Vocational technical automotive training/certification or equivalent experience (preferred)

Experience/Licenses & Certification:

  • Minimum 3 years of work experience in the automotive, fleet or car rental industry

  • Adaptability to adjust to changes in the work environment and competing demands

  • Strong communication skills, both verbally & written

  • Demonstrated drive and initiative

  • Proven ability to interact with customers in a professional manner

  • Experience performing technical configuration and installation, and quality assurance processes

  • Valid driver’s license required

  • Strong computer knowledge (Google docs, Microsoft, etc.)

We’ll value your skills and experience. We’re building a performance organization with heart and developing a pipeline of tomorrow’s leaders. Your work will be enhanced with training opportunities, a mentoring program and our Promote-from-within philosophy. We celebrate our diversity and leverage the power of many minds.   

Apply Today

Insurance Associate

Antioch, California

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Why work for us?

  • Licensing Assistance – If unlicensed, AAA NCNU will reimburse the costs of licensure

  • Training – You’ll attend a thorough, comprehensive, three week training program in our Emeryville headquarters

  • No Overhead Costs – W-2 structure with dedication space in a AAA NCNU branch

  • Compensation - Base plus bonus platform with eligibility of annual merit increase and first year production bonuses

  • Benefits – Medical, Dental, Vision, wellness program and more!

  • 401k Matching – $1 for $1 company match up to 6% of pay

  • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan

  • Paid Time Off – Ten hours per month, ten holidays annually, one floating holiday and 24 hours per year earmarked for volunteer activities

  • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Job Summary

Insurance Associates serve our Members by selling them the Property & Casualty and Roadside Assistance insurance that meets the Member’s needs. Individuals in this role are accountable for achieving assigned sales goals while providing an exceptional Member experience. Primary responsibilities include soliciting new business, serving existing insured Members, and retaining policies. Insurance Associates participate in promotions, events, marketing activities, and the cross-sell of AAA insurance products. Insurance Associates are professionals who guide our Members in the purchase of appropriate products and coverage under managerial supervision.

Responsibilities

  • Uses sales techniques and product knowledge to identify customer-specific needs to generate new sales, retain existing insured’s and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.

  • Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Associate’s manager.

  • Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.

  • Consistently provides all Members with a sales and service experience that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.

  • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.

  • Responds to customer inquiries and requests relating to insurance products and membership.

  • Researches and resolves customer service issues. Often assists the insured in initiating the first notice of loss on claims.

Education & Experience/Licenses & Certification

  • High school diploma or GED required. Bachelor's degree in a relevant field preferred.

  • 2 to 4 years of sales experience required. Insurance industry work experience preferred.

  • Bilingual Chinese preferred

  • Ability to acquire an unrestricted state issued license(s) required to place property and casualty insurance within fourteen (14) calendar days of start date. Depending on start date,  active property and casualty license(s) may be required.  

Apply Today

Fleet Technician - GIG Car Share

,

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Located in downtown Berkeley, A3Ventures is the innovation lab and capital investment engine of AAA.

The first venture to be launched by A3Ventures is GIG Car Share, Northern California's first one-way car share business – positioned at the intersecting trends of mobility, collaborative consumption, and sustainability. We are seeking a passionate Fleet Technician to serve our GIG Car Share Member communities.

Key Responsibilities:

Reposition Gig cars from low utilization zones to high utilization zones

Refuel and clean Gig cars in the fleet for a great Member experience

Shuttle Gig cars for maintenance and repair services (e.g., oil changes, flat tire repairs, etc.)

Inspect, photograph and determine resolution of damaged vehicles

Test, diagnose, service and repair vehicle telematics technology

Perform light maintenance (e.g., battery jump, changing tires, etc.)

Prepare cars for in-fleeting and de-fleeting

Audit quality of work of third party fleet partners

What you’ll need to join:

Must have a valid driver's license with clean driving record

At least 21 years old with minimum of 5 years of driving experience

Customer service facing experience

Ability to work flexible hours and willingness to work weekends

High School Diploma or GED

What you’ll need to succeed:

Ability to creatively problem solve with an attention to detail

Ability to effectively communicate with Team Members, partners and Gig Members

Ability to deliver best-in-class experiences

Have an internal drive to do what it takes to get the job done with a Member focus mentality

#Innovation

Apply Today

Life Insurance Agent

Carson City, Nevada

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Essential Functions

• Maximizes life insurance market penetration with current members and property/casualty insureds and stays vigilant for new sales opportunities. Maintains high quality production and persistency standards to assure profitable growth.  Identifies and develops sales opportunities within the community.  Follows company approved sales process in the completion of required financial, activity and sales reporting.

• Provides life sales support and training on lead development and identification for the frontline employees, Insurance Sales Agents (P/C) and other staff who come in contact with members/ insureds.  Establishes and maintains strong working relationships with front line employees, Sales Agents and the branch management team. Notifies Agents in a timely manner of result with referred lead.  Provides leads from life insureds and other calls to Sales Agents for other products/services, i.e., membership, auto/homeowners and travel insurance.

• Stays well-informed of changes and developments in policy and/or external practices. Attends meetings to obtain information, provide input, keep lines of communication open, stay updated and offer sales ideas when appropriate.  Keeps current in industry; maintains continuing education for licensure.

• Develops annual business plan with input and involvement from the Life Sales Manager to meet goals and determine responsibilities, including new business life sales, quality standards, as well as building outstanding customer relationships. Reviews plan objectives and reassesses strategies to align performance relative to annual sales goals.

• Ensures compliance with NCNU and AAA Life and regulations, as well as external regulations

Knowledge/Skills/Abilities

• Strong interpersonal, presentation and communication skills needed to interact with staff, members and insureds effectively

• Ability to cultivate relationships with peers and staff; educates staff to make referrals to Life Insurance

Agents

• Computer skills in basic software applications, and navigating business applications specific to life insurance

• Demonstrated skills in selling life insurance and annuities; Skills to develop, track and effectively follow up on leads (preferred)

• Strong knowledge in sales techniques, life product line illustrations, features and benefits (preferred)

• Demonstrated skills in prospecting and lead generation abilities (preferred)

• Bilingual communication skills (preferred)

Life Insurance Agent (BA05A3)

Education & Experience / Licenses & Certification

• High School Diploma or GED

• Valid Automobile Operator's License

• Active State Resident Life Insurance License

• Bachelor's degree in related area or an equivalent combination of education and experience

(preferred)

• 1+ years experience in Life Insurance and/or Annuity Sales (preferred)

• CLU, ChFC and/or LUTCF Designations (preferred)

Work Environment/Physical Requirements

Works in an office environment sitting at a desk, table or computer workstation for extended periods of time.  May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

Competency

Results Orientation (Intermediate) Customer Centricity (Intermediate) Drive and Initiative(Intermediate) Interpersonal Savvy (Proficient) Negotiating (Learning)

#life sales

Apply Today

Insurance Sales Agent

Phoenix, Arizona

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

We're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service. We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  

We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
 

Why work for us?

  • Paid Training- $15.00 hourly

  • Generous commission and bonus plan

  • Licensing Assistance

  • Training – You’ll attend a thorough, comprehensive, three week training program.

  • No Overhead Costs – W-2 structure with dedication space in a AAA Arizona branch

  • Benefits – Medical, Dental, Vision, wellness program and more!

  • 401k Matching – $1 for $1 company match up to 4% of pay

  • Annual Incentive Plan – Eligibility to participate in AAA Arizona annual bonus plan

  • Paid Time Off – Ten hours per month, ten holidays annually, 24 hours per year

Essential Functions

  • Uses sales techniques and strong product knowledge to identify customer-specific needs to generate new sales, retain existing insureds and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.

  • Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Agent’s manager.

  • Conduct insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.

  • Establishes rapport with the insured that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.

  • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.

  • Responds to customer inquiries and requests relating to insurance products and membership.

  • Researches and resolves complex customer service issues. Often assists the insured in initiating the first notice of loss on claims.

Knowledge/Skills/Abilities

  • Strong sales skills with a history of effectively developing, tracking, following up on and closing leads.

  • Advanced consultative selling techniques utilizing thorough product knowledge.

  • Knowledge of desktop systems including but not limited to Microsoft Office software applications.

Education & Experience/Licenses & Certification

  • High school diploma or GED required. Bachelor's degree in a relevant field preferred.

  • 1 year of sales or experience with the insurance industry preferred

  • 1-3 years of customer service experience

#GAB

Apply Today

AAA Club Owned Fleet is Hiring! Tow Truck Drivers & Battery/Light Service Technicians

Concord, California

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Job Fair!!!

We are hiring for our Concord and Richmond Locations!!

Date:  Tuesday, January 21st, 2020 from 10:00am-2:00pm

165 Mason Circle, Concord, 94520



 

Please pre-register by applying on the link below.

Dress is Business Casual, and Please bring Resume

 

 

Why work for us?

  • Great Pay - $20.81/hour + a 5% increase at 6 months

  • Training – You’ll attend a thorough, comprehensive, three week training program

  • Benefits – Medical, Dental, Vision, wellness program and more!

  • 401k Matching – $1 for $1 company match up to 6% of pay

  • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan

  • Paid Time Off – Ten hours per month, ten holidays annually, one floating holiday and 24 hours per year earmarked for volunteer activities

  • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

We are looking for candidates with:

  • Excellent customer service skills!   

  • Flexibility to work swing shift and weekends

  • Ability to drive a manual/automatic shift vehicle

  • Customer service skills and the ability to interact with a wide-range of people

  • Basic automotive knowledge and at least 6 years’ experience operating a motor vehicle with a valid driver's license

  • Basic computer knowledge

  • Bilingual communication skills a plus

  • High School Diploma or GED equivalent required

  • Vocational technical automotive training/certification or equivalent experience (preferred)

Essential Functions

  • Driving and operating a service vehicle (i.e. loading/towing vehicles, flat tire changes, lock-out, fuel delivery services, etc.)

  • On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving

  • Utilizing on-board computer, radio communications, and mapping systems

  • Completion of daily paperwork (i.e. call-logs, battery invoices, cash receipts, etc.)

  • Inspecting and submitting maintenance reports of company vehicles for safe and efficient operation

  • Education and training. I.E.:  AAA Compliance Training, RPST,TSAAC, Lock-out, PSP, Battery Service Training

 

Work Environment/Physical Requirements

  • Works outdoors at vehicle sites when servicing vehicles. Lifting and carrying tires and parts, weighing up to 50 pounds, several times a day; bending, kneeling and stooping as required for service calls. Works in all weather and all traffic conditions. Vehicle recovery sites may be wet, messy and hazardous.

  • If needed for identification purposes, a photograph may be obtained after an offer of employment is made and accepted.  Service Providers are required to provide a photograph for identification purposes.

#ERSDriver

#CHI

Apply Today

Smart Home Specialist - Monitoring

Scottsdale, Arizona

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Customer Experience Specialist 

AAA Smart Home - Scottsdale, AZ 85258

$16 an hour

AAA recently acquired SAFE Security, the 11th largest smart home security company in the United States, with the vision to become the most trusted brand in this industry. As motivated as we are to provide the best service possible to our customers, we are just as focused on making this the best place to work at!

AAA Smart Home Customer Experience Team is growing and has an immediate need for passionate, energetic, customer-focused team members with a positive attitude to join our customer support environment. If you are passionate about helping others, have a strong sense of empathy, enjoy a fast paced environment, have the gift of listening and problem solving, then we want you to consider joining our amazing team!

What You'll Do

  • Subject matter expert and primary contact for the support of remote home security services, including troubleshooting, website navigation, billing inquiries and account updates
  • Resolve customer service inquiries while building a relationship with the customer
  • You will demonstrate conflict management skills and maintain professional composure under pressure
  • Assist technicians with activating security monitoring and supporting other team members with information gathering account research, and other general customer support needs
  • Verify alarms at protected sites; dispatch local authorities when necessary
  • Notify customers on maintenance alerts from their alarm system
  • Create detailed service tickets, schedule technicians for repairs
  • With a keen sense of the customer experience, continuously look for areas of improvement and communicate trends in customer calls to leadership as appropriate
  • Simultaneously navigate multiple software applications and technologies

What You’ll Need

  • Strong problem-solving skills; ability to think analytically while multi-tasking in a fast-paced environment
  • Excellent communication and relationship building skills; team oriented
  • Customer-focused and passionate for helping others
  • Ability to exceed customer satisfaction, achieve performance metrics and meet issue resolution targets
  • A successful track record working in a high-volume environment
  • Reliable transportation
  • 6 Months or more of forward facing customer service

EDUCATION:

  • High School Diploma/GED
  • AA preferred
  • Bi-Lingual Spanish preferred

Work Location: North Scottsdale, Arizona

Benefits:

  •  Medical and dental benefits
  •  PTO and paid holidays
  • Tuition Reimbursements
  • Fun environment!

#SAFE

Apply Today

Tow/Battery Light Service Driver

Sparks, Nevada

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

[This position is for the Truckee Territory]

We're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service.

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. 

We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
 

Why work for us?

  • Great base Pay at $19.65/hr and up to a 35% monthly bonus! 

  • Training – You’ll attend a thorough, comprehensive, three week training program

  • Benefits – Medical, Dental, Vision, wellness program and more!

  • 401k Matching – $1 for $1 company match up to 6% of pay

  • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan

  • Paid Time Off – Ten hours per month, ten holidays annually, one floating holiday and 24 hours per year earmarked for volunteer activities

  • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

What our Roadside Service Technicians do:

  • Driving and operating a service vehicle (i.e. loading/towing vehicles, flat tire changes, lock-out, fuel delivery services, etc.)

  • On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving

  • Utilizing on-board computer, radio communications, and mapping systems

  • Completion of daily paperwork (i.e. call-logs, battery invoices, cash receipts, etc.)

  • Inspecting and submitting maintenance reports of company vehicles for safe and efficient operation

  • Education and training. I.E.: AAA Compliance Training, RPST,TSAAC, Lock-out, PSP, Battery Service Training

Education & Experience/Licenses & Certification

  • Ability to drive a manual/automatic shift vehicle

  • Customer service skills and the ability to interact with a wide-range of people

  • Basic math skills

  • Basic automotive knowledge and at least 6 years’ experience operating a motor vehicle with a valid driver’s license

  • Basic computer knowledge

  • Bilingual communication skills a plus

  • High School Diploma or GED equivalent required

  • Vocational technical automotive training/certification or equivalent experience (preferred)

  • ASE (Automotive Service Excellence) certification(preferred)

Work Environment/Physical Requirements

Works outdoors at vehicle sites when servicing vehicles. Lifting and carrying tires and parts, weighing up to 50 pounds, several times a day; bending, kneeling and stooping as required for service calls. Works in all weather and all traffic conditions. Vehicle recovery sites may be wet, messy and hazardous.  Service Providers are required to provide a photograph for identification purposes.

#ERS Driver

#CHI

Apply Today

Product Lead

San Ramon, California

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

AAA acquired SAFE Security, the 11th largest smart home security company in the United States, in November 2018 with the vision to become the most trusted smart home security provider in America.
With your help, we aspire to provide the same peace of mind at home as we have provided on the roads for the last 100 years.

Reporting to the Director of Product and Marketing, this role is responsible for leading the product management and development functions for the AAA Smart Home product portfolio from strategy to execution. The Product Lead will drive the optimization and support for the current product line and user experience. They will play an integral role in supporting the marketing, sales, IT, and install teams to achieve revenue targets by helping the organization provide a best-in-class experience, leading to improved retention and acquisition.

Core Job Responsibilities

  • Results Focus – contribute to analysis of overall Product P&L and actively manage key business KPIs around P&L to ensure brand and business success. 
  • Strategic Plan Development & Execution – partner with Director of Product and Marketing to develop and execute annual and 3 year plans focusing on product renovation and innovation pipeline. Provide insights on Product/Web/App user experience to highlight pain points and guide improvements.
  • Portfolio Optimization – own portfolio management and ensure product, pricing, promotions and distribution strategies are effectively executed. Manage ongoing systems support to ensure any changes in product or pricing are accurately reflected across the organization.
  • Consumer Expertise – partner with Director of Product and Marketing to understand key market dynamics for target consumers, members and key competitors.
  • Product Innovation – own product innovation process from concept to launch including design, sourcing and production to meet customer and business needs (will involve working with external product designers, and partnering with hardware manufacturers).
  • Product Renovation – utilize marketplace, competitive and consumer research to optimize existing portfolio (including bundles and pricing) by making adjustments to meet customer needs. Build a pipeline of user support materials (user guides, training videos, etc.) to ensure a seamless user experience. 
  • Website Optimization – Work with external developers and Ecommerce Manager to optimize site and develop future site and apps, and with internal IT team on back end integration.
  • User Experience Optimization – optimize the overall user journey by analyzing user research to diagnose all customer touch points and work with UX designers to optimize the user experience via hardware and software development/revisions.
  • Budget Management – help shape annual product development budget and manage budget within approved spending guidelines. Develop business cases for additional funding requests.

Knowledge, Skills and Abilities

  • Proficient Visionary, strategic and courageous leadership skills
  • Strong empathy for the user in creating amazing product and service experiences
  • Proficient general management with P&L management experience
  • Basic fluency in consumer insights, marketing analytics, and financial analysis Strong communication skills, positive “can do” attitude, and team-oriented approach

Education and Experience

  • Bachelor’s degree Engineering, Electronics, Technology Management or related field (MBA or Master's in related field preferred)
  • 5-7 years related work experience
  • Demonstrated success in launching B2C electronics products (smart home product experience a plus)
  • Electronics hardware product development experience (strongly preferred)
  • Software and/or web development experience (preferred)
  • UX experience in optimizing the overall user journey (preferred)
  • Skilled at sourcing and managing external product designers, hardware manufacturer partners

#SAFE

Apply Today

Insurance Sales Agent

Farmington, Utah

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

We're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service. We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.


We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Why work for us?

  • Licensing Assistance – If unlicensed, AAA will reimburse the costs of licensure

  • Training – You’ll attend a thorough, comprehensive, two week training program

  • No Overhead Costs – W-2 structure with dedication space in a AAA branch

  • Benefits – Medical, Dental, Vision, wellness program and more!

  • 401k Matching – $1 for $1 company match up to 6% of pay

  • Annual Incentive Plan – Eligibility to participate in AAA annual bonus plan

  • Paid Time Off – 17 days your first year + nine holidays annually + 24 hours per year designated for volunteer work

Essential Functions:

  • Uses sales techniques and strong product knowledge to identify customer-specific needs to generate new sales, retain existing insureds and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.

  • Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Agent’s manager.

  • Conduct insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.

  • Establishes rapport with the insured that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.

  • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.

  • Responds to customer inquiries and requests relating to insurance products and membership.

  • Researches and resolves complex customer service issues. Often assists the insured in initiating the first notice of loss on claims.

Knowledge/Skills/Abilities:

  • Strong sales skills with a history of effectively developing, tracking, following up on and closing leads.

  • Advanced consultative selling techniques utilizing thorough product knowledge.

  • Knowledge of desktop systems including but not limited to Microsoft Office software applications.

Education & Experience/Licenses & Certifications:

  • High School Diploma or GED required. Bachelor's degree in a relevant field preferred.

  • 3 to 5 years of relevant sales or insurance industry work experience required.

  • Possesses or has the ability to possess active and unrestricted state issued license(s) required to place property and casualty insurance.

#MOR

#IASales

Apply Today

Insurance Sales Associate

Hanford, California

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

AAA has immediate opportunities for motivated individuals to join our team of Insurance Sales Associates.

 

Why work for us?

  • Paid Training: $20.00 hourly paid training. Extensive training program will help ensure a seamless transition into an Insurance Agent position

  • Licensing Assistance: AAA will reimburse the costs of licensure 

  • Advancement Opportunities: Opportunity to advance within the first 90 days 

  • No Overhead Costs: W-2 structure with dedicated space in a AAA NCNU branch

  • Compensation: Generous commission structure with the ability to earn commission on every policy

  • Benefits: Medical, Dental, Vision, wellness program and more!

  • 401k Matching: $1 for $1 company match up to 6% of pay

  • Annual Incentive Plan: Eligibility to participate in AAA NCNU annual bonus plan

  • Paid Time Of: 17 days of PTO your first year + 9 Holidays annually

  • Community Impact:  24 hours provided per year designated for Volunteer work

  • Collaborative Environment: AAA will value your contribution to providing exceptional service to our members

 

Job Summary

Insurance Associates serve our Members by selling them the Property & Casualty Insurance that meets their needs. Individuals in this role are accountable for achieving assigned sales goals while providing an exceptional Member experience. Primary responsibilities include soliciting new business, serving existing insured Members, and retaining policies. Insurance Associates participate in promotions, events, marketing activities, and the cross-selling of AAA insurance products. Insurance Associates are professionals who guide our Members in the purchase of appropriate products and coverage under managerial supervision.

Essential Functions 

  • Uses sales techniques and strong product knowledge to identify customer-specific needs to generate new sales, retain existing insureds and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.

  • Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Agent’s manager.

  • Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.

  • Establishes rapport with the insured that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.

  • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.

  • Responds to customer inquiries and requests relating to insurance products and membership.

  • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.

  • Responds to customer inquiries and requests relating to insurance products and membership.

  • Researches and resolves complex customer service issues. Often assists the insured in initiating the first notice of loss on claims

 

Experience & Licenses/Certifications

  • HS Diploma or GED required

  • 2 to 4 years of sales experience preferred.

  • Insurance industry experience or knowledge preferred.

  • Knowledge of desktop systems including but not limited to Microsoft Office software applications.

  • Ability to acquire an unrestricted state issued license(s) required to place property and casualty insurance. Active required license(s) preferred.

#IA

           

Apply Today

Insurance Sales Associate

Watsonville, California

AAA has immediate opportunities for motivated individuals to join our team of Insurance Sales Associates.

 

Why work for us?

  • Paid Training: $20.00 hourly paid training. Extensive training program will help ensure a seamless transition into an Insurance Agent position

  • Licensing Assistance: AAA will reimburse the costs of licensure 

  • Advancement Opportunities: Opportunity to advance within the first 90 days 

  • No Overhead Costs: W-2 structure with dedicated space in a AAA NCNU branch

  • Compensation: Generous commission structure with the ability to earn commission on every policy

  • Benefits: Medical, Dental, Vision, wellness program and more!

  • 401k Matching: $1 for $1 company match up to 6% of pay

  • Annual Incentive Plan: Eligibility to participate in AAA NCNU annual bonus plan

  • Paid Time Of: 17 days of PTO your first year + 9 Holidays annually

  • Community Impact:  24 hours provided per year designated for Volunteer work

  • Collaborative Environment: AAA will value your contribution to providing exceptional service to our members

 

Job Summary

Insurance Associates serve our Members by selling them the Property & Casualty Insurance that meets their needs. Individuals in this role are accountable for achieving assigned sales goals while providing an exceptional Member experience. Primary responsibilities include soliciting new business, serving existing insured Members, and retaining policies. Insurance Associates participate in promotions, events, marketing activities, and the cross-selling of AAA insurance products. Insurance Associates are professionals who guide our Members in the purchase of appropriate products and coverage under managerial supervision.

Essential Functions 

  • Uses sales techniques and strong product knowledge to identify customer-specific needs to generate new sales, retain existing insureds and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.

  • Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Agent’s manager.

  • Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.

  • Establishes rapport with the insured that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.

  • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.

  • Responds to customer inquiries and requests relating to insurance products and membership.

  • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.

  • Responds to customer inquiries and requests relating to insurance products and membership.

  • Researches and resolves complex customer service issues. Often assists the insured in initiating the first notice of loss on claims

 

Experience & Licenses/Certifications

  • 2 to 4 years of sales experience preferred.

  • Insurance industry experience or knowledge preferred.

  • Knowledge of desktop systems including but not limited to Microsoft Office software applications.

  • Ability to acquire an unrestricted state issued license(s) required to place property and casualty insurance. Active required license(s) preferred.

#IA

           

Apply Today

Insurance Associate

Alameda, California

AAA has immediate opportunities for motivated individuals to join our team of Insurance Sales Associates.

 

Why work for us?

  • Paid Training: $23.00 during our the training period. Extensive training program will help ensure a seamless transition into an Insurance Agent position. 

  • Licensing Assistance: AAA provides/ will reimburse the costs of licensure 

  • Advancement Opportunities: Opportunity to advance within the first 90 days 

  • No Overhead Costs: W-2 structure with dedication space in a AAA NCNU branch

  • Compensation: Generous commission structure with the ability to earn commission on every policy. 

  • Benefits: Medical, Dental, Vision, wellness program and more!

  • 401k Matching: $1 for $1 company match up to 6% of pay

  • Annual Incentive Plan: Eligibility to participate in AAA NCNU annual bonus plan

  • Paid Time Of: 17 days of PTO your first year + 9 Holidays annually

  • Community Impact:  24 hours provided per year designated for Volunteer work. 

  • Collaborative Environment: AAA will value your contribution to providing exceptional service to our members

 

Job Summary

Insurance Associates serve our Members by selling them the Property & Casualty and Roadside Assistance insurance that meets the Member’s needs. Individuals in this role are accountable for achieving assigned sales goals while providing an exceptional Member experience. Primary responsibilities include soliciting new business, serving existing insured Members, and retaining policies. Insurance Associates participate in promotions, events, marketing activities, and the cross-sell of AAA insurance products. Insurance Associates are professionals who guide our Members in the purchase of appropriate products and coverage under managerial supervision.

Essential Functions 

  • Uses sales techniques and strong product knowledge to identify customer-specific needs to generate new sales, retain existing insureds and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.

  • Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Agent’s manager.

  • Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.

  • Establishes rapport with the insured that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.

  • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.

  • Responds to customer inquiries and requests relating to insurance products and membership.

  • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.

  • Responds to customer inquiries and requests relating to insurance products and membership.

  • Researches and resolves complex customer service issues. Often assists the insured in initiating the first notice of loss on claims

 

Education & Experience/Licenses & Certification

  • High school diploma or GED required. Bachelor's degree in a relevant field preferred.

  • 2 to 4 years of sales experience preferred.

  • Insurance industry experience or knowledge preferred.

  • Knowledge of desktop systems including but not limited to Microsoft Office software applications.

  • Ability to acquire an unrestricted state issued license(s) required to place property and casualty insurance within forty-five (45) calendar days of hire. Active required license(s) preferred.

#IASales

 

Apply Today

Life Insurance Agent

San Rafael, California

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Essential Functions

  • Maximizes life insurance market penetration with current members and property/casualty insureds and stays vigilant for new sales opportunities. Maintains high quality production and persistency standards to assure profitable growth.  Identifies and develops sales opportunities within the community.  Follows company approved sales process in the completion of required financial, activity and sales reporting.
  • Provides life sales support and training on lead development and identification for the frontline employees, Insurance Sales Agents (P/C) and other staff who come in contact with members/ insureds.  Establishes and maintains strong working relationships with front line employees, Sales Agents and the branch management team. Notifies Agents in a timely manner of result with referred lead.  Provides leads from life insureds and other calls to Sales Agents for other products/services, i.e., membership, auto/homeowners and travel insurance.
  • Stays well-informed of changes and developments in policy and/or external practices. Attends meetings to obtain information, provide input, keep lines of communication open, stay updated and offer sales ideas when appropriate.  Keeps current in industry; maintains continuing education for licensure.
  • Develops annual business plan with input and involvement from the Life Sales Manager to meet goals and determine responsibilities, including new business life sales, quality standards, as well as building outstanding customer relationships. Reviews plan objectives and reassesses strategies to align performance relative to annual sales goals.
  • Ensures compliance with NCNU and AAA Life and regulations, as well as external regulations

Knowledge/Skills/Abilities

  • Strong interpersonal, presentation and communication skills needed to interact with staff, members and insureds effectively
  • Ability to cultivate relationships with peers and staff; educates staff to make referrals to Life Insurance
  • Agents
  • Computer skills in basic software applications, and navigating business applications specific to life insurance
  • Demonstrated skills in selling life insurance and annuities; Skills to develop, track and effectively follow up on leads (preferred)
  • Strong knowledge in sales techniques, life product line illustrations, features and benefits (preferred)
  • Demonstrated skills in prospecting and lead generation abilities (preferred)
  • Bilingual communication skills (preferred)

Education & Experience / Licenses & Certification

  • High School Diploma or GED
  • Valid Automobile Operator's License
  • Active State Resident Life Insurance License
  • Bachelor's degree in related area or an equivalent combination of education and experience
  • (preferred)
  • 1+ years experience in Life Insurance and/or Annuity Sales (preferred)
  • CLU, ChFC and/or LUTCF Designations (preferred)

Work Environment/Physical Requirements

Works in an office environment sitting at a desk, table or computer workstation for extended periods of time.  May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

Apply Today

Member Experience Supervisor

Billings, Montana

We're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service. We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members. We're community minded, and celebrate the growth, development and successes of our diverse Team Members.

Why work for us? 

  • Compensation – Competitive hourly base + incentives 

  • Benefits – Access to Medical, Dental, Vision, wellness program and more! 

  • 401k Matching – $1 for $1 company match up to 6% of pay 

  • Annual Incentive Plan – Eligibility to participate in AAA annual bonus plan 

  • Paid Time Off – Accrual of 17 PTO days per year, nine holidays annually, and 24 hours per year earmarked for volunteer activities 

Essential Functions:

  • Performs three or more sales and/or operational functions at an expert level for AAA members (DMV, cashiering, domestic travel, underwriting support) with expectations for leading and coaching team to maintain required service standards and vision and value behavior standards. Serves as first line of contact to resolve customer complaints, billing and other issues that Sales and Service Associate is incapable of resolving. 

  • Promotes products and services through cross-sales and referrals. Tracks and monitors location goals.  Responsible for team sales and service results. Function as a champion of new products and initiatives (ex: launch of new credit card).  May facilitate staff meetings or team huddles.

  • Assumes office administrative and operational duties in absence of manager.

Knowledge/Skills/Abilities:

  • Demonstrated sales and customer service skills

  • Ability to serve as front-line customer contact

  • Demonstrates team leadership and the ability to coach or lead a team, provide training and guidance to others

  • Strong written and verbal communication skills in person and over the phone

  • Accuracy and comfort handling money, making change, balancing cash drawer

  • Demonstrated personal computer skills, proficient in both reading and basic arithmetic

  • Working knowledge of financial or membership organizations and their financial operations

Education & Experience / Licenses & Certifications:

  • High School Diploma or GED required

  • Three years of sales or customer service experience in a lead capacity required

  • Experience working with sales goals required

  • Valid driver's license and fingerprinting may be required

  • P&C licensing may be required

#MEA

Apply Today

Sr. Business Analyst

San Ramon, California

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

AAA recently acquired SafeGuard, the 11th largest smart home security company in the United States, with the vision to become the most trusted brand in this industry. Safeguard, has been Protecting Arizona families and businesses for over 50 years; we are Arizona's largest locally-operated security provider. With an A+ Better Business Bureau Ranking, we prove every day that we love being there for and helping our customers. We work hard to create an environment where you can thrive and use your skills and talents to help us deliver legendary Customer Service. You’ll help positively impact every homeowner and the communities that we serve, too.
You will be part of a team that has a must win attitude matched by an unparalleled support staff. We’re looking for hardworking, self-motivated, individuals with a professional presence. You will be working with a company and a team that is second to none and we are looking for the same!

Supports the overall business strategy and corporate objectives by performing analysis to support the identification of business needs and determine solutions to business problems. Senior level, competent to work in all phases of the unit’s assignments. Incumbents work with independence and require only guidance for complex or unusual assignments. May provide technical advice or analytics guidance to associates and other functional areas. We're looking for a professional, self-motivated, problem solving Business Analyst to support our business!

Job Description

• Performs evaluations on operations / products and develops/implements financial strategies covering a wide range of issues affecting business unit decision, profits and financial strength. Determines possible implications on various divisions/ departments and makes recommendations as needed.

• Reviews and provides recommendations on the business unit’s operational / product / financial reports. Interprets the contents for management, alerts them to significant issues and / or opportunity trends.

• Based on findings of identified trends and analysis conducted, participates in the development of division’s business plan in support of corporate objectives.

• Develops and prepares complex Product and Operational reports for management. Performs variance and trend analysis. Supports findings with research, statistical analysis, rationale, and other related activities for use in management decisions. These include financial and analytical models for decision making.

• Develops a variety of reporting methodologies to capture identified trends and recommends solutions, strategies and actions. This includes developing charts, graphs, tables that consolidate data in a meaningful way for review by management.

• Reports on key metrics and provides recommendations to improve the division’s efficiency.

• Reviews the tracking and reporting methodologies and recommends better ways to track and trend collected data to provide management with more meaningful ways to review the data.

EDUCATION, KNOWLEDGE, SKILLS, COMPETENCIES, CERTIFICATIONS/LICENSES

• Strong mathematical skills needed

• Advanced analytical skills to effectively identify problems and develop solutions

• Advanced organizational skills

• Strong communication, particularly in business writing

• Project management experience to accurately complete detail data assignments, understand and interpret broad operational / product/ financial concepts and their application to the business unit and A3 Smart Home

• Proficient in the use and development of operational / product / financial concepts as they apply to business unit and A3 Smart Home

• Advanced interpersonal and inter-departmental skills

• Strong understanding of the use and development of operational models and other related reporting software (preferred)

• Business intelligence & visualization experience to program and build interactive dashboards for operational decisions (preferred)

• Bachelor's degree in related area with 3.2+ GPA or an equivalent combination of education and experience

• 5+ years experience conducting business and/or financial analysis

• Master’s degree in related area (preferred)

#SAFE

Apply Today

Travel Sales Counselor

Manteca, California

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

We're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service. We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members. We're community minded, and celebrate the growth, development and successes of our diverse Team Members.

Whether you’re just starting your journey or looking to grow your career, we’ll support you every step of the way.

Essential Functions:

  • Sells International & Domestic vacation packages, cruises, tours, hotel, car rental, rail and air travel
  • Owns the relationship with the member from beginning to end of each travel related transaction
  • Researches, evaluates and compares appropriate AAA Travel Partner packages to match up with member needs for  the purpose of “delivering exceptional member experiences” in every transaction
  • Stays current with world events and latest travel industry developments and trends, and provides relevant information to members
  • Processes and interprets travel documents for members purchasing travel products with AAA and inform them of governmental requirements
  • Investigates and responds to travel-related member questions/complaints, and recommends solutions
  • Initiates contact with members and past customers to prospect for new business and encourages repeat business
  • Maintains minimum production goals in the following areas: Travel sales, sales of Travel Partner and proprietary products (i.e. Sojourns, AAA Vacations)
  • Cross-sells products and services (e.g., insurance (P&C, Life), new membership accounts, etc.)

Knowledge/Skills/Abilities:

  • Ability to clearly communicate (verbal and written) in English
  • Basic computer (e.g., Microsoft Word, Outlook, etc.) and industry specific applications (e.g., Galileo, VAX, etc.) and telephone skills
  • GDS experience required (Apollo/Galileo/Travelport)
  • Detailed knowledge of travel products
  • Knowledge of worldwide geography, the ability to read and interpret maps and brochures
  • Self-motivated sales drive and documented sales success
  • Ability to work efficiently both independently and as part of a team
  • Bilingual communication skills are a plus

Education & Experience / Licenses & Certifications:

  • HS Diploma or GED required
  • 2 years of recent experience selling international and domestic travel services
  • Travel Institute certification as “CTA, CTC, or CTIE” preferred

Work Environment/Physical Requirements:

Works in an office environment sitting at a desk, table or computer workstation for extended periods of time. May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 70-80 percent of the time spent on the job involves the use of a personal computer.

Apply Today

Smart Business - Customer Service Rep.

Tempe, Arizona

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

AAA recently acquired SAFE Security, the 11th largest smart home security company in the United States, with the vision to become the most trusted brand in this industry.  With your help, we aspire to provide the same peace of mind at home as we have provided on the roads for the last 100 years.    

 

AAA Smart Business Customer Experience Team is growing and has an immediate need for passionate, energetic, customer-focused team members with a positive attitude to join our customer support environment. If you are passionate about helping others, have a strong sense of empathy, enjoy a fast paced environment, have the gift of listening and problem solving, then we want you to consider joining our amazing team!

Job Description:

This position is responsible for providing scheduling for service, repair, maintenance, and inspections for the existing customer base. These services are critical for the ongoing customer service experience and satisfaction of the account base. The department has primary responsibility for customer retention through the responsiveness and provision of repair, Inspection, support, and maintenance operations and service. This is the entry level skill set position.

Essential Functions:

  • Handle incoming and outgoing phone calls to address customer requests and schedule service calls.

  • Handle e-mail and queue requests to schedule service calls.

  • Support the other internal customers (installation, sales, and monitoring) with handling and resolution of customer issues.

  • Practice customer service and conflict resolution skills to promote customer satisfaction and loyalty.

  • Assist field technicians with support for service calls.

  • Order equipment required for service calls.

  • Maintain relationships with customers to ensure satisfaction and retention.

  • Provide basic instruction and troubleshooting tom customers.

  • Work with internal tech support (Virtual Assistance) to provide more advanced training and programming.

Knowledge/Skills/Abilities

  • Clear verbal and written communications.

  • Basic mathematical, typing (35 wpm minimum), computer (basic usage and functions) and data entry skills

  • General awareness of AAA products, and services

  • Ability to navigate through navigation system (Google Maps)

  • Effective analytical, written and oral communication skills to enable accurate completion of assignments, proper handling of problem situations and constructive interaction with others

  • Ability to work overtime and/or holidays as necessitated by business and/or weather conditions.

  • Ability to identify customer needs and recommend solutions

Education & Experience / Licenses & Certification

  • High School diploma or equivalent required, college education credits preferred

  • 6 months – 2 years prior customer service experience, retail or banking is preferred

  • Bi-Lingual Spanish preferred

  • Must qualify for state alarm agent license.

Benefits

  • Training within Security Industry

  • Medical and Dental Benefits

  • PTO and paid holidays

  • Tuition Reimbursement

  • 401K matching, up to 3%

  • $16/hour & 3 levels advancement

#LYN

Apply Today

Insurance Associate

Vallejo, California

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

AAA has immediate opportunities for motivated individuals to join our team of Insurance Sales Associates.

 

Why work for us?

  • Paid Training: $23.00 during our the training period. Extensive training program will help ensure a seamless transition into an Insurance Agent position. 

  • Licensing Assistance: AAA will reimburse part of the costs of licensure 

  • Advancement Opportunities: Opportunity to advance within the first 90 days 

  • No Overhead Costs: W-2 structure with dedication space in a AAA NCNU branch

  • Compensation: Generous commission structure with the ability to earn commission on every policy. 

  • Benefits: Medical, Dental, Vision, wellness program and more!

  • 401k Matching: $1 for $1 company match up to 6% of pay

  • Annual Incentive Plan: Eligibility to participate in AAA NCNU annual bonus plan

  • Paid Time Of: 17 days of PTO your first year + 9 Holidays annually

  • Community Impact:  24 hours provided per year designated for Volunteer work. 

  • Collaborative Environment: AAA will value your contribution to providing exceptional service to our members

 

Job Summary

Insurance Associates serve our Members by selling them the Property & Casualty and Roadside Assistance insurance that meets the Member’s needs. Individuals in this role are accountable for achieving assigned sales goals while providing an exceptional Member experience. Primary responsibilities include soliciting new business, serving existing insured Members, and retaining policies. Insurance Associates participate in promotions, events, marketing activities, and the cross-sell of AAA insurance products. Insurance Associates are professionals who guide our Members in the purchase of appropriate products and coverage under managerial supervision.

Essential Functions 

  • Uses sales techniques and strong product knowledge to identify customer-specific needs to generate new sales, retain existing insureds and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.

  • Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Agent’s manager.

  • Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.

  • Establishes rapport with the insured that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.

  • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.

  • Responds to customer inquiries and requests relating to insurance products and membership.

  • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.

  • Responds to customer inquiries and requests relating to insurance products and membership.

  • Researches and resolves complex customer service issues. Often assists the insured in initiating the first notice of loss on claims

 

Education & Experience/Licenses & Certification

  • High school diploma or GED required. Bachelor's degree in a relevant field preferred.

  • 2 to 4 years of sales experience preferred.

  • Insurance industry experience or knowledge preferred.

  • Knowledge of desktop systems including but not limited to Microsoft Office software applications.

  • Ability to acquire an unrestricted state issued license(s) required to place property and casualty insurance within forty-five (45) calendar days of hire. Active required license(s) preferred.

#IASales

 

Apply Today

Member Experience Associate

Salt Lake City, Utah

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

We're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service.

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  

We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Why work for us?

  • Benefits  Access to Medical, Dental, Vision, wellness program and more!

  • 401k Matching  $1 for $1 company match up to 6% of pay

  • Annual Incentive Plan  Eligibility to participate in AAA annual bonus plan

  • Paid Time Off  Accrual of 17 PTO days per year, nine holidays annually and 24 hours per year earmarked for volunteer activities

Essential Functions:

  • Exhibits AAA guiding principles and core values

  • Performs routine sales, service and operational functions for AAA Members including; DMV, cashiering, auto travel, notary and insurance sales support, with expectations for maintaining required standards, policies and procedures

  • Understands and actively promotes products and services to achieve individual goals in support of meeting organization goals and objectives 

  • Overcomes obstacles that create barriers to Team Member or branch efforts

  • Identifies process improvement opportunities and proposes solutions

  • Acts as an agent for change while promoting AAA’s guiding principles and core values

Knowledge/Skills/Abilities:

  • Demonstrates sales and service skills. Able to effectively interact, face-to-face, with new, prospective and existing Members.

  • Accuracy and comfort handling money, making change, balancing cash drawer.

  • Good computer skills, proficient in both reading and basic arithmetic.

  • Good written and verbal communication skills in person and over the phone.

  • Ability to multitask in response to requests, requirements and Member/Team Member expectations. Ability to accept feedback and correct course as necessary.

Education & Experience / Licenses & Certifications:

  • High school diploma or GED required

  • Two years of sales or customer service experience

  • Experience working with sales and service standards and goals

  • Current & valid Driver's License with clean history may be required

  • Bonding and fingerprinting may be required

  • P&C Licensing may also be required

Work Environment/Physical Requirements:

Works in a variety of office environments where standing, walking or sitting at a desk, table or computer workstation may be required for extended periods of time. May travel by car, plane or other form of transportation to attend business meetings or conferences. May be required to work in one or more locations in a defined service area. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

#MEASales

Apply Today

Smart Home Specialist

Scottsdale, Arizona

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

AAA recently acquired SAFE Security, the 11th largest smart home security company in the United States, with the vision to become the most trusted brand in this industry.  With your help, we aspire to provide the same peace of mind at home as we have provided on the roads for the last 100 years.    

 

AAA Smart Home Customer Experience Team is growing and has an immediate need for passionate, energetic, customer-focused team members with a positive attitude to join our customer support environment. If you are passionate about helping others, have a strong sense of empathy, enjoy a fast paced environment, have the gift of listening and problem solving, then we want you to consider joining our amazing team!

Job Description

Essential Functions:

  • Operate automatic call distribution (ACD) telephone set and PC Windows-based applications, to accurately receive record and respond to Members’ requests
  • Properly answer and accurately process incoming telephone calls regarding service and other related areas, while demonstrating a pleasant and professional telephone manner. Take action, as necessary, to appropriately respond to a Member's needs and concerns
  • Listen and probe for additional information as necessary.  Make sound decisions concerning the prioritization of service (e.g., safety concern, extreme hardship to Member)
  • Identify situations that require special handling and coordinate with appropriate unit as necessary.
  • Accurately enter information, comments and complaints regarding Members’ needs, including any special service considerations, in the system application. Forward complaint information to appropriate support for follow-up
  • Process credit card and member billing transaction via available applications
  • Suggest cross-selling opportunities that will enhance Member's experience; promote related programs as required by the Member’s individual situation

Knowledge/Skills/Abilities

  • Clear verbal and written communications.

  • Basic mathematical, typing (35 wpm minimum), computer (basic usage and functions) and data entry skills

  • General awareness of AAA products, and services

  • Passion for customer service

  • Ability to navigate through navigation system (Google Maps)

  • Ability to respond to customer inquiries and interact with others at a level normally acquired through the completion of a high school diploma or equivalent and two (2) years of customer service experience (preferred)

  • Effective analytical, written and oral communication skills to enable accurate completion of assignments, proper handling of problem situations and constructive interaction with others

  • Ability to work overtime and/or holidays as necessitated by business and/or weather conditions.

  • Ability to identify customer needs and recommend solutions

Education & Experience / Licenses & Certification

  • High School diploma or equivalent required, college education credits preferred

  • 6 months – 2 years prior customer service experience, retail or banking is preferred

  • Bi-Lingual Spanish preferred

Benefits

  • Medical and Dental Benefits
  • PTO and paid holidays
  • Tuition Reimbursement
  • Fun Environment
  • $16/hour

#SAFE

Apply Today

Shift Lead

Concord, California

Essential Functions

  • Responsible for oversight of shop operations to include inspecting/maintaining of company vehicles/ equipment for safe and efficient operation, battery inventory processes, administrative duties/reports and coordination of scheduling/dispatching
  • Coaching and development of employees, to include training, performance management and the corrective action process
  • Driving and operating the full range of service vehicles (i.e. loading/towing vehicles, flat tire changes, lock-out, fuel delivery services, etc.) for increased
  • Productivity gains and contribution to business results, to include knowledge sharing/coaching/
  • training of peers; utilizing on-board computer, radio communications and mapping systems
  • On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving
  • Managing and maintenance of damages tracking system and coordination of resolution for customer complaints
  • Education and training. I.E.:  AAA Compliance Training, RPST,TSAAC, Lock-out, PSP, Battery
  • Service Training

Knowledge/Skills/Abilities

  • Ability to drive a manual/automatic shift vehicle
  • Ability to ride a bicycle at a skilled level.
  • Ability to act in the role of a leader, to include coaching, mentoring and training
  • Superior customer service skills and the ability to interact with a wide-range of people
  • Proficient automotive knowledge
  • Proven computer knowledge and familiarity with Microsoft Office Suite
  • Proven math skills and analytical ability
  • Ability to communicate effectively, including proficiency with delivering presentations and conducting meetings
  • Bilingual communication skills (preferred)

Education & Experience / Licenses & Certification

• High School Diploma or GED equivalent

• 8+ years Experience operating a motor vehicle with a valid driver's license

• Vocational technical automotive training/certification or equivalent experience (preferred)

• ASE (Automotive Service Excellence) certification (preferred)

Work Environment/Physical Requirements

Works outdoors at vehicle sites when servicing vehicles. Lifting and carrying tires and parts, weighing up to 50 pounds, several times a day; bending, kneeling and stooping as required for service calls. Works in all weather and all traffic conditions. Vehicle recovery sites may be wet, messy and hazardous.

If needed for identification purposes, a photograph may be obtained after an offer of employment is made and accepted.  Service Providers are required to provide a photograph for identification purposes.

Competency

Customer Centricity (Proficient)

Interpersonal Savvy (Proficient)

Time Management (Proficient)

Decision Making (Proficient)

Leadership Credibility (intermediate)

Apply Today

AAA Hiring Event for Tow and Light/Battery Service Drivers

Rancho Cordova, California

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

AAA Club Owned Fleet Open House Hiring Event!!

Pre-register by applying below

Date: Thursday, January 30th, from 10:00am-2:00pm

Location:   2381 Gold River Road, Suite B, Gold River , CA 95670

Please pre-register by applying today!

Walk-ins welcome!

Be sure to bring a copy of your resume and dress for success for an opportunity to meet directly with hiring managers.

Why work for us?

  • Great Pay - $16.46/hour + a 5% increase at 6 months

  • Training – You’ll attend a thorough, comprehensive, three week training program

  • Benefits – Medical, Dental, Vision, wellness program and more!

  • 401k Matching – $1 for $1 company match up to 6% of pay

  • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan

  • Paid Time Off – Ten hours per month, ten holidays annually, one floating holiday and 24 hours per year earmarked for volunteer activities

  • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

We are looking for candidates with:

  • Excellent customer service skills!   

  • Flexibility to work swing shift and weekends

  • Ability to drive a manual/automatic shift vehicle

  • Customer service skills and the ability to interact with a wide-range of people

  • Basic automotive knowledge and at least 6 years’ experience operating a motor vehicle with a valid driver's license

  • Basic computer knowledge

  • Bilingual communication skills a plus

  • High School Diploma or GED equivalent required

  • Vocational technical automotive training/certification or equivalent experience (preferred)

Essential Functions

  • Driving and operating a service vehicle (i.e. loading/towing vehicles, flat tire changes, lock-out, fuel delivery services, etc.)

  • On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving

  • Utilizing on-board computer, radio communications, and mapping systems

  • Completion of daily paperwork (i.e. call-logs, battery invoices, cash receipts, etc.)

  • Inspecting and submitting maintenance reports of company vehicles for safe and efficient operation

  • Education and training. I.E.:  AAA Compliance Training, RPST,TSAAC, Lock-out, PSP, Battery Service Training

Work Environment/Physical Requirements

Works outdoors at vehicle sites when servicing vehicles. Lifting and carrying tires and parts, weighing up to 50 pounds, several times a day; bending, kneeling and stooping as required for service calls. Works in all weather and all traffic conditions. Vehicle recovery sites may be wet, messy and hazardous.  Service Providers are required to provide a photograph for identification purposes.

#ERS Driver

#Chi

Apply Today

AAA Hiring Event for Tow and Light/Battery Service Drivers

Oakland, California

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

AAA Club Owned Fleet Open House Hiring Event!!

Pre-register by applying below

Date: Thursday, January 23rd, from 10:00am-2:00pm

Location:   3400 Ettie Street Oakland, CA 94608

Please pre-register by applying today!

Walk-ins welcome!

Be sure to bring a copy of your resume and dress for success for an opportunity to meet directly with hiring managers.

Why work for us?

  • Great Pay - $21.96/hour + a 5% increase at 6 months

  • Training – You’ll attend a thorough, comprehensive, three week training program

  • Benefits – Medical, Dental, Vision, wellness program and more!

  • 401k Matching – $1 for $1 company match up to 6% of pay

  • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan

  • Paid Time Off – Ten hours per month, ten holidays annually, one floating holiday and 24 hours per year earmarked for volunteer activities

  • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

We are looking for candidates with:

  • Excellent customer service skills!   

  • Flexibility to work swing shift and weekends

  • Ability to drive a manual/automatic shift vehicle

  • Customer service skills and the ability to interact with a wide-range of people

  • Basic automotive knowledge and at least 6 years’ experience operating a motor vehicle with a valid driver's license

  • Basic computer knowledge

  • Bilingual communication skills a plus

  • High School Diploma or GED equivalent required

  • Vocational technical automotive training/certification or equivalent experience (preferred)

Essential Functions

  • Driving and operating a service vehicle (i.e. loading/towing vehicles, flat tire changes, lock-out, fuel delivery services, etc.)

  • On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving

  • Utilizing on-board computer, radio communications, and mapping systems

  • Completion of daily paperwork (i.e. call-logs, battery invoices, cash receipts, etc.)

  • Inspecting and submitting maintenance reports of company vehicles for safe and efficient operation

  • Education and training. I.E.:  AAA Compliance Training, RPST,TSAAC, Lock-out, PSP, Battery Service Training

Work Environment/Physical Requirements

Works outdoors at vehicle sites when servicing vehicles. Lifting and carrying tires and parts, weighing up to 50 pounds, several times a day; bending, kneeling and stooping as required for service calls. Works in all weather and all traffic conditions. Vehicle recovery sites may be wet, messy and hazardous.  Service Providers are required to provide a photograph for identification purposes.

#ERS Driver

#Chi

Apply Today

Tow and Light Service Driver

Fairfield, California

A career with AAA Northern California, Nevada, Utah, Arizona, and Mountain West is unique, just like you.

We’re a mission-driven Member services organization. We have a saying here at AAA that we aspire to be America’s most trusted organization absolutely famous for doing the right thing. With more than four million Members, our purpose is to bring peace of mind to Members so that they can enjoy life more.

We work hard to create an environment where you can thrive and where you use your skills and talents to help us deliver legendary Member service. You’ll help have a positive impact on the diverse communities we serve, too.

AAA is known for providing exceptional products, service and experiences to our members. Our Road Service Technicians (Tow Truck Drivers) provide outstanding member experiences by ensuring our members safety on the road.

Why work for us?

  • Great Pay – $19.65/hour + a 5% increase at 6 months
  • Training – You’ll attend a thorough, comprehensive, three week training program
  • Benefits – Medical, Dental, Vision, wellness program and more!
  • 401k Matching – $1 for $1 company match up to 6% of pay
  • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan
  • Paid Time Off – Ten hours per month, ten holidays annually, one floating holiday and 24 hours per year earmarked for volunteer activities
  • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

What our Roadside Service Technicians do:

  • Driving and operating a service vehicle (i.e. loading/towing vehicles, flat tire changes, lock-out, fuel delivery services, etc.)
  • On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving
  • Utilizing on-board computer, radio communications, and mapping systems
  • Completion of daily paperwork (i.e. call-logs, battery invoices, cash receipts, etc.)
  • Inspecting and submitting maintenance reports of company vehicles for safe and efficient operation
  • Education and training. I.E.: AAA Compliance Training, RPST,TSAAC, Lock-out, PSP, Battery Service Training

Education & Experience/Licenses & Certification

  • Ability to drive a manual/automatic shift vehicle
  • Customer service skills and the ability to interact with a wide-range of people
  • Basic math skills
  • Basic automotive knowledge and at least 6 years’ experience operating a motor vehicle with a valid driver’s license
  • Basic computer knowledge
  • Bilingual communication skills a plus
  • High School Diploma or GED equivalent required
  • Vocational technical automotive training/certification or equivalent experience (preferred)
  • ASE (Automotive Service Excellence) certification(preferred)

Work Environment and Physical Requirements:

Works outdoors at vehicle sites when servicing vehicles. Lifting and carrying tires and parts, weighing up to 50 pounds, several times a day; bending, kneeling and stooping as required for service calls. Works in all weather and all traffic conditions. Vehicle recovery sites may be wet, messy and hazardous. Service Providers are required to provide a photograph for identification purposes. If needed for identification purposes, a photograph may be obtained after an offer of employment is made and accepted.   

#ERSDriver

Apply Today

Roadside Customer Service Specialist

Clearfield, Utah

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

NEW YEAR...NEW CAREER!

Whether you’re just starting your journey or looking to grow your career, we’ll support you every step of the way.

WHY WORK FOR US?

  • Great Pay - $14.50/hour  with the opportunity for increases when performance skill blocks are achieved

  • Training – You’ll attend a thorough, comprehensive, 6 week training program

  • Benefits – Medical, Dental, Vision, wellness program and more!

  • 401k Matching – $1 for $1 company match up to 6% of pay

  • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan

  • Paid Time Off – Ten hours per month, ten holidays annually, one floating holiday and 24 hours per year earmarked for volunteer activities

  • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

  • Onsite Gym

WHATS NEXT?

  • We utilize a video on demand interview as a way to get to know you better. The great thing about this is you have the ability to complete the interview from anywhere at anytime, giving you the control to move through our selection process faster. Completing this video on demand is the next step of the process. Once you complete your application, you will receive an email inviting you to complete our video on demand interview. Once that is completed, our recruiting team will review your video and will send you an email on next steps. PLEASE NOTE: If you do not complete the video on demand interview, we will not be able to move forward with you in this process.

 

ESSENTIAL FUNCTIONS:

  • Call Receiver’s provide courteous and professional assistance in response to members requests for Roadside Assistance in a high volume call center.

  • You must properly answer and enter information into the system for each incoming telephone call.

  • On every call you must deliver extraordinary customer service to our Members, using sound business judgment and accurately answering questions by applying department policies while using all provided resources.

  • Accurately enter all information provided by our Members to ensure proper service is rendered.

  • Set proper expectations with our Members to ensure their complete understanding of the services they will be given.

  • Demonstrate empathy when dealing with Members in high stress situations.

  • Ensure Members are fully aware of products available to them to enhance the Member’s experience for each and every Member’s individual situation. (upgrading coverage, etc.)

 

KNOWLEDGE/SKILLS/ABILITIES​:

  • Clear verbal and written communication

  • Data entry skills, typing (35 wpm minimum), computer, telephone and basic math

  • Passion for customer service

  • Ability to use a navigation system (Google maps, iOS Maps, Waze… etc.)

  • Ability to work weekends and holidays as necessitated by business and/or weather conditions

  • Ability to cope in a professional manner with a fast work pace and time pressure

#MOR

Apply Today

Tow Service Driver

Las Vegas, Nevada

Job Description

We're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service.

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. 

We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
 

Why work for us?

  • Great base Pay and up to a 35% monthly bonus! 

  • Training – You’ll attend a thorough, comprehensive, three week training program

  • Benefits – Medical, Dental, Vision, wellness program and more!

  • 401k Matching – $1 for $1 company match up to 6% of pay

  • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan

  • Paid Time Off – Ten hours per month, ten holidays annually, one floating holiday and 24 hours per year earmarked for volunteer activities

  • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

What our Roadside Service Technicians do:

  • Driving and operating a service vehicle (i.e. loading/towing vehicles, flat tire changes, lock-out, fuel delivery services, etc.)

  • On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving

  • Utilizing on-board computer, radio communications, and mapping systems

  • Completion of daily paperwork (i.e. call-logs, battery invoices, cash receipts, etc.)

  • Inspecting and submitting maintenance reports of company vehicles for safe and efficient operation

  • Education and training. I.E.: AAA Compliance Training, RPST,TSAAC, Lock-out, PSP, Battery Service Training

Education & Experience/Licenses & Certification

  • Ability to drive a manual/automatic shift vehicle

  • Customer service skills and the ability to interact with a wide-range of people

  • Basic math skills

  • Basic automotive knowledge and at least 6 years’ experience operating a motor vehicle with a valid driver’s license

  • Basic computer knowledge

  • Bilingual communication skills a plus

  • High School Diploma or GED equivalent required

  • Vocational technical automotive training/certification or equivalent experience (preferred)

  • ASE (Automotive Service Excellence) certification(preferred)

Work Environment/Physical Requirements

Works outdoors at vehicle sites when servicing vehicles. Lifting and carrying tires and parts, weighing up to 50 pounds, several times a day; bending, kneeling and stooping as required for service calls. Works in all weather and all traffic conditions. Vehicle recovery sites may be wet, messy and hazardous.  Service Providers are required to provide a photograph for identification purposes.

#ERS Driver

Apply Today

Insurance Associate

Redwood City, California

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

AAA has immediate opportunities for motivated individuals to join our team of Insurance Sales Associates.

 

Why work for us?

  • Paid Training: $23.00 during our the training period. Extensive training program will help ensure a seamless transition into an Insurance Agent position. 

  • Licensing Assistance: AAA provides/ will reimburse the costs of licensure 

  • Advancement Opportunities: Opportunity to advance within the first 90 days 

  • No Overhead Costs: W-2 structure with dedication space in a AAA NCNU branch

  • Compensation: Generous commission structure with the ability to earn commission on every policy. 

  • Benefits: Medical, Dental, Vision, wellness program and more!

  • 401k Matching: $1 for $1 company match up to 6% of pay

  • Annual Incentive Plan: Eligibility to participate in AAA NCNU annual bonus plan

  • Paid Time Of: 17 days of PTO your first year + 9 Holidays annually

  • Community Impact:  24 hours provided per year designated for Volunteer work. 

  • Collaborative Environment: AAA will value your contribution to providing exceptional service to our members

 

Job Summary

Insurance Associates serve our Members by selling them the Property & Casualty and Roadside Assistance insurance that meets the Member’s needs. Individuals in this role are accountable for achieving assigned sales goals while providing an exceptional Member experience. Primary responsibilities include soliciting new business, serving existing insured Members, and retaining policies. Insurance Associates participate in promotions, events, marketing activities, and the cross-sell of AAA insurance products. Insurance Associates are professionals who guide our Members in the purchase of appropriate products and coverage under managerial supervision.

Essential Functions 

  • Uses sales techniques and strong product knowledge to identify customer-specific needs to generate new sales, retain existing insureds and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.

  • Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Agent’s manager.

  • Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.

  • Establishes rapport with the insured that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.

  • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.

  • Responds to customer inquiries and requests relating to insurance products and membership.

  • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.

  • Responds to customer inquiries and requests relating to insurance products and membership.

  • Researches and resolves complex customer service issues. Often assists the insured in initiating the first notice of loss on claims

 

Education & Experience/Licenses & Certification

  • High school diploma or GED required. Bachelor's degree in a relevant field preferred.

  • 2 to 4 years of sales experience preferred.

  • Insurance industry experience or knowledge preferred.

  • Knowledge of desktop systems including but not limited to Microsoft Office software applications.

  • Ability to acquire an unrestricted state issued license(s) required to place property and casualty insurance within fourteen (14) calendar days of start date. Depending on start date,  active property and casualty license(s) may be required.  
     

#MEL

#IASales

 

Apply Today

Insurance Sales Agent

Salt Lake City, Utah

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

We're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service. We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  

We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
 

Why work for us?

  • Licensing Assistance – If unlicensed, AAA NCNU will reimburse the costs of licensure

  • Training – You’ll attend a thorough, comprehensive, two week training program

  • No Overhead Costs – W-2 structure with dedication space in a AAA NCNU branch

  • Benefits – Medical, Dental, Vision, wellness program and more!

  • 401k Matching – $1 for $1 company match up to 6% of pay

  • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan

Insurance Agent Essential Functions:

  • Uses sales techniques and strong product knowledge to identify customer-specific needs to generate new sales, retain existing insureds and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.

  • Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Agent’s manager.

  • Conduct insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.

  • Establishes rapport with the insured that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.

  • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.

  • Responds to customer inquiries and requests relating to insurance products and membership.

  • Researches and resolves complex customer service issues. Often assists the insured in initiating the first notice of loss on claims.

Knowledge/Skills/Abilities:

  • Strong sales skills with a history of effectively developing, tracking, following up on and closing leads.

  • Advanced consultative selling techniques utilizing thorough product knowledge.

  • Knowledge of desktop systems including but not limited to Microsoft Office software applications.

Education & Experience/Licenses & Certifications:

  • 3 to 5 years of relevant sales or insurance industry work experience required.

  • Possesses or has the ability to possess active and unrestricted state issued license(s) required to place property and casualty insurance.

#MOR

Apply Today

Insurance Associate

Menlo Park, California

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

AAA has immediate opportunities for motivated individuals to join our team of Insurance Sales Associates.

 

Why work for us?

  • Paid Training: $23.00 during our the training period. Extensive training program will help ensure a seamless transition into an Insurance Agent position. 

  • Licensing Assistance: AAA provides/ will reimburse the costs of licensure 

  • Advancement Opportunities: Opportunity to advance within the first 90 days 

  • No Overhead Costs: W-2 structure with dedication space in a AAA NCNU branch

  • Compensation: Generous commission structure with the ability to earn commission on every policy. 

  • Benefits: Medical, Dental, Vision, wellness program and more!

  • 401k Matching: $1 for $1 company match up to 6% of pay

  • Annual Incentive Plan: Eligibility to participate in AAA NCNU annual bonus plan

  • Paid Time Of: 17 days of PTO your first year + 9 Holidays annually

  • Community Impact:  24 hours provided per year designated for Volunteer work. 

  • Collaborative Environment: AAA will value your contribution to providing exceptional service to our members

 

Job Summary

Insurance Associates serve our Members by selling them the Property & Casualty and Roadside Assistance insurance that meets the Member’s needs. Individuals in this role are accountable for achieving assigned sales goals while providing an exceptional Member experience. Primary responsibilities include soliciting new business, serving existing insured Members, and retaining policies. Insurance Associates participate in promotions, events, marketing activities, and the cross-sell of AAA insurance products. Insurance Associates are professionals who guide our Members in the purchase of appropriate products and coverage under managerial supervision.

Essential Functions 

  • Uses sales techniques and strong product knowledge to identify customer-specific needs to generate new sales, retain existing insureds and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.

  • Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Agent’s manager.

  • Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.

  • Establishes rapport with the insured that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.

  • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.

  • Responds to customer inquiries and requests relating to insurance products and membership.

  • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.

  • Responds to customer inquiries and requests relating to insurance products and membership.

  • Researches and resolves complex customer service issues. Often assists the insured in initiating the first notice of loss on claims

 

Education & Experience/Licenses & Certification

  • High school diploma or GED required. Bachelor's degree in a relevant field preferred.

  • 2 to 4 years of sales experience preferred.

  • Insurance industry experience or knowledge preferred.

  • Knowledge of desktop systems including but not limited to Microsoft Office software applications.

  • Ability to acquire an unrestricted state issued license(s) required to place property and casualty insurance within forty-five (45) calendar days of hire. Active required license(s) preferred.

#IASales

 

Apply Today

Tow and Battery/Light Service Driver

Concord, California

[This is for our upcoming Richmond Location]

We're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service.

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. 

We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
 

Why work for us?

  • Great base Pay of $20.81/hr, with a 5% increase after six months and up to a 35% monthly bonus! 

  • Training – You’ll attend a thorough, comprehensive, three week training program

  • Benefits – Medical, Dental, Vision, wellness program and more!

  • 401k Matching – $1 for $1 company match up to 6% of pay

  • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan

  • Paid Time Off – Ten hours per month, ten holidays annually, one floating holiday and 24 hours per year earmarked for volunteer activities

  • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

What our Roadside Service Technicians do:

  • Driving and operating a service vehicle (i.e. loading/towing vehicles, flat tire changes, lock-out, fuel delivery services, etc.)

  • On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving

  • Utilizing on-board computer, radio communications, and mapping systems

  • Completion of daily paperwork (i.e. call-logs, battery invoices, cash receipts, etc.)

  • Inspecting and submitting maintenance reports of company vehicles for safe and efficient operation

  • Education and training. I.E.: AAA Compliance Training, RPST,TSAAC, Lock-out, PSP, Battery Service Training

Education & Experience/Licenses & Certification

  • Ability to drive a manual/automatic shift vehicle

  • Customer service skills and the ability to interact with a wide-range of people

  • Basic math skills

  • Basic automotive knowledge and at least 6 years’ experience operating a motor vehicle with a valid driver’s license

  • Basic computer knowledge

  • Bilingual communication skills a plus

  • High School Diploma or GED equivalent required

  • Vocational technical automotive training/certification or equivalent experience (preferred)

  • ASE (Automotive Service Excellence) certification(preferred)

Work Environment/Physical Requirements

Works outdoors at vehicle sites when servicing vehicles. Lifting and carrying tires and parts, weighing up to 50 pounds, several times a day; bending, kneeling and stooping as required for service calls. Works in all weather and all traffic conditions. Vehicle recovery sites may be wet, messy and hazardous.  Service Providers are required to provide a photograph for identification purposes.

#ERS Driver

Apply Today

Insurance Sales Agent

Carson City, Nevada

We're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service. We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members. ​​​We're  community minded, and celebrate the growth, development and successes of our diverse Team Members.

Whether you’re just starting your journey or looking to grow your career, we’ll support you every step of the way.
 

Why work for us?

  • Licensing Assistance – If unlicensed, AAA NCNU will reimburse the costs of licensure

  • Training – You’ll attend a thorough, comprehensive, three week training program.

  • No Overhead Costs – W-2 structure with dedication space in a AAA NCNU branch

  • Benefits – Medical, Dental, Vision, wellness program and more!

  • 401k Matching – $1 for $1 company match up to 6% of pay

  • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan

  • Paid Time Off – 17 days your first year + nine holidays annually + 24 hours earmarked for volunteer time

Insurance Agent Essential Functions:

  • Uses sales techniques and strong product knowledge to identify customer-specific needs to generate new sales, retain existing insureds and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.

  • Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Agent’s manager.

  • Conduct insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.

  • Establishes rapport with the insured that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.

  • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.

  • Responds to customer inquiries and requests relating to insurance products and membership.

  • Researches and resolves complex customer service issues. Often assists the insured in initiating the first notice of loss on claims.

Knowledge/Skills/Abilities:

  • Strong sales skills with a history of effectively developing, tracking, following up on and closing leads.

  • Advanced consultative selling techniques utilizing thorough product knowledge.

  • Knowledge of desktop systems including but not limited to Microsoft Office software applications.

Education & Experience/Licenses & Certifications:

  • 3 to 5 years of relevant sales or insurance industry work experience required.

  • Possesses or has the ability to possess active and unrestricted state issued license(s) required to place property and casualty insurance.

#IA

Apply Today

Insurance Sales Associate

Auburn, California

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

AAA has immediate opportunities for motivated individuals to join our team of Insurance Sales Associates.

 

Why work for us?

  • Paid Training: $20.49 hourly paid training. Extensive training program will help ensure a seamless transition into an Insurance Agent position

  • Licensing Assistance: AAA will reimburse the costs of licensure 

  • Advancement Opportunities: Opportunity to advance within the first 90 days 

  • No Overhead Costs: W-2 structure with dedicated space in a AAA NCNU branch

  • Compensation: Generous commission structure with the ability to earn commission on every policy

  • Benefits: Medical, Dental, Vision, wellness program and more!

  • 401k Matching: $1 for $1 company match up to 6% of pay

  • Annual Incentive Plan: Eligibility to participate in AAA NCNU annual bonus plan

  • Paid Time Of: 17 days of PTO your first year + 9 Holidays annually

  • Community Impact:  24 hours provided per year designated for Volunteer work

  • Collaborative Environment: AAA will value your contribution to providing exceptional service to our members

 

Job Summary

Insurance Associates serve our Members by selling them the Property & Casualty and Roadside Assistance insurance that meets the Member’s needs. Individuals in this role are accountable for achieving assigned sales goals while providing an exceptional Member experience. Primary responsibilities include soliciting new business, serving existing insured Members, and retaining policies. Insurance Associates participate in promotions, events, marketing activities, and the cross-sell of AAA insurance products. Insurance Associates are professionals who guide our Members in the purchase of appropriate products and coverage under managerial supervision.

Essential Functions 

  • Uses sales techniques and strong product knowledge to identify customer-specific needs to generate new sales, retain existing insureds and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.

  • Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Agent’s manager.

  • Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.

  • Establishes rapport with the insured that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.

  • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.

  • Responds to customer inquiries and requests relating to insurance products and membership.

  • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.

  • Responds to customer inquiries and requests relating to insurance products and membership.

  • Researches and resolves complex customer service issues. Often assists the insured in initiating the first notice of loss on claims

 

Experience & Licenses/Certifications

  • HS Diploma or GED required

  • 2 to 4 years of sales experience preferred.

  • Insurance industry experience or knowledge preferred.

  • Knowledge of desktop systems including but not limited to Microsoft Office software applications.

  • Ability to acquire an unrestricted state issued license(s) required to place property and casualty insurance. Active required license(s) preferred.

#IA

Apply Today

Commercial Security Designer and Estimator

Scottsdale, Arizona

AAA recently acquired SAFE Security, the 11th largest smart home security company in the United States, with the vision to become the most trusted brand in this industry.  With your help, we aspire to provide the same peace of mind at home as we have provided on the roads for the last 100 years.

Designer Estimator - Commercial Security, CCTV, Access and Fire Systems
Come join AAA/Smart Business/ Safeguard Security a company with over 50 yrs. worth of experience and integrity. 

  • Experienced Design and Estimate Commercial Security, CCTV, Card Access and Fire systems.
  • The position directly supports Safeguard’s sales and installation staff.
  • Position is primarily office based with periodic job-site visits accompanying salespeople.
  • Nicet Level 3-4 certified and CAD skills a plus.
  • Blueprint understanding a must.
  • Must be proficient in Excel. 
  • Work Location: North Scottsdale, AZ
  • Full-Time positions
  • Competitive Compensation packages
  • What we offer; Medical, Dental Vision, 401k Match at 2%,3%, AAA Membership, Vacation, PTO.

#CIN

Apply Today

Outside Sales Insurance Agent

Mesa, Arizona

We're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service. We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members. ​​​We're community-minded and celebrate the growth, development and successes of our diverse Team Members. Whether you’re just starting your journey or looking to grow your career, we’ll support you every step of the way.

Why work for us?

  • Training You’ll attend a thorough, comprehensive, two week training program

  • No Overhead CostsW-2 structure with dedicated space in a AAA branch when available

  • Benefits Access to Medical, Dental, Vision, wellness program and more!

  • 401k Matching$1 for $1 company match up to 4% of pay

  • Annual Incentive Plan – Eligibility to participate in AAA annual bonus plan

  • Paid Time OffAccrual of 17 PTO days per year, nine holidays annually, and 24 hours per year earmarked for volunteer activities

  • Collaborative EnvironmentAAA will value your contribution to providing exceptional service to our members

Essential Functions:

  • Uses sales techniques and strong product knowledge to identify customer-specific needs to generate new sales, retain existing insureds and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.

  • Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Agent’s manager.

  • Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.

  • Establishes rapport with the insured that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.

  • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.

  • Responds to customer inquiries and requests relating to insurance products and membership.

  • Researches and resolves complex customer service issues. Often assists the insured in initiating the first notice of loss on claims.

Knowledge/Skills/Abilities:

  • Strong sales skills with a history of effectively developing, tracking, following up on and closing leads.

  • Advanced consultative selling techniques utilizing thorough product knowledge.

  • Knowledge of desktop systems including but not limited to Microsoft Office software applications.

Experience & Licenses/Certifications:

  • 3+ years of relevant insurance industry work experience required.

  • Possess active and unrestricted state issued license(s) required to place property and casualty insurance.

#IA

Apply Today

Insurance Sales Agent

Bozeman, Montana

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

We're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service. We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
 

Why work for us?

  • Licensing Assistance – If unlicensed, AAA NCNU will reimburse the costs of licensure

  • Training – You’ll attend a thorough, comprehensive, two week training program

  • No Overhead Costs – W-2 structure with dedicated space in a AAA branch

  • Benefits – Medical, Dental, Vision, wellness program and more!

  • 401k Matching – $1 for $1 company match up to 6% of pay

  • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan

  • Paid Time Off – 17 days your first year + nine holidays annually + 24 hours per year designated for volunteer work

Essential Functions:

  • Uses sales techniques and strong product knowledge to identify customer-specific needs to generate new sales, retain existing insureds and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.

  • Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Agent’s manager.

  • Conduct insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.

  • Establishes rapport with the insured that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.

  • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.

  • Responds to customer inquiries and requests relating to insurance products and membership.

  • Researches and resolves complex customer service issues. Often assists the insured in initiating the first notice of loss on claims.

Knowledge/Skills/Abilities:

  • Strong sales skills with a history of effectively developing, tracking, following up on and closing leads.

  • Advanced consultative selling techniques utilizing thorough product knowledge.

  • Knowledge of desktop systems including but not limited to Microsoft Office software applications.

Experience & Licenses/Certifications:

  • HS Diploma or GED required

  • 3 to 5 years of relevant sales or insurance industry work experience required.

  • Possesses or has the ability to possess active and unrestricted state issued license(s) required to place property and casualty insurance.

#IA

Apply Today

Principal Financial Analyst

Walnut Creek, California

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

PRINCIPAL FINANCIAL ANALYST

AAA…we're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service. We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.  We're community minded, and celebrate the growth, development and successes of our diverse Team Members.  Whether you’re just starting your journey or looking to grow your career, we’ll support you every step of the way.

Why Work for us:

·        Impact. Play a key role in innovating the future of auto repair while reinventing AAA and the value propositions we deliver to over 6 Million Members.

·        Development. Our team is designed to grow business and business leaders. We intend for you to demonstrate your capabilities and leadership skills and earn rapid advancement.

·        Recognition. We offer a competitive total compensation package including salary, performance bonus, benefits, and 401(k) company match and discretionary contributions.

·        Lifestyle. We do honorable work, and we practice our values: humility, integrity, teamwork, and service.

Our Principal Financial Analyst role requires an energetic, creative and highly capable financial professional who can create and sustain financial models, engage with management as a strong business partner and a trusted financial advisor for the assigned business units. This analyst creates complex models that require subject matter expertise and the ability to understand company operations, objectives, strategies, in order to improve operations within the company and financial decisions.

Key Responsibilities: 

We are looking for an experienced Financial Analyst to support the Strategy and Innovation organization.  The Principal Financial Analyst in the Central FP&A team supporting the Strategic Initiatives (SI) organization will be a process minded, strategic thinker.  The analyst will work specifically with the SI team to evaluate new business opportunities, provide financial support for acquisitions and other modeling support.  The analyst will be the subject matter expert for modeling and take a leadership role within FP&A on driving the process to ensure consistency in financial modeling across the organization.

Essential Functions:

•    Develops a robust business case model to support executive decision making.

•    Designs financial models to analyze new business ventures and acquisitions.

•    Works within the Finance organization, and across the company to provide insightful analyses to senior leadership.

•    Builds and maintains effective relationships between the business unit(s) and Finance.

•    Manages high-level and complex financial and operational analyses by independently reaching out   across work groups and divisions to find subject matter experts and important stakeholders to manage the work and achieve alignment and resolution.

•    Recommends and implements process improvements in business cases and financial analysis.

Key Skills:

  • Previous experience modeling NPV, IRR, and Payback Period.
  • Previous experience supporting Capital planning.
  • Demonstrated success building complex financial models.
  • Strong business partnering skills.  Must enjoy communicating with all levels of the organization.
  • Proficient with Microsoft Excel.

Education & Experience / Licenses & Certification

  • Bachelor's degree in related area (Business Administration, Finance, Accounting,) required
  • 5-10 years of financial analysis or equivalent experience
  • CFA preferred, but not required

#CORPORATE

Apply Today

COR Service Team Leader

Phoenix, Arizona

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Essential Functions:

• Assists Manager / Director with setting monthly and annual sales forecasts and achieving established goals

• Understands and assists with managing the shop budget

• Assist service team by attracting more customers and ensuring the value proposition of each service job.  Encourage Members to choose the shop for their next service or repair

*Provides coaching to support team members in their effort to generate sales and meet service quality goals for the shop. Contributes to and executes continuous sales and service process improvement

• Participates in decisions related to staff - appropriate staffing levels, interviewing, orienting new staff, scheduling, provides training, compliance with policies and procedures, coaching and delivering performance feedback.to ensure operational excellence consistent with the AAA brand, to maintain an excellent member experience

• Provides employees with an increased awareness of opportunities to orient customers with the full range of AAA products and services

• Assists with managing and resolving facility and building issues; includes security, building maintenance, and utilities

• Assists with the administration of promotions, contests and incentive awards programs

• Performs as Subject Matter Expert (SME) in various customer service functions within the shop

• Knows and complies with local, state and federal regulations and standards; AAA national quality standards and regulations

• Provides oversight of operations in the absence of General Manager / Director

• Assists with building and maintaining strong customer, vendor and supplier relationships

• Assists with managing and security of parts; ordering and controlling supply and parts inventory

Knowledge/Skills/Abilities

• Financial management experience / understanding of basic P&L statement

• Service orientation

• Leadership mindset

• Automotive/mechanical background

• Ability to drive vehicles equipped with manual transmission.

• Knowledge of equipment/tool operation and diagnostic/repair procedures

• Ability to communicate effectively - verbal and written

• Proficient math skills and adept at statistical analysis

• Working knowledge of Microsoft Office products

• Bilingual communication skills (preferred)

Education & Experience / Licenses & Certification

• High School Diploma or equivalent certification

• 3-5 years industry experience in providing auto repair

• 2-3 years in a supervisory role

• ASE certifications

• Valid driver’s license and acceptable driving record

Work Environment/Physical Requirements

Works in an office environment sitting at a desk, table or computer workstation for extended periods of time.  May travel by car, plane or other form of transportation to attend business meetings or conferences.  Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

Competency

Customer Centricity (proficient)

Interpersonal Savvy( Proficient)

Managing and Measuring Work (Proficient)

Business Acumen and Fiscal Responsibility (Intermediate)

Problem Solving (Proficient)

Conflict Management (Intermediate)

People Development (Proficient)

#AUTO

Apply Today

Insurance Sales Associate

Manteca, California

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Why work for us?

  • Licensing Assistance – If unlicensed, AAA NCNU will reimburse the costs of licensure

  • Training – You’ll attend a thorough, comprehensive, three week training program in our Walnut Creek headquarters

  • No Overhead Costs – W-2 structure with dedication space in a AAA NCNU branch

  • Compensation - Base plus bonus platform with eligibility of annual merit increase and first year production bonuses

  • Benefits – Medical, Dental, Vision, wellness program and more!

  • 401k Matching – $1 for $1 company match up to 6% of pay

  • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan

  • Paid Time Off – Ten hours per month, ten holidays annually, one floating holiday and 24 hours per year earmarked for volunteer activities

  • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Job Summary

Insurance Associates serve our Members by selling them the Property & Casualty and Roadside Assistance insurance that meets the Member’s needs. Individuals in this role are accountable for achieving assigned sales goals while providing an exceptional Member experience. Primary responsibilities include soliciting new business, serving existing insured Members, and retaining policies. Insurance Associates participate in promotions, events, marketing activities, and the cross-sell of AAA insurance products. Insurance Associates are professionals who guide our Members in the purchase of appropriate products and coverage under managerial supervision.

Responsibilities:

  • Uses sales techniques and product knowledge to identify customer-specific needs to generate new sales, retain existing insured’s and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.

  • Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Associate’s manager.

  • Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.

  • Consistently provides all Members with a sales and service experience that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.

  • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.

  • Responds to customer inquiries and requests relating to insurance products and membership.

  • Researches and resolves customer service issues. Often assists the insured in initiating the first notice of loss on claims.

Education & Experience/Licenses & Certifications:

  • High school diploma or GED required. Bachelor's degree in a relevant field preferred.

  • 2 to 4 years of sales experience required. Insurance industry work experience preferred.

  • Ability to acquire an unrestricted state issued license(s) required to place property and casualty insurance within fourteen (14) calendar days of start date. Depending on start date,  active property and casualty license(s) may be required.  

Apply Today

Member Experience Associate

Las Vegas, Nevada

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

We're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service. We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
 

Why work for us?

  • Benefits – Access to Medical, Dental, and Vision program and more! 
  • 401k Matching – $1 for $1 company match up to 6% of pay 
  • Annual Incentive Plan – Eligibility to participate in AAA annual bonus plan 
  • Paid Time Off – Accrual of 17 PTO days your first year, nine paid holidays annually, and 24 hours earmarked for volunteer activities 

Essential Functions:

  • Exhibits AAA guiding principles and core values

  • Performs routine sales, service and operational functions for AAA Members including; DMV, cashiering, auto travel, notary and insurance sales support, with expectations for maintaining required standards, policies and procedures

  • Understands and actively promotes products and services to achieve individual goals in support of meeting organization goals and objectives 

  • Overcomes obstacles that create barriers to Team Member or branch efforts

  • Identifies process improvement opportunities and proposes solutions

  • Acts as an agent for change while promoting AAA’s guiding principles and core values

Knowledge/Skills/Abilities:

  • Demonstrates sales and service skills. Able to effectively interact, face-to-face, with new, prospective and existing Members.

  • Accuracy and comfort handling money, making change, balancing cash drawer.

  • Good computer skills, proficient in both reading and basic arithmetic.

  • Good written and verbal communication skills in person and over the phone.

  • Ability to multitask in response to requests, requirements and Member/Team Member expectations. Ability to accept feedback and correct course as necessary.

Experience & Licenses/Certifications:

  • Two years of sales or customer service experience required

  • Experience working with sales and service standards and goals

  • Current & valid Driver's License with clean history may be required

  • Bonding and fingerprinting may be required

  • P&C Licensing preferred

Work Environment/Physical Requirements:

Works in a variety of office environments where standing, walking or sitting at a desk, table or computer workstation may be required for extended periods of time. May travel by car, plane or other form of transportation to attend business meetings or conferences. May be required to work in one or more locations in a defined service area. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

Apply Today

Certified Technician

Chandler, Arizona

We're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service.


We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. 

We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
 

We work hard to create an environment where you can thrive and where you use your skills and talents to help us deliver legendary Member service. You’ll help have a positive impact on the diverse communities we serve, too.

Why AAA?

  • Hourly Pay, Wrench Rate with bonus and incentive plans

  • $2500 Sign-On bonus

  • Exceptional benefits within 30 days of hire, to include 401k matching

  • 15 Paid Days off and no Sunday work hours

  • Tuition reimbursement for receiving additional ASE certifications

  • A free AAA Membership and numerous employee discounts

What You'll Do.

  • Successfully complete automotive service and repair work qualified to perform.  Perform work according to safety guidelines.  Complete vehicle inspection form and vehicle diagnostic form and submit to service advisor.  Complete documentation of repair work completed.

  • Advises service advisor of change in a vehicles status. Inspect vehicles for additional needed repairs or maintenance and recommend them to the service advisors for sale to customers.

  • Responsible to maintain a safe and clean work area.  Participate in ongoing training as assigned by management. Study technical bulletins, industry magazines, and technical websites. 

What You've Done.

  • 3-5 years automotive repair experience 

  • 2+ ASE Certifications required or equivalent experience.

  • Valid Arizona driver’s license and current 39 month driving record. 

  • Candidates will be considered if certifications have expired within the last 2 years. 

  • Candidate will be required to re-certify in at least 2 areas at the next testing cycle as a condition of employment. 

PHYSICAL DEMANDS: 

Required by the Americans with Disabilities Act (ADA).

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk and hear, required to sit, occasionally required to stand and walk; use and to finger, handle, or feel; and reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, peripheral vision and the ability to focus. Identify specific hazards as necessary (use of chemicals, equipment, driving).

May be exposed to chemicals, pneumatic air, electrical, lifting, tripping and/or falling, drives member and/or company vehicle.


 

Apply Today

Insurance Sales Agent

Phoenix, Arizona

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

We're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service. We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members. ​​​We're community minded, and celebrate the growth, development and successes of our diverse Team Members.

Whether you’re just starting your journey or looking to grow your career, we’ll support you every step of the way.

Why work for us?

  • Licensing Assistance – If unlicensed, AAA will reimburse the costs of licensure

  • Training – You’ll attend a thorough, comprehensive, two week training program

  • No Overhead Costs – W-2 structure with dedicated space in 2-3 AAA Club-Owned Repair Shops

  • Benefits – Medical, Dental, Vision, wellness program and more!

  • 401k Matching – $1 for $1 company match up to 4% of pay

  • Annual Incentive Plan – Eligibility to participate in AAA annual bonus plan

  • Paid Time Off – 17 days your first year + nine holidays annually + 24 hours per year designated for volunteer work

Essential Functions:

  • Uses sales techniques and strong product knowledge to identify customer-specific needs to generate new sales, retain existing insureds and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.

  • Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Agent’s manager.

  • Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.

  • Establishes rapport with the insured that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.

  • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.

  • Responds to customer inquiries and requests relating to insurance products and membership.

  • Researches and resolves complex customer service issues. Often assists the insured in initiating the first notice of loss on claims.

Knowledge/Skills/Abilities:

  • Strong sales skills with a history of effectively developing, tracking, following up on and closing leads.

  • Advanced consultative selling techniques utilizing thorough product knowledge.

  • Knowledge of desktop systems including but not limited to Microsoft Office software applications.

Education & Experience/Licenses & Certifications:

  • HS Diploma or GED required.

  • 3+ years of relevant sales or insurance industry work experience required.

  • Possesses or has the ability to possess active and unrestricted state issued license(s) required to place property and casualty insurance.

Apply Today

Insurance Sales Associate

Fairfield, California

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Why work for us?

  • Licensing Assistance – If unlicensed, AAA NCNU will reimburse the costs of licensure

  • Training – You’ll attend a thorough, comprehensive, three week training program in our Walnut Creek headquarters

  • No Overhead Costs – W-2 structure with dedication space in a AAA NCNU branch

  • Compensation - Base plus bonus platform with eligibility of annual merit increase and first year production bonuses

  • Benefits – Medical, Dental, Vision, wellness program and more!

  • 401k Matching – $1 for $1 company match up to 6% of pay

  • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan

  • Paid Time Off – Ten hours per month, ten holidays annually, one floating holiday and 24 hours per year earmarked for volunteer activities

  • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Job Summary

Insurance Associates serve our Members by selling them the Property & Casualty and Roadside Assistance insurance that meets the Member’s needs. Individuals in this role are accountable for achieving assigned sales goals while providing an exceptional Member experience. Primary responsibilities include soliciting new business, serving existing insured Members, and retaining policies. Insurance Associates participate in promotions, events, marketing activities, and the cross-sell of AAA insurance products. Insurance Associates are professionals who guide our Members in the purchase of appropriate products and coverage under managerial supervision.

Responsibilities:

  • Uses sales techniques and product knowledge to identify customer-specific needs to generate new sales, retain existing insured’s and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.

  • Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Associate’s manager.

  • Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.

  • Consistently provides all Members with a sales and service experience that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.

  • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.

  • Responds to customer inquiries and requests relating to insurance products and membership.

  • Researches and resolves customer service issues. Often assists the insured in initiating the first notice of loss on claims.

Education & Experience/Licenses & Certifications:

  • High school diploma or GED required. Bachelor's degree in a relevant field preferred.

  • 2 to 4 years of sales experience required. Insurance industry work experience preferred.

  • Ability to acquire an unrestricted state issued license(s) required to place property and casualty insurance within fourteen (14) calendar days of start date. Depending on start date,  active property and casualty license(s) may be required.  

Apply Today

Sr. Project Manager

Walnut Creek, California

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

SENIOR PROJECT MANAGER

AAA…we're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service. We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.  We're community minded, and celebrate the growth, development and successes of our diverse Team Members.  Whether you’re just starting your journey or looking to grow your career, we’ll support you every step of the way.

Why Work for us:

  • Impact. Play a key role in innovating the future of auto repair while reinventing AAA and the value propositions we deliver to over 6 Million Members.
  • Development. Our team is designed to grow business and business leaders. We intend for you to demonstrate your capabilities and leadership skills and earn rapid advancement.
  • Recognition. We offer a competitive total compensation package including salary, performance bonus, benefits, and 401(k) company match and discretionary contributions.
  • Lifestyle. We do honorable work, and we practice our values: humility, integrity, teamwork, and service.

The Senior Project Manager owns project execution within AAA while developing project management talent. This Project Manager is focused on scope, time and cost of project delivery. This person plans, drives and monitors new project introduction efforts; on both internal & external member facing projects. This role develops detailed project plans and manages all processes throughout the project lifecycle including analysis, planning, resource allocation, progress tracking, monitoring change control process, implementation, testing, documentation, training, and on-time delivery. 

AAA Project Managers work across multiple disciplines and business lines, and must be able to understand their clients’ businesses and build credibility quickly. Typical project areas include: implementing new technology, process or system improvements; building new business lines, vendor selection, product development, and launch.

The individual in this role must be able to deftly apply skills and methodology to manage others, proactively mitigate risks, resolve issues, escalate when appropriate, and overall drive project to completion.

Essential Functions

  • Core Project Execution. Deliver critical NCNU projects with focused prioritization discipline and planning, on time, on budget to meet business goals.
  • Plan, schedule, manage and coordinate all aspects of the project life cycle; Analysis / Design, Build, Test, Implement, Training / Change Management.
  • Provide project leadership, anticipate bottlenecks, mitigate project risks and balance the business needs versus technical constraints.
  • Has authority to prioritize project tasks based on capacity, due dates & critical path.
  • Effectively identify and resolve any issues throughout project life cycle. A solutions-oriented mindset is critical to have in order to be successful in this role.
  • Promotes, utilizes, and contributes to knowledge transfer discussions before, during and after project completion.
  • Provide consistent and comprehensive status updates; reporting schedule, cost, scope, work load, and project team performance.
  • Develop PMO Team Capabilities. Mentor and guidance for junior level Project Management Team Members and build PMO team talent skills thru tools, methodology and resources.
  • Drive Strategic Alignment. Collaborate with project sponsors and business partners to provide thought leadership and guidance on defining business cases, key benefits, options, and recommendations.
  • Methodology and Improvement. Execute projects using standard NCNU methodology for defining, tracking, communicating and delivering measurable business benefits.  Improve methodology and tools over time.

Required Knowledge, Skill or Ability

  • Strong problem solving skills: Identifies and analyzes problems; distinguishes between relevant and irrelevant information to make logical decisions; provides solutions to individual and organizational problems 
  • Strong leadership skills, including a history of increasing leadership responsibility and career growth in process improvement 
  • Outstanding verbal and written communication skills with audiences of all levels, including executive leadership 
  • Ability to develop a change leadership strategy based on situational awareness of changes and the groups impacted 
  • Ability to identify potential people-side risks and anticipated points of resistance, and develop specific plans to mitigate or address concerns 
  • Excellent organizational, consulting and project management skills 
  • Adaptable self-starter who is skilled at creating structure in ambiguous environments 
  • Excellent presentation skills 
  • Strong logical and analytical problem-solving skills; rigorous approach to project management to deliver enterprise-level projects 
  • Basic knowledge of G-Suite and MS Office applications 

Education/Experience

  • Bachelor's degree in related area or an equivalent combination of education and experience.
  • 5+ years of experience leading projects in a consulting firm / environment; must have experience leading full project life-cycle, consisting of 5 or more people, or projects over 10,000 man hours or $500,000 in budget (Required)
  • 3 - 5 years of experience mentoring and/or teaching others to use process, organization, change, and/or learning improvement methodologies (Preferred)
  • 3 - 5 years of experience Identifying resistance and performance gaps, and work to develop and implement corrective actions (Preferred)
Apply Today

Automotive Repair Technician I

Roseville, California

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

A career with AAA Northern California, Nevada, Utah, Arizona, and Mountain West is unique, just like you.

We’re a mission-driven Member services organization. We have a saying here at AAA that we aspire to be America’s most trusted organization absolutely famous for doing the right thing. With more than four million Members, our purpose is to bring peace of mind to Members so that they can enjoy life more.

We work hard to create an environment where you can thrive and where you use your skills and talents to help us deliver legendary Member service. You’ll help have a positive impact on the diverse communities we serve, too.

Why AAA?

  • Hourly Pay, Wrench Rate with bonus and incentive plans

  • Up to $2500 Sign-On bonus

  • Exceptional benefits within 30 days of hire, to include 401k matching

  • 15 Paid Days off and no Sunday work hours

  • Tuition reimbursement for receiving additional ASE certifications

  • A free AAA Membership and numerous employee discounts

Essential Functions

• Completes all automotive maintenance and repairs: engine repair, gas and diesel, automatic transmission/transaxle diagnosis and repair, manual transmission/ transaxle diagnosis and repair, suspension and steering  diagnosis and repair, brakes diagnosis and repair, including ABS/traction control, electrical diagnosis and repair, heating and air conditioning diagnosis and repair, engine performance diagnosis and repair.

• Maintains in-depth knowledge of specialized skills, and continue to develop additional technical skills, to enable flexibility in work assignments.

• Maintains a clean, well-organized work area. Properly maintains tools and equipment and follow safety procedures as outlined in the safety information supplied by each equipment manufacturer and corporate safety policies.

• Organizes the work presented and plan for the highest efficiency in the performance of all job functions, including vehicle movement.

• Accurately performs repairs and maintenance on all vehicles presented in a professional manner, as specified in manufacturer-designed procedures or accepted industry practices.

• Accurately completes all paperwork, including, repair information on work orders, information for state and emission inspections, etc.

• Verifies repairs are properly completed by re-testing repaired system to ensure proper function and road tests vehicles, as necessary, to identify concerns or validate repair.

• Returns vehicle in clean condition; does not disturb personal property in the vehicle unless movement is required for repair procedures.

• Completely reviews repair orders with Service Advisor to ensure all repairs requested are completed.

• Obtains approval from Service Advisor, who will create an estimate and obtain customer approval before work begins. Submits written requests to the service advisor for approval to sell any additional items that are identified and determined to be worn or defective upon disassembly of a system or sub system.

• Reads, understands and utilizes appropriate technical bulletins.

• Attends automotive classes’ seminars and meetings, as recommended by  management.

• Performs other related duties as required.

Knowledge/Skills/Abilities

• Knowledge of PC-based automotive computer equipment and software applications.

• Effective organizational and analytical skills, along with effective written and oral communication skills to enable accurate completion of assignments and effective interaction with others.

• Ability to adjust work schedule and priorities to meet business needs.

• Bilingual communication skills (preferred)

Education & Experience / Licenses & Certification

• High school or equivalent required. Automotive trade school certification or equivalent preferred.

• Must be ASE Certified in 4 levels from A1-A8, X1

• EPA Certified in Refrigerant Recovery required

• Smog license, ASE G1 and A9 a plus

• Must possess and maintain a valid driver’s license with a satisfactory driving record and the ability to operate passenger vehicles and light and medium-duty trucks with automatic and manual transmissions.

• 3 yrs experience inspecting and repairing cars and light trucks.

Work Environment/Physical Requirements

Lifting and carrying tires and parts, weighing up to 50 pounds, several times a day; bending and kneeling to vacuum and clean vehicles; pushing cars several times a month; and climbing ladders to retrieve parts several times a day. Some exposure to loud noises every day for up to 30 minutes at a time from air tools and auto repair equipment. A percent of time is spent traveling by car to pick up parts.

We’ll value your skills and experience. We’re building a performance organization with heart and developing a pipeline of tomorrow’s leaders. Your work will be enhanced with training opportunities, a mentoring program and our Promote-from-within philosophy. We celebrate our diversity and leverage the power of many minds.   

#Automotive

Apply Today

Residential Installer

Sacramento, California

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

AAA recently acquired SafeGuard, the 11th largest smart home security company in the United States, with the vision to become the most trusted brand in this industry. Safeguard, has been Protecting Arizona families and businesses for over 50 years; we are Arizona's largest locally-operated security provider. With an A+ Better Business Bureau Ranking, we prove every day that we love being there for and helping our customers. We work hard to create an environment where you can thrive and use your skills and talents to help us deliver legendary Customer Service. You’ll help positively impact every homeowner and the communities that we serve, too.
You will be part of a team that has a must win attitude matched by an unparalleled support staff. We’re looking for hardworking, self-motivated, individuals with a professional presence. You will be working with a company and a team that is second to none and we are looking for the same!
Why work for us?
  • Training - Career Advancement!
  • Great Benefits - Medical/Dental/Vision
  • Retirement - 401k matching up to 3%
  • Work/Life Balance - PTO 3 Weeks + 9 paid holidays
RESPONSIBILITIES
  • Perform diagnostic evaluation of system issues and perform troubleshooting and repairs on low voltage security and home automation systems including cameras, thermostats, locks and more.
  • Install or upgrade new low voltage security and home automation systems inclusive of cameras, thermostats, door locks and more.
KNOWLEDGE AND SKILLS
  • Two or more years in a customer service industry role
  • Strong customer service communication and conflict resolution skills
  • Strong written and verbal communication skills
  • Some sales experience is desired

EDUCATION, KNOWLEDGE, SKILLS, COMPETENCIES, CERTIFICATIONS/LICENSES

  • Must qualify for applicable licenses / certificates
  • The ability to use hand tools, laptop, and tablet are required.

WORKING ENVIRONMENT/ MINIMUM PHYSICAL REQUIREMENTS

This position includes primarily field work. Physical requirements include standing, sitting, bending, lifting, and climbing. Lifting will include up to 40 pounds. Extensive use of a personal computer or tablet is required. Use of hand and power tools is required on occasion.

#SAFE

Apply Today

Residential Installer

Concord, California

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

AAA recently acquired SafeGuard, the 11th largest smart home security company in the United States, with the vision to become the most trusted brand in this industry. Safeguard, has been Protecting Arizona families and businesses for over 50 years; we are Arizona's largest locally-operated security provider. With an A+ Better Business Bureau Ranking, we prove every day that we love being there for and helping our customers. We work hard to create an environment where you can thrive and use your skills and talents to help us deliver legendary Customer Service. You’ll help positively impact every homeowner and the communities that we serve, too.
You will be part of a team that has a must win attitude matched by an unparalleled support staff. We’re looking for hardworking, self-motivated, individuals with a professional presence. You will be working with a company and a team that is second to none and we are looking for the same!
Why work for us?
  • Training - Career Advancement!
  • Great Benefits - Medical/Dental/Vision
  • Retirement - 401k matching up to 3%
  • Work/Life Balance - PTO 3 Weeks + 9 paid holidays
RESPONSIBILITIES
  • Perform diagnostic evaluation of system issues and perform troubleshooting and repairs on low voltage security and home automation systems including cameras, thermostats, locks and more.
  • Install or upgrade new low voltage security and home automation systems inclusive of cameras, thermostats, door locks and more.
KNOWLEDGE AND SKILLS
  • Two or more years in a customer service industry role
  • Strong customer service communication and conflict resolution skills
  • Strong written and verbal communication skills
  • Some sales experience is desired

EDUCATION, KNOWLEDGE, SKILLS, COMPETENCIES, CERTIFICATIONS/LICENSES

  • Must qualify for applicable licenses / certificates
  • The ability to use hand tools, laptop, and tablet are required.

WORKING ENVIRONMENT/ MINIMUM PHYSICAL REQUIREMENTS

This position includes primarily field work. Physical requirements include standing, sitting, bending, lifting, and climbing. Lifting will include up to 40 pounds. Extensive use of a personal computer or tablet is required. Use of hand and power tools is required on occasion.

#SAFE

Apply Today

MSC Sales and Service Team Leader

Clearfield, Utah

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Essential Functions

• Trains and coaches employees and keeps management informed of issues. Meets with employees on a regular basis to provide employee with performance feedback.

• Supervises departmental work activities and ensures scheduling adherence to achieve business objectives.

• Maintains knowledge of insurance products and serves as subject matter expert.

• Ensures compliance with AAA policies, procedures, standards and regulations.

• Responsible for meeting and exceeding product goal of assigned team.

• Monitors, audits and reports daily team and individual performance statistics and provides efficiency improvement recommendations to management.

• Maximizes the output of each employee supervised.

• Supports the Business Manager in goal setting, on-going performance feedback and evaluation and documentation of performance for assigned employees.

• Assists in the development, updating and implementation of disciplined operating practices.

• Participates in the recruitment process of potential employees including but not limited to screening applicants, interviewing, and employment decision.

• Performs other related duties as assigned.

Knowledge/Skills/Abilities

• Leadership capability overseeing non-direct reports.

• Outstanding sales and customer service skills

• Strong written and verbal communication skills.

• Strong computer skills, including proficiency with MS Office applications (Word, Excel, PowerPoint, Outlook)

• Bi-lingual communication skills (Preferred)

• In-depth knowledge of Membership, Insurance, Travel, Retail or Financial Services organization(s) (Preferred)

• Demonstrated ability to meet and/or exceed sales goals. (Preferred)

• Operations management experience (Preferred)

• Knowledge of AAA products and systems (Preferred)

Education & Experience / Licenses & Certification

• Sales and/or service experience

• Supervisory experience in travel, retail sales, insurance or service industry. Comparable experience in a team lead capacity may also be considered. (Preferred)

• Bachelor’s Degree Preferred

• High School Diploma or GED

• Valid Driver's License

- P&C License (Preferred)

- Experience in an outbound insurance environment (Preferred)

-Experience with a sales retention team (Preferred)

- Insurance industry knowledge helpful, but not required

Work Environment/Physical Requirements

• Entire work time is conducted in an office setting

• Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

• Must be able to understand and follow complex instructions

Competency

• Communication, Oral - Ability to communicate effectively with others using the spoken word

• Communication, Written - Ability to communicate in writing clearly and concisely

• Customer Oriented - Ability to take care of the customers' needs while following company procedures

• Interpersonal - Ability to get along well with a variety of personalities and individuals

• Energetic - Ability to work at a sustained pace and produce quality work

• Reliability - The trait of being dependable and trustworthy

• Management Skills - Ability to organize and direct oneself and effectively supervise others with planning and project management skills

Apply Today

Sr. Accountant

San Ramon, California

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

AAA recently acquired SafeGuard, the 11th largest smart home security company in the United States, with the vision to become the most trusted brand in this industry. Safeguard, has been Protecting Arizona families and businesses for over 50 years; we are Arizona's largest locally-operated security provider. With an A+ Better Business Bureau Ranking, we prove every day that we love being there for and helping our customers. We work hard to create an environment where you can thrive and use your skills and talents to help us deliver legendary Customer Service. You’ll help positively impact every homeowner and the communities that we serve, too.
Job Summary
This job family involves accounting functions to include the development and maintenance of accounting systems, general ledger, asset and liability records and other financial transactions, and the reporting of financial and statistical data. The Accountant IV uses advanced accounting concepts and company objectives to resolve complex issues in creative and effective ways. May function as a team lead and/or coordinate functions of others. Receives assignments in the form of goals and exercises considerable judgment and latitude in obtaining results. Interacts with all levels of staff and external constituents to resolve a wide variety of issues.  
Why work for us?
  • Growth - Career Advancement!
  • Great Benefits - Medical/Dental/Vision
  • Retirement - 401k matching up to 3%
  • Work/Life Balance - PTO 3 Weeks + 9 paid holidays

Essential Functions:

• Provides, acquires and exchanges information at all levels of complexity with internal and external contacts.

• May serve on committees and represent department.

• Develops implements and/or maintains one or a combination of general accounting systems.

• Team leads ensure smooth department operations and may coordinate and oversee activities of others.

• Applies specialized accounting concepts to perform technical analyses to understand past performance and determine present and future performance and/or resource allocations.

• Applies company policies and procedures to resolve a variety of issues at the highest levels of complexity, ensuring internal control objectives are met.

• Prepares proposals for improvements to internal accounting procedures and policies.

• Evaluates, interprets and, summarize and may present reports and records for all levels of leadership.

• Is a resource to management on complex issues or specialized functions and standards.

• Leads team in completing regulatory findings, income and expense report filing and general ledger closing cycle.

• Provides coaching and assistance to lower level accounting staff.

Knowledge/Skills/Abilities:

• Thorough knowledge of GAAP and Statutory accounting principles

• Thorough knowledge of financial statement preparation, including consolidations and other advanced topics

• Thorough knowledge of financial analysis techniques

• Strong analytical skills needed to structure and conduct analyses and to evaluate and develop logical solutions to accounting issues

• Understanding of the financial dynamics of a P & C insurer and AAA operations and their application to CSAA’s accounting environment

Education & Experience / Licenses & Certification:

• Bachelor's degree with emphasis on Business Administration, Finance or Accounting or equivalent experience.

• 6-7 years previous relevant work experience.

• CPA not require, a plus.

#SAFE

Apply Today

Inside Sales Representative

Scottsdale, Arizona

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

AAA recently acquired SafeGuard, the 11th largest smart home security company in the United States, with the vision to become the most trusted brand in this industry. Safeguard, has been Protecting Arizona families and businesses for over 50 years; we are now Arizona's largest locally-operated security provider. With an A+ Better Business Bureau Ranking, we prove every day that we love being there for and helping our customers. We work hard to create an environment where you can thrive and use your skills and talents to help us deliver legendary Customer Service. You’ll help positively impact every homeowner and the communities that we serve, too.

You will be part of a team that has a MUST WIN attitude matched by an unparalleled support staff. We’re looking for hardworking, self-motivated, individuals with a professional presence. You will be working with a company and a team that is second to none and we are looking for the same!

Why work for us?

·       Compensation - Non recoverable draw plus hourly equals lucrative pay!

·       Benefits – Medical, Dental, Vision, and more!

·       401k Matching – $1 for $1 company match up to 3% of pay

·       Paid Time Off – Accrual of 3 weeks PTO and nine holidays annually

·       Career Growth – Move up your careers, internal candidates receive top priority

SUMMARY

The Inside Sales Representative is responsible for inbound and outbound B2C leads, advancing the sales process, closing new and upgrade business and achieving opportunity-based sales quotas. The Inside Sales Representative will conduct research to best qualify leads and reach business targets through telephone and email. This individual will also actively participate in the planning and execution of company marketing activities providing vital input based on his/her interactions with prospects.

JOB DUTIES

  • Answer inbound sales calls – to close sale and schedule install or schedule consult for Outside Sales Representative
  • Make outbound follow-up calls to existing clients via telephone and email cross-sell and up-sell equipment
  • Emphasize product/service features and benefits, quote prices, discuss credit terms, and prepare sales order forms and/or reports
  • Overcome objections of prospective customers
  • Penetrate all targeted accounts and radiate sales from within client base
  • Collaborate with appropriate team members to determine necessary strategic sales approaches
  • Create and deliver qualified opportunities to other team members
  • Maintain and expand the company’s database of prospects
  • Ensure follow-up by passing leads to appropriate team members with calls-to-action, dates, complete profile information, sources, etc.
  • Enter new customer data and update changes to existing accounts in the corporate database and other sales management applications
  • Attend periodic sales training where applicable
  • Appropriately communicate brand identity and corporate position

REQUIREMENTS

  • University or college degree a plus but not required
  • Two to three years of direct work experience in a inside or outside sales capacity
  • Demonstrated ability to convert prospects and close deals and achieve sales quotas
  • Solid experience in opportunity qualification, pre-call planning, call control, account development, and time management
  • Success in qualifying opportunities involving multiple key decision makers
  • Able to build and maintain lasting relationships with customers
  • Exceptional verbal communication and presentation skills
  • Excellent listening skills
  • Strong written communication skills
  • Self-motivated, with high energy and an engaging level of enthusiasm
  • Able to perform basic calculations and mathematical figures
  • Experience with customer relationship management software
  • Overtime as required; Saturday hours on a rotation basis is required

#SAFE

Apply Today

Insurance Member Experience Associate

Tucson, Arizona

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Why work for us?

  • Benefits – Access to Medical, Dental, and Vision program and more! 
  • 401k Matching – $1 for $1 company match up to 4% of pay 
  • Annual Incentive Plan – Eligibility to participate in AAA annual bonus plan 
  • Paid Time Off – Accrual of 17 PTO days your first year, nine paid holidays annually, and 24 hours earmarked for volunteer activities 

Essential Functions:

  • Exhibits AAA guiding principles and core values

  • Performs routine sales, service and operational functions for AAA Members including; MVD, cashiering, auto travel, notary and insurance sales support, with expectations for maintaining required standards, policies and procedures

  • Understands and actively promotes products and services to achieve individual goals in support of meeting organization goals and objectives 

  • Overcomes obstacles that create barriers to Team Member or branch efforts

  • Identifies process improvement opportunities and proposes solutions

  • Acts as an agent for change while promoting AAA’s guiding principles and core values

Knowledge/Skills/Abilities:

  • Demonstrates sales and service skills. Able to effectively interact, face-to-face, with new, prospective and existing Members.

  • Accuracy and comfort handling money, making change, balancing cash drawer.

  • Good computer skills, proficient in both reading and basic arithmetic.

  • Good written and verbal communication skills in person and over the phone.

  • Ability to multitask in response to requests, requirements and Member/Team Member expectations. Ability to accept feedback and correct course as necessary.

Experience & Licenses/Certifications:

  • HS Diploma or GED required

  • Two years of sales or customer service experience in the insurance industry required

  • Experience working with sales and service standards and goals

  • Current & valid Driver's License with clean history may be required

  • Bonding and fingerprinting may be required

  • P&C License required

Work Environment/Physical Requirements:

Works in a variety of office environments where standing, walking or sitting at a desk, table or computer workstation may be required for extended periods of time. May travel by car, plane or other form of transportation to attend business meetings or conferences. May be required to work in one or more locations in a defined service area. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

#MEA

Apply Today

Repair Technician 2

Folsom, California

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

A career with AAA Northern California, Nevada, Utah, Arizona, and Mountain West is unique, just like you.

We’re a mission-driven Member services organization. We have a saying here at AAA that we aspire to be America’s most trusted organization absolutely famous for doing the right thing. With more than six million Members, our purpose is to bring peace of mind to Members so that they can enjoy life more.

We work hard to create an environment where you can thrive and where you use your skills and talents to help us deliver legendary Member service. You’ll help have a positive impact on the diverse communities we serve, too.

Why AAA?

  • Hourly Pay, Wrench Rate with bonus and incentive plans

  • Up to $2500 Sign-On bonus

  • Exceptional benefits within 30 days of hire, to include 401k matching

  • 15 Paid Days off and no Sunday work hours

  • Tuition reimbursement for receiving additional ASE certifications

  • A free AAA Membership and numerous employee discounts

Essential Functions

• Completes all automotive maintenance and repairs at an expert level: engine repair, gas and diesel, automatic transmission/transaxle diagnosis and repair, manual transmission/ transaxle diagnosis and repair, suspension and steering  diagnosis and repair, brakes diagnosis and repair, including ABS/ traction control, electrical diagnosis and repair, heating and air conditioning diagnosis and repair, engine performance diagnosis and repair.

• Assists all other Technicians in the shop as needed and oversees all comeback/recheck work for proper repair.

• Maintains in-depth knowledge of specialized skills, and continue to develop additional technical skills, to enable flexibility in work assignments.

• Maintains a clean, well-organized work area. Properly maintains tools and equipment and follow safety procedures as outlined in the safety information supplied by each equipment manufacturer and corporate safety policies.

• Organizes the work presented and plan for the highest efficiency in the performance of all job functions, including vehicle movement.

• Accurately performs repairs and maintenance on all vehicles presented in a professional manner, as specified in manufacturer-designed procedures or accepted industry practices.

• Accurately completes all paperwork, including, repair information on work orders, information for state and emission inspections, etc.

• Verifies repairs are properly completed by re-testing repaired system to ensure proper function and road tests vehicles, as necessary, to identify concerns or validate repair.

• Returns vehicle in clean condition; does not disturb personal property in the vehicle unless movement is required for repair procedures.

• Completely reviews repair orders with Service Advisor to ensure all repairs requested are completed.

• Obtains approval from Service Advisor, who will create an estimate and obtain customer approval before work begins. Submits written requests to the service advisor for approval to sell any additional items that are identified and determined to be worn or defective upon disassembly of a system or sub system.

Knowledge/Skills/Abilities

• Advanced knowledge of PC-based automotive computer equipment and software applications.

• Effective organizational and analytical skills, along with effective written and oral communication skills to enable accurate completion of assignments and effective interaction with others.

• Ability to adjust work schedule and priorities to meet business needs.

• Bilingual communication skills (preferred)

Education & Experience / Licenses & Certification

• High school or equivalent required. Automotive trade school certification or equivalent preferred.

• Diagnostic skills

• Must be ASE Master Technician with L1 Certification

• EPA Certified in Refrigerant Recovery

• Advanced Smog License

• ASE A9,  and X1 a plus

• 5+ yrs experience inspecting and repairing cars and light trucks.

• Must possess and maintain a valid driver’s license with a satisfactory driving record and the ability to operate passenger vehicles and light and medium-duty trucks with automatic and manual transmissions.

Work Environment/Physical Requirements

Lifting and carrying tires and parts, weighing up to 50 pounds, several times a day; bending and kneeling to vacuum and clean vehicles; pushing cars several times a month; and climbing ladders to retrieve parts several times a day. Some exposure to loud noises every day for up to 30 minutes at a time from air tools and auto repair equipment. A percent of time is spent traveling by car to pick up parts.

Competency

Communication (Intermediate) Interpersonal Savvy (Intermediate) Customer Centricity (Intermediate) Time Management (Intermediate) Adaptive Learning (Intermediate) Problem Solving (Intermediate)

#AUTO

Apply Today

Service Advisor-2

Tucson, Arizona

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

We're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service. We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members. We're community minded, and celebrate the growth, development and successes of our diverse Team Members.

The Service Advisor is the first line sales and customer relations representative that is responsible for revenue sales goals, quality and customer relations.  Works to resolve customer concerns regarding vehicle repairs and maintenance, and collection of payment for services performed.

Why AAA?

  • Competitive commission plan with a weekly guarantee, monthly bonus and incentive plan

  • Exceptional benefits within 30 days of hire, to include 401k matching

  • 15 Paid Days off and no Sunday work hours

  • A free AAA Membership and numerous employee discounts

What You’ll Do.

  • First line sales agent for customers’ vehicles

  • Responsible to sell and schedule vehicle repairs, write the repair orders, dispatch the job to the technician, provide estimates, sell additional repairs  as needed, and inform the customer of repair status

  • Required to collect payment, open and close cashier process

  • Respond to customer concerns or complaints and escalate to

  • Management complaint the advisor is unable to resolve

  • Answer incoming phone calls to schedule service appointments, follow-up calls with customer regarding repair status, outbound calls to prior and/or customers regarding service

  • Maintain a safe and clean work area and assist to maintain safe and clean work areas as needed

  • Participate in ongoing training as assigned by management. Study technical bulletins, industry magazines, and technical web sites


 

What You’ve Done.

  • 2+ years previous Sales and Service Advisor experience required

  • Ability to demonstrate basic automotive repair knowledge

  • Valid Arizona driver's license and current 39 month driving record

Apply Today

Marketing Program Lead, GIG Car Share

Berkeley, California

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

A3Ventures is the innovation lab and capital investment engine of AAA Northern California, Nevada & Utah. We invest in ideas and build products that help our Members and communities navigate the future.

 

GIG Car Share is pioneering one-way car sharing, showing how technology can make travel easier, cheaper and better for the environment. 

 

In 2017, we launched Gig to provide a more convenient, affordable and environmentally-friendly transportation option. The service is entirely accessible via app – Gig Members can sign up in minutes and locate a nearby car. Gig has over 750 cars and serves seven cities across two regions.

 

We are looking for a Product Marketing Lead to join our marketing team, who will lead product adoption and growth in the Bay Area.

 

What you’ll do:

  • Identify opportunities by leading and synthesizing industry, competitor, and Member research

  • Develop and execute marketing strategies including segmentation, value proposition, budget, and channel strategy.

  • Create go-to-market strategy and launch Gig in a new market 

  • Manage marketing campaigns and working with agencies to deliver high-quality creative results.

  • Exercise a data-centric approach to measure growth, determine campaign efficiency and answer the right questions.

  • Collaborate with cross-functional stakeholders to plan projects, define milestones, assign resources, assess risks, and help projects meet business objectives, deadlines, and budget requirements. 

  • Manage large budgets for multiple programs which are complex in nature. Proactively manage budget and ensure forecasted expense targets are met.

 

Why work for us?

  • Impact. Reinvent AAA and the services we deliver to 50+ million Members whose lives we help improve.

  • Development. Our team is designed to incubate not just business concepts but also business leaders.

  • Recognition. We offer a competitive total compensation package including salary, performance bonus, benefits, and 401(k) company match and discretionary contributions.

  • Lifestyle. We do honorable work, and we practice our values: respect, integrity, teamwork, and service.

 

Experience:

  • 7+ years of experience in product marketing, go-to-market; experience working in technology, or transportation is preferred

  • Experience working on product marketing throughout a product's lifecycle

  • Experience planning, budget tracking, and reporting on marketing initiatives’ performance

  • Experience working in, or leading engagements with, marketing agencies

  • Bachelor's degree required, and an MBA is preferred

Characteristics:

  • You use good judgment, and you contribute to strategy and align your actions to support it.

  • You apply disciplined fact-based judgment, balance rewards and risks, and deliver on commitments.

  • You have excellent communication skills and can translate complex details into simple user content.

  • You have superior analytical skills, and you consistently demonstrate structured thinking.

  • You know how to evolve your thinking and strategy based on research, data, and industry trends.

  • You have excellent interpersonal and teaming skills and the ability to work well with a range of people.

  • You have exceptional organizational, planning, and project management skills.

  • You exhibit strong attention to detail, follow-through, and accountability.

  • You have advanced data analytics skills and excellent business writing skills.

  • You have a passion for driving deep levels of Member engagement and retention.

  • You have a strong interest in mobility, urbanization, sustainability, and community building.

Apply Today

Auto Technician

Phoenix, Arizona

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

We're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service.


We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. 

We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
 

We work hard to create an environment where you can thrive and where you use your skills and talents to help us deliver legendary Member service. You’ll help have a positive impact on the diverse communities we serve, too.

Why AAA?

  • Hourly Pay, Wrench Rate with bonus and incentive plans

  • $2500 Sign-On bonus

  • Exceptional benefits within 30 days of hire, to include 401k matching

  • 15 Paid Days off and no Sunday work hours

  • Tuition reimbursement for receiving additional ASE certifications

  • A free AAA Membership and numerous employee discounts

What You'll Do.

  • Successfully complete automotive service and repair work qualified to perform.  Perform work according to safety guidelines.  Complete vehicle inspection form and vehicle diagnostic form and submit to service advisor.  Complete documentation of repair work completed.

  • Advises service advisor of change in a vehicles status. Inspect vehicles for additional needed repairs or maintenance and recommend them to the service advisors for sale to customers.

  • Responsible to maintain a safe and clean work area.  Participate in ongoing training as assigned by management. Study technical bulletins, industry magazines, and technical websites. 

What You've Done.

  • 3-5 years automotive repair experience 

  • 2+ ASE Certifications required or equivalent experience.

  • Valid Arizona driver’s license and current 39 month driving record. 

  • Candidates will be considered if certifications have expired within the last 2 years. 

  • Candidate will be required to re-certify in at least 2 areas at the next testing cycle as a condition of employment. 

PHYSICAL DEMANDS: 

Required by the Americans with Disabilities Act (ADA).

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk and hear, required to sit, occasionally required to stand and walk; use and to finger, handle, or feel; and reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, peripheral vision and the ability to focus. Identify specific hazards as necessary (use of chemicals, equipment, driving).

May be exposed to chemicals, pneumatic air, electrical, lifting, tripping and/or falling, drives member and/or company vehicle.


 

Apply Today

Certified Auto Technician

Mesa, Arizona

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

We're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service.


We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. 

We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
 

We work hard to create an environment where you can thrive and where you use your skills and talents to help us deliver legendary Member service. You’ll help have a positive impact on the diverse communities we serve, too.

Why AAA?

  • Hourly Pay, Wrench Rate with bonus and incentive plans

  • $2500 Sign-On bonus

  • Exceptional benefits within 30 days of hire, to include 401k matching

  • 15 Paid Days off and no Sunday work hours

  • Tuition reimbursement for receiving additional ASE certifications

  • A free AAA Membership and numerous employee discounts

 

What You'll Do.

  • Successfully complete automotive service and repair work qualified to perform.  Perform work according to safety guidelines.  Complete vehicle inspection form and vehicle diagnostic form and submit to service advisor.  Complete documentation of repair work completed.

  • Advises service advisor of change in a vehicles status. Inspect vehicles for additional needed repairs or maintenance and recommend them to the service advisors for sale to customers.

  • Responsible to maintain a safe and clean work area.  Participate in ongoing training as assigned by management. Study technical bulletins, industry magazines, and technical websites. 

 

What You've Done.

  • 3-5 years automotive repair experience 

  • 2+ ASE Certifications required or equivalent experience.

  • Valid Arizona driver’s license and current 39 month driving record. 

  • Candidates will be considered if certifications have expired within the last 2 years. 

  • Candidate will be required to re-certify in at least 2 areas at the next testing cycle as a condition of employment. 

 

PHYSICAL DEMANDS: 

 

Required by the Americans with Disabilities Act (ADA).

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk and hear, required to sit, occasionally required to stand and walk; use and to finger, handle, or feel; and reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, peripheral vision and the ability to focus. Identify specific hazards as necessary (use of chemicals, equipment, driving).

 

May be exposed to chemicals, pneumatic air, electrical, lifting, tripping and/or falling, drives member and/or company vehicle.


 

Apply Today

Repair Technician II

San Jose, California

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

A career with AAA Northern California, Nevada, Utah, Arizona, and Mountain West is unique, just like you.

We’re a mission-driven Member services organization. We have a saying here at AAA that we aspire to be America’s most trusted organization absolutely famous for doing the right thing. With more than six million Members, our purpose is to bring peace of mind to Members so that they can enjoy life more.

We work hard to create an environment where you can thrive and where you use your skills and talents to help us deliver legendary Member service. You’ll help have a positive impact on the diverse communities we serve, too.

Why AAA?

  • Hourly Pay, Wrench Rate with bonus and incentive plans

  • Up to $2500 Sign-On bonus

  • Exceptional benefits within 30 days of hire, to include 401k matching

  • 15 Paid Days off and no Sunday work hours

  • Tuition reimbursement for receiving additional ASE certifications

  • A free AAA Membership and numerous employee discounts

Essential Functions

• Completes all automotive maintenance and repairs at an expert level: engine repair, gas and diesel, automatic transmission/transaxle diagnosis and repair, manual transmission/ transaxle diagnosis and repair, suspension and steering  diagnosis and repair, brakes diagnosis and repair, including ABS/ traction control, electrical diagnosis and repair, heating and air conditioning diagnosis and repair, engine performance diagnosis and repair.

• Assists all other Technicians in the shop as needed and oversees all comeback/recheck work for proper repair.

• Maintains in-depth knowledge of specialized skills, and continue to develop additional technical skills, to enable flexibility in work assignments.

• Maintains a clean, well-organized work area. Properly maintains tools and equipment and follow safety procedures as outlined in the safety information supplied by each equipment manufacturer and corporate safety policies.

• Organizes the work presented and plan for the highest efficiency in the performance of all job functions, including vehicle movement.

• Accurately performs repairs and maintenance on all vehicles presented in a professional manner, as specified in manufacturer-designed procedures or accepted industry practices.

• Accurately completes all paperwork, including, repair information on work orders, information for state and emission inspections, etc.

• Verifies repairs are properly completed by re-testing repaired system to ensure proper function and road tests vehicles, as necessary, to identify concerns or validate repair.

• Returns vehicle in clean condition; does not disturb personal property in the vehicle unless movement is required for repair procedures.

• Completely reviews repair orders with Service Advisor to ensure all repairs requested are completed.

• Obtains approval from Service Advisor, who will create an estimate and obtain customer approval before work begins. Submits written requests to the service advisor for approval to sell any additional items that are identified and determined to be worn or defective upon disassembly of a system or sub system.

Knowledge/Skills/Abilities

• Advanced knowledge of PC-based automotive computer equipment and software applications.

• Effective organizational and analytical skills, along with effective written and oral communication skills to enable accurate completion of assignments and effective interaction with others.

• Ability to adjust work schedule and priorities to meet business needs.

Education & Experience / Licenses & Certification

• High school or equivalent required. Automotive trade school certification or equivalent preferred.

• Diagnostic skills

• Must be ASE Master Technician with L1 Certification

• EPA Certified in Refrigerant Recovery

• Advanced Smog License

• ASE A9,  and X1 a plus

• 5+ yrs experience inspecting and repairing cars and light trucks.

• Must possess and maintain a valid driver’s license with a satisfactory driving record and the ability to operate passenger vehicles and light and medium-duty trucks with automatic and manual transmissions.

Work Environment/Physical Requirements

Lifting and carrying tires and parts, weighing up to 50 pounds, several times a day; bending and kneeling to vacuum and clean vehicles; pushing cars several times a month; and climbing ladders to retrieve parts several times a day. Some exposure to loud noises every day for up to 30 minutes at a time from air tools and auto repair equipment. A percent of time is spent traveling by car to pick up parts.

We’ll value your skills and experience. We’re building a performance organization with heart and developing a pipeline of tomorrow’s leaders. Your work will be enhanced with training opportunities, a mentoring program and our Promote-from-within philosophy. We celebrate our diversity and leverage the power of many minds.   

#Automotive

#OLG

Apply Today

Member Experience Associate

Milpitas, California

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

We're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service.

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. 

We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

This Member Experience Associate will be focused on insurance servicing so licensed candidates in P&C or Personal Lines should apply.
 

Essential Functions

  • Exhibits AAA guiding principles and core values

  • Performs routine sales, service and operational functions for AAA Members including; DMV, cashiering, auto travel, notary and insurance sales support, with expectations for maintaining required standards, policies and procedures

  • Understands and actively promotes products and services to achieve individual goals in support of meeting organization goals and objectives 

  • Overcomes obstacles that create barriers to Team Member or branch efforts

  • Identifies process improvement opportunities and proposes solutions

  • Acts as an agent for change while promoting AAA’s guiding principles and core values

Knowledge/Skills/Abilities

  • Demonstrates sales and service skills. Able to effectively interact, face-to-face, with new, prospective and existing Members.

  • Accuracy and comfort handling money, making change, balancing cash drawer.

  • Good computer skills, proficient in both reading and basic arithmetic.

  • Good written and verbal communication skills in person and over the phone.

  • Ability to multitask in response to requests, requirements and Member/Team Member expectations. Ability to accept feedback and correct course as necessary.

Education & Experience / Licenses & Certification

  • High school diploma or GED required

  • Two years sales or customer service experience

  • Experience working with sales and service standards and goals

  • Current  & valid Driver's License with clean history may be required

  • Bonding and fingerprinting may be required

  • P&C Licensing Required

Work Environment/Physical Requirements

Works in a variety of office environments where standing, walking or sitting at a desk, table or computer workstation may be required for extended periods of time. May travel by car, plane or other form of transportation to attend business meetings or conferences. May be required to work in one or more locations in a defined service area. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

#MEA Sales 

Apply Today

Insurance Associate

San Rafael, California

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

AAA has immediate opportunities for motivated individuals to join our team of Insurance Sales Associates.

 

Why work for us?

  • Paid Training: $23.00 hourly paid training. Extensive training program will help ensure a seamless transition into an Insurance Agent position. 

  • Licensing Assistance: AAA provides/ will reimburse the costs of licensure 

  • Advancement Opportunities: Opportunity to advance within the first 90 days 

  • No Overhead Costs: W-2 structure with dedication space in a AAA NCNU branch

  • Compensation: Generous commission structure with the ability to earn commission on every policy. 

  • Benefits: Medical, Dental, Vision, wellness program and more!

  • 401k Matching: $1 for $1 company match up to 6% of pay

  • Annual Incentive Plan: Eligibility to participate in AAA NCNU annual bonus plan

  • Paid Time Of: 17 days of PTO your first year + 9 Holidays annually

  • Community Impact:  24 hours provided per year designated for Volunteer work. 

  • Collaborative Environment: AAA will value your contribution to providing exceptional service to our members

 

Job Summary

Insurance Associates serve our Members by selling them the Property & Casualty and Roadside Assistance insurance that meets the Member’s needs. Individuals in this role are accountable for achieving assigned sales goals while providing an exceptional Member experience. Primary responsibilities include soliciting new business, serving existing insured Members, and retaining policies. Insurance Associates participate in promotions, events, marketing activities, and the cross-sell of AAA insurance products. Insurance Associates are professionals who guide our Members in the purchase of appropriate products and coverage under managerial supervision.

Essential Functions 

  • Uses sales techniques and strong product knowledge to identify customer-specific needs to generate new sales, retain existing insureds and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.

  • Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Agent’s manager.

  • Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.

  • Establishes rapport with the insured that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.

  • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.

  • Responds to customer inquiries and requests relating to insurance products and membership.

  • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.

  • Responds to customer inquiries and requests relating to insurance products and membership.

  • Researches and resolves complex customer service issues. Often assists the insured in initiating the first notice of loss on claims

 

Education & Experience/Licenses & Certification

  • High school diploma or GED required. Bachelor's degree in a relevant field preferred.

  • 2 to 4 years of sales experience preferred.

  • Insurance industry experience or knowledge preferred.

  • Knowledge of desktop systems including but not limited to Microsoft Office software applications.

  • Ability to acquire an unrestricted state issued license(s) required to place property and casualty insurance within forty-five (45) calendar days of hire. Active required license(s) preferred.

#IASales

           

Apply Today

Insurance Sales Agent

Henderson, Nevada

We're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service. We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
 

Why work for us?

  • Licensing Assistance – If unlicensed, AAA NCNU will reimburse the costs of licensure

  • Training – You’ll attend a thorough, comprehensive, two week training program

  • No Overhead Costs – W-2 structure with dedicated space in a AAA branch

  • Benefits – Medical, Dental, Vision, wellness program and more!

  • 401k Matching – $1 for $1 company match up to 6% of pay

  • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan

  • Paid Time Off – 17 days your first year + nine holidays annually + 24 hours per year designated for volunteer work

Essential Functions:

  • Uses sales techniques and strong product knowledge to identify customer-specific needs to generate new sales, retain existing insureds and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.

  • Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Agent’s manager.

  • Conduct insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.

  • Establishes rapport with the insured that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.

  • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.

  • Responds to customer inquiries and requests relating to insurance products and membership.

  • Researches and resolves complex customer service issues. Often assists the insured in initiating the first notice of loss on claims.

Knowledge/Skills/Abilities:

  • Strong sales skills with a history of effectively developing, tracking, following up on and closing leads.

  • Advanced consultative selling techniques utilizing thorough product knowledge.

  • Knowledge of desktop systems including but not limited to Microsoft Office software applications.

Experience & Licenses/Certifications:

  • 3 to 5 years of relevant sales or insurance industry work experience required.

  • Possesses or has the ability to possess active and unrestricted state issued license(s) required to place property and casualty insurance.

#IA

Apply Today

Tow and Light Service Driver

San Rafael, California

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

A career with AAA Northern California, Nevada, Utah, Arizona, and Mountain West is unique, just like you.

We’re a mission-driven Member services organization. We have a saying here at AAA that we aspire to be America’s most trusted organization absolutely famous for doing the right thing. With more than four million Members, our purpose is to bring peace of mind to Members so that they can enjoy life more.

We work hard to create an environment where you can thrive and where you use your skills and talents to help us deliver legendary Member service. You’ll help have a positive impact on the diverse communities we serve, too.

AAA is known for providing exceptional products, service and experiences to our members. Our Road Service Technicians (Tow Truck Drivers) provide outstanding member experiences by ensuring our members safety on the road.

Why work for us?

  • Great Pay – $21.96/hour + a 5% increase at 6 months
  • Training – You’ll attend a thorough, comprehensive, three week training program
  • Benefits – Medical, Dental, Vision, wellness program and more!
  • 401k Matching – $1 for $1 company match up to 6% of pay
  • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan
  • Paid Time Off – Ten hours per month, ten holidays annually, one floating holiday and 24 hours per year earmarked for volunteer activities
  • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

What our Roadside Service Technicians do:

  • Driving and operating a service vehicle (i.e. loading/towing vehicles, flat tire changes, lock-out, fuel delivery services, etc.)
  • On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving
  • Utilizing on-board computer, radio communications, and mapping systems
  • Completion of daily paperwork (i.e. call-logs, battery invoices, cash receipts, etc.)
  • Inspecting and submitting maintenance reports of company vehicles for safe and efficient operation
  • Education and training. I.E.: AAA Compliance Training, RPST,TSAAC, Lock-out, PSP, Battery Service Training

Education & Experience/Licenses & Certification

  • Ability to drive a manual/automatic shift vehicle
  • Customer service skills and the ability to interact with a wide-range of people
  • Basic math skills
  • Basic automotive knowledge and at least 6 years’ experience operating a motor vehicle with a valid driver’s license
  • Basic computer knowledge
  • Bilingual communication skills a plus
  • High School Diploma or GED equivalent required
  • Vocational technical automotive training/certification or equivalent experience (preferred)
  • ASE (Automotive Service Excellence) certification(preferred)

Work Environment and Physical Requirements:

Works outdoors at vehicle sites when servicing vehicles. Lifting and carrying tires and parts, weighing up to 50 pounds, several times a day; bending, kneeling and stooping as required for service calls. Works in all weather and all traffic conditions. Vehicle recovery sites may be wet, messy and hazardous. Service Providers are required to provide a photograph for identification purposes. If needed for identification purposes, a photograph may be obtained after an offer of employment is made and accepted.   

#ERSDriver

Apply Today

Tow Service Driver

Rancho Cordova, California

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Why work for us?

  • Great Pay – $16.46/hour + a 5% increase at 6 months

  • Training – You’ll attend a thorough, comprehensive, three week training program

  • Benefits – Medical, Dental, Vision, wellness program and more!

  • 401k Matching – $1 for $1 company match up to 6% of pay

  • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan

  • Paid Time Off – Ten hours per month, ten holidays annually, one floating holiday and 24 hours per year earmarked for volunteer activities

  • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

What our Roadside Service Technicians do:

  • Driving and operating a service vehicle (i.e. loading/towing vehicles, flat tire changes, lock-out, fuel delivery services, etc.)

  • On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving

  • Utilizing on-board computer, radio communications, and mapping systems

  • Completion of daily paperwork (i.e. call-logs, battery invoices, cash receipts, etc.)

  • Inspecting and submitting maintenance reports of company vehicles for safe and efficient operation

  • Education and training. I.E.: AAA Compliance Training, RPST,TSAAC, Lock-out, PSP, Battery Service Training

Education & Experience/Licenses & Certification

  • Ability to drive a manual/automatic shift vehicle

  • Customer service skills and the ability to interact with a wide-range of people

  • Basic math skills

  • Basic automotive knowledge and at least 6 years’ experience operating a motor vehicle with a valid driver’s license

  • Basic computer knowledge

  • Bilingual communication skills a plus

  • Vocational technical automotive training/certification or equivalent experience (preferred)

  • ASE (Automotive Service Excellence) certification(preferred)

Work Environment/Physical Requirements:

Works outdoors at vehicle sites when servicing vehicles. Lifting and carrying tires and parts, weighing up to 50 pounds, several times a day; bending, kneeling and stooping as required for service calls. Works in all weather and all traffic conditions. Vehicle recovery sites may be wet, messy and hazardous.

Service Providers are required to provide a photograph for identification purposes. If needed for identification purposes, a photograph may be obtained after an offer of employment is made and accepted.   

#ERSDriver

Apply Today

Team Leader - Club Owned Fleet

Concord, California

[This position is for our upcoming Richmond Location]

Job Summary
Provides immediate supervision to a unit or group of employees supporting the Automotive services and Membership products, in order to serve AAA’s members and other clients. First level supervisor over non-exempt. Supervises the daily operations of an Automotive Services business group by means of day-to- day administrative and technical supervision. Schedules personnel and manages budget and expenses. A small portion of time is spent performing individual tasks related to unit or sub-unit.

Essential Functions

  • Coordinates and directs work activities to provide services including vehicle repair/maintenance, emergency road service, and related activities in response to member, non-member, commercial customer, and vendor inquiries, requests, complaints, and issues.
  • Assigns people, tools, vehicles and other resources to tasks to ensure operating standards for volume, timeliness, cost and quality of service are met or exceeded. eviews and adheres to budgets.
  • Manages direct reports and/or temporary/seasonal employees to ensure work produced meets or exceeds standards for productivity and quality.
  • Ensures employees function according to the AAA guidelines and procedures.
  • Coaches employees on workflow or skill set, organizing classes for employee development or providing one-on-one training.

Knowledge/Skills/Abilities

  • Needs knowledge of communication and computer equipment
  • Appropriate knowledge and ability to answer technical questions and provide training and guidance to staff
  • Interpersonal and communication skills (verbal and written) necessary to interact with members, employees and others in a professional and tactful
  • manner
  • Organizational and time management skills
  • Ability to manage and document Automotive services, projects, and/or pilot projects
  • Ability to coach, mentor, evaluate and train
  • Ability to administer corrective actions
  • Knowledge of member services, products, guidelines, polices and procedures related to automotive services
  • Can understand and manage to a P&L statement
  • Ability to drive vehicles equipped with a manual transmission
  • Bilingual communication skills (preferred)

Education & Experience / Licenses & Certification

  • High School diploma or equivalent certification.
  • Valid drivers license and acceptable driving record
  • 3 – 5 years Industry experience in providing repair, maintenance, and/or emergency road services for passenger and/or commercial vehicles.
  • 2 – 3 years supervisory, management or leadership experience. (preferred)
  • Work Environment/Physical Requirements
  • Works in an office environment sitting at a desk, table or computer workstation for extended periods of time.  May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

Competency

  • Customer Centricity (Intermediate)
  • Interpersonal Savvy (Intermediate)
  • Managing and Measuring Work (Intermediate)
  • Conflict Management (Intermediate)
  • Problem Solving (Proficient)
  • Business Acumen and Fiscal Responsibility (Intermediate)
  • Creativity & Innovation Management (Learning)
  • People Development (Proficient)
Apply Today

Fire Sprinkler Technician

Scottsdale, Arizona

RESPONSIBILITIES/JOB DUTIES

  • Perform fire sprinkler system fire alarm inspections, identifying deficiencies and upgrade opportunities. Assist in training level 1 technicians.
  • Perform fire sprinkler system repairs, maintenance, and upgrades. Assist in training level 1 technicians.
  • Support the service advisors, key account coordinators, and customer support representatives in the performance of their jobs and service calls. Create reports for customer and agency documentation and submittal.
  • Maintain relationship with municipal and state fire authorities for licensing and inspections. Interface with the monitoring center manager and supervisors.
  • Maintain relationships with major accounts and multi-location accounts to ensure satisfaction and retention. Interface with the sales departments to address current service issues and plan support for future growth.
Knowledge/Skills:

Five or more years in the installation and/or service of fire sprinkler systems.

Strong customer service communication and conflict resolution skills.

Experience in the inspection of fire sprinkler and life safety systems.

Technical knowledge of fire, life safety, and sprinkler system design and operation is required.

Strong written and verbal communication skills. 

#SAFE

Apply Today

Associate Brand Manager

San Ramon, California

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Job Description

AAA acquired SAFE Security, the 11th largest smart home security company in the United States, in November 2018 with the vision to become the most trusted smart home security provider in America.
With your help, we aspire to provide the same peace of mind at home as we have provided on the roads for the last 100 years.

Overall Responsibility

Reporting to the Product Manager or Director, Product Management, this role will be assigned full responsibility for a product and its business results. They will be accountable for managing product development and executing strategies and plans in partnership with cross- functional teams and external creative agencies.

Core Job Responsibilities

  • Strategy and Execution - Own Product P&L and manage key business KPIs to accomplish strategic goals.
  • Marketing Strategic Plan Development & Execution – Responsible for development and execution of annual plans including business analytics, communication, integrated marketing campaigns with both digital and traditional channels.
  • Partner internally and externally to develop and execute marketing activities that drive growth and achieve targets.
  • Competitive Intelligence – Monitor competitor activities, including pricing, promotion, new product launches, advertising.
  • Marketing Budget – Manage marketing budget, including budget tracker, PO's and invoicing.
  • Project Management – Perform ad-hoc projects as needed to support Product Marketing Manager.
  • Communication/ Networking – Guide advertising agencies and production vendors to execute communication plan; Assist in vendor negotiations and selection to control expense; prepare materials with creative agencies.

Knowledge, Skills and Abilities

  • Strategic leadership skills
  • Strong problem solving skills
  • Proficient in financial and analytical thinking and analyses
  • Clear and concise communication skills and team influencer
  • Experience managing annual marketing budgets

Education and Experience

  • College degree (MBA or Master's preferred)
  • 3-5 years related work experience
  • Retail or consumer packaged goods experience (required)

#SAFE

Apply Today

Life Insurance Agent

Mountain View, California

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

We're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service. We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members. We're community minded, and celebrate the growth, development and successes of our diverse Team Members.

Essential Functions

  • Maximizes life insurance market penetration with current members and property/casualty insureds and stays vigilant for new sales opportunities. Maintains high quality production and persistent standards to assure profitable growth.  Identifies and develops sales opportunities within the community. Follows company approved sales process in the completion of required financial, activity and sales reporting.

  • Provides life sales support and training on lead development and identification for the frontline employees, Insurance Sales Agents (P/C) and other staff who come in contact with members/ insureds.  Establishes and maintains strong working relationships with front line employees, Sales Agents and the branch management team. Notifies Agents in a timely manner of result with referred lead. Provides leads from life insureds and other calls to Sales Agents for other products/services, i.e., membership, auto/homeowners and travel insurance.

  • Stays well-informed of changes and developments in policy and/or external practices. Attends meetings to obtain information, provide input, keep lines of communication open, stay updated and offer sales ideas when appropriate.  Keeps current in industry; maintains continuing education for licensure.

  • Develops annual business plan with input and involvement from the Life Sales Manager to meet goals and determine responsibilities, including new business life sales, quality standards, as well as building outstanding customer relationships. Reviews plan objectives and reassesses strategies to align performance relative to annual sales goals.

  • Ensures compliance with NCNU and AAA Life and regulations, as well as external regulations

Knowledge/Skills/Abilities

  • Strong interpersonal, presentation and communication skills needed to interact with staff, members and insureds effectively

  • Ability to cultivate relationships with peers and staff; educates staff to make referrals to Life Insurance Agents

  • Computer skills in basic software applications, and navigating business applications specific to life insurance

  • Demonstrated skills in selling life insurance and annuities; Skills to develop, track and effectively follow up on leads (preferred)

  • Strong knowledge in sales techniques, life product line illustrations, features and benefits (preferred)

  • Demonstrated skills in prospecting and lead generation abilities (preferred)

  • Bilingual communication skills (preferred)

Education & Experience / Licenses & Certification

  • High School Diploma or GED

  • Valid Automobile Operator's License

  • Active State Resident Life Insurance License

  • Bachelor's degree in a related area or an equivalent combination of education and experience

  • (preferred)

  • 1+ years experience in Life Insurance and/or Annuity Sales (preferred)

  • CLU, ChFC and/or LUTCF Designations (preferred)

Work Environment/Physical Requirements

Works in an office environment sitting at a desk, table or computer workstation for extended periods of time.  May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

 

#LifeSales 

Apply Today

Membership Sales Associate

Clearfield, Utah

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

NEW YEAR...NEW CAREER!
Whether you’re just starting your journey or looking to grow your career, we’ll support you every step of the way.

WHY WORK FOR US?

  • Training – You’ll attend a thorough, comprehensive training program
  • Benefits – Medical, Dental, Vision, wellness program and more!
  • 401k Matching – $1 for $1 company match up to 6% of pay
  • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan
  • Paid Time Off – Ten hours per month, ten holidays annually, one floating holiday and 24 hours per year earmarked for volunteer activities
  • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members
  • Onsite Gym

WHATS NEXT?
We utilize a video on demand interview as a way to get to know you better. The great thing about this is you have the ability to complete the interview from anywhere at anytime, giving you the control to move through our selection process faster. Completing this video on demand is the next step of the process. Once you complete your application, you will receive an email inviting you to complete our video on demand interview. Once that is completed, our recruiting team will review your video and will send you an email on next steps. PLEASE NOTE: If you do not complete the video on demand interview, we will not be able to move forward with you in this process.

ESSENTIAL FUNCTIONS

  • Uses sales techniques and product knowledge to identify customer-specific needs to generate new sales to prospective and current Members. Effectively overcomes objections to close the sale.
  • Consistently provides a service experience that enhances the Member’s affinity to the AAA brand and results in greater Member satisfaction and loyalty.

KNOWLEDGE / SKILLS / ABILITIES

  • Possesses sales skills effectively employed in the tracking, following up on and closing of assigned leads.
  • Knowledge of desktop systems including but not limited to Microsoft Office software applications.

EDUCATION & EXPERIENCE / LICENSES & CERTIFICATIONS

  • High school diploma or GED required.
  • Prior sales and/or call center work experience preferred.

#MSC

Apply Today

Insurance Sales Agent

Anchorage, Alaska

We're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service. We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
 

Why work for us?

  • Licensing Assistance – If unlicensed, AAA MWG will reimburse the costs of licensure

  • Training – You’ll attend a thorough, comprehensive, two week training program

  • No Overhead Costs – W-2 structure with dedication space in a AAA branch

  • Benefits – Medical, Dental, Vision, wellness program and more!

  • 401k Matching – $1 for $1 company match up to 6% of pay

  • Annual Incentive Plan – Eligibility to participate in AAA MWG annual bonus plan

  • Paid Time Off – 17 days your first year + 9 holidays annually + 24 hours per year designated for volunteer work

Essential Functions:

  • Uses sales techniques and strong product knowledge to identify customer-specific needs to generate new sales, retain existing insureds and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.

  • Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Agent’s manager.

  • Conduct insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.

  • Establishes rapport with the insured that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.

  • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.

  • Responds to customer inquiries and requests relating to insurance products and membership.

  • Researches and resolves complex customer service issues. Often assists the insured in initiating the first notice of loss on claims.

Knowledge/Skills/Abilities:

  • Strong sales skills with a history of effectively developing, tracking, following up on and closing leads.

  • Advanced consultative selling techniques utilizing thorough product knowledge.

  • Knowledge of desktop systems including but not limited to Microsoft Office software applications.

Experience/Licenses & Certifications:

  • 3 to 5 years of relevant sales or insurance industry work experience required.

  • Possesses or has the ability to possess active and unrestricted state issued license(s) required to place property and casualty insurance.

#IA

#LIS

Apply Today

Home Maintenance Technician - AAA House Manager

Berkeley, California

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

AAA House Manager is a membership-based home maintenance service geared toward busy homeowners. It's the first app-based home service to offer both proactive and reactive maintenance serving as a trusted partner in the home.

AAA House Manager is currently seeking Home Maintenance Technicians who will be the primary contact with member homeowners. This role will meet with homeowners in their homes and use their technical expertise to create custom maintenance and upkeep plans for each client, perform 6-month home health checks, then complete any work that needs to be done. Your opportunity to join the future of home maintenance is here.

Core Job Responsibilities

  • Effectively communicate with clients.
  • Assess the maintenance needs to a wide variety of single-family homes, troubleshoot issues relating to minor electrical, plumbing, HVAC, roofing, appliances, systems and carpentry.
  • Catalog a variety of systems, take photos where relevant.
  • Enable efficient use of time to minimize non-billable hours.

Knowledge, Skills and Abilities

  • Previous license in a construction trade preferred
  • Basic understanding and hands-on familiarity with a wide range of residential plumbing, electrical, and HVAC systems.
  • Excellent interpersonal communication skills
  • Fluency in professional use of written and verbal English
  • Comfortable with electronic resources
  • Valid CA driver's license
  • Bilingual preferred
  • Must be able to work in an indoor/outdoor environment where seasonal temperature changes can range from freezing to extreme heat
  • Vision requirements include both close range and long distance vision
  • Must be able to lift up to 35 lbs.
  • Must be able to climb ladders and crawl into confined spaces
  • Must be able to endure walking, squatting, bending, balancing, climbing, kneeling, crawling and prolonged standing
  • Must be able to use hands to grip power and hand tools

Education and Experience

  • Bachelor's degree preferred
  • 5+ years in residential construction, building, maintenance, home inspection or estate management

#Innovation

Apply Today

AAA Tow Truck Driver-2nd shift

Phoenix, Arizona

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Why work for us?

  • Great Pay – $14.89/hour + a 5% increase at 6 months

  • Bonus-Monthly Incentive bonus

  • Training – You’ll attend a thorough, comprehensive, training program

  • Benefits – Medical, Dental, Vision, wellness program and more!

  • 401k Matching – $1 for $1 company match up to 4% of pay

  • Annual Incentive Plan – Eligibility to participate in AAA annual bonus plan

  • Paid Time Off – Ten hours per month, ten holidays annually, and 24 hours per year earmarked for volunteer activities

  • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

 

What our Roadside Service Technicians do:

  • Driving and operating a service vehicle (i.e. loading/towing vehicles, flat tire changes, lock-out, fuel delivery services, etc.)

  • On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving

  • Utilizing on-board computer, radio communications, and mapping systems

  • Completion of daily paperwork (i.e. call-logs, battery invoices, cash receipts, etc.)

  • Inspecting and submitting maintenance reports of company vehicles for safe and efficient operation

  • Education and training. I.E.: AAA Compliance Training, RPST,TSAAC, Lock-out, PSP, Battery Service Training

 

Education & Experience/Licenses & Certification

  • Must be at least 21 years of age to operate AAA vehicles

  • Ability to drive a manual/automatic shift vehicle

  • Customer service skills and the ability to interact with a wide-range of people

  • Basic math skills

  • Basic automotive knowledge and experience operating a motor vehicle with a valid driver’s license

  • Basic computer knowledge

Work Environment/Physical Requirements:

Works outdoors at vehicle sites when servicing vehicles. Lifting and carrying tires and parts, weighing up to 50 pounds, several times a day; bending, kneeling and stooping as required for service calls. Works in all weather and all traffic conditions. Vehicle recovery sites may be wet, messy and hazardous.

Service Providers are required to provide a photograph for identification purposes. If needed for identification purposes, a photograph may be obtained after an offer of employment is made and accepted.   

 

**Please note that you will be asked to complete a candidate assessment following your application, via email. Your application will not be considered until the assessment has been completed.**

We’ll value your skills and experience. We’re building a performance organization with heart and developing a pipeline of tomorrow’s leaders. Your work will be enhanced with training opportunities, a mentoring program and our Promote-from-within philosophy. We celebrate our diversity and leverage the power of many minds.

Work Environment/Physical Requirements

Works outdoors at vehicle sites when servicing vehicles. Lifting and carrying tires and parts, weighing up to 50 pounds, several times a day; bending, kneeling and stooping as required for service calls. Works in all weather and all traffic conditions. Vehicle recovery sites may be wet, messy and hazardous.

#ERS

Apply Today

Gate Guard Community's

Scottsdale, Arizona

JOB SUMMARY:
Safeguard has been Protecting Arizona families and businesses for over 50 years, we are Arizona's largest locally-operated security provider. With an A+ Better Business Bureau Ranking, we prove every day that we love being there for and helping our clients. Working together with our clients and protecting what they value most, non-stop, is what we call "Safeguard is with you."

AAA Safeguard Security is looking for Community Access Gate Guards in Scottsdale/North Scottsdale, Carefree and Paradise valley areas to join our team! We have multiple shift positions open with opportunities for overtime!
 

ESSENTIAL FUNCTIONS:

Gate Guard will be responsible for overseeing the safe and secure operation of the entrance to a gated community including:
 

KNOWLEDGE AND SKILLS:

  • Provide vehicle access control services in a professional and proficient manner at all times to the residents of the manned gated communities
  • Provide a visual security presence (unarmed)
  • Monitor and authorize entrance and departure of residents and guests
  • Report daily activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences
  • Sort and distribute mail to incoming resident
  • Other tasks and duties as assigned
  • If required by the Officer-In-Charge, assist with the preparation of the weekly payroll summary and timecards for delivery to the Main Office on schedule
  • Proper completion to include content, numbering and logging of Incidents Reports
  • Proper use of all other forms associated with access control and/or gatehouse operations
  • Prepare and submit to the Officer-In-Charge necessary information/data for the preparation of the monthly “Gate Activity Report”
  • Assist in monitoring and maintaining gate supplies 

EDUCATION, CERTIFICATIONS/LICENSES

  • Must be at least 18 years old
  • Must obtain a valid and current Arizona Security Card Certification (Guard Card)
  • Ability to communicate clearly and effectively in English (both written and oral)
  • Must have a phone (home or cell)
  • Must have a friendly demeanor and great customer service skills
  • Must possess a valid AZ driver's license with a clean driving record of 3+ years
  • Be a high school graduate or have a GED

  • Possess effective customer service skills
  • Have a neat and professional appearance
  • Have reliable transportation
  • Must be able to pass a full criminal and background check, and drug test 

Type of position Full time

Compensation: $13/hr

What we offer; Medical, Dental Vision, 401k Match at 3%, AAA Membership, Vacation, PTO.

#CIN

Apply Today

Travel Sales Counselor

San Jose, California

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Essential Functions

• Sells International & Domestic vacation packages, cruises, tours, hotel, car rental, rail and air travel

• Owns the relationship with the member from beginning to end of each travel related transaction

• Researches, evaluates and compares appropriate AAA Travel Partner packages to match up with member needs for  the purpose of “delivering exceptional member experiences” in every transaction

• Stays current with world events and latest travel industry developments and trends, and provides

relevant information to members

• Processes and interprets travel documents for members purchasing travel products with AAA and inform them of governmental requirements

• Investigates and responds to travel-related member questions/complaints, and recommends solutions

• Initiates contact with members and past customers to prospect for new business and encourages repeat business

• Maintains minimum production goals in the following areas: Travel sales, sales of Travel Partner and proprietary products (i.e. Sojourns, AAA Vacations)

• Cross-sells products and services (e.g., insurance (P&C, Life), new membership accounts, etc.)

Knowledge/Skills/Abilities

• Ability to clearly communicate (verbal and written) in English

• Basic computer (e.g., Microsoft Word, Outlook, etc.) and industry specific applications (e.g., Galileo, VAX, etc.) and telephone skills

• GDS experience required (Apollo/Galileo/Travelport)

• Detailed knowledge of travel products

• Knowledge of worldwide geography, the ability to read and interpret maps and brochures

• Strong consultative selling skills with the ability to listen to members’ needs

• Ability to identify customer needs and recommend solutions

• Self-motivated sales drive and documented sales success

• Application of good judgment and decision making

• Ability to work efficiently both independently and as part of a team

• Bilingual communication skills are a plus

Education & Experience / Licenses & Certification

• High school diploma or equivalent

• 2 years of recent experience selling international and domestic travel services (preferred)

• Travel Institute certification as “CTA, CTC, or CTIE” (preferred)

Work Environment/Physical Requirements

Works in an office environment sitting at a desk, table or computer workstation for extended periods of time.  May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 70-80 percent of the time spent on the job involves the use of a computer.

Apply Today

Insurance Sales Agent

Cheyenne, Wyoming

We're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service. We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members. ​​​We're  community minded, and celebrate the growth, development and successes of our diverse Team Members.

Whether you’re just starting your journey or looking to grow your career, we’ll support you every step of the way.

Why work for us?

  • Licensing Assistance – If unlicensed, AAA MWG will reimburse the costs of licensure

  • Training – You’ll attend a thorough, comprehensive, two week training program

  • No Overhead Costs – W-2 structure with dedication space in a AAA branch

  • Benefits – Medical, Dental, Vision, wellness program and more!

  • 401k Matching – $1 for $1 company match up to 6% of pay

  • Annual Incentive Plan – Eligibility to participate in AAA MWG annual bonus plan

  • Paid Time Off – 17 days your first year + nine holidays annually + 24 hours per year designated for volunteer work

Essential Functions:

  • Uses sales techniques and strong product knowledge to identify customer-specific needs to generate new sales, retain existing insureds and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.

  • Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Agent’s manager.

  • Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.

  • Establishes rapport with the insured that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.

  • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.

  • Responds to customer inquiries and requests relating to insurance products and membership.

  • Researches and resolves complex customer service issues. Often assists the insured in initiating the first notice of loss on claims.

Knowledge/Skills/Abilities:

  • Strong sales skills with a history of effectively developing, tracking, following up on and closing leads.

  • Advanced consultative selling techniques utilizing thorough product knowledge.

  • Knowledge of desktop systems including but not limited to Microsoft Office software applications.

Education & Experience/Licenses & Certifications:

  • 3+ years of relevant sales or insurance industry work experience required.

  • Possesses or has the ability to possess active and unrestricted state issued license(s) required to place property and casualty insurance.

#IA

#LIS

Apply Today

Travel Sales Counselor

Henderson, Nevada

We're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service. We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members. We're community minded, and celebrate the growth, development and successes of our diverse Team Members.

Essential Functions:

  • Sells International & Domestic vacation packages, cruises, tours, hotel, car rental, rail and air travel
  • Owns the relationship with the member from beginning to end of each travel related transaction
  • Researches, evaluates and compares appropriate AAA Travel Partner packages to match up with member needs for  the purpose of “delivering exceptional member experiences” in every transaction
  • Stays current with world events and latest travel industry developments and trends, and provides relevant information to members
  • Processes and interprets travel documents for members purchasing travel products with AAA and inform them of governmental requirements
  • Investigates and responds to travel-related member questions/complaints, and recommends solutions
  • Initiates contact with members and past customers to prospect for new business and encourages repeat business
  • Maintains minimum production goals in the following areas: Travel sales, sales of Travel Partner and proprietary products (i.e. Sojourns, AAA Vacations)
  • Cross-sells products and services (e.g., insurance (P&C, Life), new membership accounts, etc.)

Knowledge/Skills/Abilities:

  • Ability to clearly communicate (verbal and written) in English
  • Basic computer (e.g., Microsoft Word, Outlook, etc.) and industry specific applications (e.g., Galileo, VAX, etc.) and telephone skills
  • GDS experience required (Apollo/Galileo/Travelport)
  • Detailed knowledge of travel products
  • Knowledge of worldwide geography, the ability to read and interpret maps and brochures
  • Self-motivated sales drive and documented sales success
  • Ability to work efficiently both independently and as part of a team
  • Bilingual communication skills are a plus

Education & Experience / Licenses & Certifications:

  • 2 years of recent experience selling international and domestic travel services
  • Travel Institute certification as “CTA, CTC, or CTIE” preferred

Work Environment/Physical Requirements:

Works in an office environment sitting at a desk, table or computer workstation for extended periods of time. May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 70-80 percent of the time spent on the job involves the use of a personal computer.

Apply Today

Fire Sprinkler Inspection Technician

Scottsdale, Arizona

    ESSENTIAL FUNCTIONS:

    • Perform complex fire sprinkler system fire alarm inspections, identifying deficiencies and upgrade opportunities. Assist in training level 1 technicians.
    • Perform complex fire sprinkler system repairs, maintenance, and upgrades.
    • Maintain relationship with municipal and state fire authorities for licensing and inspections. Interface with the monitoring center manager and supervisors.
    • Maintain relationships with major accounts and multi-location accounts to ensure satisfaction and retention. Interface with the sales departments to address current service issues and plan support for future growth.

    KNOWLEDGE AND SKILLS:

    • Two or more years in the installation and/or service of fire sprinkler systems.
    • Experience installation and/or service of fire sprinkler systems.
    • Strong customer service communication and conflict resolution skills.
    • Experience in the inspection of fire sprinkler and life safety systems.
    • Technical knowledge of fire, life safety, and sprinkler system design and operation is required.
    • Strong written and verbal communication skills.

    EDUCATION, COMPETENCIES, CERTIFICATIONS/LICENSES:

    • Must qualify for state alarm agent license.
    • Knowledge of life safety and electrical codes.
    • Equipment manufacturer’s training and/or certifications are desirable.
    • Computer / tablet literacy.

    Benefits: Medical/Dental/Vision, 401k matching 3%, Life Insurance, 9 paid holidays, & PTO 3 Weeks.

    #SAFE

    Apply Today

    Member Experience Associate - Bilingual Spanish

    Vacaville, California

    We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    We're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service. We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
     

    Why work for us?

    • Benefits – Access to Medical, Dental, and Vision program and more! 
    • 401k Matching – $1 for $1 company match up to 6% of pay 
    • Annual Incentive Plan – Eligibility to participate in AAA annual bonus plan 
    • Paid Time Off – Accrual of 17 PTO days your first year, nine paid holidays annually, and 24 hours earmarked for volunteer activities 

    Essential Functions:

    • Exhibits AAA guiding principles and core values

    • Performs routine sales, service and operational functions for AAA Members including; DMV, cashiering, auto travel, notary and insurance sales support, with expectations for maintaining required standards, policies and procedures

    • Understands and actively promotes products and services to achieve individual goals in support of meeting organization goals and objectives 

    • Overcomes obstacles that create barriers to Team Member or branch efforts

    • Identifies process improvement opportunities and proposes solutions

    • Acts as an agent for change while promoting AAA’s guiding principles and core values

    Knowledge/Skills/Abilities:

    • Demonstrates sales and service skills. Able to effectively interact, face-to-face, with new, prospective and existing Members.

    • Accuracy and comfort handling money, making change, balancing cash drawer.

    • Good computer skills, proficient in both reading and basic arithmetic.

    • Good written and verbal communication skills in person and over the phone.

    • Ability to multitask in response to requests, requirements and Member/Team Member expectations. Ability to accept feedback and correct course as necessary.

    • Bilingual (Spanish) preferred

    Experience & Licenses/Certifications:

    • High School Diploma or GED required

    • Two years of sales or customer service experience required

    • Experience working with sales and service standards and goals

    • Current & valid Driver's License with clean history may be required

    • Bonding and fingerprinting may be required

    • P&C Licensing may be required

    Work Environment/Physical Requirements:

    Works in a variety of office environments where standing, walking or sitting at a desk, table or computer workstation may be required for extended periods of time. May travel by car, plane or other form of transportation to attend business meetings or conferences. May be required to work in one or more locations in a defined service area. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

    #MEA

    Apply Today

    Insurance Associate

    Los Gatos, California

    We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    AAA has immediate opportunities for motivated individuals to join our team of Insurance Sales Associates.

     

    Why work for us?

    • Paid Training: $23.00 hourly paid training. Extensive training program will help ensure a seamless transition into an Insurance Agent position. 

    • Licensing Assistance: AAA provides/ will reimburse the costs of licensure 

    • Advancement Opportunities: Opportunity to advance within the first 90 days 

    • No Overhead Costs: W-2 structure with dedication space in a AAA NCNU branch

    • Compensation: Generous commission structure with the ability to earn commission on every policy. 

    • Benefits: Medical, Dental, Vision, wellness program and more!

    • 401k Matching: $1 for $1 company match up to 6% of pay

    • Annual Incentive Plan: Eligibility to participate in AAA NCNU annual bonus plan

    • Paid Time Of: 17 days of PTO your first year + 9 Holidays annually

    • Community Impact:  24 hours provided per year designated for Volunteer work. 

    • Collaborative Environment: AAA will value your contribution to providing exceptional service to our members

     

    Job Summary

    Insurance Associates serve our Members by selling them the Property & Casualty and Roadside Assistance insurance that meets the Member’s needs. Individuals in this role are accountable for achieving assigned sales goals while providing an exceptional Member experience. Primary responsibilities include soliciting new business, serving existing insured Members, and retaining policies. Insurance Associates participate in promotions, events, marketing activities, and the cross-sell of AAA insurance products. Insurance Associates are professionals who guide our Members in the purchase of appropriate products and coverage under managerial supervision.

    Essential Functions 

    • Uses sales techniques and strong product knowledge to identify customer-specific needs to generate new sales, retain existing insureds and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.

    • Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Agent’s manager.

    • Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.

    • Establishes rapport with the insured that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.

    • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.

    • Responds to customer inquiries and requests relating to insurance products and membership.

    • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.

    • Responds to customer inquiries and requests relating to insurance products and membership.

    • Researches and resolves complex customer service issues. Often assists the insured in initiating the first notice of loss on claims

     

    Education & Experience/Licenses & Certification

    • High school diploma or GED required. Bachelor's degree in a relevant field preferred.

    • 2 to 4 years of sales experience preferred.

    • Insurance industry experience or knowledge preferred.

    • Knowledge of desktop systems including but not limited to Microsoft Office software applications.

    • Ability to acquire an unrestricted state issued license(s) required to place property and casualty insurance within fourteen (14) calendar days of start date. Depending on start date,  active property and casualty license(s) may be required.  

    #IASales

               

    Apply Today

    Member Experience Associate

    Clovis, California

    We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    We're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service. We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
     

    Why work for us?

    • Benefits – Access to Medical, Dental, and Vision program and more! 
    • 401k Matching – $1 for $1 company match up to 6% of pay 
    • Annual Incentive Plan – Eligibility to participate in AAA annual bonus plan 
    • Paid Time Off – Accrual of 17 PTO days your first year, nine paid holidays annually, and 24 hours earmarked for volunteer activities 

    Essential Functions:

    • Exhibits AAA guiding principles and core values

    • Performs routine sales, service and operational functions for AAA Members including; DMV, cashiering, auto travel, notary and insurance sales support, with expectations for maintaining required standards, policies and procedures

    • Understands and actively promotes products and services to achieve individual goals in support of meeting organization goals and objectives 

    • Overcomes obstacles that create barriers to Team Member or branch efforts

    • Identifies process improvement opportunities and proposes solutions

    • Acts as an agent for change while promoting AAA’s guiding principles and core values

    Knowledge/Skills/Abilities:

    • Demonstrates sales and service skills. Able to effectively interact, face-to-face, with new, prospective and existing Members.

    • Accuracy and comfort handling money, making change, balancing cash drawer.

    • Good computer skills, proficient in both reading and basic arithmetic.

    • Good written and verbal communication skills in person and over the phone.

    • Ability to multitask in response to requests, requirements and Member/Team Member expectations. Ability to accept feedback and correct course as necessary.

    Experience & Licenses/Certifications:

    • HS Diploma or GED required

    • Two years of sales or customer service experience required

    • Experience working with sales and service standards and goals

    • Current & valid Driver's License with clean history may be required

    • Bonding and fingerprinting may be required

    • P&C Licensing may be required

    Work Environment/Physical Requirements:

    Works in a variety of office environments where standing, walking or sitting at a desk, table or computer workstation may be required for extended periods of time. May travel by car, plane or other form of transportation to attend business meetings or conferences. May be required to work in one or more locations in a defined service area. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

    #MEA

    Apply Today

    Business Analyst

    San Ramon, California

    We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    AAA recently acquired SafeGuard, the 11th largest smart home security company in the United States, with the vision to become the most trusted brand in this industry. Safeguard, has been Protecting Arizona families and businesses for over 50 years; we are Arizona's largest locally-operated security provider. With an A+ Better Business Bureau Ranking, we prove every day that we love being there for and helping our customers. We work hard to create an environment where you can thrive and use your skills and talents to help us deliver legendary Customer Service. You’ll help positively impact every homeowner and the communities that we serve, too.
    You will be part of a team that has a must win attitude matched by an unparalleled support staff. We’re looking for hardworking, self-motivated, individuals with a professional presence. You will be working with a company and a team that is second to none and we are looking for the same!

     

    We're looking for a professional, detail-oriented, and self-motivated Business Analyst to support our business! Supports the overall business strategy and corporate objectives by serving as an expert in the organization’s data. The Business Analyst will harness underutilized raw data and deliver insights that allow leaders across the organization to drive efficiencies and accelerate the growth of the business.


    RESPONSIBILITIES/JOB DUTIES ​
    • Collects operational /product/ financial data from several databases; cleans, summarizes, and derives insights from the raw data depending on the situation or request.
    • Serve as an expert in the organization’s data structure, proactively seek to harness data to identify trends of concern or interest
    • Construct dashboards, data visualizations, and reports in Tableau that provide leaders across the organization with the information they need to manage the business, make well-informed decisions, and drive greater efficiencies.


    EDUCATION, KNOWLEDGE, SKILLS, COMPETENCIES, CERTIFICATIONS/LICENSES
    • Experience writing SQL in a Microsoft SQL Server environment
    • Business intelligence & visualization experience to program and build interactive dashboards for operational decisions
    • Experience with Tableau
    • Intermediate proficiency with Excel
    • Skilled in analysis, modelling, and data interpretation
    • Problem solving and critical thinking
    • Strong communication, particularly in business writing and stakeholder management
    • Extreme attention detail and focus on accuracy
    • Intellectual curiosity and drive to learn about new systems and approaches
    • Basic understanding of finance and accounting concepts (preferred)
    • Bachelors degree in related area with a 3.2+ GPA
    • 2 – 5 years of experience conducting business and/or financial analysis.


    Working Environment/Physical Requirements
    Works in an office environment sitting at a desk, table or computer workstation for extended periods of time. May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.


    #SAFE

    Apply Today

    E-Commerce Product/Project Marketing Manager

    San Ramon, California

    We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    AAA recently acquired SAFE Security, the 11th largest smart home security company in the United States, with the vision to become the most trusted brand in this industry.  With your help, we aspire to provide the same peace of mind at home as we have provided on the roads for the last 100 years. As AAA Smart Home is revolutionizing the approach to home security and automation, we are looking for a Product Marketing Manager, E-Commerce to join our growing team in our journey.

    You will oversee the brand digital experience with a primary focus on the website. You  will develop an e-commerce friendly site for customers so they can learn about our brand, our products, purchase them, leave reviews and refer their friends. You’ll lead the charge on upselling and cross-selling products and you’ll be the user experience champion, knowing what matters most to customers and working to remove unnecessary friction and improve conversion all towards increasing conversion rates of the website while portraying our brand and product offerings.

    Job Description Essential Functions:

    • Website development and Optimization: Develop a robust e-commerce website that effectively communicates brand and product offerings, converts traffic to leads and sales and is SEO optimized
    • Product and Merchandising: Set the e-commerce product and merchandising strategy: own the customer journey, prioritize features, build consensus within the team and co-ordinate delivery to produce high-quality digital experiences
    • User Experience: Understand customer desires, develop empathy to provide solutions to meet and exceed needs. Lead bringing these solutions in a visually impactful manner to life in digital platforms
    • Roadmap and Customer Journey: Map customer journeys to improve experience. Own new feature development from concept to launch. Develop and maintain a roadmap for continuous improvement
    • X-functional Collaboration:  Work closely with digital marketing team to drive e-commerce performance. Collaborate with product marketing to suggest thorough product specs and enhancements
    • Expert Voice: Keep up to date with latest e-commerce, web/marketing and product technology. Advise wider team on areas of technology from operations to marketing tools 
    • Performance and data analytics: Set KPIs, analyze and work to optimize performance in collaboration with the digital team. Report on weekly, quarterly and annual basis on areas including: site performance, AOV, LTV and NPS
    • Financial Management: Together with the digital marketing team own e-commerce P&L, specifically be accountable for conversion and cost per conversion on site. Manage budget
    • Manage Partners:  Day to day contact with the web development agency.

    What you’ve done:

    • 5+ years working in product management with 3+ years experience working on e-commerce
    • Experience at an e-commerce company, a strong asset
    • Experience and good understanding of U/X, A/B Testing, Google Analytics and other website tools and SEO
    • Experience in site customization
    • E-commerce driven website development and management experience
    • Proven ability to understand data optimization
    • Experience with agile project management
    • Proven ability to collaborate with stakeholders and developers to create and deliver solutions that scale
    • Proven ability to prioritize features, understand trade-offs and make decisions
    • Proven experience in understanding customer behavior and driving transactions on ecommerce platforms.

    .  

    What you’ll need to succeed:

    • Technical leadership and capacity
    • Strong user experience and design sensibilities
    • Excellent communication and leadership skills, ability to work well as part of a multidisciplinary team
    • Ability to balance user and business needs while working quickly in a fast-paced startup 
    • Excellent analytical and research capabilities
    • Positive attitude, excellent organizational and product management skills
    • Ability to work remotely, communicate effectively and deliver results on time and on budget

    #SAFE

    Apply Today

    Insurance Sales Associate

    Santa Rosa, California

    We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    Why work for us?

    • Licensing Assistance – If unlicensed, AAA NCNU will reimburse the costs of licensure

    • Training – You’ll attend a thorough, comprehensive, three week training program in our Walnut Creek headquarters

    • No Overhead Costs – W-2 structure with dedication space in a AAA NCNU branch

    • Compensation - Base plus bonus platform with eligibility of annual merit increase and first year production bonuses

    • Benefits – Medical, Dental, Vision, wellness program and more!

    • 401k Matching – $1 for $1 company match up to 6% of pay

    • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan

    • Paid Time Off – Ten hours per month, ten holidays annually, one floating holiday and 24 hours per year earmarked for volunteer activities

    • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

    Job Summary

    Insurance Associates serve our Members by selling them the Property & Casualty and Roadside Assistance insurance that meets the Member’s needs. Individuals in this role are accountable for achieving assigned sales goals while providing an exceptional Member experience. Primary responsibilities include soliciting new business, serving existing insured Members, and retaining policies. Insurance Associates participate in promotions, events, marketing activities, and the cross-sell of AAA insurance products. Insurance Associates are professionals who guide our Members in the purchase of appropriate products and coverage under managerial supervision.

    Responsibilities:

    • Uses sales techniques and product knowledge to identify customer-specific needs to generate new sales, retain existing insured’s and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.

    • Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Associate’s manager.

    • Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.

    • Consistently provides all Members with a sales and service experience that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.

    • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.

    • Responds to customer inquiries and requests relating to insurance products and membership.

    • Researches and resolves customer service issues. Often assists the insured in initiating the first notice of loss on claims.

    Education & Experience/Licenses & Certifications:

    • High school diploma or GED required. Bachelor's degree in a relevant field preferred.

    • 2 to 4 years of sales experience required. Insurance industry work experience preferred.

    • Ability to acquire an unrestricted state issued license(s) required to place property and casualty insurance within fourteen (14) calendar days of start date. Depending on start date,  active property and casualty license(s) may be required.  

    #IA

    Apply Today

    Commercial Outside Sales Rep.

    Tempe, Arizona

    We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    AAA recently acquired SafeGuard, the 11th largest smart home security company in the United States, with the vision to become the most trusted brand in this industry. Safeguard, has been Protecting Arizona families and businesses for over 50 years; we are Arizona's largest locally-operated security provider. With an A+ Better Business Bureau Ranking, we prove every day that we love being there for and helping our customers. We work hard to create an environment where you can thrive and use your skills and talents to help us deliver legendary Customer Service. You’ll help positively impact every homeowner and the communities that we serve, too.
    WHAT WE ARE LOOKING FOR
    • Someone who will work hard and who wants to earn $125K+ a year.
    • We are looking for highly motivated and energetic team member.
    • Must have strong confident people skills with an outgoing personality.
    • A level of professionalism that doesn’t take no as an answer, but still knows when to move on.
    • Be a quick thinker with adaptability to manage real-time situations.
    • Experience selling Security Industry, products and services.

    RESPONSIBILITIES

    Travel within assigned territory, 30-50 commercial businesses with the goal of assessing the need for AAA Smart Home Security Systems.

    Responsible for generating new revenue by selling our products and services in a specific geographic area, by canvassing, cold-calling and growing existing customers.

    Required to meet specific new business income goals through aggressive sales requirements.

    Must communicate effectively and persuasively with prospective customers.

    Keep abreast of industry trends.

    Monitor year to date progress, trouble shoot, identify problems and work to develop and grow your region and customer base.

    QUALIFICATIONS

    • Sales experience within Security Systems Industry
    • Computer skills, smart devices and App abilities
    • Experience in Word, Excel, and Outlook
    • Must have reliable transportation
    • Be compensation driven and earn maximum commissions
    • Ability to pass a full background check with drug screen

    #SAFE

    Apply Today

    Insurance Associate

    Mountain View, California

    We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    AAA has immediate opportunities for motivated individuals to join our team of Insurance Sales Associates.

     

    Why work for us?

    • Paid Training: $23.00/hr during our the training period. Extensive training program will help ensure a seamless transition into an Insurance Agent position. 

    • Licensing Assistance: AAA provides/ will reimburse the costs of licensure 

    • Advancement Opportunities: Opportunity to advance within the first 90 days 

    • No Overhead Costs: W-2 structure with dedication space in a AAA NCNU branch

    • Compensation: Generous commission structure with the ability to earn commission on every policy. 

    • Benefits: Medical, Dental, Vision, wellness program and more!

    • 401k Matching: $1 for $1 company match up to 6% of pay

    • Annual Incentive Plan: Eligibility to participate in AAA NCNU annual bonus plan

    • Paid Time Of: 17 days of PTO your first year + 9 Holidays annually

    • Community Impact:  24 hours provided per year designated for Volunteer work. 

    • Collaborative Environment: AAA will value your contribution to providing exceptional service to our members

     

    Job Summary

    Insurance Associates serve our Members by selling them the Property & Casualty and Roadside Assistance insurance that meets the Member’s needs. Individuals in this role are accountable for achieving assigned sales goals while providing an exceptional Member experience. Primary responsibilities include soliciting new business, serving existing insured Members, and retaining policies. Insurance Associates participate in promotions, events, marketing activities, and the cross-sell of AAA insurance products. Insurance Associates are professionals who guide our Members in the purchase of appropriate products and coverage under managerial supervision.

    Essential Functions 

    • Uses sales techniques and strong product knowledge to identify customer-specific needs to generate new sales, retain existing insureds and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.

    • Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Agent’s manager.

    • Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.

    • Establishes rapport with the insured that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.

    • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.

    • Responds to customer inquiries and requests relating to insurance products and membership.

    • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.

    • Responds to customer inquiries and requests relating to insurance products and membership.

    • Researches and resolves complex customer service issues. Often assists the insured in initiating the first notice of loss on claims

     

    Education & Experience/Licenses & Certification

    • High school diploma or GED required. Bachelor's degree in a relevant field preferred.

    • 2 to 4 years of sales experience preferred.

    • Insurance industry experience or knowledge preferred.

    • Knowledge of desktop systems including but not limited to Microsoft Office software applications.

    • Ability to acquire an unrestricted state issued license(s) required to place property and casualty insurance within fourteen (14) calendar days of start date. Depending on start date,  active property and casualty license(s) may be required.

    #IASales

     

    Apply Today

    Member Experience Associate

    Newark, California

    We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    Essential Functions

    • Exhibits AAA guiding principles and core values
    • Performs routine sales, service and operational functions for AAA Members including; DMV, cashiering, auto travel, notary and insurance sales support, with expectations for maintaining required standards, policies and procedures
    • Understands and actively promotes products and services to achieve individual goals in support of meeting organization goals and objectives 
    • Overcomes obstacles that create barriers to Team Member or branch efforts
    • Identifies process improvement opportunities and proposes solutions
    • Acts as an agent for change while promoting AAA’s guiding principles and core values

    Knowledge/Skills/Abilities

    • Demonstrates sales and service skills. Able to effectively interact, face-to-face, with new, prospective and existing Members.
    • Accuracy and comfort handling money, making change, balancing cash drawer.
    • Good computer skills, proficient in both reading and basic arithmetic.
    • Good written and verbal communication skills in person and over the phone.
    • Ability to multitask in response to requests, requirements and Member/Team Member expectations. Ability to accept feedback and correct course as necessary.

    Education & Experience / Licenses & Certification

    • High school diploma or GED required
    • Two years sales or customer service experience
    • Experience working with sales and service standards and goals
    • Current  & valid Driver's License with clean history may be required
    • Bonding and fingerprinting may be required
    • P&C Licensing may also be required

    Work Environment/Physical Requirements

    Works in a variety of office environments where standing, walking or sitting at a desk, table or computer workstation may

    be required for extended periods of time. May travel by car, plane or other form of transportation to attend business meetings or conferences. May be required to work in one or more locations in a defined service area. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

    #MEASales

    Apply Today

    Member Experience Associate

    Bozeman, Montana

    We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    Why work for us?

    • Benefits – Access to Medical, Dental, and Vision program and more! 
    • 401k Matching – $1 for $1 company match up to 6% of pay 
    • Annual Incentive Plan – Eligibility to participate in AAA annual bonus plan 
    • Paid Time Off – Accrual of 17 PTO days your first year, nine paid holidays annually, and 24 hours earmarked for volunteer activities 

    Essential Functions:

    • Exhibits AAA guiding principles and core values

    • Performs routine sales, service and operational functions for AAA Members including; DMV, cashiering, auto travel, notary and insurance sales support, with expectations for maintaining required standards, policies and procedures

    • Understands and actively promotes products and services to achieve individual goals in support of meeting organization goals and objectives 

    • Overcomes obstacles that create barriers to Team Member or branch efforts

    • Identifies process improvement opportunities and proposes solutions

    • Acts as an agent for change while promoting AAA’s guiding principles and core values

    Knowledge/Skills/Abilities:

    • Demonstrates sales and service skills. Able to effectively interact, face-to-face, with new, prospective and existing Members.

    • Accuracy and comfort handling money, making change, balancing cash drawer.

    • Good computer skills, proficient in both reading and basic arithmetic.

    • Good written and verbal communication skills in person and over the phone.

    • Ability to multitask in response to requests, requirements and Member/Team Member expectations. Ability to accept feedback and correct course as necessary.

    Experience & Licenses/Certifications:

    • HS Diploma or GED required

    • Two years of sales or customer service experience required

    • Experience working with sales and service standards and goals

    • Current & valid Driver's License with clean history may be required

    • Bonding and fingerprinting may be required

    • P&C licensing may be required

    Work Environment/Physical Requirements:

    Works in a variety of office environments where standing, walking or sitting at a desk, table or computer workstation may be required for extended periods of time. May travel by car, plane or other form of transportation to attend business meetings or conferences. May be required to work in one or more locations in a defined service area. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

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