Careers

Join our team of change makers

We’re looking for bright, passionate, and collaborative people to join
our tight-knit team as we innovate in the spirit of service. If this
sounds like you, let’s talk. Email us at careers@a3ventures.co.

Member Experience Associate

Ogden, Utah

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Why Work For Us?

  • Great Pay – Paid training and competitive hourly base + incentives.

  • Benefits – Medical, Dental, Vision, wellness program and more!

  • 401k Matching – $1 for $1 company match up to 6% of pay.

  • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan.

  • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.

  • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

Summary:

The Member Experience Associate acts in a service and sales capacity, responsible for providing caring, outstanding Member service with heart while actively promoting cross sales referrals, sales and branch promotions.

Essential Functions

  • Performs routine sales, service and operational functions for AAA Members including; DMV, cashiering, auto travel, notary and insurance sales support, with expectations for maintaining required standards, policies and procedures.
  • Understands and actively promotes products and services to achieve individual goals in support of meeting organization goals and objectives.
  • Overcomes obstacles that create barriers to Team Member or branch efforts and identifies process improvement opportunities and proposes solutions.
  • Acts as an agent for change while promoting AAA’s guiding principles and core values.

Knowledge/Skills/Abilities

  • Demonstrates sales and service skills. Able to effectively interact, face-to-face, with new, prospective and existing Members.
  • Accuracy and comfort handling money, making change, balancing cash drawer.
  • Good computer skills, proficient in both reading and basic arithmetic.
  • Good written and verbal communication skills in person and over the phone.
  • Ability to multitask in response to requests, requirements and Member/Team Member expectations. Ability to accept feedback and correct course as necessary.

Education & Experience / Licenses & Certification

  • High school diploma or GED required.
  • Two years sales or customer service experience.
  • Experience working with sales and service standards and goals.
  • Current & valid Driver's License with clean history may be required.
  • Bonding and fingerprinting may be required.
  • P&C Licensing may be required.

Work Environment/Physical Requirements

  • Works in a variety of office environments where standing, walking or sitting at a desk, table or computer workstation may be required for extended periods of time.
  • May travel by car, plane or other form of transportation to attend business meetings or conferences.
  • May be required to work in one or more locations in a defined service area. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

#MEA

Apply Today

Fleet Technician II

Rancho Cordova, California

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.


 

Why Work For Us?

  • Great Pay - with the opportunity for increases when performance skill blocks are achieved

  • Training – You’ll attend a thorough, comprehensive, training program

  • Benefits – Medical, Dental, Vision, wellness program and more!

  • 401k Matching – $1 for $1 company match up to 6% of pay

  • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan

  • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities

  • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members


 

Summary  

 

Essential Functions

  • Performs vehicle inspections, oil changes, and other routine maintenance related services.
  • Performs vehicle repairs such as, brake services, tune-ups, timing belt services, air conditioning inspection and repair.
  • Interprets and completes work orders and related documentation assigned by shop manager.
  • Documents include, but are not limited to, parts, requisitions, diagnostics reports, inspection forms and recommendations.
  • Assists other technicians as assigned.
  • Maintains clean and orderly work area.
  • Returns shop supplied equipment to proper locations, ready for other technicians to use.
  • Perform smog inspections as required.

 

Knowledge/Skills/Abilities 

 

  • Clear and proficient verbal and written communication even under pressure.

  • Common knowledge of vehicle components and the common reasons for vehicle failure.

  • Demonstrates problem solving and listening skills to evaluate member safety as well as the ability. to discern safety issues and respond appropriately.

  • Diesel and Truck experience.

 

Education & Experience/Licenses & Certification

 

  • High school diploma or equivalent

  • Experience as a Diesel Tech

  • Automotive trade school certification or equivalent experience

  • California Smog License

  • Valid Automobile Operator’s License

  • 3 – 5 years Experience in inspecting and repairing cars and light trucks

  • ASE certified in L1 and at least 4 other areas

  • EPA Clean Air Act License #609 (for air conditioning diagnostics and repair)

Work Environment/Physical Requirements

Works outdoors at vehicle sites when servicing vehicles. Lifting and carrying tires and parts, weighing up to 50 pounds, several times a day; bending, kneeling and stooping as required for service calls. Works in all weather and all traffic conditions. Vehicle recovery sites may be wet, messy and hazardous.  Service Providers are required to provide a photograph for identification purposes.

#C

Apply Today

Insurance Sales Associate

Chandler, Arizona

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

*AAA is hiring Insurance Sales Associate for our Chandler and Mesa Branches!*

Why work for us?

  • Paid Training – Paid training. Extensive training program will help ensure a seamless transition into an Insurance Agent position. 

  • Licensing Assistance – AAA will reimburse a portion of the costs of licensure.

  • Advancement Opportunities – Opportunity to advance to an Insurance Agent within the first 60 days. 

  • No Overhead Costs – W-2 structure with dedication space in a AAA branch.

  • Compensation – Generous commission structure with the ability to earn commission on every policy. 

  • Benefits – Medical, Dental, Vision, wellness program and more!

  • 401k Matching – $1 for $1 company match up to 4% of pay.

  • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan.

  • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.

  • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

Summary:

Insurance Associates serve our Members by selling Property & Casualty and Roadside Assistance insurance that meets the Member’s needs.

Essential Functions

  • Uses sales techniques and product knowledge to identify customer-specific needs to generate new sales, retain existing insured’s and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.

  • Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Associate’s manager.

  • Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.

  • Consistently provides all Members with a sales and service experience that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.

  • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.

  • Responds to customer inquiries and requests relating to insurance products and membership.

  • Researches and resolves customer service issues. Often assists the insured in initiating the first notice of loss on claims.

 

Education & Experience/Licenses & Certification

  • High school diploma or GED required. Bachelor's degree in a relevant field preferred.

  • 2 to 4 years of sales experience preferred.

  • Currently possesses, or has the ability to acquire unrestricted state issued license(s) required to place property and casualty insurance within twenty-one (21) calendar days of start date. Depending on start date,  active property and casualty license(s) may be required.

#IA

            

Apply Today

Data Scientist - GIG Car Share

Berkeley, California

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

At A3 Labs we come to work to dream, design and define how we will live and move into the future. We exist to harness these forces for the benefit of Members and future generations, humanizing disruptive change for the betterment of the communities we serve. We’re looking for bright, passionate, and collaborative people to join our tight-knit team as we innovate in the spirit of service.   

Why Work For Us?

Impact. Lead the charge in mobility as a service movement and enable people’s lives to improve through the sharing economy. Leverage the best of an established 115 year-old not for profit combined with start-up speed and agility to create real and meaningful impact.

Recognition. We offer a competitive total compensation package including base salary, annual performance bonuses, benefits, and 401(k) Company match with additional discretionary contribution potential.

Lifestyle. We do honorable work, and we practice our values: humility, integrity, teamwork, and service. You’ll have the security of a larger organization but you’ll move at startup speed.

Summary

The Data Scientist role is crucial with supporting GIG Car Share analyze its large, diverse volume of data to drive initiatives to grow revenue and achieve profitability. The key functions we need this position for include: Geospatial analysis, Tableau dashboard reporting, reporting for city partners, experiment (A/B testing) analysis, Machine Learning based Member segmentation, and ad hoc requests for team.

Essential Functions

  • Use data mining, model building, and other analytical techniques to develop and maintain customer segmentation and predictive models to drive the business and improve marketing and operational performance.

  • Provide leadership and creativity by utilizing advanced quantitative methods from the fields of statistics, operations research, economics and data mining to identify opportunities to bring value to the business and influence decision making.

  • Apply strong analytical skills and ability to efficiently frame and solve unstructured and complex analytical problems.

  • Analytic tasks may include creating response and uplift models, cross-sell / up-sell analysis, retention models, churn forecasting, offer optimization, customer value analysis, geospatial analysis etc.

  • Acts as an analytic consultant and project manager to provide actionable business solutions

  • Manage automated dashboard to provide daily, weekly, and monthly KPIs

  • Work with Data Engineering team to ensure consistency of data

Team Member Qualifications 

  • You have been in your current  position for at least six months.

  • You are currently not on any form of disciplinary action.

  • You have not been on any form of disciplinary action in the past six months.

  • You have discussed your interest in applying for this position with your current Manager.

Knowledge/Skills/Abilities

  • Multivariate statistical analysis and Predictive modeling experience

  • Use knowledge of marketing analytic disciplines to solve unique issues/problems without precedent and/or structure

  • Experience/familiarity with market research including survey design, questionnaire development and data analysis

  • Experience using quantitative methods: general and generalized linear models

  • Experience in SAS programming, as well as some professional experience using SAS Enterprise Miner;

  • Experience in Tableau and writing SQL code in relational database environment;

  • Experience writing statistically-related code in ‘R’, Python, or Matlab (or equivalent); and working knowledge of geospatial data and tools such as QGIS

  • Ability to effectively communicate (written and verbal) with both a business and technical audience. Ability to present and sell results to management.

Education & Experience/Licenses & Certification

  • Bachelor's degree in related area (BA/BS degree in business, statistics, computer science or related discipline) or an equivalent combination of education and experience

Apply Today

Tow and Battery/Light Service Driver

Sacramento, California

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.


 

Why Work For Us?

  • Great Pay - $17/hr with the opportunity for increases when performance skill blocks are achieved

  • Training – You’ll attend a thorough, comprehensive, training program

  • Benefits – Medical, Dental, Vision, wellness program and more!

  • 401k Matching – $1 for $1 company match up to 6% of pay

  • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan

  • Paid Time Off- Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities

  • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Summary:

Essential Functions

  • Driving and operating a service vehicle (i.e. flat tire changes, lock-out, fuel delivery services, etc.)

  • On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving

  • Leverages sales skills for offering products and services from AAA to member during service interaction

  • Utilizing on-board computer, radio communications, and mapping systems

  • Completion of daily paperwork (i.e. call-logs, battery invoices, cash receipts, etc.)

​Knowledge/Skills/Abilities 

  • Clear and proficient verbal and written communication even under pressure

  • Common knowledge of vehicle components and the common reasons for vehicle failure

  • Demonstrates problem solving and listening skills to evaluate member safety as well as the ability to discern safety issues and respond appropriately

  • Ability to drive a manual/automatic shift vehicle

Education & Experience/Licenses & Certification

  • Two (2) years of experience in a customer contact role

  • Education and training. I.E.: AAA Compliance Training, RPST,TSAAC, Lock-out, PSP, Battery Service Training

  • Vocational technical automotive training/certification or equivalent experience (preferred)

  • ASE (Automotive Service Excellence) certification(preferred)


 

Work Environment/Physical Requirements

Works outdoors at vehicle sites when servicing vehicles. Lifting and carrying tires and parts, weighing up to 50 pounds, several times a day; bending, kneeling and stooping as required for service calls. Works in all weather and all traffic conditions. Vehicle recovery sites may be wet, messy and hazardous.  Service Providers are required to provide a photograph for identification purposes.

Apply Today

Tow Service and Battery/Light Service

Rancho Cordova, California

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.


 

Why Work For Us?

  • Great Pay - with the opportunity for increases when performance skill blocks are achieved

  • Training – You’ll attend a thorough, comprehensive, training program

  • Benefits – Medical, Dental, Vision, wellness program and more!

  • 401k Matching – $1 for $1 company match up to 6% of pay

  • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan

  • Paid Time Off- Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities

  • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Summary:

Essential Functions

  • Driving and operating a service vehicle (i.e. flat tire changes, lock-out, fuel delivery services, etc.)

  • On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving

  • Leverages sales skills for offering products and services from AAA to member during service interaction

  • Utilizing on-board computer, radio communications, and mapping systems

  • Completion of daily paperwork (i.e. call-logs, battery invoices, cash receipts, etc.)

​Knowledge/Skills/Abilities 

  • Clear and proficient verbal and written communication even under pressure

  • Common knowledge of vehicle components and the common reasons for vehicle failure

  • Demonstrates problem solving and listening skills to evaluate member safety as well as the ability to discern safety issues and respond appropriately

  • Ability to drive a manual/automatic shift vehicle

Education & Experience/Licenses & Certification

  • Two (2) years of experience in a customer contact role

  • Education and training. I.E.: AAA Compliance Training, RPST,TSAAC, Lock-out, PSP, Battery Service Training

  • Vocational technical automotive training/certification or equivalent experience (preferred)

  • ASE (Automotive Service Excellence) certification(preferred)


 

Work Environment/Physical Requirements

Works outdoors at vehicle sites when servicing vehicles. Lifting and carrying tires and parts, weighing up to 50 pounds, several times a day; bending, kneeling and stooping as required for service calls. Works in all weather and all traffic conditions. Vehicle recovery sites may be wet, messy and hazardous.  Service Providers are required to provide a photograph for identification purposes.

Apply Today

Tow and Battery/Light Service Driver

Concord, California

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.


 

Why Work For Us?

  • Great Pay - with the opportunity for increases when performance skill blocks are achieved

  • Training – You’ll attend a thorough, comprehensive, training program

  • Benefits – Medical, Dental, Vision, wellness program and more!

  • 401k Matching – $1 for $1 company match up to 6% of pay

  • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan

  • Paid Time Off- Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities

  • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Summary:

Essential Functions

  • Driving and operating a service vehicle (i.e. flat tire changes, lock-out, fuel delivery services, etc.)

  • On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving

  • Leverages sales skills for offering products and services from AAA to member during service interaction

  • Utilizing on-board computer, radio communications, and mapping systems

  • Completion of daily paperwork (i.e. call-logs, battery invoices, cash receipts, etc.)

​Knowledge/Skills/Abilities 

  • Clear and proficient verbal and written communication even under pressure

  • Common knowledge of vehicle components and the common reasons for vehicle failure

  • Demonstrates problem solving and listening skills to evaluate member safety as well as the ability to discern safety issues and respond appropriately

  • Ability to drive a manual/automatic shift vehicle

Education & Experience/Licenses & Certification

  • Two (2) years of experience in a customer contact role

  • Education and training. I.E.: AAA Compliance Training, RPST,TSAAC, Lock-out, PSP, Battery Service Training

  • Vocational technical automotive training/certification or equivalent experience (preferred)

  • ASE (Automotive Service Excellence) certification(preferred)


 

Work Environment/Physical Requirements

Works outdoors at vehicle sites when servicing vehicles. Lifting and carrying tires and parts, weighing up to 50 pounds, several times a day; bending, kneeling and stooping as required for service calls. Works in all weather and all traffic conditions. Vehicle recovery sites may be wet, messy and hazardous.  Service Providers are required to provide a photograph for identification purposes.

#ERS

Apply Today

Sr. Financial Analyst - HR Division

Walnut Creek, California

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

AAA…we're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service. We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.  We're community minded, and celebrate the growth, development and successes of our diverse Team Members.  Whether you’re just starting your journey or looking to grow your career, we’ll support you every step of the way.

Why Work for us:

  • Impact. Play a key role in innovating the future of auto repair while reinventing AAA and the value propositions we deliver to over 6 Million Members.

  • Development. Our team is designed to grow business and business leaders. We intend for you to demonstrate your capabilities and leadership skills and earn rapid advancement.

  • Recognition. We offer a competitive total compensation package including salary, performance bonus, benefits, and 401(k) company match and discretionary contributions.

  • Lifestyle. We do honorable work, and we practice our values: humility, integrity, teamwork, and service.

Our Senior Financial Analyst requires an energetic, creative and highly capable financial professional who can create and sustain financial expense models, engage with management as a strong business partner and a trusted financial advisor for the assigned business unit(s). This role may support the principal financial analyst on a day to day basis.  Creates complex models that require subject matter expertise and the ability to understand company operations, objectives, strategies, in order to improve operations within the company and financial decisions. Provides financial and operational analysis to senior management and internal clients. Participates in preparing the components of operating budgets.

Essential Functions

  • Creates complex models that require subject matter expertise and the ability to understand company operations, objectives, strategies, in order to improve operations within the company and financial decisions.

  • Provides complex financial and operational analysis to senior management and internal clients. Uses information to develop reports in order to drive results and behaviors.

  • Participates in preparing the complex components of operating budgets (pricing assumptions, 3rd party agreements, issues involving legal entities, etc.). Must be able to point out and correct errors, faulty assumptions.  Likely to develop changes to approach, as needed.

  • Provides solutions/ recommendations, strategies and actions to senior and executive management.

  • Participates in the resolution of issues and process improvement opportunities. Likely to create presentations for senior management.

  • Quickly assesses and interprets financial reports for senior management and alerts them to significant as well as subtle issues and trends.  Develops solutions and alternatives.

Knowledge/Skills/Abilities

  • Consistently displays strong analytical skills that effectively interpret problems and provide compelling and persuasive solutions

  • Proficient in the use and development of financial models

  • Strong interpersonal and inter-departmental skills

  • Has solid knowledge of the industry (preferred)

  • Ability to identify key drivers of business results (preferred)

  • Bilingual communication skills (preferred)

Education & Experience / Licenses & Certification

  • Bachelor's degree in related area (Business Administration, Finance, Accounting, Economics, or equivalent experience and education) or an equivalent combination of education and experience

  • 5-7 of experience in finance or related area (preferred)

  • Experience in insurance or with a financial institution (preferred)

#CORPORATE

Apply Today

Insurance Associate

Mountain View, California

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Why work for us?

  • Paid Training – Paid training. Extensive training program will help ensure a seamless transition into an Insurance Agent position. 
  • Licensing Assistance – AAA will reimburse a portion of the costs of licensure.
  • Advancement Opportunities – Opportunity to advance to an Insurance Agent within the first 60 days. 
  • No Overhead Costs – W-2 structure with dedication space in a AAA NCNU branch.
  • Compensation – Generous commission structure with the ability to earn commission on every policy. 
  • Benefits – Medical, Dental, Vision, wellness program and more!
  • 401k Matching – $1 for $1 company match up to 6% of pay.
  • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan.
  • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.
  • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

Summary:

Insurance Associates serve our Members by selling Property & Casualty and Roadside Assistance insurance that meets the Member’s needs.

Essential Functions

  • Uses sales techniques and product knowledge to identify customer-specific needs to generate new sales, retain existing insured’s and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.
  • Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Associate’s manager.
  • Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.
  • Consistently provides all Members with a sales and service experience that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.
  • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.
  • Responds to customer inquiries and requests relating to insurance products and membership.
  • Researches and resolves customer service issues. Often assists the insured in initiating the first notice of loss on claims.

 

Education & Experience/Licenses & Certification

  • High school diploma or GED required. Bachelor's degree in a relevant field preferred.

  • 2 to 4 years of sales experience preferred.

  • Currently possesses, or has the ability to acquire unrestricted state issued license(s) required to place property and casualty insurance within twenty-one (21) calendar days of start date. Depending on start date,  active property and casualty license(s) may be required.

#GAB

            

Apply Today

Insurance Sales Associate

Tucson, Arizona

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Why work for us?

  • Paid Training – Paid training. Extensive training program will help ensure a seamless transition into an Insurance Agent position. 

  • Licensing Assistance – AAA will reimburse a portion of the costs of licensure.

  • Advancement Opportunities – Opportunity to advance to an Insurance Agent within the first 60 days. 

  • No Overhead Costs – W-2 structure with dedication space in a AAA branch.

  • Compensation – Generous commission structure with the ability to earn commission on every policy. 

  • Benefits – Medical, Dental, Vision, wellness program and more!

  • 401k Matching – $1 for $1 company match up to 4% of pay.

  • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan.

  • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.

  • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

Summary:

Insurance Associates serve our Members by selling Property & Casualty and Roadside Assistance insurance that meets the Member’s needs.

Essential Functions

  • Uses sales techniques and product knowledge to identify customer-specific needs to generate new sales, retain existing insured’s and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.

  • Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Associate’s manager.

  • Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.

  • Consistently provides all Members with a sales and service experience that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.

  • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.

  • Responds to customer inquiries and requests relating to insurance products and membership.

  • Researches and resolves customer service issues. Often assists the insured in initiating the first notice of loss on claims.

 

Education & Experience/Licenses & Certification

  • High school diploma or GED required. Bachelor's degree in a relevant field preferred.

  • 2 to 4 years of sales experience preferred.

  • Currently possesses, or has the ability to acquire unrestricted state issued license(s) required to place property and casualty insurance within twenty-one (21) calendar days of start date. Depending on start date,  active property and casualty license(s) may be required.

#IA

            

Apply Today

Insurance Sales Associate

Alameda, California

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Why work for us?

  • Paid Training – Paid training. Extensive training program will help ensure a seamless transition into an Insurance Agent position. 
  • Licensing Assistance – AAA will reimburse a portion of the costs of licensure.
  • Advancement Opportunities – Opportunity to advance to an Insurance Agent within the first 60 days. 
  • No Overhead Costs – W-2 structure with dedication space in a AAA NCNU branch.
  • Compensation – Generous commission structure with the ability to earn commission on every policy. 
  • Benefits – Medical, Dental, Vision, wellness program and more!
  • 401k Matching – $1 for $1 company match up to 6% of pay.
  • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan.
  • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.
  • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

Summary:

Insurance Associates serve our Members by selling Property & Casualty and Roadside Assistance insurance that meets the Member’s needs.

Essential Functions

  • Uses sales techniques and product knowledge to identify customer-specific needs to generate new sales, retain existing insured’s and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.
  • Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Associate’s manager.
  • Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.
  • Consistently provides all Members with a sales and service experience that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.
  • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.
  • Responds to customer inquiries and requests relating to insurance products and membership.
  • Researches and resolves customer service issues. Often assists the insured in initiating the first notice of loss on claims.

 

Education & Experience/Licenses & Certification

  • High school diploma or GED required. Bachelor's degree in a relevant field preferred.

  • 2 to 4 years of sales experience preferred.

  • Currently possesses, or has the ability to acquire unrestricted state issued license(s) required to place property and casualty insurance within twenty-one (21) calendar days of start date. Depending on start date,  active property and casualty license(s) may be required.

#IA

            

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Insurance Associate

Pinole, California

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Why work for us?

  • Paid Training – Paid training. Extensive training program will help ensure a seamless transition into an Insurance Agent position. 
  • Licensing Assistance – AAA will reimburse a portion of the costs of licensure.
  • Advancement Opportunities – Opportunity to advance to an Insurance Agent within the first 60 days. 
  • No Overhead Costs – W-2 structure with dedication space in a AAA NCNU branch.
  • Compensation – Generous commission structure with the ability to earn commission on every policy. 
  • Benefits – Medical, Dental, Vision, wellness program and more!
  • 401k Matching – $1 for $1 company match up to 6% of pay.
  • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan.
  • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.
  • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

Summary:

Insurance Associates serve our Members by selling Property & Casualty and Roadside Assistance insurance that meets the Member’s needs.

Essential Functions

  • Uses sales techniques and product knowledge to identify customer-specific needs to generate new sales, retain existing insured’s and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.
  • Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Associate’s manager.
  • Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.
  • Consistently provides all Members with a sales and service experience that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.
  • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.
  • Responds to customer inquiries and requests relating to insurance products and membership.
  • Researches and resolves customer service issues. Often assists the insured in initiating the first notice of loss on claims.

 

Education & Experience/Licenses & Certification

  • High school diploma or GED required. Bachelor's degree in a relevant field preferred.

  • 2 to 4 years of sales experience preferred.

  • Currently possesses, or has the ability to acquire unrestricted state issued license(s) required to place property and casualty insurance within twenty-one (21) calendar days of start date. Depending on start date,  active property and casualty license(s) may be required.

#IA

            

Apply Today

Insurance Sales Associate

Pleasant Hill, California

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Why work for us?

  • Paid Training – Paid training. Extensive training program will help ensure a seamless transition into an Insurance Agent position. 
  • Licensing Assistance – AAA will reimburse a portion of the costs of licensure.
  • Advancement Opportunities – Opportunity to advance to an Insurance Agent within the first 60 days. 
  • No Overhead Costs – W-2 structure with dedication space in a AAA NCNU branch.
  • Compensation – Generous commission structure with the ability to earn commission on every policy. 
  • Benefits – Medical, Dental, Vision, wellness program and more!
  • 401k Matching – $1 for $1 company match up to 6% of pay.
  • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan.
  • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.
  • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

Summary:

Insurance Associates serve our Members by selling Property & Casualty and Roadside Assistance insurance that meets the Member’s needs.

Essential Functions

  • Uses sales techniques and product knowledge to identify customer-specific needs to generate new sales, retain existing insured’s and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.
  • Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Associate’s manager.
  • Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.
  • Consistently provides all Members with a sales and service experience that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.
  • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.
  • Responds to customer inquiries and requests relating to insurance products and membership.
  • Researches and resolves customer service issues. Often assists the insured in initiating the first notice of loss on claims.

 

Education & Experience/Licenses & Certification

  • High school diploma or GED required. Bachelor's degree in a relevant field preferred.

  • 2 to 4 years of sales experience preferred.

  • Currently possesses, or has the ability to acquire unrestricted state issued license(s) required to place property and casualty insurance within twenty-one (21) calendar days of start date. Depending on start date,  active property and casualty license(s) may be required.

#IA

            

Apply Today

Fleet Technician - GIG Car Share Bay Area

Berkeley, California

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Excited to grow your career?

We value our talented Team Members, and whenever possible strive to help them grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply!

Our people make all the difference in the success of our vision to be America's most trusted organization, absolutely famous for doing the right thing.

Seeking a passionate Fleet Technician to serve our GIG Car Share Member community

Just as AAA was born of disruptive forces in personal mobility 116 years ago with the emergence of the automobile, disruptive forces once again provide us with a tremendous opportunity for radical innovation and growth. An organization focused on service, not profits, AAA is uniquely positioned to be a trusted, technology- and mobility focused source of physical and digital services and expertise.

We recently launched the first free-float car share service in the San Francisco Bay Area and have changed the way people get around. Our service allows people to pick up and drop off a Gig car anywhere in the HomeZone whenever they need it. This convenient, affordable and environmentally friendly option has helped us grow quickly in the Oakland and Berkeley area.

Come join our fleet team with an amazing culture where you can thrive and use your skills to help deliver best-in-class Member experiences and have a positive impact on the diverse communities we serve.

Key Responsibilities:

  • Reposition Gig cars from low utilization zones to high utilization zones

  • Refuel and clean Gig cars in the fleet for a great Member experience

  • Shuttle Gig cars for maintenance and repair services (e.g., oil changes, flat tire repairs, etc.)

  • Inspect, photograph and determine resolution of damaged vehicles

  • Test, diagnose, service and repair vehicle telematics technology

  • Perform light maintenance (e.g., battery jump, changing tires, etc.)

  • Prepare cars for in-fleeting and de-fleeting

  • Audit quality of work of third party fleet partners

What you’ll need to join:

  • Must have a valid driver's license with clean driving record

  • At least 21 years old with minimum of 5 years of driving experience

  • Customer service facing experience

  • Ability to work flexible hours and willingness to work weekends

  • High School Diploma or GED

What you’ll need to succeed:

  • Ability to creatively problem solve with an attention to detail

  • Ability to effectively communicate with Team Members, partners and Gig Members

  • Ability to deliver best-in-class experiences

  • Have an internal drive to do what it takes to get the job done with a Member focus mentality

#GG

Apply Today

Insurance Sales Associate

Redding, California

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Why work for us?

  • Paid Training – Paid training. Extensive training program will help ensure a seamless transition into an Insurance Agent position. 

  • Licensing Assistance – AAA will reimburse a portion of the costs of licensure.

  • Advancement Opportunities – Opportunity to advance to an Insurance Agent within the first 60 days. 

  • No Overhead Costs – W-2 structure with dedication space in a AAA NCNU branch.

  • Compensation – Generous commission structure with the ability to earn commission on every policy. 

  • Benefits – Medical, Dental, Vision, wellness program and more!

  • 401k Matching – $1 for $1 company match up to 6% of pay.

  • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan.

  • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.

  • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

Summary:

Insurance Associates serve our Members by selling Property & Casualty and Roadside Assistance insurance that meets the Member’s needs.

Essential Functions

  • Uses sales techniques and product knowledge to identify customer-specific needs to generate new sales, retain existing insured’s and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.

  • Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Associate’s manager.

  • Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.

  • Consistently provides all Members with a sales and service experience that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.

  • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.

  • Responds to customer inquiries and requests relating to insurance products and membership.

  • Researches and resolves customer service issues. Often assists the insured in initiating the first notice of loss on claims.

 

Education & Experience/Licenses & Certification

  • High school diploma or GED required. Bachelor's degree in a relevant field preferred.

  • 2 to 4 years of sales experience preferred.

  • Currently possesses, or has the ability to acquire unrestricted state issued license(s) required to place property and casualty insurance within twenty-one (21) calendar days of start date. Depending on start date,  active property and casualty license(s) may be required.

#IA            

Apply Today

Insurance Sales Associate

Yuba City, California

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Why work for us?

  • Paid Training – Paid training. Extensive training program will help ensure a seamless transition into an Insurance Agent position. 

  • Licensing Assistance – AAA will reimburse a portion of the costs of licensure.

  • Advancement Opportunities – Opportunity to advance to an Insurance Agent within the first 60 days. 

  • No Overhead Costs – W-2 structure with dedication space in a AAA NCNU branch.

  • Compensation – Generous commission structure with the ability to earn commission on every policy. 

  • Benefits – Medical, Dental, Vision, wellness program and more!

  • 401k Matching – $1 for $1 company match up to 6% of pay.

  • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan.

  • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.

  • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

Summary:

Insurance Associates serve our Members by selling Property & Casualty and Roadside Assistance insurance that meets the Member’s needs.

Essential Functions

  • Uses sales techniques and product knowledge to identify customer-specific needs to generate new sales, retain existing insured’s and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.

  • Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Associate’s manager.

  • Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.

  • Consistently provides all Members with a sales and service experience that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.

  • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.

  • Responds to customer inquiries and requests relating to insurance products and membership.

  • Researches and resolves customer service issues. Often assists the insured in initiating the first notice of loss on claims.

 

Education & Experience/Licenses & Certification

  • High school diploma or GED required. Bachelor's degree in a relevant field preferred.

  • 2 to 4 years of sales experience preferred.

  • Currently possesses, or has the ability to acquire unrestricted state issued license(s) required to place property and casualty insurance within twenty-one (21) calendar days of start date. Depending on start date,  active property and casualty license(s) may be required.

#IA            

Apply Today

Customer Service Representative - Work From Home - Utah

Clearfield, Utah

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

AAA Member Experience Team is growing and has an immediate need for passionate, energetic, customer-focused team members with a positive attitude to join our customer support environment. If you are passionate about helping others, have a strong sense of empathy, enjoy a fast paced environment, have the gift of listening and problem solving, then we want you to consider joining our amazing team!  

WHY WORK FOR US?

  • Great starting pay $16.00/hour

  • Career Growth - We offer a leadership development program where you can be promoted as early as 6 months with a pay increase

  • Training – You’ll attend a thorough, comprehensive 2 week training program & gain technical skills working with and troubleshooting state of the art equipment and software.

  • Benefits – Medical, Dental, Vision, wellness program and more!

  • 401k Matching

  • Paid Time Off – Ten hours per month, nine holidays annually

  • Job Stability – We’re not going anywhere. AAA has been around for over a century and we have not had a single layoff during these uncertain times!

  • While this is a fully remote position, each team adheres to a specific location strategy, which allows them to work more effectively together. Therefore, the candidate should reside in or near Clearfield, Utah

Essential Functions

  • Customer​ ​Service​ ​-​ ​Ability​ ​to​ ​deliver​ ​best-in-class​ ​experience​ ​through​ ​listening,​ ​attentiveness,​ ​patience​ ​and communication​ ​skills.

  • Problem-Solving​ ​-​ ​Identify​ ​problems,​ ​think​ ​on​ ​your​ ​feet,​ ​evaluate​ ​the​ ​options,​ ​find​ ​possible​ ​solutions,​ ​and select​ ​the​ ​best​ ​solution​ ​with​ ​the​ ​member.

  • Data​ ​Entry/Computer​ ​Skills​ ​-​ ​Proficient​ ​typing​ ​with​ ​a​ ​knowledge​ ​of​ ​basic​ ​literacy​ ​and​ ​numeracy​ ​skills​ ​in​ ​order to​ ​ ​effectively​ ​communicate​ ​via​ ​email​ ​with​ ​the​ ​member.

  • Passion​ ​and​ ​Drive​ ​-​ ​ ​Do​ ​what​ ​it​ ​takes​ ​to​ ​get​ ​the​ ​job​ ​done​ ​with​ ​the​ ​best​ ​needs​ ​of​ ​the​ ​member​ ​in​ ​mind.

Knowledge/Skills/Abilities

  • Help​ ​Members​ ​get​ ​comfortable​ ​with​ ​our​ ​fun​ ​little​ ​cars

  • Walk​ ​Members​ ​through​ ​our​ ​user​ ​friendly​ ​mobile​ ​app

  • Screen​ ​applicants​ ​with​ ​special​ ​ID​ ​software​ ​tools​ ​for​ ​instant​ ​approval​ ​and​ ​access​ ​to​ ​the​ ​service

  • Dispatch​ ​our​ ​fleet​ ​support​ ​team​ ​in​ ​each​ ​market​ ​to​ ​troubleshoot​ ​vehicle​ ​or​ ​hardware​ ​issues

  • Resolve​ ​complex​ ​or​ ​sensitive​ ​Member​ ​account​ ​issues​ ​via​ ​phone​ ​and​ ​email

  • Document​ ​reported​ ​accidents​ ​and​ ​file​ ​with​ ​our​ ​claims​ ​handling​ ​team

Education & Experience/Licenses & Certification

  • High School Diploma or GED (Required)

  • Customer Service Experience (Required)

  • Bi-lingual Communication Skills (Preferred)

  • Experience reading maps and navigating directions (Preferred)

  • Proven ability to develop rapport via phone interactions (Preferred)

#GIG

Apply Today

Service Advisor

Phoenix, Arizona

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

External 

At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Why Work For Us?

  • 12 Valley locations and 2 Tucson locations,
  • Exceptional benefits within 30 days of hire, with employee contribution to Medical/Dental/Vision premiums
  • 401K Matching $1 to $1 up to 4% annually
  • Annual bonus
  • 15 Paid Days off, some Saturdays and no Sunday work hours
  • Tuition reimbursement for additional ASE Certifications
  • Clean well equipped shops with high car count
  • Free AAA Membership and numerous employee discounts​

Summary

 

Essential Functions

  • First line sales agent for customers vehicles.
  • Responsible to sell and schedule vehicle repairs, write the repair orders, dispatch the job to the technician, provide estimates, sell additional repairs  as needed, and inform the customer of repair status.
  • Required to collect payment, open and close cashier process.
  • Respond to customer concerns or complaints and escalate to
  • Management complaint the advisor is unable to resolve.
  • Answer incoming phone calls to schedule service appointments, follow-up calls with customer regarding repair status, outbound calls to prior and/or customers  regarding service.
  • Maintain a safe and clean work area and assist  to maintain safe and clean work areas as needed. 
  • Participate in ongoing training as assigned by management. Study technical bulletins, industry magazines, and technical web sites.

 

Knowledge/Skills/Abilities 

The requirements  listed below are representative  of the knowledge, skills, and/or abilities required to successfully perform the job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Previous sales and service advisor experience required​

 

Education & Experience/Licenses & Certification


Valid Arizona driver's license and current 39 month driving record.

#MCC

    Apply Today

    General Service Technician

    Phoenix, Arizona

    We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    Why Work For Us:

    • 12 Valley locations and 2 Tucson locations,
    • Exceptional benefits within 30 days of hire, with employee contribution to medical/Dental/Vision premiums
    • 401K Matching $1 to $1 up to 4% annually
    • Annual bonus and Merit increases
    • 15 Paid Days off and no Sunday work hours (20 days after 1 year)
    • Tuition reimbursement for ASE Certifications
    • Clean well equipped shops with high car count
    • A free AAA Membership and numerous employee discount

    Job Responsibilities:

    • Performs oil changes and lubrication service for member and nonmember vehicles.

    • Performs tire repairs and installation service for member and nonmember vehicles.

    • Performs other minor repairs as assigned by Lead Tech or Service Advisor, according to their abilities.

    • Assist upper level technicians as needed and for experience.

    • Test drives vehicles when practical for any/all performance or drivability concerns before performing work

      • Exception: when unsafe or vehicle not drivable

      • Retest drives after repairs completed to verify that repair solved defined problems

    • Maintains clean and safe work environment; cleans spills and debris immediately to reduce hazards

    • Maintain company provided equipment and machinery

    • Follows company and industry safety rules and regulations

    • Reports all unsafe conditions to supervisor including but not limited to lifts, overhead doors, and equipment

    • Attends all required training, seeks additional training to maintain and increase effectiveness

    • Keeps up to date on industry trends and repair procedures. 

    • Attends and successfully completes at least 12 hours of continuing auto repair training per year sponsored and/or provided by the club. 

    • Maintains customer vehicles in regard to cleanliness and does not tune or otherwise adjust any controls within the vehicle.

    • Verifies as soon as practicable that parts ordered for the vehicle assigned to them are correct.

    • Performs all repairs according to MAP (Motorist Assurance Program), OEM (Original Equipment Manufacturers) or accepted industry standard.

    • Performs digital inspection and documents to their full potential. Notates all pertinent information into the shop inspection or management system, attaches all photos or videos to illustrate repairs or needs to the inspection. 

    • Assures all comeback related repairs are prioritized as directed by manager or lead. 

    • Communicates effectively as necessary with manager, service advisors and other technicians to contribute to the overall performance of the location 

    • Responsible for the safety and accuracy of all repairs made and or systems inspected to assure vehicle is as safe or more safe condition as was prior to work commencing

    • Performs other related duties as assigned.

    • Note: May require travel to different locations on an as needed basis

    Knowledge/Skills/Abilities

    • Effective verbal and written communication skills in the language(s) required for the role, as justified for business necessity

    • Effective organization, interpersonal and negotiation skills

    • Ability to work scheduled hours as necessitated by business need

    • Math and computer skills with experience using software applications including word processing, spreadsheets, browsers, and email

    • Member service focus

    • Automotive/mechanical background

    • Ability to drive vehicles equipped with manual transmission

    • Knowledge of equipment/tool operation and diagnostic/repair procedures

    • Maintains 20% productivity measured by hours worked/hours flagged


     

    Education & Experience/ Licenses & Certifications

    • High School diploma or equivalent certification (GED)

    • Valid driver license and acceptable driving record

    • Six months experience in general repair, lube services and or tire shop

    Work Environment/Physical Requirements

    • Ability to lift and or carry up to 50lbs

    • Standing, bending, kneeling, pushing, reaching, lifting, climbing ladders

    • Exposure to loud noises

    #MCC

    Apply Today

    Insurance Sales Associate

    Fairfield, California

    We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    Why work for us?

    • Paid Training – Paid training. Extensive training program will help ensure a seamless transition into an Insurance Agent position. 

    • Licensing Assistance – AAA will reimburse a portion of the costs of licensure.

    • Advancement Opportunities – Opportunity to advance to an Insurance Agent within the first 60 days. 

    • No Overhead Costs – W-2 structure with dedication space in a AAA NCNU branch.

    • Compensation – Generous commission structure with the ability to earn commission on every policy. 

    • Benefits – Medical, Dental, Vision, wellness program and more!

    • 401k Matching – $1 for $1 company match up to 6% of pay.

    • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan.

    • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.

    • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

    Summary:

    Insurance Associates serve our Members by selling Property & Casualty and Roadside Assistance insurance that meets the Member’s needs.

    Essential Functions

    • Uses sales techniques and product knowledge to identify customer-specific needs to generate new sales, retain existing insured’s and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.

    • Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Associate’s manager.

    • Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.

    • Consistently provides all Members with a sales and service experience that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.

    • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.

    • Responds to customer inquiries and requests relating to insurance products and membership.

    • Researches and resolves customer service issues. Often assists the insured in initiating the first notice of loss on claims.

     

    Education & Experience/Licenses & Certification

    • High school diploma or GED required. Bachelor's degree in a relevant field preferred.

    • 2 to 4 years of sales experience preferred.

    • Currently possesses, or has the ability to acquire unrestricted state issued license(s) required to place property and casualty insurance within twenty-one (21) calendar days of start date. Depending on start date,  active property and casualty license(s) may be required.

    #IA            

    Apply Today

    Insurance Associate

    Alameda, California

    We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    Why work for us?

    • Paid Training – Paid training. Extensive training program will help ensure a seamless transition into an Insurance Agent position. 
    • Licensing Assistance – AAA will reimburse a portion of the costs of licensure.
    • Advancement Opportunities – Opportunity to advance to an Insurance Agent within the first 60 days. 
    • No Overhead Costs – W-2 structure with dedication space in a AAA NCNU branch.
    • Compensation – Generous commission structure with the ability to earn commission on every policy. 
    • Benefits – Medical, Dental, Vision, wellness program and more!
    • 401k Matching – $1 for $1 company match up to 6% of pay.
    • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan.
    • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.
    • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

    Summary:

    Insurance Associates serve our Members by selling Property & Casualty and Roadside Assistance insurance that meets the Member’s needs.

    Essential Functions

    • Uses sales techniques and product knowledge to identify customer-specific needs to generate new sales, retain existing insured’s and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.
    • Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Associate’s manager.
    • Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.
    • Consistently provides all Members with a sales and service experience that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.
    • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.
    • Responds to customer inquiries and requests relating to insurance products and membership.
    • Researches and resolves customer service issues. Often assists the insured in initiating the first notice of loss on claims.

     

    Education & Experience/Licenses & Certification

    • High school diploma or GED required. Bachelor's degree in a relevant field preferred.

    • 2 to 4 years of sales experience preferred.

    • Currently possesses, or has the ability to acquire unrestricted state issued license(s) required to place property and casualty insurance within twenty-one (21) calendar days of start date. Depending on start date,  active property and casualty license(s) may be required.

    #IA

                

    Apply Today

    Commercial Insurance Agent

    Phoenix, Arizona

    We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    Essential Functions

    • Responsible to quote and write personal and commercial lines insurance including, auto, homeowner, life, health, business owners and worker’s compensation.   
    • Prospect within the community to develop new insurance business and create brand presence. Prospect from various resources
    • Required to meeting or exceed sales goals set by management Provide customer service to insurance clients.
    • Employees are required to support the lead generation initiative by providing qualified leads to other business lines of AAA Arizona that include Travel, Insurance, Automotive and Financial.   
    • Maintain records, logs and files according to department and club guidelines. Demonstrate thorough and competent skills in both industry and Club computerized systems.
    • May perform other duties as assigned.

    Education & Experience/Licenses & Certification

    • High School Diploma or GED required
    • 1-3 years related experience
    • Valid Arizona Property and Casualty Insurance License
    • Valid Arizona driver's license
    • A minimum of six months’ experience in a fast paced, multi-task work environment selling P&C lines of business.

    PHYSICAL DEMANDS: Required by the Americans with Disabilities Act (ADA)


    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions o this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


    While performing the duties of this job, the employee is regularly required to talk and hear, required to sit, occasionally required to stand and walk; use and to finger, handle, or feel; and reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, peripheral vision and the ability to focus. Operate personal or company vehicle as a requirement of position

    #IA

    Apply Today

    Welder and Gate Technician

    ,

    We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    AAA recently acquired SafeGuard, the 11th largest smart home security company in the United States, with the vision to become the most trusted brand in this industry.  Safeguard, has been Protecting Arizona families and businesses for over 50 years; we are Arizona's largest locally-operated security provider. With an A+ Better Business Bureau Ranking, we prove every day that we love being there for and helping our customers.  We work hard to create an environment where you can thrive and use your skills and talents to help us deliver legendary Customer Service. You’ll help positively impact every homeowner and the communities that we serve, too.

    Job Summary  

     This position exists to provide maintenance services to our clients that have a gate maintenance contract through scheduled preventative maintenance, emergency services and other client needs 

    Essential Functions: 

    • Conduct preventative maintenance on gates for clients with contracted services 

    • Provide emergency gate repair for clients with contracted services 

    • Provide similar assistance with access, camera and s conduct preventative maintenance on gates for clients with contracted services. 

    • Provide trouble shooting and repair for damaged or malfunctioning gates for clients with contracted services 

    • Provide similar assistance with access, camera and similar systems 

    • Document service and installation actions by completing forms, reports, logs and records

    Why work for us?

    • Training - Career Advancement!

    • Great Benefits - Medical/Dental/Vision

    • Retirement - 401k matching up to 3%

    • Work/Life Balance - PTO 3 Weeks + 9 paid holidays

    Education, Skills, Competencies, Certifications, Licenses: 

    • One year experience in gate operator repair and installation or welding experience  

    • Use of basic hand tools and manual labor 

    • Strong attention to detail 

    • Mechanically-inclined; Safety oriented 

    • Clean driving record and ability to pass background check/Drug test  

    • High School diploma or GED equivalent (required)

    #LYN

    Apply Today

    Insurance Associate

    Cheyenne, Wyoming

    We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    Why work for us?

    • Paid Training – Paid training. Extensive training program will help ensure a seamless transition into an Insurance Agent position. 
    • Licensing Assistance – AAA will reimburse a portion of the costs of licensure.
    • Advancement Opportunities – Opportunity to advance to an Insurance Agent within the first 60 days. 
    • No Overhead Costs – W-2 structure with dedication space in a AAA NCNU branch.
    • Compensation – Generous commission structure with the ability to earn commission on every policy. 
    • Benefits – Medical, Dental, Vision, wellness program and more!
    • 401k Matching – $1 for $1 company match up to 6% of pay.
    • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan.
    • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.
    • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

    Summary:

    Insurance Associates serve our Members by selling Property & Casualty and Roadside Assistance insurance that meets the Member’s needs.

    Essential Functions

    • Uses sales techniques and product knowledge to identify customer-specific needs to generate new sales, retain existing insured’s and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.
    • Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Associate’s manager.
    • Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.
    • Consistently provides all Members with a sales and service experience that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.
    • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.
    • Responds to customer inquiries and requests relating to insurance products and membership.
    • Researches and resolves customer service issues. Often assists the insured in initiating the first notice of loss on claims.

     

    Education & Experience/Licenses & Certification

    • High school diploma or GED required. Bachelor's degree in a relevant field preferred.

    • 2 to 4 years of sales experience preferred.

    • Currently possesses, or has the ability to acquire unrestricted state issued license(s) required to place property and casualty insurance within twenty-one (21) calendar days of start date. Depending on start date,  active property and casualty license(s) may be required.

    #IA

    Apply Today

    Tow and Battery/Light Service Driver

    Sparks, Nevada

    We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.


     

    Why Work For Us?

    • Great Pay - with the opportunity for increases when performance skill blocks are achieved

    • Training – You’ll attend a thorough, comprehensive, training program

    • Benefits – Medical, Dental, Vision, wellness program and more!

    • 401k Matching – $1 for $1 company match up to 6% of pay

    • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan

    • Paid Time Off- Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities

    • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

    Summary:

    Essential Functions

    • Driving and operating a service vehicle (i.e. flat tire changes, lock-out, fuel delivery services, etc.)

    • On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving

    • Leverages sales skills for offering products and services from AAA to member during service interaction

    • Utilizing on-board computer, radio communications, and mapping systems

    • Completion of daily paperwork (i.e. call-logs, battery invoices, cash receipts, etc.)

    ​Knowledge/Skills/Abilities 

    • Clear and proficient verbal and written communication even under pressure

    • Common knowledge of vehicle components and the common reasons for vehicle failure

    • Demonstrates problem solving and listening skills to evaluate member safety as well as the ability to discern safety issues and respond appropriately

    • Ability to drive a manual/automatic shift vehicle

    Education & Experience/Licenses & Certification

    • Two (2) years of experience in a customer contact role

    • Education and training. I.E.: AAA Compliance Training, RPST,TSAAC, Lock-out, PSP, Battery Service Training

    • Vocational technical automotive training/certification or equivalent experience (preferred)

    • ASE (Automotive Service Excellence) certification(preferred)


     

    Work Environment/Physical Requirements

    Works outdoors at vehicle sites when servicing vehicles. Lifting and carrying tires and parts, weighing up to 50 pounds, several times a day; bending, kneeling and stooping as required for service calls. Works in all weather and all traffic conditions. Vehicle recovery sites may be wet, messy and hazardous.  Service Providers are required to provide a photograph for identification purposes.

    #CHI

    Apply Today

    Policy & Planning Manager - MT/AZ/UT

    Phoenix, Arizona

    We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    We are passionate about maintaining a diverse and inclusive workplace that reflects the people and culture of the communities we serve, and fostering an environment in which everyone can realize their full potential and grow without barriers. We celebrate our differences as they make us stronger and invigorate our workplace. We believe that each of us enriches our culture by contributing unique perspectives, valuable insights and key strengths. We want each of our Team Members to feel valued, respected and supported. 

    Why Work For Us?

    • Benefits – Medical, Dental, Vision, wellness program and more!
    • 401k Matching – $1 for $1 company match up to 6% of pay
    • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan
    • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
    • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

    Summary:

    Leads a team focused on improving detection and prevention of Member and Service Provider fraudulent behaviors (i.e. households with a higher than average number of associates, non-member no fee service, inaccurate payment submittals) by defining and deploying a common approach and utilizing analytics tools to manage processes and procedures related to payment and use of ERS products and services.

    * This position can be located in Montana, Arizona or Utah.

    Essential Functions

    • Develops and manages the strategic policy enforcement and monitoring direction/programs for the Road Service Operations Division in order to reduce loss; achieves best balance between losses, expenses and Member experience.
    • Proactively identify profiles, trends and patterns of Member and ERS Service Provider and develops and implements mitigating actions to combat such activity, thus minimizing the risk to the P & L. 
    • Runs queries and mines data sets to discover transaction patterns, examine financial data and filter for targeted information using traditional as well as predictive and analytic methodologies to proactively identify trends.
    • Manages information from various reporting tools to determine critical loss prevention priorities for ERS and provides senior leadership with data related to objectives and timely analysis of trends.
    • Develops and implements early warning violation detection, reporting framework and incident management protocol/programs.
    • Creates and maintains partnerships within Road Service Operations and other divisions, includes ERS Area Field Representatives, ERS Payment Processing, Information Technology, Risk Management, Legal and Finance to assist with the implementation of remediation initiatives.
    • Develops and implements processes, procedures, standards, training, systems, and methods for identifying and reducing ERS policy violations.
    • Oversees team members responsible for conducting timely, ethical and professional investigations into potential abuse activities, producing findings and incident management.
    • Develops operating plans and manages related budgets.
    • Works with ERS Area Field Representatives to develop and deploy actions that ensure Service Providers comply with established policies, procedures and guidelines.
    • Integrate with all other Road Service Operation areas to deliver coordinated services on investigations and monitoring services.
    • Mentor and develop team members; provide timely performance feedback/training and conducting performance reviews.

    Knowledge/Skills/Abilities

    • · Effective leadership skills and the ability to motivate, develop, and retain a team.
    • · Ability to interact skillfully with senior management and business partners.
    • · Excellent team building and project management skills, including ability to motivate staff and manage with limited resources.
    • · Excellent verbal, written and presentations skills.
    • Strong organizational, administrative and analytical skills, including the ability to detect and report on trends and to identify ways to improve detection, prevention and avoidance.
    • Commitment to exemplary service delivery.
    • Prior auditing experience preferred.
    • Experience within the Automotive or Emergency Road Services industry, preferred.

    Education & Experience / Licenses & Certification

    ·  B.A. in Business Management, Industrial Management, or related area of study. 

    · 2+ years experience in investigation or policy enforcement.

    · 4+ years of operations experience. 

    · 2+ years of leading people/managerial experience. 

    Apply Today

    AAA Tow and Light Service Driver

    Tucson, Arizona

    We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    Why work for us?

    • Great Pay – $15.37/hour + a 5% increase at 6 months

    • Bonus-Monthly Incentive bonus

    • Training – You’ll attend a thorough, comprehensive, training program

    • Benefits – Medical, Dental, Vision, wellness program and more!

    • 401k Matching – $1 for $1 company match up to 4% of pay

    • Annual Incentive Plan – Eligibility to participate in AAA annual bonus plan

    • Paid Time Off – Ten hours per month, ten holidays annually, and 24 hours per year earmarked for volunteer activities

    • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

     

    What our Roadside Service Technicians do:

    • Driving and operating a service vehicle (i.e. loading/towing vehicles, flat tire changes, lock-out, fuel delivery services, etc.)

    • On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving

    • Utilizing on-board computer, radio communications, and mapping systems

    • Completion of daily paperwork (i.e. call-logs, battery invoices, cash receipts, etc.)

    • Inspecting and submitting maintenance reports of company vehicles for safe and efficient operation

    • Education and training. I.E.: AAA Compliance Training, RPST,TSAAC, Lock-out, PSP, Battery Service Training

     

    Education & Experience/Licenses & Certification

    • Must be at least 21 years of age to operate AAA vehicles

    • Must have open shift availability

    • Ability to drive a manual/automatic shift vehicle

    • Customer service skills and the ability to interact with a wide-range of people

    • Basic math skills

    • Basic automotive/mechanic knowledge and experience operating a motor vehicle with a valid driver’s license

    • Basic computer knowledge

    Work Environment/Physical Requirements:

    Works outdoors at vehicle sites when servicing vehicles. Lifting and carrying tires and parts, weighing up to 50 pounds, several times a day; bending, kneeling and stooping as required for service calls. Works in all weather and all traffic conditions. Vehicle recovery sites may be wet, messy and hazardous.

    Service Providers are required to provide a photograph for identification purposes. If needed for identification purposes, a photograph may be obtained after an offer of employment is made and accepted.   

     

    **Please note that you will be asked to complete a candidate assessment following your application, via email. Your application will not be considered until the assessment has been completed.**

    We’ll value your skills and experience. We’re building a performance organization with heart and developing a pipeline of tomorrow’s leaders. Your work will be enhanced with training opportunities, a mentoring program and our Promote-from-within philosophy. We celebrate our diversity and leverage the power of many minds.

    #ERS

    Apply Today

    Director, Organizational Readiness and Transformation

    Walnut Creek, California

    We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    We are passionate about maintaining a diverse and inclusive workplace that reflects the people and culture of the communities we serve, and fostering an environment in which everyone can realize their full potential and grow without barriers. We celebrate our differences as they make us stronger and invigorate our workplace. We believe that each of us enriches our culture by contributing unique perspectives, valuable insights and key strengths. We want each of our Team Members to feel valued, respected and supported. 

    Why Work For Us?

    • Benefits – Medical, Dental, Vision, wellness program and more!

    • 401k Matching – $1 for $1 company match up to 6% of pay

    • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan

    • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities

    • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

    Summary:

    This role (Manager / Director), Organization Readiness and Transformation position performs critical work to ensure that AAA MWG is prepared for significant business disruptions, focusing on service operations continuity for our Members, and keeping our Team Members safe, up and running enterprise-wide.
     

    Essential Functions

    • Ensure MWG core business continuity and resiliency during a crisis or emergency that may cause a business disruption
    • Lead our crisis management team response during an incident. Ensure robust BCP capabilities across all Divisions, Product and Service lines, coordinating teams, resources and communication during and after an incident.
    • Build out and improve crisis-specific playbooks, localized response plans for critical office facilities, and improve our alert notification and communication tools.
    • Create and execute testing of MWG’s Business Continuity Plans across the enterprise.
    • Build and maintain strong relationships with key stakeholders, executives and program participants across the company.
    • Simplify and Improve complex work processes through data driven analysis and measuring improvement from changes.
    • Innovate and transform our readiness capabilities to be world-class. Build and improve our business continuity plans (BCP) and incident command system (ICS) framework across the enterprise and focusing on continuity of our most critical services and operations.

    Knowledge/Skills/Abilities

    • Great at creating order from chaos; able to quickly assess situations, prioritize issues, and make good decisions under pressure
    • Strong project management skills, with the ability to build & scale programs, and measure (KPIs) the success
    • Thrives in ambiguous environments and gets excited about figuring out solutions to complex problems, and execution on them with both Executives and Individual contributors
    • Comfortable working both with tactical details and high-level strategy

    Education & Experience / Licenses & Certification

    • Minimum 7 year experience in incident response, with hands-on experience facilitating the response to a crisis situation. At least 3+ yrs in a Leadership Role
    • 3+ years Management Experience
    • Bachelor’s Degree (required), preferably in Math, Science, Engineering, Economics, or related field
    Apply Today

    Insurance Sales Associate

    Phoenix, Arizona

    We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    *AAA is hiring Insurance Sales Associate for our Paradise Valley, North Scottsdale, and Phoenix Branches!*

    Why work for us?

    • Paid Training – Paid training. Extensive training program will help ensure a seamless transition into an Insurance Agent position. 

    • Licensing Assistance – AAA will reimburse a portion of the costs of licensure.

    • Advancement Opportunities – Opportunity to advance to an Insurance Agent within the first 60 days. 

    • No Overhead Costs – W-2 structure with dedication space in a AAA branch.

    • Compensation – Generous commission structure with the ability to earn commission on every policy. 

    • Benefits – Medical, Dental, Vision, wellness program and more!

    • 401k Matching – $1 for $1 company match up to 4% of pay.

    • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan.

    • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.

    • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

    Summary:

    Insurance Associates serve our Members by selling Property & Casualty and Roadside Assistance insurance that meets the Member’s needs.

    Essential Functions

    • Uses sales techniques and product knowledge to identify customer-specific needs to generate new sales, retain existing insured’s and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.

    • Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Associate’s manager.

    • Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.

    • Consistently provides all Members with a sales and service experience that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.

    • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.

    • Responds to customer inquiries and requests relating to insurance products and membership.

    • Researches and resolves customer service issues. Often assists the insured in initiating the first notice of loss on claims.

     

    Education & Experience/Licenses & Certification

    • High school diploma or GED required. Bachelor's degree in a relevant field preferred.

    • 2 to 4 years of sales experience preferred.

    • Currently possesses, or has the ability to acquire unrestricted state issued license(s) required to place property and casualty insurance within twenty-one (21) calendar days of start date. Depending on start date,  active property and casualty license(s) may be required.

    #IA

    #LIS

                

    Apply Today

    Insurance Sales Associate

    San Ramon, California

    We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    Why work for us?

    • Paid Training – Paid training. Extensive training program will help ensure a seamless transition into an Insurance Agent position. 
    • Licensing Assistance – AAA will reimburse a portion of the costs of licensure.
    • Advancement Opportunities – Opportunity to advance to an Insurance Agent within the first 60 days. 
    • No Overhead Costs – W-2 structure with dedication space in a AAA NCNU branch.
    • Compensation – Generous commission structure with the ability to earn commission on every policy. 
    • Benefits – Medical, Dental, Vision, wellness program and more!
    • 401k Matching – $1 for $1 company match up to 6% of pay.
    • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan.
    • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.
    • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

    Summary:

    Insurance Associates serve our Members by selling Property & Casualty and Roadside Assistance insurance that meets the Member’s needs.

    Essential Functions

    • Uses sales techniques and product knowledge to identify customer-specific needs to generate new sales, retain existing insured’s and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.
    • Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Associate’s manager.
    • Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.
    • Consistently provides all Members with a sales and service experience that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.
    • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.
    • Responds to customer inquiries and requests relating to insurance products and membership.
    • Researches and resolves customer service issues. Often assists the insured in initiating the first notice of loss on claims.

     

    Education & Experience/Licenses & Certification

    • High school diploma or GED required. Bachelor's degree in a relevant field preferred.

    • 2 to 4 years of sales experience preferred.

    • Currently possesses, or has the ability to acquire unrestricted state issued license(s) required to place property and casualty insurance within twenty-one (21) calendar days of start date. Depending on start date,  active property and casualty license(s) may be required.

    #IA

                

    Apply Today

    Licensed Insurance Agent

    Phoenix, Arizona

    We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    Why Work For Us?

    • Training – You’ll attend a thorough, comprehensive, training program

    • Benefits – Medical, Dental, Vision, wellness program and more!

    • 401k Matching – $1 for $1 company match up to 4% of pay

    • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan

    • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities

    • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

    Summary

    Sales Agents serve our Members by selling them the Property & Casualty and Roadside Assistance insurance that meets the Member’s needs.

    Essential Functions

    • Uses sales techniques and product knowledge to identify customer-specific needs to generate new sales to prospective and current Members. Effectively overcomes objections to close the sale.
    • Works to meet or exceed targets assigned by the Sales Agent’s manager.
    • Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.
    • Consistently provides a sales experience that enhances the Member’s affinity to the AAA brand and results in greater Member satisfaction and loyalty.
    • Proactively solicits new insurance sales by handling inbound calls, performing outbound calls, working marketing lists, and cross-selling/up-selling new and existing Members.

    Knowledge/Skills/Abilities

    • Possesses sales skills effectively employed in the tracking, following up on and closing of assigned leads.
    • Knowledge of desktop systems including but not limited to Microsoft Office software applications.

    Education & Experience/Licenses & Certification

    • High school diploma or GED required. Bachelor's degree in relevant field preferred.
    • 1 to 3 years of sales experience required. Insurance industry and/or call center work experience preferred.
    • Ability to acquire the active and unrestricted state issued license(s) required to place property and casualty insurance within thirty (30) calendar days of hire. Active required license(s) in CA, NV and UT preferred.

    #GAB

    Apply Today

    Licensed Insurance Sales Agent

    Clearfield, Utah

    We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    Why Work For Us?

    • Training – You’ll attend a thorough, comprehensive, training program

    • Benefits – Medical, Dental, Vision, wellness program and more!

    • 401k Matching – $1 for $1 company match up to 6% of pay

    • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan

    • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities

    • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

    Summary

    Sales Agents serve our Members by selling them the Property & Casualty and Roadside Assistance insurance that meets the Member’s needs.

    Essential Functions

    • Uses sales techniques and product knowledge to identify customer-specific needs to generate new sales to prospective and current Members. Effectively overcomes objections to close the sale.
    • Works to meet or exceed targets assigned by the Sales Agent’s manager.
    • Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.
    • Consistently provides a sales experience that enhances the Member’s affinity to the AAA brand and results in greater Member satisfaction and loyalty.
    • Proactively solicits new insurance sales by handling inbound calls, performing outbound calls, working marketing lists, and cross-selling/up-selling new and existing Members.

    Knowledge/Skills/Abilities

    • Possesses sales skills effectively employed in the tracking, following up on and closing of assigned leads.
    • Knowledge of desktop systems including but not limited to Microsoft Office software applications.

    Education & Experience/Licenses & Certification

    • High school diploma or GED required. Bachelor's degree in relevant field preferred.
    • 1 to 3 years of sales experience required. Insurance industry and/or call center work experience preferred.
    • Ability to acquire the active and unrestricted state issued license(s) required to place property and casualty insurance within thirty (30) calendar days of hire. Active required license(s) in CA, NV and UT preferred.

    #GAB

    Apply Today

    Security Officer - Part Time

    Tempe, Arizona

    We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    AAA recently acquired SafeGuard, the 11th largest smart home security company in the United States, with the vision to become the most trusted brand in this industry. Safeguard, has been Protecting Arizona families and businesses for over 50 years; we are Arizona's largest locally-operated security provider. With an A+ Better Business Bureau Ranking, we prove every day that we love being there for and helping our customers. We work hard to create an environment where you can thrive and use your skills and talents to help us deliver legendary Customer Service. You’ll help positively impact every homeowner and the communities that we serve, too.  
     

    A3 Smart Home is looking for Part Time Security Officers to join our team! We have multiple shift positions open with opportunities for overtime!  

    WHY WORK FOR US?

    • Collaborative Environment – AAA Smart Home will value your contribution to providing exceptional service to our members

    REQUIRED DUTIES   

    • Alarm Verification - promptly respond to alarms in your designated area prompted by our onsite monitoring facility  
    • Vacation Service - check homes and provide pre-authorized requested service for a period when the client is away from home  
    • Patrol Accounts - check accounts daily/nightly as contracted with customers  
    • Maintain regular records and effectively communicate with dispatch, customers, etc.  
    • Safe and courteous operation of the designated patrol vehicle observing all state and municipal traffic laws; all traffic rules specified by the bylaws of the any community which you may enter; and all traffic and vehicle operation rules of Safeguard Security & Communications, Inc.;  
    • Proper maintenance of the designated patrol vehicle, e.g. routine, scheduled, preventive or corrective maintenance, vacuuming, car washes, etc.  
    • Responding to burglar alarms at businesses and residences while following all prescribed procedures and instructions  
    • Completion of daily assigned tasks, e.g. red-tag checks, interior checks, initial interior checks, spot checks, courtesy patrols, etc.  
    • Completion, without exception, of unique duties as assigned for your designated beat and shift  
    • Keeping the Patrol Division Supervisor informed of all problems, unique situations, etc. that occur on your shift  
    • Entering all pertinent and necessary information into Silvertrac  
    • Operation of KNOX KeySecure Boxes  
    • Proper preparation of Incident reports to include content, numbering and logging  
    • Proper use, completion and submission of all forms associated with patrol activities and/or duties  
    • Assisting the Patrol Division Supervisors and/or Patrol Division Operations Supervisor with coverage of open shifts within the Division   

      

    QUALIFICATIONS   

    • Must be at least 21 years old  
    • Must obtain a valid and current Arizona Security Card Certification (Guard Card)  
    • Ability to communicate clearly and effectively in English (both written and oral)  
    • Must have a phone (home or cell)  
    • Must have a friendly demeanor and great customer service skills
         

    Working Environment/Physical Requirements:    

    • Acceptable eyesight to include the ability to drive during day, twilight or darkness even with inclement weather 
    • Ability to work or drive 12 or more hours as necessary
    • Ability to stoop, bend or lean several times during a scheduled work shift;   
    • Ability to drive for two (2) or more hours uninterrupted 
    • Ability to enter/exit the patrol vehicle safely numerous times during a scheduled work shift 
    • Ability to stand for two (2) or more hours uninterrupted  
    • Ability to safely lift and carry 50 pounds for up to 25 feet
    • Safely lift and carry twenty (20) pounds for one hundred (100) feet on sloped terrain with various surfaces while maintaining balance and footing  
    • Safely walk on various terrain and surfaces while maintaining balance and footing
    • Safely scale or climb over a three (3) foot wall
    • Safely carry, utilize and perform simple tasks requiring a four (4) foot ladder 
    • Ability to hold or otherwise carry a flashlight, Knox key/key, Entry Slip book, radio/phone, pager, etc., while walking on various surfaces;
    • Ability to lock/unlock doors or gates as necessary

    #SAFE

    Apply Today

    Insurance Sales Associate

    Las Vegas, Nevada

    We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    Why work for us?

    • Paid Training – Paid training. Extensive training program will help ensure a seamless transition into an Insurance Agent position. 

    • Licensing Assistance – AAA will reimburse a portion of the costs of licensure.

    • Advancement Opportunities – Opportunity to advance to an Insurance Agent within the first 60 days. 

    • No Overhead Costs – W-2 structure with dedication space in a AAA NCNU branch.

    • Compensation – Generous commission structure with the ability to earn commission on every policy. 

    • Benefits – Medical, Dental, Vision, wellness program and more!

    • 401k Matching – $1 for $1 company match up to 6% of pay.

    • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan.

    • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.

    • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

    Summary:

    Insurance Associates serve our Members by selling Property & Casualty and Roadside Assistance insurance that meets the Member’s needs.

    Essential Functions

    • Uses sales techniques and product knowledge to identify customer-specific needs to generate new sales, retain existing insured’s and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.

    • Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Associate’s manager.

    • Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.

    • Consistently provides all Members with a sales and service experience that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.

    • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.

    • Responds to customer inquiries and requests relating to insurance products and membership.

    • Researches and resolves customer service issues. Often assists the insured in initiating the first notice of loss on claims.

     

    Education & Experience/Licenses & Certification

    • High school diploma or GED required. Bachelor's degree in a relevant field preferred.

    • 2 to 4 years of sales experience preferred.

    • Currently possesses, or has the ability to acquire unrestricted state issued license(s) required to place property and casualty insurance within twenty-one (21) calendar days of start date. Depending on start date,  active property and casualty license(s) may be required.

    #IA

                

    Apply Today

    Tow and Battery/Light Service

    Richmond, California

    We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.


     

    Why Work For Us?

    • Great Pay - with the opportunity for increases when performance skill blocks are achieved

    • Training – You’ll attend a thorough, comprehensive, training program

    • Benefits – Medical, Dental, Vision, wellness program and more!

    • 401k Matching – $1 for $1 company match up to 6% of pay

    • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan

    • Paid Time Off- Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities

    • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

    Summary:

    Essential Functions

    • Driving and operating a service vehicle (i.e. flat tire changes, lock-out, fuel delivery services, etc.)

    • On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving

    • Leverages sales skills for offering products and services from AAA to member during service interaction

    • Utilizing on-board computer, radio communications, and mapping systems

    • Completion of daily paperwork (i.e. call-logs, battery invoices, cash receipts, etc.)

    ​Knowledge/Skills/Abilities 

    • Clear and proficient verbal and written communication even under pressure

    • Common knowledge of vehicle components and the common reasons for vehicle failure

    • Demonstrates problem solving and listening skills to evaluate member safety as well as the ability to discern safety issues and respond appropriately

    • Ability to drive a manual/automatic shift vehicle

    Education & Experience/Licenses & Certification

    • Two (2) years of experience in a customer contact role

    • Education and training. I.E.: AAA Compliance Training, RPST,TSAAC, Lock-out, PSP, Battery Service Training

    • Vocational technical automotive training/certification or equivalent experience (preferred)

    • ASE (Automotive Service Excellence) certification(preferred)


     

    Work Environment/Physical Requirements

    Works outdoors at vehicle sites when servicing vehicles. Lifting and carrying tires and parts, weighing up to 50 pounds, several times a day; bending, kneeling and stooping as required for service calls. Works in all weather and all traffic conditions. Vehicle recovery sites may be wet, messy and hazardous.  Service Providers are required to provide a photograph for identification purposes.

    Apply Today

    Insurance Sales Associate - Bilingual Spanish

    Sonoma, California

    We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    Why work for us?

    • Paid Training – Paid training. Extensive training program will help ensure a seamless transition into an Insurance Agent position. 
    • Licensing Assistance – AAA will reimburse a portion of the costs of licensure.
    • Advancement Opportunities – Opportunity to advance to an Insurance Agent within the first 60 days. 
    • No Overhead Costs – W-2 structure with dedication space in a AAA NCNU branch.
    • Compensation – Generous commission structure with the ability to earn commission on every policy. 
    • Benefits – Medical, Dental, Vision, wellness program and more!
    • 401k Matching – $1 for $1 company match up to 6% of pay.
    • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan.
    • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.
    • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

    Summary:

    Insurance Associates serve our Members by selling Property & Casualty and Roadside Assistance insurance that meets the Member’s needs.

    Essential Functions

    • Uses sales techniques and product knowledge to identify customer-specific needs to generate new sales, retain existing insured’s and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.
    • Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Associate’s manager.
    • Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.
    • Consistently provides all Members with a sales and service experience that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.
    • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.
    • Responds to customer inquiries and requests relating to insurance products and membership.
    • Researches and resolves customer service issues. Often assists the insured in initiating the first notice of loss on claims.

     

    Education & Experience/Licenses & Certification

    • High school diploma or GED required. Bachelor's degree in a relevant field preferred.

    • 2 to 4 years of sales experience preferred.

    • Currently possesses, or has the ability to acquire unrestricted state issued license(s) required to place property and casualty insurance within twenty-one (21) calendar days of start date. Depending on start date,  active property and casualty license(s) may be required.

    • Bilingual in Spanish required.

    #IA         

    Apply Today

    Insurance Sales Associate - Bilingual Spanish

    Petaluma, California

    We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    Why work for us?

    • Paid Training – Paid training. Extensive training program will help ensure a seamless transition into an Insurance Agent position. 
    • Licensing Assistance – AAA will reimburse a portion of the costs of licensure.
    • Advancement Opportunities – Opportunity to advance to an Insurance Agent within the first 60 days. 
    • No Overhead Costs – W-2 structure with dedication space in a AAA NCNU branch.
    • Compensation – Generous commission structure with the ability to earn commission on every policy. 
    • Benefits – Medical, Dental, Vision, wellness program and more!
    • 401k Matching – $1 for $1 company match up to 6% of pay.
    • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan.
    • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.
    • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

    Summary:

    Insurance Associates serve our Members by selling Property & Casualty and Roadside Assistance insurance that meets the Member’s needs.

    Essential Functions

    • Uses sales techniques and product knowledge to identify customer-specific needs to generate new sales, retain existing insured’s and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.
    • Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Associate’s manager.
    • Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.
    • Consistently provides all Members with a sales and service experience that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.
    • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.
    • Responds to customer inquiries and requests relating to insurance products and membership.
    • Researches and resolves customer service issues. Often assists the insured in initiating the first notice of loss on claims.

     

    Education & Experience/Licenses & Certification

    • High school diploma or GED required. Bachelor's degree in a relevant field preferred.

    • 2 to 4 years of sales experience preferred.

    • Currently possesses, or has the ability to acquire unrestricted state issued license(s) required to place property and casualty insurance within twenty-one (21) calendar days of start date. Depending on start date,  active property and casualty license(s) may be required.

    • Bilingual in Spanish required.

    #IA         

    Apply Today

    Insurance Sales Associate

    Newark, California

    We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    Why work for us?

    • Paid Training – Paid training. Extensive training program will help ensure a seamless transition into an Insurance Agent position. 
    • Licensing Assistance – AAA will reimburse a portion of the costs of licensure.
    • Advancement Opportunities – Opportunity to advance to an Insurance Agent within the first 60 days. 
    • No Overhead Costs – W-2 structure with dedication space in a AAA NCNU branch.
    • Compensation – Generous commission structure with the ability to earn commission on every policy. 
    • Benefits – Medical, Dental, Vision, wellness program and more!
    • 401k Matching – $1 for $1 company match up to 6% of pay.
    • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan.
    • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.
    • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

    Summary:

    Insurance Associates serve our Members by selling Property & Casualty and Roadside Assistance insurance that meets the Member’s needs.

    Essential Functions

    • Uses sales techniques and product knowledge to identify customer-specific needs to generate new sales, retain existing insured’s and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.
    • Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Associate’s manager.
    • Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.
    • Consistently provides all Members with a sales and service experience that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.
    • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.
    • Responds to customer inquiries and requests relating to insurance products and membership.
    • Researches and resolves customer service issues. Often assists the insured in initiating the first notice of loss on claims.

     

    Education & Experience/Licenses & Certification

    • High school diploma or GED required. Bachelor's degree in a relevant field preferred.

    • 2 to 4 years of sales experience preferred.

    • Currently possesses, or has the ability to acquire unrestricted state issued license(s) required to place property and casualty insurance within twenty-one (21) calendar days of start date. Depending on start date,  active property and casualty license(s) may be required.

    #IA

    #MEL            

    Apply Today

    Certified Auto Repair Technician

    Phoenix, Arizona

    We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    Job Profile Summary

    This position is responsible for the technical service and or repair of vehicles as assigned by the service advisor or Manager. They will ensure quality service and repair is provided to all members and non-members vehicles. Team Members must supply their own tools and shop supplied diagnostic and service equipment.

    Why Work For Us?

    • 12 Valley locations and 2 Tucson locations,
    • Sign on Bonus - $2,500
    • Great Pay – Up to $35 hr, Hourly Pay, Flat Rate with bonus and incentive plans
    • Exceptional benefits within 30 days of hire, with employee contribution to medical/Dental/Vision premiums
    • 401K Matching $1 to $1 up to 4% annually
    • Annual bonus
    • 15 Paid Days off and no Sunday work hours (20 days after 1 year)
    • Tuition reimbursement for additional ASE Certifications
    • Clean well equipped shops with high car count
    • A free AAA Membership and numerous employee discount

    Essential Functions

    • Complete vehicle inspection form and vehicle diagnostic form and submit to service advisor.
    • Successfully complete automotive service and repair work qualified to perform.
    • Perform work according to safety guidelines.
    • Inspect vehicles for additional needed repairs or maintenance and recommend them to the service advisors for sale to customers.

    Knowledge/Skills/Abilities 

    • Common knowledge of vehicle components and the common reasons for vehicle failure
    • Demonstrates problem solving and listening skills to evaluate member safety as well as the ability to discern safety issues and respond appropriately
    • Participate in ongoing training as assigned by management.
    • Study technical bulletins, industry magazines, and technical web sites. 

    Education & Experience/Licenses & Certification 

    • Valid Driver’s license and current 39 month driving record. 
    • 2 ASE Certifications required or equivalent experience.
    • Candidates will be considered if there certifications have expired within the last 2 years. 
    • Candidate will be required to re-certify in at least 2 areas at the next testing cycle as a condition of employment. 
    • Technical Training

    Work Environment/Physical Requirements

     Works outdoors at vehicle sites when servicing vehicles. Lifting and carrying tires and parts, weighing up to 50 pounds, several times a day; bending, kneeling and stooping as required for service calls. Works in all weather and all traffic conditions. Vehicle recovery sites may be wet, messy and hazardous. 

    Physical Demands: Required by the Americans with Disabilities Act (ADA).
    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions o this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk and hear, required to sit, occasionally required to stand and walk; use and to finger, handle, or feel; and reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, peripheral vision and the ability to focus. Identify specific hazards as necessary (use of chemicals, equipment, driving).

    May be exposed to chemicals, pneumatic air, electrical, lifting, tripping and/or falling, drives member and/or company vehicle.

    #AUTO

    Apply Today

    Automotive Service Advisor

    Roseville, California

    We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    A career with AAA Northern California, Nevada, Utah, Arizona, and Mountain West is unique, just like you.

    We’re a mission-driven Member services organization. We have a saying here at AAA that we aspire to be America’s most trusted organization absolutely famous for doing the right thing. With more than four million Members, our purpose is to bring peace of mind to Members so that they can enjoy life more.

    We work hard to create an environment where you can thrive and where you use your skills and talents to help us deliver legendary Member service. You’ll help have a positive impact on the diverse communities we serve, too.

    Essential Functions

    • Promptly meet and great all members/customers in a timely, and courteous manner.

    • Handle incoming telephone calls following the proper process.

    • Maintain the member/customer scheduling system at the facility.

    • Listen and offer the appropriate diagnostic, maintenance, or repair service that meets the member/customer’s needs.

    • Provide all members/customers with an estimated completion time, and keep them informed of any

    changes in the promised time.

    • Maintain proper communication with the service department. Provide accurate and detailed information to technicians to assist in diagnosis.

    • Handle minor member/customer concerns, turning over any unresolved issues to the General Manger for a quick resolution.

    • Follow all policies and procedures set forth by management.

    • Other duties as assigned.

    Knowledge/Skills/Abilities

    • Excellent customer service skills, verbal communication, written communication, time management, leadership, and good listening skills

    • Frequently requires long working hours and will require some Saturday hours

    • Bilingual communication skills a plus

    Education & Experience / Licenses & Certification

    • High school diploma or equivalent. ASE certifications a plus.

    • Automotive service experience a plus but not required

    • Strong background delivering world class customer experiences

    Car Care Plus Service Advisor

    • Effective communication skills with a demonstrated ability to deliver information and messages with empathy and accuracy

    • Minimum of five years of verifiable work experience in a customer service setting

    • Basic knowledge of major automobile components required

    • Ability to learn and adapt to the automotive aftermarket industry with a primary focus on customer service delivery

    • Company will assist candidate in obtaining ASE Servicer Consultant Certification within one year of hire.

    Work Environment/Physical Requirements

    Works in an office environment sitting at a desk, table or computer workstation for extended periods of time.  May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

    Competency

    Communication (Intermediate) Interpersonal Savvy (Intermediate) Customer Centricity (Intermediate) Time Management (Intermediate) Adaptive Learning (Intermediate) Problem Solving (Intermediate)

    We’ll value your skills and experience. We’re building a performance organization with heart and developing a pipeline of tomorrow’s leaders. Your work will be enhanced with training opportunities, a mentoring program and our Promote-from-within philosophy. We celebrate our diversity and leverage the power of many minds.   

    Apply Today

    service advisor

    Folsom, California

    We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    Essential Functions

    • Promptly meet and great all members/customers in a timely, and courteous manner.

    • Handle incoming telephone calls following the proper process.

    • Maintain the member/customer scheduling system at the facility.

    • Listen and offer the appropriate diagnostic, maintenance, or repair service that meets the member/customer’s needs.

    • Provide all members/customers with an estimated completion time, and keep them informed of any

    changes in the promised time.

    • Maintain proper communication with the service department. Provide accurate and detailed information to technicians to assist in diagnosis.

    • Handle minor member/customer concerns, turning over any unresolved issues to the General Manger for a quick resolution.

    • Follow all policies and procedures set forth by management.

    • Other duties as assigned.

    Knowledge/Skills/Abilities

    • Excellent customer service skills, verbal communication, written communication, time management, leadership, and good listening skills

    • Frequently requires long working hours and will require some Saturday hours

    • Bilingual communication skills a plus

    Education & Experience / Licenses & Certification

    • High school diploma or equivalent. ASE certifications a plus.

    • Automotive service experience a plus but not required

    • Strong background delivering world class customer experiences

    Car Care Plus Service Advisor (CC02S1)

    • Effective communication skills with a demonstrated ability to deliver information and messages with empathy and accuracy

    • Minimum of five years of verifiable work experience in a customer service setting

    • Basic knowledge of major automobile components required

    • Ability to learn and adapt to the automotive aftermarket industry with a primary focus on customer service delivery

    • Company will assist candidate in obtaining ASE Servicer Consultant Certification within one year of hire.

    Work Environment/Physical Requirements

    Works in an office environment sitting at a desk, table or computer workstation for extended periods of time.  May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

    Competency

    Communication (Intermediate) Interpersonal Savvy (Intermediate) Customer Centricity (Intermediate) Time Management (Intermediate) Adaptive Learning (Intermediate) Problem Solving (Intermediate)

    #AUTOMOTIVE

    Apply Today

    Warehouse Delivery Driver

    San Ramon, California

    We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    JOB SUMMARY:

    Provide excellent service by making deliveries to field technicians per weekly schedule as well as emergency or “ASAP” deliveries. Performing general warehouse duties and customer assistance as needed.

    ESSENTIAL FUNCTIONS:

    • Deliver ordered job parts to technicians in the field per weekly schedule, accepting returns/pickups from technicians; verifying accuracy of items being delivered and/or picked up.

    • Delivering items for emergency jobs or parts needed “ASAP”.

    • Picking up Will Call items from local vendors for stock and deliveries to field technicians.

    • Returns items to local vendors as needed to help reduce shipping cost.

    • Assists purchasing with order fulfillment in warehouse, picking ordered items, labeling and placing in proper staging area.

    • Picking Expense items and wire per technician requisite order, staging on technician shelf/bins for pickup or delivery.

    • Assists with putting away stock and Expense items ordered in to maintain available and ready stock.

    • Delivers ordered stock and expense parts to Prescott warehouse weekly, verifying accuracy of delivery with Prescott staff. Bi-weekly will perform audit of supplies in Prescott warehouse to check for accuracy and proper issuance of materials.

    • Helps maintain 5S and upkeep of warehouse; sweeping, general cleaning.

    Why work for us?

    • Job Stability - Career Advancement 

    • Great Benefits - Medical/Dental/Vision

    • Retirement - 401k matching up to 4%

    • Work/Life Balance - PTO 3 Weeks + 9 paid holidays

    KNOWLEDGE AND SKILLS:

    • Proven ability to drive box truck

    Great customer service

    • Ability to work in a team environment and participate as an active team member

    • Documentation skills

    • Organization skills

    • Ability to learn at a fast pace

    • Quality Control

    • Ability to understand and follow directions accurately

    EDUCATION, KNOWLEDGE, SKILLS, COMPETENCIES, CERTIFICATIONS/LICENSES:

    • High School diploma or GED

    • Excellent driving record

    • Ability to use GPS or obtain accurate driving directions

    • Proficient computer skills; including MS office suite (Excel, Outlook, Word, power point) & GSuite

    • Good eye for detail and basic math skills

    WORKING ENVIRONMENT/ MINIMUM PHYSICAL REQUIREMENTS:

    Physical requirements; driving for long periods, standing, sitting, bending and lifting, need to be able to lift and carry 25 pounds (up to 50 pounds), Long periods looking at a computer screen.

    Apply Today

    Insurance Sales Associate

    Oakland, California

    We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    Why work for us?

    • Paid Training – Paid training. Extensive training program will help ensure a seamless transition into an Insurance Agent position. 
    • Licensing Assistance – AAA will reimburse a portion of the costs of licensure.
    • Advancement Opportunities – Opportunity to advance to an Insurance Agent within the first 60 days. 
    • No Overhead Costs – W-2 structure with dedication space in a AAA NCNU branch.
    • Compensation – Generous commission structure with the ability to earn commission on every policy. 
    • Benefits – Medical, Dental, Vision, wellness program and more!
    • 401k Matching – $1 for $1 company match up to 6% of pay.
    • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan.
    • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.
    • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

    Summary:

    Insurance Associates serve our Members by selling Property & Casualty and Roadside Assistance insurance that meets the Member’s needs.

    Essential Functions

    • Uses sales techniques and product knowledge to identify customer-specific needs to generate new sales, retain existing insured’s and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.
    • Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Associate’s manager.
    • Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.
    • Consistently provides all Members with a sales and service experience that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.
    • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.
    • Responds to customer inquiries and requests relating to insurance products and membership.
    • Researches and resolves customer service issues. Often assists the insured in initiating the first notice of loss on claims.

     

    Education & Experience/Licenses & Certification

    • High school diploma or GED required. Bachelor's degree in a relevant field preferred.

    • 2 to 4 years of sales experience preferred.

    • Currently possesses, or has the ability to acquire unrestricted state issued license(s) required to place property and casualty insurance within twenty-one (21) calendar days of start date. Depending on start date,  active property and casualty license(s) may be required.

    #IA

                

    Apply Today

    Inside Sales Representative - Work from Home (Tucson)

    Tucson, Arizona

    We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    Work from Home - (Tucson)

    AAA acquired SAFE Security, the 11th largest smart home security company in the United States, in November 2018 with the vision to become the most trusted smart home security provider in America. With your help, we aspire to provide the same peace of mind at home as we have provided on the roads for the last 100 years.

    We’re looking for a results-driven Sales Representative to actively seek out and engage customer prospects.  You will be part of a team that has a MUST WIN attitude matched by an unparalleled support staff. We’re looking for hardworking, self-motivated, individuals with a professional presence. You will be working with a company and a team that is second to none and we are looking for the same!

    This is a quota-carrying role, primarily responsible for driving new revenue.

    Why work for us?

    • Compensation - salary plus uncapped commission

    • Benefits – Medical, Dental, Vision, and more!

    • 401k Matching – $1 for $1 company match up to 3% of pay

    • Paid Time Off – Accrual of 3 weeks PTO and nine holidays annually

    • Career Growth – Move up your career, internal candidates receive top priority

    • While this is a fully remote position, each team adheres to a specific location strategy, which allows them to work more effectively together. Therefore, the candidate should reside in or near Tucson.

    Summary:

    The Inside Sales Representative is responsible for inbound and outbound B2C leads, advancing the sales process, closing new and upgrade business and achieving opportunity-based sales quotas. The Inside Sales Representative will conduct research to best qualify leads and reach business targets through telephone and email.

    Job Duties:

    • Utilize a consistent contact attempt process via phone and e-mail to nurture, qualify and sell prospects generated by marketing campaigns and ‘cold-calling’ in a production focused environment

    • Prospect, educate and qualify leads to create sales-ready opportunities

    • Effectively communicate A3SH’s solutions and value propositions to prospects who may yet be unfamiliar with them leading to demand for A3SH’s ’s solutions

    • Manage your pipeline with precision, and consistently develop strategies to grow your business

    • Follow the established sales process and consistently using Salesforce.com to document prospect interactions – ensuring efficient lead management

    • Consistently monitor market trends and educate yourself on industry best practices to offer valuable perspective to your clients

    Requirements:

    • Ability to qualify opportunities involving multiple key decision makers

    • Ability to build and maintain lasting relationships with customers

    • Exceptional verbal communication and presentation skills

    • Genuine passion for the sales discipline and for helping clients succeed

    • Ability and desire to thrive in a fast moving, ever-evolving environment

    • Ability to perform basic calculations and mathematical figures

    • Bilingual- Spanish preferred

    Educations & Experience/Licenses & Certifications:

    • BA a plus but not requires

    • Minimum of two years' direct work experience in inside or outside sales capacity

    • Demonstrated success in qualifying opportunities involving multiple decision makers

    • Demonstrated ability to convert prospects and close deals and achieve sales quotas

    • Experience with customer relationship management software

    • Overtime as required; Saturday hours on a rotation basis is required

    #SAFE

    Apply Today

    Inside Sales Representative

    Tempe, Arizona

    We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    AAA acquired SAFE Security, the 11th largest smart home security company in the United States, in November 2018 with the vision to become the most trusted smart home security provider in America. With your help, we aspire to provide the same peace of mind at home as we have provided on the roads for the last 100 years.

    We’re looking for a results-driven Sales Representative to actively seek out and engage customer prospects.  You will be part of a team that has a MUST WIN attitude matched by an unparalleled support staff. We’re looking for hardworking, self-motivated, individuals with a professional presence. You will be working with a company and a team that is second to none and we are looking for the same!

    This is a quota-carrying role, primarily responsible for driving new revenue.

    Why work for us?

    • Compensation - salary plus uncapped commission

    • Benefits – Medical, Dental, Vision, and more!

    • 401k Matching – $1 for $1 company match up to 3% of pay

    • Paid Time Off – Accrual of 3 weeks PTO and nine holidays annually

    • Career Growth – Move up your career, internal candidates receive top priority

    • Opportunity to work from home

    Summary:

    The Inside Sales Representative is responsible for inbound and outbound B2C leads, advancing the sales process, closing new and upgrade business and achieving opportunity-based sales quotas. The Inside Sales Representative will conduct research to best qualify leads and reach business targets through telephone and email.

    Job Duties:

    • Utilize a consistent contact attempt process via phone and e-mail to nurture, qualify and sell prospects generated by marketing campaigns and ‘cold-calling’ in a production focused environment

    • Prospect, educate and qualify leads to create sales-ready opportunities

    • Effectively communicate A3SH’s solutions and value propositions to prospects who may yet be unfamiliar with them leading to demand for A3SH’s ’s solutions

    • Manage your pipeline with precision, and consistently develop strategies to grow your business

    • Follow the established sales process and consistently using Salesforce.com to document prospect interactions – ensuring efficient lead management

    • Consistently monitor market trends and educate yourself on industry best practices to offer valuable perspective to your clients

    Requirements:

    • Ability to qualify opportunities involving multiple key decision makers

    • Ability to build and maintain lasting relationships with customers

    • Exceptional verbal communication and presentation skills

    • Genuine passion for the sales discipline and for helping clients succeed

    • Ability and desire to thrive in a fast moving, ever-evolving environment

    • Ability to perform basic calculations and mathematical figures

    • Bilingual- Spanish preferred

    Educations & Experience/Licenses & Certifications:

    • BA a plus but not required

    • Minimum of two years' direct work experience in inside or outside sales capacity

    • Demonstrated success in qualifying opportunities involving multiple decision makers

    • Demonstrated ability to convert prospects, close deals and achieve sales quotas

    • Experience with customer relationship management software

    • Overtime as required; Saturday hours on a rotation basis is required

    #SAFE

    Apply Today

    COF Team Leader

    Rancho Cordova, California

    We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.


     

    Why Work For Us?

    • Great Pay - with the opportunity for increases when performance skill blocks are achieved

    • Training – You’ll attend a thorough, comprehensive, training program

    • Benefits – Medical, Dental, Vision, wellness program and more!

    • 401k Matching – $1 for $1 company match up to 6% of pay

    • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan

    • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
    • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members


     

    Summary:

    Essential Functions

    • Coordinates and directs work activities to provide services including vehicle repair/maintenance, emergency road service, and related activities in response to member, non-member, commercial customer, and vendor inquiries, requests, complaints, and issues.
    • Assigns people, tools, vehicles and other resources to tasks to ensure operating standards for volume, timeliness, cost and quality of service are met or exceeded.
    • Manages direct reports and/or temporary/seasonal employees to ensure work-produced meets or exceeds standards for productivity and quality.
    • Coaches employees on workflow or skill set, organizing classes for employee development or providing one-on-one training.

    Knowledge/Skills/Abilities

    • Appropriate knowledge and ability to answer technical questions and provide training and guidance to staff
    • Interpersonal and communication skills (verbal and written) necessary to interact with members, employees and others in a professional and tactful manner
    • Ability to manage and document Automotive services, projects, and/or pilot projects
    • Ability to coach, mentor, evaluate and train
    • Knowledge of member services, products, guidelines, polices and procedures related to automotive services

    Education & Experience / Licenses & Certification

    • High School diploma or equivalent certification.
    • 3 – 5 years Industry experience in providing repair, maintenance, and/or emergency road services for passenger and/or commercial vehicles.
    • 2 – 3 years supervisory, management or leadership experience. (preferred)

    Work Environment/Physical Requirements

    Works in an office environment sitting at a desk, table or computer workstation for extended periods of time.  May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

    Apply Today

    Tow and Light Service Driver

    Hayward, California

    We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.


     

    Why Work For Us?

    • Great Pay - $20.81/hr with monthly performance based bonuses

    • Training – You’ll attend a thorough, comprehensive, training program

    • Benefits – Medical, Dental, Vision, wellness program and more!

    • 401k Matching – $1 for $1 company match up to 6% of pay

    • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan

    • Paid Time Off- Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities

    • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

    Essential Functions

    • Driving and operating a service vehicle (i.e. flat tire changes, lock-out, fuel delivery services, etc.)

    • On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving

    • Leverages sales skills for offering products and services from AAA to member during service interaction

    • Utilizing on-board computer, radio communications, and mapping systems

    • Completion of daily paperwork (i.e. call-logs, battery invoices, cash receipts, etc.)

    ​Knowledge/Skills/Abilities 

    • Clear and proficient verbal and written communication even under pressure

    • Common knowledge of vehicle components and the common reasons for vehicle failure

    • Demonstrates problem solving and listening skills to evaluate member safety as well as the ability to discern safety issues and respond appropriately

    • Ability to drive a manual/automatic shift vehicle

    Education & Experience/Licenses & Certification

    • Two (2) years of experience in a customer contact role

    • Education and training. I.E.: AAA Compliance Training, RPST,TSAAC, Lock-out, PSP, Battery Service Training

    • Vocational technical automotive training/certification or equivalent experience (preferred)

    • ASE (Automotive Service Excellence) certification(preferred)


     

    Work Environment/Physical Requirements

    Works outdoors at vehicle sites when servicing vehicles. Lifting and carrying tires and parts, weighing up to 50 pounds, several times a day; bending, kneeling and stooping as required for service calls. Works in all weather and all traffic conditions. Vehicle recovery sites may be wet, messy and hazardous.  Service Providers are required to provide a photograph for identification purposes.

    #CHI

    Apply Today

    Insurance Associate

    Stockton, California

    We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    Why work for us?

    • Paid Training – Paid training. Extensive training program will help ensure a seamless transition into an Insurance Agent position. 
    • Licensing Assistance – AAA will reimburse a portion of the costs of licensure.
    • Advancement Opportunities – Opportunity to advance to an Insurance Agent within the first 60 days. 
    • No Overhead Costs – W-2 structure with dedication space in a AAA NCNU branch.
    • Compensation – Generous commission structure with the ability to earn commission on every policy. 
    • Benefits – Medical, Dental, Vision, wellness program and more!
    • 401k Matching – $1 for $1 company match up to 6% of pay.
    • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan.
    • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.
    • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

    Summary:

    Insurance Associates serve our Members by selling Property & Casualty and Roadside Assistance insurance that meets the Member’s needs.

    Essential Functions

    • Uses sales techniques and product knowledge to identify customer-specific needs to generate new sales, retain existing insured’s and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.
    • Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Associate’s manager.
    • Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.
    • Consistently provides all Members with a sales and service experience that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.
    • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.
    • Responds to customer inquiries and requests relating to insurance products and membership.
    • Researches and resolves customer service issues. Often assists the insured in initiating the first notice of loss on claims.

     

    Education & Experience/Licenses & Certification

    • High school diploma or GED required. Bachelor's degree in a relevant field preferred.

    • 2 to 4 years of sales experience preferred.

    • Currently possesses, or has the ability to acquire unrestricted state issued license(s) required to place property and casualty insurance within twenty-one (21) calendar days of start date. Depending on start date,  active property and casualty license(s) may be required.

    #IA

                

    Apply Today

    Repair Technician II

    Fairfield, California

    We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.


     

    Why Work For Us?

    • Great Pay with the opportunity for increases when performance skill blocks are achieved

    • Benefits – Medical, Dental, Vision, wellness program and more!

    • 401k Matching – $1 for $1 company match up to 6% of pay

    • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan

    • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities

    • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members


     

    Summary  

     

    Essential Functions

     

    • Completes all automotive maintenance and repairs at an expert level: engine repair, gas and diesel, automatic transmission/trans axle diagnosis and repair, manual transmission/ trans axle diagnosis and repair, suspension and steering  diagnosis and repair, brakes diagnosis and repair, including ABS/ traction control, electrical diagnosis and repair, heating and air conditioning diagnosis and repair, engine performance diagnosis and repair.

    • Assists all other Technicians in the shop as needed and oversees all comeback/recheck work for proper repair.

    • Maintains in-depth knowledge of specialized skills, and continue to develop additional technical skills, to enable flexibility in work assignments.

    • Maintains a clean, well-organized work area. Properly maintains tools and equipment and follow safety procedures as outlined in the safety information supplied by each equipment manufacturer and corporate safety policies.

    • Organizes the work presented and plan for the highest efficiency in the performance of all job functions, including vehicle movement.

    • Accurately performs repairs and maintenance on all vehicles presented in a professional manner, as specified in manufacturer-designed procedures or accepted industry practices.

     

    Knowledge/Skills/Abilities 

     

    • Advanced knowledge of PC-based automotive computer equipment and software applications.

    • Effective organizational and analytical skills, along with effective written and oral communication skills to enable accurate completion of assignments and effective interaction with others.

    • Ability to adjust work schedule and priorities to meet business needs.

    • Bilingual communication skills (preferred)

    Education & Experience / Licenses & Certification

    • Diagnostic skills

    • 5+ yrs experience inspecting and repairing cars and light trucks.

    • Must possess and maintain a valid driver’s license with a satisfactory driving record and the ability to operate passenger vehicles and light and medium-duty trucks with automatic and manual transmissions.

     

    Education & Experience/Licenses & Certification

    • High school or equivalent required. Automotive trade school certification or equivalent preferred.

    • Must be ASE Master Technician with L1 Certification

    • EPA Certified in Refrigerant Recovery

    • Advanced Smog License

    • ASE A9,  and X1 a plus


     

    Work Environment/Physical Requirements

     

    Lifting and carrying tires and parts, weighing up to 50 pounds, several times a day; bending and kneeling to vacuum and clean vehicles; pushing cars several times a month; and climbing ladders to retrieve parts several times a day. Some exposure to loud noises every day for up to 30 minutes at a time from air tools and auto repair equipment. A percent of time is spent traveling by car to pick up parts.

    Apply Today

    General Service Technician

    Las Vegas, Nevada

    We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    Why Work For Us:

    • Exceptional benefits within 30 days of hire, with employee contribution to medical/Dental/Vision premiums
    • 401K Matching $1 to $1 up to 6% annually
    • Annual bonus and Merit increases
    • 15 Paid Days off and no Sunday work hours (20 days after 1 year)
    • Tuition reimbursement for additional ASE Certifications
    • Clean well equipped shops with high car count
    • A free AAA Membership and numerous employee discounts

    Job Responsibilities:

    • Performs oil changes and lubrication service for member and nonmember vehicles.

    • Performs tire repairs and installation service for member and nonmember vehicles.

    • Performs other minor repairs as assigned by Lead Tech or Service Advisor, according to their abilities.

    • Assist upper level technicians as needed and for experience.

    • Test drives vehicles when practical for any/all performance or drivability concerns before performing work

      • Exception: when unsafe or vehicle not drivable

      • Retest drives after repairs completed to verify that repair solved defined problems

    • Maintains clean and safe work environment; cleans spills and debris immediately to reduce hazards

    • Maintain company provided equipment and machinery

    • Follows company and industry safety rules and regulations

    • Reports all unsafe conditions to supervisor including but not limited to lifts, overhead doors, and equipment

    • Attends all required training, seeks additional training to maintain and increase effectiveness

    • Keeps up to date on industry trends and repair procedures. 

    • Attends and successfully completes at least 12 hours of continuing auto repair training per year sponsored and/or provided by the club. 

    • Maintains customer vehicles in regard to cleanliness and does not tune or otherwise adjust any controls within the vehicle.

    • Verifies as soon as practicable that parts ordered for the vehicle assigned to them are correct.

    • Performs all repairs according to MAP (Motorist Assurance Program), OEM (Original Equipment Manufacturers) or accepted industry standard.

    • Performs digital inspection and documents to their full potential. Notates all pertinent information into the shop inspection or management system, attaches all photos or videos to illustrate repairs or needs to the inspection. 

    • Assures all comeback related repairs are prioritized as directed by manager or lead. 

    • Communicates effectively as necessary with manager, service advisors and other technicians to contribute to the overall performance of the location 

    • Responsible for the safety and accuracy of all repairs made and or systems inspected to assure vehicle is as safe or more safe condition as was prior to work commencing

    • Performs other related duties as assigned.

    • Note: May require travel to different locations on an as needed basis


     

    Knowledge/Skills/Abilities

    • Effective verbal and written communication skills in the language(s) required for the role, as justified for business necessity

    • Effective organization, interpersonal and negotiation skills

    • Ability to work scheduled hours as necessitated by business need

    • Math and computer skills with experience using software applications including word processing, spreadsheets, browsers, and email

    • Member service focus

    • Automotive/mechanical background

    • Ability to drive vehicles equipped with manual transmission

    • Knowledge of equipment/tool operation and diagnostic/repair procedures

    • Maintains 20% productivity measured by hours worked/hours flagged


     

    Education & Experience/ Licenses & Certifications

    • High School diploma or equivalent certification (GED)

    • Valid driver license and acceptable driving record

    • Six months experience in general repair, lube services and or tire shop

    Work Environment/Physical Requirements

    • Ability to lift and or carry up to 50lbs

    • Standing, bending, kneeling, pushing, reaching, lifting, climbing ladders

    • Exposure to loud noises

    #MCC

    Apply Today

    Insurance Associate

    Missoula, Montana

    We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    Why work for us?

    • Paid Training – Paid training. Extensive training program will help ensure a seamless transition into an Insurance Agent position. 
    • Licensing Assistance – AAA will reimburse a portion of the costs of licensure.
    • Advancement Opportunities – Opportunity to advance to an Insurance Agent within the first 60 days. 
    • No Overhead Costs – W-2 structure with dedication space in a AAA NCNU branch.
    • Compensation – Generous commission structure with the ability to earn commission on every policy. 
    • Benefits – Medical, Dental, Vision, wellness program and more!
    • 401k Matching – $1 for $1 company match up to 6% of pay.
    • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan.
    • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.
    • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

    Summary:

    Insurance Associates serve our Members by selling Property & Casualty and Roadside Assistance insurance that meets the Member’s needs.

    Essential Functions

    • Uses sales techniques and product knowledge to identify customer-specific needs to generate new sales, retain existing insured’s and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.
    • Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Associate’s manager.
    • Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.
    • Consistently provides all Members with a sales and service experience that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.
    • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.
    • Responds to customer inquiries and requests relating to insurance products and membership.
    • Researches and resolves customer service issues. Often assists the insured in initiating the first notice of loss on claims.

     

    Education & Experience/Licenses & Certification

    • High school diploma or GED required. Bachelor's degree in a relevant field preferred.

    • 2 to 4 years of sales experience preferred.

    • Currently possesses, or has the ability to acquire unrestricted state issued license(s) required to place property and casualty insurance within twenty-one (21) calendar days of start date. Depending on start date,  active property and casualty license(s) may be required.

    #MOR

    Apply Today

    Bilingual Insurance Sales Associate

    San Francisco, California

    We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    Why work for us?

    • Paid Training – Paid training. Extensive training program will help ensure a seamless transition into an Insurance Agent position. 
    • Licensing Assistance – AAA will reimburse a portion of the costs of licensure.
    • Advancement Opportunities – Opportunity to advance to an Insurance Agent within the first 60 days. 
    • No Overhead Costs – W-2 structure with dedication space in a AAA NCNU branch.
    • Compensation – Generous commission structure with the ability to earn commission on every policy. 
    • Benefits – Medical, Dental, Vision, wellness program and more!
    • 401k Matching – $1 for $1 company match up to 6% of pay.
    • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan.
    • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.
    • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

    Summary:

    Insurance Associates serve our Members by selling Property & Casualty and Roadside Assistance insurance that meets the Member’s needs.

    Essential Functions

    • Uses sales techniques and product knowledge to identify customer-specific needs to generate new sales, retain existing insured’s and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.
    • Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Associate’s manager.
    • Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.
    • Consistently provides all Members with a sales and service experience that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.
    • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.
    • Responds to customer inquiries and requests relating to insurance products and membership.
    • Researches and resolves customer service issues. Often assists the insured in initiating the first notice of loss on claims.

     

    Education & Experience/Licenses & Certification

    • High school diploma or GED required. Bachelor's degree in a relevant field preferred.

    • 2 to 4 years of sales experience preferred.

    • Currently possesses, or has the ability to acquire unrestricted state issued license(s) required to place property and casualty insurance within twenty-one (21) calendar days of start date. Depending on start date,  active property and casualty license(s) may be required.

    • Bilingual in Mandarin preferred.

    #IA         

    Apply Today

    Insurance Agent

    Phoenix, Arizona

    We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    Why Work For Us?

    • Training – You’ll attend a thorough, comprehensive, training program

    • Benefits – Medical, Dental, Vision, wellness program and more!

    • 401k Matching – $1 for $1 company match up to 4% of pay

    • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan

    • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities

    • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

    Summary

    Sales Agents serve our Members by selling them the Property & Casualty and Roadside Assistance insurance that meets the Member’s needs.

    Essential Functions

    • Uses sales techniques and product knowledge to identify customer-specific needs to generate new sales to prospective and current Members. Effectively overcomes objections to close the sale.
    • Works to meet or exceed targets assigned by the Sales Agent’s manager.
    • Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.
    • Consistently provides a sales experience that enhances the Member’s affinity to the AAA brand and results in greater Member satisfaction and loyalty.
    • Proactively solicits new insurance sales by handling inbound calls, performing outbound calls, working marketing lists, and cross-selling/up-selling new and existing Members.

    Knowledge/Skills/Abilities

    • Possesses sales skills effectively employed in the tracking, following up on and closing of assigned leads.
    • Knowledge of desktop systems including but not limited to Microsoft Office software applications.

    Education & Experience/Licenses & Certification

    • High school diploma or GED required. Bachelor's degree in relevant field preferred.
    • 1 to 3 years of sales experience required. Insurance industry and/or call center work experience preferred.
    • Ability to acquire the active and unrestricted state issued license(s) required to place property and casualty insurance within thirty (30) calendar days of hire. Active required license(s) in CA, NV and UT preferred.

    #IA

    Apply Today

    Insurance Associate

    Bozeman, Montana

    We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    Why work for us?

    • Paid Training – Paid training. Extensive training program will help ensure a seamless transition into an Insurance Agent position. 
    • Licensing Assistance – AAA will reimburse a portion of the costs of licensure.
    • Advancement Opportunities – Opportunity to advance to an Insurance Agent within the first 60 days. 
    • No Overhead Costs – W-2 structure with dedication space in a AAA NCNU branch.
    • Compensation – Generous commission structure with the ability to earn commission on every policy. 
    • Benefits – Medical, Dental, Vision, wellness program and more!
    • 401k Matching – $1 for $1 company match up to 6% of pay.
    • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan.
    • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.
    • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

    Summary:

    Insurance Associates serve our Members by selling Property & Casualty and Roadside Assistance insurance that meets the Member’s needs.

    Essential Functions

    • Uses sales techniques and product knowledge to identify customer-specific needs to generate new sales, retain existing insured’s and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.
    • Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Associate’s manager.
    • Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.
    • Consistently provides all Members with a sales and service experience that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.
    • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.
    • Responds to customer inquiries and requests relating to insurance products and membership.
    • Researches and resolves customer service issues. Often assists the insured in initiating the first notice of loss on claims.

     

    Education & Experience/Licenses & Certification

    • High school diploma or GED required. Bachelor's degree in a relevant field preferred.

    • 2 to 4 years of sales experience preferred.

    • Currently possesses, or has the ability to acquire unrestricted state issued license(s) required to place property and casualty insurance within twenty-one (21) calendar days of start date. Depending on start date,  active property and casualty license(s) may be required.

    #IA

                

    Apply Today

    Repair Technician II

    Phoenix, Arizona

    We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    • Why Work For Us:
    • 12 Valley locations and 2 Tucson locations,
    • Sign on Bonus - $2,500
    • Great Pay – Up to $35hr, Hourly Pay, Wrench Rate with bonus and incentive plans
    • Exceptional benefits within 30 days of hire, with employee contribution to medical/Dental/Vision premiums
    • 401K Matching $1 to $1 up to 4% annually
    • Annual bonus and Merit increases
    • 15 Paid Days off and no Sunday work hours (20 days after 1 year)
    • Tuition reimbursement for additional ASE Certifications
    • Clean well equipped shops with high car count
    • A free AAA Membership and numerous employee discounts

    Job Responsibilities:

    • Performs work that is indicated on Approved Repair Orders.

    • Performs only needed and or customer requested services on vehicles. 

    • Performs all repairs according to MAP (Motorist Assurance Program), OEM (Original Equipment Manufacturers) or accepted industry standard procedures

    • Assures all repairs are for the benefit of the member/customer. 

    • Test drives all vehicles when practical for any/all performance or drivability concerns before performing work

      • Exception: when unsafe or vehicle not drivable

      • Retest drives after repairs completed to verify that repair solved defined problems

    • Maintains clean and safe work environment; cleans spills and debris immediately to reduce hazards

    • Maintain company provided equipment and machinery

    • Follows company and industry safety rules and regulations

    • Reports all unsafe conditions to supervisor including but not limited to lifts, overhead doors, and equipment

    • Attends all required training, seeks additional training to maintain and increase effectiveness

    • Keeps up to date on industry trends and repair procedures. 

    • Attends and successfully completes at least 24 hours of continuing auto repair training per year sponsored and/or provided by the club. 

    • Maintains customer vehicles in regard to cleanliness and does not tune or otherwise adjust any controls within the vehicle.

    • Verifies as soon as practicable that parts ordered for the vehicle assigned to them are correct.

    • Performs digital inspection and documents to their full potential. Notates all pertinent information into the shop inspection or management system, attaches all photos or videos to illustrate repairs or needs to the inspection. 

    • Assures all comeback related repairs are prioritized as directed by manager or lead. 

    • Communicates effectively as necessary with manager, service advisors and other technicians to contribute to the overall performance of the location 

    • Responsible for the safety and accuracy of all repairs made and or systems inspected to assure vehicle is as safe or more safe condition as was prior to work commencing

    • Performs other related duties as assigned.

    • Note: May require travel to different locations on an as needed basis

    Knowledge/Skills/Abilities

    • Effective verbal and written communication skills in the language(s) required for the role, as justified for business necessity

    • Effective organization, interpersonal and negotiation skills

    • Ability to work scheduled hours as necessitated by business need

    • Math and computer skills with experience using software applications including word processing, browsers, and email

    • Member service focus

    • Ability to drive vehicles equipped with manual transmission

    • Knowledge of equipment/tool operation and diagnostic/repair procedures

    • Maintains 100% productivity as measured by dividing hours worked by labor hours flagged

    Education & Experience/ Licenses & Certifications

    • High School diploma or equivalent certification (GED)

    • Valid driver license and acceptable driving record

    • At least four  years experience as an automobile technician 

    • ASE Master Tech with L1 certification level or equivalent OEM certifications and fulfills ASE requirement within one year of hire. .

    • Smog Repair and Testing Certification preferred (CA only)

    Work Environment/Physical Requirements

    • Ability to lift and or carry up to 50lbs

    • Standing, bending, kneeling, pushing, reaching, lifting, climbing ladders

    • Exposure to loud noises

    #MCC

    Apply Today

    Developer - Backend - Java or GO

    Phoenix, Arizona

    We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    Why Work For Us

    • Benefits – Medical, Dental, Vision, wellness program and more!

    • 401k Matching – $1 for $1 company match up to 4% of pay

    • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan

    • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities

    • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

    Work from home opportunity - Candidates must be located in Utah or Arizona

    Job Description

    As part of the digital development team, this role will be responsible for producing clean, efficient code based on specifications.  Works closely with product managers, senior and lead developers to ensure an effective, visually appealing, and intuitive implementation.  Provides mentorship to junior developers.


    Core Job Responsibilities

    Works with colleagues to build, develop, and deploy custom website functionality as needed. Works closely with the developer team to ensure that projects are delivered correctly and on time.

    • Document solutions with concise and clear explanations

    • Nimble troubleshooting of issues

    • Evaluate code to ensure that it is valid, is properly structured, meets industry standards, and is compatible with various browsers, devices, or operating systems.

    • Responsible for the implementation and testing of technical solutions.  Adheres to accepted best practice coding standards.

    • Tests, develops, builds, and coordinates the integration of new products per production requirements.

    Knowledge and Skills

    • Two to three years experience in web technologies including Nodejs HTML/ css, scss,  javascript es6

    • One to two years experience with React, Angular and component-based front end development

    • Passionate about using the full capabilities of JavaScript/HTML/CSS in the browser to effect good design, clean code, and elegant user interactions.

    • Experience with Responsive layouts

    • Great eye for design

    -OR-

    • Hands-on knowledge of all parts of the web stack – HTML/Javascript/CSS, web servers, app servers, caching, database development, tool development

    • Experience with Kubernetes and Helm

    • Experience with GO and microservices

    Education & Experience

    • 3 to 4 years minimum experience working with related technology in an agile team environment

    We’ll value your skills and experience. We’re building a performance organization with heart and developing a pipeline of tomorrow’s leaders. Your work will be enhanced with training opportunities, a mentoring program, and our Promote-from-within philosophy. We celebrate our diversity and leverage the power of many minds. 

    Apply Today

    Security Officer

    Tempe, Arizona

    We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    AAA recently acquired SAFE Security, the 11th largest smart home security company in the United States, with the vision to become the most trusted brand in this industry.  With your help, we aspire to provide the same peace of mind at home as we have provided on the roads for the last 100 years.    

     
    AAA Smart Home is looking for Security Officers in Scottsdale/North Scottsdale, Tempe, Carefree and Paradise valley areas to join our team! We have multiple shift positions open with opportunities for overtime!

    WHY WORK FOR US?

    • Benefits – Medical, Dental, Vision, wellness program and more!

    • 401k Matching

    • Paid Time Off – Ten hours per month, nine holidays annually

    • Collaborative Environment – AAA Smart Home will value your contribution to providing exceptional service to our members

    ESSENTIAL FUNCTIONS:

    Security Officer will be responsible for overseeing the safe and secure operation of the entrance to a gated community including:
     

    KNOWLEDGE AND SKILLS:

    • Provide vehicle access control services in a professional and proficient manner at all times to the residents of the manned gated communities
    • Provide a visual security presence (unarmed)
    • Monitor and authorize entrance and departure of residents and guests
    • Report daily activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences
    • Sort and distribute mail to incoming resident
    • Other tasks and duties as assigned
    • If required by the Officer-In-Charge, assist with the preparation of the weekly payroll summary and timecards for delivery to the Main Office on schedule
    • Proper completion to include content, numbering and logging of Incidents Reports
    • Proper use of all other forms associated with access control and/or gatehouse operations
    • Prepare and submit to the Officer-In-Charge necessary information/data for the preparation of the monthly “Gate Activity Report”
    • Assist in monitoring and maintaining gate supplies 

    EDUCATION, CERTIFICATIONS/LICENSES

    • Must be at least 18 years old
    • Must have a valid and current Arizona Security Card Certification (Guard Card)
    • Ability to communicate clearly and effectively in English (both written and oral)
    • Must have a phone (home or cell)
    • Must have a friendly demeanor and great customer service skills
    • Must possess a valid AZ driver's license with a clean driving record of 3+ years
    • Be a high school graduate or have a GED
    • Possess effective customer service skills
    • Have a neat and professional appearance
    • Have reliable transportation
    • Must be able to pass a full criminal and background check, and drug test

    #SAFE

    Apply Today

    Insurance Associate

    Menlo Park, California

    We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    Why work for us?

    • Paid Training – Paid training. Extensive training program will help ensure a seamless transition into an Insurance Agent position. 
    • Licensing Assistance – AAA will reimburse a portion of the costs of licensure.
    • Advancement Opportunities – Opportunity to advance to an Insurance Agent within the first 60 days. 
    • No Overhead Costs – W-2 structure with dedication space in a AAA NCNU branch.
    • Compensation – Generous commission structure with the ability to earn commission on every policy. 
    • Benefits – Medical, Dental, Vision, wellness program and more!
    • 401k Matching – $1 for $1 company match up to 6% of pay.
    • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan.
    • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.
    • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

    Summary:

    Insurance Associates serve our Members by selling Property & Casualty and Roadside Assistance insurance that meets the Member’s needs.

    Essential Functions

    • Uses sales techniques and product knowledge to identify customer-specific needs to generate new sales, retain existing insured’s and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.
    • Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Associate’s manager.
    • Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.
    • Consistently provides all Members with a sales and service experience that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.
    • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.
    • Responds to customer inquiries and requests relating to insurance products and membership.
    • Researches and resolves customer service issues. Often assists the insured in initiating the first notice of loss on claims.

     

    Education & Experience/Licenses & Certification

    • High school diploma or GED required. Bachelor's degree in a relevant field preferred.

    • 2 to 4 years of sales experience preferred.

    • Currently possesses, or has the ability to acquire unrestricted state issued license(s) required to place property and casualty insurance within twenty-one (21) calendar days of start date. Depending on start date,  active property and casualty license(s) may be required.

    #GAB

                

    Apply Today

    General Service Technician

    Santa Rosa, California

    We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    Job Responsibilities:

    • Performs oil changes and lubrication service for member and nonmember vehicles.

    • Performs tire repairs and installation service for member and nonmember vehicles.

    • Performs other minor repairs as assigned by Lead Tech or Service Advisor, according to their abilities.

    • Assist upper level technicians as needed and for experience.

    • Test drives vehicles when practical for any/all performance or drivability concerns before performing work

      • Exception: when unsafe or vehicle not drivable

      • Retest drives after repairs completed to verify that repair solved defined problems

    • Maintains clean and safe work environment; cleans spills and debris immediately to reduce hazards

    • Maintain company provided equipment and machinery

    • Follows company and industry safety rules and regulations

    • Reports all unsafe conditions to supervisor including but not limited to lifts, overhead doors, and equipment

    • Attends all required training, seeks additional training to maintain and increase effectiveness

    • Keeps up to date on industry trends and repair procedures. 

    • Attends and successfully completes at least 12 hours of continuing auto repair training per year sponsored and/or provided by the club. 

    • Maintains customer vehicles in regard to cleanliness and does not tune or otherwise adjust any controls within the vehicle.

    • Verifies as soon as practicable that parts ordered for the vehicle assigned to them are correct.

    • Performs all repairs according to MAP (Motorist Assurance Program), OEM (Original Equipment Manufacturers) or accepted industry standard.

    • Performs digital inspection and documents to their full potential. Notates all pertinent information into the shop inspection or management system, attaches all photos or videos to illustrate repairs or needs to the inspection. 

    • Assures all comeback related repairs are prioritized as directed by manager or lead. 

    • Communicates effectively as necessary with manager, service advisors and other technicians to contribute to the overall performance of the location 

    • Responsible for the safety and accuracy of all repairs made and or systems inspected to assure vehicle is as safe or more safe condition as was prior to work commencing

    • Performs other related duties as assigned.

    • Note: May require travel to different locations on an as needed basis


     

    Knowledge/Skills/Abilities

    • Effective verbal and written communication skills in the language(s) required for the role, as justified for business necessity

    • Effective organization, interpersonal and negotiation skills

    • Ability to work scheduled hours as necessitated by business need

    • Math and computer skills with experience using software applications including word processing, spreadsheets, browsers, and email

    • Member service focus

    • Automotive/mechanical background

    • Ability to drive vehicles equipped with manual transmission

    • Knowledge of equipment/tool operation and diagnostic/repair procedures

    • Maintains 20% productivity measured by hours worked/hours flagged


     

    Education & Experience/ Licenses & Certifications

    • High School diploma or equivalent certification (GED)

    • Valid driver license and acceptable driving record

    • Six months experience in general repair, lube services and or tire shop

    Work Environment/Physical Requirements

    • Ability to lift and or carry up to 50lbs

    • Standing, bending, kneeling, pushing, reaching, lifting, climbing ladders

    • Exposure to loud noises

    Apply Today

    Service Manager

    Santa Rosa, California

    We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    External 

    At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.


     

    Why Work For Us?

    • Great Pay - with the opportunity for increases when performance skill blocks are achieved

    • Benefits – Medical, Dental, Vision, wellness program and more!

    • 401k Matching – $1 for $1 company match up to 6% of pay

    • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan

    • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities

    • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members


     

    Summary  

     

    Essential Functions

    • Promptly meet and great all members/customers in a timely, and courteous manner.

    • Handle incoming telephone calls following the proper process.

    • Maintain the member/customer scheduling system at the facility.

    • Listen and offer the appropriate diagnostic, maintenance, or repair service that meets the member/customer’s needs.

    • Provide all members/customers with an estimated completion time, and keep them informed of any

    changes in the promised time.

    • Maintain proper communication with the service department. Provide accurate and detailed information to technicians to assist in diagnosis.

    • Handle minor member/customer concerns, turning over any unresolved issues to the General Manger for a quick resolution.

    • Follow all policies and procedures set forth by management.

    • Other duties as assigned.

     

    Knowledge/Skills/Abilities 

     • Excellent customer service skills, verbal communication, written communication, time management, leadership, and good listening skills

    • Frequently requires long working hours and will require some Saturday hours

    • Bilingual communication skills a plus

     

    Education & Experience/Licenses & Certification

    • High school diploma or equivalent. ASE certifications a plus.

    • Automotive service experience a plus but not required

    • Strong background delivering world class customer experiences

    Work Environment/Physical Requirements

    Works in an office environment sitting at a desk, table or computer workstation for extended periods of time.  May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

    #MCC

    Apply Today

    Call Receiver - Work From Home - MUST LIVE IN ARIZONA

    Tucson, Arizona

    We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    Call Receiver provides courteous and professional assistance in responding to member requests for Roadside Assistance and other AAA products and service for a high volume call center.

    Why Work For Us?

    • Great Pay - $14.50/hour  with the opportunity for increases when performance skill blocks are achieved

    • Training – You’ll attend a thorough, comprehensive, training program

    • Benefits – Medical, Dental, Vision, wellness program and more!

    • 401k Matching – $1 for $1 company match up to 4% of pay

    • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan

    • Paid Time Off- Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities

    • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

    Essential Functions

    • Multitask using technology systems to coordinate rescue for AAA Members in need of roadside assistance.

    • Partner with Territory/Fleet Managers to gain a better understanding of their territory.

    • Update the information system and keep the member informed of all requested services.

    Knowledge/Skills/Abilities  

    • Clear and proficient verbal and written communication even under pressure

    • Advanced computer, relevant applications, telephone and dispatch/radio skills

    • Common knowledge of vehicle components and the common reasons for vehicle failure

    • Demonstrates problem solving and listening skills to evaluate member safety as well as the ability to discern safety issues and respond appropriately

    • toggle and navigate through multiple applications for simultaneous use

    • Type 45 WPM

    Apply Today

    Call Receiver - Work From Home - MUST LIVE IN UTAH

    Clearfield, Utah

    We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    Our Call Receivers provide courteous and professional assistance in responding to member requests for Roadside Assistance and other AAA products and service for a high volume call center.

    Why Work For Us?

    • Great Pay - $14.50/hour  with the opportunity for increases when performance skill blocks are achieved

    • Training – You’ll attend a thorough, comprehensive, training program

    • Benefits – Medical, Dental, Vision, wellness program and more!

    • 401k Matching – $1 for $1 company match up to 6% of pay

    • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan

    • Paid Time Off - Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities

    • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

    Essential Functions

    • Multitask using technology systems to coordinate rescue for AAA Members in need of roadside assistance.

    • Partner with Territory/Fleet Managers to gain a better understanding of their territory.

    • Update the information system and keep the member informed of all requested services.

    Knowledge/Skills/Abilities  

    • Clear and proficient verbal and written communication even under pressure

    • Advanced computer, relevant applications, telephone and dispatch/radio skills

    • Common knowledge of vehicle components and the common reasons for vehicle failure

    • Demonstrates problem solving and listening skills to evaluate member safety as well as the ability to discern safety issues and respond appropriately

    • toggle and navigate through multiple applications for simultaneous use

    • Type 45 WPM

    Apply Today

    Insurance Sales Associate

    Woodland, California

    We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    Why work for us?

    • Paid Training – Paid training. Extensive training program will help ensure a seamless transition into an Insurance Agent position. 

    • Licensing Assistance – AAA will reimburse a portion of the costs of licensure.

    • Advancement Opportunities – Opportunity to advance to an Insurance Agent within the first 60 days. 

    • No Overhead Costs – W-2 structure with dedication space in a AAA NCNU branch.

    • Compensation – Generous commission structure with the ability to earn commission on every policy. 

    • Benefits – Medical, Dental, Vision, wellness program and more!

    • 401k Matching – $1 for $1 company match up to 6% of pay.

    • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan.

    • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.

    • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

    Summary:

    Insurance Associates serve our Members by selling Property & Casualty and Roadside Assistance insurance that meets the Member’s needs.

    Essential Functions

    • Uses sales techniques and product knowledge to identify customer-specific needs to generate new sales, retain existing insured’s and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.

    • Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Associate’s manager.

    • Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.

    • Consistently provides all Members with a sales and service experience that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.

    • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.

    • Responds to customer inquiries and requests relating to insurance products and membership.

    • Researches and resolves customer service issues. Often assists the insured in initiating the first notice of loss on claims.

     

    Education & Experience/Licenses & Certification

    • High school diploma or GED required. Bachelor's degree in a relevant field preferred.

    • 2 to 4 years of sales experience preferred.

    • Currently possesses, or has the ability to acquire unrestricted state issued license(s) required to place property and casualty insurance within twenty-one (21) calendar days of start date. Depending on start date,  active property and casualty license(s) may be required.

    #IA            

    Apply Today

    Insurance Sales Associate

    Santa Rosa, California

    We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    Why work for us?

    • Paid Training – Paid training. Extensive training program will help ensure a seamless transition into an Insurance Agent position. 
    • Licensing Assistance – AAA will reimburse a portion of the costs of licensure.
    • Advancement Opportunities – Opportunity to advance to an Insurance Agent within the first 60 days. 
    • No Overhead Costs – W-2 structure with dedication space in a AAA NCNU branch.
    • Compensation – Generous commission structure with the ability to earn commission on every policy. 
    • Benefits – Medical, Dental, Vision, wellness program and more!
    • 401k Matching – $1 for $1 company match up to 6% of pay.
    • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan.
    • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.
    • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

    Summary:

    Insurance Associates serve our Members by selling Property & Casualty and Roadside Assistance insurance that meets the Member’s needs.

    Essential Functions

    • Uses sales techniques and product knowledge to identify customer-specific needs to generate new sales, retain existing insured’s and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.
    • Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Associate’s manager.
    • Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.
    • Consistently provides all Members with a sales and service experience that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.
    • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.
    • Responds to customer inquiries and requests relating to insurance products and membership.
    • Researches and resolves customer service issues. Often assists the insured in initiating the first notice of loss on claims.

     

    Education & Experience/Licenses & Certification

    • High school diploma or GED required. Bachelor's degree in a relevant field preferred.

    • 2 to 4 years of sales experience preferred.

    • Currently possesses, or has the ability to acquire unrestricted state issued license(s) required to place property and casualty insurance within twenty-one (21) calendar days of start date. Depending on start date,  active property and casualty license(s) may be required.

    #IA           

    Apply Today

    Insurance Sales Associate

    San Francisco, California

    We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    AAA is hiring Insurance Associates for our San Francisco Richmond District and San Francisco Lakeshore locations!

    At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    Why work for us?

    • Paid Training – Paid training. Extensive training program will help ensure a seamless transition into an Insurance Agent position. 
    • Licensing Assistance – AAA will reimburse a portion of the costs of licensure.
    • Advancement Opportunities – Opportunity to advance to an Insurance Agent within the first 60 days. 
    • No Overhead Costs – W-2 structure with dedication space in a AAA NCNU branch.
    • Compensation – Generous commission structure with the ability to earn commission on every policy. 
    • Benefits – Medical, Dental, Vision, wellness program and more!
    • 401k Matching – $1 for $1 company match up to 6% of pay.
    • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan.
    • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.
    • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

    Summary:

    Insurance Associates serve our Members by selling Property & Casualty and Roadside Assistance insurance that meets the Member’s needs.

    Essential Functions

    • Uses sales techniques and product knowledge to identify customer-specific needs to generate new sales, retain existing insured’s and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.
    • Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Associate’s manager.
    • Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.
    • Consistently provides all Members with a sales and service experience that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.
    • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.
    • Responds to customer inquiries and requests relating to insurance products and membership.
    • Researches and resolves customer service issues. Often assists the insured in initiating the first notice of loss on claims.

     

    Education & Experience/Licenses & Certification

    • High school diploma or GED required. Bachelor's degree in a relevant field preferred.

    • 2 to 4 years of sales experience preferred.

    • Currently possesses, or has the ability to acquire unrestricted state issued license(s) required to place property and casualty insurance within twenty-one (21) calendar days of start date. Depending on start date,  active property and casualty license(s) may be required.

    #IA   

    #LIS    

    Apply Today

    General Service Technician

    San Jose, California

    We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    Why Work For Us:

    • Exceptional benefits within 30 days of hire, with employee contribution to medical/Dental/Vision premiums
    • 401K Matching $1 to $1 up to 6% annually
    • Annual bonus and Merit increases
    • 15 Paid Days off and no Sunday work hours (25 days after 5 years)
    • Tuition reimbursement for additional ASE Certifications
    • Clean well equipped shops with high car count
    • A free AAA Membership and numerous employee discount

    Job Responsibilities:

    • Performs oil changes and lubrication service for member and nonmember vehicles.

    • Performs tire repairs and installation service for member and nonmember vehicles.

    • Performs other minor repairs as assigned by Lead Tech or Service Advisor, according to their abilities.

    • Assist upper level technicians as needed and for experience.

    • Test drives vehicles when practical for any/all performance or drivability concerns before performing work

      • Exception: when unsafe or vehicle not drivable

      • Retest drives after repairs completed to verify that repair solved defined problems

    • Maintains clean and safe work environment; cleans spills and debris immediately to reduce hazards

    • Maintain company provided equipment and machinery

    • Follows company and industry safety rules and regulations

    • Reports all unsafe conditions to supervisor including but not limited to lifts, overhead doors, and equipment

    • Attends all required training, seeks additional training to maintain and increase effectiveness

    • Keeps up to date on industry trends and repair procedures. 

    • Attends and successfully completes at least 12 hours of continuing auto repair training per year sponsored and/or provided by the club. 

    • Maintains customer vehicles in regard to cleanliness and does not tune or otherwise adjust any controls within the vehicle.

    • Verifies as soon as practicable that parts ordered for the vehicle assigned to them are correct.

    • Performs all repairs according to MAP (Motorist Assurance Program), OEM (Original Equipment Manufacturers) or accepted industry standard.

    • Performs digital inspection and documents to their full potential. Notates all pertinent information into the shop inspection or management system, attaches all photos or videos to illustrate repairs or needs to the inspection. 

    • Assures all comeback related repairs are prioritized as directed by manager or lead. 

    • Communicates effectively as necessary with manager, service advisors and other technicians to contribute to the overall performance of the location 

    • Responsible for the safety and accuracy of all repairs made and or systems inspected to assure vehicle is as safe or more safe condition as was prior to work commencing

    • Performs other related duties as assigned.

    • Note: May require travel to different locations on an as needed basis


     

    Knowledge/Skills/Abilities

    • Effective verbal and written communication skills in the language(s) required for the role, as justified for business necessity

    • Effective organization, interpersonal and negotiation skills

    • Ability to work scheduled hours as necessitated by business need

    • Math and computer skills with experience using software applications including word processing, spreadsheets, browsers, and email

    • Member service focus

    • Automotive/mechanical background

    • Ability to drive vehicles equipped with manual transmission

    • Knowledge of equipment/tool operation and diagnostic/repair procedures

    • Maintains 20% productivity measured by hours worked/hours flagged

    Education & Experience/ Licenses & Certifications

    • High School diploma or equivalent certification (GED)

    • Valid driver license and acceptable driving record

    • Six months experience in general repair, lube services and or tire shop

    Work Environment/Physical Requirements

    • Ability to lift and or carry up to 50lbs

    • Standing, bending, kneeling, pushing, reaching, lifting, climbing ladders

    • Exposure to loud noises

    Apply Today

    Insurance Sales Associate

    Goodyear, Arizona

    We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    AAA is hiring Insurance Associates for our Goodyear and Peoria Branches!

    At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    Why work for us?

    • Paid Training – Paid training. Extensive training program will help ensure a seamless transition into an Insurance Agent position. 

    • Licensing Assistance – AAA will reimburse a portion of the costs of licensure.

    • Advancement Opportunities – Opportunity to advance to an Insurance Agent within the first 60 days. 

    • No Overhead Costs – W-2 structure with dedication space in a AAA branch.

    • Compensation – Generous commission structure with the ability to earn commission on every policy. 

    • Benefits – Medical, Dental, Vision, wellness program and more!

    • 401k Matching – $1 for $1 company match up to 4% of pay.

    • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan.

    • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.

    • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

    Summary:

    Insurance Associates serve our Members by selling Property & Casualty and Roadside Assistance insurance that meets the Member’s needs.

    Essential Functions

    • Uses sales techniques and product knowledge to identify customer-specific needs to generate new sales, retain existing insured’s and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.

    • Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Associate’s manager.

    • Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.

    • Consistently provides all Members with a sales and service experience that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.

    • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.

    • Responds to customer inquiries and requests relating to insurance products and membership.

    • Researches and resolves customer service issues. Often assists the insured in initiating the first notice of loss on claims.

     

    Education & Experience/Licenses & Certification

    • High school diploma or GED required. Bachelor's degree in a relevant field preferred.

    • 2 to 4 years of sales experience preferred.

    • Currently possesses, or has the ability to acquire unrestricted state issued license(s) required to place property and casualty insurance within twenty-one (21) calendar days of start date. Depending on start date,  active property and casualty license(s) may be required.

    #IA

                

    Apply Today

    Service Advisor

    Scottsdale, Arizona

    We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    We're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service. We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members. We're community minded, and celebrate the growth, development and successes of our diverse Team Members.

    The Service Advisor is the first line sales and customer relations representative that is responsible for revenue sales goals, quality and customer relations.  Works to resolve customer concerns regarding vehicle repairs and maintenance, and collection of payment for services performed.

    Why AAA?

    • Competitive commission plan with a weekly guarantee, monthly bonus and incentive plan

    • Exceptional benefits within 30 days of hire, to include 401k matching

    • 15 Paid Days off and no Sunday work hours

    • A free AAA Membership and numerous employee discounts

    What You’ll Do.

    • First line sales agent for customers’ vehicles.

    • Responsible to sell and schedule vehicle repairs, write the repair orders, dispatch the job to the technician, provide estimates, sell additional repairs  as needed, and inform the customer of repair status.

    • Required to collect payment, open and close cashier process.

    • Respond to customer concerns or complaints and escalate to

    • Management complaint the advisor is unable to resolve.

    • Answer incoming phone calls to schedule service appointments, follow-up calls with customer regarding repair status, outbound calls to prior and/or customers regarding service.

    • Maintain a safe and clean work area and assist to maintain safe and clean work areas as needed. 

    • Participate in ongoing training as assigned by management. Study technical bulletins, industry magazines, and technical web sites.


    What You’ve Done.

    • 2+ years previous Sales and Service Advisor experience required

    • Ability to demonstrate basic automotive repair knowledge

    • Valid Arizona driver's license and current 39 month driving record.

    #AUTO

    Apply Today

    Repair Technician II

    Tucson, Arizona

    We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    Why Work With Us:

    • 12 Valley locations and 2 Tucson locations,
    • Sign on Bonus - $2,500
    • Great Pay – Up to $35hr, Hourly Pay, Wrench Rate with bonus and incentive plans
    • Exceptional benefits within 30 days of hire, with employee contribution to medical/Dental/Vision premiums
    • 401K Matching $1 to $1 up to 4% annually
    • Annual bonus and Merit increases
    • 15 Paid Days off and no Sunday work hours (20 days after 1 years)
    • Tuition reimbursement for additional ASE Certifications
    • Clean well equipped shops with high car count
    • A free AAA Membership and numerous employee discounts

    Job Responsibilities:

    • Performs work that is indicated on Approved Repair Orders.

    • Performs only needed and or customer requested services on vehicles. 

    • Performs all repairs according to MAP (Motorist Assurance Program), OEM (Original Equipment Manufacturers) or accepted industry standard procedures

    • Assures all repairs are for the benefit of the member/customer. 

    • Test drives all vehicles when practical for any/all performance or drivability concerns before performing work

      • Exception: when unsafe or vehicle not drivable

      • Retest drives after repairs completed to verify that repair solved defined problems

    • Maintains clean and safe work environment; cleans spills and debris immediately to reduce hazards

    • Maintain company provided equipment and machinery

    • Follows company and industry safety rules and regulations

    • Reports all unsafe conditions to supervisor including but not limited to lifts, overhead doors, and equipment

    • Attends all required training, seeks additional training to maintain and increase effectiveness

    • Keeps up to date on industry trends and repair procedures. 

    • Attends and successfully completes at least 24 hours of continuing auto repair training per year sponsored and/or provided by the club. 

    • Maintains customer vehicles in regard to cleanliness and does not tune or otherwise adjust any controls within the vehicle.

    • Verifies as soon as practicable that parts ordered for the vehicle assigned to them are correct.

    • Performs digital inspection and documents to their full potential. Notates all pertinent information into the shop inspection or management system, attaches all photos or videos to illustrate repairs or needs to the inspection. 

    • Assures all comeback related repairs are prioritized as directed by manager or lead. 

    • Communicates effectively as necessary with manager, service advisors and other technicians to contribute to the overall performance of the location 

    • Responsible for the safety and accuracy of all repairs made and or systems inspected to assure vehicle is as safe or more safe condition as was prior to work commencing

    • Performs other related duties as assigned.

    • Note: May require travel to different locations on an as needed basis

    Knowledge/Skills/Abilities

    • Effective verbal and written communication skills in the language(s) required for the role, as justified for business necessity

    • Effective organization, interpersonal and negotiation skills

    • Ability to work scheduled hours as necessitated by business need

    • Math and computer skills with experience using software applications including word processing, browsers, and email

    • Member service focus

    • Ability to drive vehicles equipped with manual transmission

    • Knowledge of equipment/tool operation and diagnostic/repair procedures

    • Maintains 100% productivity as measured by dividing hours worked by labor hours flagged

    Education & Experience/ Licenses & Certifications

    • High School diploma or equivalent certification (GED)

    • Valid driver license and acceptable driving record

    • At least four  years experience as an automobile technician 

    • ASE Master Tech with L1 certification level or equivalent OEM certifications and fulfills ASE requirement within one year of hire. .

    • Smog Repair and Testing Certification preferred (CA only)

    Work Environment/Physical Requirements

    • Ability to lift and or carry up to 50lbs

    • Standing, bending, kneeling, pushing, reaching, lifting, climbing ladders

    • Exposure to loud noises

    #MCC

    Apply Today

    Insurance Associate

    Billings, Montana

    We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    Why work for us?

    • Paid Training – Paid training. Extensive training program will help ensure a seamless transition into an Insurance Agent position. 
    • Licensing Assistance – AAA will reimburse a portion of the costs of licensure.
    • Advancement Opportunities – Opportunity to advance to an Insurance Agent within the first 60 days. 
    • No Overhead Costs – W-2 structure with dedication space in a AAA NCNU branch.
    • Compensation – Generous commission structure with the ability to earn commission on every policy. 
    • Benefits – Medical, Dental, Vision, wellness program and more!
    • 401k Matching – $1 for $1 company match up to 6% of pay.
    • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan.
    • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.
    • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

    Summary:

    Insurance Associates serve our Members by selling Property & Casualty and Roadside Assistance insurance that meets the Member’s needs.

    Essential Functions

    • Uses sales techniques and product knowledge to identify customer-specific needs to generate new sales, retain existing insured’s and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.
    • Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Associate’s manager.
    • Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.
    • Consistently provides all Members with a sales and service experience that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.
    • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.
    • Responds to customer inquiries and requests relating to insurance products and membership.
    • Researches and resolves customer service issues. Often assists the insured in initiating the first notice of loss on claims.

     

    Education & Experience/Licenses & Certification

    • High school diploma or GED required. Bachelor's degree in a relevant field preferred.

    • 2 to 4 years of sales experience preferred.

    • Currently possesses, or has the ability to acquire unrestricted state issued license(s) required to place property and casualty insurance within twenty-one (21) calendar days of start date. Depending on start date,  active property and casualty license(s) may be required.

    #IA

                

    Apply Today

    Insurance Sales Associate

    Eureka, California

    We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    Why work for us?

    • Paid Training – Paid training. Extensive training program will help ensure a seamless transition into an Insurance Agent position. 
    • Licensing Assistance – AAA will reimburse a portion of the costs of licensure.
    • Advancement Opportunities – Opportunity to advance to an Insurance Agent within the first 60 days. 
    • No Overhead Costs – W-2 structure with dedication space in a AAA NCNU branch.
    • Compensation – Generous commission structure with the ability to earn commission on every policy. 
    • Benefits – Medical, Dental, Vision, wellness program and more!
    • 401k Matching – $1 for $1 company match up to 6% of pay.
    • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan.
    • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.
    • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

    Summary:

    Insurance Associates serve our Members by selling Property & Casualty and Roadside Assistance insurance that meets the Member’s needs.

    Essential Functions

    • Uses sales techniques and product knowledge to identify customer-specific needs to generate new sales, retain existing insured’s and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.
    • Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Associate’s manager.
    • Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.
    • Consistently provides all Members with a sales and service experience that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.
    • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.
    • Responds to customer inquiries and requests relating to insurance products and membership.
    • Researches and resolves customer service issues. Often assists the insured in initiating the first notice of loss on claims.

     

    Education & Experience/Licenses & Certification

    • High school diploma or GED required. Bachelor's degree in a relevant field preferred.

    • 2 to 4 years of sales experience preferred.

    • Currently possesses, or has the ability to acquire unrestricted state issued license(s) required to place property and casualty insurance within twenty-one (21) calendar days of start date. Depending on start date,  active property and casualty license(s) may be required.

    #IA

    #LIS            

    Apply Today

    Insurance Sales Associate

    Manteca, California

    We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    Why work for us?

    • Paid Training – Paid training. Extensive training program will help ensure a seamless transition into an Insurance Agent position. 
    • Licensing Assistance – AAA will reimburse a portion of the costs of licensure.
    • Advancement Opportunities – Opportunity to advance to an Insurance Agent within the first 60 days. 
    • No Overhead Costs – W-2 structure with dedication space in a AAA NCNU branch.
    • Compensation – Generous commission structure with the ability to earn commission on every policy. 
    • Benefits – Medical, Dental, Vision, wellness program and more!
    • 401k Matching – $1 for $1 company match up to 6% of pay.
    • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan.
    • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.
    • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

    Summary:

    Insurance Associates serve our Members by selling Property & Casualty and Roadside Assistance insurance that meets the Member’s needs.

    Essential Functions

    • Uses sales techniques and product knowledge to identify customer-specific needs to generate new sales, retain existing insured’s and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.
    • Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Associate’s manager.
    • Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.
    • Consistently provides all Members with a sales and service experience that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.
    • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.
    • Responds to customer inquiries and requests relating to insurance products and membership.
    • Researches and resolves customer service issues. Often assists the insured in initiating the first notice of loss on claims.

     

    Education & Experience/Licenses & Certification

    • High school diploma or GED required. Bachelor's degree in a relevant field preferred.

    • 2 to 4 years of sales experience preferred.

    • Currently possesses, or has the ability to acquire unrestricted state issued license(s) required to place property and casualty insurance within twenty-one (21) calendar days of start date. Depending on start date,  active property and casualty license(s) may be required.

    #IA

                

    Apply Today

    Business Analyst

    Clearfield, Utah

    We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.


     

    Why Work For Us

    • Benefits – Medical, Dental, Vision, wellness program and more!

    • 401k Matching – $1 for $1 company match up to 6% of pay

    • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan

    • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities

    • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

    Our Business Analyst supports the overall business strategy and objectives by performing analysis to support the identification of business needs and to assist in formulating solutions to business problems or processes. Our Analyst will perform intermediate level work under general supervision, conduct and document most operational, product, and financial activities within a business unit, rely on experience and judgment to plan and accomplish goals.  May participate in larger projects and/or assume responsibility for a portion of the project

    Essential Functions

    • Collects operational /product/ financial data, conducts research and performs complex analysis (competitive, financial, industry, regulatory). Determines possible implications on various divisions/ departments and makes recommendations as needed.

    • Reviews and analyzes the business unit’s operational / product / financial reports.

    Interprets the contents for  management, alerts them to significant issues and / or opportunity trends.

    • Develops and prepares complex Product and Operational reports for management. Performs

    financial variance and trending analysis. Supports findings with research, statistical analysis, rationale, and other related activities for use in management decisions. These include financial and analytical models for decision making.

    • Develops a variety of reporting methodologies to capture identified trends and recommends solutions, strategies and actions. This includes, developing charts, graphs, tables that consolidate data in a meaningful way for review by management.

    • May assist in larger projects and/or assume responsibility for a portion of the project

    Knowledge/Skills/Abilities

    • Strong mathematical skills needed

    • Has strong analytical and organizational skills

    • Has strong business writing skills

    • Project management experience skills to accurately complete detail data assignments, understand and interpret broad operational / product / financial concepts and their application to the business unit and AAA

    • Has basic understanding of operational / product / financial concepts as they apply to business unit and AAA (preferred)

    • Strong understanding of the use and development of operational models and other related reporting software (preferred)

    Education & Experience / Licenses & Certification

    • Bachelor's degree in related area or an equivalent combination of education and experience

    •  3 – 5 years experience conducting financial and/or business analysis

    Apply Today

    Support Services Associate

    Peoria, Arizona

    We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    External 

    At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
     

    Why Work For Us?

    Great Pay - with the opportunity for increases when performance skill blocks are achieved

    Training – You’ll attend a thorough, comprehensive, training program

    Benefits – Medical, Dental, Vision, wellness program and more!

    401k Matching – $1 for $1 company match up to 4% of pay

    Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan

    Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities

    Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

    Summary  

    Essential Functions

    Safely transport customers using company shuttle and assist in smooth, efficient traffic flow through the service drive.  Ensure the overall member interaction reflects AAA's quality standards.

    Safely transport customers using company shuttle and assist in smooth, efficient traffic flow through the service drive.  Ensure the overall member interaction reflects AAA's quality standards.

    Accurately process monetary transactions through the Purchase Order System (POS) cashiering system, accurately balance the cash drawer, prepare the deposit on a daily basis, analyze and resolve out-of-balance situations.  Understand and accurately perform manual cashier procedures.  Comply with record retention and information data security policies and procedures.

    Courteously greet members, answers phones, and schedule appointments for auto repair services.  

    Drives shuttle van to pick up parts for the shop

    May perform other duties as assigned.

    Knowledge/Skills/Abilities 

    Must be 21 years of age or older

    At least 6 months of customer service experience in a customer facing role.

    Excellent customer service skills

    Effective verbal communicate skills 

    Proficiency with Microsoft Office. Ability to learn additional computer programs quickly.

    Education & Experience/Licenses & Certification

    High School Diploma or GED

    1+-3 years experience

    Valid AZ drivers license and current clean 39 month driving record 


     

    Work Environment/Physical Requirements

    PHYSICAL DEMANDS: Required by the Americans with Disabilities Act (ADA).

    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions o this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk and hear, required to sit, occasionally required to stand and walk; use and to finger, handle, or feel; and reach with hands and arms. Position require ability to lift up to 40lbs. Specific vision abilities required by this job include close vision, distance vision, peripheral vision and the ability to focus.Operate personal or company vehicle as a requirement of position.

    #MCC

    Apply Today

    Cyber Security Manager - Proactive Detection

    Phoenix, Arizona

    We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    We are passionate about maintaining a diverse and inclusive workplace that reflects the people and culture of the communities we serve, and fostering an environment in which everyone can realize their full potential and grow without barriers. We celebrate our differences as they make us stronger and invigorate our workplace. We believe that each of us enriches our culture by contributing unique perspectives, valuable insights and key strengths. We want each of our Team Members to feel valued, respected and supported.  

    Summary

    The Manager will be responsible for threat detection capabilities and related HUNT efforts  to detect and defend against advanced cyber attackers.  Reporting to the VP of Cyber Security, the manager will mentor a small team to execute hands-on strategies to protect Member data and prevent disruption of critical systems. As leader of our HUNT team, the individual will ensure the highest possible standards for cross-cutting areas such as cyber intelligence, cyber deception, universal logging, incident response, malware analysis, team member training, tooling, and overall tradecraft development to provide a world-class threat detection capability.  This role will drive measurable results while being given a high degree of autonomy to conduct HUNT campaigns across our lines of business.

    Essential Functions

    ●    Proactive “wins” - detection of advanced intrusions, misconfiguration, orphan IT, rogue system administers, insider attempts, credential abuse, early-stage shells, and more
    ●    Guide and direct hypothesis-driven proactive threat hunting operations
    ●    Manage response efforts against relevant or newly identified IOCs
    ●    Actively research new TTPs from public and internal reporting
    ●    Provide technical direction while responding to cyber events
    ●    Respond to threats in real time, through diagnosis, communication, and remediation
    ●    Coordinate defense in depth protections with third-party providers for threat intelligence, threat analysis, and threat remediation
    ●    Coordinate security initiatives between SOC and HUNT team
    ●    Lead/mentor cyber threat hunt team members and communicate EDR efforts with executive leadership regarding matters of significant importance

    Knowledge/Skills/Abilities

    ●    Familiar with common threat vectors and malware analysis tools
    ●    Ability to perform forensics to validate security findings and experience using EDR or open source forensic tools 

    ●    Working knowledge of relevant analytical tools/services: WireShark, Passive DNS, VirusTotal, CrowdStrike, Kali Linux etc
    ●    Experience with SIEM and Network Security Monitoring tools
    ●    Coding skills (Powershell, VB, Python, Splunk Query Language) 

    Education & Experience / Licenses & Certification

    ●     BA/BS degree in related area and/or equivalent work experience
    ●    5+ years experience in performing forensic investigations and leading teams

    ●    3+ years leadership experience
    ●   OSCP, CCNP, and/or a portfolio of hands-on skills

    Work Environment/Physical Requirements

    Works in an office environment sitting at a desk, table or computer workstation for extended periods of time.  May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

    Apply Today

    Manager, Club Owned Repair

    Phoenix, Arizona

    We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    We are passionate about maintaining a diverse and inclusive workplace that reflects the people and culture of the communities we serve, and fostering an environment in which everyone can realize their full potential and grow without barriers. We celebrate our differences as they make us stronger and invigorate our workplace. We believe that each of us enriches our culture by contributing unique perspectives, valuable insights and key strengths. We want each of our Team Members to feel valued, respected and supported. 

    Why Work For Us?

    • Benefits – Medical, Dental, Vision, wellness program and more!

    • 401k Matching – $1 for $1 company match up to 6% of pay

    • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan

    • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities

    • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

    Summary:

    The Manager is responsible for the overall performance and operation of the all factors of the automotive repair business at the facility. This position is responsible for member/customer satisfaction, profitability, employee management, and all other repair related issues. Success in this role is evidenced by providing quality automotive repair that results a profitable business and satisfied customers/ members.

    Essential Functions

    • Work Service Counter for a minimum 30% of hours worked

    • Understands and manages to a profit and loss statement. Manages activities to drive results.

    • Sets monthly and annual sales forecasts, responsible for establishing business plan to achieve established goals.

    • Research and develop additional revenue streams through detailed analysis, planning, business case development/presentation and implementation.

    • Manage, maintain and builds strong customer, vendor and supplier relationships.

    • Collaborates with marketing and others lines of business to develop and coordinate opportunities to maximize CCP’s  exposure and supports cross-sell product opportunities.

    • May review commercial business offers and makes final recommendation depending on size of

    service.

    • Comply with AAA local and National management guidelines and practices. Ensures that work is completed according to AAA guidelines.

    • Works closely with Emergency Road Service and AAA NCNU Managers to ensure effective support of repair operations.

    • Ensure compliance with all applicable Federal, State, and local regulations related to automotive repair -  example:  Environmental Protection Agency (above/below ground tanks, absorbents, anti- freeze, batteries, brakes, oils and filters, hazardous waste etc.). Responsible for permits, licensing and certification requirements, OSHA requirements and providing equipment safety instructions.

    • Ensures the safety and security of staff, assets and property. Insures that equipment is working properly.

    • Plans, recruits, selects, conducts performance evaluation, and performance management activities for employees. Provides active, engaged leadership through behavioral coaching and mentoring. Creates an engaging work environment that encourages feedback on local work processes, competitive threats and the member experience which result in continuous alignment of resources and improvement of the work environment to enable realization of the business plans resulting in a

    positive effect on employee and customer loyalty. Responsible for leadership, talent development and discipline.

    • Responsible for management of training and certification for all staff.

    • Responsible for the management of maintenance personnel.

    • Responsible for management and security of parts, inventory, vehicles.

    Knowledge/Skills/Abilities

    • Financial management experience

    • Automotive/mechanical background

    • Ability to communicate effectively - verbal and written.

    • Knowledge of equipment/tool operation and diagnostic/repair procedures.

    • Proficient math skills and adept at statistical analysis.

    • Working knowledge of Microsoft Office products.

    • Ability to drive vehicles equipped with manual transmission.

    • Bilingual communication skills (preferred).

    Education & Experience / Licenses & Certification

    • High School Diploma or equivalent certification. Bachelor Degree preferred

    • 5-7 years in a management/supervisory role

    • 5 years industry experience in providing auto repair

    • Valid  driver’s license and acceptable driving record

    • Must obtains ASE C1 Certification within one year of hire

    Work Environment/Physical Requirements

    Works in an office environment sitting at a desk, table or computer workstation for extended periods of time.  May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

    **Please note that you will be asked to complete a candidate assessment following your application, via email. Your application will not be considered until the assessment has been completed.** 

                         

    We’ll value your skills and experience. We’re building a performance organization with heart and developing a pipeline of tomorrow’s leaders. Your work will be enhanced with training opportunities, a mentoring program and our Promote-from-within philosophy. We celebrate our diversity and leverage the power of many minds.  

    Apply Today

    Insurance Sales Associate - Bilingual Spanish

    Berkeley, California

    We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    Why work for us?

    • Paid Training – Paid training. Extensive training program will help ensure a seamless transition into an Insurance Agent position. 
    • Licensing Assistance – AAA will reimburse a portion of the costs of licensure.
    • Advancement Opportunities – Opportunity to advance to an Insurance Agent within the first 60 days. 
    • No Overhead Costs – W-2 structure with dedication space in a AAA NCNU branch.
    • Compensation – Generous commission structure with the ability to earn commission on every policy. 
    • Benefits – Medical, Dental, Vision, wellness program and more!
    • 401k Matching – $1 for $1 company match up to 6% of pay.
    • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan.
    • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.
    • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

    Summary:

    Insurance Associates serve our Members by selling Property & Casualty and Roadside Assistance insurance that meets the Member’s needs.

    Essential Functions

    • Uses sales techniques and product knowledge to identify customer-specific needs to generate new sales, retain existing insured’s and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.
    • Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Associate’s manager.
    • Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.
    • Consistently provides all Members with a sales and service experience that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.
    • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.
    • Responds to customer inquiries and requests relating to insurance products and membership.
    • Researches and resolves customer service issues. Often assists the insured in initiating the first notice of loss on claims.

     

    Education & Experience/Licenses & Certification

    • High school diploma or GED required. Bachelor's degree in a relevant field preferred.

    • 2 to 4 years of sales experience preferred.

    • Currently possesses, or has the ability to acquire unrestricted state issued license(s) required to place property and casualty insurance within twenty-one (21) calendar days of start date. Depending on start date,  active property and casualty license(s) may be required.

    • Bilingual Spanish required

    #IA

                

    Apply Today

    Service Advisor

    Henderson, Nevada

    We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    External 

    At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.


    Come join us at our new Southwest Las Vegas location!

    Why Work For Us?

    • Great Pay - with the opportunity for increases when performance skill blocks are achieved

    • Benefits – Medical, Dental, Vision, wellness program and more!

    • 401k Matching – $1 for $1 company match up to 6% of pay

    • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan

    • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities

    • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members


     

    Summary  

     

    Essential Functions

    • Promptly meet and great all members/customers in a timely, and courteous manner.

    • Handle incoming telephone calls following the proper process.

    • Maintain the member/customer scheduling system at the facility.

    • Listen and offer the appropriate diagnostic, maintenance, or repair service that meets the member/customer’s needs.

    • Provide all members/customers with an estimated completion time, and keep them informed of any

    changes in the promised time.

    • Maintain proper communication with the service department. Provide accurate and detailed information to technicians to assist in diagnosis.

    • Handle minor member/customer concerns, turning over any unresolved issues to the General Manger for a quick resolution.

    • Follow all policies and procedures set forth by management.

    • Other duties as assigned.

     

    Knowledge/Skills/Abilities 

     • Excellent customer service skills, verbal communication, written communication, time management, leadership, and good listening skills

    • Frequently requires long working hours and will require some Saturday hours

    • Bilingual communication skills a plus

     

    Education & Experience/Licenses & Certification

    • High school diploma or equivalent. ASE certifications a plus.

    • Automotive service experience a plus but not required

    • Strong background delivering world class customer experiences

    Work Environment/Physical Requirements

    Works in an office environment sitting at a desk, table or computer workstation for extended periods of time.  May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

    Apply Today

    Tow and Battery/Light Service Driver

    San Rafael, California

    We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.


     

    Why Work For Us?

    • Great Pay - with the opportunity for increases when performance skill blocks are achieved

    • Training – You’ll attend a thorough, comprehensive, training program

    • Benefits – Medical, Dental, Vision, wellness program and more!

    • 401k Matching – $1 for $1 company match up to 6% of pay

    • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan

    • Paid Time Off- Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities

    • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

    Summary:

    Essential Functions

    • Driving and operating a service vehicle (i.e. flat tire changes, lock-out, fuel delivery services, etc.)

    • On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving

    • Leverages sales skills for offering products and services from AAA to member during service interaction

    • Utilizing on-board computer, radio communications, and mapping systems

    • Completion of daily paperwork (i.e. call-logs, battery invoices, cash receipts, etc.)

    ​Knowledge/Skills/Abilities 

    • Clear and proficient verbal and written communication even under pressure

    • Common knowledge of vehicle components and the common reasons for vehicle failure

    • Demonstrates problem solving and listening skills to evaluate member safety as well as the ability to discern safety issues and respond appropriately

    • Ability to drive a manual/automatic shift vehicle

    Education & Experience/Licenses & Certification

    • Two (2) years of experience in a customer contact role

    • Education and training. I.E.: AAA Compliance Training, RPST,TSAAC, Lock-out, PSP, Battery Service Training

    • Vocational technical automotive training/certification or equivalent experience (preferred)

    • ASE (Automotive Service Excellence) certification(preferred)


     

    Work Environment/Physical Requirements

    Works outdoors at vehicle sites when servicing vehicles. Lifting and carrying tires and parts, weighing up to 50 pounds, several times a day; bending, kneeling and stooping as required for service calls. Works in all weather and all traffic conditions. Vehicle recovery sites may be wet, messy and hazardous.  Service Providers are required to provide a photograph for identification purposes.

    #CHI

    Apply Today

    Insurance Associate

    Lodi, California

    We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    Why work for us?

    • Paid Training – Paid training. Extensive training program will help ensure a seamless transition into an Insurance Agent position. 
    • Licensing Assistance – AAA will reimburse a portion of the costs of licensure.
    • Advancement Opportunities – Opportunity to advance to an Insurance Agent within the first 60 days. 
    • No Overhead Costs – W-2 structure with dedication space in a AAA NCNU branch.
    • Compensation – Generous commission structure with the ability to earn commission on every policy. 
    • Benefits – Medical, Dental, Vision, wellness program and more!
    • 401k Matching – $1 for $1 company match up to 6% of pay.
    • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan.
    • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.
    • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

    Summary:

    Insurance Associates serve our Members by selling Property & Casualty and Roadside Assistance insurance that meets the Member’s needs.

    Essential Functions

    • Uses sales techniques and product knowledge to identify customer-specific needs to generate new sales, retain existing insured’s and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.
    • Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Associate’s manager.
    • Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.
    • Consistently provides all Members with a sales and service experience that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.
    • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.
    • Responds to customer inquiries and requests relating to insurance products and membership.
    • Researches and resolves customer service issues. Often assists the insured in initiating the first notice of loss on claims.

     

    Education & Experience/Licenses & Certification

    • High school diploma or GED required. Bachelor's degree in a relevant field preferred.

    • 2 to 4 years of sales experience preferred.

    • Currently possesses, or has the ability to acquire unrestricted state issued license(s) required to place property and casualty insurance within twenty-one (21) calendar days of start date. Depending on start date,  active property and casualty license(s) may be required.

    #IA

                

    Apply Today

    Insurance Sales Associate

    Vallejo, California

    We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    Why work for us?

    • Paid Training – Paid training. Extensive training program will help ensure a seamless transition into an Insurance Agent position. 
    • Licensing Assistance – AAA will reimburse a portion of the costs of licensure.
    • Advancement Opportunities – Opportunity to advance to an Insurance Agent within the first 60 days. 
    • No Overhead Costs – W-2 structure with dedication space in a AAA NCNU branch.
    • Compensation – Generous commission structure with the ability to earn commission on every policy. 
    • Benefits – Medical, Dental, Vision, wellness program and more!
    • 401k Matching – $1 for $1 company match up to 6% of pay.
    • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan.
    • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.
    • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

    Summary:

    Insurance Associates serve our Members by selling Property & Casualty and Roadside Assistance insurance that meets the Member’s needs.

    Essential Functions

    • Uses sales techniques and product knowledge to identify customer-specific needs to generate new sales, retain existing insured’s and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.
    • Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Associate’s manager.
    • Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.
    • Consistently provides all Members with a sales and service experience that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.
    • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.
    • Responds to customer inquiries and requests relating to insurance products and membership.
    • Researches and resolves customer service issues. Often assists the insured in initiating the first notice of loss on claims.

     

    Education & Experience/Licenses & Certification

    • High school diploma or GED required. Bachelor's degree in a relevant field preferred.

    • 2 to 4 years of sales experience preferred.

    • Currently possesses, or has the ability to acquire unrestricted state issued license(s) required to place property and casualty insurance within twenty-one (21) calendar days of start date. Depending on start date,  active property and casualty license(s) may be required.

    #IA

                

    Apply Today

    Insurance Sales Associate

    Milpitas, California

    We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    Why work for us?

    • Paid Training – Paid training. Extensive training program will help ensure a seamless transition into an Insurance Agent position. 
    • Licensing Assistance – AAA will reimburse a portion of the costs of licensure.
    • Advancement Opportunities – Opportunity to advance to an Insurance Agent within the first 60 days. 
    • No Overhead Costs – W-2 structure with dedication space in a AAA NCNU branch.
    • Compensation – Generous commission structure with the ability to earn commission on every policy. 
    • Benefits – Medical, Dental, Vision, wellness program and more!
    • 401k Matching – $1 for $1 company match up to 6% of pay.
    • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan.
    • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.
    • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

    Summary:

    Insurance Associates serve our Members by selling Property & Casualty and Roadside Assistance insurance that meets the Member’s needs.

    Essential Functions

    • Uses sales techniques and product knowledge to identify customer-specific needs to generate new sales, retain existing insured’s and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.
    • Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Associate’s manager.
    • Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.
    • Consistently provides all Members with a sales and service experience that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.
    • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.
    • Responds to customer inquiries and requests relating to insurance products and membership.
    • Researches and resolves customer service issues. Often assists the insured in initiating the first notice of loss on claims.

     

    Education & Experience/Licenses & Certification

    • High school diploma or GED required. Bachelor's degree in a relevant field preferred.

    • 2 to 4 years of sales experience preferred.

    • Currently possesses, or has the ability to acquire unrestricted state issued license(s) required to place property and casualty insurance within twenty-one (21) calendar days of start date. Depending on start date,  active property and casualty license(s) may be required.

    #IA

                

    Apply Today

    Repair Technician 2

    Henderson, Nevada

    We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    Job Responsibilities:

    • Performs work that is indicated on Approved Repair Orders.
    • Performs only needed and or customer requested services on vehicles. 
    • Performs all repairs according to MAP (Motorist Assurance Program), OEM (Original Equipment Manufacturers) or accepted industry standard procedures
    • Assures all repairs are for the benefit of the member/customer. 
    • Test drives all vehicles when practical for any/all performance or drivability concerns before performing work
      • Exception: when unsafe or vehicle not drivable
      • Retest drives after repairs completed to verify that repair solved defined problems
    • Maintains clean and safe work environment; cleans spills and debris immediately to reduce hazards
    • Maintain company provided equipment and machinery
    • Follows company and industry safety rules and regulations
    • Reports all unsafe conditions to supervisor including but not limited to lifts, overhead doors, and equipment
    • Attends all required training, seeks additional training to maintain and increase effectiveness
    • Keeps up to date on industry trends and repair procedures. 
    • Attends and successfully completes at least 24 hours of continuing auto repair training per year sponsored and/or provided by the club. 
    • Maintains customer vehicles in regard to cleanliness and does not tune or otherwise adjust any controls within the vehicle.
    • Verifies as soon as practicable that parts ordered for the vehicle assigned to them are correct.
    • Performs digital inspection and documents to their full potential. Notates all pertinent information into the shop inspection or management system, attaches all photos or videos to illustrate repairs or needs to the inspection. 
    • Assures all comeback related repairs are prioritized as directed by manager or lead. 
    • Communicates effectively as necessary with manager, service advisors and other technicians to contribute to the overall performance of the location 
    • Responsible for the safety and accuracy of all repairs made and or systems inspected to assure vehicle is as safe or more safe condition as was prior to work commencing
    • Performs other related duties as assigned.
    • Note: May require travel to different locations on an as needed basis

    Knowledge/Skills/Abilities

    • Effective verbal and written communication skills in the language(s) required for the role, as justified for business necessity
    • Effective organization, interpersonal and negotiation skills
    • Ability to work scheduled hours as necessitated by business need
    • Math and computer skills with experience using software applications including word processing, browsers, and email
    • Member service focus
    • Ability to drive vehicles equipped with manual transmission
    • Knowledge of equipment/tool operation and diagnostic/repair procedures
    • Maintains 100% productivity as measured by dividing hours worked by labor hours flagged

    Education & Experience/ Licenses & Certifications

    • High School diploma or equivalent certification (GED)
    • Valid driver license and acceptable driving record
    • At least four  years experience as an automobile technician 
    • ASE Master Tech with L1 certification level or equivalent OEM certifications and fulfills ASE requirement within one year of hire. .
    • Smog Repair and Testing Certification preferred (CA only)

    Work Environment/Physical Requirements

    • Ability to lift and or carry up to 50lbs
    • Standing, bending, kneeling, pushing, reaching, lifting, climbing ladders
    • Exposure to loud noises

    Apply Today

    Insurance Sales Associate

    Elk Grove, California

    We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    Why work for us?

    • Paid Training – Paid training. Extensive training program will help ensure a seamless transition into an Insurance Agent position. 
    • Licensing Assistance – AAA will reimburse a portion of the costs of licensure.
    • Advancement Opportunities – Opportunity to advance to an Insurance Agent within the first 60 days. 
    • No Overhead Costs – W-2 structure with dedication space in a AAA NCNU branch.
    • Compensation – Generous commission structure with the ability to earn commission on every policy. 
    • Benefits – Medical, Dental, Vision, wellness program and more!
    • 401k Matching – $1 for $1 company match up to 6% of pay.
    • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan.
    • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.
    • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

    Summary:

    Insurance Associates serve our Members by selling Property & Casualty and Roadside Assistance insurance that meets the Member’s needs.

    Essential Functions

    • Uses sales techniques and product knowledge to identify customer-specific needs to generate new sales, retain existing insured’s and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.
    • Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Associate’s manager.
    • Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.
    • Consistently provides all Members with a sales and service experience that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.
    • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.
    • Responds to customer inquiries and requests relating to insurance products and membership.
    • Researches and resolves customer service issues. Often assists the insured in initiating the first notice of loss on claims.

     

    Education & Experience/Licenses & Certification

    • High school diploma or GED required. Bachelor's degree in a relevant field preferred.

    • 2 to 4 years of sales experience preferred.

    • Currently possesses, or has the ability to acquire unrestricted state issued license(s) required to place property and casualty insurance within twenty-one (21) calendar days of start date. Depending on start date,  active property and casualty license(s) may be required.

    #IA

                

    Apply Today

    Customer Experience Specialist - Monitoring

    Tempe, Arizona

    We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    AAA recently acquired SAFE Security, the 11th largest smart home security company in the United States, with the vision to become the most trusted brand in this industry.  With your help, we aspire to provide the same peace of mind at home as we have provided on the roads for the last 100 years.    

    AAA Smart Home Customer Experience Team is growing and has an immediate need for passionate, energetic, customer-focused team members with a positive attitude to join our customer support environment. If you are passionate about helping others, have a strong sense of empathy, enjoy a fast paced environment, have the gift of listening and problem solving, then we want you to consider joining our amazing team!

    WHY WORK FOR US?

    • Great Pay - $16.00/hour
    • Training – You’ll attend a thorough, comprehensive 2 week training program
    • Career Growth - We offer a leadership development program where you can be promoted as early as 6 months
    • Benefits – Medical, Dental, Vision, wellness program and more!
    • 401k Matching
    • Paid Time Off – Ten hours per month, nine holidays annually
    • Collaborative Environment – AAA Smart Home will value your contribution to providing exceptional service to our members

    What You'll Do

    • Subject matter expert and primary contact for the support of remote home security services, including troubleshooting, website navigation, billing inquiries and account updates
    • Resolve customer service inquiries while building a relationship with the customer
    • Assist technicians with activating security monitoring and supporting other team members with information gathering account research, and other general customer support needs
    • Verify alarms at protected sites; dispatch local authorities when necessary
    • You will demonstrate conflict management skills and maintain professional composure under pressure
    • Notify customers on maintenance alerts from their alarm system
    • Create detailed service tickets, schedule technicians for repairs
    • With a keen sense of the customer experience, continuously look for areas of improvement and communicate trends in customer calls to leadership as appropriate
    • Simultaneously navigate multiple software applications and technologies

    What You’ll Need

    • Strong problem-solving skills; ability to think analytically while multi-tasking in a fast-paced environment
    • Excellent communication and relationship building skills; team oriented
    • Customer-focused and passionate for helping others
    • Ability to exceed customer satisfaction, achieve performance metrics and meet issue resolution targets
    • A successful track record working in a high-volume environment
    • Reliable transportation
    • 6 Months or more of forward facing customer service

    Education:

    • High School Diploma/GED
    • AA preferred
    • Bi-Lingual Spanish preferred

    #SAFE

    Apply Today

    Insurance Associate

    San Jose, California

    We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    Why work for us?

    • Paid Training – Paid training. Extensive training program will help ensure a seamless transition into an Insurance Agent position. 
    • Licensing Assistance – AAA will reimburse a portion of the costs of licensure.
    • Advancement Opportunities – Opportunity to advance to an Insurance Agent within the first 60 days. 
    • No Overhead Costs – W-2 structure with dedication space in a AAA NCNU branch.
    • Compensation – Generous commission structure with the ability to earn commission on every policy. 
    • Benefits – Medical, Dental, Vision, wellness program and more!
    • 401k Matching – $1 for $1 company match up to 6% of pay.
    • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan.
    • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.
    • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

    Summary:

    Insurance Associates serve our Members by selling Property & Casualty and Roadside Assistance insurance that meets the Member’s needs.

    Essential Functions

    • Uses sales techniques and product knowledge to identify customer-specific needs to generate new sales, retain existing insured’s and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.
    • Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Associate’s manager.
    • Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.
    • Consistently provides all Members with a sales and service experience that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.
    • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.
    • Responds to customer inquiries and requests relating to insurance products and membership.
    • Researches and resolves customer service issues. Often assists the insured in initiating the first notice of loss on claims.

     

    Education & Experience/Licenses & Certification

    • High school diploma or GED required. Bachelor's degree in a relevant field preferred.

    • 2 to 4 years of sales experience preferred.

    • Currently possesses, or has the ability to acquire unrestricted state issued license(s) required to place property and casualty insurance within twenty-one (21) calendar days of start date. Depending on start date,  active property and casualty license(s) may be required.

    #IA

                

    Apply Today

    Insurance Associate

    Menlo Park, California

    We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    Why work for us?

    • Paid Training – Paid training. Extensive training program will help ensure a seamless transition into an Insurance Agent position. 
    • Licensing Assistance – AAA will reimburse a portion of the costs of licensure.
    • Advancement Opportunities – Opportunity to advance to an Insurance Agent within the first 60 days. 
    • No Overhead Costs – W-2 structure with dedication space in a AAA NCNU branch.
    • Compensation – Generous commission structure with the ability to earn commission on every policy. 
    • Benefits – Medical, Dental, Vision, wellness program and more!
    • 401k Matching – $1 for $1 company match up to 6% of pay.
    • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan.
    • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.
    • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

    Summary:

    Insurance Associates serve our Members by selling Property & Casualty and Roadside Assistance insurance that meets the Member’s needs.

    Essential Functions

    • Uses sales techniques and product knowledge to identify customer-specific needs to generate new sales, retain existing insured’s and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.
    • Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Associate’s manager.
    • Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.
    • Consistently provides all Members with a sales and service experience that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.
    • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.
    • Responds to customer inquiries and requests relating to insurance products and membership.
    • Researches and resolves customer service issues. Often assists the insured in initiating the first notice of loss on claims.

     

    Education & Experience/Licenses & Certification

    • High school diploma or GED required. Bachelor's degree in a relevant field preferred.

    • 2 to 4 years of sales experience preferred.

    • Currently possesses, or has the ability to acquire unrestricted state issued license(s) required to place property and casualty insurance within twenty-one (21) calendar days of start date. Depending on start date,  active property and casualty license(s) may be required.

    #GAB

                

    Apply Today

    Director, Sales Support & Analytics

    Walnut Creek, California

    We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    We are passionate about maintaining a diverse and inclusive workplace that reflects the people and culture of the communities we serve, and fostering an environment in which everyone can realize their full potential and grow without barriers. We celebrate our differences as they make us stronger and invigorate our workplace. We believe that each of us enriches our culture by contributing unique perspectives, valuable insights and key strengths. We want each of our Team Members to feel valued, respected and supported.  

    Summary

    The Director plans and manages the activities of a team that provides analytics consulting support, fraud detection & prevention, and reporting & metric development in collaboration with multiple business units.  This is an accelerated leadership role that will provide a high level of exposure to the executive team and rapid opportunities for advancement with high performance.

    Strategic Analysis

    • Proactively raises significant issues or opportunity trends based on data analyses
    • Advises business groups by providing strategic direction to initiative prioritization and resource allocation
    • Provides meaningful insights that enable tangible improvements to business results
    • Guides and supports business analysts with synthesizing complex data from multiple sources of information into actionable insights that provide for the bigger picture

    Business Case Development and Execution

    • Provides recommendations and reviews solutions for short and long term strategies/ actions to executive management
    • Identifies subject matter experts in support of cross-functional efforts
    • Collaborates with all stakeholders in lead or support role to implement projects

    Reporting

    • Manages overall business unit reporting and metric development to assure successful and ongoing integration of all business initiatives
    • Responsible for all data management including: managing existing Tableau dashboards, making incremental enhancements, and developing new reports and metrics to appropriately raise business issues that lead to actionable outcomes

    Process improvement

    • Use advanced business analysis and improvement methods to address large scale/highly complex problems where analysis of situations or data requires an in-depth evaluation of business, process, and people
    • Establish best practices to improve the quality of the value chain to better meet member needs while supporting efficiencies and cost reduction
    • Collaborates with other teams to identify opportunities and refine solutions to add value

    Team Management

    • Plans, manages, and controls the activities of a team that is responsible for analytics, consulting, and operational support to internal customers
    • Acts as primary decision maker for hiring, termination, performance development, salary, and promotion decisions for direct reports to ensure efficient operation of the function
    • Responsible for managing budgets, schedules, work plans and performance standards
       

    Knowledge/Skills/Abilities

    • Proven exceptional analytical, planning, problem solving, and solution design skills
    • Project planning and management
    • Ability to discern between best theoretical solutions and best realistic solutions
    • Expertise and proven track record in managing complex, multi-functional initiatives
    • Strong communication abilities applied throughout all key levels in the organization, including both verbal and written communications
    • Excellent strategic, organizational, and problem solving skills
    • Expert knowledge and application of principles, theories and concepts applicable to consulting and ability to manage others to achieve results
    • Expert research and investigation skills
    • Excellent application skills required, including Excel, Tableau, MicroStrategies and other desktop applications
    • Directs and controls the activities of multiple similar teams. Has overall control of planning, staffing, budgeting, managing expense priorities, and recommending and implementing changes to methods. Consistently demonstrates people leadership capabilities at a high level.

    Education & Experience / Licenses & Certification

    • Bachelor's degree required; business, engineering, or mathematics preferred
    • Advanced degree preferred
    • Experience with analytics tools preferred
    • 8+ years experience conducting financial and/or business analysis
    • 5+ years Project /Program Management or Consulting Experience
    • 3+ years leadership experience

    Work Environment Requirements

    Works in an office environment sitting at a desk, table or computer workstation for extended periods of time.  May travel by car, plane or other form of transportation to attend business meetings or conferences.  Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

    Apply Today

    Manager, Technology Delivery

    Walnut Creek, California

    We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    We are passionate about maintaining a diverse and inclusive workplace that reflects the people and culture of the communities we serve, and fostering an environment in which everyone can realize their full potential and grow without barriers. We celebrate our differences as they make us stronger and invigorate our workplace. We believe that each of us enriches our culture by contributing unique perspectives, valuable insights and key strengths. We want each of our Team Members to feel valued, respected and supported. 

    Why Work For Us?

    • Competitive Salary and Annual Incentive Bonus Plan
    • Benefits – Medical, Dental, Vision, Wellness Program and more!

    • 401K Match – The Company will match 100% of your Contribution to the first 6% you defer to your plan.

    • Paid Time Off- Team Members accrue Paid Time Off monthly with an additional 24 hours per year for volunteer activities.

    • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

    Summary:

    The Technology Delivery Manager will be responsible for the planning, organization and execution of all Technology functions for a specific AAA MWG division. The delivery manager will be the focal point for architecture, design, delivery and support of a business unit and will support the Club’s digital transformation. This role will be specifically tasked with partnering with business subject matter experts toward integrating  and optimizing business operations with modern technologies. 
     
    This position resides in the AAA Technology division (IT) and will play a critical role in shaping and enabling business strategies through Technology solutions.  The role will lead a team of entry level to advanced level IT professionals and be a peer leader to other leaders in the Technology division . This role will also support/ maintain existing  applications and help lead migration to new technology solutions.

    Essential Functions

    • Analyzes the market, competitive position and customer research to define and deliver product strategy and product roadmap for systems or application products in an assigned business unit.. Design, operate and optimize a complex network of processing across Internet of Things (IoT), devices, gateways, web service, telephony networks, alarm/signal receiving and data analytics (20%)

    • Support of scalable, high performing application services for operations monitoring, digital marketing, sales, call center, field technician and financial operations. (20%)

    • Work as a collaborative business partner to the ​business staff, subject matter experts, vendors and IT leaders/partners to lead the design, integration and optimization of enterprise solution (20%)

    • Responsible for the development, management and support of a highly effective team of IT professionals ranging from entry level to advanced professional.  (25%)

    • Manage other product managers’ work on  systems or applications projects. Track key requirements to ensure that the final product meets desired business and technological objectives. Hires, motivates, mentors, and addresses administrative issues and duties including performance management (15%)

    Knowledge/Skills/Abilities

    ● Project management, including time, budget and schedule

    ● Customer service or consultant experience in developing recommendations, conducting analyses and developing presentations

    ● Experience leveraging Agile  problem solving methodologies

    ● Experience in leading and architecting business and customer facing solutions in internet services, B2C mobile and smart home services,  IoT network services, and/or e-commerce service industries

    ● Experience presenting to business stakeholders (5 years or equivalent experience)

    Preferred Knowledge/Skills/Abilities


    ● Experience in larger, more complex organizations (IT and Business) where agility and adaptation are required.  

    ● Experience with cloud technologies and implementations (2+ years)

    ● Experience developing and executing innovative strategic plan

    ● Multi-disciplinary leadership and technical expertise across IT/OT infrastructure, enterprise applications, business integration/process optimization, cloud migration (SaaS, IaaS, PaaS) and analytics/Big Data a plus

    ● Experience with IT Service Delivery (ITIL) including Incident, Problem and Change Management 

    Education & Experience / Licenses & Certification

    ● 5 years or related experience  or equivalent in the Technology and applications field

    ● 2-5 years managing and supervising technical teams

    ● 2-5 years experience managing operational budget and expenses.

    ● College degree in Computer Science or related discipline or equivalent desired

    Work Environment/Physical Requirements

    Works in an office environment sitting at a desk, table or computer workstation for extended periods of time.  May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

    Apply Today

    Insurance Sales Associate

    Antioch, California

    We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    Why work for us?

    • Paid Training – Paid training. Extensive training program will help ensure a seamless transition into an Insurance Agent position. 
    • Licensing Assistance – AAA will reimburse a portion of the costs of licensure.
    • Advancement Opportunities – Opportunity to advance to an Insurance Agent within the first 60 days. 
    • No Overhead Costs – W-2 structure with dedication space in a AAA NCNU branch.
    • Compensation – Generous commission structure with the ability to earn commission on every policy. 
    • Benefits – Medical, Dental, Vision, wellness program and more!
    • 401k Matching – $1 for $1 company match up to 6% of pay.
    • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan.
    • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.
    • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

    Summary:

    Insurance Associates serve our Members by selling Property & Casualty and Roadside Assistance insurance that meets the Member’s needs.

    Essential Functions

    • Uses sales techniques and product knowledge to identify customer-specific needs to generate new sales, retain existing insured’s and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.
    • Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Associate’s manager.
    • Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.
    • Consistently provides all Members with a sales and service experience that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.
    • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.
    • Responds to customer inquiries and requests relating to insurance products and membership.
    • Researches and resolves customer service issues. Often assists the insured in initiating the first notice of loss on claims.

     

    Education & Experience/Licenses & Certification

    • High school diploma or GED required. Bachelor's degree in a relevant field preferred.

    • 2 to 4 years of sales experience preferred.

    • Currently possesses, or has the ability to acquire unrestricted state issued license(s) required to place property and casualty insurance within twenty-one (21) calendar days of start date. Depending on start date,  active property and casualty license(s) may be required.

    #IA

                

    Apply Today

    Insurance Associate

    Helena, Montana

    We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    Why work for us?

    • Paid Training – Paid training. Extensive training program will help ensure a seamless transition into an Insurance Agent position. 
    • Licensing Assistance – AAA will reimburse a portion of the costs of licensure.
    • Advancement Opportunities – Opportunity to advance to an Insurance Agent within the first 60 days. 
    • No Overhead Costs – W-2 structure with dedication space in a AAA NCNU branch.
    • Compensation – Generous commission structure with the ability to earn commission on every policy. 
    • Benefits – Medical, Dental, Vision, wellness program and more!
    • 401k Matching – $1 for $1 company match up to 6% of pay.
    • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan.
    • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.
    • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

    Summary:

    Insurance Associates serve our Members by selling Property & Casualty and Roadside Assistance insurance that meets the Member’s needs.

    Essential Functions

    • Uses sales techniques and product knowledge to identify customer-specific needs to generate new sales, retain existing insured’s and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.
    • Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Associate’s manager.
    • Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.
    • Consistently provides all Members with a sales and service experience that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.
    • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.
    • Responds to customer inquiries and requests relating to insurance products and membership.
    • Researches and resolves customer service issues. Often assists the insured in initiating the first notice of loss on claims.

     

    Education & Experience/Licenses & Certification

    • High school diploma or GED required. Bachelor's degree in a relevant field preferred.

    • 2 to 4 years of sales experience preferred.

    • Currently possesses, or has the ability to acquire unrestricted state issued license(s) required to place property and casualty insurance within twenty-one (21) calendar days of start date. Depending on start date,  active property and casualty license(s) may be required.

    #IA

                

    Apply Today

    Sales Associate - Work From Home MUST LIVE IN UTAH

    Clearfield, Utah

    We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members. ​.

    Why work for us?

    • Great Pay – $13.50/hour with the ability to increase to $15.12 with performance based skill block increases

    • Commission - ability to earn commission on each sell

    • Training – You’ll attend a thorough, comprehensive  training program

    • Benefits – Medical, Dental, Vision, wellness program and more!

    • 401k Matching – $1 for $1 company match up to 6% of pay

    • Annual Incentive Plan – Eligibility to participate in AAA annual bonus plan

    • Paid Time Off

    •  24 hours per year earmarked for volunteer activities

    • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

    Summary

    Sales Associates serve our Members by selling and servicing memberships. Sales Associates thoughtfully assist our Members to acquire, maintain and make the most of their membership in AAA.

    Essential Functions

    • Uses sales techniques and product knowledge to identify customer-specific needs to generate new sales to prospective and current Members. Effectively overcomes objections to close the sale.
    • Consistently provides a service experience that enhances the Member’s affinity to the AAA brand and results in greater Member satisfaction and loyalty.

    Knowledge/Skills/Abilities

    • Possesses sales skills effectively employed in the tracking, following up on and closing of assigned leads.
    • Knowledge of desktop systems including but not limited to Microsoft Office software applications.

    Education & Experience/Licenses & Certification

    • High school diploma or GED required.

    **Please note that you will be asked to complete a candidate assessment following your application, via email. Your application will not be considered until the assessment has been completed.** 

    #IA

    Apply Today

    AAA Insurance Sales Agent

    Clearfield, Utah

    We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    Why Work For Us?

    • Training – You’ll attend a thorough, comprehensive, training program

    • Benefits – Medical, Dental, Vision, wellness program and more!

    • 401k Matching – $1 for $1 company match up to 6% of pay

    • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan

    • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities

    • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

    Summary

    Sales Agents serve our Members by selling them the Property & Casualty and Roadside Assistance insurance that meets the Member’s needs.

    Essential Functions

    • Uses sales techniques and product knowledge to identify customer-specific needs to generate new sales to prospective and current Members. Effectively overcomes objections to close the sale.
    • Works to meet or exceed targets assigned by the Sales Agent’s manager.
    • Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.
    • Consistently provides a sales experience that enhances the Member’s affinity to the AAA brand and results in greater Member satisfaction and loyalty.
    • Proactively solicits new insurance sales by handling inbound calls, performing outbound calls, working marketing lists, and cross-selling/up-selling new and existing Members.

    Knowledge/Skills/Abilities

    • Possesses sales skills effectively employed in the tracking, following up on and closing of assigned leads.
    • Knowledge of desktop systems including but not limited to Microsoft Office software applications.

    Education & Experience/Licenses & Certification

    • High school diploma or GED required. Bachelor's degree in relevant field preferred.
    • 1 to 3 years of sales experience required. Insurance industry and/or call center work experience preferred.
    • Ability to acquire the active and unrestricted state issued license(s) required to place property and casualty insurance within thirty (30) calendar days of hire. Active required license(s) in CA, NV and UT preferred.

    #IA

    Apply Today

    Tow Service and Battery/Light Service Driver

    Las Vegas, Nevada

    We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.


     

    Why Work For Us?

    • Great Pay - with the opportunity for increases when performance skill blocks are achieved

    • Training – You’ll attend a thorough, comprehensive, training program

    • Benefits – Medical, Dental, Vision, wellness program and more!

    • 401k Matching – $1 for $1 company match up to 6% of pay

    • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan

    • Paid Time Off- Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities

    • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

    Summary:

    Essential Functions

    • Driving and operating a service vehicle (i.e. flat tire changes, lock-out, fuel delivery services, etc.)

    • On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving

    • Leverages sales skills for offering products and services from AAA to member during service interaction

    • Utilizing on-board computer, radio communications, and mapping systems

    • Completion of daily paperwork (i.e. call-logs, battery invoices, cash receipts, etc.)

    ​Knowledge/Skills/Abilities 

    • Clear and proficient verbal and written communication even under pressure

    • Common knowledge of vehicle components and the common reasons for vehicle failure

    • Demonstrates problem solving and listening skills to evaluate member safety as well as the ability to discern safety issues and respond appropriately

    • Ability to drive a manual/automatic shift vehicle

    Education & Experience/Licenses & Certification

    • Two (2) years of experience in a customer contact role

    • Education and training. I.E.: AAA Compliance Training, RPST,TSAAC, Lock-out, PSP, Battery Service Training

    • Vocational technical automotive training/certification or equivalent experience (preferred)

    • ASE (Automotive Service Excellence) certification(preferred)


     

    Work Environment/Physical Requirements

    Works outdoors at vehicle sites when servicing vehicles. Lifting and carrying tires and parts, weighing up to 50 pounds, several times a day; bending, kneeling and stooping as required for service calls. Works in all weather and all traffic conditions. Vehicle recovery sites may be wet, messy and hazardous.  Service Providers are required to provide a photograph for identification purposes.

    Apply Today

    Home Service Associate - AAA House Manager

    Berkeley, California

    We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    At A3 Labs we come to work to dream, design and define how we will live and move into the future. We exist to harness these forces for the benefit of Members and future generations, humanizing disruptive change for the betterment of the communities we serve. We’re looking for bright, passionate, and collaborative people to join our tight-knit team as we innovate in the spirit of service.   

    Why Work For Us?

    • Impact. Lead the charge in mobility as a service movement and enable people’s lives to improve through the sharing economy. Leverage the best of an established 115 year-old not for profit combined with start-up speed and agility to create real and meaningful impact.
    • Recognition. We offer a competitive total compensation package including base salary, annual performance bonuses, benefits, and 401(k) Company match with additional discretionary contribution potential.
    • Lifestyle. We do honorable work, and we practice our values: humility, integrity, teamwork, and service. You’ll have the security of a larger organization but you’ll move at startup speed.

    Summary

    As the Home Services Associate II and a member of the House Manager team, you are responsible for supporting the daily operations and member interaction. You are both our voice and the face of House Manager to our member base. Our people-centric management team will support you with scheduling, training, and ensuring you have all the equipment you need to be successful. You will also be supporting your other team members with work orders, home assessments and other items that may be your specialty and not theirs. Our goal is to have you grow with us and help hone your trade skills to become an expert in your area, for yourself and the members we serve. We are expecting you to use sound business judgment to resolve service, operational, and technology issues with a great team behind you for support.
     

    Essential Functions

    • Complete work orders as assigned
    • You will manage your time at a given job site and be given a schedule to work towards completing based on member demand
    • Complete, provide, and educate our members on our Home Health Preventative Maintenance Reports that drive future work to our team and help our members understand their homes better
    • You will be asked infrequently to Quality Check/Assess (QC or QA) the work of contractors that complete work that you specialize in and notify your leadership team should rework be needed
    • You will provide pricing recommendations on permitted work orders that may require the use of outside contractor support or to build out a pricing structure
    • You will learn and grow your skill base in your specific trade specialty, as well as, learn the basics of other trade areas to build out your core skills to complete work across the trades
    • You will also learn and apply necessary steps that are needed to complete larger jobs (remodels, renovations, large installations, etc.) and support team members in completing these tasks
    • Understand and enforce OSHA standard safety and cleanliness
    • Basic understanding of the financial impacts of labor and materials on a job

    Knowledge/Skills/Abilities

    • Strong oral and written communication
    • Understand the basic requirements of collecting information via photos and measurements
    • Basic understanding of skills which include:
    • Electrical (GFCI installation)
    • Appliance trouble shooting and basic repair
    • Basic understanding of plumbing and repair
    • Ability to replace toilets
    • Ability to replace ceiling fans, lights, etc. (basic electric work)
    • Ability to caulk properly
    • Landscaping
    • Intermediate knowledge of your specific trade skill and the ability to complete basic jobs within that skillset
    • Understand and enforce job site safety and cleanliness
    • Advanced understanding and safety related to the use of power tools
    • Collaborative and team oriented individual

    Education & Experience/Licenses & Certification

    • High school diploma or equivalent required
    • 2-4 years of experience in a specialized trade
    • Valid Driver’s license
    • Basic understanding of other trade skill areas (electrical, plumbing, carpentry, etc.)
    • Ability to learn and use a scheduling software
    • Ability to learn and use an online ordering system
    • 2-4 verifiable years within classified trade

    Work Environment/Physical Requirements

    • Lifting and carrying various parts, weighing up to 30-50 pounds, several times a day
    • Bending, kneeling, reaching and stooping as required for service calls

    #GG

    Apply Today

    Auto Tech I

    Sacramento, California

    We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.


     

    Why Work For Us?

    • Great Pay - with the opportunity for increases when performance skill blocks are achieved

    • Training – You’ll attend a thorough, comprehensive, training program

    • Benefits – Medical, Dental, Vision, wellness program and more!

    • 401k Matching – $1 for $1 company match up to 6% of pay

    • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan

    • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities

    • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members


     

    Summary  

     

    Essential Functions

    • Performs routine vehicle inspections, oil changes, other fluids services (brake fluid, coolant, transmission, etc.), flat tire repair, tire dismounting/mounting/balancing and other maintenance-related services.
    • Interprets and completes work orders and related documentation assigned by shop manager.
    • Documents include, but are not limited to, parts requisitions, diagnostics reports, inspection forms and recommendations.
    • Assists other technicians as assigned.
    • Maintains clean and orderly work area. Returns shop supplied equipment to proper locations, ready for other technicians to use.

     

    Knowledge/Skills/Abilities 

    • Clear and proficient verbal and written communication even under pressure.

    • Common knowledge of vehicle components and the common reasons for vehicle failure.

    Education & Experience/Licenses & Certification

     

    • High school diploma or equivalent

    • Automotive trade school certification or equivalent experience

    • 0 – 2 years Experience in inspecting and repairing cars and light trucks

    • ASE certification or equivalent knowledge in areas of repair responsibility

    • California Smog License Valid Automobile Operator’s License

    Apply Today

    Insurance Associate

    Farmington, Utah

    We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    Currently hiring for Ogden and Farmington Branches!

    Why work for us?

    • Paid Training – Paid training. Extensive training program will help ensure a seamless transition into an Insurance Agent position. 
    • Licensing Assistance – AAA will reimburse a portion of the costs of licensure.
    • Advancement Opportunities – Opportunity to advance to an Insurance Agent within the first 60 days. 
    • No Overhead Costs – W-2 structure with dedication space in a AAA NCNU branch.
    • Compensation – Generous commission structure with the ability to earn commission on every policy. 
    • Benefits – Medical, Dental, Vision, wellness program and more!
    • 401k Matching – $1 for $1 company match up to 6% of pay.
    • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan.
    • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.
    • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

    Summary:

    Insurance Associates serve our Members by selling Property & Casualty and Roadside Assistance insurance that meets the Member’s needs.

    Essential Functions

    • Uses sales techniques and product knowledge to identify customer-specific needs to generate new sales, retain existing insured’s and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.
    • Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Associate’s manager.
    • Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.
    • Consistently provides all Members with a sales and service experience that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.
    • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.
    • Responds to customer inquiries and requests relating to insurance products and membership.
    • Researches and resolves customer service issues. Often assists the insured in initiating the first notice of loss on claims.

     

    Education & Experience/Licenses & Certification

    • High school diploma or GED required. Bachelor's degree in a relevant field preferred.

    • 2 to 4 years of sales experience preferred.

    • Currently possesses, or has the ability to acquire unrestricted state issued license(s) required to place property and casualty insurance within twenty-one (21) calendar days of start date. Depending on start date,  active property and casualty license(s) may be required.

                

    #IA

    Apply Today

    AAA Tow and Light Service Driver Graveyard Shift

    Phoenix, Arizona

    We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    Why work for us?

    • Great Pay – $15.37/hour + a 5% increase at 6 months

    • Bonus-Monthly Incentive bonus

    • Training – You’ll attend a thorough, comprehensive, training program

    • Benefits – Medical, Dental, Vision, wellness program and more!

    • 401k Matching – $1 for $1 company match up to 4% of pay

    • Annual Incentive Plan – Eligibility to participate in AAA annual bonus plan

    • Paid Time Off – Ten hours per month, ten holidays annually, and 24 hours per year earmarked for volunteer activities

    • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

     

    What our Roadside Service Technicians do:

    • Driving and operating a service vehicle (i.e. loading/towing vehicles, flat tire changes, lock-out, fuel delivery services, etc.)

    • On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving

    • Utilizing on-board computer, radio communications, and mapping systems

    • Completion of daily paperwork (i.e. call-logs, battery invoices, cash receipts, etc.)

    • Inspecting and submitting maintenance reports of company vehicles for safe and efficient operation

    • Education and training. I.E.: AAA Compliance Training, RPST,TSAAC, Lock-out, PSP, Battery Service Training

     

    Education & Experience/Licenses & Certification

    • Must be at least 21 years of age to operate AAA vehicles

    • Must have open shift availability

    • Ability to drive a manual/automatic shift vehicle

    • Customer service skills and the ability to interact with a wide-range of people

    • Basic math skills

    • Basic automotive/mechanic knowledge and experience operating a motor vehicle with a valid driver’s license

    • Basic computer knowledge

    Work Environment/Physical Requirements:

    Works outdoors at vehicle sites when servicing vehicles. Lifting and carrying tires and parts, weighing up to 50 pounds, several times a day; bending, kneeling and stooping as required for service calls. Works in all weather and all traffic conditions. Vehicle recovery sites may be wet, messy and hazardous.

    Service Providers are required to provide a photograph for identification purposes. If needed for identification purposes, a photograph may be obtained after an offer of employment is made and accepted.   

     

    **Please note that you will be asked to complete a candidate assessment following your application, via email. Your application will not be considered until the assessment has been completed.**

    We’ll value your skills and experience. We’re building a performance organization with heart and developing a pipeline of tomorrow’s leaders. Your work will be enhanced with training opportunities, a mentoring program and our Promote-from-within philosophy. We celebrate our diversity and leverage the power of many minds.

    #ERS

    Apply Today

    Insurance Sales Associate

    San Jose, California

    We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    Why work for us?

    • Paid Training – Paid training. Extensive training program will help ensure a seamless transition into an Insurance Agent position. 
    • Licensing Assistance – AAA will reimburse a portion of the costs of licensure.
    • Advancement Opportunities – Opportunity to advance to an Insurance Agent within the first 60 days. 
    • No Overhead Costs – W-2 structure with dedication space in a AAA NCNU branch.
    • Compensation – Generous commission structure with the ability to earn commission on every policy. 
    • Benefits – Medical, Dental, Vision, wellness program and more!
    • 401k Matching – $1 for $1 company match up to 6% of pay.
    • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan.
    • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.
    • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

    Summary:

    Insurance Associates serve our Members by selling Property & Casualty and Roadside Assistance insurance that meets the Member’s needs.

    Essential Functions

    • Uses sales techniques and product knowledge to identify customer-specific needs to generate new sales, retain existing insured’s and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.
    • Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Associate’s manager.
    • Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.
    • Consistently provides all Members with a sales and service experience that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.
    • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.
    • Responds to customer inquiries and requests relating to insurance products and membership.
    • Researches and resolves customer service issues. Often assists the insured in initiating the first notice of loss on claims.

     

    Education & Experience/Licenses & Certification

    • High school diploma or GED required. Bachelor's degree in a relevant field preferred.

    • 2 to 4 years of sales experience preferred.

    • Currently possesses, or has the ability to acquire unrestricted state issued license(s) required to place property and casualty insurance within twenty-one (21) calendar days of start date. Depending on start date,  active property and casualty license(s) may be required.

    #IA

                

    Apply Today

    Manager, MSC Sales and Service

    Clearfield, Utah

    We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    We are passionate about maintaining a diverse and inclusive workplace that reflects the people and culture of the communities we serve, and fostering an environment in which everyone can realize their full potential and grow without barriers. We celebrate our differences as they make us stronger and invigorate our workplace. We believe that each of us enriches our culture by contributing unique perspectives, valuable insights and key strengths. We want each of our Team Members to feel valued, respected and supported.  

    Why Work For Us?

    • Benefits – Medical, Dental, Vision, wellness program and more!

    • 401k Matching – $1 for $1 company match up to 6% of pay

    • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan

    • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities

    • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

    Summary

    This position is responsible for managing the overall growth, development, profitability, and member satisfaction of one or more DSU teams

    Essential Functions

    • Accountable for delivery of revenue and profitability through DSU team(s) P&L management.
    • Responsible for the sale of all AAA products (Membership, P&C Insurance and Travel).
    • Tracks and analyzes all sales metrics to optimize distribution strategy of all lead sources.
    • Forecasts staffing needs and maintains staffing pipeline through active recruiting.
    • Conducts performance evaluation, implements sales actions plans/coaching, and performance management activities for employees.
    • Ensures compliance with AAA policies, procedures, standards and regulations.
    • Provides feedback to assist in competitive positioning of AAA products and services (e.g., products, pricing, distribution approaches).

    Knowledge/Skills/Abilities

    • Strong business acumen skills
    • Strong written and verbal communication skills.
    • Strong problem-solving, quantitative and analytical skills with a proven ability to make data-driven decisions
    • P&L accountability and/or progressively responsible revenue/expense accountability (preferred)
    • In-depth knowledge of Membership, Insurance, Travel, Retail or Financial Services organization(s) (Preferred)
    • Knowledge of AAA products and systems (Preferred)

    Education & Experience / Licenses & Certification

    • Sales and/or service experience
    • Supervisory experience in travel, retail sales, insurance or service industry. Comparable experience in a management capacity may also be considered. (Preferred)
    • Property and Casualty License (Preferred)
    • Bachelor’s Degree Preferred
    • High School Diploma or GED
    • Valid Driver's License
    • Bi-lingual communication skills (Preferred)
    • Strong computer skills, including proficiency with MS Office applications (Word, Excel, PowerPoint, Outlook)

    Work Environment/Physical Requirements

    • Entire work time is conducted in an office setting
    • Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.
    • Must be able to understand and follow complex instructions
    Apply Today

    Manager, MSC Sales and Service

    Phoenix, Arizona

    We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    We are passionate about maintaining a diverse and inclusive workplace that reflects the people and culture of the communities we serve, and fostering an environment in which everyone can realize their full potential and grow without barriers. We celebrate our differences as they make us stronger and invigorate our workplace. We believe that each of us enriches our culture by contributing unique perspectives, valuable insights and key strengths. We want each of our Team Members to feel valued, respected and supported.  

    Why Work For Us?

    • Benefits – Medical, Dental, Vision, wellness program and more!

    • 401k Matching – $1 for $1 company match up to 6% of pay

    • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan

    • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities

    • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

    Summary

    This position is responsible for managing the overall growth, development, profitability, and member satisfaction of one or more DSU teams

    Essential Functions

    • Accountable for delivery of revenue and profitability through DSU team(s) P&L management.
    • Responsible for the sale of all AAA products (Membership, P&C Insurance and Travel).
    • Tracks and analyzes all sales metrics to optimize distribution strategy of all lead sources.
    • Forecasts staffing needs and maintains staffing pipeline through active recruiting.
    • Conducts performance evaluation, implements sales actions plans/coaching, and performance management activities for employees.
    • Ensures compliance with AAA policies, procedures, standards and regulations.
    • Provides feedback to assist in competitive positioning of AAA products and services (e.g., products, pricing, distribution approaches).

    Knowledge/Skills/Abilities

    • Strong business acumen skills
    • Strong written and verbal communication skills.
    • Strong problem-solving, quantitative and analytical skills with a proven ability to make data-driven decisions
    • P&L accountability and/or progressively responsible revenue/expense accountability (preferred)
    • In-depth knowledge of Membership, Insurance, Travel, Retail or Financial Services organization(s) (Preferred)
    • Knowledge of AAA products and systems (Preferred)

    Education & Experience / Licenses & Certification

    • Sales and/or service experience
    • Supervisory experience in travel, retail sales, insurance or service industry. Comparable experience in a management capacity may also be considered. (Preferred)
    • Property and Casualty License (Preferred)
    • Bachelor’s Degree Preferred
    • High School Diploma or GED
    • Valid Driver's License
    • Bi-lingual communication skills (Preferred)
    • Strong computer skills, including proficiency with MS Office applications (Word, Excel, PowerPoint, Outlook)

    Work Environment/Physical Requirements

    • Entire work time is conducted in an office setting
    • Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.
    • Must be able to understand and follow complex instructions
    Apply Today

    Tow and Battery/Light Service

    Fairfield, California

    We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.


     

    Why Work For Us?

    • Great Pay - with the opportunity for increases when performance skill blocks are achieved

    • Training – You’ll attend a thorough, comprehensive, training program

    • Benefits – Medical, Dental, Vision, wellness program and more!

    • 401k Matching – $1 for $1 company match up to 6% of pay

    • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan

    • Paid Time Off- Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities

    • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

    Summary:

    Essential Functions

    • Driving and operating a service vehicle (i.e. flat tire changes, lock-out, fuel delivery services, etc.)

    • On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving

    • Leverages sales skills for offering products and services from AAA to member during service interaction

    • Utilizing on-board computer, radio communications, and mapping systems

    • Completion of daily paperwork (i.e. call-logs, battery invoices, cash receipts, etc.)

    ​Knowledge/Skills/Abilities 

    • Clear and proficient verbal and written communication even under pressure

    • Common knowledge of vehicle components and the common reasons for vehicle failure

    • Demonstrates problem solving and listening skills to evaluate member safety as well as the ability to discern safety issues and respond appropriately

    • Ability to drive a manual/automatic shift vehicle

    Education & Experience/Licenses & Certification

    • Two (2) years of experience in a customer contact role

    • Education and training. I.E.: AAA Compliance Training, RPST,TSAAC, Lock-out, PSP, Battery Service Training

    • Vocational technical automotive training/certification or equivalent experience (preferred)

    • ASE (Automotive Service Excellence) certification(preferred)


     

    Work Environment/Physical Requirements

    Works outdoors at vehicle sites when servicing vehicles. Lifting and carrying tires and parts, weighing up to 50 pounds, several times a day; bending, kneeling and stooping as required for service calls. Works in all weather and all traffic conditions. Vehicle recovery sites may be wet, messy and hazardous.  Service Providers are required to provide a photograph for identification purposes.

    Apply Today

    Insurance Associate

    Anchorage, Alaska

    We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    Why work for us?

    • Paid Training – Paid training. Extensive training program will help ensure a seamless transition into an Insurance Agent position. 
    • Licensing Assistance – AAA will reimburse a portion of the costs of licensure.
    • Advancement Opportunities – Opportunity to advance to an Insurance Agent within the first 60 days. 
    • No Overhead Costs – W-2 structure with dedication space in a AAA NCNU branch.
    • Compensation – Generous commission structure with the ability to earn commission on every policy. 
    • Benefits – Medical, Dental, Vision, wellness program and more!
    • 401k Matching – $1 for $1 company match up to 6% of pay.
    • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan.
    • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.
    • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

    Summary:

    Insurance Associates serve our Members by selling Property & Casualty and Roadside Assistance insurance that meets the Member’s needs.

    Essential Functions

    • Uses sales techniques and product knowledge to identify customer-specific needs to generate new sales, retain existing insured’s and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.
    • Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Associate’s manager.
    • Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.
    • Consistently provides all Members with a sales and service experience that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.
    • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.
    • Responds to customer inquiries and requests relating to insurance products and membership.
    • Researches and resolves customer service issues. Often assists the insured in initiating the first notice of loss on claims.

     

    Education & Experience/Licenses & Certification

    • High school diploma or GED required. Bachelor's degree in a relevant field preferred.

    • 2 to 4 years of sales experience preferred.

    • Currently possesses, or has the ability to acquire unrestricted state issued license(s) required to place property and casualty insurance within twenty-one (21) calendar days of start date. Depending on start date,  active property and casualty license(s) may be required.

    #MOR

                

    Apply Today

    Auto Tech II

    San Rafael, California

    We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.


     

    Why Work For Us?

    • Great Pay - with the opportunity for increases when performance skill blocks are achieved

    • Training – You’ll attend a thorough, comprehensive, training program

    • Benefits – Medical, Dental, Vision, wellness program and more!

    • 401k Matching – $1 for $1 company match up to 6% of pay

    • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan

    • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities

    • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members


     

    Summary  

     

    Essential Functions

    • Performs vehicle inspections, oil changes, and other routine maintenance related services.
    • Performs vehicle repairs such as, brake services, tune-ups, timing belt services, air conditioning inspection and repair.
    • Interprets and completes work orders and related documentation assigned by shop manager.
    • Documents include, but are not limited to, parts, requisitions, diagnostics reports, inspection forms and recommendations.
    • Assists other technicians as assigned.
    • Maintains clean and orderly work area.
    • Returns shop supplied equipment to proper locations, ready for other technicians to use.
    • Perform smog inspections as required.

     

    Knowledge/Skills/Abilities 

     

    • Clear and proficient verbal and written communication even under pressure.

    • Common knowledge of vehicle components and the common reasons for vehicle failure.

    • Demonstrates problem solving and listening skills to evaluate member safety as well as the ability. to discern safety issues and respond appropriately.

     

    Education & Experience/Licenses & Certification

     

    • High school diploma or equivalent

    • Automotive trade school certification or equivalent experience

    • California Smog License

    • Valid Automobile Operator’s License

    • 3 – 5 years Experience in inspecting and repairing cars and light trucks

    • ASE certified in L1 and at least 4 other areas

    • EPA Clean Air Act License #609 (for air conditioning diagnostics and repair)

    Work Environment/Physical Requirements

    Works outdoors at vehicle sites when servicing vehicles. Lifting and carrying tires and parts, weighing up to 50 pounds, several times a day; bending, kneeling and stooping as required for service calls. Works in all weather and all traffic conditions. Vehicle recovery sites may be wet, messy and hazardous.  Service Providers are required to provide a photograph for identification purposes.

    Apply Today

    Insurance Sales Associate

    Tucson, Arizona

    We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    Why work for us?

    • Paid Training – Paid training. Extensive training program will help ensure a seamless transition into an Insurance Agent position. 

    • Licensing Assistance – AAA will reimburse a portion of the costs of licensure.

    • Advancement Opportunities – Opportunity to advance to an Insurance Agent within the first 60 days. 

    • No Overhead Costs – W-2 structure with dedication space in a AAA branch.

    • Compensation – Generous commission structure with the ability to earn commission on every policy. 

    • Benefits – Medical, Dental, Vision, wellness program and more!

    • 401k Matching – $1 for $1 company match up to 4% of pay.

    • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan.

    • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.

    • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

    Summary:

    Insurance Associates serve our Members by selling Property & Casualty and Roadside Assistance insurance that meets the Member’s needs.

    Essential Functions

    • Uses sales techniques and product knowledge to identify customer-specific needs to generate new sales, retain existing insured’s and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.

    • Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Associate’s manager.

    • Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.

    • Consistently provides all Members with a sales and service experience that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.

    • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.

    • Responds to customer inquiries and requests relating to insurance products and membership.

    • Researches and resolves customer service issues. Often assists the insured in initiating the first notice of loss on claims.

     

    Education & Experience/Licenses & Certification

    • High school diploma or GED required. Bachelor's degree in a relevant field preferred.

    • 2 to 4 years of sales experience preferred.

    • Currently possesses, or has the ability to acquire unrestricted state issued license(s) required to place property and casualty insurance within twenty-one (21) calendar days of start date. Depending on start date,  active property and casualty license(s) may be required.

    #IA

                

    Apply Today

    Real Time Coordinator, Entry

    Clearfield, Utah

    We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    Essential Functions

    Allocates calls while balancing occupancy and meeting service level requirements

    Generates and distributes statistical reports for overall call center service levels to all levels of management

    Processes emails sent to the Workforce Management mailbox within 24 hours of receipt.

    Answers phone calls from supervisors/agents for assistance on same day exceptions

    Monitors agent activity and ensures schedule adherence.  Communicate with Line of Business leaders when agents are not in compliance

    Continuously monitors and tracks service levels for all lines of business for each half hour and makes recommendations or adjustments to staff and/or agents skills as needed

    Assists the Schedule and Forecast Analysts with weekly plans, additional hours and schedule change requests

    Knowledge/Skills/Abilities

    Ability to prioritize and balance simultaneous projects in a fast paced work environment

    Solid computer skills and knowledge of PC software applications used for word-processing and spreadsheets (e.g., Microsoft Word and Excel or equivalent google suite applications)

    Ability to work independently and as part of a team in a demanding environment

    Ability to quickly grasp a thorough knowledge of policies, procedures and service goals

    Solid communications skills both verbally and in written form

    Interpersonal skills and the ability to interact with employees, management and others in a professional and tactful manner

    Ability to maintain highly confidential information

    Education & Experience / Licenses & Certification

    High School Diploma, GED or equivalent required.  College education credits preferred.

    0 years experience in Workforce Management preferred.

    Work Environment/Physical Requirements

    Works in an office environment sitting at a desk, table or computer workstation for extended periods of time. May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 75-90 percent of the time spent on the job involves the use of a personal computer.

    Physical Demands:

    Requires sitting and standing for extended periods of time. Requires extensive use of a computer and repetitive hand movements in the performance of duties. Occasional lifting and carrying of material weighing up to 20 pounds may be required.

    Competency

    Decision Making (Entry)

    Adaptive Learning (Proficient)

    Drive and Initiative Entry)

    Quality Orientation (Proficient)

    Dealing with Ambiguity (Entry)

    Judgement  (Entry)

    Apply Today

    Service Advisor

    El Dorado Hills, California

    We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    External 

    At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.


     

    Why Work For Us?

    • Great Pay with the opportunity for increases when performance skill blocks are achieved

    • Benefits – Medical, Dental, Vision, wellness program and more!

    • 401k Matching – $1 for $1 company match up to 6% of pay

    • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan

    • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities

    • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members


     

    Summary  

     

    Essential Functions

    • Promptly meet and great all members/customers in a timely, and courteous manner.

    • Handle incoming telephone calls following the proper process.

    • Maintain the member/customer scheduling system at the facility.

    • Listen and offer the appropriate diagnostic, maintenance, or repair service that meets the member/customer’s needs.

    • Provide all members/customers with an estimated completion time, and keep them informed of any

    changes in the promised time.

    • Maintain proper communication with the service department. Provide accurate and detailed information to technicians to assist in diagnosis.

    • Handle minor member/customer concerns, turning over any unresolved issues to the General Manger for a quick resolution.

    • Follow all policies and procedures set forth by management.

    • Other duties as assigned.

     

    Knowledge/Skills/Abilities 

    • Excellent customer service skills, verbal communication, written communication, time management, leadership, and good listening skills

    • Frequently requires long working hours and will require some Saturday hours

    • Bilingual communication skills a plus
     

     

    Education & Experience/Licenses & Certification

    • High school diploma or equivalent. ASE certifications a plus.

    • Automotive service experience a plus but not required

    • Strong background delivering world class customer experiences
     


     

    Work Environment/Physical Requirements

    Works in an office environment sitting at a desk, table or computer workstation for extended periods of time.  May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

    Apply Today

    Manager, Club Owned Repair

    Vacaville, California

    We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    We are passionate about maintaining a diverse and inclusive workplace that reflects the people and culture of the communities we serve, and fostering an environment in which everyone can realize their full potential and grow without barriers. We celebrate our differences as they make us stronger and invigorate our workplace. We believe that each of us enriches our culture by contributing unique perspectives, valuable insights and key strengths. We want each of our Team Members to feel valued, respected and supported.  

    Why Work For Us?

    • Benefits – Medical, Dental, Vision, wellness program and more!

    • 401k Matching – $1 for $1 company match up to 6% of pay

    • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan

    • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities

    • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members


    Summary

    This role is responsible for the execution of Club-Owned Repair strategy.  Representing the brand to the marketplace, reinforcing the trust and integrity it represents.

    Essential Functions

    • Develops strategic and tactical plans for business expansion opportunities. This includes preparing annual budgets and business plans, additional financial, market and business analysis as needed.
    • Works closely with Emergency Road Service and AAA Managers to ensure effective support of repair operations.
    • In partnership with leadership, develop marketing campaigns, promotional copy and tracks success.
    • Collaboratively supports others lines of business to develop and coordinate opportunities to maximize COR’s exposure and supports cross-sell product opportunities.
    • Plans, recruits and selects the talent required to grow the business.
    • Conducts performance evaluation and performance management activities for employees.
    • Responsible for large vendor relationships and commercial business offers.

    Knowledge/Skills/abilities

    • Highly developed leadership skills, quantitative and analytical skills with a proven ability to make data-driven decisions
    • Ability to communicate effectively - verbal and written.
    • Strong change management skills and the ability to operate in an environment of ambiguity.
    • Ability to work cross-functionally across many business units and functions.
    • Financial management experience, proficient math skills and adept at statistical analysis.
    • Working knowledge of Microsoft Office products.

    Education & Experience/Licenses & Certification

    • 5+ years Industry experience in providing repair, maintenance, and/or emergency road services for passenger and/or commercial vehicles (preferred).
    • 5+ years management or leadership experience (Does not have to be in addition to 5+ years industry experience, above).
    • Bachelor's degree in related area or an equivalent combination of education and experience (preferred).
    • ASE Certification (preferred).
    • Knowledge of equipment/tool operation and diagnostic/repair procedures (preferred).
    • Ability to drive vehicles equipped with manual transmission (preferred).

    Work Environment/Physical Requirements

     

    Works outdoors at vehicle sites when servicing vehicles. Lifting and carrying tires and parts, weighing up to 50 pounds, several times a day; bending, kneeling and stooping as required for service calls. Works in all weather and all traffic conditions. Vehicle recovery sites may be wet, messy and hazardous.  Service Providers are required to provide a photograph for identification purposes.

    Apply Today

    Member Success Associate

    Clearfield, Utah

    We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    Summary

    Team Members at AAA have the opportunity to use their expertise and product knowledge to serve our Members on a daily basis. The retention team plays a critical role in ensuring our Members keep their accounts in good standing so their insurance coverage and emergency road service assistance is available when needed.

    Why Work For Us?

    • Training – You’ll attend a thorough, comprehensive, training program

    • Benefits – Medical, Dental, Vision, wellness program and more!

    • 401k Matching – $1 for $1 company match up to 6% of pay

    • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan

    • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities

    • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

    Essential Functions

    • Makes contact through calling and sending emails to members in an attempt to keep the products in good standing with AAA. 
    • Uses sales techniques and product knowledge to identify customer-specific needs to retain prospective and current Members with existing and additional products and services.
    • Follows established protocols for working retention lists, at-risk and delinquent accounts, and making contact by set time frames.  Ensures accurate and timely tracking is completed as required, including notating accounts with all customer interactions and actions taken.
    • Identifies process improvement opportunities, proposes solutions, and implements best practices.

    Knowledge and Skills

    • Effective verbal and written communication skills in the language(s) required for the role, as justified for business necessity
    • Knowledge of software applications including word processing, spreadsheets, browsers, and email
    • Knowledge of AAA products, services, and systems preferred
    • Ability to multitask in a fast-paced working environment
    • Ability to accept feedback and course correct as necessary
    • Bilingual communication skills preferred

    Education and Experience

    • High school diploma or GED required
    • One year sales, retention, or customer service experience
    • Acquires all unrestricted licenses required to sell Membership products in all states serviced by the Member Service Center at the time of hire or added thereafter, required within 60 calendar days of  (i) starting in the role, or (ii) expansion of the Member Service area
    Apply Today

    Insurance Sales Associate - Bilingual Spanish

    San Rafael, California

    We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    Why work for us?

    • Paid Training – Paid training. Extensive training program will help ensure a seamless transition into an Insurance Agent position. 
    • Licensing Assistance – AAA will reimburse a portion of the costs of licensure.
    • Advancement Opportunities – Opportunity to advance to an Insurance Agent within the first 60 days. 
    • No Overhead Costs – W-2 structure with dedication space in a AAA NCNU branch.
    • Compensation – Generous commission structure with the ability to earn commission on every policy. 
    • Benefits – Medical, Dental, Vision, wellness program and more!
    • 401k Matching – $1 for $1 company match up to 6% of pay.
    • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan.
    • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.
    • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

    Summary:

    Insurance Associates serve our Members by selling Property & Casualty and Roadside Assistance insurance that meets the Member’s needs.

    Essential Functions

    • Uses sales techniques and product knowledge to identify customer-specific needs to generate new sales, retain existing insured’s and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.
    • Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Associate’s manager.
    • Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.
    • Consistently provides all Members with a sales and service experience that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.
    • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.
    • Responds to customer inquiries and requests relating to insurance products and membership.
    • Researches and resolves customer service issues. Often assists the insured in initiating the first notice of loss on claims.

     

    Education & Experience/Licenses & Certification

    • High school diploma or GED required. Bachelor's degree in a relevant field preferred.

    • 2 to 4 years of sales experience preferred.

    • Currently possesses, or has the ability to acquire unrestricted state issued license(s) required to place property and casualty insurance within twenty-one (21) calendar days of start date. Depending on start date,  active property and casualty license(s) may be required.

    • Bilingual in Spanish required.

    #IA

    #LIS           

    Apply Today

    Insurance Sales Associate

    Redwood City, California

    We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    Why work for us?

    • Paid Training – Paid training. Extensive training program will help ensure a seamless transition into an Insurance Agent position. 
    • Licensing Assistance – AAA will reimburse a portion of the costs of licensure.
    • Advancement Opportunities – Opportunity to advance to an Insurance Agent within the first 60 days. 
    • No Overhead Costs – W-2 structure with dedication space in a AAA NCNU branch.
    • Compensation – Generous commission structure with the ability to earn commission on every policy. 
    • Benefits – Medical, Dental, Vision, wellness program and more!
    • 401k Matching – $1 for $1 company match up to 6% of pay.
    • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan.
    • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.
    • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

    Summary:

    Insurance Associates serve our Members by selling Property & Casualty and Roadside Assistance insurance that meets the Member’s needs.

    Essential Functions

    • Uses sales techniques and product knowledge to identify customer-specific needs to generate new sales, retain existing insured’s and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.
    • Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Associate’s manager.
    • Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.
    • Consistently provides all Members with a sales and service experience that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.
    • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.
    • Responds to customer inquiries and requests relating to insurance products and membership.
    • Researches and resolves customer service issues. Often assists the insured in initiating the first notice of loss on claims.

     

    Education & Experience/Licenses & Certification

    • High school diploma or GED required. Bachelor's degree in a relevant field preferred.

    • 2 to 4 years of sales experience preferred.

    • Currently possesses, or has the ability to acquire unrestricted state issued license(s) required to place property and casualty insurance within twenty-one (21) calendar days of start date. Depending on start date,  active property and casualty license(s) may be required.

    #IA

                

    Apply Today

    General Service Technician

    Petaluma, California

    We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    Job Responsibilities:

    • Performs oil changes and lubrication service for member and nonmember vehicles.

    • Performs tire repairs and installation service for member and nonmember vehicles.

    • Performs other minor repairs as assigned by Lead Tech or Service Advisor, according to their abilities.

    • Assist upper level technicians as needed and for experience.

    • Test drives vehicles when practical for any/all performance or drivability concerns before performing work

      • Exception: when unsafe or vehicle not drivable

      • Retest drives after repairs completed to verify that repair solved defined problems

    • Maintains clean and safe work environment; cleans spills and debris immediately to reduce hazards

    • Maintain company provided equipment and machinery

    • Follows company and industry safety rules and regulations

    • Reports all unsafe conditions to supervisor including but not limited to lifts, overhead doors, and equipment

    • Attends all required training, seeks additional training to maintain and increase effectiveness

    • Keeps up to date on industry trends and repair procedures. 

    • Attends and successfully completes at least 12 hours of continuing auto repair training per year sponsored and/or provided by the club. 

    • Maintains customer vehicles in regard to cleanliness and does not tune or otherwise adjust any controls within the vehicle.

    • Verifies as soon as practicable that parts ordered for the vehicle assigned to them are correct.

    • Performs all repairs according to MAP (Motorist Assurance Program), OEM (Original Equipment Manufacturers) or accepted industry standard.

    • Performs digital inspection and documents to their full potential. Notates all pertinent information into the shop inspection or management system, attaches all photos or videos to illustrate repairs or needs to the inspection. 

    • Assures all comeback related repairs are prioritized as directed by manager or lead. 

    • Communicates effectively as necessary with manager, service advisors and other technicians to contribute to the overall performance of the location 

    • Responsible for the safety and accuracy of all repairs made and or systems inspected to assure vehicle is as safe or more safe condition as was prior to work commencing

    • Performs other related duties as assigned.

    • Note: May require travel to different locations on an as needed basis


     

    Knowledge/Skills/Abilities

    • Effective verbal and written communication skills in the language(s) required for the role, as justified for business necessity

    • Effective organization, interpersonal and negotiation skills

    • Ability to work scheduled hours as necessitated by business need

    • Math and computer skills with experience using software applications including word processing, spreadsheets, browsers, and email

    • Member service focus

    • Automotive/mechanical background

    • Ability to drive vehicles equipped with manual transmission

    • Knowledge of equipment/tool operation and diagnostic/repair procedures

    • Maintains 20% productivity measured by hours worked/hours flagged


     

    Education & Experience/ Licenses & Certifications

    • High School diploma or equivalent certification (GED)

    • Valid driver license and acceptable driving record

    • Six months experience in general repair, lube services and or tire shop

    Work Environment/Physical Requirements

    • Ability to lift and or carry up to 50lbs

    • Standing, bending, kneeling, pushing, reaching, lifting, climbing ladders

    • Exposure to loud noises

    Apply Today

    Fleet Technician

    Las Vegas, Nevada

    We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.


     

    Why Work For Us?

    • Great Pay - with the opportunity for increases when performance skill blocks are achieved

    • Training – You’ll attend a thorough, comprehensive, training program

    • Benefits – Medical, Dental, Vision, wellness program and more!

    • 401k Matching – $1 for $1 company match up to 6% of pay

    • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan

    • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities

    • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members


     

    Summary  

     

    Essential Functions

    • Performs vehicle inspections, oil changes, and other routine maintenance related services.
    • Performs vehicle repairs such as, brake services, tune-ups, timing belt services, air conditioning inspection and repair.
    • Interprets and completes work orders and related documentation assigned by shop manager.
    • Documents include, but are not limited to, parts, requisitions, diagnostics reports, inspection forms and recommendations.
    • Assists other technicians as assigned.
    • Maintains clean and orderly work area.
    • Returns shop supplied equipment to proper locations, ready for other technicians to use.
    • Perform smog inspections as required.

     

    Knowledge/Skills/Abilities 

     

    • Clear and proficient verbal and written communication even under pressure.

    • Common knowledge of vehicle components and the common reasons for vehicle failure.

    • Demonstrates problem solving and listening skills to evaluate member safety as well as the ability. to discern safety issues and respond appropriately.

     

    Education & Experience/Licenses & Certification

     

    • High school diploma or equivalent

    • Automotive trade school certification or equivalent experience

    • California Smog License

    • Valid Automobile Operator’s License

    • 3 – 5 years Experience in inspecting and repairing cars and light trucks

    • ASE certified in L1 and at least 4 other areas

    • EPA Clean Air Act License #609 (for air conditioning diagnostics and repair)

    Work Environment/Physical Requirements

    Works outdoors at vehicle sites when servicing vehicles. Lifting and carrying tires and parts, weighing up to 50 pounds, several times a day; bending, kneeling and stooping as required for service calls. Works in all weather and all traffic conditions. Vehicle recovery sites may be wet, messy and hazardous.  Service Providers are required to provide a photograph for identification purposes.

    #AUTO

    Apply Today

    Insurance Sales Associate

    Daly City, California

    We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    Why work for us?

    • Paid Training – Paid training. Extensive training program will help ensure a seamless transition into an Insurance Agent position. 
    • Licensing Assistance – AAA will reimburse a portion of the costs of licensure.
    • Advancement Opportunities – Opportunity to advance to an Insurance Agent within the first 60 days. 
    • No Overhead Costs – W-2 structure with dedication space in a AAA NCNU branch.
    • Compensation – Generous commission structure with the ability to earn commission on every policy. 
    • Benefits – Medical, Dental, Vision, wellness program and more!
    • 401k Matching – $1 for $1 company match up to 6% of pay.
    • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan.
    • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.
    • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

    Summary:

    Insurance Associates serve our Members by selling Property & Casualty and Roadside Assistance insurance that meets the Member’s needs.

    Essential Functions

    • Uses sales techniques and product knowledge to identify customer-specific needs to generate new sales, retain existing insured’s and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.
    • Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Associate’s manager.
    • Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.
    • Consistently provides all Members with a sales and service experience that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.
    • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.
    • Responds to customer inquiries and requests relating to insurance products and membership.
    • Researches and resolves customer service issues. Often assists the insured in initiating the first notice of loss on claims.

     

    Education & Experience/Licenses & Certification

    • High school diploma or GED required. Bachelor's degree in a relevant field preferred.

    • 2 to 4 years of sales experience preferred.

    • Currently possesses, or has the ability to acquire unrestricted state issued license(s) required to place property and casualty insurance within twenty-one (21) calendar days of start date. Depending on start date,  active property and casualty license(s) may be required.

    #IA     

    Apply Today

    Marketing Analytics Analyst

    Berkeley, California

    We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    At A3 Labs we come to work to dream, design and define how we will live and move into the future. We exist to harness these forces for the benefit of Members and future generations, humanizing disruptive change for the betterment of the communities we serve. We’re looking for bright, passionate, and collaborative people to join our tight-knit team as we innovate in the spirit of service.

    Why Work For Us?

    Impact. Lead the charge in mobility as a service movement and enable people’s lives to improve through the sharing economy. Leverage the best of an established 115 year-old not for profit combined with start-up speed and agility to create real and meaningful impact.

    Recognition. We offer a competitive total compensation package including base salary, annual performance bonuses, benefits, and 401(k) Company match with additional discretionary contribution potential.

    Lifestyle. We do honorable work, and we practice our values: humility, integrity, teamwork, and service. You’ll have the security of a larger organization but you’ll move at startup speed.

    Summary
    The Marketing Analytics Analyst will work directly with the Manager of Product Marketing to support the marketing analytics for the Car Subscription venture.

    Essential Functions

    • Collect and refine data from internal partners to use in analytical analysis

    • Utilize data to run internal marketing models on monthly basis and share monthly insights with product owners

    • Run deep dive and ad-hoc analyses for product owners on as-needed basis

    • Drive omni channel strategy through holistic, cross-channel analyses

    • Drive data and modeling technological advancements to improve level and efficiency of analyses as well as hygiene

    • Serve as primary contact for questions related to internal marketing model

    Knowledge/Skills/Abilities

    • Ability to clearly deliver insights and findings

    • Ability to integrate multiple data sources into a single narrative

    • Strong presentation skills

    • Prior experience using data analysis tools required (SPSS, SAS, etc.)

    • Prior experience using business intelligence tools strongly preferred (Workday, SAP Business Objects, etc.)

    • Prior experience using data visualization tools preferred (Tableau, Power BI, etc.)

    Education & Experience/Licenses & Certification

    • Bachelors Degree

    • 2+ years experience in consumer marketing analytics

    Apply Today

    Insurance Sales Associate

    Modesto, California

    We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    Why work for us?

    • Paid Training – Paid training. Extensive training program will help ensure a seamless transition into an Insurance Agent position. 
    • Licensing Assistance – AAA will reimburse a portion of the costs of licensure.
    • Advancement Opportunities – Opportunity to advance to an Insurance Agent within the first 60 days. 
    • No Overhead Costs – W-2 structure with dedication space in a AAA NCNU branch.
    • Compensation – Generous commission structure with the ability to earn commission on every policy. 
    • Benefits – Medical, Dental, Vision, wellness program and more!
    • 401k Matching – $1 for $1 company match up to 6% of pay.
    • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan.
    • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.
    • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

    Summary:

    Insurance Associates serve our Members by selling Property & Casualty and Roadside Assistance insurance that meets the Member’s needs.

    Essential Functions

    • Uses sales techniques and product knowledge to identify customer-specific needs to generate new sales, retain existing insured’s and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.
    • Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Associate’s manager.
    • Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.
    • Consistently provides all Members with a sales and service experience that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.
    • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.
    • Responds to customer inquiries and requests relating to insurance products and membership.
    • Researches and resolves customer service issues. Often assists the insured in initiating the first notice of loss on claims.

     

    Education & Experience/Licenses & Certification

    • High school diploma or GED required. Bachelor's degree in a relevant field preferred.

    • 2 to 4 years of sales experience preferred.

    • Currently possesses, or has the ability to acquire unrestricted state issued license(s) required to place property and casualty insurance within twenty-one (21) calendar days of start date. Depending on start date,  active property and casualty license(s) may be required.

    #IA

                

    Apply Today

    Automotive Technician/Certified Automotive Technician/Automotive Mechanic

    Peoria, Arizona

    We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    Why Work With Us!

    • 12 Valley locations and 2 Tucson locations,
    • Sign on Bonus - $2,500
    • Great Pay – Up to $35hr, Hourly Pay, Wrench Rate with bonus and incentive plans
    • Exceptional benefits within 30 days of hire, with employee contribution to medical/Dental/Vision premiums
    • 401K Matching $1 to $1 up to 4% annually
    • Annual bonus and Merit increases
    • 15 Paid Days off and no Sunday work hours (20 days after 1 year)
    • Tuition reimbursement for additional ASE Certifications
    • Clean well equipped shops with high car count
    • A free AAA Membership and numerous employee discounts

    Job Responsibilities:

    • Performs work that is indicated on Approved Repair Orders.

    • Performs only needed and or customer requested services on vehicles. 

    • Performs all repairs according to MAP (Motorist Assurance Program), OEM (Original Equipment Manufacturers) or accepted industry standard procedures

    • Assures all repairs are for the benefit of the member/customer. 

    • Test drives all vehicles when practical for any/all performance or drivability concerns before performing work

      • Exception: when unsafe or vehicle not drivable

      • Retest drives after repairs completed to verify that repair solved defined problems

    • Maintains clean and safe work environment; cleans spills and debris immediately to reduce hazards

    • Maintain company provided equipment and machinery

    • Follows company and industry safety rules and regulations

    • Reports all unsafe conditions to supervisor including but not limited to lifts, overhead doors, and equipment

    • Attends all required training, seeks additional training to maintain and increase effectiveness

    • Keeps up to date on industry trends and repair procedures. 

    • Attends and successfully completes at least 24 hours of continuing auto repair training per year sponsored and/or provided by the club. 

    • Maintains customer vehicles in regard to cleanliness and does not tune or otherwise adjust any controls within the vehicle.

    • Verifies as soon as practicable that parts ordered for the vehicle assigned to them are correct.

    • Performs digital inspection and documents to their full potential. Notates all pertinent information into the shop inspection or management system, attaches all photos or videos to illustrate repairs or needs to the inspection. 

    • Assures all comeback related repairs are prioritized as directed by manager or lead. 

    • Communicates effectively as necessary with manager, service advisors and other technicians to contribute to the overall performance of the location 

    • Responsible for the safety and accuracy of all repairs made and or systems inspected to assure vehicle is as safe or more safe condition as was prior to work commencing

    • Performs other related duties as assigned.

    • Note: May require travel to different locations on an as needed basis

    Knowledge/Skills/Abilities

    • Effective verbal and written communication skills in the language(s) required for the role, as justified for business necessity

    • Effective organization, interpersonal and negotiation skills

    • Ability to work scheduled hours as necessitated by business need

    • Math and computer skills with experience using software applications including word processing, browsers, and email

    • Member service focus

    • Ability to drive vehicles equipped with manual transmission

    • Knowledge of equipment/tool operation and diagnostic/repair procedures

    • Maintains 100% productivity as measured by dividing hours worked by labor hours flagged

    Education & Experience/ Licenses & Certifications

    • High School diploma or equivalent certification (GED)

    • Valid driver license and acceptable driving record

    • At least four  years experience as an automobile technician 

    • ASE Master Tech with L1 certification level or equivalent OEM certifications and fulfills ASE requirement within one year of hire. .

    • Smog Repair and Testing Certification preferred (CA only)

    Work Environment/Physical Requirements

    • Ability to lift and or carry up to 50lbs

    • Standing, bending, kneeling, pushing, reaching, lifting, climbing ladders

    • Exposure to loud noises

    #MCC

    Apply Today

    Lube Technician

    Mesa, Arizona

    We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    Why Work With Us!

    • 12 Valley locations and 2 Tucson locations,
    • Exceptional benefits within 30 days of hire, with employee contribution to Medical/Dental/Vision premiums
    • 401K Matching $1 to $1 up to 4% annually
    • Annual bonus and Merit increases
    • 15 Paid Days off and no Sunday work hours (20 days after 1 year)
    • Tuition reimbursement for ASE Certifications
    • Clean well equipped shops with high car count
    • A free AAA Membership and numerous employee discounts

    Job Responsibilities:

    • Performs oil changes and lubrication service for member and nonmember vehicles.

    • Performs tire repairs and installation service for member and nonmember vehicles.

    • Performs other minor repairs as assigned by Lead Tech or Service Advisor, according to their abilities.

    • Assist upper level technicians as needed and for experience.

    • Test drives vehicles when practical for any/all performance or drivability concerns before performing work

    • Exception: when unsafe or vehicle not drivable

    • Retest drives after repairs completed to verify that repair solved defined problems
    • Maintains clean and safe work environment; cleans spills and debris immediately to reduce hazards

    • Maintain company provided equipment and machinery

    • Follows company and industry safety rules and regulations

    • Reports all unsafe conditions to supervisor including but not limited to lifts, overhead doors, and equipment

    • Attends all required training, seeks additional training to maintain and increase effectiveness

    • Keeps up to date on industry trends and repair procedures. 

    • Attends and successfully completes at least 12 hours of continuing auto repair training per year sponsored and/or provided by the club. 

    • Maintains customer vehicles in regard to cleanliness and does not tune or otherwise adjust any controls within the vehicle.

    • Verifies as soon as practicable that parts ordered for the vehicle assigned to them are correct.

    • Performs all repairs according to MAP (Motorist Assurance Program), OEM (Original Equipment Manufacturers) or accepted industry standard.

    • Performs digital inspection and documents to their full potential. Notates all pertinent information into the shop inspection or management system, attaches all photos or videos to illustrate repairs or needs to the inspection. 

    • Assures all comeback related repairs are prioritized as directed by manager or lead. 

    • Communicates effectively as necessary with manager, service advisors and other technicians to contribute to the overall performance of the location 

    • Responsible for the safety and accuracy of all repairs made and or systems inspected to assure vehicle is as safe or more safe condition as was prior to work commencing

    • Performs other related duties as assigned.

    • Note: May require travel to different locations on an as needed basis


     

    Knowledge/Skills/Abilities

    • Effective verbal and written communication skills in the language(s) required for the role, as justified for business necessity

    • Effective organization, interpersonal and negotiation skills

    • Ability to work scheduled hours as necessitated by business need

    • Math and computer skills with experience using software applications including word processing, spreadsheets, browsers, and email

    • Member service focus

    • Automotive/mechanical background

    • Ability to drive vehicles equipped with manual transmission

    • Knowledge of equipment/tool operation and diagnostic/repair procedures

    • Maintains 20% productivity measured by hours worked/hours flagged

    Education & Experience/ Licenses & Certifications

    • High School diploma or equivalent certification (GED)

    • Valid driver license and acceptable driving record

    • Six months experience in general repair, lube services and or tire shop

    Work Environment/Physical Requirements

    • Ability to lift and or carry up to 50lbs

    • Standing, bending, kneeling, pushing, reaching, lifting, climbing ladders

    • Exposure to loud noises

    #MCC

    Apply Today

    Insurance Sales Associate

    Reno, Nevada

    We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    Why work for us?

    • Paid Training – Paid training. Extensive training program will help ensure a seamless transition into an Insurance Agent position. 
    • Licensing Assistance – AAA will reimburse a portion of the costs of licensure.
    • Advancement Opportunities – Opportunity to advance to an Insurance Agent within the first 60 days. 
    • No Overhead Costs – W-2 structure with dedication space in a AAA NCNU branch.
    • Compensation – Generous commission structure with the ability to earn commission on every policy. 
    • Benefits – Medical, Dental, Vision, wellness program and more!
    • 401k Matching – $1 for $1 company match up to 6% of pay.
    • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan.
    • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.
    • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

    Summary:

    Insurance Associates serve our Members by selling Property & Casualty and Roadside Assistance insurance that meets the Member’s needs.

    Essential Functions

    • Uses sales techniques and product knowledge to identify customer-specific needs to generate new sales, retain existing insured’s and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.
    • Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Associate’s manager.
    • Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.
    • Consistently provides all Members with a sales and service experience that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.
    • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.
    • Responds to customer inquiries and requests relating to insurance products and membership.
    • Researches and resolves customer service issues. Often assists the insured in initiating the first notice of loss on claims.

     

    Education & Experience/Licenses & Certification

    • High school diploma or GED required. Bachelor's degree in a relevant field preferred.

    • 2 to 4 years of sales experience preferred.

    • Currently possesses, or has the ability to acquire unrestricted state issued license(s) required to place property and casualty insurance within twenty-one (21) calendar days of start date. Depending on start date,  active property and casualty license(s) may be required.

    #IA

                

    Apply Today

    Customer Service Representative

    Tempe, Arizona

    We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    AAA recently acquired SAFE Security, the 11th largest smart home security company in the United States, with the vision to become the most trusted brand in this industry.  With your help, we aspire to provide the same peace of mind at home as we have provided on the roads for the last 100 years.    

     

    AAA Smart Home Customer Experience Team is growing and has an immediate need for passionate, energetic, customer-focused team members with a positive attitude to join our customer support environment. If you are passionate about helping others, have a strong sense of empathy, enjoy a fast paced environment, have the gift of listening and problem solving, then we want you to consider joining our amazing team!

    WHY WORK FOR US?

    • Great Pay - $16.00/hour

    • Career Growth - We offer a leadership development program where you can be promoted as early as 6 months with a pay increase

    • Training – You’ll attend a thorough, comprehensive 2 week training program

    • Benefits – Medical, Dental, Vision, wellness program and more!

    • 401k Matching

    • Paid Time Off – Ten hours per month, nine holidays annually

    • Collaborative Environment – AAA Smart Home will value your contribution to providing exceptional service to our members

    Job Description

    Essential Functions:

    • Operate automatic call distribution (ACD) telephone set and PC Windows-based applications, to accurately receive record and respond to Members’ requests
    • Properly answer and accurately process incoming telephone calls regarding service and other related areas, while demonstrating a pleasant and professional telephone manner. Take action, as necessary, to appropriately respond to a Member's needs and concerns
    • Listen and probe for additional information as necessary.  Make sound decisions concerning the prioritization of service (e.g., safety concern, extreme hardship to Member)
    • Identify situations that require special handling and coordinate with appropriate unit as necessary.
    • Accurately enter information, comments and complaints regarding Members’ needs, including any special service considerations, in the system application. Forward complaint information to appropriate support for follow-up
    • Process credit card and member billing transaction via available applications
    • Suggest cross-selling opportunities that will enhance Member's experience; promote related programs as required by the Member’s individual situation

    Knowledge/Skills/Abilities

    • Clear verbal and written communications.

    • Basic mathematical, typing (35 wpm minimum), computer (basic usage and functions) and data entry skills

    • General awareness of AAA products, and services

    • Passion for customer service

    • Ability to navigate through navigation system (Google Maps)

    • Ability to respond to customer inquiries and interact with others at a level normally acquired through the completion of a high school diploma or equivalent and two (2) years of customer service experience (preferred)

    • Effective analytical, written and oral communication skills to enable accurate completion of assignments, proper handling of problem situations and constructive interaction with others

    • Ability to work overtime and/or holidays as necessitated by business and/or weather conditions.

    • Ability to identify customer needs and recommend solutions

    • Able to work weekends

    Education & Experience / Licenses & Certification

    • High School diploma or equivalent required, college education credits preferred

    • 6 months – 2 years prior customer service experience, retail or banking is preferred

    • Bi-Lingual Spanish preferred

    #SAFE

    Apply Today

    ERS Automotive Field Representative I

    Phoenix, Arizona

    We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    Why Work For Us?

    • Great Pay - with the opportunity for increases when performance skill blocks are achieved

    • Training – You’ll attend a thorough, comprehensive, training program

    • Benefits – Medical, Dental, Vision, wellness program and more!

    • 401k Matching – $1 for $1 company match up to 6% of pay

    • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan

    • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities

    • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members


     

    Summary:

    Our ERS Automotive Field Representative (AFR) is responsible for oversight and management of contract service providers within their assigned territory of the Emergency Road Service organization, whose primary focus is to maintain or improve upon service delivery while managing expense. Will serve as trusted advisor to Service Providers, with the ability to influence the behavior of those providers who are contracted, or wish to be contracted, with
    AAA. Provide guidance, support, and dispute resolution management and deliver business advice to contracted facilities of diverse scope and complexity. Using business knowledge, industry expertise and consulting expertise you will assist providers in delivering an outstanding Member Experience and improving performance in imaginative ways. Works and collaborates with others on the ERS team and related departments in either a lead or support role as business needs demand.



    Essential Functions
    • Regional accountability includes up to 50 contract stations, 300 technicians with a combined annual spend of $20,000,000.
    • Responsible for quality assurance of contractor provided services, as well as compliance with contractual obligations, standards and regulatory requirements, including required training for drivers and battery technicians.  Ensures operational standards at or above Club or AAA National Standards.
    • Responsible for resolution of escalated member complaints, compliments and other incidents.
    • Develop and implement communication plans for the assigned region and contract providers.
    • Serve as trusted advisor and consultant to influence the behavior of those who do not work for you by demonstrating credibility, confidence, and authority.
    • Conduct data-focused conversations, making the case quantitatively and qualitatively. Use Excel-generated charts and other tools to communicate incentives and results to Service Providers in the most compelling way. “Tell and show why”.
    • Demonstrate and inform about the most effective ways owners, front-line roadside technicians and other contractor staff can interact with AAA members, using various techniques and tools, but without providing direction to service provider staff that would conflict with our independent contractor relationship.
    • Consult with Service Providers on setting up and running formal Performance Management Systems for front-line roadside technicians, including data-based feedback and qualitative coaching, incentives, and recognition.
    • Demonstrate to Service Providers how to observe and coach front-line roadside technicians on the AAA member interaction.
    • Coordinates efforts to gather and share best practices among assigned providers.
    • Consult with Service Providers on technical business essentials. Refer Service Providers to outsourced learning and expertise for increasing the sophistication of their financial tools and practices, including recruiting and hiring practices, payroll, health insurance and workers comp, working with accounting/bookkeeping, and strategic planning skills.
    • Cross support other AFRs as needed, including coverage for PTO or as otherwise needed for extended absence or between assignment of personnel.
    • Utilize current recruitment tools and processes to recruit ERS providers to ensure each assigned territory is adequately serviced to respond to members' service requests.


    Knowledge/Skills/Abilities
    • Capability to utilize all business analysis and documentation tools and techniques commonly in use within the enterprise.
    • Extensive customer service experience with customer service orientation, ideally in a “business to business” service industry environment
    • Demonstrated collaboration skills to enable working effectively with others within the NCNU team, contractor network and other stakeholders
    • Proficient in the use and development of operational / product / financial concepts as they apply to business unit and AAA
    • Effective at problem solving and developing solutions
    • Advanced interpersonal and inter-departmental communication skills
    • Understanding and appreciation of AAA business strategy
    • Understanding of the use and development of service provider operational models and related reporting software
    • Understanding of the use and troubleshooting for specialized software used in the AAA footprint
    • Understanding and/or experience with 24/7 service industry environment
    • Excellent presentation and public speaking abilities
    • Advanced organizational skills, able to work effectively with multiple and competing priorities
    • Strong mathematical and business writing skills
    • Strong time management skills
    • Strong contract negotiation skills
    • Proficiency in Microsoft Office systems

      Advanced skills with Excel including V-lookups and Pivot Tables


    Education & Experience / Licenses & Certification
    • Bachelor's degree in related area or an equivalent combination of education and experience
    • 2 to 4 years’ regional management, multi-site operational or business consulting experience
    • 2 to 4 years’ experience and understanding of one or more of the following: Data Analytics, Business Consulting, Automotive Industry, 24/7 service industry, business to business relationship management, or high performance customer service delivery
    • Current valid drivers’ license in state of residence


    Work Environment
    Work typically requires 1-8 hours driving each work day, meeting on site with providers, talking on phone, using computer, working from home office and working from company site when practical and available (branch office or Walnut Creek, CA headquarters).  Overnight travel may be required for regular duties and meetings.  Approximately 20-30 percent of the time spent on the job involves the use of a personal computer.

     

     

    Apply Today

    Manager, Club Owned Repair

    Rocklin, California

    We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    We are passionate about maintaining a diverse and inclusive workplace that reflects the people and culture of the communities we serve, and fostering an environment in which everyone can realize their full potential and grow without barriers. We celebrate our differences as they make us stronger and invigorate our workplace. We believe that each of us enriches our culture by contributing unique perspectives, valuable insights and key strengths. We want each of our Team Members to feel valued, respected and supported.  

    Why Work For Us?

    • Benefits – Medical, Dental, Vision, wellness program and more!

    • 401k Matching – $1 for $1 company match up to 6% of pay

    • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan

    • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities

    • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members


    Summary

    This role is responsible for the execution of Club-Owned Repair strategy.  Representing the brand to the marketplace, reinforcing the trust and integrity it represents.

    Essential Functions

    • Develops strategic and tactical plans for business expansion opportunities. This includes preparing annual budgets and business plans, additional financial, market and business analysis as needed.
    • Works closely with Emergency Road Service and AAA Managers to ensure effective support of repair operations.
    • In partnership with leadership, develop marketing campaigns, promotional copy and tracks success.
    • Collaboratively supports others lines of business to develop and coordinate opportunities to maximize COR’s exposure and supports cross-sell product opportunities.
    • Plans, recruits and selects the talent required to grow the business.
    • Conducts performance evaluation and performance management activities for employees.
    • Responsible for large vendor relationships and commercial business offers.

    Knowledge/Skills/abilities

    • Highly developed leadership skills, quantitative and analytical skills with a proven ability to make data-driven decisions
    • Ability to communicate effectively - verbal and written.
    • Strong change management skills and the ability to operate in an environment of ambiguity.
    • Ability to work cross-functionally across many business units and functions.
    • Financial management experience, proficient math skills and adept at statistical analysis.
    • Working knowledge of Microsoft Office products.

    Education & Experience/Licenses & Certification

    • 5+ years Industry experience in providing repair, maintenance, and/or emergency road services for passenger and/or commercial vehicles (preferred).
    • 5+ years management or leadership experience (Does not have to be in addition to 5+ years industry experience, above).
    • Bachelor's degree in related area or an equivalent combination of education and experience (preferred).
    • ASE Certification (preferred).
    • Knowledge of equipment/tool operation and diagnostic/repair procedures (preferred).
    • Ability to drive vehicles equipped with manual transmission (preferred).

    Work Environment/Physical Requirements

     

    Works outdoors at vehicle sites when servicing vehicles. Lifting and carrying tires and parts, weighing up to 50 pounds, several times a day; bending, kneeling and stooping as required for service calls. Works in all weather and all traffic conditions. Vehicle recovery sites may be wet, messy and hazardous.  Service Providers are required to provide a photograph for identification purposes.

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    Director of Commercial Sales

    Tempe, Arizona

    We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    AAA recently acquired SAFE Security, the 11th largest smart home security company in the United States, with the vision to become the most trusted brand in this industry.  With your help, we aspire to provide the same peace of mind at home as we have provided on the roads for the last 100 years.

    This position is responsible for driving top line sales revenue to meet company goals and objectives. To develop a professional sales team that matches the AAA brand and member experience expectations. Create sales and vertical market initiatives and then monitor and execute the plan. Position is responsible for revenue generation for all Commercial departments. Position will create, develop and maintain key accounts in order to maximize opportunities for revenue.

    RESPONSIBILITIES/JOB DUTIES:

    • Prospecting and opening doors for and with the salespeople within our target markets.

    • Teach and work with sales reps on how to prospect, set appointments, and close business.

    • Manage sales team through activity based management.

    • Review and uncover business opportunities within target markets

    • Instructing on how to overcome sales objections

    • Out in the field working with the sales team, leading by example

    • Build and develop a department culture through hiring, leading, coaching and training.

    • Develop and grow best in class sales team and maximize their revenue production.

    • Business develop through creating partnerships.

    Why work for us?
    • Job Stability - Collaborative Environment
    • Great Benefits - Medical/Dental/Vision
    • Retirement - 401k matching up to 3%
    • Work/Life Balance - PTO 3 Weeks + 9 paid holidays

    Monitor dash board information for Key Performance Indicators ( KPI’s)

    • Revenue proposed by salesperson, by revenue category

    • Develop sales and market strategies.

    • Review and negotiate subcontractor or customer legal agreements. Coordinate with AAA in-house legal team for adds, changes and deletions

    • Budget/Plan Forecast and P&L Management (marketing and sales budget)

    KNOWLEDGE AND SKILLS:

    • Leadership – Experience recruiting, building, training and inspiring a professional sales team

    • Development of 1-2 year sales/marketing strategy and business plans

    • Sales Management experience running a sales team (preferred)

    • Familiar with developing sales compensation plans that drive sales to meet corporate goals and objectives

    • Departmental Budget and P&L Management (desired)

    • Computer proficient in Word, Excel, PowerPoint and Google Suite (required)

    • Ability to call on executive level prospects, develop partnerships and close business

    • 4 years of outside sales experience (preferred)

    • 3 years of sales management experience

    • Industry Experience  – familiar with commercial fire alarm, security, CCTV, Access Control and Guard/Patrol (preferred)

    EDUCATION, KNOWLEDGE, SKILLS, COMPETENCIES, CERTIFICATIONS/LICENSES:

    • Ability to develop, present and clearly communicate monthly reports and sales initiatives.

    • Must be familiar with developing excel or Google Sheet tracking metrics and formulas

    • Good verbal and written communication skills

    • Contract negotiation skills

    • Highly organized and ability to self-manage timelines of all projects, sales initiatives and team deliverables

    • College Degree

    SUPERVISORY RESPONSIBILITIES:

    • Supervision of (8) commercial sales rep

    • Monitor daily sales activities and results through established sales metrics

    • Prepare for weekly sales meeting and individual one on one development meeting

    #SAFE

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