Careers

Join our team of change makers

We’re looking for bright, passionate, and collaborative people to join
our tight-knit team as we innovate in the spirit of service. If this
sounds like you, let’s talk.

Member Experience Associate

Ogden, Utah

Why work for us?

Benefits – Access to Medical, Dental, and Vision program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Annual Incentive Plan – Eligibility to participate in AAA annual bonus plan
Paid Time Off – Accrual of 17 PTO days your first year, nine paid holidays annually, and 24 hours earmarked for volunteer activities

Essential Functions:

Exhibits AAA guiding principles and core values
Performs routine sales, service and operational functions for AAA Members including; DMV, cashiering, auto travel, notary and insurance sales support, with expectations for maintaining required standards, policies and procedures
Understands and actively promotes products and services to achieve individual goals in support of meeting organization goals and objectives
Overcomes obstacles that create barriers to Team Member or branch efforts
Identifies process improvement opportunities and proposes solutions
Acts as an agent for change while promoting AAA’s guiding principles and core values

Knowledge/Skills/Abilities:

Demonstrates sales and service skills. Able to effectively interact, face-to-face, with new, prospective and existing Members.
Accuracy and comfort handling money, making change, balancing cash drawer.
Good computer skills, proficient in both reading and basic arithmetic.
Good written and verbal communication skills in person and over the phone.
Ability to multitask in response to requests, requirements and Member/Team Member expectations. Ability to accept feedback and correct course as necessary.

Required Experience / Licenses & Certifications:

Two years of sales or customer service experience required
Two years of insurance customer service experience preferred
Experience working with sales and service standards and goals
Current & valid Driver's License with clean history may be required
Bonding and fingerprinting may be required
P&C Licensing required

Work Environment/Physical Requirements:

Works in a variety of office environments where standing, walking or sitting at a desk, table or computer workstation may be required for extended periods of time. May travel by car, plane or other form of transportation to attend business meetings or conferences. May be required to work in one or more locations in a defined service area. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

#MEA

Apply Today

Member Experience Associate

San Jose, California

Essential Functions

Exhibits AAA guiding principles and core values
Performs routine sales, service and operational functions for AAA Members including; DMV, cashiering, auto travel, notary and insurance sales support, with expectations for maintaining required standards, policies and procedures
Understands and actively promotes products and services to achieve individual goals in support of meeting organization goals and objectives
Overcomes obstacles that create barriers to Team Member or branch efforts
Identifies process improvement opportunities and proposes solutions
Acts as an agent for change while promoting AAA’s guiding principles and core values

Knowledge/Skills/Abilities

Demonstrates sales and service skills. Able to effectively interact, face-to-face, with new, prospective and existing Members.
Accuracy and comfort handling money, making change, balancing cash drawer.
Good computer skills, proficient in both reading and basic arithmetic.
Good written and verbal communication skills in person and over the phone.
Ability to multitask in response to requests, requirements and Member/Team Member expectations. Ability to accept feedback and correct course as necessary.

Education & Experience / Licenses & Certification

High school diploma or GED required
Two years sales or customer service experience
Experience working with sales and service standards and goals
Current & valid Driver's License with clean history may be required
Bonding and fingerprinting may be required
P&C Licensing may also be required
Bilingual Spanish or Vietnamese strongly preferred

Work Environment/Physical Requirements

#MEA Sales

Apply Today

Automotive Technician II

San Rafael, California

Under direct supervision, performs automotive routine maintenance and services. Responsible for meeting production standards for Tech I level. Maintains safe working environment and performs work according to established safety standards. Performance goals are set by production, quality and customer service scores when possible. Occasionally uses diagnostic equipment and tools provided by facility. Some personal tools may be required.

Essential Functions

Performs routine vehicle inspections, oil changes, other fluids services (brake fluid, coolant, transmission, etc.), flat tire repair, tire dismounting/mounting/balancing and other maintenance-related services.
Interprets and completes work orders and related documentation assigned by shop manager. Documents include, but are not limited to, parts requisitions, diagnostics reports, inspection forms and recommendations.
Assists other technicians as assigned.
Maintains clean and orderly work area. Returns shop supplied equipment to proper locations, ready for other technicians to use.

Knowledge, Skills and Abilities

High School diploma or equivalent certification or experience.
Automotive trade school certification or equivalent experience
0 – 2 years experience in inspecting and repairing cars and light trucks

Education, Work Experience, Licenses & Certifications

High school diploma or equivalent
Automotive trade school certification or equivalent experience
0 – 2 years Experience in inspecting and repairing cars and light trucks
ASE certification or equivalent knowledge in areas of repair responsibility
California Smog License

Apply Today

Certified Technician

Tucson, Arizona

We're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service.

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.

We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

We work hard to create an environment where you can thrive and where you use your skills and talents to help us deliver legendary Member service. You’ll help have a positive impact on the diverse communities we serve, too.

Why AAA?

Hourly Pay, Wrench Rate with bonus and incentive plan
$2500 Signon Bonus
Exceptional benefits within 30 days of hire, to include 401k matching
17 Paid Days off and no Sunday work hours
Tuition reimbursement for receiving additional ASE certifications
A free AAA Membership and numerous employee discounts

What You'll Do.

Successfully complete automotive service and repair work qualified to perform. Perform work according to safety guidelines. Complete vehicle inspection form and vehicle diagnostic form and submit to service advisor. Complete documentation of repair work completed.
Advises service advisor of change in a vehicles status. Inspect vehicles for additional needed repairs or maintenance and recommend them to the service advisors for sale to customers.
Responsible to maintain a safe and clean work area. Participate in ongoing training as assigned by management. Study technical bulletins, industry magazines, and technical web sites.

What You've Done.

3-5 years automotive repair experience
2+ ASE Certifications required or equivalent experience.
Valid Arizona driver’s license and current 39 month driving record.
Candidates will be considered if certifications have expired within the last 2 years.
Candidate will be required to re-certify in at least 2 areas at the next testing cycle as a condition of employment.

#AUTO

Apply Today

Corporate Recruiter

Scottsdale, Arizona

Essential Functions

• Develops hiring profiles, sourcing, and interview strategies informed by regular interaction with business hiring managers.

• May act as LOB lead for a functional area to ensure recruiting activities for multiple function, complex, and larger business areas support agreed upon sourcing and hiring strategy.

• Delivers timely, cost-effective, and quality hires. Includes attending business meetings, visiting business sites, side-by-side shadowing of jobs for which hiring is needed. Participates in college recruiting efforts in order to increase candidate pipeline.

• Conducts In-depth candidate screening

• Interviews to meet hiring profiles.

• Networks to ensure readiness of pipeline of candidates to meet the business need. Ability to identify a steady stream of prospective talent in anticipation of future talent needs. Ability to leverage Web

2.0 technologies to locate, engage, and attract perspective candidates

Knowledge/Skills/Abilities

• Strong attention to detail, process-oriented focus

• Intermediate level MS Office and applicant tracking system skills.

• Excellent verbal and written communication skills.

• Able to manage high volume workload on a consistent basis.

• Able to take direction from multiple sources.

• Strong organizational skills.

• Bilingual communication skills (preferred)

Education & Experience / Licenses & Certification

• High School diploma or GED. (required)

• Bachelors degree (preferred)

• 4+ yrs specialized recruiting experience (preferred)

• Professional certification (PHR/SPHR, etc.) (preferred)

Work Environment/Physical Requirements

Works in an office environment sitting at a desk, table or computer workstation for extended periods of time. May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer. Sit onsite Scottsdale, AZ.

Competency

Business Acumen & Fiscal Responsibility (Intermediate) Communication (Proficient)

Decision Making (Intermediate) Negotiating (Proficient)

Cooperation / Collaboration (Proficient)

#SAFE

Apply Today

Outside Sales Insurance Agent

Prescott, Arizona

Part-time Member Experience Associate

Mountain View, California

This position is a part-time position working up to 28 hours per week with 8 hour shifts on Monday, Fridays and some Saturdays. A bilingual Spanish or Chinese professional is desired.

Essential Functions

Exhibits AAA guiding principles and core values
Performs routine sales, service and operational functions for AAA Members including; DMV, cashiering, auto travel, notary and insurance sales support, with expectations for maintaining required standards, policies and procedures
Understands and actively promotes products and services to achieve individual goals in support of meeting organization goals and objectives
Overcomes obstacles that create barriers to Team Member or branch efforts
Identifies process improvement opportunities and proposes solutions
Acts as an agent for change while promoting AAA’s guiding principles and core values

Knowledge/Skills/Abilities

Demonstrates sales and service skills. Able to effectively interact, face-to-face, with new, prospective and existing Members.
Accuracy and comfort handling money, making change, balancing cash drawer.
Good computer skills, proficient in both reading and basic arithmetic.
Good written and verbal communication skills in person and over the phone.
Ability to multitask in response to requests, requirements and Member/Team Member expectations. Ability to accept feedback and correct course as necessary.

Education & Experience / Licenses & Certification

High school diploma or GED required
Two years sales or customer service experience
Experience working with sales and service standards and goals
Current & valid Driver's License with clean history may be required
Bonding and fingerprinting may be required
P&C Licensing may also be required
Bilingual Spanish or Chinese preferred

Work Environment/Physical Requirements

#MEA Sales

Apply Today

Certified Auto Technician

Phoenix, Arizona

We're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service.

Why AAA?

Hourly Pay, Wrench Rate with bonus and incentive plans
$2500 Sign-On bonus
Exceptional benefits within 30 days of hire, to include 401k matching
15 Paid Days off and no Sunday work hours
Tuition reimbursement for receiving additional ASE certifications
A free AAA Membership and numerous employee discounts

What You'll Do.

Successfully complete automotive service and repair work qualified to perform. Perform work according to safety guidelines. Complete vehicle inspection form and vehicle diagnostic form and submit to service advisor. Complete documentation of repair work completed.
Advises service advisor of change in a vehicles status. Inspect vehicles for additional needed repairs or maintenance and recommend them to the service advisors for sale to customers.
Responsible to maintain a safe and clean work area. Participate in ongoing training as assigned by management. Study technical bulletins, industry magazines, and technical websites.

What You've Done.

3-5 years automotive repair experience
2+ ASE Certifications required or equivalent experience.
Valid Arizona driver’s license and current 39 month driving record.
Candidates will be considered if certifications have expired within the last 2 years.
Candidate will be required to re-certify in at least 2 areas at the next testing cycle as a condition of employment.

PHYSICAL DEMANDS:

Required by the Americans with Disabilities Act (ADA).

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk and hear, required to sit, occasionally required to stand and walk; use and to finger, handle, or feel; and reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, peripheral vision and the ability to focus. Identify specific hazards as necessary (use of chemicals, equipment, driving).

May be exposed to chemicals, pneumatic air, electrical, lifting, tripping and/or falling, drives member and/or company vehicle.

Apply Today

Bilingual Member Experience Associate

Sacramento, California

Why work for us?

Benefits – Access to Medical, Dental, and Vision program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Annual Incentive Plan – Eligibility to participate in AAA annual bonus plan
Paid Time Off – Accrual of 17 PTO days your first year, nine paid holidays annually, and 24 hours earmarked for volunteer activities

Essential Functions:

Exhibits AAA guiding principles and core values
Performs routine sales, service and operational functions for AAA Members including; DMV, cashiering, auto travel, notary and insurance sales support, with expectations for maintaining required standards, policies and procedures
Understands and actively promotes products and services to achieve individual goals in support of meeting organization goals and objectives
Overcomes obstacles that create barriers to Team Member or branch efforts
Identifies process improvement opportunities and proposes solutions
Acts as an agent for change while promoting AAA’s guiding principles and core values

Knowledge/Skills/Abilities:

Bilingual in Mandarin or Cantonese required.
Demonstrates sales and service skills. Able to effectively interact, face-to-face, with new, prospective and existing Members.
Accuracy and comfort handling money, making change, balancing cash drawer.
Good computer skills, proficient in both reading and basic arithmetic.
Good written and verbal communication skills in person and over the phone.
Ability to multitask in response to requests, requirements and Member/Team Member expectations. Ability to accept feedback and correct course as necessary.

Experience & Licenses/Certifications:

Two years of sales or customer service experience required
Experience working with sales and service standards and goals
Current & valid Driver's License with clean history may be required
Bonding and fingerprinting may be required
P&C Licensing may be required

Work Environment/Physical Requirements:

#MEA

Apply Today

Insurance Sales Agent

Sparks, Nevada

Why work for us?

Licensing Assistance – If unlicensed, AAA NCNU will reimburse the costs of licensure
Training – You’ll attend a thorough, comprehensive, two week training program
No Overhead Costs – W-2 structure with dedicated space in a AAA branch
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan
Paid Time Off – 17 days your first year + nine holidays annually + 24 hours per year designated for volunteer work

Essential Functions:

Uses sales techniques and strong product knowledge to identify customer-specific needs to generate new sales, retain existing insureds and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.
Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Agent’s manager.
Conduct insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.
Establishes rapport with the insured that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.
Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.
Responds to customer inquiries and requests relating to insurance products and membership.
Researches and resolves complex customer service issues. Often assists the insured in initiating the first notice of loss on claims.

Knowledge/Skills/Abilities:

Strong sales skills with a history of effectively developing, tracking, following up on and closing leads.
Advanced consultative selling techniques utilizing thorough product knowledge.
Knowledge of desktop systems including but not limited to Microsoft Office software applications.

Experience & Licenses/Certifications:

3 to 5 years of relevant sales or insurance industry work experience required.
Possesses or has the ability to possess active and unrestricted state issued license(s) required to place property and casualty insurance.

#IA

Apply Today

Senior Consumer Insights Analyst

Walnut Creek, California

SENIOR CONSUMER INSIGHTS ANALYST

AAA…we're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service. We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members. We're community minded, and celebrate the growth, development and successes of our diverse Team Members. Whether you’re just starting your journey or looking to grow your career, we’ll support you every step of the way.

Why Work for us:

Impact. Play a key role in innovating the future of auto repair while reinventing AAA and the value propositions we deliver to over 5.9M Members.
Development. Our team is designed to grow business and business leaders. We intend for you to demonstrate your capabilities and leadership skills and earn rapid advancement.
Recognition. We offer a competitive total compensation package including salary, performance bonus, benefits, and 401(k) company match and discretionary contributions.
Lifestyle. We do honorable work, and we practice our values: humility, integrity, teamwork, and service.

Our Senior Member Insights Analyst will be accountable for generating insights that lead to new product/service ideation, growing our market penetration through targeting, positioning, and creative campaign testing. They will help Marketing, A3Ventures, and Strategic Initiatives to better understand behavioral and attitudinal trends in the market, shifts in demographics or socio-economics, and emerging technology that will impact our omni-channel strategy. designs, executes, and analyzes qualitative and quantitative market research programs and ad-hoc projects. Delivering member and marketplace insight and learnings to business units in order to grow the core AAA businesses.

Essential Functions

Has strong expertise in qualitative and quantitative techniques and the ability to apply tools appropriately based on business needs and resources.
Lead vendor and agency partner research projects to select the best methodology and tools to maximize learning and gain value from projects.
Manage brand equity tracking, positioning, communication and advertising testing, new product concept and product testing, and larger strategic projects.
Provides perspective on innovative tools to enhance the impact of the Member Insights team.
Incorporate macro trends into everyday activities and articulate how these trends influence our Members mindset and purchase behaviors.
Have the ability to convert complex data and findings into understandable tables, graphs, and written reports.
Be a strategic thought leader and collaborate with cross-functional partners such as product, digital, sales, analytics, etc.
Have the ability to pull disparate pieces of data together, analyze data, uncover insights and then create concise and compelling stories to bring those insights to life.

Knowledge and Skills

Evidence of strong analytical skills; ability to use research as a tool in decision making.
Ability to self-prioritize and deliver against competing concurrent projects. Ability to deliver on tight timelines and move quickly with cross-functional teams to execute on decisions while maintaining attention to detail.
Excellent communication, presentation and organization skills.

Familiarity with graphical database querying software, SQL and Tableau
Excellent business and technical writing skills (e.g. reports, PowerPoint presentations, Microsoft project, Suite Microsoft Office)

Education and Experience

Bachelor's degree in related area (BA/BS degree in business, statistics, marketing, psychology, consumer behavior or related discipline) or an equivalent combination of education and experience. Master’s degree preferred not required.
At least 5 -7 years of experience in voice of customer, market research, marketing, quantitative analysis, and/or business analysis blending a mix of qualitative and quantitative research experience in a business to consumer environment
Experience in consumer research including custom and syndicated.

Apply Today

Sr. Project Manager

Walnut Creek, California

SENIOR PROJECT MANAGER

Why Work for us:

Impact. Play a key role in innovating the future of auto repair while reinventing AAA and the value propositions we deliver to over 6 Million Members.
Development. Our team is designed to grow business and business leaders. We intend for you to demonstrate your capabilities and leadership skills and earn rapid advancement.
Recognition. We offer a competitive total compensation package including salary, performance bonus, benefits, and 401(k) company match and discretionary contributions.
Lifestyle. We do honorable work, and we practice our values: humility, integrity, teamwork, and service.

The Senior Project Manager owns project execution within AAA while developing project management talent. This Project Manager is focused on scope, time and cost of project delivery. This person plans, drives and monitors new project introduction efforts; on both internal & external member facing projects. This role develops detailed project plans and manages all processes throughout the project lifecycle including analysis, planning, resource allocation, progress tracking, monitoring change control process, implementation, testing, documentation, training, and on-time delivery.

AAA Project Managers work across multiple disciplines and business lines, and must be able to understand their clients’ businesses and build credibility quickly. Typical project areas include: implementing new technology, process or system improvements; building new business lines, vendor selection, product development, and launch.

The individual in this role must be able to deftly apply skills and methodology to manage others, proactively mitigate risks, resolve issues, escalate when appropriate, and overall drive project to completion.

Essential Functions

Core Project Execution. Deliver critical NCNU projects with focused prioritization discipline and planning, on time, on budget to meet business goals.
Plan, schedule, manage and coordinate all aspects of the project life cycle; Analysis / Design, Build, Test, Implement, Training / Change Management.
Provide project leadership, anticipate bottlenecks, mitigate project risks and balance the business needs versus technical constraints.
Has authority to prioritize project tasks based on capacity, due dates & critical path.
Effectively identify and resolve any issues throughout project life cycle. A solutions-oriented mindset is critical to have in order to be successful in this role.
Promotes, utilizes, and contributes to knowledge transfer discussions before, during and after project completion.
Provide consistent and comprehensive status updates; reporting schedule, cost, scope, work load, and project team performance.
Develop PMO Team Capabilities. Mentor and guidance for junior level Project Management Team Members and build PMO team talent skills thru tools, methodology and resources.
Drive Strategic Alignment. Collaborate with project sponsors and business partners to provide thought leadership and guidance on defining business cases, key benefits, options, and recommendations.
Methodology and Improvement. Execute projects using standard NCNU methodology for defining, tracking, communicating and delivering measurable business benefits. Improve methodology and tools over time.

Required Knowledge, Skill or Ability

Strong problem solving skills: Identifies and analyzes problems; distinguishes between relevant and irrelevant information to make logical decisions; provides solutions to individual and organizational problems
Strong leadership skills, including a history of increasing leadership responsibility and career growth in process improvement
Outstanding verbal and written communication skills with audiences of all levels, including executive leadership
Ability to develop a change leadership strategy based on situational awareness of changes and the groups impacted
Ability to identify potential people-side risks and anticipated points of resistance, and develop specific plans to mitigate or address concerns
Excellent organizational, consulting and project management skills
Adaptable self-starter who is skilled at creating structure in ambiguous environments
Excellent presentation skills
Strong logical and analytical problem-solving skills; rigorous approach to project management to deliver enterprise-level projects
Basic knowledge of G-Suite and MS Office applications

Education/Experience

Bachelor's degree in related area or an equivalent combination of education and experience.
5+ years of experience leading projects in a consulting firm / environment; must have experience leading full project life-cycle, consisting of 5 or more people, or projects over 10,000 man hours or $500,000 in budget (Required)
3 - 5 years of experience mentoring and/or teaching others to use process, organization, change, and/or learning improvement methodologies (Preferred)
3 - 5 years of experience Identifying resistance and performance gaps, and work to develop and implement corrective actions (Preferred)

Apply Today

Member Experience Manager

Henderson, Nevada

This position is responsible for supervising all operational and sales functions of a branch. A Manager’s responsibilities include supervising branch operations, the developing and execution of sales and marketing strategy, driving results to meet all branch objectives, and champions individual Team Member engagement and development. Final success is defined as exceeding our Member's expectations, growing our business with a forward thinking strategy, and growing our people.

Essential Functions

Champions and exhibits our guiding principles and core values of AAA
Recruiting, training, onboarding and development of branch Team Members
Individual goal setting, Team performance feedback, evaluation and performance documentation.
Ensures each Team Member has an individual development plan and provides mentorship supporting their growth objectives
Champion of Team Member engagement ensuring all Team Members understand how their work is connected and important to corporate strategy
Supports building a performance organization with heart through efficient performance management, setting clear performance and career development expectations, and acting on tough performance issues early with managerial courage.
Drive for results to achieve all branch objectives
Develops and executes against a business plan managing strategies that supports branch growth
Analyzes branch reports, and internal performance statistics to accurately forecast results.
Champion of Community Impact developing a network of relationships within community and leading branch participation
Provides feedback to assist in overall process improvement, competitive positioning, and regional strategy
Ensures compliance with AAA policies, procedures, standards and regulations
Steward of all branch resources and expense budget compliance

Knowledge/Skills Abilities

Demonstrated track record of successful business decision making, planning, and problem solving
Highly developed leadership skills, quantitative and analytical skills with a proven ability to make data-driven decisions
Ability to work cross-functionally across many business units and functions
Ability to write and execute business and financial plans
Excellent planning and project management skills
Strong change management skills and the ability to operate in an environment of ambiguity
Broad knowledge of Property & Casualty insurance, membership sales and service, and branch operations including industry trends, key drivers of business revenue
Outstanding sales and Member service skills and the ability to transfer these skills to others
Strong computer skills, including proficiency with the Google Apps Suite (Sheets, Docs, Drive, Slides)

Education & Experience / Licenses & Certification

• Bachelor Degree in related field coupled with 2-3 years of Management experience (MBA preferred)

• Valid Driver's License

• P&C License ( Preferred )

• Insurance industry knowledge helpful but not required

Apply Today

Life Insurance Agent

Redwood City, California

We're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service. We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members. We're community minded, and celebrate the growth, development and successes of our diverse Team Members.

Essential Functions

Maximizes life insurance market penetration with current members and property/casualty insureds and stays vigilant for new sales opportunities. Maintains high quality production and persistency standards to assure profitable growth. Identifies and develops sales opportunities within the community. Follows company approved sales process in the completion of required financial, activity and sales reporting.
Provides life sales support and training on lead development and identification for the frontline employees, Insurance Sales Agents (P/C) and other staff who come in contact with members/ insureds. Establishes and maintains strong working relationships with front line employees, Sales Agents and the branch management team. Notifies Agents in a timely manner of result with referred lead. Provides leads from life insureds and other calls to Sales Agents for other products/services, i.e., membership, auto/homeowners and travel insurance.
Stays well-informed of changes and developments in policy and/or external practices. Attends meetings to obtain information, provide input, keep lines of communication open, stay updated and offer sales ideas when appropriate. Keeps current in industry; maintains continuing education for licensure.
Develops annual business plan with input and involvement from the Life Sales Manager to meet goals and determine responsibilities, including new business life sales, quality standards, as well as building outstanding customer relationships. Reviews plan objectives and reassesses strategies to align performance relative to annual sales goals.
Ensures compliance with NCNU and AAA Life and regulations, as well as external regulations

Knowledge/Skills/Abilities

Strong interpersonal, presentation and communication skills needed to interact with staff, members and insureds effectively
Ability to cultivate relationships with peers and staff; educates staff to make referrals to Life Insurance

Agents

Computer skills in basic software applications, and navigating business applications specific to life insurance
Demonstrated skills in selling life insurance and annuities; Skills to develop, track and effectively follow up on leads (preferred)
Strong knowledge in sales techniques, life product line illustrations, features and benefits (preferred)
Demonstrated skills in prospecting and lead generation abilities (preferred)
Bilingual communication skills (preferred)

Education & Experience / Licenses & Certification

High School Diploma or GED
Valid Automobile Operator's License
Active State Resident Life Insurance License
Bachelor's degree in a related area or an equivalent combination of education and experience
(preferred)
1+ years experience in Life Insurance and/or Annuity Sales (preferred)
CLU, ChFC and/or LUTCF Designations (preferred)

Work Environment/Physical Requirements

#LifeSales

Apply Today

Smart Home Pro

San Ramon, California

AAA recently acquired SafeGuard, the 11th largest smart home security company in the United States, with the vision to become the most trusted brand in this industry. Safeguard, has been Protecting Arizona families and businesses for over 50 years; we are Arizona's largest locally-operated security provider. With an A+ Better Business Bureau Ranking, we prove every day that we love being there for and helping our customers. We work hard to create an environment where you can thrive and use your skills and talents to help us deliver legendary Customer Service. You’ll help positively impact every homeowner and the communities that we serve, too.

You will be part of a team that has a must win attitude matched by an unparalleled support staff. We’re looking for hardworking, self-motivated, individuals with a professional presence. You will be working with a company and a team that is second to none and we are looking for the same!

RESPONSIBILITIES/JOB DUTIES 

Perform diagnostic evaluation of system issues and perform troubleshooting and repairs on low voltage security and home automation systems including cameras, thermostats, locks and more.

Install or upgrade new low voltage security and home automation systems inclusive of cameras, thermostats, door locks and more.

KNOWLEDGE AND SKILLS

Two or more years in a customer service industry role

Strong customer service communication and conflict resolution skills

Strong written and verbal communication skills

Some sales experience is desired

EDUCATION, KNOWLEDGE, SKILLS, COMPETENCIES, CERTIFICATIONS/LICENSES

Must qualify for applicable licenses / certificates

The ability to use hand tools, laptop, and tablet are required.

WORKING ENVIRONMENT/ MINIMUM PHYSICAL REQUIREMENTS

This position includes primarily field work. Physical requirements include standing, sitting, bending, lifting, and climbing. Lifting will include up to 40 pounds. Extensive use of a personal computer or tablet is required. Use of hand and power tools is required on occasion.

#SAFE

Apply Today

Smart Home Pro

Oakland, California

RESPONSIBILITIES/JOB DUTIES 

Perform diagnostic evaluation of system issues and perform troubleshooting and repairs on low voltage security and home automation systems including cameras, thermostats, locks and more.

Install or upgrade new low voltage security and home automation systems inclusive of cameras, thermostats, door locks and more.

KNOWLEDGE AND SKILLS

Two or more years in a customer service industry role

Strong customer service communication and conflict resolution skills

Strong written and verbal communication skills

Some sales experience is desired

EDUCATION, KNOWLEDGE, SKILLS, COMPETENCIES, CERTIFICATIONS/LICENSES

Must qualify for applicable licenses / certificates

The ability to use hand tools, laptop, and tablet are required.

WORKING ENVIRONMENT/ MINIMUM PHYSICAL REQUIREMENTS

#SAFE

Apply Today

Member Experience Associate

Missoula, Montana

Why work for us?

Benefits – Access to Medical, Dental, and Vision program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Annual Incentive Plan – Eligibility to participate in AAA annual bonus plan
Paid Time Off – Accrual of 17 PTO days your first year, nine paid holidays annually, and 24 hours earmarked for volunteer activities

Essential Functions:

Exhibits AAA guiding principles and core values
Performs routine sales, service and operational functions for AAA Members including; DMV, cashiering, auto travel, notary and insurance sales support, with expectations for maintaining required standards, policies and procedures
Understands and actively promotes products and services to achieve individual goals in support of meeting organization goals and objectives
Overcomes obstacles that create barriers to Team Member or branch efforts
Identifies process improvement opportunities and proposes solutions
Acts as an agent for change while promoting AAA’s guiding principles and core values

Knowledge/Skills/Abilities:

Demonstrates sales and service skills. Able to effectively interact, face-to-face, with new, prospective and existing Members.
Accuracy and comfort handling money, making change, balancing cash drawer.
Good computer skills, proficient in both reading and basic arithmetic.
Good written and verbal communication skills in person and over the phone.
Ability to multitask in response to requests, requirements and Member/Team Member expectations. Ability to accept feedback and correct course as necessary.

Experience & Licenses/Certifications:

Two years of sales or customer service experience required
Experience working with sales and service standards and goals
Current & valid Driver's License with clean history may be required
Bonding and fingerprinting may be required
P&C Licensing may be required

Work Environment/Physical Requirements:

#MEA

Apply Today

Member Experience Generalist

Lodi, California

Why work for us?

Compensation – Competitive hourly base + incentives
Benefits – Access to Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Annual Incentive Plan – Eligibility to participate in AAA annual bonus plan
Paid Time Off – Accrual of 17 PTO days per year, nine holidays annually, and 24 hours per year earmarked for volunteer activities

Essential Functions:

Performs three or more sales and/or operational functions at an expert level for NCNU members (DMV, cashiering, domestic travel, underwriting support) with expectations for leading and coaching team to maintain required service standards and vision and value behavior standards. Serves as first line of contact to resolve customer complaints, billing and other issues that Sales and Service Associate is incapable of resolving.
Handles most complex questions and customer service functions. May work in multiple locations.
Provides team leadership and expertise in all NCNU products and services to achieve departmental goals and objectives. Overcomes customer obstacles.
Promotes products and services through cross-sales and referrals. Tracks and monitors location goals. Responsible for team sales and service results. Function as a champion of new products and initiatives (ex: launch of new credit card). May facilitate staff meetings or team huddles.
Coordinates work flow and resources in a well-planned and organized manner.
Makes process improvement recommendations. Shares information with others to enable them to successfully get results. Example, performs ad-hoc audits on procedures, required financial guidelines, security operations, compliance with training and coordination of completion of training. Identifies process improvement opportunities.
Keeps up to date on trends in areas of expertise.
Assumes office administrative and operational duties in absence of manager.

Knowledge/Skills/Abilities:

Demonstrated sales and customer service skills
Ability to serve as front-line customer contact
Ability to find creative ways to overcome obstacles and exceed goals
Demonstrates team leadership and the ability to coach or lead a team, provide training and guidance to others
Strong written and verbal communication skills in person and over the phone
Accuracy and comfort handling money, making change, balancing cash drawer
Demonstrated personal computer skills, proficient in both reading and basic arithmetic
Bilingual communication skills (preferred)
Working knowledge of financial or membership organizations and their financial operations

Experience & Licenses / Certifications:

Three years of sales or customer service experience in a lead capacity required
Experience working with sales goals required
Valid driver's license and fingerprinting may be required
P&C licensing may be required

Apply Today

Commercial Outside Sales Rep.

Scottsdale, Arizona

WHAT WE ARE LOOKING FOR

Someone who will work hard and who wants to earn $125K+ a year.

We are looking for highly motivated and energetic people to work in a fast paced capacity.

Must have strong confident people skills with an outgoing personality.

A level of professionalism that doesn’t take no as an answer, but still knows when to move on.

Be a quick thinker with adaptability to manage real-time situations.

A strong aptitude to learn security industry, products and services.

RESPONSIBILITIES

Travel to different commercial business areas with the goal of assessing the need for AAA Smart Home Security Systems, and selling our services to new commercial customers.

Responsible for generating new revenue by selling our products and services in a specific geographic area, by canvassing, cold-calling and growing existing customers.

Required to meet specific new business income goals through aggressive sales requirements.

Must communicate effectively and persuasively with prospective customers.

Responsible for generating new local leads and achieving income goals.

Canvass region to find and develop new customers.

Keep abreast of industry trends.

Maintain all accounts and account activity, and ensure all required reports are accurate and submitted when due.

Monitor year to date progress, trouble shoot, identify problems and work to develop and grow your region and customer base.

Describe with confidence our products features, excellence, and pricing.

Convince client to purchase product using a persuasive technique.

Hand out pamphlets, write up orders, negotiate pricing, and close the sale.

Develop prospect list or lead list.

Circle back and check on customers who are in the position to buy the product.

Develop constructive and cooperative working relationships with others.

Work an assigned territory, often up to 30-50 locations per day.

Win back or upgrade current or former customers.

QUALIFICATIONS

Sales experience within Security Systems Industry

Computer skills, smart devices and App abilities

Strong ability in Word, Excel, and Outlook

Strong territory awareness. Monitor and know what is going on in your region

Must have reliable transportation

Be compensation driven and earn maximum commissions

Ability to pass a full background check with drug screen

#SAFE

Apply Today

Sr. Business Analyst

San Ramon, California

Our client, SAFE Security, provides quality security alarm systems, industry-leading monitoring services, excellence in residential and commercial support, and growth strategies and state-of-the-art business services for independent alarm dealers across the nation. AAA recently acquired SAFE Security, the 12th largest smart home security company in the United States, with the vision to become the most trusted brand in this industry, absolutely famous for legendary customer service. With your help, we aspire to provide the same peace of mind at home as we have provided on the roads for the last 100 years.

We're looking for a professional, self-motivated, problem solving Financial Analyst to support our business!

Sr. Business Analyst

• Performs evaluations on operations / products and develops/implements financial strategies covering a wide range of issues affecting business unit decision, profits and financial strength. Determines possible implications on various divisions/ departments and makes recommendations as needed.

• Reviews and provides recommendations on the business unit’s operational / product / financial reports. Interprets the contents for management, alerts them to significant issues and / or opportunity trends.

• Based on findings of identified trends and analysis conducted, participates in the development of division’s business plan in support of corporate objectives.

• Develops and prepares complex Product and Operational reports for management. Performs variance and trend analysis. Supports findings with research, statistical analysis, rationale, and other related activities for use in management decisions. These include financial and analytical models for decision making.

• Develops a variety of reporting methodologies to capture identified trends and recommends solutions, strategies and actions. This includes developing charts, graphs, tables that consolidate data in a meaningful way for review by management.

• Reports on key metrics and provides recommendations to improve the division’s efficiency.

• Reviews the tracking and reporting methodologies and recommends better ways to track and trend collected data to provide management with more meaningful ways to review the data.

EDUCATION, KNOWLEDGE, SKILLS, COMPETENCIES, CERTIFICATIONS/LICENSES

• Strong mathematical skills needed

• Advanced analytical skills to effectively identify problems and develop solutions

• Advanced organizational skills

• Strong communication, particularly in business writing

• Project management experience to accurately complete detail data assignments, understand and interpret broad operational / product/ financial concepts and their application to the business unit and A3 Smart Home

• Proficient in the use and development of operational / product / financial concepts as they apply to business unit and A3 Smart Home

• Advanced interpersonal and inter-departmental skills

• Advanced understanding of A3 Smart Home business strategy (preferred)

• Strong understanding of the use and development of operational models and other related reporting software (preferred)

• Business intelligence & visualization experience to program and build interactive dashboards for operational decisions (preferred)

• Bachelor's degree in related area with 3.2+ GPA or an equivalent combination of education and experience

• 5+ years experience conducting business and/or financial analysis

• Master’s degree in related area (preferred)

#SAFE

Apply Today

Business Analyst

San Ramon, California

We're looking for a professional, self-motivated, problem solving Financial Analyst to support our business!

Business Analyst

RESPONSIBILITIES/JOB DUTIES 

• Collects operational /product/ financial data, conducts research and performs complex analysis (competitive, financial, industry, regulatory). Determines possible implications on various divisions/ departments and makes recommendations as needed.

• Reviews and analyzes the business unit’s operational / product / financial reports. Interprets the contents for management, alerts them to significant issues and / or opportunity trends.

• May assist in larger projects and/or assume responsibility for a portion of the project

EDUCATION, KNOWLEDGE, SKILLS, COMPETENCIES, CERTIFICATIONS/LICENSES

• Strong mathematical skills needed

• Skilled in analysis, modelling, and data interpretation

• Problem solving and critical thinking

• Strong communication, particularly in business writing and stakeholder management

• Has basic understanding of operational / product / financial concepts as they apply to business unit and A3 Smart Home (preferred)

• Strong understanding of the use and development of operational models and other related reporting software (preferred)

• Business intelligence & visualization experience to program and build interactive dashboards for operational decisions (preferred)

• Bachelor's degree in related area with a 3.2+ GPA

• 2 – 5 years experience conducting business and/or financial analysis

#SAFE

Apply Today

Project Manager, Finance Transformation

Walnut Creek, California

PROJECT MANAGER, FINANCE TRANSFORMATION

Why Work for us:

· Impact. Play a key role in innovating the future of auto repair while reinventing AAA and the value propositions we deliver to over 6 Million Members.

· Development. Our team is designed to grow business and business leaders. We intend for you to demonstrate your capabilities and leadership skills and earn rapid advancement.

· Recognition. We offer a competitive total compensation package including salary, performance bonus, benefits, and 401(k) company match and discretionary contributions.

· Lifestyle. We do honorable work, and we practice our values: humility, integrity, teamwork, and service.

The Project Manager, Finance Transformation owns project execution within AAA. This Project Manager is focused on scope, time and cost of project delivery. This role develops detailed project plans and manages all processes throughout the project lifecycle including research / analysis, planning, people resources, tracking progress, monitoring change control process, implementation, testing, documentation, change management, communication, training, and on-time delivery. Our Project Managers work across multiple disciplines and business lines, and must be able to understand their clients’ businesses and build credibility quickly. Typical project areas include: implementing new technology, process or system improvements, vendor selection, product development / launch.

Successful candidates should demonstrate execution ability, leadership and flexibility, as well as the ability to build rapport with team members, managers, and senior leadership. The individual in this role must be able to apply skills and methodology to complete deliverables, proactively mitigate risks, resolve issues, escalate when appropriate, and overall drive project to completion.

Essential Functions

Project Planning: Plan, schedule, manage, coordinate and communicate all aspects of the project life cycle; analysis, plan, build, test, implement, and training.

Project Execution: Deliver critical AAA projects with focused discipline and planning, on time, on budget to meet business goals.

Methodology and Improvement: Execute projects using standard AAA methodology for defining, tracking, communicating and delivering measurable business benefits. Improve methodology and tools over time.

Leadership: Provide leadership to project team, anticipate bottlenecks, mitigate project risks and balance the business needs versus technical constraints. Effectively identify and resolve any issues throughout project life cycle.

Continuous Improvement: Facilitates knowledge transfer discussions and documents opportunities to improve process, system or training.

Cross-Functional Collaboration: Drive collaboration across functional group within the project. Educate team members on project processes.

Knowledge/Skill/Abilities

Strong problem solving skills: Identifies and analyzes problems; distinguishes between relevant and irrelevant information to make logical decisions; provides solutions to individual and organizational problems Required
Leadership skills, displays confidence and ability to energize and lead team thru obstacles and to completion of deliverables and project. Required
Outstanding verbal and written communication skills with audiences of all levels - Required
Ability to identify potential people-side risks and anticipated points of resistance, and develop specific plans to mitigate or address concerns - Required
Excellent organizational and project management skills - Required
Adaptable self-starter who is skilled at creating structure in ambiguous environments - Required
Strong logical and analytical problem-solving skills; ability to recommend solutions - Required
Experience with change management strategy based on situational awareness of changes and the groups impacted - Preferred
Experience with finance and accounting and leading software implementations and integrations - Preferred
Working knowledge of G Suite applications - Preferred

Education/Experience

Bachelor's degree in finance or accounting or equivalent combination of education and experience. MBA preferred
3 - 5 years of experience leading projects or software implementations in a consulting environment or in a large / mid market company
3 - 5 years Identify resistance and performance gaps, and work to develop and implement corrective actions
3 - 5 years Experience training others to use process, organization, change, and/or learning improvement methodologies

Apply Today

Senior Accountant

Walnut Creek, California

Senior Accountant

We're a mission-driven Member services organization. We have a saying here at AAA that we aspire to be America's most trusted organization absolutely famous for doing the right thing. With more than four million members, our purpose is to bring peace of mind to Members so that they can enjoy life more.

We work hard to create an environment where you can thrive and where you use your skills and talents to help us deliver legendary Member service. You'll help have a positive impact on the diverse communities we serve, too.

The Senior Accountant role will play an integral part in all aspects of accounting operations including having a key role in the close process. There will also be ample opportunities to work on strategic growth projects as NCNU continues to grow. The ideal candidate will be someone who will roll up their sleeves to execute accounting operations and contribute to the implementation of more efficient processes. The Senior Accountant should enjoy a fast-paced environment, be a team player and have an excellent ability to prioritize individual and team objectives.

Responsibilities

Execute on all aspects of accounting operations, including but not limited to A/P, A/R, fixed assets, prepaids, general ledger, and revenue recognition
Prepare monthly expense accruals
Experience with general ledger functions and the month-end/year end close process including the review and posting of journal entries, and the review and approval of reconciliations
Support internal and external audits
Assist with researching and resolving technical accounting issues
Assist with the development and improvement of internal controls and processes
Ad hoc analyses and projects as needed

Qualifications

Bachelor’s degree in Accounting, Finance or related field
Combination of Big 4 CPA firm background and industry experience preferred
5-8 years of accounting experience, with increasing levels of responsibilities
Hands-on approach, extremely detail oriented
Strong understanding of GAAP accounting concepts
Advanced knowledge of Excel, including pivot tables and v-lookup
Ability to thrive in a fast-paced, growing environment; requires strong multi-tasking skills and the flexibility to quickly switch between tasks
Excellent verbal and written communication skills
Workday experience is a plus

We’ll value your skills and experience. We’re building a performance organization with heart and developing a pipeline of tomorrow’s leaders. Your work will be enhanced with training opportunities, a mentoring program and our Promote-from-within philosophy. We celebrate our diversity and leverage the power of many minds.

Apply Today

Benefits Analyst

Walnut Creek, California

BENEFITS ANALYST

Why Work for us:

Impact. Play a key role in innovating the future of auto repair while reinventing AAA and the value propositions we deliver to over 6 Million Members.
Development. Our team is designed to grow business and business leaders. We intend for you to demonstrate your capabilities and leadership skills and earn rapid advancement.
Recognition. We offer a competitive total compensation package including salary, performance bonus, benefits, and 401(k) company match and discretionary contributions.
Lifestyle. We do honorable work, and we practice our values: humility, integrity, teamwork, and service.

Essential Functions for our Benefits Analyst include the following:

1. Partner with Senior Program Analyst to keep employees informed about company benefit plans and proposed changes.

2. Direct responsibility over AAA and subsidiaries benefit strategies, focused on implementation with an emphasis on complex assignments requiring independent action to improve internal processes. This includes medical, dental, vision, retirement, pension and executive benefit programs.

3. Governance over company compliance, in conjunction with benefit laws and ERISA regulations. (Employee Retirement Income Security Act)

4. Serve as Benefit subject matter expert (SME) and provide guidance/assistance to analysts regarding administrative & operational concerns.

5. Partner with legal counsel, payroll, vendors and auditors to ensure accurate/timely reporting of plans aligned with federal and state regulatory compliance.

Knowledge and Skills

Keen insight into Benefits analytics with an emphasis on plan funding and standardized processes
Ability to identify trends and propose solutions to benefit related issues
Advanced Excel skills required
Good verbal and written communication skills

Education and Experience

High school diploma or GED
BA/BS in related area or field (preferred)
3 - 5 years experience in health/welfare/benefits field
Professional designation (CEBS, CBP, or equivalent) (preferred)

#corporate

Apply Today

Life Insurance Agent

Los Gatos, California

AAA is known for providing exceptional products, service and experiences to our members. Life insurance is no exception. Our unique Life Insurance Specialist role works collaboratively with branch teams to provide a knowledgeable examination of our members life insurance needs.

Why work for us?

No Overhead Costs – W-2 structure with dedication space in a AAA NCNU branch
Training - Accelerated training program for experienced agents
Compensation - Base plus commission platform with eligibility of annual merit increase, renewals and first year production bonuses
Benefits – Medical, Dental , Vision
401k Matching – $1 for $1 company match up to 6% of pay
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan
Paid Time Off – Ten hours per month, ten holidays annually, one floating holiday and 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Life Insurance Specialist Responsibilities

Provide life sales support and training on lead development and identification for frontline team employees, Insurance Sales Agents (P&C), and other staff
Keep current in the industry by maintaining continuing education for licensure, as well as consistently staying well-informed of updates, changes and other developments in policy and/or external practices
Develop an annual business plan that includes input and involvement with your manager to ensure goals are met and responsibilities are determined, including new business life sales, quality standards, as well as building outstanding customer relationships.
Follow company-approved sales processes during the completion of any required financial, activity and sales reporting
Review plan objectives and reassess strategies in order to align performance relative to annual sales goals
Ensure compliance with and AAA Life regulations, as well as external regulations

Education & Experience/Licenses & Certification

High School Diploma or GED; a valid driver’s license; and an active State Resident Life Insurance License.
Bachelor’s Degree in a related area or an equivalent combination of education and experience and a minimum 6 months experience in Life Insurance and/or Annuity Sales.
CLU, ChFC and/or LUTCF Designations a plus.

#LifeSales

Apply Today

Outside Sales Insurance Agent

Scottsdale, Arizona

Why work for us?

Training – You’ll attend a thorough, comprehensive, two week training program at our Phoenix headquarters
No Overhead Costs – W-2 structure with available space in a AAA Arizona Branch
Compensation - Non recoverable draw or lucrative, uncapped bonus plan with first year production incentives
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 4% of pay
Annual Incentive Plan – Eligibility to participate in AAA Arizona annual bonus plan
Paid Time Off – Accrual of 17 PTO days per year, nine holidays annually and 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Responsibilities:

Quote and write personal and commercial lines insurance (auto, homeowner's, life).
Prospect within the community to develop new insurance business and create brand presence. Prospect from various resources.
Required to meeting or exceed sales goals set by management
Provide customer service to insurance clients.
Employees are required to support the lead generation initiative by providing qualified leads to other business lines of AAA Arizona that include Travel and Automotive.
Maintain records, logs and files according to department and club guidelines. Demonstrate thorough and competent skills in both industry and Club computerized systems.
May perform other duties as assigned.

Qualifications:

High School Diploma or GED required
Minimum 3 years of experience independently selling Home and Auto Insurance required
Experience selling Life Insurance preferred
Valid Arizona Property and Casualty Insurance License
Valid Arizona driver's license

#IA Sales

Apply Today

Director, Growth Marketing - GIG Car Share

Berkeley, California

Located in Downtown Berkeley, A3Ventures is the innovation lab and capital investment engine of AAA. We anticipate needs and shape innovations to help people make sense of our rapidly changing world.

The first new venture to be launched by A3Ventures is GIG Car Share, Northern California's first one-way car share business – positioned at the intersecting trends of mobility, collaborative consumption, and sustainability. We are looking for a Head of Growth to join our team.

As Director of Growth Marketing at GIG Car Share, you will be responsible for driving Member acquisition by scaling and leading our next phase of profitable growth. Our ideal candidate has a proven ability to grow critical KPI’s such as app store views, downloads, enrollments, trials and repeat usage. You should possess an analytical mindset and profit orientation while thriving in an environment of fast testing, measuring, and iterating in pursuit of goals and objectives.

Essential Job Functions:

Growth Strategy, Execution & Optimization: Create and own a multi-channel, evolving growth strategy based on product needs: SEO/ASO, SEM, DSPs, social paid and community/influencer development, word of mouth, email marketing, push notifications, traditional, mobile native and web, programmatic display, etc. Design, launch and optimize campaigns across multiple online channels that meet financial and KPI objectives by getting our audience to take specific and measurable actions. Increase our reach, engagement and loyalty across all platforms. Uncover and leverage new emerging platforms to create new growth opportunities.

Lead Generation & Member Acquisition: Drive consumer traffic to website, landing pages, and social media with the intent of optimizing & increasing conversion rates. Convert insights into action - see Member acquisition process through from ideation to execution. Develop and implement a robust Member engagement/retention strategy to effectively manage Member churn.

Test & Learn: A/B test new and unique ideas based on a deep understanding of data. You will be able to immediately see the impact of your work.

Analyze: Use analytical techniques to identify and unblock bottlenecks; define the KPIs and goals for success; analyzing Member data and users’ feedback.

What You’ve Done:

Growth Marketing & Hacking: You have been responsible for growth strategy, execution, and optimization for a few products or services and have the conversion metrics to show for it. You have a proven track record of success in scaling and automating growth processes through cross channel user acquisition and retention initiatives.

Strategic Planning and Future Visioning: You’ve developed and executed effective strategies as well as consumer visioning and led their deployment to accelerate e-commerce sales growth.

Data Analysis: You have strong analytical skills and experience with data analysis and reporting. Strength in strategic data interpretation and visual representation of data is required.

A/B Testing experience: You love to (A/B) test, know how your target audience moves, and how you can trigger and capture their attention.

Actionable Results: You are relentless in the pursuit of growth, and know how to win new business.

What You’ll Need to Succeed:

8+ years’ experience in marketing -- including 4+ in a direct-response/acquisition/audience.

Deep experience with using analytical tools and interpreting data to drive decisions and behavior.

Bachelor’s Degree required. MBA or Master’s a plus.

Strong track record of building growth hack programs that have measurable impact.

Transformational leadership qualities, emotional intelligence, an executive presence and a startup mindset.

#innovation

Apply Today

Fire Suppression Inspection Technician

Scottsdale, Arizona

Safeguard has been Protecting Arizona families and businesses for over 50 years, We are Arizona's largest family-owned, locally-operated security provider. With an A+ Better Business Bureau Ranking, we prove every day that we love being there for and helping our clients. Working together with our clients and protecting what they value most, non-stop, is what we call "Safeguard is with you.

JOB SUMMARY:

This position is responsible for service, repair, maintenance, and inspections of fire suppression systems for the existing customer base. These services are critical for the ongoing customer service experience and satisfaction of the account base. The department has primary responsibility for customer retention through the responsiveness and provision of inspection, repair, support, and maintenance operations and service.

ESSENTIAL FUNCTIONS:

Perform fire suppression system inspections, identifying deficiencies and upgrade opportunities.
Perform fire suppression system repairs, maintenance, and upgrades.
Support the service advisors, key account coordinators, and customer support representatives in the performance of their jobs and service calls. Create reports for customer and agency documentation and submittal.
Maintain relationship with municipal and state fire authorities for licensing and inspections. Interface with the monitoring center manager and supervisors.
Maintain relationships with major accounts and multi-location accounts to ensure satisfaction and retention. Interface with the sales departments to address current service issues and plan support for future growth.

KNOWLEDGE AND SKILLS:

Two or more years in the installation and/or service of fire suppression systems.
Strong customer service communication and conflict resolution skills.
Strong written and verbal communication skills.

EDUCATION, KNOWLEDGE, SKILLS, COMPETENCIES, CERTIFICATIONS/LICENSES:

Must qualify for state alarm agent license.
Knowledge of life safety codes.
Technical certifications are required (CSA, NICET).
Equipment manufacturer’s training and/or certifications are desirable.
Computer / tablet literacy.

Location : Scottsdale, AZ

What We Offer Great Benefits to include; Medical, Dental, Long Term/Short Term, Vision, 401k match, and AAA Benefits.

#SAFE

Apply Today

Manager, Sales & Service

Clearfield, Utah

This position is responsible for managing the overall growth, development, profitability, and member satisfaction of one or more DSU teams. This position manages all operational activities including performance management, lead distribution, staffing (recruiting and forecasting pipeline) and sales recognition. This position is directly responsible for all employees within assigned team(s). Develops strategy and tactics to optimize team performance in sales and service quality. Contributes to organizational goal of positioning AAA Membership, Insurance and Travel products as market leaders.

Essential Functions

Accountable for delivery of revenue and profitability through DSU team(s) P&L management.
Responsible for the sale of all AAA products (Membership, P&C Insurance and Travel).
Tracks and analyzes all sales metrics to optimize distribution strategy of all lead sources.
Determines distribution strategy, associated staffing and support requirements to execute business plans and realize opportunities. Takes action to support the resolution of issues and creation of solutions within business segments. Leads the development, implementation and delivery of a strategy and associated business plans.
Forecasts staffing needs and maintains staffing pipeline through active recruiting.
Conducts performance evaluation, implements sales actions plans/coaching, and performance management activities for employees.
Provides active, engaged leadership through behavioral coaching and mentoring. Creates an engaging work environment that encourages feedback on local work processes, competitive threats and the member experience.
Responsible for leadership and talent development.
Ensures compliance with AAA policies, procedures, standards and regulations.
Provides feedback to assist in competitive positioning of AAA products and services (e.g., products, pricing, distribution approaches).

Knowledge/Skills/Abilities

Proven effective leadership.
Strong business acumen skills
Demonstrated consistent record of meeting or exceeding sales goals.
Strong written and verbal communication skills.
Strong problem-solving, quantitative and analytical skills with a proven ability to make data-driven decisions
P&L accountability and/or progressively responsible revenue/expense accountability (preferred)
Bi-lingual communication skills (Preferred)
In-depth knowledge of Membership, Insurance, Travel, Retail or Financial Services organization(s) (Preferred)
Strong computer skills, including proficiency with MS Office applications (Word, Excel, PowerPoint, Outlook)
Knowledge of AAA products and systems (Preferred)

Education & Experience / Licenses & Certification

Sales and/or service experience
Supervisory experience in travel, retail sales, insurance or service industry. Comparable experience in a management capacity may also be considered. (Preferred)
Property and Casualty License (Preferred)
Bachelor’s Degree Preferred
High School Diploma or GED
Valid Driver's License

Work Environment/Physical Requirements

Entire work time is conducted in an office setting
Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.
Must be able to understand and follow complex instructions

Competency

Communication, Oral - Ability to communicate effectively with others using the spoken word
Communication, Written - Ability to communicate in writing clearly and concisely
Customer Oriented - Ability to take care of the customers' needs while following company procedures
Interpersonal - Ability to get along well with a variety of personalities and individuals
Energetic - Ability to work at a sustained pace and produce quality work
Reliability - The trait of being dependable and trustworthy
Management Skills - Ability to effectively lead others

Apply Today

Travel Sales Counselor

Manteca, California

Whether you’re just starting your journey or looking to grow your career, we’ll support you every step of the way.

Essential Functions:

Sells International & Domestic vacation packages, cruises, tours, hotel, car rental, rail and air travel
Owns the relationship with the member from beginning to end of each travel related transaction
Researches, evaluates and compares appropriate AAA Travel Partner packages to match up with member needs for the purpose of “delivering exceptional member experiences” in every transaction
Stays current with world events and latest travel industry developments and trends, and provides relevant information to members
Processes and interprets travel documents for members purchasing travel products with AAA and inform them of governmental requirements
Investigates and responds to travel-related member questions/complaints, and recommends solutions
Initiates contact with members and past customers to prospect for new business and encourages repeat business
Maintains minimum production goals in the following areas: Travel sales, sales of Travel Partner and proprietary products (i.e. Sojourns, AAA Vacations)
Cross-sells products and services (e.g., insurance (P&C, Life), new membership accounts, etc.)

Knowledge/Skills/Abilities:

Ability to clearly communicate (verbal and written) in English
Basic computer (e.g., Microsoft Word, Outlook, etc.) and industry specific applications (e.g., Galileo, VAX, etc.) and telephone skills
GDS experience required (Apollo/Galileo/Travelport)
Detailed knowledge of travel products
Knowledge of worldwide geography, the ability to read and interpret maps and brochures
Self-motivated sales drive and documented sales success
Ability to work efficiently both independently and as part of a team
Bilingual communication skills are a plus

Education & Experience / Licenses & Certifications:

2 years of recent experience selling international and domestic travel services
Travel Institute certification as “CTA, CTC, or CTIE” preferred

Work Environment/Physical Requirements:

Works in an office environment sitting at a desk, table or computer workstation for extended periods of time. May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 70-80 percent of the time spent on the job involves the use of a personal computer.

Apply Today

Cyber Security Lead (PCI, Application, and Cloud Security)

Walnut Creek, California

CYBER SECURITY LEAD

Why Work for us:

Impact. Play a key role in innovating the future of auto repair while reinventing AAA and the value propositions we deliver to over 5.9M Members.
Development. Our team is designed to grow business and business leaders. We intend for you to demonstrate your capabilities and leadership skills and earn rapid advancement.
Recognition. We offer a competitive total compensation package including salary, performance bonus, benefits, and 401(k) company match and discretionary contributions.
Lifestyle. We do honorable work, and we practice our values: humility, integrity, teamwork, and service.

The Security lead is responsible for ensuring adherence to the Club’s information security strategy, programs and best practices. This is a highly visible hands-on position responsible for identifying and mitigating security risks across functions such as Corporate, Operations, ERS and Information Services. This individual is the resident security expert, and will security initiatives focused on PCI, Application, and Cloud security.

Essential Functions

Direct the areas of identity & access management, infrastructure security operations, security monitoring & reporting, application & data protection, compliance, business continuity planning and disaster recovery.
Oversee all aspects of enterprise information technology security
Identify security risks and develop solutions to eliminate or minimize them
Maintain security policies and procedures
Lead the corporate technology security incident response process
Drive successful enforcement of security policies and procedures
Manage security and operational assessments
Manage remediation of any findings from internal or external assessments
Lead implementation of security initiatives and projects
Work with business units to design, implement and maintain business continuity and disaster recovery programs
Implement and supervise corporate security awareness programs and required training for employees
Maintain up-to-date knowledge of the IT security industry including awareness of new or revised security solutions, improved security processes and the development of new attacks and threat vectors.
Select and acquire additional security solutions or enhancements to existing security solutions to improve overall enterprise security as per the enterprise’s existing procurement processes.
Oversee the deployment, integration and initial configuration of all new security solutions and of any enhancements to existing security solutions in accordance with standard best operating procedures generically and the enterprise’s security documents specifically.
Ensure the confidentiality, integrity and availability of the data residing on or transmitted to/from/ through enterprise workstations, servers and other systems and in databases and other data repositories.
Ensure the enforcement of enterprise security documents.
Supervise all investigations into problematic activity and provide on-going communication with senior management.
Supervise the design and execution of vulnerability assessments, penetration tests and security audits.
Perform regular security awareness training for all employees to ensure consistently high levels of compliance with enterprise security documents.
Engage in ongoing communications with peers in Information Services as well as the various business groups to ensure enterprise wide understanding of security goals, to solicit feedback and to foster co-operation.

Knowledge/Skills/Abilities

Extensive experience in enterprise security architecture design.
Extensive experience in enterprise security document creation.
Experience in designing and delivering employee security awareness training.
Experience in developing Business Continuity Plans and Disaster Recovery Plans.
Proven ability to lead complex initiatives in a matrix management paradigm.
Issue/problem management and resolution skills, advanced time management, planning and multitasking aptitude.
Strong understanding and experience with privacy and regulatory compliance including information security enterprise risk assessments, PCI remediation, data protection and strategy.
Strong leadership, communications and presentation skills with the ability to clearly communicate status to senior management team
Hands on MS Office and related productivity and communication tools
Deep understanding and thought leadership in managed hosting services, IaaS and PaaS and the Cloud infrastructure and platform offering, structure and technologies.
Experience successfully establishing secure IT operations and/or applications, experience working in an XaaS providers is helpful. Cloud provider experience coupled with data center experience (hybrid ops) is an ideal mix of background
Must have experience in developing and creating policies in support of compliance initiatives with excellent knowledge of Sarbanes-Oxley requirements, Payment Card Industry Standards, Health Insurance Portability and Accountability Act, internal IT Audit Standards and Risk Management.
Solid Project Management skills
Excellent communications and interpersonal skills
Vendor management skill

Education & Experience / Licenses & Certification

College diploma or university degree in the field of computer science and/or 15 years equivalent work experience.
10+ years successful career experience in progressively more responsible information systems and technology including at least 5+ years in IT security leadership and/or management roles
One or more of the following certifications:
PCI Professional (PCIP)
PCI Internal Security Assessor (ISA)
Certified Secure Software Lifecycle Professional
(ISC)2 CISSP

#CORPORATE

Apply Today

Member Experience Associate

Sun City West, Arizona

Why work for us?

Benefits – Access to Medical, Dental, and Vision program and more!
401k Matching – $1 for $1 company match up to 4% of pay
Annual Incentive Plan – Eligibility to participate in AAA annual bonus plan
Paid Time Off – Accrual of 17 PTO days your first year, nine paid holidays annually, and 24 hours earmarked for volunteer activities

Essential Functions:

Exhibits AAA guiding principles and core values
Performs routine sales, service and operational functions for AAA Members including; DMV, cashiering, auto travel, notary and insurance sales support, with expectations for maintaining required standards, policies and procedures
Understands and actively promotes products and services to achieve individual goals in support of meeting organization goals and objectives
Overcomes obstacles that create barriers to Team Member or branch efforts
Identifies process improvement opportunities and proposes solutions
Acts as an agent for change while promoting AAA’s guiding principles and core values

Knowledge/Skills/Abilities:

Demonstrates sales and service skills. Able to effectively interact, face-to-face, with new, prospective and existing Members.
Accuracy and comfort handling money, making change, balancing cash drawer.
Good computer skills, proficient in both reading and basic arithmetic.
Good written and verbal communication skills in person and over the phone.
Ability to multitask in response to requests, requirements and Member/Team Member expectations. Ability to accept feedback and correct course as necessary.

Experience & Licenses/Certifications:

Two years of sales or customer service experience required
Experience working with sales and service standards and goals
Current & valid Driver's License with clean history may be required
Bonding and fingerprinting may be required
P&C Licensing preferred

Work Environment/Physical Requirements:

#MEA

Apply Today

Inventory Control Specialist

Phoenix, Arizona

Business Analyst, Senior

Walnut Creek, California

BUSINESS ANALYST, Senior - SALES ANALYTICS

AAA…we're one of the largest Membership organizations in the country and you’ve probably heard of us or seen our stickers, but there’s a lot to us that you don’t know about:

We’re big – We have a presence in 7 states, serve over 6 million Members, and generate $4 billion in sales
We’re diverse – We have many products and services including roadside assistance, auto repair, insurance, travel advisory, DMV services, and home security
We’re innovative – We invest in an incredible amount of innovation through our innovation arm, A3Ventures, where we both invest in other businesses through venture capital and start our own businesses; check out Gig Car Share and AAA House Manager: https://www.a3ventures.co/
We’re leading edge – We are helping pioneer the autonomous vehicle market, operating the largest autonomous vehicle testing facility in the country… and we run our own autonomous vehicle shuttle on the Las Vegas Strip
We’re service oriented – The selling, the innovation, the size, it’s all in an effort to better serve our members, which is the underlying motive in all our decisions
We care – AAA is committed to communities and have many community based programs including AAA School Safety Patrol, Car Seat Inspection, and disaster preparedness

Essential Functions

• Performs financial evaluations on operations / products and develops/implements financial strategies covering a wide range of issues affecting business unit decision, profits and financial strength. Determines possible implications on various divisions/ departments and makes recommendations as needed.

• Based on findings of identified trends and analysis conducted, participates in the

development of division’s business plan in support of corporate objectives.

• Reviews the tracking and reporting methodologies and recommends better ways to track and trend collected data to provide management with more meaningful ways to review the data.

• Reports on key metrics and provides recommendations to improve the division’s efficiency.

Knowledge/Skills/Abilities

• Strong mathematical skills needed

• Advanced analytical skills to effectively identify problems and develop solutions

• Advanced organizational skills

• Has strong business writing skills

• Project management experience skills to accurately complete detail data assignments, understand and interpret broad operational / product / financial concepts and their application to the business unit and AAA

• Proficient in the use and development of operational / product / financial concepts as they apply to business unit and AAA

• Advanced interpersonal and inter-departmental skills

• Advanced understanding of AAA business strategy

• Strong understanding of the use and development of operational models and other related reporting software (preferred)

Education & Experience / Licenses & Certification

• Bachelor's degree in related area or an equivalent combination of education and experience

• 5+ years experience conducting financial and/or business analysis

Apply Today

Principal Internal Auditor

Phoenix, Arizona

PRINCIPAL INTERNAL AUDITOR

Why Work for us:

· Impact. Play a key role in innovating the future of auto repair while reinventing AAA and the value propositions we deliver to over 6 Million Members.

· Development. Our team is designed to grow business and business leaders. We intend for you to demonstrate your capabilities and leadership skills and earn rapid advancement.

· Recognition. We offer a competitive total compensation package including salary, performance bonus, benefits, and 401(k) company match and discretionary contributions.

· Lifestyle. We do honorable work, and we practice our values: humility, integrity, teamwork, and service.

The Principal Internal Auditor role at AAA supports the overall business strategy and corporate objectives by performing sensitive, complex audits to identify and remediate internal control deficiencies which can generate organizational risk by failing to meet strategic, operational and financial goals. This auditor holds in depth knowledge in multiple areas of the business and/or of internal audit processes and procedures. This role may act as in-charge auditor on large, intricate audits that guide business decisions to improve internal controls. This role is expected to provide guidance, mentorship and training to develop new or inexperienced associates with accountability for team success.

Job Responsibilities

1. Works independently performing complex audits/projects including: defining audit objectives, developing audit programs and identifying and testing internal controls. Looks for opportunities to improve the efficiency and effectiveness of business processes.

2. Communicates the results of the audits performed via formal audit reports. Ensures draft reports submitted for management review meet department standards. Coordinates client responses to recommended actions and follows up on outstanding findings to ensure issues are corrected.

3. Assigns, reviews and suggest improvements on the work of other auditors regarding audits/projects being lead. Provides training and peer feedback to other auditors on a project basis and ensures all work meets IIA and IA department standards prior to being submitted for management review.

4. Serves as a consultant to business units and project managers on internal controls and process dependencies between organizational units.

Knowledge and Skills

Strong written and verbal skills to communicate clearly with clients of varying levels
Experience writing formal audit reports
Ability to apply critical thinking and analytical techniques
Advanced knowledge of IIA professional standards
Ability to quickly comprehend the critical inputs, outputs and processes in a variety of business units and apply that understanding when performing audit projects
Understanding of IT risk assessment and audit procedures
Knowledge of property and casualty insurance (preferred)
Knowledge of ACL software (preferred)
Advanced knowledge of TeamMate software (preferred)
Detail oriented

Education and Experience

Bachelors or higher level degree preferably in Finance, accounting, or a related field of study/or has equivalent experience
7-10 years’ experience in auditing, accounting, and/or financial analysis required
Minimum of 4 years of recent audit experience required
Certification (CPA, CIA, CISA, CFE) preferred

Apply Today

Member Experience Associate

Turlock, California

Why work for us?

Benefits – Access to Medical, Dental, and Vision program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Annual Incentive Plan – Eligibility to participate in AAA annual bonus plan
Paid Time Off – Accrual of 17 PTO days your first year, nine paid holidays annually, and 24 hours earmarked for volunteer activities

Essential Functions:

Exhibits AAA guiding principles and core values
Performs routine sales, service and operational functions for AAA Members including; DMV, cashiering, auto travel, notary and insurance sales support, with expectations for maintaining required standards, policies and procedures
Understands and actively promotes products and services to achieve individual goals in support of meeting organization goals and objectives
Overcomes obstacles that create barriers to Team Member or branch efforts
Identifies process improvement opportunities and proposes solutions
Acts as an agent for change while promoting AAA’s guiding principles and core values

Knowledge/Skills/Abilities:

Demonstrates sales and service skills. Able to effectively interact, face-to-face, with new, prospective and existing Members.
Accuracy and comfort handling money, making change, balancing cash drawer.
Good computer skills, proficient in both reading and basic arithmetic.
Good written and verbal communication skills in person and over the phone.
Ability to multitask in response to requests, requirements and Member/Team Member expectations. Ability to accept feedback and correct course as necessary.

Experience & Licenses/Certifications:

Two years of sales or customer service experience required
Experience working with sales and service standards and goals
Current & valid Driver's License with clean history may be required
Bonding and fingerprinting may be required
P&C Licensing preferred

Work Environment/Physical Requirements:

#MEA

Apply Today

Life Insurance Agent

Vallejo, California

Essential Functions

Maximizes life insurance market penetration with current members and property/casualty insureds and stays vigilant for new sales opportunities. Maintains high quality production and persistent standards to assure profitable growth. Identifies and develops sales opportunities within the community. Follows company approved sales process in the completion of required financial, activity and sales reporting.
Provides life sales support and training on lead development and identification for the frontline employees, Insurance Sales Agents (P/C) and other staff who come in contact with members/ insureds. Establishes and maintains strong working relationships with front line employees, Sales Agents and the branch management team. Notifies Agents in a timely manner of result with referred lead. Provides leads from life insureds and other calls to Sales Agents for other products/services, i.e., membership, auto/homeowners and travel insurance.
Stays well-informed of changes and developments in policy and/or external practices. Attends meetings to obtain information, provide input, keep lines of communication open, stay updated and offer sales ideas when appropriate. Keeps current in industry; maintains continuing education for licensure.
Develops annual business plan with input and involvement from the Life Sales Manager to meet goals and determine responsibilities, including new business life sales, quality standards, as well as building outstanding customer relationships. Reviews plan objectives and reassesses strategies to align performance relative to annual sales goals.
Ensures compliance with NCNU and AAA Life and regulations, as well as external regulations

Knowledge/Skills/Abilities

Strong interpersonal, presentation and communication skills needed to interact with staff, members and insureds effectively
Ability to cultivate relationships with peers and staff; educates staff to make referrals to Life Insurance

Agents

Computer skills in basic software applications, and navigating business applications specific to life insurance
Demonstrated skills in selling life insurance and annuities; Skills to develop, track and effectively follow up on leads (preferred)
Strong knowledge in sales techniques, life product line illustrations, features and benefits (preferred)
Demonstrated skills in prospecting and lead generation abilities (preferred)
Bilingual communication skills (preferred)

Education & Experience / Licenses & Certification

High School Diploma or GED
Valid Automobile Operator's License
Active State Resident Life Insurance License
Bachelor's degree in a related area or an equivalent combination of education and experience
(preferred)
1+ years experience in Life Insurance and/or Annuity Sales (preferred)
CLU, ChFC and/or LUTCF Designations (preferred)

Work Environment/Physical Requirements

#LifeSales

Apply Today

Sr. Accounting Analyst

Phoenix, Arizona

SENIOR ACCOUNTING ANALYST

Why Work for us:

· Impact. Play a key role in innovating the future of auto repair while reinventing AAA and the value propositions we deliver to over 6 Million Members.

· Development. Our team is designed to grow business and business leaders. We intend for you to demonstrate your capabilities and leadership skills and earn rapid advancement.

· Recognition. We offer a competitive total compensation package including salary, performance bonus, benefits, and 401(k) company match and discretionary contributions.

· Lifestyle. We do honorable work, and we practice our values: humility, integrity, teamwork, and service.

Our Senior Accounting Analyst will be responsible for a variety of accounting services tasks including account reconciliation, preparing financial exhibits and reports, ensuring compliance with company procedures. Uses professional concepts to complete work and resolve problems of moderate scope and complexity. Role requires in-depth systems knowledge that will enable the individual to take a lead role in the implementation of software tools within the finance function. Conducts and documents operational, product, and financial activities within a business unit, relying on experience and judgment to plan and accomplish goals. Supports overall business strategy and corporate objectives by performing analysis to identify business needs and assist in formulating solutions to business problems or processes.

Essential Functions

• Collects operational and financial data, conducts research and preforms complex analysis.

• Determines possible implications on various departments and offers recommendations for process and system optimization.

• Reviews and analyzes the business units’ operational financial reporting needs.

• Develops and prepares relatively complex Product and Operational reports for management.

• Performs financial variance and trending analysis. Supports findings with research, statistical analysis, rationale, and other related activities for use in management decisions. These include financial and analytical models for decision making.

• Monitors, controls, reconciles and maintains financial activity and balances of accounts. Ensures transactions are posted to proper accounts.

• Identifies, researches and corrects questionable transactions. Ensures sub-systems transactions are recorded correctly and transmitted to the GL correctly.

• May provide complex reconciliations and analyses in preparation of information to support both external and internal audit review and prepares recommendations for changes as needed.

• Provides, acquires and exchanges reconciliation information with business partners. Acts as a liaison and provides coaching to the business partners to facilitate quality of reconciliations.

• Resolves escalated and/or complicated customer inquiries and concerns. Brings unresolved issues to management with recommendation on how to proceed.

• Prepares a variety of management reports and analyses to include summaries of financial transactions, new services or procedures/policies.

• May participate in Accounting Services projects to include the development of new systems, products and entities. Documents processes and procedures for a variety of activities and workflows.

• May act as lead for operational staff. Acts as a resource on more complex processing issues, researching financial discrepancies and escalating customer and vendor concerns as necessary.

Knowledge/Skills/Abilities

• Knowledge of insurance/travel/members business practices and procedures as related to financial accounting and/or statutory requirements

• Knowledge of Generally Accepted Accounting Principles

• Sound analytical and organizational skills

• Sound skills in Workday, Excel, Word and Access

• Excellent oral and written communication skills

• Skills to prepare and present materials to all levels within origination

Education & Experience / Licenses & Certification

• Bachelor's degree with emphasis on Business Administration, Finance or Accounting or equivalent experience

• 5 to 7 years of experience with direct experience as a business systems analyst.

Apply Today

Manager, Marketing Analytics

Walnut Creek, California

AAA NCNU (Northern California, Nevada & Utah) is in growth mode. We’re a stable business with a 100+ year legacy of consumer trust that our teams leverage each day into new ways to create value for our Members. As one of America’s most trusted brands, we are committed to delivering legendary Member experiences.

Manager, Marketing Analytics

We are looking for a Manager, Marketing Analytics to come work with our dynamic team of marketers. The ideal candidate will have these traits and experience:

You are a strategic thinker with a passion for Data and Consumer & Marketing Analytics.

You excel at translating business challenges to analytical frameworks or research designs, and executing on them.
You have rich hands on experience in managing all steps of Consumer Analytics projects (Discovery, Design, Build, Communication, Implementation and Post Implementation Measurement) either on the business or the vendor side.
Your experience includes several of the following practices: Marketing Mix/ Attribution modeling; Direct Response Marketing Analytics, Prospecting/ Look-a-like models, Business analysis, BI reporting, Segmentation/Targeting, Marketing platforms, Data Analytics, Digital/Social Media analysis.
You are an effective team player and a source of inspiration to the people that work with you. At the same time, you enjoy rolling up your sleeves and getting your hands dirty with the analysis.
You have great written and verbal communication skills and can tell a story with use of effective data visualizations.
You keep up to date on emerging data sources, analytics solutions and tools.

Job responsibilities:

You will act as the fundamental driver in the design, development and ongoing execution of marketing analytics solutions in support of Marketing planning, execution and measurement.
Key activities will include - Marketing impact measurement, prospecting and cross-sell target development, Member touch-point optimization, business analysis and business reporting, as well as ad-hoc research priorities.
You will manage, develop and mentor a small team of business analysts and data scientists and will collaborate with stakeholders and business partners across Member Insights, Brand and Product Marketing, Finance, IT, Strategy and other departments.
You will be responsible for managing budgets, schedules, work plans and performance standards

Knowledge/Skills/Abilities

Knowledge of customer analysis methodologies, approaches and tools
Interpersonal communication and political acumen skills, including strong negotiation and problem recognition/avoidance/resolution skills
Strong mathematical skills, analytical/research skills and mastery of statistical techniques to transform raw data into insights
Experience with Multivariate statistical analysis, including regression analysis, decision trees, cluster analysis and/or direct/database marketing analysis
Ability to manage external vendors and contractors
Ability to interact and present to senior management
Bachelor's degree in related area (BA/BS degree in business, statistics, computer science or related discipline)
Advanced degree (MS/MBA) in related area. (preferred)
8 – 10 years Experience in customer analysis and/or research
1-3 years Previous supervisory experience (preferred)

Apply Today

Membership Sales Associate

Clearfield, Utah

Summary

Sales Associates serve our Members by selling and servicing memberships. Team Members in this role are accountable for achieving assigned sales goals while providing an exceptional Member experience. Primary responsibilities include soliciting new membership sales and cross-sales through inbound and outbound calls. Sales Associates thoughtfully assist our Members to acquire, maintain and make the most of their membership in AAA.

Why work for us?

Great starting pay with performance based increases
Commission - ability to earn commission on each sell
Training – You’ll attend a thorough, comprehensive training program
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Annual Incentive Plan – Eligibility to participate in AAA annual bonus plan
Paid Time Off
24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Essential Functions

• Uses sales techniques and product knowledge to identify customer-specific needs to generate new sales to prospective and current Members. Effectively overcomes objections to close the sale.

• Consistently provides a service experience that enhances the Member’s affinity to the AAA brand and results in greater Member satisfaction and loyalty.

Knowledge/Skills/Abilities

• Possesses sales skills effectively employed in the tracking, following up on and closing of assigned leads.

• Knowledge of desktop systems including but not limited to Microsoft Office software applications.

Education & Experience/Licenses & Certification

• High school diploma or GED required.

**Please note that you will be asked to complete a candidate assessment following your application, via email. Your application will not be considered until the assessment has been completed.**

#MOR

Apply Today

Dispatcher

Clearfield, Utah

We're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service.

Why work for us?

Great Pay - $16.75 with additional increases when you hit performance skill blocks.
Training – You’ll attend a thorough, comprehensive, training program
Benefits – Medical, Dental, Vision, wellness program and more!
401k
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan
Paid Time Off – Ten hours per month, ten holidays annually, one floating holiday and 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members
Room for advancement

Essential Functions

Multitask using technology systems to coordinate rescue for AAA Members in need of roadside assistance.
Partner with Territory/Fleet Managers to gain a better understanding of their territory.
Update the information system and keep the member informed of all requested services.

Knowledge/Skills/Abilities

Clear and proficient verbal and written communication even under pressure
Advanced computer, relevant applications, telephone and dispatch/radio skills
Common knowledge of vehicle components and the common reasons for vehicle failure
Demonstrates problem solving and listening skills to evaluate member safety as well as the ability to discern safety issues and respond appropriately
toggle and navigate through multiple applications for simultaneous use
Type 45 WPM

Education & Experience/Licenses & Certification

Two (2) years of experience in a customer contact role
Must be able to work Swing Shift and at least one weekend day

Apply Today

Part-time Member Experience Associate

Concord, California

This is a part time position working 24 hours a week with 8 hour shifts on Friday, Saturday and Monday. A bilingual professional is preferred.

Essential Functions

Exhibits AAA guiding principles and core values
Performs routine sales, service and operational functions for AAA Members including; DMV, cashiering, auto travel, notary and insurance sales support, with expectations for maintaining required standards, policies and procedures
Understands and actively promotes products and services to achieve individual goals in support of meeting organization goals and objectives
Overcomes obstacles that create barriers to Team Member or branch efforts
Identifies process improvement opportunities and proposes solutions
Acts as an agent for change while promoting AAA’s guiding principles and core values

Knowledge/Skills/Abilities

Demonstrates sales and service skills. Able to effectively interact, face-to-face, with new, prospective and existing Members.
Accuracy and comfort handling money, making change, balancing cash drawer.
Good computer skills, proficient in both reading and basic arithmetic.
Good written and verbal communication skills in person and over the phone.
Ability to multitask in response to requests, requirements and Member/Team Member expectations. Ability to accept feedback and correct course as necessary.

Education & Experience / Licenses & Certification

High school diploma or GED required
Two years sales or customer service experience
Experience working with sales and service standards and goals
Current & valid Driver's License with clean history may be required
Bonding and fingerprinting may be required
P&C Licensing may also be required
Bilingual preferred

Work Environment/Physical Requirements

Works in a variety of office environments where standing, walking or sitting at a desk, table or computer workstation may

be required for extended periods of time. May travel by car, plane or other form of transportation to attend business meetings or conferences. May be required to work in one or more locations in a defined service area. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

#MEASales

Apply Today

Member Experience Associate

Oakland, California

This position will focus on DMV transactions at first. Bilingual skills are a plus!

Essential Functions

Exhibits AAA guiding principles and core values
Performs routine sales, service and operational functions for AAA Members including; DMV, cashiering, auto travel, notary and insurance sales support, with expectations for maintaining required standards, policies and procedures
Understands and actively promotes products and services to achieve individual goals in support of meeting organization goals and objectives
Overcomes obstacles that create barriers to Team Member or branch efforts
Identifies process improvement opportunities and proposes solutions
Acts as an agent for change while promoting AAA’s guiding principles and core values

Knowledge/Skills/Abilities

Demonstrates sales and service skills. Able to effectively interact, face-to-face, with new, prospective and existing Members.
Accuracy and comfort handling money, making change, balancing cash drawer.
Good computer skills, proficient in both reading and basic arithmetic.
Good written and verbal communication skills in person and over the phone.
Ability to multitask in response to requests, requirements and Member/Team Member expectations. Ability to accept feedback and correct course as necessary.

Education & Experience / Licenses & Certification

High school diploma or GED required
Two years sales or customer service experience
Experience working with sales and service standards and goals
Current & valid Driver's License with clean history may be required
Bonding and fingerprinting may be required
P&C Licensing may also be required

Work Environment/Physical Requirements

Works in a variety of office environments where standing, walking or sitting at a desk, table or computer workstation may

#MEASales

Apply Today

Insurance Sales Agent

Clearfield, Utah

Insurance Sales Agents serve our Members by selling them Property & Casualty Insurance. They are accountable for achieving sales goals while providing an exceptional experience for our Members. Furthermore they are confident in soliciting new business through inbound and outbound calls

Why work for us?

$15.00 hourly paid training.
Great incentive plan- Starting wage $15.00 hourly
Commission - ability to earn commission on each sale
Training – You’ll attend a thorough, comprehensive training program
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Annual Incentive Plan – Eligibility to participate in AAA annual bonus plan
Paid Time Off
24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members
Onsite Gym and Bistro

Essential Functions

Using sales techniques to generate new sales to prospective and current Members
Effectively overcoming objections to close the sale
Utilizing tools to recommend appropriate products and related coverage, quote, bind and issue policies
Proactively soliciting new sales by handling inbound and outbound calls, working marketing lists, and is comfortable cross/up-selling Members

Knowledge/Skills/Abilities

Possesses sales skills effectively employed in the tracking, following up on and closing of assigned leads
Loves our insurance products, selling, and genuinely connecting with Members
Is motivated to achieve sales goals

Education & Experience/Licenses & Certification

High school diploma or GED required. Bachelor's degree in relevant field preferred.
1 to 3 years of sales experience required. Insurance industry and/or call center work experience preferred.
Ability to acquire the active and unrestricted state issued license(s) required to place property and casualty insurance within thirty (30) calendar days of hire. Active required license(s) in CA, NV and UT preferred.

#IASales

#MOR

Apply Today

Insurance Sales Agent

Phoenix, Arizona

Why work for us?

Paid Training- $15.00 hourly
Generous commission and bonus plan
Licensing Assistance
Training – You’ll attend a thorough, comprehensive, three week training program.
No Overhead Costs – W-2 structure with dedication space in a AAA Arizona branch
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 4% of pay
Annual Incentive Plan – Eligibility to participate in AAA Arizona annual bonus plan
Paid Time Off – Ten hours per month, ten holidays annually, 24 hours per year

Essential Functions

Uses sales techniques and strong product knowledge to identify customer-specific needs to generate new sales, retain existing insureds and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.
Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Agent’s manager.
Conduct insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.
Establishes rapport with the insured that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.
Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.
Responds to customer inquiries and requests relating to insurance products and membership.
Researches and resolves complex customer service issues. Often assists the insured in initiating the first notice of loss on claims.

Knowledge/Skills/Abilities

Strong sales skills with a history of effectively developing, tracking, following up on and closing leads.
Advanced consultative selling techniques utilizing thorough product knowledge.
Knowledge of desktop systems including but not limited to Microsoft Office software applications.

Education & Experience/Licenses & Certification

High school diploma or GED required. Bachelor's degree in a relevant field preferred.
1 year of sales or experience with the insurance industry preferred
1-3 years of customer service experience

#IA

#MOR

Apply Today

Shift Lead

Las Vegas, Nevada

Essential Functions

Responsible for oversight of shop operations to include inspecting/maintaining of company vehicles/ equipment for safe and efficient operation, battery inventory processes, administrative duties/reports and coordination of scheduling/dispatching
Coaching and development of employees, to include training, performance management and the corrective action process
Driving and operating the full range of service vehicles (i.e. loading/towing vehicles, flat tire changes, lock-out, fuel delivery services, etc.) for increased
Productivity gains and contribution to business results, to include knowledge sharing/coaching/
training of peers; utilizing on-board computer, radio communications and mapping systems
On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving
Managing and maintenance of damages tracking system and coordination of resolution for customer complaints
Education and training. I.E.: AAA Compliance Training, RPST,TSAAC, Lock-out, PSP, Battery
Service Training

Knowledge/Skills/Abilities

Ability to drive a manual/automatic shift vehicle
Ability to ride a bicycle at a skilled level.
Ability to act in the role of a leader, to include coaching, mentoring and training
Superior customer service skills and the ability to interact with a wide-range of people
Proficient automotive knowledge
Proven computer knowledge and familiarity with Microsoft Office Suite
Proven math skills and analytical ability
Ability to communicate effectively, including proficiency with delivering presentations and conducting meetings
Bilingual communication skills (preferred)

Education & Experience / Licenses & Certification

• High School Diploma or GED equivalent

• 8+ years Experience operating a motor vehicle with a valid driver's license

• Vocational technical automotive training/certification or equivalent experience (preferred)

• ASE (Automotive Service Excellence) certification (preferred)

Work Environment/Physical Requirements

If needed for identification purposes, a photograph may be obtained after an offer of employment is made and accepted. Service Providers are required to provide a photograph for identification purposes.

Competency

Customer Centricity (Proficient)

Interpersonal Savvy (Proficient)

Time Management (Proficient)

Decision Making (Proficient)

Leadership Credibility (intermediate)

Apply Today

Insurance Associate

San Jose, California

AAA has immediate opportunities for motivated individuals to join our team of Insurance Sales Associates.

Why work for us?

Paid Training: $23.00 hourly paid training. Extensive training program will help ensure a seamless transition into an Insurance Agent position.
Licensing Assistance: AAA provides/ will reimburse the costs of licensure
Advancement Opportunities: Opportunity to advance within the first 90 days
No Overhead Costs: W-2 structure with dedication space in a AAA NCNU branch
Compensation: Generous commission structure with the ability to earn commission on every policy.
Benefits: Medical, Dental, Vision, wellness program and more!
401k Matching: $1 for $1 company match up to 6% of pay
Annual Incentive Plan: Eligibility to participate in AAA NCNU annual bonus plan
Paid Time Of: 17 days of PTO your first year + 9 Holidays annually
Community Impact: 24 hours provided per year designated for Volunteer work.
Collaborative Environment: AAA will value your contribution to providing exceptional service to our members

Job Summary

Insurance Associates serve our Members by selling them the Property & Casualty and Roadside Assistance insurance that meets the Member’s needs. Individuals in this role are accountable for achieving assigned sales goals while providing an exceptional Member experience. Primary responsibilities include soliciting new business, serving existing insured Members, and retaining policies. Insurance Associates participate in promotions, events, marketing activities, and the cross-sell of AAA insurance products. Insurance Associates are professionals who guide our Members in the purchase of appropriate products and coverage under managerial supervision.

Essential Functions

Uses sales techniques and strong product knowledge to identify customer-specific needs to generate new sales, retain existing insureds and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.
Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Agent’s manager.
Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.
Establishes rapport with the insured that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.
Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.
Responds to customer inquiries and requests relating to insurance products and membership.
Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.
Responds to customer inquiries and requests relating to insurance products and membership.
Researches and resolves complex customer service issues. Often assists the insured in initiating the first notice of loss on claims

Education & Experience/Licenses & Certification

High school diploma or GED required. Bachelor's degree in a relevant field preferred.
2 to 4 years of sales experience preferred.
Insurance industry experience or knowledge preferred.
Knowledge of desktop systems including but not limited to Microsoft Office software applications.
Ability to acquire an unrestricted state issued license(s) required to place property and casualty insurance within forty-five (45) calendar days of hire. Active required license(s) preferred.

#IASales

Apply Today

Hired Security System Installers

Scottsdale, Arizona

AAA recently acquired SAFE Security and Safeguard with the vision to become the most trusted smart home security brand in this industry. With your help, we aspire to provide the same peace of mind at home as we have provided on the roads for the last 100 years.

SAFEGUARD IS HIRING!

Safeguard Security Is Holding A Job Fair for Residential Security System Installers

Date: Saturday, April 27th 2019 from 10:00am-3:00pm

Location: 8454 N. 90th St., Scottsdale, AZ 85258

Please pre-register by applying today or walk-ins welcome!

Bring a copy of your resume and dress for success for an opportunity to meet directly with hiring managers.

Safeguard has been protecting Arizona families and businesses for over 50 years. We are Arizona's largest locally-operated security provider, and we prove every day that we love being there for our clients.

WHY SAFEGUARD?

Hourly pay with incentive plans
Exceptional benefits
Excellent PTO and holiday plans
A free AAA Membership and numerous employee discounts
Full training

WHAT YOU'LL DO:

Provide legendary customer service to all of our customers during your daily interactions
Install new and replacement security systems in customers’ homes; this may include wiring, panels, audio/ video, CCTV systems and other electrical apparatuses while working with a maximum of 240 volts. This includes working with electrical equipment and hand tools
Providing consultative selling and offering solutions to our customers
Maintaining a high-level of safety at all times

WHAT YOU'VE DONE:

1+ years of experience delivering legendary customer service
Experience in consultative sales or offering product and service solutions
Possess a valid Arizona driver’s license and current 39 month driving record
Ability to install low voltage security systems and have a high attention to detail
Knowledge of security systems / CCTV such as Honeywell, alarm.com and others is a plus
National Electrical Code (NEC) is a plus

TRAINING WILL BE PROVIDED!

Working Environment/Physical Requirements:

The position requires both field and office time. Physical requirements include walking new and existing commercial and residential sites in various stages of construction, climbing ladders/stairs, lifting (up to 50 pounds), working in outdoor weather conditions, sitting, driving to job sites, use of typical hand and electrical tools.

Apply Today

Fire Alarm Technician

Scottsdale, Arizona

Automotive Glass Technician

Tucson, Arizona

Major duties, responsibilities, & expectations

Perform mobile and fixed site removal and installation of auto glass, and glass repairs. Utilizes hand and power tools to remove moldings, wipers, mirrors, windshields, door glass, and back glass minimizing any vehicle damage that could occur. Glass repair and replacement will be completed per industry / AAA specifications.
Review daily auto glass jobs itinerary and ensure that replacement glass has arrived in good condition from supplier and additional parts / items for installations are on hand. Technician will communicate with Auto Glass Supervisor, CSR's, and suppliers to resolve any discrepancies.
Responsible to provide outstanding level of member / customer satisfaction and will represent AAA in a professional manner. Work closely with Auto Glass Supervisors and CSR's to quickly resolve any service / quality issues.
Responsible to maintain a clean and safe work environment and adhere to OSHA safety and compliance standards. Responsible to report accidents and injuries immediately to supervisor and communicate unsafe situations to prevent accidents
May perform other duties as assigned.

Education and/or Experience:

High School diploma or GED required
3-5 years experience
Valid AZ drivers license and current 39 month driving record
National Glass Association (NGA) certification desired. Required to obtain NGA certification within 60 days of employment or as determined by management.

PHYSICAL DEMANDS:

Required by the Americans with Disabilities Act (ADA).
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions o this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk and hear, required to sit, occasionally required to stand and walk; use and to finger, handle, or feel; and reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, peripheral vision and the ability to focus. Must be able to lift and or move up to 100 pounds. Required to sit or stand for extended periods of time and must be able to walk, climb, balance, stoop, kneel, crouch, and crawl. Must be able to work in severe weather conditions. May drive up to 300 miles per day.

#Automotive

Apply Today

AAA Hiring Event for Tow and Light/Battery Service Drivers

Oakland, California

AAA Club Owned Fleet Open House Hiring Event!!

Pre-register by applying below

Date: Thursday, October 24th, from 10:00am-2:00pm

Location: 3400 Ettie Street Oakland, CA 94608

Please pre-register by applying today!

Walk-ins welcome!

Be sure to bring a copy of your resume and dress for success for an opportunity to meet directly with hiring managers.

Why work for us?

Great Pay - $21.96/hour + a 5% increase at 6 months
Training – You’ll attend a thorough, comprehensive, three week training program
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan
Paid Time Off – Ten hours per month, ten holidays annually, one floating holiday and 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

We are looking for candidates with:

Excellent customer service skills!
Flexibility to work swing shift and weekends
Ability to drive a manual/automatic shift vehicle
Customer service skills and the ability to interact with a wide-range of people
Basic automotive knowledge and at least 6 years’ experience operating a motor vehicle with a valid driver's license
Basic computer knowledge
Bilingual communication skills a plus
High School Diploma or GED equivalent required
Vocational technical automotive training/certification or equivalent experience (preferred)

Essential Functions

Driving and operating a service vehicle (i.e. loading/towing vehicles, flat tire changes, lock-out, fuel delivery services, etc.)
On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving
Utilizing on-board computer, radio communications, and mapping systems
Completion of daily paperwork (i.e. call-logs, battery invoices, cash receipts, etc.)
Inspecting and submitting maintenance reports of company vehicles for safe and efficient operation
Education and training. I.E.: AAA Compliance Training, RPST,TSAAC, Lock-out, PSP, Battery Service Training

Work Environment/Physical Requirements

Works outdoors at vehicle sites when servicing vehicles. Lifting and carrying tires and parts, weighing up to 50 pounds, several times a day; bending, kneeling and stooping as required for service calls. Works in all weather and all traffic conditions. Vehicle recovery sites may be wet, messy and hazardous. Service Providers are required to provide a photograph for identification purposes.

#ERS Driver

#Chi

Apply Today

Smart Home Team Lead

This position is responsible for supervising functions and/or Team Members as assigned by the Manager of Customer Experience. Responsible for monitoring Team Members, providing feedback, serving as product expert, sharing best practices, coaching behaviors, and guiding Team Members to success while also manage scheduling and schedule adherence for their assigned team. Additionally, this individual will provide call support to load-balance during peak inbound call volume while providing legendary AAA Smart Home experiences.

Job Description

Essential Functions:

Provides daily direction and communication to Team Members to ensure Member inquiries and concerns are resolved in a timely, efficient and knowledgeable manner.
With Learning & Development team, create training material and trains and coaches Team Members.
Meets with Team Members on a regular basis to provide performance feedback.
Supervises departmental work activities and ensures scheduling adherence to achieve business objectives.
Responsible for goal setting, on-going performance feedback and evaluation and documentation of performance for team
Monitors, audits and reports daily team and individual performance statistics and provides efficiency improvement recommendations to management.
Assists in the development, updating and implementation of disciplined operating practices.
Participates in the recruitment process of potential Team Members including but not limited to screening applicants, interviewing, and employment decision.
Ensures team is in compliance with policies, procedures, standards and regulations. Keeps management informed of issues.
Assists in managing department expenses (e.g. overtime, rewards & recognition, travel, meal, office supplies).
Manages Member Escalations.
Responds to Member emails and phone calls.
Maintains knowledge of smart home industry and serves as subject matter expert.
Monitors and clears phone queues.
Coordinates work tickets with Field Service Technicians.
Performs other related duties as assigned.

Knowledge/Skills/Abilities:

Leadership capability of direct and non-direct reports
Mobile Application Usability Expert
Strong written and verbal communication
Strong computer skills, including proficiency with MS Office applications (Word, Excel, PowerPoint)
Bilingual communication skills (Preferred)
In-depth knowledge of Sharing Economy (Preferred)
Operations management experience (Preferred)
Knowledge of AAA products and systems (Preferred)

Education & Experience / Licenses & Certification

Customer/Member service experience
Supervisory experience in service industry. Comparable experience in a team lead capacity may also be considered. (Preferred)
Bachelor’s Degree Preferred
High School Diploma or GED required
Valid Driver's License Work Environment/Physical Requirements
Entire work time is conducted in an office setting
Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.
Must be able to understand and follow complex instructions

#SAFE

Apply Today

Insurance Sales Associate

Hollister, California

AAA has immediate opportunities for motivated individuals to join our team of Insurance Sales Associates.

Why work for us?

Paid Training: $20.00 hourly paid training. Extensive training program will help ensure a seamless transition into an Insurance Agent position
Licensing Assistance: AAA will reimburse the costs of licensure
Advancement Opportunities: Opportunity to advance within the first 90 days
No Overhead Costs: W-2 structure with dedicated space in a AAA NCNU branch
Compensation: Generous commission structure with the ability to earn commission on every policy
Benefits: Medical, Dental, Vision, wellness program and more!
401k Matching: $1 for $1 company match up to 6% of pay
Annual Incentive Plan: Eligibility to participate in AAA NCNU annual bonus plan
Paid Time Of: 17 days of PTO your first year + 9 Holidays annually
Community Impact: 24 hours provided per year designated for Volunteer work
Collaborative Environment: AAA will value your contribution to providing exceptional service to our members

Job Summary

Insurance Associates serve our Members by selling them the Property & Casualty Insurance that meets their needs. Individuals in this role are accountable for achieving assigned sales goals while providing an exceptional Member experience. Primary responsibilities include soliciting new business, serving existing insured Members, and retaining policies. Insurance Associates participate in promotions, events, marketing activities, and the cross-selling of AAA insurance products. Insurance Associates are professionals who guide our Members in the purchase of appropriate products and coverage under managerial supervision.

Essential Functions

Uses sales techniques and strong product knowledge to identify customer-specific needs to generate new sales, retain existing insureds and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.
Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Agent’s manager.
Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.
Establishes rapport with the insured that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.
Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.
Responds to customer inquiries and requests relating to insurance products and membership.
Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.
Responds to customer inquiries and requests relating to insurance products and membership.
Researches and resolves complex customer service issues. Often assists the insured in initiating the first notice of loss on claims

Experience & Licenses/Certifications

2 to 4 years of sales experience preferred.
Insurance industry experience or knowledge preferred.
Knowledge of desktop systems including but not limited to Microsoft Office software applications.
Ability to acquire an unrestricted state issued license(s) required to place property and casualty insurance. Active required license(s) preferred.

#IA

Apply Today

Branch Team Lead

Menlo Park, California

Essential Functions

Champions and exhibits guiding principles and core values of AAA
Supports the recruiting, training, onboarding and scheduling of Branch Team Members
Supports Team Member goal setting, Team performance feedback, training, evaluation and performance documentation.
Supports Individual Team Member Development plan implementation
Champion of Team Engagement, and Community Impact participation
Drives for results through direct sales and supervision of assigned branch to achieve assigned goals
Supports building a performance organization with heart through efficient performance management, setting clear performance and career development expectations, and acting on tough performance issues early with managerial courage

Pulls and distributes sales reports for tracking and performance measurement
Assumes responsibility of the branch in absence of manager
Ensures compliance with AAA policies, procedures, standards and regulations
Coordinates scheduling of facility requests within assigned budgets for the branch, including but not limited to: security, office supply, and building maintenance

Knowledge/Skills/Abilities

Excellent written and verbal communication skills
Demonstrated track record of successful business decision making, planning, and problem solving

Highly developed leadership skills, quantitative and analytical skills with a proven ability to make data-driven decisions
Ability to work cross-functionally across many business units and functions
Excellent planning and project management skills
Strong change management skills and the ability to operate in an environment of ambiguity
Broad knowledge of Property & Casualty insurance, membership sales and service, and branch operations including industry trends, key drivers of business revenue
Outstanding sales and Member service skills and the ability to transfer these skills to others
Strong computer skills, including proficiency with the Google Apps Suite (Sheets, Docs, Drive, Slides)

Education & Experience / Licenses & Certification

• High School Diploma or GED required

• Bachelor Degree in related field preferred

• Valid Driver's License

• P&C License ( Preferred)

• 2-3 yrs. supervisory experience in travel, retail sales, insurance or service industry

• Demonstrated experience exceeding individual goals while driving others to exceed goals.

Work Environment/Physical Requirements

Apply Today

Mobile Patrol Officer

Scottsdale, Arizona

"AAA acquired SAFE Security and Safeguard with the vision to become the most trusted smart home security brand in this industry. With your help, we aspire to provide the same peace of mind at home as we have provided on the roads for the last 100 years."

Safeguard Security is looking for Mobile Patrol Officers to join the team! We have multiple shift positions open with opportunities for overtime!

Responsibilities

Alarm Verification - promptly respond to alarms in your designated area prompted by our onsite monitoring facility
Vacation Service - check homes and provide preauthorized requested service for a period when the client is away from home
Patrol Accounts - check accounts daily/nightly as contracted with customers
Maintain regular records and effectively communicate with dispatch, customers, etc.
Safe and courteous operation of the designated patrol vehicle observing all state and municipal traffic laws; all traffic rules specified by the bylaws of the any community which you may enter; and all traffic and vehicle operation rules of Safeguard Security & Communications, Inc.;
Proper maintenance of the designated patrol vehicle, e.g. routine, scheduled, preventive or corrective maintenance, vacuuming, car washes, etc.
Responding to burglar alarms at businesses and residences while following all prescribed procedures and instructions
Completion of daily assigned tasks, e.g. red-tag checks, interior checks, initial interior checks, spot checks, courtesy patrols, etc.
Completion, without exception, of unique duties as assigned for your designated beat and shift
Keeping the Patrol Division Supervisor informed of all problems, unique situations, etc. that occur on your shift
Entering all pertinent and necessary information into Silvertrac
Operation of KNOX KeySecure Boxes
Proper preparation of Incident reports to include content, numbering and logging
Proper use, completion and submission of all forms associated with patrol activities and/or duties
Assisting the Patrol Division Supervisors and/or Patrol Division Operations Supervisor with coverage of open shifts within the Division

Qualifications

Must be at least 21 years old
Must obtain a valid and current Arizona Security Card Certification (Guard Card)
Ability to communicate clearly and effectively in English (both written and oral)
Must have a phone (home or cell)
Must have a friendly demeanor and great customer service skills
Must possess a valid AZ driver's license with a clean driving record of 3+ years
Be a high school graduate or have a GED
Possess effective customer service skills
Have a neat and professional appearance
Have reliable transportation
Must be able to pass a full criminal and background check, and drug test

Work Location Scottsdale, Arizona

Type of position Full time, Variety of shifts

Compensation: $13/hr

What we offer; Medical, Dental Vision, 401k Match at 3%, AAA Membership, Vacation, PTO.

#CIN

Apply Today

Outside Sales Insurance Agent

Scottsdale, Arizona

Why work for us?

Training – You’ll attend a thorough, comprehensive, two week training program at our Phoenix headquarters
No Overhead Costs – W-2 structure with available space in a AAA Arizona Branch when available
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 4% of pay
Annual Incentive Plan – Eligibility to participate in AAA Arizona annual bonus plan
Paid Time Off – Accrual of 17 PTO days per year, nine holidays annually, and 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Responsibilities:

Quote and write personal and commercial lines insurance (auto, homeowner's, life).
Prospect within the community to develop new insurance business and create brand presence. Prospect from various resources.
Required to meeting or exceed sales goals set by management
Provide customer service to insurance clients.
Employees are required to support the lead generation initiative by providing qualified leads to other business lines of AAA Arizona that include Travel and Automotive.
Maintain records, logs and files according to department and club guidelines. Demonstrate thorough and competent skills in both industry and Club computerized systems.
May perform other duties as assigned.

Qualifications:

Minimum 3 years of experience independently selling Home and Auto Insurance required. Experience selling Life Insurance a plus.
Valid Arizona Property and Casualty Insurance License
Valid Arizona driver's license

#IA

Apply Today

Insurance Sales Associate

Fresno, California

AAA has immediate opportunities for motivated individuals to join our team of Insurance Sales Associates.

Why work for us?

Paid Training: $20.49 hourly paid training. Extensive training program will help ensure a seamless transition into an Insurance Agent position.
Licensing Assistance: AAA provides/ will reimburse the costs of licensure
Advancement Opportunities: Opportunity to advance within the first 90 days
No Overhead Costs: W-2 structure with dedication space in a AAA NCNU branch
Compensation: Generous commission structure with the ability to earn commission on every policy.
Benefits: Medical, Dental, Vision, wellness program and more!
401k Matching: $1 for $1 company match up to 6% of pay
Annual Incentive Plan: Eligibility to participate in AAA NCNU annual bonus plan
Paid Time Of: 17 days of PTO your first year + 9 Holidays annually
Community Impact: 24 hours provided per year designated for Volunteer work.
Collaborative Environment: AAA will value your contribution to providing exceptional service to our members

Job Summary

Essential Functions

Uses sales techniques and strong product knowledge to identify customer-specific needs to generate new sales, retain existing insureds and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.
Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Agent’s manager.
Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.
Establishes rapport with the insured that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.
Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.
Responds to customer inquiries and requests relating to insurance products and membership.
Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.
Responds to customer inquiries and requests relating to insurance products and membership.
Researches and resolves complex customer service issues. Often assists the insured in initiating the first notice of loss on claims

Education & Experience/Licenses & Certifications

High school diploma or GED required. Bachelor's degree in a relevant field preferred.
2 to 4 years of sales experience preferred.
Insurance industry experience or knowledge preferred.
Knowledge of desktop systems including but not limited to Microsoft Office software applications.
Ability to acquire an unrestricted state issued license(s) required to place property and casualty insurance within forty-five (45) calendar days of hire. Active required license(s) preferred.

#IASales

Apply Today

Insurance Associate

Daly City, California

AAA has immediate opportunities for motivated individuals to join our team of Insurance Sales Associates.

Why work for us?

Paid Training: $23.00 during our the training period. Extensive training program will help ensure a seamless transition into an Insurance Agent position.
Licensing Assistance: AAA provides/ will reimburse the costs of licensure
Advancement Opportunities: Opportunity to advance within the first 90 days
No Overhead Costs: W-2 structure with dedication space in a AAA NCNU branch
Compensation: Generous commission structure with the ability to earn commission on every policy.
Benefits: Medical, Dental, Vision, wellness program and more!
401k Matching: $1 for $1 company match up to 6% of pay
Annual Incentive Plan: Eligibility to participate in AAA NCNU annual bonus plan
Paid Time Of: 17 days of PTO your first year + 9 Holidays annually
Community Impact: 24 hours provided per year designated for Volunteer work.
Collaborative Environment: AAA will value your contribution to providing exceptional service to our members

Job Summary

Essential Functions

Uses sales techniques and strong product knowledge to identify customer-specific needs to generate new sales, retain existing insureds and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.
Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Agent’s manager.
Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.
Establishes rapport with the insured that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.
Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.
Responds to customer inquiries and requests relating to insurance products and membership.
Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.
Responds to customer inquiries and requests relating to insurance products and membership.
Researches and resolves complex customer service issues. Often assists the insured in initiating the first notice of loss on claims

Education & Experience/Licenses & Certification

High school diploma or GED required. Bachelor's degree in a relevant field preferred.
2 to 4 years of sales experience preferred.
Insurance industry experience or knowledge preferred.
Knowledge of desktop systems including but not limited to Microsoft Office software applications.
Ability to acquire an unrestricted state issued license(s) required to place property and casualty insurance within forty-five (45) calendar days of hire. Active required license(s) preferred.

#IASales

Apply Today

Insurance Associate

Milpitas, California

AAA has immediate opportunities for motivated individuals to join our team of Insurance Sales Associates.

Why work for us?

Paid Training: $23.00 during our the training period. Extensive training program will help ensure a seamless transition into an Insurance Agent position.
Licensing Assistance: AAA provides/ will reimburse the costs of licensure
Advancement Opportunities: Opportunity to advance within the first 90 days
No Overhead Costs: W-2 structure with dedication space in a AAA NCNU branch
Compensation: Generous commission structure with the ability to earn commission on every policy.
Benefits: Medical, Dental, Vision, wellness program and more!
401k Matching: $1 for $1 company match up to 6% of pay
Annual Incentive Plan: Eligibility to participate in AAA NCNU annual bonus plan
Paid Time Of: 17 days of PTO your first year + 9 Holidays annually
Community Impact: 24 hours provided per year designated for Volunteer work.
Collaborative Environment: AAA will value your contribution to providing exceptional service to our members

Job Summary

Essential Functions

Uses sales techniques and strong product knowledge to identify customer-specific needs to generate new sales, retain existing insureds and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.
Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Agent’s manager.
Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.
Establishes rapport with the insured that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.
Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.
Responds to customer inquiries and requests relating to insurance products and membership.
Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.
Responds to customer inquiries and requests relating to insurance products and membership.
Researches and resolves complex customer service issues. Often assists the insured in initiating the first notice of loss on claims

Education & Experience/Licenses & Certification

High school diploma or GED required. Bachelor's degree in a relevant field preferred.
2 to 4 years of sales experience preferred.
Insurance industry experience or knowledge preferred.
Knowledge of desktop systems including but not limited to Microsoft Office software applications.
Ability to acquire an unrestricted state issued license(s) required to place property and casualty insurance within forty-five (45) calendar days of hire. Active required license(s) preferred.

#IASales

Apply Today

Member Experience Associate

Daly City, California

Essential Functions

Exhibits AAA guiding principles and core values
Performs routine sales, service and operational functions for AAA Members including; DMV, cashiering, auto travel, notary and insurance sales support, with expectations for maintaining required standards, policies and procedures
Understands and actively promotes products and services to achieve individual goals in support of meeting organization goals and objectives
Overcomes obstacles that create barriers to Team Member or branch efforts
Identifies process improvement opportunities and proposes solutions
Acts as an agent for change while promoting AAA’s guiding principles and core values

Knowledge/Skills/Abilities

Demonstrates sales and service skills. Able to effectively interact, face-to-face, with new, prospective and existing Members.
Accuracy and comfort handling money, making change, balancing cash drawer.
Good computer skills, proficient in both reading and basic arithmetic.
Good written and verbal communication skills in person and over the phone.
Ability to multitask in response to requests, requirements and Member/Team Member expectations. Ability to accept feedback and correct course as necessary.

Education & Experience / Licenses & Certification

High school diploma or GED required
Two years sales or customer service experience
Experience working with sales and service standards and goals
Current & valid Driver's License with clean history may be required
Bonding and fingerprinting may be required
P&C Licensing may also be required

Work Environment/Physical Requirements

Works in a variety of office environments where standing, walking or sitting at a desk, table or computer workstation may

#MEASales

Apply Today

Insurance Associate

Hayward, California

AAA has immediate opportunities for motivated individuals to join our team of Insurance Sales Associates.

Why work for us?

Paid Training: $23.00 during our the training period. Extensive training program will help ensure a seamless transition into an Insurance Agent position.
Licensing Assistance: AAA provides/ will reimburse the costs of licensure
Advancement Opportunities: Opportunity to advance within the first 90 days
No Overhead Costs: W-2 structure with dedication space in a AAA NCNU branch
Compensation: Generous commission structure with the ability to earn commission on every policy.
Benefits: Medical, Dental, Vision, wellness program and more!
401k Matching: $1 for $1 company match up to 6% of pay
Annual Incentive Plan: Eligibility to participate in AAA NCNU annual bonus plan
Paid Time Of: 17 days of PTO your first year + 9 Holidays annually
Community Impact: 24 hours provided per year designated for Volunteer work.
Collaborative Environment: AAA will value your contribution to providing exceptional service to our members

Job Summary

Essential Functions

Uses sales techniques and strong product knowledge to identify customer-specific needs to generate new sales, retain existing insureds and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.
Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Agent’s manager.
Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.
Establishes rapport with the insured that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.
Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.
Responds to customer inquiries and requests relating to insurance products and membership.
Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.
Responds to customer inquiries and requests relating to insurance products and membership.
Researches and resolves complex customer service issues. Often assists the insured in initiating the first notice of loss on claims

Education & Experience/Licenses & Certification

High school diploma or GED required. Bachelor's degree in a relevant field preferred.
2 to 4 years of sales experience preferred.
Insurance industry experience or knowledge preferred.
Knowledge of desktop systems including but not limited to Microsoft Office software applications.
Ability to acquire an unrestricted state issued license(s) required to place property and casualty insurance within forty-five (45) calendar days of hire. Active required license(s) preferred.

#IASales

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Insurance Associate

Newark, California

AAA has immediate opportunities for motivated individuals to join our team of Insurance Sales Associates.

Why work for us?

Paid Training: $23.00 during our the training period. Extensive training program will help ensure a seamless transition into an Insurance Agent position.
Licensing Assistance: AAA provides/ will reimburse the costs of licensure
Advancement Opportunities: Opportunity to advance within the first 90 days
No Overhead Costs: W-2 structure with dedication space in a AAA NCNU branch
Compensation: Generous commission structure with the ability to earn commission on every policy.
Benefits: Medical, Dental, Vision, wellness program and more!
401k Matching: $1 for $1 company match up to 6% of pay
Annual Incentive Plan: Eligibility to participate in AAA NCNU annual bonus plan
Paid Time Of: 17 days of PTO your first year + 9 Holidays annually
Community Impact: 24 hours provided per year designated for Volunteer work.
Collaborative Environment: AAA will value your contribution to providing exceptional service to our members

Job Summary

Essential Functions

Uses sales techniques and strong product knowledge to identify customer-specific needs to generate new sales, retain existing insureds and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.
Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Agent’s manager.
Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.
Establishes rapport with the insured that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.
Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.
Responds to customer inquiries and requests relating to insurance products and membership.
Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.
Responds to customer inquiries and requests relating to insurance products and membership.
Researches and resolves complex customer service issues. Often assists the insured in initiating the first notice of loss on claims

Education & Experience/Licenses & Certification

High school diploma or GED required. Bachelor's degree in a relevant field preferred.
2 to 4 years of sales experience preferred.
Insurance industry experience or knowledge preferred.
Knowledge of desktop systems including but not limited to Microsoft Office software applications.
Ability to acquire an unrestricted state issued license(s) required to place property and casualty insurance within forty-five (45) calendar days of hire. Active required license(s) preferred.

#IASales

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Member Experience Associate

Henderson, Nevada

Why work for us?

Benefits – Access to Medical, Dental, and Vision program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Annual Incentive Plan – Eligibility to participate in AAA annual bonus plan
Paid Time Off – Accrual of 17 PTO days your first year, nine paid holidays annually, and 24 hours earmarked for volunteer activities

Essential Functions:

Exhibits AAA guiding principles and core values
Performs routine sales, service and operational functions for AAA Members including; DMV, cashiering, auto travel, notary and insurance sales support, with expectations for maintaining required standards, policies and procedures
Understands and actively promotes products and services to achieve individual goals in support of meeting organization goals and objectives
Overcomes obstacles that create barriers to Team Member or branch efforts
Identifies process improvement opportunities and proposes solutions
Acts as an agent for change while promoting AAA’s guiding principles and core values

Knowledge/Skills/Abilities:

Demonstrates sales and service skills. Able to effectively interact, face-to-face, with new, prospective and existing Members.
Accuracy and comfort handling money, making change, balancing cash drawer.
Good computer skills, proficient in both reading and basic arithmetic.
Good written and verbal communication skills in person and over the phone.
Ability to multitask in response to requests, requirements and Member/Team Member expectations. Ability to accept feedback and correct course as necessary.

Experience & Licenses/Certifications:

Two years of sales or customer service experience required
Experience working with sales and service standards and goals
Current & valid Driver's License with clean history may be required
Bonding and fingerprinting may be required
P&C Licensing preferred

Work Environment/Physical Requirements:

#MEA

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Insurance Sales Associate

Madera, California

AAA has immediate opportunities for motivated individuals to join our team of Insurance Sales Associates.

Why work for us?

Paid Training: $20.49 hourly paid training. Extensive training program will help ensure a seamless transition into an Insurance Agent position.
Licensing Assistance: AAA provides/ will reimburse the costs of licensure
Advancement Opportunities: Opportunity to advance within the first 90 days
No Overhead Costs: W-2 structure with dedication space in a AAA NCNU branch
Compensation: Generous commission structure with the ability to earn commission on every policy.
Benefits: Medical, Dental, Vision, wellness program and more!
401k Matching: $1 for $1 company match up to 6% of pay
Annual Incentive Plan: Eligibility to participate in AAA NCNU annual bonus plan
Paid Time Of: 17 days of PTO your first year + 9 Holidays annually
Community Impact: 24 hours provided per year designated for Volunteer work.
Collaborative Environment: AAA will value your contribution to providing exceptional service to our members

Job Summary

Essential Functions

Uses sales techniques and strong product knowledge to identify customer-specific needs to generate new sales, retain existing insureds and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.
Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Agent’s manager.
Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.
Establishes rapport with the insured that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.
Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.
Responds to customer inquiries and requests relating to insurance products and membership.
Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.
Responds to customer inquiries and requests relating to insurance products and membership.
Researches and resolves complex customer service issues. Often assists the insured in initiating the first notice of loss on claims

Education & Experience/Licenses & Certifications

High school diploma or GED required. Bachelor's degree in a relevant field preferred.
2 to 4 years of sales experience preferred.
Insurance industry experience or knowledge preferred.
Knowledge of desktop systems including but not limited to Microsoft Office software applications.
Ability to acquire an unrestricted state issued license(s) required to place property and casualty insurance within forty-five (45) calendar days of hire. Active required license(s) preferred.

#IASales

Apply Today

Call Receiver

Tucson, Arizona

Job Summary:

Call Receiver provides courteous and professional assistance in responding to member requests for Roadside Assistance for our high volume member service center. We are currently hiring for full time swing shift positions.

WHY WORK FOR US?

Great Pay - $14.50/hour with the opportunity for increases when performance skills blocks are achieved
Training – You’ll attend a thorough, comprehensive, 6 week training program
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 4% of pay
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan
Paid Time Off – Ten hours per month, ten holidays annually, one floating holiday and 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

ESSENTIAL FUNCTIONS:

Call Receiver’s provide courteous and professional assistance in response to members requests for Roadside Assistance in a high volume call center.
You must properly answer and enter information into the system for each incoming telephone call.
On every call you must deliver extraordinary customer service to our Members, using sound business judgment and accurately answering question by applying department policies while using all provided resources.
Accurately enter all information provided by our Members to ensure proper service is rendered.
Set proper expectations with our Members to ensure their complete understanding of the services they will be given.
Demonstrate empathy when dealing with Members in high stress situations.
Ensure Members are fully aware of products available to them to enhance the Member’s experience for each and every Member’s individual situation. (upgrading coverage, etc.)

KNOWLEDGE/SKILLS/ABILITIES:

Clear verbal and written communication
Data entry skills, typing (35 wpm minimum), computer, telephone and basic math
Passion for customer service
Ability to use a navigation system (Google maps, iOS Maps, Waze… etc.)
Ability to work weekends and holidays as necessitated by business and/or weather conditions
Ability to cope in a professional manner with a fast workpace and time pressure

EDUCATION & EXPERIENCE / LICENSES & CERTIFICATION

High School diploma or equivalent required – college education credits preferred
0 – 2 years prior customer service experience is preferred

Apply Today

Light Service Battery Driver

San Francisco, California

Why work for us?

Great Pay – $21.96/hour + a 5% increase at 6 months
Bonus- Potential to earn monthly bonuses
Training – You’ll attend a thorough, comprehensive, three week training program
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan
Paid Time Off – Ten hours per month, ten holidays annually, one floating holiday and 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

What our Roadside Service Technicians do:

Driving and operating a service vehicle (i.e. loading/towing vehicles, flat tire changes, lock-out, fuel delivery services, etc.)
On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving
Utilizing on-board computer, radio communications, and mapping systems
Completion of daily paperwork (i.e. call-logs, battery invoices, cash receipts, etc.)
Inspecting and submitting maintenance reports of company vehicles for safe and efficient operation
Education and training. I.E.: AAA Compliance Training, RPST,TSAAC, Lock-out, PSP, Battery Service Training

Education & Experience/Licenses & Certification

Ability to drive a manual/automatic shift vehicle
Customer service skills and the ability to interact with a wide-range of people
Basic math skills
Basic automotive knowledge and at least 6 years’ experience operating a motor vehicle with a valid driver’s license
Basic computer knowledge
Bilingual communication skills a plus
High School Diploma or GED equivalent required
Vocational technical automotive training/certification or equivalent experience (preferred)
ASE (Automotive Service Excellence) certification(preferred)

Work Environment/Physical Requirements:

Service Providers are required to provide a photograph for identification purposes. If needed for identification purposes, a photograph may be obtained after an offer of employment is made and accepted.

#ERSDRIVER

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Inside Sales Representative

Scottsdale, Arizona

INSIDE SALES REPRESENTATIVE
Safeguard has been Protecting Arizona families and businesses for over 50 years, we are Arizona's largest locally-operated security provider. Safeguard offers state-of-art products and services our customers demand. These products include but are not limited to: security and fire alarm, video surveillance, access control, energy management, and full home automation. With an A+ Better Business Bureau Ranking, we prove every day that we love being there for and helping our clients. Working together with our clients and protecting what they value most, non-stop, is what we call "Safeguard is with you."

SUMMARY
The Inside Sales Representative is responsible for generating leads, advancing the sales process, closing new business and achieving/assisting in the achievement of opportunity-based sales quotas. The Inside Sales Representative will conduct research to identify leads and reach business targets through telephone, email, and in person. This individual will also actively participate in the planning and execution of company marketing activities providing vital input based on his/her interactions with prospects.

JOB DUTIES

Answer inbound sales calls – to close sale and schedule install or schedule consult for Outside Sales Rep.
Overcome objections of prospective customers
Emphasize product/service features and benefits, quote prices, discuss credit terms, and prepare sales order forms and/or reports
Penetrate all targeted accounts and radiate sales from within client base
Collaborate with appropriate team members to determine necessary strategic sales approaches
Create and deliver qualified opportunities to other team members
Maintain and expand the company’s database of prospects
Ensure follow-up by passing leads to appropriate team members with calls-to-action, dates, complete profile information, sources, etc.
Set up and deliver sales presentations, product/service demonstrations, and other sales actions
Assist in creating RFP responses to potential clients
Where necessary, support marketing efforts such as trade shows, exhibits, and other events
Make outbound follow-up calls to existing clients via telephone and email cross-sell and up-sell
Handle inbound, unsolicited prospect calls and convert into sales
Enter new customer data and update changes to existing accounts in the corporate database
Attend periodic sales training where applicable
Appropriately communicate brand identity and corporate position

REQUIREMENTS

University or college degree a plus
Two to three years of direct work experience in a sales or telesales capacity
Demonstrated ability to convert prospects and close deals and achieve sales quotas
Solid experience in opportunity qualification, pre-call planning, call control, account development, and time management
Success in qualifying opportunities involving multiple key decision makers
Strong knowledge of sales principles, methods, practices, and techniques
Strong problem identification and objections resolution skills
Able to build and maintain lasting relationships with customers
Exceptional verbal communication and presentation skills
Excellent listening skills
Strong written communication skills
Self-motivated, with high energy and an engaging level of enthusiasm
Able to perform basic calculations and mathematical figures
Ability to occasionally travel and attend sales events or exhibits
Ability to work individually and as part of a team
High level of integrity and work ethic
Experience with customer relationship management software
Some travel may be required
Overtime as required

#SAFE

Apply Today

Insurance Sales Agent

Anchorage, Alaska

Why work for us?

Licensing Assistance – If unlicensed, AAA MWG will reimburse the costs of licensure
Training – You’ll attend a thorough, comprehensive, two week training program
No Overhead Costs – W-2 structure with dedication space in a AAA branch
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Annual Incentive Plan – Eligibility to participate in AAA MWG annual bonus plan
Paid Time Off – 17 days your first year + 9 holidays annually + 24 hours per year designated for volunteer work

Essential Functions:

Uses sales techniques and strong product knowledge to identify customer-specific needs to generate new sales, retain existing insureds and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.
Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Agent’s manager.
Conduct insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.
Establishes rapport with the insured that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.
Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.
Responds to customer inquiries and requests relating to insurance products and membership.
Researches and resolves complex customer service issues. Often assists the insured in initiating the first notice of loss on claims.

Knowledge/Skills/Abilities:

Strong sales skills with a history of effectively developing, tracking, following up on and closing leads.
Advanced consultative selling techniques utilizing thorough product knowledge.
Knowledge of desktop systems including but not limited to Microsoft Office software applications.

Experience/Licenses & Certifications:

3 to 5 years of relevant sales or insurance industry work experience required.
Possesses or has the ability to possess active and unrestricted state issued license(s) required to place property and casualty insurance.

#IA

#LIS

Apply Today

Life Insurance Agent

Mountain View, California

Essential Functions

Maximizes life insurance market penetration with current members and property/casualty insureds and stays vigilant for new sales opportunities. Maintains high quality production and persistency standards to assure profitable growth. Identifies and develops sales opportunities within the community. Follows company approved sales process in the completion of required financial, activity and sales reporting.

Provides life sales support and training on lead development and identification for the frontline employees, Insurance Sales Agents (P/C) and other staff who come in contact with members/ insureds. Establishes and maintains strong working relationships with front line employees, Sales Agents and the branch management team. Notifies Agents in a timely manner of result with referred lead. Provides leads from life insureds and other calls to Sales Agents for other products/services, i.e., membership, auto/homeowners and travel insurance.
Stays well-informed of changes and developments in policy and/or external practices. Attends meetings to obtain information, provide input, keep lines of communication open, stay updated and offer sales ideas when appropriate. Keeps current in industry; maintains continuing education for licensure.
Develops annual business plan with input and involvement from the Life Sales Manager to meet goals and determine responsibilities, including new business life sales, quality standards, as well as building outstanding customer relationships. Reviews plan objectives and reassesses strategies to align performance relative to annual sales goals.
Ensures compliance with NCNU and AAA Life and regulations, as well as external regulations

Knowledge/Skills/Abilities

Strong interpersonal, presentation and communication skills needed to interact with staff, members and insureds effectively

Ability to cultivate relationships with peers and staff; educates staff to make referrals to Life Insurance

Agents

Computer skills in basic software applications, and navigating business applications specific to life insurance
We're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service. We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members. We're community minded, and celebrate the growth, development and successes of our diverse Team Members.

Essential Functions
Maximizes life insurance market penetration with current members and property/casualty insureds and stays vigilant for new sales opportunities. Maintains high quality production and persistency standards to assure profitable growth. Identifies and develops sales opportunities within the community. Follows company approved sales process in the completion of required financial, activity and sales reporting.
Provides life sales support and training on lead development and identification for the frontline employees, Insurance Sales Agents (P/C) and other staff who come in contact with members/ insureds. Establishes and maintains strong working relationships with front line employees, Sales Agents and the branch management team. Notifies Agents in a timely manner of result with referred lead. Provides leads from life insureds and other calls to Sales Agents for other products/services, i.e., membership, auto/homeowners and travel insurance.
Stays well-informed of changes and developments in policy and/or external practices. Attends meetings to obtain information, provide input, keep lines of communication open, stay updated and offer sales ideas when appropriate. Keeps current in industry; maintains continuing education for licensure.
Develops annual business plan with input and involvement from the Life Sales Manager to meet goals and determine responsibilities, including new business life sales, quality standards, as well as building outstanding customer relationships. Reviews plan objectives and reassesses strategies to align performance relative to annual sales goals.
Ensures compliance with NCNU and AAA Life and regulations, as well as external regulations
Knowledge/Skills/Abilities
Strong interpersonal, presentation and communication skills needed to interact with staff, members and insureds effectively
Ability to cultivate relationships with peers and staff; educates staff to make referrals to Life Insurance
Agents
Computer skills in basic software applications, and navigating business applications specific to life insurance
Demonstrated skills in selling life insurance and annuities; Skills to develop, track and effectively follow up on leads (preferred)
Strong knowledge in sales techniques, life product line illustrations, features and benefits (preferred)
Demonstrated skills in prospecting and lead generation abilities (preferred)
Bilingual communication skills (preferred)
Education & Experience / Licenses & Certification
High School Diploma or GED
Valid Automobile Operator's License
Work Environment/Physical Requirements
Works in an office environment sitting at a desk, table or computer workstation for extended periods of time. May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

Competency
Results Orientation (Intermediate) Customer Centricity (Intermediate) Drive and Initiative(Intermediate) Interpersonal Savvy (Proficient) Negotiating (Learning)
We’ll value your skills and experience. We’re building a performance organization with heart and developing a pipeline of tomorrow’s leaders. Your work will be enhanced with training opportunities, a mentoring program and our Promote-from-within philosophy. We celebrate our diversity and leverage the power of many minds.

#Life Sales
Active State Resident Life Insurance License
Bachelor's degree in related area or an equivalent combination of education and experience
(preferred)
1+ years experience in Life Insurance and/or Annuity Sales (preferred)
CLU, ChFC and/or LUTCF Designations (preferred)
Demonstrated skills in selling life insurance and annuities; Skills to develop, track and effectively follow up on leads (preferred)
Strong knowledge in sales techniques, life product line illustrations, features and benefits (preferred)
Demonstrated skills in prospecting and lead generation abilities (preferred)
Bilingual communication skills (preferred)

Education & Experience / Licenses & Certification

High School Diploma or GED

Valid Automobile Operator's License
Active State Resident Life Insurance License
Bachelor's degree in related area or an equivalent combination of education and experience
(preferred)
1+ years experience in Life Insurance and/or Annuity Sales (preferred)
CLU, ChFC and/or LUTCF Designations (preferred)

Work Environment/Physical Requirements

Competency

Results Orientation (Intermediate) Customer Centricity (Intermediate) Drive and Initiative(Intermediate) Interpersonal Savvy (Proficient) Negotiating (Learning)

#Life Sales

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Machine Learning Engineer

Walnut Creek, California

MACHINE LEARNING ENGINEER

Why Work for us:

Impact. Play a key role in innovating the future of auto repair while reinventing AAA and the value propositions we deliver to over 6 Million Members.
Development. Our team is designed to grow business and business leaders. We intend for you to demonstrate your capabilities and leadership skills and earn rapid advancement.
Recognition. We offer a competitive total compensation package including salary, performance bonus, benefits, and 401(k) company match and discretionary contributions.
Lifestyle. We do honorable work, and we practice our values: humility, integrity, teamwork, and service.

We are looking for a brilliant mind to join our team to work on analyzing existing data sets to identify trends and patterns in order to increase efficiency in our business processes.

Essential Functions

Build Machine Learning data models
Write scripts and SQL queries
Analyze data sets
Apply Machine Learning in large data environment
Build, evaluate and verify Machine Learning data models

Knowledge/Skills

3 plus years’ experience in Python, Perl, Shell
3 plus years’ experience in REST, SOAP, or comparable web technologies
Solid understanding of relational databases and/or cloud based storage.
Ability to build stable Rest and/or SOAP API's
Good to have experience with web applications and programming language’s such as JavaScript, and JQuery
Ability to work and thrive in a fast paced environment, learn rapidly and master diverse web technologies and techniques
Exploring and implementing algorithms on large data sets, applying machine learning, statistics, data mining, or other algorithms and forms of analysis to analyze and solve complex business problems
Experience build Machine Learning models; scikit-learn, Tensorflow, XGBoost
Excellent oral and written skills

Education & Experience / Licenses & Certification

Degree in related area or an equivalent combination of education and experience in Computer Engineering/Science/Mathematics
3 - 4 years Data Science / Machine Learning experience

Apply Today

Member Experience Generalist

Helena, Montana

Why work for us?

Compensation – Competitive hourly base + incentives
Benefits – Access to Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Annual Incentive Plan – Eligibility to participate in AAA annual bonus plan
Paid Time Off – Accrual of 17 PTO days per year, nine holidays annually, and 24 hours per year earmarked for volunteer activities

Essential Functions

Performs three or more sales and/or operational functions at an expert level for NCNU members (DMV, cashiering, domestic travel, underwriting support) with expectations for leading and coaching team to maintain required service standards and vision and value behavior standards. Serves as first line of contact to resolve customer complaints, billing and other issues that Sales and Service Associate is incapable of resolving.
Handles most complex questions and customer service functions. May work in multiple locations.
Provides team leadership and expertise in all NCNU products and services to achieve departmental goals and objectives. Overcomes customer obstacles.
Promotes products and services through cross-sales and referrals. Tracks and monitors location goals. Responsible for team sales and service results. Function as a champion of new products and initiatives (ex: launch of new credit card). May facilitate staff meetings or team huddles.
Coordinates work flow and resources in a well-planned and organized manner.
Makes process improvement recommendations. Shares information with others to enable them to successfully get results. Example, performs ad-hoc audits on procedures, required financial guidelines, security operations, compliance with training and coordination of completion of training. Identifies process improvement opportunities.
Keeps up to date on trends in areas of expertise.
Assumes office administrative and operational duties in absence of manager.

Knowledge/Skills/Abilities

Demonstrated sales and customer service skills
Ability to serve as front-line customer contact
Ability to find creative ways to overcome obstacles and exceed goals
Demonstrates team leadership and the ability to coach or lead a team, provide training and guidance to others
Strong written and verbal communication skills in person and over the phone
Accuracy and comfort handling money, making change, balancing cash drawer
Demonstrated personal computer skills, proficient in both reading and basic arithmetic
Bilingual communication skills (preferred)
Working knowledge of financial or membership organizations and their financial operations

Education & Experience / Licenses & Certifications

Three years of sales or customer service experience in a lead capacity required
Experience working with sales goals required
Valid driver's license and fingerprinting may be required
P&C licensing may be required

#MEA

Apply Today

Backflow Technician

Scottsdale, Arizona

SAFE Security provides quality security alarm systems, industry-leading monitoring services, excellence in residential and commercial support, and growth strategies and state-of-the-art business services for independent alarm dealers across the nation.

AAA recently acquired SAFE Security, the 12th largest smart home security company in the United States, with the vision to become the most trusted brand in this industry, absolutely famous for legendary customer service. With your help, we aspire to provide the same peace of mind at home as we have provided on the roads for the last 100 years.

This position is responsible for service, repair, maintenance, and inspections of backflow valve systems for the existing customer base. These services are critical for the ongoing customer service experience and satisfaction of the account base. The department has primary responsibility for customer retention through the responsiveness and provision of inspection, repair, support, and maintenance operations and service.

Perform backflow valve system inspections, identifying deficiencies and upgrade opportunities.

ESSENTIAL FUNCTIONS:

Perform backflow valve system inspections, identifying deficiencies and upgrade opportunities.
Perform backflow valve system repairs, maintenance, and upgrades.
Support the service advisors, key account coordinators, and customer support representatives in the performance of their jobs and service calls. Create reports for customer and agency documentation and submittal.
Maintain relationship with municipal and state fire authorities for licensing and inspections. Interface with the monitoring center manager and supervisors.
Maintain relationships with major accounts and multi-location accounts to ensure satisfaction and retention. Interface with the sales departments to address current service issues and plan support for future growth.

KNOWLEDGE AND SKILLS:

Two or more years in the installation and/or service of backflow valve systems.
Strong customer service communication and conflict resolution skills.
Strong written and verbal communication skills.

EDUCATION, COMPETENCIES, CERTIFICATIONS/LICENSES:

Must qualify for state license.
Knowledge of life safety codes.
Equipment manufacturer’s training and/or certifications are desirable.
Computer / tablet literacy.

What We Offer Great Benefits to include; Medical, Dental, Long Term/Short Term, Vision, 401k match, and AAA Benefits.

Work Location: Scottsdale, Arizona

#SAFE

Apply Today

Principal Operations Analyst

Walnut Creek, California

PRINCIPAL OPERATIONS ANALYST - Club Owned Repair

Why Work for us:

Impact. Play a key role in innovating the future of auto repair while reinventing AAA and the value propositions we deliver to over 5.9M Members.
Development. Our team is designed to grow business and business leaders. We intend for you to demonstrate your capabilities and leadership skills and earn rapid advancement.
Recognition. We offer a competitive total compensation package including salary, performance bonus, benefits, and 401(k) company match and discretionary contributions.
Lifestyle. We do honorable work, and we practice our values: humility, integrity, teamwork, and service.

In this high impact role, you are a key member of the Auto Repair Operations team and lead a wide range of strategic and operational projects. You will be responsible for delivering insights which directly impact operational and strategic initiatives. You will work closely with Operations, Marketing, Finance, Information Technology, and other teams to identify, develop, test and optimize business processes. You will drive a wide variety of projects and initiatives with a large degree of autonomy and visibility.

Key Responsibilities

Develops reports and analysis including data gathering, to drive more informed decisions
Develop business recommendations and proposals to increase sales revenue, reduce cost, and create efficiencies.
Lead cross-functional project teams to implement business improvements
Provide executive updates on project progress and change effectiveness

Knowledge/Skills/Abilities

Ability to multi-task in a fast paced environment, succeed under pressure, and effectively manage time and workload
Strong planning, problem solving and project management skills - attention to detail, follow through, and accountability
Critical, analytical thinker who can provide solutions based on research, data, and industry trends
Excellent interpersonal and communication skills including being a great listener
Professional, service-oriented, proactive and flexible
A desire to work within a diverse, collaborative, and driven professional environment
Advanced data analysis

Education & Experience

Bachelor’s degree required, MBA preferred
7+ years related work experience
Demonstrated experience delivering impactful change

Tableau, SQL, Advanced Excel required, GCP experience would be a bonus
Direct accountability for managing a P&L
Agile Methodologies (Scrum, Kanban) a plus
Automotive industry background a plus

#corporate

Apply Today

Senior Associate Product Marketer

Walnut Creek, California

SENIOR ASSOCIATE PRODUCT MARKETER - Membership Partners & Innovation

Why Work for us:

Impact. Play a key role in innovating the future of auto repair while reinventing AAA and the value propositions we deliver to over 6 Million Members.
Development. Our team is designed to grow business and business leaders. We intend for you to demonstrate your capabilities and leadership skills and earn rapid advancement.
Recognition. We offer a competitive total compensation package including salary, performance bonus, benefits, and 401(k) company match and discretionary contributions.
Lifestyle. We do honorable work, and we practice our values: humility, integrity, teamwork, and service.

Reporting to the Manager, Membership Partners & Innovation, our Senior Associate Product Marketer is responsible for supporting AAA’s Partner, Innovation, and Renovation road-map, from strategy to execution. In this role you will help manage the development of new product/partner/renovation strategy and marketing plans based on consumer insights that deliver significant new sources of Member value.

Core Job Responsibilities

Strategy and Execution - Own Product P&L and manage key business KPIs to accomplish strategic goals.
Marketing Strategic Plan Development & Execution – Responsible for the development and execution of annual plans including business analytics, communication, digital and social media plans.
Partner internally and externally to develop and execute product planning, architecture, advertising, press materials, web and digital updates, and sales collateral materials that support marketing initiatives.
Communication/ Networking – Guide advertising agencies and production vendors to execute communication plan; manage the development of materials with creative agencies and gather internal approvals as required.
Portfolio Renovation & Innovation – Assist in the development and execution of new & renovated Membership products; successfully managing a complex new stage gate process that meets a key criteria at each stage; manage projects that require cross functional and integrated communication across multiple business lines and product owners.
Strategic Partner Optimization- Collaborate on the development and management of strategic partnerships that help unlock Member value and increase retention.
Competitive Intelligence – Monitor competitor activities, including pricing, promotion, new product launches, advertising.
Marketing Budget – Manage marketing budget, including budget tracker, PO's and invoicing.
Project Management – Perform ad-hoc projects as needed to support Product Marketing Manager.

Knowledge, Skills and Abilities

Partner Management
Innovation product management experience
Well-versed in consumer insights and marketing principles
Strategic leadership skills
General management with P&L experience
Proficient in financial and analytical thinking and analyses
Effective communication, presentation and negotiation skills
Proven cross-functional manager, team influencer and problem solver

Education and Experience

College degree (MBA or Master's preferred)
4-6 years related work experience
Agency background is a plus

#corporate

Apply Today

Fleet Technician - GIG Car Share, Bay Area

Berkeley, California

Who Are We?

Located in Downtown Berkeley, A3Ventures is the innovation lab and capital investment engine of AAA. We anticipate needs and shape innovations to help people make sense of our rapidly changing world.

Why Work For Us?

Great Pay – $19.00 - $21.00 an hour
Training – You’ll attend a thorough, comprehensive training program
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan
Paid Time Off – Ten hours per month, ten holidays annually, one floating holiday and 24 hours per year earmarked for volunteer activities
Advancement opportunities- GIG just launched an electric fleet in Sacramento and with our Sacramento and Bay area locations, You’ll be joining a growing team!
Conveniently located at 1919 Shattuck Avenue, Ste 601 Berkeley, CA 94704

Key Responsibilities:

Re-position Gig cars from low utilization zones to high utilization zones
Refuel and clean Gig cars in the fleet for a great Member experience
Shuttle Gig cars for maintenance and repair services (e.g., oil changes, flat tire repairs, etc.)
Inspect, photograph and determine resolution of damaged vehicles
Test, diagnose, service and repair vehicle telematics technology
Perform light maintenance (e.g., battery jump, changing tires, etc.)
Prepare cars for in-fleeting and de-fleeting
Audit quality of work of third party fleet partners

What you’ll need to join:

Must have a valid driver's license with clean driving record
At least 21 years old with minimum of 5 years of driving experience
Customer service facing experience
Ability to work flexible hours and willingness to work weekends
High School Diploma or GED

What you’ll need to succeed:

Ability to creatively problem solve with an attention to detail
Ability to effectively communicate with Team Members, partners and Gig Members
Ability to deliver best-in-class experiences
Have an internal drive to do what it takes to get the job done with a Member focus mentality

#GIG

Apply Today

Member Experience Associate

Ukiah, California

Why work for us?

Benefits – Access to Medical, Dental, and Vision program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Annual Incentive Plan – Eligibility to participate in AAA annual bonus plan
Paid Time Off – Accrual of 17 PTO days your first year, nine paid holidays annually, and 24 hours earmarked for volunteer activities

Essential Functions:

Exhibits AAA guiding principles and core values
Performs routine sales, service and operational functions for AAA Members including; DMV, cashiering, auto travel, notary and insurance sales support, with expectations for maintaining required standards, policies and procedures
Understands and actively promotes products and services to achieve individual goals in support of meeting organization goals and objectives
Overcomes obstacles that create barriers to Team Member or branch efforts
Identifies process improvement opportunities and proposes solutions
Acts as an agent for change while promoting AAA’s guiding principles and core values

Knowledge/Skills/Abilities:

Demonstrates sales and service skills. Able to effectively interact, face-to-face, with new, prospective and existing Members.
Accuracy and comfort handling money, making change, balancing cash drawer.
Good computer skills, proficient in both reading and basic arithmetic.
Good written and verbal communication skills in person and over the phone.
Ability to multitask in response to requests, requirements and Member/Team Member expectations. Ability to accept feedback and correct course as necessary.
Bilingual (Spanish) preferred

Experience & Licenses/Certifications:

Two years of sales or customer service experience required
Experience working with sales and service standards and goals
Current & valid Driver's License with clean history may be required
Bonding and fingerprinting may be required
P&C Licensing preferred

Work Environment/Physical Requirements:

#MEA

Apply Today

Mobile Technician

Phoenix, Arizona

We're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service.

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.

We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

The Certified Auto Technician – Mobile continually travels to his/her assignments, but will have the same opportunity to develop a client base and strong relationship with the team as a Certified Auto Technician that is permanently assigned to a location.

Responsible for the technical service and/or repair of vehicles assigned by the service advisor or supervisor of auto repair center. Ensure quality of service and repair.

Why AAA?

Hourly Pay, Wrench Rate with bonus and incentive plan
Exceptional benefits within 30 days of hire, to include 401k matching
17 Paid Days off and no Sunday work hours
Tuition reimbursement for receiving additional ASE certifications
A free AAA Membership and numerous employee discounts

Essential Job Responsibilities

Successfully complete automotive service and repair work. Perform work according to safety guidelines. Complete vehicle inspection form and vehicle diagnostic form and submit to service advisor. Complete documentation of repair work completed.
Advises service advisor of change in a vehicles status. Inspect vehicles for additional needed repairs or maintenance and recommend them to the service advisors for sale to customers.
Responsible to maintain a safe and clean work area. Participate in ongoing training as assigned by management. Study technical bulletins, industry magazines, and technical web sites.

Certifications, Licenses, Registrations:

Valid Arizona driver’s license and current 39 month driving record.
8 ASE Certifications required.
Candidates will be considered if their certifications have expired within the last 2 years.
Candidate will be required to re-certify in at least 2 areas at the next testing cycle as a condition of employment.

Education and/or Experience

Technical Training
3-5 years experience

PHYSICAL DEMANDS: Required by the Americans with Disabilities Act (ADA)

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions to this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk and hear, required to sit, occasionally required to stand and walk; use and to finger, handle, or feel; and reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, peripheral vision and the ability to focus. Identify specific hazards as necessary (use of chemicals, equipment, driving).
May be exposed to chemicals, pneumatic air, electrical, lifting, tripping and/or falling, drives member and/or company vehicle.

#automotive

Apply Today

Smart Home Pro

Sacramento, California

RESPONSIBILITIES/JOB DUTIES 

Perform diagnostic evaluation of system issues and perform troubleshooting and repairs on low voltage security and home automation systems including cameras, thermostats, locks and more.

Install or upgrade new low voltage security and home automation systems inclusive of cameras, thermostats, door locks and more.

KNOWLEDGE AND SKILLS

Two or more years in a customer service industry role

Strong customer service communication and conflict resolution skills

Strong written and verbal communication skills

Some sales experience is desired

EDUCATION, KNOWLEDGE, SKILLS, COMPETENCIES, CERTIFICATIONS/LICENSES

Must qualify for applicable licenses / certificates

The ability to use hand tools, laptop, and tablet are required.

WORKING ENVIRONMENT/ MINIMUM PHYSICAL REQUIREMENTS

#SAFE

Apply Today

Smart Home Pro

San Jose, California

RESPONSIBILITIES/JOB DUTIES 

Perform diagnostic evaluation of system issues and perform troubleshooting and repairs on low voltage security and home automation systems including cameras, thermostats, locks and more.

Install or upgrade new low voltage security and home automation systems inclusive of cameras, thermostats, door locks and more.

KNOWLEDGE AND SKILLS

Two or more years in a customer service industry role

Strong customer service communication and conflict resolution skills

Strong written and verbal communication skills

Some sales experience is desired

EDUCATION, KNOWLEDGE, SKILLS, COMPETENCIES, CERTIFICATIONS/LICENSES

Must qualify for applicable licenses / certificates

The ability to use hand tools, laptop, and tablet are required.

WORKING ENVIRONMENT/ MINIMUM PHYSICAL REQUIREMENTS

#SAFE

Apply Today

Smart Home Pro

Concord, California

RESPONSIBILITIES/JOB DUTIES 

Perform diagnostic evaluation of system issues and perform troubleshooting and repairs on low voltage security and home automation systems including cameras, thermostats, locks and more.

Install or upgrade new low voltage security and home automation systems inclusive of cameras, thermostats, door locks and more.

KNOWLEDGE AND SKILLS

Two or more years in a customer service industry role

Strong customer service communication and conflict resolution skills

Strong written and verbal communication skills

Some sales experience is desired

EDUCATION, KNOWLEDGE, SKILLS, COMPETENCIES, CERTIFICATIONS/LICENSES

Must qualify for applicable licenses / certificates

The ability to use hand tools, laptop, and tablet are required.

WORKING ENVIRONMENT/ MINIMUM PHYSICAL REQUIREMENTS

#SAFE

Apply Today

Member Experience Generalist

Missoula, Montana

Why work for us?

Compensation – Competitive hourly base + incentives
Benefits – Access to Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Annual Incentive Plan – Eligibility to participate in AAA annual bonus plan
Paid Time Off – Accrual of 17 PTO days per year, nine holidays annually, and 24 hours per year earmarked for volunteer activities

Essential Functions:

Performs three or more sales and/or operational functions at an expert level for AAA members (DMV, cashiering, domestic travel, underwriting support) with expectations for leading and coaching team to maintain required service standards and vision and value behavior standards. Serves as first line of contact to resolve customer complaints, billing and other issues that Member Experience Associate is incapable of resolving.
Promotes products and services through cross-sales and referrals. Tracks and monitors location goals. Responsible for team sales and service results. Function as a champion of new products and initiatives (ex: launch of new credit card). May facilitate staff meetings or team huddles.
Assumes office administrative and operational duties in absence of manager.

Knowledge/Skills/Abilities:

Demonstrated sales and customer service skills
Ability to serve as front-line customer contact
Demonstrates team leadership and the ability to coach or lead a team, provide training and guidance to others
Strong written and verbal communication skills in person and over the phone
Accuracy and comfort handling money, making change, balancing cash drawer
Demonstrated personal computer skills, proficient in both reading and basic arithmetic

Education & Experience / Licenses & Certifications:

High School Diploma or GED required
Three years of sales or customer service experience in a lead capacity required
Experience working with sales goals required
Valid driver's license and fingerprinting may be required
P&C licensing may be required

#MEA

Apply Today

Member Experience Generalist

Billings, Montana

Why work for us?

Compensation – Competitive hourly base + incentives
Benefits – Access to Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Annual Incentive Plan – Eligibility to participate in AAA annual bonus plan
Paid Time Off – Accrual of 17 PTO days per year, nine holidays annually, and 24 hours per year earmarked for volunteer activities

Essential Functions:

Performs three or more sales and/or operational functions at an expert level for AAA members (DMV, cashiering, domestic travel, underwriting support) with expectations for leading and coaching team to maintain required service standards and vision and value behavior standards. Serves as first line of contact to resolve customer complaints, billing and other issues that Sales and Service Associate is incapable of resolving.
Promotes products and services through cross-sales and referrals. Tracks and monitors location goals. Responsible for team sales and service results. Function as a champion of new products and initiatives (ex: launch of new credit card). May facilitate staff meetings or team huddles.
Assumes office administrative and operational duties in absence of manager.

Knowledge/Skills/Abilities:

Demonstrated sales and customer service skills
Ability to serve as front-line customer contact
Demonstrates team leadership and the ability to coach or lead a team, provide training and guidance to others
Strong written and verbal communication skills in person and over the phone
Accuracy and comfort handling money, making change, balancing cash drawer
Demonstrated personal computer skills, proficient in both reading and basic arithmetic
Working knowledge of financial or membership organizations and their financial operations

Education & Experience / Licenses & Certifications:

High School Diploma or GED required
Three years of sales or customer service experience in a lead capacity required
Experience working with sales goals required
Valid driver's license and fingerprinting may be required
P&C licensing may be required

#MEA

Apply Today

Member Experience Associate - Bilingual Preferred

Stockton, California

Why work for us?

Benefits – Access to Medical, Dental, and Vision program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Annual Incentive Plan – Eligibility to participate in AAA annual bonus plan
Paid Time Off – Accrual of 17 PTO days your first year, nine paid holidays annually, and 24 hours earmarked for volunteer activities

Essential Functions:

Exhibits AAA guiding principles and core values
Performs routine sales, service and operational functions for AAA Members including; DMV, cashiering, auto travel, notary and insurance sales support, with expectations for maintaining required standards, policies and procedures
Understands and actively promotes products and services to achieve individual goals in support of meeting organization goals and objectives
Overcomes obstacles that create barriers to Team Member or branch efforts
Identifies process improvement opportunities and proposes solutions
Acts as an agent for change while promoting AAA’s guiding principles and core values

Knowledge/Skills/Abilities:

Demonstrates sales and service skills. Able to effectively interact, face-to-face, with new, prospective and existing Members.
Accuracy and comfort handling money, making change, balancing cash drawer.
Good computer skills, proficient in both reading and basic arithmetic.
Good written and verbal communication skills in person and over the phone.
Ability to multitask in response to requests, requirements and Member/Team Member expectations. Ability to accept feedback and correct course as necessary.
Bilingual (Spanish) preferred

Experience & Licenses/Certifications:

Two years of sales or customer service experience required
Experience working with sales and service standards and goals
Current & valid Driver's License with clean history may be required
Bonding and fingerprinting may be required
P&C Licensing may be required

Work Environment/Physical Requirements:

Apply Today

Senior Financial Analyst

Walnut Creek, California

SENIOR FINANCIAL ANALYST

This role requires an energetic, creative and highly capable financial professional who can create and sustain financial expense models, engage with management as a strong business partner and a trusted financial advisor for the assigned business unit(s). This role may support the principal financial analyst on a day to day basis. Creates complex models that require subject matter expertise and the ability to understand company operations, objectives, strategies, in order to improve operations within the company and financial decisions. Provides financial and operational analysis to senior management and internal clients. Participates in preparing the components of operating budgets.

Essential Functions

• Creates complex models that require subject matter expertise and the ability to understand company operations, objectives, strategies, in order to improve operations within the company and financial decisions.

• Provides complex financial and operational analysis to senior management and internal clients. Uses information to develop reports in order to drive results and behaviors.

• Participates in preparing the complex components of operating budgets (pricing assumptions, 3rd party agreements, issues involving legal entities, etc.). Must be able to point out and correct errors, faulty assumptions. Likely to develop changes to approach, as needed.

• Provides solutions/ recommendations, strategies and actions to senior and executive management.

Participates in the resolution of issues and process improvement opportunities. Likely to create presentations for senior management.

• Quickly assesses and interprets financial reports for senior management and alerts them to significant as well as subtle issues and trends. Develops solutions and alternatives.

Knowledge/Skills/Abilities

• Consistently displays strong analytical skills that effectively interpret problems and provide compelling and persuasive solutions

• Proficient in the use and development of financial models

• Strong interpersonal and inter-departmental skills

• Has solid knowledge of the industry (preferred)

• Ability to identify key drivers of business results (preferred)

Education & Experience / Licenses & Certification

• Bachelor's degree in related area (Business Administration, Finance, Accounting, Economics, or equivalent experience and education) or an equivalent combination of education and experience

• 5-8+ years of experience in finance or related area (preferred)

• Experience in insurance or with a financial institution (preferred)

Apply Today

Automotive Tech I

Rancho Cordova, California

We're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service.

Essential Functions

Performs routine vehicle inspections, oil changes, other fluids services
(brake fluid, coolant, transmission, etc.), flat tire repair, tire
dismounting/mounting/balancing and other maintenance-related services.
Interprets and completes work orders and related documentation assigned
by shop manager. Documents include, but are not limited to, parts
requisitions, diagnostics reports, inspection forms and recommendations.
Assists other technicians as assigned.
Maintains clean and orderly work area. Returns shop supplied equipment
to proper locations, ready for other technicians to use.

Knowledge, Skills and Abilities

High School diploma or equivalent certification or experience.
Automotive trade school certification or equivalent experience
0 – 2 years experience in inspecting and repairing cars and light trucks

Education, Work Experience, Licenses & Certifications

High school diploma or equivalent
Automotive trade school certification or equivalent experience
0 – 2 years Experience in inspecting and repairing cars and light trucks
ASE certification or equivalent knowledge in areas of repair responsibility

Competencies

Organizing (Learning)
Time Management (Learning)
Independence (Learning)
Quality Orientation (Learning)
Judgment (Learning)
Cooperation (Collaboration) (Learning)

PHYSICAL DEMANDS:

Required by the Americans with Disabilities Act (ADA).

May be exposed to chemicals, pneumatic air, electrical, lifting, tripping and/or falling, drives member and/or company vehicle.

Apply Today

Senior Auditor

Walnut Creek, California

SENIOR AUDITOR

Why Work for us:

Impact. Play a key role in innovating the future of auto repair while reinventing AAA and the value propositions we deliver to over 5.9M Members.
Development. Our team is designed to grow business and business leaders. We intend for you to demonstrate your capabilities and leadership skills and earn rapid advancement.
Recognition. We offer a competitive total compensation package including salary, performance bonus, benefits, and 401(k) company match and discretionary contributions.
Lifestyle. We do honorable work, and we practice our values: humility, integrity, teamwork, and service.

Our Senior Auditor leads moderate to complex audits/projects. Provides assistance to Audit Management in the evaluation of AAA NCNU’s system of internal controls and execution of audit tests and programs. Periodically directs the work of other auditors. Looks for opportunities to improve the efficiency and effectiveness of policies and procedures.

Key Responsibilities

Performs risk assessments to determine audit scope (areas of testing) for moderate to moderate to highly complex audits/projects.
Defines audit objectives and programs to test internal controls for moderate to highly complex audits/projects.
Develops test methodologies for moderate to highly complex business processes. Performs testing to evaluate the design, accuracy and adequacy of internal controls.
Identifies deficiencies and develops recommendations for risk mitigation and process improvement.
Prepares draft audit reports.
Communicates audit results to business unit management and obtains commitment to resolve observations.
Provides consultation to business units and project managers on internal controls and process dependencies between organizational units.
Assigns, reviews and evaluates the work of other auditors and provides input to management for audits/projects he or she is leading.
Periodically conducts and/or supports investigations of abuse or irregularities.

Knowledge/Skills/Abilities

Language skills sufficient to communicate clearly with employees at all levels in the organization in writing, by phone and in person
Ability to quickly comprehend the critical inputs, outputs and processes within a variety of business units and apply that understanding to planning, assignment, and/or execution of tasks for an audit project
Ability to apply critical thinking and analytical techniques
Knowledge of IIA professional standards
Understanding of IT risk assessment and audit procedures
Knowledge of TeamMate software (preferred)

Education & Experience / Licenses & Certification

Bachelors or higher level degree in finance, accounting, or related field of study or equivalent experience
3 – 5 years experience in auditing, accounting, and/or financial analysis is required, of which 2 years is of recent auditing experience
CPA (preferred)
Certified Internal Auditor (preferred)

#corporate

Apply Today

Travel Sales Counselor

San Francisco, California

Essential Functions

• Sells International & Domestic vacation packages, cruises, tours, hotel, car rental, rail and air travel

• Owns the relationship with the member from beginning to end of each travel related transaction

• Researches, evaluates and compares appropriate AAA Travel Partner packages to match up with member needs for the purpose of “delivering exceptional member experiences” in every transaction

• Stays current with world events and latest travel industry developments and trends, and provides

relevant information to members

• Processes and interprets travel documents for members purchasing travel products with AAA and inform them of governmental requirements

• Investigates and responds to travel-related member questions/complaints, and recommends solutions

• Initiates contact with members and past customers to prospect for new business and encourages repeat business

• Maintains minimum production goals in the following areas: Travel sales, sales of Travel Partner and proprietary products (i.e. Sojourns, AAA Vacations)

• Cross-sells products and services (e.g., insurance (P&C, Life), new membership accounts, etc.)

Knowledge/Skills/Abilities

• Ability to clearly communicate (verbal and written) in English

• Basic computer (e.g., Microsoft Word, Outlook, etc.) and industry specific applications (e.g., Galileo, VAX, etc.) and telephone skills

• GDS experience required (Apollo/Galileo/Travelport)

• Detailed knowledge of travel products

• Knowledge of worldwide geography, the ability to read and interpret maps and brochures

• Strong consultative selling skills with the ability to listen to members’ needs

• Ability to identify customer needs and recommend solutions

• Self-motivated sales drive and documented sales success

• Application of good judgment and decision making

• Ability to work efficiently both independently and as part of a team

• Bilingual communication skills are a plus

Education & Experience / Licenses & Certification

• High school diploma or equivalent

• 2 years of recent experience selling international and domestic travel services (preferred)

• Travel Institute certification as “CTA, CTC, or CTIE” (preferred)

Work Environment/Physical Requirements

Works in an office environment sitting at a desk, table or computer workstation for extended periods of time. May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 70-80 percent of the time spent on the job involves the use of a computer.

Apply Today

Cyber Security Vulnerability Engineer

Walnut Creek, California

CYBER SECURITY VULNERABILITY ENGINEER

Why Work for us:

Impact. Play a key role in innovating the future of auto repair while reinventing AAA and the value propositions we deliver to over 6 Million Members.
Development. Our team is designed to grow business and business leaders. We intend for you to demonstrate your capabilities and leadership skills and earn rapid advancement.
Recognition. We offer a competitive total compensation package including salary, performance bonus, benefits, and 401(k) company match and discretionary contributions.
Lifestyle. We do honorable work, and we practice our values: humility, integrity, teamwork, and service.

This position conducts assessments of threats and tracks AAA vulnerabilities; determines deviations from acceptable configurations, enterprise or local policy; assesses the level of risk; and develops and/or recommends appropriate mitigation countermeasures in operational and nonoperational situations.

A Cybersecurity Vulnerability Engineer will perform penetration tests following a systematic process to assess the ability of systems to withstand sophisticated adversaries who have knowledge of the AAA architecture and systems. This includes exploitation of configurations and pathways and interactions between systems that mimics the techniques employed by advanced adversaries. Your efforts will measure the effectiveness of our defense-in-depth architecture against known vulnerabilities.

Essential Functions

Conduct penetration testing and vulnerability assessment scans, exposing security vulnerabilities and risks, and recommending solutions to mitigate such vulnerabilities.
Track public and privately released vulnerabilities and assist in the mitigation process including identification, criticality evaluation, remediation, planning, communications, and resolution.
Conduct security assessments of across the environment from locally hosted servers to cloud hosted web-based applications.
Work with the HUNT team to search for evidence of compromise.
Work with the team for Incident Response.

Knowledge and Skills

Knowledge of secure configuration and hardening of systems.
Ability to interpret, prioritize, and incorporate vulnerability scans results into remediation actions and tracking those actions through to completion.
Ability to code custom tools or scripts to enumerate or exploit systems is a plus.
Understanding of the risks associated with penetration testing and vulnerability scanning.
Candidate must be knowledgeable about likely attack vectors and adversary techniques.
Excellent problem solving, critical thinking, and analytical skills - ability to de-construct problems, figure out how things work, and propose countermeasures.
Candidate must also have the ability to effectively communicate risks and advise on the implementation of security protections

Education and Experience

Bachelor’s degree or equivalent experience in cyber security or a challenging field of study.
Advanced degree and/or advanced raining is a plus.
Experience developing and administering am enterprise vulnerability management program.
Experience in penetration testing of internal and external assets including (but not limited to) networks and servers, web applications, and physical structures.

#corporate

Apply Today

Life Insurance Agent

Carson City, Nevada

Essential Functions

• Maximizes life insurance market penetration with current members and property/casualty insureds and stays vigilant for new sales opportunities. Maintains high quality production and persistency standards to assure profitable growth. Identifies and develops sales opportunities within the community. Follows company approved sales process in the completion of required financial, activity and sales reporting.

• Provides life sales support and training on lead development and identification for the frontline employees, Insurance Sales Agents (P/C) and other staff who come in contact with members/ insureds. Establishes and maintains strong working relationships with front line employees, Sales Agents and the branch management team. Notifies Agents in a timely manner of result with referred lead. Provides leads from life insureds and other calls to Sales Agents for other products/services, i.e., membership, auto/homeowners and travel insurance.

• Stays well-informed of changes and developments in policy and/or external practices. Attends meetings to obtain information, provide input, keep lines of communication open, stay updated and offer sales ideas when appropriate. Keeps current in industry; maintains continuing education for licensure.

• Develops annual business plan with input and involvement from the Life Sales Manager to meet goals and determine responsibilities, including new business life sales, quality standards, as well as building outstanding customer relationships. Reviews plan objectives and reassesses strategies to align performance relative to annual sales goals.

• Ensures compliance with NCNU and AAA Life and regulations, as well as external regulations

Knowledge/Skills/Abilities

• Strong interpersonal, presentation and communication skills needed to interact with staff, members and insureds effectively

• Ability to cultivate relationships with peers and staff; educates staff to make referrals to Life Insurance

Agents

• Computer skills in basic software applications, and navigating business applications specific to life insurance

• Demonstrated skills in selling life insurance and annuities; Skills to develop, track and effectively follow up on leads (preferred)

• Strong knowledge in sales techniques, life product line illustrations, features and benefits (preferred)

• Demonstrated skills in prospecting and lead generation abilities (preferred)

• Bilingual communication skills (preferred)

Life Insurance Agent (BA05A3)

Education & Experience / Licenses & Certification

• High School Diploma or GED

• Valid Automobile Operator's License

• Active State Resident Life Insurance License

• Bachelor's degree in related area or an equivalent combination of education and experience

(preferred)

• 1+ years experience in Life Insurance and/or Annuity Sales (preferred)

• CLU, ChFC and/or LUTCF Designations (preferred)

Work Environment/Physical Requirements

Competency

Results Orientation (Intermediate) Customer Centricity (Intermediate) Drive and Initiative(Intermediate) Interpersonal Savvy (Proficient) Negotiating (Learning)

#life sales

Apply Today

Repair Technician I

San Jose, California

At AAA, we strive to put our Members first and take care of their total automotive needs. We're on a mission to expand our Club Owned Repair business and are adding several new locations this year!

Employees perform automotive repair and or service under direct supervision and are accountable for production. Each location may be physically configured differently but all work is performed in a safe working environment. Employees must supply their own tools and uses shop supplied diagnostic equipment. Equipment may vary between locations but is sufficient to perform required repairs and services. Performance goals are set by production, quality and customer service scores when possible. Workload is dispatched by shop manager or team lead

Job Description

Essential Functions

Completes all automotive maintenance and repairs: engine repair, gas and diesel, automatic transmission/transaxle diagnosis and repair, manual transmission/ transaxle diagnosis and repair, suspension and steering diagnosis and repair, brakes diagnosis and repair, including ABS/traction control, electrical diagnosis and repair, heating and air conditioning diagnosis and repair, engine performance diagnosis and repair
Maintains in-depth knowledge of specialized skills, and continue to develop additional technical skills, to enable flexibility in work assignments
Maintains a clean, well-organized work area. Properly maintains tools and equipment and follow safety procedures as outlined in the safety information supplied by each equipment manufacturer and corporate safety policies
Organizes the work presented and plan for the highest efficiency in the performance of all job functions, including vehicle movement
Accurately performs repairs and maintenance on all vehicles presented in a professional manner, as specified in manufacturer-designed procedures or accepted industry practices
Accurately completes all paperwork, including, repair information on work orders, information for state and emission inspections, etc.
Verifies repairs are properly completed by re-testing repaired system to ensure proper function and road tests vehicles, as necessary, to identify concerns or validate repair
Returns vehicle in clean condition; does not disturb personal property in the vehicle unless movement is required for repair procedures
Completely reviews repair orders with Service Advisor to ensure all repairs requested are completed
Obtains approval from Service Advisor, who will create an estimate and obtain customer approval before work begins. Submits written requests to the service advisor for approval to sell any additional items that are identified and determined to be worn or defective upon disassembly of a system or sub system
Reads, understands and utilizes appropriate technical bulletins
Attends automotive classes, seminars and meetings, as recommended by management
Performs other related duties as required.

Why AAA?

Competitive hourly and flat rate pay with an annual incentive plan
$2500 Sign-On bonus
Exceptional benefits within 30 days of hire, to include 401k matching
17 Paid Days off and no Sunday work hours
Tuition reimbursement for receiving additional ASE certifications
A free AAA Membership and numerous employee discounts

Knowledge/Skills/Abilities

Knowledge of PC-based automotive computer equipment and software applications
Effective organizational and analytical skills, along with effective written and oral communication skills to enable accurate completion of assignments and effective interaction with others
Ability to adjust work schedule and priorities to meet business needs
Bilingual communication skills (preferred)

Education & Experience / Licenses & Certification

High school or equivalent required. Automotive trade school certification or equivalent preferred
Must be ASE Certified in 4 levels from A1-A8, X1
EPA Certified in Refrigerant Recovery required
Smog license, ASE G1 and A9 a plus
Must possess and maintain a valid driver’s license with a satisfactory driving record and the ability to operate passenger vehicles and light and medium-duty trucks with automatic and manual transmissions
3 yrs experience inspecting and repairing cars and light trucks

Work Environment/Physical Requirements

Lifting and carrying tires and parts, weighing up to 50 pounds, several times a day; bending and kneeling to vacuum and clean vehicles; pushing cars several times a month; and climbing ladders to retrieve parts several times a day. Some exposure to loud noises every day for up to 30 minutes at a time from air tools and auto repair equipment. A percent of time is spent traveling by car to pick up parts
Communication (Intermediate) Interpersonal Savvy (Learning) Customer Centricity (Intermediate) Time Management (Intermediate) Adaptive Learning (Learning) Problem Solving (Learning)

#AUTO

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Manager, Club Owned Repair

Phoenix, Arizona

A career with AAA Northern California, Nevada, Utah, Arizona, and Mountain West is unique, just like you.

We’re a mission-driven Member services organization. We have a saying here at AAA that we aspire to be America’s most trusted organization absolutely famous for doing the right thing. With more than four million Members, our purpose is to bring peace of mind to Members so that they can enjoy life more.

Essential Functions

• Work Service Counter for a minimum 30% of hours worked

• Understands and manages to a profit and loss statement. Manages activities to drive results.

• Sets monthly and annual sales forecasts, responsible for establishing business plan to achieve established goals.

• Research and develop additional revenue streams through detailed analysis, planning, business case development/presentation and implementation.

• Manage, maintain and builds strong customer, vendor and supplier relationships.

• Collaborates with marketing and others lines of business to develop and coordinate opportunities to maximize CCP’s exposure and supports cross-sell product opportunities.

• May review commercial business offers and makes final recommendation depending on size of

service.

• Comply with AAA local and National management guidelines and practices. Ensures that work is completed according to AAA guidelines.

• Works closely with Emergency Road Service and AAA NCNU Managers to ensure effective support of repair operations.

• Ensure compliance with all applicable Federal, State, and local regulations related to automotive repair - example: Environmental Protection Agency (above/below ground tanks, absorbents, anti- freeze, batteries, brakes, oils and filters, hazardous waste etc.). Responsible for permits, licensing and certification requirements, OSHA requirements and providing equipment safety instructions.

• Ensures the safety and security of staff, assets and property. Insures that equipment is working properly.

• Plans, recruits, selects, conducts performance evaluation, and performance management activities for employees. Provides active, engaged leadership through behavioral coaching and mentoring. Creates an engaging work environment that encourages feedback on local work processes, competitive threats and the member experience which result in continuous alignment of resources and improvement of the work environment to enable realization of the business plans resulting in a

positive effect on employee and customer loyalty. Responsible for leadership, talent development and discipline.

• Responsible for management of training and certification for all staff.

• Responsible for the management of maintenance personnel.

• Responsible for management and security of parts, inventory, vehicles.

Knowledge/Skills/Abilities

• Financial management experience

• Automotive/mechanical background

• Ability to communicate effectively - verbal and written.

• Knowledge of equipment/tool operation and diagnostic/repair procedures.

• Proficient math skills and adept at statistical analysis.

• Working knowledge of Microsoft Office products.

• Ability to drive vehicles equipped with manual transmission.

• Bilingual communication skills (preferred).

Education & Experience / Licenses & Certification

• High School Diploma or equivalent certification. Bachelor Degree preferred

• 5-7 years in a management/supervisory role

• 5 years industry experience in providing auto repair

• Valid driver’s license and acceptable driving record

• Must obtains ASE C1 Certification withing one year of hire

Work Environment/Physical Requirements

Competency

Customer Centricity (Proficient) Interpersonal Savvy ( Proficient)

Managing and Measuring Work (Proficient)

Business Acumen and Fiscal Responsibility (Proficient) Problem Solving (Proficient)

Conflict Management (Proficient) People Development (Proficient)

**Please note that you will be asked to complete a candidate assessment following your application, via email. Your application will not be considered until the assessment has been completed.**

Apply Today

HR Generalist

Clearfield, Utah

A career with AAA Northern California, Nevada and Utah is unique, just like you.

The HR Generalist supports Team Members within the organization to ensure people decisions are aligned with organizational strategy, based on facts and consistent with an excellent Team Member experience. In partnership with the HR Manager, they will maintain effective day-to-day HR operational functions like coaching, employee relations, corrective action, leave administration, unemployment claims and HRIS maintenance. The ideal candidate for this position is exceptional at using facts to make decisions, working in a Member focused, transparent and open culture.

Essential Functions

• Champion AAA culture of being the most trusted organization in America, make it your mission to help our Members and communities. (e.g., driving engagement survey action plans, involvement in company sponsored community events)

• Understand how everything is connected at AAA, contribute to our strategy and align actions to support it, including assisting the HR Manager in planning, executing, training, and tracking various HR programs

• Maintain effective day-to-day HR operational functions like coaching, employee relations, corrective action, leave administration, unemployment claims and HRIS maintenance

• Provide support for core cyclical HR processes (e.g., performance management, talent calibration, compensation and bonus planning, succession planning, engagement survey)

• Support Leaders and Team Members with employee relations issues through proactive and, as necessary, reactive interventions. Under the direction of the HR Manager, conduct effective, thorough and objective investigations, and provide fact based recommendations

• Influence others by being involved and providing timely and insightful consultation to guide decision-making and recommend proactive solutions

•Improve the Team Member experience by finding and developing ways to celebrate success and promote Team Member engagement

• Utilize reporting, data and analysis to support HR initiatives and make recommendations

• Work with internal HR partners, including Training, HRIS, Benefits, Compensation, Payroll and Leave Administration to improve processes and support Team Members

• Provide timely information and/or education for all levels of the organization on critical/emerging HR issues having potential impact to the business operations

• Create a culture focused on retaining and developing highly engaged Team Members that are focused on putting the Member first.

Knowledge/Skills/Abilities

• Possess excellent communication skills including conveying information with confidence and clarity

• Proven understanding of HR functions, employment law and HR industry trends

• Technical expertise in several of the following areas: employee relations, leave administration, HRIS administration and maintenance, staffing and retention, compensation, benefits, policy development and application, learning and development, planning and other HR processes and programs

• Experience as an effective practitioner in multiple HR functions with a strong track record of successfully supporting and implementing HR initiatives

• Demonstrated ability to influence, evaluate and manage conflicting priorities effectively in a fast paced environment

• Flexible work style and approach based the needs of the business

• Strong analytical and problem solving skills, ability to analyze data, understand trends, and develop recommendations for action based on the analysis

• Strong mindset for continuous improvement and exceeding expectations

• Experience supporting process design efforts, performance improvement, coaching, organizational design, and associated human resource services, systems and tools while monitoring progress with suitable metrics.

Education & Experience / Licenses & Certification

BA/BS degree preferred
3-5 years HR Generalist or Specialist experience required
Highly skilled in using HRIS systems, spreadsheets and presentation programs

#corp

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Member Experience Associate

San Francisco, California

Essential Functions

Exhibits AAA guiding principles and core values
Performs routine sales, service and operational functions for AAA Members including; DMV, cashiering, auto travel, notary and insurance sales support, with expectations for maintaining required standards, policies and procedures
Understands and actively promotes products and services to achieve individual goals in support of meeting organization goals and objectives
Overcomes obstacles that create barriers to Team Member or branch efforts
Identifies process improvement opportunities and proposes solutions
Acts as an agent for change while promoting AAA’s guiding principles and core values

Knowledge/Skills/Abilities

Demonstrates sales and service skills. Able to effectively interact, face-to-face, with new, prospective and existing Members.
Accuracy and comfort handling money, making change, balancing cash drawer.
Good computer skills, proficient in both reading and basic arithmetic.
Good written and verbal communication skills in person and over the phone.
Ability to multitask in response to requests, requirements and Member/Team Member expectations. Ability to accept feedback and correct course as necessary.

Education & Experience / Licenses & Certification

High school diploma or GED required
Two years sales or customer service experience
Experience working with sales and service standards and goals
Current & valid Driver's License with clean history may be required
Bonding and fingerprinting may be required
P&C Licensing may also be required
Bilingual Cantonese required. Mandarin is a plus!

Work Environment/Physical Requirements

Works in a variety of office environments where standing, walking or sitting at a desk, table or computer workstation may

#MEASales

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Smart Home Specialist - Monitoring

Scottsdale, Arizona

Customer Experience Specialist

AAA Smart Home - Scottsdale, AZ 85258

$16 an hour

AAA recently acquired SAFE Security, the 11th largest smart home security company in the United States, with the vision to become the most trusted brand in this industry. As motivated as we are to provide the best service possible to our customers, we are just as focused on making this the best place to work at!

AAA Smart Home Customer Experience Team is growing and has an immediate need for passionate, energetic, customer-focused team members with a positive attitude to join our customer support environment. If you are passionate about helping others, have a strong sense of empathy, enjoy a fast paced environment, have the gift of listening and problem solving, then we want you to consider joining our amazing team!

What You'll Do

Subject matter expert and primary contact for the support of remote home security services, including troubleshooting, website navigation, billing inquiries and account updates
Resolve customer service inquiries while building a relationship with the customer
You will demonstrate conflict management skills and maintain professional composure under pressure
Assist technicians with activating security monitoring and supporting other team members with information gathering account research, and other general customer support needs
Verify alarms at protected sites; dispatch local authorities when necessary
Notify customers on maintenance alerts from their alarm system
Create detailed service tickets, schedule technicians for repairs
With a keen sense of the customer experience, continuously look for areas of improvement and communicate trends in customer calls to leadership as appropriate
Simultaneously navigate multiple software applications and technologies

What You’ll Need

Strong problem-solving skills; ability to think analytically while multi-tasking in a fast-paced environment
Excellent communication and relationship building skills; team oriented
Customer-focused and passionate for helping others
Ability to exceed customer satisfaction, achieve performance metrics and meet issue resolution targets
A successful track record working in a high-volume environment
Reliable transportation
6 Months or more of forward facing customer service

EDUCATION:

High School Diploma/GED
AA preferred
Bi-Lingual Spanish preferred

Work Location: North Scottsdale, Arizona

Benefits:

Medical and dental benefits
PTO and paid holidays
Tuition Reimbursements
Fun environment!

#SAFE

Apply Today

Insurance Sales Associate

Watsonville, California

AAA has immediate opportunities for motivated individuals to join our team of Insurance Sales Associates.

Why work for us?

Paid Training: $20.00 hourly paid training. Extensive training program will help ensure a seamless transition into an Insurance Agent position
Licensing Assistance: AAA will reimburse the costs of licensure
Advancement Opportunities: Opportunity to advance within the first 90 days
No Overhead Costs: W-2 structure with dedicated space in a AAA NCNU branch
Compensation: Generous commission structure with the ability to earn commission on every policy
Benefits: Medical, Dental, Vision, wellness program and more!
401k Matching: $1 for $1 company match up to 6% of pay
Annual Incentive Plan: Eligibility to participate in AAA NCNU annual bonus plan
Paid Time Of: 17 days of PTO your first year + 9 Holidays annually
Community Impact: 24 hours provided per year designated for Volunteer work
Collaborative Environment: AAA will value your contribution to providing exceptional service to our members

Job Summary

Essential Functions

Uses sales techniques and strong product knowledge to identify customer-specific needs to generate new sales, retain existing insureds and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.
Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Agent’s manager.
Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.
Establishes rapport with the insured that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.
Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.
Responds to customer inquiries and requests relating to insurance products and membership.
Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.
Responds to customer inquiries and requests relating to insurance products and membership.
Researches and resolves complex customer service issues. Often assists the insured in initiating the first notice of loss on claims

Experience & Licenses/Certifications

2 to 4 years of sales experience preferred.
Insurance industry experience or knowledge preferred.
Knowledge of desktop systems including but not limited to Microsoft Office software applications.
Ability to acquire an unrestricted state issued license(s) required to place property and casualty insurance. Active required license(s) preferred.

#IA

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Call Receiver

Clearfield, Utah

Job Summary:

WHY WORK FOR US?

Great Pay - $14.50/hour with the opportunity for increases when performance skills blocks are achieved
Training – You’ll attend a thorough, comprehensive, 6 week training program
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan
Paid Time Off – Ten hours per month, ten holidays annually, one floating holiday and 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members
Onsite Gym

ESSENTIAL FUNCTIONS:

Call Receiver’s provide courteous and professional assistance in response to members requests for Roadside Assistance in a high volume call center.
You must properly answer and enter information into the system for each incoming telephone call.
On every call you must deliver extraordinary customer service to our Members, using sound business judgment and accurately answering questions by applying department policies while using all provided resources.
Accurately enter all information provided by our Members to ensure proper service is rendered.
Set proper expectations with our Members to ensure their complete understanding of the services they will be given.
Demonstrate empathy when dealing with Members in high stress situations.
Ensure Members are fully aware of products available to them to enhance the Member’s experience for each and every Member’s individual situation. (upgrading coverage, etc.)

KNOWLEDGE/SKILLS/ABILITIES:

Clear verbal and written communication
Data entry skills, typing (35 wpm minimum), computer, telephone and basic math
Passion for customer service
Ability to use a navigation system (Google maps, iOS Maps, Waze… etc.)
Ability to work weekends and holidays as necessitated by business and/or weather conditions
Ability to cope in a professional manner with a fast work pace and time pressure

ABOUT US

For over a century, AAA has continued to redefine itself to become a multi-faceted leading provider of travel, insurance and auto services. We know you’re as versatile as we are and that every aspect of your personality adds to the skills and knowledge you bring to AAA. That’s what makes you so exceptional, and what you offer our Members and the communities we serve that much more unique. As an eligible Team Member, you have the chance to do honorable work, receive competitive compensation, a comprehensive benefits package and opportunities to grow your career.

The second-largest regional Member club of the national organization, and fastest growing mid-large size club in North America, AAA Northern California, Nevada & Utah is headquartered in Walnut Creek, California, and brings together:

An award winning work culture and environment
2,800 employees to serve over 4 million Members
Over 75 branch offices across Northern California
Eleven branch offices across Nevada
Six branch offices across Utah

#MOR

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Member Experience Associate

Menlo Park, California

Essential Functions

Exhibits AAA guiding principles and core values
Performs routine sales, service and operational functions for AAA Members including; DMV, cashiering, auto travel, notary and insurance sales support, with expectations for maintaining required standards, policies and procedures
Understands and actively promotes products and services to achieve individual goals in support of meeting organization goals and objectives
Overcomes obstacles that create barriers to Team Member or branch efforts
Identifies process improvement opportunities and proposes solutions
Acts as an agent for change while promoting AAA’s guiding principles and core values

Knowledge/Skills/Abilities

Demonstrates sales and service skills. Able to effectively interact, face-to-face, with new, prospective and existing Members.
Accuracy and comfort handling money, making change, balancing cash drawer.
Good computer skills, proficient in both reading and basic arithmetic.
Good written and verbal communication skills in person and over the phone.
Ability to multitask in response to requests, requirements and Member/Team Member expectations. Ability to accept feedback and correct course as necessary.

Education & Experience / Licenses & Certification

High school diploma or GED required
Two years sales or customer service experience
Experience working with sales and service standards and goals
Current & valid Driver's License with clean history may be required
Bonding and fingerprinting may be required
P&C Licensing may also be required

Work Environment/Physical Requirements

Works in a variety of office environments where standing, walking or sitting at a desk, table or computer workstation may

#MEASales

Apply Today

Insurance Associate

Pinole, California

AAA has immediate opportunities for motivated individuals to join our team of Insurance Sales Associates.

Why work for us?

Paid Training: $23.00 during our the training period. Extensive training program will help ensure a seamless transition into an Insurance Agent position.
Licensing Assistance: AAA provides/ will reimburse the costs of licensure
Advancement Opportunities: Opportunity to advance within the first 90 days
No Overhead Costs: W-2 structure with dedication space in a AAA NCNU branch
Compensation: Generous commission structure with the ability to earn commission on every policy.
Benefits: Medical, Dental, Vision, wellness program and more!
401k Matching: $1 for $1 company match up to 6% of pay
Annual Incentive Plan: Eligibility to participate in AAA NCNU annual bonus plan
Paid Time Of: 17 days of PTO your first year + 9 Holidays annually
Community Impact: 24 hours provided per year designated for Volunteer work.
Collaborative Environment: AAA will value your contribution to providing exceptional service to our members

Job Summary

Essential Functions

Uses sales techniques and strong product knowledge to identify customer-specific needs to generate new sales, retain existing insureds and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.
Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Agent’s manager.
Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.
Establishes rapport with the insured that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.
Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.
Responds to customer inquiries and requests relating to insurance products and membership.
Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.
Responds to customer inquiries and requests relating to insurance products and membership.
Researches and resolves complex customer service issues. Often assists the insured in initiating the first notice of loss on claims

Education & Experience/Licenses & Certification

High school diploma or GED required. Bachelor's degree in a relevant field preferred.
2 to 4 years of sales experience preferred.
Insurance industry experience or knowledge preferred.
Knowledge of desktop systems including but not limited to Microsoft Office software applications.
Ability to acquire an unrestricted state issued license(s) required to place property and casualty insurance within forty-five (45) calendar days of hire. Active required license(s) preferred.

#IASales

Apply Today

Insurance Associate

Menlo Park, California

AAA has immediate opportunities for motivated individuals to join our team of Insurance Sales Associates.

Why work for us?

Paid Training: $23.00 during our the training period. Extensive training program will help ensure a seamless transition into an Insurance Agent position.
Licensing Assistance: AAA provides/ will reimburse the costs of licensure
Advancement Opportunities: Opportunity to advance within the first 90 days
No Overhead Costs: W-2 structure with dedication space in a AAA NCNU branch
Compensation: Generous commission structure with the ability to earn commission on every policy.
Benefits: Medical, Dental, Vision, wellness program and more!
401k Matching: $1 for $1 company match up to 6% of pay
Annual Incentive Plan: Eligibility to participate in AAA NCNU annual bonus plan
Paid Time Of: 17 days of PTO your first year + 9 Holidays annually
Community Impact: 24 hours provided per year designated for Volunteer work.
Collaborative Environment: AAA will value your contribution to providing exceptional service to our members

Job Summary

Essential Functions

Uses sales techniques and strong product knowledge to identify customer-specific needs to generate new sales, retain existing insureds and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.
Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Agent’s manager.
Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.
Establishes rapport with the insured that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.
Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.
Responds to customer inquiries and requests relating to insurance products and membership.
Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.
Responds to customer inquiries and requests relating to insurance products and membership.
Researches and resolves complex customer service issues. Often assists the insured in initiating the first notice of loss on claims

Education & Experience/Licenses & Certification

High school diploma or GED required. Bachelor's degree in a relevant field preferred.
2 to 4 years of sales experience preferred.
Insurance industry experience or knowledge preferred.
Knowledge of desktop systems including but not limited to Microsoft Office software applications.
Ability to acquire an unrestricted state issued license(s) required to place property and casualty insurance within forty-five (45) calendar days of hire. Active required license(s) preferred.

#IASales

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Certified Automotive Technician

Phoenix, Arizona

Successfully complete automotive service and repair work qualified to preform. Perform work according to safety guidelines. Complete vehicle inspection form and vehicle diagnostic form and submit to service advisor. Complete documentation of repair work completed.

Advises service advisor of change in a vehicles status. Inspect vehicles for additional needed repairs or maintenance and recommend them to the service advisors for sale to customers.

Responsible to maintain a safe and clean work area. Participate in ongoing training as assigned by management. Study technical bulletins, industry magazines, and technical web sites.

Certifications, Licenses, Registrations:

Valid Arizona driver’s license and current 39 month driving record.
2 ASE Certifications required or equivalent experience.

Candidates will be considered if there certifications have expired within the last 2 years.
Candidate will be required to re-certify in at least 2 areas at the next testing cycle as a condition of employment.

Education and/or Experience:

Technical Training

3-5 years experience

PHYSICAL DEMANDS: Required by the Americans with Disabilities Act (ADA).
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions o this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk and hear, required to sit, occasionally required to stand and walk; use and to finger, handle, or feel; and reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, peripheral vision and the ability to focus. Identify specific hazards as necessary (use of chemicals, equipment, driving).

May be exposed to chemicals, pneumatic air, electrical, lifting, tripping and/or falling, drives member and/or company vehicle.

#AUTO

Apply Today

Shift Lead

Concord, California

Essential Functions

Responsible for oversight of shop operations to include inspecting/maintaining of company vehicles/ equipment for safe and efficient operation, battery inventory processes, administrative duties/reports and coordination of scheduling/dispatching
Coaching and development of employees, to include training, performance management and the corrective action process
Driving and operating the full range of service vehicles (i.e. loading/towing vehicles, flat tire changes, lock-out, fuel delivery services, etc.) for increased
Productivity gains and contribution to business results, to include knowledge sharing/coaching/
training of peers; utilizing on-board computer, radio communications and mapping systems
On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving
Managing and maintenance of damages tracking system and coordination of resolution for customer complaints
Education and training. I.E.: AAA Compliance Training, RPST,TSAAC, Lock-out, PSP, Battery
Service Training

Knowledge/Skills/Abilities

Ability to drive a manual/automatic shift vehicle
Ability to ride a bicycle at a skilled level.
Ability to act in the role of a leader, to include coaching, mentoring and training
Superior customer service skills and the ability to interact with a wide-range of people
Proficient automotive knowledge
Proven computer knowledge and familiarity with Microsoft Office Suite
Proven math skills and analytical ability
Ability to communicate effectively, including proficiency with delivering presentations and conducting meetings
Bilingual communication skills (preferred)

Education & Experience / Licenses & Certification

• High School Diploma or GED equivalent

• 8+ years Experience operating a motor vehicle with a valid driver's license

• Vocational technical automotive training/certification or equivalent experience (preferred)

• ASE (Automotive Service Excellence) certification (preferred)

Work Environment/Physical Requirements

Competency

Customer Centricity (Proficient)

Interpersonal Savvy (Proficient)

Time Management (Proficient)

Decision Making (Proficient)

Leadership Credibility (intermediate)

Apply Today

Insurance Sales Agent

Salt Lake City, Utah

We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Why work for us?

Licensing Assistance – If unlicensed, AAA NCNU will reimburse the costs of licensure
Training – You’ll attend a thorough, comprehensive, two week training program
No Overhead Costs – W-2 structure with dedication space in a AAA NCNU branch
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan
Paid Time Off – 17 days your first year + nine holidays annually + 24 hours designated for volunteer work

Insurance Agent Essential Functions:

Uses sales techniques and strong product knowledge to identify customer-specific needs to generate new sales, retain existing insureds and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.
Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Agent’s manager.
Conduct insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.
Establishes rapport with the insured that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.
Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.
Responds to customer inquiries and requests relating to insurance products and membership.
Researches and resolves complex customer service issues. Often assists the insured in initiating the first notice of loss on claims.

Knowledge/Skills/Abilities:

Strong sales skills with a history of effectively developing, tracking, following up on and closing leads.
Advanced consultative selling techniques utilizing thorough product knowledge.
Knowledge of desktop systems including but not limited to Microsoft Office software applications.

Education & Experience/Licenses & Certifications:

3 to 5 years of relevant sales or insurance industry work experience required.
Possesses or has the ability to possess active and unrestricted state issued license(s) required to place property and casualty insurance.

#IA

Apply Today

Insurance Associate

Alameda, California

AAA has immediate opportunities for motivated individuals to join our team of Insurance Sales Associates.

Why work for us?

Paid Training: $23.00 during our the training period. Extensive training program will help ensure a seamless transition into an Insurance Agent position.
Licensing Assistance: AAA provides/ will reimburse the costs of licensure
Advancement Opportunities: Opportunity to advance within the first 90 days
No Overhead Costs: W-2 structure with dedication space in a AAA NCNU branch
Compensation: Generous commission structure with the ability to earn commission on every policy.
Benefits: Medical, Dental, Vision, wellness program and more!
401k Matching: $1 for $1 company match up to 6% of pay
Annual Incentive Plan: Eligibility to participate in AAA NCNU annual bonus plan
Paid Time Of: 17 days of PTO your first year + 9 Holidays annually
Community Impact: 24 hours provided per year designated for Volunteer work.
Collaborative Environment: AAA will value your contribution to providing exceptional service to our members

Job Summary

Essential Functions

Uses sales techniques and strong product knowledge to identify customer-specific needs to generate new sales, retain existing insureds and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.
Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Agent’s manager.
Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.
Establishes rapport with the insured that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.
Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.
Responds to customer inquiries and requests relating to insurance products and membership.
Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.
Responds to customer inquiries and requests relating to insurance products and membership.
Researches and resolves complex customer service issues. Often assists the insured in initiating the first notice of loss on claims

Education & Experience/Licenses & Certification

High school diploma or GED required. Bachelor's degree in a relevant field preferred.
2 to 4 years of sales experience preferred.
Insurance industry experience or knowledge preferred.
Knowledge of desktop systems including but not limited to Microsoft Office software applications.
Ability to acquire an unrestricted state issued license(s) required to place property and casualty insurance within forty-five (45) calendar days of hire. Active required license(s) preferred.

#IASales

Apply Today

Insurance Associate

Redwood City, California

AAA has immediate opportunities for motivated individuals to join our team of Insurance Sales Associates.

Why work for us?

Paid Training: $23.00 during our the training period. Extensive training program will help ensure a seamless transition into an Insurance Agent position.
Licensing Assistance: AAA provides/ will reimburse the costs of licensure
Advancement Opportunities: Opportunity to advance within the first 90 days
No Overhead Costs: W-2 structure with dedication space in a AAA NCNU branch
Compensation: Generous commission structure with the ability to earn commission on every policy.
Benefits: Medical, Dental, Vision, wellness program and more!
401k Matching: $1 for $1 company match up to 6% of pay
Annual Incentive Plan: Eligibility to participate in AAA NCNU annual bonus plan
Paid Time Of: 17 days of PTO your first year + 9 Holidays annually
Community Impact: 24 hours provided per year designated for Volunteer work.
Collaborative Environment: AAA will value your contribution to providing exceptional service to our members

Job Summary

Essential Functions

Uses sales techniques and strong product knowledge to identify customer-specific needs to generate new sales, retain existing insureds and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.
Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Agent’s manager.
Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.
Establishes rapport with the insured that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.
Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.
Responds to customer inquiries and requests relating to insurance products and membership.
Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.
Responds to customer inquiries and requests relating to insurance products and membership.
Researches and resolves complex customer service issues. Often assists the insured in initiating the first notice of loss on claims

Education & Experience/Licenses & Certification

High school diploma or GED required. Bachelor's degree in a relevant field preferred.
2 to 4 years of sales experience preferred.
Insurance industry experience or knowledge preferred.
Knowledge of desktop systems including but not limited to Microsoft Office software applications.
Ability to acquire an unrestricted state issued license(s) required to place property and casualty insurance within forty-five (45) calendar days of hire. Active required license(s) preferred.

#MEL

#IASales

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Smart Home Specialist

Scottsdale, Arizona

AAA recently acquired SAFE Security, the 11th largest smart home security company in the United States, with the vision to become the most trusted brand in this industry. With your help, we aspire to provide the same peace of mind at home as we have provided on the roads for the last 100 years.

Job Description

Essential Functions:

Operate automatic call distribution (ACD) telephone set and PC Windows-based applications, to accurately receive record and respond to Members’ requests
Properly answer and accurately process incoming telephone calls regarding service and other related areas, while demonstrating a pleasant and professional telephone manner. Take action, as necessary, to appropriately respond to a Member's needs and concerns
Listen and probe for additional information as necessary. Make sound decisions concerning the prioritization of service (e.g., safety concern, extreme hardship to Member)
Identify situations that require special handling and coordinate with appropriate unit as necessary.
Accurately enter information, comments and complaints regarding Members’ needs, including any special service considerations, in the system application. Forward complaint information to appropriate support for follow-up
Process credit card and member billing transaction via available applications
Suggest cross-selling opportunities that will enhance Member's experience; promote related programs as required by the Member’s individual situation

Knowledge/Skills/Abilities

Clear verbal and written communications.
Basic mathematical, typing (35 wpm minimum), computer (basic usage and functions) and data entry skills
General awareness of AAA products, and services
Passion for customer service
Ability to navigate through navigation system (Google Maps)
Ability to respond to customer inquiries and interact with others at a level normally acquired through the completion of a high school diploma or equivalent and two (2) years of customer service experience (preferred)
Effective analytical, written and oral communication skills to enable accurate completion of assignments, proper handling of problem situations and constructive interaction with others
Ability to work overtime and/or holidays as necessitated by business and/or weather conditions.
Ability to identify customer needs and recommend solutions

Education & Experience / Licenses & Certification

High School diploma or equivalent required, college education credits preferred
6 months – 2 years prior customer service experience, retail or banking is preferred
Bi-Lingual Spanish preferred

Benefits

Medical and Dental Benefits
PTO and paid holidays
Tuition Reimbursement
Fun Environment
$16/hour

#SAFE

Apply Today

Insurance Sales Agent

Carson City, Nevada

Whether you’re just starting your journey or looking to grow your career, we’ll support you every step of the way.

Why work for us?

Licensing Assistance – If unlicensed, AAA NCNU will reimburse the costs of licensure
Training – You’ll attend a thorough, comprehensive, three week training program.
No Overhead Costs – W-2 structure with dedication space in a AAA NCNU branch
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan
Paid Time Off – 17 days your first year + nine holidays annually + 24 hours earmarked for volunteer time

Insurance Agent Essential Functions:

Uses sales techniques and strong product knowledge to identify customer-specific needs to generate new sales, retain existing insureds and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.
Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Agent’s manager.
Conduct insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.
Establishes rapport with the insured that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.
Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.
Responds to customer inquiries and requests relating to insurance products and membership.
Researches and resolves complex customer service issues. Often assists the insured in initiating the first notice of loss on claims.

Knowledge/Skills/Abilities:

Strong sales skills with a history of effectively developing, tracking, following up on and closing leads.
Advanced consultative selling techniques utilizing thorough product knowledge.
Knowledge of desktop systems including but not limited to Microsoft Office software applications.

Education & Experience/Licenses & Certifications:

3 to 5 years of relevant sales or insurance industry work experience required.
Possesses or has the ability to possess active and unrestricted state issued license(s) required to place property and casualty insurance.

#IA

Apply Today

Insurance Sales Agent

Orem, Utah

We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Why work for us?

Licensing Assistance – If unlicensed, AAA will reimburse the costs of licensure
Training – You’ll attend a thorough, comprehensive, two week training program
No Overhead Costs – W-2 structure with dedication space in a AAA branch
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Annual Incentive Plan – Eligibility to participate in AAA annual bonus plan
Paid Time Off – 17 days your first year + 9 holidays annually + 24 hours per year designated for volunteer work

Essential Functions:

Uses sales techniques and strong product knowledge to identify customer-specific needs to generate new sales, retain existing insureds and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.
Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Agent’s manager.
Conduct insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.
Establishes rapport with the insured that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.
Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.
Responds to customer inquiries and requests relating to insurance products and membership.
Researches and resolves complex customer service issues. Often assists the insured in initiating the first notice of loss on claims.

Knowledge/Skills/Abilities:

Strong sales skills with a history of effectively developing, tracking, following up on and closing leads.
Advanced consultative selling techniques utilizing thorough product knowledge.
Knowledge of desktop systems including but not limited to Microsoft Office software applications.

Education & Experience/Licenses & Certifications:

3 to 5 years of relevant sales or insurance industry work experience required.
Possesses or has the ability to possess active and unrestricted state issued license(s) required to place property and casualty insurance.

#IA

Apply Today

Tow and Light Service Driver

San Rafael, California

A career with AAA Northern California, Nevada, Utah, Arizona, and Mountain West is unique, just like you.

We’re a mission-driven Member services organization. We have a saying here at AAA that we aspire to be America’s most trusted organization absolutely famous for doing the right thing. With more than four million Members, our purpose is to bring peace of mind to Members so that they can enjoy life more.

AAA is known for providing exceptional products, service and experiences to our members. Our Road Service Technicians (Tow Truck Drivers) provide outstanding member experiences by ensuring our members safety on the road.

Why work for us?

Great Pay – $21.96/hour + a 5% increase at 6 months
Training – You’ll attend a thorough, comprehensive, three week training program
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan
Paid Time Off – Ten hours per month, ten holidays annually, one floating holiday and 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

What our Roadside Service Technicians do:

Driving and operating a service vehicle (i.e. loading/towing vehicles, flat tire changes, lock-out, fuel delivery services, etc.)
On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving
Utilizing on-board computer, radio communications, and mapping systems
Completion of daily paperwork (i.e. call-logs, battery invoices, cash receipts, etc.)
Inspecting and submitting maintenance reports of company vehicles for safe and efficient operation
Education and training. I.E.: AAA Compliance Training, RPST,TSAAC, Lock-out, PSP, Battery Service Training

Education & Experience/Licenses & Certification

Ability to drive a manual/automatic shift vehicle
Customer service skills and the ability to interact with a wide-range of people
Basic math skills
Basic automotive knowledge and at least 6 years’ experience operating a motor vehicle with a valid driver’s license
Basic computer knowledge
Bilingual communication skills a plus
High School Diploma or GED equivalent required
Vocational technical automotive training/certification or equivalent experience (preferred)
ASE (Automotive Service Excellence) certification(preferred)

Work Environment and Physical Requirements:

Works outdoors at vehicle sites when servicing vehicles. Lifting and carrying tires and parts, weighing up to 50 pounds, several times a day; bending, kneeling and stooping as required for service calls. Works in all weather and all traffic conditions. Vehicle recovery sites may be wet, messy and hazardous. Service Providers are required to provide a photograph for identification purposes. If needed for identification purposes, a photograph may be obtained after an offer of employment is made and accepted.

#ERSDriver

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Outside Sales Insurance Agent

Sun City West, Arizona

We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Why work for us?

Training – You’ll attend a thorough, comprehensive, two week training program
No Overhead Costs – W-2 structure with occasional space in a AAA branch
Compensation – Non recoverable draw weekly compensation or lucrative, uncapped bonus plan with first year production incentives
Benefits – Access to Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 4% of pay
Annual Incentive Plan – Eligibility to participate in AAA annual bonus plan
Paid Time Off – Accrual of 17 PTO days per year, nine holidays annually, and 24 hours per year earmarked for volunteer activities

Outside Sales Agent Responsibilities:

Responsible to quote and write personal and commercial lines of insurance including auto, homeowner's and life (preferred) under minimal supervision.
Prospect within the community to develop new insurance business and create brand presence. Prospect from various resources.
Required to meeting or exceed sales goals set by management.
Provide customer service to insurance clients.
Employees are required to support the lead generation initiative by providing qualified leads to other business lines of AAA Arizona that include Travel, Insurance, Automotive and Financial.
Maintain records, logs and files according to department and club guidelines. Demonstrate thorough and competent skills in both industry and Club computerized systems.
May perform other duties as assigned.

Qualifications:

High School Diploma or GED required
Minimum 3 years of experience independently selling home and auto insurance
Valid Arizona Property and Casualty Insurance License
Valid Arizona driver's license

#IA Sales

Apply Today

Smart Home Manager

Scottsdale, Arizona

Essential Functions /Principal Responsibilities

This position is responsible for the management and control of the department service partners that provide service and repair to account base outside of the AAA Smart Home footprint. Responsible for developing, implementing, and engaging in continual process improvement of the operational strategy. The Smart Home Manager, plays a key role in optimizing the performance of the business via the use of statistics and analysis. This position will guide the operation function at AAA Smart Home / A3 Smart Home by partnering with business leads to make fact based decisions that improve business results through the disciplined use of measurements, accountability, analysis and discussion of business objectives and results initiatives. This position requires active participation and "thought leadership" in all team meetings, events, and decision making, where appropriate.

KNOWLEDGE AND SKILLS

Operational Management: Oversight and management of service partners in their performance of service calls. Defines, plans and monitors key metrics in accordance with business goals while providing memorable customer experiences.

Fiscal Responsibility: Identify innovative solutions to reduce expenses, and increase efficiency inclusive of managing expenses while improving efficiency and customer satisfaction scores.

Quality Assurance: Ensures the volume of work produced meets or exceeds service standards and quality expectations as they relate to service delivery.

Compliance: Ensures compliance with established guidelines, requirements, processes, and regulations.

Other: Managing projects that have a critical impact on the department, division, enterprise. Requires interaction with senior management.

Forecasting - Use of historic data to determine the direction of future trends. Determines how to allocate their budgets or plan for anticipated expenses for an upcoming period of time. (Advanced)

Process Improvement - Proactively identifying, analyzing, and improving upon existing business processes (Advanced)

Project Management - Planning, forecasting, production, or marketing of a product or products at all stages of the product life-cycle. (Advanced)

Problem-solving - Identifies problems, lists the possible solutions, evaluates options, and selects options to find solutions to problems. Designs solutions. (Advanced)

Analysis - Examines data and facts to uncover and understand cause-effect relationships, thus providing basis for problem solving and decision making. (Advanced)
Customer Experience – Able to generate, motivate and lead a team to provide memorable customer experiences consistently. (Advanced)

EDUCATION, KNOWLEDGE, SKILLS, COMPETENCIES, CERTIFICATIONS/LICENSES

Bachelor's degree or an equivalent combination of education and experience (Preferred)

2 – 3 years Workforce Management Experience (Preferred)

3 – 5 years Management of exempt and non-exempt direct reports of 25 or more (Preferred)

Must meet state requirements to obtain related licenses and/or certifications

Must meet AAA Smart Home requirements to operate a vehicle

SUPERVISORY RESPONSIBILITIES

The position provides direct supervision of approximately 10 front line employees with an adequate number of Smart Home Leads to assist.

This position includes both office and field time with 80%+ time being spent in the field.

This position requires domestic travel up to 25% of the time.

Physical requirements include standing, sitting, bending, lifting, driving and climbing. Lifting will include up to 25 pounds. Extensive use of a personal computer and keyboard is required.

#SAFE

#LYN

Apply Today

Commercial Fire Alarm Inspection Technician

Walnut Creek, California

Fire Alarm Inspection Technician

This position is responsible for service, repair, maintenance, and inspections of fire alarm and life safety systems for the existing customer base. These services are critical for the ongoing customer service experience and satisfaction of the account base. The department has primary responsibility for customer retention through the responsiveness and provision of inspection, repair, support, and maintenance operations and service. This is the entry level position.

RESPONSIBILITIES/JOB DUTIES

Perform fire alarm inspections, identifying deficiencies and upgrade opportunities. Perform fire alarm repairs, maintenance, and upgrades.

Perform fire alarm repairs, maintenance, and upgrades.

Support of the service advisors, key account coordinators, and customer support representatives in the performance of their jobs and service calls. Create reports for customer and agency documentation and submittal.

Maintain relationship with municipal and state fire authorities for licensing and inspections. Interface with the monitoring center manager and supervisors.

Maintain relationships with major accounts and multi-location accounts to ensure satisfaction and retention. Interface with the sales departments to address current service issues and plan support for future growth.

KNOWLEDGE AND SKILLS

Two or more years in the installation and/or service of fire alarm systems.

Strong customer service communication and conflict resolution skills.

Experience in the inspection of fire alarm and life safety systems.

Technical knowledge of fire, life safety, and suppression system design and operation is required.

Strong written and verbal communication skills.

EDUCATION, KNOWLEDGE, SKILLS, COMPETENCIES, CERTIFICATIONS/LICENSES 

Must qualify for state alarm agent license.

Knowledge of life safety and electrical codes.

Technical certifications are required (CSA, NICET).

Equipment manufacturer’s training and/or certifications are desirable.

Computer / tablet literacy.

SUPERVISORY RESPONSIBILITIES

The position provides direct inspections and service of customer systems. Responsibilities include interface with and support for internal customers, including office and sales teams. Work directly with customers to maintain relationships, perform conflict resolution, and achieve customer satisfaction for retention. The technician will be expected to expand their skill set into fire sprinkler and suppression systems.

WORKING ENVIRONMENT/ MINIMUM PHYSICAL REQUIREMENTS 

This position includes primarily field time. Physical requirements include standing, sitting, bending, lifting, and climbing. Lifting will include up to 40 pounds. Extensive use of a personal computer and tablet is required. Use of hand and power tools is required on occasion.

*Position is home based within San Francisco Bay Area and will work out in the field 80% of time.

#SAFE

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MSC Sales and Service Team Leader

Clearfield, Utah

Essential Functions

• Trains and coaches employees and keeps management informed of issues. Meets with employees on a regular basis to provide employee with performance feedback.

• Supervises departmental work activities and ensures scheduling adherence to achieve business objectives.

• Maintains knowledge of insurance products and serves as subject matter expert.

• Ensures compliance with AAA policies, procedures, standards and regulations.

• Responsible for meeting and exceeding product goal of assigned team.

• Monitors, audits and reports daily team and individual performance statistics and provides efficiency improvement recommendations to management.

• Maximizes the output of each employee supervised.

• Supports the Business Manager in goal setting, on-going performance feedback and evaluation and documentation of performance for assigned employees.

• Assists in the development, updating and implementation of disciplined operating practices.

• Participates in the recruitment process of potential employees including but not limited to screening applicants, interviewing, and employment decision.

• Performs other related duties as assigned.

Knowledge/Skills/Abilities

• Leadership capability overseeing non-direct reports.

• Outstanding sales and customer service skills

• Strong written and verbal communication skills.

• Strong computer skills, including proficiency with MS Office applications (Word, Excel, PowerPoint, Outlook)

• Bi-lingual communication skills (Preferred)

• In-depth knowledge of Membership, Insurance, Travel, Retail or Financial Services organization(s) (Preferred)

• Demonstrated ability to meet and/or exceed sales goals. (Preferred)

• Operations management experience (Preferred)

• Knowledge of AAA products and systems (Preferred)

Education & Experience / Licenses & Certification

• Sales and/or service experience

• Supervisory experience in travel, retail sales, insurance or service industry. Comparable experience in a team lead capacity may also be considered. (Preferred)

• Bachelor’s Degree Preferred

• High School Diploma or GED

• Valid Driver's License

Work Environment/Physical Requirements

• Entire work time is conducted in an office setting

• Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

• Must be able to understand and follow complex instructions

Competency

• Communication, Oral - Ability to communicate effectively with others using the spoken word

• Communication, Written - Ability to communicate in writing clearly and concisely

• Customer Oriented - Ability to take care of the customers' needs while following company procedures

• Interpersonal - Ability to get along well with a variety of personalities and individuals

• Energetic - Ability to work at a sustained pace and produce quality work

• Reliability - The trait of being dependable and trustworthy

• Management Skills - Ability to organize and direct oneself and effectively supervise others

Apply Today

Member Experience Associate - Bilingual Spanish

Manteca, California

Why work for us?

Benefits – Access to Medical, Dental, and Vision program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Annual Incentive Plan – Eligibility to participate in AAA annual bonus plan
Paid Time Off – Accrual of 17 PTO days your first year, nine paid holidays annually, and 24 hours earmarked for volunteer activities

Essential Functions:

Exhibits AAA guiding principles and core values
Performs routine sales, service and operational functions for AAA Members including; DMV, cashiering, auto travel, notary and insurance sales support, with expectations for maintaining required standards, policies and procedures
Understands and actively promotes products and services to achieve individual goals in support of meeting organization goals and objectives
Overcomes obstacles that create barriers to Team Member or branch efforts
Identifies process improvement opportunities and proposes solutions
Acts as an agent for change while promoting AAA’s guiding principles and core values

Knowledge/Skills/Abilities:

Demonstrates sales and service skills. Able to effectively interact, face-to-face, with new, prospective and existing Members.
Accuracy and comfort handling money, making change, balancing cash drawer.
Good computer skills, proficient in both reading and basic arithmetic.
Good written and verbal communication skills in person and over the phone.
Ability to multitask in response to requests, requirements and Member/Team Member expectations. Ability to accept feedback and correct course as necessary.
Bilingual (Spanish) required

Experience & Licenses/Certifications:

Two years of sales or customer service experience required
Experience working with sales and service standards and goals
Current & valid Driver's License with clean history may be required
Bonding and fingerprinting may be required
P&C Licensing may be required

Work Environment/Physical Requirements:

Apply Today

Member Experience Associate

San Francisco, California

Essential Functions

Exhibits AAA guiding principles and core values
Performs routine sales, service and operational functions for AAA Members including; DMV, cashiering, auto travel, notary and insurance sales support, with expectations for maintaining required standards, policies and procedures
Understands and actively promotes products and services to achieve individual goals in support of meeting organization goals and objectives
Overcomes obstacles that create barriers to Team Member or branch efforts
Identifies process improvement opportunities and proposes solutions
Acts as an agent for change while promoting AAA’s guiding principles and core values

Knowledge/Skills/Abilities

Demonstrates sales and service skills. Able to effectively interact, face-to-face, with new, prospective and existing Members.
Accuracy and comfort handling money, making change, balancing cash drawer.
Good computer skills, proficient in both reading and basic arithmetic.
Good written and verbal communication skills in person and over the phone.
Ability to multitask in response to requests, requirements and Member/Team Member expectations. Ability to accept feedback and correct course as necessary.

Education & Experience / Licenses & Certification

High school diploma or GED required
Two years sales or customer service experience
Experience working with sales and service standards and goals
Current & valid Driver's License with clean history may be required
Bonding and fingerprinting may be required
P&C Licensing may also be required
Bilingual Chinese preferred

Work Environment/Physical Requirements

“Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.”

#MEA Sales

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Operations Lead

Scottsdale, Arizona

Our client, AAA Smart Home recently acquired Safeguard Security, the 11th largest smart home security company in the United States, with the vision to become the most trusted brand in this industry, absolutely famous for legendary customer service. With your help, we aspire to provide the same peace of mind at home as we have provided on the roads for the last 100 years.

Operations Lead

RESPONSIBILITIES/JOB DUTIES 

Research

Acts as consultant with business partners to identify business improvement opportunities
Researches and monitors market trends and competitor activity
Designs and coordinates specific Customer and market surveys

Data Analysis

Researches available data and requests necessary data from analytics team
Conducts data analysis and financial modeling
Identifies and develops specific customer segments to unlock business opportunities
Designs and implements appropriate geographic, demographic, demand, supply and other segmentation work

Strategy Development

Acts as business lead for thought leadership, solution idealization, and business case development
Develop, recommend and present strategies to leadership team that continually innovate and improve our business performance
Secures necessary internal resources to support delivery of an approved business case

Project Management

Works with project team to insure project budgets, resource plans, milestones, tracking metrics and success measures are achieved
Leverages agile methodology to test assumptions of pilot projects
Builds and manages relationships with key stakeholders at multiple levels in the organization to manage expectations as needed and keep a project moving forward
Completes special projects as assigned

KNOWLEDGE AND SKILLS 

Strong analytical skills, both quantitative and qualitative
A problem solver who is able to make smart simplifying assumptions
Self-starter with ability to handle multiple activities
Excellent problem-solving, organizational and analytical skills, with the ability to evolve product strategy based on research, data, and industry trends
Ability to project manage cross functional teams
Ability to work independently and in teams
Exceptional organizational, planning and project management skills—exhibiting attention to detail, follow-through, and accountability
Solid written and oral communication skills
Strong Excel modeling skills

EDUCATION, KNOWLEDGE, SKILLS, COMPETENCIES, CERTIFICATIONS/LICENSES

·Bachelor’s degree required, MBA preferred.
1-3 years of experience in management consulting, corporate strategy or operations

#SAFE

Apply Today

Member Experience Associate

San Francisco, California

This position will be focused on DMV and Cashiering.

Essential Functions

Exhibits AAA guiding principles and core values
Performs routine sales, service and operational functions for AAA Members including; DMV, cashiering, auto travel, notary and insurance sales support, with expectations for maintaining required standards, policies and procedures
Understands and actively promotes products and services to achieve individual goals in support of meeting organization goals and objectives
Overcomes obstacles that create barriers to Team Member or branch efforts
Identifies process improvement opportunities and proposes solutions
Acts as an agent for change while promoting AAA’s guiding principles and core values

Knowledge/Skills/Abilities

Demonstrates sales and service skills. Able to effectively interact, face-to-face, with new, prospective and existing Members.
Accuracy and comfort handling money, making change, balancing cash drawer.
Good computer skills, proficient in both reading and basic arithmetic.
Good written and verbal communication skills in person and over the phone.
Ability to multitask in response to requests, requirements and Member/Team Member expectations. Ability to accept feedback and correct course as necessary.

Education & Experience / Licenses & Certification

High school diploma or GED required
Two years sales or customer service experience
Experience working with sales and service standards and goals
Current & valid Driver's License with clean history may be required
Bonding and fingerprinting may be required
P&C Licensing may also be required
Bilingual Spanish preferred

Work Environment/Physical Requirements

Works in a variety of office environments where standing, walking or sitting at a desk, table or computer workstation may

#MEASales

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Travel Sales Counselor

Cheyenne, Wyoming

Whether you’re just starting your journey or looking to grow your career, we’ll support you every step of the way.

Essential Functions:

Sells International & Domestic vacation packages, cruises, tours, hotel, car rental, rail and air travel
Owns the relationship with the member from beginning to end of each travel related transaction
Researches, evaluates and compares appropriate AAA Travel Partner packages to match up with member needs for the purpose of “delivering exceptional member experiences” in every transaction
Stays current with world events and latest travel industry developments and trends, and provides relevant information to members
Processes and interprets travel documents for members purchasing travel products with AAA and inform them of governmental requirements
Investigates and responds to travel-related member questions/complaints, and recommends solutions
Initiates contact with members and past customers to prospect for new business and encourages repeat business
Maintains minimum production goals in the following areas: Travel sales, sales of Travel Partner and proprietary products (i.e. Sojourns, AAA Vacations)
Cross-sells products and services (e.g., insurance (P&C, Life), new membership accounts, etc.)

Knowledge/Skills/Abilities:

Ability to clearly communicate (verbal and written) in English
Basic computer (e.g., Microsoft Word, Outlook, etc.) and industry specific applications (e.g., Galileo, VAX, etc.) and telephone skills
GDS experience required (Apollo/Galileo/Travelport)
Detailed knowledge of travel products
Knowledge of worldwide geography, the ability to read and interpret maps and brochures
Self-motivated sales drive and documented sales success
Ability to work efficiently both independently and as part of a team
Bilingual communication skills are a plus

Experience & Licenses/Certifications:

2 years of recent experience selling international and domestic travel services
Travel Institute certification as “CTA, CTC, or CTIE” preferred

Work Environment/Physical Requirements:

Works in an office environment sitting at a desk, table or computer workstation for extended periods of time. May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 70-80 percent of the time spent on the job involves the use of a personal computer.

Apply Today

Certified Auto Technician

Phoenix, Arizona

Why AAA?

Hourly Pay, Wrench Rate with bonus and incentive plans
$2500 Sign-On bonus
Exceptional benefits within 30 days of hire, to include 401k matching
15 Paid Days off and no Sunday work hours
Tuition reimbursement for receiving additional ASE certifications
A free AAA Membership and numerous employee discounts

What You'll Do.

Successfully complete automotive service and repair work qualified to perform. Perform work according to safety guidelines. Complete vehicle inspection form and vehicle diagnostic form and submit to service advisor. Complete documentation of repair work completed.
Advises service advisor of change in a vehicles status. Inspect vehicles for additional needed repairs or maintenance and recommend them to the service advisors for sale to customers.
Responsible to maintain a safe and clean work area. Participate in ongoing training as assigned by management. Study technical bulletins, industry magazines, and technical websites.

What You've Done.

3-5 years automotive repair experience
2+ ASE Certifications required or equivalent experience.
Valid Arizona driver’s license and current 39 month driving record.
Candidates will be considered if certifications have expired within the last 2 years.
Candidate will be required to re-certify in at least 2 areas at the next testing cycle as a condition of employment.

PHYSICAL DEMANDS:

Required by the Americans with Disabilities Act (ADA).

May be exposed to chemicals, pneumatic air, electrical, lifting, tripping and/or falling, drives member and/or company vehicle.

Apply Today

Insurance Associate

Walnut Creek, California

AAA has immediate opportunities for motivated individuals to join our team of Insurance Sales Associates.

Why work for us?

Paid Training: $23.00 hourly paid training. Extensive training program will help ensure a seamless transition into an Insurance Agent position.
Licensing Assistance: AAA provides/ will reimburse the costs of licensure
Advancement Opportunities: Opportunity to advance within the first 90 days
No Overhead Costs: W-2 structure with dedication space in a AAA NCNU branch
Compensation: Generous commission structure with the ability to earn commission on every policy.
Benefits: Medical, Dental, Vision, wellness program and more!
401k Matching: $1 for $1 company match up to 6% of pay
Annual Incentive Plan: Eligibility to participate in AAA NCNU annual bonus plan
Paid Time Of: 17 days of PTO your first year + 9 Holidays annually
Community Impact: 24 hours provided per year designated for Volunteer work.
Collaborative Environment: AAA will value your contribution to providing exceptional service to our members

Job Summary

Essential Functions

Uses sales techniques and strong product knowledge to identify customer-specific needs to generate new sales, retain existing insureds and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.
Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Agent’s manager.
Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.
Establishes rapport with the insured that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.
Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.
Responds to customer inquiries and requests relating to insurance products and membership.
Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.
Responds to customer inquiries and requests relating to insurance products and membership.
Researches and resolves complex customer service issues. Often assists the insured in initiating the first notice of loss on claims

Education & Experience/Licenses & Certification

High school diploma or GED required. Bachelor's degree in a relevant field preferred.
2 to 4 years of sales experience preferred.
Insurance industry experience or knowledge preferred.
Knowledge of desktop systems including but not limited to Microsoft Office software applications.
Ability to acquire an unrestricted state issued license(s) required to place property and casualty insurance within forty-five (45) calendar days of hire. Active required license(s) preferred.

#IASales

Apply Today

Auto Technician

Phoenix, Arizona

We're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service.

Why AAA?

Hourly Pay, Wrench Rate with bonus and incentive plans
$2500 Sign-On bonus
Exceptional benefits within 30 days of hire, to include 401k matching
15 Paid Days off and no Sunday work hours
Tuition reimbursement for receiving additional ASE certifications
A free AAA Membership and numerous employee discounts

What You'll Do.

Successfully complete automotive service and repair work qualified to perform. Perform work according to safety guidelines. Complete vehicle inspection form and vehicle diagnostic form and submit to service advisor. Complete documentation of repair work completed.
Advises service advisor of change in a vehicles status. Inspect vehicles for additional needed repairs or maintenance and recommend them to the service advisors for sale to customers.
Responsible to maintain a safe and clean work area. Participate in ongoing training as assigned by management. Study technical bulletins, industry magazines, and technical websites.

What You've Done.

3-5 years automotive repair experience
2+ ASE Certifications required or equivalent experience.
Valid Arizona driver’s license and current 39 month driving record.
Candidates will be considered if certifications have expired within the last 2 years.
Candidate will be required to re-certify in at least 2 areas at the next testing cycle as a condition of employment.

PHYSICAL DEMANDS:

Required by the Americans with Disabilities Act (ADA).

May be exposed to chemicals, pneumatic air, electrical, lifting, tripping and/or falling, drives member and/or company vehicle.

Apply Today

Automotive Tech I

San Rafael, California

Experienced Senior Accountant

San Ramon, California

We're looking for a Lead Senior Accountant to support our business!

Position utilizes a combination of accounting, process analysis, project administration and technical systems knowledge and skills. Responsible for a variety of accounting, analytical, process management and systems related tasks. Uses professional accounting concepts as an intermediately qualified, capable professional with a strong understanding of Generally Accepted Accounting Principles. Assists in formulating and defining systems scope and objectives through research and fact-finding, combined with a basic understanding of business systems and business unit specific requirements. Includes analysis of business and user needs, documenting requirements, and recommending modifications of existing system logic difficulties as necessary. Works on a wide range of issues in imaginative, as well as, practical ways. Interacts with all levels of staff and divisional business partners on a daily basis. Will perform tasks under general supervision and work products will be reviewed as needed.

Essential Functions:

Conducts very detailed reviews of business partner accruals, reconciliations and purchase requisitions. Provides coaching and constructive feedback in accordance with internal accounting processes and procedures.
Acquires, provides and exchanges reconciliation and accrual information with business partners.
Works and collaborates with others in either a lead or support role as business needs demand.
Acts as the accounting liaison between divisional business partners and the accounting division.
Acts as the systems process, upgrades and enhancements liaison between divisional business partners and the IT division.
Assists the Finance and Accounting divisions with creating, designing and distributing financial reports for business partners.
Gathers information in order to document processes and procedures for a variety of internal and system related activities and workflows. Provides system process coaching and training to business partners.
Provides accounting direction in support of the maintenance, modification and implementation of system enhancements, upgrades and alterations.
May participate, or assume responsibilities, in accounting system projects, to include the development and/or enhancement of current and new system processes and procedures.
Leads processes related to conducting system test plans and preliminary analysis, in order to determine and mitigate sources of process and system type discrepancies.

Knowledge/Skills/Abilities

The ability to manage projects, accurately complete detailed assignments, understand and interpret broad operational accounting concepts and their application to the business unit
Strong oral communication and business writing skills
Strong mathematical and organizational skills
Strong knowledge of Generally Accepted Accounting Principles (GAAP)
Strong data collection and process documentation skills
Strong Excel skills needed, such as; financial formulas, logical functions, pivot tables, vlookups and more
Intermediate financial analytic skills
Basic understanding of Procure to Pay (P2P) and Order to Cash (OTC) accounting functions and processes
Basic understanding of budgeting and forecasting
Basic knowledge of either business or systems analysis (preferred)
Ability to work as a member of a team

Education & Experience / Licenses & Certification

Bachelor's degree with emphasis on Business Administration, Finance or Accounting or equivalent experience.
5+ years previous relevant work experience or public accounting background
CPA required
Experience assisting or leading the management of projects or processes
Experience performing business systems analysis (preferred)
Experience using Workday software (highly preferred)
Experience assisting or leading system implementations, enhancements and upgrades (highly preferred)

#SAFE

Apply Today

Commercial Security Designer and Estimator

Scottsdale, Arizona

VP, Business Insights & Analytics

Walnut Creek, California

At AAA all Team Members can make their mark: over every mile and at every moment, we pride ourselves at helping our Members outsmart life’s obstacles. We are a not-for-profit, membership-based organization that has served our now six million Members for over a century through our legendary roadside assistance, award-winning insurance products, free travel planning, and new innovations. If you're looking for a career with purpose, join us.

Why Work for us:

Impact. Play a key role in reinventing AAA and the value propositions we deliver to over six million Members.
Development. Our team is designed to grow business and business leaders. We intend for you to demonstrate your capabilities and leadership skills and earn rapid advancement.
Recognition. We offer a competitive total compensation package including salary, performance bonus, benefits, and 401(k) company match and discretionary contributions.
Lifestyle. We do honorable work, and we practice our values: Humility, Integrity, Teamwork, and Service.

As the Business Insights & Analytics leader, you will be responsible for leading and developing a team of 30. This role is fundamental in defining our path forward by bringing forth a deep understanding about Members, Prospects and Competitors. This role will partner across the organization to optimize business performance through value-add analytics and insights.

The ideal candidate will have prior Marketing and P&L experience plus deep expertise in analytics and insights. The role requires a strong leader with a proven track record working cross-functionally with IT, Sales, Marketing Product Teams, and Finance. This leader is also committed to developing talent in order to attract and retain high energy, positive Team Members who want to serve our Members and grow our club.

This role will be responsible for 5 key disciplines:

Marketing Research & Insights
Member Listening Framework
Modeling & Analytics
Database production (creation of lists for customer journey campaigns).
Data quality and governance

The VP Business Insights & Analytics will formalize how the company leverages insights & analytics:

You will define and lead the execution of the Insights & Analytics roadmap to enable MWG’s vision and lead the delivery of data-informed marketing programs, product strategy, Member experience standards, and actionable insights across MWG
Be a thought leader and trusted advisor across Marketing, Sales, Road Service and A3 to empower the most critical decisions with data and lead the data-informed culture at MWG
Coach Insights & Analytics team: Oversee the design, execution, analysis and socializing of implications and recommendations of your team’s projects. Ensure internal clients are delighted with your team’s services and partnership
Innovate research solutions (methodology, analysis, presentation) to suit the business need
Systematize studies and reporting where it is appropriate
360degree visibility (every function of the business, Member and Member perceptions and needs, and the competitive landscape,) will give you a uniquely holistic perspective.
Recruit, mentor, and retain a world-class analytics and insights team of “thinkers & doers” (Strategy & Growth).
Lead a team culture of critical thinking, creativity, innovation, experimentation, diversity, and inclusivity that aligns with MWG’s core values and enriches the impact, careers, and learning opportunities across the team.
Constantly learn, have a clear pulse on innovation across the enterprise, data science, and analytics communities

Knowledge/Skills/Abilities

Insights & Analytics, Marketing, and Financial acumen
Master in cross-functional collaboration
Management of vendors and agencies
Comprehension of research methodologies, approaches and frameworks
Knowledge and experience with analytics and survey tools
Strategic problem solver who simplifies problems to their core elements and finds creative solutions.
Visionary leader with proven ability to drive for timely results
Proven ability to achieve results through their team while motivating and developing future leaders

Required Skills

10+ years experience in a combination of Consumer Insights experience, product management, consulting, product analytics, data-science or an equivalent field.
BA/BS required, MBA preferred
CPG experience
Expert communicator in written and verbal form; ability to work well with executives, technologists, and able to lead and influence across all levels of the organization.
Proven experience thinking out-of-the-box and solving tough strategic problems.
Strong data manipulation, product analytics, and statistical analysis (e.g. multivariate hypothesis testing, experimentation, regressions, etc.) skills.
Strong visualization skills and experience with visualization (e.g. Looker, Tableau, Einstein Analytics) and product analytics tools.

Apply Today

Life Insurance Agent

Carson City, Nevada

Essential Functions

Maximizes life insurance market penetration with current members and property/casualty insureds and stays vigilant for new sales opportunities. Maintains high quality production and persistency standards to assure profitable growth. Identifies and develops sales opportunities within the community. Follows company approved sales process in the completion of required financial, activity and sales reporting.
Provides life sales support and training on lead development and identification for the frontline employees, Insurance Sales Agents (P/C) and other staff who come in contact with members/ insureds. Establishes and maintains strong working relationships with front line employees, Sales Agents and the branch management team. Notifies Agents in a timely manner of result with referred lead. Provides leads from life insureds and other calls to Sales Agents for other products/services, i.e., membership, auto/homeowners and travel insurance.
Stays well-informed of changes and developments in policy and/or external practices. Attends meetings to obtain information, provide input, keep lines of communication open, stay updated and offer sales ideas when appropriate. Keeps current in industry; maintains continuing education for licensure.
Develops annual business plan with input and involvement from the Life Sales Manager to meet goals and determine responsibilities, including new business life sales, quality standards, as well as building outstanding customer relationships. Reviews plan objectives and reassesses strategies to align performance relative to annual sales goals.
Ensures compliance with NCNU and AAA Life and regulations, as well as external regulations

Knowledge/Skills/Abilities

Strong interpersonal, presentation and communication skills needed to interact with staff, members and insureds effectively
Ability to cultivate relationships with peers and staff; educates staff to make referrals to Life Insurance Agents
Computer skills in basic software applications, and navigating business applications specific to life insurance
Demonstrated skills in selling life insurance and annuities; Skills to develop, track and effectively follow up on leads (preferred)
Strong knowledge in sales techniques, life product line illustrations, features and benefits (preferred)
Demonstrated skills in prospecting and lead generation abilities (preferred)
Bilingual communication skills (preferred)

Education & Experience / Licenses & Certification

High School Diploma or GED
Valid Automobile Operator's License
Active State Resident Life Insurance License
Bachelor's degree in related area or an equivalent combination of education and experience
(preferred)
1+ years experience in Life Insurance and/or Annuity Sales (preferred)

CLU, ChFC and/or LUTCF Designations (preferred)

Work Environment/Physical Requirements

Competency

Results Orientation (Intermediate) Customer Centricity (Intermediate) Drive and Initiative(Intermediate) Interpersonal Savvy (Proficient) Negotiating (Learning)

Apply Today

Talent Acquisition Manager - Corporate, Executive and Innovation

Walnut Creek, California

Manager, Talent Acquisition

The Manager, Talent Acquisition is responsible to design, create, and direct Talent Acquisition initiatives for our organization. This role is also responsible for leading a team of recruiters who are efficient and effective in sourcing high caliber candidates while complying with fair hiring practices and internal compliance.

Essential Functions

Actively participate in, and support Business Partner workforce planning.
Develop Talent Acquisition strategies to support current and future workforce needs. Including leading projects.
Drive and direct all recruitment efforts and processes for the following TA programs:
- Leadership Recruiting
- Innovation & Venture Recruiting
- Corporate Recruiting
- Campus recruiting
With Talent Acquisition Operations Manager, establish business requirements for and configuration of recruitment systems. Ensure that the talent acquisition team is trained on the optimal use of the systems.
Ensure a strong evaluation and screening process to filter in candidates that are of high caliber and fit to the organization.
Ensure recruiters comply with all applicable federal, state and local laws around all recruitment processes.
Manage recruitment budget and annual forecasting.

Knowledge/Skills/Abilities

Excellent verbal and written communication skills.
Advanced knowledge of applicant tracking systems and tools to include selection, implementation and integration,
A proven track record of developing, implementing and managing highly effective recruiting practices, including full utilization of internet recruiting, direct sourcing, social media, and employee referrals.
Advanced knowledge of recruitment media and sourcing.
Ability to collaborate and build relationships effectively with the business; build trust, credibility and influence by example.
Expert in leading high-performing, engaged teams.

Education & Experience / Licenses & Certification

Bachelor’s Degree (required)
7 years recruiting experience (required)
3 years managing recruiting teams; experience managing all aspects of recruiting budgets (required)
MBA (preferred)
Professional certification (PHR/SPHR, etc.) (preferred)

#LEAD

Apply Today

Outside Sales Insurance Agent

Mesa, Arizona

We're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service. We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members. We're community-minded and celebrate the growth, development and successes of our diverse Team Members. Whether you’re just starting your journey or looking to grow your career, we’ll support you every step of the way.

Why work for us?

Training – You’ll attend a thorough, comprehensive, two week training program
No Overhead Costs – W-2 structure with dedicated space in a AAA branch when available
Benefits – Access to Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 4% of pay
Annual Incentive Plan – Eligibility to participate in AAA annual bonus plan
Paid Time Off – Accrual of 17 PTO days per year, nine holidays annually, and 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Essential Functions:

Uses sales techniques and strong product knowledge to identify customer-specific needs to generate new sales, retain existing insureds and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.
Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Agent’s manager.
Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.
Establishes rapport with the insured that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.
Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.
Responds to customer inquiries and requests relating to insurance products and membership.
Researches and resolves complex customer service issues. Often assists the insured in initiating the first notice of loss on claims.

Knowledge/Skills/Abilities:

Strong sales skills with a history of effectively developing, tracking, following up on and closing leads.
Advanced consultative selling techniques utilizing thorough product knowledge.
Knowledge of desktop systems including but not limited to Microsoft Office software applications.

Experience & Licenses/Certifications:

3+ years of relevant insurance industry work experience required.
Possess active and unrestricted state issued license(s) required to place property and casualty insurance.

#IA

Apply Today

Tow Service,Lead

Concord, California

Act in the capacity of a team lead, including training and development of staff, coordinating work, and administrative duties. Driving and operating of the full range of service vehicles (tow trucks, battery service vehicles, light service vehicles), operating towing equipment and battery service equipment for AAA members and for commercial purposes. Performing effective diagnostics/troubleshooting on vehicles. Providing an outstanding customer service experience. Utilized as a Trainer/Mentor for new hires/ERS Specialist.

Essential Functions

Responsible for oversight of shop operations to include inspecting/maintaining of company vehicles/ equipment for safe and efficient operation, battery inventory processes, administrative duties/reports and coordination of scheduling/dispatching
Coaching and development of employees, to include training, performance management and the corrective action process
Driving and operating the full range of service vehicles (i.e. loading/towing vehicles, flat tire changes, lock-out, fuel delivery services, etc.) for increased
Productivity gains and contribution to business results, to include knowledge sharing/coaching/
training of peers; utilizing on-board computer, radio communications and mapping systems
On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving
Managing and maintenance of damages tracking system and coordination of resolution for customer complaints
Education and training. I.E.: AAA Compliance Training, RPST, TSAAC, Lock-out, PSP, Battery
Service Training

Knowledge/Skills/Abilities

Ability to drive a manual/automatic shift vehicle
Ability to ride a bicycle at a skilled level.
Ability to act in the role of a leader, to include coaching, mentoring and training
Superior customer service skills and the ability to interact with a wide-range of people
Proficient automotive knowledge
Proven computer knowledge and familiarity with Microsoft Office Suite
Proven math skills and analytical ability
Ability to communicate effectively, including proficiency with delivering presentations and conducting meetings
Bilingual communication skills (preferred)

Education & Experience / Licenses & Certification

High School Diploma or GED equivalent
8+ years Experience operating a motor vehicle with a valid driver's license
Vocational technical automotive training/certification or equivalent experience (preferred)
ASE (Automotive Service Excellence) certification (preferred)

Work Environment/Physical Requirements

Competency

Customer Centricity (Proficient)

Interpersonal Savvy (Proficient)

Time Management (Proficient)

Decision Making (Proficient)

Leadership Credibility (intermediate)

Apply Today

Financial Analyst, Sr

Walnut Creek, California

Senior Financial Analyst

Why Work for us:

Impact. Play a key role in innovating the future of auto repair while reinventing AAA and the value propositions we deliver to over 6 Million Members.
Development. Our team is designed to grow business and business leaders. We intend for you to demonstrate your capabilities and leadership skills and earn rapid advancement.
Recognition. We offer a competitive total compensation package including salary, performance bonus, benefits, and 401(k) company match and discretionary contributions.
Lifestyle. We do honorable work, and we practice our values: humility, integrity, teamwork, and service.

This role requires an energetic, creative and highly capable financial professional who can create and sustain financial expense models, engage with management as a strong business partner and a trusted financial advisor. The ideal candidate will create complex models that require subject matter expertise and the ability to understand company operations, objectives, strategies, in order to improve operations within the company and financial decisions. They will also provide financial and operational analysis to senior management and internal clients and participates in preparing the components of operating budgets.

Essential Functions
• Creates complex models that require subject matter expertise and the ability to understand company operations, objectives, strategies, in order to improve operations within the
company and financial decisions.
• Provides complex financial and operational analysis to senior management and internal clients.
• Participates in preparing the complex components of operating budgets (pricing assumptions, 3rd party agreements, issues involving legal entities, etc.). Must be able to point out
and correct errors, faulty assumptions. Likely to develop changes to approach, as needed.
• Provides solutions/ recommendations, strategies and actions to senior and executive management.

• Participates in the resolution of issues and process improvement opportunities. Likely to create presentations for

senior management.
• Quickly assesses and interprets financial reports for senior management and alerts them to significant as well as
subtle issues and trends. Develops solutions and alternatives.
• Reports on key metrics and provides recommendations to improve the division’s efficiency.
• Will assist in larger projects and/or assume responsibility for a portion of the project.

Knowledge/Skills/Abilities
• Consistently displays strong analytical skills that effectively interpret problems and provide compelling and
persuasive solutions
• Proficient in the use and development of financial models
• Strong interpersonal and inter-departmental skills
• Ability to identify key drivers of business results
• Performs financial evaluations on operations / products and develops/implements financial strategies covering a
wide range of issues affecting business unit decision, profits and financial strength. Determines possible
implications on various divisions/ departments and makes recommendations as needed.
• Reports on key metrics and provides recommendations to improve the division’s efficiency.

Education & Experience / Licenses & Certification
• Bachelor's degree in related area or an equivalent combination of education and experience
• 3+ years of experience conducting financial and/or business analysis, forecasting experience a must

Apply Today

Member Experience Associate

Milpitas, California

Essential Functions

Exhibits AAA guiding principles and core values
Performs routine sales, service and operational functions for AAA Members including; DMV, cashiering, auto travel, notary and insurance sales support, with expectations for maintaining required standards, policies and procedures
Understands and actively promotes products and services to achieve individual goals in support of meeting organization goals and objectives
Overcomes obstacles that create barriers to Team Member or branch efforts
Identifies process improvement opportunities and proposes solutions
Acts as an agent for change while promoting AAA’s guiding principles and core values

Knowledge/Skills/Abilities

Demonstrates sales and service skills. Able to effectively interact, face-to-face, with new, prospective and existing Members.
Accuracy and comfort handling money, making change, balancing cash drawer.
Good computer skills, proficient in both reading and basic arithmetic.
Good written and verbal communication skills in person and over the phone.
Ability to multitask in response to requests, requirements and Member/Team Member expectations. Ability to accept feedback and correct course as necessary.

Education & Experience / Licenses & Certification

High school diploma or GED required
Two years sales or customer service experience
Experience working with sales and service standards and goals
Current & valid Driver's License with clean history may be required
Bonding and fingerprinting may be required
P&C Licensing may also be required

Work Environment/Physical Requirements

#MEA Sales

Apply Today

Procurement Specialist

Walnut Creek, California

PROCUREMENT SPECIALIST

Why Work for us:

Impact. Play a key role in innovating the future of auto repair while reinventing AAA and the value propositions we deliver to over 6 million Members.
Development. Our team is designed to grow business and business leaders. We intend for you to demonstrate your capabilities and leadership skills and earn rapid advancement.
Recognition. We offer a competitive total compensation package including salary, performance bonus, benefits, and 401(k) company match and discretionary contributions.
Lifestyle. We do honorable work, and we practice our values: humility, integrity, teamwork, and service.

Our Procurement Specialist is responsible and accountable for managing AAA NCNU-wide suppliers (e.g., office supplies) throughout the Procurement Life-cycle of Budget Confirmation, Supplier Sourcing & Selection, Contracting, Savings Management and Supplier Performance Management. In collaboration with internal customers, the team member will support and influence Procurement Life-cycle processes for non-AAA NCNU-wide suppliers (e.g., ERS Service Providers, Finance & Accounting Outsourcers, IT Outsourcers, HR Outsourcers, etc.) while consulting with the business on savings opportunities and systems to reduce costs, streamline procedures, and implement solutions.

Essential Functions

Supplier Life-Cycle Management – Responsible for developing, approving and enforcing policies and procedures associated with the supplier life-cycle.
Budget Confirmation – manage the authorization of spend for suppliers and support confirmation of business partner and budget approval. This includes inventory and asset management to identify that net new spend is needed, rather than reallocation of existing inventory and assets.
Sourcing and Selection – work with business partners to manage the sourcing and selection of suppliers and assist with identifying new suppliers.
Contracting – work with business partners (including Legal, Risk and IT), and suppliers to review, negotiate, and execute contracts with suppliers.
Contract Management –manage contracts in the contract database.
Supplier Performance Management – manage relationships with key suppliers, which include establishing KPI's, participating in supplier reviews and performing supplier invoice audits.
Cost Savings – collaborate with business partners to identify and realize cost-savings opportunities.
Purchase Order Management - help manage the PO process to ensure that suppliers are following company policies/procedures and are being paid in accordance with contract terms.

Knowledge/Skills/Abilities

Experience managing supplier relationships is required
Experience with commercial terms and conditions in supplier contracts, administration of contracts, change orders, and other contractual documents
Proven ability to influence change through driving initiatives and projects
Experience in supplier negotiations to achieve favorable pricing, terms, and conditions
Good facilitation skills, ability to conduct meetings with stakeholders and manage negotiations
Able to analyze cost to determine and implement opportunities for expense reduction
Demonstrated ability to work well in a team environment and to lead others
Proven ability to work with employees at all levels of the organization; including senior leadership team members
Strong decision making and problem solving skills
Solid analytical skills with a strong aptitude for numbers and financial basics
Ability to multi-task
Strong presentation skills
Excellent attention to detail
Excellent written and verbal communication skills
Excellent organizational skills
Excellent negotiation skills
Proven sensitivity to cultural diversity in the business environment

Education & Experience / Licenses & Certification

Four year undergraduate degree in Business, Accounting, Finance or related field and related courses or equivalent experience
2+ years of strategic sourcing, procurement, purchasing and supplier management
2+ years of experience directly related to RFP management, vendor selection, negotiation, and contract life cycle required
1+ years of financial analysis and modeling experience with increasing levels of responsibility (preferred)
Intermediate to Advanced user of Microsoft Word, Excel, and PowerPoint
Experience using Workday ERP, strongly preferred

#corporate

Apply Today

Member Experience Associate

Petaluma, California

Why work for us?

Benefits – Access to Medical, Dental, and Vision program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Annual Incentive Plan – Eligibility to participate in AAA annual bonus plan
Paid Time Off – Accrual of 17 PTO days your first year, nine paid holidays annually, and 24 hours earmarked for volunteer activities

Essential Functions:

Exhibits AAA guiding principles and core values
Performs routine sales, service and operational functions for AAA Members including; DMV, cashiering, auto travel, notary and insurance sales support, with expectations for maintaining required standards, policies and procedures
Understands and actively promotes products and services to achieve individual goals in support of meeting organization goals and objectives
Overcomes obstacles that create barriers to Team Member or branch efforts
Identifies process improvement opportunities and proposes solutions
Acts as an agent for change while promoting AAA’s guiding principles and core values

Knowledge/Skills/Abilities:

Demonstrates sales and service skills. Able to effectively interact, face-to-face, with new, prospective and existing Members.
Accuracy and comfort handling money, making change, balancing cash drawer.
Good computer skills, proficient in both reading and basic arithmetic.
Good written and verbal communication skills in person and over the phone.
Ability to multitask in response to requests, requirements and Member/Team Member expectations. Ability to accept feedback and correct course as necessary.
Bilingual preferred

Experience & Licenses/Certifications:

Two years of sales or customer service experience required
Experience working with sales and service standards and goals
Current & valid Driver's License with clean history may be required
Bonding and fingerprinting may be required
P&C Licensing preferred

Work Environment/Physical Requirements:

#MEA

Apply Today

Principal Internal Auditor

Walnut Creek, California

PRINCIPAL INTERNAL AUDITOR

Why Work for us:

· Impact. Play a key role in innovating the future of auto repair while reinventing AAA and the value propositions we deliver to over 6 Million Members.

· Development. Our team is designed to grow business and business leaders. We intend for you to demonstrate your capabilities and leadership skills and earn rapid advancement.

· Recognition. We offer a competitive total compensation package including salary, performance bonus, benefits, and 401(k) company match and discretionary contributions.

· Lifestyle. We do honorable work, and we practice our values: humility, integrity, teamwork, and service.

Job Responsibilities

1. Works independently performing complex audits/projects including: defining audit objectives, developing audit programs and identifying and testing internal controls. Looks for opportunities to improve the efficiency and effectiveness of business processes.

2. Communicates the results of the audits performed via formal audit reports. Ensures draft reports submitted for management review meet department standards. Coordinates client responses to recommended actions and follows up on outstanding findings to ensure issues are corrected.

3. Assigns, reviews and suggest improvements on the work of other auditors regarding audits/projects being lead. Provides training and peer feedback to other auditors on a project basis and ensures all work meets IIA and IA department standards prior to being submitted for management review.

4. Serves as a consultant to business units and project managers on internal controls and process dependencies between organizational units.

Knowledge and Skills

Strong written and verbal skills to communicate clearly with clients of varying levels
Experience writing formal audit reports
Ability to apply critical thinking and analytical techniques
Advanced knowledge of IIA professional standards
Ability to quickly comprehend the critical inputs, outputs and processes in a variety of business units and apply that understanding when performing audit projects
Understanding of IT risk assessment and audit procedures
Knowledge of property and casualty insurance (preferred)
Knowledge of ACL software (preferred)
Advanced knowledge of TeamMate software (preferred)
Detail oriented

Education and Experience

Bachelors or higher level degree preferably in Finance, accounting, or a related field of study/or has equivalent experience
7-10 years’ experience in auditing, accounting, and/or financial analysis required
Minimum of 4 years of recent audit experience required
Certification (CPA, CIA, CISA, CFE) preferred

# Corporate

Apply Today

Marketing Data Science, Analytics Intern - GIG Car Share

Located in Berkeley, A3Ventures is the innovation lab and capital investment engine of AAA. We anticipate needs and shape innovations to help people make sense of our rapidly changing world.

As the Marketing Analytics Intern, you will be a core part of an agile and passionate team charged with scaling the growth of GIG Car Share.

As a marketing analytics intern, you will support the overall business strategy of GIG by performing analysis to support the identification of business needs to drive growth and member retention. This analyst will form knowledge in multiple areas of the business and will act in a supporting capacity to leadership. This role would provide data mining, analysis, and reporting for Growth/Product Marketing initiatives in Gig in order to manage required reporting and assist with scaling Gig Car Share as a business.

The ideal candidate would need to be knowledgeable using some of the following analytics tools and software: scripting languages (Python), querying languages (SQL), spreadsheets (Excel/Google Sheets), or GIS software (QGIS)

Job Responsibilities:
Come up with hypotheses based on complex data for growth / rapid testing
Use your data analysis skills to help the company become data-driven
Prepare analysis-ready data files from source data
Perform data analyses and visualizations
Build out reporting dashboards to track progress and report your findings to key stakeholders
Use a data-driven approach to continuously improve processes through automation

The Ideal Candidate Would Have:
Experience working with at least two of the following: Excel, SQL, Tableau, Python, GIS Software (QGIS/ArcGIS)
Strong data query skills and knowledge of different analytical tools or languages
Experience creating compelling data visualizations
Ability to manipulate unstructured data to extract structured insights, create reports and build dashboards
Outstanding written and oral communication skills
Experience communicating analysis to business stakeholders
A self-starter with strong project management skills

Apply Today

Insurance Member Experience Associate

Scottsdale, Arizona

Why work for us?

Benefits – Access to Medical, Dental, and Vision program and more!
401k Matching – $1 for $1 company match up to 4% of pay
Annual Incentive Plan – Eligibility to participate in AAA annual bonus plan
Paid Time Off – Accrual of 17 PTO days your first year, nine paid holidays annually, and 24 hours earmarked for volunteer activities

Essential Functions:

Exhibits AAA guiding principles and core values
Performs routine sales, service and operational functions for AAA Members including; MVD, cashiering, auto travel, notary and insurance sales support, with expectations for maintaining required standards, policies and procedures
Understands and actively promotes products and services to achieve individual goals in support of meeting organization goals and objectives
Overcomes obstacles that create barriers to Team Member or branch efforts
Identifies process improvement opportunities and proposes solutions
Acts as an agent for change while promoting AAA’s guiding principles and core values

Knowledge/Skills/Abilities:

Demonstrates sales and service skills. Able to effectively interact, face-to-face, with new, prospective and existing Members.
Accuracy and comfort handling money, making change, balancing cash drawer.
Good computer skills, proficient in both reading and basic arithmetic.
Good written and verbal communication skills in person and over the phone.
Ability to multitask in response to requests, requirements and Member/Team Member expectations. Ability to accept feedback and correct course as necessary.

Experience & Licenses/Certifications:

Two years of sales or customer service experience in the insurance industry required
Experience working with sales and service standards and goals
Current & valid Driver's License with clean history may be required
Bonding and fingerprinting may be required
P&C Licensing preferred

Work Environment/Physical Requirements:

#MEA

Apply Today

AAA Tow and Light Service Driver

Sparks, Nevada

First on the scene, and ready to help...Not all superheroes wear capes. Be a part of AAA’s 117 year history, of legendary roadside service, and apply today!

Who you are:

As a tow truck driver, you are part of our Emergency Roadside Services team, and have a passion for offering the highest level of customer service to our members. You wake up in the morning excited, and exhilarated that you have the ability to save someone’s day. Rain or shine, our members can count on you, to come and rescue them.

Why work for us?

Great Pay – $16.46/hour + a 5% increase at 6 months
Training – You’ll attend a thorough, comprehensive, three week training program
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan
Paid Time Off – Ten hours per month, ten holidays annually, one floating holiday and 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

What our Roadside Service Technicians do:

Driving and operating a service vehicle (i.e. loading/towing vehicles, flat tire changes, lock-out, fuel delivery services, etc.)
On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving
Utilizing on-board computer, radio communications, and mapping systems
Completion of daily paperwork (i.e. call-logs, battery invoices, cash receipts, etc.)
Inspecting and submitting maintenance reports of company vehicles for safe and efficient operation

Knowledge/Skills/Abilities

Ability to learn new skills through training
Must be at least 21 years of age to operate AAA vehicles
Customer service skills and the ability to interact with a wide-range of people
Ability to communicate effectively
Basic computer knowledge

Work Environment/Physical Requirements

Service Providers are required to provide a photograph for identification purposes.

#ERS

#ROB

Apply Today

AAA Tow Truck/Light Service Driver

Phoenix, Arizona

Why work for us?

Great Pay – $14.89/hour + a 5% increase at 6 months
Bonus-Monthly Incentive bonus
Training – You’ll attend a thorough, comprehensive, training program
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 4% of pay
Annual Incentive Plan – Eligibility to participate in AAA annual bonus plan
Paid Time Off – Ten hours per month, ten holidays annually, and 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

What our Roadside Service Technicians do:

Driving and operating a service vehicle (i.e. loading/towing vehicles, flat tire changes, lock-out, fuel delivery services, etc.)
On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving
Utilizing on-board computer, radio communications, and mapping systems
Completion of daily paperwork (i.e. call-logs, battery invoices, cash receipts, etc.)
Inspecting and submitting maintenance reports of company vehicles for safe and efficient operation
Education and training. I.E.: AAA Compliance Training, RPST,TSAAC, Lock-out, PSP, Battery Service Training

Education & Experience/Licenses & Certification

Ability to drive a manual/automatic shift vehicle
Must be at least 21 years of age to operate AAA vehicles
Customer service skills and the ability to interact with a wide-range of people
Basic math skills
Basic automotive knowledge and at least 6 years’ experience operating a motor vehicle with a valid driver’s license
Basic computer knowledge

Work Environment/Physical Requirements:

Service Providers are required to provide a photograph for identification purposes. If needed for identification purposes, a photograph may be obtained after an offer of employment is made and accepted.

**Please note that you will be asked to complete a candidate assessment following your application, via email. Your application will not be considered until the assessment has been completed.**

Work Environment/Physical Requirements

#ERSDriver

Apply Today

AAA Club Owned Fleet is Hiring! Tow Truck Drivers & Battery/Light Service Technicians

Concord, California

Job Fair!!!

Date: Thursday, October, 10th, 2019 from 10:00am-2:00pm

165 Mason Circle, Concord, 94520

Please pre-register by applying on the link below.

Dress is Business Casual, and Please bring Resume

Why work for us?

Great Pay - $20.81/hour + a 5% increase at 6 months
Training – You’ll attend a thorough, comprehensive, three week training program
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan
Paid Time Off – Ten hours per month, ten holidays annually, one floating holiday and 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

We are looking for candidates with:

Excellent customer service skills!
Flexibility to work swing shift and weekends
Ability to drive a manual/automatic shift vehicle
Customer service skills and the ability to interact with a wide-range of people
Basic automotive knowledge and at least 6 years’ experience operating a motor vehicle with a valid driver's license
Basic computer knowledge
Bilingual communication skills a plus
High School Diploma or GED equivalent required
Vocational technical automotive training/certification or equivalent experience (preferred)

Essential Functions

Driving and operating a service vehicle (i.e. loading/towing vehicles, flat tire changes, lock-out, fuel delivery services, etc.)
On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving
Utilizing on-board computer, radio communications, and mapping systems
Completion of daily paperwork (i.e. call-logs, battery invoices, cash receipts, etc.)
Inspecting and submitting maintenance reports of company vehicles for safe and efficient operation
Education and training. I.E.: AAA Compliance Training, RPST,TSAAC, Lock-out, PSP, Battery Service Training

Work Environment/Physical Requirements

Works outdoors at vehicle sites when servicing vehicles. Lifting and carrying tires and parts, weighing up to 50 pounds, several times a day; bending, kneeling and stooping as required for service calls. Works in all weather and all traffic conditions. Vehicle recovery sites may be wet, messy and hazardous.
If needed for identification purposes, a photograph may be obtained after an offer of employment is made and accepted. Service Providers are required to provide a photograph for identification purposes.

#ERSDriver

#CHI

Apply Today

Travel Sales Associate

Clearfield, Utah

AAA Virtual Interviews – Hiring Insurance Sales Associates

Redwood City, California

AAA Virtual Interview Event – Hiring Insurance Sales Associates in Redwood City, Menlo Park, Daly City, Milpitas and Newark!!

Have you ever pondered a career with AAA – one of America’s largest Membership organizations?

We are always interested in speaking with superstar sales professionals , licensed and unlicensed to join our team.

We are hosting a Virtual Interview Event for fulltime, onsite INSURANCE SALES ASSOCIATES this week and invite you to interview with us by signing up below.

AAA Virtual Interview Event - please use link below to schedule your interview!

https://bit.ly/2Gm10w3 *must use google calendar

Scheduling Interviews

If you are on the West Coast, please ensure that your google calendar is on Pacific Standard (PST) time.
Please include your name, your telephone number, your email address and the title and the location of the position you are interested in in the calendar item.
Feel free to upload your resume to the calendar item or upload it here:
If you are unable to use the google calendar function, please email me at Melanie.Lee@norcal.aaa.com three days/times when you are available to chat via telephone.

Why work for us?

Paid Training: $23.02/hr during our the training period. Extensive training program will help ensure a seamless transition into an Insurance Agent position.
Licensing Assistance: AAA provides/ will reimburse the costs of licensure
Advancement Opportunities: Opportunity to advance within the first 90 days
No Overhead Costs: W-2 structure with dedication space in a AAA NCNU branch
Compensation: Generous commission structure with the ability to earn commission on every policy.
Benefits: Medical, Dental, Vision, wellness program and more!
401k Matching: $1 for $1 company match up to 6% of pay
Annual Incentive Plan: Eligibility to participate in AAA NCNU annual bonus plan
Paid Time Of: 17 days of PTO your first year + 9 Holidays annually
Community Impact: 24 hours provided per year designated for Volunteer work.
Collaborative Environment: AAA will value your contribution to providing exceptional service to our members

Requirements:

At least 2 years of SALES experience in any industry
Minimum of High School Diploma or GED
Ability to acquire active and unrestricted state issued license(s) required to place property and casualty insurance and Life Insurance. Active required license(s) preferred.

Questions: Please contact Melanie.Lee@norcal.aaa.com

#MEL

#IASales

Apply Today

Insurance Associate

Los Gatos, California

AAA has immediate opportunities for motivated individuals to join our team of Insurance Sales Associates.

Why work for us?

Paid Training: $23.00 hourly paid training. Extensive training program will help ensure a seamless transition into an Insurance Agent position.
Licensing Assistance: AAA provides/ will reimburse the costs of licensure
Advancement Opportunities: Opportunity to advance within the first 90 days
No Overhead Costs: W-2 structure with dedication space in a AAA NCNU branch
Compensation: Generous commission structure with the ability to earn commission on every policy.
Benefits: Medical, Dental, Vision, wellness program and more!
401k Matching: $1 for $1 company match up to 6% of pay
Annual Incentive Plan: Eligibility to participate in AAA NCNU annual bonus plan
Paid Time Of: 17 days of PTO your first year + 9 Holidays annually
Community Impact: 24 hours provided per year designated for Volunteer work.
Collaborative Environment: AAA will value your contribution to providing exceptional service to our members

Job Summary

Essential Functions

Uses sales techniques and strong product knowledge to identify customer-specific needs to generate new sales, retain existing insureds and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.
Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Agent’s manager.
Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.
Establishes rapport with the insured that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.
Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.
Responds to customer inquiries and requests relating to insurance products and membership.
Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.
Responds to customer inquiries and requests relating to insurance products and membership.
Researches and resolves complex customer service issues. Often assists the insured in initiating the first notice of loss on claims

Education & Experience/Licenses & Certification

High school diploma or GED required. Bachelor's degree in a relevant field preferred.
2 to 4 years of sales experience preferred.
Insurance industry experience or knowledge preferred.
Knowledge of desktop systems including but not limited to Microsoft Office software applications.
Ability to acquire an unrestricted state issued license(s) required to place property and casualty insurance within forty-five (45) calendar days of hire. Active required license(s) preferred.

#IASales

Apply Today

Executive Assistant

San Ramon, California

Essential Functions

• Strong management of scheduling all internal and external meetings, travel plans, conference calls and day to day activities for senior executive(s). Maximizes appropriate time allocation to senior executives’ priorities based on understanding the company goals and his/her individual objectives.

• Must be one step ahead of the senior executive(s) to organize and manage his/her time and projects

to meet all deadlines.

• Prepares agendas, notices, minutes and resolutions for corporate meetings and coordinates follow up with meeting participants on tasks/issues as appropriate. Performs confidential secretarial functions including preparing confidential correspondence, reports and other complex documents.

• Phone call management will include screening and prioritizing all phone calls.

• Comfortable interacting with clients which may include external senior executives.

• Ability to be very discrete with confidential information.

• Requires continuous use of technical and business vocabulary and a detailed knowledge of company operations, organizational procedures, and resources.

• Writes correspondence on behalf of the senior executive(s). Responds to external correspondence.

Types memos, purchase requisitions, payment requests and other department forms and documents.

• Attends meetings when needed to record and distribute meeting minutes.

• Ability to make sound, independent decisions and use own initiative to accomplish tasks at hand.

• Understands and can navigate through a large division to get the job done in a timely and efficient manner.

• Responds well to pressure, and is resourceful when managing the business of high level senior executive(s).

• Organizes programs, events, meetings or conferences by arranging facilities and caterers, issuing information or invitations, negotiating vendor contracts and controlling event budget.

• Conducts budget, general ledger reconciliation duties, prepares reports and financial data.

• Creates and maintains database and spreadsheet files.

• Reconciles corporate credit card account(s) and prepares expense reports.

• May conduct training of other support staff.

• May supervise or mentor other administrative staff.

• May manage administrative staff which includes performance management. May be responsible for making hiring and termination decisions.

Executive Assistant II (AJ06A4)

• Provides departmental support or direct administrative staff to provide department support such as: send faxes as requested, make photocopies as requested, order office supplies and maintains supply cabinet, maintain various database and spreadsheet files as requested

• Perform other duties as assigned.

Knowledge/Skills/Abilities

• Strong skills in developing effective relationships, communication skills, managing expectations in a fast paced organization

• Strong interpersonal, organizational and communication skills are required, with the ability to partner with managers at all levels in multiple divisions

• Acts independently and demonstrates effective conflict resolution skills in developing recommendations and solutions to solve complex issues in an effort to anticipate senior executive(s) needs

• Highly proficient written and verbal communication skills required

• Advanced computer skills with the ability to train others in system usage

• Expert in Microsoft Excel and PowerPoint system applications

• Bilingual communication skills (preferred)

Education & Experience / Licenses & Certification

• 8+ years of executive assistant experience to senior level executives in a mid-to large company

• 6 years in a corporate environment at a senior leadership level

• BS/BA Degree or some college coursework (preferred)

• 2 years in a supervisory role (preferred)

Work Environment/Physical Requirements

Competency

Problem solving (Proficient) Interpersonal Savvy (Expert) Communications (Proficient) Planning (Proficient) Organizing (Proficient) Quality Orientation (Expert)

Adaptive Learning (Proficient) Customer Centricity (Expert)

#SAFE

Apply Today

Insurance Sales Associate

Clovis, California

AAA has immediate opportunities for motivated individuals to join our team of Insurance Sales Associates.

Why work for us?

Paid Training: $20.49 hourly paid training. Extensive training program will help ensure a seamless transition into an Insurance Agent position.
Licensing Assistance: AAA provides/ will reimburse the costs of licensure
Advancement Opportunities: Opportunity to advance within the first 90 days
No Overhead Costs: W-2 structure with dedication space in a AAA NCNU branch
Compensation: Generous commission structure with the ability to earn commission on every policy.
Benefits: Medical, Dental, Vision, wellness program and more!
401k Matching: $1 for $1 company match up to 6% of pay
Annual Incentive Plan: Eligibility to participate in AAA NCNU annual bonus plan
Paid Time Of: 17 days of PTO your first year + 9 Holidays annually
Community Impact: 24 hours provided per year designated for Volunteer work.
Collaborative Environment: AAA will value your contribution to providing exceptional service to our members

Job Summary

Essential Functions

Uses sales techniques and strong product knowledge to identify customer-specific needs to generate new sales, retain existing insureds and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.
Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Agent’s manager.
Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.
Establishes rapport with the insured that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.
Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.
Responds to customer inquiries and requests relating to insurance products and membership.
Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.
Responds to customer inquiries and requests relating to insurance products and membership.
Researches and resolves complex customer service issues. Often assists the insured in initiating the first notice of loss on claims

Education & Experience/Licenses & Certification

High school diploma or GED required. Bachelor's degree in a relevant field preferred.
2 to 4 years of sales experience preferred.
Insurance industry experience or knowledge preferred.
Knowledge of desktop systems including but not limited to Microsoft Office software applications.
Ability to acquire an unrestricted state issued license(s) required to place property and casualty insurance within forty-five (45) calendar days of hire. Active required license(s) preferred.

#IASales

Apply Today

Insurance Associate

San Jose, California

AAA has immediate opportunities for motivated individuals to join our team of Insurance Sales Associates.

Why work for us?

Paid Training: $23.00 hourly paid training. Extensive training program will help ensure a seamless transition into an Insurance Agent position.
Licensing Assistance: AAA provides/ will reimburse the costs of licensure
Advancement Opportunities: Opportunity to advance within the first 90 days
No Overhead Costs: W-2 structure with dedication space in a AAA NCNU branch
Compensation: Generous commission structure with the ability to earn commission on every policy.
Benefits: Medical, Dental, Vision, wellness program and more!
401k Matching: $1 for $1 company match up to 6% of pay
Annual Incentive Plan: Eligibility to participate in AAA NCNU annual bonus plan
Paid Time Of: 17 days of PTO your first year + 9 Holidays annually
Community Impact: 24 hours provided per year designated for Volunteer work.
Collaborative Environment: AAA will value your contribution to providing exceptional service to our members

Job Summary

Essential Functions

Uses sales techniques and strong product knowledge to identify customer-specific needs to generate new sales, retain existing insureds and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.
Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Agent’s manager.
Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.
Establishes rapport with the insured that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.
Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.
Responds to customer inquiries and requests relating to insurance products and membership.
Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.
Responds to customer inquiries and requests relating to insurance products and membership.
Researches and resolves complex customer service issues. Often assists the insured in initiating the first notice of loss on claims

Education & Experience/Licenses & Certification

High school diploma or GED required. Bachelor's degree in a relevant field preferred.
2 to 4 years of sales experience preferred.
Insurance industry experience or knowledge preferred.
Knowledge of desktop systems including but not limited to Microsoft Office software applications.
Ability to acquire an unrestricted state issued license(s) required to place property and casualty insurance within forty-five (45) calendar days of hire. Active required license(s) preferred.

#IASales

Apply Today

Insurance Sales Associate

Hanford, California

AAA has immediate opportunities for motivated individuals to join our team of Insurance Sales Associates.

Why work for us?

Paid Training: $20.00 hourly paid training. Extensive training program will help ensure a seamless transition into an Insurance Agent position
Licensing Assistance: AAA will reimburse the costs of licensure
Advancement Opportunities: Opportunity to advance within the first 90 days
No Overhead Costs: W-2 structure with dedicated space in a AAA NCNU branch
Compensation: Generous commission structure with the ability to earn commission on every policy
Benefits: Medical, Dental, Vision, wellness program and more!
401k Matching: $1 for $1 company match up to 6% of pay
Annual Incentive Plan: Eligibility to participate in AAA NCNU annual bonus plan
Paid Time Of: 17 days of PTO your first year + 9 Holidays annually
Community Impact: 24 hours provided per year designated for Volunteer work
Collaborative Environment: AAA will value your contribution to providing exceptional service to our members

Job Summary

Essential Functions

Uses sales techniques and strong product knowledge to identify customer-specific needs to generate new sales, retain existing insureds and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.
Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Agent’s manager.
Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.
Establishes rapport with the insured that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.
Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.
Responds to customer inquiries and requests relating to insurance products and membership.
Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.
Responds to customer inquiries and requests relating to insurance products and membership.
Researches and resolves complex customer service issues. Often assists the insured in initiating the first notice of loss on claims

Experience & Licenses/Certifications

2 to 4 years of sales experience preferred.
Insurance industry experience or knowledge preferred.
Knowledge of desktop systems including but not limited to Microsoft Office software applications.
Ability to acquire an unrestricted state issued license(s) required to place property and casualty insurance. Active required license(s) preferred.

#IA

Apply Today

Smart Home Manager, Operations

San Ramon, California

JOB SUMMARY

This position is responsible for the management and control of the department providing installation, and
service for both new and existing customers. These services are critical for the ongoing customer experience
and satisfaction of the account base. Responsible for developing, implementing, and engaging in continual
process improvement of the operational strategy. The Smart Home Manager, Operations plays a key role in
optimizing the performance of the business via the use of statistics and analysis. This position will guide the
operation function at AAA Smart Home / A3 Smart Home by partnering with business leads to make fact based
decisions that improve business results through the disciplined use of measurements, accountability, analysis
and discussion of business objectives and results initiatives. This position requires active participation and
& "thought leadership" in all team meetings, events, and decision making, where appropriate.

RESPONSIBILITIES/JOB DUTIES

TIME Operational Management: Oversight and management of the Smart Home Pros in their

performance of new installs and service calls. Defines, plans and monitors staffing requirements,
work schedules and service objective in accordance with business goals while providing
memorable customer experiences.

Fiscal Responsibility: Identify innovative solutions to reduce expenses, and increase efficiency

inclusive of managing personnel costs and other expenses while improving utilization and
efficiency.

Quality Assurance: Ensures the volume of work produced meets or exceeds service standards and

quality expectations as they relate to service delivery.

Compliance: Ensures compliance with established guidelines, requirements, processes, and

regulations.

Managing projects that have a critical impact on the department, division, enterprise.

Requires interaction with senior management.

KNOWLEDGE AND SKILLS

Forecasting - Use of historic data to determine the direction of future trends. Determines how to allocate their
budgets or plan for anticipated expenses for an upcoming period of time. (Advanced)
Process Improvement - Proactively identifying, analyzing, and improving upon existing business processes
(Advanced)
Project Management - Planning, forecasting, production, or marketing of a product or products at all stages of
the product lifecycle. (Advanced)
Problem-solving - Identifies problems, lists the possible solutions, evaluates options, and selects options to find
solutions to problems. Designs solutions. (Advanced)Analysis - Examines data and facts to uncover and
understand cause-effect relationships, thus providing basis for problem solving and decision making. (Advanced)
Customer Experience – Able to generate, motivate and lead a team to provide memorable customer
experiences consistently. (Advanced)

EDUCATION, KNOWLEDGE, SKILLS, COMPETENCIES, CERTIFICATIONS/LICENSES

Bachelor's degree or an equivalent combination of education and experience (Preferred)
2 – 3 years Workforce Management Experience (Preferred)
3 – 5 years Management of exempt and non-exempt direct reports of 25 or more (Preferred)
Must meet state requirements to obtain related licenses and/or certifications
Must meet AAA Smart Home requirements to operate a vehicle

The position provides direct supervision of approximately 20 to 40 frontline employees with an adequate
number of Smart Home Leads to assist.

Work Environment/Physical Requirements

This position includes both office and field time with 80%+ time being spent in the field. Physical requirements
include standing, sitting, bending, lifting, driving and climbing. Lifting will include up to 25 pounds. Extensive use
of a personal computer and keyboard is required.

#SAFE

Apply Today

Gate Guard Community's

Scottsdale, Arizona

JOB SUMMARY:
Safeguard has been Protecting Arizona families and businesses for over 50 years, we are Arizona's largest locally-operated security provider. With an A+ Better Business Bureau Ranking, we prove every day that we love being there for and helping our clients. Working together with our clients and protecting what they value most, non-stop, is what we call "Safeguard is with you."

AAA Safeguard Security is looking for Community Access Gate Guards in Scottsdale/North Scottsdale, Carefree and Paradise valley areas to join our team! We have multiple shift positions open with opportunities for overtime!

ESSENTIAL FUNCTIONS:

Gate Guard will be responsible for overseeing the safe and secure operation of the entrance to a gated community including:

KNOWLEDGE AND SKILLS:

Provide vehicle access control services in a professional and proficient manner at all times to the residents of the manned gated communities
Provide a visual security presence (unarmed)
Monitor and authorize entrance and departure of residents and guests
Report daily activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences
Sort and distribute mail to incoming resident
Other tasks and duties as assigned
If required by the Officer-In-Charge, assist with the preparation of the weekly payroll summary and timecards for delivery to the Main Office on schedule
Proper completion to include content, numbering and logging of Incidents Reports
Proper use of all other forms associated with access control and/or gatehouse operations
Prepare and submit to the Officer-In-Charge necessary information/data for the preparation of the monthly “Gate Activity Report”
Assist in monitoring and maintaining gate supplies

EDUCATION, CERTIFICATIONS/LICENSES

Must be at least 18 years old
Must obtain a valid and current Arizona Security Card Certification (Guard Card)
Ability to communicate clearly and effectively in English (both written and oral)
Must have a phone (home or cell)
Must have a friendly demeanor and great customer service skills
Must possess a valid AZ driver's license with a clean driving record of 3+ years
Be a high school graduate or have a GED

Possess effective customer service skills
Have a neat and professional appearance
Have reliable transportation
Must be able to pass a full criminal and background check, and drug test

Type of position Full time

Compensation: $13/hr

What we offer; Medical, Dental Vision, 401k Match at 3%, AAA Membership, Vacation, PTO.

#CIN

Apply Today

Travel Sales Counselor

Henderson, Nevada

Essential Functions:

Sells International & Domestic vacation packages, cruises, tours, hotel, car rental, rail and air travel
Owns the relationship with the member from beginning to end of each travel related transaction
Researches, evaluates and compares appropriate AAA Travel Partner packages to match up with member needs for the purpose of “delivering exceptional member experiences” in every transaction
Stays current with world events and latest travel industry developments and trends, and provides relevant information to members
Processes and interprets travel documents for members purchasing travel products with AAA and inform them of governmental requirements
Investigates and responds to travel-related member questions/complaints, and recommends solutions
Initiates contact with members and past customers to prospect for new business and encourages repeat business
Maintains minimum production goals in the following areas: Travel sales, sales of Travel Partner and proprietary products (i.e. Sojourns, AAA Vacations)
Cross-sells products and services (e.g., insurance (P&C, Life), new membership accounts, etc.)

Knowledge/Skills/Abilities:

Ability to clearly communicate (verbal and written) in English
Basic computer (e.g., Microsoft Word, Outlook, etc.) and industry specific applications (e.g., Galileo, VAX, etc.) and telephone skills
GDS experience required (Apollo/Galileo/Travelport)
Detailed knowledge of travel products
Knowledge of worldwide geography, the ability to read and interpret maps and brochures
Self-motivated sales drive and documented sales success
Ability to work efficiently both independently and as part of a team
Bilingual communication skills are a plus

Education & Experience / Licenses & Certifications:

2 years of recent experience selling international and domestic travel services
Travel Institute certification as “CTA, CTC, or CTIE” preferred

Work Environment/Physical Requirements:

Works in an office environment sitting at a desk, table or computer workstation for extended periods of time. May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 70-80 percent of the time spent on the job involves the use of a personal computer.

Apply Today

Insurance Associate

San Rafael, California

AAA has immediate opportunities for motivated individuals to join our team of Insurance Sales Associates.

Why work for us?

Paid Training: $23.00 hourly paid training. Extensive training program will help ensure a seamless transition into an Insurance Agent position.
Licensing Assistance: AAA provides/ will reimburse the costs of licensure
Advancement Opportunities: Opportunity to advance within the first 90 days
No Overhead Costs: W-2 structure with dedication space in a AAA NCNU branch
Compensation: Generous commission structure with the ability to earn commission on every policy.
Benefits: Medical, Dental, Vision, wellness program and more!
401k Matching: $1 for $1 company match up to 6% of pay
Annual Incentive Plan: Eligibility to participate in AAA NCNU annual bonus plan
Paid Time Of: 17 days of PTO your first year + 9 Holidays annually
Community Impact: 24 hours provided per year designated for Volunteer work.
Collaborative Environment: AAA will value your contribution to providing exceptional service to our members

Job Summary

Essential Functions

Uses sales techniques and strong product knowledge to identify customer-specific needs to generate new sales, retain existing insureds and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.
Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Agent’s manager.
Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.
Establishes rapport with the insured that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.
Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.
Responds to customer inquiries and requests relating to insurance products and membership.
Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.
Responds to customer inquiries and requests relating to insurance products and membership.
Researches and resolves complex customer service issues. Often assists the insured in initiating the first notice of loss on claims

Education & Experience/Licenses & Certification

High school diploma or GED required. Bachelor's degree in a relevant field preferred.
2 to 4 years of sales experience preferred.
Insurance industry experience or knowledge preferred.
Knowledge of desktop systems including but not limited to Microsoft Office software applications.
Ability to acquire an unrestricted state issued license(s) required to place property and casualty insurance within forty-five (45) calendar days of hire. Active required license(s) preferred.

#IASales

Apply Today

Fire Sprinkler Technician

Scottsdale, Arizona

Tow Service Driver

Rancho Cordova, California

Why work for us?

Great Pay – $16.46/hour + a 5% increase at 6 months
Training – You’ll attend a thorough, comprehensive, three week training program
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan
Paid Time Off – Ten hours per month, ten holidays annually, one floating holiday and 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

What our Roadside Service Technicians do:

Driving and operating a service vehicle (i.e. loading/towing vehicles, flat tire changes, lock-out, fuel delivery services, etc.)
On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving
Utilizing on-board computer, radio communications, and mapping systems
Completion of daily paperwork (i.e. call-logs, battery invoices, cash receipts, etc.)
Inspecting and submitting maintenance reports of company vehicles for safe and efficient operation
Education and training. I.E.: AAA Compliance Training, RPST,TSAAC, Lock-out, PSP, Battery Service Training

Education & Experience/Licenses & Certification

Ability to drive a manual/automatic shift vehicle
Customer service skills and the ability to interact with a wide-range of people
Basic math skills
Basic automotive knowledge and at least 6 years’ experience operating a motor vehicle with a valid driver’s license
Basic computer knowledge
Bilingual communication skills a plus
Vocational technical automotive training/certification or equivalent experience (preferred)
ASE (Automotive Service Excellence) certification(preferred)

Work Environment/Physical Requirements:

#ERSDriver

Apply Today

Member Experience Associate

San Ramon, California

Essential Functions

Exhibits AAA guiding principles and core values
Performs routine sales, service and operational functions for AAA Members including; DMV, cashiering, auto travel, notary and insurance sales support, with expectations for maintaining required standards, policies and procedures
Understands and actively promotes products and services to achieve individual goals in support of meeting organization goals and objectives
Overcomes obstacles that create barriers to Team Member or branch efforts
Identifies process improvement opportunities and proposes solutions
Acts as an agent for change while promoting AAA’s guiding principles and core values

Knowledge/Skills/Abilities

Demonstrates sales and service skills. Able to effectively interact, face-to-face, with new, prospective and existing Members.
Accuracy and comfort handling money, making change, balancing cash drawer.
Good computer skills, proficient in both reading and basic arithmetic.
Good written and verbal communication skills in person and over the phone.
Ability to multitask in response to requests, requirements and Member/Team Member expectations. Ability to accept feedback and correct course as necessary.

Education & Experience / Licenses & Certification

High school diploma or GED required
Two years sales or customer service experience
Experience working with sales and service standards and goals
Current & valid Driver's License with clean history may be required
Bonding and fingerprinting may be required
P&C Licensing may also be required

Work Environment/Physical Requirements

Works in a variety of office environments where standing, walking or sitting at a desk, table or computer workstation may

#MEASales

Apply Today

Travel Sales Counselor

San Jose, California

Essential Functions

• Sells International & Domestic vacation packages, cruises, tours, hotel, car rental, rail and air travel

• Owns the relationship with the member from beginning to end of each travel related transaction

• Researches, evaluates and compares appropriate AAA Travel Partner packages to match up with member needs for the purpose of “delivering exceptional member experiences” in every transaction

• Stays current with world events and latest travel industry developments and trends, and provides

relevant information to members

• Processes and interprets travel documents for members purchasing travel products with AAA and inform them of governmental requirements

• Investigates and responds to travel-related member questions/complaints, and recommends solutions

• Initiates contact with members and past customers to prospect for new business and encourages repeat business

• Maintains minimum production goals in the following areas: Travel sales, sales of Travel Partner and proprietary products (i.e. Sojourns, AAA Vacations)

• Cross-sells products and services (e.g., insurance (P&C, Life), new membership accounts, etc.)

Knowledge/Skills/Abilities

• Ability to clearly communicate (verbal and written) in English

• Basic computer (e.g., Microsoft Word, Outlook, etc.) and industry specific applications (e.g., Galileo, VAX, etc.) and telephone skills

• GDS experience required (Apollo/Galileo/Travelport)

• Detailed knowledge of travel products

• Knowledge of worldwide geography, the ability to read and interpret maps and brochures

• Strong consultative selling skills with the ability to listen to members’ needs

• Ability to identify customer needs and recommend solutions

• Self-motivated sales drive and documented sales success

• Application of good judgment and decision making

• Ability to work efficiently both independently and as part of a team

• Bilingual communication skills are a plus

Education & Experience / Licenses & Certification

• High school diploma or equivalent

• 2 years of recent experience selling international and domestic travel services (preferred)

• Travel Institute certification as “CTA, CTC, or CTIE” (preferred)

Work Environment/Physical Requirements

Works in an office environment sitting at a desk, table or computer workstation for extended periods of time. May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 70-80 percent of the time spent on the job involves the use of a computer.

Apply Today

AAA Club Owned Fleet is Hiring!

Sacramento, California

AAA Club Owned Fleet is Hiring!

Tow Truck Drivers & Battery/Light Service Technicians

Job Fair!!!

Date: Tuesday, October 8th, 2019 from 10:00am-2:00pm

8311 Siena Avenue Sacramento, CA 95828

Please pre-register by applying on the link below.

Dress is Business Casual, and Please bring Resume

Why work for us?

Great Pay - $16.46/hour + a 5% increase at 6 months
Training – You’ll attend a thorough, comprehensive, three week training program
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan
Paid Time Off – Ten hours per month, ten holidays annually, one floating holiday and 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

We are looking for candidates with:

Excellent customer service skills!
Flexibility to work swing shift and weekends
Ability to drive a manual/automatic shift vehicle
Customer service skills and the ability to interact with a wide-range of people
Basic automotive knowledge and at least 6 years’ experience operating a motor vehicle with a valid driver's license
Basic computer knowledge
Bilingual communication skills a plus
High School Diploma or GED equivalent required
Vocational technical automotive training/certification or equivalent experience (preferred)

Essential Functions

Driving and operating a service vehicle (i.e. loading/towing vehicles, flat tire changes, lock-out, fuel delivery services, etc.)
On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving
Utilizing on-board computer, radio communications, and mapping systems
Completion of daily paperwork (i.e. call-logs, battery invoices, cash receipts, etc.)
Inspecting and submitting maintenance reports of company vehicles for safe and efficient operation
Education and training. I.E.: AAA Compliance Training, RPST,TSAAC, Lock-out, PSP, Battery Service Training

Work Environment/Physical Requirements

Works outdoors at vehicle sites when servicing vehicles. Lifting and carrying tires and parts, weighing up to 50 pounds, several times a day; bending, kneeling and stooping as required for service calls. Works in all weather and all traffic conditions. Vehicle recovery sites may be wet, messy and hazardous.
If needed for identification purposes, a photograph may be obtained after an offer of employment is made and accepted. Service Providers are required to provide a photograph for identification purposes.

#ERSDriver

#CHI

Apply Today

Insurance Associate

San Jose, California

AAA has immediate opportunities for motivated individuals to join our team of Insurance Sales Associates.

Why work for us?

Paid Training: $23.00 during our the training period. Extensive training program will help ensure a seamless transition into an Insurance Agent position.
Licensing Assistance: AAA provides/ will reimburse the costs of licensure
Advancement Opportunities: Opportunity to advance within the first 90 days
No Overhead Costs: W-2 structure with dedication space in a AAA NCNU branch
Compensation: Generous commission structure with the ability to earn commission on every policy.
Benefits: Medical, Dental, Vision, wellness program and more!
401k Matching: $1 for $1 company match up to 6% of pay
Annual Incentive Plan: Eligibility to participate in AAA NCNU annual bonus plan
Paid Time Of: 17 days of PTO your first year + 9 Holidays annually
Community Impact: 24 hours provided per year designated for Volunteer work.
Collaborative Environment: AAA will value your contribution to providing exceptional service to our members

Job Summary

Essential Functions

Uses sales techniques and strong product knowledge to identify customer-specific needs to generate new sales, retain existing insureds and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.
Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Agent’s manager.
Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.
Establishes rapport with the insured that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.
Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.
Responds to customer inquiries and requests relating to insurance products and membership.
Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.
Responds to customer inquiries and requests relating to insurance products and membership.
Researches and resolves complex customer service issues. Often assists the insured in initiating the first notice of loss on claims

Education & Experience/Licenses & Certification

High school diploma or GED required. Bachelor's degree in a relevant field preferred.
2 to 4 years of sales experience preferred.
Insurance industry experience or knowledge preferred.
Knowledge of desktop systems including but not limited to Microsoft Office software applications.
Ability to acquire an unrestricted state issued license(s) required to place property and casualty insurance within forty-five (45) calendar days of hire. Active required license(s) preferred.

#IASales

Apply Today

Tow and Light Service Driver

Fairfield, California

A career with AAA Northern California, Nevada, Utah, Arizona, and Mountain West is unique, just like you.

Why work for us?

Great Pay – $19.65/hour + a 5% increase at 6 months
Training – You’ll attend a thorough, comprehensive, three week training program
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan
Paid Time Off – Ten hours per month, ten holidays annually, one floating holiday and 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

What our Roadside Service Technicians do:

Driving and operating a service vehicle (i.e. loading/towing vehicles, flat tire changes, lock-out, fuel delivery services, etc.)
On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving
Utilizing on-board computer, radio communications, and mapping systems
Completion of daily paperwork (i.e. call-logs, battery invoices, cash receipts, etc.)
Inspecting and submitting maintenance reports of company vehicles for safe and efficient operation
Education and training. I.E.: AAA Compliance Training, RPST,TSAAC, Lock-out, PSP, Battery Service Training

Education & Experience/Licenses & Certification

Ability to drive a manual/automatic shift vehicle
Customer service skills and the ability to interact with a wide-range of people
Basic math skills
Basic automotive knowledge and at least 6 years’ experience operating a motor vehicle with a valid driver’s license
Basic computer knowledge
Bilingual communication skills a plus
High School Diploma or GED equivalent required
Vocational technical automotive training/certification or equivalent experience (preferred)
ASE (Automotive Service Excellence) certification(preferred)

Work Environment and Physical Requirements:

Works outdoors at vehicle sites when servicing vehicles. Lifting and carrying tires and parts, weighing up to 50 pounds, several times a day; bending, kneeling and stooping as required for service calls. Works in all weather and all traffic conditions. Vehicle recovery sites may be wet, messy and hazardous. Service Providers are required to provide a photograph for identification purposes. If needed for identification purposes, a photograph may be obtained after an offer of employment is made and accepted.

#ERSDriver

Apply Today

Insurance Sales Agent

Henderson, Nevada

Why work for us?

Licensing Assistance – If unlicensed, AAA NCNU will reimburse the costs of licensure
Training – You’ll attend a thorough, comprehensive, two week training program
No Overhead Costs – W-2 structure with dedicated space in a AAA branch
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan
Paid Time Off – 17 days your first year + nine holidays annually + 24 hours per year designated for volunteer work

Essential Functions:

Uses sales techniques and strong product knowledge to identify customer-specific needs to generate new sales, retain existing insureds and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.
Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Agent’s manager.
Conduct insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.
Establishes rapport with the insured that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.
Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.
Responds to customer inquiries and requests relating to insurance products and membership.
Researches and resolves complex customer service issues. Often assists the insured in initiating the first notice of loss on claims.

Knowledge/Skills/Abilities:

Strong sales skills with a history of effectively developing, tracking, following up on and closing leads.
Advanced consultative selling techniques utilizing thorough product knowledge.
Knowledge of desktop systems including but not limited to Microsoft Office software applications.

Experience & Licenses/Certifications:

3 to 5 years of relevant sales or insurance industry work experience required.
Possesses or has the ability to possess active and unrestricted state issued license(s) required to place property and casualty insurance.

#IA

Apply Today

Insurance Sales Agent

Farmington, Utah

We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Why work for us?

Licensing Assistance – If unlicensed, AAA will reimburse the costs of licensure
Training – You’ll attend a thorough, comprehensive, two week training program
No Overhead Costs – W-2 structure with dedication space in a AAA branch
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Annual Incentive Plan – Eligibility to participate in AAA annual bonus plan
Paid Time Off – 17 days your first year + nine holidays annually + 24 hours per year designated for volunteer work

Essential Functions:

Uses sales techniques and strong product knowledge to identify customer-specific needs to generate new sales, retain existing insureds and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.
Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Agent’s manager.
Conduct insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.
Establishes rapport with the insured that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.
Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.
Responds to customer inquiries and requests relating to insurance products and membership.
Researches and resolves complex customer service issues. Often assists the insured in initiating the first notice of loss on claims.

Knowledge/Skills/Abilities:

Strong sales skills with a history of effectively developing, tracking, following up on and closing leads.
Advanced consultative selling techniques utilizing thorough product knowledge.
Knowledge of desktop systems including but not limited to Microsoft Office software applications.

Education & Experience/Licenses & Certifications:

High School Diploma or GED required. Bachelor's degree in a relevant field preferred.
3 to 5 years of relevant sales or insurance industry work experience required.
Possesses or has the ability to possess active and unrestricted state issued license(s) required to place property and casualty insurance.

#IA Sales

Apply Today

Insurance Sales Agent

Cheyenne, Wyoming

Whether you’re just starting your journey or looking to grow your career, we’ll support you every step of the way.

Why work for us?

Licensing Assistance – If unlicensed, AAA MWG will reimburse the costs of licensure
Training – You’ll attend a thorough, comprehensive, two week training program
No Overhead Costs – W-2 structure with dedication space in a AAA branch
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Annual Incentive Plan – Eligibility to participate in AAA MWG annual bonus plan
Paid Time Off – 17 days your first year + nine holidays annually + 24 hours per year designated for volunteer work

Essential Functions:

Uses sales techniques and strong product knowledge to identify customer-specific needs to generate new sales, retain existing insureds and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.
Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Agent’s manager.
Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.
Establishes rapport with the insured that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.
Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.
Responds to customer inquiries and requests relating to insurance products and membership.
Researches and resolves complex customer service issues. Often assists the insured in initiating the first notice of loss on claims.

Knowledge/Skills/Abilities:

Strong sales skills with a history of effectively developing, tracking, following up on and closing leads.
Advanced consultative selling techniques utilizing thorough product knowledge.
Knowledge of desktop systems including but not limited to Microsoft Office software applications.

Education & Experience/Licenses & Certifications:

3+ years of relevant sales or insurance industry work experience required.
Possesses or has the ability to possess active and unrestricted state issued license(s) required to place property and casualty insurance.

#IA

Apply Today

Member Experience Generalist

Henderson, Nevada

Why work for us?

Compensation – Competitive hourly base + incentives
Benefits – Access to Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Annual Incentive Plan – Eligibility to participate in AAA annual bonus plan
Paid Time Off – Accrual of 17 PTO days per year, nine holidays annually, and 24 hours per year earmarked for volunteer activities

Essential Functions:

Performs three or more sales and/or operational functions at an expert level for NCNU members (DMV, cashiering, domestic travel, underwriting support) with expectations for leading and coaching team to maintain required service standards and vision and value behavior standards. Serves as first line of contact to resolve customer complaints, billing and other issues that Sales and Service Associate is incapable of resolving.
Handles most complex questions and customer service functions. May work in multiple locations.
Provides team leadership and expertise in all NCNU products and services to achieve departmental goals and objectives. Overcomes customer obstacles.
Promotes products and services through cross-sales and referrals. Tracks and monitors location goals. Responsible for team sales and service results. Function as a champion of new products and initiatives (ex: launch of new credit card). May facilitate staff meetings or team huddles.
Coordinates work flow and resources in a well-planned and organized manner.
Makes process improvement recommendations. Shares information with others to enable them to successfully get results. Example, performs ad-hoc audits on procedures, required financial guidelines, security operations, compliance with training and coordination of completion of training. Identifies process improvement opportunities.
Keeps up to date on trends in areas of expertise.
Assumes office administrative and operational duties in absence of manager.

Knowledge/Skills/Abilities:

Demonstrated sales and customer service skills
Ability to serve as front-line customer contact
Ability to find creative ways to overcome obstacles and exceed goals
Demonstrates team leadership and the ability to coach or lead a team, provide training and guidance to others
Strong written and verbal communication skills in person and over the phone
Accuracy and comfort handling money, making change, balancing cash drawer
Demonstrated personal computer skills, proficient in both reading and basic arithmetic
Bilingual communication skills (preferred)
Working knowledge of financial or membership organizations and their financial operations

Experience & Licenses / Certifications:

Three years of sales or customer service experience in a lead capacity required
Experience working with sales goals required
Valid driver's license and fingerprinting may be required
P&C licensing may be required

Apply Today

Member Experience Branch Team Leader

Henderson, Nevada

At AAA our branches are where we make good on our promises. A successful Team Lead has a highly developed understanding of how to utilize all branch resources to deliver outstanding Member experiences and foster a team culture of performance excellence with heart. This career level position is responsible for supervising the operational and sales functions of Team Members with minimal supervision, including branch operations, individual Team Member development, and the planning and execution of sales and marketing strategy.

Essential Functions:

Supports the recruiting, training, onboarding and scheduling of Branch Team Members
Supports Team Member goal setting, Team performance feedback, training, evaluation and performance documentation.
Drives for results through direct sales and supervision of assigned branch to achieve assigned goals
Pulls and distributes sales reports for tracking and performance measurement
Assumes responsibility of the branch in absence of manager
Ensures compliance with AAA policies, procedures, standards and regulations
Coordinates scheduling of facility requests within assigned budgets for the branch, including but not limited to: security, office supply, and building maintenance

Knowledge/Skills/Abilities:

Excellent written and verbal communication skills
Demonstrated track record of successful business decision making, planning, and problem solving
Highly developed leadership skills, quantitative and analytical skills with a proven ability to make data-driven decisions
Strong change management skills and the ability to operate in an environment of ambiguity
Broad knowledge of Property & Casualty insurance, membership sales and service, and branch operations including industry trends, key drivers of business revenue
Outstanding sales and Member service skills and the ability to transfer these skills to others
Strong computer skills, including proficiency with the Google Apps Suite (Sheets, Docs, Drive, Slides)

Experience & Licenses/Certifications:

Minimum 2-3 years of Supervisory experience in Travel Sales, DMV Services, Insurance Sales or the retail/service industries required.
Demonstrated experience exceeding individual goals while driving others to exceed goals required.
Valid Driver's License may be required.
P&C Licensing required.

Work Environment/Physical Requirements:

Apply Today

Fire Sprinkler Inspection Technician

Scottsdale, Arizona

About Us

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