Careers

Join our team of change makers

We’re looking for bright, passionate, and collaborative people to join
our tight-knit team as we innovate in the spirit of service. If this
sounds like you, let’s talk. Email us at careers@a3ventures.co.

Member Service and Sales Associate

Sparks, Nevada

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

AAA NCNU is genuinely concerned about your safety and the health of all of our Team Members.  As a result, should you be offered a position with our Club, you will be required to establish that you have been fully vaccinated against the COVID-19 virus, unless you are able to establish a bona fide exemption from this requirement, or where prohibited by law.

At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Why Work For Us?

  • Great Pay – Paid training and competitive hourly base + incentives.

  • Benefits – Medical, Dental, Vision, wellness program and more!

  • 401k Matching – $1 for $1 company match up to 6% of pay.

  • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.

  • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

Summary:

The Member Experience Associate acts in a service and sales capacity, responsible for providing caring, outstanding Member service with heart while actively promoting cross sales referrals, sales and branch promotions.

Essential Functions

  • Performs routine sales, service and operational functions for AAA Members including; DMV, cashiering, auto travel, notary and insurance sales support, with expectations for maintaining required standards, policies and procedures.
  • Understands and actively promotes products and services to achieve individual goals in support of meeting organization goals and objectives.
  • Overcomes obstacles that create barriers to Team Member or branch efforts and identifies process improvement opportunities and proposes solutions.
  • Acts as an agent for change while promoting AAA’s guiding principles and core values.

Knowledge/Skills/Abilities

  • Demonstrates sales and service skills. Able to effectively interact, face-to-face, with new, prospective and existing Members.
  • Accuracy and comfort handling money, making change, balancing cash drawer.
  • Good computer skills, proficient in both reading and basic arithmetic.
  • Good written and verbal communication skills in person and over the phone.
  • Ability to multitask in response to requests, requirements and Member/Team Member expectations. Ability to accept feedback and correct course as necessary.

Education & Experience / Licenses & Certification

  • High School Diploma or GED required.
  • Two years sales and customer service experience.
  • Experience working with sales and service standards and goals required.
  • Current & valid Driver's License with clean history may be required.
  • Bonding and fingerprinting may be required.
  • P&C Licensing may be required.

Work Environment/Physical Requirements

  • Works in a variety of office environments where standing, walking or sitting at a desk, table or computer workstation may be required for extended periods of time.
  • May travel by car, plane or other form of transportation to attend business meetings or conferences.
  • May be required to work in one or more locations in a defined service area. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

#MEA

Apply Today

Outbound Member Experience Associate - Bilingual Vietnamese

San Jose, California

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

AAA NCNU is genuinely concerned about your safety and the health of all of our Team Members.  As a result, should you be offered a position with our Club, you will be required to establish that you have been fully vaccinated against the COVID-19 virus, unless you are able to establish a bona fide exemption from this requirement, or where prohibited by law.

A career with AAA Northern California, Nevada, Utah, Arizona, and Mountain West is unique, just like you.

We’re a mission-driven Member services organization. We have a saying here at AAA that we aspire to be America’s most trusted organization absolutely famous for doing the right thing. With more than four million Members, our purpose is to bring peace of mind to Members so that they can enjoy life more.

We work hard to create an environment where you can thrive and where you use your skills and talents to help us deliver legendary Member service. You’ll help have a positive impact on the diverse communities we serve, too.

This role will be responsible for supporting AAA Smart Home 60% of the time and DMV /underwriting/insurance servicing 40% of the time.

Essential Functions

  • Exhibits AAA guiding principles and core values
  • Performs routine sales, service and operational functions for AAA Members including; DMV, cashiering, auto travel, notary and insurance sales support, with expectations for maintaining required standards, policies and procedures
  • Understands and actively promotes products and services to achieve individual goals in support of meeting organization goals and objectives 
  • Overcomes obstacles that create barriers to Team Member or branch efforts
  • Identifies process improvement opportunities and proposes solutions
  • Acts as an agent for change while promoting AAA’s guiding principles and core values

Knowledge/Skills/Abilities

  • Demonstrates sales and service skills. Able to effectively interact, face-to-face, with new, prospective and existing Members.
  • Accuracy and comfort handling money, making change, balancing cash drawer.
  • Good computer skills, proficient in both reading and basic arithmetic.
  • Good written and verbal communication skills in person and over the phone.
  • Ability to multitask in response to requests, requirements and Member/Team Member expectations. Ability to accept feedback and correct course as necessary.

Education & Experience / Licenses & Certification

  • High school diploma or GED required
  • Two years sales or customer service experience
  • Experience working with sales and service standards and goals
  • Current  & valid Driver's License with clean history may be required
  • Bonding and fingerprinting may be required
  • P&C Licensing may also be required
  • Bilingual Vietnamese is required

Work Environment/Physical Requirements

Works in a variety of office environments where standing, walking or sitting at a desk, table or computer workstation may

be required for extended periods of time. May travel by car, plane or other form of transportation to attend business meetings or conferences. May be required to work in one or more locations in a defined service area. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

**Please note that you will be asked to complete a candidate assessment following your application, via email. Your application will not be considered until the assessment has been completed.** 

                     

We’ll value your skills and experience. We’re building a performance organization with heart and developing a pipeline of tomorrow’s leaders. Your work will be enhanced with training opportunities, a mentoring program and our Promote-from-within philosophy. We celebrate our diversity and leverage the power of many minds.  

Apply Today

Travel Sales Counselor

Reno, Nevada

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

AAA NCNU is genuinely concerned about your safety and the health of all of our Team Members.  As a result, should you be offered a position with our Club, you will be required to establish that you have been fully vaccinated against the COVID-19 virus, unless you are able to establish a bona fide exemption from this requirement, or where prohibited by law.

At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Why Work For Us?

  • Great Pay – Paid training and competitive hourly base + incentives

  • Benefits – Medical, Dental, Vision, wellness program and more!

  • 401k Matching – $1 for $1 company match up to 6% of pay.

  • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan.

  • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.

  • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

Summary:

As a AAA Travel Counselor, you will be responsible for providing exceptional travel sales and support experiences to our Members.

Essential Functions

  • Sells International & Domestic vacation packages, cruises, tours, hotel, car rental, rail and air travel.
  • Researches, evaluates and compares appropriate AAA Travel Partner packages to match up with member needs for the purpose of “delivering exceptional member experiences” in every transaction.
  • Stays current with world events and latest travel industry developments and trends, and provides relevant information to members.
  • Processes and interprets travel documents for members purchasing travel products with AAA and inform them of governmental requirements.
  • Initiates contact with members and past customers to prospect for new business and encourages repeat business.
  • Cross-sells products and services (e.g., insurance (P&C, Life), new membership accounts, etc.).

Knowledge/Skills/Abilities

  • Basic computer (e.g., Microsoft Word, Outlook, etc.) and industry specific applications (e.g., Galileo, VAX, etc.) and telephone skills.
  • GDS experience required (Apollo/Galileo/Travelport).
  • Knowledge of travel products and worldwide geography, the ability to read and interpret maps and brochures.
  • Strong consultative selling skills with the ability to listen to members’ needs.
  • Bilingual communication skills are a plus.

Education & Experience / Licenses & Certification

  • High School Diploma or GED equivalent.
  • 2 years of recent experience selling international and domestic travel services.
  • Travel Institute certification as “CTA, CTC, or CTIE” (preferred).

Work Environment/Physical Requirements

  • Works in an office environment sitting at a desk, table or computer workstation for extended periods of time. 
  • May travel by car, plane or other form of transportation to attend business meetings or conferences.
  • Approximately 70-80 percent of the time spent on the job involves the use of a personal computer.

Apply Today

Member Experience Associate

Sacramento, California

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

AAA NCNU is genuinely concerned about your safety and the health of all of our Team Members.  As a result, should you be offered a position with our Club, you will be required to establish that you have been fully vaccinated against the COVID-19 virus, unless you are able to establish a bona fide exemption from this requirement, or where prohibited by law.

At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Why Work For Us?

  • Great Pay – Paid training and competitive hourly base + incentives.

  • Benefits – Medical, Dental, Vision, wellness program and more!

  • 401k Matching – $1 for $1 company match up to 6% of pay.

  • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.

  • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

Summary:

The Member Experience Associate acts in a service and sales capacity, responsible for providing caring, outstanding Member service with heart while actively promoting cross sales referrals, sales and branch promotions.

Essential Functions

  • Performs routine sales, service and operational functions for AAA Members including; DMV, cashiering, auto travel, notary and insurance sales support, with expectations for maintaining required standards, policies and procedures.
  • Understands and actively promotes products and services to achieve individual goals in support of meeting organization goals and objectives.
  • Overcomes obstacles that create barriers to Team Member or branch efforts and identifies process improvement opportunities and proposes solutions.
  • Acts as an agent for change while promoting AAA’s guiding principles and core values.

Knowledge/Skills/Abilities

  • Demonstrates sales and service skills. Able to effectively interact, face-to-face, with new, prospective and existing Members.
  • Accuracy and comfort handling money, making change, balancing cash drawer.
  • Good computer skills, proficient in both reading and basic arithmetic.
  • Good written and verbal communication skills in person and over the phone.
  • Ability to multitask in response to requests, requirements and Member/Team Member expectations. Ability to accept feedback and correct course as necessary.
  • Bilingual Spanish preferred.

Education & Experience / Licenses & Certification

  • High School Diploma or GED required.
  • Two years sales or customer service experience.
  • Experience working with sales and service standards and goals.
  • Current & valid Driver's License with clean history may be required.
  • Bonding and fingerprinting may be required.
  • P&C Licensing may be required.

Work Environment/Physical Requirements

  • Works in a variety of office environments where standing, walking or sitting at a desk, table or computer workstation may be required for extended periods of time.
  • May travel by car, plane or other form of transportation to attend business meetings or conferences.
  • May be required to work in one or more locations in a defined service area. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

#MEA

Apply Today

Home Service Associate

Sacramento, California

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

AAA NCNU is genuinely concerned about your safety and the health of all of our Team Members.  As a result, should you be offered a position with our Club, you will be required to establish that you have been fully vaccinated against the COVID-19 virus, unless you are able to establish a bona fide exemption from this requirement, or where prohibited by law.

At AAA our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

As the Home Services Associate III and a member of the House Manager team, you are responsible for supporting the daily operations and member interaction. You are both our voice and the face of House Manager to our Member base. You will be supporting your peers with training, work orders, home assessments, and consultations. You will help provide leadership and guidance, when applicable, to Team Members and handle escalated operational issues to provide a positive experience to our members. Support building out House Manager programs with your Team Leader. Use sound business judgment to resolve service, operational, and technology issues

Essential Functions

  • Complete work orders as assigned

  • You will manage your time at a given job site and be given a schedule to work towards completing based on member demand

  • Provide consultations on future work to members

  • Complete, provide, and educate our members on our Home Services that drive future work to our team and help our members understand their homes better

  • Build training classes and reference materials in your subject matter area to assist your team members’ growth. Beyond creating the material, you may be asked to help lead the training to other team members

  • You will provide pricing recommendations on work orders. 

  • You will learn and grow your skill base in areas like contracts, CSLB areas, and other legally supporting documentation as required to complete our work

Knowledge/Skills/Abilities

  • Strong verbal and written communication skills

  • Understand the basic requirements of collecting information via photos and measurements

  • Strong understanding of skills outside their CSLB area of expertise, examples include:

    • Electrical (GFCI installation)

    • Appliance troubleshooting and basic repair

    • Plumbing (ability to assess a fix minor leaks)

    • Carpentry

  • Experience in, and ability to, provide consultations

  • Preferred Project Management experience

  • Ability to learn and use a scheduling software

  • Ability to learn and use an online ordering system

  • Collaborative and team oriented individual

Education & Experience/Licenses & Certification

  • High school diploma or equivalent required

  • Preferred Contractor’s License (any CSLB defined category)

  • 5-7 years’ experience

  • Preferred 1 year of supervisory experience

Work Environment/Physical Requirements

  • Lifting and carrying various parts, weighing up to 30-50 pounds, several times a day

  • Bending, kneeling, reaching and stooping as required for service call

Apply Today

Home Service Technician

Berkeley, California

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

AAA NCNU is genuinely concerned about your safety and the health of all of our Team Members.  As a result, should you be offered a position with our Club, you will be required to establish that you have been fully vaccinated against the COVID-19 virus, unless you are able to establish a bona fide exemption from this requirement, or where prohibited by law.

At A3 Labs we come to work to dream, design and define how we will live and move into the future. We exist to harness these forces for the benefit of Members and future generations, humanizing disruptive change for the betterment of the communities we serve. We’re looking for bright, passionate, and collaborative people to join our tight-knit team as we innovate in the spirit of service.   

Why Work For Us?

  • Impact. Lead the charge in mobility as a service movement and enable people’s lives to improve through the sharing economy. Leverage the best of an established 115 year-old not for profit combined with start-up speed and agility to create real and meaningful impact.
  • Recognition. We offer a competitive total compensation package including base salary, annual performance bonuses, benefits, and 401(k) Company match with additional discretionary contribution potential.
  • Lifestyle. We do honorable work, and we practice our values: humility, integrity, teamwork, and service. You’ll have the security of a larger organization but you’ll move at startup speed.

Summary

As the Home Services Associate II and a member of the House Manager team, you are responsible for supporting the daily operations and member interaction. You are both our voice and the face of House Manager to our member base. Our people-centric management team will support you with scheduling, training, and ensuring you have all the equipment you need to be successful. You will also be supporting your other team members with work orders, home assessments and other items that may be your specialty and not theirs. Our goal is to have you grow with us and help hone your trade skills to become an expert in your area, for yourself and the members we serve. We are expecting you to use sound business judgment to resolve service, operational, and technology issues with a great team behind you for support.
 

Essential Functions

  • Complete work orders as assigned
  • You will manage your time at a given job site and be given a schedule to work towards completing based on member demand
  • Complete, provide, and educate our members on our Home Health Preventative Maintenance Reports that drive future work to our team and help our members understand their homes better
  • You will be asked infrequently to Quality Check/Assess (QC or QA) the work of contractors that complete work that you specialize in and notify your leadership team should rework be needed
  • You will provide pricing recommendations on permitted work orders that may require the use of outside contractor support or to build out a pricing structure
  • You will learn and grow your skill base in your specific trade specialty, as well as, learn the basics of other trade areas to build out your core skills to complete work across the trades
  • You will also learn and apply necessary steps that are needed to complete larger jobs (remodels, renovations, large installations, etc.) and support team members in completing these tasks
  • Understand and enforce OSHA standard safety and cleanliness
  • Basic understanding of the financial impacts of labor and materials on a job

Knowledge/Skills/Abilities

  • Strong oral and written communication
  • Understand the basic requirements of collecting information via photos and measurements
  • Basic understanding of skills which include:
  • Electrical (GFCI installation)
  • Appliance trouble shooting and basic repair
  • Basic understanding of plumbing and repair
  • Ability to replace toilets
  • Ability to replace ceiling fans, lights, etc. (basic electric work)
  • Ability to caulk properly
  • Landscaping
  • Intermediate knowledge of your specific trade skill and the ability to complete basic jobs within that skillset
  • Understand and enforce job site safety and cleanliness
  • Advanced understanding and safety related to the use of power tools
  • Collaborative and team oriented individual

Education & Experience/Licenses & Certification

  • High school diploma or equivalent required
  • 2-4 years of experience in a specialized trade
  • Valid Driver’s license
  • Basic understanding of other trade skill areas (electrical, plumbing, carpentry, etc.)
  • Ability to learn and use a scheduling software
  • Ability to learn and use an online ordering system
  • 2-4 verifiable years within classified trade

Work Environment/Physical Requirements

  • Lifting and carrying various parts, weighing up to 30-50 pounds, several times a day
  • Bending, kneeling, reaching and stooping as required for service calls

#OLG_RX

Apply Today

Member Care Specialist

Clearfield, Utah

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

AAA NCNU is genuinely concerned about your safety and the health of all of our Team Members.  As a result, should you be offered a position with our Club, you will be required to establish that you have been fully vaccinated against the COVID-19 virus, unless you are able to establish a bona fide exemption from this requirement, or where prohibited by law.

Key Responsibilities

  • Responds to Member questions and inquiries via phone, email, and other communication methods to maintains a high level of member satisfaction levels.
  • Researches and resolves complex and sensitive Member issues in order to ensure timely complaint resolution.
  • Special projects as necessary.
  • Provides reporting and other data as needed by supervisor and department.

Key Accountabilities:

  • Achieve desired Member satisfaction goals
  • Assist with inbound Member phone calls, emails, etc.
  • Provide a member experience in line with AAA values
Apply Today

Principal Financial Analyst

Berkeley, California

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

AAA NCNU is genuinely concerned about your safety and the health of all of our Team Members.  As a result, should you be offered a position with our Club, you will be required to establish that you have been fully vaccinated against the COVID-19 virus, unless you are able to establish a bona fide exemption from this requirement, or where prohibited by law.

At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Why Work For Us?

  • Benefits – Medical, Dental, Vision, wellness program and more!
  • 401k Matching – $1 for $1 company match up to 6% of pay
  • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan
  • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
  • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

AAA NCNU is genuinely concerned about your safety and the health of all of our Team Members.  As a result, should you be offered a position with our Club, you will be required to establish that you have been fully vaccinated against the COVID-19 virus, unless you are able to establish a bona fide exemption from this requirement, or where prohibited by law.

Summary

Our Principal Financial Analyst requires an energetic, creative and highly capable financial professional who can create and sustain financial models, engage with senior management as a strong business partner and a trusted financial advisor. Our Principal Financial Analyst will create and sustain financial models and engage with senior management as a strong business partner.

Essential Functions

  • Builds and maintains effective relationships between the business unit(s) and finance.
  • Manages high-level and complex financial and operational analyses and identifies unique issues through analysis of intangibles.
  • Partners with senior level executives to initiate solutions or new approaches to address opportunity trends or significant issues
  • Develops metrics and reports using research and tools provided by the company.
  • Interprets results of analysis, prepares and presents outcomes to senior leadership.
  • Reviews reporting and analytic methodologies and makes recommendations for improvement.
  • Proactively analyzes data and delivers insights to business customers to deepen their understanding of key issues.
  • Reviews work of peers to ensure high quality and effectiveness and coaches staff on standard analytic approach and actions to take based on findings.
  • May act as team lead and/or coordinate the activities of others.


Knowledge/Skills/Abilities

  • Understands the company’s business and the broader industry.
  • Strategic thinker with strong oral and written communication skills.
  • Comfortable interacting and challenging senior leaders.
  • Effective facilitator, negotiator, coach, and leader.
  • Demonstrated ability to structure and conduct data analyses relevant to complex business issues.
  • Demonstrated ability to make effective formal presentations.
  • Advanced Microsoft Excel, including charts/graphs, pivot tables, lookups, complex nested formulas.
  • Proficiency with structured analysis and design techniques.
  • Ability to troubleshoot and resolve data issues.


Education & Experience / Licenses & Certification

  • Bachelor’s degree in related area
  • Masters of Business Administration, concentration in Finance (preferred)
  • Experience with project and process management (preferred)
  • Experience in interacting with C-suite executives
  • 6+ years of analytical experience in related industry
  • Mentoring and leadership experience

#LI-VB1

#VIC_RX

Apply Today

Shuttle Driver / Customer Service

Sun City, Arizona

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

AAA NCNU is genuinely concerned about your safety and the health of all of our Team Members.  As a result, should you be offered a position with our Club, you will be required to establish that you have been fully vaccinated against the COVID-19 virus, unless you are able to establish a bona fide exemption from this requirement, or where prohibited by law.

Why Work With Us:

  • Exceptional benefits within 30 days of hire, with employer contribution to medical/Dental/Vision premiums

  • 401K Matching $1 for $1 up to 6% annually

  • Opportunity for advancement

  • 15 Paid Days off, some Saturdays and no Sunday work hours

  • Clean well equipped shops with high car count

  • Free AAA Membership and numerous employee discounts

 

Essential Functions

• Maintain proper levels of member/customer satisfaction.

• Answer telephones and assist customers with booking appointments and general service questions.

• Route customers to the proper staff member for more technical questions.

• Assist with invoicing and processing payments for customers.

• Assist with entering supplier invoices into the shop management software.

• Assist the General Manager with physical inventories

• Assist management with coordinating and holding employee meetings.

• Assist Service Advisors and General Manager with various administrative duties – filing, mail processing, supply ordering, daily closing, etc.

• Maintain a clean and safe working environment. Keep the parking area and the interior sales and service area of the facility neat and clean on a daily basis.

 

Knowledge/Skills/Abilities

• Good written verbal communication, ability to take direction well

• Bilingual communication skills (preferred)

• Basic Mathematical skills

 

Education, Experience, Licenses/Certification

  • Two (2) years of experience in a customer contact role

  • Must be at least 21 years of age

Work Environment/Physical Requirements

  • Lifting and carrying parts, weighing up to 25 pounds, possibly several times a day

  • Some exposure to loud noises every day for up to 30 minutes at a time from air tools and auto repair equipment.

  • A percent of time is spent traveling by car to pick up parts and customers

  • Long periods of time on your feet.

#AUTO

Apply Today

Automotive Service Advisor

Chandler, Arizona

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

AAA NCNU is genuinely concerned about your safety and the health of all of our Team Members.  As a result, should you be offered a position with our Club, you will be required to establish that you have been fully vaccinated against the COVID-19 virus, unless you are able to establish a bona fide exemption from this requirement, or where prohibited by law.

    Why Work With Us:

    • Base salary + generous commission plan
    • Exceptional benefits within 30 days of hire, with employer contribution to medical/Dental/Vision premiums
    • 401K Matching $1 to $1 up to 6% annually
    • 15 Paid Days off (20 days after 1 year) + 9 paid holidays, some Saturdays and no Sundays
    • Opportunities for growth
    • Tuition reimbursement for automotive education and ASE Certifications
    • Clean well equipped shops with state of the art equipment and consistent car count
    • A free AAA Membership and numerous employee discounts

     

    Job Profile Summary

    The Service Advisor focuses on delivering an outstanding member experience as well as facilitating the work flow of technicians. The job encompasses listening and asking the proper questions to ensure the vehicle to be serviced is diagnosed properly while maintaining the highest levels of customer satisfaction. This includes delivering courteous service, clearly explaining services and charges, accurate completion timelines, and delivering quality work.The Service Advisor is responsible for scheduling work, preparing estimates, assigning work to the technicians, ordering parts, and coordinating other service activities.

    Essential Duties

    • Responsible for performing all duties necessary to interact with members, determine their perceived auto repair needs and to meet and exceed their expectations of great customer service.

    • Accurately document repairs, diagnostic and maintenance work into shop management system 

    • Ensures all necessary BAR requirements are met in Repair Order preparation and documentation

    • Sources and estimates all needed parts for repairs to customer vehicles

    • Suggests repairs for safety and improved performance and helps prioritize for customers  in order of importance safety, economy, longevity etc.

    • Reviews  all repairs made to vehicles at point of sale and assures customers have a clear understanding of repairs performed throughout all phases of the transaction including the original estimate through the final payment. 

    • Performs minimal record keeping and other administrative functions required to support the business 

    • Note: May require travel to different locations on an as needed basis

    Knowledge/Skills/Abilities

    • Effective verbal and written communication skills in the language(s) required for the role, as justified for business necessity

    • Effective organization, interpersonal and negotiation skills

    • Ability to work scheduled hours as necessitated by business need

    • Strong math and computer skills with experience using software applications including word processing, spreadsheets, browsers, and email

    • Strong Member service focus

    • Automotive/mechanical background

    • Ability to drive vehicles equipped with manual transmission

    • Knowledge of equipment/tool operation and diagnostic/repair procedures

    Education & Experience / Licenses & Certification

    • Valid driver license and acceptable driving record

    • High School Diploma or equivalent certification (GED)

    • 3-5 years industry experience in auto repair

    • Automotive Service Excellence certification desired 

    Work Environment/Physical Requirements

    • Ability to lift and or carry up to 40lbs

    • Standing, bending, kneeling, pushing, reaching, lifting, climbing ladders


    #MCC_RX

    Apply Today

    Customer Service - Member Experience

    Tempe, Arizona

    We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    AAA NCNU is genuinely concerned about your safety and the health of all of our Team Members.  As a result, should you be offered a position with our Club, you will be required to establish that you have been fully vaccinated against the COVID-19 virus, unless you are able to establish a bona fide exemption from this requirement, or where prohibited by law.

    RESPONSIBILITIES/JOB DUTIES:


    • Operate automatic call distribution (ACD) telephone set and PC Windows-based applications, to accurately receive record and respond to Members’ requests.
    • Properly answer and accurately process incoming telephone calls regarding service and other related areas, while demonstrating a pleasant and professional telephone manner.
    • Take action, as necessary, to appropriately respond to a Member needs and concerns
    • Listen and probe for additional information as necessary.
    • Make sound decisions concerning the prioritization of service (e.g., safety concern, extreme hardship to Member)
    • Identify situations that require special handling and coordinate with appropriate unit as necessary
    • Accurately enter information, comments and complaints regarding Members’ needs, including any special service considerations, in the system application. Forward complaint information to appropriate support for follow-up
    • Process credit card and member billing transaction via available applications
    • Deliver extraordinary customer service to Members, using sound business judgment, by accurately answering questions, applying and interpreting department policy and effectively utilizing department references and resources
    • Provide Members with all necessary instructions to ensure a complete understanding of the services that will be rendered. Make decisions regarding policy exceptions
    • Handle call backs from customers requesting status of service
    • Suggest cross-selling opportunities that will enhance Member's experience; promote related programs as required by the Member’s individual situation
    • Basic mathematical, typing (35 wpm minimum), computer (basic usage and functions) and data entry skills
    • Basic computer, relevant applications (e.g., Microsoft Word, Outlook, etc.), and telephone skills
    • Basic knowledge of vehicle components and common reasons for vehicle failure
    • General awareness of AAA products, and location of business offices within service area
    • Passion for customer service
    • Geographic knowledge of footprint
    • Ability to navigate through navigation system (Google Maps)
    • Effective analytical, written and oral communication skills to enable accurate completion of assignments, proper handling of problem situations and constructive interaction with others.
    • Ability to work overtime and/or holidays as necessitated by business and/or weather conditions.
    • Strong interpersonal and customer service skills (e.g., professional, tactful, etc.)
    • Ability to identify customer needs and recommend solutions
    • Application of good judgment and decision making
    • Ability to work efficiently both independently and as part of a team
    • Ability to cope in a professional manner with a fast work pace and time pressure
    • Ability to remain organized and in control under challenging conditions

    EDUCATION, KNOWLEDGE, SKILLS,COMPETENCIES, CERTIFICATIONS/LICENSES


    ● 0 – 2 years prior customer service experience, retail or banking (preferred).
    ● Call center experience (preferred).
    ● High School Diploma or GED (required).
    ● College or AA degree (preferred).
    ● Bilingual in Spanish a plus (optional).

    #OSC_RX

    Apply Today

    Insurance Associate - Must Live In Arizona

    Phoenix, Arizona

    We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    AAA NCNU is genuinely concerned about your safety and the health of all of our Team Members.  As a result, should you be offered a position with our Club, you will be required to establish that you have been fully vaccinated against the COVID-19 virus, unless you are able to establish a bona fide exemption from this requirement, or where prohibited by law.

    At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    Why Work For Us?

    • Training – You’ll attend a thorough, comprehensive, training program
    • Benefits – Medical, Dental, Vision, wellness program and more!
    • 401k Matching – $1 for $1 company match up to 6% of pay
    • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan
    • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
    • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

    Summary

    • Sales Agents serve our Members by selling them the Property & Casualty and Roadside Assistance insurance that meets the Member’s needs.

    Essential Functions

    • Uses sales techniques and product knowledge to identify customer-specific needs to generate new sales to prospective and current Members. Effectively overcomes objections to close the sale.
    • Works to meet or exceed targets assigned by the Sales Agent’s manager.
    • Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.
    • Consistently provides a sales experience that enhances the Member’s affinity to the AAA brand and results in greater Member satisfaction and loyalty.
    • Proactively solicits new insurance sales by handling inbound calls, performing outbound calls, working marketing lists, and cross-selling/up-selling new and existing Members.

    Knowledge/Skills/Abilities

    • Possesses sales skills effectively employed in the tracking, following up on and closing of assigned leads.
    • Knowledge of desktop systems including but not limited to Microsoft Office software applications.

    Education & Experience/Licenses & Certification

    • High school diploma or GED required. Bachelor's degree in relevant field preferred.
    • 1 to 3 years of sales experience required. Insurance industry and/or call center work experience preferred.
    • Ability to acquire the active and unrestricted state issued license(s) required to place property and casualty insurance within thirty (30) calendar days of hire. Active required license(s) in CA, NV and UT preferred.

    #JOR_RX

    #RIN

    Apply Today

    Insurance Associate - Must Live In Utah

    Clearfield, Utah

    We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    AAA NCNU is genuinely concerned about your safety and the health of all of our Team Members.  As a result, should you be offered a position with our Club, you will be required to establish that you have been fully vaccinated against the COVID-19 virus, unless you are able to establish a bona fide exemption from this requirement, or where prohibited by law.

    At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    Why Work For Us?

    • Training – You’ll attend a thorough, comprehensive, training program
    • Benefits – Medical, Dental, Vision, wellness program and more!
    • 401k Matching – $1 for $1 company match up to 6% of pay
    • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan
    • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
    • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

    Summary

    • Sales Agents serve our Members by selling them the Property & Casualty and Roadside Assistance insurance that meets the Member’s needs.

    Essential Functions

    • Uses sales techniques and product knowledge to identify customer-specific needs to generate new sales to prospective and current Members. Effectively overcomes objections to close the sale.
    • Works to meet or exceed targets assigned by the Sales Agent’s manager.
    • Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.
    • Consistently provides a sales experience that enhances the Member’s affinity to the AAA brand and results in greater Member satisfaction and loyalty.
    • Proactively solicits new insurance sales by handling inbound calls, performing outbound calls, working marketing lists, and cross-selling/up-selling new and existing Members.

    Knowledge/Skills/Abilities

    • Possesses sales skills effectively employed in the tracking, following up on and closing of assigned leads.
    • Knowledge of desktop systems including but not limited to Microsoft Office software applications.

    Education & Experience/Licenses & Certification

    • High school diploma or GED required. Bachelor's degree in relevant field preferred.
    • 1 to 3 years of sales experience required. Insurance industry and/or call center work experience preferred.
    • Ability to acquire the active and unrestricted state issued license(s) required to place property and casualty insurance within thirty (30) calendar days of hire. Active required license(s) in CA, NV and UT preferred.

    #JOR_RX

    #RIN

    Apply Today

    Licensed Insurance Agent - Must Live In Arizona

    Phoenix, Arizona

    We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    AAA NCNU is genuinely concerned about your safety and the health of all of our Team Members.  As a result, should you be offered a position with our Club, you will be required to establish that you have been fully vaccinated against the COVID-19 virus, unless you are able to establish a bona fide exemption from this requirement, or where prohibited by law.

    At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    Why Work For Us?

    • Training – You’ll attend a thorough, comprehensive, training program
    • Benefits – Medical, Dental, Vision, wellness program and more!
    • 401k Matching – $1 for $1 company match up to 6% of pay
    • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan
    • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
    • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

    Summary

    • Sales Agents serve our Members by selling them the Property & Casualty and Roadside Assistance insurance that meets the Member’s needs.

    Essential Functions

    • Uses sales techniques and product knowledge to identify customer-specific needs to generate new sales to prospective and current Members. Effectively overcomes objections to close the sale.
    • Works to meet or exceed targets assigned by the Sales Agent’s manager.
    • Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.
    • Consistently provides a sales experience that enhances the Member’s affinity to the AAA brand and results in greater Member satisfaction and loyalty.
    • Proactively solicits new insurance sales by handling inbound calls, performing outbound calls, working marketing lists, and cross-selling/up-selling new and existing Members.

    Knowledge/Skills/Abilities

    • Possesses sales skills effectively employed in the tracking, following up on and closing of assigned leads.
    • Knowledge of desktop systems including but not limited to Microsoft Office software applications.

    Education & Experience/Licenses & Certification

    • High school diploma or GED required. Bachelor's degree in relevant field preferred.
    • 1 to 3 years of sales experience required. Insurance industry and/or call center work experience preferred.
    • Ability to acquire the active and unrestricted state issued license(s) required to place property and casualty insurance within thirty (30) calendar days of hire. Active required license(s) in CA, NV and UT preferred.

    #IA

    Apply Today

    Mobile Security Guard

    Tempe, Arizona

    We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    AAA NCNU is genuinely concerned about your safety and the health of all of our Team Members.  As a result, should you be offered a position with our Club, you will be required to establish that you have been fully vaccinated against the COVID-19 virus, unless you are able to establish a bona fide exemption from this requirement, or where prohibited by law.

    The Mobile Patrol Officer provides patrol services in a professional and proficient manner at all times to all AAA Smart Home customers and those residents that live in communities that are under contract with AAA Smart Home. They are responsible for patrolling the community to ensure residents are safe and report anything out of the ordinary that poses a security risk.

    Why work for us?

    • Job Stability - Career Growth

    • Great Benefits - Medical/Dental/Vision

    • Retirement - 401k matching up to 6%

    • Work/Life Balance - PTO 3 Weeks + 9 paid holidays

    Essential Duties

    • Provide outstanding customer service with every member/resident interaction.

    • Promptly respond to burglar alarms at businesses and residences while following all procedures and instructions.

    • Complete daily assigned tasks, e.g. red-tag checks, initial interior checks, interior checks, spot checks, courtesy patrols, etc.  

    • Completion of unique duties as assigned for your designated beat and shift.

    • Provide vacation services for residents who are out-of-town that requested personal periodic surveillance of their home.

    • Check accounts daily/nightly as contracted with customers to ensure the residents are receiving the service they requested.

    • Safely operate the designated patrol vehicle observing all state and municipal traffic laws; all traffic rules specified by the bylaws of the community; and all safety guidelines of AAA Smart Home.

    • Maintain regular records of the daily patrol activities

    • Effectively and professionally communicate with dispatch, customers and management.

    • Keep the Patrol Lead and/or Patrol Manager informed of all problems, unique situations, etc. that occur on your shift.

    • Ensure proper maintenance of the designated patrol vehicle, e.g. routine, scheduled, preventive or corrective maintenance, vacuuming, car washes, etc. 

    • Proper completion of Incident reports.

    • Proper completion and submission of all forms associated with patrol activities and/or duties.

    • Entering all pertinent and necessary information into Silvertrac.

    • Operation of KNOX KeySecure Boxes.

    • Other duties as assigned.

    Knowledge/Skills/Abilities

    • 1 year of customer service experience. 

    • Experience in the security industry is preferred.

    • Ability to help customers and provide exceptional customer service with every interaction

    • Must have the ability to safely operate a motor vehicle

    • Strong attention to detail

    • Ability to communicate clearly and effectively both verbally and in writing 

    • Intermediate computer skills

    Education & Experience / Licenses & Certification

    • High school diploma or equivalent GED

    • Must be at least 21 years old  

    • Must obtain and maintain an Arizona Security Card Certification (Guard Card)  

    • Must have a valid Arizona Drivers License and satisfactory 39 month driving record

    • Must be able to work overtime as needed

     

    Working Environment

    Must be able to lift and or move up to 50 pounds.  Required to sit or stand for extended periods of time and must be able to walk, climb, balance, stoop, kneel, crouch, and crawl.  Must be able to work and drive in severe weather conditions. Ability to drive for two (2) or more hours uninterrupted; Ability to enter/exit the patrol vehicle safely numerous times during a scheduled work shift; Ability to stand for two (2) or more hours uninterrupted.

    #OSC_RX

    Apply Today

    Member Experience Associate (Sales)

    Gilroy, California

    We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    AAA NCNU is genuinely concerned about your safety and the health of all of our Team Members.  As a result, should you be offered a position with our Club, you will be required to establish that you have been fully vaccinated against the COVID-19 virus, unless you are able to establish a bona fide exemption from this requirement, or where prohibited by law.

    At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    Why Work For Us?

    • Great Pay – Paid training and competitive hourly base + incentives.

    • Benefits – Medical, Dental, Vision, wellness program and more!

    • 401k Matching – $1 for $1 company match up to 6% of pay.

    • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.

    • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

    Summary:

    The Member Experience Associate acts in a service and sales capacity, responsible for providing caring, outstanding Member service with heart while actively promoting cross sales referrals, sales and branch promotions.

    This Team Member will be our AAA Smart Home sales expert and help out with greeting, DMV/Cashiering and Insurance Servicing as needed.

    Essential Functions

    • Performs routine sales, service and operational functions for AAA Members including; DMV, cashiering, auto travel, notary and insurance sales support, with expectations for maintaining required standards, policies and procedures.
    • Understands and actively promotes products and services to achieve individual goals in support of meeting organization goals and objectives.
    • Overcomes obstacles that create barriers to Team Member or branch efforts and identifies process improvement opportunities and proposes solutions.
    • Acts as an agent for change while promoting AAA’s guiding principles and core values.

    Knowledge/Skills/Abilities

    • Demonstrates sales and service skills. Able to effectively interact, face-to-face, with new, prospective and existing Members.
    • Accuracy and comfort handling money, making change, balancing cash drawer.
    • Good computer skills, proficient in both reading and basic arithmetic.
    • Good written and verbal communication skills in person and over the phone.
    • Ability to multitask in response to requests, requirements and Member/Team Member expectations. Ability to accept feedback and correct course as necessary.

    Education & Experience / Licenses & Certification

    • High school diploma or GED required.
    • Two years sales or customer service experience.
    • Experience working with sales and service standards and goals.
    • Current & valid Driver's License with clean history may be required.
    • Bonding and fingerprinting may be required.
    • P&C Licensing is preferred and may be required.
    • Bilingual Spanish Required

    Work Environment/Physical Requirements

    • Works in a variety of office environments where standing, walking or sitting at a desk, table or computer workstation may be required for extended periods of time.
    • May travel by car, plane or other form of transportation to attend business meetings or conferences.
    • May be required to work in one or more locations in a defined service area. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

    Apply Today

    AAA Sales Agent

    Ogden, Utah

    We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    AAA NCNU is genuinely concerned about your safety and the health of all of our Team Members.  As a result, should you be offered a position with our Club, you will be required to establish that you have been fully vaccinated against the COVID-19 virus, unless you are able to establish a bona fide exemption from this requirement, or where prohibited by law.

    At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

     

    Why work for us?

    • Compensation – Generous base ($32,000 annually) plus commission pay structure with the ability to earn commission on every policy

    • Fast Start Bonus - Earn upto $10,000 during your first 6 months

    • Licensing Assistance – AAA will reimburse a portion of the costs of licensure

    • No Overhead Costs – W-2 structure with dedication space in a AAA NCNU branch.

    • Benefits – Medical, Dental, Vision, wellness program and more!

    • 401k Matching – $1 for $1 company match up to 6% of pay.

    • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.

    • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

     

    Summary:

    Sales Agents serve our Members by selling Property & Casualty and Roadside Assistance insurance that meets the Member’s needs.

     

    Essential Functions

    • Uses sales techniques and product knowledge to identify customer-specific needs to generate new sales, retain existing insured’s and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.

    • Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Associate’s manager.

    • Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.

    • Consistently provides all Members with a sales and service experience that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.

    • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.

    • Responds to customer inquiries and requests relating to insurance products and membership.

    • Researches and resolves customer service issues. Often assists the insured in initiating the first notice of loss on claims.

    Education & Experience/Licenses & Certification

    • High school diploma or GED required. Bachelor's degree in a relevant field preferred.

    • 2 to 4 years of sales experience preferred.

    • Currently possesses, or has the ability to acquire unrestricted state issued license(s) required to place property and casualty insurance within twenty-one (21) calendar days of start date. Depending on start date,  active property and casualty license(s) may be required.

    Work Environment/Physical Requirements

    Works in an office environment sitting at a desk, table or computer workstation for extended periods of time.  May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

    #MOR

    Apply Today

    Member Experience Associate - Outbound Sales

    Gilbert, Arizona

    We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    AAA NCNU is genuinely concerned about your safety and the health of all of our Team Members.  As a result, should you be offered a position with our Club, you will be required to establish that you have been fully vaccinated against the COVID-19 virus, unless you are able to establish a bona fide exemption from this requirement, or where prohibited by law.

    At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    Why Work For Us?

    • Great Pay – Paid training and competitive hourly base + incentives.
    • Benefits – Medical, Dental, Vision, wellness program and more!
    • 401k Matching – $1 for $1 company match up to 6% of pay.
    • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.
    • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

    Summary:

    The Member Experience Associate acts in a service and sales capacity, responsible for providing caring, outstanding Member service with heart while actively promoting cross sales referrals, sales and branch promotions.

    Essential Functions

    • Performs routine sales, service and operational functions for AAA Members including; DMV, cashiering, auto travel, notary and insurance sales support, with expectations for maintaining required standards, policies and procedures.
    • Understands and actively promotes products and services to achieve individual goals in support of meeting organization goals and objectives.
    • Overcomes obstacles that create barriers to Team Member or branch efforts and identifies process improvement opportunities and proposes solutions.
    • Acts as an agent for change while promoting AAA’s guiding principles and core values.

    Knowledge/Skills/Abilities

    • Demonstrates sales and service skills. Able to effectively interact, face-to-face, with new, prospective and existing Members.
    • Accuracy and comfort handling money, making change, balancing cash drawer.
    • Good computer skills, proficient in both reading and basic arithmetic.
    • Good written and verbal communication skills in person and over the phone.
    • Ability to multitask in response to requests, requirements and Member/Team Member expectations. Ability to accept feedback and correct course as necessary.

    Education & Experience / Licenses & Certification

    • High School Diploma or GED required.
    • Two years sales and customer service experience required. Outbound sales experience preferred.
    • Experience working with sales and service standards and goals required.
    • Current & valid Driver's License with clean history may be required.
    • Bonding and fingerprinting may be required.
    • P&C Licensing may be required.

    Work Environment/Physical Requirements

    • Works in a variety of office environments where standing, walking or sitting at a desk, table or computer workstation may be required for extended periods of time.
    • May travel by car, plane or other form of transportation to attend business meetings or conferences.
    • May be required to work in one or more locations in a defined service area. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

    #MEA

    Apply Today

    Member Experience Associate - DMV

    Mountain View, California

    We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    AAA NCNU is genuinely concerned about your safety and the health of all of our Team Members.  As a result, should you be offered a position with our Club, you will be required to establish that you have been fully vaccinated against the COVID-19 virus, unless you are able to establish a bona fide exemption from this requirement, or where prohibited by law.

    Essential Functions

    • Exhibits AAA guiding principles and core values
    • Performs routine sales, service and operational functions for AAA Members including; DMV, cashiering, auto travel, notary and insurance sales support, with expectations for maintaining required standards, policies and procedures
    • Understands and actively promotes products and services to achieve individual goals in support of meeting organization goals and objectives 
    • Overcomes obstacles that create barriers to Team Member or branch efforts
    • Identifies process improvement opportunities and proposes solutions
    • Acts as an agent for change while promoting AAA’s guiding principles and core values

    Summary:

    The Member Experience Associate acts in a service and sales capacity, responsible for providing caring, outstanding Member service with heart while actively promoting cross sales referrals, sales and branch promotions.

    This Team Member will perform DMV and cashiering transactions.

    Knowledge/Skills/Abilities

    • Demonstrates sales and service skills. Able to effectively interact, face-to-face, with new, prospective and existing Members.
    • Accuracy and comfort handling money, making change, balancing cash drawer.
    • Good computer skills, proficient in both reading and basic arithmetic.
    • Good written and verbal communication skills in person and over the phone.
    • Ability to multitask in response to requests, requirements and Member/Team Member expectations. Ability to accept feedback and correct course as necessary.

    Education & Experience / Licenses & Certification

    • High school diploma or GED required
    • Two years sales or customer service experience
    • Experience working with sales and service standards and goals
    • Current  & valid Driver's License with clean history may be required
    • Bonding and fingerprinting may be required
    • P&C Licensing may also be required
    • Bilingual Spanish preferred

    Work Environment/Physical Requirements

    Works in a variety of office environments where standing, walking or sitting at a desk, table or computer workstation may

    be required for extended periods of time. May travel by car, plane or other form of transportation to attend business meetings or conferences. May be required to work in one or more locations in a defined service area. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

    Apply Today

    Tow and Light Service Drivers

    Phoenix, Arizona

    We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    AAA NCNU is genuinely concerned about your safety and the health of all of our Team Members.  As a result, should you be offered a position with our Club, you will be required to establish that you have been fully vaccinated against the COVID-19 virus, unless you are able to establish a bona fide exemption from this requirement, or where prohibited by law.

    At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members. ​

    Why work for us?

    • Great Pay- $34,000 annually

    • Bonus- Generous $1,300 monthly quality and productivity incentive bonus

    • Training – You’ll attend a thorough, comprehensive, training program

    • Benefits – Medical, Dental, Vision, wellness program and more!

    • 401k Matching – $1 for $1 company match up to 6% of pay

    • Paid Time Off – Ten hours per month, ten holidays annually, and 24 hours per year earmarked for volunteer activities

    • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

    • ​Advance opportunities and more!

     

    What our Roadside Service Technicians do:

    • Driving and operating a service vehicle (i.e. loading/towing vehicles, flat tire changes, lock-out, fuel delivery services, etc.)

    • On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving

    • Utilizing on-board computer, radio communications, and mapping systems

    • Completion of daily paperwork (i.e. call-logs, battery invoices, cash receipts, etc.)

    • Inspecting and submitting maintenance reports of company vehicles for safe and efficient operation

    • Education and training. I.E.: AAA Compliance Training, RPST,TSAAC, Lock-out, PSP, Battery Service Training

     

    Education & Experience/Licenses & Certification

    • Must be at least 21 years of age to operate AAA vehicles

    • Must have open shift availability

    • Ability to drive a manual/automatic shift vehicle

    • Customer service skills and the ability to interact with a wide-range of people

    • Basic automotive/mechanic knowledge and experience operating a motor vehicle with a valid driver’s license

    • Basic computer knowledge

    Work Environment/Physical Requirements:

    Works outdoors at vehicle sites when servicing vehicles. Lifting and carrying tires and parts, weighing up to 50 pounds, several times a day; bending, kneeling and stooping as required for service calls. Works in all weather and all traffic conditions. Vehicle recovery sites may be wet, messy and hazardous.

    Service Providers are required to provide a photograph for identification purposes. If needed for identification purposes, a photograph may be obtained after an offer of employment is made and accepted.   

     

    **Please note that you will be asked to complete a candidate assessment following your application, via email. Your application will not be considered until the assessment has been completed.**

    We’ll value your skills and experience. We’re building a performance organization with heart and developing a pipeline of tomorrow’s leaders. Your work will be enhanced with training opportunities, a mentoring program and our Promote-from-within philosophy. We celebrate our diversity and leverage the power of many minds.

    #KEL_RX

    Apply Today

    Member Experience Associate - Bilingual Spanish

    Redding, California

    We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    AAA NCNU is genuinely concerned about your safety and the health of all of our Team Members.  As a result, should you be offered a position with our Club, you will be required to establish that you have been fully vaccinated against the COVID-19 virus, unless you are able to establish a bona fide exemption from this requirement, or where prohibited by law.

    At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    Why Work For Us?

    • Great Pay – Paid training and competitive hourly base + incentives.

    • Benefits – Medical, Dental, Vision, wellness program and more!

    • 401k Matching – $1 for $1 company match up to 6% of pay.

    • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.

    • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

    Summary:

    The Member Experience Associate acts in a service and sales capacity, responsible for providing caring, outstanding Member service with heart while actively promoting cross sales referrals, sales and branch promotions.

    Essential Functions

    • Performs routine sales, service and operational functions for AAA Members including; DMV, cashiering, auto travel, notary and insurance sales support, with expectations for maintaining required standards, policies and procedures.
    • Understands and actively promotes products and services to achieve individual goals in support of meeting organization goals and objectives.
    • Overcomes obstacles that create barriers to Team Member or branch efforts and identifies process improvement opportunities and proposes solutions.
    • Acts as an agent for change while promoting AAA’s guiding principles and core values.

    Knowledge/Skills/Abilities

    • Demonstrates sales and service skills. Able to effectively interact, face-to-face, with new, prospective and existing Members.
    • Accuracy and comfort handling money, making change, balancing cash drawer.
    • Good computer skills, proficient in both reading and basic arithmetic.
    • Good written and verbal communication skills in person and over the phone.
    • Ability to multitask in response to requests, requirements and Member/Team Member expectations. Ability to accept feedback and correct course as necessary.
    • Bilingual Spanish preferred.

    Education & Experience / Licenses & Certifications

    • High School Diploma or GED required

    • 1-2 years of work experience with a preference for sales or customer service focused positions including work in insurance, retail, service industry, call centers, or fast paced office environments

    • Experience working with sales and service standards and goals.

    • Current & valid Driver's License with clean history may be required

    • Bonding and fingerprinting may be required

    • P&C Licensing may also be required

    Work Environment/Physical Requirements

    • Works in a variety of office environments where standing, walking or sitting at a desk, table or computer workstation may be required for extended periods of time.
    • May travel by car, plane or other form of transportation to attend business meetings or conferences.
    • May be required to work in one or more locations in a defined service area. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

    #MEA

    Apply Today

    Tow Drivers Needed

    Campbell, California

    We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    AAA NCNU is genuinely concerned about your safety and the health of all of our Team Members.  As a result, should you be offered a position with our Club, you will be required to establish that you have been fully vaccinated against the COVID-19 virus, unless you are able to establish a bona fide exemption from this requirement, or where prohibited by law.

    At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.


     

    Why Work For Us?

    •  Great Pay-  $21.85 hourly with the potential to make up to an ADDITIONAL $1,300 per month with quality and productivity incentives 

    • Training – You’ll attend a thorough, comprehensive, training program

    • Benefits – Medical, Dental, Vision, wellness program and more!

    • 401k Matching – $1 for $1 company match up to 6% of pay

    • Monthly bonus potential

    • Paid Time Off- Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities

    • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

    Essential Functions

    • Driving and operating a service vehicle (i.e. flat tire changes, lock-out, fuel delivery services, etc.)

    • On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving

    • Leverages sales skills for offering products and services from AAA to member during service interaction

    • Utilizing on-board computer, radio communications, and mapping systems

    • Completion of daily paperwork (i.e. call-logs, battery invoices, cash receipts, etc.)

    ​Knowledge/Skills/Abilities 

    • Clear and proficient verbal and written communication even under pressure

    • Common knowledge of vehicle components and the common reasons for vehicle failure

    • Demonstrates problem solving and listening skills to evaluate member safety as well as the ability to discern safety issues and respond appropriately

    • Ability to drive a manual/automatic shift vehicle

    Education & Experience/Licenses & Certification

    • Two (2) years of experience in a customer contact role

    • Education and training. I.E.: AAA Compliance Training, RPST, TSAAC, Lock-out, PSP, Battery Service Training

    • Vocational technical automotive training/certification or equivalent experience (preferred)

    • ASE (Automotive Service Excellence) certification(preferred)


     

    Work Environment/Physical Requirements

    Works outdoors at vehicle sites when servicing vehicles. Lifting and carrying tires and parts, weighing up to 50 pounds, several times a day; bending, kneeling and stooping as required for service calls. Works in all weather and all traffic conditions. Vehicle recovery sites may be wet, messy and hazardous.  Service Providers are required to provide a photograph for identification purposes.

    #GAB

    Apply Today

    Fleet Technician

    Seattle, Washington

    We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    AAA NCNU is genuinely concerned about your safety and the health of all of our Team Members.  As a result, should you be offered a position with our Club, you will be required to establish that you have been fully vaccinated against the COVID-19 virus, unless you are able to establish a bona fide exemption from this requirement, or where prohibited by law.

    At A3 Labs we come to work to dream, design and define how we will live and move into the future. We exist to harness these forces for the benefit of Members and future generations, humanizing disruptive change for the betterment of the communities we serve. We’re looking for bright, passionate, and collaborative people to join our tight-knit team as we innovate in the spirit of service.   

    Why Work For Us?

    • Impact. Lead the charge in mobility as a service movement and enable people’s lives to improve through the sharing economy. Leverage the best of an established 115 year-old not for profit combined with start-up speed and agility to create real and meaningful impact.
    • Recognition. We offer a competitive total compensation package including base salary, annual performance bonuses, benefits, and 401(k) Company match with additional discretionary contribution potential.
    • Lifestyle. We do honorable work, and we practice our values: humility, integrity, teamwork, and service. You’ll have the security of a larger organization but you’ll move at startup speed.

    Summary

    Seeking a passionate Fleet Technician to serve our GIG Car Share Member community. This individual will join our fleet team with an opportunity to thrive and use your skills to help deliver best-in-class Member experiences and creating a positive impact on the diverse communities we serve

    Essential Functions

    • Reposition Gig cars from low utilization zones to high utilization zones
    • Refuel and clean Gig cars in the fleet for a great Member experience
    • Shuttle Gig cars for maintenance and repair services (e.g., oil changes, flat tire repairs, etc.)
    • Inspect, photograph and determine resolution of damaged vehicles
    • Test, diagnose, service and repair vehicle telematics technology
    • Perform light maintenance (e.g., battery jump, changing tires, etc.)
    • Prepare cars for in-fleeting and de-fleeting
    • Audit quality of work of third party fleet partners

    Knowledge/Skills/Abilities

    • Ability to creatively problem solve with an attention to detail
    • Ability to effectively communicate with Team Members, partners and Gig Members
    • Ability to deliver best-in-class experiences
    • Have an internal drive to do what it takes to get the job done with a Member focus mentality

    Education & Experience/Licenses & Certification

    • High School Diploma or GED
    • Must have a valid driver's license with clean driving record
    • At least 21 years old with driving experience
    • Customer service facing experience
    • Ability to work flexible hours and willingness to work weekends

    Work Environment/Physical Requirements

    • Lifting and carrying various parts, weighing up to 30-50 pounds, several times a day

    • Bending, kneeling, reaching and stooping as required for service calls

    #OLG_RX

    Apply Today

    Auto Tech I

    Oakland, California

    We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    AAA NCNU is genuinely concerned about your safety and the health of all of our Team Members.  As a result, should you be offered a position with our Club, you will be required to establish that you have been fully vaccinated against the COVID-19 virus, unless you are able to establish a bona fide exemption from this requirement, or where prohibited by law.

    At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.


     

    Why Work For Us?

    • Great Pay - with the opportunity for increases when performance skill blocks are achieved

    • Training – You’ll attend a thorough, comprehensive, training program

    • Benefits – Medical, Dental, Vision, wellness program and more!

    • 401k Matching – $1 for $1 company match up to 6% of pay

    • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan

    • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities

    • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members


     

    Summary  

     

    Essential Functions

    • Performs routine vehicle inspections, oil changes, other fluids services (brake fluid, coolant, transmission, etc.), flat tire repair, tire dismounting/mounting/balancing and other maintenance-related services.
    • Interprets and completes work orders and related documentation assigned by shop manager.
    • Documents include, but are not limited to, parts requisitions, diagnostics reports, inspection forms and recommendations.
    • Assists other technicians as assigned.
    • Maintains clean and orderly work area. Returns shop supplied equipment to proper locations, ready for other technicians to use.

     

    Knowledge/Skills/Abilities 

    • Clear and proficient verbal and written communication even under pressure.

    • Common knowledge of vehicle components and the common reasons for vehicle failure.

    Education & Experience/Licenses & Certification

     

    • High school diploma or equivalent

    • Automotive trade school certification or equivalent experience

    • 0 – 2 years Experience in inspecting and repairing cars and light trucks

    • ASE certification or equivalent knowledge in areas of repair responsibility

    • California Smog License Valid Automobile Operator’s License

    Apply Today

    AAA Technician II

    Las Vegas, Nevada

    We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    AAA NCNU is genuinely concerned about your safety and the health of all of our Team Members.  As a result, should you be offered a position with our Club, you will be required to establish that you have been fully vaccinated against the COVID-19 virus, unless you are able to establish a bona fide exemption from this requirement, or where prohibited by law.

    At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.


     

    Why Work For Us?

    • Great Pay - with the opportunity for increases when performance skill blocks are achieved

    • Training – You’ll attend a thorough, comprehensive, training program

    • Benefits – Medical, Dental, Vision, wellness program and more!

    • 401k Matching – $1 for $1 company match up to 6% of pay

    • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan

    • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities

    • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members


     

    Summary  

     

    Essential Functions

    • Performs vehicle inspections, oil changes, and other routine maintenance related services.
    • Performs vehicle repairs such as, brake services, tune-ups, timing belt services, air conditioning inspection and repair.
    • Interprets and completes work orders and related documentation assigned by shop manager.
    • Documents include, but are not limited to, parts, requisitions, diagnostics reports, inspection forms and recommendations.
    • Assists other technicians as assigned.
    • Maintains clean and orderly work area.
    • Returns shop supplied equipment to proper locations, ready for other technicians to use.
    • Perform smog inspections as required.

     

    Knowledge/Skills/Abilities 

     

    • Clear and proficient verbal and written communication even under pressure.

    • Common knowledge of vehicle components and the common reasons for vehicle failure.

    • Demonstrates problem solving and listening skills to evaluate member safety as well as the ability. to discern safety issues and respond appropriately.

     

    Education & Experience/Licenses & Certification

     

    • High school diploma or equivalent

    • Automotive trade school certification or equivalent experience

    • Valid Automobile Operator’s License

    • 3 – 5 years Experience in inspecting and repairing cars and light trucks

    • ASE certified in L1 and at least 4 other areas

    • EPA Clean Air Act License #609 (for air conditioning diagnostics and repair)

    Work Environment/Physical Requirements

    Works outdoors at vehicle sites when servicing vehicles. Lifting and carrying tires and parts, weighing up to 50 pounds, several times a day; bending, kneeling and stooping as required for service calls. Works in all weather and all traffic conditions. Vehicle recovery sites may be wet, messy and hazardous.  Service Providers are required to provide a photograph for identification purposes.

    Apply Today

    Project Coordinator

    Walnut Creek, California

    We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    AAA NCNU is genuinely concerned about your safety and the health of all of our Team Members.  As a result, should you be offered a position with our Club, you will be required to establish that you have been fully vaccinated against the COVID-19 virus, unless you are able to establish a bona fide exemption from this requirement, or where prohibited by law.

    At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work.

    Why Work For Us?

    • Benefits – Medical, Dental, Vision, wellness program and more!

    • 401k Matching – $1 for $1 company match up to 6% of pay

    • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan

    • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities

    • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

    Essential Functions

    • Project Execution. Deliver critical NCNU projects with focused discipline and planning, on time, on budget to meet business goals.
    • Plan, schedule, manage and coordinate all aspects of the project life cycle; analysis, plan, build, test, implement, and training.
    • Facilitate project team, communicate early and often. Work with project team to mitigate project risks and balance the business needs versus technical constraints.
    • Has authority to prioritize project tasks based on capacity, due dates & critical path.
    • Effectively identify and resolve any issues throughout project life cycle.
    • Promotes, utilizes, and contributes to knowledge transfer discussions before, during and after project completion.
    • Provide consistent and comprehensive status updates; reporting schedule, cost, scope, work load, and project team performance."
    • Cross-Functional Collaboration. Drive collaboration across functional group within the project.  Educate team members on project processes.
    • Methodology and Improvement. Execute projects using standard NCNU methodology for defining, tracking, communicating and delivering measurable business benefits.  Improve methodology and tools over time.
    • Support Strategic Alignment. Work with PMO managers and business partners to define business cases, benefits, options, and recommendations.

    Knowledge, Skill or Ability

    • Strong critical thinking and problem solving skills.
    • Identifies and analyzes problems, recommends solutions.  Distinguishes between relevant and irrelevant information to make logical decisions. Required
    • Displays confidence with recommendations. Ability to energize and lead team thru obstacles and to completion of deliverables and project.  Preferred
    • Outstanding verbal and written communication skills with audiences of all levels.  Required
    • Ability to identify potential people-side risks and anticipated points of resistance, and develop specific plans to mitigate or address concerns  Preferred
    • Excellent organizational and time management skills.  Required
    • Adaptable self-starter who is skilled at creating structure in ambiguous environments  Required
    • Solid presentation skills. Preferred
    • Strong logical and analytical problem-solving skills; ability to recommend solutions.  Required
    • Basic knowledge of MS Office applications.  Required
    • Experience with change management strategy based on situational awareness of changes and the groups impacted.  Preferred

    Education/Experience

    High School Diploma and 5 years of directly related experience

    Bachelor's degree in related area or an equivalent combination of education and experience.

    Work Environment

    Works in an office environment sitting at a desk, table or computer workstation for extended periods of time.  May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

    #OLG_RX

    Apply Today

    Automotive Technician

    Roseville, California

    We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    AAA NCNU is genuinely concerned about your safety and the health of all of our Team Members.  As a result, should you be offered a position with our Club, you will be required to establish that you have been fully vaccinated against the COVID-19 virus, unless you are able to establish a bona fide exemption from this requirement, or where prohibited by law.

    Why Work With Us:

    • Exceptional benefits within 30 days of hire, with employer contribution to medical/Dental/Vision premiums
    • 401K Matching $1 to $1 up to 6% annually
    • 15 Paid Days off (20 after 1 year) + 9 paid holidays for a great work/life balance, some Saturdays and no Sundays
    • Tuition reimbursement for ASE Certifications
    • Paid Training
    • State of the art equipment
    • Clean well equipped shops with consistent car count
    • A free AAA Membership and numerous employee discounts

    Job Responsibilities:

    • Performs work that is indicated on Approved Repair Orders.
    • Performs only needed and or customer requested services on vehicles. 
    • Performs all repairs according to MAP (Motorist Assurance Program), OEM (Original Equipment Manufacturers) or accepted industry standard procedures
    • Assures all repairs are for the benefit of the member/customer. 
    • Test drives all vehicles when practical for any/all performance or drivability concerns before performing work
      • Exception: when unsafe or vehicle not drivable
      • Retest drives after repairs completed to verify that repair solved defined problems
    • Maintains clean and safe work environment; cleans spills and debris immediately to reduce hazards
    • Maintain company provided equipment and machinery
    • Follows company and industry safety rules and regulations
    • Reports all unsafe conditions to supervisor including but not limited to lifts, overhead doors, and equipment
    • Attends all required training, seeks additional training to maintain and increase effectiveness
    • Keeps up to date on industry trends and repair procedures. 
    • Attends and successfully completes at least 24 hours of continuing auto repair training per year sponsored and/or provided by the club. 
    • Maintains customer vehicles in regard to cleanliness and does not tune or otherwise adjust any controls within the vehicle.
    • Verifies as soon as practicable that parts ordered for the vehicle assigned to them are correct.
    • Performs digital inspection and documents to their full potential. Notates all pertinent information into the shop inspection or management system, attaches all photos or videos to illustrate repairs or needs to the inspection. 
    • Assures all comeback related repairs are prioritized as directed by manager or lead. 
    • Communicates effectively as necessary with manager, service advisors and other technicians to contribute to the overall performance of the location 
    • Responsible for the safety and accuracy of all repairs made and or systems inspected to assure vehicle is as safe or more safe condition as was prior to work commencing
    • Performs other related duties as assigned.
    • Note: May require travel to different locations on an as needed basis

    Knowledge/Skills/Abilities

    • Effective verbal and written communication skills in the language(s) required for the role, as justified for business necessity
    • Effective organization, interpersonal and negotiation skills
    • Ability to work scheduled hours as necessitated by business need
    • Math and computer skills with experience using software applications including word processing, browsers, and email
    • Member service focus
    • Ability to drive vehicles equipped with manual transmission
    • Knowledge of equipment/tool operation and diagnostic/repair procedures
    • Maintains 100% productivity as measured by dividing hours worked by labor hours flagged

    Education & Experience/ Licenses & Certifications

    • High School diploma or equivalent certification (GED)
    • Valid driver license and acceptable driving record
    • At least four  years experience as an automobile technician 
    • ASE Master Tech with L1 certification level or equivalent OEM certifications and fulfills ASE requirement within one year of hire. .
    • Smog Repair and Testing Certification preferred (CA only)

    Work Environment/Physical Requirements

    • Ability to lift and or carry up to 50lbs
    • Standing, bending, kneeling, pushing, reaching, lifting, climbing ladders
    • Exposure to loud noises

    #AUTO

    Apply Today

    General Service Technician / Lube Tech

    San Jose, California

    We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    AAA NCNU is genuinely concerned about your safety and the health of all of our Team Members.  As a result, should you be offered a position with our Club, you will be required to establish that you have been fully vaccinated against the COVID-19 virus, unless you are able to establish a bona fide exemption from this requirement, or where prohibited by law.

    Why Work With Us:

    Check out the benefits:

    • Exceptional benefits within 30 days of hire, with employer contribution to medical/Dental/Vision premiums
    • 401K Matching $1 to $1 up to 6% annually
    • 15 Paid Days off (20 days after 1 year) + 9 paid holidays, some Saturdays and no Sundays
    • Opportunities for growth
    • Tuition reimbursement for automotive education and ASE Certifications
    • Clean well equipped shops with state of the art equipment and consistent car count
    • A free AAA Membership and numerous employee discounts

    Job Responsibilities:

    • Performs oil changes and lubrication service for member and nonmember vehicles.

    • Performs tire repairs and installation service for member and nonmember vehicles.

    • Performs other minor repairs as assigned by Lead Tech or Service Advisor, according to their abilities.

    • Assist upper level technicians as needed and for experience.

    • Test drives vehicles when practical for any/all performance or drivability concerns before performing work

      • Exception: when unsafe or vehicle not drivable

      • Retest drives after repairs completed to verify that repair solved defined problems

    • Maintains clean and safe work environment; cleans spills and debris immediately to reduce hazards

    • Maintain company provided equipment and machinery

    • Follows company and industry safety rules and regulations

    • Reports all unsafe conditions to supervisor including but not limited to lifts, overhead doors, and equipment

    • Attends all required training, seeks additional training to maintain and increase effectiveness

    • Keeps up to date on industry trends and repair procedures. 

    • Attends and successfully completes at least 12 hours of continuing auto repair training per year sponsored and/or provided by the club. 

    • Maintains customer vehicles in regard to cleanliness and does not tune or otherwise adjust any controls within the vehicle.

    • Verifies as soon as practicable that parts ordered for the vehicle assigned to them are correct.

    • Performs all repairs according to MAP (Motorist Assurance Program), OEM (Original Equipment Manufacturers) or accepted industry standard.

    • Performs digital inspection and documents to their full potential. Notates all pertinent information into the shop inspection or management system, attaches all photos or videos to illustrate repairs or needs to the inspection. 

    • Assures all comeback related repairs are prioritized as directed by manager or lead. 

    • Communicates effectively as necessary with manager, service advisors and other technicians to contribute to the overall performance of the location 

    • Responsible for the safety and accuracy of all repairs made and or systems inspected to assure vehicle is as safe or more safe condition as was prior to work commencing

    • Performs other related duties as assigned.

    • Note: May require travel to different locations on an as needed basis


     

    Knowledge/Skills/Abilities

    • Effective verbal and written communication skills in the language(s) required for the role, as justified for business necessity

    • Effective organization, interpersonal and negotiation skills

    • Ability to work scheduled hours as necessitated by business need

    • Math and computer skills with experience using software applications including word processing, spreadsheets, browsers, and email

    • Member service focus

    • Automotive/mechanical background

    • Ability to drive vehicles equipped with manual transmission

    • Knowledge of equipment/tool operation and diagnostic/repair procedures

    • Maintains 20% productivity measured by hours worked/hours flagged


     

    Education & Experience/ Licenses & Certifications

    • High School diploma or equivalent certification (GED)

    • Must be 21 years of age

    • Valid driver license and acceptable driving record

    • Six months experience in general repair, lube services and or tire shop

    Work Environment/Physical Requirements

    • Ability to lift and or carry up to 50lbs

    • Standing, bending, kneeling, pushing, reaching, lifting, climbing ladders

    • Exposure to loud noises

    #MCC_RX

    Apply Today

    Product Marketing Lead

    Berkeley, California

    We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

    AAA NCNU is genuinely concerned about your safety and the health of all of our Team Members.  As a result, should you be offered a position with our Club, you will be required to establish that you have been fully vaccinated against the COVID-19 virus, unless you are able to establish a bona fide exemption from this requirement, or where prohibited by law.

    At A3 Labs we come to work to dream, design and define how we will live and move into the future. We exist to harness these forces for the benefit of Members and future generations, humanizing disruptive change for the betterment of the communities we serve. We’re looking for bright, passionate, and collaborative people to join our tight-knit team as we innovate in the spirit of service.   

    Why Work For Us?

    • Impact. Lead the charge in mobility as a service movement and enable people’s lives to improve through the sharing economy. Leverage the best of an established 115 year-old not for profit combined with start-up speed and agility to create real and meaningful impact.

    • Recognition. We offer a competitive total compensation package including base salary, annual performance bonuses, benefits, and 401(k) Company match with additional discretionary contribution potential.

    • Lifestyle. We do honorable work, and we practice our values: humility, integrity, teamwork, and service. You’ll have the security of a larger organization but you’ll move at startup speed.

    Summary

    The Product Marketing Lead will develop successful positioning for our new product venture launches. This individual will maintain ownership of the core value proposition to the target customer, the messaging hierarchy, the brand development, and the go-to-market plan. In addition, this person will work closely with a multi-disciplinary team during each phase of development: concepting, pilot, and launch.

    Essential Functions

    • Contribute to hypothesis generation, rapid prototyping, and testing product ideas with potential customers. Participate in market research, user research, experimentation, and MVP development. Track customer insights and use them to fuel effective positioning and marketing tactics.

    • Develop product positioning for each new product concept that is developed: the category, the value proposition, the problem the product is solving, key features, key benefits, overview of the customer journey, target customer demographics, psychographics and insights, competitive analysis and draft brand narrative

    • Build the marketing launch plan to hit business goals and customer adoption metrics. You’ll have a unique set of resources at your disposal depending on each product: some pilot products go to market with a lean soft-launch, and some products go to market with a very significant budget and the full backing of AAA’s assets and resources

    Knowledge/Skills/Abilities

    • Responsible for designing and implementing ways to manufacture products and monitor existing processes and products for quality and efficiency. Look for ways to make improvements in methods and technology by reviewing and interpreting analytical test results and data

    • Skilled in the conceptualization, design, development and marketing of newly created or newly rebranded goods or services

    • Creativity ability to perceive the world in new ways, to find hidden patterns, to make connections between seemingly unrelated phenomena, and to generate solutions

    • Develop project schedules, define project objectives, set goals and determine measures to track progress

    Education & Experience/Licenses & Certification

    • Bachelor's degree

    • 4 years of marketing experience

    • Experience with product marketing in a revenue generating environment resulting in the launch of consumer products.

    • Successfully built a balanced launch marketing portfolio of demand-generation and acquisition channels, including digital channels such as social media advertising, referral, SEO/SEM, content, and mass media channels such radio, print & television.

    • Built brands, positioning/messaging frameworks, and developed stories that engage people with products and experiences.

    • Experience working with product managers, designers and business stakeholders to scope projects and deliver results. Experience managing relationships with external service providers during rapid experimentation efforts.

    • Salesforce Marketing Cloud Experience.

    #OLG_RX

    #LI-OH1

      Apply Today

      Member Experience Associate

      Truckee, California

      We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      AAA NCNU is genuinely concerned about your safety and the health of all of our Team Members.  As a result, should you be offered a position with our Club, you will be required to establish that you have been fully vaccinated against the COVID-19 virus, unless you are able to establish a bona fide exemption from this requirement, or where prohibited by law.

      At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      Why Work For Us?

      • Great Pay – Paid training and competitive hourly base + incentives.

      • Benefits – Medical, Dental, Vision, wellness program and more!

      • 401k Matching – $1 for $1 company match up to 6% of pay.

      • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.

      • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

      Summary:

      The Member Experience Associate acts in a service and sales capacity, responsible for providing caring, outstanding Member service with heart while actively promoting cross sales referrals, sales and branch promotions.

      Essential Functions

      • Performs routine sales, service and operational functions for AAA Members including; DMV, cashiering, auto travel, notary and insurance sales support, with expectations for maintaining required standards, policies and procedures.
      • Understands and actively promotes products and services to achieve individual goals in support of meeting organization goals and objectives.
      • Overcomes obstacles that create barriers to Team Member or branch efforts and identifies process improvement opportunities and proposes solutions.
      • Acts as an agent for change while promoting AAA’s guiding principles and core values.

      Knowledge/Skills/Abilities

      • Demonstrates sales and service skills. Able to effectively interact, face-to-face, with new, prospective and existing Members.
      • Accuracy and comfort handling money, making change, balancing cash drawer.
      • Good computer skills, proficient in both reading and basic arithmetic.
      • Good written and verbal communication skills in person and over the phone.
      • Ability to multitask in response to requests, requirements and Member/Team Member expectations. Ability to accept feedback and correct course as necessary.
      • Bilingual Spanish a plus.

      Education & Experience / Licenses & Certification

      • High School Diploma or GED required.
      • Two years sales or customer service experience.
      • Experience working with sales and service standards and goals required.
      • Current & valid Driver's License with clean history may be required.
      • Bonding and fingerprinting may be required.
      • P&C licensing may be required.

      Work Environment/Physical Requirements

      • Works in a variety of office environments where standing, walking or sitting at a desk, table or computer workstation may be required for extended periods of time.
      • May travel by car, plane or other form of transportation to attend business meetings or conferences.
      • May be required to work in one or more locations in a defined service area. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

      #MEA

      Apply Today

      Director, MSC Sales and Service - Insurance

      Clearfield, Utah

      We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      AAA NCNU is genuinely concerned about your safety and the health of all of our Team Members.  As a result, should you be offered a position with our Club, you will be required to establish that you have been fully vaccinated against the COVID-19 virus, unless you are able to establish a bona fide exemption from this requirement, or where prohibited by law.

      At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      We are passionate about maintaining a diverse and inclusive workplace that reflects the people and culture of the communities we serve, and fostering an environment in which everyone can realize their full potential and grow without barriers. We celebrate our differences as they make us stronger and invigorate our workplace. We believe that each of us enriches our culture by contributing unique perspectives, valuable insights and key strengths. We want each of our Team Members to feel valued, respected and supported. 

      Why Work For Us?

      • Benefits – Medical, Dental, Vision, wellness program and more!

      • 401k Matching – $1 for $1 company match up to 6% of pay

      • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan

      • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities

      • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

      Summary

      This position is responsible for managing the overall growth, development, profitability, and member satisfaction of one or more DSU teams.

      Essential Functions

      • Accountable for delivery of revenue and profitability through DSU team(s) P&L management.

      • Responsible for the sale of all AAA products (Membership, P&C Insurance and Travel).

      • Tracks and analyzes all sales metrics to optimize distribution strategy of all lead sources.

      • Forecasts staffing needs and maintains staffing pipeline through active recruiting.

      • Conducts performance evaluation, implements sales actions plans/coaching, and performance management activities for employees.

      • Ensures compliance with AAA policies, procedures, standards and regulations.

      • Provides feedback to assist in competitive positioning of AAA products and services (e.g., products, pricing, distribution approaches).

      Knowledge/Skills/Abilities

      • Strong business acumen skills

      • Strong written and verbal communication skills.

      • Strong problem-solving, quantitative and analytical skills with a proven ability to make data-driven decisions

      • P&L accountability and/or progressively responsible revenue/expense accountability (preferred)

      • In-depth knowledge of Membership, Insurance, Travel, Retail or Financial Services organization(s) (Preferred)

      • Knowledge of AAA products and systems (Preferred)

      Education & Experience / Licenses & Certification

      • 3-5 years Sales and/or service experience

      • 2 + years Supervisory experience in travel, retail sales, insurance or service industry. Comparable experience in a management capacity may also be considered. (Preferred)

      • Property and Casualty License (Preferred)

      • Bachelor’s Degree Preferred

      • High School Diploma or GED

      • Valid Driver's License

      • Bi-lingual communication skills (Preferred)

      • Strong computer skills, including proficiency with MS Office applications (Word, Excel, PowerPoint, Outlook)

      Work Environment/Physical Requirements

      • Entire work time is conducted in an office setting

      • Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

      • Must be able to understand and follow complex instructions

      **Please note that you will be asked to complete a candidate assessment following your application, via email. Your application will not be considered until the assessment has been completed.** 

      AAA…we're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service. We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.  We're community-minded, and celebrate the growth, development, and successes of our diverse Team Members.  Whether you’re just starting your journey or looking to grow your career, we’ll support you every step of the way.

                           

      We’ll value your skills and experience. We’re building a performance organization with heart and developing a pipeline of tomorrow’s leaders. Your work will be enhanced with training opportunities, a mentoring program and our Promote-from-within philosophy. We celebrate our diversity and leverage the power of many minds. 

      #LI-CM1

      #CATH_RX

      Apply Today

      Member Experience Associate

      Sacramento, California

      We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      AAA NCNU is genuinely concerned about your safety and the health of all of our Team Members.  As a result, should you be offered a position with our Club, you will be required to establish that you have been fully vaccinated against the COVID-19 virus, unless you are able to establish a bona fide exemption from this requirement, or where prohibited by law.

      At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      Why Work For Us?

      • Great Pay – Paid training and competitive hourly base + incentives.

      • Benefits – Medical, Dental, Vision, wellness program and more!

      • 401k Matching – $1 for $1 company match up to 6% of pay.

      • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.

      • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

      Summary:

      The Member Experience Associate acts in a service and sales capacity, responsible for providing caring, outstanding Member service with heart while actively promoting cross sales referrals, sales and branch promotions.

      Essential Functions

      • Performs routine sales, service and operational functions for AAA Members including; DMV, cashiering, auto travel, notary and insurance sales support, with expectations for maintaining required standards, policies and procedures.

      • Understands and actively promotes products and services to achieve individual goals in support of meeting organization goals and objectives.

      • Overcomes obstacles that create barriers to Team Member or branch efforts and identifies process improvement opportunities and proposes solutions.

      • Acts as an agent for change while promoting AAA’s guiding principles and core values.

      Knowledge/Skills/Abilities

      • Demonstrates sales and service skills. Able to effectively interact, face-to-face, with new, prospective and existing Members.

      • Accuracy and comfort handling money, making change, balancing cash drawer.

      • Good computer skills, proficient in both reading and basic arithmetic.

      • Good written and verbal communication skills in person and over the phone.

      • Ability to multitask in response to requests, requirements and Member/Team Member expectations. Ability to accept feedback and correct course as necessary.

      Education & Experience / Licenses & Certification

      • High School Diploma or GED required

      • 1-2 years of work experience with a preference for sales or customer service focused positions including work in insurance, retail, service industry, call centers, or fast paced office environments

      • Experience working with sales and service standards and goals

      • Current & valid Driver's License with clean history may be required

      • Bonding and fingerprinting may be required

      • P&C Licensing may also be required

      Work Environment/Physical Requirements

      • Works in a variety of office environments where standing, walking or sitting at a desk, table or computer workstation may be required for extended periods of time.

      • May travel by car, plane or other form of transportation to attend business meetings or conferences.

      • May be required to work in one or more locations in a defined service area. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

      #MEA

      Apply Today

      Product Analyst, Principal

      Walnut Creek, California

      We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      AAA NCNU is genuinely concerned about your safety and the health of all of our Team Members.  As a result, should you be offered a position with our Club, you will be required to establish that you have been fully vaccinated against the COVID-19 virus, unless you are able to establish a bona fide exemption from this requirement, or where prohibited by law.

      At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members. ​

      Why Work For Us?

      • Benefits – Medical, Dental, Vision, wellness program and more!

      • 401k Matching – $1 for $1 company match up to 6% of pay

      • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan

      • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities

      • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

      Summary

      Reporting to the Senior Director of Membership, the Principal Marketing Product Analyst will own product expertise and be assigned full responsibility for conducting data analytics to drive business results and goals.  The role will work on the entire marketing analytics lifecycle, from recommending campaigns and experiments, to developing foundational dashboards and leveraging data to drive key strategic decisions.

      Essential Functions

      • Performs complex analysis of data and the relationship to operational and financial objectives of the organization

      • Interprets results of analysis, prepares and presents outcomes to senior leadership

      • Collaborates with internal and external partners/ stakeholders to investigate issues, make recommendations and develops action plans to achieve goals

      • Proactively analyzes data and delivers insights to business customers to deepen their understanding of key issues

      • Identifies, troubleshoots, and resolves complex data issues, working with IT and other areas as needed

      • Pull data from internal and external partners to evaluate performance and develop insights on marketing campaigns and allocation of creative assets

      • Participates as subject matter expert in projects related to analytics data structures and makes decisions on methods and techniques

      • Performs return on Investment (ROI) calculations to improve cost per key performance indicators (KPI) on marketing campaigns, including digital and traditional and provides recommendations to product managers on ways to improve marketing efficiencies

      • Analyze return on marketing investment (ROMI), lifetime value (LTV) and attribution model data to present insights to Product Managers (PM), Associate Product Managers(APM), on how / where best to drive business forward

      • Coaches & mentors teammates on standard analytic approach and actions to take to ensure high quality and effectiveness

      Knowledge/Skills/Abilities

      • Work cross-functionally across teams including product, marketing, analytics and IT to identify and address analytics tracking, tooling, attribution modeling, and infrastructure challenges

      • Drive interpretation, socialization, and adoption of analytics insights with demonstrated ability to make effective formal presentations and make recommendations to improve marketing efficiency

      • Hands-on experience managing data-oriented marketing channels like digital and direct mail

      • Strong sense of accountability, self-drive, and the ability to function independently and take on big challenges and own the results from brainstorming solutions to execution

      • Strong oral and advanced business writing communication skills and the ability to share analyses and recommendations to non-technical audiences

      • Functions as the lead analytics partner for integrated marketing campaigns, including establishing consistent tracking, KPIs, and dashboards, plus developing insights into campaign impact, product awareness, product usage, and more

      • Understanding of marketing channels and impact on marketing effectiveness with the ability to identify gaps in marketing funnel to channel owners

      • Creative problem solver, positively challenging the status quo to drive solutions and new thinking of issues with a positive can-do attitude to overcome obstacles and get things done

      • Experience writing and optimizing SQL queries, data mining and working with large data sets, Strong knowledge of database structures including relational database concepts

      • Advanced Microsoft Excel skills, including charts/graphs, pivot tables, lookups, and complex nested formulas

      • Experience with business intelligence, reporting and visualization platforms (Tableau, DOMO, Looker, Cognos etc)

      Education & Experience/Licenses & Certification

      • Bachelor's degree in a related area, advanced degree preferred

      • 7+ years in a data-centric business-to-consumer role (e.g. Marketing Analytics, Product Analytics, Customer Data Analytics, Applied Data Science, etc.).

      • Mentoring and leadership experience (preferred)

      • SCRUM certified and/ or agile methodology experience

      • Strong executive presence and ability to collaborate with senior leadership

      • Expertise in SQL and proficiency in another data programming language (Python, R, etc.)

      #LI-VB1

      #VIC_RX

      Apply Today

      Home Security Installer

      San Jose, California

      We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      AAA NCNU is genuinely concerned about your safety and the health of all of our Team Members.  As a result, should you be offered a position with our Club, you will be required to establish that you have been fully vaccinated against the COVID-19 virus, unless you are able to establish a bona fide exemption from this requirement, or where prohibited by law.

      AAA acquired SAFE Security, the 11th largest smart home security company in the United States, in November 2018 with the vision to become the most trusted smart home security provider in America. With your help, we aspire to provide the same peace of mind at home as we have provided on the roads for the last 100 years. We are looking for our new A3 Smart Home Team Member to start January 2022.

      Why work for us?

      • Job Stability - Career Growth

      • Benefits – Medical, Dental, Vision, and more!

      • 401k Matching – $1 for $1 company match up to 4% of pay

      • Paid Time Off – Accrual of 3 weeks PTO and nine holidays annually

      ESSENTIAL FUNCTIONS:

      • Perform diagnostic evaluation of system issues and perform troubleshooting and repairs on low voltage security and home automation systems including cameras, thermostats, locks and more.

      • Install or upgrade new low voltage security and home automation systems inclusive of cameras, thermostats, door locks and more.

      • Must be flexible with schedule, shift will be Tuesday through Saturday.


      KNOWLEDGE AND SKILLS:

      • Low voltage industry experience

      • Two or more years in a customer service industry role

      • Strong customer service communication and conflict resolution skills

      • Strong written and verbal communication skills

      • Previous experience with both hand and power tools (desired)

      • Some sales experience (desired)



      EDUCATION, KNOWLEDGE, SKILLS, COMPETENCIES, CERTIFICATIONS/LICENSES:

      • High School Diploma or GED equivalent (required)

      • Must qualify for applicable licenses / certificates

      • The ability to use hand tools, laptop, and tablet (required)



      WORKING ENVIRONMENT/ MINIMUM PHYSICAL REQUIREMENTS:
      This position includes primarily field work. Physical requirements include standing, sitting, bending, lifting, and climbing. Lifting will include up to 40 pounds. Extensive use of a personal computer or tablet is required. Use of hand and power tools is required on occasion.

      #CLE_RX

      Apply Today

      Member Experience Associate

      San Francisco, California

      We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      AAA NCNU is genuinely concerned about your safety and the health of all of our Team Members.  As a result, should you be offered a position with our Club, you will be required to establish that you have been fully vaccinated against the COVID-19 virus, unless you are able to establish a bona fide exemption from this requirement, or where prohibited by law.

      At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      Why Work For Us?

      • Great Pay – Paid training and competitive hourly base + incentives.

      • Benefits – Medical, Dental, Vision, wellness program and more!

      • 401k Matching – $1 for $1 company match up to 6% of pay.

      • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.

      • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

      Summary:

      The Member Experience Associate acts in a service and sales capacity, responsible for providing caring, outstanding Member service with heart while actively promoting cross sales referrals, sales and branch promotions.

      This Team Member will be responsible for insurance servicing, DMV/cashiering and AAA Smart Home sales.

      Essential Functions

      • Performs routine sales, service and operational functions for AAA Members including; DMV, cashiering, auto travel, notary and insurance sales support, with expectations for maintaining required standards, policies and procedures.

      • Understands and actively promotes products and services to achieve individual goals in support of meeting organization goals and objectives.

      • Overcomes obstacles that create barriers to Team Member or branch efforts and identifies process improvement opportunities and proposes solutions.

      • Acts as an agent for change while promoting AAA’s guiding principles and core values.

      Knowledge/Skills/Abilities

      • Demonstrates sales and service skills. Able to effectively interact, face-to-face, with new, prospective and existing Members.

      • Accuracy and comfort handling money, making change, balancing cash drawer.

      • Good computer skills, proficient in both reading and basic arithmetic.

      • Good written and verbal communication skills in person and over the phone.

      • Ability to multitask in response to requests, requirements and Member/Team Member expectations. Ability to accept feedback and correct course as necessary.

      Education & Experience / Licenses & Certification

      • High school diploma or GED required

      • 1-2 years of work experience with a preference for sales or customer service focused positions including work in sales, insurance, retail, service industry, call centers, or fast paced office environments.  

      • Experience working with sales and service standards and goals (preferred).

      • Current & valid Driver's License with clean history may be required

      • Bonding and fingerprinting may be required

      • P&C Licensing may also be required

      • Bilingual Spanish preferred

      Work Environment/Physical Requirements

      • Works in a variety of office environments where standing, walking or sitting at a desk, table or computer workstation may be required for extended periods of time.

      • May travel by car, plane or other form of transportation to attend business meetings or conferences.

      • May be required to work in one or more locations in a defined service area. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

      Apply Today

      Senior Network Engineer

      Phoenix, Arizona

      We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      AAA NCNU is genuinely concerned about your safety and the health of all of our Team Members.  As a result, should you be offered a position with our Club, you will be required to establish that you have been fully vaccinated against the COVID-19 virus, unless you are able to establish a bona fide exemption from this requirement, or where prohibited by law.

      At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.


       

      Why Work For Us?

      • Benefits – Medical, Dental, Vision, wellness program and more!

      • 401k Matching – $1 for $1 company match up to 6% of pay

      • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan

      • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities

      • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

      Job Summary

      In this exciting position, the ideal candidate will work with a Team of Network Engineers planning and implementing projects to support VoIP, Critical Applications, and a Network reliability of 99.99%. Our Senior Network Engineer will act as the SME working with a project team to implement deliverables and work on the next generation of Cloud Services.  Perform network related operational support, administration, compliance and configuration, and contribute to and drive Policy setting and implementation. Work directly with vendors, end users and other suppliers to analyze, design, recommend and implement new networking technologies. Provide problem determination and solutions, with guidance, utilizing various networking tools or network equipment. Define and discern key aspects of system administration that have significant technical and business impact.

      Essential functions include, but are not limited to:

      • Implement redundancy throughout our network, eliminating any single points of failure.
      • Plan, design, and implement local and wide-area network solutions between multiple platforms and protocols (including IP and VOIP).
      • Plan and implement cloud connectivity using best practices and secure methods.
      • Participate in ongoing network design reviews in search of improved user experience performance and cost reductions.
      • Ensure risk-free implementation of all business and technology solutions.
      • Documentation of network designs and standards.
      • Product selection, pilot and implementation of network solutions which meet customer and future business requirements.
      • Responsible for the supervision of vendors through projects.  Working with project leaders, ensuring that all solutions and changes are cost effective and are within overall functional strategies and objectives.
      • Develop and maintain a productive working relationship with the customer and third party suppliers
      • Proactively identifies potential issues and drives resolution to avoid customer impact and facilitate continuous improvement.
      • Create Documentation for PCI compliance and resolve any vulnerabilities.
      • Participate in an on-call Rotation


       
      Knowledge/Skills/Abilities

      • Experience configuring and managing Routers, Switches and Firewalls… Prefer Cisco and Palo Alto experience.
      • Experience using and configuring BGP, OSPF, SNMP, Syslog, SSH
      • In depth knowledge of industry protocols including IPSec, VLANs and Spanning tree.
      • In depth knowledge, implementation of QOS/COS traffic shaping/bandwidth throttling.
      • In depth knowledge of packet capture and analysis. 
      • Understanding of Cloud technologies and configuration. Prefer Google Cloud experience.
      • Understanding of Wireless Implementation and configuration. Prefer Cisco wireless controllers and access point experience.
      • Understanding of RADIUS, TACACS+. Prefer Cisco ISE experience.
      • Practical experience in the management of of Medium size Data Center Networks. Prefer Cisco ACI experience
      • Experience using network-troubleshooting tools.  Prefer Cisco Prime, NetBrain experience
      • Familiar with the principles related to secure network design following PCI best practices.
      • Strong oral and written English communication skills.
      • Ability to interface with senior management and business partners.
      • Excellent organizational, project management, interpersonal and time management skills.

      Education & Experience / Licenses & Certification

      • High School Diploma and 5+ years equivalent experience.
      • Cisco, Palo Alto Certifications a plus 

      #LI-VB1

      #VIC_RX

      Apply Today

      Senior Business Analyst, Billing and Payment Operations

      Phoenix, Arizona

      We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      AAA NCNU is genuinely concerned about your safety and the health of all of our Team Members.  As a result, should you be offered a position with our Club, you will be required to establish that you have been fully vaccinated against the COVID-19 virus, unless you are able to establish a bona fide exemption from this requirement, or where prohibited by law.

      At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      Why Work For Us?

      • Benefits – Medical, Dental, Vision, wellness program and more!
      • 401k Matching – $1 for $1 company match up to 6% of pay
      • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan
      • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
      • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

      Summary:

      Our Senior Business Analyst, Billing and Payment Operations supports the overall business strategy and corporate objectives by  performing analysis to support the identification of business needs and determine solutions to business problems.

      Essential Functions

      • Performs financial evaluations on operations / products and develops/implements financial strategies covering a wide range of issues affecting business unit decision, profits and financial strength. Determines possible implications on various divisions/ departments and makes recommendations as needed.
      • Reviews and provides recommendations on  the business unit’s operational / product / financial reports. Interprets the contents for  management, alerts them to significant issues and / or opportunity trends.
      • Based on  findings of identified trends and analysis conducted, participates in the development of division’s business plan in support of corporate objectives.
      • Reviews the tracking and reporting methodologies and recommends better ways to track and trend collected data to provide management with more meaningful ways to review the data.
      • Reports on  key metrics and provides recommendations to improve the division’s efficiency.

      Knowledge/Skills/Abilities

      • Strong mathematical skills needed
      • Advanced analytical skills to effectively identify problems and develop solutions
      • Advanced organizational skills and business writing skills
      • Project management experience skills to accurately complete detail data assignments, understand and interpret broad operational / product / financial concepts and their application to the business unit and AAA
      • Proficient in the use and development of operational / product / financial concepts as they apply to business unit and AAA
      • Advanced interpersonal and inter-departmental skills
      • Advanced understanding of AAA business strategy
      • Strong understanding of the use and development of operational models and other related reporting software (preferred)
      • Strong Excel and Tableau experience (preferred)

      Education & Experience / Licenses & Certification

      • Bachelor's degree in related area or an equivalent combination of education and experience
      • 5+ years experience conducting financial and/or business analysis

      #LI-VB1

      #VIC_RX

      Apply Today

      Automotive Service Advisor

      Phoenix, Arizona

      We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      AAA NCNU is genuinely concerned about your safety and the health of all of our Team Members.  As a result, should you be offered a position with our Club, you will be required to establish that you have been fully vaccinated against the COVID-19 virus, unless you are able to establish a bona fide exemption from this requirement, or where prohibited by law.

      Why Work With Us:

      Check out the benefits:

      • Base salary plus a generous commission plan

      • Exceptional benefits within 30 days of hire, with employer contribution to medical/Dental/Vision premiums

      • 401K Matching $1 to $1 up to 6% annually

      • 15 Paid Days off (20 days after 1 year) + 9 paid holidays, some Saturdays and no Sundays

      • Opportunities for growth

      • Tuition reimbursement for automotive education and ASE Certifications

      • Clean well equipped shops with state of the art equipment and consistent car count

      • A free AAA Membership and numerous employee discounts

      The Service Advisor focuses on delivering an outstanding member experience as well as facilitating the work flow of technicians. The job encompasses listening and asking the proper questions to ensure the vehicle to be serviced is diagnosed properly while maintaining the highest levels of customer satisfaction. This includes delivering courteous service, clearly explaining services and charges, accurate completion timelines, and delivering quality work.The Service Advisor is responsible for scheduling work, preparing estimates, assigning work to the technicians, ordering parts, and coordinating other service activities.

      Essential Duties

      • Responsible for performing all duties necessary to interact with members, determine their perceived auto repair needs and to meet and exceed their expectations of great customer service.

      • Accurately document repairs, diagnostic and maintenance work into shop management system 

      • Ensures all necessary BAR requirements are met in Repair Order preparation and documentation

      • Sources and estimates all needed parts for repairs to customer vehicles

      • Suggests repairs for safety and improved performance and helps prioritize for customers  in order of importance safety, economy, longevity etc.

      • Reviews  all repairs made to vehicles at point of sale and assures customers have a clear understanding of repairs performed throughout all phases of the transaction including the original estimate through the final payment. 

      • Performs minimal record keeping and other administrative functions required to support the business 

      • Note: May require travel to different locations on an as needed basis

      Knowledge/Skills/Abilities

      • Effective verbal and written communication skills in the language(s) required for the role, as justified for business necessity

      • Effective organization, interpersonal and negotiation skills

      • Ability to work scheduled hours as necessitated by business need

      • Strong math and computer skills with experience using software applications including word processing, spreadsheets, browsers, and email

      • Strong Member service focus

      • Automotive/mechanical background

      • Ability to drive vehicles equipped with manual transmission

      • Knowledge of equipment/tool operation and diagnostic/repair procedures

      Education & Experience / Licenses & Certification

      • Valid driver license and acceptable driving record

      • High School Diploma or equivalent certification (GED)

      • 3-5 years industry experience in auto repair

      • Automotive Service Excellence certification desired 

      Work Environment/Physical Requirements

      • Ability to lift and or carry up to 40lbs

      • Standing, bending, kneeling, pushing, reaching, lifting, climbing ladders


      #MCC_RX

      #AUTO

      Apply Today

      Automotive Technician

      Sacramento, California

      We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      AAA NCNU is genuinely concerned about your safety and the health of all of our Team Members.  As a result, should you be offered a position with our Club, you will be required to establish that you have been fully vaccinated against the COVID-19 virus, unless you are able to establish a bona fide exemption from this requirement, or where prohibited by law.

      Why Work With Us:

      • Exceptional benefits within 30 days of hire, with employer contribution to medical/Dental/Vision premiums
      • 401K Matching $1 to $1 up to 6% annually
      • 15 Paid Days off (20 after 1 year) + 9 paid holidays for a great work/life balance, some Saturdays and no Sundays
      • Tuition reimbursement for ASE Certifications
      • Paid Training
      • State of the art equipment
      • Clean well equipped shops with consistent car count
      • A free AAA Membership and numerous employee discounts

      Job Responsibilities:

      • Performs work that is indicated on Approved Repair Orders.
      • Performs only needed and or customer requested services on vehicles. 
      • Performs all repairs according to MAP (Motorist Assurance Program), OEM (Original Equipment Manufacturers) or accepted industry standard procedures
      • Assures all repairs are for the benefit of the member/customer. 
      • Test drives all vehicles when practical for any/all performance or drivability concerns before performing work
        • Exception: when unsafe or vehicle not drivable
        • Retest drives after repairs completed to verify that repair solved defined problems
      • Maintains clean and safe work environment; cleans spills and debris immediately to reduce hazards
      • Maintain company provided equipment and machinery
      • Follows company and industry safety rules and regulations
      • Reports all unsafe conditions to supervisor including but not limited to lifts, overhead doors, and equipment
      • Attends all required training, seeks additional training to maintain and increase effectiveness
      • Keeps up to date on industry trends and repair procedures. 
      • Attends and successfully completes at least 24 hours of continuing auto repair training per year sponsored and/or provided by the club. 
      • Maintains customer vehicles in regard to cleanliness and does not tune or otherwise adjust any controls within the vehicle.
      • Verifies as soon as practicable that parts ordered for the vehicle assigned to them are correct.
      • Performs digital inspection and documents to their full potential. Notates all pertinent information into the shop inspection or management system, attaches all photos or videos to illustrate repairs or needs to the inspection. 
      • Assures all comeback related repairs are prioritized as directed by manager or lead. 
      • Communicates effectively as necessary with manager, service advisors and other technicians to contribute to the overall performance of the location 
      • Responsible for the safety and accuracy of all repairs made and or systems inspected to assure vehicle is as safe or more safe condition as was prior to work commencing
      • Performs other related duties as assigned.
      • Note: May require travel to different locations on an as needed basis

      Knowledge/Skills/Abilities

      • Effective verbal and written communication skills in the language(s) required for the role, as justified for business necessity
      • Effective organization, interpersonal and negotiation skills
      • Ability to work scheduled hours as necessitated by business need
      • Math and computer skills with experience using software applications including word processing, browsers, and email
      • Member service focus
      • Ability to drive vehicles equipped with manual transmission
      • Knowledge of equipment/tool operation and diagnostic/repair procedures
      • Maintains 100% productivity as measured by dividing hours worked by labor hours flagged

      Education & Experience/ Licenses & Certifications

      • High School diploma or equivalent certification (GED)
      • Valid driver license and acceptable driving record
      • At least four  years experience as an automobile technician 
      • ASE Master Tech with L1 certification level or equivalent OEM certifications and fulfills ASE requirement within one year of hire. .
      • Smog Repair and Testing Certification preferred (CA only)

      Work Environment/Physical Requirements

      • Ability to lift and or carry up to 50lbs
      • Standing, bending, kneeling, pushing, reaching, lifting, climbing ladders
      • Exposure to loud noises

      #AUTO

      Apply Today

      Automotive Technician

      San Rafael, California

      We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      AAA NCNU is genuinely concerned about your safety and the health of all of our Team Members.  As a result, should you be offered a position with our Club, you will be required to establish that you have been fully vaccinated against the COVID-19 virus, unless you are able to establish a bona fide exemption from this requirement, or where prohibited by law.

      San Rafael AAA Owned Auto Center Opening Soon!

      Come Join Us

      Check Out The Benefits:

      • Exceptional benefits within 30 days of hire, with employer contribution to Medical/Dental/Vision premiums
      • 401K Matching $1 to $1 up to 6% annually
      • 17 Paid Days off (22 after 1 year) + 9 paid Holidays, some Saturdays and no Sunday work hours
      • Tuition reimbursement for obtaining and renewing ASE Certifications
      • Clean well equipped shops with consistent car count
      • Free AAA Membership and numerous employee discounts

      Job Responsibilities:

      • Performs work that is indicated on Approved Repair Orders.
      • Performs only needed and or customer requested services on vehicles. 
      • Performs all repairs according to MAP (Motorist Assurance Program), OEM (Original Equipment Manufacturers) or accepted industry standard procedures
      • Assures all repairs are for the benefit of the member/customer. 
      • Test drives all vehicles when practical for any/all performance or drivability concerns before performing work

      Exception: when unsafe or vehicle not drivable

      • Retest drives after repairs completed to verify that repair solved defined problems
      • Maintains clean and safe work environment; cleans spills and debris immediately to reduce hazards
      • Maintain company provided equipment and machinery
      • Follows company and industry safety rules and regulations
      • Reports all unsafe conditions to supervisor including but not limited to lifts, overhead doors, and equipment
      • Attends all required training, seeks additional training to maintain and increase effectiveness
      • Keeps up to date on industry trends and repair procedures. 
      • Attends and successfully completes at least 24 hours of continuing auto repair training per year sponsored and/or provided by the club. 
      • Maintains customer vehicles in regard to cleanliness and does not tune or otherwise adjust any controls within the vehicle.
      • Verifies as soon as practicable that parts ordered for the vehicle assigned to them are correct.
      • Performs digital inspection and documents to their full potential. Notates all pertinent information into the shop inspection or management system, attaches all photos or videos to illustrate repairs or needs to the inspection. 
      • Assures all comeback related repairs are prioritized as directed by manager or lead. 
      • Communicates effectively as necessary with manager, service advisors and other technicians to contribute to the overall performance of the location 
      • Responsible for the safety and accuracy of all repairs made and or systems inspected to assure vehicle is as safe or more safe condition as was prior to work commencing
      • Performs other related duties as assigned.
      • Note: May require travel to different locations on an as needed basis

      Knowledge/Skills/Abilities

      • Effective verbal and written communication skills in the language(s) required for the role, as justified for business necessity
      • Effective organization, interpersonal and negotiation skills
      • Ability to work scheduled hours as necessitated by business need
      • Math and computer skills with experience using software applications including word processing, browsers, and email
      • Member service focus
      • Ability to drive vehicles equipped with manual transmission
      • Knowledge of equipment/tool operation and diagnostic/repair procedures
      • Maintains 100% productivity as measured by dividing hours worked by labor hours flagged

      Education & Experience/ Licenses & Certifications

      • High School diploma or equivalent certification (GED)
      • Valid driver license and acceptable driving record
      • At least two years experience as an automobile technician or mechanic
      • ASE Certifications and Smog Repair and Testing Certification a plus

      Work Environment/Physical Requirements

      • Ability to lift and or carry up to 50lbs
      • Standing, bending, kneeling, pushing, reaching, lifting, climbing ladders
      • Exposure to loud noises

      #AUTO

      Apply Today

      Automotive Technician

      Rocklin, California

      We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      AAA NCNU is genuinely concerned about your safety and the health of all of our Team Members.  As a result, should you be offered a position with our Club, you will be required to establish that you have been fully vaccinated against the COVID-19 virus, unless you are able to establish a bona fide exemption from this requirement, or where prohibited by law.

      Why Work With Us:

      • Exceptional benefits within 30 days of hire, with employer contribution to medical/Dental/Vision premiums
      • 401K Matching $1 to $1 up to 6% annually
      • 17 Paid Days off (22 after 1 year) + 9 paid holidays for a great work/life balance, some Saturdays and no Sundays
      • Tuition reimbursement for ASE Certifications
      • Paid Training
      • State of the art equipment
      • Clean well equipped shops with consistent car count
      • A free AAA Membership and numerous employee discounts

      Job Responsibilities:

      • Performs work that is indicated on Approved Repair Orders.
      • Performs only needed and or customer requested services on vehicles. 
      • Performs all repairs according to MAP (Motorist Assurance Program), OEM (Original Equipment Manufacturers) or accepted industry standard procedures
      • Assures all repairs are for the benefit of the member/customer. 
      • Test drives all vehicles when practical for any/all performance or drivability concerns before performing work
        • Exception: when unsafe or vehicle not drivable
        • Retest drives after repairs completed to verify that repair solved defined problems
      • Maintains clean and safe work environment; cleans spills and debris immediately to reduce hazards
      • Maintain company provided equipment and machinery
      • Follows company and industry safety rules and regulations
      • Reports all unsafe conditions to supervisor including but not limited to lifts, overhead doors, and equipment
      • Attends all required training, seeks additional training to maintain and increase effectiveness
      • Keeps up to date on industry trends and repair procedures. 
      • Attends and successfully completes at least 24 hours of continuing auto repair training per year sponsored and/or provided by the club. 
      • Maintains customer vehicles in regard to cleanliness and does not tune or otherwise adjust any controls within the vehicle.
      • Verifies as soon as practicable that parts ordered for the vehicle assigned to them are correct.
      • Performs digital inspection and documents to their full potential. Notates all pertinent information into the shop inspection or management system, attaches all photos or videos to illustrate repairs or needs to the inspection. 
      • Assures all comeback related repairs are prioritized as directed by manager or lead. 
      • Communicates effectively as necessary with manager, service advisors and other technicians to contribute to the overall performance of the location 
      • Responsible for the safety and accuracy of all repairs made and or systems inspected to assure vehicle is as safe or more safe condition as was prior to work commencing
      • Performs other related duties as assigned.
      • Note: May require travel to different locations on an as needed basis

      Knowledge/Skills/Abilities

      • Effective verbal and written communication skills in the language(s) required for the role, as justified for business necessity
      • Effective organization, interpersonal and negotiation skills
      • Ability to work scheduled hours as necessitated by business need
      • Math and computer skills with experience using software applications including word processing, browsers, and email
      • Member service focus
      • Ability to drive vehicles equipped with manual transmission
      • Knowledge of equipment/tool operation and diagnostic/repair procedures
      • Maintains 100% productivity as measured by dividing hours worked by labor hours flagged

      Education & Experience/ Licenses & Certifications

      • High School diploma or equivalent certification (GED)
      • Valid driver license and acceptable driving record
      • At least four  years experience as an automobile technician 
      • ASE Master Tech with L1 certification level or equivalent OEM certifications and fulfills ASE requirement within one year of hire. .
      • Smog Repair and Testing Certification preferred (CA only)

      Work Environment/Physical Requirements

      • Ability to lift and or carry up to 50lbs
      • Standing, bending, kneeling, pushing, reaching, lifting, climbing ladders
      • Exposure to loud noises

      #AUTO

      Apply Today

      Automotive General Service Technician / Lube Tech

      San Rafael, California

      We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      AAA NCNU is genuinely concerned about your safety and the health of all of our Team Members.  As a result, should you be offered a position with our Club, you will be required to establish that you have been fully vaccinated against the COVID-19 virus, unless you are able to establish a bona fide exemption from this requirement, or where prohibited by law.

      San Rafael AAA Owned Auto Center Opening Soon!

      Come Join Us

      Check Out The Benefits:

      • Exceptional benefits within 30 days of hire, with employer contribution to medical/Dental/Vision premiums
      • 401K Matching $1 to $1 up to 6% annually
      • 15 Paid Days off (20 days after 1 year) + 9 paid holidays, some Saturdays and no Sundays
      • Opportunities for growth
      • Tuition reimbursement for automotive education and ASE Certifications
      • Clean well equipped shops with state of the art equipment and consistent car count
      • A free AAA Membership and numerous employee discounts

      Job Responsibilities:

      • Performs oil changes and lubrication service for member and nonmember vehicles.

      • Performs tire repairs and installation service for member and nonmember vehicles.

      • Performs other minor repairs as assigned by Lead Tech or Service Advisor, according to their abilities.

      • Assist upper level technicians as needed and for experience.

      • Test drives vehicles when practical for any/all performance or drivability concerns before performing work

        • Exception: when unsafe or vehicle not drivable

        • Retest drives after repairs completed to verify that repair solved defined problems

      • Maintains clean and safe work environment; cleans spills and debris immediately to reduce hazards

      • Maintain company provided equipment and machinery

      • Follows company and industry safety rules and regulations

      • Reports all unsafe conditions to supervisor including but not limited to lifts, overhead doors, and equipment

      • Attends all required training, seeks additional training to maintain and increase effectiveness

      • Keeps up to date on industry trends and repair procedures. 

      • Attends and successfully completes at least 12 hours of continuing auto repair training per year sponsored and/or provided by the club. 

      • Maintains customer vehicles in regard to cleanliness and does not tune or otherwise adjust any controls within the vehicle.

      • Verifies as soon as practicable that parts ordered for the vehicle assigned to them are correct.

      • Performs all repairs according to MAP (Motorist Assurance Program), OEM (Original Equipment Manufacturers) or accepted industry standard.

      • Performs digital inspection and documents to their full potential. Notates all pertinent information into the shop inspection or management system, attaches all photos or videos to illustrate repairs or needs to the inspection. 

      • Assures all comeback related repairs are prioritized as directed by manager or lead. 

      • Communicates effectively as necessary with manager, service advisors and other technicians to contribute to the overall performance of the location 

      • Responsible for the safety and accuracy of all repairs made and or systems inspected to assure vehicle is as safe or more safe condition as was prior to work commencing

      • Performs other related duties as assigned.

      • Note: May require travel to different locations on an as needed basis

      Knowledge/Skills/Abilities

      • Effective verbal and written communication skills in the language(s) required for the role, as justified for business necessity

      • Effective organization, interpersonal and negotiation skills

      • Ability to work scheduled hours as necessitated by business need

      • Math and computer skills with experience using software applications including word processing, spreadsheets, browsers, and email

      • Member service focus

      • Automotive/mechanical background

      • Ability to drive vehicles equipped with manual transmission

      • Knowledge of equipment/tool operation and diagnostic/repair procedures

      • Maintains 20% productivity measured by hours worked/hours flagged

      Education & Experience/ Licenses & Certifications

      • High School diploma or equivalent certification (GED)

      • Valid driver license and acceptable driving record

      • Must be 21 years of age

      • Six months experience in general repair, lube services and or tire shop

      Work Environment/Physical Requirements

      • Ability to lift and or carry up to 50lbs

      • Standing, bending, kneeling, pushing, reaching, lifting, climbing ladders

      • Exposure to loud noises

      #AUTO

      Apply Today

      Associate Product Marketer

      Phoenix, Arizona

      We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      AAA NCNU is genuinely concerned about your safety and the health of all of our Team Members.  As a result, should you be offered a position with our Club, you will be required to establish that you have been fully vaccinated against the COVID-19 virus, unless you are able to establish a bona fide exemption from this requirement, or where prohibited by law.

      At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      Why Work For Us?

      • Benefits – Medical, Dental, Vision, wellness program and more!

      • 401k Matching – $1 for $1 company match up to 6% of pay

      • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan

      • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities

      • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

      Overview:

      Reporting to the Product Manager this role will be assigned full responsibility for a product and its business results. They will be accountable for managing product development and executing strategies and plans in partnership with cross-functional teams and external creative agencies.

      Essential Functions

      • Strategy and Execution - Manage key business KPIs to accomplish strategic goals
      • Marketing Strategic Plan Development & Execution – Responsible for development and execution of annual plans including business analytics, communication, digital and social media plans. Partner internally and externally to develop and execute marketing activities that drive growth and achieve targets
      • Competitive Intelligence – Monitor competitor activities, including pricing, promotion, new product launches, advertising
      • Marketing Budget – Manage marketing budget, including budget tracker, PO's and invoicing
      • Project Management – Perform ad-hoc projects as needed to support Product Marketing Manager
      • Communication/ Networking – Guide advertising agencies and production vendors to execute communication plan; Assist in vendor negotiations and selection to control expense; prepare materials with creative agencies

      Knowledge/Skills/Abilities

      • Strategic leadership skills
      • Strong problem solving skills
      • Proficient in financial and analytical thinking and analyses
      • Clear and concise communication skills and team influencer

      Education & Experience/Licenses & Certification

      • College degree
      • 3-5 years related work experience

      #LI-VB1

      #VIC_RX

      Apply Today

      Senior Auditor

      Walnut Creek, California

      We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      AAA NCNU is genuinely concerned about your safety and the health of all of our Team Members.  As a result, should you be offered a position with our Club, you will be required to establish that you have been fully vaccinated against the COVID-19 virus, unless you are able to establish a bona fide exemption from this requirement, or where prohibited by law.

      At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      Why Work For Us?

      • Benefits – Medical, Dental, Vision, wellness program and more!
      • 401k Matching – $1 for $1 company match up to 6% of pay
      • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan
      • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
      • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

      Summary

      Our Senior Auditor leads moderate to complex audits/projects. Provides assistance to Audit Manager in the evaluation of AAA NCNU’s system of internal controls and execution of audit tests and programs.  Periodically directs the work of other auditors. Looks for  opportunities to improve efficiencies and effectiveness of policies and procedures.

      Essential Functions

      • Defines audit objectives and programs to test internal controls for moderate to highly complex audits/projects.
      • Performs risk assessment to determine audit scope for complex audits/projects.
      • Provides consultation to business units and project managers on internal controls and process dependencies between organizational units.
      • Assigns, reviews and evaluates work of other auditors and provides input to management for audits/projects he or she is leading.
      • Periodically conducts and/or supports investigations of abuse or irregularities.
      • Develops test methodology for moderate to highly complex business processes.
      • Performs testing to evaluate the design, accuracy and adequacy of internal controls. Testing includes reviewing transactions for proper approvals, adequate documentation and appropriateness.

      Knowledge/Skills/Abilities

      • Language skills sufficient to communicate clearly with clients in writing, by phone or in person.
      • Ability to apply critical thinking and analytical techniques.
      • Knowledge of IIA professional standards.
      • Ability to quickly comprehend the critical inputs, outputs and processes within a variety of business units and apply that understanding to planning, assignment, and/or execution of tasks for an audit project.
      • Knowledge of property and casualty insurance, ACL software, and TeamMate software (preferred).
      • Understanding of IT risk assessment and audit procedures.

      Education & Experience / Licenses & Certification

      • Bachelors or higher level degree in Finance, accounting, or related field of study or equivalent experience
      • 3 – 5 years Experience in auditing, accounting, and/or financial analysis required, of which 2 years of internal auditing experience
      • CPA (preferred)
      • Certified Internal Auditor (preferred)

      #LI-VB1

      #VIC_RX

      Apply Today

      Brand Content Marketing Lead

      Walnut Creek, California

      We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      AAA NCNU is genuinely concerned about your safety and the health of all of our Team Members.  As a result, should you be offered a position with our Club, you will be required to establish that you have been fully vaccinated against the COVID-19 virus, unless you are able to establish a bona fide exemption from this requirement, or where prohibited by law.

      At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      We are passionate about maintaining a diverse and inclusive workplace that reflects the people and culture of the communities we serve, and fostering an environment in which everyone can realize their full potential and grow without barriers. We celebrate our differences as they make us stronger and invigorate our workplace. We believe that each of us enriches our culture by contributing unique perspectives, valuable insights and key strengths. We want each of our Team Members to feel valued, respected and supported. 

      Why Work For Us?

      • Benefits – Medical, Dental, Vision, wellness program and more!

      • 401k Matching – $1 for $1 company match up to 6% of pay

      • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan

      • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities

      • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

      Summary

      As the Brand Content Marketing Lead, you’re ultimately responsible for making our branded content count where it counts most. In this position, you will help navigate our content needs and journeys in two key arenas:

      • Top-to-mid funnel, where great branded content leads to stronger content engagement and brand consideration by more qualified prospective Members … all the while serving to better inform existing Members; and

      • Post-purchase, where great branded content leads to stronger Member retention and loyalty.

      In this role, you will need to continue to expand and evolve the channels we utilize for our content, including more focus on video, blogs, podcasts, and other more innovative avenues.

      This position reports into the Director-Brand Marketing & Insights, who is located in our Walnut Creek, CA headquarters. As such, you must reside and work in either Northern California, Nevada, Arizona or Utah to apply for this position, as some level of travel to the Walnut Creek offices will be required throughout the year (as soon as we finalize our return-to-office procedures).

      Essential Functions

      • Plan, Implement & Measure Programs & Campaigns

        • Effectively collaborate with key stakeholders and contributors across the AAA organization to orchestrate branded content strategies across all appropriate channels (online and offline) and for all appropriate audiences, preparing brand content marketing plans and calendars for approval and implementation (inclusive of targeted KPIs, timelines and program flighting, etc.)

        • Create/curate, publish and optimize needed branded content -- adhering to our current AAA branding guidelines -- that aligns with the key strategies outlined/approved in the content marketing plan, ensuring all content has high SEO-value associated with it and is aligned with the goals of our Club and our key lines of business

        • Measure and report-out on the results of content marketing activities as they are in-market (traffic, engagement, cross-leveraging opportunities, etc.), leveraging such insights to further optimize similar programs in the future

      • Budget & Resource Management

        • Manage the brand content marketing budget independently, keeping it on-budget (no overages) for each fiscal/calendar year while ensuring the assigned allocations are being spent wisely in accordance with approved initiatives and programs

        • Maximize the opportunities available through our content channels so as to optimize the established KPIs

        • Manage assigned Team Members (internal) and external agencies/resources in the crafting, design and implementation of approved programs

      • Content Marketing Guidance & Governance

        • Be recognized internally as the brand content ‘ambassador/advocate’ at AAA, providing guidance, training/mentoring, and sharing best practices with the greater marketing organization as to the efficient and effective use of branded content for delivering anticipated results (as aligned with the program’s goals and expected outcomes)

        • Stay up-to-date with the latest content and digital marketing trends and best practices

        • Evangelize, implement the training for, and manage the use of our digital asset manager and integrated marketing calendar technology platforms

        • Scale the output of the branded content marketing organization, accelerating the adoption of such content across channels

        • Collaborate with our PR and Community/Corporate Outreach internal Team Members as well as contributing outside agencies/resources on the effective use influencer marketing

      Knowledge/Skills/Abilities

      • Omnichannel Marketing Experience -- it’s vital that you fully understand how content works across online and offline channels, including but not limited to digital media, social media, blogging, podcasts, and video

      • Effective Communication & Analytic Skills – strong interpersonal and communication (verbal and written) skills are a must, as is the ability to analyze, evaluate and report-out on data and trends; working proficiency in analytics programs (e.g., Google Analytics, Tableau, etc.) is required

      • Teamwork – superior collaboration and coordination skills are needed as you’ll interface often with fellow digital and product marketing team members, as well as cross-functionally and with external agencies/resources; the ability to prioritize tasks and stay organized is essential

      Education & Experience / Licenses & Certification

      • Bachelor's degree in business / marketing

      • 5+ years' direct, hands-on experience handling qualitative, quantitative, and VOC market research and consumer insights programs/projects; can be on the client, agency or vendor side.

      • Experience with Member/customer/consumer surveying platforms (like Qualtrics) is important.

      Work Environment/Physical Requirements

      •  Ability to work in an office environment sitting and/or standing at a desk, table or computer workstation for extended periods of time. 

      •  May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 80 percent of the time spent on the job involves the use of a personal computer.

      • For the immediate time, this position will be remote; once our return-to-office procedures are finalized and implemented in 2022, we may shift to a hybrid model that includes both remote and work-in-office hours. 

       

      AAA…we're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service. We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.  We're community-minded, and celebrate the growth, development, and successes of our diverse Team Members.  Whether you’re just starting your journey or looking to grow your career, we’ll support you every step of the way.

                           

      We’ll value your skills and experience. We’re building a performance organization with heart and developing a pipeline of tomorrow’s leaders. Your work will be enhanced with training opportunities, a mentoring program and our Promote-from-within philosophy. We celebrate our diversity and leverage the power of many minds. 

      #LI-CM1

      #CLE_RX

      Apply Today

      AAA Tow Driver

      Fairfield, California

      We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      AAA NCNU is genuinely concerned about your safety and the health of all of our Team Members.  As a result, should you be offered a position with our Club, you will be required to establish that you have been fully vaccinated against the COVID-19 virus, unless you are able to establish a bona fide exemption from this requirement, or where prohibited by law.

      At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.


       

      Why Work For Us?

      • Great Pay -  Great Hourly pay $20.63 hourly with the potential to make up to an ADDITIONAL $1,300 per month with quality and productivity incentives!

      • Training – You’ll attend a thorough, comprehensive, training program

      • Benefits – Medical, Dental, Vision, wellness program and more!

      • 401k Matching – $1 for $1 company match up to 6% of pay

      • Monthly bonus potential

      • Paid Time Off- Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities

      • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

      Essential Functions

      • Driving and operating a service vehicle (i.e. flat tire changes, lock-out, fuel delivery services, etc.)

      • On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving

      • Leverages sales skills for offering products and services from AAA to member during service interaction

      • Utilizing on-board computer, radio communications, and mapping systems

      • Completion of daily paperwork (i.e. call-logs, battery invoices, cash receipts, etc.)

      ​Knowledge/Skills/Abilities 

      • Clear and proficient verbal and written communication even under pressure

      • Common knowledge of vehicle components and the common reasons for vehicle failure

      • Demonstrates problem solving and listening skills to evaluate member safety as well as the ability to discern safety issues and respond appropriately

      • Ability to drive a manual/automatic shift vehicle

      Education & Experience/Licenses & Certification

      • Two (2) years of experience in a customer contact role

      • Education and training. I.E.: AAA Compliance Training, RPST,TSAAC, Lock-out, PSP, Battery Service Training

      • Vocational technical automotive training/certification or equivalent experience (preferred)

      • ASE (Automotive Service Excellence) certification(preferred)


       

      Work Environment/Physical Requirements

      Works outdoors at vehicle sites when servicing vehicles. Lifting and carrying tires and parts, weighing up to 50 pounds, several times a day; bending, kneeling and stooping as required for service calls. Works in all weather and all traffic conditions. Vehicle recovery sites may be wet, messy and hazardous.  Service Providers are required to provide a photograph for identification purposes.

      #GAB

      Apply Today

      Light Service & Tow Driver

      Fairfield, California

      We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      AAA NCNU is genuinely concerned about your safety and the health of all of our Team Members.  As a result, should you be offered a position with our Club, you will be required to establish that you have been fully vaccinated against the COVID-19 virus, unless you are able to establish a bona fide exemption from this requirement, or where prohibited by law.

      At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.


       

      Why Work For Us?

      • Great Pay -  $20.63 hourly with the potential to make up to an ADDITIONAL $1,300 per month with quality and productivity incentives!

      • Training – You’ll attend a thorough, comprehensive, training program

      • Benefits – Medical, Dental, Vision, wellness program and more!

      • 401k Matching – $1 for $1 company match up to 6% of pay

      • Monthly bonus potential

      • Paid Time Off- Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities

      • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

      Essential Functions

      • Driving and operating a service vehicle (i.e. flat tire changes, lock-out, fuel delivery services, etc.)

      • On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving

      • Leverages sales skills for offering products and services from AAA to member during service interaction

      • Utilizing on-board computer, radio communications, and mapping systems

      • Completion of daily paperwork (i.e. call-logs, battery invoices, cash receipts, etc.)

      ​Knowledge/Skills/Abilities 

      • Clear and proficient verbal and written communication even under pressure

      • Common knowledge of vehicle components and the common reasons for vehicle failure

      • Demonstrates problem solving and listening skills to evaluate member safety as well as the ability to discern safety issues and respond appropriately

      • Ability to drive a manual/automatic shift vehicle

      Education & Experience/Licenses & Certification

      • Two (2) years of experience in a customer contact role

      • Education and training. I.E.: AAA Compliance Training, RPST,TSAAC, Lock-out, PSP, Battery Service Training

      • Vocational technical automotive training/certification or equivalent experience (preferred)

      • ASE (Automotive Service Excellence) certification(preferred)


       

      Work Environment/Physical Requirements

      Works outdoors at vehicle sites when servicing vehicles. Lifting and carrying tires and parts, weighing up to 50 pounds, several times a day; bending, kneeling and stooping as required for service calls. Works in all weather and all traffic conditions. Vehicle recovery sites may be wet, messy and hazardous.  Service Providers are required to provide a photograph for identification purposes.

      #ERS

      Apply Today

      AAA Tow Drivers

      San Rafael, California

      We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      AAA NCNU is genuinely concerned about your safety and the health of all of our Team Members.  As a result, should you be offered a position with our Club, you will be required to establish that you have been fully vaccinated against the COVID-19 virus, unless you are able to establish a bona fide exemption from this requirement, or where prohibited by law.

      At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      Why Work For Us?

      • Great Pay- $23.06 hourly with the potential to make up to $1,300 per month with quality and productivity incentives!

      • Training – You’ll attend a thorough, comprehensive, training program

      • Benefits – Medical, Dental, Vision, wellness program and more!

      • 401k Matching – $1 for $1 company match up to 6% of pay

      • Monthly bonus potential

      • Paid Time Off- Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities

      • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

      Essential Functions

      • Driving and operating a service vehicle (i.e. flat tire changes, lock-out, fuel delivery services, etc.)

      • On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving

      • Leverages sales skills for offering products and services from AAA to member during service interaction

      • Utilizing on-board computer, radio communications, and mapping systems

      • Completion of daily paperwork (i.e. call-logs, battery invoices, cash receipts, etc.)

      ​Knowledge/Skills/Abilities 

      • Clear and proficient verbal and written communication even under pressure

      • Common knowledge of vehicle components and the common reasons for vehicle failure

      • Demonstrates problem solving and listening skills to evaluate member safety as well as the ability to discern safety issues and respond appropriately

      • Ability to drive a manual/automatic shift vehicle

      Education & Experience/Licenses & Certification

      • Two (2) years of experience in a customer contact role

      • Education and training. I.E.: AAA Compliance Training, RPST,TSAAC, Lock-out, PSP, Battery Service Training

      • Vocational technical automotive training/certification or equivalent experience (preferred)

      • ASE (Automotive Service Excellence) certification(preferred)


       

      Work Environment/Physical Requirements

      Works outdoors at vehicle sites when servicing vehicles. Lifting and carrying tires and parts, weighing up to 50 pounds, several times a day; bending, kneeling and stooping as required for service calls. Works in all weather and all traffic conditions. Vehicle recovery sites may be wet, messy and hazardous.  Service Providers are required to provide a photograph for identification purposes.

      #GAB

      Apply Today

      AAA - Battery/Light Service Drivers

      San Rafael, California

      We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      AAA NCNU is genuinely concerned about your safety and the health of all of our Team Members.  As a result, should you be offered a position with our Club, you will be required to establish that you have been fully vaccinated against the COVID-19 virus, unless you are able to establish a bona fide exemption from this requirement, or where prohibited by law.

      At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      Why Work For Us?

      • Great Pay- $23.06 hourly with the potential to make up to $1,300 per month with quality and productivity incentives!

      • Training – You’ll attend a thorough, comprehensive, training program

      • Benefits – Medical, Dental, Vision, wellness program and more!

      • 401k Matching – $1 for $1 company match up to 6% of pay

      • Monthly bonus potential

      • Paid Time Off- Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities

      • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

      Essential Functions

      • Driving and operating a service vehicle (i.e. flat tire changes, lock-out, fuel delivery services, etc.)

      • On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving

      • Leverages sales skills for offering products and services from AAA to member during service interaction

      • Utilizing on-board computer, radio communications, and mapping systems

      • Completion of daily paperwork (i.e. call-logs, battery invoices, cash receipts, etc.)

      ​Knowledge/Skills/Abilities 

      • Clear and proficient verbal and written communication even under pressure

      • Common knowledge of vehicle components and the common reasons for vehicle failure

      • Demonstrates problem solving and listening skills to evaluate member safety as well as the ability to discern safety issues and respond appropriately

      • Ability to drive a manual/automatic shift vehicle

      Education & Experience/Licenses & Certification

      • Two (2) years of experience in a customer contact role

      • Education and training. I.E.: AAA Compliance Training, RPST,TSAAC, Lock-out, PSP, Battery Service Training

      • Vocational technical automotive training/certification or equivalent experience (preferred)

      • ASE (Automotive Service Excellence) certification(preferred)


       

      Work Environment/Physical Requirements

      Works outdoors at vehicle sites when servicing vehicles. Lifting and carrying tires and parts, weighing up to 50 pounds, several times a day; bending, kneeling and stooping as required for service calls. Works in all weather and all traffic conditions. Vehicle recovery sites may be wet, messy and hazardous.  Service Providers are required to provide a photograph for identification purposes.

      #GAB

      Apply Today

      Tow Truck Drivers Neded

      Concord, California

      We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      AAA NCNU is genuinely concerned about your safety and the health of all of our Team Members.  As a result, should you be offered a position with our Club, you will be required to establish that you have been fully vaccinated against the COVID-19 virus, unless you are able to establish a bona fide exemption from this requirement, or where prohibited by law.

      Why Work For Us?

      • Great Pay- $21.85 hourly with the potential to make up to an ADDITIONAL $1,300 per month with quality and productivity incentives per month with quality and productivity incentives!

      • Training – You’ll attend a thorough, comprehensive, training program

      • Benefits – Medical, Dental, Vision, wellness program and more!

      • 401k Matching – $1 for $1 company match up to 6% of pay

      • Paid Time Off- Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities

      • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

      Essential Functions

      • Driving and operating a service vehicle (i.e. flat tire changes, lock-out, fuel delivery services, etc.)

      • On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving

      • Leverages sales skills for offering products and services from AAA to member during service interaction

      • Utilizing on-board computer, radio communications, and mapping systems

      • Completion of daily paperwork (i.e. call-logs, battery invoices, cash receipts, etc.)

      ​Knowledge/Skills/Abilities 

      • Clear and proficient verbal and written communication even under pressure

      • Common knowledge of vehicle components and the common reasons for vehicle failure

      • Demonstrates problem solving and listening skills to evaluate member safety as well as the ability to discern safety issues and respond appropriately

      • Ability to drive a manual/automatic shift vehicle

      Education & Experience/Licenses & Certification

      • Two (2) years of experience in a customer contact role

      • Education and training. I.E.: AAA Compliance Training, RPST,TSAAC, Lock-out, PSP, Battery Service Training

      • Vocational technical automotive training/certification or equivalent experience (preferred)

      • ASE (Automotive Service Excellence) certification(preferred)


       

      Work Environment/Physical Requirements

      Works outdoors at vehicle sites when servicing vehicles. Lifting and carrying tires and parts, weighing up to 50 pounds, several times a day; bending, kneeling and stooping as required for service calls. Works in all weather and all traffic conditions. Vehicle recovery sites may be wet, messy and hazardous.  Service Providers are required to provide a photograph for identification purposes.

      #GAB

      Apply Today

      Senior Associate Product Marketing

      Walnut Creek, California

      We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      AAA NCNU is genuinely concerned about your safety and the health of all of our Team Members.  As a result, should you be offered a position with our Club, you will be required to establish that you have been fully vaccinated against the COVID-19 virus, unless you are able to establish a bona fide exemption from this requirement, or where prohibited by law.

      At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work.

      AAA recently acquired SAFE, the 11th largest smart home security company in the United States, with the vision to become the most trusted brand in this industry.  We work hard to create an environment where you can thrive and use your skills and talents to help us deliver legendary Customer Service. You’ll help positively impact every homeowner and the communities that we serve.

      This role can also be based in Tempe, Arizona.

      Essential Functions

      • Strategy and Execution - Own Product Marketing P&L and manage key business KPIs to accomplish strategic goals.
      • Marketing Strategic Plan Development & Execution – Responsible for development and execution of annual plans including business analytics, communication, as well as web and other marketing product marketing content. Partner internally and externally to develop and execute marketing activities that drive growth and achieve targets.
      • Competitive Intelligence – Monitor competitor activities, including pricing, promotion, new product launches, advertising.
      • Marketing Budget – Manage marketing budget, including budget tracker, PO's and invoicing
      • Project Management – Perform ad-hoc projects as needed to support Product Marketing Director
      • Communication/ Networking – Guide advertising agencies and production vendors to execute communication plan; Assist in vendor negotiations and selection to control expense; prepare materials with creative agencies
      • Product Management – Develops launch plan and executes product launches with cross-functional partners for new products.

      Knowledge/Skills/Abilities

      • Strategic leadership skills
      • General management with P&L experience
      • Has worked within product innovation or on product launches
      • Has experience developing creative for marketing plan execution
      • Proficient in financial and analytical thinking and analyses
      • Effective communication, presentation and negotiation skills
      • Proven cross-functional manager, team influencer and problem solver

      Education & Experience/Licenses & Certification

      • College degree (MBA or Master's preferred)
      • 4-6 years related work experience
      • Retail, consumer package goods, home security, or technology experience (required)

      #OLG_RX

      #LI-OH1

      Apply Today

      Senior IT Auditor

      Walnut Creek, California

      We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      AAA NCNU is genuinely concerned about your safety and the health of all of our Team Members.  As a result, should you be offered a position with our Club, you will be required to establish that you have been fully vaccinated against the COVID-19 virus, unless you are able to establish a bona fide exemption from this requirement, or where prohibited by law.

      At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      Why Work For Us?

      • Benefits – Medical, Dental, Vision, wellness program and more!
      • 401k Matching – $1 for $1 company match up to 6% of pay
      • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan
      • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
      • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

      The Senior IT Auditor will be responsible for planning and executing Information Technology audits, continuous risk monitoring, and providing control consultation on programmatic, operational, risks and controls throughout the Club and its operations.

      Essential Functions

      • Plan and execute IT audits, including identifying and analyzing risks, planning and prioritizing the audit work, conducting audit interviews, observing operations, documenting and analyzing procedures and controls, performing audit tests, preparing appropriate work papers, developing audit recommendations and reviewing them with appropriate management, and preparing audit reports.

      • Acting as the central point of contact to the Audit Manager and to the Client.

      • Provide risk identification, security and audit control input for projects and other initiatives.

      • Complies with relevant aspects of Club’s audit methodology and IIA Standards

      • Generates innovative results and recommendations visible to senior IA and client mgmt.

      • Maintain professional certification(s) and continue to develop and expand knowledge of the audit profession, Information Technology, our industry, and the Club’s products and information through self-study, research, and continuing education efforts.

      • Perform duties & responsibilities specific to department functions & activities.

      Qualifications

      • Bachelors or higher level degree in Finance, accounting, MIS or related field of study or equivalent experience

      • 3 - 5+ years of demonstrated internal control or risk management related experience; "Big 4" public accounting/consulting experience highly desirable.

      • Professional certification, such as CISSP, CIA, CISA, CPA, is preferred. 

      • Sound knowledge and experience in information technology audit, systems design and management, security, and client server technologies.

      • Understanding of security software, database technology, and emerging internet technologies.

      • Proactive worker who can demonstrate strong project management and organization skills with successful experience in concurrently managing multiple projects at varying levels of technical difficulty.

      • Strong analytical skills with the ability to critically analyze and assess the adequacy of internal controls and opportunities for process improvements and efficiency gains.

      • Flexible self-starter who excels at learning new processes and business functions.

      • Excellent written communication skills to be able to clearly document audit planning, fieldwork and reporting work papers, reports and rationale memorandums.

      • Excellent verbal communication skills with the ability to work and negotiate with IT and business process owners.

      • Strong interpersonal and presentation skills.

      • Ability to work effectively as part of a team environment and independently as an individual contributor, demonstrating a continuous commitment to improvement.

      • Knowledge of IIA Standards, NIST, COBIT 5, and the COSO control frameworks.

      #LI-VB1

      #VIC_RX

      Apply Today

      Associate Product Marketer - Mobility Innovation

      Berkeley, California

      We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      AAA NCNU is genuinely concerned about your safety and the health of all of our Team Members.  As a result, should you be offered a position with our Club, you will be required to establish that you have been fully vaccinated against the COVID-19 virus, unless you are able to establish a bona fide exemption from this requirement, or where prohibited by law.

      At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work.

      At A3 Ventures we come to work to dream, design and define how we will live and move into the future. We exist to harness these forces for the benefit of Members and future generations, humanizing disruptive change for the betterment of the communities we serve. We’re looking for bright, passionate, and collaborative people to join our tight-knit team as we innovate in the spirit of service.  

      Why Work For Us?

      • Impact. Lead the charge in mobility as a service movement and enable people’s lives to improve through the sharing economy. Leverage the best of an established 115 year-old not for profit combined with start-up speed and agility to create real and meaningful impact.
      • Recognition. We offer a competitive total compensation package including base salary, annual performance bonuses, benefits, and 401(k) Company match with additional discretionary contribution potential.
      • Lifestyle. We do honorable work, and we practice our values: humility, integrity, teamwork, and service. You’ll have the security of a larger organization but you’ll move at startup speed.

      Essential Functions  

      1. Marketing Planning & Execution – Responsible for development and execution of annual plans including business analytics, communication, digital and social media plans. Partner internally and externally to develop and execute marketing activities that drive growth and achieve targets. 

      2. Analytics - Evaluate market and campaign data to drive marketing programs and activities. Manage key business KPIs to accomplish strategic goals.

      3.  Competitive Intelligence – Monitor competitor activities, including pricing, promotion, new product launches, advertising.

      4. Marketing Budget – Manage campaign budget, including budget tracker, PO's and invoicing.

      5. Project Management – Perform ad-hoc projects as needed to support Marketing Director.

      6. Communication/ Networking – Guide advertising agencies and production vendors to execute digital marketing plan; prepare materials in partnership with creative agencies.


       

      Knowledge, Skills and Abilities

      • Strong problem solving skills
      • Proficient in financial and analytical thinking and analyses
      • Clear and concise communication skills and team influencer

      Education and Experience

      • College degree
      • 3-5 years related work experience

      #OLG_RX

      #LI-OH1

      Apply Today

      Support Service Associate (CCP)

      San Rafael, California

      We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      AAA NCNU is genuinely concerned about your safety and the health of all of our Team Members.  As a result, should you be offered a position with our Club, you will be required to establish that you have been fully vaccinated against the COVID-19 virus, unless you are able to establish a bona fide exemption from this requirement, or where prohibited by law.

      San Rafael AAA Owned Auto Center Opening Soon!

      Come Join Us

      Check Out The Benefits:

      • Exceptional benefits within 30 days of hire, with employer contribution to medical/Dental/Vision premiums
      • 401K Matching $1 to $1 up to 6% annually
      • 15 Paid Days off (20 days after 1 year) + 9 paid holidays, some Saturdays and no Sundays
      • Opportunities for growth
      • Tuition reimbursement for automotive education and ASE Certifications
      • Clean well equipped shops with state of the art equipment and consistent car count
      • A free AAA Membership and numerous employee discounts

       

      Essential Functions

       

      • Maintain proper levels of member/customer satisfaction.

      • Answer telephones and assist customers with booking appointments and general service questions.

      • Route customers to the proper staff member for more technical questions.

      • Assist with invoicing and processing payments for customers.

      • Assist with entering supplier invoices into the shop management software.

      • Assist the General Manager with physical inventories

      • Assist management with coordinating and holding employee meetings.

      • Assist Service Advisors and General Manager with various administrative duties – filing, mail processing, supply ordering, daily closing, etc.

      • Maintain a clean and safe working environment. Keep the parking area and the interior sales and service area of the facility neat and clean on a daily basis.

       

      Knowledge/Skills/Abilities 

       

      • Good written verbal communication, ability to take direction well

      • Bilingual communication skills (preferred)

      • Basic Mathematical skills

       

      Education & Experience/Licenses & Certification

       

      • Two (2) years of experience in a customer contact role

      • Must be 21 years of age

      Work Environment/Physical Requirements

      Lifting and carrying parts, weighing up to 25 pounds, possibly several times a day; Some exposure to loud noises every day for up to 30 minutes at a time from air tools and auto repair equipment. A percent of time is spent traveling by car to pick up parts and customers. Long periods of time on their feet.

      #AUTO

      Apply Today

      Service Advisor

      San Rafael, California

      We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      AAA NCNU is genuinely concerned about your safety and the health of all of our Team Members.  As a result, should you be offered a position with our Club, you will be required to establish that you have been fully vaccinated against the COVID-19 virus, unless you are able to establish a bona fide exemption from this requirement, or where prohibited by law.

      San Rafael AAA Owned Auto Center Opening Soon!

      Come Join Us

      Check Out The Benefits:

      • Great pay plus a generous commission plan
      • Exceptional benefits within 30 days of hire, with employer contribution to medical/Dental/Vision premiums
      • 401K Matching $1 to $1 up to 6% annually
      • 15 Paid Days off (20 days after 1 year) + 9 paid holidays, some Saturdays and no Sundays
      • Opportunities for growth
      • Tuition reimbursement for automotive education and ASE Certifications
      • Clean well equipped shops with state of the art equipment and consistent car count
      • A free AAA Membership and numerous employee discounts

      The Service Advisor focuses on delivering an outstanding member experience as well as facilitating the work flow of technicians. The role encompasses listening and asking the proper questions to ensure the customer’s needs are addressed while maintaining the highest levels of customer satisfaction. This includes delivering courteous service, clearly explaining services and charges, accurate completion of timelines, and delivering quality work. The Service Advisor is responsible for scheduling work, preparing estimates, ordering parts, and coordinating other service activities as well as managing promised times.

      Essential Duties

      • Responsible for performing all duties necessary to interact with members, determine their perceived auto repair needs and to meet and exceed their expectations of great customer service.

      • Accurately document repairs, diagnostic and maintenance work into shop management system 

      • Ensures all necessary BAR requirements are met in Repair Order preparation and documentation

      • Sources and estimates all needed parts for repairs to customer vehicles

      • Suggests repairs for safety and improved performance and helps prioritize for customers  in order of importance safety, economy, longevity etc.

      • Reviews  all repairs made to vehicles at point of sale and assures customers have a clear understanding of repairs performed throughout all phases of the transaction including the original estimate through the final payment. 

      • Performs minimal record keeping and other administrative functions required to support the business 

      • Note: May require travel to different locations on an as needed basis

      Knowledge/Skills/Abilities

      • Highly effective organizational skills

      • Strong interpersonal and customer service abilities

      • Highly proficient verbal and written communication skills in the language(s) required for the role, as justified for business necessity

      • Knowledge of shop management and/or estimating software

      • Knowledge of parts sourcing and use of online vendor catalogs

      • Strong math and computer skills with experience using software applications including word processing, spreadsheets, browsers, and email

      • Ability to work scheduled hours as necessitated by business need

      Education & Experience / Licenses & Certification

      • Valid driver license and acceptable driving record

      • High School Diploma or equivalent certification (GED)

      • 3-5 years industry experience in auto repair, service advisor experience preferred

      • 3-5 years of successful direct customer interaction, auto repair preferred

      • Automotive Service Excellence certification desired 

      Work Environment/Physical Requirements

      • Standing, bending, kneeling, pushing, sitting for extended periods.

      #AUTO

      Apply Today

      ASE Master Certified Technician

      Hayward, California

      We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      AAA NCNU is genuinely concerned about your safety and the health of all of our Team Members.  As a result, should you be offered a position with our Club, you will be required to establish that you have been fully vaccinated against the COVID-19 virus, unless you are able to establish a bona fide exemption from this requirement, or where prohibited by law.

      Hayward Auto Center Opening Soon!

      Come Join Us

      • Exceptional benefits within 30 days of hire, with employer contribution to medical/Dental/Vision premiums
      • 401K Matching $1 to $1 up to 6% annually
      • 15 Paid Days off (20 after 1 year) + 9 paid holidays for a great work/life balance, some Saturdays and no Sundays
      • Tuition reimbursement for ASE Certifications
      • Paid Training
      • State of the art equipment
      • Clean well equipped shops with consistent car count
      • A free AAA Membership and numerous employee discounts

      Job Responsibilities:

      • Performs work that is indicated on Approved Repair Orders.
      • Performs only needed and or customer requested services on vehicles. 
      • Performs all repairs according to MAP (Motorist Assurance Program), OEM (Original Equipment Manufacturers) or accepted industry standard procedures
      • Assures all repairs are for the benefit of the member/customer. 
      • Test drives all vehicles when practical for any/all performance or drivability concerns before performing work
        • Exception: when unsafe or vehicle not drivable
        • Retest drives after repairs completed to verify that repair solved defined problems
      • Maintains clean and safe work environment; cleans spills and debris immediately to reduce hazards
      • Maintain company provided equipment and machinery
      • Follows company and industry safety rules and regulations
      • Reports all unsafe conditions to supervisor including but not limited to lifts, overhead doors, and equipment
      • Attends all required training, seeks additional training to maintain and increase effectiveness
      • Keeps up to date on industry trends and repair procedures. 
      • Attends and successfully completes at least 24 hours of continuing auto repair training per year sponsored and/or provided by the club. 
      • Maintains customer vehicles in regard to cleanliness and does not tune or otherwise adjust any controls within the vehicle.
      • Verifies as soon as practicable that parts ordered for the vehicle assigned to them are correct.
      • Performs digital inspection and documents to their full potential. Notates all pertinent information into the shop inspection or management system, attaches all photos or videos to illustrate repairs or needs to the inspection. 
      • Assures all comeback related repairs are prioritized as directed by manager or lead. 
      • Communicates effectively as necessary with manager, service advisors and other technicians to contribute to the overall performance of the location 
      • Responsible for the safety and accuracy of all repairs made and or systems inspected to assure vehicle is as safe or more safe condition as was prior to work commencing
      • Performs other related duties as assigned.
      • Note: May require travel to different locations on an as needed basis

      Knowledge/Skills/Abilities

      • Effective verbal and written communication skills in the language(s) required for the role, as justified for business necessity
      • Effective organization, interpersonal and negotiation skills
      • Ability to work scheduled hours as necessitated by business need
      • Math and computer skills with experience using software applications including word processing, browsers, and email
      • Member service focus
      • Ability to drive vehicles equipped with manual transmission
      • Knowledge of equipment/tool operation and diagnostic/repair procedures
      • Maintains 100% productivity as measured by dividing hours worked by labor hours flagged

      Education & Experience/ Licenses & Certifications

      • High School diploma or equivalent certification (GED)
      • Valid driver license and acceptable driving record
      • At least four  years experience as an automobile technician 
      • ASE Master Tech with L1 certification level or equivalent OEM certifications and fulfills ASE requirement within one year of hire. .
      • Smog Repair and Testing Certification preferred (CA only)

      Work Environment/Physical Requirements

      • Ability to lift and or carry up to 50lbs
      • Standing, bending, kneeling, pushing, reaching, lifting, climbing ladders

      #AUTO

      • Exposure to loud noises
      Apply Today

      Service Advisor

      Roseville, California

      We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      AAA NCNU is genuinely concerned about your safety and the health of all of our Team Members.  As a result, should you be offered a position with our Club, you will be required to establish that you have been fully vaccinated against the COVID-19 virus, unless you are able to establish a bona fide exemption from this requirement, or where prohibited by law.

      Why Work With Us:

      Check out the benefits:

      • Great pay plus a generous commission plan
      • Exceptional benefits within 30 days of hire, with employer contribution to medical/Dental/Vision premiums
      • 401K Matching $1 to $1 up to 6% annually
      • 15 Paid Days off (20 days after 1 year) + 9 paid holidays, some Saturdays and no Sundays
      • Opportunities for growth
      • Tuition reimbursement for automotive education and ASE Certifications
      • Clean well equipped shops with state of the art equipment and consistent car count
      • A free AAA Membership and numerous employee discounts

      The Service Advisor focuses on delivering an outstanding member experience as well as facilitating the work flow of technicians. The role encompasses listening and asking the proper questions to ensure the customer’s needs are addressed while maintaining the highest levels of customer satisfaction. This includes delivering courteous service, clearly explaining services and charges, accurate completion of timelines, and delivering quality work. The Service Advisor is responsible for scheduling work, preparing estimates, ordering parts, and coordinating other service activities as well as managing promised times.

      Essential Duties

      • Responsible for performing all duties necessary to interact with members, determine their perceived auto repair needs and to meet and exceed their expectations of great customer service.

      • Accurately document repairs, diagnostic and maintenance work into shop management system 

      • Ensures all necessary BAR requirements are met in Repair Order preparation and documentation

      • Sources and estimates all needed parts for repairs to customer vehicles

      • Suggests repairs for safety and improved performance and helps prioritize for customers  in order of importance safety, economy, longevity etc.

      • Reviews  all repairs made to vehicles at point of sale and assures customers have a clear understanding of repairs performed throughout all phases of the transaction including the original estimate through the final payment. 

      • Performs minimal record keeping and other administrative functions required to support the business 

      • Note: May require travel to different locations on an as needed basis

      Knowledge/Skills/Abilities

      • Highly effective organizational skills

      • Strong interpersonal and customer service abilities

      • Highly proficient verbal and written communication skills in the language(s) required for the role, as justified for business necessity

      • Knowledge of shop management and/or estimating software

      • Knowledge of parts sourcing and use of online vendor catalogs

      • Strong math and computer skills with experience using software applications including word processing, spreadsheets, browsers, and email

      • Ability to work scheduled hours as necessitated by business need

      Education & Experience / Licenses & Certification

      • Valid driver license and acceptable driving record

      • High School Diploma or equivalent certification (GED)

      • 3-5 years industry experience in auto repair, service advisor experience preferred

      • 3-5 years of successful direct customer interaction, auto repair preferred

      • Automotive Service Excellence certification desired 

      Work Environment/Physical Requirements

      • Standing, bending, kneeling, pushing, sitting for extended periods.


      #AUTO

      Apply Today

      MVD - Motor Vehicle Operations Specialist, Senior

      Phoenix, Arizona

      We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      AAA NCNU is genuinely concerned about your safety and the health of all of our Team Members.  As a result, should you be offered a position with our Club, you will be required to establish that you have been fully vaccinated against the COVID-19 virus, unless you are able to establish a bona fide exemption from this requirement, or where prohibited by law.

      At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      Why Work For Us?

      • Benefits – Medical, Dental, Vision, wellness program and more!

      • 401k Matching – $1 for $1 company match up to 6% of pay

      • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan

      • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities

      • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

      Summary

      The Senior Motor Vehicle Operations Specialist provides daily administrative and analytical support and oversight to MVD Arizona registration systems, as well as other AAA programs and projects not related to motor vehicles programs. In addition to managing their own workload, this position is a subject matter expert and provides instruction and guidance to others in order to maintain production goals and service level agreements. Completes routine and moderately complex reporting, compliance analysis, data entry monitoring, quality assurance feedback, change management control, project recommendations, project execution, and leadership status updates regarding ordering and fulfillment status. 


       

      Essential Functions

      • Ensure company products and projects consistently meet policy, procedure, compliance and partner service level expectations. Produce communications, provide guidance to team members, identify root cause analysis, and document and provide solutions to operational problems. Measure compliance, quality assurance and accuracy of peers and other system users.

      • Perform analysis of transactional activity, and provide monthly, quarterly, annual and ad hoc reporting and branch product health and usage. Make and document suggestions for continuous improvement, produce trending data, job aides, project artifacts and conduct webinars. Produce and deliver results and recommendations to leaders. 

      • Prepare and produce purchase orders, requisitions, and forecasting.

      • Manage inventory of controlled items, files and inventory reports for motor vehicle and company products and branch support projects. Document, edit and publish the process, procedures and policies to reflect current state and proposed changes. 

      • Access motor vehicle records in respective motor vehicle system(s) for the purpose of reviewing, correcting, balancing and transmitting title, transfer, registration, and other activity produced by other Team Members.

      • Monitors workflow, functions as a subject matter expert, and provides instruction and guidance to others in order to maintain production goals and service level agreements.

      • In addition to Senior responsibilities, performs the functions of the Motor Vehicle Operations Specialist as needed and based on staffing requirements. 


       

      Knowledge/Skills/Abilities

      • 2+ year’s experience managing and processing motor vehicle transactions in Arizona

      • 5+ year’s experience with routine and complex motor vehicle transactions including handling customer inquiries and servicing customers as a cashier

      • Proficient computer skills including previous experience using spreadsheets, email, web browsers, and point of sales system

      • Ability to act as a motor vehicle resource and subject matter expert

      • Effective advanced use of mathematical skills to perform reconciliation

      • Excellent written and verbal communication skills

      • Demonstrated experience developing reports and analyzing data

      • Highly organized and adept at meeting deadlines and project timelines, while working independently and without direct supervision

      • Demonstrated sound decision-making aligned with standard operating procedures


       

      Education & Experience / Licenses & Certification

      • High school diploma or GED

      • Associate degree in related area or experiential equivalent

      • Must have active RACF (Remote Access Control Facility) identification number from the Arizona Dept of Transportation

      • Is an active and certified OJT trainer for AZ MVD

      Apply Today

      Cyber Security Threat Analyst

      Phoenix, Arizona

      We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      AAA NCNU is genuinely concerned about your safety and the health of all of our Team Members.  As a result, should you be offered a position with our Club, you will be required to establish that you have been fully vaccinated against the COVID-19 virus, unless you are able to establish a bona fide exemption from this requirement, or where prohibited by law.

      At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      Why Work For Us?

      • Benefits – Medical, Dental, Vision, wellness program and more!
      • 401k Matching – $1 for $1 company match up to 6% of pay
      • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan
      • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
      • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

      Summary:

      This position performs highly-specialized review and evaluation of incoming cybersecurity information to determine its usefulness and potential impact to AAA Information Security. 

      A Cybersecurity Threat Analyst profiles adversary activity and monitors open source threat research to detect and expel intrusions from AAA networks. This position serves as a key member of AAA’s HUNT team and provide necessary insights to optimize our detection operations, tools, and tradecraft.   

      The Threat Analyst maintains up-to-the-minute situational awareness on what malicious actors are using and targeting and develop techniques and program custom tools to detect local changes, identify suspect interactions, and watch for and respond to what the malicious actors are doing. This Team Member will understand the attackers’ motivation, language, organization, and social behaviors, and group the threat actors logically to create effective “cyber” profiles of groups, actors, and campaigns, thereby helping AAA (Mountain West Group) become more proactive in our security posture and defense.
       

      Essential Functions

      • Conduct practical research on threats using all available intelligence to maintain up-to-the-minute situational awareness on what malicious actors are using and targeting.
      • Monitor a myriad of threat intelligence feeds: Twitter, blogs, YouTube, ISACs and more.
      • Provide accurate and insight-driven analysis on emergent cyber activity/threats and assess what threats are most relevant to AAA based on your knowledge of our assets and environment.
      • Supply actionable recommendations or suggested mitigations to the IT Infrastructure and other teams within AAA to implement timely countermeasures or other preventative measures.
      • Publish high-quality research to gain credibility within the security research community.

      Knowledge/Skills/Abilities 

      • Excellent problem solving, critical thinking, and analytical skills - ability to de-construct problems, figure out how things work, and propose countermeasures.

      • Must be fanatical about performing open security research.

      • Must consume large amounts of research quickly on a 24/7/365 basis.

      • Must synthesize ideas into relevant and actionable HUNT activities.

      • Must excel at verbal and written communications.

      • Exceptional aptitude, attitude, and work ethic.

              

      Education & Experience/Licenses & Certification

      • Bachelor’s degree or equivalent experience in Cyber Security.

      • Advanced degree, experience and/or training preferred.

      • Bonus if you write scripts or studied Computer Science (or Physics).

      • Bonus if you have experience as Domain Admin, Forensics Analyst, or Network Engineer.

      • Prior experience as a US Cyber Intelligence Analyst is a plus.

      #LI-VB1

      #VIC_RX

      Apply Today

      Automotive Technician - $2,500 Sign on Bonus

      Henderson, Nevada

      We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      AAA NCNU is genuinely concerned about your safety and the health of all of our Team Members.  As a result, should you be offered a position with our Club, you will be required to establish that you have been fully vaccinated against the COVID-19 virus, unless you are able to establish a bona fide exemption from this requirement, or where prohibited by law.

      New AAA Owned Henderson Location Coming Soon!

      Why Work With Us:

      • Sign On Bonus $2,500*

      • * Sign On Bonus applies to Certified Master Repair Technicians

      • Exceptional benefits within 30 days of hire, with employer contribution to medical/Dental/Vision premiums

      • 401K Matching $1 to $1 up to 6% annually

      • 15 Paid Days off (20 after 1 year) + 9 paid holidays for a great work/life balance, some Saturdays and no Sundays

      • Tuition reimbursement for ASE Certifications

      • Paid Training

      • State of the art equipment

      • Clean well equipped shops with consistent car count

      • A free AAA Membership and numerous employee discounts

      Job Responsibilities:

      • Performs work that is indicated on Approved Repair Orders.

      • Performs only needed and or customer requested services on vehicles. 

      • Performs all repairs according to MAP (Motorist Assurance Program), OEM (Original Equipment Manufacturers) or accepted industry standard procedures

      • Assures all repairs are for the benefit of the member/customer. 

      • Test drives all vehicles when practical for any/all performance or drivability concerns before performing work

        • Exception: when unsafe or vehicle not drivable

        • Retest drives after repairs completed to verify that repair solved defined problems

      • Maintains clean and safe work environment; cleans spills and debris immediately to reduce hazards

      • Maintain company provided equipment and machinery

      • Follows company and industry safety rules and regulations

      • Reports all unsafe conditions to supervisor including but not limited to lifts, overhead doors, and equipment

      • Attends all required training, seeks additional training to maintain and increase effectiveness

      • Keeps up to date on industry trends and repair procedures. 

      • Attends and successfully completes at least 24 hours of continuing auto repair training per year sponsored and/or provided by the club. 

      • Maintains customer vehicles in regard to cleanliness and does not tune or otherwise adjust any controls within the vehicle.

      • Verifies as soon as practicable that parts ordered for the vehicle assigned to them are correct.

      • Performs digital inspection and documents to their full potential. Notates all pertinent information into the shop inspection or management system, attaches all photos or videos to illustrate repairs or needs to the inspection. 

      • Assures all comeback related repairs are prioritized as directed by manager or lead. 

      • Communicates effectively as necessary with manager, service advisors and other technicians to contribute to the overall performance of the location 

      • Responsible for the safety and accuracy of all repairs made and or systems inspected to assure vehicle is as safe or more safe condition as was prior to work commencing

      • Performs other related duties as assigned.

      • Note: May require travel to different locations on an as needed basis

      Knowledge/Skills/Abilities

      • Effective verbal and written communication skills in the language(s) required for the role, as justified for business necessity

      • Effective organization, interpersonal and negotiation skills

      • Ability to work scheduled hours as necessitated by business need

      • Math and computer skills with experience using software applications including word processing, browsers, and email

      • Member service focus

      • Ability to drive vehicles equipped with manual transmission

      • Knowledge of equipment/tool operation and diagnostic/repair procedures

      • Maintains 100% productivity as measured by dividing hours worked by labor hours flagged

      Education & Experience/ Licenses & Certifications

      • High School diploma or equivalent certification (GED)

      • Valid driver license and acceptable driving record

      • Minimum of four years experience as an automotive technician (preferred)

      • Smog Repair and Testing Certification preferred (CA only)

      Work Environment/Physical Requirements

      • Ability to lift and or carry up to 50lbs

      • Standing, bending, kneeling, pushing, reaching, lifting, climbing ladders

      • Exposure to loud noises

      #AUTO

      #MCC_RX

      Apply Today

      Automotive Service Advisor

      Phoenix, Arizona

      We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      AAA NCNU is genuinely concerned about your safety and the health of all of our Team Members.  As a result, should you be offered a position with our Club, you will be required to establish that you have been fully vaccinated against the COVID-19 virus, unless you are able to establish a bona fide exemption from this requirement, or where prohibited by law.

      Why Work With Us:

      Check out the benefits:

      • Base salary plus a generous commission plan

      • Exceptional benefits within 30 days of hire, with employer contribution to medical/Dental/Vision premiums

      • 401K Matching $1 to $1 up to 6% annually

      • 15 Paid Days off (20 days after 1 year) + 9 paid holidays, some Saturdays and no Sundays

      • Opportunities for growth

      • Tuition reimbursement for automotive education and ASE Certifications

      • Clean well equipped shops with state of the art equipment and consistent car count

      • A free AAA Membership and numerous employee discounts

      The Service Advisor focuses on delivering an outstanding member experience as well as facilitating the work flow of technicians. The job encompasses listening and asking the proper questions to ensure the vehicle to be serviced is diagnosed properly while maintaining the highest levels of customer satisfaction. This includes delivering courteous service, clearly explaining services and charges, accurate completion timelines, and delivering quality work.The Service Advisor is responsible for scheduling work, preparing estimates, assigning work to the technicians, ordering parts, and coordinating other service activities.

      Essential Duties

      • Responsible for performing all duties necessary to interact with members, determine their perceived auto repair needs and to meet and exceed their expectations of great customer service.

      • Accurately document repairs, diagnostic and maintenance work into shop management system 

      • Ensures all necessary BAR requirements are met in Repair Order preparation and documentation

      • Sources and estimates all needed parts for repairs to customer vehicles

      • Suggests repairs for safety and improved performance and helps prioritize for customers  in order of importance safety, economy, longevity etc.

      • Reviews  all repairs made to vehicles at point of sale and assures customers have a clear understanding of repairs performed throughout all phases of the transaction including the original estimate through the final payment. 

      • Performs minimal record keeping and other administrative functions required to support the business 

      • Note: May require travel to different locations on an as needed basis

      Knowledge/Skills/Abilities

      • Effective verbal and written communication skills in the language(s) required for the role, as justified for business necessity

      • Effective organization, interpersonal and negotiation skills

      • Ability to work scheduled hours as necessitated by business need

      • Strong math and computer skills with experience using software applications including word processing, spreadsheets, browsers, and email

      • Strong Member service focus

      • Automotive/mechanical background

      • Ability to drive vehicles equipped with manual transmission

      • Knowledge of equipment/tool operation and diagnostic/repair procedures

      Education & Experience / Licenses & Certification

      • Valid driver license and acceptable driving record

      • High School Diploma or equivalent certification (GED)

      • 3-5 years industry experience in auto repair

      • Automotive Service Excellence certification desired 

      Work Environment/Physical Requirements

      • Ability to lift and or carry up to 40lbs

      • Standing, bending, kneeling, pushing, reaching, lifting, climbing ladders


      #MCC_RX

      #AUTO

      Apply Today

      Business Analyst - Emergency Roadside Service

      Walnut Creek, California

      We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      AAA NCNU is genuinely concerned about your safety and the health of all of our Team Members.  As a result, should you be offered a position with our Club, you will be required to establish that you have been fully vaccinated against the COVID-19 virus, unless you are able to establish a bona fide exemption from this requirement, or where prohibited by law.

      At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work.

      Why Work For Us?

      • Benefits – Medical, Dental, Vision, wellness program and more!

      • 401k Matching – $1 for $1 company match up to 6% of pay

      • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan

      • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities

      • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

      Essential Functions

      • Collects operational /product/ financial data, conducts research and performs complex analysis (competitive, financial, industry, regulatory). Determines possible implications on various divisions/ departments and makes recommendations as needed.
      • Reviews and analyzes the business unit’s operational / product / financial reports.
      • Interprets the contents for  management, alerts them to significant issues and / or opportunity trends.
      • Develops and prepares complex Product and Operational reports for management. Performs
      • financial variance and trending analysis. Supports findings with research, statistical analysis, rationale, and other related activities for use in management decisions. These include financial and analytical models for decision making.
      • Develops a variety of reporting methodologies to capture identified trends and recommends solutions, strategies and actions. This includes, developing charts, graphs, tables that consolidate data in a meaningful way for review by management.
      • May assist in larger projects and/or assume responsibility for a portion of the project

      Knowledge/Skills/Abilities

      • Strong mathematical skills needed
      • Has strong analytical and organizational skills
      • Has strong business writing skills
      • Project management experience skills to accurately complete detail data assignments, understand and interpret broad operational / product / financial concepts and their application to the business unit and AAA
      • Has basic understanding of operational / product / financial concepts as they apply to business unit and AAA (preferred)
      • Strong understanding of the use and development of operational models and other related reporting software (preferred)
      • Bilingual communication skills (preferred)

      Education & Experience / Licenses & Certification

      • Bachelor's degree in related area or an equivalent combination of education and experience
      • 2 – 5 years experience conducting financial and/or business analysis

      Work Environment/Physical Requirements

      Works in an office environment sitting at a desk, table or computer workstation for extended periods of time.  May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

      #OLG_RX

      #LI-OH1

      Apply Today

      Member Experience Associate

      Grass Valley, California

      We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      AAA NCNU is genuinely concerned about your safety and the health of all of our Team Members.  As a result, should you be offered a position with our Club, you will be required to establish that you have been fully vaccinated against the COVID-19 virus, unless you are able to establish a bona fide exemption from this requirement, or where prohibited by law.

      At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      Why Work For Us?

      • Great Pay – Paid training and competitive hourly base + incentives.

      • Benefits – Medical, Dental, Vision, wellness program and more!

      • 401k Matching – $1 for $1 company match up to 6% of pay.

      • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.

      • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

      Summary:

      The Member Experience Associate acts in a service and sales capacity, responsible for providing caring, outstanding Member service with heart while actively promoting cross sales referrals, sales and branch promotions.

      Essential Functions

      • Performs routine sales, service and operational functions for AAA Members including; DMV, cashiering, auto travel, notary and insurance sales support, with expectations for maintaining required standards, policies and procedures.
      • Understands and actively promotes products and services to achieve individual goals in support of meeting organization goals and objectives.
      • Overcomes obstacles that create barriers to Team Member or branch efforts and identifies process improvement opportunities and proposes solutions.
      • Acts as an agent for change while promoting AAA’s guiding principles and core values.

      Knowledge/Skills/Abilities

      • Demonstrates sales and service skills. Able to effectively interact, face-to-face, with new, prospective and existing Members.
      • Accuracy and comfort handling money, making change, balancing cash drawer.
      • Good computer skills, proficient in both reading and basic arithmetic.
      • Good written and verbal communication skills in person and over the phone.
      • Ability to multitask in response to requests, requirements and Member/Team Member expectations. Ability to accept feedback and correct course as necessary.

      Education & Experience / Licenses & Certification

      • High School Diploma or GED required.
      • Two years sales or customer service experience.
      • Experience working with sales and service standards and goals required.
      • Current & valid Driver's License with clean history may be required.
      • Bonding and fingerprinting may be required.
      • P&C licensing may be required.

      Work Environment/Physical Requirements

      • Works in a variety of office environments where standing, walking or sitting at a desk, table or computer workstation may be required for extended periods of time.
      • May travel by car, plane or other form of transportation to attend business meetings or conferences.
      • May be required to work in one or more locations in a defined service area. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

      #MEA

      Apply Today

      Home Security Installer

      Salinas, California

      We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      AAA NCNU is genuinely concerned about your safety and the health of all of our Team Members.  As a result, should you be offered a position with our Club, you will be required to establish that you have been fully vaccinated against the COVID-19 virus, unless you are able to establish a bona fide exemption from this requirement, or where prohibited by law.

      AAA acquired SAFE Security, the 11th largest smart home security company in the United States, in November 2018 with the vision to become the most trusted smart home security provider in America. With your help, we aspire to provide the same peace of mind at home as we have provided on the roads for the last 100 years. We are looking for our new A3 Smart Home Team Member to start January 2022.

      Why work for us?

      • Job Stability - Career Growth

      • Benefits – Medical, Dental, Vision, and more!

      • 401k Matching – $1 for $1 company match up to 4% of pay

      • Paid Time Off – Accrual of 3 weeks PTO and nine holidays annually

      ESSENTIAL FUNCTIONS

      Perform diagnostic evaluation of system issues and perform troubleshooting and repairs on low voltage security and home automation systems including cameras, thermostats, locks and more.
      Install or upgrade new low voltage security and home automation systems inclusive of cameras, thermostats, door locks and more.


      KNOWLEDGE AND SKILLS

      Two or more years in a customer service industry role
      Strong customer service communication and conflict resolution skills
      Strong written and verbal communication skills
      Previous experience with both hand and power tools (desired)
      Some sales experience (desired)


      EDUCATION, KNOWLEDGE, SKILLS, COMPETENCIES, CERTIFICATIONS/LICENSES

      Must qualify for applicable licenses / certificates
      The ability to use hand tools, laptop, and tablet (required).


      WORKING ENVIRONMENT/ MINIMUM PHYSICAL REQUIREMENTS
      This position includes primarily field work. Physical requirements include standing, sitting, bending, lifting, and climbing. Lifting will include up to 40 pounds. Extensive use of a personal computer or tablet is required. Use of hand and power tools is required on occasion.

      #CLE_RX

      Apply Today

      Home Security Installer

      Hayward, California

      We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      AAA NCNU is genuinely concerned about your safety and the health of all of our Team Members.  As a result, should you be offered a position with our Club, you will be required to establish that you have been fully vaccinated against the COVID-19 virus, unless you are able to establish a bona fide exemption from this requirement, or where prohibited by law.

      AAA acquired SAFE Security, the 11th largest smart home security company in the United States, in November 2018 with the vision to become the most trusted smart home security provider in America. With your help, we aspire to provide the same peace of mind at home as we have provided on the roads for the last 100 years. We are looking for our new A3 Smart Home Team Member to start January 2022.

      Why work for us?

      • Job Stability - Career Growth

      • Benefits – Medical, Dental, Vision, and more!

      • 401k Matching – $1 for $1 company match up to 4% of pay

      • Paid Time Off – Accrual of 3 weeks PTO and nine holidays annually

      ESSENTIAL FUNCTIONS:

      • Perform diagnostic evaluation of system issues and perform troubleshooting and repairs on low voltage security and home automation systems including cameras, thermostats, locks and more.

      • Install or upgrade new low voltage security and home automation systems inclusive of cameras, thermostats, door locks and more.

      • Must be flexible with schedule, shift will be Tuesday through Saturday.


      KNOWLEDGE AND SKILLS:

      • Low voltage industry experience

      • Two or more years in a customer service industry role

      • Strong customer service communication and conflict resolution skills

      • Strong written and verbal communication skills

      • Previous experience with both hand and power tools (desired)

      • Some sales experience (desired)



      EDUCATION, KNOWLEDGE, SKILLS, COMPETENCIES, CERTIFICATIONS/LICENSES:

      • High School Diploma or GED equivalent (required)

      • Must qualify for applicable licenses / certificates

      • The ability to use hand tools, laptop, and tablet (required)



      WORKING ENVIRONMENT/ MINIMUM PHYSICAL REQUIREMENTS:
      This position includes primarily field work. Physical requirements include standing, sitting, bending, lifting, and climbing. Lifting will include up to 40 pounds. Extensive use of a personal computer or tablet is required. Use of hand and power tools is required on occasion.

      #CLE_RX

      Apply Today

      Automotive General Service Technician

      Santa Rosa, California

      We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      AAA NCNU is genuinely concerned about your safety and the health of all of our Team Members.  As a result, should you be offered a position with our Club, you will be required to establish that you have been fully vaccinated against the COVID-19 virus, unless you are able to establish a bona fide exemption from this requirement, or where prohibited by law.

      Why Work With Us:

      • Exceptional benefits within 30 days of hire, with employer contribution to medical/Dental/Vision premiums
      • 401K Matching $1 to $1 up to 6% annually
      • 15 Paid Days off (20 days after 1 year) + 9 paid holidays, some Saturdays and no Sundays
      • Opportunities for growth
      • Tuition reimbursement for automotive education and ASE Certifications
      • Clean well equipped shops with state of the art equipment and consistent car count
      • A free AAA Membership and numerous employee discounts

      Job Responsibilities:

      • Performs oil changes and lubrication service for member and nonmember vehicles.

      • Performs tire repairs and installation service for member and nonmember vehicles.

      • Performs other minor repairs as assigned by Lead Tech or Service Advisor, according to their abilities.

      • Assist upper level technicians as needed and for experience.

      • Test drives vehicles when practical for any/all performance or drivability concerns before performing work

        • Exception: when unsafe or vehicle not drivable

        • Retest drives after repairs completed to verify that repair solved defined problems

      • Maintains clean and safe work environment; cleans spills and debris immediately to reduce hazards

      • Maintain company provided equipment and machinery

      • Follows company and industry safety rules and regulations

      • Reports all unsafe conditions to supervisor including but not limited to lifts, overhead doors, and equipment

      • Attends all required training, seeks additional training to maintain and increase effectiveness

      • Keeps up to date on industry trends and repair procedures. 

      • Attends and successfully completes at least 12 hours of continuing auto repair training per year sponsored and/or provided by the club. 

      • Maintains customer vehicles in regard to cleanliness and does not tune or otherwise adjust any controls within the vehicle.

      • Verifies as soon as practicable that parts ordered for the vehicle assigned to them are correct.

      • Performs all repairs according to MAP (Motorist Assurance Program), OEM (Original Equipment Manufacturers) or accepted industry standard.

      • Performs digital inspection and documents to their full potential. Notates all pertinent information into the shop inspection or management system, attaches all photos or videos to illustrate repairs or needs to the inspection. 

      • Assures all comeback related repairs are prioritized as directed by manager or lead. 

      • Communicates effectively as necessary with manager, service advisors and other technicians to contribute to the overall performance of the location 

      • Responsible for the safety and accuracy of all repairs made and or systems inspected to assure vehicle is as safe or more safe condition as was prior to work commencing

      • Performs other related duties as assigned.

      • Note: May require travel to different locations on an as needed basis


       

      Knowledge/Skills/Abilities

      • Effective verbal and written communication skills in the language(s) required for the role, as justified for business necessity

      • Effective organization, interpersonal and negotiation skills

      • Ability to work scheduled hours as necessitated by business need

      • Math and computer skills with experience using software applications including word processing, spreadsheets, browsers, and email

      • Member service focus

      • Automotive/mechanical background

      • Ability to drive vehicles equipped with manual transmission

      • Knowledge of equipment/tool operation and diagnostic/repair procedures

      • Maintains 20% productivity measured by hours worked/hours flagged

      Education & Experience/ Licenses & Certifications

      • High School diploma or equivalent certification (GED)

      • Valid driver license and acceptable driving record

      • Six months experience in general repair, lube services and or tire shop

      Work Environment/Physical Requirements

      • Ability to lift and or carry up to 50lbs

      • Standing, bending, kneeling, pushing, reaching, lifting, climbing ladders

      • Exposure to loud noises

      #AUTO

      Apply Today

      Batter/Light Service Drivers Needed

      Campbell, California

      We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      AAA NCNU is genuinely concerned about your safety and the health of all of our Team Members.  As a result, should you be offered a position with our Club, you will be required to establish that you have been fully vaccinated against the COVID-19 virus, unless you are able to establish a bona fide exemption from this requirement, or where prohibited by law.

      At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.


       

      Why Work For Us?

      •  Great Pay-  $21.85hourly with the potential to make up to an ADDITIONAL $1,300 per month with quality and productivity incentives 

      • Training – You’ll attend a thorough, comprehensive, training program

      • Benefits – Medical, Dental, Vision, wellness program and more!

      • 401k Matching – $1 for $1 company match up to 6% of pay

      • Monthly bonus potential

      • Paid Time Off- Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities

      • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

      Essential Functions

      • Driving and operating a service vehicle (i.e. flat tire changes, lock-out, fuel delivery services, etc.)

      • On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving

      • Leverages sales skills for offering products and services from AAA to member during service interaction

      • Utilizing on-board computer, radio communications, and mapping systems

      • Completion of daily paperwork (i.e. call-logs, battery invoices, cash receipts, etc.)

      ​Knowledge/Skills/Abilities 

      • Clear and proficient verbal and written communication even under pressure

      • Common knowledge of vehicle components and the common reasons for vehicle failure

      • Demonstrates problem solving and listening skills to evaluate member safety as well as the ability to discern safety issues and respond appropriately

      • Ability to drive a manual/automatic shift vehicle

      Education & Experience/Licenses & Certification

      • Two (2) years of experience in a customer contact role

      • Education and training. I.E.: AAA Compliance Training, RPST, TSAAC, Lock-out, PSP, Battery Service Training

      • Vocational technical automotive training/certification or equivalent experience (preferred)

      • ASE (Automotive Service Excellence) certification(preferred)


       

      Work Environment/Physical Requirements

      Works outdoors at vehicle sites when servicing vehicles. Lifting and carrying tires and parts, weighing up to 50 pounds, several times a day; bending, kneeling and stooping as required for service calls. Works in all weather and all traffic conditions. Vehicle recovery sites may be wet, messy and hazardous.  Service Providers are required to provide a photograph for identification purposes.

      #ERS

      Apply Today

      Insurance Sales Agent

      Ogden, Utah

      We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      AAA NCNU is genuinely concerned about your safety and the health of all of our Team Members.  As a result, should you be offered a position with our Club, you will be required to establish that you have been fully vaccinated against the COVID-19 virus, unless you are able to establish a bona fide exemption from this requirement, or where prohibited by law.

      At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

       

      Why work for us?

      • Compensation – Generous base ($15.39 hourly base) plus commission pay structure with the ability to earn commission on every policy

      • Fast Start Bonus - Earn upto $10,000 during your first 6 months

      • Licensing Assistance – AAA will reimburse a portion of the costs of licensure

      • No Overhead Costs – W-2 structure with dedication space in a AAA NCNU branch.

      • Benefits – Medical, Dental, Vision, wellness program and more!

      • 401k Matching – $1 for $1 company match up to 6% of pay.

      • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.

      • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

       

      Summary:

      Sales Agents serve our Members by selling Property & Casualty and Roadside Assistance insurance that meets the Member’s needs.

       

      Essential Functions

      • Uses sales techniques and product knowledge to identify customer-specific needs to generate new sales, retain existing insured’s and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.

      • Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Associate’s manager.

      • Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.

      • Consistently provides all Members with a sales and service experience that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.

      • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.

      • Responds to customer inquiries and requests relating to insurance products and membership.

      • Researches and resolves customer service issues. Often assists the insured in initiating the first notice of loss on claims.

      Education & Experience/Licenses & Certification

      • High school diploma or GED required. Bachelor's degree in a relevant field preferred.

      • 2 to 4 years of sales experience preferred.

      • Currently possesses, or has the ability to acquire unrestricted state issued license(s) required to place property and casualty insurance within twenty-one (21) calendar days of start date. Depending on start date,  active property and casualty license(s) may be required.

      Work Environment/Physical Requirements

      Works in an office environment sitting at a desk, table or computer workstation for extended periods of time.  May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

      #IA

      Apply Today

      Insurance Sales Agent

      Mesa, Arizona

      We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      AAA NCNU is genuinely concerned about your safety and the health of all of our Team Members.  As a result, should you be offered a position with our Club, you will be required to establish that you have been fully vaccinated against the COVID-19 virus, unless you are able to establish a bona fide exemption from this requirement, or where prohibited by law.

      At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

       

      Why work for us?

      • Compensation – Generous base plus commission pay structure with the ability to earn commission on every policy

      • Licensing Assistance – AAA will reimburse a portion of the costs of licensure

      • No Overhead Costs – W-2 structure with dedication space in a AAA NCNU branch.

      • Benefits – Medical, Dental, Vision, wellness program and more!

      • 401k Matching – $1 for $1 company match up to 6% of pay.

      • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.

      • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

       

      Summary:

      Sales Agents serve our Members by selling Property & Casualty and Roadside Assistance insurance that meets the Member’s needs.

       

      Essential Functions

      • Uses sales techniques and product knowledge to identify customer-specific needs to generate new sales, retain existing insured’s and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.

      • Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Associate’s manager.

      • Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.

      • Consistently provides all Members with a sales and service experience that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.

      • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.

      • Responds to customer inquiries and requests relating to insurance products and membership.

      • Researches and resolves customer service issues. Often assists the insured in initiating the first notice of loss on claims.

       

      Education & Experience/Licenses & Certifications

      • High school diploma or GED required. Bachelor's degree in a relevant field preferred.

      • 2 to 4 years of sales experience preferred.

      • Currently possesses, or has the ability to acquire unrestricted state issued license(s) required to place property and casualty insurance within twenty-one (21) calendar days of start date. Depending on start date,  active property and casualty license(s) may be required.

      Work Environment/Physical Requirements

      Works in an office environment sitting at a desk, table or computer workstation for extended periods of time.  May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

      #IA

      Apply Today

      Member Experience Associate - Outbound Sales

      Lodi, California

      We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      AAA NCNU is genuinely concerned about your safety and the health of all of our Team Members.  As a result, should you be offered a position with our Club, you will be required to establish that you have been fully vaccinated against the COVID-19 virus, unless you are able to establish a bona fide exemption from this requirement, or where prohibited by law.

      At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      Why Work For Us?

      • Great Pay – Paid training and competitive hourly base + incentives.
      • Benefits – Medical, Dental, Vision, wellness program and more!
      • 401k Matching – $1 for $1 company match up to 6% of pay.
      • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.
      • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

      Summary:

      The Member Experience Associate acts in a service and sales capacity, responsible for providing caring, outstanding Member service with heart while actively promoting cross sales referrals, sales and branch promotions.

      Essential Functions

      • Performs routine sales, service and operational functions for AAA Members including; DMV, cashiering, auto travel, notary and insurance sales support, with expectations for maintaining required standards, policies and procedures.
      • Understands and actively promotes products and services to achieve individual goals in support of meeting organization goals and objectives.
      • Overcomes obstacles that create barriers to Team Member or branch efforts and identifies process improvement opportunities and proposes solutions.
      • Acts as an agent for change while promoting AAA’s guiding principles and core values.

      Knowledge/Skills/Abilities

      • Demonstrates sales and service skills. Able to effectively interact, face-to-face, with new, prospective and existing Members.
      • Accuracy and comfort handling money, making change, balancing cash drawer.
      • Good computer skills, proficient in both reading and basic arithmetic.
      • Good written and verbal communication skills in person and over the phone.
      • Ability to multitask in response to requests, requirements and Member/Team Member expectations. Ability to accept feedback and correct course as necessary.
      • Bilingual Spanish preferred.

      Education & Experience / Licenses & Certification

      • High School Diploma or GED required.
      • Two years sales and customer service experience required. Outside sales experience preferred.
      • Experience working with sales and service standards and goals required.
      • Current & valid Driver's License with clean history may be required.
      • Bonding and fingerprinting may be required.
      • P&C Licensing may be required.

      Work Environment/Physical Requirements

      • Works in a variety of office environments where standing, walking or sitting at a desk, table or computer workstation may be required for extended periods of time.
      • May travel by car, plane or other form of transportation to attend business meetings or conferences.
      • May be required to work in one or more locations in a defined service area. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

      #MEA

      Apply Today

      Assistant Branch Manager

      Phoenix, Arizona

      We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      AAA NCNU is genuinely concerned about your safety and the health of all of our Team Members.  As a result, should you be offered a position with our Club, you will be required to establish that you have been fully vaccinated against the COVID-19 virus, unless you are able to establish a bona fide exemption from this requirement, or where prohibited by law.

      At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      Why Work For Us?

      • Benefits – Medical, Dental, Vision, wellness program and more!

      • 401k Matching – $1 for $1 company match up to 6% of pay.

      • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan.

      • Paid Time Off- Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.

      • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

      Summary:

      At AAA our branches are where we make good on our promises. A successful Assistant Branch Manager has highly developed understanding of how to utilize all branch resources to deliver outstanding Member experiences, and fosters a team culture of performance excellence with heart. This career level position is responsible for supervising the operational and sales functions of Team Members with minimal direction, including branch operations, individual Team Member development, and the planning and execution of sales and marketing strategy. In addition to the sales and servicing of the full range of AAA products, the Assistant Branch Manager directs and supports building and implementing branch level sales and Team Member engagement strategies to achieve assigned goals. This agile leader proactively learns new processes, and effectively communicates adjustments in plan, process and strategy to quickly align Team Members in an ever changing work environment. Final success is defined as exceeding our Member's expectations, achieving branch goals, operational and compliance excellence, and growing our people.

      Essential Functions

      • Champions and exhibits guiding principles and core values of AAA

      • Supports the recruiting, training, onboarding and scheduling of Branch Team Members

      • Champion of Team Engagement, and Community Impact participation

      • Directs and supports Team Member goal setting, Team performance feedback, training, evaluation and performance documentation.

      • Drives for results through direct sales and supervision of assigned branch to achieve assigned goals.

      • Directs and supports building a performance organization with heart through efficient performance management, setting clear performance and career development expectations, and acting on tough performance issues early with managerial courage. 

      • Pulls and distributes sales reports for tracking and performance measurement.

      • Assumes full managerial responsibility of the branch in absence of manager.

      • Ensures compliance with AAA policies, procedures, standards and regulations.

      • Coordinates scheduling of facility requests within assigned budgets for the branch, including but not limited to: security, office supply, and building maintenance.

      • Applies and enforces AAA conduct and performance policies and implements corrective actions as needed.

      Knowledge/Skills/Abilities

      • Excellent written and verbal communication skills

      • Demonstrated track record of successful business decision making, planning, and problem solving

      • Highly developed leadership skills, quantitative and analytical skills with a proven ability to make data-driven decisions

      • Ability to work cross-functionally across many business units and functions

      • Excellent planning and project management skills

      • Strong change management skills and the ability to operate in an environment of ambiguity

      • Broad knowledge of Property & Casualty insurance, membership sales and service, and branch operations including industry trends, key drivers of business revenue

      • Outstanding sales and Member service skills and the ability to transfer these skills to others

      • Strong computer skills, including proficiency with the Google Apps Suite (Sheets, Docs, Drive, Slides)

      Education & Experience / Licenses & Certification

      • High School Diploma or GED required

      • Bachelor Degree in related field preferred

      • Valid Driver's License

      • AZ P&C License preferred

      • 2-3 years of Supervisory experience in Travel, Retail Sales, Insurance or the Service Industry required

      • Demonstrated experience exceeding individual goals while driving others to exceed goals required

      Work Environment/Physical Requirements

      • Works in an office environment sitting at a desk, table or computer workstation for extended periods of time.

      • May travel by car, plane or other form of transportation to attend business meetings or conferences.

      • Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

      Apply Today

      Commercial Insurance Agent

      Phoenix, Arizona

      We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      AAA NCNU is genuinely concerned about your safety and the health of all of our Team Members.  As a result, should you be offered a position with our Club, you will be required to establish that you have been fully vaccinated against the COVID-19 virus, unless you are able to establish a bona fide exemption from this requirement, or where prohibited by law.

      At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      Essential Functions

      • Responsible to quote and write personal and commercial lines insurance including, auto, homeowner, life, health, business owners and worker’s compensation.   
      • Prospect within the community to develop new insurance business and create brand presence. Prospect from various resources
      • Required to meeting or exceed sales goals set by management Provide customer service to insurance clients.
      • Employees are required to support the lead generation initiative by providing qualified leads to other business lines of AAA Arizona that include Travel, Insurance, Automotive and Financial.   
      • Maintain records, logs and files according to department and club guidelines. Demonstrate thorough and competent skills in both industry and Club computerized systems.
      • May perform other duties as assigned.

      Education & Experience/Licenses & Certification

      • High School Diploma or GED required
      • 1-3 years related experience
      • Valid Arizona Property and Casualty Insurance License
      • Valid Arizona driver's license
      • A minimum of six months’ experience in a fast paced, multi-task work environment selling P&C lines of business.

      PHYSICAL DEMANDS: Required by the Americans with Disabilities Act (ADA)


      The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions o this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


      While performing the duties of this job, the employee is regularly required to talk and hear, required to sit, occasionally required to stand and walk; use and to finger, handle, or feel; and reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, peripheral vision and the ability to focus. Operate personal or company vehicle as a requirement of position.

      #IA

      #JOR_RX

      #RIN

      Apply Today

      Insurance Sales Agent

      Henderson, Nevada

      We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      AAA NCNU is genuinely concerned about your safety and the health of all of our Team Members.  As a result, should you be offered a position with our Club, you will be required to establish that you have been fully vaccinated against the COVID-19 virus, unless you are able to establish a bona fide exemption from this requirement, or where prohibited by law.

      At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

       

      Why work for us?

      • Compensation – Generous base plus commission pay structure with the ability to earn commission on every policy

      • Licensing Assistance – AAA will reimburse a portion of the costs of licensure

      • No Overhead Costs – W-2 structure with dedication space in a AAA NCNU branch.

      • Benefits – Medical, Dental, Vision, wellness program and more!

      • 401k Matching – $1 for $1 company match up to 6% of pay.

      • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.

      • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

       

      Summary:

      Sales Agents serve our Members by selling Property & Casualty and Roadside Assistance insurance that meets the Member’s needs.

       

      Essential Functions

      • Uses sales techniques and product knowledge to identify customer-specific needs to generate new sales, retain existing insured’s and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.

      • Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Associate’s manager.

      • Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.

      • Consistently provides all Members with a sales and service experience that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.

      • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.

      • Responds to customer inquiries and requests relating to insurance products and membership.

      • Researches and resolves customer service issues. Often assists the insured in initiating the first notice of loss on claims.

       

      Education & Experience/Licenses & Certifications

      • High school diploma or GED required. Bachelor's degree in a relevant field preferred.

      • 2 to 4 years of sales experience preferred.

      • Currently possesses, or has the ability to acquire unrestricted state issued license(s) required to place property and casualty insurance within twenty-one (21) calendar days of start date. Depending on start date,  active property and casualty license(s) may be required.

      Work Environment/Physical Requirements

      Works in an office environment sitting at a desk, table or computer workstation for extended periods of time.  May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

      #IA

      Apply Today

      Insurance Sales Agent

      Sparks, Nevada

      We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      AAA NCNU is genuinely concerned about your safety and the health of all of our Team Members.  As a result, should you be offered a position with our Club, you will be required to establish that you have been fully vaccinated against the COVID-19 virus, unless you are able to establish a bona fide exemption from this requirement, or where prohibited by law.

      At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

       

      Why work for us?

      • Compensation – Generous base plus commission pay structure with the ability to earn commission on every policy

      • Licensing Assistance – AAA will reimburse a portion of the costs of licensure

      • No Overhead Costs – W-2 structure with dedication space in a AAA NCNU branch.

      • Benefits – Medical, Dental, Vision, wellness program and more!

      • 401k Matching – $1 for $1 company match up to 6% of pay.

      • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.

      • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

       

      Summary:

      Sales Agents serve our Members by selling Property & Casualty and Roadside Assistance insurance that meets the Member’s needs.

       

      Essential Functions

      • Uses sales techniques and product knowledge to identify customer-specific needs to generate new sales, retain existing insured’s and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.

      • Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Associate’s manager.

      • Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.

      • Consistently provides all Members with a sales and service experience that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.

      • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.

      • Responds to customer inquiries and requests relating to insurance products and membership.

      • Researches and resolves customer service issues. Often assists the insured in initiating the first notice of loss on claims.

       

      Education & Experience/Licenses & Certifications

      • High school diploma or GED required. Bachelor's degree in a relevant field preferred.

      • 2 to 4 years of sales experience preferred.

      • Currently possesses, or has the ability to acquire unrestricted state issued license(s) required to place property and casualty insurance within twenty-one (21) calendar days of start date. Depending on start date,  active property and casualty license(s) may be required.

      Work Environment/Physical Requirements

      Works in an office environment sitting at a desk, table or computer workstation for extended periods of time.  May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

      #IA

      Apply Today

      Sales Representative

      Tempe, Arizona

      We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      AAA NCNU is genuinely concerned about your safety and the health of all of our Team Members.  As a result, should you be offered a position with our Club, you will be required to establish that you have been fully vaccinated against the COVID-19 virus, unless you are able to establish a bona fide exemption from this requirement, or where prohibited by law.

      This position is responsible for creating new commercial accounts and providing existing clients upgrade options. They are also responsible recurring monthly revenues utilizing core integration services through professional consultations with new and existing clients. Increase the number of members using monthly recurring services and system installations to create revenue that supports the overall company revenue goals and objectives.

      Pay Details:

      • Potential for Top Performers in making over $150,000 annually

      • Uncapped Monthly Sales Incentives Total Average earnings over $75k in the first year

      • Starting base; $36,400 with $36,400 Draw for the first six months

      Why work for us?

      • Benefits - Medical, Dental, Vision, and more!

      • 401k Matching - $1 for $1 company match up to 6% of pay

      • Paid Time Off - Accrual of 3 weeks PTO and nine holidays annually

      • Career Growth - Move up your career, internal candidates receive top priority

      • Collaborative Environment - We value your contributions in providing exceptional services to our Members

      Responsibilities/Job Duties:

      • Conduct site visits with clients, design, and the project management teams

      • Review client budget requirements and match with lease/purchase options available

      • Review electronic multi system integration to eliminate the need for on-site support

      • Work with design team preparing estimates based on site evaluations Prepare and present system proposals to new and existing clients

      • Give demonstration of current technology to show advantages of obsolete or vacant technology

      • Give system demos utilizing on-line or smart device apps Manage/close company leads through a consultative sales approach

      • Create new business opportunities through new and existing clients

      • Grow and maintain a client base using constant communication strategies

      • Maintain and grow industry knowledge Attend networking events, association events and others trade organized events

      • Keep current on AHJ and other governing municipality requirements to ensure compliance

      • Maintain trackers daily and weekly for client progress and sales status

      • Attend weekly sales meeting other duties as assigned

      Knowledge and Skills:

      • 1-3 years’ experience in a sales representative role

      • Experience in the area of security, fire, access control and video sales is a plus

      • High School Diploma or equivalent GED

      • Strong computer skills in Word, Excel and Outlook

      • Proficient with smart devices

      • Outstanding organizational and time management skills

      • Must be able to commute throughout the valley to client job sites

      • Strong territory awareness, monitor and know what is going on in your region

      • Must be able to provide outstanding customer service

      • Must have strong verbal and written communication skills

      • Must be able to communicate professionally and effectively with external clients and internal stakeholders

      • Manage and plan daily and weekly schedule and workload to deliver on sales goals Must be extremely self-motivated

      #CLE_RX

      Apply Today

      Home Security Technician

      Tempe, Arizona

      We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      AAA NCNU is genuinely concerned about your safety and the health of all of our Team Members.  As a result, should you be offered a position with our Club, you will be required to establish that you have been fully vaccinated against the COVID-19 virus, unless you are able to establish a bona fide exemption from this requirement, or where prohibited by law.

      AAA acquired SAFE Security, the 11th largest smart home security company in the United States, in November 2018 with the vision to become the most trusted smart home security provider in America. With your help, we aspire to provide the same peace of mind at home as we have provided on the roads for the last 100 years. We are looking for our new A3 Smart Home Team Member to start January 2022.

      Why work for us?

      • Job Stability - Career Growth

      • Benefits – Medical, Dental, Vision, and more!

      • 401k Matching – $1 for $1 company match up to 6% of pay

      • Paid Time Off – Accrual of 3 weeks PTO and nine holidays annually

      ESSENTIAL FUNCTIONS:

      • Perform diagnostic evaluation of system issues and perform troubleshooting and repairs on low voltage security and home automation systems including cameras, thermostats, locks and more.

      • Install or upgrade new low voltage security and home automation systems inclusive of cameras, thermostats, door locks and more.

      • Must be flexible with schedule, shift may include Saturdays.


      KNOWLEDGE AND SKILLS:

      • Low voltage industry experience

      • Two or more years in a customer service industry role

      • Strong customer service communication and conflict resolution skills

      • Strong written and verbal communication skills

      • Previous experience with both hand and power tools (desired)

      • Some sales experience (desired)



      EDUCATION, KNOWLEDGE, SKILLS, COMPETENCIES, CERTIFICATIONS/LICENSES:

      • High School Diploma or GED equivalent (required)

      • Must qualify for applicable licenses / certificates

      • The ability to use hand tools, laptop, and tablet (required)



      WORKING ENVIRONMENT/ MINIMUM PHYSICAL REQUIREMENTS:
      This position includes primarily field work. Physical requirements include standing, sitting, bending, lifting, and climbing. Lifting will include up to 40 pounds. Extensive use of a personal computer or tablet is required. Use of hand and power tools is required on occasion.

      #CLE_RX

      Apply Today

      Sr. Customer Service Representative

      Tempe, Arizona

      We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      AAA NCNU is genuinely concerned about your safety and the health of all of our Team Members.  As a result, should you be offered a position with our Club, you will be required to establish that you have been fully vaccinated against the COVID-19 virus, unless you are able to establish a bona fide exemption from this requirement, or where prohibited by law.

      AAA acquired SAFE Security, the 11th largest smart home security company in the United States, in November 2018 with the vision to become the most trusted smart home security provider in America. With your help, we aspire to provide the same peace of mind at home as we have provided on the roads for the last 100 years.

      Why work for us?

      • Good starting pay

      • Job Stability - Career Advancement 

      • Great Benefits - Medical/Dental/Vision

      • Retirement - 401k matching up to 6%

      • Work/Life Balance - PTO 3 Weeks + 9 paid holidays

      • Hybrid Work from Home Opportunity

      JOB SUMMARY:

      The Sr. Customer Service Representative is responsible for monitoring and assessing the performance and service quality of the Installation and Service Dealers. This role performs quality assurance, provides objective and quantitative feedback regarding the quality of interactions and transactions as well as coordinates the scheduling and completion of service and installation jobs outside of the AAA Smart Home service area by communicating with customers and service partners directly. Controls the process through the initial call, scheduling, follow-up, completion, billing, invoicing, and quality assurance. We are looking for our new A3 Smart Home Team Member to start January 2022.

      RESPONSIBILITIES/JOB DUTIES:

      • Utilize phone (outbound and inbound calls) and email to coordinate and follow-up on scheduling of service and installation with customers and designated service partners.

      • Provide follow-up with service providers and customers to ensure that jobs have been completed and that they meet or exceed the standards of AAA Smart Home.

      • Enter data and notes into computer systems and software in order to detail actions and tasks.


      EDUCATION, KNOWLEDGE AND SKILLS:

      • High school diploma or GED required, Bachelor’s degree preferred.

      • 3 years in a customer service/quality assurance environment or equivalent business experience

      • 3 years call center experience with significant customer interaction preferred.

      • Strong customer service communication and conflict resolution skills

      • Strong written and verbal communication skills


      #CLE_RX

      Apply Today

      Insurance Sales Agent

      Bozeman, Montana

      We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      AAA NCNU is genuinely concerned about your safety and the health of all of our Team Members.  As a result, should you be offered a position with our Club, you will be required to establish that you have been fully vaccinated against the COVID-19 virus, unless you are able to establish a bona fide exemption from this requirement, or where prohibited by law.

      At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

       

      Why work for us?

      • Compensation – Generous base ($15.39 hourly base) plus commission pay structure with the ability to earn commission on every policy

      • Fast Start Bonus - Earn upto $10,000 during your first 6 months

      • Licensing Assistance – AAA will reimburse a portion of the costs of licensure

      • No Overhead Costs – W-2 structure with dedication space in a AAA NCNU branch.

      • Benefits – Medical, Dental, Vision, wellness program and more!

      • 401k Matching – $1 for $1 company match up to 6% of pay.

      • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.

      • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

       

      Summary:

      Sales Agents serve our Members by selling Property & Casualty and Roadside Assistance insurance that meets the Member’s needs.

       

      Essential Functions

      • Uses sales techniques and product knowledge to identify customer-specific needs to generate new sales, retain existing insured’s and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.

      • Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Associate’s manager.

      • Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.

      • Consistently provides all Members with a sales and service experience that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.

      • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.

      • Responds to customer inquiries and requests relating to insurance products and membership.

      • Researches and resolves customer service issues. Often assists the insured in initiating the first notice of loss on claims.

      Education & Experience/Licenses & Certification

      • High school diploma or GED required. Bachelor's degree in a relevant field preferred.

      • 2 to 4 years of sales experience preferred.

      • Currently possesses, or has the ability to acquire unrestricted state issued license(s) required to place property and casualty insurance within twenty-one (21) calendar days of start date. Depending on start date,  active property and casualty license(s) may be required.

      Work Environment/Physical Requirements

      Works in an office environment sitting at a desk, table or computer workstation for extended periods of time.  May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

      #IA

      Apply Today

      Tow and Light Service Drivers

      Sparks, Nevada

      We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      AAA NCNU is genuinely concerned about your safety and the health of all of our Team Members.  As a result, should you be offered a position with our Club, you will be required to establish that you have been fully vaccinated against the COVID-19 virus, unless you are able to establish a bona fide exemption from this requirement, or where prohibited by law.

      At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      Walk in interviews welcome!

      Monday- Friday 9:00am-4:00pm

      1050 Greg St
      Sparks, NV 89431

       

      Why Work For Us?

      •  Great Pay-  $37,128 YEardly with the potential to make up to an ADDITIONAL $15,600 per year with quality and productivity incentives 

      • Training – You’ll attend a thorough, comprehensive, training program

      • Benefits – Medical, Dental, Vision, wellness program and more!

      • 401k Matching – $1 for $1 company match up to 6% of pay

      • Paid Time Off- Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities

      • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

      Essential Functions

      • Driving and operating a service vehicle (i.e. flat tire changes, lock-out, fuel delivery services, etc.)

      • On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving

      • Utilizing on-board computer, radio communications, and mapping systems

      • Completion of daily paperwork (i.e. call-logs, battery invoices, cash receipts, etc.)

      ​Knowledge/Skills/Abilities 

      • Strong customer service skills 

      • Clear and proficient verbal and written communication even under pressure

      • Demonstrates problem solving and listening skills to evaluate member safety as well as the ability to discern safety issues and respond appropriately

      Work Environment/Physical Requirements

      Works outdoors at vehicle sites when servicing vehicles. Lifting and carrying tires and parts, weighing up to 50 pounds, several times a day; bending, kneeling and stooping as required for service calls. Works in all weather and all traffic conditions. Vehicle recovery sites may be wet, messy and hazardous.  Service Providers are required to provide a photograph for identification purposes.

      #ERS

      Apply Today

      Senior Operations Associate

      Concord, California

      We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      AAA NCNU is genuinely concerned about your safety and the health of all of our Team Members.  As a result, should you be offered a position with our Club, you will be required to establish that you have been fully vaccinated against the COVID-19 virus, unless you are able to establish a bona fide exemption from this requirement, or where prohibited by law.

      At A3 Labs we come to work to dream, design and define how we will live and move into the future. We exist to harness these forces for the benefit of Members and future generations, humanizing disruptive change for the betterment of the communities we serve. We’re looking for bright, passionate, and collaborative people to join our tight-knit team as we innovate in the spirit of service.   

      Why Work For Us?

      Impact. Lead the charge in mobility as a service movement and enable people’s lives to improve through the sharing economy. Leverage the best of an established 115 year-old not for profit combined with start-up speed and agility to create real and meaningful impact.

      Recognition. We offer a competitive total compensation package including base salary, annual performance bonuses, benefits, and 401(k) Company match with additional discretionary contribution potential.

      Lifestyle. We do honorable work, and we practice our values: humility, integrity, teamwork, and service. You’ll have the security of a larger organization but you’ll move at startup speed.

      Summary

      This operations professional is a key player in the daily operations and expansion GoMentum Station - the largest autonomous vehicle (AV) test facility in the United States. They will be responsible for ensuring the needs of GoMentum customers – Automotive OEMs, AV companies, and everything between - are met as GoMentum  Station expands the scope, service, and amenities it provides its customers. This individual will collaborate with Sales, Marketing, Grants and Testing, and Operations peers to meet the objectives of the team. During the course of just one day, this person may interact with prospective testing partners, test engineers from multiple leading vehicle manufacturers, and on-site maintenance staff. An ability and desire to get your hands dirty on tasks from the minute to complex is a necessity, as is a strong sense of safety and responsibility.

      Essential Functions

      • Support day-to-day operations for 2,500-acre vehicle proving ground - maintain facility in good working order for customers
      • Interact with customers, prospective partners, and other AAA team members to ensure continued access for AAA and its partners at the site
      • Work with the Operations Lead to manage subcontractors for both regular service as well as one-off engagements
      • Own the execution of ad-hoc customer requests
      • Identify operational problems, develop and evaluate possible solutions and help select optimal solutions.
      • Analyze business processes to find and solve inefficiencies.

      Knowledge/Skills/Abilities

      • Self-starter with ability to handle multiple activities
      • Able to execute with little to no supervision
      • Thrives in a fast-paced environment
      • Comfortable with ambiguity
      • Extremely organized and detailed with documentation of processes and results - exhibiting attention to detail, follow-through, and accountability
      • A great team player with a passion for new ventures
      • Can do attitude, no task is too big, or too small
      • Strong written and verbal communication skills
      • Comfortable with modern productivity software and the ability to learn new platforms quickly

      Education & Experience/Licenses & Certification

      • Bachelor’s degree required
      • 1-3 years of experience in operations
      • Mobility Experience (Preferred)

      Work Environment/Physical Requirements

      • Role requires ability to be in the A3 office in Berkeley as well as on site at GoMentum Station in Concord (main location). Physical requirements include the ability to work in-field at GoMentum (sitting in temporary office space, standing outdoors in various test zones) as well as the ability to lift equipment as needed (up to 40 pounds).

      #OLG_RX

      #LI-OH1

      Apply Today

      Technical Support Specialist II

      Tempe, Arizona

      We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      AAA NCNU is genuinely concerned about your safety and the health of all of our Team Members.  As a result, should you be offered a position with our Club, you will be required to establish that you have been fully vaccinated against the COVID-19 virus, unless you are able to establish a bona fide exemption from this requirement, or where prohibited by law.

      AAA acquired SAFE Security, the 11th largest smart home security company in the United States, in November 2018 with the vision to become the most trusted smart home security provider in America. With your help, we aspire to provide the same peace of mind at home as we have provided on the roads for the last 100 years.

      Why work for us?

      • Good starting pay

      • Job Stability - Career Advancement 

      • Great Benefits - Medical/Dental/Vision

      • Retirement - 401k matching up to 4%

      • Work/Life Balance - PTO 3 Weeks + 9 paid holidays

      Salary range: $19.50-$21.50

      RESPONSIBILITIES/JOB DUTIES


      Remote troubleshooting:
      Ability to research, respond, and resolve customer technical issues related to alarm panels, cameras, and z-wave devices
      Contacts customers (inbound and outbound) regarding troubleshooting issues/requests
      Uses online resources, websites, computer and web based downloading programs
      Tests with customer, verify codes signals are received and working properly
      Submit service tickets as needed for onsite service
      Document interactions with customers including a summary of the call and any resolution notes

      Provide basic customer support:
      Answer calls in the customer support queue when call volume dictates
      Collect customer payments
      Answer basic billing questions
      Provide general customer account support

      Additional Tasks
      •Actively participates in team meetings.
      •Completes assigned tasks in a timely fashion.

      KNOWLEDGE AND SKILLS
      • Demonstrate effective and accurate verbal and written communication with customers, technicians, department personnel and other Team Members.
      • Ability to interact with customers and field technical staff via phone, email and chat.
      • Accepts assignments with an open, cooperative, positive team oriented attitude.
      • Demonstrates the ability to multi task.
      • Basic working knowledge of Word and Excel.

      EDUCATION, KNOWLEDGE, SKILLS, COMPETENCIES, CERTIFICATIONS/LICENSES

      • High School Diploma; or equivalent combination of education and experience.
      • Six months or more of technical support or helpdesk experience (preferred).
      • Call center or customer facing experience (preferred).
      • Bilingual (preferred).
      • Exercise independent judgment, resourcefulness, and effective problem solving techniques.
      • Minimum 30 WPM typing skills
      • Strong communication skills

      WORKING ENVIRONMENT/ MINIMUM PHYSICAL REQUIREMENTS
      This position is an office position where 98% of the time is spent sitting at a desk completing work using a computer monitor.

      #LAV_RX

      Apply Today

      Member Service and Sales Specialist

      Clearfield, Utah

      We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      AAA NCNU is genuinely concerned about your safety and the health of all of our Team Members.  As a result, should you be offered a position with our Club, you will be required to establish that you have been fully vaccinated against the COVID-19 virus, unless you are able to establish a bona fide exemption from this requirement, or where prohibited by law.

      Essential Responsibilities

      • Uses sales techniques and product knowledge to identify customer-specific needs to generate new sales to prospective and current Members. Effectively overcomes objections to close the sale.

      • Works to meet or exceed targets assigned by the Sales Agent's manager.

      • Consistently provides a service experience that enhances the Member's affinity to the AAA brand and results in greater Member satisfaction and loyalty.

      • Proactively performs outbound calls, working marketing lists, occasional special project’s, and cross-selling/up-selling new and existing Members

      • Deliver extraordinary customer service to Members using sound business judgment, by accurately answering questions, applying and interpreting department policy and effectively utilizing department references and resources

      • Handle escalated incidents and notify appropriate management as necessary

      • Follow up as appropriate to close incidents that were not able to be resolved immediately

      • Identify and recommend procedures to improve department efficiency

      Knowledge/Skills/Abilities

      • Possesses sales skills effectively employed in the tracking, following up on and closing of assigned leads.

      • Knowledge of desktop systems including but not limited to Microsoft Office software applications.

      • Problem-solving - Identifies problems, lists the possible solutions, evaluates options, and selects options to find solutions to problems. Design solutions. (Intermediate)

      • Data Entry - Proficient typing skills. Computer skills and a knowledge of relevant software packages. Basic literacy and numeracy skills. (Intermediate)

      • Customer Service - Front-line customer contact with sales. Involves effective listening, attentiveness, patience, persuasive speaking and communication skills. (Intermediate)

      • Bilingual Communication Skills (Preferred)

      Education & Experience/Licenses & Certification

      • High school diploma or GED required. Bachelor's degree in a relevant field preferred.

      • 1 to 3 years of sales experience required. Identity protection industry and/or call center work experience preferred.

      • Proven ability to develop rapport via phone interactions (Preferred)

      Apply Today

      Scheduling Coordinator

      Tempe, Arizona

      We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      AAA NCNU is genuinely concerned about your safety and the health of all of our Team Members.  As a result, should you be offered a position with our Club, you will be required to establish that you have been fully vaccinated against the COVID-19 virus, unless you are able to establish a bona fide exemption from this requirement, or where prohibited by law.

      AAA acquired SAFE Security, the 11th largest smart home security company in the United States, in November 2018 with the vision to become the most trusted smart home security provider in America. With your help, we aspire to provide the same peace of mind at home as we have provided on the roads for the last 100 years.

      Why work for us?

      • Good starting pay

      • Job Stability - Career Advancement 

      • Great Benefits - Medical/Dental/Vision

      • Retirement - 401k matching up to 4%

      • Work/Life Balance - PTO 3 Weeks + 9 paid holidays

      • Work from home available after demonstrating proficiency in the role.

      Competitive Salary: $17.50-$19.50


      RESPONSIBILITIES/JOB DUTIES:  
      ⦁ Operate automatic call distribution (ACD) telephone set and PC Windows-based applications, to accurately receive record and respond to Members’ requests.
      ⦁ Properly answer and accurately process incoming telephone calls regarding service and other related areas, while demonstrating a pleasant and professional telephone manner.
      ⦁ Take action, as necessary, to appropriately respond to a Member needs and concerns Listen and probe for additional information as necessary.
      ⦁ Make sound decisions concerning the prioritization of service (e.g., safety concern, extreme hardship to Member). Identify situations that require special handling and coordinate with appropriate unit as necessary.
      ⦁ Maintain and coordinate same day scheduling changes, contacting field technicians to align on daily assignments.  
      ⦁ Provide Members with all necessary instructions to ensure a complete understanding of the services that will be rendered and ensure system requirements are available prior to scheduling.
      ⦁ Handle call backs from customers requesting status of service, cancellation of appointments and rescheduling.
      ⦁ Follow up and coordinate confirmed appointments with Smart Home Pros.

      KNOWLEDGE AND SKILLS:
      ⦁ Clear verbal and written communications. Basic mathematical, typing (35 wpm minimum), and data entry skills
      ⦁ Salesforce with FSL scheduling knowledge a plus
      ⦁ Basic computer, relevant applications (e.g., G-Suite), and telephone skills
      ⦁ General awareness of AAA products, and location of business offices within service area
      ⦁ Strong Multi-tasking skills  
      ⦁ Passion about customer service
      ⦁ Geographic knowledge of footprint a plus

      EDUCATION, KNOWLEDGE, SKILLS, COMPETENCIES, CERTIFICATIONS/LICENSES:
      ⦁ Highschool Diploma or equivalent
      ⦁ Two or more years experience in a scheduling and/or technical call center preferred
      ⦁ Strong customer service acumen and conflict resolution skills
      ⦁ Knowledge of security system operation is a plus
      ⦁ Strong organizational skills
      ⦁ Ability to focus and multi-task in a fast paced environment

      #LAV_RX

      Apply Today

      Life Insurance Agent

      Mesa, Arizona

      We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      AAA NCNU is genuinely concerned about your safety and the health of all of our Team Members.  As a result, should you be offered a position with our Club, you will be required to establish that you have been fully vaccinated against the COVID-19 virus, unless you are able to establish a bona fide exemption from this requirement, or where prohibited by law.

      At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      Essential Functions

      • Maximizes life insurance market penetration with current members and property/casualty insureds and stays vigilant for new sales opportunities. Maintains high quality production and persistency standards to assure profitable growth.  Identifies and develops sales opportunities within the community.  Follows company approved sales process in the completion of required financial, activity and sales reporting.
      • Provides life sales support and training on lead development and identification for the frontline employees, Insurance Sales Agents (P/C) and other staff who come in contact with members/ insureds.  Establishes and maintains strong working relationships with front line employees, Sales Agents and the branch management team. Notifies Agents in a timely manner of result with referred lead.  Provides leads from life insureds and other calls to Sales Agents for other products/services, i.e., membership, auto/homeowners and travel insurance.
      • Stays well-informed of changes and developments in policy and/or external practices. Attends meetings to obtain information, provide input, keep lines of communication open, stay updated and offer sales ideas when appropriate.  Keeps current in industry; maintains continuing education for licensure.
      • Develops annual business plan with input and involvement from the Life Sales Manager to meet goals and determine responsibilities, including new business life sales, quality standards, as well as building outstanding customer relationships. Reviews plan objectives and reassesses strategies to align performance relative to annual sales goals.
      • Ensures compliance with NCNU and AAA Life and regulations, as well as external regulations

      Knowledge/Skills/Abilities

      • Strong interpersonal, presentation and communication skills needed to interact with staff, members and insureds effectively
      • Ability to cultivate relationships with peers and staff; educates staff to make referrals to Life Insurance
      • Agents
      • Computer skills in basic software applications, and navigating business applications specific to life insurance
      • Demonstrated skills in selling life insurance and annuities; Skills to develop, track and effectively follow up on leads (preferred)
      • Strong knowledge in sales techniques, life product line illustrations, features and benefits (preferred)
      • Demonstrated skills in prospecting and lead generation abilities (preferred)
      • Bilingual communication skills (preferred)

      Education & Experience/Licenses & Certification

      • High School Diploma or GED
      • Valid Automobile Operator's License
      • Active State Resident Life Insurance License
      • Bachelor's degree in related area or an equivalent combination of education and experience
      • (preferred)
      • 1+ years experience in Life Insurance and/or Annuity Sales (preferred)
      • CLU, ChFC and/or LUTCF Designations (preferred)

      Work Environment/Physical Requirements

      Works in an office environment sitting at a desk, table or computer workstation for extended periods of time.  May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

      #LI-ML1

      #LIFE

      Apply Today

      Fleet Technician

      Sacramento, California

      We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      AAA NCNU is genuinely concerned about your safety and the health of all of our Team Members.  As a result, should you be offered a position with our Club, you will be required to establish that you have been fully vaccinated against the COVID-19 virus, unless you are able to establish a bona fide exemption from this requirement, or where prohibited by law.

      Excited to grow your career?

      We value our talented Team Members, and whenever possible strive to help them grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply!

      Our people make all the difference in the success of our vision to be America's most trusted organization, absolutely famous for doing the right thing.

      Seeking a passionate Fleet Magician to serve our GIG Car Share Member community

      Just as AAA was born of disruptive forces in personal mobility 116 years ago with the emergence of the automobile, disruptive forces once again provide us with a tremendous opportunity for radical innovation and growth. An organization focused on service, not profits, AAA is uniquely positioned to be a trusted, technology- and mobility focused source of physical and digital services and expertise.

      In 2017 we launched the first free-float car share service in the San Francisco Bay Area and have changed the way people get around. In 2019 we expanded our service to Sacramento and launched the largest fully-electric free floating car share fleet in the nation. Our service allows people to pick up and drop off a Gig car anywhere in the HomeZone whenever they need it. This convenient, affordable and environmentally friendly option has helped us grow quickly in the Oakland and Berkeley area.

      Come join our fleet team with an amazing culture where you can thrive and use your skills to help deliver best-in-class Member experiences and have a positive impact on the diverse communities we serve.

      Why Work For Us?

      • Great starting pay

      • Career Growth - We offer a leadership development program where you can be promoted as early as 6 months with a pay increase

      • Training – You’ll attend a thorough, comprehensive 2 week training program & gain technical skills working with and troubleshooting state of the art equipment and software.

      • Job Stability – We’re not going anywhere. AAA has been around for over a century and we have not had a single layoff during these uncertain times!

      Key Responsibilities:

      • Reposition Gig cars from low utilization zones to high utilization zones

      • Refuel and clean Gig cars in the fleet for a great Member experience

      • Shuttle Gig cars for maintenance and repair services (e.g., oil changes, flat tire repairs, etc.)

      • Inspect, photograph and determine resolution of damaged vehicles

      • Test, diagnose, service and repair vehicle telematics technology

      • Perform light maintenance (e.g., battery jump, changing tires, etc.)

      • Prepare cars for in-fleeting and de-fleeting

      • Audit quality of work of third party fleet partners

      What you’ll need to join:

      • Must have a valid driver's license with clean driving record

      • At least 21 years old with minimum of 5 years of driving experience

      • Customer service facing experience

      • Ability to work flexible hours and willingness to work weekends

      • High School Diploma or GED

      What you’ll need to succeed:

      • Ability to creatively problem solve with an attention to detail

      • Ability to effectively communicate with Team Members, partners and Gig Members

      • Ability to deliver best-in-class experiences

      • Have an internal drive to do what it takes to get the job done with a Member focus mentality

      #OLG_RX

      Apply Today

      Insurance Sales Agent

      Las Vegas, Nevada

      We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      AAA NCNU is genuinely concerned about your safety and the health of all of our Team Members.  As a result, should you be offered a position with our Club, you will be required to establish that you have been fully vaccinated against the COVID-19 virus, unless you are able to establish a bona fide exemption from this requirement, or where prohibited by law.

      At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

       

      Why work for us?

      • Compensation – Generous base plus commission pay structure with the ability to earn commission on every policy

      • Licensing Assistance – AAA will reimburse a portion of the costs of licensure

      • No Overhead Costs – W-2 structure with dedication space in a AAA NCNU branch.

      • Benefits – Medical, Dental, Vision, wellness program and more!

      • 401k Matching – $1 for $1 company match up to 6% of pay.

      • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.

      • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

       

      Summary:

      Sales Agents serve our Members by selling Property & Casualty and Roadside Assistance insurance that meets the Member’s needs.

       

      Essential Functions

      • Uses sales techniques and product knowledge to identify customer-specific needs to generate new sales, retain existing insured’s and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.

      • Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Associate’s manager.

      • Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.

      • Consistently provides all Members with a sales and service experience that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.

      • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.

      • Responds to customer inquiries and requests relating to insurance products and membership.

      • Researches and resolves customer service issues. Often assists the insured in initiating the first notice of loss on claims.

       

      Education & Experience/Licenses & Certifications

      • High school diploma or GED required. Bachelor's degree in a relevant field preferred.

      • 2 to 4 years of sales experience preferred.

      • Currently possesses, or has the ability to acquire unrestricted state issued license(s) required to place property and casualty insurance within twenty-one (21) calendar days of start date. Depending on start date,  active property and casualty license(s) may be required.

      Work Environment/Physical Requirements

      Works in an office environment sitting at a desk, table or computer workstation for extended periods of time.  May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

      #IA

      Apply Today

      Sales Coordinator

      Tempe, Arizona

      We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      AAA NCNU is genuinely concerned about your safety and the health of all of our Team Members.  As a result, should you be offered a position with our Club, you will be required to establish that you have been fully vaccinated against the COVID-19 virus, unless you are able to establish a bona fide exemption from this requirement, or where prohibited by law.

      AAA acquired SAFE Security, the 11th largest smart home security company in the United States, in November 2018 with the vision to become the most trusted smart home security provider in America. With your help, we aspire to provide the same peace of mind at home as we have provided on the roads for the last 100 years.

      Why work for us?

      • Good starting pay

      • Job Stability - Career Advancement 

      • Great Benefits - Medical/Dental/Vision

      • Retirement - 401k matching up to 4%

      • Work/Life Balance - PTO 3 Weeks + 9 paid holidays

      JOB SUMMARY:

      This Sales Coordinator provides administrative support to the Residential Sales team and is required to provide outstanding customer service to internal team members and external customers. We are looking for someone to start January 2022.

      RESPONSIBILITIES/JOB DUTIES:

      • Assist sales team in coordinating with schedulers & installers for job completion, thorough post sales Quality Assurance process review and follow up with post sales customer questions regarding products, installation, billing etc.

      • Coordinate with cross functional teams to ensure administrative elements of post sales needs are completed including Salesforce case review and billing or equipment addendums

      • Administer and review Salesforce cases and transfer to correct team queue

      •  Reconcile monthly sales and contests

      • Assist with training new hires on various systems. May also assist in training on products and processes.

      • Liaison between Sales Rep and IT when Sales Rep is experiencing technical issues. 

      • Assist in development of new policies and procedures

      • Ad hoc training with sales reps based on need

      • Special projects as needed

      • Other duties as assigned  

      EDUCATION, KNOWLEDGE AND SKILLS:

      • 2yrs + of administrative experience supporting a sales team  (supporting high volume sales teams preferred).

      • Call center experience (preferred)

      • High School Diploma or GED required.

      • Bachelor’s degree (preferred).

      • Thorough understanding of Salesforce, Hubspot or similar Customer Relation Management system

      • Ability to provide outstanding customer service to both internal team members and external customers.  

      • Highly organized with strong attention to detail.

      • Strong written and verbal communication skills

      • Ability to communicate effectively and professionally

      #CLE_RX

      Apply Today

      AAA Tow Truck Driver

      Phoenix, Arizona

      We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      AAA NCNU is genuinely concerned about your safety and the health of all of our Team Members.  As a result, should you be offered a position with our Club, you will be required to establish that you have been fully vaccinated against the COVID-19 virus, unless you are able to establish a bona fide exemption from this requirement, or where prohibited by law.

      At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members. ​

      Why work for us?

      • Great Pay- $16.35 hourly with the potential to make an additional $1,300 per month

      • Bonus- Generous Monthly Incentive bonus up to $1,300 with quality and productivity incentives!

      • Training – You’ll attend a thorough, comprehensive, training program

      • Benefits – Medical, Dental, Vision, wellness program and more!

      • 401k Matching – $1 for $1 company match up to 6% of pay

      • Paid Time Off – Ten hours per month, ten holidays annually, and 24 hours per year earmarked for volunteer activities

      • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

      • Advance opportunities and more!

       

      What our Roadside Service Technicians do:

      • Driving and operating a service vehicle (i.e. loading/towing vehicles, flat tire changes, lock-out, fuel delivery services, etc.)

      • On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving

      • Utilizing on-board computer, radio communications, and mapping systems

      • Completion of daily paperwork (i.e. call-logs, battery invoices, cash receipts, etc.)

      • Inspecting and submitting maintenance reports of company vehicles for safe and efficient operation

      • Education and training. I.E.: AAA Compliance Training, RPST,TSAAC, Lock-out, PSP, Battery Service Training

       

      Education & Experience/Licenses & Certification

      • Must be at least 21 years of age to operate AAA vehicles

      • Must have open shift availability

      • Ability to drive a manual/automatic shift vehicle

      • Customer service skills and the ability to interact with a wide-range of people

      • Basic automotive/mechanic knowledge and experience operating a motor vehicle with a valid driver’s license

      • Basic computer knowledge

      Work Environment/Physical Requirements:

      Works outdoors at vehicle sites when servicing vehicles. Lifting and carrying tires and parts, weighing up to 50 pounds, several times a day; bending, kneeling and stooping as required for service calls. Works in all weather and all traffic conditions. Vehicle recovery sites may be wet, messy and hazardous.

      Service Providers are required to provide a photograph for identification purposes. If needed for identification purposes, a photograph may be obtained after an offer of employment is made and accepted.   

       

      **Please note that you will be asked to complete a candidate assessment following your application, via email. Your application will not be considered until the assessment has been completed.**

      We’ll value your skills and experience. We’re building a performance organization with heart and developing a pipeline of tomorrow’s leaders. Your work will be enhanced with training opportunities, a mentoring program and our Promote-from-within philosophy. We celebrate our diversity and leverage the power of many minds.

      #ERS

      Apply Today

      Member Experience Associate

      Sonora, California

      We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      AAA NCNU is genuinely concerned about your safety and the health of all of our Team Members.  As a result, should you be offered a position with our Club, you will be required to establish that you have been fully vaccinated against the COVID-19 virus, unless you are able to establish a bona fide exemption from this requirement, or where prohibited by law.

      At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      Why Work For Us?

      • Great Pay – Paid training and competitive hourly base + incentives.

      • Benefits – Medical, Dental, Vision, wellness program and more!

      • 401k Matching – $1 for $1 company match up to 6% of pay.

      • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.

      • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

      Summary:

      The Member Experience Associate acts in a service and sales capacity, responsible for providing caring, outstanding Member service with heart while actively promoting cross sales referrals, sales and branch promotions.

      Essential Functions

      • Performs routine sales, service and operational functions for AAA Members including; DMV, cashiering, auto travel, notary and insurance sales support, with expectations for maintaining required standards, policies and procedures.

      • Understands and actively promotes products and services to achieve individual goals in support of meeting organization goals and objectives.

      • Overcomes obstacles that create barriers to Team Member or branch efforts and identifies process improvement opportunities and proposes solutions.

      • Acts as an agent for change while promoting AAA’s guiding principles and core values.

      Knowledge/Skills/Abilities

      • Demonstrates sales and service skills. Able to effectively interact, face-to-face, with new, prospective and existing Members.

      • Accuracy and comfort handling money, making change, balancing cash drawer.

      • Good computer skills, proficient in both reading and basic arithmetic.

      • Good written and verbal communication skills in person and over the phone.

      • Ability to multitask in response to requests, requirements and Member/Team Member expectations. Ability to accept feedback and correct course as necessary.

      Education & Experience / Licenses & Certification

      • High School Diploma or GED required

      • 1-2 years of work experience with a preference for sales or customer service focused positions including work in insurance, retail, service industry, call centers, or fast paced office environments

      • Experience working with sales and service standards and goals

      • Current & valid Driver's License with clean history may be required

      • Bonding and fingerprinting may be required

      • P&C Licensing may also be required

      Work Environment/Physical Requirements

      • Works in a variety of office environments where standing, walking or sitting at a desk, table or computer workstation may be required for extended periods of time.

      • May travel by car, plane or other form of transportation to attend business meetings or conferences.

      • May be required to work in one or more locations in a defined service area. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

      #MEA

      Apply Today

      Director, MSC Sales and Service Membership

      Clearfield, Utah

      We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      AAA NCNU is genuinely concerned about your safety and the health of all of our Team Members.  As a result, should you be offered a position with our Club, you will be required to establish that you have been fully vaccinated against the COVID-19 virus, unless you are able to establish a bona fide exemption from this requirement, or where prohibited by law.

      At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      We are passionate about maintaining a diverse and inclusive workplace that reflects the people and culture of the communities we serve, and fostering an environment in which everyone can realize their full potential and grow without barriers. We celebrate our differences as they make us stronger and invigorate our workplace. We believe that each of us enriches our culture by contributing unique perspectives, valuable insights and key strengths. We want each of our Team Members to feel valued, respected and supported. 

      Why Work For Us?

      • Benefits – Medical, Dental, Vision, wellness program and more!

      • 401k Matching – $1 for $1 company match up to 6% of pay

      • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan

      • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities

      • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

      Summary

      This position is responsible for managing the overall growth, development, profitability, and member satisfaction of one or more DSU teams.

      Essential Functions

      • Accountable for delivery of revenue and profitability through DSU team(s) P&L management.

      • Responsible for the sale of Membership, Smart Home, ID Champion, and other AAA branded products/services.

      • Tracks and analyzes all sales metrics to optimize distribution strategy of all lead sources.

      • Forecasts staffing needs and maintains staffing pipeline through active recruiting.

      • Conducts performance evaluation, implements sales actions plans/coaching, and performance management activities for employees.

      • Ensures compliance with AAA policies, procedures, standards and regulations.

      • Provides feedback to assist in competitive positioning of AAA products and services (e.g., products, pricing, distribution approaches).

      Knowledge/Skills/Abilities

      • Strong business acumen skills

      • Strong written and verbal communication skills.

      • Strong problem-solving, quantitative and analytical skills with a proven ability to make data-driven decisions

      • P&L accountability and/or progressively responsible revenue/expense accountability (preferred)

      • In-depth knowledge of Membership, Insurance, Travel, Retail or Financial Services organization(s) (Preferred)

      • Knowledge of AAA products and systems (Preferred)

      Education & Experience / Licenses & Certification

      • 3-5 years Sales and/or service experience

      • 2 + years Supervisory experience in travel, retail sales, insurance or service industry. Comparable experience in a management capacity may also be considered. (Preferred)

      • Bachelor’s Degree Preferred

      • High School Diploma or GED

      • Valid Driver's License

      • Bi-lingual communication skills (Preferred)

      • Strong computer skills, including proficiency with MS Office applications (Word, Excel, PowerPoint, Outlook)

      Work Environment/Physical Requirements

      • Entire work time is conducted in an office setting

      • Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

      • Must be able to understand and follow complex instructions

      AAA…we're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service. We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.  We're community-minded, and celebrate the growth, development, and successes of our diverse Team Members.  Whether you’re just starting your journey or looking to grow your career, we’ll support you every step of the way.

                           

      We’ll value your skills and experience. We’re building a performance organization with heart and developing a pipeline of tomorrow’s leaders. Your work will be enhanced with training opportunities, a mentoring program and our Promote-from-within philosophy. We celebrate our diversity and leverage the power of many minds. 

      #LI-CM1

      #CATH_RX

      Apply Today

      Business Systems Analyst

      Walnut Creek, California

      We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      AAA NCNU is genuinely concerned about your safety and the health of all of our Team Members.  As a result, should you be offered a position with our Club, you will be required to establish that you have been fully vaccinated against the COVID-19 virus, unless you are able to establish a bona fide exemption from this requirement, or where prohibited by law.

      At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      Why Work For Us?

      • Benefits – Medical, Dental, Vision, wellness program and more!
      • 401k Matching – $1 for $1 company match up to 6% of pay
      • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan
      • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
      • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

      AAA NCNU is genuinely concerned about your safety and the health of all of our Team Members.  As a result, should you be offered a position with our Club, you will be required to establish that you have been fully vaccinated against the COVID-19 virus, unless you are able to establish a bona fide exemption from this requirement, or where prohibited by law.

      Summary

      Our Business Systems Analyst formulates and defines systems scope and objectives based on both user needs and a good understanding of applicable business systems and industry requirements. Devises or modifies procedures to solve complex problems considering computer equipment capacity and limitations, operating time, and form of desired results. Includes analysis of business and user needs, documentation of requirements, and translation into proper system requirement specifications. The Business Systems Analyst utilizes a combination of professional, business and technical systems knowledge and skills.

      Essential Functions

      • Determines priorities and schedule for system related work for assigned applications/systems/processes.
      • Identifies business unit needs, risks, and resource constraints and develops communication content for system changes being implemented in production.
      • Obtains and/or creates estimates of hours of development, hours of testing, and other resource requirements for proposed projects.
      • Negotiates with internal client groups, resources providers (such as IT) and other stakeholders schedule and perform work.
      • Provides subject matter expertise on applications, systems and/or processes to internal clients in identifying and resolving, processing/reporting problems in multiple business systems.
      • Plans, manages and may execute testing of application, system and/or process changes/upgrades at key phases of development.
      • Coordinates the work of external venders, end users, systems resources, IT professionals and others as needed to complete valid testing.
      • Formulates solutions/alternatives based on business needs and processing problems across multiple systems and functional areas.  Presents solutions and recommendations to management.
      • Identify field training needs; develop training materials and conduct training sessions.
      • Develops complex reports that retrieve and compile data from multiple applications. Data may be housed in AAA owned platforms or external ASP's (application service providers).

      Knowledge/Skills/Abilities

      • Knowledge of structure testing methodology and business unit operations typically acquired through two years experience or formal training
      • Basic knowledge of either business or systems analysis as well as various tools such as spreadsheets, word processors or data base organizers including formulas and macros
      • Team player with proven analytical and writing skills to produce systems development requests
      • User level knowledge of all systems developed and supported within the unit
      • Ability to develop an understanding of data relationships among various systems within assigned functional area
      • Working knowledge of automated testing tools and other test management applications (i.e., Quality Center for defect management)
      • Detailed technical knowledge of a group of interrelated systems and their business functions
      • Knowledge of data produced by systems, its uses, sources and meaning for decisions.
      • Ability to run queries across platforms and provide analytics on the results
      • Expert knowledge of automated testing tools and defect management tools, including the ability to modify as needed to fit testing effort

      Education & Experience / Licenses & Certification

      • Bachelor's degree in related area or an equivalent combination of education and experience or BSA Certification
      • 5+ years business systems analysis experience
      • 2 – 3 years Insurance industry experience preferred

      #LI-VB1

      #VIC_RX

      Apply Today

      Administrative Assistant

      San Francisco, California

      We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      Why Work For Us?

      • Benefits – Medical, Dental, Vision, wellness program and more!
      • 401k Matching – $1 for $1 company match up to 6% of pay.
      • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan.
      • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.
      • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

      Summary

      Provides general clerical and administrative assistance to a department.

      Essential Functions

      • Prepares presentations, composes letters and routine correspondence, and researches information.
      • Creates and maintains database, department organization charts and spreadsheet files.
      • Maintains confidentiality of all corporate, personnel and research matters.
      • Process new hire paperwork and on-boarding tasks.
      • Performs reception and telephone duties, including signing for front office packages as well as sorting and distributing mail.
      • May be required to make meeting and travel arrangements and may conduct training of other support staff.
      • Administers office operations or specialized business functions.
      • Manages the calendars and schedules appointments.
      • Organizes programs, events, meetings or conferences by arranging facilities and caterers, issuing information.
      • Types memos, payment requests and other department forms and documents.

      Knowledge/Skills/Abilities

      • Skilled in developing effective relationships, communication skills, managing expectations in a fast paced organization.
      • Strong interpersonal, organizational, analytical, and communication skills.
      • Demonstrates conflict resolution skills in developing recommendations and solutions to solve issues.
      • Proficient in Microsoft Excel and PowerPoint system applications.
      • Knowledge of office procedures and office practices.
      • Strong written and verbal communication skills required.
      • Bilingual communication skills (preferred).

      Education & Experience / Licenses & Certification

      • 2 to 4 or more years of clerical, office and secretarial experience in a mid-to large company.
      • 2 years in a corporate environment.
      • High school diploma or GED.
      • Associate Degree or some college coursework (preferred).

      Work Environment/Physical Requirements

      Works in an office environment sitting at a desk, table or computer workstation for extended periods of time.  May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

      Apply Today

      Tow/Shift Lead

      San Francisco, California

      We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.


       

      Why Work For Us?

      • Great Pay - with the opportunity for increases when performance skill blocks are achieved

      • Training – You’ll attend a thorough, comprehensive, training program

      • Benefits – Medical, Dental, Vision, wellness program and more!

      • 401k Matching – $1 for $1 company match up to 6% of pay

      • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan

      • Paid Time Off- Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities

      • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

      Summary:

      Essential Functions

      • Responsible for oversight of shop operations to include inspecting/maintaining of company vehicles/ equipment for safe and efficient operation, battery inventory processes, administrative duties/reports and coordination of scheduling/dispatching
      • Coaching and development of employees, to include training, performance management and the corrective action process
      • Driving and operating the full range of service vehicles (i.e. loading/towing vehicles, flat tire changes, lock-out, fuel delivery services, etc.) for increased
      • Productivity gains and contribution to business results, to include knowledge sharing/coaching/training of peers; utilizing on-board computer, radio communications and mapping systems
      • On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving
      • Managing and maintenance of damages tracking system and coordination of resolution for customer complaints

      Knowledge/Skills/Abilities

      • Ability to act in the role of a leader, to include coaching, mentoring and training
      • Superior customer service skills and the ability to interact with a wide-range of people
      • Proficient automotive knowledge

      Education & Experience / Licenses & Certification

      • High School Diploma or GED equivalent
      • 8+ years Experience operating a motor vehicle with a valid driver's license
      • Vocational technical automotive training/certification or equivalent experience (preferred)
      • ASE (Automotive Service Excellence) Certification (preferred)
      • AAA Compliance Training, RPST,TSAAC, Lock-out, PSP, Battery
      • Service Training

      Work Environment/Physical Requirements

      Works outdoors at vehicle sites when servicing vehicles. Lifting and carrying tires and parts, weighing up to 50 pounds, several times a day; bending, kneeling and stooping as required for service calls. Works in all weather and all traffic conditions. Vehicle recovery sites may be wet, messy and hazardous.

      Apply Today

      Customer Service Representative - Remote - Must live in Utah

      Clearfield, Utah

      We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      AAA NCNU is genuinely concerned about your safety and the health of all of our Team Members.  As a result, should you be offered a position with our Club, you will be required to establish that you have been fully vaccinated against the COVID-19 virus, unless you are able to establish a bona fide exemption from this requirement, or where prohibited by law.

      The Member Care Specialist is responsible for supporting and resolving all issues and concerns to our GIG Car Share with exemplary customer service and professionalism. The key responsibilities are responding to Member questions and inquiries via phone, email, and other communication methods to maintain a high level of Member satisfaction.  Along with researching and resolving complex and sensitive Member issues to ensure timely complaint resolution, and to provide reporting and other data as needed by the supervisor and department. 

      Why Work for U

      • Great starting pay $17.50/hour

      • Career Growth - We offer a leadership development program where you can be promoted as early as 6 months with a pay increase

      • Training – You’ll attend a thorough, comprehensive 2 week training program & gain technical skills working with and troubleshooting state of the art equipment and software.

      • Job Stability – We’re not going anywhere. AAA has been around for over a century and we have not had a single layoff during these uncertain times!

      • While this is a fully remote position, each team adheres to a specific location strategy, which allows them to work more effectively together. Therefore, the candidate should reside in or near Clearfield, Utah

      Key Responsibilities

      • Deliver extraordinary customer service with  Members

        • By using sound business judgment, accurately answering questions, applying and interpreting department policy and effectively utilizing department references and resources

        • Resolve, GIG Car Share complaints as well as complex or sensitive issues with Members by handling escalated incidents and notify appropriate management as necessary 

        • Provide guidance to new associates; act in the capacity of a subject matter expert and serve as a resource to other associates.

      • Assist Members

        • By being ​knowledgeable with the vehicle and app

        • On our registration,  ​approval,​ and review for fraudulent activity

        • Fueling/charging vehicle

        • By responding​ ​timely​ ​to​ ​ ​inquiries​ ​via​ ​phone,​ ​emails,​ chat, etc

        • Starting/ending reservations remotely 

      • Vehicle Incidents

        • Document Members vehicle situations with unforeseen situations

        • Document​ ​reported​ ​accidents​ ​and​ ​file​ ​with​ ​our​ ​claims​ ​handling​ ​team

        • Reporting dirty vehicles/damage

      • Billing and Invoicing

        • Invoice and charge vehicle incidentals such as parking tickets, tows, impounds, etc

        • Prepare and process fuel/charging reimbursements

        • Collections of all outstanding money owed by Members

        • Process all payment arrangements

      Knowledge/Skills/Abilities

      • Customer​ ​Service​ ​-​ ​Ability​ ​to​ ​deliver​ ​best-in-class​ ​experience​ ​through​ ​listening,​ ​attentiveness,​ ​patience​ ​and communication​ ​skills.

      • Problem-Solving​ ​-​ ​Identify​ ​problems,​ ​think​ ​on​ ​your​ ​feet,​ ​evaluate​ ​the​ ​options,​ ​find​ ​possible​ ​solutions,​ ​and select​ ​the​ ​best​ ​solution​ ​with​ ​the​ ​member.

      • De-escalation - Ability to diffuse situations where the Members are upset and need a situation taken care of quickly, with patience and compassion. 

      • Data​ ​Entry/Computer​ ​Skills​ ​-​ ​Proficient​ ​typing​ ​with​ ​a​ ​knowledge​ ​of​ ​basic​ ​literacy​ ​and​ ​numeracy​ ​skills​ ​in​ ​order to​ ​quickly and ​effectively​ ​communicate​  ​with​ ​the​ ​Member through all forms of communication.

      • Grit and Compassion ​-​ ​ ​Do​ ​what​ ​it​ ​takes​ ​to​ ​get​ ​the​ ​job​ ​done​ ​with​ ​the​ ​best​ ​needs​ ​of​ ​the​ ​member​ ​in​ ​mind.

      Education & Experience/Licenses & Certification

      • 1 years in a Member service related field (Required)

      • Bilingual Communication Skills (Preferred)

      • Experience reading maps and navigating directions (Preferred)

      • Proven ability to develop rapport via phone/email/chat  interactions (Preferred)

      #LAV_RX

      Apply Today

      Member Experience Branch Director

      Daly City, California

      We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      AAA NCNU is genuinely concerned about your safety and the health of all of our Team Members.  As a result, should you be offered a position with our Club, you will be required to establish that you have been fully vaccinated against the COVID-19 virus, unless you are able to establish a bona fide exemption from this requirement, or where prohibited by law.

      At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      We are passionate about maintaining a diverse and inclusive workplace that reflects the people and culture of the communities we serve, and fostering an environment in which everyone can realize their full potential and grow without barriers. We celebrate our differences as they make us stronger and invigorate our workplace. We believe that each of us enriches our culture by contributing unique perspectives, valuable insights and key strengths. We want each of our Team Members to feel valued, respected and supported. 

      Why Work For Us?

      • Benefits – Medical, Dental, Vision, wellness program and more!

      • 401k Matching – $1 for $1 company match up to 6% of pay

      • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan

      • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities

      • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

      Summary

      At AAA our branches are where we make good on our promises to our Members & Team Members.  A successful Member Experience Branch Manager has a  highly developed understanding of how to utilize all branch resources to deliver Legendary Member experiences, fosters a team culture of performance excellence with heart, and is operationally disciplined around company processes and controllable expenses. This position is responsible for supervising all operational and sales functions of a  branch. A Manager’s responsibilities include supervising branch operations, the developing and execution of sales and marketing strategy, driving results to meet all branch objectives, and champions individual  Team Member engagement and development. Final success is defined as exceeding our Member's  expectations, growing our business with a forward thinking strategy, and growing our people.

      Essential Functions

      • Champions and exhibits our guiding principles and core values of AAA

      • Recruiting, training, onboarding and development of branch Team Members

      • Individual goal setting, Team performance feedback,  evaluation and performance documentation.

      • Ensures each Team Member has an individual development plan and provides mentorship supporting their growth objectives

      • Champion of Team Member engagement ensuring all Team Members understand how their work is connected and important to corporate strategy

      • Supports building a performance organization with heart through efficient performance management, setting clear performance and career development expectations, and acting on  tough performance issues early with managerial courage.

      • Drive for results to achieve all branch objectives

      • Develops and executes against a business plan managing strategies that supports branch growth

      • Analyzes branch reports, and internal performance statistics to accurately forecast results.

      • Champion of  Community Impact developing a network of relationships within community and leading branch participation

      • Provides feedback to assist in overall process improvement, competitive positioning, and regional strategy

      • Ensures compliance with AAA policies, procedures, standards and regulations

      • Steward of all branch resources and expense budget compliance

      Knowledge/Skills Abilities

      • Demonstrated track record of successful business decision making, planning, and problem solving

      • Highly developed leadership skills, quantitative and analytical skills with a proven ability to make data-driven decisions

      • Ability to work cross-functionally across many business units and functions

      • Ability to write and execute business and financial plans

      • Excellent planning and project management skills

      • Strong change management skills and the ability to operate in an environment of ambiguity

      • Broad knowledge of Property & Casualty insurance, membership sales and service,  and branch operations including industry trends, key drivers of business revenue

      • Outstanding sales and Member service skills and the ability to transfer these skills to others

      • Strong computer skills, including proficiency with the Google Apps Suite  (Sheets, Docs, Drive, Slides)

      Education & Experience / Licenses & Certification

      • Bachelor Degree in related field

      • Valid Driver's License 

      • P&C License ( Preferred )• Insurance industry knowledge  helpful but not required 

      • +2-3 yrs. Management experience

      Work Environment/Physical Requirements

      Works in an office environment where standing and walking or sitting at a desk, table or computer workstation for extended periods of time. May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

      AAA…we're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service. We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.  We're community-minded, and celebrate the growth, development, and successes of our diverse Team Members.  Whether you’re just starting your journey or looking to grow your career, we’ll support you every step of the way.

      We’ll value your skills and experience. We’re building a performance organization with heart and developing a pipeline of tomorrow’s leaders. Your work will be enhanced with training opportunities, a mentoring program and our Promote-from-within philosophy. We celebrate our diversity and leverage the power of many minds.  

      #LI-CM1

      #CATH_RX

      Apply Today

      Manager, Fleet Operations

      Berkeley, California

      We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      AAA NCNU is genuinely concerned about your safety and the health of all of our Team Members.  As a result, should you be offered a position with our Club, you will be required to establish that you have been fully vaccinated against the COVID-19 virus, unless you are able to establish a bona fide exemption from this requirement, or where prohibited by law.

      At A3 Ventures we come to work to dream, design and define how we will live and move into the future. We exist to harness these forces for the benefit of Members and future generations, humanizing disruptive change for the betterment of the communities we serve. We’re looking for bright, passionate, and collaborative people to join our tight-knit team as we innovate in the spirit of service.   

      Why Work For Us?

      • Impact. Lead the charge in mobility as a service movement and enable people’s lives to improve through the sharing economy. Leverage the best of an established 115 year-old not for profit combined with start-up speed and agility to create real and meaningful impact.

      • Recognition. We offer a competitive total compensation package including base salary, annual performance bonuses, benefits, and 401(k) Company match with additional discretionary contribution potential.

      • Lifestyle. We do honorable work, and we practice our values: humility, integrity, teamwork, and service. You’ll have the security of a larger organization but you’ll move at startup speed.

      As the Operations Manager you are responsible for leading the daily operations of the Fleet team. You will also be managing the development and implementation of end-to-end fleet lifecycle strategies while also maintaining optimal fleet availability levels across multiple metros. You will provide leadership and guidance to Team Members and handle escalated operational issues to provide a positive experience to our members. Additionally, use sound business judgment to resolve service, operational, and technology issues as well as overall team performance.

      Essential Functions:

      • Service Venture and Members: Lead the best-in-class operations and provide solutions for improving operational efficiency
      • Lead procurement: Develop and maintain strong relationships with all supply and service vendors relevant to operations
      • Manage inventory: Direct the inventory management of assets related to the assigned venture
      • Optimize: Use data to maximize asset utilization rate
      • Develop playbook: Set a culture that reflects “continuous process improvement,” and develop a localized operations playbook for your venture.  Contribute as needed to the A3 playbook for pilot and launch plan approach to future venture launches

      Additional Responsibilities:

      • Responsible for the hiring, transferring, promoting or terminating of team members
      • Execute and delegate daily/weekly workload to deliver on operational goals and metrics
      • Reinforce and monitor all goals and expectations holding team members accountable to expectations
      • Implement and lead onboarding and training to help close knowledge and skill gaps amongst the team
      • Provide technical expertise and is considered a subject matter expert
      • Ensure team members are kept up to date on all new procedures and policies while also remaining compliant with the prompt completion of all LMS courses
      • Always demonstrate a culture of ethical conduct, safety and compliance; Leads the team to work in the same way
      • Proactively analyze fleet related data to manage and continuously improve fleet operations for optimal financial and operational performance, vehicle uptime, member survey scores and other key metrics
      • Create and monitor vendor relationships. Negotiating and monitoring the length and substance of contracts. Stay up to date on new technologies. Maintain contact with current vendors and reaching out to new vendors.  Supervise and direct the work of assigned occupational/leased employees.
      • Act as an escalation point for vehicle troubleshooting and vehicle technology failures
      • Provide support as needed in other areas of the organization, such as Member Care
      • Provide member quality, satisfaction, support, service, and reward, resulting in member loyalty.

      Education & Experience :

      • Bachelor's degree in related area or an equivalent combination of education and experience (required)
      • 5+ years of operations leadership experience (preferred)
      • Vendor negotiation and contract development experience (preferred)

      We are passionate about maintaining a diverse and inclusive workplace that reflects the people and culture of the communities we serve, and fostering an environment in which everyone can realize their full potential and grow without barriers. We celebrate our differences as they make us stronger and invigorate our workplace. We believe that each of us enriches our culture by contributing unique perspectives, valuable insights and key strengths. We want each of our Team Members to feel valued, respected and supported.  

      #OLG_RX

      #LI-OH1

      Apply Today

      Director, Product Marketing

      Walnut Creek, California

      We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      AAA NCNU is genuinely concerned about your safety and the health of all of our Team Members.  As a result, should you be offered a position with our Club, you will be required to establish that you have been fully vaccinated against the COVID-19 virus, unless you are able to establish a bona fide exemption from this requirement, or where prohibited by law.

      At AAA we come to work to dream, design and define how we will live and move into the future. We exist to harness these forces for the benefit of Members and future generations, humanizing disruptive change for the betterment of the communities we serve. We’re looking for bright, passionate, and collaborative people to join our tight-knit team as we innovate in the spirit of service.   

      AAA recently acquired SAFE, the 11th largest smart home security company in the United States, with the vision to become the most trusted brand in this industry.  We work hard to create an environment where you can thrive and use your skills and talents to help us deliver legendary Customer Service. You’ll help positively impact every homeowner and the communities that we serve.

      Why Work For Us?

      • Impact. Lead the charge in mobility as a service movement and enable people’s lives to improve through the sharing economy. Leverage the best of an established 115 year-old not for profit combined with start-up speed and agility to create real and meaningful impact.
      • Recognition. We offer a competitive total compensation package including base salary, annual performance bonuses, benefits, and 401(k) Company match with additional discretionary contribution potential.
      • Lifestyle. We do honorable work, and we practice our values: humility, integrity, teamwork, and service. You’ll have the security of a larger organization but you’ll move at startup speed.

      We are passionate about maintaining a diverse and inclusive workplace that reflects the people and culture of the communities we serve, and fostering an environment in which everyone can realize their full potential and grow without barriers. We celebrate our differences as they make us stronger and invigorate our workplace. We believe that each of us enriches our culture by contributing unique perspectives, valuable insights and key strengths. We want each of our Team Members to feel valued, respected and supported. 

      Summary

      The Manager of Product Marketing develops and champions new brands, drives rapid consumer adoption, and inspires amazing brand loyalty.

      Essential Functions

      • Set strategy: Develop the brand positioning, communication strategy, and media mix
      • Own the voice of the brand through all channels (e.g., website, app, email, social, out-of-home, video, radio, public relations)
      • Grow the business: Set and achieve awareness, acquisition, activation, and retention targets
      • Optimize resources: Design and execute tests, analyze results, and make changes to improve ROI
      • Be the voice of the customer: Lead and synthesize industry, competitor, and consumer research
      • Translate needs: Translate consumer needs into product requirements, work with technology leaders to prioritize development efforts, and launch new product feature
      • Strategic Planning - Formulates, sets goals, determines actions to achieve the goals, and mobilizes resources to execute the actions
      • Profit & Loss (P&L) Management - Monitoring the net income after expenses with direct influence on how company resources are allocated

      Knowledge/Skills/Abilities

      • You use good judgment, and you contribute to strategy and align your actions to support it
      • You apply disciplined fact-based judgment, balance rewards and risks, and deliver on commitments
      • Ability to build a high performing, strong, diverse team with heart
      • Excellent communication skills with the ability to translate complex details into simple user content
      • Superior analytical skills, consistently demonstrating structured thinking
      • Ability to evolve your thinking and strategy based on research, data, and industry trends
      • Excellent interpersonal and teaming skills and the ability to work well with a range of people
      • Exceptional organizational, planning, and project management skills
      • Strong attention to detail, follow-through, and accountability
      • Advanced data analytics skills and excellent business writing skills
      • Passion for driving deep levels of user engagement and retention
      • Strong interest in mobility, urbanization, sustainability, and community building

      Education & Experience/Licenses & Certification

      • Bachelor's degree (Required)
      • MBA (Preferred)
      • 8 years combined leadership experience in marketing, brand, and product management, preferably in a Consumer Packaged Goods (CPG) company. (Preferred)
      • Brand development, stewardship, and Consumer life-cycle management experience (Preferred)
      • Experience managing automation systems, product management experience, and partnering with technology leaders and optimizing conversion funnels (Preferred)


       

      #OLG_RX

      #LI-OH1

      Apply Today

      Accountant, Accounts Payable

      Phoenix, Arizona

      We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      AAA NCNU is genuinely concerned about your safety and the health of all of our Team Members.  As a result, should you be offered a position with our Club, you will be required to establish that you have been fully vaccinated against the COVID-19 virus, unless you are able to establish a bona fide exemption from this requirement, or where prohibited by law.

      At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.


      Why Work For Us?

      • Benefits – Medical, Dental, Vision, wellness program and more!

      • 401k Matching – $1 for $1 company match up to 6% of pay

      • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan

      • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities

      • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

      Summary: 

      Our Accountant is responsible for accounting functions to include the development and maintenance of accounting systems, general ledger, asset and liability records and other financial transactions, as well as the reporting of financial and statistical data.

      The ideal candidate is an experienced professional with a full understanding of accounting principles and practices and works to develop, implement and/or maintain one or a combination of general accounting systems.

      Essential Functions

      • Uses professional accounting concepts to record, reconcile and balance assets, liabilities and other financial transactions at all levels of complexity; prepares financial reports.

      • Applies company policies and procedures to resolve a variety of issues at all levels of complexity, ensuring internal control objectives are met.

      • Determines appropriate solutions to issues from a wide variety of sources.

      • Evaluates, interprets and summarizes reports and records for managers.

      • Is a resource to management on complex accounting issues and non-routine functions and standards.

      • Under general supervision, provides analytic support for accounting projects at all levels of complexity.

      • Complete annual escheatment filings with all states in which AAA does business, and manage day to day oversight f program

      • Complete annual 1099 filings for all AAA entities

      • Provide accounting technical support for AP processing team, as needed

      Knowledge/Skills/Abilities

      • Financial statement preparation and footnote disclosure

      • Compliance reporting, research accounting issues using FASB, NAIC and similar resources

      • Understanding of general GAAP principals

      • Vendor account reconciliation capability

      • Resolve vendor payment disputes

      • Must have advance Excel competencies

      • Understanding of 1099 filings process

      • General understanding of escheatment processes

      Education & Experience / Licenses & Certification

      • Bachelor's degree with emphasis on Business Administration, Finance or Accounting or equivalent experience.

      • 5-7 years previous relevant work experience.

      #LI-VB1

      #VIC_RX

      Apply Today

      Senior Analyst, Mergers and Acquisitions

      Berkeley, California

      We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      AAA NCNU is genuinely concerned about your safety and the health of all of our Team Members.  As a result, should you be offered a position with our Club, you will be required to establish that you have been fully vaccinated against the COVID-19 virus, unless you are able to establish a bona fide exemption from this requirement, or where prohibited by law.

      At A3 Labs we come to work to dream, design and define how we will live and move into the future. We exist to harness these forces for the benefit of Members and future generations, humanizing disruptive change for the betterment of the communities we serve. We’re looking for bright, passionate, and collaborative people to join our tight-knit team as we innovate in the spirit of service.  

      Why Work For Us?

      • Impact. Lead the charge in mobility as a service movement and enable people’s lives to improve through the sharing economy. Leverage the best of an established 115 year-old not for profit combined with start-up speed and agility to create real and meaningful impact.
      • Recognition. We offer a competitive total compensation package including base salary, annual performance bonuses, benefits, and 401(k) Company match with additional discretionary contribution potential.
      • Lifestyle. We do honorable work, and we practice our values: humility, integrity, teamwork, and service. You’ll have the security of a larger organization but you’ll move at startup speed.

      Job Summary

      The candidate will help A3V’s acquisition group develop an understanding of inorganic growth opportunities for AAA MWG and develop an acquisitions approach that combines AAA MWG’s strengths with these target companies. This individual will assist with writing investment thesis that align the strengths of AAA MWG with acquisition opportunities in the outside market. They will then collaborate on search initiatives to identify potential acquisition targets. Along with their supervisor, they will work with brokers, bankers, and leverage outbound outreach coupled with AAA’s internal resources to help source/identify opportunities. Following target identification, this role encompasses comprehensive management of the due diligence process, including financial model development (discounted cash flow, comparable and precedent transactions), operational diligence, legal diligence, integration analysis, etc. This candidate will be responsible for helping opportunities move through the pipeline to closing.

      Essential Duties

      • Produce research that refines AAA’s acquisitions strategy in key focus areas including the creation of market landscapes and research documents analyzing target markets
      • Develop investment theses based on these market landscapes and AAA’s competitive advantages
      • Assist in sourcing deals using internal efforts as well as advisory services
      • Lead industry, business and financial analysis and due diligence of companies of interest. This includes executing a comprehensive diligence process utilizing legal counsel, industry experts, bankers, brokers, accountants, and AAA stakeholders with strong attention to detail, and drive to completion
      • Analyze target companies, and how they might align with AAA’s strategic plans, including: synergy analysis, financial modeling and valuation assessment
      • Contribute to sourcing process that identifies high-quality potential acquisition targets by developing top-down and bottoms-up industry analysis
      • Present acquisition recommendations and supporting materials to internal stakeholders and/or AAA MWG investment committee
      • Contribute to lead/deal database and acquisition tracking processes
      • Write internal industry/sector research that provide market updates (M&A activity, pertinent trends, etc.)


      Knowledge and Skills

      • 3+ years of experience in investment banking, private equity, M&A, venture capital or valuation
      • Strong financial modeling experience (DCF, LBO, etc.), with an emphasis on valuation methodologies
      • Strong interest in the insurance, auto repair, home security, travel, home maintenance/home services markets, including keeping abreast of the latest trends and technologies in those spaces
      • Strong analytical and quantitative skills; proficiency with corporate financial statements and GAAP accounting
      • Proven ability to work independently, while managing multiple projects, often under tight deadlines
      • Excellent written, verbal and interpersonal communication skills, including the ability to succinctly distill a large quantity of information and financial analysis for executive consumption
      • Team player possessing a strong drive to add value
      • Results focused individual with the ability to execute
      • Familiarity with AAA products and procedures, preferred

      Education and Experience

      • BA/BS from an accredited university
      • 3+ years of experience in investment banking, private equity, M&A, venture capital or valuation

      Working Environment

      • Primarily office job location. Physical requirements include standing, sitting, bending and lifting (up to 15 pounds). 
      • Up to 30% travel for conference, meetings, etc.

      #OLG_RX

      #LI-OH1

      Apply Today

      Tow and Light Service Driver

      Oakland, California

      We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      AAA NCNU is genuinely concerned about your safety and the health of all of our Team Members.  As a result, should you be offered a position with our Club, you will be required to establish that you have been fully vaccinated against the COVID-19 virus, unless you are able to establish a bona fide exemption from this requirement, or where prohibited by law.

      At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.


       

      Why Work For Us?

      • Great Pay- $23.06 hourly with the potential to make up to an ADDITIONAL $1,300 per month with quality and productivity incentives

      • Training – You’ll attend a thorough, comprehensive, training program

      • Benefits – Medical, Dental, Vision, wellness program and more!

      • 401k Matching – $1 for $1 company match up to 6% of pay

      • Monthly Bonuses!

      • Paid Time Off- Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities

      • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

      Essential Functions

      • Driving and operating a service vehicle (i.e. flat tire changes, lock-out, fuel delivery services, etc.)

      • On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving

      • Leverages sales skills for offering products and services from AAA to member during service interaction

      • Utilizing on-board computer, radio communications, and mapping systems

      • Completion of daily paperwork (i.e. call-logs, battery invoices, cash receipts, etc.)

      ​Knowledge/Skills/Abilities 

      • Clear and proficient verbal and written communication even under pressure

      • Common knowledge of vehicle components and the common reasons for vehicle failure

      • Demonstrates problem solving and listening skills to evaluate member safety as well as the ability to discern safety issues and respond appropriately

      • Ability to drive a manual/automatic shift vehicle

      Education & Experience/Licenses & Certification

      • Two (2) years of experience in a customer contact role

      • Education and training. I.E.: AAA Compliance Training, RPST,TSAAC, Lock-out, PSP, Battery Service Training

      • Vocational technical automotive training/certification or equivalent experience (preferred)

      • ASE (Automotive Service Excellence) certification(preferred)


       

      Work Environment/Physical Requirements

      Works outdoors at vehicle sites when servicing vehicles. Lifting and carrying tires and parts, weighing up to 50 pounds, several times a day; bending, kneeling and stooping as required for service calls. Works in all weather and all traffic conditions. Vehicle recovery sites may be wet, messy and hazardous.  Service Providers are required to provide a photograph for identification purposes.

      #ERS

      Apply Today

      Tow and Light Service Driver

      San Rafael, California

      We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      AAA NCNU is genuinely concerned about your safety and the health of all of our Team Members.  As a result, should you be offered a position with our Club, you will be required to establish that you have been fully vaccinated against the COVID-19 virus, unless you are able to establish a bona fide exemption from this requirement, or where prohibited by law.

      At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      Why Work For Us?

      • Great Pay- $23.06 hourly with the potential to make up to an ADDITIONAL $1,300 per month with quality and productivity incentives

      • Training – You’ll attend a thorough, comprehensive, training program

      • Benefits – Medical, Dental, Vision, wellness program and more!

      • 401k Matching – $1 for $1 company match up to 6% of pay

      • Monthly bonus potential

      • Paid Time Off- Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities

      • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

      Essential Functions

      • Driving and operating a service vehicle (i.e. flat tire changes, lock-out, fuel delivery services, etc.)

      • On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving

      • Leverages sales skills for offering products and services from AAA to member during service interaction

      • Utilizing on-board computer, radio communications, and mapping systems

      • Completion of daily paperwork (i.e. call-logs, battery invoices, cash receipts, etc.)

      ​Knowledge/Skills/Abilities 

      • Clear and proficient verbal and written communication even under pressure

      • Common knowledge of vehicle components and the common reasons for vehicle failure

      • Demonstrates problem solving and listening skills to evaluate member safety as well as the ability to discern safety issues and respond appropriately

      • Ability to drive a manual/automatic shift vehicle

      Education & Experience/Licenses & Certification

      • Two (2) years of experience in a customer contact role

      • Education and training. I.E.: AAA Compliance Training, RPST,TSAAC, Lock-out, PSP, Battery Service Training

      • Vocational technical automotive training/certification or equivalent experience (preferred)

      • ASE (Automotive Service Excellence) certification(preferred)


       

      Work Environment/Physical Requirements

      Works outdoors at vehicle sites when servicing vehicles. Lifting and carrying tires and parts, weighing up to 50 pounds, several times a day; bending, kneeling and stooping as required for service calls. Works in all weather and all traffic conditions. Vehicle recovery sites may be wet, messy and hazardous.  Service Providers are required to provide a photograph for identification purposes.

      #ERS

      Apply Today

      Automotive Technician 1

      Fairfield, California

      We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      AAA NCNU is genuinely concerned about your safety and the health of all of our Team Members.  As a result, should you be offered a position with our Club, you will be required to establish that you have been fully vaccinated against the COVID-19 virus, unless you are able to establish a bona fide exemption from this requirement, or where prohibited by law.

      At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.


       

      Why Work For Us?

      • Great Pay - with the opportunity for increases when performance skill blocks are achieved

      • Training – You’ll attend a thorough, comprehensive, training program

      • Benefits – Medical, Dental, Vision, wellness program and more!

      • 401k Matching – $1 for $1 company match up to 6% of pay

      • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan

      • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities

      • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members


       

      Summary  

       

      Essential Functions

      • Performs routine vehicle inspections, oil changes, other fluids services (brake fluid, coolant, transmission, etc.), flat tire repair, tire dismounting/mounting/balancing and other maintenance-related services.
      • Interprets and completes work orders and related documentation assigned by shop manager.
      • Documents include, but are not limited to, parts requisitions, diagnostics reports, inspection forms and recommendations.
      • Assists other technicians as assigned.
      • Maintains clean and orderly work area. Returns shop supplied equipment to proper locations, ready for other technicians to use.

       

      Knowledge/Skills/Abilities 

      • Clear and proficient verbal and written communication even under pressure.

      • Common knowledge of vehicle components and the common reasons for vehicle failure.

      Education & Experience/Licenses & Certification

       

      • High school diploma or equivalent

      • Automotive trade school certification or equivalent experience

      • 0 – 2 years Experience in inspecting and repairing cars and light trucks

      • ASE certification or equivalent knowledge in areas of repair responsibility

      • California Smog License Valid Automobile Operator’s License

      Apply Today

      Member Experience Branch Manager

      San Francisco, California

      We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      AAA NCNU is genuinely concerned about your safety and the health of all of our Team Members.  As a result, should you be offered a position with our Club, you will be required to establish that you have been fully vaccinated against the COVID-19 virus, unless you are able to establish a bona fide exemption from this requirement, or where prohibited by law.

      At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      We are passionate about maintaining a diverse and inclusive workplace that reflects the people and culture of the communities we serve, and fostering an environment in which everyone can realize their full potential and grow without barriers. We celebrate our differences as they make us stronger and invigorate our workplace. We believe that each of us enriches our culture by contributing unique perspectives, valuable insights and key strengths. We want each of our Team Members to feel valued, respected and supported. 

      Why Work For Us?

      • Benefits – Medical, Dental, Vision, wellness program and more!

      • 401k Matching – $1 for $1 company match up to 6% of pay

      • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan

      • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities

      • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

      Summary

      At AAA our branches are where we make good on our promises to our Members & Team Members.  A successful Member Experience Branch Manager has a  highly developed understanding of how to utilize all branch resources to deliver Legendary Member experiences, fosters a team culture of performance excellence with heart, and is operationally disciplined around company processes and controllable expenses.

      This position is responsible for supervising all operational and sales functions of a  branch. A Manager’s responsibilities include supervising branch operations, the developing and execution of sales and marketing strategy, driving results to meet all branch objectives, and champions individual  Team Member engagement and development. Final success is defined as exceeding our Member's  expectations, growing our business with a forward thinking strategy, and growing our people.

      Essential Functions

      • Champions and exhibits our guiding principles and core values of AAA

      • Recruiting, training, onboarding and development of branch Team Members

      • Individual goal setting, Team performance feedback,  evaluation and performance documentation.

      • Ensures each Team Member has an individual development plan and provides mentorship supporting their growth objectives

      • Champion of Team Member engagement ensuring all Team Members understand how their work is connected and important to corporate strategy

      • Supports building a performance organization with heart through efficient performance management, setting clear performance and career development expectations, and acting on  tough performance issues early with managerial courage.

      • Drive for results to achieve all branch objectives

      • Develops and executes against a business plan managing strategies that supports branch growth

      • Analyzes branch reports, and internal performance statistics to accurately forecast results.

      • Champion of  Community Impact developing a network of relationships within community and leading branch participation

      • Provides feedback to assist in overall process improvement, competitive positioning, and regional strategy

      • Ensures compliance with AAA policies, procedures, standards and regulations

      • Steward of all branch resources and expense budget compliance

      Knowledge/Skills Abilities

      • Demonstrated track record of successful business decision making, planning, and problem solving

      • Highly developed leadership skills, quantitative and analytical skills with a proven ability to make data-driven decisions

      • Ability to work cross-functionally across many business units and functions

      • Ability to write and execute business and financial plans

      • Excellent planning and project management skills

      • Strong change management skills and the ability to operate in an environment of ambiguity

      • Broad knowledge of Property & Casualty insurance, membership sales and service,  and branch operations including industry trends, key drivers of business revenue

      • Outstanding sales and Member service skills and the ability to transfer these skills to others

      • Strong computer skills, including proficiency with the Google Apps Suite  (Sheets, Docs, Drive, Slides)

      Education & Experience / Licenses & Certification

      • Bachelor Degree in related field

      • Valid Driver's License 

      • P&C License ( Preferred )• Insurance industry knowledge  helpful but not required 

      • 2-3 yrs. Management experience

      Work Environment/Physical Requirements

      Works in an office environment where standing and walking or sitting at a desk, table or computer workstation for extended periods of time. May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

      AAA…we're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service. We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.  We're community-minded, and celebrate the growth, development, and successes of our diverse Team Members.  Whether you’re just starting your journey or looking to grow your career, we’ll support you every step of the way.

                           

      We’ll value your skills and experience. We’re building a performance organization with heart and developing a pipeline of tomorrow’s leaders. Your work will be enhanced with training opportunities, a mentoring program and our Promote-from-within philosophy. We celebrate our diversity and leverage the power of many minds. 

      #LI-CM1

      #CATH_RX

      Apply Today

      Senior Director, Salesforce

      Walnut Creek, California

      We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      AAA NCNU is genuinely concerned about your safety and the health of all of our Team Members.  As a result, should you be offered a position with our Club, you will be required to establish that you have been fully vaccinated against the COVID-19 virus, unless you are able to establish a bona fide exemption from this requirement, or where prohibited by law.

      At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      We are passionate about maintaining a diverse and inclusive workplace that reflects the people and culture of the communities we serve, and fostering an environment in which everyone can realize their full potential and grow without barriers. We celebrate our differences as they make us stronger and invigorate our workplace. We believe that each of us enriches our culture by contributing unique perspectives, valuable insights and key strengths. We want each of our Team Members to feel valued, respected and supported. 

      AAA NCNU is genuinely concerned about your safety and the health of all of our Team Members.  As a result, should you be offered a position with our Club, you will be required to establish that you have been fully vaccinated against the COVID-19 virus, unless you are able to establish a bona fide exemption from this requirement, or where prohibited by law.


      Why Work For Us?

      • Benefits – Medical, Dental, Vision, wellness program and more!

      • 401k Matching – $1 for $1 company match up to 6% of pay

      • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan

      • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities

      • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

      Job Summary

      The Salesforce Senior Director will be responsible for the planning, organization and execution of all Technology functions for AAA NCNU Smart Home division. The Senior Director will be the focal point for architecture, design, delivery and support of the business unit and will support AAA Smart Home digital transformation goals. This role will be specifically tasked with the ongoing rollout of Salesforce and partnering with business subject matter experts toward integrating  and optimizing business operations. 


      This position resides in the AAA Technology division (IT) and will play a critical role in shaping and enabling business strategies through Technology solutions. The role will lead a team of entry level to advanced level IT professionals and be a peer leader to other leaders in the Technology division . This role will also support/ maintain existing legacy applications and help lead migration to new technology solutions.

      Essential Duties

      • Assist in developing the overall Salesforce strategy for AAA Smart Home. 

      • Engage with our current implementation partner to review the state of the Salesforce instance and upcoming deliverables; plan for post project transition to internal team. 

      • Works with Senior Leaders inside the Technology division to support the definition/delivery product strategy and a product roadmap for systems/applications by analyzing the market competitive position and customer research.

      • Leverage defined Technology strategies to support business units objectives with technology solutions.

      • Map out and align solutions to a technology roadmap that falls within our strategic objectives for the business units.

      • Recognize and weave common objectives among different initiatives into one vision.

      • Map out and maintain application architecture, data architecture, and journey maps of our application experience.

      • Support of scalable, high performing application services for operations monitoring, digital marketing, sales, call center, field technician and financial operations.

      • Work as a key business partner to the ​executive staff, subject matter experts, vendors and IT leaders/partners to lead and influence the design, integration and optimization of enterprise solutions

      • Builds Salesforce enhancements with a design thinking perspective.

      • Drives system enhancement efforts to completion by gathering and assessing user requirements with stakeholders and providing configuration, development and application support to the teams enabling enhanced productivity, reporting capabilities and collaboration.

      • Ensures Salesforce configuration supports business requirements.

      • Creates and implements processes to identify and translate user's needs to actual software workflow.

      • Leads design, development and implementation of Salesforce enhancements to execution.

      • Responsible for the development, management and support of a highly effective team of IT professionals ranging from entry level to advanced professionals. ​Hires, motivates, mentors, and addresses administrative issues and duties including performance management

      • Always acts in alignment with the company values.

      • Act as a peer leader and peer mentor for other leaders in the Technology division

      • Manage other product managers’ work on systems or applications projects and track key requirements to ensure that the final product meets objectives.

      Knowledge/Skills/Abilities

      • Salesforce integration experience preferred, including between different business systems as well as working with integration tools like Apigee or Mulesoft

      • Ability to think strategically while rolling up your sleeves and managing details

      • Project management experience desired

      • Knowledge of Service Cloud, Sales Cloud is required 

      • Knowledge of FSL, CPQ, Revenue Cloud, Community Portal is highly desirable

      • Experience with applying a design thinking approach

      • Ability to think critically, solve problems, make decisions and build trust across the organization

      • Good understanding of technical equipment and software packages

      • Understanding of systems architecture and ability to design scalable performance-driven solutions

      • Ability to organize and manage multiple priorities simultaneously in a fast-paced, deadline-driven environment

      • Effective organizational, interpersonal and communication skills (oral and written)

      • Effective time management skills  

      • Experience presenting to business stakeholders


      Education and Experience

      • Bachelor's degree or equivalent in computer, business or related field, along with a minimum of five years' experience in related role(s)

      • 8+ years or related experience or equivalent in the Technology and applications field.

      • At least 5 years experience managing and supervising Salesforce technical teams, managing vendor led implementations

      • Completion of full Salesforce.com IT projects from initiation, delivery to support required.

      • One or more Salesforce Developer Certification is required

      Work Environment/Physical Requirements

      • Entire work time is conducted in an office setting

      • Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

      • Must be able to understand and follow complex instructions

      AAA…we're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service. We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.  We're community-minded, and celebrate the growth, development, and successes of our diverse Team Members.  Whether you’re just starting your journey or looking to grow your career, we’ll support you every step of the way.

                           

      We’ll value your skills and experience. We’re building a performance organization with heart and developing a pipeline of tomorrow’s leaders. Your work will be enhanced with training opportunities, a mentoring program and our Promote-from-within philosophy. We celebrate our diversity and leverage the power of many minds. 

      #LI-CM1

      #CATH_RX

      Apply Today

      Senior IT Auditor

      Las Vegas, Nevada

      We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      AAA NCNU is genuinely concerned about your safety and the health of all of our Team Members.  As a result, should you be offered a position with our Club, you will be required to establish that you have been fully vaccinated against the COVID-19 virus, unless you are able to establish a bona fide exemption from this requirement, or where prohibited by law.

      At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      Why Work For Us?

      • Benefits – Medical, Dental, Vision, wellness program and more!
      • 401k Matching – $1 for $1 company match up to 6% of pay
      • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan
      • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities

      The Senior IT Auditor will be responsible for planning and executing Information Technology audits, continuous risk monitoring, and providing control consultation on programmatic, operational, risks and controls throughout the Club and its operations.

      Essential Functions

      • Plan and execute IT audits, including identifying and analyzing risks, planning and prioritizing the audit work, conducting audit interviews, observing operations, documenting and analyzing procedures and controls, performing audit tests, preparing appropriate work papers, developing audit recommendations and reviewing them with appropriate management, and preparing audit reports.

      • Acting as the central point of contact to the Audit Manager and to the Client.

      • Provide risk identification, security and audit control input for projects and other initiatives.

      • Complies with relevant aspects of Club’s audit methodology and IIA Standards

      • Generates innovative results and recommendations visible to senior IA and client mgmt.

      • Maintain professional certification(s) and continue to develop and expand knowledge of the audit profession, Information Technology, our industry, and the Club’s products and information through self-study, research, and continuing education efforts.

      • Perform duties & responsibilities specific to department functions & activities.

      Qualifications

      • Bachelors or higher level degree in Finance, accounting, MIS or related field of study or equivalent experience

      • 3 - 5+ years of demonstrated internal control or risk management related experience; "Big 4" public accounting/consulting experience highly desirable.

      • Professional certification, such as CISSP, CIA, CISA, CPA, is preferred. 

      • Sound knowledge and experience in information technology audit, systems design and management, security, and client server technologies.

      • Understanding of security software, database technology, and emerging internet technologies.

      • Proactive worker who can demonstrate strong project management and organization skills with successful experience in concurrently managing multiple projects at varying levels of technical difficulty.

      • Strong analytical skills with the ability to critically analyze and assess the adequacy of internal controls and opportunities for process improvements and efficiency gains.

      • Flexible self-starter who excels at learning new processes and business functions.

      • Excellent written communication skills to be able to clearly document audit planning, fieldwork and reporting work papers, reports and rationale memorandums.

      • Excellent verbal communication skills with the ability to work and negotiate with IT and business process owners.

      • Strong interpersonal and presentation skills.

      • Ability to work effectively as part of a team environment and independently as an individual contributor, demonstrating a continuous commitment to improvement.

      • Knowledge of IIA Standards, NIST, COBIT 5, and the COSO control frameworks.

      #LI-VB1

      Apply Today

      Battery and Light Service Drivers

      Rancho Cordova, California

      We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      AAA NCNU is genuinely concerned about your safety and the health of all of our Team Members.  As a result, should you be offered a position with our Club, you will be required to establish that you have been fully vaccinated against the COVID-19 virus, unless you are able to establish a bona fide exemption from this requirement, or where prohibited by law.

      Why Work For Us?

      • Great Pay- $18.50 hourly with the potential to make up to an ADDITIONAL $1,300 per month with quality and productivity incentives

      • Benefits – Medical, Dental, Vision, wellness program and more!

      • 401k Matching – $1 for $1 company match up to 6% of pay

      • Paid Time Off- Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities

      • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

      Essential Functions

      • Driving and operating a service vehicle (i.e. flat tire changes, lock-out, fuel delivery services, etc.)

      • On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving

      • Leverages sales skills for offering products and services from AAA to member during service interaction

      • Utilizing on-board computer, radio communications, and mapping systems

      • Completion of daily paperwork (i.e. call-logs, battery invoices, cash receipts, etc.)

      ​Knowledge/Skills/Abilities 

      • Clear and proficient verbal and written communication even under pressure

      • Common knowledge of vehicle components and the common reasons for vehicle failure

      • Demonstrates problem solving and listening skills to evaluate member safety as well as the ability to discern safety issues and respond appropriately

      • Ability to drive a manual/automatic shift vehicle

      Education & Experience/Licenses & Certification

      • Two (2) years of experience in a customer contact role

      • Education and training. I.E.: AAA Compliance Training, RPST,TSAAC, Lock-out, PSP, Battery Service Training

      • Vocational technical automotive training/certification or equivalent experience (preferred)

      • ASE (Automotive Service Excellence) certification(preferred)


       

      Work Environment/Physical Requirements

      Works outdoors at vehicle sites when servicing vehicles. Lifting and carrying tires and parts, weighing up to 50 pounds, several times a day; bending, kneeling and stooping as required for service calls. Works in all weather and all traffic conditions. Vehicle recovery sites may be wet, messy and hazardous.  Service Providers are required to provide a photograph for identification purposes.

      #GAB

      Apply Today

      Battery Light service Driver

      Concord, California

      We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      AAA NCNU is genuinely concerned about your safety and the health of all of our Team Members.  As a result, should you be offered a position with our Club, you will be required to establish that you have been fully vaccinated against the COVID-19 virus, unless you are able to establish a bona fide exemption from this requirement, or where prohibited by law.

      Why Work For Us?

      • Great Pay- $21.85hourly with the potential to make up to an ADDITIONAL $1,300 per month with quality and productivity incentives

      • Training – You’ll attend a thorough, comprehensive, training program

      • Benefits – Medical, Dental, Vision, wellness program and more!

      • 401k Matching – $1 for $1 company match up to 6% of pay

      • Paid Time Off- Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities

      • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

      Essential Functions

      • Driving and operating a service vehicle (i.e. flat tire changes, lock-out, fuel delivery services, etc.)

      • On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving

      • Leverages sales skills for offering products and services from AAA to member during service interaction

      • Utilizing on-board computer, radio communications, and mapping systems

      • Completion of daily paperwork (i.e. call-logs, battery invoices, cash receipts, etc.)

      ​Knowledge/Skills/Abilities 

      • Clear and proficient verbal and written communication even under pressure

      • Common knowledge of vehicle components and the common reasons for vehicle failure

      • Demonstrates problem solving and listening skills to evaluate member safety as well as the ability to discern safety issues and respond appropriately

      • Ability to drive a manual/automatic shift vehicle

      Education & Experience/Licenses & Certification

      • Two (2) years of experience in a customer contact role

      • Education and training. I.E.: AAA Compliance Training, RPST,TSAAC, Lock-out, PSP, Battery Service Training

      • Vocational technical automotive training/certification or equivalent experience (preferred)

      • ASE (Automotive Service Excellence) certification(preferred)


       

      Work Environment/Physical Requirements

      Works outdoors at vehicle sites when servicing vehicles. Lifting and carrying tires and parts, weighing up to 50 pounds, several times a day; bending, kneeling and stooping as required for service calls. Works in all weather and all traffic conditions. Vehicle recovery sites may be wet, messy and hazardous.  Service Providers are required to provide a photograph for identification purposes.

      #ERS

      Apply Today

      Shuttle Driver / Customer Service

      Henderson, Nevada

      We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      AAA NCNU is genuinely concerned about your safety and the health of all of our Team Members.  As a result, should you be offered a position with our Club, you will be required to establish that you have been fully vaccinated against the COVID-19 virus, unless you are able to establish a bona fide exemption from this requirement, or where prohibited by law.

      Why Work With Us:

      • Exceptional benefits within 30 days of hire, with employer contribution to medical/Dental/Vision premiums

      • 401K Matching $1 for $1 up to 6% annually

      • Opportunity for advancement

      • 15 Paid Days off, some Saturdays and no Sunday work hours

      • Clean well equipped shops with high car count

      • Free AAA Membership and numerous employee discounts

       

      Essential Functions

      • Maintain proper levels of member/customer satisfaction.

      • Answer telephones and assist customers with booking appointments and general service questions.

      • Route customers to the proper staff member for more technical questions.

      • Assist with invoicing and processing payments for customers.

      • Assist with entering supplier invoices into the shop management software.

      • Assist the General Manager with physical inventories

      • Assist management with coordinating and holding employee meetings.

      • Assist Service Advisors and General Manager with various administrative duties – filing, mail processing, supply ordering, daily closing, etc.

      • Maintain a clean and safe working environment. Keep the parking area and the interior sales and service area of the facility neat and clean on a daily basis.

       

      Knowledge/Skills/Abilities

      • Good written verbal communication, ability to take direction well

      • Bilingual communication skills (preferred)

      • Basic Mathematical skills

       

      Education, Experience, Licenses/Certification

      • Two (2) years of experience in a customer contact role

      • Must be 21 years of age

      Work Environment/Physical Requirements

      • Lifting and carrying parts, weighing up to 25 pounds, possibly several times a day

      • Some exposure to loud noises every day for up to 30 minutes at a time from air tools and auto repair equipment.

      • A percent of time is spent traveling by car to pick up parts and customers

      • Long periods of time on your feet.

      #AUTO

      Apply Today

      Automotive Repair Technician - $2,500 Sign On Bonus

      Phoenix, Arizona

      We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      AAA NCNU is genuinely concerned about your safety and the health of all of our Team Members.  As a result, should you be offered a position with our Club, you will be required to establish that you have been fully vaccinated against the COVID-19 virus, unless you are able to establish a bona fide exemption from this requirement, or where prohibited by law.

      Why Work With Us:

      • Sign On Bonus $2,500*

      • * Sign On Bonus applies to Certified Master Repair Technicians

      • Great Pay – $40K to $130K DOE

      • Exceptional benefits - eligibility within 30 days of hire with employer contribution to Medical/Dental/Vision premiums

      • 401K Matching $1 to $1 up to 6% annually

      • 15 Paid Days off (20 after 1 year) + 9 paid holidays for a great work/life balance, some Saturdays and no Sunday work

      • Tuition reimbursement for ASE Certifications

      • Paid Training

      • State of the art equipment

      • Clean well equipped shops with consistent car count

      • A free AAA Membership and numerous employee discounts

      Job Responsibilities:

      • Performs work that is indicated on Approved Repair Orders.

      • Performs only needed and or customer requested services on vehicles. 

      • Performs all repairs according to MAP (Motorist Assurance Program), OEM (Original Equipment Manufacturers) or accepted industry standard procedures

      • Assures all repairs are for the benefit of the member/customer. 

      • Test drives all vehicles when practical for any/all performance or drivability concerns before performing work

        • Exception: when unsafe or vehicle not drivable

        • Retest drives after repairs completed to verify that repair solved defined problems

      • Maintains clean and safe work environment; cleans spills and debris immediately to reduce hazards

      • Maintain company provided equipment and machinery

      • Follows company and industry safety rules and regulations

      • Reports all unsafe conditions to supervisor including but not limited to lifts, overhead doors, and equipment

      • Attends all required training, seeks additional training to maintain and increase effectiveness

      • Keeps up to date on industry trends and repair procedures. 

      • Attends and successfully completes at least 24 hours of continuing auto repair training per year sponsored and/or provided by the club. 

      • Maintains customer vehicles in regard to cleanliness and does not tune or otherwise adjust any controls within the vehicle.

      • Verifies as soon as practicable that parts ordered for the vehicle assigned to them are correct.

      • Performs digital inspection and documents to their full potential. Notates all pertinent information into the shop inspection or management system, attaches all photos or videos to illustrate repairs or needs to the inspection. 

      • Assures all comeback related repairs are prioritized as directed by manager or lead. 

      • Communicates effectively as necessary with manager, service advisors and other technicians to contribute to the overall performance of the location 

      • Responsible for the safety and accuracy of all repairs made and or systems inspected to assure vehicle is as safe or more safe condition as was prior to work commencing

      • Performs other related duties as assigned.

      • Note: May require travel to different locations on an as needed basis

      Knowledge/Skills/Abilities

      • Effective verbal and written communication skills in the language(s) required for the role, as justified for business necessity

      • Effective organization, interpersonal and negotiation skills

      • Ability to work scheduled hours as necessitated by business need

      • Math and computer skills with experience using software applications including word processing, browsers, and email

      • Member service focus

      • Ability to drive vehicles equipped with manual transmission

      • Knowledge of equipment/tool operation and diagnostic/repair procedures

      • Maintains 100% productivity as measured by dividing hours worked by labor hours flagged

      Education, Experience / Licenses & Certifications

      • High School diploma or equivalent certification (GED)

      • Valid driver license and acceptable driving record

      • Minimum of four years experience as an automotive technician (preferred)

      • Smog Repair and Testing Certification preferred (CA only)

      Work Environment/Physical Requirements

      • Ability to lift and or carry up to 50lbs

      • Standing, bending, kneeling, pushing, reaching, lifting, climbing ladders

      • Exposure to loud noises

      #AUTO

      Apply Today

      Automotive Service Advisor

      Scottsdale, Arizona

      We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

      AAA NCNU is genuinely concerned about your safety and the health of all of our Team Members.  As a result, should you be offered a position with our Club, you will be required to establish that you have been fully vaccinated against the COVID-19 virus, unless you are able to establish a bona fide exemption from this requirement, or where prohibited by law.

      Check out the benefits:

      • Base salary plus a generous commission plan

      • Exceptional benefits within 30 days of hire, with employer contribution to medical/Dental/Vision premiums

      • 401K Matching $1 to $1 up to 6% annually

      • 15 Paid Days off (20 days after 1 year) + 9 paid holidays, some Saturdays and no Sundays

      • Opportunities for growth

      • Tuition reimbursement for automotive education and ASE Certifications

      • Clean well equipped shops with state of the art equipment and consistent car count

      • A free AAA Membership and numerous employee discounts

      The Service Advisor focuses on delivering an outstanding member experience as well as facilitating the work flow of technicians. The job encompasses listening and asking the proper questions to ensure the vehicle to be serviced is diagnosed properly while maintaining the highest levels of customer satisfaction. This includes delivering courteous service, clearly explaining services and charges, accurate completion timelines, and delivering quality work.The Service Advisor is responsible for scheduling work, preparing estimates, assigning work to the technicians, ordering parts, and coordinating other service activities.

      Essential Duties

      • Responsible for performing all duties necessary to interact with members, determine their perceived auto repair needs and to meet and exceed their expectations of great customer service.

      • Accurately document repairs, diagnostic and maintenance work into shop management system 

      • Ensures all necessary BAR requirements are met in Repair Order preparation and documentation

      • Sources and estimates all needed parts for repairs to customer vehicles

      • Suggests repairs for safety and improved performance and helps prioritize for customers  in order of importance safety, economy, longevity etc.

      • Reviews  all repairs made to vehicles at point of sale and assures customers have a clear understanding of repairs performed throughout all phases of the transaction including the original estimate through the final payment. 

      • Performs minimal record keeping and other administrative functions required to support the business 

      • Note: May require travel to different locations on an as needed basis

      Knowledge/Skills/Abilities

      • Effective verbal and written communication skills in the language(s) required for the role, as justified for business necessity

      • Effective organization, interpersonal and negotiation skills

      • Ability to work scheduled hours as necessitated by business need

      • Strong math and computer skills with experience using software applications including word processing, spreadsheets, browsers, and email

      • Strong Member service focus

      • Automotive/mechanical background

      • Ability to drive vehicles equipped with manual transmission

      • Knowledge of equipment/tool operation and diagnostic/repair procedures

      Education & Experience / Licenses & Certification

      • Valid driver license and acceptable driving record

      • High School Diploma or equivalent certification (GED)

      • 3-5 years industry experience in auto repair

      • Automotive Service Excellence certification desired 

      Work Environment/Physical Requirements

      • Ability to lift and or carry up to 40lbs

      • Standing, bending, kneeling, pushing, reaching, lifting, climbing ladders


      #MCC_RX

        Apply Today

        Automotive Repair Technician - $2,500 Sign On Bonus

        Scottsdale, Arizona

        We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

        AAA NCNU is genuinely concerned about your safety and the health of all of our Team Members.  As a result, should you be offered a position with our Club, you will be required to establish that you have been fully vaccinated against the COVID-19 virus, unless you are able to establish a bona fide exemption from this requirement, or where prohibited by law.

        Why Work With Us:

        • Sign On Bonus $2,500*

        • * Sign On Bonus applies to Certified Master Repair Technicians

        • Great Pay – $40K to $130K DOE

        • Exceptional benefits - eligibility within 30 days of hire with employer contribution to Medical/Dental/Vision premiums

        • 401K Matching $1 to $1 up to 6% annually

        • 15 Paid Days off (20 after 1 year) + 9 paid holidays for a great work/life balance, some Saturdays and no Sunday work

        • Tuition reimbursement for ASE Certifications

        • Paid Training

        • State of the art equipment

        • Clean well equipped shops with consistent car count

        • A free AAA Membership and numerous employee discounts

        Job Responsibilities:

        • Performs work that is indicated on Approved Repair Orders.

        • Performs only needed and or customer requested services on vehicles. 

        • Performs all repairs according to MAP (Motorist Assurance Program), OEM (Original Equipment Manufacturers) or accepted industry standard procedures

        • Assures all repairs are for the benefit of the member/customer. 

        • Test drives all vehicles when practical for any/all performance or drivability concerns before performing work

          • Exception: when unsafe or vehicle not drivable

          • Retest drives after repairs completed to verify that repair solved defined problems

        • Maintains clean and safe work environment; cleans spills and debris immediately to reduce hazards

        • Maintain company provided equipment and machinery

        • Follows company and industry safety rules and regulations

        • Reports all unsafe conditions to supervisor including but not limited to lifts, overhead doors, and equipment

        • Attends all required training, seeks additional training to maintain and increase effectiveness

        • Keeps up to date on industry trends and repair procedures. 

        • Attends and successfully completes at least 24 hours of continuing auto repair training per year sponsored and/or provided by the club. 

        • Maintains customer vehicles in regard to cleanliness and does not tune or otherwise adjust any controls within the vehicle.

        • Verifies as soon as practicable that parts ordered for the vehicle assigned to them are correct.

        • Performs digital inspection and documents to their full potential. Notates all pertinent information into the shop inspection or management system, attaches all photos or videos to illustrate repairs or needs to the inspection. 

        • Assures all comeback related repairs are prioritized as directed by manager or lead. 

        • Communicates effectively as necessary with manager, service advisors and other technicians to contribute to the overall performance of the location 

        • Responsible for the safety and accuracy of all repairs made and or systems inspected to assure vehicle is as safe or more safe condition as was prior to work commencing

        • Performs other related duties as assigned.

        • Note: May require travel to different locations on an as needed basis

        Knowledge/Skills/Abilities

        • Effective verbal and written communication skills in the language(s) required for the role, as justified for business necessity

        • Effective organization, interpersonal and negotiation skills

        • Ability to work scheduled hours as necessitated by business need

        • Math and computer skills with experience using software applications including word processing, browsers, and email

        • Member service focus

        • Ability to drive vehicles equipped with manual transmission

        • Knowledge of equipment/tool operation and diagnostic/repair procedures

        • Maintains 100% productivity as measured by dividing hours worked by labor hours flagged

        Education, Experience / Licenses & Certifications

        • High School diploma or equivalent certification (GED)

        • Valid driver license and acceptable driving record

        • Minimum of four years experience as an automotive technician (preferred)

        • Smog Repair and Testing Certification preferred (CA only)

        Work Environment/Physical Requirements

        • Ability to lift and or carry up to 50lbs

        • Standing, bending, kneeling, pushing, reaching, lifting, climbing ladders

        • Exposure to loud noises

        #AUTO

        Apply Today

        Member Experience Associate

        Bozeman, Montana

        We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

        AAA NCNU is genuinely concerned about your safety and the health of all of our Team Members.  As a result, should you be offered a position with our Club, you will be required to establish that you have been fully vaccinated against the COVID-19 virus, unless you are able to establish a bona fide exemption from this requirement, or where prohibited by law.

        At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

        Why Work For Us?

        • Great Pay – Paid training and competitive hourly base + incentives.

        • Benefits – Medical, Dental, Vision, wellness program and more!

        • 401k Matching – $1 for $1 company match up to 6% of pay.

        • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.

        • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

        Summary:

        The Member Experience Associate acts in a service and sales capacity, responsible for providing caring, outstanding Member service with heart while actively promoting cross sales referrals, sales and branch promotions.

        Essential Functions

        • Performs routine sales, service and operational functions for AAA Members including; DMV, cashiering, auto travel, notary and insurance sales support, with expectations for maintaining required standards, policies and procedures.
        • Understands and actively promotes products and services to achieve individual goals in support of meeting organization goals and objectives.
        • Overcomes obstacles that create barriers to Team Member or branch efforts and identifies process improvement opportunities and proposes solutions.
        • Acts as an agent for change while promoting AAA’s guiding principles and core values.

        Knowledge/Skills/Abilities

        • Demonstrates sales and service skills. Able to effectively interact, face-to-face, with new, prospective and existing Members.
        • Accuracy and comfort handling money, making change, balancing cash drawer.
        • Good computer skills, proficient in both reading and basic arithmetic.
        • Good written and verbal communication skills in person and over the phone.
        • Ability to multitask in response to requests, requirements and Member/Team Member expectations. Ability to accept feedback and correct course as necessary.

        Education & Experience / Licenses & Certification

        • High school diploma or GED required.
        • Two years sales or customer service experience.
        • Experience working with sales and service standards and goals.
        • Current & valid Driver's License with clean history may be required.
        • Bonding and fingerprinting may be required.
        • P&C Licensing may be required.

        Work Environment/Physical Requirements

        • Works in a variety of office environments where standing, walking or sitting at a desk, table or computer workstation may be required for extended periods of time.
        • May travel by car, plane or other form of transportation to attend business meetings or conferences.
        • May be required to work in one or more locations in a defined service area. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

        #MEA

        Apply Today

        Licensed Insurance Agent - Must Live In Utah

        Clearfield, Utah

        We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

        AAA NCNU is genuinely concerned about your safety and the health of all of our Team Members.  As a result, should you be offered a position with our Club, you will be required to establish that you have been fully vaccinated against the COVID-19 virus, unless you are able to establish a bona fide exemption from this requirement, or where prohibited by law.

        At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

        Why Work For Us?

        • Training – You’ll attend a thorough, comprehensive, training program
        • Benefits – Medical, Dental, Vision, wellness program and more!
        • 401k Matching – $1 for $1 company match up to 6% of pay
        • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan
        • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
        • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

        Summary

        • Sales Agents serve our Members by selling them the Property & Casualty and Roadside Assistance insurance that meets the Member’s needs.

        Essential Functions

        • Uses sales techniques and product knowledge to identify customer-specific needs to generate new sales to prospective and current Members. Effectively overcomes objections to close the sale.
        • Works to meet or exceed targets assigned by the Sales Agent’s manager.
        • Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.
        • Consistently provides a sales experience that enhances the Member’s affinity to the AAA brand and results in greater Member satisfaction and loyalty.
        • Proactively solicits new insurance sales by handling inbound calls, performing outbound calls, working marketing lists, and cross-selling/up-selling new and existing Members.

        Knowledge/Skills/Abilities

        • Possesses sales skills effectively employed in the tracking, following up on and closing of assigned leads.
        • Knowledge of desktop systems including but not limited to Microsoft Office software applications.

        Education & Experience/Licenses & Certification

        • High school diploma or GED required. Bachelor's degree in relevant field preferred.
        • 1 to 3 years of sales experience required. Insurance industry and/or call center work experience preferred.
        • Ability to acquire the active and unrestricted state issued license(s) required to place property and casualty insurance within thirty (30) calendar days of hire. Active required license(s) in CA, NV and UT preferred.

        #IA

        Apply Today

        Member Insights & Research Lead

        Walnut Creek, California

        We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

        AAA NCNU is genuinely concerned about your safety and the health of all of our Team Members.  As a result, should you be offered a position with our Club, you will be required to establish that you have been fully vaccinated against the COVID-19 virus, unless you are able to establish a bona fide exemption from this requirement, or where prohibited by law.

        At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

        We are passionate about maintaining a diverse and inclusive workplace that reflects the people and culture of the communities we serve, and fostering an environment in which everyone can realize their full potential and grow without barriers. We celebrate our differences as they make us stronger and invigorate our workplace. We believe that each of us enriches our culture by contributing unique perspectives, valuable insights and key strengths. We want each of our Team Members to feel valued, respected and supported. 

        Why Work For Us

        • Benefits – Medical, Dental, Vision, wellness program and more!

        • 401k Matching – $1 for $1 company match up to 6% of pay

        • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan

        • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities

        • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

        **Must Live in the States of California, Utah or Arizona

        Summary

        As one of our Member Insights / Research team members, you'll help to drive the design, execution, analysis, and internal 'read-out' for our primary qualitative and quantitative market research programs/projects, as well as internal Voice-of-Member surveying. Your responsibilities also extend to assessing existing/published secondary research for valuable trend insights and implications.

        Essential Functions

        • Ability to strategically assess and tactically implement primary research projects, working with internal and external resources to conduct such programs, directly handling the interpretation of the data to glean insights and implications, formulating and producing the reports and presentation decks needed to socialize the results and recommendations.

        •  Have experience in conducting quantitative types of research such as product concept tests, ad/campaign evaluation, usage and attitude testing as well as qualitative in-depth interviews, etc.

        • Expertise in all aspects of research design from Research methodology, sample definition to Questionnaire development to Analysis and final report delivery.

        • Extensive understanding of advanced analytical techniques; Conjoint (discrete choice), Multivariate analysis, Cluster analysis, Max-diff and pricing techniques. 

        • Capability to review secondary, third-party published research reports and findings to determine the relevant trends and insights/implications impacting our AAA lines of business.

        • Expert day-to-day management of our research vendor relationships, exceptional day-to-day project management of the assigned workload, and effective internal and external communication and socialization skills

        • A passion for market research that drives you to dig deeper for Member and consumer insights as to what our audiences want (products/services) and, even more importantly, why they desire them.

        Education & Experience/Licenses & Certification Requirements

        • Bachelor's Degree in relevant field (Marketing; Market Research; Business Communications).

        • 3-5 years' direct experience handling Qualitative, Quantitative, and VOC market research and customer insights programs/projects; can be on the client, agency or vendor side.

        Work Environment/Physical Requirements
        Works in an office environment sitting at a desk, table or computer workstation for extended periods of time. 
        May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

                            

        We’ll value your skills and experience. We’re building a performance organization with heart and developing a pipeline of tomorrow’s leaders. Your work will be enhanced with training opportunities, a mentoring program and our Promote-from-within philosophy. We celebrate our diversity and leverage the power of many minds.  

        #CLE_RX 

        #LI-CM1

        Apply Today

        Battery/Light Service Drivers Needed

        Campbell, California

        We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

        AAA NCNU is genuinely concerned about your safety and the health of all of our Team Members.  As a result, should you be offered a position with our Club, you will be required to establish that you have been fully vaccinated against the COVID-19 virus, unless you are able to establish a bona fide exemption from this requirement, or where prohibited by law.

        At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.


         

        Why Work For Us?

        • Great Pay - with the opportunity for increases when performance skill blocks are achieved

        • Training – You’ll attend a thorough, comprehensive, training program

        • Benefits – Medical, Dental, Vision, wellness program and more!

        • 401k Matching – $1 for $1 company match up to 6% of pay

        • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan

        • Paid Time Off- Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities

        • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

        Summary:

        Essential Functions

        • Driving and operating a service vehicle (i.e. flat tire changes, lock-out, fuel delivery services, etc.)

        • On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving

        • Leverages sales skills for offering products and services from AAA to member during service interaction

        • Utilizing on-board computer, radio communications, and mapping systems

        • Completion of daily paperwork (i.e. call-logs, battery invoices, cash receipts, etc.)

        ​Knowledge/Skills/Abilities 

        • Clear and proficient verbal and written communication even under pressure

        • Common knowledge of vehicle components and the common reasons for vehicle failure

        • Demonstrates problem solving and listening skills to evaluate member safety as well as the ability to discern safety issues and respond appropriately

        • Ability to drive a manual/automatic shift vehicle

        Education & Experience/Licenses & Certification

        • Two (2) years of experience in a customer contact role

        • Education and training. I.E.: AAA Compliance Training, RPST,TSAAC, Lock-out, PSP, Battery Service Training

        • Vocational technical automotive training/certification or equivalent experience (preferred)

        • ASE (Automotive Service Excellence) certification(preferred)


         

        Work Environment/Physical Requirements

        Works outdoors at vehicle sites when servicing vehicles. Lifting and carrying tires and parts, weighing up to 50 pounds, several times a day; bending, kneeling and stooping as required for service calls. Works in all weather and all traffic conditions. Vehicle recovery sites may be wet, messy and hazardous.  Service Providers are required to provide a photograph for identification purposes.

        #GAB

        Apply Today

        Marketing Analytics Senior Analyst

        Berkeley, California

        We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

        AAA NCNU is genuinely concerned about your safety and the health of all of our Team Members.  As a result, should you be offered a position with our Club, you will be required to establish that you have been fully vaccinated against the COVID-19 virus, unless you are able to establish a bona fide exemption from this requirement, or where prohibited by law.

        At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work.

        At A3 Labs we come to work to dream, design and define how we will live and move into the future. We exist to harness these forces for the benefit of Members and future generations, humanizing disruptive change for the betterment of the communities we serve. We’re looking for bright, passionate, and collaborative people to join our tight-knit team as we innovate in the spirit of service.   

        Why Work For Us?

        • Impact. Lead the charge in mobility as a service movement and enable people’s lives to improve through the sharing economy. Leverage the best of an established 115 year-old not for profit combined with start-up speed and agility to create real and meaningful impact.

        • Recognition. We offer a competitive total compensation package including base salary, annual performance bonuses, benefits, and 401(k) Company match with additional discretionary contribution potential.

        • Lifestyle. We do honorable work, and we practice our values: humility, integrity, teamwork, and service. You’ll have the security of a larger organization but you’ll move at startup speed.

        Job Summary

        Fully accountable for the strategy and implementation of marketing dashboards and strategic analysis using Marketing Automation and Data Science tools.


        Essential Duties

        • Leverages technical expertise to Identify opportunities for targeting, revenue opportunities and operational efficiencies.
        • Uses data science and machine learning tools to build predictive models for revenues and other KPIs
        • Run deep dive and ad-hoc analyses for product owners on as-needed basis
        • Works closely with product and IT to collaborate on the data quality and pipelines to be able to build automated marketing dashboards and reports
        • Highly proficient in data science and data automation tools tools like Big Query, Tableau, R, Python, SQL.


        Knowledge and Skills

        • Strong analytical skills
        • Strong strategic thinking skills
        • Ability to clearly deliver insights and findings
        • Ability to integrate multiple data sources into a single narrative
        • Strong presentation skills
        • Prior experience using data analysis tools required (SPSS, SAS, etc.)
        • Prior experience using data visualization tools (Tableau, Power BI, etc.)
        • Prior experience using data science / automation tools (BigQuery, R, Python, SQL)


        Education and Experience

        • Bachelors degree (required)
        • MBA or Master’s (preferred)
        • 5+ years experience in an analytics focused role
        • 3+ years experience in marketing or data analytics and automation

        Working Environment

        This is primarily an office job. Physical requirements include standing, sitting, bending and lifting (up to 15 pounds). Approximately 98% of time is spent using a video display terminal.

        #OLG_RX

        #LI-OH1

        Apply Today

        SOX - Senior Auditor

        Walnut Creek, California

        We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

        AAA NCNU is genuinely concerned about your safety and the health of all of our Team Members.  As a result, should you be offered a position with our Club, you will be required to establish that you have been fully vaccinated against the COVID-19 virus, unless you are able to establish a bona fide exemption from this requirement, or where prohibited by law.

        At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.


        Why Work For Us?

        • Benefits – Medical, Dental, Vision, wellness program and more!

        • 401k Matching – $1 for $1 company match up to 6% of pay

        • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan

        • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities

        • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

        In this newly created role, our Sox Internal Auditor will perform internal control audits of the Club's business and financial applications, and procedures in conjunction with Sarbanes-Oxley (SOX) compliance. Responsible for collaborating with various business partners in documenting the process over internal controls over financial reporting.

        Essential Duties

        • Take ownership for executing overall audit programs, including SOX risk assessment, audit planning & scoping.

        • Perform process walkthroughs and maintain up-to-date process documentation and workflows

        • Assists with the identification of risks and controls and the preparation of test scripts.

        • Performs tests of design and tests of operating effectiveness for key controls.

        • Partner with process owners by providing guidance and assistance for controls/ process improvements.

        • Perform SOX testing including key reports and key spreadsheet testing, prepare document request lists, test scripts, and test work papers. Preferred experience with processes such as Revenue, Accounts Receivable, Tax, General Accounting, Expenditures, etc.

        • Identify process/control deficiencies, recommend remediation plan, and monitor remediation progress.

        • Execute quarterly sub-certification process and summarize the results.

        • Assist external auditors with process walkthroughs, independent testing request, and other audit requests.

        • Develop successful liaison and partner with internal and external auditors.

        • Assist Finance and IT business units with process/ internal control related matters

        • Maintain an awareness of the latest audit developments and best practices

        • Assist in providing necessary training to the process owners

        • Assist with periodic management reporting and other ad-hoc projects

        Knowledge and Skills

        • 4-5+ years of related experience in a top public accounting firm and/or publicly-traded company

        • Strong understanding of internal controls, SOX compliance, COSO, and internal auditing standards

        • Internal Audit experience of Technology (software) related industry strongly preferred

        • Strong financial systems background

        • Strong time management and organizational skills to successfully lead multiple assignments and projects simultaneously

        • Strong documentation skills, accuracy, and attention to detail a must

        • Strong verbal and written communication and interpersonal skills

        • Ability to work in a fast-paced and dynamic environment

        • Ability to travel as needed.(<10%)

        Education and Experience

        • Bachelor’s degree in Accounting, Finance, Business or equivalent

        • CPA, CIA, or equivalent certification4-5+ years of related experience in a top public accounting firm and/or publicly-traded company.

        • 3-5 Year of Audit experience

        • CPA / CIA

        #LI-VB1

        #VIC_RX

        Apply Today

        Outside Sales Representative

        Tempe, Arizona

        We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

        AAA NCNU is genuinely concerned about your safety and the health of all of our Team Members.  As a result, should you be offered a position with our Club, you will be required to establish that you have been fully vaccinated against the COVID-19 virus, unless you are able to establish a bona fide exemption from this requirement, or where prohibited by law.

        This position is responsible for creating new commercial accounts and providing existing clients upgrade options. They are also responsible recurring monthly revenues utilizing core integration services through professional consultations with new and existing clients. Increase the number of members using monthly recurring services and system installations to create revenue that supports the overall company revenue goals and objectives.

        Pay Details:

        • Potential for Top Performers in making over $150,000 annually

        • Uncapped Monthly Sales Incentives Total Average earnings over $75k in the first year

        • Starting base salary: $36,400

        Why work for us?

        • Benefits - Medical, Dental, Vision, and more!

        • 401k Matching - $1 for $1 company match up to 6% of pay

        • Paid Time Off - Accrual of 3 weeks PTO and nine holidays annually

        • Career Growth - Move up your career, internal candidates receive top priority

        • Collaborative Environment - We value your contributions in providing exceptional services to our Members

        Responsibilities/Job Duties:

        • Conduct site visits with clients, design, and the project management teams
        • Review client budget requirements and match with lease/purchase options available
        • Review electronic multi system integration to eliminate the need for on-site support
        • Work with design team preparing estimates based on site evaluations Prepare and present system proposals to new and existing clients
        • Give demonstration of current technology to show advantages of obsolete or vacant technology
        • Give system demos utilizing on-line or smart device apps Manage/close company leads through a consultative sales approach
        • Create new business opportunities through new and existing clients
        • Grow and maintain a client base using constant communication strategies
        • Maintain and grow industry knowledge Attend networking events, association events and others trade organized events
        • Keep current on AHJ and other governing municipality requirements to ensure compliance
        • Maintain trackers daily and weekly for client progress and sales status
        • Attend weekly sales meeting other duties as assigned

        Knowledge and Skills:

        • 1-3 years’ experience in a sales representative role
        • Experience in the area of security, fire, access control and video sales is a plus
        • High School Diploma or equivalent GED
        • Strong computer skills in Word, Excel and Outlook
        • Proficient with smart devices
        • Outstanding organizational and time management skills
        • Must be able to commute throughout the valley to client job sites
        • Strong territory awareness, monitor and know what is going on in your region
        • Must be able to provide outstanding customer service
        • Must have strong verbal and written communication skills
        • Must be able to communicate professionally and effectively with external clients and internal stakeholders
        • Manage and plan daily and weekly schedule and workload to deliver on sales goals Must be extremely self-motivated

        #OSC_RX

        Apply Today

        Shuttle Driver / Customer Service

        Phoenix, Arizona

        We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

        AAA NCNU is genuinely concerned about your safety and the health of all of our Team Members.  As a result, should you be offered a position with our Club, you will be required to establish that you have been fully vaccinated against the COVID-19 virus, unless you are able to establish a bona fide exemption from this requirement, or where prohibited by law.

        Why Work With Us:

        • Exceptional benefits within 30 days of hire, with employer contribution to medical/Dental/Vision premiums

        • 401K Matching $1 for $1 up to 6% annually

        • Opportunity for advancement

        • 15 Paid Days off, some Saturdays and no Sunday work hours

        • Clean well equipped shops with high car count

        • Free AAA Membership and numerous employee discounts

         

        Essential Functions

        • Maintain proper levels of member/customer satisfaction.

        • Answer telephones and assist customers with booking appointments and general service questions.

        • Route customers to the proper staff member for more technical questions.

        • Assist with invoicing and processing payments for customers.

        • Assist with entering supplier invoices into the shop management software.

        • Assist the General Manager with physical inventories

        • Assist management with coordinating and holding employee meetings.

        • Assist Service Advisors and General Manager with various administrative duties – filing, mail processing, supply ordering, daily closing, etc.

        • Maintain a clean and safe working environment. Keep the parking area and the interior sales and service area of the facility neat and clean on a daily basis.

         

        Knowledge/Skills/Abilities

        • Good written verbal communication, ability to take direction well

        • Bilingual communication skills (preferred)

        • Basic Mathematical skills

         

        Education, Experience, Licenses/Certification

        • Two (2) years of experience in a customer contact role

        • Must be at least 21 years of age

        Work Environment/Physical Requirements

        • Lifting and carrying parts, weighing up to 25 pounds, possibly several times a day

        • Some exposure to loud noises every day for up to 30 minutes at a time from air tools and auto repair equipment.

        • A percent of time is spent traveling by car to pick up parts and customers

        • Long periods of time on your feet.

        #AUTO

        Apply Today

        Automotive Technician

        San Jose, California

        We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

        AAA NCNU is genuinely concerned about your safety and the health of all of our Team Members.  As a result, should you be offered a position with our Club, you will be required to establish that you have been fully vaccinated against the COVID-19 virus, unless you are able to establish a bona fide exemption from this requirement, or where prohibited by law.

        Come Work With Us!

        • Exceptional benefits within 30 days of hire, with employer contribution to medical/Dental/Vision premiums
        • 401K Matching $1 to $1 up to 6% annually
        • 15 Paid Days off (20 after 1 year) + 9 paid holidays for a great work/life balance, some Saturdays and no Sundays
        • Tuition reimbursement for ASE Certifications
        • Paid Training
        • State of the art equipment
        • Clean well equipped shops with consistent car count
        • A free AAA Membership and numerous employee discounts

        Job Responsibilities:

        • Performs work that is indicated on Approved Repair Orders.
        • Performs only needed and or customer requested services on vehicles. 
        • Performs all repairs according to MAP (Motorist Assurance Program), OEM (Original Equipment Manufacturers) or accepted industry standard procedures
        • Assures all repairs are for the benefit of the member/customer. 
        • Test drives all vehicles when practical for any/all performance or drivability concerns before performing work
          • Exception: when unsafe or vehicle not drivable
          • Retest drives after repairs completed to verify that repair solved defined problems
        • Maintains clean and safe work environment; cleans spills and debris immediately to reduce hazards
        • Maintain company provided equipment and machinery
        • Follows company and industry safety rules and regulations
        • Reports all unsafe conditions to supervisor including but not limited to lifts, overhead doors, and equipment
        • Attends all required training, seeks additional training to maintain and increase effectiveness
        • Keeps up to date on industry trends and repair procedures. 
        • Attends and successfully completes at least 24 hours of continuing auto repair training per year sponsored and/or provided by the club. 
        • Maintains customer vehicles in regard to cleanliness and does not tune or otherwise adjust any controls within the vehicle.
        • Verifies as soon as practicable that parts ordered for the vehicle assigned to them are correct.
        • Performs digital inspection and documents to their full potential. Notates all pertinent information into the shop inspection or management system, attaches all photos or videos to illustrate repairs or needs to the inspection. 
        • Assures all comeback related repairs are prioritized as directed by manager or lead. 
        • Communicates effectively as necessary with manager, service advisors and other technicians to contribute to the overall performance of the location 
        • Responsible for the safety and accuracy of all repairs made and or systems inspected to assure vehicle is as safe or more safe condition as was prior to work commencing
        • Performs other related duties as assigned.
        • Note: May require travel to different locations on an as needed basis

        Knowledge/Skills/Abilities

        • Effective verbal and written communication skills in the language(s) required for the role, as justified for business necessity
        • Effective organization, interpersonal and negotiation skills
        • Ability to work scheduled hours as necessitated by business need
        • Math and computer skills with experience using software applications including word processing, browsers, and email
        • Member service focus
        • Ability to drive vehicles equipped with manual transmission
        • Knowledge of equipment/tool operation and diagnostic/repair procedures
        • Maintains 100% productivity as measured by dividing hours worked by labor hours flagged

        Education & Experience/ Licenses & Certifications

        • High School diploma or equivalent certification (GED)
        • Valid driver license and acceptable driving record
        • At least four  years experience as an automobile technician 
        • ASE Master Tech with L1 certification level or equivalent OEM certifications and fulfills ASE requirement within one year of hire. .
        • Smog Repair and Testing Certification preferred (CA only)

        Work Environment/Physical Requirements

        • Ability to lift and or carry up to 50lbs
        • Standing, bending, kneeling, pushing, reaching, lifting, climbing ladders
        • Exposure to loud noises

        #AUTO

        Apply Today

        Accountant

        Phoenix, Arizona

        We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

        AAA NCNU is genuinely concerned about your safety and the health of all of our Team Members.  As a result, should you be offered a position with our Club, you will be required to establish that you have been fully vaccinated against the COVID-19 virus, unless you are able to establish a bona fide exemption from this requirement, or where prohibited by law.

        At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

        AAA NCNU is genuinely concerned about your safety and the health of all of our Team Members.  As a result, should you be offered a position with our Club, you will be required to establish that you have been fully vaccinated against the COVID-19 virus, unless you are able to establish a bona fide exemption from this requirement, or where prohibited by law.


        Why Work For Us?

        • Benefits – Medical, Dental, Vision, wellness program and more!

        • 401k Matching – $1 for $1 company match up to 6% of pay

        • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan

        • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities

        • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

        Summary: 

        Our Accountant is responsible for accounting functions to include the development and maintenance of accounting systems, general ledger, asset and liability records and other financial transactions, as well as the reporting of financial and statistical data.

        The ideal candidate is an experienced professional with a full understanding of accounting principles and practices and works to develop, implement and/or maintain one or a combination of general accounting systems.

        Essential Functions

        • Uses professional accounting concepts to record, reconcile and balance assets, liabilities and other financial transactions at all levels of complexity; prepares financial reports.

        • Applies company policies and procedures to resolve a variety of issues at all levels of complexity, ensuring internal control objectives are met.

        • Determines appropriate solutions to issues from a wide variety of sources.

        • Evaluates, interprets and summarizes reports and records for managers.

        • Is a resource to management on complex accounting issues and non-routine functions and standards.

        • Under general supervision, provides analytic support for accounting projects at all levels of complexity.

        Knowledge/Skills/Abilities

        • Advanced Excel skills including pivot tables & VLookup

        • Experience with reconciliation process for various types of accounts (cash, AP, AR) preferred

        • Excellent understanding of accounting rules and procedures including the Generally Accepted Accounting Principles (GAAP)

        • Analytical skills and the ability to work independently as well as within a team environment

        Education & Experience / Licenses & Certification

        • Bachelor's degree with emphasis on Business Administration, Finance or Accounting or equivalent experience.

        • 5-7 years previous relevant work experience.

        #LI-VB1

        #VIC_RX

        Apply Today

        Accounting Service Associate

        Phoenix, Arizona

        We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

        AAA NCNU is genuinely concerned about your safety and the health of all of our Team Members.  As a result, should you be offered a position with our Club, you will be required to establish that you have been fully vaccinated against the COVID-19 virus, unless you are able to establish a bona fide exemption from this requirement, or where prohibited by law.

        At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

        Why Work For Us?

        • Great Pay -  with the opportunity for increases when performance skill blocks are achieved

        • Benefits – Medical, Dental, Vision, wellness program and more!

        • 401k Matching – $1 for $1 company match up to 6% of pay

        • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan

        • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities

        • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

        Summary:

        Accounting Services Associates are responsible for a variety of payment related tasks; verifying billing, ensuring compliance with company policies, identifying and correcting questionable entries of moderate complexity.  

        Essential Functions:

        • Identifies items for adjustments, provides data for the verification of internal consistency, completeness and mathematical accuracy of moderately complex account documents; makes adjustments as needed. 
        • Processes corrections and cancellations within system application and ensures proper authorization.
        • Receives, logs and posts financial data to manual and computerized systems.  Ensures revenues/payments are accounted for and posted according to established internal procedures and customer policy.
        • Researches and resolves any issues with discrepancies in payments, follows up on delinquent transactions.
        • Provides information to internal or external contacts on financial activities and records of moderate complexity.
        • Assures documents being processed are included in the appropriate accounting period or batch cycle.
        • Analyzes and audits various accounts of moderate complexity and volume.

        Knowledge/Skills/Abilities:

        • Strong organizational skills to handle multiple priorities, while maintaining attention to detail
        • Knowledge of business, accounting or commercial protocols and procedures
        • Interpersonal skills and ability to interact with others in a professional and diplomatic manner, both verbally and in writing
        • Sound mathematical and analytical skills
        • Understanding of invoicing and the concept of amortization
        • PC skills including knowledge of spreadsheet and word processing applications

        Education & Experience / Licenses & Certification:

        • 1-3 years relevant experience and  training
        • 2-4 years previous relevant work experience
        • High school diploma or GED
        • Associate or Bachelor's degree in related area (preferred)

        Apply Today

        AAA Insurance Sales

        Henderson, Nevada

        We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

        AAA NCNU is genuinely concerned about your safety and the health of all of our Team Members.  As a result, should you be offered a position with our Club, you will be required to establish that you have been fully vaccinated against the COVID-19 virus, unless you are able to establish a bona fide exemption from this requirement, or where prohibited by law.

        At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

         

        Why work for us?

        • Compensation – Starting base $32,000 annually plus generous uncapped commission pay structure with the ability to earn commission on every policy

        • Fast Start Bonus - Up to $10,000 in the first 6 months when performance thresholds are achieved.

        • Licensing Assistance – AAA will reimburse a portion of the costs of licensure

        • No Overhead Costs – W-2 structure with dedication space in a AAA NCNU branch.

        • Benefits – Medical, Dental, Vision, wellness program and more!

        • 401k Matching – $1 for $1 company match up to 6% of pay.

        • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.

        • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

         

        Summary:

        Sales Agents serve our Members by selling Property & Casualty and Roadside Assistance insurance that meets the Member’s needs.

         

        Essential Functions

        • Uses sales techniques and product knowledge to identify customer-specific needs to generate new sales, retain existing insured’s and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.

        • Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Associate’s manager.

        • Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.

        • Consistently provides all Members with a sales and service experience that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.

        • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.

        • Responds to customer inquiries and requests relating to insurance products and membership.

        • Researches and resolves customer service issues. Often assists the insured in initiating the first notice of loss on claims.

         

        Education & Experience/Licenses & Certifications

        • High school diploma or GED required. Bachelor's degree in a relevant field preferred.

        • 2 to 4 years of sales experience preferred.

        • Currently possesses, or has the ability to acquire unrestricted state issued license(s) required to place property and casualty insurance within twenty-one (21) calendar days of start date. Depending on start date,  active property and casualty license(s) may be required.

        Work Environment/Physical Requirements

        Works in an office environment sitting at a desk, table or computer workstation for extended periods of time.  May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

        #LIS

        Apply Today

        Tow Truck Driver

        Las Vegas, Nevada

        We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

        AAA NCNU is genuinely concerned about your safety and the health of all of our Team Members.  As a result, should you be offered a position with our Club, you will be required to establish that you have been fully vaccinated against the COVID-19 virus, unless you are able to establish a bona fide exemption from this requirement, or where prohibited by law.

        Why Work For Us?

        • Great Pay - $17.85 hourly with the potential to make up to an ADDITIONAL $1,300 per month with quality and productivity incentives!

        • Training – You’ll attend a thorough, comprehensive, training program

        • Benefits – Medical, Dental, Vision, wellness program and more!

        • 401k Matching – $1 for $1 company match up to 6% of pay

        • Monthly bonus potential

        • Paid Time Off- Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities

        • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

        Essential Functions

        • Driving and operating a service vehicle (i.e. flat tire changes, lock-out, fuel delivery services, etc.)

        • On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving

        • Leverages sales skills for offering products and services from AAA to member during service interaction

        • Utilizing on-board computer, radio communications, and mapping systems

        • Completion of daily paperwork (i.e. call-logs, battery invoices, cash receipts, etc.)

        ​Knowledge/Skills/Abilities 

        • Clear and proficient verbal and written communication even under pressure

        • Common knowledge of vehicle components and the common reasons for vehicle failure

        • Demonstrates problem solving and listening skills to evaluate member safety as well as the ability to discern safety issues and respond appropriately

        • Ability to drive a manual/automatic shift vehicle

        Education & Experience/Licenses & Certification

        • Two (2) years of experience in a customer contact role

        • Education and training. I.E.: AAA Compliance Training, RPST,TSAAC, Lock-out, PSP, Battery Service Training

        • Vocational technical automotive training/certification or equivalent experience (preferred)

        • ASE (Automotive Service Excellence) certification(preferred)


         

        Work Environment/Physical Requirements

        Works outdoors at vehicle sites when servicing vehicles. Lifting and carrying tires and parts, weighing up to 50 pounds, several times a day; bending, kneeling and stooping as required for service calls. Works in all weather and all traffic conditions. Vehicle recovery sites may be wet, messy and hazardous.  Service Providers are required to provide a photograph for identification purposes.

        Apply Today

        Director, MSC Sales and Service - Insurance

        Phoenix, Arizona

        We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

        AAA NCNU is genuinely concerned about your safety and the health of all of our Team Members.  As a result, should you be offered a position with our Club, you will be required to establish that you have been fully vaccinated against the COVID-19 virus, unless you are able to establish a bona fide exemption from this requirement, or where prohibited by law.

        At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

        We are passionate about maintaining a diverse and inclusive workplace that reflects the people and culture of the communities we serve, and fostering an environment in which everyone can realize their full potential and grow without barriers. We celebrate our differences as they make us stronger and invigorate our workplace. We believe that each of us enriches our culture by contributing unique perspectives, valuable insights and key strengths. We want each of our Team Members to feel valued, respected and supported. 

        Why Work For Us?

        • Benefits – Medical, Dental, Vision, wellness program and more!

        • 401k Matching – $1 for $1 company match up to 6% of pay

        • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan

        • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities

        • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

        Summary

        This position is responsible for managing the overall growth, development, profitability, and member satisfaction of one or more DSU teams.

        Essential Functions

        • Accountable for delivery of revenue and profitability through DSU team(s) P&L management.

        • Responsible for the sale of all AAA products (Membership, P&C Insurance and Travel).

        • Tracks and analyzes all sales metrics to optimize distribution strategy of all lead sources.

        • Forecasts staffing needs and maintains staffing pipeline through active recruiting.

        • Conducts performance evaluation, implements sales actions plans/coaching, and performance management activities for employees.

        • Ensures compliance with AAA policies, procedures, standards and regulations.

        • Provides feedback to assist in competitive positioning of AAA products and services (e.g., products, pricing, distribution approaches).

        Knowledge/Skills/Abilities

        • Strong business acumen skills

        • Strong written and verbal communication skills.

        • Strong problem-solving, quantitative and analytical skills with a proven ability to make data-driven decisions

        • P&L accountability and/or progressively responsible revenue/expense accountability (preferred)

        • In-depth knowledge of Membership, Insurance, Travel, Retail or Financial Services organization(s) (Preferred)

        • Knowledge of AAA products and systems (Preferred)

        Education & Experience / Licenses & Certification

        • 3-5 years Sales and/or service experience

        • 2 + years Supervisory experience in travel, retail sales, insurance or service industry. Comparable experience in a management capacity may also be considered. (Preferred)

        • Property and Casualty License (Preferred)

        • Bachelor’s Degree Preferred

        • High School Diploma or GED

        • Valid Driver's License

        • Bi-lingual communication skills (Preferred)

        • Strong computer skills, including proficiency with MS Office applications (Word, Excel, PowerPoint, Outlook)

        Work Environment/Physical Requirements

        • Entire work time is conducted in an office setting

        • Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

        • Must be able to understand and follow complex instructions

        **Please note that you will be asked to complete a candidate assessment following your application, via email. Your application will not be considered until the assessment has been completed.** 

        AAA…we're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service. We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.  We're community-minded, and celebrate the growth, development, and successes of our diverse Team Members.  Whether you’re just starting your journey or looking to grow your career, we’ll support you every step of the way.

                             

        We’ll value your skills and experience. We’re building a performance organization with heart and developing a pipeline of tomorrow’s leaders. Your work will be enhanced with training opportunities, a mentoring program and our Promote-from-within philosophy. We celebrate our diversity and leverage the power of many minds. 

        #LI-CM1

        #CATH_RX

        Apply Today

        Warehouse Specialist

        Scottsdale, Arizona

        We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

        AAA NCNU is genuinely concerned about your safety and the health of all of our Team Members.  As a result, should you be offered a position with our Club, you will be required to establish that you have been fully vaccinated against the COVID-19 virus, unless you are able to establish a bona fide exemption from this requirement, or where prohibited by law.

        At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

        AAA NCNU is genuinely concerned about your safety and the health of all of our Team Members.  As a result, should you be offered a position with our Club, you will be required to establish that you have been fully vaccinated against the COVID-19 virus, unless you are able to establish a bona fide exemption from this requirement, or where prohibited by law.


        Why Work For Us?

        • Benefits – Medical, Dental, Vision, wellness program and more!
        • 401k Matching – $1 for $1 company match up to 6% of pay
        • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan
        • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
        • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

        Job Summary

        Our Warehouse Specialist position supports Install and Service techs and Advisors/PMs with on time ordering and fulfillment for Job parts request. Supports office ordering and invoicing as needed or requested. Helps maintain warehouse stocking levels, inventory management and general upkeep. Vendor and customer support. Supports staff when warehouse manager is not available


        Essential Duties

        • Reviews Purchasing email inbox for parts request for Service tickets and Install Jobs, with review of Job queue for Install and SAFE orders to best determine method of fulfillment; utilizing warehouse stock or creating and submitting purchase orders for items not in stock or not regularly stocked in the warehouse
        • Pulls items from stock and stages in proper staging area dependent on request/Job schedule, Reviewing job pallets or parts request for items needing to be ordered; working with Advisors, Area Foremen, Coordination staff and researching where to best purchase items from for price and quickest availability
        • Stock and Expense part ordering; checking stock levels of parts needing to be ordered, verifying validity of Min/Max stocking levels, creating and submitting purchase orders, tracking status of fulfillment from vendors. Will Call invoicing and ordering as needed or requested by accounting
        • Performing cycle counts and inventory audits to maintain accuracy of on hand stock and proper stocking levels; reviewing parts to ensure they can be used before their warranty period has passed
        • Processing returns for items from stock that have or are getting ready to expire, items ordered for jobs that were not used, not needed, miss-ordered, damaged or not in proper working condition; working with vendors and techs to ensure proper returns are processed and RMA’s obtained
        • Maintain 5S procedures and upkeep of warehouse; sweeping, general cleaning and assisting with stock location and put away of stock and material ordered for jobs/service tickets
        • Supporting other areas/positions in warehouse as needed; receiving, driving, service, etc…


        Knowledge and Skills

        • Basic computer knowledge and understanding.
        • Will need to pass a forklift certification class and on hand testing .
        • MS office; Excel, Outlook, Word, PowerPoint knowledge 
        • Exceptional customer service skills.
        • Documentation skills
        • Organization
        • Supply Management
        • Verbal and written communication skills
        • Ability to work in a team environment and participate as an active team member
        • Ability to learn at a fast pace
        • Quality Control
        • Exceptional customer service experience
           

        Education and Experience

        • High school Diploma, required
        • 2 -3 years experience warehousing and logistics (or equivalent with inventory management)

        Working Environment

        Physical requirements; standing, sitting, bending and lifting, need to be able to lift and carry 25 pounds (up to 50 pounds), Long periods looking at a computer screen.

        Apply Today

        Director, Product Technology

        Berkeley, California

        We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

        AAA NCNU is genuinely concerned about your safety and the health of all of our Team Members.  As a result, should you be offered a position with our Club, you will be required to establish that you have been fully vaccinated against the COVID-19 virus, unless you are able to establish a bona fide exemption from this requirement, or where prohibited by law.

        At A3 Labs we come to work to dream, design and define how we will live and move into the future. We exist to harness these forces for the benefit of Members and future generations, humanizing disruptive change for the betterment of the communities we serve. We’re looking for bright, passionate, and collaborative people to join our tight-knit team as we innovate in the spirit of service.   

        Why Work For Us?

        • Impact. Lead the charge in mobility as a service movement and enable people’s lives to improve through the sharing economy. Leverage the best of an established 115 year-old not for profit combined with start-up speed and agility to create real and meaningful impact.

        • Recognition. We offer a competitive total compensation package including base salary, annual performance bonuses, benefits, and 401(k) Company match with additional discretionary contribution potential.

        • Lifestyle. We do honorable work, and we practice our values: humility, integrity, teamwork, and service. You’ll have the security of a larger organization but you’ll move at startup speed.

        Summary

        The Director, Product Technology drives the development and execution of the digital product development and technology strategy,  bringing best-in-class products and experiences to our end users. Works with technical vendors and internal teams to drive large scale projects and launches.

        Essential Functions

        • Technical Product expert: Be the technical product expert and understand how our product fulfills consumer needs. Understand the details of the full technology stack, including its limitations and scalability

        • Technical Product development: Serve as technical product leader, working with other teams to understand their needs, build user stories, prioritize development efforts, and deliver new features

        • Vendor relationships: Communicate functionality and design requirements to internal and external stakeholders; own relationships with technology vendors, ensuring ongoing alignment and accountability

        • Data security: Ensure the continued protection of all consumer and enterprise data

        • IT strategy: Establish enterprise technology roadmap, developing IT policies and systems to support the execution of business strategy. Assess build vs. buy opportunities, recommend vendor selection, and negotiate terms. Manage budget and optimize resources.

        Knowledge/Skills/Abilities

        • Technical Product Management: Planning, forecasting, production, or marketing of a product or products at all stages of the product lifecycle

        • Technical Product Development: Skilled in the conceptualization, design, development and marketing of newly created or newly rebranded goods or services

        • Vendor Management: Create and monitor vendor relationships. Negotiating and monitoring the length and substance of contracts. Stay up to date on new technologies. Maintain contact with current vendors and reaching out to new vendors.  Supervise and direct the work of assigned occupational/leased employees

        • Data Security: Ensure the continued protection of all consumer and enterprise data

        • Strategic Planning: Formulates, sets goals, determines actions to achieve the goals, and mobilizes resources to execute the actions

        • Project Management: Develop project schedules, defines project objectives, sets goals and determines measures to track progress

        Education & Experience/Licenses & Certification

        • Bachelor’s degree in computer science or a related field (Required)

        • Advanced degree (Preferred)

        • 6 years of Technical Product Management experience in a related industry (Preferred)

        • 4 years leadership using Agile development methodologies (Preferred)

        • 2+ years of coding experience (Preferred)

        • Experience working with technical vendors and internal teams to drive large scale (Preferred)

        We are passionate about maintaining a diverse and inclusive workplace that reflects the people and culture of the communities we serve, and fostering an environment in which everyone can realize their full potential and grow without barriers. We celebrate our differences as they make us stronger and invigorate our workplace. We believe that each of us enriches our culture by contributing unique perspectives, valuable insights and key strengths. We want each of our Team Members to feel valued, respected and supported.  

        #OLG_RX

        #LI-OH1

        Apply Today

        Home Security Installer

        Gilroy, California

        We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

        AAA NCNU is genuinely concerned about your safety and the health of all of our Team Members.  As a result, should you be offered a position with our Club, you will be required to establish that you have been fully vaccinated against the COVID-19 virus, unless you are able to establish a bona fide exemption from this requirement, or where prohibited by law.

        AAA acquired SAFE Security, the 11th largest smart home security company in the United States, in November 2018 with the vision to become the most trusted smart home security provider in America. With your help, we aspire to provide the same peace of mind at home as we have provided on the roads for the last 100 years. We are looking for our new A3 Smart Home Team Member to start January 2022.

        Why work for us?

        • Job Stability - Career Growth

        • Benefits – Medical, Dental, Vision, and more!

        • 401k Matching – $1 for $1 company match up to 4% of pay

        • Paid Time Off – Accrual of 3 weeks PTO and nine holidays annually

        ESSENTIAL FUNCTIONS:

        • Perform diagnostic evaluation of system issues and perform troubleshooting and repairs on low voltage security and home automation systems including cameras, thermostats, locks and more.

        • Install or upgrade new low voltage security and home automation systems inclusive of cameras, thermostats, door locks and more.

        • Must be flexible with schedule, shift will be Tuesday through Saturday.


        KNOWLEDGE AND SKILLS:

        • Low voltage industry experience

        • Two or more years in a customer service industry role

        • Strong customer service communication and conflict resolution skills

        • Strong written and verbal communication skills

        • Previous experience with both hand and power tools (desired)

        • Some sales experience (desired)



        EDUCATION, KNOWLEDGE, SKILLS, COMPETENCIES, CERTIFICATIONS/LICENSES:

        • High School Diploma or GED equivalent (required)

        • Must qualify for applicable licenses / certificates

        • The ability to use hand tools, laptop, and tablet (required)



        WORKING ENVIRONMENT/ MINIMUM PHYSICAL REQUIREMENTS:
        This position includes primarily field work. Physical requirements include standing, sitting, bending, lifting, and climbing. Lifting will include up to 40 pounds. Extensive use of a personal computer or tablet is required. Use of hand and power tools is required on occasion.

        #CLE_RX

        Apply Today

        Insurance Sales Agent

        Orem, Utah

        We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

        AAA NCNU is genuinely concerned about your safety and the health of all of our Team Members.  As a result, should you be offered a position with our Club, you will be required to establish that you have been fully vaccinated against the COVID-19 virus, unless you are able to establish a bona fide exemption from this requirement, or where prohibited by law.

        At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

         

        Why work for us?

        • Compensation – Generous base ($15.39 hourly base) plus commission pay structure with the ability to earn commission on every policy

        • Fast Start Bonus - Earn upto $10,000 during your first 6 months

        • Licensing Assistance – AAA will reimburse a portion of the costs of licensure

        • No Overhead Costs – W-2 structure with dedication space in a AAA NCNU branch.

        • Benefits – Medical, Dental, Vision, wellness program and more!

        • 401k Matching – $1 for $1 company match up to 6% of pay.

        • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.

        • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

         

        Summary:

        Sales Agents serve our Members by selling Property & Casualty and Roadside Assistance insurance that meets the Member’s needs.

         

        Essential Functions

        • Uses sales techniques and product knowledge to identify customer-specific needs to generate new sales, retain existing insured’s and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.

        • Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Associate’s manager.

        • Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.

        • Consistently provides all Members with a sales and service experience that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.

        • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.

        • Responds to customer inquiries and requests relating to insurance products and membership.

        • Researches and resolves customer service issues. Often assists the insured in initiating the first notice of loss on claims.

        Education & Experience/Licenses & Certification

        • High school diploma or GED required. Bachelor's degree in a relevant field preferred.

        • 2 to 4 years of sales experience preferred.

        • Currently possesses, or has the ability to acquire unrestricted state issued license(s) required to place property and casualty insurance within twenty-one (21) calendar days of start date. Depending on start date,  active property and casualty license(s) may be required.

        Work Environment/Physical Requirements

        Works in an office environment sitting at a desk, table or computer workstation for extended periods of time.  May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

        #IA

        Apply Today

        Commercial Truck Tire Service

        Santa Rosa, California

        We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

        AAA NCNU is genuinely concerned about your safety and the health of all of our Team Members.  As a result, should you be offered a position with our Club, you will be required to establish that you have been fully vaccinated against the COVID-19 virus, unless you are able to establish a bona fide exemption from this requirement, or where prohibited by law.

        This position is responsible for performing tire replacement and tire repair on medium truck commercial vehicles as well as farm and agricultural vehicles.

        Check out the benefits:

        • Exceptional benefits within 30 days of hire, with employer contribution to medical/Dental/Vision premiums
        • 401K Matching $1 to $1 up to 6% annually
        • 15 Paid Days off (20 days after 1 year) + 9 paid holidays, some Saturdays and no Sundays
        • Opportunities for growth
        • Tuition reimbursement for automotive education and ASE Certifications
        • Clean well equipped shops with state of the art equipment and consistent car count
        • A free AAA Membership and numerous employee discounts

        Essential Responsibilities

        • Dismounting, mounting, balancing, and repairs of commercial medium truck tires.
        • Operate all related equipment and tools as trained
        • Perform air check services for customers and commercial accounts as needed.
        • Properly complete all field order paperwork for work performed in the shop or on site in the field
        • Maintain and clean and safe work environment at all times.
        • Proper jacking/lifting of commercial equipment and vehicles for tire service purposes.
        • Note: May require travel to different locations on an as needed basis.
        • Dismounting, mounting, balancing, and repairs of farm and agricultural tires, implement tires, industrial tires, and multi piece wheels.
        • Safely operate a service truck and perform service calls to customer account’s yards or on highway as needed.
        • 24hr emergency service call opportunities available.

        Knowledge/Skills/Abilities

        • Effective at operating independently as well as with a team as the job duties require.
        • Effective verbal and written communication skills in the language(s) required for the role, as justified for business necessity..
        • Ability to work scheduled hours as necessitated by business need.
        • Math and computer skills with experience using software applications including word processing, spreadsheets, browsers, and email
        • Member service focus.
        • Commercial Tire Service Background a plus.
        • Knowledge of equipment/tool operation in commercial truck tire industry.

        Education & Experience/ Licenses & Certifications

        • High School diploma or equivalent certification (GED)
        • Must be 21 years of age
        • Valid driver license and acceptable driving record
        • 4 to 6 years experience in commercial tire service
        • TIA Level 200 Certification in Commercial Tire Service

        Work Environment/Physical Requirements

        • Ability to lift and or carry up to 50lbs
        • Standing, bending, kneeling, pushing, reaching, lifting, climbing ladders
        • Exposure to loud noises

        #MCC_RX

        Apply Today

        Home Service Technician

        Sacramento, California

        We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

        AAA NCNU is genuinely concerned about your safety and the health of all of our Team Members.  As a result, should you be offered a position with our Club, you will be required to establish that you have been fully vaccinated against the COVID-19 virus, unless you are able to establish a bona fide exemption from this requirement, or where prohibited by law.

        At A3 Labs we come to work to dream, design and define how we will live and move into the future. We exist to harness these forces for the benefit of Members and future generations, humanizing disruptive change for the betterment of the communities we serve. We’re looking for bright, passionate, and collaborative people to join our tight-knit team as we innovate in the spirit of service.   

        Why Work For Us?

        • Impact. Lead the charge in mobility as a service movement and enable people’s lives to improve through the sharing economy. Leverage the best of an established 115 year-old not for profit combined with start-up speed and agility to create real and meaningful impact.

        • Recognition. We offer a competitive total compensation package including base salary, annual performance bonuses, benefits, and 401(k) Company match with additional discretionary contribution potential.

        • Lifestyle. We do honorable work, and we practice our values: humility, integrity, teamwork, and service. You’ll have the security of a larger organization but you’ll move at startup speed.

        Summary

        As the Home Services Associate II and a member of the House Manager team, you are responsible for supporting the daily operations and member interaction. You are both our voice and the face of House Manager to our member base. Our people-centric management team will support you with scheduling, training, and ensuring you have all the equipment you need to be successful. You will also be supporting your other team members with work orders, home assessments and other items that may be your specialty and not theirs. Our goal is to have you grow with us and help hone your trade skills to become an expert in your area, for yourself and the members we serve. We are expecting you to use sound business judgment to resolve service, operational, and technology issues with a great team behind you for support.
         

        Essential Functions

        • Complete work orders as assigned

        • You will manage your time at a given job site and be given a schedule to work towards completing based on member demand

        • Complete, provide, and educate our members on our Home Health Preventative Maintenance Reports that drive future work to our team and help our members understand their homes better

        • You will be asked infrequently to Quality Check/Assess (QC or QA) the work of contractors that complete work that you specialize in and notify your leadership team should rework be needed

        • You will provide pricing recommendations on permitted work orders that may require the use of outside contractor support or to build out a pricing structure

        • You will learn and grow your skill base in your specific trade specialty, as well as, learn the basics of other trade areas to build out your core skills to complete work across the trades

        • You will also learn and apply necessary steps that are needed to complete larger jobs (remodels, renovations, large installations, etc.) and support team members in completing these tasks

        • Understand and enforce OSHA standard safety and cleanliness

        • Basic understanding of the financial impacts of labor and materials on a job

        Knowledge/Skills/Abilities

        • Strong oral and written communication

        • Understand the basic requirements of collecting information via photos and measurements

        • Basic understanding of skills which include:

        • Electrical (GFCI installation)

        • Appliance trouble shooting and basic repair

        • Basic understanding of plumbing and repair

        • Ability to replace toilets

        • Ability to replace ceiling fans, lights, etc. (basic electric work)

        • Ability to caulk properly

        • Landscaping

        • Intermediate knowledge of your specific trade skill and the ability to complete basic jobs within that skillset

        • Understand and enforce job site safety and cleanliness

        • Advanced understanding and safety related to the use of power tools

        • Collaborative and team oriented individual

        Education & Experience/Licenses & Certification

        • High school diploma or equivalent required

        • 2-4 years of experience in a specialized trade

        • Valid Driver’s license

        • Basic understanding of other trade skill areas (electrical, plumbing, carpentry, etc.)

        • Ability to learn and use a scheduling software

        • Ability to learn and use an online ordering system

        • 2-4 verifiable years within classified trade

        Work Environment/Physical Requirements

        • Lifting and carrying various parts, weighing up to 30-50 pounds, several times a day

        • Bending, kneeling, reaching and stooping as required for service calls

        #OLG_RX

        Apply Today

        Customer Service Representative, Team Lead

        Tempe, Arizona

        We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

        AAA NCNU is genuinely concerned about your safety and the health of all of our Team Members.  As a result, should you be offered a position with our Club, you will be required to establish that you have been fully vaccinated against the COVID-19 virus, unless you are able to establish a bona fide exemption from this requirement, or where prohibited by law.

        WHY WORK FOR US?

        Excellent Pay - ​$20.00 per hour

        Career Growth - We offer a leadership development program preparing you for a leadership role within 12 months.

        Training – You’ll attend a thorough, comprehensive 2 week training program

        Benefits – Medical, Dental, Vision, wellness program and more!

        Retirement - 401k Matching up to 4%

        Paid Time Off – Ten hours per month, nine holidays annually

        Essential Functions:
        · Provides daily direction and communication to Team Members to ensure Member inquiries and concerns are resolved in a timely, efficient and knowledgeable manner
        · With Learning & Development team, create training material and trains and coaches Team Members
        · Meets with Team Members on a regular basis to provide performance feedback
        · Supervises departmental work activities and ensures scheduling adherence to achieve business objectives
        · Responsible for goal setting, on-going performance feedback and evaluation and documentation of performance for team
        · Monitors, audits and reports daily team and individual performance statistics and provides efficiency improvement recommendations to management
        · Assists in the development, updating and implementation of disciplined operating practices
        · Participates in the recruitment process of potential Team Members including but not limited to screening applicants, interviewing, and employment decision
        · Ensures team is in compliance with policies, procedures, standards and regulations. Keeps management informed of issues
        · Assists in managing department expenses (e.g. overtime, rewards & recognition, travel, meal, office supplies)
        · Manages Member Escalations
        · Responds to Member emails and phone calls
        · Maintains knowledge of smart home industry and serves as subject matter expert
        · Monitors and clears phone queues
        · Coordinates work tickets with Field Service Technicians
        · Performs other related duties as assigned

        Knowledge/Skills/Abilities:
        · Leadership capability of direct and non-direct reports
        · Mobile Application Usability Expert
        · Strong written and verbal communication
        · Strong computer skills, including proficiency with MS Office applications (Word, Excel, PowerPoint)
        · Bilingual communication skills (Preferred)
        · In-depth knowledge of Sharing Economy (Preferred)
        · Operations management experience (Preferred)
        · Knowledge of AAA products and systems (Preferred)

        Education & Experience / Licenses & Certification
        · Customer/Member service experience
        · Supervisory experience in service industry. Comparable experience in a team lead capacity may also be considered. (Preferred)
        · Bachelor’s Degree Preferred
        · High School Diploma or GED required
        · Valid Driver's License Work Environment/Physical Requirements
        · Entire work time is conducted in an office setting

        Apply Today

        Manager, Branch

        Billings, Montana

        We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

        AAA NCNU is genuinely concerned about your safety and the health of all of our Team Members.  As a result, should you be offered a position with our Club, you will be required to establish that you have been fully vaccinated against the COVID-19 virus, unless you are able to establish a bona fide exemption from this requirement, or where prohibited by law.

        At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

        We are passionate about maintaining a diverse and inclusive workplace that reflects the people and culture of the communities we serve, and fostering an environment in which everyone can realize their full potential and grow without barriers. We celebrate our differences as they make us stronger and invigorate our workplace. We believe that each of us enriches our culture by contributing unique perspectives, valuable insights and key strengths. We want each of our Team Members to feel valued, respected and supported. 

        AAA NCNU is genuinely concerned about your safety and the health of all of our Team Members.  As a result, should you be offered a position with our Club, you will be required to establish that you have been fully vaccinated against the COVID-19 virus, unless you are able to establish a bona fide exemption from this requirement, or where prohibited by law.

        Why Work For Us?

        • Benefits – Medical, Dental, Vision, wellness program and more!

        • 401k Matching – $1 for $1 company match up to 6% of pay

        • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan

        • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities

        • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

        Summary

        At AAA our branches are where we make good on our promises to our Members & Team Members.  A successful Member Experience Branch Manager has a  highly developed understanding of how to utilize all branch resources to deliver Legendary Member experiences, fosters a team culture of performance excellence with heart, and is operationally disciplined around company processes and controllable expenses.

        This position is responsible for supervising all operational and sales functions of a  branch. A Manager’s responsibilities include supervising branch operations, the developing and execution of sales and marketing strategy, driving results to meet all branch objectives, and champions individual  Team Member engagement and development. Final success is defined as exceeding our Member's  expectations, growing our business with a forward thinking strategy, and growing our people.

        Essential Functions

        • Champions and exhibits our guiding principles and core values of AAA

        • Recruiting, training, onboarding and development of branch Team Members

        • Individual goal setting, Team performance feedback,  evaluation and performance documentation.

        • Ensures each Team Member has an individual development plan and provides mentorship supporting their growth objectives

        • Champion of Team Member engagement ensuring all Team Members understand how their work is connected and important to corporate strategy

        • Supports building a performance organization with heart through efficient performance management, setting clear performance and career development expectations, and acting on  tough performance issues early with managerial courage.

        • Drive for results to achieve all branch objectives

        • Develops and executes against a business plan managing strategies that supports branch growth

        • Analyzes branch reports, and internal performance statistics to accurately forecast results.

        • Champion of  Community Impact developing a network of relationships within community and leading branch participation

        • Provides feedback to assist in overall process improvement, competitive positioning, and regional strategy

        • Ensures compliance with AAA policies, procedures, standards and regulations

        • Steward of all branch resources and expense budget compliance

        Knowledge/Skills Abilities

        • Demonstrated track record of successful business decision making, planning, and problem solving

        • Highly developed leadership skills, quantitative and analytical skills with a proven ability to make data-driven decisions

        • Ability to work cross-functionally across many business units and functions

        • Ability to write and execute business and financial plans

        • Excellent planning and project management skills

        • Strong change management skills and the ability to operate in an environment of ambiguity

        • Broad knowledge of Property & Casualty insurance, membership sales and service,  and branch operations including industry trends, key drivers of business revenue

        • Outstanding sales and Member service skills and the ability to transfer these skills to others

        • Strong computer skills, including proficiency with the Google Apps Suite  (Sheets, Docs, Drive, Slides)

        Education & Experience / Licenses & Certification

        • Bachelor Degree in related field

        • Valid Driver's License 

        • P&C License ( Preferred )• Insurance industry knowledge  helpful but not required 

        • 2-3 yrs. Management experience

        Work Environment/Physical Requirements

        Works in an office environment where standing and walking or sitting at a desk, table or computer workstation for extended periods of time. May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

        AAA…we're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service. We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.  We're community-minded, and celebrate the growth, development, and successes of our diverse Team Members.  Whether you’re just starting your journey or looking to grow your career, we’ll support you every step of the way.

                             

        We’ll value your skills and experience. We’re building a performance organization with heart and developing a pipeline of tomorrow’s leaders. Your work will be enhanced with training opportunities, a mentoring program and our Promote-from-within philosophy. We celebrate our diversity and leverage the power of many minds. 

        #LI-CM1

        #CATH_RX

        Apply Today

        Bilingual Member Experience Associate (Sales)

        Madera, California

        We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

        AAA NCNU is genuinely concerned about your safety and the health of all of our Team Members.  As a result, should you be offered a position with our Club, you will be required to establish that you have been fully vaccinated against the COVID-19 virus, unless you are able to establish a bona fide exemption from this requirement, or where prohibited by law.

        We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

        AAA NCNU is genuinely concerned about your safety and the health of all of our Team Members.  As a result, should you be offered a position with our Club, you will be required to establish that you have been fully vaccinated against the COVID-19 virus, unless you are able to establish a bona fide exemption from this requirement, or where prohibited by law.

        At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

        Why Work For Us?

        • Great Pay – Paid training and competitive hourly base + incentives.

        • Benefits – Medical, Dental, Vision, wellness program and more!

        • 401k Matching – $1 for $1 company match up to 6% of pay.

        • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.

        • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

        Summary:

        The Member Experience Associate acts in a service and sales capacity, responsible for providing caring, outstanding Member service with heart while actively promoting cross sales referrals, sales and branch promotions.

        This Team Member is responsible for AAA Smart Home sales and DMV/cashiering transactions.

        Essential Functions

        • Performs routine sales, service and operational functions for AAA Members including; DMV, cashiering, auto travel, notary and insurance sales support, with expectations for maintaining required standards, policies and procedures.

        • Understands and actively promotes products and services to achieve individual goals in support of meeting organization goals and objectives.

        • Overcomes obstacles that create barriers to Team Member or branch efforts and identifies process improvement opportunities and proposes solutions.

        • Acts as an agent for change while promoting AAA’s guiding principles and core values.

        Knowledge/Skills/Abilities

        • Demonstrates sales and service skills. Able to effectively interact, face-to-face, with new, prospective and existing Members.

        • Accuracy and comfort handling money, making change, balancing cash drawer.

        • Good computer skills, proficient in both reading and basic arithmetic.

        • Good written and verbal communication skills in person and over the phone.

        • Ability to multitask in response to requests, requirements and Member/Team Member expectations. Ability to accept feedback and correct course as necessary.

        Education & Experience / Licenses & Certification

        • High school diploma or GED required

        • 1-2 years of work experience with a preference for sales or customer service focused positions including work in sales, insurance, retail, service industry, call centers, or fast paced office environments.  

        • Experience working with sales and service standards and goals (preferred).

        • Current & valid Driver's License with clean history may be required

        • Bonding and fingerprinting may be required

        • P&C Licensing may also be required

        • Bilingual Spanish required

        Work Environment/Physical Requirements

        • Works in a variety of office environments where standing, walking or sitting at a desk, table or computer workstation may be required for extended periods of time.

        • May travel by car, plane or other form of transportation to attend business meetings or conferences.

        • May be required to work in one or more locations in a defined service area. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

        Apply Today

        Automotive Technician - $2,500 Sign On Bonus

        Tucson, Arizona

        We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

        AAA NCNU is genuinely concerned about your safety and the health of all of our Team Members.  As a result, should you be offered a position with our Club, you will be required to establish that you have been fully vaccinated against the COVID-19 virus, unless you are able to establish a bona fide exemption from this requirement, or where prohibited by law.

        Why Work With Us:

        • Sign On Bonus $2,500*

        • * Sign On Bonus applies to Certified Master Repair Technicians

        • Great Pay – $40K to $130K DOE

        • Exceptional benefits - eligibility within 30 days of hire with employer contribution to Medical/Dental/Vision premiums

        • 401K Matching $1 to $1 up to 6% annually

        • 15 Paid Days off (20 after 1 year) + 9 paid holidays for a great work/life balance, some Saturdays and no Sunday work

        • Tuition reimbursement for ASE Certifications

        • Paid Training

        • State of the art equipment

        • Clean well equipped shops with consistent car count

        • A free AAA Membership and numerous employee discounts

        Job Responsibilities:

        • Performs work that is indicated on Approved Repair Orders.

        • Performs only needed and or customer requested services on vehicles. 

        • Performs all repairs according to MAP (Motorist Assurance Program), OEM (Original Equipment Manufacturers) or accepted industry standard procedures

        • Assures all repairs are for the benefit of the member/customer. 

        • Test drives all vehicles when practical for any/all performance or drivability concerns before performing work

          • Exception: when unsafe or vehicle not drivable

          • Retest drives after repairs completed to verify that repair solved defined problems

        • Maintains clean and safe work environment; cleans spills and debris immediately to reduce hazards

        • Maintain company provided equipment and machinery

        • Follows company and industry safety rules and regulations

        • Reports all unsafe conditions to supervisor including but not limited to lifts, overhead doors, and equipment

        • Attends all required training, seeks additional training to maintain and increase effectiveness

        • Keeps up to date on industry trends and repair procedures. 

        • Attends and successfully completes at least 24 hours of continuing auto repair training per year sponsored and/or provided by the club. 

        • Maintains customer vehicles in regard to cleanliness and does not tune or otherwise adjust any controls within the vehicle.

        • Verifies as soon as practicable that parts ordered for the vehicle assigned to them are correct.

        • Performs digital inspection and documents to their full potential. Notates all pertinent information into the shop inspection or management system, attaches all photos or videos to illustrate repairs or needs to the inspection. 

        • Assures all comeback related repairs are prioritized as directed by manager or lead. 

        • Communicates effectively as necessary with manager, service advisors and other technicians to contribute to the overall performance of the location 

        • Responsible for the safety and accuracy of all repairs made and or systems inspected to assure vehicle is as safe or more safe condition as was prior to work commencing

        • Performs other related duties as assigned.

        • Note: May require travel to different locations on an as needed basis

        Knowledge/Skills/Abilities

        • Effective verbal and written communication skills in the language(s) required for the role, as justified for business necessity

        • Effective organization, interpersonal and negotiation skills

        • Ability to work scheduled hours as necessitated by business need

        • Math and computer skills with experience using software applications including word processing, browsers, and email

        • Member service focus

        • Ability to drive vehicles equipped with manual transmission

        • Knowledge of equipment/tool operation and diagnostic/repair procedures

        • Maintains 100% productivity as measured by dividing hours worked by labor hours flagged

        Education, Experience / Licenses & Certifications

        • High School diploma or equivalent certification (GED)

        • Valid driver license and acceptable driving record

        • Minimum of four years experience as an automotive technician (preferred)

        • Smog Repair and Testing Certification preferred (CA only)

        Work Environment/Physical Requirements

        • Ability to lift and or carry up to 50lbs

        • Standing, bending, kneeling, pushing, reaching, lifting, climbing ladders

        • Exposure to loud noises

        #AUTO

        #JM_RX

        Apply Today

        Smart Home Team Lead Mobile Security

        Tempe, Arizona

        We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

        AAA NCNU is genuinely concerned about your safety and the health of all of our Team Members.  As a result, should you be offered a position with our Club, you will be required to establish that you have been fully vaccinated against the COVID-19 virus, unless you are able to establish a bona fide exemption from this requirement, or where prohibited by law.

        The Mobile Security Team Lead provides supervision and guidance to the Mobile Security Officers. They provide exceptional customer service to the residents and Patrol clients that are under contract with AAA Smart Home Security.  

        Essential Duties:

        • Provide excellent customer service to the Mobile Security Officers, residents and Patrol clients at all times
        • Supervise the Mobile Security Officers on the assigned shift and assist other Mobile Security Team Leaders when necessary
        • Assist the Sr. Mobile Patrol Officer with training new Mobile Security Officers when necessary
        • Point of contact for Mobile Security Officers when they have questions on process or procedure
        • Assist when Mobile Security Officers need guidance on the day to day duties of the job
        • Follow “Post Orders” and ensure Mobile Security Officers follow those orders
        • Interact with and assist clients, tenants, merchants and vendors  as needed based on site specific needs of the property.
        • Interact with police, fire and first responders as relates to emergency activities in the community and respond to emergencies in accordance with Post Orders
        • Document performance issues and communicate to the Security Manager.  
        • Schedule and shift planning for assigned location(s); 
        • Proper and timely completion of Incident Reports
        • Proper and timely completion of all other forms associated with patrol
        • Prepare and submit necessary information/data for monthly reports
        • Other duties as assigned

        Knowledge/Skills/Abilities

        • 2 years of uniformed patrol security experience is required
        • Security Supervisory experience is preferred
        • Strong written and verbal communication skills
        • Desire to help customers and provide exceptional customer service with every interaction
        • Effective listening skills with the ability to respond professionally and empathetically
        • Strong attention to detail and ability to multitask
        • Must have the ability to safely operate a motor vehicle
        • Intermediate computer skills

        Education & Experience / Licenses & Certification

        • High school diploma or equivalent GED
        • Must be at least 21 years old  
        • Must obtain and maintain an Arizona Security Card Certification (Guard Card)  
        • Must have a valid Arizona Drivers License and satisfactory 39 month driving record
        • Must be able to work overtime as needed
           

         Working Conditions

        • Must be able to lift and or move up to 50 pounds.  Required to sit or stand for extended periods of time and must be able to walk, climb, balance, stoop, kneel, crouch, and crawl.  Must be able to work and drive in severe weather conditions. Ability to drive for two (2) or more hours uninterrupted; Ability to enter/exit the patrol vehicle safely numerous times during a scheduled work shift; Ability to stand for two (2) or more hours uninterrupted; 
        Apply Today

        Automotive Repair Technician - $2,500 Sign On Bonus

        Chandler, Arizona

        We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

        AAA NCNU is genuinely concerned about your safety and the health of all of our Team Members.  As a result, should you be offered a position with our Club, you will be required to establish that you have been fully vaccinated against the COVID-19 virus, unless you are able to establish a bona fide exemption from this requirement, or where prohibited by law.

        Why Work With Us:

        • Sign On Bonus $2,500*

        • * Sign On Bonus applies to Certified Master Repair Technicians

        • Great Pay – $40K to $130K DOE

        • Exceptional benefits - eligibility within 30 days of hire with employer contribution to Medical/Dental/Vision premiums

        • 401K Matching $1 to $1 up to 6% annually

        • 15 Paid Days off (20 after 1 year) + 9 paid holidays for a great work/life balance, some Saturdays and no Sunday work

        • Tuition reimbursement for ASE Certifications

        • Paid Training

        • State of the art equipment

        • Clean well equipped shops with consistent car count

        • A free AAA Membership and numerous employee discounts

        Job Responsibilities:

        • Performs work that is indicated on Approved Repair Orders.

        • Performs only needed and or customer requested services on vehicles. 

        • Performs all repairs according to MAP (Motorist Assurance Program), OEM (Original Equipment Manufacturers) or accepted industry standard procedures

        • Assures all repairs are for the benefit of the member/customer. 

        • Test drives all vehicles when practical for any/all performance or drivability concerns before performing work

          • Exception: when unsafe or vehicle not drivable

          • Retest drives after repairs completed to verify that repair solved defined problems

        • Maintains clean and safe work environment; cleans spills and debris immediately to reduce hazards

        • Maintain company provided equipment and machinery

        • Follows company and industry safety rules and regulations

        • Reports all unsafe conditions to supervisor including but not limited to lifts, overhead doors, and equipment

        • Attends all required training, seeks additional training to maintain and increase effectiveness

        • Keeps up to date on industry trends and repair procedures. 

        • Attends and successfully completes at least 24 hours of continuing auto repair training per year sponsored and/or provided by the club. 

        • Maintains customer vehicles in regard to cleanliness and does not tune or otherwise adjust any controls within the vehicle.

        • Verifies as soon as practicable that parts ordered for the vehicle assigned to them are correct.

        • Performs digital inspection and documents to their full potential. Notates all pertinent information into the shop inspection or management system, attaches all photos or videos to illustrate repairs or needs to the inspection. 

        • Assures all comeback related repairs are prioritized as directed by manager or lead. 

        • Communicates effectively as necessary with manager, service advisors and other technicians to contribute to the overall performance of the location 

        • Responsible for the safety and accuracy of all repairs made and or systems inspected to assure vehicle is as safe or more safe condition as was prior to work commencing

        • Performs other related duties as assigned.

        • Note: May require travel to different locations on an as needed basis

        Knowledge/Skills/Abilities

        • Effective verbal and written communication skills in the language(s) required for the role, as justified for business necessity

        • Effective organization, interpersonal and negotiation skills

        • Ability to work scheduled hours as necessitated by business need

        • Math and computer skills with experience using software applications including word processing, browsers, and email

        • Member service focus

        • Ability to drive vehicles equipped with manual transmission

        • Knowledge of equipment/tool operation and diagnostic/repair procedures

        • Maintains 100% productivity as measured by dividing hours worked by labor hours flagged

        Education, Experience / Licenses & Certifications

        • High School diploma or equivalent certification (GED)

        • Valid driver license and acceptable driving record

        • Minimum of four years experience as an automotive technician (preferred) 

        • Smog Repair and Testing Certification preferred (CA only)

        Work Environment/Physical Requirements

        • Ability to lift and or carry up to 50lbs

        • Standing, bending, kneeling, pushing, reaching, lifting, climbing ladders

        • Exposure to loud noises

        #AUTO

        Apply Today

        Automotive Repair Technician - $2,500 Sign on Bonus

        Tempe, Arizona

        We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

        AAA NCNU is genuinely concerned about your safety and the health of all of our Team Members.  As a result, should you be offered a position with our Club, you will be required to establish that you have been fully vaccinated against the COVID-19 virus, unless you are able to establish a bona fide exemption from this requirement, or where prohibited by law.

        New Tempe Location Opening Soon!

        Why Work With Us:

        • Sign On Bonus $2,500*

        • * Sign On Bonus applies to Certified Master Repair Technicians

        • Great Pay – $40K to $130K DOE

        • Exceptional benefits - eligibility within 30 days of hire with employer contribution to Medical/Dental/Vision premiums

        • 401K Matching $1 to $1 up to 6% annually

        • 15 Paid Days off (20 after 1 year) + 9 paid holidays for a great work/life balance, some Saturdays and no Sunday work

        • Tuition reimbursement for ASE Certifications

        • Paid Training

        • State of the art equipment

        • Clean well equipped shops with consistent car count

        • A free AAA Membership and numerous employee discounts

        Job Responsibilities:

        • Performs work that is indicated on Approved Repair Orders.

        • Performs only needed and or customer requested services on vehicles. 

        • Performs all repairs according to MAP (Motorist Assurance Program), OEM (Original Equipment Manufacturers) or accepted industry standard procedures

        • Assures all repairs are for the benefit of the member/customer. 

        • Test drives all vehicles when practical for any/all performance or drivability concerns before performing work

          • Exception: when unsafe or vehicle not drivable

          • Retest drives after repairs completed to verify that repair solved defined problems

        • Maintains clean and safe work environment; cleans spills and debris immediately to reduce hazards

        • Maintain company provided equipment and machinery

        • Follows company and industry safety rules and regulations

        • Reports all unsafe conditions to supervisor including but not limited to lifts, overhead doors, and equipment

        • Attends all required training, seeks additional training to maintain and increase effectiveness

        • Keeps up to date on industry trends and repair procedures. 

        • Attends and successfully completes at least 24 hours of continuing auto repair training per year sponsored and/or provided by the club. 

        • Maintains customer vehicles in regard to cleanliness and does not tune or otherwise adjust any controls within the vehicle.

        • Verifies as soon as practicable that parts ordered for the vehicle assigned to them are correct.

        • Performs digital inspection and documents to their full potential. Notates all pertinent information into the shop inspection or management system, attaches all photos or videos to illustrate repairs or needs to the inspection. 

        • Assures all comeback related repairs are prioritized as directed by manager or lead. 

        • Communicates effectively as necessary with manager, service advisors and other technicians to contribute to the overall performance of the location 

        • Responsible for the safety and accuracy of all repairs made and or systems inspected to assure vehicle is as safe or more safe condition as was prior to work commencing

        • Performs other related duties as assigned.

        • Note: May require travel to different locations on an as needed basis

        Knowledge/Skills/Abilities

        • Effective verbal and written communication skills in the language(s) required for the role, as justified for business necessity

        • Effective organization, interpersonal and negotiation skills

        • Ability to work scheduled hours as necessitated by business need

        • Math and computer skills with experience using software applications including word processing, browsers, and email

        • Member service focus

        • Ability to drive vehicles equipped with manual transmission

        • Knowledge of equipment/tool operation and diagnostic/repair procedures

        • Maintains 100% productivity as measured by dividing hours worked by labor hours flagged

        Education, Experience / Licenses & Certifications

        • High School diploma or equivalent certification (GED)

        • Valid driver license and acceptable driving record

        • Minimum of four years experience as an automotive technician (preferred)

        • Smog Repair and Testing Certification preferred (CA only)

        Work Environment/Physical Requirements

        • Ability to lift and or carry up to 50lbs

        • Standing, bending, kneeling, pushing, reaching, lifting, climbing ladders

        • Exposure to loud noises

        #AUTO

        #MCC_RX

        Apply Today

        Technical Program Manager - Mobility Innovation

        Berkeley, California

        We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

        AAA NCNU is genuinely concerned about your safety and the health of all of our Team Members.  As a result, should you be offered a position with our Club, you will be required to establish that you have been fully vaccinated against the COVID-19 virus, unless you are able to establish a bona fide exemption from this requirement, or where prohibited by law.

        At A3 Labs we come to work to dream, design and define how we will live and move into the future. We exist to harness these forces for the benefit of Members and future generations, humanizing disruptive change for the betterment of the communities we serve. We’re looking for bright, passionate, and collaborative people to join our tight-knit team as we innovate in the spirit of service.   

        Why Work For Us?

        Impact. Lead the charge in mobility as a service movement and enable people’s lives to improve through the sharing economy. Leverage the best of an established 115 year-old not for profit combined with start-up speed and agility to create real and meaningful impact.

        Recognition. We offer a competitive total compensation package including base salary, annual performance bonuses, benefits, and 401(k) Company match with additional discretionary contribution potential.

        Lifestyle. We do honorable work, and we practice our values: humility, integrity, teamwork, and service. You’ll have the security of a larger organization but you’ll move at startup speed.

        ESSENTIAL FUNCTIONS

        • Collaborate with other members of the team on business development for testing engagements.
        • Help plan, coordinate and execute structured tests with partners.
        • Develop appropriate means to conduct tests.
        • Develop scenarios, objects and environments that mimic real world scenarios as closely as possible.
        • Maintain strong attention to detail, with an emphasis on safe, effective and efficient testing.
        • Provide feedback and quantitative/qualitative analysis on test findings and outcomes to engineers.
        • Ability to troubleshoot testing issues from the field
        • Serve as primary point of contact with project managers from grant partners, working closely with them on project budgets, requisition submissions, and provides project troubleshooting and resolution
        • Coordinates day to day functions of grants management
        • Manages the budget preparation, monitoring and evaluation, budget revisions and obtaining contract extensions to fulfill grant obligations
        • Tracks all grant projects through the entire grant life cycle from notice of award through close-out

        KNOWLEDGE AND SKILLS

        • Extensive experience in testing emerging technologies
        • Extensive experience in documenting test plans and authoring reports
        • Extensive experience in using high-precision instruments to capture vehicle dynamics.
        • Ability to develop and perform structured scenario testing.
        • Solid project management skills

        EDUCATION, KNOWLEDGE, SKILLS, COMPETENCIES, CERTIFICATIONS/LICENSES

        • Bachelor's Degree in engineering (Required)
        • Advanced Degree (Preferred)
        • 10 years related work experience (Preferred)
        • 1+ years of Autonomous Vehicle testing experience
        • Working familiarity with NHTSA and Euro NCAP standards
        • Working familiarity with ISO, SAE and IEEE automotive standards

        #OLG_RX

        #LI-OH1

        Apply Today

        Senior Branch Director

        Hayward, California

        We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

        AAA NCNU is genuinely concerned about your safety and the health of all of our Team Members.  As a result, should you be offered a position with our Club, you will be required to establish that you have been fully vaccinated against the COVID-19 virus, unless you are able to establish a bona fide exemption from this requirement, or where prohibited by law.

        At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

        We are passionate about maintaining a diverse and inclusive workplace that reflects the people and culture of the communities we serve, and fostering an environment in which everyone can realize their full potential and grow without barriers. We celebrate our differences as they make us stronger and invigorate our workplace. We believe that each of us enriches our culture by contributing unique perspectives, valuable insights and key strengths. We want each of our Team Members to feel valued, respected and supported. 

        Why Work For Us?

        • Benefits – Medical, Dental, Vision, wellness program and more!

        • 401k Matching – $1 for $1 company match up to 6% of pay

        • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan

        • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities

        • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

        Summary

         A successful Member Experience Branch Director has a  highly developed understanding of how to utilize all branch resources to deliver Legendary Member experiences, fosters a team culture of performance excellence with heart

        Essential Functions

        • Champions and exhibits our guiding principles and core values of AAA

        • Building an internal and external pipeline of talent for our organization

        • Ensures each Team Member has an individual development plan and provides mentor ship supporting their growth objectives

        • Champion of Team Member Engagement ensuring all Team Members understand how their work is connected and important to the company’s  strategy

        • Supports building a performance organization with heart through efficient performance management, setting clear performance and career development expectations, and acting on  tough performance issues early with managerial courage

        • Develops and executes against a business plan managing strategies that supports branch and regional growth

        • Analyzes branch reports, and internal performance statistics to accurately forecast results and make quick changes where needed.

        • Champion of  Community Impact developing a network of relationships within community and leading branch participation.

        • Steward of all branch resources and expense budget compliance

        • Supports regional strategy development and processes improvement, often working on one or more projects for the region

        Knowledge/Skills/Abilities

        • Demonstrated track record of successful business decision making, planning, and problem solving

        • Highly developed leadership skills, quantitative and analytical skills with a proven ability to make data-driven decisions

        • ability to work cross-functionally across many business units and functions

        • Track record of superior planning and project management skills

        • Strong change management skills and the ability to operate in an environment of ambiguity

        • Broad knowledge of all AAA products, and branch operations including industry trends, key drivers of business revenue

        • Outstanding sales and Member service skills and the ability to transfer these skills to others.

        Education & Experience / Licenses & Certification

        • Bachelor Degree in related field

        • Valid Driver's License 

        • P&C License (Preferred)

        • Insurance industry knowledge  helpful but not required

        • 3-5 years Management experience working with large teams 

        • Multi-unit experience (Preferred)

        Work Environment/Physical Requirements

        Works in a variety of office environments where standing, walking or sitting at a desk, table or computer workstation may be required for extended periods of time. May travel by car, plane or other form of transportation to attend business meetings or conferences. May be required to work in one more locations in a defined service area. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

        AAA…we're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service. We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.  We're community-minded, and celebrate the growth, development, and successes of our diverse Team Members.  Whether you’re just starting your journey or looking to grow your career, we’ll support you every step of the way.

                             

        We’ll value your skills and experience. We’re building a performance organization with heart and developing a pipeline of tomorrow’s leaders. Your work will be enhanced with training opportunities, a mentoring program and our Promote-from-within philosophy. We celebrate our diversity and leverage the power of many minds. 

        #LI-CM1

        #CATH_RX

        Apply Today

        Email Marketing Lead

        Walnut Creek, California

        We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

        AAA NCNU is genuinely concerned about your safety and the health of all of our Team Members.  As a result, should you be offered a position with our Club, you will be required to establish that you have been fully vaccinated against the COVID-19 virus, unless you are able to establish a bona fide exemption from this requirement, or where prohibited by law.

        At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work.

        AAA acquired SAFE, the 11th largest smart home security company in the United States, with the vision to become the most trusted brand in this industry.  We work hard to create an environment where you can thrive and use your skills and talents to help us deliver legendary Customer Service. You’ll help positively impact every homeowner and the communities that we serve.


        Why Work For Us?

        • Benefits – Medical, Dental, Vision, wellness program and more!
        • 401k Matching – $1 for $1 company match up to 6% of pay
        • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
        • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

        Job Summary

        We are looking for a passionate email marketer to join our team. The Email Marketing Lead is responsible for strategizing, developing, implementing, and tracking email marketing programs and campaigns to drive sales, build loyalty and increase customer lifetime value. In the pursuit of this overarching responsibility, this role involves effectively collaborating with peers in the AAA Smart Home marketing organization and the AAA marketing team, and/or cross-functional departments, while staying up-to-date with the latest email & digital marketing trends and best practices.

        Essential Duties

        • Plan & Implement Programs & Campaigns - Own the email calendar for acquisition and retention efforts. Responsible for end-to-end email marketing, including strategy, writing email copy and subject lines, working with design team on creative, managing email database, build emails within ESP (HTML or template), QA, deployment, and reporting.
        • Provide Email Marketing Guidance - Resident expert and owner of the day-to-day responsibilities of the email marketing channel, providing email marketing advice and guidance on how to implement and adapt marketing campaigns for the email channel and optimize campaigns for maximum effect. Ensure successful deliverability through monitoring inbox deliverability, unsubscribe/spam complain rules, etc. Experience with utilizing purchased email lists is a plus.
        • Audience Targeting - Grow email list, use data-driven insights to identify different segments for effective drip campaign journeys.
        • Develop Channel Strategies & KPIs - Develop channel-specific marketing strategies and forecast program outcomes for all planned/authorized activities, all within the budgets assigned and approved. These strategies and KPIs are worked out in advance with the Director of Digital Marketing, aligned with the appropriate annualized marketing plans.
        • Program Optimization - Perform A/B tests on creative, content, promotions, etc.to optimize effectiveness. Segment lists based on behaviors like past email engagement, website interactions, and stage in the sales funnel.
        • Report on Results - Gather data on the results and create reports to show what worked and what could be improved upon for the approved programs/campaigns within your channel. This includes generating and recommending new ideas to further optimize similar programs in the future.


        Knowledge and Skills

        • 2-4 years experience of hands-on email marketing.
        • Past experience working with both start-ups and large organizations is a plus.


        Education and Experience

        • Bachelor's degree in a related field or a combination or experience and education
        • Communication skills - Strong interpersonal and communication (verbal and written) skills.
        • Communication strategy & Copywriting skills – this role requires having an active hand in the communication strategy and copywriting for email campaigns and digital content that is aligned to the target audience, brand message & voice and specific campaign objective.
        • ESP knowledge - experience with Hubspot, Salesforce Marketing Cloud and iPost are preferred.
        • Analytical abilities – you need to “have game” when it comes to analyzing data, observing trends, and evaluating and reporting-out the success of channel and/or digital campaign engagement; as such, you’ll need to have hands-on working proficiency in various analytics programs (e.g., Google Analytics, Tableau, etc.).
        • Teamwork – in this job you’ll collaborate often with direct teammates, AAA marketing colleagues as well as other departments and external agencies/resources; for this reason, it’s important that you have strong coordination skills, fully embrace what it takes to be a “team player”, and always approach others in a collaborative and courteous manner.
        • Technical skills – much of this role requires the ability to use different computer programs and software, so you’ll need to have excellent computer skills and no fear in learning/using new marketing programs/platforms that make you more efficient/effective in the role.
        • Organization skills – you’ll be tasked to work with different colleagues and teams on multiple projects concurrently, so the ability to prioritize tasks and stay organized is essential.

        #OLG_RX

        #LI-OH1

        Apply Today

        Tow and Light Service Driver

        Hayward, California

        We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

        AAA NCNU is genuinely concerned about your safety and the health of all of our Team Members.  As a result, should you be offered a position with our Club, you will be required to establish that you have been fully vaccinated against the COVID-19 virus, unless you are able to establish a bona fide exemption from this requirement, or where prohibited by law.

        At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.


         

        Why Work For Us?

        • Great Pay- $21.85 hourly with the potential to make up to an ADDITIONAL $1,300 per month with quality and productivity incentives!

        • Training – You’ll attend a thorough, comprehensive, training program

        • Benefits – Medical, Dental, Vision, wellness program and more!

        • 401k Matching – $1 for $1 company match up to 6% of pay

        • Paid Time Off- Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities

        • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

        Essential Functions

        • Driving and operating a service vehicle (i.e. flat tire changes, lock-out, fuel delivery services, etc.)

        • On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving

        • Leverages sales skills for offering products and services from AAA to member during service interaction

        • Utilizing on-board computer, radio communications, and mapping systems

        • Completion of daily paperwork (i.e. call-logs, battery invoices, cash receipts, etc.)

        ​Knowledge/Skills/Abilities 

        • Clear and proficient verbal and written communication even under pressure

        • Common knowledge of vehicle components and the common reasons for vehicle failure

        • Demonstrates problem solving and listening skills to evaluate member safety as well as the ability to discern safety issues and respond appropriately

        • Ability to drive a manual/automatic shift vehicle

        Education & Experience/Licenses & Certification

        • Two (2) years of experience in a customer contact role

        • Education and training. I.E.: AAA Compliance Training, RPST,TSAAC, Lock-out, PSP, Battery Service Training

        • Vocational technical automotive training/certification or equivalent experience (preferred)

        • ASE (Automotive Service Excellence) certification(preferred)


         

        Work Environment/Physical Requirements

        Works outdoors at vehicle sites when servicing vehicles. Lifting and carrying tires and parts, weighing up to 50 pounds, several times a day; bending, kneeling and stooping as required for service calls. Works in all weather and all traffic conditions. Vehicle recovery sites may be wet, messy and hazardous.  Service Providers are required to provide a photograph for identification purposes.

        #ERS

        Apply Today

        Member Success Associate

        Clearfield, Utah

        We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

        AAA NCNU is genuinely concerned about your safety and the health of all of our Team Members.  As a result, should you be offered a position with our Club, you will be required to establish that you have been fully vaccinated against the COVID-19 virus, unless you are able to establish a bona fide exemption from this requirement, or where prohibited by law.

        At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

        Summary

        Team Members at AAA have the opportunity to use their expertise and product knowledge to serve our Members on a daily basis. The retention team plays a critical role in ensuring our Members keep their accounts in good standing so their insurance coverage and emergency road service assistance is available when needed.

        Why Work For Us?

        • Training – You’ll attend a thorough, comprehensive, training program

        • Benefits – Medical, Dental, Vision, wellness program and more!

        • 401k Matching – $1 for $1 company match up to 6% of pay

        • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan

        • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities

        • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

        Essential Functions

        • Makes contact through calling and sending emails to members in an attempt to keep the products in good standing with AAA. 
        • Uses sales techniques and product knowledge to identify customer-specific needs to retain prospective and current Members with existing and additional products and services.
        • Follows established protocols for working retention lists, at-risk and delinquent accounts, and making contact by set time frames.  Ensures accurate and timely tracking is completed as required, including notating accounts with all customer interactions and actions taken.
        • Identifies process improvement opportunities, proposes solutions, and implements best practices.

        Knowledge and Skills

        • Effective verbal and written communication skills in the language(s) required for the role, as justified for business necessity
        • Knowledge of software applications including word processing, spreadsheets, browsers, and email
        • Knowledge of AAA products, services, and systems preferred
        • Ability to multitask in a fast-paced working environment
        • Ability to accept feedback and course correct as necessary
        • Bilingual communication skills preferred

        Education and Experience

        • High school diploma or GED required
        • One year sales, retention, or customer service experience
        • Acquires all unrestricted licenses required to sell Membership products in all states serviced by the Member Service Center at the time of hire or added thereafter, required within 60 calendar days of  (i) starting in the role, or (ii) expansion of the Member Service area
        Apply Today

        Automotive Repair Technician - $2,500 Sign On Bonus

        Scottsdale, Arizona

        We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

        AAA NCNU is genuinely concerned about your safety and the health of all of our Team Members.  As a result, should you be offered a position with our Club, you will be required to establish that you have been fully vaccinated against the COVID-19 virus, unless you are able to establish a bona fide exemption from this requirement, or where prohibited by law.

        Why Work With Us:

        • Sign On Bonus $2,500*

        • * Sign On Bonus applies to Certified Master Repair Technicians

        • Great Pay – $40K to $130K DOE

        • Exceptional benefits - eligibility within 30 days of hire with employer contribution to Medical/Dental/Vision premiums

        • 401K Matching $1 to $1 up to 6% annually

        • 15 Paid Days off (20 after 1 year) + 9 paid holidays for a great work/life balance, some Saturdays and no Sunday work

        • Tuition reimbursement for ASE Certifications

        • Paid Training

        • State of the art equipment

        • Clean well equipped shops with consistent car count

        • A free AAA Membership and numerous employee discounts

        Job Responsibilities:

        • Performs work that is indicated on Approved Repair Orders.

        • Performs only needed and or customer requested services on vehicles. 

        • Performs all repairs according to MAP (Motorist Assurance Program), OEM (Original Equipment Manufacturers) or accepted industry standard procedures

        • Assures all repairs are for the benefit of the member/customer. 

        • Test drives all vehicles when practical for any/all performance or drivability concerns before performing work

          • Exception: when unsafe or vehicle not drivable

          • Retest drives after repairs completed to verify that repair solved defined problems

        • Maintains clean and safe work environment; cleans spills and debris immediately to reduce hazards

        • Maintain company provided equipment and machinery

        • Follows company and industry safety rules and regulations

        • Reports all unsafe conditions to supervisor including but not limited to lifts, overhead doors, and equipment

        • Attends all required training, seeks additional training to maintain and increase effectiveness

        • Keeps up to date on industry trends and repair procedures. 

        • Attends and successfully completes at least 24 hours of continuing auto repair training per year sponsored and/or provided by the club. 

        • Maintains customer vehicles in regard to cleanliness and does not tune or otherwise adjust any controls within the vehicle.

        • Verifies as soon as practicable that parts ordered for the vehicle assigned to them are correct.

        • Performs digital inspection and documents to their full potential. Notates all pertinent information into the shop inspection or management system, attaches all photos or videos to illustrate repairs or needs to the inspection. 

        • Assures all comeback related repairs are prioritized as directed by manager or lead. 

        • Communicates effectively as necessary with manager, service advisors and other technicians to contribute to the overall performance of the location 

        • Responsible for the safety and accuracy of all repairs made and or systems inspected to assure vehicle is as safe or more safe condition as was prior to work commencing

        • Performs other related duties as assigned.

        • Note: May require travel to different locations on an as needed basis

        Knowledge/Skills/Abilities

        • Effective verbal and written communication skills in the language(s) required for the role, as justified for business necessity

        • Effective organization, interpersonal and negotiation skills

        • Ability to work scheduled hours as necessitated by business need

        • Math and computer skills with experience using software applications including word processing, browsers, and email

        • Member service focus

        • Ability to drive vehicles equipped with manual transmission

        • Knowledge of equipment/tool operation and diagnostic/repair procedures

        • Maintains 100% productivity as measured by dividing hours worked by labor hours flagged

        Education, Experience / Licenses & Certifications

        • High School diploma or equivalent certification (GED)

        • Valid driver license and acceptable driving record

        • Minimum of four years experience as an automotive technician (preferred) 

        • Smog Repair and Testing Certification preferred (CA only)

        Work Environment/Physical Requirements

        • Ability to lift and or carry up to 50lbs

        • Standing, bending, kneeling, pushing, reaching, lifting, climbing ladders

        • Exposure to loud noises

        #AUTO

        #MCC_RX

        Apply Today

        Member Experience Associate

        Eureka, California

        We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

        AAA NCNU is genuinely concerned about your safety and the health of all of our Team Members.  As a result, should you be offered a position with our Club, you will be required to establish that you have been fully vaccinated against the COVID-19 virus, unless you are able to establish a bona fide exemption from this requirement, or where prohibited by law.

        We're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service. We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.
        We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.​​​ 
        We're  community minded, and celebrate the growth, development and successes of our diverse Team Members.   

        Whether you’re just starting your journey or looking to grow your career, we’ll support you every step of the way.

        Why work for us?

        • Compensation - AAA provides competitive compensation complete with an annual incentive plan.
        • Benefits – Medical, Dental, Vision, wellness program and more!
        • 401k Matching – $1 for $1 company match up to 6% of pay
        • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan
        • Paid Time Off – Ten hours per month, nine holidays annually, two floating holidays and 24 hours per year earmarked for volunteer activities
        • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members
        • Development - We invest in our people. AAA leadership will support you in your career development planning.
        • United Way -  $1-$1 matching

        Member Experience Associate Essential Functions

        • Exhibits AAA guiding principles and core values
        • Performs routine sales, service and operational functions for AAA Members including; DMV, cashiering, auto travel, notary and insurance sales support, with expectations for maintaining required standards, policies and procedures
        • Understands and actively promotes products and services to achieve individual goals in support of meeting organization goals and objectives 
        • Overcomes obstacles that create barriers to Team Member or branch efforts
        • Identifies process improvement opportunities and proposes solutions
        • Acts as an agent for change while promoting AAA’s guiding principles and core values

        Knowledge/Skills/Abilities

        • Demonstrates sales and service skills. Able to effectively interact, face-to-face, with new, prospective and existing Members.
        • Accuracy and comfort handling money, making change, balancing cash drawer.
        • Good computer skills, proficient in both reading and basic arithmetic.
        • Good written and verbal communication skills in person and over the phone.
        • Ability to multitask in response to requests, requirements and Member/Team Member expectations. Ability to accept feedback and correct course as necessary.

        Education & Experience / Licenses & Certification

        • High school diploma or GED required
        • Two years sales or customer service experience
        • Experience working with sales and service standards and goals
        • P&C Licensing preferred
        • Bilingual Spanish preferred

        **Please note that you will be asked to complete a candidate assessment following your application, via email. Your application will not be considered until the assessment has been completed.** 

        We’ll value your skills and experience. We’re building a performance organization with heart and developing a pipeline of tomorrow’s leaders. Your work will be enhanced with training opportunities, a mentoring program and our promote-from-within philosophy. We celebrate our diversity and leverage the power of many minds.  

        #MEL

        Apply Today

        Outside Sales Consultant

        Tempe, Arizona

        We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

        AAA NCNU is genuinely concerned about your safety and the health of all of our Team Members.  As a result, should you be offered a position with our Club, you will be required to establish that you have been fully vaccinated against the COVID-19 virus, unless you are able to establish a bona fide exemption from this requirement, or where prohibited by law.

        This position is responsible for creating new commercial accounts and providing existing clients upgrade options. They are also responsible recurring monthly revenues utilizing core integration services through professional consultations with new and existing clients. Increase the number of members using monthly recurring services and system installations to create revenue that supports the overall company revenue goals and objectives.

        Pay Details:

        • Potential for Top Performers in making over $150,000 annually

        • Uncapped Monthly Sales Incentives Total Average earnings over $75k in the first year

        • Starting base salary: $36,400

        Why work for us?

        • Benefits - Medical, Dental, Vision, and more!

        • 401k Matching - $1 for $1 company match up to 6% of pay

        • Paid Time Off - Accrual of 3 weeks PTO and nine holidays annually

        • Career Growth - Move up your career, internal candidates receive top priority

        • Collaborative Environment - We value your contributions in providing exceptional services to our Members

        Responsibilities/Job Duties:

        • Conduct site visits with clients, design, and the project management teams
        • Review client budget requirements and match with lease/purchase options available
        • Review electronic multi system integration to eliminate the need for on-site support
        • Work with design team preparing estimates based on site evaluations Prepare and present system proposals to new and existing clients
        • Give demonstration of current technology to show advantages of obsolete or vacant technology
        • Give system demos utilizing on-line or smart device apps Manage/close company leads through a consultative sales approach
        • Create new business opportunities through new and existing clients
        • Grow and maintain a client base using constant communication strategies
        • Maintain and grow industry knowledge Attend networking events, association events and others trade organized events
        • Keep current on AHJ and other governing municipality requirements to ensure compliance
        • Maintain trackers daily and weekly for client progress and sales status
        • Attend weekly sales meeting other duties as assigned

        Knowledge and Skills:

        • 1-3 years’ experience in a sales representative role
        • Experience in the area of security, fire, access control and video sales is a plus
        • High School Diploma or equivalent GED
        • Strong computer skills in Word, Excel and Outlook
        • Proficient with smart devices
        • Outstanding organizational and time management skills
        • Must be able to commute throughout the valley to client job sites
        • Strong territory awareness, monitor and know what is going on in your region
        • Must be able to provide outstanding customer service
        • Must have strong verbal and written communication skills
        • Must be able to communicate professionally and effectively with external clients and internal stakeholders
        • Manage and plan daily and weekly schedule and workload to deliver on sales goals Must be extremely self-motivated

        #OSC_RX

        Apply Today

        Cyber Security Vulnerability Analyst

        Walnut Creek, California

        We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

        AAA NCNU is genuinely concerned about your safety and the health of all of our Team Members.  As a result, should you be offered a position with our Club, you will be required to establish that you have been fully vaccinated against the COVID-19 virus, unless you are able to establish a bona fide exemption from this requirement, or where prohibited by law.

        At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.


        Why Work For Us?

        • Benefits – Medical, Dental, Vision, wellness program and more!
        • 401k Matching – $1 for $1 company match up to 6% of pay
        • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan
        • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
        • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

        Job Summary

        The Cyber Security Vulnerability Analyst plays a leading role in driving AAA NCNU’s (AAA) cyber vulnerability program and will be responsible for scanning our environment for vulnerabilities and tracking vulnerability remediation to resolution.

        The Cyber Security Vulnerability Analyst will be responsible for identifying vulnerabilities and ensuring security controls to eradicate and/or mitigate the exploit are implemented in a timely fashion. This position works with various IT departments, system owners and key stakeholders to reduce vulnerability by promoting Cyber Security best practices following Information Security policies and procedures. The positions require effective verbal and written communication skills to provide good customer service.


        Essential Duties

        • Manage regular and ad hoc vulnerability monitoring, identification, assessment, reporting and remediation across the AAA environment.
        • Develop, implement and maintain the processes and capabilities of a risk driven Vulnerability Management and Cyber Security testing program that meets AAA’s evolving requirements.
        • Deploy, operate and maintain vulnerability assessment and management tools.
        • Analyze and vet vulnerabilities then validate vulnerabilities are remediated.
        • Review and respond appropriately to vulnerability exception requests.
        • Reduce exposure to vulnerabilities by working with key stakeholders to improve remediation and patch management processes.
        • Provide support for related cyber security functions, including security design reviews, event correlation, risk and compliance, incident response, ediscovery and forensics.
        • Work with our vulnerability scanning solution vendors to ensure support through regular quarterly business reviews.
        • Work with ServiceNow administrators on Qualys integration and reporting.


        Knowledge and Skills

        • Proficient with Qualys, Nessus, Metasploit, Armitage, Kali Linux, and other security tools
        • Ability to interpret, prioritize, and incorporate vulnerability scans results into remediation actions and tracking those actions through to completion.
        • Understanding of the risks associated with penetration testing and vulnerability scanning.
        • Knowledgeable about likely attack vectors and adversary techniques.
        • Excellent problem solving, critical thinking, and analytical skills - ability to de-construct problems, figure out how things work, and propose countermeasures.
        • Ability to effectively communicate risks and advise on the implementation of security protections


        Education and Experience

        • Bachelor’s degree or equivalent experience in Cyber Security or a field related to Technology (required).
        • Advanced degree and/or advanced training is a plus.
        • Experience developing and administering an enterprise vulnerability management program.
        • 0-2 years of relevant experience preferred

        #LI-VB1

        #VIC_RX

        Apply Today

        Automotive Repair Technician

        Petaluma, California

        We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

        AAA NCNU is genuinely concerned about your safety and the health of all of our Team Members.  As a result, should you be offered a position with our Club, you will be required to establish that you have been fully vaccinated against the COVID-19 virus, unless you are able to establish a bona fide exemption from this requirement, or where prohibited by law.

        Great Opportunity at AAA Auto Centers formerly McLea's Tire and Auto

        Why Work With Us:

        Check out the Benefits!

        • Exceptional benefits within 30 days of hire, with employer contribution to medical/Dental/Vision premiums
        • 401K Matching $1 to $1 up to 6% annually
        • 15 Paid Days off (20 after 1 year) + 9 paid holidays for a great work/life balance, some Saturdays and no Sundays
        • Tuition reimbursement for ASE Certifications
        • Paid Training
        • State of the art equipment
        • Clean well equipped shops with consistent car count
        • A free AAA Membership and numerous employee discounts

        Job Responsibilities:

        • Performs work that is indicated on Approved Repair Orders.
        • Performs only needed and or customer requested services on vehicles. 
        • Performs all repairs according to MAP (Motorist Assurance Program), OEM (Original Equipment Manufacturers) or accepted industry standard procedures
        • Assures all repairs are for the benefit of the member/customer. 
        • Test drives all vehicles when practical for any/all performance or drivability concerns before performing work

        • Exception: when unsafe or vehicle not drivable

        • Retest drives after repairs completed to verify that repair solved defined problems

        • Maintains clean and safe work environment; cleans spills and debris immediately to reduce hazards
        • Maintain company provided equipment and machinery
        • Follows company and industry safety rules and regulations
        • Reports all unsafe conditions to supervisor including but not limited to lifts, overhead doors, and equipment
        • Attends all required training, seeks additional training to maintain and increase effectiveness
        • Keeps up to date on industry trends and repair procedures. 
        • Attends and successfully completes at least 24 hours of continuing auto repair training per year sponsored and/or provided by the club. 
        • Maintains customer vehicles in regard to cleanliness and does not tune or otherwise adjust any controls within the vehicle.
        • Verifies as soon as practicable that parts ordered for the vehicle assigned to them are correct.
        • Performs digital inspection and documents to their full potential. Notates all pertinent information into the shop inspection or management system, attaches all photos or videos to illustrate repairs or needs to the inspection. 
        • Assures all comeback related repairs are prioritized as directed by manager or lead. 
        • Communicates effectively as necessary with manager, service advisors and other technicians to contribute to the overall performance of the location 
        • Responsible for the safety and accuracy of all repairs made and or systems inspected to assure vehicle is as safe or more safe condition as was prior to work commencing
        • Performs other related duties as assigned.
        • Note: May require travel to different locations on an as needed basis

        Knowledge/Skills/Abilities

        • Effective verbal and written communication skills in the language(s) required for the role, as justified for business necessity
        • Effective organization, interpersonal and negotiation skills
        • Ability to work scheduled hours as necessitated by business need
        • Math and computer skills with experience using software applications including word processing, browsers, and email
        • Member service focus
        • Ability to drive vehicles equipped with manual transmission
        • Knowledge of equipment/tool operation and diagnostic/repair procedures
        • Maintains 100% productivity as measured by dividing hours worked by labor hours flagged

        Education & Experience/ Licenses & Certifications

        • High School diploma or equivalent certification (GED)
        • Valid driver license and acceptable driving record
        • At least two years experience as an automobile technician or mechanic
        • ASE Certifications are a plus
           

        Work Environment/Physical Requirements

        • Ability to lift and or carry up to 50lbs
        • Standing, bending, kneeling, pushing, reaching, lifting, climbing ladders
        • Exposure to loud noises

        #MCC_RX

        Apply Today

        Support Service Associate

        Davis, California

        We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

        AAA NCNU is genuinely concerned about your safety and the health of all of our Team Members.  As a result, should you be offered a position with our Club, you will be required to establish that you have been fully vaccinated against the COVID-19 virus, unless you are able to establish a bona fide exemption from this requirement, or where prohibited by law.

        Great Entry Level Service Advisor Role!

        Why Work With Us!

        • Exceptional benefits within 30 days of hire, with employer contribution to Medical/Dental/Vision premiums
        • 401K Matching $1 to $1 up to 6% annually
        • 15 Paid Days off (20 after 1 year) + 9 paid holidays, some Saturdays and no Sundays
        • Free AAA Membership and numerous employee discounts

        Essential Functions

         

        • Maintain proper levels of member/customer satisfaction.

        • Answer telephones and assist customers with booking appointments and general service questions.

        • Route customers to the proper staff member for more technical questions.

        • Assist with invoicing and processing payments for customers.

        • Assist with entering supplier invoices into the shop management software.

        • Assist the General Manager with physical inventories

        • Assist management with coordinating and holding employee meetings.

        • Assist Service Advisors and General Manager with various administrative duties – filing, mail processing, supply ordering, daily closing, etc.

        • Maintain a clean and safe working environment. Keep the parking area and the interior sales and service area of the facility neat and clean on a daily basis.

         

        Knowledge/Skills/Abilities 

         

        • Good written verbal communication, ability to take direction well

        • Bilingual communication skills (preferred)

        • Basic Mathematical skills

         

        Education & Experience/Licenses & Certification

         

        • Two (2) years of experience in a customer contact role 

        • Must be 21 years of age

        Work Environment/Physical Requirements

        Lifting and carrying parts, weighing up to 25 pounds, possibly several times a day; Some exposure to loud noises every day for up to 30 minutes at a time from air tools and auto repair equipment. A percent of time is spent traveling by car to pick up parts and customers. Long periods of time on their feet.

        #AUTO

        Apply Today

        Marketing Analyst

        Walnut Creek, California

        We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

        AAA NCNU is genuinely concerned about your safety and the health of all of our Team Members.  As a result, should you be offered a position with our Club, you will be required to establish that you have been fully vaccinated against the COVID-19 virus, unless you are able to establish a bona fide exemption from this requirement, or where prohibited by law.

        At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

        We are passionate about maintaining a diverse and inclusive workplace that reflects the people and culture of the communities we serve, and fostering an environment in which everyone can realize their full potential and grow without barriers. We celebrate our differences as they make us stronger and invigorate our workplace. We believe that each of us enriches our culture by contributing unique perspectives, valuable insights and key strengths. We want each of our Team Members to feel valued, respected and supported. 

        Why Work For Us?

        • Benefits – Medical, Dental, Vision, wellness program and more!

        • 401k Matching – $1 for $1 company match up to 6% of pay

        • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan

        • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities

        • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

        Summary

        As a Marketing Analyst you’ll be central to marketing campaign success as you help target marketing strategy  and continuous learning across AAA Marketing.

        Essential Functions

        • Leverages detailed technical expertise to create effective targets/ segments, conduct quality assurance and deliver high quality target marketing campaign list output that is consistent with AAA's Member experience guidelines. 

        • Learns to become and expert at at using Marketing Automation and basic data manipulation tools. (e.g. Blue Venn, like Marketo or Unica)

        • Collaborates with Marketing, Analytics, IT and Vendor teams to monitor and augment the underlying marketing campaign database to enable deliver timely, accurate and measurable campaigns.

        • Provides consultative guidance and implements resulting Test & Learn strategies and tactics that help facilitate multi channel Test & Learn culture in MWG Marketing. 

        Knowledge/Skills/Abilities

        • Willingness to learn and adapt to new tools, methodologies and approaches to develop and maintain robust and accurate underlying marketing database infrastructure and  produce timely and accurate marketing campaigns

        • Self-driven with the ability to work in a self-guided manner

        • Ability to work across different marketing areas to facilitate finalized marketing campaign specifications

        • SQL skills (preferred)

        Education & Experience/Licenses & Certification

        • Associate Degree in relevant field required; BA or equivalent preferred

        • 1-4 years experience in Database Marketing/ Marketing automation processes and tools (preferably in marketing environment)

        • 1 year experience in working with SQL type relational databases

        • 1-4 years experience effectively communicating and translating (written and verbal) business needs and requirements with technical colleagues and vendors

        • 1-2 years experience working with budgets, invoicing and payment processing

        Apply Today

        Master Automotive Technician

        San Jose, California

        We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

        AAA NCNU is genuinely concerned about your safety and the health of all of our Team Members.  As a result, should you be offered a position with our Club, you will be required to establish that you have been fully vaccinated against the COVID-19 virus, unless you are able to establish a bona fide exemption from this requirement, or where prohibited by law.

        Why Work With Us!

        • Exceptional benefits within 30 days of hire, with employer contribution to Medical/Dental/Vision premiums
        • 401K Matching $1 to $1 up to 6% annually
        • Paid Training
        • Opportunity for advancement
        • Tuition reimbursement for automotive education and ASE Certifications
        • 15 Paid Days off (20 after 1 year) + 9 paid holidays, some Saturdays and no Sundays for a true work life balance
        • Clean well equipped shops with consistent car count
        • Free AAA Membership and numerous employee discounts

        Job Responsibilities:

        • Performs work that is indicated on Approved Repair Orders.
        • Performs only needed and or customer requested services on vehicles. 
        • Performs all repairs according to MAP (Motorist Assurance Program), OEM (Original Equipment Manufacturers) or accepted industry standard procedures
        • Assures all repairs are for the benefit of the member/customer. 
        • Test drives all vehicles when practical for any/all performance or drivability concerns before performing work
          • Exception: when unsafe or vehicle not drivable
          • Retest drives after repairs completed to verify that repair solved defined problems
        • Maintains clean and safe work environment; cleans spills and debris immediately to reduce hazards
        • Maintain company provided equipment and machinery
        • Follows company and industry safety rules and regulations
        • Reports all unsafe conditions to supervisor including but not limited to lifts, overhead doors, and equipment
        • Attends all required training, seeks additional training to maintain and increase effectiveness
        • Keeps up to date on industry trends and repair procedures. 
        • Attends and successfully completes at least 24 hours of continuing auto repair training per year sponsored and/or provided by the club. 
        • Maintains customer vehicles in regard to cleanliness and does not tune or otherwise adjust any controls within the vehicle.
        • Verifies as soon as practicable that parts ordered for the vehicle assigned to them are correct.
        • Performs digital inspection and documents to their full potential. Notates all pertinent information into the shop inspection or management system, attaches all photos or videos to illustrate repairs or needs to the inspection. 
        • Assures all comeback related repairs are prioritized as directed by manager or lead. 
        • Communicates effectively as necessary with manager, service advisors and other technicians to contribute to the overall performance of the location 
        • Responsible for the safety and accuracy of all repairs made and or systems inspected to assure vehicle is as safe or more safe condition as was prior to work commencing
        • Performs other related duties as assigned.
        • Note: May require travel to different locations on an as needed basis

        Knowledge/Skills/Abilities

        • Effective verbal and written communication skills in the language(s) required for the role, as justified for business necessity
        • Effective organization, interpersonal and negotiation skills
        • Ability to work scheduled hours as necessitated by business need
        • Math and computer skills with experience using software applications including word processing, browsers, and email
        • Member service focus
        • Ability to drive vehicles equipped with manual transmission
        • Knowledge of equipment/tool operation and diagnostic/repair procedures
        • Maintains 100% productivity as measured by dividing hours worked by labor hours flagged

        Education & Experience/ Licenses & Certifications

        • High School diploma or equivalent certification (GED)
        • Valid driver license and acceptable driving record
        • At least four  years experience as an automobile technician 
        • ASE Master Tech with L1 certification level
        • Smog Repair and Testing Certification preferred (CA only)

        Work Environment/Physical Requirements

        • Ability to lift and or carry up to 50lbs
        • Standing, bending, kneeling, pushing, reaching, lifting, climbing ladders
        • Exposure to loud noises

        #AUTO

        Apply Today

        Automotive Service Advisor

        Roseville, California

        We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

        AAA NCNU is genuinely concerned about your safety and the health of all of our Team Members.  As a result, should you be offered a position with our Club, you will be required to establish that you have been fully vaccinated against the COVID-19 virus, unless you are able to establish a bona fide exemption from this requirement, or where prohibited by law.

        Why Work With Us:

        Check out the benefits!

        • Great pay with a generous commission plan
        • Exceptional benefits within 30 days of hire, with employer contribution to medical/Dental/Vision premiums
        • 401K Matching $1 to $1 up to 6% annually
        • 15 Paid Days off (20 after 1 year) + 9 paid holidays for a great work/life balance, some Saturdays and no Sundays
        • Tuition reimbursement for ASE Certifications
        • State of the art equipment
        • Clean well equipped shops with consistent car count
        • A free AAA Membership and numerous employee discounts

        The Service Advisor focuses on delivering an outstanding member experience as well as facilitating the work flow of technicians. The job encompasses listening and asking the proper questions to ensure the vehicle to be serviced is diagnosed properly while maintaining the highest levels of customer satisfaction. This includes delivering courteous service, clearly explaining services and charges, accurate completion timelines, and delivering quality work.The Service Advisor is responsible for scheduling work, preparing estimates, assigning work to the technicians, ordering parts, and coordinating other service activities.

        Essential Duties

        • Responsible for performing all duties necessary to interact with members, determine their perceived auto repair needs and to meet and exceed their expectations of great customer service.

        • Accurately document repairs, diagnostic and maintenance work into shop management system 

        • Ensures all necessary BAR requirements are met in Repair Order preparation and documentation

        • Sources and estimates all needed parts for repairs to customer vehicles

        • Suggests repairs for safety and improved performance and helps prioritize for customers  in order of importance safety, economy, longevity etc.

        • Reviews  all repairs made to vehicles at point of sale and assures customers have a clear understanding of repairs performed throughout all phases of the transaction including the original estimate through the final payment. 

        • Performs minimal record keeping and other administrative functions required to support the business 

        • Note: May require travel to different locations on an as needed basis

        Knowledge/Skills/Abilities

        • Effective verbal and written communication skills in the language(s) required for the role, as justified for business necessity

        • Effective organization, interpersonal and negotiation skills

        • Ability to work scheduled hours as necessitated by business need

        • Strong math and computer skills with experience using software applications including word processing, spreadsheets, browsers, and email

        • Strong Member service focus

        • Automotive/mechanical background

        • Ability to drive vehicles equipped with manual transmission

        • Knowledge of equipment/tool operation and diagnostic/repair procedures

        Education & Experience / Licenses & Certification

        • Valid driver license and acceptable driving record

        • High School Diploma or equivalent certification (GED)

        • 3-5 years industry experience in auto repair

        • Automotive Service Excellence certification desired 

        Work Environment/Physical Requirements

        • Ability to lift and or carry up to 40lbs

        • Standing, bending, kneeling, pushing, reaching, lifting, climbing ladders


         

        #MCC_RX

        Apply Today

        Member Experience Associate

        Phoenix, Arizona

        We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

        AAA NCNU is genuinely concerned about your safety and the health of all of our Team Members.  As a result, should you be offered a position with our Club, you will be required to establish that you have been fully vaccinated against the COVID-19 virus, unless you are able to establish a bona fide exemption from this requirement, or where prohibited by law.

        At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

        Why Work For Us?

        • Great Pay – Paid training and competitive hourly base + incentives.

        • Benefits – Medical, Dental, Vision, wellness program and more!

        • 401k Matching – $1 for $1 company match up to 6% of pay.

        • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.

        • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

        Summary:

        The Member Experience Associate acts in a service and sales capacity, responsible for providing caring, outstanding Member service with heart while actively promoting cross sales referrals, sales and branch promotions.

        Essential Functions

        • Performs routine sales, service and operational functions for AAA Members including; DMV, cashiering, auto travel, notary and insurance sales support, with expectations for maintaining required standards, policies and procedures.

        • Understands and actively promotes products and services to achieve individual goals in support of meeting organization goals and objectives.

        • Overcomes obstacles that create barriers to Team Member or branch efforts and identifies process improvement opportunities and proposes solutions.

        • Acts as an agent for change while promoting AAA’s guiding principles and core values.

        Knowledge/Skills/Abilities

        • Demonstrates sales and service skills. Able to effectively interact, face-to-face, with new, prospective and existing Members.

        • Accuracy and comfort handling money, making change, balancing cash drawer.

        • Good computer skills, proficient in both reading and basic arithmetic.

        • Good written and verbal communication skills in person and over the phone.

        • Ability to multitask in response to requests, requirements and Member/Team Member expectations. Ability to accept feedback and correct course as necessary.

        Education & Experience / Licenses & Certification

        • High School Diploma or GED required

        • 1-2 years of work experience with a preference for sales or customer service focused positions including work in insurance, retail, service industry, call centers, or fast paced office environments

        • Experience working with sales and service standards and goals

        • Current & valid Driver's License with clean history may be required

        • Bonding and fingerprinting may be required

        • P&C Licensing may also be required

        Work Environment/Physical Requirements

        • Works in a variety of office environments where standing, walking or sitting at a desk, table or computer workstation may be required for extended periods of time.

        • May travel by car, plane or other form of transportation to attend business meetings or conferences.

        • May be required to work in one or more locations in a defined service area. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

        #MEA

        Apply Today

        Member Experience Associate

        Capitola, California

        We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

        AAA NCNU is genuinely concerned about your safety and the health of all of our Team Members.  As a result, should you be offered a position with our Club, you will be required to establish that you have been fully vaccinated against the COVID-19 virus, unless you are able to establish a bona fide exemption from this requirement, or where prohibited by law.

        A career with AAA Northern California, Nevada, Utah, Arizona, and Mountain West is unique, just like you.

        We’re a mission-driven Member services organization. We have a saying here at AAA that we aspire to be America’s most trusted organization absolutely famous for doing the right thing. With more than four million Members, our purpose is to bring peace of mind to Members so that they can enjoy life more.

        We work hard to create an environment where you can thrive and where you use your skills and talents to help us deliver legendary Member service. You’ll help have a positive impact on the diverse communities we serve, too.

        This Team Member will be responsible for greeting members, DMV/Cashiering transactions, Underwriting, and AAA Smart Home sales.

        Essential Functions

        • Exhibits AAA guiding principles and core values
        • Performs routine sales, service and operational functions for AAA Members including; DMV, cashiering, auto travel, notary and insurance sales support, with expectations for maintaining required standards, policies and procedures
        • Understands and actively promotes products and services to achieve individual goals in support of meeting organization goals and objectives 
        • Overcomes obstacles that create barriers to Team Member or branch efforts
        • Identifies process improvement opportunities and proposes solutions
        • Acts as an agent for change while promoting AAA’s guiding principles and core values

        Knowledge/Skills/Abilities

        • Demonstrates sales and service skills. Able to effectively interact, face-to-face, with new, prospective and existing Members.
        • Accuracy and comfort handling money, making change, balancing cash drawer.
        • Good computer skills, proficient in both reading and basic arithmetic.
        • Good written and verbal communication skills in person and over the phone.
        • Ability to multitask in response to requests, requirements and Member/Team Member expectations. Ability to accept feedback and correct course as necessary.

        Education & Experience / Licenses & Certification

        • High school diploma or GED required
        • Two years sales or customer service experience
        • Experience working with sales and service standards and goals
        • Current  & valid Driver's License with clean history may be required
        • Bonding and fingerprinting may be required
        • P&C Licensing may also be required
        • Bilingual Spanish preferred

        Work Environment/Physical Requirements

        Works in a variety of office environments where standing, walking or sitting at a desk, table or computer workstation may

        be required for extended periods of time. May travel by car, plane or other form of transportation to attend business meetings or conferences. May be required to work in one or more locations in a defined service area. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

        We’ll value your skills and experience. We’re building a performance organization with heart and developing a pipeline of tomorrow’s leaders. Your work will be enhanced with training opportunities, a mentoring program and our Promote-from-within philosophy. We celebrate our diversity and leverage the power of many minds.   

        **Please note that you will be asked to complete a candidate assessment following your application, via email. Your application will not be considered until the assessment has been completed.** 

                             

        We’ll value your skills and experience. We’re building a performance organization with heart and developing a pipeline of tomorrow’s leaders. Your work will be enhanced with training opportunities, a mentoring program and our Promote-from-within philosophy. We celebrate our diversity and leverage the power of many minds.  

        Apply Today

        Inside Sales Representative

        Tempe, Arizona

        We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

        AAA NCNU is genuinely concerned about your safety and the health of all of our Team Members.  As a result, should you be offered a position with our Club, you will be required to establish that you have been fully vaccinated against the COVID-19 virus, unless you are able to establish a bona fide exemption from this requirement, or where prohibited by law.

        We’re looking for a results-driven Sales Representative to actively seek out and engage customer prospects.  You will be part of a team that has a MUST WIN attitude matched by an unparalleled support staff. We’re looking for hardworking, self-motivated, individuals with a professional presence. You will be working with a company and a team that is second to none and we are looking for the same! We are looking for Sales Representatives for the New Year!

        Pay Details:

        • Potential for Top Sales Representatives to make over $100,000 annually

        • An opportunity to earn a $10,000 bonus within the first 6 months!

        • Uncapped Monthly Sales Incentive with average monthly sales range of $2,000-3,000

        • Total Average earnings $60,000-75,000 in the first year

        • Starting base; $36,400

        Why work for us?

        • Benefits – Medical, Dental, Vision, and more!

        • 401k Matching – $1 for $1 company match up to 6% of pay

        • Paid Time Off – Accrual of 3 weeks PTO and nine holidays annually

        • Career Growth – Move up your career, internal candidates receive top priority

        • Collaborative Environment- We value your contributions to providing exceptional services to our Members

        Summary:

        The Inside Sales Representative is responsible for inbound and outbound B2C leads, advancing the sales process, closing new and upgrading existing business and achieving opportunity-based sales quotas. The Inside Sales Representative will conduct research to best qualify leads and reach business targets through telephone and email

        Job Duties:

        • Utilize a consistent contact attempt process via phone and e-mail to nurture, qualify and sell prospects generated by marketing campaigns and ‘cold-calling’ in a production focused environment

        • Prospect, educate and qualify leads to create sales-ready opportunities

        • Effectively communicate A3SH’s solutions and value propositions to prospects who may yet be unfamiliar with them leading to demand for A3SH’s ’s solutions

        • Manage your pipeline with precision, and consistently develop strategies to grow your business

        • Follow the established sales process and consistently using Salesforce.com to document prospect interactions – ensuring efficient lead management

        • Consistently monitor market trends and educate yourself on industry best practices to offer valuable perspective to your clients

        Requirements:

        • Ability to qualify opportunities involving multiple key decision makers

        • Ability to build and maintain lasting relationships with customers

        • Exceptional verbal communication and presentation skills

        • Understanding and experience in professional selling processes

        • Genuine passion for the sales discipline and for helping clients succeed

        • Ability and desire to thrive in a fast moving, ever-evolving environment

        • Ability to perform basic calculations and mathematical figures

        • Bilingual- Spanish preferred

        Educations & Experience/Licenses & Certifications:

        • BA a plus but not required

        • Minimum of two years' direct work experience in inside or outside sales capacity

        • Demonstrated success in qualifying opportunities involving multiple decision makers

        • Demonstrated ability to convert prospects and close deals and achieve sales quotas

        • Experience with customer relationship management software

        • Saturday and Sunday hours on a rotation basis is required

        *Position is temporarily remote. Must live within commutable distance of Tempe, AZ**

        #CLE_RX

        Apply Today

        Gate Technician, Level III

        Tempe, Arizona

        We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

        AAA NCNU is genuinely concerned about your safety and the health of all of our Team Members.  As a result, should you be offered a position with our Club, you will be required to establish that you have been fully vaccinated against the COVID-19 virus, unless you are able to establish a bona fide exemption from this requirement, or where prohibited by law.

        At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.


        Why Work For Us?

        • Benefits – Medical, Dental, Vision, wellness program and more!
        • 401k Matching – $1 for $1 company match up to 6% of pay
        • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan
        • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
        • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

        Job Summary

        The Gate Technician III provides maintenance services to our clients that have a gate maintenance contract through scheduled preventative maintenance, equipment installations, advanced troubleshooting and repairs, emergency services and other client needs.


        Essential Duties

        • Conduct preventative maintenance and emergency gate repair on gates for clients with contracted services
        • Train client on CCTV software and assist in setting up remote viewing capabilities. Effectively communicate issues to the clients, and provide solutions in a clear way
        • Equipment installation, to include digging for conduit and posts, and mounting equipment
        • Provide advanced troubleshooting and repair for damaged or malfunctioning gates for clients with contracted services, provide assistance with access, camera and similar systems, and generate and provide reports when requested
        • Troubleshoot low voltage equipment to understand how it is affecting our equipment, provide custom fabrication for equipment mounts and other gate equipment as necessary, and assist field lead in training new team members


        Knowledge and Skills

        • Document service and installation actions by completing forms, reports, logs and records
        • A commitment to deliver superior customer service
        • Strong attention to detail
        • Responsible and reliable
        • Mechanically-inclined; Safety oriented


        Education and Experience

        • High School diploma or GED, required
        • 10+ years’ experience in gate repair and installation
        • 5+ years’ experience with CCTV system troubleshooting, repair and installation
        • 5+ years field training experience in gate repair and installation
        • 3+ years’ experience in metal fabrication and low voltage systems outside gate equipment
        • 3+ years experience in Hold certifications for gate equipment to include Transcore, Doorking and/ or Liftmaster, and experience with Linear, Elite, Byan, Viking, HySecurity, HikVision, Honeywell, and ABDi.
        • Working knowledge on gate access systems for advanced troubleshooting, installation, and maintenance
        • Valid Arizona Driver’s license and satisfactory 39 month driving record

        Working Environment

        • Use of industry specific hand tools and outdoor manual labor 
        • Standing, crouching, lifting, pulling, ladder use
        • Ability to safely lift a minimum of 40 pounds unassisted 
        • 95% of the time is spent outdoors
           

        #OSC_RX

        Apply Today

        Member Experience Associate - DMV

        Dublin, California

        We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

        AAA NCNU is genuinely concerned about your safety and the health of all of our Team Members.  As a result, should you be offered a position with our Club, you will be required to establish that you have been fully vaccinated against the COVID-19 virus, unless you are able to establish a bona fide exemption from this requirement, or where prohibited by law.

        We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

        At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

        Why Work For Us?

        • Great Pay – Paid training and competitive hourly base + incentives.

        • Benefits – Medical, Dental, Vision, wellness program and more!

        • 401k Matching – $1 for $1 company match up to 6% of pay.

        • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.

        • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

        Summary:

        The Member Experience Associate acts in a service and sales capacity, responsible for providing caring, outstanding Member service with heart while actively promoting cross sales referrals, sales and branch promotions. This Team Member will be responsible for providing DMV services to our Members.

        Essential Functions

        • Performs routine sales, service and operational functions for AAA Members including; DMV, cashiering, auto travel, notary and insurance sales support, with expectations for maintaining required standards, policies and procedures.

        • Understands and actively promotes products and services to achieve individual goals in support of meeting organization goals and objectives.

        • Overcomes obstacles that create barriers to Team Member or branch efforts and identifies process improvement opportunities and proposes solutions.

        • Acts as an agent for change while promoting AAA’s guiding principles and core values.

        Knowledge/Skills/Abilities

        • Demonstrates sales and service skills. Able to effectively interact, face-to-face, with new, prospective and existing Members.

        • Accuracy and comfort handling money, making change, balancing cash drawer.

        • Good computer skills, proficient in both reading and basic arithmetic.

        • Good written and verbal communication skills in person and over the phone.

        • Ability to multitask in response to requests, requirements and Member/Team Member expectations. Ability to accept feedback and correct course as necessary.

        Education & Experience / Licenses & Certification

        • High school diploma or GED required

        • 1-2 years of work experience with a preference for sales or customer service focused positions including work in sales, insurance, retail, service industry, call centers, or fast paced office environments.  

        • Experience working with sales and service standards and goals (preferred).

        • Current & valid Driver's License with clean history may be required

        • Bonding and fingerprinting may be required

        • P&C Licensing may also be required

        Work Environment/Physical Requirements

        • Works in a variety of office environments where standing, walking or sitting at a desk, table or computer workstation may be required for extended periods of time.

        • May travel by car, plane or other form of transportation to attend business meetings or conferences.

        • May be required to work in one or more locations in a defined service area. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

        Apply Today

        Service Writer

        Petaluma, California

        We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

        AAA NCNU is genuinely concerned about your safety and the health of all of our Team Members.  As a result, should you be offered a position with our Club, you will be required to establish that you have been fully vaccinated against the COVID-19 virus, unless you are able to establish a bona fide exemption from this requirement, or where prohibited by law.

        Apply Today

        Smart Home Specialist, Team Lead 10 Hour

        Tempe, Arizona

        We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

        AAA NCNU is genuinely concerned about your safety and the health of all of our Team Members.  As a result, should you be offered a position with our Club, you will be required to establish that you have been fully vaccinated against the COVID-19 virus, unless you are able to establish a bona fide exemption from this requirement, or where prohibited by law.

        Apply Today

        Auto Repair Technician II

        Fairfield, California

        We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

        AAA NCNU is genuinely concerned about your safety and the health of all of our Team Members.  As a result, should you be offered a position with our Club, you will be required to establish that you have been fully vaccinated against the COVID-19 virus, unless you are able to establish a bona fide exemption from this requirement, or where prohibited by law.

        At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.


         

        Why Work For Us?

        • Great Pay - with the opportunity for increases when performance skill blocks are achieved

        • Training – You’ll attend a thorough, comprehensive, training program

        • Benefits – Medical, Dental, Vision, wellness program and more!

        • 401k Matching – $1 for $1 company match up to 6% of pay

        • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan

        • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities

        • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members


         

        Summary  

         

        Essential Functions

        • Performs vehicle inspections, oil changes, and other routine maintenance related services.
        • Performs vehicle repairs such as, brake services, tune-ups, timing belt services, air conditioning inspection and repair.
        • Interprets and completes work orders and related documentation assigned by shop manager.
        • Documents include, but are not limited to, parts, requisitions, diagnostics reports, inspection forms and recommendations.
        • Assists other technicians as assigned.
        • Maintains clean and orderly work area.
        • Returns shop supplied equipment to proper locations, ready for other technicians to use.
        • Perform smog inspections as required.

         

        Knowledge/Skills/Abilities 

         

        • Clear and proficient verbal and written communication even under pressure.

        • Common knowledge of vehicle components and the common reasons for vehicle failure.

        • Demonstrates problem solving and listening skills to evaluate member safety as well as the ability. to discern safety issues and respond appropriately.

         

        Education & Experience/Licenses & Certification

         

        • High school diploma or equivalent

        • Automotive trade school certification or equivalent experience

        • California Smog License

        • Valid Automobile Operator’s License

        • 3 – 5 years Experience in inspecting and repairing cars and light trucks

        • ASE certified in L1 and at least 4 other areas

        • EPA Clean Air Act License #609 (for air conditioning diagnostics and repair)

        Work Environment/Physical Requirements

        Works outdoors at vehicle sites when servicing vehicles. Lifting and carrying tires and parts, weighing up to 50 pounds, several times a day; bending, kneeling and stooping as required for service calls. Works in all weather and all traffic conditions. Vehicle recovery sites may be wet, messy and hazardous.  Service Providers are required to provide a photograph for identification purposes.

        Apply Today

        Warehouse Delivery Driver

        Concord, California

        We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

        AAA NCNU is genuinely concerned about your safety and the health of all of our Team Members.  As a result, should you be offered a position with our Club, you will be required to establish that you have been fully vaccinated against the COVID-19 virus, unless you are able to establish a bona fide exemption from this requirement, or where prohibited by law.

        At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.


         

        Why Work For Us?

        • Benefits – Medical, Dental, Vision, wellness program and more!

        • 401k Matching – $1 for $1 company match up to 6% of pay

        • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan

        • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities

        • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

        JOB SUMMARY:

        Provide excellent service by making deliveries to field technicians per weekly schedule as well as emergency or “ASAP” deliveries. Performing general warehouse duties and customer assistance as needed.

        ESSENTIAL FUNCTIONS:

        • Deliver ordered job parts to technicians in the field per weekly schedule, accepting returns/pickups from technicians; verifying accuracy of items being delivered and/or picked up.

        • Delivering items for emergency jobs or parts needed “ASAP”.

        • Picking up Will Call items from local vendors for stock and deliveries to field technicians.

        • Returns items to local vendors as needed to help reduce shipping cost.

        • Assists purchasing with order fulfillment in warehouse, picking ordered items, labeling and placing in proper staging area.

        • Picking Expense items and wire per technician requisite order, staging on technician shelf/bins for pickup or delivery.

        • Assists with putting away stock and Expense items ordered in to maintain available and ready stock.

        • Delivers ordered stock and expense parts to Prescott warehouse weekly, verifying accuracy of delivery with Prescott staff. Bi-weekly will perform audit of supplies in Prescott warehouse to check for accuracy and proper issuance of materials.

        • Helps maintain 5S and upkeep of warehouse; sweeping, general cleaning.

        KNOWLEDGE AND SKILLS:

        • Proven ability to drive box truck

        • Great customer service

        • Ability to work in a team environment and participate as an active team member

        • Documentation skills

        • Organization skills

        • Ability to learn at a fast pace

        • Quality Control

        • Ability to understand and follow directions accurately

        EDUCATION, KNOWLEDGE, SKILLS, COMPETENCIES, CERTIFICATIONS/LICENSES:

        • High School diploma or GED

        • Excellent driving record, Valid CA Drivers License

        • Ability to use GPS or obtain accurate driving directions

        • Proficient computer skills; including MS office suite (Excel, Outlook, Word, power point) & GSuite

        • Good eye for detail and basic math skills

        WORKING ENVIRONMENT/ MINIMUM PHYSICAL REQUIREMENTS:

        Physical requirements; driving for long periods, standing, sitting, bending and lifting, need to be able to lift and carry 25 pounds (up to 50 pounds), Long periods looking at a computer screen.

        #VIC_RX

        Apply Today

        Financial Analyst

        Walnut Creek, California

        We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

        AAA NCNU is genuinely concerned about your safety and the health of all of our Team Members.  As a result, should you be offered a position with our Club, you will be required to establish that you have been fully vaccinated against the COVID-19 virus, unless you are able to establish a bona fide exemption from this requirement, or where prohibited by law.

        At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

        Why Work For Us?

        • Benefits – Medical, Dental, Vision, wellness program and more!
        • 401k Matching – $1 for $1 company match up to 6% of pay
        • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan
        • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
        • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

        Summary

        Our Financial Analyst is tasked with generating and maintaining financial models with accuracy and efficiency and reports in partnership with Manager or other Analysts.

        Essential Functions

        • Deliver accurate and timely month-end close results in conjunction with Corporate Accounting
        • Foundational understanding and application of Accounting principals to ensure AAA operates per U.S. G.A.A.P
        • Identifies unrealistic assumptions through data, conversations and facts.
        • Sources content for financial models and reports, including industry data, external research, as well as assumptions as input.
        • Uses information to improve existing models (e.g. to investigate trends, actual spend, proposed projects) or create new models.
        • Works on special projects that may be complex and financial planning with others in Finance and/or internal clients
        • Provides analysis of key assumptions, reviews plans and budgets for consistency.
        • Must be able to point out and correct errors, faulty assumptions, and suggest changes in approach.
        • Develops effective presentation materials for Manager and to present to Manager.
        • Works with others to implement solutions, strategies and actions to Manager or others within Finance and/or internal client).
        • Determines key issues and provides evaluation verbally or in presentation form to Manager or other Analysts.
        • May assist in larger projects and/or assume responsibility for a portion of the project.

        Knowledge/Skills/Abilities

        • Understand, apply, and interpret broad financial analysis concepts and U.S. G.A.A.P Accounting principals
        • Ability to understand accounting concepts, including analysis of financial statements (may require Analyst to seek development through outside courses or materials (preferred).
        • Strong mathematical, analytical and organizational skills needed.
        • Has strong business writing skills.

        Education & Experience / Licenses & Certification

        • Bachelor's degree in related area or an equivalent combination of education and experience.
        • 2+ years of experience conducting financial and/or business analysis

        #LI-VB1

        #VIC_RX

        Apply Today

        Tow and Light Service Drivers

        Truckee, California

        We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

        AAA NCNU is genuinely concerned about your safety and the health of all of our Team Members.  As a result, should you be offered a position with our Club, you will be required to establish that you have been fully vaccinated against the COVID-19 virus, unless you are able to establish a bona fide exemption from this requirement, or where prohibited by law.

        At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

        Walk in interviews welcome!

        Monday- Friday 9:00am-4:00pm

        1050 Greg St
        Sparks, NV 89431

         

        Why Work For Us?

        •  Great Pay-  $20.63 hourly with the potential to make up to an ADDITIONAL $1,300 per month with quality and productivity incentives 

        • Training – You’ll attend a thorough, comprehensive, training program

        • Benefits – Medical, Dental, Vision, wellness program and more!

        • 401k Matching – $1 for $1 company match up to 6% of pay

        • Paid Time Off- Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities

        • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

        Essential Functions

        • Driving and operating a service vehicle (i.e. flat tire changes, lock-out, fuel delivery services, etc.)

        • On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving

        • Utilizing on-board computer, radio communications, and mapping systems

        • Completion of daily paperwork (i.e. call-logs, battery invoices, cash receipts, etc.)

        ​Knowledge/Skills/Abilities 

        • Strong customer service skills 

        • Clear and proficient verbal and written communication even under pressure

        • Demonstrates problem solving and listening skills to evaluate member safety as well as the ability to discern safety issues and respond appropriately

        Work Environment/Physical Requirements

        Works outdoors at vehicle sites when servicing vehicles. Lifting and carrying tires and parts, weighing up to 50 pounds, several times a day; bending, kneeling and stooping as required for service calls. Works in all weather and all traffic conditions. Vehicle recovery sites may be wet, messy and hazardous.  Service Providers are required to provide a photograph for identification purposes.

        #ERS

        Apply Today

        Copywriter - Marketing

        Walnut Creek, California

        We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

        AAA NCNU is genuinely concerned about your safety and the health of all of our Team Members.  As a result, should you be offered a position with our Club, you will be required to establish that you have been fully vaccinated against the COVID-19 virus, unless you are able to establish a bona fide exemption from this requirement, or where prohibited by law.

        At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.


        Why Work For Us?

        • Benefits – Medical, Dental, Vision, wellness program and more!
        • 401k Matching – $1 for $1 company match up to 6% of pay
        • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan
        • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
        • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

        Job Summary

        The Advertising Copywriter is responsible for creating persuasive written marketing and digital advertising materials. The successful candidate can express the written word via scripts, headlines, manifestos, long copy with efficiency and impact. More importantly, they can transform complex ideas into simple and memorable pieces of content.

        Above all else, the Advertising Copywriter thinks about copy systematically, and has a strong understanding of messaging hierarchy in order to communicate the right message, to the right audience, at the right time.

        Essential Duties

        • Concept and execute headlines, taglines, treatments, scripts, site copy, advertising, and long copy. Organize and edit existing content. Write clear, concise, and creative copy
        • Other duties as assigned


        Knowledge and Skills

        • 5+ years experience in advertising writing

        Education and Experience

        • Bachelor's degree in English, Journalism or related field; or a combination of experience and education
        • Proven ability to write engaging and persuasive copy for advertising, ad agency experience a plus
        • A creative portfolio that demonstrates experience with traditional, digital, social and ‘on-the-horizon’ mediums
        • Experience with SEO
        • Outstanding collaboration skills with the desire, passion, and patience to work cross-functionally
        • Excellent interpersonal communication and critical thinking skills
        • Ability to self-motivate and manage multiple project deadlines
        • Strong attention to detail with proofreading and editing skills

        #LI-VB1

        #VIC_RX

        Apply Today

        Senior Developer - Fullstack - Node Js, React, Go - Remote - Must Live in Arizona or Utah

        Phoenix, Arizona

        We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

        AAA NCNU is genuinely concerned about your safety and the health of all of our Team Members.  As a result, should you be offered a position with our Club, you will be required to establish that you have been fully vaccinated against the COVID-19 virus, unless you are able to establish a bona fide exemption from this requirement, or where prohibited by law.

        At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

        We are passionate about maintaining a diverse and inclusive workplace that reflects the people and culture of the communities we serve, and fostering an environment in which everyone can realize their full potential and grow without barriers. We celebrate our differences as they make us stronger and invigorate our workplace. We believe that each of us enriches our culture by contributing unique perspectives, valuable insights and key strengths. We want each of our Team Members to feel valued, respected and supported. 

        AAA NCNU is genuinely concerned about your safety and the health of all of our Team Members.  As a result, should you be offered a position with our Club, you will be required to establish that you have been fully vaccinated against the COVID-19 virus, unless you are able to establish a bona fide exemption from this requirement, or where prohibited by law.

        Why Work For Us?

        • Benefits – Medical, Dental, Vision, wellness program and more!

        • 401k Matching – $1 for $1 company match up to 6% of pay

        • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan

        • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities

        • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

        Summary

        As a Senior Developer on the digital development team, this role will be responsible for designing and developing new features and functionality, establishing and guiding the website’s architecture, ensuring high-performance and availability, and managing all technical aspects of the NodeJs/React CMS.  Work closely with designers, product managers, and developers to ensure an effective, visually appealing, and intuitive implementation.  Helps bridge the gap between the development team and all the other departments in the company. Provides leadership and mentoring to teammates.   Assignments are broad in nature, requiring latitude for unreviewed action.

        Essential Functions

        As part of the digital development team, this role will be responsible for designing and developing new features and functionality, establishing and guiding the website’s architecture, ensuring high-performance and availability, and managing all technical aspects of the Drupal CMS. 

        Works with colleagues to build, develop, and deploy custom website functionality as needed. Works closely with the developer team to ensure that projects are delivered correctly and on time.

        • Responsible for the implementation and testing of technical solutions.  Adheres to accepted best practice coding standards.

        • Tests, develops, builds, and coordinates the integration of new products per production requirements.

        • Responsible for training and mentoring developer staff members

        • Document solutions with concise and clear explanations

        • Nimble troubleshooting of issues

        • Evaluate code to ensure that it is valid, is properly structured, meets industry standards, and is compatible with various browsers, devices, or operating systems.

        Knowledge/Skills/Abilities

        • Expert in web technologies including Nodejs HTML/ css, scss,  javascript es6

        • Experience with React, Angular and component-based front end development

        • Passionate about using the full capabilities of JavaScript/HTML/CSS in the browser to effect good design, clean code, and elegant user interactions

        • Experience with GO

        • Preferred hands-on knowledge of all parts of the web stack – HTML/Javascript/CSS, web servers, app servers, caching, database development, tool development

        Education & Experience/Licenses & Certification

        • Bachelor's degree in related area or an equivalent combination of education and experience.

        • 4 to 8 years minimum experience working with related technology in an agile team environment

        Work Environment/Physical Requirements

        Can be based remotely depending upon capabilities, maturity, leadership acumen and personal situation. Works in an office environment sitting at a desk, table or computer workstation for extended periods of time. May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

        AAA…we're one of the largest Membership organizations in the country, but we’re so much more than our legendary roadside service. We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.  We're community-minded, and celebrate the growth, development, and successes of our diverse Team Members.  Whether you’re just starting your journey or looking to grow your career, we’ll support you every step of the way.

        We’ll value your skills and experience. We’re building a performance organization with heart and developing a pipeline of tomorrow’s leaders. Your work will be enhanced with training opportunities, a mentoring program, and our Promote-from-within philosophy. We celebrate our diversity and leverage the power of many minds. 

        #LI-CM1

        #CATH_RX

        Apply Today

        Principal Business Analyst - A3 Smart Home

        Walnut Creek, California

        We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

        AAA NCNU is genuinely concerned about your safety and the health of all of our Team Members.  As a result, should you be offered a position with our Club, you will be required to establish that you have been fully vaccinated against the COVID-19 virus, unless you are able to establish a bona fide exemption from this requirement, or where prohibited by law.

        At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

        Why Work For Us?

        • Benefits – Medical, Dental, Vision, wellness program and more!
        • 401k Matching – $1 for $1 company match up to 6% of pay
        • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan
        • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
        • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

        Summary:

        Supports the overall business strategy and corporate objectives by performing analysis to support the identification of business needs and determine solutions to business problems. 

        Essential Functions

        • Performs complex analysis of data and the relationship to operational and financial objectives of the organization.
        • Collaborates with other business areas to investigate issues, makes recommendations and develops action plans to contribute to company objectives, principles and to achieve goals.
        • Develops metrics and reports using research and tools provided by company.
        • Identifies gaps in tools and data, and works collaboratively to resolve.
        • Participates as subject matter expert in projects related to analytics data structures and applications. Makes decisions on methods and techniques.
        • Interprets results of analysis, prepares and presents outcomes to senior leadership.
        • Reviews reporting and analytic methodologies and makes recommendations for improvement.
        • Proactively analyzes data and delivers insights to business customers to deepen their understanding of key issues.
        • Identifies, troubleshoots, and resolves data issues, working with IT and other areas as needed.
        • Reviews work of peers to ensure effectiveness and may act as team lead and/or coordinate the activities of others.

        Knowledge/Skills/Abilities

        • Advanced research, analytical, data processing and mathematical skills
        • Strong Excel, SQL and Tableau experience (required)
        • Working knowledge of Oracle or Power BI tools
        • Strong knowledge of database structures including relational database concepts
        • Advanced Microsoft Excel skills, including charts/graphs, pivot tables, lookups, and complex nested formulas
        • Demonstrated ability to make effective formal presentations as well as structure and conduct data analyses relevant to complex business issues
        • Project management experience and advanced business writing skills
        • Proficiency in MS-PowerPoint as well as structured analysis and design techniques
        • Demonstrated ability to communicate effectively with various levels of management to present findings relevant to audience

        Education & Experience / Licenses & Certification

        • Bachelor's degree in related area, advanced degree preferred
        • 7+ years of analytical experience in related industry
        • Mentoring and leadership experience (preferred)
        • Technical or business certifications relevant to role (preferred)

        #LI-VB1

        #VIC_RX

        Apply Today

        Senior IT Auditor

        Phoenix, Arizona

        We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

        AAA NCNU is genuinely concerned about your safety and the health of all of our Team Members.  As a result, should you be offered a position with our Club, you will be required to establish that you have been fully vaccinated against the COVID-19 virus, unless you are able to establish a bona fide exemption from this requirement, or where prohibited by law.

        At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

        Why Work For Us?

        • Benefits – Medical, Dental, Vision, wellness program and more!
        • 401k Matching – $1 for $1 company match up to 6% of pay
        • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan
        • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
        • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

        The Senior IT Auditor will be responsible for planning and executing Information Technology audits, continuous risk monitoring, and providing control consultation on programmatic, operational, risks and controls throughout the Club and its operations.

        Essential Functions

        • Plan and execute IT audits, including identifying and analyzing risks, planning and prioritizing the audit work, conducting audit interviews, observing operations, documenting and analyzing procedures and controls, performing audit tests, preparing appropriate work papers, developing audit recommendations and reviewing them with appropriate management, and preparing audit reports.

        • Acting as the central point of contact to the Audit Manager and to the Client.

        • Provide risk identification, security and audit control input for projects and other initiatives.

        • Complies with relevant aspects of Club’s audit methodology and IIA Standards

        • Generates innovative results and recommendations visible to senior IA and client mgmt.

        • Maintain professional certification(s) and continue to develop and expand knowledge of the audit profession, Information Technology, our industry, and the Club’s products and information through self-study, research, and continuing education efforts.

        • Perform duties & responsibilities specific to department functions & activities.

        Qualifications

        • Bachelors or higher level degree in Finance, accounting, MIS or related field of study or equivalent experience

        • 3 - 5+ years of demonstrated internal control or risk management related experience; "Big 4" public accounting/consulting experience highly desirable.

        • Professional certification, such as CISSP, CIA, CISA, CPA, is preferred. 

        • Sound knowledge and experience in information technology audit, systems design and management, security, and client server technologies.

        • Understanding of security software, database technology, and emerging internet technologies.

        • Proactive worker who can demonstrate strong project management and organization skills with successful experience in concurrently managing multiple projects at varying levels of technical difficulty.

        • Strong analytical skills with the ability to critically analyze and assess the adequacy of internal controls and opportunities for process improvements and efficiency gains.

        • Flexible self-starter who excels at learning new processes and business functions.

        • Excellent written communication skills to be able to clearly document audit planning, fieldwork and reporting work papers, reports and rationale memorandums.

        • Excellent verbal communication skills with the ability to work and negotiate with IT and business process owners.

        • Strong interpersonal and presentation skills.

        • Ability to work effectively as part of a team environment and independently as an individual contributor, demonstrating a continuous commitment to improvement.

        • Knowledge of IIA Standards, NIST, COBIT 5, and the COSO control frameworks.

        #LI-VB1

        Apply Today

        Tow Drivers Needed

        Sacramento, California

        We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

        AAA NCNU is genuinely concerned about your safety and the health of all of our Team Members.  As a result, should you be offered a position with our Club, you will be required to establish that you have been fully vaccinated against the COVID-19 virus, unless you are able to establish a bona fide exemption from this requirement, or where prohibited by law.

        At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.


         

        Why Work For Us?

        •  Great Pay-  $18.50 hourly with the potential to make up to an ADDITIONAL $1,300 per month with quality and productivity incentives 

        • Training – You’ll attend a thorough, comprehensive, training program

        • Benefits – Medical, Dental, Vision, wellness program and more!

        • 401k Matching – $1 for $1 company match up to 6% of pay

        • Monthly Bonuses!

        • Paid Time Off- Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities

        • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

        Essential Functions

        • Driving and operating a service vehicle (i.e. flat tire changes, lock-out, fuel delivery services, etc.)

        • On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving

        • Leverages sales skills for offering products and services from AAA to member during service interaction

        • Utilizing on-board computer, radio communications, and mapping systems

        • Completion of daily paperwork (i.e. call-logs, battery invoices, cash receipts, etc.)

        ​Knowledge/Skills/Abilities 

        • Clear and proficient verbal and written communication even under pressure

        • Common knowledge of vehicle components and the common reasons for vehicle failure

        • Demonstrates problem solving and listening skills to evaluate member safety as well as the ability to discern safety issues and respond appropriately

        • Ability to drive a manual/automatic shift vehicle

        Education & Experience/Licenses & Certification

        • Two (2) years of experience in a customer contact role

        • Education and training. I.E.: AAA Compliance Training, RPST,TSAAC, Lock-out, PSP, Battery Service Training

        • Vocational technical automotive training/certification or equivalent experience (preferred)

        • ASE (Automotive Service Excellence) certification(preferred)


         

        Work Environment/Physical Requirements

        Works outdoors at vehicle sites when servicing vehicles. Lifting and carrying tires and parts, weighing up to 50 pounds, several times a day; bending, kneeling and stooping as required for service calls. Works in all weather and all traffic conditions. Vehicle recovery sites may be wet, messy and hazardous.  Service Providers are required to provide a photograph for identification purposes.

        #GAB

        Apply Today

        Project Manager Associate

        Walnut Creek, California

        We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

        AAA NCNU is genuinely concerned about your safety and the health of all of our Team Members.  As a result, should you be offered a position with our Club, you will be required to establish that you have been fully vaccinated against the COVID-19 virus, unless you are able to establish a bona fide exemption from this requirement, or where prohibited by law.

        At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

        Why Work For Us?

        • Benefits – Medical, Dental, Vision, wellness program and more!

        • 401k Matching – $1 for $1 company match up to 6% of pay

        • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan

        • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities

        • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

         

        Our Project Manager Associate will be supporting the Branch operations team and responsible for the following:

        Essential Functions

        • Deliver critical NCNU projects with focused discipline and planning, on time, on budget to meet business goals

        • Execute projects using standard NCNU methodology for defining, tracking, communicating and delivering measureable business benefits.  Improve methodology and tools over time

        • Plan, schedule, manage and coordinate all aspects of the project life cycle; analysis, plan, build, test, implement, and training

        • Identifies and analyzes problems, recommends solutions.  Distinguishes between relevant and irrelevant information to make logical decisions

        • Facilitate project team, communicate early and often. Work with project team to mitigate project risks and balance the business needs versus technical constraints

        • Has authority to prioritize project tasks based on capacity, due dates & critical path

        • Effectively identify and resolve any issues throughout project life cycle

        • Promotes, utilizes, and contributes to knowledge transfer discussions before, during and after project completion

        • Provide consistent and comprehensive status updates; reporting schedule, cost, scope, work load, and project team performance

        Knowledge/Skills/Abilities 

        • Excellent organizational and time management skills (Required)

        • Adaptable self-starter who is skilled at creating structure in ambiguous environments  (Required)

        • Strong logical and analytical problem-solving skills; ability to recommend solutions (Required)

        • Outstanding presentation, verbal and written communication skills with audiences of all levels (Required)

        • Ability to identify potential people-side risks and anticipated points of resistance, and develop specific plans to mitigate or address concerns (Preferred)

        • Basic knowledge of MS Office applications (Required)

        • Experience with change management strategy based on situational awareness of changes and the groups impacted  (Preferred)

        Education & Experience/Licenses & Certification

        • Bachelor's degree in related area or an equivalent combination of education and experience

        • 1-2 years of project experience in a consulting firm / environment. At least 1 year of experience leading full life-cycle projects, consisting of 2 or more people, $50,000 in budget (Required)

        • 0-3 years if experience identifying resistance and performance gaps, and work to develop and implement corrective actions (Preferred)

        • 0-3 yrs of experience training others to use process, organization, change, and/or learning improvement methodologies (Preferred)

        #VIC_RX

        Apply Today

        Automotive Repair Technician

        Hayward, California

        We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

        AAA NCNU is genuinely concerned about your safety and the health of all of our Team Members.  As a result, should you be offered a position with our Club, you will be required to establish that you have been fully vaccinated against the COVID-19 virus, unless you are able to establish a bona fide exemption from this requirement, or where prohibited by law.

        Hayward Auto Center Opening Soon!

        Come Join Us

        • Exceptional benefits within 30 days of hire, with employer contribution to medical/Dental/Vision premiums
        • 401K Matching $1 to $1 up to 6% annually
        • 15 Paid Days off (20 after 1 year) + 9 paid holidays for a great work/life balance, some Saturdays and no Sundays
        • Tuition reimbursement for ASE Certifications
        • Paid Training
        • State of the art equipment
        • Clean well equipped shops with consistent car count
        • A free AAA Membership and numerous employee discounts

        Job Responsibilities:

        • Performs work that is indicated on Approved Repair Orders.
        • Performs only needed and or customer requested services on vehicles. 
        • Performs all repairs according to MAP (Motorist Assurance Program), OEM (Original Equipment Manufacturers) or accepted industry standard procedures
        • Assures all repairs are for the benefit of the member/customer. 
        • Test drives all vehicles when practical for any/all performance or drivability concerns before performing work
          • Exception: when unsafe or vehicle not drivable
          • Retest drives after repairs completed to verify that repair solved defined problems
        • Maintains clean and safe work environment; cleans spills and debris immediately to reduce hazards
        • Maintain company provided equipment and machinery
        • Follows company and industry safety rules and regulations
        • Reports all unsafe conditions to supervisor including but not limited to lifts, overhead doors, and equipment
        • Attends all required training, seeks additional training to maintain and increase effectiveness
        • Keeps up to date on industry trends and repair procedures. 
        • Attends and successfully completes at least 24 hours of continuing auto repair training per year sponsored and/or provided by the club. 
        • Maintains customer vehicles in regard to cleanliness and does not tune or otherwise adjust any controls within the vehicle.
        • Verifies as soon as practicable that parts ordered for the vehicle assigned to them are correct.
        • Performs digital inspection and documents to their full potential. Notates all pertinent information into the shop inspection or management system, attaches all photos or videos to illustrate repairs or needs to the inspection. 
        • Assures all comeback related repairs are prioritized as directed by manager or lead. 
        • Communicates effectively as necessary with manager, service advisors and other technicians to contribute to the overall performance of the location 
        • Responsible for the safety and accuracy of all repairs made and or systems inspected to assure vehicle is as safe or more safe condition as was prior to work commencing
        • Performs other related duties as assigned.
        • Note: May require travel to different locations on an as needed basis

        Knowledge/Skills/Abilities

        • Effective verbal and written communication skills in the language(s) required for the role, as justified for business necessity
        • Effective organization, interpersonal and negotiation skills
        • Ability to work scheduled hours as necessitated by business need
        • Math and computer skills with experience using software applications including word processing, browsers, and email
        • Member service focus
        • Ability to drive vehicles equipped with manual transmission
        • Knowledge of equipment/tool operation and diagnostic/repair procedures
        • Maintains 100% productivity as measured by dividing hours worked by labor hours flagged

        Education & Experience/ Licenses & Certifications

        • High School diploma or equivalent certification (GED)
        • Valid driver license and acceptable driving record
        • At least four  years experience as an automobile technician 
        • Smog Repair and Testing Certification preferred (CA only)

        Work Environment/Physical Requirements

        • Ability to lift and or carry up to 50lbs
        • Standing, bending, kneeling, pushing, reaching, lifting, climbing ladders
        • Exposure to loud noises

        #AUTO

        Apply Today

        Associate Product Marketer

        Berkeley, California

        We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

        AAA NCNU is genuinely concerned about your safety and the health of all of our Team Members.  As a result, should you be offered a position with our Club, you will be required to establish that you have been fully vaccinated against the COVID-19 virus, unless you are able to establish a bona fide exemption from this requirement, or where prohibited by law.

        At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work.

        At A3 Ventures we come to work to dream, design and define how we will live and move into the future. We exist to harness these forces for the benefit of Members and future generations, humanizing disruptive change for the betterment of the communities we serve. We’re looking for bright, passionate, and collaborative people to join our tight-knit team as we innovate in the spirit of service.  

        Why Work For Us?

        • Impact. Lead the charge in mobility as a service movement and enable people’s lives to improve through the sharing economy. Leverage the best of an established 115 year-old not for profit combined with start-up speed and agility to create real and meaningful impact.
        • Recognition. We offer a competitive total compensation package including base salary, annual performance bonuses, benefits, and 401(k) Company match with additional discretionary contribution potential.
        • Lifestyle. We do honorable work, and we practice our values: humility, integrity, teamwork, and service. You’ll have the security of a larger organization but you’ll move at startup speed.

        Essential Functions  

        • Product Development & Brand Management – Responsible for development and management of new mobility products and branding that align with the AAA mission. Creation and execution of annual plans including business analytics, communication, digital and social media. Partner internally and externally to develop and execute marketing activities that drive growth and achieve targets. 
        • Analytics - Evaluate market and campaign data to drive marketing programs and activities. Manage key business KPIs to accomplish strategic goals.
        • Competitive Intelligence – Monitor competitor activities, including pricing, promotion, new product launches, advertising.
        • Marketing Budget – Manage campaign budget, including budget tracker, PO's and invoicing.
        • Project Management – Perform ad-hoc projects as needed to support Marketing Director.
        • Communication/ Networking – Guide advertising agencies and production vendors to execute digital marketing plan; prepare materials in partnership with creative agencies.

        Knowledge, Skills and Abilities

        • Strong problem solving skills
        • Proficient in financial and analytical thinking and analyses
        • Clear and concise communication skills and team influencer

        Education and Experience

        • College degree
        • 3-5 years related work experience
        • CPG experience in developing, managing and marketing brands preferred

        #OLG_RX

        #LI-OH1

        Apply Today

        Manager/Director IT Audit

        Walnut Creek, California

        We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

        AAA NCNU is genuinely concerned about your safety and the health of all of our Team Members.  As a result, should you be offered a position with our Club, you will be required to establish that you have been fully vaccinated against the COVID-19 virus, unless you are able to establish a bona fide exemption from this requirement, or where prohibited by law.

        At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

        Why Work For Us?

        • Benefits – Medical, Dental, Vision, wellness program and more!
        • 401k Matching – $1 for $1 company match up to 6% of pay
        • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan
        • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
        • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

        Our Internal Audit team is seeking an experienced Director to perform and/or lead moderate to complex IT audits. The IT Audit Manager/Director will provide leadership and coaching to a team of internal audit professionals throughout the execution of the audits and ensure the audit reports and supporting work papers meet department requirements and professional standards. This role will perform and supervise engagements in the areas of application management, technical management, service desk, and operations Management.  The ideal candidate will have experience dealing with processes related to service design and strategy, service operation and transition.

        Essential Functions

        • Perform and/or manage assigned audit projects to ensure audits are completed as scheduled and staff is utilized efficiently.
        • Ensure audits are adequately planned and risk assessments are completed to identify and evaluate potential business risks.
        • Review and approve audit workpapers and reports to ensure key risks and controls are addressed and test procedures support the audit objectives.
        • Coordinate with the business units to ensure that management remediation plans are practical, effective and implemented as agreed.
        • Provide leadership and coaching to a team of internal audit professionals.
        • Contribute to the preparation of the annual audit plan.
        • Stay abreast of best practices both internally and externally and introduce those practices to the company as applicable.

        Knowledge/Skills/Abilities

        • Excellent verbal and written communication skills
        • Ability to quickly comprehend the critical inputs, outputs and processes within a variety of business units and apply that understanding to planning, assignment, and/or execution of tasks for an audit project
        • Ability to apply critical thinking and analytical techniques
        • Strong interpersonal skills – track record of working with people at all levels of an organization to facilitate positive changes
        • Extensive project management experience.
        • Detail oriented
        • Knowledge of IIA professional standards
        • Knowledge of audit analytics software ACL, IDEA, Alteryx (preferred)
        • Understanding of IT risk assessment and audit procedures
        • Knowledge of TeamMate software  (preferred)
        • Knowledge of property and casualty insurance (preferred)

        Education & Experience / Licenses & Certification

        • ITIL Certified with at least 7 years’ experience, CISA, CIA, CPA desirable
        • At least 3 years people management experience.
        • Minimum of 5 years in a IT leadership role experience

        We are passionate about maintaining a diverse and inclusive workplace that reflects the people and culture of the communities we serve, and fostering an environment in which everyone can realize their full potential and grow without barriers. We celebrate our differences as they make us stronger and invigorate our workplace. We believe that each of us enriches our culture by contributing unique perspectives, valuable insights and key strengths. We want each of our Team Members to feel valued, respected and supported.  

        #LI-VB1

        #VIC_LX

        Apply Today

        Tow and Light Service Driver

        Hayward, California

        We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

        AAA NCNU is genuinely concerned about your safety and the health of all of our Team Members.  As a result, should you be offered a position with our Club, you will be required to establish that you have been fully vaccinated against the COVID-19 virus, unless you are able to establish a bona fide exemption from this requirement, or where prohibited by law.

        At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.


         

        Why Work For Us?

        • Great Pay- $21.85 hourly with the potential to make up to an ADDITIONAL $1,300 per month with quality and productivity incentives!

        • Training – You’ll attend a thorough, comprehensive, training program

        • Benefits – Medical, Dental, Vision, wellness program and more!

        • 401k Matching – $1 for $1 company match up to 6% of pay

        • Paid Time Off- Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities

        • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

        Essential Functions

        • Driving and operating a service vehicle (i.e. flat tire changes, lock-out, fuel delivery services, etc.)

        • On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving

        • Leverages sales skills for offering products and services from AAA to member during service interaction

        • Utilizing on-board computer, radio communications, and mapping systems

        • Completion of daily paperwork (i.e. call-logs, battery invoices, cash receipts, etc.)

        ​Knowledge/Skills/Abilities 

        • Clear and proficient verbal and written communication even under pressure

        • Common knowledge of vehicle components and the common reasons for vehicle failure

        • Demonstrates problem solving and listening skills to evaluate member safety as well as the ability to discern safety issues and respond appropriately

        • Ability to drive a manual/automatic shift vehicle

        Education & Experience/Licenses & Certification

        • Two (2) years of experience in a customer contact role

        • Education and training. I.E.: AAA Compliance Training, RPST,TSAAC, Lock-out, PSP, Battery Service Training

        • Vocational technical automotive training/certification or equivalent experience (preferred)

        • ASE (Automotive Service Excellence) certification(preferred)


         

        Work Environment/Physical Requirements

        Works outdoors at vehicle sites when servicing vehicles. Lifting and carrying tires and parts, weighing up to 50 pounds, several times a day; bending, kneeling and stooping as required for service calls. Works in all weather and all traffic conditions. Vehicle recovery sites may be wet, messy and hazardous.  Service Providers are required to provide a photograph for identification purposes.

        #ERS

        Apply Today

        Service Advisor

        Sacramento, California

        We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

        AAA NCNU is genuinely concerned about your safety and the health of all of our Team Members.  As a result, should you be offered a position with our Club, you will be required to establish that you have been fully vaccinated against the COVID-19 virus, unless you are able to establish a bona fide exemption from this requirement, or where prohibited by law.

        Why Work With Us:

        Check out the benefits:

        • Base salary plus a generous commission plan
        • Exceptional benefits within 30 days of hire, with employer contribution to medical/Dental/Vision premiums
        • 401K Matching $1 to $1 up to 6% annually
        • 15 Paid Days off (20 days after 1 year) + 9 paid holidays, some Saturdays and no Sundays
        • Opportunities for growth
        • Tuition reimbursement for automotive education and ASE Certifications
        • Clean well equipped shops with state of the art equipment and consistent car count
        • A free AAA Membership and numerous employee discounts

        The Service Advisor focuses on delivering an outstanding member experience as well as facilitating the work flow of technicians. The role encompasses listening and asking the proper questions to ensure the customer’s needs are addressed while maintaining the highest levels of customer satisfaction. This includes delivering courteous service, clearly explaining services and charges, accurate completion of timelines, and delivering quality work. The Service Advisor is responsible for scheduling work, preparing estimates, ordering parts, and coordinating other service activities as well as managing promised times.

        Essential Duties

        • Responsible for performing all duties necessary to interact with members, determine their perceived auto repair needs and to meet and exceed their expectations of great customer service.

        • Accurately document repairs, diagnostic and maintenance work into shop management system 

        • Ensures all necessary BAR requirements are met in Repair Order preparation and documentation

        • Sources and estimates all needed parts for repairs to customer vehicles

        • Suggests repairs for safety and improved performance and helps prioritize for customers  in order of importance safety, economy, longevity etc.

        • Reviews  all repairs made to vehicles at point of sale and assures customers have a clear understanding of repairs performed throughout all phases of the transaction including the original estimate through the final payment. 

        • Performs minimal record keeping and other administrative functions required to support the business 

        • Note: May require travel to different locations on an as needed basis

        Knowledge/Skills/Abilities

        • Highly effective organizational skills

        • Strong interpersonal and customer service abilities

        • Highly proficient verbal and written communication skills in the language(s) required for the role, as justified for business necessity

        • Knowledge of shop management and/or estimating software

        • Knowledge of parts sourcing and use of online vendor catalogs

        • Strong math and computer skills with experience using software applications including word processing, spreadsheets, browsers, and email

        • Ability to work scheduled hours as necessitated by business need

        Education & Experience / Licenses & Certification

        • Valid driver license and acceptable driving record

        • High School Diploma or equivalent certification (GED)

        • 3-5 years industry experience in auto repair, service advisor experience preferred

        • 3-5 years of successful direct customer interaction, auto repair preferred

        • Automotive Service Excellence certification desired 

        Work Environment/Physical Requirements

        • Standing, bending, kneeling, pushing, sitting for extended periods.


        #AUTO

        Apply Today

        Shuttle Driver / Customer Service

        Phoenix, Arizona

        We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

        AAA NCNU is genuinely concerned about your safety and the health of all of our Team Members.  As a result, should you be offered a position with our Club, you will be required to establish that you have been fully vaccinated against the COVID-19 virus, unless you are able to establish a bona fide exemption from this requirement, or where prohibited by law.

        Why Work With Us:

        • Exceptional benefits within 30 days of hire, with employer contribution to medical/Dental/Vision premiums

        • 401K Matching $1 for $1 up to 6% annually

        • Opportunity for advancement

        • 15 Paid Days off, some Saturdays and no Sunday work hours

        • Clean well equipped shops with high car count

        • Free AAA Membership and numerous employee discounts

         

        Essential Functions

        • Maintain proper levels of member/customer satisfaction.

        • Answer telephones and assist customers with booking appointments and general service questions.

        • Route customers to the proper staff member for more technical questions.

        • Assist with invoicing and processing payments for customers.

        • Assist with entering supplier invoices into the shop management software.

        • Assist the General Manager with physical inventories

        • Assist management with coordinating and holding employee meetings.

        • Assist Service Advisors and General Manager with various administrative duties – filing, mail processing, supply ordering, daily closing, etc.

        • Maintain a clean and safe working environment. Keep the parking area and the interior sales and service area of the facility neat and clean on a daily basis.

         

        Knowledge/Skills/Abilities

        • Good written verbal communication, ability to take direction well

        • Bilingual communication skills (preferred)

        • Basic Mathematical skills

         

        Education, Experience, Licenses/Certification

        • Two (2) years of experience in a customer contact role

        • Must be at least 21 years of age

        Work Environment/Physical Requirements

        • Lifting and carrying parts, weighing up to 25 pounds, possibly several times a day

        • Some exposure to loud noises every day for up to 30 minutes at a time from air tools and auto repair equipment.

        • A percent of time is spent traveling by car to pick up parts and customers

        • Long periods of time on your feet.

        #AUTO

        Apply Today

        Automotive Repair Technician - $2,500 Sign On Bonus

        Phoenix, Arizona

        We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

        AAA NCNU is genuinely concerned about your safety and the health of all of our Team Members.  As a result, should you be offered a position with our Club, you will be required to establish that you have been fully vaccinated against the COVID-19 virus, unless you are able to establish a bona fide exemption from this requirement, or where prohibited by law.

        Why Work With Us:

        • Sign On Bonus $2,500*

        • * Sign On Bonus applies to Certified Master Repair Technicians

        • Great Pay – $40K to $130K DOE

        • Exceptional benefits - eligibility within 30 days of hire with employer contribution to Medical/Dental/Vision premiums

        • 401K Matching $1 to $1 up to 6% annually

        • 15 Paid Days off (20 after 1 year) + 9 paid holidays for a great work/life balance, some Saturdays and no Sunday work

        • Tuition reimbursement for ASE Certifications

        • Paid Training

        • State of the art equipment

        • Clean well equipped shops with consistent car count

        • A free AAA Membership and numerous employee discounts

        Job Responsibilities:

        • Performs work that is indicated on Approved Repair Orders.

        • Performs only needed and or customer requested services on vehicles. 

        • Performs all repairs according to MAP (Motorist Assurance Program), OEM (Original Equipment Manufacturers) or accepted industry standard procedures

        • Assures all repairs are for the benefit of the member/customer. 

        • Test drives all vehicles when practical for any/all performance or drivability concerns before performing work

          • Exception: when unsafe or vehicle not drivable

          • Retest drives after repairs completed to verify that repair solved defined problems

        • Maintains clean and safe work environment; cleans spills and debris immediately to reduce hazards

        • Maintain company provided equipment and machinery

        • Follows company and industry safety rules and regulations

        • Reports all unsafe conditions to supervisor including but not limited to lifts, overhead doors, and equipment

        • Attends all required training, seeks additional training to maintain and increase effectiveness

        • Keeps up to date on industry trends and repair procedures. 

        • Attends and successfully completes at least 24 hours of continuing auto repair training per year sponsored and/or provided by the club. 

        • Maintains customer vehicles in regard to cleanliness and does not tune or otherwise adjust any controls within the vehicle.

        • Verifies as soon as practicable that parts ordered for the vehicle assigned to them are correct.

        • Performs digital inspection and documents to their full potential. Notates all pertinent information into the shop inspection or management system, attaches all photos or videos to illustrate repairs or needs to the inspection. 

        • Assures all comeback related repairs are prioritized as directed by manager or lead. 

        • Communicates effectively as necessary with manager, service advisors and other technicians to contribute to the overall performance of the location 

        • Responsible for the safety and accuracy of all repairs made and or systems inspected to assure vehicle is as safe or more safe condition as was prior to work commencing

        • Performs other related duties as assigned.

        • Note: May require travel to different locations on an as needed basis

        Knowledge/Skills/Abilities

        • Effective verbal and written communication skills in the language(s) required for the role, as justified for business necessity

        • Effective organization, interpersonal and negotiation skills

        • Ability to work scheduled hours as necessitated by business need

        • Math and computer skills with experience using software applications including word processing, browsers, and email

        • Member service focus

        • Ability to drive vehicles equipped with manual transmission

        • Knowledge of equipment/tool operation and diagnostic/repair procedures

        • Maintains 100% productivity as measured by dividing hours worked by labor hours flagged

        Education, Experience / Licenses & Certifications

        • High School diploma or equivalent certification (GED)

        • Valid driver license and acceptable driving record

        • Minimum of four years experience as an automotive technician (preferred)

        • Smog Repair and Testing Certification preferred (CA only)

        Work Environment/Physical Requirements

        • Ability to lift and or carry up to 50lbs

        • Standing, bending, kneeling, pushing, reaching, lifting, climbing ladders

        • Exposure to loud noises

        #AUTO

        Apply Today

        AAA Sales Agent

        Bozeman, Montana

        We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

        AAA NCNU is genuinely concerned about your safety and the health of all of our Team Members.  As a result, should you be offered a position with our Club, you will be required to establish that you have been fully vaccinated against the COVID-19 virus, unless you are able to establish a bona fide exemption from this requirement, or where prohibited by law.

        At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

         

        Why work for us?

        • Compensation – Generous base ($32,000 annually) plus commission pay structure with the ability to earn commission on every policy

        • Fast Start Bonus - Earn upto $10,000 during your first 6 months

        • Licensing Assistance – AAA will reimburse a portion of the costs of licensure

        • No Overhead Costs – W-2 structure with dedication space in a AAA NCNU branch.

        • Benefits – Medical, Dental, Vision, wellness program and more!

        • 401k Matching – $1 for $1 company match up to 6% of pay.

        • Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities.

        • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.

         

        Summary:

        Sales Agents serve our Members by selling Property & Casualty and Roadside Assistance insurance that meets the Member’s needs.

         

        Essential Functions

        • Uses sales techniques and product knowledge to identify customer-specific needs to generate new sales, retain existing insured’s and grow our overall insurance book of business. Effectively overcomes objections to close the sale and/or retain the insured.

        • Works to meet or exceed targets as defined in the sales incentive plan and as assigned by the Insurance Associate’s manager.

        • Conducts an insurance review for clients to identify a range of suitable products. Uses provided tools and applicable underwriting guidelines to assess risk, recommend appropriate products and related coverage, quote, bind and issue policies.

        • Consistently provides all Members with a sales and service experience that enhances the member’s affinity to the AAA brand and results in greater member satisfaction and loyalty.

        • Proactively solicits and markets to business and/or community events, performs outbound calling, works marketing lists, and cross-sells/up-sells new and existing customers.

        • Responds to customer inquiries and requests relating to insurance products and membership.

        • Researches and resolves customer service issues. Often assists the insured in initiating the first notice of loss on claims.

        Education & Experience/Licenses & Certification

        • High school diploma or GED required. Bachelor's degree in a relevant field preferred.

        • 2 to 4 years of sales experience preferred.

        • Currently possesses, or has the ability to acquire unrestricted state issued license(s) required to place property and casualty insurance within twenty-one (21) calendar days of start date. Depending on start date,  active property and casualty license(s) may be required.

        Work Environment/Physical Requirements

        Works in an office environment sitting at a desk, table or computer workstation for extended periods of time.  May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

        #MOR

        Apply Today

        General Service Technician/Lube Tech

        Peoria, Arizona

        We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

        AAA NCNU is genuinely concerned about your safety and the health of all of our Team Members.  As a result, should you be offered a position with our Club, you will be required to establish that you have been fully vaccinated against the COVID-19 virus, unless you are able to establish a bona fide exemption from this requirement, or where prohibited by law.

        Check out the benefits:

        • Exceptional benefits - eligibility within 30 days of hire with employer contribution to Medical/Dental/Vision premiums

        • 401K Matching $1 to $1 up to 6% annually

        • 15 Paid Days off (20 days after 1 year) + 9 paid holidays, some Saturdays and no Sundays

        • Opportunities for growth

        • Tuition reimbursement for automotive education and ASE Certifications

        • Clean well equipped shops with state of the art equipment and consistent car count

        • A free AAA Membership and numerous employee discounts

        Job Responsibilities:

        • Performs oil changes and lubrication service for member and nonmember vehicles.

        • Performs tire repairs and installation service for member and nonmember vehicles.

        • Performs other minor repairs as assigned by Lead Tech or Service Advisor, according to their abilities.

        • Assist upper level technicians as needed and for experience.

        • Test drives vehicles when practical for any/all performance or drivability concerns before performing work

          • Exception: when unsafe or vehicle not drivable

          • Retest drives after repairs completed to verify that repair solved defined problems

        • Maintains clean and safe work environment; cleans spills and debris immediately to reduce hazards

        • Maintain company provided equipment and machinery

        • Follows company and industry safety rules and regulations

        • Reports all unsafe conditions to supervisor including but not limited to lifts, overhead doors, and equipment

        • Attends all required training, seeks additional training to maintain and increase effectiveness

        • Keeps up to date on industry trends and repair procedures. 

        • Attends and successfully completes at least 12 hours of continuing auto repair training per year sponsored and/or provided by the club. 

        • Maintains customer vehicles in regard to cleanliness and does not tune or otherwise adjust any controls within the vehicle.

        • Verifies as soon as practicable that parts ordered for the vehicle assigned to them are correct.

        • Performs all repairs according to MAP (Motorist Assurance Program), OEM (Original Equipment Manufacturers) or accepted industry standard.

        • Performs digital inspection and documents to their full potential. Notates all pertinent information into the shop inspection or management system, attaches all photos or videos to illustrate repairs or needs to the inspection. 

        • Assures all comeback related repairs are prioritized as directed by manager or lead. 

        • Communicates effectively as necessary with manager, service advisors and other technicians to contribute to the overall performance of the location 

        • Responsible for the safety and accuracy of all repairs made and or systems inspected to assure vehicle is as safe or more safe condition as was prior to work commencing

        • Performs other related duties as assigned.

        • Note: May require travel to different locations on an as needed basis

        Knowledge/Skills/Abilities

        • Effective verbal and written communication skills in the language(s) required for the role, as justified for business necessity

        • Effective organization, interpersonal and negotiation skills

        • Ability to work scheduled hours as necessitated by business need

        • Math and computer skills with experience using software applications including word processing, spreadsheets, browsers, and email

        • Member service focus

        • Automotive/mechanical background

        • Ability to drive vehicles equipped with manual transmission

        • Knowledge of equipment/tool operation and diagnostic/repair procedures

        • Maintains 20% productivity measured by hours worked/hours flagged

        Education & Experience/ Licenses & Certifications

        • High School diploma or equivalent certification (GED)

        • Must be 21 years of age

        • Valid driver license and acceptable driving record

        • Six months experience in general repair, lube services and or tire shop

        Work Environment/Physical Requirements

        • Ability to lift and or carry up to 50lbs

        • Standing, bending, kneeling, pushing, reaching, lifting, climbing ladders

        • Exposure to loud noises

        #MCC_RX

        #AUTO

        Apply Today

        Service Advisor

        Rocklin, California

        We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

        AAA NCNU is genuinely concerned about your safety and the health of all of our Team Members.  As a result, should you be offered a position with our Club, you will be required to establish that you have been fully vaccinated against the COVID-19 virus, unless you are able to establish a bona fide exemption from this requirement, or where prohibited by law.

        Why Work With Us:

        • Great Pay plus a generous commission plan
        • Exceptional benefits within 30 days of hire, with employer contribution to medical/Dental/Vision premiums
        • 401K Matching $1 to $1 up to 6% annually
        • 15 Paid Days off (20 after 1 year) + 9 paid holidays for a great work/life balance, some Saturdays and no Sundays
        • Tuition reimbursement for ASE Certifications
        • Paid Training
        • State of the art equipment
        • Clean well equipped shops with consistent car count
        • A free AAA Membership and numerous employee discounts

        The Service Advisor focuses on delivering an outstanding member experience as well as facilitating the work flow of technicians. The role encompasses listening and asking the proper questions to ensure the customer’s needs are addressed while maintaining the highest levels of customer satisfaction. This includes delivering courteous service, clearly explaining services and charges, accurate completion of timelines, and delivering quality work. The Service Advisor is responsible for scheduling work, preparing estimates, ordering parts, and coordinating other service activities as well as managing promised times.

        Essential Duties

        • Responsible for performing all duties necessary to interact with members, determine their perceived auto repair needs and to meet and exceed their expectations of great customer service.

        • Accurately document repairs, diagnostic and maintenance work into shop management system 

        • Ensures all necessary BAR requirements are met in Repair Order preparation and documentation

        • Sources and estimates all needed parts for repairs to customer vehicles

        • Suggests repairs for safety and improved performance and helps prioritize for customers  in order of importance safety, economy, longevity etc.

        • Reviews  all repairs made to vehicles at point of sale and assures customers have a clear understanding of repairs performed throughout all phases of the transaction including the original estimate through the final payment. 

        • Performs minimal record keeping and other administrative functions required to support the business 

        • Note: May require travel to different locations on an as needed basis

        Knowledge/Skills/Abilities

        • Highly effective organizational skills

        • Strong interpersonal and customer service abilities

        • Highly proficient verbal and written communication skills in the language(s) required for the role, as justified for business necessity

        • Knowledge of shop management and/or estimating software

        • Knowledge of parts sourcing and use of online vendor catalogs

        • Strong math and computer skills with experience using software applications including word processing, spreadsheets, browsers, and email

        • Ability to work scheduled hours as necessitated by business need

        Education & Experience / Licenses & Certification

        • Valid driver license and acceptable driving record

        • High School Diploma or equivalent certification (GED)

        • 3-5 years industry experience in auto repair, service advisor experience preferred

        • 3-5 years of successful direct customer interaction, auto repair preferred

        • Automotive Service Excellence certification desired 

        Work Environment/Physical Requirements

        • Standing, bending, kneeling, pushing, sitting for extended periods.


         

        #AUTO

        Apply Today
        I view A3V not simply as a job but rather a home where I feel empowered to unleash the best of my creativity and business acumen. The reason I am excited to go to our lab every morning comes down to three things: my colleagues, the challenging nature of my work, and the meaningful objective of our collective efforts. All three enable me to grow as a leader and person. Shaaya, Team Member since 2019
        As a marketer, you dream of riding a big wave of transformation. At Gig, I am fortunate to be able to shape that wave. As part of a tightly-knit agile team, I lead the efforts of bringing to market next-generation mobility solutions that seamlessly blend digital and real-world experiences, guided by our ‘Members first’ mantra. Marina, Team Member since 2018
        It’s not often you get to reinvent a 100 year old brand. Even less often when a 100 year old organization puts it’s resources and people on a mission to transform itself. That’s precisely what we get to do