Careers

Join our team of change makers

We’re looking for bright, passionate, and collaborative people to join
our tight-knit team as we innovate in the spirit of service. If this
sounds like you, let’s talk. Email us at careers@a3ventures.co.

Tow Truck Drivers Neded

Concord, California

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Why Work For Us?

Great Pay- $21.85 hourly with the potential to make up to $1,300 per month with quality and productivity incentives!
Training – You’ll attend a thorough, comprehensive, training program
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Paid Time Off- Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Essential Functions

Driving and operating a service vehicle (i.e. flat tire changes, lock-out, fuel delivery services, etc.)
On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving
Leverages sales skills for offering products and services from AAA to member during service interaction
Utilizing on-board computer, radio communications, and mapping systems
Completion of daily paperwork (i.e. call-logs, battery invoices, cash receipts, etc.)

Knowledge/Skills/Abilities

Clear and proficient verbal and written communication even under pressure
Common knowledge of vehicle components and the common reasons for vehicle failure
Demonstrates problem solving and listening skills to evaluate member safety as well as the ability to discern safety issues and respond appropriately
Ability to drive a manual/automatic shift vehicle

Education & Experience/Licenses & Certification

Two (2) years of experience in a customer contact role
Education and training. I.E.: AAA Compliance Training, RPST,TSAAC, Lock-out, PSP, Battery Service Training
Vocational technical automotive training/certification or equivalent experience (preferred)
ASE (Automotive Service Excellence) certification(preferred)

Work Environment/Physical Requirements

Works outdoors at vehicle sites when servicing vehicles. Lifting and carrying tires and parts, weighing up to 50 pounds, several times a day; bending, kneeling and stooping as required for service calls. Works in all weather and all traffic conditions. Vehicle recovery sites may be wet, messy and hazardous. Service Providers are required to provide a photograph for identification purposes.

#GAB

Apply Today

Lube and Tire Technician

Petaluma, California

Why Work With Us:

Check out the benefits!

Exceptional benefits within 30 days of hire, with employer contribution to medical/Dental/Vision premiums
401K Matching $1 to $1 up to 6% annually
15 Paid Days off (20 days after 1 year) + 9 paid holidays, some Saturdays and no Sundays
Opportunities for growth
Tuition reimbursement for automotive education and ASE Certifications
Clean well equipped shops with state of the art equipment and consistent car count
A free AAA Membership and numerous employee discounts

Job Responsibilities:

Performs oil changes and lubrication service for member and nonmember vehicles.
Performs tire repairs and installation service for member and nonmember vehicles.
Performs other minor repairs as assigned by Lead Tech or Service Advisor, according to their abilities.
Assist upper level technicians as needed and for experience.
Test drives vehicles when practical for any/all performance or drivability concerns before performing work
- Exception: when unsafe or vehicle not drivable
- Retest drives after repairs completed to verify that repair solved defined problems
Maintains clean and safe work environment; cleans spills and debris immediately to reduce hazards
Maintain company provided equipment and machinery
Follows company and industry safety rules and regulations
Reports all unsafe conditions to supervisor including but not limited to lifts, overhead doors, and equipment
Attends all required training, seeks additional training to maintain and increase effectiveness
Keeps up to date on industry trends and repair procedures.
Attends and successfully completes at least 12 hours of continuing auto repair training per year sponsored and/or provided by the club.
Maintains customer vehicles in regard to cleanliness and does not tune or otherwise adjust any controls within the vehicle.
Verifies as soon as practicable that parts ordered for the vehicle assigned to them are correct.
Performs all repairs according to MAP (Motorist Assurance Program), OEM (Original Equipment Manufacturers) or accepted industry standard.
Performs digital inspection and documents to their full potential. Notates all pertinent information into the shop inspection or management system, attaches all photos or videos to illustrate repairs or needs to the inspection.
Assures all comeback related repairs are prioritized as directed by manager or lead.
Communicates effectively as necessary with manager, service advisors and other technicians to contribute to the overall performance of the location
Responsible for the safety and accuracy of all repairs made and or systems inspected to assure vehicle is as safe or more safe condition as was prior to work commencing
Performs other related duties as assigned.
Note: May require travel to different locations on an as needed basis

Knowledge/Skills/Abilities

Effective verbal and written communication skills in the language(s) required for the role, as justified for business necessity
Effective organization, interpersonal and negotiation skills
Ability to work scheduled hours as necessitated by business need
Math and computer skills with experience using software applications including word processing, spreadsheets, browsers, and email
Member service focus
Automotive/mechanical background
Ability to drive vehicles equipped with manual transmission
Knowledge of equipment/tool operation and diagnostic/repair procedures
Maintains 20% productivity measured by hours worked/hours flagged

Education & Experience/ Licenses & Certifications

High School diploma or equivalent certification (GED)
Valid driver license and acceptable driving record
Six months experience in general repair, lube services and or tire shop

Work Environment/Physical Requirements

Ability to lift and or carry up to 50lbs
Standing, bending, kneeling, pushing, reaching, lifting, climbing ladders
Exposure to loud noises

Apply Today

Automotive Technician II - $5,000 Sign on Bonus

Scottsdale, Arizona

Why Work With Us:

Certified Technician Sign on Bonus $5,000
Great Pay – $40K to $130K DOE
Exceptional benefits within 30 days of hire, with employer contribution to medical/Dental/Vision premiums
401K Matching $1 to $1 up to 6% annually
15 Paid Days off (20 after 1 year) + 9 paid holidays for a great work/life balance, some Saturdays and no Sundays
Tuition reimbursement for ASE Certifications
Paid Training
State of the art equipment
Clean well equipped shops with consistent car count
A free AAA Membership and numerous employee discounts

What You'll Do.

Successfully complete automotive service and repair work qualified to perform. Perform work according to safety guidelines. Complete vehicle inspection form and vehicle diagnostic form and submit to service advisor. Complete documentation of repair work completed.
Advises service advisor of change in a vehicles status. Inspect vehicles for additional needed repairs or maintenance and recommend them to the service advisors for sale to customers.
Responsible to maintain a safe and clean work area. Participate in ongoing training as assigned by management. Study technical bulletins, industry magazines, and technical websites.

What You've Done.

3-5 years automotive repair experience
2+ ASE Certifications required or equivalent experience.
Valid Arizona driver’s license and current 39 month driving record.
Candidates will be considered if certifications have expired within the last 2 years.
Candidate will be required to re-certify in at least 2 areas at the next testing cycle as a condition of employment.

PHYSICAL DEMANDS:

Required by the Americans with Disabilities Act (ADA).

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk and hear, required to sit, occasionally required to stand and walk; use and to finger, handle, or feel; and reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, peripheral vision and the ability to focus. Identify specific hazards as necessary (use of chemicals, equipment, driving).

May be exposed to chemicals, pneumatic air, electrical, lifting, tripping and/or falling, drives member and/or company vehicle.

Apply Today

Business Analyst, A3SH Ops Analyst

Tempe, Arizona

At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Why Work For Us?

Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Job Summary
Our Business Analyst supports the overall business strategy and corporate objectives by delivering analysis to support the identification of business needs and to assist in formulating solutions to business problems or processes. Incumbents in this intermediate level work under general supervision, conduct and document operational, product, and financial activities within a business unit, rely on experience and judgment to plan and accomplish goals. May participate in larger projects and/or assume responsibility for a portion of the project

Essential Functions

• Collects operational /product/ financial data, conducts research and performs complex analysis (competitive, financial, industry, regulatory). Determines possible implications on various divisions/ departments and makes recommendations as needed.

• Reviews and analyzes the business unit’s operational / product / financial reports.

Interprets the contents for management, alerts them to significant issues and / or opportunity trends.

• Develops and prepares complex Product and Operational reports for management. Performs

financial variance and trending analysis. Supports findings with research, statistical analysis, rationale, and other related activities for use in management decisions. These include financial and analytical models for decision making.

• Develops a variety of reporting methodologies to capture identified trends and recommends solutions, strategies and actions. This includes, developing charts, graphs, tables that consolidate data in a meaningful way for review by management.

• May assist in larger projects and/or assume responsibility for a portion of the project

Knowledge/Skills/Abilities

• Tableau

• SQL

• Excel and Google Sheets

• Strong mathematical skills needed

• Has strong analytical and organizational skills

• Project management experience skills to accurately complete detail data assignments, understand and interpret broad operational / product / financial concepts and their application to the business unit and AAA

• Has basic understanding of operational / product / financial concepts as they apply to business unit and AAA (preferred)

• Strong understanding of the use and development of operational models and other related reporting software (preferred)

Education & Experience / Licenses & Certification

• Bachelor's degree in related area or an equivalent combination of education and experience

• 3 – 5 years experience conducting financial and/or business analysis

#LI-VB1

#VIC_RX

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Business Analyst, Principal

Phoenix, Arizona

We are passionate about maintaining a diverse and inclusive workplace that reflects the people and culture of the communities we serve, and fostering an environment in which everyone can realize their full potential and grow without barriers. We celebrate our differences as they make us stronger and invigorate our workplace. We believe that each of us enriches our culture by contributing unique perspectives, valuable insights and key strengths. We want each of our Team Members to feel valued, respected and supported.

Why Work For Us

Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Summary:

Conduct market, business performance and financial analyses for assigned lines of business across sales regions and for the overall Retail Channel. Develop and monitor data quality metrics and ensure business data and reporting needs are met. May lead large and longer term projects which guide strategic business decisions and changes. This advanced level analyst role requires strong analytical, communication and technology skills.

Essential Functions

Business Planning & Execution

Develop annual operating plans in collaboration with internal stakeholders in Field Sales, Finance and Marketing for specific lines of business
Formulate Region sales goals in alignment with annual operating plan and monitor performance
Manage business segment reporting and KPI development to ensure successful delivery of goals and initiatives.
Support presentation development and delivery to convey plans, results and drivers to leadership and cross functional partners.

Sales Analytics & Reporting

Synthesize data from multiple sources and build analytical models that generate actionable insights
Develop and implement dashboard reporting and analytical tools used to improve sales productivity
Reviews reporting tools and analytic methodologies and lead efforts to improve

Cross Functional Leadership & Teamwork

Collaborate to investigate issues, develop recommendations and implement productivity improvements
Participates as subject matter expert in projects related to assigned business segments
Mentor junior team members on analytics tools and techniques

Knowledge/Skills/Abilities

Proven analytical background
Strong communication (written and presentation) and interpersonal skills
Advanced Microsoft Excel skills
Knowledge of BI Tools, database structures including relational database concepts
Project leadership experience

Education & Experience / Licenses & Certification

Bachelor's degree in Business, Analytics or Information Technology
7+ years of analytical experience in related industry
Mentoring and team leadership experience

We’ll value your skills and experience. We’re building a performance organization with heart and developing a pipeline of tomorrow’s leaders. Your work will be enhanced with training opportunities, a mentoring program and our Promote-from-within philosophy. We celebrate our diversity and leverage the power of many minds.

#LI-VB1

#VIC_RX

Apply Today

Business Analyst, Senior

Phoenix, Arizona

Why Work For Us

Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Summary

Essential Functions

Business Planning & Execution

Develop annual operating plans in collaboration with internal stakeholders in Field Sales, Finance and Marketing for specific lines of business
Formulate Region sales goals in alignment with annual operating plan and monitor performance
Manage business segment reporting and KPI development to ensure successful delivery of goals and initiatives.
Support presentation development and delivery to convey plans, results and drivers to leadership and cross functional partners.

Sales Analytics & Reporting

Synthesize data from multiple sources and build analytical models that generate actionable insights
Develop and implement dashboard reporting and analytical tools used to improve sales productivity
Reviews reporting tools and analytic methodologies and lead efforts to improve

Cross Functional Leadership & Teamwork

Collaborate to investigate issues, develop recommendations and implement productivity improvements
Participates as subject matter expert in projects related to assigned business segments
Mentor junior team members on analytics tools and techniques

Knowledge/Skills/Abilities

Proven analytical background
Strong communication (written and presentation) and interpersonal skills
Advanced Microsoft Excel skills
Knowledge of BI Tools, database structures including relational database concepts
Project leadership experience

Education & Experience / Licenses & Certification

Bachelor's degree in Business, Analytics or Information Technology
7+ years of analytical experience in related industry
Mentoring and team leadership experience

#LI-VB1

#VIC_RX

Apply Today

Critical Systems Security Analyst

Phoenix, Arizona

Why Work For Us?

Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Job Summary

A Critical System Security Analyst will protect the Club’s key systems/applications against existing, new and emerging cyber security threats by partnering with system owners to ensure cyber security best practices are documented, implemented and followed.

As a member of the Cyber Security team responsible for Enterprise Security you will work closely with critical systems’ key stakeholders including system and application owners to ensure security best practices are documented, implemented and followed for Club mission critical systems.

Each critical system’s ongoing availability as well as the confidentiality of Member data will depend on your understanding of the inner workings of the applications and systems in relation to business processes and procedures and our cyber security framework.

Acting as a cyber security force multiplier, you will develop a program from the ground up to train and support Security Champions similar to OWASP Security Champions playbook. This includes nominating, developing and supporting security champions who will adopt and remain committed to security protocols in their areas of responsibility.

Essential duties

Working with the cyber security team and system/application owners, ensure cyber best practices are in place for critical systems and followed.
Assess Club’s mission-critical systems’ security requirements, review existing system security measures and recommend enhancements.
Establish data security protection standards for key critical systems and applications and ensure monitoring and enforcement.
Conduct regular system tests and ensure continuous monitoring of network security.
Develop and manage a Security Champion program for critical applications and systems to help incorporate good security practices and a strong security culture into all aspects of a company’s daily operations and development processes.
Work to cultivate a culture of security awareness, and arrange continuing education of personnel to ensure security policies are adhered to at all times.

Knowledge and Skills

Experience in information security and/or IT risk management with a focus on security, performance, and reliability.
Solid understanding of security protocols, cryptography, authentication, authorization, and security.
Good working knowledge of current IT risks and experience implementing security solutions.
Experience implementing multi-factor authentication, single sign-on, identity management or related technologies.
Ability to interact with a broad cross-section of personnel to explain and enforce security measures.
Excellent written and verbal communication skills as well as business acumen and a customer service outlook.
Familiar with common threat vectors and malware analysis tools.
Performs independently; informs managers or senior leaders of projects’ progress and issues encountered; recommends solutions.
The ideal candidate is analytical, detail-oriented, adaptive, and a problem solver who can communicate well and work easily with Team Members.

Preferred Job Requirements

A degree in Information Technology, Computer Science or related fields or equivalent experience is required. Advanced security qualification such as CISSP (Certified Information Systems Security Professional) certifications is highly desired.
As well as formal qualifications, a Security Architect needs to have a thorough understanding of complex IT systems and stay up to date with the latest security standards, systems and authentication protocols, as well as best practice security products.

Education and Experience

Minimum of Associate Degree in Information Technology, Computer Science or related fields
Bachelor's degree in Information Technology, Computer Science or related fields (preferred)
Three (3) to five (5) years of experience in AppOps, DevSecOps, OWASP, etc.

#LI-VB1

#VIC_RX

Apply Today

Senior Digital Product Manager

Phoenix, Arizona

Why Work For Us

Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Summary

Our Senior Digital Product Manager supports multiple products within a line of business. Monitors and maintains documentation of enhancements, issues and systems defects and reports on trends and opportunities for improvement. Applies industry best practices and executes established product strategy to assigned work or projects.

Essential Functions

Define and own the strategy and digital roadmap from beginning to end for key digital experiences that will make Members love us even more and help us grow our business digitally.

Own the prioritization, execution and delivery of development backlog for the end-to-end platform; from front-end UX to backend CMS and CRM, and all of the APIs, and integrations in between.
Drive growth in KPIs and supporting metrics like traffic, engagement, retention, and conversions.
Be the voice of the Member through data and empathy.
Be a digital thought leader for a legacy business with a vision to innovate and transform
Align and collaborate with business line stakeholders to achieve shared goals and become a digital ambassador, providing training, best practices, and coaching.

Knowledge/Skills/Abilities

Your track record shows the equivalent of 5+ years of solving problems for consumers in a product-management-like role for a tech or internet company or venture.
You’ve built, or grown, either ecommerce or media and content online/mobile businesses.
You eat data for breakfast, lunch on customer feedback, and dine on consumer research and insights.
Your toolkit includes data driven decision making and a/b testing.
You embrace scrum.
Your Jira stories are on point.
There’s a little bit of consultant in you.
You relish talking design thinking and human centered design with our UX folks.
You can use browser devtools to show developers exactly what you mean and won’t get lost discussing the merits of RESTful APIs.
You hold your own speaking in front of a crowd.
People read your emails and understand them completely.
People love working with you.

Education & Experience/Licenses & Certification

Bachelor's degree in related area
4 - 6 years of experience in a digital or ecommerce role
3 -5 years of experience as product manager
Certified Scrum Product Owner preferred

AAA…we're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service. We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members. We're community-minded, and celebrate the growth, development, and successes of our diverse Team Members. Whether you’re just starting your journey or looking to grow your career, we’ll support you every step of the way.

#LI-VB1

#VIC_RX

Apply Today

Salesforce Technology Manager

Phoenix, Arizona

Why Work For Us

Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Summary

The Smart Home Salesforce Technology Delivery Manager will be responsible for the planning, organization and execution of all Technology functions for AAA MWG Smart Home division. The delivery manager will be the focal point for architecture, design, delivery and support of the business unit and will support the Smart Home digital transformation goals. This role will be specifically tasked with the ongoing rollout of Salesforce and partnering with business subject matter experts toward integrating and optimizing business operations.

This position resides in the AAA Technology division (IT) and will play a critical role in shaping and enabling business strategies through Technology solutions. The role will lead a team of entry level to advanced level IT professionals and be a peer leader to other leaders in the Technology division . This role will also support/ maintain existing legacy applications and help lead migration to new technology solutions.

Essential Functions

Assist in developing the overall strategy for Salesforce for AAA Smart Home.
Engage with our current implementation partner to review the state of the Salesforce instance and upcoming deliverables; plan for post project transition to internal team.
Articulates the big picture, and questions assumptions of the current approach. Establishes channels for feedback from end users to provide ongoing insight into current design.
Understands the impact a process change might have on the system and be able to guide process definitions accordingly.
Consults with end-users to analyze and understand user needs, objectives, desired features, and input and output requirements.
Supports efforts to grow the platform through new applications and technology as needed.
Identifies opportunities for improvements and assists with the design and deployment of alternatives to implement new initiatives.
Builds Salesforce enhancements with a design thinking perspective.
Drives system enhancement efforts to completion by gathering and assessing user requirements with stakeholders and providing configuration, development and application support to the teams enabling enhanced productivity, reporting capabilities and collaboration.
Ensures Salesforce configuration supports business requirements.
Creates and implements processes to identify and translate user's needs to actual software workflow.
Leads design, development and implementation of Salesforce enhancements to execution.
Leads sprint grooming, scrum and product owner reviews. Project manages testing, user acceptance and implementation.
Documents changes made to current systems and ensure test cases, user stories and bug reporting/validation, release notes are created as per SDLC and change management policy
Always acts in alignment with the company values.
Responsible for the development, management and upskilling of a team of IT professionals ranging from entry level to advanced professionals.

Knowledge and Skills

Experience in running delivery of Agile projects.
Completion of full Salesforce.com IT projects from initiation, delivery to support required.
Ability to think strategically while rolling up your sleeves and managing details

Project management experience desired
Knowledge of Service Cloud, Sales Cloud is required
Knowledge of FSL, CPQ, Revenue Cloud, Community Portal is highly desirable
Experience with applying a design thinking approach
Ability to think critically, solve problems, make decisions and build trust across the organization
Good understanding of technical equipment and software packages
Ability to organize and manage multiple priorities simultaneously in a fast-paced, deadline-driven environment
Effective organizational, interpersonal and communication skills (oral and written)
Effective time management skills
Experience presenting to business stakeholders

Education & Experience / Licenses & Certification

5+ years of hands on Salesforce experience
One or more Salesforce Developer Certification is required
Salesforce integration experience preferred, including between different business systems as well as working with integration tools
At least 2 years experience managing and supervising technical teams, managing vendor led implementations
Bachelor's degree or equivalent in computer, business or related field, along with a minimum of five years' experience in related role(s)

Work Environment/Physical Requirements

Works in an office environment sitting at a desk, table or computer workstation for extended periods of time. May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

#CATH_RX

#LI-CM1

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Senior Associate Product Marketing

Walnut Creek, California

At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work.

AAA recently acquired SAFE, the 11th largest smart home security company in the United States, with the vision to become the most trusted brand in this industry. We work hard to create an environment where you can thrive and use your skills and talents to help us deliver legendary Customer Service. You’ll help positively impact every homeowner and the communities that we serve.

Essential Functions

Strategy and Execution - Own Product Marketing P&L and manage key business KPIs to accomplish strategic goals.
Marketing Strategic Plan Development & Execution – Responsible for development and execution of annual plans including business analytics, communication, as well as web and other marketing product marketing content. Partner internally and externally to develop and execute marketing activities that drive growth and achieve targets.
Competitive Intelligence – Monitor competitor activities, including pricing, promotion, new product launches, advertising.
Marketing Budget – Manage marketing budget, including budget tracker, PO's and invoicing
Project Management – Perform ad-hoc projects as needed to support Product Marketing Director
Communication/ Networking – Guide advertising agencies and production vendors to execute communication plan; Assist in vendor negotiations and selection to control expense; prepare materials with creative agencies
Product Management – Develops launch plan and executes product launches with cross-functional partners for new products.

Knowledge/Skills/Abilities

Strategic leadership skills
General management with P&L experience
Has worked within product innovation or on product launches
Has experience developing creative for marketing plan execution
Proficient in financial and analytical thinking and analyses
Effective communication, presentation and negotiation skills
Proven cross-functional manager, team influencer and problem solver

Education & Experience/Licenses & Certification

College degree (MBA or Master's preferred)
4-6 years related work experience
Retail, consumer package goods, home security, or technology experience (required)

#CORP

#LI-OH1

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Lead Developer - Fullstack - Node Js, React, Go - Remote - Must Live in Arizona or Utah

Phoenix, Arizona

Why Work For Us

Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Work from home opportunity - Candidates must be located in Utah or Arizona

Summary:

As part of the digital development team, this role will lead the development of our externally facing web properties and lead a team of internal and external developers to build, continually enhance and support the site. This is a hands-on role that will have direct responsibility for technical design, development, team training and the execution of our digital technology roadmap for delivering our channel strategy.

Essential Functions

Define technical approach and assign to team for development. Documents solutions with concise and clear explanations
Leads efforts to improve site availability and performance. Implements new digital technologies, upgrades and enhancements
Provides technical direction to web development team to ensure projects align with technical strategy
Collaborate and scope requested new digital features, and analyzes user needs to determine technical requirements.
Writes consistent, clean and maintainable code. Evaluate code to ensure that it is valid, is properly structured, meets industry standards, and is compatible with various browsers, devices, or operating systems.
Stays current on latest trends in web technologies and application design
Formalizes a system for new developer onboarding and ongoing training regiments
Work with front-end and back end developers and designer to provide guidance on best practices

Knowledge/Skills/Abilities

Deep Drupal expertise and prior experience building, leading and architecting Drupal applications

-OR-

Expert knowledge of all parts of the web stack – HTML/Javascript/CSS, web servers, app servers, caching, database development, tool development with a specific emphasis on web development and presentation layer technologies
Deep experience architecting web solutions

-OR-

Experience writing technical design docs and driving them through development
Demonstrated strong technical leadership
Ability to guide technical discussions with both technical and non-technical audiences
Ability to perform complex Drupal development tasks including custom module development using the Drupal API system and hooks from major Drupal core systems

Education & Experience/Licenses & Certification

Bachelor's degree in related area or an equivalent combination of education and experience.
10+ years Minimum experience architecting web solutions
5+ years training and mentoring a team of developers, preferably in an agile environment

Work Environment/Physical Requirements

Can be based remotely depending upon capabilities, maturity, leadership acumen and personal situation. Works in an office environment sitting at a desk, table or computer workstation for extended periods of time. May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

**Please note that you will be asked to complete a candidate assessment following your application, via email. Your application will not be considered until the

assessment has been completed.**

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Senior Developer Java - Remote

Clearfield, Utah

Why Work For Us?

Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

This is a Work From Home Opportunity, candidate MUST reside in Utah or Arizona

As part of the digital development team, this role will be responsible for developing new features and functionality within the guidelines of the website’s architecture, ensuring high-performance and availability. Adheres to security best practices. Provides leadership and mentoring to teammates. Oversees work backlogs and team workloads. Assignments are broad in nature, requiring latitude for independent action.

Core Job Responsibilities

Works closely with the developer team to ensure that projects are delivered correctly and on time.

Tests, develops, builds, and coordinates the integration of new products per production requirements. Document solutions with concise and clear explanations
Evaluate code to ensure that it is valid, is properly structured, meets industry standards, and is secure.
Nimble troubleshooting of issues
Responsible for the implementation and testing of technical solutions
Responsible for backlog management and sprint priority setting
Responsible for training and mentoring developer staff members
Oversees work backlogs and team workloads
Solutions Consulting: Participate as a technical consultant on a variety of web-related projects

Knowledge & Skills

Experience with JAVA, Node JS, Go lang
Experience with Keycloak
Experience with modern standardized Authentication Systems is a plus
Experience with Kubernetes and Helm
Experience with GO
Hands-on knowledge of all parts of the web stack – HTML/Javascript/CSS, web servers, app servers, caching, database development, tool development

Education & Experience

4 to 8 years minimum experience working with related technology in an agile team environment

Work Environment/Physical Requirements

**Please note that you will be asked to complete a candidate assessment following your application, via email. Your application will not be considered until the assessment has been completed.**

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Smart Home Manager, Learning & Development

Tempe, Arizona

At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work.

Summary

The Learning & Development Manager will design, implement and facilitate learning programs that improve member experience, business performance and provide development to our team members.

Essential Functions

Manage a team of 6 Facilitators and Operations Leads
Work with leadership, training team, and outside consultants to develop training strategies and programs to align with our corporate goals
Accountable for setting success measures and executing training results to support strategies and operational performance goals
Make recommendations for vendor content selection in the areas of general training content, sales, service and other professional training
Responsible for vendor management and performance reviews in concert with strategic sourcing to ensure optimum service and pricing.
Develop and/or contribute to the development of the training budget, operational procedures and the forecasting of staffing needs
Manage a training budget
Design and deliver leadership, compliance, soft/technical skill, product and professional training as needed

Knowledge/Skills/Abilities

Proven Leadership ability managing small to medium size teams
Exceptional training, facilitation, and instructional design abilities
Excellent interpersonal skills and an ability to foster mentoring relationships
Sound judgment and decision making, critical thinking
Proficiency in training analytics and reporting for business results
Demonstrated ability to implement training best practices
Demonstrates energy, flexibility, creativity, and being a team player

Education & Experience / Licenses & Certification

Bachelor’s Degree from an accredited college or university in human resources, organizational development, or a closely related field
Minimum of five (5) years of high-level organizational training and development experience, including needs identification and training development, implementation and evaluation.
Minimum 2 years’ experience managing a training staff
Formal Facilitation, Design, Training Management, Performance Consulting experience preferred
Training Certification (i.e., CPLP, CPT, HPI, etc.) preferred

Work Environment / Physical Requirements

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Senior Counsel - Commercial Transaction

Phoenix, Arizona

Why Work For Us

Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Summary

Serves as senior legal counsel to oversee the Company’s response to legal questions and matters, including policy/practice advice and counsel, response to administrative agency complaints, and litigation involving individual or collective claims.

Principal Responsibilities

Business – Serve as the primary legal counsel for the company’s main business divisions.

Commercial – Collaborate with procurement division in drafting and negotiating commercial agreements. Negotiate and resolve commercial disputes. Lead complex commercial transactions, including supporting M&A deals.

Product – Advise product/business teams through the development life cycle on matters relating to compliance, IP and consumer protection issues.

General Corporate – assist with a wide range of work and projects, as needed, including marketing and privacy/compliance support.

Manager/Leader – provide guidance and support to other legal staff and business partners.

Essential Functions

Provides advice and counsel on legal issues impacting the company's operations and business (including those of its subsidiaries).

Drafts, reviews, advises and negotiates contracts, policies, procedures and other legal documents with a higher degree of complexity.

Researches, analyzes and advises on proposed and existing legislation and regulations for impact on the company.

Substantial knowledge of current law and issues within areas of specialty.

Initiates and leads cross-divisional and enterprise projects. Interacts and influences business to help drive business results.

Performs special projects (substantive, administrative and practice management) for the legal department, including those involving a higher degree of complexity, business impact or financial or personnel resources.

Develops and/or conducts training programs for supervisors, managers and/or employees.

Engages and manages outside counsel within area of responsibility in a cost-effective manner.

Skills

Experience serving as primary attorney for business lines, including directly advising business stakeholders from both a legal and a business perspective

Ability to communicate verbally and in writing in an organized and effective manner with attention to detail

Ability to balance multiple priorities while working in an efficient manner

Strong foundation of project management, change management, and process improvement skills

Excellent strategic thinking and analytical skills with high-level business judgement

Driven self-starter who is comfortable operating with ambiguity and learning new disciplines

Education & Experience / Licenses & Certification

8+ years’ experience advising clients, with a combination of law firm and in-house experience
J.D. from accredited law school
California State Bar license in good standing
BA/BS - Bachelor's degree in related area or an equivalent combination of education and experience
MBA from accredited college/university preferred
Computer skills, MS Office, Google Suite, and online research tools such as WESTLAW

Work Environment/Physical Requirements

#CATH_RX

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IT Applications Delivery Manager, Roadside Service

Phoenix, Arizona

Why Work For Us?

Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

The IT Applications Delivery Manager, Roadside Service will be responsible for the planning, organization and execution of all Technology functions for AAA MWG Emergency Roadside Service division. The delivery manager will be the focal point for architecture, design, delivery and support of the ERS unit and will support the Club’s digital transformation. This role will be specifically tasked with partnering with business subject matter experts toward integrating and optimizing business operations with modern technologies.

This position resides in the AAA Technology division (IT) and will play a critical role in shaping and enabling business strategies through Technology solutions. The role will lead a team of entry level to advanced level IT professionals and be a peer leader to other leaders in the Technology division . This role will also support/ maintain existing applications and help lead migration to new technology solutions.

Job Requirements:

Analyzes the market, competitive position and customer research to define and deliver product strategy and product roadmap for systems or application products. Design, operate and optimize a complex network of processing across Internet of Things (IoT), devices, gateways, web service, telephony networks and data analytics (20%)
Support of 24x7, critical application services for operations monitoring, call center, field personnel dispatch. (20%)
Work as a collaborative business partner to the business staff, subject matter experts, vendors and IT leaders/partners to lead the design, integration and optimization of enterprise solution (20%)
Responsible for the development, management and support of a highly effective team of IT professionals ranging from entry level to advanced professional. (25%)
Manage other product managers’ work on systems or applications projects. Track key requirements to ensure that the final product meets desired business and technological objectives. Hires, motivates, mentors, and addresses administrative issues and duties including performance management (15%)

Educational Requirements

Bachelor’s degree or certification in Information Technology experience is preferred
PMP or Agile Scrum certification a plus

Knowledge and Skills

5 years of related experience or equivalent in the Technology and applications field
Project management, including time, budget and schedule (5 years or equivalent)Customer service or consultant experience in developing recommendations, conducting analyses and developing presentations (5 years or equivalent experience)
Experience leveraging Agile problem solving methodologies (5 years or equivalent)
Experience in leading and architecting business and customer facing solutions in internet services, B2C mobile, IoT network services, and/or e-commerce service industries (5 years or equivalent experience)
Effective organizational, interpersonal and communication skills (oral and written)
Effective time management skills
Ability to make quick, well-thought decisions in a myriad of diverse/ambiguous situations
Experience presenting to business stakeholders (5 years or equivalent experience)
2-5 years managing and supervising technical teams, managing vendor led implementations
2-5 years of experience managing operational budget and expenses

Preferred Skills:

Experience in larger, more complex organizations (IT and Business) where agility and adaptation are required.

Experience with cloud technologies and implementations (2+ years)
Experience developing and executing innovative strategic plan (2+)
Multi-disciplinary leadership and technical expertise across IT/OT infrastructure, enterprise applications, business integration/process optimization, cloud migration (SaaS, IaaS, PaaS) and analytics/Big Data a plus
Experience with IT Service Delivery (ITIL) including Incident, Problem and Change Management

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Lead Developer - Site Reliability Engineering / DevOps

Phoenix, Arizona

Why Work For Us

Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Work from home opportunity - Candidates must live in Utah or Arizona

Summary:

As part of the digital development team, this role will be responsible for designing and developing new features and functionality, establishing and guiding the website’s architecture and future roadmap, ensuring high-performance and availability, and managing all technical aspects of customer-facing websites. Works closely with designers and developers to ensure an effective, highly available and stable application. Helps bridge the gap between the development team and all the other departments in the company. Provides leadership and mentoring to teammates. Oversees work backlogs and team workloads. Assignments are broad in nature, requiring latitude for unreviewed action.

Essential Functions

Works with colleagues to build, develop, and deploy custom website functionality as needed. Works closely with the developer team to ensure that projects are delivered correctly and on time.

Guides future digital delivery roadmap and participates in project planning
Responsible for backlog management and sprint priority setting
Responsible for training and mentoring developer staff members
Oversees work backlogs and team workloads
Document solutions with concise and clear explanations
Nimble troubleshooting of issues
Evaluate code to ensure that it is valid, is properly structured, meets industry standards, and is compatible with various browsers, devices, or operating systems.
Responsible for the implementation and testing of technical solutions. Adheres to accepted best practice coding standards.
Designs, develops and maintains required tooling for efficient development and continuous delivery workflows
Tests, develops, builds, and coordinates the integration of new products per production requirements.
Solutions Consulting: Participate as a technical consultant or project lead on a variety of web-related projects

Knowledge/Skills/Abilities

Expert knowledge in Kubernetes, Docker and Helm
Generally Knowledgeable in a wide variety of web technologies including NodeJs, Go and Java

Preferred hands-on experience with production grade microservices frameworks
Strong understanding of SRE principles related to site uptime, error management, security maintenance policies and application performance monitoring

Education & Experience/Licenses & Certification

Bachelor's degree in related area or an equivalent combination of education and experience.
5+ years Minimum experience working with related technology in an agile team environment
2+ years training and mentoring a team of developers, preferably in an agile environment

Work Environment/Physical Requirements

**Please note that you will be asked to complete a candidate assessment following your application, via email. Your application will not be considered until the

assessment has been completed.**

We’ll value your skills and experience. We’re building a performance organization with heart and developing a pipeline of tomorrow’s leaders. Your work will be enhanced with training opportunities, a mentoring program, and our Promote-from-within philosophy. We celebrate our diversity and leverage the power of many minds.

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HRIS Specialist, Associate

Clearfield, Utah

At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work.

Position can be based in Phoenix, AZ or Clearfield, UT

Why Work For Us?

Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Summary:

The HRIS Specialist, Associate provides support is responsible for maintaining personnel file data, assist in processing bi-weekly payroll runs, answering employee questions, and troubleshooting issues.

Essential Functions

Support Workday functions including data preparation, entry level analysis, data entry and validation
Basic report writing for Standard and Advanced Workday reports
Support end users with guidance documents and tutorials
Execute data integrity audits, monthly and quarterly state surveys
Manage HRIS Inbox
Deliver or schedule pre-configured reports to internal customers
Support HR Admin, Senior with system testing
Entry level administration of our scheduling tool (Quinyx)

Knowledge and Skills

MS Office skills with focus on Excel (vlookup, pivot tables, formulas)
Oral and written communication and analytical skills
Strong attention to detail, analytical and problem-solving skills
Strong interpersonal and collaborative work style
Self-starter who desires to show ownership and commitment to the job
Ability to prioritize and work on multiple projects at a time; and the ability to work on many projects with a sense of urgency without sacrificing quality
Demonstrated ability to work, manage, and meet competing deadlines in a fast-paced, high volume environment

Education and Experience

HS Diploma or GED
2-3 years work experience in an office environment
Workday exposure/use (preferred)

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Human Resources Generalist

Walnut Creek, California

At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work.

Why Work For Us?

Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Summary:

The HR Generalist supports Team Members within the organization to ensure people decisions are aligned with organizational strategy, based on facts and consistent with an excellent Team Member experience.

Essential Functions

Champion AAA culture of being the most trusted organization in America, make it your mission to help our Members and communities. (e.g., driving engagement survey action plans, involvement in company sponsored community events).
Understand how everything is connected at AAA, contribute to our strategy and align actions to support it, including assisting the HR Manager in planning, executing, training, and tracking various HR programs.
Maintain effective day-to-day HR operational functions like coaching, employee relations, corrective action, leave administration, unemployment claims and HRIS maintenance.
Provide support for core cyclical HR processes (e.g., performance management, talent calibration, compensation and bonus planning, succession planning, engagement survey).
Support Leaders and Team Members with employee relations issues through proactive and, as necessary, reactive interventions.
Under the direction of the HR Manager, conduct effective, thorough and objective investigations, and provide fact based recommendations.
Work with internal HR partners, including Training, HRIS, Benefits, Compensation, Payroll and Leave Administration to improve processes and support Team Members.
Provide timely information and/or education for all levels of the organization on critical/emerging HR issues having potential impact to the business operations.

Knowledge/Skills/Abilities

Possess excellent communication skills including conveying information with confidence and clarity.
Proven understanding of HR functions, employment law and HR industry trends.
Technical expertise in several of the following areas: employee relations, leave administration, HRIS administration and maintenance, staffing and retention, compensation, benefits, policy development and application, learning and development, planning and other HR processes and programs.
Experience as an effective practitioner in multiple HR functions with a strong track record of successfully supporting and implementing HR initiatives.
Demonstrated ability to influence, evaluate and manage conflicting priorities effectively in a fast paced environment.
Strong analytical and problem solving skills, ability to analyze data, understand trends, and develop recommendations for action based on the analysis.
Experience supporting process design efforts, performance improvement, coaching, organizational design, and associated human resource services, systems and tools while monitoring progress with suitable metrics.

Education & Experience / Licenses & Certification

BA/BS degree preferred
3-5 years HR Generalist or Specialist experience required
Highly skilled in using HRIS systems, spreadsheets and presentation programs

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Tire/Lube Technician

Santa Rosa, California

Why Work With Us:

Exceptional benefits within 30 days of hire, with employer contribution to medical/Dental/Vision premiums
401K Matching $1 to $1 up to 6% annually
17 Paid Days off (22 days after 1 year) + 9 paid holidays, some Saturdays and no Sundays
Opportunities for growth
Tuition reimbursement for automotive education and ASE Certifications
Clean well equipped shops with state of the art equipment and consistent car count
A free AAA Membership and numerous employee discounts

Job Responsibilities:

Performs oil changes and lubrication service for member and nonmember vehicles.
Performs tire repairs and installation service for member and nonmember vehicles.
Performs other minor repairs as assigned by Lead Tech or Service Advisor, according to their abilities.
Assist upper level technicians as needed and for experience.
Test drives vehicles when practical for any/all performance or drivability concerns before performing work
- Exception: when unsafe or vehicle not drivable
- Retest drives after repairs completed to verify that repair solved defined problems
Maintains clean and safe work environment; cleans spills and debris immediately to reduce hazards
Maintain company provided equipment and machinery
Follows company and industry safety rules and regulations
Reports all unsafe conditions to supervisor including but not limited to lifts, overhead doors, and equipment
Attends all required training, seeks additional training to maintain and increase effectiveness
Keeps up to date on industry trends and repair procedures.
Attends and successfully completes at least 12 hours of continuing auto repair training per year sponsored and/or provided by the club.
Maintains customer vehicles in regard to cleanliness and does not tune or otherwise adjust any controls within the vehicle.
Verifies as soon as practicable that parts ordered for the vehicle assigned to them are correct.
Performs all repairs according to MAP (Motorist Assurance Program), OEM (Original Equipment Manufacturers) or accepted industry standard.
Performs digital inspection and documents to their full potential. Notates all pertinent information into the shop inspection or management system, attaches all photos or videos to illustrate repairs or needs to the inspection.
Assures all comeback related repairs are prioritized as directed by manager or lead.
Communicates effectively as necessary with manager, service advisors and other technicians to contribute to the overall performance of the location
Responsible for the safety and accuracy of all repairs made and or systems inspected to assure vehicle is as safe or more safe condition as was prior to work commencing
Performs other related duties as assigned.
Note: May require travel to different locations on an as needed basis

Knowledge/Skills/Abilities

Effective verbal and written communication skills in the language(s) required for the role, as justified for business necessity
Effective organization, interpersonal and negotiation skills
Ability to work scheduled hours as necessitated by business need
Math and computer skills with experience using software applications including word processing, spreadsheets, browsers, and email
Member service focus
Automotive/mechanical background
Ability to drive vehicles equipped with manual transmission
Knowledge of equipment/tool operation and diagnostic/repair procedures
Maintains 20% productivity measured by hours worked/hours flagged

Education & Experience/ Licenses & Certifications

High School diploma or equivalent certification (GED)
Valid driver license and acceptable driving record
Six months experience in general repair, lube services and or tire shop
Must be 21 years of age.

Work Environment/Physical Requirements

Ability to lift and or carry up to 50lbs
Standing, bending, kneeling, pushing, reaching, lifting, climbing ladders
Exposure to loud noises

Apply Today

Risk Analyst, Senior

Berkeley, California

At A3 Labs we come to work to dream, design and define how we will live and move into the future. We exist to harness these forces for the benefit of Members and future generations, humanizing disruptive change for the betterment of the communities we serve. We’re looking for bright, passionate, and collaborative people to join our tight-knit team as we innovate in the spirit of service.

Why Work For Us?

Impact. Lead the charge in mobility as a service movement and enable people’s lives to improve through the sharing economy. Leverage the best of an established 115 year-old not for profit combined with start-up speed and agility to create real and meaningful impact.

Recognition. We offer a competitive total compensation package including base salary, annual performance bonuses, benefits, and 401(k) Company match with additional discretionary contribution potential.

Lifestyle. We do honorable work, and we practice our values: humility, integrity, teamwork, and service. You’ll have the security of a larger organization but you’ll move at startup speed.

This position will provide Risk/Fraud management to the Gig team and will be essential in developing and maintaining a risk management playbook to reduce fraud, vehicle accidents and insurance claims. As a Risk Analyst you should be resourceful, an independent subject matter expert with analytical and critical thinking skills.

Core Accountabilities:

Screening: Improve screening of applicants prior to approval
Access: Prevent access to the vehicles by unauthorized people
Driving behavior: Reduce dangerous driving behaviors or other activities in the cars that can lead to damages or injuries
Payments: Reduce failed payments and uncollectible revenue

Essential Duties

Develop and maintain a risk management playbook to reduce fraud, vehicle accidents and insurance claims
Analyze data to better understand potential risks, concerns and outcomes of decisions
Aggregate data from multiple sources to provide a comprehensive assessment
Create reports, summaries, presentations and process documents to display results
Collaborate with other team members to effectively analyze and present data
Develop systems and processes for gathering and storing data for future analytic projects
Identify economic and financial trends that may present a risk to the company

Knowledge and Skills

Proficiency in Microsoft Excel and other software programs to conduct analysis
Critical thinking skills with the ability to independently solve problems with data
Quantitative and analytical skills with a demonstrated ability to understand new analytical concepts
Basic knowledge of programming languages, such as SQL and Python
Demonstrated ability to prioritize tasks and meet daily deadlines for projects.
Strong written and verbal communication skills to inform managers and other stakeholders of results
Ability to manage multiple projects and programs at the same time to complete work
Presentation skills, including public speaking and presentation creation using PowerPoint or a similar program

Education and Experience

Bachelor's degree in statistics, economics, finance or another business-related degree
5+ years of experience as an analyst in a related industry such as financial services or automobile rentals

Working Environment

This is primarily an office job. Physical requirements include standing, sitting, bending and lifting (up to 15 pounds). Approximately 98% of time is spent using a video display terminal.

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Lead Developer - Fullstack - Node Js, React, Go - Remote - Must Live in Arizona or Utah

Clearfield, Utah

Why Work For Us

Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Work from home opportunity - Candidates must be located in Utah or Arizona

Summary:

Essential Functions

Define technical approach and assign to team for development. Documents solutions with concise and clear explanations
Leads efforts to improve site availability and performance. Implements new digital technologies, upgrades and enhancements
Provides technical direction to web development team to ensure projects align with technical strategy
Collaborate and scope requested new digital features, and analyzes user needs to determine technical requirements.
Writes consistent, clean and maintainable code. Evaluate code to ensure that it is valid, is properly structured, meets industry standards, and is compatible with various browsers, devices, or operating systems.
Stays current on latest trends in web technologies and application design
Formalizes a system for new developer onboarding and ongoing training regiments
Work with front-end and back end developers and designer to provide guidance on best practices

Knowledge/Skills/Abilities

Deep Drupal expertise and prior experience building, leading and architecting Drupal applications

-OR-

Expert knowledge of all parts of the web stack – HTML/Javascript/CSS, web servers, app servers, caching, database development, tool development with a specific emphasis on web development and presentation layer technologies
Deep experience architecting web solutions

-OR-

Experience writing technical design docs and driving them through development
Demonstrated strong technical leadership
Ability to guide technical discussions with both technical and non-technical audiences
Ability to perform complex Drupal development tasks including custom module development using the Drupal API system and hooks from major Drupal core systems

Education & Experience/Licenses & Certification

Bachelor's degree in related area or an equivalent combination of education and experience.
10+ years Minimum experience architecting web solutions
5+ years training and mentoring a team of developers, preferably in an agile environment

Work Environment/Physical Requirements

**Please note that you will be asked to complete a candidate assessment following your application, via email. Your application will not be considered until the

assessment has been completed.**

#CATH_RX

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Director, MSC Sales and Service - Insurance

Clearfield, Utah

Why Work For Us?

Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Summary

This position is responsible for managing the overall growth, development, profitability, and member satisfaction of one or more DSU teams.

Essential Functions

Accountable for delivery of revenue and profitability through DSU team(s) P&L management.
Responsible for the sale of all AAA products (Membership, P&C Insurance and Travel).
Tracks and analyzes all sales metrics to optimize distribution strategy of all lead sources.
Forecasts staffing needs and maintains staffing pipeline through active recruiting.
Conducts performance evaluation, implements sales actions plans/coaching, and performance management activities for employees.
Ensures compliance with AAA policies, procedures, standards and regulations.
Provides feedback to assist in competitive positioning of AAA products and services (e.g., products, pricing, distribution approaches).

Knowledge/Skills/Abilities

Strong business acumen skills
Strong written and verbal communication skills.
Strong problem-solving, quantitative and analytical skills with a proven ability to make data-driven decisions
P&L accountability and/or progressively responsible revenue/expense accountability (preferred)
In-depth knowledge of Membership, Insurance, Travel, Retail or Financial Services organization(s) (Preferred)
Knowledge of AAA products and systems (Preferred)

Education & Experience / Licenses & Certification

3-5 years Sales and/or service experience
2 + years Supervisory experience in travel, retail sales, insurance or service industry. Comparable experience in a management capacity may also be considered. (Preferred)
Property and Casualty License (Preferred)
Bachelor’s Degree Preferred
High School Diploma or GED
Valid Driver's License
Bi-lingual communication skills (Preferred)
Strong computer skills, including proficiency with MS Office applications (Word, Excel, PowerPoint, Outlook)

Work Environment/Physical Requirements

Entire work time is conducted in an office setting
Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.
Must be able to understand and follow complex instructions

**Please note that you will be asked to complete a candidate assessment following your application, via email. Your application will not be considered until the assessment has been completed.**

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Customer Service Specialist

Tempe, Arizona

Our Smart Home Specialists are responsible for our Member experience. You will monitor life safety systems, handle general service, technical and billing inquiries, manage data information, initiate cancellation/retention activity, and act in a mentoring capacity as part of our career development program.

WHY WORK FOR US?

Excellent Pay - $17.50-$19.50 per hour!
Career Growth - We offer a leadership development program preparing you for a leadership role within 12 months.
Training – You’ll attend a thorough, comprehensive 2 week training program
Benefits – Medical, Dental, Vision, wellness program and more!
Retirement - 401k Matching up to 4%
Paid Time Off – Ten hours per month, nine holidays annually
Schedules - We offer a verity of schedules

As a Customer Service Specialist, you could work in one of the below areas to assist our Members:

Member Experience:

Take incoming calls from members on various issues from billing and account inquiries, basic technical equipment and software troubleshooting and product questions.

Monitoring:

Monitors incoming alarm and maintenance signals using established protocol.
Documents events as they take place with speed and accuracy in the alarm monitoring software.

Scheduling:

Assist members in scheduling installations and service while providing legendary customer service.
Performs other job duties, as assigned.

Knowledge/Skills/Abilities:

Strong written and verbal communication skills
Must have the ability to listen effectively and respond empathetically
Strong desire to help customers
Must have the ability to maintain composure when dealing with customer escalations and emergency alarm calls
Ability to critically think, creatively problem solve and confidently act
Must posses technical aptitude and be proficient with Windows applications; must be able to navigate through multiple programs and screens efficiently
Must have strong attention to detail skills
Ability to enter data into a database efficiently and accurately
Ability to multitask while providing outstanding customer experience
Must be able to work independently and as part of a team

Education & Experience / Licenses & Certification

1 year of experience in frontline customer sales or service preferred
Bilingual preferred (Spanish a plus)
High school diploma or equivalent

WORKING ENVIRONMENT/ MINIMUM PHYSICAL REQUIREMENTS

Works in an office environment sitting at a desk, table or computer workstation for extended periods of time. Approximately 80 percent of the time spent on the job involves the use of a computer and telephone.

#SAFE

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Dispatcher - Must Live in Utah

Clearfield, Utah

At AAA, our purpose is to serve our Members. Whether on the front lines or behind the scenes, everyone in our Emergency Road Services group is instrumental in creating outstanding Member experiences. One of the most important ways in which we do that is by helping Members in their greatest time of need, when they are stranded on the side of the road. What work could be more rewarding and meaningful than being the Hero who is there to send help to the rescue?

Being a Dispatch Hero is rewarding and meaningful but takes great willpower, hard work, and emotional strength.

Essential Functions:

Enjoy a fast paced environment; dispatching 60 - 85 tow trucks per shift and handling a combination of calls and logistical work supporting contracted vendors and Members
Be skilled at using multiple applications simultaneously and navigation tools like Google maps
Demonstrate problem solving and listening skills to assess Member safety and make sound decisions based on policy and procedures
Be able to provide clear and proficient verbal and written communication
Be reliable to work a schedule that may include weekends/holidays and adhere to your assigned work schedule
Enjoy working from home and have a dedicated work space free of distractions/noise that includes a desk, chair, etc, along with the ability to hardwire your internet connection.

What We Offer:

Great Pay - Earn $19.75/hour to start.
Fluency in Spanish is a plus and you may be eligible to earn up to an additional $80/month.
Work from Home - We provide you with a computer, monitor, headset, and Members to rescue.
Schedule - We are open 24/7 (including weekends and holidays) and offer several schedule options including overnight.
Paid Time Off - accrue 5.2 hours of Paid Time Off every pay period during your first 12 months - that’s 17 days in your first year!"
Volunteer Time - We know Heroes like to give back to their communities; we grant 24 hours of Paid Volunteer Time every year!
Training - You will receive virtual paid training that will set you up for success.
Benefits - For eligible Team Members, Medical, Dental, Vision, Life Insurance, Tuition Reimbursement, Employee Assistance Program and more!
401K - Dollar for dollar company match up to 6% of employee contributions
Annual Incentive Plan – Eligibility to participate in our AAA annual bonus plan.

Work Environment/Physical Requirements:

#ERS

Apply Today

Fleet Associate

Berkeley, California

At A3 Labs we come to work to dream, design and define how we will live and move into the future. We exist to harness these forces for the benefit of Members and future generations, humanizing disruptive change for the betterment of the communities we serve. We’re looking for bright, passionate, and collaborative people to join our tight-knit team as we innovate in the spirit of service.
Why Work For Us?
Great starting pay
Career Growth - We offer a leadership development program where you can be promoted as early as 6 months with a pay increase
Training – You’ll attend a thorough, comprehensive 2 week training program & gain technical skills working with and troubleshooting state of the art equipment and software.
Job Stability – We’re not going anywhere. AAA has been around for over a century and we have not had a single layoff during these uncertain times!
Summary
The Fleet Associate supports Gig Operations by re-positioning, refueling, cleaning, repairing and maintaining Gig cars in the field.
Essential Functions
Reposition Gig cars from low utilization zones to high utilization zones
Refuel and clean Gig cars in the fleet for a great Member experience
Shuttle Gig cars for maintenance and repair services (e.g., oil changes, flat tire repairs, etc.)
Inspect, photograph and determine resolution of damaged vehicles
Test, diagnose, service and repair vehicle telematics technology
Perform light maintenance (e.g., battery jump, changing tires, etc.)
Prepare cars for in-fleeting and de-fleeting
Audit quality of work of third party fleet partners
Knowledge/Skills/Abilities
Ability to creatively problem solve with an attention to detail
Ability to effectively communicate with Team Members, partners and Gig Members
Ability to deliver best-in-class experiences
Have an internal drive to do what it takes to get the job done with a Member focus mentality
Education & Experience/Licenses & Certification
Must have a valid driver's license with clean driving record
At least 21 years old with minimum of 5 years of driving experience
Customer service facing experience
Ability to work flexible hours and willingness to work weekends
High School Diploma or GED
Work Environment/Physical Requirements
Lifting and carrying various parts, weighing up to 30-50 pounds, several times a day
Bending, kneeling, reaching and stooping as required for service calls

Apply Today

General Service Technician / Lube Tech

Las Vegas, Nevada

Why Work With Us:

Exceptional benefits within 30 days of hire, with employer contribution to medical/Dental/Vision premiums
401K Matching $1 to $1 up to 6% annually
15 Paid Days off (20 days after 1 year) + 9 paid holidays, some Saturdays and no Sundays
Opportunities for growth
Tuition reimbursement for automotive education and ASE Certifications
Clean well equipped shops with state of the art equipment and consistent car count
A free AAA Membership and numerous employee discounts

Job Responsibilities:

Performs oil changes and lubrication service for member and nonmember vehicles.
Performs tire repairs and installation service for member and nonmember vehicles.
Performs other minor repairs as assigned by Lead Tech or Service Advisor, according to their abilities.
Assist upper level technicians as needed and for experience.
Test drives vehicles when practical for any/all performance or drivability concerns before performing work
- Exception: when unsafe or vehicle not drivable
- Retest drives after repairs completed to verify that repair solved defined problems
Maintains clean and safe work environment; cleans spills and debris immediately to reduce hazards
Maintain company provided equipment and machinery
Follows company and industry safety rules and regulations
Reports all unsafe conditions to supervisor including but not limited to lifts, overhead doors, and equipment
Attends all required training, seeks additional training to maintain and increase effectiveness
Keeps up to date on industry trends and repair procedures.
Attends and successfully completes at least 12 hours of continuing auto repair training per year sponsored and/or provided by the club.
Maintains customer vehicles in regard to cleanliness and does not tune or otherwise adjust any controls within the vehicle.
Verifies as soon as practicable that parts ordered for the vehicle assigned to them are correct.
Performs all repairs according to MAP (Motorist Assurance Program), OEM (Original Equipment Manufacturers) or accepted industry standard.
Performs digital inspection and documents to their full potential. Notates all pertinent information into the shop inspection or management system, attaches all photos or videos to illustrate repairs or needs to the inspection.
Assures all comeback related repairs are prioritized as directed by manager or lead.
Communicates effectively as necessary with manager, service advisors and other technicians to contribute to the overall performance of the location
Responsible for the safety and accuracy of all repairs made and or systems inspected to assure vehicle is as safe or more safe condition as was prior to work commencing
Performs other related duties as assigned.
Note: May require travel to different locations on an as needed basis

Knowledge/Skills/Abilities

Effective verbal and written communication skills in the language(s) required for the role, as justified for business necessity
Effective organization, interpersonal and negotiation skills
Ability to work scheduled hours as necessitated by business need
Math and computer skills with experience using software applications including word processing, spreadsheets, browsers, and email
Member service focus
Automotive/mechanical background
Ability to drive vehicles equipped with manual transmission
Knowledge of equipment/tool operation and diagnostic/repair procedures
Maintains 20% productivity measured by hours worked/hours flagged

Education & Experience/ Licenses & Certifications

High School diploma or equivalent certification (GED)
Valid driver license and acceptable driving record
Six months experience in general repair, lube services and or tire shop
Must be 21 for Insurance purposes.

Work Environment/Physical Requirements

Ability to lift and or carry up to 50lbs
Standing, bending, kneeling, pushing, reaching, lifting, climbing ladders
Exposure to loud noises

#AUTO

Apply Today

Business License Specialist

Walnut Creek, California

Why Work For Us?

Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Job Summary:

Our Licensing Specialist will prepare and manage all required licensing and permitting, including renewals, for AAA NCNU locations to achieve and maintain compliance with federal, state and local laws and regulations, and industry standards.

Essential Duties

Responsible for the research, application, processing, and renewals of business licenses and permits for all new and existing branch locations, A3 Smart Home business and alarm licenses, Club Owned Fleet, Club Owned Repair, GIG, House Manager, and insurance licenses using License HQ software. This includes determining the license payment, requesting payment, and license delivery to the respective locations as needed.
Responsible for occupancy business tax filing, and other applicable licensing and fee filings.
Special projects as assigned, such as researching the licensing requirements for potential new lines of business.
Coordinate with the respective divisional project, acquisitions, and location managers related to licensing and permitting requirements in accordance with governmental agencies.
Grow and maintain strong working knowledge and database for each state's licensing requirements, restrictions or limitations. Requires ability to use judgement to answer questions on licensing, gather information/fact finding on issues related to licensing and permitting.
Responsible for contacting various city, county, and state government agencies for applications and payment requests, while coordinating with Real Estate for information and license delivery.
Responsible for coordinating business-licensing-based logistics for opening new locations in a timely manner.
Responsible for communication to appropriate departments within the company.
Maintains active relationships with partners to ensure quick access and turn around for necessary information.
Handles company information with appropriate sensitivity and safeguards to ensure confidentiality and right to privacy, in compliance with regulatory requirements.
All other duties as assigned.

Knowledge and Skills

Minimum of (2) years' experience in regulatory/license maintenance, preferred
Experience providing customer service to internal and external customers
Ability to record, maintain, organize and present documentation to diverse internal and external stakeholders
Detail-oriented with proven record of confidentiality and discretion with critical information
Excellent organizational skills
Sound decision maker and strong work ethic
Experience dealing with government employees and agencies preferred

Education and Experience

Associate degree in related area (preferred)
High School Diploma and/or a combination of education and experience (Required)
2-4 years previous relevant work experience

#LI_RX

#VIC_RX

Apply Today

Call Receiver

Tucson, Arizona

MUST LIVE IN ARIZONA!!!!

Being a Call Receive Hero is rewarding and meaningful but takes great willpower, hard work, and emotional strength.

Essential Functions:

Enjoy a fast paced environment; handling 75 - 100 calls per shift
Be skilled at using multiple applications simultaneously and navigation tools like Google maps
Deliver extraordinary customer service to our Members by using sound judgment to make decisions that adhere to policy and procedures
Demonstrate empathy, problem solving, and listening skills to assess Member safety and be able to provide clear and proficient verbal and written communication
Be reliable to work a schedule that may include weekends/holidays and adhere to your assigned work schedule
Enjoy working from home and have a dedicated work space free of distractions/noise that includes a desk, chair, etc, along with the ability to hardwire your internet connection

What We Offer:

We offer $17.50/hour to start and $18.00/hour for bilingual
Shift differential from $0.50 to $2.00 on on evening and weekend shift
Work from the comfort of your home
Team Members accrue 5.2 hours of Paid Time Off every pay period - that’s 17 days in your first year!
We observe 9 holidays each year. Working an observed holiday will get you extra pay!
We know Heroes like to give back to their communities; we grant 24 hours of Paid Volunteer Time every year!
You will receive Hero training courtesy of our AAA Hero Academy
Medical, Dental, Vision, Life Insurance, Tuition Reimbursement, a wellness program and more!
401K dollar for dollar company matching up to 6% of employee contributions
Annual Bonus based on individual and company performance

Work Environment/Physical Requirements:

**Please note that you will be asked to complete a candidate assessment following your application, via email. Your application will not be considered until the assessment has been completed.**

#ERS

Apply Today

Auto Repair Technician I

Petaluma, California

Why Work With Us:

Exceptional benefits within 30 days of hire, with employer contribution to medical/Dental/Vision premiums
401K Matching $1 to $1 up to 6% annually
15 Paid Days off (20 after 1 year) + 9 paid holidays for a great work/life balance, some Saturdays and no Sundays
Tuition reimbursement for ASE Certifications
Paid training
State of the art equipment
Software updates
Clean well equipped shops with consistent car count
A free AAA Membership and numerous employee discounts

Job Responsibilities:

Performs work that is indicated on Approved Repair Orders.
Performs only needed and or customer requested services on vehicles.
Performs all repairs according to MAP (Motorist Assurance Program), OEM (Original Equipment Manufacturers) or accepted industry standard procedures
Assures all repairs are for the benefit of the member/customer.
Test drives all vehicles when practical for any/all performance or drivability concerns before performing work

Exception: when unsafe or vehicle not drivable

Retest drives after repairs completed to verify that repair solved defined problems
Maintains clean and safe work environment; cleans spills and debris immediately to reduce hazards
Maintain company provided equipment and machinery
Follows company and industry safety rules and regulations
Reports all unsafe conditions to supervisor including but not limited to lifts, overhead doors, and equipment
Attends all required training, seeks additional training to maintain and increase effectiveness
Keeps up to date on industry trends and repair procedures.
Attends and successfully completes at least 24 hours of continuing auto repair training per year sponsored and/or provided by the club.
Maintains customer vehicles in regard to cleanliness and does not tune or otherwise adjust any controls within the vehicle.
Verifies as soon as practicable that parts ordered for the vehicle assigned to them are correct.
Performs digital inspection and documents to their full potential. Notates all pertinent information into the shop inspection or management system, attaches all photos or videos to illustrate repairs or needs to the inspection.
Assures all comeback related repairs are prioritized as directed by manager or lead.
Communicates effectively as necessary with manager, service advisors and other technicians to contribute to the overall performance of the location
Responsible for the safety and accuracy of all repairs made and or systems inspected to assure vehicle is as safe or more safe condition as was prior to work commencing
Performs other related duties as assigned.
Note: May require travel to different locations on an as needed basis

Knowledge/Skills/Abilities

Effective verbal and written communication skills in the language(s) required for the role, as justified for business necessity
Effective organization, interpersonal and negotiation skills
Ability to work scheduled hours as necessitated by business need
Math and computer skills with experience using software applications including word processing, browsers, and email
Member service focus
Ability to drive vehicles equipped with manual transmission
Knowledge of equipment/tool operation and diagnostic/repair procedures
Maintains 100% productivity as measured by dividing hours worked by labor hours flagged

Education & Experience/ Licenses & Certifications

High School diploma or equivalent certification (GED)
Valid driver license and acceptable driving record
At least two years experience as an automobile technician or mechanic
ASE Certifications required (at least two) with one being Brake Repair A5. Or equivalent OEM certifications and fulfills ASE requirement within one year of hire.
Smog Repair and Testing Certification preferred (CA only)

Work Environment/Physical Requirements

Ability to lift and or carry up to 50lbs
Standing, bending, kneeling, pushing, reaching, lifting, climbing ladders
Exposure to loud noises

Apply Today

Automotive Technician II - $5,000 Sign On Bonus

Peoria, Arizona

Why Work With Us:

Sign on Bonus $5,000
Great Pay – $40K to $130K DOE, Top pay for Master Technicians
State of the art equipment
Paid training with opportunities for growth
Tuition reimbursement for automotive education and ASE Certifications
Clean well equipped shops with consistent car count
Exceptional benefits within 30 days of hire, with employer contribution to medical/Dental/Vision premiums
401K Matching $1 to $1 up to 6% annually
15 Paid Days off (20 after 1 year) + 9 paid holidays for a great work/life balance, some Saturdays and no Sundays
A free AAA Membership and numerous employee discounts

Job Responsibilities:

Performs work that is indicated on Approved Repair Orders.
Performs only needed and or customer requested services on vehicles.
Performs all repairs according to MAP (Motorist Assurance Program), OEM (Original Equipment Manufacturers) or accepted industry standard procedures
Assures all repairs are for the benefit of the member/customer.
Test drives all vehicles when practical for any/all performance or drivability concerns before performing work
- Exception: when unsafe or vehicle not drivable
- Retest drives after repairs completed to verify that repair solved defined problems
Maintains clean and safe work environment; cleans spills and debris immediately to reduce hazards
Maintain company provided equipment and machinery
Follows company and industry safety rules and regulations
Reports all unsafe conditions to supervisor including but not limited to lifts, overhead doors, and equipment
Attends all required training, seeks additional training to maintain and increase effectiveness
Keeps up to date on industry trends and repair procedures.
Attends and successfully completes at least 24 hours of continuing auto repair training per year sponsored and/or provided by the club.
Maintains customer vehicles in regard to cleanliness and does not tune or otherwise adjust any controls within the vehicle.
Verifies as soon as practicable that parts ordered for the vehicle assigned to them are correct.
Performs digital inspection and documents to their full potential. Notates all pertinent information into the shop inspection or management system, attaches all photos or videos to illustrate repairs or needs to the inspection.
Assures all comeback related repairs are prioritized as directed by manager or lead.
Communicates effectively as necessary with manager, service advisors and other technicians to contribute to the overall performance of the location
Responsible for the safety and accuracy of all repairs made and or systems inspected to assure vehicle is as safe or more safe condition as was prior to work commencing
Performs other related duties as assigned.
Note: May require travel to different locations on an as needed basis

Knowledge/Skills/Abilities

Effective verbal and written communication skills in the language(s) required for the role, as justified for business necessity
Effective organization, interpersonal and negotiation skills
Ability to work scheduled hours as necessitated by business need
Math and computer skills with experience using software applications including word processing, browsers, and email
Member service focus
Ability to drive vehicles equipped with manual transmission
Knowledge of equipment/tool operation and diagnostic/repair procedures
Maintains 100% productivity as measured by dividing hours worked by labor hours flagged

Education & Experience/ Licenses & Certifications

High School diploma or equivalent certification (GED)
Valid driver license and acceptable driving record
At least four years experience as an automobile technician
ASE Master Tech with L1 certification level a plus

Work Environment/Physical Requirements

Ability to lift and or carry up to 50lbs
Standing, bending, kneeling, pushing, reaching, lifting, climbing ladders
Exposure to loud noises

Apply Today

Automotive Service Advisor

Tucson, Arizona

Why Work With Us:

Exceptional benefits within 30 days of hire, with employer contribution to medical/Dental/Vision premiums
401K Matching $1 to $1 up to 6% annually
15 Paid Days off (20 days after 1 year) + 9 paid holidays, some Saturdays and no Sundays
Opportunities for growth
Tuition reimbursement for automotive education and ASE Certifications
Clean well equipped shops with state of the art equipment and consistent car count
A free AAA Membership and numerous employee discounts

Job Profile Summary

The Service Advisor focuses on delivering an outstanding member experience as well as facilitating the work flow of technicians. The job encompasses listening and asking the proper questions to ensure the vehicle to be serviced is diagnosed properly while maintaining the highest levels of customer satisfaction. This includes delivering courteous service, clearly explaining services and charges, accurate completion timelines, and delivering quality work. The Service Advisor is responsible for scheduling work, preparing estimates, assigning work to the technicians, ordering parts, and coordinating other service activities.

Essential Duties

Responsible for performing all duties necessary to interact with members, determine their perceived auto repair needs and to meet and exceed their expectations of great customer service.
Accurately document repairs, diagnostic and maintenance work into shop management system
Ensures all necessary BAR requirements are met in Repair Order preparation and documentation

Sources and estimates all needed parts for repairs to customer vehicles
Suggests repairs for safety and improved performance and helps prioritize for customers in order of importance safety, economy, longevity etc.
Reviews all repairs made to vehicles at point of sale and assures customers have a clear understanding of repairs performed throughout all phases of the transaction including the original estimate through the final payment.

Performs minimal record keeping and other administrative functions required to support the business
Note: May require travel to different locations on an as needed basis

Knowledge/Skills/Abilities

Effective verbal and written communication skills in the language(s) required for the role, as justified for business necessity
Effective organization, interpersonal and negotiation skills
Ability to work scheduled hours as necessitated by business need
Strong math and computer skills with experience using software applications including word processing, spreadsheets, browsers, and email
Strong Member service focus

Automotive/mechanical background
Ability to drive vehicles equipped with manual transmission
Knowledge of equipment/tool operation and diagnostic/repair procedures

Education & Experience / Licenses & Certification

Valid driver license and acceptable driving record
High School Diploma or equivalent certification (GED)
3-5 years industry experience in auto repair
Automotive Service Excellence certification desired

Work Environment/Physical Requirements

Ability to lift and or carry up to 40lbs
Standing, bending, kneeling, pushing, reaching, lifting, climbing ladders

Apply Today

Dispatcher - Must Live in Arizona

Phoenix, Arizona

Being a Dispatch Hero is rewarding and meaningful but takes great willpower, hard work, and emotional strength.

Essential Functions:

Enjoy a fast paced environment; dispatching 60 - 85 tow trucks per shift and handling a combination of calls and logistical work supporting contracted vendors and Members
Be skilled at using multiple applications simultaneously and navigation tools like Google maps
Demonstrate problem solving and listening skills to assess Member safety and make sound decisions based on policy and procedures
Be able to provide clear and proficient verbal and written communication
Be reliable to work a schedule that may include weekends/holidays and adhere to your assigned work schedule
Enjoy working from home and have a dedicated work space free of distractions/noise that includes a desk, chair, etc, along with the ability to hardwire your internet connection.

What We Offer:

Great Pay - Earn $19.75/hour to start.
Fluency in Spanish is a plus and you may be eligible to earn up to an additional $80/month.
Work from Home - We provide you with a computer, monitor, headset, and Members to rescue.
Schedule - We are open 24/7 (including weekends and holidays) and offer several schedule options including overnight.
Paid Time Off - accrue 5.2 hours of Paid Time Off every pay period during your first 12 months - that’s 17 days in your first year!"
Volunteer Time - We know Heroes like to give back to their communities; we grant 24 hours of Paid Volunteer Time every year!
Training - You will receive virtual paid training that will set you up for success.
Benefits - For eligible Team Members, Medical, Dental, Vision, Life Insurance, Tuition Reimbursement, Employee Assistance Program and more!
401K - Dollar for dollar company match up to 6% of employee contributions
Annual Incentive Plan – Eligibility to participate in our AAA annual bonus plan.

Work Environment/Physical Requirements:

#ERS

Apply Today

Entry Level Financial Analyst

Walnut Creek, California

Why Work For Us?

Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Summary

Work on financial planning and the preparation of operating budgets, which involve activities that are critical to the organization.

Essential Functions

Expected to provide internal clients with a level of expertise (i.e. question assumptions, ask clarifying questions to analyze validity of work).
Provides analysis of key assumptions, reviews plans and budgets for consistency.
Must be able to point out and correct errors, faulty assumptions. May suggest changes in approach. Develops effective presentation materials for Manager and to present to Manager.
Works with others to implement solutions, strategies and actions to Manager or others within Finance (may also be internal client).
Interprets the contents of financial statements and reports. May need to create pro-forma information to the extent that it is not readily available.
Maintains the appropriate standard reports, models, and operating procedures.
Documents existing policy, procedures, and processes and increases knowledge of unit deliverables.

Knowledge/Skills/Abilities

Ability to understand, apply, and interpret broad financial concepts as well as accounting concepts, including analysis of financial statements.
Analyst to seek development through outside courses or materials (preferred).
Strong mathematical, analytical and organizational skills needed.
Basic business writing skills needed.

Education & Experience / Licenses & Certification

Bachelor's degree in related area or an equivalent combination of education and experience.
0+ years of experience conducting financial and/or business analysis.

Apply Today

Tow Service,Lead

Concord, California

Act in the capacity of a team lead, including training and development of staff, coordinating work, and administrative duties. Driving and operating of the full range of service vehicles (tow trucks, battery service vehicles, light service vehicles), operating towing equipment and battery service equipment for AAA members and for commercial purposes. Performing effective diagnostics/troubleshooting on vehicles. Providing an outstanding customer service experience. Utilized as a Trainer/Mentor for new hires/ERS Specialist.

Essential Functions

Responsible for oversight of shop operations to include inspecting/maintaining of company vehicles/ equipment for safe and efficient operation, battery inventory processes, administrative duties/reports and coordination of scheduling/dispatching
Coaching and development of employees, to include training, performance management and the corrective action process
Driving and operating the full range of service vehicles (i.e. loading/towing vehicles, flat tire changes, lock-out, fuel delivery services, etc.) for increased
Productivity gains and contribution to business results, to include knowledge sharing/coaching/
training of peers; utilizing on-board computer, radio communications and mapping systems
On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving
Managing and maintenance of damages tracking system and coordination of resolution for customer complaints
Education and training. I.E.: AAA Compliance Training, RPST, TSAAC, Lock-out, PSP, Battery
Service Training

Knowledge/Skills/Abilities

Ability to drive a manual/automatic shift vehicle
Ability to ride a bicycle at a skilled level.
Ability to act in the role of a leader, to include coaching, mentoring and training
Superior customer service skills and the ability to interact with a wide-range of people
Proficient automotive knowledge
Proven computer knowledge and familiarity with Microsoft Office Suite
Proven math skills and analytical ability
Ability to communicate effectively, including proficiency with delivering presentations and conducting meetings
Bilingual communication skills (preferred)

Education & Experience / Licenses & Certification

High School Diploma or GED equivalent
8+ years Experience operating a motor vehicle with a valid driver's license
Vocational technical automotive training/certification or equivalent experience (preferred)
ASE (Automotive Service Excellence) certification (preferred)

Work Environment/Physical Requirements

Competency

Customer Centricity (Proficient)

Interpersonal Savvy (Proficient)

Time Management (Proficient)

Decision Making (Proficient)

Leadership Credibility (intermediate)

Apply Today

Virtual Job Fair - Light Service Drives

San Rafael, California

Why Work For Us?

Great Pay- $23.06 hourly with the potential to make up to $1,300 per month with quality and productivity incentives!
Training – You’ll attend a thorough, comprehensive, training program
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Monthly bonus potential
Paid Time Off- Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Essential Functions

Driving and operating a service vehicle (i.e. flat tire changes, lock-out, fuel delivery services, etc.)
On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving
Leverages sales skills for offering products and services from AAA to member during service interaction
Utilizing on-board computer, radio communications, and mapping systems
Completion of daily paperwork (i.e. call-logs, battery invoices, cash receipts, etc.)

Knowledge/Skills/Abilities

Clear and proficient verbal and written communication even under pressure
Common knowledge of vehicle components and the common reasons for vehicle failure
Demonstrates problem solving and listening skills to evaluate member safety as well as the ability to discern safety issues and respond appropriately
Ability to drive a manual/automatic shift vehicle

Education & Experience/Licenses & Certification

Two (2) years of experience in a customer contact role
Education and training. I.E.: AAA Compliance Training, RPST,TSAAC, Lock-out, PSP, Battery Service Training
Vocational technical automotive training/certification or equivalent experience (preferred)
ASE (Automotive Service Excellence) certification(preferred)

Work Environment/Physical Requirements

#ERS

Apply Today

Warehouse Specialist

Scottsdale, Arizona

Why Work For Us?

Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

ESSENTIAL FUNCTIONS

Our Warehouse Specialist supports Install and Service techs and Advisors/PMs with on time ordering and fulfillment for Job parts request. Supports office ordering and invoicing as needed or requested. Helps maintain warehouse stocking levels, inventory management and general upkeep. Vendor and customer support. Supports staff when warehouse manager is not available

RESPONSIBILITIES/JOB DUTIES

Reviews Purchasing email inbox for parts request for Service tickets and Install Jobs, with review of Job queue for Install and SAFE orders to best determine method of fulfillment; utilizing warehouse stock or creating and submitting purchase orders for items not in stock or not regularly stocked in the warehouse

Pulls items from stock and stages in proper staging area dependent on request/Job schedule, reviewing job pallets or parts request for items needing to be ordered; working with Advisors, Area Foremen, Coordination staff and researching where to best purchase items from for price and quickest availability

Stock and Expense part ordering; checking stock levels of parts needing to be ordered, verifying validity of Min/Max stocking levels, creating and submitting purchase orders, tracking status of fulfillment from vendors. Will Call invoicing and ordering as needed or requested by accounting

Performing cycle counts and inventory audits to maintain accuracy of on hand stock and proper stocking levels; reviewing parts to ensure they can be used before their warranty period has passed

Processing returns for items from stock that have or are getting ready to expire, items ordered for jobs that were not used, not needed, miss-ordered, damaged or not in proper working condition; working with vendors and techs to ensure proper returns are processed and RMA’s obtained

Maintain 5S procedures and upkeep of warehouse; sweeping, general cleaning and assisting with stock location and put away of stock and material ordered for jobs/service tickets

Supporting other areas/positions in warehouse as needed; receiving, driving, & service

KNOWLEDGE AND SKILLS

• 2 - 3 years’ experience warehousing and logistics (or equivalent with inventory management)

EDUCATION, KNOWLEDGE, SKILLS, COMPETENCIES, CERTIFICATIONS/LICENSES

• High School diploma or GED (required)

• Basic computer knowledge and understanding

• Will need to pass a forklift certification class and on hand testing

• MS office; Excel, Outlook, Word, power point knowledge

• Exceptional customer service skills

• Documentation skills

• Supply Management

• Verbal and written communication skills

• Ability to work in a team environment and participate as an active team member

• Ability to learn at a fast pace

• Quality Control

WORKING ENVIRONMENT/ MINIMUM PHYSICAL REQUIREMENTS

Physical requirements; standing, sitting, bending and lifting, need to be able to lift and carry 25 pounds (up to 50 pounds), Long periods looking at a computer screen.

Apply Today

Member Experience Associate

Eureka, California

We're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service. We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.
We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
We're community minded, and celebrate the growth, development and successes of our diverse Team Members.

Whether you’re just starting your journey or looking to grow your career, we’ll support you every step of the way.

Why work for us?

Compensation - AAA provides competitive compensation complete with an annual incentive plan.
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan
Paid Time Off – Ten hours per month, nine holidays annually, two floating holidays and 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members
Development - We invest in our people. AAA leadership will support you in your career development planning.
United Way - $1-$1 matching

Member Experience Associate Essential Functions

Exhibits AAA guiding principles and core values
Performs routine sales, service and operational functions for AAA Members including; DMV, cashiering, auto travel, notary and insurance sales support, with expectations for maintaining required standards, policies and procedures
Understands and actively promotes products and services to achieve individual goals in support of meeting organization goals and objectives
Overcomes obstacles that create barriers to Team Member or branch efforts
Identifies process improvement opportunities and proposes solutions
Acts as an agent for change while promoting AAA’s guiding principles and core values

Knowledge/Skills/Abilities

Demonstrates sales and service skills. Able to effectively interact, face-to-face, with new, prospective and existing Members.
Accuracy and comfort handling money, making change, balancing cash drawer.
Good computer skills, proficient in both reading and basic arithmetic.
Good written and verbal communication skills in person and over the phone.
Ability to multitask in response to requests, requirements and Member/Team Member expectations. Ability to accept feedback and correct course as necessary.

Education & Experience / Licenses & Certification

High school diploma or GED required
Two years sales or customer service experience
Experience working with sales and service standards and goals
P&C Licensing preferred
Bilingual Spanish preferred

**Please note that you will be asked to complete a candidate assessment following your application, via email. Your application will not be considered until the assessment has been completed.**

We’ll value your skills and experience. We’re building a performance organization with heart and developing a pipeline of tomorrow’s leaders. Your work will be enhanced with training opportunities, a mentoring program and our promote-from-within philosophy. We celebrate our diversity and leverage the power of many minds.

#MEL

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Real Time Coordinator - Must Live in Arizona

Phoenix, Arizona

Summary

Incumbent applies job skills and company policies and procedures to a complete variety of tasks.
General supervision and instructions are provided for routine work and detailed instructions are provided on new projects or assignments.

Why Work For Us?

Training – You’ll attend a thorough, comprehensive, training program
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan
Paid Time Off- Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Essential Functions

Allocates calls while balancing occupancy and meeting service level requirements
Generates and distributes statistical reports for overall call center service levels to all levels of management
Processes emails sent to the Workforce Management mailbox within 24 hours of receipt.
Answers phone calls from supervisors/agents for assistance on same day exceptions
Monitors agent activity and ensures schedule adherence. Communicate with Line of Business leaders when agents are not in compliance
Continuously monitors and tracks service levels for all lines of business for each half hour and makes recommendations or adjustments to staff and/or agents skills as needed
Assists the Schedule and Forecast Analysts with weekly plans, additional hours and schedule change requests

Knowledge/Skills/Abilities

Ability to prioritize and balance simultaneous projects in a fast paced work environment
Solid computer skills and knowledge of PC software applications used for word-processing and spreadsheets (e.g., Microsoft Word and Excel or equivalent google suite applications)
Ability to work independently and as part of a team in a demanding environment
Ability to quickly grasp a thorough knowledge of policies, procedures and service goals
Solid communications skills both verbally and in written form
Interpersonal skills and the ability to interact with employees, management and others in a professional and tactful manner
Ability to maintain highly confidential information

Education & Experience / Licenses & Certification

High School Diploma, GED or equivalent required. College education credits preferred.
0 -2 years experience in Workforce Management preferred.

Work Environment/Physical Requirements

Works in an office environment sitting at a desk, table or computer workstation for extended periods of time. May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 75-90 percent of the time spent on the job involves the use of a personal computer.

Physical Demands:

Requires sitting and standing for extended periods of time. Requires extensive use of a computer and repetitive hand movements in the performance of duties. Occasional lifting and carrying of material weighing up to 20 pounds may be required.

Competency

Decision Making (Intermediate)

Adaptive Learning (Proficient)

Drive and Initiative (Intermediate)

Quality Orientation (Proficient)

Dealing with Ambiguity (Intermediate)

Judgment (Intermediate)

Independence (Intermediate)

Apply Today

Insurance Associate - Must Live in Utah

Clearfield, Utah

MUST LIVE IN UTAH

Being a Sales and Service Hero takes great willpower, hard work, and a commitment to meeting Member needs while ensuring regulatory compliance.

Essential Functions:

Enjoy making a high volume of outbound calls and emails to prospects that have expressed an interest online (internet leads) in receiving a quote from AAA
Proactively follow up on new insurance and roadside assistance sales, as well as marketing lists
Use sales techniques and product knowledge to identify customer-specific needs, including conducting insurance reviews to identify a range of suitable products
Leverage tools and underwriting guidelines to assess risks and ensure compliance when recommending products and coverage needs
Consistently meet or exceed all sales expectations and effectively overcome objections to close the sale and tracks all leads, including following up, to close assigned leads
Provides a sales experience that enhances the Member’s affinity to the AAA brand and results in greater Member satisfaction and loyalty
High school diploma or GED required, with 1 to 3 years of sales experience in the Insurance industry and/or call center preferred.
Ability to acquire the active and unrestricted state issued license(s) required to place property and casualty insurance within thirty (30) calendar days of hire. Active P&C resident license(s) preferred.
Be reliable to work a schedule that may include weekends/holidays and adhere to your assigned work schedule
Enjoy working from home and have a dedicated work space free of distractions/noise that includes a desk, chair, etc, along with the ability to hardwire your internet connection

What We Offer:

Training - You will receive virtual paid training that will set you up for success.
Licensing Assistance - AAA will assist with the cost of licensing
Compensation - Generous commission structure with the ability to earn commissions on every policy and product sales. (Agent average earnings $78,000)
Work from Home - We provide you with a computer, monitor, headset, and leads.
Schedule - We are open 7 days a week (including weekends and holidays) and offer several schedule options.
Paid Time Off - Accrue 5.2 hours of Paid Time Off every pay period during your first 12 months - that’s 17 days in your first year!
Volunteer Time - We know Heroes like to give back to their communities; we grant 24 hours of Paid Volunteer Time every year!
Benefits - For eligible Team Members, Medical, Dental, Vision, Life Insurance, Tuition Reimbursement, Employee Assistance Program and more!
401K - Dollar for dollar company match up to 6% of employee contributions.

Work Environment/Physical Requirements:

Works in an office environment sitting at a desk, table or computer workstation for extended periods of time. May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 100 percent of the time spent on the job involves the use of a personal computer.

#JOR_RX

Apply Today

Licensed Insurance Agent

Clearfield, Utah

MUST LIVE IN UTAH

Being a Sales and Service Hero takes great willpower, hard work, and a commitment to meeting Member needs while ensuring regulatory compliance.

Essential Functions:

Enjoy making a high volume of outbound calls and emails to prospects that have expressed an interest online (internet leads) in receiving a quote from AAA
Proactively follow up on new insurance and roadside assistance sales, as well as marketing lists
Use sales techniques and product knowledge to identify customer-specific needs, including conducting insurance reviews to identify a range of suitable products
Leverage tools and underwriting guidelines to assess risks and ensure compliance when recommending products and coverage needs
Consistently meet or exceed all sales expectations and effectively overcome objections to close the sale and tracks all leads, including following up, to close assigned leads
Provides a sales experience that enhances the Member’s affinity to the AAA brand and results in greater Member satisfaction and loyalty
High school diploma or GED required, with 1 to 3 years of sales experience in the Insurance industry and/or call center preferred.
Ability to acquire the active and unrestricted state issued license(s) required to place property and casualty insurance within thirty (30) calendar days of hire. Active P&C resident license(s) preferred.
Be reliable to work a schedule that may include weekends/holidays and adhere to your assigned work schedule
Enjoy working from home and have a dedicated work space free of distractions/noise that includes a desk, chair, etc, along with the ability to hardwire your internet connection

What We Offer:

Training - You will receive virtual paid training that will set you up for success.
Licensing Assistance - AAA will assist with the cost of licensing
Compensation - Generous commission structure with the ability to earn commissions on every policy and product sales. (Agent average earnings $78,000)
Work from Home - We provide you with a computer, monitor, headset, and leads.
Schedule - We are open 7 days a week (including weekends and holidays) and offer several schedule options.
Paid Time Off - Accrue 5.2 hours of Paid Time Off every pay period during your first 12 months - that’s 17 days in your first year!
Volunteer Time - We know Heroes like to give back to their communities; we grant 24 hours of Paid Volunteer Time every year!
Benefits - For eligible Team Members, Medical, Dental, Vision, Life Insurance, Tuition Reimbursement, Employee Assistance Program and more!
401K - Dollar for dollar company match up to 6% of employee contributions.

Work Environment/Physical Requirements:

Works in an office environment sitting at a desk, table or computer workstation for extended periods of time. May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 100 percent of the time spent on the job involves the use of a personal computer.

#IA

Apply Today

Light Service & Tow Driver

Fairfield, California

Why Work For Us?

Great Pay - $42,910 - $58,510
Training – You’ll attend a thorough, comprehensive, training program
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Monthly bonus potential
Paid Time Off- Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Essential Functions

Driving and operating a service vehicle (i.e. flat tire changes, lock-out, fuel delivery services, etc.)
On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving
Leverages sales skills for offering products and services from AAA to member during service interaction
Utilizing on-board computer, radio communications, and mapping systems
Completion of daily paperwork (i.e. call-logs, battery invoices, cash receipts, etc.)

Knowledge/Skills/Abilities

Clear and proficient verbal and written communication even under pressure
Common knowledge of vehicle components and the common reasons for vehicle failure
Demonstrates problem solving and listening skills to evaluate member safety as well as the ability to discern safety issues and respond appropriately
Ability to drive a manual/automatic shift vehicle

Education & Experience/Licenses & Certification

Two (2) years of experience in a customer contact role
Education and training. I.E.: AAA Compliance Training, RPST,TSAAC, Lock-out, PSP, Battery Service Training
Vocational technical automotive training/certification or equivalent experience (preferred)
ASE (Automotive Service Excellence) certification(preferred)

Work Environment/Physical Requirements

#ERS

Apply Today

Sales Representative

Las Vegas, Nevada

We’re looking for a results-driven Sales Representative to actively seek out and engage customer prospects. You will be part of a team that has a MUST WIN attitude matched by an unparalleled support staff. We’re looking for hardworking, self-motivated, individuals with a professional presence. You will be working with a company and a team that is second to none and we are looking for the same!

While this is a fully remote position, each team adheres to a specific location strategy, which allows them to work more effectively together. Therefore, the candidate should reside in or near Las Vegas, NV.

Why work for us?

Great Pay- $16.00 hourly plus uncapped commission and a opportunity to earn $10,000 fast start bonus within the first 6 months
Benefits – Medical, Dental, Vision, and more!
401k Matching – $1 for $1 company match up to 4% of pay
Paid Time Off – Accrual of 3 weeks PTO and nine holidays annually
Career Growth – Move up your career, internal candidates receive top priority
Collaborative Environment- We value your contributions to providing exceptional services to our Members

Summary:

The Inside Sales Representative is responsible for handling inbound and outbound leads, advancing the sales process, closing new and upgrading existing business and achieving opportunity-based sales quotas. The Inside Sales Representative will conduct research to best qualify leads and reach business targets through telephone and email.

Job Duties:

Utilize a consistent contact attempt process via phone and e-mail to nurture, qualify and sell prospects generated by marketing campaigns and ‘cold-calling’ in a production focused environment
Prospect, educate and qualify leads to create sales-ready opportunities
Effectively communicate A3SH’s solutions and value propositions to prospects who may yet be unfamiliar with them leading to demand for A3SH’s ’s solutions
Manage your pipeline with precision, and consistently develop strategies to grow your business
Follow the established sales process and consistently using Salesforce.com to document prospect interactions – ensuring efficient lead management
Consistently monitor market trends and educate yourself on industry best practices to offer valuable perspective to your clients

Knowledge/Skills/Abilities:

Ability to build and maintain lasting relationships with customers
Exceptional verbal communication and presentation skills
Understanding and experience in professional selling processes
Genuine passion for the sales discipline and for helping clients succeed
Ability and desire to thrive in a fast moving, ever-evolving environment
Ability to perform basic calculations and mathematical figures
Bilingual- Spanish preferred
Minimum of two years' direct work experience in inside or outside sales capacity preferred
Demonstrated success in qualifying opportunities involving multiple decision makers
Demonstrated ability to convert prospects and close deals and achieve sales quotas
Experience with customer relationship management software
Saturday and Sunday hours on a rotation basis is required

#SAFE

Apply Today

Support Service Associate - New Tempe Location

Scottsdale, Arizona

Come join us at our new Tempe Location coming soon!

Why Work With Us!

Exceptional benefits within 30 days of hire, with employer contribution to Medical/Dental/Vision premiums
401K Matching $1 to $1 up to 6% annually
15 Paid Days off (20 after 1 year) + 9 paid holidays, some Saturdays and no Sundays
Free AAA Membership and numerous employee discounts

Essential Functions

• Maintain proper levels of member/customer satisfaction.

• Answer telephones and assist customers with booking appointments and general service questions.

• Route customers to the proper staff member for more technical questions.

• Assist with invoicing and processing payments for customers.

• Assist with entering supplier invoices into the shop management software.

• Assist the General Manager with physical inventories

• Assist management with coordinating and holding employee meetings.

• Assist Service Advisors and General Manager with various administrative duties – filing, mail processing, supply ordering, daily closing, etc.

• Maintain a clean and safe working environment. Keep the parking area and the interior sales and service area of the facility neat and clean on a daily basis.

Knowledge/Skills/Abilities

• Good written verbal communication, ability to take direction well

• Bilingual communication skills (preferred)

• Basic Mathematical skills

Education & Experience/Licenses & Certification

Two (2) years of experience in a customer contact role
Must be 21 for insurance purposes

Work Environment/Physical Requirements

Lifting and carrying parts, weighing up to 25 pounds, possibly several times a day; Some exposure to loud noises every day for up to 30 minutes at a time from air tools and auto repair equipment. A percent of time is spent traveling by car to pick up parts and customers. Long periods of time on their feet.

Apply Today

Support Service Associate/Shuttle Drive-Customer Service

Roseville, California

Why Work With Us:

Exceptional benefits within 30 days of hire, with employer contribution to Medical/Dental/Vision premiums
401K Matching $1 to $1 up to 6% annually
Opportunity for advancement
15 Paid Days off (20 after 1 year) + 9 paid holidays, some Saturdays and no Sundays
Clean well equipped shops with consistent car count
Free AAA Membership and numerous employee discounts

Essential Functions

• Maintain proper levels of member/customer satisfaction.

• Answer telephones and assist customers with booking appointments and general service questions.

• Route customers to the proper staff member for more technical questions.

• Assist with invoicing and processing payments for customers.

• Assist with entering supplier invoices into the shop management software.

• Assist the General Manager with physical inventories

• Assist management with coordinating and holding employee meetings.

• Assist Service Advisors and General Manager with various administrative duties – filing, mail processing, supply ordering, daily closing, etc.

• Maintain a clean and safe working environment. Keep the parking area and the interior sales and service area of the facility neat and clean on a daily basis.

Knowledge/Skills/Abilities

• Good written verbal communication, ability to take direction well

• Bilingual communication skills (preferred)

• Basic Mathematical skills

Education & Experience/Licenses & Certification

Two (2) years of experience in a customer contact role

Work Environment/Physical Requirements

Apply Today

Sales Associate

Clearfield, Utah

MUST LIVE IN UTAH

At AAA, our purpose is to serve our Members. Everyone in our Sales and Service division is instrumental in creating outstanding Member experiences and ensuring our Members are covered for life’s unexpected events. One of the most important ways we do this is making sure Members understand the many benefits we offer so when they need help we can proudly say yes! What work could be more rewarding and meaningful than knowing you helped someone when life throws a curveball?

Being a Sales and Service Hero takes great willpower, hard work, and emotional strength.

Essential Functions:

Enjoy a fast paced environment; handling 75 - 100 calls per shift
Be skilled at using multiple applications simultaneously and be able to provide clear and proficient verbal and written communication
Deliver extraordinary customer service to our Members by using sound judgment, empathy, and problem solving to make decisions that adhere to policy and procedure
Use sales techniques, product knowledge, and listening skills to identify Member-specific needs to generate new sales to prospective and current Members
The ability to adapt and respond to changing work situations and environments
Be reliable to work a schedule that may include weekends/holidays and adhere to your assigned work schedule
Enjoy working from home and have a dedicated work space free of distractions/noise that includes a desk, chair, etc, along with the ability to hardwire your internet connection

What We Offer:

Great Pay - Earn $13.50/hour to start with the opportunity to make $15.12/hour within 9 months based on achievement of performance goals.
Generous Bonus Structure - Based on sales performance, with additional bonus opportunities for new product sales. (current TM average $600-$800)
Fluency in Spanish is a plus and you may be eligible to earn up to an additional $80/month.
Work from Home - We provide you with all the computer equipment you will need.
Schedule - We are open 7 days a week (including weekends and holidays) and offer several schedule options.
Paid Time Off - Accrue 5.2 hours of Paid Time Off every pay period during your first 12 months - that’s 17 days in your first year!
Volunteer Time - We know Heroes like to give back to their communities; we grant 24 hours of Paid Volunteer Time every year!
Training - You will receive virtual paid training that will set you up for success.
Benefits - For eligible Team Members, Medical, Dental, Vision, Life Insurance, Tuition Reimbursement, Employee Assistance Program and more!
401K - Dollar for dollar company match up to 6% of employee contributions.

Work Environment/Physical Requirements:

Works in an office environment sitting at a desk, table or computer workstation for extended periods of time. May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 100 percent of the time spent on the job involves the use of a personal computer.

**Please note that you will be asked to complete a candidate assessment following your application, via email. Your application will not be considered until the assessment has been completed.**

#IA

Apply Today

Member Experience Associate

Auburn, California

Why Work For Us?

Great Pay – Paid training and competitive hourly base + incentives.
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay.
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

Summary:

The Member Experience Associate acts in a service and sales capacity, responsible for providing caring, outstanding Member service with heart while actively promoting cross sales referrals, sales and branch promotions.

Essential Functions

Performs routine sales, service and operational functions for AAA Members including; DMV, cashiering, auto travel, notary and insurance sales support, with expectations for maintaining required standards, policies and procedures.
Understands and actively promotes products and services to achieve individual goals in support of meeting organization goals and objectives.
Overcomes obstacles that create barriers to Team Member or branch efforts and identifies process improvement opportunities and proposes solutions.
Acts as an agent for change while promoting AAA’s guiding principles and core values.

Knowledge/Skills/Abilities

Demonstrates sales and service skills. Able to effectively interact, face-to-face, with new, prospective and existing Members.
Accuracy and comfort handling money, making change, balancing cash drawer.
Good computer skills, proficient in both reading and basic arithmetic.
Good written and verbal communication skills in person and over the phone.
Ability to multitask in response to requests, requirements and Member/Team Member expectations. Ability to accept feedback and correct course as necessary.

Education & Experience / Licenses & Certification

High school diploma or GED required.
Two years sales or customer service experience.
Experience working with sales and service standards and goals.
Current & valid Driver's License with clean history may be required.
Bonding and fingerprinting may be required.
P&C Licensing may be required.

Work Environment/Physical Requirements

Works in a variety of office environments where standing, walking or sitting at a desk, table or computer workstation may be required for extended periods of time.
May travel by car, plane or other form of transportation to attend business meetings or conferences.
May be required to work in one or more locations in a defined service area. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

#MEA

Apply Today

Tow and Battery Drivers Needed

Truckee, California

Walk In Interviews Welcome!

Time:

Monday- Friday 9:00am-4:00pm

Location:

1050 Greg St Sparks, NV 89431

Why Work For Us?

Great Pay- $20.63 hourly with the potential to make up to $1,300 per month with quality and productivity incentives! Training – You’ll attend a thorough, comprehensive, training program
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Paid Time Off- Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Essential Functions

Driving and operating a service vehicle (i.e. flat tire changes, lock-out, fuel delivery services, etc.)
On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving
Utilizing on-board computer, radio communications, and mapping systems
Completion of daily paperwork (i.e. call-logs, battery invoices, cash receipts, etc.)

Knowledge/Skills/Abilities

Strong customer service skills
Clear and proficient verbal and written communication even under pressure
Demonstrates problem solving and listening skills to evaluate member safety as well as the ability to discern safety issues and respond appropriately

Work Environment/Physical Requirements

#GAB

Apply Today

Tow and Light Service Driver

Richmond, California

Why Work For Us?

Great Pay- $21.85 hourly with the potential to make up to $1,300 per month with quality and productivity incentives!
Training – You’ll attend a thorough, comprehensive, training program
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Monthly bonus potential
Paid Time Off- Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Essential Functions

Driving and operating a service vehicle (i.e. flat tire changes, lock-out, fuel delivery services, etc.)
On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving
Leverages sales skills for offering products and services from AAA to member during service interaction
Utilizing on-board computer, radio communications, and mapping systems
Completion of daily paperwork (i.e. call-logs, battery invoices, cash receipts, etc.)

Knowledge/Skills/Abilities

Clear and proficient verbal and written communication even under pressure
Common knowledge of vehicle components and the common reasons for vehicle failure
Demonstrates problem solving and listening skills to evaluate member safety as well as the ability to discern safety issues and respond appropriately
Ability to drive a manual/automatic shift vehicle

Education & Experience/Licenses & Certification

Two (2) years of experience in a customer contact role
Education and training. I.E.: AAA Compliance Training, RPST,TSAAC, Lock-out, PSP, Battery Service Training
Vocational technical automotive training/certification or equivalent experience (preferred)
ASE (Automotive Service Excellence) certification(preferred)

Work Environment/Physical Requirements

#ERS

Apply Today

Tow and Light Service Drivers

Sparks, Nevada

Walk in interviews welcome!

Monday- Friday 9:00am-4:00pm

1050 Greg St
Sparks, NV 89431

Why Work For Us?

Great Pay- $37,000-$52,000 annually
Training – You’ll attend a thorough, comprehensive, training program
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Paid Time Off- Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Essential Functions

Driving and operating a service vehicle (i.e. flat tire changes, lock-out, fuel delivery services, etc.)
On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving
Utilizing on-board computer, radio communications, and mapping systems
Completion of daily paperwork (i.e. call-logs, battery invoices, cash receipts, etc.)

Knowledge/Skills/Abilities

Strong customer service skills
Clear and proficient verbal and written communication even under pressure
Demonstrates problem solving and listening skills to evaluate member safety as well as the ability to discern safety issues and respond appropriately

Work Environment/Physical Requirements

#ERS

Apply Today

Insurance Sales Agent

Reno, Nevada

Why work for us?

Compensation – Generous base plus commission pay structure with the ability to earn commission on every policy
Licensing Assistance – AAA will reimburse a portion of the costs of licensure
No Overhead Costs – W-2 structure with dedication space in a AAA NCNU branch.
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay.
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

Summary:

Sales Agents serve our Members by selling Property & Casualty and Roadside Assistance insurance that meets the Member’s needs.

Essential Functions

Uses sales techniques and product knowledge to identify customer-specific needs to generate new sales, retain existing insured’s and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.
Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Associate’s manager.
Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.
Consistently provides all Members with a sales and service experience that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.
Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.
Responds to customer inquiries and requests relating to insurance products and membership.
Researches and resolves customer service issues. Often assists the insured in initiating the first notice of loss on claims.

Education & Experience/Licenses & Certifications

High school diploma or GED required. Bachelor's degree in a relevant field preferred.
2 to 4 years of sales experience preferred.
Currently possesses, or has the ability to acquire unrestricted state issued license(s) required to place property and casualty insurance within twenty-one (21) calendar days of start date. Depending on start date, active property and casualty license(s) may be required.

Work Environment/Physical Requirements

#IA

Apply Today

Insurance Sales Agent

Phoenix, Arizona

Why work for us?

Compensation – Generous base plus commission pay structure with the ability to earn commission on every policy
Licensing Assistance – AAA will reimburse a portion of the costs of licensure
No Overhead Costs – W-2 structure with dedication space in a AAA NCNU branch.
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay.
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

Summary:

Sales Agents serve our Members by selling Property & Casualty and Roadside Assistance insurance that meets the Member’s needs.

Essential Functions

Uses sales techniques and product knowledge to identify customer-specific needs to generate new sales, retain existing insured’s and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.
Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Associate’s manager.
Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.
Consistently provides all Members with a sales and service experience that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.
Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.
Responds to customer inquiries and requests relating to insurance products and membership.
Researches and resolves customer service issues. Often assists the insured in initiating the first notice of loss on claims.

Education & Experience/Licenses & Certifications

High school diploma or GED required. Bachelor's degree in a relevant field preferred.
2 to 4 years of sales experience preferred.
Currently possesses, or has the ability to acquire unrestricted state issued license(s) required to place property and casualty insurance within twenty-one (21) calendar days of start date. Depending on start date, active property and casualty license(s) may be required.

Work Environment/Physical Requirements

#IA

Apply Today

Insurance Sales Agent

Farmington, Utah

Why work for us?

Compensation – Generous base ($15.39 hourly base) plus commission pay structure with the ability to earn commission on every policy
Licensing Assistance – AAA will reimburse a portion of the costs of licensure
No Overhead Costs – W-2 structure with dedication space in a AAA NCNU branch.
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay.
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

Summary:

Sales Agents serve our Members by selling Property & Casualty and Roadside Assistance insurance that meets the Member’s needs.

Essential Functions

Uses sales techniques and product knowledge to identify customer-specific needs to generate new sales, retain existing insured’s and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.
Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Associate’s manager.
Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.
Consistently provides all Members with a sales and service experience that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.
Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.
Responds to customer inquiries and requests relating to insurance products and membership.
Researches and resolves customer service issues. Often assists the insured in initiating the first notice of loss on claims.

Education & Experience/Licenses & Certification

High school diploma or GED required. Bachelor's degree in a relevant field preferred.
2 to 4 years of sales experience preferred.
Currently possesses, or has the ability to acquire unrestricted state issued license(s) required to place property and casualty insurance within twenty-one (21) calendar days of start date. Depending on start date, active property and casualty license(s) may be required.

Work Environment/Physical Requirements

#IA

Apply Today

Life Insurance Agent

Ogden, Utah

Essential Functions

Maximizes life insurance market penetration with current members and property/casualty insureds and stays vigilant for new sales opportunities. Maintains high quality production and persistency standards to assure profitable growth. Identifies and develops sales opportunities within the community. Follows company approved sales process in the completion of required financial, activity and sales reporting.
Provides life sales support and training on lead development and identification for the frontline employees, Insurance Sales Agents (P/C) and other staff who come in contact with members/ insureds. Establishes and maintains strong working relationships with front line employees, Sales Agents and the branch management team. Notifies Agents in a timely manner of result with referred lead. Provides leads from life insureds and other calls to Sales Agents for other products/services, i.e., membership, auto/homeowners and travel insurance.
Stays well-informed of changes and developments in policy and/or external practices. Attends meetings to obtain information, provide input, keep lines of communication open, stay updated and offer sales ideas when appropriate. Keeps current in industry; maintains continuing education for licensure.
Develops annual business plan with input and involvement from the Life Sales Manager to meet goals and determine responsibilities, including new business life sales, quality standards, as well as building outstanding customer relationships. Reviews plan objectives and reassesses strategies to align performance relative to annual sales goals.
Ensures compliance with NCNU and AAA Life and regulations, as well as external regulations

Knowledge/Skills/Abilities

Strong interpersonal, presentation and communication skills needed to interact with staff, members and insureds effectively
Ability to cultivate relationships with peers and staff; educates staff to make referrals to Life Insurance
Agents
Computer skills in basic software applications, and navigating business applications specific to life insurance
Demonstrated skills in selling life insurance and annuities; Skills to develop, track and effectively follow up on leads (preferred)
Strong knowledge in sales techniques, life product line illustrations, features and benefits (preferred)
Demonstrated skills in prospecting and lead generation abilities (preferred)
Bilingual communication skills (preferred)

Education & Experience/Licenses & Certification

High School Diploma or GED
Valid Automobile Operator's License
Active State Resident Life Insurance License
Bachelor's degree in related area or an equivalent combination of education and experience
(preferred)
1+ years experience in Life Insurance and/or Annuity Sales (preferred)
CLU, ChFC and/or LUTCF Designations (preferred)

Work Environment/Physical Requirements

#MEL

#LIFE

Apply Today

Member Experience Associate

Helena, Montana

Why Work For Us?

Great Pay – Paid training and competitive hourly base + incentives.
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay.
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

Summary:

Essential Functions

Performs routine sales, service and operational functions for AAA Members including; DMV, cashiering, auto travel, notary and insurance sales support, with expectations for maintaining required standards, policies and procedures.
Understands and actively promotes products and services to achieve individual goals in support of meeting organization goals and objectives.
Overcomes obstacles that create barriers to Team Member or branch efforts and identifies process improvement opportunities and proposes solutions.
Acts as an agent for change while promoting AAA’s guiding principles and core values.

Knowledge/Skills/Abilities

Demonstrates sales and service skills. Able to effectively interact, face-to-face, with new, prospective and existing Members.
Accuracy and comfort handling money, making change, balancing cash drawer.
Good computer skills, proficient in both reading and basic arithmetic.
Good written and verbal communication skills in person and over the phone.
Ability to multitask in response to requests, requirements and Member/Team Member expectations. Ability to accept feedback and correct course as necessary.

Education & Experience / Licenses & Certification

High school diploma or GED required.
Two years sales or customer service experience.
Experience working with sales and service standards and goals.
Current & valid Driver's License with clean history may be required.
Bonding and fingerprinting may be required.
P&C Licensing may be required.

Work Environment/Physical Requirements

Works in a variety of office environments where standing, walking or sitting at a desk, table or computer workstation may be required for extended periods of time.
May travel by car, plane or other form of transportation to attend business meetings or conferences.
May be required to work in one or more locations in a defined service area. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

#MEA

Apply Today

General Service Technician/Lube Tech

Santa Rosa, California

Check out the benefits!

Exceptional benefits within 30 days of hire, with employer contribution to medical/Dental/Vision premiums
401K Matching $1 to $1 up to 6% annually
15 Paid Days off (20 days after 1 year) + 9 paid holidays, some Saturdays and no Sundays
Opportunities for growth
Tuition reimbursement for automotive education and ASE Certifications
Clean well equipped shops with state of the art equipment and consistent car count
A free AAA Membership and numerous employee discounts

Job Responsibilities:

Performs oil changes and lubrication service for member and nonmember vehicles.
Performs tire repairs and installation service for member and nonmember vehicles.
Performs other minor repairs as assigned by Lead Tech or Service Advisor, according to their abilities.
Assist upper level technicians as needed and for experience.
Test drives vehicles when practical for any/all performance or drivability concerns before performing work
- Exception: when unsafe or vehicle not drivable
- Retest drives after repairs completed to verify that repair solved defined problems
Maintains clean and safe work environment; cleans spills and debris immediately to reduce hazards
Maintain company provided equipment and machinery
Follows company and industry safety rules and regulations
Reports all unsafe conditions to supervisor including but not limited to lifts, overhead doors, and equipment
Attends all required training, seeks additional training to maintain and increase effectiveness
Keeps up to date on industry trends and repair procedures.
Attends and successfully completes at least 12 hours of continuing auto repair training per year sponsored and/or provided by the club.
Maintains customer vehicles in regard to cleanliness and does not tune or otherwise adjust any controls within the vehicle.
Verifies as soon as practicable that parts ordered for the vehicle assigned to them are correct.
Performs all repairs according to MAP (Motorist Assurance Program), OEM (Original Equipment Manufacturers) or accepted industry standard.
Performs digital inspection and documents to their full potential. Notates all pertinent information into the shop inspection or management system, attaches all photos or videos to illustrate repairs or needs to the inspection.
Assures all comeback related repairs are prioritized as directed by manager or lead.
Communicates effectively as necessary with manager, service advisors and other technicians to contribute to the overall performance of the location
Responsible for the safety and accuracy of all repairs made and or systems inspected to assure vehicle is as safe or more safe condition as was prior to work commencing
Performs other related duties as assigned.
Note: May require travel to different locations on an as needed basis

Knowledge/Skills/Abilities

Effective verbal and written communication skills in the language(s) required for the role, as justified for business necessity
Effective organization, interpersonal and negotiation skills
Ability to work scheduled hours as necessitated by business need
Math and computer skills with experience using software applications including word processing, spreadsheets, browsers, and email
Member service focus
Automotive/mechanical background
Ability to drive vehicles equipped with manual transmission
Knowledge of equipment/tool operation and diagnostic/repair procedures
Maintains 20% productivity measured by hours worked/hours flagged

Education & Experience/ Licenses & Certifications

High School diploma or equivalent certification (GED)
Valid driver license and acceptable driving record
Six months experience in general repair, lube services and or tire shop
Must be 21 years old for Insurance purposes

Work Environment/Physical Requirements

Ability to lift and or carry up to 50lbs
Standing, bending, kneeling, pushing, reaching, lifting, climbing ladders
Exposure to loud noises

#AUTO

Apply Today

General Service Technician/Lube Tech - New Tempe Location

Scottsdale, Arizona

New Tempe Location Coming Summer 2021!

Now Hiring

Why Work With Us:

Exceptional benefits within 30 days of hire, with employer contribution to medical/Dental/Vision premiums
401K Matching $1 to $1 up to 6% annually
15 Paid Days off (20 days after 1 year) + 9 paid holidays, some Saturdays and no Sundays
Opportunities for growth
Tuition reimbursement for automotive education and ASE Certifications
Clean well equipped shops with state of the art equipment and consistent car count
A free AAA Membership and numerous employee discounts

Job Responsibilities:

Performs oil changes and lubrication service for member and nonmember vehicles.
Performs tire repairs and installation service for member and nonmember vehicles.
Performs other minor repairs as assigned by Lead Tech or Service Advisor, according to their abilities.
Assist upper level technicians as needed and for experience.
Test drives vehicles when practical for any/all performance or drivability concerns before performing work
- Exception: when unsafe or vehicle not drivable
- Retest drives after repairs completed to verify that repair solved defined problems
Maintains clean and safe work environment; cleans spills and debris immediately to reduce hazards
Maintain company provided equipment and machinery
Follows company and industry safety rules and regulations
Reports all unsafe conditions to supervisor including but not limited to lifts, overhead doors, and equipment
Attends all required training, seeks additional training to maintain and increase effectiveness
Keeps up to date on industry trends and repair procedures.
Attends and successfully completes at least 12 hours of continuing auto repair training per year sponsored and/or provided by the club.
Maintains customer vehicles in regard to cleanliness and does not tune or otherwise adjust any controls within the vehicle.
Verifies as soon as practicable that parts ordered for the vehicle assigned to them are correct.
Performs all repairs according to MAP (Motorist Assurance Program), OEM (Original Equipment Manufacturers) or accepted industry standard.
Performs digital inspection and documents to their full potential. Notates all pertinent information into the shop inspection or management system, attaches all photos or videos to illustrate repairs or needs to the inspection.
Assures all comeback related repairs are prioritized as directed by manager or lead.
Communicates effectively as necessary with manager, service advisors and other technicians to contribute to the overall performance of the location
Responsible for the safety and accuracy of all repairs made and or systems inspected to assure vehicle is as safe or more safe condition as was prior to work commencing
Performs other related duties as assigned.
Note: May require travel to different locations on an as needed basis

Knowledge/Skills/Abilities

Effective verbal and written communication skills in the language(s) required for the role, as justified for business necessity
Effective organization, interpersonal and negotiation skills
Ability to work scheduled hours as necessitated by business need
Math and computer skills with experience using software applications including word processing, spreadsheets, browsers, and email
Member service focus
Automotive/mechanical background
Ability to drive vehicles equipped with manual transmission
Knowledge of equipment/tool operation and diagnostic/repair procedures
Maintains 20% productivity measured by hours worked/hours flagged

Education & Experience/ Licenses & Certifications

High School diploma or equivalent certification (GED)
Valid driver license and acceptable driving record
Six months experience in general repair, lube services and or tire shop

Work Environment/Physical Requirements

Ability to lift and or carry up to 50lbs
Standing, bending, kneeling, pushing, reaching, lifting, climbing ladders
Exposure to loud noises

Apply Today

Team Leader

Rancho Cordova, California

Why Work For Us?

Great Pay - with the opportunity for increases when performance skill blocks are achieved
Training – You’ll attend a thorough, comprehensive, training program
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Summary:

Essential Functions

Coordinates and directs work activities to provide services including vehicle repair/maintenance, emergency road service, and related activities in response to member, non-member, commercial customer, and vendor inquiries, requests, complaints, and issues.
Assigns people, tools, vehicles and other resources to tasks to ensure operating standards for volume, timeliness, cost and quality of service are met or exceeded.
Manages direct reports and/or temporary/seasonal employees to ensure work-produced meets or exceeds standards for productivity and quality.
Coaches employees on workflow or skill set, organizing classes for employee development or providing one-on-one training.

Knowledge/Skills/Abilities

Appropriate knowledge and ability to answer technical questions and provide training and guidance to staff
Interpersonal and communication skills (verbal and written) necessary to interact with members, employees and others in a professional and tactful manner
Ability to manage and document Automotive services, projects, and/or pilot projects
Ability to coach, mentor, evaluate and train
Knowledge of member services, products, guidelines, polices and procedures related to automotive services

Education & Experience / Licenses & Certification

High School diploma or equivalent certification.
3 – 5 years Industry experience in providing repair, maintenance, and/or emergency road services for passenger and/or commercial vehicles.
2 – 3 years supervisory, management or leadership experience. (preferred)

Work Environment/Physical Requirements

Apply Today

Insurance Sales Agent

Phoenix, Arizona

Why work for us?

Compensation – Generous base plus commission pay structure with the ability to earn commission on every policy
Licensing Assistance – AAA will reimburse a portion of the costs of licensure
No Overhead Costs – W-2 structure with dedication space in a AAA NCNU branch.
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay.
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

Summary:

Sales Agents serve our Members by selling Property & Casualty and Roadside Assistance insurance that meets the Member’s needs.

Essential Functions

Uses sales techniques and product knowledge to identify customer-specific needs to generate new sales, retain existing insured’s and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.
Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Associate’s manager.
Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.
Consistently provides all Members with a sales and service experience that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.
Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.
Responds to customer inquiries and requests relating to insurance products and membership.
Researches and resolves customer service issues. Often assists the insured in initiating the first notice of loss on claims.

Education & Experience/Licenses & Certifications

High school diploma or GED required. Bachelor's degree in a relevant field preferred.
2 to 4 years of sales experience preferred.
Currently possesses, or has the ability to acquire unrestricted state issued license(s) required to place property and casualty insurance within twenty-one (21) calendar days of start date. Depending on start date, active property and casualty license(s) may be required.

Work Environment/Physical Requirements

#IA

Apply Today

Member Experience Associate

Petaluma, California

We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
We're community minded, and celebrate the growth, development and successes of our diverse Team Members.

Whether you’re just starting your journey or looking to grow your career, we’ll support you every step of the way.

Why work for us?

Compensation - AAA provides competitive compensation complete with an annual incentive plan.
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan
Paid Time Off – Ten hours per month, nine holidays annually, two floating holidays and 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members
Development - We invest in our people. AAA leadership will support you in your career development planning.
United Way - $1-$1 matching

Member Experience Associate Essential Functions

Exhibits AAA guiding principles and core values
Performs routine sales, service and operational functions for AAA Members including; DMV, cashiering, auto travel, notary and insurance sales support, with expectations for maintaining required standards, policies and procedures
Understands and actively promotes products and services to achieve individual goals in support of meeting organization goals and objectives
Overcomes obstacles that create barriers to Team Member or branch efforts
Identifies process improvement opportunities and proposes solutions
Acts as an agent for change while promoting AAA’s guiding principles and core values

Knowledge/Skills/Abilities

Demonstrates sales and service skills. Able to effectively interact, face-to-face, with new, prospective and existing Members.
Accuracy and comfort handling money, making change, balancing cash drawer.
Good computer skills, proficient in both reading and basic arithmetic.
Good written and verbal communication skills in person and over the phone.
Ability to multitask in response to requests, requirements and Member/Team Member expectations. Ability to accept feedback and correct course as necessary.

Education & Experience / Licenses & Certification

High school diploma or GED required
Two years sales or customer service experience
Experience working with sales and service standards and goals
P&C Licensing preferred
Bilingual Spanish preferred

**Please note that you will be asked to complete a candidate assessment following your application, via email. Your application will not be considered until the assessment has been completed.**

We’ll value your skills and experience. We’re building a performance organization with heart and developing a pipeline of tomorrow’s leaders. Your work will be enhanced with training opportunities, a mentoring program and our promote-from-within philosophy. We celebrate our diversity and leverage the power of many minds.

#MEL

Apply Today

Technical Delivery II

Clearfield, Utah

Why Work For Us?

Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Job Summary

Under general supervision, our Technical Delivery team member provides technical support to team members on the operational or maintenance aspects of system equipment. This individual is a designated contact for escalated end-user support and resolution for issues that may be of moderate to moderately intermediate complexity.

Essential Functions

• Performs client-site, telephone and remote servicing that include installation and end-user support for system hardware and software.

• Provides technical support to customers on operational or maintenance aspects of system equipment.

• Serves as internal customer contact for technical and service-related problems.

• Diagnoses hardware, software and systems failures using established procedures.

• Determines most cost-effective repair or resolutions that will minimize customer downtime.

• Prepares and provides reports for analyzing product-failure trends and service issues.

• Provides Tier II support for the Desktop and Help Desk teams.

• Installs, configures, and supports an organization's local area network (LAN), wide area network (WAN), and telephony

• Maintains and administers servers and related computing environments including computer hardware, systems and applications software and all other configurations.

• Diagnoses, troubleshoots, and resolves hardware, software or other network or system problems, and replaces defective components.

• Configures, monitors, and maintains email applications or virus protection software.

• Monitors servers, telephones and networking equipment at remote locations.

• Implements and provides technical support for applications as it relates to end user computing.

• Prepares and reports detailed technical documentation.

Knowledge/Skills/Abilities

• Uses available time effectively and structures work activities to consistently meet commitments.

• Performs well under pressure.

• Builds rapport well.

• Juggles competing priorities, making progress on all assignments, while completing those of highest impact first.

• SCCM or Intune management and configuration experience

• Exercises judgment on how best to accomplish assignments.

• Understands how own work impacts others, and current level of performance relative to targets.

• Skilled in problem-solving and improving processes.

• Actively participates in group processes aimed at resolving business challenges.

• Uses energy, drive and enthusiasm to complete assignments.

• Demonstrates commitment and support for team efforts.

• Understands established criteria and work procedures and executes tasks accordingly.

• Treats change and new situations as opportunities for learning or growth; focuses on beneficial aspects of change; speaks positively about change to others.

• Shares information with internal customers to build their understanding of issues and capabilities.

• Learns and applies Agile principles and practices to assigned work.

• Business communications skills (verbal, written, interpersonal).

• Skills in working collaboratively as part of a cross-functional team (and multiple geographical sites).

Education & Experience/Licenses & Certification

• Three years related technical support experience (which includes applications support) or a combination of equivalent education and experience.

• Microsoft MCP Certification or equivalent experience

#LI-VB1

#VIC_RX

Apply Today

Associate Product Marketer

Walnut Creek, California

Why Work For Us?

Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Our Associate Product Marketer will have full responsibility for a product and its business results. They will be accountable for managing product development and executing strategies and plans in partnership with cross-functional teams and external creative agencies.

Essential Functions

Strategy and Execution - Manage key business KPIs to accomplish strategic goals
Marketing Strategic Plan Development & Execution – Responsible for development and execution of annual plans including business analytics, communication, digital and social media plans. Partner internally and externally to develop and execute marketing activities that drive growth and achieve targets
Competitive Intelligence – Monitor competitor activities, including pricing, promotion, new product launches, advertising
Marketing Budget – Manage marketing budget, including budget tracker, PO's and invoicing
Project Management – Perform ad-hoc projects as needed to support Product Marketing Manager
Communication/ Networking – Guide advertising agencies and production vendors to execute communication plan; Assist in vendor negotiations and selection to control expense; prepare materials with creative agencies

Knowledge/Skills/Abilities

Strategic leadership skills
Strong problem solving skills
Proficient in financial and analytical thinking and analyses
Clear and concise communication skills and team influencer

Education & Experience/Licenses & Certification

College degree
3-5 years related work experience

#LI-VB1

#VIC_RX

Apply Today

Business Systems Analyst III

Phoenix, Arizona

Why Work For Us?

Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Summary

Our Business Systems Analyst formulates and defines systems scope and objectives based on both user needs and a good understanding of applicable business systems and industry requirements.

Essential Functions

Determines priorities and schedule for system related work for assigned applications/systems/processes.
Identifies business unit needs, risks, and resource constraints and develops communication content for system changes being implemented in production.
Obtains and/or creates estimates of hours of development, hours of testing, and other resource requirements for proposed projects.
Negotiates with internal client groups, resources providers (such as IT) and other stakeholders schedule and perform work.
Provides subject matter expertise on applications, systems and/or processes to internal clients in identifying and resolving, processing/reporting problems in multiple business systems.
Plans, manages and may execute testing of application, system and/or process changes/upgrades at key phases of development.
Coordinates the work of external venders, end users, systems resources, IT professionals and others as needed to complete valid testing.
Formulates solutions/alternatives based on business needs and processing problems across multiple systems and functional areas. Presents solutions and recommendations to management.
Identify field training needs; develop training materials and conduct training sessions.
Develops complex reports that retrieve and compile data from multiple applications. Data may be housed in AAA owned platforms or external ASP's (application service providers).

Knowledge/Skills/Abilities

Knowledge of structure testing methodology and business unit operations typically acquired through two years experience or formal training
Basic knowledge of either business or systems analysis as well as various tools such as spreadsheets, word processors or data base organizers including formulas and macros
Team player with proven analytical and writing skills to produce systems development requests
User level knowledge of all systems developed and supported within the unit
Ability to develop an understanding of data relationships among various systems within assigned functional area
Working knowledge of automated testing tools and other test management applications (i.e., Quality Center for defect management)
Detailed technical knowledge of a group of interrelated systems and their business functions
Knowledge of data produced by systems, its uses, sources and meaning for decisions.
Ability to run queries across platforms and provide analytics on the results
Expert knowledge of automated testing tools and defect management tools, including the ability to modify as needed to fit testing effort

Education & Experience / Licenses & Certification

A high school diploma at a minimum is required
4+ years business systems analysis experience

#LI-VB1

#VIC_RX

Apply Today

Digital Product Manager

Phoenix, Arizona

Why Work For Us

Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Summary

Our Digital Product Manager, supports other product managers with the operations and analysis of systems, applications or products. Monitors and maintains documentation of enhancements, issues and systems defects and reports on trends and opportunities for improvement. May have responsibility for products in multiple lines of business. Applies industry best practices and executes established product strategy to assigned work or projects.

Essential Functions

• Helps track and monitor system defects and issues.

• Monitors enhancements to existing systems, applications or products.

• Identifies customer needs, actively solicits input and meets commitments made to customers;

understands and manages customer expectations.

• Able to work with wide range of managers, leadership styles, teams, challenges while maintaining a positive attitude.

• Remains effective in varying environments, with different groups, assignments and responsibilities.

• Works well in an environment with frequent changes, shifting priorities and where assignments may not reach completion.

• Identifies which assignments are critical and adjusts priorities as appropriate.

• Understands the various markets that AAA services and competes in.

• Plans and organizes own work to achieve individual and team goals and deadlines.

• Performs and completes an appropriate number of tasks consistently, thoroughly, accurately and in a timely manner.

• Supports and coordinates systems or applications project, tracking key requirements or metrics to ensure that the final product or application meets the designated goals and objectives.

• Uses analytics to identify areas for improvement with online systems or applications.

• Manages some defects, participating throughout the defect fix process, including quality testing and answering questions from developers and engineers.

• Provides input to recommended changes to policies and guidelines.

• Investigates and documents business requirements for minor changes.

• Collaborates actively with the business and the team to resolve issues.

• Works independently and in group environments.

Knowledge/Skills/Abilities

• Directly related technical product management, customer relationship management or other product, systems or applications experience.

• Familiarity with and understanding of enterprise applications, systems or products.

• Knowledge and understanding of competitive analysis, functionality requirements definition, business requirements definition, basic marketing principles, return on investment analysis, etc.

Education & Experience/Licenses & Certification

Bachelor's degree in a related area or a combination of education and experience.
5+ years in a data-centric business-to-consumer role (e.g. Marketing Analytics, Product Analytics, Customer Data Analytics, Applied Data Science, etc.)
SCRUM certified and/or agile methodology experience
Expertise in SQL and proficiency in another data programming language (Python, R, etc.)

#LI-VB1

#VIC_RX

Apply Today

Corporate Recruiter

Walnut Creek, California

At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work.

Why Work For Us?

Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan
Paid Time Off- Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Essential Functions

Develops hiring profiles, sourcing, and interview strategies informed by regular interaction with business hiring managers
May act as LOB lead for a functional area to ensure recruiting activities for multiple function, complex, and larger business areas support agreed upon sourcing and hiring strategy
Delivers timely, cost-effective, and quality hires
Consults with the business which may include attending business meetings, visiting business sites, side-by-side shadowing of jobs for which hiring is needed
Conducts In-depth candidate screening
Interviews to meet hiring profiles
Networks to ensure readiness of pipeline of candidates to meet the business need. Ability to identify a steady stream of prospective talent in anticipation of future talent needs. Ability to leverage Web
2.0 technologies to locate, engage, and attract perspective candidates

Knowledge/Skills/Abilities

Strong attention to detail, process-oriented focus
Able to manage high volume workload on a consistent basis
Able to take direction from multiple sources
Strong organizational skills
Bilingual communication skills (preferred)

Education & Experience / Licenses & Certification

High School diploma or GED. (required)
Bachelors degree (preferred)
4+ yrs specialized recruiting experience (preferred)
Professional certification (PHR/SPHR, etc.) (preferred)

Work Environment/Physical Requirements

Works in an office environment sitting at a desk, table or computer workstation for extended periods of time
May travel by car, plane or other form of transportation to attend business meetings or conferences
Approximately 50-80 percent of the time spent on the job involves the use of a personal computer

#OLG_RX

#LI-OH1

Apply Today

Associate Product Manager, Entry

Berkeley, California

Senior Developer - Front End - NodeJS/React

Phoenix, Arizona

AAA…we're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service. We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members. We're community minded, and celebrate the growth, development and successes of our diverse Team Members. Whether you’re just starting your journey or looking to grow your career, we’ll support you every step of the way.

Why Work For Us

Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Summary

As part of the digital development team, this role will be responsible for designing and developing new features and functionality, establishing and guiding the website’s architecture, ensuring high-performance and availability, and managing all technical aspects of the Drupal CMS. Work closely with designers and developers to ensure an effective, visually appealing, and intuitive implementation. Provides leadership and mentoring to teammates. Oversees work backlogs and team workloads. Assignments are broad in nature, requiring latitude for independent action.

Essential Functions

Works with colleagues to build, develop, and deploy custom website functionality as needed. Works closely with the developer team to ensure that projects are delivered correctly and on time.

Document solutions with concise and clear explanations
Nimble troubleshooting of issues
Evaluate code to ensure that it is valid, is properly structured, meets industry standards, and is compatible with various browsers, devices, or operating systems.
Responsible for the implementation and testing of technical solutions. Adheres to accepted best practice coding standards.
Tests, develops, builds, and coordinates the integration of new products per production requirements.
Solutions Consulting: Participate as a technical consultant on a variety of web-related projects

Knowledge/Skills/Abilities

Expert in web technologies including Nodejs HTML/ css, scss, javascript es6
Experience with React, Angular and component-based front end development
Passionate about using the full capabilities of JavaScript/HTML/CSS in the browser to effect good design, clean code, and elegant user interactions.
Experience with Responsive lay outing

Education & Experience

4 to 8 years minimum experience working with related technology in an agile team environment

#CATH_RX

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Human Resources Generalist

Walnut Creek, California

Candidates must be located in California or Arizona

A career with AAA Northern California, Nevada, Utah, Arizona, and Mountain West is unique, just like you.

We’re a mission-driven Member services organization. We have a saying here at AAA that we aspire to be America’s most trusted organization absolutely famous for doing the right thing. With more than four million Members, our purpose is to bring peace of mind to Members so that they can enjoy life more.

We work hard to create an environment where you can thrive and where you use your skills and talents to help us deliver legendary Member service. You’ll help have a positive impact on the diverse communities we serve, too.

Essential Functions

• Champion AAA culture of being the most trusted organization in America, make it your mission to help our members and communities. (e.g., driving engagement survey action plans, involvement in company sponsored community events).

• Understand how everything is connected at AAA, contribute to our strategy and align actions to support it, including assisting the HR Business Manager in planning, executing, training, and tracking various HR programs.

• Take ownership for effective day-to-day HR operational functions like employee relations, leave administration, time-keeping oversight, unemployment claims and HRIS maintenance.

• Provide support to HR Business Manager for core cyclical HR processes (e.g., performance management, talent calibration, compensation and bonus planning, succession planning).

• Be involved and provide timely and insightful data to guide decision-making and recommend proactive solutions.

• In partnership with the HR Business Manager, improve the Team Member experience; find and develop ways to celebrate success and promote Team Member engagement.

• Provide support to HR Business Manager’s client group with various employee reports, data analysis and recommendations including compensation, attrition and others as needed.

• Work with internal HR partners, including Training, HRIS, Benefits, Compensation, Payroll and Leave Administration to improve processes and develop appropriate interventions as needed.

• Provide timely information and/or education for all levels of the organization on critical/emerging HR issues having potential impact to the business operations.

• Support Leaders and Team Members with employee relations issues through proactive and, as necessary, reactive interventions. Conduct effective, thorough and objective investigations, and provide fact based recommendations.

• Participate in staffing and recruiting initiatives and assist the HR Business Manager in developing a pipeline of leaders.

Knowledge/Skills/Abilities

• Possess excellent communication skills, conveying information with confidence and clarity.

• Proven understanding of HR functions, employment law and HR industry trends.

• Some technical expertise in several of the following areas: employee relations, leave administration, HRIS administration and maintenance, staffing and retention, compensation, benefits, policy development and application, learning and education, planning and other HR processes and programs.

• Experience as an effective practitioner in multiple HR functions with a strong track record of successfully driving and implementing HR initiatives with business leaders.

• Demonstrated ability to influence, evaluate and manage conflicting priorities effectively in a fast paced environment with senior level leaders.

• Flexible work style and approach based on client needs.

• Strong analytical and problem solving skills, ability to analyze data, understand trends, develop recommendations for action based on the analysis.

• Strong mindset for continuous improvement and meeting or exceeding client expectations.

• Supports process design efforts, performance improvement, coaching, organizational design, and associated human resource services, systems and tools while monitoring progress with suitable metrics.

Education & Experience / Licenses & Certification

• BA/BS degree in related field required

• MBA or Master's degree in related field preferred

• 2-4 years HR Generalist or Specialist experience

Work Environment/Physical Requirements

Works in an office environment sitting at a desk, table or computer workstation for extended periods of time. Travel by car, plane or other form of transportation to, conduct investigations, visit locations, attend business meetings or conferences. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

Competency

Strategic Mindset (Proficient)

Results Orientation (Proficient)

Business Acumen & Fiscal Responsibility (Proficient)

Communication (Proficient)

Planning (Proficient)

Process Management (Proficient)

**Please note that you will be asked to complete a candidate assessment following your application, via email. Your application will not be considered until the assessment has been completed.**

#OLG_RX

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Member Insights Analyst - Brand Marketing & Insights Team - Remote or In Office - Must Live in AZ or UT

Phoenix, Arizona

Why Work For Us

Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Summary

As one of our lead Member Insights team members, you'll drive the design, execution, analysis, and internal 'read-out' communications for both qualitative and quantitative market research programs/projects, as well as internal Voice-of-Member surveying. Your responsibilities also extend to assessing existing/published secondary research for valuable trend insights and implications.

Essential Functions

Ability to strategically assess and tactically implement primary research projects, working with internal and external resources to conduct such programs, directly handling the interpretation of the data to glean insights and implications, formulating and producing the reports and presentation decks needed to socialize the results and recommendations.
Have experience in conducting quantitative types of research such as product concept tests, ad/campaign evaluation, usage and attitude testing as well as qualitative in-depth interviews, etc.
Expertise in all aspects of research design from Research methodology, sample definition to Questionnaire development to Analysis and final report delivery.
Extensive understanding of advanced analytical techniques; Conjoint (discrete choice), Multivariate analysis, Cluster analysis, Max-diff and pricing techniques.
Capability to review secondary, third-party published research reports and findings to determine the relevant trends and insights/implications impacting our AAA lines of business.
Expert day-to-day management of our research vendor relationships, exceptional day-to-day project management of the assigned workload, and effective internal and external communication and socialization skills
A passion for market research that drives you to dig deeper for Member and consumer insights as to what our audiences want (products/services) and, even more importantly, why they desire them.

Education & Experience/Licenses & Certification Requirements

Bachelor's Degree in relevant field (Marketing; Market Research; Business Communications).
3-5 years' direct experience handling Qualitative, Quantitative, and VOC market research and customer insights programs/projects; can be on the client, agency or vendor side.

Work Environment/Physical Requirements
Works in an office environment sitting at a desk, table or computer workstation for extended periods of time.
May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

#CATH_RX

#LI-CM1

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Home Security Installer

San Jose, California

AAA acquired SAFE Security, the 11th largest smart home security company in the United States, in November 2018 with the vision to become the most trusted smart home security provider in America. With your help, we aspire to provide the same peace of mind at home as we have provided on the roads for the last 100 years.

ESSENTIAL FUNCTIONS:

Perform diagnostic evaluation of system issues and perform troubleshooting and repairs on low voltage security and home automation systems including cameras, thermostats, locks and more.
Install or upgrade new low voltage security and home automation systems inclusive of cameras, thermostats, door locks and more.
Must be flexible with schedule, shift will be Tuesday through Saturday.

Why work for us?

Job Stability - Career Growth
Benefits – Medical, Dental, Vision, and more!
401k Matching – $1 for $1 company match up to 4% of pay
Paid Time Off – Accrual of 3 weeks PTO and nine holidays annually

KNOWLEDGE AND SKILLS:

Low voltage industry experience
Two or more years in a customer service industry role
Strong customer service communication and conflict resolution skills
Strong written and verbal communication skills
Previous experience with both hand and power tools (desired)
Some sales experience (desired)

EDUCATION, KNOWLEDGE, SKILLS, COMPETENCIES, CERTIFICATIONS/LICENSES:

High School Diploma or GED equivalent (required)
Must qualify for applicable licenses / certificates
The ability to use hand tools, laptop, and tablet (required)

WORKING ENVIRONMENT/ MINIMUM PHYSICAL REQUIREMENTS:
This position includes primarily field work. Physical requirements include standing, sitting, bending, lifting, and climbing. Lifting will include up to 40 pounds. Extensive use of a personal computer or tablet is required. Use of hand and power tools is required on occasion.

#OLG_RX

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Manager, Continuous P&L Improvement

Berkeley, California

At A3 Labs we come to work to dream, design and define how we will live and move into the future. We exist to harness these forces for the benefit of Members and future generations, humanizing disruptive change for the betterment of the communities we serve. We’re looking for bright, passionate, and collaborative people to join our tight-knit team as we innovate in the spirit of service.
Why Work For Us?
Impact. Lead the charge in mobility as a service movement and enable people’s lives to improve through the sharing economy. Leverage the best of an established 115 year-old not for profit combined with start-up speed and agility to create real and meaningful impact.
Recognition. We offer a competitive total compensation package including base salary, annual performance bonuses, benefits, and 401(k) Company match with additional discretionary contribution potential.
Lifestyle. We do honorable work, and we practice our values: humility, integrity, teamwork, and service. You’ll have the security of a larger organization but you’ll move at startup speed.
Summary
This operations position leads a team focused on maximizing the monetization and utilization of all assets and minimizing the costs of providing service. The team will accelerate the path to financial sustainability for the line of business.
Essential Functions
Lead the Risk Management function to reduce fraud, vehicle accidents, and insurance claims
Lead the Strategic Finance function in developing and evaluating business cases, delivering timely analyses of ongoing operational activities, and forecasting operational and financial performance.
Lead the Business Intelligence function in maintaining the structure, process, quality, and access to data and reporting, and then turning this information into dashboards, actionable insights, and business decisions
Serve on the Gig Leadership Team and contribute towards the overall business success
Knowledge/Skills/Abilities
A minimum of 3 years of financial management experience
A minimum of 2 years of strategy experience
Education & Experience/Licenses & Certification
Bachelor’s degree in Finance, Economics, Engineering, Mathematics, Statistics, or a related discipline
MBA preferred
Financial statement literacy
Multivariate statistical analysis and predictive modeling experience
Experience in Tableau and writing SQL code in relational database environment
Strong business acumen, transformational thinking, and ability to execute
Supervisory Responsibilities
Position has full supervisory responsibility for 10 Team Members, including nine roles on the Fleet Support Team (one Team Lead and eight Member Care Specialists) and one Data Scientist role.
Working Environment/Minimum Physical Requirements
This is primarily an office job. Physical requirements include standing, sitting, bending and lifting (up to 15 pounds). Approximately 98% of time is spent using a video display terminal.
We are passionate about maintaining a diverse and inclusive workplace that reflects the people and culture of the communities we serve, and fostering an environment in which everyone can realize their full potential and grow without barriers. We celebrate our differences as they make us stronger and invigorate our workplace. We believe that each of us enriches our culture by contributing unique perspectives, valuable insights and key strengths. We want each of our Team Members to feel valued, respected and supported.
#OLG_RX
#LI-OH1

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Home Service Technician

Berkeley, California

Why Work For Us?

Impact. Lead the charge in mobility as a service movement and enable people’s lives to improve through the sharing economy. Leverage the best of an established 115 year-old not for profit combined with start-up speed and agility to create real and meaningful impact.
Recognition. We offer a competitive total compensation package including base salary, annual performance bonuses, benefits, and 401(k) Company match with additional discretionary contribution potential.
Lifestyle. We do honorable work, and we practice our values: humility, integrity, teamwork, and service. You’ll have the security of a larger organization but you’ll move at startup speed.

Summary

As the Home Services Associate II and a member of the House Manager team, you are responsible for supporting the daily operations and member interaction. You are both our voice and the face of House Manager to our member base. Our people-centric management team will support you with scheduling, training, and ensuring you have all the equipment you need to be successful. You will also be supporting your other team members with work orders, home assessments and other items that may be your specialty and not theirs. Our goal is to have you grow with us and help hone your trade skills to become an expert in your area, for yourself and the members we serve. We are expecting you to use sound business judgment to resolve service, operational, and technology issues with a great team behind you for support.

Essential Functions

Complete work orders as assigned
You will manage your time at a given job site and be given a schedule to work towards completing based on member demand
Complete, provide, and educate our members on our Home Health Preventative Maintenance Reports that drive future work to our team and help our members understand their homes better
You will be asked infrequently to Quality Check/Assess (QC or QA) the work of contractors that complete work that you specialize in and notify your leadership team should rework be needed
You will provide pricing recommendations on permitted work orders that may require the use of outside contractor support or to build out a pricing structure
You will learn and grow your skill base in your specific trade specialty, as well as, learn the basics of other trade areas to build out your core skills to complete work across the trades
You will also learn and apply necessary steps that are needed to complete larger jobs (remodels, renovations, large installations, etc.) and support team members in completing these tasks
Understand and enforce OSHA standard safety and cleanliness
Basic understanding of the financial impacts of labor and materials on a job

Knowledge/Skills/Abilities

Strong oral and written communication
Understand the basic requirements of collecting information via photos and measurements
Basic understanding of skills which include:
Electrical (GFCI installation)
Appliance trouble shooting and basic repair
Basic understanding of plumbing and repair
Ability to replace toilets
Ability to replace ceiling fans, lights, etc. (basic electric work)
Ability to caulk properly
Landscaping
Intermediate knowledge of your specific trade skill and the ability to complete basic jobs within that skillset
Understand and enforce job site safety and cleanliness
Advanced understanding and safety related to the use of power tools
Collaborative and team oriented individual

Education & Experience/Licenses & Certification

High school diploma or equivalent required
2-4 years of experience in a specialized trade
Valid Driver’s license
Basic understanding of other trade skill areas (electrical, plumbing, carpentry, etc.)
Ability to learn and use a scheduling software
Ability to learn and use an online ordering system
2-4 verifiable years within classified trade

Work Environment/Physical Requirements

Lifting and carrying various parts, weighing up to 30-50 pounds, several times a day
Bending, kneeling, reaching and stooping as required for service calls

#GG

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Member Experience Associate

Mesa, Arizona

Why Work For Us?

Great Pay – Paid training and competitive hourly base + incentives.
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay.
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

Summary:

Essential Functions

Performs routine sales, service and operational functions for AAA Members including; DMV, cashiering, auto travel, notary and insurance sales support, with expectations for maintaining required standards, policies and procedures.
Understands and actively promotes products and services to achieve individual goals in support of meeting organization goals and objectives.
Overcomes obstacles that create barriers to Team Member or branch efforts and identifies process improvement opportunities and proposes solutions.
Acts as an agent for change while promoting AAA’s guiding principles and core values.

Knowledge/Skills/Abilities

Demonstrates sales and service skills. Able to effectively interact, face-to-face, with new, prospective and existing Members.
Accuracy and comfort handling money, making change, balancing cash drawer.
Good computer skills, proficient in both reading and basic arithmetic.
Good written and verbal communication skills in person and over the phone.
Ability to multitask in response to requests, requirements and Member/Team Member expectations. Ability to accept feedback and correct course as necessary.
Bilingual in Spanish preferred.

Education & Experience / Licenses & Certification

High school diploma or GED required.
Two years sales and customer service experience. Outside sales experience preferred.
Experience working with sales and service standards and goals required.
Current & valid Driver's License with clean history may be required.
Bonding and fingerprinting may be required.
P&C Licensing may be required.

Work Environment/Physical Requirements

Works in a variety of office environments where standing, walking or sitting at a desk, table or computer workstation may be required for extended periods of time.
May travel by car, plane or other form of transportation to attend business meetings or conferences.
May be required to work in one or more locations in a defined service area. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

#MEA

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Customer Service Representative - Remote

Clearfield, Utah

The Member Care Specialist is responsible for supporting and resolving all issues and concerns to our GIG Car Share with exemplary customer service and professionalism. The key responsibilities are responding to Member questions and inquiries via phone, email, and other communication methods to maintain a high level of Member satisfaction. Along with researching and resolving complex and sensitive Member issues to ensure timely complaint resolution, and to provide reporting and other data as needed by the supervisor and department.

Why Work for U

Great starting pay $16.00/hour
Career Growth - We offer a leadership development program where you can be promoted as early as 6 months with a pay increase
Training – You’ll attend a thorough, comprehensive 2 week training program & gain technical skills working with and troubleshooting state of the art equipment and software.
Job Stability – We’re not going anywhere. AAA has been around for over a century and we have not had a single layoff during these uncertain times!
While this is a fully remote position, each team adheres to a specific location strategy, which allows them to work more effectively together. Therefore, the candidate should reside in or near Clearfield, Utah

Key Responsibilities

Deliver extraordinary customer service with Members
- By using sound business judgment, accurately answering questions, applying and interpreting department policy and effectively utilizing department references and resources
- Resolve, GIG Car Share complaints as well as complex or sensitive issues with Members by handling escalated incidents and notify appropriate management as necessary
- Provide guidance to new associates; act in the capacity of a subject matter expert and serve as a resource to other associates.

Assist Members
- By being knowledgeable with the vehicle and app
- On our registration, approval, and review for fraudulent activity
- Fueling/charging vehicle
- By responding timely to inquiries via phone, emails, chat, etc
- Starting/ending reservations remotely

Vehicle Incidents
- Document Members vehicle situations with unforeseen situations
- Document reported accidents and file with our claims handling team
- Reporting dirty vehicles/damage

Billing and Invoicing
- Invoice and charge vehicle incidentals such as parking tickets, tows, impounds, etc
- Prepare and process fuel/charging reimbursements
- Collections of all outstanding money owed by Members
- Process all payment arrangements

Knowledge/Skills/Abilities

Customer Service - Ability to deliver best-in-class experience through listening, attentiveness, patience and communication skills.
Problem-Solving - Identify problems, think on your feet, evaluate the options, find possible solutions, and select the best solution with the member.
De-escalation - Ability to diffuse situations where the Members are upset and need a situation taken care of quickly, with patience and compassion.
Data Entry/Computer Skills - Proficient typing with a knowledge of basic literacy and numeracy skills in order to quickly and effectively communicate with the Member through all forms of communication.
Grit and Compassion - Do what it takes to get the job done with the best needs of the member in mind.

Education & Experience/Licenses & Certification

1 years in a Member service related field (Required)
Bilingual Communication Skills (Preferred)
Experience reading maps and navigating directions (Preferred)
Proven ability to develop rapport via phone/email/chat interactions (Preferred)

#GG

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Finance Analyst, Entry

Walnut Creek, California

Why Work For Us?

Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Summary

Work on financial planning and the preparation of operating budgets, which involve activities that are critical to the organization.

Essential Functions

Expected to provide internal clients with a level of expertise (i.e. question assumptions, ask clarifying questions to analyze validity of work).
Provides analysis of key assumptions, reviews plans and budgets for consistency.
Must be able to point out and correct errors, faulty assumptions. May suggest changes in approach. Develops effective presentation materials for Manager and to present to Manager.
Works with others to implement solutions, strategies and actions to Manager or others within Finance (may also be internal client).
Interprets the contents of financial statements and reports. May need to create pro-forma information to the extent that it is not readily available.
Maintains the appropriate standard reports, models, and operating procedures.
Documents existing policy, procedures, and processes and increases knowledge of unit deliverables.

Knowledge/Skills/Abilities

Ability to understand, apply, and interpret broad financial concepts as well as accounting concepts, including analysis of financial statements.
Analyst to seek development through outside courses or materials (preferred).
Strong mathematical, analytical and organizational skills needed.
Basic business writing skills needed.

Education & Experience / Licenses & Certification

Bachelor's degree in related area or an equivalent combination of education and experience.
0+ years of experience conducting financial and/or business analysis.

Apply Today

General Service Technician/Lube Tech

Phoenix, Arizona

Why Work With Us:

Exceptional benefits within 30 days of hire, with employer contribution to medical/Dental/Vision premiums
401K Matching $1 to $1 up to 6% annually
15 Paid Days off (20 days after 1 year) + 9 paid holidays, some Saturdays and no Sundays
Opportunities for growth
Tuition reimbursement for automotive education and ASE Certifications
Clean well equipped shops with state of the art equipment and consistent car count
A free AAA Membership and numerous employee discounts

Job Responsibilities:

Performs oil changes and lubrication service for member and nonmember vehicles.
Performs tire repairs and installation service for member and nonmember vehicles.
Performs other minor repairs as assigned by Lead Tech or Service Advisor, according to their abilities.
Assist upper level technicians as needed and for experience.
Test drives vehicles when practical for any/all performance or drivability concerns before performing work
- Exception: when unsafe or vehicle not drivable
- Retest drives after repairs completed to verify that repair solved defined problems
Maintains clean and safe work environment; cleans spills and debris immediately to reduce hazards
Maintain company provided equipment and machinery
Follows company and industry safety rules and regulations
Reports all unsafe conditions to supervisor including but not limited to lifts, overhead doors, and equipment
Attends all required training, seeks additional training to maintain and increase effectiveness
Keeps up to date on industry trends and repair procedures.
Attends and successfully completes at least 12 hours of continuing auto repair training per year sponsored and/or provided by the club.
Maintains customer vehicles in regard to cleanliness and does not tune or otherwise adjust any controls within the vehicle.
Verifies as soon as practicable that parts ordered for the vehicle assigned to them are correct.
Performs all repairs according to MAP (Motorist Assurance Program), OEM (Original Equipment Manufacturers) or accepted industry standard.
Performs digital inspection and documents to their full potential. Notates all pertinent information into the shop inspection or management system, attaches all photos or videos to illustrate repairs or needs to the inspection.
Assures all comeback related repairs are prioritized as directed by manager or lead.
Communicates effectively as necessary with manager, service advisors and other technicians to contribute to the overall performance of the location
Responsible for the safety and accuracy of all repairs made and or systems inspected to assure vehicle is as safe or more safe condition as was prior to work commencing
Performs other related duties as assigned.
Note: May require travel to different locations on an as needed basis

Knowledge/Skills/Abilities

Effective verbal and written communication skills in the language(s) required for the role, as justified for business necessity
Effective organization, interpersonal and negotiation skills
Ability to work scheduled hours as necessitated by business need
Math and computer skills with experience using software applications including word processing, spreadsheets, browsers, and email
Member service focus
Automotive/mechanical background
Ability to drive vehicles equipped with manual transmission
Knowledge of equipment/tool operation and diagnostic/repair procedures
Maintains 20% productivity measured by hours worked/hours flagged

Education & Experience/ Licenses & Certifications

High School diploma or equivalent certification (GED)
Valid driver license and acceptable driving record
Six months experience in general repair, lube services and or tire shop

Work Environment/Physical Requirements

Ability to lift and or carry up to 50lbs
Standing, bending, kneeling, pushing, reaching, lifting, climbing ladders
Exposure to loud noises

Apply Today

General Service Technician/Lube Tech

Phoenix, Arizona

Why Work With Us:

Exceptional benefits within 30 days of hire, with employer contribution to Medical/Dental/Vision premiums
401K Matching $1 to $1 up to 6% annually
Opportunity for advancement
Tuition reimbursement for automotive education and ASE Certifications
15 Paid Days off (20 after 1 year) + 9 paid holidays, some Saturdays and no Sundays
Clean well equipped shops with consistent car count
Free AAA Membership and numerous employee discounts

Job Responsibilities:

Performs oil changes and lubrication service for member and nonmember vehicles.
Performs tire repairs and installation service for member and nonmember vehicles.
Performs other minor repairs as assigned by Lead Tech or Service Advisor, according to their abilities.
Assist upper level technicians as needed and for experience.
Test drives vehicles when practical for any/all performance or drivability concerns before performing work
- Exception: when unsafe or vehicle not drivable
- Retest drives after repairs completed to verify that repair solved defined problems
Maintains clean and safe work environment; cleans spills and debris immediately to reduce hazards
Maintain company provided equipment and machinery
Follows company and industry safety rules and regulations
Reports all unsafe conditions to supervisor including but not limited to lifts, overhead doors, and equipment
Attends all required training, seeks additional training to maintain and increase effectiveness
Keeps up to date on industry trends and repair procedures.
Attends and successfully completes at least 12 hours of continuing auto repair training per year sponsored and/or provided by the club.
Maintains customer vehicles in regard to cleanliness and does not tune or otherwise adjust any controls within the vehicle.
Verifies as soon as practicable that parts ordered for the vehicle assigned to them are correct.
Performs all repairs according to MAP (Motorist Assurance Program), OEM (Original Equipment Manufacturers) or accepted industry standard.
Performs digital inspection and documents to their full potential. Notates all pertinent information into the shop inspection or management system, attaches all photos or videos to illustrate repairs or needs to the inspection.
Assures all comeback related repairs are prioritized as directed by manager or lead.
Communicates effectively as necessary with manager, service advisors and other technicians to contribute to the overall performance of the location
Responsible for the safety and accuracy of all repairs made and or systems inspected to assure vehicle is as safe or more safe condition as was prior to work commencing
Performs other related duties as assigned.
Note: May require travel to different locations on an as needed basis

Knowledge/Skills/Abilities

Effective verbal and written communication skills in the language(s) required for the role, as justified for business necessity
Effective organization, interpersonal and negotiation skills
Ability to work scheduled hours as necessitated by business need
Math and computer skills with experience using software applications including word processing, spreadsheets, browsers, and email
Member service focus
Automotive/mechanical background
Ability to drive vehicles equipped with manual transmission
Knowledge of equipment/tool operation and diagnostic/repair procedures
Maintains 20% productivity measured by hours worked/hours flagged

Education & Experience/ Licenses & Certifications

High School diploma or equivalent certification (GED)
Valid driver license and acceptable driving record
Six months experience in general repair, lube services and or tire shop

Work Environment/Physical Requirements

Ability to lift and or carry up to 50lbs
Standing, bending, kneeling, pushing, reaching, lifting, climbing ladders
Exposure to loud noises

Apply Today

Administrative Assistant

San Francisco, California

Why Work For Us?

Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay.
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan.
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

Summary

Provides general clerical and administrative assistance to a department.

Essential Functions

Prepares presentations, composes letters and routine correspondence, and researches information.
Creates and maintains database, department organization charts and spreadsheet files.
Maintains confidentiality of all corporate, personnel and research matters.
Process new hire paperwork and on-boarding tasks.
Performs reception and telephone duties, including signing for front office packages as well as sorting and distributing mail.
May be required to make meeting and travel arrangements and may conduct training of other support staff.
Administers office operations or specialized business functions.
Manages the calendars and schedules appointments.
Organizes programs, events, meetings or conferences by arranging facilities and caterers, issuing information.
Types memos, payment requests and other department forms and documents.

Knowledge/Skills/Abilities

Skilled in developing effective relationships, communication skills, managing expectations in a fast paced organization.
Strong interpersonal, organizational, analytical, and communication skills.
Demonstrates conflict resolution skills in developing recommendations and solutions to solve issues.
Proficient in Microsoft Excel and PowerPoint system applications.
Knowledge of office procedures and office practices.
Strong written and verbal communication skills required.
Bilingual communication skills (preferred).

Education & Experience / Licenses & Certification

2 to 4 or more years of clerical, office and secretarial experience in a mid-to large company.
2 years in a corporate environment.
High school diploma or GED.
Associate Degree or some college coursework (preferred).

Work Environment/Physical Requirements

Apply Today

Member Care Specialist

Clearfield, Utah

Why Work For Us?

Impact. Lead the charge in mobility as a service movement and enable people’s lives to improve through the sharing economy. Leverage the best of an established 115 year-old not for profit combined with start-up speed and agility to create real and meaningful impact.
Recognition. We offer a competitive total compensation package including base salary, annual performance bonuses, benefits, and 401(k) Company match with additional discretionary contribution potential.
Lifestyle. We do honorable work, and we practice our values: humility, integrity, teamwork, and service. You’ll have the security of a larger organization but you’ll move at startup speed.

Summary

Essential Functions

Deliver extraordinary customer service with Members

By using sound business judgment, accurately answering questions, applying and interpreting department policy and effectively utilizing department references and resources
Resolve, GIG Car Share complaints as well as complex or sensitive issues with Members by handling escalated incidents and notify appropriate management as necessary
Provide guidance to new associates; act in the capacity of a subject matter expert and serve as a resource to other associates.

Assist Members

By being knowledgeable with the vehicle and app
On our registration, approval, and review for fraudulent activity
Fueling/charging vehicle
By responding timely to inquiries via phone, emails, chat, etc
Starting/ending reservations remotely

Vehicle Incidents

Document Members vehicle situations with unforeseen situations
Document reported accidents and file with our claims handling team
Reporting dirty vehicles/damage
Billing and Invoicing
Invoice and charge vehicle incidentals such as parking tickets, tows, impounds, etc
Prepare and process fuel/charging reimbursements
Collections of all outstanding money owed by Members
Process all payment arrangements

Knowledge/Skills/Abilities

Customer Service - Ability to deliver best-in-class experience through listening, attentiveness, patience and communication skills.
Problem-Solving - Identify problems, think on your feet, evaluate the options, find possible solutions, and select the best solution with the member.
De-escalation - Ability to diffuse situations where the Members are upset and need a situation taken care of quickly, with patience and compassion.
Data Entry/Computer Skills - Proficient typing with a knowledge of basic literacy and numeracy skills in order to quickly and effectively communicate with the Member through all forms of communication.
Grit and Compassion - Do what it takes to get the job done with the best needs of the member in mind.
Bilingual Communication Skills (Preferred)
Experience reading maps and navigating directions (Preferred)
Proven ability to develop rapport via phone/email/chat interactions (Preferred)

Education & Experience/Licenses & Certification

High School Diploma or GED (Required)
1 year - Member service related field (Required)

#OLG_RX

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Member Experience Associate

Phoenix, Arizona

Why Work For Us?

Great Pay – Paid training and competitive hourly base + incentives.
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay.
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

Summary:

Essential Functions

Performs routine sales, service and operational functions for AAA Members including; DMV, cashiering, auto travel, notary and insurance sales support, with expectations for maintaining required standards, policies and procedures.
Understands and actively promotes products and services to achieve individual goals in support of meeting organization goals and objectives.
Overcomes obstacles that create barriers to Team Member or branch efforts and identifies process improvement opportunities and proposes solutions.
Acts as an agent for change while promoting AAA’s guiding principles and core values.

Knowledge/Skills/Abilities

Demonstrates sales and service skills. Able to effectively interact, face-to-face, with new, prospective and existing Members.
Accuracy and comfort handling money, making change, balancing cash drawer.
Good computer skills, proficient in both reading and basic arithmetic.
Good written and verbal communication skills in person and over the phone.
Ability to multitask in response to requests, requirements and Member/Team Member expectations. Ability to accept feedback and correct course as necessary.

Education & Experience / Licenses & Certification

High school diploma or GED required.
Two years sales or customer service experience.
Experience working with sales and service standards and goals.
Current & valid Driver's License with clean history may be required.
Bonding and fingerprinting may be required.
P&C Licensing may be required.

Work Environment/Physical Requirements

Works in a variety of office environments where standing, walking or sitting at a desk, table or computer workstation may be required for extended periods of time.
May travel by car, plane or other form of transportation to attend business meetings or conferences.
May be required to work in one or more locations in a defined service area. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

#MEA

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Member Experience Associate

Chandler, Arizona

Why Work For Us?

Great Pay – Paid training and competitive hourly base + incentives.
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay.
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

Summary:

Essential Functions

Performs routine sales, service and operational functions for AAA Members including; DMV, cashiering, auto travel, notary and insurance sales support, with expectations for maintaining required standards, policies and procedures.
Understands and actively promotes products and services to achieve individual goals in support of meeting organization goals and objectives.
Overcomes obstacles that create barriers to Team Member or branch efforts and identifies process improvement opportunities and proposes solutions.
Acts as an agent for change while promoting AAA’s guiding principles and core values.

Knowledge/Skills/Abilities

Demonstrates sales and service skills. Able to effectively interact, face-to-face, with new, prospective and existing Members.
Accuracy and comfort handling money, making change, balancing cash drawer.
Good computer skills, proficient in both reading and basic arithmetic.
Good written and verbal communication skills in person and over the phone.
Ability to multitask in response to requests, requirements and Member/Team Member expectations. Ability to accept feedback and correct course as necessary.

Education & Experience / Licenses & Certification

High school diploma or GED required.
Two years sales or customer service experience.
Experience working with sales and service standards and goals.
Current & valid Driver's License with clean history may be required.
Bonding and fingerprinting may be required.
P&C Licensing may be required.

Work Environment/Physical Requirements

Works in a variety of office environments where standing, walking or sitting at a desk, table or computer workstation may be required for extended periods of time.
May travel by car, plane or other form of transportation to attend business meetings or conferences.
May be required to work in one or more locations in a defined service area. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

#MEA

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Life Insurance Agent

Henderson, Nevada

Essential Functions

Maximizes life insurance market penetration with current members and property/casualty insureds and stays vigilant for new sales opportunities. Maintains high quality production and persistency standards to assure profitable growth. Identifies and develops sales opportunities within the community. Follows company approved sales process in the completion of required financial, activity and sales reporting.
Provides life sales support and training on lead development and identification for the frontline employees, Insurance Sales Agents (P/C) and other staff who come in contact with members/ insureds. Establishes and maintains strong working relationships with front line employees, Sales Agents and the branch management team. Notifies Agents in a timely manner of result with referred lead. Provides leads from life insureds and other calls to Sales Agents for other products/services, i.e., membership, auto/homeowners and travel insurance.
Stays well-informed of changes and developments in policy and/or external practices. Attends meetings to obtain information, provide input, keep lines of communication open, stay updated and offer sales ideas when appropriate. Keeps current in industry; maintains continuing education for licensure.
Develops annual business plan with input and involvement from the Life Sales Manager to meet goals and determine responsibilities, including new business life sales, quality standards, as well as building outstanding customer relationships. Reviews plan objectives and reassesses strategies to align performance relative to annual sales goals.
Ensures compliance with NCNU and AAA Life and regulations, as well as external regulations

Knowledge/Skills/Abilities

Strong interpersonal, presentation and communication skills needed to interact with staff, members and insureds effectively
Ability to cultivate relationships with peers and staff; educates staff to make referrals to Life Insurance
Agents
Computer skills in basic software applications, and navigating business applications specific to life insurance
Demonstrated skills in selling life insurance and annuities; Skills to develop, track and effectively follow up on leads (preferred)
Strong knowledge in sales techniques, life product line illustrations, features and benefits (preferred)
Demonstrated skills in prospecting and lead generation abilities (preferred)
Bilingual communication skills (preferred)

Education & Experience/Licenses & Certification

High School Diploma or GED
Valid Automobile Operator's License
Active State Resident Life Insurance License
Bachelor's degree in related area or an equivalent combination of education and experience
(preferred)
1+ years experience in Life Insurance and/or Annuity Sales (preferred)
CLU, ChFC and/or LUTCF Designations (preferred)

Work Environment/Physical Requirements

#MEL

#LIFE

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Insurance Sales Agent

Anchorage, Alaska

Why work for us?

Compensation – Generous base pay plus commission structure with the ability to earn commission on every policy
Licensing Assistance – AAA will reimburse a portion of the costs of licensure
No Overhead Costs – W-2 structure with dedication space in a AAA NCNU branch.
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay.
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

Summary:

Sales Agents serve our Members by selling Property & Casualty and Roadside Assistance insurance that meets the Member’s needs.

Essential Functions

Uses sales techniques and product knowledge to identify customer-specific needs to generate new sales, retain existing insured’s and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.
Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Associate’s manager.
Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.
Consistently provides all Members with a sales and service experience that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.
Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.
Responds to customer inquiries and requests relating to insurance products and membership.
Researches and resolves customer service issues. Often assists the insured in initiating the first notice of loss on claims.

Education & Experience/Licenses & Certification

High school diploma or GED required. Bachelor's degree in a relevant field preferred.
2 to 4 years of sales experience preferred.
Currently possesses, or has the ability to acquire unrestricted state issued license(s) required to place property and casualty insurance within twenty-one (21) calendar days of start date. Depending on start date, active property and casualty license(s) may be required.

Work Environment/Physical Requirements

#IA

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Insurance Sales Agent

Billings, Montana

Why work for us?

Compensation – Generous base ($15.39 hourly base) plus commission pay structure with the ability to earn commission on every policy
Licensing Assistance – AAA will reimburse a portion of the costs of licensure
No Overhead Costs – W-2 structure with dedication space in a AAA NCNU branch.
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay.
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

Summary:

Sales Agents serve our Members by selling Property & Casualty and Roadside Assistance insurance that meets the Member’s needs.

Essential Functions

Uses sales techniques and product knowledge to identify customer-specific needs to generate new sales, retain existing insured’s and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.
Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Associate’s manager.
Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.
Consistently provides all Members with a sales and service experience that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.
Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.
Responds to customer inquiries and requests relating to insurance products and membership.
Researches and resolves customer service issues. Often assists the insured in initiating the first notice of loss on claims.

Education & Experience/Licenses & Certification

High school diploma or GED required. Bachelor's degree in a relevant field preferred.
2 to 4 years of sales experience preferred.
Currently possesses, or has the ability to acquire unrestricted state issued license(s) required to place property and casualty insurance within twenty-one (21) calendar days of start date. Depending on start date, active property and casualty license(s) may be required.

Work Environment/Physical Requirements

#IA

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Insurance Sales Agent

Salt Lake City, Utah

Why work for us?

Compensation – Generous base pay plus commission structure with the ability to earn commission on every policy
Licensing Assistance – AAA will reimburse a portion of the costs of licensure
No Overhead Costs – W-2 structure with dedication space in a AAA NCNU branch.
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay.
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

Summary:

Sales Agents serve our Members by selling Property & Casualty and Roadside Assistance insurance that meets the Member’s needs.

Essential Functions

Uses sales techniques and product knowledge to identify customer-specific needs to generate new sales, retain existing insured’s and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.
Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Associate’s manager.
Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.
Consistently provides all Members with a sales and service experience that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.
Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.
Responds to customer inquiries and requests relating to insurance products and membership.
Researches and resolves customer service issues. Often assists the insured in initiating the first notice of loss on claims.

Education & Experience/Licenses & Certification

High school diploma or GED required. Bachelor's degree in a relevant field preferred.
2 to 4 years of sales experience preferred.
Currently possesses, or has the ability to acquire unrestricted state issued license(s) required to place property and casualty insurance within twenty-one (21) calendar days of start date. Depending on start date, active property and casualty license(s) may be required.

Work Environment/Physical Requirements

#IA

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Mobile Security Officer

Tempe, Arizona

AAA recently acquired SAFE Security, the 11th largest smart home security company in the United States, with the vision to become the most trusted brand in this industry. With your help, we aspire to provide the same peace of mind at home as we have provided on the roads for the last 100 years.

AAA Smart Home is looking for Security Officers in Scottsdale/North Scottsdale, Tempe, Carefree and Paradise valley areas to join our team! We have multiple shift positions open with opportunities for overtime!

WHY WORK FOR US?

Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching
Paid Time Off – Ten hours per month, nine holidays annually
Collaborative Environment – AAA Smart Home will value your contribution to providing exceptional service to our members

ESSENTIAL FUNCTIONS:

Security Officer will be responsible for overseeing the safe and secure operation of the entrance to a gated community including:

KNOWLEDGE AND SKILLS:

Provide vehicle access control services in a professional and proficient manner at all times to the residents of the manned gated communities
Provide a visual security presence (unarmed)
Monitor and authorize entrance and departure of residents and guests
Report daily activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences
Sort and distribute mail to incoming resident
Other tasks and duties as assigned
If required by the Officer-In-Charge, assist with the preparation of the weekly payroll summary and timecards for delivery to the Main Office on schedule
Proper completion to include content, numbering and logging of Incidents Reports
Proper use of all other forms associated with access control and/or gatehouse operations
Prepare and submit to the Officer-In-Charge necessary information/data for the preparation of the monthly “Gate Activity Report”
Assist in monitoring and maintaining gate supplies

EDUCATION, CERTIFICATIONS/LICENSES

Must be at least 18 years old
Must have a valid and current Arizona Security Card Certification (Guard Card)
Ability to communicate clearly and effectively in English (both written and oral)
Must have a phone (home or cell)
Must have a friendly demeanor and great customer service skills
Must possess a valid AZ driver's license with a clean driving record of 3+ years
Be a high school graduate or have a GED
Possess effective customer service skills
Have a neat and professional appearance
Have reliable transportation
Must be able to pass a full criminal and background check, and drug test

#SAFE

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Outbound Sales Representative - Remote

Clearfield, Utah

Why Work For Us

Great starting pay
Career Growth - We offer a leadership development program where you can be promoted as early as 6 months with a pay increase
Training – You’ll attend a thorough, comprehensive 2 week training program & gain technical skills working with and troubleshooting state of the art equipment and software.
Job Stability – We’re not going anywhere. AAA has been around for over a century and we have not had a single layoff during these uncertain times!

Summary

The Identity Champion (IDC) Sales Associate serves our Members by selling and servicing Identity Champion memberships. Sales Associates thoughtfully assist our Members to acquire, maintain and make the most of their membership in AAA Identity Champion. IDC Sales Associates use sales techniques and product knowledge to identify customer-specific needs to generate new sales and upsell to prospective and current Identity Champion Members, effectively overcoming objections to close the sale.

Consistently provides a sales experience that enhances the Member's affinity to the AAA brand and results in greater Member satisfaction and loyalty.

Essential Functions

Uses sales techniques and product knowledge to identify customer-specific needs to generate new sales to prospective and current Members. Effectively overcomes objections to close the sale.
Works to meet or exceed targets assigned by the Sales Agent's manager.
Consistently provides a service experience that enhances the Member's affinity to the AAA brand and results in greater Member satisfaction and loyalty.
Proactively performs outbound calls, working marketing lists, occasional special project’s, and cross-selling/up-selling new and existing Members

Knowledge/Skills/Abilities

Possesses sales skills effectively employed in the tracking, following up on and closing of assigned leads.
Knowledge of desktop systems including but not limited to Microsoft Office software applications.
Problem-solving - Identifies problems, lists the possible solutions, evaluates options, and selects options to find solutions to problems. Designs solutions. (Intermediate)
Data Entry - Proficient typing skills. Computer skills and a knowledge of relevant software packages. Basic literacy and numeracy skills. (Intermediate)

Education & Experience/Licenses & Certification

1 to 3 years of sales experience required. Identity protection industry and/or call center work experience preferred.
Proven ability to develop rapport via phone interactions (Preferred)

#GG

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Repair tech 3

Folsom, California

Essential Functions

• Completes all automotive maintenance and repairs at an expert level: engine repair, gas and diesel, automatic transmission/transaxle diagnosis and repair, manual transmission/ transaxle diagnosis and repair, suspension and steering diagnosis and repair, brakes diagnosis and repair, including ABS/ traction control, electrical diagnosis and repair, heating and air conditioning diagnosis and repair, engine performance diagnosis and repair.

• Assists all other Technicians in the shop as needed and oversees all comeback/recheck work for proper repair.

• Maintains in-depth knowledge of specialized skills, and continue to develop additional technical skills, to enable flexibility in work assignments.

• Maintains a clean, well-organized work area. Properly maintains tools and equipment and follow safety procedures as outlined in the safety information supplied by each equipment manufacturer and corporate safety policies.

• Organizes the work presented and plan for the highest efficiency in the performance of all job functions, including vehicle movement.

• Accurately performs repairs and maintenance on all vehicles presented in a professional manner, as specified in manufacturer-designed procedures or accepted industry practices.

• Accurately completes all paperwork, including, repair information on work orders, information for state and emission inspections, etc.

• Verifies repairs are properly completed by re-testing repaired system to ensure proper function and road tests vehicles, as necessary, to identify concerns or validate repair.

• Returns vehicle in clean condition; does not disturb personal property in the vehicle unless movement is required for repair procedures.

• Completely reviews repair orders with Service Advisor to ensure all repairs requested are completed.

• Obtains approval from Service Advisor, who will create an estimate and obtain customer approval before work begins. Submits written requests to the service advisor for approval to sell any additional

Repair Technician III - Lead (CC02R3)

items that are identified and determined to be worn or defective upon disassembly of a system or sub system.

• Reads, understands and utilizes appropriate technical bulletins.

• Attends automotive classes’ seminars and meetings, as recommended by management.

• Performs other related duties as required.

Knowledge/Skills/Abilities

• Advanced knowledge of PC-based automotive computer equipment and software applications.

• Effective organizational and analytical skills, along with effective written and oral communication skills to enable accurate completion of assignments and effective interaction with others.

• Ability to adjust work schedule and priorities to meet business needs.

• Bilingual communication skills (preferred)

Education & Experience / Licenses & Certification

• High school or equivalent required. Automotive trade school certification or equivalent preferred.

• Advanced Diagnostic skills

• Must be ASE Master certified; A1-A8

• ASE A-9 certification

• ASE L1 certification; L2 a plus

• ASE X1 Certification

• Advanced Smog License

• EPA Certified for Refrigerant Recovery

• 7+ years experience inspecting and repairing cars and light trucks.

• Must possess and maintain a valid driver’s license with a satisfactory driving record and the ability to operate passenger vehicles and light and medium-duty trucks with automatic and manual transmissions.

• 2-3 years supervisory, management or leadership experience in a similar role preferred

Work Environment/Physical Requirements

Lifting and carrying tires and parts, weighing up to 50 pounds, several times a day; bending and kneeling to vacuum and clean vehicles; pushing cars several times a month; and climbing ladders to retrieve parts several times a day. Some exposure to loud noises every day for up to 30 minutes at a time from air tools and auto repair equipment. A percent of time is spent traveling by car to pick up parts.

Competency Communication (Proficient) Interpersonal Savvy (Proficient) Customer Centricty (Proficient) Time Management (Proficient) Adaptive Learning (Proficient) Problem Solving (Proficient)

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Tow Drivers Needed

Why Work For Us?

Great Pay - with the opportunity for increases when performance skill blocks are achieved
Training – You’ll attend a thorough, comprehensive, training program
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Monthly bonus potential
Paid Time Off- Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Essential Functions

Driving and operating a service vehicle (i.e. flat tire changes, lock-out, fuel delivery services, etc.)
On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving
Leverages sales skills for offering products and services from AAA to member during service interaction
Utilizing on-board computer, radio communications, and mapping systems
Completion of daily paperwork (i.e. call-logs, battery invoices, cash receipts, etc.)

Knowledge/Skills/Abilities

Clear and proficient verbal and written communication even under pressure
Common knowledge of vehicle components and the common reasons for vehicle failure
Demonstrates problem solving and listening skills to evaluate member safety as well as the ability to discern safety issues and respond appropriately
Ability to drive a manual/automatic shift vehicle

Education & Experience/Licenses & Certification

Two (2) years of experience in a customer contact role
Education and training. I.E.: AAA Compliance Training, RPST, TSAAC, Lock-out, PSP, Battery Service Training
Vocational technical automotive training/certification or equivalent experience (preferred)
ASE (Automotive Service Excellence) certification(preferred)

Work Environment/Physical Requirements

#GAB

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Tow/Shift Lead

San Francisco, California

Why Work For Us?

Great Pay - with the opportunity for increases when performance skill blocks are achieved
Training – You’ll attend a thorough, comprehensive, training program
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan
Paid Time Off- Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Summary:

Essential Functions

Responsible for oversight of shop operations to include inspecting/maintaining of company vehicles/ equipment for safe and efficient operation, battery inventory processes, administrative duties/reports and coordination of scheduling/dispatching
Coaching and development of employees, to include training, performance management and the corrective action process
Driving and operating the full range of service vehicles (i.e. loading/towing vehicles, flat tire changes, lock-out, fuel delivery services, etc.) for increased
Productivity gains and contribution to business results, to include knowledge sharing/coaching/training of peers; utilizing on-board computer, radio communications and mapping systems
On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving
Managing and maintenance of damages tracking system and coordination of resolution for customer complaints

Knowledge/Skills/Abilities

Ability to act in the role of a leader, to include coaching, mentoring and training
Superior customer service skills and the ability to interact with a wide-range of people
Proficient automotive knowledge

Education & Experience / Licenses & Certification

High School Diploma or GED equivalent
8+ years Experience operating a motor vehicle with a valid driver's license
Vocational technical automotive training/certification or equivalent experience (preferred)
ASE (Automotive Service Excellence) Certification (preferred)
AAA Compliance Training, RPST,TSAAC, Lock-out, PSP, Battery
Service Training

Work Environment/Physical Requirements

Apply Today

Tow Truck Driver

Sparks, Nevada

Walk in interviews welcome!

Monday- Friday 9:00am-4:00pm

1050 Greg St
Sparks, NV 89431

Why Work For Us?

Great Pay- $17.85 hourly with the potential to make up to $1,300 per month with quality and productivity incentives! Training – You’ll attend a thorough, comprehensive, training program
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Paid Time Off- Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Essential Functions

Driving and operating a service vehicle (i.e. flat tire changes, lock-out, fuel delivery services, etc.)
On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving
Utilizing on-board computer, radio communications, and mapping systems
Completion of daily paperwork (i.e. call-logs, battery invoices, cash receipts, etc.)

Knowledge/Skills/Abilities

Strong customer service skills
Clear and proficient verbal and written communication even under pressure
Demonstrates problem solving and listening skills to evaluate member safety as well as the ability to discern safety issues and respond appropriately

Work Environment/Physical Requirements

#ERS

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Tow Truck Driver

Las Vegas, Nevada

Why Work For Us?

Great Pay - Great Hourly pay $17.85 with potential to make up to $1300 per month with quality and productivity incentives!
Training – You’ll attend a thorough, comprehensive, training program
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Monthly bonus potential
Paid Time Off- Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Essential Functions

Driving and operating a service vehicle (i.e. flat tire changes, lock-out, fuel delivery services, etc.)
On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving
Leverages sales skills for offering products and services from AAA to member during service interaction
Utilizing on-board computer, radio communications, and mapping systems
Completion of daily paperwork (i.e. call-logs, battery invoices, cash receipts, etc.)

Knowledge/Skills/Abilities

Clear and proficient verbal and written communication even under pressure
Common knowledge of vehicle components and the common reasons for vehicle failure
Demonstrates problem solving and listening skills to evaluate member safety as well as the ability to discern safety issues and respond appropriately
Ability to drive a manual/automatic shift vehicle

Education & Experience/Licenses & Certification

Two (2) years of experience in a customer contact role
Education and training. I.E.: AAA Compliance Training, RPST,TSAAC, Lock-out, PSP, Battery Service Training
Vocational technical automotive training/certification or equivalent experience (preferred)
ASE (Automotive Service Excellence) certification(preferred)

Work Environment/Physical Requirements

#GAB

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Senior Customer Service Representative

Tempe, Arizona

JOB SUMMARY:

The Dealer Services Specialist is responsible for monitoring and assessing the performance and service quality of the Installation and Service Dealers. This role performs quality assurance, provides objective and quantitative feedback regarding the quality of interactions and transactions as well as coordinates the scheduling and completion of service and installation jobs outside of the AAA Smart Home service area by communicating with customers and service partners directly. Controls the process through the initial call, scheduling, follow-up, completion, billing, invoicing, and quality assurance.

RESPONSIBILITIES/JOB DUTIES:

Utilize phone (outbound and inbound calls) and email to coordinate and follow-up on scheduling of service and installation with customers and designated service partners.
Provide follow-up with service providers and customers to ensure that jobs have been completed and that they meet or exceed the standards of AAA Smart Home.
Enter data and notes into computer systems and software in order to detail actions and tasks.

Why work for us?

Good starting pay
Job Stability - Career Advancement
Great Benefits - Medical/Dental/Vision
Retirement - 401k matching up to 4%
Work/Life Balance - PTO 3 Weeks + 9 paid holidays

EDUCATION, KNOWLEDGE AND SKILLS:

High school diploma or GED required, Bachelor’s degree preferred.
3 years in a customer service/quality assurance environment or equivalent business experience
3 years call center experience with significant customer interaction preferred.
Strong customer service communication and conflict resolution skills
Strong written and verbal communication skills

#SAFE

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Service Advisor - New Tempe Location

Scottsdale, Arizona

New Tempe Location Coming Summer of 2021!

Now Hiring

Why Work With Us:

Exceptional benefits within 30 days of hire, with employer contribution to medical/Dental/Vision premiums
401K Matching $1 to $1 up to 6% annually
15 Paid Days off (20 days after 1 year) + 9 paid holidays, some Saturdays and no Sundays
Opportunities for growth
Tuition reimbursement for automotive education and ASE Certifications
Clean well equipped shops with state of the art equipment and consistent car count
A free AAA Membership and numerous employee discounts

Job Profile Summary

The Service Advisor focuses on delivering an outstanding member experience as well as facilitating the work flow of technicians. The job encompasses listening and asking the proper questions to ensure the vehicle to be serviced is diagnosed properly while maintaining the highest levels of customer satisfaction. This includes delivering courteous service, clearly explaining services and charges, accurate completion timelines, and delivering quality work.The Service Advisor is responsible for scheduling work, preparing estimates, assigning work to the technicians, ordering parts, and coordinating other service activities.

Essential Duties

Responsible for performing all duties necessary to interact with members, determine their perceived auto repair needs and to meet and exceed their expectations of great customer service.
Accurately document repairs, diagnostic and maintenance work into shop management system
Ensures all necessary BAR requirements are met in Repair Order preparation and documentation

Sources and estimates all needed parts for repairs to customer vehicles
Suggests repairs for safety and improved performance and helps prioritize for customers in order of importance safety, economy, longevity etc.
Reviews all repairs made to vehicles at point of sale and assures customers have a clear understanding of repairs performed throughout all phases of the transaction including the original estimate through the final payment.

Performs minimal record keeping and other administrative functions required to support the business
Note: May require travel to different locations on an as needed basis

Knowledge/Skills/Abilities

Effective verbal and written communication skills in the language(s) required for the role, as justified for business necessity
Effective organization, interpersonal and negotiation skills
Ability to work scheduled hours as necessitated by business need
Strong math and computer skills with experience using software applications including word processing, spreadsheets, browsers, and email
Strong Member service focus

Automotive/mechanical background
Ability to drive vehicles equipped with manual transmission
Knowledge of equipment/tool operation and diagnostic/repair procedures

Education & Experience / Licenses & Certification

Valid driver license and acceptable driving record
High School Diploma or equivalent certification (GED)
3-5 years industry experience in auto repair
Automotive Service Excellence certification desired

Work Environment/Physical Requirements

Ability to lift and or carry up to 40lbs
Standing, bending, kneeling, pushing, reaching, lifting, climbing ladders

Apply Today

Smart Home Installation Technician

Sacramento, California

ESSENTIAL FUNCTIONS:

Perform diagnostic evaluation of system issues and perform troubleshooting and repairs on low voltage security and home automation systems including cameras, thermostats, locks and more.
Install or upgrade new low voltage security and home automation systems inclusive of cameras, thermostats, door locks and more.
Must be flexible with schedule, shift will be Tuesday through Saturday.

Why work for us?

Job Stability - Career Growth
Benefits – Medical, Dental, Vision, and more!
401k Matching – $1 for $1 company match up to 4% of pay
Paid Time Off – Accrual of 3 weeks PTO and nine holidays annually

KNOWLEDGE AND SKILLS:

Low voltage industry experience
Two or more years in a customer service industry role
Strong customer service communication and conflict resolution skills
Strong written and verbal communication skills
Previous experience with both hand and power tools (desired)
Some sales experience (desired)

EDUCATION, KNOWLEDGE, SKILLS, COMPETENCIES, CERTIFICATIONS/LICENSES:

High School Diploma or GED equivalent (required)
Must qualify for applicable licenses / certificates
The ability to use hand tools, laptop, and tablet (required)

#SAFE

Apply Today

Fire Alarm Group Lead

Sacramento, California

AAA recently acquired SafeGuard, the 11th largest smart home security company in the United States, with the vision to become the most trusted brand in this industry. Safeguard, has been Protecting Arizona families and businesses for over 50 years; we are Arizona's largest locally-operated security provider. With an A+ Better Business Bureau Ranking, we prove every day that we love being there for and helping our customers. We work hard to create an environment where you can thrive and use your skills and talents to help us deliver legendary Customer Service. You’ll help positively impact every homeowner and the communities that we serve.

Why work for us?

Job Stability - Career Growth
Great Benefits - Medical/Dental/Vision
Retirement - 401k matching up to 4%
Work/Life Balance - PTO 3 Weeks + 9 paid holidays

ESSENTIAL FUNCTIONS:

Perform diagnostic evaluation of system issues and perform troubleshooting and repairs. Systems will include security systems, fire alarm, access control, video, and automation
Perform inspections of fire alarm and life safety systems with representatives of fire department authorities having jurisdiction
Perform surveys and provide estimates for the creation of proposals for work to be performed
Inspect systems for proper operation and performance
Manage parts and inventory process to meet efficiency and accuracy objectives
Assist in the training and coaching of level 1, 2, and 3 technicians
Support the service advisors, key account coordinators, and customer support representatives in the performance of their jobs and service calls
Review of the customer satisfaction survey process to maintain retention. Assist the Field Service Supervisors in training and process development
Support the Virtual Assistance technicians to provide internal and external customer technical support and remote programming. These positions also provide support for the maintenance of the radio networks and third party platforms for remote management
Interface with the monitoring center manager, supervisors, and operators
Maintain relationships with customers, major accounts, and multi-location accounts to ensure satisfaction and retention
Interface with the sales department to address current service issues and plan support for future growth

KNOWLEDGE AND SKILLS:

Five or more years in a position installing or servicing any combination of security and/or life safety systems
Experience in the supervision of field technicians is required
Strong customer service communication and conflict resolution skills
The ability to use hand tools, electrical testing meters, laptop, and tablet are required
Advanced technical knowledge of security and life safety system design and operation is required
Strong written and verbal communication skills
Technical or manufacturer’s certification is a plus
Advanced networking and computer literacy is required

EDUCATION, KNOWLEDGE, SKILLS, COMPETENCIES, CERTIFICATIONS/LICENSES:

Associate’s degree (or equivalent business experience) is preferred
Must qualify for state alarm agent license
Technical certifications are required (NICET, CSA). Equipment manufacturer’s training and/or certifications are required

SUPERVISORY RESPONSIBILITIES
The position provides direct customer contact. Responsibilities include interface with and support for internal customers, including office and sales teams. The lead technician will work directly with customers to maintain relationships, perform conflict resolution, and achieve customer satisfaction for retention.

WORKING ENVIRONMENT/ MINIMUM PHYSICAL REQUIREMENTS
This position includes primarily field work. Physical requirements include standing, sitting, bending, lifting, and climbing. Lifting will include up to 40 pounds. Extensive use of a personal computer or tablet is required. Use of hand and power tools is required on occasion. The technician is required to perform on call duty on a rotating schedule.

#SAFE

Apply Today

Forecasting and Scheduling Coordinator, Senior

Clearfield, Utah

Why Work For Us?

Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Summary:

As part of the AAA NCNU workforce management team the Forecasting Scheduling and Reports Analyst will manage the overall scheduling and capacity planning of our Member Services Center.

Essential Functions

Serves as WFM technology Subject Matter Expert.
Partners with senior Operations leadership in developing financial and high level models and applies mathematical modeling expertise and statistical analysis to design and create reports.
Experience in large volume contact center scheduling for 500+ agents.
Strong focus on utilizing IEX for what-if scenario & on-boarding analysis, Troubleshoot IEX issues, open support desk tickets
Generate Ad-Hoc operational reports as needed as well as Ad-Hoc requests and other projects as assigned by manager
Generates and maintains short term/long term forecasts for call volume, average handle times, headcount, and other business requirements. Analyzes contact center trends, including call volumes and call patterns, to forecast workload needed to support various channels thereby ensuring member service needs are met
Compile, track, and analyze inbound/outbound workload drivers, integrating into model to improve forecast accuracy and understand impacts from various business strategies
Perform annual, quarterly, monthly, and weekly audits of statistical data to determine trending and staffing requirements
Expert level understanding of Contact Volume Forecasting and trending, including time series analysis, regression analysis and Erlang C Call Volume predictive modeling.
Must be able to respond quickly and intelligently in a fast paced environment, making accurate decisions under pressure.
Advanced relationship building and collaboration skills. Must have the ability to collaborate with key Operations stakeholders on critical staffing and scheduling issues and gain consensus and identify solutions.
Excellent written and oral communication skills required to interact with all levels of management and client representatives.
Ability to work independently with minimal supervision, meeting multiple deadlines in a high pressure environment.

Knowledge/Skills/Abilities

Strong knowledge in automatic call distribution (ACD) technology
Advanced computer skills to include IEX Total View software or similar (required), Avaya CMS Platform or similar (required) and advanced aptitude in MS Access and Excel (required)
Detailed understanding of ACD management and administration practices, contact flow management and contact center technologies

Education & Experience / Licenses & Certification

Bachelor’s degree in Finance, Mathematics, Statistics or Information Technology strongly desired
High School Diploma, GED or equivalent required.
7 years of related forecasting, scheduling, real-time and technical experience in a contact center
Advanced knowledge of call center management and various forecasting/scheduling/real-time software
5+ years’ experience demonstrated application of mathematical and analytical skills to identify and/or resolve business issues
Experience within a complex call center environment preferred

Apply Today

Accounting Service Associate

Phoenix, Arizona

Why Work For Us?

Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Summary:

Accounting Services Associates are responsible for a variety of payment related tasks; verifying billing, ensuring compliance with company policies, identifying and correcting questionable entries of moderate complexity.

Essential Functions:

Identifies items for adjustments, provides data for the verification of internal consistency, completeness and mathematical accuracy of moderately complex account documents; makes adjustments as needed.
Processes corrections and cancellations within system application and ensures proper authorization.
Receives, logs and posts financial data to manual and computerized systems. Ensures revenues/payments are accounted for and posted according to established internal procedures and customer policy.
Researches and resolves any issues with discrepancies in payments, follows up on delinquent transactions.
Provides information to internal or external contacts on financial activities and records of moderate complexity.
Assures documents being processed are included in the appropriate accounting period or batch cycle.
Analyzes and audits various accounts of moderate complexity and volume.

Knowledge/Skills/Abilities:

Strong organizational skills to handle multiple priorities, while maintaining attention to detail
Knowledge of business, accounting or commercial protocols and procedures
Interpersonal skills and ability to interact with others in a professional and diplomatic manner, both verbally and in writing
Sound mathematical and analytical skills
PC skills including knowledge of spreadsheet and word processing applications
Advanced experience using excel required.

Education & Experience / Licenses & Certification:

1-3 years relevant experience and training
2-4 years previous relevant work experience
High school diploma or GED

#LI_RX

#VIC_RX

Apply Today

Auto Glass Technician

Tucson, Arizona

Why Work With Us:

15 Paid Days off (20 after 1 year) + paid Holidays, some Saturdays and no Sunday work hours
Exceptional benefits within 30 days of hire, with employer contribution to Medical/Dental/Vision premiums
401K Matching $1 to $1 up to 6% annually
Company van with gas card
Free AAA Membership and numerous employee discounts

Essential Functions:

Perform mobile and fixed site removal and installation of auto glass, and glass repairs.
Utilizes hand and power tools to remove moldings, wipers, mirrors, windshields, door glass, and back glass minimizing any vehicle damage that could occur.
Glass repair and replacement will be completed per industry / AAA specifications.
Review daily auto glass jobs itinerary and ensure that replacement glass has arrived in good condition from supplier and additional parts / items for installations are on hand.
Technician will communicate with Auto Glass Supervisor, CSR's, and suppliers to resolve any discrepancies.
Responsible to provide outstanding level of member / customer satisfaction and will represent AAA in a professional manner.
Work closely with Auto Glass Supervisors and CSR's to quickly resolve any service / quality issues.
Responsible to maintain a clean and safe work environment and adhere to OSHA safety and compliance standards.
Responsible to report accidents and injuries immediately to supervisor and communicate unsafe situations to prevent accidents

Education and/or Experience:

High School diploma or GED required
3-5 years experience
National Glass Association (NGA) certification desired.
Required to obtain NGA certification within 60 days of employment or as determined by management.

Physical Demands: Required by the Americans with Disabilities Act (ADA).
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions o this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk and hear, required to sit, occasionally required to stand and walk; use and to finger, handle, or feel; and reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, peripheral vision and the ability to focus. Must be able to lift and or move up to 100 pounds. Required to sit or stand for extended periods of time and must be able to walk, climb, balance, stoop, kneel, crouch, and crawl. Must be able to work in severe weather conditions. May drive up to 300 miles per day.

Apply Today

Automotive Technician II

Las Vegas, Nevada

Why Work With Us:

Great Pay – $40K to $130K DOE
Exceptional benefits within 30 days of hire, with employer contribution to medical/Dental/Vision premiums
401K Matching $1 to $1 up to 6% annually
15 Paid Days off (20 after 1 year) + 9 paid holidays for a great work/life balance, some Saturdays and no Sundays
Tuition reimbursement for ASE Certifications
Paid Training
State of the art equipment
Clean well equipped shops with consistent car count
A free AAA Membership and numerous employee discounts

Job Responsibilities:

Performs work that is indicated on Approved Repair Orders.
Performs only needed and or customer requested services on vehicles.
Performs all repairs according to MAP (Motorist Assurance Program), OEM (Original Equipment Manufacturers) or accepted industry standard procedures
Assures all repairs are for the benefit of the member/customer.
Test drives all vehicles when practical for any/all performance or drivability concerns before performing work
- Exception: when unsafe or vehicle not drivable
- Retest drives after repairs completed to verify that repair solved defined problems
Maintains clean and safe work environment; cleans spills and debris immediately to reduce hazards
Maintain company provided equipment and machinery
Follows company and industry safety rules and regulations
Reports all unsafe conditions to supervisor including but not limited to lifts, overhead doors, and equipment
Attends all required training, seeks additional training to maintain and increase effectiveness
Keeps up to date on industry trends and repair procedures.
Attends and successfully completes at least 24 hours of continuing auto repair training per year sponsored and/or provided by the club.
Maintains customer vehicles in regard to cleanliness and does not tune or otherwise adjust any controls within the vehicle.
Verifies as soon as practicable that parts ordered for the vehicle assigned to them are correct.
Performs digital inspection and documents to their full potential. Notates all pertinent information into the shop inspection or management system, attaches all photos or videos to illustrate repairs or needs to the inspection.
Assures all comeback related repairs are prioritized as directed by manager or lead.
Communicates effectively as necessary with manager, service advisors and other technicians to contribute to the overall performance of the location
Responsible for the safety and accuracy of all repairs made and or systems inspected to assure vehicle is as safe or more safe condition as was prior to work commencing
Performs other related duties as assigned.
Note: May require travel to different locations on an as needed basis

Knowledge/Skills/Abilities

Effective verbal and written communication skills in the language(s) required for the role, as justified for business necessity
Effective organization, interpersonal and negotiation skills
Ability to work scheduled hours as necessitated by business need
Math and computer skills with experience using software applications including word processing, browsers, and email
Member service focus
Ability to drive vehicles equipped with manual transmission
Knowledge of equipment/tool operation and diagnostic/repair procedures
Maintains 100% productivity as measured by dividing hours worked by labor hours flagged

Education & Experience/ Licenses & Certifications

High School diploma or equivalent certification (GED)
Valid driver license and acceptable driving record
At least four years experience as an automobile technician
ASE Master Tech with L1 certification level preferred or equivalent OEM certifications

Work Environment/Physical Requirements

Ability to lift and or carry up to 50lbs
Standing, bending, kneeling, pushing, reaching, lifting, climbing ladders
Exposure to loud noises

Apply Today

Automotive Technician II - New Tempe Location

Scottsdale, Arizona

Tempe Auto Center Opening Summer 2021!

Now Hiring

Why Work With Us:

Sign on Bonus $5,000
Great Pay – $35K to $120K DOE
Exceptional benefits within 30 days of hire, with employer contribution to medical/Dental/Vision premiums
401K Matching $1 to $1 up to 6% annually
15 Paid Days off (20 after 1 year) + 9 paid holidays for a great work/life balance, some Saturdays and no Sundays
Tuition reimbursement for ASE Certifications
Paid training
State of the art equipment
Clean well equipped shops with consistent car count
A free AAA Membership and numerous employee discounts

Job Responsibilities:

Performs work that is indicated on Approved Repair Orders.
Performs only needed and or customer requested services on vehicles.
Performs all repairs according to MAP (Motorist Assurance Program), OEM (Original Equipment Manufacturers) or accepted industry standard procedures
Assures all repairs are for the benefit of the member/customer.
Test drives all vehicles when practical for any/all performance or drivability concerns before performing work
- Exception: when unsafe or vehicle not drivable
- Retest drives after repairs completed to verify that repair solved defined problems
Maintains clean and safe work environment; cleans spills and debris immediately to reduce hazards
Maintain company provided equipment and machinery
Follows company and industry safety rules and regulations
Reports all unsafe conditions to supervisor including but not limited to lifts, overhead doors, and equipment
Attends all required training, seeks additional training to maintain and increase effectiveness
Keeps up to date on industry trends and repair procedures.
Attends and successfully completes at least 24 hours of continuing auto repair training per year sponsored and/or provided by the club.
Maintains customer vehicles in regard to cleanliness and does not tune or otherwise adjust any controls within the vehicle.
Verifies as soon as practicable that parts ordered for the vehicle assigned to them are correct.
Performs digital inspection and documents to their full potential. Notates all pertinent information into the shop inspection or management system, attaches all photos or videos to illustrate repairs or needs to the inspection.
Assures all comeback related repairs are prioritized as directed by manager or lead.
Communicates effectively as necessary with manager, service advisors and other technicians to contribute to the overall performance of the location
Responsible for the safety and accuracy of all repairs made and or systems inspected to assure vehicle is as safe or more safe condition as was prior to work commencing
Performs other related duties as assigned.
Note: May require travel to different locations on an as needed basis

Knowledge/Skills/Abilities

Effective verbal and written communication skills in the language(s) required for the role, as justified for business necessity
Effective organization, interpersonal and negotiation skills
Ability to work scheduled hours as necessitated by business need
Math and computer skills with experience using software applications including word processing, browsers, and email
Member service focus
Ability to drive vehicles equipped with manual transmission
Knowledge of equipment/tool operation and diagnostic/repair procedures
Maintains 100% productivity as measured by dividing hours worked by labor hours flagged

Education & Experience/ Licenses & Certifications

High School diploma or equivalent certification (GED)
Valid driver license and acceptable driving record
At least four years experience as an automobile technician
ASE Master Tech with L1 certification level or equivalent OEM certifications and fulfills ASE requirement within one year of hire. .
Smog Repair and Testing Certification preferred (CA only)

Work Environment/Physical Requirements

Ability to lift and or carry up to 50lbs
Standing, bending, kneeling, pushing, reaching, lifting, climbing ladders
Exposure to loud noises

Apply Today

Battery and Light Service Drivers

Rancho Cordova, California

Why Work For Us?

Great Pay- $18.50 hourly with the potential to make up to $1,300 per month with quality and productivity incentives
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Paid Time Off- Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Essential Functions

Driving and operating a service vehicle (i.e. flat tire changes, lock-out, fuel delivery services, etc.)
On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving
Leverages sales skills for offering products and services from AAA to member during service interaction
Utilizing on-board computer, radio communications, and mapping systems
Completion of daily paperwork (i.e. call-logs, battery invoices, cash receipts, etc.)

Knowledge/Skills/Abilities

Clear and proficient verbal and written communication even under pressure
Common knowledge of vehicle components and the common reasons for vehicle failure
Demonstrates problem solving and listening skills to evaluate member safety as well as the ability to discern safety issues and respond appropriately
Ability to drive a manual/automatic shift vehicle

Education & Experience/Licenses & Certification

Two (2) years of experience in a customer contact role
Education and training. I.E.: AAA Compliance Training, RPST,TSAAC, Lock-out, PSP, Battery Service Training
Vocational technical automotive training/certification or equivalent experience (preferred)
ASE (Automotive Service Excellence) certification(preferred)

Work Environment/Physical Requirements

#GAB

Apply Today

Bilingual Member Experience Associate

Yuba City, California

Why Work For Us?

Great Pay – Paid training and competitive hourly base + incentives.
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay.
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

Summary:

Essential Functions

Performs routine sales, service and operational functions for AAA Members including; DMV, cashiering, auto travel, notary and insurance sales support, with expectations for maintaining required standards, policies and procedures.
Understands and actively promotes products and services to achieve individual goals in support of meeting organization goals and objectives.
Overcomes obstacles that create barriers to Team Member or branch efforts and identifies process improvement opportunities and proposes solutions.
Acts as an agent for change while promoting AAA’s guiding principles and core values.

Knowledge/Skills/Abilities

Demonstrates sales and service skills. Able to effectively interact, face-to-face, with new, prospective and existing Members.
Accuracy and comfort handling money, making change, balancing cash drawer.
Good computer skills, proficient in both reading and basic arithmetic.
Good written and verbal communication skills in person and over the phone.
Ability to multitask in response to requests, requirements and Member/Team Member expectations. Ability to accept feedback and correct course as necessary.
Bilingual Spanish preferred.

Education & Experience / Licenses & Certification

High school diploma or GED required.
Two years sales or customer service experience.
Experience working with sales and service standards and goals.
Current & valid Driver's License with clean history may be required.
Bonding and fingerprinting may be required.
P&C Licensing may be required.

Work Environment/Physical Requirements

Works in a variety of office environments where standing, walking or sitting at a desk, table or computer workstation may be required for extended periods of time.
May travel by car, plane or other form of transportation to attend business meetings or conferences.
May be required to work in one or more locations in a defined service area. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

#MEA

Apply Today

Call Receiver

Clearfield, Utah

MUST LIVE IN UTAH!!!!

Being a Call Receive Hero is rewarding and meaningful but takes great willpower, hard work, and emotional strength.

Essential Functions:

Enjoy a fast paced environment; handling 75 - 100 calls per shift
Be skilled at using multiple applications simultaneously and navigation tools like Google maps
Deliver extraordinary customer service to our Members by using sound judgment to make decisions that adhere to policy and procedures
Demonstrate empathy, problem solving, and listening skills to assess Member safety and be able to provide clear and proficient verbal and written communication
Be reliable to work a schedule that may include weekends/holidays and adhere to your assigned work schedule
Enjoy working from home and have a dedicated work space free of distractions/noise that includes a desk, chair, etc, along with the ability to hardwire your internet connection

What We Offer:

We offer $17.50/hour to start and $18.00/hour for bilingual
Shift differential from $0.50 to $2.00 on on evening and weekend shift
Work from the comfort of your home
Team Members accrue 5.2 hours of Paid Time Off every pay period - that’s 17 days in your first year!
We observe 9 holidays each year. Working an observed holiday will get you extra pay!
We know Heroes like to give back to their communities; we grant 24 hours of Paid Volunteer Time every year!
You will receive Hero training courtesy of our AAA Hero Academy
Medical, Dental, Vision, Life Insurance, Tuition Reimbursement, a wellness program and more!
401K dollar for dollar company matching up to 6% of employee contributions
Annual Bonus based on individual and company performance

Work Environment/Physical Requirements:

**Please note that you will be asked to complete a candidate assessment following your application, via email. Your application will not be considered until the assessment has been completed.**

#ERS

Apply Today

Service Writer

Santa Rosa, California

Why Work With Us!

Exceptional benefits within 30 days of hire, with employer contribution to medical/Dental/Vision premiums
401K Matching $1 to $1 up to 6% annually
15 Paid Days off (20 after 1 year) + 9 paid holidays for a great work/life balance, some Saturdays and no Sundays
State of the art equipment
Clean well equipped shops with consistent car count
A free AAA Membership and numerous employee discounts

Essential Responsibilities

Interact with members, determine their perceived auto repair and tire needs and to meet and exceed their expectations of great customer service.
Fields all incoming phone calls from members requesting appointments, pricing, quotes, or any other information
Responsible for recommending and selling tires to the member based on member’s needs, concerns, or requests

Relays needed repairs for safety and improved performance and helps prioritize for customers in order of importance safety, economy, longevity etc. based on Repair Tech and Retail Service Lead’s recommendations
Reviews all repairs made to vehicles at point of sale and assures customers have a clear understanding of repairs performed throughout all phases of the transaction including the original estimate through the final payment.

Performs minimal record keeping and other administrative functions required to support the business
Note: May require travel to different locations on an as needed basis

Knowledge/Skills/Abilities

Effective verbal and written communication skills in the language(s) required for the role, as justified for business necessity
Effective organization, interpersonal and negotiation skills
Ability to work scheduled hours as necessitated by business need
Math and computer skills with experience using software applications including browsers and email
Strong Member service focus

Education & Experience / Licenses & Certification

High School Diploma or equivalent certification (GED)
No Experience Required

Apply Today

Real Time Coordinator

Clearfield, Utah

Summary

Why Work For Us?

Training – You’ll attend a thorough, comprehensive, training program
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan
Paid Time Off- Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Essential Functions

Allocates calls while balancing occupancy and meeting service level requirements
Generates and distributes statistical reports for overall call center service levels to all levels of management
Processes emails sent to the Workforce Management mailbox within 24 hours of receipt.
Answers phone calls from supervisors/agents for assistance on same day exceptions
Monitors agent activity and ensures schedule adherence. Communicate with Line of Business leaders when agents are not in compliance
Continuously monitors and tracks service levels for all lines of business for each half hour and makes recommendations or adjustments to staff and/or agents skills as needed
Assists the Schedule and Forecast Analysts with weekly plans, additional hours and schedule change requests

Knowledge/Skills/Abilities

Ability to prioritize and balance simultaneous projects in a fast paced work environment
Solid computer skills and knowledge of PC software applications used for word-processing and spreadsheets (e.g., Microsoft Word and Excel or equivalent google suite applications)
Ability to work independently and as part of a team in a demanding environment
Ability to quickly grasp a thorough knowledge of policies, procedures and service goals
Solid communications skills both verbally and in written form
Interpersonal skills and the ability to interact with employees, management and others in a professional and tactful manner
Ability to maintain highly confidential information

Education & Experience / Licenses & Certification

High School Diploma, GED or equivalent required. College education credits preferred.
0 -2 years experience in Workforce Management preferred.

Work Environment/Physical Requirements

Works in an office environment sitting at a desk, table or computer workstation for extended periods of time. May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 75-90 percent of the time spent on the job involves the use of a personal computer.

Physical Demands:

Competency

Decision Making (Intermediate)

Adaptive Learning (Proficient)

Drive and Initiative (Intermediate)

Quality Orientation (Proficient)

Dealing with Ambiguity (Intermediate)

Judgment (Intermediate)

Independence (Intermediate)

Apply Today

Automotive Technician II

Henderson, Nevada

Check out the benefits!

Exceptional benefits within 30 days of hire, with employer contribution to medical/Dental/Vision premiums
401K Matching $1 to $1 up to 6% annually
15 Paid Days off (20 after 1 year) + 9 paid holidays for a great work/life balance, some Saturdays and no Sundays
State of the art equipment
Paid training with opportunities for growth
No Manufacturer Warranty or Recall work
Tuition reimbursement for automotive education and ASE Certifications
Clean well equipped shops with consistent car count
A free AAA Membership and numerous employee discounts

Job Responsibilities:

Performs work that is indicated on Approved Repair Orders.
Performs only needed and or customer requested services on vehicles.
Performs all repairs according to MAP (Motorist Assurance Program), OEM (Original Equipment Manufacturers) or accepted industry standard procedures
Assures all repairs are for the benefit of the member/customer.
Test drives all vehicles when practical for any/all performance or drivability concerns before performing work
- Exception: when unsafe or vehicle not drivable
- Retest drives after repairs completed to verify that repair solved defined problems
Maintains clean and safe work environment; cleans spills and debris immediately to reduce hazards
Maintain company provided equipment and machinery
Follows company and industry safety rules and regulations
Reports all unsafe conditions to supervisor including but not limited to lifts, overhead doors, and equipment
Attends all required training, seeks additional training to maintain and increase effectiveness
Keeps up to date on industry trends and repair procedures.
Attends and successfully completes at least 24 hours of continuing auto repair training per year sponsored and/or provided by the club.
Maintains customer vehicles in regard to cleanliness and does not tune or otherwise adjust any controls within the vehicle.
Verifies as soon as practicable that parts ordered for the vehicle assigned to them are correct.
Performs digital inspection and documents to their full potential. Notates all pertinent information into the shop inspection or management system, attaches all photos or videos to illustrate repairs or needs to the inspection.
Assures all comeback related repairs are prioritized as directed by manager or lead.
Communicates effectively as necessary with manager, service advisors and other technicians to contribute to the overall performance of the location
Responsible for the safety and accuracy of all repairs made and or systems inspected to assure vehicle is as safe or more safe condition as was prior to work commencing
Performs other related duties as assigned.
Note: May require travel to different locations on an as needed basis

Knowledge/Skills/Abilities

Effective verbal and written communication skills in the language(s) required for the role, as justified for business necessity
Effective organization, interpersonal and negotiation skills
Ability to work scheduled hours as necessitated by business need
Math and computer skills with experience using software applications including word processing, browsers, and email
Member service focus
Ability to drive vehicles equipped with manual transmission
Knowledge of equipment/tool operation and diagnostic/repair procedures
Maintains 100% productivity as measured by dividing hours worked by labor hours flagged

Education & Experience/ Licenses & Certifications

At least four years experience as an automobile technician
ASE Master Tech with L1 certification preferred
High School diploma or equivalent certification (GED)
Valid driver license and acceptable driving record
Smog Repair and Testing Certification preferred (CA only)

Work Environment/Physical Requirements

Ability to lift and or carry up to 50lbs
Standing, bending, kneeling, pushing, reaching, lifting, climbing ladders
Exposure to loud noises

Apply Today

Automotive Technician II - $5,000 Sign on Bonus

Phoenix, Arizona

Why Work With US:

Great Pay – $40K to $130K DOE
Exceptional benefits within 30 days of hire, with employer contribution to medical/Dental/Vision premiums
401K Matching $1 to $1 up to 6% annually
15 Paid Days off (20 after 1 year) + 9 paid holidays for a great work/life balance, some Saturdays and no Sundays
Tuition reimbursement for ASE Certifications
Paid Training
State of the art equipment
Clean well equipped shops with consistent car count
A free AAA Membership and numerous employee discounts

Job Responsibilities:

Performs work that is indicated on Approved Repair Orders.
Performs only needed and or customer requested services on vehicles.
Performs all repairs according to MAP (Motorist Assurance Program), OEM (Original Equipment Manufacturers) or accepted industry standard procedures
Assures all repairs are for the benefit of the member/customer.
Test drives all vehicles when practical for any/all performance or drivability concerns before performing work
- Exception: when unsafe or vehicle not drivable
- Retest drives after repairs completed to verify that repair solved defined problems
Maintains clean and safe work environment; cleans spills and debris immediately to reduce hazards
Maintain company provided equipment and machinery
Follows company and industry safety rules and regulations
Reports all unsafe conditions to supervisor including but not limited to lifts, overhead doors, and equipment
Attends all required training, seeks additional training to maintain and increase effectiveness
Keeps up to date on industry trends and repair procedures.
Attends and successfully completes at least 24 hours of continuing auto repair training per year sponsored and/or provided by the club.
Maintains customer vehicles in regard to cleanliness and does not tune or otherwise adjust any controls within the vehicle.
Verifies as soon as practicable that parts ordered for the vehicle assigned to them are correct.
Performs digital inspection and documents to their full potential. Notates all pertinent information into the shop inspection or management system, attaches all photos or videos to illustrate repairs or needs to the inspection.
Assures all comeback related repairs are prioritized as directed by manager or lead.
Communicates effectively as necessary with manager, service advisors and other technicians to contribute to the overall performance of the location
Responsible for the safety and accuracy of all repairs made and or systems inspected to assure vehicle is as safe or more safe condition as was prior to work commencing
Performs other related duties as assigned.
Note: May require travel to different locations on an as needed basis

Knowledge/Skills/Abilities

Effective verbal and written communication skills in the language(s) required for the role, as justified for business necessity
Effective organization, interpersonal and negotiation skills
Ability to work scheduled hours as necessitated by business need
Math and computer skills with experience using software applications including word processing, browsers, and email
Member service focus
Ability to drive vehicles equipped with manual transmission
Knowledge of equipment/tool operation and diagnostic/repair procedures
Maintains 100% productivity as measured by dividing hours worked by labor hours flagged

Education & Experience/ Licenses & Certifications

High School diploma or equivalent certification (GED)
Valid driver license and acceptable driving record
At least four years experience as an automobile technician
ASE Master Tech with L1 certification level or equivalent OEM certifications and fulfills ASE requirement within one year of hire. .
Smog Repair and Testing Certification preferred (CA only)

Work Environment/Physical Requirements

Ability to lift and or carry up to 50lbs
Standing, bending, kneeling, pushing, reaching, lifting, climbing ladders
Exposure to loud noises

Apply Today

Automotive Service Advisor

Mesa, Arizona

Why Work With Us!

Exceptional benefits within 30 days of hire, with employer contribution to Medical/Dental/Vision premiums
401K Matching $1 to $1 up to 6% annually
Opportunity for advancement
Tuition reimbursement for automotive education and ASE Certifications
15 Paid Days off (20 after 1 year) + 9 paid holidays, some Saturdays and no Sundays
Clean well equipped shops with consistent car count
Free AAA Membership and numerous employee discounts

Summary

Job Profile Summary

The Service Advisor focuses on delivering an outstanding member experience as well as facilitating the work flow of technicians. The job encompasses listening and asking the proper questions to ensure the vehicle to be serviced is diagnosed properly while maintaining the highest levels of customer satisfaction. This includes delivering courteous service, clearly explaining services and charges, accurate completion timelines, and delivering quality work.The Service Advisor is responsible for scheduling work, preparing estimates, assigning work to the technicians, ordering parts, and coordinating other service activities.

Essential Duties

Responsible for performing all duties necessary to interact with members, determine their perceived auto repair needs and to meet and exceed their expectations of great customer service.
Accurately document repairs, diagnostic and maintenance work into shop management system
Ensures all necessary BAR requirements are met in Repair Order preparation and documentation

Sources and estimates all needed parts for repairs to customer vehicles
Suggests repairs for safety and improved performance and helps prioritize for customers in order of importance safety, economy, longevity etc.
Reviews all repairs made to vehicles at point of sale and assures customers have a clear understanding of repairs performed throughout all phases of the transaction including the original estimate through the final payment.

Performs minimal record keeping and other administrative functions required to support the business
Note: May require travel to different locations on an as needed basis

Knowledge/Skills/Abilities

Effective verbal and written communication skills in the language(s) required for the role, as justified for business necessity
Effective organization, interpersonal and negotiation skills
Ability to work scheduled hours as necessitated by business need
Strong math and computer skills with experience using software applications including word processing, spreadsheets, browsers, and email
Strong Member service focus

Automotive/mechanical background
Ability to drive vehicles equipped with manual transmission
Knowledge of equipment/tool operation and diagnostic/repair procedures

Education & Experience / Licenses & Certification

Valid driver license and acceptable driving record
High School Diploma or equivalent certification (GED)
3-5 years industry experience in auto repair
Automotive Service Excellence certification desired

Work Environment/Physical Requirements

Ability to lift and or carry up to 40lbs
Standing, bending, kneeling, pushing, reaching, lifting, climbing ladders

Apply Today

Home Security Installer

Las Vegas, Nevada

ESSENTIAL FUNCTIONS:

Perform diagnostic evaluation of system issues and perform troubleshooting and repairs on low voltage security and home automation systems including cameras, thermostats, locks and more.
Install or upgrade new low voltage security and home automation systems inclusive of cameras, thermostats, door locks and more.
Must be flexible with schedule, shift will be Tuesday through Saturday.

Why work for us?

Job Stability - Career Growth
Benefits – Medical, Dental, Vision, and more!
401k Matching – $1 for $1 company match up to 4% of pay
Paid Time Off – Accrual of 3 weeks PTO and nine holidays annually

KNOWLEDGE AND SKILLS:

Low voltage industry experience
Two or more years in a customer service industry role
Strong customer service communication and conflict resolution skills
Strong written and verbal communication skills
Previous experience with both hand and power tools (desired)
Some sales experience (desired)

EDUCATION, KNOWLEDGE, SKILLS, COMPETENCIES, CERTIFICATIONS/LICENSES:

High School Diploma or GED equivalent (required)
Must qualify for applicable licenses / certificates
The ability to use hand tools, laptop, and tablet (required)

#OLG_RX

Apply Today

Automotive Technician II- $5,000 Sign On Bonus

Phoenix, Arizona

Why Work With US?

Check out the benefits!

Sign on Bonus - $5,000
Great Pay – $35K to $120K DOE
Clean well equipped shops with consistent car count and state of the art equipment
Paid training
Exceptional benefits within 30 days of hire, with employer contribution to medical/Dental/Vision premiums
401K Matching $1 to $1 up to 6% annually
15 Paid Days off (20 after 1 year) + 9 paid holidays, some Saturdays and no Sundays
Opportunities for growth
Tuition reimbursement for automotive education and ASE Certifications
A free AAA Membership and numerous employee discounts

Job Responsibilities:

Performs work that is indicated on Approved Repair Orders.
Performs only needed and or customer requested services on vehicles.
Performs all repairs according to MAP (Motorist Assurance Program), OEM (Original Equipment Manufacturers) or accepted industry standard procedures
Assures all repairs are for the benefit of the member/customer.
Test drives all vehicles when practical for any/all performance or drivability concerns before performing work
- Exception: when unsafe or vehicle not drivable
- Retest drives after repairs completed to verify that repair solved defined problems
Maintains clean and safe work environment; cleans spills and debris immediately to reduce hazards
Maintain company provided equipment and machinery
Follows company and industry safety rules and regulations
Reports all unsafe conditions to supervisor including but not limited to lifts, overhead doors, and equipment
Attends all required training, seeks additional training to maintain and increase effectiveness
Keeps up to date on industry trends and repair procedures.
Attends and successfully completes at least 24 hours of continuing auto repair training per year sponsored and/or provided by the club.
Maintains customer vehicles in regard to cleanliness and does not tune or otherwise adjust any controls within the vehicle.
Verifies as soon as practicable that parts ordered for the vehicle assigned to them are correct.
Performs digital inspection and documents to their full potential. Notates all pertinent information into the shop inspection or management system, attaches all photos or videos to illustrate repairs or needs to the inspection.
Assures all comeback related repairs are prioritized as directed by manager or lead.
Communicates effectively as necessary with manager, service advisors and other technicians to contribute to the overall performance of the location
Responsible for the safety and accuracy of all repairs made and or systems inspected to assure vehicle is as safe or more safe condition as was prior to work commencing
Performs other related duties as assigned.
Note: May require travel to different locations on an as needed basis

Knowledge/Skills/Abilities

Effective verbal and written communication skills in the language(s) required for the role, as justified for business necessity
Effective organization, interpersonal and negotiation skills
Ability to work scheduled hours as necessitated by business need
Math and computer skills with experience using software applications including word processing, browsers, and email
Member service focus
Ability to drive vehicles equipped with manual transmission
Knowledge of equipment/tool operation and diagnostic/repair procedures
Maintains 100% productivity as measured by dividing hours worked by labor hours flagged

Education & Experience/ Licenses & Certifications

· High School diploma or equivalent certification (GED)

· Valid driver license and acceptable driving record

· At least four years’ experience as an automobile technician

· ASE Master Tech with L1 certification Preferred

Work Environment/Physical Requirements

Ability to lift and or carry up to 50lbs
Standing, bending, kneeling, pushing, reaching, lifting, climbing ladders
Exposure to loud noises

Apply Today

Fire Alarm Service Technician

Tempe, Arizona

Why work for us?

Job Stability - Career Growth
Great Benefits - Medical/Dental/Vision
Retirement - 401k matching up to 4%
Work/Life Balance - PTO 3 Weeks + 9 paid holidays

This position is responsible for service, repair, maintenance, and inspections of fire alarm and life safety systems for the existing customer base. These services are critical for the ongoing customer service experience and satisfaction of the account base. The department has primary responsibility for customer retention through the responsiveness and provision of inspection, repair, support, and maintenance operations and service. This is the entry level position.

RESPONSIBILITIES/JOB DUTIES

Perform fire alarm/low voltage repairs, maintenance, and upgrades
Support of the service advisors, key account coordinators, and customer support representatives in the performance of their jobs and service calls
Create reports for customer and agency documentation and submittal
Maintain relationship with municipal and state fire authorities for licensing and inspections
Interface with the monitoring center manager and supervisors
Maintain relationships with major accounts and multi-location accounts to ensure satisfaction and retention
Interface with the sales departments to address current service issues and plan support for future growth.

KNOWLEDGE AND SKILLS

Two or more years in the installation and/or service of low voltage systems
Strong customer service communication and conflict resolution skills
Experience in the inspection of fire alarm and life safety systems preferred
Technical knowledge of fire, life safety, and suppression system design and operation is preferred
Strong written and verbal communication skills

EDUCATION, KNOWLEDGE, SKILLS, COMPETENCIES,CERTIFICATIONS/LICENSES 

Must qualify for state alarm agent license
Knowledge of life safety and electrical codes preferred
Technical certifications are preferred (CSA, NICET)
Equipment manufacturer’s training and/or certifications are required
Computer / tablet literacy

SUPERVISORY RESPONSIBILITIES
The position provides direct inspections and service of customer systems. Responsibilities include interface with and support for internal customers, including office and sales teams. Work directly with customers to maintain relationships, perform conflict resolution, and achieve customer satisfaction for retention. The technician will be expected to expand their skill set into fire sprinkler and suppression systems.

WORKING ENVIRONMENT/ MINIMUM PHYSICAL REQUIREMENTS 
This position includes primarily field time. Physical requirements include standing, sitting, bending, lifting, and climbing. Lifting will include up to 40 pounds. Extensive use of a personal computer and tablet is required. Use of hand and power tools is required on occasion.

#OLG_RX

#LI-OH1

Apply Today

Smart Home Security Installer

Walnut Creek, California

We have positions available across the bay area including; east bay, north bay and south bay.

ESSENTIAL FUNCTIONS:

Perform diagnostic evaluation of system issues and perform troubleshooting and repairs on low voltage security and home automation systems including cameras, thermostats, locks and more.
Install or upgrade new low voltage security and home automation systems inclusive of cameras, thermostats, door locks and more.
Must be flexible with schedule, shift will be Tuesday through Saturday.

Why work for us?

Job Stability - Career Growth
Benefits – Medical, Dental, Vision, and more!
401k Matching – $1 for $1 company match up to 4% of pay
Paid Time Off – Accrual of 3 weeks PTO and nine holidays annually

KNOWLEDGE AND SKILLS:

Low voltage industry experience
Two or more years in a customer service industry role
Strong customer service communication and conflict resolution skills
Strong written and verbal communication skills
Previous experience with both hand and power tools (desired)
Some sales experience (desired)

EDUCATION, KNOWLEDGE, SKILLS, COMPETENCIES, CERTIFICATIONS/LICENSES:

High School Diploma or GED equivalent (required)
Must qualify for applicable licenses / certificates
The ability to use hand tools, laptop, and tablet (required)

#OLG_RX

#LI-OH1

Apply Today

AAA Tow Driver

Fairfield, California

Why Work For Us?

Great Pay - Great Hourly pay $20.63 with potential to make up to $1300 additional per month with quality and productivity incentives!
Training – You’ll attend a thorough, comprehensive, training program
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Monthly bonus potential
Paid Time Off- Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Essential Functions

Driving and operating a service vehicle (i.e. flat tire changes, lock-out, fuel delivery services, etc.)
On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving
Leverages sales skills for offering products and services from AAA to member during service interaction
Utilizing on-board computer, radio communications, and mapping systems
Completion of daily paperwork (i.e. call-logs, battery invoices, cash receipts, etc.)

Knowledge/Skills/Abilities

Clear and proficient verbal and written communication even under pressure
Common knowledge of vehicle components and the common reasons for vehicle failure
Demonstrates problem solving and listening skills to evaluate member safety as well as the ability to discern safety issues and respond appropriately
Ability to drive a manual/automatic shift vehicle

Education & Experience/Licenses & Certification

Two (2) years of experience in a customer contact role
Education and training. I.E.: AAA Compliance Training, RPST,TSAAC, Lock-out, PSP, Battery Service Training
Vocational technical automotive training/certification or equivalent experience (preferred)
ASE (Automotive Service Excellence) certification(preferred)

Work Environment/Physical Requirements

#GAB

Apply Today

Customer Service Representative

Tempe, Arizona

The Smart Home Specialist is responsible for ensuring our Members receive an outstanding member experience. This position will support Member Experience, Scheduling or Monitoring.

RESPONSIBILITIES/JOB DUTIES

Member Experience/Monitoring/Scheduling:

Respond in a timely manner to requests from Members.
Responsible for researching and analyzing customer accounts to
provide proper resolution to Member concerns.
Maintain high call quality standards at all times to ensure we are
delivering legendary Member experiences.
Resolve Member escalations with professionalism
Update member information when necessary.

WHY WORK FOR US?

Excellent Pay - $17.50 per hour starting with two potential increases within first year!
Career Growth - We offer a leadership development program preparing you for a leadership role within 12 months.
Training – You’ll attend a thorough, comprehensive 2 week training program
Benefits – Medical, Dental, Vision, wellness program and more!
Retirement - 401k Matching up to 4%
Paid Time Off – Ten hours per month, nine holidays annually

Member Experience:

Take incoming calls from members on various issues from billing and account inquiries, basic technical equipment and software troubleshooting and product questions.

Monitoring:

Monitors incoming alarm and maintenance signals using established protocol.
Documents events as they take place with speed and accuracy in the alarm monitoring software.

Scheduling:

Assist members in scheduling installations and service while providing legendary customer service.
Performs other job duties, as assigned.

Knowledge/Skills/Abilities:

Strong written and verbal communication skills
Must have the ability to listen effectively and respond empathetically
Strong desire to help customers
Must have the ability to maintain composure when dealing with customer escalations and emergency alarm calls
Ability to critically think, creatively problem solve and confidently act
Must posses technical aptitude and be proficient with Windows applications; must be able to navigate through multiple programs and screens efficiently
Must have strong attention to detail skills
Ability to enter data into a database efficiently and accurately
Ability to multitask while providing outstanding customer experience
Must be able to work independently and as part of a team

Education & Experience / Licenses & Certification

Minimum 1 year of experience in frontline customer sales or service
Bilingual preferred (Spanish a plus)
High school diploma or equivalent

WORKING ENVIRONMENT/ MINIMUM PHYSICAL REQUIREMENTS

Apply Today

Tow and Light Service Driver

Oakland, California

Why Work For Us?

Great Pay - Great Hourly pay with potential to make up to $1300 per month with quality and productivity incentives!
Training – You’ll attend a thorough, comprehensive, training program
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Monthly Bonuses!
Paid Time Off- Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Essential Functions

Driving and operating a service vehicle (i.e. flat tire changes, lock-out, fuel delivery services, etc.)
On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving
Leverages sales skills for offering products and services from AAA to member during service interaction
Utilizing on-board computer, radio communications, and mapping systems
Completion of daily paperwork (i.e. call-logs, battery invoices, cash receipts, etc.)

Knowledge/Skills/Abilities

Clear and proficient verbal and written communication even under pressure
Common knowledge of vehicle components and the common reasons for vehicle failure
Demonstrates problem solving and listening skills to evaluate member safety as well as the ability to discern safety issues and respond appropriately
Ability to drive a manual/automatic shift vehicle

Education & Experience/Licenses & Certification

Two (2) years of experience in a customer contact role
Education and training. I.E.: AAA Compliance Training, RPST,TSAAC, Lock-out, PSP, Battery Service Training
Vocational technical automotive training/certification or equivalent experience (preferred)
ASE (Automotive Service Excellence) certification(preferred)

Work Environment/Physical Requirements

#ERS

Apply Today

Tow and Light Service Driver

Hayward, California

Why Work For Us?

Great Pay- $21.85 hourly with the potential to make up to $1,300 per month with quality and productivity incentives!
Training – You’ll attend a thorough, comprehensive, training program
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Paid Time Off- Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Essential Functions

Driving and operating a service vehicle (i.e. flat tire changes, lock-out, fuel delivery services, etc.)
On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving
Leverages sales skills for offering products and services from AAA to member during service interaction
Utilizing on-board computer, radio communications, and mapping systems
Completion of daily paperwork (i.e. call-logs, battery invoices, cash receipts, etc.)

Knowledge/Skills/Abilities

Clear and proficient verbal and written communication even under pressure
Common knowledge of vehicle components and the common reasons for vehicle failure
Demonstrates problem solving and listening skills to evaluate member safety as well as the ability to discern safety issues and respond appropriately
Ability to drive a manual/automatic shift vehicle

Education & Experience/Licenses & Certification

Two (2) years of experience in a customer contact role
Education and training. I.E.: AAA Compliance Training, RPST,TSAAC, Lock-out, PSP, Battery Service Training
Vocational technical automotive training/certification or equivalent experience (preferred)
ASE (Automotive Service Excellence) certification(preferred)

Work Environment/Physical Requirements

#ERS

Apply Today

Tow Drivers Needed

Sacramento, California

Why Work For Us?

Great Pay- $18.50 hourly with the potential to make up to $1,300 per month with quality and productivity incentives!Training – You’ll attend a thorough, comprehensive, training program
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Monthly Bonuses!
Paid Time Off- Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Essential Functions

Driving and operating a service vehicle (i.e. flat tire changes, lock-out, fuel delivery services, etc.)
On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving
Leverages sales skills for offering products and services from AAA to member during service interaction
Utilizing on-board computer, radio communications, and mapping systems
Completion of daily paperwork (i.e. call-logs, battery invoices, cash receipts, etc.)

Knowledge/Skills/Abilities

Clear and proficient verbal and written communication even under pressure
Common knowledge of vehicle components and the common reasons for vehicle failure
Demonstrates problem solving and listening skills to evaluate member safety as well as the ability to discern safety issues and respond appropriately
Ability to drive a manual/automatic shift vehicle

Education & Experience/Licenses & Certification

Two (2) years of experience in a customer contact role
Education and training. I.E.: AAA Compliance Training, RPST,TSAAC, Lock-out, PSP, Battery Service Training
Vocational technical automotive training/certification or equivalent experience (preferred)
ASE (Automotive Service Excellence) certification(preferred)

Work Environment/Physical Requirements

#GAB

Apply Today

Inventory Specialist

Berkeley, California

Why Work For Us?

Impact. Lead the charge in mobility as a service movement and enable people’s lives to improve through the sharing economy. Leverage the best of an established 115 year-old not for profit combined with start-up speed and agility to create real and meaningful impact.
Recognition. We offer a competitive total compensation package including base salary, annual performance bonuses, benefits, and 401(k) Company match with additional discretionary contribution potential.
Lifestyle. We do honorable work, and we practice our values: humility, integrity, teamwork, and service. You’ll have the security of a larger organization but you’ll move at startup speed.

RESPONSIBILITIES/JOB DUTIES

Help build and implement new inventory management procedures, including van outfitting and inventory tracking, storage unit kit assignments, and purchasing procedures
Review parts request for Work Orders and renovation jobs, to best determine method of fulfillment; utilizing inventory stock or creating and submitting purchase orders for items not in stock or not regularly stocked
Pull items from stock and stage in proper staging area dependent on request/Job schedule, Review job parts request for items needing to be ordered; work with Home Service Associates, Team Leads and research where to best purchase items from for price and quickest availability
Stock and Expense part ordering; check stock levels of parts needing to be ordered, verify validity of Min/Max stocking levels, create and submit purchase orders, track status of fulfillment from vendors. Will Call invoicing and ordering as needed or requested by accounting
Perform cycle counts and inventory audits to maintain accuracy of on hand stock and proper stocking levels; review parts to ensure they can be used before their warranty period has passed
Process returns for items from stock that have or are getting ready to expire, items ordered for jobs that were not used, not needed, miss-ordered, damaged or not in proper working condition; work with vendors and techs to ensure proper returns are processed and RMA’s obtained
Maintain procedures and upkeep of inventory and storage units; sweep, general cleaning and assist with stock location and put away of stock and material ordered for jobs/service tickets.
Support other areas/positions as needed; receiving, driving, service, etc…

KNOWLEDGE AND SKILLS

2 -3 years’ experience warehousing and logistics (or equivalent with inventory management)
2-3 years' experience in construction, home maintenance and repair, or a related field (Preferred)

EDUCATION, KNOWLEDGE, SKILLS, COMPETENCIES, CERTIFICATIONS/LICENSES

• High School diploma or GED (Preferred)

• Basic computer knowledge and understanding

• Will need to pass a forklift certification class and on hand testing

• MS office; Excel, Outlook, Word knowledge

• Exceptional customer service skills

• Documentation skills

• Organization

• Supply Management

• Verbal and written communication skills

• Ability to work in a team environment and participate as an active team member

• Ability to learn at a fast pace

• Quality Control

WORKING ENVIRONMENT/ MINIMUM PHYSICAL REQUIREMENTS

Physical requirements; standing, sitting, bending and lifting, need to be able to lift and carry 25 pounds (up to 50 pounds), Long periods looking at a computer screen.

#OLG_RX

Apply Today

L&D Facilitator

Tempe, Arizona

At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work.

Essential Functions

Provide instructional expertise and recommendations to support creative, innovative, and scalable programs for all levels using adult learning theories and methodologies (such as ADDIE, and AGILE).
Facilitate engaging instructor-led experiences effectively across a range of learners and content, and coach learners on performance and knowledge needed to perform on the job.
Ability to modify class facilitation in support of new programs as our dynamic internal/customer landscape and teams evolve.
Coordinate with the SMEs, leaders and project managers throughout projects (i.e., initial planning, content brainstorming sessions, development and delivery) to meet goals and performance objectives.
Modify course content outlines in collaboration with designated SMEs to ensure deliverables meet training and learning strategies.
Gather data on training needs and learning interventions to integrate into the design/delivery of training materials and programs.
Identify innovative ways for training projects, content and delivery to be updated or improved.

Knowledge and Skills

kills in adult learning theory, facilitation and instructional design theory needed to modify instructional materials and ensure effective delivery
Ability to deliver effective training workshops through a variety of methods to meet learners needs.
Ability to identify implementation gaps and provide suggestions to improve content and delivery.
Ability to manage multiple task assignments simultaneously, work effectively in an environment that is constantly changing and evolving to bring about change.
Ability to communicate through verbal and written means with individuals, small groups and in front of large audiences at all levels of the organization.
Ability to ask appropriate questions, probe for understanding, and work in collaboration with others to achieve desired results.
Ability to learn and become proficient in use of company's Learning Management System (LMS).
Knowledge of implementation objectives, project plan, and one's role within a project; participates in the implementation of a project; provides timely, thorough, and concise updates for area of responsibility; identifies areas of risk and properly communicates them to the project manager.
Knowledge of a variety of instructional media including instructor-led, online, and virtual instructor-led training.
Ability to communicate with a variety of audiences and engage and influence stakeholders
Proficiency with Google Apps, Microsoft Office Suite, and MS PowerPoint

Preferred Job Requirements

Facilitation - To make plans or arrangements; make something possible through preparation and planning. The act of helping other people to deal with a process or reach an agreement or solution without getting directly involved in the process, discussion, etc. (Advanced)
Instructional Design - Adept at systematic development of instructional specifications using learning and instructional theory to ensure the quality of instruction. Analyzes learning needs and goals and the development of a delivery system to meet those needs. (Intermediate)
Communication - Ability to convey information to another effectively and efficiently. Business managers with good verbal, non verbal and written communication skills help facilitate the sharing of information between people within a company for its commercial benefit. (Advanced)
Presentation - Delivering effective and engaging presentations to a variety of audiences. Ability to persuasively get a message across to the listeners (Advanced)
Listening - Understands, receives, and interprets content and relational messages. Responds with verbal and nonverbal feedback. (Advanced)
Experience with learning management systems and software a plus
Experience with multimedia and web design technologies including video conferencing/webinar technologies a plus
Formal Training Design certification or education (i.e. CPLP, Instructional Design Certification) a plus

Education and Experience Requirements

Bachelors Degree
2-4 years of Training experience/background (required)
Experience in operations, insurance, travel or emergency road service/dispatch business a plus (preferred)

Work Environment/Physical Requirements

Works in an office environment, conference facility environment or automotive servicing or repair facility environment facilitating training classes which will include standing for extended periods of time. Will travel by car, plane or other form of transportation to execute training, attend business meetings or conferences. Approximately 50-80 percent of the time spent on the job will be dedicated to in class or virtual training sessions and will involve the use of a personal computer. Must have the ability to lift and carry training equipment and materials, up to 30 pounds. A facilitator aligned to Road Service technician training must be capable of performing course hands on activities (e.g. vehicle roll overs, tire changes)

#OLG_RX

#LI-OH1

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Technical Support Specialist

Tempe, Arizona

WHY WORK FOR US?

Excellent Pay - $19.50 per hour - Technical Support Specialist I
$21.50 per hour! - Technical Support Specialist II
Career Growth - We offer a leadership development program preparing you for a leadership role within 12 months.
Training – You’ll attend a thorough, comprehensive 2 week training program
Benefits – Medical, Dental, Vision, wellness program and more!
Retirement - 401k Matching up to 4%
Paid Time Off – Ten hours per month, nine holidays annually

RESPONSIBILITIES/JOB DUTIES
Remote troubleshooting:

Ability to research, respond, and resolve customer technical issues related to alarm panels, cameras, and z-wave devices
Contacts customers (inbound and outbound) regarding troubleshooting issues/requests
Uses online resources, websites, computer and web based downloading programs
Tests with customer, verify codes signals are received and working properly
Submit service tickets as needed for onsite service
Document interactions with customers including a summary of the call and any resolution notes
Answer calls in the customer support queue when call volume dictates
Collect customer payments
Answer basic billing questions
Provide general customer account support

Additional Tasks

Actively participates in team meetings.
Completes assigned tasks in a timely fashion.

KNOWLEDGE AND SKILLS

Demonstrate effective and accurate verbal and written communication with customers, technicians, department personnel and other Team Members.
Ability to interact with customers and field technical staff via phone, email and chat.
Accepts assignments with an open, cooperative, positive team oriented attitude.
Demonstrates the ability to multi task.
Basic working knowledge of Word and Excel.

EDUCATION, KNOWLEDGE, SKILLS, COMPETENCIES, CERTIFICATIONS/LICENSES

High School Diploma; or equivalent combination of education and experience.
Six months or more of technical support or helpdesk experience (preferred).
Call center or customer facing experience (preferred).
Bilingual (preferred).
Exercise independent judgment, resourcefulness, and effective problem solving techniques.
Minimum 30 WPM typing skills
Strong communication skills

WORKING ENVIRONMENT/ MINIMUM PHYSICAL REQUIREMENTS
This position is an office position where 98% of the time is spent sitting at a desk completing work using a computer monitor.

Apply Today

Home Security Installation Technician

Salt Lake City, Utah

Why work for us?

Job Stability - Career Growth
Benefits – Medical, Dental, Vision, and more!
401k Matching – $1 for $1 company match up to 4% of pay
Paid Time Off – Accrual of 3 weeks PTO and nine holidays annually

ESSENTIAL FUNCTIONS:

Perform diagnostic evaluation of system issues and perform troubleshooting and repairs on low voltage security and home automation systems including cameras, thermostats, locks and more.
Install or upgrade new low voltage security and home automation systems inclusive of cameras, thermostats, door locks and more.
Must be flexible with schedule, shift will be Tuesday through Saturday.

KNOWLEDGE AND SKILLS:

Low voltage industry experience
Two or more years in a customer service industry role
Strong customer service communication and conflict resolution skills
Strong written and verbal communication skills
Previous experience with both hand and power tools (desired)
Some sales experience (desired)

EDUCATION, KNOWLEDGE, SKILLS, COMPETENCIES, CERTIFICATIONS/LICENSES:

High School Diploma or GED equivalent (required)
Must qualify for applicable licenses / certificates
The ability to use hand tools, laptop, and tablet (required)

#SAFE

Apply Today

Smart Home Security Technician

Tempe, Arizona

ESSENTIAL FUNCTIONS:

Perform diagnostic evaluation of system issues and perform troubleshooting and repairs on low voltage security and home automation systems including cameras, thermostats, locks and more.
Install or upgrade new low voltage security and home automation systems inclusive of cameras, thermostats, door locks and more.
Must be flexible with schedule, shift may include Saturdays.

Why work for us?

Job Stability - Career Growth
Benefits – Medical, Dental, Vision, and more!
401k Matching – $1 for $1 company match up to 4% of pay
Paid Time Off – Accrual of 3 weeks PTO and nine holidays annually

KNOWLEDGE AND SKILLS:

Low voltage industry experience
Two or more years in a customer service industry role
Strong customer service communication and conflict resolution skills
Strong written and verbal communication skills
Previous experience with both hand and power tools (desired)
Some sales experience (desired)

EDUCATION, KNOWLEDGE, SKILLS, COMPETENCIES, CERTIFICATIONS/LICENSES:

High School Diploma or GED equivalent (required)
Must qualify for applicable licenses / certificates
The ability to use hand tools, laptop, and tablet (required)

#SAFE

Apply Today

Sales Representative

Tempe, Arizona

Why work for us?

Great Pay- $16 hourly plus uncapped commission and a opportunity to earn $10,000 fast start bonus within the first 6 months
Benefits – Medical, Dental, Vision, and more!
401k Matching – $1 for $1 company match up to 4% of pay
Paid Time Off – Accrual of 3 weeks PTO and nine holidays annually
Career Growth – Move up your career, internal candidates receive top priority
Collaborative Environment- We value your contributions to providing exceptional services to our Members

Summary:

Job Duties:

Utilize a consistent contact attempt process via phone and e-mail to nurture, qualify and sell prospects generated by marketing campaigns and ‘cold-calling’ in a production focused environment
Prospect, educate and qualify leads to create sales-ready opportunities
Effectively communicate A3SH’s solutions and value propositions to prospects who may yet be unfamiliar with them leading to demand for A3SH’s ’s solutions
Manage your pipeline with precision, and consistently develop strategies to grow your business
Follow the established sales process and consistently using Salesforce.com to document prospect interactions – ensuring efficient lead management
Consistently monitor market trends and educate yourself on industry best practices to offer valuable perspective to your clients

Knowledge/Skills/Abilities:

Ability to build and maintain lasting relationships with customers
Exceptional verbal communication and presentation skills
Understanding and experience in professional selling processes
Genuine passion for the sales discipline and for helping clients succeed
Ability and desire to thrive in a fast moving, ever-evolving environment
Ability to perform basic calculations and mathematical figures
Bilingual- Spanish preferred
Minimum of two years' direct work experience in inside or outside sales capacity preferred
Demonstrated success in qualifying opportunities involving multiple decision makers
Demonstrated ability to convert prospects and close deals and achieve sales quotas
Experience with customer relationship management software
Saturday and Sunday hours on a rotation basis is required

#IA

Apply Today

Smart Home Specialist, Technical Support Team Lead

Tempe, Arizona

RESPONSIBILITIES/JOB DUTIES

This position acts as the first level of management to team members. Create and foster a positive working environment by motivating and driving team member’s performance. Takes accountability for self and team and is receptive to feedback in order to minimize errors and improve the quality of work.

OPERATIONS

Oversee operations of Internal teams checking for compliance and quality customer experience

Serve as a point of escalation for internal member calls

Leverage operational data and metrics to monitor the effectiveness of your team

Research acts as consultant with business partners to identify business improvement opportunities

Facilitate the execution of new process to improve efficiencies with the organization

STRATEGY DEVELOPMENT

Acts as a business lead for thoughts leadership, solution idealization, and business case development

Develop recommend and present strategies to leadership that continually innovate and improve our business performance

Secures necessary internal resources to support delivery of an approved business case

PROJECT MANAGEMENT

Works with the team to ensure resource plans, milestones, tracking metrics, and successfully measures are achieved

Completes special projects and assigned

Identifies future initiatives to improve our business functionality

Knowledge and Skills

Past success in a fast-paced continually evolving environment using proven time management skills, prioritization skills, and working with a strong sense of urgency

Problem solve to drive results

Strong analytical skills both in quality and quantitative

A strong problem solver with ability to handle multiple activities

Strong written and oral communication skills

EDUCATION

High school Diploma or equivalent

Bachelor’s Degree preferred

6 month experience or more in a customer service role

Leadership experience preferred

Apply Today

Life Insurance Agent

Mesa, Arizona

Essential Functions

Maximizes life insurance market penetration with current members and property/casualty insureds and stays vigilant for new sales opportunities. Maintains high quality production and persistency standards to assure profitable growth. Identifies and develops sales opportunities within the community. Follows company approved sales process in the completion of required financial, activity and sales reporting.
Provides life sales support and training on lead development and identification for the frontline employees, Insurance Sales Agents (P/C) and other staff who come in contact with members/ insureds. Establishes and maintains strong working relationships with front line employees, Sales Agents and the branch management team. Notifies Agents in a timely manner of result with referred lead. Provides leads from life insureds and other calls to Sales Agents for other products/services, i.e., membership, auto/homeowners and travel insurance.
Stays well-informed of changes and developments in policy and/or external practices. Attends meetings to obtain information, provide input, keep lines of communication open, stay updated and offer sales ideas when appropriate. Keeps current in industry; maintains continuing education for licensure.
Develops annual business plan with input and involvement from the Life Sales Manager to meet goals and determine responsibilities, including new business life sales, quality standards, as well as building outstanding customer relationships. Reviews plan objectives and reassesses strategies to align performance relative to annual sales goals.
Ensures compliance with NCNU and AAA Life and regulations, as well as external regulations

Knowledge/Skills/Abilities

Strong interpersonal, presentation and communication skills needed to interact with staff, members and insureds effectively
Ability to cultivate relationships with peers and staff; educates staff to make referrals to Life Insurance
Agents
Computer skills in basic software applications, and navigating business applications specific to life insurance
Demonstrated skills in selling life insurance and annuities; Skills to develop, track and effectively follow up on leads (preferred)
Strong knowledge in sales techniques, life product line illustrations, features and benefits (preferred)
Demonstrated skills in prospecting and lead generation abilities (preferred)
Bilingual communication skills (preferred)

Education & Experience/Licenses & Certification

High School Diploma or GED
Valid Automobile Operator's License
Active State Resident Life Insurance License
Bachelor's degree in related area or an equivalent combination of education and experience
(preferred)
1+ years experience in Life Insurance and/or Annuity Sales (preferred)
CLU, ChFC and/or LUTCF Designations (preferred)

Work Environment/Physical Requirements

#LIFE

Apply Today

Forecasting and Scheduling Coordinator, Senior

Phoenix, Arizona

Why Work For Us?

Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Summary:

As part of the AAA NCNU workforce management team the Forecasting Scheduling and Reports Analyst will manage the overall scheduling and capacity planning of our Member Services Center.

Essential Functions

Serves as WFM technology Subject Matter Expert.
Partners with senior Operations leadership in developing financial and high level models and applies mathematical modeling expertise and statistical analysis to design and create reports.
Experience in large volume contact center scheduling for 500+ agents.
Strong focus on utilizing IEX for what-if scenario & on-boarding analysis, Troubleshoot IEX issues, open support desk tickets
Generate Ad-Hoc operational reports as needed as well as Ad-Hoc requests and other projects as assigned by manager
Generates and maintains short term/long term forecasts for call volume, average handle times, headcount, and other business requirements. Analyzes contact center trends, including call volumes and call patterns, to forecast workload needed to support various channels thereby ensuring member service needs are met
Compile, track, and analyze inbound/outbound workload drivers, integrating into model to improve forecast accuracy and understand impacts from various business strategies
Perform annual, quarterly, monthly, and weekly audits of statistical data to determine trending and staffing requirements
Expert level understanding of Contact Volume Forecasting and trending, including time series analysis, regression analysis and Erlang C Call Volume predictive modeling.
Must be able to respond quickly and intelligently in a fast paced environment, making accurate decisions under pressure.
Advanced relationship building and collaboration skills. Must have the ability to collaborate with key Operations stakeholders on critical staffing and scheduling issues and gain consensus and identify solutions.
Excellent written and oral communication skills required to interact with all levels of management and client representatives.
Ability to work independently with minimal supervision, meeting multiple deadlines in a high pressure environment.

Knowledge/Skills/Abilities

Strong knowledge in automatic call distribution (ACD) technology
Advanced computer skills to include IEX Total View software or similar (required), Avaya CMS Platform or similar (required) and advanced aptitude in MS Access and Excel (required)
Detailed understanding of ACD management and administration practices, contact flow management and contact center technologies

Education & Experience / Licenses & Certification

Bachelor’s degree in Finance, Mathematics, Statistics or Information Technology strongly desired
High School Diploma, GED or equivalent required.
7 years of related forecasting, scheduling, real-time and technical experience in a contact center
Advanced knowledge of call center management and various forecasting/scheduling/real-time software
5+ years’ experience demonstrated application of mathematical and analytical skills to identify and/or resolve business issues
Experience within a complex call center environment preferred

Apply Today

General Service Technician

Santa Rosa, California

Why Work With Us:

Exceptional benefits within 30 days of hire, with employer contribution to medical/Dental/Vision premiums
401K Matching $1 to $1 up to 6% annually
15 Paid Days off (20 days after 1 year) + paid holidays, some Saturdays and no Sundays
Opportunities for growth
Tuition reimbursement for automotive education and ASE Certifications
Clean well equipped shops with state of the art equipment and consistent car count
A free AAA Membership and numerous employee discounts

Job Responsibilities:

Performs oil changes and lubrication service for member and nonmember vehicles.
Performs tire repairs and installation service for member and nonmember vehicles.
Performs other minor repairs as assigned by Lead Tech or Service Advisor, according to their abilities.
Assist upper level technicians as needed and for experience.
Test drives vehicles when practical for any/all performance or drivability concerns before performing work
- Exception: when unsafe or vehicle not drivable
- Retest drives after repairs completed to verify that repair solved defined problems
Maintains clean and safe work environment; cleans spills and debris immediately to reduce hazards
Maintain company provided equipment and machinery
Follows company and industry safety rules and regulations
Reports all unsafe conditions to supervisor including but not limited to lifts, overhead doors, and equipment
Attends all required training, seeks additional training to maintain and increase effectiveness
Keeps up to date on industry trends and repair procedures.
Attends and successfully completes at least 12 hours of continuing auto repair training per year sponsored and/or provided by the club.
Maintains customer vehicles in regard to cleanliness and does not tune or otherwise adjust any controls within the vehicle.
Verifies as soon as practicable that parts ordered for the vehicle assigned to them are correct.
Performs all repairs according to MAP (Motorist Assurance Program), OEM (Original Equipment Manufacturers) or accepted industry standard.
Performs digital inspection and documents to their full potential. Notates all pertinent information into the shop inspection or management system, attaches all photos or videos to illustrate repairs or needs to the inspection.
Assures all comeback related repairs are prioritized as directed by manager or lead.
Communicates effectively as necessary with manager, service advisors and other technicians to contribute to the overall performance of the location
Responsible for the safety and accuracy of all repairs made and or systems inspected to assure vehicle is as safe or more safe condition as was prior to work commencing
Performs other related duties as assigned.
Note: May require travel to different locations on an as needed basis

Knowledge/Skills/Abilities

Effective verbal and written communication skills in the language(s) required for the role, as justified for business necessity
Effective organization, interpersonal and negotiation skills
Ability to work scheduled hours as necessitated by business need
Math and computer skills with experience using software applications including word processing, spreadsheets, browsers, and email
Member service focus
Automotive/mechanical background
Ability to drive vehicles equipped with manual transmission
Knowledge of equipment/tool operation and diagnostic/repair procedures
Maintains 20% productivity measured by hours worked/hours flagged

Education & Experience/ Licenses & Certifications

High School diploma or equivalent certification (GED)
Valid driver license and acceptable driving record
Six months experience in general repair, lube services and or tire shop

Work Environment/Physical Requirements

Ability to lift and or carry up to 50lbs
Standing, bending, kneeling, pushing, reaching, lifting, climbing ladders
Exposure to loud noises

Apply Today

Insurance Associate - Must Live in Arizona

Phoenix, Arizona

MUST LIVE IN ARIZONA

Being a Sales and Service Hero takes great willpower, hard work, and a commitment to meeting Member needs while ensuring regulatory compliance.

Essential Functions:

Enjoy making a high volume of outbound calls and emails to prospects that have expressed an interest online (internet leads) in receiving a quote from AAA
Proactively follow up on new insurance and roadside assistance sales, as well as marketing lists
Use sales techniques and product knowledge to identify customer-specific needs, including conducting insurance reviews to identify a range of suitable products
Leverage tools and underwriting guidelines to assess risks and ensure compliance when recommending products and coverage needs
Consistently meet or exceed all sales expectations and effectively overcome objections to close the sale and tracks all leads, including following up, to close assigned leads
Provides a sales experience that enhances the Member’s affinity to the AAA brand and results in greater Member satisfaction and loyalty
High school diploma or GED required, with 1 to 3 years of sales experience in the Insurance industry and/or call center preferred.
Ability to acquire the active and unrestricted state issued license(s) required to place property and casualty insurance within thirty (30) calendar days of hire. Active P&C resident license(s) preferred.
Be reliable to work a schedule that may include weekends/holidays and adhere to your assigned work schedule
Enjoy working from home and have a dedicated work space free of distractions/noise that includes a desk, chair, etc, along with the ability to hardwire your internet connection

What We Offer:

Training - You will receive virtual paid training that will set you up for success.
Licensing Assistance - AAA will assist with the cost of licensing
Compensation - Generous commission structure with the ability to earn commissions on every policy and product sales. (Agent average earnings $78,000)
Work from Home - We provide you with a computer, monitor, headset, and leads.
Schedule - We are open 7 days a week (including weekends and holidays) and offer several schedule options.
Paid Time Off - Accrue 5.2 hours of Paid Time Off every pay period during your first 12 months - that’s 17 days in your first year!
Volunteer Time - We know Heroes like to give back to their communities; we grant 24 hours of Paid Volunteer Time every year!
Benefits - For eligible Team Members, Medical, Dental, Vision, Life Insurance, Tuition Reimbursement, Employee Assistance Program and more!
401K - Dollar for dollar company match up to 6% of employee contributions.

Work Environment/Physical Requirements:

Works in an office environment sitting at a desk, table or computer workstation for extended periods of time. May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 100 percent of the time spent on the job involves the use of a personal computer.

#JOR_RX

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Insurance Sales Agent

Sparks, Nevada

Why work for us?

Compensation – Generous base plus commission pay structure with the ability to earn commission on every policy
Licensing Assistance – AAA will reimburse a portion of the costs of licensure
No Overhead Costs – W-2 structure with dedication space in a AAA NCNU branch.
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay.
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

Summary:

Sales Agents serve our Members by selling Property & Casualty and Roadside Assistance insurance that meets the Member’s needs.

Essential Functions

Uses sales techniques and product knowledge to identify customer-specific needs to generate new sales, retain existing insured’s and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.
Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Associate’s manager.
Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.
Consistently provides all Members with a sales and service experience that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.
Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.
Responds to customer inquiries and requests relating to insurance products and membership.
Researches and resolves customer service issues. Often assists the insured in initiating the first notice of loss on claims.

Education & Experience/Licenses & Certifications

High school diploma or GED required. Bachelor's degree in a relevant field preferred.
2 to 4 years of sales experience preferred.
Currently possesses, or has the ability to acquire unrestricted state issued license(s) required to place property and casualty insurance within twenty-one (21) calendar days of start date. Depending on start date, active property and casualty license(s) may be required.

Work Environment/Physical Requirements

#IA

Apply Today

Insurance Sales Agent

Bozeman, Montana

Why work for us?

Compensation – Generous base ($15.39 hourly base) plus commission pay structure with the ability to earn commission on every policy
Licensing Assistance – AAA will reimburse a portion of the costs of licensure
No Overhead Costs – W-2 structure with dedication space in a AAA NCNU branch.
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay.
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

Summary:

Sales Agents serve our Members by selling Property & Casualty and Roadside Assistance insurance that meets the Member’s needs.

Essential Functions

Uses sales techniques and product knowledge to identify customer-specific needs to generate new sales, retain existing insured’s and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.
Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Associate’s manager.
Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.
Consistently provides all Members with a sales and service experience that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.
Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.
Responds to customer inquiries and requests relating to insurance products and membership.
Researches and resolves customer service issues. Often assists the insured in initiating the first notice of loss on claims.

Education & Experience/Licenses & Certification

High school diploma or GED required. Bachelor's degree in a relevant field preferred.
2 to 4 years of sales experience preferred.
Currently possesses, or has the ability to acquire unrestricted state issued license(s) required to place property and casualty insurance within twenty-one (21) calendar days of start date. Depending on start date, active property and casualty license(s) may be required.

Work Environment/Physical Requirements

#IA

Apply Today

Intern (part-time): Visual Design

Berkeley, California

Summary - Visual Design Intern

We are seeking a visual design intern to collaborate on our internal studio team at A3Ventures, the innovation lab of AAA of Northern California, Nevada and Utah. Our projects support GIG Car Share, AAA Identity Champion, AAA House Manager, AAA Smart Home, and numerous R&D programs. These ventures are all new ways that AAA NCNU is seeking to create new value for its more than 6 million Members.

You will work on marketing campaigns, concepts and materials in digital, social and print media. We are looking for someone highly creative, passionate about design, organized and with a sharp eye for details. The ideal candidate will be a self-starter with a willingness to both collaborate and learn.

The visual design intern will be an energetic and innovative creative problem solver who enjoys challenges. They must be able to balance creative concepting with asset production, able to work under tight deadlines as both an individual contributor and a team player, ready to work collaboratively with the creative team and digital marketing team to support a wide range of assignments.

This is a part-time (20 hours per week) and temporary intern position.

Please include link to online portfolio with your online application or on your resume when applying.

Essential Duties and Responsibilities

Work collaboratively with marketing and creative team members to design and execute digital, social and print projects
Understand and interpret existing design solutions, apply AAA brand standards to formulate new and exciting work
Must be proactive in managing workload and getting information and assets necessary to successfully deliver high quality work
Work with design leads to execute high-quality, imaginative and on brand work

Organize and maintains digital files and other assets created and used by the creative team

Qualifications:

Strong design, conceptual and executional skills
Enthusiastic and energetic work ethic
Excellent online portfolio that includes examples of digital & print design, typography and conceptual work.
Illustration, photography, video and content creation skills a plus
Excellent organization skills: self-directed and capable of working effectively in a fast paced environment while juggling multiple projects and adhering to tight and demanding deadlines
Be highly proficient in Adobe Creative Suite and emerging platforms. Proficiency in Figma, Hubspot a plus, along with curiosity and willingness to learn new tools.
During Covid disruption, be able to work offsite with hardware and software we will provide. As work rhythms and locations start returning to normal, be able to work in person in our office in Berkeley, CA.

Apply Today

Long Haul Driver

Sacramento, California

Essential Functions
● Driving and operating a service vehicle (i.e. loading/towing vehicles, flat tire changes, lock-out, fuel delivery services, etc.)
● On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving
● Utilizing on-board computer, radio communications, and mapping systems
● Completion of daily paperwork (i.e. call-logs, battery invoices, cash receipts, etc.)
● Inspecting and submitting maintenance reports of company vehicles for safe and efficient operation
● Education and training. I.E.: AAA Compliance Training, RPST,TSAAC, Lock-out, PSP, Battery Service Training

Knowledge/Skills/Abilities
● Ability to learn new skills through training
● Ability to drive a manual/automatic shift vehicle
● Ability to ride a bicycle at a skilled level.
● Customer service skills and the ability to interact with a wide-range of people
● Basic math skills
● Ability to communicate effectively and a strong command of the English language
● Basic automotive knowledge
● Basic computer knowledge
● Bilingual communication skills

Education & Experience / Licenses & Certification
• High School Diploma or GED equivalent
• 6 – 7 years Experience operating a motor vehicle with a valid driver's license
• Vocational technical automotive training/certification or equivalent experience (preferred)
• ASE (Automotive Service Excellence) certification(preferred)
Work Environment/Physical Requirements
Works outdoors at vehicle sites when servicing vehicles. Lifting and carrying tires and parts, weighing up to 50 pounds, several times a day;
bending, kneeling and stooping as required for service calls. Works in all weather and all traffic conditions. Vehicle recovery sites may be
wet, messy and hazardous.

Apply Today

Licensed Insurance Agent

Phoenix, Arizona

MUST LIVE IN ARIZONA

Being a Sales and Service Hero takes great willpower, hard work, and a commitment to meeting Member needs while ensuring regulatory compliance.

Essential Functions:

Enjoy making a high volume of outbound calls and emails to prospects that have expressed an interest online (internet leads) in receiving a quote from AAA
Proactively follow up on new insurance and roadside assistance sales, as well as marketing lists
Use sales techniques and product knowledge to identify customer-specific needs, including conducting insurance reviews to identify a range of suitable products
Leverage tools and underwriting guidelines to assess risks and ensure compliance when recommending products and coverage needs
Consistently meet or exceed all sales expectations and effectively overcome objections to close the sale and tracks all leads, including following up, to close assigned leads
Provides a sales experience that enhances the Member’s affinity to the AAA brand and results in greater Member satisfaction and loyalty
High school diploma or GED required, with 1 to 3 years of sales experience in the Insurance industry and/or call center preferred.
Ability to acquire the active and unrestricted state issued license(s) required to place property and casualty insurance within thirty (30) calendar days of hire. Active P&C resident license(s) preferred.
Be reliable to work a schedule that may include weekends/holidays and adhere to your assigned work schedule
Enjoy working from home and have a dedicated work space free of distractions/noise that includes a desk, chair, etc, along with the ability to hardwire your internet connection

What We Offer:

Training - You will receive virtual paid training that will set you up for success.
Licensing Assistance - AAA will assist with the cost of licensing
Compensation - Generous commission structure with the ability to earn commissions on every policy and product sales. (Agent average earnings $78,000)
Work from Home - We provide you with a computer, monitor, headset, and leads.
Schedule - We are open 7 days a week (including weekends and holidays) and offer several schedule options.
Paid Time Off - Accrue 5.2 hours of Paid Time Off every pay period during your first 12 months - that’s 17 days in your first year!
Volunteer Time - We know Heroes like to give back to their communities; we grant 24 hours of Paid Volunteer Time every year!
Benefits - For eligible Team Members, Medical, Dental, Vision, Life Insurance, Tuition Reimbursement, Employee Assistance Program and more!
401K - Dollar for dollar company match up to 6% of employee contributions.

Work Environment/Physical Requirements:

Works in an office environment sitting at a desk, table or computer workstation for extended periods of time. May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 100 percent of the time spent on the job involves the use of a personal computer.

#IA

Apply Today

Member Experience Associate

Missoula, Montana

Why Work For Us?

Great Pay – Paid training and competitive hourly base + incentives.
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay.
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

Summary:

Essential Functions

Performs routine sales, service and operational functions for AAA Members including; DMV, cashiering, auto travel, notary and insurance sales support, with expectations for maintaining required standards, policies and procedures.
Understands and actively promotes products and services to achieve individual goals in support of meeting organization goals and objectives.
Overcomes obstacles that create barriers to Team Member or branch efforts and identifies process improvement opportunities and proposes solutions.
Acts as an agent for change while promoting AAA’s guiding principles and core values.

Knowledge/Skills/Abilities

Demonstrates sales and service skills. Able to effectively interact, face-to-face, with new, prospective and existing Members.
Accuracy and comfort handling money, making change, balancing cash drawer.
Good computer skills, proficient in both reading and basic arithmetic.
Good written and verbal communication skills in person and over the phone.
Ability to multitask in response to requests, requirements and Member/Team Member expectations. Ability to accept feedback and correct course as necessary.

Education & Experience / Licenses & Certification

High school diploma or GED required.
Two years sales or customer service experience.
Experience working with sales and service standards and goals.
Current & valid Driver's License with clean history may be required.
Bonding and fingerprinting may be required.
P&C Licensing may be required.

Work Environment/Physical Requirements

Works in a variety of office environments where standing, walking or sitting at a desk, table or computer workstation may be required for extended periods of time.
May travel by car, plane or other form of transportation to attend business meetings or conferences.
May be required to work in one or more locations in a defined service area. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

#MEA

Apply Today

Insurance Sales Agent

Chandler, Arizona

Why work for us?

Compensation – Generous base plus commission pay structure with the ability to earn commission on every policy
Licensing Assistance – AAA will reimburse a portion of the costs of licensure
No Overhead Costs – W-2 structure with dedication space in a AAA NCNU branch.
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay.
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

Summary:

Sales Agents serve our Members by selling Property & Casualty and Roadside Assistance insurance that meets the Member’s needs.

Essential Functions

Uses sales techniques and product knowledge to identify customer-specific needs to generate new sales, retain existing insured’s and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.
Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Associate’s manager.
Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.
Consistently provides all Members with a sales and service experience that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.
Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.
Responds to customer inquiries and requests relating to insurance products and membership.
Researches and resolves customer service issues. Often assists the insured in initiating the first notice of loss on claims.

Education & Experience/Licenses & Certifications

High school diploma or GED required. Bachelor's degree in a relevant field preferred.
2 to 4 years of sales experience preferred.
Currently possesses, or has the ability to acquire unrestricted state issued license(s) required to place property and casualty insurance within twenty-one (21) calendar days of start date. Depending on start date, active property and casualty license(s) may be required.

Work Environment/Physical Requirements

#IA

Apply Today

AAA Tow Truck Driver

Tucson, Arizona

At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Why work for us?

Great Pay – $16.15/hour
Bonus- Generous Monthly Incentive bonus
Training – You’ll attend a thorough, comprehensive, training program
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Paid Time Off – Ten hours per month, ten holidays annually, and 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members
Advance opportunities and more!

What our Roadside Service Technicians do:

Driving and operating a service vehicle (i.e. loading/towing vehicles, flat tire changes, lock-out, fuel delivery services, etc.)
On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving
Utilizing on-board computer, radio communications, and mapping systems
Completion of daily paperwork (i.e. call-logs, battery invoices, cash receipts, etc.)
Inspecting and submitting maintenance reports of company vehicles for safe and efficient operation
Education and training. I.E.: AAA Compliance Training, RPST,TSAAC, Lock-out, PSP, Battery Service Training

Education & Experience/Licenses & Certification

Must be at least 21 years of age to operate AAA vehicles
Must have open shift availability
Ability to drive a manual/automatic shift vehicle
Customer service skills and the ability to interact with a wide-range of people
Basic math skills
Basic automotive/mechanic knowledge and experience operating a motor vehicle with a valid driver’s license
Basic computer knowledge

Work Environment/Physical Requirements:

Service Providers are required to provide a photograph for identification purposes. If needed for identification purposes, a photograph may be obtained after an offer of employment is made and accepted.

**Please note that you will be asked to complete a candidate assessment following your application, via email. Your application will not be considered until the assessment has been completed.**

Apply Today

AAA Sales Agent

Bozeman, Montana

Why work for us?

Compensation – Generous base ($15.39 hourly base) plus commission pay structure with the ability to earn commission on every policy
Licensing Assistance – AAA will reimburse a portion of the costs of licensure
No Overhead Costs – W-2 structure with dedication space in a AAA NCNU branch.
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay.
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

Summary:

Sales Agents serve our Members by selling Property & Casualty and Roadside Assistance insurance that meets the Member’s needs.

Essential Functions

Uses sales techniques and product knowledge to identify customer-specific needs to generate new sales, retain existing insured’s and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.
Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Associate’s manager.
Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.
Consistently provides all Members with a sales and service experience that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.
Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.
Responds to customer inquiries and requests relating to insurance products and membership.
Researches and resolves customer service issues. Often assists the insured in initiating the first notice of loss on claims.

Education & Experience/Licenses & Certification

High school diploma or GED required. Bachelor's degree in a relevant field preferred.
2 to 4 years of sales experience preferred.
Currently possesses, or has the ability to acquire unrestricted state issued license(s) required to place property and casualty insurance within twenty-one (21) calendar days of start date. Depending on start date, active property and casualty license(s) may be required.

Work Environment/Physical Requirements

#MOR

Apply Today

Accounting Service Associate

Phoenix, Arizona

Why Work For Us?

Great Pay - with the opportunity for increases when performance skill blocks are achieved
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Summary:

Essential Functions:

Identifies items for adjustments, provides data for the verification of internal consistency, completeness and mathematical accuracy of moderately complex account documents; makes adjustments as needed.
Processes corrections and cancellations within system application and ensures proper authorization.
Receives, logs and posts financial data to manual and computerized systems. Ensures revenues/payments are accounted for and posted according to established internal procedures and customer policy.
Researches and resolves any issues with discrepancies in payments, follows up on delinquent transactions.
Provides information to internal or external contacts on financial activities and records of moderate complexity.
Assures documents being processed are included in the appropriate accounting period or batch cycle.
Analyzes and audits various accounts of moderate complexity and volume.

Knowledge/Skills/Abilities:

Strong organizational skills to handle multiple priorities, while maintaining attention to detail
Knowledge of business, accounting or commercial protocols and procedures
Interpersonal skills and ability to interact with others in a professional and diplomatic manner, both verbally and in writing
Sound mathematical and analytical skills
PC skills including knowledge of spreadsheet and word processing applications

Education & Experience / Licenses & Certification:

1-3 years relevant experience and training
2-4 years previous relevant work experience
High school diploma or GED
Associate or Bachelor's degree in related area (preferred)

Apply Today

Insurance Sales Agent

Peoria, Arizona

Why work for us?

Compensation – Generous base plus commission pay structure with the ability to earn commission on every policy
Licensing Assistance – AAA will reimburse a portion of the costs of licensure
No Overhead Costs – W-2 structure with dedication space in a AAA Arizona branch.
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay.
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

Summary:

Sales Agents serve our Members by selling Property & Casualty and Roadside Assistance insurance that meets the Member’s needs.

Essential Functions

Uses sales techniques and product knowledge to identify customer-specific needs to generate new sales, retain existing insured’s and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.
Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Associate’s manager.
Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.
Consistently provides all Members with a sales and service experience that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.
Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.
Responds to customer inquiries and requests relating to insurance products and membership.
Researches and resolves customer service issues. Often assists the insured in initiating the first notice of loss on claims.

Education & Experience/Licenses & Certifications

High school diploma or GED required. Bachelor's degree in a relevant field preferred.
2 to 4 years of sales experience preferred.
Currently possesses, or has the ability to acquire unrestricted state issued license(s) required to place property and casualty insurance within twenty-one (21) calendar days of start date. Depending on start date, active property and casualty license(s) may be required.

Work Environment/Physical Requirements

#IA

Apply Today

Sales Tax Accounting Analyst

Walnut Creek, California

Why Work For Us?

Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Job Summary:

Our Sales Tax Accounting Analyst is responsible for sales tax compliance and return preparation, including applicable research related to specific sales tax compliance issues.

Essential Duties

Prepare monthly, quarterly and annual sales tax returns and ensure all sales tax returns are filed in a timely manner.
Assist with documentation for sales tax inquiries and research and respond to sales tax and other tax related notices.
Research sales tax issues and sales taxability for potential new business lines.
Retrieve information for sales tax exams.
Reconcile sales tax general ledger accounts and book related and respective journal entries.
Ensures sales tax exemptions are reviewed and establish internal policies and record retention procedures regarding sales tax exempt transactions.
Renews and files various city and county business licenses, as needed.
Assist with insurance certificates, as needed.
May assist with requests from other departments, business lines and entities as needed with tax issues.
Responsible for maintaining sales tax accruals and accurate month-end balance sheet account reconciliations.
Perform other related duties and special projects as assigned or required.

Knowledge and Skills

General accounting knowledge, specifically account reconciliation
Experience with multi-state sales tax, preferred
Strong Excel skills (Pivot Tables, V-Lookup and other advanced functions)
Strong communication skills - both written and oral
Strong analytical, research and organizational skills
Good time management skills and ability to complete multiple tasks with accuracy
Detail-oriented with proven record of confidentiality and discretion with critical information.
Sound decision maker and strong work ethic.
Experience dealing with government employees and agencies preferred.

Education and Experience

Bachelor's degree in accounting, finance or a closely related field.
2 - 4 years of multi-state sales tax accounting experience.

#LI_RX

#VIC_RX

Apply Today

Master Automotive Technician - $5,000 Sign on Bonus

San Jose, California

Why Work With Us!

Master Tech Sign On Bonus $5,000
Exceptional benefits within 30 days of hire, with employer contribution to Medical/Dental/Vision premiums
401K Matching $1 to $1 up to 6% annually
Paid Training
Opportunity for advancement
Tuition reimbursement for automotive education and ASE Certifications
15 Paid Days off (20 after 1 year) + 9 paid holidays, some Saturdays and no Sundays for a true work life balance
Clean well equipped shops with consistent car count
Free AAA Membership and numerous employee discounts

Job Responsibilities:

Performs work that is indicated on Approved Repair Orders.
Performs only needed and or customer requested services on vehicles.
Performs all repairs according to MAP (Motorist Assurance Program), OEM (Original Equipment Manufacturers) or accepted industry standard procedures
Assures all repairs are for the benefit of the member/customer.
Test drives all vehicles when practical for any/all performance or drivability concerns before performing work
- Exception: when unsafe or vehicle not drivable
- Retest drives after repairs completed to verify that repair solved defined problems
Maintains clean and safe work environment; cleans spills and debris immediately to reduce hazards
Maintain company provided equipment and machinery
Follows company and industry safety rules and regulations
Reports all unsafe conditions to supervisor including but not limited to lifts, overhead doors, and equipment
Attends all required training, seeks additional training to maintain and increase effectiveness
Keeps up to date on industry trends and repair procedures.
Attends and successfully completes at least 24 hours of continuing auto repair training per year sponsored and/or provided by the club.
Maintains customer vehicles in regard to cleanliness and does not tune or otherwise adjust any controls within the vehicle.
Verifies as soon as practicable that parts ordered for the vehicle assigned to them are correct.
Performs digital inspection and documents to their full potential. Notates all pertinent information into the shop inspection or management system, attaches all photos or videos to illustrate repairs or needs to the inspection.
Assures all comeback related repairs are prioritized as directed by manager or lead.
Communicates effectively as necessary with manager, service advisors and other technicians to contribute to the overall performance of the location
Responsible for the safety and accuracy of all repairs made and or systems inspected to assure vehicle is as safe or more safe condition as was prior to work commencing
Performs other related duties as assigned.
Note: May require travel to different locations on an as needed basis

Knowledge/Skills/Abilities

Effective verbal and written communication skills in the language(s) required for the role, as justified for business necessity
Effective organization, interpersonal and negotiation skills
Ability to work scheduled hours as necessitated by business need
Math and computer skills with experience using software applications including word processing, browsers, and email
Member service focus
Ability to drive vehicles equipped with manual transmission
Knowledge of equipment/tool operation and diagnostic/repair procedures
Maintains 100% productivity as measured by dividing hours worked by labor hours flagged

Education & Experience/ Licenses & Certifications

High School diploma or equivalent certification (GED)
Valid driver license and acceptable driving record
At least four years experience as an automobile technician
ASE Master Tech with L1 certification level or equivalent OEM certifications and fulfills ASE requirement within one year of hire. .
Smog Repair and Testing Certification preferred (CA only)

Work Environment/Physical Requirements

Ability to lift and or carry up to 50lbs
Standing, bending, kneeling, pushing, reaching, lifting, climbing ladders
Exposure to loud noises

Apply Today

Support Services/ Shuttle Driver-Customer Service

Gilbert, Arizona

Why Work With Us:

Exceptional benefits within 30 days of hire, with employer contribution to Medical/Dental/Vision premiums
401K Matching $1 to $1 up to 6% annually
Opportunity for advancement
15 Paid Days off (20 after 1 year) + 9 paid holidays, some Saturdays and no Sundays
Clean well equipped shops with consistent car count
Free AAA Membership and numerous employee discounts

Essential Functions

• Maintain proper levels of member/customer satisfaction.

• Answer telephones and assist customers with booking appointments and general service questions.

• Route customers to the proper staff member for more technical questions.

• Assist with invoicing and processing payments for customers.

• Assist with entering supplier invoices into the shop management software.

• Assist the General Manager with physical inventories

• Assist management with coordinating and holding employee meetings.

• Assist Service Advisors and General Manager with various administrative duties – filing, mail processing, supply ordering, daily closing, etc.

• Maintain a clean and safe working environment. Keep the parking area and the interior sales and service area of the facility neat and clean on a daily basis.

Knowledge/Skills/Abilities

• Good written verbal communication, ability to take direction well

• Bilingual communication skills (preferred)

• Basic Mathematical skills

Education & Experience/Licenses & Certification

Two (2) years of experience in a customer contact role

Work Environment/Physical Requirements

Apply Today

General Service Technician/Lube Tech

Elk Grove, California

Why Work With Us:

Exceptional benefits within 30 days of hire, with employer contribution to medical/Dental/Vision premiums
401K Matching $1 to $1 up to 6% annually
Annual Bonus
15 Paid Days off (20 days after 1 year) + 9 paid holidays, some Saturdays and no Sundays
Opportunities for growth
Tuition reimbursement for automotive education and ASE Certifications
Clean well equipped shops with state of the art equipment and consistent car count
A free AAA Membership and numerous employee discounts

Job Responsibilities:

Performs oil changes and lubrication service for member and nonmember vehicles.
Performs tire repairs and installation service for member and nonmember vehicles.
Performs other minor repairs as assigned by Lead Tech or Service Advisor, according to their abilities.
Assist upper level technicians as needed and for experience.
Test drives vehicles when practical for any/all performance or drivability concerns before performing work
- Exception: when unsafe or vehicle not drivable
- Retest drives after repairs completed to verify that repair solved defined problems
Maintains clean and safe work environment; cleans spills and debris immediately to reduce hazards
Maintain company provided equipment and machinery
Follows company and industry safety rules and regulations
Reports all unsafe conditions to supervisor including but not limited to lifts, overhead doors, and equipment
Attends all required training, seeks additional training to maintain and increase effectiveness
Keeps up to date on industry trends and repair procedures.
Attends and successfully completes at least 12 hours of continuing auto repair training per year sponsored and/or provided by the club.
Maintains customer vehicles in regard to cleanliness and does not tune or otherwise adjust any controls within the vehicle.
Verifies as soon as practicable that parts ordered for the vehicle assigned to them are correct.
Performs all repairs according to MAP (Motorist Assurance Program), OEM (Original Equipment Manufacturers) or accepted industry standard.
Performs digital inspection and documents to their full potential. Notates all pertinent information into the shop inspection or management system, attaches all photos or videos to illustrate repairs or needs to the inspection.
Assures all comeback related repairs are prioritized as directed by manager or lead.
Communicates effectively as necessary with manager, service advisors and other technicians to contribute to the overall performance of the location
Responsible for the safety and accuracy of all repairs made and or systems inspected to assure vehicle is as safe or more safe condition as was prior to work commencing
Performs other related duties as assigned.
Note: May require travel to different locations on an as needed basis

Knowledge/Skills/Abilities

Effective verbal and written communication skills in the language(s) required for the role, as justified for business necessity
Effective organization, interpersonal and negotiation skills
Ability to work scheduled hours as necessitated by business need
Math and computer skills with experience using software applications including word processing, spreadsheets, browsers, and email
Member service focus
Automotive/mechanical background
Ability to drive vehicles equipped with manual transmission
Knowledge of equipment/tool operation and diagnostic/repair procedures
Maintains 20% productivity measured by hours worked/hours flagged

Education & Experience/ Licenses & Certifications

High School diploma or equivalent certification (GED)
Valid driver license and acceptable driving record
Six months experience in general repair, lube services and or tire shop

Work Environment/Physical Requirements

Ability to lift and or carry up to 50lbs
Standing, bending, kneeling, pushing, reaching, lifting, climbing ladders
Exposure to loud noises

Apply Today

Customer Service Representative - Must Live in Utah

Clearfield, Utah

MUST LIVE IN UTAH

Why work for us?

Great Pay – $13.50/hour with the ability to increase to $15.12 with performance based skill block increases
Commission - ability to earn commission on each sell
Training – You’ll attend a thorough, comprehensive training program
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Paid Time Off
24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Summary

Sales Associates serve our Members by selling and servicing memberships. Sales Associates thoughtfully assist our Members to acquire, maintain and make the most of their membership in AAA.

Essential Functions

Uses sales techniques and product knowledge to identify customer-specific needs to generate new sales to prospective and current Members. Effectively overcomes objections to close the sale.
Consistently provides a service experience that enhances the Member’s affinity to the AAA brand and results in greater Member satisfaction and loyalty.

Knowledge/Skills/Abilities

Possesses sales skills effectively employed in the tracking, following up on and closing of assigned leads.
Knowledge of desktop systems including but not limited to Microsoft Office software applications.

Education & Experience/Licenses & Certification

High school diploma or GED required.

**Please note that you will be asked to complete a candidate assessment following your application, via email. Your application will not be considered until the assessment has been completed.**

#JOR_RX

Apply Today

Certified Auto Technician $5,000 Sign on Bonus

Tucson, Arizona

Why Work With Us:

Certified Technician Sign on Bonus $5,000
Great Pay – $40K to $130K DOE
Exceptional benefits within 30 days of hire, with employer contribution to medical/Dental/Vision premiums
401K Matching $1 to $1 up to 6% annually
15 Paid Days off (20 after 1 year) + 9 paid holidays for a great work/life balance, some Saturdays and no Sundays
Tuition reimbursement for ASE Certifications
Paid Training
State of the art equipment
Clean well equipped shops with consistent car count
A free AAA Membership and numerous employee discounts

What You'll Do.

Successfully complete automotive service and repair work qualified to perform. Perform work according to safety guidelines. Complete vehicle inspection form and vehicle diagnostic form and submit to service advisor. Complete documentation of repair work completed.
Advises service advisor of change in a vehicles status. Inspect vehicles for additional needed repairs or maintenance and recommend them to the service advisors for sale to customers.
Responsible to maintain a safe and clean work area. Participate in ongoing training as assigned by management. Study technical bulletins, industry magazines, and technical websites.

What You've Done.

3-5 years automotive repair experience
2+ ASE Certifications required or equivalent experience.
Valid Arizona driver’s license and current 39 month driving record.
Candidates will be considered if certifications have expired within the last 2 years.
Candidate will be required to re-certify in at least 2 areas at the next testing cycle as a condition of employment.

PHYSICAL DEMANDS:

Required by the Americans with Disabilities Act (ADA).

May be exposed to chemicals, pneumatic air, electrical, lifting, tripping and/or falling, drives member and/or company vehicle.

Apply Today

Commercial Insurance Agent

Phoenix, Arizona

Essential Functions

Responsible to quote and write personal and commercial lines insurance including, auto, homeowner, life, health, business owners and worker’s compensation.
Prospect within the community to develop new insurance business and create brand presence. Prospect from various resources
Required to meeting or exceed sales goals set by management Provide customer service to insurance clients.
Employees are required to support the lead generation initiative by providing qualified leads to other business lines of AAA Arizona that include Travel, Insurance, Automotive and Financial.
Maintain records, logs and files according to department and club guidelines. Demonstrate thorough and competent skills in both industry and Club computerized systems.
May perform other duties as assigned.

Education & Experience/Licenses & Certification

High School Diploma or GED required
1-3 years related experience
Valid Arizona Property and Casualty Insurance License
Valid Arizona driver's license
A minimum of six months’ experience in a fast paced, multi-task work environment selling P&C lines of business.

PHYSICAL DEMANDS: Required by the Americans with Disabilities Act (ADA)

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions o this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk and hear, required to sit, occasionally required to stand and walk; use and to finger, handle, or feel; and reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, peripheral vision and the ability to focus. Operate personal or company vehicle as a requirement of position

#JOR_RX

#RIN

Apply Today

Automotive Technician - $5,000 Sign On Bonus

Phoenix, Arizona

Why Work With Us:

Check out the benefits!

$5,000 Sign On Bonus
No Manufacturer Warranty or Recall work
State of the art equipment
Paid training with opportunities for growth
Tuition reimbursement for automotive education and ASE Certifications
Clean well equipped shops with consistent car count
Exceptional benefits within 30 days of hire, with employer contribution to medical/Dental/Vision premiums
401K Matching $1 to $1 up to 6% annually
15 Paid Days off (20 after 1 year) + 9 paid holidays, some Saturdays and no Sundays
A free AAA Membership and numerous employee discounts

Job Responsibilities:

Performs work that is indicated on Approved Repair Orders.
Performs only needed and or customer requested services on vehicles.
Performs all repairs according to MAP (Motorist Assurance Program), OEM (Original Equipment Manufacturers) or accepted industry standard procedures
Assures all repairs are for the benefit of the member/customer.
Test drives all vehicles when practical for any/all performance or drivability concerns before performing work
- Exception: when unsafe or vehicle not drivable
- Retest drives after repairs completed to verify that repair solved defined problems
Maintains clean and safe work environment; cleans spills and debris immediately to reduce hazards
Maintain company provided equipment and machinery
Follows company and industry safety rules and regulations
Reports all unsafe conditions to supervisor including but not limited to lifts, overhead doors, and equipment
Attends all required training, seeks additional training to maintain and increase effectiveness
Keeps up to date on industry trends and repair procedures.
Attends and successfully completes at least 24 hours of continuing auto repair training per year sponsored and/or provided by the club.
Maintains customer vehicles in regard to cleanliness and does not tune or otherwise adjust any controls within the vehicle.
Verifies as soon as practicable that parts ordered for the vehicle assigned to them are correct.
Performs digital inspection and documents to their full potential. Notates all pertinent information into the shop inspection or management system, attaches all photos or videos to illustrate repairs or needs to the inspection.
Assures all comeback related repairs are prioritized as directed by manager or lead.
Communicates effectively as necessary with manager, service advisors and other technicians to contribute to the overall performance of the location
Responsible for the safety and accuracy of all repairs made and or systems inspected to assure vehicle is as safe or more safe condition as was prior to work commencing
Performs other related duties as assigned.
Note: May require travel to different locations on an as needed basis

Knowledge/Skills/Abilities

Effective verbal and written communication skills in the language(s) required for the role, as justified for business necessity
Effective organization, interpersonal and negotiation skills
Ability to work scheduled hours as necessitated by business need
Math and computer skills with experience using software applications including word processing, browsers, and email
Member service focus
Ability to drive vehicles equipped with manual transmission
Knowledge of equipment/tool operation and diagnostic/repair procedures
Maintains 100% productivity as measured by dividing hours worked by labor hours flagged

Education & Experience/ Licenses & Certifications

High School diploma or equivalent certification (GED)
Valid driver license and acceptable driving record
At least four years experience as an automobile technician
ASE Master Tech with L1 certification Preferred

Work Environment/Physical Requirements

Ability to lift and or carry up to 50lbs
Standing, bending, kneeling, pushing, reaching, lifting, climbing ladders
Exposure to loud noises

Apply Today

Automotive Technician II - $5,000 Sign on Bonus

Chandler, Arizona

Why Work With Us:

Check out the benefits!

$5,000 Sign On Bonus
State of the art equipment
Paid training with opportunities for growth
Tuition reimbursement for automotive education and ASE Certifications
Clean well equipped shops with consistent car count
Exceptional benefits within 30 days of hire, with employer contribution to medical/Dental/Vision premiums
401K Matching $1 to $1 up to 6% annually
15 Paid Days off (20 after 1 year) + 9 paid holidays, some Saturdays and no Sundays
A free AAA Membership and numerous employee discounts

Job Responsibilities:

Performs work that is indicated on Approved Repair Orders.
Performs only needed and or customer requested services on vehicles.
Performs all repairs according to MAP (Motorist Assurance Program), OEM (Original Equipment Manufacturers) or accepted industry standard procedures
Assures all repairs are for the benefit of the member/customer.
Test drives all vehicles when practical for any/all performance or drivability concerns before performing work
- Exception: when unsafe or vehicle not drivable
- Retest drives after repairs completed to verify that repair solved defined problems
Maintains clean and safe work environment; cleans spills and debris immediately to reduce hazards
Maintain company provided equipment and machinery
Follows company and industry safety rules and regulations
Reports all unsafe conditions to supervisor including but not limited to lifts, overhead doors, and equipment
Attends all required training, seeks additional training to maintain and increase effectiveness
Keeps up to date on industry trends and repair procedures.
Attends and successfully completes at least 24 hours of continuing auto repair training per year sponsored and/or provided by the club.
Maintains customer vehicles in regard to cleanliness and does not tune or otherwise adjust any controls within the vehicle.
Verifies as soon as practicable that parts ordered for the vehicle assigned to them are correct.
Performs digital inspection and documents to their full potential. Notates all pertinent information into the shop inspection or management system, attaches all photos or videos to illustrate repairs or needs to the inspection.
Assures all comeback related repairs are prioritized as directed by manager or lead.
Communicates effectively as necessary with manager, service advisors and other technicians to contribute to the overall performance of the location
Responsible for the safety and accuracy of all repairs made and or systems inspected to assure vehicle is as safe or more safe condition as was prior to work commencing
Performs other related duties as assigned.
Note: May require travel to different locations on an as needed basis

Knowledge/Skills/Abilities

Effective verbal and written communication skills in the language(s) required for the role, as justified for business necessity
Effective organization, interpersonal and negotiation skills
Ability to work scheduled hours as necessitated by business need
Math and computer skills with experience using software applications including word processing, browsers, and email
Member service focus
Ability to drive vehicles equipped with manual transmission
Knowledge of equipment/tool operation and diagnostic/repair procedures
Maintains 100% productivity as measured by dividing hours worked by labor hours flagged

Education & Experience/ Licenses & Certifications

High School diploma or equivalent certification (GED)
Valid driver license and acceptable driving record
At least four years experience as an automobile technician
ASE Master Tech with L1 certification Preferred

Work Environment/Physical Requirements

Ability to lift and or carry up to 50lbs
Standing, bending, kneeling, pushing, reaching, lifting, climbing ladders
Exposure to loud noises

#AUTO

Apply Today

Batter/Light Service Drivers Needed

Why Work For Us?

Great Pay - with the opportunity for increases when performance skill blocks are achieved
Training – You’ll attend a thorough, comprehensive, training program
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Monthly bonus potential
Paid Time Off- Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Essential Functions

Driving and operating a service vehicle (i.e. flat tire changes, lock-out, fuel delivery services, etc.)
On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving
Leverages sales skills for offering products and services from AAA to member during service interaction
Utilizing on-board computer, radio communications, and mapping systems
Completion of daily paperwork (i.e. call-logs, battery invoices, cash receipts, etc.)

Knowledge/Skills/Abilities

Clear and proficient verbal and written communication even under pressure
Common knowledge of vehicle components and the common reasons for vehicle failure
Demonstrates problem solving and listening skills to evaluate member safety as well as the ability to discern safety issues and respond appropriately
Ability to drive a manual/automatic shift vehicle

Education & Experience/Licenses & Certification

Two (2) years of experience in a customer contact role
Education and training. I.E.: AAA Compliance Training, RPST, TSAAC, Lock-out, PSP, Battery Service Training
Vocational technical automotive training/certification or equivalent experience (preferred)
ASE (Automotive Service Excellence) certification(preferred)

Work Environment/Physical Requirements

#ERS

Apply Today

Automotive Technician II - $5,000 Sign On Bonus

Goodyear, Arizona

Why Work With Us:

Sign On Bonus $5,000
Great Pay – $40K to $130K DOE
State of the art equipment
Paid training with opportunities for growth
Tuition reimbursement for automotive education and ASE Certifications
Clean well equipped shops with consistent car count
Exceptional benefits within 30 days of hire, with employer contribution to medical/Dental/Vision premiums
401K Matching $1 to $1 up to 6% annually
15 Paid Days off (20 after 1 year) + 9 paid holidays for a great work/life balance, some Saturdays and no Sundays
A free AAA Membership and numerous employee discounts

Job Responsibilities:

Performs work that is indicated on Approved Repair Orders.
Performs only needed and or customer requested services on vehicles.
Performs all repairs according to MAP (Motorist Assurance Program), OEM (Original Equipment Manufacturers) or accepted industry standard procedures
Assures all repairs are for the benefit of the member/customer.
Test drives all vehicles when practical for any/all performance or drivability concerns before performing work
- Exception: when unsafe or vehicle not drivable
- Retest drives after repairs completed to verify that repair solved defined problems
Maintains clean and safe work environment; cleans spills and debris immediately to reduce hazards
Maintain company provided equipment and machinery
Follows company and industry safety rules and regulations
Reports all unsafe conditions to supervisor including but not limited to lifts, overhead doors, and equipment
Attends all required training, seeks additional training to maintain and increase effectiveness
Keeps up to date on industry trends and repair procedures.
Attends and successfully completes at least 24 hours of continuing auto repair training per year sponsored and/or provided by the club.
Maintains customer vehicles in regard to cleanliness and does not tune or otherwise adjust any controls within the vehicle.
Verifies as soon as practicable that parts ordered for the vehicle assigned to them are correct.
Performs digital inspection and documents to their full potential. Notates all pertinent information into the shop inspection or management system, attaches all photos or videos to illustrate repairs or needs to the inspection.
Assures all comeback related repairs are prioritized as directed by manager or lead.
Communicates effectively as necessary with manager, service advisors and other technicians to contribute to the overall performance of the location
Responsible for the safety and accuracy of all repairs made and or systems inspected to assure vehicle is as safe or more safe condition as was prior to work commencing
Performs other related duties as assigned.
Note: May require travel to different locations on an as needed basis

Knowledge/Skills/Abilities

Effective verbal and written communication skills in the language(s) required for the role, as justified for business necessity
Effective organization, interpersonal and negotiation skills
Ability to work scheduled hours as necessitated by business need
Math and computer skills with experience using software applications including word processing, browsers, and email
Member service focus
Ability to drive vehicles equipped with manual transmission
Knowledge of equipment/tool operation and diagnostic/repair procedures
Maintains 100% productivity as measured by dividing hours worked by labor hours flagged

Education & Experience/ Licenses & Certifications

High School diploma or equivalent certification (GED)
Valid driver license and acceptable driving record
At least four years experience as an automobile technician
ASE Master Tech with L1 certification level or equivalent OEM certifications and fulfills ASE requirement within one year of hire. .
Smog Repair and Testing Certification preferred (CA only)

Work Environment/Physical Requirements

Ability to lift and or carry up to 50lbs
Standing, bending, kneeling, pushing, reaching, lifting, climbing ladders
Exposure to loud noises

Apply Today

General Service Technician/Lube Technician

Goodyear, Arizona

Why Work With Us!

Exceptional benefits within 30 days of hire, with employer contribution to Medical/Dental/Vision premiums
401K Matching $1 to $1 up to 6% annually
Opportunity for advancement
Tuition reimbursement for automotive education and ASE Certifications
15 Paid Days off (20 after 1 year) + 9 paid holidays, some Saturdays and no Sundays
Clean well equipped shops with consistent car count
Free AAA Membership and numerous employee discounts

Job Responsibilities:

Performs oil changes and lubrication service for member and nonmember vehicles.
Performs tire repairs and installation service for member and nonmember vehicles.
Performs other minor repairs as assigned by Lead Tech or Service Advisor, according to their abilities.
Assist upper level technicians as needed and for experience.
Test drives vehicles when practical for any/all performance or drivability concerns before performing work
- Exception: when unsafe or vehicle not drivable
- Retest drives after repairs completed to verify that repair solved defined problems
Maintains clean and safe work environment; cleans spills and debris immediately to reduce hazards
Maintain company provided equipment and machinery
Follows company and industry safety rules and regulations
Reports all unsafe conditions to supervisor including but not limited to lifts, overhead doors, and equipment
Attends all required training, seeks additional training to maintain and increase effectiveness
Keeps up to date on industry trends and repair procedures.
Attends and successfully completes at least 12 hours of continuing auto repair training per year sponsored and/or provided by the club.
Maintains customer vehicles in regard to cleanliness and does not tune or otherwise adjust any controls within the vehicle.
Verifies as soon as practicable that parts ordered for the vehicle assigned to them are correct.
Performs all repairs according to MAP (Motorist Assurance Program), OEM (Original Equipment Manufacturers) or accepted industry standard.
Performs digital inspection and documents to their full potential. Notates all pertinent information into the shop inspection or management system, attaches all photos or videos to illustrate repairs or needs to the inspection.
Assures all comeback related repairs are prioritized as directed by manager or lead.
Communicates effectively as necessary with manager, service advisors and other technicians to contribute to the overall performance of the location
Responsible for the safety and accuracy of all repairs made and or systems inspected to assure vehicle is as safe or more safe condition as was prior to work commencing
Performs other related duties as assigned.
Note: May require travel to different locations on an as needed basis

Knowledge/Skills/Abilities

Effective verbal and written communication skills in the language(s) required for the role, as justified for business necessity
Effective organization, interpersonal and negotiation skills
Ability to work scheduled hours as necessitated by business need
Math and computer skills with experience using software applications including word processing, spreadsheets, browsers, and email
Member service focus
Automotive/mechanical background
Ability to drive vehicles equipped with manual transmission
Knowledge of equipment/tool operation and diagnostic/repair procedures
Maintains 20% productivity measured by hours worked/hours flagged

Education & Experience/ Licenses & Certifications

High School diploma or equivalent certification (GED)
Valid driver license and acceptable driving record
Six months experience in general repair, lube services and or tire shop

Work Environment/Physical Requirements

Ability to lift and or carry up to 50lbs
Standing, bending, kneeling, pushing, reaching, lifting, climbing ladders
Exposure to loud noises

Apply Today

Battery Light service Driver

Concord, California

Why Work For Us?

Great Pay - Great hourly pay $21.85 with potential to make up to $1300 per month with quality and productivity incentives!
Training – You’ll attend a thorough, comprehensive, training program
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Paid Time Off- Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Essential Functions

Driving and operating a service vehicle (i.e. flat tire changes, lock-out, fuel delivery services, etc.)
On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving
Leverages sales skills for offering products and services from AAA to member during service interaction
Utilizing on-board computer, radio communications, and mapping systems
Completion of daily paperwork (i.e. call-logs, battery invoices, cash receipts, etc.)

Knowledge/Skills/Abilities

Clear and proficient verbal and written communication even under pressure
Common knowledge of vehicle components and the common reasons for vehicle failure
Demonstrates problem solving and listening skills to evaluate member safety as well as the ability to discern safety issues and respond appropriately
Ability to drive a manual/automatic shift vehicle

Education & Experience/Licenses & Certification

Two (2) years of experience in a customer contact role
Education and training. I.E.: AAA Compliance Training, RPST,TSAAC, Lock-out, PSP, Battery Service Training
Vocational technical automotive training/certification or equivalent experience (preferred)
ASE (Automotive Service Excellence) certification(preferred)

Work Environment/Physical Requirements

#ERS

Apply Today

Member Experience Associate

Farmington, Utah

Why Work For Us?

Great Pay – Paid training and competitive hourly base + incentives.
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay.
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

Summary:

Essential Functions

Performs routine sales, service and operational functions for AAA Members including; DMV, cashiering, auto travel, notary and insurance sales support, with expectations for maintaining required standards, policies and procedures.
Understands and actively promotes products and services to achieve individual goals in support of meeting organization goals and objectives.
Overcomes obstacles that create barriers to Team Member or branch efforts and identifies process improvement opportunities and proposes solutions.
Acts as an agent for change while promoting AAA’s guiding principles and core values.

Knowledge/Skills/Abilities

Demonstrates sales and service skills. Able to effectively interact, face-to-face, with new, prospective and existing Members.
Accuracy and comfort handling money, making change, balancing cash drawer.
Good computer skills, proficient in both reading and basic arithmetic.
Good written and verbal communication skills in person and over the phone.
Ability to multitask in response to requests, requirements and Member/Team Member expectations. Ability to accept feedback and correct course as necessary.

Education & Experience / Licenses & Certification

High school diploma or GED required.
Two years sales or customer service experience.
Experience working with sales and service standards and goals.
Current & valid Driver's License with clean history may be required.
Bonding and fingerprinting may be required.
P&C Licensing may be required.

Work Environment/Physical Requirements

Works in a variety of office environments where standing, walking or sitting at a desk, table or computer workstation may be required for extended periods of time.
May travel by car, plane or other form of transportation to attend business meetings or conferences.
May be required to work in one or more locations in a defined service area. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

#MEA

Apply Today

Security Officer

Tempe, Arizona

WHY WORK FOR US?

Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching
Paid Time Off – Ten hours per month, nine holidays annually
Collaborative Environment – AAA Smart Home will value your contribution to providing exceptional service to our members

ESSENTIAL FUNCTIONS:

Security Officer will be responsible for overseeing the safe and secure operation of the entrance to a gated community including:

KNOWLEDGE AND SKILLS:

Provide vehicle access control services in a professional and proficient manner at all times to the residents of the manned gated communities
Provide a visual security presence (unarmed)
Monitor and authorize entrance and departure of residents and guests
Report daily activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences
Sort and distribute mail to incoming resident
Other tasks and duties as assigned
If required by the Officer-In-Charge, assist with the preparation of the weekly payroll summary and timecards for delivery to the Main Office on schedule
Proper completion to include content, numbering and logging of Incidents Reports
Proper use of all other forms associated with access control and/or gatehouse operations
Prepare and submit to the Officer-In-Charge necessary information/data for the preparation of the monthly “Gate Activity Report”
Assist in monitoring and maintaining gate supplies

EDUCATION, CERTIFICATIONS/LICENSES

Must be at least 18 years old
Must obtain and maintain an Arizona Security Card Certification (Guard Card). If you do not current possess a Guard Card, you must be able to obtain one, upon hire.
Ability to communicate clearly and effectively in English (both written and oral)
Must have a phone (home or cell)
Must have a friendly demeanor and great customer service skills
Must possess a valid AZ driver's license with a clean driving record of 3+ years
Be a high school graduate or have a GED
Possess effective customer service skills
Have a neat and professional appearance
Have reliable transportation
Must be able to pass a full criminal and background check, and drug test

#SAFE

Apply Today

Security Officer - Part Time

Tempe, Arizona

A3 Smart Home is looking for Part Time Security Officers to join our team! We have multiple shift positions open with opportunities for overtime!

Why work for us?

Job Stability - Career Growth
Great Benefits - Medical/Dental/Vision
Retirement - 401k matching up to 4%
Work/Life Balance - PTO 3 Weeks + 9 paid holidays

JOB RESPONSIBILITIES:

Alarm Verification - promptly respond to alarms in your designated area prompted by our onsite monitoring facility
Vacation Service - check homes and provide pre-authorized requested service for a period when the client is away from home
Patrol Accounts - check accounts daily/nightly as contracted with customers
Maintain regular records and effectively communicate with dispatch, customers, etc.
Safe and courteous operation of the designated patrol vehicle observing all state and municipal traffic laws; all traffic rules specified by the bylaws of the any community which you may enter; and all traffic and vehicle operation rules of Safeguard Security & Communications, Inc.;
Proper maintenance of the designated patrol vehicle, e.g. routine, scheduled, preventive or corrective maintenance, vacuuming, car washes, etc.
Responding to burglar alarms at businesses and residences while following all prescribed procedures and instructions
Completion of daily assigned tasks, e.g. red-tag checks, interior checks, initial interior checks, spot checks, courtesy patrols, etc.
Completion, without exception, of unique duties as assigned for your designated beat and shift
Keeping the Patrol Division Supervisor informed of all problems, unique situations, etc. that occur on your shift
Entering all pertinent and necessary information into Silvertrac
Operation of KNOX KeySecure Boxes
Proper preparation of Incident reports to include content, numbering and logging
Proper use, completion and submission of all forms associated with patrol activities and/or duties
Assisting the Patrol Division Supervisors and/or Patrol Division Operations Supervisor with coverage of open shifts within the Division

QUALIFICATIONS

Must be at least 21 years old
Must obtain and maintain an Arizona Security Card Certification (Guard Card). If you do not current possess a Guard Card, you must be able to obtain one, upon hire
Ability to communicate clearly and effectively in English (both written and oral)
Must have a phone (home or cell)
Must have a friendly demeanor and great customer service skills

Working Environment/Physical Requirements:

Acceptable eyesight to include the ability to drive during day, twilight or darkness even with inclement weather
Ability to work or drive 12 or more hours as necessary
Ability to stoop, bend or lean several times during a scheduled work shift;
Ability to drive for two (2) or more hours uninterrupted
Ability to enter/exit the patrol vehicle safely numerous times during a scheduled work shift
Ability to stand for two (2) or more hours uninterrupted
Ability to safely lift and carry 50 pounds for up to 25 feet
Safely lift and carry twenty (20) pounds for one hundred (100) feet on sloped terrain with various surfaces while maintaining balance and footing
Safely walk on various terrain and surfaces while maintaining balance and footing
Safely scale or climb over a three (3) foot wall
Safely carry, utilize and perform simple tasks requiring a four (4) foot ladder
Ability to hold or otherwise carry a flashlight, Knox key/key, Entry Slip book, radio/phone, pager, etc., while walking on various surfaces;
Ability to lock/unlock doors or gates as necessary

#SAFE

Apply Today

Sr. Customer Service Representative

Tempe, Arizona

The Senior Smart Home Specialist is responsible for our Member experience. The person will monitor life safety systems, handle general service, technical and billing inquiries, manage data information, initiate cancellation/retention activity, and act in a mentoring capacity as part of our career development program.

RESPONSIBILITIES/JOB DUTIES

Member Experience/Monitoring/Scheduling:

Work weekends and flexible with multiple shifts
Respond in a timely manner to requests from Members.
Responsible for researching and analyzing customer accounts to
provide proper resolution to Member concerns.
Maintain high call quality standards at all times to ensure we are
delivering legendary Member experiences.
Resolve Member escalations with professionalism
Update member information when necessary.

WHY WORK FOR US?

Excellent Pay - $19.50 per hour! - Sr. CSR (Tempe)
Career Growth - We offer a leadership development program preparing you for a leadership role within 12 months.
Training – You’ll attend a thorough, comprehensive 2 week training program
Benefits – Medical, Dental, Vision, wellness program and more!
Retirement - 401k Matching up to 4%
Paid Time Off – Ten hours per month, nine holidays annually

Member Experience:

Take incoming calls from members on various issues from billing and account inquiries, basic technical equipment and software troubleshooting and product questions.

Monitoring:

Monitors incoming alarm and maintenance signals using established protocol.
Documents events as they take place with speed and accuracy in the alarm monitoring software.

Scheduling:

Assist members in scheduling installations and service while providing legendary customer service.
Performs other job duties, as assigned.

Knowledge/Skills/Abilities:

Strong written and verbal communication skills
Must have the ability to listen effectively and respond empathetically
Strong desire to help customers
Must have the ability to maintain composure when dealing with customer escalations and emergency alarm calls
Ability to critically think, creatively problem solve and confidently act
Must posses technical aptitude and be proficient with Windows applications; must be able to navigate through multiple programs and screens efficiently
Must have strong attention to detail skills
Ability to enter data into a database efficiently and accurately
Ability to multitask while providing outstanding customer experience
Must be able to work independently and as part of a team

Education & Experience / Licenses & Certification

Minimum 1 year of experience in frontline customer sales or service
Bilingual preferred (Spanish a plus)
High school diploma or equivalent

WORKING ENVIRONMENT/ MINIMUM PHYSICAL REQUIREMENTS

#SAFE

Apply Today

Tow and Battery Drivers - Needed

San Rafael, California

Why Work For Us?

Great Pay- $23.06 hourly with the potential to make up to $1,300 per month with quality and productivity incentives!
Training – You’ll attend a thorough, comprehensive, training program
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Monthly bonus potential
Paid Time Off- Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Essential Functions

Driving and operating a service vehicle (i.e. flat tire changes, lock-out, fuel delivery services, etc.)
On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving
Leverages sales skills for offering products and services from AAA to member during service interaction
Utilizing on-board computer, radio communications, and mapping systems
Completion of daily paperwork (i.e. call-logs, battery invoices, cash receipts, etc.)

Knowledge/Skills/Abilities

Clear and proficient verbal and written communication even under pressure
Common knowledge of vehicle components and the common reasons for vehicle failure
Demonstrates problem solving and listening skills to evaluate member safety as well as the ability to discern safety issues and respond appropriately
Ability to drive a manual/automatic shift vehicle

Education & Experience/Licenses & Certification

Two (2) years of experience in a customer contact role
Education and training. I.E.: AAA Compliance Training, RPST,TSAAC, Lock-out, PSP, Battery Service Training
Vocational technical automotive training/certification or equivalent experience (preferred)
ASE (Automotive Service Excellence) certification(preferred)

Work Environment/Physical Requirements

#GAB

Apply Today

Tow and Light Service Driver

San Rafael, California

Why Work For Us?

Great Pay- $23.06 hourly with the potential to make up to $1,300 per month with quality and productivity incentives!
Training – You’ll attend a thorough, comprehensive, training program
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Monthly bonus potential
Paid Time Off- Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Essential Functions

Driving and operating a service vehicle (i.e. flat tire changes, lock-out, fuel delivery services, etc.)
On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving
Leverages sales skills for offering products and services from AAA to member during service interaction
Utilizing on-board computer, radio communications, and mapping systems
Completion of daily paperwork (i.e. call-logs, battery invoices, cash receipts, etc.)

Knowledge/Skills/Abilities

Clear and proficient verbal and written communication even under pressure
Common knowledge of vehicle components and the common reasons for vehicle failure
Demonstrates problem solving and listening skills to evaluate member safety as well as the ability to discern safety issues and respond appropriately
Ability to drive a manual/automatic shift vehicle

Education & Experience/Licenses & Certification

Two (2) years of experience in a customer contact role
Education and training. I.E.: AAA Compliance Training, RPST,TSAAC, Lock-out, PSP, Battery Service Training
Vocational technical automotive training/certification or equivalent experience (preferred)
ASE (Automotive Service Excellence) certification(preferred)

Work Environment/Physical Requirements

#ERS

Apply Today

Accountant

Phoenix, Arizona

Why Work For Us?

Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Summary:

Our Accountant is responsible for accounting functions to include the development and maintenance of accounting systems, general ledger, asset and liability records and other financial transactions, as well as the reporting of financial and statistical data.

The ideal candidate is an experienced professional with a full understanding of accounting principles and practices and works to develop, implement and/or maintain one or a combination of general accounting systems.

Essential Functions

• Uses professional accounting concepts to record, reconcile and balance assets, liabilities and other financial transactions at all levels of complexity; prepares financial reports.

• Applies company policies and procedures to resolve a variety of issues at all levels of complexity, ensuring internal control objectives are met.

• Determines appropriate solutions to issues from a wide variety of sources.

• Evaluates, interprets and summarizes reports and records for managers.

• Is a resource to management on complex accounting issues and non-routine functions and standards.

• Under general supervision, provides analytic support for accounting projects at all levels of complexity.

Knowledge/Skills/Abilities

• Financial statement preparation and footnote disclosure

• Compliance reporting, research accounting issues using FASB, NAIC and similar resources

Education & Experience / Licenses & Certification

• Bachelor's degree with emphasis on Business Administration, Finance or Accounting or equivalent experience.

• 5-7 years previous relevant work experience.

#LI-VB

#VIC_RX

Apply Today

Business Analyst Call Center, Senior

Phoenix, Arizona

Why Work For Us?

Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Summary:

Our Senior Senior Business Analyst supports the overall business strategy and corporate objectives by performing analysis to support the identification of business needs and determine solutions to business problems. This role will support analytics for our Call Center.

Essential Functions

Performs complex analysis of data and the relationship to operational and financial objectives of the organization.
Collaborates with other business areas to investigate issues, makes recommendations and develops action plans to contribute to company objectives, principles and to achieve goals.
Develops metrics and reports using research and tools provided by company.
Identifies gaps in tools and data, and works collaboratively to resolve.
Participates as subject matter expert in projects related to analytics data structures and applications. Makes decisions on methods and techniques.
Interprets results of analysis, prepares and presents outcomes to senior leadership.
Reviews reporting and analytic methodologies and makes recommendations for improvement.
Proactively analyzes data and delivers insights to business customers to deepen their understanding of key issues.
Identifies, troubleshoots, and resolves data issues, working with IT and other areas as needed.
Reviews work of peers to ensure effectiveness and may act as team lead and/or coordinate the activities of others.

Knowledge/Skills/Abilities

Advanced research, analytical, data processing and mathematical skills
Demonstrated ability to make effective formal presentations as well as structure and conduct data analyses relevant to complex business issues
Project management experience and advanced business writing skills
Strong knowledge of AAA business concepts
Strong knowledge of database structures including relational database concepts
Strong knowledge of Structured Query Language (SQL), BigQuery
Advanced Microsoft Excel skills, including charts/graphs, pivot tables, lookups, and complex nested formulas
Proficiency in MS-PowerPoint as well as structured analysis and design techniques
Strong knowledge Tableau or BI tools
Demonstrated ability to communicate effectively with various levels of management to present findings relevant to audience

Education & Experience / Licenses & Certification

Bachelor's degree in related area, advanced degree preferred
7+ years of analytical experience in related industry
Mentoring and leadership experience (preferred)
Technical or business certifications relevant to role (preferred)

#LI-VB1

#VIC_RX

Apply Today

Real Estate Construction Project Lead

Walnut Creek, California

Why Work For Us

Benefits – Medical, Dental, Vision, wellness program and more!
401k - Match up to 6%
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Summary

This Real Estate Project Lead is responsible for delivering construction plans on time and in budget, to support long-term growth.

Essential Functions

The Construction/Project Management will be responsible to perform the following functions:

Overarching Duties:

Coordinate the full range of services, and related contractual relationships, for the design and build of AAA facilities, including architects, designers, general contractors, subcontractors, furniture vendors and others.

Implement Construction Project Management policies and procedures for all construction related functions.
Maintain services standards, Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) for all third-party providers of products and/or services (Vendors).
Ensure that the Construction Project Management activities support AAA’s overall business goals while meeting the needs and objectives of business units and functions

Financial:

Drive disciplined business practices to assure AAA construction project management decisions are made to maximize AAA’s real estate capital investment strategies and efficiencies.
Manage capital projects ranging between $1M and $5MM; Monitor and manage actual costs to keep projects on track with established budgets.
Conduct end of project cost analyses to execute cost reduction and containment.

Administration:

Collaborate with the CREM peers, and Operation teams to ensure full consideration of operational issues in capital projects, from design to delivery, while working within the confines of departmental budgets.
Ensure construction deadlines are met in order to roll out new facilities.
Provide oversight and direct the day-to-day work of Vendors on all AAA capital projects.
Prepare and administer Request for Proposal (RFP) packages for Vendor services and monitor work completed by Vendors for construction items.
Maintain accurate and current records relating to Construction/Project Management activities, projects, contacts, etc.
Generate regular weekly, monthly and ad-hoc reports relative to Construction/Project Management activities for VP Real Estate
Confirm that work by Vendors is performed satisfactorily and corrected where deficiencies occur.

Knowledge/Skills/Abilities

A qualified candidate will have a thorough understanding of corporate construction/project management, including the following:

Knowledge of the construction industry, principles and practices related to project estimation, building permits, multiple disciplines involved in areas of responsibility e.g. plumbing, electrical, carpentry and fixtures construction.
Demonstrated ability to manage multiple projects, set and balance competing priorities with strong organization skills and ability to multitask.
Demonstrated strong customer service skills, ability to proactively address customer issues and concerns.
Thorough knowledge of commercial construction/design and managing construction projects on a regional basis.
Proficient with Microsoft Office and Google suite .
Detail-oriented with solid problem-solving skills.
Results-oriented with a desire to learn and support new technologies and processes.
Ability to effectively interface with all departments of the company in a highly professional manner.
Strong communication skills, both written and oral.
Demonstrated business and project management skills including knowledge of automated project management tools, financial reports and general knowledge of accounting principles.

Education & Experience / Licenses & Certification

Bachelor's Degree in related area or equivalent experience in architecture, engineering, project management or related discipline
4+ years of experience in construction/project management, specifically high-volume, retail branch networks, large back office facilities, auto repair facilities and corporate facilities.
Valid Driver’s License

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Senior IT Field Support Technician

Walnut Creek, California

Why Work For Us?

Great Pay - with the opportunity for increases when performance skill blocks are achieved
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Summary:

Our Senior IT Field Support Technician is responsible for maintaining the computing and printing environments by providing onsite hardware and software system support. The individual will provide hardware diagnostics and repair on laptops, desktops, printers, network, telephony and server equipment for field sites/offices and users. Maintains assent inventory in branches, Call Center and Headquarters for all computing devices.

Essential Functions

Responsible for the overall integrity of the End User Computing operation. This includes software patching, application releases and desktop application delivery.
Configures field sites/offices with networking equipment including routers, switches, wireless access points, computers, printers and any IT hardware maintained at a field site.
Install, support and maintain operating systems and applications for Windows, iOS and Android platforms, both locally and remotely.
Diagnoses hardware and software issues and replaces defective components.
Perform resolution of escalated requests for desktop support via phone, email and customers desk.
Coordinates and collaborates with IT staff on projects, tasks and day to day activities.
Provides remote assistance to users throughout the organization.
Supports the role out of new hardware (desktops/laptops/MACs/printers, POS systems) to users.
Responds to requests received via telephone, helpdesk tickets, email or a combination of these.
Maintains compliance with all company policies and procedures.

Knowledge/Skills/Abilities

Demonstrated knowledge of moderately complex hardware and software products.
Server/network knowledge and skills.
Advanced proficiency with Windows, iOS and Android platforms.
Network experience 1-3 years.
Advanced knowledge of MS SCCM required (imaging and software deployment).
Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service.
Ability to work independently and to carry out assignments to completion within parameters of instruction given, prescribed routines and standard accepted practices.
Experience with DHCP, DNS and Active Directory.
Excellent problem solving and troubleshooting skills.
Strong commitment to teamwork.
Must have superior customer service and customer relationship building skills.
Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers.

Education & Experience/Licenses & Certification

Relevant experience, training and/or Associate Degree Certification(s) and/or MCSE Certifications.
7 years field/desktop support experience.

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Corporate Security Specialist

Walnut Creek, California

Why Work For Us?

Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Our Corporate Security Specialist will be centered at the nucleus of AAA operations, at either the Headquarters or a AAA facility. The Security Specialist will foster a secure environment by being keenly aware of potential risks and systematically improve security procedures at the Headquarters or at AAA field facilities.

Essential Functions

Responsible for Physical security and incident investigation at the premises.
Adept at problem solving, multi-tasking, and remains composed in high-stress situations.
Professional demeanor, customer service attitude and a positive communication style.
Good judgement in stressful situations and results driven persona.
Ability to work with people effectively from various backgrounds to include C Suite executives.
Working knowledge of Microsoft Office Suite products, including PowerPoint, Word and Excel.
Ability to maintain a high degree of confidentiality.
Aptitude for clear and effective written and verbal directions.
Conduct security awareness training for staff
Log and track security incidents, recognizes and anticipates trends to recommend appropriate action

Education & Experience/Licenses & Certification

MInimum 3 years of related work experience (Required)
Equivalent to an Associate’s Degree - 60 college credits (Preferred)
California CCW permit and advanced firearms training (Required)
Must be a graduate of a reputable executive protection course (i.e. Oatman, ESI, EPI, SECFOR, GDB, ITG,Trojan) (Required)
Advanced First Aid, CPR, AED certified- Prefer EMT-B (Required)
Some corporate security experience in the Fortune 500 (Required)
Previous experience dealing with potential threats and volatile situations (Required)
Travel- 50% - Northern California and Western States

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Senior Counsel - Commercial Transaction

Walnut Creek, California

Why Work For Us

Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

Principal Responsibilities

Business – Serve as the primary legal counsel for the company’s main business divisions.

Commercial – Collaborate with procurement division in drafting and negotiating commercial agreements. Negotiate and resolve commercial disputes. Lead complex commercial transactions, including supporting M&A deals.

Product – Advise product/business teams through the development life cycle on matters relating to compliance, IP and consumer protection issues.

General Corporate – assist with a wide range of work and projects, as needed, including marketing and privacy/compliance support.

Manager/Leader – provide guidance and support to other legal staff and business partners.

Essential Functions

Provides advice and counsel on legal issues impacting the company's operations and business (including those of its subsidiaries).

Drafts, reviews, advises and negotiates contracts, policies, procedures and other legal documents with a higher degree of complexity.

Researches, analyzes and advises on proposed and existing legislation and regulations for impact on the company.

Substantial knowledge of current law and issues within areas of specialty.

Initiates and leads cross-divisional and enterprise projects. Interacts and influences business to help drive business results.

Performs special projects (substantive, administrative and practice management) for the legal department, including those involving a higher degree of complexity, business impact or financial or personnel resources.

Develops and/or conducts training programs for supervisors, managers and/or employees.

Engages and manages outside counsel within area of responsibility in a cost-effective manner.

Skills

Experience serving as primary attorney for business lines, including directly advising business stakeholders from both a legal and a business perspective

Ability to communicate verbally and in writing in an organized and effective manner with attention to detail

Ability to balance multiple priorities while working in an efficient manner

Strong foundation of project management, change management, and process improvement skills

Excellent strategic thinking and analytical skills with high-level business judgement

Driven self-starter who is comfortable operating with ambiguity and learning new disciplines

Education & Experience / Licenses & Certification

8+ years’ experience advising clients, with a combination of law firm and in-house experience
J.D. from accredited law school
California State Bar license in good standing
BA/BS - Bachelor's degree in related area or an equivalent combination of education and experience
MBA from accredited college/university preferred
Computer skills, MS Office, Google Suite, and online research tools such as WESTLAW

Work Environment/Physical Requirements

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Human Resources Generalist

Phoenix, Arizona

Candidates must be located in Arizona or California